AT&T Wireless Reviews

I was very concerned syncing phones. I was afraid of losing pictures of my grandchildren and all the important information on my old phone. I went into the store on 19 next to the Target. They put my mind at ease. Helped me pick out the right phone for me and transferred everything over to my new phone with ease. They made it a great experience and I recommend this particular store to everyone.

We had an AT&T repairman, James **, come to our home on today. He was respectful, kind, courteous, personable, informative, and very professional. James arrived here early. For that, we are grateful. He was thorough and explained everything in detail. The job took a shorter time to complete than expected. We are pleased with the work done and completed by James. He made us feel safe in our home while he was here. James is a great asset to AT&T. He gets an A-plus for a job well done.

Thanks You fixed internet problems asap. I got problem called and they said fixing.

Alex was absolutely fabulous. He was patient in helping with getting my new phone set up. After being told that I couldn’t purchase a phone outright in Rockport, TX, I drove 30 miles to Portland, Tx. Alex let me know it was possible and he walked me through every step in transferring from one phone to the other. Thank you, Alex!

I upgraded my IPhone today at the North Greenbush NY store. Shamore was excellent, walking me through each step of the process including ways to lower my monthly bill, explanation of the different plans in terms of number of hotspots, insurance coverage, etc. She was professional, friendly, very knowledgeable and pleasure to work with. We engaged in conversation about many different topics while waiting for the new phone to complete set-up. She is a valuable employee who should be considered for promotional opportunities.

I purchased a brand new phone from ATT and they send me a broken phone as new, I called (spend 3-4 hrs) trying to resolve the issue, when they finnaly answered and found out the charger was broken they told me to file a warranty claim and pay the $75 for a replacement on top of the price of the phone, when I told the no, I bought a new phone and I needed a new phone they issue the RMA and still wanted to cherge me for the re-stocking fee on a new broken phone after a few days and time lost I was able to finalize the issue just returning the phone and spend several hours trying to remove the restocking fee in my account.

The automated system is awful. Then they basically make you take a call back, but then when they call back your phone doesn't even ring. They can't help any person on the phone bill unless they are the original person, even if all they need is help getting their phone fixed or turned on. Heaven forbid you go out of the country and need help, they won't help you. After this summer I'm seriously considering paying more for another phone company just so I don't have to deal with their horrible customer service ever again.

AT&T has got to be the absolute worst company myself and my wife have ever dealt with in our lives. They have the worst customer service as well as offer a free trial with home Internet etc but just after trying it for 2 hours and returning it to the store, they charged us a full month? On top of this, the free Samsung phone, which wasn't even turned on and had only peeled off the box sticker, THEY CHARGED US A RESTOCKING FEE OF $55...??? This is an ongoing battle to get the fees returned due to every person we speak to, including the manager at the store saying something different. We extremely advise anyone to NOT EVEN CONSIDER AT&T as a SERVICE PROVIDER OR TO BUY ANYTHING FROM THEM AT ALL.

I would rate it a 0 if it let me. I have been trying for 9 months now to get my bill straightened out. I am supposed to be getting a promotional credit every month, which makes the phone free, and I have not gotten them at all from day one. And the other phone, I was getting the promotional credit for 2 months, and then they stopped giving me that credit also. The customer service stinks. I keep getting put off, and they know they can give me the credits the day I went in and talked to them. It should not take this long. I suggest people go with a different carrier. Also, there are places where the wireless phone is slow and shouldn't be. I do not recommend going to AT&T for wireless.

I would give this zero stars if possible. Customer service is absolutely TERRIBLE. My service originated in March 2026 and my bill (as of 10/7/26) is STILL messed up. It hasn't been what it was "quoted" since I started the coverage. I called customer service 9/15/26 and spent an HOUR with a rep who supposedly "changed my coverages" to lower my bill. I called back today (10/7/26) because the bill I received was NOT what I was told it would be. Turns out, the rep never documented our hour long conversation AND didn't make the coverage changes. I spent another hour on the phone with another rep today only to get told I "could talk to their loyalty department". No thanks. I'm done with this carrier.

