Verizon DSL

Internet connection wasn't working. I called Verizon and spoke with DSL tech and he crashed my computer! I was told he did crash my computer and he shouldn't have done what he did. I was transferred to one of their "specialist" and was told charges would be waived. I spoke to him for 2 minutes and was told the need to have tech come to home and fix my computer. I was told they would waive the fee for that too and if it was on my bill, "Just call and we'll take it right off."

They sent the wrong tech, they sent one that only checked internet connections. He suggested I call his boss and see what he could do for me, I did and he never called back. I got my bill and they charged me. The person I spoke with said he took off the charges and tried to sell me FiOS! I don't have a working computer! My next bill the charges were on there $133.30. I called and they said that the charges were taken off my bill and the man who took it off should have told me it takes another billing cycle to see it off. Okay well, why did I get a termination letter saying I need to pay the $133.30 by the 19th of January or I'm shut off plus more fees!

On Oct 25, 2011, I called Verizon to cancel my Internet Service after only having the service for about 2-3 weeks because it was a promotional deal with DirecTV. They made note of that and said that they will cancel my service, and they were going to mail me a prepaid sticker so I can mail the equipment back to them. That did not happen. I waited a week after I called. So I mailed the equipment with delivery and signature confirmation back to the same address that the original equipment came from, and it was mailed from my address in California on Nov 7, 2011 right around the time they received my first and final payment of $39.86 that was due by Nov 12, 2011. That payment arrived on the 4th of Nov 2011. After the payment and equipment was mailed off, I received another bill around Thanksgiving charging me for services still and the bill was due on Dec 13, 2011.

On Dec 2011, I called again and explained to them about the issues I was having about still receiving a bill. I talked to the customer service guy and he tried to tell me that they bill a month ahead. I explained, how can that be when you guys (Verizon) had all my equipment and cancellation notice a month prior, so why are you charging me for services that I did not use? He said he will forward my case to "a manager" and they will contact me within 3-5 business days. That never happened either. On Dec 8th 2011, I called again and told Verizon about the same problem I am having with the bill & cancellation issues. The lady who I talked to apologized to me and said that she was reversing the charges and that it will all zero out and give me a $0 balance and it will reflect on the next month bill.

She also said that it will take a day to update in her system, but everything will be okay and that I will probably be getting a refund check in the amount of $27.18. The amount that was due on Dec 13, 2011 was $49.18. Just last week, I received another bill from Verizon in the mail in the amount of $35.99 that is due Jan 12, 2012, and this bill states that I have a late payment and a previous balance of $22. I called Verizon twice today, Jan 3, 2012. The first time, after I got through the options menus to talk to a customer service rep, I got disconnected. I called back and waited for 20 mins before I talked to a customer service rep. I finally got through and told the lady what was going on, again.

She said, "Well sir, that sounds like a finance dept issue because they control billing and things. I will transfer you". After I got transferred I waited for another 10 mins to talk to the "finance dept". After explaining to her the situation, she told me "oh, well that sounds like a customer service problem. I am only in charge of taking payments over the phone. Do you want to make a payment?" So, after that I lost it and this is where I am filing this complaint with you guys.

Verizon has been overcharging me for DSL and phone service. When I initially signed up for the service, I agreed to pay $34.99 monthly for DSL and $44.99 for phone service. After receiving my first bill, I realized that they had over billed me by $603.00. The charge for DSL was $434.17 and $249.00 for my phone bill. Previously, I paid $122.00 for both DSL and phone service monthly. Therefore, with the new billing system, they have overcharged me for both services. I have made several complaints to their executive offices and consumer advocacy departments. However, I have not been able to receive a resolution to this matter. Please assist.

Verizon has not provided appropraite justification regarding their billing procedures and refuse to accept that their billing department has made a clerical error. At first, they told me they would credit the account $395.00, however, after a few months they have not done so. Recently, they have threatened to disconnect my service although I have been paying the original agreed upon monthly payments. I would like for them to credit my account by subtracting the excessive billing amounts.

I switched my internet provider from AT&T to Verizon in early November. I was not told that the internet package I signed up for had a maximum of 5 GB of use per month. The sales person, David **, never told me that there was a usage limit, even though I clearly stated that there are two people in the household that use the computer. He also never told me that Verizon Wireless offers only a mobile internet service, not a home service. My housemate and I have already exceeded our monthly internet usage which is so far going to cost us $40 extra this month.

I had 14 days from initiation to cancel this plan. We have not been happy with the coverage, or the speed, of our Verizon home internet usage; however, we were being patient, thinking that there were just "kinks" in the switch-over that could be resolved. I got so fed up today that I called Verizon, only to find out that the reason our home internet is so slow is because two people instead of the intended one person is using it. That is also when I found out that we have already exceeded our limit. Most frustrating of all, I was also told that I am past the 14-day deadline and I cannot cancel my Verizon internet service.

I want to be credited the $40 overage fees, and be allowed to discontinue my Verizon home internet service because it was sold to me under false pretenses.

I have been waiting for a response about my DSL at $14.99/month for life. I signed up for 3 or 4 years ago. I signed up 4 years ago when Verizon offered a DSL internet plan at $14.99/month for life and have been paying $14.99 all this time. I talked to Ms. Goodwin on 11/23/11. Before that, I talked to Alexander on 10/22/11 (I have recorded). And before that, I talked to several Verizon people who assured me that I was locked in at $14.99/mo. for life. I have contacted the PUC and am contacting other agencies about this fraud. I have records for the last 3 years of my payments to Verizon of $14.99. Now they tell me the monthly charge is $21.99. This is fraud and Verizon should be held accountable for this fraud and should honor the offer I signed up for. Please help me in this matter. Thank you.

I reported a problem with my Broadband service for the second time in less than a week. The tech. support person (Shivonne x1021) performed some tests and got the service working again. I told her that it would only stay connected 15-20 minutes before it would drop the connection again. She said she would stay on the line for a while. After 5 minutes, she said she did not want to wait any longer and that she would call me in 1 hour to see if it disconnected. I never heard back from her. A single missed call-back would not be a big deal to me, but I told this person that this was a recurring problem . Also, this is not the first time I have been promised a call-back by a Verizon tech. support person who never called back. This has happened 4 times now. I depend on this service for my work and it has failed on me numerous times. Verizon just does not care. They do not live up to their commitments.

There has been poor communications with India every time I have a problem. Plus, Verizon could never provide me with the speed they said I was getting because my property is far from their trunk. Now, with today's technology, that is **. I used Verizon security and it would shut off in the night and my computer got viruses. I lost one computer already.

I got Verizon DSL service in June 2011. From the start, it has been nothing but trouble. In total, between June and September 2011, the service stopped working three times requiring days and/or weeks to get it back up. The last time, it required a service technician to come to the apartment and make repairs. However, the technician never showed up. I refused to lose another day of work. I told them that the only way I would keep the service is if they could send someone at a specific time no more than 5-6 hour waiting window. Of course, they refused. It is unthinkable that in this time of economic hardship, Verizon has people take time off work, that they may or may not be getting paid for, and just not show up no call, no warning, nothing. Additionally, why should anyone be plagued with constant problems with internet service? Aren't we paying for a service to work? Three problems in a span of four months is just too much!

I rely upon the phone weather service and have been doing for years, and they are stopping it immediately. I want to know why. I often have connection problems on the computer and do not have a TV. The weather by phone is handy and reliable and stopping this service will be a problem. There are many other reasons I am unhappy with Verizon and will not begin to list them all now.

Our subdivision on Lake Tyler, Texas uses Verizon Wireless High Speed Broadband for the Internet service for all of our residents. We continue to have serious slow speed and connection drop issues that don't seem to be able to be resolved. Obviously, Verizon does not have any system in place to self monitor the service quality on their towers; instead, they tell us to call in continually to report service issues. We are tired of spending hours on the phone with low level techs to convince them that our tower equipment has serious issues.

I am paying $42 per month for Verizon DSL Service provisioned for only 3 Mbps, although they qualified my line for 10 Mbps, and they offer speeds up to 15 Mbps for the same price. The CO is only 1500 feet from my house. FiOS is also in the ZIP code, but Verizon continues to extort high fees from me for low DSL speed.

I have contacted their technical support, who apologized profusely that there was nothing they could do unless the billing department provisioned me for higher speed. The billing department told me that they could not do anything and deferred me to the tech team. Get the point? I have asked to be credited proportionally to the service speed being delivered, but they avoided the math and dismissed the request altogether.

Verizon Service Department is as clueless as their management. No wonder they are losing fixed line customers faster than they can reduce their fees.

I will switch to Netzero DSL which offers 7.1 Mbps service for the same price as Verizons 3 Mbps service.

I had a Verizon internet connection for 10 months. My husband died on May 17. I called Verizon for tech support but they wouldn't talk to me, as the account was in my husband's name. I told them he had passed away, so they made me open a new account in my name, which meant a new contract for a year or two. I could not afford the $70 a month on my own as I am 65 years old and turned the air card in. They charged me the early disconnection fee of $164.09 plus the $50 I had paid. It seems that since they made me start the new contract after 10 months, that they could waive that fee. The answer to that was they are turning me into the credit bureau.

You did not show up for the appointment that you scheduled on Friday, September 30th, so I tried to call you on Saturday. After holding on and off for nearly 80 minutes, I decided that I did not want to do business with Verizon, a company with such terrible customer service. So, I cancelled the order. Then, I got a call at work today (Tuesday), saying, "Welcome to Verizon." This was 4 days after the scheduled hook-up day and 3 days after I cancelled my order.

I then called tonight to again cancel the order, and I was put on hold and transferred to another department when the call was dropped. I then called the 1-888-669-9901 number given to me by the woman that transferred me, and I was told that it was the wrong department and I was placed back on hold and transferred to someone who said that she used to know how to do it but she can't help me. I was then given the number 888-483-4000 and told to call in the morning. I hung up and dialed the phone number and that number led me to a service for free sex.

Poor, same problem last month--no Internet. My daughter works at home and lost four days work last month, and last night and soon to be today also due to no Internet.

I went to the local Verizon store to get a new modem, took it home, still no Internet. I was on the phone last night for almost two hours speaking with a representative from Pakistan who could barely speak English. The soonest I could get service was Thursday, 09/29.

I would like to know who is going to compensate for the lost wages of my daughter. I would like to know why customer service is forwarded to overseas. This is why our country is the way that it is--all jobs being shipped overseas for the benefit of the corporation, not the people.

I appreciate any assistance that I can get regarding this matter.

I have all my important contacts and email on Verizon Webmail and since the site was down, I was not able to access my mail. Verizon refused to give me a credit when I paid over the $200 a month for service.

My Verizon email account has been suspended. I called Verizon and no one there seems to know how to not suspend it. I've looked at online forums and this seems to be a common problem. I'm paying for the service and yet they've suspended it.

This past spring, my husband and I moved and Verizon DSL has been a nightmare ever since. First, they never moved our DSL services to our new home. After numerous phone calls, we're being told that it's not offered in our area (we just moved about 4 blocks). Dealing with laziness and passing the buck, I decided to call Verizon complaint/Unresolved issues (Under Verizon white pages in your phone book), we finally got our DSL back and it only took a month! Then, about a month later, out of nowhere, Verizon decides to deactivate our email accounts. No heads up, no phone call, no mail, nada! Again, I contacted the complaint line. After many calls and promises of returned calls (which took a week), I was told, "I understand your frustration but there is nothing we can do to help you. We cannot get your email addresses back." To add insult to injury, they charged us a ton of fees for moving, a new modem, which we didn't ask for (we still have our old one) and third party billing. When we called to question our bill a prompt said, "due to a Verizon strike, there is no one to answer your billing questions." We held off paying our bill because of these problems. Now, they've added a late fee. Lovely!

I am so frustrated with Verizon! As a long time customer of theirs who has a Verizon bundled account (home phone, wireless and DSL), you'd think they'd treat you a lot better than this! My husband and I are looking into other companies and we're dropping Verizon as our provider.

I was told by Verizon that a technician was going to come to my house today to fix my slow Internet connection. Did anyone show up? Nope. On top of that, while I was on the phone trying to find out why no one showed up, the customer service representative put me on hold for twenty minutes and then hung up on me. Verizon's customer service for the last two weeks has been atrocious. Blaming the hurricane is an excuse, not an explanation.

Lost DSL service on Sunday, 28 August. I called Verizon everyday this week, some days 2-3 times and they promised to fix the problem. They promise to send out a technician and then did not. Customer service representatives open cases and then close them without repairing the service. Supervisors follow a set protocol and cannot and will not break from the protocol no matter what. Supervisors will not connect you with their bosses or with the central office. No one at Verizon appears to care!

I have been paying for my Internet access and a wireless router for over a year. My wireless router has not worked since I purchased it. I have not been able to get help from the customer support or technical service department. There is no communication with a representative. When I have spoken to a representative, I have been advised to go online to set up an account. The online website does not exist. I have paid a monthly fee for a product which I can not use. I demand a full refund for all services rendered for a year. I wish to report Verizon to the Federal Communications Commission (FCC) for false advertisement and non supply of product. This is a federal communication matter. If not resolved, I will file a law suit in New York State Supreme Court.

I am giving them zero stars! I currently have a Verizon high-speed Internet service, and it has caused me problems for four times in just one year. The customer service department is terrible and they don't seem to care about anyone! I have called them for several hours in the last three days and have yet to speak to someone that can help me with my issue. Also, I rely heavily on Internet service since my wife takes classes online and we pay roughly $150 a month in online services. They really don't care if my ISP is working or not. I still receive my bill and I have to pay.

I returned a wireless router that was not working using the UPS shipping label they provided me. They are now stating (almost three months later) they do not have the router. I cannot find the UPS shipping label receipt, and UPS states that they only store their tracking numbers, not prepaid ones. They advised that Verizon's shipping department could check the tracking labels created on that day, and provided me with mine.

However, Verizon refuses. They are the only ones with the information that they are requiring I provide. How can I give the information they need, if they will not provide me with the information I need?

We were moving from Avenel to Iselin, so we spoke to a representative at Verizon about transfer of internet service around 12:00 in the afternoon on the 30th of March. The customer service representative told us that there is no service available in that area, so we asked her for different option. She told us they can provide us service but the charges will be so much higher that we didn't want to pay. So she agreed to cancel our service and provided us cancellation number also.

But in May, we received a bill for April. We called them again and they said it's in process. But we again received a bill in June; we called them again and same answer. We finally got so frustrated with each person telling us it is in process (after at least an hour on hold and many transfers each time) and not fixing it. In July, we received a bill again so we called them again and a representative said there is nothing about our conversion of cancellation in their notes; so they can't do anything.

Finally, we asked them to talk with a manager. The manager also gave us the same answer. We provided him the representative name and cancellation number. He said they don't have notes and that representative is not there, so he can't do anything. The manager even told us that you have to pay the bills or else we will not cancel your service and it will generate bills for the coming months also.

We have never encountered anything like this with any other provider. We agreed to pay for the March bill as we used the service till March, but we don't want to pay the bills for which we haven't used the service (after getting a cancellation number and so much follow up). It's not our fault that they don't train their representative and their representative are not responsible enough to perform their task and update the notes. So now, the total bill is $211 and we were supposed to pay $30 for the month of March only.

I canceled internet service of Verizon on 07/10/2011, therefore, I must return the DSL in the course of the month. I called the customer service representative and he said than I can return the DSL in the Verizon Retail Store. Before arrival to the Verizon Retail Store (Hunt Valley Towne Centre), I called the store. Some representative told me that I can come and return the DSL.

When I came to the store (Hunt Valley Towne Centre), Valekes ** told me that she can't accept the DSL equipment without any reason. When I began to explain it; that I rang before the arrival into the storage, she said she doesn't care about my demand. I arrived at the Verizon Retail Store location on Bell Air, MD 21014 and returned the DSL without any problem. I do not think that Valekes ** can continue working on the Verizon Retail Store.

In November, I ordered a Verizon High Speed Internet for my parents who reside in NYC. The service lasted for 2 weeks, after which it stopped. My parents took the PC to several repair shops. Each one of them told them the PC works fine and that there is a modem that needs to be replaced-by Verizon.

I requested, several times (by email - since I live outside US myself), for a technician to come out. Finally after several months, in July, a technician showed up. He did absolutely nothing. He promised to return but never did. Then, I made another request for a technician. Two technicians came again (August 2011). They did not do anything to repair the problem. What happened after their visit? The phone stopped working as well (There is a ring/dial tone, but no one inside the apartment can make outbound calls, nor hear the phone ring. Yes, the wires are all connected).

I made another request for a technician to come (August 2011), this time, to fix the landline which stopped working after their technicians came. I received a confirmation email regarding the time and date for the technician to come. The next day, I went back to check the status of repair request. The system stated that there are no pending requests. I made another technician appointment, again, 2 days later, same thing happened - the system does not have any record of this request order (even though i have a confirmation email from Verizon). I made yet another technician request today. Well, maybe that one will disappear as well?

All the emails that I have sent to Verizon do not address my concerns. The only replies I have received from Verizon have been very vague and generic. Alas, I get a reply, "My name is **, and I understand your concern. We are here to help you. I hope I was able to address your concerns. Thank you for choosing Verizon."

I think I would get better results talking to a wall than to Verizon representatives. By the way, all this time, Verizon keeps charging $39.90 for the internet service. That's what happens to regular people and elderly. The big companies can rip them off any way they want, and there is no one that will help them.

My name is Ricardo **. I ordered service through the internet on 10 February 2011. The phone and internet installed were not working. I immediately called the technical support and customer service. It was documented in my account that neither of the phone and internet was working. A repair man was dispatched within a day or two and explained that the previous serviceman was not able to connect the box to the phone. After the repair, the phone start working. However, after he departed, the internet stop working. Again, I called the technical support and he he stated that they were looking into a local area problem. Within the same week, my phone was no longer working properly. It would seem that lines were crossed. When someone dialed my number, someone else in the neighborhood picked it up. When someone called my neighbor, it was directed to my phone number. The next thing that happened, my phone was completely cut off.

My calls to technical support stated that they would replace a local piece of equipment on a Friday (date unknown). The time frame for that had passed and the technical support stated that they would be able to repair it off-site. It never occurred, so I cancelled my subscription. From the time it was installed, none of the service had worked properly. When I received my first bill, I contacted the customer service who stated that they would refund my account. Then, I received a bill with a zero balance and assumed that the matter was resolved. The next correspondence that I received was a refund check, which I haven't deposited yet. Then, I received a letter from a collection agency. When I disputed the claim, I sent a copy of the zero balance statement and I never heard from them again. After four months, I received another letter from a different debt collector. I would gladly pay Verizon for any confirmed transaction that happened in my address.

I wrote to Kristen of Verizon (see below) requesting that a representative should review my account and cross reference my calls to technical support to validate this bill and my claim. The response I got was to call customer care because they would be able to do this. When I called customer care (Amanda), I was told that they could not assist me with my claim because the account was in collections. This shows that no one reviewed the account as I requested in the email. Had they done it, they would never had directed me to customer care since they cannot assist me.

Verizon has provided me a bill (included & copied below) which listed five calls. The calls listed happened on the first day of the installation (February 17). The number where the calls originated was from a fax machine, which I don't really have. Verizon has yet to prove the calls which were made from my house and not from my number since it was changed for some time. And it was documented when I called the technical support.

Attn: Ivan **

Dear Verizon,

I disconnected my Verizon phone and "high-speed Internet" service after 10 days of absolute frustration. I was initially excited to purchase the Verizon/Direct TV package and had intended to remain a customer for the duration of the time I own my new home. Verizon's incompetence in providing advertised service and technical support has driven me back to Cable Vision. Verizon's partner, Direct TV, is refusing to leave my home even though 2/3 of a 3-part package I purchased didn't work as advertised. They also ruined my baseboard.

Here is the 10 days progression from excitement that Verizon would be coming in, to excitement that they would be leaving. Also, below is my current struggle to disconnect the third part of the bundled package. Because I bought this as a package, I want it gone as a package.

05 July: I was fed up with minor annoyances from using Cable Vision for two years. When we bought our new home, we opted for Verizon's bundle of DSL phone service and high-speed Internet, and their partnership with Direct TV. At the time, I thought Direct TV was a division of Verizon, not a separate company. The Verizon sales representative advised me of the following:

A Direct TV technician would be coming between 8:00 a.m. and 12:00 p.m. on 07 July 2011 to set up the Direct TV dish and two HD boxes, one of them DVR capable.

A high-speed Internet packet would be sent to me in the mail for me to install myself.

I wouldn't need the modem/router because I already have one. (I was not informed that only Gateway brand routers are compatible with Verizon. I was not asked what brand of router I already owned.)

I could install my modem on my "service-ready date," 07 July 2011. M

My Verizon wireless package should arrive 06 July 2011 via UPS or USPS.

06 July: Nothing came in the mail.

07 July: Direct TV arrived around 11:30 a.m. to set up the dish and the cable boxes. Although I ordered HD boxes, the technician said that wasn't specified on his order form. I asked if he had HD boxes in his van and if I could upgrade now. He said he has HD boxes in his van but couldn't upgrade us. He installed the dish and cables by drilling a hole through our baseboard molding, instead of through the plaster. Then, he stapled a black cord (the size of a large thumb) around my living room, framing a doorway. I can't watch TV without seeing the big black scar across my formal living room.

Later that day, I received my self-installation high-speed Internet package from Verizon. I tried to install their modem. When I called Verizon, I was informed that even though 07 July was my "start service" date, I couldn't install high-speed Internet until 9:00 p.m.

11 July: Due to family obligations (I have an infant plus two older boys on separate travel baseball teams), I was unable to install the high-speed Internet until July 11th. I got the Internet working but because of the placement of the phone jack to the computer, the DSL cord ran knee-length across the door to the living room; a clear safety hazard. I went online to register with Verizon, hooked up my wireless router and asked about getting more DSL cord.

Online, Verizon's customer's only website instructed how to hook up Gateway routers only.

I tried calling Verizon and was told that if I had a longer DSL cord, the internet connection would be slower.

I was also told that there would be a $115 fee for installing a new phone jack (to get the product they sold me working properly).

At this point, it was late and the night time call from my baby was imminent. I decided to resolve the issues the next day.

12 July: I called Verizon to attempt to hook up my router. I began a Verizon live chat with Shweta, who immediately requested to take a remote control over my computer. He browsed my computer for a while then sent me a pre-written, 14-step process to reprogram my modem to accept my Netgear router. I tried asking him how and which cords to hook between my computer, my modem and my router. He was unclear, at best. He even said it doesn't matter if the hookup is modem-router-computer or router-modem-computer. What mattered, according to Shweta, was to reprogram my modem. I followed his 14-step process and reconnected the wires. The result was I lost all Internet connections.

I called Verizon and after being on hold for about 15 minutes, a representative picked up. I explained my problem and he promptly sent me back to the main menu, apparently not wanting to deal with me. After another 15 minutes, I got a second person online and explained the problem. He simply disconnected me. Not long after I was hung up on, I received a programmed call from Verizon saying I was eligible for a technician to come out. An appointment was set up for the next morning. I specifically requested that a.) the technician hook up my wireless router, or b.) the technician bring a modem/router unit to hook up. I was assured the technician would help me get wireless Internet throughout my home.

13 July: A Verizon technician came out about noon. He ran a number of tests, determined that I was given a faulty modem and faulty wiring. He installed a new regular modem. When I explained my situation, he said there is nothing he can do. I pleaded and said I was promised the night before that he would hook up a wireless modem. He said he had one in his truck and would hook it up for me.

He also vented for a while saying that his own mother was having problems with this Verizon package. He said Verizon is just biding its time with DSL customers until they can offer FIOS to everyone. He recommended I call Verizon and have them pick up their equipment and switch back to Cable Vision. He also said that my Internet service would be spotty at best because of the length of the DSL cord. I would need to call and downgrade my service. But before I could call and downgrade, my Internet service ceased.

I called Verizon again, waited on hold for about 20 minutes. When a technician finally picked up, I explained that I had no Internet connection. She first assumed I meant I didn't have a wireless connection and requested to take remote control of my computer. It took me quite a while to explain that my desktop, which was directly hooked up to a cord, had no Internet. When she realized she couldn't solve my problem, she ordered another technician to visit the next day.

14 July: The second Verizon technician arrived around 10 a.m. He ran some tests and re-hooked the Internet. He then advised me that I am too far away from Verizon's main office and I need to downgrade my Internet speed.

My parents live in rural Alaska and they have high-speed Internet. They don't "live too far away." Their cables aren't "too long." If they have high-speed Internet there, why is it so difficult for me who lives in Brooklyn that is just over a mile away from the headquarters?

That night, I called Verizon, again. After being on hold for about 15 minutes, I got a sales representative. I explained I wanted to disconnect my service. She thought I wanted to downgrade so I said, "No. I wanted to disconnect." She said, "But you have a connection now. I can downgrade your service." I again told her that I didn't want to downgrade. I had spent 10 days without internet. I wanted to end my relationship with Verizon. I live in the most metropolitan city in America in 2011. I need high-speed Internet as much as I need electricity and indoor plumbing. She said she couldn't disconnect my service but would get someone who could help me. She then put me on hold.

I waited on hold for an additional 40 minutes. I finally hung up and redialed Verizon. I got a second sales representative who, after a similar run around, finally agreed to disconnect my service. However, the "computers were down" so he couldn't give me a confirmation code that my service would actually be discontinued. (Luckily, the next day I received an email confirming the end of service). He then transferred me to Direct TV.

Because two thirds of a package I bought didn't work, I wanted out of the other third part as well. Between the time Direct TV installed its dish and wiring, I hadn't watched TV because I was on hold with Verizon every evening. So when the sales representative and his supervisor both told me I was stuck in a two-year contract after 10 days of service, I was furious. They claimed that my only problem was with Verizon and I only had 24 hours to quit Direct TV. I have 365 days to decide if I want to keep a pair of shoes, but only 24 hours to decide if a complicated service I might not even use in the first 24 hours matches my needs?!

Turns out I have quite a few problems with Direct TV:

1. Direct TV wanted to charge me a $480 early termination fee ($20 per month) because I agreed to discontinue service 10 days into this faulty service package. $480 is an exorbitant sum to quit a package that doesn't work. I didn't agree to the terms of service they emailed me because I couldn't get online to read my email.

2. Direct TV's policy of only allowing 24 hours to decline service before you are charged an earlier termination fee is sketchy. Consumer advocates I've spoken with informally mentioned that a consumer has 3 days, legally, to return a car or a large appliance. Is TV service excluded from that regulation? The short 24-hour window makes me think Direct TV doesn't believe in its own service and therefore has to bully customers into staying.

3. I hadn't even accepted my Direct TV rebate, (again, I couldn't get online!) which would indicate I hadn't agreed to their terms of service.

4. I ordered 2 HD boxes and was delivered 2 regular boxes. Their technician didn't have the authority to upgrade. Even his supervisor wouldn't/couldn't authorize my request to get what I ordered.

5. When I realized I was stuck with Direct TV, I decided to replace the regular cable boxes with HD. Direct TV wanted to charge me $50 per bow to upgrade because I "didn't upgrade within two weeks of the initial installation." I was never advised by the technician or his supervisor that I had two weeks to upgrade for free even though they installed the wrong box. There was no way to waive the additional installation fee. Therefore, we still don't have HD.

6. They cut a hole in my baseboard, an expensive item to replace, when they should have cut a hole in the plaster.

7. They ran a thick black cord around my formal living room, ruining my whole living room.

8. They said they would fix the big, black cord and sent out a technician. The technician couldn't fix it without creating a safety hazard and counseled me to rearrange my living room.

9. When the first storm came through, 18 July 2011, my Direct TV service stopped, thus proving you can't adequately assess service in 24 hours. You need more time. And it doesn't fully work without the Verizon package.

10. Pay-per-view doesn't work without being hooked up to a phone line.

What did Verizon give me for my troubles? They promised a whopping $15 off my bill. And even though I signed up for Verizon's unlimited local and long distance calling, I was charged $.09 for a local call!

As a resolution, here is what I would like:

3. Verizon to pay the early termination fee because it's their faulty service and horrid customer service that drove me to quit the package in the first place.

To sum it all up, I was sold a package that didn't work. I don't want to keep just part of the package. I want the entire package to be gone. It was sold as a package. If part of it doesn't work, it should be disconnected as a package.

Amber **

I have been paying Verizon for 3.5 mbps DSL service for the past 5 years but have only received 400 kbps service (less than 12%) at best. Verizon claims they can't improve their service speed but they won't offer any commensurate reduction in price. FIOS is now in my neighborhood so they have the fiber optic platform to finally get me up to my billed speed but they refuse to do anything to honor their end of the agreement. They are billing for a high speed internet connection but only delivering a speed that is slower than the old 512 kbps dial-up modem connections. Verizon Customer Service is nothing but a joke at best. Given the flood of complaints regarding Verizon, I believe it's time to consider a class action lawsuit as well as appropriate attention from the attorney generals in a number of respective states.

I have been complaining to Verizon since May 2011 about getting constantly dropped from my DSL internet. I have submitted numerous tickets and it still isn't fixed. Well I recently found out why. Because the 'hub" in State College PA, which provides my internet service, doesn't have enough servers because Verizon keeps extending their service into outlying areas but refuses to get more servers to provide service to these areas. There are people who apparently man these servers and 'move customers around' on different servers all day long. On weekends the service really sucks because no one is manning these servers.

Now, this is 2011, get it fixed! I cannot believe this and am outraged at the service they provided. I pay you people $300- $400every month for DSL, cell phones and landline so I am extremely annoyed at this service. Don't tell me the funds aren't there. The trouble tickets aren't going to get fixed if you don't get more servers in this area. Don't be stupid or lax in providing customers the service they pay for. I got dropped less when I had dial up! It took Verizon probably 10 years to finally get new cell phone towers in my area. I don't want to wait that long for you people to get up to date with the internet. Get with it !

I have had service with Verizon Online for several years. I always had problems with my internet connection, having to reboot the modem. After complaining they would send me out a new modem. I replaced 5 times. Finally last year they sent out a service person who told me I was at the end of their service line and that is why my connection was always failing.

