Vistaprint

I own a salon and spa and depend on Vistaprint for all of my printing needs from business cards, to flyers, to mailing postcards, etc. I have been ordering from them for the last 5 years and the one time we had a problem with the printing they were very prompt in correcting the problem and mailing them to me. They are the ones I would recommend to do business with since they offer more printing options than anyone out there. I love the freedom to design my own materials and not having to pay someone else to do it. I am very happy. Keep up the good work!

I ordered mailing labels from this company and to this date, have not received them. And this incident happened over 2 months ago. Albeit, they did give a refund, I'm still upset because I didn't receive the labels for my customers. When I contacted the company, a foreign idiot lied and informed me that she would reorder them for me and to expect them within 7 days. Seven days have come and gone and still no labels - they did give a refund but I will now go to another company to place future orders. Also when they tell you that your company is getting hundreds of hits a day from potential customers, that too is a lie!

I've heard/read of many complaints about Vistaprint, so I was hesitant when placing my orders. However, I proceeded to place my first and only order so far for business cards (two styles). They arrived in a very timely manner and I am very happy with the speed of service and quality of the cards, as well as the price I paid for them. So, I had a good experience (this time!).

I ordered some promotional items February 22nd, 2012 and was told that my order would reach in 21 days i.e. March 15th, 2012. Today is the 84th day! I followed up in April. They did not explain the reason for delay. I was told that my order would be sent out and that my order would be free of charge. I was told to expect my order on 14-05-2012. Today is May 16th, 2012. I am extremely dissatisfied with Vistaprint and do not think I would be reordering again!

On April 6, 2012, I ordered personal checks from Vistaprint. I was told estimated arrival date was April 20. On April 20, my order was still in process. There was no reason given as to the holdup. I called and the customer service representative did not give me an explanation. He merely re-ordered the checks and sent me on my way. The new estimated arrival date was May 1, 2012. In the meantime, I have had to pay bills electronically which I am not entirely comfortable doing because I prefer to keep extra careful track of my money. It is now May 14, 2012, and the order was still in process. I spoke to another customer service representative and he told me that the holdup was because I ordered a checkbook cover, not a custom cover, just a plain cover, and extra check registers to manually balance my checkbooks. These two accessories didn't require extra printing.

But for some reason, they caused an error in the system and the checks would not go to print. I asked the customer service representative what she could do for me. She just told me that they have lots of customers and don't monitor individual orders. I said it's unacceptable to give a shipment arrival date and have it pass and not provide updates on the website or in any communications to the customer. She would not put me in touch with a supervisor. She told me that I could either get a refund or re-order the checks, but the error still existed in the system and there was no way to know when the glitch would be resolved, so it likely would continue to be in process for a long time. I said that they should send me free checks and refund the money I paid for the time and inconvenience and the poor customer service. She said she couldn't do anything but re-order or refund. She didn't speak English well enough and she was not helpful. I assured her I would contact everyone I knew and advise them to not ever use Vistaprint for anything.

Vistaprint is great! I have placed five different orders for business cards from Vistaprint, as well as orders for business cardholders, t-shirts and other items. So far, I have been extremely pleased with the price, quality and expedient delivery. Vistaprint's website is very user-friendly and fast and I have been pleased with the discounts they have offered me for being a valued customer. I have nothing bad at all to say about Vistaprint and they certainly earned my business on a permanent basis. I would recommend Vistaprint to all my family, friends and co-workers.

Since my last order of January 24, 2012, received on the 31st for an amount of 14,46 paid on that date, my bank account is debited every month for an amount of 5,94. I complained by email about it on March 9, but no answer, and this month, another debit of 5,94 is shown on my bank account, under the Rf. vistapr*vistaprint **! I have not made any new order since my last delivery of January 31, 2012. I would appreciate an answer and that my account be credited to the two wrong debits of 5,94 each. Thanks for your consideration.

