Esurance Reviews

My overall experience is okay and never really had any issues. They should have more features though and I really think they can upgrade a little. Also have more deals for any age drivers. Other than that they are really awesome. I really had a great time joining. It was very fast service and I will shop with company for a while.

It was very time-efficient that, with Esurance, I could download an app then change anything that I needed to change, a door taken off of my policy without ever having to speak with someone. I also liked that whenever I did have to speak with someone they were usually polite. But I was always on hold for long periods of time and then whenever I actually got to speak with someone they could not help me. They lack training. I had to be transferred to this person and then that person. It was very exhausting.

Esurance has a nice price for 2 cars in full coverage. They are on time with wrecks or sending money to fix car. The man comes right out to do and look at car and help you in a timely manner. He is on top of things. A great man to work with.

I liked that the representative would communicate with you and would be very attentive. They would honor their word to return phone calls and answer questions momentarily. If the representative doesn't have the answer to your question, then he or she will return your phone call with the answer. However, I did not like that there were not a lot of choices when it comes to coverage. I dislike the fact that the coverages that they had was very vague and I would never get a clear understanding.

Esurance was not my choice but helpful having insurance. Online payments were welcomed but unfortunately I did not have a credit card so I had to go to a local mom & pop shop but I needed it so I can get my license. I'm finally 100% legit after not having insurance after 6 yrs and well in the long run they came thru. But the price was pretty high since I had not had insurance at the time.

Esurance was the best option at the time that I was shopping around, and it still is to this day. I purchased my insurance online and the whole process took about 15 minutes. My experience was fast and simple. I was approved with a policy and insurance card immediately. I'm pretty satisfied with the services I purchase. I like the price and its benefits. I enjoy the no hassle online payment center. I would improve their wait time when I have to go in the office to speak to a representative.

Overall experience was very convenient for my husband and I to be able to do everything in obtaining car insurance for our household online and also very convenient and very easy for us to be able to change our policy anytime also online and not have to deal with any kind of repercussions or customer service people. But the customer service is bad and it is not always easy to reach an actual human being when trying to get some assistance, also it is a little bit expensive for our family of four. We are offered zero discounts for our awesome driving records. Also, they haven't offered any kind of safe driver devices.

I like my insurance company and the coverage they provide. The purchasing process was easy. It was fast and the agent was very helpful. They gave us the best pricing per month on our quote, and we had active insurance the same day. I love the price I pay per month. It's easy to make payments and they have the lowest rates. Their agents are very friendly and fix any problems quickly. I would highly recommend to friends and family.

Esurance has been inexpensive, has had good customer service, ease of use, coverage has been fine when needed. Through several years of insuring two cars we have only had one fender bender, and everything was taken care of quickly. Plus the website is easy to use. It is easy to get your cards online when you lose one. It is easy to change a policy and to make a claim. Overall, we have had a positive experience. And we have been satisfied so far.

Esurance really made the process of getting new insurance very simple. I appreciated the quick response and the clear information that was provided online and also through telephone conversations. Value for the price and paperless is great and their customer service was always good and I didn't have to worry about trying to get in contact with anyone. Enjoyed service As I was able to get my proof of insurance very easily and everything was only a phone call or email away.

Purchasing process was easy. I did it all myself and didn't need a middle guy (insurance agent). I'm happy with their service so far, nothing to complain about. When I signed up for my policy online the process was easy and self-explanatory. Charges were broken down and the format easy to follow. I like that is cheap and it's convenient to manage my account online. Esurance website offers features such as online payments, printing copies of your car policies, modifying policy as needed to accommodate for personal needs. I also love the fact that Esurance is backed by Allstate. At first I was hesitant to try out a new and fairly unknown company at the time I got my policy. The fact that Esurance is backed by Allstate helped take the risk of trying a new company. I recommend Esurance to everyone I come in contact with, most of all my friends and those closest to me.

Esurance was easy to obtain. When I purchased my previous car I was able to use the computer at the dealership to quickly and very easily purchase insurance before leaving the car lot with my newly acquired car. Even for someone who isn't as comfortable using a computer or smartphone, I can't imagine anything being easier. I was very please with how simple process was and how very little time it took. Also I love that Esurance stuck to the quote they first gave me. I've had horrible experiences with companies charging me completely different amounts far more than I would have agreed to just so they could trick me into switching my insurance with them. Esurance has always been honest and upfront. But it would be nice if they had locations locally where I could have the option of a person to person, face to face dealing. Other than that I like that Esurance is so easily accessible through the web.

Esurance has always been responsive when taking care of me and has always had the lowest price for what I want covered. They are online, easy, cheap. I have always been able to talk to a person if there was questions and they also give me many options to make sure I am getting what I want for the price I want. Policies were handle fast and the work was awesome, my rates have never been super high even after a ticket. My payments come out automatically, and are easy to pay the policy. Not only come to my house but also I can get it on my phone. I can choose whether to talk to a person or on the computer. When we had to claim an accident the gentleman that came out was kind and understanding and very thorough and the tow truck company was gentle when transporting my truck.

I really liked Esurance website's simplicity when customizing the policy that best suits me with live updates to the premium. And they have the best online quoting process. It's the quickest website I was able to get an accurate quote from after playing around with the various options without speaking to a representative. I did not appreciate the multiple sales calls after closing out of the quote though. Also, as they identify as an Allstate company, I always wished they shared certain discounts or able to include a loyalty discount or tier qualifier that counts for both companies.

We went online and entered our information and the vehicle information and then was able to finish the entire setup. We seem to have a good experience each time and it is relatively easy to do all this. I like the cheap pricing, the convenience of being able to take care of things online and how I can access my auto policy in an app on my telephone including accessing my insurance cards quickly and without issue. The online capabilities are fast and nice. However we have a hard time adding older vehicles and must call the customer service line to do this which can be inconvenient. And then we don't feel we're getting the best pricing and they seem unknowledgeable about older cars and the values.

A representative walked me through every single piece of my policy. Allowing me to tweak coverage premiums and other services. They also stayed on the phone with me through canceling with my previous insurer, and even caught a fee they were trying to charge me that is not chargeable within my state. They're fairly priced. It cost me less than other insurances at bare minimum for NJ state coverage, and I have MORE coverage. Plus the company is very flexible about adding or subtracting features when I need them. I am extremely happy with Esurance, and for seeing me staying with them for a long time.

It was very easy to set up my policy online, choosing the right policy and options that are affordable, and getting the best coverage and liability that I need. They give me a good driver's discount. They have automatic payments and easy to navigate website. They have also not increased my rates, and they are also reliable because it's affiliated with AllState.

The Esurance agent I spoke to was extremely friendly and thorough while explaining my coverage. I was having a bad day and he made me smile. I like that there is a discount for using an app that tracks my driving habits. I also like that making a payment is easy through the website and over the phone. Their rates are reasonable and they spread my first payment out over a few months so I was able to afford to get started but I hope they could be lowered.

Purchasing insurance with Esurance was easier than any other insurance I've bought before. They were helpful and EXTREMELY friendly. The agent spent as much time as I needed to understand all of my options. It is a pleasure to chat with an agent that seems to be able to take as much time as you need to discuss your policy. If you are in a hurry that is useful. They also have online chats with an agent. You can do everything by app or on their website. They are digitally focused and I can review and change my policy online without contacting an agent. I like it because they have everything online. I don't have to carry an insurance card, just have the app on my phone

I don't normally write reviews, but I just had to. I had a policy with Esurance for over 10 years. I never got into an accident, nor did I ever not pay my premium. My nephew stayed with my husband and I for one month, an 18 year old. He did not have access to our vehicles, nor did he stay with us for very long. I received a notice of termination because apparently, during his extended visit, we never reported him as a driver. I called a representative and asked them why I had to report a visitor as an official driver on our policy. The gal apologized and told me that it was just the way it is - i.e. not answering. I never once complained about my policy raising steadily over the years, despite never having had an accident, owning my home, being in my late 30s and married. Folks, I was paying $215 for a 20 year old car and a 12 year old car PER MONTH!!!

