Complain about a product or service

VistaPrint.com

VistaPrint • Consumer complaints • VistaPrint responds --- • Vertrue, ex-MWI • Negative Option: When No Means Yes

Look out! We don't know about their business cards but from what we hear, VistaPrint has a nasty habit of herding their customers into MWI's fleecing arena. The company says it's just not so.

Greg of Broadview Hts, OH (05/07/08)
I also noticed a $14.95 charge on my checking account today. I looked back and noticed a charge for last month also that I missed. I called and they said that they would refund me both charges within 2-3 days. I was given confirmation numbers for this.

I never authorized any of these charges nor did I receive any notice that they would occur. They said that I must have signed up for their rewards program when I purchased business cards from them.

H. of Sacramento CA (05/07/08)
Erronous charges for $14.99 showed up under Passport for Fun for several months until we discovered it. Called them and told them we never order this service. They said OK and renumerated us. THen promtly next month they automatically enrolled is in another program illegally called Shopping Essentials for $14.95 per month. These people are criminals. Where is our government to protect us and shut these people down?

fradulate credit card number acquisition and charging.

Guenter of Hartsville SC (05/07/08)
I have been doing business with VistaPrint for over two years and have never had a problem whatso ever. The quality of the printing material was very good and so was the service I have received over the period I been associated with the VistaPrint Company. I just don't understand someone having all this problems. I have been satisfied with everything I have ordered and paid for. The delivery of the orders where right on time or faster as expected. I was shocked to read this complaints. I will continue to bring my business to them as long as they do as good a job as they have done for me. I would not mind for one minute to recommend this company to someone. All I have to say is: keep up the good work VistaPrint

(the work they have done for me has made my job a lot easier to perform with my Vendors and customers.)

Rose of Middletown NY (05/06/08)
I am the latest victim of this scam. I ordered business cards and when my credit card bill arrived I noticed a $14.95 charge on it for Passport to Fun. I immediately called the credit card company to inquire, was told that I needed to call Passport for Fun but that I could file a disclaimer for the charge to my account. It was also suggested that I close that credit card account.

Though the charge of $14.95 is not huge it is the deceptive practice and placing non authorized charges on my account that needs to be investigated. Buyer beware, consumers need to be made aware of this company's tactic since I don't seem to be the first to complain about unauthorized charges.

Jessica of Greenville SC (05/05/08)
I heard about the great deal on business cards from VistaPrint. I looked at their website, and they seemed like a legitimate business with good prices on business cards. I place my order and get directed to the next page where I am offered $10 off my order. I click on this page to see what I have to do to receive the $10, and see that I have to participate in a survey. I decide not to, and close the page.

One month later, I have an unauthorized charge on my account from VistaPrint. First I call VistaPrint's customer service number. I called 4 times, hanging up each time my wait time got to 15 minutes. I then had to call the bank and have my credit card number changed because of their unauthorized charges. I finally find another number for the company on the internet, and get ahold of a real person.

Gregory, an employee at the corporate office, informs me that by clicking on the page that offers me $10 off, I authorized them to sign me up for a monthly fee of $14.95, even though I did NOT participate in the survey. Gregory said that they get complaints about this on a regular basis. He did credit back my account, and he cancelled my account with them.

Leila of Asheboro NC (05/05/08)
I order Christmas Cards from Vistaprint in dec of 07. I noticed a charge of $14.95 on my credit card last month and again this month. In checking back they have been charging this every month since Dec. of 07. I, as others did not sign up for this as the cards were suppose to be free except for small charge for shipping.

I called this morning and told them and they cancelled my rewards charge, but then tried to sell me business cards and told me I could use the rewards till the end of this month. I told them I did not know of any rewards and did not have any info on them. What a deceitful company but they really are making the money from suckers like us.

It places a hardship on everyone to have money taken from us.

Drew of Boulder CO (05/03/08)
Well, I just realized VistaPrint has been charging me a $14.95 monthly fee for the past 7 months (after I had bought some business cards). I never got a statement from then, never a notice at all about a monthly fee. This is a TOTAL ripoff. NEVER use this service - I certainly never will again. There is no option that I can figure out to get my money back. Shame on VistaPrint.

$14.95 per month for 7 months.

Kim of Perth, Australia (05/03/08)
I have used VistaPrint on several occassions & have nothing but praise for them. I have only had one minor problem that was rectified straight away, after contacting them. They were more then helpful, courteous & kept to their agreement. Within 2 weeks I had a replacement arrive. I am very happy with their service.

Leah of Saint Louis MO (05/02/08)
I purchased business cards from VistaPrint in October of 2007. I did NOT agree to be a part of any monthly program. I recently discovered that Vista Print was charging my account $14.95 per month. When I called to investigate, I received a completely automated system that asked me for my account number. I had to give out my phone number in order to get said account number, afterwhich I was given an option to cancel. VistaPrint states that it is a part of their VistaPrint Rewards, but I have no idea what that program even is, since I did not sign up for it.

Additionally, this so-called VistaPrint Rewards is not advertised or referenced anywhere on their main website. Why are they getting away with these fraudulent and deceptive actions? I have one theory: The charge is so small that it may take someone awhile to notice that it is even being deducted at all. I will probably be contacting a lawyer to see what legal recourse I can take, especially if they continue to charge my account. Whether or not I get my money back from the past 7 months, I feel very strongly that everyone needs to be warned before they purchase anything from VistaPrint. This company is downright sneaky and deceiptful.

A $14.95 charge to my account over the course of 7 months. I only recently discovered the charge.

Rich of Sun Valley CA (05/01/08)
I purchased a set of cards from these people a few months ago and was very disappointed when they FINALLY arrived. 1st off the shipping is ridiculous and the popups and junk was annoying. I have been receiving so much spam from them. I read some of these posts and laughed at one that said she was buying 10's of 1000's of dollars worth of stuff from them without a hitch. She must work for them. The cards were HORRIBLE! They looked faded and dull. Either that or she just doesn't know the difference.

I had to eventually throw about 80% of them away because people were making faces when I would hand that card out. I finally tried another company that was suggested to me and the cards were better 10 fold!

Rich of Sun Valley CA (05/01/08)
I purchased a set of cards from these people a few months ago and was very disappointed when they FINALLY arrived. 1st off the shipping is ridiculous and the popups and junk was annoying. I have been receiving so much spam from them. I read some of these posts and laughed at one that said she was buying 10's of 1000's of dollars worth of stuff from them without a hitch. The cards were HORRIBLE!!!! They looked faded and dull. Either that or she just doesn't know the difference.

I had to eventually throw about 80% of them away because people were making faces when I would hand that card out. I finally tried another company that was suggested to me and the cards were better 10 fold! Seriously, try premiumcards.net. They cost about the same, but the quality is amazing. They only print business cards and postcards. This may be the reason for the quality.

Christine of Hasbrouck Heights, NJ (04/30/08)
Vista Print took my credit card information and rebilled my debit account for many months under their own name as well as other subsiduary names that I did not recognize.

Monthly charges to my account and the incumbersome worry that they have sold my information to others.

James of Memphis, TN (04/30/08)
Ordered online business cards through what appears to be reputable printer. Instead, 9 mos later realize they have sold my debit card information to 3 fleecers and have debited my account by almost $500.00

I have over draft charges on my account as this is an account I do not use that often.

Suzanne of Houston, TX (04/30/08)
In December I cancelled my membership to Vista Print. But since January the monthly charges have still been appearing on my credit card - despite the fact I have a confirmation number of cancellation. I'm continually told that the membership is cancelled but they keep charging.

The monthly charge is not huge but it is a charge not authorized by me. I've had to spend time on the phone talking to people, sitting on hold, sending letters and nothing is being done.

Babylin of Jersey City, NJ (04/30/08)
I have ordered some products worth only $13.17 in Jan 2008. I never received them and Vistaprint continue to draw $14.95 from my visa card monthly since February. What kind of company is this? I will never visit their site again. 

Bob of Gobles, MI (04/29/08)
I got signed up with the monthly charges for a membership just once. I went back and discovered that I had clicked a link that signed me up and I didn't read all the print. Technically it was my fault because I didn't cancel soon enough to not be charged.

Be careful and when you get to the page that says Your order is complete don't click on a button at the bottom of the page that offers you some $10 discount on your next order. There is a stipulation that goes with this extra offer. If you don't read it all you have nobody to blame but yourself. If you figure you can cancel and then forget you have only yourself to blame as well. You have to be smarter than the offer is all.

Michael of Adelaide OTHER (04/29/08)
I applied for the vista Print business Card deal, and without realising, i checked today to find I have been debited $14.95.

I am canceling my bank as soon as possible. I DO NOT want to be debited any more. I'm disgusted in them.

Pamela of Stuart FL (04/28/08)
I, too, have been charged $14.95 per month for 5 months for a membership I never signed up for, called VistaPrint Rewards, and there is no mention of this rewards program anywhere on their website. They credited me for only one month, and still owe me for 4 additional months for which my credit card was charged.

The economic damage this has caused is that it has increased my credit card bill, and emotionally is devestating that a supposedly reputable company is making a practice of surprising so many people with these extra $14.95 charges each month. THIS HAS TO BE STOPPED. Thank you for your help.

Mati of Washington D.c DC (04/22/08)
Some weeks ago I received a promotional email from VISTA PRINT that they offer very attractive printing materials on very low rates. I act upon it a made a purchase of some dollars that they charged from my bank and they posted me material. but there is not the end of story and the actual story begins now. Two days ago when i checked my bank statement on my computer, i was shocked that VISTA PRINT charged my debit card $ 14.95 without my authorization since i had no more purchase,

immediately i contacted VISTA company they apology that wrong debit and promised me to reverse that debit into my account, but after another day I was shocked again as there was a another fake debit from SHOPPING ESSENTIAL same amount $ 14.95. I finally contacted my bank and asked them to cancel my every debit and credit card associated with my account and filed a complaint through my bank. Please be-aware and check your statement regularly and report your bank immediately.

