PayPal Reviews

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About PayPal

Pros
  • User-friendly interface
  • Strong security measures
Cons
  • Funds held for extended periods
  • High fees for transactions

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PayPal Reviews

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    How do I know I can trust these reviews about PayPal?
    • 4,885,129 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServiceSales & MarketingPriceStaffBillingRatesHonesty & Transparency

    Reviewed May 21, 2026

    Don’t fall for PayPal Credit card. No Interest if paid in full in 6 months on purchases of $149 or more is ONLY applicable when checking out online with PayPal. The advertising is completely misleading. One assumes the PayPal credit card sent in the mail without an application offers convenience and operates the a same as PayPal credit. It does not. When I called PayPal to understand why I had been charged interest, three people gave me three different answers that made no sense — “you purchased before the promotion” (no, I didn’t), “you did not purchase online” (yes, I did), and “you did not select an interest-only payment” (because there wasn’t that option). I have lost all respect for PayPal through this experience and recommend others to cancel their PayPal credit card like I did - it’s nothing but a misleading sham.

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    Customer ServicePriceBilling

    Reviewed May 20, 2026

    Paypal is not good at customer service - no return calls or emails. -Been trying 4 days to get my issues resolved with them. -Cannot charge credit cards on the virtual website. Terrible service. Mike --seyco

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      Billing

      Reviewed May 20, 2026

      Be aware that PayPal does NOT offer a secure payment system. Scammers can use the service easily and readily! I have read that they set up an account and dump it once they get money.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed May 18, 2026

      I would not recommend using PayPal. I made a lot of transactions and I didn’t realize I was being scammed and frauded I until it was too late. I filed a dispute had a police report showing it was theft by deception and sent a email explaining everything and they denied me. They said it was my own fault I got scammed. And they denied my claim twice. I was told by Dora who was supposed to be a supervisor that the back office team makes the decisions on if the disputes are ok or denied. I ask who this back office team was and I never got an answer. It was almost like she was reading from a script. I couldn’t even get a phone call from someone hired up in management. I don’t believe anything was investigated. They just didn’t want pay my claim like they advertise. People should find another company to use. These people are not trustworthy and should be investigated by the Feds.

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      CoverageRefunds & PayoutsBillingTimeliness

      Reviewed May 17, 2026

      PayPal got me paying for a negative balance so they claim when I sent money on more than one occasion to the same place all of a sudden now I don't have money in my bank account to cover about 2 payments when I been sending money the same way for almost a year and I know for absolutely sure I had the money in my bank account because I sent the funds the same day I get paid every week. So where did my money go to is what I want to know.

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsTransparency

      Reviewed May 16, 2026

      Upon opening business account with PayPal for my side gig decided to give it a test run to learn how process is going to work before I directed customers how to pay me. So asked a family member to pay for small invoice I created and sent link to their email. As soon as money was received this scam predatory company Pay-pal closes my account not only business but personal as well without sufficient explanation and aggressive statements that they are not releasing my fund for 120 days and will charge me $30 for High volume dispute fee...which is used to charge customers if they do too many transactions per month. This was my first and only transactions..

      By closing both account they cut off any means of me contacting them because it's required to log in to speak with support. Do not make a mistake and think you have account with them because it is not yours it's theirs and they do whatever they want. I immediately took steps to initiate charge back to this Terrible Predatory Unethical Platform called Pay-Pal... Keep your distance away from these Scammers.

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      Refunds & PayoutsRatesTransparency

      Reviewed May 15, 2026

      I am completely unsatisfied. I been using PayPal for years but now I will start highly recommend you don't use PayPal. I sent 70 to my friend and she didn't want to set up a PayPal which that's her right but they won't give me my money back. I'm so upset. I work really hard for my money, and it's just not right at all. Unless they make this right, I will continue to let everyone know and seek lawer so I'll be back to update you guys and hopefully change the rating. I just want my money back.

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      Rates

      Reviewed May 15, 2026

      PayPal likes to hold your money hostage, no matter how small the amount. It's ridiculous and a way for them to gain interest on your money.

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      Staff

      Reviewed May 15, 2026

      Worst experience of my LIFE, the CSR are so stupid and not helpful. Will USE WISE instead of this stupid PAYPAL!

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      Customer Service

      Reviewed May 12, 2026

      I have had multiple issues with them recently and their customer service is not great. They make promises they can't keep and customer service is abhorrent.

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      PayPal author review by Tammy Burns

      PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.

      • Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.

      • Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.

      • App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.

      • Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.

      • Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      PayPal Company Information

      Company Name:
      PayPal
      Website:
      www.paypal.com