Best Buy - Laptops

I purchased 6 of the same model PC from Best Buy, Gainesville, GA. One of them crashed, it is under warranty. I removed the drive and RAM from one that runs fine and put it in the bad PC. It still crashes. I took it in for repair, Geek Squad called and said it had a virus, $199.00 to cure. I told them that couldn't be the problem. He insisted there was nothing else he could do. I spoke to his supervisor. He said the computer had no virus, just adware but still, nothing he could do. Since I wouldn't pay $199.00 to fix the virus that wasn't there, nothing he could do. "Sir, it passes all manufacturer tests" about twenty times from 3 different people.

On Saturday, March 10, 2012, I went to the Best Buy store #507 at 3667 Walton Way Ext in Augusta, GA 30909. I received the poorest customer service I had ever encountered. My wife and I went to get the Black Tie Protection plan to which we were entitled upon the purchase of our new laptop computer on 3/5/12. We first encountered a problem on 3/5/12, in which there was a problem and even corporate got involved. Then, we were told by Best Buy local office that they would send us an email for a gift card to bring to the local store #507. However, we never received that information as promised. The modem purchased at Best Buy #507 was not working at all.

We went to the Best Buy store #507 personally, only to be told that they (Best Buy store #507) did not have that info available. Our initial associate by the name of ** was requested to come up front to address the problem numerous times. It didn't happen! **, a customer service specialist, stated (after we had been there for a hour and a half), "Let me know if you intend to continue with this transaction to let me know, because you will be wasting my time. We talked with **, the manager on duty, who stated that he will addressed the problem. You can call corporate if you want to. He also stated that he was sorry but the gift card was in the office all along."

If this is what Best Buy call excellent customer service and to have a CSS, who called them a professional, I promise you that Best Buy will not receive any further business for me. And by the way, I spent almost a $1000.00 in one day at Best Buy store #507. Have a good day.

I purchased a Toshiba satellite laptop 3GB with Windows 7. It came with a 6-month free version of Kaspersky security system. When it came time to remove it with its own removal tool, apparently it corrupted my Windows installer. I tried for almost 2 hours, with a tech, to install another security suite. That's where I was told what was wrong and who to call to fix it. When I contacted them online, they said that I had to pay to see what's their answer to my question! It was your system that corrupted my computer. I feel that your company should fix it for free. I've already explained in detail what happened to the Geek Squad or getanswers.com. It would be a real shame if this matter couldn't be resolved. I'm disabled and I have a lawyer also. I could ask him what to do, but I don't think we need to get them involved. Hope to hear from you soon.

3 weeks after I purchased a brand new Lenovo V570 Computer from Best Buy, the motherboard died. Best Buy would not give me a new one. Instead, they gave me a new motherboard. Best Buy tried to make me pay to back up my system which would cost me $200.00. I know about computers and if the hard drive crashed then I would need to do it.

Then after them having my computer for 3 weeks, they called and told me my computer was fixed but that there was a problem with the operating system, Windows. I keep getting a blank screen when I use the computer on batteries. I am so mad at myself for buying my computer which cost $600.00 at Best Buy because computers only have a 14 day warranty.

I purchased a Sony Vaio laptop 1.7 GHz, 6GB RAM, 15.6" with Blue-Ray DVD player, on 11/16/10 for $1,280 plus $179 for Microsoft Office. Since it was less than 2 years old, I went to purchase a faster computer yesterday which I did, but Best Buy said my computer was worth $130 of trade in. Heck, I paid more than that for the software on it which does not ware out. I realized once I checked the policy when I got home, that they were supposed to tell me the trade in value of the new computer when I purchased it. Now I'm scared to ask.

This morning I wake up to boot up my new computer which was purchased 6 weeks ago, it worked just fine up until last night. However this morning it would not boot. I take it back to Best buy and they tell me there is a 14 day return policy on laptops (only wanted to exchange it not refund it).

I was treated like a total idiot and worthless human being. I was told they have products right out of the box that do not work. I was also told if I did not like their policies that it was my choice to shop elsewhere.

Needless to say I am without my new computer for 12-16 days while it get shipped and thrown around by the carrier companies and who knows if it will work then. I am not very happy. I have been a manager in retail and I was receiving lip service from all of them. What a joke.

I ordered Lenovo laptop on-line to pick-up in store at Pasadena location. Showed it was in stock. Money was taken out of my bank account. I was informed they did not have the laptop. I cancelled the order and find out that I have to wait to get the money put back in my account. Bad business. Now I have the weekend off to shop and Best Buy has my money for a computer they did not sell me. This is thievery!

I ordered a Lenovo laptop computer online on 11/25/11. The computer was listed at $999, on sale for $179 with free shipping. Shortly, after I made the purchase, I was notified via e-mail that the laptop was on back-order. On 12/12/11, I received another e-mail stating it was still on back-order, and that the order would be cancelled if they could not fulfill it within 10 days. I called Best Buy to tell them I did not want the order cancelled for any reason and that I would like the back-order extended until the product was in stock. They agreed to extend the back-order.

On 12/30/11 I received an e-mail from a customer care employee at Best Buy explaining that the order was cancelled. They offered me a different laptop, an HP model listed at $500, for $300, or, a $100 Best Buy gift card. I called Best Buy to explore my options. I spent almost 2 hours on the phone with various customer service representatives before I was able to speak with a manager who finally agreed to give me the HP laptop. It was listed as $400 on their website, for $200, with no free shipping. She said I would need to pick it up in the store as soon as possible because they could not hold one for me.

So, after a month of waiting for a $999 Lenovo laptop advertised at $179 with free shipping, thinking the back-order would be extended until the item was in stock. I had to spend hours on the phone convincing them they should at least give me the alternate laptop for $200, with no free shipping, and no guarantee there would be one available when I pick it up in store.

I placed an order for a laptop on 12/11/2011 and got an email that it's back ordered. On 12/16 I got an email that the order will be cancelled. When I called BestBuy they put me on hold for 15 minutes and was then asked to submit a request online on bestbuy.com and was given a reference number. I haven't heard from BestBuy since then. When I call them I am told that I can cancel my order or wait until they get shipment from the manufacturer. Not only they ** up on the order and delivery, they also have a lot of attitude. I am done shopping with BestBuy. They are becoming like CircuitCity and will probably go down like them.

I bought a laptop online on Cyber Monday just got an email in the first week about a back order. Then I called 3 times, each time waiting to talk with somebody and get the same answer about the back order or you can cancel your order. My 9-year old son is asking me everyday about his laptop.

I order 3 laptops since cyber Monday, they were backorders until I received an email from Best Buy confirming I will be getting my orders by December 24 guaranteed! I was thrilled, I made aware my family members for their incoming gift. Guess what? After multiple calls, I was informed I will be able to pick up two of them at Union Square. Then I got another sorrow email informing my items are not available on that store. Few calls again, I was informed my orders will be canceled in 8 days and they are unable to put my order back as backorder due to system failure. To make the story short, I will be advising anyone who would listen not to order from Best Buy. They can't keep their promise and will not even give you options when they mess up

On 11/28/12 (Cyber Monday), I purchased a laptop online from Best Buy. Over a week later, I got an email stating my laptop is on backorder. Three weeks, two calls and a few emails later, I just got an email today 12/21/11, stating the order will not be filled and therefore my order has been cancelled. This was supposed to be the main, big present for my 13 year old this year. Also, they only get one star because you can't do zero. I am extremely upset with Best Buy and I will no longer be doing business with them. My advice to consumers would be to stay clear of Best Buy as something definitely seems wrong here.

I purchased a new Lap-Top at on "Black Friday" two years ago. Maybe it was because I had no sleep the night before, I don't know for sure, but apparently I also unknowingly purchased a virus protection agreement. I suppose there was something on the receipt, I am not sure. Anyways, I never canceled it and they have been charging me to maintain it ever since. I am not sure if this was an intentional scam or whatever you might call it.

Up till now I was so happy to go to Best Buy for my electronic needs, even though it wasn't really the best price, because I really thought they were "Good Geeks". Anyways, I will stop talking them up to my friends. Gosh I hope none of them got ripped off too.

I purchased an ASUS K53E i5 2430M laptop on 12/03/2011 from BestBuy Hartsdale, Ny (store 822). I had to pick it up from another BestBuy store 12 miles away (Mount Vernon, Ny; store 471), which was fine. This laptop came with came Norton antivirus DVD attached outside the box. But it was supposed to be activated at store and it wasn't. I called in and spent almost one hour on the phone so that they understand what the problem was and advise a solution. The sales department and technical department doesn't have any idea how they sell some of the products and they have no idea how they can solve the issues. Of course they advised me to bring it to the store. I told them I live at another city and ask another solution .They took my information and they said that they will call in 72 hours. Nobody called and I called back 3 days later. They don't have any open case for me.

Anyways, I took the laptop to the store right away because I need to use it immediately for my software training. I had to take off from work a couple of hours and took a taxi. I explained to them what the problem was. They offered me to get a new one. I said that I am okay with computer because I installed my software, etc. Nope! I was able to get new one in 2 hours! And not the same one! I knew something was gonna happen. 55 employees walking around and talking with headsets and only 2 people at registers! Each line has 20-30 customers waiting. Ridiculous customer service. I haven't seen any BestBuy like that my entire life.

Anyways, I got back home after work and tried use new laptop. I've turned it on as instructed. I set my username on the laptop, hooked up the wireless and got internet ready. After that I was gonna create a back up DVDs again! Suddenly so many pop up windows about virus protection, etc. So many messages about virus attacks—Trend Micro Titanium Internet Security and another one which I forgot (starts with "P"). Computer was kind of blocked because it didn't even let me install Norton antivirus DVD. I disconnected from the internet and I called BestBuy right away. After a long time conversation and waiting, I've been told again to bring it to store. I took it to the store where I live by and where I started to purchase this laptop. Some technician took a look at it and he said, "This computer got virus." I said that's why I am here! And they told me they can't do anything about it and I must go to the other store again!

I told them that I was already at that store today for the second time and do you want me go back again and again? When is this gonna stop? I already have 5 ** trips to BestBuy stores in the last 6 days! They didn't care at all. By the way, I called ASUS too. I told them what happened with the product and BestBuy. They said they don't get responsibility from third-party software. I called ASUS again because I already gave up from BestBuy. They only gave me some ideas. I decided to bring the computer back to factory setting and then uninstall all the antivirus software in it and install Norton antivirus, which is given free for 6 months by BestBuy. It worked!

If the one of the biggest consumer electronics store is managed like that, it is sad for the country. I was shocked with this BestBuy experience. I felt like I got robbed legally and can't do nothing about it. I don't need this kind of torture and treatment, especially for the items you paid in full at this economy.

Best Buy is an absolute nightmare to deal with! I bought a Toshiba laptop on Cyber Monday for my kids as a Christmas gift. It was to be delivered to the Boise store location on Dec. 6. On Dec 6, I got an email stating my order has been delayed. They did not give any type of time frame as to when it would be in. So I called Best Buys 888 # and was told they don't have it. No apology, nothing!

Needless to say my family will never shop at Best Buy! My advice to Best Buy, if you only have 10 of a particular item only sell 10! Not even one more! Horrible, horrible, horrible! They do not even deserve 1 star!

On Nov 24th at 6am, as part of their Black Friday sales, Best Buy.com offered a $999 Lenovo laptop for $179.99. What a buy, and I was lucky enough to get one as they are sold out in less then 3 minutes. It was a Christmas gift for my husband. But the very next day, I got an e-mail saying the laptop was currently not available and I could get a substitution. However when I called, I was told it did not mean I could get another laptop valued at $999 for the $179 price. Over the following week I got several more e-mails saying they had no delivery date. When I went to Best Buy store to see about another laptop, they saw the ad, and said that that laptop is not a $999 value. They had a Lenovo on their floor, which had 3 times the features, and sold for $599. They said we were scammed.

Angry, I wrote the CEO Mr. Dunn, because I did not like being scammed. Today, his secretary called and said that there was an error in the ad, and the laptop was not a $999 laptop, it was a laptop worth $179. According to the website, if there is an error in posting (which they said this was, though it was on the site for several days before the sale), that Best Buy is not responsible. I asked Mr. Dunn's secretary to honor the ad, but was told no, and she offered me a $50 gift card, and basically said the laptop I ordered would never arrive. Now Best Buy has pulled scams like this before, and got in trouble, so I don't know why they would do it again. We have always bought all our electronics from them, but in the future I will spend the extra money to deal with someone who stands behind their products, and their ads.

They refused to substitute a laptop of equal value. We even said we would take the $599 store Lenovo laptop. I want my laptop as ordered. They were supposed to be selling only the amount they had available, but you can see that also was a lie, or they would have shipped me my laptop. Best Buy has been sued before for this type of advertising, but I guess they don't mind the bad press.

I recently bought an Asus G73Jh laptop computer from Best Buy, along with the 4-year extended Black Tie warranty for just under $2000. Just over a year from the purchase date, my computer would shut off randomly as I used high-performance applications, such as games despite being a gaming computer. I turned my computer over to Best Buy's Geek Squad believing the problem was a dust or fan problem. I was not sure of this as I knew if I opened the computer up, I would void mt $400 warranty.

After I turned the computer in, they claimed the problem would be solved within 2-4 days. A week passed and I was informed that my hard drive crashed and my data was unrecoverable. I was completely outraged at the thought of this as I had a year's worth of work and irreplaceable data on that hard drive. On top of this, they made me purchase a $50 recovery disk from Asus, claiming they had none in store, which took another week to receive. Finally, I gave them the disk and it was another week before the computer was finished.

Although I was happy to have my computer back, I soon learned that my original Seagate Momentus 7200.4 500GB SATA hard drive was replaced by a WD Scorpio Blue 500GB SATA hard drive. The original hard drive is valued over $120 online and in-stores, while the replacement hard drive is valued just over $60, half the value of the original hard drive. I decided to let the issue go as I did not wish to spend another month arguing with Best Buy.

Just today, my hard drive crashed once again. There is no word to describe how outraged I am at this company. I had finally managed to somewhat replace most of my data just to have it completely erased once again at the hands of Best Buy and their decision to install the least expensive hard drive available.

At about 5:15pm today at the Tinley Park store, I went to purchase a laptop and wanted to get a reduced price on the Microsoft soft bundle. I initially met with a salesperson and then asked to speak to the manager about a price reduction on the software. When the manager approached me from a distance in a demeaning tone he stated, "What can I do for you?".

I did not think he was the manager because he lacked professionalism and I told him that he could not do anything for me. I didn't believe he was the manager because of his attitude. Therefore, seconds after, I asked the manager (Frank), "Hey guy, is there a reduction on this merchandise?". His initial reaction was, "Don't call me guy". I told him he had a bad attitude and that I didn't want to talk to him anyway. I walked away and talked to the salesperson and he said there were no laptops at the price advertised in the store.

Then, I went to look at TVs because I also wanted to purchase one. As I was leaving the store, I walked pass Frank and I said, "You have a bad attitude to be dealing with customers". Frank stated, "You judged me as though I was not the manager". He then came within inches of my face and stated, "I'm a black man and you judged me because I'm a black man with this position". I told Frank that was ridiculous because I am a black man. We literally argued with each other in the middle of the store. He seemed to be insecure about his role and expected me to praise him or something. In fact, he said that my calling him guy made him feel beneath me.

I am also a manager and don't expect to be uplifted by any person nor do I see levels when it comes to respect. I generally speak to men by stating "guy" and I have never encountered any problems. I am outraged because I was insulted. I eagerly came to the store to get a jump on my holiday shopping because I wanted to make a purchase. I left feeling that I was disrespected and insulted as a man and a customer by what I was later told was the store's general manager.

I hope to hear from someone about this situation and I hope that Frank was definitely a poor representation of Best Buy. I am not pleased and am still upset while I am even back at home. If I don't hear any response, I will send this information to the Better Business Bureau and the local newspaper.

I have bought two laptops from Best Buy in Temple, Texas. One was a Toshiba. The laptop completely crashed and the repairs were not covered under warranty. I then bought a Gateway laptop from Best Buy in Temple, Texas. The laptop obtained a virus. I installed Kaspersky. The technician said that I must pay $199.00 and it is not covered under warranty. This is unacceptable. I will not be purchasing any more products from any Best Buy. I also will let everyone I know that Best Buy is not worth buying anything from.

I bought a computer for $600 and declined to pay an extra $99 for extended warranty and $199 for a home setup. I got the new computer connected to all my stuff and then I got an irritating pop-up that wanted me to upgrade to Best Buy extended service. My only option was to choose OK. I called customer service to complain and I was told that the only way to restore my computer to it's factory settings was to upgrade and then they would be able to go in and remove the offending pop-up. What a racket! I thought bait and switch was still illegal. I'm retuning the computer in the morning and I get nothing for my inconvenience. Goodbye Best Buy!

Giving one star is actually very generous. Stay away from Best Buy! I purchased a $900 HP laptop in July 2011 and two weeks later, it started acting up so I took it to the Geek Squad at my Best Buy. They told me the screen was cracked and had to be repaired. They kept it 2 weeks and sent it back "repaired and tested". But it would not even turn on. It went back for repair for another 2 weeks. It came back again unrepaired with a tag saying "customer has removed hard drive". The in-store Geek opened the laptop and there sat the hard drive. So back to repair again.

I demanded to speak with a manager and got told there was nothing they could do but kept sending it back to the same ** that can't recognize a hard drive. I still do not have the laptop. Do not do business with Best Buy!

On September 13 morning, I went in and talked to a sales agent named Alex. They had a laptop showing online for the price of $399.99. I went back later with Bill and Michele ** to show them the laptop as they were looking for a replacement.

The sales agent we talked to then was Jesse. We were prepared to buy them (2) and Jesse checked the stock. He only had two in stock. One was a demo, which I thought best not to get in case something is not working; the second one was damaged. Jesse told us that their other locations would have some. He checked the stock at other stores and found that Northland and Deerfoot Meadows had significant stock. Since it was already after 8, we decided to wait until the next day to purchase them.

We went home and I checked the price to see how good of a deal it was. The price had changed to 599.99. I called corporate customer service at 1 866 2378 289 and was told by Allie on the phone that any location would honor the price.

I went to Northland location and spoke with the customer service and manager in the store. Neither one would honor this price. I then called corporate customer service while still at the Northland store and was told they have a call logger system so it shows that I called but nothing more than that. About two hours later, I went back to the Westhills location and spoke to Alex again and was again told there was nothing that could be done by Alex. I asked him to speak with his manager and they offered me a discount on something else, which I wasn't interested in.

I am extremely disappointed in the practice of this company. If they are doing something like this to one person, guaranteed it is happening to someone else. When I was at the Westhills location the last time, the sales agent Alex told me that the price had been changed at 6 a.m. on September 14 for all the stores. He even admitted it was a great deal. When I first talked to the sales agent, I told him I was visiting from overseas and wanted to take the second laptop back with me to Australia.

While laptop hunting, I discovered a Gateway Laptop with an i3 processor at an unheard price of $349.99. I went to two Best Buys and neither of them was in stock. So, I went home to order online. I ordered 2 laptops and the total with shipping and tax was $789.88. At the bottom of the order, it says leaves warehouse 0-1 business day. While checking online the next day, I realized the price of the laptop was up to $399.99. However, my order was still in processing and was at $349.99 no price change. Thinking to myself, jeez I guess I'm getting a good deal and then the problem starts.

About 3 days later, my order still says processing. However, my account had the funds held. Then on the 5th day, they sent me an email saying the order was cancelled. I immediately called and got hold of someone who understood my situation and they then explained to me that there was no more of this laptop in their stock for ordering online or in the store. When I asked why my order was cancelled, she said we tried to call you. Since I have full coverage everywhere and I go with my phone and a voice mail box, I discovered this was a lie.

So, I asked if they would price match with a laptop with similar specs which turned out to be an hp laptop for $379.99 they price matched to $349.99. I again ordered 2 of them, this time since I waited so long to receive them she gave me 1-2 business days shipping so I would receive them on the days predicted on the first shipment for the gateways. Again, the money was held on my account for the same amount. I waited 2 days and still no shipment, not even packaged. I called and the person I spoke with told me that there again is a limited supply. After explaining that I was supposed to receive the computers yesterday he told me there was nothing they could do in which I replied, "Cancel my order".

I see how this company works. It's not about putting in an order for a marked price. If someone comes after me and pays more for the same product they are going to receive mine and my order is just going to be cancelled with a big lie. That's the new name for this store, "Big Lie"! I called dell after the cancel and they told me there were better deals on their eBay site in which I had to pay a little more but I know I'm dealing with an honest company. Honest enough to sell the same computer for cheaper and let potential consumers know there are options for budgets. Little to say, I ordered today and it was shipped with a tracking number and I know they will keep their promise in their business.

On 9/5/11, I purchased a laptop but it was out of stock and was advised to pick it up on 9/10. When I went to pick up the laptop on that day, I was told that the shipment didn't come in and it will arrive on 9/12/11.

On 9/12/11, I called to check the status and informed me that it didn't arrive and will be expected on 9/13. But, when that they came, I called again to see if the computer arrives, but it did not and was told that the next possible day, it will arrive is on 9/17, but it is not guaranteed.

I was very frustrated because I really need the laptop for work. I went in to store on 9/13 to get my money back, since I found a computer available at Staples. The lady was rude and said all she could give me was the store's credit. I asked to speak to manager, but she said that there is no manager available.

I find this very unfair, since it is their fault that my laptop is not here. And I am being a patient customer, since I waited 8 days so far for the computer. It is incredible that I was denied to talk to a manager. These are special circumstances and they should refund me my money in cash, so I can go buy my computer, since I must have it for work on 9/15.

