AT&T Internet Reviews

I was a customer for almost two years, and noticed that my internet speed dropped from 300-400 mbps to 40-50 mbps. I decided to cancel, and started a chat with the customer service department. I requested cancellation, and they kept me on hold for 15-20 minutes, only to send me a pre-written message about giving me a discount on a 2 year contacted price (if you're in a contract, there are extra fees if you want to cancel their terrible service). I said no, and requested a discount since my speeds were 9-10 times slower than promised when I signed up. They did not oblige, and said they have 'no way' of crediting a discount (nonsense).

If changing was not such a hassle I would dump ATT Fiber Internet, yesterday. They have had at least 7 to 10 outages this year alone (2026). They have this so-called guarantee, but it's meaningless because all you may get in an outage is about a dollar. They have become so unreliable over the past several years, I wonder if they're even an internet service provider anymore. If I were just coming on, they would need to offer 40.00 service for at least 2 years to prove they can be reliable. They are currently over 100.00 and I say to you, they ain't worth that. I am considering my options to see what other internet providers offer much more reliable service.

Granted it’s only $45.97 but it’s not my bill. My office had AT&T Air, in July I received a text stating I cancelled Internet, which I didn’t, Come to find out they cancelled it as they were eliminating AT&T Air for fiber. They took an auto pay and cancelled my service and gave me a credit. Another text to return the modem and I did. Now I’m getting bills with a call from collections on this bill. They told the Collection agency I was cancelled on September 2nd, which the text on Aug 10th confirmed receipt of modem.

I just signed up with ATT internet for my daughter's apartment. There was a pamphlet in the apartment that said to get connected, all I had to do was call the number for ATT for "instant on" service. Far from being "instant on", it was was the most excruciating, frustrating and completely ridiculous and time consuming process I believe I have EVER experienced. First of all the customer service representative spoke broken English and I could barely understand her. Secondly, I had to answer numerous credit questions that had me looking up past loans and payment information. You would have thought I was applying for a mortgage. Come on ATT-- it is just internet service. You don't need to know my life story. It took 2 hours on the phone with this representative, and at the end when I could not answer her final question, she said she would have to transfer me to the credit department.

I am highly dissatisfied with the “customer service” I received from AT&T. We had made an appointment days in advance for internet to be installed. They called and cancelled at 8:30 pm the night before, saying that we would receive an updated rescheduled date before the end of day the following day. They did not call, so we had to call them. A gentleman said their next date would be Tuesday (3 days after our original scheduled date). When we asked if we could get this expedited, we were transferred to a lady who said the next open date would be two weeks later. Confused by this, we let her know that we had a scheduled appointment already for Tuesday. We asked if we would’ve kept that appointment if we would’ve just been cancelled on, to which she responded “Yes, that’s what I’m saying”. Extremely unprofessional and not honest company. Would not recommend.

My experience with AT&T has been extremely disappointing from the very beginning. The initial salesperson made several promises that sounded great, including a free phone and $400 cash back for signing up for new internet and phone service. Unfortunately, very little of that experience lived up to what was promised. The phone service was especially frustrating. I was told AT&T would help me transfer my existing numbers, but the process resulted in my account being deleted. I then spent approximately eight hours trying to get everything corrected on the first day, then another 6 hours the following day. Despite the account being deleted, I was still charged. When I eventually tried to have the service reinstated, I had to set up an entirely new phone line and was once again promised a $400 gift card. That gift card was never provided.

We had a not so great experience. We were not satisfied with the outcome of being with AT&T for the past month or so, decided it was time to ask if there was a way to fix it. At&t had us call customer services and that is where we had troubles. We could hardly hear the woman helping us and asked for a translator which they were extremely stubborn about and were rude and disrespectful.

The new wireless tower is horrible… Do not waste your money. Especially if you work from home, this is not the Internet for you. It crashed while I was in a work meeting. This was my final straw; many days before that, it had already been running really slow, and then when I called, they suggested moving the tower, which didn’t help at all. I moved it to my bedroom on a shelf, literally laying right next to the tower, laying in bed and doing research on my phone with shitty signal. Literally taking forever to load a webpage while I’m lying right next to it. I called and told them I would not pay for service that did not work, and they proceeded to tell me that I had a seven-day trial. With no charge, and then after 14 days it would be prorated. I explained to them that I had problems with it since day one. I will be turning it off and returning it, and I will not pay for something that did not work, especially when it crashes during work hours.

I have AT&T fiber for 6 months. My internet hub has gone out twice so far , even though the day AT&T installed it, they said it was a brand new hub, and I was really lucky that it was brand new and then when they replaced it, they said the same thing about the new one, and that the original one must have been faulty from the manufacturer. Here I am once again on another Saturday, which oddly this has happen on Saturday both times now, my hub goes out. I have take off work Monday for them to fix it.

I have continuously asked for a return shipping label to return my device because I do not live close to a UPS OR FEDEX, and my local post office requires an actual shipping label. Every time I call them, they keep giving me the runaround saying I should receive one in 3-5 business days. This the second time they have did this and never sent one. Then still charged me $200 for not returning my device when they never sent me a shipping label! I will no longer do business with them.

