American Eagle Outfitters

Back before Christmas, I purchased my son 2 pair of AE Jeans at the Rome Ga. store at Mount Berry Mall. I have bought these same style jeans from AE for my boys for years. I am very unhappy with this purchase and would like to know if you have had any complaints with your jeans recently. Both pair were worn no more than 2 or 3 times and both pair have ripped in the crotch area. They were the relaxed fit and were definitely not tight at all. The quality of the material was not at all as it has been in the past and I paid $39.95 each for these jeans.

What I would like to know is if you have any policy that covers this type of complaint. As it stands right now, I will never purchase another pair of jeans from AE for anyone in my family. Is there something that can be done to replace these jeans? Is there any need to try to take them back to the store? I would appreciate someone advising me on this issue.

The first time I am aware of your product was recently when my wife gave me a gift. I received two flannel shirts that I loved. By the second and third time wearing them one tore at the seam on the shoulder and the other tore at the seam on the left cuff. Also, my wife has a nice thick winter coat she bought from you last year that now has a tear on the seam near the bottom. This is three items all made by American Eagle that I am aware of and all three had seam tears. Two of them only days old. What would this tell you? Not to mention American Eagle I see is made in China. Are you serious? Please let me know what you can do for unsatisfied customers so that maybe you might be able to keep them. Thank you.

I always shop at this store.. I went in on December 23rd to exchange a shirt I had bought for my husband. So we go around looking for a person to help us get into the dressing room. No one is available so I hop in line. I stood in line for 20 minutes. When it's my turn, the girl doesn't know how to make an exchange. Manager is teaching her how to make the exchange. There are only two people working the register while the manager is out folding clothes on the floor and can clearly see that the line is huge and goes to the back of the store. I also couldn't use a coupon because the store is already at 40% but nowhere on the coupon does it say you can't use the coupon if they already have a sale going on.

I called the 800 number and talked to a Dan and said he would contact the store to make sure it doesn't happen again. I told him that it makes me not want to shop there again and he said he was sorry. I said to the guy, "It makes me feel like you guys don't care that I had a bad experience or that I dont' want to shop there." He said, "I guess I could send you a coupon." I would say that they may have lost my business. I'm so disappointed.

I ordered several items from American Eagle for Christmas on December 20, 2011. I paid an additional $5 for the two-day delivery that was offered. I checked with my band and American Eagle charged my credit card for $280 on December 21, 2011. I should have received my items today which is December 23, 2011. After calling this evening and speaking to an American Eagle customer service representative named Nate, I was told that there is no way that I would receive my items by Christmas.

However, this morning I called and spoke to Mary. She assured me that I would receive my items on time. Nate, was not able to give me a legitimate reason as to why American Eagle had not shipped out my merchandise. He did tell me that I would probably not receive these items until several days after Christmas. He told me that he would refund my $5 when American Eagle shipped my merchandise and that he would give me 40% off and free two day shipping on my next order. These were Christmas presents for five different family members that they will not receive on Christmas.

On Black Friday, I went out with around 30 dollars in my pocket to get a jacket for myself while everything at AE was 40% off. It's real simple right? Wrong. I went through the line twice. Think about that, on Black Friday, going through a line not one, but two times. The first time I went to buy a jacket, the person at the register said 40 dollars. I said "Woah, what?" The tag says 60 dollars, and 40 percent of 60 dollars is definitely 24 dollars. Okay, so I just blew it off. I got out of line and picked out another jacket for 50 dollars.

I got in line for another 25 minutes and then the person said 31 dollars, when clearly 40 percent of $50 is 20 dollars. Sorry to confuse you all with numbers. But I immediately got ** off and left the store because of the ridiculous misleading "discounts" of AE. So after I left, I went to Hollister. I got a 50 dollar jacket for 21.99 dollars. It's better quality than AE anyway.

Terrible customer service Beware buying online. I ordered several items and did not receive one item that was on my invoice that I paid for. I did receive a pair of shoes that I did not order and they were not listed on the packing slip. I called the company and after one and a half hours of being placed on and off hold, they could not resolve my problem without a huge inconvenience to me and without the certainty that I would receive my merchandise I paid for. I was told that the supervisors were busy and they took my name and number and no one called me back.

Not to mention that some of the people I spoke to did not write notes on the account and I had to keep explaining what happened. Huge waste of time, lost confidence in this company. I can't believe they could not just send me another hoodie. This was a Christmas gift. This company is worth so much and puts a lot of time and resources into expanding. They need to put their time and resources into revamping their customer service department and take care of their customers!

