Best Buy Extended Warranties

When buying my Verizon phone from Best Buy, I agreed to the $9.99 monthly payment for the Best Buy Extended warranty instead of the insurance provided through Verizon. I chose this because I was told that in the event of a non-repairable phone, I would be given a new phone, not a refurbished phone. I specifically clarified that I would get a new phone, which would be better than the refurbished phones from Verizon's insurance. It has been a little over a year of making the monthly payments and my phone has stopped working.

When I went in today, I found out that I will not be getting a new, but a refurbished phone. After speaking with the manager of the store, he swore that the employees were told to tell you that you will be getting a refurbished phone and that there was nothing I could do. I have spoken with several people that were also told that they would get a new phone and are planning on canceling their extended warranty.

Well my girlfriend bought the extended warranty on her Asus G60VX laptop, and the laptop alone was $1000s not counting this is her 2nd Asus laptop in 18 months. This one is overheating to the point of 200 to 210 degrees F with just windows media player running. We went into Best Buy Toledo 2 times and they called within 3 to 4 days, saying our computer passed all of their stress tests and it runs fine.

All they did was blow it out and it does not overheat anymore. Well we left it in the caring case for 2 weeks and ran it for 5 days off and on took it back and got the same thing. I left it in the caring case again for a month and a half fired-up system randomly shuts down, it might go into windows if you are lucky. I took it to Perrysburg Best Buy and well the tech at the desk said, "Well, your overheating might be caused because the cord is missing the grounding."

Six days went by and my girlfriend got a call saying that they blew it out and ran stress test on the system and it stayed on the whole time, then it started randomly shutting itself down. Well they have finely agreed to send it out for repair. These people have no idea about computers, you might get the guy that does know something but for the fight we have been having, just stay away from them. Go to newegg.com or tigardirect.com, they honor their stuff.

They told me if I buy their special warranty then if anything goes wrong, I can just bring it in and swap it out for a new one. Everything is covered, from tech issues to water damage. Fine, sounds good to me.

Lies! The sensor got a dead spot on it and I took it to Best Buy. They told me they'd send it back to the manufacturer and it will take 2 weeks or more. I was livid! I could have done that! Where is my swap on the spot like they told me when I bought the camera? "Oh you were told wrong." they said. So from now on, I will avoid Best Buy since they outright lied to make money on me.

I found myself being cheated with a $2,000 product that went defective and the extended warranty I bough is realized to be worth nothing but a big waste of money, as I bought a 63 Plasma TV with an extended warranty (about 13 months) on December 26, 2010. Just by watching TV, we found a crack on the screen and seemed internal. I called the Geek Squad and warranty staff and they insist that abuse to the TV is not covered. I repeatedly made it clear that it was not abused or even touched. The crack just happened internally. No one touched the screen.

I asked for the manager (her name sounds like Shaland 1-800-433-5778) to try to explain that it was not an abuse and internet defects would happen. She made me feel like I am lying. She indicated that cracks are not covered by the extended warranty. I told her what if it is a defect. She decided over the phone that it was not an internal defect according to a technician that did not even see the TV.

I did a search and found that internal defects do happen to plasma TV. It seemed that many other customers faced the same issue. I believe my TV was defected and got cracked. I am loosing this $2,000 TV and I cannot even repair it unless I pay more than its cost.

I wouldn't have rated it even one star, but they wouldn't accept it without a star. The hard drive on the laptop crashed. It was still under the extended warranty. They replaced it and it crashed again. The box that the new hard drive came in says 3-year limited warranty. But they said we didn't return with the second crash within 30 days. They put in a new one and after we purchased a new computer, said it would cost $100 to put the old computer on the warranty with the new computer. But we still had to pay for the new hard drive that was put into the old computer.

So we paid approximately $300 for the extended warranty and they put in a crappy hard drive that did not last more than a couple weeks. So in this case, we paid about $700 for a hard drive if you add up the extended warranty for $300, $100 for new new warranty, plus paying for the second hard drive along with 5 trips to Best Buy for their "service" at 120 miles for one round trip to the store. We definitely got screwed on their "warranty"!

Bought a computer for my wife not knowing a lot about it and was told to add all the extras for just in case it stops working or gets dropped or wet and so on that it would be replaced, just bring it back to the store. Well, it happened. They first said it was a virus. The the hard drive was bad due to movement (it's a lap top). It's going to get moved. I told them BGE police/fire all use computers and move them into the cars and was told, "Well, we don't have the parts to fix yours. It will be 7 to 12 days." What happened to free replacement? Managers talk different than the sales people. This is misleading to the buyer.

I asked the manager to stand by my side to hear the sales pitch from his own salesman on how you can just bring back to the store for full replacement if you buy the protection plan which I did buy and he refused and walked away from me. I am still waiting for my four-month computer to be returned. I did call toshiba and they said laptops are made to be moved and Best Buy always claimed the harddrive is bad. Please help the buyers. Money is hard to come by. I was mislead.

I talked to Andrew in warranty department. I wanted to get an extended plan. They told me they do not extend my TV plan, so that if it breaks, buy a new TV. Ever since I bought my TV in 2008, I had it repaired three times for the same thing. I tried to tell them it was a lemon, but they (Best Buy) did not say it was a lemon. I will never buy from Best Buy. I will tell all my friends and family never to buy from Best Buy.

I was talked into buying an extended policy for a new IPhone "Buy it for a month and cancel it since most people damage it the first month," he said. I did and now when I've tried to cancel it, I was transferred 5 times. Then, the message said the call could not be transferred. Each time, I had a long wait between transfers to "the person who can cancel that - they are not in this department". So, I will go to the store. I have a Best Buy cc card. Obviously, they are making it very difficult to cancel the coverage. I will never take it again. Oh, and you talk to people who can barely speak English.

Purchased a game cartridge for my grandson and we were browbeaten into purchasing an insurance policy to cover any hazard that may befall the unit. When I asked if the insurance covered loss because I was purchasing for a 6 year old's birthday, I was assured it did indeed cover loss but only for replacement of the item. Fast forward 90 days and the item has indeed been lost and Best Buy refuses to honor the warranty that cost me an additional 10% of the purchase price.

On January 16, 2007, I purchased an LG HDTV from Best Buy in Palm Desert, CA. The clerk told me that it would be wise to buy a 4 year PSP extended warranty. I asked him what would happen if I had a problem with the TV the first year. He said, I would have to contact LG because they covered the first year, under their manufacturer's warranty, and after LG covers the first year, my Best Buy PSP 4 year extended warranty would cover the TV for four successive years thereafter. This was confirmed in 12/9/09 by another Best Buy clerk, when I went into their store in Lynnwood, WA to change the PSP address of record, and specifically asked if my four year PSP would end in 2012, and the lady confirmed that as the expiration year.

Knowing that my PSP was going to expire next month in January 2012, I called today to see if I could renew the current PSP? I was told by a Best Buy customer service clerk named Ashley in Minneapolis today, that my PSP expired almost one year ago. She agreed with me about the fact that LG covered the TV for the first year, but then added that Best Buy's PSP covered more than LG's one year warranty did. I told her that you cannot have two warranties covering same product at the same time, because one cancels out the other one. She lead me to believe that both the LG 1 year warranty, and the Best Buy PSP covered the TV for the first year at the same time, but that's not what I was told at the time of purchase.

The PSP was one of the main selling points leading to my purchase of the TV. Obviously, I was deliberately misled by the initial BB salesman, in order to make the sale, and collect his commission, and further misled by another BB employee, who confirmed the lie regarding their PSP, two years later in 2009, which would have been the second year of the four year PSP extended warranty period, according to their claims. I would have never purchased their TV, if I had any idea that Best Buy would have ripped me off, utilizing their PSP. With LG covering the first year warranty, why would anyone want to pay additional money for a PSP? Best Buy's initial salesman fraudulently misrepresented the LG and PSP coverage to me at the time of purchase. I have complained in writing to Best Buy, utilizing their email form online.

I recently bought a laptop warranty from Best Buy. I was told that at the end of the year warranty, I would receive a new battery and charger for buying the warranty. Now, I called the customer service line and after some runaround, I was told that they would inform the sales person that this was incorrect. I doubt this as there was another sales person listening to the conversation and he didn't say a thing. This is deceptive if not immoral, and illegal. I need to get the word out that this happened and let the world know about what Best Buy thinks is a good sales practice. I have never complained about a sale from anywhere but after talking to customer service, I was enraged.

I use to work for Best Buy for a numbers of years as a department supervisor before they let's me go because due to my department warranty sales number was down. I have spent a fair numbers of time with customers about their warranty issues. I would inform that's you should always read the warranty contract information, no matter what the associates have explained to you.

It does state you can get an equal value replacement for your products.

1. If you don't get a replacement value, that is you can't buy new products of equal specs or higher, you're entitled to a refund of your purchases (products only) to a store credit.

2. If a manager dispute you about warranty issue or any complaints, call head office. "We usually bend over, when a customer call head office. Head office would tells us take care of it."

3. When you purchase a products and get a deals to buy the warranty. The consumer's are losing. Let me explain this to you in details. Example: $469.99 Laptop and you purchase a 3 year warranty for $269.99. The associate's would say I'll give you a 100 dollars off the warranty with a package. Sound's like an awesome deal right? They'll do a package price of $640.00. When you're entitled to replace your products under one the replacements clause. The refund of the laptop would be the purchase price with the discount, so your laptop can't exceed $369.99. Anytime a packages deal involving warranty, the warranty price does not get discounted, only the products. Under warranty plan, it states you could only get the values you paid for it back on a store credit, if no suitable replacement is found. Be aware of that.

For the first few years, I've bought warranty on everything I purchased. In my last year, I stop buying it because it's kinda like a rip off, you're better off just buying a new one or paying the repair for it.

Poor. I bought the extended warranties for three laptops I purchased at Best Buy last Christmas. On one of them, I have been trying to get it fixed correctly since August. I have called numerous times and emailed them. I finally got a new battery today and it is the wrong one. My husband called the customer service number on the website only to be told to write an email. At this point, I am very upset and I believe they should replace the laptop. No, I do not want the sale price. I bought it on sale and have driven to the store, which is 45 minutes to an hour away, at least 3 times trying to get it fixed. I have called and written emails.

I want satisfaction. I don`t want to be forced to spend even more money for another laptop. Gas isn`t cheap and I believe my time is worth something.

I can tell you from experience that extended warranties at Best Buy are a rip off (its a sales ploy). I purchased a blu-ray player that stopped working on me and got the stupid extended warranty. I took it in to get it exchanged for another one. They would not do it. They said all we can try to do is just fix it (month long wait). I told them I wanted to exchange it because I felt the name brand I purchased was not that good anyway and was not happy with that model and I don't want to wait a month! They would not do the exchange.

The extended warranty only covers repair with long wait periods (what I was told when trying to exchange). What really makes me angry is I was pushed into getting this extended warranty and was not explained the stipulations by the associate that sold me the blu-ray player. If I would have known this, I would not have got it. So Best Buy if you're reading, this you just lost a customer for not being able to come clean with me and just do an exchange. You guys make a ton of money off these extended warranties. I'm not stupid. I'm sure you could easily afford exchanging a blu-ray player.

I bought a Canon camera, and was talked into buying the extended warranty. When I took my camera in to get fixed, I was told that it was junked and I would get something close to it. They showed me a picture of something close to the one I had. Of course, they didn't have the one that was close to the one I have. So they told me I could get a credit of only $42.00. I paid more for the warranty, at least give me that back. They are such a rip-off.

My daughter purchased an iPod and "black tie protection" for it. Now the iPod has failed, and under the terms of her protection plan, purchased in 2010, she is entitled to have the unit repaired or replaced or a gift card/voucher given to her for the value of it. Current protection plan doesn't offer the same coverage so they will not honor hers. They said the plan changed. Will offer to give her a replacement mp3-player which does not say apple iPod on it.

They failed to understand the difference between a $250.00 apple brand iPod, and an unbranded "apple factory refurbished, unmarked, unlabeled iPod". When we asked for the gift card or voucher for the value of the item, we were told flat out: "NOPE. That's at our discretion"....which new coverage states, but our older coverage does not state.

When I bought an Xbox 360 at Best Buy, I was told it would be good to get the extended warranty in case some accessories broke. I trusted the seller because he had been working there for the past 3 years. I purchased the warranty for $79.99. I later broke the headset that came with the Xbox. I went to the store to have it exchanged and they wouldn't exchange it, saying that a physical breach was not covered by the extended warranty. I had to buy another headset, so I bought another one at the LaSource store and they offered me a $5 extended warranty that covers any physical breach up to two times. I had asked for a refund of the warranty, but the director of the Best Buy store at the Laval Center would only refund me $59.99 instead of the total $79.99 that is shown on my invoice because I had a $20 rebate on my Xbox purchase. I purchased a lot of items from Best Buy over the years. Now, I will never step foot in that store ever again!

We purchased a Samsung TV costing over $1,400 dollars with which we purchased the extended warranty. We started having issues with the TV over 9 months ago. When we got someone to come look at it, the person could not find the issue. So he said he can't fix what he can't see.

A couple of months later, the warranty ran out and we are having major issues with the TV but BestBuy is refusing to fix the problem that they could not find originally because the warranty ran out a month ago. This is the second Samsung we had and we had the same issue with the other one, but they replaced the first one. When you spend that amount of money on a TV it should come with a warranty longer than a year.

We purchased a $1150 All-in-One Touch Screen Gateway Desktop with the 2-year extended warranty for $150. The salesman stated that it would cover everything. Within 3 days of purchase, the touch screen stopped working. We assumed since we purchased that warranty, we could wait until we didn't need to use it for a couple of weeks. After one year we took the computer in to the Geek Squad in Coralville, IA because not only now did the touch screen not work but the system crashed and would not restore to factory settings with the Geek Squad discs given.

They told me that if they couldn't fix the touch screen and hard drive they would replace it or refund the money. Two weeks after I dropped off the computer, they called saying the touch screen wasn't covered under warranty and that the hard drive is a software issue, also not covered under warranty, but they replaced the DVD RW drive because it wasn't reading, which wasn't even the issue. I was told that they would not refund or replace. And that it wasn't their problem and they couldn't do anything about it. I mentioned a lawsuit and they hung up on me. I called back and spoke with a manager and she told me to call Gateway. I called Gateway only to find out they do not have online support other than for tech support. I tried to contact them online and got nowhere. I was told that I would have to try back later. When I tried back later, I got a hold of somebody that told me it was not covered under warranty. I would like to file a class action suit, I have read all of the complaints on this site. It's terrible that Best Buy is even open still.

We purchased 4 large flat panel top of the line Samsung TV's from Best Buy along with the Extended Protection Plan for each one of them and paid for their Geek Squad to install them. All in all, in one day, we spent close to $15,000 just for the TV, installation, and needed accessories. While installation didn't go smoothly and we had to hire another private party to do a better job, it was done.

Recently our large 52" TV died. I pulled out the paperwork, and Best Buy denied that I had purchased the Extended Protection Plan (Lucky for me, I had the paper work to prove it). Then, they tried to deny me the Protection Plan as the paper work was in my husband's phone number, even though my name was on the paper work as well! After that battle, the Geek Squad a.) wanted me to take half a day off work to give them the 4 hour window to come and remove it off the wall, b.) charge me $250 for both removal and re-installation after repair and c.) a third day off work for 4 hour window to come back and rehang.

It doesn't state anywhere in paper work that they charge for removal but because Geek Squad in our area doesn't do repair, they hire a third person and that third person doesn't remove and rehang. After telling them not only did we purchase the 4 TVs and just month ago purchased yet a 5th TV another Samsung which now I totally regret, they agreed to waive the fee to take it down. However, we couldn't come up with a time and day that worked prior to the third party repair company (Audio Video Repair).

"Agent" Simpson was informed that I could not do it the only day they had available prior to repair technician, and I cancelled it. She never told me that if I pay someone to take it off the wall and when they come to rehang it, they would reinstate the fee of $250, even though they were going to waive it. So, TV was down, I am about to leave for work, in comes Geek Squad to remove the TV. Yep! The technician gives me his card after hearing what was going on and said to text or call him (Sean) and he would make sure it got reinstalled quickly as he was always in my neighborhood. I let him know, and he said he let installation know. No hear back from Geek Squad.

I call 4 times. I get transfers, but no calls back. No, "Agent" Chambers refuses to waive the $250 because I had someone take it off the wall for me. If they had done it (yes, a day off of work to essentially wait for them but not a day that would work for me), then the fee would still be waived. These fees are not disclosed in the papers, they are given to you when you buy the Protection Plan. At this point, 3 days off work, one to take down (4 hours), one to wait for repair technician (another 4 hour window), and one to reinstall (yet a third 4 hour window), you could buy a new TV.

Chambers was rude. Best Buy and the Protection Plan and Geek Squad are total rip-offs. Don't buy from them or the Protection Plan. As of now, I am waiting for a manager or supervisor to call back who are conveniently in "a meeting". Sure. Of course, they are.

I couldn't count the number of people I've spoken with. They switch me from one to another to another to another. I waited 5 hours and called back. I talked to an "Ethan" and went through the story again, another half hour. He said he was the "wrong person"and that I needed installation dispatch but there was nothing that could be done about the cost to come back out for $250.00.

He told me to call back and ask for Home Theatre Installation. Hello? I did that 15 times! Now, on hold for another how long? Finally, a woman named Vina, but she is at the wrong department and she informs me that because we had a third party remove the TV from the wall bracket so that it could be repaired, my warrantee is null and void. What? Agent Simpson never told me that that would be the case. Vina put me on hold for 40 minutes, came back to me a few times, and said that it could be another 3 weeks before they could come back to take the 10 seconds to hang the TV back on the wall, and yes, it would cost $250.00

Do not buy from Best Buy. Do not buy Extended Protection Plan or deal with Geek Squad. They are terrible. Everyone tells you something different and in the end, none of them care whatsoever. So, I now have to pay someone to come and hang the TV and am back at square one. The TV is sitting on the dining room table where it will remain until I pay someone to come back to hang it back up.

My husband bought me an iPod touch for Christmas 2 years ago and it just quit. He had purchased an extended warranty. So, I took it back to Best Buy. They replaced it with a new one in the store. I again purchased an extended warranty. The second iPod Touch locked up on October 4, 2011 and I took it back. My warranty expired on October 5, 2011. They sent me a refurbished iPod Touch. I was told that I cannot purchase another warranty. If this one quits, I am ** out of luck. I was not told I was getting a refurbished iPod. I was told I could purchase another extended warranty, and it would be sent to the store. But it was mailed to my house and I cannot get another extended warranty. The service and the way I was treated was really unprofessional. I wonder what Steve Jobs would think of Best Buy for the way they handle Apple's products. I am very irate about it. I personally will not give them any more business and I will tell everyone I know about this.

I received info for a black tie protection on a dryer I purchased in May 2011. The deadline was 8/19. I wrote a check and sent it on 6/24/11. I never received any info and called 3 times. Today, 9/16/11, I was told by a rude, arrogant substitute supervisor that they never received my check, nor will they honor that price, or for that matter even offer me any other protection options! Now what is my fault that they did not receive my mail? What is my fault that there is nowhere that it says you cannot and should not send? And if you do send a check, it will be shredded and you will not get service. They practically called me a liar, saying I could have just written that date and that I didn't send a check. The nerve of them! That is bad business. I am writing anyone that will listen that will take care of this.

I purchased an extended warranty that was not honored. Anyone purchasing an extended warranty from Best Buy is wasting their money.

Best Buy ripped me off totally on their extended warranty for my Dell computer. I paid $470 for the computer and $150 for an extended in-store warranty (which should be good through July 2013). My Dell crashed about 3 weeks ago (only a month after the Dell warranty expired). I took it to Best Buy to have it fixed under their so-called "warranty". They called and said they had to "junk it" and that they would give me the $470 I paid in store credit to purchase another Dell.

When I went to Best Buy today, the first service representative I spoke to assured me that I would get a $470 store credit back. He gave me an "exchange service form" and I picked out another Dell. When I went back to customer service, I stood around for 40 minutes while the staff tried to figure out how to credit me. I ended up getting a $269 in store credit because they said my computer had lost its value in the 13 months that I had it, and the current value of the computer was only $269? I thought they were nuts! I have never had a warranty that didn't give me the full paid price for an item (especially after paying $150 for the warranty!).

I refused the store credit and just told them to give me my computer back. I could personally have it fixed for less money than I lost on the thing! They said it was junked and I had no options other than accepting the $269. When I refused again to accept the store credit, they told me if I left their store without accepting the credit, I would not be able to get anything back for my computer. Now I can't afford to even buy another Dell. Such a ** ripoff!

I purchased a phone, along with an extended warranty, a year and half ago from Best Buy.

I'm charged a monthly services fee of $9.99. The warranty states that I will receive a republish/new depending on what is in stock. I took my phone in on Wednesday, August 10th because I was having trouble with the scroll button and the phone overheating. I was told that they had a phone in stock and it will take two to three days for it to arrive. On the third day, I went to Best Buy to pick up my phone but it was not in and I was told that it was still in the order status. I went back two days later and it was still in order status. When I asked for them to check the status, I was told that they were unable to check it, however, they will send an email asking them to expedite my order. The supervisor said that he will give me a call later on that day.

By the next day, I still have not received a call. I called to check the status and I was told that there still was no update on my phone. I asked to speak with the manager and I said that their policy states that if they do not have a phone in stock, I was entitled to a new phone. The manager said that they could not do that. After requesting a new phone, the store manager said that my phone will be within two days. So far, I still have no phone.

Best Buy with draw the fee from my account every month and they cannot honor their own agreement. I have called their corporate office and I was told that they understand I can't live without my phone and that there is nothing they can do to assist me.

I use my phone to conduct business on a daily basis. I had to waste gas coming back and forth. Overall, this has been very stressful to me and the fact that they seem not to care is making it worst. I had to use a loaner phone where my contact was not visible.

If you care about Best Buy customer service, please read this.

I have always enjoyed shopping at Best Buy until now. My son's computer needed to be repaired while he was working in Louisiana. We bought it at the Best Buy in Baltimore. We purchased the extended warranty so we took it to the nearby Houma Louisiana store.

When he first explained the problem to the salesperson, he was told he would have to purchase a new warranty because the work would perhaps not get done by the warranty expiration date even though we were giving it to the store before the warranty expired. This quickly got remedied as the store manager came in and resolved the problem. He was then told he would have to purchase an external hard drive to put his information on as they would need to transfer the information from his computer's hard drive to the hard drive he had now purchased for $60. The Houma store manager said they would ship the computer back to the Baltimore store. So far so good.

Several weeks later, we received a call from Casey **, the Houma store manager saying that the work was finished and that they would ship the computer to us as per our agreement but that they would not ship the external hard drive because "it is not necessary". So the hard drive that my son was told to purchase would not be shipped because Best Buy deemed it "not necessary." Casey then changed his story and said that they couldn't ship it because the external hard drive had personal information on it. But doesn't the computer's hard drive have personal information on it as well? After spending an hour on the phone and getting nowhere, I called the Best Buy 866 number where I talked to a Best Buy customer care representative, Kathleen. I explained the situation to her and she said she would talk to Casey and get back to me.

When she called back, she said that they couldn't send it because the Geeks had been sued by someone whose external hard drive was stolen and personal information was on it. She said that Best Buy would refund the cost of the hard drive in the form of a gift card. In addition, we were also charged $80, the cost of transferring the data from his computer's hard drive to the external hard drive. So now we have paid for work to be done that will end up being non existent since the external can not be shipped.

This is terrible customer service. I have paid for work to be done that is useless to me. The refund of the hard drive is great but to think that I am paying $80 for the transfer of data from one drive to another (which probably took all of about two minutes) and then not getting the drive for which the work was done is highway robbery.

My hope is that someone who receives this letter will do the right thing and refund the $80 for the work done or ship the external hard drive. I am forwarding this letter to as many consumer advocates that I can find. Please do the right thing and help.

I purchased a Canon digital camera from Best Buy for $480.00 and was told that if I purchase a $60 warranty, if anything happens to the camera, all I have to do is bring it back in. Well, the quality of the camera pictures were fuzzy. So I took it back in and was told it was because of my negligence the camera is not functioning properly. I asked them what about my $60 warranty, and they said it does not cover negligence and I told them I was not negligent with the camera; it was a flaw of the manufacturer. Well, Best Buy didn't honor my warranty and up until this day, they have my camera there. The last time I tried to retrieve my camera, I was told they cannot find it. I am out over $500 and still do not have a camera to show.

April of 2006, I signed up for a Best Buy card and purchased a computer tower and monitor. I also got an extended warranty with it. I started having problems with both products. My monitor started flashing on occasion and had colorful lines coming through it and my motherboard in the tower kept causing my computer to overheat and shut down.

I took it back to Best Buy and explained to them the situation. They claimed they would sent it off and after two weeks or so, they told me to come pick it up. When I arrived, they told me there was nothing wrong with either the item that they could find. I was working a lot and did not think of checking it as soon as I got home, so a week or so passed before I hooked it up again. Upon hooking it up, my monitor shut. From top to bottom of the screen, it was filled with colorful lines and then it cut off and would not come back on, then my computer crashed.

I took both back to Best Buy in Athens, GA and told them that they did not fixed the problem. They told me, "I'm sorry but your warranty has expired and there is nothing we can do without you paying for the services to get it fixed". I told them that they should have fixed it in the first place and I felt that I should not continue making payments on a product that does not work.

I was told while buying a toshiba laptop on 9/11/2010 at the Los Angeles California location. (310) 443-9912 is there phone number. I purchased a Toshiba laptop and warranty "black tie" warranty and was told that this three year warranty covers ALL damages or technical problems with the laptop. The sales rep that sold me the laptop confirmed that this warranty covers everything and if they cannot fix it a brand new computer will be given to me. My purchase for the laptop was $699.99 and the warranty came out to $249.98 which I was told included ANY repair the computer needed.

There was an ink-blot on the top right of the screen and I barely touched it to examine what that was and it spreads quickly throughout the right side of the screen. I took it into my local best buy in Canoga Park California, and was told the warranty i purchased does not cover that. I purchased this expensive black tie warranty in assurance by a best buy representative that this covered all parts of the computer. I am totally in disbelief that your company sold me something for 250 dollars and was a complete lie. I need to hear back from someone immediately. If i do not hear back within a timely manner i will take further legal actions as best buys end of the contract was not upheld. Also, I had bought a tv in the past that also had a warranty problem. I need answers fast!

I purchased an accidental damage insurance protection plan with Best Buy for my lap top "Sony-VGNNW270/S" on November-22-2009 for three years. My kid dropped the lap-top and damaged it on July-22-2011. I then took the lap-top to Best buy located as an address mentioned above for a claim of the damage on July-24-2011 at approximately 1:30 p.m.. The manager named Robert at the Geek Squad department in Best Buy denied and refused to honor my claim. I then wrote a letter to the Best Buy the next day.

The General Manager named Jordan Varon called me on July-26-2011 night time, he said he has received my letter and will solve this matter with me if I can meet him at the Best Buy the next day July-27-2011 . I then went and met him with the damaged lap-top as scheduling at around 4:45p.m.. He said of his understanding that my insurance is not covered of such damage and something that is nonsense etc.. I felt he was not on the subject of the claim, I then asked him to provide me the policy that I signed on, and a request obtain a copy of it.

He denied it all and also refused to take my claim. He said to me that he is not going to give me anything and there is not such claim form for this matter, and pushed me to file a lawsuit if I am not happy with him. I then said to him that how am I going to prove that I have been in your store-Best Buy-to claim the insurance. He then handed me his business card and, kept denying to take my claim even on my several requests before I left the store.