Customer service with Wi-Fi. They can’t do anything. They can’t verify accounts. Everything is incorrect. They keep bouncing you from consumer to business accounts. It is a total nightmare. If I didn’t have it, I would lose them. Find someone else. Do not use AT&T. The worst.

Att works off of deception. Choose another provider!

AT&T internet air is no good, bad service, unable to cancel for several times.

Decided to try AT&T wireless, which was my first mistake. I was given a promo price because I also have cell service. Received my bill & it was 2X what it should be. AT&T said I was no longer eligible due to being on a family plan. Decided to try the service a little while longer. It was SO slow & dropped all the time. Literally no service randomly. Then it would just as randomly come back on. Multiple times a day. The least important was my son being unable to game. Most important was not being able to work from home. Finally decided to cancel & they cut my service immediately, but apparently they don’t pro-rate your bill. I will be paying for another 3 weeks without service. Just don’t do it.

Not sure what is going on with AT&T internet service lately, but the service is constantly going out on Friday's which has not been a good look for my employer. I am reporting every other Friday that I have no internet service and this sounds bogus to them. I switched to AT&T fiber optic service or a better and reliable service, but that's not what I'm getting!! Please find RESOLUTION soon!!

0 stars. I didn't even use my internet. I needed a ethernet jack installed on my wall. Took me forever to reach someone on my he phone, was hung up by the machine 3 times, why is it so hard to speak with a real person! Finally was able to get help, made my appointment but the guy didn't even show up, didn't call or anything to let me know he wasn't coming, wasted my whole day waiting for him 12-2pm an hour from chat agent to tell me he wasn't coming, why was it so hard to confirm this I have no idea. Then tells me I have to wait over a week for the next appointment! This is so ridiculous and inconsiderate, I understand the first time, but it's not like I missed my appointment, the guy was a no show! Why do I have to wait that long? I switched my phone because of a lower price than tmobile but honestly I'm going to cancel that too just 'cause I really don’t want to deal with something like this ever again. Horrible customer service.

Sorry noooo it not working for us!! Tried to talk to customer service & they can't figure it out!! Very disappointed.

After being with AT&T DSL service for over 20 years I didn't know it would come to this, I'm on disability I'm in a rural part of Georgia and I received a letter from AT&T today August 3rd telling me that they getting rid of my DSL service and I have to call them to migrate to AT&T Air before August 13th, I was getting AT&T access service that's a service that help people with disability. It's $15 a month, when I called AT&T to do the migration they said even with the discount the best they can do is $40 a month which give me less than 10 days to find a service that help with government discount and give me the new equipment.. they basically told me if I can't pay the $40 plan I should go kick rocks.

AT&T has the worst internet I've ever had!! It's constantly going out and flashing orange on our modem. Then when you try to call customer service they won't let you speak to a live person!! We are going to switch out of the service as soon as we can! I do not recommend AT&t for your internet needs at all!!!

Augusta, GA, I just cancelled AT&T home Internet, the worst service. It's just one device in my house and doesn't work not even for that. The TV is always loading, and the customer service is awful too. When I signed for the service 2 months ago I was promise a $100 Gift card for being a new customer and when i called and ask about it they told the promotion end it, for me that is a very cheap company to do that to customers. I won't planning in coming back to them never ever.

I can't even begin to tell you how frustrated I am with AT&T. I tried to publish a review through Consumer Affairs a couple of months ago and it was never published. Maybe this one will be. Long story short, I was promised a $200 gift card from AT&T if I signed up for high speed internet. So, I did. At first I was told to wait 30 days to get a claim #, then 60, then 90. Well, today is 90 days and I've spent all morning on hold and speaking to a couple different people and chatbots. I even did a live chat and that was no use to me at all. Why oh why can AT&T keep doing this to people? If I had known they weren't going to fulfill that promise, I would've gone with another provider. This is the worst customer service I have ever had to deal with.

They are the worst service. I cant believe they lied and cheated to be the oldest phone company!! DON'T USE THEIR WIFI CAR SERV

In Charlotte, North Carolina, generally, my AT&T Internet service is fine. I had to call customer service regarding an issue with my email, and it was an awful experience. They use an AI system that just wants to refer you back to their website or to send you a text message with a web link. I could never actually get through to a person to try and fix the problem. It did not used to be this way before they got the AI deal.

AT&T's discontinuance of its DSL internet service, and request to upgrade to its Internet Air internet, has been confusing, complex, and poorly managed by AT&T, with the old DSL rate tripling to the new Internet Air rate. Contacting AT&T, attempting to follow their instructions to make the transfer, waiting on hold, callbacks, and the poor quality of the phone line when they do call back, has been a nightmare with the Internet Air rate fluctuating depending on who you are talking to.

This company will not honor their commitments but take your money. I lost my work from home job bc my service due to their line being "chewed up like, and in a week we are running fiber" - ATT Service Man. And they say they account for days that your service is interrupted on your bill, and looking at my bill it surely is not been reflected. I pay full price, lose my job, and still get told that they cannot provide consistent service or get it repaired until later. And that they're supervisors for customer service, internet, and dispatch of technicians all say it's perfectly fine.

