eBay Sellers Complaints

In 2011 I listed for sale a 1936 German cigarette cards album, filled with cards of ancient German history (i.e. the 13th, 14th, 15th centuries, etc.). I sold the album. Buyer paid. I mailed it and he left positive feedback. Exactly 2 weeks later I received an email from eBay stating that the auction was canceled and the item was deemed "hateful or discriminatory." The problem with this is that I work diligently to make sure that I don't list anything that goes against eBay's rules. I searched this item as I know that eBay is particular about anything related to Germans in general, yet at the time I received the cancellation there were 50 more auctions for the same item. One was the same item that had been listed numerous times with no sale, but was still up for auction the umpteenth time.

Normally I would just write it off, but this one thing cost me my 20% top rated discount, which amounted to about $125 per month for 3 months as my sales averaged around $8000 a month in 2011. I called eBay and spoke with a man who put me on hold. He came back and said he saw nothing wrong with the auction and didn't understand why they would cancel it, but that he would connect me with the people who deal with the cancellations. While being transferred I lost connection and called back. The 2nd time I spoke with a woman (both were Americans and not foreign subcontracted employees). She also put me on hold to check the auction, and said almost verbatim what the man told me in my previous call. This time my call went through and I spoke with a woman who, after explaining my issue to her, put me on hold for nearly 10 minutes.

When she returned, she told me that she could not explain why the auction was canceled but that she would send me an email explaining to me why some auctions are canceled and what hateful/discriminatory means. If I could ever pull someone through the phone, that would have been the moment for me. Needless to say I never received the email and I lost my top rating for 3 months. Just got it back at the end of Jan 2012. This is one of many issues I have with eBay. I could go on about the irony in eBay's treatment of German Nazi history in general and how they treat sellers, but just the thought of how abusive they've been to me as a seller when we are their only real customers raises my blood pressure.

When going to print out a shipping label on eBay using priority flat rate, there is no warning from eBay that you are not provided any type of seller protection. In fact, the number is even referred to as a tracking number, when it is not. I shipped something flat rate, and the buyer claims they never got it. Since flat rate doesn't provide tracking, I am out the item and the shipping money. This is just one of many horrible stories I have experienced on eBay. This, to me, seems like a clear cut class-action lawsuit case. They are claiming something is tracking, and not informing sellers of the risk.

What is it with eBay's auction site? My son's account was closed down, and eBay has suspended my account and taken off my listings, because of a shared address. We don't use the same financial info, and when you contact their outsourced customer service number, you get nowhere. I am very dissatisfied, because I can't even make an appropriate written appeal. They are killing the small business owner, and promoting the eBay stores, many of whom sell non-authentic items. Perhaps, some other online auction site will grow to compete with eBay, because they are certainly a monopoly!

I sold a collectible item on eBay, shipped it to the buyer (with proof from my local post office) and now buyer claims he has not received the item. As a consequence, eBay's resolution center made a decision to force me to reimburse the buyer plus eBay's selling fees. Not only was I lied to by customer service personnel (we will call you back within 24 hours which never happened), but a decision was made by eBay's resolution center that seems to me illegal.

And no point in the selling process was I informed that I have to ship the item with tracking information. Now eBay's resolution center claims that it is stated in the buyer's protection policy, which is by default and definition a protection policy for the buyer (not seller), and nowhere within this policy does it state that the seller has to comply with it. With the threat of going to collection, eBay forced me to pay. I feel I was being robbed several hundred dollars in this matter and would consider a legal complaint against eBay if resources were available.

My husband and I both sell on eBay with separate identities. We also sell different items, he sells used medical equipment, and I sell new home furnishings and decor. We have everything separate, like email addresses, bank accounts, PayPal, etc. The only thing that is common, is of course, is that we share the same address since we are married. My husband has had some trouble with his eBay account, and his recently became restricted. His DSR's are low, and he had a couple of recent claims, including a chargeback, which was just settled, as he had issued a refund through PayPal.

As soon as his account became restricted (but he can still sell), they took all my listings off and out of my eBay store (total of 700+) listings, and said that I was no longer able to sell because I had violated their policy of quote: "Registering new accounts or using other existing accounts to avoid buying and selling restrictions or limits or other policy consequences." Which of course I hadn't, being a silver power seller with always a 100% or near 100% feedback over the course of 7 years.

They said it was because of my account being linked with my husband's account (they showed his account ID). So I guess they were afraid that my husband would use my account to list some of his items, and it seems that they were counting his account as "my" account too. I explained 3 times in email, and twice by phone, that there was no way that I would allow him to list his used medical equipment in my new home furnishings eBay store, nor would I want to jeopardize my feedback score and DSR's.

Now that last email said that instead of the 90-period where I could appeal their decision (after my husband's DSR's had improved to Standard Level for 90 days), quote from the end of their last email: "If you continue to appeal, your account may end up being restricted indefinitely." So now I am afraid to call or email them again, as I fear indefinitely may mean that I will never be allowed to sell on Ebay again. And I depend on this for some of my income (like my grocery money)! This is just not right, to link my husband's sub-standard account to my stellar account, and then let him go ahead and sell, but me not at all.

I have been an eBay user for over a decade. I am not a power seller/buyer but I do tend to look to eBay often. As of yesterday, I think this has now changed with regard to selling on eBay. I am completely shocked at how little protection sellers get from eBay. I sold my old iPhone 4 prior to Christmas on eBay. I stated right in the auction that the phone was an AT&T phone and that I did not accept returns. I also mentioned that the phone would work with T-Mobile with some it works. In no way did I mention that the phone was already jailbroken or unlocked and ready for the T-Mobile network. I have friends using the same phone I was selling with T-Mobile, so I know that it works. I also did not offer to help the person buying the phone jailbreak or unlock the phone for use on T-Mobile's network as part of the auction.

Anyway, the phone sold and was shipped to the buyer. I even paid more out of my pocket for expedited shipping to make sure the buyer had the phone by Christmas. The worst part about this is that I had a lot of people asking about the phone and I would have had no problem selling the phone many times over. I shipped the phone and it was delivered a few days before Christmas. I then heard nothing from the buyer, so I assumed that all is well.

At least until yesterday, when the buyer contacts me to inform me the item is not as described and initiated a case with eBay to get her money back. She wrote that she has tried to get the phone working with T-Mobile and that it will not work. She has talked with her friends and also one guy from a T-Mobile store (I'm sure the guy from T-Mobile was really serious about helping her get the AT&T phone jailbroken and unlocked) who could not get the phone to work with T-Mobile either.

So, she writes to tell me that the phone does not work on T-Mobile and that she wants her money back. I responded by explaining that I'm sorry she has had issues but that the phone was sold as an AT&T phone without the option to return it. I never made any claim that the phone was ready to work with T-Mobile, or that I would help her with that. I would assume that anyone buying an AT&T phone would at least have some idea how to get the device to work on another network prior to purchase.

That said, I know what it's like to make a purchase by mistake and I would have been happy to help had I known sooner. Had she contacted me right away with her issue, I would have been happy to work with her as I've done with others in the past. I have worked hard to keep my 100% feedback rating and I would have had no trouble selling the phone to someone else at that time. My issue with this is that not only did she not contact me one time during the month plus after receiving the phone, but she also spent the month doing who knows what to the device trying to get the phone to work with T-Mobile.

I told her that due to the time she has had the device and the various things she had tried to do to the phone to get it to work, that I would not accept the phone and refund her money. While I've never tried to put an AT&T phone on T-Mobile, I spent about five minutes on Google and came across multiple sites explaining how to do what she wanted to do. I then attached three of the sites for her to reference to the message I sent back to her.

As far as I was concerned, this buyer with a total of (1) feedback rating was trying to scam me. I've read a lot of complaints from eBay sellers where they say a Rolex watch was sold only to have the buyer file a complaint with eBay after the watch is delivered claiming that the watch is a fake. eBay does nothing except rule in favor of the buyer and force the seller to issue a refund. Well, once the watch is returned, it is now actually a fake, that was replaced by the buyer. eBay takes no responsibility and it leaves it up to the seller to seek legal help.

Well, my case was escalated last night, and by this morning, eBay had ruled in the buyer's favor. I was given no reason why (I used the all of the very "generous" 1900 words I was allowed to plead my side of the case last night) the ruling when to the buyer. The only thing I was told was that my item would be returned, my PayPal funds were frozen and that the buyer would get a refund as soon as she could prove the phone was delivered to me.

eBay will not check with me to make sure the phone I sold is the same one I got back before issuing the refund. As far as I'm concerned, I can easily be getting a bricked iPhone back that she destroyed by messing around with the phone. I also have no idea what the physical condition of the phone will be when it gets here. She bought a like new phone in great condition with no scratches. Who knows what I will get back.

All I know now is that regardless of what I get back, she will have her money back, and eBay will no longer have anything to do with the issue should there be a problem. I called eBay customer service and I have to rank them up with Dell as the worst customer support I have ever had to deal with. I work in IT and correspond with companies all day. If the girl I talked to is indicative of the organization in general, then I worry about how long eBay will be around.

As of now, I have no plans to sell on eBay again. Why would I? Fortunately, I still had the money in my account. However, the money was going to go towards some carpet we were putting in this weekend to replace existing stuff that our small kids are allergic to. Now, I need to look elsewhere for the money. How long before I'm out of the woods with people that have bought from me on eBay? A year? Retail places like Best Buy only give you 14 days on electronics, yet eBay will side with the buyer for months it seems should the buyer be some lowlife that wants to work the system. There is just no peace of mind for me as a seller with eBay considering this.

As of now, I'm bidding farewell as a seller to eBay and I will make sure everyone I work with and associate with knows why. I will also warn them about what to expect, so they will at least be prepared. I've since spent some time out on the internet and I'm shocked at the number of legitimate sellers have been burned by lowlife buyers and eBay protecting them. I wonder how many eBay sellers are actually aware of the potential dangers of selling on eBay. I know I had no idea.

I bought a piece of China from someone. It arrived broken and now, apparently eBay won't do anything to help.

"New" eBay 21 day hold on funds is killing business (not just mine). Middle of the this month, I get notice on a "new" 21 day hold on funds policy on my account, eBay fees are due at the same time. Funds are on hold, fees are not going to get paid until the funds are released and my account gets suspended for non-payment of fees because of not enough (usable) money in my PayPal account. It's very nice catch if you ask me. I have to wait for my money yet they, of course, won't wait for theirs!

I had some guy message me to tell me, he felt my prices were too high, and that I was conning people. I explained the item was $100 each, so selling at 120 doesn't even cover the item, postage and fees. I just wanted to get rid of them, without losing out too much money. He then started sending insults to me, and then said I won't be able to con people much longer, then another account bought both the remaining items, but didn't pay. When I looked into it, they both had the same last name, and the same address. That says its all, really. He then started playing stupid, saying he had no idea what I was talking about, and now I've got to wait for eBay to intervene, and in the meantime, I'm down in fees, I have 2 less slots I can fill with items, and will probably end up with a negative feedback, which will take forever pestering eBay to remove. I just know it. The sellers aren't protected enough, these days. It's getting silly.

eBay fails to protect sellers from people who demand money or will ruin your feedback. I recently sold a Ham Radio amplifier on eBay to a person living in PA. I have been a member of eBay since 1998 and had 100% feedback till this latest sale. I took great care as I have in all sales to double box the item and strap it with strapping tape. My UPS guy even approved of my method. The buyer opted out of insurance but I fully insured it out of my pocket anyway (just in case). The item arrived at its destination and I immediately got a letter stating it was damaged in transit. I responded sorry that happened but I took out insurance to save us both. I need photos and a quick synopsis of what occurred in his own words so that I would a claim for him to be reimbursed .

The buyer wrote back. No can do. I do not own a camera and will not fill out any sort of form and accused me of trying to scam him to make money from UPS? He said, send me $109 dollars and all this will go away. I replied I will be happy to send you the amount you requested if you will just help me help you. UPS needs this information to process the claim. Please borrow or take item to UPS store and they will help you. Buyers response, I cannot and will not do that send me $109 dollars or I will destroy you on eBay. I tried once more being nice. I talked with UPS they would be willing to send someone out to help you with this claim and do it in your home. Buyer response no I will not do that either send me $109 dollars to make this go away!

At this point, I had exhausted all my patience so I turned it over to eBay then escalated it so that would handle it. They obviously got the same response. About a week later, they sided with me and I thought this was finally over. Nope, he leaves horrible feedback as he said he would do if I did not give him what he wanted. So I contacted eBay. They said they will do nothing to remove this from my account. I feel this is wrong on so many levels.

They know the story, they side with me then send me a letter stating so with the line this will not count against me but allow him to defecate all over me in feedback. I am told my only recourse is to respond to his feedback. So I put a civil response, case opened. eBay sided with me, item left here perfect condition. The seller responds in feedback with even worse feedback than the first time. But I am not allowed to even respond to his slander. I am innocent but being treated like I am the person at blame here. eBay has lost all of my respect for allowing this to take place.

I have been an eBay buyer and seller for 13 years. I maintain a 100% feedback. I ship promptly and charge minimal shipping charges (often less than the actual fees). One buyer in the past year rated my shipping fees too high. This put my "seller performance" rating below standard. This resulted in my search placement being lowered, and my PayPal funds placed on hold for up to 21 days.

This is beyond absurd. I reviewed the shipping fees I charged for every item sold. None were excessive. I have no recourse, and no appeal process. I realize that I can choose to not do business with eBay and PayPal which will likely be my decision. However, this process that eBay/PayPal is practicing is unfair and likely illegal. My sympathy goes out to those who use eBay for their primary source of income. This process effectively paralyzes many sellers.

I had been a full time seller on E-bay for 7 years. I make renaissance/pirate themed costumes. I take the buyers' measurements and make a costume for them. I list 30 days to ship, not because it takes that long to make, but I used to get a lot of orders and I needed time to get the earlier orders out first. I had bought fabrics and supplies on my first account and also sold on it as well. I had over 400 positives. I decided to create a seller's account because my feedback reflected where I had gotten my fabrics from and I did not want any competition discovering my sources. My new account was started in March of 2007 and I had 365 positives.

E-bay changed the format of their listings about a year ago. I have to fill in certain amounts of information and it is shown at the top of the screen. Very few people scroll down to actually read the listings anymore. There are many new as well as occasional buyers on E-bay and they do not understand how to use it. I had gotten many people who did not want to wait their turn in line, they did not read the listing, or they forgot about the 30 day wait.

I had quite a few customers that did not mention when they had needed their costume upon ordering it. But they would tell me on a Monday that their event was the following Saturday. This happened at least 2 or 3 times a month. I had to drop what I was doing, make their items, and then resume working. This scenario helped to create 2 of the 4 negatives I had received from March 2011 until July of 2011. One of the remaining 2 negatives was because I did not answer a lady's e-mail in less than 24 hours, even though EBay's policy is 1 to 2 business days and I had answered all of her other e-mails the same day. When she sent me the e-mail, there is a notice from Ebay to give the sellers 1 to 2 business days to respond. She is one of the ones that rarely uses Ebay.

The last negative was from a 21 year old guy who was ordering a ladies costume for his girlfriend. The costume had a white skirt and he wanted red. He thought it took too long for me to make another skirt, so he gave me a negative. I had gone through the feedback that he leaves and he complains about a lot of things. Again, he rarely uses Ebay.

I had a lady from Israel purchase a shirt from me in October of 2010. I told her that I have one more order to make for Halloween, and then I will send her shirt. My listings are 30 days but I would have sent her shirt out in a week. She never paid for it and she gave me a negative. In the negative she said she had paid for it but I would not send it to her. I had to call Ebay 3 times to get it off of my account. The first 2 said it would be done and nothing happened. The third one put me on hold and they took it off while I was on the phone.

I had a lady order a wedding dress from me. She is a truck driver and she told me to send her dress to her dad's house. She had e-mailed me a couple of days before she had gotten home to see where her dress is. I told her it was on the way. She got mad and gave me a negative because I had not sent the dress out yet. Her wedding was in July and this was in January. I had told her that I did not want to send the dress so early because she will lose weight. And since I use grommets and metal boning, she would have to find someone who can alter it.

When she got home, she did not see the dress so she changed the negative to a neutral. She had even filed a dispute and a chargeback. So, PayPal took hundreds of dollars out of my account and I had to wait for weeks to get it back. I told her that her dress had been delivered to her dad's house just as she had asked. Her dad had even left her a message to let her know it was there. The kicker is a week after she had received her dress. She sent me a picture of another dress that she liked better and wanted me to make that one for her. I called her to see if the first dress fit her and she had not even tried it on. It ended up being 2 inches too large because she had lost weight, just like I had told her.

I have had people file disputes with eBay because I did not answer their e-mails in as little as 2 hours, even though I had answered all of their other emails the same day. It happens a lot with Ebay. I have told Ebay customer service about this and all they say is "We get a lot of complaints from other sellers about this."

When a new person signs up for E-bay, their searches are under best match. Because of my 4 negatives, my listings were put on the bottom of the best search results and there were 9400 people ahead of me. I rarely had people looking at my items. I had an entire store that I was paying $15.99 a month for. I closed my store because I did not want to pay extra money for a store if no one was looking. After a few months, Ebay restricted my account to 6 items a month. I would call Ebay for different things about my account here and there and they were not much help. They do not let you know how long your account would be restricted. They will not transfer you to the department that makes the decisions either.

I had called again at the beginning of January 2012 and wanted to know when some of my low ratings should fall off. He told me that 2 of the 5 low ratings would be falling off in January and I would be an above standard seller again, as they only allow 3 low ratings in a 12 month period. Negatives and low ratings stay on your account for one year. He also told me to list the 6 items that Ebay allows because it looks better and once the 2 ratings fell off (this month), I could ask to sell more items. So, that is what I did.

On January 9th, 2012, Ebay indefinitely suspended me. I called Ebay 3 times and had gotten 3 different answers. The last one told me that my numbers had not gone up in a year so they suspended me. I can no longer sell on Ebay, ever. How can my numbers go up only being allowed to sell 6 items a month and Ebay counts my low scores/negatives for a year? Not to mention, they put me at the bottom of the list, so I did not get a lot of people even looking in the first place. I had to list my costumes as an auction and start them at 99 cents just to get hits. They were selling for less than half of the cost of full price. Even if I would have listed all 6 costumes every month, my numbers would not have gone up, because if I had sold all 6 costumes a month, less than half would leave feedback.

The last Ebay rep that I spoke with said that it was my responsibility to get in touch with them to see what I could do about getting my account up to par. I told her that I had called numerous times about this and no one gave me any tips until a week before my account was axed. I have since gone on the internet and believe me, there are many disgruntled Ebay sellers that are abandoning ship. I do not know what is going on with Ebay, but no corporation is too large to fail. Sellers are the ones that pay Ebay. Sellers cannot give buyers negatives. Our fees are going through the roof. They are charging fees on shipping charges. The buyer can leave a negative because they did not get an answer in less than 24 hours. But Ebay's policy is up to 2 working days. They will tell you that feedback is the opinion of the buyer, but yet they use these "opinions" to evaluate your account and my opinion of a bad buyer does not count. When the sellers are gone, there are no buyers and no monies for Ebay.

I opened an Ebay and PayPal account and started selling on October 9, 2011. I was told that in 90 days if I met all of PayPal's requirements that the 21 day hold on my funds would be released. In that 90 days, I received 126 positive feedbacks, a 100% dashboard rating and no negative feedback. Four days before the end of the 90 day probation period, PayPal sent me an email saying that they had reviewed my account and found that there was a high risk that there might be a problem with refunds and shipping, even though there was absolutely no evidence to that effect.

eBay's policies regarding the buyer protection have pushed me to never use eBay to buy or sell anything ever again. I listed my old iPhone 3G and clearly stated that it was used, has scratches on the back and no returns. I posted pictures of the front and back to show condition, which was almost new considering it is two years old. I sold it with free 3-5 day shipping. The buyer really needed the phone so, to be nice, I shipped it overnight at my cost of $27.

I get an email eleven days later from the buyer saying that the phone is cracked and scuffed on the back and the home button isn't working. It worked perfectly fine when I mailed it and it was definitely not cracked or scuffed on the back. He wants me to pay and have it fixed. He sends me pics and a video of the phone. The back is clearly damaged, not even close to the condition in my pics and the home button did work; he just had to press it down a little harder than he thinks he should. He clearly dropped it or something similar and has damaged it slightly.

I told him that I'm not paying to fix it or taking it back. He files a complaint with eBay. I submitted pics from the listing and explained that I clearly stated that it was used, no returns and that it is not in the same condition as I mailed it. Plus, he has had it now eleven days, not one or two. If it was in this condition when he opened it, I could see asking for a refund. eBay sides with him and now, I have to refund the full amount. I'm out of the $27 I paid to overnight it and I get back a now damaged phone. How is this close to reasonable? No returns is not no returns with eBay. Its use it, damage it, and get your money back - apparently under eBay's definition of "No Returns." Maybe, I should have picked three day return or seven days. Would that have mattered since he decided eleven days later that it was broken? Probably not.

I have heard the horror stories about selling on eBay but figured that since I was honest, posted pics of everything and shipped for free, I shouldn't have any issues, I was wrong. I won't sell anything again and on top of that, I'm done buying too. I will not give anymore money to a company that clearly doesn't stand behind what's right and wrong.

No rating. The service is so bad. I have the same issue as many on the complaint site have. I am a casual seller on eBay. I sold an item and like others was waiting for the PayPal funds to clear. I was surprised to find that PayPal, which is eBay, put a 21 day hold on my funds. That had no problem taking the final Cost fee and PayPal transaction fee right away. When I questioned PayPal, I was told it was because I do have 25 positive transactions in 6 months? I sell items maybe twice a year. This policy is an outrage.

I will be canceling both my eBay and PayPal accounts. I will be encouraging others to do the same after this total disregard to people to fatten their own pockets.

I have to say, reading all of this on the website here makes me feel less alone. I have been a victim both by buyers, eBay and PayPal. Robbing Peter to Pay Paul isn't even a good enough description to what I am going thru. I have been selling since February 2011. I was a seller back in 2005 as well. I got back into this to kick off a small business to add income to our household. While I have sold a bunch, I have been killed since the new policies rolled out and buyers have all the power. It **! I am kissing butt to buyers just so they won't leave bad feedback so my accounts and selling don't get any more frozen or limited!

I have issued refunds per eBay's advice when a "problem" has come up and more than half the time I never saw the item again. So, technically they stole from me! I am also fed up with the PayPal holds that eBay causes. I am not able to pay for and process anything because of these holds the way I should be. It is an unjust system. Just today I had a buyer e-mail me that he wants a full refund on a pair of earrings that he bought and admitted he broke once the item got there.

That is robbery! I am disputing this, but I doubt I will win. It is highway robbery (what eBay is doing) I really don't know how this is legal? I am checking out some other sites that a seller below recommended. I have had it with them! I am paying them out just as much as I am making. Why keep the torture up to break even?

When I listed a $7 book for sale on Ebay, I did not notice that the box for bold title was already checked marked on (I did not choose to have that feature) and a $2 fee was charged to me on a $7 item that did not sell. Please note that this box is located bellow the Gallery Plus box and the Subtitle box and none of these two are checked marked. Why is the bold title marked on? It is obvious that Ebay is doing that to trick people like they did it to me.

The $7 item did not sell. It was re listed, did not sell again and a $4 was charged to my account. This is unfair. I try to contact EBay over the phone to file a complaint. I was put on hold and transferred three times, waited 45 minutes and was not able to have a resolution for the problem.

EBay is unbelievable. I was just told my funds would not be available until approximately 5 days, after the buyer receives the product. Why? Because out of 100 transactions (and all positive, I may add), 3 or 4 people put 2 stars on mailing delivery, instead of 4 stars. 3 or 4 people out of 100! Those people probably didn't even know what they were doing. It is like eBay is sentencing sellers to 30 years in prison, for stealing a candy bar. I've tried calling numerous times, and I get the same robot answers. How am I supposed to keep a business going for this ruthless punishment? EBay started charging us fees on shipping. We lose money. So, if it costs $10 to ship an item, I might charge $11. Now the buyer sees that as gouging him or her. Us sellers are in a no win situation. I can't express how frustrated and irate I am with eBay. They have completely ruined my cash flow this holiday season. Why are they doing this? Is this even legal?

I have been a good seller for over seven years. eBays new policies are flawed. I do not know how they can hold funds legally including money sent for shipping because of a few bad buyers. I did the math and the percentage of unhappy buyers to happy buyers is .0019 of all my sales. It's not a bad success ratio for any business. Well, eBay froze my funds because my shipping time DSR fell below standards and I have always shipped within my ad time frames; it is USPS that is slow.

My funds got frozen and they hit my personal account for fees and shipping when PayPal was holding more than enough money. I want to know who gets the interest and is it legal to hold money for shipping. What a joke. eBay must want to go out of business.

I have always ran my eBay business above-board and have refunded customers promptly when the issue was valid with eBay's resolution center. They are no longer good business partners for sellers. All they care about is the buyer even when the buyer is wrong. I cannot control my business and I have always paid their fees on time on eBay so I will jump to eBid.net. I am already on ecrater.com.

I had to use personal money to run my business when I had earned more than enough money to pay fees and shipping on PayPal. It totally screwed up my Christmas this year since I am most active for the Christmas season. Why would anyone want to have a business partner like eBay. I have been with them over seven years and they have changed. In my opinion, they do not see sellers as business partners even though we pay them all the fees. How can you run a business when they hold the money you make to run your business?

I had to refund over $350.00 in sales because I do not ship until funds clear and I had no access to the money that the buyer sent for shipping. No more eBay.

eBay after 5 separate phone calls was unable to resolve my issue which was prompted by receiving negative feedback and holding of our funds for 21 days. These are 2 negative feedback within 30 days neither of which was our fault, one because an item was listed as having 20GB of memory and had 20GB of memory but buyer gave negative feedback saying it should have had 80GB? The second was because we would go to the post office after we shipped an item and have the item re-routed to the oil fields in Africa. We did everything we could, advising buyer to contact address of record post office to have his mail forwarded, and also advising we had shipped item the day he paid for it and had already shipped item the day before the change of address request.

eBay told us to wait until the 20th, and then on the 23rd, the problem was still not fixed. Customer service is an endless hold (so they can find the correct script) and no resolutions are available. I am stopping the eBay store and encouraging people to go elsewhere as sellers. If the sellers go, the buyers will follow.

eBay is a fraudulent system. I've been on eBay 10 years, and have been below standard since July, due to bad buyers (I've had 3 negatives in 10 years, so I know it's not me or my business; it's the buyers). Same thing to report as everyone else. I've been using Ebid.com. Fees are 3%, it's free to list, with one free picture (each extra is 5 cents). It's slow going though, because it needs buyers. Check it out, we need to leave eBay behind. I also sell on Addoway.com, and Smashion.com (for people that sell clothing). Hopefully, enough people will eventually walk from eBay, and their ship will sink.

I complained to eBay about four buyers that never paid for my auction items and also the fact that, as a seller, I have no recourse to tell other sellers to watch out for these particular non-payers. eBay has now removed any possibility of anything but positive feedback for a seller to leave concerning the actions of the buyer while buyers can leave any commentwhether positive, neutral or negative. Sellers used to have this same opportunity, but eBay removed this seller's right.

Sellers now are at the total mercy of the buyer. If a buyer wants to try a scam (changing the conditions of the auction after the auction is ended, refusing to pay for the item, postage, shipping or even claiming false facts), the seller has absolutely no way to correct the claim. Oh, you, as a seller can reply to a neutral or negative feedback, but in order to do so you must first indicate that the buyer's actions are "positive." There is no option of neutral or negative; therefore, the buyer never has any neutral or negative ratingsbut you as the seller do! The only thing eBay did concerning the non-payers was refund my listing and final valuation fees. There were no repercussions for the non-paying buyers.

I e-mailed eBay about my concerns and asked how I could protect other sellers about non-paying buyers. I received a non-reply email telling me to call them at 866-540-3229, their generic customer service number. When I called I was directed to someone calling herself Louisa (not her real name, I'm sure) who could speak English but had major difficulty understanding English concepts.

I spent close to an hour on what should have taken about 10 minutes because I constantly had to restate what I was saying or correcting her understanding of what I was saying or simply correcting her transcription errors. When I asked for a supervisor, I was told they were all in a meeting. When I asked where she was (what country), I was told she wasn't allowed to tell me that. She also said she wasn't allowed to transfer me to a supervisor or manager or tell me their names. I was refused when I asked to be transferred to a USA customer service rep. She also refused to tell me her corporate office address or contact number. She stated that a supervisor (she wouldn't tell me who) would call me back within one hour. Of course, the call was never made. I will be closing my account with eBay after many years because of this treatment as soon as my current auctions end in 2-3 days.

To withhold funds is illegal. It's like an employer holding your check because you made someone made at work. That's what eBay did to me because they allowed a buyer to say they did not receive an item even when the USPS confirmed delivery. EBay is no longer for the little guy putting up an auction to make ends meet, it's for the big stores and companies to get rid of their junk. You don't see those companies fund held! Holding back people's money is illegal!

Like many sellers on eBay, I have been suffered by buyers who have no idea (or simply do not care) the anguish they cause by entering low DSR ratings and negative feedback. There is no help for a seller on eBay. If a buyer complains about a purchase, there is a pretty good chance the buyer will win. A seller can question and complain about policies, but they get textbook answers when they call for help. A buyer can ruin a seller on eBay with a few strokes of the keyboard. I was once a PowerSeller and Top-Rated seller, however, even though I still maintained top standards in selling (accurate, honest listings, modest shipping prices whenever possible and fast shipping times), eBay buyers ruined that for me. I notified eBay of a non-paying bidder, I received negative feedback and eBay would not help negate it. I was unable to answer a buyer's question in 24 hours, I received a negative feedback. I have tried to get eBay to revise their feedback policy, but they will not even consider it.

eBay pushes "Free Shipping". The sellers are going broke paying eBay and PayPal fees, and eBay wants sellers to offer free shipping, taking more money out of their pockets. I have been angry at the negative feedback, but when eBay and PayPal started putting a hold on my payments, I became irate. I called PayPal and the woman I spoke with blamed it on eBay. I called eBay and all I heard was, "it's a new policy". That's it! I am done with eBay! I have been selling on eBay quite happily since August 1998. Today, I closed my eBay store and in four days, when my last auction items end, I will no longer be selling on eBay unless they start changing some policies and start treating their sellers with some dignity and respect. Ebay was my sole income and now, I will be looking at other online auctions.

