BellSouth

I ordered BellSouth fast access DSL in the middle of August. I paid $100 upfront because of my credit. 3 weeks later, I received my installation kit. On Monday, September the 13th, at 6 P.M. I had finished setting it up. It did not work and I called and AT&T sent a tech specialist on the 15th. He said, he was only allowed to go up to the line, they then sent the exact same technician the next day. Who even said "I dunno why they sent me back."

On Friday, they assured me that it was fixed. And indeed it did work, for about 4 hours. That same day, I attempted to take an online exam, and it cut me off in the middle. Giving me a failing grade. After this, I decided to cancel, after turning in my equipment and receiving a letter of receipt. I called because my refund was less than $250, they told me there was a mistake and I was only refunded $10 and I would have to wait 2 to 3 more billing cycles.

It has been quite a terrible experience, I have spent over 15 hours on the phone I have spoken to countless supervisors. It has really been terrible. Is this just because I live in Louisiana and we don't matter? I also found out the area I live in does not support DSL Extreme, and the Tech who sold me the service knew that and sold it to me anyway. So thank you AT&T for giving me the worst service possible, and doing so unapologetic.

The ITT guy asked why we had very old equippement and instructed me to ask for a "two wire" from BS. They told me they would charge us 105.00. When I said I wanted to cancel they then said they would send it free. So they said they would ship over night.

The next day we received a card saying it had been sent. Both my roommate and I saw this card. Today, TWO days later NO TWO WIRE! When I phoned, a very sad, unprofessional, insecure consultant, "Mitch" a girl, told me it had not actually been sent to us. I asked for a supervisor and was connect, after a lonnnnnnnnnnng wait, with Michelle P.

She had NO explaination why we received a card within 24 hous saying it HAD been sent, but in actuality it had NOT BEEN SENT AT ALL! I then asked for the mailing address so that I could file a complaint. She gave me a wrong address. "2625 Piedmont Rd. 489, Suite 56, Atlanta Georgia, 30324. I then phoned back and talked with "Ms. F" who gave me the correct, (I assume,) compaint address. The one listed here. I called YET AGAIN and ask for ANOTHER confirmation that the "two wire" had now been sent." "PeggY" assured....hum.....me at 3:30 p.m. on August 13th that it had been sent. It is now another waiting game and will be FOUR days past the beginning of this never ending horrible issue.

I recently upgraded my service to FastAccess DSL Extreme 6.0 (highest available) and a price difference of about $8 from my previous service. The problem is that the PRICE got upgraded but my SERVICE did not. I have called technical support numurous times and wasted a lot of time and energy over this, and I am just too tired to be dealing with this on a regular basis. Instead of the 6.0 Mbps that I should have, my speed is at 2.8 max! That's a huge difference.

It was slow before but I never took the time to complaint and I regret that with everything in me, but now Bellsouth/AT&T has gone way too far and I just think it's unacceptable that in this horrible economy people are having to waste their money! It was unfair before but now it's just plain wrong!

I am paying, and have previously paid for services that I am not getting. Paying for medium speed and getting low. Paying for the highest level and getting the low speed. It's just a huge waste of money. I am already trying to deal with the fact that Bellsouth added long distance charges to our bill without consent and since it wasn't reported within 60 days, they aren't going to refund it. They conveniently don't have it noted in their system that I called every month to ask them to remove the services.

I had telephone and internet service with bellsouth for 2 yrs. I moved to an area that did not offer bellsouth phone service nor internet service. I went with my cable provider for both phone and internet. I kept using my email for 6 months after I had moved outside the area network. I was never told that out of the blue my email would be cut off. After an in house audit at bellsouth, they discovered that I was still in the system and was not a paying customer and they revoked my password to access my email without any warning. Had I known this in advance, I would have sent out a notice to all my email contacts of a change of address as well as copied their email address to another email address book.

I have lost over 50 email addresses of clients, friends as well as my familys military email address whom happen to be over seas in Irak. I have no way of contacting them nor them contacting me. I contacted ATT in which I was told that customer service is important to them however, they could not assist me in getting my email addresses back. Surely if [they] can revoke a password, [they] can at least rest a password and give me 24 hrs to get my addresses and get out.

