Microsoft Reviews

I paid for my account at Office 365. I am locked out because someone changed my security phone and password giving them my account. Or a virus in their system. Microsoft informed me my information does not match their information so they locked the account from me. They inform me I have to wait 30 days before they decide if I am the owner of my account. Something rub you wrong about this? My contract was for a year. It was recently opened. So I can't get my Outlook mail. The only thing I can think to do is go to my bank and ask for a refund from Microsoft. Maybe that will wake them up to who paid for the account. My desktop used the Microsoft data to sign in so I can't sign in to my property. I can't get into my computer.

I used to rely on Excel and Word for precision workflows—scattered copy, hybrid selection, non-contiguous formatting. Microsoft broke those features without warning. They removed core functionality, forced Snipping Tool as a workaround, and buried real support behind a cluttered, confusing website. I waste time trying to fix what they broke—and I’m paying for it. This isn’t innovation. It’s sabotage. I’ve submitted feedback and filed complaints on Trustpilot and ComplaintsBoard. I’ll be posting this publicly on BBB, Reddit, and Twitter/X, tagging executives and exposing this mess to every user who’s been burned by their arrogance. Microsoft deserves every ounce of backlash coming their way.

I’ve been using (like everyone) Microsoft for 30+ years. There’s never been one time that I bought a new computer and didn’t have MICROSOFT be the reason I can’t move my stuff over. Not one time. There IS no customer service. They know they have us over a hump and they’re never going to change it. Whatever you do, do NOT get involved with them - they’ll never let you log into your account again. You need 30 email addresses and you’ll never have access to your old info - never again. Never ever ever - don’t do it.

It is ridiculous to think that Microsoft could possibly think that utilizing AI for their support instead of having real people to talk to could be a reliable and viable source of customer service. It is the MOST frustrating way for a business customer to receive support to solve an issue with their account. Especially considering all we wanted to do is resolve a billing issue and ensure payment is made for our account. I understand this is possibly Bill Gate's way to penny pinch and put money in his pocket instead of supporting real families that might need a job, but this is outrageous to expect customers to speak to a damn robot to solve their issues with Microsoft products. I wish I could provide a zero rating.

I went to their website to renew my Microsoft 365 subscription so that I could update some documents and attach them to a job application. I chose the $9.95 a month subscription, and after paying (and them taking the money from my bank account) It did not activate. I want to the AI chat, and it just kept telling me to check this and check that. Nothing worked, and it never activated. So after waiting and messing with it for about a half an hour, I gave up.

I don’t get how Microsoft isn’t held accountable for shit. I went to play my Xbox a few weeks ago and it told me upon powering on that my “account was locked for security purposes” and I’d need to verify my identity to use it. I filled out the online form, answered all of its questions correctly, and it told me they couldn’t verify my identity and would therefore block my account entirely. Tried talking to customer service, which is driven by an AI that literally doesn’t understand any prompt it’s given whatsoever. Despite that, I’m still being charged for my Xbox subscription, and was told in my monthly renew email that if it’s incorrect, to contact billing @Microsoft.com, so I did, and was promptly informed by my email that that doesn’t exist. All my games, all my progress, all the time, all the money spent on said games, console, subscriptions, completely gone, and they’re still continuing to charge me. Disgusting.

Absolutely a disgrace of a company to deal with- Have tried to cancel my subscription and stop payment which is impossible- Do not sign up with this company- They make it impossible to cancel your agreement.

Horrible. They keep fraudulently pulling money out of my account. There is zero customer service for the phone. Online customer service told me I am being charged for a university account - am definitely NOT a university student. I have asked for call backs from senior management to rectify the situation and to get my money back as this has been happening for months now. No call backs at all. They just keep running me around in circles. How did they even get this account information? I never consented to it. Microsoft is fraudulently taking $73 out of my account every single month. For about 6 months now. It’s impossible to get ahold of someone and when you finally do, they are useless.

For a company as enormous as Microsoft, one would imagine that the customer support would be sourced in such a manner as to minimize fraud from third party vendors. Today, I was almost defrauded by gentlemen purporting to represent Microsoft. I initially called Microsoft customer service to discuss subscriptions. I was directed to persons in a foreign country who asked me, after much chatter, what banks did I use. My husband advised me to hang up the phone. I did. Microsoft, please do better. Your customer base is quite large. We are in our 70s and do no appreciate this level of uncertainty when doing business. You can email us to follow-up.

