Verizon DSL

I run a small business at the above address. My local ISP resells the DSL circuit of Verizon into my offices. We have had terrible service here for the last three weeks. I have lost a clear full two working days where I could achieve no work at all. I can't ship, I can't research and I can't email anything. My business is dead in the water. Everyone is apologetic, yet my business is struggling because of connectivity issues.

Needed affordable internet service, signed up with Verizon for $29.99 a month. I had problems right away with speed, but since I was new to computer services, I didn't know why and was under the impression that because of my $29.99 package I did not receive fast service. Problems were recurring; I called several times, which Verizon sent a technician several times. The problem was never resolved, so when I called again over 1 year ago, their representative led me to believe that the reason for my slow internet was my package and I would always have the problem unless I upgrade to their $44.99 a month package which will give me faster speed. Since I needed service for work and so my kids can do homework, I felt like I had no choice, given the Verizon representative advised and guaranteed that this was the solution to my dissatisfaction with their service. I went ahead and took her word and upgraded.

Now, over 1 year later, when I had similar problems due to a rain storm, their technician ran multiple speed tests and informed me that I was over paying for services, that due to the distance I live from the tower, I was limited to speed and would not reach the level of my package. He advised me to get the smaller package. I told the technician what had happened, lead me to get the higher priced package. Once the technician was on the phone with Verizon checking in, he informed them and verified to the Verizon representative he was speaking with, acknowledging and informing them that I was misled to pay more for speeds that I would not be able to receive.

I'm moving into a new house. After calling all utility companies, I had no issues getting accounts open. Everyone does what they call a "soft credit check" which doesn't affect your credit score. I called Verizon Internet to move my service to a new address and they said they had to establish a new account. I found that weird. Well, after doing a credit check which was a "hard credit check" and I wasn't told that's what they were actually doing. Only to find out at the end of the call that service was not available. So I lost points on my credit score because of their stupidity. I have always had a credit balance on my account, I pay 1 month ahead. This is ridiculous.

Verizon NJ has put a derogatory bill on my account. On March of 2011, I had Internet service with Verizon and was delinquent in paying the bill. Verizon terminated my internet services and I had to get a new e-mail address and I paid the bill. After a year later, Verizon has reported this bill to the Credit Bureau as being delinquent and it is affecting my credit score. I do not owe Verizon any money because I paid the bill to renew my services with Verizon. I need help to resolve this issue immediately.

On 3-13-2012, I called Verizon toll free number to have my "home phone service" disconnected. I spoke to a Verizon CSR and explained that I wanted my home phone service disconnected but I wanted to keep my "high speed internet service". She took a little info from me and then said okay. Then, she went on to do the "disconnect" on her PC and asked me "why" I was disconnecting my service and I told her. Well, after about 20 minutes, she came back to me and said okay and thank you for calling Verizon.

On 3-14-12, my home phone service was disconnected along with my high speed internet service. So, on 3-16-12, I called Verizon to see what happened. The first Verizon CSR I spoke to transferred me to another CSR then I had to explain "again" what happened, then the second CSR transferred me to a third CSR and I had to explain again what happened. No one could help me so I requested to speak to her supervisor. She then put me on "hold" for about 10 minutes and came back and said, "I'm sorry, there are no supervisors available at this time but one will call you in 24 to 48 hours". I said okay and then we said "good bye".

On 3-19-12, I couldn't wait 24 to 48 hours so I called the toll free number again and explained to a CSR that I had my home phone service disconnected on 3-13-12 and requested to the CSR that I wanted to keep my high speed internet service and they "cut" them both off on 3-14-12. So, the CSR put me on "hold" and then came back and said "Okay Mr. **, your high speed internet will be restored tomorrow, if not, call this number (he gave a Verizon number) and someone will help you.

So, on 3-20-12, I came home from work and looked at my PC and there's "no high speed internet". So, I called the number the CSR gave me and it was a Verizon number but it was "disconnected". So, by this time, I was furious.

So, on 3-21-12 (after 72 hours), a supervisor from Verizon called me. After explaining what happened on 3-14-12, she said "Please Mr. ** would you hang on, I said sure. Then, she came back and said there was a mistake made by the first CSR that I spoke to on 3-13-12 and she needed a minute to solve my problem. Then she came back and said "We cannot reconnect your service at this time, I will have to open a 'new account for you." Then she asked me for some info and wanted to know my SS number and I refused to give it to her. She then transferred me to a "credit CSR" and I had to give all this info to them.

Well, after about "haggling" with this supervisor for about one and a half hours, she finally said "We are sorry for our mistake and we are going to give you 3 months of internet service for free." I told her that I had lost clients, accounts and not to include paying my bills online, etc. I also told her as soon as I got back online and tried to "recover" some of my clients and my credit card debtors, why I couldn't pay my bills, that I would be looking for a "new" internet provider and that Verizon had caused me too much "misery and problems". Then, she said that it will be about 2 or 3 days before my service would be "reinstated".

Now, this is where it really gets "bad". On 3-28-12, my internet service has been down for 2 full weeks. Verizon sent a tech to my house. The tech called my wife on her cell phone while she was at work and said he was at my resident and ready to install my internet service and "home line". My wife told him that this is not what my husband asked for, she said to him (the tech) that I only wanted my internet service restored. He told her that he was doing what was on his "work order". Now, it gets "worse". I came home from work on 3-28-12 to find a business card in my front door from the tech, saying "Your line ** has been installed", a completely different number from my "original" number. Yes, I had internet service and also a new "home phone service number".

Yes, it gets worse. By this time, I can't take it anymore and I was at the end of my rope. My internet service that Verizon reinstated is "slower" than what I had before and they sent me an e-mail today and told me of my "new charge" (which is $5.00 more than my old service) and $19.99 for some "filters" they sent me (which they did). Please help me with this "nightmare". I can no longer "haggle" with Verizon anymore. If I have grounds to "sue" them, please let me know. I will go to jail before I give Verizon one red penny. They don't realize what they did to my clients, accounts and etc. Please help me! I'm sorry about my typing. I did the best I could.

On 2/15, Verizon ticket **; a tech came and replaced broken modems that were not working since September. Verizon cancelled two prior appointments without notifying us. We waited twice. We wanted credit for poor service. I contacted Verizon two times and left a message with customer service. On 3/20/12, our service was cancelled. I was on hold a total of 61 minutes with customer service. I hung up leaving my phone number and was told a supervisor would call me back.

Issues were: would not turn on my service because I gave a check. In December, we had to cancel an account because of fraud pertaining to our account and Verizon could not process our payment. We paid them immediately after that from another account. Second, customer service said yesterday that they have no record of anyone coming out to our house to change our modems? Third, we were told that we would be charged for the modem that the tech didn't take back from our house that didn't work and last, we requested for a credit for the months of internet and TV that did not work, including static phone lines.

I ordered a triple package consisting of telephone, cable and internet service with DirecTV, which was running a promotion. Upon calling and placing order with DirecTV, they switched me over to Verizon to complete the phone and internet portion. Once the order was placed and the appointments were set up, the servicemen didn't show up. I called DirecTV and found out they were denying me service because the previous tenant and a relative of mine didn't make a final payment on their bill. I stated to them in disbelief that wasn't fair to me and told them "fine, cancel the whole order and I wouldn't be doing business with them". Later, I received a bill from Verizon charging for service they never installed to my apartment. I called Verizon on several occasions and disputed the situation, where they credited me for those bills, but not entirely. They sent me to collections on a $23.55 balance I don't owe them.

I was billed for unrequested services added to the phone/internet bill. This went unnoticed for 2 years. When I called to request cancellation and refund, I was told that they could only credit for 3 months. Unrequested service are Verizon unlimited games plus Starz pack ($20/month) and security package ($10/month). An internet search revealed many similar stories.

The tech showed up on 2/17/12 to disconnect a box they had previously installed with no notice. Once the box was removed there was no service. I had to make a service call to repair his work. Tech arrived on 2/23/12, still no service. On 2/25/12, after another call, the phone line works but no DSL. The tech followed my daughter into her room to get phone, uninvited, and told her we did not have DSL service on our account. I called customer service on 2/27/12 to file complaint about tech's conduct and still have not received a follow up call. DSL is still out. The tech did not show up today between 8 am and 7 pm.

Since April 8, 2010, I have brought my concerns about the tremendous amount of outside cables running from the back of my property located at **. These cables are dangerous, unorganized and unpleasant to the eyes. As of today, nothing has been done. Thank you.

I have had Verizon broadband at home for several years. It is on auto-bill pay set to my MasterCard. On 2/7/2012, I received a notice of suspension from Verizon, saying that I have not paid the bill for four months. I contacted Verizon. They told me that their billing systems made an error, and deactivated my auto-bill pay information, and that she will fix it, and also remove the late fees, and I would not have to worry about it. Today, on 2/20/12, I find my broadband disconnected. I called Verizon, and they demanded immediate payment through **, who would charge $3.50 payment fee, and then, Verizon would reconnect me after 4 hours.

They accept that it is their error, but their policy would not allow them to call me, to let me know that there is a problem. No outbound calls, they say. They claim they do not have my email address to notify me, yet I get an email a day from them up-selling their services, and at least 2 pieces of regular mail from them every week. I find their attitude cavalier and callous. Their position is that, yes, it is my mistake, but you will pay all of the price. I am sure I am not the only one subjected to this kind of customer service.

Internet connection wasn't working. I called Verizon and spoke with DSL tech and he crashed my computer! I was told he did crash my computer and he shouldn't have done what he did. I was transferred to one of their "specialist" and was told charges would be waived. I spoke to him for 2 minutes and was told the need to have tech come to home and fix my computer. I was told they would waive the fee for that too and if it was on my bill, "Just call and we'll take it right off."

They sent the wrong tech, they sent one that only checked internet connections. He suggested I call his boss and see what he could do for me, I did and he never called back. I got my bill and they charged me. The person I spoke with said he took off the charges and tried to sell me FiOS! I don't have a working computer! My next bill the charges were on there $133.30. I called and they said that the charges were taken off my bill and the man who took it off should have told me it takes another billing cycle to see it off. Okay well, why did I get a termination letter saying I need to pay the $133.30 by the 19th of January or I'm shut off plus more fees!

On Oct 25, 2011, I called Verizon to cancel my Internet Service after only having the service for about 2-3 weeks because it was a promotional deal with DirecTV. They made note of that and said that they will cancel my service, and they were going to mail me a prepaid sticker so I can mail the equipment back to them. That did not happen. I waited a week after I called. So I mailed the equipment with delivery and signature confirmation back to the same address that the original equipment came from, and it was mailed from my address in California on Nov 7, 2011 right around the time they received my first and final payment of $39.86 that was due by Nov 12, 2011. That payment arrived on the 4th of Nov 2011. After the payment and equipment was mailed off, I received another bill around Thanksgiving charging me for services still and the bill was due on Dec 13, 2011.

On Dec 2011, I called again and explained to them about the issues I was having about still receiving a bill. I talked to the customer service guy and he tried to tell me that they bill a month ahead. I explained, how can that be when you guys (Verizon) had all my equipment and cancellation notice a month prior, so why are you charging me for services that I did not use? He said he will forward my case to "a manager" and they will contact me within 3-5 business days. That never happened either. On Dec 8th 2011, I called again and told Verizon about the same problem I am having with the bill & cancellation issues. The lady who I talked to apologized to me and said that she was reversing the charges and that it will all zero out and give me a $0 balance and it will reflect on the next month bill.

She also said that it will take a day to update in her system, but everything will be okay and that I will probably be getting a refund check in the amount of $27.18. The amount that was due on Dec 13, 2011 was $49.18. Just last week, I received another bill from Verizon in the mail in the amount of $35.99 that is due Jan 12, 2012, and this bill states that I have a late payment and a previous balance of $22. I called Verizon twice today, Jan 3, 2012. The first time, after I got through the options menus to talk to a customer service rep, I got disconnected. I called back and waited for 20 mins before I talked to a customer service rep. I finally got through and told the lady what was going on, again.

She said, "Well sir, that sounds like a finance dept issue because they control billing and things. I will transfer you". After I got transferred I waited for another 10 mins to talk to the "finance dept". After explaining to her the situation, she told me "oh, well that sounds like a customer service problem. I am only in charge of taking payments over the phone. Do you want to make a payment?" So, after that I lost it and this is where I am filing this complaint with you guys.

Verizon has been overcharging me for DSL and phone service. When I initially signed up for the service, I agreed to pay $34.99 monthly for DSL and $44.99 for phone service. After receiving my first bill, I realized that they had over billed me by $603.00. The charge for DSL was $434.17 and $249.00 for my phone bill. Previously, I paid $122.00 for both DSL and phone service monthly. Therefore, with the new billing system, they have overcharged me for both services. I have made several complaints to their executive offices and consumer advocacy departments. However, I have not been able to receive a resolution to this matter. Please assist.

Verizon has not provided appropraite justification regarding their billing procedures and refuse to accept that their billing department has made a clerical error. At first, they told me they would credit the account $395.00, however, after a few months they have not done so. Recently, they have threatened to disconnect my service although I have been paying the original agreed upon monthly payments. I would like for them to credit my account by subtracting the excessive billing amounts.

I switched my internet provider from AT&T to Verizon in early November. I was not told that the internet package I signed up for had a maximum of 5 GB of use per month. The sales person, David **, never told me that there was a usage limit, even though I clearly stated that there are two people in the household that use the computer. He also never told me that Verizon Wireless offers only a mobile internet service, not a home service. My housemate and I have already exceeded our monthly internet usage which is so far going to cost us $40 extra this month.

I had 14 days from initiation to cancel this plan. We have not been happy with the coverage, or the speed, of our Verizon home internet usage; however, we were being patient, thinking that there were just "kinks" in the switch-over that could be resolved. I got so fed up today that I called Verizon, only to find out that the reason our home internet is so slow is because two people instead of the intended one person is using it. That is also when I found out that we have already exceeded our limit. Most frustrating of all, I was also told that I am past the 14-day deadline and I cannot cancel my Verizon internet service.

I want to be credited the $40 overage fees, and be allowed to discontinue my Verizon home internet service because it was sold to me under false pretenses.

I have been waiting for a response about my DSL at $14.99/month for life. I signed up for 3 or 4 years ago. I signed up 4 years ago when Verizon offered a DSL internet plan at $14.99/month for life and have been paying $14.99 all this time. I talked to Ms. Goodwin on 11/23/11. Before that, I talked to Alexander on 10/22/11 (I have recorded). And before that, I talked to several Verizon people who assured me that I was locked in at $14.99/mo. for life. I have contacted the PUC and am contacting other agencies about this fraud. I have records for the last 3 years of my payments to Verizon of $14.99. Now they tell me the monthly charge is $21.99. This is fraud and Verizon should be held accountable for this fraud and should honor the offer I signed up for. Please help me in this matter. Thank you.

I reported a problem with my Broadband service for the second time in less than a week. The tech. support person (Shivonne x1021) performed some tests and got the service working again. I told her that it would only stay connected 15-20 minutes before it would drop the connection again. She said she would stay on the line for a while. After 5 minutes, she said she did not want to wait any longer and that she would call me in 1 hour to see if it disconnected. I never heard back from her. A single missed call-back would not be a big deal to me, but I told this person that this was a recurring problem . Also, this is not the first time I have been promised a call-back by a Verizon tech. support person who never called back. This has happened 4 times now. I depend on this service for my work and it has failed on me numerous times. Verizon just does not care. They do not live up to their commitments.

There has been poor communications with India every time I have a problem. Plus, Verizon could never provide me with the speed they said I was getting because my property is far from their trunk. Now, with today's technology, that is **. I used Verizon security and it would shut off in the night and my computer got viruses. I lost one computer already.

I got Verizon DSL service in June 2011. From the start, it has been nothing but trouble. In total, between June and September 2011, the service stopped working three times requiring days and/or weeks to get it back up. The last time, it required a service technician to come to the apartment and make repairs. However, the technician never showed up. I refused to lose another day of work. I told them that the only way I would keep the service is if they could send someone at a specific time no more than 5-6 hour waiting window. Of course, they refused. It is unthinkable that in this time of economic hardship, Verizon has people take time off work, that they may or may not be getting paid for, and just not show up no call, no warning, nothing. Additionally, why should anyone be plagued with constant problems with internet service? Aren't we paying for a service to work? Three problems in a span of four months is just too much!

I rely upon the phone weather service and have been doing for years, and they are stopping it immediately. I want to know why. I often have connection problems on the computer and do not have a TV. The weather by phone is handy and reliable and stopping this service will be a problem. There are many other reasons I am unhappy with Verizon and will not begin to list them all now.

Our subdivision on Lake Tyler, Texas uses Verizon Wireless High Speed Broadband for the Internet service for all of our residents. We continue to have serious slow speed and connection drop issues that don't seem to be able to be resolved. Obviously, Verizon does not have any system in place to self monitor the service quality on their towers; instead, they tell us to call in continually to report service issues. We are tired of spending hours on the phone with low level techs to convince them that our tower equipment has serious issues.

I am paying $42 per month for Verizon DSL Service provisioned for only 3 Mbps, although they qualified my line for 10 Mbps, and they offer speeds up to 15 Mbps for the same price. The CO is only 1500 feet from my house. FiOS is also in the ZIP code, but Verizon continues to extort high fees from me for low DSL speed.

I have contacted their technical support, who apologized profusely that there was nothing they could do unless the billing department provisioned me for higher speed. The billing department told me that they could not do anything and deferred me to the tech team. Get the point? I have asked to be credited proportionally to the service speed being delivered, but they avoided the math and dismissed the request altogether.

Verizon Service Department is as clueless as their management. No wonder they are losing fixed line customers faster than they can reduce their fees.

I will switch to Netzero DSL which offers 7.1 Mbps service for the same price as Verizons 3 Mbps service.

I had a Verizon internet connection for 10 months. My husband died on May 17. I called Verizon for tech support but they wouldn't talk to me, as the account was in my husband's name. I told them he had passed away, so they made me open a new account in my name, which meant a new contract for a year or two. I could not afford the $70 a month on my own as I am 65 years old and turned the air card in. They charged me the early disconnection fee of $164.09 plus the $50 I had paid. It seems that since they made me start the new contract after 10 months, that they could waive that fee. The answer to that was they are turning me into the credit bureau.

You did not show up for the appointment that you scheduled on Friday, September 30th, so I tried to call you on Saturday. After holding on and off for nearly 80 minutes, I decided that I did not want to do business with Verizon, a company with such terrible customer service. So, I cancelled the order. Then, I got a call at work today (Tuesday), saying, "Welcome to Verizon." This was 4 days after the scheduled hook-up day and 3 days after I cancelled my order.

I then called tonight to again cancel the order, and I was put on hold and transferred to another department when the call was dropped. I then called the 1-888-669-9901 number given to me by the woman that transferred me, and I was told that it was the wrong department and I was placed back on hold and transferred to someone who said that she used to know how to do it but she can't help me. I was then given the number 888-483-4000 and told to call in the morning. I hung up and dialed the phone number and that number led me to a service for free sex.

Poor, same problem last month--no Internet. My daughter works at home and lost four days work last month, and last night and soon to be today also due to no Internet.

I went to the local Verizon store to get a new modem, took it home, still no Internet. I was on the phone last night for almost two hours speaking with a representative from Pakistan who could barely speak English. The soonest I could get service was Thursday, 09/29.

I would like to know who is going to compensate for the lost wages of my daughter. I would like to know why customer service is forwarded to overseas. This is why our country is the way that it is--all jobs being shipped overseas for the benefit of the corporation, not the people.

I appreciate any assistance that I can get regarding this matter.

I have all my important contacts and email on Verizon Webmail and since the site was down, I was not able to access my mail. Verizon refused to give me a credit when I paid over the $200 a month for service.

My Verizon email account has been suspended. I called Verizon and no one there seems to know how to not suspend it. I've looked at online forums and this seems to be a common problem. I'm paying for the service and yet they've suspended it.

This past spring, my husband and I moved and Verizon DSL has been a nightmare ever since. First, they never moved our DSL services to our new home. After numerous phone calls, we're being told that it's not offered in our area (we just moved about 4 blocks). Dealing with laziness and passing the buck, I decided to call Verizon complaint/Unresolved issues (Under Verizon white pages in your phone book), we finally got our DSL back and it only took a month! Then, about a month later, out of nowhere, Verizon decides to deactivate our email accounts. No heads up, no phone call, no mail, nada! Again, I contacted the complaint line. After many calls and promises of returned calls (which took a week), I was told, "I understand your frustration but there is nothing we can do to help you. We cannot get your email addresses back." To add insult to injury, they charged us a ton of fees for moving, a new modem, which we didn't ask for (we still have our old one) and third party billing. When we called to question our bill a prompt said, "due to a Verizon strike, there is no one to answer your billing questions." We held off paying our bill because of these problems. Now, they've added a late fee. Lovely!

I am so frustrated with Verizon! As a long time customer of theirs who has a Verizon bundled account (home phone, wireless and DSL), you'd think they'd treat you a lot better than this! My husband and I are looking into other companies and we're dropping Verizon as our provider.

I was told by Verizon that a technician was going to come to my house today to fix my slow Internet connection. Did anyone show up? Nope. On top of that, while I was on the phone trying to find out why no one showed up, the customer service representative put me on hold for twenty minutes and then hung up on me. Verizon's customer service for the last two weeks has been atrocious. Blaming the hurricane is an excuse, not an explanation.

Lost DSL service on Sunday, 28 August. I called Verizon everyday this week, some days 2-3 times and they promised to fix the problem. They promise to send out a technician and then did not. Customer service representatives open cases and then close them without repairing the service. Supervisors follow a set protocol and cannot and will not break from the protocol no matter what. Supervisors will not connect you with their bosses or with the central office. No one at Verizon appears to care!

I have been paying for my Internet access and a wireless router for over a year. My wireless router has not worked since I purchased it. I have not been able to get help from the customer support or technical service department. There is no communication with a representative. When I have spoken to a representative, I have been advised to go online to set up an account. The online website does not exist. I have paid a monthly fee for a product which I can not use. I demand a full refund for all services rendered for a year. I wish to report Verizon to the Federal Communications Commission (FCC) for false advertisement and non supply of product. This is a federal communication matter. If not resolved, I will file a law suit in New York State Supreme Court.

