Sears Home Central

January 2002, we had Sears come out to reface our kitchen cabinets and install a new counter ($8,191.00). In 2004, the counter had falling apart due to not being properly glued. We had to give Sears $2,200.00 to replace the counter. In 2008, we contacted Sears again because the facing was coming off the doors and drawers. They wanted $100.00 just to walk in our house to look at them. We had a 10 year limited warranty. They refused to waive the 100.00 when we told them what was happening to our cabinets. They also told us the contractor that installed our cabinets was not longer with them, and they wasn't much they were going to be able to do for us.

We contacted them again in 2011 because the cabinets were getting worse. They agreed to come out as long as we gave them $70.00, which we did. The gentleman that came out said these were the worst he had ever seen, and agreed it was a manufacturer defect. It took almost 5 weeks for Sears to get back to us. They told us they needed $930.00 to come out and fix them. They refused to tell us what they are going to do for the $930.00. We have contacted the Corporate office and they will not give us the answer either. They told us our case is closed because we are not giving them more money. We have paid $10,400.00 to Sears for cabinet refacing that did not last. We could have had brand new cabinets put in for that for much less. We have asked the Corporate office who we can contact to get this resolved, but they are ignoring us.

Tommy ** was sent to me to help me pick out a roof (re-shingle) and I chose Sears because I knew nothing about roofs and was so certain they had integrity. Tommy ** got out of his car waving a coupon for $500.00 off if I bought a roof today and then got out all of his salesman equipment and the first thing he did was try to sell me a $12,500.00 roof. I only paid $14,900.00 for my house but I trusted him that that is what roofs cost for my house if I choose the fancy shingle. I have a very small, two flat sided one story house, not even a bump that would make it difficult!

He then tried to sell me a ten thousand and 8 thousand dollar roof and it seemed he was saying that it those are my choices. So I said ok, I will go with the cheapest one I can get - the $8,000 roof with three flap shingles. He wrote up the paper work and he wrote a number that looked funny to me. I asked and he gave me a bunch of rhetoric saying, "Oh, with the coupon, I will send in with the paper work. It will all work out." The number $8547.00, I saw the $500.00 because of the coupon and thought well maybe and he even took out a calculator and did something and the number he showed me was $7500.00 which would be the total with the 500.00 coupon for the $8000.00 roof (he was using the coupon to confuse me). He said, "Oh, this is just the way we have to write them, the numbers will all look right in the end." Well the number didn't come out right! He will not return my calls but he made out the number that I believe would be for a $10,000.00 roof and I trusted him!

I am a disabled woman who lives alone, perfect for him. I trusted him because he works for Sears! Sears will not listen to what I say because I signed the paperwork. They won't listen to how I got swindled to make me sign the paper- the $8000.00 roof was a con in the first place. This roof should cost about $4500.00. I trusted Sears. I have been defrauded so many times by private people. This man is a crook and he owes me $1,047.00 at least seeing that even $8,000.00 for this roof is ridiculous and he told me that's what it would cost for this (simple!) roof. The new shingles have problems as well but the contractor was very disrespectful and just dismissed me so I just let it go. He is never going to do anything. I call Tommy ** everyday and ask him to explain the numbers to me and he won't return my calls. If he were a professional and had not done anything wrong, why won't he discuss it with me?

On 12/15/2011, Sears Home Services installed new HVAC, to include heat pump, air handler, return duct, & thermostat (by subcontractor 1 Stop Mechanical Inc). for : $10,779.40 - including a 5 year Master Protection Plan.

12/20/2011: Fairfax County VA Inpector inspected installation and advised the following: "60 amp fuse used outside instead of 40 amp fuse, contractor must fix then inspector will re-inspect"

12/22/2011: Contractor replaced fuse, Fairfax County VA Inpector re-inspected and approved.

01/18/2012: Early evening (approximately 4pm) heat not working. I contacted Sears in an attempt to use the Master Protection Plan I had purchased and was transferred multiple times and hung up on. I was told that no one would come to reapir the heat pump even though I advised that the temperature was already in the 30's and was going down to the 20's overnight and that I have a one year old daughter in the home.

Approximately an hour after my initial phone call I was contacted by subcontractor Bob from 1 Stop Mechanical Inc who made an unsuccessful attempt to troubleshoot the problem over the telephone. Bob told me to turn on my stove in order to heat my home because he would not come until the next day. I again spent more than an hour on the telephone being transferred to different departments.

I vehemently requested that someone come reapair the unit that evening but to no avail. I advised Sears that there were other local HVAC repair companies willing to make what was now an after hours service call and I was told that that would void my warranty with Sears. I was told that Bob would come to make the repair sometime the following morning and that I should purchase a space heater (from Sears) and that I would be reimbursed by Sears - I did not do this because I already own a space heater. I placed my own space heater in my one year old daughters room in an attempt to fight the below freezing temperatures.

01/19/2012: I had to take the day off from work in order to attempt to heat my kitchen to above freezing so that my wife and I could feed my one year old daughter and to wait for 1 Stop Mechanical Inc to arrive and repair the unit. After enduring a night of below freezing temperatures (low of 24) 1 Stop Mechanical Inc arrived to repair the unit at approximately 8am. 1 Stop Mechanical Inc advised me that the main fuse in the air handler unit had failed and they repalced the fuse.

1 Stop Mechanical Inc provided no explaination as to why the fuse had failed (please note the fuse issues at installation as noted earlier). 1 Stop Mechanical Inc told me that I could have swapped out the main fuse with the secondary fuse in order to get the unit working the previous night, to which I asked them why they didn't suggest that when we were on the phone - I could have kept me home warm until they came to make the repair.

After 1 Stop Mechanical Inc completed the repair I again contacted Sears. I cancelled the Master Protection Plan due to lack of services and was refunded the $1,227.40. I eventually spoke with Sears Washington, DC District General Manager Steve Jolles (240-631-9525) to advise him of the situation. Mr. Jolles gave no consolation, only a half-hearted appology and asked that I give Sears another chance.

I cannot believe that Sears would leave a family with a one year old without heat overnight in below freezing temperatures. I am still uncertain about the installation and quality of service and equipment provided by Sears and their sub-contractors. I would like Sears to refund my $10,779.40 so that I may have another, more reputable company check my homes HVAC system and make any necassary repairs or replacements and also to perform any future repairs.

I purchased a Dell computer from Sears online on the 29th of Dec. 2011. I have an e-mail here of the item I bought. It was suppose to be delivered on the 6th of Jan.2012. I never received it. I e-mailed Sears; they e-mailed me back asking me to wait 5-7 days. I waited, e-mailed them again, same answer again, I need wait 5-7 days. So I called the lady I talked to and told me she would just cancel the order for me and have my money put into my bank account in 5 days. Since then, I have received e-mail saying I have to give them more days and no money was returned. I have about 5 e-mails all saying, wait; it is now a month since I ordered the computer, still no refund or computer. I must say, I will never order from them again. Thank you.

Driving to work Wednesday, 7 December 2011, from Minneapolis to Burnsville Minnesota along HWY 35W south, at 8:50 AM, a driver in a Sears delivery truck with the name Koch on the drivers door tailgated me during the entire 10 mile drive. I was in the fast lane. The speed limit was 65 miles per hour, and I was driving 70. He pulled behind me and tailgated (5 to 10 feet) the entire drive. There were multiple opportunities for him to go around, but he never did. I did nothing to provoke him. Then we both exited off 35W onto HWY 42 west bound. He got into the Burnhaven drive exit lane behind me. Then he pulled out of the exit lane alongside me, and made obscene gestures through the window. After his light went green he did not move, holding up other cars at the light, as he made insulting gestures at me. Then he finally drove off. This kind of driving reflects very badly on your company, and was witnessed by many other drivers.

I'd like to know why Sears didn't care three years ago, when my elderly parents had their (very) small kitchen, remodeled by Sears. Sears delivered the wrong kitchen counter tops (the correct ones should have been beveled and were square), and told my mother it would take another month to get the correct ones in. My parents paid eighteen thousand dollars for this mess of a remodeling job, and the aforementioned price didn't include appliances, electrical, and plumbing or the flooring, which my parents bought and/or had installed separately. My parents believed in Sears, and Sears failed to provide a quality job.

The kitchen is now three years old, and falling apart, and believe me when I say, it's been treated with utmost care. Everything Sears did was cheap and poorly done: glued on laminated counter tops, and backsplashes (the glue is everywhere and the backsplashes are coming off), poor quality cabinets, etc.

I don't even know where to start. In my home, I have all Sears appliances. I have always bought Sears, but I'm having second thoughts on that, due to the services I'm getting. I guess I'll start with my oven. I called Sears for a repair date to come and fix it. On the first day they were scheduled to come, the guy didn't show up five min. before he was supposed to arrive. I got a call that he went home with some problem, so they gave me another date,weeks ahead. Finally that day came. I got a call from someone who asked me once again what was wrong with the oven. Twenty minutes before he was supposed to show up, he said on the phone that he needed a different part and would not be able to do it that day.

