DIRECTV Reviews

Received Directv through signing up with TDS. Within days, I cancelled TDS, yet charges continued from Directv. Attempted to sign in to account receiving "We can't find the email address". Tried alternate email. Same response. Another try resulted in "Let's try this instead" message stating to use account number. That attempt resulted in "The info you provided doesn't match our records". Stumped. Had to contact bank to block payments and cancel debit card. They apparently have no account or record of me, yet charges continue.

I have been with DirecTV for years and I LOVE it!! I am a huge sports fan, so I have to have the sports package. I am a single mom and have a kid in college. I am trying to cut back wherever I can without giving up my simple pleasures, like Directv. I spoke with Dave in Boise and he was FABULOUS and made it all right! He deserve a raise and your company is very fortunate to have someone like Dave on the other side of the customer. THANK YOU, Dave!!!

I first want to say I've tried pretty much every combination of App that will give me everything from sports, entertainment, and comedy and so forth! I would have to say I'm pretty happy with what they have to offer. I'm single, so I really don't do a whole lot of anything else love sports, especially! I do have previously 3 recommendations bring back FOX please add well get more rugby matches as well, NRL, AFL, 6 Nations, 15's and 7's men's and woman's! A lot of my friends watch as well. I would pay a few extra bucks for the channels!

I closed my account with DirecTV on 10/31/2006. I still have to return their equipment because they haven't sent me the return boxes they were suppose to send me. I had to re-contact them. After the account closed, they billed me $4.99 for the Paramount channel. I never had the Paramount channel. I left DirecTV for numerous reasons. I fulfilled my 2 year contract with them and it was just a nightmare. The reception was horrible, the service was horrible, their customer service was the worst, the remote controls were extremely slow meaning I had to wait at least 5 seconds each time I clicked on anything. Upon closing the account and even just now 2 weeks later the representative wouldn't respond to my request. Also, the representative was very hard to understand, not an English speaker. If I could, I would rate DirecTV a minus 5, -5 on a scale to 10.

The worst customer service ever!! I've been waiting 7 weeks for a refund, nobody can give me the status but giving me different phone numbers to call they are fantastic at!!

Terrible. The only service they have is over the phone, which means talking to someone while holding your phone as a camera. It doesn't work. After the installer left, 2 of 3 TVs didn't work. Tried their "service," and after 5 tries I gave up. Called another company the next day; they did their work two days later, and we couldn't be happier. CAUTION: You can't cancel the service until you have a PIN, which can only be obtained by calling customer service, or is on the 1st bill. STAY AWAY!

You have to purchase the boxes that don’t work half the time. Customer service is a joke.

My remote died. I had to order a new one. But I have to wait 3-5 days for it. If I was having the system installed, the remote would have been automatic. I understand having to wait for ordered technology, but I don't understand that it's immediately provided for installation but not replacement. Their service is expensive, and I pay for it. I am very frustrated.

SHAME ON YOU, DIRECTV! After nearly 40 years as a loyal customer, I have NEVER experienced anything quite like this! I am still sitting here trying to wrap my head around what happened in my own home over the past two days. What should have been a routine DIRECTV installation turned into one of the most bizarre, frustrating, and unsettling experiences I have ever had with a service technician. And believe me, I have some serious questions that I intend to get answered.

We have been DirecTV customers for 30 years. We have a high package and pay over $300 a month for service. Recently we had issues with our service and they had to come out to service. We were told our equipment was so out of date, they don’t even provide it anymore. Would have been nice to be told that years ago when they phased it out. Anyway, they set up new wireless genies, charged us $100 even though we pay for equipment protection, and they didn’t have the proper equipment as we asked to update to 4 tvs, so they had to come out a week later and charged us another $ 100. We were told the charges would be reversed, we just had to call. We have called 4 times, Been disconnected 3 times and told a supervisor would call us back, which they never did. About ready to tell them to stick it and try streaming . This never would have happened before ATT bought it. This is horrible customer service to long time customers.

I had DIRECTV over 20+ years. For all of the 20+ years they been dishonest business that will continue raising your bill. I have so many stories that I'll just say I filed 3 or more customer service complaints with outside agencies. The latest thing was my receiver message me promising me NBA League pass for being a long time customer. It didn't show up so I called after waiting customer service said give it 24 hours. Next I checked it was working. Now it not so they telling me it never was offered. My soon to be ex pay for DIRECTV. If it was up to me 4 years would have been too long. Word of advice don't never get directv!

