Shoebuy.com

I purchased shoes from these people for my granddaughter for Christmas, only to be told I would not receive it by Christmas and that I could not cancel the order. Then I ordered shoes for my husband from Amazon, only to find out they were coming from Shoebuy! The shipping address was wrong. I sent them an email the very next day. I never received a response from them. This company could care less about the people who buy from them. I say we all band together and shut them down!

I ordered shoes for my Mom. They were sent in an old beat up box. The shoes did not fit my Mom, so I called Shoebuy.com. The shoes came with no paperwork. Their customer service told me to return the shoes. When they were returned, they sent them back, charged me for shipping, and told me that was not the original package. I called customer service again, and the rep was extremely rude. She said my brother could have tampered with the box, since he returned them. How rude! The shoes were in perfect condition, and it is not as if they couldn't resell them. I contacted the BBB and the State Attorney General's office for MA. I urge anyone with a problem with Shoebuy.com to do this, to stop their deceptive practices.

I ordered Reebok for my grandson's Christmas gift. He received them on or about 12/27/11. In January, the shoes began to come apart. The shoes cost about $100.00 with tax. I have tried to contact Shoebuy by email as listed on the website. I was unable to do so. I would not purchase any product from them.

I purchased 7 shoes from Shoebuy.com last week. Then, they cancelled all my orders with any information and reasonable explanation. I tried to contact their customer service mailbox to complain and make all things clear, but they did not feedback my email. Don't purchase any products from this site--they are fake.

Refuse to Accept Return: I placed an order on January 25th. My order was delivered on January 31st. I tried to return it on February 28th; it was refused. I am very, very angry and will never purchase from Shoebuy again. They should try to do business like Zappos. Zappos is always friendly and happy to accept a return. Shoebuy is not good. Shoebuy does not stand behind their guarantee. The site says they offer 60-day return, not telling you that on the Shoebuy special events that their guarantee is not really a guarantee.

I will never make a purchase from shoebuy.com as they fail to honor price match or pick up the phone. I ordered 2 pairs of shoes, only to find out that a local store advertised the same shoe for $50 less. I sent all my supports to Shoebuy along with a copy of the ad and never received a credit or acknowledgement from them. I spoke to a live person (rude female for the East Coast) and she said someone would call. Coming up on 3 months, no call or credit to my card. Stay away from this company. Buy local, even if it's a little more.

I ordered a pair of hiking boots off Amazon. I did not realize it was really from Shoebuy. I usually order from Zappos directly or other shoe retailers. I tried them on. They seemed to fit. I went outside for a quick walk and realized my foot just slipped around too much. I dusted them off and sent them back. They were returned about three weeks later, saying they were worn. I sent them back within two days of receiving them. Shoebuy's policy is that you can walk around on the carpet in your house and that is it. I would never buy another pair of shoes from this company and I have a lot of online buying experience. First, Amazon should not be using them. I never got a big warning from Amazon about this company's return policy. Shoebuy simply doesn't care. They really are not a reputable online business at all and should never be selling athletic or outdoor gear.

Rating Shoebuy.com a 1 star is really giving them credit as a business. I ordered a hat for my Dad for Christmas on 12/17/11 and realized that it had no expedited shipping. I called the company and was told that it usually shipped in 3-5 days anyway. Christmas came and went, no hat! Every time I called, I spent 30+ minutes on hold and they really couldn't tell me anything. I sent numerous e-mails and finally got any answer that they were researching it. They couldn't understand why it had not shipped because it was in the warehouse and typically shipped in 1-2 days.

I called the entire week after Christmas and the first several days of this week. I finally spoke with someone who told me that they were on back order until the middle of January. I e-mailed again on Monday, January 2 after I filed a complaint with Bill Me Later and was told that my order had been cancelled! This company is impossible to work with! They wanted to give me 25% off of my next order and I told them that there would be no further orders with their company!

I tried to return a pair of shoes. I did it online, I got a message to call. I spent over 1 hour on hold, and then was told it was more than 60 days. They have the no credit, no return policy. I received emails asking to rate the experience, and there was no return policy or link on the email. Do not buy from Shoebuy.

I ordered a pair of shoes from this company through Amazon.com on December 3, 2001. The company link claimed that there were three pairs of shoes still in stock. Two weeks later, December 16, 2001, after three attempts to get an updated status on shoes that were supposed to have been delivered by Dec. 13, I received a cancellation notice that they were out of stock. With the technology available today, there is no excuse for it taking two weeks for them to figure out that they did not have these shoes in stock. It should also never take three attempts to get an answer out of them. If giving them no stars was an option, I would do it!. I shop on-line a lot and this is the worst outfit I have dealt with!

