eBay Sellers Complaints

I have been a seller on eBay for over 7 years. A while back, they started a using a code in Adobe Flash to validate and verify accounts. Shortly after this was implemented, my sales would go to limited regions and would stay in that region for a month (meaning only selling to NC or SC). Then, the region would change to NY, MD, CT and there were no sales to the prior region. Then, it would change to only CA, AZ, OR, WA with no sales to the prior two regions. It would then switch to GA, KY, FL with no sales to the other regions, so much so that even my mailman notices when it changes. It's the same with international: all to Germany or all to France. There's not a mixture of all states or countries at the same time.

Sales come in batches along with feedback. It is like the site is blacked out or the server is offline for periods at times and suddenly you are on for hours or days and then completely off. As of April, about the 15th, my sales have dropped to less than half on one account that was in the eBay top rated seller (TRS) status. My second account is still experiencing the rolling blackout, but it's making sales and was promoted to the TRS and then suddenly sales came to a halt. On contacting eBay's customer support, some admit to problems while others say it is the first they ever heard of. eBay is removing complaints from members on the discussion forms and trying to cover up the issue. Sellers are paying fees, thousands of dollars a month, to have products listed and viewable worldwide 24/7 and we are not getting what we pay for. eBay refuses to address the problems publicly and continues to take sellers fees knowing the site is not working properly. Quoting a customer support person at eBay, "We will offer a special when it is fixed - our way of saying sorry."

eBay has what they call a "top-rated seller" (TRS) designation that I currently have. With it comes a 20% fee discount, and buyers generally trust you more. Requirements have to do with overall customer service, feedback, and what they call "detailed seller ratings" (DSRs). eBay buyers can leave negative and unfair feedback and DSRs with impunity, and sellers have no recourse. Sellers cannot leave negative feedback for buyers or challenge them in any way. Recently, eBay has started do institute more and more requirements for TRSs to meet in order to maintain their status. Part of the new plan is a portion called "Performance Criteria." This states: "Starting June 20, eBay must have tracking information uploaded on at least 90% of all your shipments to US buyers within your stated handling time for the period of May 1 through May 31. The July 20 evaluation will count transactions from May 1 through June 30. Every evaluation after that will count transactions over the previous three months."

What this means is that if you state you will ship within one business day, which I do without fail, you must print the shipping labels (upload the tracking information) in 90% of your transactions within that time period. I do this 100% of the time, as I always ship the next business day. Always. However, since they began to keep track of this data in the last couple of months, my score has always floated around 92%, which is ok - it's above the 90% - except it is not remotely accurate. It should be 100%.

I have called eBay repeatedly about this problem and have received excuses varying from "It will be all right in June" to "It's just a temporary computer glitch." and "It will be okay; don't worry about it." It was upsetting, but not as upsetting as when I checked my rating again last week and found it had fallen to 89%. There was a yellow flag on the page that, when I checked, indicated that "your top seller rating is at risk."

I have called all week and been promised return phone calls from supervisors that I never received. As directed, I wrote 5 letters using the "suggestion box" which promises a response within 24 to 48 hours; and I have not gotten one. I just checked now and see my rating is now at 90.72%. I have no confidence it will stay there. I am extremely upset about this. I can't seem to get anyone to tell me the truth. And although people say they care, they obviously don't, really, because nothing is ever done. This has me pretty down, and if I didn't need this income, I would quit selling on eBay in a heartbeat. But I am a chronic pain sufferer, and it "works" for me to work at home.

I don't think my livelihood should be threatened because eBay cannot control the software. And there are many other TRSs, who are having the same problem or others related to DSRs.

On or about April 15th, my sales went from $2,000-$2,500 a month down to as of today just over $600. I was just at the point of thinking, well sales are very good, and it's time to grow. I had another 300 items ready to list, stream in and hold as store stock. The very next day, it was like someone switched off a light. My sale tanked to almost nothing. From the 15th to now, May 25, my sales are like a trickle if any per week. There was one day that felt normal with 5 sales I guess, but the rest had a highest of 3 with most days hitting zero.

When you see such a decline, one panics. It's the extra income that helped the house make it through the tough times. I started looking on the eBay community forums and saw that I was not alone. Many, many people are stating the same thing, starting in the same time frame and get so many different answers from the employees at eBay one finds the companies credibility is nil. I have found the ones who seem affected the most are what eBay calls "preferred treatment for doing an excellent job". It is called "top-rated seller". This seller has stellar feedback, excellent service and a sound return policy. It is something that the seller should not only be proud of, but should also get seen higher in the "best match" search.

When I was on the phone with eBay yesterday, it was stated to me that while that is a super attribute, the seller who sells the most is favored. Meaning cheap offshore merchandise is favored over a constant record of selling a great product. It's frustrating, the sales are down and the fees are rolling regular. I know it does not seem like a company would elevate sellers' sales. They make money off them, but these are facts and can be seen not only on eBay's community stores, technical issues and many other boards all stating the very same thing I am writing about today. In the end, I do hope this is a technical issue, as if this is the new company policy. Many who have made ends meet in the economic meltdown will go down with the rest of the nation.

It's very disheartening as somehow I thought that I missed that bullet and was so thankful eBay was there to help my family in the hardest of times. What made eBay so great was items that just could not be bought anymore. The "oldies but the goodies", the expensive, long lasting, yet second-hand items that we grew up seeing. I always bought what I knew was a great item on eBay, as it was affordable and in a fair market. Well, it seems that fair market is gone in eBay like the rest of the United States, sold out the cheap junk, and anything that is truly good, unsearchable.

First, I would like to direct everyone to eBay's Technical Issues Board on their own site. This will give you more of an idea of how bad things are at eBay right now. They are a bunch of bumbling idiots and they cannot even fix their own site. Half of that may be because they refuse to admit or accept that their site is down. I have personally lost over 65% of my business since April 15th. Many others are reporting exactly the same, so this is not a singular event with just me. The Technical Issue Board is lit up with complaints since April and eBay is denying anything is wrong. 40 days and they cannot fix it!

Wow, that's just amazing. Please, if you are an attorney and want to help some small businessmen out, help us start a class action suit about this. eBay has affected millions of small business owners and they have done nothing to correct the problem. I do not know if they are doing this to promote their own self serving interest trying to get rid of some of the small guys so their own personal sellers (yes, eBay) sell on their own site (and all of us are in direct competition with the very entity that runs our business site). In any case, many small business are being put out of business and buyers cannot make purchases or bids on items, which means items are selling for much less than what they should be and people are losing money!

I keep accurate and detailed info on everything that comes in and goes out, what I buy it for and what it sells for. I have every one of my eBay invoices for the past 10 years! I have always run my business like a business and paid taxes for what I made. So, I have no problem being part of a class action suit against eBay and I have no problem putting all of my info out there to help prove the case against them. I encourage any other business owner or personal seller who has been affected by this to step up, complain. Nothing will get done until we stand up together. There is strength in numbers.

I am a small-time seller on eBay, with about 20-35 items listed at any given time. I pay listing fees to eBay for the privilege of utilizing their platform for visibility to potential buyers. EBay plans for and executes "rolling blackouts" on their servers to eliminate or drastically reduce item visibility of blocks of sellers. Many, many sellers report the same thing and have complained about this situation for years, but, of course, eBay refuses to confirm or even discuss the matter.

When I am in one of eBay's rolling blackouts, my items are not seen as evidenced by zero "watchers" and no item bids. Then 1-2 weeks later, the blackout is suddenly lifted and my items sell and have plenty of watchers. What's really interesting is that the buyers are from a particular state, all Florida, or all Michigan. The blackouts have become so chronic that even large volume sellers are having their items' visibility stopped for weeks at a time. It is unethical of eBay to knowingly take sellers' listing fees when they know they're going to black out that seller's visibility to shoppers. That is fraud. And there is absolutely nothing that I can do about it.

I sell custom-made swimwear, so this is my time of year to shine. My sales have gone from nearly $3,000 in May of 2011 to a bit over $900 in May 2012 and I have many more offerings. Much of the site is completely out of service. When you call customer service, they conveniently don't know what you are talking about because they say no one else has registered that complaint. It's a travesty. Go into the discussion boards under technical issues and you will find many, many other sellers getting royally ripped off.

The only part of eBay that works is the one that collects our money for fees, and invoices us for our store subscriptions. This is highway robbery to the poor schmucks trying to earn a living. Some form of legal action should be initiated to force them to admit to acknowledge the technical problems and correct them as well and some form of reimbursement for all of the sellers who suffered 60%-70% decrease in sales because of the problems. Thank you in advance for your consideration.

I have been on eBay now for four years. I started selling some good used items in the past year. I have 100% positive feedback, clean parts, as described, etc. I recently sold a shock in perfect working order. The new eBay member, four days after it was delivered, says that the item was not as described. I offered him $40 to get urethane bushings, but he said, "No, I want my money back."

After the ad says "no returns," the eBay buyer protection allows him to return the item and takes $241 from my account without warning and puts it on hold. When I got the item back, the box is crushed and the shock is missing all the hardware. To boot, the shock is dirty and leaking oil all over the place. I called eBay and told them that what I had gotten back isn't what I sold. It's now missing hardware and leaking. I even took pictures but eBay refused my case and went for the buyer who is just new to eBay - 15 stars versus 65.

So I lost $241, plus listing fee and sellers fee. EBay's buyer protection is 100% failure, an example of good company going bad. Now, they charge you listing fees and seller fees. And since they now own PayPal, they make a transaction fee. If you lose your case with a buyer, you win the prize and you get charged for two transaction fees. Then, PayPal holds your money for 21 days even if your item was delivered for a week!

EBay doesn't back their sellers. I have been selling on eBay for quite some time. I never had a problem with buyers until now. I state specifically on all my ads "No Refunds or Returns," I sell antiques. I describe the items and post many pictures to ensure there are no questions, and even tell buyers to ask questions before they bid. Well, I got an unsatisfied buyer who states the item came damaged. I don't believe it and this is a new buyer to eBay. EBay agreed to refund my funds from my account at PayPal, even though I do not accept returns. This is a case of buyer's remorse and now, I can't even resell the item because it's damaged! I took all my sales off eBay. I'm not happy with their policy or their fees and holding my funds until they want to release them. This is a scam!

The last 15 feedback on eBay are all positive, no negatives. One negative that we got 2 months ago was from a woman in California who tried to switch coins and sent back a fake gold coin 1 oz worth $1800.00. After she sent back the fake gold coin, which was dated Jan. 26th 2012, she had opened a case and when I notified her that we have police records of our coins as we are a pawn shop, she dropped the case and left negative feedback and negative stars on dashboard. This has affected our rating and when we notified eBay, they said that is her opinion. We have all good feedback, but the dashboard says negative and they are ready to kick us off. Whoever is managing eBay as you can see from all the complaints is not doing a very good job. The CEO should really step down and let someone else bring eBay up to the great site it used to be.

I have been a member for over ten years with 1485 positive feedbacks credited to my account. On September 22, 2011, a buyer, calling his self Barryg, purchased 3 items from me on 3 separate auctions. Despite attempts to contact him, he did not pay me. I filed an unpaid buyer's claim through eBay's system, and the buyer paid.

After receiving items, Barryg gave me 3 negative feedbacks and low ratings on detail seller ratings. Detail seller ratings are critical. Low ratings mean restrictions to your account. The buyer stated his reason that I did not consider discounted shipping since he purchased 3 items. In fact, he received a 25% discount.

As a result of his feedback, I was put onto restricted status. I do not receive my payment until eBay feels the customer is satisfied. Sometimes 3 weeks. Even though I have established a good record over the years, I have to wait one year to be reviewed. I have sold and delivered 20 auctions since this guy and have received positive feedback. My account shows 1293 positives from sellers with a total of 1485. What this means is if a buyer gives multiple goods, you only get one good credited and the others figure into a separate column. However, negatives all count even if it's the same guy.

This buyer also sells, so he knows that his feedback is hurtful. It was given in revenge for filing a claim, which is also bad. eBay is changing its policy on this very fact in June, and yet, they will not give me the benefit of the doubt. I am unemployed and need the funds of the sales as quick as I can get them. I think this policy is unfair. I called on 4/19 and got nowhere. I hope you can be of some help. All I want is for them to consider my record and remove the restriction. Thanks.

I, too, am another seller whom eBay has done dirt. I have been moping around for the last few months, sad, depressed, and broke, wondering what in the world I had done so wrong for them to have treated me the way they did. Now, I know that I am definitely not alone.

I have been a buyer since 2006 and opened a store in 2007. I had the ProStore, which costs $49.95 per month in fees, and also the Selling Manager Pro, which was an additional $15.95 per month. I was a top-rated PowerSeller. My main inventory was Italian charms and handmade jewelry, all of which ranged in price from $1.99 to $12.00. In July of 2011, my jewelry making really took off and I decided to leave my regular job to pursue my dream. When I was able to invest more time in listing, the sales really took off and I was making approximately triple what I was making at my "real" job. So I was happy.

The problem all started January 31, 2012, when I awoke to find an email from eBay informing me that all of my listings (over 4,000 of them) had been ended and my account was restricted. Why? Because I had a pendant listed with the name of a girl. The listing title read "handmade resin pendant - custom name Tiffany." I had hundreds of names listed. But that particular name apparently sent shock-waves through eBay's "trust & security" department. By the way, the pendant had been listed for over two years with several sales. The day before this happened, I was updating my shipping fees (I charged exactly what the USPS charged) and the "Tiffany" listing jumped out and told me to check my listing and make sure I was following their guidelines pertaining to counterfeit merchandise. I went ahead and updated the listing because I knew that I was doing nothing wrong.

Well, I did do something wrong. I trusted that eBay would help me with my store being restricted when a customer service rep actually looked at the listing and saw that I was not trying to sell a counterfeit diamond from Tiffany's jewelry store. Wrong! Same song and dance as all of the other complaints I have read. I was shuffled from rep to rep, department to department and none of them was able to help. When I asked to speak to a supervisor, they told me that was not possible and that my account would be restricted forever. And I also made the mistake of asking if the fact that I was a PowerSeller, top-rated seller, had over 4,000 positive feedbacks and paid them approximately $500 per month meant anything to them. The reply to me was "not really" and then a dial tone.

People want to know why eBay does this. There is one simple explanation: because they can! Hopefully, enough people will leave them and they will either have to change their practices or go out of business. What shocks me more than anything is the number of people they employ (15,000 as I saw on BBB's website) that are all **. I would hate to live in the city where they are all located! I know by my posting this that it may not make any kind of difference. But if enough people tell their stories, maybe someone who is powerful enough will take notice and be able to do something about it.

I could go on and on about all of the other injustices they do to sellers, but it would be repeating what everyone else has to say. I wish all of the good buyers out there would be made aware of the way eBay operates and stop buying. Just let all the scammers and criminals have it. I know I will never purchase anything or sell anything on eBay ever again even if they had a change of heart and allowed me to.

A resolution case was opened because the buyer states that he did not receive the merchandise. The merchandise was received late, which, I admit, was my fault. He sold the merchandise and said that he lost $200 in profit because of lateness and received a $493 refund from eBay a.k.a. me. How is this fair?

I am deeply upset with the way eBay attended to my case. Since the 27th of January, my account is under review and it is under suspension for the last month. I called customer service over 10 times on the same matter. I explained to all reps my situation and they all agreed that I shouldn't pay. The only problem was that they are not authorized to give refund for that big amount, so they had to transfer the case to a different department. It's been over three months now and nothing happened besides my account being further restricted.

I did not sell a single item, but still eBay demanded me to pay US$864 seller's fees. True, about 4 buyers did not agree to cancel the bid so for them I will have to pay the selling fees. But for the others, why am I required to pay? Just because those buyers opened cases on PayPal? I refunded every single one of them. Now eBay is sending me e-mail saying that if I won't pay, they will send my debt to a collecting company.

I am writing you to try and get your help on having someone investigate and let your viewers know about what's going on eBay. Hopefully, eBay will address these issues. eBay has a set of rules that sellers should follow, however, Chinese sellers are violating these rules (Duplicate listing policy, Shill bidding policy, item location policy) to name a few. eBay must know they are, yet they still are allowing them to sell. It is unfair to U.S. sellers to try and sell on eBay, not only do we have to sell our items for their dirt cheap prices, but we have to put up with their unfair practices. They use different accounts to list the same item just changing the brand in some cases even though it is the same item, they also change their location. They overwhelm eBay with their listings so that their items sell.

U.S. Sellers waste their money on listing fees only for their items not to sell. I've had 300 unsold items that I've wasted my money on listing fees. I've also had competitors bid on my items and not pay to waste my time and money to discourage me from selling. eBay needs to address these issues and the public should be made aware.

I looked into 1 swimwear item currently listed on eBay and was shocked to find that 1 seller can use the same photos and item and just listed under different accounts, change the location, price and title to get away with violating eBay's policies. Their product sells and I end up with an unsold item because I was honest and followed their policies. Please help, I am struggling to get by and make a living. I want to continue selling on eBay, but would like them to please address these issues.

We are strapped for cash and my husband decided to sell his bass on eBay. He took the necessary photos before shipping the bass in its case to someone in Arizona. A few days later, the customer sends my husband's pictures of the bass. The bottom of it is cracked and one of the knobs is busted. What is interesting is there is no damage to the case. The customer accused us of selling a bad product and filed a complaint against us. Along with buyer protection, there is also seller protection. What ensued was the poorest investigation in history. Less than a few hours later, my husband received an email stating that he owes the person all of the money from the transaction.

My husband has attempted to contact someone from eBay a couple of times, but he has never heard anything. As far as I am concerned, the buyer was ignorant towards bass guitars and dropped it. How else would the bass only be cracked at the bottom and the car have no damage to it? Now, we are out of a bass guitar and the money that we desperate needed. Why was there no real "investigation"? Why should we as the seller have to be punished for this buyer's incompetence?

A few months ago, my boyfriend had a lot of positive feedback on eBay, and he listed few items every week. Some days without reason, he received email from eBay that because of the policy of eBay, they had to remove all auctions until he explains where they come from and whether the items are in his possession. He sent a lot of receipts and pictures of his items, also ID, passport, etc.

After a few weeks, they mailed him again that he cannot use eBay anymore and also registered a new account. Just like that! They explained like politics covering the protection of customers and company policies. He is Polish like me. So, we decide to use my account. And a few days ago, again without reason, we received an email that the account is suspended! I had 2 opened cases on eBay, because I have sent by mistake 2 pairs of jeans/trousers to different buyers, but I realized very fast after a mail from a buyer and I solved the problem with them. But eBay could not explain to me why this time they close my account. This is discrimination!

I did nothing wrong! I am working in Fashion Company and also have my fashion blog. I have access to the latest and old clothing (LV, Gucci,Prada, DG, etc.). So why did you block my account? What was the reason? Some people received warning, or their account is suspended for a few weeks. But after this time, they can use eBay. But in my case, you blocked the account without warning (and permanently). Is that because I am a Polish girl?

There are hundreds of rogue traders on eBay. But eBay support only people who came from UK, or maybe they pay tribute to eBay? I do not know, but I know one thing - I will not let give up until I win this case. Many times, I list my clothings from the fashion blog; but at this moment, because of someone's stupid decision, I cannot do this anymore. I am ready to sue them in court. I will be grateful for your help.

This is a follow-up to the following post: http://www.consumeraffairs.com/cell_phones/nokia.html. Kengo of Setagaya-ku Tokyo, Other on Feb. 9, 2012.

In this case, I asked eBay to judge if the seller should pay for the return shipment if returning an item results solely from the seller's misconduct in transaction, i.e. lying about the item condition or a fraud. eBay's first reply was that the seller only needs to refund the original price and shipment. I then escalated the case, arguing that such policy is not fair to the buyers who may be victims of fraud or like activities on eBay market and cases like mine should demand sellers to pay for return shipment also. I received their reply this time stating, "The case was ruled in favor of you. Return the item with recipient's signature required and report the tracking information." I returned the item just this way, however, the return shipment was not included in the refund they issued.

I called their customer services and their representative told me their policy about the return shipment reimbursement, which she told me never happens although their website states it does under some circumstances. I asked about their judgment in the case and what "ruling the case in favor of you" means. She only said eBay will not reimburse for return shipment. Without their "ruling in favor of you", I had a choice not to send back the item which would cost me over $100 via FedEx. I had made my case specifically about whether this costly return shipment would be reimbursed by eBay or the seller. I feel eBay has an obligation to keep their words and reimburse me the return shipment I paid due to their direction in solving the case.

I am sorry I can't send your order out yet because eBay refuses to release your money that you paid for me to send this out. They are penalizing me for being sick. My son mailed package to my customer but didn't use their mailing systems. He just took the package to the post office and mails them without a delivery confirmation because he didn't know that he had to have one. They are forcing sellers to use all of the mailing and payment systems in order to drain them dry. I don't mind sending out your items, but I do mind being forced to use mailing systems that I was already using. Something needs to be done about eBay ripping sellers off. They list items that you don't ask them to list and charge you for them. In this way, they make sure they are getting everything you made for the month you are selling. You can list and items for five cent and they will change the price to say 50 cents when you click "submit it" knowing you can't change it.

Whenever you call them, they act as if they don't understand what you are saying and you go on and on saying the same thing over and over again. Because they refuse to listen to you, it is like a game they are playing with you. I have problem with my heart and this doesn't help when you got to sit here on the phone for hours. Why do they transfer you backward and forward? They are not explaining nothing to you except they are holding your funds for no reason at all. I was sick for the three weeks that my son was mailing out my packages through regular mail without delivery confirmation. eBay has been giving me pure hell in regard to releasing the funds so the customers can received their orders; therefore, I ask them to tell me how to put all of my items on hold and no will tell me. This is a very stressful company to deal with.

The bidder changed his mind 18 minutes before the auction ended. It is SCS LLC in Virginia. The bidder threatened the seller if the seller did not retract the bidder's bid. Bids cannot be retracted in the last hour of auction. The bidder won the item. I filed a complaint with eBay. eBay found in seller's favor. The buyer filed a complaint with Paypal immediately after. Paypal found in buyer's favor. eBay said that a buyer should not be able to file a complaint with eBay and Paypal and that this buyer must have known how to beat the system or knew someone at Paypal. Paypal refunded the buyer's money. The buyer kept the $200 item, which was not returnable.

The seller was charged eBay seller fee. The seller ended up paying about $17 in seller fees and losing the $200 income, and losing the item to this scam. The seller had many long conversations with Paypal and eBay, who agreed that the seller was scammed but they can do nothing about it because the buyer won't give the money back and the seller does not want the computer item back. eBay has become nothing but a market for scammers. The seller sold two other items the same week to two eBayers who also were unrealistic and left negative feedback for no good reason. One buyer demanded immediate shipment upon making payment at 10PM on a Friday night and the other one demanded to return a non-returnable item and demanded that the seller pay for shipping to and from buyer. eBay complaint found in seller's favor, the buyer kept the item and got a refund but still left negative feedback. eBay is awful.