It was very easy to purchase the policy and was very fast in replying for claims and to do the change from my previous insurance. Filing a claim can be done from the comfort of your home from an app. And they have very friendly claims specialists. I also received several discounts which helped with the low price! It is very affordable compared to other companies in general. The only downside of Esurance is that there is no freestanding location. It is a little difficult to only have online/phone conversations as opposed to in person.

Everything can be done online on the app, which is awesome. I don't have to go into an office. I can change my payment date if needed and pay early. I can pull up my insurance card on the app on my phone. But the app is lacking in some information and it can be hard to navigate. Some of the information you can't get online and when you call, you get a robot. It's frustrating and annoying.

I love how they took care of me when I hit a tire on the highway on the way home. The worker was super friendly and took care of me. He made sure I was alright. It's a reasonable price to pay for insurance and I have good coverage. I decided to keep them because of how they treat their customers. They are always willing to help customers and are always polite. Esurance is an awesome company. They have been terrific since I started.

My overall experience with Esurance has been great. It is convenient to get the insurance policy by answering a few questions on their site and to pay for the policy completely online. One of the easiest policies I have ever procured. They automatically bill monthly and it is very simple to get a policy. On the other hand, I would like them to improve their rates. They used to be much less expensive than they currently are. The rates have been steadily rising to where I am thinking of switching companies.

Initially I thought this was a good idea. I had seen the commercials and believed I would save money. I liked it because I could get it right away. I needed to get insurance at night before I drove the new car and it was fast. But the "perks" and discounts given when you sign up go away and they don't tell you that at the beginning. They sign you up with all of these bonuses and then after my policy renews I find out that those discounts only apply for the first six months. I feel like they are dishonest. I no longer trust Esurance and I do not like them. I am looking to change and I will find another company that I trust.

I like it all being online. Their website is easy to use and very straightforward. It was easy to purchase and I can make changes online. But I don’t like having to call and wait on hold and deal with people. Also, they don’t send me my insurance cards in the mail. My printer is out of ink so I can’t print them myself at home. I would like the option to be able to send them to me.

Esurance is a great company. Have checked around with other auto insurance companies but they are the best. I have had them for over 3 years now and haven't had any issues with them. Have great rates. When I had first purchased my insurance I did it online. I had a previous insurance company and they were really expensive. The best advice I could give anyone looking for auto insurance is to shop around for the best quote.

Getting the insurance was quick and easy. All of my info was there I just had to confirm it. I like that everything is done online and the withdrawal is automatic. It is easy to contact customer service via phone or online. It is an online company but you aren't left alone to figure everything out by yourself. However I would like it to be cheaper or more discounts. I also wish it had more features in NJ like that app you download to judge your driving and give you more discounts.

I'm required to have Esurance, so I like that they have the cheapest rate and that I can do everything electronically without having to actually speak to someone. I purchased Esurance online, signed the forms through email and submitted my payment info the same way. It was very quick and easy and it just comes out of my account monthly and if I need to print cards or make changes I just log in and do it. It would be better if it were even cheaper and included more stuff like roadside assistance, free towing, even rentals.

I used an online comparison tool and got numerous quotes when selecting my insurance policy. Esurance has some of the best prices available, often drastically cheaper than their competitors, so I decided to go with them. Plus, they have a very clear policy outline so I was able to fully understand what my chosen plan entails. Purchasing was a very easy process. I signed up online and then I had to speak to someone on the phone when finalizing my plan initially, which was an added step that wasn't necessary for me to take from previous insurers that allowed me to do everything online, but this extra time spent wasn't necessarily a deterrent, just a notable potential burden to some.

I initially wasn't sure about whether to get a policy. I filled out part of the website application before bailing on the whole process. Minutes later a representative called me and asked me what it would take for me to complete my application. Through our interaction I was able to put my misgivings to rest and had insurance from Esurance later that same week. I like their availability. Because they are based online and because that is the format with which I am most well versed I am able to fully understand all the services they have to offer without ever needing to speak to anyone in person. For some people a negative would be their lack of brick and mortar facilities. Face to face interaction does have a certain appeal that this company simply isn't able to bring. But that is neither a concern nor a deal breaker for me. Would recommend to a friend.

Purchasing was all done online. I went to the Esurance website, and went step by step through all of their questions regarding my vehicle and information, and payment options. Plus I was able to print off my cards right away. I like the ease of everything being online, and being able to view my policy via the app. I also like that they mail my renewal cards straight to my house. As a hearing impaired person, I like not having to speak to a representative. But better pricing, easier to understand lingo used for the policies, and discounts for no tickets or accidents would be nice. A discount for on time payments or being a loyal customer is also a good idea.

After comparing auto insurance to cover both our cars it made senses to go with an auto insurance that would cost effective. For half the price I have both our cars insured which is reassuring. It was easy and straightforward. Works for our family and it is cheaper than most well known auto insurance. But the one thing I am not a big fan of is that You have to print your insurance "card" yourself and make copies if need be and it doesn't look professional. They need to change the logo as well.

I like the all online capabilities and the ability to see and make changes all online. Esurance is very speedy with transferring policies from one to another. I liked the email notifications but they need more text alerts. I don't like the high prices Esurance charges the customers for something that the company hardly does. It's not worth the poor service the reps do over the phone. I didn't stay with Esurance after the poorly handled customer service rep was rude with my mother and I on the phone. They need better reps.

Easy to get insured. I could apply online. I was very pleased until my grandson got into a accident. It should not be require to keep a driver that no longer lives in household of drive. He has nothing to do with driving and vehicle we have insured. Because he had a accident my insurance more than double in premiums. They settle a claim quickly though. Had a rental car within a day. The claim adjuster called within a hour. Was very friendly. Overall my experience was fair.

I love their ease of purchasing online and they are a leader with their Ui on their website and web portal site to make payments. Their comparing tool is simple too. I also enjoy their advertising very much with all the animated cartoons and how they show their information about their company along with their payment features. But I do not like the sarcasm they have in their ads sometimes and the verbiage their animated characters say. The font is also strange and uncommon compared to other sites.

I seen a commercial on TV and decided to check Esurance out, we entered our information, choose the coverage we wanted and got our quote which was really reasonable and less then what we were paying. They provide great coverage without a crazy price and we choose to become customers. It also has an app that lets me change my policy to pull up my insurance card with just a few swipes. But I would love a location I could take my vehicle that is directly associated with Esurance when accidents do occur. It can become an issue when the communication back and forth is only done on the phone due to work schedules, missed calls, etc. A local that I could just visit at my convenience would be a wonderful solution.

It is online and I have access 24 hrs a day. I had many options to choose for our policy. My spouse liked the convenience of getting online to purchase our policy. It made it easy to click thru many different options. He was able to compare our last policy with our new policy. It saved us money in the long run. He could also conveniently go online at any time to update or change anything to our policy. Esurance was sufficient in the policies it offered. I do however, like the option of being able to go in person to an office to ask questions if I ever felt the need to do so.