I had always been a satisfied Shoebuy customer until I ordered a pair of boots from Shoebuy "Private Events. " I ordered boots from Shoebuy Private Events on November 23, 2011. The confirmation email said "Shoebuy.com Events ships orders within 1-5 business days. General delivery time is 3-14 business days for receipt within the continental United States." I called Customer Service on December 5 because I hadn't received a shipping notice, much less my actual order. I was told by the customer service representative that shipping within 1-5 business days doesn't really happen, it only says that. The following day I received the shipping notice and a few days later, the boots arrived.

The website said a Euro 38 = US W 8, which is not accurate. I should have known better; I always take a 39 in Euro sizes, but I believed the website. So the boots are too small, and I wanted to exchange them. The Shoebuy information card inside the box of boots said to look on the website for instructions to exchange the boots, but the online process only referred to returns.

I called customer service again, and was told that Shoebuy can't do exchanges on an order paid through PayPal, and that I should know this because it's somewhere on the Shoebuy's website. He told me it doesn't matter what the card that came with the shoes says. I guess this goes along with the "ships in 1-5 business days" fiction. No offers of help, just a recitation of the fine print and boatload of attitude. No one at customer service ever apologized to me for all the problems I have had with one simple order.

I ordered a pair of shoes and then returned them. But I have never received a refund. No shoes, no refund, they won't return mail and they don't call back. I don't have my $50.00.

I ordered a pair of pants from Amazon, through shoebuy. They do not list a shipping policy on Amazon, other than what Amazon has, and shows the item was in stock and would ship in 2 days or less. The order did not ship, so I called Shoe buy and was told I should have gone to the Shoe Buy website, and read their shipping policy.

They hold all orders for 5 days, and then ship, and you are supposed to receive it in 10 days. Guess what, I am coming up on 14 days and still no item. I would suggest nobody buys from this horrible business, so they will go out of business. Their business practices are beyond horrible. The worst company and customer service I have ever purchased.

My overall experience was very positive until I tried to return a pair of shoes past the 60 day policy. I bought shoes in July to go with the dress for my son's wedding in November. My fitting was on October 17. The color was so off that I realized I had to return them. I called to get a return label and was told it was past the 60 days.

I went on their website and clicked "return policy" and the page does not state a 60 day return limit. Hidden way at the bottom is another link which states the 60 day policy. I realize I was past the limit. My complaint is that the true policy is very hidden so beware! Customer service senior supervisor, "James", was very condescending and started "reading" the policy to me at which time I told him my disappointment in the service and he could have cared less.

I wanted a return label sent in mail to me. I called them the first day I got purse, talked to man, said he would send it ASAP. He didn't get until three weeks later. During waiting time, I called at least five times, was put on hold for 1/2 hour before I hung up.

I emailed numerous times, no response. I ended up paying return shipping myself at post office because even with their shipping label, I had to pay $13 to have UPS pick it up! What a crappy business!

Shoebuy falsely indicates on their website "free return shipping" and denies it if you order more than one pair of shoes per order! They lie and say it's on their return policy on some other page, but it's not indicated! They will leave you on hold for 10 minutes hoping you will hang up. Scam!

I just want to report and enlighten others to Shoebuy's fraudulent return/exchange practices. I ordered 2 items from them (a pair of boots and a pair of shoes). These items were shipped separately. Neither of them fit. Their website states the following, "We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage."

With that said, I placed both items in one box for a refund (as they didn't have an option for exchanges) and shipped it away. However, I only received a refund for one item without mention of the second. I sent an email to both "returns@shoebuy.com" and "service@shoebuy.com" on September 12th, 2011 and September 13th, 2011. I did not get a response.

On Sept 20th, 2011, I received a package from Shoebuy that contained the shoes that they did not reimburse me for, along with a note stating that they could not accept these shoes because they were not in their original box and they could not resell them! I don't see how that is my problem when I followed the instructions for returns. On 09/21/11, I filed a complaint via The Better Business Bureau and they still flat-out refused to refund me for the shoes. So, I am now left with a pair of shoes that do not fit, and they stole $63.20 from me. I don't expect anything to be resolved filing a complaint here, but I just want it on record that this company is not honoring their return policy. My next step is to file a formal complaint to The State of Massachusetts Attorney General.

