Shoes.com Reviews

This company is a con, they take your payment and send nothing and the customer service doesn’t exist they tell you lies. Don’t get scammed for your money.

I had ordered a pair of shoes and they were too big even though I usually wear that size and I sent them back only for them to return them and not process my money or give me my money back. They actually lied to me and told me that they were worn, which they were not. Worst company ever, I've never had problems with anybody else except Shoes.com.

Ordered my shoes on December 10 and received my shoes today. They were on the porch when I got home, tried them on and they fit nicely, can't wait to wear them at work. Been seeing these shoes on FB, so thought I'd give them a try.

This company is a total scam. I bought shoes in October. They arrived. They have plastic soles and they were too big. I immediately emailed them and asked how I can return them. It is now a month and a half later I've written them five emails. I've called them three times. They never respond. No one ever answers a phone and then I get a text saying they'll email me but they don't. Just a rotten company. Do not buy anything from them

I had an amazing experience at Shoes.com! The moment I walked in, I was greeted by friendly and knowledgeable staff who helped me find the perfect pair of shoes. The customer service was exceptional and knowledgeable. Thank you!!

We test hundreds of shoes a year across thousands of miles of running. Here's your in-depth look at their performance on the run. Good quality and amazing product. It's long-lasting. I am very satisfied with your service.

Great collection of shoes... Very good collection. Exclusive store as well as quality clothes. New stocks are always available. All collections are new ones. Place is also very pleasant!!! Very humble and well-trained staff, Amazing manager with absolutely deep concern for customers. Would recommend this store to everyone!!

Shoes dot com states that they have free exchanges which they do. However, if you don't want to exchange for a different size or a different style, and you simply want a refund, the site offers free return shipping label; however, they deduct $7.50 from your refund. I returned a pair of shoes for a refund and I paid for my own return shipping (I did not use their label). They deducted $7.50 from my return regardless. I was unable to get the site to return the $7.50 even though I did not use their free label. I never bought another pair of shoes from them again. I was probably their best customer.

I order 4 pairs of shoes from Shoes.com in 14. I've order same brand before in same size fit ok. This time they are too big. Been trying to return for over a 2 week. Each time they say they are having issues with certain return customers emails and can't process returns at this time. I'm not eating 330.00 in shoes. When they finally st their site up because it will be last its return date for that money is hire someone to exact my money in harm. I won't back down. Don't buy from this rip off site.

They have the worst customer service I've ever experienced in retail. I purchased a pair of boots which were too big in November. I received them 3 weeks later. I returned them in December for a smaller size or a refund. I have sent numerous emails trying to get a status on either with zero response. It's going on 3 months now with zero refund or acknowledgement of the status of my order. I feel cheated and question their business ethics. I will be contacting the BBB and I hope no one makes the mistake of doing business with this company if they expect any type of customer service. If I can give a negative star I would.

They made some promotion to collect the customers information, after that they cancel the order, keep the information, then sold to other company. It is the worst company in the United States. The worst worst company!!!!

If I can rate my experience negative star, I would. I purchased first time from Shoes.com and this will be my last time for sure. I received defective pair and wanted to make an even exchange. Customer service phone numbers doesn’t work, it says wait for first available and hangs up. I contacted thru email, 3 days later they sent me auto populated text that is not helpful. The exchange is impossible. In order to exchange, they require you to purchase same pair of shoes and provide purchase number with your return. However, when I went to buy same pair, the price was already higher. So, basically in order to exchange, you need to pay for the second pair,,, and in my case it would be more expensive pair. Then, how do I get the price difference when there is no one to help to answer my questions?

Bought sandals & received only 1 sandal but at least my account was credited. I donated the 1 sandal to an organization serving people with one leg. Later on, I tried to use my $50 in rewards to place an order, paying full price plus shipping per rules. Order went through ok but then a few days later I received an 'order cancelled' email. No reason given for cancellation & no rewards credited back to my account. Customer service telephone number directs you to send email. I did several times and only received the standard, automatic reply. I think everyone at Shoes.com is in quarantine, hibernating or hiding!!

Unfortunately, this website merged years ago with Shoebuy, which WAS a decent company that offered FREE returns and FREE exchanges, then a Canadian company that owned Shoes.com came and merged with Shoebuy. The company went belly up in 2017, then Walmart purchased it and now its owned by a private equity firm called Critical Point. When you stop working on customer service and just selling shoes, but open your yap about politics and some societal propaganda to divide people it's no wonder your company goes down the toilet.

