AT&T Wireless Reviews

Alex was absolutely fabulous. He was patient in helping with getting my new phone set up. After being told that I couldn’t purchase a phone outright in Rockport, TX, I drove 30 miles to Portland, Tx. Alex let me know it was possible and he walked me through every step in transferring from one phone to the other. Thank you, Alex!

I upgraded my IPhone today at the North Greenbush NY store. Shamore was excellent, walking me through each step of the process including ways to lower my monthly bill, explanation of the different plans in terms of number of hotspots, insurance coverage, etc. She was professional, friendly, very knowledgeable and pleasure to work with. We engaged in conversation about many different topics while waiting for the new phone to complete set-up. She is a valuable employee who should be considered for promotional opportunities.

Anthony was absolutely the BEST. If I could have given him 100s across the board, I would have. I have somewhat of a tumultuous history with AT&T. I was a very unhappy Verizon customer for years, but it was all I’d ever known. The only reason I switched to AT&T was because my (incredibly toxic) ex-boyfriend had multiple AT&T lines and internet service. Before we broke up, he convinced me it would be much cheaper to join his family plan than stay on my own Verizon plan. There was one catch: I still owed money on my Verizon phone, and Verizon wouldn’t let me switch until it was paid off. My ex promised he would pay off my remaining Verizon balance, and in return I would take over paying my monthly portion of the AT&T bill.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

The worst customer service I’ve ever had in my life. Was kept on the phone for almost 2 hours in the combined two phone calls! The dispute was a $50 issue and we were literally told there was nothing they could do that. They would rather lose us as a customer after 20 years because their policy said otherwise.

I took their offer which I received in email but they changed my bill and I’ve been calling them last 9 months and every time they say it will take 2 billing cycles to update but never did. All I know is I’m taking my business to somewhere else. I don’t have time to call them every time for this. I have small business and these baseless charges mess me up.

Worst phone carrier service ever. The salespeople are bottom feeders and will lie to your face in your own home. I had to switch to a different WiFi plan after a move. They sent a salesman along with the technician hooking up my WiFi. Funny since I never needed a technician to turn on my WiFi before. It was all for the sale. The salesman took my phone and said he could get me a family plan for less than what I was paying with Metro. I knew he was lying through his teeth and didn’t trust him in my gut, but went along with it anyways.

Trying to talk to someone about service and I keep either have to be on hold or a call back. Never get a call back. Done this several times. Truly disappointed. Always says high call volume. Think I need to switch service.

Absolutely terrible customer service. Do not sign up for this wifi if you ever want to have them show up to set it up. They will not show up when they say they will and then tell you they can’t come for 2 days. The worst wifi.

We signed up for AT&T fiber. The tech came out to install. He needed to come back. We called to schedule that and the rep. signed us up for another account. Now we have two accounts, one we have access to and another we do not. We cannot cancel one, because we don't the access code. We have spent hours trying to get this resolved. Funny thing is we own quite a bit of stock. We will be selling our stock. Terrible customer service.

I cannot deal with this level of insult to me as a customer. I went into an actual brick & mortar store. I was told they cannot help me. My only option was to call the 800 number which I did this morning. Stayed on hold 54 minutes. Total phone call 102 minutes, at the end. Nothing was resolved. However my blood pressure is now through the roof.. I’m taking an extra blood pressure medicine now. Just to make sure I don’t have a high blood pressure stroke, but if I do have a stroke and die today… I certainly hope my family sues AT&T for the wrongful death that they have caused. After that phone call I then called Spectrum. I was on the phone for nine minutes. My issue was resolved.

The worst company. I’ve been with AT&T for months and it’s been nothing but unprofessional from start to finish. My bill keeps getting jacked up with random charges that aren’t mine, and when I actually get a human in customer service, they act like they couldn’t care less. I called three times to fix a billing error — each rep gave me a different excuse, transferred me, or “accidentally” dropped the call. Nobody took responsibility. Meanwhile, they still expect me to pay the full amount, including charges I never agreed to. It feels like they’re stealing money and banking on customers giving up. Zero accountability, zero help, and zero respect for customers. I’m stuck paying for their mistakes. Do yourself a favor and avoid AT&T if you value your money and sanity.

Went into the store to just update a changed credit card and the rep signed us up for a new plan supposedly to save us money. 55 and up plan with wireless internet for 108 a month total. Went and streamed movies on 8 devices at a time to check the signal. Seemed fine, after the 7 day trial period it became random service, sometimes having to reboot to get anything. Strike one. Shortly after they took 156 dollars from our checking account, which they said we needed to use to get the discount. With no explanation, and must have changed the password on our account so we could not see the bill. So we went into the store to resolve. The same rep fixed our account login and said he resolved it and the problem was the way it was bundled it did not show up correct on the bill. He called someone and then said the overcharge would be credited toward the next bill.

AT&T Location: 1501 S. Colorado Blvd. Denver CO. Brought a prepaid AT&T sim card. The technician at AT&T store placed it in a phone that was not an AT&T phone. The phone was locked and could not be used. Manager said no refund was available. This happens within an hour of purchase. Customer paid for service, that they did not receive. Manager said the customer was wasting his time and could not come back to his store.