A solid minute behind live. Abruptly interrupts randomly. Sucks.

1 Star – Absolutely Unacceptable Experience! DIRECTV started charging my credit card for a service I NEVER requested, authorized, or signed up for. I have absolutely no idea how they obtained my credit card information or why they started charging me in the first place. I received a billing statement by email, so naturally, I tried logging into their website using that same email address. Impossible! I couldn't log in, reset my password, or find any way to access an account and cancel these unauthorized charges online. So I called customer service. After wasting about 15 minutes explaining the situation, I was transferred to another department to cancel a service I NEVER EVEN REQUESTED!

I have been a directv customer probably close to twenty years. Where I live now. I've been here for over 3 years. And when I started with directv, my bill was $89, and some change as of yesterday. The same package, which is the choice package. Second, from the bottom package that they offer a hundred ninety nine ninety nine. Directv does not offer any senior discounts. They just jack, your bill up. They don't even tell you that your bill is going up. Also, the problems I've had with directv. Is that they run these specials on the pay Channels, and they just automatically set them up and then after 90 days, if you don't stop it, they start charging you when you don't even know you had it in the first place. That p***** me off. I called every three months seeing if there was any specials that they were running so I can get my bill down. Nope can't help me. Yesterday I called the cancel my subscription.

We used Directv on and off for over 20 yrs. They always start out real cheap and after a year you are paying more and more every year. If the equipment malfunctions, you end up purchasing all new equipment and starting a new contract. If you miss a payment by a day or 2, they shut it off. Customer service is overseas and hard to understand. We were paying around $500 a month and told them we needed to cancel. They kept doing little deals for a few months and then prices increased again. Our service shut off on the due date and now they say we owe twice what the bill is. They are involved in a class action law suit now. Hopefully they get what they deserve. NEVER use them! 20 years as a customer and we've only seen them get worse.

I have been a DirecTV customer for more than 30 years and one of their so‑called VIP members. I contacted DirecTV on October 16, 2026, to cancel my service after it stopped working on the evening of October 15. The screen is completely black, and the satellite is no longer sending a signal to the receiver. With lower‑cost streaming options available, I no longer wish to continue the service.

I had DirecTV for over 20 years and this last year was a nightmare! I was moving and cancelled my service, and they went out of their minds! Said everything to get me to keep them but where I was moving, DirecTV was not in the area. In my last 30 days, my reception was horrible, lost channels & my equipment went haywire. What a coincidence, but I think it was on purpose. THEN they kept charging my credit card for the next month even though I cancelled!!! Took me over 2 months to get it back! Customer service was horrid!!! Put me on hold, then they hung up. I HATE THIS PROVIDER!!! I will NEVER return to this uncaring company! Bottom of the list for sure!!!

Don't get stuck in the cycle! This company is the WORST!!! $200 a month for CONSTANT "waiting on satellite signal" multiple times a day, don't plan on watching a movie or program all the way through you are gonna miss a good portion of it. They installed wireless relievers and has been this way for a year! Try to get it resolved good luck!

I've been a customer of Directv for the past 10 years. I was advised by Directv AI to cancel my service so that I could change to a Genre pact, because they didn't have the capability to do a service change. I did that but now I'm unable to establish service now because I'm guessing Directv is doing a credit check and all of my credit services are frozen around. I guess I'll be a customer of Verizon FIOS.

The contract dispute concerning the Carolina Hurricanes network is ridiculous!! I have been a loyal Directv customer for years. I've never had any complaint with them. But, this situation hits hard. I'm a housebound and disabled old lady whose one enjoyment in life is watching my hockey games. Please get things worked out soon because the issue affects lots of people you don't think about. Canes Lady

Every year I sign up for the top package and still miss games after told that is what I need. Every year I sign up for other sports channels to make sure I get the games I need. Every year I am on the phone with DIRECTV for an ungodly amount of time only to not receive what I thought I signed up for. I am so sick of this company.