I have clients, friends and family over seas that I can no longer get in touch with because I don't have an email address for them. I just want my email addresses back.

Set up a telephone for a business account. Was never advise to sign a contract and get half off. When the bill came for the 4 weeks its over $400 just for phone and DSL. As we tried to get some to get a contract to us. It sill took almost 2 extra months for them to finally put it together , while the bill is still get bigger. So after 3 months of back and forth and abusive threats, i have a $900 bill..

I refuse to pay so now i have no phone and DSL will probably go soon. I have ran an ad with that phone number so no i have to try and find another DSL. I can not get any calls so i am loosing buisness.

I live within 2 miles of DSL connection, yet we can not get DSL. I switched from a local provider to Bell South with the assurance that my dial-up speed would remain the same, but should increase. I have attempted to contact them about when DSL would be available. One rep said that we would be on by January....that was last January. Another said they doubted we would ever be. I have a 56K modem, and today my internet speed is 21. The most I have ever had was 26.4.

I have attempted to try to find who I need to speak with. The Engineers has been the answer but no one knows how to contact the engineers. A repair person came to my residence and stated that our lines were old and that the age of the lines would not allow any more speed. I have looked into Sat. Internet, but will have to sign a contract for several years at approximately $99.00 per month with a equipment purchase of approximately $400.00. What a shame it would be for me to invest into sat. hook-up only to have DSL available in the near future. Who do I contact to find out if there are any plans for our area.

on 11-aug-08 at approximately 2:00pm I contacted bellsouth customer service to resolve 3 different issues,(internet,wireless,& eft guestions) concerning my recent phone bill,over the next 75 minutes I was transferred to 8 different people, while my problems were resolved. I cannot understand why it took this long to resolve. I am thankfull that I was not working a normal job, I really do not think that my employer would tolerate me taking over an hour to take care of my personal problem with my bills. It appears that we the people have become so specialized that it takes 8 different people and 75 minutes on the phone to resolve 3 simple issues. I thought that bellsouth was better at customer service than this.

This is not the first time that this type of problem has occured. It appears to me that only one person can address one particular issue, or that they do not know how to handle it and simply transfer to (hopefully) somebody that can, thus they handled it, next phone call. I finally spoke with somebody that gave me the web site to file a complaint, it turns out that that web site could not be found or recognized. Any help that you could provide in this matter would be greatly appreciated. The one thing that they did do was credit 14.95 for my time and trouble to my account. While I did appreciate the money, the problem still exists.

I spent over 75 minutes on the phone dealing with 3 issues on my phone bill,along with the aggravation and increased blood pressure in dealing with these incompetant ways of customer service.

The week of July 21st I called to have my home phone service changed from business to residential and no changes to be made to my DSL service. I spoke with a young lady from residential and a gentleman from business to make these changes. They were to take effect Aug 1st. On sunday August 3rd my internet service was not working. I called tech support and they said my service had been disconnected.

On Monday morning,8/4/08, I called customer service to see why I had been disconnected. I was told because I changed from business to residential my DSL had to be disconnected. I was never told this would happen. So I placed another order for DSL, I was told it would be 7 days before my service could restored. I asked for this to be expedited because I work from home and my work depends on me being able to connect to the internet.

I have been given the run around from multiple departments at AT&T/Bellsouth. I did not ask for my service to be interupted, my bill has always been paid on time. The point is they turned off my service without telling me and for no good reason and have been very unhelpful in getting it restored. I am still not sure when my service will be activated again.

The cost of having the service re-activated.

At&t BellSouth are falsely advertising DSL service without having to change Phone services. I am refused DSL service by telling me it isn't availiable but if you subscribe to Bellsouth phone service they will supply you with DSL service.

Their advertising on our local channels specificly says we do not have to change phone service. When I asked why DSL service was avaialable for At&t and not me they hung up.

They refuse to provide DSL service to my area. We live in a subdivision approx. one mile outside of the incorporated limits of Lugoff, SC.

