Vistaprint

I bought the Groupon deal from Vistaprint, $17 for $70 worth of their product in January 2012. On the Groupon promotion sheet, it said for $70 Groupon option, visit **. However, I can't find this site at all. Then I called the Vistaprint 866 number, waited more than 30 minutes. They told me they had some website issue, and it should be fixed the next day or two. After many days, I can't still find the website. Finally, I had to go to my Groupon website and by the older link, I finally got into the site that was showed to me at the time of the Groupon offering. I booked only one calendar, used the Groupon redemption code, paid the shipping cost, total of $6.90. Then I signed out.

Vistaprint sent me an email to confirm my first order. I thought my first order was totally done, thus I got in there to do my second Groupon order, this time I ordered some note, address label, etc. first. Then I tried to find the link for another calendar. At this time, I found out Vistaprint mixed my second order to the first one, no warning, no notice, just show my first order and my selections of the second order selections. At this point, I stopped my second order process and get out, thinking that without my final approval, the two orders should not be mixed together. However, as soon as I got out, without the last step of check out at all, they sent me another email. This time they charged me $20 for two calendars. They did not even apply my Groupon redemption code. I ordered only one and only needed to pay the shipping and tax total of $6.90. Finding out the mistake, I got into the site and tried to cancel the order, they don't allow the cancel.

I am so sad with their service and the way they push you to buy their product. I wish I read their reviews before I bought the Groupon deal. It is not worth it at all! Plus it gave me so much headache, so much trouble, so hard to order a very simple calendar! Don't deal with them; there are a lot of better business for the products they offer.

I ordered 250 business cards, got to the check out still 250, entered card details and was billed for 1000. I sent email to change order to 250 but apparently they haven't received. Also the delivery costs are far too high and are a scam. I had a free business card holder which costs $4 for delivery although it came with my order.

I also received the Instyle magazines and called 1-800-274-6200 and they told me it was through Vista Print. I wasn't sure who was to blame since the same scam happened to UTLA customers. The customer service rep told me to call 866-441-1281 and they asked me to go to m2mediagroup.com/feedback to cancel or mail a letter. It's getting really difficult to cancel this magazine that I never requested. What a headache especially for a magazine I never authorized or wanted. I hope this helps.

I have bought business cards from Vista Print and have been happy with their website services. But, now I am upset that they sold my information and I have to go through this big hassle.

I ordered Christmas cards 11/28 with a group on and paid extra for quick shipping. On 12/13, I emailed VistaPrint letting them know I did not receive the order yet, they said they would expedite another order and I could keep both. 12/20 an order arrived. I have emailed them twice letting them know this same story and even today this is their reps response: "Thanks for contacting Vistaprint, where it's easy to make an impression for less.

Really? Time to find another company. Would not recommend them. They are not timely and have automated customer service responses not what I would call customer service.

In 2006, I and a friend mine used my personal bank debit card to order some business cards through Vista Print since it was such a great price. About a month later, $14.99 began coming out of my checking account. I knew I did not purchase anything online except those cards. There was a 1-800 number on my bank statement for a place called Business Max. I called the number and the lady I spoke to told me that she had no record of me purchasing anything. I gave her my address and she didn't even have anyone with my name or address on her computer.

She wanted the number from my card and I told her that she already had that information or I wouldn't be able to call her. She just kept telling me that unless I gave her my number to my card that she could not help me. I talked with supervisor after supervisor to no avail. After about 6 months, I had to close my bank account out and open another one. I could not stop them from taking my money. My son did a search on Business Max and Vista Print when I finally figured it out and just closed the account.

I have made it my duty to let others know not to buy from Vista Print! They are a scam! They share your information, once they get it, with sister companies to take you money and you can't do anything about it. I had to close a bank account that I had for over 10 years. I hated starting all over with a new account.

Around Christmas, I placed an order. The money was taken out of my PayPal account. I still haven't received my order. **@yahoo.com--Julie **, **. I trust that you will correct this. Thank you.

Last March 2011, I purchased the website hosting package from Vistaprint which included a website, a blog, local search profile, email marketing, email and the SEO management system for my business.

I never expected this to be a premire hosting service. I was aware that there were certain limitations as to what I could do with this service and things have been going well up until I called support in early January 2012. I wanted to remove the blog and local search profile from my service. The support representative said that she was able to do that for me and she proceeded to remove the services from my package. During the process, I refreshed my control panel and noticed that all of my web services, except those I requested to be removed were now disabled.

I informed the representative of the issue and she told me that because I have a package deal, I would have to renew my services for one year in order to get them turned back on even though I had three months remaining on my service contract. After explaining to her that I didn't have to renew for three more months, she continued to tell me that there was nothing she could do. After a few minutes of back and forth, I asked to speak to her manager.

When the manager and I spoke, I was told why the problem happened and the best she could do was to credit my account for one month of the remaining service time left over on the blog and local search profile for ending them early on the current service contract, but then I would still have to renew my service two months early.

I rely on my business website to provide my customers with services and information. The service representative at the Vistaprint caused a major problem that, for a time, affected traffic coming to my site. In order to correct the problem that they caused when they removed the blog and local search from my service package, they attempted to charge me to correct; even though they did resolve the problem and the site is functioning again, I have to renew my services two months early to avoid it from happening again. They are charging me for a problem they created. I had no choice but to accept their terms and pay for it so I wouldn't have the same problem happen in 30 days.

I received an email from Vistaprint offering me $40 worth of free products as I had used them before and all I had to pay was the shipping. I made a point of reading all the small print as I have worked in call centers for years and usually these offers have some sort of catch. However, this one seemed to be genuine so I went ahead and ordered my products that were to that value. I put in my offer code from the email and it reduced the cost to zero. I then went to pay and an error message came up and charged me in full so I contacted them via telephone. Big mistake.

They are by far the worst call center I have ever spoken to. They have no idea how to deal with customers who have problems with the website or just customer service in general. The error I was told was their side and other people had had this problem. I had to email the member of staff the email and he then contacted several departments and they tried to resolve it.

After being on the phone for an hour and not wanting to have wasted my time I held on as it is freephone. I was then transferred to a manager. The manager was even worse. The member of staff I had been speaking to had not even told her the situation so I then had to go through the entire situation again. In the end, she managed to use a code from another offer to get the price down but I was promised that if I paid this difference ($17) and the post and packaging then they would refund the $17 back to my card.

They would only refund this if I called back as it had to be authorized by a different department and she said it would take about half an hour. I refused, having been on hold for over an hour now and it being 11:30 pm in the evening UK time and the fact that it was their error. In the end, she agreed to put the refund through and would be back on the card within 10 working days.

One month later, still no refund. So I sent them an email asking where it was. I got back a reply saying that they had no record of my call or any details and in this case they would not be issuing a refund! Ridiculous! It was their poor set up error on the offer which caused the internet timeout error. I was promised a refund that they are not refusing to give even though it was confirmed by a manager. They are ignoring the fact that I received bad customer service and was on the phone for over an hour for something that was their error. They refused to complete a call verification which will have the details of someone confirming my entire conversation and the content of this email. They provided an offer that does not work or even exist. They have taken money off a card that was promised to be refunded and now not been. This is fraud.

Not to mention that the printing and products were poor anyway. The print was off color and the photo albums were shabby and flimsy. A child could have produced better. I am going to ensure that everyone knows the truth about Vistaprint and never even so much as considers using them as a new customer and pursue this until I am refunded! Do not ever use this company. They are fraudsters and thieves!

I placed my order for a calendar which came to 99p and added some kind of gloss thing for 2.99p. I went through checkout process. Fine, it came up to 3.98p total. Then, I went to check the order status. It told me 14.46p had been taken out of my account. The postage and packaging should be clearly stated at checkout. I never requested 7-day option delivery.

After reading so many negative responses and complaints, I just had to write a positive review. I have been dealing with Vistaprint for over a year and have had great service and quality products from them. Maybe because I use Pay-pal and not a regular Visa account, I am never overcharged for things not ordered. And maybe because I live in Alaska and they are in the Netherlands, I understand the postal delays.

But overall things have been great. Delivery has slowed down as orders use to come via United Parcel Service and I got them within a week. But the last few orders came via US Mail. Well, we all know how slow that can be. Anyway, I just wanted to share some good thoughts for the New Year. I'm happy with their products and services and costs so far, so don't get too discouraged.

I ordered Christmas cards from Vista on December 9; they arrived December 19 and were totally creased and unusable. The offer I got from Vista was that they would resend them by December 23, not enough to get out for Christmas. Since I used a Groupon, they offered no refund and told me to take up my concern with Groupon. No Christmas cards for my family this year.

I have been ordering business cards, note cards, etc. from Vistaprint for almost a year and have had good luck with that. I decided to try their online business card in September 2011. To do this you also needed to select a domain name. I did that. After a few days I decided I did not want the online business card and I tried to transfer the domain name to the provider with whom I wanted to build my website. I was told I had to wait 60 days to do that. It has been closer to 90 days and I've written multiple emails to Vistaprint.

I have called their customer service and have been told a different story with every single contact. You never speak to the same person twice and I believe they will tell you anything just to get you off the phone. They've given me wrong info in the emails and I've tried to get them to provide more information to no avail. If you need their paper products and don't mind being spammed, you shouldn't have a problem. If you're considering their online services, make sure to do your research. Sure wish I had!

Well, gosh, guys, I've been using my website without problems for many months nowbut it isn't with Vistaprint! Any technical group that is comfortable taking more than six months to resolve the inability to publish issue belongs offshore!

Whether you like their products or not, once they have your address, they will spam you forever no matter how many times you unsubscribe or who you speak to at Vistaprint.

Letter to Vistaprint (date: Saturday, Dec. 10, 2011): After some quick research, I now know the things you don't say, such as all the affiliate email addresses and re-directions. Your spam program is spread out far and wide. There seems little hope of ever getting our email addresses completely removed from these databases. Your CSRs are conditioned to act as if they are really trying to help when they already know we will be spammed every day from now until eternity. They act as if they just resolved the spamming problem and claim credit for how "glad we were able to help you". Yet, absolutely nothing ever changes. For you employees of Vistaprint, be ashamed. Think about the company you work for and live with your decisions. I am seeking out every review site I can find and will post my comments about Vistaprint accordingly. I can only hope I cost you a lot of business. Good luck. The bottom line is, don't believe me or other reviewers. Do do your own research.

I placed an order with Vista Print for business cards which turned out fine. A month later, I started to receive a magazine I never ordered. I contacted the magazine to let them know I never ordered. The order was put in by m2 media group that receives your information from Vista Print as well as your credit card number. I have contacted my credit card company, m2 Media to cancel and also Vista Print that I will never do business with them again. Hopefully, I will not receive any charges for something I never ordered. I don't think that it is right that companies can do this to you and get away with it. I just want to make sure that everyone is aware of this.

I did not get enough satisfaction to check even one start. I placed an order on 11/26/11. I received confirmation that the order had been received and I would receive the items on 12/3/11. The order did not arrive. When I called "customer service", I was told that no payment had been made and the order was not shipped. I called my credit card company and there was a partial payment charged and paid. Round and round and I finally got a supervisor. No one seems to know what the charge to my account was for. I learned that Vistaprint's main office is in Massachusetts and their customer service is in Jamaica.

The supervisor seemed to have a difficult time distinguishing between the numbers I was giving him for my account. He was not able to tell me what happened, but only that they would send the order and put a three day rush on it at Vistaprint's expense. However, I am not feeling like I have been fully understood. And folks dealing with numbers and language seem to be a handicap for both customer and company. How can well meaning people provide customer service when they have a difficult time with the language? These have totally taken away my confidence in Vistaprint. The amount I may have saved is not worth the risk and trouble it took. I am extremely disappointed in Vistaprint!

Beware! What good are slick and well-designed mailing labels when no one at Vista Print can help you with a product number to use in your word-processing software to use them in a mailing? I ordered 200 labels; they arrive with no receiptnothing. I'm trying to use them in an MS Word mail-merge program. There was no information on their site to help me on this basic issue.

When I speak to their "customer support" in Jamaica, WI, only on my direct question did they tell me that they have no one to help on technical issues for their products (e.g. how they interface in computer programs). She asks me to hold and comes back to quickly to state: "I talked to my supervisor and he said basically we don't sell products like this. Our products are to peel off and hand write on with a pen." Ladies and gentlemen, this is one clueless individual. These are 10 to a page small shipping labels that correspond to most 2"x4" Avery labels. I'll just have to figure out how to set up the margins for each label on my own. Avery labels they're not.

For personal calling or business cards, they maybe they're great. But labels for business or large personal mailings, you better be super word processing savvy (this isn't advanced programming) or you'll be frustrated trying to align your text on to labels so they appear as professional as Vista Print promotes its products to be. I just can't believe how ignorant their "customer support" staff is regarding the basic usage of their products.

I ordered 1,500 business cards and some other two small items. To my surprise my name was sold to other companies, which started to send me magazines with my address and name. Over the phone, I was told that I ordered those magazines. This is far-fetched since I am looking at my invoice and there is nothing about subscribing to any magazines. Bottom line is, they sold my name probably multiple times. My email box is getting more spam as we speak. Calling the magazine did not help, since I cannot cancel it. This is madness.

I have talked to the customer service and cancelled my order. They said that they will refund the purchase. Since I cannot trust them, I am skeptical about it. I will never do business with Vistaprint again, and reading other complaints, I hope that someone will sue their ** off.

This summer we used Vistaprint to order some wedding invitations, and paid for the invitations using my mother-in-law's visa card from Credit Union A. We got the invitations and were billed correctly. Yesterday, I found a charge to my account from Vistaprint for $108.79, and my account is with Credit Union B. We did not order anything new from Vistaprint, and I have no idea how they were able to charge my personal account since we never gave them the card info from Credit Union B.

I called Vistaprint and they agreed that I had not placed a new order. They then sent me from person to person, in a big stupid loop. I finally hung up since I was getting nowhere. I will be getting in touch with my credit union's fraud department today.

It was terrible. I had difficulty with their ordering system a few months ago. I can't get them to stop sending me daily reminders of "Sales", after I placed an order. I want the reminders stopped, and I will never order there again. They constantly aggravate their customers! Goodbye!

I have received three charges in the past two months on my credit card from Vistaprint and I never ordered anything nor have I received any product or service. I expect a call from them offering to refund the full amount of the charges or will begin legal action.

Having seen the glitzy advert for Vistaprint, I thought I would give them a try. They sent me 5 calendars that I ordered and all 5 of them had print cross-hairs printed on the front cover of each calendar. To make matters worse, they even sent me a mouse mat with an offset image of my children skewed to one side.

This is about Vistaprint. When ordering cards, I checked that I did not want my personal email given out to other companies. Obviously, they paid absolutely no attention. Since ordering from them, I have received hundreds of solicitation email from many different companies and it hasn't been very long. They jumped on it immediately. When I called to complain, they said it must have been an error and that they'd send an email to the appropriate department to notify the solicitors to stop sending me their solicitation emails.

So far, it has not stopped and so what if they tell them to stop. Who knows who these companies have sent my email to? So they too can reap the rewards of selling an email address for solicitation purposes? Never again will I order from this company. Although the cards were fine, I'm very unhappy that they paid no attention to the fact that I didn't want solicitation email. I spend way too much extra time each and every day sending these solicitations to spam.

I'm not sure how the free business cards will look but maybe they are printed on a regular paper. I ordered $250 worth of business cards for our sales staff and they ended up costing $58.00 for each set. You are charged for every thing including a logo, BBB logo, and two photos.

We also ordered magnetic signs for the vehicles. They are super thin so I don't know how long they will stay on. We ordered yard signs and they were okay. All in all, we spent a good bit of money and it took about 3 weeks to get everything.

I went back to my regular in town supplier, TargetSource Media in Richardson, TX for the post cards. I got them in 3 days, they look fantastic, and were cheaper than Vistaprint.

They have charged my account for items neither I nor my wife ordered. They shipped them without a pack slip or return document. I have no idea where they got our credit card information as we have never done business with them. I have filed a complaint with IC-3 and FBI Internet Fraud Division. I suggest all of you do the same. ID theft is punishable by jail and that is where these people belong.

I too had charges on my credit card from Vistaprint that were not mine. They refunded the money immediately, however, they had a great deal of information about me which I did not in any way give them.

On 10/27/11 and 10/28/11, I created and ordered 200 postcards to be sent out to target renters for a home-buying event, to be held on 11/5/11. I put a "3 day rush" on the orders and was informed that 100 of the cards will not reach my targeted audience prior to the event. Why say you have a 3-day rush service and can't get it out within the agreed time frame for an event?

This company just wasted my time and money. I actually went through 5 other companies prior to selecting them because they seemed affordable, convenient, and user-friendly. I will never use them ever again for anything! Buyers beware of their mailing policies. Nothing has been done to resolve the issue. They have not sent out the postcards yet, and they would not cancel my order.

I posted a complaint here in August after being charged for services I did not order, and Vistaprint helped themselves to my bank account on two separate occasions, totaling $21.95. I got my bank involved, and when they reversed the charges and started an investigation, Vistaprint sent me an email saying they would credit my account. Last time I checked, a credit is not a refund.

After another complaint on this website, Vistaprint was finally convinced they should refund the money they stole from me. I received an e-mail on 9/27/11, confirming that a refund has been issued by Vistaprint, and that refund will appear on my credit card statement in the next one to two billing cycles.

Can someone tell me why it is okay for them to keep my money for two months? I have been patient until now, and I have yet to see this supposed refund, more than one month later. My bank considered the case closed, because Vistaprint told them they were giving me a refund, so I am still without my money.

This company should be investigated for fraud, and I should be paid interest and a fair amount of money for the time I've had to spend getting my money back. And I know there are more people out there like me. Time for some class action? Small claims? Bottom line, it's time for Vistaprint to step up and do the right thing.

Should Vistaprint choose to be complacent, thinking I'm going to go away because it's only $21.95? They are sadly mistaken. I've become just angry enough to take this to the next level. You appreciate my business, Vistaprint? Appreciate this: I'll see you in court.

I placed an invitation order for my business in which Vistaprint was to do the mailing also. I was told that it would take 12 business days before mailing. Expedited would be 8 days before mailing. I wanted them shipped after Halloween, so planned accordingly.

Called twice to make sure the proper time frame was correct. Unhappily, my customers received the holiday open house invites the week before Halloween. I called and they apologized for my inconvenience.

Obviously, they didn't care and i will never do another mailing with them.

Watch for the bait and switch on the free shipping and handling. They will use some small ad to get your attention. Also watch for the price switch on your bill compared to the advertised price.

I paid 10.00 for shipping and handling when it was supposed to be free and paid an extra 5.00 for magnet car stickers than what was advertised.

I placed my order on 9/27/11 to be delivered within 7 days (which I paid an extra fee for). After the 7 days passed, I called Vistaprint to find out where my order was. I was told that there was a problem with the invitations I ordered and they could reorder for me. I said, "No just refund my money." The next day, I got an email from a stranger who tells me she received the invites in mail with my information on them, which appear to be part of my order. This person now has my name, my child's name, my phone number, email address and knows where we live. I am very upset.

I ordered business cards for my secondary business from Vista Print and they offered a 30-day free trial on a website. I did not set the website up nor did I sign on to the website. I did not do anything to indicate that I wanted or would use this website.

After looking at how many complaints on Vista Print I found on a Google search, I attempted on twenty occasions to cancel the website for fear that Vista Print would charge my credit card. Everytime I did a cancellation, I was given a confirmation number with the cancellation and every time I went back to make sure that the website Vista Print set up was cancelled and to verify the confirmation I received, I found that the website was not cancelled.

On October 2nd 2011, Vista Print attempted to charge my credit card, twelve times, for a fee of $14.98. I had transferred my money to a savings account so they were unable to get the charge paid. I received an email from Vista Print on October 2nd stating that my account was suspended due to non-payment of the fee.

On October 3rd, I again cancelled the website five more times and received a confirmation number with all five cancellations, but again, the account was still not cancelled. I received an email today, October 10th, stating that my account was reactivated and welcome back due to the fact that Vista Print charged my credit card and got the money on October 9th. These charges were unauthorized and I called Vista Print to have them cancel this account and it appears that it is now cancelled. I attempted several times to remove my credit card from Vista Print website and I was unable to do so.

Now, I will have to cancel my credit card in order for Vista Print to have no further access to my money.

This is a ripoff and I have contacted a friend at the US Attorney's Office in Washington DC, to initiate a federal investigation into the business practices of Vista Print. They most likely rip off thousands of people every day. Vista Print needs to be investigated on a federal level, looking at the business practices of this company and exactly how many people they have ripped off for fees and services that the customers didn't order or charges that were unauthorized.

Back in July of this year, I supposedly signed up for a website (I don't remember doing this). I called on September 6 of this year and was refunded 1 month but they would not refund the full amount.

I cancelled the website on October 8 of this year. 2 attempts were made to once again charge my card. On October 10, 4 attempts were made to charge my card! After an hour on the phone with Vistaprint, I was asked to fax my bank statement to Vistaprint so they could "investigate" the charges.

I have been doing business with Vistaprint for about 4 months. Now, I'm not able to access their website to cancel my subscriptions and I'm getting overcharged.

I ordered business cards and could not get on their website to verify order. But I still get emails with an account number but no cards nor any way to contact them.

This is a reverse complaint. I have been doing business with Vistaprint for over 4 years and all of my products have been received in good condition! And for the person who paid for shipping for their free cards, do you really think businesses will give free stuff away? Wake up and read the fine print! Maybe mommy and daddy didn't teach you how to read. Just ** a big one.

I ordered some business cards from Vistaprint and in the same transaction I signed up for their "free 30-day website trial." I understood that the website would cost $3.99 a month after that, if I wanted to continue. The next month, I see an unauthorized charge for $8.98 on my bank statement. It turns out that Vistaprint used the credit card number I purchased the business cards with, to automatically charge my card for the website. I was not aware the 30 days were up. I was not asked if I wanted to continue the website service and I never authorized my card to be used for the website - not to mention the amount was twice what I thought it would be if I had agreed to the continued service.

Trying to reach a person at Vistaprint was also very difficult. There is no contact number on the Vistaprint home page. I had to keep clicking through various questions, etc. to find a number. The customer service representative was polite but basically told me that it was my responsibility to cancel the service. Initially, Vistaprint would not refund the charge until I asked for a supervisor. There was not a supervisor available, but the representative said he was now authorized to refund half of the charge. This was a very frustrating experience and in my opinion these business practices are deceptive.

I have ordered from Vistaprint before and been pleased with their work. However, this time, I am seeing red! I ordered several items which came in a large box (one item was a small yard sign). The note cards and postcards looked like someone had thrown in a bin or mixer--they were bent, the corners were white and ragged. They had not put any packing material in the box to protect them. Most of the envelopes were bent. It was very disappointing and unprofessional. What is more disappointing is that several of the items were going to be gifts for family and friends. I am hopeful that the company will do something about this as I just recommended them to about ten friends.

I ordered business cards from Vistaprint. It took them 3 weeks to get them to me. And when I got them, they had this ** on the back of them. It states "business cards are free at www.vistaprint.com"! I paid $12.00 for these cards and now they sent me cards promoting their product on the back of them! What kind of ** is that? Now when I called to get a refund, they told me that they can only give me a credit because the cards were free! Give me a ** break! That is another ripoff people! The cards are not free! They advertise their cards are free, but is ** because they charge you for anything you do to the cards - shipping cost, glossy cost, and anything else you want done they charge you for! Vistaprint is nothing but ripoff. I advise everyone to not use them at all! Put them out of business!

I used a LivingSocial coupon to order 200 business cards, and tried out a website (ad stated it was a 30-day trial and could be cancelled at no charge if done prior to the 30 days) for $10.

I received the cards in a timely fashion and they were fine. I set up the website and it was fine too, however it wasn't netting any return for my small business after three weeks, so I decided it was not worth paying a monthly fee to keep it.

That's what a 'free trial' is supposed to be, right? Try it out, if you don't like it, you don't have to keep it or pay for it. I cancelled the website online via my Vistaprint.com account prior to the 30-day trial ending.

The very next day, I received a call from my bank that a potentially fraudulent charge was in process in the amount of .49 cents by Vistaprint. I told them that, while I had done business with the company, I had not authorized this transaction.

A couple of days later, a charge of about $21.95 was made to my account by Vistaprint. I called Vistaprint and told them - again - that I did not want their service, and I wanted that money refunded. The agent assured me the account was cancelled, and said I would receive an email within 15 minutes stating I would receive a refund.

I did not receive an email within 15 minutes, so I filed a dispute with my bank. My bank gave me a provisional credit for the amount, pending an investigation.