I paid $25.00 for product to sit on shelf for two days. I ordered graduation announcements for my daughter on Thursday, May 3rd. The order was shipped on May 4th, which in fairness to the company stated 3 business days. However, the UPS ticket stated that the product was shipped 2nd day air and would be delivered on "or before" May 8th. So, I paid for Vistaprint to ship my item, UPS to transport it and to basically "rent" shelf space for two days as the package did not move over the weekend.

Had I not spent the $25.00 for rush 3 business day delivery, the product would not have set on a shelf space on Saturday and Sunday and would have actually been moving towards my location. Just now, a lady from Vistaprint called me, instead of contacting the BBB, who has my complaint and is trying to tell me that they did honor their end of the bargain. However, I paid for the package to move and not set on a shelf.

Using one of your free template, I requested 250 business cards for our company, an exclusive business for you. At the end of inputing my information, I was asked to pay $14, which I did by credit card. I was told I would receive the cards in two weeks. It's now over two months and I still haven't received any cards. Can you send the cards to the above address? I noticed there are a number of complaints regarding how Vistaprint does business. We, the consumers, need to get together to sort this out. Is this a rip off or what?

I sent you my order and money a few years ago, but I have never received anything from you. You are a rip-off. This is an unethical way to do business.

After submitting my order for business cards, Vistaprint changed the price and billed me for a much higher amount. I was not able to go back and print off the previous page showing the original price that was much lower, so I could have proof. At first I thought I had lost my mind when the credit card statement came in showing the higher price, but it was confirmed that this was not an isolated incident when I later learned that another office coworker had the same thing done to him when he ordered two small car door magnets a day after my order. The billed prices were not just a little bit higher, but a lot higher - about 40% higher. This is stealing. I will not use, nor do I recommend anyone ever using Vistaprint. Their bait-and-switch business tactics are very unethical and I would think very illegal.

I ordered the folded business cards and submitted the artwork on the template provided by Vistaprint, which does not fit the ordering template on Vistaprint's website. I called and the agent admitted the template didn't fit and assured me it would be fitted, cropped and fixed by them. I received the order with all our social media icons (on the front) and one of our services (inside) cropped off! I called and after much unnecessary discussion, they finally agreed to reprint and then rush the order - all to receive them with the outside back panel printed upside down. Now, they won't own up to their mistakes. We cannot use these cards. Vistaprint has not made an impression.

I placed (another) order for business cards and upgraded from 250 to 500 based on an offer of "free shipping", implying I would have no shipping charge. I was charged for shipping. I then called customer service and discovered your customer service now consists of folks for whom English is not their first language. This woman, located in the Caribbean, was unable to answer a direct question. I found her inability to understand my question frustrating. I avoid purchasing items from any company that outsources customer service. In the future, that will include Vistaprint.

Vistaprint took $309.43 over a period of 2 years from my PayPal account. When I contacted them, they apologized and arranged a refund for the full amount. This was back in the beginning of February. I've contacted them over 30 times and get told something different each time. They have refunded $48 but have promised $309.43 and I have their emails saying this. They now are not responding to me. I am appalled by this company but I will not give up on this refund.

Not delivered - I am really angry about your local firm (Vistaprint/Turkey) because I couldn't get any business cards until March 15th. Although there is no feedback about consumer relations (only e-mail), anyone can answer the telephone (all the time they are busy). Please help me because today, they send me an e-mail and said that we thank you for your new order! I haven't gotten any new order and also my money.

Charged me for months! I ordered business cards from them because they were cheap. I got 500 business cards for just $10.00, but little did I know that they were charging me $14.99 per month for 7 months, until I called my bank and had them change my account number, because I could not get any customer service with them! Never purchase anything with Vistaprint!

As a returning customer, I worked on business cards for over an hour. I submitted the order, it was approved and I checked out with my credit card. As I was told by your customer service, my order is lost because I used my iPad (remember, I can't be the only one). It was not processed and can't be retrieved. So, I wasted at this point at least two hours of my time with your company. I am pissed. If you can't take orders from the iPad (you will lose a lot of business), then it should say so instead of wasting customers' time and business. You have lost mine and my company's business.