$14.95 and again $ 14.95 at last i cancelled my debit card, otherwise they may have sold my card information to may fraud company.

Helen of Balch Springs TX (04/22/08)
I ordered some business cards for our small buisness. Nobody ask me if I wanted to start an account.I got charged with a 14.95 charge.I just looked it over the first month, but they have been charging monthly and that's no way to get customers. I don't think that you should have to pay for your order and then get a charge on top of that. That's just plain rude.We the people shouldn't have to suffer for their mistakes.

I have three kids and when my account went in the red it really upset me. My account is set up only for my bills. I had to take money away from my kids to cover the $30 fee my bank pays plus what bills bounce because of it.

Kelly of Mclean VA (04/14/08)
Ordered business cards and other stationary items in June-August, 2007. Starting in September, a $14.95 charge was placed against the same credit card used for legitimate purchases, but with a slightly different name. Once it was identified, several attempts have been made to stop the charges and get a credit issued. There seems to be difficulty each time identifying us in their records, yet the monthly charges continue to accrue. Sept 26, Oct 28, Nov 27, Dec 27, Jan 2008, Feb 2008 and March 2008.

Full refund of $104.65 was promised April 14, 2008, but remains to be seen whether or not it will materialize.

Robin of Matawan NJ (04/12/08)
I orderd several different products, note pads, postcards, magnets, clips, pens. I uploaded my graphics and inserted text where I wanted it to be.

Consequences: I got exactly what I ordered. I actually had a great experience and I've ordered several times. Never late, never wrong. Post something positive.

Christopher of Statesville NC (03/28/08)
I recently ordered business cards and and stationary from vista print. At the end of the online order there are pop ups and it makes ordering very confusing. What is happening is that they are distracting you from the fact that you are enrolling in passport to fun. PLEASE RE READ ALL OF THE PAGEs BEFORE YOU SUBMIT AN ORDER!

I was charged $14.95 for two months before I caught this but not before an account was hit with a nsf fee. (this is an account I use only on occasion). Vista refunded the $29.90 dollars but not the $30.00 nsf fee. It's a shame, I was really pleased with their work but with this shady practice I will not be a return customer.

Manju of Middleburg Hts. OH (03/28/08)
I have been charged for something I never signed up for. Vista Print is taking $14.95 fee/month from us. They have been billing my visa without my permission.

Amy of Sachse, TX (03/27/08)
VistaPrint has banner ads from a company that calls itself passporttofun. Vista gave my credit card # to those people who illegally enroll me in their account program. I've never heard of them but got charged on my credit card for their services.  When I called Passporttofun and told them they stole my credit card information, they said "Sorry", like it was normal.

I'm canceling 2 credit cards and my personal bank account because of this. All of my automatic billing is messed up now, because of an internet banner! 

Andrea of Ypsilanti, MI (03/27/08)
I inadvertently activated a Vistaprints rewards in October 06 when I made an online purchase. It appeared to be a survey, offering $10 off the next order. When I discovered the monthly $14.95 on my visa, I contacted Vistaprint in early 2007 and asked that the program be canceled and the charges refunded. I was told it would be.

I was never told I was signed up for two programs - Passport to Fun and vistaprint rewards. I called again on 03-27-08 when I reviewed 2007's charges to find the program was not canceled and there were 8 charges of $14.95 deducted in one day in September of 2007.

The supervisor told me that 10 charges were credited to the visa on 9-17-07. I had the credit card statement in front of me and informed her that 8 deductions were made on 9-18-07 from the visa not 10 credits. She became rude and told me to call my credit union because she could see the credits and I was wrong. She said there was nothing she could do, gave me her name and ID number and hung up.

Leland of Groton, CT (03/26/08)
Sometime during online check out at the Vistaprint site I was offered double the cards for the same price.  I clicked on the button to check out the offer.  I declined the offer but I was signed up for Shopping Essentials for $14.95 per month.

I called Shopping Essentials and they said they would refund all money charged to my credit card.  We will see.

Jim of Colorado Springs CO (03/17/08)
I needed some business cards quick and ordered from Vistaprints. Soon after, I received unauthorized recurring charges of $14.95. I called American Express who initially agreed to investigate the charges. While on the phone, I Googled this site and directed American Express to the site. They changed the investigation to a 'fraud' and credited my back the charges. I left Vistaprint my opinion by email and will report them to the BBB.

Michael of Morro Bay CA (03/17/08)
I placed an order with VistaPrint on 2/28/2008 to mail out postcards to a targeted area. Their website states that they will be sent to USPS either 3 (expedited print) or 7 days after the order. It was also identified on their website that they were shipped on 3/13/2008, even though I requested expedited printing. When I contacted them for a refund or store credit, they told me they would not refund me the postage, due to the fact they had sent out the majority on 3/3/2008. When asked to show me proof of this. I was told they did not have to, and I just did not know that had been sent yet. I informed them that I knew several people on the list who did not receive the postcard, and was told that they probably thought it was junk mail and threw it away. This is complete irresponsiblity from VistaPrint, that has left a very bitter taste.

$600 lost to postage and financial ramifications due to late arriving postcards.

Jen of Hubbell MI (03/16/08)
Well, the rest of you guys apparently got off easy if $14.95 was all they were soaking you for. Apparently, VistaPrint got my debit card number from at least one other scam company, and THEY (the other sites) have been charging me $24.95 a month. VistaPrint has just charged me $5.45 last month. Here's the thing: I NEVER signed up for anything from VistaPrint. I never even visited their website. They must have gotten my info from some other site. They sent me a box of free business cards with a % off offer - which I never answered. I never asked for the free cards in the first place. They just showed up in my mail one day.

I am so ticked off. Not only am I mad at them, but I am mad at myself for not checking my bank statements every month. I could have avoided most of the loss if I had just checked my statements. Instead, I only noticed after I got 2 bank fees for overdrafts in my account.

Over $270 has been illegally charged to my debit account, plus 2 bank fees (so far) of $7.50 each for overdrafts. The only damage from VistaPrint so far is the $5.45, which I expect will show up every month until I stop it.

Laura of Melbourne FL (03/11/08)
I just wanted to share something positive.  I have been doing business with VistaPrint since they first opened their doors. I purchase about $10,000 a year in flyers, brochures, magnets, pens, t-shirts, business cards, and more. I have never been over-charged, always reached someone by phone on the first try, never been the victim of any gimmicks, and always had resolution to any printing problems immediately with replacements. No hassles, no trouble, no hidden fees, always great service.

Very happy with the company and just wanted to share something positive.

Kathleen of Abq, NM (03/11/08)
This company sells business cards at a low price however the cards are smaller than standard size. They state the dimensions of the card on their website, but they do not make it clear to the consumer the cards are not standard size.

After much yelling into my phone at their rep, I got them to agree to refund the full price of my order plus shipping and handling. I will be curious to see if they actually process the refund as promised.

Denise of Columbia, MO (03/11/08)
I ordered some supposedly FREE business cards and I was automatically signed up for Vistaprint Rewards Program which was taking $14.95 on my credit card each month for no service.  I did not agree to be in this program. 

I called them this morning and they said they would take me off, but I wanted someone to know that they are doing this.

I've lost $14.95 for at least five months.

D. of Naperville, IL (03/11/08)
We ordered a free self-inking address stamp from Vistaprint.com in December. Last evening, we discovered charges of $14.95 which have been withdrawn from our account every month since.

They are able to enroll you in their plan without your asking and it's up to you to cancel the enrollment.  This practice should be against the law. 

Neil of Gas City, IN (03/11/08)
I was charged for $14.95 monthly since November 2007after I placed order of business cards and some other products.  Further, other companies such as Shopping Essence and Passport To Fun charged me $14.95 monthly.

I did not notice these charges until a few days ago. I've never heard of their services or memberships.

Mary of Grand Lake CO (03/09/08)
I got sucked in by a free offer and was signed up for a rewards program at $14.95 a month. They used my debit card for 4 months until I figured out what the heck was happening...very unethical.

Economic damage of over $100.00 of unauthorized charges on my debit charge.

Bruce of Lakewood, WA (03/08/08)
I, like many, have been charged for something I never signed up for. Vista Print should be punished for a $14.95 fee/month they are taking from all of us. They have been billing my visa for the last six months without my permission. I will pay closer attention to my bill in the future and I will be contacting them on Monday to cancel this scam which benefits no one but Vista Print .  I will ask for a full refund and will no longer order from them as well.

Bruce of Lakewood, WA (03/08/08)
I, like many, have been charged for something I never signed up for. Vista Print is taking $14.95 fee/month from us. They have been billing my visa for the last six months without my permission.

I will pay closer attention to my bill in the future.

Veronica of Kennewick, WA (03/07/08)
Apparently when I ordered some business cards in 2007, I clicked a $10 coupon and unwittingly joined some type of club that charges a monthly fee of $14.95. I just noticed it while preparing for the tax accountant.  There were a number of charges last year.

This makes me very leery of doing anything online.

Robert of Santa Ana CA (03/06/08)
I have received many emails from Vista Print which said I could receive 500 free business cards, plus a $10 discount on my first order for being a new customer. I placed my order, and a day later received a confirmation email confirming that 250 cards were being sent, but no mention of the free bonus cards or the $10 discount. I immediately contacted them about it, and they never responded. Although I was very careful not to check any boxes that would allow them to share my email address with any of their partners, I started receiving MANY junk type emails, starting a few days later. I received 10-12 a day from the same vendors promoting the same product(s). I complained to Vista Print about it and I started receiving even more emails of this type each day. I am still receiving them.

Beth of Allentown PA (03/05/08)
I ordered mailing labels and business cards from Vista Print. The quality was awful. I sent in a complaint on their web site 5 days ago and I have still not heard anything back from them. So much for their guarantee.

I'm out the $40.00 for the items.

Joyce of Kingston PA (03/03/08)
I have found a $14.95 debit against my account, and I am livid. I have taken no action as yet, but I will be emailing and calling them as soon as I am done here, to inform them that I have filed a complaint--and to discontinue something I never signed up for IMMEDIATELY.