Over the next 3 months I had to reboot the modem daily and sometimes more often than that. At the time this service man came out they offered me a reduction in my monthly bill of $5 a month. Finally, I decided to find another provider and called Verizon to stop service. My Verizon bill had been paid by automatic withdrawal from a credit card. 4 months after I changed service I received a bill from a collection agency for Verizon. They want 2 months of payments and an early disconnect fee. When I called to try and straighten this out they told me there was nothing they can do because this account is out of their system. I never received any bills from them in my email or physical address.

I have been a subscriber of Verizon Internet Service for a few years. Unfortunately, our area does not have FIOS only DSL. For the past three weeks, I had many problems with internet connectivity and last weekend, we had no internet services at all for three days. The same thing the week before and last night, we had no internet service.

I needed to do research for my job. When I called, I was given a representative who was obviously in ** or the like. They tried hard but they have no skills. They worked only from a script, which was pathetic at best. The service call took over an hour with no results. They kept asking me to turn off and turn on the router, how bad is that!

We were moving to a new home located about 1 mile away from our current address. The move was scheduled for June 1st 2011. So I called Verizon on the second week of May and asked them to transfer my residential phone and DSL service to the new address. They promptly disconnected my service on May 31st and I got an email sometime in the first week of June saying the new service has been setup at my new address. Since the existing phone jack was not working, I asked the Verizon to send a tech to check it out. Later I got a call from the tech saying that I have no service at my home.

So I dialed my home number from my cell, and like he said I got a "Line has been disconnected message" !!! I called Verizon who acknowledged that they made a mistake and promised that it would be fixed by EOD or worst case by tomorrow. This was 16th June, 2011, Thursday. I have also submitted a request to have a tech come and install a new jack. Since these two items (checking the service issue and installing a new jack) are handled by two different groups, I had to goto two different departments to do this. The new jack install was scheduled for Monday, 20th June. Come Friday, I still don't have service. I called again and they said the problem will be fixed by 3 PM on Tuesday !!! So I had to call the new jack install guys to postpone the appt. to install new jack to Wednesday. I also called the Verizon guys to complain about the line issue and they said they will send a tech. On 21st, a tech came and he verified that the service reaches the home but seems like a problem with the jack. Since am already going to install a new jack I told him not to check the jack since that would have incurred additional fees.

He also called Verizon folks to fix the no connection issue and after 30 minutes the issue was fixed. He said they didn't port the number. So now am waiting for the tech to come and install the new jack and nothing happens till noon Wednesday. I call again and this time gets a reply that my new jack install was done on 20th !!! I said it didn't happen and I rescheduled the appt. for 22nd Wednesday. They say, they can't find any record of such an event !!! Frustrated, I demanded to talk to a super and she says they gonna give me the same answer!!! That was more than I could take. I said, I am going to cancel the service and she simply said "ok, I will do that" !!! It's as if they don't care for the customers at all. Worst, they don't even have a complaints department or a complaints line.

Seems like they realized that they would need more staff to handle that department that any other department !!! I promptly cancelled the service and called Optimum who said they can have the service up and running by Friday (in 2 days time). I have been a loyal Verizon customer for the past 7+ years and I can tell you that the quality of their customer service has exponentially degraded in the past 12 to 18 months. Not that am a big fan of cable internet, but Verizon left me no choice with their pathetic service and endless list of screwups.

Really? $26?!? I spend $2000+ on their wireless service and they send my closed DSL account to collections for a $26.66 trailing balance w/o so much as the common courtesy of a phone call or even an email!?! How about sending me a freaking bill??

When I moved in February, my wife and I closed our DSL account since we were required to use Comcast in our new apartment. For the past 3 months I've diligently logged into my verizon.net account to make sure there were no trailing charges. Turns out, they don't update the "Account Summary" with those charges. Apparently, to Verizon, "Paid in Full! Thank You!" means "You're account is past due and we're sending you to collections for a measly amount of money!" -- This is what was on the FRONT PAGE of my account summary when I logged in. The FIRST thing a user sees when logging into verizon.net.

It's not until you dig deeper into the site does it show any kind of extra charges. So.. you can imagine how surprised I was when I received a letter in the mail from some collections agency in Massachusetts! I even threatened to cancel my wireless service w/ Verizon since apparently $26 is more important to them than the $2000+ /yr I spend with them. But since, apparently, the wireless and in-home services are technically different companies, they both just blew me off.

I'm sooooo heated over this.. all I want is an apology and for someone over there to pick up the damn phone and tell the collections agency they made a mistake. I'm an Iraqi Freedom vet who's in the process of buying our first home w/ a VA loan. The last thing I need on my credit report is to take a hit because of $26 measly dollars. I have no problem paying it, that's not the point. The point is.. How do they not understand how RUDE and degrading it is to just send someone to collections w/o even bothering them to let them know they have a past due amount??? Especially when they've been a loyal customer for over a DECADE???

These communications companies are getting waaaay too powerful. There's not NEARLY enough competition in their markets to encourage them to actually SERVE their customers and make them happy. They could care less about this as long as they can still nickle and dime us into oblivion.

And that's just my two-cents.

Software Engineer

I had and am still paying for an Internet DSL service of 3MB. Without my consent or permission, Verizon downgraded the service of DSL from 3MB to 1.45MB (approx). They went later to 1.0MB from which I am actually getting is an average of .62KB! I was informed there was a downgrade because according to them they cannot offer me 3MB giving me different reasons every time!I I have had DSL service at 3mb for over 6 months and now they find out they can not give me the service! I have reported to Verizon several times that I am not even getting 1MB. I have been ignored and have received excuses and promises every time. The story is long and painful. I need help because I consider this a fraud.

I signed up with Verizon for Phone Internet and Cable in November 2010. I was told by the sales rep that Direct TV was who provides their cable service in the bundle I requested for the area I live. My mom, some of my friends and colleagues and I had all had problems dealing with Direct TV in the past so I was reluctant to proceed with my purchase. I explained this to the Verizon Rep who assured me, I will not have any dealings with Direct TV should I sign up with Verizon's Triple Bundle, except if I needed to make a change in the channel line up, or have trouble with my receivers. Assuming the billing system was accurate and honest, I will be paying $104 plus federal and other taxes per month. I was willing to forgive and forget for a deal this attractive with a company I had faith in.

I trusted Verizon, they were one of those companies I liked. I don't know why now, because it's not as though I had a pleasant experience to pull from, or a negative one either. So perhaps like your average consumer, I fell for the hype!

Anyway, since my sign up date to this present day, I have experienced nothing but headaches, stress, elevated high blood pressure, emotional and mental distress, bad customer service, anxiety every time I open a bill from Verizon and confusion! I have been left to feel (in my words) slow to understand, lacking ability to comprehend simple arithmetic and a customer that is just a complainer!

I have had to spend immense amount of my personal and work time to call Verizon to sort out my incorrect billing every month! And every month, after I finish a 1hr to 3hr phone conversation with one of their many Supervisors, I am left thinking, it is resolved this time, next month will be right! Well it is never right! I get to call again when I receive the next bill!

They might claim the confusion on my part is because (a) I don't pay my bills on time, so it carries over to the next and (b) the problem always comes from the Direct TV portion of my bill - which they will also claim, to have advised me to call Direct TV directly to sort Cable billing matters! I will agree with (a) I refused to pay 100s of dollars over the contractual amount due, every month, until I get some free time to spend 1 to 3hrs on the phone with a Rep, so that I am actually paying the right amount!

Furthermore, I don't know if they think all their consumers have extra money to giveaway. But this consumer (me) give the extras I have to legitimate charities that feed hungry children! Not a giant company like Verizon, who should probably thank the unsuspecting consumers like me, that keeps them in business!

Of course I did not like that they now refer me to Direct TV to resolve the cable part of my bundle, when they promised me at sign up, I will only deal with them for all billing issues! But I did make the attempt a few times, only to be referred back to Verizon, because the discount on the cable portion, as well as the phone and Internet, (Direct TV advises) has to come from Verizon because they are the company Advertising, Selling and promising a Discounted Bundle to consumers! They made a deal with Direct TV, so that they in turn can make a deal with their consumers, offering cable services at a lower rate than Direct TV will normally charge, if there was no middle man, or the middle man was not Verizon!

Verizon have issued credits to my account that are $100 and more every time I called to dispute a bill. Why would they do that if they were convinced their billing is true and accurate? I have been given so many credits, which (not to sound ungrateful) have caused more confusion for me with trying to understand my billing statements!

I have never had to file a formal complaint or posted a negative review about anyone, or any company in the past! I have exhausted all my patience and ability to reason with 7 months of distressing encounters with Verizon. I was in the ER yesterday, diagnosed with Pneumonia. In my current state, I spent 1hr 20 mins on the phone with Tracy (Supervisor in Escalating department in the Missouri Call Center). She pretty much ended the call by saying, "this is it! You cannot speak to anyone higher than me to resolve this matter" I had called yet again to dispute an early termination fee posted on my account, which was credited back to my account by another Supervisor I spoke with in March named Jannette. Only to be reversed back to a charge in my account by some unknown/undisclosed Verizon head! In addition to that, Tracy could not explain a lot of the charges on my account truthfully, or confidently. My take on it was that she herself did not understand the billing and was also confused with the many credits and balance activities on my account.

She chose to handle it in a condescending and unreasonable manner instead, lacking customer service and leadership diplomacy, by informing me "You are costing the company a lot of money by making dispute phone calls that last for over an hour!" So I resorted to writing a negative review on Yelp and filing a complaint with the Consumer Affairs about the inaccurate billing and very bad customer service and unresolved balance on my account, that I still need resolved! In all fairness, the customer service part was not all bad. I spoke with a Supervisor named April and Gerome, earlier on in my long disputing history, that were very helpful and epitomized the true meaning of Customer Service! They went beyond the call of duty to satisfy and retain their unhappy customer.

For example - they both made follow-up calls to my home and cell numbers weeks after my initial call to complain, to ensure Direct TV had made good on their promise to come to my house and re install the dish they badly installed the first time and contacted Direct TV Claims department to report damages to my property. On their end, they issued credits to offset the inaccuracy in my monthly billings, so that I will pay $104 plus taxes, as my initial contract dictated. Unfortunately, till this day, the problem exists and even worsened. But in no small/big part to their involvement. In my lay man consumer opinion, their system is severely broken and the consumer is paying for the repairs!

The original service (DSL Extreme) which was ordered in October 2010 took one month for them to hook up. Then, I had surgery and my sister passed away so the service was disconnected in January. I paid the reconnect fee on February 23rd and to this day, two and a half months later, I still do not have service. They transferred me from Support and they told me that my service was disconnected for nonpayment. When I went to billing, they saw that I paid it and transferred me back to Support. Each time, I am on the phone with them for at least 35 minutes. Finally, on April 22nd, I got them to send Verizon back to my house to check the lines.

Verizon said that it was blocked so they fixed it. Verizon tech even called from my house to let DSL know the problem. DSL tech, again, told me that it was disconnected for nonpayment. On April 29th, I finally got a tech to try to troubleshoot it with no success. He said that he would put in a help ticket; however, the next day, an agent from billing department called and told me that I was disconnected for nonpayment. I told him to read all the notes. He then said that he credited all the past due because all this time, they are billing me a monthly charge.

Now, it is May 3rd and still no service. I am so frustrated with this company. I asked if I could just send back their modem but I am stuck with them for one year. I have talked to supervisors who have assured me that they will look into this and personally handle it (Kathy) but nothing has happened. What can I do?

On Dec 13 2010, I placed an order for my phone, internet and Direct TV to be installed and the bundle price is approximately $85.00. This is now May 2, 2011 and due to a direct TV problem, I find they have not bundled the services still. Direct TV says its Verizon, and Verizon says its Direct TV.

All the while I am paying around $200.00 monthly and no one seems to care. The only reason I did the bundle was to save money. Now I have nothing but problems and could not get any satisfaction. I have spent approximately 40 hours on the phone trying to get this resolved as well as 10 hours or more in the Verizon office. Please what am I to do?

I have been trying to have a technician come out to my place to fix my Internet for about a month now. They are continuing to charge me for Internet service that I am not using due to the fact that their equipment is not working probably and they will not work with me to get someone to come out to my apartment. They tell me that they can only send someone out from 8 am - 4 pm Monday through Friday and nobody can come out on Saturdays. I do not know anyone in Richmond to stay at my place during the day to wait for someone to come out to take a look at the Internet. Therefore, I can't be home. I talked to over 15 different people, some including supervisors, and they have all told me different things.

I set up an appointment with one individual for a Saturday only to find out 2 days later that my appointment wasn't put into the system because they don't have any technicians for Saturday. They have hung up the phone on me before I even said anything more than my account information and why I was calling. Another individual told me that someone can come to my apartment from 4 -6 pm, but the day they were supposed to come between those times, they showed up at 12:30 pm after I told them nobody would be home. When I called, they told me nobody was able to show up after 4 pm. They have been rude to me on the phone, and nobody has even tried to help me out in this matter. They told me yesterday that they will have someone come out Monday afternoon after 4 pm, but I doubt this will happen. All I want is to have Internet or to not be charged for Internet that isn't working and hasn't been for over a month. If I don't have Internet on Monday, I am going to cancel my service completely and I will never use Verizon again for Internet or cable.

I had been charged $88.00 without any service.

I called for technical assistance on a network down, using T1 Internet Access provided by Verizon Business. My initial call was made on Feb. 25. There was a city wide internet down situation with a fiber line cut. The next couple of days, Verizon had the rest of the city up and running except our office. As stated above the initial technical support call was made Feb 25th. After several attempts by our own technical support people, we isolated the problem to one of our devices. We had that returned and proceeded to install it. That device works fine. Our technician diagnosed the Verizon router as being faulty. I called many times to get information to get us back up and running.

Verizon claimed that the router was not their responsibility and they are getting service to their DMARC which is fully understood. Then they made an assumption that the line from their DMARC post to our patch panel was faulty. I hired an outside technician to check the wiring and the wiring is fine. We did check the Verizon router and that was at fault, as it was earlier suspected. We called Verizon again to have a service tech come to our site and replace the device that was faulty. Again they stated that it wasn't their device.

However on one of the many tech calls, the tech rep had said that they will be sending someone out in the morning to "replace" the unit. The technician showed up too early (and it was stated that no one will be in the office until 8am) and no one was there to let him in the building. Then another tech came out and made that determination that the router was not theirs but claimed it was a WIC card at fault. We replaced the WIC card and it still wasn't working. We found a local Cisco rep and he was able to diagnose it as a card had gone faulty. We replaced the card and now we are waiting for the configuration settings to get this office back on to communicate with our main office. We have not gotten the info yet and it is almost a month now since the network down situation. I have the technician on site trying to bypass the information while I try to get it from Verizon.

Beware Verizon Bundle Renewal Practices: I have a bundle (phone, internet & TV) with Verizon that was renewed in March 2010 for 2 additional years. At the the time of renewal, the Verizon representative said that the amount I pay would not increase for the 2 years (until March 2012). As of March 2011, the amount I am paying has increased by $10. I have contacted Verizon about this and the response has been that there was a special promotion for a $30 per month discount that expired in March 2011 and that this promotion has been replaced with a new one reduced to $20 per month. I would never have renewed for 2 years had I known the amount I pay would increase after 1 year.

"Sorry, man." and hung up on me! I talked to at least 10-12 customer service representatives but to no avail. I finally cancelled my HSI because I was not providing the service. I moved and gave them them the new address. They keep billing me and charging me late fees and the amount goes up every month. They cannot even change an address correctly. On the phone, I was told, "Mam, I have no record of that." I wrote down all the customer service representatives' names when I talked to them. I will not pay for service that was not provided. Even the Verizon installer said they had no one else in that area with Verizon. I was misled and cannot get any at Verizon to respond. I even wrote them a letter. I will file a lawsuit if needed.

Just received my monthly bill from Verizon and the bill contained a February 6 Webhosting Monthly fee of $19.95 and a Machr 6 Webhosting Monthly fee of $19.95. My husband called to find out what it was about and we found out that our 19 year old signed up for it not under her verizon e-mail, but under an aim e-mail account. She believed it was free. I am upset that they waited to bill for 2 months all at once.

I am the business manager for Dr. **, the doctor had set up to have wireless internet through Verizon. After several months, he decided to cancel his subscription. I went to a local store and gave them in writing the request to cancel the service. We continued getting bills and then a letter stating that the account was past due and going to terminate. I called and tried to make them understand that this account was closed. I was getting absolutely nowhere. Then, they told me that they needed to talk to the doctor. Dr. ** got on the phone (making a patient wait) and told them that this was supposed to be canceled. They then asked him questions totally unrelated to his service. After several minutes, they told him that he would have to call another number. He tried that number just to be put on hold for eternity. He had to hang up because he had patients to see. I continued the call. I was on hold forever just to have someone come on the line twice and hang up on me! We are now again getting letters! They are still charging him and with notes, it will go against his credit!

I spoke to this gentleman, because I recently made some changes to my account. And the final bill that I agreed on was $29.99 but I was billed for $34.99. He did not agree with what I said about the bill. So, I asked him to cancel my service without charging any termination fees. But he charged me the termination fee and hung up on me. Thanks.

I have had Verizon in my 3rd office suite for the past 4-5 months now. When I originally ordered Verizon, they had set me up with a plan for 2 business lines (1 local, one unlimited) as well as internet. I had called several times including the same week the phone lines were installed to complain that the 2nd (local only) line was not working. I can recall over 6 times now including today that I have had to call about my line not working as well as other line issues I have had with a different account in another suite. They say it was not noted in the account and therefore will not credit my line at all. I called on the 20th of December of this year to let them know 2 different account numbers were not working and when they came out, they only fixed one line and now say I should have called to say it still was not working. Please advise as to what I should do. I find Verizon business is as incompetent if not beyond Verizon Wireless.

I had to disconnect my telephone and internet services with Verizon due to bad connection and reception in the area where I live. I had sent Verizon their last payment which included a payment for my cable provider. Because they have a service whereas they will pay your cable provider along with their internet and phone services. The other day, I was notified by my cable provider that Verizon sent the bill back to my cable provider minus the payment in which I had already sent to them to pay. So they had kept my money for the cable bill instead of paying it. I am having a problem getting a Verizon representative on the phone to discuss why they hadn't paid my cable provider.

Once the representative hears that I am no longer with Verizon, my phone call suddenly becomes disconnected and this happens each time that I try talking to a representative concerning a refund for my cable payment, which they were supposed to have paid. Verizon owes me a refund and I have no way of having it processed because they keep disconnecting my call. Verizon owes me a refund because I had paid them in full for their services and for my cable provider's services. Instead, they kept the money and had refused to pay my cable provider in which I still was a part of Verizon at that time. Could you please help me get my refund? I really need my money in this economy. Verizon refuses to discuss the refunding of my money.

In order to save money, I decided in July to transfer my account from Cablevision to a DirecTV/Verizon package, a decision that I since regretted. At the start of service, I received, as promised, a wireless modem and a CD install disk complete with instructions. I followed the directions and completed the installation successfully. I noticed that my Internet was stalling quit severally. The light on the modem, labeled Internet was out. This lead to the first phone call with the troubleshooting desk. They ran a line diagnosis and sent a signal to the modem. Presto, the light was on and once again I had the Internet. I got off the phone with the help desk and resumed my Internet activity.

Ten minutes later, the light went out and I again called customer service/help desk. Mind you, this is not an easy task. I am passed from department to department and left on hold for several minutes without a representative coming on the line to check on me. At times, I felt I was forgotten and I will waste my time on hold forever. After working a full day and only wanting to relax, this ordeal is quite frustrating. Again, a representative made me go through the same steps as before, which included notifying how many lights are on the modem, turning it off, unplugging it, plugging it in, restarting the computer. This of course made the 'Internet' light appear and the Internet working once again. I again resumed my Internet activity and again, 10 minutes later, I was unable to proceed to the next page of a website.

The light labeled 'Internet' was out again. At this time it was late and I was upset and too tired to deal with someone that only listens to half of the issues. I turned off the modem and went to bed. The next day, I woke up and I turned on the modem and my computer hoping that I will be able to check my email and to read the news when I got out of the shower. I jumped in the shower, and about 45 minutes later, I looked at the modem and the light was on. I was happy and sat at my computer to check my email and read the news.

Within 10 minutes, the light was off again. I made several phone calls to Verizon within several weeks, I was even credited a portion of my bill. I spoke to several customer service representatives, who tried to be helpful and some that are down right rude. I have been hung up on, told that my cord or my computer are the issues. I have gotten so many stories and promises that I stopped paying attention. Finally, I had a representative inform me that the issue may be a line problem or a 'hub issue' and scheduled someone to come out to have it tested. After making an arrangement for someone to be present at my apartment during the 6-8 hour window as requested, the outcome, no one ever showed up. I was told that someone was able to gain entrance to the area where the Internet cable was and there was no need for someone to be home.

That was a wasted day! I am not convinced that anyone came to check the lines because nothing changed. At this time, I would use my neighbor's Internet or use my phone. Finally, I realized that all I had to do was restart my modem every time the Internet went out. Fine, this was my only option. I was sick of calling customer service. I learned to make due without the Internet for personal use mostly.

My neighbor's Internet connection was rarely reliable because of how far it was from me. I pay for a service from DirecTV for demand movies and TV that was never used, I was unable to play video games on my Wii online, I was unable to update my daily podcasts on iTunes, and has stopped returning most personal emails. Now my mother calls me instead of emailing me. Not good! Please note, my DirecTV guy (the person who installed my service) stated that I should cancel service with Verizon and go back to Cablevision because of the issues I was having. He said that he experienced the same issues and could not take it anymore. He said he had better luck with a data plane with his cell phone carrier.

Finally, the best thing ever happened for me and cured my Internet issues at last. A tornado went through my backyard. Yes, a tornado in Brooklyn, NY. This led to the wires from the building to be pulled off my building. I was 100% without Internet for several days, I believe about 10 days. I had to wait for a technician to come to my building and repair the damage. This was after several phone calls. I was hung up on twice, transferred all over the place, and at one point, was told I was responsible for the repair costs. Finally, I got someone on the phone who wasn't a complete moron or at least cared enough to give the right info. I again set up a time, again I had to arrange someone to be available for a 6-8 hour time window, so the technician would have access to my apartment.

I was told it was mandatory because if no one was here, my Internet would not be repaired. I knew from before that I had little chance of someone needing someone home. I did not want to risk it, so my brother was home. No one showed up, but when I got home the Internet worked! I no longer had to restart the modem several times an hour, it was still slow, but it was more manageable. The date of the tornado was September 16, 2010, I believe the Internet was back up and running around September 27, 2010. I am not 100% sure of these dates, because unfortunately, I did not think I had to take such detail notes when speaking with customer service.

October 24, 2010, I was happy with the service. The Internet was working correctly enough (it is slower, but why complain) and I was looking into adding a house line. While online, I realized that I am being charged too much for my bill because someone has failed to bundle my service with DirecTV. We will go over that shortly. I placed an order to upgrade my Internet to a higher speed, because with the home line it was the same price. I also ordered a landline. On November 4, 2010, I no longer had Internet. I made several phone calls, I was hung up on. I was told that a technician removed my DSL as per a work order. I was told that there was an outage in my area.

I was told that there are no issues on Verizon's end. It was because of the cords inside my house. (Nothing was moved since everything was first installed.) I had to make several calls, complaining, threatening, begging and pleading for these issues to be fixed. I sent an email through Verizon, did the chat option on the Internet. I was left on hold for 20 minutes at a time. Finally, it was confirmed that the technician did remove the DSL. I am not even sure if that is true because I was fed so many stories. I was promised a technician visit, which I believe was made but no one knocked on my door, the Internet was still out. I was told to leave my box on at all times. I had to make phone calls at work, while on lunch and in the evenings after working a 12-hour day. Finally, I was told that I need special filters, so I ordered filters and waited for them. I installed the filters and the Internet still didn't work.

I had another appointment which no one showed up for. I was told that I was contacted to confirm this appointment and because I did not respond to this phone call, my appointment was canceled. The only phone call I received from Verizon was a prerecorded message thanking me for choosing Verizon. After several more phone calls and restarting the modem and checking the cords, replacing all the cords, and buying new splitters, my Internet was still not working. Again, I made another appointment. They said it was supposed to be for last Friday. No one showed up again! I was told that there was no need for an appointment because the issue was again at the hub, but I will be contacted later to make an appointment for someone to take a look at the modem.

November 23, 2010, I received a phone call stating that a technician was on his way to my apartment. I never made the appointment! The caller had no record of me making this appointment! I told them that no one was home and there was no way for me to leave work for a technician that may or may not show up in the next few hours. Everyone I know was working or unable to go to Brooklyn and wait for a technician. I asked to speak to a manager, the representative placed me on hold for about 10 minutes, then they hung up on me. I then called the executive office to make a formal complaint. I spoke with a rude gentleman that was in a call center in the Midwest, despite the fact I called a 212 number and my office is about 3 miles from the Verizon building. He listened to me for a few minutes as I recount my issues and he asked me to hold.

For the next 15 minutes, I was on a silent hold. Please note, it was about 12:30 pm and I am in the middle of my work day. It is the week of a long weekend and I am slammed. Finally, he came back and said he found someone for me. He then transferred me to a Customer Service Representative, he just transferred to the people I was calling to complain about. Not even a manager. At that moment, my boss came into my office for a meeting. Also, the same guy who informed me of the visiting technician called my brother who also informed him that no one will be home. When I came home, there was a tag on my door stating, "Sorry, we missed you." That tag is probably the most upsetting. Where were they last Friday when they just didn't show up? I am charged $50.00 if I don't show up for a doctor's appointment and I get a late charge if I send out a payment late.

Billing Issues. I signed up with DirecTV and Verizon at the same time. I was supposed to get my services (both DirecTV and Verizon) at a low price plus a $100.00 gift card from Verizon to be given after 60 days of service. Several calls to the billing department later, I was told I must have been lied to and there is nothing that can be done. My service was never bundled for the July, August and September bill. I didn't realize this until very recently. Now I am supposed to be on the $84.99 plan. This was Verizon's responsibility to bundle my package as per the most recent billing representative I spoke to. On top of that, my Internet was supposed to be $20 but I was billed $36.00, which I was unable to pay because when I went online, it said it was a zero balance and I am never available to call during the day because of my work schedule.

Other People's Issues. Several years ago, my mother decided to switch from Road Runner to Verizon. She had similar issues. She is again with Road Runner and vows to never use Verizon high speed ever again. A few years ago, I had a neighbor in my former building that came over begging to have access to my Internet because his was down and he had to email something that was due. He told me how many issues he had with the service. I recall it being Verizon. These issues made me remember that. I told my friend about Verizon's cheap Internet. She decided to sign up with Verizon. She is located in the Soho neighborhood in Manhattan and was having many of the same issue as me. She was almost crying over the frustration she was having with the support and the ongoing issues. We have not talked about it lately because she has been in California for the last 45 days. I am sure you will get an email from her sooner or later. Maybe she will do a write up about her issues. She is PR Manager for Tech companies.

How this has affected me; this morning I left the house at 8:30 am. I have to ride a crowded subway to my office and ride a crowded elevator to my cramped office. I work nonstop until about 8:30 pm. I then climbed back on the subway and head home. I sometimes don't get home until well past 9 pm. All I wanted is to be able to use my computer, download my podcasts, email relatives, and follow up with work emails. Instead, I am dealing with Verizon until it is time for me to retire for the evening. This Internet is not just for play, often I am stuck doing last minute weekend and evening projects.

My roommate has to work from home two days a week, my brother is studying for his final exams and his wife is unable to call home to her country without being able to plug into the Internet. She has not spoken to her relatives via phone for weeks. Several months ago, I had an emergency and a contract needed an additional addendum and needed to be completed right away. Once I completed the contract, I attached it to my email and it would not send. My Internet stopped working. I restarted the modem several times to no avail. This is being done as my boss was yelling at me for having such awful Internet service.

He stated that he needs me to be available and reliable for this kind of situations and I was not convincing him of either because of my Internet problems. I had to knock on my neighbor's doors to try to gain access to their Internet, but none of my neighbors were home. I had to go outside with my laptop to locate an open and unsecured Internet access just so I can send out that contact. My boss was displeased with how long it took, and using the excuse of Verizon sucks is like saying, "My dog ate my homework." My boss also suggested that I cancel my contract with them and find a more reliable service.

Over the last several months, this has been a huge inconvenience for me and my brother and his wife. My brother told me not to go with Verizon. Now every time it goes down and I am on the phone with Customer Service, he always says, "I told you so." I have wasted hours on these ridiculous issues that could have been taken care of months ago or within one phone call. I have been on the phone with their employees for hours, I have been lied to, ignored and laughed at. I have been so frustrated at times that I actually cried to a representative because I was just tired. I am still tired. I am tired of being taken advantage of and lied to.

I am a customer of Verizon that has been lost in automated systems and lost Internet connections. I have been treated like Verizon is doing me the favor. I pay for a service and I deserve to have that service work. Since the recession, I have made a fraction on what I used to make. Every penny and every minute is important to me because I have less of both. I am the one that is working for twice as hard for half as much. I am writing this letter in hopes (almost begging for resolution of all these issues.) I want an apology and not a canned response that I am so used to getting from their team. I deserve the same service as everyone else and I deserve to be respected.

I entered into a contract with Verizon and I do not feel that Verizon has taken our contractual agreement seriously. I can't believe that this issue has come to this, but I am going to see this through. I want my small consumer voice to be heard and I demand to be acknowledged. I feel that my paying for such service since July is unjust, especially with the time I have put into these issues.

Back in January of 2009, I had ordered the installation of a landline and internet service. I had taken off a day, the technician never came. After arranging a new appointment, the person came on the 3rd time. I kept being told that there was no appointments. After it was installed, the internet didn't work. They had to come back which was another ordeal. It stopped again, so I canceled. I had the phone service for a total of about 2 days, they claimed it was on all along (about a week), but it was not and it was not the phone, I purchased 2 new phones. I never had any internet service. I have been charged $226.00 for absolutely nothing. I was on my cell phone with the reps for ridiculous amounts of time.