I ordered a pair of size 12 EW Dan Post western boots and received a child's pair of western boots, size 2.5. They sent me a return ups label. I have since cancelled my order as I felt that if they were not competent enough to get it right the first time, then why wait two weeks for a return to see if they get it right then?

I purchased six pairs of sports shoes from them and had to return two pairs because they had sent me the wrong size. Firstly, the return shipping cost me a fortune because they had to go back to the U.S. Secondly, 14 weeks later, I got two pairs of shoes back and they still got it wrong! I asked for a wide shoe like the other four pairs but I got shoes one size bigger instead. Needless to say, they didn't fit comfortably (felt like they were wanting to slip off the heel all the time). I wasn't going to spend another $22.00USD ($26.00NZD) to send them back which is why I'm here.

It cost me $38.00USD to send two pairs of shoes back to the U.S. only to receive another two (14 weeks later) that weren't right. I sold them on TradeMe in hopes to recover the loss but it never happened. I was still out of pocket. Shoebuy.co.nz has slow and terrible customer service. When I told them of their second ** up, they didn't give a **. It took five days to get a reply out of them via email which I thought was pathetic. I felt that 14 weeks was a long time for them to fix an error especially when it only took 12 days for my package to get to them!

For Kiwis looking to grab a bargain, don't shop abroad. Don't be fooled by the exchange rate! It's not worth it. You get hammered by customs for anything that's over $500.00 and if there's any problems with the items you purchased overseas, you're liable for all costs. We are better off shopping at home. I will never purchase from shoebuy.co.nz again.

On Friday, 6/2/11, I called for a pick-up and delivery as I am disabled. The driver came to pick up the package but didn't wait for me. I was charged for non-service. On Monday, 6/19/11, I called to reschedule a pick-up and was told that I would be charged again. I spoke with several different people and got different information--different people each giving me a different story. Mary said I'd be charged and the others wouldn't. No one told me that my package would be picked up at the office; otherwise, I would have left it there. I talked to everyone, and it was several calls, especially to Mary at the main office.

I finally got it straightened out. I worked in customer service for 25 years; and no matter how ill I was, I was always polite. She blamed me; she was completely wrong. I finally got billing, who was very polite and removed the charge. It makes one not want to use UPS (I've used UPS in the past but never returned anything). For one to speak to a customer the way she did was a disgrace; and I would never recommend your company again. She has got to realize that it is the customer that pays her salary because if UPS didn't have any customers, they wouldn't have any income. I don't care what she says. I always thought highly of UPS, until now.

I would have been happy to have brought the package, which was 3 lbs, to the driver if he had waited--a little bit of honey (politeness) goes a long way. She kept telling me to call the regional area, who kept on telling me to call her office. I was getting the run-around. It would be much easier to talk to someone in person than on the phone. I don't see why I should pay for his mistakes. I guess the easiest way to explain this is I called for a pick-up, they showed up and left immediately. I called the driver; he didn't answer. I called on Monday and was threatened of being charged again for someone else's mistake. Why would anyone ask for an apartment number if they did not intend to go to that apartment?

I am disabled and used that service which did not fulfill their duties, as was charged anyway. I should have gone to the post office instead. I always thought highly of UPS, but have now changed my mind. Every employee should be taught the same thing or coached, and their initials should be written on the order they take, so that it can be traced back to the person who took that order or whoever was involved in it.

I am not the only one who remembers names or aspects to be treated in such a poorly manner by supposedly such a great company. Not all people are suited for the job, and not all jobs are suited for the people. People can interview greatly but perform poorly. At one time, I liked UPS, but now, I have my doubts. Charging such a high price and providing such poor service is unthinkable. Please look into this matter and educate your people properly. Thank you.

I purchased a pair of boots on line from Shoebuy.com for $163.58. They did not fit and I returned them in the exact condition they were received. Shoebuy denied return claiming, they were not sent back in their original box. The product was received by me, the purchaser, in a brown shipping box and each boot wrapped in bubble wrap. The boots were not delivered in a designer box as Shoebuy is claiming.

I spent $175 on a pair of Joan and David shoes. The shoes I got had raised stitching on the heels and gave me a raging case of blisters after ten minutes of wear, even though I had socks on. I returned the shoes and was told that they were fine, even though I enclosed pictures of my blisters. The stitching at the heel was abrasive to the touch. The shoes were obviously defective. Now I'm stuck with a $175 pair of shoes that I cannot wear. Had I purchased the shoes at a reputable department store, I would have had my money refunded without question. I will never buy shoes from this organization again.