Have been with the company multiple years. They have a new AI phone agent that couldn't understand how to make an over the phone payment. I went online to make a payment and they charged my bank account 5 TIMES for a $110 payment. Called to complain and they said it would be resolved in a couple weeks. Called back in 2 weeks then they said 30 days. Called after 30 days now they say another 21 days. This is unacceptable 😠 😡 and have canceled my service and now have Spectrum. Who knows if I will ever get my refund. I would not recommend DIRECTV to ANYONE!

Horrible service, apps that barely work, recording system that randomly deletes recordings and prematurely ends recordings, and customer service people who have NO idea what they are doing. Then they jack up their prices, but can't even provide the basic service they promised. GOOD RIDDANCE, hello Dish Network.

Reasonably good streaming. A lot of channels but only a few that are of interest to me. The initial “promotional” pricing is okay but then there are constant increases over time. My current monthly rate is now almost twice what it was initially. My biggest complaint (and the reason for a low rating) is that it is extremely difficult to cancel the service.

I have been a DirecTV customer for approximately 6 weeks. Previously a customer for 15 years. The initial order was for satellite TV. I was delivered a Gemini which worked with the satellite dish. When I started to record a show, I received a message "hard drive malfunction". Contacted DTv. Replacement sent. Installed new/replacement equipment. Followed installation instructions. Wouldn't work. Contacted DTv tech support. They couldn't get it to work. Found out that I had been sold/Installed the wrong equipment. A service tech would have to be sent out in 6 days.

After cancelling our contract with DIRECTV we were asked to return our equipment. This was done the next day in August. At the end of September with no warning we were charged $131 dollars for failure to return the equipment. After checking Fed Ex, it was received by DIRECTV in August. We spoke with customer service and they said they would refund us $100??!!! They then agreed to refund the $131 as it was their mistake. After checking our email they’d only refunded $100. We eventually got the $131 but the amateur way our complaint was handled after they took money from our account without reason is appalling. AVOID!!!

Worst service ever. Do not use Directv streaming service. They raise your bill when they want. They do not want to refund your money. Their streaming service ever save your money; my bill went from $$114 to 140 and now $230 without notification. Worst company ever.

I have been a customer for years. Every year the price jumps almost 5 dollars. We can't even watch a movie. They don't care about the elderly. We are on fixed income and this is the only entertainment we have. I feel they are taking away and taking advantage of the elderly. They should be ashamed. They also supposedly give you free channels for so many months but they are not free. They charge for these channels also. Used to like Directv, but not so much anymore and I would not recommend them as a good company.

Please listen to me on my review. Do not do business with DIRECTV. Had them for 20 years until cancelling today. Then they told me we owed $360 cancellation fee because we committed to a 24 month renewal in May of this year. They say because we request a replacement Genie Mini to replace one that quit working. This was not mentioned at all when we requested replacement. Reason we were cancelling the monthly bill went up $40 just for their Select package which is terrible. We got Hulu 3 months ago and decided it has much more to choose from and no rain or weather outages. 20 years as a DirecTV customer doesn't mean crap except how stupid I was for staying with them. There are now a lot of streaming services available now much better and cheaper. Also went to Starlink 3 months ago and it is great WiFi and great for steaming. No cable or fiber optics available where we live. Please stay away from DirecTV.

Where do I start? First the technician that came to our home to set up our DIRECTV satellite and he had no clue what he was doing. Our signal was not good and the DIRECTV was very slow to respond to any channels. Then we had a lightning strike across the street from us and it fried our HDMI port on our tv and the box. Found out the guy that set up our dish didn’t ground the dish that cause our HDMI port to no long work on our new tv and the box as well. Mind you our TV was not on and connected to a surge protector. DirecTV sent an another box and said that they wouldn’t do anything about the issue because it is an act of nature. This is such nonsense when the technician didn’t set up a ground wire this wouldn’t have happened. Then the box they sent wouldn’t not work.

I cancelled my subscription with DirecTV on 08/31/2026. I was going through my checking account and noticed that DirecTV charged me for another full month. I called them and explained to them what happened. They told me that the billing cycle runs from the 15th to the 15th and my subscription will end 09/15/2026. I told them I canceled my service on 08/31/2026 and they stated that their billing cycle and overrides my cancelation. I then stated they are stealing from me because I cancelled on the 15th and they are not going to refund my money because of their billing. How many other customers got ripped off this way, how long has this been going on; I think DIRECTV owes me half of my bill and all of the other customers that they did this to, in my mind DirecTV made millions of dollars ripping off their customers with their billing practices. My name is Bill and I can be reached at **.

