PayPal Reviews

If only there was a "No Star" rating, I would use it. I placed an order for a product I saw on Facebook and when I received the product (Vinetaro), it was something that I could not use due to an ingredient that would interact with a prescription that I take. The product was shown to have 4 -6 ingredients, but the bottle has about 25-30 "extracts" in it. There was a "MONEY BACK Guarantee" which I found out means nothing because they offered me a 13% refund of my $314.58 purchase price.

I have had PayPal for about a year now, and I have had no issues or problems until now. On 10/21/26, a Chime card ending in ** transferred all of my money from my account to this card as an instant transfer, leaving my account at a $0 balance. I dispute the charges, and the money was put back into my account by PayPal on 10/22/26. My account was on pause during this time, and I had to complete a verification process with PayPal to verify that I was me. This process took 24 hours, and my PayPal account was back active with my money in my account. I made two transactions this morning, and lo and behold, the exact same thing happened to me again this morning.

I purchased a stove online using my business debit card. Shortly after I made the purchased I saw the transaction amount come across my account as a completely different company. I immeidately reach out to the company and none of this ccontact information was valid. Then I immediately called Paypal to inform them of the situation when I was told I had to wait until the transaction completed before I could dispute it. I call back the next day, and filed the dispute, since then I have been getting different answer, time frames and excuses. Finally one rep told me it would be resolved on the 1th day, when it was not I called, "Oh just give it another day. It seems stuck in the review process." He offered to escalate the matter to the review team.

I have had PayPal for a number of years and really have not had any issues, until recently. My brother sent me some money, which he has done before. This time it was a larger amount, so it showed it was received but "pending". I assumed it was just because of the amount and would be available in a short time, no big deal right? WRONG! After a few hours, I contacted PayPal who told me it was sent as an echeck and would not clear for days. The man kept calling my brother a "merchant", which I corrected him every single time. The agent said that the sender can cancel the payment, which I explained that it would tie up funds even longer. When I asked why it was sent as an echeck, the agent said that the sender chose that option. LIES!

For most part, it was great, but once I became a scam victim, they were not willing to rectify the situation, even though they have insurance for these things.

I was taken advantage of by PayPal when purchasing a Qatar Airways ticket online. I was offered an option to pay in four interest-free installments via PayPal, which I selected. To my great surprise, PayPal charged the full ticket amount within seconds, without any warning or authorization from me. PayPal does not even provide an option to accept or decline the charged amount. Their customer service offered no response or explanation for this blatant theft. This was my first and last transaction with PayPal; immediately after speaking with their customer service, I deleted my PayPal account.

Paypal use to be easy, it's horrible now and as for service, they are ignorant and not helpful at all. I have had my paypal account for years, I also have a credit card through them, I sent money to a friend and then a few days later some more money, total was 700.00. I have sent over 1,000 To relatives and it has gone through no problem. The last transaction $200 To a friend I've known since 4th grade, we are nearly 60 now, paypal decided they wanted a echeck this time and they are holding the funds even though they have been released by my bank, the representative kept telling me I choosed the echeck, that when I use a bank it's an echeck, she was absolutely ignorant and took no responsibility that I did not choose this and that I always use this account to transfer money, she refused to help me, so I am ending my relationship with paypal and I suggest you do the same.

I wish there was a zero star rating. By far the worst customer service in the industry. Held for supervisor for 1 hour 41 minutes then she disconnected me. For 2 months I have been trying to cancel my account and close it and nothing. On disputes they won't let me close it. Why would anyone use PAYPAL when you can use wonderful Zelle or Venmo. I know. I have quit using them. I do hope they lose all their business. Try Zelle or Venmo. A pleasure!!

I have waited 3 months for a refund and dispute to be cleared. I never get a realistic explanation of when I get my money back. I get emails with information that changes every week. The customer service is highly poor and you can’t even communicate with the PayPal debit card team. It’s outrageous.

I purchased an item on August 28, 2026, and diligently tracked the shipment every day. On October 1, 2026, the tracking information stated that the package had been delivered to my front door. I immediately checked outside, but there was no package. The seller later provided what they claimed was proof of delivery, including a photograph of the delivery location. The problem is that the photograph is clearly not my front door.

