PayPal Reviews

I had ordered several t-shirts from a company that is in another country. Up until recently, when I filed a complaint, it was fast and exhaustive. The PayPal experience was horrible. PayPal kept the communications between that company and PayPal, and since I had no idea what the company had said, there was no way I could find out what their problem happened to be at the time. I ordered a hoodie and 6 T-shirts. Since my shoulder size is larger than the average male, I needed the shirts in size 3XL. What I got was shirts that could fit maybe a 6th. I took pictures with my normal 3XL t-shirt, and I was told that there was nothing wrong. Sending the wrong size is definitely the wrong item that should have been sent. If I paid for a wrong-sized clothing item, I could either get a refund or get the correct size. Neither happened in this case.

I was cheated out of my money and PayPal allowed it to happen. I paid for a service but never used it and when I asked for a refund- they said everything was processed correctly and never refunded it.

PayPal has been ignoring me. I am trying to close my deceased brother's account and move whatever money he may have in there. I submitted death certificate, my court documents as executor over and over. They are holding up closing probate. Next step: I will close my account.

Worked fine for a few weeks. Then suddenly I wasn't allowed to use my account. They won't give me a specific, clear reason why and only use vague general explanations. They refuse to let me appeal and aren't interested in hearing a valid reason for the thing they wont tell me I did. And they are making me wait to withdraw my funds.

I hope PayPal is reading this very poor job PayPal is doing to their value customers. My case number **. To everyone who is dealing with the same issues with PayPal. It’s time for everyone to ban together. PayPal is not taking care of their American customers at all. Please read everything. I feel for everyone’s pain who has been hurt by PayPal‘s decision-making team overseas. This is an unacceptable denial of my claim. Paypal‘s final decision with no communication with me other than emails from AI ended on July 11, 2026 From your incompetent overseas third-party company!

I had never even heard of YOLO Brothers until I noticed recurring charges of $49.99 per month on my PayPal account. I never knowingly signed up for a subscription with this company, and I have absolutely no interest in astrology guidance or apps, which is the service they claim to provide. Discovering these charges was both confusing and frustrating. I spent hours trying to resolve the issue through PayPal, hoping they would help me stop the unauthorized recurring payments. Unfortunately, my experience with PayPal was just as disappointing. I was told that I was responsible for how the company obtained my payment information, and PayPal ultimately decided the dispute in the merchant's favor.

I have never been so frustrated with a company as I am with PayPal. Their customer service is slow to answer questions and they seem to not have enough knowledge to resolve issue of refunding money that belongs to you. All I wanted was the $55.95 that was issued to me by a company that was paying me for my services and Paypal would not release it. Chatted with assistance and they were no help and did not resolve the issue and then just logged off the chat line from me.

I've had a business account for 16 years and all of a sudden my autopay stopped working. Thus Cancelling my account with Google and I can't use PayPal anymore. I have money in it but can't access it and I have spent 6 hours on the phone with you and no one can correct the problem or escalate it to someone who can. Shame that 16 years history with a company ends like this. Bye bye!

I purchased a Tai Chi workout from a seller in the Internet. At first I received Tracking from Pampalona, Spain. After not receiving the book, the seller send me a tracking number that I received it. I went to the post office and they told me the tracking number was bogus. I informed the seller and the sent me a new tracking number. I went back to the post office and they gave me a paper that showed a shipment from Ohio to Illinois. I confronted the seller and they said the package was lost. I asked for a replacement and they sent a tracking number that was the same as the original. After giving up, I escalated the complaint to PayPal. Believe it or not, they decided for the seller. In spite of the seller admitting that I never received it. Have robots taken over the complaint departments for PayPal? Poor customer service or non existence.

I have never dealt with a company that made such a simple problem so unbelievably difficult to resolve. My nightmare started when I reported fraudulent charges on my account. What should have been a straightforward fraud investigation turned into over a month and a half of phone calls, chats, emails, and hours wasted trying to get PayPal to do the right thing. I was transferred between departments, given conflicting information by different representatives, forced to repeat my story over and over, and constantly told to wait while nothing actually happened.

I purchased 2 dolls that were advertised as being handmade dolls and I thought were made in the USA. When I received them, they were nothing as advertised and I wanted to return them. The packaging I received showed they were mailed from Texas. When I tried returning them, I was told they would need to be mailed to China. The cost to ship them to China would cost more than what I paid for them.

I have had PayPal for years. They sent me a letter saying I was approved for their cashback card, and it seemed like a good credit card. Within the first month, I was unfortunately scammed. I thought, no big deal, credit card companies deal with this all the time. I sent in the dispute and was denied. Appealed and was denied again. Their customer service and complaint team are BOTTOM TIER. I cancelled it immediately and will stick with Chase.

