LifeLock Reviews

I have never been so put off by a service. We have been customers for years (10 +). I received a call about a payday loan being applied for using my information (6.9.26) . I immediately called Lifelock, this is where the issues really started. When you call in you are immediately directed to an obnoxious automated client service loop. Finally I was able to speak to two different people in the India Call Center. I was calm at first, explained that I could not understand him, said PLEASE multiple times. "Please let speak to a supervisor" Please speak slower" ..He laughed at me twice, and when I explained six times why I wanted to speak with a supervisor he hung up. I tried again today, and another horrific experience. My wife and I will be canceling our expensive ($1000 a year) service. I NEVER received help.

As a long time user of Lifelock, today was the first time I called with question. What a disaster, agent did not speak English well and I really couldn’t tell if I accomplished what I was asking. Very disappointed in Lifelock. Hope I never have a major problem.

Why would anyone bother with Life Lock when all three major credit bureaus will lock and unlock your credit reports for free. With a locked credit report no one can open up a credit card or take out a loan in your name.

LifeLock in the joke. I had my bank account. The bank blame me for it. I did everything LifeLock says. I wouldn't get a police report everything. The bank refused to talk to LifeLock for 6 months then the bank blamed me and LifeLock didn't do anything & Then Denied my Claim.

I had been scammed. I thought after the fact that LifeLock would be a good idea. No way. No customer service!! I got a zipped report of activity. Last night the help page was down. Today I got two separate out of country people who had no idea how to unzip a file. Then a long hold. Aren’t there any honest US companies anymore. I will cancel!!

Total waste of money. Left me a voicemail saying there was a problem and I had to call, ask some stupid kid who kept say um that he couldn't find any problem.

I’ve been a LifeLock member for at least 10+ years. At first, I was very happy and satisfied with them. Then, a few years ago, my bank account and financial information would continually get disconnected from LifeLock. I would have to reconnect multiple times, only to be disconnected hours or days later. I detected identity theft and fraud myself through reviewing my own data, hearing nothing from LifeLock. I reached out to them to ask why my accounts continue to be disconnected and spoke to someone who could barely speak English. Needless to say, this issue was never resolved. When I realized they’re offshoring, I was done. So tired of US companies offshoring American jobs for nothing more than cheap labor. The quality of service obviously suffers and they deserve to lose loyal customers.

Absolutely abysmal customer support. I've been a customer for many years. I applied for a credit card today and received a Life Lock alert about a hard inquiry on my credit. I attempted to log in to my account bu my 2 factor authentication codes were not working. Following the directions of the support chatbot, I tried to log into my account to retrieve a "verification" code.

Have yet to speak with someone to help with initial onboarding. When you do get through to someone they speak very broken English and hard to understand. While navigating language issues, it took over 20 minutes for them to verify my account (the account they are supposedly monitoring). I have only had the membership for a week, but am cancelling. If I am unable to get through to someone to ask a simple question, I have no faith that I would be able to connect with someone or get a problem resolved if there was a break to my security.

I am the victim of identity theft to the tune of 1.1million dollars. I have had LifeLock for years and never needed help until now. I immediately called them and got a woman in India who I could not understand a word from. I politely asked to speak with someone who spoke clearer English and she said that was not possible. I explained the emergency and she continually put me on hold and never came back with any info on what they could do. I got absolutely zero help and have not heard a word back. I will be cancelling asap. I would assume that a loss of this amount would garner some help, but no!!