I am sending this complaint with hopes of shining some light on my experience while shopping with American Eagle. On November 23, 20011, I received an email from AE notifying me of the great pre-holiday sale. The email, which was directly from American Eagle and not a third party company, advertised 40% off all items online or in store which includes free shipping until November 24, 2011. I decided to visit my local store, compared to making my purchase online, hoping to avoid the confusion and the risk of returning items via mail. While in my local store, I noticed that several items were priced $15 - $20 higher than advertised online. I mentioned my findings to a store employee and I was told that the sale price showing online included the 40% off the original price.

I found that not to be true and made several attempts to advise the sales associate of such. I explained that the sale price show online could not have included 40% off of the original price, which was shown online as well, because the final cost of the item would be even cheaper. After literally doing the mathematical equation reflecting 40% off of the original price, he finally agreed with my findings. Nevertheless, he proceeded to tell me that I would pay more if I decided to order the items directly from the American Eagle website due to the cost of shipping and handling. I informed him that along with the 40% off at checkout, American Eagle was offering free standard shipping from November 23-24, 2011. The associate disputed my findings to free shipping as well until I accessed the American Application on my cell phone.

Becoming a little frustrated with the customer service, I requested to speak to a store manager. After explaining the situations to the local store manager, I was advised that a phone call has to be made to the customer service department to confirm the accuracy of my findings even though I was asked to show validity which I did via a corporate email sent out to customers. My online findings were confirmed and I was advised that online price will be granted in the store. While shopping for several other items, I requested for availability of a particular size that wasn't readily available on the store shelves. I was informed that the in-store system showed that the requested size was available in stock. After waiting for 15 minutes for the item to be obtained from the store stock room, I approached a sales associate in reference to my request and I was advised that the item was not available even though the inventory system shows differently. Being even more frustrated with the shopping experience, I decided to return all of my items and placed my order online.

While attempting to shop online, I noticed that the American Eagle website was moving extremely slower than normal. Being an IT/Telecommunications professional, I knew that the sluggishness of the American website was not a direct result of my broadband connection. It took me 2.5 hours to make it to the checkout portion of the online ordering process. Thinking that I was finally at the end of my purchasing adventure, I quickly realized that I wasn't. Whenever I selected the checkout button to complete my order, I would receive an error message preventing me to purchase the items selected. After repeated attempts, a reply from the website asked me to come back and party with them later. From industry experience, I knew that American Eagle was having server issues and it finally crashed. I placed a call into their customer service department and was advised that their system was "upgrading". I was told to wait about 1-2 hours and try again. I previously waited in the store for over an hour to purchase the items, so waiting in the comfort of my home wouldn't be as bad. Several hours had passed and the same scenario played out and I called into the customer service department again. Of course I was told that the system was "upgrading" and to try again in 1-2 hours. At this time it's 2:00AM and I decided to leave my PC on and try again getting some rest. I woke up at 6:30AM and made another attempt and this time I was able to return back to the checkout section and my previous items were still available in the checkout bag, but the prices had increased.

I thought to myself no way! I guess that system was literally upgrading as I was told. I called into the customer service department again and was told that the system was still "upgrading" and after explaining the noticeable price change, I was assured that I could purchase the item at the previously sale advertised price once the system is done upgrading. Again I was advised to call back in 1-2 hours and I will be granted the previously advertised online price. I waited several hours and called again, and of course I was told that the system was still upgrading. Being somewhat frustrated, I explained my customer service experience from beginning to the present. I was told by my current rep that I wasn't accurate in my findings and that the prices were changed several days ago before the system crashed. I knew that I wasn't provided accurate information again, so I requested to speak to a manager and/or supervisor and was told that there wasn't one available. I followed by asking for the corporate headquarter's telephone number. I was directed to file my complaint via corporate email. I was also advised that the prices did change and the sale items would not have been included in the 40% off discount when applied, which was inaccurate as well. Once the discount code is applied at checkout, a customer is able to see how much he/she saved for each item and the sale items were shown and my savings before this whole ordeal.

I am hoping my concerns are addressed and don't fall on deaf ears. It's only the first day of the holiday shopping season and clearly the employees are not knowledgeable on corporate advertisements and sales. Also some customer representatives seem to have different methods when dealing with customer concerns and/or complaints. I am looking forward to returning all 8 gift cards with hopes of obtaining the cash that I paid for them and start my Christmas shopping elsewhere. I hope no one else has to experience that type of service through the holiday shopping season. Happy Holidays!

I placed an order online with American Eagle totaling $226. I selected my American Eagle credit card. Well, I still don't know how this happened. But they ended up charging my debit card on my account, even though I selected the credit card. After an hour of speaking with representatives for online help and from GE Bank, nothing was resolved. Since I did not place the order with them over the phone, they could not do anything.

