Kirby Vacuum Cleaners Reviews

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About Kirby Vacuum Cleaners

For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.

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Kirby Vacuum Cleaners Reviews

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    How do I know I can trust these reviews about Kirby?
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    Customer ServiceSales & MarketingPriceStaffLoan ProcessRatesHonesty & Transparency

    Reviewed April 26, 2026

    Ok, here are some facts for all those, who still think about buying one EVEN after reading thousands of negative reviews:

    1. Price: The price of the product is 90-95% commission for the numerous tiers that have to live off of that thing. Usually, 5 tiers. A large distributor, maybe even with sub distributors to conceal as much liability as passible, buy the vacuums at 110-400$. Yes, that is the "value" of the vacuum, and you can bet that Kirby themselves make at least 40% off of that too. So you are basically paying the salary of 5 people, not for the product.

    2. Quality: See No.1 and think about what you get when you pay 2000$ for a 110$ unit. Also, NONE of the units you buy are new. Every single one is a demo unit that has the dirt and bugs of 10+ houses already in it.

    3. Sales tactics. Lets start with the price: Only suckers pay anything more than around 600$ because that is the final sales price you will get the vacuum if you say NO long enough. Not 3000, not 2000, not the special military-vet-firefighters-police-circus clown price....600$. The sales people are usually the kind of people that cannot get any other job because of police records. You will not get them away easy. But the easiest way is to say that you already called police. THEN they will fly away like no tomorrow since most of them have warrants and do not want an encounter with law enforcement.

    Oh and btw. There is no "I just have to sell one more and I get a vacation". No low tier salesperson even has the chance on such a thing. Don´t fall for this trick. They will try every lie possible to make you buy. Student loan, debt, I can win a vacation, I need surgery, etc. etc. All lies. Bottom line, NEVER let them in. Period. It is not the ( already overpriced) product it was 50 years ago. It is just cheap junk sold by losers.

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    Sales & MarketingSales Tactics

    Reviewed April 18, 2026

    High pressure sales, over an hour demonstration at my mother in laws. Multiple times told her no couldn't afford it. Went over to say wrap it up, salesman was packing up his stuff to leave. I left then heard that he was there and his boss showed up and stayed for an additional two hours. Absolutely awful, do not do business with these people.

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      Staff

      Reviewed March 18, 2026

      I had just got home from work had my dinner plate in my hand when the gentleman knocked. The lady from the van said I don't have to buy anything but if I could listen to his presentation, he gets points for that. As he pushed his way in my home, he did a 2-hour demonstration and I kept saying I was tired and I wasn't buying anything. At one point, he tried to head up my stairs to my bedroom, without asking if I minded. He helped himself to my kitchen. Made insults about my dog. Funny how as soon as you say you aren't buying a $2400 vacuum. Finally, at 9:40, after his partner came in my home without asking and trying to persuade me to buy with different deals. They finally left. Product seemed nice but those salesmen, I do not recommend!

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

      Reviewed March 9, 2026

      I was scammed by this company. I had just returned home from having a procedure and still had heavy anesthesia in my system. I don't remember signing any documents. When I felt less groggy I found the paperwork they had left behind and attempted to call the salesman to come pick up the vacuum, I was unsuccessful in contacting him. Customer service reached out days later and I explained that I did not want the product and to please come pick it up.

      They refused and said that a customer has 72 hours to return it or they are stuck with it. I explained that I had reached out and how I was not in my right mind to sign anything. They did not care. The product has not been used. They use unsavory practices and scam consumers. I also noticed that they had messed up my floors and left my windows with white residue. I now have to get a lawyer involved. Do not trust this company. They also will sell you a used vacuum and tell you it is brand new.

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      StaffRates

      Reviewed March 7, 2026

      They came into my house and unloaded all their stuff on my floor which was not a problem. I had company coming over shortly, so I asked the gentleman nicely if he could maybe stop and clean up as me and my wife were not interested. He then started getting upset and insulting me and my wife saying we didn’t care about dirt and cleaning our house. He then also left dirty filters from the vacuum all over my house without even saying anything else and left.

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      Sales & MarketingPunctuality & SpeedTimelinessFollow-Through

      Reviewed Dec. 12, 2025

      Guy came to the door telling me he wasn’t selling anything and asked if they could do carpet cleaning for two rooms to show me their product and get their name out. I agreed. They came the next day (20 mins late) and there were two guys in my house. I had a meeting in 5 minutes. The original guy never said anything about a demonstration so I was surprised when they said they needed me to listen as they told me about the product. I was way kinder than I should have been and went to my meeting late. I told the guy that I would be in a work meeting but that he could go ahead and vacuum my hallway and bedroom. I heard him vacuum for a few seconds and stop on and off on and off throughout my meeting.