Esurance has great customer service!!! I enjoy speaking with the representatives! It was very easy and they made me feel very comfortable telling them my information. But it seems like the wait was extremely long. That is the only part that was not too exciting. Sometimes you are calling on your break and you cannot afford to sit and wait for 20 30 minutes. The representative was very apologetic so it made it are you little bit better and it made the experience come from 1 to 89!

Esurance has met all my expectations and continues to provide satisfactory customer service. I have been extremely pleased with every experience I have dealt with. When first purchasing my insurance, I talked to a live representative on the phone. Everything after that was able to be handled via the internet from my smartphone, which has been convenient. My premiums are at an acceptable amount and the deductible is reasonable too.

Esurance is really expensive but signing up was so easy that I did it. I was able to sign up completely online which I really like since I was shopping for insurance in the middle of the night, I also don't like talking to people on the phone. Didn't like that in order to change companies I have to call an agent and sent them stuff. Other than that it was set up on auto pay that I didn't have to do anything. And my insurance card is available in my Google wallet.

We decided to combine policies and go in together on car insurance. They were the ones that were most affordable and still offered what we were looking for. We also love how they offer roadside assistance and rental car help if we get into an accident. Everything we have on our policy is exactly what we use to have on our own before combining and we are very happy! The process of switching over and signing up was extremely easy for us to do in the comfort of our home. We will definitely recommend Esurance to everyone we know, and will not switch unless rates go up.

My husband went online and signed up for the policy. It was completely easy to sign up for what we wanted and get the cards printed out for our new policy. They don't bombard us with calls or make us sign up for anything that we didn't want. We gave them the information and told them what we wanted and signed up. It was a painless experience. But they just merged with Allstate after we previously left Allstate and went to Esurance. We left Allstate because they kept raising our rates although we had no change in credit, didn't move, no issues and no claims.

Esurance have very competitive low rates and they don't keep raising the rate of my policy every time I renew like my past insurance companies have done before. Esurance people are also easy to work with and they are always very friendly and helpful when I need to call and talk to them about my account. Plus, they have an excellent website. But one thing I would improve with Esurance would be to allow the customers to change the billing date for their policy. We can delay payment every month but have to wait until a few days before our bill is due. But it would be nice to be able to pick a permanent date to change it to. Overall, my experience with Esurance has been great. Switching to them was super easy. I have since changed cars a few times and added one driver and they have made it very easy to get a quote and make changes online. They're nothing short of excellent.

Esurance have cheap prices, professional employees who are customer oriented and they have easy access to card online or thru the cellphone in emergencies. We did have some issue with changing prices within a few days time when we signed up with the company. But we are happy with our service now. I like it and we find it was easier to get services by calling.

They are very cheap and reliable because other insurance company's was charging way more because of my age. They also are understandable in case you can't pay on the date due. They give you extra time and they are very customer service friendly. I had to pay a deposit before using but it was quick signing up. The only thing I don't like about it is that If you pay online then they automatically put you on auto pay. Some people don't like having to call in to pay so they rather pay online but they don't want to commit to auto pay. Allow customers to pay online with getting on auto pay if they don't want to be. But my overall experience with them so far they are great though. I love this company and can see myself keeping them near the future.

They are helpful company. I like their customer service. When I call them, they are polite and try to help me with my problem. Esurance have best customer service because they look out for their customer. I like their price but the price can be better. It is too expensive. We need a loyal program. We should try keep the customer we already have. They should respect their loyal friend.

Wonderful customer service, very simple process, response and settlements quickly and efficiently. Payouts are quick and they keep in touch often and don't forget about you or avoid you. Like the always point and click, affordable, reliable, can watch repairs on website as happening, emergency road service, very accessible and helpful, honest, offers rental car. But should have better road service, they could offer a motel room for accident victims, the deductibles could be cheaper and ability to pay deductible over time, and the same with the premiums. Otherwise will definitely recommend.

Esurance offers a variety of web based incentives and is also easy to use, which is something that I am currently still waiting on my current insurance provider to provide the most recent data on acquisitions and mergers. However, they should improve the graphical user interface, along with the interactive customer service feature, and live chat response times. I feel that live web based video chat would be integral and essential in providing a better overall customer service. I would also like a better integrated mobile smartphone application bundled with the application process. In summary, Esurance is invigorating, enlightening, and awesome.

It was relatively easy to apply & get approved over the internet with a simple questionnaire. Esurance offered great rates for what I needed, compared to other insurance companies. They were easily accessible through the internet. They didn't deny me when I applied to a few other insurance companies. The payments were set up to be taken automatically, which saves time. At the time I was signed up with them, they didn't have a physical address. It was sometimes difficult conducting all of my business over the internet. When I had an issue paying my bill, they immediately dropped me with no warning. By the time I had the money, it was too late.

Able to do everything online because I hate dealing with people over the phone and wait for a call back later on. Awesome experience because I just typed in my information and got a quote right away and didn't have to wait for a call back from a representative. This is how all insurance should be because any other way just waste people's time. Esurance has everything that I want or need from them but I would improve the ability to change the payment date from their current system and give the customers a little more leeway.

The purchase of the policy was very easy and super quick. The employee was always very polite and respectful they never given me any issues on paperwork or lack of. If I didn't have it they would help find another means to qualify to their standards. I like the fact that I can pay on a tri-monthly basis and the premiums I pay are the cheapest I have yet to come across. I have searched around and have yet found any to compare to what I pay now. However they do not give you a grace period of any sort even if you have been loyal and made your payments on time with no issues. They still don't care if you are a few days late. They treat you like you never pay.

Got the quote online with just a few questions. Was able to purchase the policy immediately and print out ID cards. I like having online access to my account on an easy to use app. The discount we receive for my son's good grades helps reduce our cost. And the flexible payment schedule fits our budget. But had trouble with adding one vehicle. We had an issue with the age of one of our vehicles and had to call to add. Vehicle isn't a collectors vehicle but because of the age, I had to call. Would like to be able to adjust my policy no matter age of vehicle. Also I sometimes wish there was a local office to go to. I don't always want to talk to someone on the phone.

Purchasing the auto insurance was very easy and not time consuming. I like their quick and easy phone systems, short wait time for an actual person and quick email responses. The person I spoke with was very helpful too.

It has generally been a positive experience using this insurance company and that is not usually true for many companies. Esurance is in the exception of poor online experience. It is a very convenient way to get and maintain automobile insurance online, especially when I set up automatic payment options. But this insurance company can use better customer communication and therefore send more information in a timely fashion. That is the hallmark of a quality insurance company. But overall Esurance is the service that I like best.

I like their mobile app, fast claim service, good customer service, helpful, ability to make changes to coverages online, funny commercials, low cost, ability to have insurance cards on my phone. I would like to have the ability to make changes online without talking to customer service. I don't like that I can't remove drivers online, the estimates they give for repairs is not accurate, the insistence on using their preferred body shop. But I have been very pleased with the service I have received from Esurance and would definitely recommend them to anyone looking for an insurance company.

Customer service is awesome. They have great deals and rewards in their policy. They were always helpful and never ever rude. They took time to help me with my needs and focused on the task at hand. Better than I've ever had anywhere else.

My mom helped me pick and look for insurance companies because I had no idea where to start even looking. We looked online at a couple sites and talked with friends to get opinions. Also compared prices on a few for the best deal. I'm over the moon with Esurance. I get the coverage I need at a good price. The deductible was low in case something were to happen, hopefully not and monthly payment is at an affordable rate.

I had Esurance about 5-6 years ago. They were a good insurance carrier but I got a better rate elsewhere & switched. But the overall experience was good, from what I recall. I liked being able to have online access. I prefer to do things online & not have to deal with a live person on the phone so the fact that I could do everything online was a huge plus for me. It worked perfectly.