I am giving them zero stars! I currently have a Verizon high-speed Internet service, and it has caused me problems for four times in just one year. The customer service department is terrible and they don't seem to care about anyone! I have called them for several hours in the last three days and have yet to speak to someone that can help me with my issue. Also, I rely heavily on Internet service since my wife takes classes online and we pay roughly $150 a month in online services. They really don't care if my ISP is working or not. I still receive my bill and I have to pay.

I returned a wireless router that was not working using the UPS shipping label they provided me. They are now stating (almost three months later) they do not have the router. I cannot find the UPS shipping label receipt, and UPS states that they only store their tracking numbers, not prepaid ones. They advised that Verizon's shipping department could check the tracking labels created on that day, and provided me with mine.

However, Verizon refuses. They are the only ones with the information that they are requiring I provide. How can I give the information they need, if they will not provide me with the information I need?

We were moving from Avenel to Iselin, so we spoke to a representative at Verizon about transfer of internet service around 12:00 in the afternoon on the 30th of March. The customer service representative told us that there is no service available in that area, so we asked her for different option. She told us they can provide us service but the charges will be so much higher that we didn't want to pay. So she agreed to cancel our service and provided us cancellation number also.

But in May, we received a bill for April. We called them again and they said it's in process. But we again received a bill in June; we called them again and same answer. We finally got so frustrated with each person telling us it is in process (after at least an hour on hold and many transfers each time) and not fixing it. In July, we received a bill again so we called them again and a representative said there is nothing about our conversion of cancellation in their notes; so they can't do anything.

Finally, we asked them to talk with a manager. The manager also gave us the same answer. We provided him the representative name and cancellation number. He said they don't have notes and that representative is not there, so he can't do anything. The manager even told us that you have to pay the bills or else we will not cancel your service and it will generate bills for the coming months also.

We have never encountered anything like this with any other provider. We agreed to pay for the March bill as we used the service till March, but we don't want to pay the bills for which we haven't used the service (after getting a cancellation number and so much follow up). It's not our fault that they don't train their representative and their representative are not responsible enough to perform their task and update the notes. So now, the total bill is $211 and we were supposed to pay $30 for the month of March only.

I canceled internet service of Verizon on 07/10/2011, therefore, I must return the DSL in the course of the month. I called the customer service representative and he said than I can return the DSL in the Verizon Retail Store. Before arrival to the Verizon Retail Store (Hunt Valley Towne Centre), I called the store. Some representative told me that I can come and return the DSL.

When I came to the store (Hunt Valley Towne Centre), Valekes ** told me that she can't accept the DSL equipment without any reason. When I began to explain it; that I rang before the arrival into the storage, she said she doesn't care about my demand. I arrived at the Verizon Retail Store location on Bell Air, MD 21014 and returned the DSL without any problem. I do not think that Valekes ** can continue working on the Verizon Retail Store.

In November, I ordered a Verizon High Speed Internet for my parents who reside in NYC. The service lasted for 2 weeks, after which it stopped. My parents took the PC to several repair shops. Each one of them told them the PC works fine and that there is a modem that needs to be replaced-by Verizon.

I requested, several times (by email - since I live outside US myself), for a technician to come out. Finally after several months, in July, a technician showed up. He did absolutely nothing. He promised to return but never did. Then, I made another request for a technician. Two technicians came again (August 2011). They did not do anything to repair the problem. What happened after their visit? The phone stopped working as well (There is a ring/dial tone, but no one inside the apartment can make outbound calls, nor hear the phone ring. Yes, the wires are all connected).

I made another request for a technician to come (August 2011), this time, to fix the landline which stopped working after their technicians came. I received a confirmation email regarding the time and date for the technician to come. The next day, I went back to check the status of repair request. The system stated that there are no pending requests. I made another technician appointment, again, 2 days later, same thing happened - the system does not have any record of this request order (even though i have a confirmation email from Verizon). I made yet another technician request today. Well, maybe that one will disappear as well?

All the emails that I have sent to Verizon do not address my concerns. The only replies I have received from Verizon have been very vague and generic. Alas, I get a reply, "My name is **, and I understand your concern. We are here to help you. I hope I was able to address your concerns. Thank you for choosing Verizon."

I think I would get better results talking to a wall than to Verizon representatives. By the way, all this time, Verizon keeps charging $39.90 for the internet service. That's what happens to regular people and elderly. The big companies can rip them off any way they want, and there is no one that will help them.

My name is Ricardo **. I ordered service through the internet on 10 February 2011. The phone and internet installed were not working. I immediately called the technical support and customer service. It was documented in my account that neither of the phone and internet was working. A repair man was dispatched within a day or two and explained that the previous serviceman was not able to connect the box to the phone. After the repair, the phone start working. However, after he departed, the internet stop working. Again, I called the technical support and he he stated that they were looking into a local area problem. Within the same week, my phone was no longer working properly. It would seem that lines were crossed. When someone dialed my number, someone else in the neighborhood picked it up. When someone called my neighbor, it was directed to my phone number. The next thing that happened, my phone was completely cut off.

My calls to technical support stated that they would replace a local piece of equipment on a Friday (date unknown). The time frame for that had passed and the technical support stated that they would be able to repair it off-site. It never occurred, so I cancelled my subscription. From the time it was installed, none of the service had worked properly. When I received my first bill, I contacted the customer service who stated that they would refund my account. Then, I received a bill with a zero balance and assumed that the matter was resolved. The next correspondence that I received was a refund check, which I haven't deposited yet. Then, I received a letter from a collection agency. When I disputed the claim, I sent a copy of the zero balance statement and I never heard from them again. After four months, I received another letter from a different debt collector. I would gladly pay Verizon for any confirmed transaction that happened in my address.

I wrote to Kristen of Verizon (see below) requesting that a representative should review my account and cross reference my calls to technical support to validate this bill and my claim. The response I got was to call customer care because they would be able to do this. When I called customer care (Amanda), I was told that they could not assist me with my claim because the account was in collections. This shows that no one reviewed the account as I requested in the email. Had they done it, they would never had directed me to customer care since they cannot assist me.

Verizon has provided me a bill (included & copied below) which listed five calls. The calls listed happened on the first day of the installation (February 17). The number where the calls originated was from a fax machine, which I don't really have. Verizon has yet to prove the calls which were made from my house and not from my number since it was changed for some time. And it was documented when I called the technical support.

Attn: Ivan **

Dear Verizon,

I disconnected my Verizon phone and "high-speed Internet" service after 10 days of absolute frustration. I was initially excited to purchase the Verizon/Direct TV package and had intended to remain a customer for the duration of the time I own my new home. Verizon's incompetence in providing advertised service and technical support has driven me back to Cable Vision. Verizon's partner, Direct TV, is refusing to leave my home even though 2/3 of a 3-part package I purchased didn't work as advertised. They also ruined my baseboard.

Here is the 10 days progression from excitement that Verizon would be coming in, to excitement that they would be leaving. Also, below is my current struggle to disconnect the third part of the bundled package. Because I bought this as a package, I want it gone as a package.

05 July: I was fed up with minor annoyances from using Cable Vision for two years. When we bought our new home, we opted for Verizon's bundle of DSL phone service and high-speed Internet, and their partnership with Direct TV. At the time, I thought Direct TV was a division of Verizon, not a separate company. The Verizon sales representative advised me of the following:

A Direct TV technician would be coming between 8:00 a.m. and 12:00 p.m. on 07 July 2011 to set up the Direct TV dish and two HD boxes, one of them DVR capable.

A high-speed Internet packet would be sent to me in the mail for me to install myself.

I wouldn't need the modem/router because I already have one. (I was not informed that only Gateway brand routers are compatible with Verizon. I was not asked what brand of router I already owned.)

I could install my modem on my "service-ready date," 07 July 2011. M

My Verizon wireless package should arrive 06 July 2011 via UPS or USPS.

06 July: Nothing came in the mail.

07 July: Direct TV arrived around 11:30 a.m. to set up the dish and the cable boxes. Although I ordered HD boxes, the technician said that wasn't specified on his order form. I asked if he had HD boxes in his van and if I could upgrade now. He said he has HD boxes in his van but couldn't upgrade us. He installed the dish and cables by drilling a hole through our baseboard molding, instead of through the plaster. Then, he stapled a black cord (the size of a large thumb) around my living room, framing a doorway. I can't watch TV without seeing the big black scar across my formal living room.

Later that day, I received my self-installation high-speed Internet package from Verizon. I tried to install their modem. When I called Verizon, I was informed that even though 07 July was my "start service" date, I couldn't install high-speed Internet until 9:00 p.m.

11 July: Due to family obligations (I have an infant plus two older boys on separate travel baseball teams), I was unable to install the high-speed Internet until July 11th. I got the Internet working but because of the placement of the phone jack to the computer, the DSL cord ran knee-length across the door to the living room; a clear safety hazard. I went online to register with Verizon, hooked up my wireless router and asked about getting more DSL cord.

Online, Verizon's customer's only website instructed how to hook up Gateway routers only.

I tried calling Verizon and was told that if I had a longer DSL cord, the internet connection would be slower.

I was also told that there would be a $115 fee for installing a new phone jack (to get the product they sold me working properly).

At this point, it was late and the night time call from my baby was imminent. I decided to resolve the issues the next day.

12 July: I called Verizon to attempt to hook up my router. I began a Verizon live chat with Shweta, who immediately requested to take a remote control over my computer. He browsed my computer for a while then sent me a pre-written, 14-step process to reprogram my modem to accept my Netgear router. I tried asking him how and which cords to hook between my computer, my modem and my router. He was unclear, at best. He even said it doesn't matter if the hookup is modem-router-computer or router-modem-computer. What mattered, according to Shweta, was to reprogram my modem. I followed his 14-step process and reconnected the wires. The result was I lost all Internet connections.

I called Verizon and after being on hold for about 15 minutes, a representative picked up. I explained my problem and he promptly sent me back to the main menu, apparently not wanting to deal with me. After another 15 minutes, I got a second person online and explained the problem. He simply disconnected me. Not long after I was hung up on, I received a programmed call from Verizon saying I was eligible for a technician to come out. An appointment was set up for the next morning. I specifically requested that a.) the technician hook up my wireless router, or b.) the technician bring a modem/router unit to hook up. I was assured the technician would help me get wireless Internet throughout my home.

13 July: A Verizon technician came out about noon. He ran a number of tests, determined that I was given a faulty modem and faulty wiring. He installed a new regular modem. When I explained my situation, he said there is nothing he can do. I pleaded and said I was promised the night before that he would hook up a wireless modem. He said he had one in his truck and would hook it up for me.

He also vented for a while saying that his own mother was having problems with this Verizon package. He said Verizon is just biding its time with DSL customers until they can offer FIOS to everyone. He recommended I call Verizon and have them pick up their equipment and switch back to Cable Vision. He also said that my Internet service would be spotty at best because of the length of the DSL cord. I would need to call and downgrade my service. But before I could call and downgrade, my Internet service ceased.

I called Verizon again, waited on hold for about 20 minutes. When a technician finally picked up, I explained that I had no Internet connection. She first assumed I meant I didn't have a wireless connection and requested to take remote control of my computer. It took me quite a while to explain that my desktop, which was directly hooked up to a cord, had no Internet. When she realized she couldn't solve my problem, she ordered another technician to visit the next day.

14 July: The second Verizon technician arrived around 10 a.m. He ran some tests and re-hooked the Internet. He then advised me that I am too far away from Verizon's main office and I need to downgrade my Internet speed.

My parents live in rural Alaska and they have high-speed Internet. They don't "live too far away." Their cables aren't "too long." If they have high-speed Internet there, why is it so difficult for me who lives in Brooklyn that is just over a mile away from the headquarters?

That night, I called Verizon, again. After being on hold for about 15 minutes, I got a sales representative. I explained I wanted to disconnect my service. She thought I wanted to downgrade so I said, "No. I wanted to disconnect." She said, "But you have a connection now. I can downgrade your service." I again told her that I didn't want to downgrade. I had spent 10 days without internet. I wanted to end my relationship with Verizon. I live in the most metropolitan city in America in 2011. I need high-speed Internet as much as I need electricity and indoor plumbing. She said she couldn't disconnect my service but would get someone who could help me. She then put me on hold.

I waited on hold for an additional 40 minutes. I finally hung up and redialed Verizon. I got a second sales representative who, after a similar run around, finally agreed to disconnect my service. However, the "computers were down" so he couldn't give me a confirmation code that my service would actually be discontinued. (Luckily, the next day I received an email confirming the end of service). He then transferred me to Direct TV.

Because two thirds of a package I bought didn't work, I wanted out of the other third part as well. Between the time Direct TV installed its dish and wiring, I hadn't watched TV because I was on hold with Verizon every evening. So when the sales representative and his supervisor both told me I was stuck in a two-year contract after 10 days of service, I was furious. They claimed that my only problem was with Verizon and I only had 24 hours to quit Direct TV. I have 365 days to decide if I want to keep a pair of shoes, but only 24 hours to decide if a complicated service I might not even use in the first 24 hours matches my needs?!

Turns out I have quite a few problems with Direct TV:

1. Direct TV wanted to charge me a $480 early termination fee ($20 per month) because I agreed to discontinue service 10 days into this faulty service package. $480 is an exorbitant sum to quit a package that doesn't work. I didn't agree to the terms of service they emailed me because I couldn't get online to read my email.

2. Direct TV's policy of only allowing 24 hours to decline service before you are charged an earlier termination fee is sketchy. Consumer advocates I've spoken with informally mentioned that a consumer has 3 days, legally, to return a car or a large appliance. Is TV service excluded from that regulation? The short 24-hour window makes me think Direct TV doesn't believe in its own service and therefore has to bully customers into staying.

3. I hadn't even accepted my Direct TV rebate, (again, I couldn't get online!) which would indicate I hadn't agreed to their terms of service.

4. I ordered 2 HD boxes and was delivered 2 regular boxes. Their technician didn't have the authority to upgrade. Even his supervisor wouldn't/couldn't authorize my request to get what I ordered.

5. When I realized I was stuck with Direct TV, I decided to replace the regular cable boxes with HD. Direct TV wanted to charge me $50 per bow to upgrade because I "didn't upgrade within two weeks of the initial installation." I was never advised by the technician or his supervisor that I had two weeks to upgrade for free even though they installed the wrong box. There was no way to waive the additional installation fee. Therefore, we still don't have HD.

6. They cut a hole in my baseboard, an expensive item to replace, when they should have cut a hole in the plaster.

7. They ran a thick black cord around my formal living room, ruining my whole living room.

8. They said they would fix the big, black cord and sent out a technician. The technician couldn't fix it without creating a safety hazard and counseled me to rearrange my living room.

9. When the first storm came through, 18 July 2011, my Direct TV service stopped, thus proving you can't adequately assess service in 24 hours. You need more time. And it doesn't fully work without the Verizon package.

10. Pay-per-view doesn't work without being hooked up to a phone line.

What did Verizon give me for my troubles? They promised a whopping $15 off my bill. And even though I signed up for Verizon's unlimited local and long distance calling, I was charged $.09 for a local call!

As a resolution, here is what I would like:

3. Verizon to pay the early termination fee because it's their faulty service and horrid customer service that drove me to quit the package in the first place.

To sum it all up, I was sold a package that didn't work. I don't want to keep just part of the package. I want the entire package to be gone. It was sold as a package. If part of it doesn't work, it should be disconnected as a package.

Amber **

I have been paying Verizon for 3.5 mbps DSL service for the past 5 years but have only received 400 kbps service (less than 12%) at best. Verizon claims they can't improve their service speed but they won't offer any commensurate reduction in price. FIOS is now in my neighborhood so they have the fiber optic platform to finally get me up to my billed speed but they refuse to do anything to honor their end of the agreement. They are billing for a high speed internet connection but only delivering a speed that is slower than the old 512 kbps dial-up modem connections. Verizon Customer Service is nothing but a joke at best. Given the flood of complaints regarding Verizon, I believe it's time to consider a class action lawsuit as well as appropriate attention from the attorney generals in a number of respective states.

I have been complaining to Verizon since May 2011 about getting constantly dropped from my DSL internet. I have submitted numerous tickets and it still isn't fixed. Well I recently found out why. Because the 'hub" in State College PA, which provides my internet service, doesn't have enough servers because Verizon keeps extending their service into outlying areas but refuses to get more servers to provide service to these areas. There are people who apparently man these servers and 'move customers around' on different servers all day long. On weekends the service really sucks because no one is manning these servers.

Now, this is 2011, get it fixed! I cannot believe this and am outraged at the service they provided. I pay you people $300- $400every month for DSL, cell phones and landline so I am extremely annoyed at this service. Don't tell me the funds aren't there. The trouble tickets aren't going to get fixed if you don't get more servers in this area. Don't be stupid or lax in providing customers the service they pay for. I got dropped less when I had dial up! It took Verizon probably 10 years to finally get new cell phone towers in my area. I don't want to wait that long for you people to get up to date with the internet. Get with it !

I have had service with Verizon Online for several years. I always had problems with my internet connection, having to reboot the modem. After complaining they would send me out a new modem. I replaced 5 times. Finally last year they sent out a service person who told me I was at the end of their service line and that is why my connection was always failing.

Over the next 3 months I had to reboot the modem daily and sometimes more often than that. At the time this service man came out they offered me a reduction in my monthly bill of $5 a month. Finally, I decided to find another provider and called Verizon to stop service. My Verizon bill had been paid by automatic withdrawal from a credit card. 4 months after I changed service I received a bill from a collection agency for Verizon. They want 2 months of payments and an early disconnect fee. When I called to try and straighten this out they told me there was nothing they can do because this account is out of their system. I never received any bills from them in my email or physical address.

I have been a subscriber of Verizon Internet Service for a few years. Unfortunately, our area does not have Fios, only DSL. For the past three weeks, I had many problems with internet connectivity and last weekend, we had no internet services at all for three days. The same thing the week before and last night, we had no internet service.

I needed to do research for my job. When I called, I was given a representative who was obviously in India or the like. They tried hard but they have no skills. They worked only from a script, which was pathetic at best. The service call took over an hour with no results. They kept asking me to turn off and turn on the router, how bad is that!

We were moving to a new home located about 1 mile away from our current address. The move was scheduled for June 1st, 2011. So I called Verizon on the second week of May and asked them to transfer my residential phone and DSL service to the new address. They promptly disconnected my service on May 31st and I got an email sometime in the first week of June saying the new service has been setup at my new address. Since the existing phone jack was not working, I asked the Verizon to send a tech to check it out. Later, I got a call from the tech saying that I have no service at my home.

So I dialed my home number from my cell, and like he said, I got a "line has been disconnected message!" I called Verizon who acknowledged that they made a mistake and promised that it would be fixed by end of day or worst case, by tomorrow. This was 16th June 2011, Thursday. I have also submitted a request to have a tech come and install a new jack.

Since these two items (checking the service issue and installing a new jack) are handled by two different groups, I had to go to two different departments to do this. The new jack install was scheduled for Monday, 20th June. Come Friday, I still don't have service. I called again and they said the problem will be fixed by 3 PM on Tuesday!

So I had to call the new jack install guys to postpone the appointment to install a new jack on Wednesday. I also called the Verizon guys to complain about the line issue and they said they will send a tech. On 21st, a tech came and he verified that the service reaches the home but seems like a problem with the jack. Since I am already going to install a new jack, I told him not to check the jack since that would have incurred additional fees.

He also called Verizon folks to fix the no connection issue and after 30 minutes, the issue was fixed. He said they didn't port the number. So now, I am waiting for the tech to come and install the new jack and nothing happens until noon of Wednesday. I called again and this time, gets a reply that my new jack install was done on 20th! I said it didn't happen and I rescheduled the appointment for 22nd, Wednesday. They say that they can't find any record of such an event!

Frustrated, I demanded to talk to a supervisor and she says that they are going to give me the same answer! That was more than I could take. I told her that I am going to cancel the service and she simply said, "Okay, I will do that!" It's as if they don't care for the customers at all. Worst, they don't even have a complaints department or a complaints line.

Seems like they realized that they would need more staff to handle that department than any other department! I promptly cancelled the service and called Optimum who said that they can have the service up and running by Friday (in 2 days time). I have been a loyal Verizon customer for the past 7+ years and I can tell you that the quality of their customer service has exponentially degraded in the past 12 to 18 months. Not that am a big fan of cable Internet, but Verizon left me no choice with their pathetic service and endless list of screw ups.

Really? $26? I spend $2000 plus on their wireless service and they send my closed DSL account to collections for a $26.66 trailing balance without so much as the common courtesy of a phone call or even an email! How about sending me a freaking bill? When I moved in February, my wife and I closed our DSL account since we were required to use Comcast in our new apartment. For the past 3 months I've diligently logged into my verizon.net account to make sure there were no trailing charges. Turns out they don't update the "account summary" with those charges. Apparently, to Verizon, "Paid in full! Thank you!" means "Your account is past due and we're sending you to collections for a measly amount of money!" This is what was on the front page of my account summary when I logged in, the first thing a user sees when logging into verizon.net.

It's not until you dig deeper into the site does it show any kind of extra charges. So, you can imagine how surprised I was when I received a letter in the mail from some collections agency in Massachusetts! I even threatened to cancel my wireless service with Verizon since apparently $26 is more important to them than the $2000 plus a year I spend with them. But since, apparently, the wireless and in-home services are technically different companies, they both just blew me off.

I'm so heated over this. All I want is an apology and for someone over there to pick up the damn phone and tell the collections agency they made a mistake. I'm an Iraqi Freedom vet who's in the process of buying our first home with a VA loan. The last thing I need on my credit report is to take a hit because of 26 measly dollars. I have no problem paying it. That's not the point. The point is how do they not understand how rude and degrading it is to just send someone to collections without even bothering them to let them know they have a past due amount? Especially when they've been a loyal customer for over a decade! These communications companies are getting way too powerful. There's not nearly enough competition in their markets to encourage them to actually serve their customers and make them happy. They could care less about this as long as they can still nickel and dime us into oblivion. And that's just my two cents. There's a small possibility that home loan acquisition may be in jeopardy.

I had and am still paying for an Internet DSL service of 3MB. Without my consent or permission, Verizon downgraded the service of DSL from 3MB to 1.45MB (approx). They went later to 1.0MB from which I am actually getting is an average of .62KB! I was informed there was a downgrade because according to them they cannot offer me 3MB giving me different reasons every time!I I have had DSL service at 3mb for over 6 months and now they find out they can not give me the service! I have reported to Verizon several times that I am not even getting 1MB. I have been ignored and have received excuses and promises every time. The story is long and painful. I need help because I consider this a fraud.