I have tried to get DSL at our home, but was unsuccessful. I have tried with many providers, but only to be told Verizon refuses to allow them to provide us with DSL connections. Verizon has told us for the last 3 years the only way we can get the few DSL connections is to wait for when someone cancels their account. The topper is businesses and other private homes within 5 miles of us have DSL. I can get wireless, but 50-80 dollars a month is hard on our budget especially when I see DSL for 15-30 a month.

I am tired of being lied to and tired of begging to come into the modern world of DSL. I thought the idea of deregulation was supposed to foster competition with the phone companies. So why is it Verizon is the only service I can get? Is there someone out there who is willing to find out why we are stuck with dial up and expensive wireless service?

We have had a Verizon phone, internet, and DirecTV package for over 2 years. The phone service was our first problem. We had phone service problems 3 times in that period. Each time I called, I had a hell of a time getting to speak with a human. First time was the actual installation there wasn't a dial tone. I called Verizon and I was told to unplug my phone and plug it back in the wall to reset it. That did not work so I had to call back again.

Then, I was warned that it would cost me to have someone come out to look at the problem and I would be charged if the problem was inside my home. They came out and discovered that there was a bee nest inside the box on the telephone pole. After destroying it, we had service. The second time, it was due to the changes they made in the voicemail. I was informed that my old voicemail would not work and that I had to set up a new voicemail. I did.

Then, I noticed that I wasn't receiving my voicemails. I called Verizon again and they helped me access the new voicemail messages. Then, I wasn't receiving them again and I called them yet again. This time when I was able to get my messages with their help, there was a message that was four days old that my aunt had passed away. They sent someone out to investigate the problem. After investigating the problem, I was talking to my sister-in-law and I heard another voice on the phone. I was shocked and actually had a conversation with the mystery person.

I called Verizon again and explained to them the problem. While I was talking to them, that other person came on the line and joined in the conversation. They sent someone out and discovered that the telephone lines had crossed and they would repair them. This was all too much for us. So, we decided to end our phone service with Verizon and get cell phones with anyone other than Verizon.

I called on 10/19/2010 and terminated the phone service and kept the DirecTV and internet services. After several days of picking up the phone and still hearing a dial tone and receiving calls on the line I just canceled, we called again and asked why we still have service. They claimed that they would shut the line off, but we would still have the line for internet. I thought this would be the end of our problems.

About one to two weeks later, I got a phone call from DirecTV stating that we owe $239.90 for 2 months' services. I explained to them that I paid Verizon that money and that they should have forwarded it to them. They told me I would have to take it up with Verizon. I called Verizon and asked them why I owe DirecTV for 2 months' services. They stated that the money I sent them to send to Direct TV was sent back to them. I demanded that they hand the money over to DirecTV and asked why it wasn't. They stated that when I canceled the phone, they did not unbundle and I was being billed for DirecTV when I should not have been, in which I paid.

They admitted fault and told me that the overpayment they have will show up as a credit on my next adjusted bill and that I would have to pay DirecTV directly. I was furious that I would have to pay a second time to DirecTV what I have already paid to Verizon. I demanded a refund and they refused. I called DirecTV and made them aware that I had already paid their money to Verizon and that they would have to get payment from them for the bill they sent. They seemed nice. They told me that this would not affect my credit and that they made note that I had contacted the state consumer protection services for assistance. I then got a bill from Verizon stating that they were sending me a refund for one month of services that I owe Direct TV. This was received by me on 11/13/10. On 11/14/10, DirecTV disrupted my satellite services. I called them in attempt to make resolution.

The bill they sent me was not due until 11/20/10. I asked why they disrupted services when they knew I was working on getting a resolution with Verizon and that I would be receiving their payment from them and that I would then settle my bill with them. They were aware of the situation and previously had told me that they were willing to work with me. But now when I call the billing line, they forward me to collections. I have very little patience left and swear I will never do business with Verizon or DirecTV ever again. And I am canceling both accounts.

In June of 2009 I entered into a contract with Verizon for High Speed Internet for $17.99 a month for two years. The advertisement states $17.99 for the life of the contract including "guaranteed to never go up." I have a bundle which includes phone, internet and DirecTV; therefore, my internet price has to be $19.99. In one year, without notice, my bill is increased. I called starting June 1, 2010 and give Mr. M. the above information. I'm assured my bill will not increase for one more year.

I have to call again on 9/23/10 because my bill has increased again. I spoke to Ashley who says my contract has ended in one year. She has no knowledge of the contract information Verizon sent to me. I asked to speak to a supervisor two times. First time I'm put on hold and Ashley comes back saying she can reduce payment by $5.00. I'm not satisfied with this answer and I asked again to speak to a supervisor and I'm put on hold. In twenty minutes there is no further contact with a person. I'm on the phone for a total of 48 minutes with nothing accomplished and no supervisor to speak to. I hang up.

I asked for the change to take place when I called and spoke to Shaye, but Jarrett said he is unable to do that because of what is written in the notes. I asked about the notes entered for 6/1/10 by Mr. M. The notes only indicated I called. What about the notes from Shaye and the confirmation number? No such information listed only that I called. I asked for a phone number or address where I can voice my frustrations. Jarrett looks for it but is unable to locate this information.

He asks if I'd like to speak to a senior rep and was transferred. I was on hold for 30 minutes with no response. The total time I'm on the phone now is over an hour and I hang up once again in anger and frustration. Verizon's customer service is nil and responsibility for information that I've received from Verizon seems to be inaccurate.

I placed an order 3 times. I waited a week to get services turned on. Finally, after getting it turned on the Internet, service doesn't work. They gave me the run-around. A different person told me something different every time I called to complain. Then they told me they were sending a technician out to my home on Monday. I took a day off from work, and no technician came. I called on Monday, they told me Tuesday. When I called back later that night to confirm, they told me Wednesday. I tried so hard to get them to send someone on Tuesday instead of Wednesday and all they did was give me the run-around and they did not help me for nothing!

What happens if a customer doesn't pay his/her Verizon phone bill? Service shut off, bills and letters requesting payment, warnings and finally bill collectors. What happens if Verizon doesn't pay its bills? Apparently nothing!

I cancelled my Verizon telephone-Internet account in early August because they raised my charges by $40.00, and I went with Time-Warner for the same services but $40.00 less. I received a statement from Verizon that I had a $27.01 credit. I called and was told they'd be sending me a check for the amount in 7-10 days. When no such check was received, I called again. I was told "check is in the mail." When October rolled around with no check received, I called a third time. This time I was told that no refund check had ever been drawn so no check could possibly "be in the mail." The person I spoke with apologized and said that she had no idea why no check had been drawn and mailed, or why I had been lied to. When I suggested what would happen to me if I didn't pay my phone bill, she just laughed and said, "Yes, you're right."

Finally, getting tired of the back and forth I asked, "When will I receive the check?" "Two to three weeks minimum," she replied. That's when I asked her where her call center was located and she replied "Miami." "Why does it take a minimum of 2-3 weeks to get a check from Miami, FL to Palm Desert, CA. Will it be coming by Pony Express," I asked already knowing the answer. "I don't think so," she replied, "but it always takes longer when we have to refund a customer's money." Well, at least one of the Customer Service representatives at Verizon was finally willing to tell the truth! And I still don't have my refund check. If it does come by Pony Express, I sincerely hope they send someone along to clean up after the horses! I'm not going to clean up Verizon's mess!

I have a Verizon broadband (Mi-fi) and I'm allowed 5000 MB of data per month. I usually use about 700 MB each month. This month I downloaded two programs of about 24 MB and this brought my total over the 5000 MB, only about one week into the billing cycle. I did not think it was possible to be charged over 4000 MB for downloading 24 MB, but Verizon claimed the two are unrelated (the size of the download to the amount of data for which I'm charged). So I doubled my plan for this month to 10,000 MB, which Verizon was happy to do by tripling the cost to $199. I was prepared to pay them 199 for this month with the knowledge that I cannot download anything from my home again, which is quite inconvenient.

A few days before the billing cycle ended, I again checked my usage and it was about 7000. I certainly did not want to exceed their 10000 MB limit. I was pretty sure it was not possible for me to use the balance of the 10000 allotment because I don't download any programs (since my mistake earlier this month), I don't stream music, use iTunes, view You Tube or watch movies or TV online. Yesterday my bill arrived in my email and I was charged $494.81. Apparently I have used another $300 worth of data in just a few days, above and beyond the 10,000 MB of data they say I used.

It seems almost impossible for a single user to use about 700 MB for 6 months and then to use well over 10,000 MB. In reading your article about a similar experience with Verizon, you stated that Verizon claimed Consumer Affairs used more than 40 times the amount of data of the average user when you exceeded 10,000 MB for your business account. Hence, is it possible that a single user could use more than almost 50 times the amount of the average user? If it were possible to get through to Verizon by phone or email, which it is not, I could ask them to explain this. However I have given up trying to contact them at all as their customer service is abysmal. I am not sure how Verizon calculates the amount of data usage. That is, if I download a 24 MB program how do they determine the cost? Can they really charge me over $200 for that download? It seems arbitrary, and consumers can't stay below the allotted data if there is not a way to calculate what the charge will be. The consequence is almost $500 bill from Verizon.

On August 13, 2010, I changed providers from Bright-house to FIOS in a cost saving move. I was offered and accepted a FIOS $69.99 (Triple-Play) deal over the telephone that I found on the internet that was for 2 years, no contract, free movie pkg. I also had a $50 American Express gift card referral letter from a friend that I was told would be honored by the local business office after installation.

After the installation, I called the local business office (888-553-1555) and talked to Aaron and after a long time and several other employees getting on the line, all who stated they could not fix it. Aaron said he would make it up in $10 monthly credits for over the next 12 months. When I got my first bill, it was for almost $150.

After several lengthy calls, my bill was reduced to $98.93 but I would have to call Aaron back for the additional referral letter monthly credit. I called Aaron and he said the credit would start the next month so I made the $98.93 payment. The next month, my bill went up to almost $130 and I was back on the phone. I was getting nowhere fast and asked if I could be connected to the girl who fixed it the last time. I was told her name was Tanya and that a message was sent to her to contact me.

Over a week went by and I did not get a call so I called again. I talked to Eric, who in my opinion, should be fired immediately. Of the probably ten people I have spoken to at Verizon so far, he is terrible. He basically told me my bill was correct, he really did not care what Tanya did and he would not do anything. I asked if he would send a message to Tanya for her to call me and he refused. I then asked to speak to a supervisor and he said none was available and he would have one call me back within the next 48 hours. I changed my equipment since the installation from a decoder box to a set top box that costs $2 more per month. My bill should now be $100.93. This does not include the $50 gift card from the referral letter still owed to me.

A storm on Friday, 10/1/10, knocked out landline phone and internet service. I called Verizon and was told that no one was available to restore service until 10/12/10. They also informed us that someone would have to be home all day to wait for repairman. This has happened to us back in the spring and summer of this year and it took over a week to restore service.

I contacted Verizon a little over a week ago to report a phone outage. I was told the soonest a repair person could arrive was 10/7. This was a long wait, but I was told I had no choice.

I contacted Verizon today to verify the appointment on the 7th and was told that the case was closed out and the appointment was cancelled. I was instructed that the line was tested and it showed that we had service. In the meantime, we have no service and we never notified them to cancel the appointment. The service rep. I spoke with was made aware of this and also that we had subscribed to the inside wire maintenance plan. She proceeded to tell me how to troubleshoot the problem and to go out and test the outside line on my own with their box and a corded phone. I instructed her that I didn't own a corded phone. She said the next available appointment will be 10/11.

I expressed concern that this was their error and they should come for the original appointment as scheduled. I took the day off work on 10/7 and planned to be there as they requested. The service rep. seemed most concerned that I solve the problem myself and again told me to check the box with my corded phone. I again reminded her that I didn't have one and did she expect me to purchase one in order to check my own service. She was curt and seemed unconcerned. I heard the insincere "we are sorry for your inconvenience". I have the feeling that Verizon would like us all to repair our own equipment and pay them as well as take a vacation day to do it. This is very poor customer service!

We opened a store in June of 2007, and subscribed to Verizon phone and internet service. Two phone lines, credit card machine connected and state licensing machine connected. Since our connection, every time it rains, we get static phone service, the internet slows down or completely dies, leaving us without credit card machine use, or licensing. We had many complaints to Verizon with many apologizes from them, but that's just in the script.

In February 2010, we decided to move our location 100 yards north of the original store. I notified Verizon of our plan, and wanted to have the service connected at the new store and leave the old store connected for two days while we finished the move. I was informed this was impossible. But we could have the new service connected and the old one disconnected the same day, leaving us one day without service. I agreed to that. We picked a date of March 6, 2010 for the connection and disconnection.

On February 27, 2010, an employee called me on their cell phone to inform me we had no phone or internet service at the shop. We called Verizon, after arguing with the rep about the problem being in the shop for 30-40 minutes from my home phone. (Never call Verizon on a cell phone, you will not have enough battery life to even get to a rep). Having our clerk carry the phone from the old store to the new one and plugging it in, to prove we had service there, did she agree that the service was disconnected. I had to locate the disconnect verification number which showed when we were supposed to be disconnected, before she agreed that a mistake had been made. She then informed me that the re-connection would be completed in 3-5 working days. Another argument ensued, and finally the reconnected us that day.

March 6, 2010 arrives, they disconnect the old store, but fail to show up at the new store. After several phone calls, a tech shows. The phones are connected, but the internet is not available for another week. The lines have to be tested. Remember, we moved 100 yards from the old internet connected building. Now we have no credit card machine, no licensing machine, and no internet service for our web site. Nothing could be done about the delay according to Verizon. The old tenant at our new building had Verizon internet service. Finally our internet is connected. From March 6, 2010, we have had several interruptions in service due to weather, and anyone that has dealt with Verizon service people know that it is a pain in the neck and very time consuming just to get someone to the site.

On Sept. 30, 2010, no internet service, no licensing machine and no credit cards able to be accepted. I call Verizon and spend 1 hour and 27 minutes on the phone with a service rep. He tells me it's inside the shop, he has me trouble shooting the whole system, unplug this, reconnect that, blah, blah, blah. I beg him to send someone out, I am not a computer guy. He keeps telling me they have a protocol they have to follow before they can send a tech out. Finally after an hour and 27 minutes, he agrees we exhausted all possibilities and he will send a tech out. Puts me on hold to find out a time when the tech will arrive. After several minutes on hold, he comes back and informs me that they have an outage in Pleasantville Central Station! They will call us when the internet is back up. No phone call on Sept 30, 2010. Finally at 10:00 am on Oct. 1, they call and say the internet is back up.

But we have no service at the store. There were several phone calls, from our clerk at the store, and me from my cell phone, I was on the road. We gave up, and called our computer tech. He came out, and said they had disconnected our internet service, while trying all the test on the 30th. At 5:00 pm on the 30th, we get our service back, two days without service. On October 4, it was raining, internet service very slow and credit card machine was not functioning I surrender. I'm going to Comcast.

My father is an 84-year-old World War II veteran living in Virginia, who has his television service through Verizon. On his recent bill, he received a recurring charge for a pro-football package, around $75 per month, that he said he never ordered. When he contacted Verizon to have the service removed, Verizon customer service told him it was too late and could not now be removed.

When he asked how this package was added without his consent, he was told that someone called his home, asked if he wanted this package and someone at the home said, yes. My father lives by himself, has limited income and has poor hearing. It is a certainty that he did not give his informed consent, even if he actually spoke to a Verizon representative who might have called with this package offer.

We feel Verizon has taken advantage of the elderly and hearing-impaired by making an offer over the phone without ensuring informed consent. Further, by failing to provide a means to cancel this unwanted package, they have continued this unethical practice of preying on the elderly. As recourse, we want this package removed and the account credited for all charges incurred thus far.

Oct 2007, my son Kyle ** ordered Verizon Fios/DSL using his computer under his email address to be installed in his room in my house.Somehow the account was attached to my existing phone account with Verizon. When he left my house, he took the equipment with him and left his outstanding bill in my name. After numerous attempts to dispute this bill I had no choice but to set up token payments monthly to avoid ruining my credit. Now the bill for the equipment that was supposed not returned is sent to me through a collection agency for $1800. I never authorized this service in my name and I never was in possession of the equipment. Please help me out of my Verizon nightmare!

My business phone bill from Verizon normally $ 112.00 included DSL. Suddenly come up to $148. I called in Verizon to question about the other charge $37.75 from ILD for WebHosting. I have a website and hosting with 1and 1 and running for years. I've never order webhosting from this ILD company, why Verizon allows third party charge in my phone bill without my knowledge?

Verizon rep said in telephone contract they have the right to allow third party charge on my phone bill. I questioned how they can charge me for the service that I already have or I did not order and don't even know what they are. I finally called in ILD to ask them cancel the charge because I did not authorize the charge. Why is this scamming company still survive?

On September 13, 2010, I called Verizon to ask why my high speed internet 3.0/768 charge unexpectedly changed to $34.99 from $29.99. I was told by Shabbil that I changed calling plans. I explained to Shabbil that I have my paper phone bills for the past year and I have Verizon Double Freedom that includes Verizon Freedom Essentials and High Speed Internet 3.0/768. The only thing that has changed is the increased price of the internet. I have not changed my package and I asked Shabbil what package did I changed to if I had Verizon Double Freedom for the past 10 years and I have Verizon Double Freedom on my current monthly bill but the price increased.

She informed me that to correct Verizon's pricing error would cost me $120.00 because I was changing my calling package. I told her I am not changing my home land line calling plan and that for each month for the past 10 years my monthly statement showed Verizon Freedom Essentials and High Speed Internet. The only change was the price Verizon was charging me (their customer) and it was Verizon who made the change and the change was in their price. Shabbil said she could not help me and I had to be transferred to billing (I thought she was billing). After 45 minutes on hold, I spoke to Gil.

He said he would give me an $8.34 credit for this month because I was dissatisfied with Verizon's service.

I became very dissatisfied with Verizon and asked to drop my Freedom Essentials package from Verizon and to get basic service on my home phone. Gil informed me I could not change my plan unless Verizon receives a $120 termination fee from me. I asked Gil, "How long can Verizon charge a termination fee when I had the exact same plan for the past 10 years?" Can a termination fee extend for 10 years? He could not help me but transferred me to billing (which I thought I was already talking to billing).

After another 30 minutes, I was talking to another Verizon representative who would not give her name (the connection was poor and she was from India). She said she would change the $34.99 charge to the original $29.99 charge. She did not say how long the $29.99 change would remain on my bill; if it was for one month or if it will remain on my bill from here on.

I am not locked into a one or a two-year telephone plan. I thought after one year after I signed up the termination fee would be eliminated. Evidently after 10 years according to Verizon, you still have to pay a termination fee of $120.00. There's an increase in my telephone bill for no apparent reason. If I wanted to change anything on my current plan, there would be a charge of $120.00 even after 10 years on their bundled plan. I wasted 2 hours on the phone with Verizon representatives and I do not know if the issue will be resolved next month.

Had my home phone and my work DSL line screwed up for weeks. For our home, my husband and I spent at least 5 hours total on with Verizon trying to get it fixed. We were disconnect after being on the phone each time for close to an hour. After nearly 6 weeks of this, finally got yet another body on the phone and to my surprise, he actually was reasonably intelligent and got my problem resolved. He should be made president of the company!

At my new office and warehouse location for my business, we chose to go with 8X8 VOIP for our phones but called Verizon for a line for our DSL and alarm. Also got a very sharp person on the line and thought we were all set. Wrong! After 10 frustrating days with no phone (in a phone sales business), no fax, no internet and over $6,000 in IT support payroll, Verizon finally sent someone out and surprise, technician who came out connected to a very antiquated box. Once he installed the new box, everything worked like a charm. Too bad Verizon won't pay my tech support bills and loss of revenue for being down for over a week. Verizon service is, for the most part, pathetic!

I called on 8-23-2010 to cancel the entire Verizon package which includes phone, Internet and DirecTV. The female representative tells me I can get just the Internet w/ no phone. I told her I tried to do those months ago and was told that was impossible.

I added a broadband service to my account in order to accommodate my school needs for online courses in areas that I can't get regular service. I was told that the one service for $59.99 would cover all my needs and its practically unlimited and only 5 cents per gb if I went over. Well, I just found out that it's 5 cents per mb and am now $77 in overages and its only 10 days into the month with classes. Picking back up today I had to call and have them bump me to the $$199.99 a month plan to have enough gb left to view my required films etc. for college courses. Now, they claim you are not supposed to download film or music? What is that? Being on SS disability, my income is limited and I am now having to spend three times plus for internet service.

I have a basic residential DSL internet with connection speeds up to 768Kbps/128Kbps w/out WIFI for $26.99 per month from Verizon. I have intermittent connection issues with my internet. I would like to shop around or switch but AT&T said that our area is a Verizon area and they are not allowed to provide internet service in my area, so, basically I am stuck with Verizon.

AT&T has the same service plus WIFI at $14.99 promo price/$19.99 regular price, I have asked Verizon if at least they can match the price but of course being the only provider in my area they have declined my request. This is bad, being stuck with inferior service and overpriced, no competition in my area. Paying for an inferior service (no wi-fi) for basic necessity internet service at a higher price due to monopoly in an area by $7/mo. Can you please suggest where can I turn to? FCC does not seem to have regulation authority on these providers. Any suggestions? Thanks.

I have Verizon high speed internet service. This service is frequently very slow if it works at all. They have sent at least 6 workers to my home to repair, yet the problem continues. Recently had another problem, and they have not even addressed it.

Often times, I have no internet service which I need for my employment.

I canceled my service with Verizon phone and internet over a year ago. I paid them in full and was told I was all set. Since then, I have received bill's stating I owed them another $25.15. Thinking I may have forgotten to pay this amount, I paid it and was told I was once again paid in full. Six months later, I received another bill for $25.15. I once again called Verizon and asked them since I no longer had their service. Why was I being charged this amount again? I was told they charge you for a month after you get rid of their internet services. So once again I paid the $25.15.

Now another 6 months later, I'm receiving a letter from an attorney stating I still owe Verizon $25.15. Why should I continue to pay this amount for a service I no longer have? Not to mention their customer service representatives are first of all of no help and second of all are extremely rude.

I have online requested Verizon to install High Speed DSL internet at our home in TX in January 2010. The initial process of purchase got over and Verizon had sent us the modem. But when the technician came to our home to switch on the internet (since we were unable to do it through the instruction CD), I was informed that Grande has contract for our whole society and they will be unable to provide services at that time. Hence, I was requested to send back the modem. I did that immediately and Verizon also received it.

But after 4 months, I was shocked to see a letter from the collections that we have $21.64 pending with Verizon. When I inquired with the collections, they routed me to Verizon since they didn't have any details. I circled back with Verizon and came to know that it was shipping fees of modem, which I don't need to pay. It was by mistake. They also told to dispute the amount with Verizon as well as with collections. I did the same. I was also informed in case of any issues, I will be informed by mail or certain communications.

3 months passed without any communications but a day before yesterday, I got a letter from another collections agency asking for the same amount on behalf of Verizon. I was so frustrated but still, I calmly spoke with my collection agencies (who again routed me to Verizon) as well as Verizon customer services. Talking to customer service for 1 hour, they again finally agreed that it was a glitch and I don't need to pay the amount. But when I asked for written confirmation, they routed me to their customer finance department. While talking to them, I was informed that I have to pay this amount to get out of collections. They said they can't see what the customer service has informed me nor any updates saying we don't have to pay anything. Unfortunately, I was back to zero.

I am so frustrated now that I have not used Verizon service for an hour, but then also due to miscommunication from Verizon, I have to pay $21 and also have to bear negative mark in my credit score. It's really not the matter of paying some bucks, but it really shows that there is no customer care in Verizon. Nobody knows anything. The whole company is like a black whole and customers are fools to get attracted by their customer loyalty myths. I would really request my fellow friends to not go to this service provider, who doesn't even listen to their customer's problem.

I got Verizon Triple Advantage in February of 2009. Since then, I've dealt with the internet because there are too many problems to enumerate. They have the worst billing department in history. It is not an exaggeration. You can try calling them about wrong charges and get shuffled to 23 different people at one time. One hand does not know what the other is doing. Right now, I have an outstanding $200 bill for what? I have no idea. I'm not going to call them and be put on hold forever or get shuffled around for probably the 25th time. I'm afraid that they're going to cut off my internet because I cannot afford to pay this month. With all the problems they've given me since 2009, I would think that they would want to clear up this fiasco, but no. They simply do not care since they are Verizon.

My Verizon DSL was connected on June 3, 2010. I could not get any of my routers/modems set up to work with our DSL service, so I called Verizon multiple times to try to correct the issue. I was informed that it would be better to get my router/modem from Verizon itself. When I asked the representative how much this would cost, she said that there was no cost associated with this. I was later billed $69.99 for the modem on July 1, 2010. When I called to correct this, Verizon denied that I was told this and refused to correct the problem. They will not let me cancel my service without charging me an exorbitant amount. In essence, Verizon made unauthorized charges to my account and refuses to correct the mistake.

Back to May, we placed an order to Verizon in upgrading our DSL service from dynamic to statistic. I was told we would get 5 MB speed and 5 IP addresses.

However, when I received the e-mail, it said we only get 3 MB service. So I called the customer service and was transffered to many different departments for 4 hours. But I did not get this issue solved.

I called the following day and spent another 3 hours and was transffered to many different persons. I requested to have supervisor call me back. But no one called me.

On the third day, I called again and spend another 2~3 hours. I was ended up with one customer service. She said in order to solve this issue temporarily and quickly, she was going to upgrade us to 7MB service and found out what the problem for the 5MB service. She told me this issued should be solved in a month.

Before I heard any answer from them, when our contract IT technician came to solve our computer issue 2 days ago and found we only had one IP address instead of 5 addresses. So he called Verizon to reset to 5 IP addresses.

This was not our first time having very bad experience with Verizon. They always gave different services from what customers ordered. And when you called them, they always kept you waiting for hours. Once you lost patience in waiting and hung up, they won the game.

I beleived you have received many similar complaints to mine. Can we do something and proctect the cosumer right.

It is very upsetting that we, the consumers, have no choice to choose our telephone carrier even the At&T was split half centry ago. What had benefit to the consumers even the "monopoly" was broken? Nothing good to consumers.

Persits in intruding on lower right hand of computer screen. If I had ever considered their service I have now changed my mind.

I have been with Verizon 8+ years now and I have never experience this type of problem with them. First it was my landline bad wiring or trouble with loud noise while talking on the phone. Then trouble with DSL no connection going through and poor language barriers. Now it's my bill and how it increases and I am on a fixed income. Actually I thought combining verizon home ph,cell phone and internet would be saving me money in the long run but only charging me more on my bill and I do not understand that. Verizon has gotten out of hand and once before I left them for a long while until I decided to give them another chance but now I am beginning to feel differently.

Today the same thing happened again, they asked me stay at home from 1pm-5pm, when I call at 1 pm, they said they already send technician out for my address, they will arrive just a moment. But I wait until 5 pm, nobody came. I call them again, they said they will assign somebody come tomorrow (I'am afraid they will make us waste another 4 hours again). They never give explanation why they change schedule and why technician can't arrive to my address since they have already been send out. We already pay 2 month phone and DSL Serive bill , but we never use it for just one minute. I'm disappointed by Verizon, especially it's costume service, it will be a nightmare if you have some problems need to be fixed.

On May 20, 2010 I ordered Verizon high speed internet. The following day a message was left on my voice mail that a technician needed to install a line and that was scheduled for May 27th between eight o'clock and noon and I needed to be there. I took the day off work for the installation.

On Thursday, May 27th I waited until nearly noon and no one showed up. I called customer service to inquire as to when the technician would arrive. I was told that you dont send a technician to install the DSL. After asking repeatedly why I was told someone would come to my house, the customer service rep finally keyed my number into his computer and told me that someone had to connect the line at the box and that had already been done. He told me at least three more times that you don't send a technician to install the DSL; instead you send the installation kit. When I asked where the installation kit was, he transferred me to another department.

I was transferred three additional times, each time I had to provide my phone number, sometimes to someone who couldn't understand or speak English very well. After fifty minutes, someone finally was able to determine that the installation kit had not been sent. I repeatedly heard the word "sorry" but none of the sorry people was willing to make any additional effort to remedy the situation, specifically, send the modem via overnight courier as I requested. As a result, I didn't have internet service that I needed over the long holiday weekend.

On Tuesday, June 1, 2010 I called customer service to verify the modem had been sent. After thirty minutes on hold, the call was disconnected and I had to start over. I called back and explained that I had just been talking to someone and had been disconnected and asked if she could determine who I had been talking to. She was able to determine who I had talked to but wasn't able to transfer me to him. This person seemed competent and found a UPS tracking number which indicated the modem was to be delivered later in the day. She gave me the tracking number and we hung up.

Late Tuesday afternoon, the package arrived. However, there was no modem in the package, just a quick start guide and the Verizon online terms of service document--two pieces of paper. I called customer service yet again. The first person I talked to was outraged and of course I heard "sorry" again but, of course, he couldn't help me. He transferred me to technical support where I went through the second maze of button pushing before I could talk to a person. Naturally, technical support couldn't help me and transferred me to someone else who couldn't help me and he transferred me to a forth person. Person number four wanted to know how many computers I would be using and what type. When I inquired as to why that mattered she said it was so she could send the right router. I explained that I didn't need a router, I needed a modem. She said she would send one and it would arrive overnight on Wednesday. She provided a UPS tracking number.

When I keyed the number into the tracking site on Wednesdsy, the response was that it was an invalid number. I called Verizon at approximately 8:05 AM. I asked for conformation and tracking number of modem sent previous night. I was put on hold for over 90 minutes. The person I talked to couldn't find any record that the modem had been sent. I was transferred to her supervisor who confirmed. After over two hours on the phone the supervisor said she would have the modem sent.

I called Thursday June 3, 2010 again to get a UPS tracking number. After a short wait I was told it looked liked it was cancelled. When I asked what was cancelled she said everything. I asked to be transferred to a manager. I was transferred to a supervisor. When I talked to the supervisor I told her my story and asked if everything was indeed cancelled. She said yes. I said thank you and good bye. I called Time Warner and they came out two days later and installed the service. They showed up on time and did what they said they would.