Over two weeks ago, I spent over 1 hour picking and choosing a design for my new business cards. I finally placed the order and sent a check for over $56.00. But I never received my 1000 business cards! They claim that they never received the order and check, but it all went through over the computer. I know my check is out there somewhere (God only knows where). I didn't get the business cards that I thought were going to be here several days ago. I called the company, but to no avail, the conversation was useless! I will never try to do business with Vistaprint again. I've read other complaints, prior to sending this one. I am now very glad I didn't give them my credit card info, because I understand others have been ripped off $14.95 each month, which was not authorized! This company should be under major investigation by the IRS, as well as the BBB.

I bought magnetic signs from this company. At 60 days, the paint had begun to peel off. I emailed VistaPrint. I got no response. At 90 days, the paint had completely deteriorated. I emailed VistaPrint again, twice. I still got no response. I have attempted to get a contact phone number or other email address and find it impossible.

Vistaprint is still trying to charge my credit card fee every month even though I have made a complaint for them to stop it. I cannot get a refund from the little bits they have been skimming off me for the last couple of years or so. My husband noticed when he looked at my statement of accounts. Normally you would not twig, but as he saw Vistaprint and knew I had not ordered anything since the original order. I can't imagine the amount they have skimmed. Thankfully my details were cancelled. Adding further injury to insult, they are sending me emails asking for my account details.

I have asked them to stop, but their stupid emails keep on coming. I hope you enjoy the money you scammed from me, but you aren't getting any of my bank details ever again. It is a little like of a catch-22 to get any refund because they need my updated account--no way. I'd rather swallow my pride and never use this scam of a company again. It is the same as Stanford Who's Who. I wonder if they are they linked together. People say scams from Ethiopia and et cetera are bad. The worst I have experienced are from the USA. Don't get involved with Vistaprint. I also received a call from them at around midnight asking for my account details. It scared the daylights out of me. Thank goodness a F1 Grand Prix was on, and my husband answered. I thought something bad had happened to my family.

A few hundred dollars down the drain. I could have donated it to my charities instead of to Vistaprint. Such a shame, but I am buying everything from Australia now, regardless of the cost. USA might like to consider buying locally as well, to move your economy along. Cheers to the honest people in the world.

I ordered 500 magnets from Vistaprint.com. Within a few minutes, I received a confirmation email of the 500 magnets at the price that I had paid. Five minutes later, I received another email saying, "Congratulations for your Bonus Buy." This email said that they had doubled my order and charged my credit card a second time for this "bonus buy" that I did not place.

I immediately called Vistaprint's customer service where a CSR said that she would cancel this bonus buy transaction (which was NEVER made). I received an email from **, Director of Customer Benefits, confirming that they had issued a refund. This morning, I received another email from **, VistaPrint Customer Service, saying that I did place the bonus buy and the order was being shipped and they would not refund my credit card. This is a classic bait and switch. I buy one item, give my credit card, and they send me something else, charging me double the amount. This company is a scam.

I got a charge for $382.80 on my checking account. When I order anything online, I always make a copy of the dealings. I cannot get a hold of these people. Apparently, I have ordered from them before. But I did not authorize anything recently. I received a phone call from someone about magazine subscriptions, but I told them I was not interested. They told me they would send me a letter in five days to review, but it never came. I am really ticked off. It is a good thing my retirement check had just been deposited to cover this.

They have terrible customer service. I ordered 3-day rush service. It's now 8 days later. They said they don't know when it will be shipped. Maybe they could check into it!

I tried to order business cards, and I received confirmation notice. The next day, I received a notice that it had been suspended. I talked with a customer service person and she walked me through the reordering process. Then, when I received another notice that my order was suspended, I became suspicious. I tried to call the customer service, but the recording said none was available until next week. It is a scam and a fraud. I have contacted the credit card company and nullified the charges.

Please remove this number from your fax list. Had lots of attempts but not able and had enough of your junk mail. Now will do. Bjorn.

Although I got a great deal on five t-shirts, two weeks later three charges were trying to be made on the credit card I used with Vistaprint. It was right before a hurricane was going to hit us and my card was declined at the grocery store. Thankfully my credit card company knew something was wrong and canceled the card, although they reinstated it long enough to pay for my groceries. I will never use Vistaprint again and do not recommend it to anyone!

A couple years ago I ordered business cards from Vista Print. That was a good experience. But now I cannot even get to their website- I get an Application Error message or an IIS7 page. I have tried Chrome, Firefox, and IE. Based on the complaints I have read here, something bad must have happened and Vista Print went down the tubes. I'm writing them off, & have used Zazzle more recently. Higher cost, but the cards were printed on good heavy stock with good colors. So, bye bye Vista Print...

The customer service person, Chanice, authorized a refund to my Paypal account. She said it would take 4 to 6 weeks to get the refund credited back. I waited 6 weeks and called back and they said it would be another 3 to 5 weeks. Conveniently for Vistaprint, Paypal only will refund for a claim within 45 days of a purchase. Obviously, Vistaprint knows this and made me wait thinking I was getting a refund until Paypals 45 day policy was up. Vistaprint are criminals!

I have been using Vista Print for awhile to order business cards. They had a great price and delivery was good as well. Then the owner of our company noticed that he had been charged a fee of $17.95 for a service called BusinessMax (http://www.membershipcenter.com/adaptive-marketing.aspx). He asked me if I knew anything about this company. I had never heard of them nor authorized them to bill the American Express I had used with Vista Print. I contact BusinessMax and they said I had clicked on their banner on vistaprint.com, but I did not. Vista Print denies knowing who BusinessMax is but BusinessMax said they got my credit card info from Vista Print. BusinessMax has agreed to issue a refund. I have yet to hear back from Vista Print. I researched this online and this has happened to others. I do not plan on using or recommending Vista Print. I deleted the stored American Express number from their system so that this will not happen again.

I've used Vistaprint for over 5 years now so I'm shocked at the way I was treated. I place an order over a week ago. The customer service person changed my design when she placed the order (business cards). Why I don't know. I received the order Monday and it was all wrong! I called in to explain and they gave me a small credit and said they would reorder and I would get it Friday. When the order still didn't arrive I called and they said the customer service person never placed the order. The supervisor, if it was a real supervisor, told me all he can do is place the order with people laughing in the background. No credit, nothing to make things better except give me more cards. At this time my client who I made the cards for is very upset and don't want more cards because she is changing the design. I believe that the customer service person never placed the order on purpose!

My credit card had 16 odd dollars charged on it for just looking at their website. I will never use them again. I went to their site again, and they tried to do it again, though I had changed details. They requested I update my credit details. What was once a good service has turned into a big ripoff scam with no service. I will never use them again. They send you an email if you open it they will charge you. Block them from your computer.

Makes me look cheap.Have never used them

I ordered a Website, business cards, postcards, pamphlets and t-shirts from Vistaprint about 2 months ago. All of a sudden today, they have taken 6 payments out of my account! One may be for the Website but what on earth are the others payments for? If I had known they were going to start taking money from my account without my permission I would never have used them. Is there anything that can be done?

Vistaprint persists in sending unsolicited spam emails to all my email accounts. I've "unsubscribed" dozens of times over many months. The emails continue to arrive almost every day. No company that engages in this kind of attack advertising could be considered ethical.

I paid over $30 for a "Rush" 3-day shipping of biz cards which never arrived. Now leaving on vacation (husband has an appointment with county officials, hence the rush order and fee) and still no cards were received which means they'll be heading back to Vistaprint as no one will be available to accept them. This was a poor showing of your delivery policy. I expect my credit card (under wife's name) to be duly credited for the access shipping cost and that you send me an email when you get this and for the cards to be returned to you. We want these cards but this experience has been a lesson learned!

This review is in regards to Vistaprint's web builder.

I spent days working on the website and talking to customer support. When I went to publish the website, it would not publish. Tech support then informed me that Vistaprint did not support the latest version of Firefox, so all that work was lost. I was told to use Internet Explorer. I typed in a few text on my website and, with tech support still on the phone, checked to make sure Internet Explorer would publish the website, and it did. So I spent days building the site and when I published it, the text and photos on my newly published website were all jumbled. I called tech support and was told that Vistaprint did not support the latest version of Internet Explorer and that I needed to use Google Chrome. So, again, all that time and work was lost. There are basic things that you need a website to do, and you need to know that Vistaprint won't do a lot of them.

I have plenty of examples that I can give, but in the interest of time, I'll give just one. I was advised by Vistaprint to create a thumbnail page. I asked, and it was confirmed by tech support, that I could link each thumbnail to a subpage that would describe the photo. After spending over 7 hours creating the thumbnail page, none of the photos would link to a subpage. I called tech support and was told that "unfortunately sir, Vistaprint does not support that activity." So, again, all that time and work was lost.

What the heck good does it do to create a thumbnail if you can't click on it and be directed to another page? I don't want to sound too condescending but creating a website that has a thumbnail page that takes the customer absolutely nowhere has got to be the most ridiculous thing I have ever heard. There are other basic features that you are going to want on your website that vistaprint won't do. In my opinion, there are major, and I mean major, programing flaws in the design of Vistaprint's website features. So, to sum it up, the weeks I have spent building my website have been mostly wasted (the only upside is that I am learning how to build a website). I told the supervisor that the only reason I haven't left Vistaprint is because I have so much time and money invested in it. But now, after having time to think about it, I am going to call tomorrow and cancel my website, ask to have my money refunded, and go somewhere else. I only hope that Vistaprint does not, now, own my domain name.

I saw the Vistaprint ad on my Yahoo sign-in page. I happen to trust Yahoo very much. I thought $3.97 for 250 business card was a pretty good deal.

I went ahead, filled out the information and submitted it. A few minutes later I received an "International Transaction Alert" from my credit card company. It made me very nervous as those "hidden transaction" fees can be pretty high and although there is no mention anywhere in the ordering process, I discovered the transaction originated somewhere in Norway!? I immediately cancelled my order.

Following the cancellation of my order, I received an email from VistaPrint acknowledging the cancellation; however, there is no refund credited back to my credit card! I quote them, "This message is to confirm a merchandise credit has been issued to your account by Vistaprint". I did not ask for "credit"; I requested a refund.

I wrote a note to their customer service department and I have not heard from them, it's been seven days. I am concerned that they will keep my money and possibly charge extra fees?! I'm not sure. I guess I'm stuck with my $3.97 charge on my credit card, which will probably end up being a smarter-cheaper 'mistake' than using the "merchandise credit" and being charged more. This company is very mysterious.

There is no way to talk to anyone at Vista Print about questions or problems. No matter what the site says, nothing is ever free. When it says you will be able to use the 25% off coupon from your last order before order processes, there isn't. When it says nothing can be changed after order is submitted, and you agree--that's it. There is no "submit" button. The site is very confusing.

I am a college student and Vistaprint is amazing to me. I know they have a call line and I'm not sure why everyone who's complaining hasn't called. Once and only once did my deal code not work and I called and told them. Within a day, I had the money they owed me back.

I make probably a $50 purchase every two months, if not more. I get emails but they are great giving me free invites, t-shirts, tote bags, hats, and so on. Gosh, I got half of my Christmas presents from this site for free. I would never complain about the emails, in fact, I brag about this site every chance I get. I just got 11 personalized t-shirts, 50 invitations, 100 save the dates, one tote bag, address labels magnets, and a banner, all for $50.

Nowhere else is that possible and this site has made a lot of my wedding wishes come true which I couldn't have done without their amazing deals and prices. I have never had a bad experience with them in the past, over two years, that I have bought from them!

I can't reach them, and there is no accessible toll free number to do any complaints. I decided to order their products via a promotion code, for a free virus protection and PC protection for my computer; when I finished the deal for ordering Vista business cards, which I have received. I haven't received the free computer software. Also, I never got their name. I think it is called PC; please, investigate. The vista order was a promotional deal for receiving the PC virus thing.

I wanted to take a moment to put out a good word towards Vistaprint. I don't know if this is the place to do it but I figured I would try. I ordered two different sets of invitations for upcoming parties. I allowed ample time for shipping when I ordered; therefore, the longer shipping time was not an issue. I understood that custom orders can take time. When checking out, I took the extra few seconds to review each page that I was directed to and made sure that what I was agreeing to, was in fact what I wanted. It took little to no extra time, and ensured that I would not sign up for anything I did not want.

My invitations shipped earlier than planned and arrived sooner than the website said. They came packaged well, with coupons that will be helpful when I place many more orders to come. I was kept up-to-date via e-mail every step of the shipping process, and found navigating on the website for further information very simple. Unlike what others are stating, I have not found myself being bombarded by additional e-mails, because I didn't sign up for anything. My invitations are beautiful and look exactly as I verified on my final proof selection. The colors are amazing, and the quality is fantastic. The price was amazing as well. All in all, I would rate Vistaprint 5 out of 5 stars and I will be recommending it to everyone I know. Thank you for being so awesome Vistaprint.

Having decided to respond to an ad "via" independent party site for 250 cards FREE with free stamp included, I clicked on the VistaPrint ad and commenced the process of designing a card. After having followed all of the prompts and finally ending up at the "check-out" page, I found out that VistaPrint is indicating that I'm to be charged $3.99 for the cards. Nope, that's not what was promised at the beginning. I then proceed to call the 1-800 number listed on the same page and after going through approximately four stages of prompts I finally have contact with a "live" person.

Teresa asks if she may be of service and I then proceeded to inform her that the cards are not free as promised. She proceeds to inform me that I've picked a "premium" card and that I will be charged $3.99 for the said 250 cards. She further tells me that I've apparently picked the wrong stock for it to be free but if I will hold for a minute or so she will see if she can get the cards that I've already designed for free. I held on for a short couple of minutes and upon her return to the line she informs me that she found another promotional and that I'll still be able to get the cards and the stamp with red ink for free. All I will be required to pay is shipping. I then informed Teresa that nothing in the ad addresses a shipping charge.

She then proceeds to tell me that the different charges are related to shipping. The cheapest one ends up being through book rate with USPS and that's gonna cost me almost $9 and will take 21 days ship time. My immediate response to Teresa; "In other words, you're charging enough in shipping to actually pay for the cards and even though you advertise free, it actually isn't free!" I then told Teresa to cancel my order and I then disconnected. Needless to say, I won't be contacting VistaPrint again.

I was adopted and brought up by retired people on a fixed income. When My husband and I got married in our early 20's we had to work together in order for us to both go to college. I worked full time while going to school and I finally graduated with a degree in Early Childhood Education after seven years in 2004. We even had to refinance our house in 2006 after my father died or we would be bankrupt. My husband continued to go to school while I supported him and he finally graduated in Dec. of 2007. However in 2008 the housing market crashed and so did the economy. So my husband was unable to find a job, so I was supporting us both on a teachers salary and we were slowly going bankrupt.

A friend of mine at this time introduced me to Vista Print. She also was a teacher and said she had ordered some business cards and also recieved a free magnetic door sign for her classroom. She gave all the teachers the website at our school and we all ordered free magnetic signs for our doors. I would not have ordered anything for purchase since my husband and I were broke. My husband then went on an interview and aquired a job in California in November of 2008. We then had to pack up and move to California by the end of the school year. Since we were brokle and the company my husban got the job thru would not reimbusre us for moving untill after the move, we were making a lot of credit card purcahses to move and get our house in FL ready for renters. June of 2009 we moved out to California in a moving truck with 2 dogs and 3 cats. Now that we are a little more stable even though I am looking for a job every year due to budget cuts in education we have been able to pay off some of our credit cards.

It is then we noticed that every month we are being charged to charges by Vista Print. one MVQ shppoing essentials for $20.95 and MVQ Vprewardsus for $24.95. I have been recieving these charges since 2008. I have almot $2,000 in charges for a free magnet:(They billing statement has not always been the same. The name changes on the billing, the billing amouts changes, this all of this seems very sneaky. I have recieved no services for any of these charges. The only thing I ever recieved was a free magnetic door hanger. I am very concerned by these practices. There is also a law getting ready to passs that says it is illegal. I am very disappointed and it makes me wonder how many of my other teacher associates in Florida are also getting charged for this and do not realize it. As a teacher and as someone that has worked for everything I have i am very disappointed in this company and myself.

Hi I've cancelled the subscription of website services but was billed continually for subsequent months. I did not receive any email feedback when I submit the online cancellation form as instructed.

I have used Vistaprint before and was generally pleased until this past month. Unless something changes, I will never use the site again and I will let anyone who will listen or hear about how they backed out of their supposed LivingSocial deal. Here goes: I have ordered 2 photo books using a LivingSocial $10 for $50 "deal". While Vistaprint was happy to take the additional money I spent on the photo books, they cancelled my order and did not refund the "deal". They did say they would issue me a refund for the money spent on their site, but when I inquired about the money spent on the "deal" and the promotion I was supposed to get, I got no response.

I was told I should re-order and recreate a new book, so I did. This order was also cancelled. I feel Vistaprint is using the LivingSocial deal as a way to scam people out of money. If they were legitimate, they would not merely say they will give me a refund, which does little good when the majority was supposed to be purchased using the $10 for $50 deal, but they would reprocess a new photo book and send it to me (like re-ordering but with a new book since they said they deleted my first one even though it was in the system when I ordered it, and they did not appear to delete it until after I had complained about them canceling my order). I would like the product I ordered at the deal I was promised.

I will also be complaining to LivingSocial about this scam as well. I am very displeased with their service, their response barely even addressed my concerns and when I directly asked about them sending me the product if I recreate it, they merely suggested I "reorder" yet again.

I ordered online one order of personal business cards. When I checked out, they sent me a confirmed notice of my order to my email address. Then a few minutes later, they charged me for a bonus order. I wrote back and told them to stop right away or I would call my bank. They have not replied to me . This happen this early morning online.

They are attempting to place an illegal order attached to my one order. They have taken funds out of my bank already for the non-ordered bonus order. This is wrong.

I wanted to place an order for 5 custom embroidered polo shirts for an upcoming convention where we were going to introduce our new logo. I had been sent emails as had others in my office who also have accounts) about the customized polos and we thought it would be appropriate. As we had been very satisfied with the products and services through Vista Print, there was no hesitation using them.

Unfortunately, each time I tried to upload our artwork in the pop-up window, I had problems. So I called customer service and was told that there was a sampling of people who received this offer and I was not one of them! That was incredible as I had received the email and the page with the advertisement and pop-up window was right in front of me on the screen! I was merely asking if the artwork I was submitting was the right format. He said he was sorry, but only a few could take advantage of this and I was not part of the marketing sample. I countered that I must have been since I had received an email, and that this offer was able to be accessed by any of our office computers including laptops through the official web site, without any passwords.

He countered that I should not have been able to access the page at all! I asked to speak to a supervisor, LaToya, who is the surliest, offensive, and most aggravating customer service representative I have ever come across. She challenged my veracity rather than calmly going through my concerns, read from a lengthy PR script and would not tolerate interruption. When I wanted to ask a question, by raising her voice, was rude, and simply had no interest in anything I had to say. I asked her to refer me to another supervisor and she gave me the name of Gavin **. I subsequently called and left a message for Mr. ** to return my call, which he has not, as of this writing.

3. They admitted that they had these currently in production, for a select few but were unwilling to accommodate me as part of this sampling.

Bottom line, this is deceptive advertising. These people lied to me with each conversation. As I result, I cannot trust Vista Print anymore because there is no truth to their advertising. They were not truthful to me on the phone. They insulted me and there was no customer response to my call and complaint. As a result, we had a local printer make up all our new business cards and stationery. We are making arrangements to cancel our web site with them and will not order anything else until they come back with an apology for treating me so shoddily.

I'm not sure if this is "allowed" @ ConsumerAffairs.com, but I am actually writing in praise of VistaPrint. I have placed at least 6 different orders for business cards, each one a unique card layout. They have all been excellent quality, shipped according to or FASTER THAN expectations, and my customers have been 110% pleased with their cards. I can't speak to their customer service as I have never needed to use it. Perhaps I am just lucky!

I am also extra-cautious with any online transaction, perhaps this is why I didn't accidentally enroll myself in any recurring program charging my credit card each month. Perhaps due dilligence would remedy some of these claims.

Thank you, VistaPrint, for offering excellent products at excellent prices!

I wrote a complaint about Vistaprint last week. I had a very frustrating time getting my Living Social deal to work, and really felt like it was a scam. I couldn't get a person, but they may have been because it was the evening. As an update, I did finally get the deal to work. The problem was, there was no place for a coupon code. I swear it wasn't there. The next morning, I returned to the site and tried again. This time, it was there and working. Really bizarre. I looked everywhere for that thing, then the next day, it was there plain as day. So, I did not get scammed. The deal did work. Vistaprint also contacted me today to rectify the situation, which is good. So, I wanted to retract my statement.

Vistaprint charged me $43 on a $33 order for "rush" delivery. My order (and money) was complete at 9:16 am, on Wednesday, 2011. And my confirmation email indicated that the order would be received on or before May 23, 2011. I didn't read that. Otherwise, I would have called back immediately and cancelled my order and went with someone else. Then, my money would have been better spent, and I would have had my product when I actually needed it. I spent 12 minutes trying to find a real person on the Vistaprint team. Finally, I had to act like I was buying something. Lo and behold, a real person came on the line. Ad nauseum I repeated my story to the agent, then to her supervisor, and then to the supervisor's supervisor to no avail. Literally, when I asked for his manager, he said he was and there was no other. But if I waited two hours, I could talk to a counterpart to him, which I would do. But I was not holding my breath for anything to come of it. He said, "Well sir, we already have your payment, so there is nothing you can do." This all took more than 30-40 minutes. This is a huge scam. I will not be satiated with "this is their policy". It is wrong and should be stopped.

I ordered several Living Social deals with Vistaprint. I paid $10 for a $50 worth of merchandise at Vistaprint. (I ordered three of these at various times before I realized that it was a scam). You do not get $50 worth of merchandise. In fact, my total order is only $3 less if I purchased it regularly. (I tried this several times, several different ways to see what the result would be). Basically, I paid $10 for nothing.

I keep trying to reach Vistaprint and cannot get a person on the line, conveniently. What a scam. I wish that I had never gotten involved with Vistaprint. Unfortunately, I have already placed a business card order with them before I realized what a scam it was. Hopefully, I will receive it without a problem. For now, I am stuck with two more Living Social deals that I can't use. I have informed Living Social of this Vistaprint scam, though I doubt if anything will be done about it.

I have ordered products with Vistaprint before and was satisfied. So when an offer to buy embroidered polo t-shirts came from them via my email I jumped on the opportunity to buy 42 t-shirts for one of my clients. I looked at all the designs on their website to make sure the design I was sending them was not too complicated to embroider. In fact, we have actually had this logo embroidered on two t-shirts by a company in San Antonio, TX. And they had no problem with the order. Vistaprint has also used this logo to print on baseball caps and regular t-shirts and it came out just fine. So here's the problem: after waiting 10 days I got an email that my order was cancelled. What was bad was I was given no reason at all whatsoever. I had already received payment from my customer for the t-shirt so you can imagine how mortified I was. So I got on the phone with Vistaprint and they said all t-shirt orders had been canceled because of technical difficulties. The next day, I called customer service and I was very distraught and irate talking with their customer service department, they were no help at all.

That afternoon I got an email saying that their difficulties had been fixed and they would like to help me get my order reinstated. They refunded me my original price and we went through the whole mess of reordering the 42 t-shirts. Within days I got another email notice that the order was cancelled. This time when I called back I talked to Caven **. He had me make minor modifications to the logo and assured me he would follow through and make sure the order printed. I then assured my client that they would have their t-shirts after all. On May 9th, the day the t-shirts were scheduled to ship, I got another email saying that they still could not print the t-shirts. I talked to Caven again and he could not give me any explanation. He couldn't tell me which area of the logo was causing the problem. He kept saying over and over again that he was dealing with a "machine" at the printing facility and that there were no humans to explain what the problem was. I was told I would be issued a refund again. This is now the third time I have gone through this canceling and refunding process and I have a very upset client that I have now lost my credibility with. And I have to refund my clients money, which is not a problem since I couldn't deliver but I wasted a lot of time trying to help this client because I care about my clients. Evidently, Vistaprint doesn't care about their clients at all! So the moral to this story is, if you want to deal with a machine and "hope for the best" then go ahead and try Vistaprint. But if you prefer to deal with a human that will help make sure your order is correct and arrives on time then please try a different printing company. You know the old saying, if it is too good to be true, then it probably is! I will never use vistaprint again! And hopefully, if you are reading this, you will think twice about using them.

I don't know whether this should be called a complaint, but I have one big problem with Vistaprint. A problem that they do not know about as I do not know how to reach them to tell them about it. A few weeks ago, I placed an order for business cards, which I received and used.

