Target - Returns & Exchanges

Robert Pickett of Plainfield, NJ November 18, 2009

i paid for a pair boots at 29.99 dollars. i returned the boots for a larger size, but i did not have my recipe. customer service exchange the boots for a larger size. they charge me 23.99. i call target, i when home and found my recipe for 29.99. i called the home office, i was told by kenvin to go back to the store and give them this number #435657199. if i had any problems i was to call when back to the store.

i when back to the store and spoke to the manger, she called the home office and they told her to refuse to refund me 6.00 dollars and that kenvin did not know the policy on return items. the manger put me on the phone to explain the store policy with the home office and spoke with a superviser and told me the same, no refund. he said have a good and hung the phone up, i thought that it was not nice of him to hung the phone up on me without making it clear on the store policy.

i have both recipes one for 29.99 and 23.99 the new sale price. i will except a store gift card for 6.00. i always shop at target for years. i am very upset how i was treated my the superviser.

Tayla of Charlotte, NC November 14, 2009

We received a Boppy Swing as a gift for Astaire that she absolutely loves- we thought that she wore the batteries out, but realized that it actually had just stopped working. Needless to say, we didn’t have the box or receipt, so I called Target and they said that as long as it was under 70 that I could still bring it in and return/exchange it. So off we go to the store with the swing in hand. I get there and put it on the desk and explain to the girl that I called and the issue- she immediately said “No I have to have a box”. I said “Well, that is not what I was told”. After arguing with me about it for a few minutes she then said “Well you can get one off the shelf if we have one in stock and we can do an even exchange, and we can use that box”, which obviously would be fine because that’s all I wanted to do anyway. So Josh ran off to get the new one. When he brings it back she does her computer work and then says “that will be 10.99”

Um…OK? Why do I have to pay to evenly exchange a defective item? Because Target doesn’t actually do even exchanges unless you have the receipt. They return your item at the lowest price they have EVER sold it at. Meaning- if this item has ever been on sale the entire time they have stocked it…that is the amount you get back, which they then put on a gift card and apply toward the new item off the shelf which is being sold at full price. Needless to say we did not pay the extra- we made her put the money back on a gift card and walked out of the store with no swing. Now I know why my step mom told me to go first and buy a new one and then return the old one in the new box with the new receipt…. It’s the only way you can keep Target from stealing your money. I will no longer shop at this store.

stacy of GRISWOLD, IA November 10, 2009

Dec.2007 I purchased 2 portable DVD players and 2 extended service plans (3 yr plans). Both quit working, called to use the service plans on them, first male I got at the number listed was AWESOME, very helpful, sent me giftcard for 1st DVD player that had water spilled on it. He recommended I get new charger for 2nd DVD player that had no water damage and see if it worked. If it didn't, he said to call back and he'd take care of the 2nd ext serv plan. I called back, after it not working, and got a female service person who was RUDE, didn't listen to me at all, refused to believe anything I told her. She kept saying "we don't cover liquid damages"---and I tried explaining they already sent me a gift card for the one that had water on it. This one (2nd one) did not have any liquid damages. Then, she tried to tell me my Ext serv had expired. I told her I had the receipt to prove otherwise and even offered to fax it to her, she refused to listen or help me. So, I requested her supervisor, got Corrine the supervisor who was just as idiotic as the first gal. Corrine refused to listen or assist me in any way. I then requested Corrine's supervisor, she said they had 48 hrs to respond. So, 48 hrs later, that supervisor (Amy) calls, she too did NOT listen to me, she said "this DVD player has liquid damage"....I said, "no, it does not and if you say that one more time..." Her call to me was on Wednesday, and she said by that Saturday she would have a resolution for me. She never called. NEVER called back.

Annie of Lemon Grove, CA November 8, 2009

I returned a pair of skullcandy earphones that are used for i-pods because one of the earphones did not work. I did not have my receipt. I was told I could only do a no receipt return 2 times in one year. I agreed and said I only wanted to exchange for the same thing. We got the exact same earphones for the exchange and the clerk scanned them and said I owed 4.35. I was under the impression it would be an even exchange afterall it was the exact same product. He told me they go back and take the lowest price they have sold for and give you THAT refund and then scan what they are selling for now and then you pay the difference. That sounds like a scam to me. I have already purchased them once and they are now broken and I am exchanging evenly item for item. I don't believe I should be paying for them again. Is there any kind of law out there to protect us against this?

Tynisha of Saint Louis, MO October 29, 2009

Today I purchased what I thought was a (QUEEN) Xhilaration bed set for 99.99 + tax which ended up being around 116.00. I got home and attempted to put the bedding on and it ended up being TWIN sized instead. I called Target and 3 times and could not get anyone. Finally I called and pressed the option to get to electronics and was told that they could not transfer me to customer service and that I would have to hang up and call back. I explained that no one has answered the phone in the customer service department and he finally suggested that he would notify them. I hung up and called and finally spoke with someone in customer service which I explained that I had just purchased a queen bedding set an hour ago and that it was a twin size in the package.