Finally, after over a month, I did get it fixed. But a few months later, the same part needed to be replaced. I was so unhappy. So I called for another appointment. I waited all day for him to show up. At 2:30, I had to pick up my daughter, so I wrote a note on door that stated I'll be back in 5 minutes. And yes, you guessed it. He came and left a note to rebook an appointment. I guess he couldn't wait for us for 5 min. I called again, and weeks later, I waited all day for him. Five minutes before the end of the day, once again I was told three stories. He went home sick, jobs ran late, and didn't have someone to knew how to fix the stove in the area. And yes they *** up once again and my next date is not until the 2nd of this month. I'm just getting so fed up.

That's not the best part as I'm waiting over a month for service for my stove and not getting anywhere. My new refrigerator I just bought at Sears had stopped freezing ice. I called, and told them I have a service date and if they could send someone that could fix both. But of course, I needed another day. I can't wait to see all the *** on waiting for that. So that is my story. Pleas help - I'm getting so fed up! This not my only letter - Im writing many more to consumer affairs and complain agencies. Thanks for your time.

This company has an extremely poor service. We received an offer to add siding to our home in 2008. I have been unable to communicate our dissatisfaction due to illness; however, I completed the survey when we received it. There, I outlined the poor subcontractors they sent to our home. They left materials on the first visit and we felt an obligation to protect them. They did not arrive on time due to the crew leader's attention to a "personal" issue--his cell phone had been disconnected. They did a good job with the siding; I will give them credit for that. But the cleanup was unforgivable. I am still finding white nails in our yard. They left shards of siding, nails, debris and parts everywhere.

We tried and tried to contact Sears and they never responded. However, it is now 2011, and since we did not pay our account in full before the terms (pay before the deferred interest is added), we are still paying on this account. We have made payments in excess of $1,100.00 for all of this time on a limit of $6,800.00. The total cost did not even equal our balance on the job but they have never bothered to do a followup or answer our complaints. They suckered us with the smooth sales pitch and it is just horrible. We have never missed a payment either.

Never deal with these guys! Their products are like the old '60s Sears but their customer service and support (let alone the crews that they unleash upon you), stink! Consider hiring a company that may cost a little more but guarantees the total package. Sears won't deliver that for you. I am still regretting that we ever opened our front door.

We called in a service order (No. **). They convinced my wife to buy a service contract rather than pay for the service call because it would be less money: $225. It turns out the the bill only came to $157.48. They said the technician would be out between 8:00AM and 11:00AM, but the tech didn't show up until 1:00PM.

After the technician left, the dishwasher ran and it started leaking heavily in the basement. Sears Home Services was contacted by my wife and the tech on duty told her that all their technicians had gone home and there was nothing they could do.

Sears is remodeling our kitchen. We were severely overcharged for a very basic kitchen. The contractors have caused much damage to our home during home improvement renovations. We have no appliances, and it is costing us a fortune to eat out every night for the past two weeks. The project was supposed to be completed in three days, and it has been three weeks so far. The contractors have not fixed any damages that were caused to our home.

We have called our designer, Richard **, three times almost two weeks ago with no response. I have called the project manager Jason ** two days ago with more problems, and he has not responded to us at all. Our kitchen is a complete mess, and we are being highly inconvenienced. We are being avoided and ignored by Sears. They do not keep in touch with us or contact us. They have to be prompted, or we do not hear from them. We were severely overcharged for a very basic kitchen, and would like this issue investigated in depth. We are very unhappy and disparaged over this situation. I have several photographs that were taken before and after our renovations. I will provide these photos upon request

Our refrigirator went out and we called for service on 6-27-11 our service date was 7-5-11. We could not get any one here to service the appliance before this so we waited a week using a cooler on our patio for a refrigirator. Our appt. was between 8 & 12:00, our repair man called and said he would be in a 1/2 hour and that was at 4:00pm, and finally arrived at 5:00pm. Now we have to wait another two week for them to order a compressor, have it delivered and installed. This whole mess is going to cost them over $800.00. In the mean time I am still using a cooler on my patio. What kind of BS is this. I want my fridge fixed or replaced now, not another two weeks. Sears has turned into a company that could care less what the people that buy your items go through. My next step is to get legal attention to this matter and contact the Better business bureau

I signed a contract with a Sears Rep., William **, on 6-10-11 to have the trim work on my home and carport replaced. This was after he did an estimate of the work to be done. Mr. ** stated this estimate was on the "high end" and if everything went well, I could expect a reduction on the cost at the end of the job. Mr. ** also stated that the if the work exceeded his estimate, Sears would be held responsible for the cost. He estimated the work to take approx. one to two days to complete. ** stated that my contact person with Sears, if I had any problems or concerns, would be a Mr. Don ** at **.

** stated the work should begin by Tuesday 6-21-11. ** stated I would also receive a $800.00 rebate check at the end of the job to be used any way I wanted. At this time we made finance plans and I gave him a check for $6000.00 which was over half the total cost of the job. On or about 6-17-11 Don ** left me a message stating his crew was finishing up a job and would it be OK to start work on my house beginning on 6-23-11. I called him back and left a message stating this would be OK. On 6-23-11 two men showed up at my home and stated they needed to take some measurements before they could start to work. After about 30 mins. and I checked on them and was told this job would take about 5-7 days. I explained to them this was OK with me that I was retired and not in a hurry.

They left without any further conversation. Several days went by and I had not heard from anyone with Sears. I called Don ** four or five times and left messages for him to call me. He never called. I called his sup., Mr. **-**-and left a message. He never returned my call. I called Mr. ** and stated to him I was getting pretty upset over no one returning my calls and if there was any problems. He stated there where some "slight problems" that was his fault and he would have them resolved and get the work started soon. On 6-30-11 I received a call from a Sears rep. (unable to remember his name-**) and was told Sears was negating my contract due to they under estimated the cost of the job.

I did become very upset and was told that it was nothing I could do about it because their was a clause or something on the back of the contract stating Sears could void the contract even if they had made the mistake. I told the caller I would consult with someone and he said I could get a lawyer, but it would not do any good. I terminated the call at this time. I was willing to pay Sears twice what my other two estimates were to have a company like Sears to do the work and now I'm finding out what kind of company Sears is really like. I wish I had rights as a customer to have Sears make good on a contract I signed in good faith, but it appears that company's like Sears could care less about their customers.

With much regret NOW, back in June 2010 we purchased a $10K HVAC system to replace our 14 yr old system for our home. It worked well up until 16 June 2011. It took tremendous effort to get a technician out to diagnose the system. We live in Texas, the temps have reach 100 degrees or higher since the first of June. We've been w/o the system for two weeks and still get no satisfaction from the service dept. Their lack of concern apalls me! Your service dept claims that parts were backordered (as of 23 June) and they can't tell me what the status is because they claim they are IN TRANSIT.

Do not use Sears Home Improvement Co. for any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independent contractors.

That being said, I will tell my story: I just bought a house and was in the process of updating a lot of things, including installing a central air system -- the house had none, but had a forced hot-air furnace with duct work in place. I interviewed 3 contractor companies for installing a central air system to my forced hot-air furnace. Sears was the most competitive so I signed with them.

Next step, they sent in a local contractor (not a Sears employee) to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up to the bedrooms (custom split level home with 4 floors instead of the usual 3).

Sears sent the sales people back in. They tested my system and said that I had a 2-speed blower on the furnace and that it should work. I demanded that the local contractor come back to assure me as to what the salesman said was true. The said contractor tested the 2-speed blower in my system and said that it still wouldn't work. I asked what about a booster motor that could be put on the 2 vents that were the problem (one vent already had one that didn't work, thus the recommendation on my part). He said that it would work so we scheduled when the job was to start.

Installation took the better part of the day. I added a de-humidifier, which was installed and they also installed a separate condensation evaporator unit.

In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on Thursday, in time for my company from South Carolina to visit during the memorial day weekend.

On Thursday night, sleeping was terrible. It was hot. I checked the unit and it wasn't working and the breaker in the fuse box was tripped.

I called Sears on Friday morning and they sent the installation contractor back that same morning. He checked out the system and said that everything was working well. Off he goes.

Late Friday morning, my wife and I, together with the guests went visiting (left the air on) and came back about 6:30 pm. The house was a sauna because we closed all of the windows. I tried every number I was given for Sears Home Improvement, left messages everywhere but could not get to speak with one person. I even tried all numbers again on Saturday. Nothing. My wife was so frustrated she left nasty messages on all the phone numbers Sears gave us... Nothing. We were stuck with a central air system that didn't work on the hottest weekend this year. Even with all the windows open, it still was 85 degrees in the house.

Memorial weekend was ruined due to the heat because Sears has no emergency weekend telephone numbers.

Adding insult to injury, a contractor came on Tuesday afternoon (after the holiday weekend was over) and replaced the condensation evaporator unit which he thought was the problem. The unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water (and a lot of damage to miscellaneous items stored because we were still moving in and the inside of the house was being painted). It seems that the condensation evaporator unit was leaking water all over the basement. After the clean up and throwing out of the damaged stuff, my wife put a pail underneath the CE unit.

The contractor is back (scratching his head) since everything checks out. Long story longer, the electrician was supposed to run a hardwired line to the CE unit but instead plugged it into one of the receptacles in the basement. This receptacle worked when you turned on the basement light but didn't work when it was turned off. How stupid it was not to check everything. This whole process was a comedy of errors and omissions. The fact still remains; Sears Home Improvement Company is not good and if you need them over a weekend, forget it. Don't give them the job.

