eBay Reviews

I have been a member of eBay for 15 years & in the past, if there was an issue with a purchase, there was a phone number or email to help correct the problem. Now there is nothing but "Help articles" and the promise of eBay Moneyback Guarantee - except all the Need more help options send you in circles back to the same articles! So frustrating! So I went online & searched for eBay customer service number - I am within business hours listed and simply being sent back to the website for more articles & then am cut off! Buyer Beware! There is NO EBAY MONEY BACK GUARANTEE if there is no customer service to help!

This was, without a doubt, the worst customer service experience I’ve ever had. Delays, excuses, and repeated requests for more time—yet my issue was never actually resolved. I was patient and gave them every opportunity to make things right, but instead of solving the problem, I was left frustrated and disappointed. To make matters worse, I was eventually asked to change my review because the employee claimed she needed the money to buy powdered milk for her child. That is completely inappropriate and has nothing to do with resolving my legitimate customer service issue. I would not recommend based on my experience. In fact I even forced my computer to block eBay on all web browsers. Never again!

I placed an order 2 moths ago not delivered. Seller keeps moving delivery date and eBay will not refund the money. Disgraceful. Buy from Amazon.

eBay vendors from China need to be permanently banned. They are stealing money from American customers without shipping items purchased by the customer. eBay needs to be held accountable.

AI customer service is a joke. Too many crooks on eBay for me.

Just read through the many angry reviews of this company of scammers, frauds and thieves. Deliberately run by demonic AI that keeps you in an endless feedback loop that ensures you never get a refund or resolution. They also manipulate to automatically give themselves a 5 star within 7 days and ensure you can't leave a bad review on the site. That's why they have 5 stars on eBay and 1 on here. Scammers know how to exploit the system and eBay could not care less. Legit sellers and buyers alike get screwed by this evil company.

I purchased seat covers for my Corvette thru Ebay from Iggeecustomseats. The product came in and wasn't of the quality I expected not the fit that I suspected. I entered a review. Iggeecustomseats replied to me quickly and they offered to just return my money. But the review comes thru Ebay. I explained the credit card I ordered the product thru was closed and I don't deal with the credit card company anymore. He said contact Ebay and work it out with them. Well searching their website, of course they do not offer a phone number. So I used their AI. Their AI said the only refund that could be made would have to be thru that credit card. I asked about using my debit card?, my checking account?, an Ebay gift card? The response was NO NO NO.

What a vile and rude company. They screwed me out of money and then banned me. I was a customer, buying and selling for 25 years. No seller protections, a system that is dystopian and 'support' staff who clearly hate the world.

International shipping sucks. The seller was great but e-Bay hides fees you don't see until after the fact. I purchased an 8 dollar items and paid the normal shipping fee. They stated there would be a import fee which there was an 3.00 fee but what they did not list was on top of paying UPS shipping fees there would also be a 25 dollar broker fee. Now this just put the item at over double the cost. And it is too late. The item is already shipped and past customs. Pay it or forfeit it. There is no return it unless you want to pay more and return ship and return broker fee.'

They’re nothing, but a bunch of thieves, scam, artist, and frauds! I just bought a Boat off eBay when I went to pick it up. The owner told me he never donated or sold it. And I needed to get my money back because I had just made a father and purchase. I contacted eBay who gave me the runaround. I submitted all my fax payment, metes, and all the emails that they provided to me with the invoices with the eBay stamp, and the 30 day moneyback guarantee and what not. It was all a lie!! eBay used every excuse, possible in the book to drop my claim as soon as possible and investigate no further into these thieves !! condoning their behavior, and allowing them to continue to scam People and Steal people's money under their business platform. Makes them just as guilty as the team themselves in miles.

Ebay has mislead fees. They stated. "List up to 250 items for FREE every month." I could not find any any other information about other charges. AI is not helpful. It repeats policy and procedures. The explanation about how shipping are processed and charged is lacking. I regret using EBay as I had 9 years ago with to fraudsters using eBay to take advantage of buyers. I learned early on and cancelled my account. It has been difficult to speak to a live person until today. I again am closing my account. Ebay needs to improve customer service.

Ebay's useless AI or whatever keeps flagging my listing as counterfeit even though they are not!!! 🤦🏾‍♀️😡 How can I do business without protection against their own useless system!

I'm writing this review based on the handling of my return of the item that I wasn't satisfied with as well as my return that I've yet to receive from eBay as well as businleatherhub who provided this ordered that didn't meet my expectations. I contacted the vendor as well as eBay. Neither have refunded the my money despite the item being returned to eBay over two weeks ago. My confidence in ever ordering again from eBay "who I've used for years is highly unlikely. businleatherhub It's s the site that sold their product through eBay. I don't and didn't feel protected from fraud.

eBay is a complete ripoff for sellers. I’ve been waiting over 30 days to be paid for an item I sold and shipped out that buyer received on June 27. This buyer threatened an attorney on me and everything else but yet here it is over 30 days later and eBay still hasn’t released my funds of over $400. Customer service is also a joke. I don’t recommend anyone using eBay as selling platform. They are scamming sellers.