I sold a very inexpensive item on eBay; after doing business on eBay for 10 years, I had 100% positive feedback. The item I sold had a picture, description, and stated "no returns". The buyer sent a message and said that they were the wrong color. I stated that they were the ones in the photo, but I'd return his money anyway. He returned the items and I returned his money. Then, he gave me a nasty negative feedback. It was so bad, that eBay took it off.

So I explained my position, but could not leave feedback for him. Again, the buyer was able to respond to my explanation. I, the "seller", could not respond to him, so now I have my first negative feedback. This is not fair, if money is returned, the idiots should not be allowed to leave negative feedback. For some inane reason, eBay favors the buyer, and forgets that they were started on their way to riches with us small-time garage cleaner-outers. EBay is too big to be concerned with the small occasional sender. Shame on them!

First, my account was restricted because 3 buyers filed a complaint that they have not received the item. Those buyers are international. Even in our shipping policy, its stated 15-25 days for international shipping, but these buyers filed a complaint during that period. PayPal placed a hold on our account and eBay restricted our account for relist item until these problems were being resolved. I sent the tracking number to the buyers but the buyers still didn't want to close the case. I can't wait any longer otherwise; I will miss all the opportunities to resell my new items. Therefore, I issued a full refund to those buyers. As a seller, we don't have any protection.

Second, my feedback is 100% until the last 2 days, 2 buyers put an unreasonable negative feedback without any contact and their comment is out of context and does not want to provide evidence. I suspect they are scammers or someone who tries to damage your reputation because of strong competition. I reported this to eBay, regarding a buyer abusing the feedback policy. I wrote an email explaining the situation. Do you know what I received from stupid eBay customer assistance? He asked me to refund him, give him the tracking number and etc. which is not relevant at all to my questions. The buyer who left me a negative feedback has gotten the item and eBay wants me to refund them. Customer service didn't even read my email correctly. They probably just copied and pasted the respond from the template. This is not cool. I read their email and I just cracked up laughing.

Third, my eBay account is a business type account, but they place selling limitations to my account. The first month, I was only allowed to list up to 100 items. Every month I have to send a request to increase my selling limit. They only give me a 100-item increase every month. Recently, I asked again because my selling volume is more than my listing allowance. As you know, maintaining selling history is very important. But because of this limitation, some of my items that have a good selling record have all ended up in the toilet. I have to relist the items again and the selling history is all gone. Not cool right? EBay told me that they just give me an increase of 100 items recently and that I need to wait for 90 days before another review.

Forth, I sold an item to a buyer and four months later, the buyer filed a complaint to eBay that the item they received is not as described. I advised the buyer to send back the item as a proof including the proof of receipt. The buyer refused to send it back. Without any investigation, eBay told me that the buyer filed a complaint and asked me to refund him. I refused to refund because the transaction was over 4 months ago. If the buyer wanted a refund, he should send the item back to prove it. It's just common sense that you can't just refund someone who has used the item for 4 months. You don't even know if they will post the item back to you because they refused to cooperate with you in resolving the problem.

Do you see how dumb eBay policy, customer assistant and eBay safe and trust team? If I find a better selling platform, I will definitely resign from eBay. EBay policy is just to protect buyer. They don't value your effort and your good feedback reputation.

eBay had a buyer return an item (even though I have a no return policy and have very clear pics of the item up). Anyway, the item was never returned back to me and they returned his money. I have filed a complaint with the BBB of Silicon Valley and will be taking time to alert people to this new practice. I was rudely hung up on by your 2nd customer support after the 1st customer support agent said it was clearly eBay's fault and he would tell the 2nd agent to return my money. The 2nd agent did nothing of the sort and ended up hanging up on me. His name was Conley and his desk number is #**.

Scam between eBay and PayPal to steal income from Users - eBay has implemented new unreasonable policies regarding seller performance. The new ratings make it impossible to obtain discounts and additional seller benefits for pre-order companies. In order to qualify, you must ship in one day. This is not a possibility since pre-order companies do not carry stock. This is the reason pre-order companies receive different classification and treatment. Items are made at the factory per customer specifications. This new policy is a form of discrimination and is based on business type.

Pre-order companies also have a different standard for performance in shipping time. Feedback defaults to 5 stars for shipping time since the item must be made. eBay is allowing my customers to report a less than desirable rating in a category due to the incorrect labeling on my account. My customers should not have the option to report feedback rating in the shipping time category. They will not make this correction for unknown reasons.

I think it is to collect revenue that they could not collect if they made the correction. If they can do this to me, they are certainly doing it to others. Take a dollar away from a million people and you have a million bucks. Due to this incorrect classification, I have lost my top seller rating, discounts and all benefits associated including higher placement in the search categories on eBay. My sales have dropped off more than 500%. If my account was properly categorized, the shipping option would not be available as a feedback selection and my account would still be in top standing discounts intact. This is a scam between eBay (parent company) and PayPal to generate additional income by collecting a larger percentage of listing and final value fees. In addition, PayPal generates additional interest income (for 21 days) on the money held instead of immediately releasing the funds to the seller with no interest collected.

I called eBay for help and was passed around 15 times eventually to Mike, a great guy who said that he could assist with the matter and remove the limits from PayPal as soon as he received confirmation that the low DSR feedback ratings were not my fault. eBay verified this and I was transferred into another loop where Franco employee id **, a head strong "I am always right. My word is the last word," supposed supervisor in the Trade and Securities dept. refused to assist. He said the other guy lied. Well, I guess the other three people before him did too!

Well anyway, this guy Franco refused to transfer me to his supervisor and eventually hung up on me when I would not end the call. He had no interest whatsoever to resolve my issue. Correct the account label so that my account was in the right category for the product I sell. I wasted four hours of my pregnant life fighting with him. I asked repeatedly for his supervisor's voicemail or direct warm transfer. He refused and told me, "I am the highest person you are going to speak to and I think I have to go. I have told you all of the information." I asked him if he owned eBay. You know the response? I got hung up on anyway! They continue to deny me access to my funds and I still do not have the discounts I am supposed to be qualified for due to the miscategorization and feedback reporting problem.

Since the event 10 days ago, I have had a loss in income of over $10,000. In addition, since my account is now considered below standard because of the skewed rating, all payments processed using eBay checkout and PayPal have a 21 day hold or a hold until three days after delivery confirmation. Since I am a custom order company, I cannot order the items until I receive payment. Hence, I will never qualify for the new rating system since I can not ship in 1 day.

eBay's restriction of sales and holding money - eBay used to be an enjoyable place to list your craft items and sell to get a little money but those times have come and gone. I have been on eBay for 12 years. I had not sold anything for five years or so because I felt they charged too much. I do sell my hand made doilies on Etsy. My name there is **. My name on eBay is **. Since the economy has gotten so bad, I started selling on eBay again. So fine and dandy, they started holding my money because they said I was a new customer. That was a little irksome but fine.

During Christmas, my doilies were a complete success so much so I got behind. So shipping was slow but I kept in contact with my customers and kept them abreast of the situation. I did however had three negative feedback out of hundreds of sales that went alright. So now they hold my money for weeks at a time and only allow me to sell 15 items a month, treating me like a common criminal. Today, I called PayPal to try and get $10 release because I used their tracking system and it already shows the item was delivered on the 17th and showed them the positive feedback I received. But they won't release my money until the 22nd. I started selling with them on October last year at least this time around and had 100% feedback. I now have 99.1%. I showed them how my customers come back again and again and how the shipping during Christmas was my downfall which is my only complaint. But still, I am getting jerked around! I would not deal with them but it is the one place stuff sells fast. So tell me what to do?

I sold an item on eBay; the item cost was $19.99 and shipping was $15. I sent the package to the exact address that was listed on the e-mail that I received, saying that I made a sale. Please note that this address matched exactly the address that was also listed on PayPal. I had tracking on the package as I was supposed to do also. The package came back to me, saying "Insufficient Address".

I e-mailed the buyer, who said that her address was indeed incorrect on eBay and PayPal. She was not willing to pay the shipping once again. I was also not willing to pay the shipping once again. Therefore, she opened a dispute in PayPal. PayPal sided with her and refunded not only the $19.99 (like I would have expected), but also the $15 shipping. So you see, I have the item back, but I am out by the $15 shipping, also the PayPal fee to accept her funds originally, and the final value fee that eBay charges.

PayPal has said that even though it was not my fault, that they cannot separate item charges from shipping charges. I spoke with eBay, and they too agreed that it was not my fault. They said they would credit the final value fee (since the item was returned to me). PayPal also credited my account for their fee. But, I am still out $15 and I had followed the instructions to a tee. How can this happen?

I called eBay a few weeks ago. Then they said, as a one-time courtesy, that they would give me $10 in eBay bucks to use. They said it would take 7-10 days to show on my account. Still, nothing shows. I called eBay again today, and was told that they do see this note in my account, but that this was misinformation and that they cannot do that. Now, where is the Seller Protection that eBay is always talking about? I hesitate to sell anything on eBay, as this could happen again. Can you help me?

I sold a Macbook Air on eBay. The buyer's account was legitimate. The transaction went without a hitch. Then they hold the funds because of some type of fraudulent activity that they think was happening. My Macbook was gone, and they are not going to release the funds or even cover them from their own pocket. They missed an account getting hacked, missed the opportunity to stop the transaction, then sent the money back to the potential buyer and left me high and dry.

I called eBay to ask about an increase in my seller limit. First time I called, I was hung up mid-transition to another specialist. The second time I called, the transfer was successful, but after waiting for 20 minutes on the phone, I was rudely hung up on. They have very poor customer service and bad policies. You can't reach them by email, so the only way to reach them is to call them. I think it is their policy to hang up on people when they don't want to "deal with the issue".

I listed an item for sale on eBay, and eBay sent me a message stating my item was sold. I was immediately charged a final value fee for selling the item, even though after over a week of waiting, I never got paid. I do not pay my eBay fees until I receive payment from the Buyer. Then I open a case, and I was forced to wait another week without any response of any kind from the buyer, and then I am finally credited the final value fee. I re-list the item, and within a day, even though I clearly state in all of my listings that I do not ship out of the country, a person attempts to buy the item, even though they are from out of the country. They sent me a message that they would be willing to pay any amount for the shipping charge. I cancelled the transaction, after checking the USPS website and finding that it would cost nearly $85 to ship, and sent them a polite message that I cannot ship to them, as stated in the listing, due to the high cost of shipping, and the concern of whether they would receive it or not.

I tried to cancel the transaction, and after over a week of waiting, and not being able to sell this item to anybody else, I am being charged a final value fee, and eBay has not yet closed the case, stating the Buyer has not responded. I called them and asked them why it was taking so long, they do not have an answer, and add that since I didn't file an unpaid item dispute, I will not receive a credit for my final value fee. So, they are basically attempting to steal from me. Even though the item was never really sold in the first place, as it was sold to somebody, I clearly stated I did not sell it too, and never got paid either. These policies are completely unfair to the sellers; it is a waste of our time, and they should not be able to collect money for items that never actually sold since we were not paid for them.

I recently sold on eBay. I had 100% feedback, Top Rated Seller status, impeccable policy compliance and multitudes of return customers. Sounds great, doesn't it? Well, you'd be wrong. I will never ever sell on eBay again. Within the space of 2 days, despite the above, I ended in closing my account due to eBay's appalling behavior in refusing to punish members inflating item prices by falsely reporting them, claiming they are in violation of eBay terms of use, and as such colluding in what I interpret to be fraud. I had an item removed in such a manner, then spent 4 hours on the phone with eBay before finally getting it re-instated and forcing eBay to issue an email admitting fault. I then filed a complaint against those members who had submitted false information in order to get the item removed in the first place, due to the fact it was competing at a lower price than those that had them listed. eBay's response--nothing, and not just nothing, much worse. Not only did they refuse to punish the people responsible for trying to damage my reputation, they then threatened me with policy violations when I had the nerve to author an eBay guide, which informed others of what had occurred.

Apparently, eBay only cares about providing a safe and informed environment when it isn't their own level of safety or the lack of enforcing policy bought into question. I was contacted with a message from eBay Trust & Safety (what a joke) informing me that if I didn't remove or edit the guide, I would be hit with policy violations (despite the fact that the information contained within it was 100% true and accurate), a message I interpreted to be a form of blackmail. When I refused to comply, they did indeed issue multiple violations, effectively destroying my business, and this again despite a spotless record, 100% feedback, and Top Rated Seller status. To say I'm disgusted doesn't even come close. They refuse to punish long-term members engaged in fraudulent behavior, thus in effect colluding in it, punish those who speak out, then claim in messages to the innocent party they are only acting in the best interest of eBay as a whole. My advice, never buy anything on eBay again. You are simply getting ripped off by a company and selling environment that cares nothing for honesty or integrity.

Ebay has removed my listings for a product even though I followed all guidelines outlined in their policy. In addition, I have reviewed all the FDA guidelines and found that the listings were in compliance. This listing is for a pulse oximeter device that is approved by the FDA for over the counter sell. According to eBay, via an in-store message, their policy states that only certain brands are approved for sell. I have not found this policy outside of their messages and they refused to provide a link to this supposed policy.

They have no data to base this policy on other than brand bias. Had their medical device policy stated that I could not sell my oximeters, I would not have spent $4,000 on a large amount for the purpose of selling the product on eBay. In addition, there are several hundred oximeter devices listed on their site that do not follow FDA guidelines and eBay policy but they have not been removed.

I feel that I have been treated unfairly. I have contacted them regarding this issue four times. I have asked them repeatedly to inform me of what I must do to add my oximeter to their "approval" list but they have told me that this is not something they can do. When a company this size holds a bias regarding a brand, it makes it very difficult to compete.

I've purchased two things before on eBay but never sold them. I was seriously unsure what to do and only wanted to sell the thing for a flat amount without the bidding. I wasn't even sure if you could to that so contacted eBay. They assured me that it was set up right and even if I didn't like the price, I could remove the item if I wasn't selling it for enough before the transaction ended. Not correct. I honestly didn't know what I was doing so the woman helped me set up the account for $20 minimum bid, assured me that it would not sell for that price and if it did, I could remove it but put the "buy it now" price as $175. Yeah, it sold for $33. I tried to remove the item before it finalized and it wouldn't let me so there was no money exchanged. It's a $175 purse, brand new. If I don't send it out, they are threatening to suspend my account and open a dispute claim against me. eBay's customer service is beyond rude when I tried to explain that I was extremely dissatisfied. They also picked the shipping and I will end up paying out of pocket to ship it. I might as well throw it in the garbage for as much as I'm getting. Extremely dissatisfied. I will not use eBay again.

eBay regularly place 3rd party adds in private sales, helps to pay for the free listing I suppose. I am a registered business seller and as such pay full listing fees. I buy advertising space from eBay for my products. eBay have now started placing 3rd party adverts within my auctions and sales. Now, if I purchased advertising from TV, on newspapers there is no way would be other ads in my slot. eBay did not discuss this with me and I do not want it on my sales. I am a top-rated seller and as such get more page visits than most. Why should eBay earn royalty from my status?

My eBay buyer, destroyed the item I sent to him! He took parts from the item, and then filed a claim with eBay. eBay contacted me, and let me know that he was sending it back, and I now had to send him his money back. I tried to file an appeal with eBay, but they didn't have enough evidence to see the case differently. From now on, what I will be doing is buying things, taking parts I need from them, destroy them, and get a full refund. Why not?

I have been selling on eBay since September 1997. I have over 10,000 - 100% positive comments. On December 28, 2010, I had major lumbar back surgery in which 6 screws, 4 rods and numerous hardware items were removed from my low back. At the same time, the disk space above was fused with 4 more pedicle screws, rods and other hardware. I was off work (at my regular salaried full time position with John Deere) from November 2010 - March 2011. During this time of healing, I reduced my overall monthly sales on eBay.com due to obvious reasons, but still continued to offer minimal items for sale.

On February 20, 2012, eBay did a review of my Detailed Seller Ratings for the period of: January 20, 2011 - February 20, 2012. This is a relatively new program implemented mainly for international and drop-ship sellers which are in an entirely different category than the items I sell and offer. eBay informed me I had received a 1.2% rating (1.0% is allowable = I was .2% over) in one of their four categories:

4). Shipping & Handling Fees

I received a payment from PayPal for an item that sold on February 21, 2012 stating that PayPal was holding the funds from my access due to a lower than average seller performance rating. Upon telephoning PayPal and then being transferred to eBay, I was informed that I fell short in one of the 4 rating categories.

The reason for this lower rating is that I was severely incapacitated during part of their evaluation period due to a medical condition (January March 2011). Therefore, it reduced my total overall transactions which influenced my percentage of error much lower than it would normally have been.

When I discussed the fact I had a surgery during this evaluation time frame, eBay informed me the following: If I had faxed or emailed a letter to eBay and informed them I had a medical condition that was going to prevent me from selling during my recuperation period following my surgery, that period of time would not have been taken to account. When I asked if I could submit a letter retroactively that explained that I was recuperating from surgery during part of the time frame and therefore my overall sales volume was decreased due to my health, they said no, that I could not do that.

I would like to bring to your attention that this information is not clear on any of eBay's pages. I am protesting that PayPal and eBay are holding over $300.00 of my hard-earned money based on an inappropriate rating system and unconsidered facts.

Please advice or contact me for more details. Thank you.

I sold a couple of items on eBay in hopes of some quick money. But when I sold the items I had to see that back in the old days you were able to make quick money on eBay, but now they thought of another way to screw with new sellers. When I received the payment through PayPal I had to see that eBay won't let me withdraw the money from PayPal till I receive a positive feedback (otherwise eBay holds money for 21 days). I understand that it's for the buyer's protection, but if the buyer sees my item and my feedback history and they are confident from buying from me then why that hell eBay has to get involved! I used to love shopping and selling on eBay, but it is just a load of ** now!

I'm trying to sell a truck on eBay. During the auction, a person with a positive rating of 3 started bidding. I read the feedback and couldn't understand why each one was a positive, but stated he refused to pay for auctions he won. Now I know it is because sellers can't leave negative feedback. So eBay continues to allow this guy to attempt to destroy auctions.

I immediately started to cancel his bid. In the short period of time, another bidder, (#2) made several bids, attempting to top the unwanted bidder. Then a third bidder (#3) came in, topped the #2 bidder but not the unwanted bidder. Then the #2 bidder put in a bid to attempt again to top the unwanted bidder. During that time period of two minutes, the #2 bidder was second. After the unwanted bidder was removed, #2 bidder's bid dropped back to just above the #3 bidder. Ultimately, the #2 bidder won the auction. Now he refuses to pay, stating that he walked away and became interested in another truck in the two minutes around midnight. I checked and he did not purchase another truck on eBay.

eBay's rules state that a bid is valid until cancelled. Also, a bid is just a bid while the auction is on, but when it ends, the winning bid results in an offer, an acceptance, and a legally binding contract, according to my interpretation of the Uniform Commercial Code. I am in the process of filing a non-paying bidder complaint with eBay, but also hope to pursue this in small claims court. From reading here, I do not expect eBay to be very helpful now. I don't do much on eBay, but apparently at some point they changed and went from being good to pretty worthless. That is unfortunate. But now I know.

In 2011 I listed for sale a 1936 German cigarette cards album, filled with cards of ancient German history (i.e. the 13th, 14th, 15th centuries, etc.). I sold the album. Buyer paid. I mailed it and he left positive feedback. Exactly 2 weeks later I received an email from eBay stating that the auction was canceled and the item was deemed "hateful or discriminatory." The problem with this is that I work diligently to make sure that I don't list anything that goes against eBay's rules. I searched this item as I know that eBay is particular about anything related to Germans in general, yet at the time I received the cancellation there were 50 more auctions for the same item. One was the same item that had been listed numerous times with no sale, but was still up for auction the umpteenth time.

Normally I would just write it off, but this one thing cost me my 20% top rated discount, which amounted to about $125 per month for 3 months as my sales averaged around $8000 a month in 2011. I called eBay and spoke with a man who put me on hold. He came back and said he saw nothing wrong with the auction and didn't understand why they would cancel it, but that he would connect me with the people who deal with the cancellations. While being transferred I lost connection and called back. The 2nd time I spoke with a woman (both were Americans and not foreign subcontracted employees). She also put me on hold to check the auction, and said almost verbatim what the man told me in my previous call. This time my call went through and I spoke with a woman who, after explaining my issue to her, put me on hold for nearly 10 minutes.

When she returned, she told me that she could not explain why the auction was canceled but that she would send me an email explaining to me why some auctions are canceled and what hateful/discriminatory means. If I could ever pull someone through the phone, that would have been the moment for me. Needless to say I never received the email and I lost my top rating for 3 months. Just got it back at the end of Jan 2012. This is one of many issues I have with eBay. I could go on about the irony in eBay's treatment of German Nazi history in general and how they treat sellers, but just the thought of how abusive they've been to me as a seller when we are their only real customers raises my blood pressure.

When going to print out a shipping label on eBay using priority flat rate, there is no warning from eBay that you are not provided any type of seller protection. In fact, the number is even referred to as a tracking number, when it is not. I shipped something flat rate, and the buyer claims they never got it. Since flat rate doesn't provide tracking, I am out the item and the shipping money. This is just one of many horrible stories I have experienced on eBay. This, to me, seems like a clear cut class-action lawsuit case. They are claiming something is tracking, and not informing sellers of the risk.

What is it with eBay's auction site? My son's account was closed down, and eBay has suspended my account and taken off my listings, because of a shared address. We don't use the same financial info, and when you contact their outsourced customer service number, you get nowhere. I am very dissatisfied, because I can't even make an appropriate written appeal. They are killing the small business owner, and promoting the eBay stores, many of whom sell non-authentic items. Perhaps, some other online auction site will grow to compete with eBay, because they are certainly a monopoly!

I sold a collectible item on eBay, shipped it to the buyer (with proof from my local post office) and now buyer claims he has not received the item. As a consequence, eBay's resolution center made a decision to force me to reimburse the buyer plus eBay's selling fees. Not only was I lied to by customer service personnel (we will call you back within 24 hours which never happened), but a decision was made by eBay's resolution center that seems to me illegal.

And no point in the selling process was I informed that I have to ship the item with tracking information. Now eBay's resolution center claims that it is stated in the buyer's protection policy, which is by default and definition a protection policy for the buyer (not seller), and nowhere within this policy does it state that the seller has to comply with it. With the threat of going to collection, eBay forced me to pay. I feel I was being robbed several hundred dollars in this matter and would consider a legal complaint against eBay if resources were available.

