GEICO Reviews

I left State Farm after 44 years because of their constant raising of my monthly payments. I'm old and drive once a week. But State Farm didn't care. They said the raise in payments is because of all the claims and auto parts cost. Hello!? Those weren't my claims or auto parts cost. I'm going to pay for others' claims and parts! I switched to Geico, who is treating me right and fair. My first 6 months was lower payments than State Farm. And... my Geico monthly payment DECREASED this month. Finally found a fair insurance company. And I checked out plenty for quotes before choosing Geico. I recommend Geico.

Have had GEICO for quite a few years. Always good. Now my premiums have increased quite a bit. Probably normal, but unable to find out why. GEICO needs to explain the increases. Chat with agent gave some hints, but nothing in the policy explains any increases. Should be standard that increases should have an explanation.

Nathan was great customer service. I finally got a quote I can afford.

Geico has one of the best call centers I have ever experienced in my life. All the people that I talked over the phone are amazing, quite helpful, and they do not rush to get you out of the call. Kudos to the staff and their management!

My car got hit by a GEICO policyholder. The two ladies that helped me were named Shelby and Mackenzie and they were so nice and got my business situated!!

I with Geico more than 10 years, recently my daughter involved car accident on 08-16-2026. I reported the incident on Geico App. On the following day Geico send me a letter stated my daughter at fault the incident. Geico never ask anyone for record statements from both parties. I told Geico on phone with claims team members told them my daughter not at fault the accident. She got hit by the other parties. It take me a month to deal with them and the problem still not solve. In the end I realize we both parties have Geico. I demanded Geico to call both drivers for recording statements first before to judge who at fault. With my experience with Geico this time is both insured with Geico you have to very be careful when you report the claim.

Horrible customer service. Absolutely no training. Employees tell customers false information. I have asked to be signed up for auto pay. Every month I have to call to find out what happened. All I hear is make a payment now and any agent can help you sign up for auto pay DON'T TRUST THIS!!! IT DOESN'T HAPPEN. ALL YOU HEAR IS, "I'M SORRY." I'm looking for other insurance companies. You ask for a supervisor and the employee tells you what the supervisor can and can not do, without you even telling them why you want to speak the supervisor. Instead of having just a live body answering the phones and constantly giving out false information to customers that are paying for a service you offer, TRAIN your employees properly. I AM SICK AND TIRED OF BEING LIED TO.

I was with Geico for close to 10 years… Called them one day to get a lower policy premium due to paying an outrageous amount with a clean driving record, was denied. Was able to get the same policy with a competitor for about half of what Geico charged. I called Geico back and informed them I was switching. They reeled me back in and matched what the competitor quoted me…. For only 2 months then they raised my premium back up to what it was before… even though we agreed on 6 months for the lower premium. I called them back and the agent said they only did that to get me to come back… I canceled my policy for good and went to a competitor.. I have case numbers from all this nonsense and it’s well documented. Geico is just a terrible company. Crooks.

Extremely disappointed with GEICO. My claim was poorly handled from the beginning, and I had to deal with almost everything myself. My last adjuster, Kimberly, provided terrible customer service and was no help when I needed support. GEICO sent me to Caliber Collision, and my car was returned with new damage that was not there before. I reported it immediately, but GEICO still did not properly help resolve the issue. Now I’m left dealing with a problem I didn’t cause. Absolutely unacceptable.

That company needs to shut down. It is wasting people time and money.

GEICO’s Customer Service Has Been Shockingly Bad. GEICO spends a tremendous amount of money advertising how easy they are to deal with and how much they value customer service. My experience has been the exact opposite. I have now spent weeks trying to correct a simple error in my son’s insurance history. GEICO’s records incorrectly showed him as having two accidents, one in January 2025 and one in August 2025. The January accident never happened. At GEICO’s request, we contacted his prior insurer and obtained documentation specifically stating **“No Claims Reported.”** We submitted exactly what GEICO asked for, and I believed the matter had finally been resolved. Instead, GEICO has now created yet another hurdle.

Wish I could give "0" stars. I was with GEICO over 20 years. As soon as I had a minor fender bender they left me stranded. It's been almost 3 months and I'm without a vehicle. They used parts from completely different vehicles. My engine and transmission are now completely ruined. Geico was terrible in every single way. I'm so sad and upset dealing with them and never will again. I hope you get away from Geico before you actually need them. They are quick to take your money but when something goes wrong Geico will be against you not with you. I asked over 100 times to speak with a regional manager or anyone outside of the corrupt adjuster's office. Please switch to a company that's reliable and there to help. I will do everything in my power to get the message out "STAY AWAY FROM GEICO".

