Esurance Reviews

I have been with Esurance for 3.5 years paying on time, No accidents and no claims. They still increased my premium exponentially without any reason. They do not care about existing customers at all. Thank god I didn't had any claims. They might have not done anything for me at that time as well.

I never had a problem with Esurance, probably because I never had a claim. But when I found much better coverage for over $25/month less, and went to cancel my policy, they charged me a $50 cancelation fee! (After 2 years of being a customer.)

I purchased an auto policy online from ESURANCE. In the coverage options it lists CarMatch Rental Coverage. In the details under the heading “Why do I need it?” It states: “This coverage is particularly helpful for anyone who relies on having a particular size of vehicle (like a pickup truck or a minivan) for their daily routines. So if, say, you have a family of five and two dogs, CarMatch Rental Coverage will make sure you don't end up having to squeeze the whole family into a compact rental car if your everyday vehicle is stolen or in the shop after an accident.” Since I don’t drive a pickup truck or a minivan, I assumed this was not a coverage that I needed.

Cancelled insurance policy back in January 2021. High monthly premiums. Switched to another more affordable insurance provider with better services. Meanwhile, Esurance kept deducting monthly payments from my account. Nine months later I receive an email from Esurance stating that I am still an active customer on their account. In shock, I immediately cancelled my policy and expected to get a refund for the past 9 months. Esurance refused to reimburse me due to backlogged information provided by the company. What Esurance did was pure robbery!

I was hit by someone who said they were insured with them. I set up an appointment for the repairs. I needed to get a rental for the the time I would not have a car. I called Deon ** and left FIVE messages over two weeks. No response. I eventually got through their maze of options on the phone. You get the feeling it is intentional so that you don’t get a hold of anyone. Ultimately I got ahold of someone who told me that the individual in question had allowed his insurance to lapse during that time so my claim was being denied. I was told I would get an email saying that. That was 24 hours ago. Still no email stating that. If I ever decided to switch my insurance, then I would not go with them. How long does it take to send an email? Is Deon that overworked? If so, then hire some more people.

A driver with Esurance coverage hit my daughter's car. The other driver was at fault per the police report. Months later they still haven't paid the claim. We called the representative in Phoenix and the phone line was not operating. We called the general number for the Phoenix office and they could not help us. Because they could not connect us to the specific claims representative. It's not a large claim and they are not paying in a timely manner. I should not have to wait like this.

I have been with the Esurance for approximately 8 years - which means I have paid a lot of money into this company. I have full coverage on my newer vehicle and my daughter has liability on hers because her car is old with a very low value; so full coverage is not needed. My daughter's car was hit in a store parking lot last month by another vehicle. We immediately filed a claim with Esurance. Even with video proof showing that the other driver was 100% responsible for the accident, Esurance will not help us go after the other driver's insurance company. This is because my daughter's vehicle only has liability (we were finally told).

By far the WORST customer service I have ever had. I tried using their "Insta chat" while I was on hold. I received a response that the claims representative would reach out to me in one business day, when I asked for a supervisor I was told to continue to hold on the current phone call. When a person is on site at a rental location, one business day is not an acceptable response. When requesting a supervisor, being told to continue to wait on hold is also not acceptable. I am not exaggerating when I say I was there nearly 3 hours trying to get a hold of somebody from Esurance in order to rectify an issue that should have been taken care of along with the damage claims.

In Florida I have a leased auto and an older vehicle. My daughter and her used vehicle are on the policy. I had a fender bender (my fault) and my insurance went up. I had shopped a lot for this lower rate and with the increase I shopped again. The claim was handled quickly and professionally. The new higher rate is still lower than Geico, AAA, State Farm and Allstate (the parent company) and USAA. I would recommend shopping for price but I am very happy with Esurance. Make sure you compare apples to apples. Some companies might give you lower coverage for their lower price.

