Target - Returns & Exchanges

I am extremely frustrated with Target's return policy on cameras. It is not reasonable to think that looking through the lens of a camera inside a Target store will come anywhere close to having an opportunity to take it home with the option of returning it for a full refund if it did not meet expectations. I was told that if I returned the camera, it would be considered used and a $30 restocking fee would be taken. This leaves no resolution for consumer dissatisfaction and even removes any opportunity for a customer to upgrade to a more expensive model. I suggest the following:

1. Make it mandatory that your Customer Service Reps clearly understand and clearly explain your return policy to your consumers. I was given three versions from three reps today. Basically, if the seal on the box is broken, it is a used product and, if returned, it will cost $30.

2. Change the Target advertisements and signage to include, "Returns subject to $30 restocking fee or no returns".

3. Appreciate your customers and do right by all of us. I wanted to buy today and had several hundreds dollars of gift cards, but you lost a deal.

I got a Karaoke machine 2 days ago and because it was open they wouldn't allow me to return it. I'm going to try again when there is a different worker. I didn't ask for manager. Should have. There is no reason I can't take a Karaoke machine back. The speakers were horrible. It was $60 and pretty cheaply looking for the price. I was able to return my Xbox 360, so why wouldn't I be able to return this? I shop way too much there because it's convenient. It's close and it has everything I need. So on average I spend $50 a week probably there, but, oh well, apparently they don't need business because they have enough.

Baby shower registry at Target did not work right. Four baby bathtubs arrived at baby shower. Mine was one of them. Yes, we all did print up registry and yes, we all had cashier scan registry paperwork. There was a glitch in their system and I sure hope they fix it or get rid of their registry system because it does not work. I am very disappointed with Target!

I purchased a game for my Xbox 360. I opened it and attempted to use it. It did not work. I put it back into its case and went to return it a few days later. In the mean time, my husband goes to Walmart to buy the same game because he is too impatient to wait for me to return it. He opens it, it plays just fine. So, off to Target I go. I ask to return it. At first it was, "No, we don't return opened items. " I explained that it does not work. but that did not seem to convince the sales girl.

I asked for a manager and they sent over a lady and she informed me that since this item was opened and "supposedly" doesn't work they can exchange it for the same one. I then informed them that my husband already bought another one. It did not matter. They kept telling me it is a state law that they cannot return an open game due to piracy. I asked where it said this on the receipt, in the store, on the game, anywhere. She had no answer for me only that it was a law. She went on to state that I can walk back to electronics and get a new one so I can exchange it. That is all they are willing to do.

I explained to her that she can walk back there and get it because this game is under lock and key and I am not purchasing it again just to walk back up here and exchange/return two games that I don't need. Anyway, I couldn't return it and now I am stuck with two games. I did a bit of research and there are plenty of laws against piracy and copyrights. However there is absolutely nothing that states that they cannot accept an opened return. This is their excuse to say no to customers. Great customer service, Target. At least, now I know where to not go for my high dollar ticket items like games, DVDs, televisions and computers.

On the afternoon of 12/11/11, we bought a Compaq laptop for my son's schoolwork per his teacher's recommendation for $233 as advertised in Target's Sunday circular via my Target credit card in the South Plainfield, NJ Target. When my son opened it up and started registering it, we noticed the computer already had someone else's email and password info onscreen, plus the screen froze a few times. We called HP customer service, and they recommended we return it to the store immediately because it was obviously used. We explained all of this to Target's customer service rep and she told us the computers are all refurbished, which was not in the advertisement.

I also voiced my complaints to a manager "Keith". They would not give us a refund, only store credit or a replacement computer. They had no more in stock, but the Target in Clark, NJ had one in stock. We drove all the way to Clark and this computer had a "repackaged" label on the side. We made our exchange, but this computer's screen also froze after a few days. We called the Clark store before making the trip to exchange, but they had no more in stock. But we were told the store in Vauxhall, NJ had one left. We traveled all this distance to make another exchange. This screen also froze two days later. We wanted our money back. We returned this third computer back to the original place of purchase in South Plainfield, who would absolutely not give us our money back, just a credit on the Target card which we used to buy it. I complained to another manager, even called their Customer Service toll-free line, who passed the responsibility back to South Plainfield. We keep being told that this is their store policy. Can this be legal?

Our son purchased a 2011 Christmas Gift from Targets. It was an automatic soap dispenser. It was inexpensive but it did not work. He lost or he cannot find the receipt since he paid cash and Target won't exchange or give a credit for an upgrade. So I am completely out of luck. Also they should be able to provide me with a company phone number for this product so I can at least find out why it doesn't work and maybe get it fixed. How unfair that is. There is no information on the box it came in, absolutely nothing on its origin. How can that product be allowed to come into the USA? Unbelievable. I don't shop at Target because I never liked the store and now I really know why. I will bad mouth Target to all my friends and the members of the numerous clubs to which I belong and I am an officer of. Keep them in France where they belong.

Long story short, Target markets you to shop early for Christmas. Do not do it. I bought two heart rate monitors as gifts for my wife and grandchild in October. They opened on Christmas Day and wanted to return them as they could not get them to work right. Target refused to take them back since it was over the time limit of 45 days. I explained that they did not open them until Christmas Day, which was beyond the time limit and it did not make sense not to take them back. No luck. I will never shop at Target again. I plan to spend the 2,000 to 3,000 dollars I have been spending at Target at their competitors and will tell all those who will listen to never shop there. Their customer service is not just non-existent, but they are arrogant as hell.

I bought an expensive DLP projector to use in my classes to project from my computer. It worked great the first time I plugged it in to check that it works. It then stayed in the box for 4 months. When I needed it, it turns out the fan was broken, and the projector shuts off after about 4 minutes. Target will not accept a return on this (It's over the 90-day limit.) nor is there a manufacturer that can fix it. So I have a $100 paperweight. Be warned. Target will not stand behind the products it sells. I personally will start shopping other stores.

I bought an Acer netbook computer for my grandchild for Christmas. I purchased it on the day after Thanksgiving 2011. When he opened it on Christmas morning, we discovered that it had a line right down the middle of the screen. So I called Target to see if I could exchange it. Sure, they said, no problem as long as I had my receipt. I did. However, they didn't have any of them in stock. I was informed by them to call every Monday and Wednesday to check for a new shipment to see if they had come in. I called faithfully from then on. In two conversations I was told that I had 90 days from the date of purchase to return them and since I had bought it the day after Thanksgiving (Black Friday), I wasn't near "time."

On the morning of January 10th, 2012, I decided they just weren't going to get anymore of these in any time soon and decided I would take it back and just return it and buy him a new computer. He is seven. He wanted his computer. I take it to customer service (now, the advice I was getting was from electronics personnel up to this time) and when I attempted to return it, I was told that the time for returning it had already expired--wait for it--by one day. She had gotten a code on her computer to call a certain number and the person on the other end of that call said that the time had expired as of the day before, January 9, 2012, and now I would have to go through the manufacturer for repair or whatever.

I asked how that could be because I was told I had 90 days. She told me that certain items had to be returned within 45 days. And she was right. It does say that on the receipt in tiny print for an old lady to read, but, hey, I guess that's my problem. But I can't believe in the interest of good customer relations that an exception could not be made because I had been dealing with Target personnel every week, twice a week since Christmas to try to take care of this problem. I am appalled that a business the size of Target could not--or would not--handle this differently.

I called the Customer Affairs number for Target--the complaint line, if you will--and spoke with a young man who seemed rather put out with my ignorance and inability to give him the right UPC number from my receipt. He spoke to me as if I was ten years old. I gave him the only number I could find on the receipt that corresponded with where he was telling me to look. I read it two or three times. When he finally realized it was indeed the correct number, he didn't apologize or anything, just dead silence and a few computer keystrokes. He told me to call an 800 number, which was the manufacturer and they would deal with it from then on. In other words, "Too bad, so sad."

My grandson does not have his computer. I have tried calling Acer several times and have spoken with no one because I couldn't wait as long as the wait was going to be. I have a job. I work. When do they think I have time to handle all this when Target could have taken care of it right there? One day! Less than ten hours after the expiration, even though they had been assuring me I had 90 days to return it. I am furious and I will not shop at Target again. I don't care if they have the best after-Christmas deals in town. If they are giving away computers, I am not shopping there again. And I know that won't break them, but if enough people are treated this way, maybe they can understand when profits fall off.

As a Christmas gift, my boyfriend bought me the Nike + Sportwatch GPS from Target totaling $218.49 on 12/09/11. He realized the box was smashed so returned it on 12/11/11 for a box that was not smashed. When I received the gift on Christmas, I realized it was not the watch that I wanted so he gave me the receipt to return it. When I went to the store to return it, they advised that I could not return it because it had been returned already. I told them that he had done an even exchange and they were adamant that they gave him a receipt when the even exchange was done.

The problem is, is that the only receipt him and I have are the original purchase and even exchange return receipt. This was their mistake and no one will help me in this matter, not even the store manager. I am at a loss and out $218.49. I just cannot believe how rude the employees and managers were at the Orland Park, IL Target located at 15850 South 94th Ave 60462. I suggest if you need to return an item make sure you're ready to give blood.

My husband received a shirt that my son ordered online from Target. The shirt was too small so my husband went to Target locally for a return. There were no similar shirts left at the store or online. My husband, who had all the appropriate receipts, asked for a refund. He was told that that was not the store policy. They said he would receive an in store credit. He was not happy with this choice.

The shirt was $27.99 plus tax and shipping. The gift card was for $23.75. When my husband asked why there was a $5.48 difference for the cost of the shirt, he was told the charges were for handling and taxes, which had been paid once already during the initial order! So, a shirt that originally cost my son approximately $34.00 was now only worth $23.75!

This is as criminal as if they stole the money out of our pockets, which they actually did. I'm sure there are many customers with larger dollar discrepancies than us. The moral values of Target is unconscionable and they need to be held accountable for this practice just as we are all held responsible.

I ordered three of the same items in early November. I received only one item and the slip stated items are shipped separately. I waited and did not receive. I called Target and complained. To date, two months later, Target will not refund my PayPal account. No one told me in the nine calls I made to them over the past 2 months that was their policy. My credit card has $116.86 on it for two months and I don't have the items, not at this point do I have a refund. I was told that Target was sending me a gift card for that amount. I don't want to shop in this crappy store again. I have talked to 9 people. I was hung up on twice. The people I have talked to speak broken English and pacify me with soothing words and promises.

It should be clear when ordering that Target does not refund money via PayPal. I had a similar experience with Toys R Us and my money was refunded promptly without question. Two months of fighting for my money and a problem that is their fault, and I still do not have this issue resolved as I write this. Never will I purchase online from Target again!

My daughter bought my son slippers for Christmas that turned out to be too small. She didn't keep the receipt unfortunately. When my son attempted to exchange them for a larger size the store they were purchased from did not have a larger size. He asked if they could be ordered on line or sent over from another store. He was told no on both. The service rep told him he could try another store 10 miles away to see if they had the slippers. I offered to exchange the slippers as I was going that way the next day. I explained to the service rep I just wanted to exchange the slippers for a larger size. Upon finding the size I needed, I took them to the counter expecting an exchange.

What I heard absolutely shocked me. I was told since I didn't have a receipt, the slippers would be returned for the lowest sales price and I would have to pay the difference in the cost on the slippers. I explained again I didn't want to return them, only exchange. No, I would have to take the credit for the lowest price then pay the difference I was told again. I asked if the lowest price had been higher than the current price, would I get money back. No, there would be an exchange. I have never had this problem ever when exchanging for the exact same item.

I purchased two laptops with accessories that Target had on sale. The sales associate told me I had 90 days to return. I only needed one. So after 40 days, I went into Target to return one laptop & the accessories. They told me since my purchase, they had changed the return policy to 45 days and that they will not take my unopened product back. There is nothing they can do, so I will no longer be shopping there. I hope to see them start closing stores soon.

I purchased a Fireplace Media Center from Target online. When I received it, one door was not drilled correctly, so I was unable to assemble the unit. The unit weighs about 100 lbs. I am a senior citizen and I put each piece of the unit in the trunk of my car, placing the empty box in my backseat. I then took the unit back to my local Target store.

I was informed that I had to ship it back to Target. I spoke to two Store Managers and four online Customer Service people without anyone having the authority to override to computer! The Store Manager and one of the employees put the unit back in my car. I had to have my son repackage the unit and UPS picked it up with prepaid shipping labels.

Customer Service is terrible. All I wanted was a refund and they put me through such stress and exhaustion. I went on the UPS site to track the unit but the tracking number is untraceable! The unit is probably being shipped out of the country.

I am also unhappy about this return policy at Target. I had a situation once at a different Target location where some items were incorrectly scanned and the items had to be re-keyed on a new receipt. My total amount was near $60.00. This happened several months ago. Then, about a few weeks later, I returned an item from the pet department in which I had the receipt for. But I asked them to put it on a store credit instead of applying it to a credit to my debit or Target red card. At that time, it pushed me over that $70.00 limit. A manager had to approve the transaction. I asked her if this was going to haunt me in the Target system and she told me that any manager could override the return to allow it to be processed if it happened again.

My new recent episode occurred at a Target location at 16,600 Highlands Center Blvd, Bristol, Virginia Exit 7, off interstate 81. I had purchased a bunch of candle and air freshener products in the home and cleaning section about a month ago or less. There were two of these units I was not going to use--still unopened, only valued at $1.99 each. I was totally aware that I was going to have to take a merchandise credit because I could not remember in what form of payment I used to purchase them.

I went in there, went to the customer service desk and was approached by someone by the name of Russell. After asking for my I.D., he approached and said that he could not return because of it going over the limit. I advised him as to what the other store manager had advised me about the override process, and he contacted his supervisor on duty named Michele. She was even more arrogant than he was.

When she came to the customer service area, I advised her of what the other manager informed me and she was practically calling me a liar and telling me that she is not overriding anything--unlike what the other store manager at a different store advised me. She said that if I had complaints to direct them to Target customer service. That even irritated me more, because she was the main point of contact in front of me instead of calling Target Guest Relations. She got so paranoid with me being strict with her advising what the other member of management advised at a different store.

I noticed that she called on her walkie-talkie a so-called "security personnel" to customer service named Melvin just because she, I assume, was afraid of me. That is totally crazy that a "store manager on duty," speaking specifically of Michele, of the Target, in Bristol, Virginia, could not control the situation as to where that she felt that she had to contact a level of security to come to her rescue. The total of both items I was returning was $4.18. Her giving me this kind of hassle over a $4.18 return is totally insane.

In my opinion, Russell originally was very blunt and strict with his reaction when he informed me that he could not process the return. He obviously was not very polite in his customer service skills in advising the reasoning behind as to why he could not process the return. He evidently needs more coaching as to his manner skills with customers--especially if he is going to be at a customer service desk.

Secondly, Michele, in my opinion, if she cannot handle an override on a return for only $4.18 to satisfy a customer, given into consideration the amount of the return, she does not need to have a title of being a supervisor or manager on duty. In addition, if she cannot control a customer without having to call security over this small amount, all of this could have been easily avoided if the person at the other store did not re-ring that total sale up in the past.

So, yes, Target is very strict on returns. Russel at the counter tried to contact customer relations for Target at the time I was at the store, but a non-English speaking representative answered the line and advised that I was someone that could speak clear English and told I would call back. I plan to argue with Target and plan to file a complaint against this store. The associates involved, Michele, Russel, and Melvin and my opinion about the whole episode that occurred. I will place updates here to the situation if Target Corporation replies to my episode.

I got a PS3 game for Christmas and played it for a couple days and decided I didn't like it so went to return it with the gift receipt and get one I like and they wouldn't return it or exchange only to exchange for the same exact game.

I have told myself I would never shop at Target again a couple of years ago when they refused to give me cash back on a return! However, I just moved and the Target store is so close I thought I would give them another try. I understood (or at least I thought I did) their return policy. I recently did some Cyber Monday shopping on Target.com and used my Paypal account to pay for my $200.00 purchase. One of the gifts I bought was a Lego set for my son and of course, he got a duplicate.

So off to Target to return it so he could pick out a new set at Toys R Us because we had a duplicate there also and he knew what one he wanted from there. With my original receipt in hand, I waited for over 15 minutes for them to tell me they could not replace the funds to my credit card because I used Paypal! If Target doesn't want to take returns, then maybe they should just state that upfront so consumers can make up their mind if they want to shop with this company. I will go out of my way in the future to shop at Walmart or Shokpo.

I tried to buy my daughter an IPOD touch online from target.com. The option of using PayPal was given, so I used it to help protect my identity. When I clicked on the submit order button, nothing happened. I did not want to do it again in fear that I would place two orders. So I waited about an hour. I received no email so I contacted customer service by phone. I was told that no order had been placed. I went onto EBay and bought an IPod the same day. The next day I received an email from Target telling me my item had been shipped. I checked my PayPal account and it showed a pending transaction from target.com for the IPod and extended warranty. I called Target back and told them I did not want the order any longer. They told me it was too late to cancel but to just refuse delivery and that I would be refunded when they receive the item back.

I was not happy with this solution because my money would be tied up, but I went ahead and went along with it. When the box arrived by UPS, I refused it. A few days later, I received an email from Target stating they had received the item and I was being issued a refund. However, the refund was in the form of a Target e-gift card. I called customer service and told them that I did not want anything from their store, that I had already bought an IPod, and that I wanted my money back. I was told that it was Target's policy to issue gift cards when the buyer used PayPal. I argued with the woman for 20 minutes and demanded to speak with a supervisor. She refused to let me talk to anyone.

She took my phone number when I told her I wanted her supervisor to call me back. To this day I have never received a call. I immediately filed a dispute through PayPal. Within three or four days, PayPal got my money back for me. I will never step foot into a Target store again. This was the most miserable buying experience I have ever had. And the customer service personnel are farmed out to India or wherever. You cannot get anyone on the phone that speaks fluent English!

I purchased a Kindle for $79.99 + tax and received a free $10 gift certificate. On the same day, I purchased a Motorola Xoom cover using the $10 gift certificate which was "free." Both products needed to be returned because they were duplicate gifts. Target would only refund $69.99 on the Kindle and then also only refunding the purchase price of the Motorola Xoom case. I should have had my full purchase price of the Kindle and the Xoom case. I paid Target $10 to shop at their store. I will never step foot into another Target again. I can't afford to pay them $10 to shop there.

Target is one of my favorite stores but I will never buy online items again! I purchased barstools for my mother and decided to give them to her for Christmas. They were the wrong height and they had the correct ones in stock at the local store. With the packing slip still attached to the box, she stood in line forever (Christmas returns) and was told the barcodes on the packing slip didn't match the item and they needed the credit card that was used to purchase the item. She did not want money back and actually was going to pay $40 more for the items. She was told, "Sorry, we can't do anything without the credit card."

I called Target online customer service to ask why this is the case. Carla proceeded to tell me it was because she was replacing the $69.99 item with a $129.99. She told me they would only give a store credit, which the store refused. They refused to do anything to resolve the matter. When I stated that this didn't make sense to me, that the store would give her a credit but wouldn't let her spend more money the line went silent and then I heard a dial tone. She actually disconnected the call. I will never purchase from Target online or pay with PayPal or give a potential gift without a receipt. This is the worst customer service I have ever experienced both online and in the store.

Normally, I am a very happy Target shopper, however, this situation is ridiculous. I went online and got a bunch of Hello Kitty tees that were on sale for really cheap, only to decide later that I didn't want them. I went online and printed out the receipt, and when I went to return them, I was told that I couldn't get my cash back because I used my Paypal account to pay for them. The problem was that I didn't want any store credit, I wanted my cash. Shame on Target for being like that with their customer service.

I will never use Paypal to buy anything at Target ever again, and when I tried to call and complain, the number the service desk girl gave me was out of service. Again, shame on Target for their poor service.

Target has the worst customer service ever! This evening, I went to the Target store on 20th Avenue in College Point, NY to purchase a couple hundred dollars worth of candies as I do every holiday season. Before I started my shopping, I needed to return an $11.00 moisturizer that I had purchased. I explained that a store credit would be fine as I was about to do a lot of shopping.

Since I had recently lost my driver's license, they refused to accept my return of the moisturizer despite the fact that I had two photo IDs (one from my town's village hall) and a number of other forms of identification. They kept me and my handicapped mother waiting there for over 30 minutes trying to resolve this minor issue. The complete ineptitude on the part of the supervisor named Sara and all the customer service people at the 1-800-440-0680 number was simply incredible.

At 7:48 p.m., when I initially called the 800 number, I spoke to a man who said his name was Felix. He refused to help me and when I asked to speak to a supervisor, Felix left me on hold for over 10 minutes before disconnecting me. I called back and spoke to a man who said his name was Paul. He too was useless as was my my next call to Roz and final call to Shane, a supervisor, who was equally incompetent. Why does Target bother having a so-called customer service desk and phone number if no one has the mental capacity to retain a customer?

My mother and I left the store and promptly went to our local Rite Aid where we spent $250 on chocolates and popcorn. We are taking a stand to no longer support businesses like Target that do not respect their customer and that bring America down with inane policies and staff that lacks any proper training. We will only support businesses with excellent customer service like Nordstrom bed, bath and beyond, etc. Not only did they lose several hundred dollars in business this evening, but they also have lost at least two customers due to their utter foolishness. Neither I or my mother will ever set foot in a Target store again.

My husband and I went to the Hanover PA.Target. We needed a speaker phone and some totes. The paper advertized totes at $5.48 each. We found them marked clearly on the shelf. We purchased two. At the electronics, we found a Uniden and a vtech phone. They were both marked $19.94 on the shelf. We read the information and the shelf id very carefully. We decided on the vtech. I usually watch carefully when checking out but I could not see the register display and the customer display was not working. The items above were all priced higher. We checked the receipt at home. We loaded it all back up and I returned them all three days later.

The customer service had someone check the prices and of course she reported the prices on our receipt. I returned all the items, very upset at such sloppiness. I then went to the areas that we had found these items. In the electronics, two people were very busy pulling the vtechs $19.94 price from the shelf and replacing them with $24.95 labels. I told them that was illegal and that I should receive the phone at the price that was there, $19.94. They said they could not do that. From there, I went to totes and no one changed the price. They were still on the shelf marked $5.48. I asked a floor clerk about it. She informed me it was supposed to be the very small totes. I said that is not what it says. She just said, "Sorry, there's nothing I can do to help you." I asked for a manager and there didn't seem to one person with any authority in the whole store. I got everything I needed at a different store, not Walmart, at even better prices. Walmart almost was bad.

I never go shopping on Black Friday, but I decided to ride along with my sister this year. She was made to wait two hours in line for a television because the sale was not official until midnight. I understand that but we went at 10:00 to get those specials and they were all gone. People had them in their carts ready to check out at 10:00, yet the television could not be touched until or even seen until the stroke of midnight. They had them out back in the parking lot. The extra security they hired were so busy fulfilling their own Christmas shopping. Some old witch decided to set up a lawn chair and wait in the middle of the aisle. Target and Walmart need to get their act together. I prefer to shop elsewhere. Customer service at both stores is disgraceful and human belittling.

I bought a Jerzee long sleeve shirt for my son in medium. It fit him perfect and after laundering according to label instructions, the shirt shrunk so much (3") in length that it was not wearable. I took the shirt back to exchange for a larger size (5 days later). I had my receipt and they refused to exchange or refund to my credit card because they said it was used. It's Buyer beware at Target. 45 minutes later with a store manager and my promise to refuse to pay through my credit card, I got my money back. Target does not stand behind the product they sell. They wanted me to eat the cost of the shirt due to their decision to sell an inferior quality product.That's outrageous and I will not be buying from them anymore.

I had placed a large order on target.com consisting of various toys, clothes, and gift cards for Christmas gifts. After I placed the order, I realized there was a couple of things that I forgot to add and that I would rather give a gift than a gift card to family members. So, within 30 minutes of placing the order, I went back online and tried to cancel it.

The website wouldn't let me cancel; so I called customer service, who also wouldn't let me cancel. They said return the items once they have shipped. They failed to mention that gift cards bought online cannot be returned.

I managed to return all items except the gift cards and then I lost the packing slip. The worker at the store told me I couldn't return gift cards without the original packing slip. I called customer service and they said I should be able to cash them out. I went back to the store and they said no. Called again and they said, "You can't cash them out. You should be able to return them. Just print off your receipt from you online account at the kiosk." I went back and the store said, "Nope." I called again. After two hours on the phone, someone finally leveled and told me the only option was to put the gift cards on a pre-paid Visa card.

At least that was somewhat helpful, although I was charged and lost $10 to Target simply by trying to get my money back for the online gift card order that I tried to cancel almost immediately. I was so frustrated by the phone tag, waiting, rude store employees, and stupid return policies that I will never shop at Target again. I used to spend quite a bit of money there every year. Not anymore.

Their rating does not even deserve a single star. I received a crib and dresser from Walmart that was shipped and they both came in damaged. My first gripe is that they told me I had to bring them in to the store to do an exchange. The dresser is huge and weighs about 200 pounds and I drive a Nissan Altima. I had them shipped for that reason. I made arrangement to borrow a friend and his truck to make these exchanges but called prior to make sure they had the items in store so that I would not waste a trip.

They advised that they had 2 of each. They did not have either in stock. Wasted trip #1. The manager told me that they had a truck coming in on Sat. (2 days later) and that there would be 1 of each on that truck. The manager also said that he would be there at that time and would assist me then. He gave me a gift card for the items brought back. I explained my truck situation and asked that they hold the items till I could arrange a pick up. He refused to hold them saying it was against their policy and said that if I don't get there right at 8am when they open, I run the risk of losing the items.

I borrowed another truck for Sat. and get there at 8am when they open and was told that the items were not there. Not only were the items not there but the idiot manager (Jonathan, Houma, La. store), was not there either like he said he would be. I left my name and phone number with the customer service rep who, by the way was very sympathetic to my problem and was more than happy to give Jonathan my number. Wasted trip #2. I waited till 9 pm that night and he did not call. I called the store and spoke to another idiot manager (Josh), who tried to smooth things over and said that he would call me when both items were at the store. He also said that the dresser was there the whole time but not the crib.

Did he call back? No! I called on Monday and he advised that both items were in stock. I called my brother in law, who was in that area, to pick them up. Only the dresser was in stock. The crib was not. Wasted trip #3. Josh also said that he was going to offer discount coupons for the items due to the inconvenience and that he was going to relay this information to the night manager. He did nothing of the sorts. This ordeal is still not over and I will be going to the store tomorrow to again, get my crib, hopefully it will be before my baby comes.

Last week, I purchased 6 boxes of the Philips LED twinkling string lights at regular price of $14.99 per box at the Acworth, GA Target Superstore. In this Sunday's ad (11/27/2011), the Philips LED string lights are listed on sale for $8.00 per box. Specifically, the ad states "our lowest price ever $8 sale each only at Target! Philips LED string lights in styles shown and more".

I went to the Acworth, GA Target store at 3378 Cobb Pkwy where I had purchased the lights for a price adjustment. Expecting to receive back $6.99 per box, I was only given a difference of $2.99 per box. When I questioned this with the service desk, I was told that the $8.00 sale did not include the Philips LED string lights that were regularly $14.99 and that those lights were on sale for $12.00 and that is how it is labeled in the store. I was told that the $8.00 sale price was for the regularly $11.99 lights. I said, "But that is not what the ad says. The ad does not specify that 'only certain' Philips LED string lights are $8.00." They still would not budge and only argued with me that that is how it is marked in the back of the store in the Holiday department.

I ordered two pairs of shoes from Target.com, because they had a huge selection of color "online only". I ordered the same exact size that I tried on in the store. When my shoes arrived, of course they do not fit. So when I called to do an exchange, they keep telling me that the system does not allow for an exchange, and that I have to return the shoes to Target, and wait for a refund, and then re-order the shoes in the correct size on Target.com. The problem is, when I ordered the shoes, they were having a 3 day sale with free shipping. If I have to re-order them again, I will have to pay a huge difference in the price. I don't understand why they can't be sent back, and the correct size be sent to me. They are telling me that "I" ordered the incorrect size, so it's not their fault.

I purchased five items from Target.com paying with PayPal. I ended up returning the items and found out that I was issued a store card and not back to my PayPal account. If you look at the return policy, it does not state that policy--unless you click on another link for more return policies and then it is at the very bottom in small type and in light gray font. This is stealing from me. They are keeping my $57 and I want it back. I am disputing the charges with my credit card company and I have contacted PayPal and the BBB. I don't know if this will do any good. I will sue them if they do not give me my money back. This has to be illegal.

On November 5, 2011, I went Christmas shopping to Target at the Aberdeen local. When I went to pay, I wrote my 1st check 101' but was rejected by Target and the company Certegy that handles Target account. The clerk gave me my check back and the slip that the register gave her on which the receipt said Receipt ID No. ****, we are sorry we cannot accept your check'. Our decision was based on information from ID Nos. **** and **** and advised me to go to my bank after she gave me back my check. I asked her to use my check from my other account and other bank to see if Target will take that other check so I can do the purchase and it did.

On Monday, November 7, I went to my credit union and explained to them what happened and my credit union said that nothing was wrong with my account. That there was a plenty of dollars to cover the $293.44 purchase and that was what I am going to do. She immediately called Certegy and put me in the speaker phone. It sounds like, "Since it's a lower number on the check, your company doesn't take it, not knowing if the customer has money or not". I believe it is discrimination. You may loose a lot of customer if that is the case. From now on, I will go to other stores to shop. I like an explanation for this.

On 11/12/2011, I purchased a new game from Target store in Evanston, IL. The game we purchased was for our PlayStation 3, which was Call of Duty MW3. That night, we opened the game. The game looked like a regular new game. There was a seal we really thought we got what we paid for, $65.69. We were surprised to find out that the game inside was a used Xbox 360, Lord of the Rings The Battle For the Middle-Earth.

I purchased clothing online through my PayPal account and went to Target to return the items. I was told that since I went through my PayPal account, they would not credit it back. They would only offer a gift card for the store.

I purchased a Sony PlayStation for my Grandson for Christmas. I noticed that Target will not take a refund after 12/22/2011 on my receipt. I went to Target and explained that this was a Christmas present and needed to just return and buy back so the latest date on the receipt would be after he opens his Christmas present. The sales clerk went to get a manager and he stated that the only recourse I had was to purchase an extended warranty. I refused to do that when this hasn't been opened and all I wanted was to return and repurchase. After listening to this man tell me his employment history and state that Target is "catching on to all of this returning crap," I asked for his name and he told me Rick, R-I-C-K and that is all I needed to know! This store is a nice store located at Easton in Cols, Oh but I will never set foot on this Target or any other Target. Thanks to this treatment! I do not like Walmart but I have never been treated with such disrespect at a Walmart store so I will start all of my shopping there from now on!

I bought 4 of the same pillows at 3 different Targets since they didn't carry very many at each Target and when I got home and took the tags off the pillows it tore the pillows up and left giant holes in them to the point where the stuffing was falling out. This seemed like a design defect and so I took them back to the store. Unfortunately, I could not find the receipt for one of the stores. It really didn't matter, though, because I took all the pillows back within a week, some with receipts, and they wouldn't take any of them. They were all defective and Target refused to take all defective products back that they had sold.

So sometimes it doesn't even matter if you do have a receipt and it never matters if the item is defective, even if under 7 days. This, to me, states that the policy is that they don't take anything back, no matter what the situation is. All sales final. BTW, each pillow was $25 so that left me out $100. There is a reason for unhappy customers. This was reported to the BBB, but I don't recall anything coming from it.

Ordered chair twice by mistake, tried to return one. Called, was put on hold constantly for over a half hour. Asked to speak to supervisor, was connected to another associate, who promptly put me on hold. Tried to return to store, they refused. They said it had to be shipped back. Went on line, they sent UPS label, which I could not download. Wrote back, never heard from them.

I am trying to return two items. Their online label doesn't show up so I can't print it. I called customer service twice just trying to get the return address. The first time after going through everything, she said that she had to transfer me, then I was disconnected. The second time, I went through the whole thing again and the gentleman said that he had to transfer me. I said, "I don't understand, all I want is a return address." He put me on hold and then came back and said that he had it.

He then proceeded to ramble it off. I asked him to slow down and spell it for me. He started to speak it again but again, he spoke too fast so I asked him to spell it out. The only letter I could understand was "e" because he would say "e" as in Elaine. I finally hung up because I was so aggravated. I don't think they want you to return items. Returns should not be this difficult. I have lost all confidence in Target and if I cannot shop with them, whether it be in store or online, I will not. This has left a bad taste in my mouth.

I bought a facial moisturizer online from Target. They sent me the wrong thing and though they said they will send me the right thing, they expect me to get the wrong thing ready to ship back to them. They made the mistake and they should be the ones to have to make it right. I should not have to be made to ship anything back.

Exchanges and returns are a huge hassle all of a sudden at Target and I have two stories. I bought an item online (a baby gate) and after receiving it, I realized that it was not ideal for the location where I was installing it. I would like to have seen it in store first. However many items are "online only" in this day and age so I (mistakenly) took a chance on it.

Being that I had a 4 week old infant at home (wanted to install baby gate early because we have dogs too), I sent my husband to do the return and stayed home with baby. He took the only receipt that came with the item, the packing slip. My husband called me to get my online ID and log in at the store and look at the online account.

Then, about 20 minutes later my husband called me back again and told me that the representative was now saying that the item was actually purchased at Amazon.com and he had no idea why it had a big target symbol on the slip too but that the packing slip and receipt reads that it was purchased at Amazon.com.

Huh? So, after a manager comes over and explains that the reason is because amazon used to manage Target's website and they changed over recently and it has caused some problems. Okay, fine. They now have the receipt, no problem right? Wrong. Now they said that they needed my license because I was the one who made the purchase (again, I am home with an infant) so since my husband brought it back they couldn't allow him to return only to exchange.

Next he was told that you can only do $75 per calendar year in exchanges without a receipt so they had to short him like $11 as the gate costs more than $75 but by this time he just wanted to get out of there and not have wasted the past 45 minutes of his life for nothing.

Fast forward a couple of months. I went to exchange a box of diapers. The size 1 was too small and I had two boxes of unopened diapers. I did my baby registry at Target but since many packages of diapers were gifts I had no way of knowing for certain if both were from Target or not. One had a label on it that the customer service person scanned and yes, they were in fact from Target but he would not allow me to do an even exchange without my license.

I already knew for a fact that I had exchanged $75 worth of items as I had received two high chairs and one of them was returned to Target in which I didn't get hassled. I found it appalling that they wouldn't do an even exchange for a box of diapers without a hassle. The thing is, Target chose to start doing store credits for all exchanges and returns. If they feel that people are stealing and then redeeming items for gift cards, then they should be part of the solution and not part of the problem.

Dumb. I will be telling all of my friends not to use Target registries because it is almost certain you will have exchanges or returns without receipts and will very quickly exceed the $75 limit. I did with one item. Now, I will wait until January to exchange my diapers. I hope they are old and useless to them. The big kicker here is after the exchange I was going to go and spend hundreds of dollars on baby items, formula and diapers.

I had a purse full of money and coupons ready to go. I ended up going to Rite Aid and getting the same price on the formula with coupons. I will pick up diapers elsewhere and start shopping Babies r us for clothing. I like the FAO line anyway. Target keeps alienating mothers who spend and spend! Great idea.

I have always liked the Target stores. I did a lot of shopping there in the past. I purchased two cell phones and some $50.00 cards, among other items. I used one of the cells and the other was for my son. My son has been quite ill and never did open the sealed package so I went to return the unused and unopened cell phone.

Their register told them not to give a refund because the receipt had expired. I have never heard of such a thing and I am very annoyed. The price of that one cell is a drop in their register compared to what they will never get from me ever again. I will not shop at Target anywhere on this earth and will advise others to follow suit. From all the complaints on this site, Target is in for trouble with a capital T.

