Consumer complaints about PayPal - Complaints from Buyers

I sold a gold coin in eBay. The buyer pay at PayPal at first. After the buyer get the gold coin from me, the buyer fill unauthorized payment at PayPal. So, the PayPal charged my money back from my PayPal account to the buyer, and made the decision in the buyer side just one hour. I asked PayPal how did make this wrong decision as quick and never ask me any questions. I think this buyer is working in PayPal as inside employee. Thus, I lost the gold coin. I checked the buyer feedback that the buyer did the same as before as cheat sellers. I emailed to the buyer to return my gold coin back, but the buyer never answer. I asked PayPal how to deal this case. The PayPal customer service advise me to report police or FBI. I just want my gold coin back or return money to my account.

I am a PayPal member, and like most of eBay buyers and sellers, you need to make all transactions through PayPal, mostly using your choice of paying method. PayPal also offers its credit card sponsored by GE money bank. It often happens that there is a problem with a purchase, and one needs to return the merchandise to the seller, and at the same time, dispute the charge. PayPal has a resolution center online, to help customers and most of the time, they resolve the disputes. In the event that there is a problem, you can get the dispute resolved by your credit card issuing bank, especially if that is AMEX or Discover.

In case that you use a PayPal credit card to pay for the merchandise, and the transaction wasn't processed for whatever reason, you will be charged for that amount, even if it says that the transaction was cancelled. This happened to me, and I tried to dispute it with PayPal twice, but without success. This is my fault, and it is costing me $310.00 and some in interest, but I am trying to help someone else not to make the mistake that I made by using PayPal and its credit card, period. If you can avoid using PayPal at all, please do so and save yourself a lot of money and headache.

I feel that I am being taken for a fool, and at the same time being robbed. There are stil people who do business in good faith, and they shall not be taken advantage of.

I would like to file a complaint with PayPal. I am an online buyer. I never had a problem with the seller. My problem is with PayPal. I received an email from Paypal on November 29, '11, that they noticed some unusual activity on a credit card linked to my PayPal account and they held the payment I made: $2,628.20, $144.37, $16.98, $44.05, $22.98, $2,105.93. So I replied and told them that there was no problem with my transaction since my card was already verified and I told them the transactions were made by me.

On December 3, I received a reply from them "I understand that you need assistance in resolving your limited account access. I checked your account and saw that you have successfully confirmed your registered credit card. Please do not worry as I am now working with one of our specialists in reviewing your account. You do not have to do anything at this time. I assure you that we will send you an email update as soon as we are done with the review."

I was very happy when I read their reply and thought that they will release the money so the seller can process my order because I will be needing the products before Christmas. But on December 5, I received an email that my appeal was denied. "If your PayPal account balance is zero, and you have no unresolved buyer complaints or charge backs, your account will remain limited." The option to release the money is to wait 180 days or if anyone will ask a refund from my client.

First of all, I am the buyer not seller. So I am so mad that they hold my money for no valid reason. They can also check my account that I never received money from anyone. I am the one who sent it. I called them and explained that I am the buyer here. But they said I need to wait and they can't even explain why they hold my payment. They investigated on their own and my side was not heard. I emailed them telling them I can show them my billing statement or whatever they need but until now December 9, 2011, no reply was received. I googled the case and read so many stories about Paypal holding their money. I hope you can help me/us with this. It's my hard earned money and I don't see any reason why they would do that. I've read that they put the money in their bank for 180 days so they will profit through interest. Paypal is a scam.

PayPal did an unauthorized transaction from my bank account for $500 by echeck and will not reverse the action or return the money. A worker named Ron said to try and stop my bank. It was too late. I need the $500 returned. I am out $500 and cannot pay my rent. I have tried to contact them several times and no response.

This is the second time PayPal has put a hold on our account asking for paper. We cannot produce (tax exemption) since we are a regular company. The account is frozen and holding an amount that prevents us from using the amount or closing the account.

PayPal is holding my refund and they say it is because the original transaction has not cleared the bank. My payment cleared on 11-15 and it has been five business days. They just tell me that it is out of their hands and they cannot help me. My bank has confirmed delivery of funds but PayPal continues to hold my funds and nobody there will assist me by researching this.

I am a PayPal and eBay customer who has been very poorly treated by this company, and all my efforts to resolve the matter with customer service and disputes departments have left me with no choice but to contact you directly.

I had made a purchase for a 4&1/2 carat ring on 9/8/201. When the ring arrived, I tried on the ring and it was too big for me, so I had emailed Flouria (the seller) and she told me to send it back. The next morning I had sent item under USPS lock and keys (where it doesn't go out with reg delivery mails) and purchased up to 4000.00 insurance for the safety of the ring.

On 9/13/2011, Flouria stated she got a completely different ring and the item I sent her had a 0.80ct princess cut center and what she received was a different ring with a 0.30ct princess cut center. I had filed with PayPal. Flouria changed her story with PayPal and said it was the same ring but replaced the .80ct princess cut stone with a .30ct princess cut stone. A .30ct stone is only about 1/3 of the original size. There is no way a smaller .30ct stone will fit into a larger 80ct setting. This is in essence putting a raisin into a opening made for a grape. It is too big and the stone would fall out. The only way for me to have sent her back a ring with such a small stone would require me to have the entire setting redone. That would entail removing all of the surrounding stones and recreating the setting to hold a smaller center stone and then re-setting all of the stones.There is no jeweler that can re-create and then re-set an entire ring in under a day. Flouria on the other hand has had this ring for weeks now. She is the only one who would have had enough time to reset the stone .

This went into appeals 3 times. The first two times Paypal ruled in my favor because she couldn't provide the documents needed including the police reports. She appealed the decision again which gave her additional 10 days to provide the documents and still could not provide, and paypal ruled in my favor. The third time she appealed which gave her another 10 days she got the documentation. Why would it take her one month for her to get the documentation and the police report and feel I can reset a entire setting in less than a day. I am outraged that despite my full cooperation with all of PayPal's policies and directions, they have continually refused to return my messages and telephone calls after promising to do so when I call in or write, and given me misinformation time and time again. I am requesting that PayPal return the balance of 2773.13 into my account that was caused by PayPal's errors

I want to continue being a member of PayPal, but make it extremely difficult for me to do so..especially when promises are made to rectify their errors that renege on. In effect, they are refusing to provide any buyer protection at all from fraudulent claims by sellers who can claim anything they want, and you don't require any proof from them except a police report that she perjure herself simply to protect losing money.

I have provided evidence of paper work, receipts, and letters from a jewerler stating you cannot set a entire setting in less than 1 day to the PayPal disputes department. I have provided PayPal with every bit of proof and documentation they requested, yet my rights are being ignored. Despite PayPal's insistence of refusing to honor their promises to restore my account to its previous state with a positive balance of 2773.13, it is well known and documented in the law that it is illegal to grant a claim in one party's favor without performing a full investigation of the matter, in order to reveal proof of any claims being made.

On October 27, Paypal returned the ring to me. It wasn't the ring. It took 2 mos to get the ring. Initially, I was told the ring will be destroyed due to "altering" the center stone.

Two friends and myself purchased a ticket through Eventbrite/PayPal for stage access at a venue. We were denied access although we had paid. We were inside the venue and were guaranteed the access, according to the tickets that we purchased. When seeking a refund using the PayPal dispute process, the seller fully refunded my two friends (we all entered our dispute into our respective accounts at the same time). When it came to mine, he only wanted to offer me a partial refund. This was not fair. I clearly indicated this in the PayPal dispute email and into the resolution area in PayPal.

The seller contacted the other members in my party but failed to contact me at any point during the dispute. PayPal decided in the seller's favor when it was clear that the seller refunded my two friends (which I provided their names/accounts). Now, I'm exploring other avenues to get my money refunded. I don't understand how you can refund two of the three people who experienced the same situation at the same time. We all rode and went into the venue together.

I'm disappointed in PayPal for allowing this to occur and for not further investigating. It's inconsistent and unfair to allow the seller to pick and choose who he wants to refund if we all were in the same exact boat. As a loyal user of PayPal, I don't feel comfortable using PayPal anymore. They let me down.

I allowed a one-time charge through PayPal. They allowed this company to keep my information and enter a second charge to my account which was not authorized. They have sided with the company, which they also did when I received an ugly soiled item on eBay. I will never do business with PayPal again. I have had to pay $38.98 to a company that I did not authorize.

I had ordered products from eBay using Paypal to pay for my items. Once I had completed the transaction, I received emails stating that the estimated completion date will be from 09/19/2011 to 09/21/2011. From the way I read it, it came across that the money would be taken from my bank account between these dates. To my surprise the money was taken on the 12th of September. NSF fees were charged to me for four separate withdrawals for a total of $170 ($42.50 per transaction). Neither RBC or Paypal will do anything about this either.

PayPal allowed 2 payments to immediately be drawn on my account without me being able to get a service I had tried to receive. In spite of the fact that I had immediately cancelled the payment, nothing should have been paid out. They have no policy which I am aware of in order to protect a buyer if a payment just goes through like that with no ability to cancel.

I've been a PayPal customer for years. On 8/27/11, I received an email from PayPal stating that I was pre-approved for bill me later. I attempted to use the offer and was told that I was not approved. I contacted them about the issue that I was having with redeeming the offer. I was told that a mass email was sent out, informing customers that they were approved but they actually weren't.

I feel that this is false advertisement and some form of entrapment. They sent out these false "pre-approvals" just to get you to apply for credit, which you thought was a "pre-approval". This is not fair to me as a consumer. Just basically "applying" is totally different from "pre-approval". This is an intentional, misleading entrapment. If this situation can be looked into, it would be greatly appreciated. Consumers really suffer at the hand of companies with this type of behavior. Thanks.

I have been a PayPal customer and user for quite some time now and recently, I began having issues with their "customer service" policies. Previously as a seller, I have had numerous issues where PayPal was trying to "hold and verify" money. I personally believe that since I transfer it straight out, they try to hold it just long enough to make it look like they really are some big deal bank/money company.

Recently, I have been doing some freelance video and photo work. I had an event coming up and needed to replace a broken piece of equipment last minute. I couldn't find an online store that could have it to me in under 7 days without some outrageous shipping charge, except an eBay seller. eBay and PayPal are the same company.

So against my better judgment, I purchased the equipment with the expedited shipping. Previously, PayPal had screwed something up and my credit card was not on the account, but my checking account was. I attempted to add my credit card, but was told that they needed to deduct money from me and then send it back and that this would put a code on my statement. Well, it will take my bank a minimum of 7 days to process that, so I used my already added checking account.

I log in a few days later to my bank and see the money is gone, but the item hasn't been shipped. Why, PayPal? I called them and their "customer service" rep gave me some bum story about how PayPal's systems work and whatnot. And that the process would most likely be done the day before my event.

Therefore, my item will ship the day of the event and won't arrive until afterwards. Thankfully, I won't be losing any photo shoots over this. Avoid them and get out while you still can. This company is going downhill.

I bought an item off eBay and paid via PayPal. I never received the item. I tried to file a claim with PayPal, but I could not. The transaction with eBay, paid through PayPal, would not show up on my PayPal account. I looked on my credit card statement. And it showed that PayPal had taken the money out of my account for the eBay purchase. I spent over three hours on the phone with PayPal, trying to get the transaction number for the payment, but they could not find it. I was told that I would have to file a claim with my credit card company. I am more mad now about the amount of time I have spent and will spend trying to resolve this action than the money lost on the eBay item, which I never received. PayPal sucks! This is the second time, in the span of month, that I have spent hours on a phone trying to resolve an issue that is their problem.

I made a purchase from a California company. Weeks later, I received my purchase by regular mail. It had come from China. The electronics were not the advertised item I ordered.

I filed a dispute with PayPal under their "Buyer's Protection" because the item was not what I purchased. The seller ignored my e-mails and telephone calls and never responded.

PayPal pretended that they agreed with me, eventually, and the only way they would refund my purchase would be if I sent the item back to China by an overnight trackable carrier that would cost me more than the purchase. I did not buy anything from China, I bought from a merchant in California. They might as well have told me to buy space on the next shuttle flight and send it to the moon!

PayPal deliberately ripped me off to protect a dishonest merchant that uses them as their sole payment vehicle. PayPal is as dishonest as the merchant!

I have a very similar issue. I sell and buy things on ebay every week. I recently moved (prior to begin selling) and did everything I needed to do correctly. I placed a mail forward with USPS before moving out, I updated my addresses with my banks, employers, credit card companies, ebay AND paypal. I applied for the Paypal debit card (top save myself 3-5 days each time i wanted to access my paypal funds as cash) and an account limit was placed because a debit card I once had on there was no longer valid. It was no longer valid because I had lost it and had to order another one, and the address (the old address) on THAT card didn't match the NEW address I was requesting my card be sent to.

So I call them and they ask me a ton of questions to verify my identity and my address. I even added a NEW credit card on my paypal account to update my address and clarify and remove the limitation. Once settled in to my new house, I begin making several ebay purchases (7) things for myself, my 18 mos old son, my husband etc. Days go by and I haven't received anything yet. I am pretty busy for a young mom. I work full time, Go to school online full time, support and care for my family, home, and my ebay side business of clearing out my closet. None of my packages have arrived. I check the tracking numbers, they have been delivered. I contact the seller, I contact USPS, I contact paypal, I contact ebay.

Apparently, after SEVERAL requests to change my address, when sellers buy a shipping label, paypal provides them with the address of the card that DOES NOT WORK on my account and have asked for them to remove and they havent since. Claiming it has been done. Paypal says its MY fault for not checking the ship to address. okay, maybe it IS my fault- but when I print up 4-5 labels DAILY and my RETURN ADDRESS is my new address, WHY IN THE HELL would they ship to my old address? and If I had done everything I needed to do, why would I even think of double checking the little section only a few shades darker (a light gray) if my shipping address is correct?

I had already made the request to change it several times online and over the phone. Now I'm out hundreds of dollars in merchandise, paypal refuses to take responsibility and in fact tried opening a case against a seller in my behalf to refund the money on an item not yet received. At this point, I've filed a police report for my "lost" packages, submitted a complaint to the California Attorney General's Office against paypal and have begun an investigation with USPS as to why they haven't FORWARDED my mail from the last address If I provided them with my CC# and the $1 fee it takes to make these changes online. So frustrated right now.

I received an invoice from a dog breeder to pay my deposit through PayPal. I opened the invoice and began to complete all my debit card information and then a note pops up stating that I have been approved by GE Money Bank for credit with 23.99% interest. I was not asking for credit I was only paying for something with my debit card.

I then saw another box that said if you "don't have an account" so I selected that box and was able to pay for the deposit with my debit card. I tried to get in touch with paypal to make sure I didn't have an account and I didn't want a report on my credit that I was requesting credit. After several phone numbers and phone trees to get to GE Money bank who granted me the credit I got in touch with an operator who told me there was nothing that could be done. I have several GE money bank accounts and I was not asking for another one.

I've had my PayPal account for years with no problem. Today, I tried to pay an eBay seller and got a message that I can't use the MasterCard I have used for years. I have plenty of funds available, the card is not expired and there is no hold of any type per the credit card company.

I called PayPal for answers. Catherine couldn't answer any questions and kept me on hold for 25 minutes, then said that she had to transfer me to another representative for help. She then dumped me back in the regular call queue and I got Ron in the Philippines. Ron was nice but couldn't tell what the problem is. He said he'd escalate it and someone from PayPal would get back to me. A quick Google search shows that there are many similar complaints recently and no one is getting any answers from PayPal, in spite of repeated calls to them.

PayPal hold our money and refused valid credit cards while they try to shove your Bill Me Later service down our throats. They don't provide answers when we call about their problems. I can't pay my seller until they fix the problem. They should figure out their glitch and fix it; they are accountable to their customers!

When I called to ask why there was a zero balance and hold on my refund, it was explained that they were waiting for the funds to be released from the bank. I was eager to have the funds back in my PayPal account, because even once they were back in that account, I would have to transfer them back into my bank account, which I knew would take another couple of days.