I purchased a computer from Best Buy in June 2011. In August 2011, the computer began to act up showing a blue screen. I took the computer to Best Buy on August 25th to have them take a look at it. The Geek Squad guy said that he had no idea what was wrong with it and they would need to run a diagnostic test. I called Best Buy on August 30th to get an update on my computer but all they could tell me is that my computer is waiting to go through the diagnostic test. Really? It's been there five days and still no test.

I called the corporate office to complain but I got a CSR who basically told me what I already knew and he became irate with me. Today, September 1st, I get a call telling me that I have a bad hard drive and that it would need to be replaced. This would take an additional 2-4 weeks before I could get my computer back and I would need to pay a fee to get my information backed up from my hard drive. I can't understand why I'm going through this when I only purchased the computer less than 3 months ago. Also, I opened up one of their credit cards to buy the computer, which means that the computer is still being paid for.

I talked to the manager to ask him to waive the fee for the hard drive back up and he told me that he couldn't. And when I asked to speak with another manager who could make those decisions, he claim that there wasn't another manager over him that I could speak to about the fee. I told him how terrible it was that I had to wait seven days before someone could tell me what was wrong with my computer and wait an additional 2-4 weeks before I could even get my computer back. He didn't seem to care and he refuses to return the computer and credit my card back since I was beyond 14 days for returns.

My husband and I purchased a laptop computer 14 days ago. When I got home, I kept trying to charge the battery on the laptop but it would not charge. My husband went back in to get another one. They didn't look at the computer; they just said go get another one. There was not any at the store. No one was helping him. No one was around. He went back up to the front desk and said, "I can't find any more computers." They said, "Oh, well, buy something else." They were all more expensive. We had to spend $129.00 more on a computer. I don't think we should have been charged anything. We only had the computer for 14 days. They would not work with us in anyway to help us on the $129.00 difference. We buy all the time from Best Buy and drive 60 miles just to get to the humble location. Is there anyway you can help me?

I bought a laptop in Dec 2010 and it has been a nightmare. I have returned it to the geek squad several times, but they don't even care what problems you are having. They can't wait to get rid of you. I also talked to customer service at Dell but it did not get me anywhere either. I got a virus and to took it in, they charged me 129.99. When I got it home, the mouse would not work. I took it back twice and they informed me that it had been taken back to factory setting and they could not do anything about that.

I have virus protection and it did not keep me from getting a virus. McAfee keeps popping up and wanting more money. It expires in 2 weeks and it was not worth anything any way. I am on a fixed income and can not afford to have something wrong with my computer all the time. I am very disappointed in my Dell computer. I thought you were a reputable company. I know people who have had other brands of computers and never have any problems. My computer has caused me so much anguish that I am afraid to turn it on anymore -- afraid that something will be wrong. I am sure that I can't enjoy it.

I adopted a soldier through Adopt A US Soldier organization. So my soldier, who is in a remote hostile area of Afghanistan on his 3rd deployment, had a laptop from Best Buy crash. He used his phone time to call them instead of his family. He explained he could not mail it back as they have no mail pick-up.

He was told by Best Buy, "Sir, we have good sales online". Wow! I called Best Buy corporate to see what they could do to help him. They want me to buy him a new one. Basically, they won't do anything for him. Even went as far as to tell me their "VP and President" don't talk to people.

Re-post this if you think Best Buy is heartless .Help a soldier out, take time to email these corporate thugs. He is willing to put his life on the line for them, but they cannot even sacrifice a laptop for him.

I purchased a computer on August 8, 2011 and only had it for four days. My daughter opened and pushed the lid back and the LCD screen cracked. There was no physical damage, poor customer service was not helpful and kept saying if I purchase their product for 49.99; that my Lenovo B560 would be replaced. I have purchased the same computer for myself in Febuary and it is still in working order.

I bought a Toshiba laptop from Best Buy. However, they gave me a computer with a counterfeit copy of Windows. The manager in the Tyler, TX store named Ashley refused to assist us. She told us we have to contact Toshiba.

This is horrible customer service. I spent a grand on a new laptop and now have to jump through hoops to use it.

I will never purchase from Best Buy again and will make sure everyone I speak to will know how horribly you treat you customers. I'm so disgusted with how the supervisor Ashley spoke to my husband. There really are no words to convey my anger. She refused to let him speak with anyone else.

Best Buy sells fraudulent products and passes the buck to the customer.

I ordered a Dell notebook online and everytime I try to check my order status the same message is displayed. It keeps stating that my order is being fulfilled. According to the Best Buy website orders ship between 0-1 days. It has now been 4 and with the Fall semester of college coming up, I am forced to leave home for school without my notebook.

Before today, I considered myself a valued Best Buy customer. But the utter disrespect and disregard for customer service shown by the Hoover, Alabama Best Buy store #807 has left me not ever wanting to purchase from Best Buy Incorporated again.

On June 21, 2009, I purchased a Toshiba Laptop (Model PSE10U-002003, SKU 9022979, Serial Number Y8385145Q) from Best Buy store #0383. At the time, this computer was a "Blue Label" computer that came with a two-year manufacturer's warranty. In August of 2009, I moved to Houston, Texas for law school. While in school, the computer began to run slow and the keyboard was often not responsive with the screen. In December of 2009, while on Christmas break, I returned home and took the computer to Best Buy store #807 to be sent off to service. I was informed that the repairs might not be complete while I was in Birmingham, Alabama. I then requested for the computer to be shipped to the Houston, Texas Best Buy. Upon my return to Houston, I retrieved my computer from the Houston location.

This summer, June 2011, I took my computer in again to be repaired by the Geek Squad at store location #807 because it had begun running slow and was non-responsive. I was told by the Geek Squad agent that the computer would be repaired in-store with a performance test. Approximately two days later, I received an email from Geek Squad saying that my computer had been received by the Geek Squad repair location to be repaired. About three weeks later, a Geek Squad Agent from location #807 called me stating that my computer was ready for pick-up. I arrived at the store to pick up my computer and I noticed that the hinges on the computer lid were broken and cracked. I also noticed that there were scratches on the lid of the computer. I brought this to the attention of the Geek Squad agent. He looked at the notes on the service order and saw that the agent who checked the computer in did not mention damage. The agent then spoke with his manager who told the agent that the lid will be replaced with the cost billed to the store. The Geek Squad Agent sent the computer back to repair.

Today, August 2, 2011, I received a call from Best Buy store location 807 explaining that the Geek Squad service center has decided not to replace the computer lid but simply replace the entire computer. The agent asked that I come into the store to pick out a new computer. I explained to the agent that I was back in Houston, as the school year is about to begin. I asked if I could do the "exchange" here in Houston, Texas; I was told that I could. I asked the agent to tell me the value of the computer and he informed me that he could not give me that information over the phone and that I would need to come in-store so that the value could be determined.

About 4 PM today, August 2, 2011, I arrived at Best Buy store #2510. I was assisted by Darrius, the Geek Squad Manager, and Jamel a Geek Squad Agent. Darrius informed me that in order to do the exchange, I would need to get Best Buy location #807 to "junk out" the computer. Because I am in Houston, he agreed to do this procedure over the phone. Darrius enlisted the help of Shirley, a customer service representative, at location #807. Shirley contacted Best Buy store #807 and spoke with Operations Specialist, Kellie **. Shirley informed Kellie of the issue. I did not at that time have an original receipt. Kellie informed Shirley that she could not do the junk out until an original receipt could be obtained. For more than an hour, Shirley and Darrius used various Best Buy mediums to try and obtain my original receipt. Because the computer had been sent off to service twice, they looked at service orders. When that did not turn up any luck, they attempted to find my receipt with various phone numbers. They even attempted to look up the transaction up by credit card number.

Store #807 admitted having the Product Type, Model number, Serial Number, and SKU. They also admitted to having my name, address, and phone number. The store even had the date of purchase, but they refused to issue me a Best Buy store credit because I did not have my original receipt. I contacted 1-800-433-5778, the Geek Squad repair center, to see if they might be able to locate my receipt. When the repair center could not locate the receipt, I became quite frustrated. Kellie informed Shirley that unless I could find my original receipt from two years ago, they would not authorize the junk out and there was nothing more that could be done. Darrius asked for Kellie to contact me explaining why they would not authorize the junk out. Darrius said that store #807 could issue a "no receipt return," but this was clearly at their discretion; Which they refused to do. Kellie was given my contact information and she said that she would call me momentarily. I still have not received a call from Kellie. It has now been more than 5 hours.

I waited for Kellie's call in the Best Buy store for approximately 20 minutes. When her call did not come, I informed Shirley that I was on my way home to see if I could locate the receipt. Once home, I found the receipt. I went back to Best Buy location #2510. When I arrived, I was told that Darrius had left for the day but I could talk with the store's General Manager John **. John was an amazing help! He listened to my concerns intently and immediately enlisted the help of Shirley to help me resolve the matter.

As I sat near, Shirley called Best Buy store #807 to inform them that I had located the receipt. Once someone answered the phone, Shirley asked to speak with Kellie. As I waited, Shirley was placed on hold for more than 35 minutes! When someone finally arrived to the phone, it was Tyler **, the Customer Solutions Manager. Tyler asked for the receipt information and told Shirley that he would contact me directly. Shirley stated that she would like to hold, if possible, because I had been informed earlier by Kellie that I would receive a call and I never received one. Tyler most rudely stated, that their store was busy with customers. Shirley responded, "Well sir, she's a customer too". Tyler then said, "I know that Shirley, the CSO". Very disrespectfully, Tyler hung up the phone while Shirley was in mid-sentence. I was utterly and totally disgusted by his lack of respect not only for me, the customer, but also for his fellow colleague, Shirley.

Shirley informed John, location #2510 General Manager, of this ordeal. John asked that Shirley send an email to Ryan **, the General Manager at store #807, documenting the events of today and requesting that Ryan contact John via his personal cell phone to quickly resolve this issue. Shirley and I waited for nearly 40 minutes for either Kellie, Tyler, or Ryan to contact me or Best Buy location #807. After waiting for so long, Shirley called back. An unknown employee answered the phone and Shirley was told that they would get Kellie to call her back. Finally, I became fed up and decided to call Best Buy location #807 myself. At this point, I had been in Best Buy location #2510 for over four hours!

I called and an unknown associate answered the phone. I asked to speak with Ryan **, the store's General Manager. I was told that Ryan was not at work. I then asked to speak with the manager immediately under Ryan. The associate put the phone down and I could hear as he spoke with someone about coming to the phone. The associate came back to the phone and asked who I was. I told him and again he put the phone down, this time for about three minutes, as he spoke with someone. He then placed the phone on hold. I remained on hold for approximately five minutes. While on hold, Kellie finally called Shirley back. At this point, I was tired and quite frustrated from being at Best Buy for the better part of my afternoon and being disrespected by at least two of your senior level employees. Kellie finally agreed to issue me a store credit for half the price of the computer! She agreed to FedEx the gift card to my Houston address. I finally left store number #2510 about 8:35 PM, almost five hours later.

My concern during this entire ordeal was Best Buy's lack of commitment to its customers. I have been a Best Buy customer for quite some time, utilizing Best Buy as my sole resource for electronics. I shopped at Best Buy not only because of its selection, but because of its knowledgeable employees and its commitment to customer service. Up until today, I considered myself to be a valued customer, but my interactions with Kellie and Tyler have changed my view of Best Buy. Perhaps, I could have been more understanding of this dilemma had Best Buy not damaged the computer. But Best Buy damaged my computer and then refused to repair or replace it without a two-year original receipt. I am so thankful that I was able to locate the original receipt or Kellie and Tyler would have been able to further dirty Best Buy's name.

Today, it became clear to me that Best Buy doesn't place value on the customer, rather value is placed on ensuring that Best Buy can "get over" on their most dedicated customers. This experience has left such a bitter taste in my mouth that not only am I telling all my friends and family about my experience, but I am also sending this letter to the Birmingham Business Bureau and the Hoover Chamber of Commerce. I want everyone I know to be notified of the kind of customer service they will receive if they shop at Best Buy store #807.

Kudos to Best Buy store #2510! Without their diligent persistence, I am sure this matter would have remained unresolved.

Thank you for your time.

i filed a complaint a few days ago because i received a charger instead of a battery. Apparently, someone in your staff had placed 2 orders on chargers, and 2 on batteries. I received the battery, and it was the wrong one. I have an asus computer with extended battery (12cell) and i received a 6cell battery.

After so many weeks of dealing with you agents, and thousands of mishaps, i can assure you I will never buy anything again from best buy. You are the most disorganized company i have ever dealt with.

I will only use amazon from now on.

I purchased a $1700 Apple computer from Best Buy about 13 months ago; so a month ago, I took it in to have it serviced because it wouldn't boot up. They said they would have to send it in to be serviced because they can't do it at the store they sent it in.

So, 20 days later, I get a recording calling me an hour before they close. It said that my item is fixed and ready for pick up. The next day I went in after work to pick it up on my way home. They brought the item out, and I asked them before I left, "Can you turn it on and show me it works?" Geek Squad said they usually don't but they said they will if I would like.

They tried and tried, and then they said that it may have to take the same Apple start-up disc that it came with to get it to boot up. Then they said it may take a few minutes if I would like to take a look around. I walked around for 25 minutes at least; finally, to come back to the Geek Squad counter and have them tell me that the reason it won't boot up is because of the dent on the side of the monitor, and the top of the screen is broken and coming off of the rest of the unit. (They told me it looks like someone may have dropped it during shipping. I don't understand why they would get the unit back, not start it up to make sure it works, and at least inspect the unit before they call the customer or have the recording call the customer to have it picked up.) So, I asked them if they were gonna replace this with a new unit. They said, no. They would have to send it back; have it repaired, and just have the parts that were broken replaced.

I told them that this is not fair, and that they broke my computer not me. It was not like this when I brought it in; so, they need to replace this new at their expense. They said that they cannot replace it unless the cost to repair is higher than the cost of a new unit.

They broke my computer not me; if I were to drop their computer and break it, I would have to pay for it. Why shouldn't they pay for me a new unit?

Not to mention I was treated like **!

I purchased a "high end" laptop from this place, which is where my problems all started. Upon my arrival home and opening of the box, I realize they gave me the wrong model. So, back to the store I went, just to find they do not have the model that I "thought" I was buying. So, here I go and 20 minutes later I went to the other store to exchange it. One hour and a half later, after all the problems with trying to exchange the laptops in their computer, I finally walked out with the computer that I bought; happy ending, not quite.

One week, later the screen inside cracked; not a mark on the machine, never dropped it, never damaged it, yet somehow the screen inside cracked--done! It was only a week old, and I thought there will be no problem, they'll just exchange it. Ha! I learned how wrong my faith in good business has been. After arguing with the so called "Geek Squad", and talking with customer relations, I was left with a $900 paper weight. They said despite there being no damaged anywhere on the computer, it was my fault. They said I had to break it. They even went as far as telling their management that I said I slammed the lid down. NEVER did these words or anything close to this ever come out of my mouth. That was where they really crossed the line. To not stand by your product, and then make lies to cover your ** on top of that--unacceptable!

About two weeks ago, when shutting down my computer, it said there were updates to be installed. It took forever for them to install and when I turned it on in the morning, it stayed on the blue Microsoft page. Since under warranty, I took it to Best Buy in Sacramento. It was supposed to be ready in three to five days.

A week later, they called and said it needed to be restored. I asked if the update messed it up. He said he knew nothing about it; he just worked at the desk. I told him to go ahead and restore it as it was still under warranty. When I went to pick it up, I was told there was a $200 charge. I asked why since it's still under warranty. He said that the warranty was only for hard drives, etc. I said I was not told there would be a $200 charge or I would never had it fixed there as I had my own restore CDs. I was not informed of a charge or was told that the warranty does not cover restoration.

This is the last computer I buy from Best Buy. I've heard many similar stories since I began telling mine.

Since November 19 as of last year I made a purchase from the Best Buy Geek Squad to repair my laptop, which is a Dell vista product. The person who attended me is Ray, he specifically stated that I was going to get charged $278 for laptop diagnose, keyboard repair, installation of Windows 7 as well as the installation of an antivirus. I was then told to come back within a week to pick up my laptop.

Unfortunately, I am a college student and lives on campus. I returned to Best Buy within two weeks. When I went for the second time, I was told that although I was charged for what was previously stated nothing was done to my laptop. In other words, it wasn't repaired and the reason is because the Geek Squad needed a restoration disk. Being that I live on campus and have moved, I explained to them that I did not have it and the person who attended me said that the restoration disks can be ordered by the Geek Squad and that I did not need to search it myself.

Two weeks later, I went in there for the third time to pick up my laptop. And this time, I was told that nothing has been done to it due to the restoration disk not being installed into my laptop. The person who attended me this time explained that best buy does not order restoration disk for customers, and that he himself had the same laptop model and was willing to use his restoration disk with my laptop. I agreed to come back in a week. And a week later, for the third attempt to pick up my laptop, I was told nothing was done to it and the reason this time is because my hard drive had completely crashed and there was no way to fix it without buying another hard drive.

For the third time, I not only had to wait about two and a half hours to speak to a representative due to Geek Squad poor customer service but I was told that this time my laptop would get repaired and that they would call me regarding my laptop. It is February the 2nd, and I have not gotten a single phone call regarding my laptop.

I purchased a new computer and one of the offers that came with the computer was not included. The computer comes with a $20.00 savings offer on the purchase of Microsoft Office 2010. This offer comes in a card format which was not included with my purchase, although it should have been. I wish to purchase MS Office but I need the offer to get the savings. I called the store and no one knew what to do or how to help me. The store personnel directed me to contact the Best Buy helpline via telephone. I did this and explained the situation and I was hung up on twice. I finally spoke with someone and they said I should call Microsoft if I want savings Microsoft offers.

The savings are offered by Best Buy when you buy a new computer, which I did. I don't see why I should call MS on my dime when the agent that assisted in my purchase simply failed to include the offer for the $20.00 savings. The store or the company should just rectify the situation. Instead, one person on the phone was extremely rude and yelled at me before she hung up. The second person I spoke to kept asking for a number that was supposed to be on my receipt. Although I read him all the numbers on the receipt, he said he couldn't help me and hung up on me.

Mr. Donald and Cynthia ** purchased a brand new laptop and a 1 year extended warranty for our 20 year old daughter for Christmas from Best Buy during the Black Friday Sale on 11/26/2010. Total cost was $720.56.

My daughter Nah'kia opened up her gift (Toshiba laptop) on Christmas day. She had only used the laptop for 2 days before we discovered that the left side of the screen was dark. On December 27th, we returned to the Best Buy store with the product and explained that the product was defective and we would like a new laptop or our money refunded. The store refused to exchange the product or return our money. Best Buy said that the only thing that they could do was return the product to the manufacturer for repairs. Best Buy shipped the product off for repairs with an estimated date of return on January 4, 2011. When we went on January 4th to pick up the product, they informed us that it will be another 3 to 4 weeks.

We are very disappointed because of the amount of money we paid out for the product and a one year warranty, only to have it fail to work properly 2 days after Christmas. Our daughter was heartbroken that her brand new laptop had a defect so soon. We would like our money refunded so that we can purchase a new laptop from somewhere else, but they refuse to give us our money back.

This matter is a due hardship for my daughter because the sole purpose of us purchasing the laptop before the Christmas holiday started is because we wanted our daughter to have a computer before she returns to colleges for the Spring Term. Classes start on Monday and she is left without a laptop because of their faulty product. We are very disappointed with Best Buy's lack of concern and failure to give us a refund or offer us a new computer.

We no longer trust the product (Toshiba laptop) from Best Buy and feel that there will be further issues occurring with this particular laptop in the future. We would be a little bit more considerate if the product was a few months old after it stopped working, but since it only lasted for a couple of days after using the product, I have no sympathy for Best Buy nor their faulty product. We own a Toshiba laptop that we purchased 2 years ago from Comp USA, and the product has not failed us yet, plus our warranty is still active. I have no idea if the product was second handed, but I do know we don't want this item back. We have no plans of continuing to do business or refer customers to Best Buy.

We took our son's Netbook in because it wouldn't charge anymore. It's in warranty and we didn't think we had to do a backup because it's just the charging that's a problem. Without contacting us, the Geek Squad replaced the hard drive. According to them, it was faulty. Now, they wanted us to get an operating system for the new hard drive that will cost us, while it should be in warranty!

This is the email I wrote to them:

I ordered a wireless phone from you online that states that it includes $15 airtime pursuant to the description of the product of what is included. But after activating the phone, no balance appeared. I wrote in earlier regarding this but have not gotten a response understanding that maybe it's Christmas. I called this morning (12/27) regarding this issue. I was told that I have to call AT&T since BestBuy is only the third party selling the item. I called AT&T and explained to them what happened. The AT&T rep was extremely helpful and tried to resolve my issue. He said it's a BestBuy promotion and not theirs.

I gave him the website showing the phone I bought and he actually called BestBuy to figure out the issue. He spoke to them and was surprise to find out that I had to buy $15 airtime before I get the $15 since it's not stated as such on the website. He said I'll have to call BestBuy again. I called and spoke this time to Liz who just said this is procedure and that I need to buy $15 before I can get the $15.

I asked where does it say on the website and she couldn't say so but kept repeating that I had to buy $15 before I get the $15 in a terse tone. I requested to speak to her supervisor (Edie **) and he said the same thing. He added that it says on the website that I have to activate the phone, meaning including buying airtime. I asked how a customer is supposed to know that. He said that I have to call customer service like I am doing right now if I didn't know.

Are you serious? Is every customer supposed to call before buying something to confirm whether the website conveniently did not mention the terms in detail? He also added that the website does not indicate a $15 airtime "card", just $15 airtime. At this point, I was flabbergasted. Clearly, the website did not mention at all that I have to buy $15 in airtime. How is one supposed to know this? What I know is that it clearly states that I get $15 airtime. BestBuy is being exceptionally dishonest in using word games to trick people into buying the phones and then make them buy airtime. Can you honestly say that it is clear from the website?

