Target Stores Reviews

(Note: I've never had a problem shopping in the brick & mortar Target store.) I bought a Target birthday gift card online on 7/20/26 because the one Target store in my hometown is far from where I live. I immediately got an email saying it would arrive at my door 7/24/26: this would give me plenty of time to send it to my cousin in time for her birthday the first week of August. It did not arrive by 7/24/26. The Target site kept pushing up the arrival date (7/30/26, 7/31/26, 8/7/26, 8/10/26). I called Target on 7/31/26. The agent said it usually takes 7-10 business days to arrive, and so that’s why I hadn’t received it.

Order 7/30/2026. Got email. Said deliver 8/3/ then 8/4. Email say deliver this date. No delivery. Called 8/5/. Said tracking says be deliver 8/5/. Told them that's not true. They said, "You're right. We don't know when have delivery date." I ask for my order or money back. Now I can't sign in. They gave lock me out. Stole my money.

Am beyond disappointed with Target’s customer service. I purchased a stroller costing over $300 from a baby registry. I live in California and had it shipped directly to the recipient in New York. When it arrived, the box was completely unacceptable—it was torn up, had mold on it, and looked like it had already been opened and poorly re-taped. This is not the condition anyone expects for an expensive baby item.

My husband brought me a two-seat couch from Target. Well one pillow filled, and the other one didn’t. I spoke to Christopher **, who refused to send me another pillow, but when I looked, and I noticed one pillow is longer than the other and one did inflate. When I called Target she said, "Oh I’ll give you a $25 gift card." No, I want another pillow and so for me to bring the couch back would cost me more money 'cause I would have to pay a U-Haul to get a van to return the couch back to Target so I’m stuck with the couch with one pillow inflated and one pillow that doesn’t fill. I would not buy any furniture again from Target or the third-party refuse to exchange and I wanted to keep the couch. I just wanted the pillows.

Purchased an OtterBox iphone case through Target from a 3rd party retailer A4C. It was defective and a piece broke off. Contacted target. They referred me to A4C. A4C said they wouldn’t replace it. I called target back. Gentleman said there was nothing he can do. I asked for a supervisor to escalate it. He said he couldn’t do that. I asked for his name. He hung up on me. Horrible customer service. They don’t care about their customers. They just want our money. They don’t care about the quality of products they are selling to consumers.

I would give Target zero stars if I could. My experience with Target's return policy has been incredibly disappointing and frustrating. Target heavily promotes its 90-day return policy, which leads customers to reasonably believe they have ample time to return most products. However, I later discovered that an Apple charger I purchased was subject to a much shorter 14-day return window. When I contacted customer service, I was told the policy was disclosed during checkout and therefore nothing could be done. While Target may technically disclose this exception somewhere in the purchase process, it was not prominent or clear enough for an average customer to recognize that they were giving up the widely advertised 90-day return period.

Shame on Target!!! How could they call the police on a 90-year-old lady for shoplifting food in Vero Beach, Florida?? Obviously, the lady cannot afford food in this economy, and there is very little help available for our elderly in Florida. I couldn’t watch the police handcuff a 90-year-old lady for shoplifting food. Very inhumane of Target!!!! I called corporate who could care less!! I offered to pay for anything she was trying to take. I’m going to Walmart!!! I usually go to Target, but not anymore!!

I had an amazing shopping experience at the Target in Wichita Falls, TX! The store was clean, well-organized, and stocked with everything I needed. Ngozi **, one of the team members, went above and beyond to help me find a specific item and even offered great recommendations. Their friendly and professional attitude made my visit truly enjoyable. Highly recommend this location for its excellent service and welcoming staff!

Bad delivery, worst customer service. Order was to be delivered on July 1, it is now one week after July 1. I don’t have it. Customer service sucks.

Purchased an air conditioner to prepare for the impending heat wave. Also purchased their membership to get fast free delivery. Delivery was postponed three times and then said it was no longer available (sold out while they tried to find a delivery driver). They put a hold on my money (purchase price plus an extra $50) but not on the item I purchased. I now have to wait 3-7 days for the hold to expire before I'm able to purchase an a/c unit somewhere else, and, of course there is no refund for the membership purchased. A frustrating waste of time and money.