My husband and I both sell on eBay with separate identities. We also sell different items, he sells used medical equipment, and I sell new home furnishings and decor. We have everything separate, like email addresses, bank accounts, PayPal, etc. The only thing that is common, is of course, is that we share the same address since we are married. My husband has had some trouble with his eBay account, and his recently became restricted. His DSR's are low, and he had a couple of recent claims, including a chargeback, which was just settled, as he had issued a refund through PayPal.

As soon as his account became restricted (but he can still sell), they took all my listings off and out of my eBay store (total of 700+) listings, and said that I was no longer able to sell because I had violated their policy of quote: "Registering new accounts or using other existing accounts to avoid buying and selling restrictions or limits or other policy consequences." Which of course I hadn't, being a silver power seller with always a 100% or near 100% feedback over the course of 7 years.

They said it was because of my account being linked with my husband's account (they showed his account ID). So I guess they were afraid that my husband would use my account to list some of his items, and it seems that they were counting his account as "my" account too. I explained 3 times in email, and twice by phone, that there was no way that I would allow him to list his used medical equipment in my new home furnishings eBay store, nor would I want to jeopardize my feedback score and DSR's.

Now that last email said that instead of the 90-period where I could appeal their decision (after my husband's DSR's had improved to Standard Level for 90 days), quote from the end of their last email: "If you continue to appeal, your account may end up being restricted indefinitely." So now I am afraid to call or email them again, as I fear indefinitely may mean that I will never be allowed to sell on Ebay again. And I depend on this for some of my income (like my grocery money)! This is just not right, to link my husband's sub-standard account to my stellar account, and then let him go ahead and sell, but me not at all.

I have been an eBay user for over a decade. I am not a power seller/buyer but I do tend to look to eBay often. As of yesterday, I think this has now changed with regard to selling on eBay. I am completely shocked at how little protection sellers get from eBay. I sold my old iPhone 4 prior to Christmas on eBay. I stated right in the auction that the phone was an AT&T phone and that I did not accept returns. I also mentioned that the phone would work with T-Mobile with some it works. In no way did I mention that the phone was already jailbroken or unlocked and ready for the T-Mobile network. I have friends using the same phone I was selling with T-Mobile, so I know that it works. I also did not offer to help the person buying the phone jailbreak or unlock the phone for use on T-Mobile's network as part of the auction.

Anyway, the phone sold and was shipped to the buyer. I even paid more out of my pocket for expedited shipping to make sure the buyer had the phone by Christmas. The worst part about this is that I had a lot of people asking about the phone and I would have had no problem selling the phone many times over. I shipped the phone and it was delivered a few days before Christmas. I then heard nothing from the buyer, so I assumed that all is well.

At least until yesterday, when the buyer contacts me to inform me the item is not as described and initiated a case with eBay to get her money back. She wrote that she has tried to get the phone working with T-Mobile and that it will not work. She has talked with her friends and also one guy from a T-Mobile store (I'm sure the guy from T-Mobile was really serious about helping her get the AT&T phone jailbroken and unlocked) who could not get the phone to work with T-Mobile either.

So, she writes to tell me that the phone does not work on T-Mobile and that she wants her money back. I responded by explaining that I'm sorry she has had issues but that the phone was sold as an AT&T phone without the option to return it. I never made any claim that the phone was ready to work with T-Mobile, or that I would help her with that. I would assume that anyone buying an AT&T phone would at least have some idea how to get the device to work on another network prior to purchase.

That said, I know what it's like to make a purchase by mistake and I would have been happy to help had I known sooner. Had she contacted me right away with her issue, I would have been happy to work with her as I've done with others in the past. I have worked hard to keep my 100% feedback rating and I would have had no trouble selling the phone to someone else at that time. My issue with this is that not only did she not contact me one time during the month plus after receiving the phone, but she also spent the month doing who knows what to the device trying to get the phone to work with T-Mobile.

I told her that due to the time she has had the device and the various things she had tried to do to the phone to get it to work, that I would not accept the phone and refund her money. While I've never tried to put an AT&T phone on T-Mobile, I spent about five minutes on Google and came across multiple sites explaining how to do what she wanted to do. I then attached three of the sites for her to reference to the message I sent back to her.

As far as I was concerned, this buyer with a total of (1) feedback rating was trying to scam me. I've read a lot of complaints from eBay sellers where they say a Rolex watch was sold only to have the buyer file a complaint with eBay after the watch is delivered claiming that the watch is a fake. eBay does nothing except rule in favor of the buyer and force the seller to issue a refund. Well, once the watch is returned, it is now actually a fake, that was replaced by the buyer. eBay takes no responsibility and it leaves it up to the seller to seek legal help.

Well, my case was escalated last night, and by this morning, eBay had ruled in the buyer's favor. I was given no reason why (I used the all of the very "generous" 1900 words I was allowed to plead my side of the case last night) the ruling when to the buyer. The only thing I was told was that my item would be returned, my PayPal funds were frozen and that the buyer would get a refund as soon as she could prove the phone was delivered to me.

eBay will not check with me to make sure the phone I sold is the same one I got back before issuing the refund. As far as I'm concerned, I can easily be getting a bricked iPhone back that she destroyed by messing around with the phone. I also have no idea what the physical condition of the phone will be when it gets here. She bought a like new phone in great condition with no scratches. Who knows what I will get back.

All I know now is that regardless of what I get back, she will have her money back, and eBay will no longer have anything to do with the issue should there be a problem. I called eBay customer service and I have to rank them up with Dell as the worst customer support I have ever had to deal with. I work in IT and correspond with companies all day. If the girl I talked to is indicative of the organization in general, then I worry about how long eBay will be around.

As of now, I have no plans to sell on eBay again. Why would I? Fortunately, I still had the money in my account. However, the money was going to go towards some carpet we were putting in this weekend to replace existing stuff that our small kids are allergic to. Now, I need to look elsewhere for the money. How long before I'm out of the woods with people that have bought from me on eBay? A year? Retail places like Best Buy only give you 14 days on electronics, yet eBay will side with the buyer for months it seems should the buyer be some lowlife that wants to work the system. There is just no peace of mind for me as a seller with eBay considering this.

As of now, I'm bidding farewell as a seller to eBay and I will make sure everyone I work with and associate with knows why. I will also warn them about what to expect, so they will at least be prepared. I've since spent some time out on the internet and I'm shocked at the number of legitimate sellers have been burned by lowlife buyers and eBay protecting them. I wonder how many eBay sellers are actually aware of the potential dangers of selling on eBay. I know I had no idea.

I bought a piece of China from someone. It arrived broken and now, apparently eBay won't do anything to help.

"New" eBay 21 day hold on funds is killing business (not just mine). Middle of the this month, I get notice on a "new" 21 day hold on funds policy on my account, eBay fees are due at the same time. Funds are on hold, fees are not going to get paid until the funds are released and my account gets suspended for non-payment of fees because of not enough (usable) money in my PayPal account. It's very nice catch if you ask me. I have to wait for my money yet they, of course, won't wait for theirs!

I had some guy message me to tell me, he felt my prices were too high, and that I was conning people. I explained the item was $100 each, so selling at 120 doesn't even cover the item, postage and fees. I just wanted to get rid of them, without losing out too much money. He then started sending insults to me, and then said I won't be able to con people much longer, then another account bought both the remaining items, but didn't pay. When I looked into it, they both had the same last name, and the same address. That says its all, really. He then started playing stupid, saying he had no idea what I was talking about, and now I've got to wait for eBay to intervene, and in the meantime, I'm down in fees, I have 2 less slots I can fill with items, and will probably end up with a negative feedback, which will take forever pestering eBay to remove. I just know it. The sellers aren't protected enough, these days. It's getting silly.

eBay fails to protect sellers from people who demand money or will ruin your feedback. I recently sold a Ham Radio amplifier on eBay to a person living in PA. I have been a member of eBay since 1998 and had 100% feedback till this latest sale. I took great care as I have in all sales to double box the item and strap it with strapping tape. My UPS guy even approved of my method. The buyer opted out of insurance but I fully insured it out of my pocket anyway (just in case). The item arrived at its destination and I immediately got a letter stating it was damaged in transit. I responded sorry that happened but I took out insurance to save us both. I need photos and a quick synopsis of what occurred in his own words so that I would a claim for him to be reimbursed .

The buyer wrote back. No can do. I do not own a camera and will not fill out any sort of form and accused me of trying to scam him to make money from UPS? He said, send me $109 dollars and all this will go away. I replied I will be happy to send you the amount you requested if you will just help me help you. UPS needs this information to process the claim. Please borrow or take item to UPS store and they will help you. Buyers response, I cannot and will not do that send me $109 dollars or I will destroy you on eBay. I tried once more being nice. I talked with UPS they would be willing to send someone out to help you with this claim and do it in your home. Buyer response no I will not do that either send me $109 dollars to make this go away!

At this point, I had exhausted all my patience so I turned it over to eBay then escalated it so that would handle it. They obviously got the same response. About a week later, they sided with me and I thought this was finally over. Nope, he leaves horrible feedback as he said he would do if I did not give him what he wanted. So I contacted eBay. They said they will do nothing to remove this from my account. I feel this is wrong on so many levels.

They know the story, they side with me then send me a letter stating so with the line this will not count against me but allow him to defecate all over me in feedback. I am told my only recourse is to respond to his feedback. So I put a civil response, case opened. eBay sided with me, item left here perfect condition. The seller responds in feedback with even worse feedback than the first time. But I am not allowed to even respond to his slander. I am innocent but being treated like I am the person at blame here. eBay has lost all of my respect for allowing this to take place.

I have been an eBay buyer and seller for 13 years. I maintain a 100% feedback. I ship promptly and charge minimal shipping charges (often less than the actual fees). One buyer in the past year rated my shipping fees too high. This put my "seller performance" rating below standard. This resulted in my search placement being lowered, and my PayPal funds placed on hold for up to 21 days.

This is beyond absurd. I reviewed the shipping fees I charged for every item sold. None were excessive. I have no recourse, and no appeal process. I realize that I can choose to not do business with eBay and PayPal which will likely be my decision. However, this process that eBay/PayPal is practicing is unfair and likely illegal. My sympathy goes out to those who use eBay for their primary source of income. This process effectively paralyzes many sellers.

I had been a full time seller on E-bay for 7 years. I make renaissance/pirate themed costumes. I take the buyers' measurements and make a costume for them. I list 30 days to ship, not because it takes that long to make, but I used to get a lot of orders and I needed time to get the earlier orders out first. I had bought fabrics and supplies on my first account and also sold on it as well. I had over 400 positives. I decided to create a seller's account because my feedback reflected where I had gotten my fabrics from and I did not want any competition discovering my sources. My new account was started in March of 2007 and I had 365 positives.

E-bay changed the format of their listings about a year ago. I have to fill in certain amounts of information and it is shown at the top of the screen. Very few people scroll down to actually read the listings anymore. There are many new as well as occasional buyers on E-bay and they do not understand how to use it. I had gotten many people who did not want to wait their turn in line, they did not read the listing, or they forgot about the 30 day wait.

I had quite a few customers that did not mention when they had needed their costume upon ordering it. But they would tell me on a Monday that their event was the following Saturday. This happened at least 2 or 3 times a month. I had to drop what I was doing, make their items, and then resume working. This scenario helped to create 2 of the 4 negatives I had received from March 2011 until July of 2011. One of the remaining 2 negatives was because I did not answer a lady's e-mail in less than 24 hours, even though EBay's policy is 1 to 2 business days and I had answered all of her other e-mails the same day. When she sent me the e-mail, there is a notice from Ebay to give the sellers 1 to 2 business days to respond. She is one of the ones that rarely uses Ebay.

The last negative was from a 21 year old guy who was ordering a ladies costume for his girlfriend. The costume had a white skirt and he wanted red. He thought it took too long for me to make another skirt, so he gave me a negative. I had gone through the feedback that he leaves and he complains about a lot of things. Again, he rarely uses Ebay.

I had a lady from Israel purchase a shirt from me in October of 2010. I told her that I have one more order to make for Halloween, and then I will send her shirt. My listings are 30 days but I would have sent her shirt out in a week. She never paid for it and she gave me a negative. In the negative she said she had paid for it but I would not send it to her. I had to call Ebay 3 times to get it off of my account. The first 2 said it would be done and nothing happened. The third one put me on hold and they took it off while I was on the phone.

I had a lady order a wedding dress from me. She is a truck driver and she told me to send her dress to her dad's house. She had e-mailed me a couple of days before she had gotten home to see where her dress is. I told her it was on the way. She got mad and gave me a negative because I had not sent the dress out yet. Her wedding was in July and this was in January. I had told her that I did not want to send the dress so early because she will lose weight. And since I use grommets and metal boning, she would have to find someone who can alter it.

When she got home, she did not see the dress so she changed the negative to a neutral. She had even filed a dispute and a chargeback. So, PayPal took hundreds of dollars out of my account and I had to wait for weeks to get it back. I told her that her dress had been delivered to her dad's house just as she had asked. Her dad had even left her a message to let her know it was there. The kicker is a week after she had received her dress. She sent me a picture of another dress that she liked better and wanted me to make that one for her. I called her to see if the first dress fit her and she had not even tried it on. It ended up being 2 inches too large because she had lost weight, just like I had told her.

I have had people file disputes with eBay because I did not answer their e-mails in as little as 2 hours, even though I had answered all of their other emails the same day. It happens a lot with Ebay. I have told Ebay customer service about this and all they say is "We get a lot of complaints from other sellers about this."

When a new person signs up for E-bay, their searches are under best match. Because of my 4 negatives, my listings were put on the bottom of the best search results and there were 9400 people ahead of me. I rarely had people looking at my items. I had an entire store that I was paying $15.99 a month for. I closed my store because I did not want to pay extra money for a store if no one was looking. After a few months, Ebay restricted my account to 6 items a month. I would call Ebay for different things about my account here and there and they were not much help. They do not let you know how long your account would be restricted. They will not transfer you to the department that makes the decisions either.

I had called again at the beginning of January 2012 and wanted to know when some of my low ratings should fall off. He told me that 2 of the 5 low ratings would be falling off in January and I would be an above standard seller again, as they only allow 3 low ratings in a 12 month period. Negatives and low ratings stay on your account for one year. He also told me to list the 6 items that Ebay allows because it looks better and once the 2 ratings fell off (this month), I could ask to sell more items. So, that is what I did.

On January 9th, 2012, Ebay indefinitely suspended me. I called Ebay 3 times and had gotten 3 different answers. The last one told me that my numbers had not gone up in a year so they suspended me. I can no longer sell on Ebay, ever. How can my numbers go up only being allowed to sell 6 items a month and Ebay counts my low scores/negatives for a year? Not to mention, they put me at the bottom of the list, so I did not get a lot of people even looking in the first place. I had to list my costumes as an auction and start them at 99 cents just to get hits. They were selling for less than half of the cost of full price. Even if I would have listed all 6 costumes every month, my numbers would not have gone up, because if I had sold all 6 costumes a month, less than half would leave feedback.

The last Ebay rep that I spoke with said that it was my responsibility to get in touch with them to see what I could do about getting my account up to par. I told her that I had called numerous times about this and no one gave me any tips until a week before my account was axed. I have since gone on the internet and believe me, there are many disgruntled Ebay sellers that are abandoning ship. I do not know what is going on with Ebay, but no corporation is too large to fail. Sellers are the ones that pay Ebay. Sellers cannot give buyers negatives. Our fees are going through the roof. They are charging fees on shipping charges. The buyer can leave a negative because they did not get an answer in less than 24 hours. But Ebay's policy is up to 2 working days. They will tell you that feedback is the opinion of the buyer, but yet they use these "opinions" to evaluate your account and my opinion of a bad buyer does not count. When the sellers are gone, there are no buyers and no monies for Ebay.

I opened an Ebay and PayPal account and started selling on October 9, 2011. I was told that in 90 days if I met all of PayPal's requirements that the 21 day hold on my funds would be released. In that 90 days, I received 126 positive feedbacks, a 100% dashboard rating and no negative feedback. Four days before the end of the 90 day probation period, PayPal sent me an email saying that they had reviewed my account and found that there was a high risk that there might be a problem with refunds and shipping, even though there was absolutely no evidence to that effect.

eBay's policies regarding the buyer protection have pushed me to never use eBay to buy or sell anything ever again. I listed my old iPhone 3G and clearly stated that it was used, has scratches on the back and no returns. I posted pictures of the front and back to show condition, which was almost new considering it is two years old. I sold it with free 3-5 day shipping. The buyer really needed the phone so, to be nice, I shipped it overnight at my cost of $27.

I get an email eleven days later from the buyer saying that the phone is cracked and scuffed on the back and the home button isn't working. It worked perfectly fine when I mailed it and it was definitely not cracked or scuffed on the back. He wants me to pay and have it fixed. He sends me pics and a video of the phone. The back is clearly damaged, not even close to the condition in my pics and the home button did work; he just had to press it down a little harder than he thinks he should. He clearly dropped it or something similar and has damaged it slightly.

I told him that I'm not paying to fix it or taking it back. He files a complaint with eBay. I submitted pics from the listing and explained that I clearly stated that it was used, no returns and that it is not in the same condition as I mailed it. Plus, he has had it now eleven days, not one or two. If it was in this condition when he opened it, I could see asking for a refund. eBay sides with him and now, I have to refund the full amount. I'm out of the $27 I paid to overnight it and I get back a now damaged phone. How is this close to reasonable? No returns is not no returns with eBay. Its use it, damage it, and get your money back - apparently under eBay's definition of "No Returns." Maybe, I should have picked three day return or seven days. Would that have mattered since he decided eleven days later that it was broken? Probably not.

I have heard the horror stories about selling on eBay but figured that since I was honest, posted pics of everything and shipped for free, I shouldn't have any issues, I was wrong. I won't sell anything again and on top of that, I'm done buying too. I will not give anymore money to a company that clearly doesn't stand behind what's right and wrong.

No rating. The service is so bad. I have the same issue as many on the complaint site have. I am a casual seller on eBay. I sold an item and like others was waiting for the PayPal funds to clear. I was surprised to find that PayPal, which is eBay, put a 21 day hold on my funds. That had no problem taking the final Cost fee and PayPal transaction fee right away. When I questioned PayPal, I was told it was because I do have 25 positive transactions in 6 months? I sell items maybe twice a year. This policy is an outrage.

I will be canceling both my eBay and PayPal accounts. I will be encouraging others to do the same after this total disregard to people to fatten their own pockets.

I have to say, reading all of this on the website here makes me feel less alone. I have been a victim both by buyers, eBay and PayPal. Robbing Peter to Pay Paul isn't even a good enough description to what I am going thru. I have been selling since February 2011. I was a seller back in 2005 as well. I got back into this to kick off a small business to add income to our household. While I have sold a bunch, I have been killed since the new policies rolled out and buyers have all the power. It **! I am kissing butt to buyers just so they won't leave bad feedback so my accounts and selling don't get any more frozen or limited!

I have issued refunds per eBay's advice when a "problem" has come up and more than half the time I never saw the item again. So, technically they stole from me! I am also fed up with the PayPal holds that eBay causes. I am not able to pay for and process anything because of these holds the way I should be. It is an unjust system. Just today I had a buyer e-mail me that he wants a full refund on a pair of earrings that he bought and admitted he broke once the item got there.

That is robbery! I am disputing this, but I doubt I will win. It is highway robbery (what eBay is doing) I really don't know how this is legal? I am checking out some other sites that a seller below recommended. I have had it with them! I am paying them out just as much as I am making. Why keep the torture up to break even?

When I listed a $7 book for sale on Ebay, I did not notice that the box for bold title was already checked marked on (I did not choose to have that feature) and a $2 fee was charged to me on a $7 item that did not sell. Please note that this box is located bellow the Gallery Plus box and the Subtitle box and none of these two are checked marked. Why is the bold title marked on? It is obvious that Ebay is doing that to trick people like they did it to me.

The $7 item did not sell. It was re listed, did not sell again and a $4 was charged to my account. This is unfair. I try to contact EBay over the phone to file a complaint. I was put on hold and transferred three times, waited 45 minutes and was not able to have a resolution for the problem.

EBay is unbelievable. I was just told my funds would not be available until approximately 5 days, after the buyer receives the product. Why? Because out of 100 transactions (and all positive, I may add), 3 or 4 people put 2 stars on mailing delivery, instead of 4 stars. 3 or 4 people out of 100! Those people probably didn't even know what they were doing. It is like eBay is sentencing sellers to 30 years in prison, for stealing a candy bar. I've tried calling numerous times, and I get the same robot answers. How am I supposed to keep a business going for this ruthless punishment? EBay started charging us fees on shipping. We lose money. So, if it costs $10 to ship an item, I might charge $11. Now the buyer sees that as gouging him or her. Us sellers are in a no win situation. I can't express how frustrated and irate I am with eBay. They have completely ruined my cash flow this holiday season. Why are they doing this? Is this even legal?

I have been a good seller for over seven years. eBays new policies are flawed. I do not know how they can hold funds legally including money sent for shipping because of a few bad buyers. I did the math and the percentage of unhappy buyers to happy buyers is .0019 of all my sales. It's not a bad success ratio for any business. Well, eBay froze my funds because my shipping time DSR fell below standards and I have always shipped within my ad time frames; it is USPS that is slow.

My funds got frozen and they hit my personal account for fees and shipping when PayPal was holding more than enough money. I want to know who gets the interest and is it legal to hold money for shipping. What a joke. eBay must want to go out of business.

I have always ran my eBay business above-board and have refunded customers promptly when the issue was valid with eBay's resolution center. They are no longer good business partners for sellers. All they care about is the buyer even when the buyer is wrong. I cannot control my business and I have always paid their fees on time on eBay so I will jump to eBid.net. I am already on ecrater.com.

I had to use personal money to run my business when I had earned more than enough money to pay fees and shipping on PayPal. It totally screwed up my Christmas this year since I am most active for the Christmas season. Why would anyone want to have a business partner like eBay. I have been with them over seven years and they have changed. In my opinion, they do not see sellers as business partners even though we pay them all the fees. How can you run a business when they hold the money you make to run your business?