Terrible return process - Bought a pair of shoes. They arrived timely. They are too big. Went to Shoes.com website, filled out all the information in order to return the shoes. Downloaded the return label, only to find that it is blank. Called their customer service line and the recording indicated I should send them an email. First, for a company as large as shoes.com to have a recording on their customer service line telling the customers to email them because they are very busy is not good customer service. Secondly, you can call anytime of the day or night and you will get the same message. They probably have one customer service person. I’m being facetious. In any event, I am unable to return the shoes because I have a blank return label and I cannot get a response from shoes.com. I have been buying from them for years but I’m done. Anybody want to buy 7.5 Danskos? So far, it looks like I’m stuck with them.

I bought Brooks athletic shoes. They were defective. The last two holes on both shoes ripped and made one big hole. They were 1 month old. They never answered my letter with photos. Do not shop there!

I purchased some rare Dr. Martens through their website and they state 10 days maximum for delivery, they took my money and never shipped the shoes, the customer service email seems like a bot, vet generic unhelpful replies. SCAM.

I ordered shoes for the 1st time from Shoes.com because they had a good price on a good pair of walking shoes. Almost 3 weeks later and my shoes still have not been marked as shipped. I've contact customer service three times so far and 2 of the times I was told that my shoes would be shipped on the same day. Liars! Still not shipped. I'm still waiting for a response from the 3rd email. Don't waste your money at shoes.com. Go to the store and buy shoes or use a reputable company like Amazon.

I purchased 6 pairs of golf shoes from company as gifts for myself & friends & 4 pairs did. It work out so I've attempted over the past 4 months to return shoes to no avail. I have not been able to get anyone willing to assist with the return due to a system Problem on their end which does not allow me to select the items to return & each response from employee is the return policy statement emailed. I’ve stated MULTIPLE TIMES the system is. It allowing me to select the items for return & their standard response is the return policy statement!

I ordered some New Balance shoes. They charged my card. About the day that my shoes should have arrived, I got an email that said they canceled my order. Still waiting for my credit. What a joke. I will never order from them again. Scam site.

I ordered a pair of shoes only to get an email several days later saying they can't fill the order. I called several times and after a long hold each time was disconnected. I emailed them and asked for an explanation and received a generic email saying that they would respond in a timely manner. A week went by and no response and another failed phone call attempt. Reading other reviews now I see that this is common. More importantly it looks like there is no customer service and these guys don't care period. Not worth the small savings they boast. I also found out later that one of my neighbors had a dealing with these guys a couple of years earlier and quality of the shoe were terrible and they had a tough time trying to return it. Take your business somewhere where they care.

I ordered Crocs on 9/8, it's now 9/17. Hasn't even shipped yet! Rep lied, saying Crocs will ship out tomorrow. That was 3 days ago! Company is a scam. They want you to cancel as to charge restock fee.

My experience with Shoes.com has been terrible. I ordered a pair of Birkenstock Arizona Birkibuc Sandal as a gift and was sent the incorrect pair - this would not have been a big deal had the process to get the correct pair I paid for been easy. Instead of sending me the pair I purchased, and allowing me to send the incorrect pair back, they required me to do a full return where they would refund me and then made me purchase the correct pair again. This was incredibly inconvenient, and during this process with customer service, I sat on their hold line for an hour before the line just ended, and had to wait to do all correspondence via email.

I'm not %100 positive but shoes.com no longer can be bothered with any phone service and their website ONLY works to purchase but they no longer accept or process returns. In fact there is no way to contact this business which is a sure sign of going out of business. Broken website, no phones, no service of any kind.

I ordered a pair of sandals on July 22nd and it is now August 1st. According to website they have not even shipped it. However they did charge my credit card. It should have arrived. According to all the horrible reviews this may be a scam website.

I ordered a pair of shoes from them. Website said they were in stock when I bought them. About a week later, they sent me a cancel order notice. They did not specify why the order was canceled. I may use them again but if someone else had the shoe for about the same price, I would try the other vendor.

Stay away. The worst customer service. Sent several email and held on the phone 3 times for 2.5 hours to no avail. When ordering on the website and trying to use rewards at checkout they switched my order to full payment without authorization or a way to correct it. I ordered 20 pairs of men's shoes for a charity and they never got them and and I only got half credit. Long after without notice until I sent several inquiries. There are better sites to spend your money.

Ridiculous....I ordered a product, paid extra for 2-day shipping, then waited....and waited. I filled out a form on the website to find out where my order was, and the response was "we'll get back to you in 1-3 days." Never heard a thing. Tried calling several times -- the first 3 times, the voice mail system said "no one is available, call back later" then disconnected.