At Verizon customer service, no one will give you a last name. There is no way to talk get back to the person you previously talked to so there is no accountablility. All the customer service person has to do is get you off the phone and they never have to deal with you again.

My complaint is that I was switching companies for phone and internet service from rcn to verizon. I called on Thursday May 20th to set up services for phone, internet, and to have my directv and verizon wireless cell phone all on one bill. After everything was completed, I called back on Monday May 24th because I forgot the date I was schedule for a technician to come to my home. When I called on the 24th, Verizon had no information for me to recieve any service. So I went through the whole process over again. I was told that a technician would be out on June 2nd to install my phone. A verizon csr called me back and told me it will be on June 3rd. Than I was told the 8th because it was taking long for RCN to fill out the paperwork for me to keep the same number.

I asked Verizon if it would be better if I got a whole new number. I was told that it would cost more money and fees because they would need to run new wires so I said forget it. At that point I told Verizon to forget it and cancel my order. I also called Verizon asking them not to merged my directv and wireless bill into one because I would have to pay a month in advance and I am already paying a month in advance. I was told that it will not be all in one bill and it takes up to 3 months for it to merge so keep paying my bill. Verizon also told me I must have a zero balance for the accounts to merged. I asked to make sure that you do not include my directv and wireless bill. On June 8th I called Verizon to make sure everything was cancelled and I was told yes. On June 9th, I had surgery and Verizon called me and told me that services will be installed on July 14th but they think it was an error and it might be June 14th. I told Verizon that I cancelled my order and do not want the services. So why are you calling me about installation. I clearly told Verizon that I just had surgery and my order was cancel like 2 weeks ago. On June 14th, I had to go outta town and I am recieving home care for my surgery.

So i called home to check my messages from the nurse and Verizon has cut my home phone services off. I called Verizon to find out what the hell is going on and I was told that they can have someone at my home in two weeks to fix the problem. As Verizon kept transfering me to multiple people, I was told so many different things and that I was not schedule for service but They can have service to me in July internet was schedule for the 28th. Like what part of cancel service didn't they understand. My home security system was disconnected because I had no phone service. I got so mad that I told them to put my **** back the way it was you had no business disconnecting it and they told me no. I had to contact RCN to reinstall my services. Once rcn install my service, everything would wipe clear from their system. Rcn tells me that Verizon has my number on their switchboard is why my services is not working. I Still have no phone service and my directv and wireless bill is merge with verizon and I can't pay my bill. Verizon was mean and nasty to me and told me theres nothing that they can do. I need to contact the other companies. So I am still stuck with a problem.

I was called by verizon to upgrade my DSL and offered me a bundle package. They promised me a Netbook within a few months if i lock into a 2 year contract. Now after a few months, i called them and ther are telling me i am not eligible because i had verizon previous. So why did they offer it to me and lock me into a 2 yr contract? Either get me out of the contract or get me my netbook. You cant have both.

internet service installation problems started from there repaiars started on jan. 21.2010 until 4.30.2010 so many tecn. repaired internet for 2-4 days at a time that one of the upper level tecn. lost all files in computer that had too have out side service done to retrieve files back. cost 435.00 after instruction from tecn. supv. to get repair done and verizon would honor the full amount of retrieving lost files by verizon staff. a credit for full cost will post to account. as of june 11.2010 no credit proof of service has been giving too verizon. 2 months ago no staff of verizon on no level knows how too resolve this problem/ how do a company of this size not have a line of steps to take when this type of problem occur. help

Verizon scheduled a home tech visit on June 3rd, 2010 for anytime between 8am and 5pm. They warned me through email before the meeting that if I confirmed the tech visit (which I did) and I wasn't available when the tech showed up, I would be fined $146. It turns out they never showed up. Verizon never called me, emailed me, or even leave a note on my door. I missed a day of work and a huge amount of stress thinking I missed the door bell or phone call and would be fined $146. It's the following day and I still have yet to hear from Verizon.

Anyways, that was just the begining.

I spent a total of 9 hours on the phone that day with your company. I was told by your cust serv. reps, that because of the inconvience of my account mysteriously being cancelled on me, that after it was reconnected (which was going to take 4-5 days), that I would have a 3 month credit on my phone acct, and on my internet account. It was 3 months, because 1, I never requested it to be cancelled. 2, I had to wait 4-5 days to get it turned back on. 3, when I was disconnected from your reps about 6-8 times that day, everytime I called back in, I got a different story. At one point that day, and again today, I was told that I had called in and made a change of address or account transfer. I regret to inform you, that I have lived at the same address since February of 2009! I have never moved.

Today I ran into more problems. When I woke up today, again my phone was shut off. Since I called in at 12:00 noon, I have been transfered to countless different departments to take care of this situation, most of them being the wrong department. The first man I spoke to asked for my acct number. I read that number to him from my bill, which was right in front of my face 4-6 times, each time him telling me it was wrong, and eventually he hung up on me. It is now 2:42pm, and I am still on hold, and I still have gotten no where! What kind of company is Verizon? When I here Verizon, I think of problems. Many, many problems!

It is now 2:53pm. I had just spoken with a lady in your internet deptartment. A very nice lady that is aware of the many problems inside of your company and is a Verizon Customer. She actually said she wishes Verizon would consolidate there departments to make it easier on the employees and the customers.

Here is the deal, I have a bill infront of me for $278.27. My service was disconnected on me on Feb 16. With a 3 month credit on both accounts, that would bring me to May 16. Thats 8 days ago. That means I should only have a bill with 8 days on it. Unless I flunked all 12 years of my math in school, I am pretty sure that 8 days of a phone and internet bill should not be $278.27!!! Why are these problems happening to my account? Are they happening to other people? Are you even aware of these problems in the coorperate sector? Does the coorperate sector even care about these problems?

I am tired of Verizon!

I expect, by the end of my conversation with your company today, to have all credits added to my account. I expect to have all of my debt with your company erased, since it is all invalid, up untill May 16, at which time my billing should have been reactivated. I should have no balance on my account prior to May 16th.

If I do not get this situation taken care of, this letter will be going to 4 places. One will be my lawyer. He is a very well known lawyer with a very good record for getting people their money. Two, I will be posting this same letter on the Better Business Bureau Website and the Consumer Complaint Agency, the state of Affairs and the Federal Consumer Report Agency. Three, will be the Lincoln County Courthouse. Four, will be newspapers and news stations. Also, I will start a petition formed by me, representing the customers of Verizon, who feel that they have been wronged by Verizon. This petition, will be a petition to request money back from all of Verizons customers who feel that they have been overcharged or wrongfully charged by verizon. The last step I WILL take is taking the petition and filing a Class Action Law Suit with my lawyer, and I will include the petition as evidence, and let anyone that signed the petition have their time in the court room to explain there problems and concernes with the Verizon Company.

I do not like or appreciate companies that disrespect their customers. Your choice.

I look forward to hearing from you.

On 4/2/2010, I ordered Verizon DSL. I was told that it would be installed on the 11th. Needless to say that 42 different people including the CEO of Verizon in New York (by the way the number is 212-395-1060, tell Lisa Tetuan sent you. He'll love it.) A filing with the FCC and Attorney General, $400.00 cell phone and I just got installed 5/19. Once they run a line you can't get another company in because they block the line. They tried selling me all kinds of additional items such as a phone line, etc.. Since researching Verizon I have found on other sites, many many problems and scams. Be Careful.

I have landline service and DSL internet. It has taken me six months to years to get the phone and internet service to work correctly. I have spent hours with online and talk center people and in person. Repair techs, they do all they can to delay or deter my complaints. Now, they are delaying and denying my request for a credit on my bill of anywhere near $100 for my loss of service.

I've had Verizon DSL for about 6 years. They are currently billing me for 3 MB service, but only providing 1.5 MB service. Every time I, call it's another excuse. They tell me "you're in an area that only supports 1.5 MB service". I asked how my next door neighbor, connected to the same junction box, on the same pole as I am, can have 3 MB service. Then they tell me it's "something" with my line that can't be fixed, but they go on over-billing me.

I canceled my subscription to Verizon High Speed Wireless within the first month of service and was told I would receive a full refund. It has been almost 8 months and I still have yet to receive my money. I have talked with multiple Verizon employees and have been told at least three times that I should receive my refund in the mail. On Friday, April 2nd, 2010 I received a bill in the mail stating that I have $68.84 credit. The original refund was for $72.84. It seems they have been charging me for every time they sent me a new statement. I am very upset with this and want my money.

I started service on December 4, 2009 and was quoted a bundle plan--internet, phone, cable--from Verizon would be approx $99 per month. When services began, internet was not connected for unknown reasons. I spoke to at least twenty people at Verizon to figure out why internet did not work. Each rep gave different reasons, including bad modem. I called verizon reps for two months and got nowhere.

Finally in January, an unknown supervisor had turned on in ten minutes. I asked him why other supervisors and reps were not able to help me; he did not know why. Phone service did not work as of December 4.

I spoke to Verizon reps for two months, trying to figure out why service was not connected. Finally, after two months, I was told that phone number still belonged to Time Warner. Supervisor named Jenetta at Verizon gave me a new phone number and got phone service to work. I asked her why no other rep or supervisor could figure this out, and she did not know why.

I then explained to her that my services were disconnected for non-payment, and I paid $144 for re-connection. I explained to her that I was paying too much, because I had no phone or internet service. She assured me that the February bill would only be $79 because of the December over-payment.

Per Verizon rep I spoke to today, February, March, and April bills are all approximately $145 month. Per Verizon, when I started services with them, I would receive Internet service free for six months. I am now being billed $145 for phone and cable. No one can explain why I am paying so much for two services. I spoke to DirecTV rep approximately three times and was walked through rebate with them and was assured that it was registered with them.

Jenetta stated that she spoke with them when she helped me. Verizon is set to shut my services off again when I was assured by Jenetta that my service would not be turned off for ninety days until all billing disputes were resolved.

I spoke to Verizon rep today who states that he cannot explain the $145 bill. A supervisor is supposed to call me tonight. I have been told that supervisor would call me back so many times in the last three months that I don't believe a word that Verizon reps tell me. I just want services that I was sold for the prices that I was quoted. Why should I pay the bill when I have obviously been lied to by Verizon and DirecTV?

I've had Verizon DSL for 2 years. I have my account set up for Verizon to automatically debit my monthly payment. Originally, I set up the account so that the payment was debited from my debit card. This past January, I lost and subsequently canceled my debit card. I immediately logged onto my Verizon account and changed my payment information so that the monthly payments would be taken directly from my checking account. In February, I received an email message that Verizon was unable to process my payment because my card had been declined. I double-checked my account online to make sure that my payment information was correct, it was. I spent 30 minutes calling customer service; spoke with 4 different people (one of whom transferred me to a Spanish-speaking representative). The fourth gentleman I spoke with informed me that it would take one full billing cycle for the new payment information to take effect.

Last Thursday 3/25, I received another email indicating that Verizon was unable to process my monthly payment because the card had been declined. I spent 25 minutes on the phone on Thursday without actually reaching anyone who could help me. I am right now 30 minutes into my third attempt, speaking to the 3rd customer service representative. I've been told today that it, in fact, takes 2-3 full billing cycles for new payment information to take effect if a bank account is involved. That same woman told me that she couldn't help me because she only dealt with credit card payments, and not bank account information. I explained that Verizon was continuing to use my debit card information that I had deleted in January and she told me that since she could only see bank account information on my account, she couldn't help me. I've now been transferred to a 4th representative within the billing department.

On November 2009, I canceled my home phone service with Verizon. I told Verizon that I needed only internet service. So they told me I was going to pay about $ 41. They are charging me $ 70 per month because they added a contract for one year of unlimited games and antivirus. I never ordered this. They told me they sent me an email. I never called them back. It was free for one month. I requested to talk to a supervisor. They transferred me to an employee with seniority. Martha told me that she was going to cancel those two services from my account but she can't credit my account for the months of Nov, Dec, Jan, Feb and March. She refused to transfer my call to a supervisor.

For the past 10-15 years, Verizon has been advertising "high-speed Internet service" as being available to home users. This is a lie! We live in an area of Pike County, IN where Verizon has no intention of upgrading equipment to provide DSL to rural customers. The best connect rate we can get here is 26.4 kbps on DSD. There is no other option than satellite Internet, which is not affordable and limited to the amount of download per day. Online banking of any kind is next to impossible; paying bills online, forget it. We have been charged "late Fees" because companies do not get our online payments on time. Shopping online takes longer than it takes to drive the 40 miles to the nearest Walmart or super mall.

I have been dealing with Verizon since April 2009. I had wireless Internet and phone service. In that time I have dealt with incorrect bills and inconsistent answers to billing questions. In September 2009, I moved to an apartment in the same complex approximately 100 yards away and transferred my service. I was told it would take three weeks before they could connect my service. Every time I inquired about anything, my date was pushed back. Five weeks later, I was connected.

In November 2009, I called with a question and was told that I had been upgraded which resulted in a $10 increase and a renewed one-year contract. All of this was done without my authorization. Frustration led me to Comcast since I now had a new contract and 30 days to cancel without an early termination fee. I called, canceled, and was told there would be no fee. On January 4, 2010, I received bill for an early termination fee for $120.00. I contacted Verizon via email and received a final bill for $12.93 stating to pay bill at Verizon.com/pay final bill. The reason being that bill may have already been turned over to a collection agency and it could ruin my credit rating.

I made several attempts with no success, so on January 27, I paid by check (no. **) the amount of $12.93. The check was cashed on February 2. On February 4, I received a bill for $101.01. On February 16, 2010 I received another final bill for 0 balance. On March 4, 2010, I received a past due notice on a bill for $101.01 due April 4. Attached was a legal notice telling me that if I fail to pay the bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect my credit report. I would greatly appreciate any help you could give me to help resolve this issue without affecting my credit rating.

Because I had to use a TracFone for work related issues and emergency purposes, I spent an additional $85.00 plus the monthly fees. I also had late bills which I normally pay either online or by phone. Being put on hold would have cost me more. After my service was connected and the bills started coming was a time consuming problem. I spent a lot of time trying to rectify this issue and, obviously, I am still spending too much time. I have used an entire evening looking for this site and then composing this complaint. To be honest with you, not only am I tired of this, so are my family and friends. Please help!

Last week (Saturday, Mar 13), I discovered I could not connect to the internet and reported problem to Verizon DSL tech support. For one full week, I have been dealing with this problem every day, unable to resolve it, as I am apparently caught between their DSL service and phone line service.Last Tuesday, a DSL technician was dispatched to my residence, tested the line and submitted a report to central office. My router was replaced at my expense. However, that did not fix the problem.

For the next four days, I was informed that the Central Office has a running report of problems with the phone lines, and they they are "working on it". I asked for another technician to be scheduled from DSL, as the problem was not diagnosed or fixed. I was told the phone company was working on the line problem, but they would send someone else out to test the equipment again.One week later, there was no dial tone on the phone line. I called via cell phone and explained my problem to customer service and listened to a lengthy sales pitch about how switching to FIOS would solve my problems and I could get a special rate deal because of the problems I had been having. I was switched over to the repair department and made an official repair request via "central office".

Phone call made later to DSL tech support, I was informed by DSL support that phone technicians were working on the problem that day. At the end of the day, I called the telephone repair service and they had no record or report of any problem with the phone line. This is one week later, after the problem began. I ordered repair service on phone, earliest available was April 13 and was told to call back if DSL repair service can't resolve the line problem, even though I was told that they probably can't resolve the problem if the problem is with the phone line, at which point I am looking at a $95 repair cost.

Later, when reviewing the situation with DSL tech support, I was told that the reason of he problem was not resolved is that is complicated so it can take a long time. I was also told that according to phone line test reports, there has been a problem with the line signals all weekend was told by DSL support, more than once during the week, that the problem was with the phone line, and the phone company was aware of the problem.

The phone company repair department had no record of this, and was never informed of a phone line problem, until I called them at the end of the day, Saturday, one week after the problem began. I have spent more than 12 hours dealing with tech support, customer service, and a repair technician, and the problem remains unresolved. Another technician is coming to the house on Monday so hopefully that will be the end of the problem with Verizon.

I've been trying to get Verizon DSL in my home with no luck. The service line ends less than a mile in both directions from my home. I've been waiting for 6 years. Verizon's response is to keep checking for availability. I've been doing this for 6 years. I have sent multiple emails with no date of extending the service. There are no other high speed internet providers in my area.

I've had my Verizon DSL internet service for three years without a hitch and my automatic electronic payments were deducted from my checking account via my MasterCard Debit card. Then beginning in November of 2009, for some reason my electronic automatic payments weren't going through. Don't ask how many times I contacted Verizon, mainly by email directly on their Verizon.net website but also by phone to try to settle the issue.

But with each passing month, I would get an email from Verizon, indicating that my electronic payment wasn't processed due to my bank returning the payment. Through an email from them I was instructed to contact my bank. Okay, I did (each time this happened I might add). My bank informed me there was no indication or record of any returned or unprocessed payment for Verizon. Each month, I make a number of online payments including a separate Verizon payment for my land line phone and have never had a problem with any of them, only my Verizon DSL internet service.

On February 22nd, I received a snail mail letter from Verizon which instructed me to send a check for the full amount of $121.96 that was "past due" that was through no fault of mine. My regular monthly payment to my DSL service is $29.99, and thank goodness in all this time, I've kept the money aside, just in case by some "miracle" the payments would go through electronically. But over and over, when I contacted Verizon, they kept saying my electronic payment couldn't be processed as the bank returned it.

I had pointed out to Verizon via email and phone that this was a serious glitch on Verizon's part, not mine, not the bank's. In the letter and in a phone call made to them, I was told if I didn't make the full payment by February 27th, my service would be disconnected. So with an additional and great expense to me, I sent my payment via Express Mail/certified to Verizon. Not only did they receive it on February 25th, but when I checked my bank balance, the check had cleared the same day. You can only imagine my relief and thought my problems were behind me. Oh, no, they weren't.

You can imagine my horror when on February 26th, on a Friday, I checked my bank balance again only to find an additional $121.96 had been deducted from my account. In other words, after all these months, the electronic payment kicked in and went through. Now in all this time, I haven't exactly been sitting on my duff and you better believe I've been in contact with Verizon all this time but not getting any satisfaction and they keep giving different phone numbers to contact. All I was being told was that yes, I had now had a credited amount in my account. Uh, excuse me, I know that and I wanted a refund for the overpayment that was due me.

Well, on March 10th, I called Verizon again at the phone number that had been given to me in a recent email and it indicated that it was a direct line to their finance and billing department. My suspicions are that it wasn't. Verizon seems to have about thirty phone numbers to call them, and I suspect the vast majority are to call centers that aren't even in this country but somewhere in India. So, I'm talking to this woman with a heavy accent and yes, she indicated that the credited amount will be re-posted and returned to my account.

However, it will take 60 days to get it posted to my account, like what? By that time, I won't even have a credit of the now $89.97 rather than $121.96 since they had already included and deducted this month's bill. When I communicated to Verizon by phone on March 10, and in a rather not so pleasant manner, which isn't like me as I'm usually polite, I told them that Verizon was sure fast enough to take my money, but I asked why does it take so long, that is, 60 days to wait for my own money to be returned to me? During the phone call, I was practically screaming at the woman that hey, I'm on SSI disability benefits, I need that money now, since that additional deduction screwed me up and I haven't been able to pay all my bills. I asked to speak to a supervisor but the woman said the person would say the same thing to me. She indicated to me, that it's their "Policy" to reimburse money in 60 Days and not sooner. I'm sorry but I need my reimbursement now.

I did contact via email the BBB just now but the waiting time indicated is maybe 30 days to get a response and I also contacted the NY Consumer Protection Board, but have no idea whether either will give me satisfaction in a short time frame, As mentioned, I need my money back now, not thirty days, not sixty, but now.

In April of 2009, I came home to have my television and internet off. I called Verizon and they told me that I didn't pay my bill. When I explained and gave them dates of payments they said they never received any and until I pay them $399.12, I will not have service. I tried speaking with a supervisor to explain that I had paid them, I was told they never received any payment.

On April 22,2009 I went to our local office and faxed ** on the 7th floor, bank statements starting with 07/17/08 all the way up until 3/31/09 showing how they took out money each month and returned my equipment. I waited a few days and called only to hear that I don't know what I am talking about and explained it again. May I add that I have never spoke to so many rude people in my life. I waited a few more days and called again only for them to tell me everything is paid in full and they sent me a refund of $128.00 and I thought that was the end.

I got a few more bills stating that I owe them now $297.00 in the months following only to be told each time I called and gave them my account number that I do not owe them and my account was paid in full. Then in December 8, I received a letter from the EOS CCA for a settlement offer. I called them and was told to send all my bank statements and my equipment return paper to them, which I had to do twice because they said they never received it. So, I sent it with a signature request the second time.

I was then told that they would hold the account until the 19th before it went on to my credit score because I then had to go to the police station because a women named ** at Verizon said it was fraud because they finally found out that the account on, which they said I owed, had a different Social Security Number but has my name and address.

So I went to the police, got the file number and spoke to Officer **. But like she said it wasn't fraud, it sounds like Verizon just put in the wrong SSN. When I got home, I called the EOS only to be told that Verizon pulled the account back. So, I'm back to Verizon and spoke to a ** in executive complaints and said she would call me. A few more days go by and no call was made. So I call her just to hear that she was off for a few days will find out and call back. Well, you guessed it, there was no call back. So again, I called but there was no left message... nothing.

Finally, I got in touch with her and she said, "I gave it to our data group. They didn't call?" And I replied, "No. I haven't heard any." Still, it is March 4 and there's no word. I have been back and forth with them and the EOC and then the lawyers Soloman And Soloman because now it is on my credit. I am very upset on this matter.

It has been almost a year and this cannot get resolved. It has taken me four and a half years to get out of debt from when I was sick and had to take a year off of work to do treatments for Hepatitis C stage 3, which I almost died from. I do not want this on my credit yet I can not seem to clear this matter up with Verizon. I don't understand how this could happen. They see that it is not my Social Security Number. They see that I have paid them over $1,113.92 and yet they still say I owe them $297.01.

If I owe for a partial month in the beginning of April, I will pay it but I do not owe them what they are saying and now it is on my credit, which took me so long to recover from. I have wrote to the Better Business Bureau. I have wrote to our local TV station. If I had the money, I would hire a lawyer but I don't. I just want this off my credit and be done with it.

Please can you find it in your heart to help me or send me in the right direction so I can, at long last, have a piece of mind and not be stressed out about this. Thank you for or time and I assure you that there are more documentation. I have dates and names if you need it.

I am stressed out and it shows on my credit that I have been so careful to take care of and pay off my debt. Especially in this day and age, I need to have good credit.

About a year ago, I contacted Verizon to get a DSL service. Per Verizon representative, I need to get a home line to get a DSL which is wrong information. I had no choice but to get a phone line which I did not need to get a DSL. My contract was for one year for a total of $59 a month for DSL and phone line. Every month, I have high charges though I do not use my home phone because I have 3 cell phones. Every month, I have to contact Verizon to get the correct amount agreed on.

When I was told by a friend that I do not need a home line to get DSL, I contacted Verizon to get DSL and cancel the home line. I was told that I cannot have DSL alone and that I will pay penalty if I cancel. Since I was given wrong information and every month, I have to call them to correct the amount due I decided to cancel my phone line and my internet service. This month, I have received a bill for $34.66. I called Verizon representative and I was told that it was due from the previous months.

We have had Verizon broadband for almost 2 years. We have rarely used one-half the monthly megabytes allowed under the plan (5000 megabytes). Then suddenly this month, they billed us for 3000 megabytes over the 5000 allowance. We had no change in usage. We called them (after 27 tries) and they blamed us, talked about downloading, etc. They denied that they are doing anything different, but I believe something has changed and they are doing something different, and furthermore, that they are fully aware of it and lied to us. With their huge number of customers, if they can sneak in an extra $200 even one time, it would amount to billions for them. If so, it seems like something highly unethical and possibly illegal is happening. Are you getting complaints from other Verizon broadband users and what can be done? Thank you.

I signed a 2-year contract with Verizon for their broadband service and got the device for free. This device cost $300 at the time this contract is signed. However, after almost half a year, this device was replaced by another one from Verizon's warehouse because it didn't work right anymore. Then, I simply forgot about this device (lost). After one and a half month, Verizon sent me a bill at the original price ($300) for this lost device while it only costs less than one hundred now. Should its value be calculated based on the original price with a deduction that the device value has decreased along the timeline? Or should it only be the price for a new one in the market now? Obviously, this is a ridiculous overcharge..

I ordered home phone and internet service on 01/04. I got the package on 01/11. It worked great up to 01/18 when it was canceled, not by me but the service. It took 4 days to be reinstalled and it was all right at first but it got slower and slower. I have called and called and I keep getting different answers for when it will be fixed. This is so frustrating. Plus I was only going to be charged $19.99 a month for the internet and on the bill it says $25.65. I work mostly nights, so I am calling during the day and getting nowhere.

Cancellation only takes place after you call them twice. I called on November 26, 2009, to cancel my broadband services with Verizon, and was told the account was cancelled on February 11, 2010. I found that Verizon was still billing me for broadband services. I called in, and was told the account was put on suspension. I was still charged in the meantime for 2 month's services I never used.

I had a similar problem with cancelling my regular wireless phone services with Verizon. The cancellation didn't happen until the 2nd call-in (after receiving bill). I suspected it's a systematical and common practice at Verizon Wireless, due to my twice charms with them. I estimate I wasted $80, due to the 1 hour I wasted.

On Jan. 23rd, I notified Verizon that I would like to cancel phone service but continue DSL at my home. I agreed to have Feb. 1st to be the change-date. On Feb. 1st, my phone service was cut off. On Feb. 2nd, my DSL was cut off. From Feb. 2nd to current (Feb. 10th) my wife and I have talked with no less than 12 'customer service representatives', each time with more frustrating results. After our first call on 2/2, we were told that service would be restored by the next morning. On 2/3, my wife was told that we needed a new 'DSL only phone line' and that our old number was no longer available. She was told 2/11 was the first available date to install new line.

I called on 2/4 to let them know 2/11 was not acceptable and they gave me a new date of 2/9. On 2/9, they sent an email to my wife's work e-address stating the line had been installed and DSL should be ready to go. When she got home, no such luck. She made 3 attempts to call the customer service line (800-567-6789) and lost connection all 3 times. She handed off to me when I got home. I connected with 2 individuals in 1 call and found it difficult to understand either one of them, either through a bad connection, my hearing, or a language barrier, then I lost connection. Today, my wife tried one last time to determine when we could expect our DSL to be connected. This time someone told her next Monday, 2/16. I think her head exploded. We are now searching for a new service provider. The senior managers at Verizon (if there are any) cannot be aware and okay with this level of service, can they?

My husband and I wanted to add internet service at home. We have DirecTV, which we are quite happy with and when DirecTV offer us internet service through Verizon and that we could bundle the service with our DirecTV bill, we thought we were getting a great deal. First, they said that they would send us a modem and we could install it ourselves. What they didn't tell us was that someone had to come out to the house in addition and hook up the line. They said, someone came out and activated a line, but when the modem activation date came round, we were unable to connect with the internet. After two and a half hours on hold, they said there had been issues with that modem and they would send us a new one. My husband insisted that they send it next day air at no charge. When we got the new modem, we were still able to connect with the interest. After another 3 hours on hold, it was determined that the line to the house and the jack we were using for the internet would not work and they agreed to send someone out the next day.

Now, this service is supposed to be bundled with our DirecTV bill. Then, I noticed $ missing from my checking account (not my joint account with my husband which we use to pay the household bills). In my panic to go through my electronic statement, I saw a reoccurring payment for Verizon which I did not authorize. I spent another hour on the phone trying to figure out what theses charges were, why was it setup as reoccurring and and why wasn't it bundled with my DirecTV bill?

Come to find out two things which were not explained to me when I signed up. 1. They were charging my 29.99/month instead of the 19.99/month, they promised my husband. Because I insisted on the 19.99/month for 12 months, they said they would have to downgrade my service. 2. Because I was only getting internet and not a land line through Verizon, I could not bundle my service. I love DirecTV, but I hate Verizon. This has all happened within the past month.

I've been so frustated this, I've gotten headaches and am too wound up to be a decent mom to my three kids who need me. I'm sick and tired of calling a vendor all the time to tell them what to do and when they put me on hold for hours and hours and then never get back to me or resolve my issues, I just want to scream. I love having the internet at home and it's a great tool for my family, but I will always regret the decision to go with Verizon. Didn't have much better luck with Comcast. I which they would come up with another major company to provide inter service in rual areas that with better customer service.

Back in April 2009, I started Verizon business telephone and high speed internet service for $79.99 a month for a year. However, I was billed over $150 every month. I called for about 20 times in order to fix the overcharge, but what I was told was that the package will take effect next billing cycle. Today I called again asking to cancel my high speed internet service, and after talking over an hour and a half on the phone, what they told me was that I broke the contract for canceling before the end of the contract. As result, I have to pay $365 as ($100 for bundled 1-year contract and $265 for 3 years contract on expansion line) termination fee. Do this make sense? The first party that broke the contract was Verizon because they are charging a different amount than the contract and also I have never heard about a three year contract with them. This is ridiculous. Can someone help me?

I have DSL from Verizon. I live over 19,500 feet from the C.O. I pay for up to 1.5 MBPS but I now only receive 400kbps. They say the problem is in the C.O., but still they schedule a technician to come to my house. What for? They have told me it is fixed when it is not.

They don't have any customer service, just people who try to get you to buy new equipment when the failure is in their C.O. I use the service to make my living. The service interruptions and service degradation has cost me money by not being able to access my account in a timely fashion or not at all. They are useless.

Please take the time to view our videos. Click on more info to read our story. Verizon is responsible for the landlines in our town. The DSL broadband is over the telephone lines. It is causing Radio Frequency Interference with the power lines. We have noise pollution and radiation in our home 24 hours a day, non stop. Verizon won't fix it. We have been fighting to have this situation mitigated for over two years.