Now, I want to order some more of the same, but to do this, I believe that I have to sign in. As part of this, they asked for my email address and password. I gave them this and they told me that the password was not correct. They sent me an email that I could use to reset it. This was, however, addressed to my wife. She is also a Vistaprint user for her small business and we both use the same email address.

Apparently, Vistaprint does not recognize that two people can have the same email address. I could reset her password but it would not do any good (and get me in trouble with my wife). I would just like to know how I could go about placing an order for repeat business with Vistaprint. Thanks for any help that you can give me.

I ordered yesterday, 05 May 2011, a pack of 250 business cards and paid by VISA the amount of 17.15 Euros. I received the order details and I printed it. So far so good. Later, I received an email with another order with the same number above and, with not the 250 cards I asked, but with 500 cards and at 26.36 Euros. I tried quickly to cancel that order and sent an email inside their web page, but I didn't receive any answer and right now the order can't be canceled and states that it was already shipped.

Some charges showed up in my bank statements over a period of 14 months. I complained about it here, and Vistaprint refunded me fully within two weeks and sent me a letter of apology. Well done Vistaprint. Thank you for quickly correcting this problem for me.

I ordered black t-shirts with my company name, number, and address. The print did was not that readable so the shirts did me no good. When I called, they said that they could try to find me a good deal with another shirt but would not refund my $19.00 for the two shirts I ordered--which I cannot use. They would also charge me extra for any shirt I would get. I have dealt with them for awhile and been happy with the product. But not anymore. So much for public relations with Vistaprint.com.

I ordered some business cards from them. They had four types of shipping: Slow - $5.67, Standard - $9.52, Priority - $13.68, and Rush - $26.20. I paid for the priority shipping. The package was shipped on 4/20/11 from Columbus, OH (2 houses down the road). I still had not received it on 4/22/11 so I went to the post office. They said that the package was mailed "standard bulk mail," which is the slowest way possible. Normal postage would have it delivered within 24 hours from Columbus. I am losing sales by not having these business cards. I could have gone to a local printer and would have had them already.

In doing my taxes this year, I noticed that there was a recurring debit to my account every month starting from June 2009 and ending in July 2010. For the first ten months, it was $14.95, and in the last four months, it went up to $17.95. Upon further investigation I noticed that the charge was coming from a VistaPrint Club and that somehow, they sign you up in their fine print and charge you monthly. I really like VistaPrint's services and I hope that they make this right. The total cost is $221.30, plus the pain of dealing with the mess.

I've ordered cards in 03/24/2011, and I've already paid for this (order nr. **). I didn't receive it yet, although the dead line was on 04/14/2011. I asked for help from the Consulate of Netherlands but they said to me that they can do nothing to help me. It was the worst experience I've ever had in buying from the Internet.

What a shame! Caveat emptor. Buyer, beware. I've always found it interesting how a successful company can sabotage its future because of greed. I recently discovered a charge on my credit card from VP Rewards. I found that Vistaprint had been charging me for services I never received. Granted, apparently it was in the fine print I guess when we placed an order. And they claim that we checked the box for this service. But we never received any form of information as to what we were purchasing monthly for $29.95! No mail or email was received. It at least appears that they were keeping a low profile for what they were charging us for. The shame is that we've ordered lots of products from them over the past few years, but never again. Taking advantage of customers is so short-sighted like me. Just go away!

I absolutely love Vistaprint. I have used them for 85% of my business--from calendars, business cards, banners, pens, and engraved products. My customers love the items, and I love them. My order is correct and on-time with shipping. When I have called in, my issues were handled fast and correctly. Sometimes, the shipping is a little ridiculous and I wish that they would give more lead way with designs. Nevertheless, I am very pleased with them.

I had ordered checks from Vista Print in the past and ran out. I went online to re-order more checks. I was pleasantly surprised when the checks arrived over a week early. However, when I inspected the checks to make sure everything was correct, I realized that the checks were numbered wrong. They had printed check numbers that I had already used. I called customer service to see what could be done. I explained to "Carl" that I had specified (exactly as asked) what check number to start with. He claimed that the "check preview" showed a different starting number than I was saying and basically blamed me for the error since I placed the order online without assistance from a representative.

I told him I wanted a refund or at least the correct checks. After several minutes on hold while he checked with his supervisor, I was told that they would gladly make the order right, but I would have to pay for shipping again. It wasn't my error so why should I have to pay for shipping again? He said that they couldn't give me a refund. The order was for $35, not that big of a deal for them but it is to me. After this complete refusal to correct THEIR error at their expense, I will never use Vista Print for anything. I don't care if they are the fastest, the cheapest, or the only place to get something. They have lost yet another customer and I will tell everyone I know about this experience!

Vistaprint are as bad as a company can get, without being sued for it! They took my order one month ago. They said it will be delivered on the 12th of March, and it is still processing! Furthermore, they don't have a customer service representatives, no email to send your inquiries to, no telephone to call, nothing. Even if you want to cancel your order, they will not refund your credit. They will give you store credit, meaning that you will still have to deal with them again! Vistaprint is, by far, the worst online experience I have ever had, and I have had a lot of them! No sane person should make the mistake of dealing with those indecent liars.

I ordered return labels on December 21, 2010. Every time I log in to track my order, the delivery date is pushed out farther and farther. The delivery option says "21 days" yet my delivery date is now 2/24/11. That is over 2 months since I placed the order!

I finally received some return labels last week, but they are not the ones I ordered. I ordered vanity labels printed on a patterned background with a specific font, and the ones I received are printed on blank white labels with a plain font. I don't understand why I received these labels!

I emailed customer service last week and have received no response. My order number is **. I will never order from Vista again.

I was enrolled by Vista Print into a rewards program without my consent. Once I noticed it several months later, I called to confront them and ask for a refund. I was told on 8/19/2010 that I would receive a refund for the months of 3/11/2009 through 8/19/2010, totaling 12 payments of $14.95 and 6 payments of $17.95 which is $287.10! I have yet to receive my refund and it is 01/24/2011, 5 months later. They have record that they refunded the money, but the payments were never sent to my bank. I have called them numerous times and have records of their names and ID numbers.

I ordered a number of different calendars as Christmas presents from Vistaprint's Singapore website. They arrived in time for Christmas and I was pleased with the quality. Can you imagine my disappointment to find on giving them, that the company had spelled February, "Febuary". This is an unforgivable error for a company that produces calendars.

On the Singapore site, there are no contact numbers so I emailed customer service. Now this error was not the end of the world as these were family presents, however I really felt that the company should be aware of the error and acknowledge it as such. I couldn't believe it when about 5 days after I emailed them I received a very impersonal email telling me the error had been corrected and all my products had been re-ordered. I did not want extra calendars and I emailed them as soon as I received the notification. I live in Singapore and I had the calendars delivered to Australia where I was spending Christmas. They will arrive there and be thrown out. It is such a waste of resources. It took another 5 or so days for them to respond saying that it's too late to withdraw the order.

If it had been me running customer services, I would have offered me the choice of a reprint or a voucher for future use. As it stands I won't be going back to Vistaprint due to their very lackluster customer service. A voucher may well have tempted me back.

I order Holiday cards, with a coupon that I had purchased, and I got 2 more calendars. I received an email telling me that my purchase was to arrive on December 17, 2010, earlier than expected. The original delivery date was January 1, 2011, but that day also, has come and gone. Now, the cards are totally inappropriate, as they say Happy Holidays, which have now been over for a while! I wrote asking where my order is, but have yet to receive a response. This is the first, and probably the last time that I will do business with them, which is unfortunate, as I do scrapbooking and digital scrapbooking! This usually means lots of prints and books.

My credit card keeps getting billed for services that do not belong to me. I've emailed back and forth with customer service and they refuse to do anything. I keep getting billed for 2 separate amounts each month.

I ordered this website and was assigned a web address. I have a domain name and want to use that. At first, the website showed up on the web correctly. I have changed the name servers and now I can't even find my website on the web. I am not happy. This should not happen. I'll probably end up canceling the website and ordering another one from some other place. Oh, and I also have hosting, but what good is that if nobody can find me! It's hard to get to talk to a real person at Vista Print. That's a problem.

I put in an order this morning and I was being overcharged. My order is $47.92 but my bank got a difference in money worth $100.00. So, I need this cleared up. Send me a phone number so I can call when I can't get it right. May God continue to bless you.

I have spent over $100 so far with Vistaprint CA with no issues thus far. I always read the fine print of any web site and take screen shots of everything so that I have something to fall back on for proof if necessary. I look forward to receiving my goods every time because of how good everything looks. My only issue is how prices of everything in my cart changes from browser to browser or by just logging into my account from one day to another but I have never felt as if I was being scammed.

I ordered a photo wall calendar as a present for my parents. I received it today and to my disappointment, noticed that two photos within the calendar had been distorted. Therefore, ruining my surprise present. I would appreciate if I could be compensated. If a proof is required I can send a scanned copy.

I was offered free business cards, but, of course, there was a charge. Now, I am constantly getting email from them and there is no shutting them off. There is no way from their website to tell them to go away. I have no use for such business practices.

I have done quite a bit of business with Vistaprint. I find the quality of their products to be quite excellent and their shipping time for me as been more than satisfactory.

My only complaint or issue with Vistaprint is that everything I design a project for them to print for me, they always find a way to put their logo on my work. I called and emailed them about the matter. They promised and assured me that it won't happen again. But, the very next order, there's the logo again. They are fast to issue credits but my customers have to wait for a clean product.

I just wish they would stop putting their logo on the design work that I do for my customers, especially when I don't even put my own logo on my customer's projects. It makes it appear as if Vistaprint is the creator of my work.

I have done quite a bit of business with Vistaprint. I find the quality of their products to be quite excellent and their shipping time for me as been more than satisfactory. My only complaint or issue with Vistaprint is that everything I design a project for them to print for me, they always find a way to put their logo on my work. I called and emailed them about the matter. They promised and assured me that it won't happen again. But, the very next order, there's the logo again. They are fast to issue credits but my customers have to wait for a clean product.

I just wish they would stop putting their logo on the design work that I do for my customers, especially when I don't even put my own logo on my customer's projects. It makes it appear as if Vistaprint is the creator of my work.

I placed two orders for Return Address Labels on December 10 - ** and **. Last Thursday, I received 130 of the second order and notification that the rest of the two orders would be delivered by December 16. I was hoping to use them for Christmas cards, but I would still like to receive them especially since they have already been paid for!

For weeks, I worked on a photo book on the Vista Print website. On December 2, I ordered two copies of the book I created. They were to be very special Christmas gifts for my grandmother and daughter. The total cost was $65. The order details said they would arrive on or before December 16. On December 17 I checked the order status and it said they had shipped. On December 21, when I still had not received them, I called customer service. After speaking with three different representatives, and being kept on hold for many minutes, I was told that they were having a problem with these books.

Apparently Vista Print is outsourcing the production to some other company. They told me that since there was no tracking number, I was just out of luck. They offered me a refund but said there was nothing they could do about my Christmas presents. Now, three days before Christmas, I don't have the thing I was most excited about giving. This truly has ruined my Christmas for my grandmother. Vista Print's lack of caring or concern just disgusts me. I am livid and will never order from there again.

My account # is **. I ordered business cards and nothing else. You keep billing me $4.99 a month for something I did not sign up for. This has happened 3 times. I have no idea what this charge is unless it was some hidden charge that you did not make me aware of. Please take care of this and refund my money and take me off any lists that you have put me on without my knowledge.

I ordered letterhead with a special Vistaprint image on 11/30/10 for a mailing that I needed to put in the mail by 12/09/10. I paid for 7-day delivery and my Vistaprint confirmation said I would receive my order on or before 12/06/10. My order didn't arrive until 12/10/10. I wasn't able to get my mailing out on time to promote our 12/12/10 event that was publicized everywhere with this particular Vistaprint image. I would have paid for the 3-day shipping if I had a reason to believe that the order wouldn't arrive in time. I had never had this problem before. I contacted Vistaprint and they refunded the shipping cost to me. But that was a drop in the bucket compared to the donations that could have come in as a result of this concert.

We had spent nearly $700 on promotion materials from Vistaprint just for this event. I felt like a credit in the amount of $25-$50 would have been more appropriate. But the refund we received was $7.80. I was told that it was impossible to issue any kind of additional credit. I was prepared to spend another few hundred dollars for additional Vistaprint promotional materials for our next event. Now I will have to find another company that provides similar services. I contacted Vistaprint and asked if they would send the document as a pdf so I could get it in the mail on time. They said it was impossible. I understand that there are image copyright issues, but the date of the event was on the document and all of the other publicity.

I purchased some calendars from Vistaprint. I gave my credit card details for the invoice amount of $70.23. However, my credit card has been debited by $90 plus come currency charges!! I go in through the vistaprint site which is in my favourites, so I am wondering if they have charged me for some other country's currency! A major problem is that there is no contact for them. I tried customer service and had one reply that gave me a fax number to fax my documentation to but there is no area code with it and every day I ask customer services (email is the only contact I can find for them) to tell me what country/area code the fax number is for.-But for 2 weeks now, I have no answer and they have taken an amount I did not agree to out of my credit card. I did not agree to pay in any other currency or the amount of $90+.

Nowhere on my order did it say it was some other currency and considering I was using the vistaprint new zealand site, I consider I have been ripped off and am very concerned that I can okay an amount on my credit card but they can change it to whatever they want plus not be available to respond! Where on earth are they? The products are good but there is no customer service anywhere. Most websites give contact details; you just go around in circles with vistaprint. Thanks.

I have used Vista Print with no issues whatsoever. There is a phone number to call and I always get right through and they are very helpful. Everyone needs to be more careful when they are ordering from any website. I actually accidentally ordered a magazine subscription because I wasn't paying attention. I do not blame Vista Print for me not paying any mind to what it is in the background.

On November 30, 2010, I attempted to place an order with Vistaprint for 50 greeting cards with envelopes and 50 return address labels. I entered all the information on Vistaprint's website. I was in the process of ordering when a screen came up and asked me if I wanted to order additional cards and labels as a "bonus". There was no other information on the screen to say that I would have to pay an additional cost for the bonus items. And there was no information stating how many additional items I would be getting. I clicked on "order" for each item, because the screen didn't seem to give me another option to continue with placing the order. I just wanted to get the order moving. Meanwhile, I thought I would be charged for only 50 cards and labels I was ordering. And I thought the extra items would be free since they were listed as "bonus" items.

When the screen changed, I found out that the order doubled to 100 cards with envelopes and 280 labels instead of 140 labels. I wasn't unhappy with the increase in quantity, but discovered that the total price jumped significantly. When I called customer service, I explained the situation and I asked for the quantity on both items to be changed back from 100 to 50 like I originally was trying to order. The man on the phone stated that I would only receive a quantity of 50 for each item. When the shipment arrived, I received 100 cards with "business" instead of "greeting card" envelopes, plus 280 labels. And I was being charged for the "bonus" items on top of the original price. I called customer service again and they wanted to give me credit on my account. I insisted on a refund to cover the cost of the bonus items that I wasn't expecting to pay for.

I did receive the refund. But I also requested another shipment of envelopes to fit the greeting cards. I was assured that I would receive new envelopes within 3 business days. Several days had passed and no envelopes arrived. When I called customer service to ask about the envelopes, the woman told me that the order for the envelopes was never placed. She offered to place another order for the envelopes. I said "no" as I needed the envelopes immediately in order to get the cards out in the mail. The timing for receiving these items was critical as they were bought for a friend who needed them that week for notification of an address change. I had to go out and buy boxes of Christmas cards so I could get the 5 x 7 envelopes I needed to fit the greeting cards I already had from Vistaprint. As a result, I paid Vistaprint for their cards but also had to put my own money out for boxes of cards and envelopes that I shouldn't have had to buy at all. In my estimation, the customer service department for Vistaprint needs an overhaul.

I ordered a rubber stamp from them which works fine. But the business cards are terrible. The writing is so small that I can't see my name; address;phone number; and e-mail address.The cards are so bad, I can't do anything with them.They also did this terribly small printing on an area of the card that has a dark background. The alignment is also off.

This was a total loss of my money and I had to rush to a local printer to have more cards printed up correctly.

When I ordered business cards from Vista Print the price was charged and I paid immediately. The company wanted me to try a website for 1 month free. At the end of the month, I could cancel it at no charge. I emailed before the end of the month to cancel the website ** for me. No money was due. I have been charged $4.99 and another $4.99 each month and I have tried to cancel each month. I have bank statements to prove that they have been taken out for 6 months.

Someone has placed an order using my bank card and I never seen the shipment. I have tried and tried to get online to get their toll free number or email to email someone, but cannot seem to be able to get through to them or get the number because their website is saying: Web Page Cannot be displayed. I have tried from numerous different computers and every time that's what it says.

I placed my Christmas card order the morning of 11/29 and it took a week to print out my order of 50 cards. Supposedly it was mailed on Monday, 12/6 and expected delivery date is on or before 12/20. I live in Massachusetts, the same state that Vistaprint is based in. Granted, I ordered using the cheapest shipping, but I feel like they punish you for not spending more on the shipping or they are lying about when the order is shipped. It is now 12/10 and I still have not received my cards. I find it hard to believe that it takes more then 4 days for my order to arrive USPS in the same state. Customer service is terrible as well, the woman on live chat just reiterated what my tracking in my account already said.

Another woman on the telephone said I would definitely receive it by the 20th. Well, no ****, that's what the tracking already says! I've ordered "free" products in the past, while just having to pay shipping and I've never had to wait over 10 days to receive my order. 21 days for a delivery time is absolutely ridiculous and that is where they are obviously making their money. Shame on them, I will never order from them again.

Order number *** was paid for by debit card, but Vistaprint will not ship the cards. The cards were ordered on 10-6-10 and after 2 months of emails and untold loss in customers because of no cards, I paid a local company to print the card.

Try as I might, I cannot finish paying for an order in my cart. I cannot email them, you hit the button and it doesn't go through. Furthermore, when I go back to my cart the price for item has gone up. I put so much time into laying out my calendar that I am reluctant to go to Costco but I guess I will. Their website right now is awful! December 7th, 2010.

I ordered business cards, a stamper, and window decal. The cards and stamper arrived. I was told the window decals were shipping separately. When they didn't arrive, I checked the tracking and it indicates they had been delivered to me the same day as the cards. But they hadn't. I searched the website for an email address, a phone number, and contact info and finally found an 800 number. But it doesn't work!

I ordered business cards and a rubber stamp. I wanted to contact customer service and it kept bouncing me back to the question page. I did finally find an email address and did email them about the problem. The problem is I spent money on this stamp and cannot use it. My email address on the stamp is not all on one line. The m for the com is on another line. The business cards that I ordered are really nice looking but the printing on the cards is so small you have a hard time reading it. Either they do not check their work or they have people that just don't care. They are getting their money.

My order has not arrived as promised .l ordered on Oct 26th and my order was supposed to be here by the 9th of Nov. There is still no order or response from Vistaprint; I tried emailing them 8 times with no response, I tried calling them, there is only an automated voice recording that says your order has been shipped . Please someone hook me up with a live Operator or a legitimate person so l can get my refund. It's almost a month now and i need my money back. This company is a rip off. At least have the courtesy to email or solve my issue. Even if l have left my home and cell #, there's still now response.

I love Vista Print. They have handled my web page and flyers, cards, tickets, business cards. They have gone out of their way to make my deadlines. They even sent us free stuff. You people who are complaining are not paying attention to your orders. When I call, they are courteous and helpful.

Vistaprint You suspended my email marketing account. I have made two call to try and resolve the problem which seems to have been a futile effort. I have been a customer for approximately 10 Plus years. Your customer service stinks to say the least. At least have people that have a grasp of the English language when we call in with a problem. I'll keep my website only because it's a big pain to do another one. I will never order another thing from you again and will post this on all social networks so everyone will know what inferior service you offer.

Give me my money back! From 6/17 to 9/20, you charged me a total of almost $40 US with $4.99 twice a month! You said that I will get refund, and that didn't happen! I am so mad about this! Also, I emailed your customer service several times! Nobody can give me the solution! Please email me at **. I don't know what I can do about this, so I came here.

I have dealt with them for three years. I have ordered paid products, free products, and combinations. Yes, their shipping can be a bit high, but you get a chance to review everything, including the shipping costs, before you pay. My order has always been exactly right on time and I get compliments all the time on my business cards.

I ordered business cards from Vista Print on October 28, 2010. On November 2nd, I received an email stating that my order was shipped and will arrive by 11/11/10, and it also gave a tracking number. On 11/11/10, I was waiting for the FedEx driver. I decided to track my package to make sure that my Vista Print order was out for delivery. When I tracked my order, the FedEx system said my order would not be delivered until 11/15/10.

I then called Vista Print, and they told me that the date in the email Vista Print sent me was an estimated date and not a sure date, but the email stated, "Order to Arrive by: 11/11/2010". Meanwhile, I have a trunk show on 11/13/10 to sell my goods with no business cards. Needless to say, I will not be using Vista Print again. Vista Print offered to refund my shipping charges.

When I visited their website and clicked on my account using my email and password in order to track my order, I was told I have no order! This company is a rip off!

I thought I was getting free items from Vistaprint and prices were low but while going through the order process I found the prices were much higher than indicated. I'm not happy with "come on" pricing so I shopped around online and found BestValueCopy for the flyers I order regularly and they were much less expensive with very good quality.

This company has printed my checks twice with the incorrect account number. They said it was my error even though when I called to correct it last time, they verified it with me. They sure aren't worried about customer service either; they are very rude and not admitting their mistakes. They are, however, making lots of money by keeping the shipping and "handling" you have to pay. Beware and pay a little more to get quality products and service.

VistaPrint advertises a service called online search profile that is supposed to submit your profile to 100 search engines. They then provided links to eight of those engines so you can check your results. Your information is supposed to be posted in 6 to 10 weeks. After 12 weeks, my information shows up on only two of the eight engines they listed. A random search in other engines shows no additional postings. I contacted VistaPrint Customer Service on October 20 and reported the problem. They said that they would get back to me.

They followed up with an annoying form of email which did not address the problem at all. I then traded 6 or 7 emails with them trying to get them understand the problem but to no avail. I don't think they actually ever read my emails. They just automatically responded with an irrelevant form of email. So in total exasperation, I called the customer service yet again and asked to speak to a supervisor. I spoke to a supervisor named Carla who assured me that she would look into it and get back to meet. It is now November 3 and I have not heard back yet. All this time, I'm paying for the online search profile. Beware VistaPrint!

I have never had a problem with vista print. I saw some people complaining on this site that the final product was not to their liking, that's what the proofing is for; or others that there is no customer service. For those of you expecting to get 250 cards for $5 in shipping alone, let me break it to you, your order is next-to-worthless. Any print shop will not give priority to low-end, small-count print jobs. My order, 50 postcards, that I got for free is taking too long to ship. Consider the logistics of it all first.

I placed two orders for business cards, and now I'm being charged $17.95 a month for a service I did not request or order. Upon talking with a "customer service rep", I was told that I may have inadvertently signed up! Not so! Since my last order of business cards in early 2009, they have been charging my credit card $17.95 a month, which I missed on my account updates.Today I was assured they would put a stop to this auto withdrawal and send me a refund..

I sent my payment a month ago and I haven't got anything. I go to the confirmation and said my payment is on hold.

Several months ago I purchased business cards and paid by credit card. Every month since then they charge me that same amount to my credit card. I called and told them about it, but, alas, I am still being charged on my credit card each month for not buying a thing. Help!

Back in September, I ordered business cards and stickers. The site is very slick and colorful. Everything went well until I tried to sign out. Then I was told I had not purchased enough and the order could not be sent. I could either decrease the time it would be sent or I could purchase more. I decided to change the time to process the order, so I ended up with one free item and one purchase item for a total of $18.89. Once it went through, then the problems started. I was told it would take longer than expected because it's from the time the order is processed, not sent. That would mean my order that was sent in September would take until December 1, why?! I paid for 14 days.

Even if you processed it and sat on the order, it still would come no later than October. I have called and talked customer service who sound scripted. I sent 6 emails and got the same individual twice with an, "I am sorry about your order; here's some free or discounted stuff." Well, I want my merchandise that I ordered or my money back, period! It's a postal money order and they claim it was cashed so I am requesting a copy of my money order. The only thing left here for me to do is put a stop payment or contact the Better Business Bureau. Attention, everyone! Don't do business with this company, it is a rip off!

Back in September, I ordered business cards and stickers. The site is very slick and colorful. Everything went well until I tried to sign out. Then I was told that I had not purchase enough and the order could not be sent. I could either decrease the time it would be sent or I could purchase more. I decided to change the time to process the order. So I ended up with one free item and one purchase item for a total of $18.89. Once it went through, then the problems started. I was told that it would take longer than expected. The time the order is processed and not sent would mean that my order would take until December 1. Why? I paid for 14 days.