It's not even remotely a question that occurred to me wondering whether or not I needed to do something else before getting the $15 airtime. If your company desires to be truthful and not mislead your customers, I suggest you change your advertising tactics. This way, I wouldn't have wasted 2 hours on the phone and online trying to resolve this issue. I'm not sure whether you will be providing me with the $15 airtime but will wait to hear back from you. By the way, this is the item: **.

I wasted my time trying to deal with customer service. I will return the item if they do not give me the $15 airtime and will never shop there again.

We purchased a laptop for our daughter on black Friday. It was the last one the store had, it had been set up by the Geek and Squad and I was told it was the display model but it was ready to go. Our daughter opened her gift on Christmas day and was very excited about this. The problem was when we turned the computer on, it already had a virus!? I brought the computer back to Best Buy where I was informed that they would do nothing for us! No exchange, no return, no removing the virus free of charge!

The managers pretty much called me a liar and said there was no way they could have gotten a virus on the computer in the store. When they tried to find the anti-virus software that should have been installed on the computer by the Geek Squad it was no where to be found. I was treated so badly by 3 managers and one customer service associate. We left with no resolution! They did nothing! Buyers beware! I spent $400 dollars on an infected computer, which was not my fault. I was told they could look at it in the Geek Squad for $200. I should have just bought the computer at Costco for a little more money and would never have had to go through this. Do not buy anything from Best Buy.

I bought a $900 laptop at Best Buy yesterday. When I took it out of the box, I saw that the bottom panel was warped. I went to go bring it back today. It was determined to be a factory defect. Best Buy kept $100 of my money since there was a 'service' performed when the geek squad pre-loaded virus protection on it. When a computer is purchased at Best Buy there is an option to buy it already set-up.

This is considered a 'non-refundable service' by Best Buy. The right thing to do was to fully refund my money on a factory defected laptop that was returned within 48 hours. I lost that service when I had to return a factory defected laptop so I deserve a full fund. This is a nasty trick done to the consumer. Also it was a HP 6-3155dx/core 13. Letters will go out.

On black Friday this last month I called Best buy and asked the salesman if they had anymore Toshiba laptops that were on sale. He told me they have many left. My husband drove to the store which is an hour away from us and when he got there the mgr, said they ran out of those Toshiba laptops many, many hours ago. Then a week later we called the same Best Buy, spoke to a saleslady and asked if they had any of those Toshiba laptops in at the price they were on sale at on black Friday and we were told that, yes, they had many.

Again my husband called a few minutes later and asked how long they would be on sale and another associate said till Sunday when the new ad comes out. So we drove the hour to get there and when we got there we were told that those computers are out of stock and have been for awhile. We told them they lied to us and that we came along way and they just ignored us basically. I will never shop at Best Buy again.

Since the week of Thanksgiving, they have laptops on their site and the first time I put in my credit card number and it then let me know that it was not available for purchase so the first thing is false advertisement. Now it is two weeks later, I ordered a laptop and I put my credit card details in and it took it off my account.

About 35 minutes later, I received an email that I can not pick up like I intended to and I need to call Customer Service so I did so. I was placed on hold the first time for 30 minutes then they hung up on me right away. Then I called back and I was on hold for 38 minutes and I was talking to a rep and their phone made a loud busy signal and the phone hung up.

Now I made a 3rd call and I was on hold even longer, about 45 minutes, before I could get a rep on the phone. This is false advertisement and extremely poor customer service.

I went to Best Buy in Colma on the 1st of December and bought a Sony laptop. I spend $825.00 on that and when I took it home, the packing was missing the laptop battery. I thought that was a bit unusual and took it back to the store. This is what happened. I went back to the same store and requested to talk to a manager. I explained him what happened and he tells me that he can not do anything about that. I was shocked. I spent $825.00 buying this laptop and I can not even use it. The manager's name was Richard and I don't think he belongs there.

I am a rewards member with Best Buy and shop with them for years. If I had to buy something, the only place I went to was Best Buy—but not anymore after what I went through! The frustrating part was the way the manager talked to me. I request him if I could talk to someone higher than him. Richard tells me that he is the only one but that is not right. There should be someone higher than him. I felt that I was not treated right and this smart manager tells me to call 911 if I needed help. A store manager tells me that. Few words about this 911 number: is for emergency only. And if a store manager does not know that, then he is a danger to his co-workers as well as his customers. I don't know how Best Buy picks this manager, but I think that they need to work on that. I will never go back to Best Buy and I am sure that I will tell everyone what service I got at the Best Buy store in Colma, CA.

I visited the Best Buy store in Richmond's West End and decided based upon the sales person's advice to purchase an Acis laptop for $399. I was then told it was out of stock. I went home and called the Virginia Center Commons Best Buy store. The person with whom I spoke said he one in stock for $399. He said he would put my name on it and have it waiting at customer service. When I got to the store and retrieved the product, the clerk rang it up and said the bill was $575. I mentioned that I had been told this was a $399 item. He checked and came back and said he had bad news. The $399 laptop was out of stock. He refused to honor the price quoted by the person with whom I had spoken, even though that item clearly had a hold slip on it with the price of $399 written clearly on it.

I told him and subsequently two assistant managers that since I had been quoted a price and had driven a half an hour to purchase it, that they should honor the quote. They refused. One assistant manager kept saying that Best Buy had two items with the same item code. I told them I didn't care about their internal problems. Their salesperson had quoted a price, had put that price on the item and I felt it should be honored. When I insisted that they call an upper level manager, the assistant manager threatened to call the police if I didn't get out of his store. The Best Buy customer service representative whom I called subsequently upheld the store's decision. Not only do I feel it would be good customer policy to honor the quote. I feel that it's the store's obligation to honor the price quoted to me and that prompted me to make the trip.

I bought a Sony VAIO laptop computer for $796.00 and added the $329.99 three-year protection/service, totaling $1,165.79 on 7/24/09. I brought this computer to Best Buy for repair work on the speakers not functioning and they informed me it would have to be sent back to Sony, which I agreed to do. Two weeks later, I was called by Best Buy to come into the store and pick out a new computer as mine was too expensive to repair. On 11/20/10, I entered the Best Buy at the Lanesboro Berkshire Mall and this is what happened. They told me I could pick out a computer of comparable components which was much less than the Sony I had purchased.

The Sony was $796.00 and the comparable Asus was $649.99. I was told my protection plan of $329.99 was not eaten and I would now have to pay them $69.99 for the set up of the new computer. I no longer have a protection plan and ended up paying Best Buy $78.11 to take a cheaper computer home with no protection which was supposedly for 3 years. I gave them $1,165.79 one year ago, they gave me a $649.99 replacement computer and charge me $78.11. Doing this math, I lost $437.69 in this deal. So how do they rectify this? I should at least have gotten 2 more years protection/service plan.

I bought an iPad on Oct. 31, 2010 and I went to the store today to return it for I honestly feel like I do not need it. I already have a laptop and an iPad is just an extra necessity. However, I was denied a return for I was told right then and there at the store that iPad was under the Computer category, which I can only make a return within 14 days. I was not aware of this policy. When I purchased this, no one told me. And the supervisor said that "It's the customer's responsibility to read the back to the receipt." I have read the back of the receipt and "iPad" was not listed under computer.

Isn't it your responsibility to let us know before hand? An iPad is not a computer and it is not specified. I was even willing to lose 15% restock fee because I do not need the iPad!

The store supervisor wasn't the friendliest person. He kept repeating that it's our responsibility to know the policy. Well,clearly I did not know even after reading the back of the receipt; therefore, I assumed that it was the regular 30 days return policy. I called up the company. They were willing to let me make a return. So they called the supervisor and he insisted on saying "no" even though he had the power to make an exception for I clearly stated that I did not need an iPad.

Then he offered an exchange. Well, right now, I do not need anything. I asked him for an in-store credit. He said no, again. Why can't I get an in-store credit? It's the money that I have to pay off and so obviously I will make a purchase sooner or later. I have been a loyal customer at Best Buy for so many years, and so have my family.

This entire ordeal makes me extremely furious. I did not like the customer service for they made me uncomfortable the entire time I was there. Now I am stuck with a purchase I do not want and I am extremely furious at Best Buy for hiring workers who don't know how to interact nicely with their customers.

I ordered a Sony VAIO laptop and other items through bestbuy.com on November 22, 2010. The orders got approved, but incidentally by evening, they canceled my order. After a number of complaints and long phone conversations, they did not help me with my problem. They said that the credit card that I used may have rejected my order. I checked with my credit card company, all the amount was approved. I would like to seek justice in this matter and see if someone can help me. Corporate arrogance has gone too far. They need to be taught a lesson.

I purchased an Acer laptop. It was purchased, it has been not even 3 years and she has had trouble since I bought it. Now, the warranty ended but they kept saying nothing was wrong with her PC. It will not even turn on now and I am very upset and dissatisfied with the Acer PC company. I feel, she got a defective PC from the start and now she is stuck without a PC and in full time college. I would like some answers to why this product has failed within this 3 year period.

On October 13, 2010, my boyfriend and I went to Best Buy in Old Country road, Long Island. I had to get my gaming laptop (ASUS G72GX-RBBX05) screen fixed. It was flickering on and off. Sometimes it would even blacken out for a few seconds. So we left it for Geek Squad trusting that they can do their job by fixing it. Three weeks later, going into November which is the amount of time we were supposed to wait for my laptop to be shipped back from Kentucky, I had received a call from Best Buy notifying that my laptop was ready.

We went to pick it up the day after I received the call and we took it back to my boyfriend's house. We checked out the laptop by changing the screen resolution and that's when we found out that the nvidia graphic card that originally was in the laptop could not be detected on the device. They also broke the disk drive which is called the optical bezel drive. We had to bring it back and this time we spoke to another technician and they had to send it out again.

One to two weeks later, they called again, we went to pick it up. This time we checked it in front of them to make sure everything was in good shape. The disk drive was fixed. We took it back home and tested a DVD in the disk drive. It showed that the E drive was not recognizable. We then tried to connect to a network and found out that the smart card was not recognized as well on the device. It was on some broadband connection that we could not detect. We took it back in the next day and told them to test it out themselves. One of the technicians put in a CD and for some reason it worked. I don't know what they did exactly. We asked the technician that we couldn't get any signal back home because the smart card was not recognized. Best Buy's technician told us that it was connected to a broadband in Kentucky and they disconnected the wireless network connections. So basically, they messed up the connection settings.

We were fed up with Best Buy on everything they did. All we wanted was just for them to fix the flickering screen and we found problems on my laptop leading from one to the other. My boyfriend called the cops trying to help me out by letting the cops know that they broke my laptop and that Geek Squad is just scamming us. He didn't want me to get taken advantage of by Best Buy. So he told the cops the problem with my laptop. They thought this was absurd and they asked me that I had two options. The woman cop asked me if I wanted Geek Squad to either continue fixing my laptop or for me to just take my laptop and leave without dealing with Geek Squad anymore and just forget about everything.

The boss, William ****** was there the whole time. We followed him to the customer service after finishing up with the cops. The cops walked off without a polite note while my bf told them have a goodnight. William introduced us to one of their best technicians. This technician checked out my laptop while my bf made sure he would fix everything in front of us so we won't have to come back anymore for more problems. He took out a lot of the unnecessary things that I didn't need and got our connection running smoothly. The boss told the technician to make sure everything was 100% with my laptop. We took it back home hoping that things were finally patched up and better. My bf checked my computer, tested the Grand Theft Auto4 game from my steam account and found out that it could not play due to an error.

We tried Transformers as well which happened to work, but the graphics were a little choppy, not as crisp and sharp as it originally was when I first purchased it. He found out under one of the settings that it said generic pnp monitor which he thought was a generic screen that was replaced due to the flickering which was the main thing that we brought it to BB in the first place.

My laptop came with a LCD screen with LED back-light. We went back again the next day for them to check. We were more furious due to the fact that we had to go back again since we live far from BB. My bf has wasted half of his tank of gasoline due to my laptop never being fixed 100% by them. After going in for like the fourth or fifth time, we spoke to the supervisor, Anthony C.. We were outraged and started complaining. Best Buy called the cops for complaining as a customer. How is that wrong if you can't even fix my laptop? Here I thought Geek Squad are supposed to be trained professional technicians but, it doesn't seem like that at all. It's good to be intelligent but without enough knowledge, it doesn't help. All I wanted was the screen to be fixed which to be honest, still flickers. Anthony mentioned that if it is not fixed after 4 times, he will give me the same laptop, but there were no more displays of the floor model from what I remember him saying.

The problem is not over yet. It has just begun. It was until I picked up my laptop the next day. It was November 10th already. I ended up finding out that my laptop is damaged/ broken. I turn it on, it goes to Windows, I noticed Anthony had reformatted my laptop. I then try to go online, my boyfriend then helps me download Firefox and Steam to retrieve my game account. What happened after was that as the downloads were done, I tried opening Firefox and steam and it took forever to load. I tried closing the programs and retrying it but, I ended up finding out that everything froze. I turned off the laptop and then turned it on again to restart it. This time, I started Windows normally as usual. As soon as I clicked on "start windows normally," my screen was black for like 20 minutes or more. So I turned it off, then on again, and this time it went to Windows. I got online, but it froze again on me. It just keeps freezing. The laptop runs beyond slow. This never ever happened to me before. I can't even go online or play any of my games without it freezing or loading at all.

He broke my laptop and this is uncalled for. I can't even get my refund back along with my warranty insurance. My boyfriend and I both called the headquarters to see if we can speak to the CEO and they wouldn't let us, so the highest representative we spoke to was an executive supervisor. They did not help at all whatsoever. We explained to them about the damages done to my laptop. All they said was that they cannot refund any of the amount back. BB headquarters even told me that I should keep going back there and letting Geek Squad fix it under my warranty. We told the executive supervisor that we already complained to Best Buy in Long Island and we let them repair it like 5 times and we did not get anywhere. The headquarters did not even solve any of our problems which is beyond horrible.

This company is scamming people with money and treating customer service with very bad conduct. I really think this is a bad reputation for Best Buy. As a customer, I deserve to have my product fixed and satisfied but it just leads to one problem after the other. We tried making a deal with the headquarters if we can just get a refund back and we won't bother with them anymore, but no, not on their policy.

These damages are giving me emotional distress and anxiety. And to top it off, they seem to blame me or my boyfriend for breaking it which is not right. My boyfriend knows enough about computers that he even finds and sees these problems with what Best Buy is doing. As a customer, I am filing this complaint because I am very upset and that was one of the best gaming laptop there was that my boyfriend chose for me. There are even proofs of other people complaining about their problems with Best Buy if you google Best Buy complaints. I really want to do something about this and stop all this.

Purchased a Hewlett Packard Laptop store item number 8878887 on 7/19/08 with a 3-year service warranty plan, PSP plan number 30702811681 at an additional cost of $299.99. On 3/3/09, the CD-rom drive failed. Took it in for repairs and they charged me $39.99 for repair saying that it had lost the driver software for it. It never worked but didn't take it back because I hate this place repair service so bad that it makes me ill. On 6/29/10 after weeks of the computer blue screening and shutting down and CD-rom drive not working and getting black screens saying that windows has made an emergency crash dump because of an unknown hardware failure. I took it back for warranty.

They mailed it to Woodridge Il for repairs, even though they told me it was Kentucky and it came back three weeks later with the claim that the motherboard had failed as well as the CD-rom drive and they replaced both. Came back with Windows Vista Home installed instead of the Vista Ultimate it had on it and no more Norton 360 anti-virus. CD-rom drive worked now but the rest of this piece of junk was just like when I took it to them, minus my anti-virus and operating system.

Took it back on 9/7/21010, 9/15/2010, and 10/29/2010. Their answer was formatting my hard drive and trashing all the info I had on the computer. The battery charger part does not charge the batteries. Their own diagnostics on 9/17 says that it blue screens and freezes. The last two times I took it back, they told me that if I have to bring it back again they would replace this piece of junk with a new computer.

Today, when I look up the repair order, it says that parts have been received to repair the computer. Clearly, they have no intention of replacing it under warranty and are lying as usual. The estimated return date is 12/01/2010. Their service is horrible. The warranty is a lie and a joke. They have never fixed anything in the however many years I've purchased electronics from them. They tell you when you take it in, it will be ready Friday but it usually takes three weeks. I get on their website to check the warranty information in their service portal and it either tells me "invalid log in credentials," "invalid format," or "we are unable to locate your plan number," even after following their online instructions which show a picture of the receipt and which number to use. The whole place is a joke!

I get on their live assistance chat to talk to one of their jokers about this warranty problem that has gone on for months and it tells me I am number one in the queue with a wait time of six minutes to talk to a representative. 30 minutes later, it tells me that status with right now chat has been lost. It always goes that way. Another fraudulent joke. I ended up had my plasma TV repaired by a different business and don't think I should have to do that with my laptop just because of their poor service and fraudulent service plan.

I purchased a laptop at Best Buy this past weekend. While checking out, the salesperson asked for my email address, in addition to my home address and phone number. I told him I did not want to give my email but he said it was the only way for me to access the Geek Squad tech support that comes with the laptop. When I checked my email on Monday morning, I had five emails from Geek Squad. One was my information for the Ask an Agent service. It said it was regarding the laptop purchase made in Duarte. The other 4 stated they were for my laptop purchases in: Secaucus, NJ; Riverside, CA; Oakdale, MN; and Monroeville, PA.

At first, I thought my credit card information had been stolen by someone at Best Buy. Upon closer examination, it appears they sent the personal information of four other customers to me. This is a grave invasion of privacy, and I have no way of knowing if some other person received my personal information as well. What I do know is I have four emails from Best Buy intended for four other customers. I have tried to contact consumer relations at Best Buy for the past three days and haven't received a return call.

I brought the laptop back to the store for unsatisfied warranty repair by gateway. They stated the repair was not covered. I can assure you I will never purchase another gateway product and I will never cease from telling anyone about your unsatisfied service!

I bought a new HP laptop for my wife's birthday and was informed I could bring it back if not used to get a backup disk made of the operating system. I returned the next day without so much as ever turning on the system and dropped it off for the backup disk to be made.

The agent at the desk wanted to charge me $60 for the procedure. I informed him I was told it would not be a charge and he said he would take care of it. He said it would take about 2-3 hours and he would call the cell number I had given him. I waited 3 hours and returned to the store and found out they had not even started the procedure. I live 58 miles from the store, so I did not return home expecting to be able to take the computer home that day.

I told the agent I would return the next day to pick it up. I returned the next day at 11:00 am and was informed it would be another 10 minutes before they would be done. I returned 25 minutes later and still it's not finished. I asked for the computer back and the agent shut down the machine and put it in the box and set it up on the counter; he then informed me he needed to cancel my original sale and re-sale the computer back to me in order to get the anti-virus to work properly.

I refused to have him do anything else and took my computer. I could not rely on any one at that store to credit back my account and then sell it back to me. I was afraid that if I did, I would have to pay for two computers instead of one. The customer care at this store is horrific at best. Not once did any agent call me with an update to the status of there work as they said they would. I had to drive a minimal 232 miles round trip for a computer that may or may not work. Driving 100-plus miles while mad makes for a long, long trip.

I'd like to first say that I've been a loyal Best Buy consumer for several years. I purchased my first laptop computer, television, and appliances from Best Buy during my years in undergrad, even when it was inconvenient for me to travel to the nearest store. I made an effort to purchase products from Best Buy due to your amazing sales price and, more importantly, due to your helpful and knowledgeable sales staff. I'm now on my 3rd laptop (a laptop mini), which I primarily use for my graduate studies and part time job. Unfortunately, I had a virus last week and decided to send my laptop to Best Buy's Geek Squad to be repaired. I live in NY so I went to Best Buy store no. 483 and spoke to Vanessa about my laptop. Vanessa informed me that the laptop would be prepared by 10/23 and I left it in her care. On 10/23, I was informed by a supervisor that my laptop was ready to be picked up.

On 10/24, when I went to pick up my laptop, I was informed by Noelle that my laptop was not ready and in fact was never worked on since a recovery disk was required. Needless to say, I was annoyed that it took 4 days to be told that I needed a recovery disk. However, I was assured by a Geek Squad supervisor that I did not need a recovery disk since he would be able to re-install Windows which should solve the problem. The supervisor informed me that it would take no more than a few hours and to expect a phone call later that day.

No call was delivered. On 10/25, I received another phone call telling me that my laptop was ready to be picked up. I quickly went to the store and was informed that my laptop could not be repaired without a recovery disk and that the previous supervisor was completely mistaken. All employees were unwilling to give me the name of the supervisor and no supervisor was willing to come out to speak with me. After 10 minutes of waiting, I was told that I had two options: (1) Get a refund; (2) give them a recovery disk (which I did not possess).

I received my refund and left the store. Frankly, I was shocked by the horrible customer service which was matched only by the incompetence of the employees. Particularly, I'm disappointed in the fact that no one was willing to give me the name of the supervisor who originally gave me the false information. Perhaps the situation would have been different if I possessed a vociferous personality and demanded satisfaction. Anyway, I'm writing this letter only in the hopes that someone will read it and make every effort to assure that this does not happen to another customer at Best Buy no. 483. If needed, below is the list of my 3 service orders [concerning one laptop issue]: **. Thank You.

I bought a laptop on May 29,2010 and six weeks later, it turned off. After two repairs and a new hard drive, the computer will not restore. Even at Best Buy cannot restore it. At present, the computer is in service again. They are trying to restore it. I want a new computer. I spent $900.00 on a new computer and I got a lemon.

I went into the store to purchase a cable to be able to connect my laptop up to my TV. The associate was very rude to me and was very loud and offensive. She did not take the time to see what was my need or concern or what I was looking for. I did not purchase any item from the store because the associate was very rude. That was the second time I have come into the store to purchase an item and did not get any help from the sales associates in electronics.