Please pass this information i.e., the YouTube to friends and family. People need to put pressure on the legislature so that we have proper oversight and protection. We are sleep-deprived as a result of the illegal pure tones we are involuntarily forced to live with. Our peace and quality of life have been stolen from us. We have spent time and money for over three years fighting with the regulatory agencies and the utilities. No citizen should be subjected to this abuse.

Verizon is charging me for their Internet after I was told them that the debt was canceled, and I have returned the internet equipment. The company informed me of a charge after I told them that I needed a phone jack and could not afford to have the phone jack installed.

In early Nov 2009, Verizon contacted me wanting me to switch my phone service for my business back to Verizon. I told them if they hooked up DSL at my home office, I would consider moving my business account to Verizon. xxx-xxx-xxxx is in my office in my home not at my place of business. Finally, on 1/13/10, Verizon gave up. They could not make the DSL happen. My problem is, since the 13th the xxx-xxx-xxxx phone has been unusable because of static on the line. I plugged a hand set in at the NIT and there was static there. That proved that it was a network problem.

On 1/20, I called to report that since their attempt to hook up DSL my phone has been unusable. I was transferred to India then back. This conversation took over one hour! No one would take responsibility for the fact that I lost the use of my phone because I allowed Verizon to attempt to hook up DSL! I have no phone service because according to Verizon, they cannot fix it because I am not their customer! The reason I am not their customer is that they could not deliver.

I came home on 1/15/10 to discover that our phone and Internet service was dead. Verizon told us that they would not be out to fix our phones for 12 days! (1/27/10 is the estimated date). This is unacceptable. Verizon, as a company, has gotten too large and could not care less about customer service.

I cancelled my internet service back in July and paid the amount in full up to the time I used it. They are trying to charge me a fee for cancelling early. I advised them to provide me a signed contract with my signature and I would pay them. They have contacted a collection agency but it did not pursue me after I explained to them the situation. Now, they asked a second collection agency to harass me. I am sure this will affect my credit report if I don't pay, and I won't, until I have a copy of the signed contact.

I was lied to over and over. I was told by a salesman he could beat what I was paying. I was supposed to get a package deal of internet, telephone and TV, all movie channels in 4 rooms for 139.00 per month. Got my first bill over 200.00. Called to cancel service and they talked me into staying at 159.00 per month. I have yet to pay less than 200.00 per month. Have called several times and each time I have to talk to someone else. I tried to explain and they always review my bill and tell me what I owe. I keep telling them what the salesman told and they say they can't help me. I tried to cancel service and they told me I have a contract until June of 2010.

I had my complaint once sent to there executive office and received a letter again telling me what my bill is. I know what my bill is, but it's nowhere close to what the salesman told me. I want these liars out of my house. I checked my bill one time and it showed 11 different charges in one day on 7-8-09, totaling over 254.00. I have ask over and over what these charges are and they can't or won't explain to me what these charges are. I paid it or they turn off my telephone, internet, and TVs. They have my hands tied, and charge me whatever they want to. I'm tired of being ripped off by these people. I had dish for 5 years, never had a problem. This is the first time I have ever complained about a company and I am 56 years old.

On November 7, phone repair person came over to Repair Interent for a 3 floor Verzion subscriber. When they finished they disconnect two of my room lines on the second floor.

The phone repair people came in on the 20th of November and found the lines on the outside side house disconnected. He gave me his # and said if you have any problems have them give me a call.

I called 3 times the phone company to get it resolve to no avail. Finallay on the 4th time.

Now I cannot just go up to this person and ask for his phone# why would she ask me do do that. When she can ask the repair person that did the job, Or find out who the phone person that did the repair on 3 floor problem. I am sure if the guys house was robed they would be able to find the repair person.

My point is the Phone repair person disconnected my line. And I should not have to pay for it. It was disconnected outside the house.

What a nightmare. I'm a longtime Verizon DSL customer who received a $59.99 offer in the mail for their phone + Fios internet bundle. So I call them about the offer and it sounds too good to be true. Why would they want me to pay much less per month for faster service, plus throw in a $150 debit card to use on anything I wish? Against my better judgment, I tentatively set up an installation date for next Tuesday. But before they can switch me to a neutral third party to confirm the order, I get cold feet and decide to back out.

I noticed on the promotional flyer that there was a $180 early termination fee if I didn't stick out the full year, and there's no guarantee I'll be in this apartment that long. So I tell the Verizon rep I'll need more time to examine the fine print and think it over. He goes ballistic. Despite the fact that I only ordered the upgrade a mere five minutes ago, he tells me it's too late and they're sending the technicians next Tuesday anyway. I said "bullshit." I never confirmed anything via email or anywhere else and I never spoke to that neutral third party. I then hung up.

The guy calls back and overrides my "four ring maximum" pre-set on my phone, so that it never stops ringing! In short, I am being harassed by my own phone company. After 30 minutes the phone finally stops ringing, so I decide to check my messages. The guy's supervisor gives me a number to call to cancel the so-called order, which I did. Unbelievable.

Unable to connect to internet for weeks at a time over past 6 weeks. This will be the 5th tech person to attempt to fix problem at my home. Customer service not helpful other than referring to tech support. Spoke with 2 supervisors during this time, no refund issued for time unable to use internet, no calls returned, unable to reach anyone via 1-800 numbers at times, keeps saying no operators are available.

Where to start? I work for a restaurant/bar. We've been with Verizon for about 5yrs. Sometime this year we disconnected 4 out of 5 lines we had with Verizon. We kept 212-XXX-0493 number only for DSL/Fax line. We currently have 3-way calling on our plan that we didn't even add. We have numorous problems with our account with Verizon. We are continously being charged for different lines and charges that are not supposed to be on our account. We've asked Verizon time and time again to look into our account due to outragious fees and charges. Our account is suppose to be $59.99 a mth and currently paid a $406.14 bill for some over charges that was supposed to be investigated by Kristy B in the Business Billing dept. about 2mths ago. She said they will look into it and never called us back. The person she spoke to on our end was my manager J. P.

Since she did not get back to us, we didn't pay the bill thinking it was being investigated. On Dec. 2, 2009 I called to restore service that was disconnected for non-payment. I spoke to Bill C to restore service.So we paid $406.14, to have the service restored. It was supposed to be restored in a 4hr time frame. Its been 2 days and still not working. Our credit card machines run on this one x0493 line. It is obsured that I need to take time out and to file this complaint and can't service our customers fully. I left Helen P a voicemail on her phone, she is Kristy H's supervisor and still not a call back. I tried calling back today, but her mail box was full. I've spoken to several people, for several months, and still have not fixed issues on our account for over 6mths. Its an ongoing problem. And it is not good customer service to say what they think is best for us to hear, to get us off the phone. When the service is working, we have to reboot it at least twice a day, everyday. I have to say that we have about 10 restaurants and business with Verizon and are continously growing. It is unfortante that we will have to find another provider to offer us the service we deserve.

My phone/internet bill was increased my $14.- without my consent. The internet service speed was increased to 10/2 and i was told by billing that i cannot go back to 5/2. The tech support folks disagree, they said i should be placed back at 5/2 and there is no technical reason why this can't be done. The Billing rep. says i ordered the service upgrade, which is not true. They credited me $10.- for 1 yr. However, after that, the bill returns to the new amount with no offer to renew contract.

I was issued RMA on 8/20/09 and returned a modem which could not be installed at my residence. Verizon received the modem on 8/26/09 and asked that I allow TWO billing cycles for the credit of $40.00 to appear on my account. We are now headed to billing cycle number FOUR and I am still being charged for a modem that was returned to Verizon in Aug 2009! The customer service dept is, by far, the WORST I have dealt with ! Being in customer service myself, I would have been terminated LONG ago for providing the low-level of customer service Verizon does - both via e-mail and over the phone! $40.99 PLUS late charges appearing on each bill since August 2009!

This is [bad] that I pay for something they don't offer and the service itself is only 41/mth so I'm paying them in reality 3 months worth of money for their 1 month 11 days of service. I will never do business with this ripoff company again. $79.99/early termination fee.

10/29/09 I called in to Verizon Home Telephone and DSL service to get service for DSL only turned on at my house. At first I am told that there is no service available at my address, sorry. So I call again and speak with someone who sets up the service for me right away. They want to put me on a 1 year contract and charge me almost full price for the equipment that I NEED to be able to use the service. I told them no way I am going on a contract, so now the price of the service I was quoted raises $9 and the price of the equipment I have to buy goes up $12, I continue the order anyway.

My service activation date is scheduled for the 11/05/09. This is the date I was hoping for and is great...until 10/30/09 when I get a call saying my activation date had been moved to 11/13/09, a full 8 days later than I was quoted.

I call in to customer service and get bounced around for almost an hour before speaking with someone in "tier 3 customer retention" which just means "moron who wants to keep you from canceling". He agrees to put in a ticket to 'request' my service date be put back to 11/05/09. I am not even a customer yet and I am already [upset] at this company! Time is money, they are wasting over a week of my time with this.

We have been crammed via Verizon for dial up internet service we never ordered, and wouldn't order, because they are redundant with superior DSL service that we ordered from Verizon. Verizon has ignored our e-mails, and has no number that deals with cramming. I spent hours fighting my way thorough phone trees, and ending up speaking with people who said they couldn't help me. Finally they forwarded me to a Verizon number that had an outgoing message saying call back later.

Here's the problem - Verizon is profiting from fraud by third party vendors, but makes it impossible to correct the problem. I ask that you sue Verizon and demand an efficient and accountable process for dealing with slamming and cramming, and that you oversee their efforts. Verizon sends bills based on fraud, and profits from this, in effect making a conspiracy founded on extortion - pay fraudlent charges or lose your good credit rating. Since they profit from this process, and have no reasonable recourse available to the defrauded consumer, I consider them part of the fraud.

Verizon came to house to hook up high speed internet - in doing so they cut my phone lines and never repaird them. Mean while I had to have another company to come out and fix the problem. I then called Verizon back about this matter. They assured me that I would not be billed for no service but I was - I thin called to get money back. Was told that it would take a month. Had to pay $60.00 out of pocket to fix.

Today there is still a bill for $58.56 that I just received Oct 14,2009. This is affecting my credit which I need clear to refinance my home since things are tied and it is hard to pay the mortgage. I am an honest person who makes very little money an hr and these people are harrassing me still. You could check that all my debts and bills are paid on time and some times more than 1 payment is sent by me to expedite and lower balances. Please help me, My credit report has me as a negligent person.

I purchased a wireless broadband USB device and signed up for their "Unlimited" access for $59.95 a month. I used it as I normally would for that month that I didn't have access to the internet. All of a sudden I'm hit with a $400 bill for the first month. Their explanation is that they charge ahead for the next month and I went over my allotted amount of data. How can you go over unlimited? There was never any explanation and now I'm stuck with a bill over $600 because I got charged a termination fee as well.

I called several times to report on-going problem with DSL service. Each time (1)The representatives accent made it difficult to (2)I was continiously transfered until(3)The connection was eventually terminated.

Condensed version of events. Called to transfer land line and DSL to new home eff 9/4/09. 9/4/09 land line moved, DSL was not. Spent at least 2 hours getting transferred several times between Verizon depts, only to find out my DSL had been canceled and my basic service upgraded to an expensive package with features I explicitly told the rep. I did not need.

Verizon verbally agrees to correct bill, but informs me it will be two weeks before DSL can be turned on. After another 1-2 hours of being punted by Verizon Reps I am old my DSL would get turned on the next day. Of course we both know by know It didn't happen. I gave up will get DSL when it arrives. DSL arrives 12 days later. two days later I get a Verizon bill for DSL from the day of my move. ARE these people kidding me.

Spent another hour getting my bill credited. Oh by the way if you have a land line and DSL you have to talk to 2 different depts to get each portion of your bill adjusted. LACK OF COMMUNICATIONS must be their true mission statement. Lost over 5 hours of my personal time due to total ineptitude by VERIZON.

We use Verizon for phone, internet and cable TV. Before our previous contract to end in November, we were offered a renewal in July with a 'better package' that would improve the internet speed with just $10 fee increase. As an incentive, we were offered 90-day free movie channel. However, when we were chaged for movie channel in the first month after renewal, we called Verizon about the charge. We were told that this promise of incentive is not in the record so we must pay it.

We have to pay for the additional movie channel ($30 per month). We feel we can never trust Verizon for anything that is conveyed verbally. In dealing with the management about this issue, we found they are very insentive to the interest of their customers. They should know it would not make sense for us to terminate the previous contract prematurely without any incentive. In doing so, we also lost $17 discount per month from the previous contract. If the case is not vindicated, we would have to cut off Verizon as our service provider when the current contract is ended.

Called on 8/26/09 when I noticed that my internet service was not working spoke with Kenny and he had me run test and told me that there was a problem on their end and they would send out a technician that Friday 8/28. Technician never came so I called again on 8/29. Did not catch the guys name but I was told to run the same diagnosic and when that didn't work I was on hold for over an hour and then was told that there was an outage in our area and they did not know when it would be fixed. Called again on 9/1 to check on status and was told that there was not an outage in our area that it was a server issue at their central office. Someone called on 9/2 and asked me to run all of these diagnostics again and told me it was a modem issue and they would send out a new modem. When I expressed my fustration the lady hung up on me and when I called back the automated message said my problem was resolved. I was on hold for over 20 minutes and no one picked up the call. On 9/3 Calvin (a supervisor) called me about the survey I took about there customer service. Told him our issues and he said that he would look into this. Recieved the new modem on 9/4 and tried to install it. Still getting ISP connection issues. Called today 9/5 and spoke with a Burt and Shelly. Was hung up on several times today and we are back to being told it is a modem issue. When we told them that this is a brand new modem they are now claiming it is a server issue again and do not know when it will be fixed.

I have been a customer with Verizon since Sept 30, 2008. I was told that my residence had moderate coverage. Once I brought my cell phones home, I accepted that fact that I didn't have coverage everywhere in my house, but in the majority. Several months later I signed up with Verizon Broadband. I was told that my residence had "marginal to moderate" coverage. Which meant that I had on average 2 out of 4 bars of signal strenth. Adequate for the need I had.

However, at the beginning of August 2009, I suddenly was getting no cell phone signal at my house and was unable to connect to broadband or when did make the connection it was to their "National Access" which is no better then "dial-up" service. Service so slow that most of the time I could not even pull up google or msn. After filing a ticket and calling for the next 10 days, I was finally told that my area now has poor to marginal signal. Although they would not confirm it, they did say it was a "possibility" that they turned their towers away from my area and no longer service the residents of my small town.

Without notice, without acknowledgement, I am suddenly without service. What happened to all the "people" that are supposed to guarantee that someone can "hear me now?" When called to complain, I was directed the the "contact us" area online....I don't have broadband...remember? since they do not handle complaints over the phone.

After working w/a rep from a company other than Verizon for dsl, he mentioned that a charge for $34.95 on my Verizon bill for Comtel Web Host seemed odd. I contacted ILD & was told that I had authorized it verbally via phone so I requested a playback of that. Shaunte told me it would take 48 hrs. & she would call me back w/that. Of course, that call never came. Since then I have spoken w/Tenia...repeatedly asking to speak w/a supervisor. I was told they will not credit the full year we were charged but it is cancelled and the July charge will be credited. We recently received a new Verizon bill & there are 2 charges for $34.95 for Comtel Web Host! There is never a supervisor available to speak with. In 13 months, these charges have amounted to $489.30. We are a small business and $500 means something to us.

At the end of June, 2009, I was solisited by VERIZON 'my broadband company' to purchase wireless. I was using Hughesnet but did not like the fact that Hughesnet charged me an additional $5 monthly on top of poor service. (The $5 extra was their charge to send me an invoice.) When Verizon solicited me and guaranteed me 'wireless' I took them up on the offer which was supposed to start July 31st of 2009.

Within two days of taking the offer, I had my modem from Verizon and all equipment I would need to hook up. I tried to hook up on July 31 and it wouldn't work (I had already given up Hughesnet.) VERIZON's technical people worked with me for two hours and then told me that August 3, they would send a technician out. The technician called me at 8 a.m. and told me I never should have been sold this as wireless does not reach the area in which I live and that the call centers should have performed a test to see if I did, indeed, have wireless. He told me to call the business office.

Well I did and this went on until 9:30 at night. Because I was complaining, many of the call centers cut me off and I had to start all over again; over and over. Finally around 9:30, I did get internet through my telephone line, not wireless that I contracted for, not broadband, my telephone line (like watching paint dry on a damp day). I had the phrase: "we apologize for the inconvenience" said to me 57 times and yes, I did keep count and after speaking with about 4 people, kept count of that, too. I spoke to 27 people plus the ones from the previous week. All of the Verizon Commercials suggest that VERIZON has extensive broadband and wireless all over the country. This is not true. Rural areas have nothing, parts of Philadelphia, Deleware have nothing but that's not what their commercials suggest.

This is UNACCEPTABLE. Our entire business is run off of the internet. Everyday that we do not have internet service, we lose money. Several calls were placed to Verizon and all i get is the run around and that someone will call me back.

At 1:17 pm on 8/12/09. I contacted verizon again regarding the slow connection speed for mobile broadband connection (VZ Access Manager). Representative Ed P. walked me through an online update. Once DL and installing the update. I was asked to restart my computer. Once the restart took place my computer could not find the hard drive to restart. I informed Mr. P. of this and he insisted that this was not verizons problem and he did not know how to fix it. Leaving me now with no computer access at all.

I insisted he get his supervisor on the phone immediately. Jerreau L. was his name. Mr L. also insisted that this incident was in no way related to the verizon download. I argued differently as prior to the DL my computer worked fine. Mr L. informed me that I should contact apple about the problem. After contacting apple I then spent another 2 hours reinstalling my operating system on my harddrive. I called mr L. back to then get the usb working again when he had yet another rep. contact me. Michael.

At this time my computer woudl still nto recognize the usb wireless card. He finally agreed to send me a new USB wireless replacement. the replacement was received 2 days later with no installation disk included in the package. Yet another verizon mistake. Once informing Michael about this mistake he stated verizon would send a cd to arrive on Tuesday. 8/18/09.

Thus far Ive spent over 20 hours fixing this mess. Verizon decided all this was worth a $10.00 credit. This usb instrument has not worked properly in months and now after all of this they still refuse to terminate my contract. $349.00 was spent to extend my apple support contract. I being a self-employeed designer could not access my computer or send and receive files. Over 20 billable hours @125.00 per hour was spent reinstalling and getting my equipment to work properly again.

Verizon is blocking certain web sites and hijacking my DNS searches. I'm paying 100 dollars a month for what I thought was a neutral internet service but apparently verizon is controlling it.

These issues involve my closed account 000757040733 39Y for telephone number. Here is a chronological account of the details: On approximately May 15, 2008 I to talked with a woman who identified herself as Exavier at your customer service department to have both my telephone service and DSL disconnected effective June 12, 2008 due to a move to another state as a result of retiring from the Air Force. She told me that would be accomplished and gave me the cancelation number DRET089346618. Neither service was working on June 13 when I physically disconnected my telephone and computer.

While relocating I did not have access to the specifics of my checking account. On August 14, 2008, I discovered Verizon had deducted via auto-pay $75.04 on July 8 and $5.45 on August 7. After several transfers to various Verizon I was connected with a woman named Dawn in the Financial Services Office she acknowledged the billing error, told me that she would discontinue the auto-pay (which was done), and said a refund check would be sent to me for the erroneous charges.

As of September 17, 2008, I had not received the refund check so I attempted an inquiry using Verizon's web chat service but could find no one who would give me any information. I was given a number for a specialized department but after being put on hold for over an hour I hung up and decided to try another day.

Quite frankly I forgot about the issue until receiving your bill on December 26, 2008, which was sent to my old address. I know I had given Dawn my new mailing address for the check. On December 28, 2008, I sent a certified letter to Verizon concerning this issue. I received the PS Form 3811, Domestic Return Receipt, signed by what appears to be a person with the name Ronald A. (printed name is not very legible). However, I have never been contacted by Verizon by mail, telephone, or e-mail concerning this issue.

On January 28, 2009, my wife had a telephone conversation with a Ms. R. of the Verizon Retention Office who said the issue would be resolved and we would receive the due payment. On August 12, 2009, I received an envelope from Verizon and thought it would be what they owe us and I tried to understand the extremely slow transaction time. However, the content of the envelope is yet another bill-for $465.45, requesting $79.18 due now.

I am exasperated in trying to contact anyone at Verizon either in writing or on the telephone and would sincerely appreciate any help in resolving this issue. In addition to Verizon wrongfully withholding $80.49 from me for over a year and the cost of sending certified mail, the time both my wife and I have used in trying to resolve this issue has become quite intrusive. Additionally, I am concerned that this could have a negative impact on our credit ratings.

I wanted to switch my service,and bundel my services.I contacted Verizon to get thier internet service and cabel service.In turn Verizon sent out a Tech.,after approximitly 5-7 min.he informed me that the service from Verizon was not as powerful as the currrent DSL service I had.We discussed any options,wich there were none and decieded to not go forward with the installation.He pulled out a clipboard,wrote something down gathered his "stuff" and left.Definetly leaving the impression that the deal was cancelled and a done issue.

Fast forward 2 months and my Mother informs me her Verizon Land line biil was extremley high,while looking over the bill i had noticed she was being charged for DSL service and other promotional goods ,I then contacted Verizon to get these charges removed,i was told by all but one of the Verizon employees that it was my responibility to contact them to cancel the service and the represenative that was in my house was not enough verification that he never hooked up any services!

I talked to 9 different employees and spent approx. an hour and forty five min.to be told that once services are initiated that there is no reversal,and will be charged for services never rendered.Employees told me that the sub provider, Direct T.V. was contacted and cancelled,but they did not contact anybody in thier own company to say this install did not happen. This was a giant viscious circle,that keept sending me and handing me off to diffrent employees,who constantly recited the Verizon rules and regulation to me as why I should have to pay for services not rendered.

Everyone has been complaining but nothing has been done about it. We have paid our bills on time. We dont know whom to contact now. We could not do our important work because we do not have internet. Verizon's customer service is pathetic.

I was have a problem with internet service. So I called them try to cancel my service about 2 month ago. They talk me in to another plan that they say is was good at the time. So I did it. But it wasn't like that when the frist bill come. It was charge me a lot more than what I was told in the frist time. So I call after my frist bill the lady that I talk to told me is was ok for the frist bill the next bill you will be credit back for what ever different from you plan so I wait for the second bill.

But is come out amost the same as the frist bill so I call them back and They say. " It's was my responsibillty for that becasue when they tell me about the price is not inclued tax and surchage. so that why I end it up pay amost 85$ for housephone and internet. But in very begining that they try to keep me they say 56.99$ plus tax.... And they customer service like they are not the same company because I call about 3-4 time none of them tell me the same. because if the frist time I call after the frist bill and she tell me about all the charge I will cancle it that time alredy. But is not so it cost me to pay them another month. But right now I cancle they service alredy.

verizon will look waht is the problem and you have to wait until at least 2 , 3, or more days to fixthis problem, so you can send emails until they fix it. long delays to get a response from them.

I was charge 17 months for High Speed Internet service that did not work. Once Verizon fix the problem, they would only credit my account for 6 months

Verizon Online has never worked. We cannot get it hooked up properly or we were sent the wrong modem or hook-ups. Both my son and I have called numerous times and have been promised a technician would be sent out. We have been told we would be contacted and a service call arranged. Nada. It still is not hooked up. I'm paying for something I do not have, which is not my main concern. I WANT IT HOOKED UP. I WANT A TECHNICIAN SENT OUT. I DO NOT WANT TO BE LIED TO ANYMORE. I WANT MY BILL TO BE $49.99 AS PROMISED.

Is this to try to force me and others to change to FIOS? Has anyone else noticed this ??

I recieved a bill for $79 early termination fee almost 3 months after cancelling their service. I changed my phone and internet to another provider. When I called in a week or so after changing services I was told that I needed to keep my account active in order to keep my email active so they kept it active for 30 days. They never mentioned that I was on a new year contract because I cancelled my phone service and that the additional 30 days they were giving me would exceed the 30 day termination period. They also failed to mention that the email account was the verizon account that I do not use which would be the only email that would be affected by my cancelling service. They also supposedly email me about the new year contract to my verizon account which I do not use. I don't know what recourse I have to get this fee reversed.

I have been a Verizon customer for several years. I added DSL to my service about 3 years ago. I noticed in February that my service was disconnecting every time I received or made a phone call. I call the service line and was told that the line would be monitered for 72 hours to see these disconections, then someone would get back to me. Noone ever called me back.

I followed up with several more service calls and nothing ever was done. I stopped calling when I was hung up on. I started emailing to the service department. I sent several emails and only got one response telling me to call. I requested a credit to my account, why are they charging me for something that is not working. That was denied.

I signed up for the 1 year of Verizon DSL for 20.99/m with download speeds of up to 1 Mbs. Almost immediately, I noticed the download speed was not as good as Comcast. My recent service with them gave up to 786 Kbs download. So, I called Verizon, and noted that it took a long time to reach tech support. We went through the whole download speed test and checked settings on my computer. I tried to explain that I have several computers, all with poor download speeds but tech support was sure it was on my end.

Finally, I agreed to change my plan to 3 Mbs for $31.99/m. This didn't improve things much and after several more calls to Verizon over a 3 month span, I asked to cancel. Sales told me I would incur $80 in fees for terminating before a year was up. Not wanting to pay the fee, I asked if I could switch back to my original plan of 1 Mbs for $20.99/m. Sales said I could, but would need to sign up for another 12 months of service!

If we had not been able to use the secured wireless connection of our neighbor we would have suffered significant losses. Urgent telephone communications regarding a job offer were discovered only when our neighbor's internet conection was used. We are causing substantial inconvenience for our neighbor at this point.

DSL line set up 07/01/08, modem received 07/03/08. Due to the service being down 2 weeks of the month of July, (due to poor lines into my condo) I was advised by Verizon that the product I received will not work properly. I canceled my services on 8/1/08 at 4:31 PM. On 8/1/08 I spoke with Mr. Dolphin at the Solutions Center to have my services disconnected and was advised that my statement dated 7/10/08 would be adjusted to zero.

I was charges for $4.20 for high speed for 07/01/-07/03 (even though the modem showed up until 07/03/08) $14.99 for shipping/activation and $41.99 for services 07/03-08/03/08. On 8/10/08 I received a bill for $147.18. In addition to the above bill, I was charged for $7.00 late fee, and $79.00 early termination fee.

I spoke with Mr. Davenport on 8/16/08 (conf # 202501048) at Solutions Center (same Ph # as Mr. Dolphin) I explained the billing problem, and was advised that my account would be credited the $147.18. On 9/4/08 I received another statement for $147.18. On 9/08/08 I spoke with Mr Combs ( Solutions Center again) and told my account would be adjusted, it just takes a while for the billing/credit to adjusted.

On 9/10/08 I received another statement, the balance $154.18. Another $7.00 late fee applied. By May 10th statement it was obvious nothing had been done with my account. The balance now was $210.18. 5/18/09 after four hours on the phone with 15 reps, I got a 3 way call with D. Johnson (conf # 097973978) and Ms. Jarret about the billing adjustments not taken properly. The both assured me that the adjustment had not been taken correctly.

On June 10th billing my balance was $217.18. On 6/23/09 spoke with India personnel. I was told I had accrued $70.00 in late fees, and the balance was due immediately. I would need to speak with the financial department.. I advise him I wanted a supervisor. One was not available, my phone number was taken and advised someone would call me. No one did. On 6/23/09 I started back with the Solutions Center number and spoke with a gentleman, (conf # 234891721) but the line dropped before getting his full name, but again was advised that the $217.18 would be adjusted.

I called back and spoke with Ms. Jones and gave the conf #, advised I wanted the name of who I spoke with. She couldn't locate the conf #, but transferred me to finnancial Services. I spoke with Krystal who informed me that the Solution Center had no authority to adjust billings, and I the balance of $217.18 was due immediately and close to collections. I called back to the same number and spoke with Mr. Moore, she could not find me the reference number either or who I spoke with.

I hung up and called again and spoke with Ms. Cuffey, said that there may be 2 accounts, not sure why my statement did not reflect credits, as she could she some crediting for early cancellation and shipping and handling done in May. She advised since the call came in after 04:30 PM ths would take me into the next business day of 08/04/08, therefore making my not eligible for disconnect service within the first thirty days. Technically I would be responsible for the 1st month billing, but couldn't see any credits on the 6/10/09 invoice.

I explained since the service did not work for 2 weeks out of the month, and I called on 8/1/08, and the modem didn't arrive until 7/3/08 (I have by packing slipping from UPS) that even if my call was logged in at 04:31 I was on hold before speaking to Mr. Dolphin on 8/1/08, I felt that I should not be billed 1 month service, nor the late fees.

Internet service for our business has been out of service for 11 days. Company keeps promising it will be repaired, but no progress. Our business relies on our internet service and is seriously effected.

There are now only two wireless broadband plans being offered by Verizon to individual users: 1) a 5GB/mth limit for $59.99 and 2) a 10GB/mth limit for $199.99. First of all, a 5GB limitation is absolutely rediculous. I'm a graduate student and download PDF documents for research purposes on a daily basis. I don't know what I'm going to do when my truly "unlimited" usage plan expires in a few months. I've even refused to upgrade my hardware because I don't want to lose my unlimited usage plan.

But I don't understand how they can get away with charging three times as much for a usage plan that offers only twice the usage limitation. In other words, $60 for 5GB or $200 for 10GB? At this point, a consumer might as well just purchase 2 different wireless broadband plans and rotate them every 2 weeks to avoid reaching the usage limits. That way, a user can get exactly what they pay for (albeit extremely overpriced and highly limited at 5GB for $60); but you could get two $60 plans (total of $120 for 10GB/mth) and pay less than the plan offering 10GB for $200/mth!

I had sign upfor internet services from Verizon in end of April. I had long distance carrier as Startec from last 10 years. I was under impression that it will stay my long distance same and i didnot ask to change to my long distance carrier,however thay had change my plan to Verizon as long distance and thay charge me $6.77/minute which i am paying $0.04 to make call in india. my total charges, verizon charge $613.73 for 83 minutes that it should be $3.32.