The people that work at this store are so ** It seems like no one ever knows what the term customer service means or even how to just be nice and friendly! Getting someone on the phone is nearly impossible and they will never call you back. Do not buy a mobile phone on their warranty coverage. It's the most expensive in the market and does not cover theft or lost phones, plus, it takes forever to get it back. I'm on day 15 when I was promised it would only be 5 days and no one can even give me an anticipated delivery! Do yourself a favor and skip this place, you will save a lot of brain cells.

I purchased a new HP laptop for $795.00 from Best Buy in May 2009. I was offered extended warranty at the time of purchase. I initially declined. I went back to same store on June 14, 2009 to purchase a desktop computer plus accessories for $1,500.00. Again, I was pitched for extended warranty on both computers. I was reassured that accidental damage was included with extended warranty. I agreed to purchase 36 month warranty for the laptop only because it would be the one most likely to incur any damage.

I paid $285.00 for extended warranty. Joe ** registered extended warranty and HP warranty in his name using his email of ** with telephone number **. My husband was arrested for a private matter on 3/1/2010 and remained in jail until June 2010. On April 1, 2010, I was opening the laptop monitor, only to have the laptop base literally crack in half almost causing the monitor to detach from the base.

I took the manufacturing defective laptop to the same Best Buy where I purchased it from and was denied my claim. The store manager said that I wasn't the registered owner for either the laptop and/or the extended warranty and they couldn't honor the claim. I reminded them my name was on the both the purchase receipt for the laptop and the extended warranty and that it was my credit card that paid for both. The store manager said it was a "community property state" and that I still wasn't authorized to file a damage claim and that my husband had to file the claim. I tried to explain to the store manager that my husband wasn't going to be able to do this for a little while. The store manager reassured me that the delay wasn't going to be an issue. In the meantime, I had no laptop to use. My husband was released in May 2010.

I tried to file a claim on the internet and was told he had to come into the store. On the way to the Best Buy store, the laptop was dropped and shattered due to the faulty workmanship that caused the original damage, thus, compromising the integrity of the laptop's structure. In June 2010, my husband, completely furious, went to a different Best Buy, hoping for better customer service coupled with their desire to honor the "no fault" extended warranty. The store manager of the new Best Buy took the damaged laptop and filled out all the appropriate paperwork for the claim. About 2 weeks passed and we hadn't been contacted by Best Buy, so my husband called the toll-free number for Best Buy, only to be told the extended warranty had been canceled on April 1, 2010, and therefore, Best Buy couldn't replace the laptop for free.

Best Buy, however, felt really bad about the entire situation and had compiled a repair estimate for the damaged laptop. It would only cost $1,075.57 to repair the damaged $795.00 HP laptop. After a heated argument and the police being called, claiming we had been denied service and had been told to leave the store, we refused. After showing the police officers our documentation, they declined to oblige Best Buy allegations and left, advising the store manager to not file another "false police report". After another hour of no headway toward normalcy, we left very angry and disappointed.

We called the toll-free number for Best Buy the next day. I was reassured that our laptop was covered and they were going to replace it for free. All we had to do was go to a different Best Buy and pick out our new laptop which was up to $795.00 value. When we arrived to do as instructed, we were advised that the extended warranty had been canceled because accidental damage wasn't covered. We were told that we needed to let them know about the repair estimate within 24 hours. Needless to say, we left a.s.a.p., very angry again, but didn't want to get into another argument with Best Buy. We did ask this store manager if we had "stupid" tattooed on our foreheads before leaving behind our destroyed and worthless laptop with no refund for the canceled warranty and definitely no customer service.

We figured it was a total loss and never contacted Best Buy again about any issue. On May 16,2011, we received a renewal notice for the alleged canceled extended warranty. The Geek Squad confirmed the warranty was still active but that it was our fault for not returning a message left on **. We have no idea who this number belongs to, not to either of us, ever. Plus, the Geek Squad supervisor, Bruce, initially stated that the extended warranty had been canceled because accidental damage wasn't covered. I asked where the refund was for the difference of more than a year of unhonored coverage. The supervisor said that we were not entitled to a refund because Best Buy had to cancel the extended warranty due to the fact that accidental damage wasn't covered.

Once again, I quickly found myself in a never-ending cycle of absolute insult delivered by Best Buy and the Geek Squad. I finally interrupted the Geek Squad supervisor and said, "Do you really think your customers are ignorant and cannot fathom nor understand when they are being cheated?" The supervisor told me that he was going to terminate the call if I didn't change my attitude. I advised Bruce that jobs are mighty scarce in this county and that if he terminated the call and didn't provide clear and straight-forward answers, I would file a complaint Consumer Affairs.

Suddenly, I had the supervisor's attention. He put me on indefinite hold and returned after 28 minutes of hold time. Bruce advised me that the extended warranty was still active, however, accidental damage was not covered. He said that I was entitled to a refund of the difference between when I filed my claim in June 2010 to now but that we had to go to the Best Buy store that issued the warranty in the first place to request the refund. To be fair, Bruce did offer to cancel the extended warranty today while on the phone now but couldn't offer any sort of back dating, We declined his offer. Bruce then offered a tip to ease our request. He said that the way to really get this problem resolved was to ask for an Operations Manager. They are the only ones that know what they're doing and will handle our request for a refund as quickly as possible.

To date: 1) Best Buy has possession of the damaged laptop since June 2010, depriving us of any possible salvage of parts to try to reduce our costs of new replacement; 2) Best Buy and/or the Geek Squad never contacted either my husband or myself about any of our issues. They had my husband's email address from the initial warranty registration and our new, correct phone number since April 1, 2010 when I attempted to file the first claim; 3) Best Buy has threatened us with the police; 4) Best Buy and the Geek Squad has repeatedly insulted our intelligence not only as educated consumers but private business owners, plus my official title is "Dr. Rabiah **".

My husband is equally well-educated, plus he was a regional manager for Best Buy for many years before re-enlisting in the US. Army; 5) Best Buy has refused to refund our money for the warranty they canceled last year; 6) Best Buy and the Geek Squad have refused to accept any responsibility for their misleading information regarding the extended warranty; 7) Best Buy Corporation has declined to even apologize for any event during the entire fiasco; 8) We still have to file a "request for a refund" and pray this time all will go well, especially if we remember to contact an Operations Manager since no one else knows what they're doing at Best Buy.

I purchased an extended warranty from Best Buy for a 50-inch Samsung plasma TV. One pixel broke and now a small bright light shines in the screen. I called Best Buy and they sent a tech. They will not fix the TV because they say only one pixel is broken. They say I need at least seven pixels to be broken for them to fix it. Result: I have to watch a TV with a light coming out of it! Don't buy extended warranties from Best Buy, they always find a way to go around it!

In December of 2009, I bought a new Sony Bravia television. In October of 2010, the picture went bad. I called their Geek squad and they came to my home, looked at it and said it needed a new panel. I waited months for the new panel and when it finally came and they took the TV apart, the TV has no panels it is entirely digital. The TV needed to be replaced and I have been waiting weeks for a new one. Best Buy assumes no responsibility and makes me deal with Sony. They will not replace the TV and get a new one from Sony even though I bought an extended warranty from them; I am still waiting for a new TV.

In August 2009, I purchased a Sanyo 1080P projector and paid roughly $250 for a Best Buy Extended Warranty. This guy said, "Hey, our Warranty is better than Sears. No questions asked we will fix or replace." In December 2009, the unit began to overheat and turn itself off. Then a filter warning light came on. We contact Best Buy Warranty and after finding out it was a projector, they put me in contact with an independent contractor who works with Best Buy.

That company is called Socal Tech. They came out and cleaned the filter. They said nothing was wrong with the unit other than a dirty filter. The service guy said there can be no heat on the unit and having the heater in in the house could cause a problem. (Yeah, right) Well, we put two air condition vents next to the unit to keep it cool. Also, he said to clean the outer removable filter every week which I do. The unit seemed to work okay. In April 2010, the Unit started overheating again; this time the lamp went out. We called Best Buy and they said I need to call the manufacturer as it is under manufacturer warranty still. When I called Sanyo, they said I needed authorization from Best Buy and I need to ship the projector to them at my cost.

Best Buy said they had no clue as to what number they were talking about, and further said that I cannot ship the projector to Sanyo. Best Buy said I need Socal Tech to pick up the unit. I did exactly what Best Buy said to do. Socal tech contacted the manufacturer and they said that I, as in the Owner, must ship the product.

Finally after 3 weeks,Best Buy obtained a lamp and replaced the filter, cleaned the unit and fixed the Lamp. Okay, all happy, right? No, the unit began to overheat again in November and the lamp went out again. This time Best Buy said, "Oops, we sent you your one time lamp replacement from your Best Buy warranty already. It's not covered anymore. Apparently, Best Buy rather than getting the lamp from the manufacturer like they said, got it from their stock and charged my warranty the one time replacement. They stated that nothing is wrong with the lamp despite my repeated argument of why the unit continues to overheat particularly when there are several fans inside and an air condition vent blowing cool air on it.

After talking to over 30 different people at Best Buy including upper management, nothing has been done. They said if there is an underlying reason why the unit lamp keeps blowing out, they will not fix the projector. They blamed me, that I did not have the unit serviced properly. It needs to be serviced once every year. Even though they have it in their records that they serviced the unit 6 months prior, they are still blaming me. It is now 4 weeks later and nothing is being done to fix my projector. How can Best Buy boast a great warranty department when they don't honor their warranties? If this had been Sears, this would have been taken care of at the words, "Hello, can I help you?" Sears rules, Best Buy sucks.

On 11/28/2010, I purchased two game tapes for the computer. Neither one of them worked. Nothing came up on the screen. I took the tapes back on 12/4/2010. The guy at the register said I could change them, so I went to the back of the store and found three tapes that I liked. I exchanged two and purchased the other one. I asked the guy what would happen if those tapes didn't work; he said to bring them back.

When I got home, I tested the tapes; only one of them worked. I took the tapes back and told the guy at the door they didn't work and he said he remembered me from the last time. I told the guy at the return counter and he said I couldn't return the tapes because they had changed them once and you are only allowed to make one exchange. I told him to give me store credit or give me my money back and he said he couldn't do that and called a supervisor. When the girl came over and he told her what was wrong she called another person. He took the tapes in the back and said he was testing them. He called another guy that called himself the Geek Squad. They said one of the tapes didn't work but the other one did. I told him it didn't work on my machine. He wanted to know what type of computer and laptop did I have and I told him. He said maybe the computer wasn't compatible, and that it had to be a Windows 7. I told him I had a Windows 7 PC and it didn't work, so he wanted to give me the same tape and I told him no and he said then there is nothing he can do about it because the tape was open.

So then my husband asked him how do you test a tape if you don't open it. He said you should know what is compatible to your computer. He refused to give me store credit or let me get something else in the place of it. He said the only thing he could do was give me back the same tape. So I told him I would take it a step further and he said you do that, but, before you do, read this, and he pulled a receipt off the computer and I told him I wasn't reading anything because I would take it a step further. So he refused to give me back my money and this is why I am writing to you, because I don't think I was treated fairly. Oh yes, he said for me to bring him my computer and let him check it;maybe he knew more about it than I did and he could make it work.

I bought a Viper remote start system back in October for my 2011 Camey. Have been in four times, still does not work. Chris said can't replicate problem so will just keep queuing. I have had it, $400 later I have nothing! I want this fixed!

I purchased an X-box 360 and Guitar Hero about 1 year ago. The sales person convinced me that the warranty was the greatest, a "2 year, no questions asked policy". You return it for any reason and they would replace it with a new one right off the shelf, no questions asked. It was only $60.00 extra for the X-Box 360 warranty and only $30.00 for the guitar hero warranty. I fell for it (stupid me I guess). My X-Box 360 door doesn't open & shuts all the time, doesn't read games or DVDs, makes weird sounds when it does decide to read them, and it puts scratches on them.

The Guitar Hero drums stopped working along with the guitar. I tried to enforce my all so great warranty and was shot down. The manager said that, that used to be the policy, but not anymore. They said they would check my X-Box 360 through "Geek Squad" and would send me a refurbished one. My warranty is still good until 02/24/2011, but I can't have a new one right off the shelf. What did I pay extra money for? They said they no longer carry that one and if they did, they wouldn't give me a new one. When I asked what I could do they said I could call 1-888-best-buy to complain, but that wouldn't change anything.

When I returned my guitar hero, they said they no longer carried that kind and I needed to pay $10.68 more for the one they had. I argued and won that one and they did replace it at no extra cost, but only after I asked to speak to a manager and I made a scene. There were specifics when I was sold this warranty and those specifics were the only reason I purchased the warranty. I feel they should replace my X-Box 360 with the one they do have, right off the shelf, not something refurbished. It isn't my problem that they made promises and then changed them. I really don't know what to do, but I am willing to do whatever it takes for them to hold up their end of the deal. I am a single parent with 3 boys and I don't have the extra money for nothing and that is exactly what I got.

I bought my 13-year-old son a $100 phone at Best Buy. The salesperson at the checkout counter tried to sell me a warranty, which I initially declined. When I said that I bought the phone for my son, she said it would be worth the money because if "anything" happened to the phone, we would get a new one. I then thought it would be worth it, but of course took the employees word for it and did not hold up the line reading the entire contract. My son dropped his phone and the back plate that holds in the battery shattered. Everyone drops their phone occasionally, right? Best Buy said that it was not covered, just "normal wear and tear". Okay, who defines "normal"? I am really ** that I got talked into something that is basically useless. People should be made aware to not believe Best Buy's employees. No one should buy any type of extended warranty from them. It is a huge rip off! They are just out to lie to consumers to make a buck.

I purchased a GoPhone at Best Buy and purchased the $14.99 warranty. At the time they told me that if anything happened to the phone, they would replace it for free. Today, I went with my disabled brother who also purchased the same phone and plan after his phone broke. Upon speaking to the sales associate, he was told that the warranty does not, in fact, cover anything and he would have to pay an additional $150 to purchase another GoPhone. This warranty is useless. At the time of purchase, we actually thought it was a good deal and told others about it. I have sent at least 5 or 6 people there to buy phones.

My boyfriend and I purchased a camera with a replacement agreement back in 2006. We were told when we purchased this warranty that no matter what happened to the camera, if it broke I could bring it in and it would be replaced. The original camera that we purchased (cannon sd600 on 11/01/06) broke some time after it was purchased. Took it into best buy in San Bernardino (9/23/07), and I was told we were going to to do an exchange on the spot. I decided to pay an additional $50 and upgraded the camera to a higher model (the Canon SD750).

Zero problems with this exchange. Took all of 10 minutes of my time, great experience. I haven't had a problem with the camera again until this year. I took it back to best buy in San Bernardino to get fixed because the screen was not working and neither was the lens. I explained to the associate that I had a replacement agreement and had exchanged the camera before, but he stated that was not Best Buy's police and that it had to be sent out for repair before any exchange would be made.

They sent it out (4/3/10) and I got it back (repaired) just in time for my college graduation and it broke again shortly after. I took it in for repair to Best Buy in Orange on 6/7 explaining again that this camera should've just been exchanged already but again they said it had to be sent out. When I picked up the camera I did not have my battery with me as I picked up on my way home from work so we couldn't test it.

When I took the camera out with me one night shortly after it still was not working. I took it back to best buy in Orange again and explained I wanted a replacement. The same associate told me it had to be repaired three times and still malfunction in order for me to receive a replacement. I protested, telling him that we had purchased a replacement agreement and the item should've been replaced already and this had caused major inconveniences for me. He said I was misinformed about the warranty I had and there was nothing he could do but send it out again. He told me that if it came back broken again that I would be given a replacement camera.

So without choice I sent the camera out for repair with the battery fully charged so they could make sure it wasn't the battery that was the problem. So when I went into the store today (7/9/10) to pick up my camera an associate found my camera and handed me the paperwork to sign for it. Before I signed anything I tested the camera and it was still not working. I told the associate that I wanted my replacement since this was the third time that it had gone out for repair and it was still broken. The associate told me he couldn't do that since there were no notes showing what the repair company had did.

Another associate began to help the one trying to help me. Informed me that when I upgraded my camera back in 2007 the associate at Best Buy San Bernardino did not transfer my warranty to the new camera. I stated that wasn't my problem and the camera was still broken after being sent out for repair three times. The associate said he had to update the warranty information and then send the camera out again because the company had sent it back stating the model of the camera did not match the warranty model and since no repairs had been done to the camera I could not get a replacement.

I questioned how my camera was fixed when it was sent out from Best Buy in San Bernardino if the warranty didn't match and he stated he didn't know, it must've slipped their attention that the model and serial numbers didn't match. First of all, how does my camera go out for repair three times before someone notices it's the wrong model and serial number to match my warranty? That's horrible work on the behalf of Best Buy's employees. It would appear that none of the employees pay attention to what they are handling or the paper work that is sent back form the repair facility. Secondly, if that was the problem from the beginning how was my camera temporarily repaired the first time it was sent out from San Bernardino in April? Third, I was told that if it came back not working this third time that I would get a new camera. No problems.

Because of the repairs (or apparently lack there of that none of Best Buy's associates have bothered to pay attention to), I didn't have my camera when I went to Hawaii for a week, for my Grandparents 25th wedding anniversary, and other small events that validate why I bought a small camera in the first place. I have unwillingly honored my end of the bargain of sending out this unit for repair three times,and all three times the service was not upheld. The camera is still broken. It's time for best buy to honor their end of the bargain. I expect a replacement camera like I was told I was going to get not only from the Warranty I was told I had bought but from the last associate who assured me I would get a replacement after the third send out if it was still broken.

I purchased a Gateway computer with a $200 three year in home service contract for a total of $1300 from Best Buy in Greenwood, Indiana on 12/20/07. This was my second computer with in home service contract purchased from this store. For the first one I was told the service contract covered everything but software. However, what I didn't know is that the new service contract did not cover my 23" HD monitor so when it died I had to fork out another $300 for a monitor and 4 year service contract. Then while still under warranty my CPU died. I took it into the Geek Squad and was told the motherboard needed replaced and I would get it done quicker if I called the 800 Geek Squad number and had them repair it in my home.

So I called the 800 number, made an appointment for the repair and was told the parts would be sent directly to me. The day before the technician was due to arrive I called the 800 Geek Squad number to tell them I had not received the parts yet. They looked my account up in their computer, said they had a record of me calling but no record of parts ordered or a technician scheduled. The next day the technician assigned to do the repair called to confirm he was en route. I explained the situation and he said he was never informed of any changes.
OK.

So now I haven't had a computer for two weeks and I'm back to square one. I was so up set with the 800 guys I decided to just take it directly in to the store Geek Squad. When I dropped off the CPU I was advised that I should have them do a data retrieval in case the hard drive was damaged also - another $100. Two days later they called and told me they couldn't get all the data on a disc and I would have to purchase an external hard drive - another $85.

So now all I have to do is hang in there their estimated one to three weeks for repair. Three weeks came and went. I started calling weekly. The last two times there was no information available. I finally reached my limit and called and asked for the manager. I ended up getting "Dan", who wouldn't give me his last name even after I asked for it, whose title is Computer Department Head. I got all the usual run around and told him I wanted to speak to someone that could help. He accessed my info on the computer and told me there was no new information available and "there is nothing we can do, it's out of our hands". I informed him I was going to contact anybody that would help me - Better Business Bureau, Call Channel 6 - and then he accused me of threatening him.

So here I sit with an investement of $1785 and no computer for 9 weeks & 4 days with no hope in sight. As you can guess I'll never buy another computer from Best Buy. I'm an old timer and I feel if you are not going to stand behind your service, you are worthless. Nuff said.

I purchased a laptop computer on 10-26-2009. I was later sent a letter from Best Buy that said I could buy an extended warranty. I contacted Best Buy through the internet. I had a written online chat session with Charenda. I can send you a copy of this online session. She wrote back to me that the extended warranty "If you accidentally damage the product they will repair or replace it." Now, they are saying the extended warranty does not cover damage. They are asking for a payment of $ 488.59 to fix the laptop. I sent them the paper work on or about December 18th, 2009. They charged my credit card for this warranty. I checked off the 3 year warranty for $179.99, but they billed my credit card for $169.99. I feel like this happens a lot with Best Buy after viewing complaints on the internet.

I purchased my first computer in 1997 relying on the recommendations of the salesperson and I purchased the 3-year in home protection policy as I lived 110 miles from the nearest big city.

After three months, I experienced problems and delays in getting online and others once I was online. I called Best Buy to send someone out to fix it and I was asked if I purchased the hardware extended warranty or the software extended warranty. I said that the salesperson did not distinguish between the two at the time of the sale and that I wasn't sure which I had. I was then told that before they could send someone out, I would have to be on the phone with one of their technicians to determine the cause of the problem. To do this, I had to go online.

I explained that the dial-up was the only internet available where I lived and that I couldn't be on the phone with them and online at the same time if I were successful in going online. I told them that I didn't have a cell phone to handle their call while going through their diagnostics. They told me that they were unable to help me and that unless I could do as they asked, my warranty was null and void. I was so mad that I wanted to go to their store and smash the computer on the ground and walk around with a picket sign saying "Best Buy doesn't honor their warranties."

I paid over $150 to have it repaired and I was stuck with a piece of crap, E-Machines computer, for years and unable to afford to replace it! I will tell all my friends not to deal with Best Buy if possible as they are a bunch of crooks!

I went to Best Buy to purchase my children a computer and made sure to purchase Warranty with them. When I went to collect on the Warranty, I was informed that they sold me the basic one that covers hardware, software, and normal wear and tear. Now from what I know, the laptop itself is hardware but Best Buy does not cover this type of hardware.

It gets better; I started by talking to a sales associate and was transferred to a manager. From the manager, Amber, after I told her I was sold the warranty on false pretense, she transferred me to the computer department sales associate. After talking to him, never got his name, I was told that employees were trained to sell the top warranty and I should have bought that one. I explained to this sales associate that I told the employee I needed one that will cover what my child would do, as in drop it, that the warranty would cover it.

This is when it gets really good. He said that it wouldn't be covered but they will prorate my warranty and give me a refund. I agreed because what other options do I have and said I would be sure to let on the way they treat their customers. I was then told that I could not tell my truth to anyone but the real truth that was his. Come on why argue. So, I told the sales associate why argue about this all night, he was not there at the time as I was and I will tell what really happen not his version.

I will not be buying anything from Best Buy ever again and with the bogus warranty sold consumers need to be aware. Also as a consumer, I have the rights to tell my side of the story even if it does not agree with what sales associate say. Good luck to all that buy from Best Buy, I know I will not be anymore.

In November 2009 I bought an Insignia 47" LCD TV and bought the extended warranty thinking that if anything were to happen, I could get it fixed or replaced. Other electronics I have bought, things were a little different. I was cleaning my house and bumped the screen with the vacuum. I didn't think it was hard enough to do anything so I wasn't worried until I turned the TV on and there was nothing but sound.

My extended warranty didn't cover it. It was an honest mistake that could happen to anyone. Best Buy needs a better policy and is a total disappointment to me. I will never go to Best Buy again. It's more like Worst Buy. From now on I will buy all my Electronics from Sam's Club because I work there and I haven't had had problems before or since I have worked there.

I went to Best Buy last year and bought a brand new laptop and Asus laptop on 2/4/2009. It was recommended that I buy an extended warranty on my laptop. So I did and it cost me almost another 500 dollars and it would've ended on 2/4/2012. My manufacturer's warranty on my Asus ran out on 2/4/2010 and I brought my computer. Best buy told me that it was too much to be repaired so they did an exchange and then told me, "oh well, we honored our warranty and since this is a new computer, with this new computer you have 14 days to put a brand new warranty on it". I was like, "wait, what happened with my other laptop being covered till 2012?". I don't get it. I think I was ripped off. Can somebody help?

Judge for yourself... I bought a plasma TV from best buy. I also bought the four year warranty for $299.99. I called to report that my TV broke on 12/28/09. I had service people come out to make repairs on 12/31, 1/8, 1/15, 1/22, and scheduled today 2/2/10. My plan says that if three repairs are made and a fourth repair is required, the TV will be replaced. I have been on the phone for hours trying to get the TV replaced, but they absolutely refuse to replace it, stating (over and over) that it is only one repair. So if it takes them 12 months to repair your TV, It's only one repair. I spoke to several people. They are clearly trained to do business this way. I will not use this company again.

We were told by the sales agent that the 3-year extended service plan on our projector included replacement bulbs throughout the 3-year period. We received our first replacement bulb in April 2009 (14 months into our service contract). The bulb was faulty, putting out far less light than the original bulb. We were in the midst of selling our house and did not even bother reporting the faulty bulb, knowing that we could get a replacement later after our house sold and we got resettled. In September, after settling into our new house, we contacted Best Buy.

They told us the plan only included one replacement bulb, and that they could not do anything about the faulty bulb after 30 days. I was very polite through the whole ordeal, but Keith, the store manager, ultimately refused to make the matter right. We paid $200 for the service plan, and the primary reason we bought it was for bulb replacements. We were lied to and we wasted our money. I do not plan to shop at the Mansfield, TX store again, and likely will not make any future electronics purchases from Best Buy.

Best Buy customer service and warranties are not worth the paper they are written on. Typically, in the past, most stores honor their warranties, and work with the customer to ensure that they are satisfied. This, unfortunately, is not true for Best Buy, specifically the Best Buy in New Market and Aurora. I purchased two HP laptops, one for my wife and another for my daughter, who would be attending the University, and in this day and age, is an absolute must have. The salesman suggested that I get the warranty, and assured me that if anything went wrong with them, they would immediately have it fixed, and if they were not capable of fixing the problem after 4 attempts, they would replace the unit. As luck would have it, I have had absolutely no problem with my wife's, but my daughter's has been a disaster since day one.

To make a very long story shorter, we have taken it back numerous times, for the screen that flicks. Each and every time we have taken it back, it has been for the same reason. We have shown the attendant at the geek squad each time the problem, and had it sent out. On a couple of occasions they placed it in the back, and never sent it, and called to say that there was no problem. On other occasions, they have sent it out, and each time it comes back with something different repaired to solve the original problem. To top matters off, when they sent it out, my daughter is without a computer for 3 to 6 weeks. Finally, we've had enough, and we were assured that the laptop would be processed under the no lemon clause of the extended warranty, and the employee wrote on the paperwork that it would be. I then got a call, saying that they were going to try and fix it again, and that since the unit had not been sent out of the store 4 times, they would not honor the no lemon clause.

After a lengthy discussion, they tried, and again the problem existed. I was again assured that if anymore problems were to occur after this, that I would have no more problems under the no lemon clause. You guessed it, the unit was not fixed properly, and again, I had to take it back. I was told by employees at the New Market store that, there had been issues with management, and that if I wished better service, to take the unit to the Aurora store as the warranty was good throughout all Best Buy stores. I did this, and again the technician looked at it, and stated that it would be processed under the no lemon clause, and wrote on the paperwork that it would. Lo and behold, a week later I got a call, stating that it would be sent out for repairs, and that they would not honor the clause, because their paperwork had stated that it had been sent out for different reasons, thus it did not qualify. They wrote the reason on the paperwork when they sent it, but remember it has always been for the same reason that it has been returned. Best Buy has managed to use a play on words, not to honor their commitment to their warranty.

I have also attempted to correspond with the head office, and have been ignored with regard to this matter. Obviously, first and foremost, the warranties that Best Buy offers are absolutely useless, and they never have any intention of honoring them. Their customer service is absolutely horrid, and they only pay customers lip service, when dealing with them, and lastly, they have no regard for the ramifications of their actions and carelessness when dealing with a student in a university that requires the use of a computer. To make matters worse, one of the times the laptop was brought in, the technician had the audacity to tell my wife, to buy another, while it was being repaired.