I would imagine that a great many other eBay sellers are in this concerned category with me. EBay in conjunction with PayPal has initiated a new restrictive sales linked banking policy. As of last month, if a seller does not have a near perfect mailing costs score, as anonymously recorded by buyers filling in eBay's "star graphic" portion when leaving feed back, of above 98%, or as eBay confusingly shows it a score of 2 or less, PayPal will put a hold on moneys paid to the seller for each consecutive item sold for up to 21 days! This restriction on an account will last until a year passes from the first mailing star graphic down grade initiating it, a revolving situation that can condemn a seller to having restricted and delayed access to their received capitol in perpetuity.

EBay reviewed my account last week just after this policy was instated. And although I have 100% positive public feedback due to anonymous mailing feedback, PayPal has now put an up to 21-day hold on funds paid to me by all buyers regardless of the feedback they might give me. I am sure many others have had access to their fund withheld as well since the beginning of this new eBay-PayPal policy last month! My mailing score was assessed as 3.51%, below standard according to eBay, or 96.49% positive feedback when rendering my mailing grade score as a percentage of all sales made. EBay sites four downgraded mailing scores out of 166 sales over the last year as the reason for sequestering my received funds! This new policy by eBay-PayPal cannot be appealed even with the help of a buyer who wants to change their mailing star grade score.

I have tried to do so, with the help of a buyer, and could not reverse the star downgrade given. Nor was eBay willing to give me the identities of the others who downgraded my mailing costs so that I might try to correct the situation. Such anonymous down grade scoring results in, in my opinion, unfair treatment by what has become the eBay-PayPal internet sales and payment system trust. This new policy impedes the ability for a small internet business to do business and disallows buyers to reassess and change feed back if they want to. The obvious purpose, no matter what the "officially stated" reason, for eBay-PayPal doing this is to increase the "float" of available cash they hold so eBay-PayPal can make a greater profit through the banking end of its activities, accrued interest, credit cards, loans etc., at the expense of the small users of their internet payment service.

From my prospective as a seller, in a supposedly free market, if a buyer knows the mailing costs when buying an item, and buys, then to down grade feedback after the fact is unfair; but I can accept such a downgrade visibly shown with my overall feedback score to provide buyers with pertinent information about me as a seller. However, I find it unacceptable for eBay to use such anonymous scoring to put a hold on my received funds, especially if such a complaint is anonymous and the seller has no recourse to rectify the situation with the buyer. EBay-PayPal is now using this anonymous star grading system, which was originally intended just to inform buyers as to how other buyers assessed the mailing practices of a seller and to allow the buyer to choose if they wish to buy using that information, to hold and use moneys that are not theirs; funds from independent business using the eBay-PayPal internet sales platform.

That is my opinion. I invite other sellers to form their own, act accordingly and make their feelings known. I believe this latest new policy initiated by eBay-PayPal is quite possibly illegal in its scope and application, in that it denies individuals access to funds that even eBay- PayPal acknowledges, on their web site, belong to the individual whose funds are being held.

This situation is in need of investigation by the Federal Interstate Banking Commission since PayPal has, in essence, become an internet bank and it appears to be violating American laws that regulate activities, such as, the with holding of legitimately earned, transferred and deposited funds. The Federal Interstate Commerce Commission should also investigate eBay-PayPal's impeding interstate commerce by unfair banking practices; also, the Department of Consumer Affairs for arbitrarily disadvantaging interstate sellers without providing an avenue to rectify the anonymous feedback that has disrupted their ability to provide service to their customers and any other federal or state investigative organ that might have jurisdiction in this situation.

Likewise, it might be appropriate and profitable for a trial lawyer or group of them specializing in internet law, banking and commerce, to look into this new over reaching policy, recently initiated by eBay-PayPal, to see if a class action suit against eBay-PayPal's recent activities might be in order. If such a lawsuit were to arise, I would be one of the first to sign on to it if asked. Are there other sellers out there of a like mind? This issue parallels and is connected to the concerns of the Occupy Wall Street movement.

Do large multinational, virtual, internet trusts, such as, eBay-PayPal, have the right to stifle commerce and take control of other's monies arbitrarily for their profit? EBay-PayPal has, in my opinion, over reached and strayed into unethical and possibly illegal activity. Like all things that have grown too big and disconnected with its original intended mission, it needs to be pruned. I am now denied access to my funds held by PayPal at the behest of eBay. This I think is an unfair banking practice as stated above.

I opened an eBay account in July to help bring more sales to my business and started selling on eBay in august. I signed up for an eBay store which is $15.99 per month. They have a limit on my account for 10 items or $500 per month. It is now almost December and I have 20 feedback, 100% positive, and it has been almost 4 months. I have been paying for a store, which states I can list at least 50 items per month. I have called eBay several times about increasing my limits and they always have a different answer, a few times they said that they would review my account and make a decision, but they still haven't done anything!

I ask for a supervisor and they tell me that I am not allowed to speak to a supervisor. At this point, I have already paid them close to $200.00 in fees and they still haven't increased my limit. They keep sending me emails like "list 5000 items for free for 1 day", which I can't do. They should not be able to guarantee certain features for a store and charge you, yet limit your account which goes against the guaranteed features. They also fail to issue more than half of the insertion fee credits and final value fees for buyers that don't pay for their items. I have also noticed that they started charging a final value fee on my shipping. I charge exactly what the shipping costs so how can they charge me a percentage of something that I'm not making money on!

At this point, they have been charging me $40 per month on average. I am paying for a store, can't list more than 10 items or 500 dollars per month and no extra features whatsoever. No bold and no theme, the only thing that they are charging me for is insertion fees, final value fees, and the store. Then after eBay, Paypal gets a turn to bleed more money from you. So I'm getting charged several times for the same service, which ends up more than $40 per month for 10 items or $500 dollars!

After accounting for the time spent, I'm not even breaking even! It's not worth it! All I wanted was to give my customers the option to bid on items instead of buying them outright. Ebay has become a huge corporation that just hemorrhages people's money. They pretty much own the entire online auction market. Paypal, which is part of eBay, owns the majority of online payment systems, and Green Dot for all the people out there who don't have credit cards or bank accounts. Last time I checked monopoly was illegal. Ebay used to be a nice online tool for people to use, and now they are like scam artists and frauds. Something needs to be done about this awful corporation! We need to start a class action lawsuit!

I have been selling on eBay for almost 17 years or since they are business. They used to make sellers feel like they were equal to buyers, but now no more. Sellers can no longer leave negative or neutral feedback for bad buyers. If you sell an item and you have a dispute opened by a buyer, you, as a seller, always lose. I spoke with a supervisor today from eBay and he said that they are not biased. That is not true. I asked to speak with a senior manager and I was told they do not take phone calls. I was told that a dispute that I had lost for, a $200 watch, should have been awarded in my favor, and that eBay made a mistake. It was noted in my account that eBay made a mistake, and that they never should had the buyer send the watch back and refund the money, they would return my listing and selling fees, and I would be in no worse shape because of this.

I was told three weeks ago by a representative for eBay that they would refund me my $200 because of this situation, I won the appeal and I had to call to have them refund my fees. That was all they said they would do. So, now this buyer added an item that was not described as negative (not given low stars feedback). I am no longer a top-rated seller. I am below standard, and I just sold an item that kept showing as funds not available in my Pay Pal account. I called and they told me that eBay has put a hold on my account. I called eBay and they said I can get my money after I ship the item; after I enter the tracking number and they can see it was delivered, I will get my money three days later, or I will get my money in 21 days. I told them under no circumstances am I shipping anything without the money clearing in my bank account, not my Pay Pal account. So, they told me I can improve my seller standards and be re-evaluated. Even if I am no longer below standard, they will be holding my funds for 21 days on items I sell for one year.

This is unheard of. They are making money on all of the people's money. They are holding interests from millions of sellers a day! This whole process sounds illegal. How can they keep people's money and now we are being penalized because I will not ship the item until after 21 days when I can take the money out of Pay Pal and have it cleared by my bank. Buyers will leave me negative feedback for this, but just because Pay Pal says the money is there, I have no guarantee.

I run a real business besides eBay, and I don't even do Net 30! I never ship without being paid and knowing the funds have cleared. Is there any way to look into this new practice that they say is not illegal, unethical, bad business behavior and fraudulent? They claim when that when we signed on we accepted their terms that they can put a hold on our funds for up to 21 days; therefore, it not illegal. I do not remember ever seeing that, and I signed-up almost 17 years ago, before they started this Ponzi scheme. They are greedy and disgusting. The people that work there are pawns and have no sympathy, except for the few real people you get, who will tell you that they are sellers too and they agree, but their hands are tied. They need to have seller advocates and seller protection to. As they say, if there were no buyers, there would be no sellers, but as I told them, without the sellers, there is nothing their buyers could buy, and they make all the money from the sellers, not the buyers.

I'm a seller for eBay. About 2 months ago, I notice that eBay was charging me a different but higher amount on the items I was selling from 9% up to 11% on the final value on my items. Then I also notice, they were charging me 9% on the final value on Shipping which lead me to call them. At first, I was told that the reason they were doing that is because some of the sellers on eBay were charging huge amounts of money on shipping and for that reason, all sellers where going to pay. To me this didn't make sense, so I ask to talk to someone who can really explain that to me. Then I was transferred to the right department who inform me that those charges were because I was using there shipping labels to ship my items, which was not truth. Then they agree on giving the charges back to my account, and never did.

Recently, I sold 4 more items and again I was charge 9% on the shipping charges I charge. At this point I contact them again, this time I got a different story. They told me I was charged the 9% for shipping charges because they want to encourage sellers to do free shipping. Shipping the items is expensive and the only reason they want this is because either way they are going to charge 9%,10% up to 11% on final value price. If I was to offer free shipping, I would have to add some amount to the total cost of the item, and they are going to make money of the whole amount. I don't think charging a percentage on shipping charges that you have to pay to ship the item and you don't keep is legal. How can eBay is able to make a percentage on the shipping charges? If the shipping on the item is reasonable the buyer never complains. This is a eBay deal to make more money on the item. Not to help the buyer at all.

My son decided to see 2 items on Ebay so that he could buy a new XBox 360 game that comes out next week. His stereo shelf system sold the first day for $45.00 plus shipping. Shipping is my first complaint. When we placed the listing, Ebay decided that the maximum shipping we could charge is $6.00. So, I have a buyer who spent $6.00 for me to ship the item to him, but yet I had to pay, in all reality, $28.75 to ship it! Instead of my son earning $45.00 from the sale, he earned a whopping $16.25! In addition, he has to wait to even get the money since he is a new seller.

I purchased 10 pairs of high-end headphones from a big box retailer who had made a price mistake, then decided to re-sell those headphones on Ebay for a small profit. I under-cut other sellers for the same item by approximately $12 per unit. Ebay wrongfully cancelled my auctions after every unit was sold. I received numerous inquiries from concerned buyers, who opened claims to have the money held because Ebay unjustly and wrongfully notified them that the items I sold were "counterfeit".

I contacted Ebay on numerous occasions to prove authenticity of these items, to reassure my buyers, and to clear my name as an upstanding seller. I've contacted Ebay 7 times and haven't received a single call back. I spoke with a "Roxanne" in customer service who assured me a manager would contact me within the hour. This was Thursday, October 27th at 12:45pm EST; still no call back. To this day, I have items shipped out and the money is frozen in Paypal because Ebay has not taken action to clear up this mess they've created.

I am spending hours on end working with my buyers to reassure them of the authenticity of these items to close out these cases opened against me. I've even provided each of them with a copy of the original sales receipt. Again, Ebay has been reluctant to try and work with me to clear up this huge mess they've created. At this point, Paypal still has my funds frozen because Ebay refuses to work with me. I plan on opening a civil case against Ebay in small claims court this afternoon.

I sold a Droid X2 on eBay. The buyer kept the phone for a month then lodged a complaint about me saying that the phone was not as described. eBay ruled in the buyer's favor and had the buyer return the phone to me. The buyer said the phone's backlight wouldn't go out and they couldn't receive e-mails. When I received the phone back, I reactivated it on my account and the phone worked fine after I went in and changed the settings back to where they should be. I appealed the case and eBay said they were standing by their rules. I should just resell the phone. I have been a very good seller and buyer of eBay for 13 years. The selling of cell phones is tricky. My phone would not sell now for what it's sold for a month ago. This is just not fair.

To Timothy of Henderson, NV with the vintage saxophone, You should investigate filing a complaint with the Postmaster General. If you shipped it via USPS and the receiver defrauded you by removing parts and is now selling them, that's mail fraud. I'd go that route and let eBay and PayPal know that they're going to be named parties in your complaint since they assisted the fraudster in ripping you off! Don't lie down, go out kicking and screaming!

eBay places a hold on all funds due to a couple low stars in their rating system. eBay put a hold on all my funds in PayPal due to a new policy. I've been a great seller for a long time. They are setting me up for failure as if they don't want me to sell on eBay because I got a couple low stars on my feedback. It put me "below their standards" on my dashboard. So now, they told me I need to sell about 40 items every couple weeks to get it up. But a hold on all my funds prevents me from shipping too. They said they expect me to pay for shipping and all the fees out of my pocket. It's just all complex. eBay is my only income, and is now extremely hard to live. They are holding over $1,400 of my monies. They said they will "reevaluate" me again in 35 days. By then, I'm bound to have some more low stars due to slow shipping. They are just setting me up to fail. Just a crazy thing. This is a bad policy for good people.

I've just spoken with a supervisor at PayPal regarding the 21-day hold policy. Bottom line, any eBay seller with less than 25 transactions during a six month period will have holds placed on available funds. It's clear to me that this company's intention is to only do business with big sellers. Also, I went through two customer service reps before finally getting a supervisor who would actually give me a simple yes or no answer to my question, "Will you remove this hold from my account?" I explained five times that I was not interested in the company's justification for placing the hold just a simple yes or no. Oh, I called at 04:30 Pacific time trying to avoid the log jam. Email inquiries had provided no answer.

I was brand new seller. I was selling 8 items from different ranges of price they cost me to buy. I did save minimal amount I needed and a woman in Ebay helped. Mean while, when the thing was almost over I had to cancel the thing. There was close to 300 dollar brand new merchandise to sell. Something went wrong and all because of this, I winded up with -3 negative feedback. I have disabilities.

I refunded one and they still defame me with all negative comments. Am I suppose pay a store 66.00 for a horse table and sell it for 18.00 and then another horse table for 10.00 when I have to pay 66.00? I am talking about brand new things. When I set it up, it was set up for 70 minimal that I need. So we bad mouth to get it for hardly nothing? Get accuse of cheating someone. There is New Christmas ointment that suppose to sell for 29 and they cost me 8.30 and I suppose sell it for .99.

If I did not cancel it, I would be in debt. I did not screw nobody by canceling, it is my reputation. I am on SSI. I just started this and my goal is to get off SSI. But because I could not sell that low, my name is ruined on Ebay. I call this buyer defrauding the sellers. Yes, if I had the money I might have been able to pull it off. One item or 2 items. I was hoping the horse table profits would pay for the small items plus shipping.

Now my account is banned and I responded promptly to all these emails and wrote sorry to these buyers. They still went and gave bad feedback and one was almost demanding to give her item that she won. The system did not save the minimal amount I needed and bay helped me. I follow their instructions on how to cancel it under the circumstances and they admit something was wrong with the system.

I have -3 negative score, so the system has me beaned for a time. It is demonizing for a new seller just learning how to do it. I feel setup. It was embarrassing to me and I was hopping to make some little money. I feel assaulted that they want to buy stuff and if you cancel you are bad and cheating them. One was refunded and I was up all night trying to communicate and respond to them promptly. Blood thirsty. Sorry means nothing.

One person bought an item for 5.21 with another seller then want to buy it off me 3.25. Seller are being cheated. That seller did not make anything on 5.21 and I went in the whole and we call this honest on Brand new items. So my name was ruined for the sake of getting some so low, almost stealing it. I was not going to be a total sucker so that what it amounts to. I get bad mouthed. Don't stand a chance.

eBay has become a total rip off for sellers. It gets an average of 20 to 25% for its service, which provides no protection for the seller. They use some half-baked software program to rate sellers based on information gleaned from a buyer's input that is checked neither for accuracy or honesty. It is then used as a basis for eBay through PayPal to hold up payments to the sellers, allowing PayPal to make profit on the interest of funds held. eBay claims they do not control PayPal and PayPal on the other hand says they are not a part of eBay and that funds in PayPal accounts are the sellers' funds. So how come it seems eBay can at anytime control those funds? Also on the dashboard issue there is no way to find out exactly what the complaints are. eBay claims they have no way to "see" the complaints so they cannot tell what the seller needs to improve on. They also suggest that you ship items immediately upon receipt of funds in PayPal, which takes about 4-5 days. If there is a billing problem, they can "hold" your funds. They do say if you ship an item and don't get paid they will send a nasty letter to the buyer.

They give no protection to the seller at all against scammers or bogus buyers looking to run whatever scam. The newest of which is to buy something, receive it in the mail, strip it for parts and then claim it's not as described. PayPal refunds this but seller is stuck with a piece of junk. eBay will not research on such a case. They say if many complaints are made they will look into the buyer's records. Of course a buyer can set up new accounts in a heartbeat and eBay does not check out if there are multiple accounts. They over charge on fees and combine the purchase price with shipping cost then take a percentage of the combined number for compiling fees. They make money out of trying to force the sellers to use the eBay postage purchase system. If you have a private account and manually list tracking numbers for some reason they do not appear on the listings as quickly, so it is suggested you use eBay postage purchase which shows up immediately.

If you find another system for online selling kindly let me know. Nine years with eBay and I am through, they are so greedy and it's sickening. Because of this, I am losing clients for my business and I am unable to pay bills using PayPal because they are unreliable and I never know what funds are available. Instead of increasing the amount of sales I make on eBay I am seeking for other venues for sales.

I sold a vintage saxophone to an eBay buyer with the user name **. This item was sent just as described in the auction. Once the seller received the item, he wanted half his money back, but my auction return terms were "no returns, no refunds". I was going to give him some money back as a good customer service show of faith. I told him once his payment cleared in PayPal, I would refund a partial payment. He then opened a case with eBay saying that I misrepresented the item and he wanted to return it. eBay froze my PayPal account and decided to reject my terms of purchase agreement and refund him the entire amount. This left me with a loss because of the shipping charges and PayPal charges I incurred because of the selling of this item. I could get over that poor decision made by eBay, but once I received my property back, he had removed the vintage mouth piece and brass mouthpiece cover, and reed ligature from the case before returning it to me. I filed an appeal on those grounds, spoke with a case handler, was told due to the value of the missing components, I would receive a full refund. Once the case had officially closed, they once again found in his favor. I looked at his current auctions, and 5 of the items he is selling are vintage mouth pieces with brass covers and ligatures. He has stolen from me and I have taken a huge loss due to eBay's buyer biased refund practices. These items he stole are being auctioned for $350.00 to $1800.00 per set, depending on their rarity. That is more than I sold him the entire sax for. I noticed one of the auctions is for a similar year instrument by the same manufacturer, complete with what I believe to be my stolen components.

I have suffered loss of money and property, my property is no longer original and complete and has very little value now, yet eBay will not help me in any way to get my property back or make good on compensation for my loss.

I sold a Blu-ray player online. Paypal received the payment and they put all but the shipping cost on hold. I shipped the item and it was received but I have to wait 3 more days to be paid. The item was sold on the 16th of October but I won't get paid until the 23rd, and I have to pay them for this. I did my part, I just want to be paid a little more promptly.

They're holding money in Paypal for long periods of time. I can't do anything about my complaint. No customer service, the bad rating system is limiting the sellers and costing them money while eBay and Paypal reap all the interest on the held money. A very bad company to do business with. I speak from experience, having sold for over 10 years on this platform. The last year has been a real mess with this seller dashboard software that is like looking at a trouble report and having no ability to address it specifically.

eBay restricted my account for selling so I called in today to close my account. However, they are saying that they can't close my account because my account is restricted. This is total **. I just want to close my account and forget about eBay. I do not want anyone to use my account to purchase.

I have been a seller on eBay for nearly 10 years. Last year, I had a few people who gave poor ratings for "their opinion" that my shipping was too high. 9 months ago, I received an email from eBay notifying me that my account is "Below Standards". Within a month, I had my account restricted on the amount I can sell per month. Then suddenly, two months later (with no further issues on my account), my amounts was restricted even more. Within another month (still no further issues), my Paypal was frozen and on and on and on it goes.

It has now been over a year and eBay is still freezing my account. I have called several times and was initially told by four employees that "it will fall off in Sept." So Sept. came and still frozen. I called again and I was told, "oh no, that won't come off till Oct." I asked to speak with a supervisor and was told "no". It is now late Oct. and still frozen! I have had no bad feedback, I have had all high marks and yet I am still being punished. eBay has made it clear that sellers are not a priority. The "Customer Service" they claim to offer is a joke. I'm frustrated and would really appreciate being treated like a person! From a seller with a 3200+ rating with 99% positive, eBay you make me sick!

I am fed up with eBay as a seller for the same reasons that most everyone else are posting here. I have decided to do something about it and am in the process of developing www.offerama.com. I hope to have a beta live by November 2011. I would appreciate your support and any comments. In regards to eBay, they just sent me an email yesterday basically telling me I suck as a seller, even though I have been selling on there since 1999 and have 1337 positive feedback. Here is my e-mail I sent them in response on 10/12/11. Of course, I know I will not hear a response from them:

Dear eBay,

I have been selling on your site since 1999. I have always taken care of my customers when legitimate issues have existed. You have now stripped me of my power seller status, my seller discounts, and are threatening to make it more difficult for me to sell because I have had a number of buyer protection claims.

I have requested re-evaluation on one of these cases but have never heard back. Not a peep, not an e-mail, nothing. In fact, I can honestly say that your company provides horrible seller support. I have harsher words for this but in the interest of dignity will refrain from expressing the true extent of my displeasure with eBay's lack of support for sellers.

I am outlining two of my last cases and the circumstances surrounding them. I am sure that this will go nowhere but will try one last time in the hopes that this may actually get to someone that gives a rat's **.

Item ** - This buyer contacted me two weeks after the 7 day return period expired to complain that the item did not function as advertised. As was listed in my ad, I had a 7 day return period. The seller contacted me 21 days after receiving the item. I denied him the return because it was outside of my return window. The buyer then opened a buyer protection complaint and eBay forced the return on me. Upon receiving the item back, I discovered the buyer had switched the handset I had sent him with a defective unit.

Item ** - This buyer contacted me over 30 days after receiving the item, claiming that the item was defective. When the buyer purchased this item, the projection lamp broke as I did a final test prior to shipping it out. I researched and found a replacement bulb on eBay for around $8.00 which included shipping. Rather than delay the shipment, I refunded the buyer $10.00 that same day and provided the link to purchase the bulb which broke. I figured that this would be the simplest and quickest way to handle this situation. The buyer could order the bulb with the money I refunded through Paypal and have the bulb arrive around the same time the projector did.

I heard nothing from this buyer until over a month later. In her buyer protection claim, the buyer stated that the "Autofocus" did not work. EBay again forced the return on me, even though my listing clearly stated that the item was sold as is. Upon return of the item from the buyer, I found that she had never even bothered to purchase the replacement bulb I had refunded her the money for. There would be no way that the buyer could know whether the projector worked correctly or not without the bulb. In addition to this, my listing never stated or implied this projector had "Autofocus". These are two examples of buyers obviously abusing the buyer protection policy for which you are now punishing me.

To make matters worse, earlier this year (January, 2011), I wasted a good 12 hours with "Customer Support" in regards to an issue I had with international shipping. Due to a programming error in eBay's system, the system did not properly charge the buyer the correct amount. After three 4 hour long phone calls, repeating my story to over 8 different people, I finally got through to a senior level support person that found an open issue ticket for this very problem. I was assured at that time that someone would respond and keep me updated as to the status of this problem. Naturally, this never happened nor was I ever properly compensated for the additional shipping due to me because of the bug in your system. It was $13.95 in case anyone would even bother to perhaps consider reimbursing me.It is obvious to me that eBay does not care about us sellers.

I want to thank you for telling me that I suck as a seller. I strongly feel otherwise, however, your non-caring attitude for me is now reflected in my selling attitude to buyers on eBay. I have reduced my business with eBay specifically because I am completely unhappy as a seller and am actively seeking alternate venues to sell on. I hope to completely drop your company once I have complete my transition.

eBay is now using the eBay Buyer Protection program to hold the seller's money. While eBay wants their fees immediately and withdraws it from the seller's account so their invoices are paid, they do not want to release the money the seller has earned for an item sold until three days after receipt of the item. I find this policy to be sort of a theft by deception situation. It's like writing a bad check. My buyer has my item and now I don't have the money for the item because eBay is holding it. I do not see where this is fair and will not do anymore business with eBay.

As a seller on eBay, I am really discouraged by the lack of support we have. EBay opens us as sellers to the international market and balks when there is a problem. I have, over the 8 years of selling with them, been ** several times by international buyers who "never" received their item. Sure eBay tells you to register it but the buyer doesn't have to pay that, I think that is wrong. Even if it is registered, if the item is lost in transit or customs, I am still out the money for the item, the postage and the registered mail fee. Then I have to refund the buyer, less the registered post.

I don't make enough selling on eBay to pay for their lack of establishing international rules. EBay should tell the international buyer that they will be required to pay for the registering of the parcel and they should have to submit the query to their customs or postal master. EBay is supposed to protect both parties equally, but it has been my experience that it is not in the seller's best interest.

I feel that eBay, like many of the other online auction sites, think only of their bottom line: money. They make lackluster attempts to pacify the seller, making it look as if they are helping, when in all actuality they aren't. Someone needs to monitor these online auction sites. We have been swindled more time than I care to mention and being disabled, I don't have the money for dishonest patrons to lie and get away with it.

Please don't be fooled by the power sellers or the number of feedbacks they have. Read the remarks and contact the seller before you buy and ask any questions you have and save the responses. It is a shame that I am forced to use this company due to being disabled and a shame on the FTC, UCE and other fraud reporting sites that they never follow thru. The only way I have ever received any assistance is by going through the Attorney General in the state of the individual. Be diligent and don't give up. Wrong is wrong no matter how you dress it up.

Let me get this right! You want to limit what I can put on Ebay, hold my money for up to 21 days, tell me how to ship my item and how much to charge, how long my return policy should be, pay for all of my merchandise and ship it without having received any money, pay additional money to ship while I wait for you to release funds and make me pay your exorbitant final value fees before you release my funds?

eBay has taken over my business. They dictate what our return policies should be, shipping cost, the way we ship along with who we ship with etc. They penalize us if we do not do it their way. Now, they are holding my money in Paypal and not even allowing us to use the funds that were sent for shipping to be used. They charge a final value fee, even on shipping cost. Where will it all end? They are the only game in town. I have a feedback score of 99.7 and they are, at this moment, holding thousands of my dollars in Paypal and insisting I ship the merchandise without the funds. They do not own the merchandise or pay for my brick and mortar rent, phones, insurance, employees, etc. They just dictate how you have to run your business or they will put you at the bottom of the search engines.

You can not explain circumstances about adverse DSRs. Customers put item not as described even if it was damaged in shipping. That is out of my control. I pack my items to arrive safely, but that does not always happen. If you combine that with an irate customer, they'll lock up your money for up to 21 days and say that you are not a top-rated seller (remember, 99.7% positive feedback). I do not rip people off and if there is a legitimate problem, I take care of it. Now, they also want you to give 30 days to return an item or they will put your items last in the search engine (if they show up at all). That is ridiculous.

They also penalize you for how much you charge for shipping and don't take into account the packing materials, time to pack and drive to a post office or shipping facility. They make profit on your shipping charges too. If someone leaves a low DSR because they think the shipping was too high is even more ridiculous as the shipping charges are all disclosed upfront on eBay. Everyone knows the total cost delivered before they buy or bid. That is why they bought your item to begin with. You are the cheapest combined price, so why the DSR shipping cost question at all? They will not fairly arbitrate any of the DSRs or remove them. One of the eBay customer support woman told me that I should only ship using eBay, yet they will not ship items over $400 which most of mine are. They also told me to change shipping carriers if they damage the items. They all damage items now and then.

eBay's job is to dictate how you run your business, then you put up all the money for their inventory, they use your money and lock it up, you pack and ship and they reap their huge profits. Often between eBay and Paypal, they make more money than we do on what we sell. We have to be competitive with our merchandise. We can not arbitrarily charge more for the goods or they will not sell. The customer service phone jockeys they have do not own my business or probably any business, or they would not be working for eBay. They do, however, know more about your business than you do according to their unfair business practices.

Why is it that the sellers and buyers can't leave feedback for eBay and Paypal? eBay and Paypal should go on the internet and search all the complaints that they have. We should be able to get a refund for each and every complaint that they get. They should fire these policy makers who are getting paid to make up new regulations. I guess if they don't keep changing the wheel, they would lose their job? eBay needs some regulations put on them, I guess. I truly hope Bonanza.com takes off. For only $50 a month, you have an easier system to use and absolutely no additional fees to list or final value. I think there should be some regulation to keep the abusers off eBay, but (remember, 99.7% positive feedback) come on! Get real!

What eBay is doing is trying to flush out the mom-and-pop sellers so the larger merchants with corporate budgets can have more customers. It's Corporate Darwinism. If you aren't making them buckets of gold, they could give a crap about you.

I was a PowerSeller with Ebay, ringing in nearly 7,000 sales with a high feedback rating. A single customer bought seven items (under $10.00) and left me seven low DSRs. I had a very low sale total that month so my PowerSeller status was removed. I spent over $30,000 with this company and they forked me over a $10.00 transaction. At this point, it takes three months to clear a Below Standard Seller status. As I worked to clear it, they alerted Paypal to freeze the funds on over 200 transactions. They expect me to ship 200 items while they make interest on my frozen funds.