Terrible service. I cannot return 8 items to the store because I paid through PayPal. I cannot return the items via UPS, since I cannot print off the shipping slip in the email Target sent me twice. It reads "base64 encoded image." I called my local store, to hear that the only option I have to recoup anything is to get store credit. Do they tell you this on-line, when they offer the option of PayPal? No.

On Friday, October 14, 2011, I went in to inquire about a couple of different cameras I have been mulling over. I spoke with a sales associate there who knew my concerns about the two point and shoots I was considering. After she assured me that either one would still be good, I decided upon the Canon PowerShot 40SX. Not once during our ninety minute conversation did she mention that I could not return this camera if it ended up not being what I needed. So imagine my dismay when I went in, a week later, to try to return it so I could go and purchase one that I knew would work. I now have a $430.00 camera that won't work for what I need it to. I feel as if Target stole from me by not being upfront about the policy. If the associate had been, I would have left and purchased the $800.00 camera I knew would have worked. ** me for trying to save myself some money! I am done with Target! Train your employees to have some integrity or at the very least, post some signs in the electronics department warning people about this!

I purchased a MagLite flashlight which was supposed to be a Super-Bright Xenon Lamp (written on the box). But in reality, it is a 20th century flashlight which is not "Super" just a regular light. The next day, I tried to return but has got refusal because the box was open. I was not treated fairly.

I bought a GPS and they pushed a warrantee on me, so I purchased that as well. But when it broke, they told me it is a 3rd-party warrantee and I would have to send it in which would leave me without my GPS for 3 weeks. I am an engineer who drives all over the State of Washington and I can not be with out it. The LOD (Stephanie), in the Issaquah store told me that I can buy a new one or I should have purchased a better model of a GPS. Either way, she was not going to do an exchange. I asked to speak to her Manager Shawn **, so she gave me his number. I have called many times and still no conversation with Mr. **. Can anyone get Jesse?!

I ordered a buffet and hutch set from their website. The buffet counter-top and hutch were received separately, all packaged separately and clearly marked as separate objects. After I received the buffet, I assembled it, and when I opened the package containing the counter-top, I found that it is from a completely different furniture set.

I attempted to contact customer service to return the counter-top and have it replaced with the correct item. First, they told me that they couldn't exchange the incorrect item and that I would have to return the entire order, wait for a refund, and then order everything again. Then, I told them that that part of the furniture is already assembled and if I dismantled it to ship it back to Target, it could never be used again (do to the design). In response to this, I was told that if the item was damaged because of my actions, then I couldn't get a refund. The customer service representative, who I've spoken to on the phone and through email, have refused to allow me to speak to a supervisor or manager.

I received the wrong size for shoes. It took 45 minutes on the phone to re-order the same product with the correct size. After 30 minutes, I asked the salesperson to read it back to me, and he got the order wrong. I would have received the same wrong size for the replacement shoes. I was forced to repeat the same information to another representative, with the same delays. By the way, I was reading off of their packing slip. Never again.

My daughter and daughter-in-law both registered at Target for their baby shower. Unfortunately, both of them received duplicate items at their baby shower. My daughter went to exchange her items at Target, and they told her 1) It was not from their store; she pulled up her registry and asked then why I was able to register for it. Then they said 2) It was over 3 months from when the item was bought. Really, 'cause she only began her registry 35 days ago! Then it became 3) She does not have a receipt, so they cannot exchange or give store credit. Both my daughter and daugther-in-law have duplicate items that cannot be exchanged or given store credit!

My family, my daughter's family, and my daughter-in-law's family will never shop at Target again. I intend to spread the word as well. Walmart is not my favorite, but their return/exchange policy is much better than Target!

We bought $72.46 worth of shirts from Target.com and they shipped men's shirts instead of young men's shirts. We tried to return them to Edina and Richfield, MN stores, but they would not refund our money even though it says on receipt, return method by mail or store.

We were told that since we bought them through Paypal, a company that they had on their website, that we could only get a Target gift card! This is wrong since they shipped the wrong item in the first place. What is wrong with these big corporations, thinking they can get away with anything they want since it is their policy? That is so wrong.

We were told that since we bought them through Paypal, a company that they had on their website, that we could only get a Target gift card for a lesser amount of $66.48. This is wrong since they shipped the wrong item.

I bought a pair of Velcro tennis shoes for my son. The Velcro broke with 1 week. I took them back and because they had been "worn" I had to buy another pair. They would not return my money. Okay, I bought the same type, the Velcro broke within a week. I took them back (both times with receipt), they told me to buy the same pair. I won't, I said, and they said will you have to buy something in the same department then. Really?

I don't want anything else in the shoe department. No choice. I asked, "Can I then buy a different pair and then return them and get cash back?" Yes, but not on the same day at the same store. Oh, but I can buy a pair here, drive across town and return them? Yes. So I did. I went to Walmart yesterday to return a stainless steel neck chain that broke. I forgot the receipt. They immediately exchanged it, no questions asked. That is good customer service. I bought the new pair of shoes there by the way. I will never buy shoes at Target again. Their customer service is horrible.

I have been shopping at Target store in Gardena, CA for the last six years. Today, I had to use photo gallery before I start shopping. I asked an employee who was there how to use the machine. She told me I have to come back at 10:30am when they open. I shopped for an hour for grocery and came back to the machine at 11:37am. I asked another employee how to use "prints-in-seconds", that person told me she doesn't know about it but said only one machine is working out of two. Therefore, I was using "the machine", and still wondering how to use "prints-in-seconds".

By the time another customer was waiting behind me, one employee came by and started working on the other machine. I had to ask again, about how to use "prints-in-seconds". That Target girl happened to help another customer who was waiting behind me instead of me. I asked very nicely the second time, "Excuse me, how can I use prints-in-seconds?". Then she gave me a look and replied with a very rude voice, "I'm helping him right now and this is the only machine which can print in seconds!". I told her that when I asked the other employee, she said that that machine is out of order. Again, that rude girl was replying, "No, it's working fine - just needed to replace some papers but I was so busy back there". **, so all those three employees didn't know about photo machine and the only girl working in there was freaking busy to replace the paper?! Not only I wasted my precious time (21mins. ), but I also got humiliated by a terrible Target employee. I ended up not printing any pictures in there and as soon as I got home I called Target customer care (but I couldn't reach the store manager). I was loyal to that store for years and spent an average of $3000 per year. However, due to today's horrible experience, I will never go back to that store again.

As I returned an item on 9/14/2011, my refund was supposed to be credited back to my Visa card. It is now 9/20/2011 and it has not been posted to my account. I called Target. I was referred to the 800 number for guest relations after being on hold for 16 minutes. Once my call was answered, as there was a language barrier, I tried to explain my situation several times. I don't think I was clearly understood by the Target employee. At the end of the call, I was told I needed to contact my bank to have them claim a dispute to Target and hopefully get this resolved. This is ridiculous! You are taking advantage of your customers with these ridiculous policies and procedures. I feel that you frustrate your customers so they will not pursue these matters, and Target can pocket the money and have the item returned restocked to sell again.

I had another return back in January. I was denied a refund because it was a week past the 3 month return policy. At that time, the manager and clerk were very rude. I decided not to shop at Target again. As time passed, my daughter was heading off to college. She wanted a few items she saw in a Target advertisement to take to school. I thought to give Target another chance. This is when the latest issue occurred. We spent over $188.00. I feel we must not be a valued customer. I have shared my opinion about Target to my friends. A few of them had returning issues with Target too. I am not a Walmart fan, but will continue to shop there as they do appreciate their customers.

I purchased an Eddie Bauer Play Yard after my baby shower. I put the play yard up and never thought anymore about it. It seemed fine. I went to take it down for vacation and a piece was laying on the floor. I called Target (no receipt). They would not even talk about exchanging it for a new one. I told them my son, which is 3 months old, could have been seriously injured. They told me to call Eddie Bauer. I could not believe that when it came to safety, they were unwilling to work with me. I didn't want anything but a new one. I will never buy anything else from them. However, I did call EB. They connected me with the manufacturer. They were more than willing to try and help and send me a new one. Target was hateful and rude. And they could have helped but chose not to.

My daughter received a pair of tennis shoes from her grandmother over this past weekend. The shoes did not fit her. I went today to exchange them for a larger size, same style. I was told that without the receipt, which I did not get because it was a gift, they would give me a store credit of $21.99. However, the guy then mentioned that the shoes were currently selling for $25.99, more than likely the same price my mother-in-law got them for a whole 5 days ago. They said that if I wanted the new size 7 pair, I would end up paying an extra $4.21 for the pair of shoes my mother-in-law already paid the full price for. No person in their right mind will pay extra money for the same item. Does that even make sense? What company does not permit even exchanges?

Here is what their largest competitors policy is: What's the Walmart stores return policy? Most store items can be exchanged or refunded with a receipt within 90 days of purchase. Visit their site to see exceptions for electronic and regulated items. What's Walmart's "no receipt" returns policy Walmart's "no receipt" policy applies to items returned in a store only. You have the option of a cash refund (for purchases under $25), a gift card for the amount of the purchase (for purchases over $25), or an even exchange for the product. We also follow any manufacturer's warranties. You can make up to three "no receipt" returns within a 45-day period.

What's so hard Target, I have a size 6 shoe that has never been worn. It is still in its original box with tags. Why can you not just let me go get the size 7 I need off the shelf and just make an even exchange? You're not losing any money by doing that. You are losing money but not making your customers happy, by losing their business. What a great business model!

I am currently disgusted with Target. I purchased some items for my daughter two days ago using a check. They did not fit her. I went to take them back yesterday, and they said I could not get cash back because the check had not cleared. So, I waited for the check to clear the bank, which was yesterday, later in the day, and I went back. They said that I still could not get cash back because the check had not cleared target bank yet. I am really disgusted. They cashed my check and are not allowing me to get that cash back for another 7-10 days. I had my receipt and everything. I will never shop there again.

I purchased a bike from Target, took it out and just rode it out of Target for 2 seconds. The paddles felt weird like it is broken and there's no resistance to the paddle; but I believe it's just how the bike is. I brought the bike back and they didn't allow me to return or exchange it. They said they'll fix it, but I don't think it's fixable and I needed the bike ASAP. I am very upset with this matter.

I tried to return a product they are still selling, purchased earlier this spring. A gazebo and gazebo cover that is currently available in store and online. Because it was past the 90 day return time frame (about 3 weeks) they WON'T return it. I truly don't believe them when they say that they can't, no matter how many times they say it.

I now have a $150 product that I can't use because it is too small to fit my patio; it can't be safely attached to the ground, and I can't return it.

They sold it to me in early April and now in July won't allow me to return it. ALL that they were able to do was offer to give me the manufacturers' name and phone number. I have taken many business classes and cannot understand how this would help me. By the way, they also couldn't explain how this info might help.

Everyone was very polite while reciting the company policy, but I'm still out the money and very unsatisfied.

I purchased an MP3 player on May 29, 2011. It stopped working, so I took it back to the store where it was purchased from. They refused to take it back because it was not in the box that it came with; but, since I had no intentions of returning it, I didn't keep the box. I had my receipt and asked for the store manager. He was horrible. I will never shop there again.

I purchased a Honeywell 8 speed tower fan for $69.99 from Target (Union, NJ). The fan stopped working after 3 months and because I paid cash and did not have my receipt I was told I could not return. I explained that I just wanted an exchange. I was informed that back in January when I brought back cd to EXCHANGE the cashier rang it as a return and that added up to $11 so because the fan is more that goes over my return "limit". I was so frustrated I didnt want store credit, I didnt want cash, I just wanted a fan worth the same amount (that they are still selling at the same price I paid). The store manager (who was as helpful as he could be) informed me to call customer service and they would help me.

That was a joke. I had a hard time understanding the THREE operators I called only to be told that Target can't help me. If you look online the complaints for this fan are endless yet Target is still selling at the list price as well as refusing to compensate other customers with issues. I was told All I can do is contact the manufacturer which is Kaz.USA. I contacted this company and now I have to pay for shipping only to be sent a fan that is worth LESS than what I paid originally. Now I spend $11 on shipping making my total grand purchase of $79.99 and I am being sent a $49.99 fan in 4-6 WEEKS! It is the summer and desperately needed this fan. Now I am going to get the cheap fan in winter!!

I purchased a Westinghouse LCD TV at Christmas of 2010 at my Target store at the Oxford Valley, Philadelphia, location A. I also purchased a two-year Target product warranty for the TV. The TV stopped working in June this year. By the way, it's the first TV that did not last more than 20 years in my house. It just tells you the junk Target sells. Apparently, the TV has one of the worst consumer report ratings, which I was not aware of at the point of purchase. Now, I went to return/exchange the TV, and am told that the receipt is not valid after 90 days anymore.

I needed to contact the warranty company to resolve my claim. They told me to contact Westinghouse, since the TV is less than a year old and their warranty kicks in after the manufacturer's warranty. I am told to send the TV prepaid to them for exchange, but should they receive it broken, they will not honor the claim. I have never heard that a TV can be shipped by mail or UPS. I am also sure that it will never arrive intact. This is the biggest scam ever. Never buy electronics at Target, and do not buy any of their add-on warranties.

I'm 9 months pregnant and had a baby registry with Target for my baby shower. It turns out I had duplicates of things that I got for my baby shower. These items were on my registry. I was living in Las Vegas for 4 years and just moved to North California. Well, I tried to return the duplicate items that I received and were listed on my registry; but, it turns out I couldn't make a return because I had no receipt, and my Nevada driver's license did not have a slide strip on the back. So, the manager was telling me, unless I had an ID with a black slide strip on the back, then I can make the return. It's ridiculous!

Mom bought a swimsuit and coverup for her grandbaby's 1st birthday May 30th on March 4th 2011. When they opened their gifts they realized they had recieved too many swimsuits as gifts and asked if mom could return hers. She was up there a few more weeks helping out with daycare before returning to her hometown of Arlington, VA in mid June. She went to Target to return the items and was told that since it was past the expiration on the reciept she wouldn't be able to return it.

She fumed home and called customer service who proceeded to tell her that no she wouldn't be able to return the items because it was past the expiration date. I called HQ then to see if even they might give her a store credit and they refused to give her any refund or even a store credit. I asked to speak to another manager above them and they said no. WE will NEVER shop at another TARGET again...they have a ridiculous policy regarding returns. Reference # 3-501-138669.

For father's day, his daughters bought him two folding chairs in red. He wanted them in neutral color. We had no receipt. We did not want a store credit nor the money back. We just wanted to exchange the color. But they would not do that as once the chairs had been on sale. I will take the chairs back as I don't want to do business with any store that has such a policy. They now have lost $68 for no good reason.

The return policy stinks along with their manager's commitment to retaining return customers. I was not able to exchange a package of kid's underwear for a larger size without a receipt. So I purchased the correct size underwear and tried to return the wrong size with a receipt. However the store manager Katherine advises that the items were different due to the different sku number. I was so annoyed that I couldn't do an even exchange that I returned everything else that was in my cart. So the manager, Katherine, not only lost a $30 sale but also lost any future business because of $2.

I purchased a pair of cherokee sandals for my eight year old son. He wore them to school and came home with a broken strap. I usually only visit Target once or twice a month due to the distance from my house, so I packed the shoes back in the box with the receipt. About a month later I attempted to return them and I was told that because they were not in a "new and unused condition" they would not return them. I asked to speak to a manager, who told me that I had had the shoes for a month and this is normal wear and tear on a product. I told her that it is not normal for a shoe to break after its first use to which she replied, "so you say," indirectly calling me a liar.

Being that this is the second time this has happened to me in Target, (the first defective product was another pair of shoes) I knew to call the customer service line. So, I drove back home and called 1-800-440-0680 and explained the incident. First the customer service rep. told me that the item was defective, to take it to the store with the receipt and they would exchange it. I told him that 1) I had already tried that and was declined and insulted 2) I had already replaced the shoes and didn't want them and 3) this isn't the first defective shoes I have purchased from target, so I wanted a refund. He proceeded to tell me about their return policy.

I told him I was aware of the policy and that I expect that a pair of shoes would last more than one day when I buy them, that I had no way of knowing that the shoes were of poor quality and I wanted a refund NOT an exchange. He told me that I should be able to get a refund so I again explained what happened at the store and how poorly I was treated. He put me on hold and when he came back he gave me a reference number which I had to use on the same day! So, I had to drive to the store AGAIN. This time I was left waiting for several minutes. The manager finally acknowledged me and said that "as a courtesy" to me they would do the refund this time, but that even with a reference number, the return is at the stores discretion. Needless to say, my time and money are valuable to me, so I WILL NOT be shopping at Target again. We have a Kohl's and a Wal Mart in the neighborhood, and they will be receiving the money that I used to spend at Target.

Bought a water gun two days ago. Took it back because my son did not like it. They would not take a return since it was not defective. I used to like Target the best but not anymore. I am not byuing from Target again.

I bought a PC game at this store. I have bought many games there and never had a problem. But this time, I got a game that locked my PC up and showed me a termination block. I had to shut my PC down to get it to unlock. I took the game back to this Target store. They told me that because of copyright laws, I would have to get the same game again. I said, "Okay, but if it does it again, I am going to bring that one back too."

It did the same thing so I took the game back to the store and they told me that I could not get my money back or another game. Copyright laws and all you know! Since I had opened it, how are you going to play the game if you don't open it? I have been in retail for over 40 years and I work for Walmart. And let me tell you that they would not do that! If a product is bad, it's bad, copy write or not! I can tell you that I will never set foot in another Target store! This is wrong! I paid my hard earned money for this game and I should be able to play it.

I purchased a new Apple iPod 32GB Touch (4th gen) on 05/05/2011. When I opened the 'factory sealed' box on 05/10/2011, I found a broken 8GB iPod touch (older model). Target refused to issue a refund or exchange. I took the issue to Target Customer Service (1-800-440-0680) to no avail. I have the original receipt. I am not a thief, nor trying to scam target. I want either a refund of my purchase price, or an exchange for the product that I assumed I was purchasing.

I purchased a Queen comforter set which cost over $200. It was advertised as a Waverly product. I later learned that Waverly did not manufacture the product. Target just bought the Waverly label! After having curtains and a dust ruffle custom made to match it, I used it for 6 months or so. I then washed it according to the directions and all of the dyes bled together, rendering it unusable. I had not kept the receipt as I had no intention of returning it. It was a Waverly product, or so I thought, and I had no doubts that Waverly and Target would stand behind "their product". How wrong I was!

To make a very long story short, I made numerous trips to the store and countless calls to Waverly and Target Customer Service, eventually emailing the Chief Executive Officer and receiving a call from a customer representative, Alex, from his office. He was very pleased with himself in that he and all the representatives were very consistent in sticking to "their policy". They offered me around $35 (the lowest selling price as it was by now on clearance somewhere). No one offered to find me one of these $35 comforters to exchange it. They felt absolutely no responsibility to replace it or refund the amount of the admittedly defective comforter. Because I did not save a receipt for an item that I had no intention of returning, I was the loser.

They did not bear the responsibility for selling me a defective product. They genuinely feel justified in their position. It's just my problem. Having read the other complaints at this sight, I have no confidence that they would have refunded the full amount even if I'd kept the receipt. Making money on the backs on faithful customers does not seem like a good long-term recipe for success though it serves them well in the short-term, until more customers get mistreated and share the truth about the soul of this organization and its leaders.

I cannot tell you how much time and how persistently I have pursued this. I had previously been a Target devotee, shopping daily for my family of 8 at their stores, but no more. I have talked to so many people lately with the same experience. In my experience, Target does not stand behind their products and buyer beware. I would not assume that any of the "brand name" products sold at Target are anything more than a cheap Target product with a "brand name" tag slapped on it.

Deceit, lack of integrity, selfishness, shoddy workmanship, insensitivity (though they are very consistent in their application of "their return policy"), this is my opinion of this corporation. It may take a while, but they will lose in the end. They will reap what they sow. I can only assume that this speaks volumes as to the character of the leadership. Perhaps with time, they will turn from their selfishness, but I, for one, am not holding my breath!

A year ago we purchased a step stool which was never used until recently. When I stood on it, it snapped and completely fell apart. I was injured and decided to bring it back to Target without the receipt. I was told they could not take it back without a receipt. I came back with the receipt and I was then told they still could not take it back even though it was dangerous, because the item was no longer in the computer system. It was not so much the twenty dollars that the item cost, it was the poor attitude and the run- around of the manager. He ,of course suggested we call consumer relations. But after reading this web site I realize that is a joke. I will not shop in Target ever again as now I understand they sell products that are dangerous and do not care about the consequences.

Return policy stinks! It took me over 60 minutes to return an item I ordered online. The packing slip does not serve as the receipt, so I had to use in the store kiosk to log into my account, and then I could not view the order. I had to show the manager (who sent me to the kiosk), who then called target.com--and they could not locate the order--despite the pack slip which had the order no, date, address, items, etc. While I was standing at the returns counter, there were two other women who swore they would never shop at Target again because of the hassles they were given at returns. Listen up Target and get a clue!

I purchased a floor cleaner from the Target store. I had the box as I was told about a better product and I went to return the cleaner but had no receipt. I asked for store credit but was told that I needed my credit card that I had made the purchase on. I passed on my card but found that the number was different as I had changed my card for security needs as I had just moved house. The guy told me that I had to have the old number. I had destroyed the card so that was not easy. I specifically asked about the 90 days as it was getting close. He stated that they would be okay as I had tried to return it before the 90 days.

I searched around and finally got the old number. I returned to the store to be educated again on the policy and the fact that the sale was now over 90 days. After much frustration, I left with a number to make a complaint, but of course I cannot get to make a complaint.

I called the number for the Returns Service and got a lady who proceeded to tell me all the things that they did not have to do as she was not going to help. After a third round of repeated information, I told the lady that I was not a moron but wanted help. She hung up. That is some way to complain about this total lack of help. There was no money back for a machine that I will not use. I had asked for store credit so it was not like they were loosing any cash.

I ordered a 12.00 toy for my granddaughter's birthday. Paid for gift wrap and UPS 3-5 day delivery. My daughter never received the package or any notice of attempted delivery. I found from customer 'service' that it had been taken to the UPS depot. She could not pick it up, as 1) She did not know it was there, 2) She works full-time and goes to school at night, 3) She has no car (this is in the Bronx, NY).

Target is completely inaccessible for returns. It says, I must bring the item in to return. However, UPS has returned it to Target on 9/9/10 as is their policy in this case. So I don't have it, nor does my granddaughter.This was a $12 item, which cost me $27 and now I can't get my money back. One more thing: I learned from UPS that Target has a special "restricted" deal with them, which is why they didn't leave a deliver notice and just whisked it off. This was not ever mentioned in my transaction with Target. This company is cheesy, dishonest, and makes itself inaccessible to customers. Result is that I can't get my $27.00 back and Target has the merchandise.

My son bought a player. They asked him to buy insurance for the item saying if anything went wrong, just bring it back and they would give him a new one. It didn't last 3 weeks. When he went back, he was told that the cashier had misinformed him and he would have to call the maker and see what they wanted to do about it, if anything. How many people do they steal money from like this?

On 9-3-10, I purchased a bathroom wall cabinet that required assembly. On 9-4-10, I attempted to put it together but it was missing a major piece. Called their toll free number-- closed.

On 9-6-10, returned to the store and ask if they could recover the one I'd returned the day before. The manager said no. But she was willing to replace it with one in the store. There were none in the store. I asked if they could just get the piece out of the one I'd returned the day before. The manager said no. But they were willing to call another store and see if they had one. What would have taken the manager a few minutes to correct she refused to do. But she was willing for me to travel across town to the one on W. Saginaw Hwy--some 28 minutes round trip or to the one in Okemos --some 20 miles round trip.

If either of those two stores had one it would have taken me between an hour to two to accomplish the task that the store manager could have done in just as few minutes. I declined to have them call the other stores because it was evident the store manager was indifferent to this customer's need. Remember this was the third trip to the store to get this matter settled. I was unwilling to travel 20 plus miles and go to a Target store for the fourth time in three days for the same issue. Poor, poor, very customer service.

I received a baby play yard as a gift for a baby shower. My aunt who lives in FL (I'm in OH) had bought it for me. I didn't get a receipt for it because I had picked it out and knew that it was what I wanted and she had a bunch of other purchases on the same receipt. When I began to set it up (which was about a month later), there is a broken screw on one of the sides and it won't latch and lock. I immediately stopped putting the rest of the product together and packed it back in its original box.

I took it back to the local Target store and explained what had happened. The lady told me that they couldn't return anything without a receipt that cost over $70. I said that I really just wanted to exchange it for the exact same product that they had in their store. Even exchange for the exact same product. She called a manager over. The manager said that they might be able to return it to my gift registry if I had one with the store but I was not able to return it for store credit or even exchange it. I told the lady it wasn't on the registry because I knew I was getting it so I didn't need to register for one. She said that there wasn't anything she could do for me then but they couldn't take it back.

I called customer service. The guy on the phone basically told me the same thing, although he did come up with one alternative. Target would nicely print out Manufacturers information for me and I could contact them to see if they could send me parts to fix it. I am expecting a newborn baby any day. How am I going to wait for the manufacturer to fix something that was bought broke? The guy on the phone was rude and basically had no help or answers as were the two people at the store. How can you sell a product that is broke when bought but you don't stand by your product to exchange or return it? I will never buy anything from Target again. This is the most absurd thing I have ever heard of. I am now stuck with a $100+ playpen that I can't even use with my newborn child. I thought this was a good company and I usually prefer to shop with them over their competitors. I am also returning all other products from their company that are unopened and with receipts, and deleting my baby registry with them. I will not shop with them anymore.

Today while in target, I picked up some medicine and a Coltford CD for my son. I checked out and went out to my car. Still on lunch I decide to go ahead and open the CD. When I opened the Coltford (Chicken and biscuits) no CD. It was empty. What? No CD? I nicely took the CD back into the store and told the lady I had just walked out of the store and found out that there was no CD. The lady asked that I go back and get the same CD. There wasn't another Coltford chicken and biscuits in the store. I asked if I could get a blouse or something.

The lady said no, it has to be the same exact CD. I repeated again, "Give me a store credit or exchange because the store doesn't have the another Coltford (Chicken and biscuits)." The lady said I know and left me standing there. I asked again and she called another lady up and told me I would have to go to another Target store and see if they have it or I would be out of luck. You need nicer people working for you. They both had personality problems.What? Can't I get something else or a store credit? I was told I had to get the same CD or nothing. There wasn't another one back there or I would have.

I have also filed a complaint at with consumer affairs and I plan on telling everyone I can about what happened. I just can't believe I couldn't get a store credit or even let me exchanged for something else in the store.

I bought my son a 20" Ripclaw youth bike. It was his first bike. It only cost $59.99. After riding it for three weeks (with training wheels), the bearings were making a noise, the seat began to fall apart (staples under seat were coming out), and the back reflector bent off. I decided that even though this bike didn't cost much, the quality was still not satisfactory, especially since my son was only riding it with training wheels. I took it back hoping to upgrade to the $100 bike. I was told that Target takes no returns on bikes unless they were never ridden and I still had the receipt, which I still had.

I asked to speak with the manager, who was not very empathetic. She said I should have read the return policy before I bought the bike. Even if I read the policy first, which is always a good idea, I still would assume a quality store like Target, would stand behind its products and accept a return if a customer is dissatisfied with the quality. Despite the manager's not-so-pleasant attitude, she did accommodate me enough to say they'll have the bike mechanic fix the bike. But they wouldn't allow me to upgrade to a better bike.

It's been five weeks and I still don't have my son's bike. At least they're rectifying the situation, but I will no longer buy big item products at Target. I've been telling family and friends to beware as well. In fact, while I was at the store waiting for the manager to help come up with a solution to my problem, a mother and her son were looking at the bikes. I told them my situation. The mom thanked me for letting her know and said she would buy her son's bike somewhere else. So, consumers beware. I come away from this experience, knowing we're in a recession and department stores aren't going to honor consumer complaints/returns like they have in the past. In closing, always find out the return policy.

I bought a 19 inch Sylvania TV from Target on the last day of January 2010. I had it six months, it quit working. I took it back to Target, yesterday. I was told that they would not take it back because, the receipt had expired. What kind of nonsense is that? I live on a fixed income, and can not afford a new TV every six months. Can you help? Thank you.

Purchased a dress on Sunday. Got it home, realized I had picked up the wrong dress. Took it back to the Target store with receipt AND tags, less than an hour and half after purchasing it. Target would not refund my money saying that the dress was not their merchandise and that I must have taken it home worn and then washed and dried before returning even though it wasn't theirs all in an hour and half. Truly amazing. I was thoroughly insulted with the disrespect displayed by management from the top down.

I will never shop at Target again. There are many stores all within a mile radius of Target. I will go to Wal-Mart, or Publix, or Ross or Kohl's or Marshalls or anywhere other than Target! I am out $20 for a dress that I picked up in error, never wore and do not want. While $20 is not going to make or break me, I am taking the hundreds of dollars I used to spend at Target elsewhere.

I purchased Bose headphones. The jacks were missing and also the extension cable so I returned and wanted to exchange it. The girl at the customer service didn't want to do an exchange and wanted me to get a gift card for that amount and then go back to electronics and re-purchase another one. I said no and opted for the refund which meant crediting my bank card back as that was how I made the purchase. 3 days later, the credit has still not been issued to my bank card and these were not cheap headphones. $138.00 bucks is the amount being refunded to me. When I called this evening about the refund, still it is not being credited to my account. The store manager basically said that there was nothing they could do and that they could cancel the refund to the card and issues me a Target gift card for the amount. This seems to be what they push these days, Target gift cards.

Needless to say, I am going to wait a few more days and then contact the regional office about it. I have been a Target customer for about 15 years now but obviously something is going on internally with their organization, judging from my experience this week with customer service and also reading these complaints here at this site. I realize it is not just at this particularly Target store. Also, I don't understand why they can immediately take the funds out when you use a bank card but can't seem to put the funds back in a timely manner when you purchase something. Since this was my bankcard, I have to wait for the funds to show up or rather, hope that they do before I can go and purchase my headphones at another chain. I truly am going to start finding other stores and outlets for my purchases that I normally get at Target.

Even though they have a 90-day return policy. I disagree about them not giving a store credit for something never used (as long as you have a receipt). It was 95 days later that I had purchased cleats for my daughter and didn't sign her up for soccer. She never wore them. I just want to get a credit. I haven't returned something to Target in so long that I didn't know they didn't do the store credit thing anymore and said the cleats weren't in their system. But I have a receipt!

On Friday, the 6th of August, I bought 5 bath towels of Room Essential Brand. They are on sale at $3.25 each. On Sunday, after washing them in the machine, when I pulled them out, they were shedding and fluffing. Rest of the laundry was covered by that cotton fluff. My entire apartment is covered by this dust. Today I packed them up and went to Target to return them. The manager agreed that they spread those dust but she can't take them back because I washed them.

Today I was in to return a car seat I had recently bought for my son. I didn't keep the box or receipt because I didn't think I was going to return it. I washed it and the fabric was nearly falling apart, and the inside where my son has spilled his drink was impossible to clean. I took it back to see if anything could be done at the Target I bought it in. As I was waiting in line, I saw the representative smiling, being nice to the person in front of me. A little hope built up in me. I thought maybe, just maybe she will understand. But then she saw me, I had not even open my mouth and she said to me, "What are you returning and why?" I was a little taken back.

The lady before me seemed to have received a much more welcome greeting. I told her I didn't have a receipt; I had recently bought it (less than 3 weeks) and it was just impossible. She couldn't look more annoyed at my presence and continued to read me their return policy. I heard, I was a little taken back and I said, "Even if I am not satisfied with the product." She replied a cold, "No, you used it." And I said, "Okay." And I was looking down like, okay, I guess I am leaving now. But she said, "That's right. My name is Angie!" I was surprised! I had no intention on doing something about my experience since I clearly was not within their return policy, but this was the last act of rudeness I was willing to take, and yes, I didn't forget her name.

I also am not going to forget that I did not get a "Hi, how are you doing? How can I help you?" Or, "Thank you for stopping by," or even, "I'm sorry, we don't take this return here." I will remember that I got horrible costumer service from someone named Angie that was completely undeserved. As I am walking away and turning to go to my car to put back the seat, my son decided this is the perfect moment to express how much he wanted something from Target and he started to cry for the first time. I heard from behind me a happy, "How can I help you today?" Unbelievable!

I turned around and saw that she was helping the next person with their return and was again smiling and being nice. I started wondering if she can read minds and if she could read the women's minds, in front of me and behind me, and perhaps they told her, "I have a receipt" and she got the "I don't have a receipt" from me or I hate to say it, but maybe it was because the two women were Caucasian and I was not.

Prior purchase 14 days ago, had $20 gift card, and $20 on visa cash card. Purchased $270+ worth of merchandise. They continually hounded me to get a target credit card. Finally, I gave in. Purchased it all with the gift, and visa card, and the target card. Immediately they asked if I wanted to pay off the credit card. I said great, since I originally wanted to pay cash anyway. So, I paid it off, and had a receipt for paying off the credit card.

I wanted to return $47 worth of my purchase today so I went in. They said I had to take the return in a gift card, since I used the gift card to purchase the merchandise. The first $40 would be returned as a gift card. I complained. They called somewhere that said that was the only way it was going to happen, and that, if I returned any more, it would be debited to the target gift card, even though I had a receipt showing I had paid it all off. All I wanted was the $47 in cash. The store manager there could not do anything about it either. This policy is wrong. What is my recall?

I paid them $230 in cash and $40 with gift and Visa cash card. They insist I get the first $40 back in gift card. I am out cash, and they are forcing me to come back, and shop at their store to use the money I wanted refunded. Also, if I returned any of the other merchandise they would only credit it to my target card, so I would have to wait 3 months for a cash refund, since I already paid it all off.

I purchased a bathroom vanity mirror, put it together and then discovered that it didn't fit in the space since the measurements listed on the box were a bit off. I can't find the receipt. To top it all off, the debit card I used was compromised while still in my wallet and being used in another state the very same weekend of this purchase. The debit card has been destroyed for obvious reasons. The vanity is assembled, looks nice but Target will not do anything to help here.

No store credit, nothing. Considering I spent about $200 a month at Target, I would think they would value me as a loyal customer. No such luck. With the state of our economy and businesses failing almost daily, I would think they would have much better customer service. I, like many, will no longer be a Target shopper - ever.

My daughter and I bought a Nikon camera for my wife on May 1st. The salesman talked me into buying the insurance policy that lets you return the camera, no questions asked if it has any problems and gets replaced by a brand new one. They said you don't even need the receipt, they just run your credit card. The camera cost $100 and the insurance cost $60 but considering you get a new camera replacement for two years by just bringing it back to the store made it sound worth it. Well, last week the touchpad screen on the camera stopped working. You touch it and nothing happens. So we took it back to Target. They told us we had to have the packaging to return the camera. Luckily, we never throw any old boxes away and on Saturday went through the garage and found the box.

We then go back to Target, camera in box and are told it is day 92 and the return to the store policy only holds for 90 days. After that, you have to mail the camera off to a repair facility where if you're lucky, you'll get it back in a few weeks. When I talked to the manager and explained we were there on day 85 without the box and they told me nothing about the return ending in five days, I was told, sorry, there's nothing we can do. So these thieves sell me something based on lies and then instead of doing right by the customer, they hide behind their computer interface and say, "we can't put it in the system after 90 days."

Last week, I returned some things paid for by check two days after the receipt date, and got cash back no problem. This week, no such consistency. This week, I came back the next day after a purchase and they refused me a cash refund. They said that it could only be a gift card or I had to wait 7-10 days. The check has cleared my bank and they presented it electronically so they have my money from that. I tried the Euless store (store of original purchase) and Hurst.