My account got hacked and even though there was plenty of evidence and proof they said they couldn’t overturn it, and anything that was purchased on that account was completely lost. This happens after I sat through support for hours and was promised it would be fixed.

This is a stupid service. It is very slow and it has too many updates. I wish this highly mediocre company would change. It takes too long to download programs. Everyday, you get stupid messages. It is hard to deal with faulty apps too.

I just bought a new computer to upgrade to Windows 11. This is the most complicated, frustrating, helter skelter piece of garbage you people have made so far. You have had decades to produce a simple, user friendly, functional operating system and you come up with this garbage? Shame on you incompetent morons!

If I purchased a particular year Microsoft Office, then I should be able to continue to use that year even if it is two years later. All this company cares about is the "all mighty dollar". Not their customers. Would give negative stars if possible!!!

Gates must have blown all of his wealth on Epstein Island because he sure didn't put it into his products. 4th computer in 3 years, right off the box updates for hours and runs slower than my 90s dial-ups. Email? Lol, I can get USPS mail sent faster.

The sleep option is a suggestion and it's built into the program to just turn off your computer because that never occurred to them would cause any problems to anyone to randomly turn off your computer. It's a garbage company and a garbage computer

Unreliable hardware. Seemingly designed to fail. Oo. 1 year has passed. Systems begin to fail. It'll cost you money to fix. Who knows what system will need to be repaired next. Not to mention their absolutely terrible customer service. Good luck getting ahold of them.

Microsoft is the most controlling, demanding, greedy, tyrannical, self serving company of any company anywhere, only google can compete with it's corrupt practices. How is it that they (Microsoft) are allowed to FORCE people to use what they want them to use? How is it that they can legally COST people money by making a new operating system that makes software purchased by the consumer redundant and unusable? How is it that they can refuse to make themselves available to their consumers when they (the consumer) has issues with their products?

What an awful company. Lost a major file I was working on as a result of their systems crash on 6/12/25. No way to talk to a live person and online support is useless. They're getting ready to roll out Windows 11 as if nothing at all has happened. I'm sorry this company exists. I give their performance one star because zero wasn't an option.

Such a controlling company. Forces you to sign up and set up for uses you do not want. Terrible customer service, cannot talk to a real person. Constant unexplained program errors. Such a corrupt and greedy company.

I cannot reach any live person to speak with at this place. Took my payment and still asking for more new payment to upgrade. I DO NOT WANT TO TALK WITH A COMPUTER!!!! How can I reach a live person and not a blasted computer????

I have been fighting Windows 11 since I got it. Now my system goes into restart over and over. On the phone with someone in another country (texting since you can't talk to anyone). They said to do everything I already did. Now there stating I have to get a technician to remove and reinstall Windows 11. Why should I have to pay again for Microsoft 11 when it's there program causing this. This just sucks! They gave a link to fix, you go into the link on the phone since the computer does not work. Download file and then it tells you no file found.

Microsoft made it close to impossible or purposefully makes it extremely difficult to get support. They say they have a warranty for their products but they purposefully make it impossible to work on warranty issues. This is deceptive practice.

For the past two years, I’ve struggled with an ongoing issue with Microsoft. Recently, I spent about 10 hours discussing this with indifferent support staff. While they quickly charge my card for the annual subscription, their payment processing is flawed. After my wife changed her credit card, somehow, they still charged us the fee and applied it to an inactive account.

They upgraded my plan and cost without talking or communicating with me in any way. I was just notified that my plan was upgraded from basic at 69.99 to premium or whatever they call it @ 99.99. They hide and change info without communication. Do not use or buy.

I have been having problems with my Microsoft account for years. At first I tried talking to the regular call line, then supervisor. Now can't even call a human. At this point I am ready to give up on Microsoft and everything screwing up everything I have that depends on it.

Avoid MS Windows 11 machines. Unscheduled updates can take up to an hour, during your work day. Our staff wastes countless hours down waiting on updates. We're done with Microsoft after 30 years of use. Co. has turned into crap.

The worst company ever, the customer service is very, very bad. You pay money for products, and they don't work. Microsoft has someone call you from another country who speaks English fluently, you can't understand them, and they can't understand you. It is a lose-lose situation. You may end up hanging up, yelling at them, or being transferred to someone who does not speak or understand English. A class action lawsuit needs to be brought against this company. They are scammers. You pay for a service or product that doesn't work, but they constantly take your money.