I am still dealing with Best Buy, in an attempt to have the unit fixed, but I am sure that there are numerous people that have experienced the same runaround as I have. Because of the mass quantity of electronics that Best Buy sells, they are able to minimally undercut other companies, but in the long run, I have found out that there is a price to pay. I would not recommend that anyone buy a thing from Best Buy, if it involves any type of warranty, as they clearly want your money without the responsibility of honoring any agreements. Furthermore, they could care less about any customer, as they dictate any terms, and there are no ramifications for their actions. They have your money, and there is nothing that a single customer can do. Best Buy will continue to make excuses, until the term of the warranty expires, and then will state that it is no longer covered.

The Aurora store located at ** was also canvassed, and we were advised,and have the form stating that it was a lemon, to be told again that it does not qualify, after the fact. Best Buys sure stick together. Obviously, my daughter is in dire need of a computer for the university, and we have to be the ones to sort this out, as Best Buy has the computer for 3-6 weeks at a time.

I purchased new Apple MacBook Pro 23 on November 2008 with 36 month no hassle ($3,126.46) PSP extended warranty. Within 12 days, the computer was in for service because it would freeze up for no apparent reason. Subsequently, it has been in for service six additional times to replace the HDD and repair the CDROM device, however, the issues have never been fixed. According to the PSP warranty data, the computer is to be replaced after the third qualifying repair, however, this has not been done and the computer is still in for repair.

I have filed a small claims lawsuit against Best Buy Co, Inc effective January 6th 2010 based on fraud and intentional refusal to comply with their own warranty. I have been without my $3,126.46 computer for more than six months.

first of all, i purchased a psp for my son 2 years ago.i was talked into the warranty which i purchased. the psp stopped working after 1.5 mnths, when i took it back to the store i was informed would need the cord with it or they couldn't check it. fine went back home got the cord,brought it back to the store . a different rep looked at the psp tossed it back onto the counter & stated no warranty would cover water damage. stunned i asked why didn't plug the psp in like i was previously told. rep said we don't need a cord to see what's wrong. again questioned how she knew what could be wrong if didn't even plug in to see what the psp was doing. was told she was done with me & called up next customer. management standing right there, giggled & walked away.i said would never shop there again!

ok so i walk into best buy 2.5 mnths ago to get my son a sprint cell phone upgrade. again purchased insurance from best buy. cell phone screen got cracked took up tp best buy, rep said would take no longer than 14 days because of the best buy insurance. the phone was dropped off on 11/21/09, it's now 12/30/09 still no phone! when i went up there they said(of course) nothing they could do was all the insurance. no one can answer why taking so long & no one has offered anything except getting temp phone that only costs 500.00 down! no thank you. can't believe will ever shop there again. will cancel insurance for the phones as soon as get my son's phone back! i am also telling everyone i know about there horrible customer skills & hopefully will take a few people with me!!

Refused to honor 2-year warranty for Rock Band. The unit had been recalled several times. And finally it would not work correctly. Best Buy replaced it many times but said in the contract is was only too be honor once. I state when I went through the check out counter they offer me a two year warrant. Never once did they say it was a limited warranty. That is my issue. They sell warranties like used cars. The selling approach is a con and they do not disclose the fine print. Buyer beware.

Two years ago I purchased an X-Box 360 Elite from the Nicholasville Rd Store in Lexington Ky. At the same time I purchased the two year replacement guarantee. Recently, I have had sporadic problems with the device being unable to play DVDs. Since it continued to play games, I decided to live with the problem. Unfortunately, it now has trouble playing games, so I attempted to exchange the device according to the two year replacement guarantee I purchased for eighty dollars.

At the same store where I purchased the X-Box 360, the geek squad employee could not recreate the problem in the fifteen minutes of his time that he felt I deserved. He then proceeded to tell me that Best Buy would not honor the replacement contract I had purchased, despite the fact that the cashier had assured me that this was a no-questions-asked guarantee of replacement.

Before I went to the store on Nicholasville Rd, I called the corporate Best Buy help line, where a very kind woman told me to take the console to the store along with all original components. I did not understand why at the time, however upon returning home from the Nicholasville Rd store I found that the geek squad employee who tested my X-Box 360 had stolen the controller out of my X-Box 360 box. This is completely unacceptable.

bought new note book and warranty plan.told me thre hardware problems you get new comp or money back.well this is the third hardware problem and now they say they changed the rule to 4 in 4 years

I Have a Mitsubbsi TV from Best Buy with an extended warranty. They refuse to honor it. They tell me they only fix it once to the life of the three year warranty. I've had to replace the light bulb three times and now they won't fix it. One time was through Mitsubbsi them selfs. The Light Bulb is $265 each time I have to replace it. The TV will not work without it and I paid $ 1856. for the TV.

Bought Sony Walkman CD player and headphones. Sales clerk talked me into warranty and five weeks later when I came in with broken headphones they refused to honor it. That was my first and last purchase from best buy.

Bought a Zune from Bestbuy. I also bought the protection plan. It breaks in less than a year. We take it to Best Buy and they replace my 350 dollar 120 gb zune with a 32 gig zune and then tell my wife they have attempted to replace the product. Now, I can not get my zune back from best buy and I have an inferior product. I am personally out hundreds of dollars.

The extended contract on my Sony PC was not honored. With 7 months left on the contract I brought the computer in because the DVD burner stopped working. Although it would have been easier for them to fix it at the store, they said they needed to ship the unit for the repair, and it would take two weeks.

After a week the "geeks" called to tell me my computer was being returned unrepaired and my service contract was voided. The reason is when they opened the PC they found it "infested with spiders" and said it was a "biohazard", thus "voiding my service contract".

When I got the unit home I opened it to find some old dusty cobwebs and three small, long-dead, spiders. Instead of simply taking a quick vacuum to the unit, and then repairing it, they bailed.

I went through Best Buy Customer Relations and then was forwarded to 'Consumer Relations' (apparently where they send you if you are not satisfied talking with customer relations)and was told nothing could be done. I was surprised Best Buy was disinterested in losing a customer over a $30 repair item, especially for such a ridiculous reason.

I purchased an X-box 360 for my son in May of 2009. I purchased the extended warranty from Best Buy at that time. The power block failed around the 1st of October 2009, (5 Months). I returned the X-box to best buy for warranty repairs on October 7th. They ordered a replacement part and stated that we should have the part mailed to us with in 5 days. After 5 days I began receiving emails from best buy daily stating that the part was not in stock and the estimated shipping date would be the next day.

After 3 weeks of these emails and broken promises accumulated, I contacted customer no service and they stated they could not help that I needed to return to the store that I purchased the device from. I returned the store as instructed and they informed me that they could not help me as the part was on nationwide back order and that I should contact customer no service.

Since my son was without the use of his game and there was no end to this in sight, I went ahead and contacted Microsoft directly and purchased a power block from them. I received the power block within 5 days. It does not seem to be a shortage at the source just a shortage of warranty replacement parts. I am still waiting as of this writing for a powerblock from best buy and still receiving daily emails promising to deliver tomorrow.

I purchased a Guitar Hero Drum Kit earlier in 2009, and it was defective.(The red pad wouldn't respond)I had also purchased a 2 year warranty for the product, which I paid a total of $124.89 for the product AND the warranty. In February 2009, I had returned the product and it was replaced. I was happy. A bit later, I had the same problem with the replaced drum kit(red pad not responding,)but I was lazy and knew I had a 2 year warranty so I could sit on it for a bit. I returned the item to have it replaced again, and they didn't have any in stock. I asked for some other kind of reimbursement as outlined in the warranty, and we agreed on a gift card(that's all they offered me.)When I got to the store, I had to give them personal information I wasn't comfortable giving them because they had already given me a ration of you know what about the condition of the product.(Drum sticks were missing, and I had to go back home to find them, pedal wasn't there, I just forgot to pack it, etc)When I got my gift card they told me that my warranty had been 'fulfilled.'

This didn't sit well with me, as I purchased 2 years worth of warranty. And in the fine print the warranty clearly states that it continues the parameters of the manufacturer's warranty(which meant unlimited replacements)for the duration of the time purchased on the best buy warranty. They refused to admit they were wrong when I proved them wrong to their faces with their own print. They tried to argue with me by using some 'updated' literature they had under their desk, which you can't do, because at the time of purchase, that's not what I was given. They subsequently told me that they were done arguing with me, that they weren't going to listen to me anymore(this being after I proved them to be wrong on THEIR own terms and conditions)and they wanted me to leave the store. They then sicked their morbidly obese door manager whom I only know as "Cheese" to intimidate me out of the store. Fortunately for him, he was smart enough not to lay his hands on a 10th Mt. Army Ranger(Ft. Drumm, hooah!)Otherwise I could have fed all of Lafayette ham for Thanksgiving. After they told me to leave the store, around 15 - 30 store associates gathered around the spectacle that is I, jabbing me with common sense insults like "All this trouble for a $100 toy?" "This guy is wasting his time and looks like an a**" "Why is this guy making such a fuss?" I thought to myself "Why are all these people STANDING AROUND DOING NOTHING WHILE ON THE CLOCK?"

As a retired Marine it is my upmost concern that all my service brothers, along with every hardworking American consumer receive this information to avoid the extreme hassle and waste of time that bestbuy put on my family and me. Last December my Wife purchased an ipod touch for me as a christmas present. We then went and purchased the two year extended warranty on it, mostly due to the fashion the associate promoted the warranty to be, the associate promised that it would cover accidental damages and would be a very simple easy process if the device would need to be exchanged. Since the warranty is about two pages long worth of fine print we made the mistake of taking the associate's word and purchasing the warranty.

This past September 14th I took the device in because the battery was not charging or holding a charge. Right from the get go it was a complete nightmare! All the geek squad reps were completely unprofessional and treated my wife and I like some sort of cons. They finally took the ipod to what they said would be looked at and told us they would contact us as soon as they would know something(all our contact information was provided to them). After waiting and waiting and waiting on Oct 21st I personally went up to the store(best buy Rosenberg Texas) and asked what was going on with my item. And what a suprise, they had received it and somehow had just forgot to contact me. The bag where they had placed the ipod had a date of Sept. 30th. The worst part is they claimed that the device was water damaged and that I only had a standard warranty that did not cover that type of incident.

After speaking to a supervisor which was completely rude and unprofessional, I was out without nothing! And they even tried to charge me a labor fee despite nothing being fixed or replaced on the item! The supervisor asked me what I thought would be fair and I stated to repair or replace the device and he stated that he could not just give me $229.00, I stated that I guess thats what his company's reputation is worth then, and that it is clear how much they value their customers!! Today Oct. 22nd I went up to the Apple store located in the 1st Colony Mall in sugarland Texas, mostly due to informing myself that the liquid sensor that it has was actually not showing a positive test. The representitive I talked to at apple looked into it and had his tech ppl check it out and suprise suprise there was NO WATER DAMAGE to the device as best buy had stated!!

Thankfully Apple replaced the Ipod on the spot and I will be following up on getting everyone I delt with's info at bestbuy Rosenberg to file a complain. I clearly believe that they used the "water damage" as a copout and it is very sad of how badly they treat and respect their customers!! This whole situation comes across as a clear FRAUD to me!!! Maybe now that circuityouknowwhat is bankrupt bestbuy is overconfident and feels like they can treat customers as they feel, but as we all know we live in the wonderful age of information and CHOICES!!! Last time I set foot in bestbuy!!!

My televisions needed repair a tech accessed it and ordered a part on Sept 18, 2009. No one has ever made a phone call to me and I have been calling every day for almost a month. I then put in a request for A replacement tv. On October 15 I was denied (they left a message on my phone) because they have a part on back order that may be in by October 21. I have paid $400 for this warranty and have waited long enough for repair on this set. I have been very shabbily treated and have gone a month without a set. I believe there is a time limit of 15 days and then they have to replace the set. I believe they are in violation of this contract.

In Novemeber, 2007, my husband and I purchased 2 Acer laptops @$549.99 each. We paid the extra $249.99 for EACH laptop (45.54% of the cost of each laptop) for their ACCIDENTAL insurance. On September 18 2009 my husband, 4 yr. old son and I were going away for the weekend. I placed items, including laptop, behind our SUV to get loaded into the vehicle. My husband thought I already loaded our things into the SUV and backed-out of our driveway. He accidently ran over my makeup bag and my laptop.

The employees told us "anything accidental, like if you leave your computer on the top of your car and drive off, all is covered, except for full submersion in water". This store was all out of English contracts and supplied us with a Spanish contract...we don't read or speak Spanish. They have had my laptop since Sept. 18th and initially told us it would take a week.

It is now Oct 10, and we have been told that they won't fix or do stand behind their employees' claims. Corporate says they can't help; go to Geeksquad. Geesquad says they can't help; go to store management; store management says to go to Corporate.

I looked up under Consumer Affairs that under the Business and Professional Code, Section 7500; employees are not allowed to state untrue or misleading statements regarding the products they are trying to sell. IF YOU HAVE BEEN LIED TO REGARDING THE INSURANCE POLICIES WITH BEST BUY, PLEASE LET ME KNOW. I am taking this company to court~

3 years ago I purchased a Sirius radio (sportster 4) on sale for $121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade.

Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased.

They began to ring me up for the exchange, the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference,

Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more.

HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference...and this guy thought he'd give me an analogy. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.

so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy. I am now afraid abotu the tvs I bought with this warranty.

We purchased a Samsung 56" DLP HD TV in Nov 2006 with the extended warranty from Best Buy. About a month ago, it started shutting off randomly. I called the Extended Warranty Dept on 9/17/09. They took my information and scheduled a vendor named Precision Television to make the repair on 9/22/09.

I still hadn't heard anything by 9/30/09, so I call Precision TV for an update. I was told that they do not have an ETA for the parts and that they would put a trace on them. Additionally, I was told I would receive a call within 24 hours with the results of the trace.

Every call has been "we're doing the best we can", etc. I paid $2300 for the TV plus $400 for the extended warranty. I'm at 3 weeks right now and have no idea when the parts will arrive, let alone when Precision Television will be able to come out to fix it once they do. Absolutely horrible experience!

A Microsoft XBox 360 was purchased from Best Buy on 02/21/2007 with an extended warranty for 3 years. When we originally purchased the extended warranty for the system, Best Buy sold under the premise that that you just had to bring it to the store and Best Buy would replace it with a new Xbox. The first system failure occurred on 02/12/2009 and Best Buy replaced the system in store. A second failure occurred on 8/14/2009 and Best Buy stated the policy had changed. This system had to be sent off and would be replaced with a refurbished system within 4 to 5 days. We were provided with a refurbished system on 8/19/2009.

The refurbished system experienced problems and became unusable 3 weeks later. This system was returned to Best Buy on 9/19/2009 with an estimated completion date of 9/22/2009. On 0/27/2009 my wife called the Geek Squad at the Mall of Georgia Buford, Ga. Best Buy and was told they could not find a status of the Xbox in the system. She was told that it would be escalated and they would contact her the next day about the status. No one from the Geek Squad or Best Buy called back with a status.

On 10/01/2009 I went to the Mall of Ga Best Buy to find out the status of Xbox since no further information was provided to us. At the Geek Squad counter I asked to speak to the Store Manager. Blake O presented himself and I explained what had occurred plus provided him with the documentation. Blake proceeded to check on the status of the Xbox repair status. Blake returned and stated the status was still pending. He also stated that he would escalate the request. Basically the exact same thing that the Geek Squad representitive had told my wife 5 days before. Blake also stated that it was out of Best Buy's responsiblity now and the burden was on Microsoft. I asked him if there was anyone he could call and was told no, Best Buy had a policy in place and again it was up to Microsoft to replace the unit.

The attitude of the manager lacked concern for the customer. I would have been happy if the Manager would have just committed to calling me next day for an update but we could not even get that much of Blake O. In all a very poor representation for Bet Buy in general.

Was denied repair on a video camera. I bought extended warranty at time of purchase. Their repair facility said there was evidence of moisture corrosion on a circuit board. When I purchased the extended warranty, the clerk and Best Buy never disclosed there were caveats. I was told the warranty was unconditional. I'm out a camera and needlessly spent $79 for a useless "service policy"

I bought a 40 inch Sony Bravia t.v in december of 06 with the $400 (4 year) warranty. The t.v. worked fine until now. The geek squad came out since it's still under warranty and said that I caused the damage and they will not replace it. The t.v. cost $2074.00 to beging with. I have a warranty and they will not give me a replacement or anything. Don't every buy a warranty - they tell you in the store that it covers everything but it covers nothing. I reported this incident to the better business bureau so hopefully they will have a response. Be careful to what you buy from best buy...they are a joke!

On 7/14/09 I dropped off my Canon SD630 digital camera to be repaired at the Mentor OH Best Buy. The camera was purchased on 4/4/06 at their Iselin, NJ location for $399.99 we added the additional Performance Service Plan for digital imaging & video products for 4 years for $59.99. On 7/14/09 the camera was working perfectly when it was used in the morning later that day when I went to go check a photo the lens came out and stayed that way. A lens error came up on a black screen stating to restart the camera. The camera was restarted and no change, the lens will not retract into unit.

When the camera was dropped off with Dennis at the Geek Squad counter in Best Buy the condition of the camera was stated as "minor wear & tear". There were some scratching but that was all. Estimated completion date for repairs was 7/26/09. On 7/23/2009 Precision (company Best Buy shipped camera to be repaired to) called me and said that the warranty was void because of impact damage and I would have to pay to have it repaired ($155). I immediately called Best Buy after getting off the phone and was told not to worry about it and that they would escalate the claim and it would be taken care of since the damage was not there when I dropped off the camera.

I called corporate on 7/27/09 spoke withe Shelia (12:30am) she took down some information and told me I had to call back with the Performance Service Plan number. I called shortly after with the information spoke with Don (12:50am) he took down the PSP number along with some other basic information and told me to call back during normal business hours and to ask to speak to corporate. I called at 10:30am spoke with Jeff he gave me the corporate number which I called at 10:35am and spoke with Tammy for about an hour.

Long story short she told me I was responsible for the repairs because my warranty did not cover impact damage which I understand but the impact damage was not done while in my care. It happened sometime after I dropped off the camera on 7/14 with Best Buy she said since I had no proof that the impact damage was not done by me there was nothing I could do even after I told her that their employee Dennis said that the damage seen in the pictures was not there when the camera was dropped off. She offered to split the cost of the repair but why should I the customer have to pay for damage that was done by their company.

We bought a product ( overhead display dvd car vedio ) from best buy. We also bought a extended warranty for four years. We had a problem with the dvd player so Best Buy sent out for repair. Best Buy recieved back from repair and installed the unit back, but unit was not working correctly. Best buy sented back for repair then best buy said it cost more fix it then replacing it. So thay gave us a store credit but none of best buy have any unit in there store. I really want a unit with extended warranty. Please help I have a three years old that is driving us crazy.

They sold me the insurance without telling me that they will replace a phone if you lost it. I am paying $10/month for NOTHING. I remember asking the sales man at Bestbuy if loss or stole my phone from that i will be covered and he says "yes". I travel a lot and I need insurance to replace my phone if something happen to it.

That day forward, I promised myself to NOT to buy anything from Bestbuy anymore. By the way, the Indian Manager at the Mobile Department (Sterling) is rude. He yells at his people in front of the customer.

I bought a Nikon Camera and the sales person told me if I buy the warranty it would cover all damages. If anything happened to the camera just bring it in and Best Buy will replace it no matter what the damage is. I have owned the Camera since December 2008.

When I tried to use it on July 4th 2009 it would not work. It kept making a winding noise every time I tried to power it on. I brought the camera to Best Buy for the replacement that was promised by the sales person. When I brought it in they told me that they do not replace the camera and I would have to leave it with them for three weeks. I asked for a loaner camera because I need this for my work as a Realtor. They told me that I had to purchase another camera until my camera was being repaired and then pay for a re-stocking fee when I return the loaner camera. I think they are scamming customers into buying warranties.

On 4/20/09 We purchased a 52' LG LCD Flat Screen TV, I had a baby later that day and he was born with a heart defect and needed surgery so the TV was not a priority to us, we left it in the box in our living room. Things have settled down and we finally took the TV out of the box on 6/12/09 and its broken...The screen is damaged on the inside of the TV. I called best buy and they said since we had the extended warranty to call Geek Squad, they said it wasn't covered due to the type of damage. So we called the manager at Best Buy who told us that it didn't leave his store damaged and that we did it. I called 888-Best Buy and they said we waited too long to plug in the TV to find out it was damaged and it couldn't be returned and we had to pay for any repairs.

This is the 3rd laptop I have purchased at Best Buy. The 1st was an HP, 2nd a Toshiba, the 3rd HP. I purchased the full service warranty on the second computer (TOSHIBA). The computer hit the skids and I only had it for 2 years. I decided to buy a new computer and send the second one off for service through Best Buy. I could not do my school work and work without having a laptop while the second was being fixed. I have to admit, my first 2 laptop purchasing experiences at Best Buy were uneventful.

The 3rd purchase was disastrous. I came in to discuss how the service agreement worked for my broken laptop. Also, I intended to buy the new laptop. I had researched a few computers and had an idea of what I wanted/needed. I started looking on the floor and asked an associate about one of the computers. I mentioned I was sending another computer for service and the associate didn't even let me finish what I was saying before he told me I had to speak to the "Geek Squad" first. I did not need to because I had already spoken to them and regardless I was going to buy a new laptop. The guy was rude and I continued to look on my own. It was nearing closing time, so I returned the next day to finish looking and complete my purchase. I bought my (3rd computer) the HP laptop. The associate "sold" me on the $80 set up plan. In selecting the laptop, I asked the associate if it had Bluetooth. He indicated that it did and even helped me pick out a Bluetooth mouse!

I left my laptop around noon w/ the geek squad to set up the computer and remove all of the introductory crap. They told me I could come back at 4p. I would like to note, every trip from my house to Best Buy is THIRTY MINUTES! I came back over to Best Buy about 6 pm (two hrs after I was promised my laptop). The geek squad person told me it was not ready. Again annoyed, I left and went back home. I called the store about 8 p to see if my laptop was ready. The clerk said no, but it would be ready before closing. At 8:15p I started my 3rd trip of the day back to Best Buy!

I got to BB and the computer was still not ready to be picked up. I asked the desk clerk..."what the heck is going on here!? I was there 15 minutes to closing time and the laptop that was left almost 9 hrs prior was STILL NOT FINISHED!

I felt sorry for the clerk, but I drove a TOTAL OF 3 hours in the same day back and forth about this computer. The clerk said they would not leave until the laptop was finished. It was already 8:45 and I did not have the time to sit there and wait for an UNDETERMINED amount of time. At that point, I would have expected someone in management to apologize or SOMETHING! It was not the clerks fault. I called late the next morning and the laptop was finally ready. I drove back to Best Buy and picked it up. I came home and started to familiarize myself with the laptop. I tried to install the Bluetooth mouse, but could not get it to work. I called the HP help line to figure out how to activate the Bluetooth. The guy from HP talked to me about 45 minutes and I could not get the Bluetooth to work. I had already wasted about thirty minutes prior to calling the help line on the FAQ and the manufacturer's website.

The next day, I took the laptop BACK TO BB. Counting trips, this is my 5th trip to BEST BUY. I went to the geek squad and the clerk was very nice and she could not get the Bluetooth to work either. She suggested returning it for a new one because something was wrong with the computer. Okay fine. I had some personal information on the laptop and could not leave it to be exchanged without taking off my personal information, documents and photos I had transferred from the old computer.

I went home, removed my information and returned the computer BACK to BB. On my 6thTRIP and 6 hours of driving back and forth, the clerk who helped me this time told me the laptop WAS NOT Bluetooth capable. I was nearing the end of my rope and bought some type of USB adaptor.
Truly exhausted and worn down, I went back home and attempted to get the USB drive to work. I COULD NOT. I was so angry with best buy and the geek squad and the huge run around I received. I packed up all the crap I had bought including the laptop, the Bluetooth mouse, and the worthless adapter and took off on my 7th trip to BB.

I arrived at the store and told the clerk I wanted to RETURN everything. Unfortunately I had to exchange the stupid laptop. I told the clerk that I DID NOT want the $80 set up again because I did not have any more time to WASTE on the computer OR in BB!!!

The clerk informed me the $80 set up fee would not be refunded. I was stunned. Here I had driven 7 hrs round trip to best buy plus the hours I wasted on the HP site and with the HP Help. There was no way in H&LL I was going to waste any more time in the store. I told the clerk to just get his supervisor because my $ 80 was the LEAST I should be given! The supervisor came out and said they do not return service. I told him the service did not help me in the least and I had wasted way too much time, frustration, and gas dealing with this nonsense. The clerk said he could not refund my service amount even though I wanted nothing to do w/ this "service" on my new laptop. I told the clerk he might as well go get the store manager because I was not leaving without my $80! An apology would have been nice too.

Another "manager" came out and said they were going to make an exception but to be advised in the future services would not be refunded. I told this "manager I had spent several thousand dollars in Best Buy (tvs, 3 laptops, service plans) and I had no intention in EVER buying anymore of Best Buy's services. He said it is not their fault how far I live or had to drive. Agreed, BB is not responsible for where I live, but they are responsible for errant advice, hassle and inaccurate completion times. That is what I got for 7 hours of driving, wasted time and a laptop I was STILL NOT happy with!!!! How about a sincere apology?

UNFORTUNATELY, I still have to take my second laptop back to send it off for service. I have waited several weeks because I cannot stand the thought of BB let alone having to having to walk in the place in conduct business. Regretfully, there are not a lot of electronic stores BESIDES Best Buy. Clearly they are aware and conduct business accordingly!!

Purchased a Samsung 46" DLP in 2005 with an extended warranty. On April 7, 2009 we experienced the tv shutting off intermittently. I called in for a repair at Best Buy. Best Buy sent a third party to check it out, Rod's TV repair service. Rod's service came in to my home and carted away my tv to be repaired. They told me it would be 10-14 days.

I called Rod's, 3 weeks later and said they are waiting for Best Buy to order the part. I called Best Buy and they had no idea that a part needed to be ordered. It is going on the 7th week that I do not have my TV and each time I call Best Buy they have no idea when the part is coming. They told me they are still searching for it. How long are they going to search-until my warranty is up? Every week I call into Best Buy and they don't seem to have a clue to what is going on with my situation or the part.

Geek Squad has the worst customer service and really don't care about the customer. They always end the call with, "I apologize for any inconveniences and I am going to follow up on this and give you a call back tomorrow." Needless to say I never receive a call from them the next day. I would like someone from Geek Squad to live without a tv for almost 7 weeks now.

Today I have called and spoke to the supervisor and he didn't have any answers today either. He didn't even have an ETA for the part. I will be visiting the store where I bought the TV and start screaming over there as well. If they can't find the part and fix my TV then they should issue me a new one without question!

I paid 3000 for the TV and another 400 for the warranty and I'm receiving very bad customer service and no tv for 7 weeks. Not even a date insight for when it will be repaired!

We bought an extended warranty on our Whirpool dish washer when we bought it going on 5 years ago., which we only got to use a hand full of times out of the five years we had it. The extended warranty was 300.00 plus the dishwasher was 500.00 We have no idea if it was how they hooked it up or what, which we paid for the installation also, but never did clean our dishes. I would call them and they would say I wasn't loading the dishes right, or I should use a different dishwasher liquid

We have called several times because it just would not clean our dishes, their guys would come out , and they would take something out and we would have to wait for a week or two, just for something else to go wrong, since it started leaking at the sides of the door, not the bottom but at the sides, and this is how it has been since we had the dish washer, to finally they send one of their guys to change the motor, and they poked a hole in the drum, now they say it isn't covered with the extended warranty. They want to blame us for the hole, but it is funny the hole is directly under the heating element, right were they take the motor out. It didn't leak while he was here and turned it on, but when I went down stairs our ceiling was pouring.

Thy do not honor the lemon law. This isn't the first time with us with Best Buy, you would think we learned our lesson the first couple times with the computers we have bought from them. They say they have a geek squad, for what? They are of no help, and they are rude. Well we have learned our lesson...we will never buy from them, and we encourage anyone that is planning on buying to buy else where. I am sorry we have spent as much money at Best Buy through the years when we have got nothing that works.