I was involved in a hit and run on 2-10. I the adjuster with no response. I even emailed and called his supervisor. No luck with that either. This is unacceptable and no good paying customer should be treated this way. I'm not happy at all. I need transportation.

If I could give this company 0 stars I would!!! This is my awful experience with Esurance!! I would like to express my dissatisfaction with your company, and claims rep Destiny **!!! I first filed my claim of Dec 10, after that I spoke with Destiny about 3 times, until my claim was escalated into a fraud claim which was totally ridiculous!! In that time without exaggeration I had left at least 25 to 30 emails, and about 40 calls!!! With Destiny ** totally ignoring me and not returning any of my calls or emails!!! She should be ashamed of herself by the way she does her job and represents your company!!!! By, blowing me off, making me feel frustrated, very angry, and deserted!!

Esurance is a horrible insurance company. I have an open claim from August 2020 that still has not been resolved, their gap insurance only covers 25% which was not disclosed to me during my purchase. Apparently my original claims adjuster no longer works for the company however I was never assigned a new one and was not aware that she left the company until December 2020. No one ever reached out to me, my vehicle was falsely declared a total loss because they are too cheap to get it repaired.

I cancelled my insurance on my due date and they still took money out of my account 11 days later. Esurance is overpriced! The customer service is very poor! Be very careful doing business with this ABUSIVE outfit!

Jennifer ** incorrectly reported my accident as my fault. She did not pick up her phone and gave me a disconnected phone number. They messed up my life by never getting any proof of an accident being my fault. They would not talk to me and ignore my emails and phone calls. You will need an attorney to get justice from Esurance! Esurance is a scam, they don't care if they incorrectly report an accident as your fault because they want to increase your car insurance costs to make more money! Stay way!

I love our Esurance car insurance! My husband and I had Allstate for many, many years. The premiums kept going up and up every 6 month renewal even though we never made an insurance claim. So, I shopped around and found Esurance. Thank goodness I did! I got to customize our policy to meet our needs and I saved so much money. Policy premium is Half of what we used to pay! Paying online is easy, and if you pay 7 days before due date, you even save the $3.00 installment fee. We haven't had to make a claim yet, so I don't know about their handling of claims as of yet.

This company seems nice. But I hit a deer with my car. Totaled it and 3 weeks later no money so I can get out of the rental. I have a car waiting for me with deposit and can't get loan till payment happens. NEVER use Esurance.

We have been with them for years and after an accident which was not our fault and two years has passed we are still paying the price or penalty of this with no end. Feels like they want us to leave them. Feeling pushed out or forced out by high pricing.

This company took money from my account well after I was no longer a customer! 4 phone calls I made to the company, with no resolve! Only one person I spoke with actually had customer service skills! I did not authorize this debit on this date! Highly disappointed! The snowball effect this had on my account will hurt me for quite some time. Absolute blasphemy!!

Been with Esurance for over eight years. Always been behind the technical side of business and lately their updates have created real problems. Cancellation notices twice after never having a missed payment date. They blamed their software. Happened three times with emails and a letter over a weekend. Now change your payment date a day due to Social Security payment date and they charge a late payment. After all the nonsense I will shop for new auto ins and leave this screwed up company. Their Renters insurance is overpriced and undervalued. Stay away from them just for good peace of mind. Too much trouble now doing business with them.

It was very easy to set up my policy at the beginning, and they even helped with a few kinks due to mortgage closing issues. The rate is very competitive for equal coverage. They have been easy to deal with. I have not had to make a claim yet, so don't know how that goes, but I don't expect any issues, should the need arise.

By far the worst service from any insurance company I have ever had. Screwed me out of my car by totaling out my car which was still drivable after being in an accident and taking my $1,500 deductible that supposed to go towards damages and repairs subtracted from the total value of my car (almost 5,800) in order to not fix my car. The cost of damages was 4,500. Ended up being a difference of $200 all because they deducted $1,500 that supposed to go towards damages and repairs from the value of my car which after subtracting the 1500 is now 4300 value.. then they took forever to let me know how much it cost is going to be and then they tried to say I didn't return the rental car which is crazy because I ended up paying for my own rental after returning the rental car.

