LifeLock Reviews

I had been scammed. I thought after the fact that LifeLock would be a good idea. No way. No customer service!! I got a zipped report of activity. Last night the help page was down. Today I got two separate out of country people who had no idea how to unzip a file. Then a long hold. Aren’t there any honest US companies anymore. I will cancel!!

Total waste of money. Left me a voicemail saying there was a problem and I had to call, ask some stupid kid who kept say um that he couldn't find any problem.

I’ve been a LifeLock member for at least 10+ years. At first, I was very happy and satisfied with them. Then, a few years ago, my bank account and financial information would continually get disconnected from LifeLock. I would have to reconnect multiple times, only to be disconnected hours or days later. I detected identity theft and fraud myself through reviewing my own data, hearing nothing from LifeLock. I reached out to them to ask why my accounts continue to be disconnected and spoke to someone who could barely speak English. Needless to say, this issue was never resolved. When I realized they’re offshoring, I was done. So tired of US companies offshoring American jobs for nothing more than cheap labor. The quality of service obviously suffers and they deserve to lose loyal customers.

Absolutely abysmal customer support. I've been a customer for many years. I applied for a credit card today and received a Life Lock alert about a hard inquiry on my credit. I attempted to log in to my account bu my 2 factor authentication codes were not working. Following the directions of the support chatbot, I tried to log into my account to retrieve a "verification" code.

Have yet to speak with someone to help with initial onboarding. When you do get through to someone they speak very broken English and hard to understand. While navigating language issues, it took over 20 minutes for them to verify my account (the account they are supposedly monitoring). I have only had the membership for a week, but am cancelling. If I am unable to get through to someone to ask a simple question, I have no faith that I would be able to connect with someone or get a problem resolved if there was a break to my security.

I am the victim of identity theft to the tune of 1.1million dollars. I have had LifeLock for years and never needed help until now. I immediately called them and got a woman in India who I could not understand a word from. I politely asked to speak with someone who spoke clearer English and she said that was not possible. I explained the emergency and she continually put me on hold and never came back with any info on what they could do. I got absolutely zero help and have not heard a word back. I will be cancelling asap. I would assume that a loss of this amount would garner some help, but no!!

ZERO STARS HERE!! My story is probably very familiar with a lot of others regarding this service..I decided to try this service based on a FREE 7-day trial period as long as it is cancelled within that timeframe...I cancelled the service the same day I ordered it... received an email from them stating it was cancelled which I saved..guess what?? I was charged on my credit card anyway. I did not activate the account in any way.. Does this sound familiar with other reviewers here?? I disputed this charge on my credit card and WON. I got that charge reversed and, just in case others are having this same problem with this company, I reported this "business activity" to my State's Attorney General's office for their review.

Called them on a item that came in and they would not tell me things about it and I never filed a app for a payday loan. I asked them on this, and they said that they have no idea what I was even talking about. I asked to speak to a manager and she told me they didn't have that option. I gave her one last time to give me a manager or else I would file a complaint and be speaking to my attorney. She once again said she don't have that option to get me a manager. I hung up on her. I then deleted my info and also canceled my membership with them. I would not recommend Lifelock to anyone at all. Stay clear, they call on the same thing that you did not do, they said you did.

If I could, I would give LifeLock a zero or a negative score. I called the company 5 times within the last week and have spoken to 8 different individuals. I have been transferred, put on hold, disconnected (even though the agent took my number in case of a disconnection and never called back), and given erroneous information multiple times. I have everything written down (dates, times, people I spoke with, reason for my call) and am currently on hold trying to resolve the same issue. The president of LifeLock should be mortified about this LACK of customer service.

Scammed for $1500 from a rep that said I would be transferred to high level of security from bank. Didn't happen. GARY **, name used is a scandal. Now no one will call me from LifeLock to handle matter.