Update (6/29/2011): Sears Laugh for the Day: I spoke with the Social Media Department and they offered me a $100 Sears Gift Card. What a joke.

The hot water heater that I purchased at Sears six years ago suddenly stopped working. It was not producing any hot water. I read my warranty and called Sears for a service visit. I was told that they could not come to my house for a full seven days. I explained that I am pregnant and I have two little girls in my home. I was transferred a minimum of three times and told my story each time to no avail. I waited a week for the service technician. When he arrived he informed me that he did not have the part that I needed in his truck, that I would need to order it, they arrange another service call. He also stated that the part was no longer under warranty, even though it stated clearly on the hot water heater itself that the part was under warranty for nine year. They he asked for payment for the service visit and the part.

I refused to pay him or allow him to leave until I spoke to someone at Sears and questioned everything. It took more that 1 hour with multiple transfers and hang ups before it was confirmed that the part was indeed under warranty but that I could not have it installed for another week. I was going to be without hot water for over two weeks. I explained that this was unacceptable but NO ONE was able to help me. All I was told was that I was an emergency but I would still take another week. I gave the serviceman a personal check for the visit and put a hold on it as soon as he left because it was truly subpar service. This man was trying to collect almost three hundred dollars from me for parts, labor and a service visit when he was clearly incorrect and later told me he just didn't check his computer screen correctly.

I did all of the work to get the part, settle the warranty issues and set up the service appointment. Which I later cancelled and had a private contractor handle the issue for me. I will never buy another Sears product again, sadly because the products are fine but the service is terrible. I was treated very poorly and the time and phone calls it takes to get something done is ridiculous. I have told everyone that I know to never buy at Sears again because of how poor the service is handled.

I called on a mattress warranty & have been dealing with Brian for months. 1st he wanted pictures of the mattress, which he received then I received a call today after months of waiting that they would not honor the warranty, but I was told they would. We have had 2 mattresses in 4 years. They both were junk within 4 months, sagging, springs etc. We had to travel 260 miles round trip to pick up the mattress.

My water heater stopped working and it has a parts warranty for nine years. I called Sears and made the first appointment for two days from when I called. However, initially I called the parts department to see how much the thermocoupler assembly would cost and they said $43.00 but it would take until June 3rd and I was calling on May 24th. The gas company came over (free of charge) and said that if I had gotten the part, they would only charge $43 to install. However, I decided to let Sear's technician come over. The most I should have paid, and that would be too high, per representative on the phone was $129.

When technician came over, his computer showed $163. Also in his computer, the part showed $59 even though it cost only $43. However, if I had waited and used gas company, my charges would be under $100 total. When I complained to the technician about the price, he said that he had no control and if I want to cancel his service and go other route, he still would have to charge me $70 travel charge.

In every way, we are getting scammed; over phone one price and when they come over another.

I purchased a Sterns & Foster, the best one in the store and paid $1542.48 on 1/28/11. On May 3, 2011, I noticed a large bulge on the right side of the mattress. It appears that the spring is broken. We are average in weight.

I have every receipt they required except that I cut off the law tag on the mattress but not on the box spring. I have the green tag that Sears puts on the mattress. Sears states my warranty is void because I do not have the law tag on the mattress. They have also asked me to photograph the bulge and measure it. To photograph the frame means lifting the mattress and box spring. Which means with my bad back I could injure myself. Plus they will charge me a $70.00 fee for pick of the defective mattress.

This is a defect in the mattress. Why should I have to go through all this? I thought by shopping at Sears and buying a Sterns and Foster I would avoid problems. I am putting in a complaint about Sears and Sterns & Foster for not helping me in the matter.

I plan to write their corporate office but, in reading other consumers complaints it looks like they do not answer customer's letter. I will go to my TV station called Eight on Your Side, Better Business Bureau. I will continue to do all I can to get satisfaction. Please help. I hope other consumers will read this before purchasing a Sterns and Foster and going to Sears.

I contacted Sears because I purchased a product they promoted, a WORX tool 18-Volt Combo Kit. I purchased it online and was not offered an extended warranty. It does not matter as I have had the product less then a year and WORX has a one year warranty.

The 18-volt batteries are holding no charge and when I tried to get them replaced, the website set-up for this through WORX said I was eligible to receive two new batteries free of charge. I put the serial numbers in as directed when I tried to order them. I went to my e-mail as directed to get the coupon code, which they said I would need when sent. Then, you just enter the coupon code and hit submit. I did all that and the system kicked me back to the WORX home page to begin again. Then, the battery page said I was not eligible because the serial numbers had already been used. I was supposed to get a confirmation of the new batteries sent to me, but never got it.

Customer service does not answer my call. I called the parts' line and they answered and said it was not their problem. They just gave me the run-around and told me to call the consumer line again. There's still no answer. I e-mailed them and it says they would respond within 24 hours. Two days have gone by and they will not answer. Nor have I received a response to the e-mail. Worst customer service I have ever seen. Sears, who sold them through their website, says that since I did not purchase the Extended Warranty through them, then it is an issue with WORX Company. They would not help by calling WORX either. Both companies play the game of it's-the-other-guys-responsibility. No customer service help there either.

I am out approximately $500.00 dollars for this set of tools and cannot get them fixed. I will now have to buy new equipment to get me though this season. That will cost me approximately another $500 or more to replace each piece. Not to mention the customer abuse I am being subjected to by this response from both WORX and Sears. I feel I just want consumers to be aware of this issue and the poor products and product support.

Bad repair on an LG washer led to house flooding, I called Sears while it was happening. I was told to do nothing, not even to shut the water off or turn it off! Someone would contact me in a few days and everything would be taken care of. Ten plus calls and 4-5 weeks still no repair man. So I paid a non-Sears, LG recommended this repair man to fix my machine. First question he had was what ** had fixed my machine? I was lucky it had not caught on fire or electrocuted me only flooded. (By the way machine was still under warranty.)

Sear's Delivery broke the new pedestal to my washer and left it in my garage until they return in a month to finish the connection of my washer. My old washer was still working but needed replacement soon. Now, I have to go to a laundry mat to wash clothes. Sear's Delivery left a mess for my wife to clean up and she had to ask for shipping bolt before they left. The bolts are needed, if you ever move to not void your warranty.

Sear's Delivery are to preform the below services on the wash they delivered. They did not honor the delivery service. The drain line was not connected I was told I had to do that part. The machine was not checked to see if it was level. I am not sure if they even had a level in the truck. They short cycle test was not preformed to check for leaks, with all the water on the floor who could tell what was leaking.

I am so disappointed in Sears warranty and customers service. I could not imagine that can happen in a country like Canada! My story is very simple and straight. I bought a high end Mattress (Sealy Posturepedic) just thinking that sleep is the most important thing in our lives to get yourself ready for the next day and I paid through my mouth and nose to buy that Mattress and salesman (Liar, A BIG Liar) told me that this mattress has 10 or 20 years warranty if it sags or bulge or anything goes wrong with the mattress. After buying that mattress, in 4 months it has started bugling and sagging from the sides.

I got backache for the first time in my life. I called Sears customers service (most ill-mannered service reps). They just don't abuse you. They say everything just to force you to end up the call. Anyways, according to their report, the mattress doesn't have 2 inch depression so they can't do anything. Can you beat that? I am having back pain because of the mattress and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress. I mean that's a limit. Then they simply refuse to change or repair the mattress no matter how bad backache I have! My wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor because of the pain. That's so outrageous. I belong to India (a third world developing country) but sorry to say even that doesn't happen there. There is no honesty in Sears people. They are simply robbers and liars. Never purchase anything from them

On 9/19/2008, I signed an agreement with sales person Art K of Sear's Home Improvement (from Rochester, NY office?) to replace my boiler that was about 45 years old. I also paid for an extended service agreement that included maintenance and repairs. The boiler is a Dunkirk sold as a Kenmore 105K BTU PWX series (Plymouth Extreme).

I was assured it was a very good boiler. The installation was to take place on October 3, 2008 but ended up being a two week ordeal with a person who did not seem to know what he was doing. I checked in on him once and told him he installed a valve the wrong way, and he disagreed, well guess what it was, and water was all over my utility room along now with all the remains from the previous boiler and his installation (Except the main part, the boiler, he even left the old expansion tank, which I later removed by myself with not much trouble at all--despite him saying it was stuck there. ) that he failed to pick up floating in it.

After leaving and making sure the boiler was working, I asked for a manual. He gave me a pile of paperwork related to everything except the boiler. He said he would look in his van one more time, and said one would be sent to me. By this time it is mid October, and this guy was was not very professional in dress, or demeanor. I asked to be shown how to relight the pilot light etc., and he said that next year when they did the service they would take care of that. Then I found out why.