She then transferred me to the Manager Brent. It told me that he could not do anything about it and that I would be out of 116+ dollars. I explained that I had no need for the twin size and that I just wanted what I thought I was purchasing. I told me that I would have to come back to the store with my receipt and that he would have to look at the video. I agreed and went back to the store. I made the original purchase at 6:09 pm and went back there at 7:30 pm. He looked at my receipt and went to check the video. When he came back he told me that he could not give me the correct size because the bag did not look the way it did when I bought it. I explained that I would not look the way it did when I bought it because I had took everything out to put on my bed, but when I looked at it, it was a twin size.

I felt that he was trying to imply that I had switched the merchandise. I explained that it would make no sense for me to pay the price of a Queen size bed set if I only needed a twin size. He said that he could not do anything about it and that I would have to call 1-800. I called while I was in the store and they gave me a case number and told me to call back tomorrow between 7 am and 8 pm.

Danielle of Sacramento, CA October 22, 2009

I need to know their privacy information regarding storing information regarding my i.d. They have a 70 limit on returns without a receipt. when I called and spoke to corporate they told me no such thing and that taking the i.d. is to make sure it is valid. In store they first said I had to exchange for like items (I didn't have time) I called corporate and complained. Corporate recorded my complaint and said to go back to that store and they will do the return. I go back to the store and they say I can not return the items still. I have not used my i.d. at Target or made any returns.

Sue of Huntington Beach, CA October 10, 2009

I purchased an ld flat panel monitor for my laptop. The monitor caused my computer to crash so I returned everything including the box and receipt and contents within 6 days. The store would not refund my money. They tried to force me to take a gift card. I don't ordinarily shop at Target so a gift card is useless. I am a senior citizen on a limited income and need my money to live on. Also, I am on crutches from a knee injury.

I tried returning the monitor twice today. The first time the store forced me to take the monitor back home without a refund so I returned several hours later to again request the refund. The manager, Sean, said he would not give me a refund. I said I needed cash. He refused to give it to me.

I left the monitor and receipt on the counter of Customer Service, photographed the merchandise as proof I returned it and started to leave the store. The Manager grabbed at my camera and grabbed at me as I was departing. Since I am on crutches, I walk very slowly. I was frightened by this. He yelled at me as I reached the parking lot. I would never ever shop at Target again. Also, I am the victim of an in-store assault by a Target employee.

Heather of Smyrna, GA October 1, 2009

I purchased 3 books from Target. I decided I did not want to keep the books and took them back to the store with the receipt. Unfortunately, the receipt's fading ink made it difficult for the clerk to scan the receipt as a couple of the transaction numbers and a couple of bars were missing; however the address of the store, date of purchase, expiration date of the receipt, items and item numbers, total and payment method were all clearly seen on the receipt.

Since the clerk could not scan it in, I was not given a refund. Now, as a customer, I feel I have met all the requirements of Targets Return policy: Items in new condition and original receipt that shows the purchase was made within 90 days. I specifically stated this to the clerk, store manager, and at least 4 people on the phone at customer relations (including a supervisor). They all said the same thing,"Unfortunately, if she can not scan the receipt, we can not give you a refund. Even if all the information can be read."

If having a "scannable" receipt is part of the return process, Target may want to 1) put that clearly in their Return Policy and 2) Use a more durable ink for their receipts. It's not the first time I've had a faded receipt, but it will be the last time because I will NEVER shop at Target again. By the way, this receipt did not get wet or damaged in any way. It remained in my wallet until I attempted the return. Target receipts are the only ones that fade in my wallet. I have Walmart receipts that are over a year old and still look new.

Theresa of SEal Beach, CA September 30, 2009

I wanted to return a 12.00 pair of shorts that I bought from the Seal Beach Target store on September 13, 2009. I usually purchase on my credit card but this time paid cash. I did not have the receipt with me and wanted to return them. The associate scanned my drivers license and lifted all of my personal information. This policy is not posted anywhere in the store or on the receipt. As a victim of identity theft had I known that Target did this I would have opted to eat the 12.00 rather than to have another potential problem. I have made several calls to the customer service department at Target to no avail.

Nancy of Elk Grove, CA September 29, 2009

Purchased a Mountain Bike middle of July,only had it less than 8wks,back wheel started wobbling,returned to store, wanted repair or another bike,1st person,was going to give another bike, then another person got involved very rude stated they couldn't do that, said they would repair it, I was ok with that, said it would be a couple of hours, left and returned, not ready said it would be a couple of days. I returned in two days not ready, said they'd have to order a part, no phones calls or update of the bike, never issued a claim ticket, they took all paper work on the bike, finally gave back sales receipt. Went back into store 9/28/09 to check status of bike, found out they weren't going to repair it, stated it was a manufacture problem and we would have to deal with it. With the exception of the initial person we came in contact with everyone else was extremely rude. I've delt with alot of sales associates in my life and have never been treated that way. I thought Target backed everything they sold in their store apparently not. I know everything has a lemon so to speak an apparently that was the case for me but I don't feel that's my problem the store should correct it.

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