I had to refund over $350.00 in sales because I do not ship until funds clear and I had no access to the money that the buyer sent for shipping. No more eBay.

eBay after 5 separate phone calls was unable to resolve my issue which was prompted by receiving negative feedback and holding of our funds for 21 days. These are 2 negative feedback within 30 days neither of which was our fault, one because an item was listed as having 20GB of memory and had 20GB of memory but buyer gave negative feedback saying it should have had 80GB? The second was because we would go to the post office after we shipped an item and have the item re-routed to the oil fields in Africa. We did everything we could, advising buyer to contact address of record post office to have his mail forwarded, and also advising we had shipped item the day he paid for it and had already shipped item the day before the change of address request.

eBay told us to wait until the 20th, and then on the 23rd, the problem was still not fixed. Customer service is an endless hold (so they can find the correct script) and no resolutions are available. I am stopping the eBay store and encouraging people to go elsewhere as sellers. If the sellers go, the buyers will follow.

eBay is a fraudulent system. I've been on eBay 10 years, and have been below standard since July, due to bad buyers (I've had 3 negatives in 10 years, so I know it's not me or my business; it's the buyers). Same thing to report as everyone else. I've been using Ebid.com. Fees are 3%, it's free to list, with one free picture (each extra is 5 cents). It's slow going though, because it needs buyers. Check it out, we need to leave eBay behind. I also sell on Addoway.com, and Smashion.com (for people that sell clothing). Hopefully, enough people will eventually walk from eBay, and their ship will sink.

I complained to eBay about four buyers that never paid for my auction items and also the fact that, as a seller, I have no recourse to tell other sellers to watch out for these particular non-payers. eBay has now removed any possibility of anything but positive feedback for a seller to leave concerning the actions of the buyer while buyers can leave any comment—whether positive, neutral or negative. Sellers used to have this same opportunity, but eBay removed this seller's right.

Sellers now are at the total mercy of the buyer. If a buyer wants to try a scam (changing the conditions of the auction after the auction is ended, refusing to pay for the item, postage, shipping or even claiming false facts), the seller has absolutely no way to correct the claim. Oh, you, as a seller can reply to a neutral or negative feedback, but in order to do so you must first indicate that the buyer's actions are "positive." There is no option of neutral or negative; therefore, the buyer never has any neutral or negative ratings—but you as the seller do! The only thing eBay did concerning the non-payers was refund my listing and final valuation fees. There were no repercussions for the non-paying buyers.

I e-mailed eBay about my concerns and asked how I could protect other sellers about non-paying buyers. I received a non-reply email telling me to call them at 866-540-3229, their generic customer service number. When I called I was directed to someone calling herself Louisa (not her real name, I'm sure) who could speak English but had major difficulty understanding English concepts.

I spent close to an hour on what should have taken about 10 minutes because I constantly had to restate what I was saying or correcting her understanding of what I was saying or simply correcting her transcription errors. When I asked for a supervisor, I was told they were all in a meeting. When I asked where she was (what country), I was told she wasn't allowed to tell me that. She also said she wasn't allowed to transfer me to a supervisor or manager or tell me their names. I was refused when I asked to be transferred to a USA customer service rep. She also refused to tell me her corporate office address or contact number. She stated that a supervisor (she wouldn't tell me who) would call me back within one hour. Of course, the call was never made. I will be closing my account with eBay after many years because of this treatment as soon as my current auctions end in 2-3 days.

To withhold funds is illegal. It's like an employer holding your check because you made someone made at work. That's what eBay did to me because they allowed a buyer to say they did not receive an item even when the USPS confirmed delivery. EBay is no longer for the little guy putting up an auction to make ends meet, it's for the big stores and companies to get rid of their junk. You don't see those companies fund held! Holding back people's money is illegal!

Like many sellers on eBay, I have been suffered by buyers who have no idea (or simply do not care) the anguish they cause by entering low DSR ratings and negative feedback. There is no help for a seller on eBay. If a buyer complains about a purchase, there is a pretty good chance the buyer will win. A seller can question and complain about policies, but they get textbook answers when they call for help. A buyer can ruin a seller on eBay with a few strokes of the keyboard. I was once a PowerSeller and Top-Rated seller, however, even though I still maintained top standards in selling (accurate, honest listings, modest shipping prices whenever possible and fast shipping times), eBay buyers ruined that for me. I notified eBay of a non-paying bidder, I received negative feedback and eBay would not help negate it. I was unable to answer a buyer's question in 24 hours, I received a negative feedback. I have tried to get eBay to revise their feedback policy, but they will not even consider it.

eBay pushes "Free Shipping". The sellers are going broke paying eBay and PayPal fees, and eBay wants sellers to offer free shipping, taking more money out of their pockets. I have been angry at the negative feedback, but when eBay and PayPal started putting a hold on my payments, I became irate. I called PayPal and the woman I spoke with blamed it on eBay. I called eBay and all I heard was, "it's a new policy". That's it! I am done with eBay! I have been selling on eBay quite happily since August 1998. Today, I closed my eBay store and in four days, when my last auction items end, I will no longer be selling on eBay unless they start changing some policies and start treating their sellers with some dignity and respect. Ebay was my sole income and now, I will be looking at other online auctions.

I would imagine that a great many other eBay sellers are in this concerned category with me. EBay in conjunction with PayPal has initiated a new restrictive sales linked banking policy. As of last month, if a seller does not have a near perfect mailing costs score, as anonymously recorded by buyers filling in eBay's "star graphic" portion when leaving feed back, of above 98%, or as eBay confusingly shows it a score of 2 or less, PayPal will put a hold on moneys paid to the seller for each consecutive item sold for up to 21 days! This restriction on an account will last until a year passes from the first mailing star graphic down grade initiating it, a revolving situation that can condemn a seller to having restricted and delayed access to their received capitol in perpetuity.

EBay reviewed my account last week just after this policy was instated. And although I have 100% positive public feedback due to anonymous mailing feedback, PayPal has now put an up to 21-day hold on funds paid to me by all buyers regardless of the feedback they might give me. I am sure many others have had access to their fund withheld as well since the beginning of this new eBay-PayPal policy last month! My mailing score was assessed as 3.51%, below standard according to eBay, or 96.49% positive feedback when rendering my mailing grade score as a percentage of all sales made. EBay sites four downgraded mailing scores out of 166 sales over the last year as the reason for sequestering my received funds! This new policy by eBay-PayPal cannot be appealed even with the help of a buyer who wants to change their mailing star grade score.

I have tried to do so, with the help of a buyer, and could not reverse the star downgrade given. Nor was eBay willing to give me the identities of the others who downgraded my mailing costs so that I might try to correct the situation. Such anonymous down grade scoring results in, in my opinion, unfair treatment by what has become the eBay-PayPal internet sales and payment system trust. This new policy impedes the ability for a small internet business to do business and disallows buyers to reassess and change feed back if they want to. The obvious purpose, no matter what the "officially stated" reason, for eBay-PayPal doing this is to increase the "float" of available cash they hold so eBay-PayPal can make a greater profit through the banking end of its activities, accrued interest, credit cards, loans etc., at the expense of the small users of their internet payment service.

From my prospective as a seller, in a supposedly free market, if a buyer knows the mailing costs when buying an item, and buys, then to down grade feedback after the fact is unfair; but I can accept such a downgrade visibly shown with my overall feedback score to provide buyers with pertinent information about me as a seller. However, I find it unacceptable for eBay to use such anonymous scoring to put a hold on my received funds, especially if such a complaint is anonymous and the seller has no recourse to rectify the situation with the buyer. EBay-PayPal is now using this anonymous star grading system, which was originally intended just to inform buyers as to how other buyers assessed the mailing practices of a seller and to allow the buyer to choose if they wish to buy using that information, to hold and use moneys that are not theirs; funds from independent business using the eBay-PayPal internet sales platform.

That is my opinion. I invite other sellers to form their own, act accordingly and make their feelings known. I believe this latest new policy initiated by eBay-PayPal is quite possibly illegal in its scope and application, in that it denies individuals access to funds that even eBay- PayPal acknowledges, on their web site, belong to the individual whose funds are being held.

This situation is in need of investigation by the Federal Interstate Banking Commission since PayPal has, in essence, become an internet bank and it appears to be violating American laws that regulate activities, such as, the with holding of legitimately earned, transferred and deposited funds. The Federal Interstate Commerce Commission should also investigate eBay-PayPal's impeding interstate commerce by unfair banking practices; also, the Department of Consumer Affairs for arbitrarily disadvantaging interstate sellers without providing an avenue to rectify the anonymous feedback that has disrupted their ability to provide service to their customers and any other federal or state investigative organ that might have jurisdiction in this situation.

Likewise, it might be appropriate and profitable for a trial lawyer or group of them specializing in internet law, banking and commerce, to look into this new over reaching policy, recently initiated by eBay-PayPal, to see if a class action suit against eBay-PayPal's recent activities might be in order. If such a lawsuit were to arise, I would be one of the first to sign on to it if asked. Are there other sellers out there of a like mind? This issue parallels and is connected to the concerns of the Occupy Wall Street movement.

Do large multinational, virtual, internet trusts, such as, eBay-PayPal, have the right to stifle commerce and take control of other's monies arbitrarily for their profit? EBay-PayPal has, in my opinion, over reached and strayed into unethical and possibly illegal activity. Like all things that have grown too big and disconnected with its original intended mission, it needs to be pruned. I am now denied access to my funds held by PayPal at the behest of eBay. This I think is an unfair banking practice as stated above.

I opened an eBay account in July to help bring more sales to my business and started selling on eBay in august. I signed up for an eBay store which is $15.99 per month. They have a limit on my account for 10 items or $500 per month. It is now almost December and I have 20 feedback, 100% positive, and it has been almost 4 months. I have been paying for a store, which states I can list at least 50 items per month. I have called eBay several times about increasing my limits and they always have a different answer, a few times they said that they would review my account and make a decision, but they still haven't done anything!

I ask for a supervisor and they tell me that I am not allowed to speak to a supervisor. At this point, I have already paid them close to $200.00 in fees and they still haven't increased my limit. They keep sending me emails like "list 5000 items for free for 1 day", which I can't do. They should not be able to guarantee certain features for a store and charge you, yet limit your account which goes against the guaranteed features. They also fail to issue more than half of the insertion fee credits and final value fees for buyers that don't pay for their items. I have also noticed that they started charging a final value fee on my shipping. I charge exactly what the shipping costs so how can they charge me a percentage of something that I'm not making money on!

At this point, they have been charging me $40 per month on average. I am paying for a store, can't list more than 10 items or 500 dollars per month and no extra features whatsoever. No bold and no theme, the only thing that they are charging me for is insertion fees, final value fees, and the store. Then after eBay, Paypal gets a turn to bleed more money from you. So I'm getting charged several times for the same service, which ends up more than $40 per month for 10 items or $500 dollars!

After accounting for the time spent, I'm not even breaking even! It's not worth it! All I wanted was to give my customers the option to bid on items instead of buying them outright. Ebay has become a huge corporation that just hemorrhages people's money. They pretty much own the entire online auction market. Paypal, which is part of eBay, owns the majority of online payment systems, and Green Dot for all the people out there who don't have credit cards or bank accounts. Last time I checked monopoly was illegal. Ebay used to be a nice online tool for people to use, and now they are like scam artists and frauds. Something needs to be done about this awful corporation! We need to start a class action lawsuit!

I have been selling on eBay for almost 17 years or since they are business. They used to make sellers feel like they were equal to buyers, but now no more. Sellers can no longer leave negative or neutral feedback for bad buyers. If you sell an item and you have a dispute opened by a buyer, you, as a seller, always lose. I spoke with a supervisor today from eBay and he said that they are not biased. That is not true. I asked to speak with a senior manager and I was told they do not take phone calls. I was told that a dispute that I had lost for, a $200 watch, should have been awarded in my favor, and that eBay made a mistake. It was noted in my account that eBay made a mistake, and that they never should had the buyer send the watch back and refund the money, they would return my listing and selling fees, and I would be in no worse shape because of this.

I was told three weeks ago by a representative for eBay that they would refund me my $200 because of this situation, I won the appeal and I had to call to have them refund my fees. That was all they said they would do. So, now this buyer added an item that was not described as negative (not given low stars feedback). I am no longer a top-rated seller. I am below standard, and I just sold an item that kept showing as funds not available in my Pay Pal account. I called and they told me that eBay has put a hold on my account. I called eBay and they said I can get my money after I ship the item; after I enter the tracking number and they can see it was delivered, I will get my money three days later, or I will get my money in 21 days. I told them under no circumstances am I shipping anything without the money clearing in my bank account, not my Pay Pal account. So, they told me I can improve my seller standards and be re-evaluated. Even if I am no longer below standard, they will be holding my funds for 21 days on items I sell for one year.

This is unheard of. They are making money on all of the people's money. They are holding interests from millions of sellers a day! This whole process sounds illegal. How can they keep people's money and now we are being penalized because I will not ship the item until after 21 days when I can take the money out of Pay Pal and have it cleared by my bank. Buyers will leave me negative feedback for this, but just because Pay Pal says the money is there, I have no guarantee.

I run a real business besides eBay, and I don't even do Net 30! I never ship without being paid and knowing the funds have cleared. Is there any way to look into this new practice that they say is not illegal, unethical, bad business behavior and fraudulent? They claim when that when we signed on we accepted their terms that they can put a hold on our funds for up to 21 days; therefore, it not illegal. I do not remember ever seeing that, and I signed-up almost 17 years ago, before they started this Ponzi scheme. They are greedy and disgusting. The people that work there are pawns and have no sympathy, except for the few real people you get, who will tell you that they are sellers too and they agree, but their hands are tied. They need to have seller advocates and seller protection to. As they say, if there were no buyers, there would be no sellers, but as I told them, without the sellers, there is nothing their buyers could buy, and they make all the money from the sellers, not the buyers.

I'm a seller for eBay. About 2 months ago, I notice that eBay was charging me a different but higher amount on the items I was selling from 9% up to 11% on the final value on my items. Then I also notice, they were charging me 9% on the final value on Shipping which lead me to call them. At first, I was told that the reason they were doing that is because some of the sellers on eBay were charging huge amounts of money on shipping and for that reason, all sellers where going to pay. To me this didn't make sense, so I ask to talk to someone who can really explain that to me. Then I was transferred to the right department who inform me that those charges were because I was using there shipping labels to ship my items, which was not truth. Then they agree on giving the charges back to my account, and never did.

Recently, I sold 4 more items and again I was charge 9% on the shipping charges I charge. At this point I contact them again, this time I got a different story. They told me I was charged the 9% for shipping charges because they want to encourage sellers to do free shipping. Shipping the items is expensive and the only reason they want this is because either way they are going to charge 9%,10% up to 11% on final value price. If I was to offer free shipping, I would have to add some amount to the total cost of the item, and they are going to make money of the whole amount. I don't think charging a percentage on shipping charges that you have to pay to ship the item and you don't keep is legal. How can eBay is able to make a percentage on the shipping charges? If the shipping on the item is reasonable the buyer never complains. This is a eBay deal to make more money on the item. Not to help the buyer at all.

My son decided to see 2 items on Ebay so that he could buy a new XBox 360 game that comes out next week. His stereo shelf system sold the first day for $45.00 plus shipping. Shipping is my first complaint. When we placed the listing, Ebay decided that the maximum shipping we could charge is $6.00. So, I have a buyer who spent $6.00 for me to ship the item to him, but yet I had to pay, in all reality, $28.75 to ship it! Instead of my son earning $45.00 from the sale, he earned a whopping $16.25! In addition, he has to wait to even get the money since he is a new seller.

I purchased 10 pairs of high-end headphones from a big box retailer who had made a price mistake, then decided to re-sell those headphones on Ebay for a small profit. I under-cut other sellers for the same item by approximately $12 per unit. Ebay wrongfully cancelled my auctions after every unit was sold. I received numerous inquiries from concerned buyers, who opened claims to have the money held because Ebay unjustly and wrongfully notified them that the items I sold were "counterfeit".

I contacted Ebay on numerous occasions to prove authenticity of these items, to reassure my buyers, and to clear my name as an upstanding seller. I've contacted Ebay 7 times and haven't received a single call back. I spoke with a "Roxanne" in customer service who assured me a manager would contact me within the hour. This was Thursday, October 27th at 12:45pm EST; still no call back. To this day, I have items shipped out and the money is frozen in Paypal because Ebay has not taken action to clear up this mess they've created.

I am spending hours on end working with my buyers to reassure them of the authenticity of these items to close out these cases opened against me. I've even provided each of them with a copy of the original sales receipt. Again, Ebay has been reluctant to try and work with me to clear up this huge mess they've created. At this point, Paypal still has my funds frozen because Ebay refuses to work with me. I plan on opening a civil case against Ebay in small claims court this afternoon.

I sold a Droid X2 on eBay. The buyer kept the phone for a month then lodged a complaint about me saying that the phone was not as described. eBay ruled in the buyer's favor and had the buyer return the phone to me. The buyer said the phone's backlight wouldn't go out and they couldn't receive e-mails. When I received the phone back, I reactivated it on my account and the phone worked fine after I went in and changed the settings back to where they should be. I appealed the case and eBay said they were standing by their rules. I should just resell the phone. I have been a very good seller and buyer of eBay for 13 years. The selling of cell phones is tricky. My phone would not sell now for what it's sold for a month ago. This is just not fair.

To Timothy of Henderson, NV with the vintage saxophone, You should investigate filing a complaint with the Postmaster General. If you shipped it via USPS and the receiver defrauded you by removing parts and is now selling them, that's mail fraud. I'd go that route and let eBay and PayPal know that they're going to be named parties in your complaint since they assisted the fraudster in ripping you off! Don't lie down, go out kicking and screaming!

eBay places a hold on all funds due to a couple low stars in their rating system. eBay put a hold on all my funds in PayPal due to a new policy. I've been a great seller for a long time. They are setting me up for failure as if they don't want me to sell on eBay because I got a couple low stars on my feedback. It put me "below their standards" on my dashboard. So now, they told me I need to sell about 40 items every couple weeks to get it up. But a hold on all my funds prevents me from shipping too. They said they expect me to pay for shipping and all the fees out of my pocket. It's just all complex. eBay is my only income, and is now extremely hard to live. They are holding over $1,400 of my monies. They said they will "reevaluate" me again in 35 days. By then, I'm bound to have some more low stars due to slow shipping. They are just setting me up to fail. Just a crazy thing. This is a bad policy for good people.

I've just spoken with a supervisor at PayPal regarding the 21-day hold policy. Bottom line, any eBay seller with less than 25 transactions during a six month period will have holds placed on available funds. It's clear to me that this company's intention is to only do business with big sellers. Also, I went through two customer service reps before finally getting a supervisor who would actually give me a simple yes or no answer to my question, "Will you remove this hold from my account?" I explained five times that I was not interested in the company's justification for placing the hold just a simple yes or no. Oh, I called at 04:30 Pacific time trying to avoid the log jam. Email inquiries had provided no answer.

I was brand new seller. I was selling 8 items from different ranges of price they cost me to buy. I did save minimal amount I needed and a woman in Ebay helped. Mean while, when the thing was almost over I had to cancel the thing. There was close to 300 dollar brand new merchandise to sell. Something went wrong and all because of this, I winded up with -3 negative feedback. I have disabilities.

I refunded one and they still defame me with all negative comments. Am I suppose pay a store 66.00 for a horse table and sell it for 18.00 and then another horse table for 10.00 when I have to pay 66.00? I am talking about brand new things. When I set it up, it was set up for 70 minimal that I need. So we bad mouth to get it for hardly nothing? Get accuse of cheating someone. There is New Christmas ointment that suppose to sell for 29 and they cost me 8.30 and I suppose sell it for .99.

If I did not cancel it, I would be in debt. I did not screw nobody by canceling, it is my reputation. I am on SSI. I just started this and my goal is to get off SSI. But because I could not sell that low, my name is ruined on Ebay. I call this buyer defrauding the sellers. Yes, if I had the money I might have been able to pull it off. One item or 2 items. I was hoping the horse table profits would pay for the small items plus shipping.

Now my account is banned and I responded promptly to all these emails and wrote sorry to these buyers. They still went and gave bad feedback and one was almost demanding to give her item that she won. The system did not save the minimal amount I needed and bay helped me. I follow their instructions on how to cancel it under the circumstances and they admit something was wrong with the system.

I have -3 negative score, so the system has me beaned for a time. It is demonizing for a new seller just learning how to do it. I feel setup. It was embarrassing to me and I was hopping to make some little money. I feel assaulted that they want to buy stuff and if you cancel you are bad and cheating them. One was refunded and I was up all night trying to communicate and respond to them promptly. Blood thirsty. Sorry means nothing.

One person bought an item for 5.21 with another seller then want to buy it off me 3.25. Seller are being cheated. That seller did not make anything on 5.21 and I went in the whole and we call this honest on Brand new items. So my name was ruined for the sake of getting some so low, almost stealing it. I was not going to be a total sucker so that what it amounts to. I get bad mouthed. Don't stand a chance.

eBay has become a total rip off for sellers. It gets an average of 20 to 25% for its service, which provides no protection for the seller. They use some half-baked software program to rate sellers based on information gleaned from a buyer's input that is checked neither for accuracy or honesty. It is then used as a basis for eBay through PayPal to hold up payments to the sellers, allowing PayPal to make profit on the interest of funds held. eBay claims they do not control PayPal and PayPal on the other hand says they are not a part of eBay and that funds in PayPal accounts are the sellers' funds. So how come it seems eBay can at anytime control those funds? Also on the dashboard issue there is no way to find out exactly what the complaints are. eBay claims they have no way to "see" the complaints so they cannot tell what the seller needs to improve on. They also suggest that you ship items immediately upon receipt of funds in PayPal, which takes about 4-5 days. If there is a billing problem, they can "hold" your funds. They do say if you ship an item and don't get paid they will send a nasty letter to the buyer.

They give no protection to the seller at all against scammers or bogus buyers looking to run whatever scam. The newest of which is to buy something, receive it in the mail, strip it for parts and then claim it's not as described. PayPal refunds this but seller is stuck with a piece of junk. eBay will not research on such a case. They say if many complaints are made they will look into the buyer's records. Of course a buyer can set up new accounts in a heartbeat and eBay does not check out if there are multiple accounts. They over charge on fees and combine the purchase price with shipping cost then take a percentage of the combined number for compiling fees. They make money out of trying to force the sellers to use the eBay postage purchase system. If you have a private account and manually list tracking numbers for some reason they do not appear on the listings as quickly, so it is suggested you use eBay postage purchase which shows up immediately.

If you find another system for online selling kindly let me know. Nine years with eBay and I am through, they are so greedy and it's sickening. Because of this, I am losing clients for my business and I am unable to pay bills using PayPal because they are unreliable and I never know what funds are available. Instead of increasing the amount of sales I make on eBay I am seeking for other venues for sales.