Scam promotions / Unethical Business Practices: I tired several times to order business cards from this scam company. First, it was on a $10.00 promotion that offered free shipping. When I got to check out, it was like $34.00, so I didn't order. The second time, I got an email for free business cards but to pay shipping only. When I got to check out, the cart had multiple items in it and the cost was $37.00.

I called, and the customer service person (who was in India) was hostile when I accused the company of running a scam. I did not hit the accept button to place the order, because I figured out that this was probably not going to be a good idea. And now, I am wondering if they are going to try to charge me anyway based on the other complaints I am reading. Do not use this company. Horrible scamming of customers.

Vistaprint is giving me the runaround to refund a duplicate charge they took from my bank account. Initially, they gave me the wrong fax number to the payment processing department twice and I had to wait a month to get my bank statement showing when the duplicate charge was made. They could see it on their end but I still had to prove to them they had overcharged me. On my fourth attempt to collect my money, I demanded to speak with a supervisor who really seemed to know what she was doing and is going to follow up with me to see when the refund was or will be processed. They said I had to wait 1-2 billing cycles. As if I was not mad enough, I then went through the roof! They have had my money hostage since February 13 and it is now April 3 and it's going to take 1-2 billing cycles to refund my money now that they say they received my fax to prove I was double billed.

Again, they can see they double charged me but they seem to do all they can to get me more frustrated and go away. Well, I am a person of principle and integrity and they now know that tonight I am filing an online complaint with the NC Attorney General's Office and we will see just how quickly they can move my money back into my account then. The NC Attorney General's Office is the best there is at making companies do the right thing. I am not going away until my money is refunded and hopefully enough people will read how they operate and use another vendor to make their print materials, etc. I have never had any issues with their products or anything else before and I've used VP since their first conception. Not any more, especially after reading about so many other dissatisfied customers and their money issues with Vistaprint.

I just discovered today that Vistaprint was billing me $12.99 on every first and last day of the month for about a year. I have ordered cards and some banners and had been charged properly for these and have no idea what these made up charges are. I have filed a complaint with PayPal.

Website hosting server speed - I purchased business cards, and website/email hosting from Vistaprint. Half the time, the website will not load, and half the time, I can't access the email because of time outs. I can't get my email to be viewed via Outlook, and after 1.5 hours on the phone, the girl hung up on me and emailed me the instructions while I was still thinking I was on hold. After a full week of trying to get my email problem fixed, I've had it. I just checked our website today, and it won't even load all the way.

I owed $79 and they popped another digit on, = $790. They also accessed my savings account as well as my credit card to the value of $1,200, making as many as 10 a day orders (supposedly from me). It took me 10.5 months to get the money returned and I was totally unable to contact them. The action I succeeded in was with PayPal and with my bank who accepted that multiple withdrawals every day from my savings account was fraud. Vistaprint never returned any e-mails nor was their supposed contact number ever manned except for an annoying recording. This made it totally impossible for me to contact them, obviously exactly what they wanted. The result, PayPal came to my rescue and my bank. Be very wary and make sure you check all your statements.

I ordered Vista free business cards, and to my surprise, I was selected to join their VIP club. The so-called VIP club membership cost $14.99 monthly. Once I put in my billing info, a checkbox was selected without my knowledge to be included in their so-called VIP club. I was not aware of the monthly charges for several months. I did not receive any VIP membership card, paperwork, and/or membership details at all; just charges to my credit card unknowingly for six months, without my authorization. Once I discovered these unauthorized charges on my card, it took about a week to receive my refund.

When I contracted Vista, I was transferred to several different departments, states, and finally to a different sister company in a different country. I had to keep records of each person I had spoken to, because each one I spoke to asked me how I discovered their contact number, like it was a secret. I would not have received my refund if I did not continue to call all the many different numbers I was provided.

We ordered several different advertising products from Vistaprint for our restaurant, Island Spice. The business cards were printed very cheaply and parts of the wording were cut off. We also got car magnets with the logo on them. The magnets were weak and both fell off. We were also charged several times for free business cards, which we did not order. Soon afterward, we closed the restaurant and thus stopped buying from Vistaprint. Vistaprint then started spamming us with emails about their so-called "free" offers, sometimes sending two or three emails a day. We finally realized we could cancel the emails and be removed from their mailing list. We did. Vistaprint then sold our email to spammers!

