Ross Dress For Less

I went to Ross store #599 located in Burleson, Texas. I took three girls, all 16 year-olds, to shop for dresses. As soon as we walked in the store, I went to the bathroom, located right next to the check in/out area of the fitting rooms, said hello to the employee at that station, and went to the bathroom. The girls went to pick out dresses.

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them, and took a picture of them. I stepped away from the room to let them have time to decide if those were the dresses they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes, leave the dresses in the room go to the bathroom, and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me the policy was the girls had to return the dresses to her. As mad as I was, I wasn't going to have the police called and risking going to jail. I told her when the girls were done going to the bathroom they would get the dresses, but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian, showed up and the second employee told Brian that I told her and the first employee, if they wanted the dresses, they could get them themselves. I told her that's not true, and told Brian I said they will get them when they get done using the bathroom, if they want them right now, get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom with out saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping, I even have a picture I bought from the store hanging in my living room and a few mirrors. I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids perfume/cologne and clothes. I spent approximately $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them. I talked to Stephanie, the manager today and got Beverly's name, the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times, I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when its not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves, they did not require anyone to assist them. They just wanted to have fun shopping... and they did, next door at Khol's.

We went to Khols, they were having a late night sale and we bought our dresses there. Not once did a Khol's employee tell my girls to quit laughing

I went to Ross store #599 located in Burleson, Texas. I took three girls, all 16 yrs old, to shop for dresses. As soon as we walked in the store, I went to the bathroom, located right next to the check in/out area of the fitting rooms, said hello to the employee at that station and went to the bathroom. The girls went to pick out dresses.

I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise, they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.

I knocked on their door, looked at the dresses to see if I approved of them and took a picture of them. I stepped away from the room to let them have time to decide if those were the dress they wanted.

The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again. The laugh police had me ticked off.

The employee left and the girls started changing back into their clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes leave the dresses in the room go to the bathroom and the laugh police could pick the dresses up.

I went to the check in/out area and waited on the girls. When they came out, the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me policy was the girls had to turn the dresses in to her. As mad as I was, I wasn't going to have the policed called and risking going to jail. I told her when the girls get done going to the bathroom, they would get the dresses but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.

Manager, Brian showed up and the second employee told Brian I told her and the first employee if they wanted the dresses, they could get them themselves. I told her that's not true and told Brian I said they will get them when they get done using the bathroom, if they want them right now get them yourselves.

Brian pretty much stood there waiting for the girls to get out of the bathroom without saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.

I shop at store #599 on a regular basis. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping. I even have a picture I bought from the store hanging in my living room and a few mirrors.

I have never dealt with rude employees at this store before. For Christmas, I bought all three of my kids, perfume/cologne and clothes. I spent approx $125.00 that day. As a wife and mother of three, I estimate I average that much money every couple of months as a repeat customer.

In my opinion, the store was getting ready to close and both the women thought the girls were there alone (no adult supervision). They wanted to do their closing duties and couldn't leave the check in/out station to do them.

I talked to Stephanie today, manager and got Beverly's name the store manager for store #599. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly.

I enjoy a good deal, but will only tolerate so much for a bargain. The behavior of the two employees and Brian's silence was unacceptable. Many times I've been in the very same dressing room and hear bad language, babies and toddlers screaming (totally understand babies cry, but when it's not your own it's hard to bear), with nothing being said to those customers. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping. They didn't steal anything, they did not mess items up on shelves and they did not require anyone to assist them. They just wanted to have fun shopping and they did, next door at Kohl's. We went to Kohl's, they were having a late night sale and we bought our dresses there. Not once did Kohl's employee tell my girls to quit laughing.

I have two complaints. Last year, I bought some junior small jeans at the Fountain Hills store location that can only be characterized as a health standard violation. I don't know what they were infused with, but they were unwearable. This year, I attempted to exchange a suit my child had received as a Christmas present. I was told to get a bigger size from their selection. But when I attempted to find the item, it wasn't anywhere to be found. When I asked that someone help me find the item, the salespeople congregated in a group of three and started crooning about something or other.

A friend of mine and I went to Ross and ended up buying a couple of items from a Ross Dress for less at the Albany, Oregon store about 15 minutes before the store was closing. When we got home, he noticed that the items were damaged and went back the next day to speak to a supervisor and was refused a refund. Later, he called one of the district managers in charge of the store and also blew me off. Couple of days later, he tried to get in touch with the district manager, William, but for several weeks kept getting the run around.

He also applied for a job as a customer service rep (has 14 years experiences) and was denied over and over. I know it has to do that he's a high functioning mentally disable person. With all of this happening, I will never ever shop at a Ross Dress for less ever again nor do any business with a company that discriminate the disable!

I bought a pair of Nike from Ross in the Lacey, WA store. I wore it for a walk one time. The left shoe really hurt my foot to the point that I can't wear the shoe any more. I took it back for a refund. The clerk and a store manager refused a return and refund. The reason was the shoes had been worn outside. Policy is shoes can't be returned if worn outside. We were a big fan of Ross. I bought countless pairs of shoes from them before. I swore never to set a foot in any Ross ever again. My money went down the drain since I can't wear the damn shoes, so I left the shoes at the counter and walked out. I told them I never to return.

I'm a Ross associate. I was just reading through all of the complaints, and I'm not here to defend Ross necessarily, I just want to say that each Ross differs greatly by management.

It is very clear to most shoppers that Ross does cut back on customer service. Everyone is quick to complain about this, but very rarely do we hear compliments on great prices. I feel like people hold us to the customer service standards of a store like Nordstroms or Kohls, but they choose to shop at Ross and then complain about customer service.

That being said, there are issues that should be taken care of, regardless of the name of the store. I've read complaints about people falling and not being helped, trying to return defective items and not being helped, being harassed for stealing when clearly not. These things are not Ross problems; they are individual store problems with management and employees.

Ross customer service issues that I get harassed about most by the customer are (These are not employee or management problems; they are the guidelines set forth by corporate Ross.): no item checks over the phone, no cash for debit payment returns, no cash for check payment returns within 5 days, return at sale price (if it is on sale) without the receipt, poles on carts so they can't go outside, no automatic doors, employees who are more focused on cleaning than saying hello, no holds except for apparel, and apparel only until close.

In defense of some policies, Ross sells everything at about 50% off in retail. If carts didn't have poles, more company expenses would be necessary to collect carts and replace lost/stolen carts. Prices would go up. Without a receipt, we don't know how much you paid, and Ross does not have a nice computer system that lets us check how much you paid using your credit card. The clearance sticker can easily be taken off. People could take advantage of the clearance system (which keeps Ross alive by bringing in new merchandise and selling at the highest price people are willing to pay) by buying on clearance and returning at full price. A cashier has no way of knowing if you are honest; just save your receipt.

Item checks over the phone take time, and company expenses when most of the time there is no guarantee that the person will come in and buy the item, which means it loses shelf time when someone in the store may have bought it. Hustling and bustling employees too busy to say hello. Payroll is very tight. I'm very use to the management saying, almost everyday, we are very tight on payroll, so hustle tonight.

The store I work at gets trashed. Hundreds of items are left on the floor or over the racks and misplaced items are everywhere. This takes a long time to clean and employees stress out, because they are responsible for an area but often spend more time on register. I can't say anything about the debit returns. I feel like most stores offer cash and so should Ross.

I guess working at Ross long enough, I understand why things are the way they are. I could debate each issue as I understand that it is a profit to expense margin that has a fine line seeing that they sell everything so cheap, but then it is also the customers' responsibility to judge if they prefer a good deal or excellent customer service.

A lot of the issues on this site are clearly management problems, but a handful are people who I deal with everyday who try to get way, way more for less. But the store is just Ross: Dress for Less.

Oh a little about what I do. I work customer service. I answer phones, call back-up cashiers (my store is actually good at keeping lines down, we call at 3 customers per register for a new back up), returns (which includes re-ticketing, hard tagging, hanging, putting a size nub, and scanning for markdown), emptying my hangar bars when they fill up, and processing high security merchandise which constitutes watches, sunglasses, and fragrances--all while doing regular purchases non-stop at a rate of about 50 transactions per hour. (In the computer, this doesn't start till I type my password and hit enter and ends when the receipt prints.)

Purchase is worth $246.12. For 40 minutes the cashier repeatedly said the computer was not processing my card and to scan it again. Then another card. My debit was charged 4 times for the $246.12. Another credit card was charged $246.12. They charged a total of $1250.00 on two cards. The store manager said there was nothing she could do about it and gave me a 1-800 number to call. Uncaring to say the least. I called the number and was put on hold for more than a hour. I will never use a card of any kind in this store again. If I ever shop there again. I have to go to my bank and in person file a refusal of payment for the charges. It will take 7 to 10 days for my account to be credited. I also have to file against the charges to my credit card. Thanks for the Christmas present, Ross.

My complaint is with the carts with the long poles. I found out today that this is a security measure. That I understand, but when a person buys a cart full of merchandise and then can not take the cart to their car is very unhelpful for seniors or parents with small children. Not every one shops with a "helper". Even if you drive up to the entrance, you still can not take the cart to the car. And there is no one to help. Now this is a bit much when the average money spent in your store by one family during the Christmas season is (my guess) from $100 to $200 and more. Today the lines were long and the computerized cash registers were very slow. Only one person checking out purchases. This is either poor management or poor company rules. The employees themselves were polite but could not offer much help to the customers. Corporate needs to take a second look at the rules of the company.

I have been shopping in this store for 10 years and have always had to wait in a line for check out. Today, they had me stand in line for 30 minutes for check out. The line was all the way at the back of the store and when I got to the front of the line, I seen why it was so slow. They are at other registers counting money, others going on break and nobody comes and feels the spot. It is ridiculous that they are not trying to help people get through the line quick. Because of this behavior, I try not to go there too often and my friends and family say the same thing. They are losing so much business by not having people that care and enough people to support a big store and have all registers open when need be.

One of Ross store located at ** Edmond, Oklahoma (405-359-6300) is where I really experienced bad customer service from one of the cashiers. I could not get her name, but it was around 5.45 PM Central Time, Tuesday, and she was about to get off from work. She should be around 40 to 45 years old. She literally yelled at me among other customers. I had this laptop bag, which my wife bought for me. I went there to return it, since the bag was too small for my stuff. I had a receipt too, but I could not find the Ross tag, and she told me to prove that I bought it at Ross, and I gave her the receipt. I was really nice to her but she really acted mad, and yelled at me. She is not a good cashier.

I saw a bag that I was very interested to purchase, but of course we all need to find out how much the item was before buying. So I approached a staff. Seeing her walking out from the office, I asked if she could check the price for me. She wave towards the register while walking there, so I followed behind her.

When she reached the register counter, she didn't even look at me and just ask for next in line to go to her for payment. So I went to her, asking if she is helping me with the price check and she said you have to get in line. And I asked if there's a way she could make a quick scan on the item and she said no, I have to go through the book. And then she ignored me. Then, I approached another staff behind the watch counter, asking to do the price check for me and she said you have to get in line to speak to the manager.

So, this time, I really got in line, intending to do the price check and pay. The staff behind the register did not even had a clue how much the bag cost. And she said the staff on the ground should do the price check. While she was looking through the merchandise book, it was really holding up the line which didn't make sense to do a price check at the cash register. I have been to this branch and another one on Fort St Mall, and the staff including managers have demonstrated very bad customers service. The other one, I once found a wallet by the credit card swipe and told the manager who was mending the counter; all she did was quickly snatch the wallet off where it was and then went on talking to other staff about it and just waved at me to sign for my purchase impatiently. She is of managerial level and this is the attitude she gave, especially from a customer who informed them of somebody's lost wallet. Goodness.

This store is in complete chaos. The employees are running around with their heads cut off, while the store manager is standing at the front of the store, with a smirk on his face. They allow kids to tear thru the toy aisle, and every other aisle, and nothing is done to deter this. The clothing racks are so full, and disorganized. A customer can't even find what they are looking for! The heavy set Hispanic woman, working in one department, was more interested in texting, than saying hello to customers, or moving out of the way. There are surely better Ross stores than this one in Mesquite. It seems to attract the lowest grade of customers, but then again, as long as they are spending money, Ross could care less. Absolutely pathetic!

First of all, I want to say that I am a very hard worker and will do my very best to finish a task that is given to me by my supervisors, but this is getting ridiculous. Supervisors show favoritism with certain employees that are "friends" and let them boss the other Ross employees around. They also give us a rate/per hour ratio for the stock room and give us impossible goals for the day and then yell at us for not getting the job right. In addition, they make us do extra duties around the store whenever they need us in the front but they still clock us for the hour/box ratio that is then calculated at the end of your shift.

We are to the point that we are not even allowed to talk while we are in the back. They believe that if we are talking, we are not unpacking boxes. When obviously the reason we can't get the quota is the lack of workers put on shift for the day. It's almost to the point of a "sweat shop" atmosphere. I worked in the Ross in Melbourne, Florida and the work environment was nothing like this. There is no check and balance and the senior leadership are very stuck in their ways and have this "you can't touch me attitude".

Due to the quotas not met for the 3rd week in a row, the supervisors decided to have a meeting with all the employees and had an open floor conversation and what was going wrong in the store. Obviously, nobody decided to voice their opinions for the fear of getting treated differently of even fired from the job. So, the supervisors told us to have a one on one session to talk about our performance. When it was my turn to voice my opinion on my "one on one" with the supervisors, it was then that I decided to let them know about the favoritism, abuse, and poor leadership in Ross, thinking that they were going to be mature/trained enough to fix the problems that we been having in our work environment. Oh boy, was I wrong!

Ever since that I voiced my opinions, I have been taken out of the schedule for the 2nd week in a row and they can't explain to me why this is happening. All they do is brush me away by telling me that they are too busy to talk to me. We definitely need a representative from Ross to check this place out and correct all this abuse to the employees of Vacaville, CA.

I've been a Ross employee for about a year in a half now. I would just like to clarify that the employees aren't treated fairly. Everything we do is timed, so when going through check out, we honestly aren't trying to converse. Go backs or misplaced merchandise, all must be put back an hour after closing, so that's why associates seem too busy to say hello on the floor. You know what Ross looks like, imagine cleaning all of it. I've worked in fitting room as well and no hangers can be left in the stalls. Customers can't bring in shoes or accessories or we'll be in trouble with lost prevention. I've had customers yell at me for not letting them take their shoes with them but what am I supposed to do.

There is also a rule that it can only be 8 items of clothing at a time two pieces count as two items. They have to hang their items on the rack that upsets customers as well when you ask them to do so. Some customers try to bring their carts with them but they can't. It's store policy. Our return policy is very strict and we must follow it. Nothing worm or used can be returned. We do take back broken purchased items though. Loss prevention is constantly looking for shoplifters but more so for people who pull off the reduced price sticker and put it on an expensive item. It happens a lot. Being on register can be extremely stressful you must be "fast" and customers are yelling at you because of the wait kids are screaming and crying.

God forbid you run out of change and the customer has to wait they'll be mad and some customers will complain about your bagging. One lady had made me cry. She was screaming at me for the whole store to hear because I didn't properly fold all her items. Frankly we don't have time. There's a line out the freaking door! I have recently switched to stock. It's horrible and a dangerous job. I've already smashed my hand and thrown out my back and Ross has failed to make reports on my injuries. I'm looking to get out now that its getting closer to holiday schedule I can't work another Christmas here.

I am a retired English professor and frequently shop at Ross Stores in my local area. Upon checking out his evening, I was insulted and harassed by a clerk at the Ross Store on 5530 Cherry Ave in Long Beach, CA, a predominantly Hispanic area, this evening. I had 5 items over $40 in total. One item, a mini eye shadow compact retailing about $2.99, apparently had been marked incorrectly and Brenda, a young, Hispanic cashier, insinuated I did that. When I remarked I had "more money than time," Brenda continued to insult me with, "That's why you shop at Ross, right?" Then to top it off, Brenda asked if I were a citizen. I was born in Milwaukee, WI and have a master's degree in English, I assure you it was not my rapport that initiated that question.

After completing check-out, I went to the manager, along with a customer ahead of me who overheard Brenda's comments and could not believe that being asked for citizenship was routine. The evening manager, Ivette, tried to solve the situation by offering me a discount on my return trip, yet said nothing to this rude clerk. I am dissatisfied with the lack of skills this manager had with handling the situation. An apology would have sufficed. But because of the treatment and the manner it was handled, I will never return to a Ross Store again. Neither will the customer that overheard the cashier's comments.

Ludha, the manager there at the Federal Way, WA location provides very disgusting, horrible customer service! I had never seen anyone treat her customers like she did on the day of my visit there. How can they let this person be a manager? I mean she has no sense as to what customer service should represent. I was not totally aware of whatever the situation was with some ladies in front of me at the register ready to check out, they had some kind of disagreement with her. This manager did not have the skills necessary to handle a situation like that she reacted in a very childish unprofessional way criticizing, mocking these customers, calling them names. (her and other employees) She even refused to sell an article to them for no reason whatsoever.

I decided to write a review because I'm fair and if this would happen to one of my family members or to me, I would definitely do something about it and these ladies didn't seem to know about being able to complain at all. People like this one manager should not work in the retail or anything that involves customer service because obviously she is unaware of the true meaning to that. It's either that or she must live a very miserable life, and thinks that by treating others in that matter will make her feel better. Shame on you Ludha.

1. I returned a pair of boots which were never worn without my receipt. The store cashier explained to me first that "it might be on sale and I would have to take the sale price". Big shocker, the boots just went on sale! I spoke to the manager and told her to show me if these boots were on sale on the floor. Another big shocker, she couldnt find anything on sale. I went in the next day to see if the boots I bought were indeed on sale. They weren't. I would appreciate not getting reamed by Ross, and if you want my friggin 5 bucks for not having a reciept then just be honest instead of being skivy ***.

2. I bought a bra and took off tags. It didnt fit, so I took back the bra. They won't accept returned bras without tag. Why would I wear something that was too small? Terrible customer service. I will never shop there again! I hate Ross; I used to be a big fan until the customer service took a big fat dump in the toilet! I will never recommend them again, and will discourage friends and famly from having to deal with this headache called Ross Dress for Less! I will never go back ever.

I have been shopping at Ross for years. I love the great deals so much that I don't even mind the mess. I have always made it a point to visit any Ross store whenever I am on vacation. Sad to say, I will only go to Ross as long as it is not the one where I live--New Braunfels, TX. It is very frustrating to walk into the New Braunfels' store. While not every employee is rude, most are not friendly at all. Honestly, even these employes have kept me from visiting the New Braunfels' store. There is one employee that has gone out of his way to be rude. He was rude, not on several occasions, but on every one. His name is Charles. I am not sure if he is a manager or supervisor but his behavior is completely unacceptable. He does not say hello or thank you. He has never once smiled or made me feel welcome. He has only left me with feelings of disgust.

The cashier was rude and insisted to swipe my card before the total was ready. She then let me leave missing one bag. I came back in 10 minutes for the missing bag and the manager was very rude when I asked for my bag. I was upset at her attitude and she even threatened to call the police which was totally uncalled for. The manager was Flor ** and location is 10th w in Palmdale CA. This experience has caused me a lot of stress and lack of sleep.

On October 12th, I went to my local Ross's to purchase cologne/perfume. I spent $90.00 that day. The assistant manager, Mr. Michael ** was the rudest man I've ever seen or dealt with in my life.

I simply asked about the return policy on the cologne and he informed me that the cologne isn't returnable. I stated that I thought that was a strange policy, however, I still wanted to purchase the four bottles of cologne anyway. He proceeded to talk over me, interrupt me, and finally, I told him that if it was their policy, that's fine; I don't want to argue with him. He still continued to raise his voice to me, talked under his breath, and didn't act like any assistant manager I've ever seen.

I've never had that bad of an experience while shopping in all my life. I'm also clearly a lesbian and disabled. I can't help but wonder if I was treated that way because of my sexuality. I will never shop at Ross's again. And if that's how customers that come in and spend $100.00 are treated, then they're bound to lose even more customers as long as that man works there.

When I got home and called Ross's to get his name and the general manager's name, or the district manager, he refused to give me the information. I had a friend with me when all of this occurred so I have a witness to his actions and words. I really hope he is, at the very least, reprimanded for his actions. I have half a mind to call my attorney because I truly feel like I was treated this way due to me being gay.

I hope you all take this complaint seriously because I'm going to advise all my friends to stop shopping there asap.

I was trying to return a lingerie I had purchased from your Yucaipa, CA location. This lingerie had a sticker on the news breast portion of the lingerie, in which, the sticker adhesive created a stain. When I tried to return or exchange, the manager refused by saying that they don't put stickers like that on their lingerie. I guess I must be stupid because that sticker was there when I purchased it. I guess I must have been imagining putting on the lingerie, and not being able to remove their sticker.

Wow, I read all the complaints for the past two years. Let me recommend a wonderful Ross here in Buena Park/Cypress, Ca. I've never had any problem with returns. They have kind, courteous, and helpful security, and friendly staff. I cannot say enough positive statements about this store. Oh, I've had my issues with others, but this store is outstanding. It's located on the corner of Valley View St. and Lincoln Ave. here in Orange County, Ca

While good values can be obtained at the Ross stores in Miami, it is with great difficulty. They are always understaffed and cause long waits for purchases and returns. They also have Spanish speaking only personnel at the fitting room, which makes it impossible for me. When I told the loss prevention man that the service was awful he said, "We have excellent service."

It's not worth shopping there. They have more security than help, which shows the mindset of the upper echelon.

I went into a Ross in VA, actually Sterling. I was shopping with my two little boys. They wanted to look at some toys, so they went off to look at the toy department of the store which was not far from where I was looking for a kid's clothing item. About 5-10 minutes later, my oldest came back with a big dash near his eye, bleeding. He said he hit a metal rack or shelf that the toys are placed on. One of the associates came with a band-aid. I didn't make a complaint, I should have but we were in a rush. I had to take my son to the hospital and he had to get stitches. Apparently what ever it was that cut him, was unsafe to have in the store especially around the kids/toy department.

The cashiers in the Philadelphia store, 24th, and Oregon Avenue, apparently wait on who they want. I was made to get out of a line, only to have another woman walk up, and the cashier took her. I told the woman in charge, and she walked over to her and breezed right by her. This store is the worst Ross that I have ever been to. No one has any respect for the customer!

