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There's never a shortage of consumers, like those below, upset with Microsoft's software. Not to mention those who bought the Xbox or Zune.

Leslie of Welwyn, SK October 22, 2009

I received a new laptop for Xmas 2008 from my family and unfortunately it came with the MS Vista operating system. I say unfortunate because my daugter has the same on her laptop and she's had nothing but problems w/it since she got it and I had heard too many other detrimental comments from other sources regarding this operating system too. But being a person who's on a very limited income, I could not afford to change the O/S this laptop came with. When the laptop was purchased, knowing of Vista problems and my adversity to the program, my family were told that MS had corrected the problems with the program and that the corrected version of Vista was on the computer so it was bought. BIG mistake that was!

Being somewhat disabled now because of injuries sustained in a car accident, I heavily rely on my computer to pass my days by, I used this laptop learning the ins and outs of this operating system. I had become rather adept w/the MS Vista but still not liking the program, used it to the best of my knowledge until I encountered a problem I could not resolve.

I contacted MS Vista support which were of NO help altogether, continuously being told I have to speak to someone at another number, etc. and absolutely getting no knowledgable answers/wrong directions to overcome the problem I had w/this operating system. Finally I've had to resort to having this laptop looked at by MS Certified repair man, in which I cannot afford in the first place, only to be told that the Vista O/S is one of the bad versions and has to be replaced by another MS O/S and that the Vista O/S is not warrantied (remember-this is a new computer) because it has already been used. MS doesn't warranty software so I will have to pay for a different O/S to be put in at my expense, again wondering where the money's going to come from for this.

The repairman said that MS lost alot of money over this program since releasing it. I fail to see why because in this world of computer reliance now where MS has reigned supreme, they still manage to rip the consumer off leading people on selling unguaranteed products, misinforming customers using supposedly knowledgable techs and forcing people to purchase MS products that are incompatible, ill working and unwanted to correct issues encountered in their products that are already been paid for.

Absolutely disgusted w/product and service therefore will not be recommending MS products to others, strongly deterring the purchase/use of MS products and myself, won't consider MS products in future acquisitions should it ever come about. I'm not up for anymore stress added to what I already deal with nor will I subject myself to wasting anymore money that is hard for me to come by and can be used elsewhere.

Shane of Northants, United Kingdom August 26, 2009

Can someone explain to me why microsoft in all it's glory, insist you have their upgrades then when it all goes tragically wrong ( through one of their infamous magic updates ) they don't respond or ignore you. 3 times to contact them via email and on the third occasion their response, go to our help section. What do they think i've been trawling through the past week, readers digest? Now I have no firewall, a very over worked anti virus and no security section. Great going Microsoft, pat on the back there. Next computer definatley Mac.

J of Washington, DC August 21, 2009

I bought Vista a year ago and upgraded my home computer. It worked well for 6 months - recently Microsoft has been interfering with my work constantly I love Google products even though I have paid a lot of money to have Microsoft programs. I cannot use my programs like Palm and other attachments - as they are blocked by Windows.

I had been using all the programs up to last month and I cannot use any of my programs as messages appear to upgrade to Internet Explorer, have free Yahoo tool bar, etc. It is really a nuisance - I do not have money to keep calling Windows blocks programs and asks me to get permission on my own computer. I have already spent close to 1000 on this computer, I cannot understand why I need permission to use programs when I own everything on this computer.

Judy of Placerville, CA August 10, 2009

I have a computer tech coming to try to fix my computer today, at great expense. At this very minute, MS is downloading more and disguising it as a Foxfire update, which I already have on my computer. These downloads also interfere with my virus program. MS has forcefed what were called security downloads but were Vista, IE7 and IE8, without my permission. This has taken up most of my Hard Drive. They have overridden my NO to automatic updates. These downloads cannot be deleted. If this cannot be repaired, a new computer will be costly. I am very angry at MS, causing this expense and spoiling a computer I was very happy with and ran well.

