VistaPrint.com

VistaPrint • Consumer complaints • VistaPrint responds --- • Vertrue, ex-MWI • Negative Option: When No Means Yes

VistaPrint's business cards are fine but from what we hear, VistaPrint has a nasty habit of herding their customers into MWI's fleecing arena. The company says it's just not so.

Liana of barstow, CA February 7, 2010

I was screwed by the 10 cah back reward program. It has, apparently, no actual service or tangible benefits associated with it and at no time does the Vistaprint system make anything clear that you are going to be charge 14.95 a month for some non-existant service - pretty much the very definition of a "scam". I have been a loyal customer of VP for almost 10 years and they will miss my business because I'm not patroning their services anymore due to this one very infuriating (still unresolved) incident. 175 worth of bogus charges I am trying to recoup through their (also, almost non-existent) customer "service" system.

Susan of Olympia, WA February 4, 2010

Can't access vistaprint - where did they go? I have my website there, and have been sending out dozens of resumes with the link - and it doesn't work!

odalys of miami, FL February 4, 2010

This company began making low offers and they was sending to different places in his web,where they want without your giving the final ok ,once you give your account information it will charge a different amount and increased that they offered you and why your order, to me is cheating, abuse and using this page for theft.Be very careful to not feel so bad and sad like me for go to the wrong place that was guided by the savings at end up paying more than my budget could afford.

Ediana of Chicago, IL February 3, 2010

I ordered a "free" one month e-mail marketing and website, and guess what? I can`t cancel it. There is no phone number or e-mail contact to do so!!! Thnk you I didn`t order the business card too.

Adam of Beverly, MA February 3, 2010

After ordering some of their "free" business cards. I found unauthorized charges of 14.95 on my credit card and from the amount of complaints I just read on the web, I'm not the only one they've screwed. Something really needs to be done about scammers like this! They're ripping people off and I'm [upset] off about it!

John of Austin, TX February 1, 2010

My wife decided to try their 100 free business cards offer to get some fun cards for the family, as well as to try out their service for business purposes later. Apparently, like many others here, she did not read the fine print and ended up enrolled in their 'Vista Rewards' dining program. This was Oct 2007 and we have been billed 18-20 since. I thought the bill was for a business club that she had joined, so it went unnoticed for all of this time. I finally called the number on the bill (Vista Rewards, not Vista Print) and had to locate my account using my name, because I had no account number. Once this was done, I told the person to cancel this club... I had no idea why I was signed up for it. At the time, I did not realize how long we had been in it. She apologized and said she'd cancel it.

Now that I knew what company I was dealing with, I logged into VistaPrint.com and looked at my wife's account... now I realized that we had been charged like this for over 2 years! I was quite angry... called Vista Print directly this time. The girl I talked to was very defensive about me calling this a scam... saying that my wife didn't read the fine print and that it was all legal. Well... duh. She did confirm that it was canceled and we got off the phone.

I then found this site and read through some comments... I figured I was just another one to get bamboozled. Then I saw the "VistaPrint responds" link at the top and checked it out. The PR guy said that if we felt we were scammed, that they'd refund our money. I assumed that they might refund the last month's 'membership fee'. So I made another call to VistaPrint. This time I talked to a rep named Daniel... he saw that I had called earlier and he was very understanding of the situation. I mentioned the guy that wrote that PR statement above, and he went to ensure that I was going to get a full refund along with that cancellation. He verified it with his supervisor (Ryan) and said the refund should hit my bank statement in 2-5 days. I was skeptical to say the least.

Three days later, there were about 25 entries refunding every charge since we started.. about 460 worth. Wow... I was impressed. As much as I hate the program that we ended up getting signed up for, at least they stepped up and made things right.

Hope that helps someone else that wound up in the same situation. Not sure if I will use VistaPrint again (we did like their mailing labels and a business calendar that we got), but I don't feel the hostility that I did before. And if I do use them, I will certainly be reading EVERYTHING. Good luck!

Barb of Clarks Summit, PA January 30, 2010

I have been purchasing products from Vista Print for a few years, and today I was told of a scam from them, and sure enough I checked my credit card statements and I have been charged 17.95 for a service I NEVER agreed to or signed up for ! This is blantant stealing of my money as well as all of the other people who are complaining. They have charged me this fee since 2007, and they tell me they will refund me 4 months only ! These kind of companies should not be allowed to do business on the internet. That amount each month may not sound like a lot of money but to me, who struggles , every penny is precious.

Walter of Maywood, NJ January 30, 2010

I recently noticed MVQ*SHOPESSPLUS and MVQ*VPCLUBUS charges on my credit card statements. After investigating further I found that these charges started appearing immediately after I made a purchase at VistaPrint. I did not sign up for any memberships nor did I agree to any services, memberships, products, trials, etc. As a matter of fact during the viewing of the ads, my computer shut down and when I reopened it it was back to the same area where I had been browsing. This probably cause the double charges. The company associated with VistaPrint charged me 89.70 over the past 3 months. I will be filing a formal complaint with the FTC and the state Attorney General's office.

lee of jacksonville, FL January 27, 2010

I have been using Vista print services for my website fr about 5 months now. Today I went into my account @ vista and a pop up window came up and offered to upgrade, so I did. AT NO time was there any statement about extra cost. I believe this to be a bait and switch. I was browsing my bank account a short time after and noticed that I was charged 20.00 to upgrade. charged without notice

B of 13017 BRIDGER DRIVE, MD January 19, 2010

After ordering business cards, Vistaprint -WITHOUT AUTHORIZATION -charged my credit card two months later for a "VP Club" membership (14.95 PER-month)! This is illegal! I Called their telephone number to complain and asked them to opt out: 888-243-6185. Also called my credit card co. to block the charge. *** BE CAREFUL WHEN DEALING WITH THIS COMPANY AND WATCH YOUR CREDIT CARD STATEMENT! I will contact my States Attorney's office, and the Federal Trade Commission (which governs Credit card transactions)

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