eBay Reviews

As a seller I found listing very easy but finding out the payouts and when you're going to get paid out, how you get paid out, I always get messed up. Shipping prices thanks to eBay and so I never get reimbursed or I lose about 10 bucks usually because of the price of USPS. Then eBay doesn't really reimburse you correctly I believe for your shipping. They take percentage out of your shipping. And then they charge taxes. It's none of their business. Thanks to USPS they basically make an item that's let's say worth a hundred bucks no longer worth a hundred bucks. It's worth 50 bucks because it costs 25 bucks to ship a comic book let's say which that's what it costs to ship a comic book without any damage to it.

EBay is the worst company for buyers. I bought a statue worth $515.29. When the seller refused to pay me back eBay did nothing about it. You cannot get a hold of a person, a live person and when you go to eBay, they just have automatic comebacks. I will not buy anything else from eBay. It is just horrible place to buy anything.

I have been a seller and buyer on eBay for about 30 years and YES it has gotten worse and worse, you can see the decline on a monthly .... ebay is a shell of the company it used to be .... I am reading a lot of complaints here about sellers on here and about how ebay always sides with the seller .... NOT, NOT even close to being true.... I have sold a few thousand items on ebay mostly patches but every time a customer complains ....ebay takes their side before they even look into the matter. I do still have a 100% rating, but from what I see eBay needs to really revamp and rework its operation .... They are falling faster and faster every year ....

Can't get any help. Didn't get my package, site doesn't work. Can't log on. Tried repeatedly spent hours. Th. I don't think I'll ever use eBay again.

I sold a graded Pokémon card (SGC 7 holographic Dark Charizard) through eBay auction. The buyer paid and the item was shipped securely using standard protective packaging for graded collectibles. After delivery, the buyer opened a return request claiming the item was damaged. I accepted the return request in good faith and followed eBay’s return process.

Such a disappointment, Sold a high value item, followed all the procedures and processes. The buyer confirmed delivery and satisfaction with the transaction after a week. But eBay retains the funds for 31 days. Contacted the joke of eBay support, no clue what they are doing or even any clear understanding of how to help, they simply read off a script for each keyword they hear. And on top of all that, the exorbitant fees they charge, you get nothing from them except a popular platform. That’s the key to get change from them, use other platforms.

eBay is horrible. They have no customer service. You can't ever talk to a real person. Their voice activated system is worthless. I bought something, it was fake. I've disputed it. eBay says to give the seller 2 more days to respond. Its been 5 days. Nothing. I try calling eBay and can't get through the gauntlet. And, or course, they'd never keep a commitment and call me back. I hate eBay so bad. I absolutely hate this company.

Ebay customer service is horrible. Automated phone service is retarded and eventually hangs up on you. If they go bankrupt I would not be surprised. If Consumer affairs actually makes a difference I would be surprised.

Ebay is a scam. Someone buys product from you, claim they don't want it, don't return it and ebay gives them their money back. Seller left with nothing.

I had an account on eBay for 2.5 years, the last year has been an absolute nightmare. Customer service has been absolutely useless, and I have actually witnessed as a seller, buyers attempting to scam me, after receiving product making a claim that it was damaged and demanding a refund and if I refused, they threatened to send it back damaged. As a buyer, I have witnessed sellers that have sold products and not shipped, I later found out that they were scammers. I received my money back, however, I was told by customer service that it happens from time to time, as a seller, I know for a fact, you cannot create an account on eBay and accept money for goods unless you prove who you are and verify your bank account. It is impossible to set up an eBay account without verifying you are real.

I would be ashamed of these reviews, nope, not eBay, ohh, the power to rob people is so humbling to them, thieves covering thieves. Covering their greed, gf eBay. Good riddance.

There is no one to help you! As a seller, I have been ripped off! I do not, did not and never will receive the money from a sale, and yet I refunded the order and that money was taken out of my account my bank account, my money, mine! I never received any payment in the first place. The payments are withheld by eBay, but when there is a refund, eBay takes it from the seller without ever giving the seller the money in the first place!