Only access to internet is dial up conection

I called to set up internet with Bellsouth. The only way to have access to the internet is if I also set up a new residential phone. I don't need a home phone, but signed up just so I could get online. I was told that I would have a waiting period (1 business week) before the internet was set up. However, I ended up waiting three weeks just for the phone to be turned on, and internet services were never provided. I immediately disconnected. Now they keep sending me letters, threatening to send me to collections. I contacted them and told them the above information, and they told me that I don't have to pay the phone bill since I never used it and I only needed it for the internet that was never set up. Since then, I have received a letter from a law office saying that I must settle this debt.

I was connecting to my ISP using Bell South. Soon after AT&T took over, I lost my phone service. When the phone service was restored I noticed my dial-up speed was greatly reduced. I was receiving 45 to 48 kbps using Bell South; with AT&T it is 26.4 kbps, and the line disconnects every 30 to 40 minutes. AT&T repair supervisor Jackie Molash claims the cause of my losing almost half my dial-up speed is due to my ISP cutting back on service. I have tried two other ISP services, Copper.net which had difficulty in connecting and only produced 19 kbps, and Peoplepc.com, that attained the same speed of 26.4. The ISPs state they send out 56kbps and have not cut back or cut off service.

After almost four weeks of complaining to AT&T and the Public Service Commission I received an email from AT&T. They claim that my lie is a voice line and not a data line. They suggested I subscribe to their higher-cost DSL service. It is the same line I had with Bell South, and AT&T should provide equivalent service. AT&T is notorious for abusing their monopoly; that's why it was broken up to begin with.

I subscribed to the Bellsouth DSL service for a fee of $32.95 per month. Initially, I requested that my monthly fee be placed on my credit card. However, when reviewing my statements, I saw that was being charges every 2 weeks! When I called their billing help line and complained of the charges they said they could help me, blaming on the credit card company. So I asked them to no longer charge in the card and instead put it on my phone bill. Sure enough, I was billed for 2 months service on one bill.

This makes five charges in a span of 2 1/2 months. Knowing my experience with AT&T, I suspect that this practice is intentional. They had previously denied my, as they do everyone I know, the rebate on the modem, telling me I was out of the date range, even though it was clearly promised on their web site.

Around mid-summer 2006, I began having speed and connection problems with Bellsouth Fast Access DSL 3.0. I called tech support several times but they were unable to solve the issue and said they would have to send a technician to my home. The tech could find no problems. I have called several times and they tell me a tech needs to come out. I try to explain that a tech has already been out and I cannot take time off work to meet a tech for something I know they cannot fix. The speed issue remains to this day and I am paying for service I am not receiving.

I had an existing Bellsouth service and transferred it to another address when moving. This was recommended by the Bellsouth representative in order to keep my existing email account. Once I transferred they began charging me for the cost of a modem that the previous tenant never finished paying. I explained that I never authorized these charges and that I assumed SERVICE, not a product. The old tenant left with the modem and I could access the service with a modem that I had previously purchased.

I was transferred 8 times between the internet services division and the local customer service division. They keep saying that it is the other division that can help me. They put you on hold without notice, and even keep you on hold until the automated service tells you that they are no longer open. They refuse to entertain the fact that I did not authorize the charges. The past bill clearly shows that the previous tenant ordered the modem and was paying it off in monthly installments. I have been billed for four of the ten monthly installments. I have spent 2 hours on the phone with customer service and am being charged for a modem ($30.00 in 4 remaining installments) that I never authorized to be charged to my account. Although I have yet to see a revised bill, I was told that I am incurring late charges.

Have tried to install wireless net in my office and connect to existing Bellsouth DSL. One problem after another. $$ spent and time wasted. Bellsouth is such a great communication service they have 4 ways to contact them - NONE OF THEM WORK. 24/7 tech line says Call back during business hours. Did not respond to direct email.