Due to the difference from Eastern to Pacific Time, I waited until the following day and called again. I also thought about the fact that my funds come out as an instant transfer and had already been deducted from my bank account. There's no way these funds even reached the merchant. When I called for a second time, I was told that it would be 3 - 7 days for the funds to arrive from my bank. This time I objected more severely. This is a long time to be out $250 and for the life of me I could not understand why they just did not cancel the transaction and put the money back in my PayPal immediately when the transaction was refunded?

I was told that I could contact my bank to have a stop payment done. However, upon contacting my bank, I was told there was nothing they could do unless there was a fraud committed. Clearly, like I'd already known, the funds had already left the bank anyways. The third time I called, I immediately asked to speak with a supervisor. By now it was three banking days since this transaction. I was given the same song and dance. I did get the supervisor to admit how ridiculous it sounded that they were having me wait this long for my money to arrive in my PayPal account or for PayPal to refund it to me!

I went to PayPal's forums and found numerous posts where mostly sellers were complaining about how PayPal freezes/holds there funds after they sell items. Some have hypothesized that PayPal is using these extra days/weeks as a means to make money on the interest of our money. I have to admit this idea crossed my mind as well. Regardless, today is the end of day four and my PayPal balance is still zero. This is ridiculous, uncalled for and at this day and age, it simply makes no sense. All of my other transactions go thru way faster than 3 - 4 days. It looks to me like PayPal is running a scam here, and I'm extremely upset about this.

I purchase Computer Software from a Company iXiTools.com/processed by PLIMUS.com and paid through PAYPAL. After downloading the software, it would ask me for a Registration Key. I do not have a Registration Key, so I email iXiTools and Plimus several times with no response from anybody. I went to PAYPAL (since I paid with PAYPAL) and open two cases in Resolution Center, and later on, escalated the cases to a dispute. Apparently, PAYPAL received some kind of email from PLIMUS or iXiTools and they came to the conclusion. "We have concluded our investigation into this case. Unfortunately, at this time we are unable to decide this claim in your favor. "

Now, I never received any emails from iXiTools or Plimus to my inquiries, and PAYPAL comes out with a resolution base on what? I am about $120.00 out of pocket, and a Software package that it is worthless/useless since there is not Registration Keys.

I was scammed. I bought what I thought was a new-in-the-box 24" Dell flat screen LCD computer monitor for $47.95 and $14.00 for shipping. After the PayPal payment was made, I received an e-mail from the scam artist saying congratulations on your purchase of the wholesale information. I tried to go through PayPal and eBay, but they supported the scam artist. I closed my account with eBay and I still could not believe that they allowed listings like this one to be placed.

I filed bankruptcy 3-5 years ago including City of Santa Monica Credit Union and on Master Card ending in ***. associated with add: ***. I tried to close PayPal account using this old information. I could not. They would not help. Stated I need to close it and I explained I can't. I no longer have the bank acct or the credit card account. Called two phone numbers. Filed complaint. No cooperation at all! First attempt was hung up on.

I bought services from internet through PayPal, then I realized that I have been scammed since I did not receive any services. I filed 8 case claims with PayPal. I called and discussed with three dispute specialists about these claims. All of them confirmed with me that from the date I filed the claims, PayPal will email sellers about the claims and allowed seller 11 days to response back against the claims.

One of my 8 cases claimed responded back against my claim and PayPal notified me by email. Also, I can review the seller posting comment in my account. So far, there was only 1 of 8 cases responded back to the claims as I mentioned earlier. If the seller responds within 11 days, the chance I will get my money is minimum since they do not protect any services purchased.

However, if the seller failed to response within 11 days. PayPal will automatically refund me back in my account regardless whether services or products. I reviewed my cases in PayPal account every day. There was only one seller responded, and no responses from the rest 7 cases.

When time approached 11 days, I called and talked to one of the specialist on Nov 26, 2010 about 2 big claimed ($500 USD each for total of $1,000USD) that filed on Nov 18, 2010. The specialist told me that by Nov 29, 2010, around 4-5 pm, if the seller has not responded back to the claims, PayPal will automatically refund $1000USD in my account.

But I referred to 11-day policy that I was informed by three dispute specialists the information if seller did not reponded within 11 days, PayPal will automatically refund my money. The supervisor told me that the seller responded before 11 days. When I asked to see the comment from the seller, the supervisor told me they cannot since it is privacy between seller and PayPal. I insisted that 1 of the 8 cases when seller responded back, why I can review that case, but why not these cases. Now, I realized I have been scammed by PayPal.

Please, is there any legal department that can help innocent victim like me? I have been scammed by sellers and by PayPal.

I called Paypal twice when I was scammed through Paypal within 3-4 minutes of the 7-day free trail ad. They tell you that they can't help you until you are charged. I called them ASAP because the companies, Archives.com and another, would not take/accept a cancellation once Paypal was used.

I got screwed out of $39.95 and $59.00 and they were told to cancel the scam 3-4 minutes after I ordered it and would not. Then after being billed, they say it is legitimate and not fraud.It is **.

I called PayPal twice when I was scammed through Paypal ASAP, within 3-4 minutes of the 7 day free trials ad. They tell you they can't help you until you are charged. I called them ASAP because the companies Archives.com and another would not take/accept a cancellation once PayPal was used. I got ** out of $39.95 and $59.00. They were told to cancel scam 3-4 minutes after I ordered it and would not. Then after being billed, they say it is legitimate and not fraud. It is **.

I was in a dispute with the buyer regarding a Guitar Hero Band set he bought. The last thing I told him was that he could return the item and I'll refund him the money if he doesn't like it. However, I never received the item, but the money was refunded back to him. I wasn't able to access my PayPal account because I had to enter my bank account number or credit card information.

I was on vacation overseas and did not have these with me (since I only travel with Travelers Checks) and so I couldn't unlock my account. I also didn't have an international phone to call PayPal. When I returned and unblocked my access, I saw the funds have already been returned. So I emailed PayPal and they said that since the case was closed, they can't refund any money.

Then, I called them and the man who helped me said that he will send an email to the buyer to return the item. If he doesn't, PayPal will take care of it. After two weeks, the buyer still didn't return the item. So I called PayPal again, and this time, the woman I spoke to was rude and said that she'll just send the email again. It has now been over a month and I still didn't get the item back (from Canada). It's a large amount since it's a game set and I don't think it's fair that PayPal refunded all the money considering that he didn't even return the item. Please let me know what steps to take in order for me to have the money returned. Thank you!

I bought a bag and I paid it with PayPal. At the other day, I decided that I did not want the bag anymore. Right away I asked for the credit back. To my surprise, PayPal sent me a statement of U$110.34 (the bag cost U$ 95.00). I have been calling them since 2 weeks ago and I did not solve my problem yet.

9/9/2010, I bought on eBay for $327,00 US dollars. I payed it with my credit card which address is in Argentina. So I decided to manage my account in Pesos Argentinos. Paypal Change those $347.00 dolars in $1.407,75 Pesos Argentinos but in my credit card I found $360,30 US dollars! So I have to pay to PayPal from US dollars to Pesos Argentinos and I have to pay to my Bank from dollars to pesos Argentinos.

On 9/24/2010, they canceled my transaction and again they change from dollars to pesos and so on! Of course very high change because it's one of PayPal business. The same day, I have to pay again those 347 US dollars to the seller.

I used PayPal for years, mainly on eBay. My old bank began charging fees, overdraft when I wasn't. So I changed banks, transferred everything over to PayPal and now the account is frozen, I may no longer use PayPal to purchase. Living in a nursing facility, it's my only means of purchasing my needs! I received an email requesting verification of my address, send a copy of phone bill, cell phone bill, etc. to an address in Omaha. I tried the web, both PayPal and eBay. Everything is automated, having pre-written answers to questions they ask. Currently I am 'locked out. I owe minute amounts ($5) to vendors that are now past due! How do I get PayPal/eBay to "open their doors" and return my status to what was? My eBay payment reputation is now shot! What it was is now gone and I still can not find a remedy! If I become too snobbish with people, this, too, may lead to termination. Help!

I sold a very large and heavy commercial sewing machine on eBay on a best offer. The buyer paid me the $300 plus a pallet charge of $20 which included me mounting the machine to a pallet, strapping it down and delivery to a trucking company where the buyer had arranged freight collect shipping to Indiana.

The trucking company delivered the item and the buyer refused it because he claimed he did not have the money. PayPal gave him back his $320 out of my account and I lost my shipment to the shipping company for the unpaid bill of the buyer. Angie the last PayPal rep I talked to said all claims for "item not received" are won by the buyer.

I would be interested in a class action lawsuit with others who have been damaged by PayPal's bad policies. They made no effort to ask me for any information or make the loss right for me.

I ordered an "NVIDIA GeForce GT120 1GB DDR2 DVI/HDMI" for $49.95 with free shipping. I paid with PayPal (thinking this gave me some sort of protection against fraudulent vendors). The one I ordered was supposed to be 288-70N46-103AC which, from the description, is presumably new. The one I was sent was 288-20N45-000AC which is "re-certified" a.k.a used (it arrived in a motherboard box with no documentation or software). I complained to Ascendtech and they issued an RMA. I returned the item to Ascendtech. Ascendtech issued a PayPal refund for $30.36 (e.g. 40% less than I paid). I turned to PayPal, they said "the claims process only applies to the shipment of goods". So apparently, a fraudulent firm (such as Ascendtech) can send you anything (i.e. not what you ordered) and it is OK with PayPal.

I will definitely not do business with Ascendtech in the future and will definitely not have any sense of protection when paying with PayPal.

I won an iPod using the Buy-It-Now option and paid $115 via PayPal. The seller had been registered for nearly 3 years, with 54 feedbacks (1 negative, 1 neutral). Seven days later, I received notice from PayPal informing me that eBay had removed the listing for that item, then listing the steps to take to resolve the issue. Five minutes later, I received notice from eBay telling me that an item I had bid on had been removed offering no explanation and advising me not to complete the transaction outside eBay, etc. The letter went on to recommend that I not pay, acting as if I had only made a bid rather than actually purchased it outright and immediately paid.

Silly me, thinking this was likely an error or oversight on someone's part. I thought it would be taken care of quick and easy. I followed all of the steps outlined by eBay and PayPal to try to resolve the issue within the allotted time I was given to file a claim. And knowing how life can change your plans without notice I gave the seller the benefit of the doubt and emailed them politely inquiring as to why eBay and PayPal were contacting me and if there was an issue to please contact me. Ten days and three emails later, I thought differently as I neither heard from nor did I receive the item in question.

A little more than two weeks after the original transaction, I get a package in the mail. Yea, my iPod has arrived at last. But that was not the case. Instead it contained two used VCR movies that obviously had been box office flops. The kind that rental places sell two for $0.99. What a joke. But one that had taken some premeditation on the sellers part. So I go to eBay to research their ID and I discovered that starting the day of my purchase, the seller received 8-10 negative feedbacks until eBay deleted him. Every single one stated "scam artist," "fraud," "don't do business with." I, too, wanted to add my voice to the number but eBay so completely removed the ad it was if it never existed. Not only could I not leave any feedback there was apparently no evidence that it had ever existed anywhere.

Keep in mind, my first knowledge there was a problem was from our good friend, PayPal. And then who gave me the biggest runaround when I tried filing a claim? PayPal. "And so why do you believe you are the victim of fraud? " Because you told me I was. It was at this point I figured out that this may not be as easy or as satisfying as I had thought. Wisely, I had copies of everything which I provided as requested but PayPal dismissed my claim because there was the properly documented trail of package shipped and received. Case closed, period.

Okay, well, a number (over thirteen) fraudulent accounts were opened under my name. These were mostly conducted via fraudulent transfers. I do not have much in the way of proving they are not mine other than that I am a victim of ID theft. However, since there has been a lot of craziness going on lately with eBay and PayPal, I noticed that in any policy, anywhere on the web, including the new updated versions, are completely different from, or incorrect from, the "opt out" policy that was given to me (from 10/07-12/09). This is the same for all agreement policies as well.

I know why this is. You see, when I attempted to "opt out" I discovered that this address does not exist! Thus, there was no way to opt out! In addition, when I attempted to open up a Better Business Bureau complaint against GE Money Bank (the issuers to the credit accounts for PayPal), the BBB in Texas directed me to Dayton, OH!

I received a letter saying they could not approve PayPal for me. Well, I never signed up for it.

I purchased a memory card via eBay using Paypal. It turns out that the memory card was fake (which apparently is an ongoing eBay scheme). After receiving in writing from the seller that the item was indeed fake, I filed a complaint with Paypal. Paypal told me that they had decided the case in my favor and that I needed to return the item to the seller at my own expense to receive my refund. Despite finding this morally inappropriate (returning a fake item to a fraudulent seller at the buyer's expense is basically giving a thief a free pass) but I decided that the $35 I spent on the item was more important to me than my moral indignance and the $6 in return shipping.

I provided Paypal with the tracking information required in order to receive my refund (the only stipulation to receiving my refund), well before the date requested, and the claim was to remain open until July 5th. On June 27th, I received an email stating the case was arbitrarily closed and decided in the seller's favor. Despite, having been guaranteed a refund if I return the item, paying for the item, and returning the item to the seller, meaning the seller has his cake and ate it too, and the innocent buyer was now out $40, with no item to show for it (even a fake!).

I contacted Paypal to appeal the case and I have now received an email stating that I should contact the seller and try and work it out directly with them. In this time, I had already purchased a different memory card from the more reputable and reliable Amazon for $38, not imagining for a moment that I would not receive my refund. I have now in essence spent about $80 on a measly memory card. I now know that there is no buyer protection through Paypal. I have a complete paper trail to confirm everything including pictures of the fake memory card and the seller's blatant admission of fraud. $80 + ongoing disputes by phone and email that amount to hours spent on this dispute!

I emailed twice for my purchase problem, and haven't get any response from PayPal representative in three days. Even if PayPal reply me by now, my disputes will expired long before that. (My problem of emailing them is because my disputes was failed and they said "according to their policy, the claims process only applies to the shipment of goods". But the fact is that I do not receive full order from seller and I explained as clear as crystal in PayPal).

Can't believe that PayPal never reply for my problem. I even doubt if PayPal ever look at our problems. Dissapointing! I WOULD NEVER USE PAYPAL ANYMORE, DISSAPOINTING SELLER MADE ME REALISED HOW DISSAPOINTING IS PAYPAL! But some seller only accept PayPal. Need to let more people know how dissapointing is PayPal! Lost USD$20 Spent a lot of time on comaplaining and waiting for reply from representative; which they never reply.

I purchased a cell phone at ebay the amount was $137.50. The phone did not mach the description so i contacted ebay customer service and they emailed me and asked me to return the merchandise to the merchant with paid label so i did, then ebay sent me email that the full refund was issued through my paypal account. there is no money was issued on my paypal account. there is no customer service phone number or email address to email paypal and claim my money $137.50. it has been over 2 weeks and i don't know what to do. Please help me thank you.

This is in reference to eBay and Paypal. Paypal has recently went to holding the funds that are sent from a buyer to a seller when a transaction occurs. The payment is supposed to sit in a pending state until the shipment is delivered and the buyer leaves positive feedback on eBay. Here is the issue. Paypal is making a ton of money on the interest accruing and even when the item is delivered with proof of delivery confirmation, the money stays held until the buyer leaves positive feedback. In many cases, the buyer doesnt care or simply forgets to leave feedback and the money remains in a held state until Paypal decides to go into the sellers account and review it, which could take forever with them having millions of sellers doing business daily with hundreds of millions of transactions.

The blog boards on Paypal.com are lit with frustrated and angry people. Some have contacted local newspapers and some have contacted the attorney general and other political organizations about this theft of interest and unfair practice. Im sure this isnt the first or last email you will receive about this issue. I agree with holding the money until delivery confirmation is proven but waiting for a buyer to leave positive feedback gives the buyer the ability to control the product in his/her hand as well as still control the money that is no longer theirs. Thats the same as a walmart customer buying tons of merchandise and walmart has to wait for the buyer to go home and do whatever they want with the goods and decide when or if they will release the money to Walmart.