Euless gave me no information, just said, "I see it all the time." I put my things in my bag, took my receipt back, left and did not thank anyone for it. John was the only one that even remotely tried to tell me anything that might (but didn't) help me and that was the customer refund line. The person on the refund line (Betty) just told me, "We can't post everything up there," when I told her that there was no mention in their posted return policies on anyone having to wait 7-10 days. And these were clothing items with the tags still on, no DVDs or anything like that--like other customers' experiences may have been. So, immediate resale and zero risk for them anyway. My question is, why won't they post that check and let customers wait for their refunds?

I bought a Star Wars toy for my nephew for his birthday. I used my debit card. Well, the card got stolen about a week after the purchase. I found out my nephew already had it so I brought it back into the store (with original receipt). The [rep] behind the counter told me she couldn't refund me my money because I don't have my card. I told her the card was stolen and asked her nicely to please put it on my new card.

She laughed and told me I would have to accept a gift card, I pleaded with her to accept the refund since I did have a receipt and my new debit card. No dice. I shop at Target all the time but I will now only shops at Wal-Mart for their much easier and friendlier return policy. Say goodbye to me buying 5-6 new Blu-Ray DVDs every week when I get paid. I also buy lots of box sets and toys as well. Waste of time driving there. Incredibly stupid employees. They should pay your employees a little more; maybe they would care about giving good customer service.

I purchased a razor 5/31. I never used the product because I ended up seeing some bad reviews online. I couldn't find my receipt, so I called the Target store and they told me it was okay because I could just bring in my credit card receipt and they could look up my purchased that way.

When I went to the store on July 12th, they were not able to pull up my credit card information. They said that it was because I either purchased it more than 90 prior or I used a different card. Neither was the case. They asked me if I had a credit card statement to prove the purchase. They informed me that they would need it, so I drove home, printed it off, and returned.

When I returned they could see the credit card transaction on my statement which match the credit card in my hand, but they said this will still not prove the purchase.

After getting the run around by a few more associates, I spoke with someone in customer service. He then explained to me that the receipt is mandatory and the credit card look up it a fail-safe which is not guaranteed. More of a fail than a safe if you ask me.

Pretty frustrating considering I tried to return an unused product, before the 90 day period, brought in my same credit card, showed them the exact purchased amount and time of purchased on my statement.

I was told "There is nothing that I or anyone above me can do at this time."

Purchased several items of clothing totaling $90.00. After some time sitting in my closet, I wore for the first time an item last week. I washed it in cold water and to my disappointment, the decorative gold-tone chain turned a dull silver with some gold-tone left. So it looked quite ridiculous and cheap qualitycertainly not what I originally purchased! I returned to the store with receipt and was told that there was "nothing" they could do since the item was beyond 90 days (barely). I was totally unaware of the "90-day policy" and also explained this is not a 90-day issue: it is a defective material issue. A reputable retail store typically stands behind the products they purchasewhere is the accountability here? What a retail "blunder" when this product doesn't hold up after one wash and retailer isn't willing to admit it?

I am totally disappointed by Target's inefficiency and lack of fair-play with customers and the managers who are lacking professionalism. To conduct business and treat their customer-base in this manner? Shame on themtreating customers unfairly has a tremendous "negative backlash" in the long-run. Judging from this website, they have "earned" plenty of it.

Today, I tried to return a three-crockpot burner set, original price of $99, that was a gift. It was never opened (we didn't have any gift receipt). A Target associate told me she could not even give us a gift card for the lowest sale price of $85 because it was over the $70 return limit, we must exchange it for an item in the same department that was valued at $85 or more. I asked why can't I get a gift card instead of being forced to exchange it for something right then. The manager told me that that is the return policy and they didn't know if the item was purchased at another chain. Hello? If I get a Target gift card instead of having to exchange it, I still have to spend my $85 at Target and would be a more satisfied customer!

Because the item is bulky and I didn't want to wait to exchange it, I ended up exchanging it for a dorm room fridge for my daughter, which cost twice as much. If they gave me an $85 gift card which I preferred, I still would have to use it at Target.

I don't see the logic in their return policy. It's rare that I return any items anywhere without a receipt, but this was a gift.

I purchased a heavy metal hammock stand on June 20, 2010 for $99.99. $ days later is was marked down to $69.99. I actually still had it in my car. It was heavy and "I needed help taking it to the backyard. IT took the receipt to the service desk and was told that they could not do a price change. I would have to bring it in and return it. Then I could not buy it again for 14 days. However, I could go and get another one. This is was I did, but what a stupid and time consuming adventure. I can not remember ever dealing with such a stupid return policy. It makes me wonder if shopping a TARGET is worth the effort.

The woman refused to get a manager for me to speak to saying it was their policy and that if people want to shop for birthday gifts they shouldn't do it 90 days before the birthday. She then proceeded to tell me to take the brand new clothing to Goodwill because Target would do nothing for me. I am not only annoyed by the stupid return policy but am livid at how I was treated in the store. I have twenty dollars worth of 4T clothing that I can do nothing with when all I needed was the clothing in a 5T.

I wasted over an hour this evening being passed from one person to the next, getting different answers from different departments (including absolutely incorrect info) to find that no one could actually assist me with a return. The order referenced was shipped in multiple packages, on dates spanning over a month. The final items arrived to me *less than* 90 days ago at which time, I would expect the 90 day return policy to start.

However, I have been informed that each item has it's own return window. This makes absolutely no sense as they were all ordered / purchased on the same order. Until my order is received in full, there is no way to know if all items work in the space they were purchased for. The item is still in the original packaging, in brand new condition. I would be more than happy to accept a store credit, instead of a refund, as I intended to spend another $300 with target.com this week.

I shopped at Target during my pregnancy for all of my baby needs. This was our first baby so we needed everything, and most of it was bought at Target. My little angel, Aiden, was born in April. Then, 9 days later, he passed away due to congestive heart failure. Since Aiden's father had the flu that entire week, the doctor ordered me and the baby to stay away so we were at my mother's house the entire time. Aiden only got to see his room once and never got to sleep in his bed.

We called Target in the days after Aiden's death and were told that we could return the items (even without a receipt) for cash back due to the circumstances. However, that night, I found the receipt and figured I'd take it just in case. When we got to Target, the lady who had promised us a refund wasn't there but the store manager called her and she admitted to what she had said. Still, after spending over 3 hours in the store, we were told there was nothing they could do since it had been over 90 days since the purchase!

We got on the phone with someone from corporate who MAILED us the money on Target gift cards-- over $1000! We understand that every store has policies and procedures, but there should be some wiggle room for extenuating circumstances. We spent the gift cards and sold some of them. And we have now vowed to never shop at a Target again! So has all of our family! Walmart didn't treat us that way. I had $900 in returns to their srore and I spent about 20 minutes getting my refund. They know what customer service is about!

I brought back an item to exchange for a larger size (Cynthia returned the item and put it on a gift card). After looking for a larger size and not finding it, I return to the service desk to inform the lady I couldn't find my size but would re-buy the skirt I had returned but informed her that the price had changed so, of course, I wanted the lower price. Cynthia proceeded to ask me for my receipt and gift card that she had put the balance on. I asked her why she needed the gift card at that time and before I knew it, she had voided the transaction back to me as if I had never returned the item earlier, but she didn't give me the sale price. She kept it the same price even though she had seen that it had gone down.

I asked to speak to a supervisor and Lynn ** came up and was going to give me the discount until the lady, Cynthia, said, "We can't give her the sale price, can we?" Then Lynn said, "Not if the item was out of the system." And I said, "How when here's one right in your store?" I then asked for the store manager and a Justin ** came up, heard the situation, laughed and said that I could wait until tomorrow and come see if the item is restocked and then repurchase it at the sale price. When Monday morning came, I called the corporate office and all they said is "we'll discus this with the team and good bye." This is poor customer service all the way around.

My husband bought two shirts a couple of months ago. After one washing (washed separately), both shirts had holes in them. When I tried to return the shirts, I was told that since I did not have the receipt or the tags on the items they could not do anything, not even store credit. My husband, myself and my daughter lost everything in Katrina and when we replaced our wardrobe, linens, home furnishings, etc. the majority of the items were purchased at Target. Not anymore. I usually shop at Target twice a week or more, not anymore.

I'll go to Kohl's for any clothes, linens, etc. I'll shop strictly at Walmart for groceries. Target needs to revamp their return policies. Shame on them. We are on a fixed income. My trust in Target has been shattered. We do not have money to throw away on items that last for only one washing. I feel extremely taken advantage of.

I bought a DVD and VHS recorder from Target Sierramonte for $311. Inside the box was completely different item on the picture outside the box. I took it back. They wouldn't change it or give me my money back. I'm going crazy because I'm a poor man and the amount is very big for me.

I am a twice a week shopper of Target. I purchase my three children's clothes, shoes and just about everything at this location. Last week, I went to buy a dress for myself that was around $30, bought my kids two outfits and one pair of shoes. My total was over $100. When I got home and tried on the dress, it was a little to tight at the top, when I put it over my head, I accidentally pulled the tag off. So I wanted to take the dress back and the shoes because they were bought to wear with the dress. The lady at the customer service told me that I could go look for another size so I left the dress and shoes at the desk with her.

I started looking around and trying things on, for about an hour. When I went back to the customer service desk it was a different woman and she said she had no knowledge of my dress and shoes being there. I asked to speak with a manger and the so called manager came over and said she would have to find the employee who took them from me to see what she did with them.

I waited for almost two hours. I started getting mad and telling them to just give me my things. The manager just kept telling me to leave my number with her and she would call me as soon as she reviewed the tape and found my things. Still no resolution. It has been over a week and they still have not returned my shoes or dress to me. They stole them from me. Now, I can't even get anyone to return my calls.

I purchased a DVD series of ER for my college daughter gift bag. She didn't like ER so I took it back. Couldn't find my receipt. Got to the store and Gloria took the DVDs and started to inspect them. They were not damaged, scratched or dirty. She then told me that I apparently had resealed the DVDs because their plastic was a little stronger. I was embarrassed and humiliated. She inspected and inspected and then called over Gloria, who saw nothing wrong with the packaging, but decided she wanted to open it up. When she opened up the package and saw nothing wrong, that was not enough. She then started to inspect the DVDs individually.

At this point I was very upset. I spend lots of money at this Target and this type of treatment was degrading. After all of that which took awhile, she gave me a gift card of $21.00. I then left the store contacted the Manager Anna, explained to her what happened and she was to call me back. She didn't. I called her back and recorded the conversation. When I questioned her about what happened, she said they were pulling the video tape, but Gloria and Nadia had every right to do what they did. But why did you have to pull the tape, if what they did was justifiable? She said they no longer carried ER, which is a lie, because it showed up in their computer.

I took photos of what happened and also recorded what happened. It was a total discrimination and I had my 8 year old daughter with me to witness this. I have never in my life been so grilled about returning a DVD for $21.00. I have never went to Target without a receipt and I asked Anna was this the process that Target has? Then I had a friend of mine went into the store with the same scenario and guess what... they didn't do it. They returned it. Same ER tape, same no receipt. I will not take this lightly.

Target has changed their return policy. It used to be that no questions were asked. Now, they say the item must be new and unused. Are you kidding? I was unsuccessful for the first time in making a return and had the original tag with bar code. I will start shopping at stores that make it easier for a customer to return merchandise. It's no great loss as most of what Target carries is poor quality items. The only thing that was good was the return policy. Now that it's gone, there is no point in shopping there.

In November I purchased (on clearance) 4-piece outdoor solar lights for around $20.00. In this area, November is winter and the ground is frozen so now that spring is here and the temperature over the past weekend was around 86 degrees, we went up to our trailer in Rushford, NY.

My husband assembled them and put them out-at dusk only 2 of the 4 worked! I just went to return them today without the receipt and was asked if I purchased with a credit card. I had a choice of 3 and she tried them but to no avail. She scanned the code and said that they are no longer in the system and I couldn't return. I pointed out that the tag was still on the box but she said that did not matter. When something is on clearance and when the last one is sold, it is totally wiped out of the system!

I have worked in retail for 23 years and have never heard of this! She did not even look in the box and see that these have never seen 8 hours of weather! I am livid! These are a seasonal item and they are defective! That corporation is stealing from the consumer left and right and they need to be stopped! They should not be allowed to sell clearance merchandise! I am out $20.00 for defective solar lights that they sold me!

On 1/11/2010, we purchased $141.04 of merchandise, including Quicken Deluxe computer software, paying for them as follows: Gift card $1.91,Visa Debit card $100.00, Discover card $39.13. The store clerk kept the $100 visa debit card.

Receipt ID# **

On 3/20/2010, we returned to the store, complaining that Target has both our money and the Quicken Deluxe software. The Customer Returns clerk (Marion) has since failed to advise us the results of his investigation.

I was trying to return a video game that my children already have but the package had a little rip in it and I didn't have receipt because it was a gift and it was ripped when my kids unwrapped it. I took it to the store and they were going to return it until the lady at customer service tore it open even more and then said no I can't return this. So now I have a game that my kids already have and my kids don't get a different gift.

I returned several converter boxes that stopped working only after a few months of use. I was told to return the boxes by RCA, the company that makes them, to the store for refund. I was only given credit for one box and was told that I was not entitled to receive credit for the second because I was outside of the store's return policy.

The manager told me no one has complained about any of the boxes being defective and returned to the store. I informed the manager that this was the second time I returned the boxes because they stopped working. That's when she told me they don't return the boxes to the company but retape the boxes and put them back on the shelf for resale. I'm now stuck with a second defective box that Target and RCA refuse to take back and refund.

My daughter ordered a camera for me for Christmas. The telephoto lens froze after 2 weeks of use. I returned the camera and was given a credit on a gift card as that it is their policy not to give refunds. I went to a Target store in Jacksonville, NC. There I discovered after talking to the clerk that they only have camera displays and everything is "backordered" which sounds like they didn't have any camera stock on hand.

Having no other way to get a refund, I ordered another camera there which I found out later would not come for 2 or 3 weeks. Today I got an e-mail stating they no longer can get the camera for me and canceled my order. I asked them for a refund of the cash they supposedly left in my gift card. I tried to access it online to find the balance, but it stated that said information was not available online. I will check back tomorrow. The online clerk, Joeseph did apologize for the inconvenience.

My daughter received a dress from a friend for her birthday, which was too big. She did not receive a gift receipt, however, I decided to bring it back to Target, where it was purchased, to exchange for a smaller size. I knew from previous experience that you could exchange items without a receipt as long as you did not exceed $70 within a calendar year. I retrieved the correct size and proceeded to the register to make the exchange. There, the clerk informed me that he had to return the item first and give me a gift card since I didn't have the receipt, then he would ring up the smaller size. I expected this to be an easy transaction since it was the same dress simply a smaller size.

However, I was told that I owed them $4 and some change for the smaller size since the lowest price for the dress was $12.99 and the price now was $16.99. I did not agree with this policy so I requested to speak to the manager. Why should I have to pay an additional $4+ for the same item? Should this not be an even exchange? The manager told me that I was being charged a fee for the exchange. I told her to please give me the original dress because this was ridiculous, and I left. I called the Hiram store and spoke with the manager there (because the manager and clerk at the Douglasville store seemed very young/inexperienced and I was not satisfied with their answer).

The Hiram manager told me that the stores have to follow policies set forth by the corporate office and although he understood my point, without a receipt they could not do an even exchange, even though it was the same dress because each size has a different code. He also stated that I was not being charged a fee for the exchange but was being charged for the difference between the current price and the lowest price that the item had been sold for. I told him that I was going to contact the corporate office on Monday, because I felt that this was an unfair business practice, and if I had to, I would start doing all of my shopping at KMart/Walmart. I spend a lot of money at Target and this is unfair.

I purchased a pre-paid phone and minutes for teenage daughter to have in case of emergencies. I asked sales rep. for help to make sure I didn't get phone that required monthly payment plan. I was directed to buy Verizon phone and assured that it would not cost anything in addition to minutes. After three months of use, the phone time has expired. We now need to pay a minimum of $15 to keep the phone functioning. Hardly any minutes have been used and now we have a monthly fee.

I immediately called Verizon and only after 45 minutes of frustration was I able to speak to live representative. (Please refer to Verizon complaint form.) When rep. wasn't able to help me, I went to local Verizon store and sales rep. assured me "it wasn't a monthly plan" and to pay for more service. I discussed with him how this really looked like a phone plan and left to try and return product to Target. Target was unable to take back product due to sales receipt expiration of 3/15/10. I'm two weeks too late and stuck with phone and monthly bill.

After leaving Target store, I called guest services of Target who informed me there was nothing they could do. I asked to submit a formal complaint about misrepresenting products. Target Electronics manager admitted they get temporary help during the holidays and this sometimes happens. She was pleasant and tried to return item but couldn't due to expired receipt date. I think she was a very good representative for Target, but my frustration lies with not representing products accurately. When this happens, the customer has to deal with lasting consequences of sales staff not completely informed about product they are selling.

Now I have a monthly bill of $15 to keep phone running until minutes are used up. I still don't see how this is not a monthly phone plan. When minutes are used, I plan to buy another phone that doesn't require monthly fee. This is what I asked for in the first place.

I returned an unopened PS3 game that my son had bought. Coco opened the case and there was no game in the box. He said that I would have to call Sony and tell them there was no game in the box. Why do I have to be the one to call Sony? But I went ahead and called Sony and they said that I would have to go back to Target and tell them that they would need to have their buyer call the Sony distributor. When I called their guest relations 800 #, I spoke with Liz and was told that she would need to call the store. She then called me back and told me that she spoke with the store manager and was told that they cannot do anything about it. ***? I was basically told that I just lost out on $62. How can they leave me hanging like that? I returned an unopened game that turns out was empty and I can't get refunded? How can I get my money for a game I don't have? That is downright ***!

About a year ago, I purchased a baby sling from Target, on clearance for about $18.00. I had just heard from a close friend that she was pregnant for the first time. However, before I saw her to give her this gift, she lost the pregnancy. To date, she is undergoing IVF treatments. So, I was holding on to the sling, hoping her efforts will be successful. This morning I awoke to the news that baby slings have caused 3 infant deaths. Guess what? Target wouldn't take back the sling. I'm making a point of not shopping at Target.

I bought a fisher price swing-N-rocker on Aug. 5, 2009. My son was born Nov. 5th, a few months later. We tried the swing the evening we came home on the 8th. The swing went so slow, even on with 'high' setting, it wouldn't sooth him. On the 12th, I went to Target to exchange the swing for another and the Representative said that since my receipt expired the day he was born.

I could not exchange, get a refund or store credit. She stated that in cases like this Target does make an exception for items priced at $70 and under and since my swing cost $110, I was unable to take advantage. We were not even able to use the swing until my receipt expired. I had to spend more money on another swing and had to junk the other one because it was not even installing a replacement part from fisher price fixed the speed of the swing.

I bought a deep fryer. Of course we don't use the deep fryer all the time, so when its time to use i,t of course it wont work. I let Target know and try to return it. "Its past 90 days we cant do anything" they said. What a rip. So, I'm expected to test everything I buy now before 90 days? I have DVD'sthat i haven't opened for a year?? Do deep fryers have expiration dates I don't know about? No one did anything,it was brand new!

I have been a target customer for years and I do not make it a practice to return, however I purchased 2 scatter rugs in the past two weeks (green Last 2 of that color). The Price was $14.99 each. When I washed them, they came apart fraying etc. I took them back and was told they would not give me my $ back I was willing to get a store credit, I was then told that the items had been on sale in the last 90 days and they would only give $10.00's per rug.

My husband and I are both laid off from our jobs and are living on a strict budget. I know it is not a lot of $, but in these times it is to me. There was a time, I would not have bothered--this is not that time. I did not have my receipt because I was happy with my purchase and threw it away. Needless to say, I brought the rugs home and wrote this letter. I am a very unhappy customer!

During the Christmas Holiday season, I purchased a large number of items, a total between $500.00-$600.00. When I tried to return some of the items after 90 days, I was told I could not get a refund because I did not have a return receipt. When I inquired why I could not print a return receipt, I was told the purchase information was no longer available after 90 days. I feel that the Target return policy is deceptive. They call it "One Spot For Easy Returns," but they do not reveal return restrictions or time limits for printing a return receipt if you want to return something.

I find this to be consumer fraud, misinformation, or holding information back on consumer rights. It is my belief that Item Purchase Slips (packing slip ID) should have return restriction information for returns and not have consumers have to look up this information. Target writes, "You can view our Return Policy and Return options." Shouldn't the policy and options be revealed or listed with the purchase order? I will never, ever purchase anything from Target again, online or in-store.

I was a Target customer for many years and was thrilled to create a Club Wedd Registry last year for my late September wedding. One of the items I had on the list was the Jade Moon 16-piece Dinnerware Set ($79.99). I requested and received three boxes of it. My husband and I bought our home in January and decided that the dinnerware didn't go with our Tuscany theme. We were so happy to see that Target had the perfect set instead, the Tuscan Sunflower Dinnerware Set.

We took the three boxes to their Hackettstown, NJ store. Our plan was to get a credit for the Jade Moon to use towards the purchase of the Tuscan Sunflower. The guest services representative printed out our registry. She told us that since it has been over 90 days since our wedding date, we were not entitled to a credit but could do an exchange for something else in the store but it had to be from one specific aisle (dinnerware). Unfortunately, the Tuscan Sunflower Set is available online only. I told her I would place the order right then and there in the store and she said that would not be possible. We were appalled and left the store.

When I got home I called their customer service number of 800-591-3869. I explained my problem to the representative, who I could hardly understand because of his heavy Indian accent. He found two of the orders because the gift givers purchased them online. His exact words were, "You are stuck with them" because it was 90 days after the purchases were made. Ninety days had passed before I even received them at my bridal shower! First the policy is 90 days after the wedding date, now it is 90 days after the purchase?

Being aware of their return policy of being able to return items without a receipt for $70 per year, we visited their Toms River, NJ location to return one box. We were prepared to "eat" the $9.99. We were told that because the price is over $70, it could not be returned! What? I will never shop at Target again. Saying their return policy sucks is an understatement, especially for a registry!

I purchased and RE heater fan from them that was damaged in the box. They exchanged it for another. The second one stopped working within two weeks. So I tried to return it. They offered to refund me the lowest price, which by that time had gone on clearance. The difference was about $10. It's not about the money, its' the assumption of my criminality.

This is a complaint about the Garden Grove Brookhurst store in Westminster, CA. I purchased a calculator on 2-17-10. I had signed up for a math class and needed a calculator at the time. I called in advance to this store to make sure if it was possible for me to return this calculator for a refund after I opened this package. The person whom I spoke to on the phone assured me that I was able to return the item to the store, provided that the item was still in good condition along with the original package and accessories. I ended up dropping the class the next day and came to the store today to return the calculator based upon what I was told by the employee on 2/17/10.

The guest services worker told me that I could not return it due to the item being opened already. I then spoke to the manager Danielle. She reiterated the fact that I was not able to return this item due to it being opened already. I told her I am aware of their policy because I can read the policy on the receipt and the sign posted behind them. She told me to contact the manufacturer of the calculator and said that maybe they could help me. Why she proposed this idea is beyond me since I bought it at a Target store and not the manufacturer. She then left and I decided to call the guest relations phone number.

I did not move from the counter and an Asian man whom I believe is in his 40s with glasses decided to call security on me. Perhaps because I was on the phone with guest services and didn't reply to his words, but I felt this was very unprofessional of him. I am a loyal Target customer and I frequently come to this store at least 3-4 times a week. This embarrassed me and I feel it hurt my reputation among the fellow Target shoppers, making me look like a fool having security called in on me. Had I made a scene or resorted to violence, I can understand having security called but this is no way to handle a customer. In any case, I spoke to someone on the phone and was given a case number. I was instructed to return into the store and call from a Target phone which I did.

After a few minutes, the manager and guest services on the phone spoke. She finally agreed to honor the return. I wanted to bring this up to Target corporate and have this issue with employee abuse of power and the manager's lack of care and disdain for her customers evaluated. Furthermore, since the manager stated that no employee there would state on the phone that an item could not be returned after being opened, but obviously did tell me that. Otherwise, I would not have made this return trip. I am highly infuriated by these employees lack of professionalism and would like to have them spoken to and re-evaluated. Today was the last day that I will ever come to a Target store, and I will be heading to a local Wal-Mart or any other store if I need something. In addition, I intend to report my experience on internet sites and communities like consumeraffairs.com or even the Better Business Bureau to show just how bad this store was. If I could deter just a few against this store or any other Target, my experience will not be in vain. This made me feel like a total buffoon in front of all the other Target customers. I will not be shopping here again.

Purchased a waffle iron as a Christmas gift and within a month it would not work properly. Unfortunately, it had been 3 months since I purchased it and also the store had discontinued the item, so they would not take it back or issue a credit. Target simply said that's the policy and I should take it somewhere to try and get it fixed! Not a very good way to handle customers. Due to their attitude on returns, I strongly suggest shopping somewhere else rather than Target Stores. Ended up throwing the product away and buying a new one at a different store. I may be out the money for that one, but Target is now out another customer for good.

I and my daughter went to get my husband some jeans for his birthday. We got him two. When we got home, we realized we got the wrong size. So I went to exchange the jeans. (The black was okay.) But then, the other jean that I got they told me I didn't purchase that one that it was the wrong code. I told them it wasn't my fault they scanned it wrong. Even the manager tried to say I was a liar. He even looked at that day's cameras and saw I did purchase that jean but the scan number was wrong. That wasn't fault; it was the store's and the cashier's.

They made me look that I wanted to steal which could never happen. Even the manager took my ID information. I felt so offended. I think they should be careful on what they do. I often shop there a lot. The jean that I bought was an LG Gold $12.99. So they just gave me $8.00 back. They didn't treat me good. I am so mad at Target.

I bought a Norelco shaver for my husband as a Christmas gift. He didn't want that so I went to exchange it. Had the receipt, but when we got there, they said that the product I was taking back wasn't the one in the receipt. So the girl in guest service called the manager. She was very rude by telling me that how could she be sure that that was the item I had bought. I told her I was sure because it was the only shaver I had bought, that it wasn't my fault if they scanned it and it appears something else in the receipt. I consider myself an honest person, so I am very very mad because I love target maybe till now, because I have purchased a lot. I mean a lot of stuff from them, but I guess this will be the last. The manager made me feel like I was a liar trying to get money for something I didn't buy.

We purchased (2) Graco High Back Booster Car Seats on 01/11/2010. On 01/17/2010, Target placed these items on sale with an additional Target $20.00 gift card offer for each item purchased. We took both seats back to our Target store today (01/18/2010). We did not want to actually return the seats but only to repurchase them at the sale price and receive the two Target $20.00 gift cards for a total value of $40.00. We were told at the return counter that items of this type cannot be returned after the boxes have been opened. The gentleman stated that this was a safety policy of Target. Note: Nowhere on the box does it state that the item cannot be returned after the box has been opened.

Last night, I took my 8 month pregnant daughter to Target to get somethings for the baby (her second child). Among other things, we got a double stroller (the last one of this style in the store) and a car-seat that fits onto the stroller. When she got it home, she opened the stroller and was shocked to find a different brand and style of stroller in the box, it was very used and filthy. We had paid cash for these items.

We took the stroller and car-seat back tonight to get a refund. We had the receipt. We knew this was the last stroller of this style that they had and the car-seat matched it, so she didn't want the car-seat either. We didn't seal the stroller box back up, just went in and told the truth. The car-seat was not opened. They refused to give a refund on the stroller because "this happens all the time."

Obviously, we would have been better off if we had just sealed it back up, said we changed our mind, and that it was never opened like the person before us did. Now, it looks like we are out approx $155 because Target accepted a used item back from another customer, and then got the money back from me. I will be calling the "Guest Relations" number that I was provided with in the morning, but from everything that I have read online tonight, that won't do any good. It appears they always back the store managers decision and don't care about losing a customer.

I'm sure the corporate office would be the same way. I am getting this story out to everyone that I can, because Target does not treat their customers right. She practically called us liars. They should open every item that gets returned, even if it appears to be factory sealed. Our local Wal-Mart does this (don't know if all of them do) to prevent this from happening. Obviously, Target has lost a customer for life.

My husband purchased a book by V.C.Andrews and he did this in December 2009 . I went to return the book, of course, no receipt. He used cash. And they said it isn't in their system and they can't do anything about the it. Just to keep the book or "Take it to Walmart". Hello, it wasn't bought at Walmart. It was purchased at Target! So I called the main office and they won't make it right either. So I will not ever go to Target again; they don't appreciate their customers.

I purchased 4 Power Mats from Target for Christmas gifts. Three went to Minnesota and one to Tennessee. Although the box says it will wirelessly charge 100's of items, it does not. All gift receivers tried to return the Power Mat. All were denied, even for store credit because of no gift receipt and item was over 70$. I went to the Target that I purchased the 440$ (includes WA sales tax) worth of Power Mats. I was told, "too bad!".

I used to work at one of the first Targets in the country. We always took exchanges if we carried the product and then dealt with the vendor or manufacturer from there. Target has really went downhill! I guess they feel the economy is bad and their return policies can be whatever and people will still shop there. Well, for 400$, they have greatly upset 5 families in 3 states. But by the quantity of this complaint page, they don't care. I know I won't be helping them stay in business!

Purchased two Wii systems in August on special, regular price with a Target $25 gift card, for Christmas gifts. Upon opening, one of the units we found it had been used, already set up, and the disc was scratched and not usable. Further we noticed that the serial number on the box did not match that of the unit. It was obviously one that had been purchased switched and returned. Target put it back on the shelf to sell as new. Long story short-all we wanted was to exchange for a new working unit.

All they would do is continually restate their return policy of 90 days and refer us to the manufacturer for resolution. I spoke to a store manager (?) same answer, their toll free number, same answer (?) many emails to customer service, same answer with a suggestion to contact Nintendo even though it was not a Nintendo problem it was a Target problem of selling a used damaged unit as new. Still no resolution. As of this point we have not resolved the problem. We have a $250 unit that is not usable.

I received a Polaroid Digital Picture frame for Christmas; I tried it. The device would not upload pictures from the computer (no USB function). I tried to return the item in original package with receipt two weeks after purchase. I was told it had been "used" because I had turned it on. The person at the returns desk said the manager would not meet with me. I offered my business card, hoping to elicit the manager's card in return. The manager refused to meet with me or provide his name. Instead, I was provided with a national customer service number. Each time I called, I was told the matter would be looked into by a supervisor. Each supervisor told me the job of National Customer Service said their job is to back the store managers. Caveat emptor!

Target has neither refunded the money for the gift (purchased by my spouse) nor explained what "used" means. They admitted, if I had been given a shirt and it had not fit, I could have returned it. I am furious. My 6-year-old son was with me and he felt terrorized.

I shopped on Black Friday and made a purchase totaling a little more than $200. When I checked out at the register, they informed me that because my purchase was over $100 that I qualified for a free $10 gift card that I could use on my next purchase. Ok, I was pleasantly surprised and left. One of the items I purchased was called the "InStyler" for $99. It was not on sale; that was the retail cost. Well, it didn't work. I brought it back to the store with the original receipt for a refund.

What I found out was that I could not get all of my money back. They refunded me only $93 and told me that unless I returned the $10 gift card (which I had already used when I spent another couple of hundred dollars at Target!) that I could not get my full refund! I was livid, but the customer service representative behind the counter couldn't have been more than 19 and, I'm sure, was doing what she's been told to do.

I would like to find out if that's even legal! I paid full price for an item and should get all of my money back! Their "free" gift card isn't free at all, because I ended up having to lose or "pay" $6 for it. Honestly, it's not the $6 I care about. It's the principle! The facts are I didn't use the $10 gift card on that purchase. It was given to me as a "thank you," because I spent over a certain amount of money, which means I paid full price for all my items and I should receive my full refund!

Crosley iJuke - CR1701APA $99.99. I received this as a Christmas Gift from a relative. My attempt to return this for store credit has been futile due to Target Store insane return policy. The have a $70.00 limit without a receipt. I have been to the store once and exchanged three emails and have made one phone call to their (800) number. I have never asked for cash. I only want to purchase an item that is not in electronics except policy restricts me from doing so. Target shoppers beware. I am currently pursuing this with a local TV station which has a consumer help department.

I went in to Target to return a defective can of Reddi-wip that I had previously purchased from Target. I stopped at returns and explained that when we opened the (sealed) cap, the inside nozzle was deformed. We were unable to use it so we just wanted to have it exchanged. She said, "Go back and get the other." I did so, along with getting $72 worth of additional merchandise. I got the identical item off the shelf at the same price and returned to the returns section, at which point, the returns clerk said that it wasn't the same item.

At this point, I said, "You aren't going to exchange the defective can?" She said no. So I told her to take everything else back that I just purchased as well. So I started to leave then I decided to talk to a manager at the front! He said sorry but offered no resolution to fix the problem. I explained that I just got the same identical item off the shelf. I find it hard to believe that a defective product would not be exchanged and that they would rather lose a customer that spends hundreds of dollars over a $4.14 can of Reddi-wip. Why would I even come in over a $4.14 can which is defective? The manager just stood there without any resolution! This is the poorest bunch of customer service people I have ever encountered. I explained that I'm shocked!

I returned an item that had been purchased online for Christmas. I drove 45 minutes to go specifically to this store! I had the receipt. My husband had purchased the item with his credit card, and I use the same card- same number. They said they could refund me or the card. Why? I had all the needed documentation. Now, I had to take a merchandise credit. There was nothing at Target I wanted to buy. I wanted to save the money to purchase a different larger item available at KOHL'S. Their return policy is ridiculous! I requested the manager to help with the situation. He was abrupt and rude. Apparently they have no customer service concerns. The company thinks people will just keep coming to their store no matter how they treat people. I will never go to their stores again.

Then just out of curiosity, I went to the stationery aisle and saw the current price of both, $15.95 for the markers and $4 something for the pad. I decided that rather than receiving so little for it, I'd keep it to re gift. Fifteen minutes later, I returned to customer service and explained that I'd rather just keep the markers and pad and would relinquish the merch credit card. I was told that I now had to pay the current price to retrieve my returned merchandise.

The first woman I spoke to of course wasn't able to think out of the box and said that once it is put into the computer. There is no way that it could be retrieved. I asked to see her supervisor. After waiting 10 minutes for the next in charge, she wasn't able to see the stupidity in all this and made me wait an additional 15 minutes for another supervisor. At this point, I've now waited 25 minutes for someone to be able to "solve this tremendously ridiculous problem."

Originally, I felt ripped off after I was only given 75% of the item's value, but accepted it because I had no receipt. However, I became even more furious to be charged the additional 25% to re-buy it. I tried reasoning, explaining that I'm not trying to cheat anybody and in actuality I just wanted what I originally came with (in exchange for the merch. card). I was humiliated and made to feel as if I was dishonest in my actions. Eventually ,(after I was furious and crying) this young manager condescendingly said if I could "calm down" he could resolve this situation. He simply went into the computer and redid the exchange. Now why couldn't they have just used smart business policy rather than creating a huge scene?

I purchased an Xbox 360 Elite (on behalf of Santa) for my son for Christmas. When we opened it Christmas morning, we realized the power cord didn't fit into the console. At first we thought the wrong cord was packed. But, after looking at a neighbor's new Xbox Elite, we realized the wrong console was in the box. We returned the box the day after Christmas, with the receipt showing we paid $299 for the elite system (plus the $29 3-yr service plan). The store clerk said he couldn't make the swap because the serial number of the console in the box didn't match the serial number on the receipt. Duh -- that's why we had to return it.