Even if you processed it and sat on the order, it still would come no later than October. I have called and talked to the customer service who sound scripted. I sent 6 emails and got the same individual twice with an I am sorry about your order. Here's some free or discounted stuff.' Well, I want my merchandise that I ordered or my money back period! It's a postal money order and they claim it was cashed so I am requesting a copy of my money order. The only thing that is left here for me to do is put a stop payment or contact the Better Business Bureau. Attention everyone! Don't do business with this company. It is a rip off!

This is a complaint about Vistaprint. In my case, while ordering business cards from VistaPrint, as I did in November of 2009, there apparently is an invisible, or nearly-invisible check box (when I went back today searching for this check box, I could not find it) that is already checked. If you do not uncheck it, you have signed up for monthly charges on your credit card into infinity for business services from BusinessMax. So, I was charged $14.95 a month for 11 months without noticing until now.

Where do I begin? I have two websites. I've had them for two months with absolutely no activity, as they promise to put me all over the web and it it isn't even found by anyone, yet they claim there is all this activity. I asked for extension on one of my websites because I was unhappy with the current activity and there are fallacious claims. Instead of implementing the requested extension as they agree, they inactivated my account so I couldn't access it at all. I found out several people tried to reach me which constituted in me loosing about $2,000 worth of business.

They report untruthful accounts of activity, and record charts on your site that make you think you are getting all this attention. I have a unique wedding product and I'm successful when I just send postcards, so I know this website of theirs is bogus. I have two. The other one is active but I do not get any emails or phone calls from it. Neither one of them can be found on the WWW after two months still. They claim I am on a million different search engines. I have tested all the search engines I know and I am not found at all. It making me look like I am lying to my business colleagues. Also, they will send you free product offers, but when you are ready to check out, it isn't free, and there is no way to remove it except to remove your designed product altogether.

This company is pathetic! There is no customer service ethics at this company. They pass all your questions and concerns to various people, nothing ever gets resolved. They don't stand by their word, and all the emails generally come from a Lori **. But you cannot reach this person to discuss anything, she is suppose to be head of customer benefits.

I received my order of business cards. The service was good and fast and I like the on-line design tools. I don't care for the print quality. The cards have a darkish back ground, which is fine, but the print is in white and small. The print should be more bold so that it is more visible. I have a hard time reading what's on the card, and my prospects will have a hard time reading the card text because they are older citizens with vision difficulties due to age. Good thing I didn't place a large order.

I attempted to place an order of 4000 business cards because I had received a postcard for a promotion ending today, October 8, 2010. I have ordered business cards from VistaPrint for 8 years with relatively few problems. At the Google page, the website listed 25% off site-wide. At the website, it listed on the top banner Special Offer Free Shipping on Orders of 500 or more premium Business Cards'. I selected the Premium Business Cards section and the banner said 80% Off All Orders Premium Business Cards. Again, I did nothing more than view the choices of cards. I made my selections of the 5 different styles for a total of 4,000 cards then the prices came up at 25% off or $23.24 for some and $11.74 for others totaling $93.20. When I hit checkout, the prices changed to $39.79 and $29.49 with added items that I had not requested for a total of $349. I removed those unwanted items and got down to $169 but not the expected $93.20.

I called the customer service number and the representative's explanation was convoluted and impatient. She eventually changed my order back to the 25% off prices but bristled when I asked about the free shipping, the 80%, and the $10 off the postcard. Her supervisor came on to straighten me out' saying that I could not choose all these offers. I explained that I did not choose them I just saw them as I assembled my order and had no way to know what I was getting from them. I selected nothing. She was impenetrable and unwilling to acknowledge or recognize that the trip through the ordering process showed me all of these offers and gave me none of them at the end. I finally accepted her offer of the 25% off which she placed in my order form. When she hung up, I hit checkout and all the prices reverted to $39+ each. The phone number I had used no longer accepted calls.

Fortunately, I remembered the pathway they took to get me the 25% off and used it to finally get that price myself. The web address for the postcard promotion did not exist. They requested me to change my P.O. Box shipping address due to inability to ship orders over $500 or with clothing from Canada. I was doing neither but changed my address. They rejected my zip code as wrong'. I re-entered it 3 times as instructed and finally had to choose another address to ship to. At the final order, I changed my shipping address back to my incorrect one' and it worked fine. What an unpleasant experience! I can't imagine ordering from them again after this. The good prices may not be worth the angst!

Their website order process was a travesty of lateral marketing and there was no customer service, no matter what the website and phone menu suggested. I had to order three sets of invitations. First because they did not ship by USPS, as the website said they would, resulting in misdirection and non-delivery of that shipment. Then, a second time because their website refused to accept the number of pieces that I ordered and the correct address I entered, so it decided on its own and processed the order. Then, a third order to correct the errors of the first two, but again with the number of pieces that I did not enter on their website form. I have, of course, been billed for everything, which was especially galling as I upgraded everything to the best paper, etcetera. It was a complete waste of money as their best was printed on cheap low-quality paper. Their "rush" delivery was fiction for which I paid an extra $26 (or was it more?).

The best paper invitations turned out to be cheesy, flimsy, and a real embarrassment. These invitations were for a 95th birthday celebration given by the honoree's wife, no spring chicken herself. The time, delay, confusion, misdirection, and poor quality of the finished product of this series of transactions had been very upsetting. It's not as if there was time to get an alternative, something decent, or another opportunity to have this event.

I had to order three sets of invitations first because they did not ship by USPS as the website said they would, resulting in misdirection and non-delivery of the that shipment; then a second time because their website refused to accept the number of pieces I ordered and the correct address I entered.

So it decided on its own and processed the order; and a third order to correct the errors of the first two, but again with the number of pieces not what I entered on the website form. I have of course been billed for everything, which is especially galling as I upgraded everything to the best paper, etc., a complete waste of money as their best is printed on cheap low-quality paper. Their "rush" delivery is fiction, for which I paid an extra $26 (or was it more?). The best-paper invitations turned out to be cheesy and flimsy, a real embarrassment.

Ordered business cards from them way back in 2007. Recently discovered, they have been charging my account for Vista rewards at $24.95 a few times a year. In 2009 it was $17.95 and this charge occurred 5 times. This is a service I never signed up for and judging from other comments on this site a prevalent scam. Do not use this site.

I had a letterhead printed and they printed it with the crop marks! They have no customer service anymore. There is only an email which they say they will answer within 48 hours but they have never contacted me. I can find no phone number or address of them.

I have a business website with Vistaprint and we have closed the business. So I called last Friday to close out the account. I called six times and got thru to their order department every time. But when they transferred me to the cancellation department, it cut me off every time. On my sixth call, I told the woman at extension 5253 to cancel my order. She said it would be taken cared of Friday. She lied, it is still up and running. I will tell everyone to stay away from this companybad business dealings. I will file a complaint with my credit card company and spread the word all over the internet about this sorry company. I will know if they charge my cc again.

I am here to complain about the inefficiency of the customer service. I have made a total of three purchases since 28/7/2010, amounting more than 60 euros. Some of those orders were guaranteed under seven days delivery, but till now, 16/9/2010, I have not received anything!

I brought this matter to the customer service and was promised that my order will arrive within seven working days, but I only got more disappointed. I wrote another letter of complaint, Marcilyn ** (Vistaprint Customer Service) gave me the option either to re-order to a different address or have my money credited back to me. I have chosen to reorder as I have spent a lot of time designing the products, but Vistaprint has kept me waited yet again. It has been four days and I still haven't gotten any reply from the customer service whether they are delivering my products!

I demand a good explanation of this matter. If Vistaprint could only fail to deliver products as promised, return my money and I want a letter of apology.

Back in May of 2007, I ordered some graduation announcements for my son's graduation. While recently reviewing my credit card statement, I noticed a monthly charge from Vistaprint. I, in no way, ever signed on to this program. In calling my credit card company to question this charge, I was connected through to Vistaprint.

They proceeded to inform me that I did in fact sign up for this program sometime during my order in June 2007. After some discussion, I found out that I was charged for the last 40 months at different ratesa total of $751.00. I am pleased to say that she agreed to credit my account this money. I am very concerned about their way of doing business and I would highly discourage using their company for any business.

I created a website through vista print. It was pretty easy,simple, & fun. But now I can't get to my dashboard. It says they have tech problems, but when I tried to build a new one, the dashboard popped right up. I think if I'm going to do this right, I just need to go to a weber or something. I don't even have a ph number for these guys.

The business cards that I ordered from Vista Prints have very bad quality. You can hardly read it. I sent an email to Vista Prints, but none replied to my email. I am trying to find out their phone number but can't. How should I find their contact information?

Do not, I repeat, do not order anything from Vistaprint online! They charge different amounts to your credit card (for their accounting conveniences). They charged the wrong amount first and changed the amount, cancelled the first one, so it looks like my card has been charged three times. They don't even have an 800 number listed on their website. I found the number here. They trick you with wordage by saying if you add this much, shipping is free and still charge the shipping. What a waste of time and money. I can't believe these people stay in business.

My computer has also blocked all of their websites. And I also cannot find any way to talk to them. My emails are not answered. It is frustrating as I have used their products and was satisfied with the quality.

Vista Print is a scam site. It is that simple. Although they have great prices for their service, they sell you cc info to affiliates. In my case for the past six months, a company called Great Fun has been fraudulently deducting money from my account. They say I signed up through Vista Print, but I did not as I selected "no" on all promotions. I don't even know who these guys are.

Great Fun has well over 1,000 complaints of fraud on the BBB website. My advice to all is you pay a little more and go someplace else to get your stuff printed. If not you, will be scammed by one of their affiliates. I was lucky I caught the charges early and only lost $64.95, which the company refuses to refund.

On 2 separate occasions, (July of 2010 and August 28, 2010) Vistaprint debited my bank account for $5.99 each. I don't owe them anything, and I never gave anyone my authorization to access my account. Please return my money to me, and remove my account information from your records.

I ordered business cards from Vista Print in September 2008. The website offered many opportunities to join other services and I clearly declined them all. However, I recently discovered that a company called Business Max, which was one of the companies advertised on the Vista website, has been taking $17.95 from my account since September 2008. Over a period of time, this has added up to $430.80, to which they refused to refund to me. I want my money back and when I called Business Max, they will not cooperate with me and told me how to go about filing a complaint. I have overdrawn on my checking account and bounced several checks over the past years due to their taking money without my permission. I want restitution!

I used Vistaprint numerous times, but was then charged $18.95 on my debit card under the name "Numberhawk.com" for something I never ordered. I am now getting my bank to file a dispute and to refund the charge to my account. I am advising other victims of any fraudulent activities like this, which is being done by a number of companies, to go through their bank and file a dispute. My bank will go back 60 days, but that could mean a refund of approx. $100, well worth the effort.

I ordered Vistaprint products. They charged it to a credit card. They should not have charged it! I want a refund. It amounted to $300 to $500. Please send refund right away.

I made the mistake of using Vistaprint for my wedding invites. It was great with two kids that, I could sit there in my own time, and create, and upload my own designs for invites. Took me hours, and hours to create, and recreate but thought I had still had plenty of time left for them to be delivered. I am still waiting. They are 5 weeks overdue now. I ordered them 2 months ago. I have no invites to send for my wedding.

When I tried to contact them, I got a UK number even though the website is in New Zealand. I have emailed numerous times and just got auto-responses telling me, that they will be sent, and this is not like Vistaprint. I have just checked my order status, and it has gone from delivered to canceled from yesterday. Not good enough. Meanwhile I'm still waiting, and don't know how much longer I have to wait, before I have to go somewhere else. My wedding is in 2 and a half months, but I still have no invitations to send out. I feel sick.

I have some credit with Vista Print. I have found it impossible to use it. I can't discuss this with anyone else, because there is no telephone number, or no way to deal with this personal question online. They don't respond to my queries. I feel like I'm dealing with an unresponsive, faceless company, and warn others not to deal with them at this time. It's only about $31.36, but still, it's creepy and unprofessional.

I ordered business cards from VistaPrint. The sample on the company web site appeared to fit my needs, so I simply filled in my information and ordered 500. The cards appeared with the type so small that one would have to use a magnifying glass to read them. I e-mailed VistaPrint (there is no way that I know of to talk to a live person), and was assured that the cards could be corrected at no cost. I resubmitted the cards and have heard nothing in over two weeks. They will not respond to repeated e-mails. What can I do other than stop the credit card charges?

I have read from others that they can no longer access VistaPrint US website through their computer. I want to add that so am I. I can't access the UK too. I found out that the reason is that my virus/security program which is Spybot on my computer has blocked their website. I unblocked it myself. Sure enough, I was able to access the US website. My computer was slammed with either adware, spyware or a virus. I re-ran Spybot and it was able to kill the bad files but it blocked the site again.

I have had no other problems except that when I access the VistaPrint website, so if you are having problems, check your computer for the files it has blocked because there may be a good reason for this. I'm not a computer expert. I can only share what happened to me. There may be other bugs associated with this in my computer. All I know is that when I opened VistaPrint, those bugs opened up too. On the good side, when I was using VistaPrint before this happened, I had a very good business experience with them. They produced terrific products that I ordered from them without any extra billings or any problems.

The magnetic sign arrived and were placed on my vehicle according to instructions. I was driving to a meeting that day at about 55 mph when it blew off the vehicle. I was able to retrieve them. I have tried to email VistaPrint to request that the charge be removed from my bill and have not had a response so I am disputing the charge through my credit card company and will not pay that portion of the bill. If you will send me a return merchandise slip, I will return them back. Thank you very much.

I am surprised to read all these issues with Vistaprint. I have used them for about 8 years give or take. I have placed at least a couple of orders a year and never had a problem. Yes, they offer different pricing for the same items depending on what ad or web link you start your purchase from, but you just have to be savvy and find the best deal for you. I have purchased thousands of business cards as well as note cards and labels. I've never had a complaint with the quality or really anything else. They are my go-to provider and I have no problem recommending them to anyone.

Vistaprint is not straightforward with respect to advertised charges and final charges for the printing of postcards, business cards and etcetera. First, for the charges for reverse side printing, no matter if you have the reverse sides printed in color or pure black, you will pay the full color price. They do list that a blank side or a gray tone is free but do not tell you clearly upfront if you only want one drop of black ink on the back. You will effectively pay the color back side rate. Secondly, the initial cost for the reverse side printing is $9. You will see on the screen that it is for the minimal amount only. The larger the quantity printed, the greater the reverse side cost but you would not see that anywhere until after you have completed your job.

I ended up paying $30 for 500 postcards with black text only. Third is the shipping charge. I selected the standard 14-day shipping and was approximately $20 which is on the high side considering their shipping volume. Fourth, once you have placed your first order, the prices you will see on the computer used to place that order will always be greater than another computer in your office. Lastly, was it too much gotcha' for me? I cancelled my order and we will see if they follow though crediting my card. I'm not holding my breath.

I have a website through them and I cannot get on the US site to update my web, only the UK site comes up. They indicate that it's my computer but I don't have a problem with any other site, just theirs and I noticed other customers have the same problem. I am paying for a website that I cannot access or update?

I am being billed every month for $4.99 and $19.97 for God knows what. I canceled the Vista Print order before it ever materialized. One charge is for a web site I could never get into. The other is $4.99 and I suppose for being old and ugly. I have uncontrollable anger and thoughts to repay them with a like kind of insults. I would do so as they are culprits of the worst kind, targeting seniors. They are scam artists. I want my money refunded. I plan to contact every government employee, every agency, the Better Business Bureau and President Obama. I am of sound mind but maybe not for long if this isn't cleared up satisfactorily very soon.

I canceled the trial period the next day and I just found out that I have been billed for the last year at $17.95 a month for a service I never knew I had.

I ordered vehicle magnets with vinyl lettering of my business. The magnet signs on three company trucks peeled off the door after 6 months. All are faded and useless.

Sometimes in January of 2009, I've ordered a few packages of business cards online from Vista-Print printing company. I've made 2 payments, one with my Chase card and second with my Capital One credit card. After only a few of months, unfortunately, I noticed a charge for $14.95 billed to both my Chase and Capital One accounts for "**" CT monthly from January 2009.

I contacted my bank, and called the number they provided. The lady on the phone insisted that I had signed up for some kind of rewards service when I purchased a business cards from Vista Print and claimed they had sent me an email confirming the service, which apparently is a monthly subscription for $14.95 per month. She was pretty nice about all and when I complained that I was sure I had never signed up for any such service, she apologized, but refused to refund any money. I remember her insisting that I was the one who signed for the membership and all what she can do is just to cancel it, making it all my fault. I wanted is to be over. I had no idea that it can be any kind of scam. I just wanted to cancel whatever it was and forget about it!

I've got an email from them confirming that my last charge for my Reservation Rewards Membership took place on 07/11/2009 and effective 08/05/2009 I will no longer be charged. I can provide this email and all also my credit cards statements. Since July, I've been checking my both accounts and haven't noticed any charges.

I do not use my Capital One credit card, it is in my drawer in case of emergency. I make payments online. I don't pay close attention to what in the statements, since I do not use it! I've noticed it only in May. I immediately called my credit card company, closed the account and filed a dispute. After contacting the Merchant (Reservation Rewards), my credit card company refused to refund any money back to my account since the merchant told them that I've been their member since January 2009. All this time and canceled it only in May of 2010. In then the same exact day that I closed my credit card account.

I've been out of country for a little while and I know it took some time for me to file this complaint. But, I believe, neither that or blaming me that I didn't notice this scam immediately making any of this legal. I need all the money, what was stolen from me. Please, anyone who is in the same situation, help. I can't give up. I will take any legal actions that I have to now and I am ready to take as much time as I will need to fix all this.

I have posted on this website before with regards to VistaPrint. So this is to update everyone with my outcome. I ordered 1,000 postcards and used this company, Marketing Services, to mail them out to my customers, (my mistake).

First, VistaPrint did not complete the order in the 1-week time frame they promised, when I placed the order with customer service. Second, after 1 and 1/2 weeks gone by, I got in touch with customer service, and they said it would be 1 month, before the order could be completed. This order was somewhat, time sensitive,in the sense that it was an advertisement for seasonal work. You shouldn't wait 1 month after the peak season starts, to advertise your services.

Ultimately, 1 month after their 1 month due date, the order was never completed due to unexplainable technical difficulties. After two months of conversation with customer services they never offered any apologies, a lot of defiance, and accepted very little blame. I've read other complaints from people who used this company.

My advice, think twice, and support your local businesses, because I've actually dealt with this same careless nonchalant attitude before with another online printing company, Got Print. Lucky for me, I didn't go as far as to place an order with that company. If you still feel you must, order at your own risk. Too many people have been burned. It's definitely not worth it. I'm convinced, never trust your businesses printing needs to an online printing company.

I tried to get some business cards through VistaPrint. I went far enough to enter data as requested, was shunted off the website and never got to the order of free business cards as advertised. I found two charges on my next CC billing that led back to VistaPrint. Those charges were from Privacymatters and Numberhawk.com. This type of robbery shows that there is no law force to protect fraudulent activity on the internet and that people like this are ruining the future of business on the internet. There is no law on the internet and no chance of recuperation when so duped. Disgusting! I am out $36.00 and would be out much more if I had not "lost" my CC and got different numbers they did not have. Question-- Is CreCaptcha another? You see where this leads?

I paid for a special 3-day delivery of advertising banners for my company. When they did not arrive, I began contacting VistaPrint. After 10 days of hassles with VistaPrint's customer services, they finally agreed to replace the order but advised me that it would be a further 14 days for delivery. Previously, I have had delivery issues and overlooked them, this was the final straw. The bottom line - I have found that dealing with Vistaprint is more hassle than they are worth. Due to the non-delivery of my product, I lost uncountable customers. I needed those banners for a special promotion, by the time they arrive, my busy season will be near the end and the banners worthless.

I ordered a few personalized items from Vistaprint.com Somehow something called Bizmax began to debit my bank account for the last 15 months! Supposedly you had to enter your info twice and enroll yourself. That is not what I did. I'm very careful when I buy things online because I know there are scammers like this out there. They billed me 15 times before I realized who and what had been drafting my bank account without my permission. Yes, I know, shame on me for not looking more carefully. I had seen the charge before and dismissed it as a stand in the mall or something my husband had bought, and unfortunately he had done the same.

Until I googled the name and found hundreds of others who have been scammed by this Company as well. I caution everyone! I am not easily fooled but they got me! From what I've managed to piece together, apparently a coupon of some sort pops up and you must hit "No, Thanks" to opt out of the program. If that's true, I'm sure I most likely would have just hit X instead to get out of the pop up. But apparently not responding with the "No, thanks" must have been the key. Vistaprint is well aware of this shady practice use by Bizmax on their website. If they were on the up and up, they would not allow it to continue. But it is still happening, therefore they are to blame.

If you order from Vistaprint, you better check your bank statement often! If you don't believe me, just google Bizmax or Vistaprint Bizmax yourself. Don't be their next victim!

Vistaprint is refusing to cancel a magazine subscription that was added to my order. The process of each order is having to go through page after page of additional products, all of which are defaulted to "no", but for some reason, this automatic subscription for magazines was defaulted to "yes".

They almost sneak it in there. You repeatedly click next, next, next, not wanting anything else and lo and behold, I'm subscribed to a magazine and they don't have any contact info for who is sending it! I spoke to the first guy who gave me that line, and then his supervisor gave me the same crap. She was very rude and repeated exactly what her representative said.

As I have read many consumer complaints about VistaPrint, I wanted to leave my great experience with them. I have recently ordered about $600 worth of merchandise for under $50. I have been ordering from them for the past 3 years. I have always been happy with their merchandise. As you order, they will send offers to continue to grab great deals.

For people who are getting upset, read carefully on their website. Yes, they will try to get you to buy one last thing as you place your order. Do not! It often changes shipping and can make it more expensive. Don't be greedy. Stick with your original order and don't get sucked into those extra special deals. That's not VistaPrint's problem if some customers are ignorant. I have never had to return anything as I have only been charged correctly and have always been happy with my merchandise. I have no comment on that.

I was scammed on the internet. Here is how it works for the BizMax-Vista Print scam. I went to the Vista Print site to order some business cards. I saw no offers to join the BizMax membership. Why, because the BizMax membership was in the form of a pop up banner. With my pop up blocker turned on this form never showed up on my screen. However, if it would have it would say something like to join do nothing but if you don't want to join un-check the box.

Since I didn't see the banner because of the pop up blocker I didn't uncheck the box and was joined without my knowledge or authorization and BizMax was able to gather my credit card information from the order I placed with Vista Print. I contacted my bank and they were able to get my membership fees refunded. I did not realize that these payments were being made for 5 years. Yes, I didn't review my monthly statements as I should have and found these charges before I did. I did not expect to be scammed either. I was able to recover all the fees paid except for the time I spent working out the return of the fees.

I just don't want others scammed as I have been and this company should be made to change the sign up methods to be absolutely sure the "customer" is fully aware of being signed up. Also, I never received one piece of correspondence from this company explaining any of the benefits so I was not able to take advantage of any such benefits. But mainly they don't correspond as they don't want you to know you are signed up.

I made numerous attempts to order their advertised free 250 business cards. Each attempt was corrupted by their adding product or services that I did not ask for, and I was being charged extra for it at check out. I canceled the check-out process and did not authorize the purchase. I subsequently found a site that listed complaints about Vista Print and saw that I am not the only one that is a victim of their scam. I am waiting now to see if they placed a charge against my Visa card.

Vistaprint do offer some very good products, especially for charities. But you can't order more than 4 items or else you pay for them, and then choose the cheapest delivery possible. That and plus VAT will be all you'll pay.

However, following my dis-satisfaction with Vistaprint last year, they offered and I accepted via email a refund of $147.20 as a 'gesture of good will. Needless to say, 8 months on, even with email proof of the agreed refund, and God knows how many email requests for the refund, I still don't have it. I now feel that they owe me compensation for waiting 8 months for a refund of my own--not our charity's money--because I've refused to order any more products from them until I have my refund. Unfortunately, I desperately needed to re-order some products yesterday and even that was totally messed up by Vistaprint and they tried to charge me for something I didn't order--again! The balance between products available is not equaled by customer care. Take my advice, stay clear of them.

I've used Vistaprint to design many, many publicity items for the animal charity I work for. But they constantly add-on 'extra' items, even when you've declined their inclusion. The limit of 4 items for free is written in a very small font and colored in light grey and is, therefore, very difficult to see. I didn't spot this detail as I have a filter screen, and ran up a large bill that I've paid for from my own pocket. I'm disabled and unable to work any longer, so the callous way Vistaprint squeeze money out of customers is shameful. But they have no morals or principles towards helping charities, unless it's to con money out of you. Unfortunately, despite trying, I've not yet found another company that offers similar publicity items for free. So I'm stuck with them, still no refund and dependent on them for products to help our charity. I'm caught by a totally unscrupulous, deceptive "company". Don't get caught by them.

