AOL - Hard to Cancel

AOL continues to bill after cancellation. I have been billed and have money automatically deducted from my American Express account for over 5 years. I have spoken with representatives month after month to cancel and receive refund of $19.00 monthly for 60 months with no response.

Around 2005, I stopped using AOL and switched to AT&T (SBCglobal.net). AOL still deducts money ($5.95) from my checking account every month. It may be because I didn't officially stop using AOL, i.e., I just stopped using it, cancelled all evidence of it in my computer hard drive. I have tried getting a phone number to contact them officially, but to no avail. I want the charges to stop. I recently recycled a couple of modems, thinking they were old AT&T ones. Does AOL require the return of a modem after cancellation?

I canceled my paid AOL account two and a half years ago. Apparently, they have continued me as a free user. I just discovered today that the account is still active and has over a thousand emails (mostly spam). I cannot reach anyone to cancel this. Every time I try to call, they ask for my account info, and then tell me I don't qualify for help and to go online to AOL Help. AOL Help won't recognize my account even though I answered their security questions. How can I get out of their clutches?

I signed up for the free trail because I was moving out in the country and couldn't get any kind of DSL/cable, so I thought this was my only solution. I then got a USB thing from a mobile service, so I called to cancel my AOL. I thought it was done. Three months later, I am getting call after call. Around 6 a day, give or take. Even after telling them time and time again, the 'agent' just does not get it. They can barely speak English which freaking pisses me off in the first place. They give me the number to the cancellation department where they practically called me a liar and expect me to prove that I'm telling the truth, when they should have taken better notes to begin with. I swear if I get 1 more call from someone from AOL asking me to pay a bill that I shouldn't have, I will be extremely angry! I would like a call back and I want someone who is American!

Cannot Get Them To Cancel Service/Billing: I called numerous times. I was told it was taken care of and the bills continued for over a year. They recently sold the company that the bills go to, and I'm still having trouble since my personal name was on the account.

I found out in December of 2011 that AOL was taking funds from my account. I cancelled my service over 8 years ago. So I called many times to tell them this was cancelled. I got no where! Many times I was told they would have a manager call me! They never called. Today is February 7 and I just received a bill for December and January because I had my bank block them. What can I do? I have been trying to get info on AOL CEO Tim. I got a contact number, pressed 0 and the operator put me in his V/M. Fingers crossed.

Every month my account has been charge $21.85 for service I'm not receiving from you. I spoke to a representative when this happen before and now for the last 5 months. It's started again and I am tired of my money being taken. Please stop it and refund my money. I'm not going to continue to pay for something I'm not using. My account was closed years ago, and this is truly unforgivable.

They went in my checking. They took money 2 or 3 times. I had to close my account out. I had my check for a long time. I went to a different bank. AOL is a sorry bunch of losers. I want them off my PC, never to bother me again

I wrote a complaint last week about this situation which just got worse. AOL stated that they would waive a fee that they sent me, a bill for a service I never signed up for in the first place. If only, I signed up to get a service from them. This service could be cancelled at any time. I finally gave in as we had been on the phone for an hour going back and forth and finally speaking with a manager. I "cancelled" that service immediately on the internet. I checked my credit card activity a few days later and they charged the fee that they had sent on the bill. This company is a total fraud and I would like to know what can be done about it. How do they get away with it?

I cancelled AOL fee-for-service account in April 2011, and changed number of the credit card account they were automatically billing. 3 months later, I got a collections letter for 3 months of service after the cancellation. We are still getting collection calls and letters.

I cancelled my AOL internet account in 2010 online. While looking closely at my recent bank statement, I noticed a card withdrawal from AOL. I went back and looked at earlier statements and AOL had submitted withdrawals without cancelling. I tried to cancel again online and again it stated billing had been cancelled. Reading further, it stated I was still being charged the same amount for and active service.

I continued to cancel this and would rotate screens until I was back at the same place over and over. I called an AOL phone assistance number and after giving account verification, a message of "We're sorry but your call can not be completed. Please try again later." I finally reached another customer service rep with a barely understandable foreign accent and vented my frustration. He said they had no record of me cancelling before so he couldn't refund anything but said he would cancel immediately.

I received a bill for a service I never asked for and this "first" bill was an outstanding balance for 4 months of email service of which I had never received a bill. My mom had cancelled my AOL email address but somehow they get my current home address and send me a bill for services I never agreed to or signed a contract for. The only way I could get the entire fee waived was to sign up for another AOL service where the first month would be "free" and I could call and cancel at any time. This was after an hour of discussing this with an agent and then her "manager."

Now, I have been attempting to "easily cancel it online," but every time I have tried, it's sending me back to the sign in page. There has to be something illegal about what they do and there should be some consequences. What kind of a threat would they take seriously? I have never had such a frustrating experience for a service I asked for much less a service I never asked for in the first place. This company is horrible.

I had been with AOL for 10 years and decided to upgrade to AOL broadband and phone package at 13 per month (first month free). After 8 days I called AOL and told them to cancel my contract as the service was very bad. They said I was over my cooling off period and I could not cancel. The cooling off period was 10 days. I argued and finally they said they would cancel the contract. This all happened 3 weeks before Christmas 2011. On January 4 this year they went into my current account and took $230. I called AOL and was put through to their office in India. They said I will not be getting my money back as it was over the cooling off period. I had a heated argument with them. I am still fighting to get this money back and I will not give up. All I can say to anyone who want broadband: don't give your bank details to AOL, you will regret it.

For the last 5 years, I thought I had overdraft protection with my bank. It just so happened that I had AOL at the same time. I thought I was paying about $30.00 a month for protection, but instead, I've been paying AOL for service that I'm not even getting. When I first got my computer, AOL came with my computer. I decided I did not want to continue with them and chose another company for my Internet. All this time AOL has continued to bill me for services. I have tried all morning to get this straightened out. My money is being collected by Chase Bank, but they say they have no account for me. I want my money back! This is ridiculous. For years, AOL has been getting money from me and I don't even use them.

I cancelled my AOL account on 9/11. I was given a confirmation number of the cancellation. I was mailed a letter of confirmation. They continued to bill my credit card the next month, stating that I had a month to pay at the end. We paid it and got another confirmation, and now I am receiving a past due notice and a collections notice.

Last month I called to cancel my monthly payment to AOL. Got a confirmation number, etc. Another charge was made this month and this time more $ was taken. Another call and another promise to stop charging me was made. Another confirmation number was given and I had to repeatedly say I wanted to keep my email account. I have paid enough over the last 15 years to AOL that they should give me a big thank you for being too lazy til now to stop this bleeding.

In November 17, 2006, I canceled AOL. (I have confirmation number and letter.) I called three more times at least. I tried to cancel thru my bank, but it continued because the bank said they had my routing number.

Last week, they told me to send a copy of my confirmation letter, which I did, but I have not heard a word from them. They owe me over $933.00 and I will go to small claims court if I have to just to make a point to this company.

Banking online is wonderful because it is so convenient, but never give out your routing number. Don't forget to check your statement each month

I just found out 2 weeks ago that AOL has been billing me for 6 years $45 a month for hi-speed internet that I didn't get and couldn't get. When I did, I paid for it. I sold the place in 2008 and had the hi-speed disconnected. I have pictures of the Comcast screen an employee there sent me showing my info. The rep said AOL hasn't paid them anything. I have a letter from Time Warner who they were partners with at the time. It says that internet service was disconnected in early 2006 when they left the area. I have proof I made payments. Time Warner and Comcast have been more helpful than AOL. I've talked to over 50 employees and gotten 50 different excuses. I've called and left messages for executives and emailed over 40 executives. This was after obtaining lists to be able to do it. I'm getting nowhere.

I've been trying to cancel my AOL internet account for a week and all I get is the run around. I was trying to cancel it online but it says, it is unavailable and it is impossible to cancel it there. There is no one to talk to, it's just a machine.

I canceled my account with AOL about 10 years and just recently, they have been sending me a bill for a past due amount. There is no past due amount. This seems like a scam to me and something should be done about this practice.

After repeated attempts to cancel the account, I was told it was cancelled. Two months later, I received mail that stated we had an unpaid bill and that our credit would suffer. It was full of threats and intimidation. They should lose their business license.

I cancelled my service with AOL on May 4, 2011. They have continued to bill me every month $25.90 on my visa card. My last payment was suppose to be for April because the next billing cycle had not gone through for May. When I called them June 22, 2011 they said I had to pay one more month because that it was I owed them (some bogus back pay). They have taken $25.90 out of my credit card every month and every month I pay off my crdit card so there was no back charges they had not been paid.

I've tried to cancel AOL for a long time. I signed in February 2009. I've been trying to stop the $4.99 payment since 2010, to no avail! Please help!

AOL charged me for over 4 years for service they didn't provide. I received DSL from Verizon in 3/07. I didn't know that if Verizon is the main carrier, you don't have to pay AOL. I assumed the monthly fee was for my email address until 1/11. I called them again. I wanted to be reimbursed of course! I left messages and emails. I emailed the Legal Department. A Mr. ** called, saying he had to get data. After playing phone tag, he said and he did nothing.

I saw a message on my computer to call AOL about billing. I called. I'm past due? but I canceled? I talked to Megan ** (not her name, I'm certain). She said, "No problem, I understand. I will take care of this." Also, I received a letter saying I'm past due. Really? Can AOL really not know what's going on in this company? They don't want to know. They rely on customers' lack of knowledge. And they don't volunteer any info that will benefit or save customers' money.

This happened to me, because "I didn't know when you get DSL from Verizon, AOL shouldn't charge." I assumed monthly charges was for my email address. AOL knew when I called and cancel. In January, the lady practically laughed at me! AOL is hinting that I didn't call and cancel. I Like to see them prove otherwise. I had Verizon which can and will confirm this.

Any company that has your credit card number can charge a monthly fee. Call and constantly ask questions. Also, print and keep copies of your monthly statements. My monthly statements are the reason I'm challenging AOL. I can provide proof.

I have tried to cancel my AOL account for over 5 years. I set it up years ago and never used it. I don't even own a computer anymore. The email address on this complaint is my sister-in-law. She has a computer. I have called for years and have had no luck canceling this account that we never used. You can reach me through my sister-in-law or call me on my home phone above. I have had constant economic damage because I have to write a check for a service that I do not use and do not plan on using in the future. This is so emotionally draining trying to get this resolved. I feel that it is almost impossible to cancel this account.

I closed my AOL account which was not an easy task. The company makes it extremely difficult to do. I filed all the necessary paperwork. I did that because someone else was using my email which I explained to AOL. My AOL email was ***@***.com. AOL didn't care at all no matter which country I talked to. They were completely worthless so I closed my account which I said was difficult and time consuming. I would never deal with AOL again on any basis. Now I need help! My "contacts" and I continue to be bombarded by someone sending this email and AOL doing nothing about it. I was not aware this person had been allowed access to my email and contacts and AOL would do nothing about my complaint.

I asked to cancel this account and AOL will not cancel this account. I don't care if its free. I do not want to be associated with AOL. It's creepy that they won't let a person cancel their membership. I have called. I have written a letter. I would like for *** to be completely erased, dissolved and removed.

I'm mailing my final AOL payment to the address their customer service gave me and I'm getting the heck out of AOL!. I tried to cancel our AOL subscription because it's a waste of money! We were members for 8 years and I can count on 1 hand the times I actually needed to call someone. I made 10 calls trying to upgrade the AOL software on Vista. Every time I tried to download, it shut my computer down.

I figured we can save $150 a year to pay off a bill or something. I spoke to a lady who did everything she could to keep me from closing my account. The Visa card they were billing to is no longer valid and I refuse to give them a new debit or credit card number! I asked for a mailing address to send a money order. Don't send them a check, they will try to use it to gain access to your account to keep taking out payments. She said if I mailed in the payment, I would have to pay back balance of 2 months. She tried her best to get a credit card number from me and even offered to forgive the balance if I just kept their service.

I don't trust them! These jokers will be out of the email business if they keep this up! I'm contacting the Federal Trade Commission to register a complaint! I think every AOL victim should do the same.

