Best Buy Reviews

I was originally advised to pick up the TV in-store. Because I am pregnant and unable to lift a television of this size, I arranged for someone to assist me. After making the trip to the store, I was informed that the TV was not actually in stock. As a result, I had no choice but to arrange for delivery. I was then advised to return to the store again, which was no longer practical since I no longer had assistance available to transport such a heavy item. This is precisely why I selected delivery in the first place.

The TV was scheduled for delivery and installation on May 29. I arranged my schedule accordingly and paid for installation services. The delivery never occurred, causing me to miss a planned installation appointment and waste both time and money waiting for a product that never arrived. On May 30, I contacted customer service and was informed that my issue had been escalated and that a replacement order had been submitted. I was provided a reference number and told I would receive a follow-up call or email within 48–72 hours. No follow-up was ever received.

On June 2 at approximately 2:00 PM, I called again seeking assistance and specifically requested to speak with a supervisor. Instead of being connected to a supervisor, I was transferred between multiple agents and departments without receiving the escalation I requested. During that call, I discussed both the replacement order and compensation for the inconvenience caused. I was informed that a $60 credit had been processed and was provided a confirmation number. I was also advised that I would receive a follow-up call within three days to confirm receipt of the television and process an additional $40 credit, bringing the total promised compensation to $100.

To date, I have not received the promised $100 credit. The initial $60 credit has not appeared, and the additional $40 credit remains unresolved. I was also provided a new replacement order reference number. To make matters worse, FedEx later informed me that they had not yet received possession of the package and advised me to contact Best Buy directly because the item had not been handed over for shipment. This left me with no clear delivery timeline and no reliable information regarding the status of my order. At this point, I have experienced:

• No clear shipping status or confirmed delivery timeline

As a customer, I expected far better communication, coordination, and accountability from a company of Best Buy’s size and reputation. I am requesting a fair resolution, including:

• A confirmed and accurate delivery timeline

Due to this experience, I will be taking my business elsewhere, including Walmart, PC Richard & Son, and Amazon, where I have not experienced these types of issues. This experience has been frustrating, time-consuming, and far below the level of service I expected. While some individual representatives genuinely attempted to help, the overall handling of this order involved repeated breakdowns in communication and follow-through, leaving me to continually chase updates on an issue that should have been resolved much sooner.

SOLUTION: RIP or cut the plastic on all sealed products, so they cannot be scalped. Or change up the days you put these items out. Or let the walk-in customers go before the line of camped out customers. Take a look at your camera and video footage. From week to week, you will see the same gang controlling, and putting out their own list of who is in line, and in what order. And these are not your customers that come in to buy a tv or appliance like myself. Myself along with many others in Santa Clarita have had it with these gangs. Please do something, Or, we will be forced to shop elsewhere for our computers, tv's, appliances, and household items.

I visited a Best Buy store seeking assistance. Store employees informed me that because the order had been placed online, they could not help me and that I would need to contact Best Buy customer service by phone. On May 2, I called Best Buy customer service. I explained the entire situation and informed the representative that I would be leaving the United States before the remaining items arrived. The representative told me that situations like this were common and instructed me to wait until the packages were delivered on May 3 and then call back on May 4 to request a refund. I specifically asked whether there would be any problem obtaining a refund later, and I was assured there would not be.

Following Best Buy's instructions, I called again on May 4. The representative stated that a case would be opened and investigated and that I would receive an email regarding the refund process. A few days later, I received an email denying the refund. I called again and was told that the matter would be reviewed and that I would receive another email within approximately three days. No email was ever received. After waiting several weeks, I contacted Best Buy again and was ultimately informed that the company would not provide any refund and that there was nothing further customer service could do.

I believe I acted reasonably and in good faith throughout the entire process. I followed the instructions provided by Best Buy representatives and relied upon their assurances when deciding how to proceed. Had I been informed from the beginning that no refund would be considered, I would have explored alternative options immediately.

I am requesting a fair review of this case, including access to the recordings of my customer service calls and reconsideration of the refund request for the items that I was unable to receive due to the delivery delay and the guidance provided by Best Buy representatives. I have records of all customer service calls, emails, order information, and delivery notifications and am prepared to provide them upon request. Thank you for your attention. Sincerely.

They appear to believe they are too big to fail, disregarding the importance of one customer in the grand scheme. This company is simply appalling, lacking ethics, and I am eager to see them descend into the same delusional path that Blockbuster did. There used to be over 5,000 Blockbuster video stores; today, there is just one. Best Buy has slightly more than 1,000 stores (as of 2026). They have failed internationally, just like Blockbuster, and soon we Americans will recognize what this company truly is and stop falling for their dubious tactics. Screenshots are for the same TV. Just in case someone thinks different.