I can't say that I have ever had a problem with this company. I have ordered loads of free stuff and always come through free as described, just pay the cheapest P&P even when an offer has ended and I've missed the date they have reinstated it. Top class service. Praise where praise is due.

I tried to place orders for large color postcards on three occasions and could not seem to get them completed. I finally got the last order in for $149.53 and then discovered they had also put in the two previous orders which I could not get to register, one totaling $169.02 and one totaling $214.93. I tried to cancel, but their cancel order system does not work.

They are a great company! I have gotten all promised free products every time. It has never been a mistake or misspelling when ordering business cards, postcards, car magnets or anything. I have become a loyal customer and will continue ordering all my printing needs with them!

I accidentally paid twice for a product and asked for a refund. I was told many times that I would be reimbursed but I never received my money back. I finally gave up trying and would never use this company again. I finally gave up trying and would never use this company again.

I am being billed a recurring fee for services or purchases that I have never ordered after placing an initial order months ago.

I ordered return labels that cost $1.99. During check out, they suggested I also buy the same design and quantity of the return labels for $3.99. They made it tricky by adding it to the cart automatically and gave two options: accept with or accept without the new addition. Once I'd checked out, they recommended the same labels (design and quantity the same) again on the order confirmation page but for $5.99, this time with free shipping. Even with shipping, my order was less than $5.99. Someone less observant might have been charged more than was expected.

Do not order from Vistaprint. I believe these folks are knowingly suckering people in with their free offers that are not free. You get these amazing free deals and when you enter the item, it comes up free on the page and on the order form that goes in with your order. Not, however, on the bill you get. Unbelievable. I just received an order with the box open on both ends and who knows how much junk came out the opened ends. This company should not be in business. My friends I told about this deal have had the same experience (Thank goodness I did not do the $5 deal for suckering your friends in although I did tell them about Vistaprint. You better believe I am telling them about Vistaprint now. I've got overcharges (based on my order entry), damaged packages, and hours and hours spent on this company.

I have placed several orders with Vistaprint and one of the orders was for 1,000 business cards but when I got the cards, there was a mistake, which now I can't use those cards. Also one of my other orders was two shirts that I was using for a children's fund raiser. They sent me one and never the second one and I paid for both!

I purchased a banner and business cards 2 weeks ago. They arrived in 48 hours, as promised, for my grand opening. I also signed up for the 1-month free trial for their website and here's part of the confirmation email they sent:

"Congratulations, you have signed up for a Vistaprint Website! A web presence will allow you to better communicate with your customers and market your business. After your free trial of the Starter Package, you will be charged monthly. Your first bill will be charged on 6/30/2010. Your satisfaction is important to us. If you have any questions, please contact Customer Care 1-866-811-1674."

That looks pretty honest and straightforward to me! Several of the other commentators are angry about Vistaprint's offers for free trials and then getting burned after not canceling as agreed. Have they never visited a website before? This is how most online businesses operate. Vistaprint is no more aggressive than Wells Fargo, my online bank. Their products are good quality and reasonably priced and I just placed my second order today.

They offered me free magnets and by the time I placed my order, I was billed for everything I was looking at. A total of $427.43! So I had no choice but to cancel the whole thing. I was going to order 200 magnets.

I have no problems with Vista Print's products. I have ordered business cards and brochures. The problem I do have is this: They add items to my "shopping cart" and include them in my total that I did not order and do not want. It takes a long time to figure out how to "delete" the unwanted items and if I am not careful, I end up ordering magazines or other promotional items that I do not want. Vista Print should allow customers to easily choose extras or promotional products without automatically placing them on the order without explicit permission. It's like, "We will go ahead and sell it to you unless you catch us and make us stop". I will stop using Vista Print unless they stop this practice. I'd rather pay more somewhere else than deal with it. I use Vista Print because of the convenience, not the price. When they make it inconvenient, I will go away. Get rid of the magazines and junk or make it easy to avoid them.

There were 14 unauthorized charges to my credit card. I will never order from them again. I would advise everyone to avoid this company! They did remove the charges. They had to, they were all unauthorized!

I ordered business cards online from Vista Print. They have continued to bill my credit card for $14.95 each month since the order. I have filed a claim with my bank. I actually had my card terminated and a new card issued to eliminate these charges which were never made right by the company ($14.95/month).

I had used Vistaprint twice in the last few years with no problems. However, my most recent order (April 2010) arrived with lines across the top of the card; obviously, they were not cut properly. I have sent complaints to their "customer service" and other sites and have heard zip. I will not do business with them again. Useless cards. If my cards look cheap (which they do, being improperly cut), my business may evoke the same thoughts, so I don't use them. In fact, I've thrown them out.

So far, so good. I have had no problems with the business cards I've ordered through Vistaprint. I have always used their templates and found them very easy to design. My two websites are running smoothly with no issues. One of the sites has been up for over a year. I have actually had customer compliments on my Vistaprint sites. I also partnered with one of their secondary vendors and am using them to process my credit cards. Once again, no issues.

After reading the other horror stories, I am counting my blessings that everything is working so well for me (so far). I hope people who are having problems with Vistaprint do not give up on getting their issues addressed; sometimes you got to be hard to get things resolved. Two things Vistaprint needs to remember: #1 The customer is always right; #2 If the customer is wrong, see rule #1.

This company has provided excellent to me over the past 7 years. I find their business card design tool very useful and handy. I always use the slow shipping option and my cards still arrive in about 2 weeks. Business cards is all I order. You need to be careful during the checkout process to decline offers that are of no interest. Just read the screens before moving on.

I ordered a photobook. Some problem occurred and was asked to correct one page, which I did. The second was cancelled as well, no explanation. When I called, I was put on hold and passed on to several representatives. None of them could answer a question or resolve a problem. After spending a couple of hours on the phone without resolving the problem, I will never do business with Vista Prints nor will I recommend them to anyone. In fact, I will discourage my friends from buying anything from Vista Prints.

I was online ordering business cards. At the end where you send your order in and all ordering is complete, another window came up with a clock offering you bargains within the next 10 minutes. Number 1 was good for me. The offer was 250 business cards for $15.74 plus free shipping. I clicked on this offer and scrolled down to check the status of my product total, to find that the $15.74 for the 250 was added to my order. However, the shipping $12.77 was still there. I checked to see if there was an edit button to remove the $15.74 for the reason I ordered the extra business cards was the bargain in free shipping. I could not find an edit button and there, my overview found that the order was automatically sent without my permission.

I am asking for a full refund for the shipping $12.77. The shipping was part of the advertisement in their bargains for the night. I request that the refund is put back on my credit card. I did find that throughout the evening, prices continued to change. When you went from screen to screen or when you went back to check on something to do with your order, the prices would change. This was disturbing!

Monies were taken from my PayPal account for I don't know what. I have not ordered anything except business cards and have had them for about a month and paid for them at that time. Please remove my name & email address from further Vistaprint advertisements. If I need them, I will contact them. Please do not offer me anything as I did not authorize this transaction. Thank you. This lowered my bank account balance when I was unaware of any such transaction.

I received the Sunday paper & your ad shows a picture with Mommy Cards (25),Tote Bags (1), Invitations & Announcements (10), Thank You Cards(10) & Mugs (1) and says everything here is free. I can't find it on your web site & also I typed in vistaprint.com/baby & there is no such web site with the /baby attached to it. What's up with this? I hope you will just send the free "Show Off Your Bundle of Joy "offer because it's free, isn't it?

I have been using Vistaprint for many years, primarily for business cards. While they do try to entice you with complementary products (e.g., matching return address labels), I have often seen items I did want to buy. The prices are reasonable for the quality, and I continue to use them for both personal and business use.

I placed an order for 1000 postcards and used the company's marketing services to mail out the postcards to my customers. I sent them out bulk mail or 3rd class mail. When I placed the order, the rep assured me that it would take 7 days to complete the printing process and because I went with the bulk mail, the Post Office had up to 15 days to mail out my cards. First of all, Vista Print did not complete the printing of the cards in 7 days.

As of today, which has been 17 business days after I placed my order, they still have not completed printing my order. When I called on the 7th day, they only had 3/4 of my order completed and when I called on the 12th day, they had only managed to print out 100 more. The reps are telling me that the Post Office will have the cards sent out within the 22 business days so they feel that they have not made any mistakes. But like I have been trying to explain to these people, if you would have printed them in 7 days and sent them to the Post Office, they would be in the mail.

But what they are doing is taking their time printing the order. Since I paid for 3rd class postage, they feel they can take the "up to 15 days" extra to complete the order and get them to the Post Office. My order is for a Lawn Care service which we know is a seasonal business and like I explained to the rep, if you all would have printed the order and delivered it in 7 days, as agreed, the Post Office would not hold my cards until the 12th or 13th day to mail them because I paid the bulk mail postage rate and not the 1st class rate.

I don't think I have the space to tell you how unprofessional the reps have been when dealing with an obviously upset customer but in a nutshell, their response was to meet me with much attitude and sarcasm, as if dealing with this issue was truly a waste of their time. I cannot put a dollar amount on the loss that may have accrued due to this issue nor can I display the words to truly express my anger when dealing with the "whatever" attitude of the customer service reps.

I have placed over a dozen orders this past year with them, cards, banners, rubber stamps, hats. I only had poor quality once and it was replaced pronto. I did have trouble reaching a person, but I did manage to do it. They were helpful and I have had a very good consistent sequence of ordering very attractive postcards, bus. cards, etc., which have helped my business a lot. One needs to be careful at the end with the shopping cart as a company that gives away free items has to make money somewhere and they want you to order complementing items. I always order slow shipping and it always comes faster than they say.

On May 12, 2010, I have had an account with Vistaprint for over a year for all my business stationery needs. A few months ago, I became involved with a nonprofit organization, and as a favor, I designed and ordered stationery for them through my Vistaprint business account. I have resigned from that organization, but still have their templates saved in my business account. One of the volunteers asked me to place an order for them which I was going to do, but in the meantime the person called Vistaprint and had my account email and password changed over the phone without my permission or without having to give the original password. It took me 2 hours to get everything back to normal. I have instructed Vistaprint not to talk to this person, but she is continuing to call them and having changes made to her order, which they let her place even after all of this confusion. They claim to have a security policy, but it is all about the money. I no longer trust Vistaprint and am faced with switching all of my printed business materials to another printer. This will be time consuming and will probably cost me money from my logo artist to set up another account.

I too was scammed by Vista Prints. I ordered business cards, car magnets, return address labels, postcards, rack cards, etc. The business cards were unusable due to the quality of the printing. They were unreadable and were cut off centered. I made several calls and no one at Vista Prints corrected the situation. The return address labels were incorrect and did not even have my phone number on them as I had requested. They overcharged me by almost two hundred dollars. They again charged my credit card for charges the next month and overdrafted me and took all the remaining money from my debit card account. The account is now closed and I have nothing to show for the hard earned money they stole from me.

This company bombards me several times weekly with email offers. I did not ask to be on their list and find it impossible to have my name taken off without opening an account with them. This I will not do! Make them stop sending their crumby emails!

On an order for invitations, invitation envelopes, RSVP cards and RSVP envelopes, Vistaprint sent invitation envelopes that would not hold the size of the RSVP items. On a call to them, I was told that I should pay for their mistake. A discussion ensued with a supervisor who was both haughty and unyielding.

I was in the process of ordering business cards online. Beware of their check out process. I clicked next as I was prompted to and return address labels were added as a charge. When I opted out, my order was processed and my card was charged. $5.99 turned into a $53.66 charge. Stay away from their website. It's a trap. Once they get your credit card info, any button you push completes your authorization. I am facing bank charges due to being overcharged.

Same story as others. I supposedly clicked on a banner, charges began on March 2009. Shame on me for not catching it until May 1, 2010. I called the crooks and got March and April 2010 refunded. I called the credit card company and they will not go back beyond 60 days. Absolute crooks! I lost over $170 for absolutely nothing. Bunch of crooks took me, but I also learned to go over my credit card with a fine-tooth comb every month.

I am so disgusted with this company. I ordered business cards that came to me botched and uneven. They are not usable. I tried to reach them on the phone number provided on their website, which is an automated program, which took me in circles and there is no way to reach a customer representative on it. I had to search the company name, and find an unrelated website with complaining customers to locate the real number with live individuals. This number that the company itself does not advertise. Why would they make it so difficult to get in touch with them? Go with PS Print!

Order was placed and they chose "slow" delivery which I can understand. But in tracking the order, the route it took is ridiculous. I live 3 hours away from origination (Orlando). It went from Orlando to Jacksonville back to Orlando to West Va in the am back to West Va in the afternoon then to Belleville, Mi in the am and returned again to Belleville, Mi in the afternoon. I can order supplies from a company in California get ground shipping for a fraction of what Vista print charges and receive it in 7 days. They need to be more fair with their delivery and delivery pricing instead of it riding a truck for 21 days lest it arrive sooner than I paid for. It's a waste of time for a driver to have to keep it, and move it because it wasn't supposed to arrive yet. This is good ole public relations.

Several months ago, I ordered 150 magnetic business cards. I just got down to the end of the stack and the last 30 or 40 are for a different company, Briton Automotive. I called VistaPrint to see if they would offer me free shipping on an order of magnetic business cards and they said the order was over 60 days old and I should have inspected my order within 30 days. They wouldn't be able to assist me with free shipping unless I placed an order over $50.

I need to reorder some business labels. Whenever I type in Vistaprint.com, I am transferred to a site that reflects that this site is using "Team Viewer". The implication is that I need to go on to team viewer, a system that lets someone else operate my computer remotely! I need a telephone number. This is a colossal waste of my time.

I ordered my checks 3-15-10. Still to this date, I have not received them. Finally, after searching all over the web for a phone number, I was able to contact them and they told me they tried to deliver them and they must have sent them back. According to the rep, they're resending the checks.

I bought Business cards in the Feb of 2009. When doing my 2009 year end taxes, I with through my Credit Card reports to look for deductions. I noticed a series of 14.95 charge on my credit card for "VPCLUBUS". I called the phone number the charge came from and discovered it was from Vista Print! When I called the phone number, the recorded message says if you click on a banner on our website (VistaPrint), you are automatically enrolled in their rewards program! And you are billed monthly for it! What a scam, I never enrolled in this.

Then I Googled the phone number from my card statement. Google retrieved all kinds of complaints "Scam / VistaPrint" and the like. I went through my credit card's statements, and the charges went all the way back to Feb. '09! The charges started out at 14.95, guess they thought they got away with it, so they increased the fee to to 17.95 for 2010. Anyway, I went on my VistaPrint account, I called them and complained. I also cancelled everything with Vista Print and put a credit block on my Amex card for anymore charges from them. I have also complained to American Express. Amex Ex credited back the 2010 charges, but the vendor has to credit back the 2009 charges. This is such an outrageous scam on the part of Vista Print! You buy cheap business cards, and they keep billing you! It's unconscionable, as there is no consent. I have over $200 in fraudulent charges on my credit card from this company.

I ordered three sets of business cards from Vista Print. They arrived and were all blurry. They are totally useless. I have sent several emails to them with no response.

I had placed an order from Vistaprint, then the same day I wanted to change the wording on my order. I couldn't find a phone # at all on their website. I sent them a e-mail to cancel the order and they did. I charged what I had to and placed the order again. When I got my business cards, I saw they were the ones I had canceled. I again went to the website to try to find a phone # and again couldn't but found it in very fine print on the invoice. Here is the Vistaprint customer service toll free phone # 1-888-. For people who have had their c.c' s hit to many times by Vistaprint before making an order get a prepaid Visa or Mastercard gift card. That's how I order from Vistaprint and most online stores.

I bought business cards in the spring of 2009. When my hours got cut back last month, I started going through my bills to see where I could cut costs. I noticed a $17.95 charge on my credit card, "VPCLUBUS". What? No phone number so I Googled it. There are all kinds of complaints "scam/Vistaprint" and the like. It was not good. So I went through my credit card statements and the charges went all the way back to February 2009! It started out at $14.95. I guess they thought they got away with it this long, "So let's bump it up to $17.95 for 2010." Anyway, I went on my Vistaprint account and called them. They said, "You or someone in your household signed up for club rewards," or something like that. I bought business cards, and that's it. I went through my order history and nowhere does it say I signed up for anything that cost me money monthly. The lady said she'll credit last month's charge. I said freak that, I want it all off now. She transferred me to a supervisor. After going through my rant again, he said all charges will be credited to my credit card within 1 week. If I don't post here again, you can assume I got refunded.

I ordered business cards from Vistaprint. I found out almost 2 years later that they had been charging my credit card for $14.95 ever since my order. I called MasterCard to complain and I was able to get one year's worth of charges reversed. This is totally fraudulent billing gimmick and should not have occurred in the first place.

I have no qualms with this company whatsoever. Their phone number is impossible to find but that is because they are understaffed which helps keep their prices down. That said, the employees are kind once you talk to them. They can charge you for extra stuff you don't want but you just have to uncheck these prior to checkout. Most online companies do this too. All I know is that for $20 a month, I have a website comparable to the multimillion-dollar companies to promote my small business. Vistaprint gives my small business the tools necessary to compete with the big shots and has been an integral part in its success. I am paying per month and believe I can cancel at anytime.

I ordered 140 "free" address labels and paid with them out of my Pay Pal account. Sure they were free, free to them, because I never received them. I will never deal with them again and I will let others know of my experience with this company.

I love Vistaprint. All too often you only hear of a few bad incidents. Reading fine print is important and knowing where to find contact info (usually located at the bottom if a site) might have helped some of these disgruntled clients. I have used Vistaprint for years and credit them for my advertising success at a very low price. Quality printing. I use their business cards, banners, brochures, shelf cards, stationary and even their postcard mailing services. I would get lost and probably out of business without them. I always received my products and usually sooner than expected. Only had one shipment delay and they reshipped it immediately--rush at their cost. I even had a wonderful conversation with a rep. And he gave me an additional discount. Great value, great price!

After I finished designing my brochures, I called Vistaprint to have them make a correction as I can see some of the words and letters were cut off. The clerk said that she doesn't see anything wrong, everything looks fine, and she said that it could be my printer. My printer is only a year old, and never had problem with it. So, I asked for a supervisor, her name is Latoya. I explained to her the problem. She has an attitude and was very rude. I thought she hang up on me as she didn't answer me right away. Then I kept saying, "Hello! Hello!" Finally, she answered me with an attitude. She said that they cannot send me a proof because it was under construction. She kept saying that I should order a small amount of 25 to see if they come out right. Then I can order the 5000 which I was planning to order. Why would I spend my money for 25 if they come out the same with missing words and letters? Latoya is very rude, and she shouldn't be a supervisor as she was very, very rude.

I received defective merchandise. You cannot call to speak with anyone for help. I sent numerous emails asking for a replacement; none were answered with anything but vague responses. It has been about a month now. I still have a defective product.

I have not received my cards. They charged my card. They said my address is wrong but it's not. Please cancel my order or send to that address. Please call me and let me know what's taking place.

I found it impossible to get taken off Vistaprint's emailing list via their website. But I managed to do so by emailing direct to Tara G., of their UK Customer Service, at UKCustomerCare@vistaprint.com and she kindly assured me by return that this has been done. If this helps others, then I'm happy.

I love Vista Print. I've never had any issues with them. I had prompt orders, and was charged exactly what I ordered. There are no monthly charges. People should read the fine print or not sign up for a month free on stuff without reading they will be automatically charged.

I tried to order business cards and could not check out and pay for them or cancel the order or contact the company. No phone or email contact is provided to communicate with them. I tried for more than an hour to cancel out and they will not allow you to do that. They want more and more info and to send more and more items I did not order. This company should be barred from advertising on the web.

You continue to charge my American Express card $4.99 each month. Why? For what? I have paid $4.99 for six months and you continue to charge me.

I ordered 250 business cards from Vistaprint in February, my order has still not come in even 2 months later, even when my shipping time was no later than 21 days. After complaining to Vistaprint, a 2nd order was initiated which had a tracking # provided. After several days of tracking the package and it never being delivered, I called the USPS to inquire, they explained that the package was undeliverable and returned to sender. I have tried to reach out to Vistaprint to have them resend the package to a different address but no one gets back to me and the phone number is useless. I want my package or my money back. This company is a scam! Buyer beware!

Vistaprint is famous for their unauthorized charges. Vistaprint plants bug in your computer. I did a complete cleaning using window washer which supposed to wash everything. I run window washer every day and it seemed to me that everything in temp file was cleared out until today! I was filing a complaint here about Vista so I wanted to see if I could get into my Vistaprint account. Once I was at Vistaprint.com, even without entering my log-in information, I was able to pull up my account and found the information that I needed.

BE aware of the "Rewards Program"! I ordered three sets of return labels many months ago and now I just realized that they were charging my credit card for almost a year in order for me to get "Rewards." The charge: $14.95 per month! The "Reward?" Squat. No receipt. No statements. Very hard to find out what the charge was for. I had to scream at the guy to have him refund my money charged against my credit card. Buyer beware. They told me that they automatically set me up for the "Rewards Program." The only reward going on was for Vistaprint and they make a ton of money on unsuspecting customers. Everyone who uses Vistaprint needs to check your bank accounts and credit cards for these hidden charges! $165 charges plus the "over draft" costs to me because I closed out that credit card, all without me being notified. I will not trust Vistaprint again to take my credit card number!

I placed an order and was double charged for it. That was five months ago and despite many calls, emails, three faxes and a letter to their corporate headquarters, I still have not been reimbursed. They admit to the double charge and tell me the check is in the mail about once a month.

I placed an order on 3.4.10. It arrived on 3.11.10. I placed another order on 3.5.10; it still hasn't arrived as of 3.24.10. Yet the order says shipped in my account. I called 800.961.2075, which I found on the website. I entered 5 as it says online, and the phone robot couldn't recognize my entry. So I started to enter my account number as requested. After the first 4 digits the phone robot said, "Your call will be answered in the order it was received." I waited about 20 seconds and a live person answered. Amazing. They found my order and had no idea why it had gotten 'lost'. She placed the order again (free of charge) and said I should receive it in 7 days. I was sent a new email with a new confirmation number. Hopefully, this package will actually arrive. Good thing I didn't pay for expedited shipping! Pain. It's not acceptable to fail to list a phone number on your website.

This company has the worst customer support in the world! I have had a website through them for almost two months now and have never been able to get through on the phone, always referred back to the website. The chat never had a customer service available. Email is supposed to be responded to in 48 hours but has never been less than a week. They are truly the worst. Do not use them!

I have used Vistaprint for the past 4+ years. I have always been satisfied with the products I received from them. I have a small business that I buy for and they are cost effective. I have note pads, letterheads, post it notes, rubber stamps. No problems. I like them for the price.

I ordered the free 250 business cards, paid for shipping. It has been five weeks and I have not seen my order. The site said the cards were delivered over two weeks ago but I do not have my order. The site lists an 866 number but every extension takes you back to the main automated system. I have emailed the complaint dept. three times and have not heard back from them on this issue.

I ordered 500 business cards from Vistaprint on March 2. They shipped only 250 but still charged me for all 500. When I tried contacting them to find out when the balance would ship, and why they charged me for items that had not even shipped, I could never get through (either via phone, email, or their online customer service). They charged me for items that they didn't ship!

I paid $19.97 a month to Vistaprint for a small church website that I use. I have decided to cancel this website and emailed a letter to Vistaprint requesting the site be canceled and that they do not charge my debit card anymore. Vistaprint's web site states that they will respond in 48 hours to messages sent to them through the email contact that is available on their website. So far, I have sent two emails asking them to cancel my website and to respond to me to confirm they received my email and that indeed, they will cancel my site and not charge me a monthly fee anymore. They have not responded to my emails.

I tried calling the phone number they list on their website and all you get is a recording that refers you back to their website, etc. You cannot get a hold of a living person to talk to! It looks like I will have to go to my bank and have them cancel my debit card and give me a new one so that I don't get charged another monthly fee. This company should have a customer service dept. where you can speak to a live person and not be given the runaround with pre-recorded messages. I will not deal with this company anymore.

I'm sending you an email because this is my second time ordering products from Vistaprint and I have not receive the first order as yet. The shipping address is correct. Could you please send me back an email or give me a call at xxx-xxx-xxxx or xxx-xxx-xxxx in reference to this order. Thanking you in advance with this order.

I have a company credit because I cancelled an order, but I cannot use it. The check out requires that I provide a credit card number.