I am unemployed right now and have been living off what I have in my bank account. I do not need to be overdrawn and charged those fees for something for which I derive no benefit. No real physical damage yet, but I can feel my blood pressure going up by the second.

Brandi of Brazoria TX (03/03/08)
I, like many others, apparently clicked the $10.00 refund button after placing an order with vistaprint.com. Almost immediately I thought how stupid that may have been--and started looking for a way to cancel the membership. In doing so, I stumbled upon this page and found a phone number in one of the posts. The guy said he could never get anything but their machine, but I figured I'd try it anyhow. I DID speak to someone, almost immediately, and she was very helpful. In less time than it took for me to make the mistake, I had it fixed. She also sent me an email confirmation of the account cancellation in the next few minutes to confirm the account was no more. She said my card would NOT be charged. I don't know if that part is good or not yet, but I will have the email to legally prove they were not to charge me, if I should need it in a court case or other instance in the future.

The site's wording is DEFINITELY misleading, but as consumers, it is our job to educate and protect OURSELVES from these people. They are not right for scamming honest, hard-working people like us. I'm just saying: call 800 961 2075 and go through the automated menu. They have a choice for vp rewards, and talk to the customer care rep; hopefully you will be able to get things worked out. As upset as we all may be, we shouldn't take it out on the rep. She/he is one of us who works for a living. Good luck to all!

Terri of The Villages FL (02/25/08)
I ordered business cards from Vista Print last year, now I am being billed $14.95 for some membership they said I clicked on, which was suppose to be for a $10.00 rebate. I do not want a membership, I do not want them charging my credit card for some bogus membership.

Kevin of Port St John FL (02/25/08)
Charged my debit card $14.95 a month for a membership that I did not sign up for.

Kelly of Lakemont GA (02/22/08)
After ordering Christmas cards for my husband's company, I started noticing charges of $14.95 a month on my debit account that I used to pay for the cards. This charge occurred for 3 months before I noticed the pattern. It is supposedly for a Vista Rewards Program that I NEVER agreed to nor signed up for. I called the company and requested cancellation and a refund. I was told I would received a refund with 2-3 business days. We'll see! BEWARE and STAY AWAY from Vista Prints!

Trisha of Enumclaw WA (02/17/08)
Passport to fun is charging us a monthly fee for nothing. We never signed up for anything with them nor have ever had contact with a representative of the company. Vista Printing passed on our information without our authorization.

Passport to fun is attempting to charge our credit card $14.95 per month, and when we call the number to inquire about this charge, we get the runaround.

Stacie of Dodge TX (02/15/08)
My story sounds like so many already posted concerning this company. In June 2007 I ordered business cards for my husband's side-job business. I later realized I had been made part of a Program called VP Rewards and being charged 14.95 per month. The money was being charged to the same Visa Check card I used to purchase the business cards.

I was charged a total of $119.60 before I had realized what they were doing. HOWEVER, I did my research and contacted the Nebraska BBB (even though I live in Texas) and was able to recover ALL of my money. VisaPrint deposited the money into my account after filing a complaint with the BBB. I strongly suggest others who have dealt with this to do the same.

Chasity of Lakeland FL (02/10/08)
After ordering my FREE business cards for $3.99 (that was for only 250 might I add), I got suckered into ordering 1000. I got a little box that popped up and said, order within the next 10 minutes through our super savers club and you can add an additional 500 cards for $3.74. Yep, I did it again and clicked. Well, I am thankful I just ordered them yesterday and the only two things to go through my bank were the two charges for the cards. After reading the posts on here about Vista Print and how everyone was having a difficult time resolving anything I thought I would try a different approach. Our bank/credit union offers a STOP PAYMENT (for a fee mind you). This is a onetime deal and it will reject ALL future payments and save you the fees associated with the bounced fees. I was reading the blogs on here and sent/faxed my letter over to my credit union tonight. I also attached this website link along with the MWI's link so they could put a STOP notice on my account. For future references try going to www.nebs.com for business cards. They are very reputable, a little expensive, but will not charge you over and over again like Vista Print will.

Robert of Lakewood CO (02/09/08)
I ordered business cards from this online store and received the product just fine. Then every month afterward (3mos.) a $14.95 charge has appeared on the credit card. When I try to call the phone # listed it says we are experiencing technical difficulties. I am now forced to dispute this charge every month with my credit card co.

John of Widnes OTHER (02/07/08)
I have been been charged three amounts of $12.95 in November and December 2007 for no reason. I have Had no dealings with this company (VP rewards). I did have dealings with a company called Vista print 18 months ago but none since then. I was wondering if this company would be the reason why I received another debit on my account from Maximacasinos.com for 50.00 at around the same time, this is another company I have had no dealings with and as they are an online gambling service I would never have dealings with as I do not gamble online or anywhere else.

My bank account is now overdrawn, I have had to cancel my bank card, and am thinking of having my bank account details changed, this will also mean having to change all my details with legitimate companies I have dealings with.

Charles of Mebane NC (02/05/08)
I purchased Free cards cards from Vista Print.com. These cards were supposed to only cost shipping of about $4.00.

I only requested/ordered the cards, but I have been charged $14.95 monthly for their vista prints rewards program. Whatever that is? I do not receive anything that I am aware of from this rewards program. I have tried to cancel the subscription, but it just keeps coming back. Now, I am forced to cancel my debit card to get this stopped. Since I have most of my monthly bills on auto-pay, this will cause me more headaches and possible missed payments to my trustworthy service suppliers.

Harvey of Salem MA (02/02/08)
Same as others. I ordered free business cards (Dec 07)and just found out I was charged $19.13 (not the $3.95 S&H I expected) in Dec, charged an add. $14.95 on Jan 3/08, and now again $14.95 on Feb 1/08. I too clicked on the rewards link (to save $10 on my next order)I then did a search and found this forum. When calling their phone # (800 961 2075) I get their machine)

As of today, $45.,and as a retiree I'm worried,(when will I get these charges STOPPED) agravation,anger, and a lost nights sleep. I just found out about the charges yesterday, and after reading the other complaints of this sort, will I be seeing more charges?

Terrence of Chicago IL (01/29/08)
I used Vista prints to get business cards; then after about 2 months I got a charge from AP9*PASSPORTTOFUN+ for $14.95. Then I found this consumeraffairs.com site and quickly linked VistaPrints to this company. I called them up, and the first thing I did was ask for a manager then calmly explained the situation and told him I wanted the charges refunded and stop any future charge from PASSPORTTOFUN. He confirmed my info and told me that I will not get any more charges and that the current charge would be refunded in about 10 business days.

Wasted my time tracking down what the charge was and also canceled my debit card, so I have to wait for a new one.

Linda of Alpharetta GA (01/29/08)
I have not received an order that I paid for, and there is no Customer Service as no one answers the phone or returns my calls, and there is no e-mail address to write to. I have heard of other unethical practices from others who wrote about unauthorized charges on their credit cards, and I will be watching my credit card for extra charges made by this company.

Deborah of North Fort Myers FL (01/23/08)
No one answers the phone or will give you info on the web site. I will NOT use them ever again!

3 charges of $14.95 pending on my acct - hopefully the credit card company will stop them from charging more.

Andrea of Lakemoor IL (01/21/08)
I ordered some notepads from Vista Print back in December of 07 and put them on my debit card. I just looked at my online statement (Jan) and Vista Print charged me $14.95 and then two days later Shopping Essentials also charged me $14.95. I know for a fact that I bought nothing through either of these companies. I mentioned this to my sister and she told me she used VistaPrint at work and the same thing had happened. They sign you up for some kind of bogus membership and charge you until you cancel it. I called VistaPrint this morning and had to talk to 2 people. The last guy was rude and all he did was argue with me. I threatened to report them to the Better Business Bureau and he said he would refund the charges, I of course don't believe him. He tried to say they are not affiliated with these companies yet Vista game them my debit card number. I also said please take my card number out to their system and he tried to tell me they don't keep it! Then how are they continuing to charge me if they no longer have the number?

Wendy of Lexington SC (01/17/08)
I ordered some business cards from Vista Print for my dad for Xmas.I thought everything was fine till today when i looked at my bank statement.I am being charged (14.95) for a service I did not sign up for.My bank is familiar with Vista Print/Passport to Fun and their practices. My bank assures me it will be removed and I will be reimbursed,but why should we have to remove what was not approved in the first place.I will know tomorrow if everything has been cleared up.Of course there's next month and future months to watch for also.What a headache.PLEASE do not use this service, unless you like headaches.

Michael of Lexington MA (01/17/08)
Got charged $14.95 by Vista Print a few weeks later after I ordered business cards from them. They say it's Vista Print Rewards, a different company. Yeah, right... They said I should have read the fine print (microscopic print?). As a matter of fact I never authorized to be charged $14.95 monthly by VistaPrint for some shady and confusing service like Vista Print Retards.

OK, so a month ago I called them and they told me they cancelled my account and issued a refund which as they said will post in 1 to 3 business days. 3 weeks later, no refund. I called Vista Print again, they started acting as if they have no idea about the whole thing. Then they told me there ws NO refund and no phonecall from me at all!!! I had enough, I called my bank (Bank Of America) to submit a chargeback who so far has been supportive to me on every rare occasion of a chargeback. This time the Bank of America became supportive of .... VistaPrint... The reason is because I think I have $0 in my savings account, that is why. The more you keep with them the more they respect you. Remove all your savings from BOFA account just for a few days and watch their respect to you fade away even if you just had a million bucks for 10 years right before that...

So, VistaPrint told the bank they never got any phone call from me... wow.... so my bank told me to give Vista Print an opportunity to issue a refund! This time, the bank (!!!) (not Vista Print!!) told me to wait 7 to 10 BUSINESS days! Talking about big companies being friends abusing a consumer.... so far no refund... Been customer of Vista Print for several years, but not anymore..... Good-bye VistaPrint!

Waste of time, never again.