I purchased a HP laptop from Best Buy with a 2 year Geek squad service which covers my laptop for all repairs for 2 years and if Best Buy cannot fix the same issues after 3 attempts, it will be "junked out as a lemon" and I will get a new replacement laptop.

In March, 8 months before the service pack ran out, it started to become hot and sometimes the battery would not charge. In June, the overheating problem became so bad that I could not use my laptop and I took it into Best Buy to fix. When a Best Buy assistant turned it on, it burnt her and she sent it in for repair. It came back with an updated BIOS. The overheating issue appeared to be fixed but not the charging issue. However, after a couple of days, the laptop failed with the blue screen of death and an error message regarding the BIOS. It was sent in to Best Buy Service Center for the 2nd time and they replaced the battery.

I took it home and I got the Blue screen of death with the BIOS error message and the laptop was still not charging. The laptop was sent in to Best Buy Service Center for the 3rd time and they replaced the battery again. I took it home and I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 4th time and it was still not fixed when I got it back. I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 5th time for "junk out request" in October. It came back again from the Service Center where they tried to fix it again.

My service contract ended a couple of days ago (Oct 9th), before I picked up the laptop and I have been without a working laptop since June. Best Buy won't honor their lemon policy in the service contact. I am worried that I am going to go home with a broken laptop that Best Buy couldn't fix but kept delaying till the service pack ran out.

I haven't bought a computer in over 7-8 years. I purchased a Toshiba laptop on Sept. 8, 2010. I was told it had Windows 7 Home Premium. But no one told be the Excel spreadsheet on it was a "trial version" and that I had to purchase a "product key card" for $128 to make it work properly. This would have influenced my buying decision and I probably would not have purchase the laptop had I known of the extra cost. No one in the store is instructed to advise customers of this and I believe that this is done on purpose. I'm very disappointed with the response as I did talk to a Natasa ** and she offered to reduce my bill by $20. This is not acceptable! Now I'll wait for a response from your complaint department!

The Best Buy representative said that they had our credit card number on file (I was not happy to hear this) and that the software would automatically be renewed on August 31. The charge was posted to our credit card in early September. Almost one month and many calls later to both Best Buy and Trend Micro, we continue to receive from Trend Micro the statement "unable to authorize payment." Best Buy acknowledges that they have received payment, but each person to whom I have spoken claims not to be responsible and will not do anything to resolve the problem. I have only four days left before the grace period expires, so I am going to have to buy new software to replace the software I have already purchased. I paid $51 to Best Buy for the software plus I have spent hours on the phone talking to Best Buy and Trend Micro representatives.

Bought a new Asus laptop on 4-19-2010. On 08-29-2010, it died, a sudden death and would not power back up. I am on the road truck driver and am on the road all the time. I explained to them at Best Buy that I really need my computer to pay my bills, prepare routes for my truck, find loads on load boards, and many more important things. Today is Sept 18,2010 and I had to go and spend $500 on another laptop computer because Best Buy cannot repair mine or replace it in a timely manner.

They have been rude to me and one of their consumer relations people actually told me that I didn't matter and I was up against a giant and there was nothing that I could do. Well, I refuse to lay down for them and plan on telling as many people as I can and warn them of my dealings with Best Buy. Had to purchase another laptop computer for $500. Did not buy it from Best Buy.

Well, I've just been robbed. Recently, I purchased a new Toshiba Satellite laptop that is a lemon. This is my first experience with a bad computer and my first purchase from Best Buy. Funny, the salesman at Best Buy really pushed me to buy this one. I got it home and I noticed the plastic wrapping had been torn open in a kind of sloppy way and it had a sticker holding it together that said "Geek Tested" with a date. I thought, oh no, this is a returned computer, but I was not sure.

So I turned it on and realized there was best buy installer software on there and read that this is what best buy does for their customers with some computer brands. Not too happy about that but oh well. The computer seemed and looked new. I'm not sure when but somewhere within the first few times of use it crashed (BSOD). I was told that maybe I had not updated the drivers or must be using some application incompatible with windows.

I bought this laptop for my personal use, I don't take it anywhere, read my email, news, use Microsoft security essentials, Firefox with no script, and Skype. I don't play games on it or do anything special. I did my part, re-installed everything I normally use and updated any drivers. I could not get some windows updates because they would not work. It took time but the computer still crashed a few times, but not every time though, I had no idea how I could prove this to warrant repair. A month later it crashed and windows did not start normally, had to do system restore, really bad sign now that something was seriously wrong.

At start-up I chose to repair the computer. Ran Windows Memory Diagnostic tool and here is what it said: Windows is checking memory for problems. (Right away says). Status: Hardware problems detected. To identify and repair these problems, you will need to contact the computer manufacturer. Although the test may appear inactive at times, it is still running. Please wait until testing is complete (then when the test completes it says): Windows error recovery. Windows did not shut down successfully.

I had 14 days to return, if only I had used it more when I first bought it. So when I had time, I brought it in to the geek squad. They at first thought it was bad RAM, then the hard drive, now I get a call that it's probably because of the motherboard but it's a part that has been back-ordered. So here I am, out of my money, and with no computer only 3 months later after purchasing a new computer. How is this fair? To top it off in the Toshiba warranty it states that they have a right to use used parts for any defective parts that needs to be replaced. How is this okay? What about the part in the warranty that states that any replaced parts have a 30 day warranty? Sounds like bad business practices.

I should have a new working computer that is what I paid for. When you sell me a defective product you should replace it now with one that is new and that works so that I don't have to keep coming back or be without something that I really need and rely on. If you buy a book and you start to read it and then realize that the book was printed with pages missing in the middle, the store you bought it from should give you a new book, one that is not defective, not cut pages out of another book and place them in the defective book and hand it back to you 2 months later. Best buy and Toshiba both seem to be really shady companies. I am currently without a computer 3 months after I paid for a new computer due to a manufacturing defect. Time to find a lemon lawyer.

Today is 8/31/2010. From (online purchase), I purchased two Apple laptops on 8/29/2007 and a 3-year warranty for each. My purchase order clearly states that the "estimated" date of arrival was 8/31/2007. Before I went to Best Buy with my two laptops, which we're experiencing a repeat battery issue, I called to verify the expiration date. I was told that the expiration date was the date of purchase. I questioned how that could be because I did not physically have the items in my possession, but I was told by Brendon of the Consumer Relations that this is their policy and is in their "Terms and Conditions". I cannot be completely sure that I received the laptop on 8/31/2007 but Best Buy can verify that it was not even scheduled to ship until 8/30/2007. I should have been able to have the laptop diagnosed and repaired or parts ordered today because it is still under warranty. If it were only the batteries that were an issue, then the cost for both would probably have been about $180.00. Obviously, if there were other issues, the cost would be higher.

My daughter purchased a Compaq Presario laptop from Best Buy in Hurst, TX. After several months of use, the computer refused to charge. She took it back to Best Buy where she was told it was still under warranty and they would have it repaired and give it back to her in two weeks.

Two weeks later they called and said the motherboard was cracked and that it is customer damage and it would cost 160 dollars to repair. She is a single mom and could not afford the price, so she asked them for the computer back. She had to pay 35 dollars for the shipping to get her defective computer back. She asked me for help.

I am A+ certified, so I checked the computer and found that the only thing wrong was that the AC battery charger was bad. I bought one for her in eBay for 10 dollars and now her computer looks fine. After examining the computer, I do not believe Best Buy even opened the computer to check it out. They were just trying to take advantage of a single mom. I will never buy electronic items from Best Buy. $35 out of pocket expense. Two weeks without laptop.

I bought a laptop for my 9 year old son and when purchasing the warranty, I told the salesman that it was for my 9 yr old. We discussed about the accident insurance and he said that it is the best buy to get because it covers everything so I said perfect I'll get that one. I know took the laptop to get fixed told the geek squad that either my son dropped it, or stepped on it. He said no problem, we will ship it out to get fixed. A few days later, they called me and said the cracked screen is not covered by the warranty. It is going to be $459.00. I told them that I had purchased the accident insurance and they said no, it is just a regular insurance and that is not covered.

They suggested I go to the store and talk to the Manager and I did. He told me that I had just purchased the reg warranty. I tried to explain the situation and how I had talked to the salesman and we had discussed the accident insurance. All he had to say is sorry that's what I purchased. He said that I can call corporate but they are going to say the same thing.

I am very disappointed because I get all my electronics from Best Buy, and anytime I have had to return something I have never had any problems. I think it was very unprofessional for the manager to dismiss me in that way. I was led to believe that I was purchasing one insurance and was given a different one. Is there anything you can help me out with? I purchased the comp for $399.00 and now I have to pay $429.00 to fix it.

We bought a laptop computer about a month ago. After having it for about two weeks, the row of keys stopped working on the key pad. We took it back to the store that we bought it from and they said that they couldn't fix it and it needed to be sent back to Toshiba to be repaired.

We don't have a lot of money to spend on computers and we bought this to use for my wife's school and she is starting school and we don't have a computer. I can not even begin to express and discuss with this situation. We have to go to the school to use their computers until we get our new laptop back from the shop. Thanks Toshiba.

We are having to drive to the school to use their computers until we get our new computer out of the shop.

Best Buy Lemon Policy. I purchased a new laptop on Valentines Day 2010, coincidentally, that was the end of my love for Best Buy. The next four months, my new laptop found another temporary home at the Geek Squad at Coconut Point in Estero, Florida.

It spent plenty of time there, then they sent it out twice. At the time I understood that it was being sent back to Toshiba, but I later found out that it was going to yet another Geek Squad somewhere in Tennessee. I won't go into all the gory details about how many times I wasn't called when it was supposedly fixed. Or how many times I had to return it to the geeks, because it still wasn't working. I will say that by the fourth month, I was at the end of my rope. I asked for a new laptop. I had purchased the "Black Tie" special which covered everything for an extra $229. I had a guarantee.

I spoke to the manager who stared expressionless as I poured out my story, and demanded a new laptop. After waiting for 45 minutes while she was taught how to navigate the archived history of repairs on my machine, she informed me that I did not have the required number of qualified repairs to expect a new laptop. She said, "You must have four hardware repairs, and it has to be the same piece of hardware that is repaired or replaced four times." I was absolutely speechless, my only thought was that I would have a better chance of walking on the moon! By now I was so angry I could not speak.

So now I have a mission. I want everyone who loves Best Buy, to a least be aware of the total joke their 'Black Tie' program is. Also, they may have one or two people per store who actually know how to really repair computers, they send them off to never never land and you won't see it for a month or more! Thank goodness I have my reliable Gateway to keep me occupied while Best Buy practices Repair 101 with a new laptop!

Oh, I finally got it back again, and two hours after I picked it up, I have a "display error". Thanks Best Buy for nothing! The day I walk on the moon is the day I will buy anything else at any of your stores! Too bad, you had a great customer in me, and my techie addictive husband!

February 2009 - Purchased Laptop ($1700) for birthday. Battery defected (must use plug). Return for new battery. Battery was ordered. New battery did not fit, too small. Old battery was given back with no instructions. Return to Geek and battery was ordered. Unable to receive battery because I did not return old battery myself. However, was not instructed. June 2010, Best Buy inform me to buy my own battery and bring receipt. Big Problem, I am unemployed one year later! Now I have a Laptop I cannot work on without it shutting down! Spent large amount of money and nothing to show for it. Start up business on hold.

My experience with this store is two visits, two problems. I purchased a laptop not quite 2 weeks ago. I asked many questions and was offered much information. In the end I bought the computer based on the information. This was inclusive of inquiring about the installation of Microsoft Office tools, which I was assured the Office on the computer was indeed fully installed. I even asked about the prompt page that asked for a 'product key' when I was testing the Office tools on the demo model and was told 'not to worry about that, just click out of it and you will be able to use the Office.'

Once home, I discovered this same notice on my own computer. I phoned the tech office of Best Buy and was told what was on the computer was only a trial version and that there was nothing more to do other than purchase the software for a permanent install. When I phoned the store customer service, I was told the same thing and that if I was not satisfied with that resolution, then I could return the computer without paying the restock fee. This was also not a satisfying resolution.

Further contact had the store manager contact me and offer to supply me with the correct software at half price for the inconvenience. I took him up on this offer just today (I had to wait almost one full week for the initial contact, and then was told by this manager that he was officially still on vacation and we could meet to resolve all the following week which was today. ) This day, this man was not in the store due to illness and I was referred to his Assistant Manager. The Assistant Manager seemed to be informed about the situation but also seemed annoyed that he had to deal with it.

With that, when I tried to ask questions and ask for the software options, he informed me that the general manager "is only a manager and is not really informed about the software." He continued to insist that all I needed was the product key, selected one for me (without acknowledging my requests to see all the options inclusive of a disc version of the software for downloading).

At this point he opened the package and began to 'explain' how it worked opening the trial version on my computer to 'show me how to install' only to discover himself that he could not install without a connection to the internet. If he had read the instructions on the key card, he would have known this as it is written clearly in the instructions.

Again, his resolution, "this is what you need, take it home and follow the directions on the card to activate the Microsoft Office." Once back at my hotel, I discovered that I had been sold a key card for Microsoft Office 2010, and 2007 is installed on the computer and the key that I need is for 2007. Once again the calls to the tech squad, "uninstall the 2007, and download the 2010 and then your key will work", another call to the customer service desk and after specifically asking for the same assistant manager who was unavailable, I was told the same by the c.s. representative, "all you can do is download the 2010 and then use the key".

I am not easily annoyed over such things. Normally I am the type who 'turns the TV off' when I do not like what the programmers offer. The same with a business that displeases me, but right now, I am over $600 invested in software and tools that I can not currently use. I attempted to download the 2010 version, but as I only have access to Wifi at this time, the download after more than 8 hours failed to complete, and the result is I am annoyed enough at 1:40 am, awakened by my computer light flashing on and off to advise me the download (that I fell asleep while waiting to complete) had actually not completed and all the time and effort is wasted.

Now, I am left to simply take the original offer of returning the computer but I may still be out the additional $65 for the product key that is worthless to me. Poor information upon initial purchase, and even worse on the resolution have cost me 2 trips to a store (fuel and auto usage expenses), many hours of my time (which I get paid $45 per hour for normally) and priceless frustration, and disgust with the problem as a whole are more costs so far. I do not recommend this particular store at any time. I am a small business owner and had been buying many of my office tools at Best Buy but previously on 2 other states. I have no confidence in this particular location and depending on the resolution (if I receive one) from the district office, I may no longer choose to shop at Best Buy at all.

On July 3, 2009, I bought a Dell Studio 1555, PP39L Laptop at Best Buy in Westbury, New York for $650 (over $700 with tax). This comes with a 1 year Warranty. The Dell documentation that comes with it states that it comes with 1 year of carry in warranty service. When the unit failed to boot up on May 31, 2010, I did just that carried it in to the store I bought it from for Warranty Repair.

On Friday June 4, I received a call stating that there would be a service charge of over $400.00 to get the unit working again and to call the local Best Buy I brought it in to for details. Stunned at this news, I called the following day and spoke to the rep there. The excuse I was given for this charge was that I was somehow responsible for the unit no longer working.

They stated it was my fault due to moisture in the computer. I couldn't believe what I was hearing. There had been no spill on this computer. There had been no traumatic incident caused to this laptop. It was simply used on a daily basis, and I might add, lovingly packed up and put away in a case each and every night-- for the very purpose of preventing against any kind of damage to it. No matter how I tried to explain this to the representative (and subsequently his supervisor there), I was told it was "out of their hand" and there was nothing they could do about it. If I had any complaints or issues, I need to "take it up with Corporate." This then is what I am doing here. In addition to posting this here, I have written to the Corporate headquarters at Best Buy.

There is no excuse for this device to fail under a year. Even worse is when I actually have to bring it in for warranty repair and I am told the above. I notice that Best Buy aggressively tries to sell Protection Plans for the computers they sell, specifically for "accidental damage from handling, repairs from drops and spills." I see. So this is the angle. To deny warranty repair and then claim the user is somehow at fault? I repeat again there was no moisture occurrence with this unit. But wait, we have "moisture" on our fingers. Is this what they mean? Moisture from our fingers seeped into the unit? It is complete nonsense.

I am appealing to Best Buy to do the right thing in this matter and repair this computer under their warranty. Otherwise, I will have no other recourse than to post my story at sites like these and any other, to let the world know that Best Buy does not back up their products.

Look, I have bought several laptops in the past few years from Best Buy! But recently, Best Buy has fallen off the grid of being an honest business! Several months ago, I had taken my laptop into Best Buy and it was repaired by Geek Squad for the the same thing 5 different times. They offered to replace it under my warranty. Wow, that sounded great! About a week later, they told me that they could not replace it because my warranty I had purchased didn't cover it. Well, there was a kick to the face. They lied! So they said they can give me a gift card after I spoke with John ** from the corporate office.

Unfortunately, after the two months that they had the laptop, I moved to a different state! They wanted me to come all the way back out there to pick it up, which is a little uncalled for in my opinion. After about two weeks, John advised me that they will send it out to me. Two weeks went by and it still didn't arrive. I then tried to get a hold of John again and for over a week, John wouldn't return my voicemail nor would he do anything about the situation which honestly was getting a little annoying. Well, I took the responsibility and called the store to find out what was going on about the gift card. After being on hold for 20 minutes, I was finally able to get a hold of Jose, the manager, of Geek Squad!

He told me that the gift card was sent out weeks ago and that he cannot help me. I asked him for a conformation number/tracking number, but he couldn't give me it. He said he couldn't give me it and that I would need to wait for it and he argued for some time about it! Well, I called the consumer relations and spoke with a supervisor who had called the store and got it for me from Jose. I was pretty impressed, until I found from the UPS site stating that the ship date was 5/14/2010, exact day in which I called! So again, Best Buy lied to me! So now after not having my laptop for 4 months, not including the time of the repair, I get a ring around and toyed with for months. Look, I don't know how much time I have in this world but I know I don't want to waste my time with a company that doesn't respect their customer and yes, this will be posted in several locations on the web.

My business will no longer use the company and I'll make sure till I'm blue in the face that any of my company's affiliates will not shop at Best Buy, more directly store #320 in North Riverside, Illinois. I'm not trying to be a jerk or anything, but lying is the one of the most dishonest thing I can think of and is the last thing I want to associate my business with! Honestly, I already contacted an attorney and if this issue isn't resolved in the next day or so, they will be hearing from them. I'm done waiting for Best Buy to do something. For the fact of the matter, I've been without a laptop for several months in which I use for business. The games and months of lost work and wasted time.

They refused to return my Toshiba Netbook NB305 even though I had visited the geek squad twice. They only said that they could not confirm my problem. Toshiba has no warranty on netbook which I was not given notice and Sprint 3G/4G stated that they would approve a 30-day return policy. I am currently unemployed and was using this netbook to acquire a job. I also have physical handicap that makes it difficult to travel by bus to the department store.

My laptop fan went out after only seven months of buying my laptop. When I took it in, they told me it would be two weeks. Later, they said it would take almost three weeks to get it back. They had to ship my laptop to California. They do not fix laptops here in Arizona. I was told when I bought it that I would have not problems getting it fixed.

Having to have your laptop shipped to a different state to get it fixed is not what I had in mind. I also think having to wait almost three weeks to get it back is not very good customer service. I am a student and not having my laptop fixed in a reasonable time is not what I had in mind. I would have never bought my laptop from Best Buy if I knew it would take three weeks and they would ship it to California when I live in Arizona. I will never buy anything from Best Buy again.

My wife's laptop got junked out and they gave her one that was half the price as replacement and we are trying to get the rest of the difference back and they would not do it so they stole 900 dollars from my wife.

On February 19, 2010, I bought Toshiba-Satellite laptop with Intel Pentium Processor-Silver-L455-S5008 from Best Buy online, but I requested to pick it up at a Best Buy store in Glendale CA (Store 183). On February 21, I picked up the laptop, took it home and tried to set it up. That was when my nightmare started. Inside the laptop box I found a different model of laptop. I immediately contacted Best Buy online customer service and they instructed me to take it back to the store, which I did.

They could not believe that such thing could happen. At first they didn't even know how to handle the situation, so they made me come back the following day to talk to the store and inventory managers. The next day, Andrew, the store manager, told me that they will need to do a 72-hours investigation in order to help me. On February 25, I called the store to ask for the status of the investigation and they were unable to provide me with any information. So I called back the Best Buy online costumer support and explained again the situation (every time I call them, I will have to explain everything over and over).

I was talking to Stephanie, who then called the store but she was unable to talk to anybody. So she suggested the she will call me the next day once she has an update of the situation. She provided me a $20 coupon for the inconvenience. On March 2, 2010, after not hearing anything from either the store manager or Stephanie, I called back asking for the update of my case, again nothing.

This time Stephanie suggested that I talk to the Best Buy Consumer Relation Department, so I talked to them and again they told me that there was nothing they can do, and that was up to the store to fix the issue. So to make things short, we are already on April 13th 2010 and Best Buy is unable to provide me with the laptop (Toshiba-Satellite Laptop with Intel Pentium Processor) that I paid for. So now I have a Satellite laptop with 2GB of RAM instead of 4GB that I paid for, and the processor speed is slower. Best Buy states that, "We are not sure if the laptop were actually packet wrong, or what really happened, but the laptop that you had is not in our inventory system, I think you should deal with Toshiba, there is nothing we can do about it".

I purchased a damaged Gateway netbook. The LCD screen was cracked. I immediately had to drive another hour back to the store. I was told that if it was damaged I could exchange it. I even have the phone call recorded. When I got there, it was a different story. Every effort was made to make me feel like an idiot for being a Best Buy customer by the manager and staff, and no effort was made to assist me in any way.