Within one week, the sole on one of my shoes came apart. They said that there is nothing that can be done. That there is a no return on shoes if you have worn them. I only had them for 1 week.

I used my bank debit card for a purchase and I returned the item. Ross does not give the customer cash on returns with the debit card, although this is technically cash. I received a credit slip and was told that the money would be returned to my account. The amount was $75.00. and it was not returned.

I believe they should have given me cash as the other stores do.

I went in to try and exchange a backpack that I had bought on 26 Aug 11 for my daughter. We got all her stuff ready for school and noticed that the zipper broke and the top handle ripped when she picked it up. I took the backpack back in and explained to them that my daughter's backpack broke. I didn't have my receipt because I bought it on my way to vacation. I also couldn't find the tag due to the fact that I loaded the backpack with her school supplies. I unpacked everything and threw the tags away. No one kept the tag because I expected the bag to make it to her first day of school.

Mj told me that there was nothing she could do so I asked to talk to someone else. She said that she was the manager and told me that I could call 1-800-BUYROSS. I told her that my phone doesn't have the letters on the numbers and asked her for the actual phone number. She then gave me an attitude and said that their phone doesn't dial out through the phone on the counter and told me that I could look on there if I wanted to. I then asked if there was a different manager I could talk to. She got on the radio and told the other manager that a customer was up here trying to return a backpack.

Sidney then came up and told me that there was nothing that she could do and I could call the 1-800-BUYROSS the next day. She also told me that I could take her name. I called the Tacoma store and talked to the manager-on-duty. She told me that if I came in, she would go ahead and take care of me. I called the DM and left a message on Tuesday. It is now Thursday and I haven't heard back from her. I had to drive 17.3 miles out of my way just so someone could help me. This is poor customer service. I work retail as well, and I do everything I can to try and take care of the customer.

I was in falling in line to check out, and some other patrons were lolling around at the end of the check outline. The clerk took them when I was actually in line. She said they were in line, and waiting for their child at the exchange desk. Both parties were black, and I was white. I had a friend with me who was not actually in line at the time, and she agreed that I was in line first. I put my merchandise down and walked out of the store. I was insulted. I will not be back in the store again.

While watching a repeat episode of "Oprah" today, 8/26/2011, one of your commercials came on for back-to-school shopping. The girl seem to be posing as a early teen modeling back-to-school outfits purchased in your stores. The first two outfits (though why one would want to buy clothes that appeared to be worn out, I do not know) were acceptable. However, the last outfit and shoes were inappropriate for someone her age.

Are we pushing/leading our youth into the "adult" world too fast? Seems so. With all the discussions lately about too young models in too suggestive poses, I felt I must say something. Please do not be a party to this. I can only speak for myself. If this trend in your advertising continues, I will no longer shop at your stores. My private protest.

I have asked the TV station to take a look at that commercial and to please not use it. Thanks for allowing this space for me to express my concerns.

I was really excited when I found some premium designer jeans hidden away in a local Ross, so I tried them on and got in line to purchase. As I was paying, I asked the cashier if there would be any issue returning jeans like these, and she replied, "No." A week later, I did decide to return them being that the fit was not too flattering and the length would require alterations. All tags and stickers were still attached. When I walked into the same Ross, the security guard snapped at me, " Are you doing a return or exchange?'' and as I replied he said, " Well, which is it!?" I thought it was a strange question because there is only one line for both returns and exchanges.

When I got to the cashier, she inspected the jeans several times then told me the receipt said 7 jeans, but the jeans I was returning were 7 for all mankind jeans. She asked another cashier and then went to speak to the manager who then spoke to the security. I heard the security guard say, "So she put that tag on these jeans and expects to return them?" He also said something along the lines of, "We have no other jeans like these. It makes no sense." Now, as they are discussing this right next to me, I'm thinking to myself that they are completely unaware that the 7FAM jeans I'm returning are more expensive and nicer than the Seven7 jeans they are confused about. Both brands have a "7" in them, so I see why the receipt just says 7 jeans. I believe Seven7 jeans are around $30 bucks on sale whereas 7FAM are around $85 on sale, so why would I purchase something super cheap and return an unused, way more expensive item back?

The cashier comes back and says that they are going to check the cameras to see if I was actually in the store last week. The guard then walks over, grabs the jeans, and says, "So, these are the jeans in question?" To that I responded with an attitude, "There is no question. I was in here last week and purchased these jeans and had even asked the cashier by the name of "NAME" if there would be any issues. I don't see what the problem is." The manager then walked out from the back and said she would help me. She gave me a refund and did not say anything else. As I was walking out of the store, this security attempted to have the last word again by saying, "Thanks for being patient," and I responded with some even harsher words.

I am trying to report a fraud. My Ross application for employment was hacked. From all the information that was gleamed, within hours, the hackers were able to get my credit card number and, of course, make charges to my bank account. My bank has notified me and has down the account.

The next step was to make a police report and a new account. The information we have is that it was done online, soon after I finished my online application. Other information concurs that information was obtained off the application. No one at the Ross corporate headquarters seems to be interested enough, as they passed the buck a number of times, giving me different phone contacts who disconnected me or were the wrong department. Getting hacked on an application is bad enough but the lack of any concern by Ross personnel is just disgusting.

I bought a pair of dress shoes and tried on the pair without walking around in them because the security tag was attached to both shoes. So I decided to try the shoes on one by one and they fit fine. After I paid for the shoes, I put them on and walked around in them for a day to see if they would break in better. As the day went on, I took them off because they were uncomfortable. I decided to take the shoes back to the store and either exchange them or get my money back.

When I walked up to the cashier, she inspected the shoes and asked me if I walked around in them. I said: Yes, I did and they are uncomfortable and want to return or exchange them. She told me that since I wore them, they would not be able to exchange or give my money back. I said: How do you tell if the shoes fit if you do not wear them? She told me: You can try them in the store, but you can not walk in them outside. I told her: How can I walk around in them with the security tag on them? She had no answer for that question. She said sorry, I can not take them back. You may want to give them to someone else if they do not fit you.

This frustrated me and told them they can keep the shoes and I won't be back! I walked out the store without new shoes. Ross stores, you are welcome for my donation! This is the last time I ever shopped at Ross!

Have you ever had the crotch of pants you were returning sniffed my a Ross employee?

I shop extensively at Ross. I shop for myself, my children, my boyfriend, pets, mother, two sisters, some friends of mine, my sister-in-law, and for a few of the people I provide in-home care to. Consequently, I have also had a lot of returns.

I shop at many Ross stores, depending on where I'm working for the day. On a shopping visit to the Pleasant Hill, CA store, I had several returns--mostly clothes. I was treated horrible and I have never been so humiliated and embarrassed in my life.

First, it was very busy--I counted 10 people in front of me on the return line. On the purchase line, I counted 17 people. Well, I had nothing to do but to watch all the people and their transactions in front of me as I waited my turn.

By the time I got to the cashier, there were still 15 people in line to purchase and eight in line behind me for returns. When I got to the cashier, a man held up several articles of clothing that I was returning and was sniffing them. When I asked him what in the world he was doing, he told me "it was his job to sniff the clothes that were returned." He was only sniffing the crotch of the ladies pants and shorts, not the men's or boys pants that I was returning. Only the female's pant crotch, the armpit of the women's shirt and jacket and the back of the skirt where a women's crotch would be if they sat down.

I was humiliated and appalled. I said I wanted to see the manager. When the manager showed up, the cashier and the manager whispered a few comments to each other and the manager laughed and he did the same thing! He also sniffed only the ladies pant crotch, armpits and where a women's crotch would be if they sat down in a skirt. I could not believe it. The manager told me that they train their employees to sniff the clothing to see if they smell before they accept it as a return. Well, none of the other Ross stores have ever done that to me and while I was waiting for my turn, I did not see other person who was returning clothes having this male cashier or the manager sniff the crotch or any other part of the clothing that they were returning.

I continued to shop and purchased another large amount, usually over $300, as I most often do when I shop at Ross. I was so mad and still deeply humiliated and traumatized having my returns sniffed in front of all the other customers waiting in line.

When I got to a purchase cashier, I told her what happened to me when returning the clothes and she told me that "Ross management trains their employees to sniff the clothes and that sniffing the clothes is required for them to accept a return and that they could lose their job if they refused to sniff the clothes. That it is their store policy." She continued to tell me "that she never did it because it was embarrassing and felt degraded to have to do that for her job, but that especially some of the male employees enjoyed sniffing the clothes of female customers and that it made her feel VERY uncomfortable to work with them."

Three weeks later, I was talking to a friend of mine, she is a paralegal and she said I should report this to Ross headquarters. I called and the best I could do was to get a district manager to call me back. I talked to him for a good hour and was told that his full and immediate attention would take care of this situation and was assured that that would NEVER happen to me or anyone else again. That was over a year ago.

I simply shopped at that store because I was so traumatized that I could not bring myself to go into that store again. I still felt humiliated and harassed. I did finally return to the Pleasant Hill, CA store again for the first time in well over a year. I saw the same male cashier working the returns. He actually sniffed the crotch of female pant suit! She, too, was a tall blonde woman. I could not believe what I saw and I left the store.

And just plain creepy, sick and disgusting.

I have been lied to by the district manager. I have been traumatized and sexually harassed, discriminated against and been a subject of racial profiling and some seriously bad customer DIS-service.

Whoever does the training and all of the managers at the Pleasant Hill store, the district manager that lied to me and ALL the employees need some serious retraining in sexual harassment, racial profiling, discrimination and customer service.

My next step is to blast broadcast on Facebook and Twitter and to contact the consumer investigative reporter at as many news stations as I can find.

This behavior will stop or it will be instituted upon ALL people returning cloths in ALL the Ross stores and on ALL pieces of clothing for both genders!

I purchased a non drip iron from this retailer and I tried to return the product but they would not take it back. This iron is supposed to be a non drip Sunbeam iron. The problem is it is constantly dripping so I cannot iron my clothes without them getting wet. Also, it does not heat as well as it did when I first purchased it. I have only had the iron for about a month. It would be nice if I could just get one that works.

On Good Friday of 2011, I was shopping for an Easter dress in Ross store in Baytown, Tx. I got in line to pay for my dress, and as I was walking up to a register, I slipped and fell. The manager, Rashonda **, walked over me, as if I was a cockroach, and said, "That's ok; we have cameras." I was still lying on the ground, mind you.

The associates also stared at me, as if I were something waiting to meet my Maker. No one from Ross helped me up. A lady shopping asked if I needed help, and she indeed helped me up and provided me with a chair. Well, someone came out to do an incident report. He claimed he doesn't work for Ross. Well, the manager came back and waved her finger in my face. She said that I had to go see what was going on and that the associates were taking care of me. "No, ma'am," I replied. Not one associate did anything to help me, including the manager.

So the manager then put her hand in my face and said, "Dionte (i think), take her statement before I call the police." And she walked back to the back. The man then took my statement and provided me with a list of numbers to call. It is Tuesday, and I haven't heard from anyone. I made my second attempt to call the district manager to no avail today.

Today, when I went to shop at Ross in the Frank Lloyd Wright store, I was physically abused by their Loss Prevention employee Megan. She said I was shoplifting. I never shoplifted a day in my life. I have been shopping at Ross for 12 years. She grabbed my arm and physically abused me. I have black and blue marks all over my arms as well as a twisted neck from her physical abuse. She called the police and I had called the Scottsdale Police. 7 patrol cars stopped me and an officer took out his gun and held it as if to shoot at me, out as if I was a common criminal. They detained me for 1 and 1/2hours and tore my car apart.

They said I stole my silver purse. I tried to show them the receipt. They handcuffed me and kept me in the MacDonald's parking lot off of Indian Bend Rd. in Scottsdale for 1 1/2 hours. They did find the receipt and issued me a trespass warning. I was physically and emotionally traumatized by this incident. I would like Megan from Loss Prevention at the Ross Store removed from her position. She is a menace to society. This caused $4500 on doctor's bills. I endured from physical abuse from Megan (Loss Prevention) in the Ross store at 15694 No Frank Lloyd Wright Blvd, Scottsdale, AZ.

My office heads up Christmas for the needy in our community. We raise money and buy for over 200 people every year, probably more this year. Two of my employees went to Ross to shop their sales. When they went in, they told the store employees what they were doing and asked if they would take a business check from the sheriff's office. They said, of course we will. My employees shopped for two hours and went to checkout. The total is almost $1200 and the lady at the counter said they cannot take their check. They asked for the manager, who finally came up to the register and agreed with the clerk. "No, we cannot take the check" with no explanation as why they couldn't. I then have to get a third person to go cash a check and go back to the store and re-shop to pay with cash.

I tried to contact the store by phone the rest of the day with no luck. We are trying to make some needy families' Christmas a little better. We could have used a little help from your store. What should have been a 2-hour trip turned into a 6-hour ordeal. We have several departments, churches and individuals that help. A lot of them said they would not be shopping at Ross.

I shop at Ross on occasion and I must say I find the best deals, some really nice quality items at really good prices. The only problem is sometimes I want more than one and the store may only have one. That is good because others will not have the same thing I have; but bad because the deals are really good. The service is also good, when I am looking for something I can call different stores and they will actually go look for the items for me. Keep up the good work.

This was the most unorganized store I have ever had the misfortune to try to shop at. The whole store was a mess. You could not even get up and down the isles with a wheelchair. There were more things on the floor than on the shelves. There were a lot of broken items due the condition of the store. The manager was just standing around in the isle laughing and talking while complete chaos was happening all around her. I would never shop there again because you can not find anything you're looking for. I strongly suggest your headquarters looks into the filthy store. What's so sad is it's a fairly new store and is managed worst than a thrift store.

The cashier did not give me all of my refund; she shorted me 5 dollars and the person in front of me she made a mistake with as well but he found out in time. But for me, I went back to the cashier to explain what had happened and she began telling me how she gave me back all my money but she did not. I think she taking money from persons that shop in the store. So she and the manager counted the the money but my $5 was not given back to me. I feel, as hard as times are, how can a person do that.

The cashier attacked my little boy. She was a Hispanic person. I'm Hispanic, in fact, I'm from Mexico. This person screamed at my son. Because he was laughed all loud, I told her "I am the only person who is going to discipline my kid, you don't have any rights or authority to make such things". I told the manager but she omitted the case. I think that was wrong.

Customer prejudice. The lady in front of me was offered the senior discount. She paid with credit card and was not asked to show her discount card, credit card or license. The same clerk made me, ask for the discount and then asked for me to show my discount card, credit card and license.

Josalyn (their store manager) is very unprofessional and rude. My family shops at Ross regularly. Yesterday, 11/14/10 at 4 pm, I had taken my mother to look for a special occasion dress. Of course, the lines were long and only 2 registers open, that's expected. As we get closer to the checkout, the attitude of your cashier is uncomfortably visible. Once she hangs up the telephone she says, and I quote, "This don't make no ** sense." We proceeded to check out and I asked her if she could replace the hangers since we purchased very dressier items and we did not want them to wrinkle. Her comment was very nasty, "No. I have to recycle these." I told her I understand. She went further to ask sarcastically, "Do you want a bag for the items?" Seriously. I then asked for the manager. Surprisingly, she said she was the manager.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

Josalyn (their store manager) is very unprofessional and rude. My family shops at Ross regularly. Yesterday, 11/14/10 at 4 pm, I had taken my mother to look for a special occasion dress. Of course, the lines were long and only 2 registers open, that's expected. As we get closer to the checkout, the attitude of your cashier is uncomfortably visible. Once she hangs up the telephone she says, and I quote, "This don't make no ** sense." We proceeded to check out and I asked her if she could replace the hangers since we purchased very dressier items and we did not want them to wrinkle. Her comment was very nasty, "No. I have to recycle these." I told her I understand. She went further to ask sarcastically, "Do you want a bag for the items?" Seriously. I then asked for the manager. Surprisingly, she said she was the manager.

Please take heed; I will not frequent a store with ghetto managers and unprofessional behavior. While I did purchase the items, I am making an official complaint against the rude store manager. She should not be in customer relations. I wonder how many customers you have lost because of her behavior. As for me and my family, we'd rather take our business where it is appreciated.

I have been a Ross customer for at least 18 years. Yes, most of the stores are messy, both customers and employees are to blame for that. I've seen and been in unacceptable incidents over the years. I was at Ross today, while the cashier was ringing up my items, I proceeded to put my cart away and put it with the rest of the carts. An employee told me that the cart I had did not belong there; that spot was only for the smaller carts and that I need to put mine where it belongs. I was shocked that an employee was telling me (not asking) but telling me to put the cart away.

I didn't respond to her. I purchased a comforter and 2 big bags of items, my hands were full, but I managed to push the cart as far as I could to where it was supposed to be and the same employee yelled and said, "Ma'am, you need to put your cart away," in front of everybody. I just looked at her and said, "It's my job to put it away?" She said, "No, but it should be out of the way." I was so upset but I still had the decency to push it out of the way.

It's bad enough that we can't take the cart out of the store, but telling customers to put their carts away is unacceptable. Instead of asking if I need help with the merchandise I purchased from their store, they had the audacity to tell me to put their cart where it belongs. Most of the time, the cashiers don't even greet you with a hello or say thank you at the end of the sale. Ross should offer better customer service training to their employees.

Several years ago, I was shopping with my cousin in the store. We spent several hours digging through stuff and when we went to check out, there were two very long lines. We got in a line and finally worked our way up to about the fifth place in line, when we heard our checker say she was closing and going back to work in the stockroom and everybody would have to get into the other long line and wait to be checked out over there. The line ran out into the merchandise and it was obvious people waiting had unloaded things in their basket while they were waiting.

I was so mad about the checker closing the line. I was in after I had been waiting so long. I finally just left my basket and exited the store. I was so mad, I emailed the corporate office and later received an apology from the manager/checker at the store. I have never shopped at that store or any other Ross store since. Since I have been reading all the complaints online, I realize it wasn't the people working at the store that was the problem but the people that own the stores. Obviously, they do not care about their employees or their customers. As long as they are ringing up sales. they could care less. How hard would it be for them to add two percent to their prices and hire more people to work in the stores.

I don't believe the customers would have a problem with that and how much better it would be for the shoppers. I formerly shopped at the Ross stores in Duncanville and then DeSoto when it opened. A lot of people do allow their children to run wild and open packages to play with, which causes higher prices to make up for the damages they do. I really can't understand why the Ross stores allow the children to run wild when they treat their good customers so bad. Shame on them!

i feel your merchandise is misrepresented. I recently tried to purchase a 5 piece luggage set for $49.99. When I got to the register, we discovered no other pieces inside. The cashier told me all pieces would need to be purchased separately, when the tag distinctly said 5-piece set. If I would have purchased all pieces separately, the total cost would have been close to $200.00 per set. I don't think I will ever shop at your store again. I found the same item at Wal-Mart for $59.00 for all 5 pieces.

A store manager was yelling at an employee right in the middle of the store with customers all around her. She was verbally abusive to the point of being a hostile work place. It was very uncomfortable to even be in the building.

On Friday, October 16th at 12:30, a friend and I went to the Mesquite store to return two items. We were told by the Loss Prevention to go around to the register on the left. We did this and there was a woman making a return. When she left, we went to her spot to wait for service. No one was there and we stood there until another customer came in and she too was waiting for service. We asked the check-out person where the refund clerk was and her reply was she did not know. Two other Ross girls came to the desk, but no one offered to help us.

Finally, the Loss Prevention guy told us we would have to get in the line, which had about 20 people waiting for service. We asked two of the people in line if they were waiting to return things and they said no. We could not believe the lack of care or response and the long line and one check-out girl on a Friday. This store is the most disorganized mess I have ever seen. Nowhere else is the Ross stores this badly managed or kept. This store has kids running free through the clothing, pulling things to the floor, opening toys and leaving them discarded in the aisles.

The shoe department is a disgrace and you cannot walk down the aisle for shoes on the floor. Most of the help cannot speak good English. And they look around for help when you ask them a question. I can't imagine how this store can operate like this. When it first opened, it was good for about a month. I tell every one I know to avoid this Ross Store. The other Ross stores shine like new except this one, which I won't ever go to again. It is a complete disaster. It resembles a garage sale in a poor neighborhood where no one cares and is blind to the conditions. You would not expect to find this in a store that is supposed to cater to the public. Bad business, bad service, bad Ross Store!

I found two suits that were exactly the same in the Ross Dress for Less Store in Collierville, TN. Yet, when I got to the counter to purchase the items, the manager said it does not matter because the prices can be different because they came in the store on different days in inventory. Julian was the name of the designer. One suit was $5.00 different than the other suit. I felt cheated! If I go into a store and purchase apples, the prices will be different because one might weigh more or less. But, if they weigh the same, I will pay the same price for both.

Today, my mother, sister, nephew, friend and myself were shopping and as we were standing in what we thought was the check out line and rudely two of the cashiers told the five of us to get behind the rope if we wanted to be waited on in a timely manner. So as we were standing there, one of the cashiers was free of a customer and she proceeded to talk to another fellow employee before she called me to check me out. Then as she had me in her line, she went on to talk back with that employee while I was in her checkout. They were very rude to us.

I do not like the "stand behind the rope until we call you idea." It should be that you get in a line that you wish to and be waited on that way. The rope idea is ridiculous! They are very rude but this is the first time that I have been to this Ross and been waited on so poorly. I may never go back. I shop there regularly. Did shop there.

Please understand I am upset. Today, I made selections and paid for them with my Discover card. When I realized several items were missing, I called the store several times. When they did not call back, I called again. To hear them say they did not have the goods, I was worried about and I could not prove these items where lost. This store does not have their customers take the carts to the parking lot. So if my package was left behind in that cart, no one seems to know about it. This store has always been receptive before with any returns I had. Very few. My point is how can I prove I did not carry these items home even with a proof of purchase?

On Saturday, September 28, 2010, a very disturbing incident took place at Ross Dress for less in Salem Oregon, at the Lancaster Avenue store. My spouse, who is of Mexican descent, tried to purchase some items from the store. She has purchased many items worth hundreds of dollars for years at Ross. She is a permanent resident of the United States; however, she purchased items for Ross when she still lived in Mexico. She tried to use a credit card (one she has used many times before). The clerk asked her for ID.

