Vistaprint might have offered a Free 30 Day Website Trial but it was not. And starting the day after my sign up, I had unauth. debits ranging from 3.99 to 176.99. I have to have my bank card shut off. It’s super maddening to locate the proper Help subject for online assistance and their phone hours are reticent. But I had so many charges I would have gone insane just trying to figure out by them where the heck they were coming from and why. I went thru all that time and dedication for really nothing. But I doubt my sites were going to be a mere $4.99 a month or whatever they were as I was charged that, PLUS large amounts of currency for services and packages I had not even clicked to select. I know that much.


Ordered 100 cards for £4.99 and expected maybe £2.99 delivery charge. When I saw they were saying £13.99, I stopped my order. Woke the next day to find they've taken £13.99 from my bank. Spent 3 hours and numerous emails to complain and get no reply. I feel totally ripped off.

I ordered something on Vista last night and paid via paypal. This morning my bank rang to say they stopped a fraudulent transaction by Vistaprint from a totally different bank account to the one I used last night, but one I had used in the past. It was for £10 less than the original order and I'm surprised my bank flagged it as I have used that card several times to do similar transactions with Vista. So my bank must have known that something was fraudulent about it as they stopped it and rang me immediately. I have been shopping online for years and never had this happen before. The fact my card details were not even stored alarmed me even more as I have no idea how they could have had access to my card number!

I called again because i had made a mistake on my order , and the other lady i spoke with nicely resolved my previous problem along with the new one , the also refunded me for what I was due ! I am very thankfull and realised , It wasnt the company as much as the service I had received from the previous clerk . I would love to remouve my comment , but the site wont let me . I would like to apoligize to Vistaprint for my hasty and comment and I am waiting with excitment the results of my wedding invitations and rsvp's !! So after this , yes i Will recomment you to my friends !
Original Review
I'm frustrated! I ordered this week, and I asked for their best deal when I called them, they told me they had it, and corrected my order. Now less than a week, and bam, Black Friday sale appears and they take 60% off site-wise. I'm really frustrated that they did not take the time to advise me that that was coming up (how was I supposed to know a website was going to offer a black Friday sale?) I would have cancelled my not yet printed order and waited less than a week to order and save over a 100$, and since my order has been shipped they don't want to correct my order .......... Not recommended by me anymore that for damn sure!

I placed an order for business cards, booklet and some return stickers with my address. My parcel did not arrive on time so I emailed to them about it. They informed me that a new order was made and that it would be shipped out by DHL. Today, 20 Nov 2014, I received 2 parcels, one by normal post and the other by DHL. The one from normal post did not indicate where the parcel was from BUT the one from DHL indicated that it had been shipped from Australia. Funny, the link said Vistaprint.sg (ie Singapore based). The quality of the print was terrible. The return sticker was one that I could have printed myself from my inkjet printer. The words in the Business cards were not aligned properly with the edges of the cards. The print on the booklet was poor. Bad experience. Lesson to learn. Don't be fooled. You don't get what you see on screen. Better go to your local printer, physically choose the paper and the kind of print you want. See the samples and order. Disappointed. This a probably a home based person doing business without proper material and machines to produce quality.

I placed an order with Vistaprint for custom Christmas cards on 27th October but have still not received the order 10 days on. I received an email saying it was dispatched on 31st October. I sent an email via their website and did not get a response. I telephoned them twice, the 1st staff member an Asian speaking man insisted my order would arrive today 6th November so I made arrangements to be at home for it arriving. I asked which postal method was used as they don't state this on their website and was told royal mail. I waited in all day and no order arrived. I checked my sorting office and no other parcels were there for me.
I phoned Vistaprint again today 6th November and spoke with a manager who was very rude and treated me as if I was stupid. He did not listen to what I was saying and insisted the order would be delivered later today saying there are 2 deliveries by royal mail when there is not! He said he would phone my sorting office then phone me back so I gave him my sorting office number despite my knowing for sure there were no other parcels there for me. I then received a call from a woman saying she had "just" phoned my sorting office nearly an hour later from when I phoned the manager at Vistaprint and was told no parcel there for me which I already knew and which was a complete waste of my time and that of royal mail.
The manager told me that they ship from the Netherlands? This is NOT mentioned on their website; it is Vistaprint.co.uk NOT .com and they are misleading by making out they are a UK company, shipping within the UK when they are not. Even shipping from the Netherlands usually only takes up to 5 days at the most for royal mail to deliver. I am extremely upset and disappointed at not receiving my order, their appalling service, rudeness, attitude, wasting my time and that of royal mail and will never order anything from them again.