After being a loyal seller on eBay for more than 12 years, I was notified that I could not have access to $236 in my Paypal account because it was put on hold. I have had one negative transaction in the whole year (Oct-Oct). I was told my money would be held until an item is received and feedback is left. Sometimes, feedback never comes. Actually, most of the time. I may never see this money.

I started using eBay to sell and we started making some money, building up great positive feedback, and it seemed like we were starting a good way to make a little extra money. One day, I get an email saying that my account was suspended. I don't think I did anything wrong. I tried to contact eBay but they don't respond. I called the customer service and the only thing they do is take your information and say that someone will contact you within 24-48 hours. I have done this three times and have yet to be contacted.

They go another step forward by getting PayPal to limit my account--restricting the money in my PayPal account from being withdrawn. I have hundreds of dollars in there and can't do anything with it. If you contact PayPal, they will tell you that it has to be resolved with eBay. As if this is not enough, eBay then starts to suspend any accounts that they can find connected with me. They suspended my parents' accounts (and they only buy) because I had that address at one time. They suspended my husband's account because we live together. They suspended my aunt's account because I bought her presents on eBay and had them shipped directly to her house.

PayPal and eBay have teamed up, and are currently holding hundreds of millions of dollars of eBay sales proceeds, and tens of thousands of reputable sellers' accounts are affected! Here is the scam:

EBay changed its policy for seller standards only ninety days ago, under the guise of buyer "protection". Sellers may not have more than one below average rating on the detailed seller ratings. One per hundred, that is, and if they do, their PayPal account is frozen for twenty-one days for all proceeds of all sales. Note that this rating is not in respect to feedback, which could be 100 percent perfect, but ratings on how fast an item was shipped, communication, description and et cetera.

So, if you fall below the 99th percentile, you are categorized a "substandard seller". Therefore, eBay requires of PayPal that they withhold all sales proceeds of the sale--even shipping! Then, after fifteen days, eBay takes out the fee for sale from the seller, a week before the seller is even paid. Ebay has gone too far this time. It is currently estimated that over 50,000 eBay sellers' accounts are frozen--every day!

Why? PayPal is collecting interest on one billion or more dollars per month, money that is not even theirs, and which is unjustly being withheld based upon impossible the eBay's seller requirements. The point is eBay is requiring that its sellers use PayPal, which is owned by eBay! This has got to be the biggest anti-trust scheme in the history of the world, and nobody is even aware.

I recently sold an item on eBay to a buyer in Germany. The buyer sent me the money and I shipped it the next day. The following week, the buyer received the item I sold and sent a message claiming that I damaged it and that it was not what I had listed on the auction. I told the buyer it's possible that it was damaged during transit and to send the item back and I would be happy to refund him the purchase price as well as the original shipping costs. The buyer insisted that I pay for return shipping, customs fees, and send him back a refund immediately before him even sending me back the item. I told him that I will only refund the original amounts and the return shipping is up to him.

He later had his father file a claim through eBay; however, he did it on the German website which I could not understand. I had to use an online translator and do my best to respond to the complaint. I feel it is very unfair for eBay to allow users in foreign countries to file complaints and open disputes in a foreign language that the other party cannot understand. If both parties are dealing with each other, then the languages should be the same during any contact.

For an item that I had posted "for sale", eBay said it had been "sold", which did not. This started the whole "fees" ball rolling.

I have the worst issues with eBay with a particular item I had listed for sale. EBay posted it as "Sold", therefore, taking their fee out for it, along with their partner, MissionFish, which took out a substantial amount from my account. This has spiraled into a series of problems because the account they deducted the (oh) close to $500 from was the account with a bank that I was closing. Oh, I got overcharges and now cannot, for over a week, get anyone to refund me my money.

Every time I call eBay, I get nowhere! I would definitely deter people from using eBay for anything. I mean anything! This has been the most frustrating experience I've had with a company ever, and I've had corporations as employers for over 20 years and we would never treat customers this way. No wonder people are jumping eBay ship and going elsewhere as fast as they can!

I was trying to sell an iPad. I had two fraudulent attempts to purchase my iPad. When trying to get my issue resolved, I was told I had to wait for 7 days to have it resolved. In the mean time, the bogus buyer left bad feedback on my account keeping me from selling any items.

I've been a loyal buyer at eBay since 2005. After 6 years of buying stuff, with no poor feedback whatsoever, I decided, maybe I'll try selling. I signed up for my seller account and it said I needed to call them. While talking to the guy, he asked me where I bought the item I was trying to sell. The moment I mentioned the website ** this guy threw red flags all over my account and told me this was a terrible site to do business with. I was surprised to hear it and guaranteed him I'd avoid them in the future.

After that phone call, I found out I can no longer post items to sell at all. When logging in, I get a red message and a popup warning me that my account is being limited due to recent activity. It was extremely annoying when I was just trying to buy something.

I called them today and spoke to a "repeals" department guy who refused to let me speak to a supervisor about my situation. He told me my account will remain restricted until I fax "proof of purchases" for anything I plan on selling in the future. I told him, over and over, that I don't want to sell anything else and just want the messages off my account. He was the rudest guy I've ever spoken to over the phone. I ultimately told him I'd just drop my 6-year account and make a new one if he wouldn't help. He said, "Thank you for using eBay, goodbye." (and hung up).

I owed eBay from an account I used last winter. UPS ** up my shipments, ruined them, and I was stuck with the bill. I reimbursed my customers because it was not their wrongdoing and they should not suffer. I have the receipt in which I paid $112.47 on June 8 this year in my email and credit card records. Out of nowhere, in September, a debt collector writes me from I.C. System stating that if I do not pay the debt, it will be turned over to an attorney. I do not appreciate this.

I called eBay, and they told me that because I had a seasonal account and closed after my debt, they cannot find anything. So, I can just discard the message. I do not want this on my credit. I paid this in June, and now, I have some creditor threatening me over a bill that was paid long ago. Someone needs to pay for this!

I'm a seller on eBay. I always deliver my items. Now, eBay and PayPal said that if the seller doesn't give me rate of 5 stars, I'll get my payment on hold for 21 days. In my opinion, this is my money that I got from a sold item. They already took their part on it and the costumer already paid me. I hope this is an illegal act from PayPal and eBay.

Earlier this year everything was okay. I had just dealt with eBay holding my funds until the customer received the item. Sometimes I wouldn't get my money for 30 days. I called and got them to remove that restriction, as they had no basis to do so in the first place. I then received a letter from eBay. It states the following: "Based on your account information and activity, it looks like user ID ** is associated with your account. This usually indicates that both accounts belong to the same person. Because the other account is restricted or otherwise not meeting minimum seller standards, we've changed the amount you can list on eBay. You can now sell up to 15 items or up to $1,000.00 per month, whichever comes first. After 90 days, we'll reassess your account and may increase your limits based on your selling performance. You can also increase your limits sooner by resolving any open issues with the associated account. We've already sent instructions for resolving these issues to the email address registered to that account."

The account they were talking about was my sister's. She lives in Pennsylvania. For a while we were living in the same house. Then, I moved back to California in July 2010. And around June 2011, I believe I received that letter. I couldn't post any more losing money I may have made. It was a huge ordeal. I had to send in proof I was me. They wanted DL, SS card, photos, and bills for my current address. It was a pain. They made an assumption based on who knows what and restricted me based on nothing but that. My sister doesn't even have the same last name as me anymore. They finally lifted my account about a month later.

I have been selling on eBay for over a year now. I am jobless and this is my only source of income. They have been fighting me; it's like they don't want me selling there. The most recent one is a customer that I had. She ordered some earrings and asked me to ship them to another address. It was a gift for her daughter. I wrote the note and shipped them. Four days later, she opened an item--a not received case.

EST's delivery date or the item is about 9 days after purchase. She filed prematurely. After that, after many nasty emails from her, she starts harassing me. I sent two complaints to eBay with no response. I then proceeded to send her a feedback revision form because she personally insulted me (against eBay policies). I know that she has received the earrings. In return, she ignored it. She wrote me back, not acknowledging it at all. She then started reporting every ad of mine.

I finally got someone on the phone at eBay who pretended to assist me. She stated that she would block her from my ads and email. She also said that she would be reprimanded for violating eBay policies, which never happened. She is still emailing me--most recently, two days ago. I know that she received the earrings. I haven't gotten them back so I am positive that they reached their destination.

It's been over a month now and the customer (busybee4me) wouldn't verify the ship to address with me. She wouldn't even tell her daughter what she was receiving. She prematurely left a negative feedback, filed an item not received case and refused to be honest about the whole thing. She's uncooperative and it's costing me a lot of money--so far, $20 plus all of the money that I will miss out on not being able to post until the 1st of October. That's almost three weeks of dead air. All because of her negative feedback and the fact that she's stalking and harassing me. Even though eBay said that they would stop that because she's violating eBay policies, she's still emailing me.

We sold a GAP moto style jacket to buyer grimlockk33 who received it and sent us this message:

"I got my item last night, and opened it to realize that this is not a moto jacket. This is nothing more than a stretch version of a regular denim jacket. Moto jackets are motorcyle jackets cut in any choice of material, but looks like a motorcycle jacket. This does not. I bid on a moto jacket and this is not one."

The listing had pictures, material content, measurements, and detailed description. You can view the listing at **. We advised the buyer that GAP described this as a moto style jacket and asked for pictures of the item she received if it was dramatically different from the item sent--to which this uninformed buyer responded:

"Where exactly is that description? A moto jacket zips or buttons on the side, not down the front."

We then sent her several examples of moto style jackets that do indeed button or zip up the front. Beyond that, however, the picture in the listing shows a jacket that zips up the front, has two front patch pockets, a banded collar, and is a slightly shorter length. Needless to say, we fought the case opened by the buyer and received the following response from eBay:

"eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a full refund of $8.93. The refund includes the purchase price plus original shipping. The hold on this PayPal transaction has been removed. This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

They also updated the case with these comments:

You were not found at fault.

"eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

We've removed the hold on this PayPal transaction.

One would think that this would mean that the seller rating and performance would not be impacted. However, our seller account is now limited and we received a below standard rating for performance, obviously, because this ignorant buyer gave us all 1's in the detailed seller rating despite the fact that the package was received four days after payment received, shipping cost was only the flat rate USPS Priority service, and we answered every inquiry made within six hours.

Aren't sellers just as much a customer of eBay as buyers? That doesn't seem like the case. When we contacted eBay, Luke, the lead who parroted canned responses with as much sincerity as an automaton, attempted to tell us that we just misunderstood the email eBay sent. Apparently, eBay has strayed a great deal from the initial vision. Sellers cannot even leave negative feedback for buyers who run rogue on eBay and sellers are at the mercy of their inane whims and stupidity. eBay is an usurer and only focused on the big fat cat corporations who line their pockets. I guess nothing else could be expected of them.

I have been taken off of eBay for no reason. They are saying I am associated with another account, which is my sister's ex-boyfriend's account. It has nothing to do with me. I have 100 positive feedback. And I am an excellent eBayer. I also buy a lot from eBay.

I have sold a guitar and paid $80 final value fee. The buyer asked to cancel the transaction after he paid, so I refunded. I have then sent a mutual cancellation form and the buyer denied it, therefore I had to pay the final value fee. I have asked eBay to refund the fee as I had refunded the buyer, and they refused!

I sold a lot of 2 books and a spatula. The listing showed what exactly you got in detail. She won, I had sent a follow-up email and she replied, "where's my other book?". I offered her a full refund upon return if she wasn't satisfied and I never heard from her. Two weeks later, I was attacked verbally in a chatroom on eBay followed immediately by a negative feedback and SNAD case. eBay decided the case was "no fault" and refunded her out of their pocket and she kept the books. I'm stuck with bad feedback and she killed my DSR's; they won't remove it and neither will she.

We have been a member of eBay for 13 years and have 100% feedback on over 3,000 transactions. Today, we received an email that they may suspend us or no longer allow us to use eBay because we have used their resolution center for items we have purchased which we never received or were substantially as not described. This is an out and out fraudulent misrepresentation by eBay of their consumer protection policy where they advertise that you are covered 100% for the cost of the item plus shipping.

Furthermore, they told us that if we make a complaint when the buyer does not refund our total out of pocket expenses, we can be penalized. Ebay has a long drawn out process of investigating complaints. All 11 complaints we have filed have been decided in our favor or the seller finally contacted us to resolve the issue after eBay contacted them about the complaint. If you get shafted on eBay and make a complaint, eBay notifies you that they will shaft you back.

eBay restricted my account to only 10 items for a one month. I sold $27.00 USD worth of items in that time.

$18.09 out of $27.00, really eBay? Their customer service was even more of a nightmare. What's even worse is that I have to put my $18.09 up front because it's going to take up to 5 days for these items to clear.

I am writing with regards to an eBay misuse of their power in handling seller account. They offer you to place items on for one cent then charges you fifty cents to two dollars for listing items without any warning. This is an ongoing problem which I and my sister is having with eBay. I called them every month and sometimes, three times a month because I noticed them adding old items back on to my account which will raise my account, and if you tell them that you are going to close your account, they automatically go to your pay account and pull all of your money out plus what they can from your bank account. They also lie that they are going to credit your account, which they never does. This is an ongoing battle that no one can win when it come to Ebay.

I am going to keep writing until someone answers me, even to the president, if necessary. From the first of the year till now, I have yet to figure out how item re-assigned themselves back to my listing every month.

I have been an eBay seller for about 9 years, in which at least 4 to 5 years was as a registered business seller. I have had issues with the eBay message system since October 2010, which did not come to my attention until December 2010 when all of a sudden, I received multiple emails that were dated a month or two before.

I brought this to eBay's attention by chat and phone. They insisted that they would forward the info to their tech department and would take care of it. Again in February 2011, I started getting many "where is my item" emails and eBay disputes. When I confronted the customers and told them I had emailed them via the eBay message system, I received the same complaint from all of them: "I never received any emails from you".

So again, I am on the phone with eBay for hours upon hours, still trying to keep up with family life and my order processing. Again they insisted they would take care of it. To make a long story short, it is now September 2011 and so far, the last 2 weeks have been okay. But, I became a power seller (top rated) in 2010 and between January 2011 and March 2011, I lost my top rated status. And between March 2011 and June 2011, I lost my power seller status.

I then had selling limitations put on my account and now, just in August, without warning, all funds added to my PayPal account that are processed through eBay are not available until I ship the item. Now, I am a very small business, a stay at home mom.

How am I supposed to ship an item out when I don't have their funds to cover ship costs? I was told PayPal would allow up to $15 for shipping, which does not cover half of my international shipping fees. And how am I supposed to order stock when my $150 I just received, I can't use? Talk about making it harder for me to get my status back. Oh, yeah, did I mention that PayPal is owned by eBay? Even better.

So, far as I can see, eBay is taking advantage of sellers and letting the buyers get off scot-free. I also had an instant where I was out of stock for one item that made up a big item. I contacted the customer and purchased $50 worth of plush rattles just so I could take a photo to send her to pick one. Everything was still good. I told her when it would ship out and when the estimated receiving date was. The customer contacted me the day it was supposed to be there saying it wasn't there. But the tracking said it should be there the next day, 1 day before the shower date. She threatened to leave me negative feedback if she didn't get it tomorrow.

Well, she didn't wait. She left it as soon as I was finished talking to her, saying that I was trying to blame UPS for being late when it was my fault, before she even got the product in hand. I contacted eBay for abuse of the feedback system and still haven't got any feedback removed nor an email stating that they can't do anything about it.

eBay customer service is for the buyer and buyer only. Sellers beware. They will use "I'm sorry you feel that way" and all the other terms and phrases they are trained to use. Although they didn't know what to say when I told them they had a million sellers that give them more revenue than I do, so why would you care about me and if I left eBay? Pause, no response. Yeah, I didn't think you'd respond to that because it's the truth.

I have not been compensated for any of their mistakes but I am always obligated to compensate for mine. Thanks, eBay for screwing up my dream.

My mother passed away last year. She had 5 boxes of jewelry. I sold very nice new and vintage lot for 69.99. It was packed with name-brand jewelry. There were a couple of pieces that needed to be fixed. Everything was in a pitcher. And everything that was good or broke was stated in the listing. It was stated that there was no refund. Well, this person waited a week and a half. The person did not email me but just opened a case. eBay told them to return the items for a refund. I fought it out with eBay over this. When I did get the items back, a lot of those items were gone. I was surprised. When you look at their listing, they were selling the items that I did not get back. I had a big fight with eBay and PayPal over this. And guess what? When I called them, they said I did everything right, that it would go in my favor. An hour after talking to them, they went in their favor again.

I was left with the 2nd bad feedback. I sold a very nice vintage jewelry lot. This was the time we had fires all around our home. She received it and complained that it smelled like smoke and perfume. I do not wear perfume. I sold this for 29.99. She opened a case. They told her to return the items. It was stated in my listing that there was no refund. She waited for almost a month before contacting me. I told her there was no refund, but she could pick from something I was selling. But she didn't want this. The listing stated everything was used, not new. She was told to return the items.

A month went by. eBay and PayPal were still holding my money hostage. They would not let me touch any money until I received my items back. I had to wait for two months. I still did not get them back the whole time. I still could not touch my money. It turns out she never responded to any emails from eBay. And she never sent the items. She was able to leave bad feedback which was not fair. That left me with 1350 good feedback and three bad ones. This was not fair but they stuck with her. She never got her money back but did mess up my score. Then, they took all my listings off saying I could buy but not sell. I had 350 good feedback. I looked around eBay. I found out there were sellers that had 10 to 25 bad feedback. But they would not let me sell for 3 bad ones. I know the reason why. It is because I would fight when I knew I was right on something. I would call and talk as many times as I could to fight for my rights. And when I asked to talk to a big boss, they said they would call me back. But they never did.

I was selling under my husband's account but I stopped. It was because they were holding my money for 21 days, even after these people have received their items. I stopped selling there. Now I'm selling where there are no fees, on Yardsellr. It's a better place to sell. You cannot auction things but you can sell for one price. After you sell, they will hold your money until you put in a tracking number. Then, they will put your money in your PayPal account. That is the way to go without any fees.

eBay pulled a listing of mine for what they called a counterfeit item. It was NOT a counterfeit item and there is a full page of the SAME item listed for sale.

eBay and half.com suspended my account for no reason! I have around $6,300 sitting there and I have emailed them over 100 times about my money and when will I receive it. They have not responded back. All the books have been shipped out and with tracking number.

This is some **. I need my ** money!

I have been a successful eBay seller for about 7 years, earning "Top-Rated" seller status three times and a feedback rating of nearly 15,000; 99.5% positive. Unfortunately, as a result of of eBay's newest policies that went into effect this past Spring, my business has taken a severe hit. And here's why:

Following a successful holiday season of numerous sales, I compounded many non-received item disputes in the UK. Being that I did not resolve them correctly according to eBay, despite the fact that they all received full refunds, my percentage of disputes opened caused me to have selling limits both in amount I could list and dollar amount. I literally woke up one day in April to realize this. No warning. Nothing!

A former top-rated seller who pays ebay OVER $3,000 a month in fees, blasted just like that and still now in late August, I am fighting to get my privileges back amidst being given the runaround by eBay customer support who keep telling me to wait until the following month. And while I have been constantly working my ** of to better my business, I continue to take more hits and downgrades due to eBay's "automated" system of percentages. Even if you handle dispute correctly and even if the buyer is at fault but opens a dispute regardless, the seller takes the hit on his/her account! It is all about BUYER PROTECTION now. They care nothing about sellers. They care ONLY about money, money, money.

eBay is a monopoly who cares nothing about hardworking sellers like myself who get them where they are. They are disgusting and there are too many reasons to list as to why in this complaint. Please contact me for further info. I have been financially and emotionally devastated as a result of eBay and could go on all day about it.

I have been a seller on eBay for about five years and I ran into some financial problems. I almost lost my house and called eBay to tell them that I was having problems paying my fees. Well at first, they worked with me. I paid $100.00 which left me with $400.00 that I owed.

Now, I was averaging in sales around $7000.00 a year part-time. In a month, from the time I called and set things up, they suspended my account for $400.00. I called back tonight since I have everything fixed and now they are telling me that they sent my account to collections for $400.00.

I am a small business owner and that really looks bad for me now. They could care less about their customers. Needless to say, eBay is a multi-million dollar company and they sent me to collections for $400.00.

I am a vendor. I sell digital media including DVDs. I buy from and vend for several manufacturers. I sold a factory sealed DVD manufactured by Vanguard As. I deal directly with the manufacturer. The product is an authorized one under copyright. I had the sold item returned to me. The buyer said it was a DVR or burned copy. I refunded the buyer upon the return of the DVD. The buyer posted feedback, stating that I sold a DVR which is an illegal act. I asked the feedback to be removed, but eBay asked me for a court order. I then asked for the buyer's contact information. eBay provided me with false information about the buyer - fake address, phone number and even a fake name. The information given to me is Larry ** with a phone number that is not a genuine phone number. eBay refuses to provide the correct contact information. eBay is asking me to file for an injunction from the court to have the feedback removed.

Sellers do not have any rights on eBay. That is a fact. Very recently, I had the misfortune of having an unscrupulous buyer file a claim through eBay. The buyer, eBay user name "**" or E.J. **, **, claimed that the item I shipped, a crossbow, was damaged in shipment due to my lack of proper packaging. Despite contacting eBay and trying to explain that the buyer was abusing the eBay buyer protection policy, they still decided the case in favor of the buyer. This is the last straw in the many incidents with eBay and I will be closing my account. PayPal, you are addressed in another complaint and are cancelled as well. Details of my case are listed below and you decide if eBay did the right thing.

I sold a Barnett Commando Crossbow on eBay. I packed it with multiple layers of bubble wrap and cardboard reinforcements and shipped it. It was very hard to damage, unless you ran it over with a vehicle. I get an email from the buyer stating that the item arrived damaged. I replied, stating that I apologized for the inconvenience and to do some things for me: 1. Take a picture of the damage and send it to me. 2. To hold on to the package and item until my shipper, FedEx, could inspect it. The buyer ignored my requests and shipped the item back as soon as he could.

I received the item back and saw that the prod or "bow" part of the crossbow was completely broken into two pieces. Now, this prod is made from a thick solid piece of fiberglass and is nearly impossible to break unless you "dry" fire the crossbow or fire the crossbow without an arrow. There was no other damage on the crossbow or scope. I find it highly unlikely that the item was damaged in transit. If it had been, there would have been other damage, especially on the scope as that is the most fragile item on the crossbow setup.

Also, the buyer did not send back the string. I've been actively involved in archery for the past 30 years, and I know that this damage was not caused by the shipping means. The damage was more than likely caused by the negligence of the buyer or purposely committed because of buyer's remorse perhaps. Anyhow, despite all of the correspondence that I sent to eBay and the pictures and documents that I had to prove my claims, my claims were all ignored. Getting live help on eBay is task in itself as well. I don't know who is making these decisions at eBay, but it will eventually cause their downfall.

eBay is now holding funds for items that have been purchased. They informed me that they can hold items for up to 21 days. In the past, I sold an item and then the buyer paid and then I would ship. Now, I sell, the buyer pays, and eBay holds the money until it's shipped, buyer is happy, or they decided to give me my funds. eBay is also charging fees or a % on the shipping cost (tax or tariff on a services) that they have nothing to do with.

I have been a seller on eBay since 2002 and have never had a problem with my account. I use it to sell an item every two or three months and to teach a community education eBay class. But I am not a heavy eBay seller. On July 9, 2011, I received the following e-mail from eBay:

"Dear ** (**),

Based on your account information and activity, it looks like user ID ** is associated with your account. This usually indicates that both accounts belong to the same person.

Because the other account is restricted or otherwise not meeting minimum seller standards, we've changed the amount you can list on eBay.

You can now sell up to 15 items or up to $1,000.00 per month, whichever comes first. After 90 days, we'll reassess your account and may increase your limits based on your selling performance. You can also increase your limits sooner by resolving any open issues with the associated account. We've already sent instructions for resolving these issues to the email address registered to that account."

The other account that the e-mail is referring to belongs to my brother. I am not linked to his account in any way, shape, or form. Since I had no idea what account activity eBay was referring to in the e-mail regarding activity on my account, I called customer service and spoke with a customer service representative who assured me that since I called in and let them know that my account is not linked to my brother's in any way, the restrictions on my account will be removed. I asked the representative why eBay thinks that my account is linked with my brother's account, and she said it's because we have the same zip code. I told her that people who live in the same city usually do have the same zip code, and so do 60,000 other residents who live in my city. Some of them might also have eBay accounts. I asked her if eBay restricted their accounts as well because they all have the same zip code. She talked very fast and refused to answer any of my questions.

I needed to sell one item in early August, so I listed it. The customer service representative lied to me because the selling restrictions are still on my account. I contacted my brother to see if he knew anything about this issue and he stated that he owes them $113.00, which he can't pay, so they suspended his account. So what this boils down to is that eBay punishes the family members of people who don't pay their bill.

I filed a complaint with the Better Business Bureau which resulted in the selling restrictions remaining in place on my account. Nick **, which I have excellent reason to believe is an auto-responder instead of a human, stated in eBay's reply to my complaint that since my brother and I have the same financial and registration information, the restrictions will remain on my account for 90 days when they reassess my "seller performance." I don't know what they expect my seller performance to be like in 90 days because it wouldn't have been any different than it has been over the years I have had my account.

The auto-responder "Nick **" also provided links to increase my seller limits with one link wanting personal information to verify my identity. I provided the information but their system refused to accept my phone number, which is the exact same phone number that I have used for eBay since I opened my account. I kept getting "this number is not correct" so I gave up on even trying to do anything with the links to increase my seller limits and resolve this issue.

My brother and I do not have the same financial information, nor do we have anything in common in our registration information except for our city and zip code. He has his household and I have mine, and we rarely see or talk to each other. In their final reply to my complaint, eBay stated that they have the right to restrict accounts when the accounts are linked by members in the same household, and members who have the same registration and financial information. They won't listen to me that my brother and I do not have anything in common in our eBay accounts except that we live in the same city. I even sent them a letter by postal mail in July which they never even acknowledged. eBay has a one-way system against sellers which is not ethical or fair. What my brother owes them or does with his account isn't my concern yet I'm being punished for it. They say that I own his account, yet they refuse to provide me any proof of ownership whatsoever, or even talk to me any further about not punishing me for my brother's actions.

I appealed a case that was decided against me, the seller. And eBay granted my appeal. I couldn't believe what I was reading. eBay almost never sides with the seller. I was told I would see my funds back into my PayPal account within 72 hours. 72 hours went by and I got no funds. I sent an email inquiring about my funds. And I was told it would be another 48 hours. 48 hours later, I still got no funds. I sent another email inquiring about my funds. This time, I was told that the initial processor made an error in closing out the case. It has been corrected and it would be another 7 days until I receive my funds. I called customer service. I was told there is no way to expedite the refund. What is upsetting is eBay is very quick to take money from me when a case is filed, most of the time leaving me with no funds to spend. I guess when it is a refund to seller, it takes time. This is an unfair practice and it should be corrected.

I have a very bad experience with eBay. I have sold a Mint Sony camcorder for $40. I have listed everything that was included. The TV cable was not included when I bought it new from store. And I didn't say it. The buyer didn't like the video after he had received it. So, he complained that there is no TV cable in it (it is cheap and can easily be found in electrical store). eBay have made a decision to refund payment.

This month, I paid $550 for a ThinkPad W500 computer "in excellent working condition", as the seller said. But the hardware is broken when I have received it. And the seller has mentioned nothing about it. eBay has made a completely different decision than before. They have rejected to return. Then, I have paid $120 to fix it. I have lost $120 on eBay. And they are still asking me to refund the $40. It makes me extremely angry. I will never follow. It is the worst decision, even if I would lose the account. And I will never be an eBayer again. If they have known it, why don't they change the mistake that they have made?!

I put 3 inexpensive items for sale on ebay. None of them sold. I got an invoice for $1.50 seller fees, which I immediately paid through Paypal. I actually accidentally paid twice, so I paid $3.00. It shows on my bank statement that the payments went through. Now they are assessing me a $13.50 penalty fee because they say my fees were never paid. I wrote and explained that they were paid, and someone named James wrote me back and said that the payments never went through and that the $13.50 is a penalty. I wrote him back and attached a screen shot of my bank statement showing 2 payments of $1.50, one right after the other, on my statement. I told him to drop the penalty. He never wrote back and now I received an e-mail that says I am in collection for a fee I do not owe and that I already paid.

A few months ago, eBay started charging "final value fee on shipping" for a seller who charges shipping cost to a buyer, making a huge amount of money (free money) and there is no reason for that. The fee is not in their policy, making that charge a fraudulent one.

I am selling some stuff on eBay and as an example; l sold a 32 inch non-working LCD TV for $79.99 and charged $59.99 for shipping. Now, the shipping cost me $66.28, so I am losing $6.28 and eBay charges me $3.00 for a final value on shipping charge. I am very frustrated.

this is exactly what happened to me...TO THIS DAY 2 years later I cannot get anywhere with EBAY to allow me an account even with a police report showing someone stole my checkbook, account and used ebay and more!

I called eBay customer service because there was restrictions placed on my account because they linked it with someone elses account. I called to get this taken care of because I've never had another account and thought it was a computer error. After being transferred 3 times then hung up on because there was "nothing more the representative could do". I called back and spoke to another representative who said it could be fixed easily in another department. I spoke to the another representative, gave them all my information and they stated that the other account was mine. I verified my information and they stated it seemed to be an account "I" opened because of a "like" email address and same name. I told them I had a police report and they didnt care. My paypal account was frozen and shut down and all my money was kept to pay ebay....fees for listing 248 items then 3 days later they kept it all... Then all of a sudden it was released and then 4 days after I listed again they froze for same reason and KEPT THAT MONEY too for listing fees......

