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Geneva of Byron CA (11/26/08)
i bought a xbox game system.Ihave tried and tried to get it hooked up and working.I am so fed up with it.Idont even want it anymore.I payed $399 dollars.Ijust wanted to exchage it for the playstation 3,witch is the same price.the lady at customer service said i couldnt do that. So I told her to just put the money back on my credit card. She said I couldnt do that either.she said because it was opened.well of course it was opened.She said I could only exchange it for the same thing. I dont want the same thing. I dont want it at all now!I dont think I should be forced to keep something I dnnt like or want or that dont work.And on top of that they, didnt have any xbox to exchange it with! I have bought a lot of things from target,but with this kind of service,I Wont,be anymore!I am Disapointed,and very upset about this.
Denise of Helenville WI (11/26/08)
My son had received a toy for his birthday. When he opened it, it was defective - broken. I took it to Target 2 days after his birthday to exchange it. I did not have a receipt or a gift receipt. The representative told me that I could return or exchange 2 items without a receipt and that it would be in the computer. Then she gave me a gift card with the last sales price of the item. When I went back to get another, the item was $10.00 more expensive than the sales price. They would not do an even exchange, and I was very upset. Why should I be penalized $10.00 because we had received damaged goods? There are plenty of stores that will readily exchange goods that are the same exact item with or without a receipt. I will be giving those stores my buisness from now on, and so will the people who gave him the gift. They were upset by this also. I also was frustrated with the Target website because there doesn't seem to be an area for complaints or concerns. Not a user friendly website.
My son didn't have the gift he wanted because I refuse to pay $10.00 extra when exchanging a defective product.
Ellen of Aberdeen MD (11/23/08)
I purchased an alarm clock and when I opened the package, it was not the clock that I bought. When I went to the store for an exchange because the clock enclosed is not what I purchased, they tell me that the item enclosed was not their product and that it's nothing they can do. I told them that I could have just returned this item and not tell them that it wasn't the item inside, and I would recieved my refund. They tell me that they would have looked insided. I know for a fact that they don't when someone returned this package without them looking inside. This only tells me that you will only get screwed when you're being honest.
I'm stuck with someone elses broken item and had to spend more money to get the item I need at another store - WALMART.
Ida of Lebanon TN (11/21/08)
I purchased a DeLonghi DCF212T 12-Cup Coffee Maker about 1 month ago from Target. Probably paid cash or used my husband's credit card since he was with me but I can't find the receipt although I still had the box. It turns out that this model has a defect that didn't start happening until 1 week ago (leaking when brewing). So I tried to exchange it yesterday and was shocked to find out that without a receipt I could not even exchange it for the same model or get a store credit for this $60.00 defective coffee maker.
I later researched it and this is a common defect with this model. I told the very young Manager that their very successful competitor Walmart would have taken the item back in a second and that I would have to think twice before buying from Target again. She just agreed and apologized! If they keep doing business like that they may soon be asking for a bail out too and I hope they don't get it. Beware of this discount store - they are not return friendly to say the least!
I'm now out $60.00 dollars and stuck with a defective coffee maker.
Ali of Houston TX (11/19/08)
On 11/18/08 @ approx. 9pm, I walked into Target to return a few items I purchased with cash on 11/16/08. I gave the cashier the receipt. He called a number to get an authorization code and after a several minutes said he could not refund my cash because the receipt was not valid. I explained I wanted my cash back. I remained in the store until 10:35pm attempting a resolve. They insisted I start the next day all over again at the store where I had purchased the items and try to solve the issue of the receipt there. I repeatedly asked for a contact number but was told everything was closed.
When I got home I went online and found Customer Service 1-800- and called them to file a complaint and they informed me that if authorization department? cannot override the decision then nothing can be done for me! No one will resolve their? mistake. Oh yes, evidently it is protocol to train employees to tell customers to go shop at Walmart. I had 1 employee and a manager tell me that tonight. (reflection, Target does not care about customers)
I am exhausted, stressed and emotionally distraught, humiliated and traumatized...... Target stole my money & time. Target gives consumer no recourse! I have had to spend my money, time and gas on their mistake. A class action lawsuit needs to take place about the way Target treats their customers and their return policies. It is the only chain I am aware of that NEVER wants to stand behind their products or service.
Randy of Palmdale CA (11/15/08)
Purchased computer software from local merchant Target Stores. Returned software to manufacture per their 90 day money back guarantee printed on their merchandise. Contacted manufacture via email several times regarding return instructions. The only reply back from manufacture were instruction on how to use the product. I returned merchandise to manufactures address listed on software box requesting refund per their 90 day money back guarantee. Manufacture has failed to issue refund. Purchase amount $19.99
Ruth of Rockville MD (11/12/08)
On 11/25/07 I pursched a 10' AUDIOVOX DVD player and took out the extended service plan #TAR#S1002848713 . In 10/08 I returned the item because it stopped working.
The orginal cost of the item was $149.99 but I brought it on sell for $84.00 plus the 19.00 for the servicce plan. I received a gift card from Target for $84.00. I went to target to get another one but the cheapest one they had was a 7' for 99.00.
Since I had the extended warrant should they have not sent me another 10' that I had instead of the $84.00 gift. I will never find another 10' at $84.00 price.
Norma of Rockford IL (11/03/08)
I purchased a curtain rod from another store. They did not have the drapery hooks I needed, so I went to Target against my better judgement. The drapery hooks were the wrong color. Took they back 9 days later. I could not get a refund because I had not waited long ENOUGH to get a refund. I must wait 10 days, so had to come back the next day to get a refund.
This policy is not posted anywhere in the store that I could see. I am 70 years old. Having to go back to that store was a real inconvenience to me. About once a year I try to shop in Target again, thinking their policies have since become more customer friendly, especially with the economic downturn. Not so. It will be a LONG time before I enter that store again. The store is well stocked, but not one I will shop in. They must not need the customers. Hope they fail financially.
Driving to the store once more, the next day is a waste of gasoline and my time.
Crystal of Cape Girardeau MO (10/11/08)
I went to return a game I said wasn't compatable with my pc. I didnt get into any detail cause it prob. would have went right over there head anyway. It said it was for vista,1.2 mgh 256 mb ram direct x , compatible video card ect. Well anyway I opened the package downloaded it everything went fine tried to play it, it said unable to locate pixel image . my pc barely a year old, I found out I needed a better video card .
So I went to target w/my daughter told them I needed a refund, well lady at front desk said sorry I cant refund the money its already open, mind you I was being nice was gonna take it home and thought dont be so stupid next time! i guess it was the manager nice lookin woman brunette w/ blue eyes said we cant refund your money its already been opened is anything wronge w/it I said no just doesnt work on my pc. she stated well we cant take them back cause we cant resell them. I was like ok so im stuck w/ a game I cant even use, and was getting ready to walk away when she told me w/ a little tude in her voice that I should make sure its compatible before I buy it . In the mean while next to me a lady wants to return some sugar daddies and sweet tarts candy cause her little girl didnt like them. SHE RETURNED THE CANDY, TARGET EMPLOYEES DID NOT REJECT THE CANDY, THEY REFUNDED HER MONEY OH YA AND SHE BOUGHT SOME SOCKS!
I AM OUT $11.00 DOLLARS ITS NOT GONNA MAKE ME STARVE, BUT THATS CRAZY THEY CAN RECIEVE CANDY BACK BUT NOT A GAME. I KNOW NOT TO BUY FOOD FROM THEM NOW !
Frances of Dallas TX (10/08/08)
I bought a pair of work shoes with a gift certificate in the fall of 2007. The soles had a spider-like overlay, a sort of grid glued onto the sole and the heel. This grid came unglued in several places, and because it was loose, it tripped me up numerous times on rocks and grass as I tried to do my work as a gardener, creating extremely hazardous situations for me.
I visited Target several times asking for a refund or some credit but because I have always trusted Target's good reputation, I had not kept the receipt. So I called the corporate offices informing them of the dangerous product they were selling, but they made no offer to rectify the problem. I have not worn the shoes since, because they are unsafe, and the various kinds of fool-proof glue I tried never worked for any length of time.
This difficulty made my work hazardous and delayed my accomplishing all I was required to do on the sites where I work.
Joan of Hammond IN (09/28/08)
two baby swings were bought from target for my first great grandson. the baby shower was june 1 2008, Zayden was born june 30,2008. i bought the take along swing, there was a recall on it, a friend bought the big one, she paid 160.00. both of them do not work any more! we tried to return them to target but they said NO it has been more than 90 days, our reciepts went under water from the BIG flood we just had here in Indiana. I think it's a shame that we have TWO swings that do not work! I guess we are suppose to throw them away? so now my lil great grandson does'nt have a swing! he will be 3 months old on september 30. we didn't ask for money back, we wanted another swing! sorry but I'll take my business elsewhere. 90 days! well he hasn't even been here for 90 days yet.
Tim of St. Louis MO (09/24/08)
I was recently given a dress shirt as a gift, which unfortunately did not fit. I tried to exchange it for a different size, but did not have a gift receipt. Based upon this, I was told, two separate times by two separate stores, that they would only give me the lowest sales price on this item during the last 90-days - which equated to $4.50. Considering the original price was $20, I thought there had to be some sort of misunderstanding. Initially, I thought maybe the manager thought I was trying to return this item and if that was the case, I would completely agree with their corporate policy on this.
However, I was not trying to return this item, but rather exchange it for the same exact product only in a different size. Each store was apologetic for their policy and said that there was nothing they could do. I guess the thing that confused me is that when I visit competitors of Target, I have been able to exchange for the same product without any issues.
Needless to say, I did not exchange this item as I did not feel like allowing Target Corporation to make an additional $15.50 on this purchase. I have since called their customer service department and filed a complaint - they told me they would route this to the right people. I also sent an email to their guest services branch and got the following response back: Dear Tim, I'm sorry the amount we're able to refund you didn't meet your expectations. During your visit our team members explored the possibility of returning your shirt without a receipt. We've established guidelines when offering this service to provide you with a consistent experience. We track and limit these expectations to small gifts twice a year. Additionally, the amount we're able to refund reflects the lowest selling price in the 90 days....
When I received this response I felt like it was nothing more than canned corporate banter that had been sent out numerous times before for similar situations. That being said, I then wrote letters to both their President & CEO as well as their Sr. VP of Sales & Marketing and am still waiting on their response.
Michelle of Fremont CA (09/23/08)
I purchased a shower curtain rod that was said to be standard. The purchase was made with cash. The item was around $36. When I found that the curtain rod was too wide for my bathroom, I decided to take it back. I could not locate the receipt but had never had problems with returns at Target in the past.
I tried to return the item and was told that any item over $35 that was paid with cash and no receipt available could not be returned. I asked if I could get a store credit and was told by the clerk that the item was over $35, therefore not eligible for store credit. I asked if I could get a store credit for a lower amount (under $35) and they said no.
The clerk said that I could contact the manufacturer. Unfortunately, the manufacturer is Target. The item is made for Target only. I sent an e-mail to customer service on line and they said that they could not help me.
I have a shower curtain rod that I cannot use and am out $36.