Oh by the way, they will misplace your records also until someone else finds them. All the times we have had trouble with them, they never once honored what they promise.

Well, finally the tech DOES come out, an hour late, and when he opened the box with the new motor (yes the old one broke after only 2 years!) the new motor was broken as well. Guess what? Another week wait for the new part and appointment. DON'T BUY ANYTHING AT BEST BUY THAT NEEDS A WARRANTY PURCHASE. You will get NO service. They laid off many service people so the guy is over worked he said. No technicians to handle the load.

I bought a notebook from Best Buy and purchased their extended warranty. I was told that if the same thing broke on my computer three times within the warranty, on the fourth time I would get a new computer of my choice. In the first year I owned the computer, it had multiple problems. I sent it in through my manufacturer's warranty because it was about three times as fast as shipping it out through Best Buy. After my manufacturer's warranty ended and my computer broke again I sent it in through Best Buy. It was already my third hard drive. I was told (for the first time) that because I had sent it in through Gateway and not them that the repairs did not count towards "junking out" this computer. NO ONE ever told me this. NO ONE gave me a copy of my warranty. It was falsely represented. They should be happy I had it repaired through Gateway- it saved them money!

They would not accept the documentation from Gateway proving the repairs were done. I was also promised a new computer by the Geek Squad when it was sent in because it had so many problems. I did not get a new computer even though I complained. There is no one to call about the warranty, and the service center avoids customers by not having a phone number. You can only complain through the Geek Squad, and they have no power to do anything and they also do not care. My computer is in for the fifth time right now (through the Best Buy warranty alone; this does not count the times I sent it in to Gateway). They are STILL denying me a junk out. I have complained that when they have repaired the computer the same things they have repaired keep breaking.

I think they are replacing the parts with parts that are about to give out (saves them money I guess). The integrity of the repairs is VERY poor. When they put my keyboard back on after replacing some things under it, they did not line it up correctly and the keys crunch when I try to type just to add to my frustration. Since there is no one to complain to, my only option is to hire an attorney. They know that, and they know that it's not worth it for someone to do. The warranty is a sham, the employees are undertrained about it, and they DO NOT HONOR IT. I will NEVER shop at Best Buy again for any reason.

My son borrowed the computer to bring to college and dropped it from a moving vehicle. I told him not to worry as it was 'covered'...NOT!!!!

The geek squad told me it WAS NOT COVERED! When I told them how the policy was represented to me, that ANYTHING was covered,they refused to help.

I feel like I was ripped of by some street corner hood! What a joke it is to deny any help after being stupid enough to purchase a very expense warranty.

Never Again will I buy from this place!

I took out the extended warranty. 8/7/07 -bought an hp pavillion dv2550se laptop. started having problems a few months ago. they replaced the mother board. Had a bad ethernet. brought it home/still was not working 100%. This was just a within the past month. Then it was freezing up/stalling/took it back they said to a system recovery. I had made the back up disc. But when it came time to using them the system would not recognize them. I paid Staples locally to handle the backup on an external hard drive and do the recovery.

Brought the computer home still was not working right. Took it back to Best Buy I was told by Staples that the hard drive more than likely was bad. Under the extended warranty with Best Buy I should not be charged for Analysis of system which they did charge for 69.00 dollars. They called two days later said, I had a bad hard drive. They did reinburst the 69.00 dollars. I was then told it would be 130.00 for them to do the recovery.

I was told to call an 800 number to get the new recovery disc. I did and pd for the new disc. Dropped it off at Best Buy. Was then told I didn't have to pay for the recovery process. Left the disc. Went back yesterday May 2,09 and was told the recovery disc that had been sent to me was wrong. I was then told by Best Buy to call again and get proper disc. I called. The manager I spoke with said I had purchased the correct disc. This disc would not be recognized by my system with the new hard drive.

I phoned Best Buy back spoke with assistant Manager Tiffany. I told her I was both frustrated and angry that my system less than two years old was having so many problems. Not to mention all the flack with her help in the Geek Squad and trying to have me pay for things that were covered under warranty.

I told her my story. She said she would look into the matter and call me back in 24 hrs. I called her today, Sun May 3rd and nothing has been done. I said if they could not resolve the matter they could give me a new system. I have the original receipt. Total payment was $1511.10 349.00 was for the extended warranty for three years.

Now I am out my system. I told them I was unwilling to call the 800 number they provided me with again after much undo stress in speaking with someone from Asia who could not speak English properly.

The geek squad member arrived, turned on the tv told me it needed a Z card and he didn't have one. He had by chance had to use his last one earlier in the day for another customer. He idd say the new Z card would be ordered and shipped by second day air and the appointment for replacement would be May 12th. I didn't realize that 2nd day from May 1 was May 12. The bad thing is I'm recovering from surgery on my leg and spend most of each day in a recliner with my leg in the air.

When the geek squuad member left a email was received showing a customer charge of $746.63

One thing I do know is that I will never shop Best Buy again

bought a new laptop from this store. one big reason was they said they handled the warrientes there, bought 3/22/09 have 1 year warriety. 4/14/09 it would not boot up. carried it back. was first told it was a software issue then was told operating system problem. and for 280.00 they would reboot it for me or sell me an operating disk for 40.00 but it would take two wks. for it. that was my only options. they said if i did not do it i had an expensive paper weight.

i contacted the bbb. they suggested i contact toshiba, they said they would send me the disk free of charge and that best buy had no right to demand payment for the warrenty work wheather they booted up or gave me a toshiba disk.

Basically I was sold a product replacement plan but when the clerk described the plan he told me the terms of a service replacement plan. I didnt have any idea they had 2 different plans. The difference is a product replacement plan starts the day of purchase and voids the manufacturers warranity but the clerk told me I had 1 year manufacturers warranity and then my 2 year plan would start after first year.

When I called Best Buy about this issue they said sorry there is nothing we can do about this. It seems to me that it would be against the law to lie about the terms of a warranity just to sell it to a customer for the clerk to get a commission. Sounds like conflict of interest. Of course when I question Best Buy about this the mananger said she does not know if the clerk receives a commission for selling replacement plans(I have a hard time believing that). Its my understanding they get a commission for selling warranitys but not on products.

The clerk made such a good sales pitch I actually bought the service plan 1 week later

The result of buying this plan is they will not replace it and there is no accountability for best buy selling a fraudlent warranity and lying about the terms.

They put in a claim and said they would issue me the gift card, but only because I made a fuss. I finally received my gift card yesterday, (a month after sending it back), less the taxes I paid. I called the warranty company, who at first stated that taxes were NOT included. I explained my original conversation from the month prior, where I was told that it did in fact cover taxes, in order for you to go back out and replace the unit. I started to get frustrated with the rep. and asked to speak to a manager, I was put on hold for 10 minutes until she returned and stated she was incorrect and that I should have received the taxes as well, but unfortunately the department that I had to file a new claim with was already closed and that I would have to call the next day. I called today and was told that I had to fax over my original receipt (which they already had a copy of from day 1). I didn't even have my original receipt, so they transferred me to the receipt dept. who gave me codes that I needed to include when I shipped my unit back. But I went the extra mile and went to my local Best Buy in Simi Valley, who was able to print it out for me, so I was able to include it with my letter.

I first spoke to Dan who told me not to use the card I just received and he would issue me a new one with the corrected tax. I told him I used the card last night but wasn't able to get the right Playstation because I hadn't been sent the correct amount. Dan then said to not use the remaining amount on the car and another card would be sent with that amount along with the taxes they hadn't included. I told him that was unfair that I would have to wait another 2 weeks to get the adjusted amount and then asked to speak to his supervisor. I was connected to Jessica and was told that this was an isolated incident and that due to an error, the computer put in the incorrect tax percentage. Instead of 8.25%, I was given less than 1% tax. I went from receiving $41.24 in taxes to only $3.99 in taxes.

After over an hour of being lectured on having to resubmit my original receipt (which I wouldn't have had, had I not gone down to Best Buy to get a copy of, I was told that in order to get my money reimbursed, I had to fax it to them or they wouldn't help me. I explained that over the last month, I have spent more time begging to have my money returned so that I could replace the product immediately, as it was my kids only electronic entertainment, as well as being our main DVD Player and that they were telling me that due to THEIR error, I had to do make even more effort to get the remaining money that was long owed to me.

To me, they have committed fraud and I know I can't be the only one out there. First you are given one bit of information, then when it doesn't happen, they LIE about it, and then when you go up the chain of command, the TRUTH is given, but they don't make it easy to collect, you have to literally give more time and money faxing them YET ANOTHER COPY of what they already have in their possession, it's their attempt in trying to get you to give up and go on about your life. Most big companies believe it's not worth it for the consumer to make complaints.

Basically here is the deal, BEST BUY PRODUCT REPLACEMENT PLAN will make good on the warranty you bought, but they make money ripping people off by not giving them the full price you paid at the beginning, which is their big hype when selling you the product replacement plan. They are committing fraud by not including sales tax, and without that, how can you go back and have the product replaced??? I just happened to have caught it. The paper that the gift card is attached to states the amount on the card, I didn't realize it however until I went to buy the product and I didn't have enough on the card for the taxes. I came home and looked at the amount written on the letter they sent with the card and surprise, the amount was different than what I had written on my letter back to Best Buy with my product being returned. I was a lucky one to catch the fraud, but I know other's haven't noticed and BEST BUY continues this illegal practice, because no one does anything about it. After the communication, most people don't think the frustration is worth the head ache.

Just because the economy is bad, doesn't mean they should be able to steal from the consumers that have kept them from shutting their doors like Circuit City. It sucks to not have competition like Circuit City, because they always had lower prices, but now Best Buy feels they can rip people off and there's not a damn thing you can do about it.

I am just one more victim of BEST BUYS fraudulent practice and I hope this complaint doesn't go unnoticed.

I have the 52 GE HDTV for little over 4 years. Just after the extended warrantee ran out I started having problems. When I try to turn it on the on light comes on and off three times. After more than a dozen or more times it will come on, but it's the same thing day after day. I have to reset the #3 channel every time I turn it on, since I have a dvr box that requires #3.

The original price I paid for the TV including the 4 year extended warrantee was 1,432.98 I have not had i fixed yet, however I had to purchase a smaller set to use on the days I can't get it to turn on.

I purchased a radio for my suv there in the summer of 2005. I also added to it the PSP (Protection Service Plan) for and extra $50.00. In 2007 that radio quit work so I took it back and the Installers tested it and agreed it was bad. Best Buy at first did not want to exchange it under the plan as they did not sell it anymore. After arguing with the CS Rep, I got the manager who after 10 minutes of conversation finally agreed to exchange it for another like unit.

Well here it is 2 years later and that one has gone out. So I took it back and had it check and the unit was bad. This time the Best Buy rep said they could fix it and I had to talk to the geek squad. Now that was a bit odd as they fix computers. Well they have to send it off to some other location (The location is not disclosed nor do they have access to speak with anyone there, neither does the customers). This was on the 6th of March and now its the 3rd of April and my unit is not back. No one including corporate can tell me the status on me radio. If you buy from them be prepared to be treated as a bad customer not a valued one.

No Radio for a month and counting

I will think twice about buying anything from best buy. We are in a recession keeping customers satisfied should be a priority,look what happened to circuit city. Best buy, you could be next!

I went online to purchase a laptop for my 12 yesar old daughter. after picking out the laptop I had the opportunity to purchase an extended warranty. Because of bad past experiences with Best buy extended warranties, I called the local store and the 1-800 sercive number to verify the warranty would cover all damage , including accidental damage. Both the store and the sevice center said yes, accidental was absolutely coverd.

Now that I turned the laptop n for accidental damage service, Best Buy is saying my warranty does not cover the damage. They want over 300 dollars to repair the laptop.

I wont bore you with the details, but it boils down to Best buy has mislead me, then lied to me, then missed 3 warranty home service calls in a row, then I was told they were sorry but they just were not going to honor their warranty as it was written and sold to me.

Although I will not shop at Best Buy any longer I wont tell you not to, but I would caution you NOT TO TRUST ANY ONE with-in the BEST BUY organization. And be sure not to buy their extended service plans as they are known to do just about everything to avoid honoring their plan.

Sat at home on three diffrent days waiting for service tech's who never showed. Will replace the refgerator instead of repairing it out of warranty at a cost of over $800. Lost a few hundred dollars I paid on the extended service plan.

i purchased a printer in december 2007 and was talked into a product replacement plan. the salesman gave me a brochure that he stapled my recipt to that says PRODUCT REPLACEMENT PLAN' he showed me inside what to do if i have a problem with the printwer he even showed me with parenthies where to call. So the printer broke last week i called the number on the brochure and was told i don't have a replacement plan i have a service plan and if i want it fixed i would have to bring it in and leave it. i explained to them what i was told and i was told we dont care what he told you you only have a service plan.

I hav e a property managment / repair company i need my printer for work i'm forced to by another printer because i can't wait the three weeks it will take to get my printer repaired.

i purchased a printer in december 2007 and was talked into a product replacement plan. the salesman gave me a brochure that he stapled my recipt to that says " PRODUCT REPLACEMENT PLAN' he showed me inside what to do if i have a problem with the printwer he even showed me with parenthies where to call. So the printer broke last week i called the number on the brochure and was told i don't have a replacement plan i have a service plan and if i want it fixed i would have to bring it in and leave it. i explained to them what i was told and i was told we dont care what he told you you only have a service plan.

I had a best buy warranty on a camera. Brought into geek squad to fix went through their steps. The camera was a gift so it didn't have the correct address on the service plan I asked them to change it 3 times. The rep told me I didn't need to since the camera was suppose to be picked up in the store. The camera was repaired and was sent out to my old address that was on file. (the address I asked to change but they refused to). I had not heard anything about the camera it had been 2 weeks so I called best buy geek squad. They had told me the camera was sent out and they were going to check into getting the camera back. Luis was helping me and was very nice. I called back and he assured me that the camera was coming back to the store.

Another week went by so I called got Luis asked him what was going on he said he was going to call. Another week went by and i hadn't heard anything so today I talked to the manager he told me this is the first he had heard of this. Trying to tell me this is my fault since we had signed the form with the wrong address on it that we had asked to change 3 times. I was told by luis that this was not suppose to be sent out. So this leads me to believe that this is not my fault but theirs. All I want done is a camera that works. Like your warranty explains. I can obtain that in any number of ways. 1 get our fixed camera, or give me a store credit in for the amount the original camera cost so we can get a new working camera.

Now in writing this complaint I have wasted everybody's time and money. The location of this best buy is Marina CA (Store 1061) Marina, CA 93933. This was a complaint i filed to the BBB at best buy head quarters. I am still getting the runaround with best buy. Just got a call from the girl that help us from the start saying they are waiting on UPS and now this is their fault. The people at best buy will not get me intouch with the store manager so I don't know how I am suppose to get this resolved. Am I just at the mercy of lazy employees that don't know what they are doing. What I want is the camera that was fixed or reimbursed for a new camera. The same price I spent on the original one.

Purchases a tv through Best Buy when I purchased the tv i purchased an extended warranty as well. Purchased tv 4 yrs ago. Tv started turning off every couple min. Called Best Buy to have tv repaired since purchase warranty through them. Best Buy then directed me to Sony, Sony then advised me to go through sub contracted company because geek squad was busy and didnt have any apts till march. This call was place in the middle of January. Had a rep come out from a company called Frontier feb 4. It is now march 3 and I have been getting the run around.

Talk to so many different people and supervisors and no one can get the story straight about when the tv is going to be repaired. When repair man came to house he said all it was is the bulb he would order it and it takes 5 min to replace bulb should be in in about a week. Called Frontier every week for them to either say they didnt know what i was talking about or that bulb will be in next week.

Such poor customer service and is so frustrating when they can't get their stories straight. Calls are extensive and I always ask for a superisor. Have been directed to about 5 different supervisor some even said they will call me back in a few days and never do. Just want my tv repaired. After all I am entitled I paid for the extended warranty which expires March 16, 2009.

Never ever will purchase ext warranty through retail store. I rather just either purchase a new tv or call a local repair person and pay arm and leg for repair rather than deal with this nonsense.

I purchased a Sony Cybershot 8.1 MP from this Best Buy on March 1, 2006 for $499.99 with an extra $79.99 for a 4 yr extended warranty. The salesman, at time of purchase, heavily recommended the warranty when he found out we were purchasing the camera for our 2006 trip to Key West. He made a big issue of the fact the this warranty would cover anything and everything that could possibly happen to the camera, including falling in the water on our trip. A couple of weeks ago, I went to use the camera and the screen is damaged. I have no idea how this happened. The day before it worked fine.

When I took the camera into the Best Buy that I purchased it from the day I noticed the damage, the Geek dept refered me to the manager, Michael Foster. He told me that the warranty I purchased would only cover manufacturer defects. I told him that I purchased the warranty because the salesman had told me it would cover anything and everything. M. Foster's answer to that was, I wasn't there to hear him say that. That comment was pretty much calling me a liar.

As I read other complaints on this site and others, I see that Best Buy is either not training their sales staff to properly explain the warranties, if in fact there are two different types of warranties or they intentionally sell these warranties knowing that they will never honor them. My issue is that I never would have spent $79.99 on a warranty of a $499.99 item that would not cover everything. My signifant other was with me at the time of purchase and questioned the salesman along with me as to the content of the warranty. His name is on the original receipt as well as mine.

The screen is damaged with black, white and gray shadows.

Bought a 60 sony tv in april 2006 and paid 4500 not counting the 2300 for warranty and extra's. The tv will not last a year without having to be serviced. We were not told that this tv would have to be serviced each year. We haven't had the tv 3 yrs and its out again, this is the 4th time. Last time they came out to service it, we were told one more time before the 4 yr warranty was up, we would get another tv because of the lemon law. All they want to do is fix the tv. ITS A PIECE OF JUNK! When you pay that much for a tv, it should work longer than a yr.

They are just waiting for the warranty to run out. I talked to best buy and they told me, we should get another tv but it was up to the warranty dept. Well the warranty dept. is a joke!! Best buy sold us a defected tv, and could care less. I talked to sony, best buy, and what they call the warranty dept and they could care less. After spending 6800 on this tv and extra's, we had to go out and buy another tv. Wasn't a sony or from best buy. We will never buy another sony product, or ever go into the best buy store. I will tell everyone I kow that best buy sells defected products, and doesn't [care]!

These big companies shouldn't be able to screw someone like this. I should have looked at the computer before we bought the tv. Both best buy and sony have alot of complaints! I hate to think of the one's that didn't get the warranty, but it really doesn't matter on way or another. The warranty dept only cares about getting the money, not taking care of customers!

My issue is, two months ago I purchased an xbox 360. I brought it back today 2/28/2009, for an exchange, since I paid for the full extended warranty in the store. When I asked the cashier, what does that buy me. She said for the period of your warranty, if anything goes wrong, bring it back and you can exchange it for a new one. Great. That is worth the investment. I bought the warranty. HOWEVER, that is all lies, and deception. because when I got to the store today, the customer service rep said, we have to send it in for repair. It can be 5+ days. I said no, I bought the extended warranty. Well, she says, that doesn't apply to the XBOX 360.

I SAID WHAT? GO GET A MANAGER! This was J. Smith at store # 574 in Garner, NC. He validated her comments and said that is your only options. Well, I'm sitting there with a broken Xbox that I have only used about 15 times. This is complete fraud! And I'm trying to find out what else I can do? Do I sue Best Buy over an Xbox? I am definitely comlaining to every outlet I can find. I will have my wife conact her folks to see if I can get this on the national forum. I think it's ridiculous that they can do this.

i bought a samsung dlp 50"" tv set from bestbuy i aslo make the mistake of buying the extended warranty, about 8 months later the tv lamp burned out and after waiting for 2 weeks it was replaced for no charge, 4 or 5 months later the lamp burned againg after waiting for 2 or 3 weeks it was replace again, i asked why did the lamp kept on burning so fast they say it could be for many different reasons but they didn't check if was something wrong with the tv they just replace the lamp,

them about 3 months later the lamp burned once again i called bestbuy service center on 01/06/2009 two weeks later one of their technicians came to my home just to tell me he didn't have the lamp so i had to wait until 02/12/09 until they received the lamp because for some reason samsung wasn't making them, but right before the technician from geek squad left my house told me since this was the third time it happen in such a short period their could be a problem with the tv set, he also advise me to call the service number again and ask for a replacement plan, i did called they told me to wait for about five bussiness days i waited but nobody call,

i decided to call them, they told me once again to ask for a replacement again, i did file for a replacement plan once again and waited for 5 bussines days more, them they told i was denied due to reason it was just a burned lamp i replied to them i know is just a burned lamp but it is the third burned lamp in less than a year and half, she told me i had to wait until the lamp arrive which it was schedule to arrive february 12 of 2009, ok i decided to wait, on february 14 i called the service deparment and they reshedule me to february 22 because the lamp had not arrive at that moment, so i waited again until the 25 of february, i called follow the complaint and once again i was reshedule to march 24 2009. so right know i dodn't if theirs anything legal i could do about this situation i have all my receipst even the one for the extended warraty and i also have the receipts for when the techinician came to chance the lamps please if you could advise me i will aprecciated, thank you

i bought a samsung dlp 50 tv set from bestbuy. i aslo make the mistake of buying the extended warranty, about 8 months later the tv lamp burned out and after waiting for 2 weeks it was replaced for no charge, 4 or 5 months later the lamp burned again. after waiting for 2 or 3 weeks it was replace again, i asked why did the lamp kept on burning so fast. they say it could be for many different reasons but they didn't check if was something wrong with the tv they just replace the lamp,

them about 3 months later the lamp burned once again. i called bestbuy service center on 01/06/2009. two weeks later one of their technicians came to my home just to tell me he didn't have the lamp so i had to wait until 02/12/09 until they received the lamp because for some reason samsung wasn't making them, but right before the technician from geek squad left my house told me since this was the third time it happen in such a short period their could be a problem with the tv set, he also advise me to call the service number again and ask for a replacement plan, i did call. they told me to wait for about five bussiness days. i waited but nobody call, i decided to call them, they told me once again to ask for a replacement again,

i did file for a replacement plan once again and waited for 5 bussines days more, them they told i was denied due to reason it was just a burned lamp. i replied to them i know is just a burned lamp but it is the third burned lamp in less than a year and half, she told me i had to wait until the lamp arrive which it was schedule to arrive february 12 of 2009, ok i decided to wait, on february 14 i called the service deparment and they reshedule me to february 22 because the lamp had not arrive at that moment,

so i waited again until the 25 of february, i called follow the complaint and once again i was reshedule to march 24 2009. so right know i dodn't if theirs anything legal i could do about this situation. i have all my receipst. even the one for the extended warraty. i also have the receipts for when the techinician came to chance the lamps. please if you could advise me i will aprecciated, thank you

I have had several problems but now, may main problem is that I recently purchased an Ipod Touch (5/28/08). I purchased the extended 3 year warranty. The Ipod recently dropped and the screen broke and it is not working. According to the Warranty instructions it should cover any accidental damage. I went to the store manager and he is saying that my ipod is not covered by this - I am confused - I spend an extra 60.00 for this warranty and they are not honoring this - this is not the only problem I have had with best Buy - the Screen on this is broke so is there anyway someone can help me get them to replace it - I can fax the warranty information and other information you may need.

mental anquish and felt we were taken advantadge of, etc..

I recdently purchesed a lcd television with a extended warranty. Which I was told that covered everything that can happen.Just recently the screen got accedentially damaged. So I took it back to best buy for service since in the warranty it does say it covers accedntal damage. But the manager refuesed to honor the warranty and said oh well it isnt my problem. But we can fix it at an additional cost. Then I expressed to him on why did I purchse this extended warranty if it does absolutly nothing.

So the consequence that I suffered is that I got a brand new tv that does nothing and I am out 900 dollors.

I purchased a sony laptop in 2005 with the extended warrenty. I called in dec 2007 to renew it and was told I couldnt, they didnt offer that option. I opened some mail that said I had to extend my warrenty by dec 2, 2008, but the service rep told me I couldnt in dec 2007. I called today to tell them that their rep told me I couldnt extend my warrenty and they told me oh well you were miss informed and now its to late to renew it.

I told them that it was their fault becaused I tried to and was told I couldnt by one of their reps, sheila #207392 the supervisor informed me their was nothing i could do even though in the notes it showed that I tried to buy the extended plan a year earlier and was told best buy didnt offer extended warrenties. I told her it was the reps fault for giving me wrong information and she told me oh well. I told her to pull the conversation from the recorded conversation records and she told me she wouldnt, it was too late. She didnt care.

I then asked the not helpful sheila #207392 to speak to her supervisor and she informed me that she didnt have one, she was the top and didnt answer to anyone. She then told me that i could google it on the computer to find out where i could find her supervisor or someone else that could help me. I just want my extended warrenty that they robbed me of.

Now my warrenty is up and i cant get another one from Best Buy or Sony because of there poorly traind customer service reps, who were taraind by the worst rep ever Sheila #207392. I have 3 small bussiness in Florida and I used to buy all my electronics there but from now on I'll go somewhere else and tell all the other business owners I know to do the same.

I purchased over $3000 in electronics in Jan 2008, one item was a 46 inch Samsung, I also paid around $250 to $300 for a three year Best Buy Warranty, the Samsung TV power switch is broken, it just goes click continuously when you try and turn it on. Because I don't have the receipt they are refusing to send someone out to fix it, they claim they can't look me up in their system without the receipt or service number (?) whatever that is.

I am out a TV at this point, and I have filed with the BBB and I am thinking of hiring an attorney to sue them. The tv and warranty comes to around $2000, I want my money back.

Purchased a 4 year extended warranty on a 52 Toshiba projection t.v. Told that was in addition to the 1st year warranty by Toshiba, no worries, everything in computer. Called on 02/12/2009 [purchased October, 2004, I think] & were told that there was a TOTAL warranty of 4 years, so no warranty. Will not buy nor recommend there to anyone.

Large dark shadow on screen, will be buying a new set..........somewhere else, of course

Stackable washer and dryer, Purchased from Best Buy PUrchased exetended warranty.

Best buy has lied about how many time they have serviced it. 3 time for the washer and the next time they show up 4 times for Dryer. I have read the exact same complaint about the dryer so many times on so many websites it is redicoulous these thing shoud be recalled. Runs for a few minutes all the lites start flashing the machine beeps like crazy until you unplug have had 3 mother boards replaced and they all do the exact same thing sometimes within months sometimes righ after the tech walks out the door.

Best Buy is horrible they lied about how many times they have serviced it they have average 10 days turnarounds on service then onther 10 on getting the part and insatlling it even though the part is oviously flawed in design. They also said if it is the same problem it doesn't count as an incident. I have recorded my conversations and can prove they are imcompetent liars. They are also breaking the law when they say in the board goes out 3 times it doesnt count as an incident because it is the same problem.

The technician himself told me they were junk. The first set was so damaged they were returnded the following day and a new set was furnished this after the techs destroyed my carpet with their muddy feet and borrowed tools from me???? so they could do theyre job.

Sometimew after running a cycle with the washer the clothes are either soaking wet or not wet at all. they technician repair times are alway between 4 and 8 1 and 6, and the fun part is they wake you at 7am to tell you they will be there sometime between 1 and 4 or whatever. Horrible service horrible product.

I purchased a Cybershot Camera for $269 on 8/19/2007. The camera always took blurry pictures but I thought it was user error, so I googled the camera and tried to change the settings, cleaned the lens, tried holding the button only halfway when taking pictures, everything I could try. Finally after my second Christmas with all blurry pictures I decided to take the camera in for repair. I had the 4 year replacement plan. The guy working the camera took a few pictures and some of them came out blurry but some of them didn't. He said you have to be totally still and barely hold the button down when taking pictures. Well, that's ridiculous, you can't pose every picture. So I said for him to send it in anyway and have them look at it.