I purchased a pair of shoes from Shoebuy.com via internet. The shoes were very competitive in price although the post and packaging costs were high. I was giving a tracking number and attempted to trace the shipment. The goods supposedly arrived in Lyon, some 350kms from my home but no attempt was made to deliver them. I complained to PayPal who reimbursed me immediately for the costs of the purchase but not for the transport. It seems to me that I was victim of a scam organized by Shoebuy, PayPal and DHL with the aim of selling goods at a loss but making money out of the non-delivery of goods. PayPal for their part obviously took the side of one of their largest customers against a vulnerable one-off purchaser. loss of $27. Thank you for your interest.

I purchased what I thought was three pairs of Rockport shoes size 10 with a wide fitting. Having paid a further 30.86 pound tax on the shoes, I took them home from the distributor. Upon arrival at home, I inspected my purchase and discovered that only two pairs of shoes were the size I requested and the other was a narrower width fitting which meant that I cannot put the shoes on. If I return the shoes, it will cost me the cost of shipping back to Shoebuy in the US. This effectively puts me at a financial loss. I will never use Shoebuy.com again.

We bought a pair of shoes, wore them on carpet for 30 seconds and returned them as it was too large. They falsely claimed that they were worn and refused to accept the return. They are liars.

I think ShoeBuy lacks integrity. It is a shame because the purchasing/return policy has worked for me. However, they advertise "refer a friend and receive $15". Since I was happy with my experience with ShoeBuy to that point, I provided the emails of a number of friends. I received nothing in return from ShoeBuy. I wrote their customer service 3 times to which I received no response. Finally, I called and got the runaround there too. And my friends? Well, they are not very happy with me because they have been deluged not only with emails from ShoeBuy but from a bazillion other companies who now have their email address. ShoeBuy must sell the email addresses!

Do not refer a friend if you want them to stay a friend! And don't expect anything from their customer service! It is non-existent!

They sell China-made knock offs. Do not buy from this company! I ordered a pair of Brumby Australia Sheepskin Moccasins from shoebuy.com. When I received them they came in a bag with Chinese translated "Engrish" stating that they are eco-friendly and Brumby uses man-made material. Real Brumby's are made of real sheepskin! The tag states "made in China" and they were very poor quality Chinese knock offs. No where on the website did it indicate that these were not authentic. I returned them immediately and hopefully I will receive a refund, but by the looks of it this company is ripping people off left and right so I guess we'll see. I will be out $40 bucks if they do not issue a refund.

Beware of the "return policy" at Shoebuy.com. I bought a pair of shoes, tried them on, walked down a hallway twice and decided they were too tight. I sent them back. ShoeBuy told me that the shoes were too used (from 60-90 seconds of use) to be accepted as a return. Give me a break.

Website touts free shipping and free returns. However, only one free return label is allowed per order, despite the fact that the shoes all come in individual boxes. In other words, you have to pay for all but one return, unless you go out and buy a box big enough to ship all the shoes in. VERY MISLEADING!

I had ordered a pair of boots in brown. When they had arrived they were black. I phoned them and because and found out that they were out of stock of the brown and it was just a picking error. I was to send back the boots and they were going to refund me the original bill and the shipping costs. I had sent them the bill of the shipping it was $74.00 as that was the only traceable way to send. I had e-mailed them a copy and have not heard a single reply.

I returned a pair of boots because they were not true to size and the color was horrible. I tried the boots on but did not actually wear them. When I tried to return them, they claimed they had scuff marks on them and returned them to me. Well all one had to do was look at the soles to see they have never been worn. Horrible IGNORANT customer service people. I then returned the boots again, along with a delivery confirmation which I have verified. I have not received a refund or any other correspondance from the company.

I have order adidas shoes from shoebuy. It has been 9days and it is still in process. on its web site, processing will take 1-5 days. When I called to complain, one of the representatives said we are not responsible for the delay that was it.. Just wait untill I get it no matter how long it takes?? I am going to tell everyone Never, ever buy anything from shoebuy.