I sold a vintage saxophone to an eBay buyer with the user name **. This item was sent just as described in the auction. Once the seller received the item, he wanted half his money back, but my auction return terms were "no returns, no refunds". I was going to give him some money back as a good customer service show of faith. I told him once his payment cleared in PayPal, I would refund a partial payment. He then opened a case with eBay saying that I misrepresented the item and he wanted to return it. eBay froze my PayPal account and decided to reject my terms of purchase agreement and refund him the entire amount. This left me with a loss because of the shipping charges and PayPal charges I incurred because of the selling of this item. I could get over that poor decision made by eBay, but once I received my property back, he had removed the vintage mouth piece and brass mouthpiece cover, and reed ligature from the case before returning it to me. I filed an appeal on those grounds, spoke with a case handler, was told due to the value of the missing components, I would receive a full refund. Once the case had officially closed, they once again found in his favor. I looked at his current auctions, and 5 of the items he is selling are vintage mouth pieces with brass covers and ligatures. He has stolen from me and I have taken a huge loss due to eBay's buyer biased refund practices. These items he stole are being auctioned for $350.00 to $1800.00 per set, depending on their rarity. That is more than I sold him the entire sax for. I noticed one of the auctions is for a similar year instrument by the same manufacturer, complete with what I believe to be my stolen components.

I have suffered loss of money and property, my property is no longer original and complete and has very little value now, yet eBay will not help me in any way to get my property back or make good on compensation for my loss.

I sold a Blu-ray player online. Paypal received the payment and they put all but the shipping cost on hold. I shipped the item and it was received but I have to wait 3 more days to be paid. The item was sold on the 16th of October but I won't get paid until the 23rd, and I have to pay them for this. I did my part, I just want to be paid a little more promptly.

They're holding money in Paypal for long periods of time. I can't do anything about my complaint. No customer service, the bad rating system is limiting the sellers and costing them money while eBay and Paypal reap all the interest on the held money. A very bad company to do business with. I speak from experience, having sold for over 10 years on this platform. The last year has been a real mess with this seller dashboard software that is like looking at a trouble report and having no ability to address it specifically.

eBay restricted my account for selling so I called in today to close my account. However, they are saying that they can't close my account because my account is restricted. This is total **. I just want to close my account and forget about eBay. I do not want anyone to use my account to purchase.

I have been a seller on eBay for nearly 10 years. Last year, I had a few people who gave poor ratings for "their opinion" that my shipping was too high. 9 months ago, I received an email from eBay notifying me that my account is "Below Standards". Within a month, I had my account restricted on the amount I can sell per month. Then suddenly, two months later (with no further issues on my account), my amounts was restricted even more. Within another month (still no further issues), my Paypal was frozen and on and on and on it goes.

It has now been over a year and eBay is still freezing my account. I have called several times and was initially told by four employees that "it will fall off in Sept." So Sept. came and still frozen. I called again and I was told, "oh no, that won't come off till Oct." I asked to speak with a supervisor and was told "no". It is now late Oct. and still frozen! I have had no bad feedback, I have had all high marks and yet I am still being punished. eBay has made it clear that sellers are not a priority. The "Customer Service" they claim to offer is a joke. I'm frustrated and would really appreciate being treated like a person! From a seller with a 3200+ rating with 99% positive, eBay you make me sick!

I am fed up with eBay as a seller for the same reasons that most everyone else are posting here. I have decided to do something about it and am in the process of developing www.offerama.com. I hope to have a beta live by November 2011. I would appreciate your support and any comments. In regards to eBay, they just sent me an email yesterday basically telling me I suck as a seller, even though I have been selling on there since 1999 and have 1337 positive feedback. Here is my e-mail I sent them in response on 10/12/11. Of course, I know I will not hear a response from them:

Dear eBay,

I have been selling on your site since 1999. I have always taken care of my customers when legitimate issues have existed. You have now stripped me of my power seller status, my seller discounts, and are threatening to make it more difficult for me to sell because I have had a number of buyer protection claims.

I have requested re-evaluation on one of these cases but have never heard back. Not a peep, not an e-mail, nothing. In fact, I can honestly say that your company provides horrible seller support. I have harsher words for this but in the interest of dignity will refrain from expressing the true extent of my displeasure with eBay's lack of support for sellers.

I am outlining two of my last cases and the circumstances surrounding them. I am sure that this will go nowhere but will try one last time in the hopes that this may actually get to someone that gives a rat's **.

Item ** - This buyer contacted me two weeks after the 7 day return period expired to complain that the item did not function as advertised. As was listed in my ad, I had a 7 day return period. The seller contacted me 21 days after receiving the item. I denied him the return because it was outside of my return window. The buyer then opened a buyer protection complaint and eBay forced the return on me. Upon receiving the item back, I discovered the buyer had switched the handset I had sent him with a defective unit.

Item ** - This buyer contacted me over 30 days after receiving the item, claiming that the item was defective. When the buyer purchased this item, the projection lamp broke as I did a final test prior to shipping it out. I researched and found a replacement bulb on eBay for around $8.00 which included shipping. Rather than delay the shipment, I refunded the buyer $10.00 that same day and provided the link to purchase the bulb which broke. I figured that this would be the simplest and quickest way to handle this situation. The buyer could order the bulb with the money I refunded through Paypal and have the bulb arrive around the same time the projector did.

I heard nothing from this buyer until over a month later. In her buyer protection claim, the buyer stated that the "Autofocus" did not work. EBay again forced the return on me, even though my listing clearly stated that the item was sold as is. Upon return of the item from the buyer, I found that she had never even bothered to purchase the replacement bulb I had refunded her the money for. There would be no way that the buyer could know whether the projector worked correctly or not without the bulb. In addition to this, my listing never stated or implied this projector had "Autofocus". These are two examples of buyers obviously abusing the buyer protection policy for which you are now punishing me.

To make matters worse, earlier this year (January, 2011), I wasted a good 12 hours with "Customer Support" in regards to an issue I had with international shipping. Due to a programming error in eBay's system, the system did not properly charge the buyer the correct amount. After three 4 hour long phone calls, repeating my story to over 8 different people, I finally got through to a senior level support person that found an open issue ticket for this very problem. I was assured at that time that someone would respond and keep me updated as to the status of this problem. Naturally, this never happened nor was I ever properly compensated for the additional shipping due to me because of the bug in your system. It was $13.95 in case anyone would even bother to perhaps consider reimbursing me.It is obvious to me that eBay does not care about us sellers.

I want to thank you for telling me that I suck as a seller. I strongly feel otherwise, however, your non-caring attitude for me is now reflected in my selling attitude to buyers on eBay. I have reduced my business with eBay specifically because I am completely unhappy as a seller and am actively seeking alternate venues to sell on. I hope to completely drop your company once I have complete my transition.

eBay is now using the eBay Buyer Protection program to hold the seller's money. While eBay wants their fees immediately and withdraws it from the seller's account so their invoices are paid, they do not want to release the money the seller has earned for an item sold until three days after receipt of the item. I find this policy to be sort of a theft by deception situation. It's like writing a bad check. My buyer has my item and now I don't have the money for the item because eBay is holding it. I do not see where this is fair and will not do anymore business with eBay.

As a seller on eBay, I am really discouraged by the lack of support we have. EBay opens us as sellers to the international market and balks when there is a problem. I have, over the 8 years of selling with them, been ** several times by international buyers who "never" received their item. Sure eBay tells you to register it but the buyer doesn't have to pay that, I think that is wrong. Even if it is registered, if the item is lost in transit or customs, I am still out the money for the item, the postage and the registered mail fee. Then I have to refund the buyer, less the registered post.

I don't make enough selling on eBay to pay for their lack of establishing international rules. EBay should tell the international buyer that they will be required to pay for the registering of the parcel and they should have to submit the query to their customs or postal master. EBay is supposed to protect both parties equally, but it has been my experience that it is not in the seller's best interest.

I feel that eBay, like many of the other online auction sites, think only of their bottom line: money. They make lackluster attempts to pacify the seller, making it look as if they are helping, when in all actuality they aren't. Someone needs to monitor these online auction sites. We have been swindled more time than I care to mention and being disabled, I don't have the money for dishonest patrons to lie and get away with it.

Please don't be fooled by the power sellers or the number of feedbacks they have. Read the remarks and contact the seller before you buy and ask any questions you have and save the responses. It is a shame that I am forced to use this company due to being disabled and a shame on the FTC, UCE and other fraud reporting sites that they never follow thru. The only way I have ever received any assistance is by going through the Attorney General in the state of the individual. Be diligent and don't give up. Wrong is wrong no matter how you dress it up.

Let me get this right! You want to limit what I can put on Ebay, hold my money for up to 21 days, tell me how to ship my item and how much to charge, how long my return policy should be, pay for all of my merchandise and ship it without having received any money, pay additional money to ship while I wait for you to release funds and make me pay your exorbitant final value fees before you release my funds?

eBay has taken over my business. They dictate what our return policies should be, shipping cost, the way we ship along with who we ship with etc. They penalize us if we do not do it their way. Now, they are holding my money in Paypal and not even allowing us to use the funds that were sent for shipping to be used. They charge a final value fee, even on shipping cost. Where will it all end? They are the only game in town. I have a feedback score of 99.7 and they are, at this moment, holding thousands of my dollars in Paypal and insisting I ship the merchandise without the funds. They do not own the merchandise or pay for my brick and mortar rent, phones, insurance, employees, etc. They just dictate how you have to run your business or they will put you at the bottom of the search engines.

You can not explain circumstances about adverse DSRs. Customers put item not as described even if it was damaged in shipping. That is out of my control. I pack my items to arrive safely, but that does not always happen. If you combine that with an irate customer, they'll lock up your money for up to 21 days and say that you are not a top-rated seller (remember, 99.7% positive feedback). I do not rip people off and if there is a legitimate problem, I take care of it. Now, they also want you to give 30 days to return an item or they will put your items last in the search engine (if they show up at all). That is ridiculous.

They also penalize you for how much you charge for shipping and don't take into account the packing materials, time to pack and drive to a post office or shipping facility. They make profit on your shipping charges too. If someone leaves a low DSR because they think the shipping was too high is even more ridiculous as the shipping charges are all disclosed upfront on eBay. Everyone knows the total cost delivered before they buy or bid. That is why they bought your item to begin with. You are the cheapest combined price, so why the DSR shipping cost question at all? They will not fairly arbitrate any of the DSRs or remove them. One of the eBay customer support woman told me that I should only ship using eBay, yet they will not ship items over $400 which most of mine are. They also told me to change shipping carriers if they damage the items. They all damage items now and then.

eBay's job is to dictate how you run your business, then you put up all the money for their inventory, they use your money and lock it up, you pack and ship and they reap their huge profits. Often between eBay and Paypal, they make more money than we do on what we sell. We have to be competitive with our merchandise. We can not arbitrarily charge more for the goods or they will not sell. The customer service phone jockeys they have do not own my business or probably any business, or they would not be working for eBay. They do, however, know more about your business than you do according to their unfair business practices.

Why is it that the sellers and buyers can't leave feedback for eBay and Paypal? eBay and Paypal should go on the internet and search all the complaints that they have. We should be able to get a refund for each and every complaint that they get. They should fire these policy makers who are getting paid to make up new regulations. I guess if they don't keep changing the wheel, they would lose their job? eBay needs some regulations put on them, I guess. I truly hope Bonanza.com takes off. For only $50 a month, you have an easier system to use and absolutely no additional fees to list or final value. I think there should be some regulation to keep the abusers off eBay, but (remember, 99.7% positive feedback) come on! Get real!

What eBay is doing is trying to flush out the mom-and-pop sellers so the larger merchants with corporate budgets can have more customers. It's Corporate Darwinism. If you aren't making them buckets of gold, they could give a crap about you.

I was a PowerSeller with Ebay, ringing in nearly 7,000 sales with a high feedback rating. A single customer bought seven items (under $10.00) and left me seven low DSRs. I had a very low sale total that month so my PowerSeller status was removed. I spent over $30,000 with this company and they forked me over a $10.00 transaction. At this point, it takes three months to clear a Below Standard Seller status. As I worked to clear it, they alerted Paypal to freeze the funds on over 200 transactions. They expect me to ship 200 items while they make interest on my frozen funds.

After being a loyal seller on eBay for more than 12 years, I was notified that I could not have access to $236 in my Paypal account because it was put on hold. I have had one negative transaction in the whole year (Oct-Oct). I was told my money would be held until an item is received and feedback is left. Sometimes, feedback never comes. Actually, most of the time. I may never see this money.

I started using eBay to sell and we started making some money, building up great positive feedback, and it seemed like we were starting a good way to make a little extra money. One day, I get an email saying that my account was suspended. I don't think I did anything wrong. I tried to contact eBay but they don't respond. I called the customer service and the only thing they do is take your information and say that someone will contact you within 24-48 hours. I have done this three times and have yet to be contacted.

They go another step forward by getting PayPal to limit my account--restricting the money in my PayPal account from being withdrawn. I have hundreds of dollars in there and can't do anything with it. If you contact PayPal, they will tell you that it has to be resolved with eBay. As if this is not enough, eBay then starts to suspend any accounts that they can find connected with me. They suspended my parents' accounts (and they only buy) because I had that address at one time. They suspended my husband's account because we live together. They suspended my aunt's account because I bought her presents on eBay and had them shipped directly to her house.

PayPal and eBay have teamed up, and are currently holding hundreds of millions of dollars of eBay sales proceeds, and tens of thousands of reputable sellers' accounts are affected! Here is the scam:

EBay changed its policy for seller standards only ninety days ago, under the guise of buyer "protection". Sellers may not have more than one below average rating on the detailed seller ratings. One per hundred, that is, and if they do, their PayPal account is frozen for twenty-one days for all proceeds of all sales. Note that this rating is not in respect to feedback, which could be 100 percent perfect, but ratings on how fast an item was shipped, communication, description and et cetera.

So, if you fall below the 99th percentile, you are categorized a "substandard seller". Therefore, eBay requires of PayPal that they withhold all sales proceeds of the sale--even shipping! Then, after fifteen days, eBay takes out the fee for sale from the seller, a week before the seller is even paid. Ebay has gone too far this time. It is currently estimated that over 50,000 eBay sellers' accounts are frozen--every day!

Why? PayPal is collecting interest on one billion or more dollars per month, money that is not even theirs, and which is unjustly being withheld based upon impossible the eBay's seller requirements. The point is eBay is requiring that its sellers use PayPal, which is owned by eBay! This has got to be the biggest anti-trust scheme in the history of the world, and nobody is even aware.

I recently sold an item on eBay to a buyer in Germany. The buyer sent me the money and I shipped it the next day. The following week, the buyer received the item I sold and sent a message claiming that I damaged it and that it was not what I had listed on the auction. I told the buyer it's possible that it was damaged during transit and to send the item back and I would be happy to refund him the purchase price as well as the original shipping costs. The buyer insisted that I pay for return shipping, customs fees, and send him back a refund immediately before him even sending me back the item. I told him that I will only refund the original amounts and the return shipping is up to him.

He later had his father file a claim through eBay; however, he did it on the German website which I could not understand. I had to use an online translator and do my best to respond to the complaint. I feel it is very unfair for eBay to allow users in foreign countries to file complaints and open disputes in a foreign language that the other party cannot understand. If both parties are dealing with each other, then the languages should be the same during any contact.

For an item that I had posted "for sale", eBay said it had been "sold", which did not. This started the whole "fees" ball rolling.

I have the worst issues with eBay with a particular item I had listed for sale. EBay posted it as "Sold", therefore, taking their fee out for it, along with their partner, MissionFish, which took out a substantial amount from my account. This has spiraled into a series of problems because the account they deducted the (oh) close to $500 from was the account with a bank that I was closing. Oh, I got overcharges and now cannot, for over a week, get anyone to refund me my money.

Every time I call eBay, I get nowhere! I would definitely deter people from using eBay for anything. I mean anything! This has been the most frustrating experience I've had with a company ever, and I've had corporations as employers for over 20 years and we would never treat customers this way. No wonder people are jumping eBay ship and going elsewhere as fast as they can!

I was trying to sell an iPad. I had two fraudulent attempts to purchase my iPad. When trying to get my issue resolved, I was told I had to wait for 7 days to have it resolved. In the mean time, the bogus buyer left bad feedback on my account keeping me from selling any items.

I've been a loyal buyer at eBay since 2005. After 6 years of buying stuff, with no poor feedback whatsoever, I decided, maybe I'll try selling. I signed up for my seller account and it said I needed to call them. While talking to the guy, he asked me where I bought the item I was trying to sell. The moment I mentioned the website ** this guy threw red flags all over my account and told me this was a terrible site to do business with. I was surprised to hear it and guaranteed him I'd avoid them in the future.

After that phone call, I found out I can no longer post items to sell at all. When logging in, I get a red message and a popup warning me that my account is being limited due to recent activity. It was extremely annoying when I was just trying to buy something.

I called them today and spoke to a "repeals" department guy who refused to let me speak to a supervisor about my situation. He told me my account will remain restricted until I fax "proof of purchases" for anything I plan on selling in the future. I told him, over and over, that I don't want to sell anything else and just want the messages off my account. He was the rudest guy I've ever spoken to over the phone. I ultimately told him I'd just drop my 6-year account and make a new one if he wouldn't help. He said, "Thank you for using eBay, goodbye." (and hung up).

I owed eBay from an account I used last winter. UPS ** up my shipments, ruined them, and I was stuck with the bill. I reimbursed my customers because it was not their wrongdoing and they should not suffer. I have the receipt in which I paid $112.47 on June 8 this year in my email and credit card records. Out of nowhere, in September, a debt collector writes me from I.C. System stating that if I do not pay the debt, it will be turned over to an attorney. I do not appreciate this.

I called eBay, and they told me that because I had a seasonal account and closed after my debt, they cannot find anything. So, I can just discard the message. I do not want this on my credit. I paid this in June, and now, I have some creditor threatening me over a bill that was paid long ago. Someone needs to pay for this!

I'm a seller on eBay. I always deliver my items. Now, eBay and PayPal said that if the seller doesn't give me rate of 5 stars, I'll get my payment on hold for 21 days. In my opinion, this is my money that I got from a sold item. They already took their part on it and the costumer already paid me. I hope this is an illegal act from PayPal and eBay.

Earlier this year everything was okay. I had just dealt with eBay holding my funds until the customer received the item. Sometimes I wouldn't get my money for 30 days. I called and got them to remove that restriction, as they had no basis to do so in the first place. I then received a letter from eBay. It states the following: "Based on your account information and activity, it looks like user ID ** is associated with your account. This usually indicates that both accounts belong to the same person. Because the other account is restricted or otherwise not meeting minimum seller standards, we've changed the amount you can list on eBay. You can now sell up to 15 items or up to $1,000.00 per month, whichever comes first. After 90 days, we'll reassess your account and may increase your limits based on your selling performance. You can also increase your limits sooner by resolving any open issues with the associated account. We've already sent instructions for resolving these issues to the email address registered to that account."

The account they were talking about was my sister's. She lives in Pennsylvania. For a while we were living in the same house. Then, I moved back to California in July 2010. And around June 2011, I believe I received that letter. I couldn't post any more losing money I may have made. It was a huge ordeal. I had to send in proof I was me. They wanted DL, SS card, photos, and bills for my current address. It was a pain. They made an assumption based on who knows what and restricted me based on nothing but that. My sister doesn't even have the same last name as me anymore. They finally lifted my account about a month later.

I have been selling on eBay for over a year now. I am jobless and this is my only source of income. They have been fighting me; it's like they don't want me selling there. The most recent one is a customer that I had. She ordered some earrings and asked me to ship them to another address. It was a gift for her daughter. I wrote the note and shipped them. Four days later, she opened an item--a not received case.

EST's delivery date or the item is about 9 days after purchase. She filed prematurely. After that, after many nasty emails from her, she starts harassing me. I sent two complaints to eBay with no response. I then proceeded to send her a feedback revision form because she personally insulted me (against eBay policies). I know that she has received the earrings. In return, she ignored it. She wrote me back, not acknowledging it at all. She then started reporting every ad of mine.

I finally got someone on the phone at eBay who pretended to assist me. She stated that she would block her from my ads and email. She also said that she would be reprimanded for violating eBay policies, which never happened. She is still emailing me--most recently, two days ago. I know that she received the earrings. I haven't gotten them back so I am positive that they reached their destination.

It's been over a month now and the customer (busybee4me) wouldn't verify the ship to address with me. She wouldn't even tell her daughter what she was receiving. She prematurely left a negative feedback, filed an item not received case and refused to be honest about the whole thing. She's uncooperative and it's costing me a lot of money--so far, $20 plus all of the money that I will miss out on not being able to post until the 1st of October. That's almost three weeks of dead air. All because of her negative feedback and the fact that she's stalking and harassing me. Even though eBay said that they would stop that because she's violating eBay policies, she's still emailing me.

We sold a GAP moto style jacket to buyer grimlockk33 who received it and sent us this message:

"I got my item last night, and opened it to realize that this is not a moto jacket. This is nothing more than a stretch version of a regular denim jacket. Moto jackets are motorcyle jackets cut in any choice of material, but looks like a motorcycle jacket. This does not. I bid on a moto jacket and this is not one."

The listing had pictures, material content, measurements, and detailed description. You can view the listing at **. We advised the buyer that GAP described this as a moto style jacket and asked for pictures of the item she received if it was dramatically different from the item sent--to which this uninformed buyer responded:

"Where exactly is that description? A moto jacket zips or buttons on the side, not down the front."

We then sent her several examples of moto style jackets that do indeed button or zip up the front. Beyond that, however, the picture in the listing shows a jacket that zips up the front, has two front patch pockets, a banded collar, and is a slightly shorter length. Needless to say, we fought the case opened by the buyer and received the following response from eBay:

"eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a full refund of $8.93. The refund includes the purchase price plus original shipping. The hold on this PayPal transaction has been removed. This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

They also updated the case with these comments:

You were not found at fault.

"eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

We've removed the hold on this PayPal transaction.

One would think that this would mean that the seller rating and performance would not be impacted. However, our seller account is now limited and we received a below standard rating for performance, obviously, because this ignorant buyer gave us all 1's in the detailed seller rating despite the fact that the package was received four days after payment received, shipping cost was only the flat rate USPS Priority service, and we answered every inquiry made within six hours.

Aren't sellers just as much a customer of eBay as buyers? That doesn't seem like the case. When we contacted eBay, Luke, the lead who parroted canned responses with as much sincerity as an automaton, attempted to tell us that we just misunderstood the email eBay sent. Apparently, eBay has strayed a great deal from the initial vision. Sellers cannot even leave negative feedback for buyers who run rogue on eBay and sellers are at the mercy of their inane whims and stupidity. eBay is an usurer and only focused on the big fat cat corporations who line their pockets. I guess nothing else could be expected of them.

I have been taken off of eBay for no reason. They are saying I am associated with another account, which is my sister's ex-boyfriend's account. It has nothing to do with me. I have 100 positive feedback. And I am an excellent eBayer. I also buy a lot from eBay.

I have sold a guitar and paid $80 final value fee. The buyer asked to cancel the transaction after he paid, so I refunded. I have then sent a mutual cancellation form and the buyer denied it, therefore I had to pay the final value fee. I have asked eBay to refund the fee as I had refunded the buyer, and they refused!

I sold a lot of 2 books and a spatula. The listing showed what exactly you got in detail. She won, I had sent a follow-up email and she replied, "where's my other book?". I offered her a full refund upon return if she wasn't satisfied and I never heard from her. Two weeks later, I was attacked verbally in a chatroom on eBay followed immediately by a negative feedback and SNAD case. eBay decided the case was "no fault" and refunded her out of their pocket and she kept the books. I'm stuck with bad feedback and she killed my DSR's; they won't remove it and neither will she.

We have been a member of eBay for 13 years and have 100% feedback on over 3,000 transactions. Today, we received an email that they may suspend us or no longer allow us to use eBay because we have used their resolution center for items we have purchased which we never received or were substantially as not described. This is an out and out fraudulent misrepresentation by eBay of their consumer protection policy where they advertise that you are covered 100% for the cost of the item plus shipping.

Furthermore, they told us that if we make a complaint when the buyer does not refund our total out of pocket expenses, we can be penalized. Ebay has a long drawn out process of investigating complaints. All 11 complaints we have filed have been decided in our favor or the seller finally contacted us to resolve the issue after eBay contacted them about the complaint. If you get shafted on eBay and make a complaint, eBay notifies you that they will shaft you back.

eBay restricted my account to only 10 items for a one month. I sold $27.00 USD worth of items in that time.

$18.09 out of $27.00, really eBay? Their customer service was even more of a nightmare. What's even worse is that I have to put my $18.09 up front because it's going to take up to 5 days for these items to clear.

I am writing with regards to an eBay misuse of their power in handling seller account. They offer you to place items on for one cent then charges you fifty cents to two dollars for listing items without any warning. This is an ongoing problem which I and my sister is having with eBay. I called them every month and sometimes, three times a month because I noticed them adding old items back on to my account which will raise my account, and if you tell them that you are going to close your account, they automatically go to your pay account and pull all of your money out plus what they can from your bank account. They also lie that they are going to credit your account, which they never does. This is an ongoing battle that no one can win when it come to Ebay.

I am going to keep writing until someone answers me, even to the president, if necessary. From the first of the year till now, I have yet to figure out how item re-assigned themselves back to my listing every month.

I have been an eBay seller for about 9 years, in which at least 4 to 5 years was as a registered business seller. I have had issues with the eBay message system since October 2010, which did not come to my attention until December 2010 when all of a sudden, I received multiple emails that were dated a month or two before.

I brought this to eBay's attention by chat and phone. They insisted that they would forward the info to their tech department and would take care of it. Again in February 2011, I started getting many "where is my item" emails and eBay disputes. When I confronted the customers and told them I had emailed them via the eBay message system, I received the same complaint from all of them: "I never received any emails from you".

So again, I am on the phone with eBay for hours upon hours, still trying to keep up with family life and my order processing. Again they insisted they would take care of it. To make a long story short, it is now September 2011 and so far, the last 2 weeks have been okay. But, I became a power seller (top rated) in 2010 and between January 2011 and March 2011, I lost my top rated status. And between March 2011 and June 2011, I lost my power seller status.

I then had selling limitations put on my account and now, just in August, without warning, all funds added to my PayPal account that are processed through eBay are not available until I ship the item. Now, I am a very small business, a stay at home mom.

How am I supposed to ship an item out when I don't have their funds to cover ship costs? I was told PayPal would allow up to $15 for shipping, which does not cover half of my international shipping fees. And how am I supposed to order stock when my $150 I just received, I can't use? Talk about making it harder for me to get my status back. Oh, yeah, did I mention that PayPal is owned by eBay? Even better.

So, far as I can see, eBay is taking advantage of sellers and letting the buyers get off scot-free. I also had an instant where I was out of stock for one item that made up a big item. I contacted the customer and purchased $50 worth of plush rattles just so I could take a photo to send her to pick one. Everything was still good. I told her when it would ship out and when the estimated receiving date was. The customer contacted me the day it was supposed to be there saying it wasn't there. But the tracking said it should be there the next day, 1 day before the shower date. She threatened to leave me negative feedback if she didn't get it tomorrow.

Well, she didn't wait. She left it as soon as I was finished talking to her, saying that I was trying to blame UPS for being late when it was my fault, before she even got the product in hand. I contacted eBay for abuse of the feedback system and still haven't got any feedback removed nor an email stating that they can't do anything about it.

eBay customer service is for the buyer and buyer only. Sellers beware. They will use "I'm sorry you feel that way" and all the other terms and phrases they are trained to use. Although they didn't know what to say when I told them they had a million sellers that give them more revenue than I do, so why would you care about me and if I left eBay? Pause, no response. Yeah, I didn't think you'd respond to that because it's the truth.

I have not been compensated for any of their mistakes but I am always obligated to compensate for mine. Thanks, eBay for screwing up my dream.

My mother passed away last year. She had 5 boxes of jewelry. I sold very nice new and vintage lot for 69.99. It was packed with name-brand jewelry. There were a couple of pieces that needed to be fixed. Everything was in a pitcher. And everything that was good or broke was stated in the listing. It was stated that there was no refund. Well, this person waited a week and a half. The person did not email me but just opened a case. eBay told them to return the items for a refund. I fought it out with eBay over this. When I did get the items back, a lot of those items were gone. I was surprised. When you look at their listing, they were selling the items that I did not get back. I had a big fight with eBay and PayPal over this. And guess what? When I called them, they said I did everything right, that it would go in my favor. An hour after talking to them, they went in their favor again.

I was left with the 2nd bad feedback. I sold a very nice vintage jewelry lot. This was the time we had fires all around our home. She received it and complained that it smelled like smoke and perfume. I do not wear perfume. I sold this for 29.99. She opened a case. They told her to return the items. It was stated in my listing that there was no refund. She waited for almost a month before contacting me. I told her there was no refund, but she could pick from something I was selling. But she didn't want this. The listing stated everything was used, not new. She was told to return the items.

A month went by. eBay and PayPal were still holding my money hostage. They would not let me touch any money until I received my items back. I had to wait for two months. I still did not get them back the whole time. I still could not touch my money. It turns out she never responded to any emails from eBay. And she never sent the items. She was able to leave bad feedback which was not fair. That left me with 1350 good feedback and three bad ones. This was not fair but they stuck with her. She never got her money back but did mess up my score. Then, they took all my listings off saying I could buy but not sell. I had 350 good feedback. I looked around eBay. I found out there were sellers that had 10 to 25 bad feedback. But they would not let me sell for 3 bad ones. I know the reason why. It is because I would fight when I knew I was right on something. I would call and talk as many times as I could to fight for my rights. And when I asked to talk to a big boss, they said they would call me back. But they never did.

I was selling under my husband's account but I stopped. It was because they were holding my money for 21 days, even after these people have received their items. I stopped selling there. Now I'm selling where there are no fees, on Yardsellr. It's a better place to sell. You cannot auction things but you can sell for one price. After you sell, they will hold your money until you put in a tracking number. Then, they will put your money in your PayPal account. That is the way to go without any fees.

eBay pulled a listing of mine for what they called a counterfeit item. It was NOT a counterfeit item and there is a full page of the SAME item listed for sale.

eBay and half.com suspended my account for no reason! I have around $6,300 sitting there and I have emailed them over 100 times about my money and when will I receive it. They have not responded back. All the books have been shipped out and with tracking number.

This is some **. I need my ** money!

I have been a successful eBay seller for about 7 years, earning "Top-Rated" seller status three times and a feedback rating of nearly 15,000; 99.5% positive. Unfortunately, as a result of of eBay's newest policies that went into effect this past Spring, my business has taken a severe hit. And here's why:

Following a successful holiday season of numerous sales, I compounded many non-received item disputes in the UK. Being that I did not resolve them correctly according to eBay, despite the fact that they all received full refunds, my percentage of disputes opened caused me to have selling limits both in amount I could list and dollar amount. I literally woke up one day in April to realize this. No warning. Nothing!

A former top-rated seller who pays ebay OVER $3,000 a month in fees, blasted just like that and still now in late August, I am fighting to get my privileges back amidst being given the runaround by eBay customer support who keep telling me to wait until the following month. And while I have been constantly working my ** of to better my business, I continue to take more hits and downgrades due to eBay's "automated" system of percentages. Even if you handle dispute correctly and even if the buyer is at fault but opens a dispute regardless, the seller takes the hit on his/her account! It is all about BUYER PROTECTION now. They care nothing about sellers. They care ONLY about money, money, money.

eBay is a monopoly who cares nothing about hardworking sellers like myself who get them where they are. They are disgusting and there are too many reasons to list as to why in this complaint. Please contact me for further info. I have been financially and emotionally devastated as a result of eBay and could go on all day about it.

I have been a seller on eBay for about five years and I ran into some financial problems. I almost lost my house and called eBay to tell them that I was having problems paying my fees. Well at first, they worked with me. I paid $100.00 which left me with $400.00 that I owed.

Now, I was averaging in sales around $7000.00 a year part-time. In a month, from the time I called and set things up, they suspended my account for $400.00. I called back tonight since I have everything fixed and now they are telling me that they sent my account to collections for $400.00.

I am a small business owner and that really looks bad for me now. They could care less about their customers. Needless to say, eBay is a multi-million dollar company and they sent me to collections for $400.00.

I am a vendor. I sell digital media including DVDs. I buy from and vend for several manufacturers. I sold a factory sealed DVD manufactured by Vanguard As. I deal directly with the manufacturer. The product is an authorized one under copyright. I had the sold item returned to me. The buyer said it was a DVR or burned copy. I refunded the buyer upon the return of the DVD. The buyer posted feedback, stating that I sold a DVR which is an illegal act. I asked the feedback to be removed, but eBay asked me for a court order. I then asked for the buyer's contact information. eBay provided me with false information about the buyer - fake address, phone number and even a fake name. The information given to me is Larry ** with a phone number that is not a genuine phone number. eBay refuses to provide the correct contact information. eBay is asking me to file for an injunction from the court to have the feedback removed.

Sellers do not have any rights on eBay. That is a fact. Very recently, I had the misfortune of having an unscrupulous buyer file a claim through eBay. The buyer, eBay user name "**" or E.J. **, **, claimed that the item I shipped, a crossbow, was damaged in shipment due to my lack of proper packaging. Despite contacting eBay and trying to explain that the buyer was abusing the eBay buyer protection policy, they still decided the case in favor of the buyer. This is the last straw in the many incidents with eBay and I will be closing my account. PayPal, you are addressed in another complaint and are cancelled as well. Details of my case are listed below and you decide if eBay did the right thing.

I sold a Barnett Commando Crossbow on eBay. I packed it with multiple layers of bubble wrap and cardboard reinforcements and shipped it. It was very hard to damage, unless you ran it over with a vehicle. I get an email from the buyer stating that the item arrived damaged. I replied, stating that I apologized for the inconvenience and to do some things for me: 1. Take a picture of the damage and send it to me. 2. To hold on to the package and item until my shipper, FedEx, could inspect it. The buyer ignored my requests and shipped the item back as soon as he could.

I received the item back and saw that the prod or "bow" part of the crossbow was completely broken into two pieces. Now, this prod is made from a thick solid piece of fiberglass and is nearly impossible to break unless you "dry" fire the crossbow or fire the crossbow without an arrow. There was no other damage on the crossbow or scope. I find it highly unlikely that the item was damaged in transit. If it had been, there would have been other damage, especially on the scope as that is the most fragile item on the crossbow setup.

Also, the buyer did not send back the string. I've been actively involved in archery for the past 30 years, and I know that this damage was not caused by the shipping means. The damage was more than likely caused by the negligence of the buyer or purposely committed because of buyer's remorse perhaps. Anyhow, despite all of the correspondence that I sent to eBay and the pictures and documents that I had to prove my claims, my claims were all ignored. Getting live help on eBay is task in itself as well. I don't know who is making these decisions at eBay, but it will eventually cause their downfall.

eBay is now holding funds for items that have been purchased. They informed me that they can hold items for up to 21 days. In the past, I sold an item and then the buyer paid and then I would ship. Now, I sell, the buyer pays, and eBay holds the money until it's shipped, buyer is happy, or they decided to give me my funds. eBay is also charging fees or a % on the shipping cost (tax or tariff on a services) that they have nothing to do with.

I have been a seller on eBay since 2002 and have never had a problem with my account. I use it to sell an item every two or three months and to teach a community education eBay class. But I am not a heavy eBay seller. On July 9, 2011, I received the following e-mail from eBay:

"Dear ** (**),

Based on your account information and activity, it looks like user ID ** is associated with your account. This usually indicates that both accounts belong to the same person.

Because the other account is restricted or otherwise not meeting minimum seller standards, we've changed the amount you can list on eBay.

You can now sell up to 15 items or up to $1,000.00 per month, whichever comes first. After 90 days, we'll reassess your account and may increase your limits based on your selling performance. You can also increase your limits sooner by resolving any open issues with the associated account. We've already sent instructions for resolving these issues to the email address registered to that account."

The other account that the e-mail is referring to belongs to my brother. I am not linked to his account in any way, shape, or form. Since I had no idea what account activity eBay was referring to in the e-mail regarding activity on my account, I called customer service and spoke with a customer service representative who assured me that since I called in and let them know that my account is not linked to my brother's in any way, the restrictions on my account will be removed. I asked the representative why eBay thinks that my account is linked with my brother's account, and she said it's because we have the same zip code. I told her that people who live in the same city usually do have the same zip code, and so do 60,000 other residents who live in my city. Some of them might also have eBay accounts. I asked her if eBay restricted their accounts as well because they all have the same zip code. She talked very fast and refused to answer any of my questions.

I needed to sell one item in early August, so I listed it. The customer service representative lied to me because the selling restrictions are still on my account. I contacted my brother to see if he knew anything about this issue and he stated that he owes them $113.00, which he can't pay, so they suspended his account. So what this boils down to is that eBay punishes the family members of people who don't pay their bill.

I filed a complaint with the Better Business Bureau which resulted in the selling restrictions remaining in place on my account. Nick **, which I have excellent reason to believe is an auto-responder instead of a human, stated in eBay's reply to my complaint that since my brother and I have the same financial and registration information, the restrictions will remain on my account for 90 days when they reassess my "seller performance." I don't know what they expect my seller performance to be like in 90 days because it wouldn't have been any different than it has been over the years I have had my account.

The auto-responder "Nick **" also provided links to increase my seller limits with one link wanting personal information to verify my identity. I provided the information but their system refused to accept my phone number, which is the exact same phone number that I have used for eBay since I opened my account. I kept getting "this number is not correct" so I gave up on even trying to do anything with the links to increase my seller limits and resolve this issue.

My brother and I do not have the same financial information, nor do we have anything in common in our registration information except for our city and zip code. He has his household and I have mine, and we rarely see or talk to each other. In their final reply to my complaint, eBay stated that they have the right to restrict accounts when the accounts are linked by members in the same household, and members who have the same registration and financial information. They won't listen to me that my brother and I do not have anything in common in our eBay accounts except that we live in the same city. I even sent them a letter by postal mail in July which they never even acknowledged. eBay has a one-way system against sellers which is not ethical or fair. What my brother owes them or does with his account isn't my concern yet I'm being punished for it. They say that I own his account, yet they refuse to provide me any proof of ownership whatsoever, or even talk to me any further about not punishing me for my brother's actions.

I appealed a case that was decided against me, the seller. And eBay granted my appeal. I couldn't believe what I was reading. eBay almost never sides with the seller. I was told I would see my funds back into my PayPal account within 72 hours. 72 hours went by and I got no funds. I sent an email inquiring about my funds. And I was told it would be another 48 hours. 48 hours later, I still got no funds. I sent another email inquiring about my funds. This time, I was told that the initial processor made an error in closing out the case. It has been corrected and it would be another 7 days until I receive my funds. I called customer service. I was told there is no way to expedite the refund. What is upsetting is eBay is very quick to take money from me when a case is filed, most of the time leaving me with no funds to spend. I guess when it is a refund to seller, it takes time. This is an unfair practice and it should be corrected.

I have a very bad experience with eBay. I have sold a Mint Sony camcorder for $40. I have listed everything that was included. The TV cable was not included when I bought it new from store. And I didn't say it. The buyer didn't like the video after he had received it. So, he complained that there is no TV cable in it (it is cheap and can easily be found in electrical store). eBay have made a decision to refund payment.

This month, I paid $550 for a ThinkPad W500 computer "in excellent working condition", as the seller said. But the hardware is broken when I have received it. And the seller has mentioned nothing about it. eBay has made a completely different decision than before. They have rejected to return. Then, I have paid $120 to fix it. I have lost $120 on eBay. And they are still asking me to refund the $40. It makes me extremely angry. I will never follow. It is the worst decision, even if I would lose the account. And I will never be an eBayer again. If they have known it, why don't they change the mistake that they have made?!

I put 3 inexpensive items for sale on ebay. None of them sold. I got an invoice for $1.50 seller fees, which I immediately paid through Paypal. I actually accidentally paid twice, so I paid $3.00. It shows on my bank statement that the payments went through. Now they are assessing me a $13.50 penalty fee because they say my fees were never paid. I wrote and explained that they were paid, and someone named James wrote me back and said that the payments never went through and that the $13.50 is a penalty. I wrote him back and attached a screen shot of my bank statement showing 2 payments of $1.50, one right after the other, on my statement. I told him to drop the penalty. He never wrote back and now I received an e-mail that says I am in collection for a fee I do not owe and that I already paid.

A few months ago, eBay started charging "final value fee on shipping" for a seller who charges shipping cost to a buyer, making a huge amount of money (free money) and there is no reason for that. The fee is not in their policy, making that charge a fraudulent one.

I am selling some stuff on eBay and as an example; l sold a 32 inch non-working LCD TV for $79.99 and charged $59.99 for shipping. Now, the shipping cost me $66.28, so I am losing $6.28 and eBay charges me $3.00 for a final value on shipping charge. I am very frustrated.

this is exactly what happened to me...TO THIS DAY 2 years later I cannot get anywhere with EBAY to allow me an account even with a police report showing someone stole my checkbook, account and used ebay and more!

I called eBay customer service because there was restrictions placed on my account because they linked it with someone elses account. I called to get this taken care of because I've never had another account and thought it was a computer error. After being transferred 3 times then hung up on because there was "nothing more the representative could do". I called back and spoke to another representative who said it could be fixed easily in another department. I spoke to the another representative, gave them all my information and they stated that the other account was mine. I verified my information and they stated it seemed to be an account "I" opened because of a "like" email address and same name. I told them I had a police report and they didnt care. My paypal account was frozen and shut down and all my money was kept to pay ebay....fees for listing 248 items then 3 days later they kept it all... Then all of a sudden it was released and then 4 days after I listed again they froze for same reason and KEPT THAT MONEY too for listing fees......

Suspended by eBay

I asked for the other accounts email address and phone # ect so I can try to contact this other person or give information to police and they refused. I asked for MY current email address and phone number username ect and they gave it to me after verifying my first and last name. The representative then stated that the other account is mine and I had to pay the balance before the issue will be fixed. Then, when I asked about the account information, he said they couldn't give me any information on the other account because it wasn't mine! Tell me how this makes sense?! They say it's mine and I need to pay, but then say I can't have any of the other accounts information because it's not mine. I don't understand. they want to give me the run around on their error. The representatives were very rude and called me a liar. I'm very upset, I've never been treated too badly by a company.

ebay has decided that the buyer's "opinion" will determine whether the seller is entitled to their money. In a court of law you would need black and white evidence, something tangible. Even circumstantial has to be something more than an opinion. Anyone interested in a class action suit against ebay for holding your money? Additionally, shipping is not taxable so what makes ebay think they can have 9% of the shipping cost? These are very slim planks ebay is operating on. CLASS ACTION SUIT IS WARRANTED!!

I have been selling on Ebay for 9 years. I have worked very hard, long hours, with great feedback score but just now, I looked and a buyer just left me a neutral for no reason. I am among the hundreds of hundreds of Ebay sellers who are very upset over the new feedback and DSR scoring. Ebay works against their sellers while not for their buyers. But the sellers are the ones who make them the money.

I would like to know if there is anything that can be done about this new rating that Ebay has. Ebay is removing EVERY feedback that I have left for a seller that I didn't leave 100% 5 star ratings, but they DON'T remove the ones that buyers have left for me. HOW can they do this?! What can be done?! I know that Ebay has a personal vendetta against me as I had to inquire with a lawyer before because I was suspended without any cause. I contacted a lawyer and he told me what to say to Ebay in a letter. Ebay HAD to reinstate me as they had no reason as to why they suspended me in the first place. SO now they are attacking me in any way they can. PLEASE help me and let me know if I have a case against them.

Thank you!

I have had an eBay account since 2006, and I started to sell in May 2011. I have made over 100 sales, have a five star, 100% positive feedback reputation. I sell items in the $2-5 range and offer free standard shipping (stamp on envelope). I have never had a complaint or dispute.

So eBay decides to impose this policy on me http://pages.ebay.com//sellerinformation/howtosell/acceptingpayments/fundsavailability_new.html

All my payments will be held for 21 days now, or until a tracking number can verify the item was delivered. I feel this is a punishment and is discriminating against me for three reasons:

1- When I started to sell, I read the TOU for two hours and never found anything about this happening to new sellers. I was told by a supervisor, Anna, that this policy started June 1st, after I started to sell. And I read all my messages and newsletters from eBay, never once was this mentioned anywhere. I feel they have no right to impose this on me with no notice, no choice to decline and unlist my items. I didn't find out this policy even existed until I checked my sales and saw they would not be released to me for 21 days and this will continue until I have been a seller for 90 days.

2- This policy is punishing me for not using tracking, since the payment will be released after 21 days or when tracking shows it's delivered, whichever is sooner. If I use tracking, the minimum shipping will be $2.77. That is more than the whole cost of some of my transactions. If I charged that, no one would buy from me anymore. Yet eBay allows me to choose standard shipping as an option, then punishes me for using it by holding my funds 18 days longer than if I used a form of shipping with tracking.

3- I will now have to pay for shipping & eBay fees out of my own pocket for the next three weeks until the funds start to get trickle released day by day.

