Xfinity Internet Reviews

I would give Xfinity zero stars if I could. From our very first call, we clearly told Xfinity that we owned our own modem and router and did not need to rent or purchase any of their equipment. We were told that was no problem and that the coax cable we needed would be included in a welcome box shipped to our house. That box never came. After waiting approximately a week, we called Xfinity and were told something completely different: they supposedly could not send us only a coax cable and would instead have to send us startup equipment and charge us for it. We did not need their equipment. We never asked for their equipment. We had already been told that the cable would be sent separately as part of getting our service started.

I have my Wifi and mobil service through Xfinity. They sent me an email to receive free premium Peacock since I've seen such a wonderful long time customer. However, when I tried to activate it I was unable to do so. First I called regular customer service. The first rep had me on the phone for over an hour telling me I had to upgrade my Wifi service to be able to activate the free service they had sent me. I told her that was incorrect. I was going to file a BBB complaint. I was disgusted at how many people Xfinity had probably done this to. Given this free service have a customer call in and then people that don't know any better get scammed into paying to upgrade their service to get a free service they promised them.

Waiting already two weeks to get a gut wire replaced. Wires were never buried like they are supposed to be. I got two texts today that they were coming to fix and no one showed up. Then they said there was no appointment. Now they are telling me in 5 days they will come to fix. Horrible horrible company.

To begin with I had nothing but difficulty getting an appt scheduled for when I was off work, they said they could work around it. The tech not only did not work around it at first but showed up early. Then after calling and getting it arranged to later, he still called me saying, " Hey, I'm at your door." They couldn't set up my internet online and a technician HAD to come out, that was the only way per the rep I was chatting with. THEN they charged me $100!!!!! To set up my brand new internet! They won't reverse the fees- I will never work with Xfinity again

You can't even get any customer service. The agents are rude and not helpful at all, but they're great at wasting your time. They always text me a verification code, or so they say, but it never makes it to my phone. They don't have my debit card # or exp. date right either. So, if I try to verify my account that way, they say my info. is wrong. Except I'm reading my info directly from my card. They seem to be getting theirs from somewhere far south of their heads. So, I tried the chat function, and all of a sudden my router went offline. If that's a coincidence, then I'm Miss Universe. This company is the definition of sleaze.

I have never written a review for such low service, why? Because Xfinity is actually at the level of no service. They somehow switched plans, are threatening to charge due to "excessive use," but nothing has changed and there is no way to contact a human. I look forward to switching my services!

I made an appt over a month ago for 8-10 am for 8-22. I received a text he’s on the way at 742. I ended up called around 850 asking where he is. The chat rep said there were system glitches, I have to reschedule, the tech tried to call, I’ll escalate and he will be there today. Basically I got the runaround with 4 different responses. She ultimately assured me someone would be there but couldn’t give me a time. I called a live person an hr later and my appt was moved to a different date. I was highly upset. When she said she would check she hung up on me. The 2nd live person said he put me on a cancellation list?? Cancellation?? I never canceled my appt. I called an hr after the Xfinity text did during my 8-10 appt time. I rearranged my schedule for weeks. I lost money taking the day off.

Customer for a decade and a half. Recently, come to find out that I'm paying $114/month for 600mps internet speed while the company offers one gig for $50/month. Of course I drive down and wait my turn to get the deal. The guy lied to me stating that the plan isn't available in my area. I've seen too much of their BS. I went home and called Xfinity (if you call them say additional service and get through quicker). The lady was honest and said the plan was new customer only.

I have been a customer with XFinity for 8+ years. Earlier this week, the internet and cable went out. They are telling me that they cannot come and fix it for over 7 days from now. We have two people working from home in this house and I told XFinity that and they didn't seem to care. So, I will be moving my business to AT&T. Buh-Bye!

This company is a scam, they increased my bill for no reason without notice. I spoke with a customer rep who said they would change lower it. Of course it wasn't done. I was billed an even higher rate. I called again and the sales rep said he would fix it. Nope. I went into the store and they did nothing. They actually told me the phone reps will tell you what you want to hear to get you off the phone. This is a horrible company. Do not use.

Tried to charge us extra twice by not mentioning that they were adding extra benefits over the phone. When I asked why the price was so high after I said I only wanted internet and nothing else the lady on the phone goes, "Ohhh no I have you down for the basic bundle." That isn't what I asked for and they tried to slip in an extra phone service which I did not want and they didn't ask if I wanted.