GEICO has a DriveEasy application where they monitor your driving to help base your auto insurance cost. It's annoying, and unfair. For example, I had a 92 score (which is difficult to achieve) and tonight I drove 3 miles, and Drive Easy said I had NO SLIP UPS. Yet, now my score is 85. No reason, and you can talk to a live agent in who knows how long. They simply don't care. It's a shame.

I hit a deer on the highway at ~70mph, damaged the right front side of the car. Called Geico to start a claim (comprehensive). They said there were going to pay for the repair, it was going to be covered, but it could be a total loss. One week later, they decided it was a total loss. Their evaluation of my vehicle was border line unethical. The repair was estimated to be $8,275, Geico valued my car at $7,919. They use a third-party company called CCC intelligent solutions to evaluate the car.

Thieves. Don't waste your time. Go go State Farm. I have much better and cheaper insurance. Geico sucks.

My parked car was totaled July 7th and I immediately filed a claim. My first problem was speaking with my total loss adjuster, who spoke over me throughout the call and showed no sympathy for the loss of my vehicle/the impact it had on my life. She was rude, inconsiderate, and unsupportive. I think the least a claims adjuster could do during this stressful experience is be kind. They were also extremely stingy about my rental car return date despite my policy coverage and lack of settlement. (2 weeks early, still no payment issued.)

Geico is a scam. Their 24/7 customer service is a total lie. Prepare to file claims with 3 different annoying AI’s and have to call several times, be on the phone or 15 min before being able to talk to an “agent”. Forget about the covering for your property, they find stupid excuses to avoid applying the coverage. “I consider” “I assume” “I believe that” is what they base their conclusions in. You are better off with any other insurance company.

The worse experience in sales. Customer service and the worse experience in claim. They hate their paying customers specially after you pay.

Worst experience I ever had with any insurance provider. They are the worst service and don’t provide any reason for the quote and holds. They cancelled my auto policy without even my concern or notification. Till today they didn’t provide any reason for it and who authorized to cancel my policy or even proper explanation.

I am in the midst of changing my insurance! I am a Senior who DOES NOT put on much mileage. As of today, my car has been sitting for 5 days without use. I went through some old papers and saw my Inspection dated 8/18/22 with 26,041 miles. As of August 7, 2026, I had 38,334 miles on the odometer. The difference between August 2022 and August 2026 being 12,293. That is about the average for most drivers, but for ME, this is a TOTAL FOR FOUR (4) YEARS! Divided by 4 averages MY ANNUAL MILEAGE TO: 3,073!

I have a Lexus and pay premiums for driving a Lexus. Filed a claim with slimy lizard Geico, and learned they do not pay off recognize Lexus repair cost. They cheated me out of $700.

If you ever need to call customer service for anything, you will not be able to talk to a real human, it's just ai transferred to ai. I was told that I would get a reimbursement for towing, and had never actually gotten it, and the ONLY way to speak to an actual person is within the app which I can't access unless I reinstate my policy which will cost even more money.

I had GEICO for a year, bare minimum liability and was paying $190/month. One year later and when they renewed my policy they increased it to $544/month. I had no wrecks, no tickets and my driver's record was the same as it was the day I got my policy and they decide to increase my premium by almost 300%. On an 8 year old car for a 48 year old man. It’s absolutely criminal.

⭐️ 1 STAR — IF I COULD GIVE ZERO STARS, I WOULD. After being a loyal GEICO customer for 13 YEARS, I honestly never expected to have an experience like this. Earlier this year, we had a bad snowstorm, and my husband was involved in an accident on his way to work. Thankfully, no one was injured. When I initially contacted GEICO, I was told that our monthly premium would only increase by about $3 because of the accident. I thought, “Okay, I can handle that.”

Horrible experience. Been calling for days. Leaving voicemails and no one is calling back. When I call Only AI answers the phone and when I finally speak to someone they transfer me to a different department and AI gets on the phone again.

The absolute worst insurance company you can find. Absolute dismal customer service. DON'T USE THEM.

GEICO declared my car a total loss even though I did not have an open claim with them. Nearly a year later, GEICO valued my clean-title vehicle as salvage without informing me, apparently relying on a prior Progressive Insurance claim, and then placed the entire burden of resolving the situation on me. “Excellent customer service” appears to be a joke when it comes to Milton **, GEICO Auto Damage Supervisor.

