Best Buy - Rebates

I went to Best Buy in the Atlantic mall in Brooklyn to look for a Kodak printer because in their circular, you could trade in any old printer for a Kodak printer and get an instant $50 off plus any in store sale.

Well, the first person I talked to never heard of it. I went to customer service and the young lady heard about it. I looked at the printers to see which one I wanted, because I would make my purchase the next day. They had three types of the Kodak printers in stock, no worries.

I came back the next day with my HP printer and the salesgirl said the Kodak 5210 was not being sold in that store but only in the Manhattan store. So I waited a couple of days and decided to get a Kodak printer they had in stock. My son went to the same store again no one heard of the sale and no one, not even customer service, could find a circular.

Why is it that it is their sale and no one knows about it?

I think I should warn potential customers about signing up for DirecTV via Best Buy. I really wish I had stayed with Time Warner but have signed a two-year contract. The salesperson who sold me DirecTV did not tell me that I would be losing Channel 8 in Austin, TX. One of the boxes that came with the delivery person was the wrong box and I was told it was not possible to do the installation that day. Then, he told me if I would give him $40 extra (plus $150 for a new box) he would do it. He refused to go up into my attic and began tacking unattractive wires to the ceiling of my porch. I told him that I was going to cancel the service if he couldn't install the wires in my attic. He said, "Do it yourself if you want to." So I did.

Then, I was given numbers to call for the rebates. I was told that to get the rebate from Best Buy, I had to call after I received my first bill. I paid my first bill online yesterday and I just spent literally 45 minutes talking with various people who referred me to somebody else. The sixth person I spoke with finally told me that there was no need for me to call in the first place because the rebate was automatic. We'll see, I guess.

On the bright side, the two men from the Geek Squad who installed my television were just incredibly wonderful. The salesperson at Best Buy had sold me incompatible equipment and the guys from the Geek Squad were so well prepared that they carry extra Blu-ray players and other devices for instances like that. They were amazingly competent and helpful--the one bright side in this saga.

In January 2009 Best Buy had a Promotion Purchase a Samsung HDTV $1000 and up between 1/4/09 and 1/31/09 and receive a $200 NFLShop.com gift card. On 1-23-09 I purchased a qualifying Samsung HDTV and mailed in the correct paperwork on 2-2-09 addressed to Samsung NFL Shop Offer. I have documentation showing that the claim was posted to CheckMyRebate.com website on 2-26-09. Finally on May 8th 2009 the website showed that the rebate had been shipped. On 6-8-09 I still had not received the rebate so I contacted to CheckMyRebate.com by calling and was told to give it some more time.

On 6-8-09 I contacted CheckMyRebate.com by calling and was told to give it some more time. On 7-31-09 I called back and was told that the rebate was returned to CheckMyRebate.com due to the post office was Unable to Forward???? What ever that means??/ I have lived at my current address for over 6 years. I verified my address, it was the same as they had on record and was told that another card would be mailed to me. They will only do this one time.

The website now shows the date posted as 7-31-09. The date processed as 8/18/09. I have called the company 3 times now and have been told each time a different timetable as to how long it takes to process an item before it is shipped. The last lady was very adamant that it takes 21 business days to process an item. Not counting August 18th, 21 business days would have been yesterday Sept 17th and still nothing has been shipped. When I called today at to talk to a supervisor I was told I need to talk to JOYCE who is in a meeting. I was told a new story that NFLShop.com was having some technical problems with their system and it would be another 2-3 weeks. I think this time frame is totally unacceptable; I have waited over 200 days since the item was first received at CheckMyRebate.com. I feel that I am being scammed

i bought a emachine desktop 2 years ago and have been unable to speak to anyone nor resolve the issue of not getting my rebate back there was in store rebate of 400.00 and it seems alot of us customers are without please research complaint of not making good on refunding us and let us now if there is a civil suit against best buy for us to are without our rebates i am without 400.00 and the computer is already broken and has been fixed 5 times

refused to take our tax emempt certificate. stating they no longer did business with resellers and would not under any circumstances honor it. They want to stop all export of their products including gateway.

our customer has to pay more, we had to pay sales tax on a tax exempt item.