Of course, store clerks should be doing this regularly. My wife showed her driver's license and another ID, both with pictures on them (matching the name on the credit card). The clerk asked her manager Sarah for approval (Why? I don't know). So Sarah looked at the IDs, looked at my wife and said, "No, we can't accept this. We need a passport." At this time, my wife tried to talk to her and ask why but in the middle of the conversation Sarah turned and walked away, leaving her there at the front of the line humiliated!

She left the store, called me extremely upset in tears. She informed me about the above incident, telling me she needed a passport to buy some hand bags. What! I said, "Put the manager on the phone." My wife walked back in and asked if I could talk to the supervisor. Sarah pointed at herself and said, "I am not the supervisor. I am the store manager and I won't talk to him." So I called store, got Sarah on the phone and she was extremely unprofessional and rude and hung on me!

So, I called back several times to discuss this with Sarah. Two times she pretended that she didn't hear me by saying things like, "Hello. Hello. Is anybody there? Hello." Then hung up the phone. The last time I heard her laughing as she hung up. So I called back, by now I was very upset at how this situation has transpired. Then, I spoke with a worker, who kept telling Sarah is busy. "Are you kidding me? Now Sarah has one of her employees speaking to an upset customer? At one point, he was holding back his laughter as well. I guess racial discrimination at this store is a laughing matter. This whole situation is mind boggling to me!

So, the next day (with my encouragement) my wife went to a Ross about five miles away and purchased the things she wanted with no incident, just like the 60 t0 70 times she has done in the past at Ross stores from coast to coast. We have receipts of that purchase and many of the other purchases made at Ross including the store on Lancaster where she was unlimited and discriminated against. To me, this is unreal and unbelievable to be discriminated against and treated so rudely is truly a heart wrenching experience that I hope my wife and I never have to go through again.

We want consequences for Sarah and compensation for this disgusting, unbelievable situation. I felt like my wife was shopping in the south in 1959! Unacceptable behavior like this must be brought to the forefront and made public so this behavior can be stopped. I need an explanation.

I am currently working at Ross in Rancho Cucamonga, Ca. We are under an enormous amount of pressure to work fast. I feel like the store manager gives us dirty looks and she doesn't trust us. There's definitely no appreciation! The supervisors there don't work at all! I just wish that they would be nicer and show some respect to us. We only make $8.00 an hour so don't treat us like animals! One more thing, please don't hire people that don't speak English! Everyone there doesn't speak English.

Novato Ross. Tues 5pm. Approximately 40+ people waiting in line, with only one or two women checking. Store is unkempt, everything in disarray. Clothing and items off the shelf, on the floor, causing people to easily trip and fall. No help. Dirty bathrooms.

It's time you close down these stores. They abuse women.

I feel like I'm walking into the south or China where women and blacks are second class citizens. I took pictures of how long the lines where, the time of day and the two clerks that were checking. The very heavy and slow moving manager of the day was named Ashley.

I confronted her as to why she wasn't checking, she said she was waiting for another person to come in. I asked her if she was on the clock and she said yes. I then asked why she wasn't up front helping. She said she was waiting for the next person to come in. I told her she should not leave her employees in a situation like that, that it was rude and that it is her job to check when needed. She said, she was sorry that I felt that way. You better shut the doors on this company. They are slave labor right under our nose and nobody is doing anything about it.

What are you going to do about this? I see link after link of complaints regarding Ross Stores and why haven't they been fined or shut down?

I feel terrible going into this store, all of the above mentioned stores and seeing this. It makes me feel so bad for these women and it makes me feel like a loser for being there buying things from them, because in doing so, I am supporting their unsavory treatment of the women that they hire and the women who shop their for their families. Do something about this.

I ask the cashier if I could return the dress if it didn't fit because I didn't have time to try it on. Cashier said yes. I made the purchase. When I went to return the dress the cashier said that the dress was on clearance and that it said as is. The cashier that sold me the dress had looked at the tag, and still said that I could return the dress. I expect store clerk to know their store policy. I was not able to return the dress. Now I have a dress to donate and I have learned a new lesson. Saving a few dollars because of the economy is not worth the hassle, nor my time. If Ross likes to nickel and dime their customers in order to make a profit good for them. However I will stop contributing to their profit. I will like to thank all the honest sales associates for your hard work.

I went to the Santa Ana Ross store today. While shopping, I needed to use the restroom. It was unbelievably filthy. There were large containers in each stalls with soiled toilet paper overflowing on to the floor. I understand that some people do not flush the paper but empty the containers. It is a health hazard. There was trash everywhere and no soap in the dispenser. When I went out my cart that was parked at the dressing room, it was gone and I asked where it was only to be told they are too busy to watch peoples carts. The store was very messy and dirty as are most Ross Stores but this was too much.

When I went to the front I asked for the manager. A woman identified as a supervisor came up. She was insolent and had an attitude from the minute she saw who was asking to see her. My original intent was just to let her know that the restroom needed attendance but her attitude prompted me to let her know about the cart incident as well. She blamed the mess on the customers and said she would talk to the dressing room people. I told her I had decided not to shop here. As I turned to leave, I heard her say well that's your choice. I turned around and said that's right, it is my choice. Let me say after all of this that I have been repeatedly treated this way in the Santa Ana Store. They are rude and insolent to white people. They make you feel very unwelcome. I can guarantee if I treated the Hispanic clients I deal with in the manner they treated me, I would be out of a job. I guess, it is no longer politically correct to treat all people fairly.

I have worked for Ross for 7 years. In that time I have been cussed, complained to and treated as though I am a second class citizen by some of the customers. I agree that there are those circumstances that may have left a bad taste in the customers mouths. However, people need to remember that we are all people no matter what side of the counter we may be on. If you would not like to be spoken to a certain way then perhaps you should not speak to someone that way. That has nothing to do with what job we perform that is something that you should implement in life. I am polite and courteous. I expect the same in return. I also find that when people complain they leave out some details about their behavior. I assume they do this so that they don't sound like the one with the problem.

If we can't do your return then we can't. Nothing really more to say. Corporate has policies that yes even us associates have to follow. The computer has a pop up window that tells us what we are allowed to do. If it says that you get a voucher you get a voucher. If you have returned too many items without a receipt then the item can not be returned. We do not make that call. Most of the associates are students working for minimum wage. Do you really think they care whether or not a billion dollar a year industry keeps your $10.69? As for the conditions of the store. Yep, Ross is messy and yes the customers make it that way. Ross runs off 3% payroll. For those who do not know what that means what ever profit we make or are trending to make for that month it is broken down and 3% per weekly profit is allocated for store staffing. Most stores are receiving 5 trucks a week to give you the consumer new fresh merchandise.

Each truck usually has at least 5 to 8 associates working on it at one time. Trucks are to be put out in 4 hours. At the minimum that's 5 people 4 hours a day. So 20 hours a day at the average rate of $8 an hour, $160.00 a day times 5 and you have $800 a week just to put our merchandise out. Our stores payroll runs at about $500 or $600 a week. Now you do the math and tell me how is it possible for the stores merchandise to be placed on the floor, no lines at the front and all aisles to stay maintained to perfection for you. Trust me when I tell you we do not like fighting a losing battle.

I hate being on register and having a line and having no one to help because there is so much to do and so little to do it with. That is how Ross is structured. Pay out the least make the most. Come to think of it that is how all business is structured. As for the cart situation I too think it is crazy that they are not permitted outside the store. However ours do not have the poles and are taken out into the parking lot. We do not have buggy receptacles and they usually end up rolling around into someone's car. Property damage is no joke. Keep in mind there is always 2 sides to every story. As for a associate calling another store or corporate for you sorry to say we simply can not for a variety of reasons.

One our phones located on the sales floor and customer service are designed for only emergency calls such as 911 or credit approval. If we dial any other numbers we get a busy tone. They do this so that associates can not make personal calls. Also as I stated that is how Ross did it not us. We are instructed not to call for customers using the phones in the Managers office. The Manager office is only for Manager business. Our transactions are monitored. We are only allowed 17 seconds per item. Which means if you buy three things we are expected to ring you up ,bagged and out in 51 seconds(less than a minute).

If you want to have us do extra things done for you than that slows down our transaction time and we are disciplined for that. Coachings first then write ups then termination. We are also instructed that if you are taking too long to suspend the transaction. We take someone else in your place til you are ready. So in Ross's eyes we both have a job to do we have to get you out in 17 sec per item and you have to let us. All of this policies are outlined in emails from corporate. Sorry to let the cat out of the bag folks but Corporate wants it this way. As for the loss prevention in the store.

The reason Ross enacted these policies is due to the high theft. If that were to have continued the great deals you love so much at Ross would have been removed. When companies lose money they have to make up for it in order to make a profit. So if high theft were to have continued prices would have been raised to compensate for the loss in revenue. I hate Ross can't lie about it. I think their business practices are a lil sketchy, but the end result is that I am a realist and what you see as unfavorable to you Ross sees in their favor. Like I said earlier there is always 2 sides. Hope you understand now some of the reason Ross does what it does. If you do not then I suggest you take a business course at the local college.

On August 8, 2010, I was at Ross Dept. Store in Willow Lawn, Richmond Virginia as I was returning some merchandise that did not work for me. I was also making a purchase. I proceeded to hand the lady in trading my receipts with merchandise (a few receipts). S., the supervisor that was trading, asked me to step out of the line and get the receipts for the merchandise returning - excuse me I will not be stepping out of the line to do that you can retrieve the correct receipt because you know what you are looking for.

I was upset that S., a supervisor, would ask me to step out of the line when I know that all you have to do is slide the receipt under the register gun and it will show up on the register if this is the correct receipt. I do not work for Ross, I shop at Ross and I felt S. was rude and offered poor customer service as a supervisor. I can only suggest it was looking at a person and passing judgment that was uncalled for. S. is poor quality as a supervisor.

I enjoy shopping at Ross's. We drive 50 miles to shop in their store. I have never had a problem with their merchandise or service; however, my husband who recently had a serious illness cannot walk or stand up for long period of times. His doctor is in Albany, so we shop when we are there. Recently we discovered that their store does not have wheelchairs for their customers.

Also, there is no place for husbands (customers) to sit in their store. I would think that the American Disability Act would require they have wheelchairs for their customers and seats for those who need to sit down. It is amazing how we overlook the needs of others until we have the need ourselves. As a helpful courtesy to older, disabled persons, this would be a great help. Also, we could take more time in their store and spend more of our money on their good bargains.

I hope they give serious consideration to this concern. With no wheelchairs or chairs to sit in, it limits the time in their store. It is uncomfortable for my husband to have to sit in the window. Of course it could save us money, because we cannot stay long enough to shop the entire store. The damage is to our shopping experience.

I have never worked at Ross but I have worked at a retail clothing store before and I'd like to address some of these complaints. First of all, it's extremely hard work to keep any discount clothing store organized, let alone a massive one that gets inventory of all sorts. Customers very seldom ever put things back where they find them. The fact of the matter is that it's nearly impossible to keep every item where it belongs when you have dozens of customers at a time moving things around. A lot of the people who are complaining on this site fail to see their own rudeness toward the workers.

Customer service is drilled into worker's heads, but then again so are the complaints of irritable, self-righteous customers who believe that they are special and deserve special treatment. You get what you give, if you come in with a nasty attitude, chances are that's going to reflect on the quality of service that you will receive. I've never had a consumer complaint against me but then again, I've never had a customer talk to me like I am beneath them because I am performing a service to them.

I know that this has happened to lots of people and to the person that peed themselves, sorry but no public restroom means, no public restroom. There are lots of disabled people, if they let you use the restroom then, they'd have to let everyone else use it and that's expensive and time-consuming to keep the bathroom clean. Everyone would have one more thing to complain about.

Customers need to realize that in the cases of returns complaints, company policy is set by the main office, not Tamika or whoever at the local Ross. It doesn't matter if you just bought the shoes ten seconds ago, if the main office says you can't return it, you can't return it.

I can't stand people who believe that they should be the exception to rules like this. Don't blame the workers. If you have complaints, then go home and call the main office and gripe to them; don't make a spectacle of yourself at the store. Seriously, unless you have a genuine complaint of a store worker being obnoxious to you for genuinely no reason, shut up. It was probably your own fault anyway.

On July 1, 2010, I went in to Ross and bought 9 items of children's shoes and paid cash with a $100.00 note. When I got home, my oldest daughter tries two pairs I bought for her and told me that it was too small and I should return them for a bigger size. On July 2, 2010, I returned to Ross to exchange the small size for one size up. At the register, the cashier told me that I did not pay for one of the shoes and therefore, I would not get a refund. I pressed upon her that I did because I just bought this less than 24 hours before and I have not removed them from the bag. She still said that she would not refund me and called the manager.

When the manager arrived, I explained to her the situation and she said that she would go and see in the shelves whether another shoe has a similar tag. She returned and told me that she did not and insisted that I did not pay for the shoe. They were literally accusing me of theft in front of other consumers. I was totally humiliated. She said that if I insisted that I paid for it, she would go in use their hidden camera to see if I really did. While she was gone, I went to the location where I find the shoe in question and found similar shoe on the shelf with the price listed on the receipt. I approached the cashier and told her to call that manager because I found a similar shoe. When she came back, she did not say to me that I was right, only said that she will refund me the highest amount on the receipt. I told her that I would rather go home with the shoe because I needed to go to pick up my child from daycare.

I came back to the store later with all the 9 items I purchased from the previous day and requested to see the store manager. The person that came was the same lady that accused me earlier that I did not pay for the shoe. I told her that I was surprised that she was the manager and had accused me earlier. She said that she does not have time and called the security to walk me out of the store. I told them that I wanted to return all the items that I bought and get my money back. She said that I cannot return it back in her store and the security ushered me out of the store.

It is pertinent to note that I am African American and this town is known to be hostile to people of color. I would add that the reason I was accused and treated this way is because of my color and national origin. I was humiliated and convicted by the manager and staff of stealing while I paid for the item. This caused me emotional distress.

to the people who are complaining about the stores being messy, well my advise is either do your part to put the items you dont want, back where they go, or dont shop there if it bothers you so much. mostly i shop at the Ross in Ukiah, california and i would like to say thank you to all the employees who work there for their hard work.

I shop at several local Ross stores and pretty much love them all. Of course, I am aware they are discount stores and don't expect employees to watch my stuff, carry my purchses, or really anything, other than ring up my purchases. Though the clerks are usually busy, in my experience they are always pleasant. But, I do make an effort to be pleasant too, which means I'm not on a cell phone or making demands (I worked in the service industry when I was younger and people can be real jerks). The stock does vary and I do not shop expecting to find a particular item, but I think there are, and I have found great bargains. Thank you.

I went to the Ross Dress for Less in Old Town Alexandra, VA - a very upscale neighborhood - on Saturday, June 12 around 3pm. I've been shopping at Ross for years, and it's no secret that there's better inventory in better neighborhoods. I've shopped there on and off for years, and enjoyed my finds for long periods of time. Unfortunately, while the stock was great - I found all sorts of Calvin Klein dresses that would have been perfect for day-to-evening, that store has taken a severe downturn in customer service.

After about an hour of shopping, I brought a cart full of clothes to the dressing room to try on. Since I could only take in 8 at a time, I left my cart outside the dressing room - as I have been accustomed to doing for the last 20 years or so. When I came out, the dressing room attendant was gone, and so was most of my stuff. I saw a few pieces hanging on the rack. I asked the new dressing room attendant (an older Latina woman) what happened, and she replied, with a fairly nasty attitude, that she didn't know, that it wasn't her fault, and that it had nothing to do with her. She then proceeded to try to take more things out of my cart to hang up! I told her to stop taking my stuff, and tried to give her the clothing that I had tried on, but didn't want. She refused to take the clothing and walked away from me.

I was so angry and frustrated, that I attempted to through the clothes on one of the 8 empty carts taking up space that should have been clear for customers to leave their carts. Unfortunately, I missed and most of the clothes fell on the floor. She then whipped around and accused me of throwing clothes at her! She then yelled to a line of customers (all white), "She's an animal!"She then ran to fetch two black security guards. They tried to tell me that I was only allowed to bring 8 items to the dressing room, and that there was no room for me to leave extra items off to the side (since obviously the empty carts were there to prevent that). So according to them, anything I left outside the dressing room was subject to be taken.

I explained that in the 20 years I had been shopping in that store, this had never happened. They said that was the store policy, and that they couldn't hold up then line, and that I was free to go back on the floor and bring back 8 more items to try on! At that point, it was clear to me that these people were complete idiots, and that the store did not deserve my business, but, I decided to complain to the manager.

Despite continuing interference from the security guards, I managed to explain to the manager what had happened, and that she had just lost a U$300-$400 sale. I suggested that she offer customer service training to her dressing room attendants. She was as shocked and appalled as I was, and left immediately address the situation. Unfortunately I never got an apology or an offer from her to rectify the situation, and needless to say the whole experience ruined my weekend.

I asked the checkout person not to put a hard bristled (prickly) grill brush in the bag with my polyester blouse that I bought. She said the bag was big enough that it won't hurt it. I stood there and she put it in another bag and set it on the counter. I went to the end of the counter to pay and she laid my receipt down on the counter. I had to pick that up and go over to the beginning of the counter in front of the next customer to pick up my items. I looked at her name tag and she pushed it out there and said "it's Letha!" I told the person at the customer service desk on my way out that Letha has a serious attitude problem.

I made a stop at the Ross store at City Place on Sunday 6/6/2010. I made a quick look around the store to see if I could find some colorful glasses. I then looked at the baby clothes which were also in the very back of store, I went back to the front where the slippers were. I was looking at them, when this very large security person came right for me and looked at me. He really scared me, when he came upon me, because he was walking very fast toward me He was on a mission. He watched me very closely until I paid for my slippers and left.

I had a very small shoulder bag and one that was a clear plastic , that you can see through. Only my wallet can fit in it. I shop in the City PLace store in Dallas and have never had a problem like that. My husband is an attorney and is going to look into this further. After all that, the slippers are too small. I was going to throw them in the trash, but why should I? Thought I would let you know. This not the end of it. I am not going to let a rent a cop intimidate me.

while waiting for the cashier to bag my order - I counted out the amount due and placed the money on the counter for her to get at her convenience. When she was done bagging she held her hand out to me to collect the money and I scooted the cash towards her. She said "that was kinda rude - the money should go in my hand" and continued to hold her hand out. I asked her "are you serious"? and she repeated her quote then turned around to another employee and asked her to complete my transaction. FOR HER RUDENESS - I WOULD LIKE COMPENSTATION BECAUSE I WAS COMPLETELY HUMILIATED IN THE PRESENCE OF OTHER CUSTOMERS!

I would like to say that Ross Dress For Less is a very mixed up company.Their stores are unorganized and messy.I have never seen a good clean store in my area.The employees all run around in a frenzy trying to catch up on recovery and never getting anywhere.The managers are sitting in the office with a finger up you know where.I have never seen grown adults totally annihilate a store like the customers do.The company as a whole needs to spend some of their massive profits on some extra payroll for some compentent employees.As a whole I feel sorry for the employees making minimal wage and working like dogs while the mangers rake in the dough and do nothing but complain.I CAN'T BELIEVE THE WAY THAT COMPANY IS RUN!

They have a no cart outside policy, security forces the elderly and moms with children or babies to carry their purchases outside without carts or any help. As a result my bags broke, I almost dropped my infant and employees did not care, and hung up phone while I was complaining.

Well first of all, I love shopping at Ross in La Quinta CA. I'm so tired of people complaining about how all Ross stores are messy, and how the employees don't do their job. It's not them, it's the customers who are so lazy to put their stuff back the way it goes. I mean I can't believe people make that much mess in a store. C'mon were all adults, I understand the kids department being messy but not the adult sections. It ** me off when people just throw their shoes everywhere, is that how messy your house is. Do yourself a favor, if you cant shop right then, don't do it at all, and if your gonna complain about all Ross stores being messy, check yourself first cause it's the customers!

After a disappointing 1/2 day of shopping at the store in Medford, OR we stopped at the Grants Pass store on our way home to Brookings. I was thrilled to find more stock at this store that matched my shopping list. I have access to very little shopping in Brookings so a trip over the mountain range once a year is a big deal to me, as are the low prices at Ross. I've long been a fan of the store.

However, this time I found a pair of thong sandals that had been reduced even more but not all the sizes showed the same mark-down. The lower price obviously went with the item because I compared the skew number of the item. I took the pair of sandals with the mark-down tag to the cashier along with the size of sandal I wished to purchase and explained what I had noted. I wanted the sandals at the lower price. It turned out this was one of the employees who was involved in lower the price of the sandals and she admitted this to the supervisor she called over. Both of them were involved in checking the information in the cash register computer and both agreed the mark-down price was correct; the employee was surprised that she and a co-worker had missed marking down so many pairs of the shoes.

I spent almost $200 at the store. I needed help getting all the items to my car as I have a painful back problem and a wrist in a brace but the employees aren't allowed to leave the store to provide this type of help and the carts have metal poles attached so you can't get the cart out of the front door of the store. After shopping I was stressed by the time I got the items to my car. I didn't look at my receipt at the time but when I arrived home I did, only to discover I had been charged full Ross price for the sandals instead of the correct mark-down price.

As we generally only go to Medford/Grants Pass once a year for a medical appointment this is a big problem for me. I'm generally not able to return items due to the infrequent trips. However, this time (luckily) my husband will have a medical appointment in Eugene and I've asked him to return the shoes as I have no proof that they were ever offered at the mark-down price. So, I have a feeling of ill will and no sandals left from this shopping trip. I'll try to check my receipts as soon as I reach the car if I'm able but sometimes we're really in a hurry to get back on the road.

Ross employees: be aware of what you're doing. Ross headquarters: keep the stores fully stocked. It's so disappointing to shop and leave with next to nothing. Ill will towards the employee. I feel cheated. I'll be able to return the sandals this time but it's a sale that didn't happen (essentially) as I'll be able to return the shoes easily this time but I'll be left without summer sandals. This is not an item for a law suit but a consumer complaint.

I had an item to return, and they would not take it back. (I thought they should have.) But my complaint is not that they did not take it back but how the manager Tameka talked to me. I was there with my granddaughters, returning a purse my one of my granddaughters (8 years old) had bought with her own money; and Tameka talked to us so rudely. It was so uncalled for and so embarrassing. We were not being loud or rude and only wanted a reason why, and she talked to us like we were saying stuff like "You better take this back or else." but we were not. We were nice, and she was not!

