eBay Reviews

Would give 0 star if I can, eBay customer service people will lie to you about policy unless you read word by word to them, and they could also just mute themselves so you just had silence until you decided to give up. Do NOT recommend this company, whether you buy or sell, there are other marketplaces, even better if you buy local.

Beware - Ebay's Buyer Protection Money Back Guarantee is not absolute; and if you make a very simple mistake, you will never get your money back. In one of their disclosures, you are suppose to know (and gee, doesn't everyone?) that if you at any point open a dispute case with your credit card company while ebay is investigating a claim, ebay will close your claim and refuse to ever re-open it; and yes, it is right there in the (very lengthy) disclosure - you all know the one - the one that is pages and pages long and no one ever takes the time to read.

I haven't sold on ebay in years, but recently listed a couple of items. Ebay fees are just plain ridiculous now, and I won't be selling there again. I've had better experiences using Facebook Marketplace. At least there, I wouldn't expect to be able to reach a human for assistance. The only thing worse than ebay's fees is their customer service (or lack thereof).

On 05/20/26, I bought a Water Boss water softener on eBay. The seller was Terry ** with 100% approval. I paid $535 plus the sales tax. As I opened the lid, I noticed that the support penal was cracked. The box in which the item was shipped was banged and warren out. I never took the item out of the box. I contacted Terry, sent him photos. He asked me whether there was any Styrofoam inside the package, and the answer was negative. I noticed that Terry had mixed messages: Money back guarantee to this item is not returnable. Another major issue was the mention of open box. This fact dawned on me later on. He wanted to refund me partially. I rejected it. I was to buy a new product, not faulty or used.

So, I was hacked for two weeks started 5/15/26. Someone changed my phone number and security questions on my eBay account. I’ve been with eBay for over 20 years, and during those two weeks, eBay kept telling me I would be able to recover my account. Today, 5/26/26, I called eBay again to get my account back, and they told me that because the phone number and security questions were changed, they couldn’t do anything. Even though I still had access to my email, and could verify my full name and mailing address, they still refused to help.

I have been buying and selling on eBay for more than 20 years, with a 100% positive rating and many satisfactory transactions. For a long time, I trusted eBay as a platform for serious buyers and sellers. Sadly, somewhere over the past years, eBay seems to have lost sight of what made the platform reliable in the first place: trust between buyers, sellers, and the marketplace itself. It has become increasingly difficult to navigate listings with confidence, especially for high-value or specialist items, because questionable listings and unreliable sellers appear to remain active while buyers are left to carry the risk. In my case, eBay’s response made this problem even worse: instead of protecting a loyal customer from a defective high-value item, eBay hid behind a procedural deadline and ignored the seller’s conduct.

They feel like just because it says delivered that means you got it so they sign on the fraudulent seller side without even listening to you. eBay knows all these scams with sellers supposedly shipping an item to you and then you never receive it but it’ll say delivered just because it says delivered does not mean it was delivered. You have all this proof that it was not delivered. You have the tracking number that no other carrier has or even heard of except that one carrier JCEX they are the only one or 17 tracking so they say oh it was delivered. No, it was not and then you got a fight to try to get your money back. You gotta jump through hoops but the fraudulent seller don’t have to do anything but take your money not mine. They won’t and once this dispute is over I’m done with eBay. It’s a wrap.

Headline: The "eBay Guarantee" is False Advertisement – Automated Negligence at Its Finest. ​Do not put a single ounce of faith in the "eBay Money Back Guarantee." It is a completely hollow marketing gimmick. I recently purchased a $50 item as a gift, and the carrier delivered it to the completely wrong address a block away. Because the automated tracking merely read "Delivered," eBay flat-out refused to investigate the mistake, look at the facts, or offer an ounce of real human support.