He left, and my utility room still had garbage from the old boiler water everywhere, and the front the boiler was burnt from his torch, and there was a leak at the joint just above my expansion tank. We cleaned up the mess ourselves. Also he never had me sign a completion agreement. He just left. Round two: I want the leaky pipe fixed. After several phone calls in which the leak, etc. was explained to Bruce **, Tom **, Steve **, Laurie, Susan, etc. I was told the same person would come back to fix the leaky pipe, and I requested a different person. This happened sometime in December as it was not a top priority. Finally someone came, but no manual and they put a sticker over the burn on the front of the boiler, how cute.

The season ended and still no manual. I had to find one on the Internet to figure how to shut the system down. Round Three: I call to ask for regular service in September 2009. In third week of October, someone came. Person was very nice, told me to leave pilot on all summer to keep burner from rusting. Boiler works for winter season 2009. Round Four: Call for service in September 2010 early, someone comes and services, and everything checks out OK. Days later boiler fails. I call and they told me sorry I have to wait a week. No heat, and outside temps near freezing at night.

Technician comes and says he has to order parts also says it is not the boiler that failed, so I should pay. It is the overfill shut off and it had an electrical short. Huh, and the boiler does not run without it? So he says, "OK, you don't have to pay," but I will need to come back next week with parts because of no openings. Finally, boiler is working again. For a while. Round Five: Yesterday boiler again fails. Same symptoms. Call Sears, and woman on phone gives me an appointment of Friday (it is Saturday), and says I can call Monday and every day to hope for a cancellation. It is 22 degrees out. I have no heat. I told her I will call someone else, and she tells me it will void my agreement if anyone else touches it. No heat in Central New York in December? I call around and discover: Sears is known for poor installers, no names on trucks, subcontractors.

Dunkirk is one of the worse boilers sold---this model was discontinued the year I purchased it. Art said it had a 20 year warranty but failed to mention as I found out yesterday doing research that it is only for one part of the boiler.

That the original leak although very slow has continued enough to leave a rust circle on my expansion tank, which may or may not eat all the way through--future problem? No one from Sears told me to turn my thermostats off including the woman from Sears on the phone who said I don't know why your pumps are hot. She said turn off the electricity to the boiler. A real plumber (not form Sears) on the phone told me to turn off your thermostats. So, back to the boiler situation and the service agreement. I want to be compensated for the repair person who will come on Monday because he said he will have to get parts to fix it and all these places are closed on Sunday, (reason being he doesn't keep Dunkirk parts with him, and likely none of the other places in our area do as they don't carry them because they are bad reputation boilers) and the balance of the service agreement all three years.

In his opinion, I was bamboozled and ripped off. I have completely paid for this boiler, so no recourse there. I want a new expansion tank before this one fails, and the leaky pipe fixed. I wish I had a full refund for the boiler. I have been up since 3AM freezing. Plus, what if my pipes freeze and break? What about my dog and cat and children? Overall in my opinion, Sears should be ashamed of themselves as a company. Freezing in Marcellus.

Sears room air cleaner purchased was, as so many items are at Sears, discontinued. Needed replacement filters. Was advised they had to be purchased from the Home Central Parts & Repair facility in El Cajon, CA facility. Drove there and was told they didn't carry them. Would have to be ordered from the manufacturer. Order placed and paid for by credit card. Told filters would arrive within 7 days. That was 11/22/10.

Since filters hadn't been received, called the El Cajon facility. Held for 6 minutes, only to find out that department couldn't tell me anything. Transferred, held another 8 minutes. Woman couldn't understand me. I could hardly understand her (not only a language barrier, but lots of distortion on the line; guess the rep wasn't local). The whole conversation was a frustrating comedy of errors. She put me on hold three different times, trying to find the order. At the 26th minute mark, she disconnected the call. I didn't bother to try again.

On October 27th my pilot light on my water heater went out. I called Sears Home Central about the problem and they scheduled a technician to come out between 1-5 pm on October 28, 2010. I took the time off to be at home (I am an hourly employee) to wait for the technician. The technician finally showed up at 6:45 pm and after looking at the problem he stated that it was either a thermo couple problem or a gas valve problem.

He said he had no parts for this; the parts were on his other truck, which was broken down. He said he would be back on Friday morning October 29, 2010, between 8 and 10 am, to fix the problem. He did not show up. I called Sears Home Central back to discover that the dispatcher scheduled the return appointment for Wednesday November 3 between 10 and 2. I was a little frustrated for the lack of follow up and response.

I am now out at least 8 hours of wages due to this not to mention the problem of not having a water heater that works in my family of 4. I am a little helpless in this situation and I am not sure where to turn other than write this complaint email. This does not bode well for me buying another Sears product at this point. I lost hourly wages.

They gutted out my kitchen. Measurements were incorrect. They never showed. I'm concerned for me my 3 kids and handicapped husband. The project is expensive and has been a disaster since a not as reliable company was wrong.

The associate ordered the wrong part. When I returned it, she said I can't get my shipping charges back. Since when do I have to pay for your associate's mistake? I argued with them and got 0 satisfactions. I'm just shocked of the unethical practices of this business.

I purchased a Sears rear engine riding mower. This mower was apparently made by Murray. The unit is excellent, but it is so loud that it is necessary to wear hearing protection when being used. I am sure this mower will cause hearing damage and exceeds the safe decibel level. I tried to find a solution to this problem, but apparently there is none. I would like to exchange this unit for a less loud mower. It caused hearing damage and tinnitus.

I made a contract for replacing windows on June 29. The contract says that the work will start and will be completed by approximately 4-5 weeks. The project coordinator called me and told me that the windows are coming on July 29 and installation on July 30. The day before the installation day, a contractor, the Sears sales person sent me, came and made my kitchen window wider because I'll have a bigger bay window. Later that day, Sears called me and told me that they didn't get the windows and I have to wait another 2 weeks.

I'm supposed to get windows installed on August 13 but until then I have to live without windows in my kitchen. There are two pieces of old thin plywood on to cover the big window opening but they are easy to remove and easy to brake into my house. I can't leave my house for 2 weeks because of this unsecure situation and I had to cancel most of my plans including camping out. Moreover, the contractor, the Sears sales person sent me, was an under-the-table contractor. After finishing his job (to widen the window opening), he asked me to pay $750 by cash and I asked him to pay by check, but he told me that that is his second job and under-the-table job. I had to go to bank with him and pay that by cash. I asked him to give me a receipt but of course, he can't because that was his under-the-table job. He gave me his business flyer and I finally knew his name, Bill ** (CA Lic. **).

I talked to Sears sales manager (Rigo **) about his worker (Robert **) sent me an under-the-table contractor and Sears broke the promise. The manager was supposed to talk to a general manager and call me back, but I don't hear anything (I left message few times). I think they are trying to hush up the scandal for their employee (sales person).

This is what I am very mad about. Once Sears promised me to install windows on July 30 and I took 2 days off from work to prepare (move furniture away from windows and widen the window width) and they broke the promise. I had to change all my plans because of the unsecured opening in the kitchen. Sears sales person sent me an under-the-table contractor (scary looking big guy) who asked me to pay cash and had to go to bank with him.

I asked the project coordinator how sure they get my windows on August 13, they not 100% sure. I think I have a right to claim some compensation for my inconvenience and emotional shock. I learned that paying extra money for their "brand name" is just wasting money. I should go with a local window company.

I purchased a Kenmore Power Miser 9 Gas water heater from the Sears store above approximately in 2005. Within the first year, I already had started to have issues with this tank. One of the main issues of the heater is that it turns off randomly on its own and I have contacted Sears about this problem many times since the heater has warranty and many Sears' repairmen have been at my residence trying to repair the tank. Every time they say they repaired it, the issue always comes back again. Lately, the heater has been shutting off on its own about 3-4 times a day.

I bought a Lucida Mattress, a Box Spring and a Bed Frame and the delivery date was supposed to be on 07/20/10 but was delivered on 07/27/10, and our Grandson was the one who received it. He is only 15 years.The Mattress and the Box spring had spots Like oil, and we didn't received the bed frame. We called them and they have not done nothing. We have the receipts and the payment receipts. We would like for them to reimburse me for what I paid. Total was 968.98 since they never exchange and never received the bed frame. We tried to reason with them but to no solution. Thanks.

I had cabinet refacing done on my kitchen cabinets by Sears in 2001. I had a 10 years warranty covered by Bil-Ray Aluminum Siding Co., Queens, NY. In the past year, the laminate on the cabinets has been coming away from the doors and walls of the cabinets. So I call Bi-Ray in March of this year. Called four times and left message for them. After 5 days, I received a call back from them and was informed that they no longer cover the warranty for Sears Home Improvement and that Sears Home Improvement now covers the warranty.

I called Sears Home Improvement and spoke with an Alex ** about my problem with the cabinets, He told me to fax my receipts showing I purchased the home improvement and the warranty. I faxed all. After a week, I called. On March 23, 2010, I got his mail box. I called again on 3-24-10 and spoke with Alex, and was told he did not receive the fax from me. At this time, I told him I would refax them and I told him I would mail him a copy. After I hung up, I faxed the information to him two times and then called him back to see if he received them this time. He told me he did. He told me that he needed to send someone out to do an inspection and I had to pay $70 for this. The inspection was set up for 4/13/10.