Margaet of Danville PA (09/19/08)
I bought an ink cartridge combination for a Lexmark printer. I asked the employee in the department if they had a guide that said which cartridges should be purchased for which printers and was told no, they did not, so I bought the product I thought would fit my printer, because I was almost out of ink and Target seemed to have a fair price. It did not fit. It was never opened.
I live one hundred and forty-five miles from that Target store. The closest Targat to my home is over fifty miles away. I have family in Philadelphia, where I purchsed the product. I have no reason to drive one hundred miles, round trip, to exchange an item costing $38.00, so I waited until I was going to Phillie again to return the purchase. Because the purchase was made more than 90 days before, Target refused to exchanged it or give me a credit. I have spent hours trying to find a person's name, who works for Target in a capacity to deal with this situation, but to no avail. I will continue to search for a contact, because I want a real person to know how upset I am about their arrogant policy.
Nancy of Clearwater FL (09/17/08)
I bought a Rowenta iron. It cost $70 and I got it for $55. A week later, it began leaking, so I took it back WITH a gift receipt. I was told it couldn't be returned because I opened and used it. How would I know it leaked if I didn't use it? An EXPENSIVE iron should last longer than a week. I called customer relations--useless! #2: 2 weeks ago, I bought a downe feather matress top for $80. As I had a lot to carry, I had the cashier place the receipt in the bag. I realized the pad wasn't what I thought it was when I removed it from the bag. Also, it had a yellow stain. I put it back in the bag but realized the receipt was not there. Yes, it could have blown out of the bag, but doubtful--the bag was very full. I believe it was a human error and it wasn't put in the bag.
Target would not accept that. We don't make mistakes is what the manager said. I said, I don't need money-just credit. He said no. He also said there is a stain and how do they know I didn't put it there? I called customer Relations and the woman was condescending, repeating my story back to me but changing the words to sound like I was at fault...you stained it, ... you lost the receipt.
I told her I should not be punished for them selling stained product. It was useless. She refused to give me a supervisor and finally hung up on me after telling me I was not professional. This is NOT my profession--it's Target's! I will never shop there-they are thieves!
Lost customers AGAIN!
Susan of Danville CA (09/09/08)
I purchased a hair clip by Goody for $4.98. I went to use it and the back part of the clip broke. My daughter went to return it to the store within a week of the purchase and the dept. manager in customer service refused to give a refund. She said once the clip was put in the hair it was not covered. She refused to give her name or call the store manager.
We have spent thousands at Target in the past. This attitude is the last straw. My daughter had been given a jacket by a friend and the size was wrong. We did not have a gift receipt but all the tags were still on the jacket. Target refused to do an exchange. This policy will cost them alot of business. I am furious by their lack of customer service.
The hair clip is obviously not useable and I have lost the money invested. The jacket we gave away as it didn't fit.
Kimberly of Richardson TX (09/05/08)
I purchased a Kitchen Aid Mixer from Target unopened. I took it home and left it in the box until I was ready to open it. While completeing the work on my kitchen, I realized I would like another color for my base.... So I returned it, with receipt (unopened). While at the Customer Service Counter the box was opened to verfy that there was a mixer in the box- At that time, 3 different managers was brought to the counter and I was told that the items do not match up.
They proceeded to inform me after waiting ALMOST AN HOUR for an answer as to why I cann't return/exchange the mixer was becasue of the following- That perhaps I opened it becasue Target is perfect and they never return items that have been used. Also they continued to 'IMPLY' that if I didn't want this to happen then maybe I should've left the original item in the unopened box that I was returning. AND THAT in the future I need to open the boxes in the store when purchasing such expensive items to verify what is being purchased. The final straw was that and I quote I should be happy..... you have a mixer.
I got the number for Customer Service Relations and went through more red-tape as to whether Target could have possibly returned the bad mixer and put it on the shelve. I didn't get a clear answer except that after paying over $270.00- I would have to pay for shipping to send it to their main office along with other paper work so that a Superviser can make a final decision that may/maynot go in my favor.
In the mean time THAT still doesn't solve the problem; that I (the consumer) purchased an item from the store that WASN'T OPENED until the day I returned it in the store. OOOh, but some how it's my problem because I didn't open the box before leaving the store. I have shopped at Target for years, however I will think twice before going there again and giving my money to a company that IS PERFECT AND DOESN'T MAKE MISTAKES. The managers also need a crash course in respect and customer relations.
THe in result is that I still have the New mixer that's not so new purchased for a new price. Along with alot of I'm sorry's for your inconvince..... but we stand by our policies.
Natalie of Hoppers Crossing OTHER (08/29/08)
tried to return toy we have 2 of. called person who purchased it. they bought it at target highpoint, but threw out receipt as it was a gift. target has always exchanged gifts - this is why mothers buy presents for others there. woman who served me was frustrated witrh previous customer so i got her officious brunt. even though they have the disgression to allow an exchange if it is not a target import she refused.
target customer relation are useless - not willing to take my complaint seriously. they just talk about how some people try to defraud target. if i was doing that i wouldn't still be trying to return to the correct store. i would just have taken it to another store as the other large stores in our area dont behve like this.
my son now does not have anything for his birthday from my sisters mother in law. she spent $19.99 on the item. we could not afford to buy him a gift for his birthday and relied on the present for him to have gifts. this is not good enough. i did not want a refund, just to exchange for a gift he didn't have.
Kristyne of Roseville CA (08/28/08)
Yesterday I bought a pair of shoes for my grandson. I DID NOT remove the tag, I DID NOT remove the elastic from the shoes and tag, I DID NOT try them on my grandson because simply holding them up to his foot was enough to know that they would not fit. This morning, approx. 8:30am, I went to EXCHANGE them. I was refused by the clerk repeatedly telling me that she was unable to give me credit without a receipt. I ask for the manager. The shoes cost me $9.99.
First, I was caught off guard by Target refusing to exchange a product that was, clearly, not used or damaged in any way. Secondly, I was confuse when, after asking to speak to a manager, the manager asked me, Did you not get a non-receipt exchange? I answered, No, I was refused one. The manager, with a very surprised expression, asked the clerk if she made a no-receipt exchange and she answered, No, I was told not to. TARGET, what is going on?
Finally, the manager refused to make the exchange. I was not asking for my money back. My confusion is: if the manager tells me that there is a non-receipt exchange policy, then why was I not honored with it? Why, when a manager stated that there is a policy to allow an exchange did the manager not over-ride a clerk? I am very disappointed with TARGET. I am shocked with the experience I had this morning. This is a lot of money. This is a product I cared for, knowing that there was a possibility of an exchange. In case you are wondering what happened to the receipt, my husband tidied up my desk, throwing out, what he believed to be an empty Target bag, into the trash.
Donna of Vestal NY (08/26/08)
I purchased a Notebook Wireless card for my daughter for her birthday. What she really needed was a router for her wireless laptop. The receipt got thrown away with the Target bag. When I tried to return this unopened Wireless card 2 weeks after her birthday, I was told at Target customer service that I could not return this since I didn't use my Target credit card and I didn't have a receipt. I asked if I could get store credit and they told me no. So now I have a wireless card worth $69.99 that I cannot use and cannot return. They told me that if I had spent only $39.99 I could of received store credit. So, apparently the more money you spend at Target the more you get taken advantage of.
I shop all year at Target and this is the first time I have tried to return something without a receipt. I was told over and over again about their return policy and that they are sorry etc. Since Target is so big they have lost the customer personal touch and simply just don't care. I will not be shopping there ever again and I spend a couple of thousands there each and every year.
If I have a legal leg to stand on, I would like to be contacted.
Julie of State College PA (08/25/08)
We purchased a king size premium cotton and polyester mattress pad from Target last summer for our ski condo in the southern Rockies. We laundered it for the first time this summer and dried it on the Easy Care cycle in an electric dryer. It disintegrated with the polyester melting into pebbles and sticking to the back of the dryer - ruining also the king sized sheets that came in contact with the melting polyester in the next load.
I took the item back to my Target in State College PA and was denied any satisfaction since it was past 90 days. Everyone I talked to up the line - store manager and 3 levels at the customer service number was cordial but firm. TARGET DOES NOT STAND BY ITS PRODUCT! - The manufacturer is Zhejiang MultiGlory International, Zhejiang, China - distributed by Target. so we are out 60$ for the mattress pad.
Nancy of Hillsboro, OR (08/04/08)
On 6/24/08 I purchased a Garmin Navigation system for my car. Got it home and carefully opened the box to read the instructions. After reading them, determined that I would not get good use out of it because I wear reading glasses and I am hard of hearing, so if the system was mounted on the dashboard, I would not be able to read the map or probably would not be able to hear the instructions.
Returned item the next day and was told could not return because electronics were not returnable. I stated that I did not get this in Electronics, I got it in Automotive dept. and there were no signs indicating that item was not returnable. Supervisor said there are signs all over the place. I went back to look and there were no signs in automotive and there were also no signs in Electronics indicating electronics could not be returned.
When I purchased item the clerk told me to be sure to hang onto the receipt in case I needed to return item. She did not tell me that it had to be returned unopened. This is an unscrupulous way of doing business and if an item is not returnable if opened, it should be told to the customer when purchased. How do they determine what an electronic is? Stereos, CD players, DVD players, TVs are all returnable, and they are electronics.
I want to return this item and get my $149 back.
Keith of West Chester PA (07/20/08)
Purchased 4 outside lounge chairs about 3 1/2 months ago. In the last 2 weeks noticed white paint comes off of metal frame of chairs whenever someone touches the painted surface. All 4 chairs have this defective paint making the chairs unusable as the paint gets on clothes, skin, etc.. Tried to return them to Target However they claim they are not responsible because the reciept for the chairs is over 90 days old. The manager offered us $9 per chair, original cost was $44.99 per chair. He claims the best he could do is $70 total.
We feel this is unacceptable as we have over $180 invested new. Any outdoor furniture should last more than a few months. This is a target store brand Home and I would think Target would stand behind them. We were told to call the manufacturer and maybe they could help. I am out $180 can't use chairs and can't find replacements as season is past. Is the paint that me and my family got on us safe?
Lonnie of Goodland KS (07/15/08)
I placed an order for Mr. Freeze which ws faulty (water leakage). I returned to a store in Garden City Ks. I used my Mastercard and a gift card for the purchase. I received credit on my credit card for the return, however I did not get credit for my gift card. I did reorder however I was charged full price plus tax and shipping. Shouldn't I have received credit for my gift card. Thank you for your consideration in looking into this for me.
Jill of Owensboro KY (07/14/08)
My son received a electronic toy for Christmas. It did not work out of the box. The gift giver had stated that it came from Target, but no longer had the receipt. I tried to exchange it box and all for one that actually worked. The return clerk scanned it and said it came from Target, but had been on sale in the last 90 days so they couldn't exchange it.
I don't understand. They couldn't exchange the broken one for one that works because it had been on sale. I can only conclude that Target is unethical. They knew they took my family member's money for a broken product and did nothing to fix it. Having a policy in writing doesn't make it ethical.