I used PayPal for 18 years and find that they have decayed considerable. They are a service in name only, and in today's world why do we need them? Amazon? eBay? Both have better fraud protection than PayPal AND have real people that answer the phone. PayPal has AI Bots full of preprogrammed conversation that is irrelevant if you have a real problem. My chose to dump them, it has become an IT company with no real service.-

I am having trouble believing PayPal is not a scam. They have the worst customer service. I have been trying to update my account with my current phone number. It will not let me. The IDIOTS in customer service say it is updated but when I try to update anything it wants to send a text to my old phone number. I HAVE BEEN TRYING TO GET THIS RESOLVED FOR 5 WEEKS. I can not get my money out and I believe that is how they like it. DO NOT USE PAYPAL UNLESS YOU ARE DESPERATE. THEY DO NOT CARE TO LISTEN!!!!!

PayPal is easy to use and comes in handy for the different app stores for the apps needed for your mobile phone. And for payments online. Yet, when you have a dispute, as in my case, you will never win. The software was delivered (Google Play). The problem is that the dispute option only gives you several possibilities. And for sure, the one you need is not among them. Thus, making it impossible to win the dispute (as they only check the main cause you reported. When that is not in line with what your dispute is about, you'll lose). Reapply impossible, as there are no new topics to choose from.

I have an extremely bad experience with PayPal. My account is restricted and funds are freezed for more than 2 weeks. My documents are verified and I have received a document verification email and that your account restrictions are removed. But I still can not do any transfer. At the same time, it's been extremely frustrating to reach out to their customer care, I have been trying to connect to a human agent and it took me one week. Now that I got a chance to chat to the human agent, he simply said, "We are reviewing your documents and will inform you," and directly closed the chat. Now I don't know what to do. This is extremely poor and pathetic.

I've been with PayPal ever since they tried to get my bank account, now for the last time they used my secondary payment credit card, why have a primary or preferred card if they're going to use whichever one they want. I went into my account and deleted all my credit cards except for my preferred card, let's see them use another means of payment now!!! I tried to close my account with Serious Radio but there was no option, so I closed my credit card number and got another card, and with strict instructions not to pay serious radio, but they got my new card number,,, and guess from who???

When you order something from a site and click on PayPal it sends you to PayPal to authorize the payment. You need to use your PayPal credentials. So someone buys something and they use my credentials without my permission, it begs the question. How diid they get them. Not from me. Has to be PayPal. And when I dispute a purchase the day of the purchase then they should man up and do something. They did nothing. Didn't stop the payment at my bank. They didn't do anything to help the customer which is me. Been using PayPal for over 10 years. First time a problem. They responded that the problem was solved but nothing was done to solve it. Basically said if the seller pays back the money they will forward it. Gee, I wonder if that will happen? I have a couple legit charges, and when they go though, I"m done with PayPal.

I used PayPal for years. It was secure and I didn't get ripped off. Until last week. I tried to contact customer service, but got their useless AI. I was unable to anyone to contact me about my issue, so after a few days, I read in other reviews how other customers were dealt with for a very similar situation. PayPal did not help at all. I no longer use PayPal. Their customer service is not good.

PayPal is unwilling to help me with a simple problem. They have not refused nor have they attempted to communicate with me about my account. Placed on hold. I just want an explanation.

I have been trying to get my money back for an UNAUTHORIZED TRANSACTION for almost 3 months now. Paypal likes to give my money away. April 7, I was charged $218.99 by an unknown company with a transaction description OTHERS. I've been talking with the customer supports and they are giving different information. The resolution center said it was RESOLVED IN MY FAVOR, so I am waiting for my REFUND. WHEN WILL I GET MY REFUND? PAYPAL WAKE UP, YOUR CUSTOMER SUPPORT NEEDS MORE TRAINING.

Paypal can longer be trusted with your financial transactions or information. Clear signs of fraud are ignored by Paypal and they support sellers who continue over and over again to defraud customers. I completed an order through Paypal and the seller added additional items and over a hundred dollars worth of unauthorized merchandise. What was supposed to be a $50 transaction ended up being $200. I complained to Paypal but since they said the purchase was made through a trusted device, they would not consider it unauthorized. I had to go through my bank to reverse the charges. Do not trust Paypal anymore. They are knowingly letting companies scam you. I bet they receive some financial compensation for the scams they knowing let happen as well.

I never approved PayPal. Paypal joined with Mississippi Linen Cotton which was fake and lie company created by ** to scam on people. I paid in credit card and the scam ** switched it into Paypal who protected scammers by said it was not from Paypal while scammers could not be reached. It was big factor that paypal added big fee on the charge too. Paypal was part of scammer and truly assisting or shielding ** scammers from my credit disputes.

I've been using PayPal for years successfully however I saw changes in 2025. First a lot of unauthorized charges and charges I tried to make wouldn't go through. Today all that came to a head. Once again I received an unauthorized charge which I immediately reported but I also requested my account closed. They refused. So now I need to contact the FTC about it and get it closed.

I've had PayPal for many many years. I've never had problems like I'm having right now because me not having a business sold an item to an actual company a one-time type of deal. They're now hijacking my funds and keeping me from getting access to it to pay my bills. You know they definitely didn't have any problem taking out their $22.43 fee for the transaction but yet I'm on stall now for day four waiting to get access to my account.