I called to file a complaint and was told there's nothing they can do. I spoke to a supervisor, who said there's nothing she can do, and told me they don't even accept complaints; they only accept feedback, and mine has been noted, thank you for calling.

I told her I'd like to escalate this to her supervisor and she said she doesn't have one. But I could call the corporate office and she referred me to the phone number on the website. I asked what extension or who should I ask for. She said just tell my complaint to whoever answers and they will direct me to the correct department.

I called, and got a message saying press 1 if you know your party's extension, press 2 for customer service. When I pressed 2, I was told to call the number I previously called.

So, that's what I did, and I spoke to a man named Josh. He seemed to express more concern for my complaints, but again told me there's nothing he can do. I asked for a supervisor seven times, and each time he gave me a run around about why they wouldn't be able to help me either and how I have no recourse. I finally demanded to talk to his supervisor, he put me on hold, and came back and told me that this issue is considered resolved on their end, and that I need to let it go. He told me to refer to their legal page if I'd like to sue them, and otherwise I need to not call back regarding this again. He then hung up on me.

I'm absolutely shocked and appalled by their behavior. They repeatedly told me this isn't a punishment, this is just a policy to protect me and my buyers. But it doesn't protect me in any way; it only punishes me by withholding my funds and making me pay out of pocket to continue to sell. And it doesn't protect my buyers--they were already getting excellent service, my feedback proves that. I honestly have no incentive to even fulfill my orders, pay my fees or continue selling at this point. I don't see how that could benefit anyone.

They have no way to dispute this, and that is wrong. I should not be told not to call back and that my issue has been resolved when it absolutely was not. I was just told repeatedly how this is a good thing that will benefit me and all eBayers.

I have been selling on eBay for a few years now and used to work for a company parting out computers. I was fired from said job after I had gotten sick and was diagnosed with cancer. The reason for my absence was kidney stones. eBay has done nothing but throw false charges my way (duplicate listings, copyright violation) and has kept tearing down my 250+ part store and taking all of the fees along with it. They just charged me 300 dollars for my fees (at which I have sold hardly anything in the past month due to my account being so heavily restricted) and I have less money than I started. Not to mention the medical bills that I can not pay for (the whole reason for doing this was to raise money to pay for the bills since I was now out of job).

I am now locked out of my account because it is "linked" to my previous employer. They will not allow me to sell anything or do anything until that account is fixed. I do not have any association with that account as it is my previous employer that had fired me due to discriminatory reasons. The kicker: my previous employer is SELLING! They have an online store that is currently running! I have also been hit with nastier buyers as well after eBay took all of our feedback options away and started their insane policies. I have called to try to get this fixed and have emailed and faxed documents DAILY since last week, still nothing. I am so burned out that I just don't know what to do and I have to go in for another surgery in two weeks. eBay, you have ruined my entire experience and taken everything from me for nothing. Thanks also for punishing me and allowing them to sell as I suffer even worse. I even sent in a copy of my legal documentation against the company!

I have sold on eBay for over 10 years and have over a thousand successful transactions. My feedback has been 100% positive for some time as well. I have now been removed from eBay due to falling below standards. There is no specificity to this action. Because eBay has become so buyer protective, sellers have no recourse when they file feedback.

There is no recourse if the buyer files no feedback. There is also no appeal process to ebay's unilateral actions. I am dumbfounded. I had worked so conscientiously over the last six months to excel at selling and the result was to have restrictions! No one has filed negative feedback nor complained. I am done with eBay in any regard. I have discovered ebid and will sell there. They at least seem to value their sellers and wish to communicate when there is a problem. My apologies for being less than articulate. I am just shocked by eBay's action. They never hesitated to collect all those fees.

I have been a seller on eBay for more than 6 months, and they keep putting holds in my PayPal account, even though I have 98 possible feedbacks and no problems (which they cleared a few months ago). But they keep doing it, so i just refund the buyers and explain the problems I am having with eBay and PayPal. When I asked what I have done, no one tells me anything.

I am, at this time, going to send to last buyers orders at the post office. And I want to close my account, but they will not let me. I will never list again, if there are others with the same problem. Please let me know. Thanks.

I am an Amazon seller also, and they are the best; no problems. I can send my order out the same day with the order that makes the customer get their order faster. Now, I am late with the eBay order to be send out. I keep calling, but no one will help me or explain why they are doing this again. It makes no sense. I quit eBay and will never use them again ever.

I had an Eddie Bauer tent on the auction and I had a reserve at which time the auction was over even though my reserve was not met. The bidder thought they had won. This happened twice, so the second time I refunded the bidder back the funds through Paypal .Two months later, they reported me as non-refunded and the third issue was another item was bid on and e-bay charged me the fee. I did not receive any funds. I have written to the resolution center several times and now they expect me to pay back the funds that I had refunded the bidder.

eBay suspended my account because they wanted me to send receipts of everything I was selling on eBay along with a copy of both sides of my driver's license and a utility bill and a copy of my credit card bill. Everything I was selling, I had bought off eBay. I will not send them all my personal information and they can close my account. eBay is a wonderful service but they are gouging people. I paid fees on things I never received payment for and re-listed and sold again. They did nothing. I send a notification to them that until resolved, they do not have my permission to debit my account for any fees.

I will contact them when I'm back first thing Monday morning and place a stop payment for anything from eBay or paypal as far as fees go. They wiped out everything I had listed and I have no way to follow-up with these people.

They prohibit electronic cigarettes but sell a thousand of them online. They took mine down because someone reported me out of the thousand others. Taking off my electronic cigarette off the eBay auction cost me at least $50. Then, I found out that they are selling "spice" or "legal smoke." Somehow, they can't police this themselves. This stuff is synthetic marijuana and it sells on eBay!

I have been a 100% positive feedback customer for about two years. I was selling on eBay. I had items listed on eBay and most of which I had purchased off their site on March 15, 2011--when all of a sudden, my account was suspended. eBay nor PayPal would not give me a straight answer as to why my items were removed--something about a trademark problem, but nothing I had listed could possibly have had a trademark violation. eBay removed my accounts entirely so I could see nothing--no transaction from buying or selling. Then, I finally received an email stating that they wanted me to buy but they had removed many transactions from my account. So, I could not view them and all my selling items were all gone. I had no way to follow up with them.

PayPal attacked my bank account and credit card without my authorization and caused my fiance, who is suffering a disability, to try to commit suicide for they wiped out her bank account and she had a preexisting brain tumor and fibro--and this helped her pay for her medication. She was in the hospital for eight days due to this incident. We tried to resolve things but eBay hangs up in both our ears and PayPal just takes money and we don't even know what those charges were for. When will this madness end? I, myself, have almost had a breakdown due to this torture. Please help.

I sell every now and then on eBay. I downloaded their Turbo Lister program to make the listing easier. Over the summer. since eBay is slower, I decided to use the "But yt Now" listing option. The Turbo Lister gives several options for the amount of time you can keep your item listed. The very last option is "Good Til Cancelled" or "GTC" The good till cancelled shows the fee of 0.50 to list the item. That is what I used. Two months later, I noticed eBay was charging me over again every month for the listing I was told I only had to pay a one time 0.50 fee. Nowhere in the listing process does eBay inform you of having to pay any more money. The money eBay charged was automatically deducted from my account without my consent. I am filing this complaint not just for me but also for the several millions of people who have been charged unknowingly extra fees.

I bought and ordered metal shelving off of eBay.com. The business name is 3d Verlinden. This has happened twice. My shelving was not delivered at all.

I have now been a seller on eBay for more than three years. My buyers continue trying to get free items from me stating the items were broken. They did not receive what I gave them. Since we are no longer allowed to give negative feedback and buyers can complain and say lies against us sellers, we have no rights! I have lost more than 1,000 this month alone because I am scared to list items in fear my feedback is going to get so bad that no one will buy from me. Buyers say to me I will give you + feedback if you refund me. Ebay doesn't do anything about it except refund the buyer. Then I am left with a negative feedback and I lost money! I want eBay to start caring about us sellers and PS. I have been a power seller now for more than two years. They do not care about us buyers who can help us when we are being scammed!

I sold a 1961 Roger Maris Card to Steve. He filed a complaint that the card was not as described. That was a lie. My cards were all what I described. EBay refunded his money and I received a different card in return. EBay said there was nothing I can do to prove this. Ah ha, I had 2 witnesses there when I opened it.

Ebay's new standards of selling are highly unfair and unethical by any business standards. Their DSR rating system needs some severe adjustments. I've been a full time eBay seller for 15 years. Their new policies are medieval. If for any reason, any of your seller requirements (their rating system is based upon buyers determination) fall below a 2% level (mine is 2.03%), eBay's new policies limit the amount of items you can sell per week, and the amount of income you can earn.

They have just limited me to earning $542. per week, based upon a 12-month review. What does this mean? It means that out of 1577 transactions, 32 people felt I shipped their item out too slow. In other words, in eBay's mind if you get below a 98% on your test in school, you fail. They are penalizing me, by saying that I can only list 75% of what I've been listing. Understand too, that my typical eBay selling drops drastically in the spring and summer months, when I do lots of outdoor selling and eBay is slow. They're doing this to me just before the holiday season? Why would they activate a new policy like this just before the holiday season? What are their true motivations? If my selling limitation is not lifted within the next month, it will create severe financial hardship. My monthly bills currently outweigh their financial limitations put on my earnings. Saying that operating at a 98% level is a failure, is flawed. They need to be stopped.

On Paypal response, it was closed because I had an Ebay dispute. Seller did not refund or instruct to return item after beginning instructions to check fuse.

My stepdaughter sold an item on ebay.co.uk to a buyer in Greece in May 2010 for 120 (inclusive) through Paypal. The buyer then contacted her to say "not received". As she sent it international, signed for with insurance cover through Royal Mail, she said that she would look into this. In the meantime, he complained to ebay.com (America) where he was registered and they made contact with her. She told them that she was looking into this. They then gave her 2 days to pay $120, otherwise she would lose rights to use eBay. She had no choice but to borrow money from us and pay this into her account and pay (through Paypal) ebay.com to pay the buyer back.

Lo and behold, yesterday (24/08/10), Royal Mail confirmed that the item was delivered to buyer on 27/05/10 and he signed for it. Fraud. My stepdaughter contacted ebay.co.uk and was on phone for nearly 1 hour, only to be told that she must get in contact with eBay America as it was nothing to do with them (even though they received % for sale of goods) as the buyer was registered with eBay US. I think this is ** that this person has committed fraud and ebay.co.uk said that they cannot help even though they were willing to take their cut for the sale.

I sold a customer in China toys on eBay. eBay locked my account and refused to release my funds because I was a new seller. Though the policy is to allow funds to be released for shipping. I spoke to 3 different agents and all of which told me something different. I didn't mind the hold on the payment. I did mind the fact the shipping cost were being held. Then the agents barely understood English and were all reading from a book, which may result in me getting a negative. I will never use PayPal again. I also no longer using eBay as a result

PayPal and eBay do not protect their sellers. I sold an iPhone to a buyer in China. When the buyer complained that the merchandise did not arrive, PayPal took the payment away from me, telling me that my shipping method (USPS) did not qualify me for seller protection. Yet, when I chose that shipping method to offer my buyers (during the auction setup), the eBay web application never warned that choice would cost me my seller protection. I even called eBay after the auction closed to check out a strange request from the buyer to ship the merchandise to an address not on his account.

Looking back, I should have smelled a fraud. The eBay representative advised me that shipping to a "non-account" address would cost me seller protection. Yet, in the very phone conversation whose purpose was compliance with seller protection policy, this same representative did not warn me that the shipping method chosen by the buyer would cost me seller protection. I do not think this buyer's shipping choice and strange shipping request were coincidental. This buyer has clearly defrauded me and PayPal will not do a thing about it.

eBay has increased what sellers can't do, and what they are requiring sellers to do constantly, they also can now hold or take money out of your Paypal account to give back to a buyer if the buyer files a complaint. We have a buyer who bought an antique clock over a month ago. She now wants to return it because it ticks too loud, even though it has been doing this since she received it and this is normal for the clock. The clearly stated return policy says 7 days after receipt they must contact us & then we have to receive it within 10 days in the same condition as it was listed.

eBay says she can return whenever she wants to & then still leave us bad feedback after we take it back! eBay is breaking its contracts with the sellers & reinforcing fraud and possibly money laundering. This needs to be put to a stop. We had items returned which weren't even close to what we sent, but there wasn't any recourse for us. This transaction is just one of many on eBay and it will cost us at least $123.00 plus the shipping. One interesting thing to note, the buyer's address was in Boston, Massachusetts, but when confirmed, the phone number for her that ebay gave us to contact her was in Connecticut!

I am a disgruntled eBay seller. First of all, the sellers are the people who generate the income for eBay. We must pay insertion fees and get charged Final Sales Fees. eBbay only protects the buyer. A woman purchased jewelry from me, and the package was lost in transit. She contacted me to ask why her package was lost, like I knew?

She started sending me multiple email messages per day, each email getting nastier in content. I tried being helpful and contacted Pennsylvania Post Office to help locate package. Instead of thanking me, she became even more irate. I finally contacted PayPal and told them that I needed her to be refunded immediately in order to stop the harassing emails. The credit was processed.

She became even more enraged and demanded her package. Lastly, she left me negative feedback. I had perfect feedback until this woman came along. She was not justified to leave me negative feedback. I did not lose the package, and I gave her a refund. The funny thing was the package showed up at my door the next day. I made a typing error on the label.

I contacted eBay about the 18 email messages I received from her along with the 4 messages she sent to my personal email. I requested having the negative feedback removed. Oh yeah, I was on hold for over 1 hour. A non-English speaking girl just kept repeating that the buyer has the right to leave any feedback she wants. This woman called me a liar in the feedback. I, on the other hand, do not have the opportunity to leave the psycho her negative feedback.

If eBay allowed buyers to receive negative feedback and then let sellers put a block on buyers with negative feedback, we would avoid a lot of time wasted on the phone. eBay really needs to analyze their current feedback system. And I have decided that I am no longer going to sell on eBay. I will do just as well at local flea markets with my jewelry.

eBay, I hope that you read this and seriously consider treating your sellers with the respect we deserve. If we all stopped selling, how would that affect your bottom line?

eBay does nothing to protect the seller from scams brought by buyers. I had a buyer that lied about receiving and item that she claims was not as listed. The listing for this item I sold her was detailed and described quite carefully.

PayPal and eBay ignored that I had a no return policy to my listing also. They proceeded to give her a refund even though she lied about the item's condition. My 100% rating was ruined. Also, the hammered me with lies on my feedback field.

PayPal and eBay did nothing to help me as a seller. Because this buyer said she won her claim in public, now, a second buyer that had purchased an item from me a month ago is now trying to follow in her foot steps. This is ridiculous, a month from now and PayPal is accepting a claim on this!

Now I have escalated the dispute. This second liar said, she tried to contact me several times about the item and she never did. Now, my PayPal account is negative as they put a hold on the funds to review the case. I am sure that she will also bash me on my feedback to just to back up her story. I have had it with eBay and PayPal!

They do nothing to protect us, sellers. However, they sure love to receive our seller fees. I am cancelling my account with them.

After repeated complaints to eBay about their policies, I have not even had the courtesy of a reply. Here is the last complaint which has gone unanswered. After repeated frustrations with eBay and your refusal to acknowledge them, I am left with no alternative but to sever all contact with you. Our frustrations are as follows:

1.) You insisted that we had to state shipping charges on each listing. This is impossible since we have shipped all over the world and buyers have a choice of how they want their items shipped. You refused to even acknowledge my repeated protests at this ridiculous policy. 2.) Your stupid policy above required us to say, "No shipping, but local pick-up only." This cost us sales, despite our trying to state in the description of each listing that we would ship anywhere and asking buyers to indicate their location and we would then respond with a shipping cost be it to Australia, Sweden, Holland, UK, USA, etc. 3.) Ebay consistently refuses to acknowledge criticisms.

4.) Ebay refuses to acknowledge that some buyers are bad news by disallowing negative feedback for buyers. 5.) Ebay refuses to acknowledge complaints made about its systems, policies and generally acts in a high-handed manner as though it can do no wrong. 6.) Ebay dishonestly withholds buyer payments despite our excellent record. This was the final straw! 7.) Ebay refuses to acknowledge complaints made about a devious buyer who refuses to supply his correct address, after eBay and PayPal gave us conflicting addresses for this buyer.

8.) This buyer was abusive, accusing us of running "a Nigerian scam" and refused to confirm his correct address. Ebay refused to even acknowledge our report. We could not ship to an unconfirmed address, and therefore, refunded his money which you, eBay, were holding onto, and we had no alternative but to cancel the transaction. Had we shipped the item, despite not receiving our payment, we stood the chance of losing both the $255 item and our money. 9.) Ebay staff are totally robotic and unhelpful and your resolution process is stilted and almost impossible to navigate. You simply do not allow us to state the problems we are having clearly and simply. 10.) Ebay avoids phone contact and the "Contact us" facility is a disaster.

We could go on and on, but the above summarizes our total dissatisfaction with eBay. In the light of previous unsatisfactory experience, we doubt that you will listen to the above criticisms and do anything to correct them.

I have been a loyal eBay member since 1999 and currently have 100% feedback, nothing of this magnitude has ever happened. About a month ago, an item for auction #** was shipped out to Ms. R. of California by USPS but it never arrived to its destination. The item should be covered under eBay's seller protection policy (which will be referred to as policy herein).

After contacting eBay, I was instructed there are additional conditions that were not mentioned and were only disclosed 'post facto' creating a false sense of protection which did not exist. All conditions of the original policy were followed; such as but not limited to: promptly responding to any inquiry, promptly shipping the package with a trackable shipping method.

All conditions of the policy were followed but eBay will not enforce the policy and insists there were other conditions not mentioned that were not met. Several attempts were made to contact eBay and PayPal regarding this issue, all resulted in additional conditions that were not mentioned on the policy; such conditions that were not mentioned are: the item must reach its destination, the item must be insured (and claim must then be made to the carrier-USPS).

All attempts for a resolution and or reaching an amicable agreement were futile. eBay also took a sales commission on this transaction which was thought to cover such incidents. Resolution sought: I would like eBay to remove the credit hold of $320.50 from my account. I would like eBay to change and clarify the seller protection policy on their website so no future misunderstanding can occur with future transactions.

EBay seller listed a used Trek mountain bike as in excellent condition, having been ridden only "once or twice." The bike was shipped to me and had various defects, including a bent rear rim and rust covering all exposed bolts. The seller first tried to blame the bent rim on UPS (even though there was absolutely no damage to the box or to the rest of the bike). He then offered a refund, but it would have been very expensive for me to ship the bike back. I would have ended up losing money on the deal. The seller refused to explain why the bike was misrepresented, except to say that it was used and that the description was his opinion of the bike. Excellent condition connotes no visible defects, and this bicycle was far from free of defects. I am very angry that this individual thinks it's okay for him to rip people off. I'm guessing he knew that I wouldn't want to take the time or lose the money to return the bike.

I bought a 2001 Artic Cat 4x4 500 ATV thru eBay where Nathan ** lists his junk under the business name 4seasonspowersports. I paid $4,320.00 for what was listed as: "Perfect, flawless, mint, grandpa owned, only 240 miles! Best one on the lot." Turns out it is **, junk, fraud. I paid another $1500.00 for repairs. He would not refund me and eBay did nothing. In fact eBay collects yet another $100.00 from Nathan ** to remove each negative feedback. So don't trust eBay either. Had I been able to read all the negative reviews, I definitely would not have bought anything from him! Beware! It cost me an extra $1500.00 to just get the ATV running as it should have been in the first place.

On eBay, a seller, Cold Fusion Nitrous (cfnproducts), sold to me a mobility scooter, which he called a QA1 Scooter. It was stated to have been engineered, assembled, and tested in the US. He stated that the battery was a quick disconnect for fast removal. The pictures looked very nice, showed anti-tip wheels, and seemed to be a good deal. The seller had good ratings, so I made my first eBay purchase. When the scooter arrived, it didn't have anti-tip wheels. The seller stated the model didn't come with any. When I asked why the brakes didn't work right, he stated my scooter didn't have that. When I asked where the free wheel lever was to keep it from rolling while trying to get on it, he stated it didn't have one, yet the manual he sent stated safety features, that is not there.

As a matter of fact, the manual was for a Biswift Qx-04-05C, Qx-04-05A, which is Chinese made. He stated the manual was for 5 different models. When I questioned him on whether or not the scooter was a Biswift, he stated he was under no obligation to list the model for the scooter, that it was an internal part number. If you're confused, it is because that is exactly where the seller wants his buyer. eBay sided with the seller, and as I have found out eBay has numerous complaints against them.

The seller can apparently advertise a Ford, and sell you a Honda if he wants to, and so can any other seller from what I've read. I will never purchase from eBay again, nor would I recommend anyone to, and would advise them not to. Prices from well known businesses with good consumer policies, practices, and politeness are very competitive. Unfortunately, because this purchase was for a mobility device, due to disability, I had to purchase another scooter. I am out the money spent on this unsafe and poor quality scooter, plus what had to be spent on another scooter elsewhere.

I sold a laptop on eBay to a buyer with (0) feedback. It had 7-day return policy. Over 2 weeks later, the man threatened me and wanted his money back because the computer doesn't work. Ebay forced me to refund him, awarded in his favor $270. I was sent back my computer destroyed and missing parts, completely tampered with and unusable. When I called eBay, it was the most disturbing conversation I have had. The man interrogated me, and said I'm a liar, and my laptop is worthless, and so what if it's broken. So basically I got totally ** by eBay. Avoid eBay at all costs, eventually they will ** you. I had a perfect 5 star rating, 100% feedback. They let a criminal destroy my laptop, steal parts, and forced me to refund him. I lost my computer and 270 dollars plus shipping. They are threatening me now.

I put up an auction on eBay for knitting needles. When I went to fill out the forms for selling an item, I marked free shipping but I attempted to put in $3.00 for handling charges. When I went to preview the listing, the handling charges did not show up. I contacted a representative through the live chat line. She walked me through the steps to put in a handling fee, which were the same steps I had already gone through. The handling fee still didn't show up on the preview, so I asked her specifically if it would show up on the listing once it was actually published. She assured me that it would. So I went ahead and published it. It did not show up and someone bought the needles.

When I contacted eBay about the problem, they wanted me to bother the customer for the handling charge. I told them that this was not the customer's problem and I was not going to try to charge them for it. I think that eBay should be compensating for this because they did not provide a service that they said they were providing. I do not even care so much about the $3.00. It is the principle of the matter that is the issue. I spent over an hour trying to talk some reason into the representatives that I spoke to after I found this mistake had been made. They were "apologetic", but offered no satisfaction and it took way too long to get them to give me an address that I could send a complaint letter too. By the way, I could not find that information anywhere on the site.