      I finished and saw that he had only cleaned a 4x4 area above my stairs. That’s all. What a joke. I thought he would clean the hallway and room as promised. He then took an hour of my time to explain all the different attachments and show me the shampoo capabilities. I had another meeting but he had to get his boss here to check on his work. I said to let me know when he arrives. He did. Left my meeting and had to spend another 20 mins talking to his boss about how I didn’t want to buy anything today. He was very aggressive about the sale. As soon as he learned that I wasn’t going to buy anything- he just said “I’m going to go”. It was very abrupt. He left and I went back to my meeting.

      The other guy did eventually clean the hallway and room but he didn’t vacuum first. He just did the shampoo (which they told me creates mud if you don’t vacuum first). He left and I checked his work. He did a terrible job. Dog hair still visible and now I had wet carpet. I was really frustrated. I will NEVER buy a Kirby vacuum. It’s an absolute joke. Do not buy! Don’t even let them in. If you love the vacuum, buy a used one for 100 bucks.

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      Customer ServiceTechSales & MarketingPriceMaintenanceValue

      Reviewed Oct. 9, 2025

      The salesman came to the door. Told me they would do a full cleaning on my carpets. They only did the center of 2 stairs and made me vacuum a room to test it out. I said I wanted to think about buying it. The dude told me he hated when people said that and pressured me to buy it right now. There was two of them and I was the only one home. Stupidly I agreed. When they left I had to clean up all those test pads because they left them all over my house. I also noticed the day after they messed with the level on my vacuum so when they were comparing the vacuums my vacuum was obviously not working as well due to the level being way too high.

      The return process was horrendous. I eventually just kept calling and calling. They took the vacuum back but took my contract so I wanted a return confirmation. The man who sold me the vacuum just rolled his eyes and turned his back on me. Eventually I got them to email me a return confirmation. Suffice it to say I will never buy a vacuum from them just on principle. The vacuum is nice but not worth it because of their sketchy business model. Who knows if they’ll uphold their warranties too.

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      Reviewed Sept. 27, 2025

      I have the G4, yes over 35 years old, and is my go to for getting things clean! Yes it is heavy, I want to hate it but it cleans better than any other vacuum out there. I love the bag system! It’s super easy to maintain and the darn thing just keeps impressing me! Want your house to smell like new? Bring out the Kirby! Have window blinds, Kirby can handle it! I really want to buy my daughter one. She has allergies and this whole bagless trend is not for anyone with allergies or anyone who doesn’t want to clean everything after emptying the canister that stops sucking after one room. Good old Kirby can vacuum for days and never lose power! They need to bring back the turbo spin, I love mine for the golden glitter our golden retriever leaves behind.

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      PriceBilling

      Reviewed July 22, 2025

      Kirby salesmen came to my apartment even though there were "no soliciting" signs posted throughout the complex. I didn't want to sign for the vacuum, but I wanted them to leave. My friend let them in and they were there when I got home from work. My friend was making payments, but died shortly after the stupid purchase. I would have never signed had they followed the rules of no soliciting. I also felt uncomfortable with two strangers being at my home; I did what I needed to do in order for them to get out of my place. I never have used the vacuum and I have no idea where it is today. I am now being sued by their company to pay over 2,000 dollars for a vacuum I have never used. Kirby disgusts me. Don't buy.

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      Sales & MarketingSales Tactics

      Reviewed July 15, 2025

      Kirby salesman use high pressure sales tactics. They are scamming you. Never let them in your house. I hope they go bankrupt. The better business bureau should get involved. I can't believe what crooks they are.

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      Kirby author review by Sandy Baker

      The Kirby Company is a division of the Scott Fetzer Company, which was founded in 1914. It is named after Jim Kirby, who designed the company's early vacuum cleaners.

      • Scheduled demonstrations: Potential buyers can schedule demonstrations to help them decide whether they want to own Kirby vacuums.

      • Useful tools: Kirby home care systems have tools that let them convert into everything from air pumps to carpet shampoo systems.

      • Customer service: Kirby offers a wide range of customer services, including online how-to videos and phone support.

      • Limited warranty: All Kirby vacuums come with three-year limited warranties.

      • Maintenance services: Rebuild and maintenance services are available to lengthen the life of Kirby vacuums.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Kirby Vacuum Cleaners Company Information

      Company Name:
      Kirby
      Year Founded:
      1914
      Address:
      1920 West 114th Street
      City:
      Cleveland
      State/Province:
      OH
      Postal Code:
      44102
      Country:
      United States
      Website:
      www.kirby.com