I signed up with Verizon for Phone Internet and Cable in November 2010. I was told by the sales rep that Direct TV was who provides their cable service in the bundle I requested for the area I live. My mom, some of my friends and colleagues and I had all had problems dealing with Direct TV in the past so I was reluctant to proceed with my purchase. I explained this to the Verizon Rep who assured me, I will not have any dealings with Direct TV should I sign up with Verizon's Triple Bundle, except if I needed to make a change in the channel line up, or have trouble with my receivers. Assuming the billing system was accurate and honest, I will be paying $104 plus federal and other taxes per month. I was willing to forgive and forget for a deal this attractive with a company I had faith in.

I trusted Verizon, they were one of those companies I liked. I don't know why now, because it's not as though I had a pleasant experience to pull from, or a negative one either. So perhaps like your average consumer, I fell for the hype!

Anyway, since my sign up date to this present day, I have experienced nothing but headaches, stress, elevated high blood pressure, emotional and mental distress, bad customer service, anxiety every time I open a bill from Verizon and confusion! I have been left to feel (in my words) slow to understand, lacking ability to comprehend simple arithmetic and a customer that is just a complainer!

I have had to spend immense amount of my personal and work time to call Verizon to sort out my incorrect billing every month! And every month, after I finish a 1hr to 3hr phone conversation with one of their many Supervisors, I am left thinking, it is resolved this time, next month will be right! Well it is never right! I get to call again when I receive the next bill!

They might claim the confusion on my part is because (a) I don't pay my bills on time, so it carries over to the next and (b) the problem always comes from the Direct TV portion of my bill - which they will also claim, to have advised me to call Direct TV directly to sort Cable billing matters! I will agree with (a) I refused to pay 100s of dollars over the contractual amount due, every month, until I get some free time to spend 1 to 3hrs on the phone with a Rep, so that I am actually paying the right amount!

Furthermore, I don't know if they think all their consumers have extra money to giveaway. But this consumer (me) give the extras I have to legitimate charities that feed hungry children! Not a giant company like Verizon, who should probably thank the unsuspecting consumers like me, that keeps them in business!

Of course I did not like that they now refer me to Direct TV to resolve the cable part of my bundle, when they promised me at sign up, I will only deal with them for all billing issues! But I did make the attempt a few times, only to be referred back to Verizon, because the discount on the cable portion, as well as the phone and Internet, (Direct TV advises) has to come from Verizon because they are the company Advertising, Selling and promising a Discounted Bundle to consumers! They made a deal with Direct TV, so that they in turn can make a deal with their consumers, offering cable services at a lower rate than Direct TV will normally charge, if there was no middle man, or the middle man was not Verizon!

Verizon have issued credits to my account that are $100 and more every time I called to dispute a bill. Why would they do that if they were convinced their billing is true and accurate? I have been given so many credits, which (not to sound ungrateful) have caused more confusion for me with trying to understand my billing statements!

I have never had to file a formal complaint or posted a negative review about anyone, or any company in the past! I have exhausted all my patience and ability to reason with 7 months of distressing encounters with Verizon. I was in the ER yesterday, diagnosed with Pneumonia. In my current state, I spent 1hr 20 mins on the phone with Tracy (Supervisor in Escalating department in the Missouri Call Center). She pretty much ended the call by saying, "this is it! You cannot speak to anyone higher than me to resolve this matter" I had called yet again to dispute an early termination fee posted on my account, which was credited back to my account by another Supervisor I spoke with in March named Jannette. Only to be reversed back to a charge in my account by some unknown/undisclosed Verizon head! In addition to that, Tracy could not explain a lot of the charges on my account truthfully, or confidently. My take on it was that she herself did not understand the billing and was also confused with the many credits and balance activities on my account.

She chose to handle it in a condescending and unreasonable manner instead, lacking customer service and leadership diplomacy, by informing me "You are costing the company a lot of money by making dispute phone calls that last for over an hour!" So I resorted to writing a negative review on Yelp and filing a complaint with the Consumer Affairs about the inaccurate billing and very bad customer service and unresolved balance on my account, that I still need resolved! In all fairness, the customer service part was not all bad. I spoke with a Supervisor named April and Gerome, earlier on in my long disputing history, that were very helpful and epitomized the true meaning of Customer Service! They went beyond the call of duty to satisfy and retain their unhappy customer.

For example - they both made follow-up calls to my home and cell numbers weeks after my initial call to complain, to ensure Direct TV had made good on their promise to come to my house and re install the dish they badly installed the first time and contacted Direct TV Claims department to report damages to my property. On their end, they issued credits to offset the inaccuracy in my monthly billings, so that I will pay $104 plus taxes, as my initial contract dictated. Unfortunately, till this day, the problem exists and even worsened. But in no small/big part to their involvement. In my lay man consumer opinion, their system is severely broken and the consumer is paying for the repairs!

The original service (DSL Extreme) which was ordered in October 2010 took one month for them to hook up. Then, I had surgery and my sister passed away so the service was disconnected in January. I paid the reconnect fee on February 23rd and to this day, two and a half months later, I still do not have service. They transferred me from Support and they told me that my service was disconnected for nonpayment. When I went to billing, they saw that I paid it and transferred me back to Support. Each time, I am on the phone with them for at least 35 minutes. Finally, on April 22nd, I got them to send Verizon back to my house to check the lines.

Verizon said that it was blocked so they fixed it. Verizon tech even called from my house to let DSL know the problem. DSL tech, again, told me that it was disconnected for nonpayment. On April 29th, I finally got a tech to try to troubleshoot it with no success. He said that he would put in a help ticket; however, the next day, an agent from billing department called and told me that I was disconnected for nonpayment. I told him to read all the notes. He then said that he credited all the past due because all this time, they are billing me a monthly charge.

Now, it is May 3rd and still no service. I am so frustrated with this company. I asked if I could just send back their modem but I am stuck with them for one year. I have talked to supervisors who have assured me that they will look into this and personally handle it (Kathy) but nothing has happened. What can I do?

On Dec 13 2010, I placed an order for my phone, internet and Direct TV to be installed and the bundle price is approximately $85.00. This is now May 2, 2011 and due to a direct TV problem, I find they have not bundled the services still. Direct TV says its Verizon, and Verizon says its Direct TV.

All the while I am paying around $200.00 monthly and no one seems to care. The only reason I did the bundle was to save money. Now I have nothing but problems and could not get any satisfaction. I have spent approximately 40 hours on the phone trying to get this resolved as well as 10 hours or more in the Verizon office. Please what am I to do?

I have been trying to have a technician come out to my place to fix my Internet for about a month now. They are continuing to charge me for Internet service that I am not using due to the fact that their equipment is not working probably and they will not work with me to get someone to come out to my apartment. They tell me that they can only send someone out from 8 am - 4 pm Monday through Friday and nobody can come out on Saturdays. I do not know anyone in Richmond to stay at my place during the day to wait for someone to come out to take a look at the Internet. Therefore, I can't be home. I talked to over 15 different people, some including supervisors, and they have all told me different things.

I set up an appointment with one individual for a Saturday only to find out 2 days later that my appointment wasn't put into the system because they don't have any technicians for Saturday. They have hung up the phone on me before I even said anything more than my account information and why I was calling. Another individual told me that someone can come to my apartment from 4 -6 pm, but the day they were supposed to come between those times, they showed up at 12:30 pm after I told them nobody would be home. When I called, they told me nobody was able to show up after 4 pm. They have been rude to me on the phone, and nobody has even tried to help me out in this matter. They told me yesterday that they will have someone come out Monday afternoon after 4 pm, but I doubt this will happen. All I want is to have Internet or to not be charged for Internet that isn't working and hasn't been for over a month. If I don't have Internet on Monday, I am going to cancel my service completely and I will never use Verizon again for Internet or cable.

I had been charged $88.00 without any service.

I called for technical assistance on a network down, using T1 Internet Access provided by Verizon Business. My initial call was made on Feb. 25. There was a city wide internet down situation with a fiber line cut. The next couple of days, Verizon had the rest of the city up and running except our office. As stated above the initial technical support call was made Feb 25th. After several attempts by our own technical support people, we isolated the problem to one of our devices. We had that returned and proceeded to install it. That device works fine. Our technician diagnosed the Verizon router as being faulty. I called many times to get information to get us back up and running.

Verizon claimed that the router was not their responsibility and they are getting service to their DMARC which is fully understood. Then they made an assumption that the line from their DMARC post to our patch panel was faulty. I hired an outside technician to check the wiring and the wiring is fine. We did check the Verizon router and that was at fault, as it was earlier suspected. We called Verizon again to have a service tech come to our site and replace the device that was faulty. Again they stated that it wasn't their device.

However on one of the many tech calls, the tech rep had said that they will be sending someone out in the morning to "replace" the unit. The technician showed up too early (and it was stated that no one will be in the office until 8am) and no one was there to let him in the building. Then another tech came out and made that determination that the router was not theirs but claimed it was a WIC card at fault. We replaced the WIC card and it still wasn't working. We found a local Cisco rep and he was able to diagnose it as a card had gone faulty. We replaced the card and now we are waiting for the configuration settings to get this office back on to communicate with our main office. We have not gotten the info yet and it is almost a month now since the network down situation. I have the technician on site trying to bypass the information while I try to get it from Verizon.

Beware Verizon Bundle Renewal Practices: I have a bundle (phone, internet & TV) with Verizon that was renewed in March 2010 for 2 additional years. At the the time of renewal, the Verizon representative said that the amount I pay would not increase for the 2 years (until March 2012). As of March 2011, the amount I am paying has increased by $10. I have contacted Verizon about this and the response has been that there was a special promotion for a $30 per month discount that expired in March 2011 and that this promotion has been replaced with a new one reduced to $20 per month. I would never have renewed for 2 years had I known the amount I pay would increase after 1 year.

"Sorry, man." and hung up on me! I talked to at least 10-12 customer service representatives but to no avail. I finally cancelled my HSI because I was not providing the service. I moved and gave them them the new address. They keep billing me and charging me late fees and the amount goes up every month. They cannot even change an address correctly. On the phone, I was told, "Mam, I have no record of that." I wrote down all the customer service representatives' names when I talked to them. I will not pay for service that was not provided. Even the Verizon installer said they had no one else in that area with Verizon. I was misled and cannot get any at Verizon to respond. I even wrote them a letter. I will file a lawsuit if needed.

Just received my monthly bill from Verizon and the bill contained a February 6 Webhosting Monthly fee of $19.95 and a Machr 6 Webhosting Monthly fee of $19.95. My husband called to find out what it was about and we found out that our 19 year old signed up for it not under her verizon e-mail, but under an aim e-mail account. She believed it was free. I am upset that they waited to bill for 2 months all at once.

I am the business manager for Dr. **, the doctor had set up to have wireless internet through Verizon. After several months, he decided to cancel his subscription. I went to a local store and gave them in writing the request to cancel the service. We continued getting bills and then a letter stating that the account was past due and going to terminate. I called and tried to make them understand that this account was closed. I was getting absolutely nowhere. Then, they told me that they needed to talk to the doctor. Dr. ** got on the phone (making a patient wait) and told them that this was supposed to be canceled. They then asked him questions totally unrelated to his service. After several minutes, they told him that he would have to call another number. He tried that number just to be put on hold for eternity. He had to hang up because he had patients to see. I continued the call. I was on hold forever just to have someone come on the line twice and hang up on me! We are now again getting letters! They are still charging him and with notes, it will go against his credit!

I spoke to this gentleman, because I recently made some changes to my account. And the final bill that I agreed on was $29.99 but I was billed for $34.99. He did not agree with what I said about the bill. So, I asked him to cancel my service without charging any termination fees. But he charged me the termination fee and hung up on me. Thanks.

I have had Verizon in my 3rd office suite for the past 4-5 months now. When I originally ordered Verizon, they had set me up with a plan for 2 business lines (1 local, one unlimited) as well as internet. I had called several times including the same week the phone lines were installed to complain that the 2nd (local only) line was not working. I can recall over 6 times now including today that I have had to call about my line not working as well as other line issues I have had with a different account in another suite. They say it was not noted in the account and therefore will not credit my line at all. I called on the 20th of December of this year to let them know 2 different account numbers were not working and when they came out, they only fixed one line and now say I should have called to say it still was not working. Please advise as to what I should do. I find Verizon business is as incompetent if not beyond Verizon Wireless.

I had to disconnect my telephone and internet services with Verizon due to bad connection and reception in the area where I live. I had sent Verizon their last payment which included a payment for my cable provider. Because they have a service whereas they will pay your cable provider along with their internet and phone services. The other day, I was notified by my cable provider that Verizon sent the bill back to my cable provider minus the payment in which I had already sent to them to pay. So they had kept my money for the cable bill instead of paying it. I am having a problem getting a Verizon representative on the phone to discuss why they hadn't paid my cable provider.

Once the representative hears that I am no longer with Verizon, my phone call suddenly becomes disconnected and this happens each time that I try talking to a representative concerning a refund for my cable payment, which they were supposed to have paid. Verizon owes me a refund and I have no way of having it processed because they keep disconnecting my call. Verizon owes me a refund because I had paid them in full for their services and for my cable provider's services. Instead, they kept the money and had refused to pay my cable provider in which I still was a part of Verizon at that time. Could you please help me get my refund? I really need my money in this economy. Verizon refuses to discuss the refunding of my money.

In order to save money, I decided in July to transfer my account from Cablevision to a DirecTV/Verizon package, a decision that I since regretted. At the start of service, I received, as promised, a wireless modem and a CD install disk complete with instructions. I followed the directions and completed the installation successfully. I noticed that my Internet was stalling quit severally. The light on the modem, labeled Internet was out. This lead to the first phone call with the troubleshooting desk. They ran a line diagnosis and sent a signal to the modem. Presto, the light was on and once again I had the Internet. I got off the phone with the help desk and resumed my Internet activity.

Ten minutes later, the light went out and I again called customer service/help desk. Mind you, this is not an easy task. I am passed from department to department and left on hold for several minutes without a representative coming on the line to check on me. At times, I felt I was forgotten and I will waste my time on hold forever. After working a full day and only wanting to relax, this ordeal is quite frustrating. Again, a representative made me go through the same steps as before, which included notifying how many lights are on the modem, turning it off, unplugging it, plugging it in, restarting the computer. This of course made the 'Internet' light appear and the Internet working once again. I again resumed my Internet activity and again, 10 minutes later, I was unable to proceed to the next page of a website.

The light labeled 'Internet' was out again. At this time it was late and I was upset and too tired to deal with someone that only listens to half of the issues. I turned off the modem and went to bed. The next day, I woke up and I turned on the modem and my computer hoping that I will be able to check my email and to read the news when I got out of the shower. I jumped in the shower, and about 45 minutes later, I looked at the modem and the light was on. I was happy and sat at my computer to check my email and read the news.

Within 10 minutes, the light was off again. I made several phone calls to Verizon within several weeks, I was even credited a portion of my bill. I spoke to several customer service representatives, who tried to be helpful and some that are down right rude. I have been hung up on, told that my cord or my computer are the issues. I have gotten so many stories and promises that I stopped paying attention. Finally, I had a representative inform me that the issue may be a line problem or a 'hub issue' and scheduled someone to come out to have it tested. After making an arrangement for someone to be present at my apartment during the 6-8 hour window as requested, the outcome, no one ever showed up. I was told that someone was able to gain entrance to the area where the Internet cable was and there was no need for someone to be home.

That was a wasted day! I am not convinced that anyone came to check the lines because nothing changed. At this time, I would use my neighbor's Internet or use my phone. Finally, I realized that all I had to do was restart my modem every time the Internet went out. Fine, this was my only option. I was sick of calling customer service. I learned to make due without the Internet for personal use mostly.

My neighbor's Internet connection was rarely reliable because of how far it was from me. I pay for a service from DirecTV for demand movies and TV that was never used, I was unable to play video games on my Wii online, I was unable to update my daily podcasts on iTunes, and has stopped returning most personal emails. Now my mother calls me instead of emailing me. Not good! Please note, my DirecTV guy (the person who installed my service) stated that I should cancel service with Verizon and go back to Cablevision because of the issues I was having. He said that he experienced the same issues and could not take it anymore. He said he had better luck with a data plane with his cell phone carrier.

Finally, the best thing ever happened for me and cured my Internet issues at last. A tornado went through my backyard. Yes, a tornado in Brooklyn, NY. This led to the wires from the building to be pulled off my building. I was 100% without Internet for several days, I believe about 10 days. I had to wait for a technician to come to my building and repair the damage. This was after several phone calls. I was hung up on twice, transferred all over the place, and at one point, was told I was responsible for the repair costs. Finally, I got someone on the phone who wasn't a complete moron or at least cared enough to give the right info. I again set up a time, again I had to arrange someone to be available for a 6-8 hour time window, so the technician would have access to my apartment.

I was told it was mandatory because if no one was here, my Internet would not be repaired. I knew from before that I had little chance of someone needing someone home. I did not want to risk it, so my brother was home. No one showed up, but when I got home the Internet worked! I no longer had to restart the modem several times an hour, it was still slow, but it was more manageable. The date of the tornado was September 16, 2010, I believe the Internet was back up and running around September 27, 2010. I am not 100% sure of these dates, because unfortunately, I did not think I had to take such detail notes when speaking with customer service.

October 24, 2010, I was happy with the service. The Internet was working correctly enough (it is slower, but why complain) and I was looking into adding a house line. While online, I realized that I am being charged too much for my bill because someone has failed to bundle my service with DirecTV. We will go over that shortly. I placed an order to upgrade my Internet to a higher speed, because with the home line it was the same price. I also ordered a landline. On November 4, 2010, I no longer had Internet. I made several phone calls, I was hung up on. I was told that a technician removed my DSL as per a work order. I was told that there was an outage in my area.

I was told that there are no issues on Verizon's end. It was because of the cords inside my house. (Nothing was moved since everything was first installed.) I had to make several calls, complaining, threatening, begging and pleading for these issues to be fixed. I sent an email through Verizon, did the chat option on the Internet. I was left on hold for 20 minutes at a time. Finally, it was confirmed that the technician did remove the DSL. I am not even sure if that is true because I was fed so many stories. I was promised a technician visit, which I believe was made but no one knocked on my door, the Internet was still out. I was told to leave my box on at all times. I had to make phone calls at work, while on lunch and in the evenings after working a 12-hour day. Finally, I was told that I need special filters, so I ordered filters and waited for them. I installed the filters and the Internet still didn't work.

I had another appointment which no one showed up for. I was told that I was contacted to confirm this appointment and because I did not respond to this phone call, my appointment was canceled. The only phone call I received from Verizon was a prerecorded message thanking me for choosing Verizon. After several more phone calls and restarting the modem and checking the cords, replacing all the cords, and buying new splitters, my Internet was still not working. Again, I made another appointment. They said it was supposed to be for last Friday. No one showed up again! I was told that there was no need for an appointment because the issue was again at the hub, but I will be contacted later to make an appointment for someone to take a look at the modem.

November 23, 2010, I received a phone call stating that a technician was on his way to my apartment. I never made the appointment! The caller had no record of me making this appointment! I told them that no one was home and there was no way for me to leave work for a technician that may or may not show up in the next few hours. Everyone I know was working or unable to go to Brooklyn and wait for a technician. I asked to speak to a manager, the representative placed me on hold for about 10 minutes, then they hung up on me. I then called the executive office to make a formal complaint. I spoke with a rude gentleman that was in a call center in the Midwest, despite the fact I called a 212 number and my office is about 3 miles from the Verizon building. He listened to me for a few minutes as I recount my issues and he asked me to hold.

For the next 15 minutes, I was on a silent hold. Please note, it was about 12:30 pm and I am in the middle of my work day. It is the week of a long weekend and I am slammed. Finally, he came back and said he found someone for me. He then transferred me to a Customer Service Representative, he just transferred to the people I was calling to complain about. Not even a manager. At that moment, my boss came into my office for a meeting. Also, the same guy who informed me of the visiting technician called my brother who also informed him that no one will be home. When I came home, there was a tag on my door stating, "Sorry, we missed you." That tag is probably the most upsetting. Where were they last Friday when they just didn't show up? I am charged $50.00 if I don't show up for a doctor's appointment and I get a late charge if I send out a payment late.

Billing Issues. I signed up with DirecTV and Verizon at the same time. I was supposed to get my services (both DirecTV and Verizon) at a low price plus a $100.00 gift card from Verizon to be given after 60 days of service. Several calls to the billing department later, I was told I must have been lied to and there is nothing that can be done. My service was never bundled for the July, August and September bill. I didn't realize this until very recently. Now I am supposed to be on the $84.99 plan. This was Verizon's responsibility to bundle my package as per the most recent billing representative I spoke to. On top of that, my Internet was supposed to be $20 but I was billed $36.00, which I was unable to pay because when I went online, it said it was a zero balance and I am never available to call during the day because of my work schedule.

Other People's Issues. Several years ago, my mother decided to switch from Road Runner to Verizon. She had similar issues. She is again with Road Runner and vows to never use Verizon high speed ever again. A few years ago, I had a neighbor in my former building that came over begging to have access to my Internet because his was down and he had to email something that was due. He told me how many issues he had with the service. I recall it being Verizon. These issues made me remember that. I told my friend about Verizon's cheap Internet. She decided to sign up with Verizon. She is located in the Soho neighborhood in Manhattan and was having many of the same issue as me. She was almost crying over the frustration she was having with the support and the ongoing issues. We have not talked about it lately because she has been in California for the last 45 days. I am sure you will get an email from her sooner or later. Maybe she will do a write up about her issues. She is PR Manager for Tech companies.

How this has affected me; this morning I left the house at 8:30 am. I have to ride a crowded subway to my office and ride a crowded elevator to my cramped office. I work nonstop until about 8:30 pm. I then climbed back on the subway and head home. I sometimes don't get home until well past 9 pm. All I wanted is to be able to use my computer, download my podcasts, email relatives, and follow up with work emails. Instead, I am dealing with Verizon until it is time for me to retire for the evening. This Internet is not just for play, often I am stuck doing last minute weekend and evening projects.