My Xfinity stream app will not work at all on my phone. I log into xfinity stream on my laptop, and it will not play anything I recorded. It stops and says trying to connect. I tried logging into my xfinity account and that page will not load. I tried calling customer service but the wait time is almost an hour. This is the worst experience I have ever had with any internet/TV provider. I will be cancelling my internet and TV and getting the Verizon Gateway for $60/month and stream.

This has been one of the worst experiences I have ever had with a professional firm. The billing was extremely concerning, with charges that I believe were improper and not clearly authorized or adequately explained. What made the situation even worse was the way the company handled my attempts to get answers. Customer service was completely unacceptable. Communication was poor, responses were frustrating, and instead of taking responsibility and addressing my concerns, I felt like I was being ignored and passed around. When a company is handling people's money, the billing should be transparent, accurate, and properly documented. Unfortunately, that was not my experience here. I would strongly caution anyone considering using this firm to carefully review every charge, agreement, and invoice before moving forward. Based on my experience, I would not recommend this firm and would not use them again.

Xfinity continual padding the bill every month led to me canceling my account. I would constantly have to call for readjustment of my bill, and they would have some reason as to why. It was constant confusion, as the language barrier form overseas employees. Xfinity is utter chaos and very unprofessional. I have stated several times; to send a final bill with corrections or I will pay nothing. Beware of the games played.

Called customer service to get a shipping label to send the modem back since I ended my service. Due to medical I asked them to mail me a shipping label or call UPS for a call tag they refused everything. They're not willing to work with you in any way possible, total and complete refusal. Worse customer service that I've ever encountered I would never recommend Xfinity to anyone.

Xfinity is structure to be unhelpful. I am the POA for my Aunt and have all of the paperwork to assist with her affairs. However, Xfinity has no mechanism to assist with this request. As a result, my 91 year old aunt, will have to forfeit her refund. In fact, they continue to charge her for random services and will not help to address the issue.

Between the frequent service drops and worst customer service in the world, it’s absolutely amazing this company still exists. After 4 different AI time waste you might get to an agent in India who will tell you that your tech appointment went from 10 days out to 3 days out. Then day of your appointment will be pushed back 6 hours.

I've had Comcast Business internet for 7 months at my small business. For most of that I've had inconsistent and unreliable service causing me to have to use the hotspot on my phone. Simple internet, email basics it couldn't handle. Speed tests confirmed on multiple devices confirmed it wasn't working correctly. Over the course of that time I contacted Comcast via phone calls, directly to a service tech and mostly on chat. The problems continued. They couldn't fix the issue today and I cancelled my service. They blamed me and are charging me $500 cancellation fee (many months left on the contract) when there were problems the entire time. They said they couldn't find records of my service complaints. I explained I communicated with them mostly on chat. They said they didn't have access to that. I paid the money monthly... I did my part... they didn't do theirs. Down to 3mbps at its worst.

I have been an Xfinity user for years and in my time my service has been intermittent and price has steadily climbed from a low of $35 to a high pf now $135 a month. With a $45 increase in just the last month. The company like to servellience price their promotions. Showing you all these great promotions, but when you click on them, you are not allowed to partake. Now I have been an xfinity customer since 2019 I believe, give or take, and normally I could call and after getting through the hour long robo blocker since they don't want people to speak to real people, I could come to some form of agreement on a price. But the past year or so thst has become harder and harder. And what's worse, the app gives you these promotions, but then locks you out of those prices by stacking your bill with your old bill.

My contract ends and instead of calling me the month before the end of the contract. Xfinity just doubles the price of my internet service and leaves everything else the same. They had an opportunity to retain a 9 year internet customer. Now after I spoke to the customer service rep we worked out a deal where I lose 100 mps (Down from 400mps to 300mps for $55.00 with the right deductions). I had to give Xfinity payment from a checking account instead of a credit/debit card (Card has more protection from hackers.). Boy o Boy didn't I get a deal with less service and less monetary protection to service a home of ONE PERSON with ONE LAPTOP! Why is that place between my 2 back pockets a little sore and bloody. In this town which borders Houston, TX our only hardwire internet service is Xfinity. How many Harris County officials had to be greased to get this little deal.

Travelled extensively on business with a Xfinity phone. In each new country a text was provided with charges for phone, text or internet. Found it later that Comcast charged many times the texted price. After months of calls, promises to be helped and more than $2k in overcharges they never fixed it even after putting the whole documentation of screenshots together and it being accepted by a supervisor who said they could definitely resolve it (one of several). Do not use Xfinity.

My daughter has Xfinity at her college apartment in Knoxville Tennessee. When we got her Internet box in August 2025 they said we authorized an upgrade to additional speed which we never did. We canceled it several times with finally talking to a live person in February 2026, who canceled it stop charging our car a few months later they started charging our card again from July 6 to July 13 it took me that long to talk to a live person about getting a credit for $267. My daughter got a notification that the money was going back on the debit card which is our debit card. Her parents I spent three hours today on chat getting bounced around a different people called customer service billing.

I have been in Comcast over 10 years. Recently, they have gone to hell. Their AI support is horrible. Trying to make a payment is atrocious. They were told they n Tuesday I would make a payment on Friday. They started calling both my cell and home number multiple times a day on Tuesday, Wednesday, Thursday, and trying to make a payment was a nightmare Friday. Their service has problems in both TV & Internet. I will be switching services ASAP as result of their terrible customer service. They are overpriced, so I expected good customer service.

My in-laws have been with Comcast/Xfinity for over 30 years. We recently found that Xfinity has been taking advantage of our elderly in-laws. We have tried to cancel the account for some time now. We cannot seem to get hold of a capable individual, after talking to three people there. When it comes down to cancelling, they quit talking. We physically cut the cable and had EZEE Fiber installed.

Lies. Lies, and more Lies. Does everyone who works at Xfinity need to be a liar to get hired???? I called weeks ago about a move to a new place and I was assured they had internet service at this unit and that someone would be there on move in day to check things. No one should. As I'm moving in, well now there is not even a plug for their Internet box. Do why did they tell me that? I call to get service as and want to speak with a manager to discuss this. The guy I'm talking pretends for 45 minutes that he is running around getting a man's and talking to people. After 45 minutes he finally transfers me to a regular employee. Who then tells me she is going to transfer me to a manager and transfers me to a regular employee. That employee finally transfers me to a so called manager who ubba ubbas quite a bit, makes excuses and does nothing. I hung up on him.

I give it 2 stars, because the connection itself is good. It's the inability to do anything on the site, and the HORRIBLE customer service. First - they canceled my line at my address when my brother tried to order his own internet. I never even spoke to anyone, they just canceled my service. That was on June 20th. On July 17th, I was charged via autopay for my canceled service. I attempted to deal with it using the customer service chat, and the person literally played games with me. To be safe, I screenshotted the entire conversation.

100 percent trash stream app trash, never works price is ridiculously high. Internet lags even with best package. Customer service is the worst, can't speak to a real person, I'm over the road truck driver, as soon as I have time I'm canceling this trash. I pay 305 a month, I have wifi and full signal and can't use my stream app and no it's not my phone.

I have been with Xfinity Internet for 7 years (since 2019). What a mistake ever starting with a Comcast owned company. I don't ever get the 500 MB speed I pay for. Speed tests have been as low as 0.44 MB and never above 400 MB speed. Generally, speeds are 100 to 300 MB. Was paying $75 per month until the promotion ended and then it was jacked up to $116 per month and then a couple of months later to $124 per month. On April 28, 2026, I get an email telling me I am a Platinum Xfinity member and have an unclaimed Peacock Premium subscription as part of my subscription. I have had the same plan for about 4 years as I upgraded service one other time to the $75 per month service. And they are just now telling me about Peacock Premium.

Happy 4th of July to those of you patriotic Americans out there. Hopefully you had time to spend with your family and friends, to cook out and share stories. Unfortunately, I could not, as half of my day was wasted by Xfinity's third-party clown show that was supposed to come out and perform work on my home internet. Now, you might ask, "Why would you want someone to come out and spend their 4th working on your problem?" Good question. The answer is, BECAUSE I HAVE AN ISSUE AND THEY OFFERED THE TIME EARLY IN THE MORNING FOR ME TO BOOK! It shouldn't surprise anyone that a tech texted me and asked if they could come out tomorrow. I politely told him no, and that the work needed to be done today. You know, the day that Clown World had available to book and offered to me.

Xfinity customer service is awful. They make changes to your plan without approval. I called to inquire about pricing and the service representative troubleshot my television without asking. Last week, I called to speak with someone about a service that I signed up for outside of Xfinity and did not want to be charged twice. While looking at the screen, I noticed a huge difference in the prices listed on the manage channel screen and my bill, but did not see where to check the pricing for the service I just signed up for.

Xfinity "Comcast" installed their line outside on our property but never buried their cable. They have the cable over 100 feet on the grace and when my wife was cutting the grass, she find out that the cable is just placed on top of the grace. It is by code that these lines should be buried in the ground, what a sloppy work? No field supervisions, No follow up and when we called to complaint, we get someone from India to solve a small local job!!!! Be careful when you considere using Comcast "Xfinity".

Xfinity has to be one of the most incompetent companies I've ever dealt with. I've tried three different times to get internet service at my second home. Every time, they put me on a waitlist, then canceled my appointment within minutes. I finally scheduled what I thought was a confirmed installation. Then I received a text saying it was canceled. When I logged into my account, it showed I didn't even have service scheduled anymore.

I was told that they would come 8 to 8 to bury fiber optic line. I waited and waited, took off work never showed up. Our animals got tangled in the cable line. I asked for when the crew would get there; never a response, even when they said they would let me know. As a new customer, I'm probably going to go to Starlink.

While the internet itself is decent despite frequent outages in the Atlanta area, Xfinity has terrible customer service and bad company practices. I closed my account and delivered all equipment to my local Xfinity, with my final bill paid last April before I relocated. A few days ago, I get a email from debt collectors saying I owe 100 dollars AFTER I CLOSED MY ACCOUNT! I had no notification about me still being billed, and no effort was made to contact me. Don’t waste your time with Xfinity when there are so many other providers to choose from.

I cannot even leave a ONE STAR review. These people will consistently lie to you and never follow-through on one single promise. I've only been a customer since Mid-April and my services have required at LEAST 40 phone calls, 200 "so called" agents or "ROBO agents" and HOURS AND HOURS of being put on hold and passed around to so many agents who have promised to make things right but NEVER HAVE. Still (end of June) dealing with broken promises. As soon as my "PROMO" ends, I'm out of there!!!!

They came out to repair the internet. I have all my services for business and home with them. They wear no booties, carry no ID but in a logo truck and wearing logo tee shirts. They had me download software called Tether and create an account. Then he disclosed this is his personal network but it's the only way to get the service to work. After he copied what he wanted; he asked me to delete it and 30 minutes after he left the service stopped working. I complained and they sent another rep that evening. He yelled and screamed and said customer service can't help me either. As of today, my emails have all disappeared and I am locked out of my Microsoft email account and still my internet is not connecting to my security panel. Just a hot mess. I called and they said the two representatives were rookies and didn't understand how the connectivity to the security panel should work. I am just shocked.

We have been with Comcast for over 25 years, 2nd generation here. Equipment stopped working so we upgraded in August 2025. In April 2026 our landlord cancelled our lease, And we decided not to continue with our business. Comcast would NOT cancel our services if we did not sign for a a months notice and early termination fee which we did on 4/22/2026. None of which were stated in our contract as necessary should we ever terminate!

If I could give these monsters a ticket to hell I would. They are the worst. I have been scammed by everyone, phone providers and persons who pretend to work for them. They straight up lie to your face, professionally trained liars and money grabbing pigs. I hate them. I wish they could closed down. I have been sexually harassed by mentally unstable people online per TV internet. And my service has been hacked by cameras to have mental health patients and landlords to gather information about me illegally. And Xfinity knows this. People you are being robbed of your money and privacy by these companies every Day and no one is telling you. Your Google Accounts are being sold to the black web. Everyone knows your business. Beware.

The service keeps getting worse. It goes out ALL the time. Was changing my plans around because I was getting charged for the Disney with ads AND the Disney with no ads. So then it took them a month to get Disney back on and running but the only one that seemed to work was the highest priced one, IMAGINE THAT! Everyday I get more and more dissatisfied and thinking of not buying cable at all anymore. The price is WAY too high to begin with and WAY too high for all the issues they have been having. Its always something! Do they care?

Just want to acknowledge the great customer service we received from Teddy & Anthony at the Pittsburgh/Waterworks, PA site recently. They truly were friendly and listened to our concerns and were helpful in resolving our issues. Appreciate their attentiveness and satisfied customer here as a result. Thank you, Teddy & Anthony!