In fact, they lost my F1 key when they took it to the back to do whatever they did. When I confronted them about it, I was insulted and told I was a liar. I called consumer relations 1800bestbuy and received about the same treatment and was told that I was the one who damaged the computer and that I am out over 400 dollars. Where is the Customer Care? This is an acceptable procedure and idea of how to run a business and treat your customers? I will go out of my way not to do business with you. Thank God for Walmart.

I bought a laptop from Best Buy. It was about 6 months old at that time. They scratched and gouged the top while working on it. They sent it off to replace the top. When they did, they sent it back with a broken latch. So I again had them look at it. They again scratched the top. Now, it has a broken latch and a scratched top. So they sent it back.

Best Buy from Bowling Green, KY called me to let me know it was in again. Now, mind you, I have to drive 1 hour and about 1 and 15 minutes out of my way to get there. I asked over the phone if it was scratched; they said no. So I brought my mom for the drive, thinking I was running the store then backed out. She is on oxygen, but the drive was a good thing to get her out.

After I got to the store, the same top was still on the computer and still scratched and the latch was still sticky. Now they refuse to fix it. They say they don't fix cosmetic problems. I called a Tina (No one gave me last names.), and she said she would get it fixed.

The next day, Best Buy from Bowling Green called me to tell me my computer was back in. After asking to speak to a manager named Jody, he said he looked at it, and it had no scratches. I drilled him for over 15 minutes, and he said it had some minor scratches. And they didn't repair those. I bought it new and had no scratches on it, let alone gouges on it. They were made by Best Buy; they admitted it on paper and now refused to fix them.

I purchased a laptop Compaq computer on 3/16/10. I was told by the sales floor assistant that the computer was 349.99. When I up to the register to purchase my computer, I was told I was receiving "Ask an agent service" for 19.00 dollars free. I told the clerk several times I was not interested, she refused to listen to me and gave it to me. According to my receipt. $200.00 was deducted from 369.00 the original price of the computer but added back on the 349.00 (price that I thought I was paying), my subtotal was 369.98. .99 was added for Ask an Agent product (I don't know what that is). I was told that I did pay 349.00 for the computer, but subtotal should be 349.00 if I truly paid 349.00. Again my subtotal reads 369.98. That tells me the 20.00 was added back on the 349.00, misleading me to believe that I am paid 349.00 for the computer.

I asked for an explanation wrote to customer service. I was told by them I can be refunded the 20.00. I called the Greek Squad as instructed by their customer service, they could resolve my issue over the phone, asked I go to Best Buy were I purchased my computer for a refund. I was treated very badly, they were very rude and totally unprofessional as I turned to leave I heard the word "b**ch". Best Buy lost me as a customer and I will inform others how I was treated. I am very please with the laptop but not at all with Best Buy.

I bought an HP laptop with a 3 year warranty for $300. Six keys pop off the laptop and I want it to get it repaired under my warranty. The sales associates at Best Buy assured me that I would be covered, because it was a simple repair. After 3 weeks, I was notified that they wanted $200 to replace my keyboard because it was physical damage. I feel so ripped off. Warranties are complete garbage. I'm never buying a warranty from Best Buy.

On July 27th, 2009 I purchased a Gateway computer package (VAL # 0968-0549-9334-4301) at store 1790 here in Jacksonville, FL. With this purchase came a free upgrade to Windows 7 once available. I was given an upgrade brochure which instructed me to visit bestbuy.com/windows7upgrade. When I tried to access the website it was shut down. I then called Best Buy and was told by curt and rude CSR that it was not their problem and I would have to contact Gateway. I contacted Gateway on February 18, 2010 and was told that upgrade offer was no longer available as of February 15, 2010. It seems to me to be too odd for them to have a cutoff date only 3 days prior to my call with me having no prior knowledge that there was even a cutoff date to begin with.

As I bought this computer package from Best Buy and the free upgrade brochure was from Best Buy, I respectfully request that Best Buy honor the free Windows 7 Home Premium upgrade as originally offered with my purchase. I did not get everything that I was offered and paid for. No where is there listed in the Best Buy upgrade brochure any validity dates.

I have a problem with my laptop that is less than a year old. It seems to be a problem with the hard drive. It is going on two weeks now. The store and online help can't solve the problem. Nobody knows, and it has become a real runaround. I am just getting bounced from one person to the next. I just want a functional laptop again.

The attorneys will love this one. I purchased a macbook pro on 10/16/09. What happened was I paid for the black tie geeksquad protection. Which covers for all damages. The problem was the hard drive was not saving files correctly, crashing, the screen had a dent in it when I bought it, and also the keys were very difficult to stay on. Seems as if this was gray market merchandise. What occurred was I returned the unit to the store. They said that due to purchasing the black tie protection I had to go through getting it repaired once in order to be eligible for a refund.

After 5 months, and no phone call, I called the store asking about my computer. Nothing showed up in their records. They still had possession of the computer. The phone number on file was my father's phone number. They called him and he gave them my phone number. Still no phone call. He told me to go to the store in person because the credit card bill showed a purchase of the laptop on it. As I received the laptop back, the lady helping me rudely said I could not get a refund. Not get a refund? The box had a "open box" tag on it, and I guess nobody went to buy it. I will try returning it again but in the mean time I will talk to some legal representatives.

The payment that kept on reappearing on my credit card statement, increased my monthly rate and prevented me from making purchases. Also time and gas money to drive from store to store.

I've had a horrible experience with Best Buy that will keep me from ever shopping there again, after having been a loyal customer for many years. The company did not care about losing me as a customer. I bought a laptop plus the accessories and protection devices that it needed. I charged this to my BB account. Within 2 weeks, and very little use, the computer was broken. I couldn't get to any internet sites and it already had viruses regardless of the Kaspersky protection that I'd paid $100 to have installed.

I took the laptop in and was told they would need 2 days to diagnose the problem and get it back to me. A week later, I'd still not heard from them. I went to the store and learned that the laptop had still not been looked at or repaired. I was promised to have it in another couple days. Another week passed and still no word from BB. I had stopped in 3-4 times at this point, voicing my complaint. I got excuses from Geek Squad such as "I couldn't read the instructions left by the previous staff person who worked on it".

I talked to a Geek Squad and BB manager on 2 occasions, I couldn't get any help from either of them. Now, in the meantime, my first bill was approaching and I was stuck with a broken laptop. Almost 4 weeks later and after several angry phone calls and visits to the store, I was told that the viruses were on the computer because "there had been no protection installed". What? It's on my receipt that it was purchased and you installed it. I have the disc!

They had never installed the virus protection devise yet informed me that they were not responsible for covering the repair. So they charged it to my account. I got the computer back in a few days later but was responsible for the bill. I got the runaround from everyone. I eventually emailed corporate customer service and got more runaround. Each response told me that "someone from the store would be calling to settle the problem". 10 days later, someone did and we started at square one again. They insisted that I keep the original laptop and charged me $175 for the repair. Neither the local store or Corporate cared enough to keep me as a customer. Two of the Geek staff were very rude to me and one continued to speak to another employee in derogatory terms about me within my hearing range.

I will never as much as step foot in those stores again. They were totally apathetic and had no interest in customer service. There was no follow-up from the company and no desire to make me satisfied. I'm in the process of paying off my account and then I'm done with them. I'd advise you to read the other complaints on this site and heavily consider not shopping there. They don't deserve your business.

I went to the Salem Oregon store number 453, on January 15th around 8 pm for help from the Geek Squad to look at my Gateway laptop. They were unable to help me. I took my laptop home. Getting home, I come to realize the charger is missing. Living in Albany, it was inconvenient to go back the same day, so I called and they said they were too busy to make sure it was there at the moment; they would call me back later. They called back letting me know that they could not find it. I'm really disappointed in the service I received considering they could not help because they were "too busy".

I purchased a laptop computer from Best Buy on November 29, 2009. I experienced problems with the computer and returned it to the store on December 14, 2009. The Geek Squad representative was unable to repair the problem and authorized a return. The computer was returned within the 14-day return time period. Since I was purchasing another computer (the same model without the glitches), the representative processed the return as an exchange. Within 14 days, I began experiencing problems with the second computer and returned it to Best Buy once again. The Geek Squad representative was able to troubleshoot the issue and the computer was repaired (or so I thought). I began experiencing the same problem the very next day and took it back to Best Buy again.

As a result of all the issues that I experienced with two (2) computers purchased from Best Buy, I asked for my money to be refunded. The store manager told me that he would authorize an exchange, but not a return since I was beyond the 14 day return period. I explained to the store manager and showed him picture documentation that I did bring the computer back within the 14 day period and again on day 16.

I am seeking assistance in getting a refund of my money that I paid for the computer. I called Best Buy's Consumer Relations department and was told that they would uphold the decision of the store manager. At this point, I do not ever intend to purchase any other products from Best Buy and the only thing that I want is my money back. I am out of $593.99 for the computer that I purchased at Best Buy and $640.93 for the computer that I purchased yesterday from another establishment.

Best Buy has left me with the worst online shopping experience I have ever had. After purchasing a laptop online, I was sent the UPS tracking number for someone else's shipment and never received mine. It's been over a month since I reported the problem (and I've made over 10 phone calls on the issue!) and they have not refunded my credit card--a card I opened with them! All the customer service reps can plainly see that the package was not mine and was not shipped to me, yet they can't seem to get it resolved. I will never give another dime to Best Buy.

I was in Best Buy in greenwood Indiana store 230. My wife bought a lap top there in August of 2009 and we was trying to get it fixed or replaced. Upon standing in line for two and a half hours the geek squad said first that it has melted on the inside. Then after talking to someone else he then said, "Oh, it was broke off on the inside."

But after talking to Toshiba, they told us there was an email that came out about the fans being bad. I got upset in the store and did say this is [expletive] and then Mike P. began pushing with his hands me out the store. I work in retail. I know that is not common practice to consumers. I have never been treated like that in my life nor has any of my employees ever been treated like that. Please let me know what I need to do so this doesn't happen again. Do I need to file a battery assault against Mike. I have two names and phone numbers who was leaving the store when all this was going on because they didn't think it was right for the manager to be pushing on customers. We still didn't get no help even after the pushing and shoving. I was so embarrassed.

My sister in law waited in line for 20 hours for a laptop for me during black friday. She gave it to me and it crashed within 5 minutes of me having it open. Since then I have spent over 25 hours trying to get it fixed. Best Buy customer service is terrible. You call their customer service number and you have to wait on hold for 5 minutes before being transferred to someone who will then transfer you to someone else.

I explain my situation to the first person and then they transfer me to someone else while I am still mid-sentence. I have for 15 minutes to be transferred to the second person. 50% of the time they transfer me to the wrong department and then I am transferred again and have to wait another 15 minutes. The laptop has been serviced at two branch locations as well as the "official service location" for the area and nobody can fix it. They so kindly offered to waive the restocking fee and give me my money back. Gee thanks, you are so kind.

I didn't buy a service plan so they are wanting to charge me $114 to fix it. So, you sell me a defective product and then want to charge me to fix it. That makes sense. At this point I am very tempted to just light the laptop on fire. I think that would give me more progress than dealing with Best Buy customer service.

The manager of the Grapevine store literally told me "I won't switch your laptop out with a comparable one because that would just be a bad busines decision on my part. I would lose money." and I responded by saying "So you care more about a smart business decision (saving $100) on your part than customer service and doing whats right?". He responded by saying something like "I wouldn't say it like that".

I have literally talked to probably 50 people total through this whole ordeal and there has only been one guy with Best Buy's 1-800 number that was able to help me but I can't get back in touch with him. NOTE TO PEOPLE BUYING LAPTOPS FROM BEST BUY: Don't! They won't take care of you if something goes wrong! Loss of 30 hours of time. Loss of hourly wages for that time. Gas and wear and tear from trips to and from branch locations.

this is not good buessness. please help me. purchested at best buy and tested 11/23.09 by the stores geek squad. after i opened the gift on christmas day i pluged in my new lap top. battery would not charge so i am out of 500.00 doller

After many phone calls and waitinf for up to 45 minutes on hold i canceled the order. I checked my bank account and saw they were still holding the $350.00. I called the csd and was told it could take up to 5-7 days before I get my money back. THAT IS REDICULOUS! If I incur any bank charges because of this I am contacting an attorney. How many more people hve had this problem? Stress, Loss of time.

I placed an order for an ASUS Netbook on sale (Normally 279) for 229 on December 15, 2009. It was for the red one. I then get an email saying it is backordered for 1-2 weeks. This is for my daughter for Christmas. There were 3 other colors of the same exact model. I see no reason they couldn't match the price on one of these and so I call customer support and wait on hold for 20 minutes. The rep states he has to send it to the promotions department and they would contact me within 24-48 hours whether they would match or not.

A few hours later I realize that the longer I wait the greater the chance that I will not have the funds refunded to me before Christmas. Best Buy did not show any concern for this when I called back and waited on hold for over 30 minutes. When I finally got ahold of a rep they hung up on me when trying to transfer to another department. When I called back, the initial rep who transfers to the appropriate order department stated I would have to wait another 30 minutes and there was nothing they could do. The service has been horrible and now I am not sure I will have the money back in time to get my daughter anything else for Christmas. I will NEVER use best buy for anything!

Well first I have to say I have been a faithful customer using Dell computers. I have always had full confidence in everything I purchased made by your company "Dell" . But I have to say at this point in time I am disappointed and dissatisified with my latest purchase of a Dell Laptop. When I purchased the computer I knew that it would be a great investment but it turned out to be one of my worst nightmares.

I purchased this brand new laptop on Feb.16,2009. I have had so many problems with it since I bought it. The model #I5154 serial#78DQ7H1. I purchased at a local store which is about a 40 minute drive one way from my home. It very important that I have a computer that is realible. I am a college trying to get my masters in business economics as well as being a independant salon owner. It is vital to my future to be able to complete my assignments online and on time. It is also very important that my business excels and stay afloat during this recession and in doing so I have to have full use of of my computer.

Due to this faulty computer I am not able to complete my assignments online and I am loosing valueable clientele that usely access me through the internet because my the LCD continueously blacks out completely. I have to move the screen back and forth and some times tap on the sides for it to come on again, the screen it flickers in and out, this best way I can describe it, the mouse freezes then goes haywire then screen begans to move like a pinball game this is the best way I can describe it, my charging cord is faulty with a shortage. I have to move the computer and the cord a certain way constantly so the blue light comes on to let me know the computer is charging.

Most of the time it takes me at least 5 minutes messing with the cord and at the same time I'm praying that it comes on and works this time. I have to leave my computer in one localized area without moving it because it will blackout. I therefore have not been allowed to access important imformation pertaining to my business.

On numerous occasions I have taken my laptop to BestBuy to try to have these problems resolved . When I went in the beginning the first two times these issues would not show up infront of the geeksquad clerk, therefore he said he could not do anything about it. So I had to leave the store with no help from them. They seemed so unconcerned about the situation. Customer service suspose to help resolve the problems. Well you now know they didn't do their job.

Instead of these problems showing from time to time they began to get worse.

Now after continously dealing with these problems I took it back to Best Buy again and luckly it displayed the problems I was having. They kept my computer for a whole three weeks before they discovered what the problem was. They informed me that the computer had a faulty harddrive and that the unit had failed HDD tests and that they had replaced it under MFG. When I recieved my computer back they gave me a sheet saying that the computer system had passed all inspections.

Not a full week went by my computer began to start to do everything I had complained about in the beganing so I took it back once again to BestBuy and the problem didn't immediatel show up. The only problem that showed up was with the faulty cord he then advised me that I had to contact Dell for a new charger and that it was still covered under warranty. The clerk told me they would need to keep computer for another week to try to find out what was happening. This was another inconvience to my online classes and my salon once again.

I informed the the clerk that I couldn't wait another week for them to figure out the problem. And that I couldn't wait til I was home for the problems comeback and I have to get up and drive 40 minutes one way back for me to prove that the problems was still happening. These problems was costing me gas as well as valueable time where as I should have been working trying to keep my business open. So after going back and forth to BestBuy aleast five times I decided to stop using the middle man "BestBuy" and go to the main source Dell.

Being a corporation of high standards and guarntee quality products I ask as a valueable longtime customer to replace my laptop & charger with a brand new one. This will inturn allow me to finish my schooling successfully and access my clientele and help bring my business back on course. Im unable to complete my college courses online and ontime. And also I dont't have access to my clientele concerning my business allowing me to lose customers as well as income beganning to decrease. Causing me to work in very hard circumstances to survive ths recession.

so i will never purches another dell again. i will also let all my froends know that this is a defective product. whenever i called for help i just get a run aroound. i just cant understand why you take such advantager of the unknowing public. the toughest problem is as a colllege student of a single mom i cannot afford to buy another computer. i spent my hard earned money on a piece of junk

My daughter called the best buy in Perrysburg, Ohio and asked if they had the Toshiba Satellight laptop in stock and they told her yes that they had 10 in stock she headed right there 5 minute trip and when she arrived there they said they were all out. SHe asked if she could buy the display and they told her no.

She then the next day went to a different best buy on Monroe St in Toledo, Ohio and the same thing happened. I am furious with this store and think that they did false advertising saying this item was on sale. The day that ad came out all of the stores were out of this product. I also think it is wrong that they would not sell the display model. We were told that they would not be getting any more of these laptops in so why do they need the display model.

I am furious and will NEVER shop at best buy again. We were also treated like we were stupid when we asked to purchase the display model. Like I said never again I have spent alot of money at best buy.

Well if they don't either give our monney back so that we can get her another laptop ofrr fail to get the laptop back in a reasona ble time my Granddauughter will loose all the research she has done for her ckasses and they bu she will get a no grade

I have been planning on purchasing a new laptop for a couple months. After having done my due diligence by researching the different brands and models available I decided that the HP DV6-1352 was the laptop for me. I felt it offered a great name with all the spec's that I needed. This laptop was being offered through Best Buy for a price of 549.99 which is the best price I found.

On Tuesday November 3rd I went to the nearest Best Buy that had the laptop, located at W 2100 S in Salt Lake City UT to ask a couple questions about the laptop and see it in person. While there I asked the computer specialist if there was anyway I could get an additional 10% off the HP DV6-1352. He responded by saying that if I were to put it on a Best Buy card they would be able to offer 10% off. I explained that although I wasn't ready to purchase the laptop just yet, I would be returning on Thursday November 5th to purchase the laptop.

On November 5th I called around to a couple different local Best Buy's and they all confirmed that the 10% off was being offered on purchases placed on a Best Buy card. Later that evening I returned to the Best Buy located on 2100 S to purchase the laptop. While there I found out that they no longer had that laptop. I then asked if they had any that had been optimized (a service offered through Geek Squad that removes all unnecessary programs from booting with the computer and installation of an antivirus software). They did have one but explained that I would have to pay an additional $70 for the optimization. I explained that I didn't necessarily want that service or pay for that service and asked if I could just get it for the original price of 549.99.

The store manager explained that he would be happy to undo all the optimization, thus returning the computer to its original form and then sell it to me for the 549.99, I would however, have to wait an hour for him to perform the work. This didn't make sense to me....spend 1-2 hours optimizing this laptop and then another hour undoing all that work just to sell it for the same price. The manager didn't seem to see it the same way I did. We finally came to mutual ground and we agreed that I would pay an additional $20 or in other words 569.99 and I could have the computer. I was more than happy to do that. I then went over to apply for my Best Buy card to receive an additional 10% off.

I returned to the check out stand where The manager was waiting to assist me. I inquired about the 10% off and he said, "That only applies to late model laptops with XP as the operating system". I explained that I had been told differently by a couple different Best Buy employees but he didn't seem to care and by this point was quite frustrated and very short with me. By this point I had had enough and purchased the laptop and left the store.

That evening the laptop was working great and I was happy with my purchase. The next morning when I booted up the laptop I began to notice problems. On Friday November 6th I called HP and spoke with their service department for 1.5 hours and after not being able to resolve the problem they recommended that I return it to Best Buy.

I called a Geek Squad member at the 2100 S Best Buy location to see what I should do. The representative said based on the error message I was receiving it was a faulty hard drive and to bring it in and exchange it. Because they did not have that laptop any more he recommended that I exchange it through the Jordan Landing Location located at Jordan Landing Blvd West Jordan UT (which is 45 min from my home). He called the Jordan Landing location for me and verified they had it. I then called the Jordan Landing store to verify for myself that it was there and they confirmed that it was.

I later called and explained that I would not be able to pick it up that day (Friday the 6th) but would be by Saturday the 7th. The employee I spoke with said he would make sure it was taken care of.

On Saturday the 7th of November I went to the Jordan Landing location. Shortly after I arrived I realized there was going to be a problem. The employee I was working with looked for about 10 minutes for the laptop set aside for me and could not find it. This wouldn't be a problem normally, however it was the last one they had and I had just driven 45 minutes to pick up a laptop I was told was being set aside for me.

I asked to speak with the manager. She wasn't much help and I could tell she was becoming more and more irritated the more time I spent with her trying to come up with a solution. She also was very short and rude and I don't recall her apologizing once about the whole ordeal. One solution she had was to have a laptop shipped from the Boise store, which would take 3-5 days, and then have me drive another 45 min to her store to pick it up. I explained that the reason I bought it Thursday is because I needed it Thursday and not 7 days later. The next solution given to me was to find a comparable laptop and exchange it for that.

One of the computer specialists assisted me as we looked for a comparable laptop. He talked me into taking a Toshiba model # L505-S5990 which retails at 529.99. He also offered to upgrade the RAM from 3GB to 4GB (which is what the HP has) and refund the difference of the laptops. I agreed to take this laptop as long as he would allow me to exchange it for the HP if I didn't like the Toshiba. He agreed to let me exchange it at a later date if needed. 3 hours after arriving at the Jordan Landing Best Buy I was finally leaving feeling like I had settled for something I didn't necessarily want.