PayPal's platform makes it nearly impossible to stop a duplicate or extra payment once initiated. The Resolution Center blocks cases for these types of payment transactions entirely, and their online self-service tools offer zero direct way to cancel an ACH request before it hits your bank. To make matters worse, calling customer support leads to automated messages saying offices are closed, leaving users with no immediate way to stop pending charges or prevent potential bank overdraft fees. The system design is rigid, frustrating, and severely lacks basic user controls. I am leaving PayPal for good.

I have an account with PayPal and it's taken over 2 months to try and settle a refund issue. It shows completed on my account page but they say it's under review on their end. None of my payment methods work and it says something went wrong try again. I end up having to call customer service to do anything and they can't get it fixed. This company is a joke!

I had been waiting for a refund from a company since August 24, 2026. I filed a dispute with PayPal and was suppose to take a few days to resolve. With all the waiting they finally ruled in the vendors favor. Now my question is for PayPal, how can you deny me a refund when I gave you my tracking number showing the company got the product back on August 24.!!?? So what did the company receive??? A stick of gum???!! UNREAL! If I could rate you a ZERO, a ZERO is what you would get! Also too, PayPal, as soon as I saw that my refund was denied, I reached out to my credit card company with the same tracking number and information. I am looking forward to getting my deserved refund. I will no longer be asking you to help with anything as you are just as corrupt as the vendor! Have a blessed day!

They held MY money for no reason even though I have had an account with them for 14 years.

My 80 year old mother sent money to me twice. She tried to contact PayPal and got worthless AI that instructed her to open a dispute. Now her money is tied up for 10 days. I had to Google to get customer service number. They are just as worthless as the AI, kept talking in circles. Good job stressing out an 80 year old women and tying up someone's money on a fixed income .

PayPal sucks..... They a bunch of crooks who took my funds.... I was sent money and because I didn't have the same mobile number but same email and address they said I needed to close my account without telling me how I can transfer my funds but she was persistent in trying to get my bank information. Smh.

Worst app to spend and send money.. They will steal your information and money but have no problem saying sorry can't help you. Called and no matter if you can sign in and have everything single information, they will still say no to closing your account so they can have all your information and wait to steal everything from you.

Hey criminals, this is perfect for you to launder money at innocent people's experience! PayPal will not only support your fraud, but turn it around and accuse the victims of fraud when they request an investigation! I know this from my personal experience. PayPal is nothing but a money laundering platform! Want my proof? Tell me where to send it, but be prepared because there are MANY documents, emails and screenshots that I can provide!

I disputed a charge of over $330 because I definitely didn't get a massage in Washington DC and request payment in British pounds. The initial response was "based on past purchases, it is an authorized purchase." I filed a request for review and they said they'd contact the seller and do a full review. Eight hours later, I get the same response. I then asked for documentation and they then determined it wasn't an authorized purchase. Fortunately I had contacted the credit card company and disputed with them. Then, 30 days later, I get a notice of a money transfer to a person I had dealt with in 10/25 but had absolutely no contact with since then and didn't owe the person any money. It's impossible to talk with anyone. I again filed a dispute and, of course, it came back immediately that it was an authorized transaction. I believe there should be a class action lawsuit against it because of their fraudulent practices.

I have used many credit card, but I find out after few months used Paypal account credit card...They going charged interest event you paid full amount & when some mechant refund they not going at on. Now I'm scared all paypal, after I got back all my merchant refund I will never used this card no more! It's convenient for purchase online but nope thank you for cheating card

These ** denied my claim so I had no choice but to contact my Bank. The seller sent me goods that were incomplete (missing mounting hardware) and they refused to reply to my MANY emails asking if I can return the items. They gave me a temporary credit then they said that they contacted the seller and the seller said it was shipped complete. Well what did you expect them to say???? Morons!!! Funny how the seller will reply to PayPal but not their customers. PayPal's decision was so very WRONG and if I could I would NEVER use PayPal again. But I have no options. AT least now I know that PayPal will NOT protect the people that need protecting and I will tell this to any and everyone I can. SHAME ON YOU!!!