When he printed the paper work for the repairs I noticed the address and phone number were outdated, I had moved since I bought the camera. When I told him that the information was wrong, he said don't worry, we don't ship the camera to you, you will come pick it up. I told him that I needed to at least give him a phone number, which he had me write on a peice of paper, not on the contract. That was on December 27, 2008. On January 31, 2009 I hadn't heard anything about my camera so I called the store, they told me to call 800-Geek-Squad.

I called that number and was passed around for 25 minutes before they told me I have to call the store. I called the store on February 2, 2009 and they said the camera had been fixed and sent to the address on the contract. I asked to speak to the manager and the associate told me that the manager wasn't in. 2 hours later I went to the store with my contract and they said there is nothing they can do. My camera was sent to the wrong address when I was told it wouldn't be shipped, and they send it "no signature required". They can't replace my camera. I would have rather had blurry pictures than pay for a camera that was given to someone else. Not only did they lose my camera but each associate was more rude than the next, including the manager. That is the last time I will ever buy from Best Buy.

We purchased 2 12" sub woofers from this store less then a year ago and they are no longer working. The subs came with a 1 year warranty plus we purchased an extended 4 year warranty. The subs are no longer working so we took them back and the store says they do not carry them any longer. The brand we bought is owned by Best Buy. We have talked to insignia which is the brand name. They told us that Best Buy is responsible to order 2 new ones as per the orignal warranty. But Best Buy refuses to honor the warranty. They want to issue a gift card in which we will have to spend more money in the store. We were on a budget when we bought these and we are on a tighter budget now and can not spend more money as Best Buy want us to. I feel that they should honor the warranty in which we bought from there own company.

in may of 2008, on my wifes birthday i purchased a 42 toshiba in spring texas, closest to my house. i finally found a sales person that sounded like they new what i was looking for. along with the 1000.00 purchase, i purchased the 4 year warranty, being explained to that i wont have to worry or be without a tv for 4 years.

monday 1-26-09 my wife turned on the tv and the picture is completly pink and me being out of town on my vacation, just reasured my wife we have a warranty, dont worry. my wife calls best buy and the customer service tells her she must come in to get help. ok i called when i got into houston on tuesday, and was told we will have someone out to your house on feb- 06-09, and thats just to look at it. im sorry that is not acceptible in my line of work and i dont know how i could ever explain that to any of our customers, and they dont even pay extra for a warranty.

after talking to the customer service 1 more time the young lady explained she could have a outside repairman come to my house and look at it and determin whether or not it can be fixed, not knowing the prcedure after that, it would be up to them. i was also told they would contact me on wed 1-28-09 which never happened. which leaves me to beleive that they do not value their customers and no follow up leaves me to beleive that selling this warranty is just a add on sale to every sale, that hopefully most customers will forget about, not me. i have been a loyal customer and just recently had 2 defective items bought from best buy, that i never bothered to bring back and the other did not work out of the box.

On 11/24/07 I purchased a Mitsubishi 65? 1080P DLP HDTV model WD65733 from Best Buy store #344 in Paramus. I paid a sale price of $1,399 plus tax for the unit. In addition I also paid $400 an additional charge to have 4 years an extra warranty on the unit. Unfortunately the television malfunctioned and I went to the Best Buy store where I purchased the unit and warranty. I was told by two Best Buy store members to call the 1888 number because the store could not help me for customer services. I contacted the Best Buy customer service number and after several appointments and cancellations on their part, a technician from a company (New Sonic Radio) came to my house for five minutes and said a part for the TV needed to be ordered and replaced.

There goes another week before another call for rescheduling came from Frontier Enterprises, apparently another repair company for Best Buys. In between I kept calling Best Buys because I was Confused and frustrated, with the lack of communication from everybody. Last Saturday, I had another appointment scheduled and confirmed, which never showed up I called Best Buy to explain the situation. Best Buys scheduled an appointment with a new company in Queens, New York. This appointment was scheduled for 1/29/09. A phone call was received confirming the date and time.

Today January 28th, my wife received a call from this company confirming the appointment, again. However, when my wife was asked if they were coming with the lamp to replace, she was put on hold and told the part was not in stock and was never ordered. I of course was taking a day off from work again because they ask that an adult be home. So to sum it all up there are three companies and ten appointments give or take a few including reschedules and cancellations, two days off work missed.

I finally had enough this afternoon when I came home and was told by my wife no part no TV. We have not only missed several Football Games in our family room (basement) but have a party scheduled for Super Bowl Sunday and Food Catered, which cannot be cancelled. I went to Best Buy store tonight and was told again there was little or nothing they could do until I mentioned better business Bureau. The famous Lamp to be replaced, was finally ordered today, why almost a month later? Why after all this running around by the customer? Why, not have Best Buy have their repair people and parts all in one.

What's the point of an extended warranty? My LG 42 inch flat screen TV died after two years. I reported the problem to Best Buy on New Year's Eve (2008). A repair person showed up the next Monday. The TV needed a part which would take a week to 10 days to get. Fast forward to 1/28. Repair is made. The TV still goes dark. I've already missed all the BCS games. Now I have to cancel our Super Bowl party.

The TV needs another part that won't be in for another week to 10 days. I called Best Buy again to complain. They said they'll check on the vendor they initially referred me to (because the Geek Squad was booked up). I asked if I could get another TV; was it usual for a repair to take this long under their extended warranty? We'll do the best we can do, she said.

Aside from not having a TV for a month, we've lost the deposit ($100) we gave for food for our Super Bowl party on Sunday (we were assured the part would fix out TV). I use the TV's self-contained DVR for work to record news programs. It's a major inconvenience to not have a TV that works. And it's frustrating not knowing if the repair people are competent or not. Best Buy could care less.

My husband gave me a Gateway laptop for Christmas 2007. At the time he purchased the computer from Best Buy he also purchased an extended warranty that he paid $99.00 for. My computer stopped working, so I took it to Best Buy for service. The Geek Squad representative determined that the hard drive was not working and needed to be replaced. I showed him the warranty that my husband purchased and he informed me at that time the extended warranty was only good for the year that the manufacturer warranty was good. They never told my husband that. He thought he was purchasing an extended warranty that would replace the manufacturers warranty, once that warranty ran out. They did not explain to my husband that the warranty that he was purchasing would correspond at the same time the factory warranty was good.

I did not have the money to have my computer repaired so I picked it up and brought it home. It seems to me that a hard drive should work longer than one year. I would like for you to replace my hard drive free of charge. I don't think it is fair that my computer is torn up and I have to pay the money to replace it. I still can't believe that the hard drive only was good for one year. I hope that we can resolve this with you replacing my hard drive. You also need to talk to Best Buy and tell them they need to explain the warranties, instead of misleading customers. Thank you.

On 1/17/2009, I had a family function where I tried to take pictures with the HP camera. The flash didnt work and the picture quality had deteriorated drastically.

On 1/17/2009, I took the camera back to the Best Buy store in Florence, Kentucky. I told the service person that the flash didnt work and the picture quality was bad. The camera was then given to a member of the Geek Squad who examined the camera for about 10 seconds. He then spoke to me and told me that the camera had to be sent back to HP to be repaired. I told this person (he didnt give me his name) that I needed a camera for the next day and advised him I wanted a new camera as this one didnt work, and I had purchased the extended warranty to cover just such an occurrence. The Geek Squad person told me he couldnt give me a new camera. I asked to speak to a manager.

I was then introduced to a manager (Matt N.). I explained the problem and told him I had a family function the following day (1/18/2009) and need the camera for that event. Mr.N. and I had an extended conversation, but in the end he told me he would not give me a new camera. He told me that if I had dropped the camera and it didnt work then he would give me a new camera. I again asked him to give me a new camera, he then told me he had the authority to do that but he chose not to give me a new camera.

I paid $89.99 for and extended warranty on a $314.99 camera. If I paid $89.99 for someone to tell me the camera didnt work and then send it to HP to be repaired, I was cheated. .

We purchased extended warranty for a camera purchased for my daughter for her birthday with a 2 year extended warranty. Last week I took the camera to Best Buy to get repaired - a screw had fallen out and a rubber arround the lens fell off the camera. I was told this would need to be sent in for repairs and would take 2-4 weeks. We only had two weeks before she left for Austria for college for the next semester.

I asked if we could have it repaired and have them forward it on to her there - they would not. I asked if they could write up in invoice that these damages happened during the warranty period and let them fix it when she retuned as the warranty expires in March and she will not get back until May - they could not do that. I asked if they could replace the camera - they could not. I asked if I could get my money back for the extended warranty and I could not.

They would give me a pro-rated portion for the time left only. I was furious with the lack of assistance from the Best Buy representative to assist us with this problem. I think a 2 week time frame was not too much to ask for and I also could not beleive they could not work with us on repairing the damage when she returned as she can still use the camera - and I'm sure she would rather have it to use on her travels in Austria then sent off for a month being repaired - plus have to pay to have it shipped to Austria.

Digital Camera cost 219.99 and the extended 2 year warranty service plan was 34.99 and the memory card was 29.99 with tax final was $302.07

Best Buy sales associated lied about the length of factory warranty on the Insignia stereo. I bought an Insignia stereo at the Marysville Best Buy in Smokey Point one year ago for my sons birthday. After several months of use the radio stopped working and then the I-pod receiver developed a short. I was not in a hurry to get it back to the store; because I was told it that it had a one year factory warranty. However, when I returned it weeks before my sons next birthday, I was told that it only had a 4 month warranty. I told the Geek Squad associate I would not have bought a product with such a short factory warranty.

I decided to see how much a new Insignia stereo was and went to the stereo section. I asked a sales associate there what the factory warranty was on this new insignia stereo, He said it was 1 year. I then asked the sales associate to walk with me to the Geek Squad counter and tell him what I was just told about the new product. The Geek Squad associate had to explain to the sales associate that they dont have one year warranty on the Insignia products. After much discussion I agreed to pay for the repair if they paid for the shipping and the stereo was sent to the factory for repairs. Weeks later I received a phone call from the Geek Squad, saying that the stereo was not repairable, because they could not get the parts.

I went back to the store 12/27/08 to pick up the one year old stereo system that could not be repaired by the company who made it. I told the Geek Squad I wanted a refund for this worthless product and I wanted to talk to management. After 10 minutes another person who I assume was the manager returned and said they could give me $35 off a new stereo. I told him that I had asked to see a manager, not make deals with another Geek Squad associate, and then he left to find a manager. After another 10 minutes, someone who may have been a manager came to the counter and said that the computer system would not allow them to return the product. He could only offer the $35 off a new one.

I agreed to look at new equipment and walked over to the sales floor with the Geek squad associate where we met with two other sales associates. I pointed to a new insignia stereo and asked one of the sales associate what the factory warranty was on it, he said one year. Im not sure if the sales associates are just poorly trained are if they are told to lie, but they repeatedly gave false information that cost me lots of time and over a hundred dollars. Best Buy says that the Insignia is their product, but it may be junk and people are being mislead. Hope you can help

I am a litigation clerk and law school graduate awaiting bar admission. I recently purchased a 40 Sony LCD Television at Best Buy and 4yr warranty/replacement plan. At the time I purchased the TV and warranty, Best Buy represented that in the event of a defect or other problem, the warranty would afford me a hassle free replacement. When I inquired further about the warranty, the clerk assured me the replacement would be a product of equal or greater value.

Five months after purchasing the TV (paid cash), it developed serious problems. After numerous calls, and delays, Geek Squad made two visits, ordered wrong parts, etc., and after 4-5 months agreed to replace the TV. On arrival at the store to complete the replacement, a clerk stated that he believed the most appropriate replacement was a television with a sale price that was significantly less than what I paid. When I explained what was stated to me when the warranty was sold, I was advised that the stores have discretion to select replacements, irrespective of sale price. I refused, and left the television at the store (as I had been instructed to do). I now have no television, and am without the approximately $2000.00 in cash that was paid.

My attorney, a prominent litigator, has drafted a preliminary complaint stating causes of action under various Consumer Protection statutes, as well as fraud-based theories, etc. In essence, I contend that Best Buy made fraudulent misrepresentations regarding the warranty to induce my purchase. Because I am very reluctant to purchase warranties of this nature, I took care to ask very specific questions of the clerk at time of purchase, and was never provided, or asked to sign or acknowledge any document setting forth the terms of the warranty.

As many know, retailers' methods of incentivizing the sale of, and selling, extended warranties has been the subject of some controversy in recent years. While I am not sure what Best Buy's internal practices are regarding the sale of these warranties, I suspect that employees are motivated to sell them to a degree that leads to misleading sales practices.

I have had no TV since August 20th and it is now December 4th and still no TV! In Febrauary of 2008 I bought a 40 inch Samsung LCD TV. In August of 2008 the TV picture became distorted; half of the TV was light and the other half was dark. I had taken out the extended and very costly warrenty, and I called Best Buy who then referred me to Samsung. Samsung was then able to track down a repairman in my area, BUT the repair man refused to come to the house. So I had to drive the TV to his repair shop.

After two weeks, the repairman called me to say that Samsung had sent him the wrong part and he would not be able to repair my TV unless Samsung sent him the correct part. He asked that I call Samsung and put pressure on them to send the correct part. Not knowing what part was needed, I did as he requested. I left messages and called several times, but to no availe. I called the repairman to see if any progress had been made to fix the TV and he informed me that he could not fix it without the part.

I decided to return the TV back to Best Buy, BUT Best Buy would not accept it back because the TV could technically be fixed if the repairman got the correct part. I informed Best Buy that they sold me a lemon because the TV broke only after seven months of use. They refused. I had no choice but to drive it back to the repairman and it is still not fixed. I have had no TV since August and I am not happy. I am very frustrated! I would like to know if there is any legal avenue I can persue to get these people to either fix my TV or give me a new one to replace the lemon they sold me.

I have been back and forth to Scranton three times to get this situation resolved costing me time and gas. I have also had to haul this TV back and forth to this repairman who is 30 minutes away, and again I am wasting time and gas.

We purchased a 42 Philips plasma TV from Best Buy in Feb 2006 for $2600 along with a $399 warranty. In August of 2008 a black stripe started to appear on our screen. We called Best Buy to repair the TV. They could not get a repair man out for 4 weeks. Once he arrived ( clearly incompetent by the way ) he was not able to repair the TM. To makes things worse his attempt to repair the unit actually left it completely broken. THE TV DOES NOT WORK AT ALL NOW.

We were assured by the repairman that a replacement screen would be orderd for us and would arrive in 2 weeks. 3 weeks went by no call no follow up. We called Best Buy and were told that the screen was ordered but would not be available for another few weeks, probably until the end of Nov. ( The Saga contiunes ) 1st week of Nov we got a call from Best Buy that we were approved for a replacement voucher and were given a confirmation #. We were advised to go to Best Buy and pick out a TV up to the original $2600.

When we arrived at the store we were informed that a voucher was not allowed and that we were going to get a comporable replacement TV. THIS ACCORDING TO BEST BUY WAS A NON BRAND NAME $800 TV. Also we were supposed to bring the old one in, something they never mentioned. Mike, the store manager said that there was nothing else he could do and that we had to speak to customer service and they could issue a voucher. We called customer service one again and spoke to a manager who said that it is the decretion of the store whether they issue a voucher for the dollar amount of a comparable TV.

The customer service manager was located at the warranty division and after 2 conversations with supervivors and 3 hours on hold were rudely informed that they had no authority to override the store's decison. Since when does the chain of command have higher authority at the store level.

We have been without a TV for 3 months now and have been bounced from the store managers to corporate with nothing being accomplished. We purchased a warranty that protects us up to $2500/ It cost $399. Best Buy is trying to give us a TV worth $800. We purchased this warranty to protect a $2600 purchase. The warranty does allow for a vouancher at their discretion.

Under the Lemon Law clause it states that Best Buy can offered you a voucher or a comparable TV after 4 attempts to fix the TV. We have only had one attempted repair. Obviously they use the terms of warranty to their advantage while unfairly treating their customers. What does a customer of theirs have to go through for them to exercise a voucher at their discrection ?

Purchase extended warranty for Rock Band product foot pedal broke and Store refuses to honor replacement warranty I purchased. The part that broke was the foot pedal for drum set. It was a two year warranty. The pedal broke in half Angie the operations mgr stated that it was abused. It was a foot pedal!. She turned and walked away.

The store has the worst attitude I have ever dealt with. To me this extended warranty just helps the companies bottom line and is a gemmick they have no intention to assist there customers after the sale. I paid $30.00 for nothing and still have a 180.00 product that is now useless and very upset children.

I purchased a warranty for my computer in Sept 2005 when I purchased my new comouter. In April of 2008 I went into Best Buy to make a purchase & asked when my warranty expired. The employee couldn't find it in the computer and told me that I needed to call Best Buy. When I returned home I called & was told that I had no warranty. I said I have proof of a warranty taken out on 09/2005. I had to fax to the accounting dept all my paperwork. It was finally at that tiem that it was entered into their computer. On November 12 I went back to Best Buy to purchase a new keyboard & inquire when my warranty expired as I hadn't heard anything nor was sent a reminder. I was told to contact Best Buy as they couldn't find any information in their computer again.

This is no way to treat a customer. Thsi was not my fault. Their employyee never entered the warranty in the computer to begin with. All I asked was that Best Buy issue me a new warranty at their cost. I did what I was suppose to do. If they changed the way they notify people regarding their warranty then let the customer know. I NEVER to this day was told that my warranty had expired. I wouldn't have known if i hadn't questioned them.

We have a Samsung refrig/freezer compressor that was to be replaced through our warrenty protection plan. We were told by the technician that the part would arrive overnight and we would be up and running in a couple of days. A week later we are told that the part would be coming in and would schedule an appt. After spending quite a bit of time on the phone with customer service,we are not getting return calls, technicians are not showing up and not bothering with a phone call to cancel. We have been rescheduled several times and have spent 3 seperate days at home waiting for a call or a appt only to be once again disappointed.

We have been without a refrigerator or freezer for a week and a half and Best Buy has no remorse at all about the lack of customer serice received. The only thing they offer us is yet another reschedule. Today we were scheduled yet again and yet again a no show. This is just unacceptable and yet they will not even try to schedule a time without us having to spend yet another day home from work. They only say they can set up another appt. with another 4 hour window.

they gave me a form with the web site to register the product for its warrantee information. upon typing in the site address...there is no site to register the sony blu-ray disc/player

Purchased HP laptop for son for college. We purchased the extended warranty ($297.00) as recommended by sales person for totla replacement if anything goes wrong. My son experienced some problems accessing his files so we took it in for service. Theysaid it sounded like a hard drive issue so it had to be sent to Kentucky for diagnostic tesing. They did in-house testing and told us it was not a software issue. To send it out for service would take 3-4 weeks. This was a serious problem for my son as it was exam time and all his work was onthe laptop.

I contacted Best Buy customer service and the service was expedited. When it came back Best Buy told us it was an operating system software issue and if we wanted it fixed it would cost us $125.00. Now my problem is that the computer came withthe operating system installed and no recovery disk so why do we have to pay for them to correct what is wrong, and why isn't this covered by the warranty? Icalled HP and was told that we are supposed to create a recovery disk when the computer is purchased. I have never heard of this before and there was nothing that stood out in the box telling us this was an important thing to do. If it was so vital it should have beenthe first sheet of paper inside the laptop.

So it cost me $22.00 to have a recovery disk shipped. I truly thought that I legally own the software that comes with the computer upon purchasing it. In additon to ordering a recovery disk I tried to create a recovery disk from the instruction inthe owner's manual. I bought expensive disks and tried twice and was unable to complete the process. Both times I got an error message. So this tells me there is a defect with the computer and not necessarily a software problem. I firmly believe that Best Buy should replace the computer because it is defective or HP should repair the operating system at no cost to me.

My sons has been unable to retrieve his school work and has been forced to use someone else's computer to get his assigments. He have been inconvenienced by the inability to use his school computer. I am out of pocket for the cost of the recommended DVD's I purchased to create recovery disks not to mention the time we bothhave spent going back and forth with Best Buy and HP on this issue.

I purchased a Rival electric skillet on5/19/08, along with their extended warranty which cost another $8.99 plus tax. Two months later, the inside of the skillet began peeling off in very large pieces. I called the 800 # over the course of 3 months at least once a week for pick-up and each time was assured that it would occur within days. I finally became frustrated, and returned it directly to the store and received some monies back in the form of a store credit.

For three months, I was put off, kept the skillet in the original box in my living room, taking up space and eventually lost money returning it. I'm not sure who was worse, Best Buy, or the company Rival.

I use the electric skillet a lot, and it sat in my living room for three months. I lost the original $8.99 plus tax. And it was basically a complete waste of money. Not that it was a lot, but I am on a limited income, and can't afford to throw one penny away, let alone $10. or more.

My pc monitor was less than 6 months old when it suddenly died on me. I had purchased the 4 yr. extended warrenty plan also and at the time of purchase was led to believe that if ANYTHING happened to this monitor that they could not repair there at the store that I would be handed over a new one. WRONG! No it was repairable they told me but would have to be sent away and would be back in a week no more than two. It has now been 2 MONTHS and still I am without my monitor!

Every weekend I went to their store and stood in the customer service line and it was always the same, it's still at the service center, we will call you on Monday to let you know something. Never ONCE have they called me! It's always been me calling or going to their store! Several Mondays ago I was told they have now decided to REPLACE the monitor(I think they lost it because at one point they didn't even know where it was)but not on that day could they give me the replacement. No I must wait again, now for them to receive a authorization number from the Samsung factory to replace the item.

I've been waiting an additional 3 weeks for them to get this number! So I ask the last time I talked with them being I have waited so long if they could just give me my replacement and let me be on my way and they could get the number when they get it? She said she would ask her manager when he came in that afternoon if they could do that for me and she would call me back that day to let me know either way. That was close to a week ago and I'm still waiting on that call. Best Buy customer service is beyond bad.

I recently had to go purchase (elsewhere) another monitor just so I'd have use of my computer. And I'm still waiting on replacement of the one from Best Buy, I wonder sometimes if they will EVER get this number and will I ever get the monitor back or maybe a refund? Right now I feel so violated, I feel as if they are getting over on me and in the end will have taken me for several hundred dollars and nothing to show for it.

After a month of waiting had to purchase another monitor costing me over $300. Trip to and from their store to enquire about the item, I live at least 40 miles away, probably have spent $100 in gas. Long distance phone calls to their store enquiring about the item.

Keeping this simple, I purchased a Laptop with extended warranty and I was able to prove Lemon Law. (This in and of itself was very difficult and recieved opposing information and non specific information. Upon the 4th return I could not get a straight answer on my Lemon Law & Warranty replacement spending amount. I kept notes on conversations and have emails to prove this. I had to provide all of my reciepts and even then I was shown the cheepest computers and was told if I wanted anything more expensive I would have to pay the difference... even though my original computer was close to $1500 several years ago.

I stuck to my guns again I have detailed notes and finally after a couple of months of back and forth discussions was allowed to choose a computer at the full purchase price. They tried very hard to put me in a computer barley a couple of hundred dollars more that the warranty. I did not find out I was going to get the full amount towards a replacement so I couldnt research the best computer for me.

Then, when finally found what wanted (one was on display), they didn't have any in stock. So, the manager tried to sway me toward another computer... I insisted on that one so he ordered it onlines. Which, I ended up paying taxes for a Lemon Replacement and I had to pay delivery charges.

I had recently started an online business. My old laptop kept shutting down. I hated to turn it in because I knew how long (usually over a month at a time) I would be without it. But, I did, and it took me over 2 months to get the new laptop. I really want to video tape the situation that occurs when I go to the store and request my money back for the taxes I should not have paid. Please let me know what you think I should do and any advice. The way I was treated as I told the corporate office...'I am beginning to feel like this is some sort of conspiracy, I am not stupid, and I want straight answers!' andled.

I was sold a premium service plan for my laptop that they never honored. I had dropped of my computer several times for overheating and they still have not resolved the problem. I just dropped off the laptop for the same reason on august 7. today is september 26, 2008. I still don't have my laptop (BTW..my plan indicates that I should have my laptop within 7 days).

what does that say about best buys's customer service. I would never buy anything from best buy ever again.
HAVE NOT had the laptop

I purchased an e machine computer about a year ago. about 7 weeks ago, it failed to power on, and I returned it to best buy for repair. They sent it to kentucky- the repair center and after 4 weeks, it came back, supposedly fixed. I plugged it in at home, and it still did not work- it wouldn't go on at all. I returned it to best buy- where it has been ANOTHER 3 weeks- and still, I do not have any idea or notice from best buy as to when it will be repaired. I do have an EXTENDED WARRANTY- which I paid extra for when I purchased the computer. I am getting no response from best buy, other than, it's being repaired- but nothing has happened. This is very very bad.

The lack of a computer has caused my family a good deal of distress and time consuming annoyance. We have had to go to the library and to other locations to use a computer- my son is in high school also, and he badly needs to use the computer. There is no reason that I can think of that BEST BUY is failing to live up to its warranty. In my opinion, BEST BUY is NOT a good place to buy anything!

They scheduled me three times and they have a million & 1 excuses, they each blame each other and they sound like robots when they explain to you their protocol! I will never purchase another item from them again and in turn I'm going to go on a local TV station and complain about my incedent. hoping to get the word out about how incompotent both Best Buy & Frontier Enterprises is regarding following warranty issues!

We are incovinienced by not having our television. I have 5 kids and they all like to watch different programs thats why I purchased several televisions. Its aggravating and I thought thats why we purchase the warranty to make our life a little easier not to be inconvinienced.

My front load Maytag washer stopped working. I called to report the problem to the extended warranty department and that started the run around. Initially I was told that special approval would be needed for the mileage to my residence, although I am located in a city limits. One week passed and I had to call back to get the repair date scheduled After that, the tech showed up and did not bring any parts, although I had furnished the repair codes flashing on my machine. I waited another week, and when I called to inquire about the repair date, was informed their records indicated the repair had been completed.

This entire process has taken over one month and still don't have a washing machine. When speaking with a supervisor, I asked to speak with their supervisor, and was told there is no one higher to speak with, although I really don't think I was speaking with the CEO. I will never purchase another extended warranty from this company, and will neve shop with Best Buy ever!

My clothes were in the washing machine for over 2 1/2 weeks, and since the door would not unlock, they were ruined because of the mild dew on the wet clothes. I also lost income, because of the days I had to take off work for the first service call, that did not fix the problem with the machine, and the second service call to fix the machine.

I bought a computer 2 years ago and purchased an extended waranty with it which I was told if teh computer was damaged in any way by any means it would be fixed or replaced for 3 years. I dropped my computer several weeks ago and brought in it to best buy a week before college started up again for me. I had over 6 months left on my waranty, I explained to teh geek squag consultant that I was starting classes in the next week and 2 of those were dependent on me having my computer back in order to pass the class. I asked if I would have it back in time and was assured I would, On the form I recieved from geek squad on the service order it had a completion date of september 5th 2008,.

on the 7th i went in having still recieved no word and was told that the recent huricane slowed shipping and that I would have it monday or most likely but I would definetly have it wednesday the absolute latest, the 10th of september. The thursday after I went in again and was told they recieved all the parts and were working on it, two days later I was told all the parts were on order, later that day I was told all parts had been recieved, the next day I was told all parts were ordered and they were waiting for them. I was then told that emails and escalation forms had been sent to the service center but that there was no way to contact them. I explined that I was going to have to drop the 2 classes I signed up for because I was assured I would have my computer then was reassured I would have it so I did not drop them. Now I have the option of failing or dropping them but having to pay several thousand dollars for late drop.