I hate this! I did my part and cancelled the account. It was a trial and I KNEW that this was going to happen but I went against my better judgment and tried it. I did not like the interface and quickly decided to cancel the account. It was all cancelled 10 days before the billing and BAM I get billed anyway. The dashboard magically reopened my account even though I had cancelled the whole account 10 days earlier. I have cancelled it AGAIN, and I think I will just cancel my card that is attached so that I don't get charged again by “accident”. I hate companies that I can't trust.

This is my design I had printed thru Vistaprint a few years ago: Why You'll Love Simple White Butterfly Business Cards With Purple Flowers. They stole my design and are now selling it. Is this legal?

Ordered invitations for an event and they did not arrive on the day they were meant to even though I paid a priority fee for it to be delivered within 5 days. I called them and they said they can't find it, no tracking number and was no help at all. I do not recommend Vistaprint at all!!!

I have had problems with VistaPrint and my website and it is difficult to get anyone to help if there is a problem. This company offices in The Caribbean (Jamaica) and does not have to abide by US laws. I was told that during my calls to them. Do yourself a favor. Buy locally or at least with an American company.

Oct. 5th, I placed 2 orders. First order came in 1 week. 2nd order NEVER CAME. I received an email it's been reorder send by UPS. Never received! Called Again! Was told guarantee get here by Oct.23. Never received! Need it by morning of 24th. Only a bumper sticker with 4 words!!!

Ordered business cards in May 2014 and went through the long checkout process without agreeing to any additional products or services. I used a checking account that I do not use on a regular basis so imagine my surprise when I checked that account today and found out that Vistaprint has withdrawn $4.99 from my checking every month since May. When I called they said it was for some internet service that was added to the business card order but I never requested or agreed to the service. They cancelled the service and agreed to refund the charges but of course that will take 3-5 business days. I consider this to be a very sneaky and deceptive business practice and I will never do business with this company again.

I used to spend quite a bit with Vistaprint... Never again. They sent me a postcard for my Birthday... Oh how nice I thought. It offered up to 50% off sitewide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes.
When I did the new gal acting as if she knew nothing about the previous call and insisted that although my post card made absolutely no mention of any limitations with regards to the free shipping offer, that the policy was actually that I had to spend $50. Well any person with any knowledge of the law whatsoever would know that this is an illegal business practice. I asked to speak to a supervisor. She wanted to win the argument... and of course she did. The original gal should have her job. Saved $9! Congrats. Lost this customer for life and I'll tell everyone I know. AVOID VISTAPRINT AT ALL COSTS!! SCAM MARKETING AND SURELY CS> FAIL!

In July 2012 I ordered visiting cards which appeared to be well printed. The order came in several boxes. After using some of the cards, I noticed that the dotted perimeter was not universally cut - some cards had part of the perimeter, others all. In February 2013 I sent my complaint and was told that there is a 90 day limit on return of payment. It is not reasonable, in fact it is bad quality control to check every card on delivery, so that self designed limit of Vistaprint responsibility is embarrassing, to say the least. I was offered a repeat order with a 'special' discount which was very similar to Vistaprint's ongoing 'specials'. In addition, I would have had to pay for postage. Why am I writing so long after the incident? Simply, I don't want anyone else to be treated as a 'nothing' by Vistaprint, or any other company.