Suspended by eBay

I asked for the other accounts email address and phone # ect so I can try to contact this other person or give information to police and they refused. I asked for MY current email address and phone number username ect and they gave it to me after verifying my first and last name. The representative then stated that the other account is mine and I had to pay the balance before the issue will be fixed. Then, when I asked about the account information, he said they couldn't give me any information on the other account because it wasn't mine! Tell me how this makes sense?! They say it's mine and I need to pay, but then say I can't have any of the other accounts information because it's not mine. I don't understand. they want to give me the run around on their error. The representatives were very rude and called me a liar. I'm very upset, I've never been treated too badly by a company.

ebay has decided that the buyer's "opinion" will determine whether the seller is entitled to their money. In a court of law you would need black and white evidence, something tangible. Even circumstantial has to be something more than an opinion. Anyone interested in a class action suit against ebay for holding your money? Additionally, shipping is not taxable so what makes ebay think they can have 9% of the shipping cost? These are very slim planks ebay is operating on. CLASS ACTION SUIT IS WARRANTED!!

I have been selling on Ebay for 9 years. I have worked very hard, long hours, with great feedback score but just now, I looked and a buyer just left me a neutral for no reason. I am among the hundreds of hundreds of Ebay sellers who are very upset over the new feedback and DSR scoring. Ebay works against their sellers while not for their buyers. But the sellers are the ones who make them the money.

I would like to know if there is anything that can be done about this new rating that Ebay has. Ebay is removing EVERY feedback that I have left for a seller that I didn't leave 100% 5 star ratings, but they DON'T remove the ones that buyers have left for me. HOW can they do this?! What can be done?! I know that Ebay has a personal vendetta against me as I had to inquire with a lawyer before because I was suspended without any cause. I contacted a lawyer and he told me what to say to Ebay in a letter. Ebay HAD to reinstate me as they had no reason as to why they suspended me in the first place. SO now they are attacking me in any way they can. PLEASE help me and let me know if I have a case against them.

Thank you!

I have had an eBay account since 2006, and I started to sell in May 2011. I have made over 100 sales, have a five star, 100% positive feedback reputation. I sell items in the $2-5 range and offer free standard shipping (stamp on envelope). I have never had a complaint or dispute.

So eBay decides to impose this policy on me http://pages.ebay.com//sellerinformation/howtosell/acceptingpayments/fundsavailability_new.html

All my payments will be held for 21 days now, or until a tracking number can verify the item was delivered. I feel this is a punishment and is discriminating against me for three reasons:

1- When I started to sell, I read the TOU for two hours and never found anything about this happening to new sellers. I was told by a supervisor, Anna, that this policy started June 1st, after I started to sell. And I read all my messages and newsletters from eBay, never once was this mentioned anywhere. I feel they have no right to impose this on me with no notice, no choice to decline and unlist my items. I didn't find out this policy even existed until I checked my sales and saw they would not be released to me for 21 days and this will continue until I have been a seller for 90 days.

2- This policy is punishing me for not using tracking, since the payment will be released after 21 days or when tracking shows it's delivered, whichever is sooner. If I use tracking, the minimum shipping will be $2.77. That is more than the whole cost of some of my transactions. If I charged that, no one would buy from me anymore. Yet eBay allows me to choose standard shipping as an option, then punishes me for using it by holding my funds 18 days longer than if I used a form of shipping with tracking.

3- I will now have to pay for shipping & eBay fees out of my own pocket for the next three weeks until the funds start to get trickle released day by day.

I called to file a complaint and was told there's nothing they can do. I spoke to a supervisor, who said there's nothing she can do, and told me they don't even accept complaints; they only accept feedback, and mine has been noted, thank you for calling.

I told her I'd like to escalate this to her supervisor and she said she doesn't have one. But I could call the corporate office and she referred me to the phone number on the website. I asked what extension or who should I ask for. She said just tell my complaint to whoever answers and they will direct me to the correct department.

I called, and got a message saying press 1 if you know your party's extension, press 2 for customer service. When I pressed 2, I was told to call the number I previously called.

So, that's what I did, and I spoke to a man named Josh. He seemed to express more concern for my complaints, but again told me there's nothing he can do. I asked for a supervisor seven times, and each time he gave me a run around about why they wouldn't be able to help me either and how I have no recourse. I finally demanded to talk to his supervisor, he put me on hold, and came back and told me that this issue is considered resolved on their end, and that I need to let it go. He told me to refer to their legal page if I'd like to sue them, and otherwise I need to not call back regarding this again. He then hung up on me.

I'm absolutely shocked and appalled by their behavior. They repeatedly told me this isn't a punishment, this is just a policy to protect me and my buyers. But it doesn't protect me in any way; it only punishes me by withholding my funds and making me pay out of pocket to continue to sell. And it doesn't protect my buyers--they were already getting excellent service, my feedback proves that. I honestly have no incentive to even fulfill my orders, pay my fees or continue selling at this point. I don't see how that could benefit anyone.

They have no way to dispute this, and that is wrong. I should not be told not to call back and that my issue has been resolved when it absolutely was not. I was just told repeatedly how this is a good thing that will benefit me and all eBayers.

I have been selling on eBay for a few years now and used to work for a company parting out computers. I was fired from said job after I had gotten sick and was diagnosed with cancer. The reason for my absence was kidney stones. eBay has done nothing but throw false charges my way (duplicate listings, copyright violation) and has kept tearing down my 250+ part store and taking all of the fees along with it. They just charged me 300 dollars for my fees (at which I have sold hardly anything in the past month due to my account being so heavily restricted) and I have less money than I started. Not to mention the medical bills that I can not pay for (the whole reason for doing this was to raise money to pay for the bills since I was now out of job).

I am now locked out of my account because it is "linked" to my previous employer. They will not allow me to sell anything or do anything until that account is fixed. I do not have any association with that account as it is my previous employer that had fired me due to discriminatory reasons. The kicker: my previous employer is SELLING! They have an online store that is currently running! I have also been hit with nastier buyers as well after eBay took all of our feedback options away and started their insane policies. I have called to try to get this fixed and have emailed and faxed documents DAILY since last week, still nothing. I am so burned out that I just don't know what to do and I have to go in for another surgery in two weeks. eBay, you have ruined my entire experience and taken everything from me for nothing. Thanks also for punishing me and allowing them to sell as I suffer even worse. I even sent in a copy of my legal documentation against the company!

I have sold on ebay for over tens years and have over a thousand successful transactions. My feedback has been 100% positive for some time as well. I have now been removed from ebay due to falling below standards. There is no specificity to this action. Because ebay has become so buyer protective, sellers have no recourse when they file feedback.

There is no recourse if the buyer files no feedback. there is also no appeal process to ebay's unilateral actions. I am dumbfounded. I had worked so conscientiously over the last six months to excel at selling and the result was to have restrictions !!! No one has filed negative feedback nor complained. I am done with ebay in any regard. I have discovered ebid and will sell there. They at least seem to value their sellers and wish to communicate when there is a problem. My apologies for being less than articulate. I am just shocked by ebay's action. They never hesitated to collect all those fees ...

I have been a seller on eBay for more than 6 months, and they keep putting holds in my PayPal account, even though I have 98 possible feedbacks and no problems (which they cleared a few months ago). But they keep doing it, so i just refund the buyers and explain the problems I am having with eBay and PayPal. When I asked what I have done, no one tells me anything.

I am, at this time, going to send to last buyers orders at the post office. And I want to close my account, but they will not let me. I will never list again, if there are others with the same problem. Please let me know. Thanks.

I am an Amazon seller also, and they are the best; no problems. I can send my order out the same day with the order that makes the customer get their order faster. Now, I am late with the eBay order to be send out. I keep calling, but no one will help me or explain why they are doing this again. It makes no sense. I quit eBay and will never use them again ever.

I had an Eddie Bauer tent on the auction and I had a reserve at which time the auction was over even though my reserve was not met. The bidder thought they had won. This happened twice, so the second time I refunded the bidder back the funds through Paypal .Two months later, they reported me as non-refunded and the third issue was another item was bid on and e-bay charged me the fee. I did not receive any funds. I have written to the resolution center several times and now they expect me to pay back the funds that I had refunded the bidder.

eBay suspended my account because they wanted me to send receipts of everything I was selling on eBay along with a copy of both sides of my driver's license and a utility bill and a copy of my credit card bill. Everything I was selling, I had bought off eBay. I will not send them all my personal information and they can close my account. eBay is a wonderful service but they are gouging people. I paid fees on things I never received payment for and re-listed and sold again. They did nothing. I send a notification to them that until resolved, they do not have my permission to debit my account for any fees.

I will contact them when I'm back first thing Monday morning and place a stop payment for anything from eBay or paypal as far as fees go. They wiped out everything I had listed and I have no way to follow-up with these people.

They prohibit electronic cigarettes but sell a thousand of them online. They took mine down because someone reported me out of the thousand others. Taking off my electronic cigarette off the eBay auction cost me at least $50. Then, I found out that they are selling "spice" or "legal smoke." Somehow, they can't police this themselves. This stuff is synthetic marijuana and it sells on eBay!

I have been a 100% positive feedback customer for about two years. I was selling on eBay. I had items listed on eBay and most of which I had purchased off their site on March 15, 2011--when all of a sudden, my account was suspended. eBay nor PayPal would not give me a straight answer as to why my items were removed--something about a trademark problem, but nothing I had listed could possibly have had a trademark violation. eBay removed my accounts entirely so I could see nothing--no transaction from buying or selling. Then, I finally received an email stating that they wanted me to buy but they had removed many transactions from my account. So, I could not view them and all my selling items were all gone. I had no way to follow up with them.

PayPal attacked my bank account and credit card without my authorization and caused my fiance, who is suffering a disability, to try to commit suicide for they wiped out her bank account and she had a preexisting brain tumor and fibro--and this helped her pay for her medication. She was in the hospital for eight days due to this incident. We tried to resolve things but eBay hangs up in both our ears and PayPal just takes money and we don't even know what those charges were for. When will this madness end? I, myself, have almost had a breakdown due to this torture. Please help.

I sell every now and then on eBay. I downloaded their Turbo Lister program to make the listing easier. Over the summer. since eBay is slower, I decided to use the "But yt Now" listing option. The Turbo Lister gives several options for the amount of time you can keep your item listed. The very last option is "Good Til Cancelled" or "GTC" The good till cancelled shows the fee of 0.50 to list the item. That is what I used. Two months later, I noticed eBay was charging me over again every month for the listing I was told I only had to pay a one time 0.50 fee. Nowhere in the listing process does eBay inform you of having to pay any more money. The money eBay charged was automatically deducted from my account without my consent. I am filing this complaint not just for me but also for the several millions of people who have been charged unknowingly extra fees.

I bought and ordered metal shelving off of eBay.com. The business name is 3d Verlinden. This has happened twice. My shelving was not delivered at all.

I have now been a seller on eBay for more than three years. My buyers continue trying to get free items from me stating the items were broken. They did not receive what I gave them. Since we are no longer allowed to give negative feedback and buyers can complain and say lies against us sellers, we have no rights! I have lost more than 1,000 this month alone because I am scared to list items in fear my feedback is going to get so bad that no one will buy from me. Buyers say to me I will give you + feedback if you refund me. Ebay doesn't do anything about it except refund the buyer. Then I am left with a negative feedback and I lost money! I want eBay to start caring about us sellers and PS. I have been a power seller now for more than two years. They do not care about us buyers who can help us when we are being scammed!

I sold a 1961 Roger Maris Card to Steve. He filed a complaint that the card was not as described. That was a lie. My cards were all what I described. EBay refunded his money and I received a different card in return. EBay said there was nothing I can do to prove this. Ah ha, I had 2 witnesses there when I opened it.

Ebay's new standards of selling are highly unfair and unethical by any business standards. Their DSR rating system needs some severe adjustments. I've been a full time eBay seller for 15 years. Their new policies are medieval. If for any reason, any of your seller requirements (their rating system is based upon buyers determination) fall below a 2% level (mine is 2.03%), eBay's new policies limit the amount of items you can sell per week, and the amount of income you can earn.

They have just limited me to earning $542. per week, based upon a 12-month review. What does this mean? It means that out of 1577 transactions, 32 people felt I shipped their item out too slow. In other words, in eBay's mind if you get below a 98% on your test in school, you fail. They are penalizing me, by saying that I can only list 75% of what I've been listing. Understand too, that my typical eBay selling drops drastically in the spring and summer months, when I do lots of outdoor selling and eBay is slow. They're doing this to me just before the holiday season? Why would they activate a new policy like this just before the holiday season? What are their true motivations? If my selling limitation is not lifted within the next month, it will create severe financial hardship. My monthly bills currently outweigh their financial limitations put on my earnings. Saying that operating at a 98% level is a failure, is flawed. They need to be stopped.

On Paypal response, it was closed because I had an Ebay dispute. Seller did not refund or instruct to return item after beginning instructions to check fuse.

My stepdaughter sold an item on ebay.co.uk to a buyer in Greece in May 2010 for 120 (inclusive) through Paypal. The buyer then contacted her to say "not received". As she sent it international, signed for with insurance cover through Royal Mail, she said that she would look into this. In the meantime, he complained to ebay.com (America) where he was registered and they made contact with her. She told them that she was looking into this. They then gave her 2 days to pay $120, otherwise she would lose rights to use eBay. She had no choice but to borrow money from us and pay this into her account and pay (through Paypal) ebay.com to pay the buyer back.

Lo and behold, yesterday (24/08/10), Royal Mail confirmed that the item was delivered to buyer on 27/05/10 and he signed for it. Fraud. My stepdaughter contacted ebay.co.uk and was on phone for nearly 1 hour, only to be told that she must get in contact with eBay America as it was nothing to do with them (even though they received % for sale of goods) as the buyer was registered with eBay US. I think this is ** that this person has committed fraud and ebay.co.uk said that they cannot help even though they were willing to take their cut for the sale.

I sold a customer in China toys on eBay. eBay locked my account and refused to release my funds because I was a new seller. Though the policy is to allow funds to be released for shipping. I spoke to 3 different agents and all of which told me something different. I didn't mind the hold on the payment. I did mind the fact the shipping cost were being held. Then the agents barely understood English and were all reading from a book, which may result in me getting a negative. I will never use PayPal again. I also no longer using eBay as a result

PayPal and eBay do not protect their sellers. I sold an iPhone to a buyer in China. When the buyer complained that the merchandise did not arrive, PayPal took the payment away from me, telling me that my shipping method (USPS) did not qualify me for seller protection. Yet, when I chose that shipping method to offer my buyers (during the auction setup), the eBay web application never warned that choice would cost me my seller protection. I even called eBay after the auction closed to check out a strange request from the buyer to ship the merchandise to an address not on his account.

Looking back, I should have smelled a fraud. The eBay representative advised me that shipping to a "non-account" address would cost me seller protection. Yet, in the very phone conversation whose purpose was compliance with seller protection policy, this same representative did not warn me that the shipping method chosen by the buyer would cost me seller protection. I do not think this buyer's shipping choice and strange shipping request were coincidental. This buyer has clearly defrauded me and PayPal will not do a thing about it.

eBay has increased what sellers can't do, and what they are requiring sellers to do constantly, they also can now hold or take money out of your Paypal account to give back to a buyer if the buyer files a complaint. We have a buyer who bought an antique clock over a month ago. She now wants to return it because it ticks too loud, even though it has been doing this since she received it and this is normal for the clock. The clearly stated return policy says 7 days after receipt they must contact us & then we have to receive it within 10 days in the same condition as it was listed.

eBay says she can return whenever she wants to & then still leave us bad feedback after we take it back! eBay is breaking its contracts with the sellers & reinforcing fraud and possibly money laundering. This needs to be put to a stop. We had items returned which weren't even close to what we sent, but there wasn't any recourse for us. This transaction is just one of many on eBay and it will cost us at least $123.00 plus the shipping. One interesting thing to note, the buyer's address was in Boston, Massachusetts, but when confirmed, the phone number for her that ebay gave us to contact her was in Connecticut!

I am a disgruntled eBay seller. First of all, the sellers are the people who generate the income for eBay. We must pay insertion fees and get charged Final Sales Fees. eBbay only protects the buyer. A woman purchased jewelry from me, and the package was lost in transit. She contacted me to ask why her package was lost, like I knew?

She started sending me multiple email messages per day, each email getting nastier in content. I tried being helpful and contacted Pennsylvania Post Office to help locate package. Instead of thanking me, she became even more irate. I finally contacted PayPal and told them that I needed her to be refunded immediately in order to stop the harassing emails. The credit was processed.

She became even more enraged and demanded her package. Lastly, she left me negative feedback. I had perfect feedback until this woman came along. She was not justified to leave me negative feedback. I did not lose the package, and I gave her a refund. The funny thing was the package showed up at my door the next day. I made a typing error on the label.

I contacted eBay about the 18 email messages I received from her along with the 4 messages she sent to my personal email. I requested having the negative feedback removed. Oh yeah, I was on hold for over 1 hour. A non-English speaking girl just kept repeating that the buyer has the right to leave any feedback she wants. This woman called me a liar in the feedback. I, on the other hand, do not have the opportunity to leave the psycho her negative feedback.

If eBay allowed buyers to receive negative feedback and then let sellers put a block on buyers with negative feedback, we would avoid a lot of time wasted on the phone. eBay really needs to analyze their current feedback system. And I have decided that I am no longer going to sell on eBay. I will do just as well at local flea markets with my jewelry.

eBay, I hope that you read this and seriously consider treating your sellers with the respect we deserve. If we all stopped selling, how would that affect your bottom line?

eBay does nothing to protect the seller from scams brought by buyers. I had a buyer that lied about receiving and item that she claims was not as listed. The listing for this item I sold her was detailed and described quite carefully.

PayPal and eBay ignored that I had a no return policy to my listing also. They proceeded to give her a refund even though she lied about the item's condition. My 100% rating was ruined. Also, the hammered me with lies on my feedback field.

PayPal and eBay did nothing to help me as a seller. Because this buyer said she won her claim in public, now, a second buyer that had purchased an item from me a month ago is now trying to follow in her foot steps. This is ridiculous, a month from now and PayPal is accepting a claim on this!

Now I have escalated the dispute. This second liar said, she tried to contact me several times about the item and she never did. Now, my PayPal account is negative as they put a hold on the funds to review the case. I am sure that she will also bash me on my feedback to just to back up her story. I have had it with eBay and PayPal!

They do nothing to protect us, sellers. However, they sure love to receive our seller fees. I am cancelling my account with them.

After repeated complaints to eBay about their policies, I have not even had the courtesy of a reply. Here is the last complaint which has gone unanswered. After repeated frustrations with eBay and your refusal to acknowledge them, I am left with no alternative but to sever all contact with you. Our frustrations are as follows:

1.) You insisted that we had to state shipping charges on each listing. This is impossible since we have shipped all over the world and buyers have a choice of how they want their items shipped. You refused to even acknowledge my repeated protests at this ridiculous policy. 2.) Your stupid policy above required us to say, "No shipping, but local pick-up only." This cost us sales, despite our trying to state in the description of each listing that we would ship anywhere and asking buyers to indicate their location and we would then respond with a shipping cost be it to Australia, Sweden, Holland, UK, USA, etc. 3.) Ebay consistently refuses to acknowledge criticisms.

4.) Ebay refuses to acknowledge that some buyers are bad news by disallowing negative feedback for buyers. 5.) Ebay refuses to acknowledge complaints made about its systems, policies and generally acts in a high-handed manner as though it can do no wrong. 6.) Ebay dishonestly withholds buyer payments despite our excellent record. This was the final straw! 7.) Ebay refuses to acknowledge complaints made about a devious buyer who refuses to supply his correct address, after eBay and PayPal gave us conflicting addresses for this buyer.

8.) This buyer was abusive, accusing us of running "a Nigerian scam" and refused to confirm his correct address. Ebay refused to even acknowledge our report. We could not ship to an unconfirmed address, and therefore, refunded his money which you, eBay, were holding onto, and we had no alternative but to cancel the transaction. Had we shipped the item, despite not receiving our payment, we stood the chance of losing both the $255 item and our money. 9.) Ebay staff are totally robotic and unhelpful and your resolution process is stilted and almost impossible to navigate. You simply do not allow us to state the problems we are having clearly and simply. 10.) Ebay avoids phone contact and the "Contact us" facility is a disaster.

We could go on and on, but the above summarizes our total dissatisfaction with eBay. In the light of previous unsatisfactory experience, we doubt that you will listen to the above criticisms and do anything to correct them.

About a month ago an item for auction # 280506698106 was shipped out to Ms. R. of California by USPS but it never arrived to its destination. (tracking # 9405503699300240939596) The item should be covered under eBay's seller protection policy (which will be refered to as Policy herein).

After contacting eBay I was instructed there are additional conditions that were not mentioned and were only disclosed 'post facto' creating a false sense of protection which did not exist. All conditions of the original Policy were followed; such as but not limited to: promptly responding to any inquery, Promptly shipping the package with a trackable shipping method.

All conditions of the Policy were followed and but eBay will not enforce the Policy and insists there were other conditions not mentioned that were not met. Several attempts were made to contact eBay and Paypal reguarding this issue, all resulted in additional conditions that were not mentioned on the Policy; such conditions that were not mentioned are: the item must reach it's destination, the item must be insured (and claim must then be made to the carrier -USPS). All attempts for a resolution and or reaching an amicable agreement were futile. eBay also took a sales commission on this transaction which was thought to cover such incidents.

Resolution Sought: I would like eBay to remove the credit hold of $320.50 from my account. I would like eBay to change and clarify the seller protection policy on their website so no future misunderstanding can occur with future transactions.

Ebay seller listed a used Trek mountain bike as excellent condition, having been ridden only "once or twice." The bike was shipped to me and had various defects, including a bent rear rim and rust covering all exposed bolts. The seller first tried to blame the bent rim on UPS (even though there was absolutely no damage to the box or to the rest of the bike). He then offered a refund, but it would have been very expensive for me to ship the bike back--I would have ended up losing money on the deal. The seller refused to explain why the bike was misrepresented, except to say that it was used and that the description was his opinion of the bike.

Excellent condition connotes no visible defects, and this bicycle was far from free of defects. I am very angry that this individual thinks it's okay for him to rip people off--I'm guessing he knew that I wouldn't want to take the time or lose the money to return the bike.

Bought a 2001 artic cat 4x4 500 atv thru ebay where Nathan P lists his junk under the business name 4seasonspowersports. paid $4,320.00 for what was listed as:

"Perfect, Flawless, Mint, Grandpa Owned, Only 240 miles! Best one on the lot...bla bla bla...turns out it is crap, junk, FRAUD...paid another 1500.00 for repairs. He would not refund me and ebay did nothing. In fact ebay collects yet another 100.00 from Nathan P to remove each negative feedback. So dont trust ebay either., Had i been able to read ALL the negative reviews, i DEFINITELY would NOT have bought anything from him!!!. Beware!!

On eBay a seller, cfnproducts (Cold Fusion Nitrous), sold to me a mobility scooter which he called a QA1 Scooter. It was stated to have been engineered, assembled and tested in the US. He stated that the battery was a quick disconnect for fast removal. The pictures looked very nice, showed anti-tip wheels and seemed to be a good deal. Seller had good ratings, so I made my first eBay purchase. When the scooter arrived it didn't have anti-tip wheels, seller stated model didn't come with any. When I asked why the brakes didn't work right, he stated my scooter didn't have that. When I asked where the free wheel lever was to keep it from rolling while trying to get on it, he stated it didn't have one, yet the manual he sent stated safety features... not there.

Matter of fact the manual was for a Biswift Qx-04-05C, Qx-04-05A, Chinese made. He stated the manual was for 5 different models. When I questioned him on whether or not the scooter was a Biswift, he stated he was under no obligation to list the model for the scooter, that it was an internal part #. If your confused, it is because that is exactly where the seller wants his buyer. Ebay sided with the seller, and as I have found out eBay has numerous complaints against them. The seller can apparently advertise a Ford and sell you a Honda if he wants to, and so can any other seller from what I've read.

I will never purchase from eBay again, nor would I recommend anyone to, and would advise them not to. Prices from well known businesses with good consumer policies, practices and politeness are very competitive. Unfortunately, because this purchase was for a mobility device, due to disability, I had to purchase another scooter. I am out the money spent on his unsafe & poor quality scooter, plus what had to be spent on another scooter elsewhere.

When i called ebay, it was the most disturbing conversation I have had, the man interrogated me, and said im a liar, and my laptop is worthless, and so what if its broken. So basically I got totally screwed by eBay. Avoid eBay at all costs, eventually they will ***** ***. I had a perfect 5 star rating, 100% feedback. They let a criminal destroy my laptop, steal parts, and forced me to refund him. i lost my computer and 270 dollars. plus shipping. They are threatening me now.

I purchased a vintage radio from eBay seller, TheToneFarm, using PayPal. The radio arrived damaged and was materially different from the sellers description. When I tried to get a refund from eBay under their Buyer Protection plan, they did a bait and switch and my complaint was handled by PayPal, who denied it without comment. I tried again to get a refund from eBay under their Buyer Protection plan and they refused because it had already gone through PayPal. I gave bad feedback to the seller, who got my private email address from eBay and sent me a life-threatening email. eBay and PayPal had no right giving out my personal information and endangering my life. They refused to do anything to the seller and didn't even apologize. The seller then offered to cancel the transaction, which I accepted. I returned the radio but the seller then refused to refund my money. Again, eBay refused to do anything to the seller or refund my money. So I'm now living under duress from the seller and am out the cost of the radio, the radio itself and the cost of shipping it back to the seller.

I have been an Ebay seller for years now and have seen a steady decline in the customer service over the last five years or so. Recently, Ebay has become actually abusive in their treatment of the sellers while their prices have spiraled.I have recently experienced a problem which prevents me from selling effectively on Ebay. I have desperately needed to get an answer. After half an hour in the online customer service maze, I was offered a chance to do an online chat. Sadly after a fifteen minute wait, no one was available.

Next, I spent another fifteen minutes trying to find out how to email them. You cannot email eBay without a pin which takes another ten minutes of wandering in the maze. Once you get the Pin, you can expend your time and effort carefully explaining the situation. After a day or two, I got an answer saying I had to phone in if I wanted an answer. After asking me to explain the problem in detail, my message id was not even read, just dismissed with a form letter to phone in. I tried to phone. That took another fifteen minutes of wandering the redundant online maze to get a pin. I phoned. I entered the pin. I was placed in a infuriating redundant maze which offered no solution and no human.

After another fifteen minutes, I tried pressing the 0 repeatedly until the maze ended. I was placed on hold more or less permanently. After several tries at various times and days, all I could find out was that Ebay was unusually busy all the time and would never speak to me or solve my problem. Ebay exists only to take 10 to 14 percentage of sales before turning us over to PayPal to be relieved of another 4%.

I just happened to get into the hobby of coin collecting within the past 6 weeks and bought 15 items from eBay; one cost $1,000. Now, after waiting a week and a half for the item, I bought the item (a silver Morgan) on April 5, 2010 and had not received it by April 13. So I called eBay to complain. The seller responded by claiming I signed and accepted the coin on April 8, 2010 at 2:20 pm and that I must have lost the coin. The brain-dead at eBay bought that excuse.

It just so happened that I was at work reviewing a project, especially at the so-called time I signed for the coin. After the "7-day review period," eBay ruled in favor of the seller. Ironically, eBay sent me an email on April 14, 2010 (the very next day) saying "the item has just been shipped." I got a notice from the post office on April 23, indicating there were two packages I needed to sign for.

On Friday, April 24, 2010, I went to the post office, and guess what, lo and behold, there was the coin I supposedly received on April 8, 2010. According to the seller, I have a three-day grace period in which I can return the item. The eBay brain-dead told me not to worry and to contact the seller and wait three days, then start the dispute case and that I am "covered" by the "eBay buyer protection program."

I asked for written guarantees or documents that confirm what I was told. There was a lot of hesitation and reluctance to provide me with that information. After some time, he referred me to the text discussing the buyer protection program. When reading the text, I realized it's nothing more than a seller protection program. Their "recommended / highly rated sellers" bring a lot of cash to eBay, so I suspect they will rule in favor of the seller again. I hope that is not the case. To be considered a "recommended / highly rated seller," a person need only bring in $3,000 a year.

I have been an eBay user in great standing for 10 years, with a high feedback score of 100%. I had a death in the family, and stopped selling clothing on eBay until about 2 months ago, when I got active. In short, because of the economy today, I decided to sell inexpensive photos in a digital format. People responded by buying them world over. Although it wasn't very much money, it started to add up and eBay pulled the plug. They, without warning removed all listings, and wrongfully accused me of 'feedback' manipulation, suspending my account.

I did not violate their policies, as I looked at each one by one. I've written many letters (politely), with no avail, other than form letters (some of them repeated word by word). Wrongful accusation, suspension, without a platform to defend one's innocence is wrong. Economic losses, and my reputation that I've built in 10 years ruined.

I have been an eBay PayPal seller for years. I have a computer business and sell off used and unneeded hardware through eBay using PayPal as a payment service. I have many areas I am frustrated with and I will list them here. I am also contacting the states Attorney Generals office about eBay/PayPal to see if they are breaking antitrust laws.

Complaint #1 (eBay forcing us to use PayPal as the only means of collecting money from our auctions). If you sell on eBay you know we always have had multiple choices in collecting money for auctions. PayPal has always been an option; we were also able to use our own merchant services, request money orders, use Western Union Bill pay, Bid pay and many other forms of payment. Try to list now and you will find the only feasible way to collect payments for eBay auctions now is PayPal. This is not because PayPal is so great but because eBay has changed their policies and we are now pressured to use PayPal. Is this not an antitrust matter?

Complaint # 2 (Feedback on eBay). We, as sellers can no longer leave feedback. I once sold a laptop to a man in California. He contacted PayPal and told them he was not satisfied with the laptop and that I had misrepresented the item on eBay. PayPal found in his favor and as soon as he sent tracking info to PayPal on the return of the laptop PayPal took the money from my account and refunded this scammer. When I received the package there were blocks of wood in the box not my laptop. PayPal placed the burden of proof on me and being I did not open the package in front of the UPS driver, they done nothing. I lost my money and my laptop. The jerk even had the nerve to list bad feedback on me to make him look good.

