AT&T Wireless Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About AT&T Wireless
AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.
- Several plan options
- Includes streaming services
- Wide range of coverage
- Low limits before data throttling
- Not the cheapest plans
Helpful Reviews
What is AT&T Wireless?
AT&T Wireless offers a wide variety of plans for customers to choose from. These include both mobile share and unlimited plans. Each plan is available for one to four phone lines.
The company’s mobile share plans include:
- AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
- AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data. It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
AT&T Wireless’ unlimited plans are:
- AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
AT&T is also easily accessible and has more than 5,500 stores in the U.S. The company provides good international perks — select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. Reasonably priced add-ons are also available for other plans.
If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. The Starter and Extra plans only include standard-definition streaming. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.
AT&T Wireless prices
AT&T is most cost-friendly for families because the cost of each line goes down as you add phones. It also offers several discount opportunities for customers. Some businesses, schools or organizations take part in the AT&T Signature Program. Eligible customers can get discounts through participating companies. Discounts are also available for:
- Teachers
- Nurses
- Physicians
- Military
- First responders
Plan prices vary depending on the number of lines you have.
- Mobile share 3GB plan: $50 to $120 per month
- Mobile share 9GB plan: $60 to $140 per month
- Unlimited Starter plan: $65 to $140 per month
- Unlimited Extra plan: $75 to $160 per month
- Elite plan: $85 to $200 per month
AT&T Wireless FAQ
How do I find my AT&T Wireless number?
You can go to your myAT&T profile and check your contact info. Click on the “Phone” tab. Your AT&T Wireless number is listed there.
How do I access my AT&T Wireless account?
To access your AT&T Wireless account, you first have to create a User ID and password. Once you’ve done that, you can sign in and access your AT&T Wireless account.
Who owns AT&T Wireless?
AT&T Inc. owns AT&T Wireless.
Can you bundle AT&T Wireless and internet?
AT&T offers bundles for wireless and internet. Purchasing a bundle gets customers perks and helps save money.
How do I pay my AT&T Wireless bill?
AT&T Wireless offers several ways for customers to pay their bills. This includes by phone, online using the website or mobile app, in-person or automatically with a credit card.
Still have questions?
Is AT&T Wireless good?
AT&T Wireless is one of the biggest names in American cell phone providers. There are a variety of options for customers looking for cell phone plans, and customers can get unlimited or mobile share packages for up to four phones. It’s always worth checking reviews to see if a cellphone provider has good coverage in your area, but AT&T is a good option for those looking for wireless phone service.
AT&T Wireless Reviews
Filter by Rating
- (292)
- (231)
- (253)
- (381)
- (6,141)
Popular Mentions
- 4,889,664 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,889,664 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 17, 2026
By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.
Reviewed April 27, 2026
I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed April 16, 2026
So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!
Reviewed March 24, 2026
All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.
Reviewed March 9, 2026
The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.
Reviewed May 30, 2026
If I could rate them a 0 I would! Been a customer for over 10 years!! Verizon may be more expensive, but, they are #1. They mistakenly suspended my services 3 times! Yes, they gave me a credit, but, I had no service for a week!! A week! The credit?! They waived the reconnection fee! I’m over and done with them! Oh! You can’t even call customer service from your phone!! If you don’t have another phone, you are screwed! Just horrible! They don’t about their customers!
Reviewed May 29, 2026
The customer service is horrible. I was on the phone with customer service for 3 hours, then the line says you have exceeded the amount of time and disconnected the call. I waited for the call back, knowing the rep has my phone number but nothing. Such ridiculous customer service. I will be cancelling the moment I get a chance.
Reviewed May 29, 2026
I have been a customer of AT&T for only a few months and have never in my lifetime (I am an octogenarian) seen or been associated with any company where the customer support is rude, lacking in knowledgeable, and for the most part totally absent, as is AT&T. Their products are equally as shameless. I am a retired accountant, computer programmer and program manager and have had hundreds, if not thousands, of clients. I recommend that you think long and hard before doing business with this company.
Once you finally get a phone with this company, it took me over four hours, you will probably never ever get to speak to a customer service representative again in a normal lifetime. It appears that "in person" help is absent at AT&T. As pertains to internet…it is worse. While streaming, a caption appears on the screen that says “When your network is heavily congested, your video may not play smoothly.” Or, “are you still watching?” Or, “Too many streams.” Sometimes, these captions never disappear. You have to turn off the streaming unit (TV) and turn it back on again to regain viewing. Sometimes, that doesn’t work either.
If AT&T is a “Fiber” network, as they advertise and sell their product, these captions would never appear. Thus, it is not a true “Fiber to home network.” When it uses the word “congested” that means your internet access is shared with as many as 120 other people in your neighborhood. True “fiber” networks do not get “congested.” Thus, when you buy AT&T internet in my neighborhood, you’re getting something very similar to dial-up of the century past.
It is embarrassing to have friends over to watch a sports event on TV only to have these captions described above appear…and rarely disappear within a few minutes. Sometimes they never disappear. It is disappointing to be watching some important news event and have the program disappear. To close an ATT&T account and get another service provider, it takes three days or more. Monday: file request for transfer pin, Tuesday: wait. Wednesday: they tell you that you need to unlock the phone, another two-day wait. Finally, if you’re lucky, you can get a new telephone provider just short of a full work week. This process should take only a few minutes. My advice: stay away from AT&T.
Reviewed May 29, 2026
After so many years with ATT service I decided to switch with another company. Att is not a company that I can trust anymore. I went to a store and they offer me a free phone with a free line that I only need to pay taxes and 10 dollar fee. Without needing a line I decide to take it and give it to my son. Also they offer me a 44 dollar a month router internet to see if it works for me, if not I can return it, I also accept. Guess what, the router I received almost four weeks after because they delivered to the wrong address and when I received my bill they charge me 191 dollar for the free phone. I call customer service because I want to return the phone and they told me I can't because it was more than 14 days.
This people at the Hamilton store in Trexlertown PA are scammed. They lied to the customer offering free phones and line just to make the sale and then when you receive the bill and call customer service they said that you only have 14 days to return it. This is very convenient for them of course the bill comes every 30 days. At the time that you received the bill your 14 days expire. Also this people they have in customer service don't help at all. They are part of the scam. After almost 20 years with this company am switching. This company is not trusted anymore. They play with the bills. Every bill you find a new charge that add something without the customer ask for. Employees at att are not transparent anymore is a scam. Maybe the company don't know the kind of employees they have at the store and also customer service.
Reviewed May 27, 2026
With my recent experience with At&t, I have discovered they have horrible customer service and are consistently increasing the bill with “fees” that are unexplained. I have never been so unpleased by a service carrier. I will be looking to switch services.
AT&T Wireless Company Information
- Company Name:
- AT&T Wireless
- Website:
- www.att.com