Penny of Brooklyn NY (07/13/08)
On May 29, 2008, I bought my daughter a pair of Isaac Mizrahi For Target sandals. Both shoes quickly developed holes in the bottom of the soles, all the way through. They are made out of cardboard, even though the bottom of the soles say they are leather. I took them back to the store today, but they would not give me a refund. I believe that shoes should last longer than a few weeks, and that when the bottom of the shoe claims it's leather, then it certainly ought to be leather, and not cardboard. I feel that Target is committing a fraud by selling these defective shoes, and I want my money back.
I wasted my money on shoes that were not really leather, but cardboard. My daughter hurt her feet walking in shoes that were developing holes.
Stan of Gainesville VA (06/29/08)
I purchased two 16x20 air filters from the Target in Gainesville Va. at the Gateway shopping center within the last couple months. On Sunday 6/29 I went to replace my filter in my unit and noticed the two I had was the wrong size. I purchased them from Target up the street from my home which is at the gateway center. I didn't keep my reciept thinking I had purchased the correct ones which I have for the past 4 years since buying my home. I brought the filters back to exchange for the same type just a different size. I didn't think it would be an issue because I know they are the same price $16.19. I needed a 20x25x1 not a 16x20x1.
Since I didn't have my reciept the store wanted to charge me an additional $2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info. I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name.
He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?
Emily of Fairburn, GA (06/25/08)
I purchsed items with a check on 6/20/08 returned a couple of the items for a cash refund and the store refuses to refund me cash. I read the information on the back of my receipt and there was nothing indicating a waiting period for check returns. I checked my bank to see if the check cleared and to my surprise it cleared the same day I made my purchases on 6/20. The receipt stated that they use e-check, which operates much like my debit card.
I asked the clerk in the store if it was possible to get the refund credited to my debit card which is the same account the check was written from, but to no avail. The customer service person and the supervisor both kept telling me that they have guidelines which I don't have a problem following if I can see them in writing or displayed in the store.
I really need someone to tell me how is it justified or is it even legal for Target to deduct their money from my bank account immediately and make me wait at least 8-10 days before I can get a refund when such a policy is not displayed in the store nor on their receipts.
Arlynn of Lawrenceville, GA (06/25/08)
In early 2008 my fianc & I opened our wedding registry at www.target.com. There, we registered for more than 70 items available at any Target location, or on their retail website. By opening a registry at Target we encouraged our friends and family to shop there, not only for our wedding gifts, but also for themselves.
8 days after the wedding ceremony & celebration, and only 2 days after returning from our honeymoon we gathered all of the extra or unnecessary items, originally purchased from Target, and took them to the Target store. We were hoping to return these extra, or unnecessary items and exchange them for Target store credit with which we could purchase other, previously uppurcased items off of our wedding registry.
After a friendly greeting and explanation of our intentions we were informed that only a few of the items brought with us that day would be refundable for two reasons. First, any items that were over $20 and without a receipt, were not acceptable - not for a store credit, not for any type of restocking fee - NOTHING. Next, we had two items that had gift receipts that were more than 90 days old. Because these items were over $20 & were accompanied by receipts more than 90 days old, they were not to be accepted by Target AT ALL.
I explained that we received these gifts one week ago at our wedding, on May 30th, 2008 (date listed within the Target system on our registry). I asked how it could be possible that our guests could purchase these items early, include a gift receipt & the items still be non refundable for a store credit minus any restocking fee? Crystal informed me that our wedding gifts were purchased too early and that although the items are still currently sold, at original prices, through Target, there was nothing she could do about it. She actually encouraged us to go back to our wedding guests, the gift givers of these non-refundable items, and ask for their credit card information, that way she could pull the receipts out of Target's system & see if there was anything we could do.
I informed Crystal that going back to a wedding guest & asking for their credit card information would be extremely rude, not to mention tacky. She suggested that we LIE to our friends and family, tell them their gifts were broken or defective & get their information that way. WOW...!
Linda of Chepachet RI (06/23/08)
I purchased an item that did not fit the area I had chosen. (gate) I return to store for refund and I did not have my receipt. They used one of my checks to track purchase they could not find it in the computer.The manager had me wait 11/2 hours for a printout of the transaction, he could not find it. I was told to go to the bank and get a copy of the check front and back and they would give me my cash back.This was another 1/2 hour spent in the bank.I returned to the smithfield store with all needed, and once again they ask for another blank check to put into the register it did not register. With all copies in tow and now deeply embarassed and frustrated I asked for the manager. She returned with another man and the clerk explained the matter and they said they would not give me my cash back.
After all that they requested, and rejected, which I feel was a considerable waste of my time and efforts they issued me a target card. If this is what happens when you make a purchase return I will not encourage any of my friends or family to shop at target. Embarassed, frustrated, and humiliated. I wasted gas, time and money.
Kathryn of Lake Jackson TX (06/19/08)
My son bought a portable baby swing at Target that didn't work. I said I would take it back for him since he was flying out of town the next day. When he bought it, he tore off the bottom of the receipt that had the gift receipt attached to it and threw it away at the store before leaving. About 36 hours later I brought the Original Receipt and the Defective Swing for a refund. They informed me the item had already been refunded the day before. They could not see the impossibility of that statement. Upon checking, the gift receipt from the garbage was used for the refund.
They refused to do anything for me. Now I have a defective product that I can not even give to charity and they seem to have a employee scam going on, since the refund could not have involved the product since I still have the worthless product. I reported this scam to the corporate office and they said the money has been refunded and there is nothing they can do. How about honor their return policy and treat ME like the honest citizen instead of the criminal? I am going to make sure everyone knows what a risk they are taking when shopping at this store!
Loss of 43.29 plus over an hour of my time and prolonged increase of blood pressure.
Linda of Woodbury MN (06/17/08)
Target's return policies are absurd. We completed our baby registry at Target. Most gift givers shopped at Target but many people did not know that they had to show the registry to the checker and have the purchase associated with it. Thus, when we needed to return items we ran into Target's exhaustive policy about returns/exchanges only with a receipt OR worst case, two returns allowed pe calendar year for a total of $20. per return per individual ID. In this day and age, only $40 per year? They say this is due to the amount of shoplifting that occurs! Target customers should not be punished for the way that gift givers purchase items. Many of the items we were given are sold only at Target, yet we have no way to return/exchange them. I just called Target again today and Guest Relations reps only follow their script and refuse to help. They make the comments available to management, they say...
Money can be tight when raising a family. If only we could exchange these 'Target only' items for something our baby can use. NO way, says Target. Target is profiting well from their incredibly tight return policies. The returns dept. assures us that the policies will be tightening further in the near future!!
Michael of Wheat Ridge CO (06/16/08)
Well today is my birthday and my kids thought they were doing an awesome thing by purchasing a electronic drum set for there dad. The drums were purchased around $250.00 and when I set it up one of the drum heads did not respond nor did a pedal. I did some research on this product and its [expletive]. My kids paid cash since I 15 year old can not have a checking account or a credit card.
We went to return it at Target and they said they can get us the manufacturer and I told them that I can't believe they themselves wont stand by the product they sell. I was told there was nothing anybody could do. So now we are stuck with a piece of junk that Target got #250 for. Well they now lost me and my family as a customer. I did buy my clothes/food/products there. Goodbye Target!
We lost #250.00 due to an issue that my children can not understand. If a individual sold me this product they themselves would have responsibilities or would be charged with fraud.
Cynthia of Allentown PA (06/15/08)
My Mother purchased clothes for her great granddaughter in the beginning of spring for her birthday. When she gave the clothes to her in May on her birthday they did not fit. She could not return them because the 90 days had expired. They would not even issue a gift card which is what my Mother wanted. The customer service person was rude and obnoxious to my Mother with her great granddaughter standing right there. All the tags were on the merchandise and none were worn. So she is out $75.
A call to the store left me baffled at their lack of customer service. The woman who answered the phone was rude to me when she found out I wanted to speak with a manager because I had a complaint about one of their employees. I was hung up on twice. When I called back the same person answered with an attitude when she recognised my voice. She was reluctant to even connect me.
The store manager was no help what so ever. In this day of economic tightening you woulod think they would want customers to shop there. They lost several customers because we are spreading the word on how we were treated by more than one person on that stores staff. It was a valuable lesson in how to treat people that her great granddaughter saw that day. The store manager did not even care that they were treated with such disrespect.
William of Columbus OH (06/11/08)
I purchased a Dirt Devil vacuum at a local Target store on 02.28.08. This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem. When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.
Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt. This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.
I'm out $85.39, and I have a nearly useless vacuum which I must now replace.
Laurie of Atlanta GA (06/10/08)
Target does not properly inform customers of their return policy. I am accustomed to being able to return clothes with tags on them AND an accompanying original receipt up to 6 months after purchase. I bought 3 pairs of pants and went on travel for some time. I tried to return them 5 months later and was then told at the returns desk that it did not matter I had a receipt and that the clothes still had all the original tags. Putting a receipt expiration date on the receipt is not where customers expect to find a return policy so that is not proper notification - especially as the receipt has all this extraneous data.
Target needs to POST the return policy CLEARLY at CHECKOUT. I would have never known all the nuances of their return policy (e.g doesn't matter if you have the receipt and they may not give you the full value of the item if it has been on sale since you bought it even though you paid fullk price, nor the 2 item return a year maximum a friend just told me - without my attempted return today and sharing the story with others that made me research the details of their return policy.
Pair of jeans ($30) were not able to be returned because it was after the 90 days and Target did not show them as part of their active inventory any more.
Cathy of Lyndhurst ,NJ (06/10/08)
Today, my 18 1/2 year old son, who's a US ARMY National Guard Soldier, bought himself a Star Wars LEGO set at Target, that cost $49.99. He just wanted something mindless and fun to do because he leaves a week from today for a year deployment to Iraq.
Well, he gets home tonight and sets about to build the set...and the bag numbered #1 is totally missing. Which makes the set basically worthless. So, my husband and I said we'd run out quickly to Target to make an even exchange for him. He no longer had the receipt because he said he only bought 2 beach towels and the Lego set...he didn't think he needed to keep the receipt, so he had tossed it out. PLUS, he paid cash.
I get up to the returns counter and the girl tells me that because its an item over $20.00, there is nothing she can do, saying that the computer locks her out if its over $20.00 without a receipt. I said, "But I just want an even exchange". I got the "sorry, there's nothing I can do". So I even explained that he's leaving in a week for a year in Iraq and that by the time I contacted the Lego Company, he'd be in Iraq! She repeated there's nothing she can do.
So I walked away...mad and near tears. Then I decided to go back and speak to a manager. She got one who came out and this guy of all about 20 years old, tells me the same darn story. The guy says, "Well, that's not my problem, but I can't do anything about this without a receipt. Did he use a credit card?" I said, No, he paid cash. He says, Sorry, I can't do anything."
I use to love Target and defend them to those who hate them. But no more.
Julz of Los Angeles CA (06/09/08)
I am really upset with Targets return policy and I am/was a faithful customer that LOVED TARGET. My mother bought a blender at Target and it didn't work but she misplaced the receipt. In the mean time she used an old blender that was lent to her which worked really well. When I finally found the time to take my 62 year old mother to return her broken down blender, I was told I needed a receipt. I told them we didn't have the receipt and if they could look it up by the bank card my mother used. They tried and it didn't show up because my mom had lost the card she used when she purchased the blender. So as it turns out there is nothing they could do.