On January 31, 2006 I purchased BellSouth Fast Access DSL through AOL. I printed the form stating what the AOL and BellSouth charges and rebates would be. AOL was supposed to be $6.95 and it is $9.95, but even worse, I have had 3 denials from BellSouth for the $75 rebate. After spending hours trying to resolve this issue, I have just sent them a 2 page letter and attachements proving my eligibility for the $75 rebate. Don't know what will happen this time, but I am worn out from this whole process. In addition, the Bellsouth DSL works only 50% of the time and so even if I wanted to cancel AOL I can't because of the unreliability of the service. Someone needs to stop their false advertising and tell them to stick to the phone business. Sorry, I had to vent. Thank you for recording this complaint about BellSouth. Sincerely, Louisa S. Dexter

I have spent more than $75 of my time trying to get a rebate for something I would not have purchased if it had not had the rebate. In addition, my time, postage, copying expense, ink cartridge printing expense, etc.

This all started over their DSL advertisements and the fact that they say it is available in my area. (Enter your phone number on their website and it says DSL is available) I ordered DSL on 4-4-2006 they said I should have it in a few days. About two days later they called and said it is not available in my area but will be on 4-27-06 after 6pm. I called them back at the number they left and told them that it is in my area (two of my neighbors have it!) They said that a workman had to fix a technical issue but it would be done by 4-27-06. On 4-29 06 at about 5:00pm I tried to hook up the modem they sent me and came up with an error message and the software (and the instruction book) said I had to call a technician at 888 321-2375.

I did what was said and pressed option 1. I received an message that they were closed and their hours were Monday-Friday 8am-8pm. I tried several times and went through all the other options thinking that I had done something wrong, they were clearly closed. I called again on Sunday after the help Bellsouth website (Hatal) said they were open 24-7 and again the same thing they were closed. I finally called today 5-1-06 at about 9:30 am and spoke with someone who finally said that I have no service because they never fixed what was wrong by the 27th like they said. When I asked him about no one being available like their advertising says He said that technical assistance is available 24-7 at the 888 number. He also said someone should have contacted me to let me know that the date for my service was changed a third time to after May 12th.

My complaint is that Bellsouth does not care about their customers and lie in their advertisements and to top it off you can not speak with anyone with any authority about it.

On March 14, 2006 I ordered through the BellSouth representative, Amy Sanchez, Direct TV, unlimited long distance for my residence, and DSL ultra for my internet. I was told at the time that I will receive $175 gift card for the Direct TV, $25 gift card for the unlimited long distance, $75 gift card for DSL plus an extra $50 for the DSL line. Ms. Sanchez told me the gift cards will be send immediately upon my calling the reward redemption center after March 21, as they needed a week for processing. It is now April 10 and I haven't received anything but a run-around. The most recent conversation, today with Jose (number 00102) told me I should not expect to receive anything until the end of May.

I counted on those gift cards. I relied on what the BellSouth representative told me. She knew I was taking contemporaneous notes of our conversation, and several times I asked for clarification of what she had said and everything was confirmed. I'm more than angry. I relied on their representative to my detriment. No one at BellSouth cares to take responsibility for her actions, nor are they willing to help me.

My step-mother who lives in Clinton,S.C. was charged for about 5 months of internet sevice from BellSouth Co. She does not nor has EVER had a computer on any kind. If I had not been visiting from Fl. in March 2006 and just happened to check her phone bill, I guess she would be paying for this service for a very long time. I have been wondering how many other unsuspecting victims are being charged for a computer, when in fact they do not have one,and do not understand the complicated billing.It makes me very mad when the elderly are exploited like this.

I have a VERY GOOD feeling that my stepmother, 84, is not the only one being charged for such a service! How much $$$ are they collecting from good citizens who are on a monthly income? I don't know what,if anything can be done about this. But, I would surely like to let the public aware of such overcharges. Especially to the vunerable victims.

Recently I was approached by a BellSouth sales person in a Cingular Wireless store. I was promised a $30/month savings for bundling my services with BellSouth. Also I was promised DSL twice as fast as Earthlink. This deal included two land lines with unlimted long distance, DSL Xtreme (really sold 6.0) and $10/month discount on cell phone bill. None of this is true once I received my first bill. I want BellSouth to honor this agreement.

I have spent 15 man hours in the switch to BellSouth DSL and still can not send e-mail via BellSouth when not at home. My bill went up rather than down. I want BellSouth to honor the sales agreement that I have the written notes for on the back of the work order.