The inspection was made on 4/13/10 and I was informed by the inspector that all my doors needed to be replaced. The reason is that the glue that Sears used back in 2001 was defective. It did not hold and Sears does not use that glue now. He took photos of the doors and took one of my doors with him to match the color (white). I gave him a check for the inspection. After a few weeks now (May), Alex called me and told me he had the inspection report and they were trying to match up the color laminate and that Sears would only cover 30% of the cost because it was in its 9th year of warranty.

I called Alex on the following dates and got his mail box each time: 6/4/10, 6/8/10, 6/9/10, 6/10/10 and 6/1010. I called Sears Home Improvement's main number and spoke with the person who answered and explained everything I had done. I was informed that Alex no longer worked there and that Laura was now handling my case. I spoke with Laura and went thru everything again. She informed me that she did not have the inspection report yet and could not give me any information as of yet until she received it. I told her what Alex stated and she again told me she did not have the report back from the people that did the inspection.

After two weeks of me calling, I told again that a Shenice** would be handling my case. When I spoke with her, she told me they received the inspection report and were trying to match the color laminate. Now in June 2010, I received calls from Shenice telling me they are still trying to match color. Now in July 2010, I received a call from Alex who informed me that he was back handling my case and they are trying to match up the color (white) with a different vender. I told him that I paid to have the inspection done and have not received a copy of the report and that I would like to receive one. He told me he would send out one. I called back in middle of July and spoke again with Alex. I told him I wanted my kitchen door back and I also told him that I did not receive my inspection report. He told me he would try and find my door and send it back. They had a match for the color and would send me out a proposal for my approval. I had to call again a couple of weeks later, and again I was told the same thing from Alex. I did not get my door back until July 29th, with no inspection report, or proposal.

I called Alex again on 8/05/2010. He told me all reports were sent with the door. I told him they were not. He said he would send them to me again. I should get them on Monday the 9th or Tuesday the 10th.

I scheduled an appointment online on Thursday July 29, 2010 for repair on my Kenmore freezer; they gave me an option of many times and days and I chose Friday July 30th, between 1 and 5 pm. I then called to make sure the appointment was scheduled and the gentleman I spoke to said yes that someone would definitely be here. I had to take the afternoon off work and lost over 100 dollars in pay, only to get a call at 2:15 the day of my appointment saying no one will be coming and the next available appointment is next Friday.

I was irate and asked to speak to a supervisor who in turn told me there was nothing he could do for me. This is a terrible way to handle a business and I will never buy from or use Sears for repair ever again. I got off the phone with them and called Appliance RX and they are on their way. Sears has lost all of mine, my family's and my friend's business as far as I'm concerned. I will make sure to let everyone know about this terrible customer service.

My story is too lengthy for this area, but I will say I will never purchase another Sears appliance, Kenmore, or Frigidaire. These appliances are riddled with problems due to cheap manufacturing and made in one of the worst countries as far as quality, etc. As well, Sears customer service is the worst I have ever dealt with. They do not stand behind their products.

Never again. I am stuck with a problematic washer, dryer, and refrigerator, because Sears' policy is: You buy it, and you're stuck. Not our problem!

I had purshase a Air Conditioner for my business I really regret buying this item from Sears located Fordham Road in the bronx. They service this air conditioner back to March 2010 for not blowing cool air on hot hair. They change the termotatic an it doing the same thing again. I was giving a appointment on June 1 an they cancel the appointment at the end. Then I call an was giving an appointment on June 8 no one show up. Then I call they gave a moment on June 9 they said they call noone pick up the call which is not true I was there waiting.

Now I call June 14 an the appointment they have wont be til June 22 from 1-5pm. I very **** off with all the round around I have gotting from Sears. The time of purshase I add insurance of 220. which is really alot for the service I gotting. This matter have to be solve I **** off with the round aroung I been giving. If it happen to me who else is dealing with this problem. This will be my las purshase from Sears.Could someone look into this matter please or call me. There been days where it been hot an the fans are not working.

I live in a Senior Residence with only Seniors and Disabled persons residing here. The driver, for Sears Home Central, came into our parking lot extremely fast, so I went out and asked him politely if he could slow down while using our lot. Very feeble tenants are frequently out walking with the aid of canes, walkers or scooters. Many of these tenants are very unsteady on their feet. At the speed he came in and circled the lot, these people haven't got a chance of getting out of his way. I fear there will be a horrible disaster one day when service people feel the need to travel that fast in a parking lot. He did not take kindly to my request for him to slow down. His reply was, "I was only doing 40." The last time I looked, the maximum speed out on our street is only 50. Therefore, a speed of 40 inside a very small parking lot is ridiculous.

The plate number of the van is ** and the time was approximately 10:20 am. He is currently in the building and as I have advised the Superintendent, he is going to attempt to find him. All I'm asking is a little courtesy and respect toward our seniors that do their best to get out and do a little walking. Perhaps the driver could be advised of the danger he posed. One day, he too will be aged and unsteady. Sorry, I am unable to supply more detailed information on the Business information, but I hope the license plate will suffice and that the driver will be reprimanded.

We bought 3 large appliance from Sears in February. We had an oven delivered that was a "convection oven." I think that is the name. We had 3 delivered before anyone could tell us how to operate it. Even your service guy wasn't sure. It turned out that the pans we owned were not the type that a "magnet" could stick to, and that is how the oven works--by drawing up the heat through a magnetized bottom. To say the least, we were rather upset; and no one knew what was going on.

That took some time, and it was corrected. We were given a number of adjustments, and we were satisfied at the time. We bought a refrigerator, an oven, and a dishwasher all from Sears. We owed a total of $2,900.00+, after all was said and done. We were getting bills, and I thought they were just reminders, as we were told that we had 1 year to pay with no finance charge. I have made 3 payments of $500.00 each for a total of $1,500.00. That should leave a balance of approximately $1,400.00. But our statement keeps showing higher balances.

We were charged a $39.00 late fee, and we're also charged $3.16 for finance charge on the late fee. I talked to Reuben at Sears who sold us the appliances, and he said he would straighten things out. I want to know the total due as of right now, and I expect that the late fee and any finance charge will be waived. I am still waiting for Reuben to call me, as he said he would on Friday, the 23rd; but he never did. Please have someone check into this, and let me now the status.

We still might return all 3 items, as we have 3 months to do so, because it just seems like one error after another. I am sure we can find a competitor who would give us the same deal and treat us better. I had to make so many phone calls that it wasted hours of my time. I am sure that if his happened to you or anyone else who works at Sears, you would be shopping around for a better place for appliances.

I called Sears 3 weeks ago to fix a problem that has developed with my hot water tank. It had developed a leak and all I wanted was for Sears to fix it. It all sounds so easy, right?! I was having some remodeling work done on my house, a plumber and carpenter were able to point out the leak I couldn't find. The leak is in the hot water pipe, they said a dialectic union should have been installed between the copper and galvanized pipes. They also pointed out that the cold water connection had been cross-threaded.

When I called Sears Repair number, while talking to someone, I would be put on hold. I was disconnected 3 times. I would call back only to explain the problem all over again. Finally, I got through to someone. I was told that someone would be coming out to help me. When the person called, I told him of my problems, as he said that he didn't have any information on his computer. When he heard what the problem was, he said that he was only a technician not a plumber. I then told him not to come as after all I needed a plumber. I called Sears only to have to start all over again. It was then that I found out a technician had to come out to verify my problem. Another technician came out the next day, looked at my tank and said it was an installation problem. He in turn gave me some numbers to call.

My case was then referred to a Complaint Resolver. The Complaint Resolver wanted to know if I knew who did installation. I said Ken's Contracting Service did the work but was no longer available. The Resolver said a plumber would call within 12-24 hours. I waited the following week from Monday-Wednesday with no call. On Thursday, once again I called to explain my problem again. An email was sent to my Complaint person and he would return my call. He did so on Friday. He said that he had no paperwork from the technician that had come out did I have any. I said, "No, the technician didn't leave me any paperwork." I reminded him he had said the Friday before that someone would call in 12-24 hours. He replied that he never said that.

Then he told me someone would be calling within 24-48 hours. Oh boy, what fun! Today, the leak is no longer an occasional drip but a semi-fast leak. One more call resulted in a second person coming out. We found out that he is a technician. He told us it is a plumbing problem. I am to be responsible to get a plumber to fix the improper installation. Warranty on the installation was for a year. It appeared to him that the cross-threaded pipe looked like someone had taken it off as there was a stain on top of the tank. I said "As far as I know, no one has touched the tank from the time of the installation." So if you have time on your hands to waste, they will be glad to get back to you when it's at their convenience if ever! Here's my thing, after listening to their music and messages while on hold, I no longer believe in their claim that they can take care of any problem no matter who installed the appliance. Sears, you have now lost a very loyal appliance customer!

We purchased a 60" Sony projection screen in Dec. 2006. We had to have a repairman service our TV three times during the extended warranty time, which ended in 2009. Now we have a new problem. The screen turns green after watching it for about half an hour. We have no blue color at all. Faces are red and everything else is green. Now that the warranty has expired, we are stuck with this expensive piece of junk. We have not lost any money thus far since the other repairs were under warranty and cannot afford to have a repairman come at this time. I thought maybe this would fall under some sort of lemon law, but it has been a different problem every time.

