GEICO Reviews

GEICO's medical adjuster Joseph has been helping me navigate my first accident where I needed to use PIP coverage. Crash-related injuries and anxiety make the entire process seem so large and overwhelming, to say nothing of the deadlines where you should get your paperwork in as soon as you can, but you feel like you also shouldn't make any mistakes under that pressure either! Joseph was very polite and patient with me and clearly explained my benefits and answered the questions I had about the forms I needed to fill out. That certainly took a weight off my shoulders, so thank you, Joseph!

I feel deceived by the insurance company's attorney, who wrote untruths regarding an incident for which I bear no responsibility. The company lied claiming they did not have the data. Is the only reason to study law to learn how to lie? Does this country offer no opportunity to earn 5000? What kind of future awaits our children if the law is applied in this manner? Why we must pay insurance if we can not trust them because they lied.

Tiae was very helpful and was very informative about the app website and getting my proof of insurance coverage. Cards e-mailed to me. She also set me up to get a discount on bundling my car and renters and other insurance. She took her time and walked me through everything at the GEICO in Nashville Tennessee. Thanks again...

I can’t say enough INCREDIBLE things about my experience with Leland and his supervisor Andrew at GEICO!! What was already an incredibly stressful situation turned into the best customer service I've ever experienced! Leland went truly above and beyond—he spent hours patiently helping me. No other company has ever done the absolute most like he did! I never felt like I was “just another claim”—he made me feel prioritized, and genuinely cared for. From the moment he got on the phone he was warm and caring and I could tell he really is a kind and good hearted person. I've dealt with customer service all of my life and there has been no one who's stood out ever like he did!! He literally spent his day looking into every possible option to help me.

GEICO exceeded my expectations in terms of efficiency and customer service. The combination of quick responses, thorough assistance, and effective communication made a potentially difficult situation manageable. If you’re looking for an insurance provider that prioritizes customer care, I wholeheartedly recommend GEICO. Claim department Mr. **, Mr. ** and local claim adjuster Mr. ** are very helpful. They willing to to go the extra mile to ensure all my concerns were addressed, which is something I truly appreciated during a stressful situation. I’m grateful for their support and patient, the entire experience felt personalized, as if they genuinely cared about resolving my issue efficiently. Thank you!

Had a horrible experience with Geico today. Jennifer was very rude to me. She got very frustrated explaining my bill to me. My premium went from $3025 for November 2025 renewal to $3991 for May renewal. That is for 6 months for 6 cars. Geico go up on you unexpectedly without explanation. I tried to let her know that she’s rude and she was still raising her voice on me and not acknowledging my feelings. This company is horrible. Don’t say I didn’t warn you. My bill supposed to be just the difference of a new car that I added which is $445 per 6 months add to what I paid 6 months ago which was $3025 plus $445. Mind you, I paid close to $300 up to May 28 for adding a new car and a driver. I was expecting to pay close to $3500 and not $3991. Jennifer has no explanation for me. Instead she was very aggressive. I’m just frustrated and looking to change to a different company.

I cannot say enough good things about GEICO. I had a minor accident, they called 2x just to make sure I was ok, they arranged the body shop and the rent a car while being knowledgeable and extremely friendly. I am proud to be a customer of 24 years. Thank you for the service

I’ve a customer for over 32 years with GEICO insurance company. On 5/18/26 @8:39pm I placed a call to cancel my auto policy. To my surprise Agent Heather very informed and reluctant to cancel has taken the time to review my policy. Surprisingly over the course of my 32 years an update is to done every 2 years but due to certain regulations the customer is reached out to GEICO and request the above update. Said update is written in fine prints in the Declaration of the policy.

Cancelled my insurance because I was late 2 days providing my wife's residency. Once it reinstated, they doubled my policy payments. This insurance is terrible. What's happening the oracle from Omaha. Run a better business!!!

Let's start off overall that I think Geico is a decent insurance company for the military. The problem I have having five different policies with them one classic one RV and three cars. I had my one and only ticket in the last 30 plus years drop off the end of last month. Well the beginning of last month is when my policy renewed for 6 months. So I called in the other day to speak to them about rewriting my policy or adjusting it because now that one speeding ticket is gone and they tell me, "OH sorry, we can't do that till the next renewal date."