Managers with MBAs and law degrees but without morals keep coming up with schemes to "maximize profit" that end up being the instruments of destruction for the actual service (Eventbrite). Someone at Paypal that should have been fired on the spot probably got a large bonus for suggesting that you can make money by artificially delaying bank transfers and then charge a premium for fast bank transfer. It ended up being their death knell. If you want your money fast, go elsewhere.

I had an issue with a seller prolonging the shippment of a product and when it finally arrived it was the wrong order. I filed a case with PayPal since the seller would not reimburse me. After two months and I sent the wrong order back to their distribution hub (as requested) they denied my claim for the same reason I filed. They say they didn’t have proof I sent back the wrong order. I uploaded pictures of the package and the tracking number receipt. Never use PayPal payment plan.

The PayPal is good to use. However customer service are a little rude. May I request that the beginning balance and cash on hand be displayed in the app so that I don’t have to contact a customer service agent

Despite being a 15-year PayPal user, I am closing my account today. I had a disputed payment, followed their rules (reached out to vendor, who told me there was no record of my account). My dispute was denied with explanation "we agree with vendor charge was proper". I have no communication from vendor and no explanation or documentation from PayPal. PayPal did not encourage the vendor to provide any account information, nor did they share any information with me. I am referring the vendor the BBB, but with PayPal having so little respect for existing users and have only a Chat bot to attempt to resolve issues, I believe they've totally lost their customer service aspect. Very disappointed, this used to be a reliable company.

I had Purchased Performance Gummies from Ultima Peak and when Ultima Peak sent me a confirmation Email about the purchase they threw some Lymphatic Drainage Capsules in the shipment and charged me an additional $99 at which I did not order. I immediately emailed Ultima Peak and demanded that they do not send the Capsules and refund me my money. Since I used Pay Pal to pay for the purchase I went through the resolution center at Pay Pal and they refused to refund my money too. So I get scammed twice, once by Ultima Peak and PayPal. I highly recommend that you don't use Pay Pal for your purchases and do not buy anything from Ultima Peak. You will be scammed and charged for products that you did not purchase.

PayPal is getting worse by the week. Their website has become so cluttered it is hard to navigate and easy to make mistake clicks. To get to a live person is very difficult and a long wait time when you do get one. On my last chat, I asked why Paypal didn't go after the criminal that got away with $977 of my money on Sept 14, 2026 and the agent closed the chat.

PayPal reps only support sellers. They offer nothing for buyers who have been scammed. I ordered an item which never arrived. I provided PayPal multiple emails from the scammer stating it was lost, reshipped lost again and never refunded. They refuse to act and get me either the item or the refund.

My experience with PayPal has been disgraceful and completely unacceptable. PayPal permanently closed my account using vague accusations, yet failed to identify any fraudulent transaction, illicit payment, evidence, or specific policy violation. I committed no fraud and received no illicit funds. For a company that handles people’s money, this lack of transparency is appalling. If PayPal claims I violated a rule, it should identify the exact transaction, provide the evidence, and state the exact policy allegedly breached. Instead, I received generic scripted wording rather than a meaningful explanation. Closing an account first and then refusing to properly explain the accusation is evasive, disrespectful, and deeply unprofessional. I have formally challenged the decision and requested a genuine manual review. Until PayPal provides actual evidence, I consider the way my account was handled completely unacceptable. **

I’ve been waiting for a $794.00 refund for over a month now. They have all of the paperwork showing the purchase was never shipped. PayPal reps don’t know what they’re talking about. They lie. They say they will handle my refund & they don’t. They’re crooks.

I would give a negative 10 if I could, I have been trying for over a month to get the money that is in my account, from fraudulent purchases done by others., and they will not refund my money. I have called in over 30 times and each time I get someone different who gives a different excuse as to why they can not return my money to the credit card I have on file. Hey Pay Pal do the right thing please finally return the over $500 that is due to me it is not hard, in fact the people who took the money from me had an easier time getting it so your security features are terrible I want my money that is mine.