I have now had the Toshiba for 24 hours and have enjoyed it so far. What finally put me over the edge and the main reason I am writing this letter is because now that I have done research on this Toshiba I realize that it is a 32 bit operating system in difference to the 64 bit. The problem is that a 32 bit cannot use all 4GB, it can only use 3GB according to Toshiba's website. So the extra 1GB of RAM that was installed is not effective and I can't even use it. The Toshiba can be upgraded to a total of 8GB of RAM however it must also be upgraded to a 64 bit operating system. I checked my system properties to see if they had done so and it is still a 32 bit operating system with 2.87 GB of RAM available.

I find it hard to believe that the Manager over Geek Squad who was assisting me that evening didn't know these facts. I feel what they did was unethical and dishonest. I feel like I have been lied to and cheated. It seems they were doing anything to get me out of the store even if it meant lying to me. Because of this experience I never plan on shopping at Best Buy again. I feel that Best Buy needs to improve their customer service training because both stores I have dealt with have treated me poorly and even lied to me.

On Monday November 9th I have spoken via phone with the same lady I worked with on Saturday at the Jordan Landing location and she is now telling me that there was a discrepancy in their inventory and that they might have the HP for me after all. There is a HP on hold for a gentleman that they believe already picked his laptop up, making the one on hold mine. She is still looking into the problem and promised me a call back by the end of the night. I never heard back from her on Monday.

On Tuesday November 10th I called to follow up on the situation due to the fact that the manager did not call on Monday. She said the gentleman has still not called to say whether the HP on hold is his, or if he already picked his up. I asked her to go ahead and have an HP shipped from the Boise store instead of waiting for this guy to call. She said she would call once the laptop has arrived to her location. She also offered a $50 gift card to Best Buy to compensate for the headache this has caused me and their dishonest procedures. I have wasted an estimated 8 hours of my time trying to resolve this issue.

Although I don't feel like $50 is much compensation for having spent an extra 8 hours of my time and being lied to, I don't believe they will offer anything else. I will never shop at Best Buy again. I have filed a complaint with 888-Best-buy and plan on mailing a copy of this letter to Brian B., the GM of the Jordan Landing location. I also plan on filing a complaint with the BBB, and other consumer protection agencies that I see fit.

I shopped for months for a laptop. I finally chose Best Buy. I bought a Studio and loved it. Only, after 4 months, the hard drive crashed! I took it to the local store. I had to pay $130.00 for virus removal. They checked it out and sent it off. It was gone about 6 weeks. The hard drive was replaced, but itmes such as anti virus, microsoft works/word, cozi organizer, and dell doc were not re-installed. I didn't know that, till I got home.

I made numerous trips back and forth to the store in order to get my laptop back to it's original format. Oh, they also wanted $250.00 to back -up my old hard drive before installing the new one. And it was still under warranty! I declined that offer. I still havent re-installed my anti-virus. Geek Squad offerred to do it for me, for $29.00.

I am very dissapointed with Best Buy. I will never purchase a laptop from them again, and would not recommend them to anyone who is shopping around! I am also required to pay, again, to have the geek squad come out and set up my printer and file share. That would cost me another $149.00. I paid for that once already, before my hard drive crashed!

I paid almost $800.00 for my laptop. BB has high pressure tactics when it comes to extended warranty. Regular 1 year manufacture warranty really dosent cover much! I refuse to pay them $29.00 for re-installing my antivirus. I feel that should be done for free, after all they have put me through. I also refuse to pay for the geek squad to come to my house, and set me up again, for another $149.00.

While the customer service is somewhat acceptable, BB is outragious with there additional service charge prices. I never even had a chance to download anything new, use my dvd burner, or cd player, and I dont understand why I have to pay for additional service, when my hard drive crashed. It never should have crashed in the first place. If I could take my laptop back to the store for a refund, I would certainly do that, and never go back to BB again. Also, their 14 day return policy on laptops is rediculous!

Bought a computer at Best Buy on August 19, 2009 for my daughter to use in college. Two weeks after the purchase, she began to have problems. She took it in and she was told it was a hard drive issue and it would cost $300.00 to fix it. I told her to bring it to the store in which it was purchased. They also wanted to charge her. She then brought it back again and again. On the 18th she was charged $30.00 for an adjustment, they said. The last time we took it in was on October 19th.

Two months after the initial purchase. The geek squad attendee, ran quick test and showed me where it showed the possibility of 35 issues with the hard drive. I had to pay an additional 129.00 plus tax. I was not convinced that paying them an additional amount was correct after paying $600.00 for the laptop so I went back to the counter and spoke with Marrissa. She looked at ALL of my paper work and told me that I had received a defective computer and needed to be given a new one.

She said they were out and to come back on Sunday, October 25th after 2:30 to receive a new laptop. She was not there and Mr. Vasquez refused to honor what she said and told me it was viruses because that is what they put on the work order. All of a sudden what they said on the 19th was totally changed.

I went ahead and picked up the laptop because my daughter needs it but I was surprised by the outward denial from what I had been originally told. I signed the form that I received it but where it said I was satisfied, I wrote in that I was NOT satisfied. While there, a gentleman stepped up and said he had been overcharged for a video.

I am student in NPS for 11 weeks only. I purchased an HP Pavilion Laptop worth 549.99 from Best Buy on 22 Oct 09 against voucher number 0521827. The sales rep while giving me receipt also deducted additional $45.38 as Tax and $16.00 as recycle charges thus total making $61.38 just as Tax.

I informed the staff that I am an International Student and would leave with the product after just 5 more weeks and these both taxes are not applicable to me. But the sales rep said you will get both the taxes on the Airport.

Despite my repeated requeted the gentlemen was unable to give me any receipt or voucher as per the same I can be eligible to return of my money while leaving the coountry. Can anyone help on this issue please? I do not know why these stores do not make this procedure simple and convenient for customers as the case in UK for VAT return. Thanks

Recently I bought an HP laptop Computer from BestBuy in Columbia,SC. The salesman said that I would need security software downloaded by the Geek Squad and that it would cost $99 extra. I agreed since my home computer was just about destroyed by a malicious virus. I didn't mind the wait even thou it took an hour and a half longer than what they said. I felt it would be worth it.

When I finally got it home the screen image was terrible and I couldn't change the font to a better more readable image. In other words it was very poor quality screen image. I bought the laptop on Friday and on Monday I returned it to BestBuy in Florence, SC.

I was charged a restocking fee of $75 that I was not made aware of when I bought the computer and not only that still had to pay for the security software that they downloaded onto the laptop. Had I know all this before I bought a computer at BestBuy I would not have taken a chance, but I felt that I was dealing with and honest company. I ended up paying $175 for a computer that bestbuy has back in stock. I have mentioned this to severaly people and they cannot believe that BestBuy would do this to their customers.

I called a manager in Florence where I returned it and they said sorry but it was store policy. I then called Columbia and talked to a salesmanager there and they said again it was store policy although it is illegal in some states. I feel totally ripped off and. I can't afford to lose that kind of money. I will never set foot back in another best buy (not even to spend the gift card Columbia sent me); and I will definitely let everyone I know how store treats it's customers.

I lost $175 plus the emotional stress it caused me. I've been through cancer and a stem cell transplant so I'm use to emotional stress; but, Americans really are headed for even worse times when they get lured into stores just to be taken advantage of.

On 3-27-2009 i brought a HP laptop computer from Best Buy in Brighton, Mi.I paid 479.00 for it.On 4-27-2009 i took the HP back because it completely stopped working.The associates at Best Buy told me it was dead that they couldn't even repair it and there was nothing i could do because the 14 days was passed. I complained so much that they said they give me another buy they didn't have or carry the HP anymore. So they gave me a Compaq that was cheaper, but they charged me 100.00 to transfer my data to the new computer.It is now 9-18-2009 and the power pack went out and they now told me its not under warranty and basically i have to buy a new one for 150.00.

I did a pre-paid purchased on HP latop that was on sale in the weekly ad on 9/10/09. I received the reipt and the order number from the cashier. He said it will tke 5 days. On sept 15th, I called the store to see if the latop had arrive to the store. I was informed by the employee on the telephone that she could not find my order. The employee said she would send email and text to the managers of the store and someone would get back to me. WELL, I did not hear so I call back to the store;I was informed by Neil a manger that I would have to drive to the store and bring the receipt. OK. Get to the store; takes his time getting to me.. I give him the receipt he goes to the computer/cash register to look up the order,he say Oh I can'y find in here I have to go in the office to look for the order. He finally comes back and said the he could not find the order, the store does not haver any more of the advertise HP latop and no other stores in his district has the computer. He said I can give you your maoney back. I explained to him that I wanted the computer that was advertise in the weekly advertisement. He said the only store was in PA and he could not get that one. By now I am so mad. I feel as thoght they drop the ball on my order. They had my money for 5 days and no product to give me. THIS IS UNACCEPTABLE! I WANT THE LAPTOP! I sent email complaint on the BEST BUY website but, I did not hear back from them. PLEASE HELP ME!

I am a single mother. My son purchased a $400 laptop from these crooks. Less than 30 days later the device is defective and they will not honor it! They claim that they have a 14 day return policy - that is it. And that he didn't purchase the $129 extended warranty - so they won't do anything about it!

Then the sales man tried to get me to select another one, when i stated i wanted to get a refund in cash he refused stating that they do not refund cash over $250. And i would have to take a credit or wait 90 days to recieve a check, when i voiced objection to the 90 day policy he stated "I said 9 days why dont you open your ears". i felt mistreated and abused. i asked to speak to the manager and was told he was not around. i left the store with a credit and stated i would return the next day.

I returned the next day to see the manager and was told "He's Not around; the assistant manager showed up. i stated i had no intrest in buying anything from them and wanted a check refund if they were not going to refund cash, stating also that if i had been told that before the purchase I would have done business elsewhere,

at that time a police officer entered the store stating that the manager had called, and was asked to leave the store, i explained what had happened in the store and that i felt this was a case of fraud and was sure this was a criminal act and wanted to file a report as such, the directed me to the civil courts of the township. the verbal abuse was damage enough

A week ago I bought a Toshiba netbook as a gift. I watched the recipient open it and turn the netbook on. the computer would not work as the screen looked real funny. I took this netbook back to the best buy store that I got it at along with the box and all paperwork. my intent was to exchange it for another. I was tolk that the screen was cracked and because the box was undamaged they were not going to do anything. The megamessage was that because the box was undamaged then I must have broken the screen. Never mind the fact that the case to the computer was also undamaged.

They suggested that I contact Toshiba to see how much it would cost for me to fix this machine. The individuale stated that the people at Toshiba would tell me the same thing that the screen must have been damaged by abuse.

I contacted Toshiba who provided me with information on how I could have this netbook repaired under warrenty.

I had purchased a laptop computer in July of 08. It started shutting off in November of 08. Brought it back to Best Buy for repairs that were covered under the manufactures warranty.They sent it out to be repaired. 4 weeks later i was able to pick up my laptop. I brought it home plugged it in and within 5 min it started to shut off again. Same problem as before. I brought it back the next day. And had to argue with the geek squad rep. To get it sent out yet again.

2 weeks later. My laptop was returned to me.I brought it home again. Plugged it in and within 10 min. It started to shut off again. And again I brought back to Best Buy. And they sent it out yet again for the same problem. This time they told me that I would have it back within a week. 13 day's later I had a phone call at 10:00 am. From Best Buy saying it was in an to come pick it up.

Then 3 hours later I had a phone call at 1:00 pm saying it was not fixed. And they were sending it out again. They have a lemon policy. But are refusing to replace the laptop. I have since then stop paying for the computer. I had also spoke with the stores asst manager she assured me the the computer would be replaced.

About 2hrs later i had a phone call from the geek squad rep. Who told me she was mistaken. And that if I wanted to replace the laptop. I would have to use the $300.extended warranty that i had purchased. Even though it was still covered under the manufact warranty. I have not an will not pay a dime to those crooks.

Best Buy is advertising an Acer laptop with AMD Athlon 64 processor for $299.00, and it is not even available in any of the stores here in Wisconsin or any other state. I went as far to check throughout different states if this laptop was available. I haven't found any Best Buy store that have this laptop in stock, period! As far as I am concerned, the testimonial on customer feedback on this product are phony and that they either work for Best Buy or somehow connected to marketing tactics to protect Best Buy's false advertising.

We purchased a Dell Inspiron last Wednesday for our daughter for graduation. On Friday, a small dot appeared on the screen. By Saturday, the dot had expanded to a 4-inch slash. The plastic had broken and the pixels underneath were damaged. My husband and I were out of town over the weekend so we couldn't do anything. Our daughter has had a laptop for cyber school for 2 years and knows how to handle laptops. She had done nothing to this machine but normal handling.

Monday, we went back to Best Buy. They said they couldn't do anything. We'd had the machine only 5 days at this point. Keep in mind that BB has a 15-day replacement/refund warranty, which includes monitors and notebooks and computers. They refused to give us our money back ($519) or give us a new computer. This is our 6th family laptop. We know laptops. We are both university professors and we each have a laptop. This damage is clearly shipping and handling that occurred before we got the machine--it was damaged when we took it out of the box. It was so small. No one saw it, but it was there.

My husband talked to the Best Buy store manager, the district manager, and the regional manager. No one was nice--all three were rude and thought we were crazy to ask for a refund. We even called the Best Buy Corporate Office and talked to their "public relations" people. They blamed the problem on Dell. We told them we bought the computer from them, not Dell. They were not sympathetic. So, Best Buy stole $519 from us. Dealing with Best Buy has been incredibly stressful and upsetting. We haven't slept well. We feel that we've been robbed.

On 18 May 2009, I brought my Sony Vaio laptop (VGNNR-385E) to Best Buy, six days before the original warranty was completed, because it was shutting off randomly. After the first week, I made a phone call concerning the status of my laptop and they said they were still performing diagnostics. On the 10th day, I called back to find out the problem was that the keyboard and mouse was not functioning. I suggested they reinstall the drivers and I was told that this was already attempted. This was not the problem when I brought it in. I had made all contact with Best Buy and they had never contacted me with any possible solutions or status updates. I came back on 1 June 2009 to request a new laptop since I assumed that they would replace it since it could not be fixed.

This was not the case. I came in and the gentleman told me that the laptop was still not fixed. Upon requesting a new laptop I was told that I was not covered since I did not purchase the Protection Plan and it was a software issue. When I brought it in, it was clearly a hardware malfunction. The young man said that I was supposed to have been contacted to request my approval for a format. I never received that call and when he checked his records, it showed I had not been contacted. I decide to approve the format and he tells that it will be $129.99! I told him that I wouldn't pay for it and that it should be covered under the warranty. The young man even mentioned that I was paying for the labor of formatting and reinstalling the driver. Parts and labor are covered under the warranty.

The store manager, Matthew, approached me as I was explaining to another gentleman my problems. Matthew said, "You know, I can listen to your complaints if you are just going to bash our service." Completely rude and out of place, he wasn't even involved in my conversation. After I had explained what happened, all the manager said was, "So because you aren't getting what you wanted, you think it's bad service?" He was completely out of place and I was too infuriated to even respond other than saying that every technical branch I can obtain will hear about this rude manager and poor service.

I took back the broken laptop to bring home and attempt the repairs myself. I brought it home and my first attempt at reinstalling the drivers worked. My laptop was good as new. Somehow in trying to fix the problem of shutting down, they had uninstalled the drivers and made the keyboard and mouse unusable. They broke my laptop, lied about the repairs and treated me with disrespect. When I fixed my computer, I found an email from Geek Squad on May 20 saying my laptop was fixed and ready for pickup. Liars and cheats, every one of them.

My mother, Lisa, went up to Ohio on April 22, 2009. A Gateway laptop was purchased. The sales associate wrote a few protection plans down on a piece of paper, along with the prices. He also told her that if she wanted parental controls put onto the laptop, that she would need to come back up when she brings the laptop back to purchase the protection plan. On April 27, 2009, she took the laptop back up to Ohio to get a protection plan. She had spoken to the store manager about the laptop. The manager told her that spills and accidental handling were included in the plan that she was purchasing. So, my mom got that plan.

On May 27th, 2009, I accidentally dropped my computer onto the carpet. It wasn't very high so I thought everything would be okay! When I went to turn it on, something came up about a hard drive. The next day, my mother and grandfather took the laptop back up to Best Buy and explained what happened. The guy told her that the plan that was showing up on the account was not the one that the manager sold to her in April. My mom insisted that he was wrong and asked to call the manager to the front desk. He said that she wasn't in that day. The sales associate turned the laptop on and said that it would need a new hard drive and it would cost my mother around $100 or more to get it repaired. My mother told them that the plan that she purchased covered accidental damages and the employee argued with her about it. Then he called her a liar and she left. It's still not fixed. Today is June 1, 2009.

my cousin who lives in Miami bought a laptop L series this year.The touch screen mouse stop working and we have no dealers in my country (Trinidad)(so I will have to either send it back to Miami or when I go to New York next month,I will go to Compunet in Brooklyn .I am not pleased and I will inform all .

Leaving the store in a funk, I went next door where there was a furniture sale. The young salesman asked how I was. I told him my story. He had had the same experience at the same Best Buy!

My husband and I went to Best Buy to buy a computer lap top. We were approached by a very nice young man. Tall, thin, and soft spoken. He was helping us. He was great. Answered all our questions and we were buying things we needed other than the lap top. All together we spent almost $850.

But as we were asking about hooking up the router and and new printer we had just picked out, a manager called Joe came up and told the sales man to go back in the warehouse and get something for him. He was quite rude. He then picked up the merchandise we had picked out with the help of the sales man and dumped it on the floor by the register and pointed to the girl on the register and said she will help you. We had been in the store approximately 15 min. Its not like we were just wasteing the sales mans time. I could not believe the rudeness of this manager. If I had to deal with him again I would look for another store to spend my money, sale or not. I was told he was the only Mgr. named Joe.

I work with the public in a hospital and seeing the type of manager who treats his employees and customers this way will make my shopping decisions different.

I have bought a Toshiba L305-S5919 Laptop from this store 3/26/2009. The laptop is fine, nothing wrong with it. My problem with this purchase issue is that this is a new Laptop and there is no Restoration CD and/or Recovery CD in the package. Not even a partition on the hard drive that has a image of the system that you can back it up yourself. All they want is to sell you their Custom In-store Service which they offer the Optimization and Restore CD for $59.99. I have tried calling Office Depot store which sell laptop too to see how much do they charged for this service, the Customer support responded that if it is a new laptop, it should come with the Restoration CD or at least, there should be a partition on the hard drive that have an image of the system for you to backup yourself.

I have called Toshiba customer support to validate whether this claim if it is a new laptop, it should come with a Restoration CD or Recovery CD. The Toshiba Customer support that I have talked with did say that it should have a Restoration CD that comes with it. The manager of the Geek squad on that store won't honor my claim. Be warned, if you are returning the Laptop for a full refund, you're screwed. There is a 15% restocking fee, even if you are returning the product less than 14 days period. Go to other store like Micro Center, which they do guarantee that the system should comes with at least with a partition on the hard drive that has the image of the system for you to do your own recovery CD.

Worst experience at Best Buy 03/24/2009 i hade a awful experience tonight at Best Buy. my name's marcos (i am from another country Brazil and still learning English) i went to Best Buy and bought a laptop at 1200 dollars to take to Brazil when i go, but when i got home and opened the box book i saw it was a different color that it should be. After taking it back to the store and taking it out again i opened it up and it was an old beat up laptop with scratches and human hair and other debris in it. They refused to let me return it.

The sales associate belittled me and told me it was impossible that that would have happened, basically accusing me of lying. i called my wife and when she got there the manager was so indifferent to us and the problem refused to help and never offered any kind of apology or any compassion. They treated us if we were criminals, I was in shook I have never had a store treat me like that. We were told to call the corporate customer service who were nicer but still did not help resolve the problem.

I called my credit card company and am disputing the charge but there are no guarantees with that. They told me to contact the attorney general .. the second day i went back to talk with diferent maneger and was the worst i was tryng to explaind and him even listen to me and just ask about de recieve, and told me nothing he can do, i call again the corportate company and she asked me about the number of the box and the number shows boca raton is diferente place i bought the place i boutgh was boyton beach, he told me the box could not have come from that store, they seem to be trying any reason to get out of excepting blame and putting it on me. i asked him how come the shows boca ??? this impossible !!!!

this box is not from this store, i went to boca best buy, and he told me - is not true this box can be anywhere, why the manager try to lie to me ??? i just want investigate, because something is wrong, and they try to cover, and i have to pay for that, now i have im my house a old computer for 1,200 dollares, please help me

My daughter purchased a Dell Insiron (i15-156B) laptop @ 8:42 p.m. March 14, 2009 in Tallahassee, Fl. While loading software after 30 - 45 minutes at the most of use, I noticed that the screen was distorted. I rebooted thinking that would fix the problem. The distortion remained and the screen got steadily worse. My daughter left the laptop for me to return to the Best Buy store in Tallahassee as she was flying back to Nashville, Tn for school. I did not want her to fly with it and return it to the Best Buy in Nashville as I didn't know what was wrong with the computer. Her intention was to get her money credited back to her credit card and go to the Best Buy in Nashville and purchase another laptop since it appears this Dell model has an issue.

When I attempted to return the laptop to Best Buy in Tallahassee, at first they said I could exchange it. When I explained to them that my daughter wanted to purchase another laptop from Best Buy in Nashville, I was turned over to another person. The last person I spoke with was Ryan. He said the screen was cracked and they could do nothing about it. I told him I asked about their return policy as my daughter had declined the extended warranty and also their offer for $140.00 to set-up the computer. We were also informed about their 15% return fee if we decided to return the computer if we didn't like it.