I went to 3 different Target and I go the same story, THERE IS NOTHING I CAN DO and off they sent me with a broken blender worth $35.00. Its not the money it's the fact that they changed their return policy when before Target was so cool about the returns and exchanges. Not only that but the employees are rude now, like if they are doing you the favor. Target has established a loyal consumer base and now they are taking advantage of the people that shop there. This is wrong and Target has just lost a very loyal customer, I will tell all my friends and family. Companies like this should learn that consumers have the power to make them successful and turn their backs on them. This is wrong and I am disgusted by the treatment Target has taken.
James of Newport Beach CA (06/07/08)
I purchased new sonicare replacement brushes for my electric tooth brushes for approx $28. Upon arriving home I noticed I had purchased incorrect model. My sales slip was thrown away but on the next day I returned the unopened package to exchange for correct brushes. I was advised although target sticker is still on package no exchanges/refunds without receipt since December (New store policy). I feel this new policy should have been mentioned when first purchased.
I now have two replacement brushes worth $28.00 I can not use.
Pauline of Streetsboro OH (06/07/08)
I should have stopped shopping at Target 6 years ago after the store gave my husband and I such a hard time returning items from our ClubWed registry. Today I bought the wrong size pajamas for my baby and when I tried to exchange them without a receipt, I was told I had already maxxed out my $20 return allowance for the year. That's because my family shops at Target for nearly everything except groceries and spends thousands and thousands of dollars there every year! I was asked for my credit card instead. The clerk then proceeded to tell me the pajamas were not purchased on that credit card. She was wrong. I had just used it there, at that same store, about 3 hours earlier.
She told me there was nothing that they could do unless I found the receipt. I grew up in a union family and have always detested Wal-Mart. Well, when we walked out of Target today I told my daughter we were going to Wal-Mart. She said, But you hate Wal-Mart! Not anymore. I'm done with Target. If that store is not going to take care of its loyal customers, them I'm no longer going to be one!
Bob of La Verne CA (06/05/08)
I received two copies of the same Blu-Ray disc for my birthday. One of them had a Target sticker mentioning a 90-day return policy. I had no gift receipt, but since I had other shopping to do there, I just figured I would get a store credit. Every major department store does this, so I incorrectly assumed Target would as well. I was wrong. Because the disc cost more than $20, they said there was nothing they could do without a gift receipt, and suggested I be so tacky as to go back to the person who gave it to me and ask for the receipt.
I mentioned that the disc had a sticker proving that it came from Target, at which point the manager hinted that perhaps I, a 50-year-old professional, might have counterfeited the sticker to make an extra few bucks on a disc I had stolen or purchased elsewhere. I gave them the DVD (what am I going to do with it?) and walked out.
The sad thing is that big stores like Target drove small businesses out of every town in America with lower prices and liberal return policies. Now that they have succeeded at this, they are going to start treating their customers [poorly]. Enjoy your greed, Target. I have a Wal-Mart, Costco, and Sam's Club within easy driving distance. Not necessarily better choices, but a fair return policy is a competitive advantage, and the message needs to be sent.
Katie of Tallahassee FL (06/05/08)
My husband and I registered at Target. BIG MISTAKE! The return policy is horrible. After the wedding we were going thru our presents and got 3 of the same clock. We thought no problem we can return them and get a store credit to get something on our registry we didnt receive.
We went to customer service and they were so rude about it. They said they cant issue a store credit or refund because we didnt have a receipt. Our guest didnt keep the receipt. My husband and I brought target business and they treat us like we were a nuisance and should have known to ask for receipts. I guess I needed to include it on the invitation. We tell brides to be to steer clear of target. I wish we did.
James of Elkridge MD (06/02/08)
Target has a very strict return and exchange policy. When attempting to exchange a shirt I purchased for a larger size I was told they could only return the shirt and then I could purchase a new one. The problem is that I did not bother to keep my receipt so in order to return the shirt Target was not willing to offer me the full amount I had paid. Here I am a few dollars poorer with the same shirt I had purchased earlier only in a larger size.
Dianne of Coarsegold CA (06/01/08)
Club Wed-bad idea, don't do it or you will regret it. Target's return policy stinks! Am I really suppose to ask my wedding guests to please include a gift receipt. Great idea, I would have had the DJ make that announcement if I had known Target does not trust us. Why would Target refuse to allow you to return a gift without a receipt for store credit unless the gift is less than $20. Maybe my friends are too affluent to shop at Target. It's a trust thing and now I don't trust Target. I beginning to rethink my Wal Mart shopping policy since I will no longer darken the doors at Target.
No return on any merchandise over $20. Now there are 3 crock pots and 4 food processors up for sale on Craig's list.
Tom of Missoula MT (06/01/08)
My wife and I registered at Target because of how easy it was we liked to shop there at the time. After the wedding we went on our honeymoon and immediatly upon our return we moved. Most of our wedding gifts had to stay in storage while we were waiting for our new house to be finished and once we did move in, it took us a while to get settled. Once we got things moved in we got all of our return items (most of which were duplicate gifts) and our gift cards together and were planning a big day of shopping. Once we got there we found out that we were not going to be able to return ANY of our duplicate gifts because we didn't have gift receipts and we were past 90 days of purchase for most of them. All that we wanted with these was store credit so that we could combine it with our gift cards and really get some things we wanted.
The clerks, store manager, and regional operations people that I talked to were all extremely unhelpfull and told me that there was absolutely nothing that they could do for me and went as far as to say that it was my friends and family's fault for not giving us the gift receipts. We had gifts from several other stores, all of which were very helpful and went out of there way to accomodate us. The thing that upsets me the most is that we did Target a big favor by choosing them for our wedding registry. Then when it came to be their turn to help us they were horrible to work with and they really screwed us over. I haven't set foot in there since and hope to never go in one again.
We were stuck with over $300 worth of gifts that we don't need or that we have two of.
Jennifer of Stevensville MD (05/22/08)
We are expecting a child in a matter of weeks. My family and friends just gave us a baby shower. Prior to the party, I registered at Target, as well as Babies R Us for baby gear and essentials. I have been on the registry site countless times, to update my list and make changes. At NO TIME did I see a notice stipulating the gift recipient must have a gift receipt or original receipt, should they receive the same gift twice- and wish to have store credit issued- this policy is NOWHERE to be found while registering. Furthermore, not one of my guests was aware of it while purchasing thousands of dollars of product from Target.
I have shopped Target for years, and spent countless dollars there- and never in my life have I been so disgusted with a store! After receiving a simple baby bouncer chair twice- off my Target registry (Babies R Us does not even carry the same item)- I tried to take it to the store, and have a store credit issued (1 hour drive from my home!!!!)- at which time I was told without the gift receipt, or original receipt- there is nothing they can do. For argument's sake, I did have the clerk scan the item to verify it was purchased at Target- which she did- and STILL I was told there is nothing she can do- no store credit, nothing. She went on to tell me had the item been $20 or less, she could issue a store credit. So... despite I'd deepen Target's pockets even more, I said fine, I'll take the loss, and the item cost $30, but I'll accept the $20 credit- only to be told AGAIN she could not do this. WHAT???????
So, here I am with 2 of the same item- and Target's only answer is for me to ask my guests for the receipt. I am terribly sorry, but I was raised with class, and I flat out refuse to return to my guests and request a receipt- it is incredibly tacky, and there has to be another way!- Especially when the item scans as a Target product, when the item was not listed on any other store's registry, and when the item clearly is exhibited on my Target registry. I simply don't see the mystery here. What I do know is I have told everyone I know of this incident- and believe me- TARGET- an unhappy customer tells 9 times (on average) more people than a happy customer. So what your company sees as a revenue saving policy has lost you some customers. I have many, many friends and acquaintances who are expecting children- and of child-bearing age- and I will never stop telling them of this inexcusable experience- all over a $30 product- and to register at a finer, more customer-friendly store like Wal-Mart or Babies R Us- where they will gladly issue a store credit for merchandise bought in their stores.
Lost trip of 2 hrs (with gas at $3.90/gallon)- and 2 gifts bought for $30/each- which have gone to waste.
Odanis of Pembroke Pines FL (05/21/08)
On 05/20/2008 at around 8:45 pm i went into the store with my family to purchase a few items and at the same time return a pair of shorts that cost my hesband $ 27.00 dollars but did not fit, the purchase was made in cash and we did not have the receipt. the clerk took my license and told me it was not good that the system was rejecting it and so on, when the manager finally showed up I explained to him that I didn't really want my money back but to exchange the item or get a store credit, this guy was so rude he made me fell as if I had walked out of the store without paying for the item and was trying to make some fast cash, he actually told me that I was stock with the item...
I usually visit target 3-4 times x per (used to)I will never spend my money there again and I will tell everyone I know not to buy anything from target ever again.. I might even go out there this weekend to protest.....join me!!!
Gl of Tucson, AZ (05/19/08)
I received a dress as a gift. The giver did not keep the gift receipt (or even know it was part of the receipt). I was told I could not return it because it cost 29.99.
I was so angry I told them to keep it and walked out. My regret is that I didn't keep the dress and donate it to a good cause.
Lynn of Newcastle, WA (05/19/08)
I received a margarita machine as a birthday gift at the end of January, 2008. I did not use it until the end of March at which time I found it was broken and did not work. I looked it up online and found that there were several complaints about this product. I called the friend I received it from and she said she thought she had bought it at Target.
I took it in to Target at the end of March, 2008 and was told by the employee that it did not come from Target. She even said she had bought one online and had to return hers. I called my friend back and asked where else it might have been purchased from. She located the receipt and indeed it was purchased at Target. She sent me the receipt and I again returned to Target to return the machine and was now told the receipt was expired. If I had been told the first time I was at Target that this was from their store and that I needed a receipt, I could have expedited the process.
If you happen to see me driving down the freeway with my DO NOT SHOP AT TARGET sign on my car, give a wave.
Ali of Monterey CA (05/16/08)
I will never shop at Target again and will tell everyone I know about my unpleasant experience. My sweet husband tried to buy Mother's Days gifts at Target. He tries to buy things he thinks I will like...but.... anyway, he forgot to save the receipt (lost it, not sure?). We tried to return a pair of $24 materity pants AND had the debit card with us that was used to make the original purchase. We were told the debit card wasn't the one used to make the original purchase. the employess were VERY rude and we were planning to buy a vacuum cleaner, stereo, etc. (got tax refund back this week).
I have NEVER heard of not allowing a store credit when a perfectly good item is returned without a receipt...not only that, the ATTITUDE the employees had was PATHETIC. I told my husband to never buy another thing in that store..then called my mom and told her the same thing. I am very disappointed in Target's policy...especially when we had the debit card which enables them to pull up the original receipt.
We traveled less than two miles down the road to the Super Target to try again, hoping for a nicer person behind the counter. He swiped the debit card. we got our money back...and off we went...same company...same policy...same system....I know Target is a popular store..but I can assure you that I'll never be back! Will make the extra ten minute trip to Wal Mart...worth the extra gas money!