I returned a Zune to Best Buy and recieved a letter offering me a 10.00 giftcard once I complete a survey but the website printed on the letter(above) is not available!

I found an ad on their website for a HP Laptop and Cannon Printer package for $279 after instant rebates. When i called on it the store knew nothing of it. I called online sales and they told me it was not supposed to be advertised online. I then called their corporate office to speak with someone on it. While I was on hold it was taken off of their webpage just that fast. I was then told by corp. consumer affairs that it will be in stores and not just a black friday offer.

So I called my local Best Buy Store in Grandville, Michigan. They told me they knew of the offer and will not be honoring the price after one day before an employee told me to call back today to see if they got the laptops in yet. I then called the corporate office again and they now tell me that the price will only be honored on the East Coast because they were already in the store. That is bad business practice to renige on a deal.

It should not be allowed that they can advertise something then rescind the offer and refuse to honor the sale. That is fraud and misleading the public consumer. They just put a bad taste in my mouth. I do a lot of my electronic buying there and now probably will not. I hope others also feel the same way about this. If we the general public had done something like this we would be taken to court and sued for fraud of some sort.

My 16 year old son purchased a sirus satellite radio and a $50.00 prepaid sirius card. I could not use either. My son returned the radio for credit, and was told he could not get money back for the prepaid card. They said he had to get credit thru Sirius. Sirius said since we did not use the card that we had to get credit from Best Buy. Best Buy gave me the run around until they gave me the cooperate phone number.

I called the cooperate center they said that prepaid cards are not refundable but the will give me a best buy gift card for $25.00. I feel this is a rip-off because they keep 25.00 plus they give me a gift card that I have to spend the 25.00 gift card in their store. My son paid 50.00 cash and gets 25.00 best buy gift card in return. thank you

My 16 year old son lost $50.00 cash of hard earned money. Forced to spend 25.00 he gets back from Best Buy, only to give it back to Best Buy. 50.00 dollars to a 16 year old is alot of money.

I purchased an emachines computer and all in one printer from Best Buy in late 2005 or early 2006 for $800 with the promise of receiving $400 in rebates I only received a small portion of the rebates (roughly $150) Best Buy says contact emachines. emachines states that they mailed the checks and if i did not receive them sorry but they can not re-issue checks. So i paid over $800 (i charged it on my card) for a $400 desktop.

Now i owe best buy over $800 because i refused to pay for a computer when i was told by the sales rep that i would receive the rebated in 6-8 weeks. I could not return the computer because of the 30 day return policy and i would have to pay a restocking fee.

I purchased two items with $20.00 rebates on each. I sent in the necessary info on the very next day. I waited 3 to 4 weeks and called to check on the status. I was told the checks had been mailed and should arrive any day. After another 2 weeks, I called again. This time I was told the checks had been cashed. This definitely never happened.

I asked for proof of the cashed checks. I was informed that the rebate department was with another company and I could not get the number or address of said company. I called the police and I was told that all I could do was to report them to consumer affairs.

Never received my $40.00 in rebates.

I bought several items that were on sale at Best Buy's "black friday". Their advertisements for black fridays are elusive. They show the price in bold lettering that you will pay after the rebate. They never send the rebates so you are actually paying full price! I put the items on my credit card and planned on sending the rebate directly to the credit card company. I sent the rebates in as instructed, the very next day. I asked a customer service rep. when the rebates expire, and he said to send it in the very next day because it is not uncommon for them to expire within just a few days. (They do this hoping that the customer will leave it for a week or so before sending it in.) I contacted the rebate customer service department and they claim they never got any of them! I sent three seperate rebates and they never received a single one! I know things get lost in the mail, but this is ridiculous! They are fleecing the public with their rebate offers with no intention to pay. If there is intention to pay, they make it so difficult that an average person is likely to fail to meet their guidelines.