Without my permission, my debit card was charged. I was also charged an overdraft fee from my bank. The company will do nothing for me except send me back and forth between departments. At this point, I just wanted to return and refund everything. But since the items have not even gotten here through UPS, I can't do anything. It's not like I have bills to pay or anything. It's the worst customer service I have ever experienced.

If any employee tries to entice you to get an AE credit card to get a discount on your purchase, do not fall for it. The AE credit card has ridiculous interest and the customer service is horrible. Yes, it's my fault for using it and racking up a balance, but I have been paying on time each month. For some reason, I am getting late fees which seem impossible to me because I pay off a portion of the balance every two weeks. Their past statements were not available for online viewing, just the current month. The online services **. I tried changing my address since I had moved but was unable to. So unknowingly, I tried to view a past statement and when I tried to, it took me to a page that said the statement would be mailed to my address. How hard is it to let customers view their account history instead of mailing it? Like I said, I don't live at my old address anymore so I called the customer service number.

As expected, I got some foreign guy with a heavy accent. Sigh. I hate companies that do this. When a customer calls, they are probably already unhappy. If you force them to try to listen and decipher what some guy in India is trying to say, it gets us more frustrated. I asked him to cancel my request to have that old statement mailed to me. He said he could not. I asked why not? He said it had already been processed. I said, I made this request not even 5 minutes ago. Are you telling me that it's already been processed and put in the mail? He said yes and I laughed. I don't usually laugh at people, but this was just ridiculous. So then I asked if he could at least change the address so that I would receive it at my new address. He said he couldn't do that. Okay, then what can you do? He started stammering and then said his system went down due to maintenance.

Thanks to Mr. ** or whatever his name is, some stranger is going to receive my past statement in his mail in a week. Maybe he'll be a doll and pay it off for me so I don't have to deal with this ** company again. I actually needed to speak to this representative about the weird fees I've been getting ($35) besides the interest fees, but his inability to do his job left me exhausted. I didn't want to speak to him anymore so I will probably wait for a week to call back.

An English writer and broadcaster, currently on vacation in Florida, decided to take advantage of a free shipping offer on the American Eagle Outfitters website. Jason was a fan of the brand. He liked the AE products so much so that he had previously ordered from the site; however, the excessive postage and customs charges meant that this was a one-time transaction. But, as he was in the States, he thought he'd jump at the chance of free shipping so he could wear the goods during his vacation.

So he placed an order, which was confirmed, and his UK-issued U.S. Dollar debit card got authorized. Then, the troubles began. A tale of zero customer service, of emails sent but unread, and standard replies sent--ignoring questions and concerns that lead to the conclusion that AE don't want to do business, and like to discriminate against a large portion of their client base.

"First, I got an email claiming to be from American Eagle to advise that my order had been pulled," explains an exasperated Jason. "It was a little odd as there was no AE branding, no logo or legend, no visible sign that it was a genuine email from AE."

The email Jason received was a standard one, talking of fraud concerns, and asked him to fax a copy of his card statement, and his U.S. ID card or U.S. Driving License. Now, Jason being a British person, over here on vacation, surprisingly doesn't have a U.S. ID card or a U.S. Driving Licence. Also, just like most people on vacation, he doesn't come travelling with his bank, credit, debit card statements--and no, he didn't pick up the fax machine from home either!

He replied via the website that he didn't have any of those items, explaining the situation. Guess what? He got the same standard email back, asking for the same information again. Thinking that his reply had got garbled by the website, he replied to them again, advising the situation. Hey, guess what? Yes, he got the same standard email again, you know, telling him that his order had been pulled, asking for his U.S. ID and so on.

To cut this story short, so far, he has received five of those standard emails. That would be bad enough, but it doesn't stop there. But nope, there is more. Jason has had a number of other emails from AE, three of them said, "Due to the regulations set forth by your financial institution, we are unable to obtain the necessary verification over the phone." Wait a moment, he did it online. He also checked with his card issuer, and they wanted to see a copy of the quoted regulations, as did Jason. He asked for a copy, but the same email came back to him, twice!

Another email has come from AE informing him that the billing details did not match between AE and the card. Well, Jason was alarmed, so he checked, but the information did match. He also checked with his card issuers. They've not received any contact from AE regarding his account. Jason replied to AE, confirming the details were correct but, you know, guess what? Yes, he got another standard email, the same one in fact, telling him the details didn't match. Then, in reply to his request for the financial regulations, he got a new email--the ever elusive AE which read, "Your order has been considered cancelled per your request."

Jason did not request any such thing. He called the customer service line, who told him that the "order was processing" so Jason replied to that email telling them that Jason had not cancelled the order, also asking for proof of his request to cancel. Well, such proof has not come from AE, but three times the same--"your order has been considered cancelled per your request." An email has been sent to Jason's inbox.