I was told only corporate or the service center could authorise the exchange but that the service center can not be contacted by anyone at best buy, So i called corporate and was told they could do nothing that only the manufacturer or the service center could and to return to the store. I went to the store again on the 14th and was told that all parts were on order and nothing could be done. I explained my financial loss if I did not have a computer by the 15th and was told oh well buy a new one or call corporate, I called corporate again and was told they were sorry. I was continuosly lied to but there was nothing they could do that I could buy a new laptop but that as far as me loosing out on school work and money because of the lies I was told by their employess nothing could be done aside from a 75$ gift certificate to best buy an escaation form to the service center and a report on which employees lied to me.

I explained I did not want anyone to get in trouble or fired over this that I did not want any handout or appology that I simply wanted the waranty that I paid for and the service I was promised by the time I was assured and promised by multiple employees, This was not one best buy employee but rather 3 in geek squad their supervisor two on the sales floor one in computers a cashier and teh geek squad manager. I was told that if after 45 days I did not recieve my computer then something coule be done, 45 days, after I was promissed it would be no more then a week and a half.

As a result of what I was advised to do from geek squad and best buy I stayed in my classes and did not drop because I was assured I woul dhave my computer back in time. I was told this even after I explained the potential loss in money ,school , grades, and work,. I absolutely feel that on multiple trips to the store multiple employees told me what they thought I wanted to hear in order to shut me up and get me out of the store. Along with the financial loss from school late fees and work with canceled appointments, irate clients, and missed deadlines I also now appear to be incompetent and a liar because I followed the advice and assurances of multiple best buy employees. I have recieved nothing but misinformation, automated responses and lies from best buy and its employees.

They were contacted by Best Buy to come out and service our washer that is under extended warranty. They made several commitments to Best Buy to come out for the past 2 days but never showed up, never called. I've talked to Best Buy 4 times about this and every time Best Buy called them, they said they were coming out between 8 a.m. and 5 p.m. but never showed up, never called like they told Best Buy they would do. They do not have the common courtesy to call while we wait and wait. I got fed up and called someone else to come service the washer and now we will pay out of pocket.

We are going to pay out of pocket for the service with this other company when we wouldn't have to if this company had showed up like they said they would. Best Buy is supposed to reimburse us according to the applicance tech I spoke with. If they don't you will hear about it!

I called the service department from Best Buy to set up a service call. It took over a month and a half for an inservice person to call me and set up a technician appointment for my tv which is on the fritz and I asked for a replacement before my warranty would expire. The best buy service department told me that was not possible because a technician needed to see if they could fix it. I don't see what the big deal is to have a replacement tv it's not as if I'm asking for a brand new bigger and wider upgrade I just wanted the same model exchange.

I finally broke down and called the Best Buy service department and asked to speak with a Supervisor to find out why it was taking so long for a technician to call me and why I could get a replacement tv...isn't that why we buy an Expensive extended warranty? The Supervisor got the in-service number and set up the appointment for the end of the week. And that was only because I called Best Buy service department to find out what was going on. It only took about 2 months to see some results. I also ordered a replacement bulb at the beginning of August and I still haven't seen it through the mail.

I am so utterly disappointed with Best Buy warranty/parts and service. Since I've been married we've bought every single appliance at Best Buy with all extended warranties and just when we need it/or use it....it doesn't count for anything. I can guarantee that we or any of our family and friends will never buy any product from Best Buy again. We are ready to buy a stock loaded fridge, but this time we wont buy it from Best Buy, well just buy it from your competitors.

Just received a letter stating our extended warranty for the television will be up on October 15th....will DEFINITELY not renew it!

I purchased a 5 year service contract on a 51 HD TV. I arranged for a service call under my contract to adjust and clean this TV since it has been in use for almost 4 years. The initial servoce call was scheduled for 8/21. I was told that someone would be at my home in the AM. At noontime I called and inquired and was told that the technician did not report to work so no one would be coming. I explained that I took a vacation day. I rescheduled for today 8/28 for an AM appointment. Once agin I took a vacation day.

By 11 AM I called Best Buy TV Home Service. I was on hold for 42 minutes and finally after esplaining the problem I was told at first that there was no appointment. When I insisted there was it was then confirmed but customer service stated that they were not able to tell me anything. I expressed my exageration especially where I had now taken a 2nd vacation day. I was told that I would be transferred to a supervisor. I remained on hold another 21 minutes and the call disconnected. I didn't have in me to call back. I feel this is ploy on Best Buy's part to avoid having to use their technicians time to service what has already been prepaid.

I feel I am entitled to a refund for my service contract. I would have been better off saving the $249.95 and call an outsider for service. I should also be compensated for losing two precious vacation days because Best Buy cannot get their service act together. To make matters worse at neither time was I called telling me no one would be coming. I had to call myself. DO THEY FORGET WHO THE CUSTOMER IS AND WHO IS PAYING THEIR SALARIES?

i have the extended warranty on my 7 month old samsung lcd, and thats where the problem lies! originally the panel went out, then the main board went out. Well turns out Best Buy cannot get the mainboard that works with my new panel, and sammy no longer makes the mainboard i need to fix my set, which makes the tv un-repairable! Best Buy told me they had done all they can and that i need samsung to fix the TV with their warranty! Well Samsung is refusing to look at the tv because Best Buy has tried to fix it.

I have been speaking with in home service and corp for best buy, they want to get me a replacement set but samsung are saying no go. Samsung are saying, if i see a picture then it is working within their spec even though my picture looks [bad]! Best buy have said they have done all they can do because they have replaced the parts and samsung are saying they will not repair because it is best buys problem! Best buy say it is samsung who needs to fix it...anyway...huge mess and i am stuck in the middle.

Now that the tech has done that, Samsung wants to get a 3rd party out to verify the set it not repairable, when before they did not want to even touch it! I have had Best Buy deny replacement 2 times now because technically under their warranty it is not a lemon (has to be same problem fixed 3 times apparently) tomorrow is supposedly D -Day and i should find out either way! I have a feeling both Best Buy and Samsung will refuse to replace the set! What are my options?

I have missed numerous days from work while the best buy tech kept installing the same part over and over again that samsung kept on sending even though it was the same wrong part everytime.

I bought my camera in April of 2008. After the cashier harrassed me to buy the service plan, I agreed and paid for the plan. In July my camera stopped working. The lense wouldn't open when I turned the camera on. I took it to the store for repair and that's when I found out they ship it to a third party for repair. Almost 1 month passed, and I didn't hear from Best Buy. I called the customer service number and asked for the status of my camera. They transfered me and I learned that my camera had been put on Best Buy's warranty exchange program, and was instructed to contact the store so I can get an exchange.

I called the store numberous times to find out what were my next steps, NO ONE was able to help me over the phone. The so called Geek Squad was too busy to help. I asked for a manager and was told that ALL the managers were in a meeting. ALL of them, at the same time. So I decided to personally go to the store. When I get there, I waited for almost 40 minutes before being serviced. The representative there proceeded to tell me their system didn't have enough information to get my camera replaced. There was an AR number they need and it wasn't available. This was after I had already waited 1/2 hour for the store manager to bring the keys to the camera cabinets, which only he holds!!! 1 customer left the store due to wait time and when Reggie, the store Manager came with the keys, he didn't even aknowledge the customers waiting there, he just gave the girl the keys and left.

I waisted 1 hour of my time trying to deal with them and asked to speak with REGGIE. He never came to me, yet told the guy that was helping me that she's not getting a new camera. I had to go back home. The wrong information I was given, my waisted time, the way I was treated. Suck it all up after I GAVE THESE PEOPLE MY MONEY. I felt very humiliated.

Day 2 now, I call Best Buy first thing in the morning... Nothing, I got transfered to different departments, no one was able to help me. The last thing I was told was that their system updates every so often and that is why they can't see the information in the store. In the meantime, I sit here, wondering, when will their system update? When will I get my camera? This is ridiculous! DON'T buy the service plan. They offer a service they can't deliver.

I don't have a camera. I don't know where it is, where its been or when I'll get it, or get a new one, etc.

Do NOT ever purchase an extended warranty. I knew that. But at the time (11/04) DLP televisions were relatively new and HDTV was all new to me. The salesman pressured e to no end to buy the extended warranty. I held firm. Until he said that at the very least I can have the bulb replaced under warranty before it expires and that would cover the cost itself. I knew, through my own research, that he bulbs in DLP sets need periodic replacement so I broke down and signed on the dotted line.

Its been almost 4 years now, the set has never had a problem, but I figured I had better get the bulb replaced now. I called to schedule service and they refused saying that if there is not a problem with the picture that they will not replace the bulb. I tried to argue saying that was the premise (lie) for selling me the warranty, but to no avail. Of course I did not get it in writing either! My lesson learned. Never, ever, ever purchase the extended warranty for anything and never, ever, EVER believe a salesman. They will flat out lie to make the sale and what do they care, they'll just be working at the next electronics store in a couple of months anyway.

I bought an extended warranty for damage on my laptop.The laptop fell off the top of my car in the parking garage when i was loading my work supplies and was on the floor of the parking garage most of the day and was driven over by more than one car. I took it to best buy they took a month to decide they would not cover my warranty.

The manager intitially said since they could not find the laptop they would replace it with a similar product.My personal information was comprimised also...another person's name started appearing on my contact information. this person lives somewhere in utah. I sent 2 emails to alex eliot at best buy . alex was the manager i spoke to when they couldn't find my computer. he refused to answer my emails.

Lost my work computer and have wasted many hours talking to best buy and their geek squad.

Best Buy in Okemos, MI does not honor their warranty replacment policy. My hard drive died in April. I had to go to an outside service to get my data recovered which took 6 weeks. Finally the hard drive was replaced, but the machine does not work efficiently on the internet, taking anywhere from 10-45 seconds to get to sites. I set up two other laptops in my kitchen and had 2 other people do a test with me. My computer did not function with any speed. It is now back as BB for another trip to the repair center (3rd time sonce original repair). The repair center does NOTHING and sends it back, but it still does not work.

After 4 trips and countless hours explaining and re-explaining the problem not to mention the original $1000 plus investment, I still do not have a computer that works for my purposes. The store manager will NOT do anything but send it in. The techs have requested a junk it order the last 2 times, but I still have the problem and no replacment. I do not recommend anyone purchase anything from BB again - even a ream of paper!

We have a Zenith 46 LCD TV purchased from Best Buy with the extended warranty. The lamp replacement light came on plus there is a yellow blotch in the center of the screen and we called for service. When the tech arrived my girlfriend showed him the set and he pulled out the bulb asembly, then went to his truck for 15 minutes. He returned with a bulb assm not in a box and put it in, pushed some button in the back with a pointy tool to make the warning light go out, and stared at the TV a while and left.

Whne I got home I saw the same blotch (12 circle) and called Best Buy again. They scheduled them to come back out a week later. I took off work today and when the repair guy called this morning (supposedly to tell us when he would arrive), he started arguing with us that we never told him about the blotch (it was part of our original complaint) and he would now have to order a whole projector assembly and would call us when the parts came in. He kept arguing we should have told him then finally appoligized and hung up.

I called Best Buy 5 minutes later to complain and the girl I spoke with hads the worst customer service I can recall. As I tried to explain the situation she started to talk and cut me off with those common statements about there is no way he could know what parts it needed in advance. So I asked how could he know now when he didn't even come here and look at it. Her reply is he knows what he is doing. I said He didn't even put in a new bulb lasttime and I can prove it (it was marked) and she didn't understand and again she cut me off saying oh yes she did understand and there is nothing to do but wait for parts. I said fine,

Last call I was offered if I wanted a different repair person and I told her now I want one. Her reply was she can't as parts were ordered. I said I doubted that as he had just called me 5 minutes ago. Her reply was Oh Yes I'm sure he was placing the order as he spoke to you. and it was too late to get a new tech. Then I said OK fine, but make sure he puts in a new bulb this time...again a condisending reply of he will determine if it needs a new bulb.

Other than having to burn a vacation day the TV at least still is viewable until they come back, but I am very disappointed in the way I was talked down to and thier lack of concern the guy faked installing a new bulb, which is specifically covered in the extended warranty and now without even looking at the blotch problem he argued he didn't see and we should have told him about now knows exactly what parts need to be ordered. On top of that they want us to renew the plan for $599 for 3 more years on a 3 year old $2200 TV that I could replace for around $1500 or less now.

I purchased an extended warranty for my refrigerator from Best Buy. May 30th, 2008 the compressor quit. It took two days for a repairman to come out. After he fixed the problem, the refrigerator started buzzing like an alarm clock every time it attempted to start the compressor. This would last for 15 seconds and then quit. It would take anywhere from 2 to 10 times for the compressor to finally start.

For the next 6 weeks (and counting), there have been 7 visits and many guesses by the tech as to the problem Several parts have been fixed/replaced and the problem still persists. Numerous phone calls to the consumer department only got me false promises (aka, lies). Two of their employees stated that I was eligible for a replacement. Even when the lead tech came out and told me that it needed to be replaced, the powers that be told even him a flat no.

Now over two weeks later the parts are on back order. When I call to inquire I get only someone who can barely read a script and recite their little mantra. I only wanted to know what the part was that was on back order. Bottom line is that the warranty is not worth it and I have personally spent several man-days dealing with phone calls and time off work to deal with techs who only guess at what the problem is.

Lost our food and had to take time off work to be there for the tech on 7 different occassions.

I renewed the service agreement on our television in May. On June 17th, I took the television to Best Buy for repair. I was told the agreement wasn't in the computer system, and they couldn't start repair work until it was entered into the system. I showed the paperwork for the extended warranty with the Contract number, and was still told they couldn't work on it until the system was updated. I called the number for the warranty renewal, and was told that even though my warranty was valid, it wasn't in the stores' computer system. They would send it to Accounting to enter into the computer system. This was supposed to take 7-10 days.

On July 9th I called again, and was again told it was not in the system. I then asked to speak to a supervisor, and spoke with Kendra, Employee # 201250. Kendra advised me that they would escalate my problem, and have it entered into the system withing 7-10 business days. (I did not understand how this is escalated. In spite of me having paperwork showing I have an extended warranty, repair work can not begin until it's entered in the computer system.

So far, I feel like I've wasted the $64.99 I spent for the agreement. I've wasted time in the store and on the phone, with no impact other than increasing my frustration level.

On 8/14/2004 I purchased a 52 HD Samsung television along with Best Buy's 4 year extended warranty. The TV prior to tax was $3210.02 and the warranty was $399.99. We had no trouble with the set until December of 2007. Best Buy was contacted and a technician came on 12/31/07. He stated that the lamp needed to be replaced and that was ordered. He returned on 01/15/08 and replaced the lamp. In May of 2008 the TV began turning itself off again which was the same problem that had happened in Dec. 2007.

After returning from a vacation I called Best Buy on 06/03/08. A tecnician called me within a couple of days. When I explained the proplem he stated that the TV would need a completely new lamp assembly which would run about $1000.00. He advised that he would need to get authorization from Best Buy. A week went by. I called the technician and he advised that the repair had been authorized but the part was on order. He suggested that I call Best Buy to see if there was an arrival date. I was advised that there was no estimated time of arrival for the part. In a later call I was advised that the supplier was no longer making that part. On June 24 or 25, 2008 a person named Sara telephoned to advise that a decision had been made to replace the TV, but that decision would not be final until June 30. I had also been advised by the tecnician that the TV would be replaced.

On July 2, 2008 I called Best Buy to inquire why I had not been called and what were they going to do. The first gentleman I spoke with spent a lot of time with me on hold while he spoke with somebody about my situation. When he came back on the phone he was very apologetic that he was unable to do anything. I thanked him and asked to speak to his supervisor. I spoke with another woman whose name I don't recall. She attempted placate me with how sorry she was and she understood my frustration. I asked to speak with her supervisor. I got Jeanine who advised that she was the manager. She aknowledged that Sara had called me. She then advised me that there was not going to be a replacement TV as they had found another supplier and the part would arrive on July 8, 2008.

When I told her I wanted to speak to her boss she advised me that she was the manager and there was no one else to talk to. I asked if there was someone I could speak with in the Corporate office. I was advised that the Corporate office did not take calls from the general public. I was quite amazed at this arrogant attitude towards Best Buy's customers. It is now 6:00 P.M. west coast time and I have not heard a word from Best Buy. I have been without my TV for five weeks. I continue to pay my satelite bill without the enjoyment of being able to watch the programs that are broadcast. I dread having to call Best Buy again to get the same run around that I have gotten over the past five weeks. What are my recourses to get Best Buy to live up to the terms of the extended warranty that I purchased?

i purchased an extended warranty (2nd time) for my washer and dryer and have been calling to fix it. I have made 3 calls so far and all times i was told that they needed to update their system with my information and i needed to wait 2 to 3 days for a response and then i can set an appt for repair. it's been over a month and i keep getting the same story.

On 3 June 2008 I submitted a trouble call to Best Buy to correct a problem with my Mitsubishi,52 DLP Television. This TV was purchased on 4/15/05 with a 4 year extended warranty. I was contacted by Precision TV shortly thereafter and asked to describe my problem. The person on the telephone said that the required parts would be ordered and an appointment would be made when the parts arrived. An appointment to repair was made for 6/18/2008.

Upon arrival the technician said that the wrong parts had been ordered to repair my problem. He looked at my TV and said that the tv unit needs chassis replacement, rebuild only 5 to 6 week turnaround. I awaited a call from Best Buy and receiving no call I called the service center on 6/23/2008, 930 AM Pacific time. I talked to Kurt. He researched my problem and said that the center was waiting for information from Precision Electronics. While I held Precision TV was contacted. I was told that Precision TV had decided that they could not repair the television. While I held other people at Best Buy were contacted and I was told that I would receive a confirmation number in 3-5 days to replace my TV.

I recalled the Best Buy service center on 6/26/08 and was told that replacement center was waiting information from Precision TV and that I was still within the 3-5 day window allotted for the replacement process. On 6/30/08 I recalled the Best Buy service center and asked for the status on the decision on what to do about my situation. I was told that the problem had been forwarded to replacement and a decision would be forthcoming in 3-5 days based on a start day of 6/27/2008.

I asked to speak to a supervisor and was forwarded to Sherri who reiterated what her call center person had said. I stated that we now 27 days into the repair process and could she annotate my record with my complaint that the process was taking too long and my TV has not been fully functional for 27 days. On 7/30/2008 I received a call from April in the Best Buy Arizona Service Center. She said that a decision had been made to repair my TV and that I would be contacted by R & R Electronics who would do a service call. I asked April to note in my record that I have been waiting 27 days and the delay is unacceptable.

R & R Electronics arrived at my house on 7/30/2008 to evaluate my TV. They observed that the TV needed to be removed for repair and there would be a 14 working day (three calendar weeks) time required to repair the television, if the parts were available and if the repair is approved. I noted to the technicians, sent an e-mail to Best Buy and left a telephone message with a Best Buy manager (Barbara) that I was now facing 48 days to repair my television and that this is unacceptable.

Consequences: A $400.00 investment for an extended warranty is not accomplishing the objective of providing a functional television. My family and guests do not have access to HD TV via the device which I paid $2699.00 plus tax. A period of 48 days is projected for repair of my television, if parts are available and the repair is approved. I will have to continue to interrogate Best Buy for the status of my repair. This is required because of an apparent absence of a defined process to keep the consumer informed.

I have spent over 18 hours making calls, waiting for technicians and documenting the faulty repair process. I have e-mailed Best Buy and left messages with Best Buy management since 6/30/08 asking for a quicker resolution to my issue. I have received no response. Best Buy service personnel relied on a verbal description of the TV problem to decide to order parts (the wrong parts) and I waited 2 weeks for a technician visit which did not resolve my repair issue. Best Buy did not provide a decision in 3-5 days to replace or repair my television as promised causing another delay. Only when contacted on 30 June did Best Buy inform me that the 3-5 day decision window had been moved. Thank You

We purchased a Kitchen Aid Ceramic top range from Best Buy on 9/04/06. It was a floor model, marked down to $809.99 from $1,500.00, and came with a new unit warranty. The salesperson asked if we wanted the extended 5 year warranty, and I asked if it covered the ceramic top, as a friend had the same type of stove, and he had to pay $500+ to get his cracked top repaired by Sears. The sales person indicated, to my wife and I , that the top would be fully covered by the warranty.

About 3 months ago one of the control knobs broke off, and then a few weeks ago, I got up in the morning to fix breakfast, and found that the top had cracked. I had cooked dinner the night before, and when I cleaned up, including wiping the top off, there was no crack. I called Best Buy warranty service, and explained the problem, and they sent a serviceman out this morning. He inspected the top, made some calls, and told me that the top was not covered under the warranty. He indicated that the warranty does not cover any cracking of the tops. He went out to his truck to write and print out the service ticket. When he gave it to me, and I read ... Need new knob and switch broken off not covered, Customer Abuse.. I asked him how he came up with customer abuse, and he said that their policy is that anything that is not a manafacturing problem is customer abuse.

I had emailed Kitchen Aid, and they indicated that the top was covered against thermal cracking by their warranty for 5 years, but not the cost of installation. I do all of the cooking in our house, and we take good care of our appliances, and I am disgusted with Best Buy Warranty. I had a Nikon camera that had a problem with the battery not holding a charge, and after taking it in for service on the extended warranty, they told be it was due to sand being inside the camera, again customer abuse. The camera had never been near dirt or sand. The service guy is going to call Monday with the cost to repair our stove, but estimated that the cost could be between 600 to $700 dollars.

We purchased an $800 stove, that lasted less than 2 years, and now are not wanting to repair it, as the tops seem to have a tendency to crack, and the warranty won't cover it. We will go back to Standard burners, or gas.

A year ago I bought a camera and then purchased the warranty that they offered with it. A warranty that I was told would cover almost all damage. After a year my screen cracked, and then the whole thing shut down, so I took it in to the guys at Best Buy.

I waited patiently in line and calmly explained my problem, only to have someone rudely snap back that I hadn't actually bought the RIGHT warranty for THIS kind of damage so there was absolutly nothing I could do except to buy a new camera.

I purchased an EMachine computer and the extended warranty and I was told that in place of home installation I could get free software, Office Student, so i opted for the software. When I got home, the receipt listed the software and warranty as charged on our bill, over 600 dollars. Also, within three months the computer stopped working. It was clean, well cared for, inside and out, but the power supply went out. It would not come on. The clerk even said it was clean inside and wrote on a sheet that he sent with the computer, it was clean.

Then when i inquired the next week, they suspected a motherboard damage. Two weeks later, I heard nothing. I inquired again, and they said that it was infested, which is one of their excuses for not honoring the warranty. The computer was clean, inside and out, like new, no bugs inside it. I told the clerk and he said i had to pay to get it back! I didn't.

They destroyed the computer because i wouldn't pay to get it back, when they lied to me about it. I had asked for a replacement instead of getting it back, and they didn't say anything. They sent a letter charging me for the computer to get it back. I lost 1800 dollars. Why are they still allowed to be in business? They should face criminal charges for fraud.

I had purchased a Optima projector EP716 on 4/28/06. I also purchased an Protection Service Plan which includes 1 replacement bulb. I turned the projector inon Sun. 6/8/08. The clerk at the desk asked for phone number and address, which seemed normal. I was also told that the unit should be back in about one week, which seemed to be a reasonable amount of time. I explained that I would like it by then, since it was my only TV. I called about a week later to see if it was ready. They said it was not.

The employee on the phone seemed puzzled, as he felt a week was about right for a light bulb change, but that the unit got flagged to not be ready until 7/7/08. That's when I saw that date on my service order, and I noticed that they didn't update the address or phone number. I have moved from there a year and a half ago, asked for my info, but did not update it. Told me a week, but set it up for a month. Talk about being lied to.

The guy on the phone said I should check in on mon. or tues, since it could come in by then. I waited till 6/19/08, about a week and a half after turning in my projector (my only TV), and I called in to see if it was ready. They said it was not, and it would not be in until 7/7/08. I can't believe it takes a whole month to change a light bulb.

I asked to speak to a supervisor, who of course was of no help, what-so-ever. I can't seem to find out much about my unit, and I have to call in to see if it ready, since now they didn't update my phone like they said they would, and will be calling the wrong number now to tell them the unit is ready. I hate being lied to.

I'm without any TV, until some tech at some warehouse figure out how to change a Light Bulb. Should have been only a week, but now looks like a month.

Toshiba P105-S9722/Core2 Laptop, Model: PSPA6U-03D019, sent in for shutting down for no reason, overheating. Result: Best Buy just cleaned laptop. 1/1/2008 sent in for shutting down for no reason, overheating. Result: Best Buy replaced power cable, DVD drive, laptop HD. 1/27/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cleaned unit. 1/29/2008 sent in for shutting down for no reason, overheating. Result: Best Buy replaced HD for a 2nd time.

5/16/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cleaned unit. 5/22/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cleaned unit. 6/6/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cannot find issue.

I called Toshiba and was told that there may be a problem with the CPU Heatsink. I cannot continue to be taking this laptop back and forth to Best Buy every month due to it overheating.

As a result of Best Buy not listening to me when I was told by Toshiba that there is a log that will tell you why the laptop is shutting down or overheating, I have spent 8 trips to Best Buy for the same problem. I have spent 30+ days without my laptop. The end result is that I have a laptop that in another month will start shutting down again and Best Buy cannot fix it. What good is a Best Buy PSP?

On 5/1/08 I visited Best Buy Chelsea NY to purchase a replacement a/c adapter cord for my laptop which had just broke earlier that day. I was informed while in the store that the order would be shipped to me the following week. After several inquiries, I was informed by your organization that the part was on backorder and that it should arrive around May 23rd . Since May 1st, I have been unable to use my laptop due to the fact that I am without a cord. The part did not arrive until 5/30 which was incorrect. I received only the A/C adapter and no cord. The invoice clearly states (see attached) that I ordered the A/C adapter with the cord. Unless I am truly mistaken, the only way that the laptop will work is once you have both the power supply as well as the cord. So I contacted company once again and inquired about the rest of my shipment, and which it wasnt until that moment that Best Buy chose to inform me that this piece was too on backorder. I feel that this is a horrible way to do business.

So now, I am being told once again that the cord is on backorder and that will not arrive until 6/23. How is it that I paid almost $400 for a service which is supposed to protect my equipment, yet Best Buy has failed to do such? I need this matter to be resolved ASAP as I have been greatly inconvenienced. It will be almost two months since my initial visit by the time the cord is scheduled to arrive. I am a President of a company who does over twenty million dollars in sales every year and travels all around the world, but due to Best Buy, I am doing it without a major lifeline, my laptop.

Unable to effectively do business since may 01 2008

We purchases a Sharp Aquos 42 inch TV from Best Buy on 12/19/06 with a 3 year extended warranty. In Feb 2008 a black line appeared down the middle of it. After 3 months and 3 service visits the repair tech said they'd have to replace the screen so he would order one. Three weeks later, Best Buy called and said they have authorized us to get a new TV because it would not be economical for them to replace the screen. However, they no longer carry that TV and told us we have to pick something else out even if its of lesser quality or a smaller TV. And no, we would not be refunded the difference.

We spoke to Edie in customer service at the store and expressed our disatisfaction. She advised us that she would issue a store credit along with the unused portion of the warranty but we would still have to purchase a different TV from Best Buy or from the website, where we would have to pay a $250.00 delivery charge. Edie said, well, that's the only way we could get the TV we wanted. But we told her there are no Aquos TVs in either place and that we did not want to put out any additional money (delivery charge)for a TV that we purchased a warranty on.

John Morrissete in the Corporate Office said unfortunately, that's the way the policy is and we would have to take what we could get even a TV of lesser value or wait and hope that they get something in stock that we like. We told him we did not want to pay $2000 for a $1400 TV and that this was totally unsatisfactory. He then told us that Edie could not do what she promised and he doesn't know why she told us that. We asked him for a refund so that we could purchase an Aquos somewhere else. He said there was no way they could give a refund again citing store policy but he offered a store credit (minus the warranty) which means we'll have over $2000.00 that we have to spend in a store that we want absolutely nothing to do with anymore.