Wish I can give it a 0. I'm tired of them not resolving the issues. Unreliable service, dropped calls, poor voice quality. No ownership of lack of help, blind transferring no account adjustment after over a month of problems.. They offered $10 credit.

I switched to AT&T based on promises that my monthly bill would be much lower than it actually was and that I would receive promotional “free” phones. Instead, my bills were hundreds of dollars higher than what I was quoted, with one bill reaching nearly $600. It took months of complaints before AT&T made only partial corrections, and my account still does not reflect what I was originally promised.

My fiber internet has been out twice in the past two weeks for the entire day. And with NO notifications. And NO updates! I called them both times and they sent me a text with a link to follow the outage. HOW am I supposed to track it on the internet if I have NO internet. Both times the customer service rep had NO IDEA about any problem. Very frustrating.

AT&T is the absolute worst company I’ve ever dealt with in just about any industry I can think of. I’m certain that they’re involved in large scale corrupt business practices because they’re protected by the red tape of arbitration. Every 10 years or so, I get roped back in by some deal on another form of service (I.e internet might be better, FirstNet can’t be too bad) and oh man, I end up so incredibly frustrated that I immediately regret any possible savings they promise. Typically it has to do with promotions, gift cards, rebate, discounts, that take months (!) to complete, process, or pay.

I purchased a Choice Home Warranty policy and, the following day, I was contacted with an offer for AT&T Internet service, which I already had, as well as AT&T cellular service. An AT&T representative came to our home to discuss switching our cellular service. During our conversation, he initially indicated everything was fine. He later called me back with his manager, Keith **, on the line. Keith was very persuasive and assured me that switching to AT&T would be a great decision, so we agreed to make the change.

Absolutely the most horrible customer service. They turned off my wife's service instead of transferring my mom's cell phone to a new phone. I call them to discuss the option of obtaining a signal booster because of very poor signal quality where I work and the rep kept telling me that there is a signal outage --- I was calling from cell phone and she knew it. They keep making up answers and say the same thing over and over again. I asked for a manager and I was refused a manager.

You can not talk to a person until you spend 10 minutes asking an AI bot to talk to someone, you will get a different answer from everyone you talk to, if they can not help you they will tell you they will transfer you to someone who can, and then they transfer you back to the AI bot to start over. There will be times when you just get hung up on multiple times in a row. They will give you information that is not accurate. They will refuse to help fix the errors that they have made on your order multiple times on the same order. Just pray that you do not need to call them for help!!

AT&T keeps getting worse and worse. I called to pay off my New Cell phone as I had traded my old phone a few months before. I noticed something was off with the total due, which I question the Customer Service person about. I paid what they said I owed and some how it got applied to the following months bill instead of paying the cell phone off. I called them and asked that they put it towards my cell and not the service. Now they show my bill as past due when is not even due until the 22nd of the month. Not sure how they are figuring out the bill but after spending 2 hours on the phone trying to fix it and they were still not able to help me. Terrible company to do business with.

The worst company ever! Sweet-talking until you get in, and to get out, they kill you by asking for extra money! Desperate service! There is almost no signal in the cities! I really don't know who allowed them to operate this way. Legal crime!

Do Not Ever Go To This Store!!! I made the unfortunate decision to go to our local "AT&T" store as I was overdue for a phone upgrade. The phone I wanted had to be ordered and I expressed my fear about the transfer not occurring successfully and wanted to make sure he is confident this could be avoided. He looked at my phone and stated everything was backed up and this should not be an issue. I went against my gut as my initial feeling walking into the store did not meet the same level of service I am accustom to from an AT&T store. In addition, I personally witness the manner in which another customer (elderly) was treated. The tone lacked empathy, service, and care. It is at this moment I was made aware that the store is not an AT&T store but instead and authorized dealer, Blue Link. By then I had already ordered the phone and was informed I had 14 days to change my mind.

AT&T is the worst wireless company. Signal breaks up, you’re told one thing when you sign up and once you sign up it is completely another. We were told we would be getting new free phones, instead I am paying almost the full price on them. Takes forever to get out of the automated service… It’s like they know people are calling to complain and don’t want to deal with them. I am now stuck with this service for another 2 1/2 years unless I want to pay to get out. I cannot wait to be done with this company. Stay away from this company as a wireless service at all cost!

Not the best experience! When I signed up early June for Instant On, I was waiting and waiting for an email or someone to contact me that I can go ahead and use it. Got the email, but when I tried to complete the process, it kept giving me account number not found or email address not found. Went in person to AT&T about it, and said that someone should be reaching out to me. I decided to go with Xfinity instead because I was still getting no progress. So I went back to AT&T to cancel the service and they gave me a number to call.

I've had so many issues with AT&T since I switched from Verizon. Their customer service department at the store and phone, both have made so many mistakes on my account. All I'm being told is to keep waiting, and nothing has been resolved causing me to overpay on my bill. Reference ticket # ** and **. I regret switching phone companies and will very likely switch back.