Several months ago, I changed internet service to Comcast. I would like to get AOL free service off my screen. They use my old email address **. The cancellation process is almost impossible. Then, a flag pops up saying try back in 24 hours. Friends have been receiving emails from my AOL number that I never sent. I have been unable to find a mailing address. And the phone numbers that I have say that the phone service is not available to customers with free accounts. Any help that you can give would be appreciated.

I, like so many others out there, have been getting robbed by AOL for years. I have cancelled numerous times with them (never spoken with a real person, by the way) and I continue to get charged $25.90 every month on my debit card. I have never even had service with them, only a trial like 8-9 years ago! I have contacted my local news station and my state Attorney General to get something done. The way I figure it, AOL owes me close to $2,400 in back charges! If you have the same problems, contact your state Attorney General today!

I have been a member for 14 years. I decided to cancel 5 months ago. I still get bills. They have not cancelled the account. As of today, it still works.

I canceled my AOL account in August 2007. I am continuously being charged for this canceled account. Since I no longer use checks, I don't "balance" my checking account like I used to. This $25.90 comes out of my account inconspicuously. I want my money back! Because one of my business check did not go through, I noticed rejected payment to my bank account. Also, I will be billed NSF fee all because AOL took money out of my account without authorization.

I canceled service as of 6-14-2008. I kept on getting billed on my Barclaycard until 7-22-10 for free service. Cost is $99.80.

My husband noticed a recurring charge on our AmEx bill and brought it to my attention. It was an AOL charge for $25.90. I called the 800 number listed and was told that our account was canceled in January of 2006. When I explained we were still being billed, the AOL representative asked for the credit card number being billed and then told me they had no record of that card in their system and no account associated with it. She could not provide me with a cancellation number when asked. When I first begin my query, I was told they had no account associated with either my or my husband's name even though they had been billing us for 5 1/2 years. It was only after I attempted using an old area code with our phone number that I was able to get any information from them at all. Previous attempts giving our screen name, full names, credit card number, billing zip code and current phone numbers got me nowhere!

When I lived with my daughters, I started AOL for Internet. I tried to cancel when I moved out, but could not remember all the info they asked and would not close my account. I had quit using the service and had to change credit card info to stop charges. They then took my daughter to collections. I have yet been able to stop all this. They still refuse to help me or my daughter and it is 4 years later, and AOL is ruining our credit, they are so horrible. We can't solve these unfair charges. AOL has taken us to collection agency for this bogus charge 4 years ago.

I cancelled my account with AOL on 8-25-09 and was done online. A pop up appeared and I confirmed the account would be cancelled on the next billing date. There was no confirmation number given. I am checking my bank account closely this month and a charge for $11.99 from AOL is there. I have been charged since 8/25/09 to today 5/28/10 for a cancelled account.

I called the number above to get a reason. I entered my username and info into the automated system. I was told no account existed for my username. I finally got a person on phone, Debbie. She came back and told me she found my account and it was still active and have never been cancelled, and without a cancellation number nothing could be done.

I told her to check the usage of this account and she confirmed it had never been used but they charged by membership not usage. According to their system, my account did not exist. She gave me a cancellation number now and told me I would not be charged in the future. I need help getting my money back

March 2009, I had high speed internet service installed by my local phone company and emailed AOL to cancel my dial up service. They still billed me so I called and ask to cancel my service. Over the months, they continued to bill my credit card account for $23.31 each month. In Feb 2010, I told my credit card company to stop paying them. They continued to charge me $23.31 a month, but could not collect so they began to run a past account on me.

I called them and each time was told they would credit my account for $41.62 but would need to give them my personal financial information so they could collect the balance. I told them I would not give my information but if they gave me an address I would send a money order for $5 to them to settle this and I would not ask for a refund of all the money they took from my charge account. They refused and continued to harass me and threatened my credit and to turn this over to a collection agency. I do not owe them anything they actually over billed me. I want my account zeroed and to be left alone.

I have an excellent credit score and have never missed any payments on anything. They are threatening my credit. I have health problems including heart problems I do not need this pressure. They have already taken over $230 they were not entitled to. Even though I live on a fixed income, I was willing to forget it just to resolve this but they refused to do anything but asked for my personal financial information.

I cancelled my AOL account on March 21st, 2010. My billing isn't until the 5th of each month, however, I noticed in my account that AOL had sent a payment request around the 19th of March. So even though I had cancelled the account, the bank account maintains a pending payment status. So I can see where it seems like they are billing after you requested but it seems they are practicing dishonesty by sending in a payment request weeks in advance of the true billing date. A 11.95 debit was carried out on my account. After reading how difficult it is to get the reimbursement, I am undecided if I want to pursue the issue with the time and energy it will require.

In December 2009, I called and canceled my AOL on March 24, 2010. I was charged $103.56. I never received any mail where they were going to charge me. They just went into my account and took my money. I have not used this e-mail since November 2009. I used it on March 28, 2010 to close this account with AOL once again since their office was closed. Money is too hard to come by for them to do people like that. Something has to be done about companies that take advantage of people who are trying to make it the best they can getting unemployment like me. When they took this money out of my unemployment account, this made me have to put food back at the grocery store today, because that money is gone. Not to mention, I have no gas money to go to my part time job.

A couple months after cancelling a trial of AOL Internet service, my account was somehow reactivated and I was charged monthly for and email address and Internet service that I never used for three years. When I called, the rep looked at my activity and confirmed that I did not use their service during this time frame and yet, all he could do was credit my account for a couple months worth of payments.

I cancelled AOL in October of 2009. Prior to that, I had tried to download 9.5 through the help of AOL Technical Department. They had told me to sign in under another name so I could access my 9.5. I did, but long story short, 0.5 tried more than 5 times to get it to work and would not down load. So I cancelled my AOL. Now because of the new screen name, they are trying to collect a pass bill. By the way, I did have AOL for over 9 years. Also, when they looked at the second screen name, there was no any access to that account. Also, billing for the account was only $11.95 and they now want over $110.00 for 3 months. Thank you and I hope you can help, or at least let this one out like all the others canceling AOL accounts.

I called on behalf of 85-year old father in law to cancel account. After waiting 25 minutes to speak to a rep, I was told to call AOL Canada. I called AOL Canada and after waiting 20 minutes, I was told to call AOL United States. After waiting 25 minutes, I was cut off and had to start all over again. After waiting another 20 minutes (20-minute waits are honest and accurate), he/we provided AOL with credit card numbers and pertinent information. AOL insisted they speak with my 83-year old mother-in-law. I advised AOL that it would be impossible for her to call as the whole process of getting to a living, breathing customer rep would be too confusing and exhausting.

I was told that nothing could be done. I asked to speak to a supervisor and after going over the whole process including AOL speaking to my father-in-law (who by the way, credit card is under his SS number), was told nothing could be done. I asked for his supervisor and said we could go no further. AOL dismissed my request and disconnected. There has been no activity on this AOL account for well over a year (AOL records will show this). We did not want any reimbursement, we just wanted to simply cancel and move on. Shame on AOL.

AOL is famous for the difficulty it gives customers trying to cancel service. We were with them since 1995 and tried canceling online on January 2009 before our billing date. We filled out their form and submitted it. We were still charged our yearly fee of $240.00 for all of 2009. They are nearly impossible to get through to over the phone, but we were able to some time in July 2009. We wanted to once again try to make sure we canceled the account. Apparently, we did because we just called to make sure and they told us it was closed last July, so we better not be charged again. The billing date is in 2 days so we'll find out.

I called our bank to see if I could block any charges. I could for $25.00 using a stop payment procedure, which would last for 4 months, or I could wait and see if AOL tried anything. If they did, I was told the problem could go to a dispute mediation process taking up to 10 days. I'm choosing to go this route, to let the bank duke it out for me. I've printed out a billing page under "edit my payment" which shows I can't edit anything because I only have a free membership. I figure this is my proof I have no paid account.

I was trying to find a way to confirm the account is closed, I think this does show that it is. Just wanted to let others know my information and that they are still messing around with people trying to cancel and still charging them for whatever reason. I've read in other places that as of December 09 and even January 2010, people are still having trouble with AOL doing this. Also, for those having trouble getting a live person, use this number 1-888-265-8008.

My husband signed up for the one month free trial of AOL about two and a half years ago. When he tried to cancel the service he had forgotten his password and security question and was not able to reach anyone to cancel the service. He has been paying nearly $40.00 a month for a service he could not use or get rid of. About 6 months ago his credit card was turned off and he got a new one. Since AOL could not charge him any more, they sent a notice saying that the service would be canceled. My husband was getting ready to Deploy to Iraq at the time and was not able to follow up on it. AOL continued to charge the "canceled" account for four months.

By the time I received the next notice, the bill was $103.60 and my husband was in Iraq. Naturally, I called to take care of the account. They had no problem releasing the account information to me when I called to make the payment. When the payment finally went through, fifteen days later, it caused my account to go negative because I had forgotten about it by this time. My account received six overdraft charges leaving my balance at about negative $260.00. When I called the customer service department again to find out why the payment took so long to process and if they could reimburse me in any way,, they said that they could do nothing for me because I was not on the account and they could not violate my husband's privacy. My husband cannot contact them directly because he is still in Iraq. Meanwhile, my account is negative $250.00and they will not do anything to appease my situation. They had no problem taking the money, but when I called to make a complaint, they would not help.

I canceled my AOL acct. and they have turned my acct. over to Allied Interstate Collection Company. They call about every day and now I have just received a letter from Allied. The amount is $23.98. I do not owe this and I tried to explain that to their rep. but I think he was from India and he just keep saying if you don't pay they will take you to court. They are now harrassing me. Please tell me what I can do about this. This is causing me emotional distress.

I closed my account with AOL all accounts more then 5 years ago. They have been charging me $5.95 a month for at least that long, for a voice perium service. They said they see where it was closed but not the dial up voice land perieum service. This service was a part of the same account closed. This account has been in active in fact I have not had a computed in my home for over 4 years.

I and others in my former office have had free email accounts for years. This week service was terminated by AOL without notice. These accounts are used for a variety of purposes and are registered with vendors for biull paying etc. None if us knows the original security questions and AOL refuses to provide any means for us to reactivate the accounts. Several of us have placed calls and wind up with completely unhelpful agents in the Phillipines.

I have tried to cancel my service since July 2008 when I went with wildblue satelite. In July 2008 I called the 800# and thought I had cancelled service thru the automated line, however I did not discover until Feb 2009 that my service had not been cancelled and I had been billed monthly on my credit card. I realized that this may be my fault because I had not looked closely at my billing so I tried again in Mar 2009. The number is an automated line, it will not put you thru to a live person, the message I got on the phone was that my service would cancel on the 7th.

Again I was billed on my credit card,I called again same message,service had been canceled on the 7th, I did this five consecutive months. April 17,2009, May 11,2009, June 17,2009, July 7,2009, each time I got the message that my service had been canceled as of the 7th. (Feel free to call the number, I tried again tonight, Oct 23, 2009 and got the same message )Still I was being billed. I could not for whatever reason seem to cancel the service.

In July my credit card that they had on file expired, so I thought ok I will just eat these charges, its not worth the hassel, they won't be able to charge anymore on my credit card since it had expired. Boy, was I wrong they charged me again.By that time I had been paying them for over a year for service I did not have. I called the company my Credit card was with and explained to them what was going on and filed a dispute on the charges. To be fair I asked them to dispute the last four months of charges because I had written down on my calender when I called and I was sure of these dates. My credit card company credited me for four months.

On Oct.9, 2009 I received a delinquency letter that I owed them $47.96 and if I did not submit within 10 days they would send to collection agency. Which I did not send, by this time I'm thinking what the heck does it take to cancel service with this company. I then received a nasty phone call from aol collector, I advised them of my efforts to cancel and he was adament I was going to pay this. I advised him I was not going to pay something I did not owe and hung up, since he was being so nasty to me.

I then called my credit card company and advised them no charges were to be put on my credit card from AOL. My credit card company representative recommended I cancel my current card that the charges have been put on since AOL had my card number,so that no further charges can be made.