Being a new seller since June, I'm extremely dissatisfied with eBay's customer service and their policy of using AI to help instead of actual people. The issue is that a fraudulent buyer pretended to make a purchase and then complained about the product by switching it with a damaged one, and then they demanded the seller to issue a full refund. Instead of looking into it, eBay made their decision solely in the buyer's favor and ignored the seller's comment regarding the original card was switched (It was not the same card below that was sent to the buyer.) eBay forced the seller to accept the return even though the seller's listing said "No Return Accepted" and provide the Seller without any further explanations regarding the buyer' claimed. Can they take the funds from my earnings if I don't agree?

eBay provides a platform for sellers to hide their identity while not refunding your money on. Scammers and eBay work together to make profits, lost 500$.

It’s impossible to get a human being or ready access to a customer service number on the main homepage. This is shameful. File a report with the seller not responding in over 10 days no response. I’m ready to pull my account that customer service number should be clearly listed on the main homepage, no questions asked there’s no transparency with this company. They do everything they can to make it difficult to get a hold of a human being on the phone. This is unacceptable to me.

They allow fraud on their website and when you try to report it they put you onto a returns service which obviously doesn’t work as the seller hasn’t shipped you anything. Then it is impossible open a ticket and get help until you have returned the non-existent item.

Recently shipping costs have increased as a seller from 30%-45%. This is far above the recent price increases announced by USPS. Trying to address this with eBay customer service exposes how poor their training of agents is and how widespread the issue appears to be. After being placed on hold for over 30 minutes waiting to talk with a supervisor I finally hung up. As a seller for over five years and having sold 20,000+ items, it appears it is time to move my business to another platform.

Items sold on eBay and were delivered. They refuse to release my money now and demand I wait a week to get the monies I earned on their site.

I sold an item with the box dimensions 14 x 20 x 10 in, yet the customer claimed the box was 15 x 20 x 11 in, which first of all isn't even a real box size, second I got charged more for it. I go to customer service and there is nothing to contact eBay, you can only talk to an ai chatbot that gives you the some response every time. I said to the chatbot, you are useless, and it gave me a response saying that buyers can change the box dimension sizes. This app is horrible. Do not recommend.

So sick of typing out the whole story, especially cause they obviously couldn't care less about their reputation or they'd actually address some of their millions of unresolved complaints. Best I can summarize mine is they have been holding MY money hostage for over 3 weeks now. For absolutely no reason. Sold my items, packed and shipped on time, delivered early, positive feedback and zero issues. As a seller for over 16 years I've had zero complaints or issues, and 100% positive feedback on both sides. Now their new Ai system determines if you're worthy of getting your own money, and apparently I'm not.

Purchased an item he showed to have one available $$137 plus tax. Never received and they refused a refund and eBay did nothing about it. Will Not Buy again.

A seller by the name of “tuba06” scammed me with a Ninja blender. He promotes himself as a legit eBay seller, but he is not. I put a complaint in eBay and I wrote a review so other people don’t get scammed, but nothing happened and “tuba06” erased my review. That’s already a scam. This scammer tells you your item has been shipped and he provides you a fake DHL without your address on it and tells you the item has been delivered. He even makes a fake name “Jose” for the delivery recipient. The package is never delivered and you lose your money.

I have purchased several items from eBay but this is the first time I am dealing with a terrible vendor. No delivery after two weeks and no clear way to cancel since item showed shipped. However after two weeks, the tracking info still show item was still in mainland China. I contacted the vendor for a refund but was put through run around. When I contacted eBay for assistance, I was put through more barriers. No human agents, just online process that closes requests without resolution within 30 minutes. eBay has no customer service or care for the client.

This feedback is about EBAY, not the seller. On June 29, 2026, I placed orders for canna lily bulbs/rhizomes with many sellers on various platforms, one of which was EBAY. All companies/platforms sent me confirmation emails for the orders, including EBAY. Four days later I received the merchandises from all sellers except the one from EBAY. I waited 10 days and contacted EBAY customer service. EBAY does not provide a phone number, but communicated with me by AI. I gave AI my name and order number. It told me there was no record of my order. I specifically asked to be connected with a customer service representative. AI said it would not connect me because there was no order record.