Learn Linux, you might struggle at the beginning but you will waste much less time than using a Windows 11. The program is glitchy, crashes. Microsoft tried to lie to me and tell me there is something wrong with my CPU but I've tried several CPUs and it's just windows OS that is breaking everything. What an absolutely terrible experience. Microsoft takes no responsibility.

I kept getting the message, "Your one drive is out of space." So I bought a yearly subscription to Office 365 with 1 TB of space. Now all my one note pages that were on my Samsung phone are completely gone, gone, gone! Also, there is no One Drive recycle bin available to me nor is there a OneNote recycle bin! Thanks Microsoft for taking my money and making things worse!!!!

It's absolutely ridiculous when you purchase a game and play it to then be told multiplayer is disabled when I am trying to play by myself but I can't because I have to pay 20$ to play a game offline after already paying 20$ for the game itself. What the heck. I'm done with Microsoft if I can't even play a single player Minecraft world without paying 20$ a month after paying 20$ for the game. It should be illegal. I paid 20$ and cannot play unless I pay 20$ per month for a game I plan to play in single player.

MFA Account Issue: Ticket (**). I was locked out of my Microsoft Office 365 business account. The lady who helped me with this ticket was not helpful at all for the following reasons:

My laptop shows "Bitlocker" when I boot it. It asks for the recovery code to remove the Bitlocker. I logged-in on another computer and found the locked laptop with the serial number. When I clicked on the lapped computer to access the recovery code; it only showed me computers that were not the Bitlocked one... time to but a Google Chrome book! Suck it Microsoft!

I canceled my Microsoft subscription in spring of 2023. Fast forward to late summer and I ended up incapacitated for quite some time. Imagine my surprise (FEBRUARY 2025) when I receive an email advising of price increase. For a subscription I CANCELED TWO YEARS AGO. Just now waiting for a customer service representative to call back and when they did, they chose not to reply to hello. Remained on the line for a minute. I called back and got nowhere. They called back again after my second submission for a call back and proceeded to play more games. Run from Microsoft as far and as fast as you can.

When I initially loaded Windows 10 and 11 in each of my 3 computers, it asked me for permission to access my location. I declined this request in all cases. And yet, on all 3 computers, I am being fed local news snippets from the force-fed "Discover" app. If Microsoft has been denied permission to access my location, how/why is it accessing it anyway? AKA, why ask if you're going to ignore my answer? To make things even more questionable, when I went today to Microsoft's complaint department to ask this question, before they would answer they wanted me to register a credit card and pay 5$ for the privilege. Can anyone make sense of this for me?

Terrible service! Impossible to buy! Only subscription and expensive at that! 100 verifications! They ask for serial numbers of computers - this is complete nonsense! It's a terrible and complicated dashboard. Word - does not work (I can't edit or collage)!

I have a subscription that I am being charged twice for. While calling, an automated message states it can share the information I give with other countries. Customer service kept asking if I had 2 accounts, and I kept relaying that I do not. This has been going on since August. The rep told me to dispute this with my bank. Microsoft is committing fraud and refuses to look into this.

Can't verify my email... I can answer literally every question. But can't verify through no fault of my own. My number was given away by the cellular company while I was deployed and now I cannot use the account or play the games that I paid for. But thanks for telling me I can always open a new account and repay for it! Great idea Bill Gates. How about you send me the money and I will gladly do that.

I am closing my Hotmail account since Microsoft has taken over. What a headache this has caused. When they first switched over I lost very important emails that are gone which made me have to start over on several accounts. Now I am locked out of my email account! OMG. You don't know what you're doing!

Microsoft is making it extremely difficult to 'freeze' updates on its Office 365 product. Normal industry practice, made essential by recent Microsoft lack of quality control on updates, delays installation of all but extremely critical security updates to a product until enough time has passed to allow the community to identify any significant flaw in a new version or product update. Microsoft makes this extremely difficult since they (a) seem to release patches to Office 365 every 2 weeks or so, and (b) will not permit their auto-update tool to be paused, configured to only check manually for updates, and (c) Will not permit the auto-update tool to be configured to a less volatile update channel. I have been through the Microsoft Support cycle on this issue without adequate resolution.

17 years been saving game clips, Xbox decided to remove my saved clips without telling me. Just someone over there at Microsoft. Please return my game clips Or I will be asking for a Refund for seventeen years