eBay Sellers Complaints

pamela of Moody, AL November 4, 2009

Ebay once was a fun place to buy and sale merchandise. Now I have spent hours (AND IM SERIOUS, DAYS!!!)Trying to get Ebay to listen to us as the sellers. They freely refund from our bank acct TO GIVE TO fraudulent buyers. I am seriously starting to thing Ebay is onboard the scams.

Ebay blames paypal and paypal blames ebay. (But how many of us are completely aware that they are the same co. How stupid do they think we are??? Buyers scamming purchases receiving genuine designer names and then sending the seller back a fake. NOT only are they getting the genuine goods but get them for FREE. There is no way I believe that Ebay/Paypal are not in on these scams. Sellers who have fraud commited against them or non paying bidders. CANNOT LEAVE FEEDBACK. BUT THE SCAMMER CAN "IN BLACK AND WHITE" POST SLANDER AND LIES . AND EBAY DOES NOTHING ABOUT IT. THEY SHOULD BE SUED FOR SLANDER SINCE THEY ARE ALLOWING THESE TO STAY ON THEIR WEBSITE

OLEG of BALTIMORE, MD October 30, 2009

Buyer purchased eBay auction item on Aug-06-2009. Paid on Aug-06-2009 with credit card processed through PayPal. Item was shipped on Aug-072009, UPS TRK #. Item was received by the buyer on Aug-07-2009. On Aug-14-2009 buyer sent message trough eBay messaging system indicating they we not happy with cosmetic appearance of used item and wanted a replacement. I agreed to replace item upon return of original item as indicated by auction, eBay and PayPal policies.

Buyer demanded for item to be returned at my cost. I reminded buyer of return procedures per auction, eBay and PayPal policies. Buyer threatened to post potentially damaging negative feedback on eBay if their demands were not met. I once again asked the buyer to return item for replacement. On Aug-28-09 buyer posted negative feedback in my eBay profile damaging reputation of my business.

On Sep-04-2009 I was notified by PayPal that buyer initiated credit card chargeback. At that time 1,233.52 was taken from my PayPal account and placed on hold. PayPal was reviewing this case and disputing unauthorized credit card chargeback from Sep-04-2009 until Oct-26-2009. At that time case was closed and money were taken from hold and returned to buyer's credit card.

Message from PayPal indicated that buyer stated to his credit card that he attempted to return the merchandize, which is not true. Currently buyer has both the item and the money and has damaged my eBay reputation and business.

rich of abingdon, VA October 18, 2009

Ebay has still not followed there own policies on feed back. The seller says in the feed back that ebay was contacted by buy and was told I was trying to make them pay twice, when they had not paid at all. They finally paid 3 weeks later for 1 item but not the second. Your feed back policies do not allow them to use feed back of this manner: FEED BACK ABUSE, References to eBay or PayPal investigations. SELLER FEED BACK They used ebay's proof of payment in an on going ivestigation in the neg feed back or lied but either way the items had not been paid for and the

Frank of Newbury Park, CA October 16, 2009

Almost two years ago Ebay stopped allowing sellers to provide feedback on buyers. This practice has left me and many others I know with suspended accounts. In addition there has been nothing provided in writing as to the reason for suspension. This is plain and simple restraint of trade. Who is going to be brave enough to file a civil or criminal suit against Ebay? Why has the department of consumer affairs not prosecuted this unlawful practice? Please send out warnings to all ebay sellers as to their vulnerability to such action. Again, the powerful and rich bend the rules and no one says boo.

Greg of Lindsborg, KS October 15, 2009

Beware of Ebay's newest Ploy! It says 5 free listing every 30 days! What they don't tell you right up front is after the auction closes you may have to pay 8.75% or 20.00 for each and every auctiion that closes! Here is a Email I received from Ebay's Sam N. of customer support: am sorry that you feel that the fees charged on eBay are too high. I have checked your account I see that these items were one of your first 5 auction items you can list for no Insertion Fee at all where you are charged a final value fee that is 8.75% on the selling price or 20 whichever is less.

Sonny of Alexandria, VA October 14, 2009

The company is called Orthodontic Appliance Company (OAC) and can be found on the web under several names. This guy's name is Terry B (President)work out of his garage I think. I paid for the item and I never hear from him agian. I called him and he said he will refund, but he did nothing. I had to contact Paypal to get involved. I never had to do this with any seller on Ebay. Another one man shop on the internet.

Patricia of Newfield , NY October 13, 2009

I opened up an eBay account a couple months ago to start selling a lot of my old stuff in my house. After about a month of selling, I got an email stating my account had been suspended due to shill bidding. Not understanding, I logged on to my account, to be confronted with a shill bidding tutorial that I had to take, then wait out a 2 week period of a blocked account. After taking the tutorial, I realized that strangely enough, you cannot let friends or family bid on your items...yet, eBay gives you a link for Facebook to show your "friends" what items you have for sale, so undoubtedly, I had a friend that bid on my things from their account. After telling my friend about this, after having won those bids, we just decided that I keep my items, give him back the money, and do it by not "violating policy." So I did, and started selling once my account was reinstated. I had a couple of buyers who "bought" a computer I was selling, but did not pay me for it, so at the right time I was going to file a claim just to get my lousy "final value fee" credit, and keep trying to sell my computer. Before I even had a chance to do that, my account was suspended again, and an email was sent to me explaining that my account was again suspended, this time for 30 days, because of shill bidding. At this time, I had already had 50 I waiting to be paid for, and was waiting to file a claim for my computer that was not paid for. Because of this account suspension, my listings were cancelled, none of the buyers paid me for their items, and I could no longer file a claim.

