eBay Reviews

So, I was hacked for two weeks started 5/15/26. Someone changed my phone number and security questions on my eBay account. I’ve been with eBay for over 20 years, and during those two weeks, eBay kept telling me I would be able to recover my account. Today, 5/26/26, I called eBay again to get my account back, and they told me that because the phone number and security questions were changed, they couldn’t do anything. Even though I still had access to my email, and could verify my full name and mailing address, they still refused to help.

I have been buying and selling on eBay for more than 20 years, with a 100% positive rating and many satisfactory transactions. For a long time, I trusted eBay as a platform for serious buyers and sellers. Sadly, somewhere over the past years, eBay seems to have lost sight of what made the platform reliable in the first place: trust between buyers, sellers, and the marketplace itself. It has become increasingly difficult to navigate listings with confidence, especially for high-value or specialist items, because questionable listings and unreliable sellers appear to remain active while buyers are left to carry the risk. In my case, eBay’s response made this problem even worse: instead of protecting a loyal customer from a defective high-value item, eBay hid behind a procedural deadline and ignored the seller’s conduct.

They feel like just because it says delivered that means you got it so they sign on the fraudulent seller side without even listening to you. eBay knows all these scams with sellers supposedly shipping an item to you and then you never receive it but it’ll say delivered just because it says delivered does not mean it was delivered. You have all this proof that it was not delivered. You have the tracking number that no other carrier has or even heard of except that one carrier JCEX they are the only one or 17 tracking so they say oh it was delivered. No, it was not and then you got a fight to try to get your money back. You gotta jump through hoops but the fraudulent seller don’t have to do anything but take your money not mine. They won’t and once this dispute is over I’m done with eBay. It’s a wrap.

Headline: The "eBay Guarantee" is False Advertisement – Automated Negligence at Its Finest. ​Do not put a single ounce of faith in the "eBay Money Back Guarantee." It is a completely hollow marketing gimmick. I recently purchased a $50 item as a gift, and the carrier delivered it to the completely wrong address a block away. Because the automated tracking merely read "Delivered," eBay flat-out refused to investigate the mistake, look at the facts, or offer an ounce of real human support.

Very disappointed with Ebay Customer Service. I purchased from a seller that sent me the wrong item, seller being specifically Sun Pure Botanicals. They sent me the wrong item. I reached out to them multiple times with a picture of the wrong item I was sent. No response. I contacted Ebay Customer Service who gave the seller 3 days to respond. On the last day, Seller responded with a proof of delivery. Still I haven't heard anything from seller and I still have the wrong product. Ebay Customer Service then closed my case as satisfied. Can't reach them by phone. So, in essence, they sided with the seller and will not honor their Ebay Money Back Guarantee. After 24 years with Ebay and lots of business through them, I will be closing out my account. Very sad that Ebay has not stood by their buyers. We are the ones that bring the business to them.

I was at excited to finally like selling online and eBay made me think and believe all was well and good. Then after I had shipped out several items it said in my account that my money was on hold and that I should set up my account where I would get paid monthly so I could accrue more earnings. That's not why I started selling this stuff. I did it because I needed money to move. Well that couldn't happen because ebay allowed a customer to keep my supposedly damaged camera in shipping and made me refund the entire amount of money to the buyer. So now when I need money im out several hundred dollars and I got to accept it for what it is.

eBay customer service is basically no customer service whatsoever! They are totally, 100% ALWAYS on the side of the seller, and trying to get a "case" resolved with them for an item I purchased but never received, was worse than having wisdom teeth removed.....ALL AT ONCE!" :-( Customer service is a joke. Unless you do business with a seller who has integrity and good customer service, you're literally screwed. You may as well flush your hard-earned money down the toilet. Seriously, they DO NOT CARE about the buyer. Just the seller. Period.

eBay cancelled negative feedback at the request of the sellers more than once. I've shopped and sold on eBay for 20 plus years and their policies have cost me thousands of dollars as a seller and cancelled negative feedback I have left for crooked sellers.

I was a seller on eBay in the early 2000s, and it was a great experience. Now it has changed greatly and it's a very negative experience. First, when you print a so-called discounted rate shipping label, a few days after you ship, you get an email from eBay saying "Your item cost more to ship that we thought so we are deducting another $18 from your account", and they seem to do this with regularity. Second, they prompt you continually to "promote" your listing, when you look and look and can never see what the cost for this is, but afterwards when you DO see what that "service" cost, it's astronomical! When you sell an item specifically saying, No Returns Accepted, a buyer can easily scam saying there was a screw missing, etc., and demand a refund and eBay will FORCE you to refund. As a seller I am FED UP and will immediately seek other places to sell items. eBay is the only one making money, I quit.

I was a seller on eBay for about 6 years. They have no protection for sellers from my experience and their fees they base off of the total amount with shipping, cost of item, and taxes. They are ripping people off and they should be ashamed of themselves. Because they have the traffic they charge sellers whatever they want. I’m currently taking my stuff off of there. Today was the last straw. I got an order for an item that was $1.99. Buyer paid shipping and taxes and my earnings were $-0.26. Yep that’s right, about 125% they took and I now owe them 26 cents. I don’t recommend selling on here if you want to make even a dollar!