Erin of Valhalla NY (01/14/08)
I ordered stationary, holiday cards and other office supplies. A month later I began receiving magazines that I had not subscribed to. When I called the magazine companies I was told Vista Print subscribed me to the. I called VistaPrint and at first they denied it and then they told me I 'qualified' for the subscriptions, which were not free.

I have unsubscribed myself from the magazines that I know about but I am not sure if I will be billed or not.

Dana of Dayton OR (01/14/08)
I recently started my own business. In September I ordered business cards from Vista Print. It was a free offer that I ended up paying $9 or $10 for. Good deal, or so I thought. I received the cards promptly, and they were of good quality. Was Impressed with the business and was willing to use them again--until this morning while going through my bank statements and found charges that I had never authorized. From September until now they have been charging me $14.95 a month. In the month of January 08' there were two charges on 1-12-08 for $14.95.

I have reaped no benefit from these charges nor did I authorize them. I called the number that was on my bank statement attached to these charges. They say I signed up for some membership getting 15% discounts on all merchandise. Spoke to 2 different operators (Faye operator id #20981, also Raymond operator id #26090) at 1-888-840-6296. They both guaranteed me I would be refunded all monies I was charged within two to three business days. We will see.

I just want my money back plain and simple. I also want everyone to know of these people's business practices. They are corrupt, unethical, and need to be shut down.

Catrina of Bridgeville DE (01/07/08)
They keep making unauthorized charges on my credit card. I have called twice about it.

14.95 charged for the Months of December and January.

Mae of Amherst NY (01/07/08)
It was my second time using vistaprint.com's printing services for my postcards. Their quality was not excellent but it was acceptable last time, so I used the company again on Dec. 2007 because I found the on-line processisng was quite convenient and they have my records anyway. However, my experience this time with Vistaprint.com was very different from the last time. During the ordering procedures, there were so many advertisments trying to get me for some other orders. Those ads are very tricky and I found very annoying. I was careful enough to click No for all those unexpected advertisments and to avoid extra unwanted orders. But at the end, it asked me if I want to get the $10 rewards and I clicked yes hoping to get $10 as a reward or credits for my next order. However, I got a lot of pop-up ads from other companies right away after that. I was getting mad and closed all those pop-up windows. (I felt very strange and wondered if it is a scam trying to get you...)

Anyway, I got the postcards within a week and appreciated their speedy services. But, I didn't get the $10 credits and the quality is really bad. . The image that I sent for printing turned out very bright on the cards. All the dark details weren't showing. It seems like the printing machines were running out of pigments. The quality was totally unacceptable and I can't use those postcards at all. I had the postcards re-printed from one of the local printers in town and the cards came out nicely. Today, I received an email from a company called VistaPrint Rewards. It said that I'm going to be charged $14.95 membership fee on a monthly basis. I was shocked because I've never signed up for any membership other than using their lousy printing services. It's a scam for sure. Feeling very mad, I called their 1-888 number to resolve the case. The operator asked me my contact phone number at once and if I don't tell her my phone number, she could not be able to check my records. Apart from my email address and mailing address, I've never disclosed my personal phone number to VistaPrint and I didn't understand why she needed my phone number in order to check my records. The operator insisted on my number otherwise she could do nothing. I have no choice but told her a phone number (a fake phone number), and my name and email address. Amazingly, she could pull out my records with my fake phone number. I expressed to her my frustration about the false membership sign up. She claimed that VistaPrint Rewards is a different company from VistaPrint, trying to get away. Anyhow, she agreed to cancel my membership and promised they won't charge any fee on my credit card. Then, I called my credit card company right away and reported such case. All in all, I won't used VistaPrint anymore as it seems not a trustworthy company, not only providing lousy services but also causing troubles.

John of Houston TX (01/06/08)
In September 2007, I did order 250 business cards through Vistaprint.com, since I was offered for free by the said Co. to my e-mail. But, since then until now, I have been charged $14.95 twice foreach mo. Please stop this fraud and I wish to get my money back.

Cynthia of Hoover AL (01/06/08)
Ap9 rewards took money from my business account, which I did not authorize.  I have only ordered business cards from Vista Printing.  I do not want any type of reward.  The same thing happened last month.

Maria of Brentford OTHER (01/04/08)
I had an awful frustrating experience with this company. I ordered free business cards and some non-free items that were never delivered. I was unable to find a way of communicating with them as their email address or telephone number were not working. To top that up, I got signed up to some holiday club, and it took me ages to cancel this unrequested direct debit. I am still waiting for my business cards! Avoid at all costs. Well, dodgy.

Loss of money for the order that never arrived and a few months of direct debit at $10 per month.

Terry of Dover DE (01/02/08)
I wanted to add to the list of complaints. I was actually pleased wth whatever I have ordered from the company Vista Print in the past. HOWEVER. a few months ago I thought I had a zero balance on one of my credit cards and when I received a bill in the mail was surprised. I found a charge of $14.95 from a company in Connecticut (A shopping club?) When I called my credit card company they told me I had been charged that amount for 7 months! I called the number that was on the bill and though I had a hard time speaking with someone who did not really speak English, I was told I signed up when I had ordered from Vista Print! What a scam. I was out over one hundred dollars and they were not plannning on doing anything about it!

Debra of Abingdon MD (12/20/07)
I'm so angry with VistaPrint, I don't even know where to begin! The customer service department is useless. They just keep repeating the same line without even listening to what I'm saying. I will NEVER make another purchase with them. My best advice is to STAY AWAY from VISTAPRINT!

Doris of Detroit MI (12/20/07)
I have been charged $14.95/month for the past 6 months and possibly more, for something I did not authorize. After reading some of the statements by others, I contacted my bank to see if I was being charged such a fee. To my surprise, I was. I was given a phone number to call (888-243-6185) and I was advised to go to my branch office and file a report.

Deducting $14.95/month from my account without authorization sometimes causes an overdraft on my account. I am not financially able to pay for charges that I did not authorize.

Jonathan of Englewood CO (12/15/07)
I ordered 2,000 business cards from VistaPrint, thinking that they were a legitimate company. Now, months later, I am hit with a random $14.95 charge that bears their name. I barely have any money and this could have overdrawn me. I am not trying to spend $14.95 on nothing. I have reported the company to the FBI and I will be either getting a refund, or forcefully reversing the charges. I might even change my debit card number. VistaPrint is a SCAM, stay far away.

Sunera of Jackson Heights NY (12/14/07)
I ordered business cards from Vistaprint in August. They offered a $10 back reward for enrolling in Vistaprint Rewards in the order confirmation email. I clicked on the link to check it out and decided not to enroll. Reviewing my credit card statements for the last few months, I realize that I've been billed $14.95 every month by Vistaprint Rewards! I called and their automated system cancelled my membership - in what, I don't know. I am waiting to see how they proceed in refunding me the entire amount they charged to my credit card.

Vistaprint has placed monthly charges to my credit card that I did not approve.

Trudi of Portsmouth VA (12/14/07)
In June of 2007, I ordered free business cards from Vista Print totaling a little over 12 dollars and there was no mention of being enrolled in any rewards club. I was out to dinner with family and attempted to use my credit card, which is hardly ever used, and to my surprise it was DENIED. Well,as soon as I got home to look at my statement there was a charge for $74.95 from Vista Print rewards in 12/07. When I spoke with a customer serv rep the first time they said they hadn't charged anything to my account and then told me to have a nice day and hung up on me. I called again the next day and the customer service rep said I had signed up for this service back in June and when I asked them to send me some sort of proof, refund my account and to cancel my membership this customer service person all of a sudden doesn't speak any English but manages to blurt out have a nice day and then proceeds to hang up the phone. I will be filing fraud with my credit card company!

I'm still waiting for that refund.

Rachelle of Parma, OH (12/11/07)
I ordered business cards and was charged a membership fee of $14.95 for 2 months! 

I called the company and was refunded only 1 payment.

Kate of Santa Rita OTHER (12/10/07)
I ordered Christmas photo cards through Vista Prints website. The cards were mailed to me on Nov. 4 and I was told it would take 14 days to arrive. I live on Guam, so that sounded right. It is now Dec 10 and the cards only arrived today. Two weeks ago I attempted to cancel the order but the 1-800 number listed at the website is not functional from Guam. My mother in law in Tennessee had to call the number for me. She asked for a direct phone number and/or email address I could use to contact them. She was told there was no direct number and no email to give as no one checks their emails. She cancelled the order for me. However, like I said, the cards arrived today, Dec 10. The envelope they came in was open because it was not sealed. The postcards were horrendous looking. The printing I requested put on the card Happy Holidays from Guam was printed right across the picture not off to the side in the text box. Thank God my credit card was successfully refunded because there is no way for me to even contact this horrible company! Horrible product and horrible customer service.

Brittany of Fort Morgan CO (12/08/07)
I recently ordered Vistaprint business cards. I'm just starting up and so had used my personal debit card. I had earlier received a notice in the mail for free business cards. I went online to their website and decided not to take the free order but instead buy more business cards. They were prompt and good quality. Well about a month later my husband was balancing our check book and their was a listing under
AP9*PASSPORTTOFUN+-V for $14.95. I had bought nothing from them.

I called the 1-800 # under the listing and it said their had been a error, then a beep, and said I had reached member services, then the hours--and that was all. I knew I wasn't a member of anything so I did a search and came up with numerous complaints and cautions of this membership scam.

So I'm now going to take the advice of Consumeraffairs.com and talk to my bank about disputing the charges under the fair credit billing act (which means they have to look at the charges and the company has to come up with proof of purchase); and I'm also going to file a complaint for fradulant charges and send a certified letter to the company asking to cancel my membership and ask for a receipt saying they have read it. This is something very serious to watch for. Don't order from vistaprint.

So far we haven't seen severe consequences other than missing the $15, but from what I understand they'll come back for more. We are getting right on this so it doesn't end up a bigger problem.