A GEICO policy holder backed into our five day old brand new 2026 Ford Explorer. We were not in the vehicle at the time and were parked legally on the street. The at fault driver took full responsibility. The GEICO adjuster was out to inspect our damage the next regular work day, so far so good. My complaint with GEICO is that it is their policy to write the estimate for LKQ parts. LKQ parts are used parts. I have argued with the adjuster's supervisor that my new Explorer already has suffered diminished value through no fault of ours. By insisting on LKQ parts (in this case the left rear door and trim molding) the diminished value is even greater. This is not acceptable and I am insisting on new OEM parts to properly fix our five day old vehicle.

I switched from GEICO after repeated customer service issues. I spent a significant amount of time trying to have relatives removed from my policy who did not have regular access to my vehicle, yet I repeatedly had to contact multiple representatives and managers about the issue. Later, I received another notice regarding a different relative who had not lived with me for years. Because of these ongoing problems, I moved my insurance to another company. After switching, I was surprised to receive an additional charge that I do not believe I should owe. I contacted customer service and spoke with a manager, but they refused to remove the charge or provide a resolution I felt was fair. My experience with GEICO's customer service and billing practices left me very disappointed. I can no longer recommend this company based on my experience.

July 29, 2026 around 3:50 a.m. my home was violently crashed into by an intoxicated Progressive Insurance policy holder and under insured. The driver fled the scene but the owner of the vehicle was asleep in the back seat. Geico my Insurance carrier from the beginning was foul. Although major structural damages were done to my home, damages to my securely parked BMW and inside major damages to the framing of my home, Geico attempted to label as a collision incident at $1000 deductible rather than comprehensive $250 deductible. I immediately called that out and it was properly adjusted.

Switched to Geico a couple of years ago. Has been good until I put a claim in for a cracked windshield. Rate went up just over $50.00 dollars a month. Would have been cheaper to pay it myself.

53 minutes on hold for roadside assistance covered in my policy. Had other family members call to see if someone could get through but to no avail. Hung up and paid for lockout service which was provided after calling within another hour, just horrible. Unfortunately I had to give minimum of 1 start to submit review!

I was extremely disappointed with how GEICO handled my claim. The day after my accident, a GEICO representative called me and repeatedly reassured me that they would "take care of me" and that my vehicle would be covered, even if Lyft did not cover the claim or only covered part of it. During that same call, I was asked to provide my Lyft driving log. I cooperated immediately because I believed GEICO was working to help resolve my claim.

Horrible customer service trying to make a claim due to one of their insured, causing the accident. Say you have to use their person or they may not approve the repairs. Give you a rental, but expect you to pay the insurance on it. Ask you to make the claim through your own insurance company. The F@#%!!.

Oh really disappoint with GEICO decision on my car. I do not agree with the decision to declare my vehicle a total loss or with the settlement offer at 8000 dollars. My vehicle is a 2016 Acura RDX with clean title. It was in very good condition before the accident. In addition I was not at fault for this accident and I believe I deserve fair compensation For the loss of my vehicle. I respectfully request that GEICO review the value assigned. I am really disappointed with this.

I would not recommend GEICO. My insurance was originally $90 a month, then it was suddenly increased to $130, forcing me to lose half a day of work to get it corrected. They fixed it back to $90, but now they're trying to automatically charge me $151 without my knowledge or consent. This has been extremely frustrating and feels unfair. Customers deserve honest billing and clear communication—not unexpected charges.

Overall I like GEICO. However being with them over 25 yrs the rates are outrageous. We are in our sixties and our driving record has nothing on them. No tickets, no accidents. Nothing. One car full coverage. Cost us 190 a month. We checked with Progressive same exact coverage only 85 a month. We are switching in the morning.

I used to pay around $400+ for a six month auto policy. I cancelled due to horrible customer service. My new insurance company ended up worse than Geico so I switched back to give them another chance. Real bad decision. They started by raising my rates to over $400 a month for the same policy 2 months earlier. I asked why, and the response from an agent was that my driving record is why. I have no points or wrecks on my record like before!

I was in a VERY MINOR COLLISION in which it was the other person’s fault. My car received MINOR DAMAGES. A slightly dented in door and scraped on the side. Considering how not severe the damages were you’d think they’re repairable right?? NOPE! They deemed my car a total loss. Largest well known insurance company can’t dish out a $5,000 repair especially when I wasn’t at fault? Do not count on this insurance company to have your best interest.

My friend's Toyota Camry was totaled by Geico in June…On July 6th she sent in the paperwork and THE SIGNED TITLE!…She did not receive a link in an email (GEICO did not automatically deposit to the account) to fill out MORE paperwork to deposit the check…so if you want an ins company who take 3 weeks to payout your claim. USE GEICO!