We can not get our appliances installed. We purchased $5,000 of appliances and after 10 days can not seem to get them installed. We were completely misled at the time of sale. The boxes were delivered on time, but now sit in our 800 sq. foot NYC apartment. We have called 6 times to reschedule (they had no installers available the first day they scheduled us) or schedule installation (the order showed cancelled when we called back).

We were told each time someone would call us back to "confirm" within "2 hours" or "within 30 minutes" or "over the weekend." We have never received a call back. One tele agent told me that he had been on the call too long and had to get to other important calls! What do we need to do to get the installation we have paid for? Severe inconvenience is the consequence. We're living in extremely cramped space for a long period of time and spending hours of time calling, on hold, and talking to unhelpful people who don't seem to have any respect for customers who have spent a lot of money with Sears.

I scheduled a repair appointment for my dryer. April 8, I was given a window from 8:00 AM until 5 PM (unreasonable and I had to take day off from work). At 4:29 PM, I get a call that the tech is so called sick and they can't schedule the appointment until April 13. I don't get paid when I don't work. I told them they had 3 solutions: (1.) to pay me for my time, (2.) to get a tech out tonight and (3.) to get a tech out tomorrow. Loss of pay for two days $150.00 total and being held hostage for 8 1/2 hours and then another 8 1/2 hours.

Our Sears Glass top table just shattered. Thankfully the kids and dog were 15 feet away and were not injured.

I talked with more than a few, starting with our salesman, Vinny. Your store, where I bought my mattress, has now closed. I called 1-866-797-3278 ext. ***, the one person who could help me. Ms. Chastine never, after weeks of trying, answered her phone. What a nice job she has! I have been waiting for my promised rebate of 75.00 since 6/01/08! Enough is enough! Serter paid me their rebate in a timely fashion. I have been a good customer until this problem arose. I even worked for Sears for a total of 13 yrs, starting as dept 200 sales until I became the "number 2 man". I chased shoplifters, reported employee theft and the No. 2 at the time, his concealment of his stock transfers in the store. I have been a good customer and my work saved your company thousands of dollars. I do believe it's time to consider my complaint. Call me, someone who has the ability to listen to my side of things! Much frustration for someone who is handicapped. During the early calls, they say they will call me constantly until I pay their multiplying late fees. Help please.

My appliance delivery was 3 hours late, forcing my mother and myself to cancel attendance at an evening concert. Sears in Sioux Falls grossly overbooked the delivery crew for the date of my delivery, booking 9 deliveries during a time when several roads in South Dakota are washed out, and when almost every client is requesting a recycle due to the stimulus package.

I delivered appliances 30 years ago for Wards, and the maximum out-of-town deliveries that can be done in one day are 6, and that is under the best of conditions. I am thoroughly disgusted at the overbooking, the lateness caused by your Sioux Falls management overbooking the crew, missing the concert, and the laxness of thinking that I would want a "free in-home design consultation" as compensation for a massive screw-up. Please be apprised that this will be the last appliance I will ever purchase from a Sears store.

Phone call after phone call was met with misinformation. My first contact informed me that we were only getting the deep freeze out of a freezer and fridge delivery, the second contact told me that the delivery men were at their 8th stop, we were number nine, this already 45 minutes past the delivery window of 2:15 to 4:15PM, the next call at 5:45, resulted in the discovery that the delivery was not complete, and the truck was 45 minutes away. Never ever again!

The delivery men should be commended on their patience, they could not have been better. Oh, and I forgot, I ordered the fridge as a left-hand fridge, it took half an hour to switch the hardware from the delivered right-hand fridge to get this issue corrected. Sloppy from beginning to end, but we did get a $50 gift card... and to get rid of the customer service rep, I accepted a very unwanted offer of an in-home estimate for a kitchen remodel.

I suppose that quality products made in the 60's e.g. fridges, is a thing of the past. My first fridge lasted almost 20 years and we gave it up for a more efficient energy wise one. We live in a trailer park type area and never had a lot of money. Then one day, my husband received a back pay cheque, as did many people who were underpaid for many years. We went out and bought all new energy saving appliances. Well, the fridge was returned 3 times and is still cracked and broken today.

The water won't dispense nor will the ice maker make ice. The range had very little paint baked on it and the buttons are falling off. The light that tells you what burner is on, well there are no lights lit when anything is on. We also replaced the oven element. The washer dryer set had been repaired twice in two years. The vacuum doesn't suck, the 4-slice toaster only toast 2 slices. The can opener won't open cans. We purchased 4 openers in the last 5 years. The kettle is fairly new and won't shut off when boiled. It just keeps on boiling.

I was really upset when these things were happening, but now I just have to laugh. I have never seen anything like this. I know a lot of people who had phone trouble so we are not alone there. The new plasma TV is still okay, but the cable box gives us trouble at times. I understand due to the war of cable vs satellite dish, they can't get the stuff out fast enough. We did pay a lot for our TV and now they are half price, one year later. We can't afford to go out again and replace everything. We just have to be very careful. On another note, I am on disability as I got ill with an unknown illness.

We had an addition put on the back of the house. The contractor placed a load of wood to prepare for our deck with an enclosed hot tub I had to have for my pain. The contractor knew this as he said his wife also has bad back pain and he promised he will get right on it. They were to start the work in April of 2000 and we chased him down for 5 months and he did get the footings in by August and we never saw him again. Thank God we have good friends who were able to have it finished soon after the first snow fall in November. By Jan 2001, I was able to use my hot tub as I needed it badly by now. Less than 2 years later, the hot tub caught fire. We had a lot of trouble getting it fixed properly. That is a whole other story. The hot tub does not work as it should.

I did write the Oprah Winfrey show, they wanted people who had stories about matters such as this. We never heard back. The car was rusting out soon after we purchased it. We paid extra for a 7-year rust warranty as the car was almost new. We never spent that much before as we drove cars that were a decade old. This got my anger up and I did write GM on the matter. To make a long story short, the car was never fixed. Oh and by the way, I had fought in court for 4 years for my long term disability.

After working 20 years with exposure to lead, formaldehyde, coal oil and varsol. We had wonderful benefits and paid a lot for them. Shortly after I started working, I even purchased additional insurance for health care. They were paying me 80% of my salary. In order to fight for my LTD, I had to make sure I was not getting payment from any other insurance coverage so I had to cancel my policy and only income. I had not been successful in getting my long term disability. So there is my story and I am so happy to tell it to someone. Thank you.

The repair person came out, took a 30 second look at the machine, and said there was nothing they could do, and then proceeded to print out a bill for $109+tax. I was also questioned if I had a warranty. The appointment took no more than 5-10 minutes. I believe I was duped by Sears, to make an unnecessary appointment, fully knowing that the item could not be repaired, that I did not have a warranty, and that the repair person could have called, and told me the item was could not be repaired, and save me time and money. This is called bad customer care. I am out $109 plus tax, for no services rendered. Also, the machine broke while in use, which could have caused physical injury, as it was a support bracket.

I ordered parts and was told that they would be in within a week. Two weeks later, I was told that I had never gone into store. I have receipts and payment verification. They refuse to ship my parts. I paid for parts and shipping. It is now over a month. My order was placed on 2/1/2010 in the store. I am still unable to use my dryer. It cost me over $500.

I purchased a sofa from Sears in Edmonton. It started to fall apart at the seams. I called and they took 2 months before they did any thing (people came with the wrong color) as I also have to write emails everyday, they do not respond. It has been 5 months now and still I'm waiting for someone to fix this sofa or giving me my money back would make me more happy. Not a thing is being done as the seams are splitting and the threads are letting go, after 2 months of having this sofa. I'm frustrated that no one will respond to my emails. It's like I'm getting the runaround and they hope I will go away, but I wont. I'm thinking for going to the Trouble Shooters In Edmonton they are a TV trouble find out fixers as Sears is not doing what they promised when I purchased this sofa.

In 20 years I have had 5 Kenmore washers and 4 dryers for a family of 4. I just purchased a Kenmore Oasis washer and dryer because the washer I had for 3 years and 10 months broke. I was not going to buy another Kenmore but my husband talked me into it. It was $950. After 11 days of using it for 3 cycles it does not work. I called to have someone come out. Luckily I bought the extended warranty, if this is how great it's made. After waiting around from 1-5 for the service person, I called and they said that they weren't coming and were coming the following Wednesday. They called and even confirmed the night before and then didn't even show up. I left work early just to be home on time. The only good thing that I have to say is that the sales woman who helped me at the store was great! She was able to answer all of my questions.

I am trying to get a warranty replacement TV replaced. I am requesting that Sears grant me the allowance to replace the Mitsubishi TV since the TV is not in the store. I realize that I must go into a store and order the TV online. Sears online has the TV, but when the in-store representative called, the customer solutions representative stated that the TV is not in the warehouse and that the only solution for me was to order another TV. I want the TV that Sears online says that it offers. I understand that I will have to wait until it comes in, but to tell me that the only resolution would be to get another item is unacceptable.

The customer service representative was unyielding in his position that the only solution would be to get another TV. I was in the store ready to pay the difference in the amount that my authorization would allow, but it didn't happen for me. I am totally frustrated with the Customer Solution Department's solution for my dilemma. I have been without my big screen TV now since before Thanksgiving. Please help! The stock number for the TV that they advertise on Sears online is 97547.