Catherine of Worcester MA (05/13/08)
UNPOSTED RETURN POLICY I received Movie DVD for Mother's Day. Already had the DVD. My daughter lives out of town and did not give me a receipt but had told me she bought it at Target.
On 5/13/08 I stood in line at the Target Store in Westborough, MA. While waiting, I read the posted return policy. When called to the Service Desk I told the clerk it was a give and I did not have the receipt but a store credit would be fine. The DVD was in it's original unopened cover. The clerk put in the item # and the DVD came up as $24.99. She said, I'm sorry but we can't give merchandise credits for anything over $20.00...that it has been store policy for a year. I said this policy is not posted. She said there was nothing she could do! She told me to keep the DVD and give it to someone else!!! I told her to keep the DVD, that I had no use for it and no one to give it to. I am a very unhappy customer. POLICY NEEDS TO BE POSTED.
Jeannette of Fresno CA (05/11/08)
Over the years, I really liked target and only on rare occasions have I had to return items. In August 2007, I had purchased a Huffy bike and a helmet for my son for his 8th birthday. Two weeks later I had to return the bike due to there being a load noise that would occur when my son would ride his new bike. He rode the bike once. I had my receipt and attempted to return the bike to the Target located at 3173 E Shields Avenue, Fresno CA. The store's assistant manager did not want to make the return and then I pointed out the defect and showed my receipt. The store manager was then called and I was told by him Mr. Tim Coats that Target had the right to repair the bike at their cost. I was reluctant but at that point I didn't feel like I had any recourse and I just wanted a bike for my son to enjoy.
I then asked when could I be back later on that day to pick up the bike. I was then told that the person that fixes the bikes would not be in until next week on Tuesday. It was Friday and I was crushed as I had wanted to go bicycling with my son on the weekend. I then agreed, still rather dismayed at my inconvenience. I submitted my name and phone number (cell) in order for the store to call me when it was completed. That Tuesday came and went so I went to the store on that Wednesday, since I was in that area. I gave them my receipt and the fix it/service ticket. The store staff could not locate the bike! I started to become very upset, then the bike was located.
The store manager then told me that the bike was still making the loud noise and he offered me store credit. I asked if there was another bike exactly like that one in the store. The store manager indicated that there was not. At that time I then stated that I had been patient and followed all of the store policy protocol and now I have wasted my time, efforts and my gas. I then insisted on a cash refund at that point. The store manager, sighed and then refunded my money. I was perplexed by this interaction for a refund that took a week to get and I was very upset because I had felt like I was victimized for having purchased a defective product. I had told my self that I would never be treated like that again by a retailer.
I then went to Walmart and purchased a beautiful electric green Next Bike for my son who was very pleased. I had completely sworn off Target Stores for good and I kept this vow for over 8 months. Now, when I would shop at Target, I would usually drop about $100-$200 per month at that store. So I felt like taking my business and consumer dollars elsewhere was for the best until....On 5-10-08, I attempted to return a Maybelline Mascara that I had purchased at Target on 5-6-08. It was opened and I always buy this particular mascara. However on this occasion, the mascara appeared to defective. It was very clumpy and unusable. The item was only a mere $6.29 and my total purchase was 68.15 (with taxes) for my other items. I paid in cash.
I was very dismayed at my experience as the return clerk stated that the package was open and therefore could not be returned. I explained that I was a very good customer and noticed that the formulation was somewhat different and that I could not use the mascara. I had my receipt to indicate that I had just purchased the questionable item. The clerk then informed me that target cannot accept opened items. I asked if that was the case even if the product appeared defective. The clerk indicated that was the company policy. I then asked to speak to a manager. Carlos came to the register and repeated the same rhetoric. The manager then proceeded to show me on the back of the register receipt that states, All returns & exchanges must new , unused, and have original packaging and accessories. SOME items cannot be returned if opened.
I wondered why the return policy was so vague and I questioned them about the defective merchandise that they were obviously selling. After all was said and done, I was NOT granted my return for a meager $6.29. I am very unhappy at my experiences with Target and I very repulsed at the fact that on these two return incidents I was felt like I had to defend my rights as a consumer. I actually felt criminalized and by all means I am not. I am a public servant (social worker), mother of three children, graduate student, and by all means a very law -abiding citizen. I am surprised about how poorly Target treats it's consumers.
I really wish Target the best of luck, since as a consumer I am now afraid to shop at TARGET due to the fact that I may be held liable if a product which they sell for profit is defective then the burden is placed on me to live with it and not even feel as if I can return it. This is a poor practice and customer service has fallen to the waste side for this company.
Amy of Boston MA (05/07/08)
I am writing because of the horrendous experience I have had with target and their baby registry. I would advise people to NOT use their registry services and only hope the word can get out to other expecting parents! I received 3 of the same item, of which I only got receipts from 1 person, and they will not take a return back that costs over $20 without a receipt, even when it is in the box untouched, and is reflected on the registry that 3 of the item I registered for 1 of were bought. I was given a phone number to call, kept getting the same trained response, it is our policy, nothing could be done, then asked to speak to a supervisor about how 3 of the same item could be purchased off a registry and that it was their fault, and I was transferred to a non-working number.
I was not only disgusted by the way they were at fault for letting this happen, but the way I was spoken to on the phone and treated. I was told too bad, now I am stuck with the 3 bouncy seats waiting for friends to have babies so I can pass them off. So advice to others, either register at Target and make sure to be tacky in telling your family/friends to include a receipt with your present, or don't register with them. I would never advise anyone to register with them given they can't regulate it, and everyone blamed it on a system glitch that nothing could be done about. Plus, they were rude and I felt I was being talked to like a child.
Allison of Athens GA (05/04/08)
We registered at Target for our December wedding, registering for over $3,000 in gifts at Target alone, of which we received most of these items. Target's system did not update and we received a few duplicate gifts, which I might add was very embarassing when opening gifts at showers. Since the wedding, we received additional duplicate gifts, all with the gift receipts. We went to return the gifts in hopes of receiving a gift card, knowing that we would not be able to receive cash. We were told that we could not get credit because the receipts had expired (all expired about 2 weeks after our wedding). So, I asked if we could get a credit, and they said we could not because the gifts were over $20 each. One being a $70 coffee maker.
So, not only could we not get a credit, we were stuck with these gifts that we have no use for since we have already received 2 or 3 of them! I told them that they could look at my registry and see that I received multiple items. They simply said, Sorry, nothing we can do, call the corporate number, it's annoying to us too. One girl at customer service said that they get two or three complaints daily. I have always shopped at Target, and thought that it would be a great place to register because of the large selection.
I am very disappointed that my husband and I went through all the effort of registering with Target, that our friends and family spent thousands at the store, and when we needed their assistance, they turned their back on us. The $20 return policy is completely ridiculously, but what I find even more absurd is that having a gift registry did not help us one bit. We will definitely be warning our friends about Target and encourage them to register elsewhere. Who would have ever thought that I would choose Wal-Mart over Target for customer service? Big businesses need to realize what made them big to begin with... the customer!
Yvonne of Columbus OH (05/02/08)
My husband bought me a blouse and skirt for my Birthday but being a man did not keep the reciept. The very next day, I took the items back to exchange them but was told that I only get two exchanges a year without reciept. I was in shock and asked the girl, is this a new policy and she rudely informed that it has always been there policy. I was shocked I never come across that before. I said ok, go ahead and return thinking to myself, I guess I won't be doing much more shopping at Target since I do not believe that it is a fair thing to do to customers who spend their hard earned money at their store.
The girl scans the skirt and says, oh, I can't take this back at all because it is over $20. You got to be kidding me. You mean to tell that if someone gets a gift that is over $20, you guys will not return it. She said, NO. I informed her that technically this item is only $19.99 and she said well with tax it is over $20. WHATEVER. I was quite annoyed at this point and told her to return the shirt. As she was doing it she mentioned that if the item was bought on credit, we could look up my husbands card and find the transaction. You just need to know the card number it was purchased on.
We did do that and I did get my money back for the skirt but still will not be returning to Target. If he would have payed cash, Target would have sent me packing with that skirt. That is not right. I guess that is why Target puts out all those commercials trying to get customers because with a return policy like that they must be loosing customers like crazy.
Yvonne of Columbus OH (05/02/08)
I was told that since I did not have a reciept and my item was over $20 dollars that it cannot be returned, exchanged or nothing. She did offer to look up my husbands credit card though. Luckily he did pay on credit, otherwise I would have not been able to do anything about it. I think Targets Return Policy is very unfair and I will definately think twice before I ever shop there again.
Linda of Augusta GA (05/02/08)
I registered with target's wedding registry. They evidently did not update their registry, because I received several duplicate items, including 7 crock pots! When I attempted to return the items, I was told I could only return 2 without the gift receipt, and those two items must be < $20. I returned what I could and asked friends and family to return other things. I even asked if I could exchange a $30 blanket for a different color (since I had two of the same), which was denied as well.
I called their corporate office, and they told me I should have told my guests to include the gift receipt. I asked them if they thought it was proper etiquette for me to tell my guests, when you buy my gift, make sure you put the gift receipt in there? They then asked if I could ask for the receipt. I again replied that I didn't think it polite to inform my guests that I was returning an item and needed the gift receipt. I did not ask for cash back, but store credit and it would have been of no economic consequence to target! One manager was EXTREMEMLY rude, most desk clerks were apologetic but could not do anything to help.
I went to the trouble of registering, to try to minimize duplicate gifts, and ended up opening several of the same gifts at showers (embarrasing). I was stuck with duplicates I could not use. I had to enlist the help of friends and family, who now can not make a return to target without a receipt for an entire year for helping me out. I solicited several thousands of dollars in business for target by registering for my wedding and they had a problem with returning <$200 worth of items, when I was only asking for store credit! I am not planning to do business with target and I have told everyone who I can think of that they are a poor choice for any type of registry.
Danielle of Lancaster OH (04/28/08)
My son received 3 summer outfits from Target (six seperate pieces)as a gift. The shorts were all a size too big. Unfortunately, I didn't realize that until he'd taken the tags off two pair of shorts. Today I attempted to take the third pair, with the tags and stickers in place, back to get a smaller size. The exact same thing, just one size smaller. They refused to do an even exchange for me b/c I didn't have a receipt - Hello, not all gifts come with receipts! and I'd had two non-receipt returns in the past year.
I had come with my two boys to pick out scooters and a shopping list and was planning on spending a couple of hundred dollars that day. They lost my business forever over a $3.99 pair of boys shorts. I will tell everyone I know about this experience and will ask that no one buys them gifts at Target again because of their rude, unreasonable return policy.
Rebecca of Dallas, TX (04/25/08)
I registered with the Target baby registry. Target did not consistently update our registry as items were purchased with our list. After 4 baby showers, we received several duplicate items. I attempted to return the duplicate items and purchase another item on our registry at Target. The customer service representative informed me at that time that I was unable to return or exchange the items without a gift receipt. She stated that no exceptions are made, not even for customers who have taken the time to register.