The store manager was polite but had no authority to help; she connected me to customer service in India who gave me a case number. On Monday, I talked to Target corporate HQ "customer service." They talked about the need to get more information from their "store partners" and that they have documented my "concerns" but they can't do more without "further investigation." A very rude senior customer service rep told me I either have to accept this is their policy, or they can't help me. So...Target took my money in November. It appears I have purchased a $350 (incl tax and service warranty) box of useless cords. I used to spend hundreds, if not thousands of dollars a year at Target but will now never shop there again. The "customer service" policy is ridiculous -- and the attitude of the most senior person I spoke to was even worse.

I bought a Wii for my kids at Target because of a $20 gift card promotion (I could have bought it anywhere-everyone had them for $199). The kids loved it till it stopped working yesterday. I called the electronics dept at the 9-mile store and they said I could exchange it with receipt, no problem. When I took it in tonight, Angela, the LOD (?) (she said she was the manager) said I could not exchange it without repaying the $20 giftcard. I didn't want a refund, just a straight exchange. I didn't have the twenty tonight and I don't see why I should give the $20 back when I just want to make a straight exchange.

I received two sets of pots and pans as gifts last Christmas. The one I decided to return cost $299.99 and came from Target. Since I didn't have a receipt, I knew I would probably get store credit, but I didn't mind since I knew I'd eventually spend $300 in Target with no problem. I took the set, brand new and never opened, to customer service, and the girl at the counter said they would happily give me store credit, but I have to spend it TODAY. In other words, she would do an exchange instead of giving me a credit to use later, so I had to go shopping right that second and spend $300. At first I was perturbed, but then I figured I could stock up on things I needed anyway. Fine.

So I left the pots and pans at customer service and spent half an hour trying to spend $300. I came back with a cart full of diapers, baby formula, groceries, a few DVDs, toiletries, clothes for my son, et cetera. When I got to the counter the girl said, "Oh, sorry, you have to spend that money in the same department where the item you're exchanging came from." I said she must be kidding. She said no. I tried to argue but another customer service rep confirmed the ruling, even when I said they should make an exception just for wasting my time. So I left the cart there (no way I was putting all that stuff back) and went back to the housewares section to start shopping again.

I came back after another 30-45 mintues with a bunch of stuff I didn't really need... picture frames, a new set of sheets, some plastic storage bins, a new coffeemaker, a new stick blender - you know, stuff from the SAME department as the pots and pans. The girl said, "Oh, oops, I should have told you it has to come from the same (something)" with (something) being a some term that I don't remember. I said, "What does that mean?" and she said something else I didn't understand. I said, "I'm sorry, I don't know what that means." She said, "Go back to where the pots and pans are and ask somebody, and they can show you what I'm talking about."

So I went back to the housewares department and after a few minutes was able to flag down an associate. I repeated what the customer service rep had said, and asked what the heck that meant. He said, "Oh, she means these two aisles right here." I looked and realized that "these two aisles" were the aisle with the pots and pans, and the aisle with the bakeware. I said, "You mean to tell me I have to exchange those pots and pans for MORE pots and pans??" He shrugged and said, "I guess so."

Now working on my second hour of this nonsense, I walked down the aisles looking for something - anything - that I could possibly use that would add up to $299.99. There was nothing, so I stormed back up to customer service prepared to make a really big scene.

This time the girl I had talked to before wasn't there. Her replacement asked me how she could help, and I explained to her angrily what I'd just been through. Before I could even finish my story, she quickly said it would be no problem to exchange the pots and pans for anything in the store, so I checked out with the stuff from my first cart, which was still sitting next to the second one.

Unfortunately, it turns out the first person was right about the return policy, and the second person either didn't know any better or was doing me a favor. For that reason alone I refuse to do gift-shopping at Target, because if someone wants to return an item, I don't want them to get hassled like I did.

Manager was on a major power trip. had a problem with a return and she said, she couldnt help me at all, she was in a bad mood, total power trip.

I asked to speak to another manager, she said, I cant and to leave the store .

Stephanie should not be a manager. PERIOD.

Bought a new Wii Gaming Console for my 9 and 12 year old for Christmas from Target. When they opened it on Christmas day, it was dirty and I checked the serial number on the unit to find that it didnt match the receipt serial number or the box. When my son put his brand new game into the unit, it scratched it unusable. I tried to exchange it with Target and they refused to exchange it. Paid $199 for a Christmas gift that is unusable.

I went and picked it up, but when I got back to the front, her supervisor said that they could not do that. They were trying to charge me the difference ($16) for the DVD set. I said that wasn't fair; I shouldn't be penalized for having gotten a good bargain in the first place. They said they are unable to do an even exchange (which makes no sense; it's even, isn't it?) I was not trying to cheat anyone or get extra cash back, I just wanted a different season of the same thing. I ended up taking the cash, but I am still so frustrated. I understand that there have to be rules in place so that they do not get cheated, but this is just ridiculous. I have been a loyal Target customer for years, but this may change things.

Target does not stand by their merchandise! My daughter received an IPOD for Christmas that was defective. The IPOD was bought at the Target store on Columbia Ave in Franklin TN. They refused to exchange the IPOD for a working one. The worst part was how they treated my wife in the store. The assistant manager did not realize that my daughter was standing several feet away and was behind my wife making gestures and faces to the clerk trying to help. Never shop at TARGET!!!!!!!

I did some great Christmas shopping the day after Thanksgiving. I bought over 180.00 and one of the items was a video camcorder that was on special....as a gift for my daughter. We found it did not function when she opened it Christmas Morning....I just returned it for an exchange....not return, and exchange...still spent the same amount....anyways, I get charged another $2.77 because I had received a promotional $10 gift card because of the amount of purchase..I said, wait, I am not asking for a return....just to get an exchange for one that works.....nope have to be taxed since I got that card....what, so what is the incentive for Target to sell things that work during specials and promotions? I think that is a scam and am telling all don't shop during these times, and forget it on quality!!! No incentive!

Bought digital camera it was weak all the pictures I took of my kids Christmas singing all ruined. Got red and white eyed pictures. Photos started to fade when enlarging, on camera and down load to computer I was not pleased with camera went to get money back they said no. I will not shop there ever.

I purchased Targets black couch futon for my daughter to attend college in TX. On about the 60 days my daughter started talking about how the couch/bed was getting more and more uncomfortable. I told her to see if she could find someone with a truck to help her take it back. She said she would try and that she would start sleeping another way to see if that would help. She still could not find anyone and was not sleeping on it every night so it did not always come up in conversation.

Finally, on the 91 day(receipt good for 90 days) I called the Lewisville Store and spoke with the Manger and she said there was nothing she could do, if my daughter returned it because it was 91 days since purchase. She gave me the manufacturer company (who happened to be Target also) and they said they had no replace parts for this couch/bed but that they were really sorry. I have paid $175.00 for a couch/bed that cannot be used. I have the receipt and original box still. I told the manager if she could not give me my money back what about an in store credit. The couch/bed is useless to me.

I cannot believe that Target will not honor their merchandise on the 91 day. They are so wrong for this. I will tell anyone and everyone I know never to purchase any item from Target they do not want to last over 90 days. I have had several work acquaintances say they were going to buy furniture from Target and I have told them about my experience and they said they definately will not buy from Target.

This has cost them more than $175.00. One of the main rods that hold the couch together is not protruding up in the couch. This is a defect. The couch/bed is cheaply made. Shame on Target. You should believe in your higher dollar items than 90 days.

On December 2-2009 at 4:30, I went to Target-Siegen Lane store to return patio furniture. I went to the Guest Service department; provided the return clerk my original sales receipt. The sales clerk reveiwed my sales receipt then stated that the furniture needed to be brought in the store so she could scan the returned items. The return clerk called for a target employee to go outside to bring the furniture in the store. The patio furniture was brought in the store.

When the return clerk opened the register to return the $1,269 cash return, she indicated that she did not have enough cash in her drawer to do the return and would have to call for a manager to bring more money. A female blond manager and a manager named Mike brought some cash and took over the return. The female manager counted out $500 in $20's then stated that she too did not have enough cash either to complete the return. The female manager called for more money to be brought to the Guest Service Center.

Another Manager named Lou soon approached me and the female manager. Lou rudely stated that I would have to make the return to the Millerville store where I had originally purchased the patio furniture. I replied to him that it was not inicated on the back of the sales receipt nor was it on the return policy rules listed on the Guest Service Center wall stating I had to make my return to the Millerville Store. The manager then indicated that he would complete the return and instructed the other managers to give me the remaining amount of cash from the sales receipt.

At that time I waited to receive the rest of the cash. Thats when I noticed that a security officer came to the Guest Center and faced me directly. There were many persons waiting in line for their returns as well as the return clerks. The security officer starred at me with intimidating glares. The female manager then asked a male return clerk if he had the cash. The male return clerk replied "no" I did not have the cash. That's when the female manger said she gave me the cash. I replied that she had given me $500 in 20's only, but had not provided me with the remaining $769.00 because she did not have enough cash.

I showed the mangers the cash the female manager had given me. The security officer began to say I had stolen the remaining cash and put it in my wallet. I indicated that I had put the $500 in $20's in my wallet. A manager and the security guard indicated that they wanted to search my wallet to see if I had the money in front of all the customers and return sales clerks and especially my seven year old daughter. I declined because I did not have the money and I felt it was a violation of my civil rights.

The target security officer and managers continued to insist on checking my wallet but they did not ask anyone else to check their pockets or wallets. There were several persons who could have taken the money. But they only accused me. I refused to allow them to search my wallet. That's when a team of the managers tried to block my departure when I stated that I would bring a lawyer back to the store to get my remaining cash refund of $769. I stated that if one Target manager touched me or my wallet it would be a huge mistake since I had done nothing wrong.

At that time the Target managers indicated that I was on camera putting cash in my wallet. I told them I in fact put the $500 cash in my wallet but the female manage did not have enough cash on hand and still owed me a remaining $769.00. I was forced to leave the store without my complete cash refund. Target kept my patio furniture and did not provide me with the remaining $769 I was owed. I still have my original sales receipt.

I stated this did not make any sense as I physically handed them $69 in cash just days ago and that my return item is less then the cash amount I submitted. The manager called corporate who refused to override the decision. They stated my first method of payment was American Express which is false. I first paid with cash and put the balance on my credit card. I left feeling very frustrated and will probably not shop there again

In my case, I purchased a $349 TV. I attempted to make an exchange, the very same day but without a receipt. The item scanned for $299 even though they were currently selling it for $349. If I had given them this $349 TV they would have returned it to their shelves and sold it for $349, while giving me a $299 credit. They would be making an extra profit of $50. I have never heard of such an exchange policy; it seems highly questionable & unscrupulous

I purchased a hooded sweatshirt which after I took it home found it was the wrong size. I kept the receipt so I could exchange it. A week later I went in with the receipt and they refused to refund me the amount I paid for it because the machine was not reading my debit card.

This is not the first time this has happened either. Target can also look up your purchase information if you don't have your receipt as long as you provide the card that you bought it with. I purchased a sweater one day and the next day I tried to return it buy I didn't have a receipt. I gave them my card that I used for the purchase but they supposedly couldn't find it.

I really don't think this is fair at all! I was treated unfairly and unreasonablly. Although the financial loss in total was only about $40, I felt like I was taken advantage of and also think that Target is trying to avoid refunds

I purchased a 40" Apex LCD TV on Sunday 11/22/2009 for $599.99. Today, 11/25/2009 I received my sales ad for Black Friday and saw the same exact TV goes on sale for $449.99. I was so excited because I knew Target had a policy where if an item goes on sale within a certain number of days, they'll refund me the difference.

I called my local Target store in Burleson and spoke with Customer Service to verify, she then told me they don't refund the difference for items that go on sale for 2 days. I then asked if I could return the item and turn around and purchase it, she told me "NO, You will have to wait in line like the others and get another one off the shelf." This is WRONG for a company who's mission is to EXPECT MORE. PAY LESS!

This is the 2nd issue in 2 weeks I have had with Target. I'm losing my faith, trust and like of Target. If you want to get the economy back on it's feet and keep consumer's spending, companies like Target need to keep their customer's happy in any way to keep them coming back to make purchases! If 1 person has a bad experience, 10 people will hear about it.

i paid for a pair boots at 29.99 dollars. i returned the boots for a larger size, but i did not have my recipe. customer service exchange the boots for a larger size. they charge me 23.99. i call target, i when home and found my recipe for 29.99. i called the home office, i was told by kenvin to go back to the store and give them this number #435657199. if i had any problems i was to call when back to the store.

i when back to the store and spoke to the manger, she called the home office and they told her to refuse to refund me $6.00 dollars and that kenvin did not know the policy on return items. the manger put me on the phone to explain the store policy with the home office and spoke with a superviser and told me the same, no refund. he said have a good and hung the phone up, i thought that it was not nice of him to hung the phone up on me without making it clear on the store policy.

i have both recipes one for $29.99 and $23.99 the new sale price. i will except a store gift card for $6.00. i always shop at target for years. i am very upset how i was treated my the superviser.

UmOK?

Why do I have to pay to evenly exchange a defective item?

Because Target doesnt actually do even exchanges unless you have the receipt. They return your item at the lowest price they have EVER sold it at. Meaning- if this item has ever been on sale the entire time they have stocked itthat is the amount you get back, which they then put on a gift card and apply toward the new item off the shelf which is being sold at full price.

Needless to say we did not pay the extra- we made her put the money back on a gift card and walked out of the store with no swing.

Now I know why my step mom told me to go first and buy a new one and then return the old one in the new box with the new receipt. Its the only way you can keep Target from stealing your money.

I will no longer shop at this store.

Dec.2007 I purchased 2 portable DVD players and 2 extended service plans (3 yr plans). Both quit working, called to use the service plans on them, first male I got at the number listed was AWESOME, very helpful, sent me giftcard for 1st DVD player that had water spilled on it. He recommended I get new charger for 2nd DVD player that had no water damage and see if it worked. If it didn't, he said to call back and he'd take care of the 2nd ext serv plan. I called back, after it not working, and got a female service person who was RUDE, didn't listen to me at all, refused to believe anything I told her. She kept saying "we don't cover liquid damages"---and I tried explaining they already sent me a gift card for the one that had water on it. This one (2nd one) did not have any liquid damages. Then, she tried to tell me my Ext serv had expired. I told her I had the receipt to prove otherwise and even offered to fax it to her, she refused to listen or help me. So, I requested her supervisor, got Corrine the supervisor who was just as idiotic as the first gal. Corrine refused to listen or assist me in any way. I then requested Corrine's supervisor, she said they had 48 hrs to respond. So, 48 hrs later, that supervisor (Amy) calls, she too did NOT listen to me, she said "this DVD player has liquid damage"....I said, "no, it does not and if you say that one more time..." Her call to me was on Wednesday, and she said by that Saturday she would have a resolution for me. She never called. NEVER called back.

I returned a pair of skullcandy earphones that are used for i-pods because one of the earphones did not work. I did not have my receipt. I was told I could only do a no receipt return 2 times in one year. I agreed and said I only wanted to exchange for the same thing. We got the exact same earphones for the exchange and the clerk scanned them and said I owed $4.35. I was under the impression it would be an even exchange afterall it was the exact same product. He told me they go back and take the lowest price they have sold for and give you THAT refund and then scan what they are selling for now and then you pay the difference. That sounds like a scam to me. I have already purchased them once and they are now broken and I am exchanging evenly item for item. I don't believe I should be paying for them again. Is there any kind of law out there to protect us against this?

Today I purchased what I thought was a (QUEEN) Xhilaration bed set for 99.99 + tax which ended up being around 116.00. I got home and attempted to put the bedding on and it ended up being TWIN sized instead. I called Target and 3 times and could not get anyone. Finally I called and pressed the option to get to electronics and was told that they could not transfer me to customer service and that I would have to hang up and call back. I explained that no one has answered the phone in the customer service department and he finally suggested that he would notify them. I hung up and called and finally spoke with someone in customer service which I explained that I had just purchased a queen bedding set an hour ago and that it was a twin size in the package.

She then transferred me to the Manager Brent. It told me that he could not do anything about it and that I would be out of 116+ dollars. I explained that I had no need for the twin size and that I just wanted what I thought I was purchasing. I told me that I would have to come back to the store with my receipt and that he would have to look at the video. I agreed and went back to the store. I made the original purchase at 6:09 pm and went back there at 7:30 pm. He looked at my receipt and went to check the video. When he came back he told me that he could not give me the correct size because the bag did not look the way it did when I bought it. I explained that I would not look the way it did when I bought it because I had took everything out to put on my bed, but when I looked at it, it was a twin size.

I felt that he was trying to imply that I had switched the merchandise. I explained that it would make no sense for me to pay the price of a Queen size bed set if I only needed a twin size. He said that he could not do anything about it and that I would have to call 1-800. I called while I was in the store and they gave me a case number and told me to call back tomorrow between 7 am and 8 pm.

I need to know their privacy information regarding storing information regarding my i.d. They have a $70 limit on returns without a receipt. when I called and spoke to corporate they told me no such thing and that taking the i.d. is to make sure it is valid. In store they first said I had to exchange for like items (I didn't have time) I called corporate and complained. Corporate recorded my complaint and said to go back to that store and they will do the return. I go back to the store and they say I can not return the items still. I have not used my i.d. at Target or made any returns.

I purchased an ld flat panel monitor for my laptop. The monitor caused my computer to crash so I returned everything including the box and receipt and contents within 6 days. The store would not refund my money. They tried to force me to take a gift card. I don't ordinarily shop at Target so a gift card is useless. I am a senior citizen on a limited income and need my money to live on. Also, I am on crutches from a knee injury.

I tried returning the monitor twice today. The first time the store forced me to take the monitor back home without a refund so I returned several hours later to again request the refund. The manager, Sean, said he would not give me a refund. I said I needed cash. He refused to give it to me.

I left the monitor and receipt on the counter of Customer Service, photographed the merchandise as proof I returned it and started to leave the store. The Manager grabbed at my camera and grabbed at me as I was departing. Since I am on crutches, I walk very slowly. I was frightened by this. He yelled at me as I reached the parking lot. I would never ever shop at Target again. Also, I am the victim of an in-store assault by a Target employee.

I purchased 3 books from Target. I decided I did not want to keep the books and took them back to the store with the receipt. Unfortunately, the receipt's fading ink made it difficult for the clerk to scan the receipt as a couple of the transaction numbers and a couple of bars were missing; however the address of the store, date of purchase, expiration date of the receipt, items and item numbers, total and payment method were all clearly seen on the receipt.

Since the clerk could not scan it in, I was not given a refund.

Now, as a customer, I feel I have met all the requirements of Targets Return policy: Items in new condition and original receipt that shows the purchase was made within 90 days. I specifically stated this to the clerk, store manager, and at least 4 people on the phone at customer relations (including a supervisor). They all said the same thing,"Unfortunately, if she can not scan the receipt, we can not give you a refund. Even if all the information can be read."

If having a "scannable" receipt is part of the return process, Target may want to 1) put that clearly in their Return Policy and 2) Use a more durable ink for their receipts. It's not the first time I've had a faded receipt, but it will be the last time because I will NEVER shop at Target again.

By the way, this receipt did not get wet or damaged in any way. It remained in my wallet until I attempted the return. Target receipts are the only ones that fade in my wallet. I have Walmart receipts that are over a year old and still look new.

I wanted to return a $12.00 pair of shorts that I bought from the Seal Beach Target store on September 13, 2009. I usually purchase on my credit card but this time paid cash. I did not have the receipt with me and wanted to return them. The associate scanned my drivers license and lifted all of my personal information. This policy is not posted anywhere in the store or on the receipt. As a victim of identity theft had I known that Target did this I would have opted to eat the $12.00 rather than to have another potential problem. I have made several calls to the customer service department at Target to no avail.

Purchased a Mountain Bike middle of July,only had it less than 8wks,back wheel started wobbling,returned to store, wanted repair or another bike,1st person,was going to give another bike, then another person got involved very rude stated they couldn't do that, said they would repair it, I was ok with that, said it would be a couple of hours, left and returned, not ready said it would be a couple of days. I returned in two days not ready, said they'd have to order a part, no phones calls or update of the bike, never issued a claim ticket, they took all paper work on the bike, finally gave back sales receipt. Went back into store 9/28/09 to check status of bike, found out they weren't going to repair it, stated it was a manufacture problem and we would have to deal with it. With the exception of the initial person we came in contact with everyone else was extremely rude. I've delt with alot of sales associates in my life and have never been treated that way. I thought Target backed everything they sold in their store apparently not. I know everything has a lemon so to speak an apparently that was the case for me but I don't feel that's my problem the store should correct it.

i purchased an item that wasn't marked used but it was. i took it back, with the receipt. the store policy states return of money with receipt. they refused to refund my money. they were beyond rude, i'd say hateful. it's theft. i'm stuck with this crappy item that doesn't work and they have my money.

The first time my daughter wore the dress to school it split right up the side on the seem! It was obviously defective and left her more then just a little embarrassed! I had the tags, but not the reciept to the dress, since it was an item my mother had purchased. I knew she no longer had the reciept either, since the dress had been tried on in the store and had fit. When I went to go bring the dress back, they would only refund me the lowest sales price which was about $4.00 off what my mom had originally paid. Hello.....it was defective!! Needless to say I was not impressed. The very next daughter my same daughter wore a pair of the leggings to church. Upon getting up from the church pew there was a very large tear in the pants exposing her entire backside. Once again she was mortified! When I returned the pants to Target, I did have the recepit so I did get a full refund, however they were extremly rude and accussed me of tearing the pants on purpse. I will not purchase clothing for my kids there anymore. Their quality is below substandard

My parents bought me a Kitchenaid Mixer for my birthday in June. I didn't need to use it until this week, I opened it and it does not work. Because it was one week past the ninety days, Target will do nothing. Upon contacting Kitchenaid we found that the actual model number on the mixer does not correlate with the model number on the box. It matches a model that was discontinued in 2003. And still Target will not do anything; the customer service representative actually accused my mother of having done it. Please be aware that I will no longer shop at Target for myself, my four children, and anytime I need gifts for friends and family. I intend to share this story with everyone I know and online. I am extremely upset that Target would accept a return and place it back on the shelves without having verified that it worked, that it was the product and then refuse an exchange over a SEVEN day difference!

I received a bathroom set 2 rugs 2 bath towels 2 hand towels, that did not match my bathroom everything still had ALL the tags, everything was still on the shelf and in stock. All I wanted was to return them for an even exchange such a small request (without a receipt), and was told I could with my drivers license, up to $70 in an exchange without a receipt, the total was 78.61. They gave me an exchange for all but ONE towel, and I would have to come back another day to return it.

So I went back several days later figuring it was at total for a day Again I was told your over your return limit but I could have a friend return the towel with a different drivers license ID and they could exchange it. Not only am I inconvienced, I now have to inconvience my friends! I left the store with my towel aggravated at the most ridicules set of rules I have ever encountered.!! And also when I have shopped I find I must scrutinize the registar for sale items most of the time it comes up regular price! I always though Target was a great store to shop but I will rethink shopping there from now on.

I tried to return a $99 desk hutch. I am PCS'ing overseas (military) and it did not fit. My receipt got packed with my household effects, so JUST LIKE THE SIGN SAYS, I brought in the item and the credit card that I used to purchase it. They said their system did not show that card (I only OWN two cards and they checked both). They refused to grant me a store credit. They said that it had been reduced to $79 and I said that was fine.

But they subsequently refused to issue a credit for that amount as well...instead they directed me to the "customer relations" phone center, which I would guess from the accent, was located in India somewhere. I spent over an hour on the phone in conversations with different "managers" all of who claimed that no one in Target could help. Well, I would say that they WON'T help, and they certainly did NOT. SO I went to Walmart and bought my $500 LCD TV there instead.

Ask to speak to head store manager. Magen came. told her I was told by her employee of Target to go get receipt and it would be exchanged. Told her employee told me they dont sell the product anymore, but still would be no problem. I ask Magen to overied there policy since I was told to got get my reciept by an Target employee. Magen said she could not. Magen said she was sorry for being told the wrong thing, but there is nothing she can do.

I returned, within two days and with a reciept, a toy G.I. Joe Headset for my son. It was labeled ages 5 and up and no 5 year old would be able to figure this toy out. We put it all back in the box but because it had a disk (which we didn't even know about because we could not figure out the actual headset, and I am 43 years old!) they would not refund my money. I wanted to talk to the manager but the customer service girl said she was busy and for me to call.

I did so right at the store. They were no help which I went back in to talk to the manager again. she was there this time and said she could only give me an exact exchange. I said there is nothing wrong with it and she said do you want another or not? The tone she used scared my son and made me feel very uninvited in this store. I figured my only option was to give it to an older kid in the neighborhood so I opted to get one that wasn't opened. The manager yelled across the way as I was walking to get another one that she was going to open the one I bring back! Which made me feel and look like a low life.

When I got back, the same customer service girl gave me all my money back and took my credit card and gave me the headset. (she gave my credit card back too, no reciept) I told her that she gave me everything and then she called another girl over and asked what she should do. I started to tell this girl I only wanted to return it and she said, the manager already told her. I asked to see the manager and she said she was too busy...again.

Anyway, I'm not sure if I am getting this on paper right, but the manager made me feel very uninvited in this store, she scared my son. He left saying he hates Target. I will not visit this store in the near future. There are others in the area. I have a post void quest copy reciept which I'm not sure what this is for and they took back a reciept for credit to my credit card. They were very unclear in what they were doing. I am very frustrated with this store and we are stuck with a $42.00 headset that is NOT for a 5 year old. I understand the policy on electronics, but this was supposed to be a TOY for a 5 year old and the manager at this store, had no manners in front of me or my son. No manager should be too busy for a customer and a manager should treat a customer with courtesty and respect or at least give them the time of day!

We purchased an outdoor patio set (marlton) by Smith & Hawkin at the Woodstock Ga store. After opening the box several pieces were split. We exchanged the pieces.After about 4 months of the furniture sitting on my screened porch the wood has splintered and split again.When I called the store and spoke to a mgr she said she had to call me back because she did not know how to handle the problem.Of course no call back, I called again and got another so called mgr.Who then told me because it was over 90 days there was probably nothing they could do that I needed to call customer service in Minneapolis or smith & hawkin.

Customer Service told me to mail pictures and they would take a look at them. If they decided to do anything they would possibly give me a gift card. I can't even replace the furniture because it is a seasonal item and they no longer have outdoor furniture. I asked if they could credit my Target card which is how I paid for it,at least I could get something somewhere else. I was told no!Why would I want an over $800.00 gift card I need patio furniture! If this was purchased at Home Depot or Lowes there would never be this problem . They have the worst return policy of all retail stores and their customer service is pathetic. Be very cautious of any big purchases, they do not stand behind the products they sell and if it seasonal you are just out of luck even if the merchandise is defective!

Less than a month ago, I purchased a Circo Hop Schotch Rug, $79.99, cash, from the Target store in Bridgeton, MO on St. Charles Rock Road. Prior to going to the store, I spoke with Matt (Manager) and explained that the rug was raveling around the edges and that I would like a merchandise credit. I told him that the person in household said that the item was out-of-stock. I also told him that I had misplaced the receipt and did not think about it, because I intended to keep the rug. He told me to come in and start the return process with my drivers license.

Once I arrived at the store, I was told by Denise, another manager on duty (Matt was not available), that they could not locate the necessary numbers to process the return since they no longer had it in stock. I stated that I knew better and that there must be a way to look it up. I then looked up the item on the internet and found that it was still an available item online and got the numbers.

The returns person double-checked the item in stock but stated that they still could not return the item, because it was over $75.00. I call Denise and let her know about the situation: the she could have looked up the item and that now I am being told the rug is $5.00 too expensive to return. She held her ground and would not return the item.

I then contacted customer service and at least got courtesy but still no help. They were going to refund the item but could not locate the manufacturer information. The customer has nothing to do with the manufacturer information and should not be punished it Target does not have it.

I feel as though I have been given the "run around" and that my intellect and integrity have been insulted. I am asking only for merchandise credit--I realize without a receipt that I cannot get my money back unless the manufacturer will refund it. I felt as if they came up with any excuse that they could think of to intimidate me. I do not want a lawsuit - just a merchandise credit.

The consequence is that I was basically accused of stealing in front of my young son and they took my 130.00 for which I got exactly 0 merchandise.

I thought I would add to the complaints about targets return policy with a few of my bad experiences with target.

Recently me an my girlfriend bought a set of pots and pans. We had them for a little over a month b4 we even used them because we were moving to a new place. About a week after using the set, we found that the large sauce pan was defective and cracked on both sides at the handles. My girlfriend called target to make sure we could bring it back and she had the hardest time with them. She talked to more then 3 people before some one said she could exchange it and spent over an hour on the phone. We had the receipt and it was purchased with a target card, but they said we needed the box and all original packaging. That's bull! Their return policy says that about internet purchases not in store purchases. What rubbish.

2 years ago Christmas my girlfriend bought me a digital camera that 2 days later dropped in price $50. She went to get the difference as per their 30 policy on price changes. She had the receipt, it was 2 days after she bought it, and again she had used her target card. She was in the store for 2 hours arguing with the store team members. They did not want to give her the difference even though its their policy. Finally when she was just going to return the item, they offered to give her the difference back.

A year or 2 before that I had purchased a radar detector. I barely had it a month before it started to work intermittently. There was something wrong with the plug, then the bracket the hooked to the window to hold it, just stopped locking to the radar detector on its own. It was in the window and I had barley touched it accept to turn it on and of. One day while accelerating the detector ended up in my lap. When I went to return it I did not have the receipt, I could not find it. I had purchased it with a debit card, but because I was recently issued a new card after I had purchased the radar detector because it was expired they could not find my purchase in their system, and refused to take it back. I got stuck with a piece of junk that I couldn't even use.

Furthermore, the manager was hugely dismissive and rude to me, cutting me off as I protested that it wasn't fair for me to have to pay for mistakes made by Target employees. The rudeness and lack of caring was so much more hurtful than losing the money - but I also felt robbed of $20. I have spent thousands of dollars at Target and have always encouraged my friends to shop there. No more. They've lost me. I donated the brand new bras to a charity. Meanwhile, I'll get new ones elsewhere.

I tried to exchange one of the red Target brand "reusable" bags, which tore completely on the bottom after the SECOND use. I was treated like a criminal for even thinking about exchanging a 99cent item without a receipt. Since they did not have a UPC # for the item to tie it to my credit card purchase, they decided the easiest thing was to remind me that the bag was reusable but meant to fail. I can understand that simplistic attitude from the very ignorant and lazy young lady at the customer service counter, but hearing that from an adult manager was unnerving. I will be stopping my shopping at this overpriced store that pretends to be what is not, at least in WalMart they don't pretend they are an upscale store. It is a shame that your corporate site does not even have a place to file complaints.

Our daughter recieved a gift that our neighbor had purchased a while back on sale for 109.00 7/9/09 apparently was the reciept expiration date. The guitar was given to our little giovanna on her B-Day 7/2/09. I, her mom, play guitar and noticed after i would tune it and then play it , the guitar did not hold a tune. Every time you play you have to tune it again. It took me a few days to notice that. I took the guitar back on 7/13/09 and to no avail they would NOT take it back and laughed at me and mocked me! I even said I would just take a store credit to buy my daughter a different gift. I will NEVER shop in Target again! Their customer service is RUDE! Can you help in any way?

I went to return some makeup I didn't care for. I was told that their return policy is it has to be 'new, unopened' merchandise. I asked how are you supposed to know you don't like a product if you don't 'open' it? They just kept saying "sorry, that is our policy'. They lost a customer for $7.99. $7.99!!! This is not my first experience with their exchange policy, but it will be my last. So I told them that I am to assume that if you buy at Target, you 'own it'. They just stared at me. I then called the customer service line. You could tell the girl was reading from a sheet their 'policy'. When I would question the policy, she would start reading from the sheet again. This happened 4 times! GREAT CUSTOMER SERVICE TARGET!!(They must get this alot! Ya think?). Now my question is this.....WHY do they have a customer service department? I will take my business elsewhere. Bye bye Target! HELLO Walmart!

I went to the store and they refused to do the exchange without the receipt. Moreover when they tried to scan the item, it was not found in the system. I went back home disappointed and checked online target.com. That same item was available online. So I called up target.com number and they also said that they cannot do the returns without the receipt.

I bought a $60 computer game that my brother wanted for his birthday. I found out when he tried to play the game on his computer his computer wasnt able to run the game. I tried to return the game but i was told that i cant. Now i have a game that i certainly dont want and have no use for. Im pretty ****** that thats how target treats there customers.

I purchased a bicycle from Target 2 weeks ago and have ridden it twice. Both times the chain came off and bent the derailleur. I can't shift gears or ride the bike. Target won't let me return it becasue it has been ridden. The bike has a poorly designed derailleur. I want to return the bike and get my $$ back. Then I'll go to a quality bike shop and purchase a "good" bike. Don't buy bikes at Target - they have a non-existent return policy.

I bought a tv for mothersday and i lost the reciept, target would not give me a refund or exchane and the Tv has target on it so they know it came from target. I payed over 200 dallars and it was never used still inb the package. They aid they will not take back anything without the reciept if you payed cash. Now I'm stuck with a Tv my girlfriend did not want for mothersday. I still have to get her a present. I was a long time custermer of target and now I'm not.

I went to return a swim suit recently purchased and they said I couldn't without the receipt because it was sold out stock and they no longer carried that suit. Well to my right in the store was hundreds of suits and it's the first week in June in the Buffalo area. Having been cold, I guess they still have loads of suits on the racks and the season has not really begun. This seems silly to me , but I'm sure the suit could be sold with the other 100 styles. It had it's tags and was in perfect condition. I guess I will not be shopping at Target anymore.

not use it. The gift recepit tells you it is good for 90 days toward a gift card and nothing else. I wasted my time and gas to go across town. I had to buy another dora swim suit so my 3 year old could go swimming. Now I have 2 suits and one dosen't fit.

What good is a gift receipt you can not use the day it is issued. The manager would have done it with the credit card number or originial receipt number, but not my gift recepit. I don't get it.

My wife purchased two t-shirts today, when she got home she realized they didn't fit as well as she thought and went back to exchange them. In the process the receipt flew out of the bag and out of the car. When she tried to exchange the shirts at the store, the clerk would only give her the "sale" price of the shirts towards the "purchase" of the same shirts but larger size! Apparently a few weeks earlier those shirts cost 8$, now they are 10$.

She ended up having to pay 2$ for each shirt (2 shirts) to just exchange them! So her shirts, that were once on sale for 8$, originally she paid 10$, ended up costing her 12$ each. Target just stole 4$ from us. Had I been there I would have spoken to a manager.

We are now committed to taking our business elsewhere, which is unfortunate for Target, as we have spent thousands and thousands of dollars at their store in the past year, preparing for the birth of our first child. Fortunately for us, a competitor is located only blocks from our house, and they happily offer store credit. Good, honest customers should not be penalized for the actions of a few.

I am a frequent Target customer, spending upwards of $500 there a month. I went to the store today - not only to do quite a bit of shopping, but also to return a few items, including a (new) book. I was told that the book could not be returned as that is there policy. I am not talking about a dated newspaper or magazine, but a BOOK. I was told this was a policy that had been in effect for quite some time - but it is not noted ANYWHERE in the store - either in the customer service center or in the book department. I questioned this as I buy many books at Target - many as gifts and am given GIFT RECEIPTS for these books. Why would I be given a gift receipt for an item that is not-returnable - and why am I never told that these items cannot be returned?

When I pressed further and asked for a manger - Lacy was summoned. She was rude and had no answer when I questioned this policy. She said that sometimes a book will be taken back if it's THE DAY AFTER the book was bought. Still an odd response. Too bad for me the book was bought two weeks ago. I left the store with my NEW book - and called customer service. The person on the line (Betty) questioned this policy coming from a Target store, and I waited on the line while she called the store and spoke to LACY.

