Best Buy Reviews

We went into buy and setup new IPhones and were assisted by Dylan, who was friendly, thorough and knowledgeable. Everything was perfect, and as seniors need more help than the average customer. Dylan was excellent.

Bought a new TV and washer/dryer from Best Buy in Fairfax. Everyone was so polite and helped guide me to my needs, they also gave me a nice package discount as well too.

The Belmar Best Buy (at Wadsworth and Alameda) has a terrific staff, very helpful, polite and professional. Everyone I spoke to was pleasant and interested in helping me, especially Max and Reilly (sorry if I'm misspelling names). I got good advice for replacing my old DVD player with a new one, and excellent help with a return I had to make. Never did anyone make me feel stupid about the questions I asked.

I’ve had mostly good experiences with Best Buy. Prices are usually fair, especially during sales, and I like being able to order online and pick up in-store the same day. Staff can be helpful, though it really depends on who you get—sometimes super knowledgeable, other times not as much. Returns have been pretty smooth for me, which I appreciate. Overall, reliable place to shop for tech, just wish the service was a bit more consistent.

I have been getting an error message (F8E0 Cooling Fan Low) on my KitchenAid Double Wall Oven since almost the beginning but because there was an easy fix, we didn't call for service until it completely quit. The warranty had already expired so we paid BestBuy for new cooling fans, control board and wire harness but it still won't work. The GeekSquad technician said it cannot be repaired and should be replaced. But BestBuy won't do it. The oven is only 3 years old, is clearly defective and probably a lemon. Neither BestBuy or KitchenAid will stand by their product--it should be replaced because they sold me a product with the expectation that it would last at least double that time. This is the 3rd KitchenAid oven I've owned but it will be the last appliance I ever buy from Whirlpool, KitchenAid or BestBuy. Quality and customer service at all of those companies has deteriorated beyond repair (pun intended).

Best Buy has deceptive prices and force you to buy a membership that auto-renews each year. The sales staff is poorly trained and don't bother to mention all the add-on costs until you're about to put your credit card in the machine and ask why the price is so high. DO NOT get any delivery or install services from Best Buy. Their 3rd party contractors do not close out the jobs in a timely manner, and they won't do anything to help resolve a situation until it is closed. Now I am stuck with two dishwashers sitting in my living room. Funny thing is a friend tried to warn me as she two ended up with two refrigerators when trying to stage her home for sale. After 6 phone calls, no one called me back the next day to follow up. They kept saying they need to wait until the job is closed. I've been on hold for 40 minutes now and still going....Shop anywhere else.

The worst customer service I’ve ever experienced. They sent out people 3 times to install Starlink in my home and none of them knew anything about it. I’ve had to go back to the store in Avon oh 5 times and called customer service endless times. If it’s not taken care of by Monday, that’s 3 weeks of BS. I’m returning everything. 3000 worth of tv’s, Starlink and installing fees.

Do not go to them for repairs. Do not buy sh*t from them. Sold me on a 2.5k laptop that was advertised to have efficient cooling. It boiled itself to death. Geek squad repair. They broke it down even further and offered 0 reimbursement. Never go here!

Buying Best Buy appliances was the worst experience I have ever had at a retailer. I was duped into buying 3 large appliances because they had a bit sale and offered 10% back on their membership card. I bought the appliances in May and initially was told that I had a July delivery date. A few weeks later, one of their shippers called and said that they don't deliver to my area and so they cancelled the fridge I bought. Another few weeks goes by and I was expecting a microwave delivery. Turns out they didn't have the microwave and it wasn't going to be in stock for months so I cancelled that appliance.

I have never experienced customer service as disappointing as I did with Best Buy regarding what should have been a simple resolution. When my new stove was delivered, I **did not purchase or request a haul-away service** for my old stove. Despite that, the delivery crew mistakenly loaded my old stove onto their truck and left with it while I was inside setting up my kitchen after the installation. Mistakes happen. I wasn't happy about it, but I understood that people make errors. I simply expected Best Buy to correct their own mistake. I reported the issue on Friday and was promised someone would contact me within 24–48 hours. That never happened.

I bought a refurbished Apple watch from the website. It quoted me a quick 2 day delivery which I need since my watch was broken. Day of delivery I get an email that it is delayed. The email told me that if it did not arrive in 2 weeks, I could cancel the order. I did not have 2 weeks to waste, I needed a watch! I talked to Nathan on a customer service chat, and he assured me that the shipper had merely missed its pickup window, it was on its way, and I was sure to recieve my watch that day. This was a lie. When I was able to get accurate shipping data from FedEx, it showed the package was still in Binghampton, NY and nowhere near Virginia. I received the package 2 days late. Don’t trust their quoted delivery dates. And don't trust customer service people trying to get a 5 star review.

On June 17, I was supposed to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing. On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled.

I am extremely disappointed with my recent experience with Best Buy regarding my order for an LG television. What should have been a simple TV purchase turned into a series of service failures involving pricing issues, delivery failures, installation disruptions, poor communication, and a lack of accountability. I initially attempted to purchase the TV online during the Memorial Day sale but encountered issues completing the transaction. By the time I was able to finalize the purchase in-store on May 27, the promotion had ended. I was not clearly informed of the sale cutoff and ultimately lost the opportunity to purchase the TV at the promotional price despite attempting to do so during the promotional period.

I purchased a Yamaha AV receiver from Best Buy online for $744.99. It stopped working within a few days and I called Best Buy. They would do nothing. Even though the receipt said Best Buy with an order number, they claimed that a "third party seller" sold it for them. My paypal receipt also says Best Buy. They gave me the number of the "actually seller" and they would do nothing. I put it in dispute with PayPal and Best Buy is fighting it. I now have an expensive item that I want to exchange and Best Buy will not do ANYTHING. DO NOT PURCHASE ANYTHING ONLINE FROM BEST BUY - they are a total rip-off.

BEWARE of Best Buy AI. I made an appointment with AI, but AI did not notify the store. When I arrived at the store, I had no appointment. The girl at the entrance did not tell me that but sent me over to the Geek Squad. There was only one girl to handle many customers. After a while, I told her of my appointment, & she said I did not have one. I am a Total Member & was not happy that no attempt was made to keep me there. Prior to making the appointment with AI, I was on the phone/computer with the Geek Squad for over an hour. Obviously, the tech could not fix my problem & hung up on me, not calling me back. Another reason for me not to purchase anything anymore at Best Buy. I believe my Lenox Yoga Laptop is a lemon, as I've had other issues, & it's not even a year old.