We were out of luck and stuck with the items. I feel that this is not only unfair but demonstrates a lack of customer appreciation. As the gift recipient, we are not in control of whether or not we get the receipt and after 4 showers it is difficult to know exactly who gave you a particular item. According to the CSR at Target, Target has developed this new policy to cut down on returns without receipts however it was my understanding that Target suggests the gift registry to help with gift returns. This has NOT been the case.
Jim of Long Beach CA (04/24/08)
Recieved a gift. Hamilton Beech icy treats. Product performes poorly and was useless. We tried to take it back. Target has a no return policy, with out a reciept, and paid for in cash period. Very poor customer service.
Well the policy has been in place for several years, but it should be posted at all the checkout registers. We will never shop at target again
Victor of Boise ID (04/24/08)
I had bought 3 Simalac Advance Formula, baby milk power for my new born. Recently we found out that my boy is alergic to milk or lactose. We had only open one. We now have to give him Soy formula, I took the two unopen cans back to Target Store. They would not return them. They said that the receipt had expired for a week.
Each box was about $27.00, so we are out $54.00.
Amanda of Rockland MA (04/24/08)
I received an infant seat from Target as a gift at my baby shower with no receipt. The items sells for 29.99 so of course, it is not returnable by the standards of Target's truly awful return policy. When my husband tried to return it the manager was rude to him, and told him to ask the gift giver for the receipt of their credit card number! With all of the theft of personal information lately it is pretty shocking to hear a store manager suggest something like that.
I would far rather take the loss on a gift than be impolite enough to ask a gift giver for a receipt. Target would clearly rather take the loss of thousands of customers than come up with a consumer friendly return policy. Target's policy of treating everyone without a receipt like a thief is absolutely insulting. I will no longer be giving them my business and I will tell anyone who will listen about my negative experience with them. There is a Target close to my house and I have enjoyed shopping there in the past, but from now on I'll be driving right past it and hitting the Walmart that is a few miles further up the street.
H
Latoia of Philadelphia PA (04/23/08)
I am an expecting mother who registered with Target baby registry. I had a baby shower with over 150 people attending. , every one didnt provide a gift receipt for their items. When returning my items to Target, I was shock, to find out that if I didnt have a receipt, I couldnt return my items.
I am stuck with 3 bassinets, 3 baby bouncers and couple other items. Each box clearly states that they came from Target. I have exhausted all avenues trying to get someone to help me and all they can say to me is SOORY. I would like to advice expecting parents not to purchase any items from Target.
Target state that it is their policy, and there is nothing that they can do..Can you help me?
Lily of Harrow Ontario OTHER (04/22/08)
I bought a Philips antenna, cost of 29.99 plus tax. I didn't feel the need to keep the receit because I was not planning to return the antenna so i did not keep it. Within 5 days of purchase, the antenna broke. After ten days I went to Target where the antenna was purchased and they did not want to return the antenna, nor did they want to give me credit. I was so disappointed that in the future I may not ever shop there again. I will also notify my friends and family of this situation. I used to love Target stores and I am very disappointed for this service, I bought the antenna and it broke, I shoukld be refunded or at least given redit for it. thank you for reading this.
Darrick of Columbus OH (04/22/08)
i purchased a 10portable dvd player i found it on sale and bought it because i knew my mother desired one so i thought perfect birthday gift /wrong her b-day was overshadowed with a gift that did not work although $80.00 was a great deal i had no ideal that i was buying a product that would never provide her one minute of satisfaction.
i told her worry not i used my target check card and a return wont be a problem.boy would i get the surprise of my life!when i went to the store i asked to exchange the product tha was in all of its original wrappings i provided my check card that was suppose to record all my transactions since i had explained to the girl that opened the account i was horrible when it came to keeping receipts she had assured me my account would solve this problem for me,i was told i would not be able to exchange it i was basically told i was stuck with it
i then assured the clerk it was their product and she could keep it and i left it with her i find it appauling that target would leave its loyal customers holding the bag in the toughest economic times we have ever seen in my generation but i want target to know i spent $2600.00 for christmas in their stores and not only will i not shop their stores any more i will see to it that all my family friends and coworkers know to stay out your stores especially the electronics section
$80.00 is five hours of work for me i have no children and i shop alot but i just lost one of my favorite places to do it
Melody of Santa Cruz CA (04/21/08)
I bought a Yoga/Mommy CD for my son-daughter-in-law and grand-daughter to do. I watch it last night- and it is very dissapointing.. I called to see if it could be returned or exchanged for something else they could use and they said no. PLEASE do not buy this C.D. from this store. It is a waste of your money... and Target needs to know- because you are stuck if you buy it and the person who made it gets paid-- and Target gets paid- and you won't use. it.
Someone is making lots of $ off of an awful CD. Free advertising for Target on bad customer service.
James of Chicago IL (04/09/08)
I recieved a XXL Pull-Over from my mom for an Easter present. The item was purchased at Target. I tried on the item and it was too big. I tried to exchange the item for a smaller pull-over and the Target representative explained the policy. The item cost 24.99 and they cannot exchange anything more than 20$. I even offered to forget the 4.99 difference and they denied that as well. After a rude comment by the representative Rudy(How Ironic) Chicago, IL Addison location, I proceeded to tell them I will never shop at this store again and will inform everyone I know of their crapy policy. Their are many department stores to choose from so its not a big deal to me but I spend at least 500 a month on different items and prescriptions and its their loss.
Larry of Renton WA (04/09/08)
After the new Target store opened here in Renton, I thought I would give them a try for the first time. I broke with tradition and instead of buying a new knife set from Macy's I went to the Target store. I purchased a Kitchen Aid stainless steel knife set from them. After about a month I notice my stainless steel knives were rusting. I didnt have my reciept but they tried looking up my transaction using my credit card with out luck. I was told there was nothing they could do (or would do) for me. I just left in disgust. When I went to Macy's a few days later, I purchased a higher quality knife set for just a few dollars than this rusty Kitchen Aid set and they even had the same Kitchen Aid set for much less money than I paid at Target. Lesson: Stick with Macy's, you cant go wrong.
Ended up giving the knives to a local charity and took a tax write off.
David of Rock Hill MO (04/09/08)
Please be alerted that Target's gift return policy for wedding gifts is absurd. Check it carefully before registering there and having to be hassled and left holding the bag for gifts you receive.
Jennifer of Whitman MA (04/07/08)
I purchased a dress two weeks ago that turned out to be too small. I paid cash and did not have a receipt. I simply wanted the same dress in the next size up, but was told that because it was over $20, I could not do that! I didn't even want my money back, I just wanted an even, apple for apple exchange, but it was evidently too much for them to comprehend. The woman next to me was also dealing with a similar issue.
I said to the CS man, You must get a lot of complaints about this policy. His response, Yes. We do. A lot of complaints.
I spoke to an on-floor worker and a manager, both were ultimately unhelpful. The manager the least helpful of the lot. A person she knew approached her before she finished with me (rude) and instead of asking her to wait one second, she went off and had that conversation, leaving the CS man to finish my (lack of) transaction.
I've heard people complain about Target's ridiculous policy before, and now that I am experiencing it first hand I will most certainly be among those who have written this chain off for their unfair behavior. As the sole buyer for a family of six, I previously did a lot of shopping at Target, preferring it to the Wal-Mart conglomerate. With this policy, I'm sure they are going to lose a lot more customers than just my family. I hope they feel it as hard as this $27.99 loss is to a single income family of six.
Greg of Huntersville NC (04/07/08)
My wife and I registered for many items through Targets baby registry and are absolutely disappointed with their return policy. We received a duplicate gift (a dehumidifier valued at $29.99) and unfortunately did not receive the gift receipt. When we attempted to exchange the item for another item off our registry, we were not allowed to, due to their new return policy effective August 2007.
Even though we did not have the gift receipt, we did have our registry printed out, clearly showing that the item was fulfilled. I cannot understand why this information would have been sufficient for an in-store credit. The package was unopened and in the exact condition it was purchased. The assistant manager was very helpful and explained the policy to me again which I appreciated, but did not agree with. She offered for both of us to call Targets customer support department and see if we could reach a resolution. Unfortunately their customer support department was difficult to understand and not able to offer any assistance.
Until our experience yesterday, my wife and I have been extremely loyal Target customers, spending about $500/mo at their stores. We registered for thousands of dollars worth of gifts for our wedding and were satisfied with our experience then, which is why we decided to register for our baby gifts at your stores. I work for a large retail company and I understand why Target has a policy on returned items. I think that their other policies are consistent with other retailers and are fair to the consumer, and them. This policy however is only going to create more negative customer experiences. They should enable the store manager to override this policy on a case by case basis.
If a customer does not have the receipt, but has proof that the item was purchased off of their gift registry, they should allow it. With all of the technology available, I dont understand why they could not retrieve detailed transaction information from our registry. It is not realistic for us to say that we will never shop at a Target store again, but I promise our spending will be reduced based on this negative customer experience as a result of their poor return policy.
I will be sure to share my negative experience with as many people as possible. I have several friends who are getting married soon and many couples who are starting a family. I will be sure that they are the first to hear about my negative experience. I also run a small website which has about 1,000 visitors a month. Im sure Target gets hundreds of complaints like this every day. When I did a Google search for targets return policy? there were over 4,600 results, which should be reason enough for them to reconsider this policy. Ive submitted an online complaint through target.com and will be extremely surprised if they respond.
Kathleen of Berkeley Heights NJ (04/05/08)
On February 19th, 2008, I attempted to return a watch that was given to me for Christmas. It was in the original package. I didn't have the receipt with me and since the value of the watch exceeded the $20.00 no receipt return policy-when they will return an item without a receipt- I was told I couldn't return it. On April 5th, 2008, I tried again. This time, I had the receipt. I was told that I could not return it as the receipt was expired. I spoke with 2 supervisors who told me the same thing. I then called their corporate office and was told that since my receipt was expired, they couldn't return it, their system wouldn't accept it. One employee told me to regift it! What am I suppose to do?
Gretchen of Montrose CA (04/05/08)
I purchased a Greatland 10x10 gazebo 4 months ago on sale. We planned to use it in the summer on our trips to the beach. I stored it in my garage unopened until last week. When we tried to put it up, a plastic piece was broken off, leaving the pop-up mechanism inoperable. I tried to return it to Target in Burbank. They refused saying I would need to contact the manufacturer and also offered up a corporate number that I could contact on Monday. I told them I wasn't leaving until this was resolved. Customer Service called someone and told me it was corporate but it was in India. Then they called who I thought was the manufacturer and ironically they were in India as well. They would not deal with us! They kept repeating the return policy over and over. They said they actually could not give a refund on any item over 90 days. We were then escorted out of the store.
I have lost $60 and an hour of my time.
Andrew of Houston TX (03/30/08)
I attempted to return an unopened new printer cartridge that cost more than $20 w/o the receipt. We spend an average of $400 a month at Target and it may have been 4 months ago that I bought the ink cartage an who keeps that kind of files?
Well as you can guess they would not accept the return. Which I think is very bad business. Sam Walton used to test his stores return policies and if there was anything other than a 'no questions' return there was consequences for that employee and manager.