The absolute worst company in the world. They do not care about their customers. I had recently travelled to Europe with no plans to use my phone. I had an emergency because I was shoved off a metro train and turned my phone on for 10 minutes to get help. That cost me over $123.00. I tried to call and talk about it but could not get a live human and AI said there would be no charges. When I got home 2 weeks later my bill had be issued and they said they basically I was out of luck. They were rude... and not helpful at all. I will be looking for another mobile company now.

I lost my Father on 8-18-2026 and ATT won’t release his phone number unless I take financial responsibility for his account. They allowed it and I missed a verification message on his old phone so they cancelled it and it’s back on his device. The only reason why I noticed is because I charged a second activation fee by Verizon because they gave me a different number in October. What a garbage company and I will never do business with ATT no matter how dire the situation may be!!

This company is GARBAGE. I wish I could give them NO stars. I made a payment arrangement last month, as I have done on and off for YEARS when my pay doesn't align with my cell phone due date, and gave them my banking information. AT&T did NOT automatically deduct payments on the dates I gave them, then threatened termination of my service. I had to call them FOUR TIMES to set up a payment arrangement, only to be told AFTER getting text confirmation that "I don't see any payment arrangement here".

One star is generous. I wanted to change providers and ATT decided to not transfer my phone number. Now I cannot make or receive phone calls. I explained to them that I am self employed and cannot change numbers. They told me to call customer service but they seemed to forget that I cannot make phone calls. I went into the store and used their customer service phone and waited for an hour on their phone.

The promotion advertised an iPhone 17 Pro with a trade\-in of **“any phone, any condition\.”** This offer was the reason I decided to upgrade two phones\. Based on how the promotion was presented, I understood that I could trade in two existing phones and receive the advertised promotional benefit toward two new iPhone 17 Pros\. I completed the purchase and surrendered two phones as trade\-ins specifically to take advantage of this offer\. However, we are now responsible for **more than $2,000 for the two new phones.

I would give zero if I could! They quoted us an okay price in the store including a free phone which resulted in us going with them over another provider. The original set up took over 2 hours in store, but then we had our numbers and data after a day or two working. Then the bills started coming in at triple the cost as they had "forgotten" to apply the discounts and added separate bills behind the scenes. The "free phone" also went away. Now after three separate store visits and hours on the phone they are just pointing me to a new department, store, and say they can't do anything but open a case or escalation. Please go with someone else! They lie to get you signed up, and then won't help you resolve the problems they cause you. I have worked with close to a dozen providers as I have traveled for work, and these people are the most expensive and worst experience I have ever had.

25+ year AT&T customer.…have been being charged for a line I did not use. Thought new phone and returned the next day and cancelled. Carolina (supposedly management in live chat) very rude.. no help whatsoever… not very bright. Tells me “I” returned the phone the next day but did not cancel the line…. ignorance at its finest…. I returned and cancelled at an authorized AT&T dealer and I don’t see or have the ability to see what they do on computer during my return. Carolina absolutely did not care and IT cost the a very long time customer. This is the last time they rob me… and yes…. this isn’t the 1st issue with AT&T…. Worse than cable companies…. T-Mobile here I come!

On (or around) November 15, 2025, AT&T door-to-door salesmen came to my house. They recently ran fiber cable. I answered the door as I was interested in the fiber internet. We spoke about that, and I agreed to sign up. The salesman asked about my wireless phones. I told them I am happy with what I have. They proceeded to tell me how much money I could save. He said they were running a promotion, and I would get free upgrades on my phones if I signed for internet and phone.

If I can give -5, I would. The worse customer service I've ever had. If you have service through them you just pray that you don't have to call the customer service for issues. I wasted my time calling their service.

Company is billing me for services that happened after an account was closed, by their own records. Absolute fraud.

I really wish I could give this company less than 1 star. Monday morning i paid for a plan and made an account. I was charged for that plan, and then my account was automatically cancelled. I spent 2 hours on hold before being connected with someone who was not listening to my issue. I was then disconnected and have spent another total of 7 hours on hold just tying to figure out why i was removed and still charged. I have spent hours on the chat with back to back agents who kept sending me back to the automated service number that was completely useless. They're impossible to get a hold of unless you're trying to give them money. Now is day 3 of trying to get my refund back while this company plays with my time. I have happily paid for the premium with Verizon and have had a night and day difference in Customer Service.