Reasonable Price - they offer a price we can afford and allow us to compare prices with other companies. They have good coverage for the price. We have tried to compete with other local companies but the prices were higher. The best thing they provide is coverage equal to bigger companies at a smaller price. And I like the fact that some companies provide money back when you don't make a claim for 6 months. But Esurance is a small company and online. Therefore, we don't always have the opportunity to speak to a person face to face or visit an actual building. If there is a problem we need to call or go online.

I purchased my policy online and it was very simple. I just had to answer questions and it selected the options best for me. If I was unsure about anything there was a help option and everything I need is available online. I have always had great customer service when I needed to call and speak with someone. I like having the ability to change my payment date. Everything is done via email but it would be nice to get text alerts as an option. Would also like to have an app available for my tablet as the mobile site can be difficult to navigate.

My overall experience in the process of purchasing my auto insurance policy was very simple. I had helpful staff to guide me through the process and they were very helpful in answering any and all questions I had in setting up all my services to meet my needs. I like the accessibility, convenience, great customer service, rates and all-around general services. But in the few years working with my insurance company I would like to change rate increases and also I would like to change or have improved services for automated calls.

Be very careful when Esurance tells you what their policy covers. I bought a policy for hit and run coverage. Called an uninsured motorist property damage policy, in addition to regular liability insurance. Admittedly, I wanted to save money and not have collision. They told me when I got the policy that when a hit and run driver hits me, I will be covered. Not true. You have to KNOW THE IDENTITY of the person hitting you to receive coverage. As I live near San Diego, we have a LOT of traffic and the likelihood of knowing who hit you is highly unlikely.

My car was rear ended while parked in front of my sister's house out of town. I reported it to Esurance immediately after the accident happened. I was assured that everything would be taken care of in a time manner. NOT, the tow service didn't show up for 2 days. Then was towed to a secured repair shop chosen by Esurance... I was told I would receive a quote of damages within 24 to 48 hours, did not receive until I called 72 hours later. The lady at the lot was very unprofessional. I then contacted Esurance, and spoke with a gentleman by the name of John, after a lengthy conversation with him, he informed me that my case would be handled by a gentleman by the name of Andy, and he would be getting in touch with me within 24 hours.

It has been more than 2 weeks and the insurance company keeps dragging their feet after told I was going to have no problems or any questions were raised. After speaking to the claim representative on the phone got the estimate the next day and that a check would be mailed out. 2 days later I get some cryptic message from SIU about a hold on the account, was not able to speak to him for 4 days after he broke his own appointment with me. After speaking with him told the investigation was about recently adding comprehensive coverage back on after about a 2 month gap without it. I mean really. Who plans on hitting a deer? So the next morning he sends an email with a form I was supposed to fill out and give various supporting information. It also asked for cell phone records of the time leading up to when I re-added the policy and the around and before the accident occurred.

Esurance is a good company and they are very customer service oriented. I had an overall great experience but I wished the price didn't increase about $20 every six months regardless of my safe driving history. If I could get a reasonable explanation as to why I received an increase I may have stayed with Esurance. I also would have liked if a representative would have offered other options to keep me with Esurance. However I like the payment flexibility which is the opportunity to change your payment date as well as the opportunity to make payment arrangements. I also like being able to view my insurance card and policy online.

It's very easy to purchase and they tell you all of the possible discounts you can earn. I usually call once a year to see if they can find any discounts I'm missing and they have found some in the past where I could save even more money. Esurance is very affordable and customer service has always been pretty good in my experience. I have not had to call customer service recently but usually the people are very helpful. I have both home and auto insurance and typically when I call customer service about homeowners insurance it takes longer to get the right person on the phone though.

My overall experience with Esurance has been good. Purchasing my policy was easy and convenient. I was able to do everything online, and my payments come out of my account automatically so I don't have to worry about it. I like that everything can be done online so I don't have to deal with a local agent. It is convenient to be able to make payments, policy changes, etc. online. I also like their rates. I get excellent coverage for less than other companies charge. I also like that I can choose the exact coverage and deductibles that work best for me.

During the whole process of writing and completing the policy with Esurance, the agent that I was working with, was very professional and very courteous towards me. If there were questions, which there were, she was very knowledgeable and explained the solution in easy to understand detail! It was great! Also I really enjoyed their accident forgiveness policy. I never had to use it, but just knowing if I was involved in an accident, I would be covered! But one of the problems that I faced was the constant rising of my monthly insurance bill. One month to the next it always changed by 10-15 dollars and there was no explanation as to why, and what could be done to help lower it!

When I signed-up with Esurance, I thought I would encounter issues, but have not had any. I received my paperwork very quickly. The experience was easy and pleasant. Their advertisements are incredible and spot-on about coverage as well. Inexpensive coverage for all of my family members and vehicles.

I have had a great experience so far. It's been very low maintenance, and I have no issues. Plus I like the cheaper rates. For the type of insurance I have I don't expect a great deal of personal service. But their website is easy to navigate, and provides answers to any questions that I have had.

Esurance is helpful and successful. It made me happy and always active because I ain't worry anymore about spending money in case I had an accident because this company helps me in that by providing more options and solutions to face the problem and finding the best solution to fix it. I am satisfied with the service of the company and its benefits so I like all about it. I would like to thank them for that. I would also like to talk about the way of saving the money of the customer and efforts so that the customer be satisfied. At general everything is good. But it would be better to make checks for the customer so that he can cashed his money in an easy way and less time and effort for the company.

Esurance website is user-friendly and obtaining a policy was very easy since everything is able to be done online. We change cars very frequently due to leasing and that has been super easy to update as well. Plus, cost is very competitive compared to when we shopped around. Even in comparison to companies that offer discounts. We've been pleased and satisfied.

My favorite thing about being an Esurance customer is that they have a convenient, user-friendly app. They have amazing, knowledgeable customer service representatives. I experienced a quick response time when I locked my keys in my car. I also loved how easy it was to file an insurance claim to have my windshield replaced after it was damaged by a rock on the interstate. Esurance also offers a flexible payment schedule that provides the ability to change the payment date if needed on the app without having to call in and speak to a customer service representative. Very user-friendly. I've been a customer for a year now and do not plan on switching policies any time soon.

I found it extremely easy to sign up and choose a plan that is best for me. The website is available 24/7 at my fingertips if I need to change anything on my policy or just ask a question. You could do everything online and not have to talk to a live person. It was easy to understand and navigate and you have the option to speak to a live person if you wish. I find the cost to be kind of high. But I find them to be consistent and friendly and have not experienced any problems.

Esurance were adorable and didn't treat me badly just because my husband had two recent tickets. They were also quick to act when I needed roadside assistance. They were great... Until they turned on me. I was dropped after two accidents even though I wasn't at fault. We weren't told of this until we got a letter in the mail after they'd canceled us so we had to pay extra because of a lack of insurance. Dropping me for something I wasn't at fault for and not telling me about it was very low and unprofessional.

It was easy and fast to purchase my insurance through Esurance. When I did have a claim for windshield replacement, the process was fast and easy too. The website and app are useful. I can pull up my insurance card on my phone if necessary, instead of having paper lying around. It's easy to use and requires little effort from me to maintain. Also my contact with the insurance company had been pleasant and welcoming. And the value when I first signed up was good. I felt that I was getting my money's worth but it was bought by All State and some of the features have disappeared since then. And despite having a good driving record in recent years, my premium hasn't decreased. I don't feel that I'm getting as much value from my insurance company as I used to.