I just started selling on Ebay 3 weeks ago. Verified my account, made 35 sales and deliveries and my funds are still on hold. Everyone I speak to is literally **, they lie, they transfer me, hang up on me, and tell me about different restrictions and different dates my funds will be available every day. So basically I have to call back every 2 days just to check and see if my funds are available. 3 weeks later and still no. My funds for deliveries are showing available in their system, but yet I still cannot withdraw them. This is the worst platform I have ever dealt with.

"Your listing contains a policy violation." Okay, so if I am selling Xboxes, and I mention the word "model" because their AI system reads the letters "M,O,D" in model, it sees that as a "modded" console and instant takedown. Oh and competing sellers can petition to have your products removed and get you banned. My experience as a seller has never been worse, and I am wholeheartedly looking for a new platform. eBay's customer service is beyond trash. You can be blatantly scammed by a buyer and they will still refund them and force you to take the L. I hate it, I wish there was other options.

Customer service agents blatantly lie and have no clue what they are doing so if you don't understand the rules that change everyday, I get at least 4 emails a day lately revising everything. Was once a decent place. Now it fake everything and they don't care.

Refund for fake purchases. I lost a lot of money for misdelivered packages. I have a doubt these packages was really shipped.

I sell on eBay for 16 years. I sold Chanel sandals, brand new in the box, sold through eBay Authentication center, eBay said that sandals are Authentic but damaged. I sold absolutely brand new, packaged with care. eBay ruined the item… I lost $1600. I opened a case against eBay, I asked them to check cameras - they don’t care!!!! On the first photo what I sold, on the second photo what I got back from Authentication center, but sandals are Authentic… It is unbelievable!!!! I am very disappointed! eBay thinks that eBay is a big company and sellers will keep their mouth shut????

Horrible service. I lost 14,000 dollars on an item. I shipped it to a customer following eBay policy guidelines, then they allowed the customer to choose 4 different reason to return the item which were all lies. The customer never returned my item nor provided a tracking number and then eBay refunded them 10,000 from my bank account leaving me with nothing. Every time I call them I end up in the Philippines and then get transferred around 4-5 times then hung up on. It's been like this every day for a months SMH. This is pure evil. I have no money, no products no return, no tracking and they refunded the customer. SMH THIS IS EVIL!!! And I can find help anywhere. :-( I just want to die!!!!

I have been selling on eBay for about 10 years with 100% feedback from my customers. The problem that pushed me over the edge is that when I would renew one certain item for some reason it would charge me reserve fee even if my item has not sold. I tried to explain this to the agent on the chat feature 'cause you can’t call them but anyway I have never did business like this because they get their high-ass fees once the item sells but the agent declined to remove the charge so I decided they don’t deserve to be a partner with me. The communication is piss poor and all they care about is taking money out of people's account with no explanation. You do not have the right to do that without explaining why I had to push to find out why this happened to me. Get it together eBay. Shame on you!

Ebay is a sham. The set up is terrible. They encourage you to use their shipping estimate and then underestimate so you end up paying for shipping! I also had a customer cancel before I shipped and was charged for that as well! The process is so ** up and complicated that it's not worth it at all. And it is hard to tell if you are being ripped off. I had some very expensive Lilly Pulitzer vintage. I pulled the rest and will never do business with them ever again! All the fees and BS is meant to confuse you! Absolute BS. So disappointed.

Auction cut offs allow for a lower end price than buyers are ready to pay... By waiting until the last seconds and dropping a big bid your price goes up slightly but nobody else can beat it in time. Then there are the fees taking a bite out of the price. The return guarantee only applies to domestic purchases... I accidentally ordered a tee shirt from England without realizing it... Though I hit XL then sent a child's size, then to fix that they sent a medium size... Then they gave a return address in Washington with a foreign postal code that The Post Office could not accept... Then later they changed it adding "England" accusing me of mailing too late so no full refund... On top of that they mocked me for not knowing European sizes while they later admitted knowing nothing about U.S. Postal charges.

Shipping changed its rates, now left owing for selling in Ebay due to their high selling fees…. If selling anything under $20 across borders it's 99 percent not worth selling and shipping

Absolutely the worst customer service I have ever experienced in my life. Stay away from this company.

I bought Rimmel London mascara for $14.06 from seller Skater5269 and was completely scammed and did not receive it. eBay refused to help me. Do not trust either one. Skater5269 is a crook!

Horrible selling fees and incompetent customer service. Their system is screwed for individual sellers and targeted to reward large companies.

I had an item first time with Ebay. It was a doll- that sat for a long time with frequent price drops. Someone form CA inquired about it- Ultimately I did not understand the shipping process nor was comfortable with the platform of selling, like I said I was new at it. I stated getting emails that the "potential buyer" made a complaint that she purchased this doll and never received it. It is a lie, I never sold it or shipped it and I am being penalized because ebay chose to believe her- and took money out of my bank. I am disputing this again explaining over and over the same explanation. Very disheartening!!!