"It's so very bizarre, I have never had such difficulty in doing business with a company before. It's crazy and I'm actually trying to give them money," he tells. "I have told them I don't have U.S. ID, being a Brit, I wouldn't have. I have sent them copies of my passport, photographs of me with my passport and card, clearly showing they match, that I am the real person. I have been giving them a link to my blog which also proves that I'm here on holiday, that I am who I say I am, but still it's not good enough for them. American Eagle Outfitters seem not to want to sell to people, especially people who are not U.S. residents, even though the website claim to ship to 70 odd countries!"

But Jason has another more sinister worry. "Maybe it's because I'm a Brit overseas that they don't want to do business with me, maybe it's the accent, after all, they can't understand me on the phone," he jokes, but with a more serious tone. "Or it could be the fact that I'm gay, that I write mainly for gay websites and magazines that stops them giving me service." Could it be that AE is actually practicing it's homophobia that's often felt in stores online as well?

What's AE got to say for themselves? How can they treat a customer, in such a disrespectful way? How can one of the leading brands in affordable clothing get it so wrong with their customer service?

On Thursday, October 28, 2010, at approximate 3:30 pm, I was at American Eagle and was looking to purchase a poncho style sweatshirt. One week prior to today, I was in American Eagle and purchased over $150.00 worth of merchandise. I had put them on hold and told the store clerk that my husband would be in to pick them up after 5 pm when he got off from work. She politely put them aside and asked for my husband's name. My husband went in and made the purchase after 5 pm. I had seen this particular sweatshirt and thought I would see if it went on sale anytime soon. Today, I got an email from AE and one of the sale items happened to be the sweatshirt I described earlier. I drove to the mall and went into AE.

I found the sweatshirt the only one in my size an XL. I proceeded to the counter and when I asked the price of the sweatshirt, it was not on sale. I told the clerk that I had received an email with the sale advertisement for this sweatshirt. She looked on her computer and said it's not on sale; she also mentioned that it may have been if you ordered online and I would get that price. I decided to ask if she could hold the item until after 5 pm so my husband could go in and pick it up. I was going to have him pay the full price since I really wanted the item and AE only had one left in my size.

Remember, it is already about 3:45 pm. She tells me that they have a no-hold policy. I told her that I shop all the time at your store and have held items anytime I needed to have them picked up by my husband. She told me we are not supposed to hold items. I asked if I could speak to a manager and a young man stood up from behind the counter with a real attitude. He goes: "I am the manager and we don't hold items." I describe the sales clerk who has held the items the previous week and he just looked at me like a so-what look. He said, "Just put it back, it will still be here," as he continued to work on whatever he was working on. Then he said something like he can only hold it for an hour. I looked at the time and it was 3:45 pm and that was over an hour, so he didn't want to hold it 15 minutes longer than an hour!

I was in customer service for 15 year. I was a customer service manager for an airline. If something similar had happened to a customer where an agent made a decision a week prior but was not our ruling, I made sure if it became a problem, I would solve it in the best interest of the customer. Then, I would have a meeting with all the agents on what to do or not to do.

In this case, the store manager and sales clerk did not care to even wait for 15 minutes longer to hold for me. It is easier for my husband to go into the store and ask for a hold with my name. He knows that he has picked up the correct items. When Shannon said just put it back and it will be here after 5 pm, he wasn't thinking how my husband or anybody for that matter would know what I am describing. A sweatshirt is a sweatshirt!

I would greatly appreciate to hear back from you on this matter. This incident today makes me not want to shop at AE. But I do realize that it is not AE at fault, it is the employees that work for AE. Not all are with attitude. From the day the store open here on Maui, I have shopped and bought thousands of dollars worth of clothes at AE and have never been treated so badly, with attitude.

I was attempting to pay a bill off in full by credit card. Online would not accept my Citi so I called customer service. I was transferred 3 times, the last time being back to customer service. I just hung up. I played with the Citi name, and it looks like they accept airport names. When I put in FWA, it appears it was taken. I am so tired of being treated like the foreigner here. I'm not sure if the payment was taken, I will have to wait to see if I get something online or a deduction from my checking account. I was told they only accept checks from 2 representatives I talked to, but they have fields for credit cards. What's up with that?

My 14 yr old daughter had been harassed a number of times by an AE store manager. One day, upon leaving, the manager rushed to us and after holding us up preventing us from departing insinuated that we'd stole panties by saying, "We need to pay for the panties. " Both my daughter and I were in shock. My daughter cried all the way down the mall.