I received another collection call today, Oct, 23, 2009 from AOL stating that this was my last chance to pay this bill before being turned over for collection. I again went thru the whole thing and he tells me that my account has never been cancelled that it had only been suspended for nonpayment due to me changing the method of payment. (This was the 4 months that the credit card company disputed for me) and charged it back to AOL. I could not believe it when he said my account was only suspended and when it was paid I could use AOL again. I advised him I had not used AOL for over a year, I had no intentions of ever using AOL again. He then said he would offer me a 50% reduction on my past due bill if I would pay it now (with a credit card) I again advised him I did not owe this and was not going to pay and was definetly not giving my credit card number to him.

My account is still not cancelled per Aol representative , only suspended, it can not be cancelled until my outstanding bill is paid then they could re-activate. I don't think this representative heard a word I said and AOL has no intentions of canceling my service. So I am assuming that if I had agreed to pay and done so with a credit card over the phone my charges would have started up again.

I have a very good credit history and I would hate for $47.96 to cause me problems in the future but these charges would continue forever if I had paid. Something needs to be done, I have never experienced anything like this before, however I have read many reports over the internet about the same problem. Hopefully if enough people send in complaints something will be done.

I called to cancel my AOL service and the person at AOL would not let me do it until I got very rude and finally had to hang up on him. He just wouldn't quit trying to convince me to stay with AOL. I was told that I would have internet coverage for 5 days until the Mac code was sent to me allowing me to switch to BT internet. But the next day my internet service was cut off. After a lot of aggravation I finally got back online. Something needs to be done about the way AOL treats its customers.

Beginning in 2005 I have tried numerous times to cancel an AOL account for which I was being billed through my checking account. I made phone calls,wrote letters, and sent a fax. Each time I tried to stop the charges I was put on hold, transferred told my account did not exist and multiple other stalling techniques. I have not used the account since about June 2000. Today I finally reached an account representative on the telephone who agreed to cancel the billing. He agreed that the account did show my attempt at least once (in 2007) to end the account, but could not explain why it continued. When I asked for a refund, I was told I could only have a 3 month refund. I think I should receive a refund for at least the total paid from 2007 to present, but was told that was impossible.

I had canceled aol through e-mail and phone and they are still billing. they have actually billed me twice in August. It it so frustrating to not get them to cancel.

I called and cancelled my account, they said fine effective that day, over a year ago,a year later, my account was overdrawn and I couldn't figure out why, then I got a billing notice from them! They had been charging me the whole time!

I have cancelled my account with AOL on February 15, 2009. They continued to take money out of my account. I have called the company several times. Their voicemail is conveniently set up to "not work, I do not understand your request" when you request to cancel or question your bill. When I called back and said I wanted to upgrade my service or ask about a new account,it miraculously found my account information. I have sent letters and nothing. I finalled called my credit card company and had them cancel the card and issue a new number. I am also faxing my cancellation form, again. I am quite sure reading about all of the credit collection efforts on the part of AOL that they will soon be pursuing me to get more money. I really think the president needs to step in and shut this company down, because obviously AOL could care less about any rulings the court has.

So today I received an overdue payment notification 103.60 from AOL. The payment was overdue 130 days claims AOL, yet the also claim the account hadn't been used since February of 2008. And that they had tried to notify me via the account's email address. We canceled the account, yet they claim we didn't. I've done some research and found that Im not the only one to have this problem. What I find odd is, if the account hadn't been used since early last year, and we certainly hadn't made any payment's since then, at least to my knowledge. And if payment's had been made, since my "successful attempt" at cancellation, then AOL has alot to deal with from me.

I had set up my boyfriend an AOL account. A few years later (last year)I tried to cancel it because we got broadband and they wouldn't let me because I wasn't him. Well not only did he not have the time to mess with it , he didn't know any of the information they kept asking. I did but he was working 200 miles away from me. Anyway so we decided to ride it out until the credit card expired.

A month before it expired I got online and switched from a paying account to a free account. Yet after it expired they still kept billing us and telling us to update our account information. So again we both called and canceled it. For three months they kept billing us $44.00. Yesterday they billed us $59.80. I called today to try to pay the bill off to keep his credit good. Not only did they tell me it was $68.00 but the guy said the account was still active. I explained to him it should not be and all we been through. Then he would not just except payment he wanted to put my card on the account so they could bill it monthly. I finally had to refuse to give him my account number and I hung up.

Called my boyfriend and he called them. After hours o painstaking calls for him too and 8 people later. He finally told them we would mail a check for $59.80 and he wanted the account canceled. They offered him a free account and he said that is what they told us months ago so he didn't want anything cancel it all. I just checked and they still have not canceled it.

I called Aol to cancel my internet account with them as I had another internet provider. I had been paying aol 25.00 a month for the last ten years. The rep. told me I could keep AOL for 11.00 a month. I told them I did want it. At this point, I was offered the service for $4.00 per month. Again, I turned them down. Finally, I was told that I could have the internet service free of charge. I was quite shocked at this.

The rep told me that if I had gone to the account management page I would have seen that these options were available and have been since 2006. When I asked them why I was not informed that I could obtain a lower rate I was told it was my responsibility to go and find this information. I asked for a refund of money but was denied.

I pointed out that I never received a letter or an email regarding this. I feel that AOL has deliberatly ripped me off and that I was paying what turns out to be an exorbitant fee for something that I could have had for much less for the past 3 years.

This is a lie. The number and name of the person that took my cancellation info gave me the info I have. I am out $504.85 for services that I did receive. Hopefully, you can help me. Thanks. Loss of $504.85 for services that I did not receive.

I tried to cancel AOL by use of their online service. When I looked up my credit card invoice online, I noticed that it had charged me anyway. I canceled online again. When the invoice arrived I tried to dispute the charge. They conveniently had no record of either of my online attempts. I wrote a letter canceling for Feb 2010. They canceled me as of July 2009.

When I contacted someone through live help (I was hung up on when I tried to call), I was told that they can't cancel ahead. When I asked why I was not notified and advised, the question was ignored. I was also told that they could not reinstate me - I would have to begin paying again as though I was a new customer. Upshot is that I have paid AOL for services for the next five months that I'm not getting.

Had America Online service for almost 5 years. The last year we had their service it was extremely slow, had problems getting web pages to come up, timed out and couldn't access email most of the time either. Made several calls to AOL tech support and they would say it was my computer, then I would call Dell and they would run thru stuff with me and in the end it was the dial up service. We unforunately live in the country and couldn't upgrade like they kept wanting me to to DSL. It was not available.

The last time I tried AOL I believe they just increased their rate, didn't notify me just took out of bank account as this is how account was set up, i tried to cancel then and they said it would be better if I would just go to Wal-Mart and get a FREE copy of the lastest version of AOL and call back. I did this as I was told that I had to do this before they could proceed with cancellation, and still wasn't better so the guy transferred me to Customer Service, they to tried to get me to continue service and I told her I want it cancelled.

After long battle and her telling me a million times what a valued customer to AOL I've been she said it would be cancelled. We started utilizing our sprint air card that we had already got for our laptop for all computers in our household. I then cancelled my debit card and got a new one after I called and told them that I cancelled. They told me at that point that i was notified by email that they weren't able to properly complete cancellation.

I told them how was I suppose to get my email when: 1.) I cancelled the account and didn't know that to check that email and 2.) One reason for cancelling was we couldn't get online to check email. So after long conversation they say they will cancel and I told her I already cancelled so what other information did she need. She stated she needed my physical address. I gave it to her and she said their is now a better version of service so she I should get better service. I told her no...I already cancelled and I hung up.

This was sometime late last year. Never heard from them again until yesterday 07/28/09 I received a phone call from collection agency indicating I was placed in collections by AOL. I was very very upset. I told her I cancelled and as always had a hard time understanding the people due to language accent. They wanted me to give them another credit card # to pay. I told them no and I argued with them that I didn't owe and they said yes. I asked them for Aol # and they said the account no longer belonged to AOL and they wouldn't talk to me. I asked if they could explain charges and they said it was for unpaid service since Dec 2008.

I said I wasn't paying for something I cancelled. They said if I cancelled I would have a cancellation #. I honestly don't remember getting such #, but since it had been sometime I honestly don't remember. I tried contacting AOL twice yesterday and spoke to supervisor got some same info and some different information, but all basically that the cancellation didn't go through, they tried to contact me via email and that I owed this money. I asked why they didn't call me or mail me a bill. They said that when I signed up for AOL I agreed to a clause that said they would only contact me via email. I said that is absurd that you couldn't call or mail anything, but you can give it to a collection agency to do that. They said that is what I agreed to.

They also tried to tell me that I had email that "I" called them on 03/31/09 and requested a free email account. That sent me through the roof. I never called them again, nor did I ever ask or even know that they offered a free email account. We set up a free hotmail email for the family as we couldn't access emails regulary with AOL nor get web pages to open timely or always. This is absolutely unbelievable!

I am very frusterated after 2 phone calls to collection agency and 2 to aol yesterday 07/28/09. I don't feel I owe the money and am having a hard time and don't know where to go to do anything about it and to I'm scared to give them another card to pay for it as they might say I signed up for service again. PLEASE HELP Sent me to collection agency for $47.61

I then asked them, Why they are sending me a bill now instead of sending a monthly bill. I did not get an answer. I told them that I would make a payment for a month, but do not feel like I owe for a service that I have not used in over 2 years

AOL Continues to bill our checking account after I have called and cancel the AOL account a number of times. We haven't used AOL internet service in probably 5 years. Our account keeps becoming negative. AOL will keep billing until they have their money. Sometimes the charge twice in 1 week. When I call they want info like our checking and routing numbers and SS number. We have paid them hundreds if not over a thousand dollars for services we do not have.

I canceled my account with AOL over the phone in 2004. After canceling the account, charges of $25.90 continued to show up on my credit card statement each month. I called back again and canceled the account and was told it was canceled. I also canceled that credit card to prevent any similar issues from occurring again. Now today, July 11, 2009 I received a letter in the mail from AOL saying I owe them payment for the last 2 months. I called and talked with several people asking why I was still being charged and why it had not been canceled. The person I talked to had apparently never canceled the account, despite telling me the total opposite.

The customer service supervisor said they can see that I have not used my account in the 5 years or logged in even once, but they have no record of my canceling it, so there is nothing they can do about the balance on my account now. There is no record of it being canceled because whoever I talked to 4 years ago never actually canceled the account so there obviously would be no record of it. AOL is refusing to erase the balance and are threatening to turn it over to a collection agency if it is not paid in full, when it was clearly 100% their fault. Up until today, I had no reason to believe over the 4 years that I was still a member. This is totally ridiculous and criminal.

I cancelled AOL 2-1/2 years ago. I even had gone so far as paying the bank $36 to block them after cancelling. Now they are charging me again. This account was not mine but, for my father who hasn't had a computer for 3 years now. I am very frustrated and have spent so much time on this in the past that I thought I would contact to you to see if you have any ideas on how to go about cancelling this.

After reading about all those complaints about aol.com, I am so glad they closed my e-mail service in March of 2009. They have not responded to any of the three letters I sent to get the service re-opened. That is what I get for fifteen years of customer loyalty. Since then, I have gotten better deals from their competitors. I lost about ten days of business before I had another system up and running. I am so glad that aol.com made the MSN list of the worst company responding to consumer complaints in America.

I had cancelled AOL service back in September of 2008. A payment had been made to keep service for one month only. An email was sent by AOL confirming the cancellation and when the account would close. I had signed up for another ISP, Comcast cable, during that month to take the place of AOL's service. I continued with free AOL Mail even though the account should have ended by the end of September 2008.

AOL, without my knowledge, had continued to take money from my checking account, credit/debit card without my permission. I had lost my card and cancelled it in December of 08. AOL was unable to steal money from this account any longer. AOL has done this to many people according to what I have read over the internet. It must be more profitable to steal money from people than the court fines they have paid.

I have received 2 calls from AOL credit department asking for payment of $120. They refuse to listen to me. They told me they would give my name to the credit agency to give me a bad credit rating because I refused to pay them. I told them I would take care of their problem if they did.

