Nutrisystem Reviews

I have been using Nutrisystem off and on for over 20 years and had great results. Whenever I needed to lose 10 to 15 pounds, I would go back on Nutrisystem and it would work like a charm. The past two months, I joined again and the price was now up to $394 for a five-day plan for the month. I picked out all of the items that I wanted and when the order arrived there were 29 items that I did not order. I called them up, and they said, "Oh so sorry" and did nothing about it. The second month, they substituted items again and gave me seven packs of tuna fish and another kind of fish, which I don’t eat. I called them up again, and they said "Sorry, I can’t do anything about it."

Don't join Nutrisystem. Food is awful and it's imposable to cancel. They put you on hold and leave you just hanging, and keep mailing you food and charging your account.

My order is short of product that I ordered and paid for. Having to call to correct almost every other order. Customer Service to correct problem is excruciating also.

Food was subpar, bland, and tasteless. We cancelled our auto delivery, removed our credit card, and ended our relationship a week before the auto delivery would submit the 2nd order. To our surprise, our credit card, despite all of these precautions, was charged $500 for another order of food. We immediately reached out to customer service and was treated extremely rude. Despite the order not being shipped yet, they refused to stop the order and refund our card. His explanation was that we had to call in and cancel the order, despite our account showing everything was cancelled. We then reached out again, through chat, and they gave us different information stating we can only fully cancel through chat. Be warned and do not sign up for auto delivery or a monthly account.

I ordered the 'Menopause' plan, but received a plan with 21 meals, 1/3 of which were 'snacks'. The plan was exactly the same as the normal plan I received from them over five years ago, when I did not have Menopause. When I complained, I got a rude customer service person who said 'menopause' means any woman over fifty. I told her to cancel my plan but she wasn't cooperative and said I should have contacted them as soon as I received the unsatisfactory package. I went to my account on the website and cancelled. Today I received a notice that they are charging my account and sending the same unsatisfactory foods to me. I contacted customer service who refused to cancel the order, told me I did not complete the previous chat so they did not cancel, and that you can't cancel online. The chat person made me sit and wait until he cancelled my plan.

I have not been enrolled in your system for six months or more, and I was charged $74 and change. I was told by a customer service rep that because I agreed to my shipments that I was going to be charged this six months later as a service fee. What?? Was never told about this!! I would have never agreed to it!! Please reimburse by 74.00 and change to my debit card! Awful customer service also! The whole matter is Unacceptable!

I received this Nutrisystem order today dry foods and only 2 items came with the Nutrisysem brand. I called countless times and your Representative Alex and Dave and Mike was very nasty. They told me that Nutrisystem has partnered with Jenny Craig. I did not order Jennie Craig items. The bad thing is that when you go online, it says Nutrisystem Nutrisystem does not say we have now partnered with Jennie Craig so why am I getting Jennie Craig‘s food?

See pic. Ad says spend $99 get free shipping but be careful they charge you $14.99 shipping. Customer service said I picked the wrong plan it doesn't say anything other than free shipping. No mention of some plans don't apply. I cancelled

Deceptive, Dishonest, Corrupt. Ordered the Chef's Hi-Protein Plan with 24 meals in 2 weeks and prepaid for the 2nd order which is supposed to get you free shipping. Nope. I was charged shipping for both orders. Worse 11 of the "chef's" 24 "meals" were snacks (popcorn, ice cream sandwich, frozen ice cream fudge bar, granola bar). I added up the prices of the 24 items. Total was 78.94 from the ala carte menu. Price of plan is $144. I appreciate that the structure works for people wanting to change their eating habits, however, my advice is look elsewhere as the $ value and the nutritional value are a total scam. The customer service rep insisted that popcorn and ice cream sandwiches are meals rightfully included in a Hi Protein Plan. Deceptive, Dishonest, Corrupt.

I ordered to Miami, FL. THe whole shipment came melted, warm and leaked through the frozen and dry boxes. I called in as soon as it was delivered. I canceled and then they asked me if I wanted to try again and I gave it a try. It came in worse condition and I had to throw the food away as it was not eatible--defrosted, hot, soaked with melted product everywhere. I took pictures and they had the nerve to only refund the "frozen portion" because they claimed the other food was eatible! I threw all of it away as you could tell these boxes were sitting on a truck in 85 degree weather who knows how long!--their customer service does not take responsibility, won't let you speak to a manager and made me responsible for price of the food that was somewhere in the sun sitting around and perishable.