I called AE customer service asking for the local area director to call me. She never did. After many phone calls, the AE customer service said the person had been given a good talking to about how to treat customers. I was very unhappy, but tired of fighting. Leaving it alone and being afraid to reenter the store, my daughter and I stayed away for months. My daughter and her older sister went back one afternoon. To their horror, the store manager started up on her harassment again this time running around the store pointing at my daughters and talking to employees along with giving looks to my daughters. My older daughter called me and was in shock. She'd never experienced anything like this.

I called AE customer service and asked to speak to the director's boss as the director had been unable to correct the situation. AE had the director call me who left a voice message for me to call her. I lost her number and have yet to have her follow-up with me. I just got off the phone with AE Customer Service where I asked for the Director's boss to call me. I would much rather have any other support on this matter as AE is unable and unwilling to take it seriously. Public embarrassment for myself and my daughter is the main consequence, loss of work time to follow up and call and call AE customer service, continued uncomfortableness when even entering the mall as memories of this experience come to mind.

I asked for a restroom and one of the employees took us to one. It was me, my cousin and we had our children ages 2 and 3. While one of the child was in the toilet, the other child was waiting to use the restroom and couldn't hold it in any longer. So the child had a (potty) accident in the floor. So due to the accident, I decided to ask for a map and they told me they will bring it which they never did. Later on, the employee came back without the mop and rudely made the comment that we had to clean the mess. I was going to clean since it was my son that had the accident.

But my complaint is that the employee treated us real bad and was really rude about the situation. After what happened, out of respect, I addressed it to the manager. The manager did not handle the problem right at all. She didn't even apologize for their rude behavior. I'm from out of town and I had never experienced such bad attitude from any of the other stores. I'm really disappointed with the customer service they have in this store. Because American Eagle is one of my favorite shopping stores, I hope something is done about customer service in this store. Thank you. I would really want an apology.

I am just curious to find out if anyone else is having quality problems with their AE shirts? I love AE's shirts so much but the last like 20 I have bought, all get these weird little holes that start on the front towards the bottom. Then before I know it, they look like a rag. And to pay anywhere from 19-25 dollars for a shirt, I expect that they shouldn't fall apart. I am considering changing to a different brand. I only wish they would own up to the problem (which I'm sure is overseas somewhere) and reimburse me or a gift card for all the shirts I have. It probably would only total about 250 dollars! And that's a lot for clothes that will fall apart.

Day befor christmas eve and I go in shopping for my girl. I was in the store for maybe like 20 min and bought 3 things. Then im waiting for my brother to come in he had already picked his stuff out to pay and this ladie comes out of know were kicking me out. Stating i needed to leave to get out of her store and when i asked why she said because i was cloggging the area. Meanwhile the store was pretty empty everybody in the store shopping was related to me. Told me i had to leave for basically waiting with family to buy things.Everybody in the store was dressed formal meanwhile i was wearing baggie clothes and was the only person told to leave.

I went online on 12/12/2009 and placed a two item order for Christmas gifts on American Eagle Outfitters.com. I had recently moved from Connecticut to Alabama. So, there were address changes and so on. After the order processed, it was pulled based on security measures "for further verification."

I received an email to that affect and the email asked that I return an email that included my name, address, zip and phone number. Because I have been told by many companies that they will never send emails requesting personal information, I called American Eagle Outfitters. The email was from them. However, the first of about 11 people I encountered over 6 days was immediately dismissive and basically told me I had to let the system run it's course and that it took 2 business days for the verification process. Her name was Valencia. This was the evening of 12/10/2009.

On Saturday 12/12/2009, I was concerned about the order and the charge for the two items and called and got ahold of someone whose name I did not catch. This person told me that I might be best served cancelling the current order and reordering. She even performed the cancellation transaction for me.I resubmitted an order using a different form of payment...Pay Pal. Again, I received an email telling me the order had been pulled pending further verification.

I called American Eagle Outfitters and spoke with LaTonya. LaTonya advised me to not cancel this order and explained the process to me again. She stated I should receive an email from AE with further instructions or confirmation of shipping and based on the date the last order was placed, should hear something by 12/14/2009.

On 12/14/2009, I called because I had not received further word from AE on the status of the order for two hoodies that were ordered. I spoke with Melinda. Melinda told me that it took two business days and that they usu. contact the source of payment institution if there is a verification issue(making sure there is no fraudulent ordering on your account) and that I should receive an email that evening.

I explained to Melinda that I was gettting short on time as I had to mail these items to the person whose gift they were and that they live in a different state, several states away. Melinda told me I could change the shipping address to have them sent to the intended person. She added this info to the verification notes. I received NO EMAIL.