I ordered sandal flip Flops a half size bigger than my normal size. When they arrived they were too small, but when I was in the process of returning them for a larger size I noticed they charge an $8.50 restocking fee. That's absolutely ridiculous!!! I'll NEVER buy from them again. The flip-flops will go to someone in need. I will not send $8.50 to someone to put these back on the shelf.

Bought a pair of shoes, returned them.. Received no confirmation that the shoes were rcvd. Eventually a refund with wrong amt. was deposited in my acct. I've emailed them at least 3 times now (supposedly their preferred form of contact) and have never received a response. Called on the phone & was on hold for over 30 mins. without ever speaking to anyone.

I ordered a pair of shoes on July 3rd with an expected deliver in 4 to 9 days. It is now July 16th. I have not gotten the shoes or any correspondence. I used their email address to ask for an update on July 12th with no response. I called their customer service number 888-200-8414 on July 16th and waited over 30 minutes to talk to an agent. The agent said that they do not know why my order has not shipped or any information about my order. The agent said that they would have to check with the warehouse and will email me in 3 to 5 days. Order from this company only if you do not need the shoes for a while.

I placed an order in May (it is now mid-July). I had problems with my order at the start of shipping. They sent me 2 tracking numbers that were actually invalid. My shoes came WITHOUT giving me the correct tracking numbers. I received 4 different shipments when my email from shoes.com showed 2. I spent weeks tracking down my shipments. BUT WAIT, THAT'S NOT THE WORST. I liked 2 shoes and am trying to return 4 pairs of shoes. The customer service is only an automated email and no one is helping me track down my shoes. I sent an email with the UPS tracking number I used to send the shoes back to prove that I sent them back. No one has gotten back to me. I am owed close to $400 and no one at Shoes.com cares. They have my money and that is all they really care about. Like I say, shop at Shoes.com if you want to throw away your money. (Not to mention the $8 per shoe restocking fee???)

Most awful company I've ever had the displeasure of dealing with. No customer service to speak of. They hang up on you and do not answer emails. DO NOT ORDER FROM THIS COMPANY. It was like dealing with a 3rd world country.

I ordered a couple pairs of shoes. Returned & placed an 'Exchange' order. The last pair that I wanted to return for exchange, their website was 'down. It recommended sending an email with a statement that my order was for an exchange (which I did). They sent me an email upon receipt of the returned pair stating they were charging me a 'return fee'. I was never able to get them to show them as an Exchange - never could get through on the phone (would get disconnected after about 30 minutes). So... I ended up getting charged the return fee instead of them designating my order as an Exchange. I will never order from them again.

Returned a pair of shoes, sent Shoes.com proof of returned accepted, have tried to contact them on at least 5 occasions by either e-mail or phone (This is a joke. They disconnect you.) . This has now been going on 21 days and no refund. Seems in looking at reviews this is a wide ranging problem with shoes.com. Time to start a national campaign to get any service from this outfit or to let others know this is not a safe place to shop if you value your money. Sonny

I am so very disappointed. We ordered a pair of shoes for my husband. They were a little small so we wanted to exchange them for a different size in the same shoe model. Shoes.com is having all kinds of "issues" with their returns. (So we read) We opted to follow the suggestion to place another order, get the new order number and an exchange could be made and waive the restocking fee.

DO NOT ORDER FROM SHOES.COM!!! Just like other poor reviews I have read, I followed the instructions to return and received a delivery receipt (proof of receipt) for my return from UPS on 5/28/21. I too have written emails to service@shoes.com and only received an automated reply minutes after my email is sent with no response after the promised 1-3 day waiting period. Plus, like others I have called the phone numbers starting with 888 and 617 and am disconnected 2-3 seconds after the recorded message asking customers to wait patiently because of heavy call volumes.

I am begging anyone that will listen, please do not order anything from this company. This is probably the worst customer service I have ever experienced. Returned a pair of shoes over a month ago and still have not received my refund. DO NOT order anything from them.

I returned ill-fitting shoes on 5-10-21 via Federal Express, following all instructions provided. Tracking shows that the delivery was made to the Shoes.com facility on 5-10-21 and I have yet to receive a refund as of 6-21-21. I have emailed customer service multiples times and only receive an automated reply, cannot get through to anyone when I call the customer service number. I am beyond upset that my refund has not been processed and the lack of response by Shoes.com.

For years, I have used this company to purchase shoes BUT something has happened in the past year to the validity and trust of Shoes.com. It is now impossible to obtain a return shipping label, customer is disconnected constantly with using the automated phone line, emails are never answered other than a form letter and it takes weeks to receive any purchase! Not the same company at all… Beware!!! I have reported this to BBB also which reveals hundreds of the same complaints!