My roommate has to work from home two days a week, my brother is studying for his final exams and his wife is unable to call home to her country without being able to plug into the Internet. She has not spoken to her relatives via phone for weeks. Several months ago, I had an emergency and a contract needed an additional addendum and needed to be completed right away. Once I completed the contract, I attached it to my email and it would not send. My Internet stopped working. I restarted the modem several times to no avail. This is being done as my boss was yelling at me for having such awful Internet service.

He stated that he needs me to be available and reliable for this kind of situations and I was not convincing him of either because of my Internet problems. I had to knock on my neighbor's doors to try to gain access to their Internet, but none of my neighbors were home. I had to go outside with my laptop to locate an open and unsecured Internet access just so I can send out that contact. My boss was displeased with how long it took, and using the excuse of Verizon sucks is like saying, "My dog ate my homework." My boss also suggested that I cancel my contract with them and find a more reliable service.

Over the last several months, this has been a huge inconvenience for me and my brother and his wife. My brother told me not to go with Verizon. Now every time it goes down and I am on the phone with Customer Service, he always says, "I told you so." I have wasted hours on these ridiculous issues that could have been taken care of months ago or within one phone call. I have been on the phone with their employees for hours, I have been lied to, ignored and laughed at. I have been so frustrated at times that I actually cried to a representative because I was just tired. I am still tired. I am tired of being taken advantage of and lied to.

I am a customer of Verizon that has been lost in automated systems and lost Internet connections. I have been treated like Verizon is doing me the favor. I pay for a service and I deserve to have that service work. Since the recession, I have made a fraction on what I used to make. Every penny and every minute is important to me because I have less of both. I am the one that is working for twice as hard for half as much. I am writing this letter in hopes (almost begging for resolution of all these issues.) I want an apology and not a canned response that I am so used to getting from their team. I deserve the same service as everyone else and I deserve to be respected.

I entered into a contract with Verizon and I do not feel that Verizon has taken our contractual agreement seriously. I can't believe that this issue has come to this, but I am going to see this through. I want my small consumer voice to be heard and I demand to be acknowledged. I feel that my paying for such service since July is unjust, especially with the time I have put into these issues.

Back in January of 2009, I had ordered the installation of a landline and internet service. I had taken off a day, the technician never came. After arranging a new appointment, the person came on the 3rd time. I kept being told that there was no appointments. After it was installed, the internet didn't work. They had to come back which was another ordeal. It stopped again, so I canceled. I had the phone service for a total of about 2 days, they claimed it was on all along (about a week), but it was not and it was not the phone, I purchased 2 new phones. I never had any internet service. I have been charged $226.00 for absolutely nothing. I was on my cell phone with the reps for ridiculous amounts of time.

I have tried to get DSL at our home, but was unsuccessful. I have tried with many providers, but only to be told Verizon refuses to allow them to provide us with DSL connections. Verizon has told us for the last 3 years the only way we can get the few DSL connections is to wait for when someone cancels their account. The topper is businesses and other private homes within 5 miles of us have DSL. I can get wireless, but 50-80 dollars a month is hard on our budget especially when I see DSL for 15-30 a month.

I am tired of being lied to and tired of begging to come into the modern world of DSL. I thought the idea of deregulation was supposed to foster competition with the phone companies. So why is it Verizon is the only service I can get? Is there someone out there who is willing to find out why we are stuck with dial up and expensive wireless service?

We have had a Verizon phone, internet, and DirecTV package for over 2 years. The phone service was our first problem. We had phone service problems 3 times in that period. Each time I called, I had a hell of a time getting to speak with a human. First time was the actual installation there wasn't a dial tone. I called Verizon and I was told to unplug my phone and plug it back in the wall to reset it. That did not work so I had to call back again.

Then, I was warned that it would cost me to have someone come out to look at the problem and I would be charged if the problem was inside my home. They came out and discovered that there was a bee nest inside the box on the telephone pole. After destroying it, we had service. The second time, it was due to the changes they made in the voicemail. I was informed that my old voicemail would not work and that I had to set up a new voicemail. I did.

Then, I noticed that I wasn't receiving my voicemails. I called Verizon again and they helped me access the new voicemail messages. Then, I wasn't receiving them again and I called them yet again. This time when I was able to get my messages with their help, there was a message that was four days old that my aunt had passed away. They sent someone out to investigate the problem. After investigating the problem, I was talking to my sister-in-law and I heard another voice on the phone. I was shocked and actually had a conversation with the mystery person.

I called Verizon again and explained to them the problem. While I was talking to them, that other person came on the line and joined in the conversation. They sent someone out and discovered that the telephone lines had crossed and they would repair them. This was all too much for us. So, we decided to end our phone service with Verizon and get cell phones with anyone other than Verizon.

I called on 10/19/2010 and terminated the phone service and kept the DirecTV and internet services. After several days of picking up the phone and still hearing a dial tone and receiving calls on the line I just canceled, we called again and asked why we still have service. They claimed that they would shut the line off, but we would still have the line for internet. I thought this would be the end of our problems.

About one to two weeks later, I got a phone call from DirecTV stating that we owe $239.90 for 2 months' services. I explained to them that I paid Verizon that money and that they should have forwarded it to them. They told me I would have to take it up with Verizon. I called Verizon and asked them why I owe DirecTV for 2 months' services. They stated that the money I sent them to send to Direct TV was sent back to them. I demanded that they hand the money over to DirecTV and asked why it wasn't. They stated that when I canceled the phone, they did not unbundle and I was being billed for DirecTV when I should not have been, in which I paid.

They admitted fault and told me that the overpayment they have will show up as a credit on my next adjusted bill and that I would have to pay DirecTV directly. I was furious that I would have to pay a second time to DirecTV what I have already paid to Verizon. I demanded a refund and they refused. I called DirecTV and made them aware that I had already paid their money to Verizon and that they would have to get payment from them for the bill they sent. They seemed nice. They told me that this would not affect my credit and that they made note that I had contacted the state consumer protection services for assistance. I then got a bill from Verizon stating that they were sending me a refund for one month of services that I owe Direct TV. This was received by me on 11/13/10. On 11/14/10, DirecTV disrupted my satellite services. I called them in attempt to make resolution.

The bill they sent me was not due until 11/20/10. I asked why they disrupted services when they knew I was working on getting a resolution with Verizon and that I would be receiving their payment from them and that I would then settle my bill with them. They were aware of the situation and previously had told me that they were willing to work with me. But now when I call the billing line, they forward me to collections. I have very little patience left and swear I will never do business with Verizon or DirecTV ever again. And I am canceling both accounts.

In June of 2009 I entered into a contract with Verizon for High Speed Internet for $17.99 a month for two years. The advertisement states $17.99 for the life of the contract including "guaranteed to never go up." I have a bundle which includes phone, internet and DirecTV; therefore, my internet price has to be $19.99. In one year, without notice, my bill is increased. I called starting June 1, 2010 and give Mr. M. the above information. I'm assured my bill will not increase for one more year.

I have to call again on 9/23/10 because my bill has increased again. I spoke to Ashley who says my contract has ended in one year. She has no knowledge of the contract information Verizon sent to me. I asked to speak to a supervisor two times. First time I'm put on hold and Ashley comes back saying she can reduce payment by $5.00. I'm not satisfied with this answer and I asked again to speak to a supervisor and I'm put on hold. In twenty minutes there is no further contact with a person. I'm on the phone for a total of 48 minutes with nothing accomplished and no supervisor to speak to. I hang up.

I asked for the change to take place when I called and spoke to Shaye, but Jarrett said he is unable to do that because of what is written in the notes. I asked about the notes entered for 6/1/10 by Mr. M. The notes only indicated I called. What about the notes from Shaye and the confirmation number? No such information listed only that I called. I asked for a phone number or address where I can voice my frustrations. Jarrett looks for it but is unable to locate this information.

He asks if I'd like to speak to a senior rep and was transferred. I was on hold for 30 minutes with no response. The total time I'm on the phone now is over an hour and I hang up once again in anger and frustration. Verizon's customer service is nil and responsibility for information that I've received from Verizon seems to be inaccurate.

I placed an order 3 times. I waited a week to get services turned on. Finally, after getting it turned on the Internet, service doesn't work. They gave me the run-around. A different person told me something different every time I called to complain. Then they told me they were sending a technician out to my home on Monday. I took a day off from work, and no technician came. I called on Monday, they told me Tuesday. When I called back later that night to confirm, they told me Wednesday. I tried so hard to get them to send someone on Tuesday instead of Wednesday and all they did was give me the run-around and they did not help me for nothing!

What happens if a customer doesn't pay his/her Verizon phone bill? Service shut off, bills and letters requesting payment, warnings and finally bill collectors. What happens if Verizon doesn't pay its bills? Apparently nothing!

I cancelled my Verizon telephone-Internet account in early August because they raised my charges by $40.00, and I went with Time-Warner for the same services but $40.00 less. I received a statement from Verizon that I had a $27.01 credit. I called and was told they'd be sending me a check for the amount in 7-10 days. When no such check was received, I called again. I was told "check is in the mail." When October rolled around with no check received, I called a third time. This time I was told that no refund check had ever been drawn so no check could possibly "be in the mail." The person I spoke with apologized and said that she had no idea why no check had been drawn and mailed, or why I had been lied to. When I suggested what would happen to me if I didn't pay my phone bill, she just laughed and said, "Yes, you're right."

Finally, getting tired of the back and forth I asked, "When will I receive the check?" "Two to three weeks minimum," she replied. That's when I asked her where her call center was located and she replied "Miami." "Why does it take a minimum of 2-3 weeks to get a check from Miami, FL to Palm Desert, CA. Will it be coming by Pony Express," I asked already knowing the answer. "I don't think so," she replied, "but it always takes longer when we have to refund a customer's money." Well, at least one of the Customer Service representatives at Verizon was finally willing to tell the truth! And I still don't have my refund check. If it does come by Pony Express, I sincerely hope they send someone along to clean up after the horses! I'm not going to clean up Verizon's mess!

I have a Verizon broadband (Mi-fi) and I'm allowed 5000 MB of data per month. I usually use about 700 MB each month. This month I downloaded two programs of about 24 MB and this brought my total over the 5000 MB, only about one week into the billing cycle. I did not think it was possible to be charged over 4000 MB for downloading 24 MB, but Verizon claimed the two are unrelated (the size of the download to the amount of data for which I'm charged). So I doubled my plan for this month to 10,000 MB, which Verizon was happy to do by tripling the cost to $199. I was prepared to pay them 199 for this month with the knowledge that I cannot download anything from my home again, which is quite inconvenient.

A few days before the billing cycle ended, I again checked my usage and it was about 7000. I certainly did not want to exceed their 10000 MB limit. I was pretty sure it was not possible for me to use the balance of the 10000 allotment because I don't download any programs (since my mistake earlier this month), I don't stream music, use iTunes, view You Tube or watch movies or TV online. Yesterday my bill arrived in my email and I was charged $494.81. Apparently I have used another $300 worth of data in just a few days, above and beyond the 10,000 MB of data they say I used.

It seems almost impossible for a single user to use about 700 MB for 6 months and then to use well over 10,000 MB. In reading your article about a similar experience with Verizon, you stated that Verizon claimed Consumer Affairs used more than 40 times the amount of data of the average user when you exceeded 10,000 MB for your business account. Hence, is it possible that a single user could use more than almost 50 times the amount of the average user? If it were possible to get through to Verizon by phone or email, which it is not, I could ask them to explain this. However I have given up trying to contact them at all as their customer service is abysmal. I am not sure how Verizon calculates the amount of data usage. That is, if I download a 24 MB program how do they determine the cost? Can they really charge me over $200 for that download? It seems arbitrary, and consumers can't stay below the allotted data if there is not a way to calculate what the charge will be. The consequence is almost $500 bill from Verizon.

On August 13, 2010, I changed providers from Bright-house to FIOS in a cost saving move. I was offered and accepted a FIOS $69.99 (Triple-Play) deal over the telephone that I found on the internet that was for 2 years, no contract, free movie pkg. I also had a $50 American Express gift card referral letter from a friend that I was told would be honored by the local business office after installation.

After the installation, I called the local business office (888-553-1555) and talked to Aaron and after a long time and several other employees getting on the line, all who stated they could not fix it. Aaron said he would make it up in $10 monthly credits for over the next 12 months. When I got my first bill, it was for almost $150.

After several lengthy calls, my bill was reduced to $98.93 but I would have to call Aaron back for the additional referral letter monthly credit. I called Aaron and he said the credit would start the next month so I made the $98.93 payment. The next month, my bill went up to almost $130 and I was back on the phone. I was getting nowhere fast and asked if I could be connected to the girl who fixed it the last time. I was told her name was Tanya and that a message was sent to her to contact me.

Over a week went by and I did not get a call so I called again. I talked to Eric, who in my opinion, should be fired immediately. Of the probably ten people I have spoken to at Verizon so far, he is terrible. He basically told me my bill was correct, he really did not care what Tanya did and he would not do anything. I asked if he would send a message to Tanya for her to call me and he refused. I then asked to speak to a supervisor and he said none was available and he would have one call me back within the next 48 hours. I changed my equipment since the installation from a decoder box to a set top box that costs $2 more per month. My bill should now be $100.93. This does not include the $50 gift card from the referral letter still owed to me.

A storm on Friday, 10/1/10, knocked out landline phone and internet service. I called Verizon and was told that no one was available to restore service until 10/12/10. They also informed us that someone would have to be home all day to wait for repairman. This has happened to us back in the spring and summer of this year and it took over a week to restore service.

I contacted Verizon a little over a week ago to report a phone outage. I was told the soonest a repair person could arrive was 10/7. This was a long wait, but I was told I had no choice.

I contacted Verizon today to verify the appointment on the 7th and was told that the case was closed out and the appointment was cancelled. I was instructed that the line was tested and it showed that we had service. In the meantime, we have no service and we never notified them to cancel the appointment. The service rep. I spoke with was made aware of this and also that we had subscribed to the inside wire maintenance plan. She proceeded to tell me how to troubleshoot the problem and to go out and test the outside line on my own with their box and a corded phone. I instructed her that I didn't own a corded phone. She said the next available appointment will be 10/11.

I expressed concern that this was their error and they should come for the original appointment as scheduled. I took the day off work on 10/7 and planned to be there as they requested. The service rep. seemed most concerned that I solve the problem myself and again told me to check the box with my corded phone. I again reminded her that I didn't have one and did she expect me to purchase one in order to check my own service. She was curt and seemed unconcerned. I heard the insincere "we are sorry for your inconvenience". I have the feeling that Verizon would like us all to repair our own equipment and pay them as well as take a vacation day to do it. This is very poor customer service!

We opened a store in June of 2007, and subscribed to Verizon phone and internet service. Two phone lines, credit card machine connected and state licensing machine connected. Since our connection, every time it rains, we get static phone service, the internet slows down or completely dies, leaving us without credit card machine use, or licensing. We had many complaints to Verizon with many apologizes from them, but that's just in the script.

In February 2010, we decided to move our location 100 yards north of the original store. I notified Verizon of our plan, and wanted to have the service connected at the new store and leave the old store connected for two days while we finished the move. I was informed this was impossible. But we could have the new service connected and the old one disconnected the same day, leaving us one day without service. I agreed to that. We picked a date of March 6, 2010 for the connection and disconnection.

On February 27, 2010, an employee called me on their cell phone to inform me we had no phone or internet service at the shop. We called Verizon, after arguing with the rep about the problem being in the shop for 30-40 minutes from my home phone. (Never call Verizon on a cell phone, you will not have enough battery life to even get to a rep). Having our clerk carry the phone from the old store to the new one and plugging it in, to prove we had service there, did she agree that the service was disconnected. I had to locate the disconnect verification number which showed when we were supposed to be disconnected, before she agreed that a mistake had been made. She then informed me that the re-connection would be completed in 3-5 working days. Another argument ensued, and finally the reconnected us that day.

March 6, 2010 arrives, they disconnect the old store, but fail to show up at the new store. After several phone calls, a tech shows. The phones are connected, but the internet is not available for another week. The lines have to be tested. Remember, we moved 100 yards from the old internet connected building. Now we have no credit card machine, no licensing machine, and no internet service for our web site. Nothing could be done about the delay according to Verizon. The old tenant at our new building had Verizon internet service. Finally our internet is connected. From March 6, 2010, we have had several interruptions in service due to weather, and anyone that has dealt with Verizon service people know that it is a pain in the neck and very time consuming just to get someone to the site.

On Sept. 30, 2010, no internet service, no licensing machine and no credit cards able to be accepted. I call Verizon and spend 1 hour and 27 minutes on the phone with a service rep. He tells me it's inside the shop, he has me trouble shooting the whole system, unplug this, reconnect that, blah, blah, blah. I beg him to send someone out, I am not a computer guy. He keeps telling me they have a protocol they have to follow before they can send a tech out. Finally after an hour and 27 minutes, he agrees we exhausted all possibilities and he will send a tech out. Puts me on hold to find out a time when the tech will arrive. After several minutes on hold, he comes back and informs me that they have an outage in Pleasantville Central Station! They will call us when the internet is back up. No phone call on Sept 30, 2010. Finally at 10:00 am on Oct. 1, they call and say the internet is back up.

But we have no service at the store. There were several phone calls, from our clerk at the store, and me from my cell phone, I was on the road. We gave up, and called our computer tech. He came out, and said they had disconnected our internet service, while trying all the test on the 30th. At 5:00 pm on the 30th, we get our service back, two days without service. On October 4, it was raining, internet service very slow and credit card machine was not functioning I surrender. I'm going to Comcast.

My father is an 84-year-old World War II veteran living in Virginia, who has his television service through Verizon. On his recent bill, he received a recurring charge for a pro-football package, around $75 per month, that he said he never ordered. When he contacted Verizon to have the service removed, Verizon customer service told him it was too late and could not now be removed.

When he asked how this package was added without his consent, he was told that someone called his home, asked if he wanted this package and someone at the home said, yes. My father lives by himself, has limited income and has poor hearing. It is a certainty that he did not give his informed consent, even if he actually spoke to a Verizon representative who might have called with this package offer.

We feel Verizon has taken advantage of the elderly and hearing-impaired by making an offer over the phone without ensuring informed consent. Further, by failing to provide a means to cancel this unwanted package, they have continued this unethical practice of preying on the elderly. As recourse, we want this package removed and the account credited for all charges incurred thus far.

Oct 2007, my son Kyle ** ordered Verizon Fios/DSL using his computer under his email address to be installed in his room in my house.Somehow the account was attached to my existing phone account with Verizon. When he left my house, he took the equipment with him and left his outstanding bill in my name. After numerous attempts to dispute this bill I had no choice but to set up token payments monthly to avoid ruining my credit. Now the bill for the equipment that was supposed not returned is sent to me through a collection agency for $1800. I never authorized this service in my name and I never was in possession of the equipment. Please help me out of my Verizon nightmare!

My business phone bill from Verizon normally $ 112.00 included DSL. Suddenly come up to $148. I called in Verizon to question about the other charge $37.75 from ILD for WebHosting. I have a website and hosting with 1and 1 and running for years. I've never order webhosting from this ILD company, why Verizon allows third party charge in my phone bill without my knowledge?

Verizon rep said in telephone contract they have the right to allow third party charge on my phone bill. I questioned how they can charge me for the service that I already have or I did not order and don't even know what they are. I finally called in ILD to ask them cancel the charge because I did not authorize the charge. Why is this scamming company still survive?

On September 13, 2010, I called Verizon to ask why my high speed internet 3.0/768 charge unexpectedly changed to $34.99 from $29.99. I was told by Shabbil that I changed calling plans. I explained to Shabbil that I have my paper phone bills for the past year and I have Verizon Double Freedom that includes Verizon Freedom Essentials and High Speed Internet 3.0/768. The only thing that has changed is the increased price of the internet. I have not changed my package and I asked Shabbil what package did I changed to if I had Verizon Double Freedom for the past 10 years and I have Verizon Double Freedom on my current monthly bill but the price increased.

She informed me that to correct Verizon's pricing error would cost me $120.00 because I was changing my calling package. I told her I am not changing my home land line calling plan and that for each month for the past 10 years my monthly statement showed Verizon Freedom Essentials and High Speed Internet. The only change was the price Verizon was charging me (their customer) and it was Verizon who made the change and the change was in their price. Shabbil said she could not help me and I had to be transferred to billing (I thought she was billing). After 45 minutes on hold, I spoke to Gil.

He said he would give me an $8.34 credit for this month because I was dissatisfied with Verizon's service.

I became very dissatisfied with Verizon and asked to drop my Freedom Essentials package from Verizon and to get basic service on my home phone. Gil informed me I could not change my plan unless Verizon receives a $120 termination fee from me. I asked Gil, "How long can Verizon charge a termination fee when I had the exact same plan for the past 10 years?" Can a termination fee extend for 10 years? He could not help me but transferred me to billing (which I thought I was already talking to billing).

After another 30 minutes, I was talking to another Verizon representative who would not give her name (the connection was poor and she was from India). She said she would change the $34.99 charge to the original $29.99 charge. She did not say how long the $29.99 change would remain on my bill; if it was for one month or if it will remain on my bill from here on.

I am not locked into a one or a two-year telephone plan. I thought after one year after I signed up the termination fee would be eliminated. Evidently after 10 years according to Verizon, you still have to pay a termination fee of $120.00. There's an increase in my telephone bill for no apparent reason. If I wanted to change anything on my current plan, there would be a charge of $120.00 even after 10 years on their bundled plan. I wasted 2 hours on the phone with Verizon representatives and I do not know if the issue will be resolved next month.

Had my home phone and my work DSL line screwed up for weeks. For our home, my husband and I spent at least 5 hours total on with Verizon trying to get it fixed. We were disconnect after being on the phone each time for close to an hour. After nearly 6 weeks of this, finally got yet another body on the phone and to my surprise, he actually was reasonably intelligent and got my problem resolved. He should be made president of the company!

At my new office and warehouse location for my business, we chose to go with 8X8 VOIP for our phones but called Verizon for a line for our DSL and alarm. Also got a very sharp person on the line and thought we were all set. Wrong! After 10 frustrating days with no phone (in a phone sales business), no fax, no internet and over $6,000 in IT support payroll, Verizon finally sent someone out and surprise, technician who came out connected to a very antiquated box. Once he installed the new box, everything worked like a charm. Too bad Verizon won't pay my tech support bills and loss of revenue for being down for over a week. Verizon service is, for the most part, pathetic!