I called on 12/15/2009 and asked to speak to a Supervisor. I got Annie who is not a supervisor, but told me she could help. I told her the story and told her what Melinda had told me to be informed I was misinformed and that the shipping address could not be changed and that the process had to work thru. Keep in mind I had to place a second order after cancelling the first order and we are on day 3 of order 2.

I was a little put off by Annie, so I called back again and asked,no insisted on a supervisor and got to talk with Tonya, who identified herself as a supervisor. Tonya confirmed what Annie had told me and she also apologized for the misinformations in the process and had told me, in my case I should NOT HAVE cancelled the order. Tonya stated she sent emails upward to the verification team to try and escalate the process and told me she was going to give me free shipping because of the misinfo and misunderstandings.

ON 12/15/2009 in the evening, I received yet another EMAIL stating not only was my order thru Pay Pal not verifiable, but that I would have to reorder. I called Pay Pal and spoke with TOBY. Toby told me this was not true and that I had been verified and that what they were waiting on was for American Eagle to capture the payment for the merchandise and that was all he could do, but that as far as they were concerned I was golden.

I called American Eagle back and got Christine, who tried hard to help me. Christine told me that sometimes when they receive pay pal orders that verified with Pay Pal, they show to them as unverified. She stated I would need to reorder as the email said and use a DIFFERENT METHOD OF PAYMENT. Christine told me the only way to receive this order or a order was to reorder and so she cancelled the order for me and she also told me she would give me upgraded free 2-day shipping.

However, because of the problems with verification, I decided to have my husband do the order and pay on his credit card. He did this.

We got a confirmation email and everything seemed kosher. THis morning, I had received an email stating the order was not verifiable. It needed further verification.

I called American Eagle on 12/16/2009 and spoke with a young lady who did not and would not give me her name. She did tell me that her manager was going to call my bank and verify the payment and our billing info. I said great, except that the particular card your verifying was the method of payment with the first order and we had to cancel that one.

I also told her that they were welcome to do this, but I needed them to verify the actual order, which was the third order and it had been placed under a different method of payment. She hung up on me. Yes, she did.

I called back and got LaTonya, someone I had talked with in the past. I told her the situation and gave her the order number. She became rude and told me that I seemed to like to talk and she had let me, but that that order was confirmed and would be shipping. I said really. She said yes. She said you seemed to want to tell me the story, (and I did because they should have to hear it after all this). She was not very nice and then I asked her if she could confirm the shipping address it was going to. She did. She told me I would receive an email confirming this.

However, I had my doubts so I called back to talk to CS about LaTonya and her attitude and reconfirm the fact the order was finally successful. I spoke with Linda, who realized I was not a happy camper, but somehow felt the need to become rude. She confirmed what LaTonya had told me. To include the confirmation email. An email I have yet to receive from American Eagle.

I have STRONG CONCERNS THAT AMERICAN EAGLE HAS RECEIVED PAYMENT IN 3 FORMS AND THAT I WILL PAY HELL TRYING TO RETRIEVE WHAT WILL END UP BEING $86 X 3 TIMES. I BET I DON'T RECEIVE 3 SETS OF HOODIES THOUGH. BOTTOM LINE: I STILL DON'T KNOW IF THE ITEMS ARE BEING PROCESSED TO SHIP, HAVE NOT BEEN ABLE TO CONFIRM CANCELLATION OF THE PENDING TRANSACTION WITH PAY PAL, THE ONE THAT WOULD HAVE BEEN ON MY BANK CARD NOR THE ONE WITH AMEX. NO ONE CAN GIVE A 100% VERIFICATION ON THIS ORDER. HOW MUCH IS A NERVOUS BREAKDOWN?

My daughter and I were school shopping Friday , Aug.7th. The sales person came up to her when she just got to the jeans to look at and asked her if she needed any help finding anything. My daughter replied, no she was just looking at the jeans. Then the sales person asked what kind she was looking for, then my daughter replied, I don't know, just jeans.

My daughter told me later, that she had just gotten over there and really had no idea what kinds there were. I was standing a little distance away this whole time, but could over hear all conversations. Then the sales person walked away and walked up to a co-worker and they started talking behind her back. Mocking what she said and basically impliying that she was not intellegent. I was very upset by this.

At first, I was just going to leave, but decided I needed to say somthing to her. So I told her that I overheard the conversation she had with my daughter and the mocking conversation she had with a co-worker and I thought it was extremely rude and unprofessional. She seemed quite shocked and said she was sorry. She then walked away. I thought it might be good to get her name and compain to her supervisor. I noticed that she was not wearing a name tag. So I thought I saw someone who might be the supervisor or manager on duty. So I went to talk to her and tell her what happened. She told me she overheard what I had said to the sales girl and that she hasn't had time to talk to her about it yet. That suprised me, because if you have a unhappy customer, you need to address it imedietly.