Cara of Beaverton OR (11/18/07)
I ordered some postcards from Vista Print at the end of Oct. 2007 to get my business name out there in the community. The account/card that I used is only used for this business once a week and it's not used for anything else, but within a week of my purchase from Vista Print someone charged my account for a purchase from Amazon.com. I have never even visited that website and I certainly do not have an account with them. When I contacted Amazon.com, they said that the information they had did not match the information that the bank had. So to me this is obviously someone stealing numbers and buying things with them.

Paula of Myrtle Beach SC (11/15/07)
I just noticed charges on my credit card from Passport To Fun for $14.95/month--thinking it was a magazine subscription my husband bought. Upon looking closer I have been charged every month since 2/07. They said it was a free trial that I never canceled. I did not do the free trial, but I did purchase business cards from Vista Print website in which they said I did the free trial. When I called they could not provide any information other than I clicked free trial, and Vista Print had my e-mail address and credit card information.

I have been charged $119.60 for something I never ordered. This is a great big scam! I hope you can look into it for other people who get scammed as well. Thank you.

Debra of Belmont NC (11/06/07)
I'm being charged 14.95 by Vistaprint every month for something I never signed up for. I called 2 times; they say they will refund me, but they don't and continue to charge me. What can I do now? Vista Print is a scam company.

Colleen of Cherry Hill NJ (11/05/07)
I ordered business cards in March. Going though the order process, a window asks if you'd like to save $10 on your order. Clicked on the pop up, saw that it would enroll me in a rewards program if I took the offer, so I backed out and processed my order without the coupon. Just found that I've been paying $14.95 for something I never authorized. Brian--from vistarewards told me that the act of clicking on that window automatically enrolled me. Since my husband pays the bills, I never saw the charge until November--6 months@$14.95 for nothing!

Richard of Baltimore MD (11/03/07)
Consumers Beware!! I was a satisfied customer of Vista Print, with orders placed earlier this year. Suddenly, I've been hit with monthly charges of $14.95 on my last monthly credit card bills. I did call (twice) and two nice ladies handled my calls. They said that my monthly charges would be refunded and my 'membership' terminated. The funny thing is I never signed up to a 'membership.' I'm waiting to see if the charges will actually be removed.

Lori of Linton IN (11/02/07)
In July my spouse and I purchased business cards from Vistaprint.com. On October 3, 2007 while balancing our checking account we were shocked to see it negative over $500! Apparently, every month without our knowledge or consent Vistaprint charged $14.95 to our account. This accumulated to almost $50 which caused several other fees to overdraft in our account. All the fees added up to almost $500! Fortunately, our bank excused around $300 of the fees.

We finally located a contact number for Vistaprint. A customer service rep stated that when I made an order on Vista.com I clicked on a box that enrolled me into the APL discount club (charged $60). The discounts were not valid anywhere near us. I said I wanted to cancel the membership NOW and that I never approved to the charges.  On November 2, 2007 I noticed there was another charge for $14.95! I called APL and spoke to another customer service rep. who agreed to cancel the membership and refund a month of fees. I asked her to refund all the fees that were removed from my account without permission and I was told that was not possible. I discovered that APL Passport and Vistprint are owned by the same company! Therefore, I feel like my family has been a victim of Internet fleecing. I called Vistaprint, made this accusation, and asked to receive a full refund and was told no problem. I have yet to see ANY refund on my account. Please assist my family get this money back!

Meg of Grovetown GA (11/01/07)
Somehow, I got hacked with my bank card info. I called each business who had the charges and each was more than willing to help--except VistaPrint. Their reps told me that obviously someone had ordered something at my address. I was involved with a death in the family at the time, and was not even using my accounts. They were rude, insolent, and even told me they'd continue to charge since I ORDERED SOMETHING. I canceled the card. These people are not ethical. My bank sent them a fraud report,d and they still insisted I ordered it--and it wasn't even in my name. Idiots.

Numerous phone calls, and charges that I may end up paying because they insist it was me who ordered their product.

Karen of Silver Creek,  MS (10/23/07)
In reconciling the business bank statement we keep noticing a $14.95 charge every month since July 07.  We ordered business cards in June from VistaPrint.

"Janet" informed me that when the order was placed, we enrolled in the VistaPrint Rewards Program.  After concurring with the other office manager, myself nor she agreed to this. Janet claims we will be credited for these charges. We will see.

Barbara of Pittsburgh PA (10/18/07)
On 10/9/07 two withdrawals at $14.95 were deducted from my bank account, one in the name of AP9*PASSPORTTOFUN+V and the other AP9*VISTAPRINTRWRDS-V. I have tried to get in touch with both and neither are accessible. It is very bold that this company would invade my banking account in this manner. I guess that is why the 100 business cards I got were FREE!

John of Bernie MO (10/09/07)
My wife ordered me business cards from Vista Print. Now we are being charged numerous costs that we did not sign for. Just this week Vista Print Rewards charged us $14.95. Savingsmart charged $1.00. And now this morning we see that Shopping Essentials charged us $14.95. I will never buy from Vista Print EVER AGAIN! I would suggest nobody else does either. I now know why Vista Print charges cheap prices for their products...they are getting paid by these companies for our credit card numbers. At this time I have not been reimbursed any money..and am terrified that there are going to be more companies take our money.

I'm scared they are going to wipe out our checking account; already we are going to have bounced accounts.

Alex of Crawley, Australia(10/01/07)
Placed an order on 08/30/07 for business cards. Have still not received them a month later. They will not respond to contact via email and phone says they are closed. Waste of $64. Advise anyone in Australia to consider another source for printing needs.

$63.70

Stephanie of Omaha NE (09/21/07)
I own a small web business that I created myself. I make fun and whimsical personalized notepads and that is it. I do the artwork and created the website. I purchased my business cards from VistaPrint.com. They used the information that I had printed on my business cards and purchased a domain that is almost exactly like mine.  This then points to their site for a free notepad offer. THERE IS NO REASON FOR THEM TO HAVE PURCHASED THIS DOMAIN NAME. My notepads are completely different from theirs.

They are a multi-million dollar company. I am a work from home mom. I am so saddened that a leader in this industry could stoop so low. I have written the CEO twice, and the board of directors once. No response.  I often have customers tell me that they have ended up at the vistaprint site when looking for mine.

Romilda of Melbourne, Australia (09/14/07)
We bought vistaprint business cards in may 2007. We received them and paid for them. On Ausgust 13 there was $94 taken out of my credit card without my authority from paypal which decribes that we bought vistaprint business cards, which i have not received. I have sent emails to both and had not any answers. If I did received the product I would not be complaining. All I have is a phone number next to the statement which is 4029357733.

Anne Florence of Daytona Beach Shores FL (08/26/07)
Our family situations have necessitated me reconciling my bank statement each month, but not really paying close attention until today. I thought my husband had used my debit account for something called Passport to Fun, which has been showing up on my bank statement each month since May 2005! Over $300!

I decided to do a general search on the internet for complaints about this company because I had no idea how I could have been enrolled in this program. VISTA PRINT!!! I have been purchasing from them for 2 years. NEVER AGAIN WILL I. How deceitful. Over $300 of my hard earned money for something I didn't know I belonged to and would never use. And probably will never get back from them.

Arlene of Aventura FL (08/26/07)
I ordered some free business cards from VistaPrint.com several times and paid a shipping fee. Subsequently, without enrolling, I was signed up into three (3) different discount shopping programs. I began to get three different charges on my credit card bill for $14.95, $9.00, and $9.00. I called the phone numbers on my credit card bill and said I never enrolled and that I wanted to be credited and cancelled. I received emails from 2 of the companies confirming cancellation. Again, I have been billed on my credit card.

When I called WLI Shopping Discount in CT, the representative, Justin, insisted I must have enrolled and argued with me and spoke to me like I was an idiot. I am afraid to even go on the Vista Print website to even take a look. This is a publicly traded company and they are stealing from their customers. This is a nightmare.

I plan to contact the fraud department at my credit card company and notify the SEC. Interestingly, VistaPrint is headquartered in Bermuda, out of the U.S.

Jazmine of Clatskanie OR (08/25/07)
Me and my daughter have a small business we are trying to build, so we ordered business cards from Vista Print so we can pass out cards to everyone we know and current customers etc in an attempt to get our name our there. Luckily she keeps a close eye on the checking acct. Passport to fun charged us $14.95 for a service that doesn't seem to exist and one that was not authorized to take money. There should be some way to sue compnaies like Vista Print who scam people.

Sarah of Quakertown PA (07/31/07)
Because I bought return address labels from vistaprint.com, my credit card has been repeatedly charged from a company calling itself AP9*Shoppingessentials in Connecticut.

Oluyemi of Dolton IL (07/31/07)
I ordered some cards online from vista print in February. Four months later, i noticed that $14.95 had been billed into my account every month, adding up to $59.80 I called 24protect plus, they explained that by clicking on the discount offer at Vista print, I signed up for their program- which really offers nothing.

If a Nigerian did this, we'll be on CNN and all over the net, branded as scammers. There is worse 419 in America, perpetuated by Americans, I want my money back!

David Stevens of Boulder CO (07/31/07)
VistaPrint automatically signed me up for a service called Passport to Fun + without me agreeing. There is a $14.95/month service charge for this. Luckily, I caught it before I was charged.

Spent all morning trying to cancel memberships to both VistaPrint and Passport to Fun +. Would have been charged $14.95/month if I had not caught it first.

Misti Kallas of Lubbock TX (07/30/07)
i purchased business cards in June they arrived earlier than expected. But, they enrolled me with out my knowledge for a Rewards Program and charge me $14.95. It showed up on my paypal account. I called spoke to Andre and he said he was canceling my enrollment and refunding my money. They need to be out of business!

Paul of Redland Bay, Queensland, Australia (07/23/07)
We ordered a number of items from Vistaprint which has never arrived. Being outside of the tollfree US number we have emailed and emailed various Vistaprint Email addresses on their sites with each one eventually being returned with, we do not ackwnolege emails you have to phone and yet the email form is on all their sites....