They have the lowest rates around for what they offer. I like that it renews every 6 months so it can lower the payments further. I would recommend to anyone. Everything is done online and there are no offices near my location making it difficult to be personal and file claims. But they offer 24 hour phone lines to make claim filing easier. They have great customer service teams that go above and beyond to ensure a positive experience for their clients at all times. I have had nothing but a positive experience with Esurance.

Very reliable and trustworthy. I am able to do everything online, which makes life so much easier for me when I am trying to apply for insurance or dealing with an insurance company. They offer great coverage and service and are there for me when I need them no matter what time of day or night it may be. They offer many great features but if I could change one thing it would be making it easier to reach them.

Like the convenience of the website, the personalization of the policies, overall user friendliness of their website, the quick access to a human if you need one and knowing that they a reputable. In the process of purchasing your auto insurance policy know your car model, make, year, all maintenance history, and do the extra research on how much things would cost out of pocket. Then make your decision based on being a knowledgeable car owner. Then, making the selections on your policy oohs infinitely easier to begin with. When you can answer their questions you can click click click, done!

I decided to get Esurance for auto insurance because they were the cheapest quote I received at the time. Well, let me say in this situation, you get what you pay for. I am 32 years old, and I have NEVER filed an insurance claim in my life. Well, I was involved in an accident and had to file a claim. Since I hit something in the road on the way home and it didn't seem too bad, I didn't bother to stop and call police or anything. That was a big mistake I soon found out.

No rush to pay when their driver is at fault. Their driver was cited by police, the other car had the right of way and my vehicle was collateral damage when the oncoming car was pushed into my car. It took 5 months to settle and when I emailed the woman in charge of the claim at Esurance her email came back non-valid. I don't know why anyone except bad drivers and drunks would want to be insured by them.

My family was rear ended by a SUV insured by Esurance. They sent some guy from out of state to low ball me on the repair of my 4Runner (evidently they have no one in Colorado?). The whole tailgate was destroyed and no one could fix it for the money they offered. Since this was a substantial injury accident, I was more concerned with other matters. I run a business and so does my wife and we have a son. My wife had an aggravation of a previous neck injury and had to have medical treatment and chiro and the disruption of our lives didn't seem to matter to Esurance. In fact, I had to constantly contact them to get things moving forward.

I am displeased with Esurance because it doesn't inform the potential customer/inquirer that the insurance is not a quote from multiple carriers but only Allstate. It does not inform you that you will not receive a free online insurance quote. Instead, what I received after inputting my home address information for a home insurance quote was a message that I needed to contact an agent at the number provided. I did not want to contact an agent, especially not from Allstate Insurance.

After over a week trying to get someone from Esurance to resolve my claims issue, customer service called a couple days ago. Today, the other Representative, Josh, called. I'm glad they finally called back, explained everything to me, and corrected everything. Thank you Esurance.

I was involved in a accident, and the back of my car was hit. Since the truck can't close, it needs repair asap in Spring with all the rain. The team was very thorough and diligent with my claim, and was able to accommodate my needs in a timely manner, after doing all their homeworks and reviewing the police report.

My Honda was broken into and someone tried to steal it ruining the ignition. I filed a claim with Esurance. They took 4 days before they even towed my car. I talked to the rep Austin and in over a week had no idea what had happened to my car let alone how much it would cost or how to fix it. I had to get a friend from Allstate to call him and figure it out. The initial person I filed a claim with decided my car would be a total loss *it wasn't*. They towed it 40 miles from my town. My friend got it straightened out and Esurance was supposed to send my car to an auto shop of my choice. My car showed up at the shop and Esurance had not contacted anyone at the shop and the towtruck driver wanted to be paid.

They are fairly priced with good customer service. Communication is good, too. If price is a concern then you might want to get a quote. I insure my daily drivers and another carrier for my vintage car collection.

Esurance are rip offs. They do not tell you that they pull the next due payment from your account 30 full days before it is due. I had them take me off of autopay. It totally caused me to overdraft on my checking account. I then began to get late payment notices and cancellation notices with one full month of coverage prior to expiration! They are full of it, stay away... stay away!!! To renew after (their) renewal date was an additional 15.00. (for real!!) I had one month of full coverage remaining!!! Rip offs!!!

Every step in understanding our policy and help with changes to our home or car has been seamless. Access and answers to policy are easily seen and Americans actually answer the phone each time. Changed 2 family cars in past year and it was very easy to do online. The best aspect of working with Esurance is how clear all data is well laid out on the web page viewed to the policy. Great communication and took care of my daughter in a wonderful way.

I signed up for Esurance because of their ads. I'm not sure if theirs was the lowest quote at the time, but I signed up because of their claims of a simple sign-up and claims process. Someone ran me off the road a few months later, and the claims process initially seemed simple. They accepted the claim. Eventually it was a total loss. It would have been nice to have been notified sooner, so I could remove that car from the policy.

They will jump at showing you their enthusiasm to help you when you need to file a claim but I am in week 8 and still getting the runaround. They won't return phone calls to include their management. I have filed complaints with them and still nothing as their willingness to help their customer that pays for a service. I have homeowners and car insurance with them. After this experience with their lack of commitment to honor their contract I would rather pay a higher price for a service that will be there when I need them.

My car was hit in the back by a Esurance client. I filed a claim with them. The adjuster called my insurance to verify my coverage at which time my insurance wanted to file a claim. She said Esurance had it so they didn’t. I took my car to the estimate appointment. Told them the damage. They sent a quote that didn’t cover all the damage (the front wheel and maybe axle damage). She said leave my car with Gerber collision. They’ll do a supplement and she will approve it. They did the back bodywork but nothing to the front. Called me. Said my car was done. Got there and was told they don’t do mechanical work.

I ordered Esurance online. When I created a policy I put the wrong zip in the form, I paid for policy and thought I was good. Not even a week later I caught the incorrect zip and contacted them to update the policy. They ran the numbers and it twice as much per month and wanted twice as much down. I told them that I was online trying to navigate this and they can see the mistake I made and silly me, I thought they would be understanding but NOPE - I have to pay $50 to cancel. They do not make the cancellation policy easy to see when signing up, otherwise I would have called in.

I had my policy with Esurance for 6 months. My payment was $182 a month. When I added my son as a driver in November the payment went up to $254 a month. My term was up in December and I was due for renewal in January. Instead of just charging me the $254 they tried to tell me that the $565 charge that they put on my debit card was because I have to pay 30 days in advance which I did in the very beginning of the policy and have never missed a payment. It totally screwed up my entire account. Customer service was so nonchalant and could have cared less. She still could not explain to me how I have to pay another 30 days in advance. This same exact thing happened to a friend of mine's brother where just out of nowhere when the policy renewed the price was doubled. I highly suggest searching for another Insurance Company. They really don't care.

I was involved in a minor incident that was caused by poor visibility because of snow. The fault was ascribed to me 100% and the surcharge will remain for 5 years amounting to thousands of dollars added to my premium. The adjusters have no incentive to do anything other than to nail the insured to raise income for the company. I have since changed to Geico but the surcharge remains! The system is flawed!

Opened an insurance policy with Esurance and got an email 2 days later saying that they noticed I had moved out of state and would need to update the information on my policy. I had not moved anywhere, what happened is that my policy was opened in California rather than Oregon. I have never lived in California. I applied for this insurance policy with an OR driver's license, a truck registered in OR, financed through an OR credit union and a home address located in OR.

