Best Buy - Laptops

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Eva of league city, TX October 26, 2009

Bought a computer at Best Buy on August 19, 2009 for my daughter to use in college. Two weeks after the purchase, she began to have problems. She took it in and she was told it was a hard drive issue and it would cost 300.00 to fix it. I told her to bring it to the store in which it was purchased. They also wanted to charge her. She then brought it back again and again. On the 18th she was charged 30.00 for an adjustment, they said. The last time we took it in was on October 19th.

Two months after the initial purchase. The geek squad attendee, ran quick test and showed me where it showed the possibility of 35 issues with the hard drive. I had to pay an additional 129.00 plus tax. I was not convinced that paying them an additional amount was correct after paying 600.00 for the laptop so I went back to the counter and spoke with Marrissa. She looked at ALL of my paper work and told me that I had received a defective computer and needed to be given a new one.

She said they were out and to come back on Sunday, October 25th after 2:30 to receive a new laptop. She was not there and Mr. Vasquez refused to honor what she said and told me it was viruses because that is what they put on the work order. All of a sudden what they said on the 19th was totally changed.

I went ahead and picked up the laptop because my daughter needs it but I was surprised by the outward denial from what I had been originally told. I signed the form that I received it but where it said I was satisfied, I wrote in that I was NOT satisfied. While there, a gentleman stepped up and said he had been overcharged for a video.

ARSHAD of Monterey, CA October 23, 2009

I am student in NPS for 11 weeks only. I purchased an HP Pavilion Laptop worth 549.99 from Best Buy on 22 Oct 09 against voucher number 0521827. The sales rep while giving me receipt also deducted additional 45.38 as Tax and 16.00 as recycle charges thus total making 61.38 just as Tax.

I informed the staff that I am an International Student and would leave with the product after just 5 more weeks and these both taxes are not applicable to me. But the sales rep said you will get both the taxes on the Airport.

Despite my repeated requeted the gentlemen was unable to give me any receipt or voucher as per the same I can be eligible to return of my money while leaving the coountry. Can anyone help on this issue please? I do not know why these stores do not make this procedure simple and convenient for customers as the case in UK for VAT return. Thanks

Mary of Hartsville, SC October 10, 2009

Recently I bought an HP laptop Computer from BestBuy in Columbia,SC. The salesman said that I would need security software downloaded by the Geek Squad and that it would cost 99 extra. I agreed since my home computer was just about destroyed by a malicious virus. I didn't mind the wait even thou it took an hour and a half longer than what they said. I felt it would be worth it.

When I finally got it home the screen image was terrible and I couldn't change the font to a better more readable image. In other words it was very poor quality screen image. I bought the laptop on Friday and on Monday I returned it to BestBuy in Florence, SC.

I was charged a restocking fee of 75 that I was not made aware of when I bought the computer and not only that still had to pay for the security software that they downloaded onto the laptop. Had I know all this before I bought a computer at BestBuy I would not have taken a chance, but I felt that I was dealing with and honest company. I ended up paying 175 for a computer that bestbuy has back in stock. I have mentioned this to severaly people and they cannot believe that BestBuy would do this to their customers.

I called a manager in Florence where I returned it and they said sorry but it was store policy. I then called Columbia and talked to a salesmanager there and they said again it was store policy although it is illegal in some states. I feel totally ripped off and. I can't afford to lose that kind of money. I will never set foot back in another best buy (not even to spend the gift card Columbia sent me); and I will definitely let everyone I know how store treats it's customers.

I lost 175 plus the emotional stress it caused me. I've been through cancer and a stem cell transplant so I'm use to emotional stress; but, Americans really are headed for even worse times when they get lured into stores just to be taken advantage of.

Robert of Brighton, MI September 18, 2009

On 3-27-2009 i brought a HP laptop computer from Best Buy in Brighton, Mi.I paid 479.00 for it.On 4-27-2009 i took the HP back because it completely stopped working.The associates at Best Buy told me it was dead that they couldn't even repair it and there was nothing i could do because the 14 days was passed. I complained so much that they said they give me another buy they didn't have or carry the HP anymore. So they gave me a Compaq that was cheaper, but they charged me 100.00 to transfer my data to the new computer.It is now 9-18-2009 and the power pack went out and they now told me its not under warranty and basically i have to buy a new one for 150.00.