I purchased a item and didn't receive it. Then I contacted Ebay for a money back guaranty. What a laugh! I waited a month with no response on getting my money back. So I went to our bank and filed a claim on Ebay and got our money back in 2 days. Why did I have to go through that? So Ebays money back guaranty is crap.

ebay is horrible for anyone trying to do business find someone else to sell your stuff stay away from ebay…

Customer service at eBay is non-existent. Relying on AI to answer issues which lack effectiveness. Direct customers to use eBay help site, which is worthless and does not answer any questions. Called 866-540-3229 and it directs you to the help site and then hangs up. A multi-billion-dollar company having a rating of 1.3 out of 5 is true characteristic of "LACK OF CUSTOMER SERVICE" protocol for eBay.

I bought a ps5. The seller had a 30 day return policy. I sent it back after only two weeks using the return label provided by the seller. A day after shipping it, eBay messaged stating that the buyer had received the product and that I would get refunded by the 17th. I was shocked because I had just shipped it. The seller stated that they didn't receive it and eBay suspended my account. Upon looking at the tracking #, I noticed that the ps5 is on the way, scheduled to be delivered on Friday. Still, eBay refused to reinstate my account, which means I can't get the money back, even if I can prove that the ps5 will be delivered on Friday. I am done with eBay.

Very difficult to contact eBay, all automated, which doesn't really address all issues, sellers don't honor their warranty, and eBay does nothing. I stopped buying on eBay, every time a warranty is denied I lose money. No more eBay for me.

I bought a brake master cylinder on 4/6/2026. It failed after one month. I tried to return it with no luck from eBay or Parts Geek, who sold it on their website. I have no other option but to file with my credit card company.

I will no longer sell on eBay because of their ridiculous shipping and payment policies. I have been a “member” for 24 years and used my own shipping methods/pricing and PayPal, which was mostly flawless. I recently listed and sold three items in which eBay was allowed to “figure” shipping prices and add to the sale price. I would have lost over $100.00 because the ** eBay estimator. Fortunately I contacted the 2 buyers who sent checks to cover the actual costs. However my last sale eBay add their shipping charge and invoiced the buyer, who paid? And I just was paid for the item before I sent it. This buyer has not responded to three messages so I not send it until it is resolved. Good luck with finding a number to speak to a real person. I will no longer sell on eBay. Greed…

I'm not sure when it went down, but eBay as we knew it is gone. You cannot get a hold of a human being without going through an AI chatbot for 10 minutes, and then someone calls you from another country. That's fine but it's the fact that they changed it to that model to save money. I sent a 3-pound lamp through eBay. The buyer didn't like it, so I refunded her and had to eat the $13 in fees. A week later, they email me saying the 3-pound lamp that their AI software chose, by the way, was really 25 pounds, and they took $90 OUT OF MY BANK ACCOUNT! I spoke to 5 different agents, and they made ME DO A DISPUTE WITH USPS! I didn't mess up. This should have been through eBay and USPS. I was done with my part! I've also contacted a lawyer.

I purchased a $1300.00 item on June 2, 2026 and was notified June 3, 2026 by the seller that the item was broken and he would not be shipping the order. I asked for a refund and was told he could not find a way to issue it and to contact eBay. They would not allow a claim until June 11, 2026 as that was the last estimated date of delivery. When I filed a claim I am then told that eBay will not “step in” until June 17, 2026. It is now more than 2 weeks that I have been trying to get a refund! Their customer service department recognizes that the item wasn’t shipped but yet will not authorize a refund!!

They do not honor the money back warranty. IT GOES BY TRACKING ON SHIPPING. Seller sends fake tracking and eBay will not do anything.

Found a good price on a New Dell G3 15 3590 Series Laptop Palmrest Upper Cover With Keyboard Kit for $55 CAD located in China. To the U.S., it's free shipping through eBay Speedpak, but to Canada, the free shipping option isn't available; it's over $57 bucks Canadian to ship here. I spend around 8-10 thousand a year on eBay, and this is how they treat good customers in Canada. eBay has really gone nuts the last year with shipping prices to Canada, average $100 to ship a $50 laptop, they've basically shut out buyers from Canada with their greed.

