Liberty Mutual - Auto

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Liberty Mutual • Auto • Disability • Homeowners --- News • Liberty Mutual Sued in Bid-Rigging Investigation

Guillermo of Norwalk, CA October 13, 2009

I received a Notice from my car insurance company (on or about 09/18/2009) that the automatic withdrawal amount to my bank was gonna go up from 141.18 to 374.08. This amount was to be withdrawn 2 days after 09/30/09. When I called and asked them why such a drastic change, they said its because I have 10 points on my driving record. I told them that that is incorrect, and I went to the DMV the next day, they confirmed I only have 2 points, and I got a print out to that affect.

When I again called my insurance company, they said that the 10 points are insurance points, and so the new rate stands. I began searching for a new insurance company, and I called Liberty Mutual on 09/30/09 to tell them that I wanted to cancel. I then got a bill for 374.08 for the month of September. I called them to try and find out why I was getting a bill, I was under the impression that the amount stated to be billed on 09/30/2009 was for the month of October, not for the month that had already passed.

They said that bill that was gonna be charged 09/30/2009 was for the month of September. I ask them how could they charge me more then double for a months worth of insurance when they had only mailed out a notice that the amount they charge was gonna go up, half way through the month. (as stated above, notice was received on or about 09/18/2009, and is dated 09/15/2009). They said that there is nothing they can due to override the amount, and that I owe it.

Doreen of Bellport, NY October 4, 2009

As a Subaru owner we were offered auto insurance at a reduced rate. Last year I obtained a 12 month policy for two vehicles for 866. My renewal just arrived...1285. No accidents, tickets, violations or changes to the policy. I'm thinking this was the "bait and switch" operation tried out on Subaru owners. I'm shopping around again.

Chris of holden, MA September 1, 2009

I carried minimum insurance on a 1997 Ford Escort with Liberty Mutual. On Dec. 11th, 2008 I bought a 2005 Mercury Grand Marquis. That night an ice storm caused a bunch of tree limbs to crash down on the Grand Marquis. I called expecting to hear that the insurance I carried over was not sufficient, I didn't switch it in time and there was nothing they could do, which would have been perfectly fine.

However the person I talked to said there was a grace period for switching over and or increasing the insurance, but no need to do that, we'll send an "investigator" out. Not a whole lot to investigate, there are the tree limbs that hit my car, and there is the smashed car. She asked if I upgraded my coverage within the grace period. I told her no I was told to wait for her. I then asked if I should upgrade my coverage and was I still within the grace period. She said I should "hold off"... After some time I called to ask the status of the claim. Guess what? They said I didn't switch over coverage in time because the grace period elapsed. Played me like a fiddle. When I expressed my displeasure, they said it didn't matter anyway because their computers showed the car had not been titled until the 15th of December - after the claim. When the registry of motor vehicles finally mailed me the title, guess what? It was titled on the 11th. Liberty Mutual is a poster child for corporate bad behavior.

Ricardo of Flushing, NY August 31, 2009

I was hit by a car insured by Liberty Mutual. With a police report clearly showing their insured fault. Liberty Mutual before getting any police report decided to pay for only 30% of the total repair cost of 818.56. When I refused to take the 30% based on my position and the police report. The insurance employee requested a fax of the report. Few days later they send claim forms that where sent back together with police report and estimate. A week later they sent a letter saying that they will only pay 30%. Exactly what they said before they read the police report.

Teresa of Athens, GA August 8, 2009

My car was damaged 6/17 and considered a totaled loss. The car has a lien holder that Liberty Mutual listed on the policy. They have now found a problem because the car was registered to a relative and the loan. Which we had a written agreement that I would continue to make the paymnets to or pay the balance in full and the title would be released clearly to me. My claim was refered to the special investigation dept. and they have been stalling me around for going on 60 days. Allen Williams, who is handling my claim, never contacted me until I contact him.

This is very very frustrated. I have had this policy for 3 years.Since my car is considered a total loss they now find that they may not be liable. It should have been stated to me at the time I insured with them and added the lien holder with all the info. I am now carless and the company I thought was on my side is not. May I should have insured with Nationwide. The entire staff there that I have spoken with has given me problems. They are acting in bad faith. I've sent a complaint te insurance commissioner and awaitng for their response. i really do not want to deal with Liberty Mutual reps anymore. Because Ive complained to supervisor,Manager & president til I fed up. Because they all stick together. Whatever happened to customer service? They sure dont have it.

