Best Buy Reviews

The Belmar Best Buy (at Wadsworth and Alameda) has a terrific staff, very helpful, polite and professional. Everyone I spoke to was pleasant and interested in helping me, especially Max and Reilly (sorry if I'm misspelling names). I got good advice for replacing my old DVD player with a new one, and excellent help with a return I had to make. Never did anyone make me feel stupid about the questions I asked.

I’ve had mostly good experiences with Best Buy. Prices are usually fair, especially during sales, and I like being able to order online and pick up in-store the same day. Staff can be helpful, though it really depends on who you get—sometimes super knowledgeable, other times not as much. Returns have been pretty smooth for me, which I appreciate. Overall, reliable place to shop for tech, just wish the service was a bit more consistent.

We have been Geek Squad Total members for a number of years. During those years, we have been increasing pleased at the Geek Squad's timely repairs, friendly and considerate approach to our problems, as well as providing a solution.

An absolute garbage company that tried to scam me. I signed up for Lively based on a rewards offer with Cap One Shopping. It was a bait and switch. They didn't give me the reward and told me I had to pay a fee to restock and ship the item back on my own money. Not happening. Opened a dispute with my credit card and won't be doing business with the SCUMBAGS anymore.

They get no stars from me. I reported a fraudulent charge on my Best Buy card and the charge was removed. In October 2025 I canceled my best buy card because of the charge that I had no idea what it was for. If it is an annual subscription best buy is supposed to send an email telling the customer it is coming due, I never received any such messages. Well, I tried to get a new card and citi bank who handles best buy cards immediately put the fraudulent charge on the new card. I immediately canceled that card. I also canceled the subscription for Microsoft since that was what the charge was for. Best buy still claims I owe the money.

I am working on a high stakes legal case for the past 3 years. I had 3 years of extremely sensitive and consequential legal document on that computer. The computer malfunctioned 3 months after purchasing it from Best Buy. I went to Geeksquad to get it repaired. I explained to the rep (Alex **) for about 10mins straight high critical the documents within the laptop were and that none could be removed.

My experience with Bust Buy store in Oklahoma City area. I had a computer that I took to a Best Buy store for some minor, easy repair work. 3 days later they said it was ready and I can set up an appointment to pick it up. The work I wanted done was that a certain letter key when pressed, it would take of printing that letter over and over as fast as it could. This didn't happen all the time but was a problem. When I got to the store, they back up my computer, then changes things around and the problem was never fixed. On top of this, they talked me into a plus membership. I showed them again how it was doing a constant typing of that key. Believe it or not they took it back and fixed the issue in less than 10 minutes.. Why didn't they do that the first time. Yes I was a little upset with that store. A few month later, I needed to have a bigger hard drive installed because I was running out of space.

I purchased a protection plan from Best Buy that was presented as a “warranty,” implying a simple replacement if the item became defective. However, when I attempted to use the plan, I was informed that it is actually a repair-first plan requiring inspection and possible repair before any replacement. This repair-first requirement was not clearly disclosed at the time of purchase and is significantly more time-consuming than what was implied. The use of the term “warranty” created a misleading expectation about the level of service and convenience. I believe this sales practice lacks transparency and may mislead consumers into purchasing coverage under incorrect assumptions. “Had I known it was a repair-based plan, I would not have purchased it.”

I purchased a pair of ear buds and asked if they could make them operational and said yes, but it would cost $40.00 dollars to do that. I then asked if it was an easy task to do for myself, he said yes it's not that hard. Well you can probably guess I tried with no such success. So I was forced to return them. So much for simple, so simple. Best Buy wanted to charge me. Sorry but that is not customer satisfaction. PLEASE don't think I just like to complain because I don't and I have spent thousands of dollars at Best Buy. I can only hope that Best Buy considers how they treat their customers in the future.

I ordered a 77" Samsung TV from Best Buy. When I bought it, I was told that the TV installation, Sound Bar installation, etc. would include connecting with my surround sound system. The total was $270 - I have had it done by a dedicated Sight and Sound group for $250 including the Surround Sound in the past. I confirmed it twice on two different phone calls. When the installers came, they said the Surround Sound was extra and I would have to have it added and pay for it, an extra $120. They offered a 20% discount. This would have brought the installation to $390! Absurd. They lied over and over just to sell a TV.