I called on 8-23-2010 to cancel the entire Verizon package which includes phone, Internet and DirecTV. The female representative tells me I can get just the Internet w/ no phone. I told her I tried to do those months ago and was told that was impossible.

I added a broadband service to my account in order to accommodate my school needs for online courses in areas that I can't get regular service. I was told that the one service for $59.99 would cover all my needs and its practically unlimited and only 5 cents per gb if I went over. Well, I just found out that it's 5 cents per mb and am now $77 in overages and its only 10 days into the month with classes. Picking back up today I had to call and have them bump me to the $$199.99 a month plan to have enough gb left to view my required films etc. for college courses. Now, they claim you are not supposed to download film or music? What is that? Being on SS disability, my income is limited and I am now having to spend three times plus for internet service.

I have a basic residential DSL internet with connection speeds up to 768Kbps/128Kbps w/out WIFI for $26.99 per month from Verizon. I have intermittent connection issues with my internet. I would like to shop around or switch but AT&T said that our area is a Verizon area and they are not allowed to provide internet service in my area, so, basically I am stuck with Verizon.

AT&T has the same service plus WIFI at $14.99 promo price/$19.99 regular price, I have asked Verizon if at least they can match the price but of course being the only provider in my area they have declined my request. This is bad, being stuck with inferior service and overpriced, no competition in my area. Paying for an inferior service (no wi-fi) for basic necessity internet service at a higher price due to monopoly in an area by $7/mo. Can you please suggest where can I turn to? FCC does not seem to have regulation authority on these providers. Any suggestions? Thanks.

I have Verizon high speed internet service. This service is frequently very slow if it works at all. They have sent at least 6 workers to my home to repair, yet the problem continues. Recently had another problem, and they have not even addressed it.

Often times, I have no internet service which I need for my employment.

I canceled my service with Verizon phone and internet over a year ago. I paid them in full and was told I was all set. Since then, I have received bill's stating I owed them another $25.15. Thinking I may have forgotten to pay this amount, I paid it and was told I was once again paid in full. Six months later, I received another bill for $25.15. I once again called Verizon and asked them since I no longer had their service. Why was I being charged this amount again? I was told they charge you for a month after you get rid of their internet services. So once again I paid the $25.15.

Now another 6 months later, I'm receiving a letter from an attorney stating I still owe Verizon $25.15. Why should I continue to pay this amount for a service I no longer have? Not to mention their customer service representatives are first of all of no help and second of all are extremely rude.

I have online requested Verizon to install High Speed DSL internet at our home in TX in January 2010. The initial process of purchase got over and Verizon had sent us the modem. But when the technician came to our home to switch on the internet (since we were unable to do it through the instruction CD), I was informed that Grande has contract for our whole society and they will be unable to provide services at that time. Hence, I was requested to send back the modem. I did that immediately and Verizon also received it.

But after 4 months, I was shocked to see a letter from the collections that we have $21.64 pending with Verizon. When I inquired with the collections, they routed me to Verizon since they didn't have any details. I circled back with Verizon and came to know that it was shipping fees of modem, which I don't need to pay. It was by mistake. They also told to dispute the amount with Verizon as well as with collections. I did the same. I was also informed in case of any issues, I will be informed by mail or certain communications.

3 months passed without any communications but a day before yesterday, I got a letter from another collections agency asking for the same amount on behalf of Verizon. I was so frustrated but still, I calmly spoke with my collection agencies (who again routed me to Verizon) as well as Verizon customer services. Talking to customer service for 1 hour, they again finally agreed that it was a glitch and I don't need to pay the amount. But when I asked for written confirmation, they routed me to their customer finance department. While talking to them, I was informed that I have to pay this amount to get out of collections. They said they can't see what the customer service has informed me nor any updates saying we don't have to pay anything. Unfortunately, I was back to zero.

I am so frustrated now that I have not used Verizon service for an hour, but then also due to miscommunication from Verizon, I have to pay $21 and also have to bear negative mark in my credit score. It's really not the matter of paying some bucks, but it really shows that there is no customer care in Verizon. Nobody knows anything. The whole company is like a black whole and customers are fools to get attracted by their customer loyalty myths. I would really request my fellow friends to not go to this service provider, who doesn't even listen to their customer's problem.

I got Verizon Triple Advantage in February of 2009. Since then, I've dealt with the internet because there are too many problems to enumerate. They have the worst billing department in history. It is not an exaggeration. You can try calling them about wrong charges and get shuffled to 23 different people at one time. One hand does not know what the other is doing. Right now, I have an outstanding $200 bill for what? I have no idea. I'm not going to call them and be put on hold forever or get shuffled around for probably the 25th time. I'm afraid that they're going to cut off my internet because I cannot afford to pay this month. With all the problems they've given me since 2009, I would think that they would want to clear up this fiasco, but no. They simply do not care since they are Verizon.

My Verizon DSL was connected on June 3, 2010. I could not get any of my routers/modems set up to work with our DSL service, so I called Verizon multiple times to try to correct the issue. I was informed that it would be better to get my router/modem from Verizon itself. When I asked the representative how much this would cost, she said that there was no cost associated with this. I was later billed $69.99 for the modem on July 1, 2010. When I called to correct this, Verizon denied that I was told this and refused to correct the problem. They will not let me cancel my service without charging me an exorbitant amount. In essence, Verizon made unauthorized charges to my account and refuses to correct the mistake.

Back in May, we placed an order to Verizon in upgrading our DSL service from dynamic to statistic. I was told we would get 5 MB speed and 5 IP addresses. However, when I received the e-mail, it said we only get 3 MB service. So I called the customer service and was transferred to many different departments for 4 hours. But I did not get this issue solved.

I called the following day and spent another 3 hours and was transferred to many different persons. I requested to have a supervisor call me back. But no one called me.

Before I heard any answer from them, when our contract IT technician came to solve our computer issue 2 days ago and found we only had one IP address instead of 5 addresses. So he called Verizon to reset to 5 IP addresses.

This was not our first time having very bad experience with Verizon. They always gave different services from what customers ordered. And when you call them, they always keep you waiting for hours. Once you lost patience in waiting and hung up, they won the game.

I believe you have received many similar complaints to mine. Can we do something and protect the consumer right. It is very upsetting that we, the consumers, have no choice to choose our telephone carrier, even the A&T was split half century ago. What had benefit to the consumers, even the "monopoly", was broken? Nothing good to consumers.

I spent total over 10 hours to solve the problem which was not supposed to be a problem. Who would pay me when I'm sacrificing my time to deal with the problem intentionally caused by Verizon? Our contract IT technician spent hours to reset all the addresses and we needed to pay them by hours they spent.

Third, we are B2B business. Our orders could not be downloaded when we lost the IP address. Our employees had nothing to do till this problem was fixed. Who would pay for these hours?

Persist in intruding on lower right hand of computer screen. If I had ever considered their service I have now changed my mind. Utter frustration distracting me from my work.

I have been with Verizon 8+ years now and I have never experience this type of problem with them. First, it was my land line bad wiring or trouble with loud noise while talking on the phone. Then trouble with DSL, no connection going through and poor language barriers. Now, it's my bill and how it increases and I am on a fixed income. Actually I thought combining Verizon home phone,cell phone and internet would be saving me money in the long run but only charging me more on my bill and I do not understand that. Verizon has gotten out of hand and once before I left them for a long while until I decided to give them another chance but now I am beginning to feel differently.

When I look at my bill, my stress level climbs up the top. And I am seriously seeking better relief another reliable phone service. And of course that is hard to do if you trust them. I have down graded my phone service but I still have the so call "triple play with the discount" but with that discount I still do not see any changes. I even took action and called Verizon every month and complain about the increase and where did they make the adjustment to the bill. I demand them to even cancelling wiring maintenance. I can't terminated my contract or they will charge me and I don't wanted to that and I can't afford it. It even went to paying my bill with installments and 2 installments, sometimes does not work at all for me.

We move to North Andover on April 10, and transfer our Verizon DSL service to this new address on about April 25 (I can't remember it exactly). The phone line and DSL line never work in our new home from the very beginning. We called hundreds times to Verizon service, and Verizon confirm that they would send a technician to resolve the problem, but they never come. We asked for 4 times leave (totally 20 hours) to stay at home waiting for technician's coming, but every time they disappointed us.

Today the same thing happened again, they asked me stay at home from 1pm-5pm, when I call at 1 pm, they said they already send technician out for my address, they will arrive just a moment. But I wait until 5 pm, nobody came. I call them again, they said they will assign somebody come tomorrow (I am afraid they will make us waste another 4 hours again). They never give explanation why they change schedule and why technician can't arrive to my address since they have already been send out. We already pay 2 month phone and DSL Service bill but we never use it for just one minute. I'm disappointed by Verizon, especially its customer service, it will be a nightmare if you have some problems need to be fixed.

On May 20, 2010 I ordered Verizon high speed internet. The following day a message was left on my voice mail that a technician needed to install a line and that was scheduled for May 27th between eight o'clock and noon and I needed to be there. I took the day off work for the installation. On Thursday, May 27th, I waited until nearly noon and no one showed up. I called customer service to inquire as to when the technician would arrive. I was told that you don't send a technician to install the DSL. After asking repeatedly why I was told someone would come to my house, the customer service rep finally keyed my number into his computer and told me that someone had to connect the line at the box and that had already been done. He told me at least three more times that you don't send a technician to install the DSL; instead you send the installation kit. When I asked where the installation kit was, he transferred me to another department. I was transferred three additional times, each time I had to provide my phone number and sometimes to someone who couldn't understand or speak English very well.

After fifty minutes, someone finally was able to determine that the installation kit had not been sent. I repeatedly heard the word "sorry" but none of the sorry people was willing to make any additional effort to remedy the situation, specifically send the modem via overnight courier as I requested. As a result, I didn't have internet service that I needed over the long holiday weekend. On Tuesday, June 1, 2010 I called customer service to verify the modem had been sent. After thirty minutes on hold, the call was disconnected and I had to start over. I called back and explained that I had just been talking to someone and had been disconnected and asked if she could determine who I had been talking to. She was able to determine who I had talked to but wasn't able to transfer me to him.

This person seemed competent and found a UPS tracking number which indicated the modem was to be delivered later in the day. She gave me the tracking number and we hung up. Late Tuesday afternoon, the package arrived. However, there was no modem in the package, just a quick start guide and the Verizon online terms of service document--two pieces of paper. I called customer service yet again. The first person I talked to was outraged and of course I heard "sorry" again, but of course he couldn't help me. He transferred me to technical support where I went through the second maze of button, pushing before I could talk to a person. Naturally, technical support couldn't help me and transferred me to someone else who couldn't help me and he transferred me to a fourth person. Person number four wanted to know how many computers I would be using and what type. When I inquired as to why that mattered, she said it was so she could send the right router. I explained that I didn't need a router, I needed a modem. She said she would send one and it would arrive overnight on Wednesday. She provided a UPS tracking number.

When I keyed the number into the tracking site on Wednesday, the response was that it was an invalid number. I called Verizon at approximately 8:05 AM. I asked for confirmation and tracking number of modem sent the previous night. I was put on hold for over 90 minutes. The person I talked to couldn't find any record that the modem had been sent. I was transferred to her supervisor who confirmed. After over two hours on the phone the supervisor said she would have the modem sent.

I called Thursday, June 3, 2010 again to get a UPS tracking number. After a short wait I was told it looked liked it was cancelled. When I asked what was cancelled, she said everything. I asked to be transferred to a manager. I was transferred to a supervisor. When I talked to the supervisor I told her my story and asked if everything was indeed cancelled. She said yes. I said thank you and good bye. I called Time Warner and they came out two days later and installed the service. They showed up on time and did what they said they would. At Verizon customer service, no one will give you a last name. There is no way to talk get back to the person you previously talked to so there is no accountability. All the customer service person has to do is get you off the phone and they never have to deal with you again.

My complaint is that I was switching companies for phone and Internet service from RCN to Verizon. I called on Thursday, May 20th, to set up services for phone, Internet, and to have my DirecTV and Verizon wireless cell phone all in one bill. After everything was completed, I called back on Monday, May 24th, because I forgot the date I was schedule for a technician to come to my home. When I called on the 24th, Verizon had no information for me to receive any service. So I went through the whole process over again. I was told that a technician would be out on June 2nd to install my phone. A Verizon CSR called me back and told me it will be on June 3rd. Then I was told the 8th because it was taking long for RCN to fill out the paperwork for me to keep the same number. I asked Verizon if it would be better if I got a whole new number. I was told that it would cost more money and fees because they would need to run new wires, so I said forget it. At that point I told Verizon to forget it and cancel my order. I also called Verizon asking them not to merge my DirecTV and wireless bill into one because I would have to pay a month in advance and I am already paying a month in advance. I was told that it will not be all in one bill and it takes up to 3 months for it to merge so keep paying my bill. Verizon also told me I must have a zero balance for the accounts to merge. I asked to make sure that you do not include my DirecTV and wireless bill.

On June 8th, I called Verizon to make sure everything was cancelled and I was told yes. On June 9th, I had surgery and Verizon called me and told me that services will be installed on July 14th, but they think it was an error and it might be June 14th. I told Verizon that I cancelled my order and do not want the services. So why are you calling me about installation. I clearly told Verizon that I just had surgery and my order was canceled like 2 weeks ago. On June 14th, I had to go out of town and I am receiving home care for my surgery. So I called home to check my messages from the nurse and Verizon has cut my home phone services off. I called Verizon to find out what the heck is going on, and I was told that they can have someone at my home in two weeks to fix the problem. As Verizon kept transferring me to multiple people, I was told so many different things and that I was not scheduled for service, but they can have service to me in July. Internet was scheduled for the 28th. Like what part of cancel service didn't they understand?

My home security system was disconnected because I had no phone service. I got so mad that I told them, "Put my ** back the way it was, you had no business disconnecting it." And they told me no. I had to contact RCN to reinstall my services. Once RCN installed my service, everything would wiped clear from their system. RCN tells me that Verizon has my number on their switchboard is why my services is not working. I still have no phone service and my DirecTV and wireless bill is merging with Verizon and I can't pay my bill. Verizon was mean and nasty to me and told me there's nothing that they can do. I need to contact the other companies. So I am still stuck with a problem.

I was called by Verizon to upgrade my DSL and offered me a bundle package. They promised me a netbook within a few months if I lock into a two-year contract. Now after a few months, I called them and they are telling me I am not eligible because I had Verizon previous. So why did they offer it to me and lock me into a two-year contract? Either get me out of the contract or get me my netbook. You can't have both.

Internet service installation problems started from their repairs, started on January 21, 2010 until April 30, 2010, so many technicians repaired the internet for 2-4 days at a time that one of the upper level techs lost all files in my computer that I had to have outside service done to retrieve files back. it cost $435 after instruction from tech supervisor to get the repair done and Verizon would honor the full amount of retrieving the lost files by Verizon staff. A credit for the full cost will post to my account. As of June 11, 2010, no credit or proof of service has been giving to Verizon. Two months ago, no staff of Verizon on no level knows how too resolve this problem, how does a company of this size not have a line of steps to take when this type of problem occur? Help.

Verizon scheduled a home tech visit on June 3rd, 2010 for anytime between 8 am and 5 pm. They warned me through email before the meeting that if I confirmed the tech visit (which I did) and I wasn't available when the tech showed up, I would be fined $146. It turns out they never showed up. Verizon never called me, emailed me, or even leave a note on my door. I missed a day of work and a huge amount of stress thinking I missed the door bell or phone call and would be fined $146. It's the following day and I still have yet to hear from Verizon.

I am writing this e-mail to inform you of the lack of professionalism inside this company's customer service call center and beyond. Back in February 16, my Internet service was disconnected without any prior notice. I woke up on the 16th, and I had no Internet. I called in to find out what was going on. After approximately 6 hours on the phone with this company, they told me there was an e-mail sent to me stating I had approached the end of my contract term, and if I wanted to renew, I had to reply to the e-mail message. This was only about 4 months or so into my 2-year contract! How could this happen? Anyways, that was just the beginning. I spent a total of 9 hours on the phone that day with this company.

I was told by their customer service representatives, that because of the inconvenience of my account mysteriously being cancelled on me, that after it was reconnected (which was going to take 4-5 days), that I would have a 3-month credit on my phone account and Internet account. It was 3 months, because one, I never requested it to be cancelled; two, I had to wait 4-5 days to get it turned back on; and three, when I was disconnected from their representatives about 6-8 times that day, every time I called back in, I got a different story. At one point that day and again today, I was told that I had called in and made a change of address or account transfer. I have lived at the same address since February of 2009! I have never moved.

Today I ran into more problems. When I woke up today, again my phone was shut off. Since I called in at 12:00 noon, I have been transferred to countless different departments to take care of this situation, most of them being the wrong department. The first man I spoke to asked for my account number. I read that number to him from my bill, which was right in front of my face 4-6 times, each time him telling me it was wrong, and eventually he hung up on me. It is now 2:42 pm, and I am still on hold, and I still have gotten nowhere! What kind of company is Verizon? When I here Verizon, I think of problems. Many, many problems! It is now 2:53 pm. I had just spoken with a lady in their Internet department, a very nice lady that is aware of the many problems inside the company and is a Verizon customer. She actually said she wishes Verizon would consolidate their departments to make it easier on the employees and the customers.

Anyways, here is the deal. I have a bill in front of me for $278.27. My service was disconnected on me on February 16. With a 3-month credit on both accounts, that would bring me to May 16. That's 8 days ago. That means I should only have a bill with 8 days on it. Unless I flunked all 12 years of my math in school, I am pretty sure that 8 days of a phone and Internet bill should not be $278.27! Why are these problems happening to my account? Are they happening to other people? Are they even aware of these problems in the corporate sector? Does the corporate sector even care about these problems? I am tired of having to call in every time there is an error on the account that is the company's fault. I am tired of having to call in and spend an average of 4 hours on the phone with these guys, sometimes as much as 9 hours. I am tired of being transferred here and there just to find out I was supposed to be transferred to a completely different department. I am tired of the rudeness and disrespect from their employees. I am tired of the mistakes. I am tired of calling in and repeating the situation countless times to countless different people in countless different departments. I am tired of the uncourteous, unprofessional atmosphere almost every time I call Verizon. I am tired of Verizon!

Now if Verizon (as a company) cared and took more initiative to make their customers happy and become more of an honest company, then it would be a more appreciated company. Times are extremely rough. I don't need some big shot company that don't give a ** sending me bills that make absolutely no sense to me, and bills that are wrong! I expect, by the end of my conversation with this company today, to have all credits added to my account. I expect to have all of my debt with this company erased, since it is all invalid, up until May 16, at which time my billing should have been reactivated. I should have no balance on my account prior to May 16th. If I do not get this situation taken care of, this letter will be going to 4 places. One will be my lawyer. He is a very well known lawyer with a very good record for getting people their money. Two, I will be posting this same letter on the Better Business Bureau website and the Consumer Complaint Agency, the state of Affairs and the Federal Consumer Report Agency. Three, it will be the Lincoln County Courthouse. Four, it will be newspapers and news stations. Also, I will start a petition formed by me, representing the customers of Verizon, who feel that they have been wronged by Verizon. This petition will be a petition to request money back from all of Verizon's customers who feel that they have been overcharged or wrongfully charged by Verizon. The last step I will take is taking the petition and filing a Class Action Law Suit with my lawyer, and I will include the petition as evidence, and let anyone that signed the petition have their time in the court room to explain their problems and concerns with the Verizon Company.

I do not like or appreciate companies that disrespect their customers. Their choice. It is now 3:52 pm. I just got off the phone with their customer service center. I have received a $167 credit to my account. However, I still have a balance of $195.83. I want it gone, or most of it gone. I agree I should have been being billed from May 16 until today. That's 8 days. That is not $195.83 worth of service. They have until 3 pm CST tomorrow (Tuesday, May 25, 2010) to get in touch with me, or I will have no choice but to take the above mentioned actions.

On 4/2/2010, I ordered Verizon DSL. I was told that it would be installed on the 11th. Needless to say, 42 different people, including the CEO of Verizon in New York (by the way the number is **, tell Lisa ** sent you. He'll love it. ), a filing with the FCC and Attorney General, $400.00 cell phone, and I just got installed on 5/19. Once they run a line, you can't get another company in because they block the line. They tried selling me all kinds of additional items such as a phone line etc. Since researching Verizon, I have found on other sites many problems and scams. Be careful.

In June 2004 I ordered phone and DSL services for Somerset, NJ. I continually had phone issues where people on other lines can hear my conversations and I could hear theirs. My phone would ring when someone would be calling my neighbor and I would be able to hear their conversations as well. I would set up a service ticket and they would eventually come out and fix it within the week. I would never be compensated for anything. The major problem is losing the internet service.

On Monday, May 3, 2010, we lost internet service. I called Verizon that day and was on the phone with a troubleshooter for 90 minutes. They were of no help and told me that the problem was my modem and a technician would have to be sent out. On Tuesday, May 4, 2010, the internet started to work again on its own. There was no technician that was sent out and no phone call was made to tell me anything. I turned the computer back on and it was working.

On the same night, we lost the internet service again. I called Verizon that day and was on the phone with a troubleshooter for 90 minutes, again, telling me to do the same things the person told me to do 2 days prior. They were of no help and proceeded to leave me on hold for 5 or 10 minutes at a time. I hung up and called Verizon again and was on the phone with another troubleshooter for 30 minutes when she told me that the problem was not my modem but a problem with the central office of Verizon and a technician would have to be sent out.

On Wednesday, May 5, 2010 the technician was sent out and arrived at my house between 4 and 4:30pm. He attempted to fix the problem (just like the troubleshooters walked me through) and said that the problem was not my equipment and that the problem was with Verizon's central office (headquarters, etc.). He was on the phone with someone there since I was told repeatedly that I was unable to have a phone number to reach anyone. I was told that there is no number and would need to be routed through technical support each time.

I wanted to find out what was going on (at least a 30 minute process each time). He was told (by Verizon central office) to rewire my cables. He did this and still nothing happened. He was then told that the problem was underground and the DSL was misfiring somewhere between the old and new wires wringing it to my house. I, of course, have no idea what this actually means but was told again that it was not something he could do or something that involved my house. This needed to be done at the central office. They told him that this would take 24 hours. He relayed the information to me.

