Petco Reviews

Hi, I’d like to comment on your dog trainer at your Allen Park, Michigan store (# 1964). Her name is Tatiana and she is an EXTREMELY good trainer. Not only did she help train my dog and offer suggestions, she explained how I can effect the training. She explained things I needed to do, not just my dog. Her professionalism and politeness and advise helped me to understand what and how I do for my dog, often effects my dog’s outcome. In my estimation Tatiana is an asset to your company, and I WILL bring my dog back for more training. She excels at what she does and her demeanor is excellent. Congratulations PETCO, you found a great employee!! Thank You, Sincerely, Rick ** (and Ozzie) Ecorse, Michigan.

Contacted Petco customer service on Tuesday June 9 and talked with I believe his name is Lovera. He was such a pleasure. Friendly and helpful who seemed to really enjoy his job. He went above and beyond and is the true essence of what customer service is all about.

Zach is the absolute best! He was such an amazing help and is genuinely the best worker I have ever seen. He has helped me and my family multiple times as we frequent the store, he is always nice and friendly, very welcoming!

I was at the store tonight looking for a dog cooling bandana, with my budget, and an employee named Jacob was very patient with me and checked the back of the store and suggested other cooling items in my budget and didn't treat me any differently than a person with a huge amount of money to spend. I'm a member of the store located on Wade Hampton Blvd in Taylor, South Carolina and really appreciate him and going to keep this as my preference from now on.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

I would give stars in minus if I could. The constant order cancelling on my pets interceptor is unacceptable!!! She should have taken her heart-worm medication on July 8th placed the autoship on June the 24. Today is July the 20th and I STILL DON'T HAVE THE INTERCEPTOR!!!! If my pet will get heart worm there is a big problem for Petco. I promise that much!!!!

Tried to do a return because my last ferret died and had unopened food. The manager wouldn't even give me a store credit. I never give out my phone number, and without it in their system, she wouldn't do anything. I'll NEVER do business with them again, and I do a lot of purchases for animals since I'm so involved in rescue.

Tried to return $24 dog biscuits having bought the wrong size 3 hours earlier. I know stores can match purchases to your credit card without a receipt. No luck—they wouldn’t process a return.. I will never come here again!

I placed an order thru their online pharmacy on Thursday and was in contact with my vet personally when doing it so I know they sent the approvals in a couple hours later. The next day I went and looked at the website and it showed it had not received the approvals yet so I then called their headquarters where their automated system said it was being packaged to be shipped but just to be sure I spoke to someone about and they confirmed they had received them and even sent me an email. On Saturday I called to see if it had shipped knowing they received the approvals on Thursday. I'm used to online pharmacies being pretty quick turnaround and the individual I spoke to told me it had shipped but there wasn't a tracking number yet.

Their animals are dead and they had no food for animals. No crickets no roaches no nothing for food and there was a few dead lizards such as a creased gecko with his food cut open and a few leopard geckos that were in really bad shape. And all the animals looked really skinny for the animals that are there and the enclosures are smelly and they looked really bad. Please do something about this. It’s really bad for the animals and the people that shop there.