Target - Returns & Exchanges

D. of Santa Rosa, CA February 7, 2010

Purchased a waffle iron as a christmas gift and within a month it would not work properly. Unfortunately, it had been 3 months since I purchased it and also the store had discontinued the item, so they would not take it back or issue a credit. Target simply said that's the policy and I should take it somewhere to try and get it fixed! Not a very good way to handle customers. Due to their attitude on returns, I strongly suggest shopping somewhere else rather than Target Stores.

ANGELICA of SUNVALLEY, CA January 25, 2010

Me and my daughter went to get my husband some jeans for his birthday. We got him to. When we got home we realized we got the wrong size I went to exchange the jeans the black was okay but then the other jean that I got they told me I didn't purchases that one that it was the wrong code. I told them it wasnt my fault they scaned it wrong. Even the manager tryed to say I was a liar he even looked at that days cameras and saw I did purchase that jean but the scan number was wrong that wasnt fault it was the stores and the cashiers.

They made me look if I wanted to steal which that could never happen. Even the manager took my id information I felt so offended I think they should be careful on what they do I often shop their alot. The jean I that I bought was an LG Gold 12.99 so they just gave me 8.00 back they didn't treat me good. Am so mad at Target.

silvia of Los Angfele, CA January 25, 2010

I boughta Norelco shaver for my husband as a christmas gift he didn't want that so i went to exchange it had the receipt, but when we got there they said that the product i was taking back wasn't the one in the receipt. So the girl in guest service called the manager she was very rude by telling me that how could she be sure that that was the item i had bought I told her i was sure because it was the only shaver i had bought, that it wasn't my fault if they scanned it and it appears something else in the receipt. I consider myself an honest person so i am very very mad because i love target maybe till now, because i have purchashed alot i mean ALOT of stuff from them but I guess this will be the last. The manager made me feel like I was a lier trying to get money for something I didn't buy.

Lanny of Portland, MI January 18, 2010

We purchased (2) Graco Highback booster car seats on 01/11/2010. On 01/17/2010 Target placed these items on sale with an additional Target 20.00 giftcard offer for each item purchased. We took both seats back to our Target store today ( 01/18/2010 ). We did not want to actually return the seats but only to repurchase them at the sale price and receive the two Target 20.00 giftcards for a total value of 40.00.

We were told at the return counter that items of this type cannot be returned after the boxes have been opened. The gentleman stated that this was a safety policy of Target. Note: No where on the box does it state that the item cannot be returned after the box has been opened.

Karen of Martinsburg, WV January 18, 2010

Last night I took my 8 month pregnant daughter to Target to get some things for the baby (her second child). Among other things, we got a double stroller (the last one of this style in the store) and a carseat that fits onto the stroller. When she got it home, she opened the stroller and was shocked to find a different brand and style of stroller in the box, and it was VERY used, and FILTHY. We had paid cash for these items. We took the stroller and carseat back tonight to get a refund. We had the receipt. We knew this was the last stroller of this style that they had, and the carseat matched it, so she didn't want the carseat either. We didn't seal the stroller box back up, just went in and told the truth. The carseat was not opened. They refused to give a refund on the stroller because "this happens all the time."

Obviously, we would have been better off if we had just sealed it back up, said we changed our mind, and that it was never opened like the person before us did. Now it looks like we are out approx 155 because Target accepted a used item back from another customer, and then got the money back from me. I will be calling the "Guest Relations" number that I was provided with in the morning, but from everything that I have read online tonight, that won't do any good. It appears they always back the store managers decision and don't care about losing a customer. I'm sure the corporate office would be the same way. I am getting this story out to everyone that I can, because Target does not treat their customers right. She practically called us liars. They should open every item that gets returned, even if it appears to be factory sealed. Our local Walmart does this (don't know if all of them do) to prevent this from happening. Obviously, Target has lost a customer for life.

Imogene of Indianapolis, IN January 14, 2010

MY husbad purchased a book by V.C.Andrews and he did this in December 2009 . I went to return the book of cource no receipt .he used cash. ANd they said it isnt in their system and they cant do anything about the it. Just to keep the book or "Take it to Wallmart" HELLO_______ it wasnt bought at Wallmart it was purchased at TARGET!!!!!!!!! so I called main office and they wont make it right either so I will not ever go to TARGET again they dont appreciate their customers .

Lori of university place, WA January 11, 2010

Purchased 4 Power Mats from Target for X-mas gifts. 3 went to Minnesota and 1 to Tennessee. Although the box says it will wirelessly charge 100's of items. IT DOES NOT. All gift receivers tried to return the Power Mat. All were denied , even for store credit because of no gift receipt and item was over 70. I went to the Target that I purchased the 440 (includes WA sales tax)worth of Power Mats. Was told" too bad"!!

I used to work at one of the first Target's in the country. We always took exchanges if we carried the product and then dealt with the vendor or manufacturer from there.TARGET has really went down hill!! I guess they feel economy is bad and their return policies can be whatever and people will still shop there. Well, for 400 they have greatly upset 5 families in 3 states. But by the quantity of this complaint page, they don't care. I know I won't be helping them stay in business!

Jay of Florissant, MO January 9, 2010

Purchased two Wii systems in August on special, regular price with a Target 25 gift card, for Christmas gifts. Upon opening one of the units we found it had been used, already set up, and the disc was scratched and not usable. Further we noticed that the serial number on the box did not match that of the unit. It was obviously one that had been purchased switched and returned. Target put it back on thw shelf to sell as new. Long story short-all we wanted was to exchange for a new working unit. All they would do is continually restate their return policy of 90 days and refer us to the manufacturer for resolution.

I spoke to a store manager (?) same answer, their toll free number, same answer (?) many emails to customer service, same answer with a suggestion to contact Nintendo even though it was not a Nintendo problem it was a Target problem of selling a used damaged unit as new. Still no resolution.

Zach of Los Angeles, CA January 8, 2010

I received a Polaroid Digital Picture frame for Christmas. Tried it. The device would not upload pictures from the computer (no USB function). Tried to return item in original package, with receipt, two weeks after purchase. I was told it had been "used" because I had turned it on. The person at the returns desk said the manager would not meet with me. I offered my business card, hoping to elicit the manager’s card in return. The manager refused to meet with me or provide his name. Instead, I was provided with a national customer service number. Each time I called, I was told the matter would be looked in to by a supervisor. Each supervisor told me the job of national Customer Service said their job is to back the store managers. Caveat Emptor!

Katrina of Lowell, MA January 6, 2010

I shopped on Black Friday and made a purchase totalling a little more than 200. When I checked out at the register they informed me that because my purchase was over 100 that I qualified for a FREE 10 gift card that I could use on my next purchase. Ok, I was pleasantly surprised and left. One of the items I purchased was called the "InStyler" for 99 (it was NOT on sale, that was the retail cost)...well it didn't work. I brought it back to the store with the original receipt for a refund.

What I found out was that I could not get all of my money back. They refunded me only 93 and told me that unless I returned the 10 gift card (which I had already used when I spent another couple of hundred dollars at Target!) that I could not get my full refund! I was livid, but the csr behind the counter couldn't have been more than 19 and I'm sure was doing what she's been told to do. I would like to find out if that's even legal! I paid full price for an item and should get all of my money back! Their "free" gift card isn't free at all because I ended up having to lose or "pay" 6 for it. Honestly it's not the 6 I care about it's the principle! The facts are I didn't use the 10 gift card on that purchase, it was given to me as a "thank you" because I spent over a certain amount of money...which means I paid full price for all my items and I should receive my full refund!

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