Target is closer but if a company doesn't make an attempt to satisfy their customers I want nothing to do with them.
Kimberly of Stone Mountain GA (03/29/08)
I made a purchase on 18 Mar 08 with a check. I returned to get a refund on 28 Mar 08 due to the merchandise not being conducive to my needs. I was told I had to wait approximately ten days, which I did! The refund did not take place as indicated, instead I was told I would be issued a gift in the place of my cash. I was treated unprofessionally and unruly by the above managers Anton and Armeesha at the Atlanta Edgewood location. I was not given a refund, instead I was told to wait another ten days out. I called the public relations office, no success. I found no one willing to assist me nor anyone putting forth an effort to return my funds. I find this type behavior unprofessional and wrong. Target is taking from me and trying to force me to spend my funds in their store even though the product doesn't benefit me and I have requested a full refund. I will NEVER shop at target, again.
The physical damage resulted in me feeling violated. I feel target does not care about its customers. The so called trained managers did NOT display trained skills in handling such a situation. It was clear to me that I did not matter and that my money was not mine. I feet as though I'm being robbed! The managers armeesha and antron did not want to assist me nor acknowledge my concern. I was looked upon by these managers and other sales associate as though I had no claim to my funds. I was ridiculed, mocked, and ignored by target's so called employees. I have never been so disappointed by a corporation such as target as of now. It was all in black and white, my check receipt was truly ten days old. (Target's policy) I am merely requesting a full cash refund in exchange for their merchandise. I am entitled to a refund. Shame on Target for making me feel violated, disrespected, and an unwelcomed guest. Target will NEVER get this opportunity, again.
Jessica of Phoenix AZ (03/28/08)
We received a gift for our housewarming - a white Black & Decker Food Processor, but no gift receipt was included. We liked the food processor, but wanted it in stainless to match our kitchen, so I took it in to exchange for the stainless steel of the same model. They absolutely refused to do anything without a receipt or credit card for the purchase. I explained that my mother probably used a check to purchase it and that my mother lives 3000 miles away on the opposite side of the country and that it was a gift. I didn't want her know I was exchanging it, even if it was for the same thing.
They said their policy states it has to be under $20 if there is no receipt. All I wanted was the SAME product in a different color, they were able to scan it and see it obviously came from them and they refused to do anything. Their return policy is absolutely out of hand. If I had been trying to exchange for something completely different or return it for store credit, I could see their point a little bit, but this is just ridiculous. They have nothing to lose but customers if they keep up this poor quality of customer service. They are not losing money, they exchange the product, usually at a lower price than the person bought it for because they take the lowest sale price of the product in the last 90 days, and then they put it back on a shelf and re-sell it.
Now I have a food processor that doesn't match my kitchen that I will have to try and get rid of somehow and turn around and spend another $50 just to get the food processor we really want. The amount of time and frustration caused is priceless.
Dennis of Fresno CA (03/24/08)
I bought a pot 2 months ago, and wanted to return it to Target because of dissatisfaction to that product. However they refused to return because it stated that Items eligible for returns must be new, unused, and contain all original product packaging and accessories.
It is ridiculous, you can only return the goods to them when it has never been used. I will never buy anything in Target anymore.
Bryan of Palm Bay FL (03/23/08)
On 3/19/08 I purchased a Western Digital 250 gig Hard drive for $99.99 plus tax, a $105.99 total from the Target Store in Melboune Florida. The next day I opened the box to find the Connection Cable, Mounting Screws and Setup CD missing, not having these items to install the hard drive, I decided to try running my windows xp disk to fix my problems with the computer. It worked, so back to Target I go to return the Hard drive, since the computer is working and installation parts were missing so the new hard drive wasn't needed.
At the store their employee repeatedly tried to get me to exchange it for one that would have the missing parts, even after I told them my problem was fixed without a new hard drive. Next, a second employee is called over to inspect the item for return. A few seconds later he turns to me and says that it appears that the seal was resealed and the Hard drive was not even a Western Digit, and I wasn't due a refund. At this point I was treated like a common thief in public, so I asked to see the hard drive and to my amazement it was an old used hard drive. I asked them how they could be selling used hard drives as new, and all I got was, "sorry sir I can't do anything for you." I asked for their Main Office number and left the store before losing my temper.
Back home I called the main office in Minneapolis on 3/20/08 at 12:30 pm and spoke to an Adam E. and told him what happened. He made the statement that it sounded like an employee must have not caught it when they repacked the hard drive before putting it back on the shelf. Then he had me repeat what happened to him as he continued to repeatedly put me on hold. After I finished, I was put on hold again, he finally returns and tells me to put it in writing and send it to him with a copy of my receipt and he'll see if there is anything he can do for me. I told him I would and hung up. Now after reading all the complaints about Target Stores I guess I'm going to have a hard time getting my money back. Any help in this matter would be greatly appreciated.
I wasted my time and gas driving back and forth (approx. 30 miles round trip), and I was also treated like a common thief in public and ripped off for $105.99.
Glenn of Odenton MD (03/08/08)
I took a coffee pot back to target to exchange it for a more expensive item and was refused and told that I could call customer service. I called customer service and they refused my exchange also. Target has a policy that forbids the return/exchange of an item without a receipt to prove that the item was purchased at target. The pot was purchased at target and given to me as a Christmas gift. The person that gave it to me, I don't want her to know that I am exchanging it.
I am stuck with a duplicate gift. Target has lost a customer for the rest of my life.
Victoria of Pottstown PA (03/04/08)
I purchased a microwave from them while I was doing my Christmas shopping. While making popcorn one night, the microwave blew causing smoke to pour out of the back. This was in early February. I purchased the microwave in November. At first I could not find my receipt and was going to take it back to simply ask for an exchange. I found my receipt and went to take the microwave back, only to be told that since my return was longer then 90 days, 94 to be exact, they could not help me. I have worked in retail my whole life and you could have knocked me over with not only their policy, but their attitude as well. They gave me the phone number to their exchange line. After being on the phone for 15 minutes, they restated their policy and gave me another number to call. This went on for about an hour. I purchased an obviously defective microwave that Target will not exchange and couldn't care less if I was happy.
I called and canceled my Target Visa card and am paying off my balance in full. If it is worth it to them to lose not only my business (will never shop there again), but also the income they made on my Visa credit card over a $50 microwave returned 4 days too late, then so be it. I have already told the 30 people I work with my story, several of them had similar experiences, and the rest will think twice before shopping there. My mom who is a Target regular has already resolved to boycott them. I realize that I will never get my money back for the defective microwave they sold me. Buyer Beware. In today's society, there are too many stores who want my business and will treat me accordingly. I refuse to give a dime to any company who acts in the way that Target does.
Mika of Pomona CA (03/03/08)
Return policy is unacceptable and filled with corporate corruption and greed. I was returning items without receipt but on baby register. Target will not accept items even though those items were clearly marked as a purchased on the registry.
I helped Target lure customers (my friends, family) by purchasing their store items and then their not honoring the returns.
Kim of Denver CO (03/03/08)
I registered for towels and bath rugs at Target for my October 2007 wedding. I received some of the items for wedding gifts. During the planning of our wedding, and after we were remodeling our bathroom, the colors changed between the time we registered and now. I took the bath rugs and towels to Target to exchange them from green to blue. I was completely shocked when I was told that without a receipt, there was nothing they could do. I wasn't given gift receipts, and because more than 90 days had passed I was stuck with the color I had. The manager of the store was very nice and apologized for their policy. She gave me the Guest Relations number and said I could try calling them, but she knew they wouldn't do anything for me.
Sure enough. I called Guest Relations and spoke with 3 different people. I had a very hard time understanding anything they said because they all had the same accent. But basically, they said the same thing, there was nothing they could do. That is their policy. I will never shop at Target again. I will tell everyone I know about this experience. I could understand a policy for no refunds without a receipt. But I wanted the exact same product, same brand, just in a different color. The indifference I was shown by their Guest Relations department was deplorable. I hope that word gets out, and they lose an enormous amount of business. They have lost me as a loyal customer forever.
I am stuck with items that were gifts that I cannot use and cannot exchange.
Nicole of Jacksonville NC (03/01/08)
My daughter received 2 identical gifts for her 1st birthday. One was from an out of town relative.The other was from a friend. Neither came with a gift receipt and we did not want to be rude and tell someone we were taking back the gift they bought. Bottom line, Target has a HORRIBLE gift return policy! I have never heard of not being able to get store credit! Now my daughter was unable to get another gift. I felt so bad for her and there was nothing I could do about it. Somebody at Target better wake up and change their policy before they start losing a lot more customers. They have sure lost me.
I left the store without purchasing ANY items. My original intent was to go shopping there. But I really did not feel like going shopping after receiving bad customer service. I will give my money to Walmart now!
Figaro of Chicago IL (02/25/08)
My wife and I had a baby registry with Target and wanted to exchange a boppy pillow because we received several of them during the baby shower. We'll, we were told that we could not even get a store credit without the receipt, now we were told that this was a new policy and this was to protect target from boosters, thieves, etc. Okay, I understand that, but why are they making their consistent customers suffer from that and what is the purpose of the registry? How many people have gift receipts for all of their duplicates, and even if they have this stupid rule, at least allow your baby registry guest to return since we endorsed our family to shop at this store. I am angry and if something doesn't get resolved, I will start a website to boycott target and leak that return policy rule!
Linda of Centennial CO (02/24/08)
My Daughter, Jen and her husband received a file cabinet for their wedding. It was dropped off by the guest 2 days after the wedding. Jen and Sean had left Colorado for their new home in California the day before. The file cabinet was on Jen's bridal registry at Target. I took it to target to return, so I could get a gift card and send it to them so they could repurchase the file cabinet there. The gift registry showed the file cabinet was purchased there. When Jen signed up for the registry, she was with the understanding the registry could be used as a receipt if an item needed to be returned. When I tried to return the item, I printed out the guest registry, but was told that a month before Jen signed up for the registry the policy was changed and could no longer be used as a receipt. The file cabinet was $25.67, $5.67 over the return limit.
I asked them to then ship it out to California, either from the store or the website. They said they could not do that. I was forced to embarrass myself and the guest by asking for the receipt. The person that purchased it is now in Europe for several months and has no idea where the receipt is. Most stores display a return policy if it is not the retail normal. Target does not display or inform customers of their return policy before purchase, nor did they inform customers when their return policy changed! This to me is fraud! Thanks for addressing this problem. Consumers need to be aware before making purchases there!
Tana of Olathe KS (02/24/08)
Target's return policy is absolutely absurd! I recently had twin girls and completed a baby registry at Target. In the excitement of registering, I signed up for a few items that were a little extravagant. I soon realized after the girls were born that diapers and formula were more important than some of the items I received at my baby shower. I decided I would return the items and purchase more of the necessities instead. I didn't get gift receipts but assumed that I could get a store credit from Target. I was told that since the items were worth more than $20, I could not return them. I asked to speak to a store manager and she treated me like I was ridiculous for expecting to get a store credit and there was nothing she could do for me. I was too embarrassed to call my friends and ask them if they still had a receipt for the items so I just kept them. There was about $120 worth of items that I will probably only use once. I can assure you that I will never shop at Target again and I will tell everyone I know that they shouldn't register at Target for baby or wedding items. I hope Target learns their lesson and loses sales for having such a ridiculous return policy!