Low and behold, no products ever arrived and we got slugged with $56.00 in shipping and handling. Mastercard inform Vistaprint do not respond to their calls as to why they keep attempting to draw funds from the credit card.

Duane of Troy, IL (07/12/07)
After using my debit card to order business cards, my checking account starting showing Vistarewards charges of $14.95 per month. Three months passed before I noticed this and I called to have that service (scam) discontinued.  My account continued to be charged.

I have also gone on-line to Vista's Web site to cancel.  They advertise that this was a 30-day free membership after which an email is sent prior to charges, however I have no record of emails from Vista notifying me of any subscription or charges.

I estimate that I have lost over $150 for a service that I had no idea I had, and nothing provided by Vista to show for this service I paid for.

Erin of Chesapeake Beach MD (06/29/07)
I ordered *free* postcards from Vista Print in May 2007. (Even though they were free, I still got charged for a number of other things, including extremely high shipping.) About a week later, I began receiving calls to my cell phone which I NEVER use (but had used with Vista Print due to the fact that I was moving). I googled the number and found out it was a company in the Bahamas and Vista Print had sold my number.

Some people were getting calls multiple times a day. I have only received a few of these calls. I saw that many of the people were also getting fraudulant charges to their credit cards used to purchase items through Vista Print, so I began watching my statements and, sure enough, a charge of $14.95 appeared in June. I googled it, found out it was in fact through Vista Print, and found a long list of people who had similar fraudulant charges added without their authorization.

I immediately called my bank and informed them, got the phone number for the company, called and demanded a refund and to be taken off their list. The charges come in the form of various names, but often begin with AP9. There are no memberships benefits or rewards. Simply a scam.

Vista Print signs you up for without your permission that debits your account and makes money off the people who don't closely read their statements.

Gerard of New Rochelle NY (06/28/07)
This company should be closed down. Fact is the scammers convention put up a fence around everyone who showed up and called it a company by the name VistaPrint USA! Like me, everyone who purchases anything from VistaPrint feels like they're getting a great deal! I had a problem in the past whereby after you place an order there are all these pop-up windows offering you additional products and you have to be careful because the products have boxes next to them and you have to make sure there isn't a check in any of the boxes or you'll be paying for that product!

Stephen Johnson of Boerne TX (06/22/07)
Without consent billed our credit card $14.95 per month for 5 months before we realized it.

Loss of $75.00

Nathan of Los Banos, CA (06/14/07)
Purchased business cards for $9.95 and was enrolled into some trial monthly membership that started billing me $10.95 month without my knowing it.

I was burned for more than $100.

Amanda of Kingman AZ (05/08/07)
I ordered business cards for $6.95, while filling out my checkout information,a second page popped up with pre-checked format for ordering a vista rewards membership which could not be undone. They obviously are capable of aquiring my debit card information. I was charged $14.95 for some type of membership without my authorization and never recieved anything from this membership company called Vist Rewards US.com (888-243-6185 CT.US 10759).

I called them with a telephone number from a printout from my bank statement.First I Spoke to Adrianna. Asked to speak to a Supervisor(Kingsley).He required my debit card number to research my complaint. I Questioned their formality and he hung up on me.I called back and spoke to Adrianna. Then spoke to a Supervisor Leland. however,ultimately,had to comply, as they stated someone else's name was appearing on my membership account with my visa card information. I am afraid they will wipe out my bank account. Unauthorized use of my visa bank account number. I will never order form Vist Print Again!

Mary of North Hills, CA (04/24/07)
In March I ordered free business cards from Vista Print, paid $5.25 only for shipping.  Now on my April bill there is a charge for $14.95 from Passport To Fun.

I plan on changing my credit card in the morning after reading everyone's horror stories. Thanks for the heads-up. I hope my posting helps somebody early in this process.

Terri of Holtwood PA (04/24/07)
I didn't recognize charges on my bank statement and called the 888 number listed and was told I had signed up for some rebate club almost a year ago when I placed an order. I never placed an order with Vista Prints and attributed the charges on my statement to another charge that is automatically deducted around the same time. Shame on me for not being more observant. Nicholas 26216 was very helpful on the phone and when asked how to cancel because I had been scammed, he was eager to offer to refund my credit card, although I haven't seen the refund yet.

Michael of Woodbridge, VA (04/24/07)
Vistaprint doesn't follow their web site's privacy policy. They share your info with their partners who then market you.

My cell phone is getting unwanted calls. 

Laura of Manchester OTHER (04/16/07)

I purchased business cards from vistaprint in approximatley January 2006. I realised in approximatley October 2006 that ever since I made my first purchase from Vistaprint every month since they had been taking 9.99 (GBP) from my Visa account Vistaprint who advised me that they were extremely sorry and that they would credit one month of this payment back to myself. Since then I have been sending several emails too Vistaprint asking them to contact me too resolve this matter. I have never had a response from this company although I continue to receive promotion emails from them.

Shari of Corpus Christi, TX (04/07/07)
I ordered business cards from Vist Print for a total of $16.64. I clicked on the $10-off coupon and have been charged twice for "Passport of Fun" and "VP Rewards" to a tune of $14.95 each time (March and April).

Evelina of Piscataway NJ (04/02/07)
I ordered free business cards from Vista Print and paid only the shipping. I then find out through my credit card statement that I was charged $14.95 by Shopping Essentials from an offer I supposedly signed up for to get a $10 back for something. Then, I also saw that on the same credit card, same bill I was charged by Vista Print REWARDS $14.95. I called Vista Print, the rep was rude.... both reps for both companies said they will return the credit. Let's hope they do!!!! I'm very, very unhappy. Will never order again.

Jane of New Fairfield CT (03/07/07)
VISTAPRINT - beware. They offer you a $10 discount if you press a button. They use this as an excuse to slam you into a $14.95/month credit check service you never asked for. GUess who owns that service? VISTAPRINT! They offer you free deals. THEY ARE NOT FREE. Try to get out of it and you'll end up wasting hours, as they cancel you and then charge you again and again. In the end you have to cancel your credit card due to this fraud.

Heidi of Wichita KS (02/26/07)

I ordered some return labels from them in Nov, 2006 for $7.95. Since then they have hit my credit card for $14.95 in Jan. & Feb, 2007. When I called to inquire they couldn't tell me what the charge was for...they said they have many advertising vendors and I must have ordered something and not realized it! I KNOW I didn't order anything else from their website. Needless to say I'm still waiting on my refund and will not use them in the future. Too scary!

Debbie of Mesa AZ (02/19/07)

On January 22nd 2007 I researched option for self inking stamps with Vista Print (online). I did not make an online purchase, nor did I respond to or authorize anything on the 22nd. Subsequently, on January 27th I decided to order a self inking stamp that Vista Print was running a special on. I completed the transaction online at a total cost of $5.25.

On February 19th I received my bank statement only to discover that on the 22nd of January (when I was do my online research with no actual transaction taking place) a membership fee of $14.95 from Pass Port To Fun was assessed.

Royce of Fresno CA (02/19/07)
Vista Print Rewards website signed me up for many services after i bought some 'free' business cards from them. they took my credit card number and apparently sold it to their distributors. i have been contacted numerious times that they are going to charge my credit card unless i 'cancle'. well i've cancled four times and they still are sending me emails saying they are about to charge me.

i dont know if they charged me yet but the stress of it all is annoying and now many other services from them are flooding my busines email inbox. i've accidently yelled at clients thinking they are part of the scheme. im sick to death of all of this.

Lavina of Silver Spring MD (02/11/07)

I made one order on October 22, 2006 with a total of $12.40 including shipping and handling. The fee was correctly charged from my Visa credit card. However, ever since then I have received a monthly charge of $14.95 from VistaPrint.com and another monthly charge of $14.05 from AP9 24ProtectPlus. I have noticed that they usually charge us on the 22nd or 23rd of the month. Why do I have $89.70 of unauthorized charges made to my Visa credit card?

Xavier of Barcelona (02/08/07)

After ordering an urgent 72-hour delivery for some business cards, I eventually waited an additional 24 hours. I had to go an international meeting with no cards at all thanks to VistaPrint. And they still charged me despite the late service!

I know there are worse things around the world, but still, can you imagine attending a potential business meeting with no business cards.

Lori of Nashville TN (02/04/07)

Tried at least three times to order "Free" cards that they advertise but every time it erased what I had chosen. One time I was led to a place where they were stacking charges. I had not checked in the box but they had an "automatic" check whether or not I wanted it. I have 2 hours lost in work time trying to get "real" cards for business!

Tom of Weedsport NY (01/30/07)

I had noticed on my credit card statement that a charge for 14.95 per month was being billed by vistarewards? I use this particular credit card strictly for business use. I had ordered 250 business cards for their promotional price. Upon checkout there was a form to complete to receive $10.00 off our next purchase. I didn't fill this out or any other promotion offered through checkout. I have a lot of items each month on my credit card and this particular one went through five times.

I called the number on the credit card and was told I would receive 3 months credit. I gave VistaPrint my confidence to use my credit card in an ethical manner to pay for services that I ordered from their web site.

Danielle of NY (01/17/07)
They have been charging my credit card $14.95 twice a credit card billing - that is almost $30 a month for FIVE months.

I am SOOOO mad, I ordered my Save the Date Magnets from them, and while I am happy with them, I am not happy with being ripped off. I am presently disputing the charge with my credit card company (who has been EXTREMELY helpful). 

Dean of Ashford CT (11/28/06)
When I accepted the offer for business cards paying only for shipping, VistaPrint ushered me through screens of other offers which I declined. By declining their offer for a credit on future purchases, they apparantly captured my credit card info into their subscription fee for PassportToFun. I have now payed for three months of this worthless service and have asked my credit card company to dispute these charges. In addition I have filed a complaint with the Federal Trade Comission at www.ftc.gov. Because I work for the Post Office, I will be asking that the Postal Authorities also investigate this matter as well.

I have been charged three months @ $14.95 each and am presently disputing this charge with the credit card company.