I switched carriers with a promise to reimburse the payoff of each phone via gift cards. Even though the rep knew the exact payoff of each phone, I was never given the cards. The rep also failed to mentioned I had 60 days only to submit my last phone bill or forfeit getting reimbursed. Calling AT&T did nothing as they would not pay me what I was owed. So now I'm out the money I paid out of pocket to pay off the phones switched. I will never use any product from AT&T again, and I'm also canceling my internet service I've had with them for multiple years.

I made a payment in store and the representative put the payment on the wrong account. I have been fighting over a month to get my money transferred to the right account. I have spent hours in the store, hours on the phone, made 4 claims with in store and on the phone representatives, and my service has been cut off three times due to “non payment” because it shows my account is past due until this payment is transferred which left my daylights and my father without a way of getting ahold of anyone! I have been with AT&T for over 4 years now. A small issue that was caused by a store representative has caused me so much headache and time as I have to keep following up with an issue that I should not be rectifying myself. The customer service has been horrible and amount of no accountability baffles me. I am extremely frustrated!

Well, it looks like I have good company in writing a bad review on ATT, but here goes. My sister passed away recently and I'm trying to cancel her service and stop the bills. Long story short and after multiple calls, HOURS of hold time and unending call transfers (I even requested a back and was promised a 60 minutes wait time - and the call back came a day later!), I am sooooo frustrated. Then after holding for an hour this morning and being transferred from one team to another, I was told I needed to go into the store... with just a cold "I'm sorry for the inconvenience but you'll need to go into the store". ATT - Shame on you! You have no respect for your customers and shamelessly make it hard to close an account. You have made an art out of the "run-around"! People be warned!!

New phone from another cell service, and moved my Apple Watch, too. 9/4/26. Called and canceled my cell service and my Apple Watch. I was told it was taken care of by someone named ‘Jenny’. She said the bill would be prorated. The bill arrived last Wednesday and it was for the full amount plus a $26 price increase of which I was never advised. Spent spent about an hour today, trying to get a human being on the phone who could correct the error. Stayed on hold for someone and they canceled dept for 45 minutes before I decided that Monday was just not a good to do this, and I will call back at another time. Horrified, angry and outraged!

Service was not good. Slow. I canceled my service and went with fiber. I had a credit of 48.25. The customer service rep stated that I should not get any refund. That I didn't pay for anything prior to the date. That the payment I made on 8.16.26 didn't cover when I canceled 7.30.26. So I asked if AT&T lets me eat the candy bar before I buy? I get service before I pay for it. She had to keep going into the "back room"! Completely ridiculous. I can mail my complaint to the PO Box that the bill goes to.

I have been dealing with AT&T for 7 months now. Their third-party rep sold me on switching by offering multiple credits that I would get for switching. I had a device with another carrier that I still owed on and they told me AT&T would reimburse me for that expense up to $800. I followed through on their slightly confusing process of putting in the claim. I had to call multiple times to check in when I heard nothing. After a while they told me I missed the timeline for that offer. I then contacted customer service through AT&T and was told that I didn't qualify for that offer anyway and that AT&T is not responsible because it was a third party seller.... I did not see anything but AT&T logos and name badges and banners at the location I signed up at.

I have been an AT&T customer since it took over Southwestern Bell. I've had land lines, mobile service and Internet service over the years. I've paid my bill timely. AT&T has slowly but surely declined in the customer service arena. To be clear, it's NOT the call center representatives, it's the executives who NEVER gave any kind of loyalty perks to long term customers. I was paying over $85 per month, but "friends and family" provided 4 lines for $100 per month. I'm a single person who doesn't want to risk my excellent credit by taking on others on my account. It's TOTALLY ridiculous.

I switched from Spectrum to ATT because they said they had all these deals, special pricing.....blah blah blah!!! I switched back to Spectrum less than two weeks later.....ATT are complete and total liars about everything! My bill was supposed to be $105 including taxes and fees etc. When I viewed my first bill it was going to be $341!!! I will never have anything to do with this company whatsoever! Them and T-Mobile! T-Mobile was even worse!

