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Jenean of Cartersville GA (12/26/07)
I called to set up internet with Bellsouth. The only way to have access to the internet is if I also set up a new residential phone. I don't need a home phone, but signed up just so I could get online. I was told that I would have a waiting period (1 business week) before the internet was set up. However, I ended up waiting three weeks just for the phone to be turned on, and internet services were never provided. I immediately disconnected. Now they keep sending me letters, threatening to send me to collections. I contacted them and told them the above information, and they told me that I don't have to pay the phone bill since I never used it and I only needed it for the internet that was never set up. Since then, I have received a letter from a law office saying that I must settle this debt.
Thomas of Boca Raton FL (11/13/07)
I was connecting to my ISP using Bell South. Soon after AT&T took over, I lost my phone service. When the phone service was restored I noticed my dial-up speed was greatly reduced. I was receiving 45 to 48 kbps using Bell South; with AT&T it is 26.4 kbps, and the line disconnects every 30 to 40 minutes. AT&T repair supervisor Jackie Molash claims the cause of my losing almost half my dial-up speed is due to my ISP cutting back on service. I have tried two other ISP services, Copper.net which had difficulty in connecting and only produced 19 kbps, and Peoplepc.com, that attained the same speed of 26.4. The ISPs state they send out 56kbps and have not cut back or cut off service.
After almost four weeks of complaining to AT&T and the Public Service Commission I received an email from AT&T. They claim that my lie is a voice line and not a data line. They suggested I subscribe to their higher-cost DSL service. It is the same line I had with Bell South, and AT&T should provide equivalent service. AT&T is notorious for abusing their monopoly; that's why it was broken up to begin with.
Ed of Boca Raton FL (06/27/07)
I subscribed to the Bellsouth DSL service for a fee of $32.95 per month. Initially, I requested that my monthly fee be placed on my credit card. However, when reviewing my statements, I saw that was being charges every 2 weeks! When I called their billing help line and complained of the charges they said they could help me, blaming on the credit card company. So I asked them to no longer charge in the card and instead put it on my phone bill. Sure enough, I was billed for 2 months service on one bill.
This makes five charges in a span of 2 1/2 months. Knowing my experience with AT&T, I suspect that this practice is intentional. They had previously denied my, as they do everyone I know, the rebate on the modem, telling me I was out of the date range, even though it was clearly promised on their web site.
Eric of Dallas NC (12/13/06)
Around mid-summer 2006, I began having speed and connection problems with Bellsouth Fast Access DSL 3.0. I called tech support several times but they were unable to solve the issue and said they would have to send a technician to my home. The tech could find no problems. I have called several times and they tell me a tech needs to come out. I try to explain that a tech has already been out and I cannot take time off work to meet a tech for something I know they cannot fix. The speed issue remains to this day and I am paying for service I am not receiving.
Travis of Fort Lauderdale FL (12/07/06)
I had an existing Bellsouth service and transferred it to another address when moving. This was recommended by the Bellsouth representative in order to keep my existing email account. Once I transferred they began charging me for the cost of a modem that the previous tenant never finished paying. I explained that I never authorized these charges and that I assumed SERVICE, not a product. The old tenant left with the modem and I could access the service with a modem that I had previously purchased.
I was transferred 8 times between the internet services division and the local customer service division. They keep saying that it is the other division that can help me. They put you on hold without notice, and even keep you on hold until the automated service tells you that they are no longer open. They refuse to entertain the fact that I did not authorize the charges. The past bill clearly shows that the previous tenant ordered the modem and was paying it off in monthly installments. I have been billed for four of the ten monthly installments. I have spent 2 hours on the phone with customer service and am being charged for a modem ($30.00 in 4 remaining installments) that I never authorized to be charged to my account. Although I have yet to see a revised bill, I was told that I am incurring late charges.
Paul of Asheville NC (09/13/06)
Have tried to install wireless net in my office and connect to existing Bellsouth DSL. One problem after another. $$ spent and time wasted. Bellsouth is such a great communication service they have 4 ways to contact them - NONE OF THEM WORK. 24/7 tech line says Call back during business hours. Did not respond to direct email.