Complaint # 3 (PayPal rolling reserve) PayPal now holds 10% of everything that comes through my account with them for 60 days. Now eBay is charging about 6% you make maybe 10% profit on the sale then PayPal holds 10% for 60 days. This means sellers are left with a - 6% profit loss for 60 days. The only ones who can handle this are the huge sellers and guess what? News flash! They are reviewed differently, then the smaller seller and they do not have as much held in rolling reserve nor are their funds held as long. I know this because I know Power sellers. So we are at a loss right out the gate if we use eBay and PayPal.

I called PayPal to voice my concern and a "Roger" who claimed to be a Sr rep. told me in a very nasty and arrogant voice that I could leave eBay and PayPal if I wanted but they didn't care because I would be back. He also told me his supervisors name was Lorie but that he had the power to tell me I could not speak with her. Later I called back and spoke with a Patrick whom forwarded me to Mike, Mike was very nice once he knew he was being recorded and he promised that the loss prevention division would contact me within four hours. He also informed me that there was no way I could call that division direct, they would have to call me. I am reporting all this to the Missouri State Attorney Generals office and they want the physical address for PayPal. Guess what? It is not listed on the web site and none of their reps will let you have it.

I plan on closing my accounts with both eBay and PayPal and going with eBid and Google Payments soon. It is apparent that eBay no longer wants the small sellers around. As a result of eBay/PayPal policies in listing fees and PayPal holding 10% for 60 days, I have to carry a 6% profit loss for that time period. That 6% has to be pulled from money intended to pay other bills. The buyer has my product, eBay and PayPal have their money and I have a rolling loss due to PayPal's rolling reserve. PayPal told me (recorded) thanks Mike, that "eBay's guaranteed buyers protection" is why there is now a "Rolling Reserve" at PayPal. They want the two companies to be looked at as different companies when it is convenient.

Bought oil drain tank from Xtremediecast on eBay, it arrived totally smashed. Notified Xtremediecast and was told to ship it back and a new would be sent. They did not send a new one and correspondence with Xtremediecast ceased. EBay was no help at all in dealing with Xtremediecast. As far as I am concerned, this has become a criminal matter as Xtremediecast knowingly took, spent my money and sent me nothing! EBay is complicit in my dealing with Xtremediecast! Lost almost $200.00 and faith in both eBay and it's accomplices!

I sold a Macbook Pro on eBay. The buyer requested that the item I ship to his business address. He was going to send a prepaid FedEx label. I shipped the item to the address he provided. I even asked if it was his correct address as it did not match his PayPal address. He then disputed the charge saying that it was unauthorized out of his account. I contacted the police to where I shipped it. They said that 4 other complaints have come in about the address. After weeks of battle with PayPal, for 4 times they are saying that it was fraud on the buyer's part. Today, they said that they ruled in favor of the buyer. The money and laptop are gone and I am sitting here helpless. The damage is $1,800.00 or a laptop.

Bought an oil drain pan from this person. It arrived totally destroyed. Sent it back up to receive a replacement which never arrived. Contacted eBay and after that, no action from anyone. Been almost three years now. Today, I went on eBay and see this same person is still selling these items and is and has a 99.4 rating heh heh... And it made my blood boil. So I sent a message to eBay and once again they started me into this never ending circle of remedies which I'm all too familiar with. No phone number no specific area or category of complaint no real way to contact eBay or the moron that still has my 127.00. Is there any justice for buyers on eBay or through pa-pay!

I sold a watch and the buyer left a positive feedback. My ad stated the condition of the watch and the length of band. Then, the buyer later stated that she was returning it in eight days because it was not what she wanted. I told her that I refused it to be returned. She now says it doesn't fit. I still refused it. The ad gave the size. Now, she's claiming that it does not work. This person is using everything in her power to get a refund. Why leave a positive feedback based on what this buyer is saying? In the end, eBay gives the buyer a refund. Ebay has lost all respect. I will never recommend anyone selling on eBay.

Like many sellers, I saw the other side of business on eBay. I sold full-time for years, keeping excellent feedback and building a customer base of almost 5000 happy customers. I was also a Power Seller for most of that time. Two years ago, over Christmas holidays, I noticed a strange absence of personal emails. My computer also shut down every 15 minutes or so. I have MSN XP operating system, and the computer was newer.

I went through all channels to fix, calling MSN, etc., etc., etc. for three months. Since I was operating a successful eBay business, it was a real handicap to keep up but I did. MSN could not find the problem, and I had Norton antivirus which tested clear, free from problems. By March, I noticed a strange thing with my eBay accounts. Items that were "paid" were switching to "unpaid," and as with all "unpaids," I notified buyers through eBay emails with no answers. Then those who bought more than one item appeared to pay for all and then took back payment on one! Really strange. I contacted eBay again and again via Live Help and got the runaround each time.

Meanwhile, my computer was still shutting down, few emails appeared, etc. On eBay, members cannot directly contact technical support. An email is sent which is never answered, except by a "canned" response. I did that many times, contacted various people at Live Help. It's very frustrating to run a business like this.

Finally, someone on Live Help happens to mention that yes, eBay knew there was a glitch/problem with accounts in PayPal changing status. They were working on it, and I should "just mail everything out, even if it looks like it isn't paid." No fix came. The emails between seller and buyer were cut off within eBay, so I began to receive numerous negative feedbacks for non-communication and not mailing out items paid for. eBay's Live Help indicated we would be helped by reversal of negative feedbacks, and luckily, I saved copies of the conversations as the negatives were never reversed. I think I got twelve.

When the problem was finally fixed, eBay did not clean up the mess left. So we had to go back and manually check for payments in PayPal, etc. eBay took a month to fix problem, and during this time, I did get an excellent MSN tech on phone who connected the computer problems with the eBay problem. They were one and the same. He found virus contamination and walked me through hours of fix ups.

Obviously, eBay had known this affected XP users, but ignored our problems for months and let us take the "bullet" for the problem and ignored us. My feedback went down to 99.5%. Thank goodness, not a bad score as I had thousands of feedbacks.

It gets worse. A month later, eBay decided to start a new feedback program which used only newer feedback and considers all neutral feedback as negative feedback. My feedback fell to 85%, and I was suspended. eBay was contacted and reminded that the negatives/neutrals were to be taken off for the virus contamination issue, but no one knew anything about it. And when eBay suspends a seller, it means total cutoff from accounts, customers, and total closure. So I was stuck and could not even contact a lot of the reps.

Within a short time, eBay realized it made a mistake and reversed its new feedback policy. My feedback went up to 99.5%, but I was still suspended. But even when I could get someone at eBay to listen, no one would help me. Just to let you know, I do not have another job; this is how I earn my living.

After months, I was reinstated. How? I don't even know, and I quickly geared up to earn Christmas money. (I believe a 30- or 60-day review reinstated me.) My sales were soaring, and my auctions were closing within a day with one item at $200. And eBay suspended me again. No explanation, no low feedback. No one at eBay had a reason. But some clown advised me to mail items I had already wrapped and printed postage on. So I did. No one knew what caused this suspension. No one knew if it was temporary or permanent. My feedback was not low.

Within a day, eBay went into all my accounts and returned all the money to customers, even though I had mailed all the items out. I lost at least $1000 on these lost items plus hundreds in listing fees that I was charged for listing and selling the items. Again, no one knew anything at eBay why this happened, but it appeared to be permanent suspension. But no one really knew.

Right at pre-Christmas time, one year later and still experiencing this business. So I went to the Wisconsin Attorney General for Consumer Protection and filed. eBay was given 30 days to explain why a good seller who paid eBay some $500 to $800 a month could not get answers. eBay called back and did reinstate me. I was warned to be good, because they were giving me another chance. I promptly told her that I now had my own website and had gone to the number 1 alternative selling site, ebid.net, an English-based auction site and did not plan to ever return.

The rep for eBay did not know what to say. I was supposed to thank her for the loss and the sleepless nights, my bills not getting paid, etc.? I also told her that I had the names/addresses of my 5000 customers and were inviting them to join me. She was stunned. I left my account there as is in case a class action suit ever opened.

I sold there for years; each year, I paid fees between $6000 and $7500 and got treated like this. No reason, no explanation from anyone. There are lots of problems at eBay, one being the ever-changing complicated rules, and the other being a corrupt feedback system. Buyers are babied and allowed to do anything; sellers are given contrary and contradictory rules to follow (i.e., sellers allowed to specify when item is put into mail: "I ship within 5 business days." But feedback asks buyers to rate sellers on "did item come quickly." If seller rates lower in this area, they are suspended!).

Feedback system is corrupt. It can't be changed, even if made in error or there is a mistake. So buyers soon learned they could do anything to sellers, and sellers had to comply or lose feedback and seller privileges. Soon we were receiving negative feedback if an item did not arrive in one day. eBay stood by the feedback.

eBay is very anti-seller; now the rules allow buyers to keep the items if they find something wrong with them and the seller must give money back too. Buyers saying "It doesn't look like the picture." gets free item and money back. You can imagine how that is playing out! It's an absolute mess, i.e., if feedback scores are lower, the seller's items appear on the bottom of the lists so no one sees them; and if feedback scores are lower, sellers are restricted to only a certain number of listing within certain categories. Also, if feedback scores are lower, all payments from buyers are held for 21 days, but seller is required to ship item immediately (Hint: using what for postage? air?).

Sellers are leaving this site in droves, and it is understandable why. New policies are being put in place this month for even dumber "improvements." ebid.net has gotten so many sellers from eBay that our members have volunteered to befriend them and get them selling via the forums. We are swamped with sellers bringing thousands of items over. Their loss, our gain.

I have worked in business for 45 years and have never seen such an incompetent mess of a company in my life. I can't see an out for them over than purging their staff and starting over fresh. Oh, is there life after eBay? There certainly is. Selling on alternatives uses different techniques, but daily sales are possible and new buyers seek us out. To handle the masses leaving eBay, ebid.net members volunteer to help new sellers learn these techniques and get up and sell fast. It's a totally different environment, a better site that learned from the mistakes eBay made.

I lost my primary source of income. I lost thousands of dollars through lost listing fees, selling fees, PayPal fees, photo fees, and store fees when they started and stopped by listing for no reason. I lost my good customers, as my suspension made me look like a criminal. I disappeared overnight without explanation. And I almost lost my expensive computer to virus contamination. eBay knew of the problem and did not fix for months. And they allowed sellers to take the blame for the breakdown in payment status and loss of communication through eBay emails.

I spent three months attempting to fix computer problems, hours on phone to MSN, etc, to fix something that eBay caused and did not announce. Some of my customers had similar problems and had to replace hard drives, etc. I spent almost a year trying to straighten out virus problems, buyer problems, suspension problems, and feedback problems all caused by eBay.

And I pay my bills and keep my family fed and a roof over our heads. No amount of money makes up for the disrespect, lack of emotions/understanding, lack of control, and the things that happen when your only means of earning a living is ripped away--ripped away by a company that does not care. Very bad experience. I would not wish it on my worst enemy.

My item was cancelled because eBay said it was a counterfeit. Ebay encouraged me to contact the company directly by emailing them. I feel an obligation to share with you what else eBay has encouraged myself and so many others to do. If you think eBay is taking action per your request to stop items listed violating your intellectual property rights, you should know they are. They got my account and I'm sure they try with many more. But did you know eBay is actually incenting hundreds of thousands of their own customers like me to resell the very items you are requesting them to remove, but how can this be?

If you have a PayPal account, you might remember getting an email Thursday, 10/22/09. If not, you can ask eBay about the email sent to every PayPal (an eBay company) member enticing us with a free $20 cash back for purchasing items for resale at eBay. This offer was for very specific "overseas" companies. The offer applied only to purchases at one of the following merchants: Graniph, FocalPrice, Milanoo, Dhgate, BestOfferBuy.com, MyCatwalk, Wiggle Time, Sasa, all well known for their fake, counterfeit and pirated products.

I'm a sucker for a free $20 so I used PayPal to buy a few things. I received the items followed by eBay's promised $20 cash back! This made me $20! Awesome, so now I use eBay to sell one of the items. So eBay is doing really well with this! And so did I, until eBay cancelled my account due to violating their VERO policy. Now, I'm no legal expert but I know when something is morally wrong and this is really a no-no on eBay's part. Everyone makes mistakes but I think eBay is purposefully doing the wrong thing here. What do you think?

I would never have bought something from overseas without PayPal giving me $20 and when the premise of the sites are to resell for profit on eBay, it should be okay since I was recommended by PayPal. I wouldn't want to be eBay when this information is given to court to decide. Everyone is being hurt, except eBay. I would love to bring all this evidence to court as well as offer up my testimony and help any VERO sue the bejesus out of these crooks!

eBay ended all my listings, 1025 of them, and refused to refund my fees ($350+). According to eBay, this was because I bought an item from someone who had previously left me negative feedback. There is evidently an eBay policy that prohibits this. By eBays own admission, this is an internal policy and is not published anywhere. So there is absolutely no way I could have known this. They say it is to prevent people from buying something just to leave negative feedback in return?

The problem is I never left a negative feedback! eBay said they don't care. Merely the act of buying something from someone who has left you negative feedback constitutes interfering with an auction and malicious intent. How can buying something in an auction and paying for it be interfering or malicious? Isn't that what eBay auctions are for?

Having tried to put an item on eBay to sell in about September last year, I wrote to eBay to note that I couldn't get to the point of selling. Firstly this was because of a problem with PayPal, which was resolved; however, this didn't help, and now my item was no longer visible on my items for sale let alone viewable by purchasers. I was told that my account had expired, which couldn't have been true due to the activity, but went through the inconvenience of re-enabling an active account. That made no difference, so I asked how to progress, and was told it was due to my account being expired due to a lack of activity and to go through the same process I completed a couple of days earlier.

I repeated this circular action several times before asking for some help that would progress this, and at that point I received radio silence. Having requested access to their customer service director or supervisor, there has been no response to any email. Your help would be greatly appreciated. There seems to be no way on their website to lodge a complaint. This has lost me money as well as taking up valuable time.

The eBay customer service number they don't want you to have is 866-643-3720. Be sure to press 2 so you get a live person. I listed an ad on eBay to sell four used tires and rims as an auction item or sell now for $1500 for rims that alone would cost $2500 new. The ad clearly stated used tires and rims. No returns or refunds. All intended buyers had the option of asking the seller questions, but this customer in particular had no questions, but immediately purchased the used tires and rims. The buyer received the used tires and rims and stated that although he looked at the six pictures available on the ad, read the particulars on the ad, he didn't think that what he received was what he paid for. Despite the fact that the add clearly stated used and no returns or refunds, eBay sided with the buyer and we were forced to return all money involved which also meant we lost $250 of our own money because the initial shipping and handling costs were greater than the $250 in which we asked the buyer to pay for the shipping and handling.

We attempted almost everyday to speak with a live person in the resolution center at eBay to discuss the matter, but eBay would not send us a telephone number and instead continued to send us information by email. The day they finally made contact with me in person, it was already decided that they had reimbursed the buyer for the sale of the tires and that we needed to reimburse eBay. eBay didn't give us the opportunity to appeal this matter at all. When I asked to speak with a manager or supervisor, I was told I couldn't speak with anyone else. I do think that if someone received something other than what the add states, there should be a refund; but this was not the case. eBay didn't try to assist me at all with this matter except to inform me that I needed to return the money to PayPal. In my opinion this was poor business. Thanks eBay!

In May 2009, I was scammed on an eBay transaction where I posted a $6,250.00 cushion-cut diamond solitaire ring. I received a message on eBay from **@gmail.com stating she wanted the ring. I was brought from the eBay world to my personal email after the member asked me to email her personal email because of her busy schedule, which I did.

After a few emails, I received what I thought was a notification from PayPal saying that the money had been posted to my PayPal account but was on hold until I could provide a tracking number to verify shipment. It never crossed my mind that I had received a fake email. I shipped the ring to Brooklyn, NY to who I assumed to be Vanessa ** at 1346 East 2nd Street, Brooklyn, NY 11230.

She requested the ring be shipped overnight by 10:30 am via FedEx. I did this! Not long after, I thought the ring had been delivered. I started calling PayPal to see why the payment had not been released to my account, because I had done everything I needed to do. PayPal had even sent me an email saying that shipment had been verified. I thought it was all true. PayPal informed me that I was scammed by the buyer.

I called FedEx only to find out the package was already delivered and it was too late. They said they couldn't do anything else about the matter, but they did have the driver verify that the package was delivered and signed for!

After months of stressing and crying over this matter, I finally gave up, so to say. I have spoke with Secret Service Agent Joseph ** in New York who told me they were still investigating the matter. That was two months ago and haven't heard anything else. I noticed this email from RockYou today saying they tried to notify me in December 2009 regarding my account being under investigation because of someone tampering with it.

I am very concerned about this matter. Please help me, because this could be exactly how this happened to me. And now, I am out tons of money. I posted my ring on eBay, because I was in a huge financial bind. I am a single mother of three children and am currently in RN school hoping to graduate in May this year. Please help me! I look forward to hearing from you soon.

I was sold this fake club on eBay and eBay and PayPal will do nothing to help me get my money back or stop this guy from ripping off others: New Callaway FT-iQ Driver 9 Regular with head cover. This seller, and eBay are allowing people to get ripped off because they are selling counterfeit golf equipment and eBay knows it but does nothing about it.

I purchased a cell phone from a member. The phone was defective. On January 4th, I returned the phone to Plano Texas, and the seller agreed to replace it. I found out that the member wasn't Weston **. Instead, it was Stephen ** in Euclid Ohio. This is definitely a case of misrepresentation of identity. I have confirmation that the phone was received on January 8. I paid $200.00 for the phone and an additional $50.00 to have it repaired, but the cell phone was beyond repair. Please help!

I have been an eBay user for years. I have had good experiences with wonderful buyers until last week. They say there's one in every crowd. Well, I should get the prize for getting the biggest eBay scammer out there. I am sickened that eBay has now changed their policies to accommodate scammers and thieves. Changing the feedback system to only accommodate scamming buyers is a discriminatory act as far as I am concerned. eBay allows scamming buyers to post negative comments affecting scores but does not allow sellers to respond with comment before negative feedback has destroyed a perfect record.

I have several clients that have stopped utilizing eBay for this reason. There seems to be no way to contact eBay and have a live conversation. Most likely because those with legitimate complaints would clog the phone lines. eBay baffles sellers with changes to their policies promising savings but ultimately costs sellers money in the long run by demanding sellers to cater to thieves. When a seller describes an item with all of it's flaws, lists it as a non-refundable item, shows photos of the item and states that questions should be asked prior to bed being made and a buyer chooses to purchase item knowing its condition without contacting seller. eBay should not allow buyer to leave negative feedback.

A person with perfectly good feedback can have their exposure destroyed because a buyer deems shipping unreasonable when in fact, the U.S. postal service fees continue to climb. It's all about the scamming buyer wanting something for nothing and extorting it out of the seller in exchange for not getting a negative feedback mark. This is ridiculous. Unfortunately, I have been in shops where I have overheard buyers laughing about how they have figured out how to get something for nothing by complaining that they are a "victim" to eBay.

As I stated, I was okay with eBay until a scamming buyer purchased an item that I listed in great detail. They decided they didn't like that, the item had a flaw as described in listing and in pictures. Against my own policy but to keep the peace, I offered full refund upon receiving item back, buyer declined to send item back. I offered partial refund, buyer declined again and demanded more money. I declined requesting them to send item back for refund. Buyer filed negative feedback and then proceeded to e-mail nasty e-mails. I contacted eBay stating that I requested buyer to not contact me again as I viewed their e-mails as harassment.

I have yet to hear from eBay in regards to this. Then, I get a notice saying I violated policy by leaving a positive feedback with a Buyer Beware message (I was hoping to warn others about the scam this buyer was pulling). When I looked back on buyers feedback, they had done the same to other people, 9 times! Not only do I get a notice but the buyer gets away with filing positive / negative feedback. Go figure! I then receive a notice that my shipping fees are too high.

As far as I'm concerned, eBay lacks integrity and honor. It saddens me that what once was a good thing has turned into a horrible waste of energy. Shame on eBay for their flawed policies. At the very least, they should offer a neutral feedback option for sellers. Shame on eBay for blocking eBayers from speaking with a live service rep and shame on eBay for being greedy. I have great hopes that someone will create another auction site with integrity and honor.

I have paid my seller fees before they are due, I have responded to my buyers in a timely manner and I ship same day when item is paid. I have fabulous feedback and it frosts me that I'm penalized because one crummy scamming buyer makes a living off of ripping people off. This buyer has other complaints against them but eBay has chosen not to do anything. Shame on eBay! Owning a small 2nd hand business is my livelihood. The economic damage this has caused is huge! My clients purchase items from me to sell on eBay. The majority of my clients have told me that they no longer sell on eBay because of the discriminatory nature of the scoring and feedback system. One of my clients fed his family and paid his rent with what he made on eBay. He had perfect scores until a scammer got a hold of him. One lousy negative feedback and the guy couldn't recover. He threw in the towel.

I've been buying and selling on eBay for 10 years with a 100% perfect feedback record, everything from guitars to cars. Recently, I began selling some Tiffany pens and Citizen watches, and they froze my account from selling. When I spoke to them, they said I needed a 'longer history'. What exactly does that mean? Ten years with a perfect record isn't long enough?

eBay has temporarily restricted me from listing/selling Don Ed Hardy shirts and swimwear items on my account again because "members of the community who reported it for questionable authenticity". eBay has been previously contacted and sent documentation from the Don Ed Hardy Company that I am a licensed reseller and all items listed are authentic and were purchased from authorized Don Ed Hardy distributors. Please read the following two letters that were sent to eBay earlier last year regarding this matter. All I am seeking is a truthful answer. Is eBay just too big an entity to be challenged legally?

"This letter is to inform the appropriate persons at PayPal that an immediate release of my funds is being demanded. An act of tort has possibly been committed against me. Sadly, Paypal routinely freezes its customers' accounts for almost anything and without warning. Once an account is frozen, the funds are often held by PayPal for months on end with absolutely no recourse for the merchant. This action by PayPal has interrupted the flow of income to me, which has caused financial hardship and harmed my reputation with current buyers and potential buyers. Ebay is also holding funds due to me without a court order to do so.

I have been thinking about other seller's whom they might be doing this to, with large balances, keeping the money hostage for months and making interest on the money. Let this serve as notice that unless a release of my account and any and all funds are returned to normal and my seller status is repaired and put in good order immediately, I will proceed with litigation in the State of California. In an effort to better understand my rights and how PayPal can shut down a seller's account that is in good standing, freeze funds and block any attempt by me to explain or defend, copies of this letter and other documents will be sent to the State of California Department of Justice.

Notice is given, I reserve the right to enter this letter to be preserved as evidence, under Rule 902 (4), (5), (8), (9), (10) and others of the Federal Rules of Evidence upon the records, of such public recorders' office at such place or places as I alone determine; which as a matter of public record shall be subject to submission and use in any legal proceeding thereafter as utilized by any person having cause to rely thereupon for evidence purpose, under the aforesaid Federal Rules of Evidence, and for any other reason that a public record may be used, accordingly. Under penalties of perjury, I declare and certify that to the best of my knowledge and belief my statements in this letter are true and complete."

2nd letter via Certified Mail May 22, 2009

"This is the second restriction being placed on my account without an explanation as to why or specifically what category or what item(s) are in violation of eBay policy. If this recent allegation is regarding Ed Hardy products, you have already received notice from Don Ed Hardy legal that I am an authorized reseller of their products. eBay still posts policy violations on my eBay account.

I have a 100 percent rating as a seller. I have been given power seller status by eBay. This is a home based business that helps me to support my family. Once again, this action by eBay has interrupted the flow of income to me, which can potentially cause financial hardship to me and harm my reputation with current buyers and potential buyers. Every item ever listed by me is the genuine article and 100 percent positive customer feedback here is self-evident. Regarding accusations of fraud or counterfeit items by whomever, the burden of proof must be with the accuser, not the accused. It is disturbing that eBay apparently reacts to any claim of fraud whether it is substantiated or not and arbitrarily suspends a seller's account.

I was a seller on eBay. I listed some of my items with "PreSale - ships within 30 days." This is in accordance with eBay policies and procedures. Ebay didn't like this. They stopped us from selling (my sales were about $5,000 per week). They sent an email to all my customers advising them that they would receive a refund for their purchase. Ebay at the same time sent me an email advising me that my seller's privileges were suspended pending their research of my account. They requested documentation from me, which I sent to them immediately. Then the complaints from customers started appearing and I became aware of eBay's letter to my customers. It has been over two weeks since my listings have been taken down. Ebay has ruined my business and they haven't done anything to rectify the situation. I am extremely upset and disappointed with their handling of my account!

My story echoes most peoples'. I have worked very hard to build up positive feedback as an occasional seller. I was being harassed by a nasty buyer, I reported him to Ebay's trust, etc. and then he posted negative feedback. Ebay will not retract the feedback. Ebay's service is nonexistent, the customer support is serviced by a group of robots with a set of prepared answers. Like everyone says, Ebay is quick to collect fees and commissions. I am very interested in joining a class action. My guess is that due to the recession, there are less buyers. Sellers, on the other hand, deserve no explanations or fairness. This was a part-time business that I could do from home. A buyer with some kind of mental disorder trashed my spotless feedback. I have no means of disputing this. For the sake of a few dollars profit, I'm giving up this insanity.

I bought a Kitchen Aid mixer on eBay on October 6,2009. When I received it, the box was damaged (dented in on one side). I bought this item for my daughter for Christmas, so I didn't open it. I just wrapped it, and gave it to her. When she opened it on Christmas morning, she could see it was damaged. It had a visible scratch on it, and when she plugged it in to use it, it made a horrible squealing sound. It's damaged beyond repair, and Kitchen Aid will only give her $30 towards a new one. With shipping, I paid $153. Even though I didn't buy insurance for this item, I feel you should pay for a new Kitchen Aid!

Sold a musical instrument in Oct 09. In the item description, I stated 'No International Bidders' because of expensive shipping. Someone from Hong Kong bid and won. I contacted him and he agreed to cancel the auction. The item sold for around $800 and eBay charged around 5%, so there was an auction fee of around $45. Even though this was a cancelled auction which the buyer and I both agreed, I was billed for this entire amount.

I contacted eBay three separate times since and they said they were taking care of it every single time. Never did. My billing invoice was never corrected. I finally tried getting a hold of eBay this week and they told me they took care of it, however, the only refund credit I received was .25 cents for the first photo and .75 cents for the listing. A total of $1.00. They did not refund the percentage of the $800. I am out over $40.

I put a bid on a Rolex watch and was outbid but offered by seller to buy the watch for $US4,100 inclusive of FEDEX and insurance, as the winning bidder was not an Registered Ebay member, I was sent a Paypal invoice but apparently it was not through Ebay, so they do not want to know about this.

Laura M. was a personal assistant to Dr Rob F. and he asked her to set up an EBAY/PAYPal a/c in her name to sell off a couple of his Rolex watches, she states she never saw the watches just photos that he downloaded for her, He asked her when money was received to transfer it to the Western Union over to him and stated he would ship off the Rolex watch to me, he didnt but because I asked for FEDEX shipping he had to create a tracking no so I would no be supicious and when Laura sent me a tracking no it was not complete so I questioned it, so he had to go to FEDEX and send something so he sent me an Envelope insured for $1 just so he could have a tracking no for me.

I paid $180 for this Rolex to be sent with insurance. Laura states her Boss cannot be contacted. I feel that as a Ebay member I did every thing right as a buyer but Ebay/Paypal have let me down as I was introduced to a fraudulent ebay member and they should be accountable for my loss of money, and they dont want to know.

IF you google "Jeta construction LLC jobs forum" and go into "How to get a job at Jeta Construction LLC" you will see two other testimonies of fraudulence by the same person Dr Rob F. trying to get other people to set up EBAY/Paypal a/c for him to sell Rolex watches. This was to be my Christmas present from my partner. we worked hard to save this money, for it to be taken off us is wrong. I want this person caught and to return my money to me.

We listed a shirt on Ebay. Member bid and won. We saw holes in the shirt, told [buyer], and issued a full refund. [Buyer] sent threats of extorsion and reporting us to Ebay, plus leaving negative feedback. It is very obvious that we are trying to be honorable, and Ebay will not remove the negative feedback, even though it is only the sellers who pay fees. Ebay is a lousy company for treating us like this.

I bid for a set of antlers on eBay. The seller sent the wrong set to me a week after payment was made. I lodged dispute through eBay and Paypal (the buying agency who deals with eBay purchase payments). The seller admitted he made a mistake and refused to send the correct set before I returned the wrong set. All that eBay and Paypal referred to was that I will have to return the incorrect set at my own cost before they would proceed to get the new set to me. There is absolutely no protection for the innocent buyer who pays in good faith.

Upon discussing this with eBay and Paypal, they only responded, send him back the incorrect item and we will refund you.

I sold a netbook on eBay. I listed in my auction "No Returns." The netbook was new in a sealed box from the manufacturer. The buyer said the netbook didn't work and asked for his money back and filed a complaint at eBay's Resolution Center. eBay ruled that I had to accept the buyer's return because the item was not as described. eBay is trying to force me to refund not only the purchase price but ALL shipping charges. And eBay won't even refund my listing fees nor the sales fee. I asked them for their address so that I can have an attorney talk to their legal dept. They sent me an email telling me that they will not communicate with me and that my attorney will know how to contact them.

On October 29, 2009 I listed a Cricut Die cut system and several of the accessories that can be purchased seperately on ebay with a reserve price of $499.00. The item was purchased on Novemeber 4, 2009 by a person that must be a scammer. The item was in EXCELLENT condition as I had only used it twice. The brand new purchase price of them items being sold were around $1000 and I was selling them for half.

The buyer paid for the item at the end of the auction BUT she did not purchase insurance. I proceeded in boxing the items up in their original box. My husband helped me in this process. He then took the package to the post office and item left me in EXCELLENT and PERFECT condition.