Wow! I am surprised to see all of the negative comments about Vista Print. I've been using them for about 4 years for my business needs and am satisfied with all of their products that I've ordered except one, the tote bag, the material is poor quality. Nonetheless, the other 12 or so products I order from them on a regular basis is completely satisfactory. I've seen better, however, what I order is again, acceptable. I've order rack cards, business cards, brochures, note pads, post its, flyers, pens, and a few other items. I do not have a website through them and definitely would not use them for such an "attract customer" oriented service, as it is not their core business.

Overall, I am satisfied as are a number of small business owners that I know that use them. I've never been charged wrongly. Not once. I've always been able to contact them over the phone and get immediate help if necessary. I've always received my items on time and in excellent condition. Again, in terms of the quality of the products, they are good but not premier, top of the line items. I wouldn't expect it for the discounted prices they offer. For a new small business that is watching the bank account and want to present themselves professionally - Vista Print is the place to start.

I used Vistaprint to order some business card several months ago. I recently notice a charge for $14.95 on my credit card from VPCLUBUS. I had seen this before but thought I knew what it was, so had not explored it further. When I called the Toll free number provided by my credit card, I was put through to Vista Print. When I inquired as to what this charge was, I was told it was a rewards program and very quickly told they would refund the charge. I then said, I want to know what I am being charged for, for how long, and why- since I do not recall signing up for anything or authorizing any charges.

The customer service rep then transferred me to a supervisor named Kathy. She explained that I must have clicked on a banner from another web site to purchase something from them and in doing, so agreed to be part of this rewards program. She then said something to the effect of "your trial membership must have expired". She was also very quick to offer a refund with no question asked for the entire time. I was charged $14.96 a month from October to March- About $90. I said, "Thank you for the refund," but I was also very concerned with how many other people's credit cards are being charged $14.95 a month without their knowledge and how can this happen? She told me she "would not get into that as it does not effect my account, but she would issue a refund to my card and if there was nothing else to have a pleasant day". This is so unacceptable. I wish there was a way to insist that they notify every customer they are charging this way so people are aware.

Placed an order and paid for three day shipping. Order has not arrived! There is no way to contact them; they conveniently have no phone number and when you click on "customer service" on their website nothing of any use happens! I paid too much for the worst service I have experienced in a long time. I'm shocked that they can stay in business with non-existent customer service!

Because I ordered items from Vistaprint they went ahead, without permission and started charging my credit card $14.95 per month. The products they sell are of very poor quality and the will steal from you at the drop of a hat.

I ordered business cards that turned out to be of very poor quality and unreadable. I then requested a rebate or credit for another layout and they did not respond at all. Very bad business. Don't use these guys.

I ordered business cards, paid about $39.99 and the cards were horrible. Now, I want my money back or return cards but I can't find a way to contact them since they have no phone number. For this company to make so many offers online, the deals are not worth it. I have no professional looking business cards I can use. They look like I printed them at home with regular paper. How professional does my business look giving this cards out. I may go out of business.

I was ordering business checks, and had a 50% discount indicated as a first time order. I entered my payment information and while the payment was processing all the pricing changed to like 30% discount. When the 'processing' window closed, the adjusted (higher) price was still on the screen, but the screen indicated that the order had not been processed. I had a weird filling about the whole thing. (1) The pricing changed up! (2) The order still had not been processed, yet my payment information had 'gone out'. I called customer service to check on everything. CSR indicated that the order had NOT been processed, and when questioned about the discount change, she played dumb, and said she couldn't help me with that. I asked the CSR to cancel everything, my account, etc. I will be watching my statements very closely to see if anything shows up from Vistaprint, or its affiliates. I have a bad feeling about this company.

Ordered a calendar online finally arrived but water damaged and scrunched up so totally unusable. Unable to find any way to contact to inform and maybe get replacement. Packaging damaged and water damaged totally unusable.

On 2/26 I signed up for the 7-day free trial for a website. When creating the website, I selected "platinum". In reviewing my account, I noticed a $21.59 charge for "Advanced Design Tools" that I did not purchase or agree to be charged for when signing up for the 7-day free trial. I researched this and found that nowhere in the signup does it state that there will be a fee for advanced design tools with the 7-day free trail. Please remove the advanced design tools from my account and promptly refund the unauthorized charge to my credit card.

Just like all of the customers listed before me, I placed one order for 250 free business cards over a year ago and paid for shipping costs only to find out that I was being billed monthly for $14.95 until this month and the amount jumped to $17.95. I did not agree to do anything but accept the 250 free cards in exchange for the shipping costs. I've paid over $225 for nothing.

I ordered 250 business cards, and only paid approx $6.00. I just looked at my online statement and saw where visa print took 14.95 out of my account three times! I want my money back now!

My problem is the same a Patricia of Muleshoe, TX that was dated on your site February 19, 2010. I have been buying from Vista Print for several years, responding to their email ads sent to me at least a couple of times each week. I only had one problem in the past, and they rectified it immediately to my satisfaction.

The problem, my "complaint" is that I still get email offers from them several times a week, but I cannot respond to them. Nor can I contact them to find out what's going on. I have tried every which way to contact them electronically, as I don't have a phone number for them, but to no avail.

We did not find any results for e.vistaprint. Obviously Vista Print has not ceased business operations, or I wouldn't continue to receive email offers a few times a week. Additionally, I am obviously not the only person affected by this situation, but I find it extremely frustrating. They can not be unaware of the problem, as I'm sure their electronic ordering has drastically decreased.

I don't know what you can do about this, but I would either like this problem to be resolved, or good contact information (e.g. phone number) in order to speak with them directly. Please do something though, so I can know one way or another what's going on. I hope I will get at least an email response from you regarding this frustrating situation. Thank you.

From VistaPrint.com, I ordered business cards, magnets, banners, all for free other than shipping. Each time you order, you may order one item free plus shipping. The same month I started ordering, a $14.95 monthly charge started appearing from VPCLUBUS (VistaPrint). I did not notice this charge until February 2010. I never signed up for any monthly membership and in fact have not ordered from them since October. I plan to follow up with them and see what happens. Buyer beware, if it sounds too good to be true, it usually is!

In November of 2009, while I was ordering some stationery for Christmas presents, I made the mistake of clicking on an advertisement for web building. All I wanted was information. I did not put any information in or signup for anything. Now for the last 2 months, I have been watching my credit cards extra close and have noticed an unknown charge from one company called Bizmax. After doing some research on what this company is and why they are charging me money, I found out that Vistaprint has sold my information to this company. I never authorized this! I have purchased a lot of stuff from Vista print and I was fairly happy with my purchases until now. Now for the 60 dollar lesson, I will not buy from Vistaprint ever again!

I ordered photo wall calendars in December 2009. When I received them, I was disappointed because the text entered on the calendar page (which was very pale lavender on white paper) was not legible. You could hardly see it. It was very, very small. I called the company and I was told by a representative to select another design and to place an order free of charge. When I tried to access this site, I was not able to. It gives me a message that I need JavaScript. I re-loaded JavaScript twice, but I am still getting the same message. I do not understand where this website went.

I noticed someone else had the same problem. I am wondering if the company is doing something tricky to restrict access to this site to individuals with claims like mine.

In December of 2008, I ordered photo calendars from VistaPrint.com. Initially I was very pleased with their product, website and price. However, I recently discovered a reoccurring charge to my credit card. For 11 months we were charged $14.95 and the last three months we were charged $20.95, for a total of $227.30. I called the phone number listed on my statement. I was advised by the agent that I had called VistaRewards and that they had nothing to do with VistaPrint. In addition, the agent could not (or would not) tell me how or where these charges originated. I was passed to a supervisor who advised me that all charges would be credited to my account. This has occurred. When I called VistaPrint to follow-up with my experience, I was advised that they no longer have a relationship with VistaRewards. However, I remain very concerned at the unethical business practice VistaPrint. In essence I was duped into believing that I was getting free coupons when I concluded my 2008 purchase. Instead, I was charged over $200 and received no services or products. I see that there are approximately 107 similar experiences posted here on this Consumer Affairs website.

This company is charging me $14.95 a month for nothing. I'm not getting any products and can't understand why they are charging me. Please explain. My check book is bouncing every month for a reason that I can't figure out. Please email me with any information that would help explain the reason for this charge.

I have ordered from Vista Print and once I had to return something to them, I didn't like. I went to the site to find a mailing address and there was none anywhere to be found. I called them and they told me they don't take returns, "to throw them out and they would send me the correct ones. "But with another charge! This company may be the cheapest around for their products, but is it really cheap company, in the end, after the trouble I had to go through?

At first, I thought it was a wonderful company, with good quality at a great price, too good to be true. I happened to use 2 different credit cards over a period of time so I had 2 charges on both cards for $17.95 and this goes back months and months. It doesn't matter what Vista Print says, they have set me up to be ripped off by another non-service company. Chase was great with this issue. Citi bank seems to be dragging their feet or maybe the information hasn't gotten back to the states from customer service in India.

I noticed on my banking statement 2 charges that I never authorized. I contacted my bank and they told me that my account was being charged since September of last year or about 5 months long. Yet, for some reason, I never noticed it. My statement did not have the full contact phone number so my bank was able to provide that. They said that a lot of people have been having the same problem and that higher ups are investigating. They told me I would have to go through Vista Print to clear the matter for now. I called and I was surprised that Vista Print gave me no hassles over the matter which apparently, they are being investigated by the government yet they didn't admit it.

They readily told me that I would be receiving my full refund in by bank in 2 days and that it would be cleared in 5 days. That I don't understand since they said it would be in my bank in 2 days. I told them I never authorized it and they didn't say anything other than what I just stated. I was given a confirmation number and I also spoke with the supervisor "Tory." He gave me his ID number also. Then I got an email reconfirming the call and cancellation yet, get this, another offer for something else which is supposedly free, like, come on folks! They actually think that I am that stupid! I'm not even going to respond to their stupidity for fear they'll start charging me again.

I noticed on my banking statement 2 charges that I never authorized. I contacted my bank and they told me my account was being charged since September of last year (5 months). Yet for some reason, I never noticed it. My statement did not have the full contact phone number so my bank was able to provide that. They said a lot of people have been having the same problem and that higher ups are investigating. They told me I would have to go through Vista Print to clear the matter for now. I called and was surprised that Vista Print gave me no hassles over the matter (apparently they are being investigated by the government - yet they didn't admit to it).

They readily told me that I would be receiving my full refund in by bank in 2 days and that it would be cleared in 5 days (that I don't understand since they said it would be in my bank in 2). I told them I never authorized it and they didn't say anything other than what I just stated. I was given a confirmation number and also spoke with the supervisor "Tory." He gave me his I.D. number also. Then I get an email reconfirming the call and cancellation, yet, get this, another offer for something else free supposedly. Like, come on folks! They actually think I am that stupid! I'm not even going to respond to their stupidity for fear they'll start charging me again.

I was screwed by the $10 cash back reward program. It has, apparently, no actual service or tangible benefits associated with it and at no time does the Vistaprint system make anything clear that you are going to be charged $14.95 a month for some non-existent service, pretty much the very definition of a scam. I have been a loyal customer of Vistaprint for almost 10 years and they will miss my business because I'm not patronizing their services anymore due to this one very infuriating and still unresolved incident. $175 worth of bogus charges I am trying to recoup through their, also almost non-existent, customer service system.

I can't access vistaprint. Where did they go? I have my website there, and have been sending out dozens of resumes with the link and it doesn't work!

This company began making low offers and they was sending you to different places in the website where they want to without your giving the final okay. Once you give your account information, it will be charged a different amount. The increase from that they offered you, to me, is cheating, abuse and using this page for theft. Be very careful so as not to feel so bad and sad like me for going to the wrong places that was guided by the savings. I ended up paying more than my budget could afford.

I ordered a "free" one month e-mail marketing and website, and guess what? I can`t cancel it. There is no phone number or e-mail contact to do so! Thank you. I didn't order the business card too.

After ordering some of their "free" business cards. I found unauthorized charges of $14.95 on my credit card. From the amount of complaints I just read on the web, I'm not the only one they've **. Something really needs to be done about scammers like this! They're ripping people off and I'm upset off about it!

My wife decided to try their 100 free business cards offer to get some fun cards for the family, as well as to try out their service for business purposes later. Apparently, like many others here, she did not read the fine print and ended up enrolled in their 'Vista Rewards' dining program. This was Oct 2007 and we have been billed $18-20 since. I thought the bill was for a business club that she had joined, so it went unnoticed for all of this time. I finally called the number on the bill (Vista Rewards, not Vista Print) and had to locate my account using my name, because I had no account number. Once this was done, I told the person to cancel this club. I had no idea why I was signed up for it. At the time, I did not realize how long we had been in it. She apologized and said she'd cancel it.

Now that I knew what company I was dealing with, I logged into VistaPrint.com and looked at my wife's account. Now I realized that we had been charged like this for over 2 years! I was quite angry. Called Vista Print directly this time. The girl I talked to was very defensive about me calling this a scam, saying that my wife didn't read the fine print and that it was all legal. Well... duh. She did confirm that it was canceled and we got off the phone.

I then found this site and read through some comments. I figured I was just another one to get bamboozled. Then I saw the "VistaPrint responds" link at the top and checked it out. The PR guy said that if we felt we were scammed, that they'd refund our money. I assumed that they might refund the last month's 'membership fee'. So I made another call to VistaPrint. This time I talked to a rep named Daniel. He saw that I had called earlier and he was very understanding of the situation. I mentioned the guy that wrote that PR statement above, and he went to ensure that I was going to get a full refund along with that cancellation. He verified it with his supervisor (Ryan) and said the refund should hit my bank statement in 2-5 days. I was skeptical to say the least.

Three days later, there were about 25 entries refunding every charge since we started, about $460 worth. Wow... I was impressed. As much as I hate the program that we ended up getting signed up for, at least they stepped up and made things right. Hope that helps someone else that wound up in the same situation. Not sure if I will use VistaPrint again (we did like their mailing labels and a business calendar that we got), but I don't feel the hostility that I did before. And if I do use them, I will certainly be reading everything. Good luck!

I have been purchasing products from Vistaprint for a few years and today I was told of a scam from them and sure enough I checked my credit card statements and I have been charged $17.95 for a service I never agreed to or signed up for! This is blatant stealing of my money as well as all of the other people who are complaining. They have charged me this fee since 2007 and they tell me they will refund me four months only! These kind of companies should not be allowed to do business on the internet. That amount each month may not sound like a lot of money but to me, who struggles, every penny is precious.

I recently noticed MVQ*Shopessplus and MVQ*Vpclubus charges on my credit card statements. After investigating further, I found that these charges started appearing immediately after I made a purchase at Vistaprint. I did not sign up for any memberships nor did I agree to any services, memberships, products, trials, etc. As a matter of fact, during the viewing of the ads, my computer shut down and when I reopened it, it was back to the same area where I had been browsing. This probably caused the double charges. The company associated with Vistaprint charged me $89.70 over the past 3 months. I will be filing a formal complaint with the FTC and the state Attorney General's office.

I have been using Vistaprint services for my website for about 5 months now. Today I went into my account at Vista and a pop-up window came up and offered to upgrade. So I did. At no time was there any statement about extra cost. I believe this to be a bait and switch. I was browsing my bank account a short time after and noticed that I was charged $20.00 to upgrade. I was charged without notice.

This is illegal! I called their telephone number to complain and asked them to opt out, 888-xxx-xxxx. Also called my credit card company to block the charge. Be careful when dealing with this company and watch your credit card statement! I will contact my states Attorney's office and the Federal Trade Commission (which governs credit card transactions).

I bought business cards, mat finish. They look like they were printed on a home computer. Illegible and poorly "paper cut." You get what you pay for. Shoddy on every level.

I ordered "free" business cards, which were garbage. I then ordered their premium cards, which were also of poor quality and cost a fortune with the shipping. They would not accept a return of my premium business cards as they indicated there was nothing wrong on their end. I ended up using a new service called Quark Promote that provided top end service & quality and picked up my cards at the local Sir Speedy store the same day. I started a new business and working with Vistaprint took me 4 weeks to finally receive their premium cards which were of poor quality. I ordered from Quark Promote and picked up my cards in 24 hours.

I tried to order 200 business cards. All I wanted was the cards, so I declined all their other offers. When I chose PayPal as my method of payment and logged in to PayPal, suddenly Vistaprint would not accept it and continued to ask for personal information. Why would I give them my financial information instead of trusting PayPal? I've been using PayPal for years and this is the first time that a company has refused to use them after offering the PayPal option. Then the cards that were touted as "3 day shipping" jumped to 21 days unless I forked over another $29! What a scam! I live in Nevada, not some other galaxy where it should take 21 days to deliver 200 business cards. This is a blatant rip off! I will badmouth these con-artists to everyone I meet.

Last year, I was trapped into signing up for a rewards program which I was charged for every month. Now, I am receiving a magazine "Money" which I did not subscribe to and when I called, they said it was subscribed through Vista Print.

I created a trial account under Vista Print but due to its poor and unprofessional layouts and features, I decided to cancel the trial before they began charging my account. Upon successfully deleting the account (according to a representative-though the website still says I can't cancel it), I went back to the domain name I wanted to use for my personal website only to find it was still owned by Vista Print. I called a representative and was informed that the domain name will be owned by Vista Print for another year, unless I'd like to purchase it for $19. Don't trust these scam artists folks, it's just another unprofessional service with unfriendly practices.

I am trying to get some cards. Tou of Vista Print does not like my entered information!

I ordered checks from Vistaprint, after which I had several suspicious charges on my account and was notified by my bank after a $2300 charge tried to go through. As I use this card very rarely and the activity came after my check order. I feel that Vistaprint has bad security or is fraudulent. I will not do business with them again. I am still waiting to see if my checks actually show. Consequence is cancellation of credit card and fraudulent charges on my account.

I tell you, this was my first and last order placed by Vistaprint.com! The bait is the business card, far more expensive than shown on their site, all more ordered products have a bad quality. The impertinent way my email complaint was handled, the bad quality of their products and the non-existing refund guarantee and the un-reachability by phone, closed the door for me. I live in Holland Europe and ordered in Holland. So as well as in the US and in Holland, I have the same bad experience with this company. Be warned!

One of the photos in the calendar became corrupted and the printing failed. I was told that the order gets sent back again and again to try to be printed. And eventually after enough times I will get an email telling me something is wrong. However after five days I still received no notification. At this point they are already 5 days late and the rep offered to provide 7-day shipping from that point. So they would actually arrive 19 days after I placed the order instead of 7 days. Yet is was me who had to request a refund on the shipping charges to which she replied that that was not Vistaprint's policy. What kind of reputable business would make it a policy to charge somebody for 7-day shipping when they know it's going to wind up being 19 days? I raised this point and she got an authorization to do so. Then I asked why not give me the fastest shipping possible considering how late this is. She replied that can never be done. I told her I bet it could. She came back with the authorization to make it a 3-day shipping.

I don't think I'm telling you anything you don't know. I've had this same kind of scenario many times with many different companies. And the bottom line seems to be to do the customer wrong if you can get a few more bucks out of them, and only if they complain then do right by them. This is pathetic that anybody with any pride in their business would have a policy like this. The website also raised the price of my calendars when I started adding the mugs to the order. But I'm guessing you know this too and it's designed this way to try to sneak a little extra money out of me if I I wasn't paying attention. I was paying attention and I don't appreciate being treated like that. I hope you are enjoying the $1300 I spent with you this year because I'm going to be looking for another printer from now on.

On my November/December Visa bill I have a $4.99 Vistaprint charge that is not a valid charge. I've scoured the website for a customer service phone number to correct this error, to no avail. The areas of the website with contact info seem to be so "bright" or light colored that the info cannot be read. I need this charge removed, but I need a phone number. Please help! My Visa credit card was erroneously charged $4.99 by Vistaprint.

If anyone has an email contact for them (or New Zealand contact even) without me having to ring around the world from here - that would be great - thanks.

My wife ordered some business cards on the site a year ago. We just now noticed the vista rewards charge going back for a year. This service is listed throughout the internet as a scam.

Vista Print should be ashamed of themselves. If they had a good product (the sad thing is my wife was happy with the product), they should not have to rely on cheating customers -- who will clearly never return having dealt with this scam.

well i went online and order my mailing labels on OCTOBER 12, 2009. Never got it and right now im very very upset with this company no phone number to get to any customer service person with this company. but my fiance'e labels came in and i order it the exact same time.

They also made a mistake on my business stamp and put my personal name and address instead of my store's name.

I was refunded per my debit card one time, but when I tried to call them to get refunded 3 times after that, I was unsuccessful. I used the debit card to pay for such as insurance and business cards. So, I knew exactly how much I was able to spend. This put me in the red and made my insurance late on 2 occassions. I was never able to get refunded after that. I was unable to get in touch with Vistaprint.

I ordered 70 Christmas cards to be printed with my family names inside the card. I had ordered from them last year. I completed my order on December 4, 2009 and their website stated that the order would arrive by December 11, 2009. On December 12, 2009 I called their customer service to ascertain why my order had not even been completed, let alone shipped.

They informed me that the order was being delayed because of a free mouse pad that they had included in my order. The cards had been printed but were being held until they could send the mouse pad, which I didn't really want, with the cards in the same shipment just to save them money on shipping. I told them to send the cards asap and they told me they would try.

On December 20, 2009 I once again contacted their customer service center in Jamaica only this time I was not trying to find my order, I was going to cancel it and demand a refund to my credit card. They said that the order was once again not sent because of the dumb mouse pad. I will never use this company for any reason whatsoever and would gladly tell anyone I have contact with to do the same.

They have no real concept of what it takes to satisfy the customer first. They seem more motivated by the idea of doing what is best for them first. There was no economic of physical damage in this issue I had with this organization. But the stress it caused having to make them understand the simple idea of just sending the completed order by itself, makes me want not to trust any online company in the future.

My wife was upset more so than I was because she had gotten pictures made of our grandchildren to put in these cards and we were not able to even use or send them out. What has happened to the idea of the customer is always right.

One of my major complaints about this company is they adverstise one thing, but there is no "follow through". They win the confidence of the customers by supplying a decent, somewhat inexpensive product, but when there is an issue or question about design, charges, etc., one cannot contact them because now they are fully "self serve" now. At one time while building their company and customer base,they listed an 800# with which you could communicate. How does a company operate PRINTING services without having a representative accessible who can answer questions about PRINTING, dimensions, design, measurements, etc.??? Not only that, the order was wrong, I was overcharged and there is no recourse for my account because there is no one to talk to about it.

I purchased business cards and they signed me for passport to fun without my knowledge. I will never do business with them again and suggest no one else do business with them because of their sneaky signups.

In November I placed an order for stationary for my business, it never arrived. According to Vistaprint it had been delivered and was signed for (not by me obviously!). They resend it and it arrived weeks later. Foolhardy, I dared to place another order on 1 December, Christmas cards and promotional material for my business . Like the previous order in November it didn't arrive.

Vistaprint said it had been delivered and was signed for (not by me obviously!). Parcelforce UK said it had contained insufficient postage and had been returned to sender (e.g. Vistaprint London) like the previous time. Vistaprint sent the December order again. But incredibly, again with insufficient postage and hence I have been informed by Parcelforce that it has been returned to sender again (Vistaprint London).

My advice: if you order something because you need it, especially if you are a business, don't count on Vistaprint. More infuriatingly now I need to try to get my money back. If necessary I will take them to the small claims court though. What a shambles.

My business lost the marketing opportunity of sending business cards in its first year of trading. This will never happen again because I will NEVER EVER USE VISTA PRINT AGAIN. Furthermore, I spend lots of time trying to get hold of Vistaprint, no phonenumbers, emails bounce back or go unanswered.

I purchased a logo for a business window from Vista Print. At that time they asked if I wanted to enroll in some discount program which I replied no. For three months after that my credit card was charged $14.95. I called the 888 number and asked "what I had been receiving" for the $14.95 that I was charged. I wanted to know what I paid for! They refused to tell me but did cancel the account and said they would credit the three months charges.

Vistaprint offers '50% off' on their holiday cards. You must go through a long series of steps in order to upload your artwork, etc. At the end, you discover that their 'free shipping' or standard shipping takes *21 days*. If you want it even within 7 days, it's an additional $19.95. They refer to this as 'priority shipping' which presumably means priority mail. Which would cost something like $3, not $19.95. In addition they flood you with offers that you must turn down. One of them is for a 'stamp device' which allows you to stamp your return address on an envelope. It looks like this costs $1.49. However, when they total up what you've spent, it turns out that it is actually $10.49. So I tried to remove that from my order. There is no way to do this. There is no remove/edit button. So then I tried to hit 'back' on my browser. This doesn't work either and says 'your cart is empty'. When I then log out and then back in to examine my order, it has included the $10.49 and the $19.95 and tells me that it's too late -- the order is 'processing', which means you're out of luck, it's been submitted and you are not allowed to make any changes. Infuriating.