I purchased a vintage radio from eBay seller, TheToneFarm, using PayPal. The radio arrived damaged and was materially different from the sellers description. When I tried to get a refund from eBay under their Buyer Protection plan, they did a bait and switch and my complaint was handled by PayPal, who denied it without comment. I tried again to get a refund from eBay under their Buyer Protection plan and they refused because it had already gone through PayPal. I gave bad feedback to the seller, who got my private email address from eBay and sent me a life-threatening email. eBay and PayPal had no right giving out my personal information and endangering my life. They refused to do anything to the seller and didn't even apologize. The seller then offered to cancel the transaction, which I accepted. I returned the radio but the seller then refused to refund my money. Again, eBay refused to do anything to the seller or refund my money. So I'm now living under duress from the seller and am out the cost of the radio, the radio itself and the cost of shipping it back to the seller.

I have been an Ebay seller for years now and have seen a steady decline in the customer service over the last five years or so. Recently, Ebay has become actually abusive in their treatment of the sellers while their prices have spiraled.I have recently experienced a problem which prevents me from selling effectively on Ebay. I have desperately needed to get an answer. After half an hour in the online customer service maze, I was offered a chance to do an online chat. Sadly after a fifteen minute wait, no one was available.

Next, I spent another fifteen minutes trying to find out how to email them. You cannot email eBay without a pin which takes another ten minutes of wandering in the maze. Once you get the Pin, you can expend your time and effort carefully explaining the situation. After a day or two, I got an answer saying I had to phone in if I wanted an answer. After asking me to explain the problem in detail, my message id was not even read, just dismissed with a form letter to phone in. I tried to phone. That took another fifteen minutes of wandering the redundant online maze to get a pin. I phoned. I entered the pin. I was placed in a infuriating redundant maze which offered no solution and no human.

After another fifteen minutes, I tried pressing the 0 repeatedly until the maze ended. I was placed on hold more or less permanently. After several tries at various times and days, all I could find out was that Ebay was unusually busy all the time and would never speak to me or solve my problem. Ebay exists only to take 10 to 14 percentage of sales before turning us over to PayPal to be relieved of another 4%.

I just happened to get into the hobby of coin collecting within the past 6 weeks and bought 15 items from eBay; one cost $1,000. Now, after waiting a week and a half for the item, I bought the item (a silver Morgan) on April 5, 2010 and had not received it by April 13. So I called eBay to complain. The seller responded by claiming I signed and accepted the coin on April 8, 2010 at 2:20 pm and that I must have lost the coin. The brain-dead at eBay bought that excuse.

It just so happened that I was at work reviewing a project, especially at the so-called time I signed for the coin. After the "7-day review period," eBay ruled in favor of the seller. Ironically, eBay sent me an email on April 14, 2010 (the very next day) saying "the item has just been shipped." I got a notice from the post office on April 23, indicating there were two packages I needed to sign for.

On Friday, April 24, 2010, I went to the post office, and guess what, lo and behold, there was the coin I supposedly received on April 8, 2010. According to the seller, I have a three-day grace period in which I can return the item. The eBay brain-dead told me not to worry and to contact the seller and wait three days, then start the dispute case and that I am "covered" by the "eBay buyer protection program."

I asked for written guarantees or documents that confirm what I was told. There was a lot of hesitation and reluctance to provide me with that information. After some time, he referred me to the text discussing the buyer protection program. When reading the text, I realized it's nothing more than a seller protection program. Their "recommended / highly rated sellers" bring a lot of cash to eBay, so I suspect they will rule in favor of the seller again. I hope that is not the case. To be considered a "recommended / highly rated seller," a person need only bring in $3,000 a year.

I have been an eBay user in great standing for 10 years, with a high feedback score of 100%. I had a death in the family, and stopped selling clothing on eBay until about 2 months ago, when I got active. In short, because of the economy today, I decided to sell inexpensive photos in a digital format. People responded by buying them world over. Although it wasn't very much money, it started to add up and eBay pulled the plug. They, without warning removed all listings, and wrongfully accused me of 'feedback' manipulation, suspending my account.

I did not violate their policies, as I looked at each one by one. I've written many letters (politely), with no avail, other than form letters (some of them repeated word by word). Wrongful accusation, suspension, without a platform to defend one's innocence is wrong. Economic losses, and my reputation that I've built in 10 years ruined.

I have been an eBay PayPal seller for years. I have a computer business and sell off used and unneeded hardware through eBay using PayPal as a payment service. I have many areas I am frustrated with and I will list them here. I am also contacting the states Attorney Generals office about eBay/PayPal to see if they are breaking antitrust laws.

Complaint #1 (eBay forcing us to use PayPal as the only means of collecting money from our auctions). If you sell on eBay you know we always have had multiple choices in collecting money for auctions. PayPal has always been an option; we were also able to use our own merchant services, request money orders, use Western Union Bill pay, Bid pay and many other forms of payment. Try to list now and you will find the only feasible way to collect payments for eBay auctions now is PayPal. This is not because PayPal is so great but because eBay has changed their policies and we are now pressured to use PayPal. Is this not an antitrust matter?

Complaint # 2 (Feedback on eBay). We, as sellers can no longer leave feedback. I once sold a laptop to a man in California. He contacted PayPal and told them he was not satisfied with the laptop and that I had misrepresented the item on eBay. PayPal found in his favor and as soon as he sent tracking info to PayPal on the return of the laptop PayPal took the money from my account and refunded this scammer. When I received the package there were blocks of wood in the box not my laptop. PayPal placed the burden of proof on me and being I did not open the package in front of the UPS driver, they done nothing. I lost my money and my laptop. The jerk even had the nerve to list bad feedback on me to make him look good.

Complaint # 3 (PayPal rolling reserve) PayPal now holds 10% of everything that comes through my account with them for 60 days. Now eBay is charging about 6% you make maybe 10% profit on the sale then PayPal holds 10% for 60 days. This means sellers are left with a - 6% profit loss for 60 days. The only ones who can handle this are the huge sellers and guess what? News flash! They are reviewed differently, then the smaller seller and they do not have as much held in rolling reserve nor are their funds held as long. I know this because I know Power sellers. So we are at a loss right out the gate if we use eBay and PayPal.

I called PayPal to voice my concern and a "Roger" who claimed to be a Sr rep. told me in a very nasty and arrogant voice that I could leave eBay and PayPal if I wanted but they didn't care because I would be back. He also told me his supervisors name was Lorie but that he had the power to tell me I could not speak with her. Later I called back and spoke with a Patrick whom forwarded me to Mike, Mike was very nice once he knew he was being recorded and he promised that the loss prevention division would contact me within four hours. He also informed me that there was no way I could call that division direct, they would have to call me. I am reporting all this to the Missouri State Attorney Generals office and they want the physical address for PayPal. Guess what? It is not listed on the web site and none of their reps will let you have it.

I plan on closing my accounts with both eBay and PayPal and going with eBid and Google Payments soon. It is apparent that eBay no longer wants the small sellers around. As a result of eBay/PayPal policies in listing fees and PayPal holding 10% for 60 days, I have to carry a 6% profit loss for that time period. That 6% has to be pulled from money intended to pay other bills. The buyer has my product, eBay and PayPal have their money and I have a rolling loss due to PayPal's rolling reserve. PayPal told me (recorded) thanks Mike, that "eBay's guaranteed buyers protection" is why there is now a "Rolling Reserve" at PayPal. They want the two companies to be looked at as different companies when it is convenient.

Bought oil drain tank from Xtremediecast on eBay, it arrived totally smashed. Notified Xtremediecast and was told to ship it back and a new would be sent. They did not send a new one and correspondence with Xtremediecast ceased. EBay was no help at all in dealing with Xtremediecast. As far as I am concerned, this has become a criminal matter as Xtremediecast knowingly took, spent my money and sent me nothing! EBay is complicit in my dealing with Xtremediecast! Lost almost $200.00 and faith in both eBay and it's accomplices!

I sold a Macbook Pro on eBay. The buyer requested that the item I ship to his business address. He was going to send a prepaid FedEx label. I shipped the item to the address he provided. I even asked if it was his correct address as it did not match his PayPal address. He then disputed the charge saying that it was unauthorized out of his account. I contacted the police to where I shipped it. They said that 4 other complaints have come in about the address. After weeks of battle with PayPal, for 4 times they are saying that it was fraud on the buyer's part. Today, they said that they ruled in favor of the buyer. The money and laptop are gone and I am sitting here helpless. The damage is $1,800.00 or a laptop.

Bought an oil drain pan from this person. It arrived totally destroyed. Sent it back up to receive a replacement which never arrived. Contacted eBay and after that, no action from anyone. Been almost three years now. Today, I went on eBay and see this same person is still selling these items and is and has a 99.4 rating heh heh... And it made my blood boil. So I sent a message to eBay and once again they started me into this never ending circle of remedies which I'm all too familiar with. No phone number no specific area or category of complaint no real way to contact eBay or the moron that still has my 127.00. Is there any justice for buyers on eBay or through pa-pay!

I sold a watch and the buyer left a positive feedback. My ad stated the condition of the watch and the length of band. Then, the buyer later stated that she was returning it in eight days because it was not what she wanted. I told her that I refused it to be returned. She now says it doesn't fit. I still refused it. The ad gave the size. Now, she's claiming that it does not work. This person is using everything in her power to get a refund. Why leave a positive feedback based on what this buyer is saying? In the end, eBay gives the buyer a refund. Ebay has lost all respect. I will never recommend anyone selling on eBay.

Like many sellers, I saw the other side of business on eBay. I sold full-time for years, keeping excellent feedback and building a customer base of almost 5000 happy customers. I was also a Power Seller for most of that time. Two years ago, over Christmas holidays, I noticed a strange absence of personal emails. My computer also shut down every 15 minutes or so. I have MSN XP operating system, and the computer was newer.

I went through all channels to fix, calling MSN, etc., etc., etc. for three months. Since I was operating a successful eBay business, it was a real handicap to keep up but I did. MSN could not find the problem, and I had Norton antivirus which tested clear, free from problems. By March, I noticed a strange thing with my eBay accounts. Items that were "paid" were switching to "unpaid," and as with all "unpaids," I notified buyers through eBay emails with no answers. Then those who bought more than one item appeared to pay for all and then took back payment on one! Really strange. I contacted eBay again and again via Live Help and got the runaround each time.

Meanwhile, my computer was still shutting down, few emails appeared, etc. On eBay, members cannot directly contact technical support. An email is sent which is never answered, except by a "canned" response. I did that many times, contacted various people at Live Help. It's very frustrating to run a business like this.

Finally, someone on Live Help happens to mention that yes, eBay knew there was a glitch/problem with accounts in PayPal changing status. They were working on it, and I should "just mail everything out, even if it looks like it isn't paid." No fix came. The emails between seller and buyer were cut off within eBay, so I began to receive numerous negative feedbacks for non-communication and not mailing out items paid for. eBay's Live Help indicated we would be helped by reversal of negative feedbacks, and luckily, I saved copies of the conversations as the negatives were never reversed. I think I got twelve.

When the problem was finally fixed, eBay did not clean up the mess left. So we had to go back and manually check for payments in PayPal, etc. eBay took a month to fix problem, and during this time, I did get an excellent MSN tech on phone who connected the computer problems with the eBay problem. They were one and the same. He found virus contamination and walked me through hours of fix ups.

Obviously, eBay had known this affected XP users, but ignored our problems for months and let us take the "bullet" for the problem and ignored us. My feedback went down to 99.5%. Thank goodness, not a bad score as I had thousands of feedbacks.

It gets worse. A month later, eBay decided to start a new feedback program which used only newer feedback and considers all neutral feedback as negative feedback. My feedback fell to 85%, and I was suspended. eBay was contacted and reminded that the negatives/neutrals were to be taken off for the virus contamination issue, but no one knew anything about it. And when eBay suspends a seller, it means total cutoff from accounts, customers, and total closure. So I was stuck and could not even contact a lot of the reps.

Within a short time, eBay realized it made a mistake and reversed its new feedback policy. My feedback went up to 99.5%, but I was still suspended. But even when I could get someone at eBay to listen, no one would help me. Just to let you know, I do not have another job; this is how I earn my living.

After months, I was reinstated. How? I don't even know, and I quickly geared up to earn Christmas money. (I believe a 30- or 60-day review reinstated me.) My sales were soaring, and my auctions were closing within a day with one item at $200. And eBay suspended me again. No explanation, no low feedback. No one at eBay had a reason. But some clown advised me to mail items I had already wrapped and printed postage on. So I did. No one knew what caused this suspension. No one knew if it was temporary or permanent. My feedback was not low.

Within a day, eBay went into all my accounts and returned all the money to customers, even though I had mailed all the items out. I lost at least $1000 on these lost items plus hundreds in listing fees that I was charged for listing and selling the items. Again, no one knew anything at eBay why this happened, but it appeared to be permanent suspension. But no one really knew.

Right at pre-Christmas time, one year later and still experiencing this business. So I went to the Wisconsin Attorney General for Consumer Protection and filed. eBay was given 30 days to explain why a good seller who paid eBay some $500 to $800 a month could not get answers. eBay called back and did reinstate me. I was warned to be good, because they were giving me another chance. I promptly told her that I now had my own website and had gone to the number 1 alternative selling site, ebid.net, an English-based auction site and did not plan to ever return.

The rep for eBay did not know what to say. I was supposed to thank her for the loss and the sleepless nights, my bills not getting paid, etc.? I also told her that I had the names/addresses of my 5000 customers and were inviting them to join me. She was stunned. I left my account there as is in case a class action suit ever opened.

I sold there for years; each year, I paid fees between $6000 and $7500 and got treated like this. No reason, no explanation from anyone. There are lots of problems at eBay, one being the ever-changing complicated rules, and the other being a corrupt feedback system. Buyers are babied and allowed to do anything; sellers are given contrary and contradictory rules to follow (i.e., sellers allowed to specify when item is put into mail: "I ship within 5 business days." But feedback asks buyers to rate sellers on "did item come quickly." If seller rates lower in this area, they are suspended!).

Feedback system is corrupt. It can't be changed, even if made in error or there is a mistake. So buyers soon learned they could do anything to sellers, and sellers had to comply or lose feedback and seller privileges. Soon we were receiving negative feedback if an item did not arrive in one day. eBay stood by the feedback.

eBay is very anti-seller; now the rules allow buyers to keep the items if they find something wrong with them and the seller must give money back too. Buyers saying "It doesn't look like the picture." gets free item and money back. You can imagine how that is playing out! It's an absolute mess, i.e., if feedback scores are lower, the seller's items appear on the bottom of the lists so no one sees them; and if feedback scores are lower, sellers are restricted to only a certain number of listing within certain categories. Also, if feedback scores are lower, all payments from buyers are held for 21 days, but seller is required to ship item immediately (Hint: using what for postage? air?).

Sellers are leaving this site in droves, and it is understandable why. New policies are being put in place this month for even dumber "improvements." ebid.net has gotten so many sellers from eBay that our members have volunteered to befriend them and get them selling via the forums. We are swamped with sellers bringing thousands of items over. Their loss, our gain.

I have worked in business for 45 years and have never seen such an incompetent mess of a company in my life. I can't see an out for them over than purging their staff and starting over fresh. Oh, is there life after eBay? There certainly is. Selling on alternatives uses different techniques, but daily sales are possible and new buyers seek us out. To handle the masses leaving eBay, ebid.net members volunteer to help new sellers learn these techniques and get up and sell fast. It's a totally different environment, a better site that learned from the mistakes eBay made.

I lost my primary source of income. I lost thousands of dollars through lost listing fees, selling fees, PayPal fees, photo fees, and store fees when they started and stopped by listing for no reason. I lost my good customers, as my suspension made me look like a criminal. I disappeared overnight without explanation. And I almost lost my expensive computer to virus contamination. eBay knew of the problem and did not fix for months. And they allowed sellers to take the blame for the breakdown in payment status and loss of communication through eBay emails.

I spent three months attempting to fix computer problems, hours on phone to MSN, etc, to fix something that eBay caused and did not announce. Some of my customers had similar problems and had to replace hard drives, etc. I spent almost a year trying to straighten out virus problems, buyer problems, suspension problems, and feedback problems all caused by eBay.

And I pay my bills and keep my family fed and a roof over our heads. No amount of money makes up for the disrespect, lack of emotions/understanding, lack of control, and the things that happen when your only means of earning a living is ripped away--ripped away by a company that does not care. Very bad experience. I would not wish it on my worst enemy.

My item was cancelled because eBay said it was a counterfeit. Ebay encouraged me to contact the company directly by emailing them. I feel an obligation to share with you what else eBay has encouraged myself and so many others to do. If you think eBay is taking action per your request to stop items listed violating your intellectual property rights, you should know they are. They got my account and I'm sure they try with many more. But did you know eBay is actually incenting hundreds of thousands of their own customers like me to resell the very items you are requesting them to remove, but how can this be?

If you have a PayPal account, you might remember getting an email Thursday, 10/22/09. If not, you can ask eBay about the email sent to every PayPal (an eBay company) member enticing us with a free $20 cash back for purchasing items for resale at eBay. This offer was for very specific "overseas" companies. The offer applied only to purchases at one of the following merchants: Graniph, FocalPrice, Milanoo, Dhgate, BestOfferBuy.com, MyCatwalk, Wiggle Time, Sasa, all well known for their fake, counterfeit and pirated products.

I'm a sucker for a free $20 so I used PayPal to buy a few things. I received the items followed by eBay's promised $20 cash back! This made me $20! Awesome, so now I use eBay to sell one of the items. So eBay is doing really well with this! And so did I, until eBay cancelled my account due to violating their VERO policy. Now, I'm no legal expert but I know when something is morally wrong and this is really a no-no on eBay's part. Everyone makes mistakes but I think eBay is purposefully doing the wrong thing here. What do you think?

I would never have bought something from overseas without PayPal giving me $20 and when the premise of the sites are to resell for profit on eBay, it should be okay since I was recommended by PayPal. I wouldn't want to be eBay when this information is given to court to decide. Everyone is being hurt, except eBay. I would love to bring all this evidence to court as well as offer up my testimony and help any VERO sue the bejesus out of these crooks!

eBay ended all my listings, 1025 of them, and refused to refund my fees ($350+). According to eBay, this was because I bought an item from someone who had previously left me negative feedback. There is evidently an eBay policy that prohibits this. By eBays own admission, this is an internal policy and is not published anywhere. So there is absolutely no way I could have known this. They say it is to prevent people from buying something just to leave negative feedback in return?

The problem is I never left a negative feedback! eBay said they don't care. Merely the act of buying something from someone who has left you negative feedback constitutes interfering with an auction and malicious intent. How can buying something in an auction and paying for it be interfering or malicious? Isn't that what eBay auctions are for?

Having tried to put an item on eBay to sell in about September last year, I wrote to eBay to note that I couldn't get to the point of selling. Firstly this was because of a problem with PayPal, which was resolved; however, this didn't help, and now my item was no longer visible on my items for sale let alone viewable by purchasers. I was told that my account had expired, which couldn't have been true due to the activity, but went through the inconvenience of re-enabling an active account. That made no difference, so I asked how to progress, and was told it was due to my account being expired due to a lack of activity and to go through the same process I completed a couple of days earlier.

I repeated this circular action several times before asking for some help that would progress this, and at that point I received radio silence. Having requested access to their customer service director or supervisor, there has been no response to any email. Your help would be greatly appreciated. There seems to be no way on their website to lodge a complaint. This has lost me money as well as taking up valuable time.

The eBay customer service number they don't want you to have is 866-643-3720. Be sure to press 2 so you get a live person. I listed an ad on eBay to sell four used tires and rims as an auction item or sell now for $1500 for rims that alone would cost $2500 new. The ad clearly stated used tires and rims. No returns or refunds. All intended buyers had the option of asking the seller questions, but this customer in particular had no questions, but immediately purchased the used tires and rims. The buyer received the used tires and rims and stated that although he looked at the six pictures available on the ad, read the particulars on the ad, he didn't think that what he received was what he paid for. Despite the fact that the add clearly stated used and no returns or refunds, eBay sided with the buyer and we were forced to return all money involved which also meant we lost $250 of our own money because the initial shipping and handling costs were greater than the $250 in which we asked the buyer to pay for the shipping and handling.

We attempted almost everyday to speak with a live person in the resolution center at eBay to discuss the matter, but eBay would not send us a telephone number and instead continued to send us information by email. The day they finally made contact with me in person, it was already decided that they had reimbursed the buyer for the sale of the tires and that we needed to reimburse eBay. eBay didn't give us the opportunity to appeal this matter at all. When I asked to speak with a manager or supervisor, I was told I couldn't speak with anyone else. I do think that if someone received something other than what the add states, there should be a refund; but this was not the case. eBay didn't try to assist me at all with this matter except to inform me that I needed to return the money to PayPal. In my opinion this was poor business. Thanks eBay!

In May 2009, I was scammed on an eBay transaction where I posted a $6,250.00 cushion-cut diamond solitaire ring. I received a message on eBay from **@gmail.com stating she wanted the ring. I was brought from the eBay world to my personal email after the member asked me to email her personal email because of her busy schedule, which I did.

After a few emails, I received what I thought was a notification from PayPal saying that the money had been posted to my PayPal account but was on hold until I could provide a tracking number to verify shipment. It never crossed my mind that I had received a fake email. I shipped the ring to Brooklyn, NY to who I assumed to be Vanessa ** at 1346 East 2nd Street, Brooklyn, NY 11230.

She requested the ring be shipped overnight by 10:30 am via FedEx. I did this! Not long after, I thought the ring had been delivered. I started calling PayPal to see why the payment had not been released to my account, because I had done everything I needed to do. PayPal had even sent me an email saying that shipment had been verified. I thought it was all true. PayPal informed me that I was scammed by the buyer.

I called FedEx only to find out the package was already delivered and it was too late. They said they couldn't do anything else about the matter, but they did have the driver verify that the package was delivered and signed for!

After months of stressing and crying over this matter, I finally gave up, so to say. I have spoke with Secret Service Agent Joseph ** in New York who told me they were still investigating the matter. That was two months ago and haven't heard anything else. I noticed this email from RockYou today saying they tried to notify me in December 2009 regarding my account being under investigation because of someone tampering with it.

I am very concerned about this matter. Please help me, because this could be exactly how this happened to me. And now, I am out tons of money. I posted my ring on eBay, because I was in a huge financial bind. I am a single mother of three children and am currently in RN school hoping to graduate in May this year. Please help me! I look forward to hearing from you soon.