On November 16, 2009, I received an email through Ebay messages that the buyer had a complaint that the item was not as described and that there were items missing. I wrote back through Ebay messages that ALL parts were in the box when shipped and that insurance was not purchased. Buyer was very persistent and would not give up. She sent several emails through Ebay messages with the final one stating that she wanted me to refund part of the money since items were missing. I stated that I didn't feel that I was responsible since insurance was not purchased and the package left me in good standing. As I read back through her emails, I realized that the things she said were missing changed each time the items were described.

Next thing I know is I receive a message on November 23, 2009 from ebay saying that they are reviewing the case and will follow up with me in 48 hours. On November 24, 2009 I received an email saying, "We refunded the buyer on your behalf for this case and you now have a balance of $514.30. Please set up a payment method we can use for reimbursement for this case and any future cases." The only reason they couldn't get their money back was because I didn't have a method of payment under my Reimbursement Information in my account. They also stated that the case was closed. How could this be? I was never contacted and asked any questions! The money was refunded? All of it? What about the items?

I sent an email back to Ebay asking why they did this and if the money was going to be refunded, I wanted ALL of them items back and in the same shape they were sent in, keeping in mind that these items were in perfect condition and I have pictures to prove it. The buyer stated that the box was torn up and had a small hole in it. All I know is that the items were in perfect condition when they left me and now I'm expected to pay back money that was refunded on my behlaf and they get to keep the items? This is wrong, wrong, wrong!

I looked back at the sellers positve feedback and feedback rating and guess what? You got it, they are both a big fat 0! This person have never purchased anything or at least under this username and the username was established on November 8,2008! Ebay said that the case was closed but they would review my question or concern and get back to me with 48 hours. I can't repay the money that they refunded because I don't have it! I paid bills with it. Would I have not been selling it if I hadn't needed the money? Besides, they are the ones that went and "refunded the money on my behalf" so let it be their loss.

I'm sure that I haven't heard the last of all of this huge mess that could have been so easy and a done deal. My Ebay days are over! Something MUST be done about this! Scamming dishonest people are taking adavantage of us honest hardworking individuals and it is wrong. Where do we draw the line?

Ive been a ebay member since 2002, I just recently got suspended from ebay for what they say "linked to a suspended user" which is totally ridiculous and isnt true. But thats not even what i want to write about. So now my account is suspended so i ship out some last of my orders from ebay. A week later i get a phone call from one of my customers who bought a Sony Npf-970 Battery For $70 Dollars and he tells me "paypal refunded me my money" Being an honest person as he was he gave me his credit card and paid for the battery being he had already received it.

I called my paypal rep and she says she has no clue how something like that can happen and i should speak w/ Ebay. I call Ebay, after days of waiting for a return phone call, Andy from ebay calls me and apologizes saying its normal for ebay to refund money to a customer being my account was suspended. Puzzled i mentioned the customer never disputed the charge i shipped the product, i can provide tracking # via ups and i have proof of delivery. He assured me that this is a one time occurrence and wont happen again.

A day later I check My paypal account and i see a debit from my account in the amount of $979 for a Sony CX500V HD camcorder which i have already shipped and it was signed for and delivered. I immediately contacted the customer and after along time on the phone (she was very hesitant to give me her credit card even though she had the camera) She gave me her credit card # and i charged it $979.SO far i was lucky enough to get paid for the merchandise which i have already shipped. By this time i withdrew any money i had in paypal considering all the fraud they were putting me through

A week later i see another debit in the amount of $1679 for a Nikon D300 I shipped someone. Being there was no money in my paypal account they debited it directly from my checking account. the next day i see another debit for the same amount. So thats 2 debits for the same transaction in two days. I call My Paypal rep and she says the customer disputed the charge so that was the first debit and then Ebay refunded him again for the whole amount.

I told my rep this is crazy, the guy originally only paid $1679 once, how can he make his dispute and get his money back and than ebay goes and puts another $1679 so he comes out +1675! oh yeah and hes got a brand new Nikon D300 which i shipped and have a tracking number with a signature. Im still waiting for an update so as of now im out $3350 and a nikon d300.

How could a company so big get a way with this? I wish there was something i can do but im one person going up against a giant (i have no recourse) its really terrible that ebay and paypal are flat out STEALING! im out $5000

I have had problems with Ebay allowing unethical business practices and then REMOVING negative ratings (that were respectful but critical) from some of their "selected sellers"

Ebay once was a fun place to buy and sale merchandise. Now I have spent hours (AND IM SERIOUS, DAYS!!!)Trying to get Ebay to listen to us as the sellers. They freely refund $$$ from our bank acct TO GIVE TO fraudulent buyers. I am seriously starting to thing Ebay is onboard the scams.

Ebay blames paypal and paypal blames ebay. (But how many of us are completely aware that they are the same co. How stupid do they think we are??? Buyers scamming purchases receiving genuine designer names and then sending the seller back a fake. NOT only are they getting the genuine goods but get them for FREE. There is no way I believe that Ebay/Paypal are not in on these scams. Sellers who have fraud commited against them or non paying bidders. CANNOT LEAVE FEEDBACK. BUT THE SCAMMER CAN "IN BLACK AND WHITE" POST SLANDER AND LIES . AND EBAY DOES NOTHING ABOUT IT. THEY SHOULD BE SUED FOR SLANDER SINCE THEY ARE ALLOWING THESE TO STAY ON THEIR WEBSITE

Buyer demanded for item to be returned at my cost. I reminded buyer of return procedures per auction, eBay and PayPal policies. Buyer threatened to post potentially damaging negative feedback on eBay if their demands were not met. I once again asked the buyer to return item for replacement. On Aug-28-09 buyer posted negative feedback in my eBay profile damaging reputation of my business.

On Sep-04-2009 I was notified by PayPal that buyer initiated credit card chargeback. At that time $1,233.52 was taken from my PayPal account and placed on hold. PayPal was reviewing this case and disputing unauthorized credit card chargeback from Sep-04-2009 until Oct-26-2009. At that time case was closed and money were taken from hold and returned to buyer's credit card.

Message from PayPal indicated that buyer stated to his credit card that he attempted to return the merchandize, which is not true. Currently buyer has both the item and the money and has damaged my eBay reputation and business.

Ebay has still not followed there own policies on feed back. The seller says in the feed back that ebay was contacted by buy and was told I was trying to make them pay twice, when they had not paid at all. They finally paid 3 weeks later for 1 item but not the second. Your feed back policies do not allow them to use feed back of this manner:

SELLER FEED BACK

They used ebay's proof of payment in an on going ivestigation in the neg feed back or lied but either way the items had not been paid for and the

Almost two years ago Ebay stopped allowing sellers to provide feedback on buyers. This practice has left me and many others I know with suspended accounts. In addition there has been nothing provided in writing as to the reason for suspension. This is plain and simple restraint of trade. Who is going to be brave enough to file a civil or criminal suit against Ebay? Why has the department of consumer affairs not prosecuted this unlawful practice?

Please send out warnings to all ebay sellers as to their vulnerability to such action.

Again, the powerful and rich bend the rules and no one says boo.

whichever is less.

The company is called Orthodontic Appliance Company (OAC) and can be found on the web under several names.

This guy's name is Terry B (President)work out of his garage I think. I paid for the item and I never hear from him agian. I called him and he said he will refund, but he did nothing. I had to contact Paypal to get involved. I never had to do this with any seller on Ebay.

Another one man shop on the internet.

I opened up an eBay account a couple months ago to start selling a lot of my old stuff in my house. After about a month of selling, I got an email stating my account had been suspended due to shill bidding. Not understanding, I logged on to my account, to be confronted with a shill bidding tutorial that I had to take, then wait out a 2 week period of a blocked account. After taking the tutorial, I realized that strangely enough, you cannot let friends or family bid on your items...yet, eBay gives you a link for Facebook to show your "friends" what items you have for sale, so undoubtedly, I had a friend that bid on my things from their account. After telling my friend about this, after having won those bids, we just decided that I keep my items, give him back the money, and do it by not "violating policy." So I did, and started selling once my account was reinstated. I had a couple of buyers who "bought" a computer I was selling, but did not pay me for it, so at the right time I was going to file a claim just to get my lousy "final value fee" credit, and keep trying to sell my computer. Before I even had a chance to do that, my account was suspended again, and an email was sent to me explaining that my account was again suspended, this time for 30 days, because of shill bidding. At this time, I had already had $50 I waiting to be paid for, and was waiting to file a claim for my computer that was not paid for. Because of this account suspension, my listings were cancelled, none of the buyers paid me for their items, and I could no longer file a claim.

On top of this, eBay charged me a monthly fee of $107 for selling my computer, and all the items that I was not paid for, and all the fees for my items. I did not receive any money, but eBay wants me to pay them for selling things I didn't sell, and listing things that they took down, and suspending my account for shill bidding that I did not do. Upon trying to contact them through email, they responded with having to abide by the suspension because shill bidding is something they take seriously. Too bad I didn't shill bid, and why give a link to a social website of your friends to show your items for sale, if they cannot bid on them? When I called customer service, they were not only rude and incompetent, they were of no help to my situation and told me I can file a claim when my account is reinstated...only you can only file a claim within 30 days, and alas, my account is coincidentally suspended for that exact amount of time. So I owe eBay money for things not sold, and an account suspended for no reason. If they actually thoroughly "investigate" accounts like they say they do, they would know that there was no shill bidding going on, and that there was no money sent to me for items they are waiting to take the profit from.

Being a seller on ebay since 1999, I am outraged at the new policy ebay/paypal has incorporated to the detriment of ALL SELLERS ON EBAY. SELLERS have no recourse against fraud, buyer damaging goods and/or asking for refund and Ebay grant them a total refund after they have DAMAGE SELLERS MERCHANDISE. ONLY THE BUYER CAN LEAVE FEEDBACK...SELLER CAN'T LEAVE NEGATIVE FEEDBACK even when buyer is at fault.

I sent a buyer my brand new (undamaged) purse. Buyer received purse and claimed purse had 1 minor spot on one side and 1 major flaw on the other side. The major flaw was an 8" slice/cut on purse which the purse had neither one when I sent to buyer. Buyer asked for refund in which I refused. Buyer filed a claim with paypal for refund. Paypal investigated (1 day) and refunded buyer her total amount paid to me of $79.95.

I informed ebay/paypal to look at the pictures when I listed item on ebay (no damage). I appealed ebay/paypal decision (I also sent ebay/paypal pictures of the damage purse returned to me). The very next day, I received a response that my appeal had been denied. I called ebay/paypal. I again informed them that the pictures tells the true story. No spots or 8" slice on my purse in addition, the buyer did not return item in the original packaging because the box would have clearly shown the buyer is responsible for the 8" slice on handbag.

I was informed that the purse could have been damage during or before shipment and my only recourse is to seek legal actions against the buyer. As the seller, I have totally lost. I can't resale the damaged brand new purse, I have lost the money I paid for purse. Ebay/Paypal acts as if it is no concern of theirs. They simply to do not care as long as they have received their fees.

This has created total hardship for me as a seller because of items purchased to sell on ebay. I am afraid to sell anything else because as a seller of some big ticket items, I would have no recourse if buyer claimed property is damage when they very well know they are at fault for damage item or simply change their minds after winning the auction.

I am the winner of an eBay auction for a/m item which is a property. As per title search and telephone conversation with Clerk of the Court, this property belongs to Washington Mutual Bank Jacksonville, and not the Seller (Best Buy Properties). This seller asked me to send her a bank wire of $ 3,155.00 to settle payment. She acknowledged receipt of my payment and sent me a Purchase & Sales Contract. But the problem is in the ownership : the Seller does not own this property. How can she dare sell it to me ?

Consequently, I lost $ 3,155.00 for having settled payment by wire transfer to this Seller who does not own the property sold to me on eBay auction. I would be very much obliged if you could ask a refund from this seller for me.

I have been seeling on ebay for several years and within the last few years ebay has taken away a sellers right to leave negative feedback. Since then I have had customer want complete refunds while keeping the item in exchange for positive feedback. Recently I've had a customer contact me through my personal email wanting more money while keeping the item. I've searched ebays websight and there are no ways to complain nor report this kind of conduct.

Basically ebay make sit easy for sellers to be taken advantage of. If anyone walked in a store and purchased an item took it home changed there mind and went back to the store for a refund without the item. No store in the world is going to give them a refund...except the sellers on ebay have to. This is unfair and as a seller I have no protection.

All of my negative feedback 2 total, have been buyers wanting a full refund without a return. Ebay is unbelievable. As a seller I will probably be closing my ebay store. I'm already transitioning to another venue. Ebay used to be a wonderful place to sell but now we have extremely high fees combined with customers that can baisically do or say anything.

As a Seller on ebay since it's inseption,(ISellOldThings) and AllCannons), I have received negative feedback for directing an item to be sent where eBay instructed me to.The Buyer , who was new just decided it should be sent to an unregistered address after it was sent !! How ridiculous is that? Not surprisingly, Ebay doesn't want to remove the Negative feedback. Why, I don't have any idea. It is a cut and dried decision.

Also they do not allow you to contact them via telephone. when you try to leave them your number they never return your call. In addition they purchased PayPal and hold a MONOPOLY to do whatever they want. This is unfair. I pay more on ebay fees because of a lost rating (the reason I suspect they won't change it) and my reputation as a Seller is tarnished.

What govrnment agency allowed this Buyout and didn't see a conflict of interest to consumers! They are becoming too large and taking advantage of Buyers and Sellers alike for the bottom dollar. It is time to investigate their business dealings. We should not allow this giant to get bigger. We will all regret it in the end.

I've been buying from ebay for 5 years now. Sometimes, bought a gold necklace which is fake and was advertised in Ebay as solid 9 carat, bought a ralph Polo tshirt (not authentic). Then started to sell just recently, July 2009, Nike (real ones shoes). Selling decently in Ebay and paying sellers fee regularly. Suddenly Ebay just blocked my account saying that Ebay Policy Violation.

I tried contacting their Trust Team asking what did i violate but their explanation is too vague. Told me that they can't even double check each seller as they don't have enough staff to check each complaints as they are receiving thousands of complaints each day. I was really devastated and angry as it costing me time and money listing things for sale and paying the listing fees while ebay just easily, immediately taking off my listings. Now, my ebay account is blocked for no reason as far as i know as my things are real.

Ebay has lots of overseas sellers, selling replicas but they were like mafia, surrounding and just targeting me, perhaps. I had 100% feedback, with praises from customers, quick postage, nice item but Ebay didnt even consider those facts. They just kick any seller out as they reckon they have all the power. Once you pay your fees, they put limits on you listings, high fees. Ebay should not dominate the auction online world as there are lots of auction online or shops online better than them with lower fees and friendly for Good sellers.

You can buy a lot of fakes on Ebay. I bet you they are not holy as they think they are. They are just a bunch of thieves. Digging money from poor sellers and keeping buyers happy for the meantime to keep them popular. I regret why i joined Ebay. They are just one of those scams. Someone should review their policies and how they dominate and control the online market.

This is fine after the event but now my profile shows that I tried to sell copyrighted software after years of perfect feedback. Nobody has since asked me to show the serial number. I'm not bothered about the listing itself but I shouldn't be branded a software thief unless they can prove otherwise.

I have been a member of Ebay for almost 7 years and also a member of Paypal for about same and had no problems with Paypal until recently. I recently sold items on Ebay and because I sold alot and my account activity was unusual for me and a couple of claims had been issued by buyers for goods not received, Paypal limited my account. After I had given all the delivery details and tracking numbers for the claims, I contacted Paypal by phone, they told me that I would need to supply proof of postage for items I had sent, which I did. I received an email from paypal the next day saying that my account is to be closed and we will be parting ways.

Again I called Paypal asking what was going on with my account and the reason they gave me is that I am a high risk seller. I have almost 800 positive feedback at 100% so how can I be a high risk seller. If I can not supply the goods or are damaged, not working ect: I would give a refund no questions asked, which is what a good seller does!

I called Paypal again asking to take the limitation off my account and again they wanted more information about my supplier, which I provided. I waited for an email from Paypal to see if my account was fixed up but I did not receive one so I called Paypal again and they told me that I would need to provide proof that I had purchased the goods that I was selling so I sent Paypal a letter from the supplier saying that I had purchased the goods from them.

I waited for an email from Paypal but nothing arrived so I called them AGAIN and they said that ALL the information I provided was not enough. I do not know how I can fix this as I have given Paypal everything they wanted and it is still not enough and I would really like to know how they came to the conclusion that I am a high risk seller when I have done NOTHING WRONG!

The reason I was selling on ebay is because I am disabled and need help with my debts and Ebay has stopped me from selling because of the problems I am having with Paypal. This has made my life worse as the money is in my Paypal Account and because of the limitation I can not take it out.

I bought this item on eBay 21 days ago, I quickly realized that the seller is nothing but a thief, after I paid the item I kept contacting him he never answered, I sent an email to eBay asking them to help they got back to me asking to wait for 2 days, I waited for more than 2 days and then I got another email from eBay asking me to wait 5 days, it is been now 9 days and nothing, I contacted them 24 hours ago and they still did not answer me at all, it seems that they don't care, it is only $47 dollars but I am pretty upset at eBay deceiving services more than being stolen by a fake seller.

I have been an eBay seller for over 5 years, and depending on the vicissitudes of the feedback system, I have maintained a 99%-100% positive feedback rating on over 5000 transactions. Despite my long history of successful transactions and satisfied customers, eBay's "Trust & Safety" department removed ALL MY LISTINGS (over 400) on FOUR SEPARATE OCCASIONS and removed/erased MY ENTIRE EBAY STORE once, due to fact and judgment errors made by an anonymous "investigator" on their staff. On each occasion, this was done without any warning or inquiry. I was completely blindsided as YEARS OF WORK, suddenly disappeared!

The first time this happened was in March 2009. At that time, I received an e-mail from eBay "Trust & Safety" stating that "we have ended the following listings early because of a violation of the eBay Shill Bidding policy... The e-mail went on as follows: "About the eBay Shill Bidding Policy*** Shill bidding is bidding that artificially increases a listing's price or apparent desirability. Shill bidding can also be bidding by a person with greater access to the item than the rest of the eBay community. Violations of this policy can result in account suspension. To learn more, please go to [site]. We understand that you may have been unaware of this eBay policy, and we invite you to learn how to keep your experiences on eBay pleasant and successful. Please note that any fees for listings ended early because of this violation will not be credited to your account. Thank you for your understanding. Sincerely, eBay Trust & Safety team"

That's it! No further explanation, nothing! I was frantic! I searched for information on how to contact someone at eBay and after some effort (this info is not easily accessed!) I found a telephone number, which I called. After a lengthy wait and several "holds", I was given a vague explanation that boils down to this: because a "friend" bid on one of my listings, I had violated eBay policy. INDEED! After 5 years/5000+ transactions, many of my customers have become "friends" -- what does that mean?

Repeat customers are a good thing in any business, this explanation just didn't make sense. Nevertheless, it was obvious that I wasn't going to get anywhere proclaiming innocence with the eBay phone rep, and besides, I can understand that genuine cases of "shill bidding" are a real problem, so I can agree that is it important to try and prevent them. I just chalked up the experience to "sometimes bad things happen to good people" and I let it slide. Ebay banned me from listing any auctions for 14 days; however, I was allowed to immediately relist my items as "fixed-price" listings. So that's what I did.

Also, after this experience, I didn't want to have any more auction listings! The explanation I was given by eBay for why this horrible experience occurred was so vague and ambiguous that the only clear thought I was able to take away from my lengthy conversation with eBay "Trust & Safety" was that listing items for auction on eBay could leave me vulnerable to accusations of policy violations, even if I did nothing wrong.

Henceforth, I did not list any auction items! Careful review of eBay policy states that "friends and family" can buy your stuff on eBay, they just can't bid on any auctions. Duh! Why wouldn't you be allowed to sell to "friends and family"? As I mentioned before, if a seller offers good customer service and a good product, eventually some repeat customers may become "friends". In fact, isn't that what the whole eBay "community" concept is designed to encourage? In any case, since the March 2009 episode, all my listings on eBay have been in "fixed-price" format to avoid even the appearance of impropriety. Better to be safe than sorry, right? Wrong!

Almost exactly one month later, in April 2009, all my listings disappeared again! Poof! Gone! What happened now? Again I received the e-mail outlined above about "shill bidding" -- only this time, I knew there could be no possibility of a policy violation BECAUSE I DIDN'T HAVE ANY AUCTION LISTINGS! Again, I called eBay, several times. This time, the cumulative explanation and result was that I was told, "oops, we don't know why that happened, it shouldn't have, it looks like it was just a 'system glitch' generated by some residual data still in the system from the incident last month...we'll put your listings right back... We're really sorry!"

Oh, but the listings couldn't be restored! Instead, they were put back into my "unsold items" folder from which I had to manually relist them! Over 400 listings! Needless to say, this took lots of time and effort. I was so shook up by the incident, I didn't ask a lot of questions. I just went back and put my listings up, again.

On July 30, 2009, THE SAME THING HAPPENED AGAIN! Another e-mail about "shill bidding", the whole nine yards! Again, THERE WERE NO AUCTION LISTINGS SO THERE COULD BE NO QUESTION OF SELLER IMPROPRIETY! What a nightmare! Obviously, my business was being damaged by this debacle. Each time my listings were removed, any customer who went looking for them would see a message saying something to the effect of "the listing you're looking for has been removed by eBay..." the unmistakable inference is: something is wrong with either the item or the seller or both. Not a sales enhancing message by any means!

This time when I called eBay, I was deluged with apologies and told eBay was REALLY SORRY FOR THEIR MISTAKE, and that the "person" (yes, an actual person was involved here) responsible for this would receive additional "coaching", blah, blah, blah! What is that? I was on the phone with various eBay reps for over 2 hours! At the end of it all, I had apologies and I still had to relist my 400+ items that had been removed in ERROR. Relisting all these items took hours and hours of work.

Yesterday, THE SAME THING HAPPENED AGAIN! If it hadn't happened to me, I wouldn't have believed such a thing could happen! Only this time, my ENTIRE ACCOUNT HAD BEEN SUSPENDED! That meant, I couldn't do anything on eBay! Not buy, sell, communicate with eBay or anything! My eBay store did not just have empty shelves as before, now it disappeared altogether! Imagine, going to work one day and finding your office gone, removed from the universe, just a big vacant hole! Even the IRS, who we all know can do anything they want, can't make a taxpayer's business just disappear!

Law enforcement can padlock your business if there is sufficient evidence to get a court order, but they can't erase it from existence-- and even in that most extreme circumstance, there is "due process" meaning the business owner has an opportunity to be heard and to address any accusations before such drastic measures are implemented!

Ebay has none of these restraints! They can simply press a button and obliterate a seller's virtual property! Property with real value representing years of work can disappear instantly upon the whim of an eBay employee in need of "additional coaching"! This is so wrong on so many levels that I cannot fail to be overwhelmed by the time and energy it would require to spell it all out--I have to trust that the reader can extrapolate the implications from this writing and react accordingly.

As of this moment, I am in the process of reconstructing my eBay store and relisting my items. Why? Because I have invested in substantial inventory intended to be sold online and I have no other sales channel through which to dispose of it. Several years ago, my eBay store was my sole source of income for myself and my daughter. Now it is not. Nevertheless, the income from my eBay store is still an important and necessary part of our household budget.

I am a single parent with a daughter about to start college. I depend on every penny I've worked to earn to be there each month to pay the bills. When the eBay income I've worked hard to earn suddenly disappears (because eBay has the ability to penalize now and ask questions later, if at all), I am hurt! I suffer, and my family suffers. This is wrong, and I believe eBay should be restricted from taking arbitrary and capricious actions against sellers.

Some mechanism for due process and fairness must be implemented either voluntarily or involuntarily by governmentally imposed restrictions on punitive actions taken by large internet organizations such as eBay, which hold the livelihoods of millions of small businesses in their often unsteady hands.

I purchased several items from an ebay seller who's name is not given, not even on the return package. When I checked with the USPS, that address does not exist. I received the package today from my mail carrier and he told me that the flat rate priority envelope was missing the contents-so he is my witness. He gave me the name and number of the postmaster Cary K, and she was no help to me at all and very rude. I then went to my local post office in Streamwood, IL. and they told me to contact Consumer Affairs. I called but no one returned my call yet.

I filed a dispute with PayPal and explained to them everything but they don't seem to get "too involved" with matters like this-although they should because there is buyer protection. I contacted the seller and she is accusing me of wanting a "freebee"...in other words I'm lying about not receiving the contents but like I mentioned above, I have my mail carrier as a witness. I then asked her why she doesn't have a name on file with ebay and PayPal (especially being a seller) and why her address is incorrect. She never answers.

Now, in my opinion, she used improper packing (over stuffing a flat rate envelope when she should have used a box for beauty products)which caused the package to tear open and therefore all contents were lost. Either that or the items were stolen. She will not replace the items even though I feel she is responsible for being negligent, and the post office told me I couldn't file a report or claim with them. Is there someone who can give me advice on what steps to take? I thought the USPS could give me a damage slip? This seller was asking me to get one from my local post office. What good that's going to do, I don't know. She is being very uncooperative and it seems like ebay and PayPal do not back up their policy as far as buyer protection. So you see, there are several parties involved here. I would appreciate it if someone could get back to me as soon as possible. If my phone(s) go into voice mail, please leave a message or send an email. You can also contact PayPal regarding the dispute I filed. Thank you

I went to ebay and bougth two parts for telescope, the seller asked for money to send the package via priority mail, but never gave me a tracking number and the items never arrived, dont answer my mails and dont want to give a refund.

Then I contacted eBay through their webmail, and by phone and spoke to a supervisor. He reviewed the seller's demands, and agreed that the seller was involved in a scam.

So what did eBay do? NOTHING: the seller is still in business and still ripping off buyers- and eBay is still collecting their cut.

Your most effective form of complaint is through the Federal Trade Commission. If they get enough complaints, they will prosecute eBay.

Call the FTC's 'consumer response'.

I purchased two pricers on ebay on May 12th, 2009 and was scammed by seller 5630j----. I was told by the seller to send payment, which I did in the form of a money order. According to the money order company, the money order was cashed, however, it was not until at least a week later that I was sent a short message stating, "shipping today", with absolutely no shipping information. According to the item page, the item was to arrive within six days of shipping, but no item arrived.

I have sent many emails to the seller, but there have been no responses. Finally, I received an email on June 10th, 2009 stating that he needed my shipping address in order to check on the status of the package. He also stated that he would send the item again if I did not receive it. I sent my address to him and still have no received a response or any items in the mail. It is now June 21st, more than a month later and I have still not received any shipping information or an email explaining what has happened.

I put on auction a $50 cash card from Exxon on Ebay. The card was purchased from Office Depot to give to one of my family members. It turns out the Exxon Gas stations had moved out of the Arkansas region so I had no use for the card. There was a final and winning bid of $50.05. The buyer promptly paid through pay pal. I shipped the item via certified mail. This was in August of 2008.

In October I receive and email from ebay and paypal stating the buyer had used his American Express Card to deposit the cash into the paypal account and now he had file a credit card dispute stating the item was not what he thought it was. I said okay fine I would like my item back it they could please return the cash card and I will return the funds. I followed the procedures from paypal to file a dispute so paypal can act as a mediator.

I emailed and contacted Ebay and Paypal several times. Finally a paypal representative said looks like you will have to file a mail fraud charge against the buyer. He will not return the card and his credit card company has decided in his favor and has declined to pay the $50.05. I had several more phone calls to paypal telling them the customer acknowledged receiving the cash card and refused to return it. Isn't that theft?

Pay pal said all they could do is contact the buyer via email and request that he return the card. I have received a collection notice from Nco Financial Systems. On my ebay account they have taken off the name of the buyer which no longer allowed me to put in a rating. I am out $50.05 and the buyer refused to return my cash card. I am out a total of $100.05 It has also posted a negative rating on my credit report by sending the account to NCO Financial Systems.

Car scam: individual advertises a vehicle on sites listing used cars and then tries to run the scam about the car being sold by Ebay, that he is actually in the military in the U.K. People like this should be ashamed of themselves.

used their site to sell 3 items and showed photos of items and total to do so was $17.40 which was paid in full and now they say it was advertised again and owe them $4.70. got a email saying it is now over $5.00 owed to them and I cancelled my account but they keep raising the amount even though it is a mistake on their part and in the process of doing bad to my credit rating even though they were paid in full. company which my credit card is with cancelled my card protecting me and said Ebay is at fault

ebay is an outright scam. it used to be that you could relist for free to get an item sold. however now they trick people with new fees and deceptive practices. i made the attempt to sell an item. you cant even have any banking information on your profile. since they now say that means you've agreed to automatic withdrawls. when i signed up this is not so. i set all fees to be billed to paypal

so much hassle and i feel like i've been scammed. ebay is not a newspaper it is an auction site period. they imply such guarantees and never hold up them. you cannot even get the free second chance credit without a fight. then they try to charge you more money for this supposed free chance.

ebays policys state that you should not bid unless you intend to buy, it i a legal binding contract one you bid and especialy if you win. i recently sold an item, item listing closed with one winner, was asked buy the buyer via email to cancle the transaction sopositly because he became ill, 2 hrs later he wants it shiped to canada, 1 day later wants it to go to kentucky. any way i reported it to ebay as being suspicious, never got a reply, now i finaly get a reply from ebay to ship it to the buyers new address,

it has been paid for, ok i did that, shipped it via fed ex with tracking # and signature required, checked paypal, money is there, but it has a hold placed on it by ebay. ebay says once it ships with proof it ships they release the hold, gave them proof ie. the tracking # and date sent. money still on hold. now ebay says it is pay pal holding the money. pay pal asures me it is ebay that has to release the money.

i still have not recieved my payment. other ebayers have been complaining about the same things happning to them. somebody needs to do some thing about this company. sellers are selling legit items and not getting paid untill ebay feels like paying them and charging all kinds of fees that just are becoming overwelming. for instance sell an item for $50.00 ...listing fee aprox $5, final value value fee$up to $8, now just to get your money. xfer fee from pay pal $$$$. bottom line, your lucky to walk away with 15 bucks

Paypal would not review any documentation I had regarding the condition or value of the item. They told him to send them back. I got a box of scrape metal. I am out the $1k for the bracelets and the $28 shipping.