This is an unfair practice. Paypal says that if you have a good seller rating that this system will not apply to you, however, there are tons of people who have perfect ratings for years and excellent records of service who still are subject to this unfair practice. Please investigate this issue. I stopped doing business with them after the practice disrupted my account balance so they are ****** with me but this is not about me.

Allow another person to open a fraudulent credit card, without verifying personal information. Then allowed instant credit to that person to purchase an item. They tell me it will take 30 days for PayPal to get to may complaint because they are so back logged with complaints. PayPal just do not care the consumer, and do not care about security of your personal information.

They opened a fraudulent credit card card under my name. I have LifeLock who contacted me about this account, which in turn contacted PayPal Plus to close the account. I was assured everything was taken care of and the account was closed. Week later I receive a bill from PayPal Plus for $800 plus. I contacted PayPal Plus direct and that were not aware of this being a fraudulent account. So I contacted LifeLock again to see what was going on, and why this issue was not resolved. LifeLock said they had contacted PayPal Plus on my behalf and was assured that the account was closed. They said that this was the third fraudulent PayPal plus account today alone.

So be very careful when dealing with PayPal Plus, and make sure you call them often. It appears that they have very loose standards for getting a credit card. I still do not have a good feeling that the issue has be resolved, and will call them every day. I have spent hours on the phone and countless hours worrying about my credit. To this point because of LikeLock, no money has been lost, but very upsetting.

I paid for my product and never received it. The distributor said Paypal was holding 30% of his money for 90 days and he could not ship me the product. I cannot reach Paypal in any way. They say they have no record of my account but the bank confirms my money was taken.

I received a charge on my PayPal account for 40.00, I did not order this. I called the number and spoke with this AJ. He told me the number I called is a business that takes care of different business for people, but when I told him I did not order this, he tried to still sell this to me. He would not listen and keep talking and talking about this product, which this is for people that has bad credit and want to improve their credit.

I told him that I have very good credit and did not need this service. I had to get very rude with him because he keep trying to sell this to me. I told him I wanted credit for the 40.00 charged and cancel this product. He then told me I would be credited within 3 to 5 days and gave me a refund ID# 26412358984810. This was on the 21 of April. I have not yet received this credit. My main concern that this business charged my PayPal account with out my permission. I am very concerned with this transaction. Please help.

I have been buying many items on eBay and I use PayPal plus. PayPal has rewards for every dollar spent. I have 27,499 points. That means I spent about $50,000 on mostly coins from eBay. To redeem points, you must go online to PayPal plus service site. From day one, I could not get into the service site. I called last 3/15/2010 and talked to many different people.

Rich ** said that I cannot use those points toward my bill. For every 9,500 reward points, I get $100.00. I have 27,499 reward points, but they tell me that I can't use them. I told them they owe me $300.00 credit and if I have to, I will sue them. They could not care less. I am a disabled Vietnam veteran and I want my credit of $300.00. Thank you. I hope you can help. I have PTSD from Vietnam and go off very easy. When I got off the phone after talking to four different people, my nerves were shot. I had to take a pill for my nerves.

Always, I paid my credit card via the web (PayPal) plus I make a payment. But about 3 or 4 times when I try to make a payment, they do not have the icon to open or make my payment on time. Well, I need to pay $15.00 because if you don't pay this fee your payment will be received late and the charge is $39.00 more. I paid about $45.00 in payment on time because if I send by mail I will have late charges. Today, I explained again and it's not fair to need to pay $15.00 and interest. Please make an investigation.

I received a $30 late fee plus interest on a $21 bill that was late being paid because I never received the bill. I explained this and was told the late fee would not be reversed. I'm a customer for years and have never been late. I cancelled my account with them.

I received a letter thanking me for being a PayPal credit card holder. I do not have an account with PayPal and I don't want one. the letter said, the account ended in 5763. It was sent to the address I had in Struthers, Ohio but I moved back to Alabama in late January. I hope you can help with this matter, if not please direct me to the proper place. Thank you.

Paypal has a new process for verifying a credit/debit card against an account, where they deduct a small amount from your bank account and then refund that amount after the consumer relays the transaction code for that withdrawal to Paypal. In my case, the withdrawal was $1.95, but there was a hold for an additional $1 put on my bank account. So even after the refund was made, my account balance was effectively $1 less than what it should have been. When I made payment with my Visa Debit card, I was socked $25 for an overdraft. At some later time, the $1 was reconciled, but not until after the damage was done. I got it straightened out with my bank, but Paypal is completely ** about the extra $1. "No fault here" seems to be their attitude.

Eve A. aka Sophia Goddess says she can heal and cure any pet or human of any disease. But repeatedly fails. I'm a researcher and investigator who were searching for an authentic healer. I discovered Eve A.-healer through googling. Eve A. claims she is Sophia the Goddess who's now 20% incarnated in human form. She alleges that she has the power to cure anybody, as well as pets, via distant or remote healing, which she calls Instant Manifestation Healing from Divine Mother Sophia--without offering any evidence whatsoever to support her outrageous claims!

I paid a total of $1,000 via my PayPal account to Eve A. since this alleged Goddess has a PayPal account. I wanted to see if she could actually cure my diabetic condition and my female friend's seizure disorder. Eve A. or her alter ego Divine Mother Sophia claimed it would take only 3 weeks to cure us both of our conditions.

She recommended that I needed only 3 SIR treatments to cure my diabetic condition. In other words, I would be totally free from taking insulin injections. However, after getting 4 treatments for my diabetic condition, absolutely no change was experienced, except for my bank being reduced. My female friend who Eve A. also treated, claimed Tracey only needed a total of 3 SIR treatments to be cleared of her seizure disorder w/o no longer needing to treat herself with Phenobarbital to control her seizures. However, nothing happened except by coincidence she experienced a seizure under her alleged treatment. Plus, I ordered several pet spiritual energy healings to cure my cat who also occasionally experiences seizures. Nothing happened and my cat still occasionally experiences seizures.

"Yes, all cases that are treatable by me are stated before the sessions is paid for, exactly what percent I can cure them. Never have I encountered anyone less than 85% cured by me. 90% of all cases are 100% cured in a few weeks. Advance Mad Cow beyond 55% cannot be cured by me and some large limbs like legs and arms cannot grow back. Small limbs and organs do grow back, including the brain. What I do and have done succeeds anything any doctor has ever attempted to even dream off. If I was not real in the last 6 years with 20,000+ remote checkups and 4,300 healings I would have been put out of business for fraud. "

FYI PayPal allows this lady to offer her services via PayPal because at this time, PayPal does not have any policy against psychics or alternative healers such as Eve A. even though they are breaking or violating FTC & FDA laws of making claims w/o supporting their medical claims.

If you confront Eve A. about not getting cured or experiencing any positive results, she will get defensive & create out of world excuses to escape her delusional Goddess complex. In other words, it's your fault that she cannot cure you even though she claims over 85% successful cure rates! I paid $1,000 in failed cure-all healing treatments. Got ripped-off!

I received two e-mails stating that RockYou had taken money out of my Paypal account. I do not know this company or how they got my Paypal information, let alone my email address. I suffer from severe anxiety, and am on medication for it. I have enough every day stress in my life. I do not need outside help to send me into a downward spiral.

I have had a PayPal account for many years and just recently was informed after logging into the website that my account had been limited. Upon researching the reasons behind this, PayPal states that it has 'found one or more personal pieces of information, linking me to another account that has a negative balance.' When I requested to review this information, they are basing this decision on. They stated I needed to subpoena the information. If I do not pay the negative balance, even without seeing proof that it is my responsibility to pay, PayPal will debit my account to cover the balance of the other account. The 'other account' mentioned, based on the only piece of information they provided on it, an email address, belongs to an old employer that I setup some five years ago. It has been closed for years and should not have any balance, let alone a negative one.

How can PayPal lock my account without providing proof/reasoning for their actions? How can I fight this when I first have to hire an attorney to subpoena the information they are using for justifying these actions? While traveling in Thailand, I am unable to call their number due to the long wait times, not only do the calls drop here but the cost is extremely high. So, I have to resort to email correspondence, of which only the initial email was answered. None of my followup emails have been replied to.

What recourse do I, or others, in this situation have? Who regulates PayPal? What protections do I have regarding funds held in my PayPal account? So far, I am unable to accept payments for the many subscriptions our clients have. We can also not access the funds that were in the account at the time of this account 'limiting' action. Bottom line, this hurts a small businesses reputation with its clients more than it hurts PayPal.

I did not want to use my debit card so I went through the process of adding my Visa. Before I made my purchase I deleted my Debit information. But they still kept my bank info and when I made the purchase they credited the bank and not the Visa. The next time it went through the Visa no problem and the third and final time a $187.00 transaction again when through my bank and not on my Visa. Both times I called to complain; the first I was told there was a snow storm and no one to talk to; the most recent I was called a liar (sorry they actually that my statement was not true) and I had not selected the correct account because their computer says so. I would have to call the customer not PayPal as they could do nothing. Of course this could take days and no guarantee the seller would comply.

I was at work I used one of my computer a year ago to make a purchase through paypal. My company ordered something through paypal and it was charge to my credit card. Although the company credit card had been enter. The credit was not there for this purchase. it was a 29.95 charge and I only had credit of 12.00 availilbe so they charged me a 30 over the limit fee 19.00 fee and when called nothing was ever done

I made contact with paypal. they said I would have to take it up with cc so I called them. told them I was recording the call and they told me there company does not allow that even though when I called I recieved a prerecording say My call was being recorded? I went to explain things then was turned over to the dispute when asked why they would even aloow the charge to go throw so they could charge the crazy fee I wanted to know. I was told that they allow every now and then if they think I'm have emergency.

Okay this was an internet purchase with paypal what the heck kinda of emergeny could I have had to had? I could understand the reasoning if it was an gas station request. They have done simlier thing in the pass and it was a fight to get them to take care of but this is getting stupid and something need to be done with this kinda fraud.

I sold Items on Ebay for Christmas... All items were shipped, and buyers happy and left good 'feed back'.. but paypal stillwon't release the fund due to me for 21 days. What give them that right? Should they pay me interest?

This Buyer filed a complaint with PayPal and consequently PayPal began an "investigation" which I am unaware of what this means because they couldn't/wouldn't tell me. I complied with PayPal, furnishing all information I had.

This transaction took place in early Feb. 2007. I JUST received a letter from PayPal in October 2009 telling me that they were going to turn me over to a collection company if I did not pay them. Evidently, the amount was charged back; the Purchaser "won".

I don't have this money. It was used to pay bills and I don't owe this money.

I purchased a 1 troy oz silver panda coin on ebay. shortly thereafter, seller became unregistered. I filed a complaint with Paypal. sometime later, counterfeit item was received...only weighs 20.7 grams and not 33.1 as advertised. an update of this development was forwarded to Paypal.

Paypal now wants me to send fraudulent item back to criminal who will simply relist item on ebay under another seller name. so called protection program as listed on Paypal is useless. I am out US$19.90. Paypal is aiding and abeiting criminal activity by requesting that I send item back to seller in China with tracking at my own cost.

no doubt they would like to gain more seller fees from this criminal in the future. there is no recourse on Paypal. they legally should not be able to aid and abeit illegal activity. I asked them to provide me with an email address to send photo of item on scale. they never did provide

I am in debt $220 plus what I paid to the bank in overdraft. Please assist me in what I can do about this problem. Thank You $220 is what I owe to my brother for a set of headlights that I ordered through ebay for him in which he had prepaid at the time of the transaction. The funds were in the bank account in the amount of $220 but was overcharged which caused this whole situation.

I paid my sellers on sep 29, items I purchased on Ebay totalling $473.36, after the money came from my sisters account with whom I share (her name is first on account and that is all paypal sees) paypal reversed the payment from the sellers accounts and put in my paypal account and closed my account. they said my account someone got linked with someone else's. I have a paypal balance of $473.36 and I cannot transfer the money back to our bank account. I am very upset and frustrated over this and need help to get my money released back to me. They have poor customer service. Please look into this matter and have my money returned to me. thank you

Also beware of the 5 free listing thing Ebay has on now. They will RIP you on Fees. At least 8.75% or $20.00 !

PayPal acts like a BANK but are not allowed to be a BANK!

I can't complete contractual agreements due to there software problems, they won't anserw the 1-88or the1-800 #'s listed. I have tried for several months to resolve there issue with my ISP change related to my paypal account. it never gets resolved and the only option to complete any buyer/seller transaction is if both violate ebay policy and do it via mail or phone,some will sellers won't do this due to there possibly loseing seller privlages and that leaves me vulnerable to suit for breech of contract. I DON"T KNOW HOW TO REACH THESE ebay/PAYPAL representitives,

I managed one time to reach a paypal rep about 2 weeks ago who assured me she would fix the problem, appologized and said she would send confermation to my e-mail address. that never happed so I tried again on the 26th of sept 09 and was on hold for over 21/2 hrs with there automatated service, I had to take my medications and fell asleep with the phone syill on hold, when I awoke the phone was on the floor with me still on hold!

what do you have to do to put a fire under these guys? I would like to join in on the class action suit if for nothing else then to put this bunch out of the money making operation and allow some legitimate HARDWORKING HONEST individuals the void to fill.

I attempted to make a purchase through PayPal using my Visa card. The card has a zero balance, the purchase was $1495. PayPal would not authorize the use of my credit card, the reasons that were given by the agents were as different and vast as the sea.

I spent 4 days on the telephone with these agents, approximately 3 hours and still could not make a purchase, the last agent said that the system could not be over-ridden and I would have to find another way to make the purchase and there was nothing wrong with my card but the amount was too large for a first time purchase on ebay.

The reason I placed my car in the auto shop was because I found a transmission on ebay that match my needs at a good price. Because PayPal will not allow me to use my credit card I am forced to pay approximately $600.00 more for a lesser quality transmission and warranty. I get an additional 2 year protection when I use my credit card plus points. The seller was including parts for the transmission that I now have to pay extra.

2. I have then enter my Discover-card_ into eBay/Paypal credit-payment source (to pay for items I purchase from eBay). I have then edit my eBay/Paypal Credit Profile to have my Discover as the 'primary source' for my payment.

3. Thinking that my Discover-card (with credit line of $4600) is my primary source, I continued to purchase a dozen more items from eBay in July-Aug-Sept-2009. Online statement from PayPal/GE-Capital subsequently shows most of my payment were paid for via Paypal rathan then my desired Discover-card. It also shows that I have bump my Paypal-MC ceiling of $186, and how much my FICO was hurt as result of that I don't exactly know.

3. As my Paypal-MC due day coming up, I signed-in to eBay/Paypal and found out that my Checking-Acct payment source which I had used to pay Paypal-MC for over 16months has been blank, I attempted to enter another BofA-Checking Acct as 'source of paying chkg-acct', eBay/Paypal didnot take it. I emailed Paypal and was replied with GE/Capital 866-419-4095. I has call this number and GE/Capital saying that Paypal has took control of payment process, I was suggested going back contact/email eBay/Paypal again for solution.

4. Since my Paypal/GE-Cap payment due day is 9/30/09, I have begged GE-Cap rep to take my payment by phone w/o charging me $15 fee for such service, they have finally agree to take it after my 15min explaination on the phone. I have ask GE-Cap to FREEZE my Paypal-MC from now on.

5. This scenerio shows the extreem of sloppyness from eBay/Paypal as a Financial/Software/Merchandise Powerhouse. They have decide to make a major change on their customers's payment procedure started out from eBay/Paypal intend for profits and did not inform a single users - by mail/email/phonecall. I am sure other hundreds if not thousands of Paypal's customers have/would be suffered from this payment headaches, and their FICO would be much lower just because their bumping to their Paypal/GE-Cap mastercard account on-and-off without their truely understand what's going on. Please investigate/stop/and procecute the eBay/Paypal top CEO's who initiated this scheme. I am certainly available for any questions you might have regarding this whole scheme.

