Petco Reviews

Hi, I’d like to comment on your dog trainer at your Allen Park, Michigan store (# 1964). Her name is Tatiana and she is an EXTREMELY good trainer. Not only did she help train my dog and offer suggestions, she explained how I can effect the training. She explained things I needed to do, not just my dog. Her professionalism and politeness and advise helped me to understand what and how I do for my dog, often effects my dog’s outcome. In my estimation Tatiana is an asset to your company, and I WILL bring my dog back for more training. She excels at what she does and her demeanor is excellent. Congratulations PETCO, you found a great employee!! Thank You, Sincerely, Rick ** (and Ozzie) Ecorse, Michigan.

Contacted Petco customer service on Tuesday June 9 and talked with I believe his name is Lovera. He was such a pleasure. Friendly and helpful who seemed to really enjoy his job. He went above and beyond and is the true essence of what customer service is all about.

Zach is the absolute best! He was such an amazing help and is genuinely the best worker I have ever seen. He has helped me and my family multiple times as we frequent the store, he is always nice and friendly, very welcoming!

I was at the store tonight looking for a dog cooling bandana, with my budget, and an employee named Jacob was very patient with me and checked the back of the store and suggested other cooling items in my budget and didn't treat me any differently than a person with a huge amount of money to spend. I'm a member of the store located on Wade Hampton Blvd in Taylor, South Carolina and really appreciate him and going to keep this as my preference from now on.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

I have been purchasing RX cat food from Petco for a long time. My vet has sent several RX's per their request for Hill's C/D cat food. I have always been able to purchase both dry and canned food. Beginning with my last renewal in April 2026, my autoship order only contained dry food, and the order said C/D canned food was cancelled due to supply issues. May 2026, same thing. No notification, no request to change to a different flavor. I chatted the customer support team to explain for over an hour to attempt to fix, no luck. I emailed the customer support team who my case was "escalated" to starting on 5/30/2026. I have gone back and forth with them via email for almost 3 weeks now.

I purchased Native Pet Calm from Petco specifically because it is marketed as helping reduce hyperactivity and promote calm behavior. When I brought my dog to a grooming appointment and informed staff that I had given the product as directed, I was told my dog could not be groomed because it was considered a sedative. Staff had to call a manager for guidance, and when I asked to speak with the manager directly, he declined. My concern is not that Petco has safety policies, but that Petco sells and promotes a calming product while apparently prohibiting grooming after its use, without clearly informing customers of that restriction. The inconsistent messaging and lack of communication were very frustrating.

Worst service ever and rude people. All I wanted was 1 gold feeder fish. My daughter got a gold fish for Xmas in a little 2 gallon tank with a filter. It lasted 6 months and would have lasted longer but I forgot to clean while she was away, 49 cents. It's a feeder fish. Its life span is about 1 min, in a big tank with big fish. The manager was rude, my experience was so bad. Now I have to drive to Walmart 13 miles to get a fish before she gets home. I will never shop Petco ever again. You do not have a right to tell me her tank was too small. We have shopped there for years. Took many trips just to see the animals. Spent all kinds of money on overpriced stuff. I hope you're happy Mr. manager.

I brought my dog to be groomed at the Petco in Auburn, Massachusetts for the 1st time because my regular Petco grooming stylist was unavailable at a different location so I brought my dog in to the next closest Petco. The grooming stylist Chelsea was unprofessional, lacked customer service care and her personality was horrible. I felt she wasn’t attentive and didn’t provide proper Petco customer service care and training protocol as I’m used to at other Petco Grooming Services. I usually leave a great tip with stylist to be creative artists with my dog but unfortunately she didn’t have the creativity that deserved a tip.

I have never had so many bad experiences with one company than I have with Petco. Their online support is so bad that I gave up. They were going to give me a small ball bag of dog food that I could pick up in the morning then all of the sudden the time ran out in the chat and then a new person would start and they would not know anything about what I had spoke with the prior support. I gave up. They do not know what they are doing. This has happened to me more than I care to mention. I am giving up on this company as they do not seem to give a crap!