The listing offered the eBay money back guarantee. The item received didn’t even come close to the description, specifications, and pictures. I sent the seller a refund request which was denied. I then opened a case with eBay and even though they stated their guarantee it was quickly denied by their automated response. I do not trust eBay anymore.

Bought item 3-18-26 for $3,315.88. Returned 3-24-26 unused to seller. Ebay removed funds from seller's account. Tried 22 times/phone calls/emails to get Ebay to return funds to my credit card. As of 6-8-26 they have not done so! Even seller tried to get them to refund my money with no success. I am preparing to take this before a Judge with a mountain of overwhelming evidence as my last resort! As of 6-8-26 I would say they are crooks/thieves. BEWARE BUYERS!

Would give 0 star if I can, eBay customer service people will lie to you about policy unless you read word by word to them, and they could also just mute themselves so you just had silence until you decided to give up. Do NOT recommend this company, whether you buy or sell, there are other marketplaces, even better if you buy local.

Beware - Ebay's Buyer Protection Money Back Guarantee is not absolute; and if you make a very simple mistake, you will never get your money back. In one of their disclosures, you are suppose to know (and gee, doesn't everyone?) that if you at any point open a dispute case with your credit card company while ebay is investigating a claim, ebay will close your claim and refuse to ever re-open it; and yes, it is right there in the (very lengthy) disclosure - you all know the one - the one that is pages and pages long and no one ever takes the time to read.

I haven't sold on ebay in years, but recently listed a couple of items. Ebay fees are just plain ridiculous now, and I won't be selling there again. I've had better experiences using Facebook Marketplace. At least there, I wouldn't expect to be able to reach a human for assistance. The only thing worse than ebay's fees is their customer service (or lack thereof).

On 05/20/26, I bought a Water Boss water softener on eBay. The seller was Terry ** with 100% approval. I paid $535 plus the sales tax. As I opened the lid, I noticed that the support penal was cracked. The box in which the item was shipped was banged and warren out. I never took the item out of the box. I contacted Terry, sent him photos. He asked me whether there was any Styrofoam inside the package, and the answer was negative. I noticed that Terry had mixed messages: Money back guarantee to this item is not returnable. Another major issue was the mention of open box. This fact dawned on me later on. He wanted to refund me partially. I rejected it. I was to buy a new product, not faulty or used.

So, I was hacked for two weeks started 5/15/26. Someone changed my phone number and security questions on my eBay account. I’ve been with eBay for over 20 years, and during those two weeks, eBay kept telling me I would be able to recover my account. Today, 5/26/26, I called eBay again to get my account back, and they told me that because the phone number and security questions were changed, they couldn’t do anything. Even though I still had access to my email, and could verify my full name and mailing address, they still refused to help.

I have been buying and selling on eBay for more than 20 years, with a 100% positive rating and many satisfactory transactions. For a long time, I trusted eBay as a platform for serious buyers and sellers. Sadly, somewhere over the past years, eBay seems to have lost sight of what made the platform reliable in the first place: trust between buyers, sellers, and the marketplace itself. It has become increasingly difficult to navigate listings with confidence, especially for high-value or specialist items, because questionable listings and unreliable sellers appear to remain active while buyers are left to carry the risk. In my case, eBay’s response made this problem even worse: instead of protecting a loyal customer from a defective high-value item, eBay hid behind a procedural deadline and ignored the seller’s conduct.

They feel like just because it says delivered that means you got it so they sign on the fraudulent seller side without even listening to you. eBay knows all these scams with sellers supposedly shipping an item to you and then you never receive it but it’ll say delivered just because it says delivered does not mean it was delivered. You have all this proof that it was not delivered. You have the tracking number that no other carrier has or even heard of except that one carrier JCEX they are the only one or 17 tracking so they say oh it was delivered. No, it was not and then you got a fight to try to get your money back. You gotta jump through hoops but the fraudulent seller don’t have to do anything but take your money not mine. They won’t and once this dispute is over I’m done with eBay. It’s a wrap.