Last month my internet started to drop. I called verizon we tweaked the settings but the problem persisted. I talked to an independent guy and he felt that there was a problem some where in the line or at verizon. I ordered a new moden/router from verizon to be on the safe side. (Verizon was not willing to send someone out, felt it was my equipment). The problem continued. I insisted that verizon come out and look at the problem. The verizon rep fixed the internet but shortly after he left in went out again. I called the number given to me for a direct person only to find it was disconnected. I called the regular tech support number and went threw voice mail bull. Finally got a live person and they wanted to go through everything the guy just did. We have already done the changes to death I wanted them to get off the my system problem and look at their problem.

My computers can pick up and maintain other internet connects but not my conection with verizon (I am paying for service I am not getting). I was sent a second router/modem from verizon and my service is still down. It will work for about ten minutes then stop. I am using my neighbors internet in order to contact you. I have been on the phone with verizon for hours and hours. I have changed all the settings on my computer at least 7 times. Verizon has still not fixed the problem and evedrytime I call I get the lets look at your settings. They will not move foward from the settings and look at their system.

On or about February 15 2009, I called Verizon in an attempt to cancel my internet service. After going thru a automated menu, I was on hold for about 20 minutes before I got to talk to someone, I gave them my name and address and said I wanted to cancel my service. They could not find my account and said they would transfer my call to someone that might be able to help me.

After a click or two and ringing two or three times, their system hung up on me.

I went to my bank, and had my charge card number changed, to block further charges.

On April 21 2009 I received an Email from Verizon online to update my card online at http://www.verizon.com, but I no longer have my user name or password, and so I did not update anything, or give them my new card number.

On May 4, 2009, my charge card was charged for three months service, and again on May 26, 2009 I was charge for anther month. Both charges from Verizon were against my new card, which was never given to them, nor were the charges authorized, since I had actively tried cancelling my account several times.

I have recieved No phone calls or letters, or any type of communication from Verizon beyond the charges to my account, and the email mentioned above.

I am a student and took out extra on my student loan to purchase Verizon's broadband connection. I have not had an internet connection in over 6 years due to costs so this was a large purchase for me. When I received my first bill I immediately went to the store that I purchased my plan from and paid $720 the amount I took out from my student loan to cover 1 year of internet service. I was thrilled with my internet connection and even bought more equipment from the store. The second bill arrived and stated that I was paid in full with a credit of over $600.

Then the calls started to come stating that I am behind in my payments. Could not be, the check I wrote for $720 had cleared my checking account weeks prior. I immediately went to my local Verizon store to clarify. Apparently Verizon decided that I had overpaid my account (okay they are on track) but decide to send me back the full $720. Why they did not take out what I owed as of that date I am not sure and neither is any of the customer service, customer payment personal, any of the store personel, or any of the financial department personal.

No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No they could not. I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron. They only could say that I was suppose to inform them that I wanted my over payment to be applied to future bills and I should have done this by e-mail.

No where in my information from Verizon does it state this. Infact in the Welcome phamlet it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account". So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me.

On March 31, 2009 I paid Verizon $720 on good faith. They received the monies from my bank. Then they wait 6 weeks May 11, 2009 before they send me my money back to me. And yet a week before they send out a check to me I talked to them and informed them that I wanted the funds to be applied to my account. Late fees and possible damage to my credit

I am a student and took out extra on my student loan to purchase Verizon's broadband connection. I have not had an internet connection in over 6 years due to costs so this was a large purchase for me. When I received my first bill I immediately went to the store that I purchased my plan from and paid $720 the amount I took out from my student loan to cover 1 year of internet service. I was thrilled with my internet connection and even bought more equipment from the store. The second bill arrived and stated that I was paid in full with a credit of over $600. Great. Then the calls started to come stating that I am behind in my payments. Could not be, the check I wrote for $720 had cleared my checking account weeks prior.

I immediately went to my local Verizon store to clarify. Apparently Verizon decided that I had overpaid my account (okay they are on track) but decide to send me back the full $720. Why they did not take out what I owed as of that date I am not sure and neither is any of the customer service, customer payment personal, any of the store personel, or any of the financial department personal. No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No they could not. I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron. They only could say that I was suppose to inform them that I wanted my over payment to be applied to future bills and I should have done this by e-mail.

No where in my information from Verizon does it state this. Infact in the Welcome phamlet it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account". So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me. On March 31, 2009 I paid Verizon $720 on good faith. They received the monies from my bank. Then they wait 6 weeks May 11, 2009 before they send me my money back to me. And yet a week before they send out a check to me I talked to them and informed them that I wanted the funds to be applied to my account. Verizon - what is your problem. If I have to wait 4 to 6 weeks to receive money from you you should be able to wait for me to pay the amount I owe you. Legally you still have control over my funds so my account is not past due. What do you have to say.

Received a letter from Verizon 01/09 offering internet at $17.99/mo, since I had just got my computer fixed, I called the phone number on the letter 1-866-544-0375 and was offered a bundle of VERIZON DOUBLE FREEDOM, both phone, unlimited calling etc, what I hard already but the internet would be included for a total of 49.99 and $10.00 off for 3 months..I could not pass it up..was given confirmation #1195109122.

Well,Verizon has been billing me $79.98/mo, I have spent hours with billing people and they say no such record and will not listen to me, say no bundles like that could be given and even with this confirmation number they say no such record, I have been treated so rudely by Verizon reps, as I am sure they have noted my temper got alittle flared, but honestly I am telling the truth and out of frustration of trying to prove this did happen, they tell me sorry, no record of the occurring. A couple weeks ago, I checked automated billing for balance in all hopes they had some back billing credit, and I had a credit of $98.49 around May 13th, and I also s/w a rep and she confirmed, a few days later I get a bill and no credit to be found, called billing, no such record????? I thought for all the calls I have made and being dealt with so badly, can some rep go in and change things to my acct?

I am sure these reps hate me, but I am really a nice person, I just have lost all patience with them. Now, in the mail, last week I was offered the $49.99 bundle I had been offered back in Jan 09, I swear this offer was offered approx Jan 20th, 2009. I need some help in proving this was offered, I would not be fighting for all this if I had not been offered this. What can a consumer do to prove, I have given the so called confirmation number given to me and no one seems to believe me but it did happen and I am still fighting for my rights. I wish you could hear the phone conversations, it is impossible to deal with these people, please help me.

Helendale, CA is a retired-community 15 miles away from Victorville going south, & 15 miles from Barstow going north. Only one phone company-VERIZON. No other possible choices. Been a customer for almost 7years, the last 3 pre-set appointments I had with them for in-service home maintenance, not counting outside services, nobody showed-up! I had to take off work(X3) to accomodate

the first two pre-set appointments i had to call in order to learn that VERIZON repairman missed the appointment; today(05/22/09) pre-set appointment was between 8-10AM, received a call from Verizon yesterday to confirm the appointment, & received a an automated text message this morning- "Your repair is scheduled for today. you will receive another text message when the technician is dispatched." @1013 to be exact, called VERIZON customer service-spoke with Mr.Glen, & instructed me to wait for another hour to an-hour &half, maybe Verizon repairman will still be coming. NO ONE SHOWED-UP. No calls nor text message. What happened to my scheduled appointment? It is almost 2PM.

A year ago, with "dry-loop" Verizon/DSL account I barely was able to use the web, it's on-off, on-off, everyday. That was when i have to call them & schedule outside & inside service maintenance. Verizon dragged for more than 12 months my calls to customer service/repair department.

i pay my VERIZON bills, including a monthly in-service maintenance for $4.95/month since i started my subscription for almost 7years now. YOU ARE MY LAST RESORT. VERIZON KEPT DOING THE SAME THING TO ALL OF MY NEIGHBORS!

On Saturday 16 May 2009, I called Verizon Customer Service to cancel our DSL service. I informed the representative of the poor performance of the connection (low speed, intermittent connection and long sync time when reset) and was assured by the representative that the service would be canceled and that Verizon would waive the termination fee due to the fact that it was service related. She also told me that because the billing office was closed at the time, I would have to call Monday to finalize the disconnect.

Monday morning, I called again to speak with the billing department only to be told that the termination fee could not be waived because we had not complained enough previously, and worse that they would not restore the connection when we asked for it back. I then spoke to a supervisor, a Mr. L, who offered to give back half of the termination fee but refused to reconnect the line when told that his offer was unacceptable. When asked to escalate the matter, Mr. L referred the issue to his manager, but would not allow me to speak to him or her but only to wait for a callback. Since then I have spoken to another supervisor (the managers will not leave callback numbers) who gave me the same story.

I waited two days (5/12 and 5/13) from 8.m to 5 p.m) for a techician that was promised and never appeared. Thus, I was chained to my home for two whole days, suffering a terible inconvenience.

The last straw was being cut off (puposely?) by the agent with whom I was spealing at 7 p.m. on 5/13.

For four months I have had problems connecting online. I have sat on the phone hours at a time and escalated to a high level technical center. But they keep dropping the ball, not calling back, closing the issue. I do not have reliable service nor repair.

Verizon Sales calms are unsubstantiated. I've been lied to and given the run around when it comes to Verizon DSL. I have spent over 12 hours on the phone with Verizon to establish my DSL line and in the end I'm only getting 1.5mb where they originally promised 5mb. Half way through the connection process they bumped thier promised speed down to 3mb. However, they guaranteed I would get 3mg and not to cancel my set-up because 3mg is almost as fast as 5mg (what?) . I waiting 4 weeks for connection to find out my service will only get a maximum of 1.5mb. Verizon's reply? Too bad. My service goes down for hours at a time and the technical dept. claims it isn't a problem with their lines. My Mac is running OSX 10.5.6 with 2.4 GHz, 2 GB memory, all software updates complete and I have no software or hardware issues. When the line goes down I take my laptop down the street and guess what? No connection problems. So how is a problem with my computer and not their lines? By the way, they don't run a line check when I call about this problem. They will run a line test in the day but not at night when the connection is lost. Why? They have no logical explanation. When they eventually agreed to run a test on the line they told me the line is slower than normal for a 1.5 mg and when I ask what I can do they say not much because I need to share with other people in the area (what?) Unfortunately, in my area I have no other options and they know this so they are not working at resolving any issues... I'm angry, frustrated and I hope someone while get around to setting these people straight one day... Don't look to me because my nerves are shot and I've lost all hope.

I was looking for a cheaper phone plan and all the info at Verizon wireless said I could get the two phones for me and my girlfriend plus the five gig internet plan for as much as I'm paying for just the phone service I was paying for at US Cellular because US Cellular was still screwing me over by springing surprise bills on me whenever they felt like billing me for whatever reason.

The internet service is terrible. I pretty much bought it for my girlfriend, who lives for the net. Well, I soon found out that 5 gig's is nowhere near the amount she needs in a one month billing cycle. All of a sudden a 60 dollar service turned into a 310 dollar service thanks to the extra 25 cent a megabyte after the 5 gigs are used. Wow. One month My bill was 860 bucks because we went over by 3 gigs. I just think that's ridiculous and I don't understand why anyone would keep that service. I got rid of it in a heartbeat but what do you know, They rape you with cancellation fees so between my canceling my US Cellular service and starting one with verizon and their internet, I've wasted about 3,000 bucks within a four month period on cell phone plan banther. Tell me, how is that fair?

I ordered Verizon DSL service and bundled it with my existing phone service. The first agent with whom I placed my order somehow canceled my order which delayed my service delivery date and required me to return original group of hardware they sent. When we finally did install Verizon's DSL service we were inundated with malware and other special offers we did not want. It even had signed us up for pay services we did not ask for and was quite difficult to cancel.

We then found out that our printer was not working with their router. I called the technical support center and after about 7 minutes of menus, finally spoke to a human being. After many unhelpful suggestions (like plugging our network computer directly into one of our computers), he told me it was our printer's fault. My husband used to own a networking server company and we knew that was not the problem but the Verizon agent still connected to the Brother Company (and then hung up). The total call time was 1.5 hours and the Brother Company was able to determine it was the router that Verizon had forced us to purchase was sending invalid IP addresses.

I then called Verizon, waited through their menu, had to explain everything all over again and then was hung up on or disconnected (not sure which). I called back, waited through the menu, connected to someone who then transferred me to the wrong department who then transferred me to someone who FINALLY helped me. The person who helped me then connected me to billing as she said I should get a credit for my troubles.

The person I was connected with said he could not help with DSL credits and transferred me to the other billing department. After I was connected with the other department and had explained the issues, I was disconnected/ hung up on... again. I was on the phone a total of three hours with no resolution. I was furious. I then called customer support to recoup my time and effort. I was first misconnected to another caller who was calling in and then transferred out of the country to someone who told me I could receive a 15 day credit.

I stated that did not come close to compensating me for my time and effort she then immediately extended it to 30 days. I told her it was going in the right direction but wanted to talk to her supervisor. Her supervisor sa

id she could extend my credit to 45 days (about $45). I said to please apply the credit but I wanted to speak to her supervisor as I still did not think it was enough. She connected me to Mr. L? who then stated that because I was transferred to him that meant I was unwilling to accept the previous terms and said I would receive a 15 day credit (of those 15 days we did not have service for nine days they had the original install date still in the computer even though our original agent had cancelled our order). So basically for my time and effort, they were willing to credit me $6 of usable service.

We have been getting charged $32.99 per month for several years for DSL for service that is only capable of at maximum 1gbps. We tried to get 3gbps and were told we could only to be told otherwise afterward. As a result of both of these problems Verizon's Customer Solution Center committed to allow us to have 6 months of free DSL. Four months into them NOT doing that on our bill they changed the offer to 6 months of $17.99 per month.

After another 3 months of not doing that they gave us 1 month free but took away our bundle discount to still steal $1.25 from us. This month yet again we are being charged, this time $31.99. All other Verizon customers get 1gps for no more than $21.99 but we continue to be overcharged every month and any and all offers or claims made by Verizon's Consumer Solution Center are not upheld.

We've been calling Verizon every month for almost a year now. We want retribution for all the over charges, on average $14.00/per month since the start of our service in April of 2005 plus the 6 months free which has never happened, and we should be paying no more than $17.99 a month for 1gbps DSL because it is Verizon's fault that the lines aren't being upgraded in our town, not ours. We have NO other available service provider in this area and we resent being ripped off by the one phone company here simply because they can.

The trouble started with static on the line. We called for repair and a technician came and found no problem with inside wiring or equipment. They left and I received a text message that the problem had been fixed...but it wasn't. I called again. They came again. This time we lost telephone and DSL entirely for 4 days! After more calls to Repair, the phone started to work again, but DSL was still not working. We called DSL repair. They came and declared that there was no problem with the inside wiring or equipment. They left saying it would have to be fixed through the central office.

Afte some days with no repair, we called again. They sent someone out again. Again they said that there was not problem with the inside wiring or equipment and it would be fixed through the central office. A couple more days passed and I called to cancel the service. The rep was much more concerned than the repair reps and said she would escalate the repair. She transferred me to someone else who was more concerned sounding, and he scheduled another appointment for a technician to come to the apartment. They came...nothing wrong with the inside wiring or equipment...would have to be fixed from the central office. 24 hours later, I called to cancel all Verizon service, but that office was closed. I called the repair office again for a status update, and they scheduled another date for yet another technician to come out. Are you counting???

Each time, my 88 year old mother has to sit in her apartment for up to 10 hours because they will not give a more specific time. She is on a fixed income, so more expensive options are not manageable. Short of disconnecting and getting a cable service, what can be done to make Verizon repair and then compensate for all of this? Thank you!

I am angry at Verizon. Back in early February, we informed Verizon of our intention of moving our business phone and DSL service to another location in another city some 10 miles away. Due to the uncertainties of contractors and their schedules, twice I had to move the date of the switch. When it came time to make the switch, almost absolutely nothing was done according to our requests. Trying to get it rectified required at least 10-15 phone calls in a four-day period, and I became so exasperated I wanted to smack somebody through the telephone lines.

Finally, one of our secretaries at another of our locations seemingly managed to accomplish the task. Or so we thought. Until today, 4/7/2009. Today, I discovered that the old telephone line with the DSL was never cancelled and that it is just sitting there racking up monthly charges, even though we have not used the line and have not even been at the listed location for that line for two months now and had requested the service to be cancelled at that location back in February. While trying once again to rectify the situation, I was put on hold, transferred, put on hold again, transferred again and finally was told that I would have to be transferred again and put on hold. A total of 45 minutes had already transpired and at this point, out of complete frustration, I hung up on the agents.

If this isn't enough, compound this with the fact that in January, I had ordered Verizon DSL for my home and had a similar experience, cancelled and went with Mediacom Cable internet instead. If I had a choice for landline service at our business location, I wouldn't even remotely consider Verizon anymore. The frustration factor with shoddy customer service is enough to drive me away for a lifetime. At this point, if it weren't for the fact that our phone and email with Verizon is well-established in the minds of our customers, I would call Mediacom and give them our internet business, and our phone business. Right now I am a customer, not loyal, and wishing I were anything but a Verizon customer.

Lost time, lost use of services

overbilling of my services

Making me pay bills that was over my financial ability. I have chidren to feed and a son in college that I need to stay in contact with. I need my internet sevices to complete a lot of my business

On 2/14/08 signed up at the Paramus Park mall for Triple Play + free TV for $95.00/mo, according to sales person included free installation (this was for my previous address at my home in Bergenfield, where I lived until I sold it on 11/25/08). On 3/12/08 installation was made and as instructed by the installer, I registered on line to receive the free T.V. This would also confirm to Verizon of their commitment to me for Triple Play billing.

Their 1st bill to me,and consequent bills were as follows: 1. dated 3/22/08 - $154.90 pd-4/15/08 2. 4/22/08 - 284.35 pd-5/17/08 3. 5/22/08 - 185.84 pd-6/16/08 4. 6/22/08 - 158.87 pd-7/17/08 5. 7/22/08 - 160.62 not rece'd 6. 8/22/08 267.24 included #5 I called Verizon why my credit for all the previous months not yet issued, always received the same response, it takes a few billing cycles to issue. Starting with 1st one, everytime I received a bill(3rd and consequent bills were sent via the internet) I called Verizon to request correction of the bills and request credit for previous payments for invoices incorrectly issued. Although I had the name of the previous customer service rep. and or a Code or Trouble Ticket number, everytime I called I had to provided the same information to that customer service rep. I continued to pay the incorrect bill as I feared my excellent credit being tarnished.

Finally in Aug.08 I called complained once again regarding non-receipt of the credit. I informed the rep. I would start making payments for the amount I should of been paying, which according to them was $120-130 including the taxes. I paid all bill right up to the last bill due on 11/17 paid 11/06/08. On 11/21/08 I called Verizon to inform them I had sold my home and was moving and requested them to disconnect as of 12/01. They have me the address to return their equipmen and informed me they would forward my credit & any charges due to my new address. I received their final bill dated 12/15 in the amount of $371.16 Once again I called looking for the credit. The following week received bill for $330.63 a credit of around $40.00. On 1/7/09 I called, spoke to a Ms. Medina informed her the whole story regarding the impending credit, which which I'm certain, would show they owe me a refund. Her advice hold on to this final bill she would see to it that the credit was issued and mailed. No further calls, bills or any type of correspondence received from Verizon.

On 3/27/08 I received a letter from a collection agency, attempting to collect amount on the last Verizon bill. I was shocked and angry.I am a retired individual with an excellent credit score and financial history and quite concerned of the consequences and affect this may have. Kindly advise what course of action I can take at this point. Thank you.

when a signed up the service, they told me my monthly payment is $99/mo, with two phone lines and 7.0mb DSL internet. But now when i got my bill it says i own them $600 something. I had the service for about 3 months. I paid them $350 already for the signing up fee. so now for three months i own them about $1000 dollars. this is stupid.

verizon promised me 99.95 for direct tv internet and telephone service I have called several times as they are over charing me by $60.00 a month, and I have tried to straighten this out, I have been put on hold and given the run around and been sent to another country put on hold for over an hour to try to resolve this issue and finally given up! I work two jobs so I don't have alot of time.

I just want my money back and to switch carriers and get rid of this awful company they could promise me service free and I still would not have them. In order to use the internet i have to turn the modem off and on every day otherwise I cannot connect to the internet they only thing that works good is the tv and they don't have fios in this area. Someone please help me get my money back I have just been cut to part time at my full time job so i sure could use the money .

I do not have enough money to pay all of my bills and am getting charged late fees if I do not pay on time

they said that they will serve high speed internet but I couldn't make it speedier.

I signed up with Verizon for a bundle service, they told me that the 3 services which are phone,internet and cable are in one. They told me that the Television will be serviced through Direct Tv, which didn't matter but then a month after I recieved a call from direct tv informing that because i am a new customer i will be qualified for a promotion that includes premium channels for 4 months for free; i accepted and the customer rep. asked me if i will be interested in a NFL Sunday ticket, i told him no cause i don't know anything about football and i live with my mother.

After seeing a very high bill for 2 full months i called up Verizon to ask why and they told me that Direct Tv is charging me for NFL channel i replied that couldn't be possible because i told them i wasn't interested in football but they where charging me 74.99 and i clearly remember asking the customer rep. if they will be any charges because i just had a baby and i can't afford any extra charges. he said no its a promotion for 4 months and after that if you don't cancel you would be charged

.Eventually i called Direct Tv and they explained to me that because i accepted the promotion for the premium channels that the Nfl Sunday Ticket was charged. now i think thats just ridiculous given that its 74.99 for that 1 channel and that the same amount per month for my Bundled service. i didn't get a positive response, so therefore i would like to cancel or be reimbursed for the months i was charged wrongfully but they said i have to pay $300 to cancel. i would like consumer affairs to help me cancel without paying the termination of service fee or have them reimbursed my money.

i thought to myself i shouldn't be dealing with Direct Tv because i signed up with Verizon for a bundle service for 74.99 which they said included 6 months free internet. why would i in my right mind accept a additional 74.99 for a channel i don't watch or even knew was on until i called Verizon. i need help as i lost my job from last year and my mom is struggling to pay this sum every month..

My mother is 62 and she is struggling to help me hold down the bills per month as for now i just have a weekend job. for us to be paying an additional 74.99 per month its ridiculous given the circumstances that we didn't even accept the terms of paying for something we don't consume. please help us. thank you. i just need to cancel or get my money back.

i had verizon dsl. had is a misnomer because the system was out almost as much as it was in. customer service people had no answers as to why. when the last customer service person i contacted told me that i would have to get rid of my antivirus and firewall software to solve the problem i closed my verizon dsl account and switched to cablevision. then my problems escalated. even though i had followed the termination directions to a tee, verizon kept billing me, ignoring my protests to the billing, raising the price month after month and finally reported me to a collection agency.

my credit score went south. collection agency personnel acknowledged receiving my documentation attesting to the termination and return of the modem [that verizon was claiming had not been returned] but said they could not do anything further. they kept advising me to pay what verizon was claiming i owed and then sue verizon if i wanted the money returned. for more assistance the collection agency advised me to contact verizon.

when i tried that verizon claimed that my records were with a collection agency and that they could do nothing more. i finally contacted the better business bureau which miraculously located someone at verizon who somehow managed to find documents which indicated that my case had been closed and that i owed no money to verizon. my credit reports were corrected and i consider myself to have come out luckier than alot of other folks. i have a huge file of email and recordings of phone contacts with all the details or this odyssey. i would not do business again with verizon if my life depended on it.

Verizon High Speed Internet continued to charge me for a service that I had canceled. The first time I called to cancel the service, StarPlay, I was on the phone for 40 mins, while the customer service rep canceled my serivce. Then on my next bill, the service had not been canceled and they continued to charge me for this service. I called a second time in which they finally credited by bill. However on the third bill after calling to cancel the service, they did not refund me for the entire amount. I called customer service again for the 3rd time.

During this 3rd call to customer service I was route to 4 different departments, until I was finally routed to the appropriate individual. When I spoke to this individual and complained about the service and asked to speak to their supervisor, she refused to connect me. I asked three times. Instead she connected me to the customer resolution department. I explained my situation to that department and they placed me on hold to try to figure out how to file a formal compliant. I was on hold for 20 mins, then got routed back to customer serivce, without speaking to anyone at customer resolution again. I asked customer serivce to route me back to customer resolution and then my call was dropped. This type of customer service is unacceptable.

The amount of time I spend speaking to different customer service reps and being on hold as wasted value time in which I can be earning my living. I have spent approximately 2 hours or $100 of my time speaking to Verizon customer service.

On or about Jan 19, 2009, I returned home for the holidays to find my DSL service not working. I called Verizon and inquired why it was not working. After a long wait on hold Miss G claimed that the service was turned off in error on Dec. 22, 2008. I requested that the service please be turned back on. She said she would have it on by that Friday (Jan.23, 2009). The service was not turned back on.

I called again on or about Jan. 26, 2009 and was very distrubed at the results. I have had DSL at least 3-4 years, now Miss G, whom I spoke to said that they can not turn me on, because there is no slot in the system. I said that was not my problem, the service was turned off in your error and I would please like my service back on. She said she would forward the report to engineering and I would hear back in 24 hours. I never heard anything back from them.

I called one time in Feb and received no satisfaction. I called on March 9, 2009 and ask to speak to a Supervisor and was not allow to do so, I was told a supervisor would call me back during that day. No one called back. I spoke to a Miss W, who also said she would turn it over to engineering and I would hear back in 24 hours. I have not heard a word. I would like my service turned back on, and would like compensation for the trouble it has cause not having internet service since December 22, 2008. Thank you for your time and consideration.

I have two school age children who rely on the internet for school projects and reports, I myself do a number of things, including paying bills online.

On or about Jan 19, 2009, I returned home for the holidays to find my DSL service not working. I called Verizon and inquired why it was not working. After a long wait on hold Miss G claimed that the service was turned off in error on Dec. 22, 2008. I requested that the service please be turned back on. She said she would have it on by that Friday (Jan.23, 2009). The service was not turned back on. I called again on or about Jan. 26, 2009 and was very distrubed at the results.

I have had DSL at least 3-4 years, now Miss G, whom I spoke to said that they can not turn me on, because there is no slot in the system. I said that was not my problem, the service was turned off in your error and I would please like my service back on. She said she would forward the report to engineering and I would hear back in 24 hours. I never heard anything back from them. I called one time in Feb and received no satisfaction.

I called on March 9, 2009 and ask to speak to a Supervisor and was not allow to do so, I was told a supervisor would call me back during that day. No one called back. I spoke to a Miss W, who also said she would turn it over to engineering and I would hear back in 24 hours. I have not heard a word. I would like my service turned back on, and would like compensation for the trouble it has cause not having internet service since December 22, 2008.

On or about Jan 19, 2009, I returned home for the holidays to find my DSL service not working. I called Verizon and inquired why it was not working. After a long wait on hold Miss Greco claimed that the service was turned off in error on Dec. 22, 2008. I requested that the service please be turned back on. She said she would have it on by that Friday (Jan.23, 2009). The service was not turned back on. I called again on or about Jan. 26, 2009 and was very distrubed at the results.

I have had DSL at least 3-4 years, now Miss Goff, whom I spoke to said that they can not turn me on, because there is no slot in the system. I said that was not my problem, the service was turned off in your error and I would please like my service back on. She said she would forward the report to engineering and I would hear back in 24 hours. I never heard anything back from them. I called one time in Feb and received not satisfaction.

I called on March 9, 2009 and ask to speak to a Supervisor and was not allow to do so, I was told a supervisor would call me back during that day. No one called back. I spoke to a Miss Walker, who also said she would turn it over to engineering and I would hear back in 24 hours. I have not heard a word. I would like my service turned back on, and would like compensation for the trouble it has cause not having internet service since December 22, 2008.

I have two school age children who rely on the internet for school projects and reports, I myself do a number of things, including paying bills online.

Verizon is attempting to charge me for internet service I never recieved.

Monetary and emotional damage and a lot of wasted time, due to Verizon skipping out on an appointment, not returning phone calls and refusing to refund any money and charging me cancellation fees for a service that never existed for one second to begin with.

I received verizon October 18 2008 the deal was 94.99 for the triple package (tv, phone and internet) which the package on the flyer i received in the mail also included free DVR free service for a month and free installation. well i got my first bill and it over 200 dollars. this is after never recieving a bill from them and decided to go online to check my bill

after calling for a few weeks a supervisor decided to credit my account for one month however the also have many different chargers on my account which i did not request like on demand game and movies i did not request. I had told the repersentative i am 81 years old and living on a budget and after she broke down the package deal to me with the taxes i told her i can afford that but of course many other charged were on my account. i informed them i would be making the full payment until they get my bill right and because of that they told me the contract was broken and my 94.99 bill jumped to 169.00 in January and Febuary with no one informing me of this.

Verizon is a scam artist and i keep asking them to rectify this issue and bring my january and Febuary bill back to 94.99 and i will pay it because i sure cant afford this 167.00 per month. I did disconnect the TV but i had to keep the internet and phone since im raising 3 grandkids 9, 11 and 13 and they received their homework assignment via the internet. so far i been transferred from dept to dept with no resolution at this point

verizon has been calling to to inform me i have to pay that amount and i lost my services

I opened an account for phone service with Verizon Freedom Value because of a $19.99 promotion 2007.n At the begginning, I was placed under a different plan(higher).I called right away after the first bill, then after I was always calling to make adjustments to my account for the proper credit. In 2008 I was sent another letter from Verizon that my 12 month promo was ending and as a valued customer stay on that plan for $26.99 "NO action is required on your part." for the same plan.

Still calling up each month to get the corrected adjustments. I temp. suspended my service for a move in June. The Phone Rep said no problem, all will be the same I even gave her a reconnection date and called in. To add to the mess I was even charged for Internet when my phone was temp. suspended for a move in June 2008. I was told nothing would be effected.... WRONG! I come to find out. I was being billed for July internet service. I called the agent(internet)and was not believing me, she said it showed usage. How can that be? I told her. She said you show usage on your account.

