T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

I have been scammed by T-Mobile. My bill is 420$ when supposed to be under 150. I have tried to get help on the phone and in the T-Mobile mobile office with numerous customer service agents. None of them will fix it, and my bill is higher every time I talk to them. They say I have to pay for a bunch of fake charges. It feels sooo hopeless. I do not believe this is a legal service.

Two words: corporate bullshit. Would not recommend.

I joined T-Mobile in January 2026 after being told by customer service that one of my lines would qualify for a promotional offer. Based on that information, I transferred my lines and home internet over. Unfortunately, that’s where the issues started. When I visited a store shortly after, I was told the promotion was never actually attached to my account. The solution was to cancel the order and redo everything. I was also told the device involved in the original order had to be returned — but that I couldn’t return it in-store. T-Mobile emailed me a return label, which I printed and used to ship the device back. According to UPS tracking, the package was delivered to the T-Mobile warehouse on February 4th.

Customer and inventory management is grossly incompetent. No communication between customer service and product returns. It took 6 months of endless phone calls before my money was returned, not acceptable. No sense of urgency from anyone I spoke with, ever.

Paying for insurance on Apple Watch. Screen cracked. Tried to use the insurance. I pay 20.00 monthly. Hung up on me. I called 6 times. Finally got the claim filed. Told my device would deliver on Tuesday. No. Now they say I have a warranty thru apple for a year. Call them. They took my credit card for the deductible on Friday. By Monday they say I have insurance. Why did they sell me insurance if I have a year's warranty. 3 days of insanity. This is the worst customer experience I’ve ever had. 20 years with Verizon, guess where I’m taking my business back to.