It seems like I will be harassed by AOL unless I pay money to them. Their threats of ruining my credit rating to get me to pay, I consider that extortion, I do not owe them anything. I am very [upset] at AOL for taking money from my bank account after they had been cancelled. If anything should be paid, it should be a refund to me for their poor accounting practices.

I signed up for a free 3-month trial but cancelled it in 1 month (back in March). In May, they deducted money from my bank and said I never cancelled. What a joke. So I am out the money after I argued with them and caught them in several lies. I did get them to admit there has been no activity whatsoever since March. Hmm, figure it out. It's terrible customer service. That is, if you get to talk to someone and not left on hold!

I canceled my AOL account. They not only did not stop billing my bank account, they raised their fee. They presently owe me $197.88. They claim I owe them. They called twice today and threatened to put my alleged delinquent account on my Credit Reports. Bad credit record and continual harrassment.

We cancelled our AOL account in June of 2008. We used my son's bank account. He is 17. We thought that the AOL account was closed. Today 5/27/2009 we discovered his account is overdrawn bt $65.83. AOL is charging us $65.83 a month for an account. They are charging us for 2 accounts so they are charging us over $130 a month for 2 accounts. The second account they opened without authorization is in my dead brothers name. He died on 5/23/1989. They charge $65.83 for his account. Total the have overdrwn the account $653.

That person'sname was Christine. She said she could find no account for us. She said she needed our bank account number and routing number to find our account. I did not have the routing number so she gave me the fraud number saying they could find the account without the routing number.

They told me that either the bank account number was wrong and I read it to Mark 2 times. Then he said the bank probably changed the account number and routing number without me knowing it. I was looking at my April 2009 statement and had just called the bank and got the routing number.

I had the bank woman read the number back to me so I knew I had the right one. Now Mark told me that the bank had to call AOL to resolve this problem otherwise there would be no resolution. I have been reading on this website that this is the tactic they use with everyone.

The new twist to tortre me with is using my dead brothers name to open an account then charge him $65.83. The really weird part is they are sending my dead brothers charges to my son's bank account. My son was not even born when my brother died. My son was born a full 3 years later.

I called to cancel my AOL service over a year ago and was given a confirmation number. AOL never stopped billing me for the service and continued billing my credit card monthly for more than a year. When I called to complain, I was told the confirmation number was invalid and they could only reimburse me for 3 months at $25.90 per month At 25.90 per month for even 12 months it comes to over over $300.00 that AOLrefuses to pay me back

AOL is continuing to bill for a service I no longer have. The service has been discontinued since 2005.

It has taken me 10 months to cancel my AOL account. For everyone of those 10 months, AOL charged to my VISA $25.90. When I sought help over the telephone, the customer agent repeatedly hung up on me.

It is totally impossible to cancel an account with aol online which is what they say you can do. They have made it impossible to do it.

I wanted to change from AOL's dialup to broadband in October 2008. A leaflet from AOL (inserted in a magazine) indicated that one could sign up to broadband and could 'cancel anytime'. I telephoned the number and was told that I had to signup for 18 months and no amount of arguing was going to change their mind. I therefore decided to cancel with AOL altogether and I signed up for broadband with our UK BT (British Telecomms). OK, I had to sign up for 12 months, but at least they were up front with it.

I sent an email to AOL in October 08 requesting cancellation giving them the required details in oreder to do so. However, they kept charging my Credit Card each month, so I kept sending reminder emails and used their ever changing system forms for cancelling. My last email to them was February 09. They kept taking my money. I then contacted my Credit Card company (which I had threatened to do). They Already knew of problems with AOL cancellation. They sent me a form which I completed and they Refunded the offending subscriptions. Now AOL have been continually contacting me demaing that I pay the 'live' account, some 80! I have refused and keep expaling that I had cancelled and that I have documentary evidence. Tonight, they have have indicated that they are going to send in the bailiffs.

I don't what the hell to do as baliffs will enforce and there is nothing you can do to stop them and they will add on their considerable costs. I am totally stuck, I am being persued by a company, which in my opinion, is committing fraud and I do not know what to do to stop them. Can anyone help or advise as I at my wits end and extreemly stressed out? Please help - anyone, please...

In april 2008, I had a AOL,CD saying 1 month free. I used it for 1 week, and then my computor broke.I had called AOL,and told them I was cancelling the free month, and service for good.I had bought a new high speed system.I signed up with Comcast. The new system does not take dial up, it has to be connected to a high speed cable connection

i try out aol for 90 days free and only use it for about 30 days if that much, and i call and had my account drop, this was way back in april of last year, and now its 5/5/09 and on saturday i notice they took out $77 so i call and they said they did not take it yet and i told them they had no right to take it and on monday they took it and they keep telling me it will take 2-3 months but 2-3 never came for them and they still keep pulling money out, the day i use it for 30 days i call and had it drop the account but they seem not to have that on file, they was told not to take money and they did two days later, something needs to be done about this tomany people getting rip off by them stealing money

I have been lied to and cheated for 9 months while trying to get AOL to close an account I was paying for in my daughter's name.

They told me they could not bring up an account using my daughter's name, phone number or address. Nor could they bring up an account using my name. They wanted me to provide the number to the card they were charging for AOL services, however, it was replaced by a new one so I did not have access to the old number. I was told by one supervisor (Christine in the Philipines) that I needed to get the authorization number from my bank for the latest transaction and she could locate the account that way. Unfortunately, when I called back I got a different call center, India, and the supervisor there, Jack, so I had to start from the beginning with searching by names and phone numbers etc. then he said he could not use the authorization number (that I took the time to get from my bank) to bring up an account and he did not know why Christine would have told me such a thing was possible. Now we are at 1.5hrs on the phone, today alone, and he says I'm out of luck cancelling the account if I cannot give him the Visa number used to initiate the account! WHAT!!

I asked how many other call centers they have and he said there was only India and the Philipines. So I called until I got the Philipines call center and asked to speak to Christine, who of course, was not available so I spoke to Supervisor Axel. He used the Authorization number, that Jack said could not be used, to bring up an account and guess what? He brought up the account and guess what? It was in my daughter's name! The name Christine said she could not bring up an active account in! He said he could have brought it up under her name and that it was an active account. He is the first AOL employee to be able to bring up any active account that I was being billed for. That is why I believe they are liers and cheats! He said that since there were no calls made previously, he could not not refund any charges.

I told him that having no notes of my or my daughter calling previously does not mean we did not. We were simply told there was no active account to make notes on. I actually had a bit of a conversation about that issue with both Christine and Jack as well as Axel. So, the rule about having proof that you have tried to cancel an account or they will have to refund you... well they get around that by just pretending they can't find an account until one day you get someone who will actually admit to bringing up the "active" account that you are being bogusly billed for; you have no proof you ever called before because there are no notes on the account as they "could not locate an active account" any other time you called, therefore you are stuck paying for something you didn't even get to use.

I had the AOL Three month free CD. It did not work on my computer, so I deleted it. I tried to contact AOL and cancel, but never received any confirmation. Then I checked my American Express and they have been charging me. She said she could tell I was not using the service, but that I signed up for a membership (she said just like a gym you dont go to). I told her I never received a bill and I was unaware of this policy. She said that was the way it was ,and she would cancel my membership as of today and, of course, I would be responsible for any charges incurred up until today.

What a unfair company. I have American Express disputing my charges. I have one computer and AOL was not working.

I will never have a good word to say about AOL.

I went to an AOL free service, after paying them for 12 years a monthly fee. The deactivated my account and will not tell me why unless I write to them, which, of course, take forever to resolve this problem. I called 3 different executives at AOL and have not received call backs. I do not have access to my email.

I too have been ripped off by AOL in trying to cancel the internet service.

I was an AOL internet subscriber for about 15 years and always paid my fees on time. Many years ago I went to annual service fee charged to my credit card in January/February.

This year 1/24 an annual fee of $239 popped up on my credit card. I called the card company to dispute it and they put a hold on the charge.

I tried calling AOL to cancel on 1/26/09 and they said they would and a cancellation notice was received. I thought that was the end of it.

Two months later it showed up again on my credit without notice. I contacted the credit card company and they said AOL had sent in the "paperwork" documenting my responsibility to pay. I said that I had a cancellation notice and had not had the service for two months. The credit card company said to fax in the cancellation notice. I did but the $239 was never taken off. I paid the credit card bill and called AOL's "customer service" again.

He said the only thing he could do was to re-start my service which I did not want of course.

I stated that no other service for which I pay simply charges me without notice ahead of time--no other utility etc. simply goes into my credit card account and charges me like that--none.

He gave me this song and dance that I had been "notified" in September with the chance to cancel by October.

I made two points to him:

1. The email notice was four months in advance (among many other emails) and no other utility does it so far in advance of a due date, where one would expect a later notice.

2. The purport of the email was that AOL annual subscription customers could change to a monthly fee. I did not want to change to a monthly fee; I wanted to use up my prepaid annual subscription and then when they notified me like any other utility about 4 weeks in advance, then I would cancel it.

This practice should be considered fraud and a congressional investigation is in order.

I had an aol account from 2001 until 2004. I believe they did not cancell it in May of 2004 when I requested it. Many people obtained my pass word through my son and daughter, so I requested my account and screen name cancelled. I was accused of sending bad or discusing e-mails that I did not send. my young daughter was recieving strange e-mail from our own account. I think that screen name could be still being used by someone other than me. those e-mails caused court action against me and yet no one has stopped that account. I tryed several times via e-mail and telephone to remove my screen name and account but aol did not do that. How can I find out if someone is still using it? AOL will not help me.

I cancelled online internet service with this co. about 8 or so months ago. They ignored my 2 e-mail attempts to cancel service. Finally I had to stop pay to the co. which cost me a bank fee. A few months ago they decided to help themselfs to my bank account again, and I would not have known they were helping themselfs to my account until a non-suffiecent funds notice arrived, which cost me another bank fee.

Had to close the checking account-feel that my account information was abused, incurred add'l bank fee's, Bank of America denies any error's were made. And that I did not give any re-authorization to allow my bank account to be accessed. $129.50 takenplus bank fee's $68.00.

I cancelled AOL in December and the service was cancelled. The problem they still charged me another year of service. I am being charged for something I do not have. I contacted what they call customer service? They stated I had to cancel in Sept. not to be charged, 4 months before my agreement was up. They have no interest in solving this problem.

I lost my job in November and now I have a Credit Card bill I can not afford. I am going to have to borrow money to pay this. The stress over this is effecting me mentally. I am paying for a service I do not have. I certainely hope they do not try to charge me for anything else.

In 2006 AOL refused to cancel my service and continued to bill my credit card without permission. I cancelled the credit card after numerous attempts to get them to stop billing me for services I was not using. AOL is now (2009) trying to collect $47.95 for unpaid service that occurred after I cancelled the credit card. I have requested a paper bill because I will not give AOL my credit card information again. They refuse to send me a bill and threaten to ruin my credit if I don't pay them using a credit card immediately.

$47.95 for disputed bill.
Damaged to my credit report

Wasted time dealing with annoying phone calls from India.

I contacted America online in 2001 and canceled my internet provider services with them via there 1 800 number. I had switched to broadband services with verizon. The Gentleman on the phone said I could keep my e-mail accts even if I did not use their dial up services. He made no mention of charges. Since AOL offers free email accts like hotmail does that is exactly what i was led to believe I was doing.

My wife informed me today that we have been getting charged 20.95 per month since 2001 for AOL services we have not used. When I notified AOL the said the charges were normal and were charged wether we used there dial up services or not since they have no record of us ever canceling with them. They do however have records showing we have not used thier dial services since 2001 but cannot refund our money because it is not thier policy. To add salt to the wound he goes into a 20 min sales pitch trying to sell me more products i do not need.

I am extremely upset I feel like i have been taken advantage of. My children could of benefited from the extra money. They make it soo dificult to cancel and when you think you do they pull the bait and switch. They use a play on words to take advantage. I feel like they went into one of my bank accts that I hardly use and stole $2000. They should be made to send out monthly bills so people are not taken advantage of. It may not sound like a lot of money to some people but it has put considerable strain on my marriage that money was being saved for our childs future. We always paid loyally when we used their services and to get treated like this make you wonder why our great country that I faithfully served is in the mess that it is in today.

In Novemnber I got a used computer and a cd for AOL so I downloaded their service the last week of November 2008. They then proceeded to take over my computer and I cancelled the next week. I told them I was because of all the unsolicitated downloads. I just got a bill from them how do you get them to quit? I had the service for ten days and it took a month to eradicate it from my computer. Now they want money for services I did not want or used.

They say my payment method is out of date and want to back bill my account. As of now the amount is 32.09. I refuse to talk to them on my computer because I am afraid they will raid it. They can't wreck my credit raring I think it is a about a 150. I have not worked in six years but all my money is tight. What can I do? My daughter warned me about them but I didn't listen.

Cancelled AOL three years ago. Found out that they were still deducting charges from my bank account. Called last year and spoke with a supervisor who stated that it would be cancelled, and as you can guess, it still has not. I have contacted my bank, and they have refunded me three months of the charges, but advised me to file a complaint and they would help stop AOL from charging my account. Now AOL is calling me and harrassing me with collection action - on a closed account! Where they owe me approximately $350.00.

AOL is advising me that they are going to add a deliquency notice to my credit report, and they are calling me harrassing me for payment.

I used to have a Capital One credit card that I used mainly to bill my AOL internet service to. I have complaints about both companies. First, AOL refused to cacel my internet service. So I decided to cancel my Capital One card. Soon thereafter AOL started sending me bills in the mail theatening to cut off my service if I didn't pay. Why would I pay for AOL when I decided I no longer wanted it to begin with? Any way, after I had the remaining balance paid off on my Capital One card paid off, they still tried to bill me for my annual membership fee. I called to tell them that I refuse to pay a membership fee on a cancelled account, but they told me that in order to close the account, I need to pay the membership fee. Why should I have to pay to close the account when I already cancelled it I'll never know.

My parents had Aol about five years ago, possibly longer, but I know definaltely it was five years ago. They cancelled it before I got married and switched to earthlink. I'll be married 6 years in may. they continued taking out 32.98 so my oldest sister called them, said that they would cancel it, not to worry. Two months go by, and charges pop up again, so my other sister calls to cancel it. Tell them what has happened. They say sorry, no problem. We get no cancellation number or anything, and when asked about it, they say that it's fine, everything's been taken care of. here we are almost six years later, and they're being charged again!

My parents have never checked their bank statements on a regular basis, and when they do, it's to check to see if the house came through, vehicle, etc. no little charges or anything. My mom got to looking the other day and noticed the AOL charge. got what bank statements she could find, after they moved and looked at them. Eight months of bank staements and counting so far with aol charges.

My mom calls them and they give her the run around saying they've received no cancellation, so I get on the phone the next day and call them. They try to give me the run around, but it doesn't work. I told them how long we've been without service, and who called to cancel previously. They tell me that that's not possible, because only the account holder can cancel. I told them that that wasn't my problem, because my sister's clearly stated who they were at the time and why they were calling and on who's behalf that they were calling for. I told them that it was their mistake on their end, if they went ahead and told us that they had cancelled the account and everything was taken care of.

I told them that I wanted that money back into the account and that they were not authorized to take out anymore payments. I had them put a supervisor on the phone cause I was getting some answers. She claimed that without a cancellation number they couldn't confirm the date of cancellation and the only number I had was from the day before when my mom called. I told her that that wasn't right because my sisters had called five years ago and canceled it, and THEY didn't give us any cancellation number! She told me that I had to write a letter to some place with my claim, and proof.

We have changed our server from AOL to Comcast. However, I am still paying for AOL, which is now free via COMCAST as I cannot find a way to contact AOL to cancel my membership. Thus, I will have to continue to pay as any attempt to contact them ends up being undeliverable. We have only had COMCAST for three weeks, but I want to end the contract I have had with AOL for years, IMMEDIATLEY!

Called to cancel service. Continued to be charged for some other type of service. Tried to contact someone via phone and was told that I had to contact another department, and than was told that I had to contact customer service via email. Left a email through customer service.

cancelled AOL, was given emails on aol.com email a/c confirming cancellation, 6mths later arrears letter stating i have not paid for the last 6 months. when i told them i had cancelled and that the BT hadnt been in use for the last 6mths, they said they had no record of my cancellation. tried to get the emails from my aol email and they have been wiped!!!

i will now be blacklisted as they are sending my bill to the arrears dept.

I have been trying to cancel AOL for a month. You can't fire these people. I have tried looking online to cancel and there is no way to do that. I tried calling AOL and no one will answer the phone. They are charging me for some voice service that I did not order, nor do I need. I have DSL I don't use the phone line. What do you have to do to fire these SOB's? Please help.

They are charging me 4.95 for a program that I don't need, nor did I order. They are charging another 4.95 for something they TBAOL Prem. Services and 25.90 a month for membership when you can get AOL for free.

I have continued to be billed for online access for over 2 years. The account was cancelled by phone but AOL states they have no record. Since I turned over the household accts to my husband...he has missed this billing when the statement came, in until now. I was stunned when he asked me about it.

We have been paying for online service that we cancelled. I want my money back. Is there a current class action lawsuit that I can join to recoup my $600 plus dollars? This is intolerable! Apparently I am not the first to be taken by AOL?

I cancelled my dial up internet service and they have cancelled my email service where I can send emails and when I called because they said that I could keep that email address still and user name without charge.I have had problems since I dropped the dial up service with them and called they said that they couldn't help me unless I paid for service and then Tech support would be available, I ended my service on February 1 because the support line takes so long when you call any other time. I didnt even use the AOL in February because I needed high speed service !

My Email is all screwed up and I can't send any emails so I can't get to my Email Address book to switch things over to Zoomtown my high spedd provider!

I was using AOL's 30 - day free offer as I had some of the other Internet service provider's free 30 day service until I would decide which one's service I would select to be my permanent ISP. I always made a point of canceling on day 25 to ensure not getting cancelled in time thus incurring a charge. I would perform the cancellation online as provided followed up with a phone call just to make sure. I had no problem canceling with all the other internet service providers offering the free 30 - day offer except AOL. I followed AOL's instructions for canceling online, careful to fill out the form correctly.

I followed that up with a phone call and after following their phone maze and being passed from person to person, I was advised to complete the cancellation process online which I had done. I made the assumption, unfortunately, that the cancellation had taken effect and that was evidenced by the fact that I could not access the internet using the AOL service. But, not suspecting that I was being cheated, I didn't pay close attention to my bank statement until 6 months down the road when I go an overdraft fee from my bank and knew I should have had the money to cover that little amount of a check I'd written. I pulled out my bank statement, then went back several months each time finding that AOL was billing me.

I called my bank and had them go over the statements with me and found that AOL had been billing me for 6 months. I called AOL about this a got a screaming mimi that denied that one could even cancel online and said that their records did not show where I'd called in the cancellation either and refused to make my refund for any of the money they took from me. They had this trained behavior down to a science because calling back in again a couple of more times, I got the same treatment from two guys who didn't scream but talked loud, rude and made the same denials about a capacity to cancel online and their records didn't show where I had called in a cancellation except the one I'd called in that day. That was a LIE.

AOL HAD taken $16.99 via my Visa Debit card for 6 months for a total of $101.94. I've learned that since then AOL had been ordered to stop requesting people's credit card numbers during their 30 day free offer, but, I have never received my money back which AOL ripped off.

I'm just trying to Cancel my AOL Membership or Subscription, and what You have to go through to get it done is rediculous. Why can't a Customer Service Person come on the line and take Your information, and let it be! It's really that simple.

I am not on AOL anymore and they keep Taking money out of my account. I'm sure you hear this all the time. Something needs to be done. I will not recommend them to anyone, ever

I saw an icon on my new computer for a free trial to AOL and I decided to give it a try. It promised that no charges would be applied to my credit card for 30 days, but within about 5 days I noticed a charge to my card. I talked to an agent online and he said that the 30 day trial offer was no longer available and that I had signed up for a 90 trial during which I would be charged but could opt out at any time in the 90 days meanwhile my card would continue to be charged for the 90 days and sometime after that they would refund the money. But, for the 90 days I would definately have to pay $25 a month for those three months.

I had to call my bank and they imediately filed a fraud claim against AOL and refunded my money right away and told AOL that they would have to refund the money as it was a fraudulant charge.

After my bank refunded the money, AOL sent me several bills for the $25 they never should have taken out in the first place, and even though I sent them letters showing them that the charge was fraudulant on their part they continued to bill me until they sent my account to Alied collection agency who then proceeded to harrass me repeatedly. I explained to them that the charge was fraudulant and the person I spoke to there said, I don't care! I am going to mark this against your credit.

I Have been a customer of AOl for 9 Years and they canceled my account for no reason, and without any notification I use aol for my business, I send pictures of Mobile Homes out to people and thats the only thing I do on Computer, I do have other people that live in home but after 9 years I wish would have been notified, and when tried to call customer service to find out why had canceled my service they cannot tell me why, I had to write there CAT Dept, I wrote the Cat dept and the Corporate Office Complaining and it has been over a week and still have not contacted me at all.

It is gonna be a real headache to have to email all my customers a different email address and my business cards have my email address on it, ALso have lost sales due to Email being canceled without notification.

6mths ago I cancelled by aol account Well as today they took out 25.90 out of my checking account Have not use the service in 6mths. I Wanted a refund they refuse because I did no have a conformation number were I had cancelled 6mths ago. I ask to speech to a supervisor and I was told that they would tell me the same thing she keep on about, I still had service unitl March. So hopefully with a few more phones call i can get this matter resolved.

As a result of bad service from this company, we attempted to close the account. This was done with a certified letter and three faxes, to no avail. They have charged our checking account in February for a service fee despite warnings that we would contact you.

Charge of $25.90 in February, which will continue each month until they rectify this.

Currently i am living overseas (Europe) since 1998. I recently had a trip to the USA in 2004 and used one of those AOL disc that gave you internet access from a walmart shop. Signed up and used it for about 2 weeks and then didnt renew my subscription as i as not needing it anymore. Few months ago (Nov 2008)i had my Debit card compromised and had it closed.

After a review of my bank statements i noticed an Charge of $25.00 every month going all the way back to the year of 2004. For one i NEVER signed any letter authorizing AOL to make a withdraw. Since i was leaving on business when i found this out i would call them when i returned. Well after i returned my parents call me to tell me that AOL was looking for me. They didnt tell them where i was as they didnt know why they would call them there. After that i called them and one lady kinda laughed when i told her what was going on then she told me oh sorry you need to call the billing department and didnt bother to help me out or nothing!

After looking at all my statements it seems they want 2 months of service after i closed my Debitcard. I would have to say they OWE me 4 YEARS of service i never used! Anyone got any idea's or someone i can talk with about this situation? Any help would be helpful on this matter. Anyone know ANY Attorneys who are seeking action with AOL.

Back in the year 2007 I called and cancled my AOL account. I was at that time paying 24.99 a month for service. I went with a cheaper provide. I found out that AOL had not in fact closed my account and were still billing me. I called them again. This time I notified the back and the transactions for 24.99 from AOL were blocked. I then received bills for 25.90 a month with which the back paid. I never checked for AOL charges Until today...stupid I know but I didn't think they would change the amount to slip by the auto-pay block.

I can't say a complete amount of loss at this time but it is estimated at $337.00 and pending further investigation by my bank. I can only go back for 12 months and they are researching the information for me now. That is just the charges from the company...this doesn't include any fees from my bank for over draft protection due to my not knowing about these charges from AOL.

I got the 3 month free trial in the mail. Moved, canceled after 3 weeks. The first person agreed it was a mistack to with draw 103.60 off my card and it would be refunded the next day 24 hours. The 2 said 4-5 days I would get my money put back on my card. After speaking supervisor he said ti did not show that money had been taken from my card. My card service said that AOL had takin money from my acct. Online summery shows they did. Now today they said they di dnot get any money from me and it iwas not a 3 month trial. Please I beg you please help me. That money was to pay for my meds. I am disabled.

In December 06 I sighned up for a free three month trail with new computer. I cancelled the AOL service in April 07 because we did not use it. For the past two years AOL has been debiting my credit card $25.90 AOL TWX Services. I did not catch the monthly fee until December 08. They would not look at my account when I told them to check the usage hours and activity of my account which I told them had been cancelled in April of 2007. They told me that I could indeed cancell the account with a confirmation number and told me to please use the service for the month of December as it had already been debited. I told them that did not make any sense to me as I did not have an active account with their services. T

oday I received a bill from AOL services stating I owed for the last three billing cycles for $77.90. They had already taken those payments from my credit cards statements. I called the AOL service number on the billing statement. They said I had to mail copies of the statements to prove they had been paid. I hung up on them and told them they were frauds and scamers.

My credit is outstanding, they are corrupt. I refuse to pay them for services I never used and did not authorize them to take. The account had been cancelled and they continued to take from my credit card. I am out approximately $600.00 for services that had been cancelled befor the free trial period was even up. It makes me physically sick to have to deal with this company. And now they want money that was already paid. When will this end!

I cancelled my aol service in September 2006.....I have not used the service since then, As I was cancelling my credit card...I saw that they were still taking money out of my account every month. I Have called their numbers, and I am kept on hold, or put back into the voice mail system. I am going to cancel my credit card to make them stop taking out the money....In the meantime I would like to recoup the two years of monthly installments, that they were not privy to.

$25.30 per month @ 28 months is 704.80 Please advise, how I may deal with this. I am going to try once again to contact them via email. as well as phone.

I'm the Administrator at our church and was attempting to cancel the account we have with AOL. They would not let me because I was not the original person who opened up the account. They would not tell me who the original person is and in all likelihood that person is no longer a member of our church. We do not use the service any longer.

I ask them to help me reconcile this and the operator would not let me speak to anyone else. I do not have the original agreement nor passwords to even logon and cancel it online. The payment is taken directly from the church bank account which is no longer active and they said we would still be billed for the service until they speak to the original person for cancellation. They said that the bill would likely go to collections if payment is unable to be paid. I asked could I send information to them that shows that I am the authorizer of all of the churches financial matters including accounts payable and banking and the operator said no.

I'm trying to cancel my paying aol account .They sent this survey to ask about the support but I am still getting charged. As you may recall, on Monday Nov 17 you contacted AOL. Our records show that Raj, one of our Customer Care Consultants, assisted you concerning a support issue. We continually strive to improve our customer service. One way we do this is by asking members like you for an evaluation of your most recent experience with AOL and the level of service we provided you. Please take the next few minutes to complete the survey located below.

I keep getting charged for aol monthly and have tried to cancel two times. The last time was on Nov.17,2008.

I am hoping that you will be able to get this resolved for me since AOL is not doing anything nor are they returning any of my calls but yet they are charging me for my internet services. I have wrote many many letters to AOl to cancel my account since June 2008 and as of yet they have not done anything and is still charging my account - I am hoping that you will be able to get this account closed for me and for AOL to stop taking money from me.

tryed to cancel aol service.they say it was but theyre stil trying to charge my account. 4 times in 3 days on an account that is closed but the bank stil charges me $25 every time can u help.

it keeps costing me money i do not have as i am unemployed.

I ordered service 2 years ago and used it for one month. I could not find my screen name or email that I registered with and was never able to cancel. I could not find a number. I finally found the number this morning and it took 30 mins to cancel and they charged me today for another month and would not credit my account back.

In July 2006, i have purchased from Walmart a CD with an AOL dial-up Internet connection, which I have used for a year, until approximately July 2007. In July 2007 I have switched to another internet provider, therefore, I have tried to cancel online my AOL account. I have been assisted online, to cancel the account,by one of the customer service agents from AOL, via their chat service. After following all the steps given by the agent, he has told me that I have successfully canceled my AOL subscription and I will no longer be charged with payment. With this done, I had no doubt in my mind that I will not be charged furthermore, thinking that once I have closed the AOL account, it is permanent.

Checking online my bank account, I have just discovered that I have been continuously deducted payment for AOL services, since July 2007, even though I have unsubscribe and terminated the AOL account. It looks like they have deducted from my checking account, every month $25.90, payment for a service that I have not been using since more than a year and a half. I really want them to stop charging me for services that they do not provide for me, and I want them to reimburse the whole sum that they have deducted from my bank account without any authorisation from me, since the day when I stopped using the AOL service. Thank you!

AOL account was for Walter, Batavia, Illinois. He passed away 02/22/02 and we have been trying to cancel this AOL service since that time to no avail. We can't reach a real person to take of cancelling this account. The credit card that we used to pay for this has since been cancelled. The credit card company has notified us that we should request AOL to credit back any charges after the date of death, but who do we contact to get this taken care of???????

This amounts to quite a bit of money which none of us can spare these days.

I called to cancel to cancel dial up service in December due to no longer having home phone service. Was advised by AOl Rep to call in the beginning of January to cancel service so I wouldn't be billed. Called in the begininning of January as advised by AOL as was told that I would have to pay for the full month of service even though I canceled service. I will never deal with aol again.

I contacted AOL, Suji on October 11, 2008 to cancel one of my accounts two accounts, and change the remaining to the $11.99 plan with unlimited usage. They continued to bill me for the cancelled plan, and changed the remaining account to a usage based plan which added additional charges of $35.00 in usage. I was not given credit to the cancellation date which they continued to bill on the Nov. and Dec. bills.

I called again on 12/02/08 and 12/31/08. They have double billed my in the past and refused to credit my account. I believe they should be penalized and my monies refunded. Thanks. Crolia

Ruined my credit rating and was billed a $15.00 Late Payment Fee by my credit card.

I cancelled my AOL over a year ago and they kept taking money form my bank account. I called them several times to stop taking money from me. I left the country for about 9 months and after reviewing my bank account AOL had been taking money. I cancelled my debit/credit card and guess what. I get a bill notice that I am past due on my payment!! I never received a bill in he mail the entire time they took my money for no services, services I cancelled.

I called he 800 number on the card and get the manager at AOL who admits that there has been no activity for over 6 months and say e will cancel the account, but will not credit me back the money they took. Today I receive a letter stating that my AOL has been cancelled and I need to make the final payment. AOL/LOL I am not paying anything and I figure you owe me for about 12 months of stealing my money.

Now my credit score will behit because I am not going to pay this last monthy payment which is a scam to get my new bank card number.

I have been trying for over a year to cancel my AOl. I have talked to several people at customer service whom have stated that they will stop the monthly withdrawal from my checking account. This has yet to happen, and as a result I am paying for a service I do not use and I have had several check to bounce. If you stop the payment , aol alters the amount to withdraw, and if you take out the money, you get charged 35.00 by aol plus your bank fees.

After 11 years and 9 months AOL had canceled my service with the company. I have no access to my emails or saved info for the past 11 plus years. I have used ----to send emails about my business and last Wednesday December 10, 2008 they cut off my service with the company. They said that I've violated their terms of service and had me send a letter to thier Community Action Team via US mail. Their customer service numbers have been of no help. I've been without my email for over a week and no one has been able to reach me.

I cancelled my account over a year ago and found out they have been debiting my account over $32.00 a month for a least 6 months. I havent gone back any farther yet to see if they have been doing the whole time. I have internet with my cell phone and can't believe that I didn't catch it early. The bank says there is nothing they can do to help I need advice and want to know if I can get them to credit my account. I feel like I have been robbed.

My husband is in the construction business and is really stuggling we have fallen behind on all our bills and we are filling bankruptcy. I know that we really could of used that money and would like to be reimbursed. Or take legal action if at all possible.

Signing up for a free trial of AOL is the easiest thing to do. Matter of fact when buying a new system, it is the one full provider sent with the computer. Now you are set download your normal service provider cancel their easy to cancel service, but it will not cancel. Count on it.

$250.00 cash

AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have recived error messages (3times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended!

When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was! I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor.

I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. AND AOL HAS SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL! I can no longer communicate with my customers, they are holding my address book hostage!

I can not cancel my Aol service I have tried for 6 hours this week and all they do is put up different prices for me to choose from. I tried to talk to someone on the live help but they said I had to follow the instructions on the internet I am so upset with them it was not this hard to get the service, but impossible to get rid of them. If there is a way I would be happy to know how I tried to call their 800 number but they will not talk to me either.

I had to cancel my credit card and get a new number issued they just keep taking the money out wheather I want the service or not.

I cancelled aol in November 2007. I got a call from a collection agency for a bill of $49.00

It is an impossibility to cancel with this company. Because there is no way to contact them and I've tried they continually collect monies from us every month.

Beginning in November 2007 I attempted through letters & emails (I never found a phone number) to cancel my AOL account. Their web site offers many opportunities to do alot of things except cancel. Ten months later and $329.00 later I finally as my bank manager if it was possible to cancel an automatic withdrawl. After affirming that this could be done I put the block in place. Soon, thereafter, came the invoice & phone calls at work claiming that I owed $32.90. I thought the matter was settled but to my irritation I am now receiving collection calls from Allied Collections claiming that though the account is closed I still owe the money!

I have notified my supervisors of the the problem to deflect the embarrassment of receiving these types of calls however, I shouldn't be receiving them in the first place.

I have tried NUMEROUS time to cancel this service, but they continue to charge my bank account 11.99 every month. An acquaintance of mine is STILL being double billed every month even after the lawsuit that AOL had over that issue.

I have lost over 100 dollars to AOL stating that they canceled my service, but NOT doing so. My poor friend has had to consider canceling all of her financial accounts to try to stop the double billing, but then worries about her credit.

I called to close my aol account due to emergency situation since the account was being hacked. I was told that they can not sustain closure of the account if I log in within 30 days. Since whoever is hacking my account realtime is able to log in whenever they like this response to my request basically offers no protective measure.

So I asked them to delete my account permanently without the option of reopening and it was conveyed to me that that is not how it works and the person I was speaking to was not able to accommodate me, So per my request for a supervisor I was put on hold for what seems like an eternity, and finally hung up out of frustration. THERE IS A RISK TO SECURITY HERE AS I AM MOST LIKELY NOT ALONE IN THIS COMPLAINT.

I have no confirmation that my account is inactive. It is imperative that I confirm my account may no longer be used asap.

I attempted to cancel my services for over 4 years but the is no way to contact them.

There is no online service or phone number to call to cancel services. We have paid for a service that we do not use for over 4 years

I called AOL in March to cancel my dial up account. They tried to sell other services and discuss the benefits of keeping the account active. I confirmed that I wanted to cancel and was told that cancellation was added to my account. I did not ask for a cancellation number. Several months later I noticed that they were still charging my credit card. I called again to cancel and was told that the account would be canceled and I would not be charged again. Later I realized that my credit card was still being charged.

The next time I spoke with a man but I did not record his name. I complained about canceling multiple times but still getting charged. He apologized and told me that he has canceled the account and that I would not be charged anymore. Today is 11/5 and there was another charge on my credit card. This time I called American Express to have them reject any future charges. They told me that they could not do this without a cancellation number. That is when the light bulb went off. They never offered a number and I never asked.

They contacted AOL for me and connected me to the representative. I got the speech about dropping the service and what I would lose. I asked for the cancellation number. I had to ask Andrea 2 or 3 times for the number before she gave it to me. I then asked about a credit. She said that could not be done based on their rules and that I had NO previous contact with AOL since setting up the account 3 years ago. I spoke with her supervisor, Monica who said the same thing. She said that they log all conversations with customers regardless of the reason and that they have no record of my ever calling. I asked her to verify the cancellation number.

Word of advice: If you need to cancel AOL do not get off the phone until they give you a cancellation number. I would then ask to speak to a supervisor and make them read you the cancellation number to confirm. Then immediately call your credit card or bank with the cancellation number, name of the person you spoke with and time. It will then be in their system should you have to fight with AOL later. No wonder they can't keep customers.

I called AOL in March to cancel my dial up account. They tried to sell other services and discuss the benefits of keeping the account active. I confirmed that I wanted to cancel and was told that cancellation was added to my account. I did not ask for a cancellation number. Several months later I noticed that they were still charging my credit card. I called again to cancel and was told that the account would be canceled and I would not be charged again. Later I realized that my credit card was still being charged.

