Xfinity Internet Reviews

I HAVE RETAINED A LAWYER TO SUE THEM FOR THE DOZENS OF HOURS I SPENT TRYING TO GET HELP. DO NOT USE THEM. THEY ARE A SCAM. Once you sign up with them, they continuously hang up on you or transfer you endlessly. I have spent at least 55 hours trying to get assistance. They know many people using Xfinity are struggling financially, which makes this even more unacceptable. I have spoken with my lawyers, and they will be invoicing them for the countless hours I spent on the phone and the emotional distress. My blood pressure has skyrocketed.

I've been an Xfinity customer for 6 years 2 months. In March, they contacted me about my ~$126 (thereabout) balance for my home internet service. Online bill shows my last ~$15/mo payment cleared in Nov., because that's when I was changing my bank account & I'd canceled auto-pays. Then I see payments attempted & $25 'payment reversal fees' for each of Dec. & Jan. So, I tell them there shouldn't have been any payments, reversals, or fees since auto-pay was OFF. I consider: Dec, Jan, Feb, Mar = 4 mo. @ $15/mo. = ~$60 & I'll take responsibility for a late payment charge. They say, "ok, we'll have those other fees removed & get your account up to date." So I pay ~$60-something bucks & hope to see my bill straightened out - like she'd said.

If you're a professional working from home, avoid XFinity like the plague. They experience large outages without explanation, never deliver the speed promised and the customer service is the absolute worst. I've had over three hours of downtime in 1 month. I've had the sic the SCC on them when they would not repair cable damage in my area dropping my speed to below 1 MBps. I brought in a secondary provider (ATT) which is a FAR better service provider at additional cost just so I could do my job. I cannot get rid of XFinity as they are part of the HOA.

They came and found a problem with my modem and replaced it, but the buffering is horrendous and worse now. They came to fix but still have not resolved the dubbing. 2 different programs one no dubbing and the other quite bad.

We have Comcast Business internet at our salon in NE Florida. Very high-priced with a 2 year contract required, but about the only service available at our location. Starting this January, we had intermittent outages with the gateway requiring either an online reboot or a hard reboot by pulling the plug and waiting half a minute. None of the employees at the salon are very technical, so usually I would have to drive to town and take care of the problem myself.

Disconnecting service permanently. No option on site or via chat to end service without Move-to info so called CS 800-391-3000. First experience with Xfinity agent AI, "Jetson". (Seriously?!) Very disappointed. Knew right away it was AI agent. Not sure why Xfinity or its AI vendor felt compelled to give the impression I was talking to someone in (Asia/Malaysia) albeit with better-than-live-agent English enunciation but, AI was slower, gratuitously verbose and unclear in delivery. When I asked for end of service on (date), the first response was "Okay, I've disconnected the service."!! I used "Stop! Go Back" commands with ask to confirm end date of service. It had it right but its first answer was a shock to my system and of grave concern initially. Businesses should use AI to scrub internet for feedback and stick to human agents.

The Xfinity website never works. Any time I try to manage my account through the website, pages keep showing me a loading icon but never load. Their app won't even let me sign in. I have to call customer service to do anything at all. Their automated system is cumbersome to navigate and often doesn't account for what I need help with and there's no way around it. They can't keep track of what services I do or don't have what equipment has been returned. Their service people are sometimes unable to help with the problem and tell me to fix it through the website or app, neither of which work. They do everything they can to get off the phone as quickly as possible without helping solve the problem. They're the main provider in the area so I don't have a choice to but to use them but they are awful.

TV cable is very pricey. $65 for basic cable which is twice what it was. Also there are no discounts for seniors. I am trying to set up service for my 93-year-old mother. Just getting the right person to talk to is a challenge. The first guy Aaron was so rude I hung up on him. The second lady I spoke to was nice but kept badgering me to buy an insurance plan for the equipment. Overall it was a horrible experience.

After having only a dail tone on my landline intermittently for a year, I decided to call the customer service number yesterday. I spoke to Amber (Ohio resident) I explained my situation and she assured me we’d find a solution. I also have a Pixel cell phone that I don’t care for. She was truly the best and most helpful person I’ve ever had with Xfinity. She got me a new modem and phone. She was courteous, knowledgeable, and very patient. I was very impressed. Huge thanks to Amber!

One year as a customer. Could never log into my account due to a confirmed bug in their own system. Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months — then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.