AT&T Internet Reviews

AT&T air. I literally shudder when I say or think of this name. I used it for about a year and it was the most inconsistent service of Internet I have ever had. I lived during the dial up era of Internet and even that was more reliable. About a month ago, the service simply became sporadic. I'd have Internet for maybe ten minutes before it cuts out, then comes back. I can only use the Internet with decent connection speed late at night, around midnight to maybe four or five AM. Then, it goes back to horrible connection consistency. So, I'm thinking about going back to spectrum. Like, att can't even do anything about the horrible quality of Internet and I've had about enough of this internet air. On top of that, they increased the price so, I think it's a wrap for me with this service. I know some people say it's okay but, I do not recommend getting this Internet service if you live in Lomita, CA.

AT&T has been down for 8 days now, except for a few hours when it came back and went off again. Customer service is HORRIBLE! They have everything setup to go through automation and when you finally do get through all the hoops to talk to a real person they are clearly not based in the USA. They have very little info and just send you back to the app for updates. The app itself is terrible and doesn't give you any real info except that they are working on the issue. I really can't say enough how bad this experience with AT&T has been. We are on fiber and mobile and I wouldn't recommend it to anyone.

Been with them one month. Paid bill before due date at a set price for 12 months. Second bill just in, over 15$ increase - no help from customer service. Bill still higher than first bill after help. I’m not pay ANYTHING OVER MY FIRST PAYMENT. IF NOT RESOLVED I'M CANCELING AFTER THIS BILL CYCLE!

If I could I would give a zero. Frequently goes offline. I have not had this issue with other service provider. Lame. Due to this issues the monthly bill should be less.

Billing was not explained fully or accurately by AT&T agent/salesperson. First bill claimed my account was overdue, yet no prior notice of upcoming bill was given. The billing amount was about $100.00 more than what was represented by the agent. Went to the AT&T "Store" which is actually owned by a different business entity (But they wear AT&T shirts). It is worse than trying to deal with Charter Communications/Spectrum. So don't bother switching. (Better to deal with the Devil you already know....)

I called multiple times and spent hours, lots of hours getting no help. They have perfected the run around game. Service is Not something they have. I feel like I have been scammed by the best. It's been two months and I have never seen my bill, can't get into my account but I get a huge price tag delivered to my phone that demands payment or else. I recommend you keep clear of AT&T and the faulty service.

Absolutely atrocious internet, poor consumer service, techs do not fix outages in a timely manner, expect outages for 4-5 days at a time; if there is any internet provider alternatives in your area do those instead and thank me later.

Definitely the most frustrating experience I've had. The part that they have access to your debit card was the biggest mistake. I signed up for AT&T Air as a trial and kept my Comcast service in order to try it. I canceled service. Only used it for less than a day. It definitely is not as fast as Comcast cable internet. Which is fine. I sent them back their box and 6 weeks later they decided to charge my card $274.99. After calling them several times and being sent in a big loop they recommended that I stop into an AT&T store which I did and I thought the young lady who helped me out who was very friendly and very helpful. Unfortunately was unable to get my money back. Still waiting for my money back which has been almost impossible and I'm not calling customer service or any other phone numbers of theirs. It would be really nice to take up their time and money like they did mine.

I live in Wisconsin. AT&T‘s Internet geo-targets me to Illinois. I don’t live in Illinois. I called to ask about it. They made some changes and then I was geo-targeted to South Carolina. I called again and I was Geo-targeted to Los Angeles. Finally they told me there was no way for them to actually geo-target me to where I live. It’s 2026 and every other Internet company on the planet is able to show results from where their users live, except AT&T. I absolutely, 100% do not recommend.

AT&T unfortunately purchased Quantum Wi-Fi and my home internet is now at 3 mbp with daily disconnects. I have been trying to reach out to their support but after hours on hold there’s no change. They are the worst in the business and charge people for the service that is not provided. Please stop them!