LifeLock Reviews

I have the Lifelock Total package and have had lifelock for over a decade. I have never had to call with an issue until today and it was a horrible experience. The persons I talked to were of no assistance, spoke poor english and didn't listen. They had their procedures and they would not veer off course. I have had several bank and credit card accounts hacked into and needed help on how to stop it. The only thing they did was tell me to call the banks and credit card agencies to dispute the charges (which I had already done).

I have been a member for several years and each year I dread my membership coming up for renewal because I know LifeLock will go to the ends of the Earth to keep me from speaking with someone in America! I tried renewing today and they told me 3 people is considered a "large family" so my rate is now almost $500 a year? Outrageous! I asked to be connected to someone in the US and they said someone will call me back in two days...I won't hold my breath waiting for the call. NO WONDER THEY HAVE A 1.1 OUT OF 5 STARS RATING!

If I could give zero stars, I would. Folks, the customer support is beyond awful. You will NEVER speak with an English speaker because… they cost money. If your issue gets resolved.. great. If not, that’s great too. The ONLY issue here is… did Lifelock save money by outsourcing and offshoring to the Philippines? Save your money, people. They will go to the ends of the earth not to talk to you. I will never renew. Total waste of time.

I have never been so put off by a service. We have been customers for years (10 +). I received a call about a payday loan being applied for using my information (6.9.26) . I immediately called Lifelock, this is where the issues really started. When you call in you are immediately directed to an obnoxious automated client service loop. Finally I was able to speak to two different people in the India Call Center. I was calm at first, explained that I could not understand him, said PLEASE multiple times. "Please let speak to a supervisor" Please speak slower" ..He laughed at me twice, and when I explained six times why I wanted to speak with a supervisor he hung up. I tried again today, and another horrific experience. My wife and I will be canceling our expensive ($1000 a year) service. I NEVER received help.

As a long time user of Lifelock, today was the first time I called with question. What a disaster, agent did not speak English well and I really couldn’t tell if I accomplished what I was asking. Very disappointed in Lifelock. Hope I never have a major problem.

Why would anyone bother with Life Lock when all three major credit bureaus will lock and unlock your credit reports for free. With a locked credit report no one can open up a credit card or take out a loan in your name.

LifeLock in the joke. I had my bank account. The bank blame me for it. I did everything LifeLock says. I wouldn't get a police report everything. The bank refused to talk to LifeLock for 6 months then the bank blamed me and LifeLock didn't do anything & Then Denied my Claim.

I had been scammed. I thought after the fact that LifeLock would be a good idea. No way. No customer service!! I got a zipped report of activity. Last night the help page was down. Today I got two separate out of country people who had no idea how to unzip a file. Then a long hold. Aren’t there any honest US companies anymore. I will cancel!!

Total waste of money. Left me a voicemail saying there was a problem and I had to call, ask some stupid kid who kept say um that he couldn't find any problem.

I’ve been a LifeLock member for at least 10+ years. At first, I was very happy and satisfied with them. Then, a few years ago, my bank account and financial information would continually get disconnected from LifeLock. I would have to reconnect multiple times, only to be disconnected hours or days later. I detected identity theft and fraud myself through reviewing my own data, hearing nothing from LifeLock. I reached out to them to ask why my accounts continue to be disconnected and spoke to someone who could barely speak English. Needless to say, this issue was never resolved. When I realized they’re offshoring, I was done. So tired of US companies offshoring American jobs for nothing more than cheap labor. The quality of service obviously suffers and they deserve to lose loyal customers.