T-Mobile Reviews

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

HORRIBLE CUSTOMER SERVICE! Absolutely horrible! Difficult to reach. Constantly put on hold. Long wait times- over an hour with just the simplest questions! Reps have no clue how to do their jobs! Very frustrating! Overcharging and taking advantage of seniors with bogus “rate plan switches that default to highest tier and no email, alert, or text given to choose a different plan! Constantly overcharging and with no explanation or willingness to correct THEIR CONSTANT MISTAKES!!!

I have been with you guys for some time. Every time I try to login in my account to manage my account I have nothing but problems. I went to T-Mobile store to upgrade my Internet. I was supposed to get a speed box with it, but never got it. I think you guys are garbage if my phone was paid off, I would go somewhere else. I’m 60 years old and you guys want me to pay $150 for an Internet in the phone, a joke when you have a 55 and older on your commercials, for cheaper. I think you guys are all just scammers. Have problems with my Internet constantly but yet you still want me to pay for the times I have problems. You’re a joke. You make millions and billions of dollars but you wanna customers and drain their wallet. To You guys don’t have no specials, just a joke.

Hello, good afternoon. I just wanted to let you know that T-Mobile is acting strangely with people. I was paying $300, and then they raised it to $400 for no apparent reason. They claimed I was using a huge amount of data, but the truth is I don't use that much; I just go to work—which is only ten steps from my house—so I don't really use the internet or consume that much data. It’s truly disappointing that they are ripping people off like this. Please, pay attention to this company; they are stealing from everyone—they were certainly stealing from me while I was paying my bill.

Billing discrepancies and rigidity. Go someplace else.

T-Mobile is a criminal operation and the FTC needs to stop them from buying any more companies. What happened to monopoly-laws in what’s left of this country? T-mobile charged my 74 year-old mom for 5-years on a line that was never even activated, worthless “device protection” and “Apple Care” that was no help when she actually needed it, and constantly raised her bill by switching her “plans” around. I’m sure it comes as no surprise that when I looked over her bills, discovered they’d been ripping her off, and called their customer disservice, that they were inept and insulting.