eBay Reviews

Refund for fake purchases. I lost a lot of money for misdelivered packages. I have a doubt these packages was really shipped.

I sell on eBay for 16 years. I sold Chanel sandals, brand new in the box, sold through eBay Authentication center, eBay said that sandals are Authentic but damaged. I sold absolutely brand new, packaged with care. eBay ruined the item… I lost $1600. I opened a case against eBay, I asked them to check cameras - they don’t care!!!! On the first photo what I sold, on the second photo what I got back from Authentication center, but sandals are Authentic… It is unbelievable!!!! I am very disappointed! eBay thinks that eBay is a big company and sellers will keep their mouth shut????

Horrible service. I lost 14,000 dollars on an item. I shipped it to a customer following eBay policy guidelines, then they allowed the customer to choose 4 different reason to return the item which were all lies. The customer never returned my item nor provided a tracking number and then eBay refunded them 10,000 from my bank account leaving me with nothing. Every time I call them I end up in the Philippines and then get transferred around 4-5 times then hung up on. It's been like this every day for a months SMH. This is pure evil. I have no money, no products no return, no tracking and they refunded the customer. SMH THIS IS EVIL!!! And I can find help anywhere. :-( I just want to die!!!!

I have been selling on eBay for about 10 years with 100% feedback from my customers. The problem that pushed me over the edge is that when I would renew one certain item for some reason it would charge me reserve fee even if my item has not sold. I tried to explain this to the agent on the chat feature 'cause you can’t call them but anyway I have never did business like this because they get their high-ass fees once the item sells but the agent declined to remove the charge so I decided they don’t deserve to be a partner with me. The communication is piss poor and all they care about is taking money out of people's account with no explanation. You do not have the right to do that without explaining why I had to push to find out why this happened to me. Get it together eBay. Shame on you!

Ebay is a sham. The set up is terrible. They encourage you to use their shipping estimate and then underestimate so you end up paying for shipping! I also had a customer cancel before I shipped and was charged for that as well! The process is so ** up and complicated that it's not worth it at all. And it is hard to tell if you are being ripped off. I had some very expensive Lilly Pulitzer vintage. I pulled the rest and will never do business with them ever again! All the fees and BS is meant to confuse you! Absolute BS. So disappointed.

Auction cut offs allow for a lower end price than buyers are ready to pay... By waiting until the last seconds and dropping a big bid your price goes up slightly but nobody else can beat it in time. Then there are the fees taking a bite out of the price. The return guarantee only applies to domestic purchases... I accidentally ordered a tee shirt from England without realizing it... Though I hit XL then sent a child's size, then to fix that they sent a medium size... Then they gave a return address in Washington with a foreign postal code that The Post Office could not accept... Then later they changed it adding "England" accusing me of mailing too late so no full refund... On top of that they mocked me for not knowing European sizes while they later admitted knowing nothing about U.S. Postal charges.

Shipping changed its rates, now left owing for selling in Ebay due to their high selling fees…. If selling anything under $20 across borders it's 99 percent not worth selling and shipping

Absolutely the worst customer service I have ever experienced in my life. Stay away from this company.

I bought Rimmel London mascara for $14.06 from seller Skater5269 and was completely scammed and did not receive it. eBay refused to help me. Do not trust either one. Skater5269 is a crook!

Horrible selling fees and incompetent customer service. Their system is screwed for individual sellers and targeted to reward large companies.

I had an item first time with Ebay. It was a doll- that sat for a long time with frequent price drops. Someone form CA inquired about it- Ultimately I did not understand the shipping process nor was comfortable with the platform of selling, like I said I was new at it. I stated getting emails that the "potential buyer" made a complaint that she purchased this doll and never received it. It is a lie, I never sold it or shipped it and I am being penalized because ebay chose to believe her- and took money out of my bank. I am disputing this again explaining over and over the same explanation. Very disheartening!!!

Do they have minus stars? I have been a buyer and sold one time on this website that should totally be shut down. When I purchased an item and tried to cancel (literally right away) the seller refused to cancel. So I refused delivery and the seller got the product back and kept my money, thanks to eBay. I listed one item and sold it and stated buyer pays shipping ebay charged me shipping and I had marked this new item down 1/4 of price. Reached out to non existent ebay customer service never heard a word and still haven't been paid. I am going to report ebay to BBB

They don’t have 1/2 stars. I would really give eBad, I mean eBay a 1/2 star for sellers. I tried to sell items I purchased through thrift stores and 2nd hand shops and eBay held over 100$ of my money from items I had sold and won’t release the money to me…if wanting to sell DON'T USE EBAY!!