I have had Directv for 22 years. I started to pay for my mother's due to her being unable to write a check (her hands shake so bad). I put her account number on her payment and our account number on our payment. I get a bill saying there is a $400 credit and I don’t owe anything. So today I get a text message saying our bill is overdue, needless to say that I needed an interpreter to understand what the person was saying, got frustrated and told them to just cancel my account. Finally talked to a woman who spoke English and she tried to help me, but in the end still I was asked to pay $400. I said absolutely not going to happen, come and get your dish off my roof. So I guess I will get housework done due to not being able to watch tv. This company is horrible and I hope they go out of business soon.

I am a older adult. We are not acustom to this new must do auto pay world. When we travel, we always always always pay our monthly bills ahead, clear our financials so we do not have a thing to worry about just in case we run into any trouble on the road. Would you believe that this company will not accept an early payment??? They absolutely cannot take money from you to pay your bill before the auto debit. That is insane! What company anywhere says to their customers, "I'm sorry your money is no good here!"

My experience with DirecTV was bad. The fees charged were always more than was quoted and I asked for the cost including all fees. The channel lineup is disappointing...too many rerun channels. When I moved to live with my daughter they charged me for the remaining months even though I wasn't moving to a place where I could transfer service. The worst of all, though, was that they charged me $260.00 for equipment saying I didn't return it. It was returned and returned on time. It is an awful company to do business with.

We were DirecTV customers for over 20 years. Their prices have consistently gone up so we decided to go to Dish. Our package with Dish (which is comparable to our DirecTV package) is $80.00/mth less and guaranteed for the length of our 2 year contract. Even without the new customer discount, the package is still $60.00/mth less than DirecTV. Our picture quality is also MUCH better. We also receive a veterans discount, an upgraded receiver for the price of the standard receiver and do NOT have to pay for a regional sports package that we never watched like we had to with DirecTV.

Beware when canceling DirecTV. You have to cancel BOTH the equipment usage & send it back, then the streaming service and keep proof of everything. They continued to automatically bill us for two years after we cancelled our service & blamed us for not catching it (yep we’re seniors) but also for not know we had to cancel the streaming which was not used after 2024 according to their own computer data. They then said they never received the equipment back & since I couldn’t produce the mail in receipt they debited our account $120.00…. America wake up. This is a terrible place of business & it’s obviously a sinking ship.

It's nice to have for the maybe 8 channels I use other than record some educational shows I miss.. It's a shame though I have to pay for hundreds I don't use and can't stand. Especially the woke agenda. Humans don't like to be force fed naturally, why would we want to be forced to pay for just that too?? It's getting old. People normally want happy, good health an smarter things to do an follow. WHEN WANTED. It's a shame when the few try to control or destroy the rest. Clean up your act DIRECTV or you'll be right back at the drawing board again or hanging it up..

Of all the streaming services, Directv is the worst. It doesn't carry a 2.5 rating for nothing. At least once a week I have to uninstall and then reinstall the service. I keep losing the information about the stations so I have no idea what on tv. I would change providers except for the fact that no other streaming service carries what I want. It doesn't do any good to call tech service because all they want to do is blame the internet or the tv itself. If another provider carries what you want, go with them even if it's a little more costly.

Informational misdirection, on pricing and dates of payment, complete scam, shitty customer service, complete bullshit, lies and scam, garbage. Will never use this company again based on poor business practices and customer services, of lack of...

DIRECTV is HORRIBLE. Two different prices are presented to you. If you receive the paper statement, the price will be completely different from the online statement. I usually pay the amount on the online statement; however, they add the additional charges shown on the paper statement to your next month's bill. However, the amount shown on the paper statement is the actual amount, but since customers are unable to pay more than what is requested through paying by phone or online, which is less than the paper statement, the result is that they are charging you the balance from the previous month onto the new statement for the next month. SCAM. And they always add the amount for the next month from the paper statement. That policy has been in place for a long time.