Julie Mckay of Las Vegas NV (11/24/06)
When Vista sent me business cards that were not like the version I saw and ordered online (i.e. background too dark, font too light) so I tried to get replacements. No dice. I went back online and designed the cards myself. I paid for glossy cards, but what I got back were matte cards.

I see that other people have complained about wierd charges on their credit cards and feel Vista Print is to blame. I have found some unexplained charges but never connected them to VistaPrint but now I'll go back and check again.

Carol of Jeffersonville IN (11/09/06)
BEWARE. If you don't click on ANYTHING extra with this company (and I mean nothing...no free anything)...and just select your free product, KNOW THIS: You will pay more for shipping than if you pay for the products (which are already priced extremely high). They offer the products for 50% off or free, making them a good deal, but they go up significantly on their shipping. I am fiing with the BBB about this, since it is clear misrepresentation. Still, it is still an affordable printing service, even with the higher illegal shipping charges. Of coure, this is only if you don't click on anything else...just the product you were initially going after. Good Luck and Buyer Beware!

Julie of Chapel Hill NC (11/07/06)
I noticed a charge on my October bank account statement from Passport to Fun. (I haven't double checked oether statements yet) First of all, I had never heard of this co. and knew factually that I had not made a debit card purchase through them. About 3 weeks prior to this, I had ordered brochures from VistaPrint(charge was shown on my account). I googled Passport to Fun and found the innumerable articles about this scam.

I called VistaPrint and spoke with a customer service rep there and told him why I was calling and that I was aware of the numerous scam articles that are resulting from this very problem. I asked him 3 different times how Passport received my credit card info if I had not given it to him. I never got a straight answer - only that if I had signed up for a membership, I would be charged for it. I asked for written documentation which he couldn't provide either. He finally told me that I would be credited within 7-10 business days for the amount. I emphatically told him that I would not only follow up, but asked that he not put me in a position of having to turn this over for legal assistance.

I called my bank, they were wonderful! They have cancelled my card and are issuing a new one with a different number. They will be on the lookout for the credit - even under a different business name. I was also told by the bank that sometimes charges can come through under different business names (so change the account #!) I'm really a nice person, but can sure sound otherwise when I need to get results!!!

Sandra of Lumberton NJ (11/01/06)
I, too, just realized I have been ripped off by VistaPrint. I never had a problem with their merchandise in the past but I made the mistake of clicking on the popup that offered me $10 off my next order. I realized what it was and closed the window, but they used my credit card info anyway.

I didnt have enough to cover their $14.95 monthly charge in my debit account when they tried the first time, so they waited....till a couple weeks ago when I put money in my account. I just got charged for THREE MONTHS of a membership I never authorized....nearly FORTY FIVE DOLLARS! I am SO angry! I see from reading other complaints that my chances of getting that money back is slim to none. I have ordered a NEW debut card so they withdraw another penny from my account. And I will NEVER order ANYTHING from VistaPrint again!

Ilona of Ringoes NJ (11/01/06)
I just realized the Business Max and Passport to Fun rip offs on my Master Card. I even have STOCK in Vistaprint - I ordered my Stock broker to sell today. I called Customer SErvice they told me I would get my money back but the stop on this would take a week. I called their legal department in Massachusetts with no reply. I am writing a letter to the SEC, WALL STREET JOURNAL AND NYTIMES - telling people to avoid this website or they will be tricked like I was. I also never received my $10 discounts but monthly charges going back months.

I had recommended this company to other people - I'm horrified. I know realize they ripped me off for $100's of dollars with these small charges. This should be a class action suit.

Mihee of Miami, FL (10/26/06)
Vistaprint started charging people membership fee under a different name, Vistawords, after customers paid the bill. They are based in Bermuda not in the States.

Don't trust their ads.  They will charge you more than you think.

Patryce of Oswego NY (10/25/06)
Purchased Business Cards in June 2006,paid for them with discovercard, they have been charging me 14.95 every month since then for a membership to VP rewards that I never authorized. Apparently the pop up window that asked if I wanted to save another $10 on my order was a mechanism designed to rip me off (even though I closed it upon seeing that they wanted me to participate in other offers.) No I did not receive another $10 off my order either...

14.95 a month, discovercard tells me I have to deal with Vista print who has a terrible track record of resolving disputes like this based on info I can find. Not impressed with the fact that this charge cannot be stopped at discover cards end, so much for taking care of the consumer.

Elisabeth of Burlington KY (10/24/06)
I have had several experiences with Vista Print. First let me share about how I believe they can afford to give you FREE cards. I ordered cards for a network group that I run. It's the ONLY time I have used my home address information with the network name. Since my order, I receive numerous credit card offers and other mailings addressed to the network at my home. I received a phonecall the other day from someone confirming my HOME phone number for an internet business listing for this group. I told them that it was not correct, that we do not advertise that way.

So, how did my info get out there attached to this network group? THEY SOLD IT. They make money selling our information when they receive it by us ordering FREE cards. Does it say this in the small print? I'm not sure, I haven't gone that far to check yet, but I do know I NEVER agree to a company sharing my info with affiliates. BE AWARE! They will sell your information!

Kristina of Sioux Falls SD (10/01/06)
I had ordered free business cards from vistaprint.com in the past and was happy. I am about to move, so I went to order new cards and went with a design they charge for this time. They also had an offer of 100 post cards for free, if you paid shipping and handling, that I took them up on. I upgraded to priority shipping. The preview screen quoted me a price of about $17. After I submitted my order, I was charged for almost $40. The business cards were more than I was quoted, and suddenly the postcards weren't free. I called their customer service line and no one was available. I clicked a link to email them and was taken back to the same screen with no way to contact them. I then called my bank to start the process of disputing the charge. Now I've googled and found a lot of people continue being charged for things they did not want. I will be calling my bank again to request a new card.

Just the stress of having to put up with something so stupid and not knowing how much more they're going to charge me. The time and hassle of having to make phone calls and fill out paperwork and fax things over what should have been a simple order. I'm finally moving into a house and I'm being very tight with money right now. I never would have purchased these products at these prices. I was going to purchase Halloween costumes for my daughters today, but that will have to be postponed.

Kelly of San Marcos CA (09/29/06)
Terrible Customer Service! I have ordered about 6 times from this vendor. This particular order had three sets of business cards ordered in August. Since I had ordered no rush I expected them about mid September. When I didn't get them, I tracked my shipment only to discover that DHL sent it back, because the suite number wasn't on the label. There are about four stores in our strip mall...how hard can it be!! Anyway, when I called today (end of September) I was told that since I didn't have the suite number on my shipment, they weren't responsible, but would charge to replace the cards! I was so upset I told them they could continue to have my business if they sent me the cards..the operator told me that it was my fault and he was meeting me more than half way by discounting the cards. Forget it, I'll go down the street to my local printer where they believe in keeping your business.

April of Durham NC (09/08/06)
I ordered business cards from vistaprint.com in July 2006 through their free business cards (plus $5 shipping) advertisement. i received the cards in a timely manner and was charged for this shipping. however, i noticed just recently 2 charges on my debit card of $14.95 from vprewards.com. i called the 888-243-6185 number listed on my debit card statement and spoke with Femi ID#22511. i questioned why i was charged for this. he said that i signed up for their membership rewards.

Thinking back, i remember clicking on a link for a $10 gift certificate if i answered a few questions. after reading the terms, i saw that they would charge me a membership fee. at this point, i exited out of the screen and forgot about it until i noticed the charges on my debit account. at first, femi didn't want to refund the money for these charges that i know i hadn't signed up for. then after talking to him, he agreed to take off one of the charges. and then after talking to him some more, he agreed to take off the second charge. he claimed that i would see a change on my card within 3-5 business days.

Kathleen of Powder Springs GA (09/03/06)
I too ordered business cards, paid them with my Visa card and received them. Today I noticed a $14.95 charge on my bank statement. I did not subscribe to anything and furthermore I received an email from them addressing me by my former married name. I did not give them that information. Looks like they do a lot of digging around! I now need to search my account for possibly other unauthorized charges they may have made during the month of August.

Unauthorized charge that has led to emotional damage and possible overdraft in my account. I just lost my father and I don't need this insanity!

A. A. of Philadelphia PA (08/16/06)
Ordered address labels. They have not come in at all. It's been a month. Then my bank account got wiped of all my money! I'm sure it was vistaprint.com because I had just gotten a new card, and I haven't really used it too often, and not getting my order has made them extremely suspicious to me.

Eric of Cincinnati OH (08/16/06)
Like many others, VistaPrint made unauthorized charges to my MasterCard for a discount program. This happened twice a month, two different company names for three months until I discovered, and I incurred three ovedraft fees as a result. They hung upon me when I called to complain and the charges happened again, so I cancelled the card and filed a complaint through the bank. My wife got hit with a similar scam last year: monthly unauthorized withdrawals for credit card insurance plans.

`

Richard of Los Angeles CA (07/20/06)
I discovered 2 unauthorized charges of $14.95; one was on June 20, 2006, the 2nd was today, July 20, 2006. I called the 888# above which my bank referenced with the charge, spoke to Michael, ID#9571. He said the charges were for membership in Passport to Fun. I had never heard of nor subscribed for such services. I have ordered business cards several times from Vistaprint, and they have my ATM Mastercard information on file. When I called and complained, Michael said they are getting so many complaints that they are automatically refunding all complainants' monies.

I then called my bank, Citibank, and registered a complain with them. Citibank took my complaint and is mailing me a form to complete to make sure I get my refund. When I went to the Consumer Affairs website, I find that apparently Vistaprint scammed an unknown number of people in the same way. I believe this should be treated as a class action lawsuit against Vistaprint to insure that they never again commit such fraud. This could involve hundreds or thousands of people who don't scrutinize their bank activity as I do. I believe Vistaprint should be ordered by a court to refund all such monies and pay substantial damages to all persons harmed by this action.

