Complain about a product or service

BellSouth

Thomas of Boca Raton, FL November 13, 2007

I was connecting to my ISP using Bell South. Soon after AT&T took over, I lost my phone service. When the phone service was restored I noticed my dial-up speed was greatly reduced. I was receiving 45 to 48 kbps using Bell South; with AT&T it is 26.4 kbps, and the line disconnects every 30 to 40 minutes. AT&T repair supervisor Jackie Molash claims the cause of my losing almost half my dial-up speed is due to my ISP cutting back on service. I have tried two other ISP services, Copper.net which had difficulty in connecting and only produced 19 kbps, and Peoplepc.com, that attained the same speed of 26.4. The ISPs state they send out 56kbps and have not cut back or cut off service.

After almost four weeks of complaining to AT&T and the Public Service Commission I received an email from AT&T. They claim that my lie is a voice line and not a data line. They suggested I subscribe to their higher-cost DSL service.  It is the same line I had with Bell South, and AT&T should provide equivalent service. AT&T is notorious for abusing their monopoly; that's why it was broken up to begin with.

Ed of Boca Raton, FL June 27, 2007

I subscribed to the Bellsouth DSL service for a fee of 32.95 per month. Initially, I requested that my monthly fee be placed on my credit card. However, when reviewing my statements, I saw that was being charges every 2 weeks! When I called their billing help line and complained of the charges they said they could help me, blaming on the credit card company. So I asked them to no longer charge in the card and instead put it on my phone bill. Sure enough, I was billed for 2 months service on one bill.

This makes five charges in a span of 2 1/2 months. Knowing my experience with AT&T, I suspect that this practice is intentional. They had previously denied my, as they do everyone I know, the rebate on the modem, telling me I was out of the date range, even though it was clearly promised on their web site.

Eric of Dallas, NC December 13, 2006

Around mid-summer 2006, I began having speed and connection problems with Bellsouth Fast Access DSL 3.0. I called tech support several times but they were unable to solve the issue and said they would have to send a technician to my home. The tech could find no problems. I have called several times and they tell me a tech needs to come out. I try to explain that a tech has already been out and I cannot take time off work to meet a tech for something I know they cannot fix. The speed issue remains to this day and I am paying for service I am not receiving.

Travis of Fort Lauderdale, FL December 7, 2006

I had an existing Bellsouth service and transferred it to another address when moving. This was recommended by the Bellsouth representative in order to keep my existing email account. Once I transferred they began charging me for the cost of a modem that the previous tenant never finished paying. I explained that I never authorized these charges and that I assumed SERVICE, not a product. The old tenant left with the modem and I could access the service with a modem that I had previously purchased.

I was transferred 8 times between the internet services division and the local customer service division. They keep saying that it is the other division that can help me. They put you on hold without notice, and even keep you on hold until the automated service tells you that they are no longer open. They refuse to entertain the fact that I did not authorize the charges. The past bill clearly shows that the previous tenant ordered the modem and was paying it off in monthly installments. I have been billed for four of the ten monthly installments. I have spent 2 hours on the phone with customer service and am being charged for a modem (30.00 in 4 remaining installments) that I never authorized to be charged to my account. Although I have yet to see a revised bill, I was told that I am incurring late charges.

Paul of Asheville, NC September 13, 2006

Have tried to install wireless net in my office and connect to existing Bellsouth DSL. One problem after another. spent and time wasted. Bellsouth is such a great communication service they have 4 ways to contact them - NONE OF THEM WORK. 24/7 tech line says Call back during business hours. Did not respond to direct email.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |