Kirby Vacuum Cleaners

3-Day Return Policy

Kirby Vacuum Cleaners • In-Home Demonstration • Three-day Return Policy • "Trade-In" Policy • Warranty Service • Poor Quality • Elderly & Infirm • Home Alone • Neighborhood Pests • U.K. Complaints • South Africa Complaints • Andrew's Kirby Adventure --- • Kirby Sweeps Up in West Virginia • Arizona Sues Kirby Distributors • Kirby Salesman Arrested • Salesmen Respond

Denise of Jaffrey, NH (12/9/05)
I can't get anyone on the phone at Kirby. I had a home demonstration and was told I had 3 days to decide if I wanted it. I called them back in two days but was bullied into keeping it.

Three months later, I can't get anyone to answer the phone at Kirby. I called the finance company and their reply was, "sorry, three days were up a long time ago. Nothing we can do". I do not want to default, but there are no choices.

Damages: I will be stuck paying for this machine for the next two years and the machine is not worth the money.

Cathy of San Jose, CA (11/28/05)
A male sales person banged on my door and showed me a flyer advertising a *Free* carpet cleaning. I asked about setting up an appointment but he said "Hold on, I'll be right back" and ran across the street to get his associate. They quickly grabbed boxes and started bringing them into my house.

I told them I was in the middle of making dinner but they claimed it would only take a few minutes. The saleswoman started to vacuum sections on my living room carpet. Then they quickly started to shampoo a section of my living room carpet.

They told me about the THREE day return policy so I let them leave the thing at my house figuring I'd give it a shot to decide if I wanted to really keep it as an investment in my children's health. When I was ready to try to shampoo my living room carpet one of the most important components was not with the unit. It took TWO days to get that item to me and now I find out that another item needed to clean hardwood floors was not in the package.

Damages: $1345 is a great deal of money to spend on a device that does not do the job. I feel railroaded and think they took advantage of my children's health issues to make a sale.

Mary of Cape Coral, FL (11/28/05)
I had some sales people come to my home and give me, what I now realize, was a total power sell. I had just had a baby, and was stuck in the house all day, so having some adult company was welcome...and I realize now, pathetic.

I thought they were going to clean my house for free, because they said they would, but they never did. I was left with a $1500 albatross that I'm terrified of using because it costs so much. I didn't realize how overwhelming the price was until the loan company called and reality hit that I had just bought a $1500 vacuum. That was when I found a packet they left with a three day return policy disclosure. I was never told I only had 3 days to return it.

Kirby told me that the State of Florida does not allow them to take back machines sold in homes.

Stephen of Idaho Falls, ID (11/23/05)
First the Kirby salesman promises it will be a SHORT presentation. Four hours later the guy finally finishes his demonstration and his boss shows up. He tries to make me feel like if I don't buy his vacuum I am a terrible father to my kids by allowing them to play in filth. He ends up walking away with a check. The next day I canceled and they came a week later to pick up the vacuum. I was told they already cashed my check and would send my money back when they got back to their office.

It's been a month and can't get a human to even pick up the phone when I call. I guess I should have come to this site to see what they were like before I agreed to let them in my home.

Dianne of Grand Ledge, MI (11/6/05)
On Friday Feb. 6, 2004, my wife purchased a Kirby Sweeper. On Monday Feb. 8th we canceled the contract by registered mail with receipt requested. Then the games began.

A-3 picked up the sweeper on Feb. 26, 2004 and said our credit card would be credited. That was never done. After many calls and promises, we gave up and wrote Master Card only to find out the 60-day window had passed.

We contacted the Michigan Attorney Generals Office. They wrote letters to A-3 with no results.

Then we contacted the UAW/Gm Legal Services. They sued and got a judgment for the original $1690 plus $250 as punishment. When the Sheriff's deputy went to serve the judgment, he said they didn't have anything to seize to satisfy the judgment.

We are at a loss as to what to do.

Ruth of Portsmouth, VA (11/5/05)
In exchange for a demonstration of the Kirby vacuum cleaner, I was supposed to get a free car vac. When the salespeople packed up to leave they took the free vac and didn't give me any way to get in touch with them. The salesman said he was doing this in exchange for college credits.

Bruce of Haynesville LA (12/17/00):
This guy named Calvin kept coming to our home wanting to demonstrate this Kirby machine. My husband finally let him in on 9-27-2000. This guy repeatedly kept pressuring us ... saying that he was trying to get enough sales to enter this contest for a new Corvette. He said that we could try it for three months on a no-risk trial basis and if we decided we didn't want to keep it, call him, and he would come and get it, no questions asked.

Well, three DAYS later, I told my husband it wasn't what we needed and we called Calvin repeatly; no response. We called Kirby; no response. Now we are stuck with this so-called great vacuum and we don't want it. We have called and called and remained nice to this day.

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