I had to suggest a three way call with Customer Service Phone area to prove my point, that I had no phone service. I suggested the conference because the agent(internet) said I had usage in July and August. The Customer Service phone side said if I had no phone, I could not have used the internet. I was to be credited. Here it is February 2009 no credit. I have called every month about my bill. I have spoken with Supervisor's and told that Escaltions departments will call me back and no call. I gave 3 numbers to reach me, not a call.

Today, I called again for HELP. I put all my phone bills in front of me names, dates and time since 2007. I spoke to a customer service Mrs. P, I asked for a supervisor right away and she said they are trained to take the calls and assist. I told her it was complicated and last time I spoke to a Superviser Mr. M. So I spent time telling her my situation because she can give me any adjustments. Well half hour later she was reading her notes and I said I called and there was such dought in her voice, it was horrible. She then transfered me to the Escalations department. There I spoke to Mrs. W she was very uprupt, did not listen to my concerns. All she did was read off what was on her computer then over analyze saying" I was credited already " discussing the 2007.

I told her I had my accounts in front of me and went through it, she started questioning me very stern "when?" when was the credit. I fumbled a couple of times trying to get the info , at that point is when she started to really lay into me, she was now not trying to listen or help me. She placed me on hold for a bit and came back and started reading off the computer , you have this credit, I told her that is not my fault that I was credited. Alot of those are from before and was based on my promo letter. She said " Verizon has been paying you."

Unbelievable that is the service I am getting. She said "you only get it for a year." I told her I had the letters to prove to her and red it to her. I told her I could fax it. She said " No, you do not need to fax it". She was over talking me and she did NOT help me with my concern. She totally stopped trying to help me. I told her we are not addressing the issue. She only read to me the past credits and was not dealing with the current problem. She was over talking me and talking at the same time I was. I told her I am the customer please listen to me. She kept talking over me. She was not listening to my concern and she said" you just dont like what you are hearing." I was in shock.

I have spent more time than I need to with Verizon. I have stayed with them for the Promotion. Earlier last year I tried to disconmnect service and was credited back the appropriate amount with one of the Supervisors. I have a child at home and need landline including not getting hit with an early termination from the internet.

Called on 2/15 to notify them about problems with internet staying connected and speed. They set up an appointment for Tues 2/17 from 8-12, during which time someone needed to be home. No one showed up on 2/17 so I called Verizon and they told me someone missed communicated and there was no free appointment for 2/17.

I then made an appointment for 2/18 from 8-5, during which time someone needed to be home again. Jeanie the agent I talked to said they should be there closer to 2:00 though. Again, no one showed up. So I called Verizon again and they made an appointment for Thurs. 2/19 from 8-12. After no one showed up, I called at around 1:00 and they said he was on his way.

I called again around at 2:40 and was told the same thing but this time someone did show up. The man put a new line in just for the DSL and our speed went up to 1000 kbps, which is the speed we are paying for. After 2 hours the internet went down. The next morning, 2/20, the internet was down again and our speed was 27 kbps. So I called Verizon once again.

This time Oscar told me he would look into this and call me back. He called be back at 9:07 and said Central office needed to call me to set up another appointment. At 9:24, central office called and set up an appointment for 1-5 on 2/20. So again, I sat home during this time and NO ONE showed up. I called Verizon after 5:00 and they told me that the appointment is now open until 7:00 tonight 2/20. It is now 7:28pm and still no one has shown up.

I have been sitting home for days waiting for a tech support during my vacation time. I am paying for a service that I can not use. They are also saying that my house is 80, 300 feet away and thier max distance is 80,000 feet away. So why are they offering service to me, if they can't provide it???

I was switching from Time Warner to Verizon. I called to order a High Speed Internet and land phone bundle. He made me verify my choice and told me that I would be getting a kit in the mail to download for Internet Services. I ordered on Jan. 27, 2009 and I would be on Verizon by Feb. 2. While I was waiting for the kit, I recieved a letter from Verizon stating that they tried getting in contact with me for verification but couldn't so if I didn't call them at a certain date that they would cancel my order. Tried calling them no answer. Finally after calling several numbers, I got hold of somebody and they said that they would call me for Verification. (didn't I just do that?)

So they called me on a Monday morning & went through the process again. No one was telling me what was going on and when I would get the bundle installed so I called them up. Now about this time after the verification (Feb 12) my digital phone account was shut off from TW. Called them up & they told me that my account was cancelled because Verizon had my Phone Line. But anyway, Verizon said that they would send someone to my house to install the stuff on Feb 12. The tech came and told me that if he installed the phone that I would only be getting Dial-up on the Computer. HUH? Wasn't or didn't I order High Speed Internet with Land phone and they said that it is available in my area? But the tech said he couldn't do it the way I ordered it so naturally I told him to forget it.

Verizon,no matter who I called just kept directing me in circles giving me no help whatsoever. So at this point I thought I'll stick with TW. But they told me that in order to come back to them I would have become part of Verizon first. In other words-get their stuff installed which was what I was trying to do in the first place. At the present moment (Feb.17,2009) I still have the Earthlink Roadrunner working. I still have the Modem they they installed on my computer. I do not have any phone service at all because TW shut that part down and Verizon now has my line. I used to have Digital Phone that didn't work as good as advertised, hence my change to Verizon.

I called Verizon again today and the lady there Ms. Gaskin told me that TW still had my line. Now I did call TW and they told me twice that they cancelled my phone line with them and that Verizon had it now. I blew a gasket at this time. Ms.Gaskin reordered what I already ordered on Jan.27. I had to go to another taped Verification process. She said that someone will be there at my house from Verizon on Feb.25. HERE WE GO AGAIN!

Time Warners' service was unbelievably atrocious. I had them for at least 7 years and it was pretty good but then their service went down the drain. But that's another complaint. Now I'm trying to switch to Verizon and they are giving me a rough time. Right now I am in limbo. I can't switch back and who knows with Verizon. All I can do is wait until Feb 25. Hope that the Tech that they send does it correctly and then Stays that way for awhile.

I have to use the Verizon minutes on the cell phone and that is costing me more money

In October of 2008, we decided to update our cell phones since we were moving from Vancouver, WA to Richland, WA in November & were with Qwest at the time. We had learned that Qwest didn't service in Richland for DSL & that they had merged with Verizon. When we (my husband, Mike & I) got our new cell phones, we were under the understanding that it was going to be a continuation of our old contract, which was due to end around November or December. It was not explained to us that it was going to be a brand new 2 year contract. We signed a paper stating we got our new phones from Qwest but had not signed a contract from Verizon Wireless. They had even sent a paper in December stating that we had not signed a contract & that we needed to sign it in order not to get bumped to a one year plan.

Meanwhile, in an attempt to get a package deal I called Verizon's DSL department on my cell phone (which is under Verizon's name) to set up for our new in Richland. The apartment I had originally signed up for wasn't working out so I called Verizon Wireless back to let them know to put the order on hold until we found a more stable place to live. I was told that it was not a problem & everything was put on hold. A day later, I received an automated call confirming hook-up to the apartment I had previously put on hold.

I called again on my cell phone to figure out why this order was still being processed. I was put on hold, transferred from department to department, hung up on at one point (at this point I called back the department I was on hold to) before I was told that we basically had to cancel the whole order & start all over again. I had to call a different department(Retention) to cancel it but was able to start a new account with department I was talking to. At this point, I'm thinking that's a little odd but I proceeded to order new service. After ordering new service to the new apartment, I called the other department on my cell phone to cancel the old service. The next day, I still get an automated call stating that we now have service to the apartment I had originally put on hold.

Again, I called on my cell phone to make sure I wasn't going to get charged for that service since I told them I didn't want it. I was reassured that I wasn't going to get charged & the only order they see going through was for the new apartment. I get a date of November 5th for the hook-up. November 5th comes & no technician had showed up. I called Verizon DSL at 4PM on my cell phone to see what was amiss & found out that the date was moved to November 21st. By now, I'm getting very impatient because I pay my bills online. It never occurred to me at this point that I'm incurring a lot of minutes on my cell phone by calling their DSL department.

Again, I was put on hold for at least 10 minutes at a time which often lead to be hung up on & me calling back the department they were transferring me to. Some of the representatives didn't even speak English & the connection sounded like it was overseas at times. Finally, I get a hold of Ann at Consumer Solutions department to figure out why I don't have service yet. They didn't have anyone to send out until November 21st. I protested at this point. They put me on hold to call someone to see if they could get it changed. When the representative came back, she had us on a 3 way call with the senior technician. After realizing how upset I was, he promised that a technician would be out November 9th, the following Monday & that I would be hooked up. I'm having my doubts at this point but gave them the benefit of the doubt since I was talking to a supervisor.

Meanwhile, the original person I had talked to tried setting me up on a dial-up connection through the modem they had sent me. She told me to wait an hour & that everything should be set up to where I could get on the internet. She gave me specific instructions on how to do it. She also promised to call me back on Monday to make sure that I got my DSL set up. I followed her instructions & even waited another hour to be sure. I was still unable to access the internet & didn't have anyone to call at this point because that department was closed. I tried calling the same number the next day & got someone different. They knew nothing about the modem having that capability & wasn't able to guide me any further. So I take a few deep breaths & decide to hold out until Monday.

Monday comes & goes no call or technician. I'm irate at this point. I call that same department on my cell phone to find out they can't help me until the 21st of November. I protest, they put me on hold again & come back with the 15th of November. I told them if I my internet wasn't hooked up by the following day, I was going to cancel my order altogether. They told me that they couldn't promise hook-up. With that, I said that I wanted to cancel my order. They transfer me to another department that can cancel my order. As I'm on hold for another 20 minutes, I get sick of waiting & hang up. I call back that department on my cell phone that I was on hold with. I told that person that I didn't want to be put on hold, promised a different date or any other sales tactic & all I want is to be cancelled.

After all was said & done I told that person that, sadly, they were the most helpful out of everyone I had talked to so far. During this whole mess, my wireless bill had gone to the one-billing department so I could get the package deal & had not been let go after I cancelled. One-billing would pay the wireless department & I never got a bill for my cell phone. In December, I use my private landline to call one-billing to find out who & how much I was supposed to pay. Again, I'm put on hold, transferred from one department to another & hung up on. I call them back on the landline & finally track where my bill needed to be paid. I found out that I had incurred $50 in overage charges for November from talking to Verizon DSL on my cell phone.

I went through the whole bill & tracked down the various numbers I had used to call them as well as other 800ish numbers since they were the only ones I had used those kinds of numbers on that month. Approximately 39% of my cell phone bill was to Verizon DSL. I had incurred a $214 bill for November, which I refuse to pay. Because of the mess we had with DSL & even finding out what we owed, we decided to cancel their service altogether. We went to the nearest Verizon Wireless shop to state our intentions. They referred us to their customer service because sales werent authorized to cancel accounts.

My husband had talked to Reggie G who stated that somehow our 2 year contract was electronically signed & that we have every right to cancel at that point because we werent the ones that signed it. We were told to gather all of our equipment & bring it back to the nearest Verizon Wireless shop to get a fall refund. The salesperson that took care of us was supposed to fax the contract & receipt back to him so that we could have our cancellation fees waived. Reggie also promised to call us on February 22nd to make sure everything was handled. We went home & gathered all of our equipment. Upon bringing it back to the Verizon Wireless shop, the salesperson had confirmed with his supervisor & told us that they werent allowed to refund equipment that was sold & dated more than 30 days. The sales associate took it upon himself to call customer service to see if he could help us any further. In the end, he was told the same as his supervisor & couldnt find the supervisor we had originally talked to. Now, we're not only stuck with equipment that's not being used & taking up valuable space but also with a big bill that we shouldn't have to pay even half of.

when we recieved our verizon dsl and phone service last year in 08. the dsl modem we got last year worked when it wanted to. it kept resetting it self and i found out that with the model of that modem it does that and verizon does nothing about it. sometimes it would be on for days without interruption and the days it would act on and off like a light switch. all three lights on the modem would be on and then we get a red light where there should be internet indication and we would have to trouble shoot the modem for minutes to hours. we had to have a service call done because not only were we not able to get connection we sometimes had to leave the modem cords out of the sockets for hours hoping they reset and the reset button did nothing.

saturday 7th of feb 09 we had to have a service done on it and we found out that they had been telling us wrong information on how to hook up the modem. certain wires had to be connected with filters. we knew this but one particular one was not and we had been told this for months and our dsl connection would be fast then slow without warning. after the rep left the connection was fast but i asked why did they tell us those wrong ways to hook up the modem and he said he didn't understand why they said that as well. He acted really surprised but my son knows about computers yet he also followed the instructions on hooking it up from the cd and still they gave us wrong info.

today feb 20th 09 sunday the modem has been red lighting for 2 days. it was out for hours saturday the 14th 09 and was the same friday the day before. these modems are terrible and verizon customer service is terrible for telling us wrong info and even leaving us to have bad connections for months on end. they gave us other modems to trouble shoot and they were all the same. its the modems and they know it but they refuse to give people other newer models i believe in certain areas or maybe for other reasons. while my son was on the phone with them that day the modem wouldn't come on anymore our new computer OS failed. why? we don't know. they told him to just use the modem cord and see if the modem connects without having to split the line?

my son tried it, he had to go in the other room to speak to them with the other phone line and then while he was on the phone with them he came back the pc froze. nothing could be done, he couldn't do anything. everything was locked like the pc had been hacked or attacked internally. we had to reinstall the operation system. its a new computer and we lost files and all the new software that comes with it. most stuff we couldn't reinstall because it had no disk, it was installed with the purchase. verizon is terrible and i don't know who is worse them or AT&T or those other phone companies. they over bill and keep doing it until they wish. thats another story.

they billed us for call waiting and they had never turned it on. (too long a story with these people) this model of modems the 6100f is garbage and i think no matter what it will fail to do anything worth keeping it. all last year we had troubles with this modem and now it even continues when they say the modem was hooked up improperly supposedly fixed. verizon is a joke. if i don't complain this continues.

lost of computer operating system and all data at the time. dell doesn't know what happened. we don't either. the last program installed was verizons start up cd. but it was not in use. last year we had another computer using the dsl and it was worst. the new pc is a little better with it but it still [bad]. verizon knows the something is wrong with the service and the modem. so our new computer took a hit from some unknown source and we now have lost whatever we did and due to re installation of the OS can never get it back.

You are given every impression that you are signing up for unlimited service on the verizon broadband. Just wait until you get your first bill and you go over the 5g they set. What a play on words. I have a friend that got unlimited when they started. Another way they found out how to sock it to the consumer.

What do you do. I live in a very rual area and this is the only way to really get high speed. Tried Wild Blue, not much better than dial up. Frustrated.

I am a disabled Iraq War Veteran. I can not work and I use my computer from home as an advocate for other injured and disabled veterans. On Tuesday Feb 3rd 2009 I called and put in a termination order for Tuesday Feb 10. I am switching to another service in an attempt to save money on a fixed income. VERIZON went ahead and disconnected the service on Thursday the 5th. I was actually working on another soldiers claim when the internet went out.

I called VERIZON at 1 in the morning after messing around in my home for an hour trying to figure out the problem and was informed that there is nothing that can be done and I would have to call the following morning. I called again the morning of the 6th and again I was told that nothing could be done. This is how VERIZON treats it's veterans people.

I still have VERIZON wireless but trust me I will be doing everything I can to get out of that service now. VERIZON is a shady and dishonest company. Their Corporate Code of Conduct is bull. As a veteran who defended the right for companies like VERIZON, ENRON and BEAR STERNS to operate and cheat the American public I want to apologize to the American people for not doing more to stop this type of illegal / immoral behavior from happening. Getting Saddam was a priority and perhaps now we should continue and go after the real terrorist, Corporate America.

I accepted an offer by verizon for unlimited broadband service as am handicapped and there are no other options available here in the area I live in. TI was told the connection was unlimited and was never told of any 5 GB limit at the time I opened this account. Verizon personnel told me after 4 months a service and after my new card were paid for in full along with all past balances due for services and equipment bout with the card that there was a 5 GB limit ion my account.

I also use a program offered by verizon in conjunction with rhapsody for music downloads. This is placed directly on my wireless account and am charged 14.99 a month for it along with the 59.99 a month for broadband service. Yesterday after using Versions program and having a new phone on my acct with 2 yr renewal of service I have been throttled back to 400 kb as a result of using the verizon/ rhapsody program that allows downloading music to your computer with a subscription they offer being the 14.99 a month.

As a result of what they sold me on the rhapsody program I went over the 5 GB limit. Seems to me there is a legal conflict here. Where a company can tell someone one thing then do another based on there own profiting of your service agreement offered by them? Limiting and falsely advertising the availability to serve especially to someone like myself who is disabled and relies heavily upon computer broadband for enhancing their limited life. Am I write or wrong?

My verizon.net e-mail account was transferred without warning to fairpoint. When I tried to log on, I received a verizon message indicating I could access stored messages at my verizon account until 4/1/09. I was unable to access my account to retrieve stored e-mails and contacts. I spent 30+ minutes on live chat - can't get anyone on the phone - and the person only referred me back to Fairpoint (which of course does not have any record of my e-mail account).

I have no e-mail and no way to retrieve any of my old e-mail information. I feel Verizon has behaved fraudulently. I am not seeking to take legal action, only for others to be aware that Verizon DSL services are unacceptable.

I only have internet!Keep in mind I have only had it 12 days. In total I have been charged for 4 routers.. Account Summary Previous Charges $108.80 Payment Received. Thank You. - $108.80 Router was on this bill too!! Plus set up charges and over a month I didnt have interenet!!!!!!! New Charges Verizon Broadband Services High Speed Internet Services for - Verizon High Speed Internet Jan 25 - Feb 24 $19.99 - Modem Router Combo Jan 5 $54.99 - Modem Router Combo Jan 15 $54.99 - Service Credit - $19.35 - State Tax $5.50 Total High Speed Internet Services for $116.12 Total Verizon Broadband Services $116.12 Total New Charges $116.12 this money is comming out of my ACCOUNT and I can't do anything about it I just tried! This is a warning to everyone always keep track of everthing!!!!!!!!!

Well they are forcing me to pay for the routers..So I have to pay $116.12 for something I dont have.. I have now paid for 4 routers and months internet I did not have.

Verizon offers a 3 meg download service but all they end up getting most of the time is 1 meg download speed. so why do I have to pay for a 3 meg service.

Can't run my computer on internet with such slow speed. A video, movies, and programs get crupted or can't use certain sites at all. I have to cancel online accounts that I payed for cause I can't use them anymore cause of verizon.

we were told our internet service would be ready on wednesday 1.21.09, yet as of today (tuesday 1.27.09) we still have no service. when we called on the night of the 21st to ask why there's no service, we were told there was a problem on THEIR end and that a tech would be sent to check it out. when no tech showed up the next day, we called to be told that since we received a call (an automated call where you can't even let them know they're wrong) that our service is up, the tech was cancelled. after letting them know there's still no service, they scheduled a tech for that friday. the tech took THREE minutes at our place, only to say they hadn't run the line correctly and we'd have internet in a few hours.

that friday around 10pm i called (the tech came around 3pm) to complain of still having no service. i was then told they don't know what the problem is, they'd have to get in touch with their central office and get back to me. i was told a supervisor would call me the next morning, and the night supervisor (who i was speaking with) would call around 2pm to make sure i was up to date.

not a single person called me that saturday! when i called saturday night, i of course was told the same thing, they don't know what the problem is. to make it worse, i'd already been hung up on twice by their reps, and to make it up about the service i was told i'd be given a 7 day credit. when i said i wanted to confirm we were not being billed yet and that our billing cycle should start when we have service, not on the 21st, i was told there's no way! our billing cycle would start on the 21st and that's what the 7 day credit was for.

so basically, they're giving me credit for the days they failed to give me service since normally they would have billed me for it. when on monday 1.26.09 we still had no service we called them again. this time, we were told that verizon was doing updates which has been effecting our line, and the problem would take 5-7 days. this now sounds like they knew about it and just took us in circles saying they don't know the problem. if they told us from the start that our line may have delays, i would have understood. it is now a full week since our line was activated and we were supposed to have internet. yet we have no service, and still being told it may be another 24-48 hours before we possibly have service.

a year ago, I setup an unlimited broadband wireless account with Verizon. This unlimited service was advertised in the store and the representative I spoke with assured me that it was unlimted. In June I received a statement with $500 in over the limit fees. I called Verizon and spent hours getting them to reverse the fees. Since then I have been trying to stay under the 5mb allowed, but I got this service for my business and that isn't always possible. I got this service specifically because it was advertised as unlimited. I have spoken to them again and was told that there is nothing they can do. Does anyone know what legal actions I can take against them?

I am trying to limit my usage because I have serious doubts that Verizon will ever be help responsible for their unethical business practices. This limit effects my business as I have websites to upload for the restaurant I work for.

The new landlord gave consent for me to start my own internet plan off the existing house phone which is included in the rents. There was much deception and overcharging done by Verizon, which to date was never cleared up. I would like strongly to receive credit for many shortages and over charges that existed. Verizon man came to the house and he informed me that, The plan was $14.99 a month, with a free $25.00 Target Gift Card, which would come by mail, and NO initial charge to get started. I never received the $25.00 Target Gift Card and I was charged [and paid] a $19.99 initial charge, which was supposed to not exist, nor be charged! I was shorted approximately $45.00 there. That is just the start of things.

I was with limited work during the early winter months, so what I was doing was putting money down in advance, advance payments on the Verizon Wireless Internet. I found out that the many extra dollars that came to close to $200.00 literally that was paid by me- was put into the landlord's phone bill. Everytime I paid additional money, I later found out, it disappeared as a credit and it was used elsewhere. I contacted Verizon numerous time that this was an error, and for Internet payments in advance only- the phone was different from the interne and charges. The Internet was paid solely by me and for use only by me. I paid separately and the Verizon man even told me, When I leave, I can continue on the same existing internet plan at a new address. My additional money paid should not have gone to the landlord's phone bill, or anywhere, but as a Credit into the Broadband Internet, which I pay for monthly.

I dealt with Verizon via numerous e-mails, but I was never given credit for over charges. I have saved many documents, which show that I had attempted to contact Verizon about the matter. When the year was up [June 2008] I felt I was not happy with the new monthly plan. Suddenly my $14.99 amonth plan was billed as $21.00+ a month, yet I was not happy with that amount. I was seeing deals by Verizon for Internet plans, which were far cheaper. To date, I still pay the internet every month,and at the higher rate than initially agreed to, but I am still very disturbed by the hundreds of extra dollars I paid along the way, which I was not responsible for.

The Verizon Customer Service was negligent and awful with clearing up the matter because the phone service was billed to a different address when I tried to call them. Pertaining to e-mails directly to Verizon and by mail, they ignored my photocopies of proof of over payments, letter, etc. My on-line Verizon; however, was billed On-Line, paid separately, and the two bills were not paid by the same person! I am responsible for the Internet and I am not happy with so many additional payments made by me, which were removed as a credit and taken to use elsewhere. All money paid extra by me was very clearly stressed as for the Internet only, and advanced payments. The amount paid additional [I have numerous statements printed out, which shows Verizon received additional money and the money by me!] should have stayed in my Internet Account as a credit towards future payments. I had mailed to Verizon numerous photocopies with payments highlighted showing the overpayments made, but to no avail, no credit was received.

It is still very disturbing and the hundreds of additional dollars was spent by me. Currently, I am not happy with them going from a $14.99 monthly to $21.00+ a month monthly, and I keep seeing much better deals on Verizon Internet current monthly charges that I would prefer. The Customer Service was so poor and ignoring of all upon prior contacts [I have photocopies]. To include, a man [I have his e-mail] stated, I was not to be given credit and credited both. IN THE SAME E-MAIL. I was never credited a penny back for over payments made by me. I feel Verizon owes me on the payments they took additional to use elsewhere as they elected, yet it was paid in my account, for the Internet only.* It amounts to hundreds of dollars, well beyond $265.00 by March 2008. Thank You for your attention to this disturbing matter.

As quoted from [their] web page: Your Problem = Our Problem No run-arounds. No hassles. If you have an issue that we can't resolve on your first call, we'll call you back with the answer.

WE have a PROBLEM! I have spoken with customer services reps numerous times, supervisors numerous time and have gotten NOTHING but the run around! I am one VERY UPSET customer! I shut off an internet plan well within the dates of the free trial 30 days Yet I was charged the $175.00 that was promised would not be charged. I went to the local store in Cheyenne to be told they would not take back the card without the box. So I sent the card with the box to Verizon after calling multiple times, I was told that the card was never received and I did not know where the tracking number was so I was told I would have to pay the $175.00! Well Guess What? I found my tracking number a few days ago). And [they] received this DECEMBER 22!

Once I found this I call yet again and was told yet again that this charge would be removed! STILL WAITING! During this process my phone lines have been interrupted due to this fee! I was downright lied to about verizon never receiving the box and this is a complete and utter SCAM. I have filed a complaint with the Better Business Bureau before finding the tracking number and getting the run around yet again! If this is not taken care of immediately I will contact them yet again with my new complaint! I want my phones turned back on NOW with NO reconnect fee, to be compensated for not being able to use my phone, and I would like an apology for the incompetency I have experienced.

This issue has gone on for far, far to long and should have been resolved almost a month ago! I have been a customer for 10 years and have never experienced just HORRIBLE customer service from any business! I expect to hear from someone by tomorrow 1-20-09 regarding this issue! I use one phone line for storage units we own and I have not been able to call any of our tendants or possible tendants back due to this issue. My phones have been suspended for a week now.

May 23, 2008 We called to have our Verizon disconneted, as we switched to Cable. We were told we would receive a final bill of $100.41. They however did not disconnect the internet service, and this we did not know as we now had it on the cable and they told us that we were disconnected. This paid, we were still receiving monthly bills, after several calls and now plced into collections for $343.30 we are still trying to have this resolved, but to no avail.

Monthly bills still coming, now into collections

I had been trying since October of 2008 to get my service reinstated and transferred to a less expensive provider. I had very limited service, or for over a 2 month period i had not service at all. I tried calling provider, customer service was absolutely horrible, i was transferred numerous times, put on hold for hours told that because I was transferring my service to another provider that technician was not going to do service, kept being told they did not order proper equipment that they would also have to reorder.

Also told that if i didn't get their fios I would not get what I requested. I was requesting a stand alone DSL line. Left messages and nobody ever returned my call. I am not going to pay my bill, and should be reimbursed for my wait on hold using my cell phone. This very unprofessional and very rude.

I had not service for close to 3 months, and had to use my cell phone which was more than triple the amount that I pay, I am do not want to pay my bill - because I did not have service

Dishonesty and rudeness. They never told me about a large cancellation fee. they insisted that I try their dsl out for no charge. I had 6 months and now they charged me and a large cancellation fee. their story change when I called them and how rude, they passed me on and on for days.

a large fee and time from work and sick to be treated this way in our world today.

Verizon decided to turn off my DSL for no apparent reason even though I pay them monthly by automatic deduction from my checking account. Late last Spring I switched my phone service from Verizon to Vonage but kept the Verizon DSL. Everything seemed to go smoothly. My DSL was working, my phone service with Vonage was working. All of a sudden without warning on December 24, 2008 I was cut off.

I have called every day since then and have been jerked around so much. They told me that my internet service wouldn't be back on until January 12. First they placed an order for earlier than this date and then canceled that! I told them that was unacceptable. They couldn't even tell me why they canceled my account but blamed it on Vonage and that the switchover process was not done correctly. My husband works from home and this is hurting us real bad.

I call them and wait forever on hold and when I do get someone it's always that same schpiel and then sometimes I get put on hold and then the phone hangs up. I've been having to call from my cell phone using MY minutes to deal with this since now I not only have no internet service but no phone service. I called them again today and this time I was irate and demanded to speak to a supervisor and threatened to file a complaint if my internet was not back on immediately. I also note that I was charged on December 19th the usual payment of $26.00 for my DSL service. The gal kept trying to jerk me around again and I demanded to speak to someone else. She put me on hold for 15 minutes and then the phone went dead. Is this how Verizon treats its customers? Is this the way of the United States now? This has to stop and I need help with this as this is hurting my husband's job.

The fact that my husband cannot conduct his business from home now hurts us financially. The fact that we also have to use our cell phones and used up all our minutes calling and being put on hold by Verizon.

I called in July to change my plans as my bill was too high and I was not using the services. I was told that I was switched to a plan of $22 monthly instead on $36. My international plan would be removed (it was costing me about $10 per month) and my internet DSL would go back to $14.99 if i sign for a one year comitment which I agreed (they never told me that they raised it to $19.99)

That should have reduced my bill from about $54 from close to $90.

Verizon kept billing me the same old amounts and I kept calling costumer service. Every time promises but no doing. The only thing thye finally removed is the inernational plan.

I keep paying $50-54 per month but the extra charges which are illegal and not for services I subscribe have piled up. Now, they are threatening to cut my service! I find it outrageous. I also faxed a letter to the executive Verizon offices over a month ago- nobody ever got back to me.

This is really frustrating and time consuming. I think Verizon has this practice on purpose and fraudulantly squeezing money from consumers.

Verizon advertises that the cost of their high-speed internet DSL power plan is $29.99/mo. However, the moment you remove your phone landline, the price increases to $42.99. This price increase is not advertised and is done without customer notification. Also, since Verizon does not send a paper monthly bill for internet services, this price increase is hard to detect. Verizon should be required to clearly advertise the additional fee that they impose for not having a landline. I searched their website carefully and I could not find this information.

As a consequence of Verizon's unadvertised hidden DSL fee, I unwittingly paid $13/mo more for service than I had expected. The extra charge was slightly hard to detect since Verizon does not provide a paper bill for internet service. Further, Verizon's electronic bill through email does not include a breakdown of charges.

I signed up for the Verizon bundle package which included internet(DSL), phone and TV in June of 08. I called Verizon 2 times in July to inform them the internet service was not working. We were told we weren't setting the modem up correctly. I called one weekend in September to have a technician walk me through the modem setup but I was told no one could help me over the weekend. My daughter came to visit in November and she set the modem up for me but the DSL service was not working.