I had ordered business cards from them that looked good, though they were thin. So, then ordered wedding invitations of one of their own designs. Arrived promptly but the envelopes had weird marks on every other one from the machinery that pushes them down the assembly line AND the invitations themselves were streaky, unevenly colored. I called and they said they were sending replacements immediately. I said, "They will look good like they do online?" "Yes, yes....." So, when I didn't get a tracking number the next couple of days, I called again. They said they hadn't sent out the package because I had a PO Box on file and they needed a physical address to ship them via UPS.
Wha.....? Helloooo???? How about an email or a phone call to let me know??? Or better yet, when I was actually talking to the person who said they were inputting the order for next day UPS shipping, how about they ask for the physical address then? So, they then honored the statement and shipped them out next day service so I would have them in time. Guess what? The envelopes were okay but the invitations were still streaky, though not as bad as the first batch. I had no choice but to use them. Quality control is crap at Vistaprint. Be forewarned.

I spent a great deal of time and money developing my business card through your company then months later I find it my exact design front and back sold to another company that is appears to be inferior to my company and they are using my design for their company. The man that got my design told me that he got it from Vistaprint library. Now there are two companies in the same town using the same logos same colors and virtually the same language but these companies are from far different quality wise and are not linked other than the type of business they are. Vistaprint has really caused me great distress and if I can if something's not done about it I am going to cause a great deal of discomfort for Vistaprint very very who are business practices with Vistaprint. I am literally disgusted sick to my stomach over my discovery this morning.

VISTAPRINT SENT ME A PROMO CODE FOR 500 BUSINESS CARDS - $9.99. I went thru all the pages to create the cards. But there was no page telling me shipping cost. Shipping cost was added at the end, when I attempted to use PayPal. Shipping was $18.00 for a small box of 500 business cards. So if they don't make profit on the $9.99 deal? They will make it up in Shipping costs. Deceiving the public into thinking they got a deal. Even I can ship that small little box for less than $6.00. Imagine the discount Vistaprint gets for bulk shipping.

My wife, when ordering business cards, according to Vistaprint, must have a clicked a box. Therefore they took 4.99 each month for nothing. After 6 months I noticed the monthly withdrawal and called them. They were very apologetic and said they would refund all 6 withdrawals they had taken. Instead, as they had my debit card number, they not only kept what they had already taken, they took another 6 months payments. Now why do I complain? I am 73 years old and live on social security, therefore the 59.88 they took is important.

Horrendous customer service - they always make out that you are the problem and that everything is fine at their end. They never ring back when they say they will. They are rude, arrogant, ignorant and completely useless at resolving technical problems. A very poor product in terms of features and flexibility. Avoid them at all costs!!!!!

I am in the process of a new business venture and attempted to use your co. again. The ordering was much more difficult and trying to complain to you was even harder. Please man up and furnish me with a reputable competitor so I am not delayed any further. Sorry for being miserable but I feel I've been slowed down and discouraged.

Vista print has debited my account twice and I did not authorize. When I visit their site, I get a charge and not my last charge. I no longer bank with the institution and I was charge return fee 35.00 and a manager name Salomi 9/15/2014 said I had to ask the bank for the money and Why they charge me. I am requesting my two charges of 9.99 and 35.00 fee.

I paid approximately 80.00 for business cards, holder, mouse pad, and address labels. The products were delivered promptly. HOWEVER, all information was INCORRECT ie: name of business, mouse pad had my picture on it, where they received this picture is a mystery to me, as I did not provide it! THE SLOGAN ON THE MOUSE PAD WAS WEIRD, AS I DID NOT PROVIDE A SLOGAN. The business cards were the incorrect color, and the address labels were so jumbled, you could not use them! I could not find a place on their website to complain to.. other than a chat line. While chatting with this person, it was apparent that ENGLISH WAS NOT THEIR FIRST LANGUAGE, however, after patiently describing my issues, I was sent MORE USELESS STUFF.. I.E. ANOTHER MOUSE PAD WITH MORE CRAP ON IT. Again I tried to chat with someone on their chat line and all I got was KOREAN MUMBLE JUMBLE.. hmm again I sent an email and guess what? THEY NEVER REPLIED.. WOW, PLEASE INVESTIGATE THIS CRAPPY COMPANY.. VISTAPRINT.CA OR VISTAPRINT.COM.