I complained about canceling multiple times but still getting charged. He apologized and told me that he has canceled the account and that I would not be charged anymore. Today is 11/5 and there was another charge on my credit card. This time I called American Express to have them reject any future charges. They told me that they could not do this without a cancellation number. That is when the light bulb went off. They never offered a number and I never asked. They contacted AOL for me and connected me to the representative. I got the speech about dropping the service and what I would lose. I asked for the cancellation number. I had to ask Andrea 2 or 3 times for the number before she gave it to me. I then asked about a credit. She said that could not be done based on their rules and that I had NO previous contact with AOL since setting up the account 3 years ago.

I spoke with her supervisor, Monica who said the same thing. She said that they log all conversations with customers regardless of the reason and that they have no record of my ever calling. I asked her to verify the cancellation number. Word of advice: If you need to cancel AOL do not get off the phone until they give you a cancellation number. I would then ask to speak to a supervisor and make them read you the cancellation number to confirm. Then immediately call your credit card or bank with the cancellation number, name of the person you spoke with and time. It will then be in their system should you have to fight with AOL later. No wonder they can't keep customers.

I had a paying account with AOL for about 11 years and in August of this year they canceled my account. I talked to several of their reps in India and the Phillippins but never got a specific answer why I was canceled nor how to retrieve my personal information, they said I had to write a letter. The point is that they have a right to do what they want, but they have a lot of my personal things that they wont give me back.

All my email addresses and saved mail including a lot of photographs from the last 11 years is lost to me. On the mail I saved with photographs, I used the option save on my computer this is a joke, I can't retrive this information without going through AOL and since I don't have an account with them anymore, I have lost all this. All my email addresses from the past 11 years is also lost to me. This has caused me great anguish and some financial loss. I don' see why they wont let me have this info. Basically AOL has stolen my personal information and is arbritrarely keeping it when they could give it back to me.

AOL offers free and chargeable email service. I have been an AOL customer for over 10 years and recently discovered that they offered a free email service. Since I did not use all the features of the chargeable service I wanted to switch to a free email account.

I attempted several times online to cancel my account but I no longer have the original information that I used to open the account. Without that original information AOL customer service has informed me that I am unable to close my account or cancel my payment, when I asked to speak with a higher level supervisor (after being on the phone for over 20 minutes with the representative) there was no one available for me to speak with and rather was told to contact my bank to get the information they requried.

AOL basically receive $11.99 per month from me for a service I neither use or want. I have provided other information that clearly identifies me as the account holder and have requested to provide any other means to identify who I am to cancel they account they have been unwilling to assist me.

I am paying $11.99 a month for over two years for a service I no longer want and was minimally using to begin with. I do not want to be compensated in arrears except for the past two months in which I have been trying to work with them to cancel this service. Bottom line is I want the account cancelled.

I have been getting charged for over 2 years for an AOL account that was cancelled and that I cannot use (screen name cancelled). 9/07 I reported this and was advised that I would be getting a credit for the monthly charges that were taken out of my account. I waited and did not receive the refund. I called and was disconnected...imagine that!

I now have called again and was advised that they would cancel the account today but that they were not authorized to refund my money (25.90) which they admitted they have been collecting for years. I also have a current account that I pay 9.90 for. My question is this. Can they do that and do I have recourse to make them refund the money on the account that is not active and has not been for three years? Please help....

25.90 for 36 months is a chunk of change... can I get a refund? I am a retired senior on ss and I also support a disabled adult son.

Purchased a Gateway computer last July and received six months free AOL interest services with sale price. Cancelled in Jan. as we left on our annual vacation. Returned home to find charges on my credit card for services rendered when we were not even home.

Now they want $103 dollars for four months service. Refereed matter to Gateway ( No help) and have left it in the hands of the Washington State Attorney Generals Office.

Collection calls daily from AOL

This relates to an AOL account belonging to my wife. Well over a year ago, she cancelled her AOL account. Apparently, they continued to charge our bank for services that she neither wanted nor used. Now, because the bank card used to charge the fees was lost and the card number changed, AOL is claiming that we owe them for the last 3 months at least, even though the account, to the best of our knowledge, was closed.

AOL has reported us to a collection agency for the recovery of what they are charging us. At $20.00 a month for over a year (probably closer to 2 years), AOL has collected easily $300.00 in funds that they were not entitled to.

I've tried repeatedly over the last 2 years to cancel an AOL account. They kept charging my credit card and refused to canel the account. When I finally changed credit card companies they sent my account to collections. They even admitted that the account had not been used or accessed in years, but continued to refuse to cancel my account becasue I didn't know my mother's middle name. Well of course I knew it they just had it wrong!

Over two years of 25 dollars a month for a service I no longer wanted or used.

On Sept. 8, I canceled my AOL account. I also canceled the premium account I had with them. On the 10th 25.90 and 4.95 were taken out of my bank account. I have called about 6 times trying to get a refund. Today, October 2, 2009, I was told since I cancelled on the start of my billing cycle the 8th, I would be charged for the month of September.

According to AOL ,if you don't cancel on the right date, you have to pay for a month's service. What kind of business practice is that? Also, the service rep. tried to get me to stay with AOL for 11.99. Despite lawsuits and fines, AOL continues to make cancelling very difficult.

I am out $30.95. I fear unless I cancel my card, AOL will continue to take money out. Then AOL will send the account to a collection agency.

I called AOL on August 6th or 7th to cancel my account because there was supposed to be a 90 day free trial but, I was billed after only 2 months. The woman I spoke with assured me that the account was closed and that I owed nothing,several times I asked her if she was sure everything was taken care of and her answer was yes. I was given two confirmation numbers, one for the account being closed and the other comfirming I owed them nothing. Because of them trying to get a payment early, the money was not in my wifes account therefor she was charged $25.00 insuficient fund fee by the bank.

Even after the account was supposidly closed and I owed them nothing, they again tried to get money out of my wifes account on 8/12/08,8/25/08 & 9/3/08 . The bank charged a nonsufficient funds fee of $35.00 for each of these attempts. As of 9/29/08 my wifes checking account is $133.62 cents overdrawn because of AOL.com. I feel that it is their mess up, they should have to fix it.

My wifes checking account is $133.62 overdrawn because AOL.com continued to try to get money that should not be owed to them. At this very moment we do not have the money to put in the account to cover it so it will probably go to collections.

I took the free trial route and after 2 years ( I cancelled in plenty of time) I have never received my money back adn they charged me two times, now $50 might not seem like much to some people, but for me I sure could use that money, they promised and promised that they would refund the money, but it would take time, 2 years is long enough I would say, I am sorry to say that I finally just decided to forget it, what a bunch of losers at AOL, what a rip off

I did become overdrawn when AOL went ahead and took the second payment out of my account, its' sad, but that is how little money I have to play around with, I only kept that account open so that they could reimburse me, but that has never happened

I had AOL approximately 10 days and upon cancellation my balance was $0. For the last 2 months I have been receiving collection notices for 25.98 and when I call no one can tell me what it is from or even resolve it. They are messing up hard working citizen's backgrounds.

Possible blemish on my credit for no reason.

I was called in Feb 2006 when my year contract with AOL was up. A woman asked if I would like to renew my service agreement. I said no cancell my service I am no longer using AOL. She stated it was all taken care of, said thank you, and the call ended. Now in ept of 2008, I am still being bill automatically from my bank account. I am currently on hold with them now. I was told again that they would cancel my service but would not refund me my money!

basically AOL has been stealing from me and my family for almost 2 years now! I am under the impression that the supervisor is not going to answer my call, the person Robert that I spoke to said no refund would be given, what am I going to do? My bank account has been robbed by them every month, and thats ok? I dont believe that it was cancelled now, because I was told it was cancelled and taken care of Feb 2006. How can I get my refund! I am just like every other working mom in america who is struggling to make ends meet. I cannot afford AOL's thiefery!

I am estimating at $24.90 a month for the last almost 2 years that Aol roughly owes me $522.90. Plus all the bank fees for overdrafts that AOL has caused by taking money from my account without my authorization!

Type up a comment and the system wont take it as there is a problem some place. What is this. U tube wont play after much messing with the down load. What is the reason I stay with AOL. I dont have any.

Mental Anguish

After we sold our house in 2003, I called AOL many times (I am talking about 4-5 times) and asked to cancel my account in the anticipation of move. AOL was extremely difficult saying we do not want to loose the customer, hanging up, passing me onto another save team. I have a feeling that despite my many attempts to cancel they did not do it. Since then we never used AOL.

Now in 2008 I got a call from AOL saying that I have a balance for 2004 of $60. I have not heard from them until now, and they are refusing to confirm that I cancelled the account. I think this practice is unacceptable. Please assist.

Once again, I cancelled AOL (did this for the THIRD TIME on 7-11-08) and once again, they took money out of my account. When will there be a CLASS ACTION LAWSUIT AGAINST AOL? If I were a small business and took it upon myself to take money from a FORMER customers account for services that hadn't been rendered in years, I would be in JAIL right now fighting a FRAUD FELONY! This has to stop!

Also, are these UNAUTHORIZED monies being noted in the bottom line profits of AOL? Paying for services NOT RENDERED!

I ONCE had an AOL account. I cancelled. AOL has been deducting from our checking account every month. I didn't know this until a few months ago because my husband (who has become incompetent) didn't notice it in our statements. I have tried NUMEROUS times to call or e-mail AOL to get this stopped, and to get a refund. We have been paying $32.90 a month. We are of very limited income. Please help.

We have lost hundreds of dollars, and this has caused increased poverty and stress.

I called to cancel my membership with AOL in March 2008. I had a very difficult time getting thru all the automated lines, but was finally able to speak with an actual person after 20 minutes. Unfortunately, her accent was very difficult to follow and I had to repeatedly ask her to repeat her questions. I could hear her hitting computer keys, and naturally assumed the information was completed and she assured me the cancellation was complete.

I received a notice that they were unable to process payment, but I had changed my method of payment, just before cancellation due to a lost card and explained that to the female I spoke with and that was partially why I was cancelling. Now, however, they have turned it over to a collection agency for more than $39 and it is on my credit report as a deliquent account. It is not deliquent if it was cancelled. I am now applying for a loan and this needs some resolution.

I could of course just pay the darn thing, it's just the principle of the matter. I've emailed them to no avail, in fact the collection letter I got came shortly after the email. I have tried to call their 888 # but again, the wait of going thru their automation, I finally just hung up, feeling it would be useless, since in all probability would just be another foreign speaking person, who I wouldn't be able to understand or who would be able to understand me.

Why should I have to pay for the inadequancy of their staff? Could you give me some direction in how to handle this matter? Thank you in advance for any assistance you can in this matter. Now on my credit report.

I used my credit card several years ago to set up a AOL internet account for my daughter and grand children. My daughter moved and no longer had access to her computer. I found out the account had not been accessed for well over a year. I was upset with my daughter because I was being billed for a service that was not being used. I tried to contact AOL to discontinue the service and I kept running into dead ends. I don't know the user name or password for the account. I went online and I found many others were having simular problems. I finally found a number to call but after being on hold for a half hour I gave up in frustration. I went to my bank and explained my situation. My bank agreed to stop payment on that account.

On March 20, 2008, I received a urgent bill from AOL for $25.90. I was threatened with collections if I didn't pay. This was the only correspondence I ever received from AOL in all these years. On March 30, 2008 I sent response. On April 07, 2008 I called a customer rep. I asked why AOL made it so difficult to discontinue their service and I was told it was for the customers security. I wanted to know if the issue was resolved. I was told to put my issue in writing and send it to the address I was given. I told him that had been done. I was told I would be contacted in two or three weeks with an answer.

I never heard back from AOL, however, on August 8, 2008 I received a collection letter from Alliedinterstate demanding payment. AOL is far from being consumer friendly and they are unfair. I paid them for many, many months while not using their service. Now they want to beat me up for $25.90. Please help. Thank You

AOL is sending me to collections which could affect my credit.