I ordered some solution to clean my headlights from this site: headlightsolution.net. The site appeared legitimate and it had the paypal logo. Well, my account has been charged via paypal and I still do not have the item in question. I've contacted paypay, with no response as well as the merchant and they do not pick up the phone. I feel that I've been ripped off and someone needs to do something about this merchant.

on 9-23-09 i attempted to purchase a cell phone on ebay using my paypal account. my limit was 700 usd. i had a balance of 250 usd. paypal declined my attempt to purchase a 50 dollar phone saying i had insufficient funds. i contacted paypal and was told that my limit was lowered from 700 to 250. this was done after they received my payment for sept. by doing this they immediately made me overlimit and subject to late charges etc.

i have never missed a payment or been late on a payment. they offered only this explanation.read the fine print,it says we can do this at any time. its sad that a company has to resort to dirty, underhanded policies to make money. instead of being ashamed of this policy, they seem to think its good business. i offered to continue using their service under our original agreement. they declined my offer.

now that i see what a shady organisation it is, i don't feel at all guilty about not paying them a penny. i will enjoy watching paypal destroy itself. greedy companies like paypal are causing america to become the laughing stock of the planet. this was written in order to express my views and share my experiences with paypal. thank you. the actions of this company is very upsetting to me. how many people do they treat like this. paypal owes me an apology at the very least.

I sold a individual 270$ worth of merchandise to the uk and it was sent before he made a complaint. The tracking and the receipt will prove that and as well that I was in communication with the buyer ebay messenges. To my dismay, he filed a complaint and paypal was sending the warnings at the wrong email.So I never got the warning ... and sent him his money, and while he will recieve his packages!!! Why would a fortune 500 company not even call or notify me..besides that, Im in the right since I did everything within my power that the buyer was in commincation and with the tracking number. Paypal wont appeal my case..even though I have hardened proof!!

I sold two California minig claims through PayPal for $5000. PayPal now claims I need to reimburse them $600 for any overpayment they deducted from the purchasers account before they will credit any of the funds to my account. The two mining claims are all I have from my father passing way last year. I am on a fixed Social Security Income and was planning on having the $5000 months ago.

The next morning I discovered that the order still went through. There was no way to cancel the order and get my money back. The purchase price was supposed to include a $98 Microsoft Bing (Live Search Cashback)rebate which I did not get because Paypal did not report the purchase to Microsoft Bing. The forced purchase of a $1235 dollar product (an ASUS Laptop Computer) I decided I did not want due to the obvious fraudulant actions by Paypal and the loss of a $98.20 discount.

Paypal suspended my account and kept my fund solely because they said I made too many complaints about them. I'm out about $200 so far and increasing daily. The following is part of the email they sent me:

"Every business must balance its exposure to risk with its business goals. At this time, we are not comfortable with the amount of risk your business exposes itself to. We would like to begin the process of ending our relationship in a manner that is least disruptive to your business.

In addition, your related eBay account will remain closed due to this current PayPal action.

10.3 Actions by PayPal. If we have reason to believe that you have engaged in any Restricted Activities, we may take various actions to
protect PayPal, eBay, a User, a third party, or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The

actions we may take include but are not limited to the following:

We may close, suspend, or limit your access to your Account or the Services (such as limiting access to any of your Payment Sources, and your ability to send money, make withdrawals, or remove financial Information); We may contact buyers who have purchased goods or services from you, contact your bank or credit card issuer, and warn other Users, law enforcement, or impacted third parties of your actions;

We may update inaccurate Information you provided us; We may refuse to provide our Services to you in the future; We may hold your funds for up to 180 Days if reasonably needed to protect against the risk of liability; and We may take legal action against you.

PayPal, in its sole discretion, reserves the right to terminate this Agreement, access to its website, or access to the Service for any

reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you."

I returned a printer to Office Max purchaced with my Paypal debit card. now Paypal tryed debit my card for $60.10 instead of crediting my account, I called Paypal and they insist it was a purchace not a refund, I called Office Max to verifiy the receipt I have in hand was indeed a refund like it says in bold print, they said there books balanced out and a refund was sent to may card, yet paypal says it was a purchace and there was no mistake.

I stopped the communication with the seller and tried to solve my problem through paypal. The answer they gave me was '' send back the game with a trackable service and then the seller will refund your money''. The trackable international shipping from Turkey to UK is already around 7. What would change when I already spend that much money for sending the game back to the UK and they will refund my 7?

Paypal has bitten me a few times, but why did I stick with it? Well I didnt until it was recently "forced" as the only accepted payment form, and I tried again because selling on ebay as just an individual seller ( not a power seller nor a company ) helped my income. I live in a remote area and have accumulated collectibles I just cant sell here. With two growing teenagers, I now need the cash more than ever.

Ill just give you one story, and let anyone who thinks paying or recieving payment through PayPal protects you ( Paypal holds your funds from your buyer in their account until they decide to let it out to you, hence more interest for them floating around). Anyway, now to just one of my horror stories that occured a few years ago: I buy a complete 9 season set of The X-Files from a seller for 250.00. His feedback % is very good (over 500 and arounf 98% positive) and I pay through PayPal immediatly. About 3-4 days later, all of a sudden negative feedback starts pouring in on this guy. I am no doubt spooked! ( since I have yet to recieve my items ) I get my shipment by UPS the next day...wheeeewh! Right? WRONG! After I return home from work and my son has signed for the two large boxes, I immediatly know something is wrong when I pick them up. Way to light. I open the first box, and its all packing peanuts....thats all! The second the same!

I email the guy and PayPal. The guy emails back and admits what he did, giving some type of sob story as he did to apparently the other 17 left in the past 12 days ( and yes, he is still registered ) I have already went on with this long enough, so lets cut to the quick. PayPal tells me: "Well, he did send "something" and insured it and had signiture confirmation...so we really cant do anything". So, PayPal requires the seller to insure, get signiture confirmation, etc. etc on all items sent out to the buyer, but they CANNOT control the condition of nor the actual item sent to you. Its your word against theirs. And lets just turn it around shall we?

If you, being the seller,(not the buyer this time) sends out your item and the buyer recieves it and claims its not what was advertised to PayPal, then PayPal steps in ( and remember, they are still holding your money) and tells you you MUST give a refund (yes, EBay and Paypals new policy, all sellers must offer refunds) The buyer then returns you a box with a 5.00 item in it instead of the 500.00 item you sold them...guess what? The buyer gets his money returned AND keeps your item!

If you want to buy and sell small dollar items then I assume when you do get scammed (it will happen when using this "policed" payment method that is FAULTY and just a scam for more funds to be cut from you) it wont be that terrible...I hope. PayPal CANNOT be there to actually see what is in the package sent or returned. It is NOT safe! Just use common sense and think about it. I just wanted to warn others, and of course make my experience be heard at Consumer Affairs concerning PayPal.

An individual opened a phony Paypal account and tied my Wells Fargo Business account to this Paypal account. 5 days later, the individual transferred $3520.00 to the phony Paypal account. Fortunately, I logged in to my Wells Fargo online statement the day after, and saw the transaction. I had my bank put a hold on it and contacted Paypal, who told me that it is my problem and I should contact my bank. I had to call back a second time to get a claim number, and the are still in possesion of my money at this time, even though they know this to be a fraudulent transaction.

On 04/04/2009 I purchased a car GPS on eBay. GPS was shipped from Hong Kong. Received GPS 04/18/2009. Opened package. Appears all components ok. I was a little concerned as no Cd or drive included.GPS was already programed. I connected to the car and was unable to program in my address. Had a map of Las Vegas, but I could not route on the screen. Battery notice weak, then battery died. Running the car and driving around would not recharge the battery. I contacted the seller by email. He emailed me to programs to download on my computer which I did. Could not install the programs because computer could not recognizethe programs with out a CD or drive. Several emails between myself and dankefly in Hong Kong.

Finally, the seller told me if I returned the GPS he would replace or refund my money. I chose to take the refund. Sent GPS back to dankefly. I filed a dispute with Pay Pal, which was a waste of time.That company has over 100,000 claims against them for holding money, and hiding money. I filled out a form with Pay Pal as to how much money I was out. $95.00 for the GPS and $12.62 return mail to HongKong. Keep checking with Pay Pal but no money.

Pay Pals web pages are so miss leading when trying to find information. You take a complete tour to no place. I was sure everything was going to be alright. Wrong, I was out of town a few days and when I returned I found my dispute had expired and I did not file a complaint. Some people have to stay up all night to figure out all the trap doors to be included in their programs. After, I got burnt I checked on the internet. First time that I have dealt with them -- and the last. I checked with the San Jose BBB about Pay Pal. They have alot of complaints filed against Pay Pal.

I have had to jump thru hoops to get money paid on Pay Pal. But, they go and honor 'an electronic check' request from a vendor that did not have my permission to utilize my account AND THEY HONOR IT! Couldn't stop it, didn't try. Paid 60 to an unethical vendor

It is a common limited account problem since May,31 2009. Paypal both limited my account and my supplier account that I have sent money for the items that the customers paid for. And since the supplier could not be able to get the money, he could only send some packages because Paypal wanted 5 track numbers belonged to 5 customers. Although we did not get the money and Paypal holded this money, we just wanted to them to lift the limitation and made our money free. Anyway, with these track numbers, I have sent to them all the other necessary documents to restore my account. Guess what? Sure they did not restore my account and also did not refund the money that I have sent to my supplier, they all got that money for more than 1 month.

As you can guess, in that time,all other customers opened cases against me! It was all Paypal fault, not mine. Because of their fault, I have lost all the customers. I explained the situation to all, but they did not believe me since when they asked Paypal about it, Paypal had told them it was not true! Anyway, in the begining of July, after too many e-mails sent to them, they finally refunded that money to my account.And I immediatly refunded the customers money that did not receive any item from me.My account was still limited, I was only able to refund, nothing else.

It did not finish of course, other 5 customers that we have sent the goods to, learned that my account had limit due to some problems with Paypal. They immediatly moved and opened cases against me although they got the items! I could not be able to believe in this but it was true! I was going to loose both money and items! I could not do anything, all the cases were about ' not as described ' and Paypal agreed their cases. I called those customers but they did not answer me. I could not click resolve button since Paypal did not let me to do it or I could not send them massage in the same page of the case. All the cases were under investgation by Paypal and no action required by me. And when I wrote to Paypal about my account status, they replied me unless these cases was not closed, my account could not be restored. There was lot of money in my account seperate from those 5 customer's money. I also could not reach my own money.

After so many callings and e-mails to Paypal, I realized that I would never save my account and my own money without refunding those scamming customers. I wrote several massages about authorizing Paypal for refunding. And finally, 2 days ago, they refunded those 5 customers' money too. Guess what? Sure Paypal did not restore my account again! I was about to be mad. I called them again and again. They never helped me and told that it was their final decision for this limitation.

Yesterdat morning, I have got 2 e*mails from Paypal that my account has been restored but of course it was not. They officially play a game with our lives. They just apologized for this mistaken e-mails. It did not finish, they all tell me different things, some says it is out final decision about your account, some says we will review, some says they need extra info. And they also say that they will hold my money for 180 days in case of any chargeback! But I am telling them that there is no more customer that can chargeback or file a complaint since they ALL refunded, all! Now I filed my complaint nealry to everwhere and also to the laws here.

I sold a printer on eBay (with a bonus of three brand new unused, still in the box, cartridges). I disclosed the exact condition it was in and was honest about it. I have a 100% feedback and have been using eBay for 9 years without a complaint. The buyer received the printer, and left positive feedback on June 6th: "It was an awesome buy. Just as they explained and very fast getting it."

I provided PayPal with a screen shot of the feedback left on June 6th. That should have been proof enough that the buyer used this printer until it broke and then decided they wanted their money back, but since I had a no refunds policy, they had to lie. So, PayPal said that the buyer would be refunded their money if they returned the printer. (PayPal had already pulled the funds out of my account as soon as the dispute was filed.)

I received the printer, minus the brand new cartridges, and of course, the printer was broken and not packaged carefully, like I had sent it. I had the option to appeal, so again, I sent PayPal my side of the story - the new cartridges had not been returned, the printer was broken, and it was obvious the printer had been used (how was that possible if it was broken when the buyer received it?).

So apparently PayPal doesn't protect sellers from fraudulent buyers. I am so upset - they obviously didn't even pay attention to my side of the story at all. Who protects the sellers? Can PayPal be allowed to do this? I thought my transactions were protected from this type of fraud by PayPal. Obviously not.

I placed a claim when I received a tracking number showing that an item was delivered on July 2nd, but I had not received the item. I called PayPal after they closed the claim and talked to e supervisor named Kurt on 7/8/09 at 11:30nad point out that the seller was lying about sending the item, in her comment on the claim she said on 7/6 that she sent the item on 7/5 even though it supposedly was delivered 7/2. He dismissed it as circumstantial. I told him I just needed the claim reopened until we could resolve the problem but he refused, allowing the seller to have my money with no incentive to resolve the issue of not actually sending the DVDs.

You:I am so angry! I used the Send Money feature of Paypal and sent my daughter $500 on June 26. That $500 went out of my bank account so fast I could hardly believe it, and yet it still has not been credited to her bank account on July 4. I could have sent her a personal check by mail and she would have had the money in hand in 2 days. This is a lousy system and I think everyone should know the truth about it. I am going to post warnings on every consumer protection web site I can find. No thanks to Paypal.

Sarah-PayPal:Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You:ANGRY CUSTOMER. MONEY SENT VIA SEND MONEY JUNE 26. STILL NOT CREDITED TO RECIPIENT'S BANK ACCOUNT JULY 4. COMPLAINT TO BE LODGED CONSUMER PROTECTION WEB SITES.

Sarah-PayPal:Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You:ANGRY. MONEY SENT VIA SEND MONEY NOT CREDITED IN BANK.

Sarah-PayPal: Could you be more precise please?

There WILL be charges on my cell phone bill. And as I explained, he is autistic, now very confused, doesn't understand. It will take me months, if at all possible, to explain to him, that you can't trust everyone!

I have been selling on eBay for 10 years and had a PayPal account as long. On May 26th I received a BIN from a Buyer in Pakistan for my auction of a hard drive. At first I was hesitant, due to situations present there, but a check of his eBay ID revealed 5 successful previous transactions with other Sellers, two in the US and 3 in Taiwan.

I require Immediate Payment, which I received, and shipped the hard drive on June 6th. On June 8th I was checking my PayPal account to follow-up on other transactions when I notice a Chargeback due to Unauthorized Use on the sale of the hard drive. I immediately filled out all the necessary paperwork PayPal requested, yet on June 19th they reversed the sale back to the CardOwner and essentially told me I have no recourse. I believe the credit card company is responsible for verifying the User of the card (my package went to Pakistan, the CardHolder lives in Indonesia).

It would be nearly impossible to run a background check of everyone who bids on eBay. The CardHolder is a Non-US Verified PayPal Member, the Buyer of my hard drive is now no longer an eBay member. Today I called PayPal to request the name of the credit card company who issued the chargeback so I could present my grievance to them, and was told that information is *Confidential*. Since when can someone just take money out of your account and remain *Confidential*? This is not right!

Paypal's security sucks. They allowed a person from Saudia Arabia try to steal $499 from my personal bank account. PayPal allowed them access to my account. Terrorist money? That is what goes through my head.ALL BEWARE DO NOT USE PAYPAL

I sold a phone on Ebay in perfect condition. The girl who bought it from me after a few days of having it decided to say that it doesnt charge. Which is entirely not true either she broke it or she is lying. I dont do refunds it states that on my ebay page I also have a prefect reputation on ebay. So this girl files a claim with Paypal and becaus I didnt get back in time they took my money with out any contact from me and refuse to get me my phone back. I can not believe that A major company lets this go on. Where is the sellers protection here!

Pay Pal is at it again, I went to pay for an item on ebay and the next page that came up was, "we need your bank information" to complete the sale. I really did not want to do that but in order for the seller to get his money I had to give the info. To me this is a deceiving practice or policy. I didn't have the choice to pay throuhg pay pal with a credit card like I have done in the past. Since ebay owns pay pal now they think they have a monoploly on the consumer. I am fuming over this

I tried to resolve this with Pay-Pal and spoke with a guy named Patrick, anyhow Pay pal will not work with me. All they did is emailed me a letter for me to give to my bank to ask my Bank at Sun-Trust to Waive all the Over-Drafts. Sun-Trust Bank said it is Pay-Pals errors so Pay-Pal needs to correct this mistake and refund me all the Over-Drafts. I am running into a dead end with BOTH my Bank and with Pay-Pal. Neither one wants to work with me and help me resolve these Over Draft issues.