I paid $120 over what I had been told would be the final sale price.

I called to check the status of my rebate, of a computer that I bought on 2-12-06 They said that they did not have my form on file, never recieved it,And even if I resubmitted a copy, they could no longer give me the rebate that expired 5-07-06 on the receipt it says to wait 4-6 weeks for rebates, then check back. They are selling products with rebate offers, that are not being processed and it's at our expense, and for thier convenience.The man I spoke to, Jason said I could send a complaint to their relations dept.he gave me the address above, This is cheating people out of their money.

We mailed in all info necessary for rebates of 3 separate offers for a total of $400. They said that they mailed the check and that their records showed that it was cashed. We never got it.

They refused to investigate any further.

I sent in a rebate on 12/27/05, 3 days before the cutoff date. It was a $50 rebate on the Samsung DVD/VCR Combo recorder. The BestBuy rebate number was 63216. I made copies of the form and the receipt and mailed the information in. I called on 4/18/06 to 888 bestbuy and spoke with a rebate center associate. I was told that they never received my rebate information and that there is nothing they can do about it. My mother-in-law also purchased the same item and she went into the postoffice on the last day to ensure it was post marked with the correct date, 12/30/05. She has yet to receive her rebate and we live 3000 miles apart.

I then called Best Buy headquarters and made a complaint. I was told that they will take down the complaint, but they can do nothing about the rebates- as that is the rebate centers job. It really upsets me that a company can get away with this. I followed the instructions and they can just say they did not receive the form and I am out of $50. It makes me wonder how many other people did not receive their $50 on this rebate. As of right now, myself and my mother-in-law will not receive our rebate.

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Bought $3000. worth of merchandise from best buy at Christmas. Was talked into buying a bundled package e machine due to $300.00 in rebates, Best Buy is claiming the rebate for $150.00 was mailed and cashed Feb10. But states thay can't prove it to me. I never received it nor cashed it. I want to file a police report and a report at my post office. However I find it hard to believe after all these claims it was ever sent out. I think they saw where they pd me another rebate the month before for 150.00 on a Toshiba laptop. and just are refusing to pay again. I don't plan to give up. There needs to be a class action lawsuit filed against best buy for these under handed practices.

I have purchased Sony VAIO Laptop on August 1st, 2005 and was supposed to receive SONY $100 and BestBuy $150 rebate. Neither one of them arrived in timely manner so, I called SONY and BESTBUY again - and I kept calling in the last 6-7 months to get my money; so, i finally got my SONY rebate ($100) but BestBuy was still trying to avoid giving money back.

I called them first time and they said they going to re-issue the check and send it again to my address. Ok - I was waiting for about 4 weeks, and nothing happend. I called again to see what's going on - and they said check got cashed on September 16th. 6th week from the purchase day. 4 weeks ago customer rep. told me check is mailed but not cashed - and now they are saying check is cashed on Septemeber 16th, 2005. Someone is definetely trying to get out of this giving money to me and that`s BestBuy!

I bought a computer Compaq SR1620NX and was supposed to get a 50.00 rebate, Isent in everything that was ask for, about 3 months later I got an e-mail that they were missing the bar code from the box, I explained that I had cut out and sent in the bar code with the rebate form. The person on the phone said she checked it and it was alright and they would send out the rebate. It's been about 3 months again and still nothing.

I purchased an Emachines 17inch computer monitor. It had been on display and was sold as new. The sales girl gave me the form to send to the manufacturer for a $50.00 rebate. The reason I bought the monitor was because of the rebate I was assured I would get. When I tried to get the rebate the manufacturer need the label with the bar code from the box. I did not get a box but the sales girl told me that she wrote it on the receipt and that was good enough. When I was refused the rebate I went to the store to see what could be done the manager said no rebate.