The response from Lacy was that she didn't think the book looked new so wasn't going to return it. This was a pristine book - all stickers attached, cover clean without any marks or creases. It was a special edition and had "rough" end pages...an effect made on purpose. This was a brand new book. The woman at customer service said they alwasy believe what their employees say and therefore implied I was lying. At this point she could also not tell me anything about the "no return book policy" and if in fact it is a company policy and when it was enacted. At this point it was no longer about the $10 book but the way I was treated as a customer.

I went back into the store and picked 10 books of the shelf of the book department. I took the first 10 I saw - all books at the top of their piles - all had bent covers that were warped with corners and pages bent. I took them to the customer service dest and asked to speak to Lacy, who refused to come and talk to me (nice manager there- great example to her employees). Another associate came to the desk - she was new and I had never seen her before.

I showed her the books and asked her if they looked brand new - she said no. Then I showed her my book - which I will admit had 3 other new books on top of it at my house for 2 weeks (yes, I kept those books - instead of this one) so the cover was nice and flat on mine. I then said that if I were to buy one of those books - walk out the door and directly back in to the store -would I be able to return the book or would it be "policy" to not return a "used" book? She said nothing and retured my book.

I called customer service back and was treated extremely poorly once they opened my "file" and saw I had called to complain about Lacy and their store policy once today already. Needless to say I did not buy anything at that store today and will now drive to Macon to find another Target or better yet, spend my money elsewhere in town. I have never been treated so poorly where I am a regular customer, and at a store where so many employees know me so well because I shop there so frequently. With employees like Lacy,this store will lose more and more customers. This has been a very sad and disappointing day for me.

Two weeks ago around 4/15/09. items of over $150 for our expectant child. One was a Fisher Price monitor. My child was born on 5/2/09. Tried using the monitor when we came home. It did not work properly. Went to the Spartanburg, SC store to exchange for a more expensive monitor, did not want to return it for money back. Did not have the receipt. Was told that since the monitor cost $37.99 and the limit to exchange with out a recept was $35.00, they could not exchange it. Then was advised that their policy was changing in three days to up the limit to a $75.00 with out receipt. So I was told to leave and come back in three days.

When I asked what I was to do for a monitor for my 3 day old infant, I was told that was my problem, not theirs. I was given the number for the district manager, spoke to his admin, of course she said the system would not let them exchange the monitor, but I could call guest services and they might override it. Placed that call and after speaking to 4 people was told I was wasting my time and they could not help me. Was advised would send my complaint to the executives offices, but I would not get a response back from them.

I am an employee at a Target store. I work at the guest service desk. I believe that our return policy is a little nuts. Even after the hurricane we went through here last year in galveston, the refund authorization people told us there was nothing they could do for us even to help people who lost everything. Now, if they even could make exceptions, think of how much money they would lose if they made exceptions for everyone. I am not sure how I should feel about anything Target does for me or anyone else. All I know is, when you come into the store please dont yell at us, there is NOTHING we can do for you and it is not our fault. :)

My elderly mother on social security bought my son a Guitar Hero world tour for his xbox 360 for Christmas 2008. The price was $99.99. He also received this xbox for christmas. My son ended up getting 2 guitar hero's..the other one being the one with 2 guitars from his other grandparents. My mother lives in Indiana and was visiting at the time of purchase which was from the Somersworth NH store. I finally (April) got the receipt from her to return it. Unfortunately the receipt has EXPIRED?? I have never heard of such a thing. I have the receipt and I have the unopened $99.99 guitar hero. I called the store and they said there was nothing they could do for me. Store policy says it needs to be returned in 90 days. Like I said my mother is elderly and I personally have never seen the 90 day return policy signs. So the rude customer service rep gave me the 800 number to call for customer relations. Again..nothing they can do for me. How can that be legal? I have an unopened purchase AND the receipt. I asked the service rep at customer relations for a manager and she REFUSED to give me one. She said she was the supervisor and she would "log" my complaint but it wouldn't go any further than being "logged". I will never shop at target again. My sister in law is registered there for her baby shower and she will unregister. Does anyone know of anything else I can do?? I will send my mother the $100..she is on a fixed income but how can they get away with this??

This policy will drive them out of business since my wife took it to "another" non target store where they happily exchanged the product. The "other" store said no receipt required for anything under $10. Not sure how it works but I'm sure they will eat the cost difference on $10, but make out like bandits on future items to be purchased.

I called their Corperate Office and was told it nothing they could do cause the reciept had expired even thought i tried to return the curtains with in the 90 days period. Target could have look up the reciept last month using my credit card which was not offered and is their store policy for customer. the fact i tried to return the curtains before the reciept expired i should have been allow to exchange and or return the idems.

We recently spent $200 at target in Minneapolis MN on 4/19/09. My wife chose to eturn a pair of shoes she purchased, unused, still hooked together with tag. Our chech was electronically processed (ACH) the next day, we go for a refund 4 days later and can not get our $33.00, My wife works at the bank were the check cleared, they have their money but we can not get it back for eight days. We can take a gift card and come back later and get the cash, great we live an hour away-good thing gas is cheap.

i registered for my wedding at target. i recieved same item gifts. i was told i could not return them because i did not have a reciept and it was over $35 so i was like where does it say that in the policy? then i told them it was from a registry and that the registry is the reciept because it tells you what was bought and how much they paid. they said that would not work. sooo what the hell does it have that to show u?!

then i returned stuff that i was able to and they said that i was over the limit of $150 on my lisence and i could not return anymore! and i was like WHAT where agian does it say that in the returns?? i was very angry and upset and i told them i dont want the money all i want is gift cards to the store i was willing to spend the money there anyway and they were very rude to me. they even called corprate and when the guy told us we couldnt return it i was soo angry. i think they need to make it clear about how the returns work!!! especially for a wedding registry!!!!! thank u

On 1/15/09, I purchased a digital photo frame using an American Express gift card and the excess was charged through my debit card. On 4/14/09, my frame started showing coloured lines through the pictures, so I took my frame with the receipt, and returned it at the store within the allotted time frame. They returned the item and credited back the monies to the appropriate cards. I then shopped around the store for a bit, and found another frame to purchase. When I went to purchase the frame, I wanted to pay with my American Express gift card, and the excess on my debit card. The first time we tried the transaction, the gift card came back Unsupported Card? so the cashier voided the transaction, and we tried it again and it came back the same way.

We finally decided that the money wasnt available on the gift card, so I left the store with out purchasing the new frame and decided to wait for the money to be applied to my gift card, which the manager on duty that evening said it would be 24 hours or less. (She had never seen it take longer than that). The next day I went to my online bank account and saw that Target had charged two separate transactions to my account. One was for $50 the amount of the gift card, and one was for $58.36 the total amount of the purchase I tried to make. The only credit on my account was the original credit from the return. I had been charged $108.36, and didnt have the picture frame, and didnt have money on my card yet, and didnt even have my original frame. I called American Express, and there was still no credit on my card which I understood could take up to 7 days. I went to Target that evening with my voided transaction receipts and my bank statement to see what they could do about the two charges on my account. The ladies I worked with at the service desk were wonderful. (I talked to four different ones that night.)

At one point, we called the Guest Service number and talked to Juan, who was very unhelpful, and told me there was nothing he could do for me?. The charges at my bank werent anything he could help me with, I would have to call my bank. My bank would have to remove the charges. I questioned him as to why my bank would remove charges that Target put on my account. He said he couldnt help me?, and I would have to call my bank. This didnt make any sense to me why and how could my bank do anything about this, but I gave up and called my bank to see if they could do anything about the charges Target incurred against my account. I talked with Garrett at my bank, and he assured me they couldnt do anything about these charges, but that in other similar cases, the merchants are the ones that can remove these charges.

I called Target back later that evening and talked with someone else at Guest Services, and he was just as rude and unhelpful. I told him that I had talked with my bank, and they said Target is able to do something to help. This man at Target said that I had to file a grievance with my bank, and there was nothing he could do to help? me. He was very specific and short with me there was nothing he could do for me?. The next morning I went to my bank and talked with Kathy, who told me that the bank could file a grievance, although that is a $25 charge. She was shocked that Target was so unwilling to help, she said the bank always tells their customers to go to the merchants first because they can do something about it, and they dont have the $25 grievance charge. I left there and called Target and asked to speak to the manager.

The manager, Dan, got on the phone and was very rude and again very unhelpful. He acted as though it wasnt a big deal, and we just had to wait and see how everything shook out. He said he would pass this to another gal and have her look into it and call back later, because there was nothing he could do to help?. He did say that Voided Transactions could take up to 10 days to post to my account, so all I could do was wait. In the meantime, I still have $108 charge, no money on my American Express gift card, and no picture frame. And there is nothing they can do to help?.

Today is 4/17/09 4 days since the start of this mess, and just today the money has been credited back to my account, although I still do not have the money on the American Express gift card. I think the store manager Dan and the other members at the Guest Service number who are so very unable to help? could at least be decent human beings, and explain to Target Guests? that they are sorry for the inconvenience and they can try to hurry the process along, but it may take a few days. If I would have been treated as a Guest? and explained to that they would try to do everything they could to help me I think I might go back to Target someday. As it is, I will never step foot in another Target store, and I plan to spread this story as far as possible. I also still have not received the credit back on my American Express gift card so this may not be over quite yet. I sure hope it is though, because the upper management? and Guest Service workers are terrible, terrible people to have to deal with.

I purchased a straightening iron from my local Target Store. When I got it home and used it, the grip of the iron was very loose and my hair kept falling out of it. My hair was dyed before Christmas and my hairdresser said the texture would thicken when I came back for a touch up of the roots. I have medical problems and had to have surgery, so the straightening iron was not a priority. I'm now recovered from the surgery, and attempted to return the iron at that time. I checked the receipt and the expiration date was 2 days earlier. I tried to return the iron anyway, but was told the receipt had expired and they couldn't accept the return. The iron's cost was $40.00. I just wanted to exchange it for another brand, that would cost more than the one I'd purchased.

I tried to see if they could do a return without receipt, but was told that I'd have to get the exact same iron, loose $5.00 because that type of receipt has to be less than $35.00, and that I wouldn't get another receipt. So if the iron they gave me to replace the faulty one had the same problem I couldn't return it. I spoke to 5 people, all the way up to the corporate offices, and was told the same thing. I got the number of the manufacturer and they said they'd refund my money. Needless to say, I won't be shopping at Target for a very long time, if at all. Whatever happened to customer service? Once Target gets your money they seem to find a way around the service part and keep the money.

I had bought a Target Brand bedding set one week prior. My kids thru out the bag with the receipt in it. I actually found another set at another store and tried to return it without receipt and they would not even give me a store credit. It was clearly the Target brand logo and they would not do anything. I have never had any problems at any other stores exchanging, returning or getting a store credit for a brand that is clearly theirs. I will never shop at Target again and I usually do as I have four kids. Their customer service is terrible and they do not put the customer first. They need to change their return/exchange policy especially in this economy.

After purchasing a set of sheets at the Target in Toms River, I realized that I purchased the wrong size (full instead of queen). I went back to the store intending to exchange the item for the correct size. The sheets that I purchased were never opened. The zipper to the packaging was intact. Unfortunately, since I did not have the receipt, and the item was more than $35.00 I was told that there was nothing that could be done to help fix the situation. I could not believe this, since I am a very loyal Target customer, who does not make it a habit of ever returning items to this store or any other retail store.

When I asked to speak to a manager, she gave me the same lip service as the guest service woman did. The manager asked me if I would like the 800 number to speak to another customer service person. By the way, both women in the store had an attitude. I did not take the number from her but I did call the 800 number on my own. Of course, they took my complaint and reiterated the same nonsense that the store told me. I have worked in retail for many years. Macy's, and Pier One do not treat their customers in the same shameful way that Target did to me today. It made absolutely no sense that I could not exchange my item for a more expensive one.

Since there was not a resolution to my problem, I am a very unhappy customer.

This is the situation that happened to me with Target Corporation, that made me rethink why would I ever shop there again when their return policy is completely unfair and not even comparable to Wal-Mart and other stores like Target. First, I had to return a set of silverware received from my registry, my husband and I thought since it was purchased as a gift from my cousin that we could get money back from it. Well, Target only allows store credit, when its a gift given to you. We returned a gift at Bed Bath and Beyond from our registry at that store , Bed Bath and Beyond was more than happy to give us back the money even though it was a gift.

The second thing that happened that really topped it off is when I received queen sized sheets from my registry and then got a king bed. All I wanted was to exchange the size and pay the difference. I was totally unaware of Target's return policy and had lost the gift reciept. So, I go to a Target Store and try to pull up my log and see if I could return it that way. My gift log and registry was no longer valid at the store. I explained to the Target associate when at the counter, I received this a gift, my registry was not showing up, and I just would like to exchange the size of the sheets. She asked me when I got married and I told her the date and she told me it I could not return the item without a reciept and it was already pass the 90 days of the return policy.

I also when online on my computer to see if my registry was really expired, well it was still completely availability online! I also explained this the customer service department, and the lady said that its only my computer that memorizes the registry, but it is not valid anymore. Well, regardless if its my computer or what, it was still showing online. Which is false information from the Target online store.

I believe for everyone signing up for a gift registry should be forced to read or at least be forced to acknowledge terms and conditions online. Target provides you the information by sending you the booklet and having it available online, but there is no guarantee of every customer reading it.

Tonight I went to my local Target, intending on returning some unneeded items. In the past two weeks, I have spent around $600 at this and one other Target. The amount of the total return was $130. It included several different items such as some Tag reading books and extra cleaning items. Now, I shop regularly at Target. I am aware that the back of the receipt states it is needed for a return. I also know that a sign posted at every customer service counter at every Target states they can use your credit card to look up any item you purchase. I have made returns before using my credit card.

On this particular night, however, that policy was not true. The cashier at the counter ran my card through the machine, scanned most of the items, and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer, and lost the return I had attempted to do. She then proceeded to another computer. When she ran my card through again, and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager, who told her to call refund authorization.

I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, and spoke with me for ten minutes, and gave me the runaround. Basically, they couldn't help me. I could try coming back tomorrow (according to the store manager)to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas, when I was trying to get my money back? Now, the part that bothers me about the situation is 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.

Bought WII fit at 1pm on 3/29/2009. Came home with my two kids and wife at around 1.30pm. After a while opened the box to find the DVD and instructions missing. The WII fit board had blue stains indicating that someone returned it to Target and the Target staff probably failed to verify its integrity. But for my bad luck I had to pick the same box for my purchaese.

I went back at around 2.15 pm to Target to return / exchange it. All went well until Mr.Vincent Executive arrived at scene and said the exchange cannot be made. He also called security immediately to my suprise. I told him am calmly stating my perspective and thats all but then he gave me 1-800 number to Target guest Relations.

Filed a complaint with their guest relations in slim hopes of justice. Also going to open dispute with my credit card company because my hard earned money is not free lunch for target executives. Thanks for having this site so atleast common people like me can atleast have a mention of injustice these big and immoral corporation do just because they think they can get away with it. DON'T BUY ELECTRONICS AT TARGET OR ANYTHING FOR THAT MATTER.

I went to Target and bought a Net10 phone for $29.99. It was a regular flat phone. I decided that I wanted a back-up phone so I went back and I bought a flip phone for the same price as I bought the flat phone. The flip phone had a bad SIM card so I called Net10 and I was told that they would mail me a SIM card. I ordered it at no cost but I decided that it probably would be easier to just return it to the store and get another one, seeing as I still had a lot of time to return it.

So, I went back and got another flip phone. Then all the sudden, my flat phone(which I had activated) deactivated and I was left with a flat phone that did not work. So I went back to Target and asked them to Please give me a new phone because it didn't work. I told the costumer service lady and she kept asking me where I got the phone. I told her that I bought it here at Target and she didnt believe me. So she got the manager, Drew, and she explained to him the situation. He also sided with Michelle, saying that I did not buy it at the Target.

Im a 13 year old girl and I was very hurt by their accusations. THEY TOLD ME I STOLE IT AND I DIDNT!!! I couldnt believe that they told me to my face that i stole it!! I know better than that(but to think that they accused me, a 13 yr. old). They took both my flat phone and my flip phone and they said i do not own them.I ran to my daddy, crying and I explained to him while sobbing my eyes out. He was very enraged so he took me to back to the Target, to talk to the ones who upset me. The manager told my dad that I stole the phones.

My dad was very mad and he told them that I had absolutely paid for them and my dad demanded them back. They gave me(my dad) the phones back but they didnt activate the flat phone. They refused to activate it. So they gave me a flat phone, which I cannot activate, and a flat phone, which also had some problems but I finally activated it. My dad was very very very very very very very VVVVEEEEERRRRYYYYY mad so he deactivated the credit card that he had( which he could have used up to $12,000) The costumer service of Target is in New Delhi, India so obviously they can barely speak english and i cant speak gibberish. I will never shop at Target AGAIN.

I received a Sunbeam Mixmater for Christmas that was their lowest end model. My daughter couldn't find the receipt so I asked the salesperson if I could exchange it, for a more expensive model, and she told me to bring it in and they could look up the receipt. The next day I did just that and they confirmed that it was purchased at their store but couldn't pull up the card number. So they told me if I could call her & get the card number they could look it up, which I did but they still couldn't find it. I left the store and by chance my daughter found the receipt so I got it and went back to the store. It was purchased 100 days prior.

The clerk went through the whole return process & at the end it instructed her to call. They asked her why I was returning it and she said because it was damaged although it was not. I stopped her while she was talking on the phone to correct her. They told her they couldn't accept it!! I went outside and called the number on the 'guest comment card' (no easy task getting a live human on the phone) and they asked me for the item number on the receipt. He told me they could not accept it because it was 10 days past the 90 days. I told him I wanted to exchange it for a pricer model but he said no.

That's it for me and Target! Also, I don't know about most stores but for several years this store has a problem with pricing their merchandise. The labels on the shelves more often than not don't match the item and you can't find one that does. I had a clerk tell me I could always take it to a price check machine. This is not a rare instance, this is much more often than not. Several years ago I was asked to complete a servey after a purchase and this was my main complaint...nothing has changed! I tried to send an email through their website but you can't. Nice way to avoid negitive comments.

My father was visiting me while he was on leave. As this was my first real apartment he took me to the local Target and spent about $600 on new bedding, bath and appliances. Everything worked out great, except when I noticed that the bed skirt was the wrong size. He was already back over seas and the receipt was with him. Over the last call I asked if I could get it in the next mailing. He said it was already locked in his records with all his CC's and such. Meaning I won't get it until he returns, which can be up to a year. I tried to explain this at Target and I actually got laughed at. They though it was an excuse. One did agree that the policy is stupid since it's obviously never been used and all I want is the correct size not my money back. Now I have a $40+ bed skirt and can't do anything with it.

Purchased a 42 cent box of mac and cheese. The cheese packet was not sealed properly at factory. Tried to exchange it. Did not have receipt with me. Without the receipt they would give me back 33 cents. Told the worthless piece of crap I didn't want 32 cents I wanted an exchange. Told with out a receipt they could exchange it but I was only allowed two non-receipt exchanges in a 12 month period mand they would need my drivers license ID. Like I would ever give these my ID to which they could loose to ID thieves.

They just lost a customer who spent close to 2500.00 dollars a year on food supplies gifts etc. for a 42 cent box of mac and cheese. P.S. written on the box was a statement that this product had a 100% quality guaranty. Apparently the robots at the front desk, and the so called managers, don't understand this statement is legally binding.

Ok. every single last one of yall who are posting complaints has issues. how in the world are you going to get mad at target just because you were not responsible and lost your receipt or didnt ask for a gift recepit or the receipt from the gift you were giver? GET OVER IT! yes its true, if you dont have your receipt and the item is under 35, you can recieve either the sale price or the clearance price for it. If not O WELL! suck it up and get over yourself. Yall are all dumb on this website and have freakin issues.

everything is suppose to be so easy so you think and at target it aint happening! either you be responsible and get your stuff right or you can take you and your crap out the store. and yes, target does check all id's! dont complain. its funny how your suppose to have your id when your driving and you wanna get mad because we ask to see it.i dont care if your 80 in a flippin wheel chair. aint got your id the you aint gettin liquor sweety. target will always be on top. of love that store and stand buy them hunderen percent. GO TARGET

A PS3 game suddenly would not load in my sons game unit after purchased at Christmas '09. We purchased a new game after trying to clean the old game didn't work. We bought a new game at Target and it didn't work either. I went on line to a gamers web site and found the solution was to wipe all of the game memory off the game consul. Now I have 2 games that work and Target will not take back the new one because it is open. If I had not opened it I would not have discovered that the solution wasn't a new game. I have a reciept for$63.89 and asked for store credit the answer was no and they sent me to Activision the manufacturer of the game. They said thay had no policy that would keep Target from helping me

$63.89 game I don't need and total disgust with the gatekeepers at Target customer service who jacked me around and lied to me. and then denied they said what they said!

I was trying to return 2 items that I had a receipt for and the receipt was expired. I understand policy , but really don't agree with it. I have 4 children and am very busy and don't always remember to return things in a timely manner. The customer service person was very short with me about returning the items and said I could not they were no longer in the system. Then I told her could I just leave them with her because I don't really need them, she said no that they cannot dispose of merchandise. I proceeded to throw the clothes in the garbage myself. I am very upset about this not only did I lose about $30 in merchandise but now I have to spend more money on formula which I hardly have the money for now.

Targets return policy is hurting people in this working class of people. Also I already talked to customer service dept by phone and got no sympathy from them. I told him that I spend alot of money at Target at least $200-$250 every couple of months. I told him that I was dissapointed in the return policy and that I was not going to continue shopping there and would let my friends know how unflexible there policies are even when it comes down to a family having a hard time in this economy. He seemed unfazed and told me he would hope I would rethink my decision about leaving the store.

Purchased car seat covers 2-09 and lost receipt. Wanted to exhange or gift card and was told could not do either. I had purchased these covers one month prior with credit card. I was then told by Target they can retreive receipt if I knew how I paid for it. I paid for covers with H & R income tax master card. The clerk could not find purchase in system and I was told I am stuck with seat covers.

I am now stuck with seat covers I can not use, because they do not fit and were approx. $40.00. I am a low income family with two children and can not afford this type of loss. I am struggling financially and feel I will not purchase from target stores again.

I was an exited customer exploring the new Target store that had just opened in Kapolei, Hawaii. I bought three bathing suits for my child , she was not with me at the time. Two of the three suits did not fit my daughter. I thought it would not be a problem to exchange the size even though we could not locate the receipt. My eldest daughter(15)cashed out for me ( I needed to take my toddler to the car she was ill). She paid cash and honestly did not recall being given a receipt but assumed it was in the bag. Regardless I was not expecting what was yet to conspire at the Target Customer Service counter a few days later!

Of course I was not expecting a refund, just exchange sizes, I was told "no it cant be done the items were over the $30 price limit, the computer is blocking her to make any transaction. I said "so in other words I have to walk out of this store with totally useless clothing that does not fit and its my loss. It's not like I'm exchanging a comforter that I can still throw over my bed, or a set of dishes I can still serve at my table. This is $70 worth of appearal that cant be used!" The General Manager said "there is nothing we can do the computer is blocking us from doing anything, sorry". I will be contacting our local news and newspapers as a "HEADS UP", "SHOPPERS BEWARE"! After all we are a small state and this is a new business that is making it debute here in Hawaii. I never experienced anything like this before from any business.

As I know read. many others have listed this same complaint- I only wish I had read this site earlier. I purchased a clock radio that was supposed to be compatible with all MP3 players. after trying it at home, i discovered it was not compatible with IPod. I had disposed of the store bag and unfortunately the receipt, but the online and in-store notices re-assured me that if I brought the product back. along with the major credit card I had used to purchase it with, i could still be refunded.

Of course, they could not find the purchase in-store and state that, although they know this can happen, they refuse to accept this product which is still currently being sold by their store and will not refund me or allow store credit. they were very dismissive by phone and apparently their is no executive or branch of the store I contact by phone or online to formally list my complaint. I advise all not to purchase electronics through Target as their return policies are very unreliable.

I am out approx $70 and holding onto a product I can't use, but is in perfect condition.

I got a sewing machine for my birthday and it always gets jammed. friends who know about sewing machines checked it out and said everything looks good should work. I tried to get an exchange but because I didn't have a receipt they wouldn't do it. I have the box and all papers and accesories, the thing is new but they won't exchange it. I have to contact the manufacturer about this product defect...shouldn't the store deal with defects? why is the customer put through all this trouble? I will let all friends and family know not to purchase big items from Target, Walmart will exchange big items without a receipt...so will Costco!

i'm stuck with a sewing machine that doesn't work..hoping the manufacturer will take care of it.

I bought dresses few months back and only 2 days back my reciept expired. They don't wont to listen anything..They are so rude..And they were trying to humiliating me..Said they said why dont you donate this..Is this way to say it..I bought stuff for donating? They were so mean..Both the manager are rude..I was almost crying and they both were laughing at me.

Bought a Hoover Elite last year, worked for 2 months, then stopped, brought it back to Target in it's own box but had no receipt. They gave me a VERY hard time!! Bought another one, 2 months later, same thing!! It is sitting in my closet now taking up space. Didn't keep either box or receipt because never thought it would happen AGAIN!!! What am I to do with this usless machine????? Not happy about this at all!!

On 2/16/2009 I purchased a copy of Rock Band 2 for the Play Station 2 at this store at 6pm. When I returned home and tried to use the game I was unable to get the game to sync more than one instrument at a time to my TV. I went online and found out that there was a histopry of this problem with certain TV's and that bascially I wouldn't be able to use multiple instruments simultaneously. As this goes against the purpose of the game I immediately went back to the store and explained the games defect and expected a refund.

When I purchased the game there were no signs saying that once opened I could not return it. Nor did the salesmen explain this to mee. It is not written anywhere on my receipt. Yet they insisted that they could only give me another copy according to their policy. With less than 1 and a half hours between the original purchase and my return to the store for a refund I was upset. I explained that another copy of the game would have the same problem according to the online forums because the game inherently did not work with my TV properly, so it was a programmer defect and therefore I wanted my money back.

I spoke with 2 managers and 2 other employees there and there were totally rude and unhelpful. Basically telling me there was nothing the would do to remedy my problem. They refused to accept the return and I was forced to leave the game with them and walk out after contacting my credit card company to dispute the charge on the grounds of defective merchandise and upon having returned it to the store even if they did not want to accept it. If the game had stayed with me it would be little more than a paper weight so I was left with no other line of action but to force them to accept the return of the itme and then fight the credit card charge after the fact.

I will never do again business with a company that so thoroughly mistreats its customers. I am currently in a battle to have the charge of $54.30 removed from my credit card as the item did not work and I returned it to them as such.

I purchased a Disney playhouse that was defective and could not even get a store credit because it was 3 weeks past the 90 days that they allow for in their return policy. I will never shop there again and will do my best to make sure others don't either. I am stuck with a dangerous item (meant for a 3 year old) that cost $50.00 and should have been recalled in the first place.

I was trying to return a baby's outfit that I received as a gift. I did not have the receipt. Target would not give me full credit for the items I returned. Each article of clothing cost $3.99 so I should've received $7.98 store credit. Customer service told me that since I didn't have a receipt- I would only get $3.00 back per item. I couldn't believe it. The clothes weren't on sale.. they're still on the shelf for $3.99. So Target got the clothes back and scammed $1.98 off the deal. Is this legal.

Is it legal to reduce the price of a return even if the item isn't on sale?

I returned two shelves within a week of buying them and thought I had lost my receipt. Target will only give you the lowest price that the item has been sold at, not what you paid for it, and will only give store credit. I found my receipt the same day and was relieved, thinking I could just take it back in there and at least get the full price of what I paid, which was 10 dollars more than the rip-off price they gave me. I didn't mind that I could only get store credit, I just wanted back what I rightfully deserved after being able to prove it with the original receipt.

When I brought my receipt back in to customer service and asked them to please credit me back the full amount, all they said was there was nothing they could do about it because I had already made the return. I could tell the associates in the store knew this was a ridiculous policy and felt bad that they couldn't correct it - they even made a phone call to someone while I was standing there, thinking they could do the right thing. Wrong. Again I was given the excuse that there was nothing that could be done. Store credit I have no problem with, but how can you not give what I paid on a returned item when I can show you with a receipt what I paid?

This is downright unethical of Target and I am so infuriated I will never shop there again and I will never stop telling this story to everyone I know in hopes of getting more people to ban this store for this unethical return policy. Is it really worth it to Target to take 10 dollars from me when they're gonna lose thousands when I flat out stop shopping there and hopefully convince others to stop as well? With store credit, I was just going to turn around and spend that money right there again, and a lot more, too! Whoever made up this policy is an imbicile and an unethical thief.

I ordered from their website. First off, big mistake. Because when trying to return some of their merchandise, it ends up that they have no record of my order at all. No record of it at all. When calling about this problem they lied and said it is because I have two accounts, which I do not and they gave me a bogus password to sign up. I then called back and asked for a physical address so I just send back the box and they just put me off. Don't shop at Target!

Emotional damage first off. And the issue is still not resolved. I have just run out of gas.

I Purchased 2 shirts this summer. I thought I would have to testify in a workerscomp suit . It just got settled without having to go to court. So I didnot need the 2 shirts. So I tried to return them with the tags on, The no manner young brat said they are not in the system so nothiing I can do Sosorry too bvad.I will take all my business to WALMART THEY are cheaper any way. Target doesn't mind loseing more business. I will tell all my disabled friends do not shop there they treat dSIABLED MIDDL AGED PEOPLE LIKE CROOKS. I will shop at walmart from now on. Maybe they will treat me with respect.

I purchased a Cherokee (Target brand) winter reversible coat for my daughter in September 2008. I paid full price for the coat, $34.99. The zipper on the coat broke last week, January 22, 2009. I tried to return the coat to the Newport News Target, which is the store where I purchased it. I have the receipt. The customer service cashier told me that the reciept is expired after 90 days, and the only refund they can give me is $8.47 (the current sale price of the coat).

I asked to speak with a manager. The front end manager didn't know what to say and didn't even speak to me, but she saw that I wasn't going to go away, so she called the store manager, who reiterated the policy to me. She said there's nothing she can do, that's the store policy. I told her that I want a coat with a working zipper or a refund of the money I spent. She said, that's not possible, I can give you $8.47. As I see many other customers saying online, I will no longer shop at Target. I have expressed this to the Target Guest Relations online, they have thanked me for my input.

I received a medium Merona Double Layer Tee for my birthday from my niece this January 2009.

I took it to the Target store to exchange the item to a large. The lady at the Guest Service informed me that without a gift receipt or any kind of receipt, I will have to pay an $9.00 difference for the same shirt even if I am just exchanging the same item in a different size. After reading all the complaints about Target's return policy, I think the consumers should either boycott Target or file a class action suit. This is just another clever rip off.

i do not want to complain about the store but the fact that the under counter coffee maker we purchased in march of 08 leaked badly when we contacted the target no recourse since it was 44.00 dollars and far less then a yaar old we feel we shoud have some recourse and do want the expense of paying to retun it we do have the reciept.

I received an ipod docking station as a Christmas gift from a friend. My friend did not know that I already had one. Mine was a better model than the gift, so I wanted to exchange it for something else. My friend did not keep the receipt. It was only 4 weeks after Christmas so I went to the Target where she bought it. I first made sure that the exact product was on their shelves, and it was. I went to returns and ask for a gift card to use at their store for the amount of the ipod. The returns person said that because it was over $30 and without a receipt they could do NOTHING!

I ask where this policy is posted? How is a customer supposed to know this? No answers! I have worked retail for years and I know that they COULD do something IF they really CARE about customer satisfaction! I also spoke to the supervisor over returns. I told them to check their records and see that I have not returned anything withour a receipt. I know that they track a person's returns so I thought that would help me!? NO WAY! I ask to speak to the store manager, Brian. Still - no satisfaction!?!

I ask why this policy was not posted for their customers? Again - NOTHING!! I only wanted store credit for an item in perfect condition, currently on their shelves - no! I called corporate offices and spoke to one person and got the same refusal. I ask to speak to her supervisor and again was told basically - TOUGH LUCK!!!! That makes 5 people that I nicely appealed to! I was NOT rude or ignorant, but told them that I and my family are regular Target customers and wouldn't they want to keep their customers satisfied? They literally REFUSED to answer when I ask about CUSTOMER SATISFACTIOM!!! After reading all of the other complaints plus my own experience, I and my family WILL NO LONGER SHOP AT TARGET!!!!!

On 3/25/07 I purchased two Roman Shades @$39.99 each. I needed to return the shades because they didn't match the color scheme for the room. I tried to return the shades right away but I couldn't find the receipt. Finally I was told that the transaction could be looked up under the checking account numbers used in the purchase of these items. Target staff stated that my two checking accounts did not match the sales account of these two Roman Shades.

All of this action, trying to return these items, was done with in the 90 days required amount of dates. I was told I MUST HAVE a receipt to return these items. Earlier this week I found the receipt in question...the ORIGINAL RECEIPT. When I took it in to my local Target store both the customer service staff as well as the store manager held firm to the company line Returns up to 90 days with an original receipt. No exceptions.

The consequences of the refusal of Target managers to accept the error of earlier target staff members (not being persistent in finding out why the checking accounts presented did not provide an access to the documentation of the purchase of said materials. I am out approximately $80. Which I would have most probablhy purchased at least an equal amount of items up to $80. or more.

I received a gift from a friend. The gift was a fishing game that was priced at 9.69. I already purchased the game, therefore I was exchanging the gift for another gift. Being that my friend didn't give us a gift receipt, Target stated that they could only give me back 4.29 for the game. The game was on the shelf at $9.69.

I feel that Target owes 5.40 becuase they are taking money from my friend. I further asked an associate when did this item go on sale for 4.29. They were unable to answer this question.

I went to the Target store in Houma, Louisiana. I went to purchase a video game for my teen aged son named Call of Duty, World at War Final Fronts which has an ESRB rating of T for teens, not M as other Call of Duty games have. The associate Lisa scanned the game then asked for my ID. When I questioned why she needed my ID for a cash purchase, she informed me that ID was required for all games rated M. I double checked the game and it had a rating of T. She said that the register will ask for ID for all M rated games and that it was mislabeled, a mistake from Activision, the manufacturer of the game.

I told her that I was under the impression that it was a toned down version of the game, but that if she was right and it was a mistake in labeling that I would return the game. She said that I could not return the game. I questioned her about the fact if it was indeed mislabeled from the company then it would be misrepresentation of the product. She insisted NO RETURN.

I spoke to the Manager on Duty (Human Resource Manager) He was just as rude and uncooperative in the situation. He did not try to find a solution to the problem. I understand the policy of opened games, but had the game actually been mislabeled, I think they should have made an exception about the return policy based on misrepresenting the product. As it turns out, TARGET WAS WRONG.

The associates at BEST BUY went the extra mile to research the game to ensure me before I made the purchase that it was indeed the game that I wanted. The game, as I was informed before my visit to Target, is a toned down version and appropriately rated T. Targets associate Lisa in electronics was wrong that it was not mislabeled from Activision. She is a veteran employee at the store and she should try to learn about the products she sells or at least be willing to help answer customer's concerns about the product. Target should not have entered the game into its system as an M rated game requiring ID. Target should accept the responsibility of its errors. By the actions of the Human Resource Manager (he didnt give his name only his title) and Lisa, Target will lose a former loyal customer.

Our son gave us a digital photo frame for Christmas. It was defective, so we took it back to Target for an even exchange. They wouldn't take it back because my son paid cash and didn't keep the receipt. I emailed them and complained and they only said it was their policy and there was nothing they could do. So, here we are, with a gift that we could have enjoyed, and my son is out the money he spent on the gift. What a rip off!! I will never step foot in their store again, and I urge everyone to think twice before you enter their store!