Absolutely the worst customer service I have ever experienced. Horrible company and extremely unprofessional. Will be looking at the legality of their policies. This is what happens when companies get too large. Awful company to not listen to their customers.

As a seller I found listing very easy but finding out the payouts and when you're going to get paid out, how you get paid out, I always get messed up. Shipping prices thanks to eBay and so I never get reimbursed or I lose about 10 bucks usually because of the price of USPS. Then eBay doesn't really reimburse you correctly I believe for your shipping. They take percentage out of your shipping. And then they charge taxes. It's none of their business. Thanks to USPS they basically make an item that's let's say worth a hundred bucks no longer worth a hundred bucks. It's worth 50 bucks because it costs 25 bucks to ship a comic book let's say which that's what it costs to ship a comic book without any damage to it.

EBay is the worst company for buyers. I bought a statue worth $515.29. When the seller refused to pay me back eBay did nothing about it. You cannot get a hold of a person, a live person and when you go to eBay, they just have automatic comebacks. I will not buy anything else from eBay. It is just horrible place to buy anything.

I have been a seller and buyer on eBay for about 30 years and YES it has gotten worse and worse, you can see the decline on a monthly .... ebay is a shell of the company it used to be .... I am reading a lot of complaints here about sellers on here and about how ebay always sides with the seller .... NOT, NOT even close to being true.... I have sold a few thousand items on ebay mostly patches but every time a customer complains ....ebay takes their side before they even look into the matter. I do still have a 100% rating, but from what I see eBay needs to really revamp and rework its operation .... They are falling faster and faster every year ....

Can't get any help. Didn't get my package, site doesn't work. Can't log on. Tried repeatedly spent hours. Th. I don't think I'll ever use eBay again.

I sold a graded Pokémon card (SGC 7 holographic Dark Charizard) through eBay auction. The buyer paid and the item was shipped securely using standard protective packaging for graded collectibles. After delivery, the buyer opened a return request claiming the item was damaged. I accepted the return request in good faith and followed eBay’s return process.

Such a disappointment, Sold a high value item, followed all the procedures and processes. The buyer confirmed delivery and satisfaction with the transaction after a week. But eBay retains the funds for 31 days. Contacted the joke of eBay support, no clue what they are doing or even any clear understanding of how to help, they simply read off a script for each keyword they hear. And on top of all that, the exorbitant fees they charge, you get nothing from them except a popular platform. That’s the key to get change from them, use other platforms.

eBay is horrible. They have no customer service. You can't ever talk to a real person. Their voice activated system is worthless. I bought something, it was fake. I've disputed it. eBay says to give the seller 2 more days to respond. Its been 5 days. Nothing. I try calling eBay and can't get through the gauntlet. And, or course, they'd never keep a commitment and call me back. I hate eBay so bad. I absolutely hate this company.

Ebay customer service is horrible. Automated phone service is retarded and eventually hangs up on you. If they go bankrupt I would not be surprised. If Consumer affairs actually makes a difference I would be surprised.

Ebay is a scam. Someone buys product from you, claim they don't want it, don't return it and ebay gives them their money back. Seller left with nothing.

I had an account on eBay for 2.5 years, the last year has been an absolute nightmare. Customer service has been absolutely useless, and I have actually witnessed as a seller, buyers attempting to scam me, after receiving product making a claim that it was damaged and demanding a refund and if I refused, they threatened to send it back damaged. As a buyer, I have witnessed sellers that have sold products and not shipped, I later found out that they were scammers. I received my money back, however, I was told by customer service that it happens from time to time, as a seller, I know for a fact, you cannot create an account on eBay and accept money for goods unless you prove who you are and verify your bank account. It is impossible to set up an eBay account without verifying you are real.

I would be ashamed of these reviews, nope, not eBay, ohh, the power to rob people is so humbling to them, thieves covering thieves. Covering their greed, gf eBay. Good riddance.

There is no one to help you! As a seller, I have been ripped off! I do not, did not and never will receive the money from a sale, and yet I refunded the order and that money was taken out of my account my bank account, my money, mine! I never received any payment in the first place. The payments are withheld by eBay, but when there is a refund, eBay takes it from the seller without ever giving the seller the money in the first place!

I purchased a item and didn't receive it. Then I contacted Ebay for a money back guaranty. What a laugh! I waited a month with no response on getting my money back. So I went to our bank and filed a claim on Ebay and got our money back in 2 days. Why did I have to go through that? So Ebays money back guaranty is crap.

ebay is horrible for anyone trying to do business find someone else to sell your stuff stay away from ebay…

Customer service at eBay is non-existent. Relying on AI to answer issues which lack effectiveness. Direct customers to use eBay help site, which is worthless and does not answer any questions. Called 866-540-3229 and it directs you to the help site and then hangs up. A multi-billion-dollar company having a rating of 1.3 out of 5 is true characteristic of "LACK OF CUSTOMER SERVICE" protocol for eBay.