I am beyond angry and frustrated with AT&T. **This has been one of the WORST decisions I have ever made.** If you are thinking about switching to AT&T, **DON’T. RUN.** When I first switched to AT&T, I was paying around **$169 for 5 lines**. At first, everything seemed fine, and I thought I had gotten a decent deal. Then, about 6 months later, my bill suddenly jumped to **$269.** No warning. No clear explanation. Just a $100 increase. I called customer service because obviously I wanted to know WHY my bill had suddenly gone up so much. I was told that my **plan services had changed.** WHAT?! 😡

The fact that you can sign up for an agreed upon service, at an agreed upon price, but then the company can and will regularly raise the price of the service while continually lowering the value of the service, is completely disgusting....and AT&T exemplifies this. The longer you are a customer, the more they will raise your rates, lower your service, and take advantage of your brand loyalty. It would be nice for once if a company decided to actually put the customer first again and ensure a quality service and experience while keeping a fair price. But if you use AT&T, expect your bill to raise regularly a few times per year and expect your service to drop to unusable in more and more locations (even major cities).

AT&T sucks. It took them two weeks just to get the router shipped to my house and set up. Then, I was promised stable 300mbps internet speeds, but instead, got around 40-80mbps which is absolutely absurd. I was also paying 65 dollars a month for some shitty, slow, service. Sorry, they suck.

I opened an AT&T cellular phone line on July 20, 2026 and cancelled and closed the account on July 30, 2026, which was 10 days. I received a bill for 232/68 and I disputed the charge with my bank so my bank reimbursed me back the money. Then AT&T charged me 176.48 on 8/26/26 and I called AT&T to dispute the charge. They sent me a text, which I still have on my phone which states a full credit has been given for my canceled service. Now just a few days ago I got another charge taken out of my bank account for around 199 and I called my bank and disputed the charge again. I don't owe them anything and I want them to stop taking money out of my bank account and I want my bank account number to be taken away from them.

I wish I could give less than one star. This has been one of the worst customer service experiences we have ever had with AT&T. We traded in my wife’s iPhone 12, and despite the trade-in, we were charged $1,199 — essentially the full price of the new iPhone. If AT&T accepted and kept our phone as a trade-in, where is the trade-in credit? We were told that our old phone would be taken as part of the trade-in, yet we are still being charged almost the entire retail price. If the trade-in value was supposed to reduce the cost, why are we not seeing that credit reflected on our bill?

I have been a long time customer with five devices. I have tried to call customer service and, when I can finally get the automated customer service agree to transfer me to an agent, the wait time is between 3 and 4 hours.

Completely destroyed my brand new yard at my new build home. Left dirt patches and my whole yard is uneven and an actual hazard now. Don't buy.

⭐ 1 Star. I have been an AT&T customer since 2012 and had excellent credit, so this experience was extremely disappointing. On February 15, 2025, I went to the AT&T corporate store in Homewood, Illinois. I spent about three hours there trying to purchase a new phone. I unlocked all three of my credit reports, uploaded my identification, and answered AT&T’s credit/security verification questions twice.

Buyer Beware. I was a long standing customer with AT&T over 20 years, and in November 2025 they ran a promotion for $700 trade in for my husband to upgrade his phone. Excellent condition new iPhone 16 to trade for iPhone 17 Pro. Fast forward Jan, Feb I start being charged the full amount of the phone and never received my credit. Called complained they stated it should be on next billing cycle. I waited multiple hour long phone calls, and had to Call back in June they open a case and tell me they will have a resolution....

Worst phone service I ever had. Metro PCS way better and cheaper. The CEO at this place doing a terrible job, I say because we gotta pay bs bills when it's services like Mint Mobile out here, then you gotta wait a whole hour to speak to a agent. Well you won't rate my pockets any more mint mobile mfs

⭐ 1-Star Review. I would give AT&T zero stars if I could. My experience with AT&T has been extremely frustrating and has left me feeling completely taken advantage of. I switched to AT&T based on a promotional offer that included a $426.54 reimbursement for my previous wireless service and submitted the required redemption information on time—twice. Both times, AT&T claimed that my information was incorrect, even though I entered the information accurately.