Ebay question whether a ring I was trying to sell was genuine. They deleted my listing. I sent them close up pictures and links to the Tiffany and Co web site to prove it was genuine. All that did was start a process of threats and useless communications for the "customer support" department. I have never been treated so rudely in my entire life. I have deleted my E-bay account and will never use them again.

Seller sent me an off ebay invoice, I paid him 4.30.09. He then emailed me on 5.2.09 stating that he had shipped the shirt, but I never received confirmation in the form of paypal generated label. I have been emailing him every couple of days inquiring about my item, but he states that he sent it. Finally I threatened to go the police, then he printed a ship label from paypal's website. But when I called the post office, they said that he had not shipped it, because it shows no shipping, label was printed on May 12, 2009. At this point he keeps threatening me via email, warning me that I better stop inquiring about my shirt. I am out the money and the shirt.

Fred advertised on ebay classified adds that he was selling old stock of solar cells in boxs of 300 approx for 350.00 each he said they were new from factory and in new condition he said he had arround 70 boxes and was wanting to sell the lot. He got such overwhelming response from the add but no one wanted to entire pallet. I was one of the ones who wanted more then just one box so he started selling by the box. I spoke to him three times about these he assured me it was lagit but because he had had people rip him off from paypal he would only accept money order.

I believed him and sent him check for 750 for two boxes. He told me to expect 30% breakage when they arrived I was appaled at the breakage arround 95% I called him that night his response was no big deal but send him pics so he can see what i'm talking about I did and no response. I called and left messages three times no call no email. his last words to me was that he told me there would be some damage.. but he had said " if you get a box with high damage % he'd send me replacement...ha what a lie. the problem was the boxes did not have packing adiquite to hold the cells from shifting thats why there was so much damage . during our conversation fred told me not to spend the money on insurance he had not been sucessfuull in claims with the ins company paying for the cells.

My Godson wanted a portable DVD player so I searched eBay. What came up was Item along with a picture of and a description of "NEW 2009 PORTABLE LCD DVD PLAYER". What she sent me was a CD of WHOLESALE LIST. The expense was $22.95 and I feel it was misrepresented and therefore fraudulent.

My Godson wanted a portable DVD player so I searched eBay. What came up was Item along with a picture of and a description of "NEW 2009 PORTABLE LCD DVD PLAYER". What she sent me was a CD of WHOLESALE LIST. The expense was $22.95 and I feel it was misrepresented and therefore fraudulent.

I purchased a cell phone on ebay with this buyer this tkfsolutions, the phone is defective right out of the box, and he will not refund or send a new phone, the phone locks up and freezes, and he says I should have not reset the uniy as the manual states I should do. if this were to happen. it is 250 hard earned dollars, that in this economy hurts.

Bought item from him on Ebay 1.21.09, wasnt happy with item, he refused to refund me, I left him negative feedback on 2.11.09. 4 weeks later I started to receive magazines that i didnt order. He also tried to enlist me into the marines,signed me up for a book club, and forged my name. Thus far he has done this to 2 other people besides myself. I have plenty of evidence that proves he is person who did this to me.

i was suspended supposedly because they felt i had an unauthorized trademark purse. the purse ahd a serial number and creed which was a brighton. i was told after 7 days i wock on and i felt the first suspension was very unfair they pulled and ended all of my sales even the items that sold the customers paid i had no way of getting address or items sent the customers. i had other accounts that were not suspended and i relisted an item and then they suspended that auction which had no relevancy to the other auction. no comments from online help or ebay..

I also have a complaint with ebay, why is it when they shut off your account its always when you have more than 20.00 in fee's to pay but you still have to pay them back. It has happend 6 times now, and fought to re-open my account. I have paid in fee's over 1000.00 dollars but never got to sell anything on it.

I am getting sick and tired of these lame excusess.

1) Almost 75% of EBAY buyers who left negative feedback (71 out of 98) stated that they have not received their items.

2) According to data taken from EBAYs feedback page, up to 4% of people who purchased products from this company never received the products. Moreover, the company never answers its emails. Hence, it seems that this company employs a random scamming tactic; it chooses its victims at random so that its scam cannot be detected easily.

4) The USPS tracking number that I and all the other scam victims received is only a form of alibi that the company uses to cover its scamming practices. The tracking number is merely proof that the company notified USPS that it will ship the item. The company never actually sent it. You can verify this by contacting USPS; I have already done so.

This company is conducting a large-scale fraud, and I suspect that it is planning to flee with my money and the other victims money. Hence, I am requesting an immediate investigation of this company

in order to prevent it from defrauding future customers.

I was a seller on Ebay and was part of the list a handbag one day and having them not put it up on auction for almost three days even though I paid for seven days they only had it available for four of the seven days to the buyers. Their reason was that they had to verify its authenticity. I also had a handbag pulled after only two days of being up because they claimed it was a fake and after I proved it was authentic they still would not allow it to be put up for sale on their site. The wait for the items to show up has been ongoing and I finally got tired of paying for seven days only to get four days of viewing and the pricing for putting the items up for auction kept increasing to the point that I finally gave it up.

Lost revenue is the main damage especially if you consider paying for seven days each and every time and they actually only have the item up for sale for four. The loss of potential customers is astronomical if the numbers that ebay gives out for online buyers is correct. The cost of my time to list the items with accurate descriptions and take and put up the photos. Sometimes the photos themselves took a long time to get them so they could be seen at their best online.

A variety of knives were bought from e-bay by,Watchdog, (a consumer rights programme). These knives were examined by a policeman and confiscated due to them being violent weapons and purchased for the sole purpose to maim and harm people. When the programme was aired on Monday the 9th of January at 7.30 p.m., e-bay informed Nicky C the presenter that they would only be selling kitchen knives in future.

After checking the e-bay today I discovered a large variety of lethal knives still for sale. Deadly knives for as cheap as 5.49 incl p&p are still being advertised and available to buy. Surely immediate action to rectify the site of such violent weapons should have been done immediately. Please let me know what has been done and what is going to be done to stop easy access to the buying of dangerous knives on e-bay. Very concerned

I bought a re-conditioned cornet from their eBay store --> shop.ebay.com/merchant/musicshop-more

The price was $900.00 and was paid with a money order in the amount of $578.00 and a trade on my cornet at an agreed upon value of $322.00 = $900.00

They said they already took my horn apart for purposes of restoration and sale. I asked them to continue with the restoration and send it back to me restored and to also send the balance of the original money order payment.

I received the repaired cornet six weeks later and the valves had NOT been restored. He told me that they were re-plated but they WERE NOT. He charged me $475.00 for the job. His wife said she would send me $125.00 in the mail.

The market value of the work he had done is around $240.00 or thereabouts.

They refuse to answer all email. Instead I get mailer daemons when I email them -->

I did send a letter through the mail and have not acknowledged that letter.

In the meantime I had to send the cornet out for a valve job to a different repair service and the technician/owner was absolutely certain that the valves on my horn had never been plated.

I have a sellers account with e-bay, I have sold a small number of new items in December 2007. I have been trying to log in to my account since the sales were made with no success. The e-bay web site will not accept my password, I have made many many unscucessful attempts to correct the problem. E-Bay's on line help site simply will not let me into my account with any password, I have tried to change the password and ID several times to no avail.

I had a conversation with customer service, they changed the password, the new password worked one time only. I now have no way to call customer service or make contact, it does not matter what I do using their customer service Help site I still cannot get my problem resolved. I realize my problem is small compared to others who have lost several thousands, but this company needs to be STOPPED from jerking the user (Customer) around. Is there a Law Firm out there that would have an interest in taking this company down or at least make E-Bay wake up with a substantial Money Judgement against them. E-Bay hides behind their Web Site just like many other Crooks, no way to solve customers concerns.

Now e-bay ownes and controls Pay Pal, just another great tool to steal patrons hard earned money. If I were any where near e-bays corporate office, I would either have my money back or I would be in jail. I know people are sick of being ripped off by by the Big Corporate Giants, there will no doubt come a day when these people have bars on their doors and bullett proof glass on their cars. The world economy is in a mess and getting worse by the hour and our government lets companies like e-bay all but put a gun to our heads and steal from us, IS E-BAY any different than the criminal that puts a gun in your ribs and asked for your wallet? At least the criminal dosen't hide behind his web site.

My time is worth $75.00 an hour, I have spent at least 30 hours trying to recover my funds, not including losses of unsold merchandise which I intended to sell on e-bay. I can not Trust E-Bay or Pay Pal to be the Care Taker of my money.

I would like to know if there is any one in the USA can stop EBay from the unfair treatment to seller. They forcing sellers to use paypal as only method of payment.We have no voice to speak we get bad feedback from buyer for no reason and many buyers threat us with feedback and to keep the item and the money. I tried to complain too many times to eBay No answer or they can not do anything.Why seller can not give bad feedback to buyer when they get bad one same treatment , why seller has no right to like buyer, seller pays high fees to eBay and paypal every month. Buyer does not !!!

They force us to increase the price of the item for free shipping to increase their fees. EBay suspending seller for no reason if we will not do what they forcing us to do. This is my only job is eBay seller with unfair treatment from eBay letting buyer leaving bad feedback OR exchange with cash money to give me good feedback.

NOW EBAY CREATING HARDER SYSTEM FOR SELLER THE RATTING SYSTEM IF I WILL GET LESS THAN 4.1 OF 5.00 I CAN NOT LIST ANY ITEM. WHERE IS EBAY CUSTOMER SERVICE????. Try to call Ebay 1800 number no one will answer you.

How come they care about buyers if they do not care about sellers!!!!

Ordered through ebay on 15 December 2008 Ever Wear chicken bucket, paid via Pay Pal recipt. Goods never recieved and enquiries to junebugaebay have gone unanswered.

Out of pocket $130.99

On 8/22/08 I purchased Benro KS-1 a ball head from KB Hobbie on Ebay for $119.90 plus postage. When I received it there was no manual and no documentation at all. When I put it on my tripod it would not pan. Panning is one of the basic functions of a ball head. The finish comes off very easily too, the overall quality is very poor. I greatly suspect he sent me a knock off copy of a real Benro KS-1.

I emailed Kenny and he gave me some suggestions. I tried them and they did not work. After a few months I mailed it back to him. It has been over 3 months and he says he do not recieve the ball head. I suspect he is trying to cover up the fact that he is selling knock off products. Selling cheap knock off junk and saying he did not recieve the returned item.

I am out $119.90 plus shipping.

I won item on e-bay on Oct.19, 2008. I sent a check to pay for the item on Oct. 21. I have written as many as four or more e-mails to seller about this order and have received no reply. The last letter was sent 12/10/08.

I did not have the item for the American Girl Doll which was being given as a Christmas gift.

Ebay member posted Sexual abuse and sexually degrading comments on the ebay blog cummunity for the whole community to see. He is an x-ebay employee with over 13,000 feedback and over 4,000 current listings. He has been allowed to continue his behavior although many complaints and reports have been filed yet mysteriously disappeared. He has commented that he has 'inside contacts'. I have screen shots and copies of some of the most despicable comments you can imagine.

I have filed 4 complaints with ebay. I filed a complaint with the BBB.Org. Many other members have also reported him to no avail. I filed a police report. This man actually altered a post to make it appear that I called myself a wh**re asking for $5 for bj or $25 for *ss. Some of the other comments are just as bad and/or worse. There's still more. Ebay allows him to continue sexually degrading women on the community blog for the whole community to see. Ebay has taken no action against him. He is also a powerseller.

I have cried for days over this, literally sickened to the point that I am throwing up. I also removed my ebay listings because of it, amongst other things. I am going to close my ebay account as soon as I hear something from them about my complaints. My business has suffered along with my health. I intend to prosecute but I keep running into dead ends and I don't know what to do at this point. I will no longer be able to use ebay as my source of income due to this. The whole ebay blog community saw what happened and I am just sick over it all. I cry often because there seems to be no recourse for his actions.

I bought a guitar on ebay from Michiganative. I paid in full through PayPal on November 4 2008 (294.50 USD). When the guitar arrived it was damaged. Obviously, it was like that before shipment since the box was not damaged. I took steps immediately to make an arrangement with the seller in view of a refund. Since he would not reply to my emails I decided to file a complaint. I returned the guitar double boxed through Canada Post and U.S. Postal sent a confirmation saying the packaged was duly delivered. It has been more than one month since the case is open and now the seller say is has never received back the guitar. How come the U.S Postal Sevice say otherwise? Since neither eBay or PayPal are in hurry to help I thought I might bring up the matter with you. Thank you.

I'm in Canada and here the reply from seller : havent recevd guitar cant give back moneyw/no merch not sure what tocommunicate?

On September 26, 2008 I bought a pair of shoes through a "Buy It Now" option on Ebay. Mrs. Ross sent me the wrong size, after emailing Mrs. Ross about the issue, she refunded my money (excluding the S&H), telling me to keep the shoes as a gift. But I requested from her the right size so we made a deal about me sending back the shoes and she sending me the right size. Meanwhile, she refunded the S&H in order to avoid a negative feedback on Ebay.

After the deal we made I sent her back the shoes; but she said never got them back (altough I have the USPS receipt with a "delivered" tracking number). She never resended the shoes. I bought the shoes again, from another source (netfashionavenue) and again, I got the wrong size. When I contacted the seller I found out it's the same person. She's asking me to send the shoes back so she can send me the right size, but because the previous experience I refused to send her the shoes (besides the shoes are mine since she told me in the first place to keep them as a gift). Mrs. Ross is avoiding my emails and my request for a new pair of shoes free of charge.

Seller advertised a 2006 Polaris Ranger XP for sale on Ebay. I've got the Ebay item number at home and can provide it to you later. In the description put a buy it now price at $3,500. Pulled the ebay listing stating that he had someone that was going to buy it, but then they couldn't come up with the money. I emailed him a list of questions that he answered and used the UK job transfer scam and the Ebay secure trader. He thinks I am going to buy it and am communicating with him via email if you would like for me to help you catch him.

None. Fortunately googled Ebay secure trader and read about this UK scam.

Ebay misposted a reserve price auction sale with NO RESERVE. A good faith bidder won the sale with a bid 25% below the reserve price. The original sale posting was delayed longer than normal. When I complained about the delay I got a stock indexing takes time answer. When I complained that that answer was inadequate, I got an insulting read the message, stupid response from customer service.

I now am forced to sell an item for a price well under the reserved price that I set. Not only will I lose money on the deal, but most likely Ebay will rate me lower because of this fiasco. I have had nothing but positive interactions with Ebay customers, but the Ebay management is incompetent.

I asked repeatedly to speak to someone and they refuse, only sending me boilerplate responses to my inquires. There seems to be no recourse and although I am not so worried about buying or sellng on Ebay, the fact that something caused the suspension and I am not told what it is that I have (allegedly) done, I have no way to not only correct it but get to the bottom of what caused the suspension in the first place. I suspect someone has used my account fraudulently so I take this very serious, but Ebay does not apparently. I need help in resolving this and appreciate any and all guidance.

Identify theft, identity compromised and the specific incident is known by Ebay but they are unwilling to reveal the cause so I can correct and repair the situation.

I purchased a hot tub (2008 HydrOasis Hot Tub Spa TV Whirlpool Jets Spas Tubs) on July 10, 2008 on EBay. I paid $6100.00 on July 11. I was told it would take between 9 to 11 weeks to deliver. It has been 20 weeks now and I still do not have my hot tub. Every time I call, I am told they will deliver it next week.

I am paying for a $6100.00 balance on a Visa with 18.99% interest with nothing to show for it.

My business is hosted on eBay marketplace and about 3 months ago I learned some information that I believe is illegal and fraudulent. A quick cap of the dynamic of the marketplace. eBay sales a service for people to showcase their products for sale. Typically these people are referred to as eBay sellers, however they are in fact eBay's customers. eBay's customer's customers are typically referred to as eBay buyers, but in reality they purchase nothing from eBay they purchase from the people who sale their products on eBay.

This is what I learned: eBay began testing a "new item view page", which is the page used by those selling products to list in a way they believe best suits their goal of selling the item. Many people pay to have custom designs made to showcase their products again to increase the probability of selling the item and for store owners branding. Needless to say there is a more than reasonable expectation that any person searching for products to purchase will view my listing as I intend it to appear and how it appears to me.

I was on an eBay discussion board and I found a thread discussing this new item page. I learned where a thread had been opened by an eBay employee to get feedback from eBay users. So I sought out this thread and was appalled to learn of eBay's activity behind my back with a product I had purchased - the item view page.

This is what I discovered 1) The page was entirely altered from the page I view causing my custom design to appear very unattractive 2) When I purchased the subscription for a store there were various elements that were used by eBay to sell the product of course these include a--what is referred to as a listing frame and consists of the left hand navigation bar, a store search box, and links to custom store pages. b-- cross promotions allowing me to showcase other items that can be found in my store. c-- because store inventory items are not searchable in eBay's general search the listings of auction and fixed price formats are the only window to my store for this reason there are several entrances into my store

All of the above are gone, but of course I am still paying full price. 3) The most outrageous discovery is that eBay has been at least since February advertising the items belonging to competitors right on the page I pay for in 2 locations - 1 literally right next to my item description and 2 - under a tab referred to as related items. Now I'm not talking about just some random item these are the same exact products the seller is selling in their listing and even display the price

This was never officially announced by eBay. If I hadn't come across that thread it is likely I still would not know what they are doing. There is only 2 locations I have found it after looking for some announcement that I may have missed - on an eBay blog one article was in June and it referenced another that was in February. eBay updated the user agreement on August 13th, but as with every change they do not send any official announcements of modifications to the user agreement.

You are probably wondering how it can go on for so long without the sellers being aware? Well, that is because eBay blocks us from seeing 1- the new page at all, and then they released the page so we have the option of viewing the new item page. However, the locations that eBay is placing the ads from other sellers are still hidden from us with some BS about not having enough infrastructure to allow the seller to see what is on their listing.

Ok so I want to be clear - there is not even one seller who has not been affected by this activity. What eBay does is decide which page a user will see, which means any page the user views will be either the new item page or the old. In other words they do not view some that are the "old" and some new they either see all in the old view or all in the new. In August after the cat was let out of the bag eBay made an announcement (of course you must view eBay announcements daily if you want to learn anything because they make no effort to inform their users of anything but a bill or a promotional gimmick) that we can opt out by opting out of another benefit of the store subscription to have our listings promoted on ended listings of similar items we are selling. So this is another loss in store exposure. Unless of course I want the ads of competing sellers on my listings.

Aside from the obvious treachery of this behavior there are significant consequences that cause my business harm and effectively rob me 1) A benefit of a store is to gain credit from traffic I can generate off eBay who purchase from me. So I invest both money and a significant amount of time in generating this traffic. eBay's placing ads of competitors on my page could very well have been drawing the traffic I generated to purchase from other sellers by funneling them through the competitors ad on my pages 2) Because the ads are of like or exact products eBay is putting my reputation on the line if they place an ad from a seller with crappy feedback (which is your biggest asset when selling on eBay) or placing ads of counterfeit items.

Considering I went to the eBay home page from another browser not signed it and was met with a screen of items eBay was suggesting I purchase and the majority were counterfeit I think it is reasonable to assume I have had undesirable ads on my pages due to my not having any knowledge of this activity prior to being informed as to how to opt out in august. Of course having my listing distorted with all the essential components to gain traffic to my store through the auctions and fixed price listings I have been robbed of potential business since at least February.

There is no way for me to calculate the damage I have incurred as a result of eBay's fraudulent activity. I only opened my business in February 2007 so it is looking at the same months from 07 and 08 cannot represent the damages. However, my business has had a tremendous decline since February 2008- coincidentally? I don't know, because there are various other fraudulent activities eBay has committed throughout 2008 thus far, which I will file separately. As a result of eBay's deception I don't trust that I am even opted out of their insidious, unethical, and self-serving activity. There is no way for me gain access to my listings without eBay's knowledge because of their numerous tracking cookies and IP surveillance.

I do not have proof of other ads on my listings because again we are blocked, but I do have images of my pages being distorted and images of other sellers listings showing the ads of other sellers' items, and of course the multiple accounts of other eBay users complaining about the same activity and the thread posted by the eBay employee where the issue is discussed, and the blog posts one from February and the other I believe from June. eBay updated its user agreement on August 13, 2008 and mentions its activity but does not clearly indicate exactly their activity or how to opt out. If any of this is unclear feel free to contact me - preferably email it is the best way to ensure contact.

Ebay's policy's as of October 2008 in requiring that a seller must use Paypal or a form of credit card service to complete a transaction. Also, ebays policy that a seller can not take any adverse action against a non-paying bidder which has happened only 2 times since being a member for many years. I have sold and made not only myself but ebay money from selling using their services...but no longer.

I refuse to be held captive by ebays policy's. I will continue to buy items only. It is ashamed that ebay will loose many sellers and sooner or later it will catch up with them and they will have to change their policy's again or face the ultimate in a rival obtaining all of their sellers that ebay lost...cheers.

I had three bidders bid,and not buy, when I complained on them I got bad feedback. I had 100% feedback and tried to get the bad feedback removed. Ebay says it doens't meet criteria. And told me to reply to the bad feedback. I fear making a sale for fear of bidders no buying. buyers/bidders are not held accountable. Ebay charges too much, then does pay pal.

I hope they go out of business or there is a class action lawsuit. I just got done paying them 9.00, then the next day they come back and want 6.00 more. So I pay that too, but I don't know what that was for! They are money hungry people without care for anyone but themselves.

This resulted in two very bad lying feedback, loss of money, i had to relist.I can't sleep. I'm also being harrased by one that I complained on. She has sent me harrasing e-mails and has her friends and family in on it too. She said she was glad that she could give me bad feedback and ruined my rating and that I coudln't return it to her. She wants me off ebay. There is just all kinds of things.

I bought N95 Nokia phone from this store on eBay. It was advertised as WCDMA 2100 device. When I received it I found out that it was WCDMA 1900/850 device. Contacted seller, they refused to exchange or refund. The item was sent back to them but they did not refund my money. Lost $443.7

I ordered and paid for a utility trailer kit, from this person, through eBay. After I received and asembled the trailer, I found out that it had to be inspected and licensed to be used on the road in Pennsylvania. The Certified Inspection Center required me to provide a Certificate of Origin document, identifying simply the place where this product was originally made. After numerous attempts to obtain this document from the manufacturer of the trailer, I was informed that they would release it only to the original purchaser of the kit; the person who then sold it to me, and that I must then obtain it from him.

I then contacted the original purchaser to respectfully, and nicely request a copy of the Certificate. He did not respond to my request. Approximately three weeks later I again contacted him through e-mail. He responded with a curt, arrogant, and dismissive e-mail, refusing to forward the certificate. My wife then forwarded to him a kind and detailed reason why we needed the certificate. He has never responded.

We now have a utility trailer that we cannot legally use; we can't have it inspected without the Certificate of Origin Document, and I have not been able to obtain this document myself from the manufacturer. I am at loss for the $164.98 cost of the trailer.

I had purchased, though Ebay, a bridal bouquet package for Custom Silk creations with cost 149.99 USD on May 25, 2008. The payment cleared trough paypal on June 3, 2008. I had a problem with my wedding and put the order on hold for 2 weeks, not sure the exact dates. I receive a phone call from her after that discussing my order and was told I would have approval photos on July 5th, 2008. I did not receive anything. After numerous email and phone calls trying to reach her I was told that she was behind schedule and that I will receive the approval photos on August 9. Still did not receive anything.

Again after numerous emails and phone calls with no response, she finally responded on August 22, 2008 saying that she would cancel my order that day. I responded saying that the flowers were already paid for and she in return said my money would be refunded. I haven't received anything from her to this day. I do have copy's of the emails I had sent and the email from her stating she would cancel my order and one stating that she would refund my money, and a few more after that where, after talking to customer service at paypal they had advised me to email and tell her that I would my refund within 2 to 3 business days, and her stating that she said she had already said she would refund my money and then my response that she had not told me when I would receive it so that I had determined if for her. Then she sent and email stating that my REFUND WILL ARRIVE BY CHECK IN THE US MAIL.That was on August 22, 2008. I have since sent emails stating I did not receive my refund, but got no response.

I purchased a dc motor to use on a wind turbine. I received it in the mail today, 10/3/08 which is a few days after odering. The shipping box was not damaged ,indicating it was dropped. When i took the motor from the box, the shaft wouldnt turn. On further inspection I found the plastic case on the rear of the motor to be completely broken,making the motor worthless. Its my opinion the motor was in the shape when it was shipped as when I received it.Im out 49$ and someone is commiting a crime. I have no way to confront the seller. Please let me know if I have options. Thank you.

E-bay seller still owes promised items will not send due to no feedback. Hello, I bought a 2005 Minivan on E-Bay back on June 22nd, flew to Tampa and picked up the vehicle on June 25th. After signing the title I realized that the interior pictures on e-bay were not the ones of the actual vehicle except for the color. Several items were missing such as satellite radio, center consol (between the seats), power adjustable pedals and the center dashboard is slightly different as well. Call the seller and of course he would not take the vehicle back.

Besides the interior the exterior had overspray on three fenders, door handles and bumpers were repainted, major dents on roof, headlight not aligned (most likely slight front end damage), different tires etc. Called the seller immediately after realizing these flaws which was about 1 hour after the documentation but he did not take the vehicle back. All of these were not described nor were they visible on the pictures.

Seller offered $ 500 usd plus I would receive the missing key and the center consol. Agreed on it as I had no other choice being in Tampa. So my deposit of 400 usd was refunded via Paypal. Now after two month I still have not received the remaining money, the key and the center consol. Sent several reminders and the seller indicated that they will be sent by the end of last week.

After sending another reminder he told all is ready to be sent but only if I leave a positive feedback which I denied due to the above reasons. But I promised that I would not leave a feedback at all which was not satisfying for him. I have his previous promise in writing to send me the missing items and he never mentioned anything about the positive feedback. I should have all the rights to get these items and the money which were promised to me, correct? What is the best way to file a complaint? Small Claim Court? Better Business Bureau? What are the chances? Everything is documentated on e-mail and via e-bay. I appreciate your feedback

Guess there is nothing I can do about the fraudulent content (pictures of a wrong interior) and the misleading exterior, correct? I pretty much want the promised items from the seller as agreed. There is no reason to hold these back because I do not leave a feedback.

They were selling the Waterpik WP-360 on EBAY. They advertised that besides the 2 piks that come in the manufacturers box, I would receive the following additional accessories: (3) standard jet tips (3) tongue cleaner jet tips (1) deep cleaning pik pocket tip (1) ortho tip to clean dental work

The package arrived with the waterpik in the manufacturer's box with the 2 piks that the manufacturer includes. However, the additional accessories Allbrands.com claimed they would send did not come. I contacted them via email & phone numerous times and each time I was told they would check into this. All I want are the accessories that was promised.

To date, they have not sent anything and the last communication from them informed me that I can return the product, but they will not send the advertised accessories. I do not want to return the product - I like the waterpik. I do, however, want the advertised accessories. They should be held accountable to send those to me as originally posted at EBAY. I do have a print out of what was posted. Thanks for our help.

Hi, owner of store was selling d&g bustier on ebay, I emailed and asked ifshe had a larger size. She did so I bought it directly and paid her via paypal, $250. I received bustier which was the wrong size, I sent her the item back after paying customs charge and return postage, total $322. She said she sent me replacement, never received and she did not provide proof of postage (i have proof of postage of the item i sent to her and she received it ok).

I have emailed 5 times and called the store twice and left messages. I know this is not a lot of money but it is the principal of her being so dishonest, the first time I called the store the sales assistant said the owner was on holiday till 1st August (i called one month ago)i gave her the benefit of the doubt that she would refund my mone via paypal on her return, I heard nothing!I called again the sales assistant confirmed she had passed the message, but still nothing, please advise.

$322 out of pocket.

I have bought off ebay a number of times. Not so long ago i bought three item of which none of them i received. I contacted each seller and the problem was not sorted out. I then contacted ebay and again the problem was not sorted out.

The first item i bought was 2 playstation games from one seller. One game was called True Crime - New York City and the other game was called Just cause. The second purchase i made was a mobile phone called the Nokia N95. No where on the page did the seller say what was included. I soon found out that this sale was for just the accesories with out the phone. ( I had asked the seller as the page did not say what was included)But when i found out it was too late as i had all ready paid. I did not even recevie the accesories in the end. I then bought a SPV M600 which is a pocket pc / Phone in one from a seller

True Crime - New York City was 1.00 GBP, Just cause was 2.70 GBP. The shipping for these two items was 2.50 GBP. This brought the total purchase to 6.20 GBP . The Nokia N95 Came to 35 GBP and shipping was 20 GBP giving a total of 55 GBP. The SVP m600 came to 49.00 GBP and shipping was 8 GBP, giving a total of 57 GBP. The total of all the items which i paid for and i did not receive came to a total of 118.20 GBP

Once he brought the items back to his store, his manager 'Sheia' was again reluctant to put them on EBAY as she said they would not sell and were "dusty". They did post 6 of the 14 items on EBAY and they all sold. They told me to pick up the remaining 8 items which were picked up by a friend of mine. One of the items that Lenny took from my house was a large Redwood clock. When the non-posted items were picked up from the store, the Redwood clock was missing. When I spoke to the store, I was told that the clock was broken and they threw it out. I told them they should not have thrown it out without my permission and it was NOT broken when it was taken out of my house.

The manager Sheila was rude and unprofessional to me and no compensation was offered. I would like to be compensated for the Redwood clock and for the two glasses that were broken. If the unposted items were in such bad condition - Lenny should not have taken them in the first place. I received a pittance for the 6 items that were posted on EBAY and they incorrectly posted 3 separate items on one posting and they should have been listed separetely. People who are looking for these kind of stores to place their items on EBAY for sale should definately steer clear from this store.

i feel duped and conned. VERY unprofessional. I remain uncompensated for the Redwood clock and for the 2 broken glasses. These items were my Mother's and she is now deceased. To have been treated in this way and to have one item "thrown away" and 2 other items broken with no compensation only adds to the emotional distress. I want to be compensated.