Robert of Crystal Lake, IL July 24, 2009

The computer I bought has Vista os and it has caused me a lot of problems, time lost and destroyed my pictures, software and use of the computer. Destroying paid software, crashing my computer, making my scanner fail, causing a 1,000 computer to have many problems. Wasting a lot of my time.

Vincent of Lansford, PA July 12, 2009

Today On Microsoft Store I tried to order Windows 7 Update for my MS Vista OS and was told that the preorder expired by 12 hours or less. Why did you not have the expiration date published? Certainly, as a long time MS user I am disappointed. It made no sense to preorder the update at the full price, all because you had failed to notify me of the expiration.

Bishal of Kathmandu, Nepal July 10, 2009

why does nepal dont get register as mobile service provider on the list while registering the form in windos mobile. even we can access our country name over the form. please help me to register as winows mobile. we are out of many facilities of windows.

John of Veytaux, Switzerland June 20, 2009

I know it seems a small thing but every time one goes on Microsoft help site or other, when a new window opens up it is "small" instead of full screen... then when ever one opens a new window it is in the "short" form... it sucks.... Sorry

J of Aurora, CO April 20, 2009

J of Aurora CO (04/20/09)
I purchased a new HP Compaq Presario in June of 2008. Windows Vista was pre-installed on the computer. 2 weeks later when I tried to logon to my computer I got an error message stating the Boot MGR was missing. I called HP and was told I had to re-install Windows Vista from a recovery disk, which I did, losing all my files, folders and programs which weren't pre-installed. To make a long story short, I have re-installed Windows Vista 15 times within a 2 month span. To sum it up, my computer is being accessed remotely by someone? and I have the documentation to prove it.

Every day IF I get to log on, another folder, program, file, device, printer, has been modified and I no longer have permission to access them. I have no audio anymore, I no longer have permission to use my printer, I can't get into My Documents because permission denied. HP's only advice was telling me to quit modifying my files, when I asked them to look at some on my computer. I told them I WASN'T DOING THE MODIFYING, and that was the reason I was calling tech support, someone has the capability now to change my entire operating system. HP tech support told me to quit looking at the errors, reports, corrupted files, warnings that my registy was being tampered with, my anti-virus and spyware error logs, etc. They said my computer was fine.

It is still under warranty, yet HP refuses to help me at all. One tech support told me HP doesn't deal with intruders and unless I had a REAL ISSUE, he had to hang up because he had other customers on hold who had REAL ISSUES, and he hung up on me. Now Microsoft is a little different, they initially told me I had to contact the FBI, which I did, and the person I spoke to and showed documents to, told me he didn't think they would investigate it,because I wasn't a BUSINESS. When I asked him why the FBI are listed on the internet security websites as a contact, he shrugged his shoulders and said he didn't know why.

So I call Microsoft back, and ask them several questions about programs and software packages appearing on my computer. I asked if these sort of things should be on a computer used for personal reasons only. They said no, and that it did sound like someone was accessing my computer. After explaining to them of all the resources I have contacted, what did they suggest? Her answer was this: Microsoft does NOT have a security department for internet intrusion,and there was nothing they could do for me. I told her I had just been on Microsoft's website,and there is a statement about possibly hacking and to contact the Microsoft Security, which I believe they list as MSRA on the web page. She said no, they had nothing like that.

OK, now I'm really mad, but just to humor myself, I ask her what I should do, her reply was for me to go to my local police department and fill out a complaint. I told her she had to be kidding, but she wasn't. I then hung up. Now, I am going to get all my documents, reports, files, logs, errors, and contact all media in my area, maybe someone will be interested in my story as I want to make the public aware of what they can expect should their computer ever be compromised. Unless your a million dollar corporation, a famous sports star, or a celebrity, the average joe gets no support or assistance from anyone.

Because I can't use my printer, set up Windows Mail, access any of my files, log on to any of my websites, no audio sound and 98% of the time, I can't even log on, access denied or you don't have permission. I am so fed up with all of this, especially being told by a machine, that I bought with my own money, and I am the original and only owner of this computer, that I don't have permission to use my own computer. Any help would be so appreciated. I am losing my mind.

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