I put in a claim for damages to my car due to falling objects, hail. I live placed the claim when I had a chance to take care of it as I had so many things happening the past couple of months. They are dragging this asking for my phone records and other documents that they have in their possession. The claims rep was very rude to myself and to the auto body shop I took the car to. They sent someone to appraise the damages and told me they will be sending someone else to look at it because they don't find that the appraiser they sent had an accurate account of the damages.

My daughter was hit by a man who failed to stop at a stop sign. Shauna **, a claims representative, called repeatedly over the course of a week to talk to my daughter and inquire about her injuries. She was clearly trying to determine if we were going to sue. Then, barely a week after we spoke to the representative, we received a letter denying the claim and saying that the policy was not in force at the time of loss. Why would a representative go to so much trouble to check on a claim for someone who didn't have insurance with them? And if he even might not be covered, why did the representative not tell us immediately?

To start with I was hit from behind by one of their customers in a line of 20 cars sitting traffic. He somehow managed to get up enough speed to total out both my truck and his car. They accepted fault immediately so good for them, now I'm fighting for the value of my truck that I just purchased 2 months ago. It is used but still, I looked for 6 months to find what I wanted. It is highly optioned for the year and model. Now my own insurance company was no help. That's a whole other story for another time but they said my truck was only worth 7100 so I did not accept that and moved to Esurance who could not believe I did take the money. So I was asked to send them the info on the truck so I sent them the original window sticker. Plus the other aftermarket things that Steyr could plainly see on it. They came back with an offer of 7258 still not what I paid. They said I had no other choice but to take it. There is no more they can do.

2.5 hours later and they finally found a service location that would come and change our spare tire. To change a tire. I called their 888 number first, and roadside assistance could did not have anyone in the area. They called the nearest place and said my car was too far for them to come. They transferred me over to Esurance and said they’d be able to help better than roadside assistance could. I get transferred and go through the motions of explaining who, what, where, how... My info is taken down and they said they’d TRY and locate someone to come and change the spare and let me know. 20 mins. goes by and no status update.

I am very disappointed in the customer service I received from Esurance. I had been a customer with them for three years. I had cancelled my policy since I was not driving my vehicle, and wanted to re-open my policy. Since I had disclosed the information to them that I may be moving to Illinois in the next few months, even though I am still a California resident, they refused to give me a policy in California. I needed to be insured in California in order to re-new my registration. They told me to go find a new insurance company. Again, I am very disappointed and will never use Esurance again, nor will I ever recommend them as an insurance company.

I recently got hit in my rear passenger side so hard that it cause my tire to shift towards the left. The claims people were very rude and belittling. They sent me to American Automotive that fixed my entire car including damages not related to the accident just so they can charge me my deductible... Later my car was making a weird noise so I took it back and they said I would have to make a new claim because my muffler had been shifted to the left but they don't think it happened when my tired was got and shifted to the left and that I would have to pay another deductible. They are horrible fraudulent people and I still can't get a hold of the manager, Dylan ** is heartless and could care less about your car or you as a person for that matter.

Auto insurance experience. The claims adjuster DOES NOT PAY even when you have a ton of evidence that they should. Irresponsible case review system. Tons of hassle, wasted time and money. Choose another insurer.

I decided to do an online quote for auto and motorcycle insurance, to say their quote is a joke would be an understatement. The auto is 3 times more than I pay now and the best is 17,** for the motorcycle. Oh wait after the discounts the motorcycle would be 8,804.00 a year. The sad thing is I'm over 40 and have a completely clean driving record.

After I got in a car crash, Esurance was super easy to work with. They were easy to bill and took care of my PIP. They gave me a fair estimate to get my car fixed. They were also easy to get in touch with–I had my insurance handler's email and phone number and could call anytime.

I wasn't getting any spam until I requested an online quote. I'm very protective of my personal e-mail address and wasn't getting spam until about a week after I requested a quote. Now I'm getting all these garbage e-mails about health, life, and auto insurance. Plus they were about double what a local insurance agent was able to provide me.

As a recent victim of hurricane Irma here in South Florida, I attempted to access a service offered due to the hardship of the storm. Without power or email at home, I received an email through my phone on Monday reminding me of an automatic payment withdrawal for my monthly premium was coming in a few days. I went online and accessed the "change a payment date" option and selected the offered option for a deferred payment; after the date was selected an immediate message popped up that the date was successfully changed. This morning the originally scheduled debt cleared my bank account and now my hardship has multiplied... The service turned out to be a disservice and has obviously created several other problems as a result.

In July an accident occurred in Lancaster California. Reported immediately to Esurance. Continually asking for more documents. We have given all required documents still nothing! Management is very unprofessional. They never return calls but every month my bank account is paying insurance!! I don't known where else to go with this terrible situation? I have congestive heart failure. The car is used for doctors, medication, food!! Please help.

I updated my policy 6 months before I had an animal strike, I went to go file a claim and discovered my policy never updated and despite me having a printout their system says it was never done. That's all that matters. My policy has been updated now, but that's only because of the complaints and claim I submitted. No confirmation emails, no letter saying your policy has been updated, even when it was finally "updated properly" so how are we supposed to prove it if your system doesn't work. The deductible was too high for the amount of damage (wouldn't have been if their system worked properly). Now I have to repair all out of pocket!

I moved to a low crime area from a high crime area and they raised my insurance and took a double payment when my husband's insurance went down. Because of our moved they caused me to have overdraft fees and bounced checks. They gave me some lame excuse that my garaging zip code wasn't updated which is bs. That is only if you live in 2 homes so they finally admitted the mistake and said they would credit it on my next contract and I said "I'm not renewing with you please return my over payment" and they still haven't. Now they say it is going under review. It makes no sense. This company is a total rip off. I hope there is a class action law suit. If there is count me in.

I had a newer Ford Taurus totaled and it went like this. Monday taken to body shop via wrecker, Thursday got a call from the shop saying they could repair it. The next week got a call on Tuesday saying it was a total loss. I called the body shop and they said too much involved, was a total. The same week Friday the body shop called and said an adjuster had been by and they are going to repair it. I got a call the next Monday from Esurance saying it was not repairable. I told them the body shop said an adjuster had given to ok to fix it and she said, "ok we'll fix it." I called the shop on Wednesday to find out how long the repairs would take and they said a salvage wrecker picked it up yesterday.

After making a claim on my vehicle for hitting a deer, (which is covered) still after 4 weeks of waiting still nothing! I would call 3-4 times a day, and finally after 18 days a claims rep calls back, then needing more info, now going on over a month of making my claim and being without a drivable car, I'm still waiting! Worse customer service and worse company ever! Oh but they are right on time to withdraw payment each month! So basically save yourself time, frustration & money and DO NOT buy a policy from Esurance!

It's cheap and that is it. The online login locked me out and is super glitched. Says my email address, birth year, and postal code are not just wrong, they're invalid. Tried different browsers. No 24/7 tech support. No 24/7 phone login. Nothing like that. Meanwhile their phone just hangs up on me over and over again before I finally get the answer that they aren't even open to call on weekends. It also took over 7 emails to get insurance slips that they never sent not once but twice. I actually gave up and drove around with the expired slips the first time because I was so frustrated. Disgusting.

Chose Esurance because their TV ads are extremely persuasive and of course they throw in "backed by Allstate". New coverage beginning 11/1 of last year. Send them the infamous house inspection via pics. They come back and tell me the chimney is missing bricks and must be repaired. This occurred in early December. So I started looking for someone to do the work. Found someone then the weather was bad. No one could get on my roof. Called Esurance which is an ordeal and was told my policy would be cancelled if the work wasn't done by Christmas Day.