It was for the Christmas present, and I can not give to my friend. I need to buy something else and will return it(whenever it comes)

I purchased this pair of shoes last week, tried them on, and they seemed extremely narrow. Upon further inspection of the shoe, it quickly became evident that this was actually a size 7 Narrow. You can clearly see that the M is actually an N with an additional line drawn on the side to try to make it appear as it is an M. Im not sure what kind of business they are trying to run, but I dont appreciate receiving merchandise that has been intentionally altered in such a manner.

I previously purchased a pair of shoes from their site, and was not happy with them as they were very uncomfortable. (The leather was very rigid.) I was asked to review the shoes and of course, wrote my opinion, and though not very surprised, saw that they never posted my review. I never attempted to return them though, because I unfortunately wore them for a complete day of work.

Today, I spoke with the customer service department, who told me they would send a shipping return label for the mismarked shoes. I did some internet research today about company complaints, and found some similar complaints about their business practices, such as not posting all, or editing reviews, to show only the positives. This is probably great for initial business, but it does not allow the potential buyer a fair unbiased opinion, which of course eventually results in really bad future business, including mine.

Ordered shoes. UPS tracking showed they were delivered to Sunset LA instead of my CA address. I asked for a refund or new shoes and they said they couldn't do that unless they got the shoes back. I called and emailed and called again. All they cared about were the getting the shoes back and wouldn't refund my money. I have to dispute it through my Visa account.

The following text is straight from my BBB complaint: Copied from first email to customer service (7/30/2008): 'Hi, I am still missing one of my Aetrex casual posted/supported orthotic sets. I checked the tracking on all three and even though the order seems to be coming in three different boxes, all three have the same delivery date and time, which is not the case. I received the dress orthotics first, presumably on the 25th of July, and then one set of casual orthotics a few days later. I am still waiting for the other set of casual orthotics.'

My second email approximately a week later (~8/6/2008) advised them that I was requesting contact from a manager about this issue and that I planned to contact BBB and some consumer affairs websites if they failed to respond by Friday, August 8th. To be fair, I have waited much longer than I said I would. It is now August 18th.

I called customer service and requested to speak to a manager, who told me that they are still checking on the order. I asked if they would send a replacement pair of orthotics since they had not been able to find the original pair yet, and they told me they would have to charge me for them. This is unacceptable, as I have not received the missing pair, and do not intend to pay twice for one item. I demanded that the manager's supervisor call me tomorrow and advised them that I would be filing with BBB and the consumer sites this evening.

Needless to say, as of right now, I'm still out either $53.95 or the pair of orthotics they failed to deliver. I will be surprised if they bother to call me tomorrow. All they did two weeks ago was send a placatory email to keep me from complaining to BBB and Consumer Affairs, and then they promptly forgot about me.

Here is what I wrote in response to the BBB settlement sought question: I believe that Shoebuy.com has the responsibility to stand behind their guarantees of customer satisfaction, and their responsibility to ensure that shipments reach their customers in a reasonable amount of time. I believe that Shoebuy.com should do one of two reasonable things to fix this issue: 1.) Ship overnight, at their expense, a replacement set of the Aetrex/Lynco Men's size 8 Posted/Supported Orthotics; or 2.) Refund immediately to my credit card the purchase price, and any applicable taxes, of one set of Aetrex/Lynco Men's size 8 Posted/Supported Orthotics.

The purchase price I paid was $53.95 plus an unknown amount of tax, if any. Hopefully others who are being taken for a ride by Shoebuy.com are complaining to the BBB. The process is simple and if enough people speak up, Shoebuy.com will be forced to clean up their act or remove the BBB Reliability Program logo from their website.

I ordered shoes from website,Shoebuy.com. After confirming order a window pops up asking that I click on it to receive a coupon for either a $20 or 20% discount on next order. The next screen welcomed me to having joined Greatfunsite.com. In small print I was told the first month membership was free, and thereafter, the credit card I used for my purchase from Shoebuy would be charged $11.95 each month. After some effort, I was able to contact someone by phone to disavow my desire to join their club. I sure many people leave the site without realizing they have been scammed.

No real harm except deep frustration and having to make effort to cancel. Although still unsure since after talking to someone and be assured it was cancelled, I have received membership card so I will have to watch my credit card billing carefully.

Had to pay for return shipping with a cost of 9.00. Suggest when providing there one return label they state that is the only one you receive and save until all parts of order are received!!!!

If my cancelation does not take affect, I will contact you again.

I have to drive fifteen miles to a UPS outlet to return the shoes mistakenly sent. I cannot have the shoes I ordered for two weeks. There is a charge on my credit card for shoes I do not have.