Nancy of Gaffney SC (05/10/06)
I ordered business cards from Vistaprint. The very next day my credit card was charged with a fee for a company called Reservation Rewards. I called both Vista Print and Reservation Rewards. I had not signed up for this service. They promised to take the fee off my credit card and cancel the membership. The next next month an even higher fee was charged for the same service. Don't know if I am ever going to get it to go away completely. It is an ATM Card and the bank says I have to deal with the company, that they can't do anything about it. I will never use their service again, or any other online service as far as that goes, without using paypal.

They caused a $30.00 overlimit fee because the charge was not anticipated.

Glenn of Kailua HI (04/26/06)
I used my credit card to purchase business cards and address stickers on march 20th to the tune of 29.17 I recieved the address stickers but no cards april 12th when I go to talk to somebody to straighten this out there is a recording that there system is down until the middle of may.This is outrageous! I need my cards!

Sarah of Flagstaff AZ (03/31/06)
I have had a weird $12 charge on my credit card for the last year from Passport to Fun and assumed it was something my husband was buying at the store because it showed up as a purchase. When I investigated it was a Passport to Fun membership which was being auto debited from my account. When I googled their name and got their number - I called to complain and cancel was told it was part of a Vistaprint promotion.

Apparently when I orded business cards last May I checked get $10 discount that had a hyperlink that I didn't even see to read it's details - it was signing me up for this Passport to Fun membership and authorizing them to give my cc details to their affiliates. Passport to fun sent one Welcome email that did not say a WORD about billing. They never sent one coupon like they claim to do. They deliberately prey on people who don't see their charges - and stay very quiet and unnoticeable. Vistaprint, wholely blamed me for not emailing - but admitted they no longer had any record or details posted on their site about this promotion - OR a copy of the details I was supposed to read.

Aside from this nasty little scam, they send TONS of junk mail - both to email and physical address - and despite trying to unsubscribe they never stop. I have DEMANDED that all my information be taken off their database - but I have my doubts about this happening. Don't be fooled by their glossy prints (which I was happy with).

Catherine of Richmond VA (01/07/06)
I placed an order and was promised a $10 refund to be received iwht a number given for my order. I attepted to go into the site which was given to be: uprewardsus.com - There was no web site available with this name. I have been therefore unable to process claim for my $10.00 which was promised as a result of my order for Vistaprint business cards. I am complaining in order that I may receive the check for this amount ($10.00) as offered.

Stacey of Chenoa IL (12/28/05)
I ordered business cards from Vistaprint about a month ago. When I was finished and tried to check out a pop-up screen came up with an ad from another company. I tried to close it, but it would not let me close it. I didn't know if my order went through because I had to close the browser to get rid of the screen. So I called them to find out if the order went through because I spent a good hour or so doing the cards. They found my order after a while but couldn't explain the pop-up.

Well after that I started to get tons of email from different companies, I got so much i had to change my email address. But last week i checked my old one just in case and found something stating I had joined this membership company called Business Max, or Deal Pass. I still have that email, but it states that I will be billed for my membership. I never gave them credit card info, or gave permission to Vistaprint to give out that information. I have sent several emails to both companies, and called. Nobody has contacted me from either. I did a search for complaints, and found plenty. I hope people take the time to check these things, because I didn't. I took the recomendation without checking and now I have headaches.

If they charge this particular card i could be fired, I had permission to use it only to obtain this purchase, it is my companies card. I know I never authorized this, I have no use for the savings. I just move 900 miles away with my children. If I get fired, I know no-one out here, I don't know what I will do. I can't even get a straight answer from these people. I won't know until the statement comes in. If this is legal, it shouldn't be. As far as i'm concerned it is fraud. Why are they getting away with this in this country.Look at all the complaints. I don't want to sound desperate, but if this turns out to be true I will definately be fired for incompitance, and I swear I did not knowingly give them permission to do this. I hope in the least this prvents other people from having this happen. If you happen to check this out you will see at the end of the order. And then you get sent so much junk mail you don't notice it.

Steven of Maida Vale OTHER (10/25/05)
I ordered some Postcards online on the 9-Oct-2005, received my credit card statement to find out I had been charged twice for the same product. I have since sent two emails to the customer care dept. and have not heard a thing. The automated responses state that you're important to us and we will get back to you within 48 hours.1-2 weeks have passed and still nothing, The 1800 number listed is engaged nearly 24 hours a day. What can one do in a situation like this, my credit card has virtually been RAPED

I may have to pursue this further in Australia, but I feel that you should know that its not just in USA this is happening,

Gary of Bloomington IN (10/18/05)
I took advantage of a free 250 business card offer they were promoting. The order was processed in a timely fashion and cards looked good. The problem issue arose today (Tuesday, October 18, 2005). When I looked at my online bank account and saw a unknown charge for $14.95. My first thought was my card had been stolen. My card has been stolen before so I wasn't very thrilled. I contacted my bank through their online messaging system. They responded and told me it was from a company called, Passport to Fun.

I had never heard of this company and didn't have the first clue what they did. I then called my banks toll free number. The rep gave me a phone number for the company. I called them to find out exactly who they were. The Passport to Fun company was some kind of rewards program of sorts. I defiantly wasn't interested in something like that. So I knew immediately it wasn't my charge. The lady told me, that through my purchase on VistaPrint.com. I was automatically billed after 30 days. I was pretty mad about it. I did not read anywhere in the shopping cart about this place. I did not elect to sign-up. I guess just by making a purchase with VistaPrint.com, I some how got automatically signed up with this Passport to Fun crap without my permission.

Jessica of Dothan AL (07/07/05)
I ordered some business cards and never received them but my account was charged for them.

Joel of Archdale NC (04/30/05)
I was signed up for a memebership to BusinessMax at $12.95 per month by VistaPrint which was done according to them through a popup window. I use Mozilla Firefox with no popup windows allowed! BusinessMax  both insist that I'm not due a refund but out of their goodness they refunded the most current month. VistaPrint basically said too bad!

Total of $25.90 charged to my credit card without my authorization.

Sarah of Roswell GA (04/21/05)
VistaPrint engages in the scam practice of signing unsuspecting customers up for an on-line buying club. I ordered business cards, and VistaPrint claims I clicked on a pop-up for $10 off which automatically enrolled me in a discount buying club which placed a $11.95/mo charge on my business VISA account under the generic name of Business Max. I NEVER touch pop-ups, and even if I did, I would NEVER knowingly select to join an on-line buying club for $11.95 a month. When I called to complain, their Call Center told me they get lots of similiar complaints, but they said there is nothing I they can do since they have my E-mail address as proof of my intent to sign up for the on-line buying club. What a scam!

Since the charge was small and the business name generic, we didn't notice the charge buried amongst much larger business charges on the VISA report. We were billed for several months before we caught and cancelled this unwanted service.

Ed of Roanoke VA (03/25/05)
Vistprint's re-order screen has a trap. I re-ordered custom-designed business cards and their site brought up my card from a previous order just fine. Then, I clicked OK, and the order came in on a different (and unacceptable) type of paper. It seems that it retrieves the previous order okay, but the customer still has to go through the paper selection process--which I failed to notice. Customer Care said, too bad, all we can do is give you a special sale price to have them printed again.

Even though they cut me a break on the price, I had to pay twice for this new set of business cards. If 100 people per month get snared by that gotcha, they must get a lot of extra business. They didn't sound enthusiastic about fixing that problem...I wonder why.

Dave of Alhambra CA (07/02/04)
I designed a business card that I submitted to VistaPrint to print. The proof came back and looked OK (no typos); I approved it. When the business cards arrived I was shocked at the low quality. The text was blurred and the graphic was horribly rendered (dark and bad color match). I would have been too embarrassed to hand out such a business card so I trashed them and went to my local printer for a professional job. I decided to contact VistaPrint to voice my displeasure, not asking for a refund or reprint. I got back a generic e-mail that was personalized explaining the limits of their liablility. Even their e-mail response showed poor customer service and low standards.

Lora of Rockville MD (2/10/04):
I ordered business cards on the VistaPrint.com Web site. I clicked on a pop-up ad but NEVER took advantage of their offer. I suddenly found that my credit card had been charged (two months) for $9.95 and a third month is on the way. I called MWI BusinessMax at 888-840-6296 to have the charges credited.

Hopefully the charges will stop and the credits will come through. However, the time and effort to uncover this is a real problem. So far the total money cost is $29.85 (if I don't get the credits). I may have to close this account if these charges aren't credited and the postings don't stop.

Monica of Littleton CO (1/16/04):
MWI Galleria charged my credit card claiming I 'signed up' for an e-mall membership when I ordered business cards at vistaprint.com. They said I clicked on a pop up ad (which I NEVER do) for a $10 e-credit (which I never got - cuz I never signed up!!) I asked for proof of authorization to charge my card and they said that my email address (that they fradulently acquired from my business card order) was all the proof they need. NOT! I work for four attorneys and this is absolutely not the case.

They would not refund my money even after an hour on the phone escalating the call FIVE times. They don't care. Unbelievable! There are hundreds of people who've posted about their fradulent charges, and thousands who don't report. Can't believe this can be happening in the United States.

Amit of New York NY (8/13/03):
I used my credit card for buying business cards at VistaPrint and they gave my credit details to many other companies which have false charges on my account like $7 every month. I lose a lot of money this way.

Tom of Brooklyn NY (10/16/04):
I ordered business cards online, I was in a rush for an audio convention and needed them in 3 days. I picked my design, filled it out and agreed that this was the one I'm going to buy by placing my initials underneath it and saying that everything is correct on it. With that in the shopping cart I started looking at other designs since my roommate wanted a card also. Without making any changes to the cart I went back into it and placed the order.

It arrived with a completely different design that the one I picked. I called the customer service and after a lot of arguing they told they'd replace it but it won't be at my house until Tuesday which doesn't do me any good since the conference is over on Monday. I wanted my money back since now I'd have to rush to Kinko's and get cards made up last minute at extra cost.

I was transferred to a manager which told me that the web site is automated and does not make any mistakes. I was also told that they're not in business to give money back to customers and to have fun trying to fight it with my credit card company. They are the worst customer service I have ever dealt with, and I'm a regular online shopper.

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