I was in a left turn accident. A vehicle stopped so I could turn. I looked for a while no cars were coming, and as soon as I started to turn I was smashed into. I was ticketed for failure to yield. My car was totaled. And everything that followed was a NIGHTMARE. My insurance company put me in a rental, which was supposed to be for a few days after I agreed to the estimates. They sent out paper work for me to sign. This all seemed well intentioned, until I realized my lien holders had not even been contacted. Once I contacted them, they confirmed my fears. My insurance company was trying to rush through the process and send a check for a BS amount. Now to break it down even further.

Online quote:. $140/month. I waited 5 weeks, then called them to start my new policy. Called them so I can pay and get started. It jumped to 179/month. Huh? We'll, I had to go to my bank, deposit more money. Called them back (20 mins). Now it jumped to $197. WTF!! NO TICKETS. No accidents. Clean drinking record.

This insurance company is bad. First they charge me a lot just to join then after my policy end they want to keep charging me for renewal policy even though they never asked me. Because I already had a new insurance. Then when I call they said I had to pay for cancelling it when the policy was done. This company is a scammers. They want to charge you for new policy and when you don't want to they want to charge you for cancelling a policy you never asked for. Don't ever go to Esurance or Allstate. It's just a scammer's company.

A few weeks ago my husband had an accident with a Esurance customer (fender bender). The Esurance customer hit my husband's car, so they took care of the repairs but my husband lost 3-4 hrs of income between taking the car for estimate then take it to repair then pick it up. Unfortunately he works for commissions so, there is no way to prove how much money he lost during the time that he wasn't at work taking care of the car. When I explained the Esurance representative the situation I told him it's not way that we can prove how much he lost and he just said ok bye and hang up the phone not offering anything to compensate him for his time/money that he lost.

On 6/19/2017, I notified Esurance that my car was involved in a flood and that I wanted to have my car repaired if possible. On 6/20/2017, Esurance had my vehicle towed from my home and to their shop (Edward Chevrolet) to be inspected and if they would be able to determine if my car was covered for damages that were flood related. On the evening of 6/22/2017, we received a voicemail from "Eric" from Esurance that advised that they spoke with the mechanic that inspected our vehicle and that it "appeared" our car failed to operate not from flood waters but from a mechanical engine failure and that "coolant had leaked into the back of the engine" and caused it to hydrolock.

I was going to move for work and initially just quoted things out. I received rejection as a customer just for quoting a different state (policy will be cancelled on X date) in a letter not even detailing why. So, of course, since I was rejected by Esurance after years of being a faithfully paying customer, I went and found new insurance company. I am not owned by a company and will not play games. I had to switch to insurance for the new state by that time but BEWARE not only will quoting new state insurance lose you your coverage from Esurance, they will keep any refunds you are owed for leaving them early because it is a different state and so minimum requirements may be different so they are "liable" even if you want a refund because they were getting rid of you as a customer and you found another company to replace them early.

I got a quote from Esurance and immediately insured my vehicles with them. I have been happy with it until my son returned home from AIT after having been gone a year. He had bought a new car first thing. We wanted him to be able to drive it and had no problem. When Esurance was more expensive, he went with USAA which was much cheaper. Who wants to be on their mom's insurance anyway. We had just checked to see what was affordable.

Esurance promises you a "seamless online and MOBILE experience to help take the hassle out of insurance" which is false! I've had a policy with them since 2015. I trusted Esurance to insure my first home as a first home-buyer. I filed my first claim in 2016 for hail damage. I had a contractor/friend tell me he seen hail damage to my gutters, which made him think I should have someone come out from my insurance company to access. I called; an adjuster came out and found nothing! (Mind you, they came to my correct address-Primary Residence.) In the meantime, I requested for my email address and mailing address to be updated. Esurance showed my previous address as my mailing address, although I never had any policies with them through my previous home. They never updated it.

I switched to Esurance less than two months ago. Reason - my insurance (Costco-Ameriprise) started raising the rates, and had been with them for over 5 years - time to change. I have 3 cars and 3 drivers. No accidents or tix in the last 3 years. My daughter had a very minor accident (~$500) 4 years ago and I listed it on the application. Initially Esurance gave me a great quote. I signed up... Less than a month after that I was notified that my premium was going up by $200 for 6 months (**). Called them - allegedly they were "unable to verify" my continuous insurance... fine - I sent them a copy of my last insurance with Ameriprise... still not good - "Not what we needed". Called. Spoke to a supervisor who assured me that there has been a mistake and I should ignore all - my rate would stay the same.

Easy to use and setup online. Have previous dealings with parent company when filing claims. No major problems to speak of. Upfront sales and low cost for insurance provided. Could use more coverage at the same great rate. I have never been a big believer of insurance, to me it's legal racketeering as billions of dollars in the industry and very few claims marginally across the board. Yes accidents happen... but 1200 dollars a year multiplied to 4.6 billion insured bodies?

At first I was skeptical when my husband suggested an online auto insurance. But due to a few financial setbacks, their price was great. But I wondered, what would really happened if we needed it? A bull pine tree fell on top of my beloved suburban totaling it. It happened in the high country, far anywhere. A friend took us back to civilization, we called Esurance. They were calm, comforting and were willing to offer us another vehicle to drive right away until we found something else. All we had to do was take a few pics from our phone and forward them. We had the check in no time, for more than we expected and found another car. I can't give them enough kudos. They're wonderful.

We have been with Esurance for three years and the rate is still a little high. They don't automatically look for discounts upon the renewal and they should. Other companies' quotes came in much lower. I call Esurance to find out I wasn't receiving discounts I qualified for. You should always get the lowest rate as a long-time customer. After calling to let them know I had quotes that were much better from other companies, they looked and gave me a lower rate. If you're loyal to a company and pay on time they should do this automatically. By doing so they are loyal to you, the paying customer.

I drive 1500 miles a year and my policy is 411 annually, but I do not get annual rates. They renew me every 6 months. Liberty Mutual offers an annual policy for 378 and a 31 dollar monthly and with renters insurance 38.00 a month. I can get renters and auto (together with higher auto coverage) for a little more than what I pay for auto. Time to switch.

I left Geico after 14 years to switch to Esurance saving me over $1,200.00 a year. I was a little hesitant but gave it a try. I have had nothing but positive experiences. I get excellent service with minimal hassle. They have even pointed out when I was paying for duplicate rental car insurance and refunded 6 months of payments. I am comfortable having a computer as my insurance agent. If you need to see someone and go to an office, it might not work, but just check and see how much you can save.

Filing a claim was so fast and easy. I heard from a representative the very next day with no deductible. Couldn't ask for a better insurance company. Took me only about 10 mins from start to finish.

Their customer service is excellent. They always have someone available who is able to handle a change in coverage, talk about the policy, etc. Their coverage is not a game of dodgeball with them attempting to exclude you.

I like Esurance for their rates are reasonable and several family members do have Esurance. I think they're a wonderful insurance company.

I had polite, no hassle Customer Service. In today hectic life no fuss makes a incredible difference. Can't ask for better CSR auto debit verification on mobile phone. It handles itself. It's been seamless.

I've had Esurance for a few years. Two months ago I lost my debit card. I thought I had contacted everyone but noticed Esurance wasn't coming out of my account and it clicked that I obviously had not called them. So, I called and the young lady told me my account had CLOSED! She said they emailed me (I assume it was spammed) and sent something in the mail (to the wrong address), which is great, thanks for trying... but no phone call??! We all know the obvious reasons auto insurance is important... It's even more important if you have a loan or have leased your vehicle - the lender can take the car back if you do not have full coverage insurance!!! This was the first issue with them...