Very disappointed with Ebay Customer Service. I purchased from a seller that sent me the wrong item, seller being specifically Sun Pure Botanicals. They sent me the wrong item. I reached out to them multiple times with a picture of the wrong item I was sent. No response. I contacted Ebay Customer Service who gave the seller 3 days to respond. On the last day, Seller responded with a proof of delivery. Still I haven't heard anything from seller and I still have the wrong product. Ebay Customer Service then closed my case as satisfied. Can't reach them by phone. So, in essence, they sided with the seller and will not honor their Ebay Money Back Guarantee. After 24 years with Ebay and lots of business through them, I will be closing out my account. Very sad that Ebay has not stood by their buyers. We are the ones that bring the business to them.

I was at excited to finally like selling online and eBay made me think and believe all was well and good. Then after I had shipped out several items it said in my account that my money was on hold and that I should set up my account where I would get paid monthly so I could accrue more earnings. That's not why I started selling this stuff. I did it because I needed money to move. Well that couldn't happen because ebay allowed a customer to keep my supposedly damaged camera in shipping and made me refund the entire amount of money to the buyer. So now when I need money im out several hundred dollars and I got to accept it for what it is.

eBay customer service is basically no customer service whatsoever! They are totally, 100% ALWAYS on the side of the seller, and trying to get a "case" resolved with them for an item I purchased but never received, was worse than having wisdom teeth removed.....ALL AT ONCE!" :-( Customer service is a joke. Unless you do business with a seller who has integrity and good customer service, you're literally screwed. You may as well flush your hard-earned money down the toilet. Seriously, they DO NOT CARE about the buyer. Just the seller. Period.

eBay cancelled negative feedback at the request of the sellers more than once. I've shopped and sold on eBay for 20 plus years and their policies have cost me thousands of dollars as a seller and cancelled negative feedback I have left for crooked sellers.

I was a seller on eBay in the early 2000s, and it was a great experience. Now it has changed greatly and it's a very negative experience. First, when you print a so-called discounted rate shipping label, a few days after you ship, you get an email from eBay saying "Your item cost more to ship that we thought so we are deducting another $18 from your account", and they seem to do this with regularity. Second, they prompt you continually to "promote" your listing, when you look and look and can never see what the cost for this is, but afterwards when you DO see what that "service" cost, it's astronomical! When you sell an item specifically saying, No Returns Accepted, a buyer can easily scam saying there was a screw missing, etc., and demand a refund and eBay will FORCE you to refund. As a seller I am FED UP and will immediately seek other places to sell items. eBay is the only one making money, I quit.

I was a seller on eBay for about 6 years. They have no protection for sellers from my experience and their fees they base off of the total amount with shipping, cost of item, and taxes. They are ripping people off and they should be ashamed of themselves. Because they have the traffic they charge sellers whatever they want. I’m currently taking my stuff off of there. Today was the last straw. I got an order for an item that was $1.99. Buyer paid shipping and taxes and my earnings were $-0.26. Yep that’s right, about 125% they took and I now owe them 26 cents. I don’t recommend selling on here if you want to make even a dollar!

As a seller on eBay with 100 percent positive feedback I can honestly say their customer service sucks. If you talk to an agent they will all tell you something different and no matter what you say the last customer service rep said they don’t care. I feel like they all just lie because they do not have the power to do anything which defeats the purpose of even have phone support. I wish there was another big company like eBay to sell my items on. I would leave eBay so fast.

eBay has non-existent customer service. I recently placed an order for a printer power supply and provided the correct address, but when the order was issued to Tekswamp-llc, somehow the address had the wrong city and zip code. The item was reported delivered but that is impossible because the address is non-existent. I tried resolving the problem with Tekswamp-llc and eBay but got nowhere. When I went on eBay to look at my order, that too was not available.

Worst ever experience. Worst customer experience, can’t get live agent and automated system is lying that agents aren’t available.