DO NOT USE!!! VERY BAD INSURANCE COMPANY!!! Multiple trees fell on my brand new house causing a lot of damage....Esurance offered me not even 5% of the damages....THE WORST!!!! DO NOT USE!!! They will send a company out to look at damages and write a report saying everything is normal wear and tear! HORRIBLE!!!

I had been a customer with Esurance both home and auto for 3+ years and had no claims be it either Auto or Home. We live in Mount Juliet, TN and this March 2020 we were unfortunately hit by the tornado that ripped through Nashville, TN all the way to Lebanon, TN. During this our home was also impacted with roof shingles damage at multiple areas on the roof. I had called in Esurance for a review; they came did review (in my opinion was quick and fast; I had to request the person to put a tarp which he was saying that he would not do normally - which again I felt weird; then I asked him to call the adjuster and then he agreed to do it).

I thought like other insurance companies that Esurance actually cared about their customers. I received 10% back because of Covid like everyone else. My 6 month renewal just approached and was notified that my premium would increase over 10.00 a month. What could I do but shake my head. I felt that I should have known that they will get their money back and then some. They could care less about you.

Esurance is the most disgusting, unethical insurance company I’ve ever been with. Don’t trust their whole Drivesense thing because they’ll kick you off right before you’re supposed to get your discount. I’ve been driving carefully logging every trip for my entire term. I was due for a 15% discount next term and won’t get it now because they don’t want to have to dish it out. I’ve had no crashes, tickets, nothing at all the entire time. Now I have to pay extra to another company to start a term with them. It’s despicable. Esurance will screw you over in the middle of a global pandemic to save a little money. That’s the kind of company they are.

I had to get another insurance for my daughter's car. I was not keen on not having control on making my payments but that is the way Esurance handles their accounts. I have been their customer for 2 years and they have been wonderful. Kind, professional, experienced, up-to-date, and in the know. Prices are affordable! That feels good!

If you are looking for an insurance company that rolls over and accepts fault in a car accident you are not at fault for then Esurance is right for you. If you are looking for an insurance company to fight for you and not blindly accept fault and twist reality to accept fault then I would keep looking. This insurance company is an absolute disgrace. I do not know how operating in this manner makes financial sense for the company unless it is entirely based on the one time payment to raise someone's rates. As soon as I find a better insurance company I will be tossing this one away where it belongs.

I have been an Esurance auto insurance policy holder for 6 years. Now I need help to get my 2006 Honda Pilot repaired, and Esurance won't help me! I have made 7 phone calls in a row to Esurance tonight. NO HELP! I accidentally hit a parking lot pillar with my Honda Pilot. The driver's side front tire is flat and damaged, requiring replacement. Part of my left front bumper also needs to be repaired. One Esurance employee told me that the Esurance computer is declaring my vehicle a total loss. WHAT?! That's like saying a person with a sprained wrist has a fully broken body! I pay Esurance every month! I have full coverage including a rental car provision. If Esurance doesn't pay to repair my honda pilot, I will have to get an attorney for a lawsuit if Esurance won't help repair my vehicle!

I don't have insurance with this company. My car was hit by someone who is insured with this company and Rebbace ** is the agent that was working on my case. I went to Powell Paint and Body the same day I got my police report where Rebbace ** told me to report to get my Estimate. She was very rude telling me that they don't have the police report which I picked up my report the next business day. She also told me that I could go ahead and let my insurance company fix my car. I was not at fault in the accident and I don't feel as if my insurance company should pay for the repairs. I understand that covid-19 has put some business in a bad situation but the line of work I do I need my car to report to my job and travel to my client's home so look like I have to let the legal system handle this. God see all and he will work it all out.

They dropped me after I had coverage for only a month. Said I told them my son doesn’t live with me which he does. They must have misunderstood what I said. Won’t take me back. Crazy. My son is upset. I’m upset.