I bought a package of merona underwear for my husband for x-mas and unfortunately got the wrong size. I tried to exchange the unopened package of underwear for a different size but without my receipt was unsuccessful. I was told that I already made my 3 returns without receipts for the year and was not allowed another. I tried to explain that I just wanted to exchange the unopened package for another size but was denied again! Asked to talk with a manager because I just could not believe that that could be true. It was target brand underwear, exlusive to target, unopened package, just wanted to exchange it.

Target was not willing to go the extra mile for me today, they could of looked up my receipt with my credit card number very easily, or given me an exchange, or in store credit. But they didn't. I shop at target alot, spend lots of money there, of course I'm going to lose receipts, but you would think if they want your money that they would do anything they could to make it right.

I will not shop at target anymore and I will tell my family and friends not to ever buy me anything from target again. This incident was not a matter of return policy because clearly they could of helped me if they wanted to. I refer to target now as a no store because from the time you walk in there door they would rather find ways to say no than to say yes mam how can I help you, how can I make this right. I understand that [they] have to inforce policys but there are always exceptions thats why there are actual people at customer service and not robots because there are always exceptions.

I am registered at Target for my baby showers and received the stroller off my registry along with a lot of duplicate items. I returned all of the duplicate items with no problem for a store credit. Now that it is getting close to the baby's arrival date my husband opened the stroller/carseat combo only to find it was put together improperly and won't even lock open as it should. So, we boxed it back up and went to Target to exchange it for a more expensive one since this one obviously isn't a good quality. The woman asked if we had a receipt I told her no but we were only exchanging it. She said we still needed the receipt. I said it was from the registry and she said all we had to do was print our Gift Purchase Log and they would exchange it. I printed it and the computer would not let her exchange it for us.

She called customer service and was told you can only return $150 worth of product off the registry with out a receipt, which the cashier had no idea about because it isn't posted ANYWHERE! She put me on the phone with the representative I explained everything and got nowhere. I asked to speak to a supervisor, she was extremely rude and I got nowhere. All she would say is I should have read all the terms and conditions of the registry before registering. Now I'm not saying I shouldn't have, but come on who does that? I have been a very loyal Target shopper for years and my wedding registry was there and I never had an issue. She said she could give me the manufacturer's phone number and I could call them and see what they would do for me. I told her that wasn't acceptable I didn't want another product from that manufacturer plus I'm due in less than 2 weeks and need a carseat to take my baby home in. All she said was I should have read the agreement for the registry!

I left the store in tears. I went home and got online to check the terms and conditions of the registry. There is no mention of a $150 limit, it states "you can print your Gift Purchase Log anytime at the store kiosk and use it just like a receipt". So, I again called Target, the registry department this time, and was again told there was a $150 limit. I asked where it was written and how I was supposed to know about the limit? I was then told it is not written anywhere that the store employee should have told me. I was irate after that because the store employee didn't even know about the $150 return policy!! I was told the exact same thing as customer service told me, but in a nicer way at least, and I asked who I could write to complain. I wrote an extensive email explaining everything and it got me nowhere.

tried to return UNOPENED gift. purchased from family at L.I. N.Y. target. OF COURSE I HAD NO RECEIPT, IT WAS GIFT.TARGET MERCHANDISE !!! 5 photoframes by trutech, MY SON PAID $ 75.00 AND THE CLERK SAID I CAN OLY GIVE YOU $ 35.00 , I LEFT, I WILL NOW MAIL IT TO TARGET !!!! if you read the target complaints, I'm not alone, but I guess they don't care, and will never read this!the c clerk gave me # to call, but..just do not need to deal with another clerk..

tried to return UNOPENED gift. purchased from family at L.I. N.Y. target. OF COURSE I HAD NO RECEIPT, IT WAS GIFT.TARGET MERCHANDISE !!! 5" photoframes by trutech, MY SON PAID $ 75.00 AND THE CLERK SAID I CAN OLY GIVE YOU $ 35.00 , I LEFT, I WILL NOW MAIL IT TO TARGET !!!! if you read the target complaints, I'm not alone, but I guess they don't care, and will never read this!the c clerk gave me # to call, but..just do not need to deal with another clerk..

Purchased a Wii game system for christmas and upon being hooked up found sensor bar on unit damaged.Return with sales recit to exhange within 90 days of purchase.Explained to customer service wonted to exhange system and while talking to brother in law cashier started to hand me cash back, I explained to cashier no I need to exchange and was requesting unit to be tagged so I could verifey if they had another unit in stock.Cashier explained to take cash and go and verifey in which I did once back at the electronics did not have one in stock but did have the part to repair so I took part back to customer services and requested that I would purchase part and requested to give money back to return me the game in which they would not.

I requested a store manger in which I talked with a team leader mary kate and explained that I never wonted to return that she could review there cameras and verifey I asked several times for a exchange not a refund and refused money at first.That they had the part to repair and I would be more than happy to pay at my expensise.

The team leader explained the unit was no longer there in which I explained I could see it and again this was a christmas present from santa and in desperated need to take back home per my son and daughter that it was never to be turned in for cash that if the store did not have a part or replacment then I would have ordered off line.Again she stated the unit was not returnable that target would loose money in which I again requested to give back the money that was givin to me.In all I did not get anywhere in which I left the store and called several other business to find a Wii in which no one had one, unsure when one will come in possible by november.

The current policy at Target is that if you don't have a receipt then you can't return the item IF it is over $35. That's not posted anywhere but you find out the hard way. Basic answer don't shop at Target, particularly not for electronics.

I just spent two hours trying to return an Xbox 360 to Target and got all sorts of run around. It had been given to my son as a gift, so I didn't have the card and I'd originally thought that it had been purchased at a Walmart because it had been wrapped in a Walmart bag in the box that had been mailed up to us from my in-laws. Anyway, I took it first to Walmart. The woman at the return desk was polite and curteous, scanned the serial number, and immediately told me that Walmart hadn't sold the unit, that it had been sold by Target, which Target and on what date. She gave me a print out and suggested that I take it back to Target.

When I drove down the road to Target, I was told that they didn't have a similar technology to track it (although someone had to be uploading the data for Walmart to know all the information that they did . . . as big as Walmart may be I don't think they have spy cameras everywhere). Anyway, long story short after getting no where on tracking it by serial number, including several calls with the corporate office and one person who told me that they could track serial numbers on Nitendo DS's, and Game Cubes (which went out several years ago), I finally got a hold of my in-laws and got the credit card number. They punched it in and low and behold they couldn't find a match for the credit card and the serial number (even returning with a faxed copy of the original receipt didn't help me) because that serial number that Target couldn't track stuff based on and that Walmart found in 10 seconds they claim doesn't match.

So my son is stuck with a second XBOX as a gift. It all just strains credulity. Anyway, I'm wishing Target the BEST of luck in this current economic environment. All those customers that you've turned away or annoyed over the years, I hope it comes back to haunt you as you march into Chapter 11.

I bought a bicycle from Target a few months ago, didn't ride it or take the tags off and recently decided to take it back to buy a bike at a more expensive bike store. I would have been happy with a store credit, but after looking at the receipt I realized it expired in late November. Having dealt with Target's return policy in the past, I know it is pointless to try and return the bike. So now I am stuck with the bike but what's more important I realize I should NEVER have gone there for my purchase.

Target is NOT customer friendly, they are all about making money. I understand that a businesses' primary goal is to make a profit, but I agree with others who have wrote before me that being flexible with returns is a must if you value customer loyalty. Obviously Target does not. After this most recent lesson, I will not ever enter Target again. My daughter already hates them because of one incident she had trying to return something. She has not shopped there since that incident, and Target has lost many hundreds and probably thousands of dollars from her business alone. Now they can look forward to losing the same from me in the future.

I am absolutely dumbfounded by this policy and that it is not posted in the store or on the receipts or the fact that the employees are entirely unapologetic. During the Christmas season there are alot of factors that go into gifts and it is not as cut and dry as the rest of the year.

My chidren not getting their gift for Christmas and we had to explain to them that we were unable to afford Christmas this year and that Santa had made a mistake and that we were sorry. I will never, never shop at Target again as they were truly the Grinch who stole Christmas from my family. I have also requested form family and friends that they not shop there as well. This whole experience has made me very sad.

I received a Black and Decker griddle for Christmas. It's a piece of junk. I actually read this website before I went to return it. I looked it up on Target's website and it sells for $29.99 so I thought I'd be in the clear for the $35 return policy without a receipt. Nope. I was informed that items returned without a receipt have a maximum value of $19.99 without tax. I'll never use it, so I had to take a $10 loss. How can Target's return policy without a receipt vary from store to store? I love Target and have never had a problem with them, but I've never had to return something without a receipt before. This is a very anti-consumer policy and should be changed.

I bought a belt on 12-27-08. I went out that night for a family Christmas gathering. and my family members commented about mildew smell we located where the smell was coming from it was the belt i purchased from [Target]. To my embarrassment i had to leave early. It ruined my family Christmas gathering. Ive been really sick since i purchased the smelly belt. I returned the smelly belt back to the store and i had other customers smell the belt and they even said it smelled moldy, I ask for the manager and she smelled the belt she said it smelled like leather.

First of all a refund is not just customer satisfaction. Second of all i don't appreciate being lied to. Even one employee said it did not smell like leather, it smelled like mold. If store manager told me the truth and i would of just took my refund and that would of been it. But after being lied to i want complete customer satisfaction. The manager had a lousy disposition like i was bothering her of this problem.

My daughter's husband is a Captain in the US Air Force. They are stationed at Sheppard AFB in Wichita Falls, TX. Our first grandchild was born 9/12/08. All their family lives in NC. They came in for the holidays and several belated baby showers. My daughter was registered at several stores, Target being one. She has received many clothing items that are too small for her son. Today she attemped to return the items to Target. When she tried to look up her registry, she found out that it had been deleted after 90 days. The local store gave us numbers to call for registry as well as the corporate number. She got no where with registry. It is corporate policy to expire a registry after 90 days and they cannot re-instate it.

We called corporate and got some guy in India. We know it was India, we asked him where he was located and if he was truly a representative of Target corporate office, to which he replied 'yes'. We spoke to six different people at various levels within Target and they all told us the same thing. Without a receipt, we're up the creek! We were told by a lady in Target Corporate that we needed to call the various individuals who gave the gifts as ask them to give us the receipt or return to the store and see if the store could print a dup receipt for them. Without her registry, dup receipts cannot be produced unless they can go back on the card that was used for the purchase. SO here we are with lots of 3 mos size clothes that my now 18 lb. four month old grandson cannot wear.

I've never been much of a Target fan, but since it was a national store my daughter thought she would be helping herself and the shower guests out by creating a registry. I will never shop at Target again. My daughter is going to share her experiences with the military wives when she returns and try to prevent them from the hassle she's had to endure today. As far as we're concerned, we agree with a previous poster that Target can shut it's doors. We will take all our business to Wal-Mart who seems to have a friendlier return policy.

I had purchased a Christmas gift (set of dishes) for my sister when it went on sale in September thinking I could save $10. It ended up she didn't like them once she found out exactly what they were and was able to find some she did like at Wal Mart for a lot less. I went with her to return them in the event there was an issue and they had to credit the card used. Never did I think they wouldn't take an item back when accompanied by the original reciept! Since the receipt had expired they would not do anything for us but wish us a good day!

The item had been purchased more than 90 days prior to the attempted return and in the world of Target that is expired. They were also adamant in explaining that they couldn't do anything because the item was worth more than $35! I don't know if it had been under $35 if the receipt would still have been irreversibly expired but it seemed to have some important factor as far as the Target Manager was concerned. I left the store furious and decided to try again today at the store I always shop at and where the dishes were purchased. I took with me all receipts I could find of purchases I had made at that Target since I bought the dishes in Sept and the address of the consumer affairs web page with all the complaints regarding their return (or lack thereof) policy so they could check for mine.

I was very nice in the beginning explaining I bought the item early and had the receipt and was even willing to take store credit in lieu of a return to my debit card. It all fell on deaf ears! Katie just kept repeating the policy and refused to even offer an apology. She just flat out refused to do anything for me; if there is one thing I know from my work experience is that there is always a way around everything especially when it is to keep a customer. I thought my request was pretty straight forward and valid. No luck, over a $60 item and 20 days over the receipts expiration date they have lost a customer for life.

I will never shop there again and will make sure everyone I come in contact with will hear that. I am amazed at the triviality with which they regard their customers and total lack of value they place on us! I hadn't had a reason to experience their gross lack of customer appreciation in the past but now that I have, I am totally turned off to them. I did call the 800 number they offered which was an overseas call center that strictly logs the complaints for future reference. No warm and fuzzy there either!

Now I have a set of $60 dishes that I can't use and probably will never recoup all of my money if any.

My son was purchased two of the Spike the Dinosaur toys for Christmas. Although I had purchased two Nintendos from Target for Christmas gifts along with all of my kids other gifts, they refused to take back the Spike the Dinosaur due to lack of a receipt. I had merely asked for a store credit or a credit to my Target account.

I talked to 8 different people who stated the store policy over and over. They are like machines. The policy makes no sense. Not only is Spike a hot gift but Target on-line is currently out of the item, and I'm sure they could use the merchandise. This is not the image Target projects, I do not plan on shopping there in the future. It is very disappointing.

I am a foster parent and my son recieved a Diji Leap Frog game. It was a hassle to try and download and get it working, so he wanted to return it. He always wanted a handheld playstation game. When I tried to return the Digi Leapfrog, priced at $89.99, the clerk stated she could only give me a credit for $35.00. I was outraged that the computer pulled up the item for $89.99 but would not give me the amount of the actual worth. I again like others, will never purchase anything over $35.00 from target ever again!

I will try my best not to shop at Target.

Went to Target to return an item I received prior to Christmas that I already own. Got the runaround from Target about how the policy is 2 returns per 365 day window w/o receipt and item limit must be $35. My item price in the store was $39.99 but on target.com was $34.99. Customer service agent rude and advised return policy only applied to in-store price and because it was over it, she could not do anything. I even offered to accept a store credit for capped amount of $35 even and she said that was not possible.

Let me get this right...I return an item, which they can re-sell and make money on plus they give me a store credit which can only be used at their store (generating more sales exclusively for them) vs. alienating a customer to shop with them and not getting any more of my money and the negative press of me telling at least 10-20 friends and family (and now anyone in the world who reads this website). Would have taken $35 credit and been completely content but guess the folks at Target have another direction...Wal Mart here I come!

Stuck with an item I don't need and Target has potentially lost a customer for life.

I have never encountered such a ridiculous return policy as the one Target has in place. I have never felt it necessary to voice my concerns about a retailer until today. I went into Target to return a Christmas gift. The total return cost was $40.03. Since I did not have a receipt they would not return any items over $35.00. So the employee split the returns up. She returned one item (pajama bottom)and when she went to return the other item (pajama top)she said I had already used my two returns a year.

If it was not for the kindness of a stranger who returned it for me after listening to my conversation with the manager, I would have half an outfit. That other customer said she would not shop there again either. When I asked where the policy was in the store, the manager stated nowhere. Not on the walls by customer service, not at the check-outs, not even on the receipts themselves. Had I known, I would never have done my Christmas shopping at Target. I would have warned my family members as well.

To note also: the guy ahead of me got stuck with his son's Christmas gift from a relative who did not keep the receipt. Now he has two of the same thing. I will not shop there again!

Went to exchange a christmas gift but didn't have gift receipt. Customer service rep (Mike) was rude. I was told that since the purchase was $35.69 ( 69 cents over their $35 limit to return with no receipt), I was stuck with the item. NO refund, no exchange, no in store credit. I asked for a manager. Meg repeated the same story. I asked for the General Manager's name and she stated he was not in the store. I repeated my question. She stated that he would say the same thing. By this time my blood was boiling....I leaned over the counter and repeated my question of the manager's name. She reluctantly said Phillip. I called the store, but there was no answer. On Monday, 1-5-09, I intend to call Phillip.

I will NEVER shop there again....I spend between six and 10 thousand a year there (groceries, clothing, everything....) I will shop at Wal Mart in the future....much better return policy.

I have a wish for 2009 for Target...I hope you go out of business due to your poor policies and poor customer service!!

My husband purchased a printer for $89 at a local target as a Christmas gift. Of course, like most men, he tossed the receipt. When the printer didn't work, and I attempted to return it (for a store credit), I was informed of Target's ridiculous return policy in which no item priced greater than $35 could be returned, exchanged, etc. Two other customers next to me were experiencing the same problem, one with a toy that was priced $40. He asked for a manager (Brian), who reiterated the policy. The man next to me with the $40 toy asked for $35 back, and was told they couldn't even refund a lesser amount. Now, in all cases, the cashier's acknowledged, after scanning the items, that they did, indeed come from Target.

I've shopped at Target for at least 13 years and have never been made aware of this ridiculous policy, or had this occur while returning items. I was so aggravated at having drug this printer into the store, that I went home and pulled up my bank records from 2008, and my AMEX summary. In 2008, we spent just a little over $8300, that I can track. And, over an $89 printer, I will never shop there again. This policy will cost Target customers, and given time, they will go the way of KMart. I will be blogging about my boycott, and making everyone I know aware that if they plan to spend more than $35, they need to go somewhere else to do it. I really think that there should be some class action lawsuit against this company. I certainly would participate.

I tried to return a Christmas gift to Target today only to find out that they would not take it back.I had already made two returns in a years time with no reciept.

When I asked about Christmas returns Customer service was very rude to me saying that they had to keep up with their inventory.What does having no reciept have to do with their inventory?I to will definitely limit my purchases made at Target.

I am now stuck with a gift that I do not need or want.

I shopped in Target on Nov. 28, 2008. I bought $318.90 worth of merchandise for my sons Chanukah presents. My son picked out a comforter he wanted. I realized after he opened his gift during chanukah that we picked up a twin size instead of a double. I looked everywhere for my receipt but could not find it. I knew I had paid for it with my debit card so there should not be a problem since it was within the 90 day exchange period.

When I first went to the store they told me they could not find any record on my debit card proving I had purchased the item and would not exchange it. I went home and found my bank statement proving I had made the purchase. The girl finally told me she would give me a gift card for the item.

As I was walking away I realized she had given me a card for $35.00. I knew the comforter sold for 59.99. I thought maybe it had gone on sale. I went to the shelf and the price was still $59.99. I took a twin size and a double size which was the same price back up to the same person at the service counter. I told her I wanted to purchase the double size comforter that it should be the same price as the one I returned. She refused to swap the item and charged me an additional 26.86 for the item.

I feel this was completely illegal. They should not be allowed to treat customers this way. I know I will never do business with them again.The company has now lost a valuable customer to over charge me $26.86

I bought a sweater for my mother for Christmas and it turned out to be to large. I returned to Target and after finding the same one in a smaller size I went to Customer Service to exchange it.

The kid there, Scott, told me I would have to pay an additional $5.41 because I had bought it on sale and it no longer was. When I told him I was only exchanging, he said it was the policy. So, had I returned it for a cash refund, would he have given me the amount equal to the current price? I doubt it.

I'm done with Target and will shop at Walmart. It is a longer distance to drive, but I doubt if their return policy is as customer unfriendly.

I went to Target to return a gift without a receipt. I was told that they would not return items over $35. However, as an attorney, I know that Civil Code Section 1723 requires a seller to conspicuously display their refund policy with signs posted at each register or on each item. No where does it state that policy. Also, only on the back of their receipt does it state no returns without a receipt. They are in violation of the Consumers Legal Remedies Act through their deceptive acts in the sale of goods to consumers. I plan on calling their legal department, and I encourage everyone to do the same.

The maximum value of items without a receipt to $35. This is wrong and I am urging that this policy is changed.

I am stuck with an item that I can't use. It is unopened and in perfect condition. It says right on the box that it was purchased at target.

I received a robe as a gift which did not fit. I wanted the same color, which another Target store did not have, so I exchanged it for a second color; oddly it rang up less expensive. The next day I found the color/size I wanted in the perpetrator Target store down the road and attempted to exchange it again. I was willing to exchange it for the original price paid (not the odd low price) but was consistently told I could not because that store's price was $1.68 more!

The young man at the customer service counter just kept repeating that the computer won't let me so I asked for the supervisor. This woman should not work in retail! She wasn't listening to me at all and also just kept repeating that the computer won't let her and that no item can be exchanged if it has a different number; I had to point out to her that the same item in different colors/sizes all have different numbers!

I was so furious by the time I left that I told them to keep all their robes and I would shop elsewhere. This supervisor clearly did not care! I went to the car and called the store manager, who was just as robotic as the other employees. Evidently even a STORE MGR does not have $1.68 worth of power/authority!

I tried to exchange pants bought at Target of another size. The pants are Target brand and are not sold at any other store. I did not have a receipt. They wanted to give me a gift card to do the exchange with the value of the card being 33% lower than the price of the pants. They refused to do an even exchange for their own product.

I was not going to give Target $15 to return their brand product.

He advised me to call the customer service line that could not possibly been in this country and they were very rude and unhelpful. I spoke to 3 alleged managers and they all kept on repeating the store policy of no returns without a receipt. I am very upset with this policy especially because I receive a lot of gifts because of the new baby and I do not always get a gift receipt. I used to shop at Target at least 3 times a week. They will not definitely be losing my family's business and many of my friends and hopefully whomever else reads this. Shame on you Target-- you just helped Walmart do a whole lot better!

I am now stuck with baby clothes that are too small and a waste of a gift!

I have talked with the c/s rep, store manager and a c/s rep at the corporate level and no one will do anything to help us. The only thing I was told was to not pay with cash any more. I wasn't aware that it had becoming illegal or bad to pay with cash! They have basically taken our money, given us a prodcut that does not work and will do nothing to help us. In essence, they have stolen our money!

My daughter got an IPOD Shuffle for Christmas from a Secret Santa. She already had one so I wanted to EXCHANGE it for other items. Not knowing where it was purchased I first went to Best Buy and they told me they would be willing to give me an in store credit but, from scanning it in their system, they could tell it wasn't from their store.

I was on my way to the Apple store for something else so I thought I would try them. They told me that it wasn't purchased from Apple but that it was purchased from Target.

So I went to Target to exchange it (I had been to Target twice earlier that day to purchase other stuff including a DVD player) I went to the return counter and told them my story and that I just wanted an in-store credit as I already had items picked out. (I want to mention that this was a SEALED IPOD, never been opened) They didn't even scan it to see if it was theirs they just said that without a receipt they couldn't do anything for me. I asked to speak to the manager (there was another customer who also wanted return something and they told her that they could only do it up to $39 as a courtesy, she said that although her item was more she would take the $39 they still said NO.)

The Manager just told me the same, It said that it was the day after Christmas and all the other stores had some policy of return different for the holiday. He said they didn't and that I should go back to the giver and get a gift receipt. We, the other person with the return and I, said that that was not proper. He told us that social ethics have changed and to get a receipt and there was nothing he could do. THAT WAS POLICY.

I then left but before I did I returned all the items I had purchased that day (including the DVD PLAYER) and informed them that I would not shop their again, He said ok.

I then called customer service and just know I got someone in India, They sounded so helpful even repeated my concern, so you have an IPOD Shuffle that you got for Christmas that is still sealed and want to return it?

This sounded promising, she had an upbeat voice an seemded concerned. I said yes, but I just want to be able to exchange it for other products.

She said (very cheerfully I have to add) I'm afraid with out a receipt you can't return or exchange it.

I then asked to speak to her supervisor. She gave me to her and I told her the story, she repeated it back to me. Again had my hopes up only to have them shattered once again with the same song and dance.

I asked to speak to her supervisor and she told me to call back during business hours and gave me a case number.

On Monday I called back and gave my case number and they transfered me to a supervisor, no longer in India as the accent had changed.

She did the same thing, even went further to ask me the ICD number on the IPOD, and again sounding hopeful she shot me down. I asked for her supervisor and got KEN.

Before I told him anything I asked did he have any power to change help me, he said NO. But he did tell me that he was my last supervisor I could talk to.

I told him that for this $80 item he was going to lose my business (I spend about 85% of my non-grocery shopping at Target) and that of at least 8 others of my family and friends. He said that was too bad and have a nice day.

I have a new IPOD that I can't return or exchange, an upset daughter (she just waned some DVD's) and a very upset consumer who always thought that success of a store was built on the foundation that the customer is always right and by the time I reach a supervisor (muchless 3!!!) that some action would be done.

Later on the week I decided that I was going to return the video game because I saw one somehwere else I wanted to get him. So I went into Target on December 24th, 2008 and returned the video game for $53.49 and they asked if I wanted to put it back on the debit card that I used and I said yes. They said that because of the holidays that it would take 24 - 48 hours to post to my account.

I got onto my financial institutions website today to see if it had posted and it shows on my statement that it posted once as a refund and then they charged my account again for the $53.49. I called Target to see why I had been charged again after the refund and they said to come down to the store that a lady by the name of Crystal Taylor would take care of it for me.

So I drive 20 miles to Target to see Crystal Taylor and she looks at my receipt's (original and refund receipt), and then she goes to the team member office for a while and then comes back and gives it to one of the associates (her name was Susan)(works at Customer Service Dept). She sits on the computer for a while trying to find the purchase/refund on their computer system and no luck, so she leaves for 5 minutes only to come back and say they can't do anything about it.

When she came back I asked her why can't they help me or credit my account? She says because the Coporate office thinks that I bought another game or something else for that same amount and now I want to get my money back. I was furious. I wouldn't be that dumb to walk in there and want money back if I knew that I had made another purchase for the exact same amount -(Mind You)!!

So it came down to her handing me a card with Target Guest Relations on it. So I called the number on that card and everyone I spoke with was rude and inconsiderate. She didn't.

My son gave me a digital photo frame for Christmas. I put in a couple of pictures and they are stretched and distorted looking. There is not a way to correct this on this model. So I went to Target today with the intention of returning this model and buying another that had the feature I was looking for. I was told that since I did not have a receipt and the item cost more than $35.00, there was nothing that could be done. I couldn't believe that and asked to speak to a manager.

The manager, Scott, told me the same thing, so I asked to speak to his manager, Michelle. She told me the same thing and said that I could call the 800 number for customer service. After reading all the complaints on line with people writing of similar problems and not getting any satisfaction, I realize that calling the 800 number will only serve to further infuriate me. There are 2 competitor stores that have a consumer friendly return policy, so why would I ever purchase anything ever again at Target? The answer is simple - I won't. In today's horrible economic climate with stores closing daily, it makes no sense to have such an unfair return policy that will accomplish nothing more than lose customers who up to now have been loyal supporters.

I am dissatisfied with their return policy like so many others. I tried to return Christmas Gifts. The toys were not opened, price tags still on them and I had the receipt. The problem? The receipt was more than 90 days old. I shop for Christmas early and always save my receipts in case something must be returned. I was told so sorry and the people I spoke to on the phone in Bombay were very annoying. Just kept repeating the same things over and over and not really understanding what I was asking for.

I once loved shopping at Target but now I will have no problem doing my shopping elsewhere. Target is very unreasonable with this policy and should be a little more flexable with the holiday shopping.

I received a Kitchnaid 3 speed hand mixer for christmas. It was from an out of town friend. The one i actually wqanted waws on the target website a 7 spped tht was 2 times the price. I wnated to return the $37.99 mixer get a credeit and buy the new one and pay the difference online. I was told I had 2 returns using my drivers license over the past 12 months. I said it wsa a gift from out of town and jsut wanted a credit to use on the target online site and spend more money to get what i watned. Rebecca with quite a smirk on her face told me no since I made 2 returns over the last 12 months. I said I didintknow about thtq policy and she said it was an exceptions.

I would also like to mention the return line was quite long and the majority of people were turned away with various exceptions. My husband was at the store next door so I got him to wait in the line all over again. When he showed his licence and sice he has never returned anything to target it whet through, until the price came up as $37.99. Again Rebecca oops another exceptions, it is over $35. Again I explained thatq I just wanted to order a more expensive mixer from them. She was more than happy to again turn us away. Thi is now aout an hour of torture in the returns dept at Target.

I called the 800 number listed on the website for customer service. That was also a joke. I spoke to Joe. Same thing as about. I asked what they do with complaints and he said they assign a number and all the complaints go to their executive team. I asked what they do with all the complaints and he said he didint know. That was reassuring to know that basically nothing was done with all the time a formally major customers complaints other than sorry there is nothing we can do. When I asked to sspeak to someone hgiher up he said his boss does not take any calls. I asked for names, phone numbers or emails of anyone else that I could talk to . He said he had none. I asked for the PRESIDENTS NAME - GREGG S Aand how to cntaxt him via email. He said he didnt know. So I am going to try and reach him to let know know just how bad Targt has become and how the standrad return policy at all stores during christmas is return for store credit only. TArgts new exceptions policy is telly me that Target must be suffering and instead of trying to keep the customers they have they are scaring us all away!

swtuck with christmas gifts that are the wrong model and cant return for exschange

I too am a victim of Target's return policy. I was floored when I was told I could not return a $100.00 gift I received from my nephew for Christmas. I explained that I already had a digital picture frame and did not need two. I told them that I had to return it to their store because it had their name printed on the box. I told them I would be happy to take the lowest sale price and that store credit would be fine too. They were completely unreasonable and would not do a thing to rectify the situation. My only recourse is to ask my nephew for the receipt, which Target knows many of their customers will not do or keep a very expensive item I have no use for. So Target wins again.... But maybe not, if enough people have this happen to them and pass it on to everyone they know maybe we can make a difference. I for one, will never set foot in their store again. Their are too many upstanding retailers to choose from who value their customers!!!!

My son received a board game as a gift this year from target. The game was not one that our family would indulge in and since it was a gift I didnt have a receiept I didnt think it would be a probelm to exchange the game for another game or something similiar, mind you I battle the crowd in the after christmas lines to take the game back when I got there I was told the game wasnt in the system so they couldnt take it back.

Well I was never one to be brushed off so I called and spoke with a manager mind you all of these people were rude which caused me to get an attitude..after debating with this woman on the phone I asked for the Corporate office to which I called later in the afternoon..they werent any help and I know now why I DONT shop at Target. I will be sure to tell all my family, friends NOT to shop there. You do better going to Walmart, or Kmart. I plan on writing the CEO a formal complaint about this policy its ridculious!!! I have never heard of a store refusing to accept back their own merchandise. and now my son has a game that hasnt been opened and I probably will donate it the the Salvation Army!!!

Indiginant, rude, nasty service. Return policy is not stated clealy to consumers suggesting misrepresentation abbout the return policy.

My son used a gift card his Aunt had sent him for the holidays to purchase a PC game from Target. He was so excited about it but when we came home and installed it we realized it was an online game which we can't use. We IMMEDIATELY took the game and receipt back to Target hoping to exchange for another game we could use. We were told that because we had opened it they would not give us a refund or exchange.

I talked to three different employees at the counter, then used their phone and talked to three different employees in the corporate office. While the employees I dealt with were all polite I was consistently refused any help. I am SO DISAPPOINTED in Target. I can't believe after all the money I have spent there over the years they would enforce such an UNFAIR policy. So now we are stuck with a brand new game that we can't use and Target just shrugs and says, Oh,well.... Needless to say, Target has lost an entire family of regular customers.

My son used his $20 gift card on something he cannot use. He was so disappointed and I am so upset with Target. I could understand them not taking it back if we didn't have the receipt or it was a purchase made days/weeks/months earlier but the fact that we returned it within 3 HOURS of purchase and they would not refund/exchange only because the shrinkwrap was gone makes me very unhappy. From now on we will shop elsewhere.

We bought a 4-pack of the Home Alone movies. The first one we put in kept freezing up. Number 2 was fine, but what's the point of keeping the 4 pack if at least one of them is defective? My husband called, told the service desk the situation and they said he could exchange as long as it's the same item. Fine. He went there as they were holding it.

When he got there, the Manager said they WON'T TAKE IT BACK BECAUSE IT WAS OPEN! My husband got hot under the collar because he even CALLED before he went there and now he is told he can't do it? Mind you, it is 5 below zero out here right before Christmas and my kids had their heart set on these movies. They even called security can you believe it? He got home and told me the story and I pointed out that even on the receipt it says, same item only if open.

So, I CALLED. Talked to a female manager and explained, she said that we COULD exchange for the same item. And, the manager my husband talked to was actually HER BOSS! I told he that since she knew the stores policies better than her, SHE should be HIS BOSS! I told her that unless he plans to drive over the movie to exchange it, I expect a gift card to be waiting for me when I get there if I have to exchange myself. I hate shopping there for toys, or electronics because their return policies [are bad]! They better do what I ask. I will be disputing the charge with the credit card companies otherwise.

Time wasted, gas wasted, losing time with our kids, getting frustrated because of a stupid manager.

My grandson received a birthday gift from Target. There was no gift receipt in the box. The gift was inappropriate and I took it back to the store where it was purchased for a refund and/or exchange. The value of the gift was approx. $60.00. I was told that because the value of the gift was over $35.00, there was nothing that could be done. That was the store's policy.

I tried calling a number the manager had given me and when I was actually able to talk to a live person, the same policy was repeated. We are now stuck with a Gift that will never be used. Target's return policy stinks. I will certainly think twice before purchasing from Target again. I am a VERY unhappy former customer.

We bought a Bionaire Humidifer for our two year old son at the Target in College Point in Queens, NY. We live in Manhattan and that is the closest Target (20 miles - about an hour and car rental or borrowed car needed to get there - nobody has cars in Times Square where we live). The water container in the humidifer was wet - as in, it had already been used. The Filter was FULL of black mold. It had already been used and returned and did I mention it was FULL OF MOLD!!!!!

I called the store to see if they could send us a new one or at least refund us over the phone and have us send it back to avoid the trip out there. NO. You must return it to a target. I then called the national help desk and got the same answer - though the woman was at least extremely nice, unlike the College Point manager I spoke to.

Bottom line. NEVER SHOP AT TARGET. EVER. THEY SELL MOLDY HUMIDIFIERS TO BABIES!!!!

Disgusting. The store should at least have a policy so that you can ship moldy products that have already been used by someone else back with a refund.

Thank god no physical damage to anyone, but it will take a half a day to get back out there to return the thing (a moldy humidifier if you forgot).

I purchased a wii and several accessories back in June for a Christmas present. Today, I attempted to exchange some of the accessories for different accessories and games, the cost of which would have been about equal to the original purchase. Because the original purchase was over three months ago, even with the receipt, I was unable to exchange the items. They would not even give me a store credit. I spend hundreds and maybe thousands of dollars a year at this Target (this is where I buy my groceries), but I will never step foot in this or any other Target again. I have never shopped anywhere where they wouldn't at least give you a credit with the receipt.

About $50 for wii accessories I do not need.

I received a gift for my birthday that my girlfriend gave me from a Target store. It was a pair of headphones Bose. 8 days later I went to ask for an exchange or store credit and the employees gave me a hard time by not wanting to help me on getting an exchange or credit store. I talked to a sarcastic girl named Erica and a dude t that according to him he was the manager but he had no tag as a manager. They were terrible in customer service and treated me sarcastic with and with attitude, the girl were laughing with other employees to annoyed me, maybe she wanted to give me a hard time.

The thing is I did not get an exchange in a simple product that normally gets exchanges and returns in other stores. I also submitted a complaint to the BBB and Target refused to answer my complaint and refused to provide me what I asked for, a simple exchange or credit store. The person representing Target wont even reply to me or let me know who he or she was. I found this very unprofessional as the person did not want to show who she was. This store has a very terrible customer service and the top manager wont even help you either. Bad showing!

This situation put us through distress. I couldn't get the birthday present I wanted for my 28th birthday and my friend just wasted over $100 for headphones. This was a distressful situation.