This was in 2010. To this day, I receive 2-4 spam emails a day from scammers all over the world. Vistaprint actually told us when we signed up that they would not send spam emails. I guess they forgot to add, "Unless you stop buying from us!" Do not deal with this corrupt company. They will send bad products, charge you for things you never bought, spam your inbox and request payment for items you've already paid for. Vistaprint's profits all come from their lies. They should be ashamed.

Do not trust them! Three years ago, I ordered business cards for my friend. They have been charging me fifteen dollars a month for a website and e-mail marketing for her business that I never wanted for the last three years! They never e-mailed me or said anything about the fact that I was never doing anything with either of them! And the business cards are cheap because they are tiny and often have Vistaprint advertising on the back. Bad customer service, too.

We always check our credit accounts and make sure that we have ordered everything that is on the card. However, Vistaprint had at least 8 orders that we never made, $95.00 worth! As a matter of fact, we never even used the company! We had to call the fraud department. They were no help at all. We called our credit card and they immediately knew who we were talking about and we had to get a new credit card as they felt this is fraud! Wow, this company will get your card and charge it up in just a few days!

Delivery charge not stated - After spending 1 hour and 40 minutes uploading photos to a calendar, I was then told that there is a delivery charge of 8 for a 14-day delivery schedule or 30 if you want it within two days. Vistaprint should be telling customers this before.

Vistaprint needs to be stopped from their false advertising and horrible customer service. My issue was so petty and I had been a prior customer with thousands of dollars in business. They threw it all away and insulted me on the phone over a simple signature stamp. Basically, I ordered a signature stamp and saw my signature on the website and agreed to the order, etc. When the stamp arrived, it was blank! No signature, nothing at all on the stamp.

I called customer service expecting a simple resolution and to my surprise, they told me it was my fault and that I did not do something correctly. I asked them what their quality control process was so when the order was being processed and whoever fulfilled it saw it was blank, didn't they stop and think, hey we have a problem here. I was told that most of their work is automated and no quality checks are done on such a small order (insult #1).

So I asked for a supervisor expecting a resolution and she had a horrible attitude like I was a bother to her time. I asked her about their 100% satisfaction guarantee. She said that I should read their terms and conditions page. Then when I told her I had spent thousands in the past, she smartly said "that is not much, we have customer that spend much more than you and we wouldn't make a refund for them so why should we do it for you?". Well, I promptly chewed her out for being a complete idiot and had no business talking to the public and she is in no position to be a customer service supervisor. She said, "Have a nice day," and hung up which is code for "** ".

They offered 250 free business cards for $10. I was taken in with Vistaprint's new offer of business cards for under $10. I did everything they asked of me. I designed it all myself online. Everything that I choose said "no charge." I thought the $10 charge would be for shipping, but they charged me almost $40! It's a Sunday and they don't have any costumer service today. I feel they are a big scam. The website they have is very easy to use, but when you check out, it's not a 'free' offer and that's after you've given them all your information. This is not an upfront company. They have commercials now that are very, very misleading. Please check into this company. Thank you, Consumer Affairs, for your help in this matter. I am not alone in this complaint.

I found an offer from Avira anti virus promoting 250 free business cards from Vistaprint. I've seen them on TV so I decided to try them out. The cards had limited designs that I could choose from but hey, no problem. These 250 cards are free. So then, I came to a part where there is just a plain white back to the cards with "Get free business cards from Vistaprint!" And again, not a problem because these are 250 free business cards. So then I get to the very end of my free order, and there it is, "Oh, you can pay $7 for shipping." Sorry, free means free. Nowhere on their site in plain view is the terms of service (TOS) about this. What Vistaprint does not know that I maintain three big information technology websites that get many hits a day. No matter how they device people with their so called free offer, there is no hiding when the truth is posted for everyone to see.