Complain about a product or service

Comcast High-Speed Internet
Throughput Complaints

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

Bill of Burnsville MN (4/29/04):
Expectations of the increased speed were satisfactory the first week. After that they have been disappointing to disgusting. Have made several calls to service (online chat person hangs up after a ping or two). I have had service out here twice with another appt for this Wednesday. They look at the modem stats, tell me how good my signal and power levels are and how they can't figure out why I am having these speed problems.

My DSL was consistent day after day for 4 years. The last few weeks, my speeds are 3mb early in the morning (5:00AM-8:00AM) Most afternoons and evenings speeds are from a paltry 46/116 to a maximum burst of 840/240. Had enough of rebooting my modem, bypassing my router, cleaning out my cookies, shutting down antivirus and zonealarm, and waiting for service to come out and do nothing to correct the problem. All these actions have been a total waste of my time.

The cable guy came out tonight. Its 90 degrees here in MN today. Nobody's online. Speed is fantastic and pushing the limits. They claim a problem with parts of South St. Paul, Eagan, and Burnsville. So what do I do? They say keep track of the slow days and request reduction in monthly billing till they figure it out. Not sure I want to wait that long. This sounds like false advertising, inability to deliver promised services, and possibly consumer fraud.

The advice from technicians has been everything from removing ribbon cables, disabling ALL firewalls, virus scans, etc. (by the way I have a brand new computer with plenty of memory) to the suggestion that my new computer doesn't have enough memory!!!! Dell 8200 series. I have received a host of generic emails, waited for hours on the telephone only to constantly receive a patronizing "ping" report and NO real help. I simply do not get what I pay for.

Milton of Sacramento CA (3/14/04):
I am tired of paying Comcast for 24/7 always on broadband internet that turns out to be something more like 20/5 no weekend 14k internet. We never had these problems when AT&T owned it and the old dial up service was more reliable. It seems a waste of time to complain because they do not even respond. It seems to me that if they have money to continue buying up companies and expanding service they should have money to provide the service they have already sold to their captive consumers (no alternative).

Perhaps I should do as I have with other companies in the past when they would not support customer service. I would call their sales department and complain to them, asking how it is they could be selling new service when they couldn’t support the service they had already sold.

I use the internet for various financial transactions . So far I have managed to work around this poor service and have not lost money, only time. When the comes that it finally does cause me a financial lose, I will take them to court.

Cynthia of West Chester PA (1/29/04):
After finding out that DSL was not yet available where I live, I reluctantly signed up for Comcast Internet. I had heard many negative comments, but I did so just the same. I can tell you that everything you hear is TRUE! It is incredibly slow during late afternoon and evening hours. It takes as long as ten minutes to load a site that typically takes seconds, it stalls on secure sites, etc.

The advice from technicians has been everthing from removing ribbon cables, disabling ALL firewalls, virus scans, etc. (by the way I have a brand new computer with plenty of memory) to the suggestion that my new computer doesn't have enough memory! Dell 8200 series. I have received a host of generic emails, waited for hours on the telephone only to constantly receive a patronizing "ping" report and NO real help. I simply do not get what I pay for.