On Thursday, May 6, 2010, the internet is still not working and I called the technician that was at the house the day before. He said he would call the central office because there was no number I could be given. He called me back (4:20pm) and they told him that they were still working on the problem and this would take 48 hours. He relayed the information to me. I was told that for some reason, the internet was disconnected at the Verizon central office and was assured that the problem would be fixed by the end of the weekend.

Meanwhile, this is affecting my career. I have not had internet for the work week and I do work at home as well as at work. I told my job that I would have my internet back up shortly and this was not happening. This was completely unacceptable!

On Sunday, May 9, 2010, we were away for the weekend and returned Sunday night. The internet is still not working. On Monday, May 10, 2010, the internet is still not working and I called the technician that was at the house on Wednesday, again. I was told the same thing as Thursday, May 6. This has now been a week of no internet and no resolution to the situation. I was told again and again that it was not my fault was the Verizon's central office.

On Tuesday, May 11, 2010, the internet is still not working. I called Verizon again and spent 30 minutes on the phone trying to get to a supervisor. When I finally did, I was told that he had no information about the account. He told me he was unable to answer any questions about why the service was cut off and why Verizon had disconnected it. I told him that I was a paying customer for 6 years and has never missed or been late on a payment. I demanded to know what was going on.

He said that he had no information and did not know anything and then asked if I would like the person in charge of my account to call me. I told him, "Yes!" He said that within 48 hours, someone will call me. I also asked him for a number that I can reach a supervisor directly. He told me this was impossible and I would have to be rerouted through technical support. I found this very hard to believe.

On Thursday, May 13, 2010, the internet is still not working. The person in charge of my account never called me. I called Verizon again and spent 30 minutes on the phone trying to get to another supervisor. When I finally did, she told me that she would personally call the central office and find out what was going on. She said she would call me back with information. I asked her for a number I could reach her and she game me one as well as an extension and a name. She was very different from the man that knew nothing 2 days ago. When she called back, she said that a technician needed to be sent out after the Verizon central office fixed the problem. I said, "Okay." She said that they told her 24 hours.

This is now the 3rd or 4th time I was given a time frame. I understand that Verizon has an obligation to fix the problem they caused and that I should give them an opportunity to do so. They have not and I have given them many opportunities. She said they would fix the problem in 24 hours.

On Friday, May 14, 2010, the internet is still not working. I waited the 24 hours and ** called back to ask if it was working. I said no. She then asked if I was in contact with Comcast (my cable provider). I told her that I have Verizon service and I was not receiving the service I have paid 6 years for and she needs to figure out why I am not. She said, "Okay" and told me that she was unsure as to why the problem was not fixed. She said they didn't do it yet. I expressed to her about how this was negatively affecting my career as well as my life. She said she would see what the problem was and get back to me again. She said again that the problem was that the central office disconnected my account. This was without my permission!

On Saturday, May 15, 2010, I received a phone call in the middle of the day from a technician saying they were trying to gain access to my house. I never scheduled an appointment for them to come over on Saturday and furthermore, I was told the problem was not at my house. It was at Verizon's central office. I was not home. ** called me and said they would have to schedule for Sunday. I said, "Okay." The next day, I stayed home all day (the time frame I was given 8am - 5pm). No one showed up! No one called!

On Monday, May 17, 2010, she called and asked if my internet was back on. Really? I told her no, because the technician never showed up and the problem was never fixed. This is 2 weeks now! 2 weeks after I was told multiple timeframes of 24 hours, 24 hours, 48 hours, etc. There is only so much I can handle and should be expected to. She was confused about everything and said she would have to call the central office again. I waited for her do so and when she called back, she told me that they did not send the technician because they froze my service because they think I am switching services. She offered to reschedule the technician. I told her I would call her back.

I never cancelled Verizon DSL. All I have been doing for 2 weeks is trying to get the bottom of no answers and completely useless people and excuses! I have spent hours on end every night talking to different troubleshooters and technical support and supervisors and whoever else would get on the phone. My entire 2 weeks have consisted of this and also my job has suffered because I am unable to get my work done from home. I cannot express the level of disgust and despair I feel! I feel like I am owed much more than an apology and expect this company to deliver! I deserve compensation well beyond the reimbursement for the time the service was cut off unjustly. I will wait to see what is proposed!

I have landline service and DSL internet. It has taken me six months to years to get the phone and internet service to work correctly. I have spent hours with online and talk center people and in person. Repair techs, they do all they can to delay or deter my complaints. Now, they are delaying and denying my request for a credit on my bill of anywhere near $100 for my loss of service.

I've had Verizon DSL for about 6 years. They are currently billing me for 3 MB service, but only providing 1.5 MB service. Every time I, call it's another excuse. They tell me "you're in an area that only supports 1.5 MB service". I asked how my next door neighbor, connected to the same junction box, on the same pole as I am, can have 3 MB service. Then they tell me it's "something" with my line that can't be fixed, but they go on over-billing me.

I canceled my subscription to Verizon High Speed Wireless within the first month of service and was told I would receive a full refund. It has been almost 8 months and I still have yet to receive my money. I have talked with multiple Verizon employees and have been told at least three times that I should receive my refund in the mail. On Friday, April 2nd, 2010 I received a bill in the mail stating that I have $68.84 credit. The original refund was for $72.84. It seems they have been charging me for every time they sent me a new statement. I am very upset with this and want my money.

I started service on December 4, 2009 and was quoted a bundle plan--internet, phone, cable--from Verizon would be approx $99 per month. When services began, internet was not connected for unknown reasons. I spoke to at least twenty people at Verizon to figure out why internet did not work. Each rep gave different reasons, including bad modem. I called verizon reps for two months and got nowhere.

Finally in January, an unknown supervisor had turned on in ten minutes. I asked him why other supervisors and reps were not able to help me; he did not know why. Phone service did not work as of December 4.

I spoke to Verizon reps for two months, trying to figure out why service was not connected. Finally, after two months, I was told that phone number still belonged to Time Warner. Supervisor named Jenetta at Verizon gave me a new phone number and got phone service to work. I asked her why no other rep or supervisor could figure this out, and she did not know why.

I then explained to her that my services were disconnected for non-payment, and I paid $144 for re-connection. I explained to her that I was paying too much, because I had no phone or internet service. She assured me that the February bill would only be $79 because of the December over-payment.

Per Verizon rep I spoke to today, February, March, and April bills are all approximately $145 month. Per Verizon, when I started services with them, I would receive Internet service free for six months. I am now being billed $145 for phone and cable. No one can explain why I am paying so much for two services. I spoke to DirecTV rep approximately three times and was walked through rebate with them and was assured that it was registered with them.

Jenetta stated that she spoke with them when she helped me. Verizon is set to shut my services off again when I was assured by Jenetta that my service would not be turned off for ninety days until all billing disputes were resolved.

I spoke to Verizon rep today who states that he cannot explain the $145 bill. A supervisor is supposed to call me tonight. I have been told that supervisor would call me back so many times in the last three months that I don't believe a word that Verizon reps tell me. I just want services that I was sold for the prices that I was quoted. Why should I pay the bill when I have obviously been lied to by Verizon and DirecTV?

I've had Verizon DSL for 2 years. I have my account set up for Verizon to automatically debit my monthly payment. Originally, I set up the account so that the payment was debited from my debit card. This past January, I lost and subsequently canceled my debit card. I immediately logged onto my Verizon account and changed my payment information so that the monthly payments would be taken directly from my checking account. In February, I received an email message that Verizon was unable to process my payment because my card had been declined. I double-checked my account online to make sure that my payment information was correct, it was. I spent 30 minutes calling customer service; spoke with 4 different people (one of whom transferred me to a Spanish-speaking representative). The fourth gentleman I spoke with informed me that it would take one full billing cycle for the new payment information to take effect.

Last Thursday 3/25, I received another email indicating that Verizon was unable to process my monthly payment because the card had been declined. I spent 25 minutes on the phone on Thursday without actually reaching anyone who could help me. I am right now 30 minutes into my third attempt, speaking to the 3rd customer service representative. I've been told today that it, in fact, takes 2-3 full billing cycles for new payment information to take effect if a bank account is involved. That same woman told me that she couldn't help me because she only dealt with credit card payments, and not bank account information. I explained that Verizon was continuing to use my debit card information that I had deleted in January and she told me that since she could only see bank account information on my account, she couldn't help me. I've now been transferred to a 4th representative within the billing department.

On November 2009, I canceled my home phone service with Verizon. I told Verizon that I needed only internet service. So they told me I was going to pay about $ 41. They are charging me $ 70 per month because they added a contract for one year of unlimited games and antivirus. I never ordered this. They told me they sent me an email. I never called them back. It was free for one month. I requested to talk to a supervisor. They transferred me to an employee with seniority. Martha told me that she was going to cancel those two services from my account but she can't credit my account for the months of Nov, Dec, Jan, Feb and March. She refused to transfer my call to a supervisor.

For the past 10-15 years, Verizon has been advertising "high-speed Internet service" as being available to home users. This is a lie! We live in an area of Pike County, IN where Verizon has no intention of upgrading equipment to provide DSL to rural customers. The best connect rate we can get here is 26.4 kbps on DSD. There is no other option than satellite Internet, which is not affordable and limited to the amount of download per day. Online banking of any kind is next to impossible; paying bills online, forget it. We have been charged "late Fees" because companies do not get our online payments on time. Shopping online takes longer than it takes to drive the 40 miles to the nearest Walmart or super mall.

I have been dealing with Verizon since April 2009. I had wireless Internet and phone service. In that time I have dealt with incorrect bills and inconsistent answers to billing questions. In September 2009, I moved to an apartment in the same complex approximately 100 yards away and transferred my service. I was told it would take three weeks before they could connect my service. Every time I inquired about anything, my date was pushed back. Five weeks later, I was connected.

In November 2009, I called with a question and was told that I had been upgraded which resulted in a $10 increase and a renewed one-year contract. All of this was done without my authorization. Frustration led me to Comcast since I now had a new contract and 30 days to cancel without an early termination fee. I called, canceled, and was told there would be no fee. On January 4, 2010, I received bill for an early termination fee for $120.00. I contacted Verizon via email and received a final bill for $12.93 stating to pay bill at Verizon.com/pay final bill. The reason being that bill may have already been turned over to a collection agency and it could ruin my credit rating.

I made several attempts with no success, so on January 27, I paid by check (no. **) the amount of $12.93. The check was cashed on February 2. On February 4, I received a bill for $101.01. On February 16, 2010 I received another final bill for 0 balance. On March 4, 2010, I received a past due notice on a bill for $101.01 due April 4. Attached was a legal notice telling me that if I fail to pay the bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect my credit report. I would greatly appreciate any help you could give me to help resolve this issue without affecting my credit rating.

Because I had to use a TracFone for work related issues and emergency purposes, I spent an additional $85.00 plus the monthly fees. I also had late bills which I normally pay either online or by phone. Being put on hold would have cost me more. After my service was connected and the bills started coming was a time consuming problem. I spent a lot of time trying to rectify this issue and, obviously, I am still spending too much time. I have used an entire evening looking for this site and then composing this complaint. To be honest with you, not only am I tired of this, so are my family and friends. Please help!

Last week (Saturday, Mar 13), I discovered I could not connect to the internet and reported problem to Verizon DSL tech support. For one full week, I have been dealing with this problem every day, unable to resolve it, as I am apparently caught between their DSL service and phone line service.Last Tuesday, a DSL technician was dispatched to my residence, tested the line and submitted a report to central office. My router was replaced at my expense. However, that did not fix the problem.

For the next four days, I was informed that the Central Office has a running report of problems with the phone lines, and they they are "working on it". I asked for another technician to be scheduled from DSL, as the problem was not diagnosed or fixed. I was told the phone company was working on the line problem, but they would send someone else out to test the equipment again.One week later, there was no dial tone on the phone line. I called via cell phone and explained my problem to customer service and listened to a lengthy sales pitch about how switching to FIOS would solve my problems and I could get a special rate deal because of the problems I had been having. I was switched over to the repair department and made an official repair request via "central office".

Phone call made later to DSL tech support, I was informed by DSL support that phone technicians were working on the problem that day. At the end of the day, I called the telephone repair service and they had no record or report of any problem with the phone line. This is one week later, after the problem began. I ordered repair service on phone, earliest available was April 13 and was told to call back if DSL repair service can't resolve the line problem, even though I was told that they probably can't resolve the problem if the problem is with the phone line, at which point I am looking at a $95 repair cost.

Later, when reviewing the situation with DSL tech support, I was told that the reason of he problem was not resolved is that is complicated so it can take a long time. I was also told that according to phone line test reports, there has been a problem with the line signals all weekend was told by DSL support, more than once during the week, that the problem was with the phone line, and the phone company was aware of the problem.

The phone company repair department had no record of this, and was never informed of a phone line problem, until I called them at the end of the day, Saturday, one week after the problem began. I have spent more than 12 hours dealing with tech support, customer service, and a repair technician, and the problem remains unresolved. Another technician is coming to the house on Monday so hopefully that will be the end of the problem with Verizon.

I've been trying to get Verizon DSL in my home with no luck. The service line ends less than a mile in both directions from my home. I've been waiting for 6 years. Verizon's response is to keep checking for availability. I've been doing this for 6 years. I have sent multiple emails with no date of extending the service. There are no other high speed internet providers in my area.

I've had my Verizon DSL internet service for three years without a hitch and my automatic electronic payments were deducted from my checking account via my MasterCard Debit card. Then beginning in November of 2009, for some reason my electronic automatic payments weren't going through. Don't ask how many times I contacted Verizon, mainly by email directly on their Verizon.net website but also by phone to try to settle the issue.

But with each passing month, I would get an email from Verizon, indicating that my electronic payment wasn't processed due to my bank returning the payment. Through an email from them I was instructed to contact my bank. Okay, I did (each time this happened I might add). My bank informed me there was no indication or record of any returned or unprocessed payment for Verizon. Each month, I make a number of online payments including a separate Verizon payment for my land line phone and have never had a problem with any of them, only my Verizon DSL internet service.

On February 22nd, I received a snail mail letter from Verizon which instructed me to send a check for the full amount of $121.96 that was "past due" that was through no fault of mine. My regular monthly payment to my DSL service is $29.99, and thank goodness in all this time, I've kept the money aside, just in case by some "miracle" the payments would go through electronically. But over and over, when I contacted Verizon, they kept saying my electronic payment couldn't be processed as the bank returned it.

I had pointed out to Verizon via email and phone that this was a serious glitch on Verizon's part, not mine, not the bank's. In the letter and in a phone call made to them, I was told if I didn't make the full payment by February 27th, my service would be disconnected. So with an additional and great expense to me, I sent my payment via Express Mail/certified to Verizon. Not only did they receive it on February 25th, but when I checked my bank balance, the check had cleared the same day. You can only imagine my relief and thought my problems were behind me. Oh, no, they weren't.

You can imagine my horror when on February 26th, on a Friday, I checked my bank balance again only to find an additional $121.96 had been deducted from my account. In other words, after all these months, the electronic payment kicked in and went through. Now in all this time, I haven't exactly been sitting on my duff and you better believe I've been in contact with Verizon all this time but not getting any satisfaction and they keep giving different phone numbers to contact. All I was being told was that yes, I had now had a credited amount in my account. Uh, excuse me, I know that and I wanted a refund for the overpayment that was due me.

Well, on March 10th, I called Verizon again at the phone number that had been given to me in a recent email and it indicated that it was a direct line to their finance and billing department. My suspicions are that it wasn't. Verizon seems to have about thirty phone numbers to call them, and I suspect the vast majority are to call centers that aren't even in this country but somewhere in India. So, I'm talking to this woman with a heavy accent and yes, she indicated that the credited amount will be re-posted and returned to my account.

However, it will take 60 days to get it posted to my account, like what? By that time, I won't even have a credit of the now $89.97 rather than $121.96 since they had already included and deducted this month's bill. When I communicated to Verizon by phone on March 10, and in a rather not so pleasant manner, which isn't like me as I'm usually polite, I told them that Verizon was sure fast enough to take my money, but I asked why does it take so long, that is, 60 days to wait for my own money to be returned to me? During the phone call, I was practically screaming at the woman that hey, I'm on SSI disability benefits, I need that money now, since that additional deduction screwed me up and I haven't been able to pay all my bills. I asked to speak to a supervisor but the woman said the person would say the same thing to me. She indicated to me, that it's their "Policy" to reimburse money in 60 Days and not sooner. I'm sorry but I need my reimbursement now.

I did contact via email the BBB just now but the waiting time indicated is maybe 30 days to get a response and I also contacted the NY Consumer Protection Board, but have no idea whether either will give me satisfaction in a short time frame, As mentioned, I need my money back now, not thirty days, not sixty, but now.

In April of 2009, I came home to have my television and internet off. I called Verizon and they told me that I didn't pay my bill. When I explained and gave them dates of payments they said they never received any and until I pay them $399.12, I will not have service. I tried speaking with a supervisor to explain that I had paid them, I was told they never received any payment.

On April 22,2009 I went to our local office and faxed ** on the 7th floor, bank statements starting with 07/17/08 all the way up until 3/31/09 showing how they took out money each month and returned my equipment. I waited a few days and called only to hear that I don't know what I am talking about and explained it again. May I add that I have never spoke to so many rude people in my life. I waited a few more days and called again only for them to tell me everything is paid in full and they sent me a refund of $128.00 and I thought that was the end.

I got a few more bills stating that I owe them now $297.00 in the months following only to be told each time I called and gave them my account number that I do not owe them and my account was paid in full. Then in December 8, I received a letter from the EOS CCA for a settlement offer. I called them and was told to send all my bank statements and my equipment return paper to them, which I had to do twice because they said they never received it. So, I sent it with a signature request the second time.

I was then told that they would hold the account until the 19th before it went on to my credit score because I then had to go to the police station because a women named ** at Verizon said it was fraud because they finally found out that the account on, which they said I owed, had a different Social Security Number but has my name and address.

So I went to the police, got the file number and spoke to Officer **. But like she said it wasn't fraud, it sounds like Verizon just put in the wrong SSN. When I got home, I called the EOS only to be told that Verizon pulled the account back. So, I'm back to Verizon and spoke to a ** in executive complaints and said she would call me. A few more days go by and no call was made. So I call her just to hear that she was off for a few days will find out and call back. Well, you guessed it, there was no call back. So again, I called but there was no left message... nothing.

Finally, I got in touch with her and she said, "I gave it to our data group. They didn't call?" And I replied, "No. I haven't heard any." Still, it is March 4 and there's no word. I have been back and forth with them and the EOC and then the lawyers Soloman And Soloman because now it is on my credit. I am very upset on this matter.

It has been almost a year and this cannot get resolved. It has taken me four and a half years to get out of debt from when I was sick and had to take a year off of work to do treatments for Hepatitis C stage 3, which I almost died from. I do not want this on my credit yet I can not seem to clear this matter up with Verizon. I don't understand how this could happen. They see that it is not my Social Security Number. They see that I have paid them over $1,113.92 and yet they still say I owe them $297.01.

If I owe for a partial month in the beginning of April, I will pay it but I do not owe them what they are saying and now it is on my credit, which took me so long to recover from. I have wrote to the Better Business Bureau. I have wrote to our local TV station. If I had the money, I would hire a lawyer but I don't. I just want this off my credit and be done with it.

Please can you find it in your heart to help me or send me in the right direction so I can, at long last, have a piece of mind and not be stressed out about this. Thank you for or time and I assure you that there are more documentation. I have dates and names if you need it.

I am stressed out and it shows on my credit that I have been so careful to take care of and pay off my debt. Especially in this day and age, I need to have good credit.

About a year ago, I contacted Verizon to get a DSL service. Per Verizon representative, I need to get a home line to get a DSL which is wrong information. I had no choice but to get a phone line which I did not need to get a DSL. My contract was for one year for a total of $59 a month for DSL and phone line. Every month, I have high charges though I do not use my home phone because I have 3 cell phones. Every month, I have to contact Verizon to get the correct amount agreed on.

When I was told by a friend that I do not need a home line to get DSL, I contacted Verizon to get DSL and cancel the home line. I was told that I cannot have DSL alone and that I will pay penalty if I cancel. Since I was given wrong information and every month, I have to call them to correct the amount due I decided to cancel my phone line and my internet service. This month, I have received a bill for $34.66. I called Verizon representative and I was told that it was due from the previous months.

We have had Verizon broadband for almost 2 years. We have rarely used one-half the monthly megabytes allowed under the plan (5000 megabytes). Then suddenly this month, they billed us for 3000 megabytes over the 5000 allowance. We had no change in usage. We called them (after 27 tries) and they blamed us, talked about downloading, etc. They denied that they are doing anything different, but I believe something has changed and they are doing something different, and furthermore, that they are fully aware of it and lied to us. With their huge number of customers, if they can sneak in an extra $200 even one time, it would amount to billions for them. If so, it seems like something highly unethical and possibly illegal is happening. Are you getting complaints from other Verizon broadband users and what can be done? Thank you.

I signed a 2-year contract with Verizon for their broadband service and got the device for free. This device cost $300 at the time this contract is signed. However, after almost half a year, this device was replaced by another one from Verizon's warehouse because it didn't work right anymore. Then, I simply forgot about this device (lost). After one and a half month, Verizon sent me a bill at the original price ($300) for this lost device while it only costs less than one hundred now. Should its value be calculated based on the original price with a deduction that the device value has decreased along the timeline? Or should it only be the price for a new one in the market now? Obviously, this is a ridiculous overcharge..

I ordered home phone and internet service on 01/04. I got the package on 01/11. It worked great up to 01/18 when it was canceled, not by me but the service. It took 4 days to be reinstalled and it was all right at first but it got slower and slower. I have called and called and I keep getting different answers for when it will be fixed. This is so frustrating. Plus I was only going to be charged $19.99 a month for the internet and on the bill it says $25.65. I work mostly nights, so I am calling during the day and getting nowhere.

Cancellation only takes place after you call them twice. I called on November 26, 2009, to cancel my broadband services with Verizon, and was told the account was cancelled on February 11, 2010. I found that Verizon was still billing me for broadband services. I called in, and was told the account was put on suspension. I was still charged in the meantime for 2 month's services I never used.

I had a similar problem with cancelling my regular wireless phone services with Verizon. The cancellation didn't happen until the 2nd call-in (after receiving bill). I suspected it's a systematical and common practice at Verizon Wireless, due to my twice charms with them. I estimate I wasted $80, due to the 1 hour I wasted.