Try to remove my magnetic signs to wash my van this morning. The signs have adhered to the paint on my van and were ruined upon removal. Now I have to go to a body shop for paint repairs. I thought I was getting a good deal also but all I got was screwed. I am sure the people at Vistaprint will be shocked to hear this. I am not done with them as I have already made an appointment with my Attorney.

A year ago, I placed an order for 1,000 business cards and I was thrilled with the price, quality of the cards and the delivery which was fast and in my mailbox. Time to order new cards... Same cards, quantity and address. After two weeks, my cards had not arrived so I checked the tracking. My package arrived in the nearest city (I live in a rural area) and WAS SENT BACK! I emailed customer service, got a reply within the promised 24 hours and was advised that my order would be sent again. I promptly got an email with new tracking information. Expected delivery date was bumped up daily for 5 days while sitting in my home city. I finally called the shipper and they weren't able to give an explanation but to speed things up, I offered to pick up at the depot in the city. UPS customer service was awesome and I picked up my order the next day.
I was very disappointed when I opened the box. My cards looked terrible. They looked cheap and the colour was off and the resolution was grainy even on a bar of solid colour. I have a photo on my card and it was reddish and very unflattering. The ink was different as well. It was shiny in places but the cards were ordered matte. In comparison, the quality of my first order was about 9 and this order is about a 2. I paid via PayPal so I have opened a dispute and I will wait and see how they respond. I have asked for a refund and I will update accordingly.

I pay Vistaprint $399.00 to have my website built because I first wanted to own my page. Vistaprint assured me 100% satisfaction, but after four revisions, the developer could not get the page right, so they asked me to either approve it or to go away. As of today, my page does not work, and Vistaprint just said, "Too bad".

I placed an order in May to have the business cards printed. The cards I received were quite a low quality ones, the print was weak and fading. Anyway, I had a look into my email spam folder today and I realized that for the last two months a monthly payment of 5.43 has been made from my Paypal account to Vistaprint. I have not ordered anything more nor received any items from VP. I tried to call the helpline, but the number they give is a wrong one. I am afraid, I will have to take further steps. To anyone considering to use their services - think twice!

I was member of Vistaprint UK from 2011 till 2013. Everything was OK. There was a lady (Lory) she was kind and helpful. Now they have betrayed me and charged for 1 item (one order) 3 orders. I think that staff changed. Lory is no more there.

I like their products but if you're a small business trying to use their products to resale, it's a nightmare and I would suggest to you to stay away.. The problem is that one time you could pay...let's say you pay $5.99 for a set of 10 photo magnets and when you want to do a reorder, the price has gone to $5.99 each. So every time that I have wanted to reorder something, I pay a higher price than I original paid, so I can not establish a resale price, it's always changing. I think they need to work out a plan that works for small business so they know exactly what each item will cost each time they order. I am very disappointed in them.

I had the misfortune of using this company and now have to deal with the results. I have a set of business cards that are now useless to me as a designer, as the print quality is poor, the paper quality is poor, the colors are washed out and there is a white line across the bottom of the card where Vistaprint have failed to cut the card correctly. I cannot give these cards out as no one in their right mind would take my business seriously if I did. This is the type of quality you expect from primary school children on one of their "design a business card" projects. If anyone from their company reads this, can you do anything right?

Do not give Vistaprint a visa debit card. I made an online purchase and made an error while submitting my order. Vistaprint processed the transaction as a sale immediately and deducted three separate amounts from my account, none of which related to my order. In total I have been charged $285 for a $133 order. I have tried everyday for five days to get the money back. I have emailed, phoned and left messages on Vistaprint's online chat. Two days ago I received an email reply from Vistaprint to say someone would contact me soon to sort it out, still waiting. I contacted my bank as soon as I realized what had happened. They said they couldn't do anything while over the transactions were sitting against my account as outstanding, although I didn't have access to the money. Once the transactions went through as approved, the bank says it will now take seven days to dispute the transactions. The whole time I am still out of pocket the $151 from my savings account. I have been back in touch with Vistaprint today, supposedly a credit has been processed and the money will be returned to my account in the next couple of days. I am hoping this is true.