Pay-Pal was suppose to of took those two transactions off my debit card that was linked to another checking account. Instead they sent it to a old account of mine they had on file from a previous order from awhile back. My Bank paid the $11.98 plus charged me a $35 OD fee but the $4.84 they declined and sent back. So Pay-Pal kept on, and on trying to send that $4.84 payment back to my Bank and they kept rejecting it and at the same time my bank kept tackiung on a $35 O.D charge each time. So now I am almost $200 in O.D because of pay-Pal's mistake. So as a result of "Pay-Pal" trying to deduct funds from the wrong payment method has now costed me about $200 in Overdraft fee's.

I placed an order with "Overstock.com" on 03/30/09 using my paypal account in the amount of $146.93. As soon as I placed the order, I realized that I placed the order for the wrong item. So I chat with online representative to cancel the order right away and the order was cancelled. Soon after i placed a new order for the right product that i initially wanted to order. I also used the paypal account to pay the merchant. Now it's been more than a month paypal did not refund my money to my credit card account even though I contacted them many times over the phone.

Purchased cameras on ebay from seller used paypal as way to pay was called by paypal and asked if I wanted to authorized payment I informed them I was concerned but they told me that they were monitoring the seller and that the funds were not available for seller to access but I later found out seller never had items and that he was able to use my money to buy things and never sent me any items

i filed a complaint april 10 paypal promised they would give me a full refund never recieved any of my money until i filed a complaint with BBB now they have only giving me a partial refund and I have no items and am short some of my money all there promises were lies and now they are trying to turn this around on me when I am the victim I have tried to communicate with the seller but he claims he has no money and he told me he called paypal and told me to give me all my money back and for them to get the remaining balance from him

At this point I am frustrated and have been scammed from the buyer and paypal

They have not been truthful and knew the buyer should not have used my funds but let the buyer have access to funds to buy a item he claimed to have

it was paypal's fault because they knew all along and they misled me into believing I would be protected they promised me all my money back and that is what I want and am entitled to

They also closed the dispute I opened as if it has been resolved but this isn't resolved until i get all of my money from paypal

Listed itme on ebay, Item sold and was sent with Confirmation. Buyer received item. Buyer later complained item no as described. Itme was clearly described but Pyapal refunded money to buyer after 1 month of holding funds. Ebay allows Paypal to determine if the listing was as described or not. Item was described per ebay rules with full disclosure as required by ebay "in the stly of or after".

Even with the disclosure per ebay rules, Paypal overrides these rules and determines it own findings and issues refund regardless of the ebay rules placed on Sellers. Ebay and Paypal have created a "MONOPOLY" with thier system, voiding out Millions of Dollars to the United States Postal Service by not allowing use of Money Orders as well as other services for payment such as Google Checkout, Personal Checks, other Store Purchased Money Orders (AGI, American Express etc.)

This Monopoly has turend Criminal on Paypals part by Holding Funds and allowing buyer fraud. Paypal and ebay will not follow there own rules and those rules conflict each other. Paypal should be investigated by United States Attourney General for "Monopolizing" the online auction site and Payment Systems.

I have tried to log into my account for over a week.The computer rejects my password. As a further security check when asked my Mothers maiden name they indicate it doesn't match their records. Repeated e-mails to PayPal and 4 phone calls and all I get is computer generated standard replies. No one will step up to the plate and help me.

Paypal routinely ignores balance on hand and debits the bank account for the ENTIRE AMOUNT when paying a paypal bill that exceeds the amount in the paypal account. Sleazy. Unlawful? This means if Paypal is holding $999.99 and you make a payment of $1000.00 using Paypal, they debit your bank account for $1000.00.

See their email: I am sorry to hear about this situation, and understand your concern regarding why the full amount was debited from your bank even though you have a balance. I am more than happy to assist you by checking into your account. Please be aware that if the amount of your purchase is equal to or less than the amount available on your PayPal balance, the entire purchase will be funded by the PayPal account balance. In the event that the purchase amount is more than what is available on your PayPal account balance, the entire amount will be funded by your bank account [via eCheck funding method] and the funds in your PayPal balance will remain untouched. If you have a debit or credit card to your PayPal account, your default funding method will be changed from your available balance, bank then credit card. We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

Paypal debited my supplementary bank account causing a negative balance. Sleazy. Illegal?

I bid on an item on Ebay. Ebay canceled the transaction but took my money from my Pay Pal account and gave it to the fraud in China who goes by the name of Yang Ke. The guy sent me counterfeit scarves. Ebay promised my money would be refunded within 30, but it was not. The fraud got to keep my money because he had proof he delivered something to me.

I'm out 80 bucks and some nut in the Peoples Republic of China got my money for the cost of some postage and some fraudulent merchandise. Ebay takes no responsibility for anything and Pay Pal says all is right with the world. Pay Pal and Ebay guarantees are as legitimate as Burberry scarves from Yang Ke in the People's Republic. They all conspired to rip me off, and it worked!

A buyer purchased an item from me- I shipped it to them- it came back to me. The address I had shipped the package to was verified through PayPal-the person has moved. It cost $15 to ship the package. I contacted the buyer, told them if they wanted the package shipped again- to their right address (they moved and did not update it) they would have to pay for shipping again.

A dispute was opened with PayPal- they found in favor of the buyer as they said that the buyer did not have the package. I asked about my protection through PayPal and their verified address system- they said that this was a one off situation and I was out the money and they would not refund the money to me.. it does not make sense. The buyer used a wrong address- admitted it- and PayPal refunded them their money. This is a policy that needs to be changed..

i bought a domain through godaddy. i used paypal. but they did not confirm the purchase like when i usually make a paypal purchase. so, i was not able to change where to get the money out of my paypal account. so, my bank account was charged. i did not have any money in my bank account, only my credit card. so, i kept getting over the limit fees and i could not add to my account. i accrued an almost $75 over the limit fee after 3 attempts.

i contacted paypal on the phone and in email. my email was not answered. plus, the person on the phone said i might need to make a complaint to consumer affairs. also, one more complaint about paypal before i go. i wanted a refund on an ebook i bought. the person over the phone said that nonphysical items are not covered by paypal's refund policy. that means ANYTHING that you buy over the internet, software, ebooks, etc.

This book i bought even had ebook security that if i refunded they could stop me from using my copy. so how could i rip them off? i just wanted a refund because i tried to contact them and they took a long time to respond plus i had paid more and was given the lesser priced product and i had a deadline which i missed because they didn't answer in time. they gave me a refund anyway. so, i think nonphysical items should be covered by the paypal refund policy.

The package arrived all damaged with a big gash in the side and hardly any packing material was used to cushion the players. Most of the parts were missing for the players. One was all scratched up and another was crused, all broken and worthless.

I immediately notified PayPal and told them I needed to file an insurance claim. PayPal charged my account for the full amount and credited the buyer for the full amount they had paid me.

The buyer had not even purchased insurance so I could not file a claim with the post office. PayPal said it was my problem, they did not want to be involved any further than to charge my account.

On Thursday, March 19, 2009, I went to my online bank accout to check my checking account. I found a Paypal charge for $617. I immediately called my bank. My bank told me that the transaction came from a purchase made via PAYPAL. I then logged onto my Paypal account and sure enough, there was the transaction for $617 by a company I had never heard of. Apparently, the so Secure (NOT) paypal system had allowed someone to get to my account and my bank account.

I called and the first three folks I talked to gave me their canned responses about waiting 4 - 10 days for them to correct the issue. I explained to them that after the $617 debit that I had only $3 left. They did not understand or try to understand that I would have to go 4 - 10 days with $3. Finally, they connected me to the Executive Office. This lady gave me the same only being less understanding. Trying to explain how the bank and federal reserve works. I wasn't interested in this. I just wanted to get my money back so that I wouldn't go 4 - 10 days without any funds. They did not understand the position that this put me in.

None of them tried thinking outside the box to try to help me get my money back. All stuck to 4 - 10 days. Now that's some customer service or way to care about a customer; asking him to go 4 - 10 days without any money. It was paypay's fault but they did not own up to helping me with my situation. Their customer service and policies stink!

I was a loyal customer for over 4 years and was about to convince a non-profit organization to use them. But with this type of stuff. I won't do that and I closed my account. I understand that hacking accounts and identity theft are reality. Though, I expect a company to own up to it and handle each customer/incident uniquely; not with canned automated response.

On October last year we bought 2 iPhones from overseas on eBay ( Transaction ID# 1DU6463941359343T) totaling $1,309.55 US Dollars, transaction which was paid using Paypal. The seller never sent the iPhones but a Lacoste Polo Tshirt instead. We contact him and he refused to be honest and refund the money, so we open a dispute with Paypal.

After supplying Paypal with all evidence and even a Police report Paypal refused to refund the money on the claim that something was indeed received from the seller, even if it was a TShirt. This is complete Bogus, Paypal is enabling foreign criminals to steal money from honest people even having the power to do something. Lost $1,309.55 US Dollars

Several requests to return my 80.00 this dispute has been open since 12/08 On 2/3/09 i was told that 80$ was accepted in my checking accout. THIS WAS NEVER RECEIVED. I was told that I would have to wait until 3/3/ to file a dispute? On 3/3 I called and they told me I would hear in 24 to 48 hours. NOTHING. 5 phones calls, numerous times on hold, and still nothing.

Im a single mom working 2 jobs. The long distance phone calls, the time wasted, and the 80 dollars....its alot of money for me. FRUSTRATION

Refuses to return $85.47 to me they gave to McAfee who returned the money to PayPal after I complainted that I had not ordered the product charged for nor had I authorized PayPal to make a payment from my account. I have emailed them, I have called them (Antone) I have writted them and,since January 28, 2009, when the payment was made have had no luck in getting my money back. They just won't respond.

I cancelled my account with PayPal to avoid any more unauthorized payments to anyone. In checking the Web, I find pages of complaints from people who say PayPal have allegedly ripped them off and they are still trying to get their money returned to them and the biggest problem is trying to get PayPal either on the phone or to reply to emails. I certainly could use the $85.47 more than PayPal and I feel that this is outright robbery on PayPal's part.

$85.47 withdrawn from my account caused my mortage payment to be short. It also means my wife and I had to share the cat's food.

I sold a New portable nebulizer over Ebay. In the listing I did not offer a refund. The buyer demanded a refund 1 week later. I explained to her that I would not send her a refund but that I would send her a replacement.She refused the replacement and the claim was escalated through Paypal. Now after I have called them and Ebay numerous times. Verified and reverified my case they are finding for the buyer. So she is shipping back a piece of equipment that I will have to throw away. I am out $83.00 and paypal refuses to release the funds in my account to pay my ebay seller fees for January. This company is commiting fraud and screwing sellers all the way around. I have had to close my bank account,cancel my credit cards, run up my cell phone bill, and spend hours on the phone getting no where. My advice is stay away from Ebay & Paypal!!

So she is shipping back a piece of equipment that I will have to throw away. I am out $83.00 and paypal refuses to release the funds in my account to pay my ebay seller fees for January. I have had to close my bank account,cancel my credit cards, run up my cell phone bill, and spend hours on the phone getting no where.

My issue is fairness: A seller was given more time to respond to a deadline that I was over an item that was not sent to me as described. The complaint was closed the day that I was late the seller had a month past her date to state her side. Had she had to stick to the rules this would have been taken care of months ago and in my favor. I saved no records I expected no issues. Oh, except the BBB complaint that I made. I will forward that if you like.

A loss of 134. and change and wasted time.

paypal at some point has mnot paid 250.00 to an account

Bought item through Ebay for just under $50 (10 boxes of medifast shakes) and paid through paypal using my debit card. Seven days later Ebay advises me I should NOT complete that transaction and had erased any history of that transaction on ebay, including where I had paid and item number, and the seller was kicked off. After much confusion how to file with Ebay, since the item number no longer was in existence, I went to PayPay. They invested and found my complaint valid, but that there was no money in that person's account and therefore they could not refund me.

Some buyer protection plan they have! A multi-million dollar company linked with Ebay and they cannot honor a simple guarantee or debit that fraudulent seller's bank account? This is big business at its worst -- absolute deception. Loss of my money, loss of my peace of mind in dealing with PayPal or Ebay. No protection for the little buyers that have built these two businesses into what they are today.

UPDATE to my original post which was placed onto your site on Dec 21 2008:

Paypal ruled in favor of the buyer and they told him to destroy the camera. They kept my Paypal in a negative status and told me that if I didnt settle it, they would submit it to collections. I called them and told them to have the guy return the merchandise since the money was refunded to the buyer. I was very upset when they told me the buyer was told to destroy the merchandise. I thought since the buyer had his money returned to him, then I should get my merchandise back. Technically, the buyer now has merchandise that does not belong to him.

I am extremely upset with this, so I closed my Paypal account and told them I hope they choke on my money and more people cancel their accounts with Paypal. I feel like I have no rights in this case and this is truly the worst example of customer service I have ever experienced.

Is there ANY recourse in this situation?

paypal. have my money and they don`t wont to put back to may bank accout. for 2 time i try to send the money to my back , but they refuce to do.

paypal toke my money

Someone tried to transfer money from my Paypal account ($400, $250, $400, & $250) without my authorization. Since the funds were not in my Paypal account, Paypal tried to withdraw the money from my bank account, which resulted in 4 $32 NSF charges. Paypal will not reimburse me for the NSF charges incurred due to their faulty security system, nor will Washington Mutual refund the NSF charges what were not my fault but the result of fraud.

My bank transferred all my funds from my other account to cover the NSF charges ON CHRISTMAS EVE! As a result, I couldn't even buy Christmas dinner. I have NO money in my account now and have had to borrow my kids' Christmas money they received from relatives.

My PayPal account was frozen without any prior notification, and without grounds. I had two eBay transactions in process at the time, one of which I had to make other payment arrangements for. The explanation was that I had made too many credit card changes. I have, for most of a year, used random generated credit card numbers with this PayPal account for an added measure of security. This has never been a problem in the past.

PayPal is acting as a bank while not following the rules that govern such entities. When pressed for an explanation, they tell you the matter is under investigation, and no information is available at this time. I might add that I have always had perfect credit, and my eBay transaction satisfaction rating is 100%.

I have been denied the opportunity to consummate sales on eBay, due to the recent requirement that sellers must now accept only PayPal as online payment.

I have, for most of a year, used random generated credit card numbers with this PayPal account for an added measure of security.

This has never been a problem in the past. PayPal is acting as a bank while not following the rules that govern such entities. They have literally thousands of cases like mine where they have frozen accounts and refused to mediate a solution for up to 6 months, all the while using the account holder's assets to enrich themselves. When pressed for an explanation, they tell you the "matter is under investigation, and no information is available at this time". This is a monopolistic criminal enterprise that must be taken to task. They must not be allowed to continue to act as a bank without adhering to the statutes that regulate banking operations. I might add that I have always had perfect credit, and my eBay transaction satisfaction rating is 100%.

I bid and won an item through the auction site Ebay and upon recipt of the incvoice I paid for the item using via e-check through my paypal account. I have just recently moved to a new neighborhood so I purchased the insurance offered for $2.00 to insure I would receive my item. After a week or so I questioned the seller on w/o/n she shipped the item so I could look out for it. She then informaed me that she did ship it and would provide me with a tracking #. In a the next correspondence she provided a tracking # and stated that it says delivered nov 29th, I checked the information on the usps.com website and confirmed this. I replied that I had not recieved the package and would purse the matter through my local post office first. I called thwe post offfice and after much back and forth was told that the carrier had delived the package if it stated delivered and since no insurance was bought they could not do anything.

I then rechecked the transaction information on the paypal site and verified that I did elect the insurance to be bought and paid for the extra insurance. I also communicated this to the seller and asked her if she had bought the insurance to provide me with the # so I could file a claim. I received a response that she did purchase insurance but placed it on the other package she shipped out the same day. I then filed a dispute with paypal stating the above facts. I received an e-mail from paypal saying that since the shipper provided proof of delivery there is nothing more to be done and dispute is closed. I called paypal and tried to explain that since she had not bought the insyance I paid for then the transsction was not complete and they said they do not cover intangible goods in their buyer protection policy. I argued that they offer the option to purchase insurance and since the seller did not in fact purchase the insurance at they very leastthey should refund the $2.00 but again they refused.

Paypal has a short window for payment, which is neither usual nor customary among reputable creditors, which appears to be designed to facilitate their practice of not posting payments promptly for the express purpose of charging customers a late fee. The $39 late fee is fraudulent when they deliberately delay posting payments. If and when a payment is actually late, the $39 fee is exorbitant. How do they justify that fee?

A customer's credit rating suffers without cause.

Paypal has struck twice with me. Both as a buyer and now as a seller. As a buyer I spent $630 on an item, paid the shipping insurance and the item came to me broken. Informed the seller about it and they told me to file claim with ups. Contacted ups and was told that the seller was to file the claim so I told the seller and waited for him to respond. Unfortunately for me, because I waited for him to respond, the time elapsed for me to file a claim with paypal.

Called Paypal and was able to have them file the claim anyway, only to have them finally decide three months later to tell me they denied my claim because I didn't file a claim within the alotted amount of time. I'm sorry but it shouldn't matter about that short time frame when we're talking about that much money. The second time was as a seller and I shipped out an item only to have the buyer claim it was broken before I shipped it and file a wrong description claim to get his money back.

He paid no shipping insurance, which I thought was suppose to be a guarantee, and Paypal sided with the buyer stating that my listing was not accurate and clear. Excuse me, but since when is a picture and the statement that the item is in perfect condition not clear enough? Needless to say, I won't be using ebay or paypal ever again. I'm done being screw out of money by their questionable practices.

Someone hacked into my account and transferred over $700.00 from my bank account to the paypal account. This thief attempted to buy a phone. I contacted Paypal, and they got the money back from the seller a.k.a. thief. This money is in my frozen Paypal account, and it has been two weeks!! They won't transfer my funds back into my bank account & close teh Paypal account unless I enter personal info on their site.

They actually want me to enter bosth my bank account number and debit card number to get MY money back. I refuse to do this considering the circumstances. I don't trust them, and I have a right to MY money. This caused my unemployed boyfriend's bank account to overdraft. He only had $790.00 in his account. He had to go to the bank and close our savings and checking account. Since it overdrafted, the amount came out of his credit card. This has caused us to have a credit card bill with interest that we can't pay. We also can't pay our other bills!

We have lost time & several hundred dollars. His perfect credit is affected too. It ruined our Thanksgiving vacation. It has affected our Christmas plans. This is ALL the money we had.

Have been using Paypal for years and recently I used (a year ago) for a camera purchase. I paid them off and then recently I received a phone call saying I owed over $700.00. I told them that all I buy comes out of my debit card on file. I was told that for some unknown reason that all purchases were going to Paypal Buyer Credit automatically. I will pay this thing off and have them take it off my record on Ebay permanently. I now have negitive on my credit history.

Lowered credit line Negitive feedback on my credit bureau account. No notice given of change in activity.

Back in December of 2007, I sold a phone on Ebay and the buyer sent me the money and everything was good. The phone was in excellent condition because it was exchange from T-Mobile. The buyer was so happy and gave me a positive feedback and even left me a comment that the phone was brand new.

A week later she said that it wouldn't show anything on the scren and she wanted her money back. I contacted t-mobile and they told me that most likely the person dropped the phone or the phone got wet. I told the buyer to send me the phone and I would refund money, she never did that. So why should I pay Paypal 208.67 and let the person keep the phone too. The phone was in excellent condition. Why should I pay the buyer for messing up the phone.

Now I have a collection agency threatening me. GC Services collection agency

I opened an Paypal Buyers Credit account last year just before Christmas. Have always paid on time and even paid it off every few months. I had it paid off to use for Christmas and went to use it this week and couldn't get my purchase to go through. I went to the site to check the account and found my limit had been dropped from $500 to $100 which was still well about the amount of my attempted purchase. I had received no notification that it was going to be changed, in fact had just gotten a statement showing the $500 amount.

I called to ask them why even though based on other complaints was pretty sure that they would say based upon my report they had to change it. I asked to speak to a supervisor and was given the same lame excuse. I told her I didn't see how that could be. I had raised my credit score almost 200 points and corrected other issues on my credit reports since the account was opened with them. The supervisor said that it wouldn't matter if I had excellent credit, perfect payment history etc they looked at all my accounts including ones with available balances that I wasn't using to determine what I should have with them. Since I now have accounts with other people even though they aren't maxed out, paid on time and I pay more than the minimum they were lowering my credit with them.

I had just pulled my reports and don't see that they even reviewed my report recently although several of my other companies have. I told them I have never had a company tell me they would prefer I did business with someone else but that wasn't an issue they would not see anymore of my money and I will shred any other offers that come in from them. Also I would make sure that other people are aware of this practice since they have been know to drop them below the existing balance causing the account to go into deliquency damaging the credit even more. I got lucky since I hadn't started my Christmas shopping yet when they did this.

I have worked hard over this last year to rebuild my credit and am worried this will cause my credit score to drop down again.

I openned a paypal account back in 2004 for internet shopping and ebay purchasing which I had linked to my personal bank account. When i received my 2007 tax refund, I transferred $1000 from my personal checking account to my paypal account to save for xmas. I recently bid on several items on ebay and won 3 of them. When I tried to pay for the item from my paypal account, it would only take $36.23 ffrom paypal and tried to debit my personal account for the balance of the purchase. I pulled up my paypal account to see what was wrong and apparently on October 6, 2008 $1000. was transferred from my paypal account to a checking account that is not mine. My xmas money was gone.

i immediately tried to contact paypal and with much difficulty finally reached an individual who would not even listen to my problem and closed the case with an email telling me to check my dredit cards and gateway. I was furious. I called back the next day (today) and spoke to another individual who told me that it was not possible to transfer money to any account other than mine and suggested that perhaps I had changed my account information, transferred the money myself and then changed it back because what I was telling him was not possible. I had him to pull up my account and he confirmed that the money was transferred to someone elses account but that all paypal could do was track the money to ensure that it was transferred and anything beyond that was really not their responsibility.

What an outrage! My money has been stolen directly from my paypal account and all they are willing to do is track the transaction to confirm that it was received. PLease get this warning out to the public that this could happen to anyone and paypal DOES NOT CARE! I openned the account believing it was the safest way to make purchases over the internet. Was I ever wrong. I feel sure many other people felt the same way I did. Please warn them, THEIR MONEY IS NOT SAFE IN A PAYPAL ACCOUNT and paypal is not willing to do anything but confirm this!

I lost $1000, my children ages 7 and 10 will have no Christmas. The damages are devastating!

Approximately 4 months ago I signed up for a FREE PayPal feature known as recurring billing. Shortly after the sign-up I began getting charged $30.00 a month for the service. I called and canceled immediately. My bank account keeps getting debited every month. I have contacted PayPal over 30 times by email and phone trying to cancel this service that was supposed to be FREE. I have copies of the email correspondence. PayPal has in their history a record of many but not all the times I attempted to cancel. Between their records and my email copies this travesty is well documented. The charges keep coming.

Every time I call I have to go through IVR then get transferred to call centers in the Philippines as well as 3 additional call center individuals. Often the calls get dropped and I have to start all over. Customer Service promises to take care of it but never do. One individual admitted that this is a known issue and others try to cancel but are not allowed to do so. This is an abusive and predatory practice that demands legal investigation.

1. Over 50 hours spent chasing this at $200.00 an hr. 2. Not sure how much they overcharged me- estimate is $120.00

GE Money Bank, aka Paypal Buyer credit, dropped my limit from 1,500 dollars, to a 250 dollar limit. Without informing me of it, or even so much as giving me a heads up until I went to pay for some computer equipment and books I had bought on ebay. Then I get a no credit available, thinking this was insane, as I have 1500 dollars in credit, I went there, and saw my limit had been dropped to 250 bucks. The items I was buying, were over 400 all together.

I had to use my credit card, to complete my transaction. I am also getting rid of the PayPal buyer credit, and it's subsequent credit card. I have never even used the credit card, PayPal was just a convenient way to pay for my e-bay purchases. Dropping my available credit from 1500 to 250 dollars will of course affect my credit score, and my ability to get credit in the future, for myself or my business. It's a downward spiral, jump off the credit boat now.

I have a paypal account to use for ebay purchases. its Verified, linked to my bank account and to a credit card. I havent used it for two years but recently decided to bid for a navigation system on ebay. I go to paypal to see how much money is in my account- $2 and change. I see they have LIMITED my account. It says they think it was accessed by a third party in August of this year and tells me that by changing my password, email account password, and other contact info I can have the Limited status removed. So I do so.

Then they send me an email that says while there are inherent risks in any business that as of Now they are my business is so risky they will not do business with me and they are TERMINATING my account. OK I have not used this account for 2+ years. I have been a memeber of paypal and ebay for almost ten years. I have never had ANY complaints. NONE. So I call on the phone. They will not tell me ANYTHING. I call back they put me in telephone limbo. I leave a message. NO return call.

I call them again. Same result. I leave a message, no return call. Meahwhile Im calling coast to coast for them to put me in limbo while transferring me to a Supervisor. As of now Ive had it with Paypal/ebay. I dont ever expect to see the funds remaining in my account.

Ive been branded a crook for no reason. Im out $2 and some change. I basically cannot use Ebay without paypal.

Bought an item with buy it now on ebay. Vendor changed description from lot of 10 before mistakenly didn't check description again I can't proove it with out log checking history of page can't proove it. What I can proove is vendor waited 4 days to respond to my request to send the advertised POS (point of sale) screen stating he already sent the item so it was too late.

UPS delivered the item to somewhere sure I didnt get it. Vendor sent arrogant remarks including my english refusing to file a claim accusing me to be a fraud.I am offended. I have perfect feedback. Paypeel refused to act professionally on buyers protection program which is valid IF BUYER DID NOT RECEIVE THE ITEM. second complain went with out a response

I filed claim to the bank, filed complain with FTC. Now my paypal account is limited due to chargeback. can't do business with ebay.

I've been called a fraud publicly! Damage to my reputation. Emotional Distress from all this lots of headache and the deprivation of opportunity to continue business on ebay. Paypal with their unfair business policies.

I made a purchase from Ebay and paid $58.88 with PayPal a portion of which was paid utilizing a $25.00 rebate (from the Credit Card). 1 1/2 weeks later I received an email from Ebay stating that they removed the item because the person/company violated their policies and I should dispute the transaction. I opened a dispute with PayPal stating what happened, that I paid for the item but never received the item purchased. After 2 weeks I received an email confirming that the dispute had been settled in my favor and I would be reimbursed.

However, they only reimbursed me $28.88 and not the $25.00 rebate. Today I called after much problems in trying to speak to someone at customer service and I was told that the $25 rebate is available at their website when I check out. But it isn't. Yesterday I paid funds from my PayPal account using the $28.88 but the rebate wasn't there for me to utilize.

I am out $25.00. [During this economic downturn, that is a lot of money for me!]

this complain is about a refund of $61.49. PayPal refunded the money on Aug 01 2008. I don't have any refund in any of my accounts. I have more than twenty e-mail regarding this matter. Pay Pal can't answer to what debit card they refunded the money or what happened to the money

I don't have the refund money and I bought thew merchandise in another place while ago

I purchased a computer from a seller on ebay for $1317. I came to find out that the seller was a fraud, I contacted Paypal. Paypay stated to me that they are holding the funds and they will issued A refund to me the next day, however, paypal refused to recover my money or issue a refund as they promised.

This is the secound time paypal, has allowed someone to take scamed me. I want my money back in the amount of $1317. Paypal also owed me $823 in the first case. Paypal owes me $2140. I also want to sue them for $2,000.000.00 for pain and surffering for what they put me through.

Paypal sent this email to me.: After careful review, we have concluded our investigation of the Buyer Complaint described below. We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed. Please know that we will make our best effort to recover the funds in question if they become available in the seller's account in the future and will take appropriate action against the seller.

This is regarding a transaction completed on paypals website for an Ebay Item. When you set up your paypal account they constantly email you to get verified for more buying power. all this does is give them right to your checking information. Well we have found out that paypal does not take responsibilty for their mistakes. When I made the transaction an entered new funding for this transaction and confirmed payment it defaulted to my checking account.

We immediately called Paypal and told them the mistake and they refused to do anything, after finally speaking to a supervisor because the young women kept repeating her script from her CSR book. I spoke to Richard and oriental gentleman regarding what was going on and after rounds with him he assure us that he was going to contact the seller ASAP and talk the situation over since Paypal no longer edits transactions it is up to the seller. After I contacted them I then contacted the seller and explained the situation that he has to refund the transaction and rebill me.

Well that did not happen and I filed a dispute with paypal for an unathorized transaction since I did not authorize them to debit my checking it was a cc that their (Richard) supervisor confirmed that all the steps were made correctly and it should have been billed to the credit card and he was sending a form to tech for this. He then ask me to call my bank an stop the payment, I explained that there is a fee for this. The seller would not budge about the reinvoiceing of the item so ulitimately I have been charged $80.00 for a item I have already call fed ex to reroute back to the sender so we can resolve this issue and refund the money. At this point they are still researching this.

I live in florida where we just spent 5 days batteling a hurricane/tropical storm Faye and when these things come most of us who are from Fl know to go empty your bank accounts just incase there is no power and you can not use ATM so billing my checking caused it to be negative. I have had to call the bank but it was to late they did not stop the charge. We now have to transfer funds from a line of credit and pay interest on that money when Paypal could have easily changed the funding for this transaction and been taken care of instead of us being out the money and a seller being out his money since I do not want the product just because of the hassel.

When I decided to become a verified member of Paypal it was easier to just apply for a Paypal credit card. I did and was instantly approved the card came with a 22% intrest rate even though I have a credit score of 805 which still is not a problem because I never carry a balance. The rewards program say's it can be used anywhere Paypal is exepted but this isn't true. When I called because I purchased an item useing Paypal and my card and was not given any place to enter the voucher code I had obtained I was given the run around.

I finally figured out on my own that the vouchers are only valid on E-bay this was with absolutly no help from Paypal customer service. I was also told that the 22% rate was the only rate that the Paypal mastercard had even though I have a good credit score. The vouchers do work on E-bay which has a wide variety of stores and items to purchase but customer service refused to inform me of this and if you have a problem the standard procedure with any credit card of doing a charge back is far better than the rights you will get trying to use the paypal dispute procedure. I eventually was able to redeem my rewards no thanks to the not so helpful people at paypal and I never carry a balance.Paypal can be easy to use online so I just changed my source for funding my paypal account.

I had to pay for hte items I bought on a paypal approved sight that I had purchased only because I had a reward voucher for $100.00

At 7:00 AM (PT) on 8/21/08 I received an email from PayPal indicating 4 funds transfers had been requested with my PayPal account. I immediately contacted PayPal regarding the fraudulent activity and they said they would take care of it. I also checked with my bank and since the transactions had not yet posted, I requested they put a stop payment on the 4 transactions in the event they made it through PayPal. I continued to check my bank account all day on 8/21/08. At 6:45 AM (PT) on 8/22/08, I checked my bank account and all 4 of the transactions totaling $1,800.87 had been withdrawn from my account by PayPal despite the alert I'd provided to PayPal on the previous day. I immediately contacted PayPal and they said they would look into it and TRY to recover the stolen funds. I also contacted my bank and filed a fraud report.

$1,800.87 was stolen from my bank account by PayPal as a result of fraudulant transactions that I alerted them to. Additionally, my bank charged me a $29.00 fee for the stop payments I requested on 8/21/08 (even though the stop payment did not happen).

PayPal will not provide me with my ATM Debit card to have access to my money unless I use their credit card for numerous transactions first. Why should I have to use a credit card that is issued by PayPal in order to remove money from my account with an ATM card.

My business is severly suffering. By not having immediate access to my money I have to wait 7 to 10 days for the money to be transferred to my bank account. PayPal charges me fees for this so I lose money on that also. My customers have to wait almost 4 weeks for products to be mailed to them.

I called them on the the phone and sent them several emails attempting to cancel the funds transfer but they would not help me cancel the funds transfer. They were completely uncooperative. I am very angry that they never published the fact that making a purchase would initiate an echeck. Had I known that would happen i would never have done a funds transfer from my bank. Now it is 5 days later and they still have all of my funds in limbo. They order for my products has not gone through and they still haven't begun the processing of my funds transfer. This problem has caused an overdraft situation with my bank account. It will end up costing me $70.00 in over drafts because they have flatly refused to cancel the funds transfer.

I signed up for PayPal Buyer Credit, and made several purchases to the total of $699.93 in the first month of having the credit card. The last purchase I made was on March 18th 2007. I did not recieve a bill but got a phone call stating that I was overdue. I got online on 4/25/07 and entered my bank account information, and sent in the payment of $61. Online it showed that I had one $29 late fee, and the applied finance charge of $14.39. On 4/30 they showed that there was a returned check charge of $29.

I contacted my bank to see why the payment had been returned, as I knew I had funds to cover the payment in my account. I was told by my bank that they had not returned the payment, as they had never recieved the request for the payment. So I called in over the phone to get some clarification. The automated system told me that to make a phone payment it would cost a $10 fee to make a phone payment, and another fee to speak to a person. I decided to simply try again to pay the bill online for free. On 5/8/07 I got online again and submitted another payment for the $61, this time being very careful to not miskey any numbers, after double checking with my bank to be sure the routing number was correct.

Again, on 5/11/07 the payment showed up as "returned check charge", charging me another $29. Again, I contacted my bank to see why this would happen, and again they told me that there had been absolutely no attempts to withdraw funds from my account. While on the phone with my bank I double checked to see if the routing number I had was correct, and was told that it was. So I called GE Money on 5/12/07, and made a phone payment of the $61. On 5/14/07 I was billed for the $10 phone payment fee.

On 5/17/07 I was once again charged for the $29 returned check charge. For a third time I called my bank to see if any attempt was made to withdraw the funds, and again, they said there had been no attempt. Several days later my account online showed that on 5/15/07 my account was charged a Late Fee of $29, and then there was the finance charge of $18.10. So in a month of making absolutely no purchases my account balance went up to $887.42 simply by trying to make payments.

I called the following month, in an attempt to speak with customer service about my account. The customer service representative told me over and over again that I must have mis-keyed the routing number or bank account number all three times, or that my bank may have changed its routing number without notifying me. I asked her what I had entered, so that I could verify if I had miskeyed the numbers, or if they had screwed it up. She refused to tell me what they had it recorded that I had entered. I told her that I pay all of my bills online, with the same routing and account number information, and nobody else seemed to have trouble getting their money from me.

The checks I wrote didn't have any trouble going through either - which also had the same information on them. I told her that my bank didn't have any record of them attempting to withdraw the money. I asked the representative how I could possibly get them to take the payment, since the phone and internet payments wouldn't go through. She told me that she could take down the information and submit the payment for me. At that time I also got the mailing address and my account number from her. That time never showed up on my account at all. I didn't get charged a returned check charge, but the payment wasn't processed either. I was charged a late payment fee of $29 and my finance fee of $21.31. After that I started sending Money Orders to them through the mail. There's no way possible that they could say that there was insufficient funds, or that the coding was incorrect. They would have to take the payment. They posted the $138 payment on 7/6/07, and the finance charge for the month on 7/20/07 in the amount of $20.04.

Ever since I have been mailing them Money Orders they have been accepting my payments. Upon signing up for the credit I opted out of having paper statements sent to me. After several of my failed payment attempts the credit line was cut off, and the link to their website was removed from my paypal account online. The only thing I had was the Emails that I had been sent with their information on it. They frequently change their website, and force you to re-register with them to get into your account online. Each time they change their website I get no notification, and must go searching to find their site again.

I wound up being charged $155 plus $43 in finance charges on that. They also reported to all three credit bureaus that I was 60 days past due in one month, and 90 days past due the following month. I attempted to have this fixed in all three bureuas, but it was only altered in one of them, and reduced to one month 30 days past due. Other than this, my credit is spotless. I was incredibly stressed out over this, with the fees piling up fast.

I began to become afraid of trying to make another payment - afraid of being charged yet another $29 returned check charge for no reason. The more I tried to pay, the more fees I kept getting hit with. I suffer from migraine headaches, and with the compounded stress this caused me I was going through my migraine management medication very quickly, and it isn't cheap medication.

I used pay pal to pay for a transaction on ebay. I transfered money from my checking account. After two days of the person collecting the money, I received another notice on sunday of a company I have never heard of charging $50.00 from my checking account using pay pal. This is not the first time I have seen supicious activity using pay pal. As of now its still in the stage of them contacting the fradulent company. In the mean time I have to make up the difference in my checking account so my other bills don't bounce. So much for the security of pay pal.

As explained above I have to cover the $50.00 in my checking account so that other bills payed using my account will not bounce. I could stop payment but that coast $29.00 so not much difference in the total amount charged wrongly to my account. I am worried if one charge can be done couldn't others follow. I'm very disappointed in pay pal.

Please help I have recently been a victim of Fraud on ebay I was selling an item for 250 The so called buyer paid for Item through paypal I got email to confirm instant payment. The buyer kept in contact throughout the sale isent the Item recorded delivery so i had a tracking code and the seller had confirmed his address by a message on ebay so I thought it was all ok until I tried to transfer the money inpaypal to my bank account that evening the money was put on hold they said it was unofficial payment two days later after they invesigated the case they sent the money back to the buyer and here he has the Item which i know he sighned for as i called the mail service and he also has the money that was to pay for the Item.

Paypal were of no help to me at all he said it was my fault as it was an unconfirmed address but it was not he confirmed with me by message i sent the package safely by special deliveryi am waiting for ebay to get back to me after 2 days of sending them a message i am totally distraught by this matter as nobody wants to help.this person still has the account on ebay how crazy is that.

i am a single working mother and sell someties on ebay just to make a little to be able to go out with my daughter or buy her new clothes i am just a good honest person who has put her trust in the wrong person and have lost to me alot of money.

I filed a claim for a dispute and Paypal did not adequately investigate the matter. Their resolution only closed the case, stating that they could not resolve the matter or offer a buyer protection because of intangible goods. This is a false advertisement and claim by Paypal to offer Buyer Protection. Paypal should be subject to banking regulations/rules. They offer little to no consumer protection and customer service. They are not held accountable for misuse of their service.

7/24/08 I recently had an experience with the so-called PayPal debit card that is worth passing on to the unwary consumer. I was in Maui from 7/7/08 to 7/12/08. I used my PayPal Debit Card and did not have my computer with me. When I returned, I discovered that the Bank of America, my backup funding source, had charged me $525 in NSF charges ($35 per event). All of these were caused by PayPal first authorizing a charge in Maui, and then submitting that charge to my bank, even though it was rejected by my bank due to insufficient funds. I had no way of knowing that my bank account was low. If PayPal had simply not authorized the charge in the first place, I would not have been charged $525 in NSF charges.

PayPal also did some weird things with the charges I incurred. In at least three cases, a single charge was split into two submissions to my bank, resulting in 6 NSF charges of $35 each, instead of only 3. Thats $105 of charges to me that were directly caused by an unnecessary splitting of one charge into two.

PayPal, by continuing to authorize charges, even though the bank was clearly rejecting them, gave me the false impression that there were still adequate funds in my bank account. There were 9 returned items beginning with $28.18 submitted on 7/14/08. These resulted in $315 in NSF charges due directly to PayPal continuing to authorize my debit card purchases even though the bank was rejecting them.

At the very least, PayPal owes me $105 for the above noted split charges plus $315 for NSF fees charged me for PayPal continuing to authorize my debit card purchases even though the bank was rejecting them. Thats a total of $420. I have a very good attorney may need to contact him. So far I have had no luck in contacting anyone at PayPal with any intelligence. I am also planning to contact bank regulators because JP Morgan Chase is on the back of my debit card. It seems to me that a debit card should be just that. If no funds are in the backup bank account, purchases should not be authorized.

$525 in NSF charges.

I purhcased sation ribbone on ebay from a seller that supposedly has her own craft store on ebay. When the oversize mailing envelope arrived, my husband sat at my coffee table to check out my latest purchase. As he tore the side open, rodent droppings fell on my coffee table and floor. Disgusting! He pulled the satin ribbon out and it was covered in it. We immediately remoced it fromt he house and cleaned up the nasty mess. I emailed the seller who claims it was tree vegetation from the acres of land she resides on. Why was the ribbon outside to get sooo much tree vegetation?

Since I paid with PayPal, Ebay recommended that I open a disoute since I was suppose to be covered by Buyer's Proctection. Seller became rude and uncooperative so it turned into a claim. PayPal took the side of the seller. They actually wanted me to retouch the items, place in an envelope, lick the darn thing, play to ahe it shipped and tracked back to the seller so she could obviously resell it. It didn't matter to them the possible medial side effects the rodent droppigns could have to my health or anyone else who came in contact with that envelope while it was in transit back to the seller. Rodent droppings when inhaled by humans pose the risk of Hantavirus pulmonary syndrome, Lymphocytic Chorio- meningitis, and Tularemia (carried in gerneal by wild rodents. Those are just three possibilities. Do they care? What happened to the seller? She wins- she got to keep my money as my health is more inportant than anything

A few days after the package arrived, I along with my husband both became ill with what seems to be just a summer sinus thing. Is it related to the rodent droppings? Probably not, but we have not been to the doctor to rule it out. I shampooed my carpet since some of the rodent droppings were soo dry that it crumbled as we were trying to get it up. I am terrified that it is deep into my carpet fibers. I won't let my children sit on the floor in that area. So on top of all the extra cleaning, feeling ill, I am out my money as well. So much for Buyer's Protection

Bought June 28th game tickets thru Ebay website in March 2008 and paid with credit card immediately using Paypal. Seller's website shut down by Ebay a few days later. No communication with seller during this time. Waited couple of weeks and called credit card company to dispute charge. Tickets show up in mail a week later. Call credit card company to have dispute dropped. Seller paid for tickets, which was confirmed thru credit card company on May 10th. Seller begins sending e-mails on June 22nd stating he has seen no funds transferred by Paypal into his account for tickets. Paypal reps give me numerous different stories over next few days.

Meanwhile, seller has invalidated my tickets I paid for then relisted tickets and sold on Ebay again - even after I sent several messages and made calls to Ebay and Paypal to stop this from occuring (including documentation). After several more e-mails back and forth with Paypal I get a confirmation (which I forward to seller) that seller's account has been credited with funds. Seller still states no fund transfer. Paypal now changing story and stating they will not transfer funds to seller of worthless tickets for two more weeks. Paypal also stated in last e-mail they will no longer respond to my communications regarding the $200 I am out.

Two months ago I ordered a number of CDs and Piad through PayPal. The merchandise never arrieved so I contacted Payal. tzhe amount taken out of my bank account was $187.42. PayPal proceeded t inquire through the seller but got no response. recently Paypal offered the following Finding: "After careful consideration and review, we have conducted our inv

I bid and win an Apple iMac on EBAY and I'd pay by PAYPAL the seller send me an e-mail via hotmail telling me sen the mony in wester union wich he denied did, so after 2 days the item I won was paid for the amount of $1,611.00 21/May/08 and today 17/jun/08 put didn't receive. I put a clain in Ebay the say can do anything about it call paypal

then I did and first the claim and costumer service was to nice and say OK, we'll san your money back and so send to my e-mail a survey so I was too glad to say how good they was but after I send it next day I call them back to see how is my claim and paypal say YOU ARE SO LOOKY TO RECOVER $200.00 DLLS out of $1,611.00 that's all we can do for you but what we can do is if the seller put more money in our paypal account we'll be glad to send it to you.

This claim was then escalated and Pay Pal settled in favor of the buyer. The resolution was a refund plus shipping costs totaling $50.29. Needless to say, I am very upset about this because this was an unjust decision granted by the Pay Pal Resolution team. Now my Pay Pal account now reads a negative $50.29 erroneously. I refuse to pay because the decision was not justified. This resolution is unjust for the following reasons.

1) Pay Pals User Agreement (section 13.3) states that the initiation of a dispute must be within 45 days of the relevant payment. The said time frame was exceeded in my case. The transaction was made January 10, 2008 and the complaint was made on March 10, 2008; clearly not within 45 days.

2) The amount refunded should have never been in the amount of the item plus shipping since the seller paid the shipping costs.

3) This makes no sense to me because I have confirmation from the United States Postal Service that this item was in fact mailed. The Pay Pal representative on the phone said I needed to get a tracking number from U.S.P.S. when shipping items. Informed her that the confirmation number indicates that I infact mailed the item. Additionally, I am not sure why confirmation is not good enough proof that I mailed the product in good faith.

I provided evidence that the item was mailed to the buyers address provided. The buyer stated the item should be sent to Miami, FL 33033. This varies from the address on Ebay which reads Fort Lauderdale. However, the buyer purposely used another address as stated above. Apparently, this address was no good because it was returned to my address. I informed the buyer I can reship but the buyer refused and requested a refund.

Pay Pals bizarre resolution procedures and practices need to be researched by the proper authorities. I refuse to sit back and let such a horrid company like Pay Pal take advantage of me by violating your own contract. They now have a company called I.C. System calling and sending letters saying I owe $50.29. I refuse to pay any amount of money to Pay Pal on this issue. Clearly, I am not at fault. This claim should have been in my favor. I would like someone to contact me as soon as possible and let me know how this situation will be resolved.

I had several issues with paypal and when you try to reach them, now is easier than before, but people assist to you are like robots, they dont attention to your needs and dont understand reasons, they will keep thier position and nothing, absolutly nothing will make them change. I you ast to talk to the supervisor can be worse! They literally hang out the line and You have to wait until they want to reopen your account or charge again again and again. so what I did is changed to checkout.

While paying my monthly Visa bill, I noticed a charge that read PAYPAY *RAPIDSHARE that I did not remember making. I went on to Ebay and Paypal, checked my history and there was no such transaction. I phoned Paypal and (very long story short) got through to someone who asked me is this Lars P? - the name of the person who used my account. When I told them I was not they said they'd investigate the fraud and get back to me.

I received an email from Paypal yesterday stating that they found insufficient evidence to support my claim and denied it. So, even though they know someone used my Paypal information and credit card fraudulently, they are refusing to credit my account. My question is, how can a business as large as Paypal have a system without any safeguards or flags to tell them or a customer when a credit card on file is used to set up another Paypal account? And, when it is discovered, to refuse to go after the person who used it??

I've had to cancel my credit card and checking accounts. I've disputed the charges through my credit card company and will let Paypal and the vendor duke it out.

paypal problem. initial event 2007-05-28. purchased item on ebay. selected "pay now" and was taken to paypal login screen. logged into one of my paypal accounts. selected "continue" to make the payment. saw that the funding options were those of my business account. closed the browser, making sure not to proceed with any confirmation. first attempt to contact paypal 11:30 p.m. on hold for 25 minutes. gave up. second attempt to contact paypal. on hold for 12 minutes. representative told me the only recourse was to request that the seller refund the payment. I asked the representative to note my experience as a bug report, so she transfered me to a manager, who was most likely located in India.

I explained to the manager the sequence of events on the website..."What you are saying can not be" "I am a software programmer, and I am telling you what occurred when I tried to use your site." "Sir, if that were the case, we would have had other reports from other users." "Perhaps each time that is the case, the Paypal representatives say it can not be the case because there are no reports from other users, and refuse to take the report." "Sir, our site exists as a service to the public. You are free to use it if you choose, or not to." "This experience will certainly influence my decision next time I am choosing how to pay for an online transaction. Obviously, I am dissatisfied."

"Well sir, that is your choice." "Under these circumstances, a well-trained representative would at least feign a little empathy with the customer. I am also frustrated about the tone you have taken with me during this call." "Well sir, that is also your choice. There is nothing I can do for you."

on 5/15/08 i made a transaction with paypal to send scott $750.00 and paypal was to take the money out of my checking account to pay scott as scott only takes paypal. scott cancelled the same transaction on 5/15/08 because according to paypal it would take 3 to 5 days to pay him out of my account and he did not want to wait. according to the tranaction i made on paypal it would be paid 5/20/08 to scott out of my checking account. on 5/16/08 paypal is taking 750.00 out of my account 1 day after the transaction was cancelled. paypal should have not taken any money as the trnsaction was cancelled.

i called the and ordered them to stop and to refund my account and they have refused. they sent me a email confirmimg the transaction was cancelled and yet they still took my money even after they said it would be 3 to 5 days thay took it out in 1. they also said they would hold my money for 3 to 4 days in my paypal account and then i would have to contact them and get my money back email and no phone call.once the transaction was cancelled that had no right to take any money out since they are the ones that emailed me and said it was cancelled. i want them to put my money back in my checking and i want them to stop and take money when it has been cancelled

they have made a mess out of my checking account and i am afraid they will try and freee my account and my other checks wont get paid

Before making some planned purchases online I needed to update my paypal info because I had not used it in a long time. I updated my PRIMARY account with my new account info and deleted my old account. I made my first purchase and everything was fine, so I proceeded to make several successive purchases. I noticed several days later that no funds have been withdrawn from my account. With much dread I proceeded to check my old account. Sure enough five transactions have went through on an account that has a zero balance and I no longer use. I now have $150 in overdraft charges for something I thought I took care of.

I called paypal and they advised me that because my old account was a VERIFIED account it superceeded the new PRIMARY account. I asked how I was supposed to know this. I listed a new PRIMARY account, what does primary mean if not first. I also DELETED my old account. I asked how it still went to that account. He advised me that I deleted the CARD for that account only not the whole account, the BANK ACCOUNT is still active. I explained my frustration with an obviously flawed and misleading system. I was smoothly rebuffed, being told how it was my fault. Having had enough I told him (the manager) where to go. Needless to say I will never use Paypal again, and further more I will urge others to do the same. Who would want to get mixed up with a company that conducts business in this manner anyway.

Lost $150 in overdraft. Lost confidence in online buying.

Paypal takes money from my account without my knowledge.

This causes embarassment when I think & know I have money in my Paypal account & it just disappears. I believe it is blue collar theft & can be proven. Unfortunately Paypal has no actual address.

I paid $6.59 for Ebay item through Paypal. I specified that I wanted the money to be charged to the credit card I have on file. A message came up urging me to pay instead with my bank account, and I clicked on Continue making payment by credit card. My credit card is also my back up funding source from which Paypal claims it will take funds if the funds in my checking account are insufficient. I called Paypal and got nowhere; I asked to speak to a manager and was put on hold by a customer service rep, who picked up the phone again a moment later claiming to be the manager.

Today I found that I have an overdraft fee on my checking account because Paypal attempted to take the $6.59 from there even though I specified not to! I am now stuck paying an overdraft fee and a $6.59 item is costing me $41.95. What I bought was not worth anywhere near this amount.

On Saturday I received an American Express credit card bill with a charge on 4/13 shown, billed to PAYPAL *SOLANGE 4029357733. I know I didn't pay for anything by recently, and I called AmEx to dispute this charge. Then I logged on to paypal to check my account activity and sure enough it showed NO ACTIVITY in the last month.

So then I called them to ask how I could have this charge when there is no account activity. I was told that this charge was a 1 time charge, made by someone who did not log in to PayPal. Instead, they provided a name, credit card #, security code - all of which were mine - and an email address which was NOT mine. Clearly, someone had my card info and used it fraudulently. I have cancelled that card.

What REALLY puzzles me is why PayPal would PERMIT such an unverified transaction! It is clear that they only served as a way to charge an unknown credit card, because if they had associated that card with my account they would have noticed that the email address was not correct. AmEx doesn't notice anything wrong, since I actually have a PayPal account and they have seen charges from PayPal at some time in the past. In short, a single use charge uses paypal as an easy way to commit fraud without raising suspicion from the credit card issuer. This mechanism that aids and abets credit card fraud should be discontinued!

AmEx says the disputed charge, for just over $200, will be investigated and they will let me know what they found in 6 to 8 weeks. The person I spoke to at PayPal was helpful, and seemed familiar with this kind of complaint. Assuming that the charge is reversed, the major inconvenience is having to cancel my card, and change the card number in every place that has it memorized.

I am an affiliate of the Shopster.com whose shipping policies categorically in not uncertain terms, they will not ship outside the continental US or Canada. I was confronted by a fraudulent buyer on EBAY and notified Paypal not to accept the payment.

Paypal notifies the fraudulent buyer. I don't know if my identity is now subject to theft or not. They have transferred the matter to Paypal UK. For all I know my name and paypal account could be spoofed in the UK and other parts of Europe

I used my bank debit card to make purchases on ebay through paypal. My card number was stolen by someone through paypal as this is the only online purchases I make. They promise extreme security and their lack of security has caused me not only to lose the item I was trying to purchase, but given me a bad feedback, and the trouble of canceling my bank card and ordering another one. I urge anyone who reads this NOT to use paypal for security reasons.

I have had to cancel my bank card, order another one and wait for the card to arrive. I have lost my good standing with ebay. I have lost the item I was trying to purchase. Paypal's lack of security is directly responsible for this.

My PayPal online activity statement showed there was approximately $10,024.00 after my last purchase of magazines and deposit in March 2008. The $10,000 amount I was careful not to go under as it is the amount I am using as a deposit on the purchase of my first home. I then transferred my balance, on my wife's suggestion that the Euro was higher and might be a better place to put my money and yield a better return. I did so, not thinking anything of it. When I returned to my account, I noticed about $180.00 missing from the account. However, at the time, I believed this was due to a bundle of magazines I had recently purchased. My PayPal statement reflected no other purchases, debits, or charges, and I paid no attention to it. Today, Wednesday, 12 March 2008, I went on line and noticed almost a thousand dollars was missing and immediately called PayPal for them to explain the missing funds. I made it clear to customer service that I saw there were discrepancies in my funds but with no apparent reason for any changes without any documentation to follow.

After looking into the matter I was informed that the missing money was taken in fees for transfers made by me within my account. I requested to speak with a supervisor and proceeded to explain the there were no fees, charges debits or withdrawals indicated on my statement for any services rendered. I also stated that there have never appeared to be any charges for transfers in the past. I was informed that, although transfers are charged at 2.5 percent rate by policy, they are not included in the statement even though there is a fee column expressly made for that purpose which is left empty. No reason was given to explain why the fee column remains empty after the transaction has been logged. I requested that the fees charged be refunded as a courtesy due to fact that there were no fees expressed for the transactions incurred through PayPal. Simply stated, PayPal refused to refund any fees.

As I know, when a transaction occurs in an account it is reflected on the statement to include all fees and amounts in total and explicitly expressed visually; it is never hidden in a bank statement. As a consequence of not seeing nor knowing what had transpired on my account, and due to a lack of information which had been withheld by PayPal, not only did I make the mistake of transferring money but also made the same mistake twice in a row. This is all due to a lack of information, incorrect and incomplete accounting on my statement.

I have lost about $1200 using PayPal as my bank.

When making a send money transaction, the customer is by default offered to use the bank account, and if more funding options are chosen, Paypal still encourages to use the bank account and Not the credit card. However, this is misleading to the customer because Paypal fails to fully disclose the possible consequences of using the bank account and not a credit card. In my case, I cannot get the refund deposited in my Paypal account for the fourth business day because the funds are somewhere between the banks. Should Paypal inform the customer (me) before I chose their suggested method of payment, I would have paid with a credit card and have the refund go through instantly. Such practices -- not disclosing the potential consequences but instead encouraging to use Paypal preferred method of funding the transaction -- is misleading and unfair to the customer. Paypal should not intentionally lead the customer towards potential problems and/or inconveniences, at least, without disclosing it first.

I cannot use my own $122.90 to pay for something else and have to wait until the refund is completed. The money has left my bank account on 03/07 and is not available for me.

The first of December I purchased an item on Ebay that required you have a PayPal account. It was a WalMart gift card valued up to $200. I won the auction at $187.50. I waited and waited - it was to be used as Christmas presents, so when it wasn't received, I had to spend more money replacing the gift card. The seller emailed me twice. The first week he said his aunt had been sick and would sent it on Monday. The second week he said his aunt has died and he'd send on Monday. I emailed him three times with no response, so I entered a claim with PayPal. They sent him an email that said if he didn't send what I purchased by January 7th, they would reverse the charges. On January 7th he sent me a WalMart gift card for $40. I contacted Ebay and asked if this was a legal transaction. He advertised up to $200 - never sent the product - and when PayPal was going to rule in my favor, sends a $40 substitute. Ebay said this was not allowed and was taking sanctions against this seller.

Meanwhile I had to put another claim into Pay Pal. This purchase was covered by the buyer protection insurance. They denied the claim, continuing to charge me $187.50 for a bogus $40 product. There should be some way to protect oneself against PayPal trying to make bucks. It's after-the-fact, but I will not purchase on Ebay and pay with PayPal ever again.

$187 charge on PayPal plus $200 additional charge at Walmart for a replacement.

I purchased an item on ebay. After receiving the item, I was displeased to find out that the item was missing many parts. Paypal has always advertised that they have a buyer protection plan. To assure you that you have purchased item with the assurance that your money will always be refunded during a bad transaction. After putting in a dispute with paypal and patiently waiting well over the 30 days grace period, I have found myself reaching out by contacting them over the phone on three events. It seems that paypal claims dept sided on the seller's side for an unknown reason in regards to the missing parts. The seller assured me that there was no missing parts prior to making the purchase. Paypal requested a third part to review the case in question. After receiving the third part insight, they still sided on the seller's side. In conclusion, I think paypal disregarded the 30 day grace period and is promoting fraud through ebay. I feel that paypal does not hold up to it's responsibility in upholding safe transactions.

I am now left with an item in which I now have to pay for additional parts for, or maybe even have to purchased a new unit on top of losing the money that I spend already.

I made a purchase on eBay and opted to use a different method of payment after I had already transferred $650 from my Credit Union account. I attempted to transfer the money back and could not. Pay Pal debited it from my account anyway and is still holding my money. It is not posted in my Pay Pal account.

I have not been able to reconcile my Credit Union account for the $650, and bills are going unpaid until I can get it back from them. I plan to cancel my account if and when I get my money.

This is in regard to the frustration of reaching any Paypal customer representative to update my account so that it includes not only the present Amazon but also to include the future Ebay account. I have spent three hours trying to find a real voice who can update my account. The cause for this time and expense is because customer service asks for my telephone number which I cannot provide because I've moved and cannot remember my former telephone number--neither does my telephone company! I cannot access a human voice, and the internet Paypal was beyond my comprehension.

I am having a nervous breakdown

My account has been used by someone to buy things over the internet and having them delivered in a foreign country. Beside the fact that I have lost money, the rest was blocked by Paypal when I filed a complaint, and that was 11 months ago. I still haven't retrieved my money, and most likely never will.

I lost $3200 and of course fear that my ID might be misused. By the way, after posting so much relevant articles about ID theft, it is somehow strange to ask for ID information to be stored in your servers.

Paypal says you can shop with confidence and you are insured up to $2000, but I bought a pair of Gucci sneakers that were very fake. I sent the item back like they asked and nowhere in their emails does it say I had 10 day to ship the item back and plus deliver to the address at that time. So now they are telling me I don't have the item or my $320 that I paid. And they said, "some you win and some you lose." I work very hard for my money and I'm not trying lose it so easily.

The sneakers were fake! Italian Gucci sneakers with Chinese writing all over the box and and on the inside of the sneakers.

I was defrauded by a seller who sold me a faulty Sansa c140 MP3 player, which the ad stated carried a 1 year manufacturer's warranty. I paid for the device via Paypal. The device proved defective, but the manufacturer, Sandisk Inc, claimed that the item was not warrantied and that the seller had lied. The seller continued to assure me that the device was warrantied by the manufacterer, but when I demanded replacement he refused and claimed that I broke it. The user likewise listed false contact-information, and could not be contacted by phone or otherwise directly. When I reported this to Paypal, they did nothing, claiming no responsibility, but allowed this seller to continue selling these same MP3 player-model units under the same terms of fraud. Paypal did likewise with other merchandise I purchased which was fraudulently labelled as new, but turned out to be used and broken. As a result, Paypal is guilty of complicity in fraud by facilitating deliberately fraudulent trade-practices even after being directly informed of such.

In addition to economic harm from the lost price of the items and shipping, I lost time in dealing with the fraudulent merchants as well as with Paypal itself, as well as extensive aggravation in trying to obtain justice in fulfillment of my legal rights. I would like to sue for all possible damages including punitive damages for this scandalous mass-fraud which Paypal is perpetrating willfully upon the unwitting global public.

They cannot explain why they put a duplicate charge but yet, will not immediately refund me or correct the mistake.

Paypal restricts customers' access to their accounts by putting a 'limitation' on it without having a valid reason. Because I am 'related' to my brother, my account gets penalized even though my account has always been in good standing. I do not have anything to do with him! My account is fine; why should my account be penalized? Customer service has been contacted many times and will not resolve the issue unless my brother takes care of his account issue. Once again, I have nothing to do with him.

I cannot make any Ebay transactions, cannot sell or purchase and cannot close my account or disassociate my Ebay account from my Paypal because it has to be done through Paypal. I cannot even close the account. This situation has caused a great deal of mental stress and frustration.

I requested a refund for item that was not as described by a seller. Paypal promised to refund money if I returned. I notified paypal by email to let them know USPS Automated Postal Center did not print a Tracking label but the item was sent out.

It's been over a week and no money has been refunded. They promised to refund money once I shipped them item.

The payment was submitted to my bank twice and I was charged $32 for each even though there was a backup funds method on file which was more than suffecient for the charge.

I'm positive my story is like many others out there regarding PayPal. I won an Apple laptop on ebay, paid the seller via PayPal, and never recieved the item. I began the resolution process shortly after and checked on the seller feedback- during that time, he started to receive a lot of negative feedback from buyers and sellers alike, with similar complaints of no payment and no item received. Needless to say, PayPal investigated and said they were only able to retrieve $175.00 from him.

The seller had two names under his account, Andrew Perez and/or James Perez. I repeatedly wrote to PayPal to ask for an update on this case and have gotten airy statements such as we cannot disclose information about this seller- WHAT DOES THAT MEAN? I want to know specifically what is being done to resolve this and the fact of the matter is, nothing.

My bank reversed the charge and refunded the $935.00 that was taken from me. PayPal has frozen my account, there is a negative balance on my account (which is perverse considering they should really be going after the scammer, not the victim), and are sending me collections emails.

Purchased a commodity on Ebay using PayPal but did not receive the product. I proceeded to lodge a complaint with PayPal to dispute the charge after 2 weeks had passed. The seller responded with a tracking number and the status of the dispute changed to 'waiting buyer response', i.e. me. So I tried to respond. But there is NO place to respond. No link, no email address, no form, nothing. And it says that if the buyer does not respond the case will be closed in the seller's favor.

So I called ebay, and the lady says, yeah there should be a link there to respond. Now I am amused. The link isn't there because you DONT want it to be there. She then proceeds to give me an email address to send my response to. Can you imagine running a company the size of PayPal and only giving out a way to contact when someone calls you and even then, its insecure, unreliable, good old email!

Needless to say, this is not just in favor of the seller, its like cash. This buyer protection mumbo jumbo is just that: just talk. The buyer is basically sending cash over and should think of it as such. Especially with PayPal on the side of the seller.

BTW, the tracking number says the item was never delivered. But I doubt the folks at PayPal care.

What a scam!