On Jan. 23rd, I notified Verizon that I would like to cancel phone service but continue DSL at my home. I agreed to have Feb. 1st to be the change-date. On Feb. 1st, my phone service was cut off. On Feb. 2nd, my DSL was cut off. From Feb. 2nd to current (Feb. 10th) my wife and I have talked with no less than 12 'customer service representatives', each time with more frustrating results. After our first call on 2/2, we were told that service would be restored by the next morning. On 2/3, my wife was told that we needed a new 'DSL only phone line' and that our old number was no longer available. She was told 2/11 was the first available date to install new line.

I called on 2/4 to let them know 2/11 was not acceptable and they gave me a new date of 2/9. On 2/9, they sent an email to my wife's work e-address stating the line had been installed and DSL should be ready to go. When she got home, no such luck. She made 3 attempts to call the customer service line (800-567-6789) and lost connection all 3 times. She handed off to me when I got home. I connected with 2 individuals in 1 call and found it difficult to understand either one of them, either through a bad connection, my hearing, or a language barrier, then I lost connection. Today, my wife tried one last time to determine when we could expect our DSL to be connected. This time someone told her next Monday, 2/16. I think her head exploded. We are now searching for a new service provider. The senior managers at Verizon (if there are any) cannot be aware and okay with this level of service, can they?

My husband and I wanted to add internet service at home. We have DirecTV, which we are quite happy with and when DirecTV offer us internet service through Verizon and that we could bundle the service with our DirecTV bill, we thought we were getting a great deal. First, they said that they would send us a modem and we could install it ourselves. What they didn't tell us was that someone had to come out to the house in addition and hook up the line. They said, someone came out and activated a line, but when the modem activation date came round, we were unable to connect with the internet. After two and a half hours on hold, they said there had been issues with that modem and they would send us a new one. My husband insisted that they send it next day air at no charge. When we got the new modem, we were still able to connect with the interest. After another 3 hours on hold, it was determined that the line to the house and the jack we were using for the internet would not work and they agreed to send someone out the next day.

Now, this service is supposed to be bundled with our DirecTV bill. Then, I noticed $ missing from my checking account (not my joint account with my husband which we use to pay the household bills). In my panic to go through my electronic statement, I saw a reoccurring payment for Verizon which I did not authorize. I spent another hour on the phone trying to figure out what theses charges were, why was it setup as reoccurring and and why wasn't it bundled with my DirecTV bill?

Come to find out two things which were not explained to me when I signed up. 1. They were charging my 29.99/month instead of the 19.99/month, they promised my husband. Because I insisted on the 19.99/month for 12 months, they said they would have to downgrade my service. 2. Because I was only getting internet and not a land line through Verizon, I could not bundle my service. I love DirecTV, but I hate Verizon. This has all happened within the past month.

I've been so frustated this, I've gotten headaches and am too wound up to be a decent mom to my three kids who need me. I'm sick and tired of calling a vendor all the time to tell them what to do and when they put me on hold for hours and hours and then never get back to me or resolve my issues, I just want to scream. I love having the internet at home and it's a great tool for my family, but I will always regret the decision to go with Verizon. Didn't have much better luck with Comcast. I which they would come up with another major company to provide inter service in rual areas that with better customer service.

Back in April 2009, I started Verizon business telephone and high speed internet service for $79.99 a month for a year. However, I was billed over $150 every month. I called for about 20 times in order to fix the overcharge, but what I was told was that the package will take effect next billing cycle. Today I called again asking to cancel my high speed internet service, and after talking over an hour and a half on the phone, what they told me was that I broke the contract for canceling before the end of the contract. As result, I have to pay $365 as ($100 for bundled 1-year contract and $265 for 3 years contract on expansion line) termination fee. Do this make sense? The first party that broke the contract was Verizon because they are charging a different amount than the contract and also I have never heard about a three year contract with them. This is ridiculous. Can someone help me?

I have DSL from Verizon. I live over 19,500 feet from the C.O. I pay for up to 1.5 MBPS but I now only receive 400kbps. They say the problem is in the C.O., but still they schedule a technician to come to my house. What for? They have told me it is fixed when it is not.

They don't have any customer service, just people who try to get you to buy new equipment when the failure is in their C.O. I use the service to make my living. The service interruptions and service degradation has cost me money by not being able to access my account in a timely fashion or not at all. They are useless.

Please take the time to view our videos. Click on more info to read our story. Verizon is responsible for the landlines in our town. The DSL broadband is over the telephone lines. It is causing Radio Frequency Interference with the power lines. We have noise pollution and radiation in our home 24 hours a day, non stop. Verizon won't fix it. We have been fighting to have this situation mitigated for over two years.

Please pass this information i.e., the YouTube to friends and family. People need to put pressure on the legislature so that we have proper oversight and protection. We are sleep-deprived as a result of the illegal pure tones we are involuntarily forced to live with. Our peace and quality of life have been stolen from us. We have spent time and money for over three years fighting with the regulatory agencies and the utilities. No citizen should be subjected to this abuse.

Verizon is charging me for their Internet after I was told them that the debt was canceled, and I have returned the internet equipment. The company informed me of a charge after I told them that I needed a phone jack and could not afford to have the phone jack installed.

In early Nov 2009, Verizon contacted me wanting me to switch my phone service for my business back to Verizon. I told them if they hooked up DSL at my home office, I would consider moving my business account to Verizon. xxx-xxx-xxxx is in my office in my home not at my place of business. Finally, on 1/13/10, Verizon gave up. They could not make the DSL happen. My problem is, since the 13th the xxx-xxx-xxxx phone has been unusable because of static on the line. I plugged a hand set in at the NIT and there was static there. That proved that it was a network problem.

On 1/20, I called to report that since their attempt to hook up DSL my phone has been unusable. I was transferred to India then back. This conversation took over one hour! No one would take responsibility for the fact that I lost the use of my phone because I allowed Verizon to attempt to hook up DSL! I have no phone service because according to Verizon, they cannot fix it because I am not their customer! The reason I am not their customer is that they could not deliver.

I came home on 1/15/10 to discover that our phone and Internet service was dead. Verizon told us that they would not be out to fix our phones for 12 days! (1/27/10 is the estimated date). This is unacceptable. Verizon, as a company, has gotten too large and could not care less about customer service.

I cancelled my internet service back in July and paid the amount in full up to the time I used it. They are trying to charge me a fee for cancelling early. I advised them to provide me a signed contract with my signature and I would pay them. They have contacted a collection agency but it did not pursue me after I explained to them the situation. Now, they asked a second collection agency to harass me. I am sure this will affect my credit report if I don't pay, and I won't, until I have a copy of the signed contact.

I was lied to over and over. I was told by a salesman he could beat what I was paying. I was supposed to get a package deal of internet, telephone and TV, all movie channels in 4 rooms for 139.00 per month. Got my first bill over 200.00. Called to cancel service and they talked me into staying at 159.00 per month. I have yet to pay less than 200.00 per month. Have called several times and each time I have to talk to someone else. I tried to explain and they always review my bill and tell me what I owe. I keep telling them what the salesman told and they say they can't help me. I tried to cancel service and they told me I have a contract until June of 2010.

I had my complaint once sent to there executive office and received a letter again telling me what my bill is. I know what my bill is, but it's nowhere close to what the salesman told me. I want these liars out of my house. I checked my bill one time and it showed 11 different charges in one day on 7-8-09, totaling over 254.00. I have ask over and over what these charges are and they can't or won't explain to me what these charges are. I paid it or they turn off my telephone, internet, and TVs. They have my hands tied, and charge me whatever they want to. I'm tired of being ripped off by these people. I had dish for 5 years, never had a problem. This is the first time I have ever complained about a company and I am 56 years old.

On November 7, phone repair person came over to Repair Interent for a 3 floor Verzion subscriber. When they finished they disconnect two of my room lines on the second floor.

The phone repair people came in on the 20th of November and found the lines on the outside side house disconnected. He gave me his # and said if you have any problems have them give me a call.

I called 3 times the phone company to get it resolve to no avail. Finallay on the 4th time.

Now I cannot just go up to this person and ask for his phone# why would she ask me do do that. When she can ask the repair person that did the job, Or find out who the phone person that did the repair on 3 floor problem. I am sure if the guys house was robed they would be able to find the repair person.

My point is the Phone repair person disconnected my line. And I should not have to pay for it. It was disconnected outside the house.

What a nightmare. I'm a longtime Verizon DSL customer who received a $59.99 offer in the mail for their phone + Fios internet bundle. So I call them about the offer and it sounds too good to be true. Why would they want me to pay much less per month for faster service, plus throw in a $150 debit card to use on anything I wish? Against my better judgment, I tentatively set up an installation date for next Tuesday. But before they can switch me to a neutral third party to confirm the order, I get cold feet and decide to back out.

I noticed on the promotional flyer that there was a $180 early termination fee if I didn't stick out the full year, and there's no guarantee I'll be in this apartment that long. So I tell the Verizon rep I'll need more time to examine the fine print and think it over. He goes ballistic. Despite the fact that I only ordered the upgrade a mere five minutes ago, he tells me it's too late and they're sending the technicians next Tuesday anyway. I said "bullshit." I never confirmed anything via email or anywhere else and I never spoke to that neutral third party. I then hung up.

The guy calls back and overrides my "four ring maximum" pre-set on my phone, so that it never stops ringing! In short, I am being harassed by my own phone company. After 30 minutes the phone finally stops ringing, so I decide to check my messages. The guy's supervisor gives me a number to call to cancel the so-called order, which I did. Unbelievable.

Unable to connect to internet for weeks at a time over past 6 weeks. This will be the 5th tech person to attempt to fix problem at my home. Customer service not helpful other than referring to tech support. Spoke with 2 supervisors during this time, no refund issued for time unable to use internet, no calls returned, unable to reach anyone via 1-800 numbers at times, keeps saying no operators are available.

Where to start? I work for a restaurant/bar. We've been with Verizon for about 5yrs. Sometime this year we disconnected 4 out of 5 lines we had with Verizon. We kept 212-XXX-0493 number only for DSL/Fax line. We currently have 3-way calling on our plan that we didn't even add. We have numorous problems with our account with Verizon. We are continously being charged for different lines and charges that are not supposed to be on our account. We've asked Verizon time and time again to look into our account due to outragious fees and charges. Our account is suppose to be $59.99 a mth and currently paid a $406.14 bill for some over charges that was supposed to be investigated by Kristy B in the Business Billing dept. about 2mths ago. She said they will look into it and never called us back. The person she spoke to on our end was my manager J. P.

Since she did not get back to us, we didn't pay the bill thinking it was being investigated. On Dec. 2, 2009 I called to restore service that was disconnected for non-payment. I spoke to Bill C to restore service.So we paid $406.14, to have the service restored. It was supposed to be restored in a 4hr time frame. Its been 2 days and still not working. Our credit card machines run on this one x0493 line. It is obsured that I need to take time out and to file this complaint and can't service our customers fully. I left Helen P a voicemail on her phone, she is Kristy H's supervisor and still not a call back. I tried calling back today, but her mail box was full. I've spoken to several people, for several months, and still have not fixed issues on our account for over 6mths. Its an ongoing problem. And it is not good customer service to say what they think is best for us to hear, to get us off the phone. When the service is working, we have to reboot it at least twice a day, everyday. I have to say that we have about 10 restaurants and business with Verizon and are continously growing. It is unfortante that we will have to find another provider to offer us the service we deserve.

My phone/internet bill was increased my $14.- without my consent. The internet service speed was increased to 10/2 and i was told by billing that i cannot go back to 5/2. The tech support folks disagree, they said i should be placed back at 5/2 and there is no technical reason why this can't be done. The Billing rep. says i ordered the service upgrade, which is not true. They credited me $10.- for 1 yr. However, after that, the bill returns to the new amount with no offer to renew contract.

I was issued RMA on 8/20/09 and returned a modem which could not be installed at my residence. Verizon received the modem on 8/26/09 and asked that I allow TWO billing cycles for the credit of $40.00 to appear on my account. We are now headed to billing cycle number FOUR and I am still being charged for a modem that was returned to Verizon in Aug 2009! The customer service dept is, by far, the WORST I have dealt with ! Being in customer service myself, I would have been terminated LONG ago for providing the low-level of customer service Verizon does - both via e-mail and over the phone! $40.99 PLUS late charges appearing on each bill since August 2009!

This is [bad] that I pay for something they don't offer and the service itself is only 41/mth so I'm paying them in reality 3 months worth of money for their 1 month 11 days of service. I will never do business with this ripoff company again. $79.99/early termination fee.

10/29/09 I called in to Verizon Home Telephone and DSL service to get service for DSL only turned on at my house. At first I am told that there is no service available at my address, sorry. So I call again and speak with someone who sets up the service for me right away. They want to put me on a 1 year contract and charge me almost full price for the equipment that I NEED to be able to use the service. I told them no way I am going on a contract, so now the price of the service I was quoted raises $9 and the price of the equipment I have to buy goes up $12, I continue the order anyway.

My service activation date is scheduled for the 11/05/09. This is the date I was hoping for and is great...until 10/30/09 when I get a call saying my activation date had been moved to 11/13/09, a full 8 days later than I was quoted.

I call in to customer service and get bounced around for almost an hour before speaking with someone in "tier 3 customer retention" which just means "moron who wants to keep you from canceling". He agrees to put in a ticket to 'request' my service date be put back to 11/05/09. I am not even a customer yet and I am already [upset] at this company! Time is money, they are wasting over a week of my time with this.

We have been crammed via Verizon for dial up internet service we never ordered, and wouldn't order, because they are redundant with superior DSL service that we ordered from Verizon. Verizon has ignored our e-mails, and has no number that deals with cramming. I spent hours fighting my way thorough phone trees, and ending up speaking with people who said they couldn't help me. Finally they forwarded me to a Verizon number that had an outgoing message saying call back later.

Here's the problem - Verizon is profiting from fraud by third party vendors, but makes it impossible to correct the problem. I ask that you sue Verizon and demand an efficient and accountable process for dealing with slamming and cramming, and that you oversee their efforts. Verizon sends bills based on fraud, and profits from this, in effect making a conspiracy founded on extortion - pay fraudlent charges or lose your good credit rating. Since they profit from this process, and have no reasonable recourse available to the defrauded consumer, I consider them part of the fraud.

Verizon came to house to hook up high speed internet - in doing so they cut my phone lines and never repaird them. Mean while I had to have another company to come out and fix the problem. I then called Verizon back about this matter. They assured me that I would not be billed for no service but I was - I thin called to get money back. Was told that it would take a month. Had to pay $60.00 out of pocket to fix.

Today there is still a bill for $58.56 that I just received Oct 14,2009. This is affecting my credit which I need clear to refinance my home since things are tied and it is hard to pay the mortgage. I am an honest person who makes very little money an hr and these people are harrassing me still. You could check that all my debts and bills are paid on time and some times more than 1 payment is sent by me to expedite and lower balances. Please help me, My credit report has me as a negligent person.

I purchased a wireless broadband USB device and signed up for their "Unlimited" access for $59.95 a month. I used it as I normally would for that month that I didn't have access to the internet. All of a sudden I'm hit with a $400 bill for the first month. Their explanation is that they charge ahead for the next month and I went over my allotted amount of data. How can you go over unlimited? There was never any explanation and now I'm stuck with a bill over $600 because I got charged a termination fee as well.

I called several times to report on-going problem with DSL service. Each time (1)The representatives accent made it difficult to (2)I was continiously transfered until(3)The connection was eventually terminated.

Condensed version of events. Called to transfer land line and DSL to new home eff 9/4/09. 9/4/09 land line moved, DSL was not. Spent at least 2 hours getting transferred several times between Verizon depts, only to find out my DSL had been canceled and my basic service upgraded to an expensive package with features I explicitly told the rep. I did not need.

Verizon verbally agrees to correct bill, but informs me it will be two weeks before DSL can be turned on. After another 1-2 hours of being punted by Verizon Reps I am old my DSL would get turned on the next day. Of course we both know by know It didn't happen. I gave up will get DSL when it arrives. DSL arrives 12 days later. two days later I get a Verizon bill for DSL from the day of my move. ARE these people kidding me.

Spent another hour getting my bill credited. Oh by the way if you have a land line and DSL you have to talk to 2 different depts to get each portion of your bill adjusted. LACK OF COMMUNICATIONS must be their true mission statement. Lost over 5 hours of my personal time due to total ineptitude by VERIZON.

We use Verizon for phone, internet and cable TV. Before our previous contract to end in November, we were offered a renewal in July with a 'better package' that would improve the internet speed with just $10 fee increase. As an incentive, we were offered 90-day free movie channel. However, when we were chaged for movie channel in the first month after renewal, we called Verizon about the charge. We were told that this promise of incentive is not in the record so we must pay it.

We have to pay for the additional movie channel ($30 per month). We feel we can never trust Verizon for anything that is conveyed verbally. In dealing with the management about this issue, we found they are very insentive to the interest of their customers. They should know it would not make sense for us to terminate the previous contract prematurely without any incentive. In doing so, we also lost $17 discount per month from the previous contract. If the case is not vindicated, we would have to cut off Verizon as our service provider when the current contract is ended.

Called on 8/26/09 when I noticed that my internet service was not working spoke with Kenny and he had me run test and told me that there was a problem on their end and they would send out a technician that Friday 8/28. Technician never came so I called again on 8/29. Did not catch the guys name but I was told to run the same diagnosic and when that didn't work I was on hold for over an hour and then was told that there was an outage in our area and they did not know when it would be fixed. Called again on 9/1 to check on status and was told that there was not an outage in our area that it was a server issue at their central office. Someone called on 9/2 and asked me to run all of these diagnostics again and told me it was a modem issue and they would send out a new modem. When I expressed my fustration the lady hung up on me and when I called back the automated message said my problem was resolved. I was on hold for over 20 minutes and no one picked up the call. On 9/3 Calvin (a supervisor) called me about the survey I took about there customer service. Told him our issues and he said that he would look into this. Recieved the new modem on 9/4 and tried to install it. Still getting ISP connection issues. Called today 9/5 and spoke with a Burt and Shelly. Was hung up on several times today and we are back to being told it is a modem issue. When we told them that this is a brand new modem they are now claiming it is a server issue again and do not know when it will be fixed.

I have been a customer with Verizon since Sept 30, 2008. I was told that my residence had moderate coverage. Once I brought my cell phones home, I accepted that fact that I didn't have coverage everywhere in my house, but in the majority. Several months later I signed up with Verizon Broadband. I was told that my residence had "marginal to moderate" coverage. Which meant that I had on average 2 out of 4 bars of signal strenth. Adequate for the need I had.

However, at the beginning of August 2009, I suddenly was getting no cell phone signal at my house and was unable to connect to broadband or when did make the connection it was to their "National Access" which is no better then "dial-up" service. Service so slow that most of the time I could not even pull up google or msn. After filing a ticket and calling for the next 10 days, I was finally told that my area now has poor to marginal signal. Although they would not confirm it, they did say it was a "possibility" that they turned their towers away from my area and no longer service the residents of my small town.

Without notice, without acknowledgement, I am suddenly without service. What happened to all the "people" that are supposed to guarantee that someone can "hear me now?" When called to complain, I was directed the the "contact us" area online....I don't have broadband...remember? since they do not handle complaints over the phone.

After working w/a rep from a company other than Verizon for dsl, he mentioned that a charge for $34.95 on my Verizon bill for Comtel Web Host seemed odd. I contacted ILD & was told that I had authorized it verbally via phone so I requested a playback of that. Shaunte told me it would take 48 hrs. & she would call me back w/that. Of course, that call never came. Since then I have spoken w/Tenia...repeatedly asking to speak w/a supervisor. I was told they will not credit the full year we were charged but it is cancelled and the July charge will be credited. We recently received a new Verizon bill & there are 2 charges for $34.95 for Comtel Web Host! There is never a supervisor available to speak with. In 13 months, these charges have amounted to $489.30. We are a small business and $500 means something to us.

At the end of June, 2009, I was solisited by VERIZON 'my broadband company' to purchase wireless. I was using Hughesnet but did not like the fact that Hughesnet charged me an additional $5 monthly on top of poor service. (The $5 extra was their charge to send me an invoice.) When Verizon solicited me and guaranteed me 'wireless' I took them up on the offer which was supposed to start July 31st of 2009.

Within two days of taking the offer, I had my modem from Verizon and all equipment I would need to hook up. I tried to hook up on July 31 and it wouldn't work (I had already given up Hughesnet.) VERIZON's technical people worked with me for two hours and then told me that August 3, they would send a technician out. The technician called me at 8 a.m. and told me I never should have been sold this as wireless does not reach the area in which I live and that the call centers should have performed a test to see if I did, indeed, have wireless. He told me to call the business office.

Well I did and this went on until 9:30 at night. Because I was complaining, many of the call centers cut me off and I had to start all over again; over and over. Finally around 9:30, I did get internet through my telephone line, not wireless that I contracted for, not broadband, my telephone line (like watching paint dry on a damp day). I had the phrase: "we apologize for the inconvenience" said to me 57 times and yes, I did keep count and after speaking with about 4 people, kept count of that, too. I spoke to 27 people plus the ones from the previous week. All of the Verizon Commercials suggest that VERIZON has extensive broadband and wireless all over the country. This is not true. Rural areas have nothing, parts of Philadelphia, Deleware have nothing but that's not what their commercials suggest.

This is UNACCEPTABLE. Our entire business is run off of the internet. Everyday that we do not have internet service, we lose money. Several calls were placed to Verizon and all i get is the run around and that someone will call me back.

At 1:17 pm on 8/12/09. I contacted verizon again regarding the slow connection speed for mobile broadband connection (VZ Access Manager). Representative Ed P. walked me through an online update. Once DL and installing the update. I was asked to restart my computer. Once the restart took place my computer could not find the hard drive to restart. I informed Mr. P. of this and he insisted that this was not verizons problem and he did not know how to fix it. Leaving me now with no computer access at all.

I insisted he get his supervisor on the phone immediately. Jerreau L. was his name. Mr L. also insisted that this incident was in no way related to the verizon download. I argued differently as prior to the DL my computer worked fine. Mr L. informed me that I should contact apple about the problem. After contacting apple I then spent another 2 hours reinstalling my operating system on my harddrive. I called mr L. back to then get the usb working again when he had yet another rep. contact me. Michael.