I ordered 100 cards and 100 envelopes on Nov.4. The cards arrived and they were beautifully made. But the envelopes were not in the box I received.

I have emailed Vista Print 5 times since then, asking for the envelopes, but no one has sent me a reply yet. It's been about three weeks now.

I need the envelopes for Christmas, and I paid for them, so if they won't send me, I need my money back to buy envelopes somewhere else.

I live in Japan, so I don't want to waste my money to call the company in the States. If I would, that will cost me another bucks and will be more expensive than the envelopes.

this company charged me 14.95 twice for a membership i never authorized. causing my account to be overdraft of 70.00 dollars. i dont know how they got my account but this is fraud and i am trying to get my bank to stop them. please let everyone know how they do business fraud

different e-mail addresses which I had given for the order.

Please remove my current complaint against VistaPrint. The people there may be thieving, but I jumped the gun in blaming them this time. I finally got through by phone to the collection company, and it looks like someone in my family has been made a victim of identity theft. Someone made 6 phone calls to a phone sex line in 2007 from an area code in which each of my 3 sons has lived, but the latest to live there left in 2004. Somehow, the phone sex company has connected that number to me. It's totally spurious, and I don't think there's any way I can be made to pay.

About VistaPrint, I found my earlier complaint that I sent, and it looks like that's the end of it. That was in April of this year

I bought some business cards online from VistaPrint for what seemed like a good price at the time. Unfortunately, my wife, who pays the family bills, did not notice the recurrent $12.95 bill from the same company every month thereafter for about a year. I buy used books online with some regularity, and the amount was about that much, so she paid no mind until they raised the charge to $14.95. Only then, did she go back through the bills and notice that it was the same company and the same amount every month.

I called VistaPrint and raised hell, of course. They told me that I had signed up for some sort of low-cost buying club when I bought the cards. This was news to me; I certainly never took advantage of whatever deal they say I signed up for. I told the young lady with whom I spoke to cancel whatever service it was and suggested that she go into a legitimate line of work. I paid the last Discover bill that included the VistaPrint bill, and then I canceled my Discover card.

I thought that was the end of it, but yesterday, many months after I took those actions, I received a bill for $248.17 from the CRB collection agency in Sylvania, Ohio. I shall call them and complain, but I'm expecting the worst. VistaPrint is worse than a bad case of athlete's foot.

I had the same problem with an unsolicited $14.95 charge AND unsolicited magazine delivery. I consider myself pretty saavy and this portion of the VistaPrint operation is underhanded and unethical. I don't care how much you read into the order page or go directly to the shoping cart, their actions are unwanted and easily overlooked. I called immediatly after receiving the false billing and got it taken care of. Unfortunatly, my son just noticed it on his credit card after several months. He is calling them today.

This is something that has been going on for a while, apparently. Please tell me why VistaPrint hasn't rewritten their website to correct this situation unless they really are unethical? Could the next step be for us consimers to contact our State Attorney Generals Office - or perhaps this is an Interstate Commerce Commission case - Federal Crime?

I order from Vistaprint ALL the time. They are a good company. My products come as described every time. To avoid going thru all of the pages for special offers, and add-ons, go to the top right hand corner of the current page and click on on the cart symbol. It will take you directly to checkout. No special ads or offers, simply straight to checkout. That simple.

correspondence.

The current order can be seen on MY ACCOUNT

I've been ordering business cards, post cards, magnets and many other promotional products from Vistaprint for YEARS and have NEVER had a complaint about their charges, service, shipping, quality, or their design software. EVERY product I've ordered, whether from one of their great FREE (pay only s/h) promotions or for a 'paid for' item has been of completely satisfying quality. Photo resolution from uploaded designs have been spectacular to say the least.

Buyers need to take responsibility for their own decisions and actions. READ before you click - it's not that hard.
If you're seeing recurring charges, it's because you selected a 'reward' or other 'cross promotional' offer before checkout, without reading any of the details.

Vistaprint is an excellent company with extremely user friendly design software, fair s/h charges and options, and great promotional offers. I will continue to choose Vistaprint over any of their competitors, and I'll continue to READ and/or DECLINE any offers that appear just before checkout, if I'm not interested in them.

About 7 months ago I ordered some business cards from VistaPrint. There wasn't a problem with the cards. I paid for them and haven't ordered anything else from them. This month we noticed 2 $14.95 charges on our credit card. My husband asked me if I had bought or ordered anything. I told him I had not ordered anything. He checked our credit card billings and we had been billed this amount for the past 4 months. I called the VistaPrint company and asked them what was going on and they said I joined their membership. I told them I had never joined anything. They said very calmly they would remove my name and give me back the money for the past month. They frauded us out of $120. This is a company that is a scam. Look on the internet and see how many people have been frauded by them.They look like they are running a legitimate company but when they get your name and credit information they keep billing it until you notice it and call them. I wonder how much money they are making with this scam?

I have placed several orders with Vista Print, but this time there were several offers and I declined them all. Today while cleaning up my e-mail list I notice an email about a membership, and since I haven't join anything I open it and learned they are going to debit my credit card for $14.95 for a membership I have not ordered. I am very disappointed in that I ordered from Vista and now this company have my information.

I am concern and wants to know what can I do?

Vistaprint.com is GREAT! Whenever they've made a mistake on my order, it was corrected, immediately, and reshipped. Yes! I was once suprised by the $14.95 charge. I simply missed the "fine print". Well... For the complainers... Know that all it takes is to be thoroughly discerning, not hurried, and Internet savvy. Or else, reframe from purchasing via the Internet. They did immediately refund my charges that went on for a few months in my bank account also, without my awareness. THE REPS ARE ALWAYS KIND, PATIENT, AND THOROUGH. I feel absolutely safe and comfortable shopping with Vistaprint.com!

I feel completely ashamed i did not notice this before and assumed it was one of the many bills automatically withdrawn from my account.

DO NOT ORDER ANYTHING FROM THIS COMPANY!! I ordered checks from Vista Print and I will never again. They charged me $14.95 for a service thru BusinessMax123.com I will never order again from them. They charged me for two months. I didnt even realize it. I called BusinessMax and they said they would refund me but we will see!! DO NOT ORDER FROM THIS COMPANY!! I sent them a very nasty email! I will never order checks from the internet again. Always go thru your bank it is worth the money!! Thanks Vista Print for showing me how fradulant internet companies can be!!

VistaPrint not only overcharged me and didn't deliver my product (until I repeatedly called and proved it) they hung up on me when I spoke to their rep.

I ordered checks from this company & paid $30 for Priority shipping & the item was sent by UPS ground shipping, the slowest possible shipping.

I have ordered the Free business cards from them, and now I've ordered cards that I've paid for. I've never had a problem. Yes, at the end of ordering my cards they have page after page of offers. It only took me 5 minutes to decline all of their offers. I felt it was worth my time to get their very attractive pricing, because their quality is very good. Their website design software is pretty user friendly. I will continue to use their service.

I know how to use the website and read so I don't get charged items that I don't purchase. A majority of the time I get a full cart of FREE items and only pay shipping. Instead of complaining, people should read what they are getting.

I placed my order 3 weeks ago for business cards, and should have gotten them by the 24th via snail mail. As of today 9-29-09 I have not gotten them, and could not reach the company. Please advice.

Vista print charged me 14.95 for some membership fee I didnt sign up for.They did ship the products ok and they looked fine when arrived. I see they make the real money on these 14.95 charges. I still saved money with them but only because I stopped the fees today after 1 charge. My wife was smart enough to read the strange charge on out account. Very shady business practice thats for sure! They will close my account and not charge me anymore. they say anyway.

I have ordered business cards from this company three times (the first time I ordered free cards, the rest were customized). The free cards were really free. The rest cost a reasonable amount compared to other printing companies.

I did not enroll in any of their special programs (you don't get something for nothing, folks). Their website is easy to use; you can quickly lay out your business card just the way you want it (even the free cards), and they offer matching address labels, stationery, etc.

I received my orders in a reasonable time. The orders were all complete. The quality of the product was perfect, except for one order, which had an incorrect calendar printed on the back. They corrected the error promptly in the way I requested. Their service people were courteous. So much nicer than a regular printer!

I ordered free business cards and some free postcards. As the other report, I checked my statement and was charged for $14 for my "membership" in some discount club. Be careful when checking out with Vista Print, as some of their checking out buttons that ask for a survey, or whatever, so that they don't tack you with various $14 club memberships. Lucky for me, when I complained, THREE WEEKS LATER I got my $14 bucks back.

I ordered once from vista print and 30 days later they charged my account for $14.95, i reported to my bank they were not authorized to charge my account a second time that I had not ordered anything else. Not only i am paying for 14.95 for nothing but i have to pay a $10 charge to receive a debit card since mine has compromised.

I ordered business cards once from Vista Print. The next month I started to receive debits on my bank account for $14.95. Two seperate companies where chargine me for something I did not authorize. I work at a bank, so I see my accounts everyday. I had phone numbers and file fraud through our security office. I am also lucky and have a wife who is an attorney, so I had her fax "nice" letters to these companies demanding my money back. We will see.

As a banker I recommend that everyone who has unauthorized debits coming from their accounts claim fraud with their banks. Report your card stolen, and get a new one. Also, open a new account and transfer funds from the fradulent account to the new and wait for your credits then close the fraudulent account. This will insure no more stealing of funds from your account.

I ordered some business cards, paid on line with my credit card, my cards arrived along with a Golf Magazine that I didn't order! I could get no results from anyone!I called 1-800 Golf magazine, Jennifer told me that I'm Paid up until 2010 on my magazine! And that the order came from a partner of Vista Print, M2 Media Group. And that I must call them! What a laugh that was, all recordings no real people!

I tried to get in contact with Vista print, they have no real people either! They billed me an extra $29.00 but what does that amount to when you add up the thousands that they cheated over the last few years!!We need a class action suit filed against them, I did not order that magazine!! But was charged! What a mess, and now they have my credit card number! What next! I spent all day on this. I also reported it to the F.B.I. and filled out a complaint! This should be stopped at once!

I understand they do this as a regular practice. I am willing to be a part of a class action if their are other who have had a similar experience.

When you get to the part where you order there are about 10 to 15 ads you need to go through to get to the end of check out. For me, I was never able to even get to check out because I eventually got a blank screen and had to start all over again. I would like to do business with them but it's way too much of a hassle. Could not find contact number. Wasted time and effort

I will surely order more from them when I need it .

My partner ordered calendars on line with Vistaprint.com. When I reconciled the following month's statement, I noticed two unauthorized charges from mvq*Vpclubus, each for $14.95, spread out over 30 days. I called my bank to reverse charges. The bank said I should call the phone number listed and request credit. There was no number provided on my statement, which surprised the bank employee handling my call. So, she provided me the number listed with the bank charge.

When I called the number, It seemed I was delivered a too familiar script designed to satisfy me, no questions asked. This seems to be a gray-market internet practice that is becoming more prevalent. When ordering from Vistaprint, you may be charged the additional charges spread out over the following months. If you discover the charge, you cannot call the debiting company since you are not provided a phone number with the charge. If you have the time to call your bank, and they provide you a number, then you're on your way to receiving your credits.

When you call the number and ask for a credit, they will send you to their supervisor. After a short wait, the supervisor will gladly credit the charge, no questions asked. Be sure to ask for credit for each individual charge. So, as I see it, if you're diligent enough to reconcile your accounts and have the time to contact your bank, and the ability to pursue the credit, then the scammers know better than to challenge you for fear of exposing their practice. I was assured my bank account will be credited $29.90.

"Hello Ms. H., I find this email very disturbing and will be following up with notification to the BBB. I did not request a trial offer for a website, DID NOT authorize any continued billing for the period after the trial ends, and am now requesting you CANCEL all trial offers and obligations I have with your company with the exception of an order for 250 business cards."

I too have had the Vistaprint baiting. I love the products but BEWARE when you check out. They tagged magazines that I did not ask for. I call now to verify. They have terrible customer service. Off shore CSR's who are well trained to cut you off in your complaints.

placed an online order for business cards, brochures, etc. and suddenly started receiving Golf magazine which I did not order and can not find out how to cancel this. The email address given to me does not exist, the phone number is automated and won't cancel anything and I better not find out my credit card is being charged for the unlawful subscription.

You r correct there is no phone number or e/chat to contact.

I have been taken by Vista print! Thay have been stealing money from my bank account without my knowledge since Septembe 09, 2009. Even though it is $14.95 a month I want it all back! I have bank documentation!

Thank you for your time,

I try to contact them several times and there is no answer from them. I finally received after two weeks of trouble an email from them that they are sorry for what happen and they will give me credit as of money reimbursement. I am very frustrated and would like my money back.

I had been a frequent customer of Vistaprint. After I ordered two products from Vistaprint in June 2009 I clicked through check-out but had about 20 pop-up offers. I declined ALL of them and was very annoyed at the check-out delay & effort. One pop-up said I was going to receive magazines --NO WAY to decline offer and could cancel subscription by calling a number. Of course I did that. The next month I received a credit card charge of $14.95 from Passport to Fun and did so for the next 3 months until I told my credit card company. I have wondered if this company got my credit card number from Vistaprint. Now I read that other Vistaprint customers have had the same awful experience. I'm FINISHED with VISTAPRINT!

This company continually charges my checking account each month for $17.95. I have called them 4 times and have e-mailed them. Last month I was short on cash and their charge went through the day before payday and I got socked with a $35 overdraft charge. Somebody needs to put these people in their place and make them stop stealing our money.

A charge of $17.95 was on my account every month for a year or more and I couldn't find out who it was. Finally I found it....it was Vista Print. We had used their services 26 times and were happy with their merchandise, but they enrolled us in VPCLUBUS without our knowledge and I HOPEFULLY got it stopped today. We'll know soon. In these economic times I cannot throw away $18 a month on anything.

ordered card several months ago. when I received my next bank statement I noticed an amount of $14.95 taken out for Family FunMB. I am still receiving that amount taken out of my checking account. I did not know that Family Fun wouldf take money without my authorization.

STOP! Don't use Vistaprint! We used their free logo design service and loved the logo, but as we were about to place the order, we noticed that the price had gone up in the fifteen minutes that it took us to complete the design process. We called their customer service department and eventually spoke to a supervisor named Terry. He apologized and told us to go ahead and place the order, then he would mail us a refund for the difference. It all started to sound fishy, so we googled Vistaprint scams and found the many complaints that others have made. Whew! That was a close one!

Apparently I have been the victim of similar items mentioned here but for a longer period of time. over $40 per month has been taken from my credit card from Shopp Essentials and BizMax. THis has happened for over a year! My bank, Bank Of America credited back $134.00 worth of these charges which is the maximum they are allowed, by Federal Statute, to credit.

Bizmax which also operates Shop Essentials refused to credit me with any monies. I am contacting VistaPrint to file a complaint with them.

i have been a repeat customer for a about 2 years. their refer a friend program is not what it claims. i have referred 4 people and ever time it takes them to my account and they order from my account so therefore i don't get my credits. i have contacted vista and they keep telling me to all sorts of things that i have done. i love their products.but will not refer or use them anymore.

I would just like to warn others that Vistaprint is really slipping in their customer service department. They used to have a phone number listed on their website which they have removed recently. I am a reseller, but they are constantly rerouting me out of the reseller site into their ordinary site and adding charges. It's really a shame. Charged all kinds of extra charges I shouldn't have been and now I will have to chase them down. Their customer service department used to be open in the evening but not any more.

866-811-1674 VISTAPRINT.COM They are a company that tries hard to screw their customers BUT if you're careful you can manuever without being charged and find their number on their website, call their partner company (which is them!!!) They are from JAMAICA!!! Here's their #: 1-866-811-1674

All I want is the tlephone number that I can personally talk to someone. It was avertised that until Oct 11 we can receive free psoters. WHen I was finished with my poster, they added a charge of $5.95 plus shipping. I am a very good customer and ususally don not have any trouble. The E mail I received was Wer're giving Away the Farm on September 18, 2009. I thought I had made a mistake but printed out the add and it still says the psoters are free. It is the principal of false advertising that I am concerned about.

My order has been confirmed but I would like a person from Vista to contact me. I did send an e mail the other day but no response as yet. This order was on September 20, 2009. All I really want is my money back and a telephone number I can call someone. Other than that I was very happy with their work.

I was charged for 4 months at 14.95 a month. When I called the phone # on the charge on my credit card bill (as I didn't recognize the charge) they said they were a "customer service center hired by the company" (not the company itself) and were not authorized to remove charges. I contacted VistaPrint via live chat on email. The company representative seemed more than accomadating. She agreed that I was "mistakenly" enrolled. She said she would deactivate the account and reimburse me for all the charges.

When my next credit card bill came, only one month was reimbursed. It took another call to the number on the credit card (which somehow was the right #) to figure it out. And eventually, I have been reimbursed for the entire amount. However this is quite a scam and still leaves me with finance charges from my credit card company(who has been even more unmanagable...but thats more for a different post.)

Upon planning our son's 3rd birtday, I googled "dinosaur invitations" and came up with Vista Print. Little did I know, once I placed the order for the very adorable invitaions, Vistaprint kept my CC# on file. Not only on file, but continued to charge our card..

who advertizes on your site, enrolls people in a "club" without telling you, or putting the charge on you account, without providing an enrollment packet. No where on their site can you find out information about the clur or disenroll. loss is $14.95 per month until you can get it stopped.

I ordered business cards from vistaprint.com and they have been charging me $14.95 for the past 7 months for a service I never requested. They gave my credit card information to Business Max. When I called them, they said that I clicked on a popup, and that Vista Print authorized that charge. This is not true since I have a popup blocker.

I've ordered a few things from VistaPrint.com over the last couple of years, and yes, that whole free $10 for the survey where you authorize them to charge you $14.95/mo for whatever extended services IS sneaky - but it ALSO says what it does - in NOT SO FINE print. They should probably take it off their site, but YOU should ALSO bother to READ what you agree to - INCLUDING TERMS OF USE rather than just blindly clicking 'YES' or 'I ACCEPT'.

Vista Print charged my account for a rewards program for over a year before I caught it and they did refund the fee's which I appreciated. However, due to this action I lost trust in how they do business and have not used them since. Should I use them it would in a phone call and clarify what charges will be charged.

I ordered twicw from Vistaprint, then two weeks after I received my order. I got two 14.95 charges on my credit card, I called and complained and they said they would refund it, they didnt, they charged me 14.95 again, total rip off! overdrew on my checking

I notified them via email about 2 $4.99 charges to my CC. Eventually 1 charge was refunded. Since then the charge has appeared 2 more times and it is impossible to get a response.

I have received my orders on time, but was surprised when I received a notice that the credit card I only use for internet purchases was overdrawn. Seems I had "allegedly" signed up for something called Vista Prints rewards at a rate of $ 14.95 PER MONTH.

I have nothing but good to say about VistaPrint's customer service. I had an issue with a multiple-item order, of my own making. Denise spent the time on the phone with me to make sure everything was correct to my satisfaction and was of great help. She was pleasant, professional and most courteous.

I placed an order, and applied for the $10 coupon on my purchase, and found charges of $30 on my credit card for some service that Vistaprint charged me for. When I called to find out what the charges were for, they said that if you apply for the $10 coupon you get signed up for this service, unknown by me! They are scam artists!

I order 250 business cards and post-it notes: Order #29962-6811-0G6 on May 14, 2009. The orderwas shipped, but I never received it. I was to received it on May 29, 2009.

I cannot ge tthem to unsubscssribe me from their website service. I have been trying since February. I talked to a man who said they would do this and refund the moneyt hey had been getting from my credit card company but they have not followed thru with this.

I have repeatedly attempted to contact the company by e-mail, and receive the same apology and offer to re-do the order, etc. I have asked twice for the entire order to be cancelled - both the website and business cards. I have received no reply.

I contacted the bank which issued my credit card, who agreed to credit my account for the charge and who will levy a fine on vistaprint for fraudulent advertising and failure to deliver merchandise paid for.
I must monitor my statements from this bank ad infinitum to check for future charges, which I understand may be listed under any number of business aliases, which I must report as before.
Although I find the thought tiresome, I will do as my bank recommends.

I would be glad to participate in any legal action being taken against vistaprint or any of its aliases.

Once again I recieved a bill for a membership in an organization I did not or would not join. This all occured after I ordered business cards from VistaPrint......and this is the THIRD so called club that I "joined" by accepting a $10 rebate check. This scam has to be stopped and I would be delighted to join in any class action suit against VistaPrint or the scam companies that are affiliated with them.

i purchased labels at $6.99 and for the last 20 months have gotten charged between 14.95 and 16.95 per month. Various companies VBCLUBUS, AND OTHER ALIAS.It amounts to over $400.00. The tricky part is the are ever changing the name so you dont notice until you see vistaprint reoccuring on your statements. When I finally spoke with someone they said that they could not give me to their manager or give me thier extension. they said they would refund my money-of course that was not the case. They automatically sign your name up on a monthly charge and check the box for you when you place an order.

My debit card has been billed by mistake in the amount of $14.95. I would appreciate it if [they] would reverse this charge. If this is not done I will be contacting the fraud division of my bank. I did receive the business cards I ordered, but I am not interested in any of [their] other products or e-mails.

I placed 2 orders with Vista Print for business cards in January and July.

I would like this practice to stop. I am a seasoned marketing manager aware of reading every aspect of an online order to not be caught on this kind of practice but I was fooled too. I believe they do it to many people and there is no surprise about the class action suits that they are facing.

I contacted vistaprint and they admitted that they were marketing the companies in question and agreed to cancel my subscriptions and refund my money. I hope that they will refund but I expect resistance. I was happy with the cards but when I add the several hundred dollars of unauthorized charges the cards tuned out to be very expensive.

Frankly, I do not undestand these other entries. I will admit that ait is sometimes difficult to get a human to answer the phone and their lovely Jamaican CSR's are somtimes very hard headed. Still, I think they are excellent for value received. Oh yeah, one oather thing. THere is no such thing as a free kunch--her or enywhere else.

I did not order these checks, plus they are fraudulent in nature.

order business cards and w/o your permission they enroll you in shell "clubs" that each charge you $14.95 a month. After assurances that it would be resolved by vistascam, and wasn't.....I filed a complaint with the BBB, and charges have been removed.

Economically and emotionally i have suffred. The time was a critical time because I wanted to reach people who rent who usually move before school start and it was targeted to first time home owners to received the %8000.00 tax credit before it expired. I place my marketing dollars toward this compaign to get more real estate leads. This has set my business back for the fall and winter. they garanteed me an 20% response and I have not received one phone call. Their doors should be closed preying on small businesses like myself who depend on postcard marketing to generate new business. I want my money back. $687.00

vista print sent me an offer for 250 free business cards, for 14.95 in January 2009. I never received them. They have billed my credit card every month for 14.95. I called my credit card company and stopped payment and closed the account. I noticed on my statement there was a phone number along with the charge. I called and let them know they have illegally withdrawn 14.95 from my account for 7 months and I was going to call whoever I can that is connected with the state of Ga. to look into this company.

I ordered business cards from Vista Print. The print on them looks OK, but the size of the card is a few millimeters smaller than a standard business card. It looks like they were made on a home pc & printer. Definitely not the impression I want to make owning my own business. I will not do business with them again. They credited me the cards minus shipping. Problem is, I don't want to buy anything else from them because they quality was so shotty.

Placed a large order for our business: window/door lettering, business cards, banner and long sleeve-t.

Every thing looked good EXCEPT the print quality on the shirt: it was very thin and blurred (as if it had been stretched while it was being printed).

My complaint is this: Contacting their "Customer Service" -- they make you jump through too many hoops that all lead to dead end results >:-S.

Because they don't offer "live support" online my only way of contacting anyone at VISTA is to complete their "feedback" form, which I did.

I received a automated reply saying I would be contacted within 2 business days. It is now the 4th day and NO ONE FROM VISTA has contacted me!

Hmm I thought, I'll just call them and resolve this over the phone -- WRONG! They don't post their 800 number on their Contact Us or Customer Support pages. The only time you can find their 800 number is AFTER you fill out their "feedback" form. And considering how poor their "phone support" is it's no wonder.

Try calling 1-800-961-2075. Here's what you'll get: a phone tree that never gives you the option to speak with a live representative. Each option prompts you to enter your account/order information or select a menu item # to get the information/help you want. And of course the annoying automated voice happily tells you that you can get "help online" !?!

Bottom line, this single time wasting annoyance has tarnished my favorable impression for the good and speedy printing job I received.

I don't care how many promotional offers I see from them in the future, I will NEVER do business with them again!