I then specifically asked if we got home and something was wrong with the computer would we be charged the fee and the answer was 'no, of course not'. The issue is we had the computer for less than 1 hour; it was obviously defective when we purchased it. Best Buy says if the screen was cracked we would have noticed it when we initially turned it on. All can say is we did not damage this laptop in any way. It is obvious to me that there was some sort of defect which manifested itself upon use. Please help. My daughter cannot afford to purchase a laptop she cannot use.

i bought an acer laptop on 1/31/09. 16 days later the screen went black. i took it to best buy and they sent it off. i was w/o my laptop until 3/7/09 which was very inconvient because i needed it for school. so that same day i'm using the computer and realize the sound is not working. i call them on 03/08/09, a saturday, and was told in a very condescending tone that everything was checked prior to it being gave back to me but i was told to bring it in anyways. i decided to bring it in on monday. well, on sunday i'm on the internet, my phone rings and i walk away from my laptop for no longer than a minute. i was also in the same room. when i went back the screen was messed up again. this time it looked as if it was cracked but the outer screen wasn't cracked. i'm confused and angry. how could the screen crack in one minute time and there was no one else around it. it was sitting on an air mattress as well.

i have been told that it was my fault and that i will have to pay about $380 to fix it, on top of the $535 i paid for this peice of crap computer. when i brought the laptop in this second time, the operations manager told me that i should've been given a new computer the 1st time which i didn't know, and she said there have been numerous complaints about acer. i was also told that i could've gotten a warranty to cover accidents but it would've only lasted 14 days which wouldn't have helped me anyways. also, one of the geek squad members said that the screen can crack as easily as when someone closes it. now if i was told that when i bought it then i probably wouldn' have bought it in the 1st place. how is it right that i am out of $535 because best buy and acer want to sell such a cheap and defective product? its not right, i'm not rich, i need a computer for school and i feel like i have been wronged. from 1/31/09 to 3/13/09 i have had my laptop only for about 18 days total and the screen and sound messed up. now whose really at fault here? acer and best buy.

Sony laptop has been in twice now for wi-fi repair. Casing keeps seperating when the screen is opened. I explained that my husband's livelihood depends on this laptop. It was supposedly escalated for repair, but it's been in repair since the first of March 2008, and this is the twelfth. I was informed they will not fix the casing as it is just "cosmetic" and not a hardware issue. This is untrue, when there is a gap in the casing, dust can get in and ruin the computer. Best Buy has a lemon laptop policy, but it must be in four seperate times for hardware issues. Each time is two to four weeks that my husband has to be without his laptop which he relies on for his living.

On 02-03-09, a salesman at Best Buy in Brick, NJ, sold me a Toshiba laptop computer at a cost of $599. When he escorted me to the cash register, he also had a photo-quality HP 3-in-one printer at 50% off,a Trend anti-virus program, a MicroSoft Office progam, an ink combo pack, a sheaf of photo quality paper, a computer carrying case, a wireless air card, and an installation package, so that when I got home, all I had to do was turn on the power button. The cost suddenly went from $599 to $1,100. The sum total of the explanation regarding the wireless feature was that it would cost $39 per month, and that I could cancel the service without penalty in the first 30 days.

I declined most of the extras at the cash register. I got the feeling that he saw a senior citizen that he could take advantage of. Two weeks later I got a bill from Verizon for $252 for service from 2-3-09 ti 2-6-09. I went back to Best Buy where I was met by people who suddenly became stupid with hunched shoulders and up-raised palms. I was told that I would have to go to a Verizon corporate location to straighten things out. There I learned that for $39 per month plus tax you can get 50 megabytes of usage per month, and that anything in excess is billed at 25 cents per megabyte.

By the way, 50 megabytes is about 8 hours of usage per month, and much less if you are streaming videos. None of this was explained at the point of sale. People at the Verizon store listened to my plight with blank faces, made some entries on their computer, and said to wait for a re-billing at which time all would be corrected. Two week later I received a bill for $168 for addition usage from 2-6-09 to 2-17-09, the date I cancelled the service. Back to the Verizon store for more arguments, where I had to start from square one. Finally, in exasperation I agreed to a final closing charge of $56 just to close it all out. All this because of OUTRIGHT FRAUD ON THE PART OF BEST BUY AT THE POINT OF SALE.

I brought a new $500 laptop and within a couple of days it stopped working.The screen was black and would not turn on. The next day, I returned that labtop and I recieveed another one from Best Buy's Geek Squad but, the box was opened. I asked the employee why it was open and his response was that he cleared everything, viruses and all. Less than two weeks ago the exchange labtop had several of viruses...

I called the Geek Squard number and the person told me that he could fix it for $300. I also called the store's number and customer service but, they were no help. This is my last resort and I am asking you for your help Thank you,

In August 2008 I purchased a laptop computer from Best Buy. I am very satisfied with the laptop, the service and the price from Best Buy. BUT I purchased this laptop using Best Buys Six-Months-Same-as-Cash system. The way the system works is you open a Best Buy credit account and IF you make a $10.00 payment each month, then you can pay the remainder in full on the last payment with NO interest charged. I made every one of those payments and I made the total final payment in full.

In October I traveled to South Carolina and while I was in South Carolina, my Best Buy came to my house in Blue Springs, Missouri. When I got back home at the end of October, I discovered that my October payment was past due. I immediately paid the $10.00 payment. My final payment of $790.00 was due February 25th, 2009 and I mailed a check for the final amount to BEST or WORST Buy on February 11th, 2009. February 26th, 2009 I received a notice from BEST or WORST BUY stating that my account is past due in the amount of $121.72. This is interest from that one late? payment for October 2008 YOU DECIDE-- BEST BUY or WORST BUY?

ANGER! MUCH ANGER!

I purchased a laptop computer 30days ago and I am already having problems. When I contacted them, they told me that I would have to bring it in. When they looked at it, they told me they thought it was a software problem, but would have to make sure. When I asked for a refund or exchange for another computer and I had my reciept, I was told NO. I spent har earned money for a computer that I have only had for 1 mo. and used less than 10 times and they are refusing me a refund or exchange!

I feel like Best Buy knowingly endangered my safety. On Feb 8, 2009, I purchased $1300 Apple MacBook from the Best Buy on E. Colonial in Orlando. The clerk didn't bother to even bag it (it was only 13inches) to conceal my purchase. At the door, the security girl took several minutes to review my receipt to ensure that I had paid for it. While she looked over my purchase, she commented on how much I had paid for it. I felt like she drew even more attention to my unbagged merchandise. When I finally got to my car, I locked it in the trunk and drove away. I was followed and was then robbed 3 miles away (surveillance video proves this) at my next stop.

Aside from the stress from dealing with being robbed, I still have a charge for $1300 that will soon be appearing on my Best Buy card. AND I still don't have the computer. I have contacted the store and corporate about possibly providing a discount on another computer, but they say they can't do anything. Since I drove away, it isn't their responsibility. Clearly they did nothing to protect me from scavengers in the store and parking lot, but they spent plenty of time making sure that I didn't steal the computer from THEM! Obviously they care nothing about their customers.

First of all, the most appalling part is that I was in physical danger because I chose to purchase something at Best Buy. Second, I had to pay insurance deductibles for my car and homeowners insurance. AND I will have to pay the Best Buy credit card bill for $1300. And eventually I will still need to buy another computer with will run me another $1300.

I have been back and forth with customer service and dell and best buy about my sons computer. no one wants to help. I bought the computer back in september 2008 at best buy. I have the receipt and everything to take it back for exchange and they wanted to charge me like some [high] amount to send it off to tell me the same thing I already knew and i said forget it. I was going to call dell and they (manager) told me to also. so I did and got nowhere with them either.

this has been going on since November or December of 2008. they said the warranty covers the screen (dell) and best buy said it doesnt and dell said to go to the store and tell them to send it to them and no charge. I was on the phone with the girl at bestbuy and dell and she heard them say the samething but that didnt happen of course and I was on the phone with tech support too and consumer relations also telling one thing and someone else telling me another.

The manual says the screen is covered under a manufactured warranty and I get told otherwise from whoever i talked to that particular day...or days. I even showed them the manual and where it said this. I still have the computer but not able to use the screen as it should be used. So what is going to be done about this? The computer is useless.

cracked screen on top right corner and diaginal. The color leaking out of the crack also

I purchased a laptop computer online and requested instore pick-up. I waited for the 2 required confirmation e-mails and went to the store to pick-up the computer. I was told by the manager in the store that there was a problem. They had the computer I ordered but that it would cost me an additional $ 150.00 to purchase because they added more software to the computer. I told him that I did not want the additional software and he told me that I either paid for the additional hardware or I could wait anywhere for 2 to 4 hours for them to deleted the software. I believe this is a bait and switch scam.

I therefore left the store with no computer and spent 2 days trying to get intouch with best buy on their 800 number. I was then offered free shipping of the computer. Which I accepted. When I went online to check my receipt I was charged for shipping. I have been on hold with their 800 number for over 1 1/2 hours still no answer. I also called their corporate office in Westbury they told me that someone would contact me today. I have yet to hear from anyone.

I had purchased an Apple MacBook from Best Buy in November and never got around to opening it up till January. I opened the computer to finally use it and nothing! I brought the computer to Apple store and they said the electronic component of the computer was shot and I should bring the computer back to Best Buy. When I went to Best Buy, we got passed from person to person until I asked for the manager. [He] came out and reiterated the return policy over and over.

They wanted me to leave the computer with the idiots that work the geek squad and let them turn it out or just take the dead computer. He made us call Apple and stay on the phone with them for 45 min while he ate taco. He was horrible, horrific and down right nasty. No not buy ANYTHING from best buy. They are very willing to take your money but become real jerks when you try to return something. I will NEVER buy anything from Best Buy ever again.

Bought HP laptop with 3 yr service plan from Best Buy Nov 07. Many minor problems but then major freeze problems developed and took it in for repair 1/8/09. Told it was either RAM or motherboard, and finally hard drive. Had to be shipped to CA repair facility. Supposedly sent Jan 9 but not received there until Jan 21! No explanation of where laptop was for 12 days and cannot get answer as to when it will be repaired and sent back to Las Vegas.

I manage my finances/pay bills online including taking care of my elderly parents checking accounts. They live in Florida and I'm in Las Vegas so I can't do this in person! I have to use the online access. More than 2 weeks without the computer has caused extreme inconvenience, and potentially serious consequences, in addition to the stress of never getting a straight answer, and being blatantly lied to by multiple Best Buy employees.

I purchased a computer from Best Buy. When I got in home, it didn't work. I asked Best Buy to fix it and they said they would for a fee.

I have a $1500+ computer that doesn't work.

the complaint on the computer has been the same all 4 times. the 1st three times they said it was a hardware problem. conveniently when it is time to give me a new computer according to the contract they conveniently now say that this is a software problem. a convenient change of terminology. the problem has been the same all 4 times. the diagnosis has been the same three times and all of a sudden now it is a different diagnosis.

i have been sold a contract that best buy is not correctly honoring. my daughter is being inconvenienced by not having this computer to do her school work. we paid good money for the laptop and the contract and would like the service we paid for not a computer that has to go in the shop once per month

My son is a student at Penn State, State College and purchased a Dell laptop at the above store in August of 2008. I late Nov. he had a problem with he computer and took it back to them. They advised it needed to be reformatted as it had multiple issuses. Before doing the formatting we discovered we had no system back-up discs or dvds. Best Buy said to contact Dell. Dell said they issued the backups to Best Buy and that their system will not allow another set of back up discs to be generated. We did get the computer operating but in the future if we have another issue we have no discs and it seems they are not able to resolve the issue. I was on the phone with Dell 3 times, Best Buy Customer Relations 3 times, Best Buy store 2 times. Troy, at the store even called Dell to try and get a set but we never get them. I would like to have this computer replaced so that we can have back up discs.

I had bought a laptop for Christmas and on the receipt it said that I could take it back till the 8 of January 2009. Today the 6 of January (7pm) I took it back because the mouse on the sony laptop was not working properly, and wanted the issue taken care of, they first said it would cost 199.00 to repair, then I said that I would like to return it, they tried to dispute saying they could not take the laptop back because it was considered hardware. I said its not hardware its a computer and on the receipt it said that I could take it back. The manager came and said they would take it back with a 15% restocking fee, on the receipt it said if there was a defect with the product they would not charge the fee, I told the manager there was a defect with the product.

The manager Mike M. then told me that he saw nothing wrong with the laptop and contradicted me at that time I said that he was contradicting what I said and calling me a liar, I noted his name and said I will go to corporate about this then and will tell them that you contradicted me and how you are treating me? as he heard this he said he was calling the cops on me because of trespassing, as I heard this I said fine call the cops, and grabbed my laptop, the manager then said that I really didnt want him to do that because I would be sitting in a cell all night at jail, I had my laptop at hand and overheard him say dont call the police as I was walking away,

a woman that over herd everything said that he was very rude to me and he just got very mad when I SAID I WAS GOING TO CORPORATE, I have never ever been treated like this before, I did not swear, cuss or do anything to hear such things (as he said I would be in a cell for trespassing) I was trying to return a defective product on the receipt it says I could still. The bottom line is how this matter was handled, I will deal with sony or as the person from corporate Best Buy said that I could take it to the store and they would fix without any cost to me, But as for the manager Mike. M at the Deptford, NJ store is where my problem lies, a costumer SHOULD never be treated like that EVER.

the mouse does not work right on new sony laptop

I brought a laptop on Sunday well from the start it was acting up. I returned it to the best buy closest to me and the geek squad looked at and said it was a defect in the software...which i did not believe because it was acting up before i activated the trial virus software that came with the computer. He told me that they were out but the store i purchased from has one left. I asked him if he could call the other store and let them know i'm coming and explain what was going on with the laptop. Oh no he couldnt do that because it was a hot item so i took my chances and went to the orginial store i brought it from.

The girl from the geek squad barely looked at it and said she could find nothing wrong so she sent me to costumer service where i could exchange it for another one. The boy at customer service tells me that there is no more well then i ask for my money back and proceeded to tell me that were gonna charge me a 15 percent restocking fee.

Now how is that fair to me it is not my fault that the laptop was a defect. I got charged 55 dollars to restock that laptop. I get home and call the main number and ask for a gereral district managers number and she proceeds to tell me she cant give that number out. I tell them on the phone my problem and they said they could send me a gift card for the 55 dollars thats not what i want i want my money back. To mention i paid cash for the laptop and they tell me i'm gonna have to wait for a check to be mailed to me. They did not have to wait on my to fork over cash so why should i have to wait to get cash back. I hope people read this and think twice about making a purchase at best buy.

My husband, son and I went to Best Buy appx. 11 months ago. We were looking for a nice lap top computer for my son's birthday. The sales person showed us several low price computers. I explained to him we were looking for something with a little more power and memory. He told us he had a powerful gaming computer, a Toshiba. We asked to look at it. He said it was a closed item and he could not open the box because it would then have to be discounted as an open item. He showed us on line what the computer looked like and the facts about it. We took it. The computer was crashed when we got it home.

We took it back to Best Buy, they said they needed the recovery disk to fix it. We told them there was no recovery disk or any disks for that matter with the computer. They said we had to PAY to get one. We took the computer to a store in Austin. They repaired it there. They even called the Best buy in Victoria TX to see why they could not help us. The computer crashed again two weeks ago. We took it back to Victoria, Yea I know, stupid, They said they would order the disk and fix it. Well, we went back a week later and they said the shipment would take some time.

We called 10 days later and were finaly told that they could not order the disk. I called Toshiba tonight and found out that Best Buy should have told us that when we bought the computer we had 30 days to contact Toshiba and they would have sent FOR FREE a recovery disk. The will still send a free disk but we will have to pay shipping. I am going back to Best buy tomorrow and get the computer. I will never ever buy anything of importance from Best Buy again.

Aggrevation, frustration, no physical damage or ecomonic but boy am I [upset].

I had a terrible experience with their customer support too. I ordered a laptop online and received their mail for pick up. I went there and they could not find it. They had me wait for 1.5 hrs and finally said, laptop is unavailable, I have to cancel my order and reorder it. Frustating as it was, I ordered it again.

I got email about pick up again but this time I wanted to confirm it on phone before I drive 15 minutes. I kept dialling the CR 5 times without a response. I have never seen such a bad service

I purchased a Dell Lap top from Best buys in June 2008.

Last week

11/26/08 an error message came up so I took it into the geek counter at the Towson store and was told I needed a new hard drive. I was told that it was covered under the manufacturer warranty. I left it and recieved a call on Saturday 11/29 saying it had been repaired.

I picked it up on Saturday and tried to use it on Sunday yesterday 11/30/08 and immediately got another error message and nothiced before the message it kept skipping while trying to use it. I carried it back to the Best Buys store today and was told the hard drive was gone up. I was so upset because this is a computer that is six months old and two hard drives have been put in the

I told Bill at Geek squad at Best Buys don't you think there is something wrong with the computer since the hard drives keep going up? He told me at first there was little they could do. I asked to seen the manager and Dave came over saying they would send it back to Dell.

I asked for the phone number for Dell and called while I stood at the counter waiting. I got a man who asked for the numbers from the bottom of the computer and when I told him what happen he told me they wanted nothing to do with Best Buys and that if there was problems it was Best Buys problem he also mentioned that if you make a purchase from Best Buys and there is a problem take it back to the store.

By the way he was in India and very frank saying I bascially only thing I could do is deal with Best Buys. I explain again that they computer hard drive was covered under the manufacture warrantly. Now Bill hears the conversation and tells me that they would install another hard drive there in the store. Bill said that is all the Geek squad headquaters was going to do. I spoke to the manager Scott when the hard drive originally went up telling him I would have to buy another computer because I must have one for my business.

OK now I get it Best Buys sells the products and if anything goes wrong and you have a warranty they will do some limited things to resolve the issue but if it is older than 14 days too bad. They told me something about the enviroment and other junk. I didn't bother telling them that I own an Internet radio station and have multiple servers housed in a data center and work with computers 24/7 so I certainly know the best enviroment and how to care for my computers. Best Buys wants to sell the products and then tell you you are on your own.

If Best Buy had any ethic they would have just replaced the faulty lap top and sent the faulty one to the manufacturer. Instead they give you the run around and Dell says they can't do anything to help me and want nothing to do with Best Buys.

On Nov 25 bestbuy.com had a HP laptop on sale with printer for $279.99. It says online that available in stores only. I called the local store in Virginia beach and ask if they had this item available at the store. The sales associated verified that it is indeed available and on sale for $279.99. I asked her if she can put 2 on hold and she said they had a lot in store so just come to the store and purchase it. I verified the price again and she doubled checked and said yes it is $279.99 that is why they are called best buy she mentioned!

I printed out the add online and drove to the store. I showed one of the sales associates at the store the add I printed out. I was told to see customer service. The manager there MIKE rudely said that they did not have it there. I told him I called earlier. He refuse to sell me the Laptop. I showed him the add and he still refused. Best buy changed the price online after I showed them the printout I had. They changed the price to $849.99.

I was given the run around at the customer relations and I was told that they have the right to refuse service to anyone. My question was why would they refuse service to me all I want was to buy the item they advertised online. I was never rude to them I had my shirt and shoes when I came in their store. my point is that they really had no reason to refuse service to me. So I asked this question to the supervisor ERICK at the customer relations. all he said was WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE!!! repeatedly.... I still have the add with me. I filed a complaint with BBB. I just want everyone to know that Best buy practices FALSE ADVERTISEMENT and they are really not the best!

I bought Dell M1330 laptop on 11/6/2008. Sales man forced me to buy best buy services. I refused his offer, but he said on open box laptop there are some best buy softwares so we must cleaned by clean-up & reformatting and there will be $39.99 charge. This charge will be deducted from the price of the laptop. I approved this. The laptop was in filthy condition. I requested to the same sales person that make sure this laptop will be delivered in the nice & clean shape. He said OK. The laptop was delivered on 11/7/2008. The laptop was not cleaned, it was in dirty shape. I asked geek squad tech that how is the battery and he replied it is 50% charged. I said Ok.

I went home and I tried working without power supplied and it did not work. I went back to store and different geek squad and BB employee checked my PC and found out that battery is defective and has bias problem. Before I went to BB, I called Dell and explained my problems. Dell employee gave me a case # and told me to go back to BB. BB geek squad replaced a battery. The laptop I bought wasn't functioning properly so on 11/21/2008 I went back to East Brunswick, NJ store to return this laptop and they (5 employees of BB) made me waiting for two hours in the store and jointly they decided not to give me refund for this laptop. Mean while I was receiving phone calls to go to Nursing home see my mother-in-law. I was fed-up with those BB employees and I left store without taking my laptop and receipt there.

I purchased a Toshiba laptop in May 2005 for $800 and after software, etc. I spent over $1300.00. I began having trouble with the laptop a few months later with excessive overheating, slow response with online, loosing connections, computer shutting down, loosing data. I finally took the laptop to Best Buy Geek Squad in W. Covina CA as a result of being told that Montclair did not have a Geek Squad in November 2005. I am a student in a graduate program, so this was presenting a few problems.

I had a one year warranty plus an extended warranty. The laptop repair was so extensive that replacing the laptop with a different and new laptop would have been better. The laptop lasted for maybe a couple of months and the same problems began again. I took the laptop to Best Buy in Montclair, CA due to I was informed that there is a Geek Squad. The Geek Squad individual customer service skills needed improvement. In addition, I was told that the laptop was not any good and this happens sometimes and the price to fix it would be the price of a new laptop. I told them that I had an extended warranty and the Geek Squad told me that it ended. I explained with the history of this laptop this should fall under the Lemon Law due to this thing is obviously a lemon.

The Geek Squad did nothing to help me and refused basically. They told me to contact Toshiba directly. I called Toshiba's number and was given two different ref numbers and the third call I did not get a ref number and each call I was put on hold from 10 to 19 minutes and not anyone returned to me. I wrote a letter to the main office in Irvine CA in Feb 08 and explained the situation and requested $800 back and I have not heard a thing. The $800 is reasonable. I bought another TOshiba laptop at a different store and had to spend more money for software.

