Spectrum Reviews

Kiera was so amazing! I was setting up my cable and internet and I had a 10/10 experience!

Monday 6/29/2026. I have to say that our situation has been rough, having to move 2 times in 6 months because of electrical issues and bugs bigger than my dog, but Spectrum has been here to make sure we have our internet connection. A technician came out yesterday and had everything going, but I turned off a switch in the living room and suddenly the TV went off, so I called Spectrum, and they came right out.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I’ve been paying $90 a month for just Wi-Fi in my second home for the security cameras. Apparently, they’ve been overcharging me for years, when I canceled they offered me the same service for $20 a month and informed me that I have another month that I have to pay them for after I canceled the service. Sick and tired of getting ripped off by these companies. They should offer their promos to existing customers as well instead of just new customer. If they took better care of their customers in the first place, they wouldn’t leave instead they ravage their wallets. Screw Spectrum.

If I could give zero stars, I would. Spectrum consistently raises prices without any notice or explanation, making them significantly more expensive than almost every other internet provider in the area. When you first sign up, they are all smiles and warm welcomes. But the second you face an issue—especially regarding unfair billing—their customer service completely vanishes. Nobody is willing to help, and you just get passed around.

Sales person guaranteed me Spectrum would save me at least $1000 in a year, said when I got my final bill to upload to Spectrum. I did everything like instructed, during wait period Wi-Fi is horrible it’s spotty, clicks on and off, I have to rest a lot. Was informed I would have to pay an extra $10 a month for each Wi-Fi extender, I explained I didn’t need an extender with AT&T but was told no other way to fix it.

I cancelled my service and returned the equipment on July 20th, they sent me a bill that runs through August 5th. So basically charging me for half a month that I am not receiving service. I messaged them online to ask them about it and they said if I didn't pay the full bill they would send me to collections. I was with them for 18 years and every year my bill would go up. Worst part is, their service was spotty and would go out randomly even with no storms in the area. I work from home and need my internet for work. I was with this company for 18 years because there weren't any other options in my area and their customer service is terrible too. Now I have better options, and I am leaving them.

Called because a Spectrum employee came to our home uninvited and sat in his truck on the property for 10 minutes we had to go out to him. He claimed ** person ordered service, we told him they didn't reside and no order was made for SPECTRUM.!) minutes he sat at the end of the property after that-still on the property. We contacted SPECTRUM- their response was, YES ** ordered service. Then the round the world 3.5 hour abuses and yelling (on both ends) began, and it went like this: What's YOUR account, What's your name, oh, you had service in another state so we don't recognize your current MOBILE account at that address- ** can order there. Me: What? No the property owner doesn't want your services SPECTRUM.

Spectrum charges for a billing cycle whether you use their service or not and they think it's ok to make people pay for a service they are not providing. You don't get charged for what you actually use. If you cancel in the middle of a billing cycle, they will not prorate. This is theft.