I have shopped at this store inperticular before and other american eagle stores and never have had any issues or problems before. I wasn't looking for the sales person to loose her job. I just wanted to make her think twice before possibly doing something like this again. Just wanted to let the sales rep. that it is not okay to talk behind customers backs. And also, I wanted to let my daughter know that she did nothing wrong. I have never put in a complaint before. I was just very upset by this. Thank you

They want me to get a photocopy of the cashed money order and mail it to them. It will cost me $15.00 to get a photocopy and will take up to 30 days. This is ridiculous! Can they not track it in their system by the money order number? I'm sure some idiot made a typo and someone now has $50.00 paid on their account.

I ordered online from american eagle outffiter 1/14/09 the bill came out to be a total of $299 with some cents. i never recieved a package. I called american eagle they said they needed to start a claim with ups which would take approx. 7 days I called after these 7 days it was not resolve they asked me to call back on the 25th that they should have issued a refund by then today is the 2nd of march and I have not recieved nothing just false promises

My son was online at AE.com and found 4 items that he wanted. Two of the items were not in stock on-line, so we used the store locate button. It came up that the closest store that had one of the items we wanted was 106 miles away. So, figuring that the store could just ship the item to me, I called them. They did have the item in the correct color and size, but said they were not allowed to ship it to me. I then asked if they could transfer it to a store close to me so that I could pick it up, but they responded that they couldn't do that either. I told them I would call customer service at their headquarters to see why they didn't allow them to do that. I called the headquarters in Pittsburgh.

I had to call 6 times, because after 15 rings it would send you to a voice recording with no option on the recording to be transferred to customer service. On the sixth try, I did get a person and requested customer service. I did get a woman and explained the situation to her. She confirmed that they do not allow the store to ship directly to the customer. I also then asked whey they don't allow store transfers, which she said they had a freeze on store transfers right now. Because I'm in customer service, I decided to repeat the situation to her, as I understood it to make sure there wasn't any communication issues. I went through the scenario - You are out of stock of this item on-line, a store near me doesn't have one, a store 106 miles from me does. They are not allowed by company rules/policy to ship direct to me and they also cannot transfer or send it to a store near me. She said that I did have that correct.

So, then I told her how ridiculous that was, as I was a consumer wanting to buy a product they had, but they didn't want to sell it to me. I then also noted with her the state of the current economy and retail sales numbers, but she said that didn't make a difference. At this point, I asked to speak with the person directly above her, like a manager, to go through this again, as it just didn't make sense a store didn't want to sell their product.

Then she, all of the sudden, comes up with the option of having the store send it to the headquarters and then sending it to me from there, but it might take awhile. I asked how long she thought this might take. She stated 1-2 weeks to get the item to me. I said that was fine and that I would like to do that. She then put me on hold and called the store I had already talked to. She came back about 5 mins. later and said that she needed my name, address and phone number to contact me once it arrived. I gave her that info. and she said she would call me for the billing info once they received the item. Then she added that this was against their executive's policy and it was a one time event. I said she could transfer me to that executive and I would be happy to speak with him about this. She declined my offer and said she would call when the item arrived.

I have never heard of such stupid rules about shipping an item from a store!!! I have had many items shipped to me from large chain stores and have never had them say no. You would think that they would like to make their customers happy and also sell as much clothing as possible - since that's what they do. To not have the item transferred is even a worse policy. GET IT TOGETHER AE! If I have any difficulty getting the item to my door, I'll update this post.

Other than my charges for the 6 long distance calls, no damage has yet to result.

I was waiting in line to purchase my item--there was one woman in front of me, and one boy (manager-on-duty) checking her out. There were 4 employees working on the floor, but no other customers were in the store. I asked another employee if he could check me out. He asks the manager-on-duty, to which he replied, No, go back to the front and I will take care of her when I'm done. The manager-on-duty didn't even acknowledge I was waiting. The least he could have said was, I'm sorry it is taking so long, I will be right with you. I called the store manager later. She said she apologized, but sounded very insincere. HORRIBLE customer service at this location!

They lost my sale, and any future sales. I won't be shopping at that location (or maybe any other location) from now on.

I received an American Eagle Outfitters gift card for my birthday in June 2007. I used it before school started this year (August 25, 2007), and then I returned some of the items a few weeks later. They reissued the merchandise credit to a new card. In November, I tried to use the new card. The cashier said that there was a balance of $0 on it. When I went home, I called the gift card customer service, and they said that the card was somehow canceled, and I am supposed to have about $47.15 on that card. I asked why it was canceled, and the woman hung up on me.

