Xfinity Internet Reviews

I’ve been a customer in the past, and I keep getting notifications to “update my payment method.” I've had trouble with what you’re going through and now trouble getting someone to cancel my credit card from whatever account has the information! They tell me it’s a CC problem and they can’t take my card off because I’m not the account holder… well, duh!!! This is why I want it off the account! Redirect/runaround/ horse crap is what it is! Even after I have gone to my CC company, Xfinity won’t return emails or contact my CC company. I will NEVER come back to Xfinity now. I had them for almost 10 years… never again!

I signed up for service as the website said it was available in my area and why would it not be it is available on all four surrounding neighborhoods that are only separated by streets. I signed up over a month ago with service being promoted as $50.00 pre month for internet and cell phone service for a year and peacock premium free for 2 years so I signed up that night paid the activation fee download the e sim to my phone and proceed to port my number over, then the issues begin as I had trouble getting the number to port, then I took the phone to the Xfinity store where they turned my phone into a paper weight what was a good working phone when I walked in was no longer a working phone when I walked out and was told I need to go back to Verizon and get service back as they could not help me.

The short story is that Xfinity got paid once via check and credit card for the same August 2026 bill. The original check that was mailed was lost either in the mail or at Xfinity, resulting in us paying the original bill with our credit card to stay in good standing. At some later date the 'lost check' was found and Xfinity cashed it; a check for ~ $300. Xfinity has no record they cashed the check, HOWEVER, we have our bank statement saying that they were indeed paid another ~ $300. Xfinity will give us no venue whereby we can share the written evidence with them while continuing to deny refunding us the ~ $300 overpayment. They are a deplorable company and they make it impossible to recover monies that are due us. The only remaining alternative is court.

I have had multiple Comcast accounts over the years and can't help wonder how this company stays in business. Their customer service ranks the worst of ANY company I have ever dealt with. They consistently lie about how they value their customers as their costs rise each year without providing value. Trust me Comcast does not care about their customers once they're enrolled.

Internet itself is good, but beware of their promotional things as they're not truthful about them. I signed up for the 5 year $50 a month promotion since we were gonna be here for a while. After 1 year they upped it by $30 and claimed I only signed up for 1 year. Ever technician and customer service provider I had talked to before said I was on the 5 year plan. None of my bills or anything I got from them on paper stated either 1yr or 5yr so I had to just believe what they said. An actual scam.

Xfinity/Comcast is the worst company I've ever dealt with as far as customer service. They feed you lies, they overcharge, they have long wait times to talk to someone who can't actually help at all. I had an awful experience and would never recommend them.

Xfinity's deceptive business practices again. They provided me with internet service, then doubled my bill after a year, and then added X5 service without my knowledge. What was $70 turned into $180. Will not issue a refund even though I never authorized X5.

Reading the other reviews is confirmation. Xfinity doesn't allow the customer anything. You can argue on the phone for hours and still get nowhere. Simply put seems like the company is going out of business when there is no way to cancel service, only to pay.... LONG STORY SHORT. I found a better deal faster internet. My phone broke so no need for service that was supposed to BE FREE! LONG STORY SHORT THIS WAS A HORRIBLE EXPERIENCE!

I had an emergency with credit card fraudulence. I wanted to change my recurring credit card payment and was not able to get into my account. I called Xfinity and asked to speak to a representative. I wanted a live person as my situation was complex. I got a robot that kept insisting it was a person. What a sad world we are entering.

Tried to cancel a line and they ignored my request completely. In chat they’ll delay the answer and close the chat for inactivity! That’s their new scam and they did many times.

I have had a very disappointing experience with Xfinity. They called me repeatedly, trying to convince me that they had free offers and promotions available. However, in order to check whether I qualified for these offers, they asked me to provide my personal information and credit card details. After approximately three months, I started noticing unexpected charges on my credit card. The amounts were gradually increasing, with each new charge being higher than the previous one. What concerns me the most is that customers may not notice these charges unless they regularly monitor their credit card statements.