I called to have a technician come out to take a look at the lines in November. After waiting around until 2pm the technician came out and spent a total time of 15 mins. to tell us the service is indeed not working. Apparently the DSL lines were setup incorrectly in June to go over the Fiber lines and DSL only works over copper lines. He said he would update the trouble ticket to reflect what needed to be done. After waiting 3 days and not hearing anything from a technician I called Verizon to see when the DSL service would be fixed. I was told by a tech named Doug they need to remote into our terminal "CO" to fix the service but they wouldn't be able to do this until 12/6 at that time I can call the billing line to receive reimbursement for the 6 months I paid for internet service I didn't have.

One December 17th I called the Billing office to receive reimbursement for the 6 months of service. I spoke to a billing rep who initially told me he could only give me one month of credit. I told him that was unacceptable and he then told me he could give me two months of credit. I then told him that was also unacceptable. I then told this billing rep if I didn't pay my bill for 6 months Verizon would send me to collections for the 6 months I didn't pay and they would expect their money. Why shouldn't I expect the same in return?

I then asked to speak to the supervisor (ms.S). Ms S. looked at my account and said she didn't see where I deserved 6 months reimbursement because I only called 2 times in July, 1 time in September and twice in November. I explained to Ms.S. I called when it was convenient for me to call I work a full time job and it's kinda hard for me to sit on the phone all day with Verizon. I then told Ms. S. I was really unsatisfied with the level of service I have received and I very relunctantly accepted the 2 months credit her billing rep offered me. Ms S. told me she can't give me the 2 months credit her rep offered because I didn't verbally accept the offer from him and because I asked for a supervisor that offer was null and void. I did not understand how a "supervisor" could not give me the same credit her employee offered me. Ms. S. told me she has the power to give me the entire 6 months credit but she doesn't think I deserve anything because I keep interrupting her. I then asked Ms. S. for the number to consumer relations. She told me she doesn't have that number and she told me since there is nothing else I can help you with have a good day. The call was ended. I was very disappointed in Ms. S.' responses to me because even though I was stern with her I was never disrespectful to her. I worked in customer service for 3 years and I thought the saying "the customer is always right" still held true but I guess it doesn't when it comes to Verizon service.

My girlfriend came to live with me She transferred *move ordered* her DSL that was in her name to be put on my phone line but to be only billed to her in her name Via her credit card.This was in 2007. October 2008 she moved out. She called and took her credit card off the account and requested that the account holders name be changed to my name. She was told it would take 48 hours.

It is December 2008 now. Verizon has continued to bill her card illegally for monthy charges for the month of Nov 08. They have not put the account in my name at all!!.I have called 12 times she's has called many times. I end up being on hold for hours and talking to person after person. They all told me the dsl is on my phone bill IT IS NOT. I take MY debit card and pay the bill online. But now i can't even log into the account. They canceled the online account! HOW CAN I PAY A BILL I CAN NOT ACCESS? WHY IS IT THAT THEY WILL NOT PUT MY NAME ON THE BILL? I WANT THE DSL IN MY NAME I WANT TO PAY IT ONCE A MONTH ONLINE

I do not want to speak to one more person who does not speak English telling me it's all fine. How is it fine. It's not in my name I cant pay it! I can't even tell them to cancel the service or I will be responsible to pay a fee! They told me in one week everything will be fixed. It's been 3 months. I need internet my work depends on it.

I purchased a laptop computer 12/01/08. It is a Compaq & both wireless & dial up capabilities. I was in my friends mobile (3 spaces down from me) &tried to sign up for DSL Service. It's not available to me but she and several other people in this mobile home park have the service. I then called the billing office & was informed that the Central Office is closed and there is no more room for new customers. I then contacted the local phone store & received the same answer.

I am on Lifeline and I understand that my records are not available except locally. It is very frustrating to have a new product and not be able to procure the services that everyone else around me has. I feel that Verizon needs to be more specfic about the services that are being offered. The real joke was when I received my phone bill & the special offer for the dsl service was in with my bill.

I have to use dial up service which can be quite slow & spend excessive time waiting for service. I also feel that Verizon needs to publish something about when this service will be available. I also think that this is a form of discrimination (without proper notice). It's like buying a car and only being able to drive in certain areas

I was sold on an unlimited broadband card. After two month I was hit with a $500 plus bill for overusage. I was not properly explained the terms and was taken advantage of.

They have sent me a bill of 943.00

I have been a Verizon Wireless National Access Broadband Access customer for over 4 years. I have been cancelled once and they removed the phone number I was using on my pc card for going over the unlimited usage for my account. I got a brand new account, at my own cost. Down the road I got a call from Verizon sales staff and they said that I qualify for a free upgrade to a faster card at no cost to me. I gladly accepted. I received my card and the only condition was that I send them back my old one. I did just that.

2 months later I receive a call from Verizon customer support that I am way over my 5Gig monthly limit and am being charged $0.25 per minute to be online. Which equates to $144 a day if I had my computer online for a workday. I was shocked and explained to them that I was an unlimited customer for several years and there must be a mistake. I was rudely informed that I agreed to change my account on August 27th, the day I accepted the new hardware offering.

I contacted Verizon and requested that I go back to the plan I was happy with. I did not volunteer to drop my old account terms. I did not knowingly change my account terms and I use more than 5Gig per month, so why would someone who knows they use over 5G's willingly accept a plan that is limited to 5G's a month and .25 cents per minute thereafter? I was told that I am too late to cancel the service plan and cannot be given the plan I was on for the last 4 years.

I receive a bill for hundreds of dollars for the same internet usage I have been performing for over 4 years.

On July 24, 2008, I made an online payment of $228.00 on my verizon DSL acct. I thought i made the payment to my landline acct, which has a different acct#. I was not aware of the different acct#, since I was told that I would receive 1 bill for all of my verizon needs. However, the DSL,acct required an acct# of it own, since verzion wireless and Verzion are 2 separate entities.

When I receive a service shut off notice, Well on 9/1/08, I of course, called to find out what was going on. After many transfers and disconnections, I spoke to an American,(Tracy) who was able to sort out some of the mess. She was able to get over to the credit dept to set up the process of getting the monies ($228) over to the right dept and the matter would be resolved. (No problem).

I spoke to an Indian from another country and he emailed a Payment Proof - Fax Cover Sheet, with the instructions for providing that I in fact made that $228 payment to verizon wireless. After receipt of the faxed payment proof, I WAS TOLD TO WAIT. The payment would be applied to my verizon landline acct. On 10/1/08, I called back for a status check and spoke mto Hanna, she informed me that the entire process had to be initiated all over again, because the transfer of the $228, cannot be completed because of the 2 separate companies.

I asked why wasn't I told this on my 1st call. I explained that I have worked in Customer service for 29 years and it is real sad that a company as big as verizon, doesn't have all of the representatives on the same page. Needless, to say, I kept getting apologies that are worthless because NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM AND I AM STILL WAITING GOT MY REFUND. I still have to pay my wirless and home phone bill, I still have to pay my DSL bill.

So on 10/15/08, I called again, and spoke to Sethi, he said that it takes 8 weeks for a refund check to arrive. This is now getting to me because I should not as a consumer have to chase my refund and to only have the people at verizon I speak too act like they don't have a clue of what's going on. I have to remind them that I am recording our conversation and I know they have my previous calls documented on their remarks screen or in their archives. I really don't appreciate professional ignorance. So I said why wasn't I told that on 10/1/08. He apologized for his coworker. So I asked when was the refund check issued, Sethi, told me on Aug, 19, 2008 On 10/31/08, no refund check.

I called to cancel my dsl account on 10/15/2008 but now i show a charge to my account # for $28.99. I called Verizon and no one would give me information about my cancellation on 10/15/2008. My contract was already over when i called to cancel but they keep charging me for services i haven't received. No one would give me an answer as to what is going on.

Also the strange thing is after i cancelled i was not charged the following month but they started to charge me again the month after that. Something is not right... My account was charged and the bank charged me for this transaction, it's really stressfull trying to resolve this issue and getting no answers.

Purchased Thinkpad x200 in October 2008 with Verizon Integrated Broadband. Found out they forgot to install the card. They won't send out the missing card and a technician to install it because of internal issues. Doris was to call me back today and she is out of the office today and tomorrow but convenienly forgot to tell me this on Wednesday (day before Thanksgiving). Doris left another phone number for Lakisha and I left her a message today.

Many, many hours of trying to troubleshoot why the internal card wasn't working. Our IT guy is paid by the hour and now we are responsible for paying for his time on all this. My boss has lost his time with work cause he wasn't able to take the laptop with him cause we needed it to troubleshoot. Extreme frustration.

I had a verizon phone and internet service, I decided to keep only the internet service and I called verizon, they said it was okay so they canceled my phone service. A month later my internet service was suspended and then they told me that a new only internet account needed to be created on which I said yes, please go ahead Even though they suspended the internet service for a month they still charged my debit card and I let it go.

Once the internet service was up and running again I realize they've charged me $79.00 for early cancellation fee on the previous account, it was like I was canceling, they told me a new account needed to be created it wasn't like I was canceling. Finally after 3 months they gave me back my $79.00. Then my first bill came for $88.7. I called them immediately and they explained the billing to me, here it is: $29.99 Monthly service $15.00 New account setup (I had one already) $39.99 Modem (Never ordered I specified not to send a new modem, I had the old one) $5.99 Verizon Internet Security (never ordered.)

I received the modem (had no choice) got a UPS label, sent it back and got a signature of the Verizon employee that signed for it. I called back to get credit and they told me they were about to cancel my account unless I paid the total amount of $88.77. I then told them about the modem being returned and they said that I will only get credit after 3 months. I paid $88.77 I had no choice (I was surprised this morning when I saw my bank account I saw 2 payments to Verizon for $88.77 When I only paid once, How is this possible?

I live on a budget just like a lot of people in America, and by them taking over $150.00 from my account when they are not supposed to it really affects my life.

I have been receiving my bill for about 3 to 4 months, being overcharged for my personal web space. I have made complaints with Verzion and no one seems to know what I am talking about. I can never get anyone in tech support who even know what in the world I am saying; they pass the call around to different depts. only to be told that I have been sent to the wrong dept. and they can not transfer me back to tech support. I am tired of paying for something that I do not have.

Verizon Telephone Co. has been wrongly charging me for DSL internet service for the past 16 months, I did not order it nor did I ever recieve a connection for DSL. When I finally noticed last month I that I was being charged for the service, I called and asked for a refund for the 16 months of wrongly charged service. Kevin told me he could only give me a credit for six months, and that I should have been checking my bill. I ask him if that is how they do business?, they charge customer frauduently, and if the customer doesn't catch it, they get to keep the money? How does that work? and where do they come up with the number 6 months? I called Kevin everyday last week and he would not answer my call nor return any of the messages I left him. Please, if you can help me, I would greatly appreciate it. Thank you so much,

I have experience the most horrible customer service from Verizon Customer Serivce. It took 1 hour and 22 minutes to get a problem resolved. This was the first time my credit card did not take the transaction, and I was trying to pay over the phone. The operators that I kept going through were bouncing me back and forth between Tech Repair and Customer Service. No one was taking my payment. Thank God for my dial up. I used the same credit card that is charged monthly and paid online, then I thought, why do I need this DSL service from Verizon when they are treating me this way and not taking my payment over the phone so that I can get my DSL working again.(?)

1. Canceled my account. 2. I am not paying cancellation fees, or early termination fees. My credit card has been charge 4.00 extra!! For no reason. I want those charges taken off! I finally got hold to a person, after others were haning up on me, causing me to call back in. However, here is her response: She said they would send me a self return envelope for me to send back the modem within thirty days starting with the time that I have canceled. Well, I asked her, how long would it take to get the envelope to me? Do you know she replied with I dont know.?

Well, I am certainly not going to wait around for 30 days for you all to send me something and then charge me? NO!!!!!!!!! I am sending the modem back to NEW YORK TO THE HEAD OFFICE! Plus in my finaly attempt to make a formal complaint over the phone, i got redirected to Tech Repair!!!! Here is what needs to be done: Verizon will not charge me early termination fees or early cancellation fees. Verizon will not charge my credit card again. Verizon will cancel my internet account. Thanks.

My credit card was charged 1.00 four times. I lost time and email.

At the end of June 2008, I cancelled my services with Verizon to switch to Cablevision. I then waited for someone to come and pick-up my cable boxes. In July, I received a Verizon bill, which I paid in full, thinking it was the final bill. In August, I received yet another bill for cable and internet. Only the telephone was cancelled. Now I make another phone call to Verizon to straighten this mistake out. Another representative I spoke to, told me that my cancellation from June 2008 was never finalized. The representaive told me not to worry, it will be processed.

In September, I received yet another bill from Verizon. Still my account is not cancelled! In September, I call Verizon for the 12th time to cancel the cable and internet. On September 29, 2008 a Verizon pick-up person came and collected my Verizon cable boxes. It is now November and I am still getting billed from Verizon for cable and internet. This is very aggravating to say the least, especially when the cable boxes are not in my home and I am still continuing to be billed. Please HELP!

on 2/4/008 I puchased the Verizon Broadband Unlimited service with a two year agreement with the understanding that it was Unlimited. I did not recieve an agreement stating anything about there being a limit. I did recieve a 2 page agreement, that signed that stated that the service was unlimited. During my use my connection got very slow and I called and they helped my update it. It seemed to help a little till I got off the phone then in continued to be slow for some time. I again incurred this problem and I called and the tech helped me check my settings and such. This also did not seem to help much.

I later got a call back from this tech stating that in my file it says that my account was under investigation and that my service would be slowed till 12/2/08. She gave me a number to call to find out why. I called and they told me this is the second time I have gone over my 5gb allowance. I told them I thought it was unlimited and found that it really wasnt. I asked why I had not been notified in either event and she could not give me an awnser. they just slow your service and dont tell you why and this left me puzzeld. Both times I had called, the reps had not mentioned this untill finnaly this one called me back with the number to call for the account investigation.

I never recieved any agrement that showed my Unlimited service was acctually limited to 5 GB. I asked how I could keep an eye on my usage and she said my Verizon software shows it. I looked it up and it shows it in Kb's. this did not help. After some research I found that 5Gb= 5,242,880Kb so now I do the math so I try not to go over because the connection they have left me with after being secretly pennalized is so slow I can hardly pay my bills online.

I went several days without the use of my internet. I had to drive into town to pay my bills online. I also act and was unable to use it to find jobs. Now I fear to use it to send out my acting reels because it may use to much of my limited 5 GB

I had my house phone, internet and cell phone with Verizon. Desperate to save money I asked them to also give me their cable instead of the Bright House that I had, for the special of #99.99 per month. There was nothing but problems. They wouldn't let me have my user name which I'd had for years;left boxes they said I'd need for receptions, and never told me there'd be any charge for them. They installed all these wierd things on Oct. 14 I am still waiting for them to get at least the big boxes out of here which I cannot figure out,(they sent smaller ones by mail that I am to install myself) In the meantime they sent me a bill for $294.17 with a deduction of somet sort which brings it down to only $230.61 -- a far cry from $99.99 which I ordered.

They say I didn't pay last month's bill which I sent$79.91 on 10/15 for the house phone and internet and $48.57 for the cell phone, also on the 15th --both of which have cleared my bank. Never in my life could I afford premium movie channels yet Verizon is now charging me $48.84 for all of them. Every time I passed by those channels, trying to get acclimated to the new ones, they would say: You are not subscribed. Since my only income is a pitiful social security check I am afraid I'm going to have a stroke over this. My daughter has tried to talk to them and straighten it out but they have driven her crazy, too when she finally reaches a human. Can anyone at your station please just get me my order for $99.99 + plus/month? PLEASE?

I cannot talk to them (after waiting interminable times on hold) without crying. They always promise that everything will be taken care of ad then I get a bill for $294.17 when all I asked for was their special for 99.99 plus tax. I CAN'T AFFORD TO PAY THIS !!!!

In July 2008, I canceled my Verizon service since I was moving out of the country. Right before I left the country, I received my final Verizon bill. Whereas I'd received a small credit for my telephone service (which billed me in advance), I was charged for a full month of DSL service, even though I'd used less than half the month. I tried to contact Verizon through its email service four times (not wanting to incur the costs of a 30-minute international phone call, based on previous wait times) inquiring about the charge for a full month of service. Only one of the four emails received a response, and that was a Verizon email informing me that my email had been passed on to the appropriate department and I would receive an email from that department within one day. I never heard anything else.

On August 15, 2008, despite not having heard anything from Verizon, I decided to pay my bill in full ($30.14) because I did not want to incur a late charge. I still held out hope that Verizon might respond, but I filed a complaint with the Maryland Consumer Protection Division that month. Later that month, furious at Verizon's continued unresponsiveness, I asked my credit card company to cancel the charge. It investigated the matter and issued me a credit in early September.

Lo and behold, Verizon then issued a credit in the amount of $18.13 for the part of the month that I had not used. Once I received it, I informed my credit card company to rebill me for the full $30.14, which it did on October 5, 2008. I paid off my credit card bill on Oct. 12. A few days later, I received an email from Verizon that I still owed $30.14. When I contacted them to explain that I'd already paid, I was told that my account had been sent to a pre-collections agency. Despite repeated contacts with Verizon's customer service department, they still have not located my payment. I submitted my credit card billing statement as proof of payment on Oct. 31 and my credit card company has confirmed on two separate occasions that the payment has been made to Verizon's bank.

Besides the stress of having to deal with this from abroad and the approximately 20 hours of my life this has consumed, I'm worried about the effects on my credit rating.

My daughte got a lap top for graduation. She waas setting it up and she filled out information and didn't realixe it was to purchace verizon service. We recieved a kit from Verizon wrote a letter and immediately sent it back saying it was a mistake and we did NOT want their service. We had several phone calls stating they noticed we had not activated their service where we expl;ained again what happened. Their service has never been activated yet we have been billd for it.

Verizon has now shut off our phone for non payment of services we never had. We have been without a phone for 2 months now. Verizon refuses to talk with us on the phone. They refuse to answer e-mail we have sent in regards to this matter. This month our bill was anouther hundred dollars more than last month $400.00. What can we do about Verizon and this bill we do not owe?

I am a diabetic and have heart trouble. A land lind phone is necessary in our home. My wife works in county school and cannot reciece messages on the early warning system the county now uses which may result in her driving to Harrison county in bad weather when school may be cancelled putting her in danger driving unnessaryly on bad roads in the winter. We have had to pay additional for our cell phone bill because we have to use it during the day. causing us to pay $200.00 more than what is on our plan.

I also have missed calls about work that may have given me an opportunity to work for some overtime if my cell phone isn't charged. Also my wife's cell phone was broken for a few days and she had noway of reaching anyone while I was at work. Damage to us is to our credit which we have been struggling to fix ever since our bankrupcy 6 years ago. Anything you can do to resolve this is appreciated. Once again we are willing to pay the phone bill [$50] but not the DSL we NEVER activated or had.

I called up Verizon because I wanted to cancel my cable service, the only problem with that is they want to charge an early termination fee of $200.00 which I don't have

The reason why I wanted to cancel is because I'm having financial trouble due to the economy and I'm on disability. I can't keep up with my phone bill as it's too high and it shouldn't as I'm on the bundle deal. Also, I made a payment in the beginning of each month and they want another payment on the same month, something has to be done. They shouldn't be charging me twice a month and that's what they are doing?

I wanted to switch my phone, internet, and television services over to Verizon early October of 2008. I had an appointment scheduled for October 10th to have the services installed. I had to take off of work for the scheduled appointment, without fail Verizon did not show up. I called them from the 10th to press the issue that I had to miss work for the appointment and they told me there was nothing they could do about it. I asked them to please do not let it happen again and that I could not miss anymore days of work. Verizon then rescheduled for the 17th of October (I took a vacation day) for them to install the services. They again failed to install the services.

Now from the 10th to the 17th I repeatedly called the billing department as well as the customer advocacy department to have them rectify the multiple failed installations. They all replied with no resolution for the failed installations. On the 18th we scheduled an appointment for the third time for an October 21st installation. On the 21st the Verizon installer came to the door and told me he could not install the service because Verizon did not schedule the contractors to run the fiber cable to my home for the 21st installation date. I then had to call them and threaten to call the BPU if they did not get anyone out to my house to run the fiber cable. Finally the company showed up at the house at 1:30 to run the fiber wire. The installer was then at my home till 11:30 pm that night installing the service to my home.

After the services were installed on the 21st I have made several phone calls to Verizon regarding the issues at hand regarding the missed installations and their inability to make up for my missed days of work. They didnt even apologize for their mistakes. In my last conversation with customer advocacy I spoke to Channel she told me The problem is resolved because there is nothing that we are going to do to compensate you for your missed days of work. I found her supervisors name its Sharon but I cant get in touch with her to escalate the problem.

I had to give up a days pay and two vaction days in order to have the services installed.

I have ordered verizon dsl in November 2007 and I cancelled it the same day but the keep charging my credit card for the the service I do not have. Every time I call they say they do not see any recored of payment. In August 2007 I was able to talk to the associate and they told me they will refund my money and gave me a confirmation number

after a month I call back they said it will take two month. now it has been two month and when I call they said they can't find any information. I have been charged $31.99. every month every time I called I spent hours without any solution and it is causing me emotional distress.

I saw a promotion on verizon about DSL, 3mb with which you get a free wireless router. I chatted with a verizon person who confirmed that promotion. SO I got it. Now I did not receive the wireless router, and they agree to send it to me with an additional fee of $49,99 to which I disagreed, so I spoke to another person who told me to send a fax with the proof (luckily I had saved my order confirmation on the web). Which I did, not having any feedback I called again, I was told to send the fax again to another number, which I did, and I still do not have any feedback.

Appart of that internet is not working so Day 1: I called, they scheduled an appointment with me, and said that the technician would call to let me know at exactly what time he would be there, so that I don't have to wait for 9hrs... Day 2: They called twice to confirm my appointment between 8am and 5pm. day 3: when I did not receive the technician phone call, I called, and they said they cannot give a time, and that I have to wait for the whole day at 3pm I called to check if he was really coming, and they told me he was on his way... at 4h30 I called again, and I was told he left at 4 and he is on his way. at 5pm, I called again, and was told they cannot say anything more and that I should wait up to 7pm at 5h45 I called again, same answer

At 6h14 I receive a phone call from the techinician letting me know that he is working on my problem from the central office and that it should be good in the next 24hr. When I told him I waited for him the whole day, he said he was never meant to come to my place since the problem is not tere ;-).

day 4: I receive a phone call that my internet is working, Back home I see that it is not, I call them back. The guy makes all the checks and tells me he calls me back, which he did not. I called again, we go over the same silly checks and it still does not work, so they tell me that a technician has to come by my place again, and I will have to wait again. I just would like them to make it work, give me my router, and reimburse me for all the hours I waited. I have nobody to do this for me and a full time job, how do they expect people to wait when the problem is with them?

11hrs of waiting for nothing 8hrs of phone calls with them lots of stress not the right modem ($49) no internet working And it is not yet finished

I would like to know why Verizon is not updating phone lines in the rural areas? We have a Verizon repair garage one block behind our home and still do not have any DSL internet connection. Our phone lines are old and even dial up gets slower and slower and sometimes it doesn't even connect until 4-5 tries. I thought Verizon was to have in place a time frame for reaching everyone - even Rural areas with DSL? I have contacted them several times to deal with this problem but to no avail. Small town all around us have DSL just 3-4 miles away but not us. Would like some answers to a timeframe when we might be able to connect with DSL.

I was instructed my bill would be taken out of my account on a certain day and no where near that date money was pulled out of my account, when I called them and got through the sea of automated promts I spoke to a girl who had the worst possible grammer and told me there was nothing she could do about it. I then asked to speak to the manager and she told she I cannot speak to the manager and I just have to deal with having the money being pulled out of my account which left .26 cents. This is just one of the issues I have had with them.

I have NEVER NEVER been able to speak to a manager. I got mad and became rude and the girl refused to transfer me because she felt I was not giving her the respect she felt she deserved. I am in the process of looking for another cable provider.

DLS service not working properly. Complained for 3 months. When calling customer service, you get INDIA! In summary, after 3 months of complaining, a tech was sent to my residence on 10/10/08(Carmine). Tect identified the issue at approx. 6:30 PM..said he would be back 10/11/08 @ 8 AM to begin working on the wires. He asked that I leave my rear property unsecured so he could get access.

He never showed up nor called. When contacting customer service, I was told that Carmine closed the ticket immediately after he exited my home on 10/10/08 saying everything was fixed. I then spoke to a manager Michael who said it was a computer glitch and that he would help me and never did. That's when I ended up speaking with Ali, Rupert and Abinash in India on 10/13/08 @ 12noon. Rupert was to call me back within 3 hours and never did. I called his number that he gave me. If you call that number, it will take you into verizon space...no one answers..all you get it music and are left on hold indefinitely. Can someone please help me?

I can honestly say that this experience has completely stressed me out. When speaking to the liars in India, i began to have chest pains and had to eventually hang up. I am not a dramatic person...I have NEVER experienced anything like this when dealing with a vendor..and very suprised to find that you can't talk to ANYONE in Verizon. My next step is to bring this to the media if consumer affairs cannot help.

We have been paying for Verizon DSL about 4 years now. Up until this year, especially since they have promised FIOS in my area and actually have dug up yards in our development, we have noticed now that we cannot make a connection after 6 PM EST. If you are on prior to that time you have no problem going in and out of websites and doing searches. After 6 pm it drastically slows down or drops the connection. If you attempt to sign on after 6 pm EST you do not make a connection at all.

Again, this has been very noticeable since Verizon brought FIOS in the development but have not completed their installation. I have actually defragmented my pc which really has little impact on the speed of my pc and have cleaned file space a number times as suggested as well. In today's world we have become more reliant on the availability to the access of the Internet for mainly the need of obtaining information. This is very true in my household with two school age children that need the Internet to complete homework assignments. Teachers do not accept this excuse too easily. It is like reporting to class and telling the teacher, my dog ate it.

I have called Verizon's DSL support line and have tried to speak with different support techs and have been given many different responses such as we could download some type of software to correct the problem for a nominal fee, to check my tools to actually being told to replace my ISP! The calls were made over a 3 week time span until I finally got fed up and called Verizon's Office of the President.

The first call I had waited 10 minutes before the call was answered but only to be disconnected. I called back and waited another 10 minutes and got someone by the name of Roz. When I began to explain to this person my concerns and issues I was told that she could no longer hear me and disconnected the call.

After a 1 year horrific experience with this company, (with over 40 hrs. logged trying to fix several problems: DSL + phone) we decided scrap the whole deal. It was also costing us $120.00 / mo. which is crazy anyway. I spend TWO WEEKS trying to cancel our service, but was DROPPED from EVERY SINGLE CALL!! No one could help me. NO one could cancel my service --I was always in the WRONG DEPARTMENT. I spent many hours trying, and finally got it turned off. I am now being charged for the FULL MONTH of service and of course, not one representative could help me dispute those charges. I wrote several letters to their regional manager and so-called president, and cc-d them all to the FCC. NO ONE has contacted me, from any department, including the FCC. Now they are sending the bill to collections.

$120.00 bill being sent to collections, now I must pay it or it affects our credit. Over 40 hours spent on the phone trying to deal w/ these criminals, and not ONE phone call resulted in anyone taking any time with my case. I am so frustrated!!!

Well I ordered 2 boxes when my cable to my bedrooms were shut off over a month ago.. When the order was shipped, upon installation I noticed is said STOP if your order is not complete, so I called spoke with a billing agent who transferred me to a manager- She advised she would send one out that was 3 weeks ago.. I called the same billing number (that was on the TV and no longer is) who said it was shipped last friday.. Still over a week later, the only order shipped was the FIRST order..

MY back is killing me from sleeping on the couch instead of in bed where I should had the agent ordered it correctly. Instead Time Warner is working on the porting of my number and I am going BACK to Time Warner where I should have never left to begin with!

Contracted with Verizon to have DSL installed on 4/11/08. The service never worked. I could never get on the internet. I called many,many times to complain. I had to wait at least half an hour to get a response. I was charged $l2.99 every month even though I never had service. I was constantly calling to complain I was put on hold for long periods of time or was disconnected. I got the service because I needed the internet to do my research for final exams. I could never use the internet.

Verizon finally agreed to send someone over to check the service. I told them to send the technicians in the afternoon of August 3l, 2008 because I had a class in the morning. I waited all afternoon and nobody came or called. Now I am being billed $86.64 for the technicians visit to come and fix their connection. Today I called to ask Verizon to remove this charge since I should not have to pay to have them correct their faulty service. Adrian was very rude to me and even laughed and said that he could not give me credit and his supervisor was to bussy to talk to me.

I am asking that they reimburse me for the internet charges for installation and monthly charges since 4/11/08. I only owe them for my telephone bill nothing else. I am also being charged a late fee which should be removed. I am now with Time-Warner and I don't have any problems in getting on the internet. Verizon is the worst company I have ever had to deal with. I have wasted a lot of my time dealing with them and to no avail.

I paid about $59.00 for installation and modem, plus $20.00 for a router and $12.99 for monthly service. Plus I have suffered emotional distress, my blood pressure would rise whenever I had to call Verizon.

Signed up for Verizon DSL 1.5 service in June 07. Never got the 1.5 service, and now we get kicked off internet all the time, mostly when doing important things, and then have to start all over. Verizon customer service is the worst service I have encountered. I have spent more the 40 hours of my time in the last 3 weeks trying to get this corrected. I have alot more to say, but just to ****** off at Verizon still.

We lost our DSL two weeks ago during a big storm. Many people in the area lost power and internet. After the local electricity came back, the DSL was still out. I called Verizon for repairs. Endless rounds of people reading from scripts at the other end and transferring from one service to another. The calls were recorded for quality control, but there was no quality to be found. Finally I was given an appointment for a service call to take place some five days after my first request.

Verizon phoned me to confirm that someone over eighteen years of age would be available to wait from 8am to 8pm. On the morning of the service call I received another phone call at 7.30am to confirm the above. Then no one turned up to do anything at all. Back to the endless phone calls to get some service. By this point it has been almost two weeks without DSL. It was only when I threatened to withdraw my business from Verizon that I got some action.

No physical damage but certainly a great deal of inconvenience. I work from home for half the week and rely on having access to email and other web-based services.