I tried calling the AEO customer relations, and they hung up on me, too--every time I tried asking about where my money went. I've been calling for months, and either they give me false promises that they would call back in two business days to resolve this issue (never got a call), or they would hang up on me (both Gift Card customer service and Customer Relations service). I regularly called the gift card customer service line to check up on my balance. It was always $0.

However, recently, I checked my balance online, and now it says they do not recognize my card number. I think they deleted the card's account. I'm just fed up with American Eagle Outfitters, and I don't know how to get my money back!

I lost about $50 and a lot of valuable time when I tried to talk to them. The customer service usually hung up on me and was treated extremely rudely by the service phone lines. It has been five months, and nothing has been solved yet.

I was given a $100 gift card to American Eagle Outfitters. The first time I used it, I spent $74.72 (In August). A few weeks later, I returned a few of the items I purchased (about $50) and instead of putting the money on the original card, they issued me a new gift card. So then I had one card worth $25.28 (original) and another one worth about $50 (new).

In November, I went back and used my gift cards. They accepted my original card, but they told me that the other card had a balance of $0. Since then, I have been calling and emailing AEO. They always refer the same number for me to call in each email. I have called Gift card Customer Service, which has promised me EVERY time that I would be getting a call in two business days by a representative to solve my issue. However, I have called at least ten times and they always promise me the same thing and I never get a call. The only successful call i got was the second time when they told me the card was canceled by someone (probably when the cashier canceled my transaction)and the representative told me I should have $47.15 on the gift card.

Finally, I called their Customer Relations headquarter, and they hung up on me after a few minutes! Customer Relations hanging up on a customer. I emailed them one last time and this is what they replied to me with:

Dear AE Shopper,

We apologize for any problems that may have occurred with your order. Please call our toll free number, 1-888-232-4535 (24 hours daily, 7 days a week) to speak with a representative. We will try to assist you as quickly as possible in correcting your order. Please have your order number available when calling.

Thanks for being a part of the American Eagle brand!

My issue has nothing to do with an order! I am fed up with dealing with their representatives and emails and false promises. I just really want my money to be issued back to me.

I have wasted time and energy calling and waiting for calls. I lost about $50.

Ordered stuff on line on 06/16/2006 and today not yet received it 06/27/2006.

There was a problem with my billing address so straightened it out But they never sent me an email to let me know about the problem!

Did not get my order in a timely fashion nor did I get an email regarding this or any problem with my order!

Why does a company take your email address and telephone number for to contact you no? well they never contacted me AT ALL !

On my October 2004 statement I sent them a payment to pay off my balance which was for $22.61. I never received a November statement. When I received a statement in December there was an $11.00 charge on my account. I called and tried to talk to a customer service representative, but of course this person could not speak or understand English.

I then proceeded to write to the company and find out what these charges were for. They told me it was a late fee, of which I was not aware of. They also proceeded to keep on adding late fees and finance charges onto my account. I wrote to them in January, February and and again in March, telling them I was not paying any additional lates charges. I sent them a check for the $11.00 late fee and stated that no other late charges would be paid. Why should I be penalized when I wasn't aware I owed them anything. They removed part of the late charges, and now they are added more late charges onto this account.

I don't feel I should be penalized for their mistake. There late fees go from $10.00 one month and jump to $25.00 the next month. When I sent my $11.00 check it was marked account paid in full and they cashed it, because it cleared my bank on 2/8/05. I disputed this account and they continue to add late fees and service charges.

The balance keeps growing on this account, which I feel I do not owe. I have written to them numerous times, but nothing seems to get through to them.

in aug of 2003 i charged $287.43 on my american eagle card. i use the card once maybe twice a year and always pay the entire amount charged when i receive the bill. however, this time i NEVER received a bill. NEVER received a bill, a late notice, a phone call - NOTHING until late November. As a manager at a Fortune 500 company i can assure you i don't have the time nor inclination to scratch my head wondering where the bill is or either chase it down.

when i finally received a phone call, i asked for the amount of the original charge - told them i would not be paying their late fees or interest charges. they agreed to credit those charges back. i immediately sent them a check for the amount i charged -$287.43 along with their credit card - cut up in tiny pieces.

since that time i have been inundated with phone calls dunning me for their late fees and interest charges now totalling $127.37. obviously their collection department has been outsourced because these people do not understand english or good business practices.

i have received numerous irritating phone calls from this company , 7 days a week all hours of the day and night. they refuse to listen to what i try to explain to them - they just want me to pay these charges. i feel they are exorbitant and unwarranted. i have done a bit of research and learned they are part of monogram credit card bank of georgia. and according to this website - i feel i am not alone in my feelings toward them.