Ebay has become all about big business. I'm an occasional seller & recently sold a phone. They're insisting on holding my funds for 12+ days. Claiming "since I haven't sold in awhile". It doesn't take a big company like Ebay more than 2 business days after delivery to clear me. Plus their fees are outrageous. I have other things to sell but it won't be on Ebay

I just wanted people to know that you can scam eBay. A buyer bought a pair of shoes -$80. They tried to return them because they didn’t fit. I declined the return. They opened another one because they aren’t very intelligent: eBay refunded them immediately and they got to keep the shoes. About a year ago, I sold a candle set. The buyer kept it for weeks, and then opened a not as described return saying they were dirty. And sent them back damaged. I opened a claim, and they refunded me the shipping and item cost, but they charged me $18 in shipping the damaged item back. They said that sellers are responsible for paying for return shipping, and typically do not get refunded initial shipping, even if the buyer has lied. eBay scams their sellers, and apparently buyers can scam them too!

I’ve been waiting on my hat for over a week. The seller or eBay won’t refund d my money back. I’ve been scammed. I will never use them again. It’s ridiculous. It’s like they are protecting the seller against me. I paid my money and can’t get my item.

eBay is an absolutely *criminal* company that has a corporate policy to rob honest, hardworking sellers on the platform of their funds--all so they can unjustly collect interest off those funds for weeks or longer. I sold a collectible and created a USPS label through the platform; shipped the item *same day*; and it was delivered the following morning. My Seller dashboard immediately showed the item as delivered, and the USPS website also confirmed delivery at 11:23am to the buyer's zip code. The buyer left me immediate positive feedback. Easy, right? Wrong. eBay chose to place my funds on a 30-day hold, citing a non-existent issue with the tracking--even though their own tracking number clearly showed it as delivered. So, I called Customer Service, assuming it would be a quick and easy call to get my funds released.

I have been a seller on eBay for 4 years and eBay is holding my money with no good explanation. I did have my account restricted in February but I reconciled it and received a message from eBay on March 22: Success! All Seller Privileges Restored. Hi Shannon, Thank you for resolving the open issues. Your selling privileges and listings have been fully restored. To maintain marketplace safety, funds earned from your sales will be available for payout within 3 days after delivery confirmation of the item. After we’ve seen ongoing confirmation of successful deliveries, you’ll start receiving your funds again 2 days after the buyer pays. We appreciate your cooperation. If you have any questions or concerns, just get in touch. Thanks for being part of the eBay community.

eBay has the worst customer service of any company I have ever dealt with. You have a choice between their pre-written issues or talking to an AI chatbot which can't answer any issues. And they always circle you back to help articles. I sold $25K with them last year and I have NEVER been able to get them on the phone. I'm starting to move my product to other sites because of this lack of concern for their selling clientele. The only ones they make happy are their stockholders.

eBay is a thief. Refusing to release my money which has been in their possession for 16 days now. No end to the funds hold in sight and no explanation for why. Not a darn thing I can do to facilitate the release.

Seller was a Chinese Hoax! eBay did not Honor their money back guarantee. So I went to Amazon.

I sold an engine on eBay on april 15th 2026. Website stated I would be paid within 3 days of delivery which was bad enough, but they are now holding my 2K because buyer had me ship to different zip code. His was residential and his daughters was a business. Now they say it will be May 17th before they release my funds and yet have proof of delivery! They say they can't over ride system to release my funds. I'm not stupid, yes they can! So they get interest off my 2K for a month and I'm without my money and they made an additional $350 fee off my sale!! Don't use ebay!!! We are a small family business and they are hurting us!! And don't care. Deborah **-Evolved Auto

I purchased a Hurricane juicer from eBay. It says delivered, but I never received it. It did not state where it was delivered. I was home that day, and I also have a porch and mailbox. Where was it delivered? Please help. eBay has closed my case, but I’m so livid and disheartened by the way they handled this.

ebay keeps blocking my account for no reason, they collect the funds from the buyer and hold it for as long as they want with no explanation or reason. After calling their customer service more than 10 occasions they tell me that I have to wait for all the items I have sold in my account to be delivered even if the funds for items that have been delivered and 30 days have passed so they can pay me. This is a new seller account and I have followed all of their rules and regulations. Not fair and illegal their practices. As of today 5/4/26 my account has been blocked twice for no reasons with more than 20 days and the funds on their possessions.