Have had their service for 3 years. At first, no problem. The last 6 months, it goes out at least once a month for several hours, and they keep leaving a message ot will be on at ** am then ** pm then ** pm. Bottom line: 8 to 12 hours off. When you try to call, all you get is A1 saying we are aware, goodbye, thank you for being a customer. IF YOU TRY to use their website, it's a huge runaround.

I went to the Xfinity store on Pleasant Valley Rd, Winchester, Virginia today around 7:00. As I walked in this young lady walked out and told her co-worker that she got fired for being 1 minute late. Her co-worker was very upset and didn't believe her. I just stood there feeling sorry for this little girl. She asked me what she could help me with. I told her that she couldn't help me she just got fired. She was very nice and helpful.

I signed up and was quoted $40 if I went paperless and auto pay. A few months later, no warning, price went up to $43. Then later, I was told the price went up to $45 because the paperless and auto pay promo had ended. I've been with these sleaze for 2 years. Today, I get a bill that my payment is going from $45 to $95 because hocus pocus. Nothing changed on my end. When they ended the paperless autopay discount, I didn't change anything.. They were still getting autopay paperless. How can these sleazeballs get away with this kind of bait and switch, hocus pocus, everything in their favor sleazy business. I have more respect for rapists, petty thieves than for these cell phone and internet scum operating as decent businesses.

Doing Better Isn't Optional. It's a Choice Some Companies Have Stopped Making. Here's today's cautionary tale, and it happened to me. A Comcast/Xfinity technician worked on the pole outside my home in the Ranch Estates and installed the wrong type of splitter. In the process, the cables running into my house were destroyed. Internet, cable, phone — everything went dead at once.

The gross dishonesty displayed by XFINITY knows no bounds. Sent unsolicited email by them to my business mailbox. As I passionately HATE the poor service of SPECTRUM BUSINESS, I thought I would check to see if XFINITY was now offering service in Orlando, Florida. They did not and their site says: GET CONNECTED WITH SPECTRUM. A rectangular box has Xfinity and SPECTRUM WITHIN THE BOX, with Spectrum's logo. Xfinity says "Xfinity is not available in your area but SPECTRUM IS, DELIVERING RELIABLE SERVICE YOU CAN COUNT ON."

Xfinity is nothing but liars. They do not have the most reliable service. A month ago we lost Internet for a week because a storm. Yesterday we lost Internet because of a storm. They don't want to give an ETA. After begging to get an ETA they say a week. WHY!! WHY!! Why. Super expensive Internet for what? So wind sneezes and we lose internet. Garbage company. They lie just to get you off the phone. I will never use these posers ever again.

Overcharge. Don't go with them. Intro rates then crazy rates after. Avoid.

I have been with Xfinity for several years now. I had my land-line phone transferred to them from Century Link when Century link stated that they would be ceasing service to land-lines. I went with Xfinity because they have the service to do VoIP with the internet. The service was inadequate. Calls were either made choppy or were dropped. I called Xfinity many times to have this problem fixed and nothing happened even though they said they were fixing it within 24 hours.

I have had no internet for 7 days. A truck ripped off the cable from the pole in the street because it was hanging low. I called and made multiple appointments for them to fix it. No tech ever showed up to any appointments, they were just a no show. I called every day this week and made a new appointment for the next day and no show again every day. I'm tired of this company.

Previously, Xfinity has always been great. Since moving to Gig Harbor, WA we have had nothing but trouble. For a two week span we had no tv or internet. They came out twice to fix the problem and found out it was on them, their old line was defunct. But Xfinity still tried to charge us $100. Then the third week happened and still no service. By the way: the office here is great as are all the personnel; it is the company of which I write. So we complained; they removed the bill but still charged us for the whole month. Then they said they would give us $100 credit out of $222 or such. But, no! We received a $50 credit. Then they said they would throw in an Apple IPad. So I reluctantly agreed.

I would give Xfinity zero stars if I could. From our very first call, we clearly told Xfinity that we owned our own modem and router and did not need to rent or purchase any of their equipment. We were told that was no problem and that the coax cable we needed would be included in a welcome box shipped to our house. That box never came. After waiting approximately a week, we called Xfinity and were told something completely different: they supposedly could not send us only a coax cable and would instead have to send us startup equipment and charge us for it. We did not need their equipment. We never asked for their equipment. We had already been told that the cable would be sent separately as part of getting our service started.

I have my Wifi and mobil service through Xfinity. They sent me an email to receive free premium Peacock since I've seen such a wonderful long time customer. However, when I tried to activate it I was unable to do so. First I called regular customer service. The first rep had me on the phone for over an hour telling me I had to upgrade my Wifi service to be able to activate the free service they had sent me. I told her that was incorrect. I was going to file a BBB complaint. I was disgusted at how many people Xfinity had probably done this to. Given this free service have a customer call in and then people that don't know any better get scammed into paying to upgrade their service to get a free service they promised them.

Waiting already two weeks to get a gut wire replaced. Wires were never buried like they are supposed to be. I got two texts today that they were coming to fix and no one showed up. Then they said there was no appointment. Now they are telling me in 5 days they will come to fix. Horrible horrible company.

To begin with I had nothing but difficulty getting an appt scheduled for when I was off work, they said they could work around it. The tech not only did not work around it at first but showed up early. Then after calling and getting it arranged to later, he still called me saying, " Hey, I'm at your door." They couldn't set up my internet online and a technician HAD to come out, that was the only way per the rep I was chatting with. THEN they charged me $100!!!!! To set up my brand new internet! They won't reverse the fees- I will never work with Xfinity again

You can't even get any customer service. The agents are rude and not helpful at all, but they're great at wasting your time. They always text me a verification code, or so they say, but it never makes it to my phone. They don't have my debit card # or exp. date right either. So, if I try to verify my account that way, they say my info. is wrong. Except I'm reading my info directly from my card. They seem to be getting theirs from somewhere far south of their heads. So, I tried the chat function, and all of a sudden my router went offline. If that's a coincidence, then I'm Miss Universe. This company is the definition of sleaze.

I have never written a review for such low service, why? Because Xfinity is actually at the level of no service. They somehow switched plans, are threatening to charge due to "excessive use," but nothing has changed and there is no way to contact a human. I look forward to switching my services!

I made an appt over a month ago for 8-10 am for 8-22. I received a text he’s on the way at 742. I ended up called around 850 asking where he is. The chat rep said there were system glitches, I have to reschedule, the tech tried to call, I’ll escalate and he will be there today. Basically I got the runaround with 4 different responses. She ultimately assured me someone would be there but couldn’t give me a time. I called a live person an hr later and my appt was moved to a different date. I was highly upset. When she said she would check she hung up on me. The 2nd live person said he put me on a cancellation list?? Cancellation?? I never canceled my appt. I called an hr after the Xfinity text did during my 8-10 appt time. I rearranged my schedule for weeks. I lost money taking the day off.

Customer for a decade and a half. Recently, come to find out that I'm paying $114/month for 600mps internet speed while the company offers one gig for $50/month. Of course I drive down and wait my turn to get the deal. The guy lied to me stating that the plan isn't available in my area. I've seen too much of their BS. I went home and called Xfinity (if you call them say additional service and get through quicker). The lady was honest and said the plan was new customer only.

I have been a customer with XFinity for 8+ years. Earlier this week, the internet and cable went out. They are telling me that they cannot come and fix it for over 7 days from now. We have two people working from home in this house and I told XFinity that and they didn't seem to care. So, I will be moving my business to AT&T. Buh-Bye!

This company is a scam, they increased my bill for no reason without notice. I spoke with a customer rep who said they would change lower it. Of course it wasn't done. I was billed an even higher rate. I called again and the sales rep said he would fix it. Nope. I went into the store and they did nothing. They actually told me the phone reps will tell you what you want to hear to get you off the phone. This is a horrible company. Do not use.