Michael of Butler , PA July 31, 2009

We were in a car accident. We were traveling northbound on a road, the other driver pulled out of an apartment complex making a left in fron of my wife. She slammed on the brakes and cut the wheel to avoid the accident. While she could not avoid the collision the cars hit. The police came and entered a report. Liberty Mutual did a liability assessment and determined that my wife was at fault 10% of the accident because she was traveling 25mph on a 25mph road. They said that due to the rain earlier in the day that she should have been going 20 in the 25 because that is the safe speed at that point. Now somebody hit me and I am not only out a car but am out 10% of the dammage. My insurance company told me that they believe that we are 0%liable and that they should cover everything however Liberty Mutual would not budge and we have to pay the 10%. Employees at Liberty Mutual agree that this is bogus and that we should not have to pay anything, yet nothing is going to be done about this. It is not fail that I have to pay for someone hiting me.

Kali of Palo Alto, CA July 26, 2009

On June 10, 2006, one of Liberty Mutual insured hit a parked convertible Corvette I rented from National Car Rental. No one was in the vehicle, only my personal effects were in the trunk area of the car. I used my AMEX to rent the vehicle and relied on the AMEX insurance to protect in case of accident. A police report was made and the insurance companies were notified immediately.

Amex managed the repairs to the Corvette to relieve me of this burden, but held off informing me about their method of covering the personal effects for almost 16 months post loss. Then LM was notified directly and they sat on the claim for about 1 year. The claim was returned to AMEX who settled some of the items damaged. Now LM is refusing to manage the balance even with though receipts, damaged items and investigative reports are available. I believe LM is acting wrongly and should pay for my losses as they represent the one who damaged the rental car I was driving and prevented me from having access to the items in the car.

Because AMEX covered most items to a very minimum extent, LM is liable for the rest. In particular is one item, a fingerprint scanner and the attached computer valued at about 10k. Other issue involves the loss of use and the length of time LM has delayed my requests for reimbursement in order to settle this claim. I expect Liberty Mutual to compensate me for my losses in total and more because of the delay in time. Can you help or what can I do to get this claim moving and closed??

Tammy of Hampton, GA June 17, 2009

Had a 1991 Dodge Intrepid, 2004 was declared totaled given 500. In 2009 Pontiac Montana Mini-van rear lift gate was "repaired". After receiving the car rear door would stick just as it did before the claim and we would have to pull it to open it. Had an inspector to by my home, he said that it was the strike plate and it needed to be adjusted.

Vanessa of Savannah, GA June 2, 2009

I was hit by a Liberty Mutual customer. She was exiting a primary school parking lot, and I was driving on the narrow two lane road in front of it. All drivers were either stopped or going very slowly, as students were being picked up by parents, or crossing the road with a crossing guard. I honked to let her know she was about to hit me. She did not stop and hit me anyway. She destroyed the passenger side of my car, as she hit the side straight on. After giving me her insurance info, her address and phone number, and after I checked to make sure the three children in her van were ok, she left. I called her insurance company, Liberty Mutual, and began a claim. I then went to the local police station to file a report.

The next day, I took my car to the body shop Liberty told me to go to, and got the appraisal. I was told it would probably be a total loss, as the damage was severe. My car is a Volvo, and I kept it is excellent condition. I had to call Liberty Mutual every day for a week, and spoke to many different people. They had not talked to their client, and dragged their feet about getting me a rental car. Finally,an agent in the loss department set up a rental for me and said they would accept liability. Their client had fabricated a total lie about the accident to make it seem that she was parked on the street, and a truck was in her way. How she hit me, she never explained. There is no parking at all on this road, which we pointed out to the agent. I think he realized she wa totally lying.

I am still waiting to hear from an adjuster, and have no idea what to. Liberty Mutual is not handling this at all. I am being led on and I am frustrated beyond belief. What on earth is wrong with them? Are they in trouble financially and hoping to delay all expenses, even when their client is 100% at fault?

Mary of Waterbury, CT May 18, 2009

On 4/18/09 my boyfriend and I were involved in a accident .We never take a Saturday off but it was really nice out so we decide to take his 02 Road King Motorcycle out for the day when we were not out for more than an hour. A car REAR ENDS us while where moving about 20 -25 miles an hour . the car hit us so hard it caused me to fall off and land about 10 feet from the bike . My boyfriend and I were hurt , I was taken to the hospital right away .

But mean time the person that hit us has liberty mutual and gets out of his car and say where did we come from he never saw us . What the hell we were in front of him !!!! We got a lawery right away but we are still fighting to get the bike fixed . and payment for medical and the fact that I or both of us could have been killed . the driver of the car was given a ticket for following to close , that was it . what a joke !!!!!

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