Headline: The "eBay Guarantee" is False Advertisement – Automated Negligence at Its Finest. ​Do not put a single ounce of faith in the "eBay Money Back Guarantee." It is a completely hollow marketing gimmick. I recently purchased a $50 item as a gift, and the carrier delivered it to the completely wrong address a block away. Because the automated tracking merely read "Delivered," eBay flat-out refused to investigate the mistake, look at the facts, or offer an ounce of real human support.

Very disappointed with Ebay Customer Service. I purchased from a seller that sent me the wrong item, seller being specifically Sun Pure Botanicals. They sent me the wrong item. I reached out to them multiple times with a picture of the wrong item I was sent. No response. I contacted Ebay Customer Service who gave the seller 3 days to respond. On the last day, Seller responded with a proof of delivery. Still I haven't heard anything from seller and I still have the wrong product. Ebay Customer Service then closed my case as satisfied. Can't reach them by phone. So, in essence, they sided with the seller and will not honor their Ebay Money Back Guarantee. After 24 years with Ebay and lots of business through them, I will be closing out my account. Very sad that Ebay has not stood by their buyers. We are the ones that bring the business to them.

I was at excited to finally like selling online and eBay made me think and believe all was well and good. Then after I had shipped out several items it said in my account that my money was on hold and that I should set up my account where I would get paid monthly so I could accrue more earnings. That's not why I started selling this stuff. I did it because I needed money to move. Well that couldn't happen because ebay allowed a customer to keep my supposedly damaged camera in shipping and made me refund the entire amount of money to the buyer. So now when I need money im out several hundred dollars and I got to accept it for what it is.

eBay customer service is basically no customer service whatsoever! They are totally, 100% ALWAYS on the side of the seller, and trying to get a "case" resolved with them for an item I purchased but never received, was worse than having wisdom teeth removed.....ALL AT ONCE!" :-( Customer service is a joke. Unless you do business with a seller who has integrity and good customer service, you're literally screwed. You may as well flush your hard-earned money down the toilet. Seriously, they DO NOT CARE about the buyer. Just the seller. Period.

eBay cancelled negative feedback at the request of the sellers more than once. I've shopped and sold on eBay for 20 plus years and their policies have cost me thousands of dollars as a seller and cancelled negative feedback I have left for crooked sellers.

I was a seller on eBay in the early 2000s, and it was a great experience. Now it has changed greatly and it's a very negative experience. First, when you print a so-called discounted rate shipping label, a few days after you ship, you get an email from eBay saying "Your item cost more to ship that we thought so we are deducting another $18 from your account", and they seem to do this with regularity. Second, they prompt you continually to "promote" your listing, when you look and look and can never see what the cost for this is, but afterwards when you DO see what that "service" cost, it's astronomical! When you sell an item specifically saying, No Returns Accepted, a buyer can easily scam saying there was a screw missing, etc., and demand a refund and eBay will FORCE you to refund. As a seller I am FED UP and will immediately seek other places to sell items. eBay is the only one making money, I quit.

I was a seller on eBay for about 6 years. They have no protection for sellers from my experience and their fees they base off of the total amount with shipping, cost of item, and taxes. They are ripping people off and they should be ashamed of themselves. Because they have the traffic they charge sellers whatever they want. I’m currently taking my stuff off of there. Today was the last straw. I got an order for an item that was $1.99. Buyer paid shipping and taxes and my earnings were $-0.26. Yep that’s right, about 125% they took and I now owe them 26 cents. I don’t recommend selling on here if you want to make even a dollar!

As a seller on eBay with 100 percent positive feedback I can honestly say their customer service sucks. If you talk to an agent they will all tell you something different and no matter what you say the last customer service rep said they don’t care. I feel like they all just lie because they do not have the power to do anything which defeats the purpose of even have phone support. I wish there was another big company like eBay to sell my items on. I would leave eBay so fast.