Tried to charge us extra twice by not mentioning that they were adding extra benefits over the phone. When I asked why the price was so high after I said I only wanted internet and nothing else the lady on the phone goes, "Ohhh no I have you down for the basic bundle." That isn't what I asked for and they tried to slip in an extra phone service which I did not want and they didn't ask if I wanted.

My Xfinity stream app will not work at all on my phone. I log into xfinity stream on my laptop, and it will not play anything I recorded. It stops and says trying to connect. I tried logging into my xfinity account and that page will not load. I tried calling customer service but the wait time is almost an hour. This is the worst experience I have ever had with any internet/TV provider. I will be cancelling my internet and TV and getting the Verizon Gateway for $60/month and stream.

This has been one of the worst experiences I have ever had with a professional firm. The billing was extremely concerning, with charges that I believe were improper and not clearly authorized or adequately explained. What made the situation even worse was the way the company handled my attempts to get answers. Customer service was completely unacceptable. Communication was poor, responses were frustrating, and instead of taking responsibility and addressing my concerns, I felt like I was being ignored and passed around. When a company is handling people's money, the billing should be transparent, accurate, and properly documented. Unfortunately, that was not my experience here. I would strongly caution anyone considering using this firm to carefully review every charge, agreement, and invoice before moving forward. Based on my experience, I would not recommend this firm and would not use them again.

Xfinity continual padding the bill every month led to me canceling my account. I would constantly have to call for readjustment of my bill, and they would have some reason as to why. It was constant confusion, as the language barrier form overseas employees. Xfinity is utter chaos and very unprofessional. I have stated several times; to send a final bill with corrections or I will pay nothing. Beware of the games played.

Called customer service to get a shipping label to send the modem back since I ended my service. Due to medical I asked them to mail me a shipping label or call UPS for a call tag they refused everything. They're not willing to work with you in any way possible, total and complete refusal. Worse customer service that I've ever encountered I would never recommend Xfinity to anyone.

Xfinity is structure to be unhelpful. I am the POA for my Aunt and have all of the paperwork to assist with her affairs. However, Xfinity has no mechanism to assist with this request. As a result, my 91 year old aunt, will have to forfeit her refund. In fact, they continue to charge her for random services and will not help to address the issue.

Between the frequent service drops and worst customer service in the world, it’s absolutely amazing this company still exists. After 4 different AI time waste you might get to an agent in India who will tell you that your tech appointment went from 10 days out to 3 days out. Then day of your appointment will be pushed back 6 hours.

I've had Comcast Business internet for 7 months at my small business. For most of that I've had inconsistent and unreliable service causing me to have to use the hotspot on my phone. Simple internet, email basics it couldn't handle. Speed tests confirmed on multiple devices confirmed it wasn't working correctly. Over the course of that time I contacted Comcast via phone calls, directly to a service tech and mostly on chat. The problems continued. They couldn't fix the issue today and I cancelled my service. They blamed me and are charging me $500 cancellation fee (many months left on the contract) when there were problems the entire time. They said they couldn't find records of my service complaints. I explained I communicated with them mostly on chat. They said they didn't have access to that. I paid the money monthly... I did my part... they didn't do theirs. Down to 3mbps at its worst.

I have been an Xfinity user for years and in my time my service has been intermittent and price has steadily climbed from a low of $35 to a high pf now $135 a month. With a $45 increase in just the last month. The company like to servellience price their promotions. Showing you all these great promotions, but when you click on them, you are not allowed to partake. Now I have been an xfinity customer since 2019 I believe, give or take, and normally I could call and after getting through the hour long robo blocker since they don't want people to speak to real people, I could come to some form of agreement on a price. But the past year or so thst has become harder and harder. And what's worse, the app gives you these promotions, but then locks you out of those prices by stacking your bill with your old bill.