Today is June 2, 2008. We have been trying to get this resolved since Feb. Now we can't have the TV we want and are at the mercy of Best Buy and their deceptive store policy, uncaring, robotic customer service and pushy, lying sales people. We spoke to over 10 people and got as many different responses. Mr Morrissette said that Best Buy determines what model is of comparable performance. We purchased this TV for the features and the way the housing was designed so as far as we're concerned, comparable performance covers more than one aspect of the TV. Their No Lemon Policy is ambiguous at best and really allows for Best Buy to gain a financial advantage.

We bought the extended warranty to insure that we would be able to get our TV repaired or replaced to our satisfaction, not the satisfaction of Best Buy. But now we see that the extended warranty that we paid for actually only benefits Best Buy. They can't lose with this plan, especially if we choose a TV of lesser value. We've bought from Best Buy in the past...computers, Ipods, CD's, phones and other things. We won't spend another dime there again. This is a nightmare. I hope someone can help us.

The only way we can get what we want is to order it through another company or store which we'll have to pay for out of our pockets again.

Purchased product replacement plan on Motorola Digital Expanable Telephone System. Model MD761. Base station and 4 supplemental handsets. Jerked around on a claim for failed unit. Unit would continuosly ring on inbound calls until call terminated even if another handset was used to respond to the call.

Placed claim for 1st failed handset in December 2007. Provided a claim number by Best Buy but was never able to receive an RMA and shipping directions. Followup calls advised by Best Buy that it would go to claim review. Nothing ever happened. Each call same response - it's going to claim review. Now its May 2008. There is only one reliable working handset out of the original four. Over $200 for the junk phones plus a $75 rip off product replacement plan. I'm not a happy camper. I now tell everyone to be very wary of any Best Buy's warranty or other promise - and definitely stay away from their product replacement plans - just rip offs.

I purchased a I-pod nano in nov. of 2007 and bought the extended warranty, with the salesman telling me that with this warranty even if I droped the device as I left it was coverd. In may of 08 my girlfriend had the nano in her purse and the screen failed and Best Buy said that it was not a covered failure and that all they could do is refund the warranty at a pro-rated rate. I paid in nov.of 07 40.00 I got 22.50 which was not correct. I will no longer shop at said store.

We purchased a plasma t.v back in 2005 from Best Buy. We also purchased an in home warranty for 4 years. In Dec.2007 we contacted Best Buy Service dept. to report that our t.v was freezing the picture periodically. They told us we had to use a company called Advance Video, INC in our area (Baltimore). Two weeks later a technician (Herman)from Advance Video came to our house to access the issue. He determined that the board on the plasma needed to be replaced and he would have to order it. This was around Dec.16-20. He said it would take 2 weeks.

2 MONTHS later and no returned phone calls from Advance Video about the status of our part or Best Buy. My husband contacted Best Buy several times to find out the status and each time Best Buy would reply that the Service Provider (Advance Video, INC.) has not contacted them and they thought the problem was resolved. How can the problem be resolved when nothing was done but an assessment. In the meantime , we contacted Advance Video, INC owner Victor who would have boughts of amnesia each time we called for a status and would blame Best Buy's fault for not giving an approval number. If nothing was ever ordered how can Best Buy give an approval number. Best Buy could not give me a direct contact to help me with this issue so each time we called we would have to re-explain the issue to ANOTHER Best Buy employee.

At the end of March, Herman (Advance Video, INC.) came with the part and replaced our board but by doing so he damaged our panel on our plasma. Now we have grey lines coming from one edge of the screen. Herman left immediately after he replaced the board and my husband called him on his cell within 5 minutes of his departure. He said that he would have to speak with Victor to order another board NOT A NEW PANEL. So we waited again for weeks and weeks for them to contact us and still nothing. Victor (the owner) was verbally abusive on the phone each time we contacted him and made it sound like all this was caused by us and took NO responsibility for his employee mistake. During this time we asked Best Buy for another service provider to which their answer was NO. Herman came out again to replace the board (my husband asked if we could have original one back, but mysteriously it disappeared) and it didn't correct the problem. Herman knew it was the panel but didn't want to admit that he damaged our television further. Herman called Victor from our home and stated the panel was busted and he felt that Best Buy needed to replace our television. This was the last we heard from Advance Video, INC.

My husband contacted Best Buy and John from BB stated our issue would go to Replacement Review and somebody would contact us. NO ONE from Best Buy EVER contacted us. We received a very incoherent phone message from Victor (Advance Video) on 5/10 which stated he was picking up our television to repair the panel. We had no idea that this was the next step. The last thing we knew from Best Buy and from Advance Video, INC was that are T.V would be replaced. We told him that we would not allow for his technician's to work on our television. I contacted Best Buy and was routed to Consumer Relations team and spoke with a Tim. Tim contacted the Service Supervisor Sue and she stated that the panel hasn't been ordered yet from Best Buy and she didn't know why Advance Video, INC would call us to take our television. So it appeared Victor once again was dealing with us in an illegal manner. Why did he want our t.v if the part was not in? They opened a case for our issue and said that it would go directly to a review panel. During this time it was discovered that we were denied replacement of our t.v from Best Buy, no one ever contacted us with the news so how would we have ever known the outcome? Sue stated that due to the time it has taken for this issue to be resolved and for the problems we have endured with Advance Video, Inc that more than likely we would just get a replacement.

On 5/12 we received a call from Best Buy service department stating that WE WILL NOT be getting a replacement t.v and since Advance Video, INC damaged our t.v, Best Buy HAS to have them correct the issue. This is what I don't understand. We paid for a warranty, Best Buy received their money, Best Buy is MAKING us use a company that is obviously incompetent and questionable of their business practice and if we do not use Advance Video, INC we void our warranty. How does this make any sense? Best Buy has us between a rock and a hard place. We are totally helpless in this matter and all due to Best Buy not willing to PAY for a mistake that one of their OUTSOURCED service providers caused. Best Buy keeps stating that since Advance Video, INC caused the damage they have already paid for the panel and we have no choice but to let the company that damaged our t.v 6 months ago to take it to their shop and correct the problem. Why would I trust a company that damaged my property go and do the repairs?

I should have the right to request another service provider from Best Buy without question but since they have recorded this whole ordeal, how is it that I the consumer is being victimized? Please help, I don't know where else to turn. We feel like we have no means of getting this rectified. Best Buy will not budge. They have stated that if we do not allow Advance Video, INC to take our t.v out of our house (even though the repair can be done in our home) then Best Buy will not provide us with another company to do the repairs and we basically will be stuck with a t.v that has a problem we didn't initially have.

Hours and hours of wasted time on the phone speaking with 2 dozen Best Buy employees. Loss of sleep due to the amount of money we just lost due to the panel damage of our t.v. If we do have to give up our t.v on 5/14 we will have no t.v for whatever time frame Advance Video, INC deems necessary (Victor cannot commit to a time frame).

I called the warranty dept to tell them our tv's DVD player is not working. They had a tech come out within 4 - 5 days. After listening to me and without looking at the TV he said that he needed to order a part and I should call back when the part arrived at my home address. About a week later, the part arrived and I called. Another 4 - 5 days and the tech came out again. He took the TV apart THEN opened the box of the new part. He said humpf, this part is defective I have to order you another one. Then he proceeded to put the TV back together which he had trouble with and it took roughly an hour and a half for the entire visit.

Still the TV was not fixed. I called again on Monday to ask about time frames and expectations. I was told that the part would be shipped either Wed or THurs and to call back to make an appt at that time. I waited until Friday, placed the call only to find that the part will not ship until Saturday. I asked if it could be shipped overnight. No. I asked if I could make the appt now without having to call back Saturday. No. I asked how long would it be for the part to arrive. I don't know.

After 3 weeks our TV is still not working and I have no idea when a tech will be out again to fix it, if indeed we receive a new part that is not defective.

We purchased a washing machine from Best Buy in Sterling, VA on March 3, 2007. We also purchased a five year service warranty for the machine. Beginning January 2008, we began to experience performance problems with the machine. We placed a service request with the store immediately. However we have had to schedule and re-schedule the service appointment numerous times through no fault of our own. Best Buy keeps blaming the manufactured approved service company, and the manufacturer says that it's Best Buys responsibility, while the approved service company refuses to come and fix the machine. Their excuses include; overbooked technician and waiting for parts, to name a few.

We have received 2 visits, the first technician said he needed to order parts, weeks went by and they said that they couldn't tell us how long it would be before they could come fix it, but that when the parts arrived they would then schedule an appointment. After many weeks a second technician came by just to say that he had one part but not the 2nd one. We have talked to several managers at all of these places, we have yet to hear from someone who will take responsibility and do what needs to be done. We have talked to Dawn, Josh & Jeff, all claiming to be managers but they cannot release their last name.

Everyone in this household has had to miss several hours of work because we are trying everything in our power to talk to someone who can further assist us with this matter. I've contacted a lawyer who sent a letter a week ago and gave best buy 10 days to contact us, but we have yet to hear from them. We also contacted the Better Business Bureau and Drew Schreiber responded with the following: Thank you for taking the time to contact the Best Buy corporate office through the Better Business Bureau concerning your washer repair. I was disappointed to read we did not meet your expectations when you contacted our In-Home Service Department. I apologize if the representatives you spoke with were unhelpful. In looking into this matter I contacted our In-Home Service Department and they advised me that the part was shipped and will be arriving to the service center on 4/25/08. Once received, the service center will contact you to schedule the part install. At this time you do not qualify for a replacement under the terms and conditions of the Performance Service Plan (PSP). The PSP states that you will need 3 completed qualified repairs with a 4th pending qualified repair. We will not be able to replace the washer. Still, I am sorry for any inconvenience this experience may have been for you. Thank you again for contacting Best Buy to share your concerns regarding your washer repair. Your feedback will help us build a better customer experience for all our customers. We appreciate your patronage and hope you will let us know of any future questions.

I called Mr. Schreiber, on 4/30/08 no one knew who he was and after 2 hours on the phone i was thrown in his voicemail, left a long message and he has not bottered calling back, however we did receive a call saying it would be fixed on 05/01/08, and we immediately called back to confirm, we don't want to miss another day for nothing, and after asking the representative if they had the part, they simply said, we need to cancel the appointment, we have not received the part.

Well it it now 05/05/2008, haven't heard back from Mr. Schreiber or anyone at best buy, talked to Tina Foley today at Consumer Relations today, same thing, i'll hear back from someone. After 5 months, multiple missed days at work, multiple trips to the laundremat, multiple hours on the phone with helpless people, supervisors, lawyer and multiple complaints through this site BBB and others, I have yet to find a way to have them do what they said they would when i purchased the extended warranty and that is simply fix it when it's broken. Simple.

Bought Sony Digital camera at Best Buy on 3/2005 with 4 year warranty. Price 379.99(camera) 59.99 (warranty) Camera has chronic lens problem and does not close. First time serviced - lens repaired Second time serviced - lens repaired Third time serviced - refused service because they could not re-create the problem while at the store. Fourth time serviced - Lens was stuck so I brought it in. Would not repair lens because of wear and tear on camera, even though the lens was never repaired properly from the start.

Now Best Buy says remainder of warranty is voided. It also happens that the third time being serviced this device is supposed to be replaced under a no-lemon policy. This camera has a re-occurring chronic problem that has never been fixed from day one despite many attempts. That should be classified as a lemon regardless if the case has wear and tear.

Need replacement

I had purchased an extended warranty for my 43 Pioneer plasma TV. It broke and Best buy sent a local sub-contractor, ATS in St. Petersburg,FL to fix it. 3 weeks later they had indicated the part was still on order with no due date. I escalated to Best Buy finally who said the part was discontinued and I did get a new TV. During the removal of the original TV the IR sensor on my AV system was broken. ATS had to remove the sensor from the original TV.

Both Best Buy and ATS failed to replace what they had broken. Best Buy said I had to make a claim with their sub-contractor and also that they are not responsible for service as part of the extended warranty. So watch out if you have a service call since they cna send bulls into the china shop and not feel reponsible for the consequences.

I have to buy a new IR sensor for $120. Also, I have spent hours with Best Buy and ATS on the problem (opportunity cost).

I bought a nikon coopix digital camera from Best Buy with the extended warranty. I had a problem with a button on the back of the cammera that is used to select from the menu and scroll through the pictures when you are viewing them. I brought the camera to Best Buy told them what was wrong and that the camera works great except for that button. They sent it out to their service center which of course went out of their way to find something wrong with the camera that would make it so it wasn't covered by the warranty. They emailed me pictures claiming they found sand dammage to the lense. The pictures they sent me were of the outside of the camera I recognized right away because the camera had gotten a mist of paint on it when I first bought it. So they didn't even take the camera apart to look at it. They use a scientific camera and zoom way in on the camera so when you see this picture even dust looks bad.

I argued with them telling them that the camera works fine and that all it needs is to have the button replaced. They told me that they wouldn't do any work on the camera if they found anything else wrong with the camera that wasn't covered that that would void my warranty. So I disputed this calling the store manager which said that said it was out of his hands. Once the service renders something unrepairable there is nothing he could do about it. I asked him if he could look at the pictures that were emailed to me. He took a look and agreed that it wasn't sand dammage and that it appeared that the camera hadn't been looked at. He made some calls and when he got back to me all of a sudden he didn't want anymore to do with it. I think maybe he got in trouble for trying to help me.

He gave me the corporate number for me to talk to the upper management. I spoke with them and they also agreed with me and when they looked into it suddenly they say Oh yea this is sand damage I've seen this before. So I told them to send the camera back asap fearing that they were going to do something to my camera to prove their point. I went to the store to pick it up when it came in I'm looking at it and this [person] grabs it out of my hand and tells me I have to sign first not excuse me sir could you sign this? I asked where my warranty was because they told me I had to send that in with the camera. Oh he says they keep that now I have no proof that I have a warranty.

I had to argue for a while to get a new copy because he was saying it didn't matter because the camera is no longer covered anyway. After all of this I got back home and called corporate management and asked if I had someone else look at the camera and find them wrong would it still be covered. They agreed but if anything else was wrong that wasn't covered that nothing would be covered. So I had enough of this and I called Nikon they told me to send it in. I sent it in and not only did they replace the button but they cleaned the paint off for me at no cost. I had my camera back in a week. Best Buy had it for a week and then contacted me to tell me that they couldn't fix it and took another week to get it back to me.

My advice to all that are reading this don't take your product to best buy go right to the manufacturer it is an extended manufacturers warranty and they will honor it. Better yet don't even give Best Buy the business.

Best Buy claims that its Dell computers have 1-yr. warranty and support. Dell does not, in fact, provide support for computers purchased through Best Buy.

In order to return the laptop I purchased, based on a warranty that is fraudulent, I must pay a restocking fee of 15%.

I bought t an Ipod with extended warranty through Best Buy and was told it would be repaired or replaced no matter what. It was dropped and no longer works, and they will not fix or replace because they now say it only covers manufacture defects--which is not what we were told when purchasing it.

I have an extended warranty on my washing machine. Last Saturday a repairman from Best Buy came out to look at it and said he had to order a part. When the part arrived at the store, I made an appointment for today, 3/1/08, to have it installed. Last night I called to confirm my appointment and was told that I didn't have one. I told them I needed a Saturday appointment since I work during the week. I was told there were no Saturday appointments available. I spoke with a supervisor named Terry who rudely told me he didn't know if they could ever come out on a Saturday. I asked to speak to his supervisor, and he told me that I couldn't because it was a security breach. He REFUSED to give me the name or phone number of his supervisor, stating this nonsense about a security breach. I think he was only securing his own security because of his horrible attitude towards me.

He said he would have someone call me by 9:00 this morning to let me know if it was possible to come out on a Saturday, but of course I never received a call. This is very poor customer service. First I was told I had an appointment, and then there was no record of it, and then was told someone would call me and they never did. I am beginning to get the feeling they are trying to get out fixing my washing machine.

I am filing a complain against Buy Best Warranty. The extended warranty had me to believe that it was the same as having a factory warranty. No where in their paper does it say that I would need an authorization number for my part to be ordered, that my the Company doing the repair for BestBuy, plus that it would take so long to have it fixed. It broke 2-13-08, called for warranty repairs 2-14-08, Inspected for repair 2-21-08. 2-28-08 still waiting for part. Spoke with best buy But they were no help.

This cost fuel at $3.00 a gal. Laundromat 10 miles away. Plus $2.00 a load to wash and we wash 12-15 loads a week. Warranty cost $129.00.

Less than a year ago I purchased a Gateway laptop computer and last week it quit working. My roommate took it to Best Buy for repairs and after they had it for a couple of days they said that the hard drive was bad and that it would be repaired under warranty for free.

Last night I had a message to call the repair place Best Buy sent my computer to, they said that I would have to pay a minimum of $259 to have everything transferred from my old hard drive to the new one. I told them that I wasn't going to do that and asked them to mail me back my old hard drive and I would pay shipping and handling, which they refused to do. They said that they were going to destroy the hard drive if I wasn't going to pay the $259.

First question I have is why wasn't this cost told to me up front? Second question is why won't they send me my old hard drive and are they going to be responsible for any identity theft that may occur from someone on their end getting personal info from my hard drive.

Twice Best Buy has denied honoring extended warranties purchased for a camcorder and a Nintendo ds lite. The representative accused us of intentionally breaking the camcorder two weeks after purchase. The Nintendo ds lite has a broken hinge. This is a common problem with this product. Nintendo has an 800 line dedicated to this type of problem. We own two ds lites and both experienced the same problem. The first one was covered under Nintendo manufacturer warranty. The second unfortunately broke after the manufacture warranty. Best Buy declined to honor the extended warranty. Hopefully this and other complaints will slowly bring this business to an end.

On 4/28/04 my mother-in-law bought me a Sony digital camera with the 4-year performance Service Plan from Best Buy. Four months afterwards I started having problems with the camera. The camera was no longer taking clear pictures. In the months ahead I tried everything from changing the settings, to purchasing a new battery. It continued to take blurry pictures. On 9/23/05 I called Best Buy, explained the problem and mentioned I had this 4-year Performance Plan. They told me I had to send the camera to their repair company. On 9/24/05 I sent the camera to Precision Camera Repair, Inc. 3 Anngina Drive, Enfield, CT 06082. On 10/3/05 the camera is sent back to me with a note stating: We are very sorry, but we cannot repair this camera due to corrosion damage (main Board). We have determined the camera is beyond repair.

Upset and disappointed, I planned to go to Best Buy and see about the replacement. In the days following there is an article in the newspaper that Sony was recalling many of their cameras; my camera was one of them listed. I called the number listed and arranged for the camera to be shipped out for the recall to be fixed. On 10/31/05 my camera is sent back to me from the Sony Laredo Repair Center stating that the mounted C Board, System I203 , and Micorphone G125 was repaired. I was thrilled that my camera was supposedly fixed.

During the year ahead the camera sometimes worked, but for the most part only took blurry pictures. I gave up, but everyone told me that I should go back to Best Buy and have them replace. After all, the camera was already considered unrepairable. On 12/15/07 I went to Best Buy in West Nyack, N.Y., and the Geek Squad Dept. explained to me that it didn't matter that the camera was unrepairable; I had to send it back to their repair center four times before they would replace. So I had the man send it out. On 1/11/2008 Best Buy states that they replaced the Optic Lens and that the camera is fixed. They don't let me take the camera without signing the document that states they in fact fixed the camera. I take the camera home, and it continues to take blurry pictures. On 2/15/08 I go to Best Buy in Paramus, N.J. and have them return the camera again to their repair center. I am now waiting for my camera.The problem is that although an authorized repair center has already declared the camera to be unrepairable, the store continues to claim that they are fixing the problem. My warranty is up on 4/28/08. I WANT the camera replaced, because it is obvious that this camera cannot be repaired. HELP! I feel that this four-year plan that Best Buy offers is a scam, and I'd like this camera replaced.

Back in May I called Best Buy and talked to someone about starting a claim on my TV (there was an imperfection in screen). In Aug. I recalled the center. They stated I never did call so I started another claim. I bought an extended warranty for his TV--an in-house one. After trying to get someone to come down and look at the TV, someone came about a month ago. The TV was deemed unrepairable. To this date I still am looking for a claim number to replace the TV, First it had to go to a follow up team and then a review Team. After I looked on line at all the Blogs and horror stories about 3 party warranties, I wonder why no actions have taken place.

I've been unable to view my TV since Aug.

Approximately 8 days before Christmas, the projection lamp on our Mitsubishi WD-65731 TV burned out. This was to be expected as they have a limited life, and I was aware of this at the time of purchase and bought a PSP (Product Service Plan). I called Best Buy and was informed by a representative (who called himself Anthony) of the problem, and he scheduled the unit to be repaired on December 26. I was happy. On December 26 no repair person came. I contacted Best Buy and the repair facility that was assigned to fix the TV. To be fair, the repair facility was not the problem in this matter. They told me that Best Buy cannot schedule work for them, only they could do that. I said to please schedule my repair. I was told that the repair would take place on January 11. I groaned and accepted the date. Just prior to January 11, I was called by the repair facility that the part (the lamp) was back-ordered to January 21, and I would have to wait. I was not (nor am I now) happy. I reluctantly agreed. In fact, I told her where I could purchase the part on the internet and have it in my hand in 48 hours. Both Mitsubishi Parts (www.mitsuparts.com) and DLP Lamp Source (www.dlplampsource.com)had the parts in stock.

When January 21 passed, I called again only to be told that the part had yet to come in. Now I am angry. I asked her who she got the part from and she told me. THIS IS WHERE EVERYONE SHOULD PAY ATTENTION! She told me that she was sent out to repair TV's from a company called N.E.W. Corp, and that they were the middleman between Best Buy and the repair facility. It was N.E.W. Corp that was unable to obtain the parts that I had 'discovered'. This leads me to one of two possible conclusions: 1) No one at N.E.W. can use the internet OR 2) they cannot get the 'proper' cost break from their supplier to make it profitable for them to purchase the part that they had promised to service in the PSP. I know of no other outcome.

HOWEVER, IF YOU HAVE A PROBLEM WITH a BEST BUY IN HOME PSP, YOU CAN CONTACT N.E.W. YOURSELF. HERE ARE THE PHONE NUMBERS AND EMAIL ADDRESSES YOU WILL NEED. (https://www.newcorp.com/service_providers/service_repair_contacts.html) ENJOY! As for me I am contemplating getting an attorney, Mitsubishi (because this does not make their products look good), and various state and federal consumer protection agencies. Local TV consumer news shows eat this stuff up, also! Good luck to all, and I will let you know the outcome of this fiasco that could have been so easily handled.

In February 2007 I purchased a 32" hd lcd TV. I also purchased a flat screen computer screen and a 4-year extended warranty. I moved in November 2007, and my son picked the TV up off the entertainment center and he heard a crack. We moved it in my car well padded when we plugged it in we found that the pop my son heard was the screen cracked. I contacted Best Buy, and the service guy was scheduled for the end of November. He called and asked what was wrong. I told him it was a cracked screen and was told they wouldn't come out, and if they did it would cost me over $100.00 for them to make a service call; and if it was a cracked screen it would cost $700.00 to replace it at my cost.

This past Sunday my son took it back to Best Buy and was told we needed a voucher and to call the customer service dept. to have one issued. I spent 2 1/2 hrs on the phone and talked to 6 different people. I called the store manage today, January 23, 2008, and was told there was nothing they could do. So my warranty is worth nothing, my television is worthless. Best Buy talked me into the warranty which I didn't want, and then don't stand behind it or their own products. I am disabled senior citizen living on a fixed income so I can't go buy a new TV.

I've had to take medicine for my heart because this has had me so upset, and now I am also out $1000.00

On January 14th, 2007, I purchased a brand new Playstation 3 in San Francisco. With the 2 year product replacement plan, the console plus taxes I paid almost a thousand dollars andit stopped reading discs by the end of March. I contacted Best Buy, they sent me a mail return label and the product was sent to them the first week of April with a promise that a Gift Card for the total of the product plus tax (Around 650 dollars) was going to be sent within 4 to 6 weeks after receipt of the product by their warehouse since they don't actually replace the product but instead sent you a Gift Card for the amount. I really don't know why the plan is called replacement plan.

Well, today is January 17th and I still haven't received thegift card, I've called several times, 25 to 30 calls for the last 9 months, spoke to several supervisors/customer service and I still can't get an answer. I've been told that it was sent to me and it got lost, then that they didn't had my apartment number and that they sent me another one, then incredibly another supervisor tells me that since my uncle paid with his credit card from Mexico there were restrictions on the account that prohibited a reimbursement within the U.S and the matter was passed to the customer relations department, they said that they had to create another account and rebill the amount on the account with my US address and credit the original receipt. That's the last I heard. The last supervisor said she would be contacting me with any updates and she called me last Monday and she had the nerve to tell me that they had sent a return mailing label to me so I could send the product back. WHAT? I sent the product a long time ago. She apologized and said to just throw it away and that they were still working on my return. I am tired of this, I've lost many hours on the phone with these people since of course when you call you have to be on hold forever with their ridiculous hold music. And to top it off, whenI called this week to ask the status again, somelady gave me attitude and hung up on me. I don't know what else to do and I've been without my playstation and my money for several months. I can't afford to buy another one while this resolves mainly because even ifI could borrow the money, they send you a gift card that you have to obviously usein their stores, so I couldn't even be able to pay back the second PS3.

TV with in home service agreement went out, so I called a service tech who had done repair to this TV under factory warranty within the 1st year. Slightly past the mfg. warranty, the set went out again. Called the tech back, he said he could do warranty work for Best Buy. Hepicked up the TV. I called Best Buy to get authorization numbers and was told I had to use a Best Buy tech. I talked to a supervisor and explained the TV was just picked up by a factory trained tech; they said too bad. I spent the next few weeks trying to get approval. Finally I drove to pick up the TV and brought it back to my house. Felt bad for the factory tech and paid him $50 for his time.

I called Best Buy, they sent their guy out, he ordered parts over two months ago. Called last week to check; they said they would return call in 4 business hours. It is now one week later. Now the lady on the phone said Best Buy does not have a tech. They can call someone locally to come and check the set out. Since it is close to the holidays, someone will call by next Friday. HELP!

My 52 Mitsubishi DLP TV purchased on 1/29/05 with 4-year warranty has not been working since 11/19/07. The Best Buy service tech came out and did only diagnostic on TV and determined what he called was a cap on the power supply within the TV itself. Two days later after speaking with a warranty service rep, I was told that board pieces were on order for my TV. When I told them what the tech said, I was told that he ordered what he thought would fix the TV, and the parts would be in on or around Dec. 20th--but that was not a sure thing.

I have not heard a word since 11/22/07 about the status of parts or when the service tech will be back out. Best Buy will only give you the run around about the Lemon law, but why have a warranty in the first place? Meanwhile, we have had no TV, and we will be going on 6 weeks for a repair that cost me $400 for their PSP plan. Beware of the extended warranty at Best Buy. Do not purchase the PSP, which is the service plan, but buy the PRP, which is their replacement plan, which was not offered to me, but is listed on their website.

Best Buy will not honor the warranty they sold me at the time I bought a TV.

I will have to spend $1000 or more to fix the TV.

I am dissatisfied with Best Buy service because the digital camera I bought there does not work, and my performance service warranty is not being honored. I have already attempted to resolve this problem by contacting the store and the corporate office. All I have gotten nowhere. I have been told that Best Buy won't honor the warranty because they say the digital camera has internal corrosion. However, if so, it was not caused by me. I don't understand how a warranty can cover heat, humidity, and dust and not cover corrosion.

Research shows that corrosion includes the dissolution of ceramic materials and can refer to discoloration and weakening of polymers by the sun's ultraviolet light. Most structural alloys corrode merely from exposure to moisture in the air. When I purchased the digital camera and the performance service plan warranty, I was told that if the camera stopped working that it would be either repaired or replaced, and that is what I expect. Unfortunately, the problem remains unresolved.