They keep charging my debit card instead of my credit card and getting help to fix it is so time-consuming. If I have my credit card as the default, why do they keep taking $ out of my checking account? I ended up taking my debit card out to avoid issues and now they just bounce the payments instead of using my default credit card on file. Why???

PayPal does not support the buyer as well as Amazon does. They seem to protect the seller even though the facts clearly support the buyer. Also you cannot talk to a human in customer service which shows they really don’t have a Customer Service. I cancelled my account after many years and purchase only through Amazon.

Don't use it. They don't screen the businesses they allow to use their site. Plenty of scammed or automatic subscriptions and almost impossible to contact a live person at PayPal. You have to use your bank, close the card and allow the bank to resolve the problem.

I was informed by Paypal that I had some charges and I wanted to know what they were. I tried to sign in to paypal but ended up (after an hour the first time) getting nowhere. They gave me a phone number 800 811-7516 and they wanted A credit card number and never got the problem settled. I am going to cancel paypal on all my payments. Not sure they are crooks but I will not stick around or try to sign in again.

PayPal is taking 2 months to resolve a case where I am entitled to a refund of $422.57, and not only that they prevented my credit card company from resolving this issue. I received an item I DID NOT ORDER, and I provided all the proof. I filed a BBB case, and they are insisting I ship this item back at my own cost to receive the refund. Last time I had to send back an AC unit, I had to make 10 calls to UPS to have it picked up. The UPS Store does not take AC units and now I have to put up $200 of my own money to ship this back apparently. Why should I pay for the seller's mistake? PayPal was reliable 10 years ago, but now they are a corrupt company that sides with fraudsters. Now you have to put in 2 months of work to get a refund you are entitled to due to a seller's mistake. This is truly unbelievable.

WARNING: PayPal is actively seizing corporate payroll deposits over explicitly excluded transactions. I am writing this to warn every small business owner, freelancer, and everyday worker about the dangerous overreach happening at PayPal Holdings, Inc. Recently, a fraudulent buyer filed an invalid chargeback regarding a real estate (land sale) transaction. Under Section 3.2 of PayPal’s own User Agreement, real estate is explicitly EXCLUDED from Purchase Protection. PayPal has absolutely zero legal authority to arbitrate, hold funds, or penalize a seller over a land sale.

On 7/14/26 I bought dresses from Rockwoodfashion. I chose PayPal as payment. I waited a month. First red flag the company doesn't give me a name for the courier just a tracking number on their website. I contacted them because it said it was delivered on 8/14/26 at 00:48am I have no idea couriers delivers after midnight. I contacted the company first, they did their investigation they were supposed to take 3-5 business days it's been weeks. I contacted PayPal I showed all the emails between the company and I. PayPal closed my case because the company sent a tracking # I showed what it says with the date and timestamp but wasn't enough. PayPal is the worse company I have ever deal with. They don't care about you they are helping this company take your money because they suck at investigating. I have proof!

Order a product on eBay using my PayPal account May 20, 2026. Product was shipped. Took over two months to get here. Once product was opened up checked. Found that product wouldn’t work. Resent item back to eBay for refund. Both denied. eBay now has my product and my money over $500. PayPal was asked numerous times to reopen case and denied in eBay‘s favor.

I bought a bottle of "rust remover" from a company called Nexa-us. The purchase turned out to be a "subscription trap" automatically signing me up for an unwanted "premium discount membership" without my consent or knowledge. I was charged an additional $18 for this "membership" and then $39.95/month for three months afterwards in spite of repeated attempts to cancel. PAYPAL was complicit in the scam allowing Nexa-us to establish an automatic monthly payment to them from my account without even telling me it existed. Refused to refund my money and then I had to search all over the Paypal site to discover and then end the automatic payment plan they allowed Nexa-us to create. Making a claim through their website is a waste of time. Their AI bot is useless and stupid and the site seems designed to frustrate any attempt at resolution. IMHO don't count on Paypal for protection.