I went to store with purchase and receipt. Because my receipt was over the 90 validation period [it expired on Oct. 12th] the store was not able to return my purchase or give me an instore creor an exchange. They gave me a 800# to call to speak with guest relations that they would be able to override the computer system. My purchase was an xbox 360. It was unopened and I wanted to exchange for an upgrade. I called guest relations and spoke to Nate. He told me that they should have not refered me to them and that they stand behind the store 90 day return policy. There was nothing he could do.

All of the personel that I spoke with were very nice. I just find it hard to beleive that there was no way I could return this product unopened for an instore credit to make an upgraded purchase.

I purchased 2 Virgin Mobile wildcard telephones. One from Target and one from radio Shack. Becasue the Radio Shack was $10 less I decided to return the phone to Target. Without realizing the difference I returned the Radio Shack one to target. After a change of plans I decided to return the other phone to Radio Shack. Radio Shack would not accept it because I had actually returned their phone to Target.

I have spent the last 9 days trying to correct the situation but I can't. Target will not accept their phone back (even for store credit) and Radio Shack will not accept it because the phone SKU number does not match their numbers. I have pleaded with Target for help but their response is we can not help. Even though it is a Target phone they will not help. I have talked to numerous people at the store, and customer service numbers but they refuse to help. When I first returned the wrong phone to Target the clerk should have noticed the wrong numbers and I could have corected the situation right away.

I am out $95 and have a phone that I can not return to anyone. Target will not accept their phone back even for store credit. They could easily re-sell it but will not even consider it

On 11-29-08 I purchased a pair of boots purported to be warm up to -10 degrees. At the time of purchase I ask, What if I dislike these boots. I was told that I have 30 days to return them. The boots did not withstand the coldness test. I took the boots and the receipt to customer svc on 12-06-08 and was told that the boots could not be returned because they had been worn.

I drove 70 miles, round trip, twice. Once to buy, once to return

Received a gift of large box (200+) of diapers ($35.00) that were the wrong size. There was no gift receipt and person hadn't kept the receipt. I called my local Target customer service and explained my problem and requested an even exchange for the correct size diaper. I was told that even exchanges are not possible without a receipt. I asked if there was any way I could return them for a larger size. The cust.serv.rep. checked and said no, there was no way that could happen and suggested i give them away or donate the diapers.

I said that their return policy was not an acceptable policy. The cust serv rep said I know and I fell sorry about this. In the background i could hear a woman saying to the rep on the phone with me this: the large diaper boxes sit out in the open and she could have stolen it. I am calling the store manager shortly to complain about the policy and the implication that i stole merchandise.

I am stuck with 200+diapers that are too small. I'll drive across town to Walmart. I will never shop Target again for anything. I don't deserve the abuse.

I went to the store with my ChefMate mini chopper, purchased in March 2008. The product comes with a one year limited warranty on parts and workmanship, with instructions to return the defective product to the merchant ..for replacement or refund at the merchants discretion. I had the original box, the manual with the warranty printed on the last page and my original sales receipt dated March 2008. I spent 20 embarrassing minutes arguing with a customer service rep and 2 managers who argued first that:

1)I couldn't return the product and get a refund because returns were only good within 90 days of purchase. 2)I would have to contact the manufacturer for a refund, even though the warranty said to return the item to the merchant, and made for Target was printed on the box 3) that the words ...replacement or refund at the discretion of the merchant meant that the merchant had the discretion to do neither! After 20 minutes of waiting around and arguing a manager finally agreed that they would replace it with new chopper and sent me to find one on the shelves. Of course! They were out of stock.

Round 4 begins: Sorry there is nothing we can do. No, we can't give you a store credit - the warranty says replacement or refund. We we can't do a refund. No, we can't give you a store credit, that's not replacement or refund. This went on until I though I would explode. I finally got ugly enough that they agreed to let me put the price of the mini chopper toward the price of a mini copper from Hamilton Beach, in stock, that cost twice as much. It was that or nothing.

I dont want it at all now!I dont think I should be forced to keep something I dnnt like or want or that dont work.And on top of that they, didnt have any xbox to exchange it with! I have bought a lot of things from target,but with this kind of service,I Wont,be anymore!I am Disapointed,and very upset about this.

My son had received a toy for his birthday. When he opened it, it was defective - broken. I took it to Target 2 days after his birthday to exchange it. I did not have a receipt or a gift receipt. The representative told me that I could return or exchange 2 items without a receipt and that it would be in the computer. Then she gave me a gift card with the last sales price of the item. When I went back to get another, the item was $10.00 more expensive than the sales price. They would not do an even exchange, and I was very upset. Why should I be penalized $10.00 because we had received damaged goods? There are plenty of stores that will readily exchange goods that are the same exact item with or without a receipt. I will be giving those stores my buisness from now on, and so will the people who gave him the gift. They were upset by this also. I also was frustrated with the Target website because there doesn't seem to be an area for complaints or concerns. Not a user friendly website.

My son didn't have the gift he wanted because I refuse to pay $10.00 extra when exchanging a defective product.

My wife purchased an Nintendo DS in mid August 2008 for my daughter for Christmas. Last week she went to Target to just exchange it for color and was told by the stor manager she could not because it was over 90 days and it would effect their inventory. She was also told that even if it didn't work on Christmas we were out of luck and would have to go to the manufactuer. When my wife purchased this item she specifically asked the salesperson if there would be any problem if she had to return or exchange it and was told "no problem". We also lodged a complaint with Target directly and they refuse to act in good faith. Clearly the Target management staff and sales staff are not on the same page. I feel Target has acted in an unethical and bad faith business manner regarding this matter. Your assistance would be appreciated.

I purchased an alarm clock and when I opened the package, it was not the clock that I bought. When I went to the store for an exchange because the clock enclosed is not what I purchased, they tell me that the item enclosed was not their product and that it's nothing they can do. I told them that I could have just returned this item and not tell them that it wasn't the item inside, and I would recieved my refund. They tell me that they would have looked insided. I know for a fact that they don't when someone returned this package without them looking inside. This only tells me that you will only get screwed when you're being honest.

I'm stuck with someone elses broken item and had to spend more money to get the item I need at another store - WALMART.

I purchased a DeLonghi DCF212T 12-Cup Coffee Maker about 1 month ago from Target. Probably paid cash or used my husband's credit card since he was with me but I can't find the receipt although I still had the box. It turns out that this model has a defect that didn't start happening until 1 week ago (leaking when brewing). So I tried to exchange it yesterday and was shocked to find out that without a receipt I could not even exchange it for the same model or get a store credit for this $60.00 defective coffee maker.

I later researched it and this is a common defect with this model. I told the very young Manager that their very successful competitor Walmart would have taken the item back in a second and that I would have to think twice before buying from Target again. She just agreed and apologized! If they keep doing business like that they may soon be asking for a bail out too and I hope they don't get it. Beware of this discount store - they are not return friendly to say the least!

I'm now out $60.00 dollars and stuck with a defective coffee maker.

On 11/18/08 @ approx. 9pm, I walked into Target to return a few items I purchased with cash on 11/16/08. I gave the cashier the receipt. He called a number to get an authorization code and after a several minutes said he could not refund my cash because the receipt was not valid. I explained I wanted my cash back. I remained in the store until 10:35pm attempting a resolve. They insisted I start the next day all over again at the store where I had purchased the items and try to solve the issue of the receipt there. I repeatedly asked for a contact number but was told everything was closed.

When I got home I went online and found Customer Service 1-800- and called them to file a complaint and they informed me that if authorization department? cannot override the decision then nothing can be done for me! No one will resolve their? mistake. Oh yes, evidently it is protocol to train employees to tell customers to go shop at Walmart. I had 1 employee and a manager tell me that tonight. (reflection, Target does not care about customers)

I am exhausted, stressed and emotionally distraught, humiliated and traumatized...... Target stole my money & time. Target gives consumer no recourse! I have had to spend my money, time and gas on their mistake. A class action lawsuit needs to take place about the way Target treats their customers and their return policies. It is the only chain I am aware of that NEVER wants to stand behind their products or service.

i went into target today to make an even exchange. I had a necklace that i had bought for me about 3 weeks ago. It had broke and was a clean break. The lady at the guest service and the jewery counter agreed. There was one more lady working at the guest service. I did not have the receipt beings I did not expect the necklace to break. The first lady was going to exchange it for me. The other lady said no without a receipt. I went and bought the same necklace to have a receipt and to make a return. I know this is not the right thing to do however being honest was getting me no where. The one lady behind the guest service called her manager Mike.

I explained what happened and told him how rude his employee was to me and he didn't want to hear any of it. I did call her a little snot with I know was not very nice but this lady was to the extreme at being rude and would say things to me to try and anger me. Mike was even more rude and told me to leave and not to come back that he didn't need my bussiness and to take it elsewhere. He kept telling me I needed to leave. I didn't understand why he was behaving this way since I had never once raised my voice, cursed, or try to cause problems. He just did not want to hear my complaint. He told to call the number on the bussiness card and informed me to give them his name. I did do this.

This man Mike stood with his hands in front of him folded and kept telling me to leave. He was pretty much escorting me out the door with no reason expect that he did not want to hear that his employee was very rude and unprofessional. Mike was acting as though he was a bouncer in a bar trying trying to intimidate me. He stood and watched me leave the building. This is totally uncalled for over a return. I could understand if I had stole something or tried to cause problems but I did not. I know you have video tapes over the guest service area. I hope you will pull the tape and watch it to see how your employees and most of all your managers are treating your customers. Or let me change that to mistreating. I do work in the public as well and I would never run a customer off or be allowed to without losing my job. I cant't get over how rude and arrogant Mike was. Lets not forget the lady in guest services. This happened on Monday around 3 to 3:30 on nov.17th.

i purchased a schwinn bicycle from target in may 2008,the back wheel spokes started popping off in august 2008.I complained to target ,but they told me my 90-day instore warranty had expired.I then took my complaint to schwinn,during a phone call schwinn rep told me they would replce the back wheelbut the part is on back order until october 24 2008, once they recieve it,it will take up to 10 business days before i recieve it.Today is november 15 2008 NO SHOW.

On 11/25/07 I pursched a 10' AUDIOVOX DVD player and took out the extended service plan #TAR#S1002848713 . In 10/08 I returned the item because it stopped working.

The orginal cost of the item was $149.99 but I brought it on sell for $84.00 plus the 19.00 for the servicce plan. I received a gift card from Target for $84.00. I went to target to get another one but the cheapest one they had was a 7' for 99.00.

Since I had the extended warrant should they have not sent me another 10' that I had instead of the $84.00 gift. I will never find another 10' at $84.00 price.

I purchased a curtain rod from another store. They did not have the drapery hooks I needed, so I went to Target against my better judgement. The drapery hooks were the wrong color. Took they back 9 days later. I could not get a refund because I had not waited long ENOUGH to get a refund. I must wait 10 days, so had to come back the next day to get a refund.

This policy is not posted anywhere in the store that I could see. I am 70 years old. Having to go back to that store was a real inconvenience to me. About once a year I try to shop in Target again, thinking their policies have since become more customer friendly, especially with the economic downturn. Not so. It will be a LONG time before I enter that store again. The store is well stocked, but not one I will shop in. They must not need the customers. Hope they fail financially.

Driving to the store once more, the next day is a waste of gasoline and my time.

A few months ago I received a $15 outfit for my 7 year old. In the middle of this, my father passed away to cancer so I have been upset and trying to mourn. I finally was able to go through my son's "new clothes" a realized the outfit was too big. Today, I took the outfit to consumer service hoping to get store credit and bring home something special for my son. [Their] cashiers were RUDE and put me down. They were borderline verbally abusive and was hoping to win the "battle".

I felt cornered because more and more workers, not EVEN in this department were coming to me to stare like some freak show. Then customers, strangers to me, stepped in, also verbally abusing me, workers said NOTHING! I am so upset. The tags were on logo, CHEROKEE brand, and they offered me $1.00 back. It's not the money, I asked for STORE CREDIT, to surprise my son after months of family sadness. I am disappointed that [their] workers are unaware of today's money problems, I am aware of the store policy but it was a true oversight due to a mourning period and they were so cold to me.

I have spent so much money and time in Target in the past. I am shocked. I could understand IF the tags were not on the items, but the stickers and tags were there. I told the "manager." HE WALKED AWAY FROM ME. That hurt more. I wanted store credit, not to escape with $15.00 in my pocket. I am uncomfortable asking for the receipt, it's been too long.

Please help me. I am crying now due to being embarrassed. The store's workers made me feel like a loser and after just losing my father, this is NOT what I need. To whom is reading this....I just wanted to make my son happy. HE deserves it. Thank you.

I went to return a game I said wasn't compatable with my pc. I didnt get into any detail cause it prob. would have went right over there head anyway. It said it was for vista,1.2 mgh 256 mb ram direct x , compatible video card ect. Well anyway I opened the package downloaded it everything went fine tried to play it, it said unable to locate pixel image . my pc barely a year old, I found out I needed a better video card .

So I went to target w/my daughter told them I needed a refund, well lady at front desk said sorry I cant refund the money its already open, mind you I was being nice was gonna take it home and thought dont be so stupid next time! i guess it was the manager nice lookin woman brunette w/ blue eyes said we cant refund your money its already been opened is anything wronge w/it I said no just doesnt work on my pc. she stated well we cant take them back cause we cant resell them. I was like ok so im stuck w/ a game I cant even use, and was getting ready to walk away when she told me w/ a little tude in her voice that I should make sure its compatible before I buy it . In the mean while next to me a lady wants to return some sugar daddies and sweet tarts candy cause her little girl didnt like them. SHE RETURNED THE CANDY, TARGET EMPLOYEES DID NOT REJECT THE CANDY, THEY REFUNDED HER MONEY OH YA AND SHE BOUGHT SOME SOCKS!

I AM OUT $11.00 DOLLARS ITS NOT GONNA MAKE ME STARVE, BUT THATS CRAZY THEY CAN RECIEVE CANDY BACK BUT NOT A GAME. I KNOW NOT TO BUY FOOD FROM THEM NOW !

I bought a pair of work shoes with a gift certificate in the fall of 2007. The soles had a spider-like overlay, a sort of grid glued onto the sole and the heel. This grid came unglued in several places, and because it was loose, it tripped me up numerous times on rocks and grass as I tried to do my work as a gardener, creating extremely hazardous situations for me.

I visited Target several times asking for a refund or some credit but because I have always trusted Target's good reputation, I had not kept the receipt. So I called the corporate offices informing them of the dangerous product they were selling, but they made no offer to rectify the problem. I have not worn the shoes since, because they are unsafe, and the various kinds of fool-proof glue I tried never worked for any length of time.

This difficulty made my work hazardous and delayed my accomplishing all I was required to do on the sites where I work.

two baby swings were bought from target for my first great grandson. the baby shower was june 1 2008, Zayden was born june 30,2008. i bought the take along swing, there was a recall on it, a friend bought the big one, she paid 160.00. both of them do not work any more! we tried to return them to target but they said NO it has been more than 90 days, our reciepts went under water from the BIG flood we just had here in Indiana. I think it's a shame that we have TWO swings that do not work! I guess we are suppose to throw them away? so now my lil great grandson does'nt have a swing! he will be 3 months old on september 30. we didn't ask for money back, we wanted another swing! sorry but I'll take my business elsewhere. 90 days! well he hasn't even been here for 90 days yet.

I was recently given a dress shirt as a gift, which unfortunately did not fit. I tried to exchange it for a different size, but did not have a gift receipt. Based upon this, I was told, two separate times by two separate stores, that they would only give me the lowest sales price on this item during the last 90-days - which equated to $4.50. Considering the original price was $20, I thought there had to be some sort of misunderstanding. Initially, I thought maybe the manager thought I was trying to return this item and if that was the case, I would completely agree with their corporate policy on this.

However, I was not trying to return this item, but rather exchange it for the same exact product only in a different size. Each store was apologetic for their policy and said that there was nothing they could do. I guess the thing that confused me is that when I visit competitors of Target, I have been able to exchange for the same product without any issues.

Needless to say, I did not exchange this item as I did not feel like allowing Target Corporation to make an additional $15.50 on this purchase. I have since called their customer service department and filed a complaint - they told me they would route this to the right people. I also sent an email to their guest services branch and got the following response back: Dear Tim, I'm sorry the amount we're able to refund you didn't meet your expectations. During your visit our team members explored the possibility of returning your shirt without a receipt. We've established guidelines when offering this service to provide you with a consistent experience. We track and limit these expectations to small gifts twice a year. Additionally, the amount we're able to refund reflects the lowest selling price in the 90 days....

When I received this response I felt like it was nothing more than canned corporate banter that had been sent out numerous times before for similar situations. That being said, I then wrote letters to both their President & CEO as well as their Sr. VP of Sales & Marketing and am still waiting on their response.

I purchased a shower curtain rod that was said to be standard. The purchase was made with cash. The item was around $36. When I found that the curtain rod was too wide for my bathroom, I decided to take it back. I could not locate the receipt but had never had problems with returns at Target in the past.

I tried to return the item and was told that any item over $35 that was paid with cash and no receipt available could not be returned. I asked if I could get a store credit and was told by the clerk that the item was over $35, therefore not eligible for store credit. I asked if I could get a store credit for a lower amount (under $35) and they said no.

The clerk said that I could contact the manufacturer. Unfortunately, the manufacturer is Target. The item is made for Target only. I sent an e-mail to customer service on line and they said that they could not help me.

I have a shower curtain rod that I cannot use and am out $36.

I bought an ink cartridge combination for a Lexmark printer. I asked the employee in the department if they had a guide that said which cartridges should be purchased for which printers and was told no, they did not, so I bought the product I thought would fit my printer, because I was almost out of ink and Target seemed to have a fair price. It did not fit. It was never opened.

I live one hundred and forty-five miles from that Target store. The closest Targat to my home is over fifty miles away. I have family in Philadelphia, where I purchsed the product. I have no reason to drive one hundred miles, round trip, to exchange an item costing $38.00, so I waited until I was going to Phillie again to return the purchase. Because the purchase was made more than 90 days before, Target refused to exchanged it or give me a credit. I have spent hours trying to find a person's name, who works for Target in a capacity to deal with this situation, but to no avail. I will continue to search for a contact, because I want a real person to know how upset I am about their arrogant policy.

I bought a Rowenta iron. It cost $70 and I got it for $55. A week later, it began leaking, so I took it back WITH a gift receipt. I was told it couldn't be returned because I opened and used it. How would I know it leaked if I didn't use it? An EXPENSIVE iron should last longer than a week. I called customer relations--useless! #2: 2 weeks ago, I bought a downe feather matress top for $80. As I had a lot to carry, I had the cashier place the receipt in the bag. I realized the pad wasn't what I thought it was when I removed it from the bag. Also, it had a yellow stain. I put it back in the bag but realized the receipt was not there. Yes, it could have blown out of the bag, but doubtful--the bag was very full. I believe it was a human error and it wasn't put in the bag.

Target would not accept that. We don't make mistakes is what the manager said. I said, I don't need money-just credit. He said no. He also said there is a stain and how do they know I didn't put it there? I called customer Relations and the woman was condescending, repeating my story back to me but changing the words to sound like I was at fault...you stained it, ... you lost the receipt.

I told her I should not be punished for them selling stained product. It was useless. She refused to give me a supervisor and finally hung up on me after telling me I was not professional. This is NOT my profession--it's Target's! I will never shop there-they are thieves!

Lost customers AGAIN!

I purchased a hair clip by Goody for $4.98. I went to use it and the back part of the clip broke. My daughter went to return it to the store within a week of the purchase and the dept. manager in customer service refused to give a refund. She said once the clip was put in the hair it was not covered. She refused to give her name or call the store manager.

We have spent thousands at Target in the past. This attitude is the last straw. My daughter had been given a jacket by a friend and the size was wrong. We did not have a gift receipt but all the tags were still on the jacket. Target refused to do an exchange. This policy will cost them alot of business. I am furious by their lack of customer service.

The hair clip is obviously not useable and I have lost the money invested. The jacket we gave away as it didn't fit.

I purchased a Kitchen Aid Mixer from Target unopened. I took it home and left it in the box until I was ready to open it. While completeing the work on my kitchen, I realized I would like another color for my base.... So I returned it, with receipt (unopened). While at the Customer Service Counter the box was opened to verfy that there was a mixer in the box- At that time, 3 different managers was brought to the counter and I was told that the items do not match up.

They proceeded to inform me after waiting ALMOST AN HOUR for an answer as to why I cann't return/exchange the mixer was becasue of the following- That perhaps I opened it becasue Target is perfect and they never return items that have been used. Also they continued to 'IMPLY' that if I didn't want this to happen then maybe I should've left the original item in the unopened box that I was returning. AND THAT in the future I need to open the boxes in the store when purchasing such expensive items to verify what is being purchased. The final straw was that and I quote I should be happy..... you have a mixer.

I got the number for Customer Service Relations and went through more red-tape as to whether Target could have possibly returned the bad mixer and put it on the shelve. I didn't get a clear answer except that after paying over $270.00- I would have to pay for shipping to send it to their main office along with other paper work so that a Superviser can make a final decision that may/maynot go in my favor.

In the mean time THAT still doesn't solve the problem; that I (the consumer) purchased an item from the store that WASN'T OPENED until the day I returned it in the store. OOOh, but some how it's my problem because I didn't open the box before leaving the store. I have shopped at Target for years, however I will think twice before going there again and giving my money to a company that IS PERFECT AND DOESN'T MAKE MISTAKES. The managers also need a crash course in respect and customer relations.

THe in result is that I still have the New mixer that's not so new purchased for a new price. Along with alot of I'm sorry's for your inconvince..... but we stand by our policies.

tried to return toy we have 2 of. called person who purchased it. they bought it at target highpoint, but threw out receipt as it was a gift. target has always exchanged gifts - this is why mothers buy presents for others there. woman who served me was frustrated witrh previous customer so i got her officious brunt. even though they have the disgression to allow an exchange if it is not a target import she refused.

target customer relation are useless - not willing to take my complaint seriously. they just talk about how some people try to defraud target. if i was doing that i wouldn't still be trying to return to the correct store. i would just have taken it to another store as the other large stores in our area dont behve like this.

my son now does not have anything for his birthday from my sisters mother in law. she spent $19.99 on the item. we could not afford to buy him a gift for his birthday and relied on the present for him to have gifts. this is not good enough. i did not want a refund, just to exchange for a gift he didn't have.

Yesterday I bought a pair of shoes for my grandson. I DID NOT remove the tag, I DID NOT remove the elastic from the shoes and tag, I DID NOT try them on my grandson because simply holding them up to his foot was enough to know that they would not fit. This morning, approx. 8:30am, I went to EXCHANGE them. I was refused by the clerk repeatedly telling me that she was unable to give me credit without a receipt. I ask for the manager. The shoes cost me $9.99.

First, I was caught off guard by Target refusing to exchange a product that was, clearly, not used or damaged in any way. Secondly, I was confuse when, after asking to speak to a manager, the manager asked me, Did you not get a non-receipt exchange? I answered, No, I was refused one. The manager, with a very surprised expression, asked the clerk if she made a no-receipt exchange and she answered, No, I was told not to. TARGET, what is going on?

Finally, the manager refused to make the exchange. I was not asking for my money back. My confusion is: if the manager tells me that there is a non-receipt exchange policy, then why was I not honored with it? Why, when a manager stated that there is a policy to allow an exchange did the manager not over-ride a clerk? I am very disappointed with TARGET. I am shocked with the experience I had this morning. This is a lot of money. This is a product I cared for, knowing that there was a possibility of an exchange. In case you are wondering what happened to the receipt, my husband tidied up my desk, throwing out, what he believed to be an empty Target bag, into the trash.

I purchased a Notebook Wireless card for my daughter for her birthday. What she really needed was a router for her wireless laptop. The receipt got thrown away with the Target bag. When I tried to return this unopened Wireless card 2 weeks after her birthday, I was told at Target customer service that I could not return this since I didn't use my Target credit card and I didn't have a receipt. I asked if I could get store credit and they told me no. So now I have a wireless card worth $69.99 that I cannot use and cannot return. They told me that if I had spent only $39.99 I could of received store credit. So, apparently the more money you spend at Target the more you get taken advantage of.

I shop all year at Target and this is the first time I have tried to return something without a receipt. I was told over and over again about their return policy and that they are sorry etc. Since Target is so big they have lost the customer personal touch and simply just don't care. I will not be shopping there ever again and I spend a couple of thousands there each and every year.

If I have a legal leg to stand on, I would like to be contacted.

We purchased a king size premium cotton and polyester mattress pad from Target last summer for our ski condo in the southern Rockies. We laundered it for the first time this summer and dried it on the Easy Care cycle in an electric dryer. It disintegrated with the polyester melting into pebbles and sticking to the back of the dryer - ruining also the king sized sheets that came in contact with the melting polyester in the next load.

I took the item back to my Target in State College PA and was denied any satisfaction since it was past 90 days. Everyone I talked to up the line - store manager and 3 levels at the customer service number was cordial but firm. TARGET DOES NOT STAND BY ITS PRODUCT! - The manufacturer is Zhejiang MultiGlory International, Zhejiang, China - distributed by Target. so we are out 60$ for the mattress pad.

Up until recently the nearest Target was about 50 miles away from us. Every time we got in that vicinity we enjoyed shopping at [their] store. A few months ago I purchased a pair of clogs for my grandson (16 months old). Until I got them to him, found out that they didn't fit and then got them back some time had gone by. Now since the price of gasoline is what it is we find ourselves not making the Target trip quite as often. Hearing that a Target was going to open about 40 minutes from our home we decided to return this pair of shoes (7.99).

This past week my husband and I were going to shop in newly opened store in Muncy, PA. We took the shoes into the store along with the receipt (which was over 90 days) and proceeded to return the shoes. We then learned of the 90 day policy for returns. What a fiasco! Two times a year you can return an item without a receipt but your license has to be swiped. I could have returned the shoes without a receipt but when the clerk knew I had a receipt she was not willing to return them. I called for a supervisor(Justine) who told her to return them as if I did not have a receipt. Now, I had to get out my driver's license (makes you feel like some time of convict having your license swiped for returning an item (remember I had the receipt) and then only to find out I would be given the sale price of 2.99. I took back the shoes and then asked to speak with the store manager (Kevin). Again he repeated the policy. There was nothing he could do.

My husband and I left the store without even looking around. The next day I called target's 800# to tell of our shopping experience on the phone (Jana) and again was told the same policy. I then asked to speak with her superior and talked with Val who said she was a multi target guest specialist. I received the same response from her. Now, my husband and I can't believe that Target would handle this situation like they did.

My husband and I have been in the retail business for many years. We now own and operate our own pharmacy. We realize the need for policies etc. BUT were always taught the customer is right. If you want a customer to return to your store treat them the way you would want to be treated. A customer coming into your store is worth x amount of dollars so you want that customer to keep coming back.

After I took the time to call 800 number and to tell them of my frustration don't you think a better way to remedy the situation would have been to say, I realize you were not aware of our 90 day return policy and for you frustration or whatever we will not be able to give you your money back for the shoes but how about a 10.00 gift card. We would have felt better about the experience along with learning about the 90 day return policy and would have felt like returning to [their] stores.

Now, we will not be patronizing [Target] stores and will certainly be passing along our experience to others-family members as well as customers that shop in our store. Is it worth it to lose a customer over this small amount of money? Family members have asked us how we made out and cannot believe what we have encountered. My father says he was not aware of the policy and refuses to shop at [Target] stores seeing the way our situation was handled. We certainly will pass the word along.

On August 5, 2008 @ 3:27 PM I purchased for $49.99 with tax $55.11 purchase item #080030297 which is an I O Magic DVD CD RW DRI at the above mentioned Target Store. I was unable to use the internal DVD CD RW DRI, and attempted to return the item with the purchase receipt August 6, 2008 at or around 8:30 0r 9:00 am. I was first informed by the first cumstomer service rep that it was not the same item I had purchased because the Serial number was not the same. I disagreed stating that this is what I purchased, and asked just what where they implying.

At this point the rep involved another customer service rep to exam the item. He also said it was not the item purchased. I asked them to at least compare the item to another I O Magic DVD CD RW. The initial customer rep did find out that the item was at two other Target stores but failed to call to verify the purchased item was indeed the same. At this point I ask to speak to a manager. I also asked if the cameras in the customer service area was working and the manager said "yes".

I wanted to make sure a record of this treatment would be available. There where several other targets that had the exact same product on their shelves, but not one of the Two or three managers who eventually surrounded me even made no attempts to call the other stores to verify that the prodcut was the same purchased. The managers concluded that they would not refund my money because the serial number did not match the box. I asked if they where misrepresenting their cumtomers by selling something different than the package item?

At one point a securtiy guard was called who remainded guard over me. I am frigtened that now they are going to arrest me! I was completely humiliated, frightened, and totally embarrassed. The store was full of customers. People I know shop at that this store I am too embarrassed to ever go there again. My neighbors shop ther. I retreived my item left that target, and went to another Target located at W. Peterson in Chicago Il 60659. I explained the situation to Receipt ID#2-8219-2079-0122-9029-2 (customer service rep) who stated that that Target located at the Elston address was showing a refund had been made.

I had the item I purchased and found in this Target an unopened I O Magic like the one I purchased. The young man opened the sealed DVD CD RW to discover that indeed it is the same item I purchased, and gave me a refund. I am mentally distrought over this I will need addtional sessions with my therapist just to address the humilation and embarrestment I suffered at the hands of Target's management, and staff.

I am disabled sufferring from mental disorders due to strees, and am presently under Doctor's care for this disorder. My charater,integrity and honesty was attacked and in front of Target's customers some of which may have been my neighbors. I was treated like a common theif. I just received at 12:34pm a call from Moss K. 312 who represents Target stating that there was nothing that they could do about this. This is just insult to injury, and I want them to pay for my suffering, embarrassment, angusih, humiliation, and deafamation of my character.

On 6/24/08 I purchased a Garmin Navigation system for my car. Got it home and carefully opened the box to read the instructions. After reading them, determined that I would not get good use out of it because I wear reading glasses and I am hard of hearing, so if the system was mounted on the dashboard, I would not be able to read the map or probably would not be able to hear the instructions.

Returned item the next day and was told could not return because electronics were not returnable. I stated that I did not get this in Electronics, I got it in Automotive dept. and there were no signs indicating that item was not returnable. Supervisor said there are signs all over the place. I went back to look and there were no signs in automotive and there were also no signs in Electronics indicating electronics could not be returned.

When I purchased item the clerk told me to be sure to hang onto the receipt in case I needed to return item. She did not tell me that it had to be returned unopened. This is an unscrupulous way of doing business and if an item is not returnable if opened, it should be told to the customer when purchased. How do they determine what an electronic is? Stereos, CD players, DVD players, TVs are all returnable, and they are electronics.

I want to return this item and get my $149 back.

My visit to Target today with a return was very poor as customer service goes for growth in a store and returning customers. I had made a purchase for my church, which totaled $25.68 for decorations along with other items that totaled close to $200.00. The $25.68 items would not work with the lay-out, therefore I wanted to return them. From the time that I purchased the items, we had to go out of town for several weeks, pushing the return date pass the ninty day return policy.

When I took the item back with the receipt, the cashier stated that she could not do anything about refunding my money or giving me a credit to use later, inasmuch as the ninty days had passed. I ask to speak to the manager, who appeared to be 22 or 23 years old, and got the same answer as from the cashier. My response was that if I had purchased the items from Wal-Mart and had the receipt there would not be a problem. The manager stated there was nothing he could do and "Sorry". At this point I advised him and the cashier that I would never shop at that store or any Target again. His response was O.K. and have a good day. This is far from customer service expectation dealing with stores the size of Target.

I am a retired customer service representative from a very large corporation, therefore I know what it takes to deal with satisfaction. I know many people that shop at Target now and will for sure let them know what they have to look forward to with returns or other problems. I have reard the pages and pages of complaints concerning Target. It surprises me that the store is still in business with that many complaints.

One of the sad ones is that a soldier leaving to fight for our country purchased a box of leggos to pass him time until leaving. There was a package missing, which created a problem making any object. Target would not give him a box or the package that was missing because he did not have the receipt, altho he had the box and it scanned the store code. This is nothing but outrageous. The list can go on and on but this one should be enough. I suggest that everyone reads all of these complaints.

I have shopped many years from Target but can advise my last purchase on June 16th for $217.90 will be my last. The items that I had purchased on this date for a baby shower will be returned and I will not be purchasing the gift certificate that I was getting for another event.

There are too many other stores with quality items and good prices to shop from and be appreciated as a customer.

I have an item I don't want and have no use for and am now out $70. I hate Target and will never shop there again. I understand having a return policy but this one is very restrictive and is not consumer friendly at all. Also, portions of their policy are not posted such as the $35 limit on non receipt returns. It has to be at least illegal to have a posted return policy and an unofficial/non-posted one at the same time doesn't it?

Because I paid cash for two items and had no receit they were going to give $4 dollars less than I had paid for the items which were pee pads for my dog which I decided to stop using. I had never tried to return anything to a Target store before. I would rather give them to the humain society than take $4 less. The staff person also threw my bag in the trash instead of recycling it and then when I decided to keep them they gave me a new bag. Haven't they heard of going green? I will just go to Walmart of which there are two of in Conway, they recycle their bags, are open 24 hours a day, and have never given me any problems with returns.

Purchased 4 outside lounge chairs about 3 1/2 months ago. In the last 2 weeks noticed white paint comes off of metal frame of chairs whenever someone touches the painted surface. All 4 chairs have this defective paint making the chairs unusable as the paint gets on clothes, skin, etc.. Tried to return them to Target However they claim they are not responsible because the reciept for the chairs is over 90 days old. The manager offered us $9 per chair, original cost was $44.99 per chair. He claims the best he could do is $70 total.

We feel this is unacceptable as we have over $180 invested new. Any outdoor furniture should last more than a few months. This is a target store brand Home and I would think Target would stand behind them. We were told to call the manufacturer and maybe they could help. I am out $180 can't use chairs and can't find replacements as season is past. Is the paint that me and my family got on us safe?

I placed an order for Mr. Freeze which ws faulty (water leakage). I returned to a store in Garden City Ks. I used my Mastercard and a gift card for the purchase. I received credit on my credit card for the return, however I did not get credit for my gift card. I did reorder however I was charged full price plus tax and shipping. Shouldn't I have received credit for my gift card. Thank you for your consideration in looking into this for me.

My son received a electronic toy for Christmas. It did not work out of the box. The gift giver had stated that it came from Target, but no longer had the receipt. I tried to exchange it box and all for one that actually worked. The return clerk scanned it and said it came from Target, but had been on sale in the last 90 days so they couldn't exchange it.

I don't understand. They couldn't exchange the broken one for one that works because it had been on sale. I can only conclude that Target is unethical. They knew they took my family member's money for a broken product and did nothing to fix it. Having a policy in writing doesn't make it ethical.

On May 29, 2008, I bought my daughter a pair of Isaac Mizrahi For Target sandals. Both shoes quickly developed holes in the bottom of the soles, all the way through. They are made out of cardboard, even though the bottom of the soles say they are leather. I took them back to the store today, but they would not give me a refund. I believe that shoes should last longer than a few weeks, and that when the bottom of the shoe claims it's leather, then it certainly ought to be leather, and not cardboard. I feel that Target is committing a fraud by selling these defective shoes, and I want my money back.

I wasted my money on shoes that were not really leather, but cardboard. My daughter hurt her feet walking in shoes that were developing holes.

I purchased two 16x20 air filters from the Target in Gainesville Va. at the Gateway shopping center within the last couple months. On Sunday 6/29 I went to replace my filter in my unit and noticed the two I had was the wrong size. I purchased them from Target up the street from my home which is at the gateway center. I didn't keep my reciept thinking I had purchased the correct ones which I have for the past 4 years since buying my home. I brought the filters back to exchange for the same type just a different size. I didn't think it would be an issue because I know they are the same price $16.19. I needed a 20x25x1 not a 16x20x1.