Numerous phone calls occurred over the day when trying to verify the arrival time of the technician. Three different responses were given, all inadequate and false. The Dispatch office misled the arrival time three different times to the customer.

The light in my microwave stopped working. It is inaccessible, and so I scheduled a repair (January 29, 2010) under my warranty coverage (Master Protection Agreement, expires on August 29, 2013). The technician arrived and said the repair was not covered under warranty because of limitations clause which lists "expendable items, including but not limited to any filters, bulbs (micro display lamps are covered) or batteries, vacuum cleaner bags," etc. The charge was going to be $202.16 to change a light bulb.

The light bulb was inaccessible, as printed in the owner's manual. So the owner is not able to change the bulb. The technician charge for labor was $163.00 to perform this service, indicating it is task requiring expertise, knowledge, and skill. Further, certain language in the Master Protection Agreement prohibits any unauthorized alteration or dismantling of the equipment which replacing a bulb would require in this case.

I spoke with a representative at the Warranty Department, who told me that the labor charges should be covered and that the bulb charge would be my responsibility. He said he had checked with his supervisor, and she also agreed with his assessment. I agreed to it also, but then he was unable to get final approval for the repair and after being on hold for a long time, I was told that I would have to pay the full charge of $202.16.

I believe he and his supervisor were correct in their first assessment: the warranty should cover labor charges since the light is inaccessible and the owner would damage/compromise the integrity of the microwave by attempting to remove the upper screen inside the oven to change a light bulb. Also, the language in the Agreement (micro display lamps are covered) suggests that this particular bulb would fall under that same warranty protection due to its inaccessibility.

I purchased a Whirlpool electric hot water heater on July 1, 2009 from Lowe's in New Bern, NC. I also purchased the additional 2-year warranty to cover parts and labor. The water started giving out hot water about January 2010.I called Lowe's who in turn told me to call Whirlpool who in turn gave me a toll-free number which turned out to be Sears's, who handles the warranty work for Whirlpool.

The repairman came on January 20, 2010 to check out the water heater. My wife had the day off so she was there to show him the heater, etc. The repairman first complained that the water was not turned off and stated that it was not his job to turn off the water. He wanted my wife to call a plumber to do so.

He complained that the water heater was not drained and that it was also not his job to do so. He finally got the water turned off (a simple matter of turning off the water valve at the base of the house), tested the water heater, and replaced the top element. He left no ticket and no explanation of what the repair involved.

He left my wife with the statement that we need to replace the cold water valve and that it was not his job to do so.The valve was dry before he came but was leaking after he proceeded to try to use it.The repairman was rude to my wife and tried to intimidate her. He came into the house several times and helped his self to the water from the refrigerator without asking.

I called the Sears number again on Monday, January 25, 2010 to report the above and request that Sears replace the damaged water valve.The Sears personnel apologized for the actions and damage and scheduled a "senior" repairman to replace the valve. The new repairman came on January 27, 2010 to replace the damaged valve.

When he got to the house, he inquired if the water was cut off. When he was informed it was not, he then went into the same tirade that it was not his job to do so. He also said that it was not his job to replace the valve as it was not part of the heater. He again said we need to get a plumber. He and my wife got into a shouting match, and I was called.

The repairman was calm when he talked to me, explaining the above. He did not feel the previous repairman damaged the valve, even though it was not leaking prior to his visit. I told him I felt Sears should replace it, as there was no leak prior to the Sears repairman coming.The repairman said he could not replace the valve as it was not part of the heater, and he could not do anything outside of the heater itself. He did say he would tighten the packing, but that was it.

I feel Sears should replace/repair the water valve that they damaged. I do not feel it is my responsibility to replace something that was working fine before the Sears repairman damaged it. I definitely will never buy any appliance that will be serviced by Sears.There is absolutely no reason why a repairman cannot be civil on a scheduled visit. If he is incapable of doing the repair, he should say so and get someone who cannot damage something and leave. Any help will be appreciated.

I had requested that they make sure there was proper ventilation at the time of contract. The salesman suggested the Maxi Vent system, or Ventilation Maximum, and I agreed.

I called Sears the day after the installation, since we were concerned about the placement of the Maxi Vent. Even an old woman knows it should be as high as possible, near the ridge. However, it is halfway down the roof. The salesman looked from the ground, on one side, and said it was good enough. Against my better judgment, all I could do was hope for the best.

That summer, I noticed excessive falling off of granules from the shingles. On July 11, 2009, I noticed the shingles becoming bare, curling and breaking. I called Sears Home Central to report on this. It took several calls before someone got back to me. It was July 31, when another rep from Sears inspected the roof. Without hesitation, he informs me that the ventilation was not properly installed, that this was causing the problem and it was Sears' fault. He said that Sears would fix the ventilation and install the shingle for the roof at no cost to me.

the most deplorable and shameful performance I have ever seen in my life.

I made purchases at Searstown 01195 and purchased three kitchen gadgets: all cookware, bake ware, cutlery, and kitchen gadgets on 1/10-1/16. At checkout, I told the salesclerk that the items were on sale. She and a co-worker told me I couldn't get a discount because it wasn't in the system. I asked for a manager. "Tei" answered the call. He said he checked and the discount was 10%. I said the other items in the section had greater discounts, why were my items only 10% off? Before Tei's arrival the salesclerks removed the "sale" signs because they said they were confusing.

I told them that they should be put back up because customers have no way of knowing they were supposed to be on sale. One salesclerk said it didn't matter because today was 1/16 anyway. I said the signs should remain posted until the store closed, 4.5 hours away. I am still very unhappy with this careless and unprofessional behavior. I will also file complaints with Broward County and the State. Shame!

I purchased $5000 worth of products from Sears to be delivered to my home in IL, and it's been a nightmare since. Day 1: First delivery was cancelled because of the weather. I received a personal phone that said my items would be scheduled for Monday. Okay, no problem. Day 4: Delivery confirmation is between 11 and 1, the truck arrives at 4:30 with a few things missing. The driver called dispatch. I was informed that my delivery was broken up into two deliveries. Of course the one thing they left off the truck was the smallest item, which was a TV. Since I was told my "items would be delivered that day, I scheduled a satellite install for that day.

Well, of course I had to reschedule that appointment at a $25 charge because the Sat. guy showed up when the truck got there. So the delivery guys go ahead and install the washer and dryer and tell me to leave it running. Well, 30 minutes later, there is water all over the wash room floor and running into the bathroom. They forgot the drain hose. I called them back to clean up the mess. Forty minutes later, they arrived, cleaned up the water with our towels, and took the rug to be dried out in the hall.

Day 5: Delivery is again for 11 and 1. The truck arrived at 6:30, same guy. He said the rug would be returned tomorrow. In between this time, I called Sears customer service line and got plenty of "sorry", but no one can help me even get a refund on the delivery charge. Day 6: Still calling Sears, no call backs as promised and no rug! Day 7: I went to the local Sears store, brought the TV back myself and talked to the store manager, who tried to talk me out of the return and even offered a $200 store credit. So fed up, I refused and wanted a full refund. Guess what, he can't override the restock fee and charged me $250. I told him, "Go ahead." I'll fight it later, but I want them to pick up the washer and dryer.

Day 8: Sears is scheduled for pick-up between, wait for it, 11 and 1 (it's almost a joke now). The truck arrived at 7:30, not the original truck route so the driver has no paper work on hand, only handwritten information. Day 9: Starts tomorrow, I have to go back to the store and try to get something saying they picked up their **!

On a recent trip, I purchased a pair of $9 workout gloves from a Sears store, 75 miles from my home. When I arrived home, I tried them on and found that one was smaller than the other, and didn't fit. I took them to my local Sears store for return, and they informed me that since they didn't carry that item at their store, I would have to return them to the store where I purchased them. I was then faced with the choice of either throwing them away, or making a 150 mile round trip to return a $9 pair of gloves. Sears has a network of trucks going between their stores and their warehouses, as well as shipping methods for merchandise. Not accepting returns at any Sears store, is just poor customer service. Beware. Don't purchase anything from any Sears store, that isn't easy driving distance from your home!

I bought what was supposed to be a brand new Kenmore vacuum cleaner today. How easy, just kidding. I went to pick up, easy. Got home to find that I have a used vacuum with the dirty bag filled with dog and cat hair that smells like wet animals. No problem, I'll just call Sears, easy. No answer. I called again, recording. I called five other departments, same recording. I called General Information, they were very apologetic and can easily connect me to the manager of the store. I got the same recording I got the other six times. It went on with me calling and getting no answer. I suppose I'll have to drive back to High Point and try to return it. Two days wasted. I knew there was a reason I have not shopped Sears in twenty years. Now, it will be longer than that before I go back. I still have not talked with anyone. I will have to travel to another city to return it and I still won't have a vacuum.

I had the Sears repair person come out today to fix our gas dryer which was not heating up. She left and we went to use the dryer and it still does not heat up. I called Sears repair service and the person told me he couldn't schedule anyone for the order was still open and I would have to call back tomorrow. I asked to speak to his supervisior which he indicated he was tansferring me to, but I have been on the line for 23 minutes and no one has answered. I am going out of town 12/31 and needs someone to come out 12/30 to get this repaired. Who can help me with my problem????