When I tried to post the following remarks in the DISPUTE CONSOLE WINDOW for the NPB buyer to read...QUOTE...Re listing number 270252787586, "It was clearly stated in my listing that I do not accept instant payment through paypal. If you would have followed listing instructions your item would have arrived in the time frame requested by you. It helps to read the listing description before placing your bid! Your thoughtless action prevented me from selling this item to a bidder willing to pay, who read the instructions stated in the listing! To ask that I send the item before receiving payment is an insult to my intelligence!" END QUOTE... EBAY WOULD NOT LET ME POST THESE REMARKS. THEIR REASONS GIVEN WERE FOR THE FOLLOWING REASONS: QUOTE: Please enter the correct information in the highlighted fields below. Enter your response - Your comment contains prohibited words. Please change your response.

Resolution Tip: Avoid threats and insults, as they almost always backfire. END QUOTE. My question to mssrs David S. and Mike S., which of these words are prohibited by ebay so that they cannot be used in a reply to this NPB who asked that I send the item while he was in the process of mailing the payment! You allow people like this to cause havoc with respectible sellers, while eliminating the means for sellers to post negative feedback to warn other sellers of the con job trying to be perpetrated upon sellers! I hope when my post reaches the internet it will deter many hopeful new ebay users from coming aboard the ebay ship, and a stern warning to those already on board ship to abandon immediately!

PLEASE NOTE: New ebay policy which will become effective on an undetermined date in September 2008 will impose further restrictions on anyone attempting to sell on ebay. Without having a merchants account, you will not be permitted to sell on ebay UNLESS you accept PayPal as your primary (ebay hopes only) payment acceptance venue, or the addition of SKYPE and other ebay scams to the REQUIRED LIST!

To anyone reading and agreeing with me that ebay is overstepping their authority in unequitable policy that includes, no sending of cash, the monopolization of the payment system, which in September 2008 will close all loopholes that allow a seller to accept cash, personal checks, or money orders/cashier cheques, etc., which will affect all but the largest power seller merchants. These merchants will be able to put in place if they already do not have a merchants account in place to accept credit cards.

I have compiled numerous other files of injustices which have caused emotional and financial harm to this seller, so if any law firm members or individual attorneys reading this would like to discuss this with me...PLEASE EMAIL. The information you receive may be sufficient to initiate a winable class action litigation suit. Thank you, one very disgusted and abused ebay seller since the year 2000! Numerous on-going instantces of abuse since 2004 which has caused emotional distress and financial loss as a seller on ebay since 2000.

ebay has this great scam. they give you a selling manager for 'free' when you open a store. when you close the store, you assume you are closing the store and all. But No, selling manager stays and then is no longer free! it's $4.99 a month. And they take it out of your bank account every month w/o most people even knowing.

Contacted eBay, they said this is considered an outside buy because item was not auctioned. I'm out $87.90 a small price to some, but if they are doing this on a regular basis and getting wealthy in the process while protected by eBay...that's a ripoff. I have all my correspondence if anyone wants to see..oh and I can't post negative feedback on eBay because again it's considered and outside transaction. If an eBay seller states something or service on and eBay store/site then in my opinion it should be considered and eBay transaction and I should be able to warn others.

Also eBay won't give contact information as I didn't purchase thru an auction. I am out time and money original contact date was Mar 2008 it is now July. I wanted the displays for my business.

i have won the items on march 23, paid 67.37$ US on march 23 and bought shipping insurance (2.20$ US) for a total of 69.57$ US. contacted member on may 8th and he gave me a email saying he was looking into it and not to worry he will get back to me (never did) tried sending other emails without any replay.

opened dispute may 15. i was not aware that i had to close a dispute before it could move on and i thought i lost out on my win as i could not leave feedback or go through paypal with on ongoing dispute. i had recieved an email from ebay that my dispute was about to close and i had new life on the persute to retrieve my winnings. i had closed all disputes on june 19. what is my course of action. i have emails copies of everything. Ebay has to wait the 90 days to leave negitive feedback incase it can be resolved and it has the item is no longer valid after 90 days!

lost out on collector edition hockey cards that have already tripled in value. i have lost ALL credibility to ebay and not to mention the one item was a gift for my neighbour for helping me take care of my dog.

Ebay product was shipped with an unsealed lead acid battery that leaked and soaked the product, and leaked on me upon opening the package. Herein please find the address for the product which shows a photo of the battery that was shipped. Ruined my clothes and coffee table, in addition to destroyed the product. Customer was utterly uncooperative despite the seriousness of shipping dangerous toxic chemicals.

I ordered off of e-bay & 2 of my pre-paid packages have not been received. The sellers have receipts showing the packages were mailed to the correct address, but I never received them. Must be Grenada, Ms 38901 post office.

We are a Seller on eBay. We sold a item to a buyer, which ask for ship first, pay later. We denied and he left negative feedback, I quote: Counterfeit golf balls from China. Not Titleist Prov1''s. EBAY contacted.

Then we found out, he did that to another buyer for the same item as well. We left feedback for this buyer too, stating, that he makes false statements regarding us. We just found out, that this Feedback got removed and ours is still on. Then, we got an email from on of our customers saying, that this Buyer contacted him and tells him, not to buy from us. What can we do against him and what can we do against eBay to take this negative feedback of and get this buyer suspended???

We lost until today aboy $4000 USD.

I paid for a pair of shoes and I never got them. I tried to contact the seller and he refused to help me finding the article he claimed he sent. Why haven't him just sent the sending details to me so I could tried to locate the article?

I have attempted two computer purchases through eBay, both of which turned out to be through fradulent sellers. eBay has been in touch with me regarding these transactions but are of absolutely no help with recouping my losses and I am sure that despite their disclaimers they are ultimately responsible for any fraud perpetrated through their site. Do they not hold ultimate responsibility for verification of the sellers and the merchandise offered on their site?

They have removed the items from my items won list, but as far as I can tell that is all that they do and they don't seem to do much if anything to help prosecution of the sellers. I am interested in joing any class action lawsuit for buyers who have had this same experience. I strongly advise anyone condidering any purchases through eBay NOT TO DEAL WITH THEM!!!

I have lost over $1,000 through two fradulent transactions that took place on eBay.

I recently made a purchase on ebay for (4) 24 inch custom chrome rims for my vehicle on ebay. I paid $1700 to the seller Jeston F. I never received the Items. I filed a complaint with ebay in turn they turned me over to paypal after waiting for about 3 weeks they awarded me a judgement for $200. My problem is that is not even close to what I paid. What is the purpose of using this service if they offer no protection from scammers on there affiliate. I am a soldier currently serving in Iraq and I work hard for every dollar I earn. I do not have $1500 just to give away.

Naturally I relisted my items and emailed ebay for an explanation. The listings disappeared again so I suspected that my account had been compromised by a malicious third party. I then changed my password, relisted the items and complained to ebay again. There was still no communication from ebay. I then found the live help link and tried them but they were all but useless. My account was then suspended and despite appeal ebay refuses to even consider re-instating my account. The last email I received from them said that they would not answer any more emails from me.

The items I list are genuine, innocuous and comply with all of ebays guidelines (other than the previous unknown rule about categories). Ebay has no justification for suspending my account and appear to be simply refusing to admit they are wrong in this matter.

I would be glad of any advice or assistance you may have to offer to help me overcome this injustice.

Here is a copy of my last email to ebay - "Message: My account suspension is entirely unwarranted. PLEASE REVIEW THE FOLLOWING FACTS. 1. Ebay did not notify me that it had removed my listings (they were listed in the wrong category but I did not know this at the time). All I saw were listings being removed WITHOUT ANY COMMUNICATION FROM EBAY. 2. Your last investigator FALSELY (and I emphasize the word FALSELY) accused me of re-listing my items after I was told not to. If your investigator simply read the next line of conversation they would have realised that I re-listed my items BEFORE the conversation took place. I AM NOT PSYCHIC and I cannot follow instructions before they are issued.

"3. My suspension appears to be because I re-listed my items after eBay removed them. As I HAD NO IDEA who had removed my listings OR WHY they were removed IT WAS PERFECTLY REASONABLE for me to re-list my items. I was after all loosing money and AS FAR AS I KNEW AT THE TIME I HAD DONE NO WRONG. 4. As soon as my listings disappeared I contacted eBay to find out what was going on. My initial belief was a malicious third party was removing my listings and I contacted eBay under the heading of Unauthorised Account Activity. Nobody at eBay could tell me what was going on until after my account was suspended.

"5. THERE IS NO SUGGESTION THAT I HAVE ATTEMPTED TO DEFRAUD EBAY IN ANY WAY. My items were simply listed in the wrong category but eBay DID NOT inform me of this nor did eBay give me any opportunity to correct the mistake. I have been unfairly punished by eBay largely due to eBay?s TOTAL MISMANAGEMENT of the entire affair from beginning to end. My last communication to eBay wasn't even answered. Your investigations have been slap dash and hopelessly inaccurate. I HAVE ACTED WITH INTEGRITY THROUGHOUT yet eBay has been completely unprofessional, inflexible and unreasonable. I feel fully vindicated in asking for my account to be reinstated."

I have not received a reply and I know of no way to take this matter further. Ebay is entirely obstructive when it comes to complaints and small traders such as myself do not have the means to challenge them in court. I would be grateful for any help you can give me in this matter. The consequences are admittedly small at about $US 150 per month (one month has elapsed already) but the principle remains that I am being unfairly prevented from trading. I have also lost my ebay feedback rating which took me three and a half years to build up.

I won an auction and immediately the seller tried to charge me double the shipping fees listed. I had already checked out and I knew this was against ebay's rules. After many emails back and forth the seller refused several times to mail me the item even if I paid. When I did not pay and left him negative feedback he filed a non-paying bidder dispute on me. I spent an entire 8 hour day dealing with this dispute. I don't see how I can receive a non-paying bidder strike when I clearly stated several times in writing that I was willing to pay the amount stated in the auction, and he stated several times he would not mail the item if I did pay.

i was a new seller on ebay and i had my auction in for a week and i had numerous bids and numerous people watching the auction and i was selling a digital camera and all of a sudden EBAY decided to cancel my auction and suspend my account with no authority what so ever i had complied with everything they asked up to that point i had over 30 people asking questions which i happily answered and then ebay go ahead and block my account with no warning !!! THEY HAD WAITED TILL THE LAST FEW HOURS OF THE AUCTION AFTER 6 DAYS TO CANCEL IT BUT THEY LET ME OPEN A ACCOUNT AND RUN IT UNTIL JUST BEFORE THE END OF MY AUCTION !!!

i lost out on the sale of my camera and i assuming all the buyers interested think i have now been caught for supposidly scamming which is not true I WOULDNT WASTE MY TIME OR ANYBODYS WITH EBAY THEY ARE A WASTE OF SPACE !!!!

then ebay go ahead and block my account with no warning! i lost out on the sale of my camera and i assuming all the buyers interested think i have now been caught for supposidly scamming which is not true I WOULDNT WASTE MY TIME OR ANYBODYS WITH EBAY THEY ARE A WASTE OF SPACE!

I received a chip, which was nothing more than a 50 cent diode available from Radio Shack, that when installed on my Mazda, would supposedly increase my mileage by 10 mpg. It actually caused me to lose mileage.

Tuned Engineering (on Ebay) guarasnteed its performance or my money back. I received an RA, sent it back, and they refuse to respond or send the refund. The total was only $16.00 but it is the principal that matters to me.

It has been 4 months now and I continue to email them. Theyu will not respond. Can you direct me to what governmental agencys etc that I should complain to? This is fraud. I am not going to give up ojn this. They would like me to, but i will not. Thank you for your help. TUNED ENGINEERING is a ripoff!!! Everyone beware!

I recently joined the gym at that my current company that I work for offers. Due to not working out for a long period of time I have experienced muscle pain. I do alot of shopping on E-Bay and after a search found that muscle therapy products were being sold on the site. I purchased a total of 5 boxes of Icy Hot Heat Therapy Air Activated Heat products off of E-Bay. I purchased the products from 3 different vendors on March 4 and March 16, 2008.

After receiving this product and using it I noticed that I got what I thought was a rash from it. Later I found out that it was actually a burn. I did a Google web search on the product and found out that on February 8, 2008 -- Chattem, Inc. (the makers of this product) announced that it is initiating a Nationwide recall of its Icy Hot Heat Therapy products. The web posting from the FDA went on to state that over 200 people received 1st, 2nd and 3rd degree burns from this product.

My question is, can I hold E-Bay liable for letting a recalled item be sold on their site? Or can I hold the person(s) that sold it to me on e-bay liable? One of the seller's is a pharmaceutical store located in New York. I purchased 5 boxes total from 3 different e-bay sellers/listers. Also, is there anything I can due against the manufacturer? I have 2 boxes of the product unopened and 1 opened. I have all the E-bay documents and Pay-Pal receipts ect. The burn is located on my upper chest area, I have not seen a doctor yet, but plan so in the next day or two if it does not get better. I have pictures of the injury as well.

IPurchased on ebay items. That have been paid for.Sellers have cashed money orders.One at her local bank.It has been 6 weeks of excues. Ebay has done nothing as far as i can see.And it appears they are not going to.What can i do? Are taking peoples money.And tottally getting away with it. Thank You.

I have been called lazy. And also ediot. Very rude feedback.And false statements have been stated.Plus x cash tracking fees.Ebay refues to remove this feedback on ebay.

Just started selling on ebay after years of buying. They suddenly freeze my account will not give me my money and refuse to honor the paperwork I give them to comply

I was evicted from my home-I had already suffered the death of my mother, that was a loss of income and then they do this!

We lost over $200 and I think I was lied to. On February 1st 2008, I bought a watch on EBay for $1620. The company is Upscale Time LLC. This was supposed to be a birthday present for my son's 22nd birthday. After I got the watch, I went to get it appraised. They noticed that the sapphire crystal had factory damage. It wasn't put in correctly. I then called the seller and told him about the problem. He told me to go to the service center and get it fixed for free. I went to the Manhattan service center and the secretary told me it will cost over $400. I told the seller and he told me he will get it fixed for me for free with the letter he will send out. I waited for this letter for over a month and no letter came. I called him and he told me to send the watch back and he will refund me back the full amount.

He took 15% of the refund for himself. I think this isn't right and I spoke to him about it. He was very rude and hung up a few times. Please help me because I'm in a very bad situation.

I lost $240 from the watch and $150 for transportation as well as $30 for the shipping.

On Oct. 2, 2007 I won an ADCOM GFA5500 RMS 200 W 2 Channels Stereo Power Amp from Out Of Print Movies on Ebay. I sent International Money order on Oct 11. By December still had not received Power Amp; seller said he would recall the shipment from Canada Post and send money order back to me once he received the amp back. Still have not received anything. Sent several emails.

Lost $393, plus cost of money order and overnight shipment of money order. Wasted lots of time trying to get my money back from this guy who is still doing business on eBay.

I bought a ECU for my son that was said to be a virgin ECU off of this guy on Ebay. It wasn't a virgin ECU. It was chipped. My son cannot use this chipped ECU in his car. Timothy King refuses to give me my money back. He said I tried to put in that chip even after I sent him pictures showing him the chip. My son paid $99 counting the shipping for this item.

I purchased a Neon sign from this seller, iLoveNeon, on Ebay. The sign, first of all, is junk. Very poorly built. The main problem is the sign arrived broken. I sent e-mail after e-mail; over 10 easily for days after the item arrived. They ignored me for weeks. So I left negative feedback for them and just ended it there. Today, they called me out of the blue and told me they left me negative feedback and they would not remove it until I removed mine. They are blackmailing me after they ripped me off. I have been a user on ebay since 2001 and have had up until now 100% perfect feedback. Purchased from hundreds of sellers without a problem. Now these people are blackmailing me! So now because a company ripped me off, ignored me, then tried to blackmail me, I am left with a negative feedback. How is this fair?

So I am filing this complaint, along with many, many more and even one with the BBB. If you see them selling poorly made signs on their web site And/Or Ebay, JUST KEEP MOVING ON! They have received 3 neg feedback in the past week alone! I want my money back and the feedback they left for me in the hopes of blackmailing me removed!

I lost $40, I now no longer have a perfect Ebay score, and I have a broken, worthless sign.

I contacted eBay explaining to the company via email, that one of their eBay stores had not dealt with me honestly. I explained that by the merchant's permission, I returned unsatisfactory merchandise for a promised refund. Further I explained I had never received said refund. The response I received from eBay was a lackluster form letter, basically stating eBay could care less, and half way giving me options I should take such as contacting the United States Postal Service. At the same time though, this merchant continues to run an eBay Store.

I faithfully paid the merchant 60.00 plus dollars, as well as added shipping and handling, plus I paid to ship the merchandise back to the seller.

I contacted eBay explaining to the company via email, that one of their eBay stores had not dealt with me honestly. I explained that by the merchant's permission, I returned unsatisfactory merchandise for a promised refund. Further I explained I had never received said refund. The response I receive from eBay was a lackluster form letter, basically stating eBay could care less, and half way giving me options I should take such as contacting the United States Postal Service. At the same time, though, this merchant continues to run an eBay Store.

I faithfully paid the merchant 60.00 plus dollars, as well as added shipping and handling, plus I paid to ship the merchandise back to the seller.

I bought a 4.2 carat diamond ring from seller on EBAY and paid with paypal by credit card. When the ring arrived I took it to the jeweler and it was a fake ring. $1634.30 that I paid for and paypal sent me back $200, and case closed with them. The seller is no where to be found. I want to take her to court but no sure address for her. I received a call from another ebayer and he said she sold them the same ring in the same auction same time also a fake, be careful.

I ordered and paid for a Coach Legacy Signature Cotton Satchel (Brand New) and did not receive the product. The seller later e-mailed me and stated that the person that she hired to work for her screwed her over royally. She went on to say that she would refund my money and that she would stand by her guarantee of a refund. That e-mail was on October 7, 2007. To date, I have not heard from her nowrreceived my money. When I call the telephone number that she left with me is for a person who answers the phone and states that she just got that phone number and she has no clue of what is going on.

I had saved that money for my one-time coach purchase and feel betrayed. Is there something that I can do?

Donna sold me 4 tickets to the Hannah Montana concert for well above face value and it turned out the tickets were voided and not usable.

I am out the $522 I gave her for the 4 tickets. I also had to buy 4 new tickets at the venue when we learned ours were no good.

I won an item on Ebay, a desk for $595.50 on Nov. 8th, 2007. I sent a money order as requsted. I sent it Return Receipt Requsted. They, the seller never sent shipping information. Finally, on November 16th, I sent emails requesting shipping info. They informed it could take 4 weeks to ship. They kept promising it would ship the following week. Again, I heard nothing from them. I contacted them and also left Bad Feedback on Ebay. Suddenly, they were emailing me like crazy. Unfortunately, they convinced me to remove the Bad Feedback. BIG MISTAKE. Now it's 6 weeks later and I still have no desk and I'm out $595.50. They haven't responded to my recent emails.

I was defrauded by a seller who sold me a faulty Sansa c140 MP3 player, which the ad stated carried a 1 year manufacturer's warranty. I paid for the device via Ebay. The device proved defective, but the manufacturer, Sandisk Inc, claimed that the item was not warrantied and that the seller had lied. The seller continued to assure me that the device was warrantied by the manufacterer, but when I demanded replacement he refused and claimed that I broke it. The user likewise listed false contact-information, and could not be contacted by phone or otherwise directly. When I reported this to Ebay, they did nothing, claiming no responsibility, but allowed this seller to continue selling these same MP3 player-model units under the same terms of fraud. Ebay did likewise with other merchandise I purchased which was fraudulently labelled as new, but turned out to be used and broken. As a result, Ebay is guilty of complicity in fraud by facilitating deliberately fraudulent trade-practices even after being directly informed of such.

In addition to economic harm from the lost price of the items and shipping, I lost time in dealing with the fraudulent merchants as well as with Ebay itself, as well as extensive aggravation and frustration in trying to obtain justice in fulfillment of my legal rights. I would like to sue for all possible damages including punitive damages for this scandalous mass-fraud which Ebay is perpetrating upon the unwitting global public.

We bid and sent a payment to this Bucky of West Coat A Huggin back in April, never received the item, but he claims he mailed it. He then said the guy mailing items for him never mailed it, said he would refund money but never did. We were scammed on an Ebay item. There were many people scammed by this same seller. What is a person to do when scammed on an Ebay item? We have no idea how to file charges on this guy. Others have somehow. Westcoasthuggin209 is their Ebay name.

I ordered a product over the phone and gave my credit card info. I received a different product, similar, but not what I ordered with a note that this product was an upgrade and was $20.00 more expensive. I asked them to explain how or what makes the product they sent better and what makes it worth $20.00 more. After looking at the specs for this product, it is definitely not a better product and doesn't reach a high temperature and performs inferior to what I originally ordered. Manon Spring never responded to my request for an explanation, they just told me, "no, I am not going to send you the piastra mini". Then they said it was no longer available, howerver I still saw it on their e-bay store for several weeks after. They didn't notify me as to weither I wanted an alternate product or not.

I lost time in trying to resolve this with them as well as having to send the product back and search elsewhere for it. I am currently waiting for my credit card refund. Thank you,

I purchased an item from Naybrothers on Ebay, but the seller initially sent me the wrong item; a Robocop toy rather than the professional speaker stands I won on the Ebay auction. Rather than send the toy back to him, the seller asked me to send it to the correct buyer and promised to pay the shipping charges. The seller then sent me my speaker stands and I have no problem with that. The problem is that the seller is now refusing to pay me the shipping charges for doing him a favor and forwarding the toy item to his buyer because he claims they were too high. I have already communicated many times with the seller and he has refused to honor his promise. Since this happened in the Ebay environment, I believe that Ebay must at least look this case over and decide whether they want Ebay to be associated with this type of dishonest behavior. I am requesting that Ebay require the the seller to honor his promise made under the auspices of Ebay and reimburse the shipping charges of $33.56 I incurred by doing him a favor and sending his Robocop toy to the correct buyer.

Ebay and PayPal have both stated that this situaltion is out of their jurisdiction despite the fact that the whole thing took place on their sites. Just a warning, buyer beware.

I have put many art pieces up for auction on ebay. I just logged in to see the number of bids on my auctions when I received notification I've been blocked and my account closed. They did not state the reason for the close. The problem is that I sold a piece couple days earlier for $255. I am now out this sale and there is no guarantee the piece will bring the amount listed. Also the other pieces I had for sale, including a rare Hale Gurland listed starting at $10,000. His prints are known to go for tens of thousands and his sculptures for hundreds of thousands. Those buyers who have been watching those items are now notified that my account is closed and makes me look like an unreputable seller. Not to mention also all the money I've paid to have my online website made up for that ebay user name (the-artful-spotters)

My business of selling art of all kind was based off of ebay. Since ebay's irrational behavior I have no means of operating my e-business. So far the economic damages are the one sold item for $255. Though all of the listed items especially my rare Hale Gurland could have pulled tens of thousands. I had only just opened this account days earlier and even verified my bank account with paypal. Now I feel ebay has ruined my businesses reputation with the buyer community. I'll have to research similar circumstances to get an exact figure for damages.

I was wrongly charged $147.80.

I have sold on ebay for 6+ years. I was checking on my auctions and found that all of my auctions had been cancelled because of shill bidding. I called customer service for 3 days straight to find out what had occurred. Ebay is the master of giving you the run around but no information. First I waited on the phone line to talk to someone for at least 3-5 minutes each time. The first man I got said he couldn't tell me why my account was shut down because then I would know how to get around the system. He told me he couldn't help me anyway because I needed to talk to the security area which can only be reached by email!

I did email security-twice and got no reply from them. I called customer service again-got the same answer. Yes my account had been shut down for shill bidding but he couldn't discuss the details. I asked to talk to a supervisor and was connected to a voicemail. I called back and told the Ebay person that unless I could talk to a real live supervisor I would take out a one page ad in the paper outlining how Ebay abuses its sellers without giving them any explanation for it.

Finally I talked to a real person that told me that my daughter who lives in a different city, has her own ebay account and has also sold and bought on ebay for 4-5 years had committed a giant no no in ebay's eyes and bid on one of my auction items over 2 weeks ago. She had placed one bid of $16 on an item that was currently at $12. The item ended up to sell for $46 after 5 more bids- none of which my daughter had placed.

I guess I and my daughter both were ignorant but did not know that ebay forbids any family members from bidding on another family member's items. This was clearly not shill bidding because my daughter's bid did in no way aid me in getting a higher price for my item. It was a simple mistake and ebay jumped on us because somewhere in the past we had the same address-otherwise they had no way of connecting us. So we obviously became people that they could jump on because they have gotten so much flack lately because of real shill bidding.

That is the crux of the problem with Ebay. They have problems that they don't know how to fix like shill bidding so they create lousy software and broad rules to punish the wrong people when the real culprits go free. My auctions are shut down for 14 days because I didn't realize a simple rule about ebay- It's not ebay that you sell on its OBEY.

My eBay account was suspended for trademark violations on listing an Ed Hardy hat. Yet eBay sellers whom have an eBay store and/or are power sellers can freely sell the same item I was trying to auction.

Ebay is driving me crazy! I am a homemaker and sell my children's clothing on Ebay at the beginning of each season. I began listing my daughter's clothing last week, only to have my account restricted for no valid reason.

The day before, they deleted one of my listings because I had put Like New in the title. I receive this email about counterfeiting, etc. etc. I sort of did not pay attention, and just relisted it without the Like New. I did do a search on Ebay under clothing and 5,284 listings came up with the Like New in the title.

The next day I had put in a couple of listings, and then a notice came up that my account was being restricted. It is so frustrating because I have sent emails explaining that I have been a member for years, only sell my children's clothing at the beginning of the season, have a 100% rating, etc. etc. - only to fall on death ears. Their emails state there is nothing I can do and maybe in a few months, they will lift the restriction. I have waited 4 months to sell at the beginning of Fall, only to have my account restricted.

The really frustrating part, I don't even really know for sure why my account was restricted, or for how long. I can only speculate it is because of the Like New thing. They say at this time they cannot determine a time - like I was some criminal. If they do not tell me specifically what I did, how can I make sure I never do it again?

I am not a bad person, but to be honest, I have taken this personally and I feel like a piece of trash at the moment. I loved Ebay - I usually spent the money I made from other Ebayers. Today - Ebay has brought me to tears.

It's almost like - so what - we have tons of customers - you mean nothing to us. Even Empires fall - don't they?

Thank you for letting me vent somewhere. Even big businesses need customers don't they? Right now they are too big for their britches.

Items I listed for sale didn't show up on the eBay website immediately, as promised.

They've had #395.00 of my money for over a year

I have no idea what I did to warrant eBay's suspending my account. I am brand new. I just finished my first auction, selling all but one of 57 different items. I made more than $2,000.

eBay's notice to me said that I was suspended because my account was linked to another's account that had been suspended. Like I said, I have never worked with eBay before. I could NOT be associated with any other account.

As a result of the suspension, I cannot view my auctions. I cannot see who my winning bidders were.

I am also unable to reach my buyers to inform them of the problem. A couple of buyers have contacted me through my private email to inform me that my account is suspended and are wondering whether they will still get their merchandise.

Six separate buyers have used PayPal to pay. Their money still sits in my account and now I am wondering whether I should refund their money or wait until this matter is cleared up.

From reading others' accounts listing a similar problem with eBay, I fear this issue will never be remedied.

eBay says in their form letter to me that I am not allowed, under any circumstances, to use eBay's services, yet they want my seller's fees, which amount to about $160. In the meantime, I am out about $2,000 in sales.

I placed an item for auction with eBay. The fee was $9.00 which I elected to pay making a one time payment by money order which I mailed to the address given on their site. I was then informed by a friend that if I had given eBay a credit card or bank account number, they would automatically charge the $9.00 to my that account even though I had electronically selected to pay by money order. So I contacted ebay to prevent that happening as my credit card is connected to my account and I believed a billing to my account would result in an overdraw fee of $20. It was to no avail. They billed my account anyway although they had already received the $9.00 money order. I e-mailed them asking for a refund to my account and they replied a refund would result to my account in up to 30 days. I replied I wanted an immediate refund to which ebay responded that I would get a refund in 30 days...as stated earlier.

I have been a 6 year seller on ebay and I have had at numerous times the need to contact someone about a problem on ebay, yet I could find no phone number anywhere on the ebay website. The online live help line is heavily limited in what it can do and often they are no help at all. They might be able to virtually transfer you to another dept but the link breaks half the time.

After three years of work on my Ebay store I had finally reached about two thousand dollars week in sales.

Then without warning in March of 2006 Ebay suspended my account. On the same day they sent 397 Emails to me telling me that my account was paid up. (I knew that, I have the fees automatically deducted from my Paypal card.)Totally swamping my email account. Apparently just for fun. My dear friends at Ebay sent emails to my customers saying that my account was suspended. Oh by the way, they locked me out of my account which made it impossible to check my records to determine which orders had been shipped, canceled or pending.

On two separate occasions, like the other sellers complaints I read, Ebay cancelled my husband's account even though he did nothing wrong. I'm beginning to think this is an epidemic, as I constantly see ads listed in classified for people to sell stuff for others on Ebay, I'm guessing for the same reason. Ebay is shooting themselves in the foot, on this one and I really don't understand how they can take honest people's accounts away and offer no explanation. My husband too has tried to contact them numerous times and they offer him no explanation.

I think it's a scam and I'm going to report them to the Better Business Bureau. Those of us who are erroneously being kicked off for no reason should start our own auction website. I will never buy anything from them again, and also encourage others to do the same.

We have lost the opportunity to sell off multiple objects that were handed down to us. We desperately need the money and basically are living hand to mouth right now. I have health issues and was looking for something like an Ebay way to make money, to help bring money in. We are not making it off one salary and Ebay was an opportunity for us to finally be able to at least break even.

It's easy for these millionaires to just cut people off when they are not suffering. If I could go after them legally, I would. These people, for all their fancy commercials (and not really good ones at that), don't really know the first thing about customer service. Bad form!