I think it also embarrassed the other girl who had asked the manager for help on the matter, and of course, other customers could hear how she talked to us. I like to shop at Ross, and this experience will keep me from going or at least going there less. And for sure, if I go in and "Tameka" is there, I will leave and will also let my family and friends know how we were treated.

I tried to redeem an old voucher card that they issued to me in 5/07. I was treated like dirt. The clerk called Samantha over to give advice. Samantha told me they could not redeem the voucher and gave me a number to call. They refused to call the number for me. I went to my car to call on my cell. I spoke to Dalia in Pleasanton and told her what had happened. She said she knew how to ring it up and that I should go back in to the store. She was going to call the customer service desk and walk them through it. I stood in a very long line and waited my turn. Clerk said Dalia told her to call back and she would assist. Samantha walks up and intervenes.

She takes my voucher and goes to the back on the store. I waited for 30 minutes while the clerk helped others. Finally, Samantha resurfaced only to say the same old thing. She said Dalia was on the phone. Another clerk picked up the phone and hung it up! Samantha said, "That was customer service, why did you pick up the phone and hang up?"

The clerk replied, "I wanted to use the phone." I was good and ticked by then and told them, "You're all so incompetent". Customer service called back and this time Dalia had changed her tune, now she could not help me. I kept stressing that Ross has their merchandise and my money. I have nothing to show for it. They stole from me.

This is about the messiest store I have ever been in. The employees are ill informed and not helpful at all. I have bought jeans and found holes in them when I got home. Bought a large shirt, expecting a 12/14 size and when I brought it home it actually fit like a size 8.

When I asked the lady in the store if I could use the restroom, she said no, and that it was a store policy. I'm a regular at the location. I have a physical problem so I used it on myself. It was so humiliating, having people look at you. I asked to speak to the manager but he was nowhere to be found. I'm thinking about taking this matter public. This is a major department store. I felt sick and humiliated.

I returned a picture that was torn I got a six dollar off the original price. Then I went back because it would cost me $30.00 to fix so I went back to see if I could get the $30.00 off and they were going to go $15.00 dollars off. I told them to forget about it. They have the picture but they are sending it back. I told them that I would just take the picture the way it was and they said no they had to send it back. Saying it was MOB they were going to return it to get their money back. I informed them that I would be more than happy to buy the picture back. I was not happy with this decision because as a customer I feel I should have the right to purchase this item if I am willing to fix it. It seemed as if they were more worried about their money more than my wants as a customer.

I just want to say I am a regular shopper at Ross. I was in the New Braunfels store and it is by far the cleanest Ross I a have ever been in and the employees are so friendly. When I went to check out the lines were long, but the cashiers were doing a good job working fast to check us out.

On Sunday, February 14th my husband and I stopped into the store to purchase a pair of warm-up pants. After waiting in the communal line for approximately 10 minutes, it was our turn at the register. The cashier did not say one word in the way of a greeting, etc. (this did not concern me). However, when she gave us our total, $16.30, she also asked if we, "Would like to make a donation." I politely said, "No, thank you." When giving us our change she also said in a soft voice, "By the way, you were very rude to me." I was startled and completely confused so I just said, "What?" She responded, "You cut me off." Still confused I hesitated and then it hit me. I said, "You asked me if I wanted to make a donation and I said no thank you." She then responded, "But you cut me off." I had been standing in line for some time and I had heard that it was a request for the Heart Association; also there was a placard on her counter. It never dawned on me that I had "cut her off".

I was completely taken aback and felt insulted, so I calmly said, "Well, we won't be back." She then responded, "Good, don't come back!" I then became so angry that I acted out of character. Instead of asking for a manager, I walked to the door and said in a loud voice, "What a **!" as I exited. I regret that behavior as it was completely inappropriate. I am a 55-year old female business owner. I would never tolerate this kind of disrespect from one of my employees. It was one week ago and the incident still leaves a bad taste in my mouth.

I just want to say I've been a customer of Ross department store for years. I love shopping there and will continue. I have read some complaints from other customers for one people have nothing better to do than complain so there you have it. There are always lines in Ross and every where else you go you just can't just walk in and walk out. If so, tell me where that place is. The cashiers do the best they can and I appreciate them. I don't mind waiting in line, you do everywhere else you go. Yes, sometimes the store is unorganized, but it's customers that complain that make the mess. If they put things back where they got them from that they don't need, then things would be better. I have shopped at all the Ross stores, LA, Austin, I love them all. They have nice things for low prices, and with the economy these days, if I can look good for less, I am all for it.

Like I said, people complain because they have nothing better to do. Get a job. Put yourself in someone else's place and I bet you will see the difference. Have a great day and keep bringing in new things. Every day I go to Ross, there's something new. Now I really like all Ross employees everywhere. Thanks for a job well done and have a great day. Remember this, we are all human. No one is a robot.

I've been shopping at Ross for quite a while and I must say I'm not a fan of their new loss prevention tactics. I don't enjoy being treated as if I'm about to steal something at any moment! One example: I had tried on several clothing items in the dressing room but when I came out the attendant wasn't there. I hung the clothes on the provided rack and put the number card in the correct spot and walked away. Suddenly the attendant came running up, yelling, "Ma'am, ma'am! I need to count your items!"

I had to stand there with other customers staring at me while she carefully counted the clothing I'd just put on the rack, eyeing me suspiciously the whole time. I'd tried to be helpful by putting the clothes back instead of dumping them on the floor like some people do, and I was being treated like a criminal! This is not the first time something like that has happened.

I went shopping and I bought a furniture, it was heavy and I asked for assistance but no one helped me. The employee that was working there said they're not allowed to help customers, because it's not his job. I spent my money at this store. I'm very upset.

I also work for a Ross store and I would like to clear up some of the complaints I've read.

To start, Ross employees are people just like everyone else. And while it is true that we are getting paid to have a certain attitude and behavior while at work, we also get angry and upset and hurt. I work in customer service and I always start the day with a smile on my face, but there are always customers who come in and behave rudely no matter what type of treatment you give them. This, combined with the fact that you're being timed while on your register and your boss is constantly nagging you to get your time down, can lead to a lot of tension for those working registers.

As far as the number of cashiers, this may differ with every store but at my Ross we have a certain amount of hours that can be given out a week. With these hours the manager has to make sure there are stock people, people to work the sales floor, the fitting room, and the register. So trying to find a good balance to this is hard work. It's not a store thing, it's a corporate thing.

As far as the dirty and unorganized part, I'm well aware that the store is unorganized and the blame for this is an even split between customers and employees. During the day you may see people in departments trying to clean them up. In the meantime, you may also notice the over-stuffed baskets of items in the front. All of those items are items that customers leave around the store or at the register because they do not want them and must be put back on the floor. The more we try to organize and put back, the more it seems people mess up. I once helped organize an entire department, the next day it didn't look like we had changed anything. This makes the employees not want to put in the effort to organize the store. I've literally watched customers put clothing and shoes in the home department and leave carts of items in the store. When the store closes we have a time limit. So not everything gets put back. And as for the mess, my suggestion is that people don't give their children candy, food, or drinks while there in the store. And some adults shouldn't have them either, because I have picked up many a drink and food wrapper from the floor and that is not part of my job, that is for the janitorial services.

As far as the carts not going out of the store, come on now. We've all been to grocery stores and seen their parking lots littered with carts that people didn't feel like putting in the right area. Or seen that random cart on the sidewalk by the corner of our houses. So there should be no question as to why we don't allow the carts out. And if we had to hire someone to retrieve carts, then that's just one more person who won't be on a register.

Ross employees (at least the ones I work with) usually try to be polite and kind. I have had people call me out of my name because they couldn't return certain items, yell at me because the line was too long, and everything in-between. By the way, complaining to a cashier that there aren't enough people on register doesn't really help you because we don't control that, and the manager who does control it is very aware of that fact.

Also we are a bargain store already, so the signs that say "40-60% department store prices" mean just that. We are not Macy's. We do not sell very expensive items. Some people get angry because they find something with no tag and want a clearance price. Some people return things just to see if the price has gone down so they can get their money back. But Ross is a discount store, I'm sure nobody walks into a 99 cent store expecting in to look like Ralphs?

This store is almost always a huge mess. One reason is that some people let their monsters run wild in the store. My suggestion is that Ross either hire more people or ask customers to watch their kids. Why should I have to deal with your screaming kids? I can assure you that my kids did not act that way when they were young. Besides this issue, why don't [they] open more registers? I was there yesterday 01-25-10. I was pleased to see there was no line when I entered and after trying on 8 items, 4 of which I planned to purchase. The line was about 15 people deep! I put my stuff back and left as I was meeting a friend for dinner and knew I wouldn't make it if I had to spend an hour in line. I am going shopping today but not at this Ross store! Ugh.

Oh, and for you employees complaining about customers. I too worked in retail for years and I realize that you have to put up with "stuff" from customers but never forget it is your job! We pay your paycheck. Do you not understand that? If you are nice to people, most will treat you nice as well and if they don't, smile and be nicer. Hey, it always works for me and makes me feel better knowing I was nice to someone who did not deserve it.

I'm a regular customer at this Ross location. I purchased an item that was marked down one day and the next day it went on sale. I tried to take the item back to return and I would purchase it again at the sale price. The lady that assisted my return asked the MOD if she could do a price adjustment on the item. I was not asking for price adjustment, so the MOD said, "Well I'm not going to do it." The girl seemed to be upset or not having a good day. She had the line backed up all the way to the dress section. And when someone went to pay, they would say in a not so nice tone "The line is over there" and point to the line. The difference was only $5.00 but she did not have a professional demeanor or good customer service that she did nothing to satisfy the customer.

They called the manager and he said the same thing. I really hate to see Ross go out of business because of employees that have no patience to deal with customer service. It is always the same employees that have an attitude or talk bad to people because they cannot handle the pressure of customers. The reality is that customers are the same everywhere, and if you cannot deal with them, don't work at a place like this. Not only that the lines are ridiculously long with only one cashier, there are two other employees wondering around. Being a store manager myself, I see all these things I definitely would not like to see happen in my store.

I have worked retail since I was 16. I am now 34. I love my job. I deal with customers daily in the meat department at a very busy grocery store. I am 6 months pregnant and have a two-year-old daughter. I came into your store after the holidays and was glad to see your company was as busy as they were. There were probably 7 people in line with one cashier. The part that upset me was the manager removing hangers from customer's articles while they were in line rather than opening up another check stand. I know some things help speed things along but that was irritating. I bit my tongue and treated your employee the way I would want to be treated.

As I was headed for the door, I was told by the loss prevention employee that I was not allowed to take the cart I had out of the store. I cannot believe I just spent my hard earned money in a store that had no aspect of customer service. I told the gentlemen I am 6 months pregnant and have a two year old and I can't take the cart to the car. I will never shop at another Ross again.

I have read so many complaints about Ross Dress For Less and I would like to say that I have worked at Ross for 6 years and it has been a joy! !Sometimes you get a difficult customer but that's everywhere this day and time. At our Ross we all work very hard and want our store presentable and shoppable for our customers. It feels good when a customer comes up to you and tells you what a great job everyone is doing putting the store back together after Christmas! So in close I would like to say that I look forward to many more years at Ross!

While shopping at Ross on Howe Ave in Sacramento, I asked manager if he could unlock the rest room for my wife, he stated we do not have public rest rooms, I stated to him we are shopping, he finally stated well I will let you use the employees rest room. Then he stated we do not have to provide public rest rooms only restaurants have too. He did unlock the doors but we did not finish shopping at this store.

Ross Dress for Less has extremely bad customer service, like very, very, very bad. They refuse to help you. They need to look up the definition of customer service. And Lesley of Port Arthur, TX on December 28, 2009, I persuaded to sue them for that. No person in the United States of America should be treated that way. I am hoping Ross goes out of business for their unethical business practices!

I am a former employee of ross and must I say its the worst place i could have worked. i was there before the store opened and helped put that store together. At that time I didnt know I was pregnant, well the store opened and everything was fine. Well i found out i was pregnant and my docter immediatly put me on bedrest. well i didt want to just quit my job and they dont have maternity leave, so i put in a two weeks notice that i was leaving and the exact reason.

well the next day i opened the store and was scheduled to get off at 2pm well daniel and aaron wich were the store managers told me that i could not leave and i had to work a double, i explained to them that i was not supposed to be on my feet that long and it could cause me to become ill or have a complicated pregnancy. well i was told that if i didnt stay i would loose my job without being eliglbe for rehire. well i attempted to stay for a little longer but began hurting really bad so i called my mom to com get me and told them i was leaving that i was in pain. they told me i was fired and to turn in my badge which i did.

wel i ended up in the hospital that night having a miscarrige and when i went back for my job the told me sorry your not elible for rehire because of job abbandonment. and i still shop there on a regular basis and when i do some of the employees i used to work with will stare at me funny and they will follow me around the store. now thats unfair

I happen to work at ross and i would like to say a few things to the horrible customers we get and to the "unsatisfied" people who have went on and on complaining on this website. Maybe everyone should try working there, see how you like being treated like your not even a human being from customers. They all seem to treat us like we are pieces. I once had a very arrogant dressed to impress old lady ask me if i could look for a certain garment in a different color for her. Well Even though I was trying to put away my rack of clothes in five minutes like my boss yelled at me to do, I helped her. I looked through a whole section of clothes while she just stood there. COME ON PEOPLE THIS IS NOT MACYS!

I also want people to know what kind of pressure all of the employees are under...I work primarily on the stock team. Get this, our store gets 200-215 boxes everyday right? Unlike other store's stock teams we have a time that we HAVE to be done by which is 12:15. So i get there at 7:45 and have to be out by 12:15. It might sound easy right? Well its not. Every single box is completley mixed with every possible thing you can imagine. youve got 5 different departments of clothes mixed up, toys, stationary, kitchen stuff, plants, rugs, and so on. We have to sort every single box. Once we get it down to just the clothes in the box we set it aside on a belt to go through later. We put all of the merchandise on these rolling shelves called hummers. then we roll them out onto the sales floor and we are given about 5-10 minutes to put everything away.

So when a customer asks for help with something stupid, yeah we are going to be a little annoyed. we are under a time limit and if we dont make it our boss will possibly fire us. same thing when we have huge racks of clothes to put away. WE ARE UNDER AN ENORMOUS AMOUNT OF PRESSURE TO PUT THOSE CLOTHES AWAY FAST! its not our fault that ross is one of those huge corporations that treat the people that work the hardest for them [bad]. Wolrd of advice DONT APPLY TO WORK THERE. its the worst retail eperience for customers and for its employees

First of all It is so ignorant and stupid for you (FLORA!!! of victorville, CA) to say the what you did about the race and education of the employees that work there. Ive been to Ross plenty of times and i completely agree with Patricia when she said "I don't EXPECT the same level of cleanliness, organization, and helpfulness that I receive at top-level department stores".

Well, I grabbed my stuff and went to complain to the attendant who was also Hispanic and gave me that look when they pretend not to understand you. She just shrugged her shoulders and shook her head. So I left and haven't nor will I ever return to a Ross store. They are dirty, unorganized, and the people are rude. The checkout lines have taken up to 30 minutes! I put up with it for a short while because of the good deals, but no more. I have better experiences shopping at a Goodwill store!

MY daughter and I were shopping when I noticed a man following her, so I stayed close. We were in the shoe dept when he exposed himdelf, we both screamed to have security arrest him but they just stood there and did nothing to help. That is their store policy and all sex violaters know it, the police told me this. Ross is a dangerous place to shop. BEWARE!

I just wanted to reply because I read SO MANY complaints about Ross that all said pretty much the same things. I have shopped many times at the store in Cordova Mall in Pensacola. I shop there because the prices are great. The store can be a little messy at times, but really, I think they generally do a very good job of keeping it organized for so many shoppers coming through. The staff is not always the most polite, but they've never been outright rude to me. They seem reasonably efficient at their jobs, and I have never had to wait in an excessively long line.

To be honest, when i shop in a discount-type store that is as heavily trafficked as Ross is, I don't EXPECT the same level of cleanliness, organization, and helpfulness that I receive at top-level department stores. It would be nice if I received it, and sometimes I am pleasantly surprised, but to be honest, I think more often I am surprised at the slight lack of service I expect from the higher level stores. However, I'm usually satisfied everywhere I go ... it is the glaring mishap that tends to stay in our minds and get reported. I just wanted to say that I have always found Ross to be a good store for what it is.

There were long lines only 3 tills opened. I had been waiting in the one long line for quite a while. Finally got up to 2nd in line. They started up a 4th till finally, just to shut the till out that we had been standing in and told up to go to till 5 which by this time (Matter of seconds) was filled with a long line. and shut the till out that we had been standing in for so long. I beleive that was inconsiderate for the people that had been standing in our line for so long. Just to close it and have us start over in another long line. Most places I've been in usually take the first few people in the line being closed and move them first. Or here's a concept get more people to work, Times are tough all over, cutting corners in a store that needed people to run tills and people to keep the racks organized would be a big step of accomplishment for this franchise. They (Ross dress for less) has definatly lost my business and I'm sure a few others in that line. I do beleive they need to go back to old school where customer is first. Starting with the organization of the product instead of everything tossed every which way, and having customers in a line that is closing to stand in the back of another line.

This was a couple of years ago. I purchased a pair of men's sandals for my son (he's 32) from the victorville store; he wore them 5 times...he walks around the block once a day. The sole of the shoe separated from the insole (a visiual ungluing). I took them back within a month with receipt. I was refered to the store's manager. She said, "the shoe's damage was not from normal wear, your lying". GOODNESS!

I asked for corporates number. Called them and talk to a PR person who couldn't speak english (I quess if I spoke spanish he would have been a little less ridiculous in his argument)...he just stated, "your lying". I responded by hanging up.

The people that ross hires are out of that school of "I'm a stupid minority and ross likes it that way". There is nothing more to say, except that I tell this story when it fits into any conversation with friends or strangers. I boycott ross, gladly.

I practically live at this store since I have 7 grand children and three children, let alone friends and loved ones. That is where I buy everything since Mervyn's went out of business. I have been shopping at Ross since it opened. It is close to my house and my doctors. Last night I took back a purse that was bought in the last month. I had the tags but not the receipt (don't know why because I save all of my receipts.)I know how that store works. I asked them to look on their computer to show that their was a purchase of this purse in the last 30 days, but noooooooo, she says.

I had brought over another $30 purse that was the same exact purse down to the tee except for the color (brown to black) over to the cashier and told her that I wanted to buy the other purse in another color. She was very rude to me from the beginning. I have seen her there for years and try not to go in her line. You can tell she hates her job. She said that since I did not have my receipt that I could not do the switch, but I had to take only $9.99 for the purse that I brought in.

I told her to call a manager. Things get worse. He goes into his schpill about that is the way it is, blah. blah, blah and tells me the same. I ask if there is someone higher on the job there than he is. He says no, he is the only TOP arrogant manager there. I ask for Karl. He is not there. Now there is someone that should be the big dog of the company and fire Robert off the job at the very second with Yan along side of him and some poor soul out in the world could take their jobs and feed their family. I even asked for Morgon and he said he wasn't there either.

That's what he said, didn't believe anything that he had to say at that point. He was as miserable about his job as Yan. They were snickering behind the counter, laughing at me, so on, and they were going to put a $30 tag back on the purse to sell it back to the public. I caught them at it and demanded that they put a $9.99 tag on it, which took about 1/2 hour because all of a sudden they couldn't find the tag gun, then they couldn't find the tags, same old game and then all of a sudden it reappeared and I would not move until they did it. The guard was looking at me like I was a loonitic over a purse and at this point I was.

Once they tagged it I bought it back for $9.99 and bought the other purse as well.Let's just sy that Robert wasn't too happy and Yan was now afraid of me because i said t her that she was rude and I couldn't understand how she has a job in customer service and I meant it. SO...What a nice gift I have to give to someone for $9.99 now. They are Tommy Hillfiger $80 bags, so there I go.

In the meantime I am trying to get a hold of Corporate of Ross to talk to someone about these two people. What was really funny is the manager taking the paper out of the purse and smelling into it. What a laugh that was to me. The woman Yan told him to do it. I wish I would have had a camera. Anyway, can you help me get a hold of Corporate of Ross? I am going to go back tomorrow to make a complaint and to ask how I can get a hold of Corporate, but I don't know if I will get much help.

I really didn't want to buy both bags, I just wanted an exchange but wasn't going to let them put the bag I had brought in and put it back on the shelve for $29.99 and me, myself only receiving $9.99. I stayed for awhile and bought a pair of pajama's and this guy followed me around and was watching me. I don't know why. I really don't want to make trouble there but I want him brought up on this along with his buddy, Yan. So there is my story. Please help if possible.

Just ended up having to either give up twenty dollars on the first purse or buy the other bag and loose $20 or buy both for$40 plus tax. That kinda sucks at Christmas time to have to spend more money on something that you dont want or need because of a situation like this. They made me look like a fool in front of other customers and staff. The whole shopping experience [was bad] since I spent $300.00 there this week already and have receipts to prove it. I am 62 years old with a bad back so I don't drive far a way from home or I would never go there again. They could look at their computer with my name and see that I have spent thousands and thousands and thousands at that store.

Who's the idiot putting all this on the shoes! [They] all should buy a pair of nice shoes, pay decent money for them, and then try and get your stickers off the inside of the pads, especially cloth or another suade material type. This is now the 5th pair of shoes that have been ruined by the employees who can't use their brains to put the stickers on the outside of the shoe.

Do you know why ross is such a mess, because customers are ridiculously messy here they let the toy department babysit their kids and the kids take everything they want to their parents and the parents ditch it somewhere when the kids arent looking.if u drop something pick it up, if you break something dont hide it on the shelve give it to an employee, you dont have to pay for it. Dont go into a ross thinking youre too good to shop there because youre not you go there for the same reason everyone else does, a bargain. the employees are grumpy because we see you messing up stuff that we already cleaned once and u talk to us like your above us and like its our fault the store is a mess. If you have enough money to shop somewhere else then maybe you should because the people who dont love ross. Its your attitudes that cause you to have a bad experience at ross.

What is interesting to me is that are always plenty of employees walking around the floor of the store, seeming to be doing very little.

I'm not sure if this is all due to poor management, or some employees not doing their jobs competently. I like this store, however you really pay for your discounts by having to wait in line forever! If your time is valuable, then it's not worth the money you save shopping at Ross. I only shop there when I know I have some time to waste.