At this time my computer woudl still nto recognize the usb wireless card. He finally agreed to send me a new USB wireless replacement. the replacement was received 2 days later with no installation disk included in the package. Yet another verizon mistake. Once informing Michael about this mistake he stated verizon would send a cd to arrive on Tuesday. 8/18/09.

Thus far Ive spent over 20 hours fixing this mess. Verizon decided all this was worth a $10.00 credit. This usb instrument has not worked properly in months and now after all of this they still refuse to terminate my contract. $349.00 was spent to extend my apple support contract. I being a self-employeed designer could not access my computer or send and receive files. Over 20 billable hours @125.00 per hour was spent reinstalling and getting my equipment to work properly again.

Verizon is blocking certain web sites and hijacking my DNS searches. I'm paying 100 dollars a month for what I thought was a neutral internet service but apparently verizon is controlling it.

These issues involve my closed account 000757040733 39Y for telephone number. Here is a chronological account of the details: On approximately May 15, 2008 I to talked with a woman who identified herself as Exavier at your customer service department to have both my telephone service and DSL disconnected effective June 12, 2008 due to a move to another state as a result of retiring from the Air Force. She told me that would be accomplished and gave me the cancelation number DRET089346618. Neither service was working on June 13 when I physically disconnected my telephone and computer.

While relocating I did not have access to the specifics of my checking account. On August 14, 2008, I discovered Verizon had deducted via auto-pay $75.04 on July 8 and $5.45 on August 7. After several transfers to various Verizon I was connected with a woman named Dawn in the Financial Services Office she acknowledged the billing error, told me that she would discontinue the auto-pay (which was done), and said a refund check would be sent to me for the erroneous charges.

As of September 17, 2008, I had not received the refund check so I attempted an inquiry using Verizon's web chat service but could find no one who would give me any information. I was given a number for a specialized department but after being put on hold for over an hour I hung up and decided to try another day.

Quite frankly I forgot about the issue until receiving your bill on December 26, 2008, which was sent to my old address. I know I had given Dawn my new mailing address for the check. On December 28, 2008, I sent a certified letter to Verizon concerning this issue. I received the PS Form 3811, Domestic Return Receipt, signed by what appears to be a person with the name Ronald A. (printed name is not very legible). However, I have never been contacted by Verizon by mail, telephone, or e-mail concerning this issue.

On January 28, 2009, my wife had a telephone conversation with a Ms. R. of the Verizon Retention Office who said the issue would be resolved and we would receive the due payment. On August 12, 2009, I received an envelope from Verizon and thought it would be what they owe us and I tried to understand the extremely slow transaction time. However, the content of the envelope is yet another bill-for $465.45, requesting $79.18 due now.

I am exasperated in trying to contact anyone at Verizon either in writing or on the telephone and would sincerely appreciate any help in resolving this issue. In addition to Verizon wrongfully withholding $80.49 from me for over a year and the cost of sending certified mail, the time both my wife and I have used in trying to resolve this issue has become quite intrusive. Additionally, I am concerned that this could have a negative impact on our credit ratings.

I wanted to switch my service,and bundel my services.I contacted Verizon to get thier internet service and cabel service.In turn Verizon sent out a Tech.,after approximitly 5-7 min.he informed me that the service from Verizon was not as powerful as the currrent DSL service I had.We discussed any options,wich there were none and decieded to not go forward with the installation.He pulled out a clipboard,wrote something down gathered his "stuff" and left.Definetly leaving the impression that the deal was cancelled and a done issue.

Fast forward 2 months and my Mother informs me her Verizon Land line biil was extremley high,while looking over the bill i had noticed she was being charged for DSL service and other promotional goods ,I then contacted Verizon to get these charges removed,i was told by all but one of the Verizon employees that it was my responibility to contact them to cancel the service and the represenative that was in my house was not enough verification that he never hooked up any services!

I talked to 9 different employees and spent approx. an hour and forty five min.to be told that once services are initiated that there is no reversal,and will be charged for services never rendered.Employees told me that the sub provider, Direct T.V. was contacted and cancelled,but they did not contact anybody in thier own company to say this install did not happen. This was a giant viscious circle,that keept sending me and handing me off to diffrent employees,who constantly recited the Verizon rules and regulation to me as why I should have to pay for services not rendered.

Everyone has been complaining but nothing has been done about it. We have paid our bills on time. We dont know whom to contact now. We could not do our important work because we do not have internet. Verizon's customer service is pathetic.

I was have a problem with internet service. So I called them try to cancel my service about 2 month ago. They talk me in to another plan that they say is was good at the time. So I did it. But it wasn't like that when the frist bill come. It was charge me a lot more than what I was told in the frist time. So I call after my frist bill the lady that I talk to told me is was ok for the frist bill the next bill you will be credit back for what ever different from you plan so I wait for the second bill.

But is come out amost the same as the frist bill so I call them back and They say. " It's was my responsibillty for that becasue when they tell me about the price is not inclued tax and surchage. so that why I end it up pay amost 85$ for housephone and internet. But in very begining that they try to keep me they say 56.99$ plus tax.... And they customer service like they are not the same company because I call about 3-4 time none of them tell me the same. because if the frist time I call after the frist bill and she tell me about all the charge I will cancle it that time alredy. But is not so it cost me to pay them another month. But right now I cancle they service alredy.

verizon will look waht is the problem and you have to wait until at least 2 , 3, or more days to fixthis problem, so you can send emails until they fix it. long delays to get a response from them.

I was charge 17 months for High Speed Internet service that did not work. Once Verizon fix the problem, they would only credit my account for 6 months

Verizon Online has never worked. We cannot get it hooked up properly or we were sent the wrong modem or hook-ups. Both my son and I have called numerous times and have been promised a technician would be sent out. We have been told we would be contacted and a service call arranged. Nada. It still is not hooked up. I'm paying for something I do not have, which is not my main concern. I WANT IT HOOKED UP. I WANT A TECHNICIAN SENT OUT. I DO NOT WANT TO BE LIED TO ANYMORE. I WANT MY BILL TO BE $49.99 AS PROMISED.

Is this to try to force me and others to change to FIOS? Has anyone else noticed this ??

I recieved a bill for $79 early termination fee almost 3 months after cancelling their service. I changed my phone and internet to another provider. When I called in a week or so after changing services I was told that I needed to keep my account active in order to keep my email active so they kept it active for 30 days. They never mentioned that I was on a new year contract because I cancelled my phone service and that the additional 30 days they were giving me would exceed the 30 day termination period. They also failed to mention that the email account was the verizon account that I do not use which would be the only email that would be affected by my cancelling service. They also supposedly email me about the new year contract to my verizon account which I do not use. I don't know what recourse I have to get this fee reversed.

I have been a Verizon customer for several years. I added DSL to my service about three years ago. I noticed in February that my service was disconnecting every time I received or made a phone call. I called the service line and was told that the line would be monitored for 72 hours to see these disconnections, then someone would get back to me. No one ever called me back. I followed up with several more service calls and nothing ever was done. I stopped calling when I was hung up on. I started emailing to the service department. I sent several emails and only got one response telling me to call. I requested a credit to my account. Why are they charging me for something that is not working? That was denied.

My husband was unemployed for a few months. This problem made it extremely difficult for him to complete applications online, which is what a lot of companies require now. If he was in the middle of filling out an application when the phone rang, he would lose all the information. At times, this interrupted filling out a questionnaire. This would cause a block in his eligibility for hire for a period.

I signed up for the 1-year Verizon DSL for $20.99/month with download speeds of up to 1 Mbps. Almost immediately, I noticed the download speed was not as good as Comcast. My recent service with them gave up to 786 Kbps download. So, I called Verizon and noted that it took a long time to reach tech support. We went through the whole download speed test and checked settings on my computer. I tried to explain that I have several computers, all with poor download speeds, but tech support was sure it was on my end. Finally, I agreed to change my plan to 3 Mbps for $31.99/month. This didn't improve things much and after several more calls to Verizon over a 3-month span, I asked to cancel. Sales told me I would incur $80 in fees for terminating before a year was up. Not wanting to pay the fee, I asked if I could switch back to my original plan of 1 Mbps for $20.99/month. Sales said I could, but I would need to sign up for another 12 months of service!

Since an apparent lightning strike more than two weeks ago, we have been on our cellphone with Verizon personnel requesting service. We believe most of these people were at a call center in India. After the first round of calls, we learned that there were "issues" in our area, and the earliest a technician could come was two weeks. Our DSL is also used for our home phone service, so for two weeks we have been without home phone as well as DSL. We had been told the technician would be here today at 8:00am. It is now 10:30am. This is the first day of the week so there's no excuse for the delay.

Our neighbor's broadband line with Earthlink was also down after the storm but was fixed within 24 hours. If we had not been able to use the secured wireless connection of our neighbor we would have suffered significant losses. Urgent telephone communications regarding a job offer were discovered only when our neighbor's internet connection was used. We are causing substantial inconvenience for our neighbor at this point.

DSL line set up 07/01/08, modem received 07/03/08. Due to the service being down for 2 weeks of the month of July, (due to poor lines into my condo), I was advised by Verizon that the product I received will not work properly. I cancelled my services on 8/1/08 at 4:31 PM. On 8/1/08 I spoke with Mr Dolphin at the Solutions Center to have my services disconnected and was advised that my statement dated 7/10/08 would be adjusted to zero.

I was charged for $4.20 for high speed for 07/01/-07/03 (even though the modem showed up until 07/03/08), $14.99 for shipping/activation and $41.99 for services on 07/03-08/03/08. On 8/10/08 I received a bill for $147.18. In addition to the above bill, I was charged for $7.00 late fee, and $79.00 early termination fee.

I spoke with Mr ** on 8/16/08 at Solutions Center (same phone # as Mr **) I explained the billing problem, and was advised that my account would be credited the $147.18. On 9/4/08 I received another statement for $147.18. On 9/08/08 I spoke with Mr ** (Solutions Center again) and told my account would be adjusted, it just takes a while for the billing/credit to adjusted.

On 9/10/08 I received another statement, the balance $154.18. Another $7.00 late fee applied. By May 10th statement it was obvious nothing had been done with my account. The balance now was $210.18. 5/18/09 after four hours on the phone with 15 reps, I got a 3 way call with D. ** and Ms ** about the billing adjustments not taken properly. The both assured me that the adjustment had not been taken correctly.

On June 10th, billing my balance was $217.18. On 6/23/09, I spoke with India personnel. I was told I had accrued $70.00 in late fees, and the balance was due immediately. I would need to speak with the financial department. I advise him I wanted a supervisor. One was available; my phone number was taken and advised someone would call me. No one did. On 6/23/09, I started back with the Solutions Center number and spoke with a gentleman but the line dropped before getting his full name, but again was advised that the $217.18 would be adjusted.

I called back and spoke with Ms ** and gave the conf #, advised I wanted the name of who I spoke with. She couldn't locate the conf #, but transferred me to financial Services. I spoke with Krystal who informed me that the Solution Center had no authority to adjust billings, and I the balance of $217.18 was due immediately and close to collections. I called back to the same number and spoke with Mr **, she could not find me the reference number either or who I spoke with.

I hung up and called again and spoke with Ms **, said that there may be 2 accounts, not sure why my statement did not reflect credits, as she could she some crediting for early cancellation and shipping and handling done in May. She advised since the call came in after 04:30 PM this would take me into the next business day of 08/04/08, therefore making my not eligible for disconnect service within the first thirty days.

Technically, I would be responsible for the 1st month billing, but couldn't see any credits on the 6/10/09 invoice. I explained since the service did not work for 2 weeks out of the month, and I called on 8/1/08, and the modem didn't arrive until 7/3/08 (I have by packing slipping from UPS) that even if my call was logged in at 04:31. I was on hold before speaking to Mr ** on 8/1/08, I felt that I should not be billed 1 month service, nor the late fees. Possibility of an account going to AFNI collections agency.

Internet service for our business has been out of service for 11 days. The company keeps promising it will be repaired, but no progress. Our business relies on our internet service and is seriously affected. Consequences: Loss of business and cannot receive or transmit orders or communications from our clients throughout the country.

There are now only two wireless broadband plans being offered by Verizon to individual users. First, a 5GB/month limit for $59.99 and second, a 10GB/month limit for $199.99. First of all, a 5GB limitation is absolutely ridiculous. I'm a graduate student and download PDF documents for research purposes on a daily basis. I don't know what I'm going to do when my truly "unlimited" usage plan expires in a few months. I've even refused to upgrade my hardware because I don't want to lose my unlimited usage plan.

But I don't understand how they can get away with charging three times as much for a usage plan that offers only twice the usage limitation, in other words, $60 for 5GB or $200 for 10GB? At this point, a consumer might as well just purchase 2 different wireless broadband plans and rotate them every 2 weeks to avoid reaching the usage limits. That way, a user can get exactly what they pay for (albeit extremely overpriced and highly limited at 5GB for $60); but you could get two $60 plans (total of $120 for 10GB/month) and pay less than the plan offering 10GB for $200/month!

I had sign up for internet services from Verizon in end of April. I had Startec as long distance carrier for the last 10 years. I was under the impression that it will stay my long distance and I did not ask to change my long distance carrier; however, they had changed my plan to Verizon as long distance and they charged me $6.77/minute, which I am paying $0.04 to make a call in India. Verizon charged a total of $613.73 for 83 minutes that should be only $3.32. I had to make so many phone calls to resolve this issue, but they were not cooperating with me. It seems like that I have so many different departments. They were transferring me so many times and not giving me proper answers. I had to wait 17 minutes to get to the first customer rep. They transferred me to 7 different departments, but none of them helped me. I wasted 3-4 hours to resolve this problem, but there was no help.

Last month, my Internet started to drop. I called Verizon, we tweaked the settings, but the problem persisted. I talked to an independent guy and he felt that there was a problem somewhere in the line or at Verizon. I ordered a new modem/router from Verizon to be on the safe side. (Verizon was not willing to send someone out, felt it was my equipment). The problem continued. I insisted that Verizon come out and look at the problem. The Verizon representative fixed the Internet, but shortly after, he left and went out again. I called the number given to me for a direct person only to find it was disconnected. I called the regular tech support number and went through voicemail **. Finally, I got a live person and they wanted to go through everything the guy just did. We have already done the changes that I wanted them to get off the system problem and look at their problem. My computers can pick up and maintain other Internet connections, but not my connection with Verizon (I am paying for service I am not getting). I was sent a second router/modem from Verizon and my service is still down. It will work for about ten minutes then stop. I am using my neighbor's Internet in order to contact you. I have been on the phone with Verizon for hours and hours. I have changed all the settings on my computer at least 7 times. Verizon has still not fixed the problem and every time I call, I get the "let's look at your settings." They will not move forward from the settings and look at their system.

On or about February 15 2009, I called Verizon in an attempt to cancel my internet service. After going through a automated menu, I was on hold for about 20 minutes before I got to talk to someone. I gave them my name and address and said I wanted to cancel my service. They could not find my account and said they would transfer my call to someone that might be able to help me. After a click or two and ringing two or three times, their system hung up on me. I went to my bank and had my charge card number changed to block further charges.

On April 21, 2009, I received an email from Verizon online to update my card online at Verizon.com but I no longer have my user name or password, and so I did not update anything or give them my new card number. On May 4, 2009, my charge card was charged for three months service and again on May 26, 2009, I was charge for another month. Both charges from Verizon were against my new card, which was never given to them nor were the charges authorized since I had actively tried cancelling my account several times. I have received no phone calls or letters or any type of communication from Verizon beyond the charges to my account and the email mentioned above.

I am a student and took out extra on my student loan to purchase Verizon's broadband connection. I have not had an internet connection in over 6 years due to costs so this was a large purchase for me. When I received my first bill I immediately went to the store that I purchased my plan from and paid $720 the amount I took out from my student loan to cover 1 year of internet service. I was thrilled with my internet connection and even bought more equipment from the store. The second bill arrived and stated that I was paid in full with a credit of over $600.

Then the calls started to come stating that I am behind in my payments. Could not be, the check I wrote for $720 had cleared my checking account weeks prior. I immediately went to my local Verizon store to clarify. Apparently Verizon decided that I had overpaid my account (okay they are on track) but decide to send me back the full $720. Why they did not take out what I owed as of that date I am not sure and neither is any of the customer service, customer payment personal, any of the store personel, or any of the financial department personal.

No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No they could not. I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron. They only could say that I was suppose to inform them that I wanted my over payment to be applied to future bills and I should have done this by e-mail.

No where in my information from Verizon does it state this. Infact in the Welcome phamlet it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account". So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me.

On March 31, 2009 I paid Verizon $720 on good faith. They received the monies from my bank. Then they wait 6 weeks May 11, 2009 before they send me my money back to me. And yet a week before they send out a check to me I talked to them and informed them that I wanted the funds to be applied to my account. Late fees and possible damage to my credit

I am a student and took out extra on my student loan to purchase Verizon's broadband connection. I have not had an internet connection in over 6 years due to costs so this was a large purchase for me. When I received my first bill I immediately went to the store that I purchased my plan from and paid $720 the amount I took out from my student loan to cover 1 year of internet service. I was thrilled with my internet connection and even bought more equipment from the store. The second bill arrived and stated that I was paid in full with a credit of over $600. Great. Then the calls started to come stating that I am behind in my payments. Could not be, the check I wrote for $720 had cleared my checking account weeks prior.

I immediately went to my local Verizon store to clarify. Apparently Verizon decided that I had overpaid my account (okay they are on track) but decide to send me back the full $720. Why they did not take out what I owed as of that date I am not sure and neither is any of the customer service, customer payment personal, any of the store personel, or any of the financial department personal. No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No they could not. I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron. They only could say that I was suppose to inform them that I wanted my over payment to be applied to future bills and I should have done this by e-mail.

No where in my information from Verizon does it state this. Infact in the Welcome phamlet it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account". So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me. On March 31, 2009 I paid Verizon $720 on good faith. They received the monies from my bank. Then they wait 6 weeks May 11, 2009 before they send me my money back to me. And yet a week before they send out a check to me I talked to them and informed them that I wanted the funds to be applied to my account. Verizon - what is your problem. If I have to wait 4 to 6 weeks to receive money from you you should be able to wait for me to pay the amount I owe you. Legally you still have control over my funds so my account is not past due. What do you have to say.

Received a letter from Verizon 01/09 offering internet at $17.99/mo, since I had just got my computer fixed, I called the phone number on the letter 1-866-544-0375 and was offered a bundle of VERIZON DOUBLE FREEDOM, both phone, unlimited calling etc, what I hard already but the internet would be included for a total of 49.99 and $10.00 off for 3 months..I could not pass it up..was given confirmation #1195109122.

Well,Verizon has been billing me $79.98/mo, I have spent hours with billing people and they say no such record and will not listen to me, say no bundles like that could be given and even with this confirmation number they say no such record, I have been treated so rudely by Verizon reps, as I am sure they have noted my temper got alittle flared, but honestly I am telling the truth and out of frustration of trying to prove this did happen, they tell me sorry, no record of the occurring. A couple weeks ago, I checked automated billing for balance in all hopes they had some back billing credit, and I had a credit of $98.49 around May 13th, and I also s/w a rep and she confirmed, a few days later I get a bill and no credit to be found, called billing, no such record????? I thought for all the calls I have made and being dealt with so badly, can some rep go in and change things to my acct?

I am sure these reps hate me, but I am really a nice person, I just have lost all patience with them. Now, in the mail, last week I was offered the $49.99 bundle I had been offered back in Jan 09, I swear this offer was offered approx Jan 20th, 2009. I need some help in proving this was offered, I would not be fighting for all this if I had not been offered this. What can a consumer do to prove, I have given the so called confirmation number given to me and no one seems to believe me but it did happen and I am still fighting for my rights. I wish you could hear the phone conversations, it is impossible to deal with these people, please help me.

Helendale, CA is a retired-community 15 miles away from Victorville going south, & 15 miles from Barstow going north. Only one phone company-VERIZON. No other possible choices. Been a customer for almost 7years, the last 3 pre-set appointments I had with them for in-service home maintenance, not counting outside services, nobody showed-up! I had to take off work(X3) to accomodate

the first two pre-set appointments i had to call in order to learn that VERIZON repairman missed the appointment; today(05/22/09) pre-set appointment was between 8-10AM, received a call from Verizon yesterday to confirm the appointment, & received a an automated text message this morning- "Your repair is scheduled for today. you will receive another text message when the technician is dispatched." @1013 to be exact, called VERIZON customer service-spoke with Mr.Glen, & instructed me to wait for another hour to an-hour &half, maybe Verizon repairman will still be coming. NO ONE SHOWED-UP. No calls nor text message. What happened to my scheduled appointment? It is almost 2PM.

A year ago, with "dry-loop" Verizon/DSL account I barely was able to use the web, it's on-off, on-off, everyday. That was when i have to call them & schedule outside & inside service maintenance. Verizon dragged for more than 12 months my calls to customer service/repair department.

i pay my VERIZON bills, including a monthly in-service maintenance for $4.95/month since i started my subscription for almost 7years now. YOU ARE MY LAST RESORT. VERIZON KEPT DOING THE SAME THING TO ALL OF MY NEIGHBORS!

On Saturday 16 May 2009, I called Verizon Customer Service to cancel our DSL service. I informed the representative of the poor performance of the connection (low speed, intermittent connection and long sync time when reset) and was assured by the representative that the service would be canceled and that Verizon would waive the termination fee due to the fact that it was service related. She also told me that because the billing office was closed at the time, I would have to call Monday to finalize the disconnect.

Monday morning, I called again to speak with the billing department only to be told that the termination fee could not be waived because we had not complained enough previously, and worse that they would not restore the connection when we asked for it back. I then spoke to a supervisor, a Mr. L, who offered to give back half of the termination fee but refused to reconnect the line when told that his offer was unacceptable. When asked to escalate the matter, Mr. L referred the issue to his manager, but would not allow me to speak to him or her but only to wait for a callback. Since then I have spoken to another supervisor (the managers will not leave callback numbers) who gave me the same story.

I waited two days (5/12 and 5/13) from 8.m to 5 p.m) for a techician that was promised and never appeared. Thus, I was chained to my home for two whole days, suffering a terible inconvenience.

The last straw was being cut off (puposely?) by the agent with whom I was spealing at 7 p.m. on 5/13.