Louisa of Asheville NC (05/29/06)
On January 31, 2006 I purchased BellSouth Fast Access DSL through AOL. I printed the form stating what the AOL and BellSouth charges and rebates would be. AOL was supposed to be $6.95 and it is $9.95, but even worse, I have had 3 denials from BellSouth for the $75 rebate. After spending hours trying to resolve this issue, I have just sent them a 2 page letter and attachements proving my eligibility for the $75 rebate. Don't know what will happen this time, but I am worn out from this whole process. In addition, the Bellsouth DSL works only 50% of the time and so even if I wanted to cancel AOL I can't because of the unreliability of the service. Someone needs to stop their false advertising and tell them to stick to the phone business. Sorry, I had to vent. Thank you for recording this complaint about BellSouth. Sincerely, Louisa S. Dexter
I have spent more than $75 of my time trying to get a rebate for something I would not have purchased if it had not had the rebate. In addition, my time, postage, copying expense, ink cartridge printing expense, etc.
Henry of Welliington FL (05/01/06)
This all started over their DSL advertisements and the fact that they say it is available in my area. (Enter your phone number on their website and it says DSL is available) I ordered DSL on 4-4-2006 they said I should have it in a few days. About two days later they called and said it is not available in my area but will be on 4-27-06 after 6pm. I called them back at the number they left and told them that it is in my area (two of my neighbors have it!) They said that a workman had to fix a technical issue but it would be done by 4-27-06. On 4-29 06 at about 5:00pm I tried to hook up the modem they sent me and came up with an error message and the software (and the instruction book) said I had to call a technician at 888 321-2375.
I did what was said and pressed option 1. I received an message that they were closed and their hours were Monday-Friday 8am-8pm. I tried several times and went through all the other options thinking that I had done something wrong, they were clearly closed. I called again on Sunday after the help Bellsouth website (Hatal) said they were open 24-7 and again the same thing they were closed. I finally called today 5-1-06 at about 9:30 am and spoke with someone who finally said that I have no service because they never fixed what was wrong by the 27th like they said. When I asked him about no one being available like their advertising says He said that technical assistance is available 24-7 at the 888 number. He also said someone should have contacted me to let me know that the date for my service was changed a third time to after May 12th.
My complaint is that Bellsouth does not care about their customers and lie in their advertisements and to top it off you can not speak with anyone with any authority about it.
Susan of Palm Beach Gardens FL (04/10/06)
On March 14, 2006 I ordered through the BellSouth representative, Amy Sanchez, Direct TV, unlimited long distance for my residence, and DSL ultra for my internet. I was told at the time that I will receive $175 gift card for the Direct TV, $25 gift card for the unlimited long distance, $75 gift card for DSL plus an extra $50 for the DSL line. Ms. Sanchez told me the gift cards will be send immediately upon my calling the reward redemption center after March 21, as they needed a week for processing. It is now April 10 and I haven't received anything but a run-around. The most recent conversation, today with Jose (number 00102) told me I should not expect to receive anything until the end of May.
I counted on those gift cards. I relied on what the BellSouth representative told me. She knew I was taking contemporaneous notes of our conversation, and several times I asked for clarification of what she had said and everything was confirmed. I'm more than angry. I relied on their representative to my detriment. No one at BellSouth cares to take responsibility for her actions, nor are they willing to help me.
Jenny of Redington Shors FL (04/10/06)
My step-mother who lives in Clinton,S.C. was charged for about 5 months of internet sevice from BellSouth Co. She does not nor has EVER had a computer on any kind. If I had not been visiting from Fl. in March 2006 and just happened to check her phone bill, I guess she would be paying for this service for a very long time. I have been wondering how many other unsuspecting victims are being charged for a computer, when in fact they do not have one,and do not understand the complicated billing.It makes me very mad when the elderly are exploited like this.
I have a VERY GOOD feeling that my stepmother, 84, is not the only one being charged for such a service! How much $$$ are they collecting from good citizens who are on a monthly income? I don't know what,if anything can be done about this. But, I would surely like to let the public aware of such overcharges. Especially to the vunerable victims.
R of Marietta GA (02/09/06)
Recently I was approached by a BellSouth sales person in a Cingular Wireless store. I was promised a $30/month savings for bundling my services with BellSouth. Also I was promised DSL twice as fast as Earthlink. This deal included two land lines with unlimted long distance, DSL Xtreme (really sold 6.0) and $10/month discount on cell phone bill. None of this is true once I received my first bill. I want BellSouth to honor this agreement.
I have spent 15 man hours in the switch to BellSouth DSL and still can not send e-mail via BellSouth when not at home. My bill went up rather than down. I want BellSouth to honor the sales agreement that I have the written notes for on the back of the work order.
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