Me and my family have been visiting the Ross store in Glendale since it opened. A recent experience may be the big deciding factor that I may never go there again and to any other ross stores.

After waiting in line for ten minutes to make a return, I was semi greeted by a semi exuberant staff member. I was made to wait another 20 minutes or so because another staff member took my items to check its validity (whatever that is). I had the receipt and the items were newly bought the day before. There should not have been any problems and it could have not been easier to make a return. That's what you would think. I actually had to wait that long and they were okay with that. I'm a very patient person. I stood there observing the first employee's interactions with other customers.

One of the customers(lady), whom was of an older generation and had a bit of spunk, returned two items. I noticed the employee/cashier girl needing to put in the plastic security tags on the items before ringing it up and completing the refund process. The lady was impatient about it and told her, "Finish helping me and then do your job." The cashier girl was stung by her comment and froze with the remark, "But I have to this."

The lady said, "I know but you have to help me first and you can do that later." I enjoyed that little show. The lady put the cashier girl in her place. It may be the stores policy or part of the staff's training but the lady brought up an excellent point. Why don't they complete the refunding process first, put the items in a pile, and get to putting the tags on later or have another staff member take that duty. It takes a much longer time for the customers to wait while they are adimantly putting on those grey nuisances which poke you when you're trying items on.

It was a pain to watch that happen over and over again while I was waiting for my items to be "verified". Each of the customers that went through that surely felt the same. Each transaction should take only a couple minutes, but due to their excessive inefficiency, all of us have to be their for the long haul. This would definitely make any holiday season very unmerry. Everybody say THANKS ROSS.

I shopped at this tore on November 7, 2009. This was the utmost filth, disorganized and truely a disgrace for this company. After waiting in a line that stretched to the rear of the store, I commented to the cashier the store was horrible. She merely stated that they didn't have time to clean up the night before. I commented that the store should be shut down for 3 days to merely get some organization to it. You couldn't moved your cart down any of the isle's because there was so much merchandise thrown on the floors. Horrible, Disgraceful and will never shop that store again.

I was on line to pay 2 items, a female senior person was in front of me and a Black senior male was behind me --I am hispanic. the store has is only perating 2 cashiers. these two casheirs have a sing that say returns, but We or I the customer, we don't have a choice but to make line there. However, the peson infront of me made a comment "For some reason this happnds to me evry time I come here" --The employee at the register told this lady that she must be a pation person. She repied "no I am not" in a repectfull way. Then the Black pesnon behind me after standing for long time (15-17min.) "this is crasy" he said. So I told the employee that those if there is a sing posted must be respect. "this is the way we do thing here" she told me. I left the store. I called 503-654-5732 I asked for the manager. Christy answer the phone she said that he is not in but I have the same authority. I told her I just saw you in the store and you couldn't do nothing about it. she said that there is nothing can be done That I should call and make a complain buy. After getting off the phone I feel competlly ignored. can some one do someting about us?

People need to stop being so rude. Be responsible. keep your reciept. Dont blame other people because you cant keep track of your own things. Dont be rude. If your nice I will help you and make an exception. If your rude do you really think that makes me want to help you. Dont be ignorant. Watch your own kids. If your not going to watch them, dont get mad when someone else tells them to behave since you wont do your job as a parent. People chill out your not better than anyone else. Stop being lazy and rude.

I purchased a ring on 9/10/09. On 10/25/09, I was wearing the ring and the stone (tigers eye) fell out and did not notice it until later. Went to Ross store on 10/26/09 to return/exchange it. I had my receipt but not the ticket. The receipt states you only need the original ticket if its sports coats, social dresses and better sportswear. Ross would not let me exchange it, said that for jewelry you need a ticket and said I should have received something with my purchase stating this, I did not. If I did, I would have kept my ticket. Called Ross that evening to see when store manager would be in, she said 10/28/09. Called on 10/28/09 and the person on the phone said she wasnt there and didnt know when she would be in. I feel like I just threw $60 out the window and only want a store credit.

It was the first time I visited the store and it will my last, I will not recommend anyone to shop there.

My daughter called me from the Ross Dress for Less store about some bedding that she wanted. I looked at the itmes and I told her I would get them.

Finally the register in the same cubical opend up, instead of taking the customers that had been waiting in line and telling them and taking them first, she took the last person in the line first. When I finally was able to get rung up by the new clerk I told her that her actins were not customer oriented and that being disabled I could not stand for long periods of time. She took offense and refused to ring me up and took people that were behind me. She Refused to call the manager when I requested it.

That was the last time that I have ever stepped into a Ross Dress for Less store. I refuse to shop there for any reason.

The first time I was in the store, my very young child and I heard him with his work clothes on saying, "**** this, **** that." The second time I went in, I asked to see something in the jewelry case that I was planning to buy and he rudely said, "she'll have to help you and pointed to this woman whose back was to me while she was in a case helping another." She was in the watch case. I stood there for awhile, he never said to her that I needed to look in the case. He was such a rude arrogant punk. When I said, "nevermind." He didn't apologize and what just like, "whatever, I could care less about your business."

i applied for a job at ross in santee and when i went to ask them if they could check my application they took my name and said that they will call me and I said ok. I waited a day but they didnt call so i went back there and i asked them again i gave them my name and they checked but they couldnt find my application even though i applied two times they told me that i have to go home and apply again.

So i went home i applied again this was my third time that i applied in ross. When i went back to ross they checked my name and they told me that thay cant hire me because my test score was low. The manager said that we hire people who have 55 or higher score, and my score was 50. So what if my score is 50 I think it doesn't matter because they will give me training any way so why if my score is low they cant hire. I think that she made an excuse just to not hire me.

Don't waste your time shopping with Ross, you may end up with some type of disease. I have seen employees bleed on merchandise after sticking themselves with the hard tags. They do not care about their customers and I know this first hand. Shop at your own risk!

Since this ROSS first opened at 4360 South Figueroa I have been a regular customer and even though some people in this neighborhood do not care about the store and allow their children to run all over the store, and pick through things and make a mess I have never complained because I like the store being in my neighborhood. I fully understand that the theft rate is probably high in this area and the owners were aware of that before they puchased the property but I do not feel in anyway that the innocent should suffer. Get a management team in their and have them regulate security better, turn off the cell phones and do some work. Everybody does not steal I CERTAINLY DON'T. I will not say that I will not return to this ROSS but something needs to be done. My suggestion is to start at the TOP. IF MY MONEY IS GOOD ENOUGH FOR ALL OF YOU TO ENJOY, THEN YOUR BATHROOM SHOULD BE GOOD ENOUGH FOR ME TO ENJOY.

That was so wrong not asking for ID. She should be fired and so should the manager. They have the guy on tape and being nervous. No one did anything about this situation. We are no longer going to shop at Ross and going to have a investion on the manager and the cashier.

I made a purchase at a Houston area Ross store for my teenage daughter. She found another garment that she liked a lot better at another store, so we went to the store with the tags still on the item and the receipt in hand. We were told that Ross no longer gives customers cash money back on their purchases.

I explained that I used my debit card with my pin number and that the funds were immediately taken out of my account, but they said that Ross has now implemented a "new" policy that won't allow their registers to administer cash back to customers! And to make matters worse, the lady was very rude about it! I didn't want the items returned to my card because it normally takes about 3-4 business days for it to go back to your account, and she wanted to get the items at the other store while they were on sale.

I think this is all a scam; the store is allowed to receive the customer's money right away if they use their debit card, but they have to wait a number of days to get it returned. All they told me was to "call my bank and complain." I told them "No, I will just stop shopping at Ross!"

Their stores are too junky and nasty anyway! There's ALWAYS merchandise strewn EVERYWHERE, and some of the shoppers allow their children to use it as a playground! Children are always crawling underneath the dress racks and don't even think about going into the children's section where the toys are....it looks as if a hurricane touched down!

So consumers, my advice would be that if you find it just vital to shop at Ross, bring cash, because I don't think they deserve the benefit of being able to invest our money immediately into stocks of their company, but we have to wait if we need to make a return!

I was in ROSS on Sunday June 16th with my 3 children looking for school clothes.My daughter found a pair of dress shoes and asked if I would buy them for her being six she got excited and decided to put them on.We paid for our merchandise,including the shoes,and left.Tuesday morning while getting her outfit ready I went for her tennis shoes and realized they were left at ROSS.I immediately called a friend of mine whose sister works at that particular ROSS and she remembered the shoes being turned in to lost and found.

I was the first customer there at nine thirty Tuesday morning to claim the shoes.I was met by a rude lady who said the shoes were no longer there I asked where they went and she said she didn't know however their lost and found policy was after 24 hours items are dicarded WHAT??!!!So if someone turns something in of value like a wallet or jewelry they are thrown after the next day,I find that very hard to believe.There were fifty dollar shoes!It was my fault they were left but come on to throw thet away is pretty unbeliveable to me.

I pleaded with another lady who could've cared less to please look in the back and she agreed she was back there about thirty seconds and came out and said sorry and walked back up front.I really believe the situation was mishandled and I myself work for a grocery store and out lost and found items are kept for at least a month before being discarded.So basically I bought a pair of ten dollard shoes and lost a fifty dollar pair of shoes!!

Recently, I was visiting Denver, Colorado. After I flew back to Baltimore, Maryland, I remember that there was a jacket that I wanted out there. So I called the store on Wadsworth when I return and was told that they do not look for items. I called another store and was actually told by the manager that they will not look for items for customers, they will not take purchases over the phone and lastly, they will not ship any merchandise. This is the only store that has ever told me that they will not take purchases over the phone.

I called Ross Headquarters and I was told that the manager was correct. I was told that because Ross is a discount store, all they will do is ring it out. I'm an avid shopper, and in all my adult life, I have never been told that because they are a discount store, only basic customer service is provided.

I have been to several discount stores, called discount stores and I have not ever been told that because they are a discount store they only provide the most basic of service.

I was in Ross on my lunch break today with a friend whom I work with, in an attempt to purchase a pair of shoes. An advertisement played on TV this weekend about a shoe sale. The pair of shoes I found had a tag inside the shoe, however the tag was torn off. The shoes also had a security lock on them which bound both the left and right shoe together. The was also a bright orange tab that had "clearance" on both sides. I took the shoe to the counter to purchase depending on the price. I asked the clerk how much they were since there was no price on them. The clerk acknowledged the shoes were on clearance. He and another clerk scanned the shoe in the computer and he said the shoe was not on sell and they were $19.99. I asked if they wearn't on clearance, why was the clearance tag on them. He said he did not know, but that "someone" could have put it on the shoe.

I asked to speak to a manager. While I waited for the manager, the person that was with me whispered that the clerk was trying to take the clearance tag off the shoe. I decided to take a picture of the shoe with the tag still on them so that they were in in the same state as they were when I gave them to the clerk. I explained to Mr. A what happened and want to know the clearance price for the shoe. He said the show wasn't on clearance. I asked the same question I asked the clerk, why the clearance tag was on the shoe if they weren't on clearance. His response was the same as the clerks. I reminded him that he was a manager, and that if a price was on an item, the customer should get the item for that price or if on clearance as in this case, the customer should get the clearance price. I also showed him that the actual price was not on the shoe.

The manager was not a customer friendly person and said that the shoe was on sale and was on sale when they came in the store. I explained that that was what Ross and those type of stores were all about; getting the same merchandise sold in high end stores for less. I told him that I want the clearance price for the shoe. He said he couldn't do that because the shoe was not on clearance and that it wasn't his fault that "somebody" put the clearance tag on the shoe. I explained that it wasn't my fault either, but since the clearance tag was on them, as a manager, he could do the right thing. Mr. A at that point tore the clearance tag off the shoe, and I took a picture of him doing so. He told me that it was against the law for me to take pictures of what he was doing.

Mr. A then said, "ok, if you want a clearance price for these shoes, I'll give you 2% which is 40 cents off, would that make you happy?" I told him that I didn't think that was funny and it wasn't right!! In the meantime, a clerk from another area called out his name, and Mr. Allen responded by in front of a number of customers, including my friend saying, "just a minute, I have someone here trying to play 'the game'!" I said, "excuse me? are your accusing me of playing a game, and what do you mean by that?" I told him that I didn't appreciate being accused of playing a game, especially it was their mistake in the first place. I also accused him of defaming me in public. He rolled his eyes up in his head a let out a big sigh. I told him that this was not a game, and that I was going to file a complaint and he welcomed me to it. I asked for his card, and he showed me his picture on a board with his name and number under it. I told him thank you, and my friend and I walked out the door. However, before I was totally out of the doorway, one of the security guys smiled and said sarcastically, "have a nice day!"

it was a hot day in anaheim and iwent at ross as usually to buy apair of sandals and i deside to buy two pairs instead cause the ecnomy is bad for every single one one of us so i al ways tryin to save on anythin a shoe week at ross the sells man call securyty on me that was very bad move from a sels man to do on a client like me and i felt very uncofortable because of that mater i felt very discriminatd by some person because of a simple question i asked to the sales man person who i spoked spanish because i felted tha it was going to be beter for me comunicate each other i so main point this is that jhe ignored me my questions which was very ruduly he call security i fel like a criminal when he did like stell somethin from the stored so please i sugest to do somethin about it.

My complaint is with the District Mangers of this company, workers under paid and over worked. Long lines.

I usually shop in Ross and I am a regular customer. I bought a large number of goods. First of all Mildred put all of my items in one bag until it was ridiculously hard to carry. Then secondly which was the most insulting thing when I looked to carry out my stuff they were on the floor. I asked her to pass the bag and she refused. I spoke with the manager who saw this happen and he was pretty useless. All he did was apologize, he did not even demand that she give me my items in my hand like she did for the other customers. If this is a new policy and I have to pick up my purchased items from off the floor then I am not shopping at Ross because I do not pick up money neither do I hand people money on the floor. I guess my money is not good enough and needs to be spent some place it would be valued.

I love shopping at Ross Dress for less. and a repeat customer at the Port Orange store.I like to say hi to the people that work there while I'm browsing. One day I was shopping and this lady named Colleen was not talking to the workers very nice right in front of us customers. As often as I've been shopping there lately she's been verbally bad towards them. I'm speaking out for the other workers because I've worked in retail for 20 years and people that act like that are known to be a micro-manager. She needs to have respect for the workers.

I am a frequent customer at the Ross Dress For Less in Massaponax, Va. In my personal opinion, this is one if not the nicest and cleanests Ross stores I've ever been into. My complaint is not with the store or the management within the building. My complaint is with a percentage of the customers who shop in that building.

I am a mother and I am appalled at the way other parents leave their children without supervision in this store! It is not the responsibility of the Ross associates to watch your children! And frankly, not all of the children are to blame! Their "parents" are! They open packages of toys and play with them and then the parents have no intention of purchasing these items. As long as it keeps the kids happy so that the parents can shop in peace the parents are happy. Do you not realize how disrespectful that is? Not only that, but you are also putting your children in danger!

As much as we would all love to live in a safe place we don't! What would you do if someone took your child? Or if your child was hurt? How could you possibly blame Ross Stores for your loss if you left them alone?

Furthermore, upon reading so many complaints on the stores in this company, I have to wonder why we don't put some of the blame on ourselves. We've all picked something up and decided we don't want it and put it in the nearest location to us rather than taking it back where we got it from. Do you realize how many people walk through the doors on a daily basis and how many things each customer picks up and puts down elsewhere? That is what these associates have to compete with and sometimes I think they lose the battle! And then to have people complain??

I appreciate the team that works in Massaponax. They put up with a lot of disrespectful customers and they do it with a smile on their face! I will continue to give them my business and will also continue to understand that retail is a HARD job. Just remember, because they serve the public it does not mean you should be allowed to speak to them in any manner you choose. They have assets to protect as well as customers to please and policies to keep! Maybe we should all respect that?1

I took three garments I had recieved from my son in San Diego. The amounts on the tickers came to $84. I was became ill while waiting and so did not read the ticket she gave me, saying I needed to get home. When I got home and looked at the ticket I see she allowed me $26.06 for the garments! What a rip off! I called and spoke with Rhonda, who was very polite but no help. I went back to the store and picked up the clothes and told her I thought the store policy was the worst I have ever heard, and simply stinks!

I will send the garments back to my son as he kept the sales slips and let him go get his money back. Believe me I will never go there again.

As a comparison, I also returned a coat to Walmarts that was priced at $28 and recieved a refun of $40.44. The extra to cover the tax. I do not fault the girl who sold me, she was just following policy.

I was in management for Ross for almost one year and they made me work over 60 hours a week and work on my days off. I wanted to transfer to the DC and interviewed for the job. The Human Resourse supervisor called me and told me I got the Job, what my pay was and if I accepted the job. I said yes. She said I start the second Monday, day shift ("welcome aboard"). I had my resignation in and that Thursday in the afternoon before Monday the VP from the DC called and said I did not get the job! HOW UNPROFESSIONAL IS THAT! They took my resignation made me return my equipment and I was unemployed on Monday. Please let everyone know how this company works. They need a union.

And thru out the store I could see the pricing for the same artical is also not the same. I'll need to have to complaint to the BBB for this matter if not get your explaination soon. Thank you for your time and considering.

After 5 weeks my jaw still hurts, and my anger is just as strong as it was when the incident occurred! OUCH! BIG OUCH! Lots of pain all over the right side of my face. And the dentist will let me know tomorrow about the condition of my teeth. From the way they feel I'd say not good!

As the young woman started ringing me I asked her if the manager was in. She said , thats her right there. Now the woman who said "NO" happens to be the manager! I felt like walking out of the store right then. This manager didnt feel my purchase was important apparently!

I worked at Ross Dress For Less in Rowlett,Tx.

As much work as I put into that job, I was humiliated by one of the managers, who talked about me behind my back to other employees.

The lady manager that works there is a you know what, and she and the head manager are very unprofessional, and engaged in sexual harrassment to other employees.

Purchased Protocol toy helicopters (2) at local Ross store. Helicopter rotor control pins flew from Helicopters within 1st 3 minutes of flight, leaving toys unuseable. Attempted to to get replacement parts through Ross store, they advised contact company. I have contacted the company, Protocol Design, 3 times via their e-mail address; with NO response. Now too late to return Helicopters to local Ross store as per their return policy. I have these toy Helicopters that are completly useless. Approximate monetary loss around $30.00 US. Children dissapointed.

i am very upset i just came from ross in culver city wher i spent over 150 dollars on some stuff for my daughter and my self i was there 20 min before closing next thing they announced they were closed so my daughter and i stood in one of 3 lines that had 14 or 15 people each in line,, afte rbout 15 min in line we still had 7 people in front of me soi told my daughter to wait in line and i walked over to the mens section to get a couple more shirts.. i ha dthem when this woman came up to me and started yelling i need to get to the front now!

i said i can see my daughter in line right there and we still had 6 people i front of her i was just spending more money while i waited she started yelling loudly that i could not do that it made other customers turn around and look,,whats going on..

i went up front to asked for the manager..another empolyee told me he was not there so i asked who was in charge? the employee told me the lady who yelled at me was in charge some woman named LETTY i have spent thousand of dollars in that store having a family of 6 thru the years i will never ever go to that store again as long as this woman works there...

if customers are already waiting in line why not let them spend more? they are not holding you up from leaving you are holding them up by being understaffed at the register at closing time

I am an employee at this store and i have been there for over a year and i want to know why you guys hire all these kids to come in to work there and take away my hours? I have been very dependable and these kids that work there now wants to play around and not do a thing and you go and cut my hours when im a 44 year old woman trying to make it in this world.

I was getting at least 20 to 25 hours and now its down to 10? That doesnt even pay me in gas to drive there for that and i love my job but i cant come there and work for that. I pray that you give me my hours back cause i really need them so bad and those kids still live at home with their parents and half the time they dont even come in to work and when they do they think its a play ground.

Please consider my hours because Ross Policy is very unfair when it comes to employees that are dependable and loyal and i dont understand that at all. Thank you and God Bless.

You know how Ross lines are always so long. Well, i waited in line for about 45 min. Then i get home and i don't have the receipt. When i call to talk to the Rude manager. Tell explain that the customer service didn't hand me my receipt and i would like my money back she said . well if you don't have a receipt you can only get store credit. What they need to do is make sure that they gave receipt.. i used to work in retail.. its not that hard.

I came in the store to exchange a shirt for a smaller size and to exchange some shoes. I had a reciept for the shoes but not for the shirt. I knew I would get the value of whatever the shirt was coming up as if they didn't have one it in a smaller size. I went to the register and the Customer service Suprevisor scans the ticket for the shirt and said the the the discription was not matching what the shirt looked like. whe they read the description to me it sound like what the shri look like. The she called another woman to see if they had another shirt like it in the store and she said no.

The shirt was 18.99 when I bought it and I was fine wirh getting only a 12.99 credit towards another shirt. I got upset when the customer service and another employee started acting as if I were changing the tags. the really made me feel uncomfortable. I shop in their store at least twice a week for all kinds of things and for them to make such a big deal out of really nothing, drawing unnecessary attention, an to go the extra mile to make me feel uncomfortable, I refuse to shop at that particular stor again. I will just keep my business at Marshalls. I didn't get the names of the two ladies but one was a tall thin black lady with short hair and the other one was a tall heavier woman with tiny braids.

A store employee who was handling wracks was so pushy he almost ran me down, yelled excuse me at me rudely twice and then when I objected to his rudeness confronted me and asked me if I wanted to talk to the manager. I went to the front to avoid a confrontation and waited for a store manager. No manager was in the store during mid day (2:15) and so I got an assistant manager. She did nothing. I have spent thousands at Ross but will never walk into another store again. They are so dirty, long lines, and so many rude or personnel with no customer service training.

From Ross' point of view they lost a very good customer.

I am a former Ross Employee. I work there as a part-time job when i was at college. I have read several of this complaints and i think YOU people are WRONG. Yes, i do remember the store where i worked at was MESSY. But do you actually blame that employees and management? OF COURSE. But what if you can blame YOURSELF? Is is the employees fault that CUSTOMERS always come in and dumb there cloths on shelves? Not put the cloths back on hangers? BEFORE YOU COMPLAIN, why don't you put yourself in the perspective of the EMPLOYEE VIEW???????? EVERYONE NEEDS TO WORK IN RETAIL FOR AT LEAST ONE WEEK AND WORK FOR AT LEAST 20 HOURS. THEN THE NEXT TIME you go to any store such as Ross Dress for Less you'll think twice about dumbing your pile that you have on the railing. THANK YOU

I recently went to a Ross in Palomar St. located in Chula Vista,CA. I had a horrible ordeal with a women who claimed she was the store manager. Her name was Norma. I was with my mother who is handicapped and they allowed us to pay for a 14 piece comforter set before all the rest of the customers since my mother could not really stand up for a long time. They were first very polite. As they could not find the barcode for the comforter set we were buying the store manager asked a fellow associate about the price and claimed it was 74.99. I knew she was immediately wrong since I was previously at another Ross today in La Jolla,CA and saw the exact same comforter set. I asked her politely if she would please call the La Jolla store and ask for the price, she neglected and said she knew everything about her department and was 100% sure she was right.

I knew the price was 59.99 and she said I was wrong and did not know about the merchandise as well as she did. I insisted for her to call the La Jolla Ross and neglected once more she claimed that if I was so eager to purchase the comforter I should go back to the La Jolla location which is about 40 minutes away. I later gave up and left the store and returned to the car with my mother. I decided to re-enter the store once more to try and find another comforter set of the same kind to prove to her that it was indeed 59.99. By luck I looked around the store and found another one. It clearly said 59.99. I asked one of the employees to call the manager forth to show her the real price but the manager obviously neglected to come and meet me to discuss it. I went back to the front of the store and told her the price was 59.99 which by then she already knew.

I have many problems with this situation. First of all the lady that claimed she was a store manager was not. I checked the exit for the customer service information and found out that the real store manager is named Alonzo. This brought the problem of dishonesty. This women who claimed to be a store manager was not. She only claimed it because she wanted to act in authority and did not want us to question her once more. Secondly, the clear problem is not putting the customer first or providing good customer service. This would have been prevented if the associate called the La Jolla location but like I previously stated she neglected to do so. Her comment about us driving another 40 minutes to purchase the comforter set if we were so eager to have it was also clearly disrespectful.

Thirdly, these associates including the other lady that claimed she knew the price insisted we did not know the price and made it seem like me and my mother were just trying to purchase the item at a lower price. This is a really low offense since we obviously knew the price but they did not want to believe us. Fourthly, when I asked the manager to discuss the situation with me she denied since she knew she was wrong. This clearly demonstrates her lack of respect for the customer and the clear acceptance of the mistake that she along with the other associate made. But sadly they did not want to recognize it. Lastly, we told her that we were going to complain about the incident and she started laughing. This clearly was the wrong this to do. It is undoubtedly and most utterly disrespectful and shows her skills as an associate.

Emotional damage that has clearly affected me and my mother

Friday March 27,2009 @ 5:30 PM I went to the store to buy some men cologne I Ask a lady who was at the cashier for assistant she told me I had to wait until she finished with the line of costumers, after 20 minutes of waiting I ask the same lady again, she sims to be in a very bad mood and she said to me: don't you see that I am busy if you want to wait its fine if not the door is wide open, well I said let me talk to the manager and she said I am the manager.in that case I have nothing else to say, Please train your people your store is loosing reputation.

I will never go aging to the store in Rancho Cucamonga

The bath rooms had tissue paper on the floor with @#$ on it. All on the toilets seats @#$ was on it. I told the manager and she said if they have her gloves she couldn't clean it up. First of all I didn't ask her to clean it up. She said that you all know that it isn't cleaned up but 1 time in the morning and if you all didn't care she didn't either.

I just think Pearland is a beautiful place and you need to hire people that care. If I was the manager I would want my store to be clean.

On 3/23/09, at approximately 3:00 pm., I went to your store in search of purchasing a bedspread. When unable to locate the correct department, I stopped a sales associate and asked where the bedspreads were shelved. She looked at me and said something in Spanish. When I asked it she spoke English, she responded in Spanish which I assume was her response that she did not speak English. I am upset that your company addresses the mostly illegal Spanish population in this country and has no concern of English speaking individuals. If you want to maintain your English speaking base, I recommend you hire bi-lingual speaking individuals. I left the store without making a purchase and will never go to another of your stores.

I just have started to go to Ross stores. The ones I have gone to are pretty clean and not that messy. Just a thought for the shoppers: put the item back where you got it if you decide not to get it like you would at Neiman's or Norstrom's, or at home. Like any retail store the more employees the more the overhead and it is passed on to the consumer. Also last week I heard and employee on the intercom announce to please not allow your children to run in the store. The store is not called Ross Dress for Less and Daycare.

I am a senior and I shop at Ross Department stores, between the Englewood store, downtown on 16th street and Alameda ave here in Denver, Colorado. Three different times I was overcharged for items that I purchased at Ross Department Store. I have a copy of my last receipt. They ran me up for more items than I had purchased. Ringing me up twice for the exact same item. I am a senior, I get a cab to go to the shopping malls and I only do that once a month. By the time I have to go back an spend all of that money twice to try and get a refund I have wasted a lot of money.

I am so very frustrated. The Ross downtown on 16th Street is nasty and dirty. Even the shopping carts are so dirty with sticky stuff all on the handles and in the carts where they have not been washed for months maybe years. We are the ones that keep the employees with a job. Why do we have to endure such treatment. This is not right for the consumers. They should just close these stores down if they cannot get it in proper order for the consumers.

It ran my blood pressure up plus I lost a lot of money. Money that I could have used for groceries.

I am so mad at the experience I just had in the California Novato store that I can barely type. I bought a pair of casual women's shoes at a Ross store this week in Rohnert Park, near my work. Two days later, I went to put them on an realized one was a 6.5 and one was an 8.5. Today, I went to the Ross store in Novato at Vintage Oaks to return them. They have never been worn and I had the original receipt. The clerk told me I would have to return them to the store in Rohnert Park (which is more than 20 miles away). I asked her why - the shoes were unworn, I had the original receipt and it was less than 30 days since my purchase. I read her the policy on the back of my receipt. She said the store would face a loss if they took back the shoes. I argued that that was not my problem.

I was following the legal document on the back of my receipt. It said I could return the shoes unworn, within 30 days, with the receipt without a problem. I asked to speak to the manager, Claudia. She simply said the store would face a loss on the return and therefore would not take them back. I would have to drive 20 miles to the original Ross. I asked how that was my problem or fault and she shrugged and looked at me blankly.

I had planned on shopping at the store that day but they lost my business. Moreso, I will never shop at a Ross again. The fact that they lie on their return policy is unexcusable. The fact that the original store sold me the mismatched shoes is unacceptable and the hostility and stupidity I faced at the return counter is also unacceptable. This is over a $12.99 pair of shoes. Do me a favor and do not shop at the Ross store at Vintage Oaks in Novato, California.

I have shopped Ross for many years, from Atlanta, Houston, Huntsville, Vancouver, all over America. I learned early on to keep receipts and was in the habit of getting things and returning when I had time to do so. I returned tagged items with receipts and had receipts that were outdated. In Portland, I was told by the salesperson that because I had returned items so many times that I would not be able to return items with outdated receipts.

I was upset and then with the bad economy, I refuse to shop at Ross. I haven't been there in years. I had a bad habit of purchasing junk, mess or whatever I thought was a bargain from Ross. Unlike T.J.'s and Marshall, very few of Ross's items are of quality. It's simple people, Ross doesn't treat us like we should be treated as consumers, we should move on to other businesses. And I am taking that to other businesses as well. We work hard for our money and should be treated like the folks at Bloomingdale, because we are consumers!

I called manager and NO One returned my call. I have taken my business elsewhere!

I have shopped Ross for many years, from Atlanta, Houston, Huntsville, Vancouver, all over America. I learned early on to keep receipts and was in the habit of getting things and returning when I had time to do so. I returned tagged items with receipts and had receipts that were outdated. In Portland, I was told by the salesperson that because I had returned items so many times that I would not be able to return items with outdated receipts. I was upset and then with the bad economy, I refuse to shop at Ross. I haven't been there in years. I had a bad habit of purchasing junk, mess or whatever I thought was a bargain from Ross. Unlike T.J.'s and Marshall, very few of Ross's items are of quality. It's simple people, Ross doesn't treat us like we should be treated as consumers, we should move on to other businesses. And I am taking that to other businesses as well. We work hard for our money and should be treated like the folks at Bloomingdale, because we are concummers!

Each time I go into this store, I ask myself WHY? It's always dirty, poorly stocked, merchandise all over the floors and employees who just don't seem to notice or care! I have actually been in this store when there was so much merchandise in boxes everywhere that it was impossible to get through some of the isles. At times there is merchandise piled on the shelves ready to fall into the isles. It was downright dangerous.

This is not the 1st Ross store I have seen in this condition. There have been many. It's very difficult to understand why the Ross corporate office allows such sub-standard and dangerous conditions in their stores.

I`m a dedicated discount shopper, so I am very familiar with most discount retailers such as Ross, TJ Maxx, Marshalls,and Homegoods. I also shop at thrift stores and manufacturer outlets. I do not expect to find opulent surroundings and bargains in the same setting.

I have pretty much stopped shopping at Ross. No matter where I go, from Southern California to Nevada and New Mexico, the stores are a disaster. Merchandise broken and falling off the shelves, dirty aisles and children straight out of Lord of the Flies. I have noticed this situation in the last couple of years, and can only think poor management is the problem. You think Marshalls doesn`t suffer irresponsible shoppers with filthy wild children? Of course they do! They just pay enough employees to clean up the mess and keep the anarchy to a minimum. Maybe Ross should too. In the meantime I`ll spend my money somewhere else.

Think you're treated like a criminal when you're in the store? Try to remove the infernal price tag adhesive when you legitimately buy a gift for someone! This fits in well with my theory: The cheesier the merchandise, the more elaborate the security system.

The people we have encountered have always responded positively to a smile and good humor. But the glue on those tags...pardon my (almost) French! I recommend butane (lighter fluid) or rubbing alcohol.

I let her know that yes it is picked over and sometimes crowded, and you have to dig but it is still fine. So to not waste time while we were there, i took my cart down tow isle and grabbed as many tops as i could find, because as you know the only way to see if something will work or not is to try it on. So we got to the back area to start trying on her tops 8 per dressing room. I was fine with that got our ticket and she proceeded to try the tops on and my daughter who is four stayed back there with her.

I ask that they please leave my cart outside of the dressing room and not off to the side as customers and passer-bys may pick or take from the pile of tops we had there not knowing that they were for someone to try one. The first employee in charge of the dressing room area was fine with that and i proceeded to grab clothes, and hang them back up and get more making sure that the lady over the dressing room was aware of every transaction between us.

So i went back again with more tops and brought back more and when i came out of the dressing room the cart i had was moved completely pout of the dressing room and off to the side and just like i had said someone was starting to look at the tops i had put aside to try on or the maybe pile.

I said please I am not trying to be difficult,I just would like my cart were no one will go through it. Can i speak to your manager, then this women walks back there and says "i am the manager and We can not have the cart obstructing the area." I said politely (until her attitude became very rude)Why i had the cart where i had it and that where i had it it was not obstructing anything and that she should be a little more accommodating and happy she was getting a sale. She snaps back at me and says " i am happy to be alive" and proceeded to walk to the back office. As she began to make her grand exit, I said excuse me but I am the customer and what does being happy to be alive have to do with our conversation we are having right now? She then put one had up. As if to say (whatever) and walked to the back office and then on the intercom immediately over the loud speaker said "security put cameras on dressing room".

I said i will never come to this store again and to accuse us of stealing i make a reasonable amount of money and so do my friends we just like shopping at Ross. I think that the manager needs to be reprehended for her actions.

You people who complain about Ross, get a life. Gee, I wonder who threw the crap all over the floor. It must have been the people who work there. Gee I wonder why the lines are long. It must be the people who work there. Gee, I wonder why the service is bad. Must be the people who work there with you.

I wrote a complaint in here earlier and realized that they don't always retract them even upon request and I certainly feel that consumers have every right to know that although I had a negative experience in the store, resolution was positive.

I don't know how comfortable I will feel shopping in that location again but for a little further drive, I will go back to my old stomping ground where I have not ever encountered any problems.

I am HAPPY that Mr. Egerton took the time to hear me out and make me feel like a valued customer when I, in fact, did not feel that way on Friday.

Last week while doing some personal and business shopping for Christmas, I stood in line for nearly 10 minutes to find that the cashier refused to ring up my items because the manager requested she turn her light off. She did not finish taking the people that were in her line prior to turning the light off or the ones that waited for so long. After approaching the manager about this, she had less than two words to say and merely shrugged her shoulders. No apology...nothing....it was as though I was speaking to a deaf mute.

Much to my dismay, I switched lines with all of my items and waited in the next line. I was now standing in Heather's line. Heather was pleasant but as I looked over in the aisle I once stood, a line was beginning to form again. The cashier, Brittany, asked Paula (mgr) if she should take them and Paula looked somewhat puzzled but kind of motioned for her to take them with another shrug of her shoulders and a "yes."

I approached the manager, Paula again and asked her for corporate information. She simply pointed me in the direction of a sign displayed at the front of the store with the store manager and the district manager's name and phone number. I asked her for a piece of paper which she gave me from a register. While I was taking the information down, I mentioned to my daughter that the manager didn't even offer an apology. With that, Paula who was behind me retorted, "M'am, I did say I was sorry!" Those words had to be more than I had heard from her mouth the entire time.

The next day, I decided to follow up on this and called the store. To my surprise, the store manager, Bonnie said that she spoke with Paula and Brittany and heard nearly the same rendition of the incident. She said the only thing she could say was sorry and give me a "commitment" that this would not happen again. Then she asked me what exactly was I hoping to get from this? Wow! Resolution maybe without an implication that I am looking for something???? That was a "jab." Monday morning, I received a voice message from Mr. Egerton apologizing about the incident and leaving a number if I NEEDED to call.

I am blown away by the lack of customer service and social skills these people display. An apology on voicemail? An implication that I am trying to GAIN something from a store I have been shopping in since my children were small AND do shopping for my business clients in? It is apparent that little to no value is placed on the customer. They probably have so many shoppers, what is one lost in the mix of things? I am completely disillusioned with them and feel that although they may offer discounted items - customer service is an option that you forgo when you shop here. Perhaps the higher cost of items in the department stores that aren't discounted is worth it when you consider what that the service may be more than sub-standard.

Coincidental that Ross doesn't have a human resource number at corporate or any phone number available? I think not.

On Friday evening after this incident, I did send a complaint in via email to Ross. I wonder if I will get a response or better yet, what it will be? Maybe another apology on my voicemail?

My wife and 8 year old daughter went to the store in El Centro, CA. while there, a batch of wooden cutting boards fell over and smashed my daughters finger. My wife asked a sales person to contact the manager as the boards were put up in an unsafe manner. When the manager got there, My wife told her what happened and the manager replied"Well? what do you expect me to do about it?" This stunned my wife. Her obvious lack of concern was appalling. When my wife went to pay for the items, she and other customers in line overheard two employees, a male and a female, using foul language towards each other and not trying to be the least bit discreet.

This is obviously a problem from the Management down and we will NEVER go to this store again. We are telling all of our family and friends about this and apparently, we aren't alone in this. Others have had issues at the store as well. To make it worse, there is no national number to call and complain. They give you addresses of the Corp. But no numbers for point of contact. I think the store has an appalling lack of professionalism and hope that the economic downturn will force them out of business entirely.

Hola mi nombre es Eva y me siento muy indignada por la manera que se me trato el viernes 28 de Noviembre en la tienda arriva mensionada, eran alrededor de las 5 de la tarde cuando llegamos mi esposo y mis 2 hijos a la tienda, no habia carritos en la entrada de la tienda ya que habia bastante gente, cuando yo tome una caja como de un perfume y despues me acerque a la seccion de las blusas y las empese a mirar, recuerdo que se cayo una y la levante y la puse arriva de las otras, cuando una empleada me vio y me grito que la colgara a lo cual yo respondi "sure why not" pero no lo hice enseguida, cuando mire que esa empleada le dijo a otra algo pero apuntando acia mi, depronto llego esta otra que se llama Maria y me grito que recogiera la blusa pero con la actitud que ella llego yo solo la ignore y segui mirando las blusas y Maria seguia agrediendome y yo le conteste no voy a levatar nada porque ese es su trabajo, y ella me dijo que ya estaba cansada de nosotros que si queriamos comprar cosas baratas que recogieramos que el trabajo de ellas era organizar pero no los destrosos que nosotros hicieramos, y medijo que me saliera de la tienda que ahi no era bien venida y en eso llamo al personal de seguridad para que me sacaran y yo todavia le dije al security que porque que que estava haciendo y el me dijo que me saliera porque yo estaba agrediendo a las personas y yo le dije a cuales personas? y el dijo a ellas apuntando a Maria y a la otra empleada. Pero para eso maria seguia agrediendome y tronandome sus dedos que me saliera, que me largara de la tienda sino iba a llamar a la policia que alcavo ella tenia muchos testigos de lo que estaba pasando, yo le pedi al secury y a ella hablar con la supervisora de la tienda y ensenandome su foto me dijo que ella era la supervisora y que me largara, despues de eso no hice nada sino dar la vuelta y dejar lo que traia en las manos y salirme de la tienda con mi familia.

I purchased several items for my daughters room. When we got them home we could see the didn't work. I sent her to the store to return them and she was refused and humiliated after spending quite some time on the customer service line. All items had teh tag still on them and she had the receipt in her hand. This store is close to my home and a trip is not that easy for me. I originally paid with a credit card and they refused to take the merchandise back and generate a refund on my credt card unless I was present. My daughter who was in tears at this time because the sales clerk who said she was the manager on duty was so rude to her and her friend. Again..she had the original receipt and all the merchandise had the original tags still on them.

I asked to speak to the sale clerk when my daughter called and agains he refused even though I gave her my permission. In the end, my daughter had to accept a store credit. However, I plan to never shop there again. This policy that the card holder must be present to sign and show ID to return merchandise is not posted anywhere in the store. She just said that's the way they do things there and yes, she did see the inconvenience, but that is how Ross chooses to treat returns. Returns are a normal part of doing business. Whenever I go to Khols or Target, they can simply take the receipt and their registers bring up the credit and they can see the method paid. Anyone can return the merchandise..it does not have to be the card holder in person showing ID to return something with the receipt.

This was too much. What would they have done if I was handicapped I asked? Same thing...required me to show up in person to return the merchandise and get a credit on my credit card. I will not shop there again. I will tell everyone I know not to shop there. The store is messy and items are broken and all over the store. The sales clerks are not trained well and seem very tired and cranky. What a way to show good will. My concern is this policy should be posted regarding returns. That would have deterred me from shopping there in the first place. Oh by the way....my daughter was in tears by the time we were through. The sales clerk was incredibly rude to her and treated her like a second class citizen.

I just wish they would CHANGE that awful song for your television commercial, or get a different singer. I get SICK everytime I hear it! I am sure someone can come up with something better, than that!

I was so excited when this store opened, but they never have enough registers open, and the store is ALWAYS such a mess, with items all over the floor, partilularly in the home department. It discourages me from going there. Today there was a line of at least 20 people and only 2 registers.

i bought a coat with a price tag $48.99. when a get to the check out i was told the price is $69.99. it was mismarked this has happend beforw. i think this is false advertizing and i will contact the better business people

After being in the store for more than 2 hours trying on clothes I cash out and when the cashier got to one of the blouses she ripped the tag off and said that it was the wrong price, so she went to find another one like it as I was standing there, this took about 15 minutes, she came back and said she could not find another one, so she went to find the manager and the manager went to find another one like it,all this time I was standing there, the manager came back and said that it was marked wrong and said I could not buy it for the price that was on it, I was so mad, being in the store now for 2 and a half hours, I in return did not buy any of the items that was over $100, I shop there every week and spend a lot of money, I will not shop there again, if you do not have people that can price items correctly they shoulnt be working there.

I use to shop at Ross Stores for many of years and stopped going a couple of years ago, I decided to go to a couple of stores.( I always THINK one is going to be better than the other)I went into the one in Denver, off of I-25 and Mexico. From the moment I walked in I knew it was a mistake, I had my 2year old daughter with me and there were no shopping carts in the store, yet there was about 10 of them outside locked up with chains so I could not use one of those. Then when I finally got a buggy I could not go through ANY isles!!

In the children s department everything was on the floor, there were broken shoe shelves on the floor, I think the worst part is that I saw 4 different employees putting out what looked like new items off racks instead of cleaning up this mess and obviously huge safety issue. Now I remember why I stopped shopping here. Even though they have good prices on there items its not worth my time to try to find a bargain. I think these stores should be investigated and closed!!!!!

lost a hand-made Navajo bracelet in the Ross Dress for Less store in San Jose, California this afternoon. It is sterling silver with turquoise and coral stones, and has great sentimental value for me.

I then waited in a lengthy line at Customer Service to let them know that I had lost the bracelet and to leave my name and number in case it turned up. As I waited in line, the assistant manager appeared nearby. I spoke with the assistant manager myself and again he refused to make the announcement. So much time passed between my initial request and getting an answer that any customer who may have found the bracelet had probably left the store.

I do not feel that my request for an announcement was unreasonable. Nor do I feel that the extended period between the time that I asked for help and the time I got a response was reasonable.

As a result of this lack of cooperation and the "who cares" attitude of the assistant manager, Ross lost a sale this afternoon that was worth far more than the value of the bracelet. It also lost a customer for life. I told the assistant manager this, gave my shopping cart full of clothing to the loss control person, and left the store.

This lack of courtesy and customer service is unacceptable.

lost a hand-made Navajo bracelet in the Ross Dress for Less store on Almaden Blvd. in San Jose, California this afternoon. It is sterling silver with turquoise and coral stones, and has great sentimental value for me. After looking on the floor all over the store and checking the fitting room myself, I ask the loss control person to announce on the store intercom that I had lost the bracelet and that I would pay any customer who returned it a $20 reward. The Loss Person paged the store manager for permission without success. After an extended period the loss person went upstairs to speak with the store manager. Some time later, he returned to tell me that the store manager had refused to make an announcement on my behalf.

I then waited in a lengthy line at Customer Service to let them know that I had lost the bracelet and to leave my name and number in case it turned up. As I waited in line, the assistant manager appeared nearby. I spoke with the assistant manager myself and again he refused to make the announcement. So much time passed between my initial request and getting an answer that any customer who may have found the bracelet had probably left the store.