Ebay nickel and dimes sellers and buyers with taxes and seller fees. I issued a refund because buyer used item two weeks and returned to me, so I did a partial refund, told that shipping label will be returned to me and transaction fees adjusted. eBay charged buyer 43.95 and gave me 11.74 from my own sale. I don't think that is right or fair calling eBay they were nice when asking for return then after they collect their fees and money calling to get my share that didn't help or understand, eBay is a scam.

eBay encourages fraud and does not care about long-time buyers or sellers. Scammers are allowed to flourish. I had a buyer return a $300 item for a false arrived damaged claim. They sent a mail piece to an address in my town to have their return show as delivered. (USPS tracking does not show recipient or street address, only town.) I had the supervisor at my post office confirm that this is what happened. The supervisor told eBay that the package was addressed and sent to someone other than me. They also offered to show visual evidence. eBay did not care and told me they were not going to reverse their decision to side with the scammer. They know exactly what is happening and could stop it with a few simple policy changes. They choose not to!

I'm a new seller on eBay. At first I was so happy with the way that they do their thing. I was happy with how easy it is to post stuff, how they're able to give you an idea of what the item costs. You know what it sold for so I was happy with them until I seen their fees. Their fees are ridiculous. Okay I'm talking about I've sold just an example out of 10 items that I've sold for each item over $10 I've only got $3 payout from them. I am so mad. I'm so dissatisfied. If you are on eBay trying to make money just saw your stuff do not promote your listings because they will rob you!

DO NOT SELL ON EBAY. The seller fees are a trap. I listed an item. I ended the listing. eBay still has the nerve to keep charging me the listing fees. I am jumping through hoops to get someone to assist. NEVER AGAIN!!!!

This is the absolute worst company on the Earth. Do not buy anything from these people. Every single person, every single seller, every single experience, every single piece of crap is all just a bunch of crap that has nothing to do with what you ordered. I will never ever trust this company again. This is the absolute worst company on this Earth. Let this thing die.

EBay became a nightmare!!! Dishonesty, Hurd to talk to customer service. Worst service ever. I was 7 years with eBay, no more!

Purchased a cell phone new in box so I felt good about the purchase. As it turns out T-Mobile says it's a stolen phone so good luck! Now I'am out 400.00 and ebay is 0 help.

eBay is a bunch of crooks. They keep your money and then you have to buy a print label for $11 more? I just bought some shoes that supposedly had a guarantee, but the miserable seller doesn't even answer my emails. eBay says I have to talk to the seller to reach an agreement? So this money-back guarantee includes begging the seller for your money back when something doesn't fit? Bunch of idiots. Dishonest.

I sold an item for 19 dollars and after the fees I received 13 dollars then 2 weeks later I was charged 41 dollars which means I was -27 dollars for an item I sold for 19 and I will never use eBay ever again!

eBay keeps glitching my ability to send offers to customers. I lose $1000s because of this. For over 5 months, ebay refuses to fix the problems.

I used to buy and sell on eBay all of the time. It used to be great. Not anymore. The last time I bought something on ebay, I received a faulty auto part and they gave me an offer to keep the part for 1/2 price if I kept it. I was able to use parts off the new one to fix the old one so I took the offer. Then I get a notice that I am permanently no longer allowed to use ebay. WTF!!! No loss, Ebay is a joke now. They have no buyer protections. I even requested the reason why I was blocked from using my account and they could not give me a reason. Just an automated message. I would never use them again.

Beware on buying China or Japan new phones with a warranty, not honored in the US. I lost my money on a 2-year warranty, phone went out in 3 months.