On top of this, eBay charged me a monthly fee of 107 for selling my computer, and all the items that I was not paid for, and all the fees for my items. I did not receive any money, but eBay wants me to pay them for selling things I didn't sell, and listing things that they took down, and suspending my account for shill bidding that I did not do. Upon trying to contact them through email, they responded with having to abide by the suspension because shill bidding is something they take seriously. Too bad I didn't shill bid, and why give a link to a social website of your friends to show your items for sale, if they cannot bid on them? When I called customer service, they were not only rude and incompetent, they were of no help to my situation and told me I can file a claim when my account is reinstated...only you can only file a claim within 30 days, and alas, my account is coincidentally suspended for that exact amount of time. So I owe eBay money for things not sold, and an account suspended for no reason. If they actually thoroughly "investigate" accounts like they say they do, they would know that there was no shill bidding going on, and that there was no money sent to me for items they are waiting to take the profit from.

Lucille of Memphis, TN October 10, 2009

Being a seller on ebay since 1999, I am outraged at the new policy ebay/paypal has incorporated to the detriment of ALL SELLERS ON EBAY. SELLERS have no recourse against fraud, buyer damaging goods and/or asking for refund and Ebay grant them a total refund after they have DAMAGE SELLERS MERCHANDISE. ONLY THE BUYER CAN LEAVE FEEDBACK...SELLER CAN'T LEAVE NEGATIVE FEEDBACK even when buyer is at fault.

I sent a buyer my brand new (undamaged) purse. Buyer received purse and claimed purse had 1 minor spot on one side and 1 major flaw on the other side. The major flaw was an 8" slice/cut on purse which the purse had neither one when I sent to buyer. Buyer asked for refund in which I refused. Buyer filed a claim with paypal for refund. Paypal investigated (1 day) and refunded buyer her total amount paid to me of 79.95.

I informed ebay/paypal to look at the pictures when I listed item on ebay (no damage). I appealed ebay/paypal decision (I also sent ebay/paypal pictures of the damage purse returned to me). The very next day, I received a response that my appeal had been denied. I called ebay/paypal. I again informed them that the pictures tells the true story. No spots or 8" slice on my purse in addition, the buyer did not return item in the original packaging because the box would have clearly shown the buyer is responsible for the 8" slice on handbag.

I was informed that the purse could have been damage during or before shipment and my only recourse is to seek legal actions against the buyer. As the seller, I have totally lost. I can't resale the damaged brand new purse, I have lost the money I paid for purse. Ebay/Paypal acts as if it is no concern of theirs. They simply to do not care as long as they have received their fees.

This has created total hardship for me as a seller because of items purchased to sell on ebay. I am afraid to sell anything else because as a seller of some big ticket items, I would have no recourse if buyer claimed property is damage when they very well know they are at fault for damage item or simply change their minds after winning the auction.

Lynn of Santa Ana, CA September 24, 2009

I am the winner of an eBay auction for a/m item which is a property. As per title search and telephone conversation with Clerk of the Court, this property belongs to Washington Mutual Bank Jacksonville, and not the Seller (Best Buy Properties). This seller asked me to send her a bank wire of 3,155.00 to settle payment. She acknowledged receipt of my payment and sent me a Purchase & Sales Contract. But the problem is in the ownership : the Seller does not own this property. How can she dare sell it to me ?

Consequently, I lost 3,155.00 for having settled payment by wire transfer to this Seller who does not own the property sold to me on eBay auction. I would be very much obliged if you could ask a refund from this seller for me.

alice of sun city, CA September 12, 2009

I have been seeling on ebay for several years and within the last few years ebay has taken away a sellers right to leave negative feedback. Since then I have had customer want complete refunds while keeping the item in exchange for positive feedback. Recently I've had a customer contact me through my personal email wanting more money while keeping the item. I've searched ebays websight and there are no ways to complain nor report this kind of conduct.

Basically ebay make sit easy for sellers to be taken advantage of. If anyone walked in a store and purchased an item took it home changed there mind and went back to the store for a refund without the item. No store in the world is going to give them a refund...except the sellers on ebay have to. This is unfair and as a seller I have no protection.

All of my negative feedback 2 total, have been buyers wanting a full refund without a return. Ebay is unbelievable. As a seller I will probably be closing my ebay store. I'm already transitioning to another venue. Ebay used to be a wonderful place to sell but now we have extremely high fees combined with customers that can baisically do or say anything.

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