Vic of Newark, DE September 17, 2009

I did a pre-paid purchased on HP latop that was on sale in the weekly ad on 9/10/09. I received the reipt and the order number from the cashier. He said it will tke 5 days. On sept 15th, I called the store to see if the latop had arrive to the store. I was informed by the employee on the telephone that she could not find my order. The employee said she would send email and text to the managers of the store and someone would get back to me. WELL, I did not hear so I call back to the store;I was informed by Neil a manger that I would have to drive to the store and bring the receipt. OK. Get to the store; takes his time getting to me.. I give him the receipt he goes to the computer/cash register to look up the order,he say Oh I can'y find in here I have to go in the office to look for the order. He finally comes back and said the he could not find the order, the store does not haver any more of the advertise HP latop and no other stores in his district has the computer. He said I can give you your maoney back. I explained to him that I wanted the computer that was advertise in the weekly advertisement. He said the only store was in PA and he could not get that one. By now I am so mad. I feel as thoght they drop the ball on my order. They had my money for 5 days and no product to give me. THIS IS UNACCEPTABLE! I WANT THE LAPTOP! I sent email complaint on the BEST BUY website but, I did not hear back from them. PLEASE HELP ME!

Kay of LaGrange, GA September 14, 2009

I am a single mother. My son purchased a 400 laptop from these crooks. Less than 30 days later the device is defective and they will not honor it! They claim that they have a 14 day return policy - that is it. And that he didn't purchase the 129 extended warranty - so they won't do anything about it!

E of S.I., NY August 27, 2009

I wanted to buy a new laptop. In the store i selected a laptop from the display, the sales man stated they had just run out of that item and showed me another, suggesting that it was a equal product. I paid cash because i dont use credit cards. when i got home i found out that the USB PORTS, CD/DVD drive and sound didnt work at all. I returned it to the store. The sales lady stated to me that i was the second person that day to return this exact same laptop.

Then the sales man tried to get me to select another one, when i stated i wanted to get a refund in cash he refused stating that they do not refund cash over 250. And i would have to take a credit or wait 90 days to recieve a check, when i voiced objection to the 90 day policy he stated "I said 9 days why dont you open your ears". i felt mistreated and abused. i asked to speak to the manager and was told he was not around. i left the store with a credit and stated i would return the next day.

I returned the next day to see the manager and was told "He's Not around; the assistant manager showed up. i stated i had no intrest in buying anything from them and wanted a check refund if they were not going to refund cash, stating also that if i had been told that before the purchase I would have done business elsewhere,

at that time a police officer entered the store stating that the manager had called, and was asked to leave the store, i explained what had happened in the store and that i felt this was a case of fraud and was sure this was a criminal act and wanted to file a report as such, the directed me to the civil courts of the township. the verbal abuse was damage enough

Philip of kirkwood, MO August 23, 2009

A week ago I bought a Toshiba netbook as a gift. I watched the recipient open it and turn the netbook on. the computer would not work as the screen looked real funny. I took this netbook back to the best buy store that I got it at along with the box and all paperwork. my intent was to exchange it for another. I was tolk that the screen was cracked and because the box was undamaged they were not going to do anything. The megamessage was that because the box was undamaged then I must have broken the screen. Never mind the fact that the case to the computer was also undamaged.

They suggested that I contact Toshiba to see how much it would cost for me to fix this machine. The individuale stated that the people at Toshiba would tell me the same thing that the screen must have been damaged by abuse. I contacted Toshiba who provided me with information on how I could have this netbook repaired under warrenty.

Steven of Erving, MA August 13, 2009

I had purchased a laptop computer in July of 08. It started shutting off in November of 08. Brought it back to Best Buy for repairs that were covered under the manufactures warranty.They sent it out to be repaired. 4 weeks later i was able to pick up my laptop. I brought it home plugged it in and within 5 min it started to shut off again. Same problem as before. I brought it back the next day. And had to argue with the geek squad rep. To get it sent out yet again.

2 weeks later. My laptop was returned to me.I brought it home again. Plugged it in and within 10 min. It started to shut off again. And again I brought back to Best Buy. And they sent it out yet again for the same problem. This time they told me that I would have it back within a week. 13 day's later I had a phone call at 10:00 am. From Best Buy saying it was in an to come pick it up.

Then 3 hours later I had a phone call at 1:00 pm saying it was not fixed. And they were sending it out again. They have a lemon policy. But are refusing to replace the laptop. I have since then stop paying for the computer. I had also spoke with the stores asst manager she assured me the the computer would be replaced.

About 2hrs later i had a phone call from the geek squad rep. Who told me she was mistaken. And that if I wanted to replace the laptop. I would have to use the 300.extended warranty that i had purchased. Even though it was still covered under the manufact warranty. I have not an will not pay a dime to those crooks.

Mary of Mcfarland, WI July 21, 2009

Best Buy is advertising an Acer Laptop with AMD Athlonâ 64 Processor For 299.00 and it is not even available in any of the stores here in Wisconsin or any other state. I went as far to check throughout different states if this laptop was available. I haven't found any Best Buy stores that have this laptop in stock period! As far as I am concerned the testimonial on customer feed back on this product is Phony and that they either work for Best Buy or somehow connected to marketing tactics to protect Best Buy false advertising.

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