I do not feel that my request for an announcement was unreasonable. Nor do I feel that the extended period between the time that I asked for help and the time I got a response was reasonable. In the end, all I could do was leave my name and number in case the bracelet turned up. As a result of this lack of cooperation and the who cares attitude of the assistant manager, Ross lost a sale this afternoon that was worth far more than the value of the bracelet. It also lost a customer for life. I told the assistant manager this, gave my shopping cart full of clothing to the loss control person, and left the store. This lack of courtesy and customer service is unacceptable.

Loss of family-heirloom of great sentimental value.

Sometime during mid August of 2008, I had applied for a position at the Ross Dress for Less store in Emeryville. The position that I applied for was either for Cashier or any available position. I waited for a while for them to call my name for an interview, which I really didn't mind because I guess they were interviewing more applicants and running behind. I finally interviewed with James, the Store Manager. I thought all went great.

On September 3, 2008. James called my house phone and left a message, he indicated that if I was still interested in a job with the company, they would like to bring me aboard. So, as soon as I got home, I called him right away. I was excited to hear such great news. James explained to me that he would like me to come in on September 09, 2008 to fill out my hire paper works. That was a friday. I believe I got there at 10 in the morning.

Anyhow, after I finished giving James all of my informations, I was waiting for him to tell me when the training would start and when I would be in the schedule. But instead, he indicated that he would call me and let me know the outcome. I was a little bit confused after hearing that, but I trusted his words. I didn't want to keep him anymore accupied with me when indeed, they were really busy that day. So, I left and told him alright.... Thank you.

Well, the whole weekend came and the week that followed gone and I still hadn't received a call from James. I called him the first time and he told me that they were waiting for HR's approval. THEN, he told me to call him back in a few days. So, I waited another week and still the same answer, he told me to call him again the next day. I must of placed so much phone call to him, I lost count. Then FINALLY, I got tired of waiting and called HR myself to follow up on my paperwork. HR treated me like a nobody. I was being passed on by so many different people and so many departments and so forth, the only person I honestly remember was the last name G. I believe her name was Maria G, but her first name did start with an M. Well, they indicated that she was the one following my informations. So, I called her twice and left a message to call me back. NOT ONCE, she even called.

So, it's now October and I called James on the 8th at night and he told me that he found out on the 7th that HR had denied me. When I asked for what reason, he explained that it was on "her OWN judgement". As much as I wanted to cry (not because I didn't get the job), more of because I was upset for playing me like this. They had me wait for a month or so to let me know that I wasn't getting the job. And why waste my time to sit there in his office and fill out my "personal" informations when he already knew that I wasn't guaranteed a position. Up until now, I'm still upset on how this was handled and how I was treated. They had me excited and kept my hopes up for weeks. I turned down a lot of companies because I thought that after I filled out the "hire" paperworks, I was already inside the company.

What's sad about it is that I was on unemployment. I let him know that I was on unemployment and I only had 2 more checks, so, I need this job. He know the situations I was in.

I am upset, very much upset. They did cause me a lot. That bastard even shook my hand and told me "welcome aboard" !!!!!

I made a purchase for ttl of $43.70 on 9/26 with my Chase debit card. The purchase was declined and should not have been there was plenty of funds to cover this transaction. I then gave the clerk a different card and purchase was made. As of today I have not received my funds back in my account (shows pending post) & have paid for my merchandise twice. I also went to the bank right after I left the store & withdrew $20.00 from the ATM with no problems. I also used the same card.

As of today 9/30/08 I have not received my funds back in my account. Chase tells me it is your error & your store manager Michael says it is the banks error. I should not have to suffer for your errors or the banks and should have my money. Also the bank says I can not file a dispute as they are waiting for information from your company in regards to the invalid decline and it continues to be a memo post. I would greatly appreciate some assistant as this if unfair to me as the consumer. It has now been five days and it is not back in my account. Thank you

Duress and numerous phones calls to resolve with no avail. Also not given valid information when the bank called.

I was shopping for women's undergarments. The woman in charge of that area approached me and said in a way that suggested that I didn't know what I was doing, I was a menace and unwelcome, The small is on the top, the medium is in the middle, etc. Her tone of voice was disturbing. She just stood there staring at me as she said that for a few seconds. The fact is I knew that they were supposed to be organized by sizes since I have shopped at Ross for many years. Unfortunately they were not organized by size very well. Many items were out of place.

I am also disappointed about how this store is so messy, unorganized, unfriendly, crowded in the aisles, and dirty. The feeling there is not very good. The music that plays so loud on the loudspeaker is annoying. Kids run around and are out of control. When I used to shop there in the 90's it was neater and more organized. They used to carry good quality brands and now they are only offering the cheap common department store variety. I can see a big difference. The quality of this store has taken a nose dive. I don't think I will shop here anymore.

I am upset because I was already agitated about not finding the nice underwear at bargain prices I usually found at Ross and then I was approached unexpectedly by a clerk and could not think of a response as what to say to her. I was offended.

Wednesday, August 27th approximately 7:22pm I purchased suit cases along with some other items at ROSS Dress for less. We left the store and went to Wall mart, and then realised the handle for the suit case was faulty. My daughter returned the damage suit case only a few minutes later. As she approached the entrance of the store the light beeped and the security guard started to searched my daughter.

My daughter was very humilated as she is only a vistor to the united states, who came to visit her cousins in Philadelphia. She was treated as a theif, only to find out later, that the caused of the beeping sound was the fault of the store, who checked the item but did not remove the sensor from one of the items purchased.

My daughter had the receipt with her and the supervisor, refused to change the damage merchandise unless an identification was presented by my daughter who is 18yrs old. My daughter was completly humilated and left the store in tears. My daughter is a well educated girl, has been traumatized by this situation.

worked for company for almost 2 years. opened another store for company. 12 to 13 hour shifts. never recieved payment for time and a half and quit job because of it. been mistreated by ross and want something done about it. nearly lost apartment because of their mistreatment

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I have been shopping at Ross for over 20 years. It used to be a clean well run store with helpful employees. I have found that it the last 5 years the quality of merchandise in the store has deteriorated. I have also found many of the Ross stores to be extremely dirty and disorganized. I would love to continue to shop at Ross but I if it continues to be such a dirty store I will have to take my business else where. There is no reason why Ross can not hire someone to clean their stores. They are obviously making money.

I read published comments from others, and I can't help but look at both sides. I am a Ross customer. When I travel cross country and within California, my husband already knew to point out Ross when he see one. He knew I always wanted to stop and check it out. Some are very organized, some are not so organized. But as a consumer, I understand that if I pay less, it means the store have to hire lesser people who get paid less to do the task and cut back on all operational overhead cost, including the quality of toilet paper in their restroom. Yes, quality cost.

When I visited my aunt in New York, I shopped in Bloomingdale. Some brand names that I have to wait to be super marked-down at Ross has price tag that are marked- up to include the cost of all the luxury the customer has to enjoy upon entering the store. ... need I say more?

Generally, I would like to request a more organized Ross. Yes it is messy. It is a shame when I try to look for purse and I need to dig through. The one in Bear Valley Road , Victorville or Hesperia, not sure which town- need shelves for purses, instead of hanging them. To reach for the purse behind, it means, I need to pull everything out. and of course, I do not have time to put them back neatly, as it was already messy and too crowded to begin with. Same thing with breakable items... it is scary to pass by their isle, Im afraid to bump and break stuff. I think the workers don't cares if those break, by the way they stack them.

My 74 year mother fell at the store she slipped on piece of ice/water spill. Took 45 minutes to get someone to really do something and when I asked why the spill was not being cleaned up was becuase they had to take a picture of it. AND I asked the store manager if there was a reason why an employee was not standing there advising other customers about the spill she said we dont have to worry about other people falling we just need to tend to your mother that already fell.

This is an outrage. My mother suffers from depresssion osteoperosis diabetes and high blood pressure she suffered bruised arm and head injury and back injury. No one had the decency to ask her how she was doing only another very nice customer whom witnessed the fall and the whole incident helped my poor mother. Becuase of her depression she does not want to go to hospital and is afraid so now I do not know what to do. She is in great deal of pain and suffering.

Previosu to this incident one of the employees was in the same area that we were and pointed out to another customer that she needed to dispose of a mcdonal'ds drink that was in her shopping cart and was spilling but she (ross employee) did not check the floor or asked anyone to clean or inspect

pain suffering humiliation and most of all pain. There is more to it but I am so humiliated and worried about my mom that I am unable to right this. Financially she is under medicare and she has to pain out of pocket in order to be seeen at Express clinic becuase she fears the hospitals.

Customer Service is a punishment not a Help. On Fri 8/8/08 I purchased a slip cover for my couch.Well it was too short. So on Sun 8/10/08 I went to exchange it. When I walked in the store I spotted the "Customer Service" Kiosk. I walked upto it with my bag and a really rude dude in his stupid LossPrevention shirt, told me that I had to get in the line. Y'know the one that goes all the way back to the end of the store. I asked why and they said it was in all fairness to the customers. So to the back of the line I go...33 minutes (yes, I did count them) went by and I finally get to the front of the line, only to find out(by Big Rude Dude) that the register that opened was for "Purchases Only" I needed to wait for a spot (1of 2) at the "Customer Service" Kiosk to be opened. So, I had to let the person behind me go in front of me.

The next time a resgister was opened, the Cashier, shouted out, "Next Person in line for Purchases only". So again I had to let the person behind me go ahead. Then the next line that opened up, the guy I had to let go ahead of me, because it again was a purchase only, felt so bad. He offered to let me go, but I had to explain that I was being punished a because I had an exchange.

How is the in all fairness to the customers? Yes, I agree that the purchasing customer gets benefit from this New Corporate Policy. But why should Refund/Exchange customers have to be humiliated having to let the person behind you go ahead. Fairness to ALL customers would be, Having ALL Registers Do PURCHASES/EXCHANGES/REFUNDS..You know like Mervyns, Sears, Nordstroms, Macys. etc. What Stupid fool in Corporate thought this up?

I have now vowed never to shop there again. And believe my sister and I browsed the store almost every week. And we have decided to recruit customers to BOYCOTT ROSS. I am contacting all the news stations with this story and if I get one to be interested I am going to show them this site and hope they investigate Ross and there Comunistic Policies. Basicallly they are rudely telling us, while laughing in our faces, to shut up and conform. I do not conform well.

Disclaimer- I am not a violent person, nor would I ever suggest that Anyone react with violence..Okay? Sorry, just had to cover my... Thanks for listening. And No I don't leave my clothes in the fitting room, my kids don't run around breaking everything (they would rather be dead than seen in Ross). And I actuall put stuff back on the hanger even though I didn't take it off ( a little OCD about that) Thanks again..Sincerely, but Seething

This store and from what I am hearing is so messy and so out of control . I have had 9 major spinal surgeries. Twice I almsot fell in the store onto plastic coat hangers . There are piles and piles of clothes in carts ALL over the place...clothes on the floor, clothes in the aisles and if you could overlook this horrible mess, one could not even get in the aisles to look for soemthing, such as a purse without a problem. I went to the back of the store and on the way to the back, there were piles of this and piles of that. finally I had to leave for fear of hurting myself.

some other person might not do what I did to keep them safe from falling and taken advantage of the situation and fall and file a big law suit. I will NEVER EVER be in [that] store again, absolutely the first in my 67 years of seeing a store in this condition. very disgraceful and [they] need to do something about this, what a bad reputation...tsk tsk tsk....

I simply left before there was any physical damage to my person

While shopping in this store I needed to use the restroom. When I got their I was told that they were out of order. I got a little up set because about a month a go I went to the same store and they were out of order then. I told the girl that when were they going to be fixed because they have been out of order for some time now. I mentioned that if an employee needed to use the restroom where did they go. She got up set and told me that because of people like me that would not keep it clean, the manager stated that they should not have it avaliable to the public.

I got so upset, they do not even have a out of order sign on the door. I mentioned to her that I do know that City and State Codes require that businesses must allow customers to use toilet facilities and if they did not have them avaliable that they should close the doors to the store. I called the store manager and she was not in today, will call tomorrow.

Had to got to a business next door to use the restroom.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. [The] store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times.

The other reason was be cause Ross buys from diffrent sorces. How is that my problem. That means [they] should adjust prices accordingly before items are placed on shelves. There should never be two of same items at diffrent prices. The lower priced item should have been increased if there was a loss in profit.

My daughter and I were shopping for bed linens. We bought two duvet covers, one had a price for $6.99 the other for $8.99. Your store would not honor the questionable difference in the lower price. I have been in retail for years working for other retail stores and have never been told that they could not adjust price accordingly because item was recieved at diffrent times. The other reason was because Ross buys from diffrent sorces. How is that my problem. That means you should adjust prices accordingly before items are placed on your shelves. There should never be two of same items at diffrent prices. The lower priced item should have been increased if there was a loss in profit.

On 08/04/08 I was proceeding to check out at the ross dept. store(0510)at the dolphin mall in miami, florida. The cashier began to ring my items up and as she did that, she bagged the items and placed them behind the counter on the floor. I began to reach for the bags once they were full to place them in my cart. The bags I was going to purchase, when the cashier lucila told me to wait until, she finished the entire sales. Every thing I was purchasing she was placing them on the floor behind the counter. Be very mindful she was the only cashier doing this. Other cashiers gave their customers their bags with no problem.

I questioned Lucila in reference to this procedure, she had the ross manager named Maria and the store security guard, in English to tell me that this was store policy for large puchases($465.44),that they must place all items behind the counter & on the floor until sales was complete. I was very upset because the manager Maria and Lucila continued to speak Spanish in my face, to only have the security guard to explain it in English again. I'm a professional,African American whose career has been in law enforcement for 18 years and have never been treated with such disgrace in Miami,Florida. It was disgusting to have these two ladies continue to put my items of purchase on the floor out my reach in fear of me stealing them & speaking Spanish in my face, not knowing I comprehended every word they said.

This was an insult to me, after all the money I spent in this store. I have been a customer for many years of ross department stores and I'm not going to settle for this until I speak to the district manager, I see the company's policy on large purchases and these two women are reprimanded. If indeed this is ross' policy, than why was I the only customer being treated as such.
I was embarassed, and humiliated.

I received a gift card purchased 7/18/08 in the amt. $25.00. I tried to redeem it at the above store but it was not accepted as it had been not been activated. The store area manager on advice of store mgr requested I bring the proof of purchase which I fortunately had at home. I also called 1/800 number on the back of the card and that person said to take the card and proof of purchase to the nearest Ross store for redemption.

A week passed and I brought the gift card w/POP to the same store on 7/29/08; again, even with the proof of purchase that matched the number on the card, it was not accepted. Area mgr called and inquired at the northwest Ross where the original purchase of gift card had occurred & found that the card had been activated on 7/18/08 and was deactivated 3 minutes later. How does that happen? Area Mgr. suggested I call the Ross DM and did so the same day, got her voice mail, and there was no return call to date.

I feel I've been given the run-around, and, worse, that there has been a theft of $25.00 on an unknowing person namely, the person who spent the money on this gift card and received absolutely no goods for hard-earned money. I refuse to make a 20-mile trip to the store of original purchase as this would cause me great inconvenience and a waste of fuel for perhaps another run-around and accomplishing absolutely nothing but more aggravation.

I will report this to the attorney general's office in Texas as there may be other instances and reports of this type of incidence at [Ross]. To be fair, I have no complaint against the area manager at the above store as she performed very well trying to get to the bottom of this mess, but the store mgr never attempted to assist or make personal contact with me.

I don't understand how custmomers haven't any respect for the employers and merchindise Kids running wild through the store. breaking things. Can't somebody higher up do something about this. I feel I no longer want to work there anymore. There has been someone coming into the store ******* on the bathroom girls floor.

I don't want to quit. We have employees who are scheduled to be off at close and they whine that they need to go home and they really need to look at who they are hiring also who's more qualified and isn't. People who want to work to make a better place. People leave their shifts without a chance to straighten the hanger racks and putting their returns away.

broken merchindise, employees falling on drinks customers has spilled in the store. They look at you like they just don't care. We need more loss prevention, recovery, Employers out on the floor to recover.

The store conditions make it almost impossible to shop in. The racks are not sized properly. There are more clothes on the floor than on the racks. The shoes are just a mess. The gift area looks like it hasn't been cleaned up since the store opened. There seems to be absolutely no organization.

I stepped on a blouse and slipped, no damage done just irratating. The merchandise is a potential hazard.

On Thursday July 3, 2008 at 1:26 pm I went inside Ross to find a shirt for a funeral viewing I was going to later that night. I walked up to the rack and was on my telephone when I saw two guys right in front of me staring. The loss prevention associate (whom the manager would not give me his name) said that he has me on tape stealing last Tuesday with my boyfriend. I was stunned. I work right across the street from this location and I am a manager myself.

I then started getting upset and I followed the store manager, Jesse, and loss prevention associate to the front of the store. I told them to show me the tape. The store manager, Jesse, blocked the front door with his body and said he was going to call the police. I told him to go ahead and I was very upset. Jesse, the store manager, told me to step outside. I waited outside for the police to get there.

I called my brother and an associate I work with to come over and I told them what had happened. When they arrived the police still had not shown up so the associate I work with called the police for me. When the police officer arrived he questioned me for some time. He then went inside the store to speak with Jesse the store manager. When he came out he said he had seen the video tape from last Tuesday, the same tape that they said was me stealing, and said that it was clearly not me.The police officer then stated that the person in the tape had long hair and was a bigger sized person. I have a short buzzed cut hair which I have had for the last 8 years and I have a driver's license to prove it.

The officer stated the the manager, Jesse, said that the loss prevention associate that had accused me in front of Jesse did not speak good english and that they did not approach me. I asked the officer to look at the survelliance tape from today that would prove they both approached me two minutes after I was inside the store. The police officer told me that he did ask for the tape from today and the store manager, Jesse, stated that he did not have a tape for that current day. The police officer then told me that he asked Jesse why he did not call the police that last tuesday when he said he saw someone stealing and Jesse shrugged his shoulders and did not have a response. The police officer gave me his badge number, name, and incident report number.

After this incident I called customer care and told them the situation. The man on customer care put me on hold and then told me he tried to call the store and the manager had already left for the day. He said he would forward it to the district manager Arcey. After I hung up the phone I called Arcey because the store manager, Jesse, gave me his cell phone number. I called Arcey and left a voicemail. As I am writing this it has been a week to the date. I have received no phone call or follow up. I called the customer care line back and he stated that he does not know why Arcey has not called me and he will forward the message again.

I was humiliated and accused of a criminal act in front of the entire store. Like I said, I am a manager across the street from this Ross location and as I was sitting on the curb talking to the police officer, customer's that I work with saw me. I have not shopped since then for fear of being accused of a crime I did not commit. I cannot believe this happened to me and how unapologetic Ross has been.

I use to be a customer of ross and i completely stop shopping all together at ross base on my most recent and pass experiences there. the employees are rude as well as the store manager. The store is always a mess and they blame the customers but when you see managers standing around or sitting in the fitting room text messaging and not caring about the customers that is just plain out rude. I hear and have read what some of you wrote but the only way a company like ross will learn is if you stop shopping there they need us more than we need them, besides most of there stuff is not even good and they have poor selection in the mens department.

I shop at Ross all the time because of bargains. I shop there very often, once in a week at least because to find something really nice among junk clothes you have to do it. I buy a lot for some people from abroad. What happened to me today is unbelievable RUDE. Below is the story:

a month ago I bought two identical dresses for $12.99 each. The person, I bought for, didn't like it, so I came to return them. At customer desk, I figured out that one of the dresses had a wrong ticket (from men's department). Manager of the store named Valery Martinson shocked me on front of many people by telling I know you shop often, but we always have trouble with your returning. This is not true, first of all. I don't return used clothes and don't cheat with tickets. It is not just RUDE, it is unbelievable unexceptional. She made me feel like I am a sort of shoplifter. She accused ME for their mistakes. THEY sold me that dress with a wrong ticket!!!

I recommeded to do a better job and do not let people to feel SO uncomfortable, and of course she refused Ross' mistake. When I told her that she should apologize, she even didn't react. As a result, she refused to return me $12.99 for the dress with a wrong ticket and gave me only a $8 for it. I lost some money because of THEIR mistake, but it is not big money to worry about. She made me feel like a shoplifter, like a dishonest person. It is not right for anybody, and especially for a loyal customer like me, who spend way too much money at that store. I would like the manager who is responsible for hiring people, will solve this matter.

I was treated unfairly, rudely and like a criminal today by the security guy! In short, he started out by accusing me of having tried on a dress outside of the dressing rooms which is impossible to do...

I recently found out about Ross Dress for less located in Greenville, NC and decided to go there to see what all the hype was about. My complaint is not with the store employees but the customers that come in. As consumers we expect stores to be neat and orderly yet I saw folks opening boxes/packs and removing the content and then sit it back on the shelf! I also observed shoppers taking clothes off the racks and putting them back in places they don't belong! If consumers want this store to stay neat and orderly maybe as a whole we need to practice what we preach. Consumers contribute to 90% of this store being in disarray and then blame the employees and it's just not right! One is already getting items at discounted prices and that still is not good enough!

When you buy something it is always a good rule of thumb to keep your receipt. Should the store be held accountable if they sell you something and you are forced to exchange rather than refund because you were irresponsible and lost your receipt? No! It's bad enough Ross employees have to deal with shoppers with NASTY ATTITUDES & then on top of that they have to deal with getting bashed because consumers want everything in its place but are not helping to keep things in its right place!

Ross Dress For Less continues to be a hot mess because of shoppers that don't care to help keep thing neat and in its place.

I bought two pairs of shoes for my nephews but they did not fit. I lost the receipt and tried to take them back. The cashier said that I would only be able to get store credit if she found the same shoe on a rack. She later came back and said that her manager said that the shoe needed to be exactly the same color and size as the one on the rack.

I now have two pairs of boys shoes worth $70+ dollars that do not fit anyone.

A few days ago I bought a clock from the Ross store in Walnut Creek. The clock was $20 and it wasn't even on sale, it was cheap but cute. I brought it home and my husband put a battery in it and everything worked. Just when he was about to put the clock on the wall we noticed that the hands on the clock broke off and fell. I started searching for my receipt and couldn't find it so I figured I could at least exchange it or get store credit.

I went back to the Ross store in Walnut Creek to try to return or exchange the item and the cashier told me I couldn't do it. She said it was against company policy to return a damaged item w/o a receipt. I asked for the policy, she pointed to a sign and I read it. It did say that there are certain items that they cannot return w/o a receipt if damaged and for the list of those items look on your receipt or ask the cashier. So, I asked for that list and the cashier Sylvia said it is on your receipt that you don't have. I asked to speak to a manager and a woman w/o a name tag that was standing at the next register just said, "ma'am, I am sorry this is our return policy." I felt that they really didn't tell me the return policy and I asked for an exchange. I also had the box and all the tags there with the clock, the only thing missing was the receipt. I called the district manager, left him a message but I haven't heard from him.

On 16 Feb 08, my friend and I visited the Ross store located in Knightdale NC. As we entered the store we were approached by a cashier named Valerie. She informed us that we could not enter the store with bags from Kirkland Homestore and Target. We were informed to check the bags at the customer service. I had no issue with doing this because I am a strong advocate of following rules. The problem that I had with this was that as my friend and I walked through the store and shopped we noticed that there were several people in the store with their bags in hand. We located the manager and asked her what was the policy on caring bags in the store. When we told her what happened at the front of the store she informed us that she would address the issue. I was really disgusted with the way that we were treated. We both are in the military and have been serving our country for the last 17-19 years. We never complained about protecting our country or the people here in the United States. I feel that it is so horrible that I can protect and defend my country hand and hand but I am grilled for being a black female walking in a store to shop in my own country.

I feel that I was targeted at the location and could not shop in the store.

I was in the New Braunfels Ross Store on 2/2/08. The clerk who waited on me was extremely nice but she looked overwhelmed. There was only two clerks at the register and the lines were very long. There was only one other clerk in the dressing room. There were shoes on the floor, sizes were all mixed up, towels and rugs were mixed together, there were carts full of clothes because no one could put clothes back due to insufficient staffing. There were shelves on the floor as if someone started to put them up and then were just left on the floor which could cause an accident. The pictures were placed in the racks, but if anyone went around the corner with a cart the whole thing could come tumbling down. I feel badly for the employees because they were trying to deal with a very difficult situation. They absolutely need more help. What does it take for such a huge corporation to care about the safety of the customers and why are the employees also put at risk?

I have only lived in Texas for two years. I was always shopping in the Ross stores in California. The Ross store in Pleasanton, California does not look anything like the one in New Braunfels. I am outraged! The merchandise is on the floor, so guess why it doesn't sell! The pictures are damaged, why would anyone buy them? Some of the thrift stores look better than this corporate money hungry fiasco! This has not been the only time when I have entered this store and found it in shambles. I am sorry but I could not go without saying something anymore. Someone is going to get hurt because there are a lot of people who try to shop there.

I am a customer of Ross for many years now. I went shopping at Ross on Monday, January 21st, and had a very bad experience with one of the sale associates and a manager. I was asking for a price of a purse with no tag. I asked one sales associate and she told me the price was $30.99. Another sales associate came and snatched the purse from her and said I know the price, she took twenty minutes to return with the answer and when she did she was very rude towards me by saying, It's $99.99. She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, My manager is the one that told me, and he is right. And we have two identical purses in the back. After a couple of minutes I asked to speak to a manager, his name is Mark. He came and said, The purse is $99.99. There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. He said, "I know this is the right price, I am unloading the clothes, and there are no other purses." I was treated very unprofessionally, with different information from different people. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I dont deserve that kind of treatment, especially since I am one of their customers. I will be sending this letter to them, their corporate office, and www.bbb.com.

I am a customer of Ross, Tj Maxx, and Marshall for many years now. I went shopping into Ross Monday, January 21st, and had a very bad experience with one of the sale associates, and a manager. I was asking for a price of a purse, and there was no tag. I asked one sale associate, and she told me the price was $30.99. Another sale associate came and snatched the purse from her, and said "I know the price." She took twenty minutes to return with the answer, and when she did she was very rude towards me by saying, "Its 99.99." She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, "My manager is the one that told me, and he is right. And we have two identical purses in the back." After a couple of minutes I asked to speak to a manager; his name is Mark. He came and said, "The purse is $99.99."

There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. H repeated that this is the right price. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I don't deserve that kind of treatment, especially since I am one of their customers.

My family went to Ross in Norfolk, Virginia and purchased several things for about $100. After leaving, on the way back, we looked at our receipt and found that we were WRONGFULLY charged for $27.99. We decided to go back, took our purchases with us, and ask for a refund. We went to the cashier who charged us and told her that she charged us for an item that we did not purchase. The manager, Angela Simmons, came and took the receipt and went to the back. After being gone for about 20 minutes, she came back and told us that she looked at the camera and said with a very RUDE tone, The cashier charged an item for $27.99 and whatever that is, it got into your bag and you took it to your car and don't have it.

Basically, with no evidence and refusing to show us the evidence (which is NON EXISTED), she ACCUSED us of taking a MYSTERY ITEM $27.99 from Ross and came back to get a refund of an item we took. I can clearly recal that the first item charged was a pair of sunglass ($6.99) and the cashier agreed with me. Simmons could not even tell me what the $27.99 item was. However, Ms. Simmons, with no EVIDENCE, refused to give me a refund. Needless to say, what she said was unacceptable. I, myself, with a college education, would NOT, NEVER, be stupid enough to waste my time to make a drive back to the store (considering the fact that we were almost at home) just to fool Ross and get $27.99. The fact that she ACCUSED myself and my family of stealing is DEGRADING. Angela Simmons acted rudely, and her behavior is nothing but disrespectful and irresponsible.

Loss of money, loss of dignity, loss of humanity.

On a good note, one of the cleanest Ross stores ever! However, I waited 10 minutes in line, then switched to another line, which then closed, went to my original line again. Waited 5 more minutes. I saw a supervisor and asked if there was anyone else for help on registers; she abruptly and rudely stated no I have no one else, please have patience. Then the girl who helped me was rude, no contact with me at all, not even a smile!

I asked for a price check; she acted as if it was a great task. She returned 5 minutes later with a similar shirt w/ a tag of 12.99, which I thought was to pricey for style. I asked her if it was right, and she rudely answered "We don't have that one anymore, so I got something that was the same brand." I'll never shop there again. Ross needs some system changes or something.

The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched a older woman fall while trying to get through the sheet isle. Every isle is like that. You can't walk through them. It's only a matter of time before someone gets hurt. They have so much stock on the floor. I saw and heard staff saying that the stock people were sent home at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks, and the staff are all back in the dressing room area, talking about the people they see on camera falling. I have gone to ROSS three times in the last year and I have not once seen anyone re-stocking the shelves. There are broken and torn packages of foodstuff in the isles, broken glass and pottery, isles that are filled almost 4 feet high. Why doesn't OSHA take notice of the safety violations occurring at most of the facilities? As foodstuff are involved, don't you think someone should take notice? This is a fire hazard. If you were in the back of the store and a fire broke out, you would not be able to get out quickly enough.

I was shopping in the shoe department at Ross when two young men came in and tried on some very expensive, designer sneakers. They then left the shoe department, leaving their old sneakers in the boxes and wearing the new ones out. I went to the customer service desk to report the incident. The security person was also there. They watched as the two young men walked out of the store. When I asked why they weren't stopped, they told me they hadn't seen the crime and couldn't stop them on my word. I was aggrevated because this type of behaviour costs the honest customer. I work very hard and try to get the best value. I don't feel like paying for other people too.

There was no action taken against the shoplifters.

I rummaged through the junk and found two crystal candleholders. The price listed on each was $29.99. The compare at price was $60. I bought both. I later found these exact same candleholders for the same price at Z Gallerie. Ross advertises 20% to 60% off retail. How do they get away with this? By the way, the Lancaster store is a junky smelly store also, and you can't find shoes that match because the shoe dept. is such a mess.

I love the deals, I love the selection, however, I don't love finding my selection on the floor, in the wrong isle, or half way hung. Ross does advertise dress for less which is completely accurate. But it’s not worth having to scan the entire floor to find the matching jacket to my two piece outfit. I will never shop at Ross again.

This new Ross is in a beautiful new shopping mall in Yuma. I have been in there twice to shop. I can't believe this store is such a mess. I saw 3 boys in the towel section just grabbing and throwing the folded towels everywhere. Half of the stuff is so dirty from being stepped on or kicked around. At the front of the store were 5 shopping baskets, full of dirty shoes and slippers. I slipped on hangers on the floor. What is wrong with your system Ross? I will never shop in another Ross store again.

Every store I have visited, I see the same thing over and over again. The stores are in shambles, cloths are scattered all over the floor and the wrong sizes are on the wrong racks. NO HELP WHEN NEEDED!!!

Would not let me return itmes without a receipt.

I bought a pair of Italian Designer brand name glasses (Gucci) 10 days ago. Two days ago, I was wearing them while driving and one of the screws on the left rim got loose.

I called the store manager and explained what happened and asked if I could exchange them with a new pair of the same glasses or get a store credit. He told me that the store policy does not allow him to do that since I purchased them more than 1 week ago although this policy is not printed on the back of the receipt. He told me to just throw them away and take a loss.

First, when I went to the register, Lenor was unfriendly and had no contact with me other than telling me to scan my credit card. As I left she handed one bag, I looked over and she had taken the next customer. I assumed all of my purchases were in this bag. I got home and realized she never gave me my shoes I had paid for. I called the location immediately.

Amar stated they had the shoes at the location and I could pick them up. On Monday I drove up on my lunch break-which is one hour. I went into the store and told them I had left a pair of pink and beige shoe here yesterday. Lady stated "Oh yeah" and handed me a double wrapped bag with a pair of shoes in them. I got back to the office and realized they gave me a size 10 (I am an 8) patent leather shoe. I called the location to ask for a manager and was told she was to busy on a register. The person who took my message implied I was to blame since I did not check the bag. Well maybe the cashiers should check the receipt!

I still have not gotten my shoes I paid for, just a big red pair of patent leather heels. No manager called me and I will never go into or shop at this Ross location.

The store is always an absolute mess. Items are on the floor, thrown about, it's a disaster. The lines are always long. I have talked to the manager on several occasions and I am given some excuse or another. Many times I have left with out purchasing items I had planned to by.

I am appalled at the condition of this store. Merchandise is strewn every where - wherever a customer has put it, it stays. Clothes are misplaced and not in the right area, children's clothes in the women's section. The shoes are really a mess. You have to look through the entire racks to find your size. I was thinking that this is just at the Ross store but after reading the complaints on their web site, I see differently.

Our local TJ Maxx store got in this condition a while back and someone from upper management came in and cleaned house. Got rid of the no good managers and some of the other employees that were just there to take up space. It is a whole new store with things placed neatly and the employees act like they care a whole lot more than before. It has to start from the TOP.

The Cape Coral and the South Fort Myers Ross stores look terrible. I cannot believe how bad they look inside.

I don't know who is the manager of these stores, but they definitely need some serious help. The stores look terrible, very sloppy and there are no salespeople to help. The lines are long and usually there is only one register open.

Lately I have just laid my items down and left the store.

Ross must be under the impression that because they sell cheap products this should be reflected in their customer service and management. It is deplorable.

The check out lines are always 5-6 people deep with only 1-2 lines open. They are constantly fielding personal calls for employees. Their computer system is so antiquated they are unable to perform basic sales tasks and will often ask customers to stand in line only to then tell them they will have to come back. I believe their approach is not an accident-the way they treat you as a customer is reflective of the value they place on you.

I purchased a ring for ninty dollars and after wearing it a few times noticed that the stones were falling out. I called the store to see if I could get store credit as I did not have receipt just the jewlry tag. I was told no because tag had to be attached to ring. Also she said no returns on jewelry and it was told to me by person who sold it to me. That was a lie because I would not have purchased if had I been told that. She also said a stamp was put on the receipt stating such, so I looked on another jewelry purchase there and the stamp on the back of receipt was not even legible.How can you wear a ring with tag attached? Ross should be run out of business for a store plicy like that!

I used to frequent Ross all the time but it has become an exercise in masochism. If you want to wait on under-staffed cashier lines for as much as 45 minutes, be spoken to by both managers and cashiers as if you were the scum-of-the-earth, and risk life and limb trying to maneuver through the aisles where most of the stock is on the floor, well kids - Ross is the store for you!

And it's just getting worse and worse. Good grief, there are so many other stores out there - Ross is off my list.

I have been to 3 Ross stores in the last month, one in La and two in Tx. The stores look like a bomb has gone off in them. You can't even get a buggy down the isles much less a stroller. They always have one person working the dressing room and maybe two at register.

There is no way that these stores are run by normal people. There has to be something that is going on behind the scene. The stores are like a big 2 day garage sale, its like someone comes in and pulls everything off the shelves and puts it on the floor, plus there is always food and drinks left on shelves.

Please tell me why all of the stores are a mess......I know I am not the only one that see this.

On Saturday, July 1, while shopping at Ross, I was upset to find only 2 cashiers working, and the lines very long. After waiting in line for 35 minutes, and seeing several other employees around the front of the store (including the manager) I inquired to the manager about somebody opening another register. She abruptly and rudely barked back to me, and all other customers annoyed with the situation, that she had no one else to run another register.

I observed many people leaving their merchandise and walking out. Several thousand dollars were lost in sales due to either a very incompetent or very lazy store manager.

I don't shop at Ross very often and I needed some shoes and other items for my upcoming trip. I bought a pair of shoes (out of box), a handbag and a pair of khaki capris. I returned the capris with no problem but they would not let me return the shoes. The shoes were exactly as they'd been when I tried them on. The tag was faded when I bought the shoes but they said that means I wore them. I never wore them except to try them on in the store. When I got home I didn't like them as much as I thought.

I even tried to return them to another Ross in town but they said oh you must have worn them and pointed at the heels. The heel style for these tennis shoes is a worn crinkled rubber design. It's already like that when you buy it so being accused of having worn them because of a heel style that came with the shoe really ticked me off. Considering I spent maybe 35 bucks with tax on the shoe and the rudeness I experienced, I will NEVER shop at ROSS again.

What happen to the Ross stores in Central Florida? I always had a good time shopping in Ross (there are five in our area) but for the past couple of months the sizes do not match the collars on the hangers and the sizes are mixed in with other sized clothes. The mark down racks are like being in a thrift store with the sizes total mixed up so you have to go throught every article on the racks to find your size. Plus they have long sleeved winter clothes out in the middle of June, in Florida!

I'm not going to work that hard to find a bargain!

I am a frequent shopper at Ross. I went in to the store on Saturday morning around 10 am and the store looked like a bomb had gone off in it. The place was in a complete disarray.

I do not know how a manager can close a store at night in that conditon. It was in such a state of disgrace. Not only that it was an accident waiting to happen.

I used to love to shop at Ross. Thought it was just the location but one week later went to Ross on Stephanie in Henderson, NV. ABoth stores were trashed. All kinds of merchandise on the floor. The racks are so crammed together. Felt like I was in a second hand store. Will not shop there anymore until they get their act together.

I went shopping at Ross and after selecting three things I went to check out. The checkout stands were closed so I went to check out at customer services. There were two employees behind the service counter, but after placing my items on the counter, one of the employees told me to move to the checkouts.

There was no one working the checkouts, but I went there and waited and waited. No one showed to check me out. The lady waiting behind me said how rude it was to make us move and now to have to wait.

I finally left my things on the counter because nobody ever showed up to check us out.

I shop the Medford store often and recently discovered the the petite clothes were mixed in with the others. Please keep a petite section as it is so much faster and convienent to shop. I now have to go thru many clothes looking for the size tag.

For such a new store in a nice strip shopping center, I have never experienced a store in such total disarray. The floors were cluttered with clothing and other products making it impossible to navigate the isles without stepping on or over merchandise. Only 3 registers were open with lines backed up for several isles.

Shame on the manager of this store. No merchandise bargain was worth that wait.

When I was in Ross today, looking for a new toy for my 2 year old, I could not get through an isle. There were toys completely covering the floor and it was not just one isle, it was all three of them. This is complely unacceptable!!

The whole store was absolutly a disaster. I won't ever go back there again!

I purchased a pair of shorts, carefully took off all of the tags, tried the shorts on and much to my dissapointment they were to large. I immediately put all tags, buttons, and receipt back in the bag so that my return would be without question.

This evening I decided to make my return. The cashier takes the shorts to another counter and inspects them as if they were precious stones. She calls one of her associates over, to inspect them as well, and then she starts making accusations - the shorts have stains, they have been washed, and they have been ironed! (How many 41 year old, single males do you know that even own an iron?)

The cashier calls the assistant store manager, who tells me I have to come back and talk to the store manager. The shorts were a total of $19.99, not a big financial loss however this has become personal. I hate being called a liar, even if it was indirectly.

My husband and I went in the Ross Dress for Less store today. The store was completely trashed, with items out of place and littering the floors. It was such a deplorable mess that I won't go in there again. It was also dirty outside, with trash cans overflowing, and what looked like food or candy smeared over the sidewalk in front.

This is store is in a newer shopping center. The other stores looked very nice so this one stuck out like a sore thumb.

I stood in the checkout line for 10 minutes while the other two checkout lines processed four to five customers each. Ross should have a system like TJMax and Norstroms - 1 line and the first person gets processed first.

It is irritating to be unlucky enough to get in the wrong line. This has happened before and pretty soon I will get angry enough to stop shopping at Ross.

This store is an accident waiting to happen - literally.On several occasions I have been to this store & its always the same. Merchandise is all over the floors, in the aisles. You have to step over items such as numerous comforters, pillows, etc. Last evening while in the store a gentleman pulled something off a shelf only to have the remaining items fall off. Items are just thrown on the shelves. This store is a definite hazard.

I have always shopped in their Jog Road store. I went there the other day and was dismayed to find that it looked like a rummage sale. Merchandise all over the floor, impeding access, shopping carts full of merchandise all over the place. The filthiest of conditions. Are they going out of business? I doubt if I will ever shop there again.

This Ross store is disgusting. Merchandise all over the floors and so many shopping carts stacked so high with merchandise to be put back, you can't get to the fitting rooms. Management does not seem to care and when I treid to write headquarters, the email would not go through. This chain needs to get it together or go under. I used to enjoy shopping there, but I made my last attempt today.

I went to the Escondido Ross on Friday, Mar. 17, 2006 to look at the dresses that were on sale for $14.99. When I couldn't find them, I asked the gal at the front in Cust. Serv. She said she didn't know where they were & to go ask the woman at the fitting rooms (who couldn't speak or understand english). All she said was "no" & pointed to go up front again so I did and I asked for the manager. I was told she was "back in the corner". I went back there and found another woman and asked her if she was the manager. She pointed to the front.

In all this, not one person could speak good english and all I got was stares like it was my fault that they coldn't understand me.

It's not that I am complaining about the help in the NEW Victoria store, but the store itself! Wow. Warning: Victoria people don't like trashy looking stores. This establishment will not last if your customers are allowed to trash the place. My child and I were astonished to see the place in shambles. Things were everywhere! Messy...wow. You might train your employees to put merchandics back in the location it was originally.

I have shopped at my local Ross (Brentwood Place 11937 Wilshire Blvd, Los Angeles, CA 90049) for a few years now and am witnessing the store completely going down in all areas. I am writing about a few horrible experiences I have had recently while shopping at Ross Dress for Less. A woman that worked in the linens dept named Alisha yelled at me not to mess up the towels when I was looking to purchase towels for my 3 bathrooms. So I asked her to help me and she said that she was too busy.

Then she said “what are you looking for?”- I proceeded to tell her, when she interrupted and said “We don’t have it”. This behavior to me seems to be a very good anti-sales technique. Later, while waiting in line to pay, a male cashier screamed at an elderly lady and humiliated her because she was lost and didn't know where the exchange line was.

Finally, when it was my turn at the register, my total was $187.00 and I gave the cashier $200.00 cash. He typed in $300 in the register and began to give me change based on $300. I told him he put in the wrong amount and he did not know how to do the math to give me the correct change, he didn’t have a calculator and was too afraid to ask his manager (which I suggested). So I did the math for him and he proceeded to give me the correct change.

Overall, I found the store to be unstocked with merchandise (the entire week before Christmas), the stock on the shelves were damaged or broken, the employees were angry and everything was a mess. I admit that it may be a little bit better during the non-holiday months, but not that much better. I think their cashiers should be proficient in math or at least have a calculator, they should pay their employees more money and not work them to death with long hours before Christmas so that they can be pleasant and do a good job. I am not sure if I really want to return to Ross. It may just be worth it to pay a little more and have a better experience.

I went shopping and bought several work outfits. I spent over $400.00 dollars on that specific day. When I got home I realized several outfits did not fit. I searched for the receipt with no success. I took the clothes back to the store with the hope I would get a store credit. I was advised by the customer service agent that I could not have a store credit because I did not have a receipt. I told her the clothes had their tickets attached and it was only fair to allow me to at least exchange. When she declined to help me I asked to speak with the store manager, hoping we can come up with a solution.

She left the counter and came back 15 minutes later to tell me the manager said no. I informed this young lady that as customer I have a right to speak directly to the store manager and politely requested to speak with her personally. She went back to see the manager and I followed. When this person, June came out she was very abrupt. Her body halfway through the door and abruptly tells me "WE CANNOT ISSUE ANY STORE CREDIT, THAT'S IT!" I asked her to lower her tone and speak to me politely as I was not one of her employees. She simply waved her hand and said I have no time for you right now, I'm in a conference call!

I couldn't believe a store manager would treat any customer this way. I left that store very angry. I went to another Ross store on Sheridan Street and they politely gave me a store credit of $99.59, which I took and spent the same day appx. $200.00.

I have been in many Ross locations and this Sonora Ross is always a complete mess. Some of the aisles are so trashed you can't even walk down them. We are a small town and don't have but a couple of clothing stores to shop at and it is very disappointing. i am writing in the hope that maybe someone can look into this situation and get this location cleaned up so we can be proud of our community and what it has to offer.

On a recent visit to the Ross Store, I was disappointed at the condition of the merchandise. In every department there were items scattered all over the floor and the shelves were in disarray. I never saw any staff on the floor to assist the shoppers and the two check-out lines were much too long. I left the store feeling and expressing to friends that I would never return.

I am disabled and was not allowed to enter the store with my scooter. I had to call the sheriff to have officer Freeman come out to talk to the manager to explain to them a scooter is allowed in any store. That's the law!!! But because of being very upset I left at this time then and will never go back there.