When I first set-up service for internet I was having trouble with my current service due to weather and no service and not realizing what was going on I signed up with [AOL]. After a week with special free service for 90 days trial, I cancelled the service around June 25th, 2008 and also emailed a second time and had to call again a few days ago. Furthermore, [they] have debit my account twice on a free trial service for $25.90 x 2 = $51.80. This is an unauthorized transaction and should not have happened.

When I emailed and phoned the first two times I thought the matter was settled and threw away the reference number given, but I should not have to go through this poor customer service. Please credit my account for the monies due.

Today, I was on a three way call with my bank, and representative Kim, kept changing her answers after the questions asked and making excuses for the charges. My bank representative has made notations on my account regarding this matter.

My wife and I cancelled our AOL back in the Spring of 2004. I noticed this week that they were still charging my account and that they increased the amount that they were charging me from $3.95 a month to $9.99 a month. We have not used the service since then and had a terrible time trying to cancel our account again over the phone which they (AOL) of course said we never cancelled.

These unauthorized charges and increases are theft. We have been trying to pay off our credit cards and the theft of several hundred dollars of my money and the additional credit card interest on that money is an offense to me. I plan to inform my credit card company that my card has been fraudulently charged by AOL.

aol impossible to cancel. Cant find a cancellation area online and cannot get a live human thru their customer service number. Also, I was one of the millions who were double billed about five years ago.

What a hasstle that was... both in time and money

I switched to free AOL. They have cancelled my accout for evidently sexualy explicit whatever. However, they did not delete my profile. I've called them twice to at lease demolish my profile. however they have done nothing. I have lost all of my prior contacts including work contacts. But, yet a person can show my pics that I can not delete.

AOL raised my rate for a new servide that I did not order.

I have had the same E-mail address for serveral years but I will gladly candel AOL if the refuse to return to my old rate.

I cancelled my aol service over a year ago & just realized they have still been charging me a monthly fee of $11.99/month.

I want a refund, this is money I need badly.

Got free trial in January of 2008 and decided not to use so I called to cancel within 30 day trial period. Account never got cancelled. I called back in June of this year to cancel again after I was advised by my bank that they were still drafting for alleged service that I never used.

Just 3 weeks ago I found that cancellation still had not occurred so I called again and this time was advised that their system was down so they could not do anything. Followed up today and have spoken with three customer service reps and two supervisors who accused me of lying and that they have no documentation that I called previously to cancel account. I have been billed $25.99 since January of 2008 for an account that I have not used once!!

With the drafts to my account every month this cause a coulple of my checks to be returned. Fortunately I have overdraft on my account, but was still required to pay fees.

I called in June of 07 to recancel an AIM account. Told at the time it was cancelled, CSR person gave me a cancellation #. Thought it was cancelled, come to find out a year later it was not. Tried to cancel as well as get my money back for the past year. Heard the CSR's speech (which was spouting company policy), asked for supervisor who was nice but would not issue a refund.

Asked to speak to his supervisor but he refused. He kept spouting the policy to which he added that his supervisor would tell me the same thing. So how do I get my money back? Any suggestions. BTW-he terminated my call when I became angry because he did not want to give me any help and kept quoting company line.

Out about $100 for the past year but this actually has been ongoing for about 3 years

I had begun disputing an AOL charge back in February for $24.95 and had had difficulty canceling a service that had been activited by children 3 years prior. I could not get AOL to respond to my request so I informed my credit card company that this was not approved by me. The credit card company denied payment to AOL. As a result, AOL sent an urgent demand for payment for the $24.95.

I received a call requesting payment from a call center outside of the United States. I spoke with supervisor Myra Anderson who would not help with removal of the charge. I then called and was disconnected. I finally spoke to Sandra Jongte regarding the situation. She understood but had no authority to remove this charge. She then placed a woman that called herself supervisor Susan Dunn on the phone. Susan spent 20 minutes understanding the situation then said she needed to speak to my husband because his name was on the account. After a distressed morning, I found that I had accomplished nothing!

I am extremely aggravated and determined to never say a nice thing about AOL again.

I have been trying to cancel my America On Line (AOL) account. I have tried via there directions on the internet, via the phone and fax. I am still getting billed.

I am paying for a service that I no longer want.

requested my service to be discontinued everytime I would request termination, they say I was entering the wrong information, but the same account thatthey are automatically drafting the money from every month was the same one I was submitting, lso says my password for the account was incorrect, and they are still drafting the account, the service is for the birds.

We have been trying to cancel AOL for over a year and they are still debiting our checking account. We wrote letters to cancel and yet they refuse to contact us to resolve this. We want our money back from all the months since we first cancelled service with them.

It is a terrible financial loss to us and it has caused other bills to not be paid and fees from the bank have been added to our checking account. The bank says they can't stop AOL either which is crazy. No one knows how to stop them.

Can I be insulted anymore by the news AOL puts on their site? If they stopped the guessing game, would anyone visit the site? Are we this dumb? When does it stop? I will surround myself with people who use their intellect and big brains from now on. People who read. Know how to read. I will never do this again. I will turn the computer off and Read.

I will benefit from turning off the computer and actually conversing with human beings.

I moved from my residence in South Gate and tried cancelling my AOL numerous times but everytime I searched for a phone number or some other contact online I was unsuccessful. At one point I emailed an email that was under AOL Help and it was for an adult website. I also tried sending an email to tech support and never received a response. AOL has been taking money from my account for over 1 year (since I moved) and has made it completely impossible to cancel.

The company has been withdrawing over $30 per month and has significantly affected my monthly budget. I would like to receive a refund for all the money that was taken from my account while my AOL was inactive. Any help would be greatly appreciated.

We have AOL internet service that my husband and I have been paying for, at least 1 1/2 to 2 years. This is billed through our phone service that cost $16.95 per month. Our son picked up a free disc in order to have internet on his computer. Our son is a soldier who had to go overseas to Iraq. He called AOL and spoke to someone and said he wanted to cancel his part (using the disc) because he was not going to be in the states. He was told it was cancelled. Unknowingly to him, AOL did not cancel his service.

After our son realized what was happening, he called AOL and was told that if it had been cancelled they would have sent a letter to him as well as it would be noted in the computer. He asked for them to send a copy of the letter that they said they sent (which he did not receive). He was then told they knew nothing of a letter nor was it in the computer as being cancelled. Another thing I do not understand is how can AOL charge both my husband and I as well as our son for the same service on the same phone number. Our son who is a veteran was fighting a war during this time. Our son was being charged $30.00 and we were charged $16.95 for the same service.

Our son's bank account was being charged by AOL $30.00 a month for 2 years. That equals to $720.00 they took out of his account. This cost him to have insufficient funds which in turn cost him alot more that the $720.00 he had already lost. He also had to pay for anything that had bounced as well as all NSF fees.

I canceled AOL REPEATEDLY and they are continuing to take money from my account every month. I can't seem to stop AOL from taking money from my account. When I call AOL they say that the account is canceled and they have no record of moneys coming from me to them.

The economic damage is paying for something that I don't have. I haven't had a computer in my house for over 1 year!

After 16 years they canceled my services for no reason.

It has ended my internet service and caused me to get another provider.

I was an American Online subscriber and cancelled my account in March 2006. In August 2006 AOL contacted me with free offers, and I turned them down, since I was using NetZero for internet service. They charged my credit card $1 (credit check) in August 2006 and kept my account open anyway. No monthly charges were incurred until March of 2008 and April 2008 was not charged, then I was charged in May of 2008.

I do not have or use their service. I did not authorize this. They fraudulently charged my credit card out of the blue almost 2 years after cancelling their service. I think this is very bad business etiquette, and consider it a crime to be able to charge my credit card without my knowledge or so much as a phone call to solicite their product.

AOL has been trying to extort money from customers by using devious tactics. I switched from pay to free service. Everything was fine and then I needed a CD for 9.0 upgrade which I had asked for while still a paying member. They told me I had to take out a contract for service in order to get the CD and it didn't matter that I had requested it while still a paying member. So I took out a month of service and then cancelled before the due date.

My AOL service was frozen and in order to have it restored I had to get back the membership in for technical support. They also deleted all my information in my file cabinet. I now have the tech support service and am terrified to cancel again for fear of what else they might do to force me into giving them $10 a month. I don't need this service. I have AOL through Road Runner and get free tech support there. AOL is saying they are free but when you try to use them, they force you to buy a $10 a month tech support contract or they will stop you from using them..this is illegal. I don't know where to turn to but I bet I am not the only victim here.

$10 a month, loss of time, lose of valuable information and I am sure I am not the only one.

I used to have an account with AOL when I owned my flat. This was cancelled when I sold the flat and I thought the service terminated. I now work oversea's and my post goes to my mothers address, hense noticed fairly late in the day that one of my credit card bills had a subscription to AOL broadband? I only ever had a dial up connection when I was with them so it was news to me that I now had a subscription on my credit card with them? I did used to pay for my dial up connection with my MC but changed cards. I contacted mastercard and have sent them a statement saying the charge is false but they require that I contact them with a policy number and confirm AOL's end termination of the service.

I don't have a policy number as I never asked or had AOL broadband, or have any paper work, and I seem utterly unable to contact AOL in order to try and sort this out. I'm curretnly oversea's now and my only comms with the outside work is the internet. What can I do in order to stop AOL from charging me and how can I get my money back. Mastercard say they can only look back 3 months, and I don't have access to my files to see how far back this goes?

High blood pressure....

I have tried all morning to cancel my AOL Internet Service and for some reason cannot.

It is automatically coming out of my checking or Visa account and I want to stop before they deduct again

I conceled my account Sep. 2007 and they are still billing me.

$233.10 they owe me.

I had problems connecting with the internet. I called Technical support a couple of times to fix my connectivity, but they didn't know how to fix it. I waited for a week to be connected and they didn't do anything to fix my connectivity problem. I got tired waiting and I cancelled my service. When I tried to cancel my service they put me on hold for 8 minutes and I end up hanging up and calling again. When I called the second time and talked to one of the representative to cancel my service they put me on hold again and they hang up on me.

I called the third time to cancel my service they transfer me to different departments, I had to wait another 6 minutes waiting for someone to assist me until finally I got the chance to talked to somebody and I cancelled my service. I also requested them to refund me the week I didnt used the internet and they told me they cant do that because that was my responsibility. I think AOL LLC likes to rip off peoples money. If I didnt use my internet connection for a week, its AOL responsibility to refund me that money.

Lost my broadband connection in February, 2008, spoke to various engineers around most of the continents for two hours on three occasions, also had an IT expert speak to them, tried to cancel my contract even htough it was ending as AOL could not reconnect me.

Canceled after contract finished, AOL took further payments from my bank after cancellation. Had very heated discussions with them as they were taking money from my account beyond cancellation date. This has also happened to two of my friends at about the same time, disgusting, will never use AOL again. I was paying for a service that they could not supply.

LOTS OF HASSLE AND TIME

My wife and I are a American couple living in Germany since Oct 2003, On 12 August 2005 we contacted AOL to cancel our account since we have a hard time acessing and using the account here, and wanted it closed, it was being billed thru a secondary account we have back in the states, Apparently the CSR gave us a month of 'FREE SERVICE' which did not close the account, We have never received a billing statement of any type thru AOL, Again in early 2007 we again contacted AOL to cancel the account, Which they did not do,

Again in May of this year we contacted AOL to cancel the account and we wanted a refund for each and every month the account was not accessed. Aol states the account was accessed as of 04 March 2007, Which is nonsense as neither my wife or I had the account screenname or password, It was the last time we tried to cancel it, at which time AOL accessed it. We have filed a complaint thru the Better Business Bureau and at this time have the account closed 'Hopefully' AOL thought that 68.40 was fair compensation, Which is what they stated in the 2 reponses they have sent to the BBB, No further compensation is warranted, the exact words.

I am writing this after receiving the second response i received from AOL thru the BBB, I have filed a complaint thru the Federal Trade Commission also, I think that one was a waste of typing, I had requested a log of session activity from AOL, They want a notarized request that states the request, 'which waives any and all rights to claims and compensation I may have as a result of AOL releasing such information' My question is, Is there a Class Action Suit being started against AOL?

Emotional stress and international long distance phone calls to someone who doesnt speak english