I went to the Target on Pine Island in the Cape. The shelves were empty. The chicken was all burnt. I went to get sausage. It was empty. I noticed the racks were dirty and moldy. Absolutely disgusting. Also I paid for nail polish and realized it wasn't in any of the bags. 🙃 0 stars. Clean your store. It can make people sick.

I purchased an item online. First there was a problem because there was seven boxes one box was missing and Target had no shipping information or tracking information. They only receive one tracking number so they had no clue if the missing box was even going to come in. Next the item finally came in. This is a patio set. Two with the chairs are warped. I have been contacting them for the last Six days. I have heard different options for how it is going to be corrected from return the whole set which weighs 400 pounds which is a little bit ridiculous because it also is assembled now or they will get replacement of the two damage pieces.

I’m very irritated at Target.com and at a preferred shopper today. I got a delivery 2 days ago and gave the shopper a $6 tip (15%). Then target.com asked me how I liked the service and how much tip I’d like to give. So obviously the shipper didn’t report the tip. Target’s app isn’t reliable as far as tips are concerned, which is why I gave her the tip in person. Other shoppers report the tip, so I never had a problem before. Target.com kept asking how much tip I’d like to give. In the future I won’t give in-person tips, which might mean that the shopper won’t get any tip.

TARGET sold me a defective Microsoft 365 subscription code and then refused to issue a refund. I expected better customer service, especially after being given a product that did not work as promised. After contacting customer service support and trying to resolve it directly. I was still denied a refund, which is frustrating and unacceptable. I would advise other customers to double check these purchases and keep every receipt and message in case they need to dispute the charge. SHAME ON TARGET!!!

Staff refused to give any information regarding the store manager’s last name and refused to give district manager’s name because ‘they didn’t have to’. The store manager, Jim, refused to even deal with it. This is after I had to find someone to help me and tell them after they said the store didn’t have what I was looking for. I showed them that indeed they did have it. They decided to actually try to help and surprise surprise it was in the back. Not stocked on the shelf. After 45 min of trying to get the item, I told them I would just pay online and since I have it already found how can I go ahead and take that item as it would be cheaper the way I was trying to purchase it. They said I couldn’t just take it that they would have to assign it to a team to get and fulfill. It might take 2 hours. I said I have it right here, can I buy it and you just mark it that way? No, it’s 2 hours.

This has been one of the worst service experiences I have ever had with Target. I pay for their delivery membership, yet my orders have been canceled more than three times with no real explanation. You are paying for a service that simply does not work. I spent hours trying to get help, only to be disconnected multiple times. The representative (Rachelle) repeatedly ended calls and chats without resolving anything. There is no ownership, no accountability, and no respect for the customer.

Target is not fair to all customers, they do not get enough items in stock so that proves they are not fair to all and when I mention this to them they do not care and ignore me and I'm tired of target getting rid of popular food items all the time too and the fact that they stopped price matching other companies and no longer give us customers the rewards, that's how they treat us customers who has spent thousands of dollars with their company, we do not mean anything to Target at all, we need a bigger and way better retail stores in our country all over and then to boycott target and Walmart because both companies has the same issues, what happened to good customer service, I'm very very disappointed with target and Walmart and Walgreens, 3 worst retail companies around by far!!!

I purchased a kitchen table and four chairs from Target, and unfortunately one of the chairs was faulty—the very last one I assembled, of course. I returned to the store expecting a simple exchange, but was told this wasn’t possible and that I had to file a complaint online instead. The process itself immediately raised concerns: I was asked to provide photos of the fault, the instruction leaflet, and the delivery order, all within a limit of just 2–3 images.

I shop at Target pretty often and it’s usually a good experience. The stores are clean, easy to navigate, and they have a nice mix of everyday essentials and other items. Prices are reasonable, though sometimes a bit higher than other places. I’ve had a few small issues with items being out of stock, but nothing major. Overall, it’s a convenient place to shop and I keep going back.

I bought a mattress from Target for my daughter. There were NO holes in the mattress. She went to wash her sheets and then sat on the mattress waiting for her sheets. Her skin then became inflamed. She was in so much pain that she couldn't put her pants on. She took a shower, but still in pain and skin was red. The mattress leaked fiberglass and it got everywhere. Again, there were NO holes in the mattress. If you shine a flashlight on the mattress, you can see tiny particles, which is fiberglass. How insane for a store to sell such a mattress to consumers?? Very sick. I'm not giving them my money ever again.