Since I didn't have my reciept the store wanted to charge me an additional $2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info. I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name.

He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?

I purchased two 16x20 air filters from the Target in Gainesville Va. at the Gateway shopping center within the last couple months. On Sunday 6/29 I went to replace my filter in my unit and noticed the two I had was the wrong size. I purchased them from Target up the street from my home which is at the gateway center. I didn't keep my reciept thinking I had purchased the correct ones which I have for the past 4 years since buying my home. I brought the filters back to exchange for the same type just a different size. I didn't think it would be an issue because I know they are the same price $16.19. I needed a 20x25x1 not a 16x20x1.

Since I didn't have my reciept the store wanted to charge me an additional $2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info.

I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name. He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?

I purchsed items with a check on 6/20/08 returned a couple of the items for a cash refund and the store refuses to refund me cash. I read the information on the back of my receipt and there was nothing indicating a waiting period for check returns. I checked my bank to see if the check cleared and to my surprise it cleared the same day I made my purchases on 6/20. The receipt stated that they use e-check, which operates much like my debit card.

I asked the clerk in the store if it was possible to get the refund credited to my debit card which is the same account the check was written from, but to no avail. The customer service person and the supervisor both kept telling me that they have guidelines which I don't have a problem following if I can see them in writing or displayed in the store.

I really need someone to tell me how is it justified or is it even legal for Target to deduct their money from my bank account immediately and make me wait at least 8-10 days before I can get a refund when such a policy is not displayed in the store nor on their receipts.

In early 2008 my fianc & I opened our wedding registry at www.target.com. There, we registered for more than 70 items available at any Target location, or on their retail website. By opening a registry at Target we encouraged our friends and family to shop there, not only for our wedding gifts, but also for themselves.

8 days after the wedding ceremony & celebration, and only 2 days after returning from our honeymoon we gathered all of the extra or unnecessary items, originally purchased from Target, and took them to the Target store. We were hoping to return these extra, or unnecessary items and exchange them for Target store credit with which we could purchase other, previously uppurcased items off of our wedding registry.

After a friendly greeting and explanation of our intentions we were informed that only a few of the items brought with us that day would be refundable for two reasons. First, any items that were over $20 and without a receipt, were not acceptable - not for a store credit, not for any type of restocking fee - NOTHING. Next, we had two items that had gift receipts that were more than 90 days old. Because these items were over $20 & were accompanied by receipts more than 90 days old, they were not to be accepted by Target AT ALL.

I explained that we received these gifts one week ago at our wedding, on May 30th, 2008 (date listed within the Target system on our registry). I asked how it could be possible that our guests could purchase these items early, include a gift receipt & the items still be non refundable for a store credit minus any restocking fee? Crystal informed me that our wedding gifts were purchased too early and that although the items are still currently sold, at original prices, through Target, there was nothing she could do about it. She actually encouraged us to go back to our wedding guests, the gift givers of these non-refundable items, and ask for their credit card information, that way she could pull the receipts out of Target's system & see if there was anything we could do.

I informed Crystal that going back to a wedding guest & asking for their credit card information would be extremely rude, not to mention tacky. She suggested that we LIE to our friends and family, tell them their gifts were broken or defective & get their information that way. WOW...!

I purchased an item that did not fit the area I had chosen. (gate) I return to store for refund and I did not have my receipt. They used one of my checks to track purchase they could not find it in the computer.The manager had me wait 11/2 hours for a printout of the transaction, he could not find it. I was told to go to the bank and get a copy of the check front and back and they would give me my cash back.This was another 1/2 hour spent in the bank.I returned to the smithfield store with all needed, and once again they ask for another blank check to put into the register it did not register. With all copies in tow and now deeply embarassed and frustrated I asked for the manager. She returned with another man and the clerk explained the matter and they said they would not give me my cash back.

After all that they requested, and rejected, which I feel was a considerable waste of my time and efforts they issued me a target card. If this is what happens when you make a purchase return I will not encourage any of my friends or family to shop at target. Embarassed, frustrated, and humiliated. I wasted gas, time and money.

My son bought a portable baby swing at Target that didn't work. I said I would take it back for him since he was flying out of town the next day. When he bought it, he tore off the bottom of the receipt that had the gift receipt attached to it and threw it away at the store before leaving. About 36 hours later I brought the Original Receipt and the Defective Swing for a refund. They informed me the item had already been refunded the day before. They could not see the impossibility of that statement. Upon checking, the gift receipt from the garbage was used for the refund.

They refused to do anything for me. Now I have a defective product that I can not even give to charity and they seem to have a employee scam going on, since the refund could not have involved the product since I still have the worthless product. I reported this scam to the corporate office and they said the money has been refunded and there is nothing they can do. How about honor their return policy and treat ME like the honest citizen instead of the criminal? I am going to make sure everyone knows what a risk they are taking when shopping at this store!

Loss of 43.29 plus over an hour of my time and prolonged increase of blood pressure.

Target's return policies are absurd. We completed our baby registry at Target. Most gift givers shopped at Target but many people did not know that they had to show the registry to the checker and have the purchase associated with it. Thus, when we needed to return items we ran into Target's exhaustive policy about returns/exchanges only with a receipt OR worst case, two returns allowed pe calendar year for a total of $20. per return per individual ID. In this day and age, only $40 per year? They say this is due to the amount of shoplifting that occurs! Target customers should not be punished for the way that gift givers purchase items. Many of the items we were given are sold only at Target, yet we have no way to return/exchange them. I just called Target again today and Guest Relations reps only follow their script and refuse to help. They make the comments available to management, they say...

Money can be tight when raising a family. If only we could exchange these 'Target only' items for something our baby can use. NO way, says Target. Target is profiting well from their incredibly tight return policies. The returns dept. assures us that the policies will be tightening further in the near future!!

Well today is my birthday and my kids thought they were doing an awesome thing by purchasing a electronic drum set for there dad. The drums were purchased around $250.00 and when I set it up one of the drum heads did not respond nor did a pedal. I did some research on this product and its [expletive]. My kids paid cash since I 15 year old can not have a checking account or a credit card.

We went to return it at Target and they said they can get us the manufacturer and I told them that I can't believe they themselves wont stand by the product they sell. I was told there was nothing anybody could do. So now we are stuck with a piece of junk that Target got #250 for. Well they now lost me and my family as a customer. I did buy my clothes/food/products there. Goodbye Target!

We lost #250.00 due to an issue that my children can not understand. If a individual sold me this product they themselves would have responsibilities or would be charged with fraud.

My Mother purchased clothes for her great granddaughter in the beginning of spring for her birthday. When she gave the clothes to her in May on her birthday they did not fit. She could not return them because the 90 days had expired. They would not even issue a gift card which is what my Mother wanted. The customer service person was rude and obnoxious to my Mother with her great granddaughter standing right there. All the tags were on the merchandise and none were worn. So she is out $75.

A call to the store left me baffled at their lack of customer service. The woman who answered the phone was rude to me when she found out I wanted to speak with a manager because I had a complaint about one of their employees. I was hung up on twice. When I called back the same person answered with an attitude when she recognised my voice. She was reluctant to even connect me.

The store manager was no help what so ever. In this day of economic tightening you woulod think they would want customers to shop there. They lost several customers because we are spreading the word on how we were treated by more than one person on that stores staff. It was a valuable lesson in how to treat people that her great granddaughter saw that day. The store manager did not even care that they were treated with such disrespect.

I purchased a Dirt Devil vacuum at a local Target store on 02.28.08. This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem. When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.

Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt. This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.

I'm out $85.39, and I have a nearly useless vacuum which I must now replace.

I had numerous gift cards from my baby shower for Target. In February, before my infant was mobile, we bought a baby gate for use when she was moving more. This past weekend (6/7/08) we finally decided it was time to start using the gate. When we opened it, we found it wasn't wide enough for our stairs. I located the reciept and took the gate back to the store in it's original packaging and wrapping. The store won't accept the return as the reciept is expired by one month. I called the Target Customer Comment number at the store's urging and of course, they're very sorry but it is their policy that the reciept is expired. I explained that many baby items aren't used right away as the baby is too small for them - the gate being one example. The 90 day receipt policy doesn't work for many baby items.

Target does not properly inform customers of their return policy. I am accustomed to being able to return clothes with tags on them AND an accompanying original receipt up to 6 months after purchase. I bought 3 pairs of pants and went on travel for some time. I tried to return them 5 months later and was then told at the returns desk that it did not matter I had a receipt and that the clothes still had all the original tags. Putting a receipt expiration date on the receipt is not where customers expect to find a return policy so that is not proper notification - especially as the receipt has all this extraneous data.

Target needs to POST the return policy CLEARLY at CHECKOUT. I would have never known all the nuances of their return policy (e.g doesn't matter if you have the receipt and they may not give you the full value of the item if it has been on sale since you bought it even though you paid fullk price, nor the 2 item return a year maximum a friend just told me - without my attempted return today and sharing the story with others that made me research the details of their return policy.

Pair of jeans ($30) were not able to be returned because it was after the 90 days and Target did not show them as part of their active inventory any more.

Today, my 18 1/2 year old son, who's a US ARMY National Guard Soldier, bought himself a Star Wars LEGO set at Target, that cost $49.99. He just wanted something mindless and fun to do because he leaves a week from today for a year deployment to Iraq.

Well, he gets home tonight and sets about to build the set...and the bag numbered #1 is totally missing. Which makes the set basically worthless. So, my husband and I said we'd run out quickly to Target to make an even exchange for him. He no longer had the receipt because he said he only bought 2 beach towels and the Lego set...he didn't think he needed to keep the receipt, so he had tossed it out. PLUS, he paid cash.

I get up to the returns counter and the girl tells me that because its an item over $20.00, there is nothing she can do, saying that the computer locks her out if its over $20.00 without a receipt. I said, "But I just want an even exchange". I got the "sorry, there's nothing I can do". So I even explained that he's leaving in a week for a year in Iraq and that by the time I contacted the Lego Company, he'd be in Iraq! She repeated there's nothing she can do.

So I walked away...mad and near tears. Then I decided to go back and speak to a manager. She got one who came out and this guy of all about 20 years old, tells me the same darn story. The guy says, "Well, that's not my problem, but I can't do anything about this without a receipt. Did he use a credit card?" I said, No, he paid cash. He says, Sorry, I can't do anything."

I use to love Target and defend them to those who hate them. But no more.

I am really upset with Targets return policy and I am/was a faithful customer that LOVED TARGET. My mother bought a blender at Target and it didn't work but she misplaced the receipt. In the mean time she used an old blender that was lent to her which worked really well. When I finally found the time to take my 62 year old mother to return her broken down blender, I was told I needed a receipt. I told them we didn't have the receipt and if they could look it up by the bank card my mother used. They tried and it didn't show up because my mom had lost the card she used when she purchased the blender. So as it turns out there is nothing they could do.

I went to 3 different Target and I go the same story, THERE IS NOTHING I CAN DO and off they sent me with a broken blender worth $35.00. Its not the money it's the fact that they changed their return policy when before Target was so cool about the returns and exchanges. Not only that but the employees are rude now, like if they are doing you the favor. Target has established a loyal consumer base and now they are taking advantage of the people that shop there. This is wrong and Target has just lost a very loyal customer, I will tell all my friends and family. Companies like this should learn that consumers have the power to make them successful and turn their backs on them. This is wrong and I am disgusted by the treatment Target has taken.

I purchased new sonicare replacement brushes for my electric tooth brushes for approx $28. Upon arriving home I noticed I had purchased incorrect model. My sales slip was thrown away but on the next day I returned the unopened package to exchange for correct brushes. I was advised although target sticker is still on package no exchanges/refunds without receipt since December (New store policy). I feel this new policy should have been mentioned when first purchased.

I now have two replacement brushes worth $28.00 I can not use.

I should have stopped shopping at Target 6 years ago after the store gave my husband and I such a hard time returning items from our ClubWed registry. Today I bought the wrong size pajamas for my baby and when I tried to exchange them without a receipt, I was told I had already maxxed out my $20 return allowance for the year. That's because my family shops at Target for nearly everything except groceries and spends thousands and thousands of dollars there every year! I was asked for my credit card instead. The clerk then proceeded to tell me the pajamas were not purchased on that credit card. She was wrong. I had just used it there, at that same store, about 3 hours earlier.

She told me there was nothing that they could do unless I found the receipt. I grew up in a union family and have always detested Wal-Mart. Well, when we walked out of Target today I told my daughter we were going to Wal-Mart. She said, But you hate Wal-Mart! Not anymore. I'm done with Target. If that store is not going to take care of its loyal customers, them I'm no longer going to be one!

I received two copies of the same Blu-Ray disc for my birthday. One of them had a Target sticker mentioning a 90-day return policy. I had no gift receipt, but since I had other shopping to do there, I just figured I would get a store credit. Every major department store does this, so I incorrectly assumed Target would as well. I was wrong. Because the disc cost more than $20, they said there was nothing they could do without a gift receipt, and suggested I be so tacky as to go back to the person who gave it to me and ask for the receipt.

I mentioned that the disc had a sticker proving that it came from Target, at which point the manager hinted that perhaps I, a 50-year-old professional, might have counterfeited the sticker to make an extra few bucks on a disc I had stolen or purchased elsewhere. I gave them the DVD (what am I going to do with it?) and walked out.

The sad thing is that big stores like Target drove small businesses out of every town in America with lower prices and liberal return policies. Now that they have succeeded at this, they are going to start treating their customers [poorly]. Enjoy your greed, Target. I have a Wal-Mart, Costco, and Sam's Club within easy driving distance. Not necessarily better choices, but a fair return policy is a competitive advantage, and the message needs to be sent.

My husband and I registered at Target. BIG MISTAKE! The return policy is horrible. After the wedding we were going thru our presents and got 3 of the same clock. We thought no problem we can return them and get a store credit to get something on our registry we didnt receive.

We went to customer service and they were so rude about it. They said they cant issue a store credit or refund because we didnt have a receipt. Our guest didnt keep the receipt. My husband and I brought target business and they treat us like we were a nuisance and should have known to ask for receipts. I guess I needed to include it on the invitation. We tell brides to be to steer clear of target. I wish we did.

Target has a very strict return and exchange policy. When attempting to exchange a shirt I purchased for a larger size I was told they could only return the shirt and then I could purchase a new one. The problem is that I did not bother to keep my receipt so in order to return the shirt Target was not willing to offer me the full amount I had paid. Here I am a few dollars poorer with the same shirt I had purchased earlier only in a larger size.

Club Wed-bad idea, don't do it or you will regret it. Target's return policy stinks! Am I really suppose to ask my wedding guests to please include a gift receipt. Great idea, I would have had the DJ make that announcement if I had known Target does not trust us. Why would Target refuse to allow you to return a gift without a receipt for store credit unless the gift is less than $20. Maybe my friends are too affluent to shop at Target. It's a trust thing and now I don't trust Target. I beginning to rethink my Wal Mart shopping policy since I will no longer darken the doors at Target.

No return on any merchandise over $20. Now there are 3 crock pots and 4 food processors up for sale on Craig's list.

My wife and I registered at Target because of how easy it was we liked to shop there at the time. After the wedding we went on our honeymoon and immediatly upon our return we moved. Most of our wedding gifts had to stay in storage while we were waiting for our new house to be finished and once we did move in, it took us a while to get settled. Once we got things moved in we got all of our return items (most of which were duplicate gifts) and our gift cards together and were planning a big day of shopping. Once we got there we found out that we were not going to be able to return ANY of our duplicate gifts because we didn't have gift receipts and we were past 90 days of purchase for most of them. All that we wanted with these was store credit so that we could combine it with our gift cards and really get some things we wanted.

The clerks, store manager, and regional operations people that I talked to were all extremely unhelpfull and told me that there was absolutely nothing that they could do for me and went as far as to say that it was my friends and family's fault for not giving us the gift receipts. We had gifts from several other stores, all of which were very helpful and went out of there way to accomodate us. The thing that upsets me the most is that we did Target a big favor by choosing them for our wedding registry. Then when it came to be their turn to help us they were horrible to work with and they really screwed us over. I haven't set foot in there since and hope to never go in one again.

We were stuck with over $300 worth of gifts that we don't need or that we have two of.

So my husband and I just got married a month ago. Now, I am from southern California, the capital of retail, where stores and businesses BEG YOU to do your bridal registry with them. I come from an extremely large family and so does he. We invited 700 people to our wedding and had 2 receptions, one here in Southern California, and then other in Utah. As you can imagine this is a retailers dream: lots people =lots of gifts =lots of business for the company. We registered at Target and Bed Bath and Beyond. Now that the wedding festivities are over our entire apartment is covered in boxes and gifts that are doubles, triples and even quadruples. I received 3 crock pots, 2 microwaves, 2 irons, 2 blenders, and the list goes on and on and on. What is a person to do with 3 crock pots?

So, my husband and I loaded up our car with all these duplicates and drove to target. We filled 2 carts full with presents that needed to be returned. It was then and ONLY THEN that we were informed of their return policy which states that you MUST have a receipt or gift receipt to return items. Put your self in my shoes for a second. I am a bride; I have 10,000 things to plan for a wedding and TWO receptions. How am I supposed to be responsible for collecting receipts for all of my wedding gifts- that I registered for! I have already made their company thousands of dollars on gifts and gift cards that over 500 people have bought us.

My husband called the corporate office of Target and Spoke with Beck (a corporate supervisor) where he told us to "call our guests, find out who gave us what, and ask them to go to their local target and print out a receipt for us." ARE YOU KIDDING ME!!?? So, I am expected to call every one of my loved ones, thank them for going out of their way to look up my registry to bring me something, and then tell them that thanks but I am returning it so I need you to go back to the store so that you can get me a receipt!

So now I am stuck with 3 crock pots, 2 microwaves, 2 irons, 2 blenders, and things THAT I DO NOT NEED TWO OF! I don't even want cash- all I'm asking for is STORE CREDIT so that I can return what I don't need duplicates of and spend the money on other things that we need as a newly married couple. I have friends that get married every single weekend. You better believe that I am calling EVERYBODY I know to let them know of this RIDICULOUS RETURN POLICY. Nobody will register with them from here on out. I will make sure of it.

Purchased a new scale from Target in Jan 08 for a birthday gift given on 4/27/08. The scale did not work and Target refused to refund, exchange it. They would do nothing! They have a 90 return policy. Period! Impossible for gift giving. I have never run into a similar situation and such poor customer relations. Stuck with defective merchandise and the original receipt. This is a battery operated scale and it simply does not work.

This is the second time I have registered with Target for my wedding and now my baby. I am very disappointed in the return/exchange policy with this company. I have found that I have brand new things and duplicate of things needing to be returned, but because guests at my baby shower failed to provide me with an gift receipt the merchandise has been refused. It has never been opened and is in original condition, I would like to exchange things, and am not asking for a cash refund.

I have also found employees within the company when asked are often unaware of this ridiculous return/exchange policy. I will never register at this store for anything and I am telling everyone I know about the enormous headache they are in for, when registering and attempting to return/exchange merchandise from target. Word of mouth is one of the best advertisers and this company rates very low in my views.

I am stuck with brand new merchandise I cannot use, and gifts that are a waste due to the return policy you have. I will never shop at this store again, and I will tell everyone I know about their horrible policies. When trying to email my complaint to Target they said they would look into it and I would hear a response within a couple of business days... No response ever given!

My daughter used Target bridal registry for her wedding. Had three showers, two of them rather large. Gifts that had been purchased at Target could not be returned because she did not have gift receipts. All she wanted to do on some of the items was exchange for different color etc. She only wanted store credit.

Manager said he could not do anything. He did not like policy and that it caused problems for him at the store. He told me to contact corporate about it. Said that he had seen things happen or policies change. He said that the CEO read all the emails and that the store received reports back from corporate. I looked on Target web site but could not find a phone number. Sent a complaint to customer relations. Today I received a reply from Jason -no last name- and it just restated the policy.

Jason suggested we contact the gifter and have them come to the store to do a credit card look up. Not very feasible. These were church showers from my future son-in-laws family. It is not very proper to do something like that not to mention embarrassing for both parties. It would seem that Target just wants to make it as hard as possible in order to avoid a return. Also the registry shows multiples on the list of items bought but they won't accept that as proof. And there were items bought there that weren't on the registry.

She took duplicates back to WalMart, Bed Bath & Beyond, and Dillard's all with no gift receipt and none of those stores refused to honor the purchase. My daughter as well as others generate untold amounts of purchases at Target when they choose to register. It seems that they are using wedding, baby, and gift registries to promote their store and then treat the person who generated the purchases shabbily. Estimated $250. It was about 6 or 8 items at varying prices.

We are expecting a child in a matter of weeks. My family and friends just gave us a baby shower. Prior to the party, I registered at Target, as well as Babies R Us for baby gear and essentials. I have been on the registry site countless times, to update my list and make changes. At NO TIME did I see a notice stipulating the gift recipient must have a gift receipt or original receipt, should they receive the same gift twice- and wish to have store credit issued- this policy is NOWHERE to be found while registering. Furthermore, not one of my guests was aware of it while purchasing thousands of dollars of product from Target.

I have shopped Target for years, and spent countless dollars there- and never in my life have I been so disgusted with a store! After receiving a simple baby bouncer chair twice- off my Target registry (Babies R Us does not even carry the same item)- I tried to take it to the store, and have a store credit issued (1 hour drive from my home!!!!)- at which time I was told without the gift receipt, or original receipt- there is nothing they can do. For argument's sake, I did have the clerk scan the item to verify it was purchased at Target- which she did- and STILL I was told there is nothing she can do- no store credit, nothing. She went on to tell me had the item been $20 or less, she could issue a store credit. So... despite I'd deepen Target's pockets even more, I said fine, I'll take the loss, and the item cost $30, but I'll accept the $20 credit- only to be told AGAIN she could not do this. WHAT???????

So, here I am with 2 of the same item- and Target's only answer is for me to ask my guests for the receipt. I am terribly sorry, but I was raised with class, and I flat out refuse to return to my guests and request a receipt- it is incredibly tacky, and there has to be another way!- Especially when the item scans as a Target product, when the item was not listed on any other store's registry, and when the item clearly is exhibited on my Target registry. I simply don't see the mystery here. What I do know is I have told everyone I know of this incident- and believe me- TARGET- an unhappy customer tells 9 times (on average) more people than a happy customer. So what your company sees as a revenue saving policy has lost you some customers. I have many, many friends and acquaintances who are expecting children- and of child-bearing age- and I will never stop telling them of this inexcusable experience- all over a $30 product- and to register at a finer, more customer-friendly store like Wal-Mart or Babies R Us- where they will gladly issue a store credit for merchandise bought in their stores.

Lost trip of 2 hrs (with gas at $3.90/gallon)- and 2 gifts bought for $30/each- which have gone to waste.

On 05/20/2008 at around 8:45 pm i went into the store with my family to purchase a few items and at the same time return a pair of shorts that cost my hesband $ 27.00 dollars but did not fit, the purchase was made in cash and we did not have the receipt. the clerk took my license and told me it was not good that the system was rejecting it and so on, when the manager finally showed up I explained to him that I didn't really want my money back but to exchange the item or get a store credit, this guy was so rude he made me fell as if I had walked out of the store without paying for the item and was trying to make some fast cash, he actually told me that I was stock with the item...

I usually visit target 3-4 times x per (used to)I will never spend my money there again and I will tell everyone I know not to buy anything from target ever again.. I might even go out there this weekend to protest.....join me!!!

I received a dress as a gift. The giver did not keep the gift receipt (or even know it was part of the receipt). I was told I could not return it because it cost 29.99.

I was so angry I told them to keep it and walked out. My regret is that I didn't keep the dress and donate it to a good cause.

I received a margarita machine as a birthday gift at the end of January, 2008. I did not use it until the end of March at which time I found it was broken and did not work. I looked it up online and found that there were several complaints about this product. I called the friend I received it from and she said she thought she had bought it at Target.

I took it in to Target at the end of March, 2008 and was told by the employee that it did not come from Target. She even said she had bought one online and had to return hers. I called my friend back and asked where else it might have been purchased from. She located the receipt and indeed it was purchased at Target. She sent me the receipt and I again returned to Target to return the machine and was now told the receipt was expired. If I had been told the first time I was at Target that this was from their store and that I needed a receipt, I could have expedited the process.

If you happen to see me driving down the freeway with my DO NOT SHOP AT TARGET sign on my car, give a wave.

I will never shop at Target again and will tell everyone I know about my unpleasant experience. My sweet husband tried to buy Mother's Days gifts at Target. He tries to buy things he thinks I will like...but.... anyway, he forgot to save the receipt (lost it, not sure?). We tried to return a pair of $24 materity pants AND had the debit card with us that was used to make the original purchase. We were told the debit card wasn't the one used to make the original purchase. the employess were VERY rude and we were planning to buy a vacuum cleaner, stereo, etc. (got tax refund back this week).

I have NEVER heard of not allowing a store credit when a perfectly good item is returned without a receipt...not only that, the ATTITUDE the employees had was PATHETIC. I told my husband to never buy another thing in that store..then called my mom and told her the same thing. I am very disappointed in Target's policy...especially when we had the debit card which enables them to pull up the original receipt.

We traveled less than two miles down the road to the Super Target to try again, hoping for a nicer person behind the counter. He swiped the debit card. we got our money back...and off we went...same company...same policy...same system....I know Target is a popular store..but I can assure you that I'll never be back! Will make the extra ten minute trip to Wal Mart...worth the extra gas money!

UNPOSTED RETURN POLICY I received Movie DVD for Mother's Day. Already had the DVD. My daughter lives out of town and did not give me a receipt but had told me she bought it at Target.

On 5/13/08 I stood in line at the Target Store in Westborough, MA. While waiting, I read the posted return policy. When called to the Service Desk I told the clerk it was a give and I did not have the receipt but a store credit would be fine. The DVD was in it's original unopened cover. The clerk put in the item # and the DVD came up as $24.99. She said, I'm sorry but we can't give merchandise credits for anything over $20.00...that it has been store policy for a year. I said this policy is not posted. She said there was nothing she could do! She told me to keep the DVD and give it to someone else!!! I told her to keep the DVD, that I had no use for it and no one to give it to. I am a very unhappy customer. POLICY NEEDS TO BE POSTED.

Over the years, I really liked target and only on rare occasions have I had to return items. In August 2007, I had purchased a Huffy bike and a helmet for my son for his 8th birthday. Two weeks later I had to return the bike due to there being a load noise that would occur when my son would ride his new bike. He rode the bike once. I had my receipt and attempted to return the bike to the Target located at 3173 E Shields Avenue, Fresno CA. The store's assistant manager did not want to make the return and then I pointed out the defect and showed my receipt. The store manager was then called and I was told by him Mr. Tim Coats that Target had the right to repair the bike at their cost. I was reluctant but at that point I didn't feel like I had any recourse and I just wanted a bike for my son to enjoy.

I then asked when could I be back later on that day to pick up the bike. I was then told that the person that fixes the bikes would not be in until next week on Tuesday. It was Friday and I was crushed as I had wanted to go bicycling with my son on the weekend. I then agreed, still rather dismayed at my inconvenience. I submitted my name and phone number (cell) in order for the store to call me when it was completed. That Tuesday came and went so I went to the store on that Wednesday, since I was in that area. I gave them my receipt and the fix it/service ticket. The store staff could not locate the bike! I started to become very upset, then the bike was located.

The store manager then told me that the bike was still making the loud noise and he offered me store credit. I asked if there was another bike exactly like that one in the store. The store manager indicated that there was not. At that time I then stated that I had been patient and followed all of the store policy protocol and now I have wasted my time, efforts and my gas. I then insisted on a cash refund at that point. The store manager, sighed and then refunded my money. I was perplexed by this interaction for a refund that took a week to get and I was very upset because I had felt like I was victimized for having purchased a defective product. I had told my self that I would never be treated like that again by a retailer.

I then went to Walmart and purchased a beautiful electric green Next Bike for my son who was very pleased. I had completely sworn off Target Stores for good and I kept this vow for over 8 months. Now, when I would shop at Target, I would usually drop about $100-$200 per month at that store. So I felt like taking my business and consumer dollars elsewhere was for the best until....On 5-10-08, I attempted to return a Maybelline Mascara that I had purchased at Target on 5-6-08. It was opened and I always buy this particular mascara. However on this occasion, the mascara appeared to defective. It was very clumpy and unusable. The item was only a mere $6.29 and my total purchase was 68.15 (with taxes) for my other items. I paid in cash.

I was very dismayed at my experience as the return clerk stated that the package was open and therefore could not be returned. I explained that I was a very good customer and noticed that the formulation was somewhat different and that I could not use the mascara. I had my receipt to indicate that I had just purchased the questionable item. The clerk then informed me that target cannot accept opened items. I asked if that was the case even if the product appeared defective. The clerk indicated that was the company policy. I then asked to speak to a manager. Carlos came to the register and repeated the same rhetoric. The manager then proceeded to show me on the back of the register receipt that states, All returns & exchanges must new , unused, and have original packaging and accessories. SOME items cannot be returned if opened.

I wondered why the return policy was so vague and I questioned them about the defective merchandise that they were obviously selling. After all was said and done, I was NOT granted my return for a meager $6.29. I am very unhappy at my experiences with Target and I very repulsed at the fact that on these two return incidents I was felt like I had to defend my rights as a consumer. I actually felt criminalized and by all means I am not. I am a public servant (social worker), mother of three children, graduate student, and by all means a very law -abiding citizen. I am surprised about how poorly Target treats it's consumers.

I really wish Target the best of luck, since as a consumer I am now afraid to shop at TARGET due to the fact that I may be held liable if a product which they sell for profit is defective then the burden is placed on me to live with it and not even feel as if I can return it. This is a poor practice and customer service has fallen to the waste side for this company.

DO NOT REGISTER FOR YOUR BABY SHOWER AT TARGET! I guess you never know until you have to actually deal with someone telling you that you can not return an item for any reason much less the pathetic excuses (oops I'm sorry, Policies) that Target has in place. My wife and I also received a couple of duplicate gifts and also gifts we just preferred not to have. As stated by everyone else, these were gifts and gift receipts were not included. Target would not accept any of them back. Basically to the tune in excess of $100+. Talk about being furious when being told we could only do two returns per year with a maximum amount of $20. What the heck do they think you can get for $20 anyway?

Unfortunately we had also gotten gift cards that we had to spend in there but you better believe Target will never see another dime of my money and I am telling everyone I know about my experience. (I know alot of people). We are also discussing with the local news affiliates and general media to see if we can get them to do a story.

During these tough economic times every penny counts and we as consumers have every right to take our business elswhere as I am sure most people on this site have done. Bottom line is do not deal with Target. If they changed their policies today I still would never shop there again. We were stuck with multiple items that our baby will never need.

I am writing because of the horrendous experience I have had with target and their baby registry. I would advise people to NOT use their registry services and only hope the word can get out to other expecting parents! I received 3 of the same item, of which I only got receipts from 1 person, and they will not take a return back that costs over $20 without a receipt, even when it is in the box untouched, and is reflected on the registry that 3 of the item I registered for 1 of were bought. I was given a phone number to call, kept getting the same trained response, it is our policy, nothing could be done, then asked to speak to a supervisor about how 3 of the same item could be purchased off a registry and that it was their fault, and I was transferred to a non-working number.

I was not only disgusted by the way they were at fault for letting this happen, but the way I was spoken to on the phone and treated. I was told too bad, now I am stuck with the 3 bouncy seats waiting for friends to have babies so I can pass them off. So advice to others, either register at Target and make sure to be tacky in telling your family/friends to include a receipt with your present, or don't register with them. I would never advise anyone to register with them given they can't regulate it, and everyone blamed it on a system glitch that nothing could be done about. Plus, they were rude and I felt I was being talked to like a child.

We registered at Target for our December wedding, registering for over $3,000 in gifts at Target alone, of which we received most of these items. Target's system did not update and we received a few duplicate gifts, which I might add was very embarassing when opening gifts at showers. Since the wedding, we received additional duplicate gifts, all with the gift receipts. We went to return the gifts in hopes of receiving a gift card, knowing that we would not be able to receive cash. We were told that we could not get credit because the receipts had expired (all expired about 2 weeks after our wedding). So, I asked if we could get a credit, and they said we could not because the gifts were over $20 each. One being a $70 coffee maker.

So, not only could we not get a credit, we were stuck with these gifts that we have no use for since we have already received 2 or 3 of them! I told them that they could look at my registry and see that I received multiple items. They simply said, Sorry, nothing we can do, call the corporate number, it's annoying to us too. One girl at customer service said that they get two or three complaints daily. I have always shopped at Target, and thought that it would be a great place to register because of the large selection.

I am very disappointed that my husband and I went through all the effort of registering with Target, that our friends and family spent thousands at the store, and when we needed their assistance, they turned their back on us. The $20 return policy is completely ridiculously, but what I find even more absurd is that having a gift registry did not help us one bit. We will definitely be warning our friends about Target and encourage them to register elsewhere. Who would have ever thought that I would choose Wal-Mart over Target for customer service? Big businesses need to realize what made them big to begin with... the customer!

My husband bought me a blouse and skirt for my Birthday but being a man did not keep the reciept. The very next day, I took the items back to exchange them but was told that I only get two exchanges a year without reciept. I was in shock and asked the girl, is this a new policy and she rudely informed that it has always been there policy. I was shocked I never come across that before. I said ok, go ahead and return thinking to myself, I guess I won't be doing much more shopping at Target since I do not believe that it is a fair thing to do to customers who spend their hard earned money at their store.

The girl scans the skirt and says, oh, I can't take this back at all because it is over $20. You got to be kidding me. You mean to tell that if someone gets a gift that is over $20, you guys will not return it. She said, NO. I informed her that technically this item is only $19.99 and she said well with tax it is over $20. WHATEVER. I was quite annoyed at this point and told her to return the shirt. As she was doing it she mentioned that if the item was bought on credit, we could look up my husbands card and find the transaction. You just need to know the card number it was purchased on.

We did do that and I did get my money back for the skirt but still will not be returning to Target. If he would have payed cash, Target would have sent me packing with that skirt. That is not right. I guess that is why Target puts out all those commercials trying to get customers because with a return policy like that they must be loosing customers like crazy.

I was told that since I did not have a reciept and my item was over $20 dollars that it cannot be returned, exchanged or nothing. She did offer to look up my husbands credit card though. Luckily he did pay on credit, otherwise I would have not been able to do anything about it. I think Targets Return Policy is very unfair and I will definately think twice before I ever shop there again.

I registered with target's wedding registry. They evidently did not update their registry, because I received several duplicate items, including 7 crock pots! When I attempted to return the items, I was told I could only return 2 without the gift receipt, and those two items must be < $20. I returned what I could and asked friends and family to return other things. I even asked if I could exchange a $30 blanket for a different color (since I had two of the same), which was denied as well.

I called their corporate office, and they told me I should have told my guests to include the gift receipt. I asked them if they thought it was proper etiquette for me to tell my guests, when you buy my gift, make sure you put the gift receipt in there? They then asked if I could ask for the receipt. I again replied that I didn't think it polite to inform my guests that I was returning an item and needed the gift receipt. I did not ask for cash back, but store credit and it would have been of no economic consequence to target! One manager was EXTREMEMLY rude, most desk clerks were apologetic but could not do anything to help.

I went to the trouble of registering, to try to minimize duplicate gifts, and ended up opening several of the same gifts at showers (embarrasing). I was stuck with duplicates I could not use. I had to enlist the help of friends and family, who now can not make a return to target without a receipt for an entire year for helping me out. I solicited several thousands of dollars in business for target by registering for my wedding and they had a problem with returning <$200 worth of items, when I was only asking for store credit! I am not planning to do business with target and I have told everyone who I can think of that they are a poor choice for any type of registry.