I was promised milk and honey to switch to AT&T wireless and as soon as I switched problems started, slow speed high bills even though I used my phones that were already paid. They promised gift cards and after I canceled, they charged me arm and leg for just 10 days of use. Robbed me blind and when I called to talk about my bill, I get some people that don't speak English. When I asked for supervisor or manager they hanged up every time. Never going to use anything from AT&T ever again. STAY AWAY.

AT&T is the worst!! Horrible, horrible service. My phone was on sos 80% of the time. No service at work, I work at the hospital. They are overpriced for bad service. They also added an iPad to my account that we did not order nor did we receive one! We called costumer service they said go the store; we go to the store they said call customer service. They had no problem added something to my account that I didn't order then gave me the runaround to remove it!! They also were able to follow the transaction, so they saw that we never received an iPad, yet the still refused to remove it! They said it would cost me 600 to remove something I didn't order, and they can see that I never received, like whattttt!!!! We canceled our five lines and went to T-Mobile!! Now I have service at work, cheaper bill (not being charged for items I didn't order), free Netflix, free in-flight Wi-Fi (I travel a lot), and other free perks!

If you want to have to micromanage your wireless provider, then AT&T is for you. Not only is their service terrible (dropped calls, buggy connections, terrible wifi), but their customer service is ATROCIOUS! I just spent 3 hours on the phone trying to get a simple thing (international service set up). My call was dropped multiple times, I had to verify account details nearly half a dozen times (same info btw), but at the end of all that, they couldn't help me and told me to go online! I will be switching my wireless provider ASAP. I'm writing this to save anyone considering ATT the hassle of going in that direction. Maybe they've gotten too big to care or even to be able to handle their equipment? I don't know why they suck so hard, but stay away... far far away from their service.

Minus ten stars. Someone with government control needs to look into this and put these thieves out of business. I only have room here to give you the tip of the iceberg. Mid March I signed up for what sounded like a decent deal. Internet and two phones approx. $109.11 a month. DirecTV approx. $112. a mo. paid separately. One Iphone 16 Pro traded for 17 Pro, no charge, save for advance pay of taxes. Other 12 pro traded for 17 E, charge of $1.39 mo. + advance pay of taxes. Sounded good as this was nearly the same as X-finity monthly.

I have been a loyal AT&T customer for over 20 years. We have been through numerous plans and upgrades which can be challenging. This last upgrade is causing me to leave AT&T permanently. The corporate store AT&T rep mislead me to add a 4th line to get 4 lines at $25 each per line. This promotion ended in March and caused my bill to literally double. After spending 10 hours over 2 days in the store and 3 calls to AT&T covering another 2.5 hours of my time and frustration, this is unresolved. I am being financially penalized for a corporate store employees switch and bait tactic. The reps have been understanding but are unable to do anything about it! Good bye AT&T

AT&T wireless is horrible. My family left T-Mobile for a "cheaper" rate. We were scammed into a no contract with AT&T paying off our old phones. From the beginning was trouble. Some of our phones would not link to the service and the salesman "Jesse **" came out to fix the phones. Once fixed, we were instructed to keep our old phones for a week, just to make sure the new ones were working properly. Once the phones were working, I contacted Jesse numerous times to turn in our phones. My wife already turned hers in at the beginning of the deal. After 30 days we received a bill from T Mobile for the remainder of the phones.

This month AT&T cellular charged us more than $300 in additional fees related to (non-AT&T) WiFi-based FaceTime international calls, claiming that their satellites were “pinged” during several of the WiFi calls. We have made international calls using FaceTime on WiFi many times over the years, and never had any such cellular charges. We called customer service to discuss this, which consisted of two hours of useless bouncing around from one powerless perhaps well-intentioned script reader to the next. I have been an AT&T cellular customer for more than 25 years and today’s experience absolutely ends that relationship. These charges are predatory as far as I’m concerned, and the customer service experience was exasperating and tedious at best. Goodbye AT&T, I’m taking my three lines elsewhere.

It’s a one because I can’t give negative numbers. Just trying to add a mobile phone for a family member in hospice. Multiple phone calls more than 2.5 hours total on the phone only to be told I needed to go to the store. They checked my credit too many times over the process. As I write this I’m not sure they will be able to solve it. 😡 I would change carriers if I could.

We are very disappointed with AT&T Wireless because we sent our IPhone 16s to them under their promotional program, and now they are saying the program has expired for us and we can’t get our phones back so we are out over $900. Their representative told us she wished she had better news but there are no exceptions and there was nothing she could do. Very poor way to treat a new customer!

I was scammed badly. Fraud Department says it's all my fault and supports criminal activity, making you pay for it. Scammer had info and posed as AT&T. AT&T does nothing about scammers. So Who's next. Very disappointed with AT&T.

Worst experience upgrading my phone. Countless hours on the phone, loss of money from no phone and missing work calls and 18 days trying to sort it all out for nothing, if I were not responsible for the term I would tell them where they could shove it but apparently almost 7,000 (1 star reviews) people have had similar experiences and feel the same way and nothing has changed. So bitching about is purely for my own benefit. No change is happening because they DO NOT CARE. Any company being such a tight ass must have some pretty clean coins in their piggy banks!

If I could give 0 stars I would. To Whom It May Concern, I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion.