Best Buy Reviews

• Complaints filed: Minnesota & Florida Attorneys General. Case ID: **.

BOTTOM LINE: Whatever you buy from Best Buy — check every number on your paperwork the moment you get it, and verify coverage directly with the manufacturer. If Best Buy gets it wrong, expect months of runaround and no refund. Shop carefully, or shop elsewhere.

I scheduled the initial measurement appointment and was required to block off a full 12‑hour window (7:00 a.m.–7:00 p.m.). The vendor contacted me the evening before with a 4‑hour arrival window, arrived as promised, and the crew was professional. They told me they would submit the measurements to Best Buy. After a week and a half with no update, I contacted Best Buy and was connected with salesperson David **. David was excellent—thorough, responsive, and easy to work with. He located the vendor’s report but informed me that the measurements were illegible. We agreed to schedule a second measurement and proceed with ordering the appliances so delivery would not be delayed. I also purchased the Best Buy Membership for service protection.

The second measurement was scheduled for May 26, 2026, again with a 7:00 a.m.–7:00 p.m. window. The vendor texted the night before with a 7:00–11:00 a.m. arrival estimate. When they had not arrived by 11:45 a.m., I reached out. Only then did they inform me that their truck had mechanical issues and they were waiting for a mechanic. They could not provide a new time and simply said they would “do what we can on the route.”

This was the second full day I had set aside for Best Buy’s vendor, and the lack of communication or respect for my time was unacceptable. At that point, I cancelled the entire order. There are many other retailers who sell these appliances without this level of inconvenience. Adding to the frustration, I later learned that the Best Buy Membership I purchased is non‑refundable—even though I will never use it.

I also canceled my total tech subscription at best buy and was due to receive a refund of the unused portion. Best buy refused to give me the refund "because (I) had filed a complaint of a fraudulent charge". I later found that best buy had stolen my refund and put it towards paying the subscription charge. A charge that best buy had put back on the canceled card two months after I canceled it. I eventually was double charged for the subscription because both best buy and citi bank put the charge on the card. I later received a merchant credit that canceled out both charges, so that I show a zero balance on the card. They are still trying to make me pay because as I was told today, I was double billed and received two credits, plus I had been sent a check as reimbursement.

I asked how best buy could steal my refund from the total tech and use it towards a fraudulent charge that I don't owe and was told they can take money from anywhere like stealing a customer's refund and put it towards the charge. There is a zero balance on the card and as far as I can tell they are trying to get me to pay interest and late fees on that zero balance. They perpetrated the fraud and followed up with theft. They are trying to make me pay back the refund they owed me and paid to me.

They are also insisting that I have a best buy card, the second one, which I NEVER received in the mail. I told the woman that best buy and citi bank need to communicate with each other better instead of creating the situation like I am dealing with. As far as I'm concerned, they messed up and it's on them, just like when a cashier makes a mistake at a store and the register comes up short, the store doesn't call the customer and tell them they have to pay.

I bluntly told the woman I would be telling all my friends and family not to shop at best buy and not to get a best buy card, if they must shop at best buy pay cash. I also bluntly told her that both best buy and citi bank are disreputable. Because of their criminal behaviour towards me I no longer have either a best buy account, total tech account, Microsoft account. I asked her why I should pay for something I no longer have and would not have access to but she didn't answer and explain that. All she wanted to do was keep repeating that I had received two credits so I have to pay one back. NOT MY FAULT! They were incompetent and as I said best buy and citi bank need to communicate with each other better.

I will NOT put up with being penalized for their mistakes, especially when they allow every-and anyone to handle the customers card when their name isn't on it. I've tried dealing with citi bank who transferred me to best buy/geek squad who told me I need to call citi bank. That's all I have gotten for months, the runaround. They need to be investigated buy the better business bureau and the fair credit reporting agency.

He seemed to understand and assured me nothing would be lost. Fast forward 3 days. I check the laptop and to my surprise all the 3 years legal documentation vanished. I called Alex. He seemed very uncovered by it. He stated "we took everything from the user folder". But somehow he left everything else behind. He explained it was "most likely" in my One Drive. I checked 15 different emails logging into different onedrive accounts. Nothing was found. And guess what. Bestbuy is not taking any action to resolve this issue so far. This is ground for a lawsuit. To take 3 years of hardwork and have it erased is a severe issue. If you read this the indivisual responsible for this is Alex ** at the BestBuy in Norwalk. I highly advise do NOT leave your device with this indivisual.