Michelle of Bartlett IL (02/24/08)
I went to Target to return a pair of jeans I bought that were the wrong size. I told the clerk I didn't have a receipt but would have used one of two credit/debit cards. The clerk scanned both cards and said that my purchase didn't show up. I said I'm not sure why, but I needed to purchase other things so just give me a store credit. I was told they don't give store credits for merchandise over $20. My jeans were $27.00. I was taken aback but such a horrible policy but said well, I just need another size so I will do an even exchange for the exact pair of jeans in the next smaller size. The clerk said that she could not do an even exchange without a receipt even if it was for the same item in another size. I was very confused by such a policy and asked to speak to a manager. The Manager told me that they could not do even exchanges for a new size without a receipt.
I left the store, went home to find my receipt and the item was purchased with the card I had given the clerk so I am uncertain as to why I would be told that my card didn't track this purchase. However with the receipt I can now prove it and will return the jeans now for a full refund and will never shop at target again. I spend thousands of $$$ at target yearly. They have lost a big customer but it doesn't seem that they will care since its obvious they don't care about their customers. I have never heard of a company that will not do an even exchange for the same merchandise- that seems extremely unfair.
I had to leave the store and drive home to find my receipt to prove that I had used the card they told me that I didn't use. So more gas to drive back and forth to the store and aggravation and despair for being treated like I am not a valued customer.
Ronald of Venice FL (02/21/08)
Targets Return Policy
We receive a $49.98 coffee maker for Christmas from a relative who mentioned they purchased it from Target. We didn't need it and thought we could exchange it for something we could use. We didn't want to ask them for the receipt for fear of hurting their feelings. When we went to exchange it around Jan 5 2008 we told Taget's Customer Service employee it was a gift and didn't have a receipt and never used it. We were told they couldn't take it back without a receipt, plus they can't take anything back that is valued over $20.00 with out a receipt. I have never heard of such a policy that leaves the customer high and dry.
Then to top things off I tried to return a broken plastic squeege that cost $3.98 and target wouldn't replace it because I had 2 returns in a year without a receipt. Who in Gods name would keep receipts for every little item you purchased. Thank God for Wal*Mart they have a reasonable return policy!!! We will NEVER buy anything from Target in the future.
We donated the coffee maker to the Good Will and trashed the squeege. Our total economic loss in dollars $53.96.
But we learned one valuable lesson NEVER SHOP AT TARGET!!!!!!!
Jill of Farmington MI (02/19/08)
I received a wicker bag & headband (that I will never use) as a gift. I went to return it to Target (tags still on), and was informed that if you have a return with no receipt, you are allowed 2 maximum returns (on a gift card), with each being $20, per year. I have never heard of such a thing in my life. I asked if they have any documentation on this, because I was staring at the return policy clearly posted, and was looking for something that said this. Someone that worked there started yelling at me, saying that First of all, our return policy says you must have a receipt for a return. I did not think it was that rude of me to ask if I could see some documentation stating this; and I could not believe this lady was yelling at me. I am over shopping at Target, and dealing with their return policy and rude workers.
I was embarrassed when this woman yelled at me for no reason.
Claude of Virginia Beach VA (02/19/08)
My wife purchased a tire inflator for my birthday from Target. She discarded the receipt after my decision to keep the product. I went to use the inflator last Saturday and it didn't work. Upon returning the product with no receipt, we were told that it was policy and there was nothing they could to help us. Whatever happen to customer satisfaction? Amazed that they treat their customers this way and we will no longer shop at Target. Thinking we can get at least three others to do the same. All over a $25.00 item. Target, good luck in the future when your reputation is all you have left.
Julia of Nashua NH (02/15/08)
I registered at Target for my upcoming baby due in April. At the time, the registry seemed ideal. However, at the shower, something had gone wrong and I received 3 baby monitors, 2 diaper bags, and 2 bouncy chairs. It was very embarrassing to open up repeat items and I assured them that I would return them for other items (some people at my shower I barely new so I did not even think to ask for a receipt). When I got home, I called Target to ask about their return policy, where I learned the no receipt, no return policy. I explained that the website had committed the error causing the duplicate items, but the customer service did not care. She indicated that if an item was over $20 then it was not returnable without a receipt. Even after explaining that they were all gifts and I had a registry at the Target, she kept reiterating that the was store policy. I stated, Well, If that's your policy than I am going to shut down my registry. She stated, o.k.
At that point, I returned the items to Babies R Us for store credit, and simultaneously opened a new registry there. However, one of the diaper bags was a Target exclusive, at $19.95. So today, I brought the item (with the tag still on it that said $19.95), showed my license as store policy, and she proceeded to hand me $5.00. I said, The diaper bag cost $20, and she stated, Oh, well you don't have receipt and it's now on clearance. Do you still want to return it? I agreed because I don't have a need for 2 identical diaper bags. I will no longer purchase items from Target until they realize that someone who has a registry with the store or even an every day customer deserves the benefit of the doubt and an unopened, perfect condition item should be able to be returned without a receipt (especially if the item is on the registry.)
Lost $15 on an item because of policy, and fortunately was able to return the baby shower items to another store with a more lenient policy for returns or I wold have been out $150.
Chris of Debary FL (02/15/08)
I purchased a tent on 01/10/08. Went to set up tent and noticed small tear in rain fly. Returned to the store in Orange City to exchange it on 02/04/08. They were out of stock on the product. So I kept it and waited until they had gotten some in. Called back on Wednesday, and they were still out of stock. Called back on Friday, and the Dept. head told me the whole camping section had been reset, and they were still out of stock. I myself went into the store on Tuesday the 12th and noticed they had gotten some tents in, so I brought my tent in to exchange it due to it being damaged. The lady was very cooperative, went and grabbed another tent and brought it to the desk. She then told me she could not exchange it, because it was a different product.
Upon looking at the tent, it was the same exact tent, same dimension, same company, same everything, but since it was a new season, they changed the UPC code on the product and marked it up. She told me she still couldn't exchange it. I tried to explain to her and ask why not, it's the same product, same exact everything? The store refused to exchange it. I then called the guess relations line, who proceeded to transfer me to the regional manager. Everyone for the most part was very cooperative. The regional manager did call me back where after her efforts, everyone still refused to exchange the damaged product. I then asked her if this is how they run their company? Nickel and Dime the little people? She stated to me she understood, and she agrees, but Target will not exchange the tent. What every happened to custom relations, making you customer happy, they even have a 90 return policy, which I was well within. I have worked in retail for many years. You can lose a customer in a second. But it can take 10 years to bring that same customer back. I will encourage everyone I know, to not shop at Target. Now I have a tent with a hole in its roof, that I cannot use.
Jeremy of Fergus Falls MN (02/10/08)
I Bought a Polaroid digital camera model # i631 that had a junk usb port and had to bring it back. I got a new one that also had the same problem with the usb. When I purchased the second camera with the money the customer service refunded me, the cashier failed to give me the receipt for that purchase of the second camera. The store will NOT give me the $94.79 back for the second junk camera that I am stuck with because the cashier failed to give me my receipt which I should have asked for after returning one bad camera already! I spoke with the store manager and she has the journal roll that shows my proof of purchase. Yet she said she was unable to do anything for me even though they show proof of purchase because they cannot find a vcd # for the purchase. This makes no sense to me that the store has everything but that #!
Unable to have a proper working camera to take on our family's Disneyland Vacation. So I am out $94.79 because of a mistake by their store's employee.
Tricia of Gilberts IL (02/09/08)
Honestly, I don't know why I shop at Target. Their return policy is so frustrating. I had purchased 4 pillows for my couches. I went to return them without a receipt and was told that 1. you can only return once a year without a receipt and 2. that since I had no receipt that I could get a credit but I could only use it in the section that the pillows were bought. Prior to this experience, I had registered at Target for my wedding shower and had the same problems returning stuff that was on my bridal registry. I was given duplicates and was told AGAIN without a receipt I was stuck with the merchandise. There is too many other stores that are customer friendly and willing to bend over backwards to service the customer. So given that, that will be last visit shopping at Target!
Christine of Port Hueneme CA (02/07/08)
I had a baby shower on January the 17th. I had gotten two baby bouncers and had told a Target employee that I wanted to return the one from there. Idid not get a gift receipt, but the bouncer from there was on my baby registry. They told me I couldn't return the bouncer; they have a new policy. They asked if I could have the person who bought me the bouncer come in, and if they had paid debit or credit they can look it up. I told them it was a friend who lived in Arizona that is 5-7 hours away, and I told them what if she had paid cash. They said they couldn't return it--only if it was under $20, My bouncer is $29.99. I told Target I didn't want cash; all I wanted was store credit . What am I going to do with two bouncers? They said they couldn't do anything about it.
Michael of Alburtis PA (02/02/08)
We received a gift for the holidays of a GE wall phone. It stopped working this week, and when we tried to exchange it at Targer, we were told about their sorry return policy.
The store manager (one of them anyway) was very nice, sympathetic, and I actually feel sorry for him, he must have to go thru this every day.
What a huge mistake Target is making! In trying to protect themselves from fraud, they will wind up pissing off too many customers. I will tell all of my friends never to buy anything at Target again. Listen, I used to own a computer store, and believe me i understand about returns and fraud. I always let my salespeople mitigate the situatuation, and if I got burned once or twice, it was well worth it for all the good will I in return.
Probably some big shot in the main office thought up this idea, and his underlings said, yessir! great idea sir! Morons.
Cathy of E. Boston MA (02/02/08)
My 82 year old mother purchase a Target Brand comforter set for me. It did not go with my furniture at all. I did see a Target Brand set that I really liked. Without the receipt I went and tried to exchange one for the other. I was told I needed the receipt. I asked Mom (who has real memory problems) for the receipt she could not find it. I called customer service phone number on their site. Explained what I wanted to do. Explained that it was in original packing, still for sale, and all I wanted to do was switch it for another set. They kept telling me I could not make a return without a receipt the only exception was anything under $20.00. I tried to be understanding and said if it was a product I could have gotten at any number of other retailers I could understand but this was made by Target, with tags on it and was still on their shelves. All I wanted to to was to get something else,from the same department, and would end up spending more money. I was told no.
I am stuck with bedding worth over $100. that I can't do anything with.
Lindsay of Salt Lake City UT (01/27/08)
I registered with Target Baby Registry in December of 2007. Upon registry I was not notified that Target has recently changed its policy as of August of 07 that they no longer offer exchanges for items 20$ or more without a receipt. I received 2 of the same item. Each item was 40$ and after speaking to the store manager I was unable to exchange the item. He gave me a phone number to a customer service line in India where I was told the same thing. I would have never registered with Target had they notified me of how inflexible their return policy is. I am also unable to easily delete my registry. There is no option on the website to delete a registry, or multiple registry items at the same time which I feel is a deliberate obstacle.
Pg of Chapel Hill NC (01/25/08)
A few years ago my daughter created a wedding registry at Target. A generous family friend purchased a complete set of the st |
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