My shared privacy fence was partially blown down by wind and I called Esurance to figure out what the outlook might be if I were to file a claim. I was adamant that I did not want a claim to be filed, just information. I ended up just paying out of pocket since the damage was too minimal to file a claim over but I ended finding out that I now had a zero dollar claim on my policy that counts against me as much as any other claim. I tried fighting this through LexisNexis and was unsuccessful. I tried calling them to discuss it and they wouldn't budge since a supervisor had already previously said "no" to removing this (that makes it un-reviewable further, in their practice). You have to be extremely careful if you deal with this company.

Buyer Beware... I contacted Esurance to receive a quote. I received the quote and asked the agent to contact me in 10 minutes to finalize the payment and to allow me some time to cancel my current policy. The agent contacted me within the time frame, however the price of the quote drastically increased ($$$) and they would not honor the quote I initially received. Although I had the verification email with the terms clearly stated, the company refused to honor it.

Fraud. They will increase your mileage in the policy without letting you know and you end up paying more - then when you call it to their attention, they will not give you a credit at all. Do not use them.

I’ve paid over $5000 within 2 years to Esurance. When my credit card got compromised, the autopay stopped. Esurance never called me and have sent me 2 emails which I later found in my spam box. They won’t mail you or call you. I got into an accident when the insurance lapsed for 3 days. I reinstated that very day when I found out. Turns out they say they can’t help me. So after paying them over $5000 for my home and cars, I now have to pay the other party a maximum fine and have to pay my own repairs. No heart, just out there to take your money.

I had enrolled for the Esurance auto insurance policy some time back. Had a surprise increase in insurance amount and this conversation had been going on for the mileage discrepancy on the vehicles. However as I was not satisfied with the increase in the amount/price, decided to cancel the policy. The person who was speaking to me was so particular about charging me another $50 for policy cancellation.... How can these people have such rude policy? Two surprises in quick succession.... I can keep pointing to so many things at their end.... Fortunate to end the relationship before a bigger surprise from them in the future....

I called many times. They keep ignoring my calls. They failed to look at the evidence. They did not respond customers in a timely fashion. They made their conclusion based on false statements. I had extremely bad experience with them.

Not sure why there's so many 1 star reviews recently, but for me as a long time Mercury Insurance client, it was a NO BRAINER to go with ESURANCE and save myself $200. I called AAA, State Farm, Liberty Mututal, Farmers, Safeco, and could NOT SAVE me as much money as ESURANCE did. AAA came pretty close, but I will revisit that another day. If ESURANCE is just all smoke and mirrors, I will post another review in the future detailing that. My renewal just came up and my policy renewal only went up $1. So FAR, so GOOD.

I reached out to customer support needing help, but was responded to by what was either a computer or someone that lacked any empathy or kindness. I will be going with a different insurance company and suggest others do the same. They do not care about their customers, they only care about $$$. The epitome of what is wrong with our country.

I had Esurance for over a year and things started out fine. My rate was low and I had no complaints. Then it began... The first thing that happened was the "Drivesense" or "Drivenonsense" app stopped recording my trips for a couple months. I called to resolve it and they sent me down the black hole of phone calls and transfers to departments. Ok fine. I can live with that. Then an accident took place where someone hit MY CAR and the blame was put on me. NOBODY WOULD LISTEN to my side of what happened and next thing you know my rates go up exponentially. I even went as far as discussing things with an "adjuster" about the accident and they wouldn't even hear it.

I went online to purchase insurance for my car, and was able to do it online for $315 for 6 months. Then after I paid everything in full by a binding agreement and after I receive the insurance certificate I am getting constant harassing emails from Serena ** that need to pay them $100 more after they "audit" my policy. After that I told them that if they made a mistake, I am fine if they cancel the purchase and refund my money. Their - response? "No refund, just pay us $100 more." This is nothing but a switch and bait and fraud.