I purchased a refrigerator at Best Buy in June '03 (Fridgedaire) with an extended warranty. By June '06 it had to be repaired 7 times, with a total food loss each time. After I had a mental breakdown in the Best Buy store, they replaced it; but since the price had gone up I had to pay the additional $200 + on another extended warranty. Now it is Dec. '07, and this new fridge has quit working 2 times in the last 3 weeks with a total food loss each time. The first man that came, a day late, told me that he could not replace the compressor because I had unplugged the unit, and that he could tweak it a bit and it would be fine. The unit worked for 3 days and broke again. Called and was given a promise that someone would be here on Saturday. Well no one came, so called back and someone came today.

I have taken 2 days off work to wait for a repair man who did not show up and 1 day for one who did show up but had to order parts that will take anywhere from 5 to 14 days to get. I have asked for some sort of compensation for the time off work, food loss, and having to eat out. Best Buy told me that I needed to take responsibility for the fact that my fridge is broken.... I was also told that Best Buy was not responsible for what their employees do. I have my own business and find it hard to believe that any place can stay in business with this attitude but they seem to be doing fine. I will NEVER shop at Best Buy again!

I have lost over $600.00 worth of food including every thing I bought for a Thanksgiving dinner that I had to find another place to host. I have taken 3 days so far off of work with no pay and have spent a large sum of money ice and eating out. I have been without a refrigerator for almost a month and have no idea how much longer it will be before it is fixed.

I purchased a 53 inch Toshiba T.V. in December 2001, with a 4 year extended warranty. In 2005 the color convergence board went bad and had to be changed. The same thing happened again this year 2007. The first time was covered under warranty, the second time was not. The original picture tube warranty was for 2 years plus the 4 years.

The extended warranty should have lasted until 12/07, but I was told the extended warranty takes effect on the day of purchase which means I paid for a four year warranty that was actually only covering 2 years.

I paid $2732.12, for the T.V. and the service plan.

I purchased a TV from Best Buy on 7/14/2006 and a service contract. The TV blew a transformer. On 10/16/2007, a TV repair technician came to my home and NEVER returned. He told us that the part that was needed for the tv would take ten days to come. It has been 14 business days, and all I get is nonsense from Best Buy staff.

I purchased a 50 dlp television from Best Buy on 4-9-05. I also purchased the 4 yr performance service plan. The service plan states that after 3 service repairs have been completed and the product requires a 4th repair, the product will be replaced. Television now, as before, turns off by itself. Best Buy will not fix or verify this because they don't want to replace it.

I have to miss work and have a TV that doesn't work properly.

I purchased a Sony 60 TV from Best Buy for over $5000 along with a service contract. This TV has broken several times and has been repaired by Best Buy. It is obvious that there is something very wrong with this TV, and I have tried with no luck to get Best Buy to replace it. Each time they tell me something totally different. What are my legal options? I have documentation of all their repairs, along with the names of the supervisors I have spoken with to date. Please advise. Thank you.

I can't watch Red Sox play in the World Weries at my home because Best Buy has taken close to two months and my TV is still broken. On 09/17 a service rep said they would be back with parts. On 10/23 they showed up and didn't fix the issue. Now they need to order the full panel. Why won't they order a replacement or give me a TV in exchange until they fix it. At Best Buy stores Performance Service Plan is sold as an immediate fix or replacement for your broken TV. But, in reality it's a sham. I have wasted so much of my time with Best Buy customer care and its vendor, Tops Electronics. I would have been much better of without the plan. Isn't customer relationship important to Best Buy? Moreover, I am asking for something I have paid for. What are my rights?

I had to stay home from work two days for the vendor to come, and still my TV is not fixed and am paying my cable bill without being able to watch TV.

I purchased a 27 Phillips TV from Best Buy in July of 2005. I also purchased their 4 year in-home service repair. This past summer (2007) my TV started to have problems. I called Best Buy on 08/10/07, was given a service date 08/17/07, and told a repair tech would call me between 7-9:00am to tell me when he would be at my house. No one every called me that day. I called them to find out when the tech would arrive and was put on hold. I was transferred to the tech router center and was told they did not have a repair service scheduled for me. I had to call Best Buy again and start all over.

A tech finally came to my house on 08/27/07, looked at my TV, said he would have to order a part, and when in Best Buy would call to schedule a tech to install the part. On 09/04/07 Best But called, my part was in, and a tech was scheduled to come install the part on 09/06/07. The tech never showed up. A few days later Best Buy left message that my part had not arrived and when it did they would call me. So I waited and waited and Best Buy never called. I called them on 10/22/07, and they said that my part was in and that they could get a tech on 10/24/07. The tech did not show.... I called Best Buy and they said they didn't have a tech available for my area on 10/24/07. I asked them why they didn't tell me this on 10/22/07 and why didn't they call me to notify me about it? And all I got was "I'm very sorry." I even spoke to a Supervisor and all he had to say is "I am very sorry. Someone should be calling you within 4 hours to reschedule." HA HA HA HA! I won't hold my breath, that's for sure. This is the worst service from a company I have ever received!

In July of 2005 we purchased a 40 Samsung LCD TV for over $3000 and along with it a Best Buy extended warranty. On October 2nd of this year the picture went out on the TV. We called Best Buy for repair and were told a tech would be out on the 10th to fix it. On the 10th he came and said he needed to order a part and left. On the 12th I got a call saying the part had shipped and they could return on the 17th to repair it. On the 17th the tech showed up and replaced the part which did not fix the problem. He told me he would contact Samsung and call me back later that day. I did not hear back so called him using my caller ID. Again I was told he would call me back before the end of the day, and he did not. I have spoken to Best Buy corporate at least three times and was finally told two more parts have been ordered with an estimated ship date of November 6th--and they can schedule another visit by the service tech once those parts ship.

Don't waste your money on a Best Buy extended warranty unless you plan on waiting 6 weeks or more for them to repair your TV.

I purchased from Best Buy a 55 Phillips HDTV for my mother on 9/10/2003 with the extended warranty for $399. My mother called Best Buy for a service call because the TV was not working properly. Best Buy sent Elwin TV to the house for repairs. We have had 5 service calls for this TV over the last 3 1/2 weeks, and Best Buy is refusing to honor my extended warranty and replace this TV--even though the service tech has stated that the TV can't be repaired and submitted a service order for the Lemon Law Replacement.

I bought a Samsung 40 LCD TV and paid about $2300 plus warranty and installation. This was accidentally broken by my son who is 4 years of age and cracked the LCD. The installers never suggested to put it up on a wall, doesn't matter. Now, BestBuy tech came and did not authorize an exchange or return since this was an accident and they don't cover under any warranty.

I wonder why they take our warranty money also? If we drove a car and has an accident, we insure our cars, should the same principle apply? In this case it is only 10months old and is still under a manufacturers warranty.

Yes, accidents happen, but should I bear a heavy loss? Shouldn't there be a small deductible atleast and the warranty amount we paid to insure us from such accidents? What can a 4-year old do, unnecessarily he has my wrath each day when I think about it, yet he is a beloved child and he is a child in all senses.

we are out nearly 600.00 and my husband is out of work.we are so angry they advertise what a great company they are,no way. Every one should be warned about them and their service agreement, it's like throwing away 600.00 when you cannot afford it.

Purchased 46 inch Toshiba television and paid an additional $399 for the extended service agreement. Called for service, technician came out and diagnosed the problem, pending internet research he needed to do.

I did my own research by calling Toshiba directly and found that technician had misdiagnosed problem and ordered part not needed to correct problem. When tech was contacted, he subsequently spoke to Toshiba and confirmed that another part needed to be ordered to correct problem. As luck would have it, the needed part came in first and the non-essential part was on back order. Best Buy insists that the technician cannot come out and repair the television until all ordered parts are received. The non-essential part has an estimated ship date that is almost one month from the time that I initially called for service.

In the interim, I called about another problem with the television. I was told that the technician cannot come to check on the new problem until the ordered parts come, so that he can do everything at one time.

This makes no sense at all. I am so frustrated with Best Buy and their extended warranty service. I will not recommend the company to anyone. I will tell them that it is Best to Buy someplace else!

The first time I called for service in January, the television simply needed a lamp. The service technician did not carry it on his truck. It took several days to get it ordered. I was completely without the services of my television for approximately a week at that time. I am lucky this time, as the unit is still working - the fan unit just runs constantly (it is supposed to shut off several minutes after the television is turned off).

Time is ticking for the expiration of my service agreement. I am covered but unable to receive service in a timely manner.

After I made 3 trips to the store and spent over 3 hours on the phone (1-800-Best-Buy), they still have not honored their service contract on a TiVo. I have a 4-year service plan for a unit purchased in 2005. They told me the unit was too old to repair so it would be replaced, but that replacing it would fulfill the service plan, by which they mean end it. Therefore, I would have to buy a new plan.

When I read the contract, I did not see this stated. I went to the manager and asked him to show me where in the contract it said that, and he admitted that I have an older contract and it does not specifically state that, but he still would not replace the unit and transfer the service plan to the new unit.

I purchased a Sony 46 projection TV from Best Buy in Tallahassee, FL on 11/13/2003 in addition to an extended 4yr warranty. Everything has been fine until this July. The TV has a problem with convergence. I called Best Buy & was told a technician would be contacting me soon. A tech did call & I described my issue which he promptly diagnosed over the phone & ordered a part. It has been a month now with no part.

I purchased a 32 Magnavox LCD TV from BestBuy in November of 2006. In July of 2007, eight months after purchase, the motherboard shut down. I thought it would be a simple repair or replacement since I had purchased the replacement plan. Nineteen days later, I am without my TV, an estimated time for repairs or my replacement TV!!! I WOULD NEVER BUY ANOTHER BESTBUY PRODUCT OR SERVICE CONTRACT!!!!

Since my purchase was in 2005, there were many CRT monitors on the shelf. But, now 'almost' all of the monitors are LCD's - which are more expensive.

In short, the ONLY CRT monitor they had in the store was a 16 eMachines monitor, and unless I was willing to pay more I would have to settle for this as a comparable replacement.

Every piece of hardware I've purchased from Best Buy (5 items) has malfunctioned within 3 years. Every time I go in to utilize the extended service agreement, store employees use this as an opportunity to upsell, as if this ESA is some kind of sales tool.

Also, if you utilize the ESA near the end of the term, you get an attitude like 'Well, you've been using this for two years, we morally shouldn't give you anything'.
These people see nothing wrong with a crap product with a short lifespan.

I'm now looking at a 16 monitor with 1024x786 resolution, instead of the 19 monitor with 1280x1024 resolution, for which the extended service agreement was purchased.

I purchased a canon powershot digital camera,past over a year, bought the 4 year warranty plan..well i left the camera in the car, and the inside of the lcd display screen got a slight crack, from the sun's heat, took into best buy, they said the warranty didn't cover any physical damage..but to my suprise the wanranty doesn't specify that, it does say it covers, heat, and humidity...what ever that means.

I purchased VPR Matrix Laptop 180B5 with an Extended Warranty, after two years the hinges locked up and broke through the back of the laptop. After doing research starting with ebay, and searching for VPR Matix hinge on google, this seems to be a common problem with all of these laptops.

When I went to Best Buy for warranty repair, they denied it stating physical damage, they also would not extend my warranty.

I can no longer use this laptop for my DJ buisness as it is no longer portable, I had to fabricate something to keep the screen fom just falling off. This laptop cost me $600 and with a manufactures defect problem so common, I think they should raplace it.

I purchased a 37" Sharp LCD HD TV. The product worked for a year, and then the sound went dead. I purchased a replacement agreement in addition to the cost of the TV. I called the "Magnolia Guarantee Performance Agreement", the brochure describes that if any product is defective, you call your nearest "Best Buy Magnolia Dealer" and bring the TV for a replacement.

When I contacted Best Mira Mesa, I was told that I could not return the set but they offered service instead. I explained that the salesmen that I dealt with gave me this brochure so that if any defects were found in the 2 year period all I need to do as stated in the brochure was to return the set for an exchange. The contact person told me that the salesperson no longer worked there, he made a mistake in giving me the agreement which is time stamped and clearly states the replacement policy.

I would warn all consumers that they should not waste their money or time buying any agreement from Best Buy because they do not honor the agreement (contract) even if you have a dated receipt and contract brochure.

They are sending a repair person, but I tested the unit and there is no way to repair the relay on that controls the sound because it is on the motherbard, there the unit needs replacement. So far Best buy will not honor their replacement agreement.

I purchased a new laptop computer at the Best Buy store in Fenton MO on 3/29/07, at the same time I purchased the extra protection from their "Tech Support" group at a cost of $129.00. All other computers I have previously owned never had purchased software for viruses and I never had any problems. Two days out with my new Best Buy laptop with the Best Buy purchased and installed anti-virus software I experienced a Trojan Horse virus.

I returned to Best Buy on 4/1/07, (two days later) to find out why the purchased and installed by them anti-virus software didn't work and to get my laptop fixed. I was told the purchased software is not guaranteed and that there would be a cost for repairs.

Obviously this did not go over well with me. After a half hour or better speaking to their Tech Support group and then one of the store managers, they agreed to fix it for free because the computer had a 14 day return policy on it and I told them I would return it if they did not fix it.

Tip: avoid purchasing a computer at Best Buy. I purchased a computer and a Best Buy warranty. Shortly thereafter, I brought the computer back to Best Buy after the computer ceased functioning properly. A Best Buy representative pointed out to me that on the reverse side of the warranty, there was a clause stating that Best Buy would only honor the warranty at their discretion (whatever that means). Also, they would not honor the warranty if the problem were software and not hardware (i.e., the computer).

After testing the computer, the Best Buy technician stated that he could not find a hardware problem, so it must be a software problem. In other words, not Best Buy's problem. Over the next 6 months I returned the computer 8 times for testing and was given the same response.

Finally, I instructed Best Buy to strip off all of the hardware, re-format the hard drive, and then run the same tests. This time they were able to conclude that it was indeed a hardware problem. However, Best Buy insisted that their technicians could find no reason why the computer was not functioning properly, and therefore they would not honor the warranty.

I packed up my computer and told them I would file a claim in small claims court. The technician then called a manager, who replaced the computer - but only on the condition that I would purchase their best warranty for several hundred dollars. Again - I would urge anyone considering purchasing a warranty (or any electronics) from Best Buy to shop elsewhere.

Two years ago I purchase a Sharp Aquos in best buy and with it a 4 year extended warranty for $300. Last month the TV started getting some colorful lines, then It was like a rainbow grow on it, I went to a store and they told me they do not deal with warranties and to call best buy. I called Best buy and they send a technician, he just look at the TV for a few seconds and said sorry sir but the warranty do not cover this kind of things, I have call best buy a lot of time to try to resolve this, they always tell me that the warranty is now voided, because the technician voided the warranty after he determine is not covered.

I purchased an extended warranty on the washer,dryer, refrigerator, dishwasher, and stove that I bought from the Manassas Best Buy. In January I called for service on my dryer, it continuously cuts off every ten minutes even though the clothes are still wet. The dryer is a Whirlpool Duet that was bought on 11/11/03. The service man came out earlier January and said he had to order the parts.

Here it is March 27th and no one has called or came by to fix it. I have called at least six times and I am consisantly told the same thing, someone will call me in 3-5 days, yet no one ever calls. On March 9, 2007 I called and was told Best Buy would replace the dryer since it has been so long. Then we called back in two weeks since no one called and we were told they were not replacing it the parts were in. Today I received my first call and they said they have no records of the parts being in.

This has been an huge stress and totally unaceptable to be dragged along for this much time.

The stress and woory about getting the dryer repaired, and having to go up and down the stairs multiable times everyday the wash is done to turn the dryer back on.

I recently bought an HP laptop and purchased the $300 extended warranty insurance. The salesperson informed me that if ANYTHING happened I would receive a new laptop or have it repaired free of charge. About two days my hard drive crashed and I took it to the store and the worker informed me that if the problem was within the Windows that I would not have to pay, but if it was with the hard drive I had to pay $130.

Well, the problem was with the hard drive and I asked to speak to a manager. They put me on hold, promised that they would call back, but nothing happened. I just want my computer repaired free of charge like they promised me at the time of purchase. BEST BUY should better train their workers and let them know not to provide consumers with false information.

On Dec 30,2006, I purchased a 40 inch Samsung LCD tv for $1,599.99 with a 4 year service plan for $199.99,and $90.00 tax totaling $1,889.98. I was told it was on back order, and that it would be in on Jan 26th. I never recieved a call that it was in, but I was charged on my Best Buy card for it starting on Dec. 30th. Because of some fixing up and painting our living room where the tv was suppose to be in, some family health problems, working almost every day, a family vacation, and being 35 miles away from Appleton, I didn't get a chance to pick up the tv until yesterday, the 12th of March.

When I asked for the tv they told me their computor showed that I had picked it up on Jan 26th. I told them I didn't, and asked to show me a paper showing my signature, but they couldn't find one. They just told me that their records were correct and there was nothing else they could do. I am so upset about this and don't know what to do from here. I owe $1,900.00 for a tv that I never received.

I purchased a Gateway Laptop on January 20, 2006. I also purchased the 3 year extended warranty for $299.99 as well on that same purchase. Today is March 9th, 2007. In this short time, the laptop has gone back for repair 4 times.

I paid estimated $300.00 for a 3 year contract.

I purchased a Sony Digital Handycam on 2/15/2003. At the same time, I purchased a 4-year warranty. The terms of that warranty included a cleaning and battery replacement. I paid $159.99 on the $400 camera and have had no problems with the camera during that time. But I thought it was a good idea for a cleaning after 4 yrs and remember the salesperson telling me the batteries only lasted a few years with recharging. So, with the expiration of the warranty approaching, I called the Geek Squad at my local Best Buy store (Foxpoint, WI).

I verified the expiration date of the warranty given the purchase date. I was told the warranty expired the following day (2/15/2007). For verification I explicitly asked "it expires tomorrow, not today"? I was told 'yes'. I arrived at the store the next day with the video camera and the warranty. I was told the warranty expired the preceding day (2/14/07). When I explained that I had called the previous day and been told the warranty expired on 2/15, not 2/14, the manager repeated that she "was sorry but...". There was no attempt to discuss the matter. And the manager did not even question the fact that store personnel specifically gave incorrect information. The experience taught me a lesson I will not soon forget.

Best Buy has neglected to honor the No Lemon Policy on the Platinum Extended Service Plan ($500) I had purchased for my Sony Vaio notebook computer. Best Buy claims the warranty is void due to liquid damage. I have contacted the store and the corporate office and explained that I have not caused any liquid damage to this unit.

They wanted to charge me $1,012.00 for them to fix it, which I did not authorize for them to do. When I went to pick up my computer at the store, I was told I was being charged $152.57 for some shipping/labor they did on my computer. I informed the salesperson that I did not authorize them to do ANYTHING on the computer after I found out that they had voided my warranty, he informed me that he would look into it and get back to me about these charges. He never called.

I ended up having to go and pay the $152 w/o any clear itemization of why I was paying this amount in order to have best buy release my computer and more importantly the data inside back to me. After retrieving my computer I asked to speak to the store manager while being recorded but was told that the manager would not talk to me on tape. I then asked for the name of the district manager and they refused to give me his name. After opening the notebook I noticed that there was water stains on the screen that where not there before. I have financial damage of about $2450.00 and a great deal of emotional distress.

I recently returned a problem xbox 360 through Best Buy Product Replacement Plan. My son waited daily for the mail to get a replacement voucher which came within 2 weeks. Immediately his mother took him across town to Best Buy but after hassling with the cashier and her surpervisor for about an hour, found out that the gift card (voucher) had never been activated.

The store spent much time on the phone with the Replacement Plan people who assured them that a replacement card would be sent to us within another 10 to 14 days. I also phoned that evening and the Plan people assured me the replacement card would be coming. After a week, I again phoned to check the status only to find that nothing had been done to process a replacement card and that in fact, now they would soon be activating the first card. That was Sunday, so I called back Monday to speak to a Supervisor. She told me that action had only been initiated by my call Sunday, so now it would be 10 to 14 days from now that I should expect the original card to be activated.

You can imagine my confidence in this process after going through this.

I bought a sony 50 in 2002. We bought the extended warrenty. It started having horizontal lines running through it. It was a nightmare trying to get someone out to fix it though Best Buy. They sent someone from over 2 hours away who kept it for weeks. About a year later it started doing the same thing- again we finally got it fixed. The 3rd time this happened we asked about the lemon law and were told they could only find where they had sent someone one out once. The 4 year warrenty has just run out and guess what- We once again have horizontal lines and no warrenty. I will never buy a sony again nor from best buy. Their service is terrible.

I purchased a 26-inch Philips flat panel t.v. in feb. 06. I purchased a extended warranty in mar.06. I reported a problem with the television june 28, 06. I was told that someone would be in contact with me within 72 hrs. I heard nothing for a little over a week. I called back an spoke with a representative gave her the work order number and she told she had me the computer, I offered to bring the t.v. to nearest repair shop. I was told televisions 25 inches or larger has be repaired in home.

I asked to speak with a supervisor and I was told one would contact me within 2 hrs. I heard nothing, I was advised to ask for my money back for the warranty. I went to the store I purchased the t.v. from in Springfield, N.J. The sales rep. had me fill-out the cancellation form. He said he faxed it and that I would have my refund in 5 to 10 business days. That was July 17, 06.

After getting nowhere with the warranty, I had to have the t.v. repaired myself, which cost me $379.67 plus the cost of the warranty which was $275.59.

I purchased a Cingular v551 cell phone last year and a 2 yr extended warrantee. The ear piece speaker was slowly loosing it’s volume so I called the warrantee dept for a replacement. They asked me questions, like was it dropped or was it in water, I replied no. I work construction so the phone had some scratches, but other than that was in good shape.

The warrantee dept said I should give them a credit card number and they would send me a refurbished phone. Then when I got the refurbish I should send in my original phone and there will be no charge if the phone wasn't damaged. How much is the refurbished phone, I ask? They replied we don't have prices here. I told them this wasn’t my first rodeo and I had been had by better people than them.

After prodding the warranty dept they finally said it would probably be LIST price - I know that is usually around $350. I ended up going to Sam’s club, got the exact same phone NEW for $20.

I purchased an ipod. best buy insisted on me buying a 3year warranty without explaining there was one year with Apple. from the very first day, my ipod malfunctioned. It would simply turn off by itself. Until a couple of weeks later, it died. I took it back with my warranty and my original receipt. They took it, a guy by the name of Dolapo looked at it for sometime and put as condition scratched. (those things scratch so easily.) Two weeks later they called me and told me that I needed to pay $300 dollars for repairing it! They said there was a "dent" which, obviously, there wasn't as the salesman Dolapo indicated by writing "scratched" to describe it. I saw the ipod and now it has a visible dent. I didn't cause. Now they're playing semantics.

Purchased an Ipod 8/05 and an extended warranty. Have had the unit back 6 times for repair since Jan 1,2006 - We have had the unit for use less then 30 days since the start of the year. Best Buy wont honor the lemon law part of the warranty with a replacement. They just smile and say - too bad!

I purchased a laptop computer for my brother who is on active military duty in Iraq, and purchased the extended warranty based upon the sales person's representation that the extended warranty covered anything that went wrong with the computer, including reduced battery life, and especially damage due to wear and tear, heat and sand, etc. The rep stressed that they sold a lot of laptops to military personnel in Iraq and Afghanistan and that the warranty was really essential due to the possible damage and the potential for the manufacturer's warranty to be voided by taking the computer out of the country. So I bought the warranty.

My brother came home for a 2 week leave and brought his laptop with him. The on/off button had stopped working and he couldn't get the computer to turn on. When we took the laptop back to Best Buy, we were told that they could send it back but it would take 3 weeks and even then they most likely wouldn't fix it because it was due to misuse and not a product defect or damage from normal wear and tear!

How can you possibly build a laptop that is supposed to have the on/off button pushed repeatedly and then call it misuse when the button stops working because you've been pushing it? When we said the warranty wasn't worth the paper it was printed on and we wanted our money back, they said "oh well, that's your choice". They did offer to charge us $60 to take another 48 hours to run an in-store diagnostic check but said it would probably cost another $40 to fix the problem, IF it was the problem he thought it was.

The sales reps at Best Buy are absolutely lying when they tell you what the warranty covers and the stores know it and they don't care. No matter what the problem is, they will blame it on misuse and tell you it isn't covered under the warranty. Not to mention, they don't even try to find a way to make the customer happy. I am even more angry because I've sent other people to Best Buy for large purchases (which I will NEVER do again) and now I'm quite confident that when something goes wrong on their product, they will be left holding the bill just like my brother... having paid $100 to $300 for a useless extended warranty.

My brother is taking a broken laptop back to Iraq with him. The broken on/off button will allow sand to get into the computer and will, in all likelihood, end up ruining the laptop.

We purchased a Canon EOS digital rebel camera from them for $1000 At the same time, we purchased a 4 year extended warranty. In about a month, it stopped working due to a 'bent pin'. Since it was still under Canon's warranty, to was repaired...no problem. Now, 2 years later, the same problem but it now has to be covered by their extended warranty, and they are refusing to fix it.

Their tech (Shawn) says he believes it should be fixed, it was NOT caused by abuse or neglect. Their customer service person said the repair is 'just too expensive'. Why should they have the right to refuse their obligation to fix/replace or whatever? They never told me it would be refused if it was too expensive to fix. So now they have left me with NO options but to just throw the camera/warranty away. I will never purchase ANYTHING from Best Buy again. For a large company, their treatment of a customer seems pretty shoddy.

I bought my son an IPod at this store for his 17th birthday in May, 2005. The sales clerk told us be sure to buy the extended warranty ($50) because you will need it, and it covers almost anything that can go wrong. In November, the hard drive "crashed" and had to be replaced. This took 3 weeks, but was fixed. In February, it stopped working again. No display, no power. Back for repair. We told BB to ship it to our house, but it was sent back to the store 3 weeks later.

The courtesy of explaining it was not fixed when they called to say it was ready would have been great as we were expecting the IPod to work. When I got there, I was told by the Geek Squad that there was "liquid damage" and it could not be fixed. My son, who is a cross country runner, was using the IPod while running with the team when a brief rain shower occurred. He covered the IPod with his shirt, but it still got wet. The Best Buy manager said that neither Apple's warranty or our extended warranty with Best Buy covers the damage. The IPod can't be fixed and we would "Just have to buy a new one."

He could not offer me any options or solutions, and I felt that his attitude was telling me "you've been screwed over so accept it." I told him that they do not stand behind their products or warranties and would never buy anything from Best Buy again. His response was "that's your choice." I feel that they completely botched every customer service opportunity they had with this problem & just made everything worse. Best Buy wouldn't even offer me a discount on another IPod, although I wouldn't buy another IPod again, or anything from Best Buy. They also would not refund my $50 for the 3 year extended warranty.

I purchased a Gateway laptop computer from Best Buy in June of 2005. Along with the laptop, the sales rep advised my to purchase Best Buy's 3-year protection plan because my screen was not proteced by the manufacturer's plan. I agreed and purchased the plan ($199.99 along with the $600+ for the computer).

Recently, my screen broke so I took my computer the 2 hour drive back to the store only to be told that it was "accidental damage" and, although my plan covers "normal wear and tear," it doesn't cover this type of damage. I was furious, but not quite as much as my father (he didn't even buy the computer). We argued for a while and ended up getting only $165 of my $199.99 back for the warranty.

So now I've got to try to buy a new screen for my computer which costs more than half of what the computer is worth.

I have never been more mad at a store in my life. If this isn't enough, there was a man next to my at the service counter arguing with the manager because they had bought a product, took it home, opened it, and found out it didn't work. They repackaged it in the ORIGINAL package and took it back and the store wouldn't replace it. This store had terrible business practices, and I, along with other people, want it to stop.