I bought a ps5. The seller had a 30 day return policy. I sent it back after only two weeks using the return label provided by the seller. A day after shipping it, eBay messaged stating that the buyer had received the product and that I would get refunded by the 17th. I was shocked because I had just shipped it. The seller stated that they didn't receive it and eBay suspended my account. Upon looking at the tracking #, I noticed that the ps5 is on the way, scheduled to be delivered on Friday. Still, eBay refused to reinstate my account, which means I can't get the money back, even if I can prove that the ps5 will be delivered on Friday. I am done with eBay.

Very difficult to contact eBay, all automated, which doesn't really address all issues, sellers don't honor their warranty, and eBay does nothing. I stopped buying on eBay, every time a warranty is denied I lose money. No more eBay for me.

I bought a brake master cylinder on 4/6/2026. It failed after one month. I tried to return it with no luck from eBay or Parts Geek, who sold it on their website. I have no other option but to file with my credit card company.

I will no longer sell on eBay because of their ridiculous shipping and payment policies. I have been a “member” for 24 years and used my own shipping methods/pricing and PayPal, which was mostly flawless. I recently listed and sold three items in which eBay was allowed to “figure” shipping prices and add to the sale price. I would have lost over $100.00 because the ** eBay estimator. Fortunately I contacted the 2 buyers who sent checks to cover the actual costs. However my last sale eBay add their shipping charge and invoiced the buyer, who paid? And I just was paid for the item before I sent it. This buyer has not responded to three messages so I not send it until it is resolved. Good luck with finding a number to speak to a real person. I will no longer sell on eBay. Greed…

I'm not sure when it went down, but eBay as we knew it is gone. You cannot get a hold of a human being without going through an AI chatbot for 10 minutes, and then someone calls you from another country. That's fine but it's the fact that they changed it to that model to save money. I sent a 3-pound lamp through eBay. The buyer didn't like it, so I refunded her and had to eat the $13 in fees. A week later, they email me saying the 3-pound lamp that their AI software chose, by the way, was really 25 pounds, and they took $90 OUT OF MY BANK ACCOUNT! I spoke to 5 different agents, and they made ME DO A DISPUTE WITH USPS! I didn't mess up. This should have been through eBay and USPS. I was done with my part! I've also contacted a lawyer.

I purchased a $1300.00 item on June 2, 2026 and was notified June 3, 2026 by the seller that the item was broken and he would not be shipping the order. I asked for a refund and was told he could not find a way to issue it and to contact eBay. They would not allow a claim until June 11, 2026 as that was the last estimated date of delivery. When I filed a claim I am then told that eBay will not “step in” until June 17, 2026. It is now more than 2 weeks that I have been trying to get a refund! Their customer service department recognizes that the item wasn’t shipped but yet will not authorize a refund!!

They do not honor the money back warranty. IT GOES BY TRACKING ON SHIPPING. Seller sends fake tracking and eBay will not do anything.

Found a good price on a New Dell G3 15 3590 Series Laptop Palmrest Upper Cover With Keyboard Kit for $55 CAD located in China. To the U.S., it's free shipping through eBay Speedpak, but to Canada, the free shipping option isn't available; it's over $57 bucks Canadian to ship here. I spend around 8-10 thousand a year on eBay, and this is how they treat good customers in Canada. eBay has really gone nuts the last year with shipping prices to Canada, average $100 to ship a $50 laptop, they've basically shut out buyers from Canada with their greed.

The listing offered the eBay money back guarantee. The item received didn’t even come close to the description, specifications, and pictures. I sent the seller a refund request which was denied. I then opened a case with eBay and even though they stated their guarantee it was quickly denied by their automated response. I do not trust eBay anymore.

Bought item 3-18-26 for $3,315.88. Returned 3-24-26 unused to seller. Ebay removed funds from seller's account. Tried 22 times/phone calls/emails to get Ebay to return funds to my credit card. As of 6-8-26 they have not done so! Even seller tried to get them to refund my money with no success. I am preparing to take this before a Judge with a mountain of overwhelming evidence as my last resort! As of 6-8-26 I would say they are crooks/thieves. BEWARE BUYERS!

Would give 0 star if I can, eBay customer service people will lie to you about policy unless you read word by word to them, and they could also just mute themselves so you just had silence until you decided to give up. Do NOT recommend this company, whether you buy or sell, there are other marketplaces, even better if you buy local.