We already had our home with Allstate so we signed up with Esurance a little over a year ago. Without notice my third 6 month payment increase around 20%. I have 2 used cars, no accidents, no tickets? I complained but stayed (didn't want the hassle). After they took my next 6 month payment from my checking that's when I seen my insurance again increased. When I called they said they had raised everyone's rates in Indiana? I AM SO DONE. How is this even legal!!!

I have been with this company for 5 years and had two vehicles insured full coverage and perfect driving records. I all of a sudden receive a non-renewal letter. There has not been any changes at all to any of my information. Didn't move, no tickets absolutely nothing. So I call them which to let everyone know they were so rude and unprofessional so I asked for his Supervisor which his name was Emery and he was very rude as well. I had to tell him to stop overtalking me every time I tried to talk. The rep was an Adam employee number **.

Online quote from 4/29/2017 was for 108.00 per month. When I called in to get the insurance on 5/4/2017 the quote was 211.00 per month. The guy said it's because of my one speeding ticket from 2014. I told him I had added that online when I did the quote online already and they gave me 108.00 per month. Company is a total scam.

I was absolutely floored when I received a letter stating that my Premium was being increased $780.00 for 6 months. Yes I rear ended someone in October. Approx. $3000.00 was paid out for my car but nothing was paid out on the other car. My monthly payment is going from $214.00 to $351.00. That is just insane. I've never heard of Insurance going up that high. I'll be shopping around. Very disappointing. I always thought they were such a great company to deal with. But this changed my views.

One of their insured hit my truck from behind on April 4th and I've been calling them to check the status of the claim. I keep getting the same results. "There is nothing we can do until we talk to our policy holder." So what am I supposed to do, WAIT... I just want my truck fixed. And to top it off they want to install aftermarket parts. My truck was all original parts before this happened. Seems like they are taking to least expensive route. NEVER WILL RECOMMEND THEM TO ANYONE.

I found a better deal on home insurance. I cancelled my policy with Esurance. They are charging a $50 cancellation fee! I've never seen a company charge that before for homeowners or auto insurance. All other companies have just given a prorated refund. They lost my auto insurance business from high prices last year. Now they are dead to me. Do yourself a favor and skip these jokers entirely. Esurance is all marketing and no quality. They are overpriced. They will steal your $50 too if you try and leave.

The absolute worst company I have ever worked it. I put in a claim through Esurance after their client hit me on the side. The ignorance I heard was that they would only cover 80% because they felt I should have taken "evasive action". Since when is victim blaming good customer service? I should have known another driver was going to jump in my lane and hit me? It's a rip off. And the claims rep Michelle ** is the most unprofessional woman I have ever worked with. Laughing at me on the phone as if my claim is a joke to her. I will never recommend this terrible company to anyone. Refusing to take 100% liability when all evidence shows I was hit from the side and going forward. I will give one star only because 0 stars won't be allowed.

My car was involved in a hit and run December 2016. The auto shop they sent me to Service King was not good. They couldn't fix my car until February 2017. Also never estimated all the damages to my car. Esurance wouldn't completely fix my car. Some of the damages are not from the accident. Not true! When I put my claim in external and internal damages was S stated to Esurance. I was a loyal customer for years with two vehicles. Esurance only wants to pay so much out and that's it. There should never be a limit to fixing a car after the vehicle is damaged, or cash out. Also went up on my insurance, I canceled my insurance. The best could have done. I have 45 dollar savings a month, with extras I couldn't afford with Esurance.

I canceled my policy in January because the rates were adjusted for because of the "annual" reassessment and I found rates lower than what I was paying before the adjustment. I had the drive sense and was told I had 30 days from the day my policy ended in mid-February to return the device. I asked if I could return it early and was told I could. I sent the device back using the label they sent me and even received confirmation of its delivery from UPS.

ESURANCE IS a rip off! Charging me a $50 cancellation fee? I have been with them for two years. The first time calling for help they told me I'm not covered for that! Second and last time they told me I have to wait for 48 hours for the changes to take effect. ESURANCE IS a rip off. Bunch of liars and thieves! The only time they are nice is when I call in to cancel, and they try to sell me more! Allstate is ruining their name by having ESURANCE next to it. All customers should cancel ESURANCE and buy a better policy. I saved $50 a month switching to Geico, and I have 3 cars. I will review esurance until I am refunded my money. So GLAD TO BE OUT OF THESE WORTHLESS PEOPLE. Do your family a favor and leave before you are left hanging on the road.

HORRIBLE COMPANY. Want a company with poorly trained CS Reps? Go with Esurance! Want a company that promises you one pricing structure and charges you another? Go with Esurance. Want to call a company 8 times and still have no one get back to you? Go with Esurance. I would like to give less stars if I could. Too bad I'm stuck with them since they want to charge $50 to get away from them. You get what you pay for and there is a reason they looked good on pricing.

I was in an auto accident (for the most part head-on). My car was towed by Esurance to their estimate yard. That was almost one week ago and I am still waiting for a decision on the vehicle. I called this morning and explain to my adjustor that I am left in limbo by their indecision. I can't spend the money for a rental when I might need it for a down payment. I am relying on friends to get around and to medical appointments and wearing out my welcome.

They should get negative stars. They are the worst car insurance company I have ever dealt with. I was hit by their customer. They showed concern until it was time to settled and stated their doctor stated my condition was pre-existing from 2008. I have recovered from that accident and my 2015 MRI showed 3 disk bulges since my last MRI. It doesn't matter what all my doctors said or what I said or what the MRI or X-ray said. I was told first my pain recovery check was for $6500. I waited for weeks for the check. Then I called him and he told me the check is also for Medical payments. I told him it does not make sense since my medical payments is more than $6500. Esurance agent told me that medicare only take $200-$300 for medical payment and he will let me know the amount before he sends the check to medicare. Instead, he did not let me know and sent the entire check to medicare for $6500. Again, more lies.

Beware of Jacob ** from Esurance! My car ended up with some hail damage after the recent storm. I anticipated being able to use my "full coverage" insurance to repair this damage, and figured that the only cost to me would be the deductible. Boy, was I sadly mistaken? My ordeal begins when he sends me to get an estimate at Caliber Collision, which is where they send all policy holders that live in this area. Caliber Collision gives me this high estimate on my car for more than $6,000. Six thousand dollars. For hail damage.

They're unfair and racist. The claims manager, Debbie ** in Florida, who is Donna's boss, is discriminating against me and refusing to pay for the steering mechanical damage that my car is exhibiting following recovery from a theft. I believe her delay may be based on your race because she has already made accusations of fraud against me to my attorney and the adjuster based on the area of Chicago in which I live and suggested that you would purposefully damage the steering to my own vehicle. She is also purposefully delaying payment of my claim when she and her investigator Tony, also in Florida, already have third-party statements from the gas station where your auto was stolen that the vehicle was driven off site, which it could not have done if the steering was broken prior to theft.

I was driving on I-10 on 2/2/17 when I hit a tractor trailer tire tread at 70mph that was hit into my lane by another vehicle. According to all of the representatives and manager I spoke with, this was avoidable. And you as a driver are to take evasive maneuvers so you won't be found at fault and your rates won't go up. So if you want to pay more just react while driving and ignore other traffic. Apparently, this is policy for Esurance and for all insurance companies. I have informed them that I will be taking my 3 vehicle full coverage policy elsewhere. Maybe another company will like my thousands of dollars. Shame on you Esurance.