Customer service at AT&T was the worst I've ever experienced. First off, starting with the sales rep, not finishing setting up my account, which caused me hours on the phone with customer service. He got his sale, and when he ran into a problem signing me in, he just transferred me over to somebody else. After hours being on the phone and chatting with agents, you can't get to a supervisor, almost like they don't exist. Everyone you speak with seems as they are reading from a template. Worst experience ever. And from what another AT&T worker told me at a store, if you've been in customer service for 8 months, you're a veteran. Enough said.

2 1/2 weeks prior to moving to the area I set up AT&T fiber account, I was assured that everything would just plug in and go. I asked if I was able to create an appointment for the day after my moved in case anything went wrong because I work from home. They assured me this was not necessary. Fast-forward to the move-in day nothing worked so I called very first thing the next morning, was on the phone for the better part of two hours.

Internet service is fine, but the AT&T app sucks. Wants you to upgrade app, but it won't update. Cannot get in to pay my bill. Worst customer service I have ever encountered. I am fixing to switch back to Spectrum. It's more expensive but at least you can get into Spectrum's app to pay your damn bill. Ridiculous.

I wouldn't even give them one star. It's a real shame. I had to cancel my internet service, even though I was very happy with it, because I'm moving and my new home doesn't have fiber optic service available. The cancellation call was complete chaos. There were people talking and shouting in the background, making it almost impossible to hear or have a proper conversation. I told the representative three times that I wanted the cancellation to take effect on a future date, and I gave the exact date twice. Either they didn't care, weren't paying attention, or the background noise was so bad that they never actually listened. Instead, my internet service was disconnected the very same day I called—five days earlier than I had requested. AT&T's customer service was terrible. After 11 years of loyal service, this is how you treat your customers. What a disappointment. I'm truly saddened by the experience. Never again, AT&T. Never again.

Worst interview ever. Slow speed. Customer service horrible. Couldn’t even understand the guy. And they wanted to blame me!!!

I'm not exaggerating when I say that this is the worst internet I've ever had in my life. Even worse than what I had in 2008. I have problems loading short form content on my phone while being in the same room as the router. The saleswoman told us this would be good for gaming, but I'm averaging 500-1500ms of ping in every game I play, and streaming services regularly buffer and lower in quality while watching. This is completely unusable unless you're strictly sending emails and doing very light browsing. This service is worse than garbage, and to be completely honest, it should be a crime to offer this to people. The sales reps should be held accountable for false representation of this service.

ABSOLUTELY HORRIBLE, HORRIBLE, Horrible, HORRIBLE customer service. If you call it that. Will never ever do business with them again. Runnnnnnnnnn

They are quick to take your money and sell you a product—answering calls 24/7 and acting very pleasant—but once you receive the product, there is no customer service.

My Air Internet WI-FI Gateway download speeds have been between 20-60 Mbps all day today. Suppose to have guarantee of at least 90 Mbps. Low speeds were verified by AT&T Technician. Technician said low speeds are due to heavy traffic. I asked to be reimbursed for the day for such low speeds. At&T told me "Tough Shit". I told AT&T that they are committing fraud and I would organize a class action suit against AT&T.

Finally got rid of AT&T Internet & DirecTV (also owned by AT&T). Internet very very slow, DirecTV had intermittent service also. Had to call about every other month to dispute bill then wait a month to get money refunded but they wanted to be paid every month but I had to wait on my refund for a month with no interest. Bill was $180 with no movie channels just basic. New service $112 w/ tax many more channels. Also took 35 minutes on phone to cancel service. The person from ATT even tried to bribe us with $200 to not cancel service. Was too late for that. Next week the phones will be changed also. So happy to be rid of ATT forever.

Same as Frank below.. $50 turned $80 without any notice. Bait and switch.. Sad the tech is pretty good but it's the same confused and compartmentalized AT&T we have all learned to hate, but now with AI routing, they have weaponized their mess. Try to remove with retention folks but they said the back office was hopelessly out of touch.

On June 10, an AT&T salesman came to my door and got me to switch internet service by verbally offering me a fixed rate of $50 per month for life of the contract. After I signed up and read the order paperwork it only showed a 12-month promotional rate, I called the salesman, Christian, he promised that I would get an email within the week stating what he promised. I never got the email and both he and his manager ignored all of my follow-up phone messages. The AT&T office of the president said they would not honor what their salesman said and I could switch service at the end of the 12-month promotional price.

Many times a week..my internet and T.V. just spins and spins. I have to unplug the T.V. several times a week. And even then it still does not work. Don't sign up with them.. No one answers your calls.. They are so subpar.. The worst!

Horrible service and horrible customer service!!!! Worst company I ever dealt with. Never again!

My WiFi service has been cut off or disrupted more than 10 times in the past 45 days. Every time someone comes out, we are told they cannot fix the issue and will have to send someone else out. We had a discount of $2.00 for multiple days without service as their way of making it up to us. And once again, we have no WiFi and are having to wait on someone else from their tech team to come fix the same problem that keeps happening!!