My complaint is with Visa Print. I was recently laid off and have a couple of companies that I am an independent representative. I ordered a business cards after countless emails for 250 free business cards and to pay shipping and handling. I thought the deal was great. Three months later I get charged twice for 14.95/month and was told I was paying to be a member. All I was doing was purchasing business cards and did not see where I signed up to be a member.

It hit my bank right before I was receiving a check. My account is tight right now and I got charged 70 dollars in overdraft fees. They denied paying back my fees and I cannot get a hold of anyone but a voice mail. This is a scam and after reading other issues, I am in agreement with Crystal. They need a lawsuit hit against them and maybe I can get my money back.

Regarding my previous complaint about Vistaprint deducting an additional charge from my bank account for 300 checks, my ban said they did, in fact, issue me a credit. However, that was not recorded on my online banking account.

For now, PLEASE PUT THIS COMPLAINT ON HOLD, until I can confirm one way or another whether Vistaprint did or did not issue me a credit.

Thank you.

I ordered 300 checks online for the advertised price of $9.99. The checkout process was so confusing and full of advertisements, that I didn't realize until I checked out that Visatprint was charging over $11 for shipping and handling. I was furious, and called to cancel my order (which within two minutes was deducted from my bank account. Feeling I got no satisfaction from their customer service dept. (located in Jamaica, NOT the USA), I tried to call their Massachusetts office.

They have about four different numbers for that office. When I called ALL of them, no one answered any of the lines. There is no CEO or CFO listed on their site for the Lexington, MA office. Something really stinks here. Finally, the 800 number re-routed me back to the Jamaica customer service dept.

At this point, I was convinced they were a scam and was frantic that they had gotten all of my personal banking information. The customer service "manager," Alfia, reassured me that they would refund my money and cancel my order. I then called my bank and was told my only option (other than closing my account) was to monitor things online.

Then, Vistaprint called me back and offered me the checks for free (I didn't ask for this). They told me they would refund me the $21.39 for the checks. OK, I was a little relieved thinking that maybe they are a legitimate company. Today, when I looked at my bank account online, I noticed that instead of refunding my money, they took another $21.39 out of my account.

I am going to my bank as soon as it opens to straighten this out. Meanwhile, I have paid my monthly bills and am concerned about canceling my account until all of my checks have cleared. Someone should investigate these scoundrels. I am a freelance writer who is earning less than I did 10 years ago. Like everyone else, I am struggling just to make ends meet. Companies like Vistaprint should be held accountable for ripping off the public, particularly in these difficult economic times.

I ordered Business Cards & return mailing labels from them, Apr 2, 2009.& paid for it over it internet. VPrint gives you a sample website to look at- and they give you an account number- & small print to read that says they will deduct $14.99 per month and $4.99 per site each month after the first month which is "Free". I NEVER PUT ANY ADD in there, and they Swindle thousands of people into getting their money for a Blank Website. Then - they will give the money back to your acct and say you are canceling your subscription. THIS IS FRAUD!!. I use to have a Pet-Sitting website that I PAID for in ADVANCE with GODADDY.COM in 2004-2005. My bank had charge NSF fees to my account and I had NO IDEA for 2 months that Vista Print was doing this fraudulant deductions. I would NEVER allow any automatic tractions taken out every month. YOU HAVE TO STOP THESE PEOPLE. I WANT TO DO A CLASS ACTION LAWSUIT. I AM A PARALEGAL

1-800-961-2075, which I did first thing this morning, and nobody seemed to wish to talk with me. If I do not receive a response from you in the immediate future, my debit card number will be changed. The total payments I have paid unnessarly amount to (according to my calculations) comes to $147.54.

In 2007, I made my last order to Vistaprint. It had double or shadowed printing at the top of the business cards. I paid the charge anyway. I continued to get bills from Chase. Since I have more than one account with Chase I didn't realize that I was paying the 2007 Vista bill over and over. I contacted Chase and asked them to send me a complete accounting of my bill. They didn't; only the last 6 mos. but that was enough to see that Vistaprint had been overcharging me for this single order, month after month. After contacting Chase again, they sent to Vistaprint directly. I spoke with a represent who said, in deed, I had been over charged and they would send me a check. He then warned that this would take time. It has now been 8 mos. I would like the telephone number of Vistaprint. I cannot find it on the web.

I use my credit cards for business online as many of you do. About a year ago I got a FREE offer from Vistaprint for business cards, flyers etc. Backing Up: With a little backtracking and phone calls, many here at Fred Miranda (Online photographers forum, well respected) got the offer too. Since I know professionally many of the photographers at FM, a few phone calls confirmed they got the same deal. Thus, perhaps, they were gleaning the email addresses from FM. I know Fred (site owner) doesn't sell email addresses like some sites. I ordered cards, they came, I was very happy with them, good quality as ordered, and then reordered some other stuff. That was OK too. Life was wonderful.

Since March of this year, they, through a fulfillment company, they have whacked my Discover card for six months at 17.95 for "Passport for Fun". This is an offshore based credit card coupon company that by accepting 10% off on Vistaprint they enroll you in, and thats the fine print. Since most people just pay their bills either in full or partial payments you don't notice the $9.95 to $17.95 charges. Hey it was for "FUN", I don't mind paying for fun but I wasn't having any.

So I tracked them down through a phone number on the statement coded into the "receipt". As soon as I typed in the phone number @Google 1- 800-, the computer popped with "Who's calling you. com and other fraud and scam alerts. Following some (manY) links typing in "VISTAPRINT SCAMS" opened pandoras box. I contacted DISCOVER CARD and after three agents they turned me over to their FRAUD division. I had been charged 18.00 x 5 = 90.00 dollars. Thats dinner for two at Ruth's Cris Steak house! OK maybe just a hamburger and fries at Ruth's C. for $90.00.

I filed a dispute, was told this was getting common also through TRAVEL DEALS (which we photographers do, we travel) and many coupon companies through legitimate enterprise got greedy. The lady told me they had other reports on this account and TRAVEL companies (heads up) which start with coupon numbers. To wence (old English) I replied, if you know about this why do you (Discover Card) not alert your consumers? She could not legally answer. So I'll make one up, since all this stuff is automated, no one probably sees what going on. Works for me.

Digging further one of the reasons I suppose you get good deals from VistaPrint is because they get a kickback for the "healthy names" from "Passport for Fun". At first I thought VistaPrint was not aware. How naive of me. Type "VistaPrint Scams" and they are in it to the hair roots, cranial through testicular. Discover did agree to temp credit my account the 90 dollars and they will attempt to collect back from "Passport for Fun". A dispute is filed and I can't sleep. So I type. It's four AM.

Next day: Since last night I have been busy, I have contacted (via email) and am sending registered letters to VISTAPRINT, PASSPORT FOR FUN, State of Florida Consumer affairs, the BBB, and my attorney nephew who works for the SEC in consumer fraud. I have posted them on every board and organization I belong to including the PMA, Photo Marketing Association, BBA, Battery Buyers of America (OEM Battery companies like myself) All five of the procurement Offices of the Military who pay with credit cards. The Sec of Consumer Affairs for Florida, aka our Attorney General, and the FTC. the list will grow.

Scam sites: Advise is posted as follows: In addition one of the sites reporting this scam is shooting for a class action suit. If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.

In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report with one of the consumer hotlines like Ripoff Report. They are on all of them. On your credit cards (this is DISCOVER) check under Merchandise or Retail: Code looks like the following. If you find it go back over your last year and see how far they tagged you. They start with MVQ. Passport for fun may have other names

What did this teach me: Read your statements, match receipts to the statement, dispute or call the credit card company about this ASAP. Get the operators name and company number. I have now added a tape player to my phone and will (notify) any of these companies they are on the record with conversations (as required by law)

VISTAPRINT and PASSPORT FOR FUN are on my [bad] LIST. I will join the class action suit. DISCOVER card jumped right in, so far, and I advised them after being with them for twenty years, our future relationship is based on this incidents outcome. Not that they care about a single account, but having their name tagged they don't care for. Shutting the account voids any further charges. I wish you all well. In this day and age of tougher times last thing we need is another pack of thieves.

I received an e-mail from them alleging that I had signed up for a VistaPrint Rewards membership. I had not and was quite careful filling out the form they required. I had responded previously to a similar ad for "free" cards, but they came with an incorrect home phone number, an incorrect cell phone number and an incorrect e-mail address. That's why I responded the second time.

I just submitted a complaint about Vista Print but I have since talked to them and the matter seems to be resolved. Thank you.

I placed an order for some free business cards which I received promptly. Since then, however, my debit card has been charged by them with $14.95 on 7/16/09 and $59.73 on 8/5/09. I have no idea what the charges are for.

I now have to change my bank account to protect myself from these checks out there in the world. I can't even find a phone number to contact Vista Print directly to complain, although I have sent a couple of detailed emails. It won't even do any good for them to replace the checks because now I have to close that account. I hope I won't have any trouble getting a refund, and if there are any financial consequences, if anyone fraudulently uses the checks I will sue.

I am following up to my earlier post regarding an order from Vista Print. I did receive my order quickly and with no problems. I will write again if I find additional/unauthorized charges on my account; however, I did verify with them that there were no other charges because I did not click on any other offers.

After placing an order for free business cards and post cards they have taken money out of our bank account for the last 2 months and we do not seem to be able to get any satisfactin from the company when complaining. nor it seems hav e they canceled our detail,s as requested

These people are unreachable, I have 2 orders paid for and they keep changing the shippment date when I check my account. I want what I paid for.

I placed an online order for business cards. They arrived in a timely manner and were correct and were attractive. I charged the order to my Discover card. My wife noticed a few days ago that on our Discover card statement that we have been charged $14.95 every month since March by Bizmax which is another name that VistaPrint uses. I am extremely annoyed by the bogus charges.

Autocharged our non-profit organization credit card for a club membership we didn't join. Hidden text and auto monthly charges are a ruthless practice and should not be tollerated.

You can opt to not select the magazine and print the rebate form for a $20 check that takes 7-8 weeks in my experience to receive. I have ordered many times from Vista Print and have been very satisfied with them. Sure the print quality on the free items is not the best, but they were free. I have used them many times and will continue to do so. I own a home-based business and only spend an average of $35/month on advertising thanks in large part to Vista Print.

Placed an order with Vista Print. It tacked on extra return address labels but they were the wrong address. I looked for the option to change the order but was only given the option to cancel it. I did cancel and the site said I would receive a refund. I then went and placed my correct order and they asked for my credit card again. At no time was there an option for store credit. After checking my bank account, realized I had been charged two times but no refund was given back to me. I contacted the company and was told I had a store credit. Had I known this or they told me this...I would have used it for the second order. I don't keep much money in the account I placed these orders and it did cause me to overdraw. The bank charged me $35 and I ask Vista Print to refund me the $68.65 and the $35.00 overdraft charge. They refused obviously.

I placed an order for 1500 business cards, a large self inking stamp, 140 address labels and 100 #10 envelopes and am VERY PLEASED with paying less than $60 including shipping.

If I encounter any problems, concerns or disappointments stemming from placing this order I'll be sure to share my experiences here.

I have ordered many items from VistaPrint and have never had a problem. The items arrive in a timely manner (I even choose the slowest delivery option), and the quality has always been great. I have taken advantage of many of their "free" offers, just paying shipping.

I admit that all those extra offers at the end are a bit annoying, but I w/ others, take the time to read the fine print. I have and haven't had any problems.

I placed an order on VistaPrint.com today after having success with ordering from them in the past. After placing the order I had a "pop-up" appear that their security certificate has been revoked and should not be trusted. I was alarmed of course and tried to contact the company at the 800 number listed on their site and was unable to connect with a human. I read many of the complaints on this site and became even more alarmed. I was able to find a different number for VistaPrint (781-652-6300) and spoke with a human who assured me I did not click on any other offers or rewards programs and that no other charges will be assessed for my order. I explained to her about the difficulty of contacting VistaPrint and that I read many complaints about the company. She was very helpful and courteous. I hope I receive the order as promised and that no other charges are assessed as she promised. I am confirming in writing to VistaPrint (address is in "Privacy and Security" link on their site)the details of my conversation with their representative. I will write back on this site if I find the outcome is not as promised by VistaPrint.

Their mailing is crazy slow. I ordered something for 2 day delivery, and it took almost a week. Lot of opportunity cost lost.

and a rubber address stamp Vista Print I am not exactly sure of the date-probably about a year or so ago. I used my debit card. Stupid, I know! Anyway, that was that.

A cryptic letter arrived about two weeks later with my "membership start date" (the date I ordered the business cards) and my computer ip number. I found a blog about the class action suit against this scam, and there was a blog entry by a Jeff Esposito, who claimed to be in the VistaPrint PR dept along with his phone number. I called the number and to no surprise, got a numbskull telemarketer who took about 8 minutes to get me the direct number to VistaPrint corporate offices, where I eventually did get the extension number of a Jeff Esposito. I reached his voice mail and left a message for him to call me back and left my name and phone number, and the nature of my call. I have not heard back from him.

Tenesha: Because it say $10 back, an i would too but first i would read the informaton so that would make me not select it.

Over six months ago I ordered some address stickers from this company using my credit card. The charge was under ten dollars because I had taken advantage of some sort of good deal that they were advertising. Today, while reviewing my credit card statement, I see another charge from this company that I didn't make. There may have been other charges in past months, but my husband usually takes care of the bills and would have assumed I had ordered something. When I did a search online for this company, website after website came up with tales of this company scamming other people. I called my credit card company and reported it, but was told that I may be billed again by the same company because companies like this change a small detail in their merchant name so they can get past blocks the credit card companies put on their name.

My advice it to go over every credit card bill with a fine tooth comb and be sure you can account for every purchase listed.

I ordered products through vista print like business cards, business car magnets, shirts and hats. They, without my knowledge gave my information to publishers. These publishing companies were sending me magazines for about a year and a half. I called them and told them that I didn't want them nor did I order them. They told me that I needed to call each magazine that was sent to me to cancel.

I no longer receive these magazines but now have been sent to a credit collection agency for not paying by magazine bills. The magazines that were sent to me were , "Prevention", "Maxim", "Golf Digest" and "In Style". I'm not sure what to do next. I have never received a bill from these magazines, only phone calls to renew my subscription. So, I do not have any paperwork to back me up. This is a total scam! The collection dept. that has recently called me was named, "Connection LLC".

I need help and do not know where to begin. I'm hoping that you can help me resolve this very messy situation.

This order is far, very far away from the promised, signed, authorized and agreed 21 days shipping (order was in 27-May). The worst thing is that every order is moved 24 hrs, so has no shipping date yet, to date. The intention for our order has been ruined and a lot of money and opportunity cost has been weared, hopesly. This is a dessesperate situation with this order, we have no idea abotu when will be shipped after almost 2 months later!!

i just placed an order for 250 for $1.99 and i just happened to come across the negative reviews from people while i was trying to make a complaint against mylife.com. i will immediately cancel my credit card. once bitten twice shy.

Placed an order for business cards. Chose the 3-day shipping option (expensive!). My order was CONFIRMED for delivery by Friday, July 10. Then I received an e-mail that the order will not be delivered until Monday, July 13. The problem is that I fly to Johannesburg on Sunday, July 12 on business (for which I needed the business cards!). Vistaprint is NOT open on Saturday and Sunday. The only means to contact Customer Service is by an 800 number but there is not way to leave a voicemail. It just says to call back on Monday. I can't call back on Monday because I will be in Johannesburg on business. There is not means to send Vistaprint an email either. I sent them a Twitter message just to document my attempts to contact them. I am VERY irritated and disappointed!

In the past you were able to email Vista print with any problems. I recently had questions about my website. The email address to contact them is no where to be found. I search their website and could not find it anywhere. In my fustration I just called them, only to discover a voicemail instructing me to "call back during business hours." I just called during business hours. Something is up...

I've had nothing but good dealings with Vista Print. My payments have been through Paypal and no extra charges have ever been deducted. I truly believe that most people don't read the fine print and are too eager to click the submit button. Keep up the good work Vista Print. I like the attorney feature at the bottom of this page. Makes one wonder....

I ordered business cards from Vistaprint in June of 2009. I check my bank statement in July of 2009 to find I was charged $14.95 for something called "Passport to Fun". I sent the people at Passport to Fun an email wanting to unsubscribe, and they agreed, and it was also brought to my knowledge through that email that they received my information from VISTAPRINT. Thanks Vistaprint, you just lost ANOTHER customer.

This morning, I logged on to my internet banking to pay some bills. Fortunately, all of my accounts are accessible online, otherwise I may have never learned of the problem on a rarely used account. I noticed that an account that my husband and I rarely use was negative! I couldn't believe it! The information on my account was very vague (it was in alpha-numeric form), but did include a phone number. I called the phone number and got the run-around. I explained that I NEVER opted in to any rewards program, and they argued with me for a very long time, before saying that they would credit the charges.

I explained the overdraft situation and they told me that I must submit the bank statement with all of my history via fax. I explained that I was not comfortable faxing my account information, as they had already stolen my debit card number, how could I possible hand over my bank account information to them?! My husband recommended that we ask our bank to deal with that end for us, as Vista Print rewards was not going to assist us. After ending the call, I called another one of the bogus charges listed, with a completely different reference number and phone number. I got a representative that slipped and answered the phone "Vista Pr--I mean, Business Max, how can I help you?" Another Vista print issue?! I was mortified! I explained the situation yet again, albeit far more harsh than the first time, as I was quite infuriated. This representative also tried to tell me that I opted into a "discount rewards program". No I did not!

After 45 minutes they too agreed to reverse the charges; although, only time will tell if this actually happens. After ending that call, I called Vista Print directly to explain my frustrations, only to speak with a "supervisor" who was ridiculously inept for the position. She made excuses for the company and tried her best to blame me for the fraudulent charges! This was my first experience with Vista Print, I will never use them again! I will only use Modern Postcard, as I have for many, many years. Trying to save a buck really cost me more in the end!

I received my order from Vistaprint and was unhappy with the print quality. I have tried to contact them via the number on the website and when I call the automated voice says to go to the website and send an email. The problem is... There is no email address to send an email to. I am going to contact my Credit Card Company to reverse the charges since I cannot get ahold of anyone at Vistaprint to make good on their "Satisfaction Guarantee". Buyer Beware!

My daughter signed me up for Vistaprint business cards which we understood was free exept for postage. This happened approx. October 2008. I did not ask to sign up for membership or anything else. I needed this bank draft stopped immediately. I have been charged $4.99 per month since October 2008 - current! I have closed my business on 6/30/09. There were not authorized to debit my checking account but the 1 time to pay postage on the business cards.

I recently found out that vistaprint had been charging an old bank account of mine for 2 years that I thought had closed when I got married. Unfortunately the account was unable to close because these companies (privacy matters and sport to fun or something like that) had each been charging me $25 a month in an account that had a $0 balance, causing me a $100 overdragt charge each time. We never really noticed it coming out of my now joint account with my husband until recently.

When we did the research into the company, they said that I accepted these services by checking boxes at the end of my vista print purchase (I have never checked any of those boxes by the way). Today I found out there were 2 other companies taking money from me (some google company and business week). I have referred so many people to this company and gone through them for years. But now that we are over $3,000 in the hole financially because of them (and all there free and discounted products) I will never go through them again and recommend that no one ever does.

card. There is no avenue to contact them. They take your money, say the order is being processed one minutes after you place it, and they are from that point on inaccessible. I tried to contact them 20 seconds after I placed the order.

VistPrint is signing customers up for its VistaPrint Awards program without authoization and then charging them $l4.95 a month on their credit cards. Contact with the company is futile - just an automated answering machine with no option to leave message or talk with a real person. There is a lace on the WEb site for sending an email, but I never got any response about my complaint.

The consequence was that VistaPrint received $89.70 in credit card charges before I realized what was happening. And I only ordered the "free" business cards that cost me $5.45 for shipping. The cards, by the way, are pretty tacky - VistaPrint has its name and website on the back of each one. If others have a problem with the $l4.95 charge, try calling the firm that handles this scam. In theory,they can cancel your "membership" but I'll see what happens on my next credit card bill.

I'm not complaining. vistaprint.com delivered the cards I wanted and they were perfect; I never entered any credit card data at all and was not even charged for postage.

I was charged $9.98 on my bank statement. I am attempting to locate a phone number or e-mail address to discuss this charge with vistaprint. I have spent 45 minutes going through their website being tossed from one screen to another but still no luck in finding their phone number or e-mail form. This is rediculous. Bottom line: I did not authorize $9.98 taken out of my bank account!

A year long membership of 14.95 per month charged to a credit card that never should have been authorized.

I have used VistaPrint for my business cards for over 7 years and have never had any problem with either their product or service. My order ALWAYS has come in a timely manner, as advertised.

As a business owner for over 40 years I know that sometimes there are foul-ups but when you consider the volume of business that Vista Print processes versus the number of complaints, I think their record is quite good.

Buyer beware!

I ordered visit cards to Vistaprint, paid cash through Paypal on the 12 may 2009, to be delivered on 2 june. It did not arrived without any explanation of overdelay.

This company is not to be trusted with your credit card or debit card. Do not buy and report them to the BBB as I will.

after placing an order with this company, and giving all my credit details , of course. they refused my card. now like many others I tried to ring them but found only one number, and as stated by someone else, it is automated. I am fed up with these bogus companies, fleecing people. these sites should be policed more. and perpetrators are prosecuted.

Vistaprint's products are good, but upon checkout, if you click on their enticement to save $10 on this offer, you get automatically enrolled into something i dont even know what it is, but i discovered small charges, adding up to $700! over a year or two's time. When i call the 800 number there is a phone tree and the first thing they ask is, do you want to cancel. Easy to cancel and easy to have them reimburse, but i might not have caught these charges ever as i'm not all that careful with my bank statement. I will be now, however, these charges look at first like something i might have ordered (businessmax, essence of something or other etc).

I got no business cards. They also keep debiting my checking account even though I told them to stop. Please help me. I want nothing to do with them

Vista print was charging my banking account without my knowledge which ultimately cause my account to be overdrawn. The company did refund the membership fees but is unwilling to pay for my overdrafts.My bank of course wants to make money just like every one else only removed one overdraft. I was told by my bank that vista caused the problem and should take care of it and its clearly showing on the bankstatement that I faxed to Vista Print.

Unauthorized charges on my checking acct. I need to get them taken off..NOW!

I did order some business cards which advertised buy 250 for 1.99 and get 250 free well i never did get the other 250 I also ordered a decall for my my car window so im still owed 250 business cards and then I was looking at my bank acct. online and discovered that vistaprint has put some other chrg on my acct. for $14.95 I have no idea what for and it needs to be removed

When I called the guy answered with, "Hi. Membership rewards...I mean, Business Max." What does that tell you? It's only 14.95, but it's the most unsettling feeling ever. I am furious. They'd probably continue to charge my account if it hadn't changed. Credit card number had to be changed, good possibility that I won't receive a refund

This outfit signed me up for their VistaPrintsReward program without my permission. They charged my credit card $14.95 without my permission.

On May 21st I discovered there were charges on my credit card from Vista Print. I have not ordered from Vista Print since 2006. In three days there were three charges of 5.45 each.

There is no one to speak to at the number listed. The automated service just goes in circle. Each time you make a selection you end up back where you started. They tell you to go to the website help button and send an email. There is no email address and every link sends you somewhere else. The customer service link tells you to call for "1 on 1" and the number is the same automated number that takes you nowhere. If it's there, it must be hidden very well. This is such a shame because I have been happy with the products I did receive from Vista Print in 2006.

I can not find a phone number on their site and was charged 14.95 for no apparent reasoin. I ahve spent the last 2 hours attempting to contact someone with no luck.

Why are they allowed to run a business with no contact phone number?

I ordered following items from Vista Print 5 pcs xlarge t-shirts worth $35.60 dollars plus shipping and processing of $10.17. They sent 140 pcs return address labels for free. What I paid for was never delivered. Please help, they should not do this to people who are working hard for their money. They should be out of business.

my daughter ordered wedding announements and I paid with my visa debit card. order came fine. Then one month later I started getting charged 14.95. I have called written and they keep taking 14.95 out of my account. They even took two payments of 14.95 out on the 22 of may. I am furious. I am going to cancel my card and dispute the charges with visa I hope someone shuts them down, the are stealing from people ...flat out stealing.

I received an issue of Maxim magazine at my home. I'm a mom of three young children and would never have signed up for this magazine. When I called Maxim, they informed me that Vista Print placed my subscription. I had to go through every option at the customer service line before I could reach a representative. The rep explained that customers are automatically given a subscription for large orders and I had to email the company to have my subscription canceled. Completely inappropriate and deceptive.

I go no help at all from the person I talked to at VistaPrint. I had to go to the yellow pages for this number and address. She says there is a phone number on the site but I can't find it. This company should be put out of business and reported to Better Business I also recommended them to other people who had the same experience and now are in the same boat I am.