The financial set back due to this situation with this Toshiba laptop and Best Buy resulted in $1000.00 for a new laptop and software. Plus the over $1300.00 dollars on the previous TOshiba laptop.

1. Purchased a laptop computer from Best Buy. Bought additional software and paid for a three year service plan for (149.00). They told me if anything went wrong I was good for repairs and replacements for the next 4 years.

2. A few days after the general one year warranty was up, my computer started to lose power quickly. The battery would not stay powered for long periods of time. Then one day I got up and tried to turn my computer on and there was no power, even when plugged into the wall and there was a red light. Took the computer to Best Buy and they could not find out what was wrong at the store and told me they had to send it to The Service Center?. They said I should not have to pay anything since I purchased that additional service plan. Said it may be gone up to two weeks and they will call me when it comes back.

3. One and one-half weeks later I went to pick up my computer after the return from the Service Center. The customer service rep placed my computer on the counter and told me that I needed to sign a paper. I looked at the paper and it was stating that I was satisfied with my repair. I asked the customer service rep, how I could be satisfied with the repair when he hadnt even plugged it in. He said that the paperwork from the service center states that they checked my computer and everything was fixed with the exception of some problem with my DVD/CD drive. And that they had replaced the plug where you plug the power cord into. He told me when you get home just put a CD or DVD in and if it doesnt work, then bring the computer back.

4. Took the computer home and tried it as soon as I got there and it would not come on and the red light was still there, It appeared to have not been fixed at all and still had the same problem it had when I took it in for service. I immediately took it back to the store. The customer service rep that it would have to go back to the Service Center and it could be another two weeks before it comes back. He said he did not know what was wrong but it appeared that maybe my power cord was bad. He also told me that the customer service rep who gave me my computer should have plugged it in before he let me take it home. But, he told me that it is my responsibility to make them plug it in before I leave after the repairs. I asked to speak to a manager or someone in authority and was given a 1-888 number to call and voice a complaint against the store. I called that number and did in fact, make a complaint, however I never heard anymore about it.

5. One and one-half weeks later, I called in and was told by a person on the phone that my computer was back. I immediately went to pick it up and when I got there it was not in and the customer service rep said the person I talked to on the phone had looked at the computer screen wrong and she had seen where my computer arrived a the service center and thought it meant my computer had arrived at the store. Wasted gas money, etc..The customer service rep also told me that it was my responsibility to make sure that the person on the phone goes to physically check to see if the computer is actually in the store. I dont know how I can monitor that activity when I am on the phone and not in the store..

6. Several days later I called and they said my computer was back. Went to pick it up. They did plug it in and turn it on. They also gave me a new power cord and said everything was fixed now. Got home and everything worked fine until late evening. At that time my computer screen went blank. There was power, but only a black screen. Took it back to Best Buy the next day and was told they did not know what was wrong and would have to send it back to the service center again and it could be up to two weeks again.

7. Yesterday I called Best Buy and they told me that my computer was back. I told them I would be right there to pick it up. They did not tell me I needed to bring anything with me. When I got there, I was told that I needed to bring in my operating system software because my hard drive had been replaced with a new one. I asked if that meant all of my files were gone. I was told yes. No one told me they were going to replace my hard drive or I would have asked them to please back up my documents first. I had family photos, purchased music, purchased videos, contracts, email, purchased games, employment related data, etc. I feel that they should have contacted me prior to making that drastic of a repair. If I took my car to a mechanic and the engine was bad, the mechanic would let me know that before just ripping out my old engine and replacing it with a new one.

I had to use my gas again to go all the way home and get my operating system disk and anti-virus software and bring it back to the store to be installed back on my computer. I was told that it would take at least 24 hours and also that if my old hard drive had not been destroyed they could back up my documents, etc at a cost of anywhere from $299-$1599 at my expense. I did not tell them to replace my hard drive prior to that decision and feel it should not be my responsibility to pay for the back up of my documents, etc. if they can even find my hard drive. The customer service rep said he put in a order to the service center to see if they can find my hard drive. Or if it has been destroyed. He said if they cannot find it, all of my personal data cannot be replaced. This has cost me a loss of time, as I do part time work from my computer and have been unable to do that for many weeks and all of my customers items have been lost as well as all of my personal items. I feel that I need to at least be able to speak with a person in authority and I feel that the company owes me compensation for my time, loss of work, gas money and inconvenience, etc. I also feel that they should find my old hard drive and back up my items at no cost to me.

I had bought a Toshiba laptop from them and I had purchased a extened service warranty. I had brought the lap top in for service 4 times now. The hard drive went bad and I had them fix it 2 times and they replaced it. When I went in thr last time to complain about the cd rom drive. I told them that it wasn't reading any cd, or dvds. When they did a test they said the hard drive went bad again. So they sent it out again . It came back fixed with a new hard drive but they never fixed the cd drive.

So now this makes the 4th service order. They said that they will send it out to be lemoned since that is the agreement. Now they said it came back as fine and that it is a bad restore disk. But told them that it wasn't reading any cd's before they fixed the last hard drive problem. My husband and I have gone back to the store several times and spoke to then on the phone. When the store clerk named Ronnie did a check on it he told us that it was a bad cd rom drive and wasn't the software.

Now they are claiming that that was never the problem and now their computers don't even show why we came in again with the cd rom drive problem . The dates that we brought it in was 3/08, 4/08, 9/08, and 10/08. I have all my copies of the reciepts for when we brought it in. I feel they are scaming us so they wont have to replace the computer.

I get no where with this store and the managers are not very helpful or very nice. The computer was bought in 2007 and the extended warranty is good until 2010. I feel they shpuld have to lemon out the comouter since they have said that the computers hard drive will go bad again and that the mother boards for this computer are no good and that it cost too much money to replace the mother board. I am not sure that some of the employees are even qualified to work in the computer dept.

This is in regards to a purchase that was made beginning of October. I bought a HP Laptop and accessories at the store. The next day dicovered the laptop was 160.00 cheaper so I went back and was given back the difference. Then after that, having a local computer tech attempt to install, it broke after 5 minutes. A short in it wouldn't allow it to reboot. I went back a 3rd time to exchange it for a new one. The geeksquad looked it it for a minute and said looks fine to me. Never attempted to try to reboot etc. I explained what happened and that I didn't drive back here for nothing (40 minute drive each way), especially since it was my third time. I said it did not work right and that I wanted a new one. He said well they will charge you a restock fee.

So I get the computer nothing is in there regarding warranty except that I paid 149.99 on credit card.

I called them up and was told it wasn't the warranty I wanted and that it would be a higher price. I was on the phone for 1 and 1/2 hours demanding that advanced warranty with that price she quoted after all the hell I'd been thru. Finally after them speaking to corporate and waiting all that time when as a consumer being treated so poorly got my way. Shelly supposedly said o.k. I was then told to go back to the store and have them look up my case # to get info regarding my new warranty.

It has now been weeks and still nothing. Yet my credit card was charged with something.

I had a problem with my laptop and I took it in to the Best Buy in Chesapeake, VA and I told then what the problems were. There were atlease 6 different problems with the laptop. Well I was advised that it would more than likely be replaced since there were all of those problems with the laptop. Well I called a week or so later, and spoke to a person who was really rude and really did not know much. I asked him about the replacement of my battery. He said its not on the list and it was my dammed problem to deal with. I asked for his name. Then the person hung up on me.

I called back asked for the store manager and this person named Bill H gets on the phone saying that he is the manager and he cocked a real bad attitude with me and said I would have to go to the store to sign a paper in order for them to order the battery. I told him I am all the way in Los Angeles and wont be able to do that. He said well that is your problem. I told him it would be Best Buys problem because they did not do their job in the first place and took work order and did not put that problem down. I said to him that if I had to come up there, I would pick up my laptop and take it somewhere else where the people there would know how to work on them and also knows how to treat their customers and some one would be loosing their job. He asked me was that a threat and I told him right there that I wanted to speak to his manager. He said he was bthe store manager. Then he hung up on me.

I called back and I advised him to never hang up on me ever again. He said if I were to call up there againg to speak to him, he would call police for harrassment. Well I advised him that at that point they were not authorized from that point to have my laptop in their possission. That at that point it was now stolen property if they did not send it back to me, because I was not going to deal with idiots like that. He said he would refuse to return my laptop back to me unless I personaly went up there myself to pick it up. I then hung up with him, Called Best Buys Customer service help line, and filed a complaint with Jessica and she stated with all the trouble i had with the laptop she would think they would replace it.

She advised me she filed a complaint on my behalf to the corporate offices so this problem with Bill H in the Chesapeake store would be delt with. Well someone from the Best Buy Corporate office called to the Chesapeake Best Buy because Bill H aka William H called the Chesapeake Police Department and filed a police report on me stating I threaten to come up there, but failed to tell the police on why. Well I found out that he called police when I went up to the Best Buy on 10-21-08 to pick up my laptop and I gace Steven my pick up reciept and he was all confused because William H (Bill H) put a note on my file to not release laptop and notify manager prior to releasing per Bill Hallaway.

Well here I am waiting and I do go into the Best Buy with a witness because I had a problem with this store on the phone several weeks before. Well here this guy walks up to me and says I am Bill H and I am the one that called police on you and filed a police report on you. I asked him for what. He said because you said you were going to come up here. I advised him that he had no business doing that and I dont trust them with my equipment. I then took my laptop and walked out the store and here he follows my witness out to the front of the store and he harrasses her and leans over the counter and says to her do you want my information too?

I called the corporated office of Best Buy and spoke to a person named Sarah P in the Executive office and I explained to her on what happened in the Chesapeake store and what Bill H did. She advised me that it would be against company policy for Bill H to file charges against any customer. She advised she would handle the problem and get back with me. Well I then called Chesapeake Police Department and they advised that a William H did file a ploice report against me for telling him I would come up there, but failed to report to them on why I was going to come up there because they had my property and refused to give my personal property back to me, so I advised Bill H that I would file a report on stolen property, and that is probably why he called the police and filed a false police report. It is against the law to file a false police report against anybody.

I advised Sarah at Best Buy Corporate office it is in her best interest to do something about William H on what he did against a customer, and threatened to keep personal property. She advised me that she called William H at the Chesapeake store right away, and he stated he did not want any problems and I advised here he already had problems when he filed a false police report against me. I expected her to fire him if Best Buy and Bill H did not want a legal trouble. Sarah advised she could not tell me what actions that she took against Bill H. I was advised by the police that I could file charges against him for filing a false police report.

Well when I did finaly get home to plug up the laptop, it took about 20 plus minutes to power up and all programs to come up. Well my internet still did not work, the power cord/ mother board was still broken, my keys still stuck, my DVD player did not work. So I called customer care at Geek Squad and spoke to K and explained whole problem to her and she was in Mission Control and she advised me to call the corporate office and speak to someone in the Disaster area. Well I spoke to Sarah again and she was really no help to me. Sarah advised me that she will defend he employees and condones him calling the police for her employees protection. I asked her what about the customer. Sarah had nothing much to say about the customer. Sarah did say at this point she will not take any action against William H and plans not to do anything for me for any inconvience that I was put through.

I will do what I have to do to see to it that this problem get s to the highest Executives of the Best Buy Corporation. To this day I have a laptop that still does not work. I had purchased a 3 year policy that covers eveything that can go wrong with the laptop, so its covered. This problem is still not over yet. I will give an update on what happens from here. Anyone please feel free to contact me in reference to this problem.

my laptop HP dv1000 was fixed under warrenty 7 times and qualified for the no- lemon policy, they said it didnt but I have documentation that they should have just replace my laptop instead of repairing after the 4th time. i keep having the same problem every time, i could not burn or copy dvds like I used to. they used, used parts to repair my issues with my laptop and kept telling me its my software, i spent a couple hundred dollars buying dvd burning software and still had the same problems.

Now my warranty is expired they did not resolve my problems as promised, told me its my fault and Im stuck with a laptop that doesnt burn or copy dvds and a doctored up ac adapter that best buy have -ass fixed,and the wrong dvd rw drive, I have lost time at work,burned alot of gas @ $4.00 a gallon, driven more times to bestbuy than work because they wont answer their phone no matter how many time you call.

I got ripped off and lied too from all levels of management on this issue and something needs to be done about it, their is alot more to explain and prove that they tried verything in their power tonot give me a new computer as qualified to. i spend over $300 in repair fees because my extended warenty did not cover some of the repairs, i work too hard for my money to spend on additional gas, lose work or buy unnesasry parts and services, something neeeds to be done about this.

Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER". I stated that was not what I had purchased nor what I was interested in doing. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPAREABLE STANDARDS. The "Acer" is is no way a comparable item in my eyes.

Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid. I was disatissfied in returning a product I happened to get a deal on and was disatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager he continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call whle standing at the counter.

I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologizies at all. To say the least I was lead to another dead end. I was at my witts end frustrated at the service i was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever.

I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable. Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the newer version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting" Like I had told him earlier, calling 1-888-BESTBUY was not going to help I was right about that.

So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CAN NOT believe if you pay cash for an item and have your recepit and are within your return period that you have to wait fo a check to be mailed! I can not believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!

Needed to buy a laptop for my son at Swarthmore near the Best But #582. My wife called the store to make full payment by credit card. We have purchased numerous laptops from Best Buy. Store manager, Chichita, said they don't do that. She was load, rude, unproffessional, and full of herself. We called our local Best Buy who processed the order with pick up at Chichita's store. Once again she was rude and abrubt.

I called her at 823pm on the 30th of Sept to clarify store policy. She was rude, loud, talked over me and kept butting in. She is an insult to your company. She then said this call is over and hung up. When I called back, she lied, yes lied by saying that she got disconnected as she said this call is over when she hung up. She then, for the second time, hung up on me. I never got an answer to my question due to the in ability of this women to shut her mouth and open her ears.

She caused un-due stress for my wife, my son, and wasted almost one hour of my time as she put me on hold for over 25 min. She needs to be fired and sent back on the block for manners training. By all means have an attorney contact me.

On August 8, 2008 I took my Laptop computer to best buy's geek squad to have the wireless card, CD rom and a problem with the power to be repaired. I was told of a one to two week repair time. On September 10, (33 days later) I received a phone call from the geek squad center at the best to pick up my computer and the LCD screen has been replaced!! After explaining to the kid that there was nothing wrong with the LCD screen he put me on hold. He came back to the phone and said they repaired the wrong thing and it will have to be sent back out to be re-repaired.

The same day I called Best Buy Corporate Customer Care and told them the situation and asked them to please just replace my computer. Which under my 3-year service plan I have with geek squad is qualified for. I need a computer for school and work. He told me that the computer will be shipped the out the same day and should arrive at the service center within a few days to have the technician sign off on the request (express).

On September 12th I called Best Buy HQ to check the status of to find out it has not even left the best buy store to be signed off by the technician at the service center. The supervisor promised that it would be shipped out that day and I should call back the 15th for an update.

On September 15th I was told that the computer still has not reached the service center and will be a week until I hear anything. That will leave me without a computer for 44 days without my computer to hear what they want to do next. So I very well may not have a computer for a total of two months. I don't have the money to buy a new computer on my own.

I freelance as a cad technician I have to turndown projects that need field work and would have equaled the price of a 2 new computers or more. I would buy another but I do not have the money to do so. I am paying for DSL that is not being used $25 x 2 months = $50 I tried to have the repairs done before the beginning of the semester so that I can do my homework. I spend 2 hours a day in travel to use another computer. I would like best buy to buy back the computer $899 and refund my 3 year $350 service plan.

I have never been so mistreated by a retailer in my life. I found a laptop computer on sale at a competing retailer. Since Best Buy is 40 miles closer I decided it would be better to only travel 30 miles from a neighboring town in stead of 70 mile to the competitor. I called Best Buy in advance to find out their price policy on competitiors ads. The woman in the computer department who answered my call said there was no problem and that they match all competitiors ads.

When I showed up at the store, the only woman working in the department scoffed at me with a smirk and claimed that their lap would cost me $200 more than than the competitiors ad. When I explained what I was told over the phone, she said there was not way they would sell that unit for $200 less. I was then told that if I did not leave the store I would be hauled off by the police. I requested the contact information of the regional manager and before I knew it the police were there escorting out of the store before the other customers as if I was a criminal that had stole merchandise. The police told me that they get similar calls on a regular basis and that they would not shop at Best Buy for their customer service.

December 15,2006 I bought a Gateway Laptop, Model # MX6439 at the Best Buy in Bloomington,Illinois. This was a Christmas present for my Daughter. She used it only a few months, and it started not charging or powering up. Took it into the GeekSquad, and they took it for repair.We got it back about a month later, they supposedly replaced the Motherboard. A few weeks went by, and the same thing went wrong, no charge no power. Took it in again, same thing a month in service, and the same thing was wrong after a few weeks. Only, now my Manufacturer Warranty has expired, did not purchase an Extended Warranty.

My Daughter took it back in, they just brushed her aside. I contacted them and was told since it was out of Warranty they did not have to do anything. I contacted Gateway, thinking that being a Manufacturers Warranty, they did the repair. We were under the impression that they did send it to Gateway, they told my Daughter several times that they were waiting for Gateway to contact them, when it was in for service.

When I contacted Gateway, they said they new nothing of the repairs, they did not do the repairs and the only record they showed was, parts ordered by Best Buy ( The Motherboards) When I contacted the Best Buy store, I was told that that they were an Authorized service center for Gateway. When I spoke to Gateway, they said that had they had worked on the computer, and replaced a major part twice ( as Best Buy supposedly did or didn't) they would replace the Laptop.

Now my Daughter has started college without her Laptop.

We bought a Dell laptop and the sell representative told us that Best buy/Geek squad could install a antivirus software that does not need a yearly subscription and would protect our computer with a perpetual license for the price of $ 129. We paid our computer plus the antivirus, the installation was to be 1 hr. Meanwhile we found out that the software they were installing was only good for a year. Before we pick up our computer from the store we went and complained.

They acknowledged the mistake and explained that was made because their sell representative was new to his job. But even they were really sorry, they told us the geek squad service ($89) was not refundable, and that we still are chargeable for a 15% re-stocking fee for the antivirus software. That's totally wrong. How can they admit is their fault and still don't do anything to corrected? We insisted for a while but then we got tired and left with out any refund for their mistake. Is there anything we should have done different?

Last December we were contacted by Best Buy with an offer to renew our service plan on a Toshiba Laptop. We did this and paid over $300 for this. June 28 I took the laptop to the local store, where I had purchased it since it was inoperable. The store employee told me my service plan had expired. As I explained about the renewal, the service manager came by and said renewals NEVER reach their system. They can't even check on them, I would have to call and work it out myself.

About 30 minutes on the phone and 3 people later I was told it will take them 7 - 10 days to notify the store that I am covered. I said I'm still in the store, I'll hand the technician my phone, you can tel him now. They refused. I asked to speak with a supervisor and was refused. My laptop doesn't work, I am apparently out over $300 spent on a service plan that was never implemented. I need it repaired now, not whenever or if ever,best buy feels like it.

My Employer bought a laptop while in Orlando Florida. He initially wanted to purchase an Apple Laptop and went to Best Buy with this intention. For reasons unclear to me they told him that the Apple was not a good choice. Keep in mind he has little to no computer knowledge. He trusted them and they told him the best choice would be the toshiba Satelite. He bought it and once he got home began to try and set it up. He had a number of problems. I am not knocking Toshiba but there are certain models that have bad components and they are well aware of this but choose to do nothing. I had the same issue with mine but lucky for me I had a different retailer and they replaced it with a different model.

So he makes the first of many calls and gets the runaround. He tried to return it on day 3 while back in NH and was told it had to be returned to the location. After a day of calling Customer Support he was told that he could in fact return it to any location. So he brings it in and this time they tell him they will take it inf or repair and either fix or replace it. He thinks at this point the problem is solved. But over a week later when he gets the Repaired laptop it has the same issues (Slow,DVD Drive does not read, Freezing, ect) only now there are a few more issues.

He calls again and was told to return yet again with it. Once there he is told to speak to a supervisor who then informs him he is now over the return date and there is nothing they can do. He argues to no avail and gives up. He tried for weeks but they would do nothing. Finally he made one last attempt a couple weeks ago. He decided he had to buy a laptop regardless and he was going with his original choice which was an Apple. He asked Best Buy if they would be willing to credit towards his purchase and they declined. He then sent the computer to me to see if I could do something with it and so far no luck. I am sending it back to Toshiba and hope this does not repeat with them.

We have filed a complaint with the BBB because of the decption factor. I think they deliberately held the laptop so it would go past the return date and I will never step foot in another store again. Our company has changed Vendors and we no longer buy anything form them. I hope this warns others about the practices of this store and what will happen if your product ends up being a lemon.

Costs are over $2000 (Laptop,Software,Shipping) Not incuding time spent going back and forth plus time on phone. They even attempted to charge for first service when the laptop was less than a week old. Overall just very disappointing. I would never treat a Customer or vendor in this manner. We have been very patient and civil.

I bought a Dell laptop at the Erie Blvd store in Syracuse that was faulty two days after purchase. The manager was rude and unhelpful though I have been a loyal customer and spent a lot of money there. When I called the corporate care center the personnel where extremely unprofessional and arrogant. I will not spend any more money with these people. With their nasty attitudes it's only a matter of time before this company goes the way of CompUSA.

Though I have a service plan I will hire a guy that I know and trust to repair the computer. I don't want anything more to do with Best Buy. They are the worst.

I was treated unfairly and disrespectfully agt a best buy branch on Mandelay Parkway in Emeryville by the manager and the two other store employees. I felt my saftely threatened when the man came out to tell me get back over the line when they refused to help me on the three year warranty on my laptop.

I had to go directly to circuit city costing me more gas and time to get service and treated with dignity and respect.