Sears is absolutely positively the WORST! They were supposed to come and fix our sears Kenmore Elite dryer on 5 (FIVE!!) DIFFERENT occasions, and NEVER CAME. There is always someone at our house, yet, each time they did not come, their reason was that "no one was home." They NEVER called, and would say that they did (even thought we had a note that said that an adult is at our house 24 hours a day, and not to use the excuse that "no one was home"). Then, they came one time, charged us $265 for a new part...within 2 days the dyer broke again. We are waiting on them to come again, which is the THIRD appointment we have made in the past 2 weeks, since they NEVER COME. I will NEVER NEVER NEVER NEVER use a Sears product ever again!

I would strongly recommend that anyone thinking of purchasing any appliance from Sears rethink that decision.

In the past, Sears was a reputable company that could be counted on to stand by their products. That is no longer the case. Their customer service department was efficient, courteous and knowledgeable. Again, that is no longer the case. In addition, they do not speak English well, they do not listen to the problem, and they talk over you and are rude and snotty! On two occasions I requested to speak to someone else; someone who was polite and could help me. They will not transfer you.

I, unfortunately, just purchased a new refrigerator from them (October). I have put in several service calls. When the servicemen come they usually fix the problem and are polite and helpful. Although, they try to be politically correct, they too dont have respect for customer service department.

I will never purchase another appliance from Sears (I am now stuck w/a multiyear service agreement).

It is too bad that companies do not factor in the lost revenue from unhappy clients when making the outsourcing decision. You may pay your staff less but how many clients are you losing?

Snow blower malfunctionED on Dec 19th. Called extended svc. Spoke to some one in Texas. Made the appointment for Dec 22nd. On Dec 22nd , Repairman called to confirm appointment to FIX REFREGIRATOR.(not snow blower). I explained him that I needed my snowblower fixed. He never called back. Later called the extended svc again. Spoke to one in Arizona Nothing but empty apologies. Offered to fix a new date after Jan 11th. Called to complain. No use. This time offered another date for Jan 21st or later. In the mean time what am I suppose to do with 20" of snow on the driveway.????? What a joke this warranty service is!!!

My mother and I purchased a treadmill along with delivery, set up, and removal of our old system (to be delievered on 12/5). The delivery truck arrived 3 hours past their delivery window and informed me that their paperwork only and drop off, they would not take away the old system and that they were not qualified to install the new one. They used my phone to call the Sears office. They informed Sears that they were not qualified and would not take responsibilty for installing wrong or breaking the unit. Sears told them to do it anyway because no one qualified was available to set up the machine for 2 weeks.

I told them that I would not accept the delivery. - We went to Sears to return the treadmill. Sears said that since we did not receive the treadmill and bring it back that they could not give us our cash back and we would have to wait for 7-10 business days for a check for the amount that we paid in cash and that they amount we paid in credit would be credited to my mother's card. We paid the STORE for a service in cash but had to wait for the clearing house to send us a check. The manager gave me the store managers name and phone number. He was either busy or unavailable for almost 2 weeks.

When I finally spoke with him (December 19)he said that he would investigate and call me in an hour. I did not get a call back. I called back on December 20. He informed me that since I did not receive the goods that ANOTHER company cut me a check and I would receive it within 10 business days of the cancellation. Of course, 10 Buiness days had already past. If I pay Sears for a service IN CASH, SEARS should pay me back. They are the Sears that stole Christmas.

I was in your store located in Visalia Ca in the electronics Dept, looking for a Video recorder that you had on sale. I approched the female/ mexican girl asking her where the camera that was on sale, she replied with I have a customer and wait my turn, I said just point in the right direction, she said I have a customer please wait, I waited 20 min, she was with another customer, I walk up to her and said did you forget about me, she shouted out this is the same customer, (I don't think so) this was another spanish person. After waiting about 20 mins. I walked back over to find she had went on break. I went to my car went down the street to Best Buy and purchased a $439.00 video camera. Had very good customers service. I guess thats where I'll be shopping for Christmas presents now.

I have been a loyal sears cumtomer since 1973, but she really crossed the line.

Thanks to her, you have lost a customer, and word of mouth is the best advertisment you can have.

I placed a ps3 on layaway on 10/21/09. The sales rep told me at the time that they were out of stock. They would recieve more within a week and that one would be set aside for me. I have another person that was with me to witness what was said. I paid my layaway off on 12/16 and told again by another sales rep to go to pick up area to get the PS3. When they went to get the PS3 they came back and said due to it being a layaway it would have to be shipped to the store and that it may be a week or so before I recieved it. That was not going to happen I requested a manager and gave him my opion. I left with a PS3.

The store employees need to inform customers that when they due a layaway on such things as electronics when it is paid off then their order will be shipped.

I needed to return a Kitchen Aid Mixer. I had my son who was in a wheelchair with me. He was holding it on his lap. It was very heavy. I took it inside the door at the tool, bike etc. checkout desk. After waiting in line and I finally reach the desk. She look at me and said I can't take that back here. It was funny that it was in the tool dept that I bought it. So I had to take him with the mixer on his lap upstair to wait in yet another line. Since you don't have people to help you in depts. and you have check out counters throught out the store I don't understand why any checkout counter can't return any items also. This was a real inconvience for my poor son who had to hold this mixer on his lap. I was planning on looking and or buying other items in the store but left disgusted. It's too bad that your customer service isn't any better than that!

I contracted to have a Kenmore oil fired steam heat boiler installed model #ESB3000 I received a Dunkirk boiler with a Kenmore sticker. I was not informed at time of contrat that I was purchasing a Dunkirk boiler. Is this a legal matter? Overcharged, as Dunkirk boilers are sold at a cheaper rate, and if I knew I could have contracted with a company that installed Dunkirk at a lesser fee.

We purchased a 40" Samsung LCD tv on 11-16-08 along with a 3 yr warranty for an addtl 280.00. The tv broke less than a year later, ok so we called them and they said that a tech will be out in a week. When they came out on 11-21-09 he ofcourse had to order a power panel and would be back in another week. A different man came on 11-28 to repair it and was very rude, I understand everyone has bad days however you cant afford to have bad days when you are a in home customer service tech. He put the part in and said im all set here, I asked the man well dont you want to check to make sure it works? He said well it was all unplugged when I got here it isnt my job to hook it back up. Well isnt it your job to check and make sure you did your job correctly?

That night we were watching the tv and the same problem happened, we called and stayed on the line for an hour and they set up another appt for 12-2 mind you this is already 3 days off of work to wait for the techs to come out. They came out and said it is the display panel so they in return had to order another part. We got a confirmation call on 12-9 to confirm our appointment and said the part was ordered and being delivered to call them if it wasnt recieved, well we didnt get it and our appointment is tomorrow 12-11,so we called them back and the lady was completely rude said that we never had an appointment set up and the part was just ordered yesterday and it was being sent to the technicians location not our home as advised before 1 day ago.

The lady told my husband he was wrong called him a liar so to say and of course nothing was resolved. The rep was more interested in arguing than diffusing a complaint. All we are requesting is a new tv same make and model or comparible. They are refusing to handle the situation and also refused to place a manager on the phone after requesting we speak to one 3 times. This company is totally unprofessional and very rude. What I cant understand is why pay for expensive parts and service instead of replacing the tv because of the serious issues we had with it and it was less than a year old.

Dropped my Kenmore cannister vac off on 12/2. Was promised by the staff and by the display board that a vacuum dropped off that day would be back by 12/10. Gave 3 phone #'s - they would call if a problem or delay. Well, after waiting for 30 minutes while they tried to find my vacuum,(they promise a 5 minute wait time!), Nick tells me that it is still in the shop awaiting a part. Had no comment about why someone didn't call. Another couple there had waited 3 months for their vacuum (Kenmore) because they lost it. In fact, of the approx 10 people who came in during the 1.5 hours I was there, NO one received their promised product!

I tried to find a manager, Mary, and she would not pick up the phone. Finally, an assistant researched and found that my vacuum did not even leave the store until 12/8 and wouldn't be back until 12/17 (their "shuttle only runs once a week") So, false advertising??? Funny, the previous guy told me it had already been diagnosed and was awaiting a part. No one offered anything to help me. Basically, they all but told me, "we've screwed you and there is nothing you can do about it." I asked for a district manager's phone #, but was told "we don't have that." Gave me the customer relation #, which we all know, is worthless.

They called the night before delivery to confirm, then never called or showed up. When I called the delivery info number, the 1st guy I talked to could barely speak english and I couldn't understand him. When I asked for a manager, he hung up on me. I called back and spoke with a lovely lady who confirmed there would be no deliveries to my area because of snow. thats ok, but they need to call people and let them know! I'm more upset by that because I had to take the evening off from work and now my check will be short $150.00 from lost time at work! I cant afford that and feel they should compensate me for this loss! Had they called, I could have gone to work! Grrr! Now I will be going to the food bank instead of buying groceries and putting an unnecessary burden on them!

My complaint is that I was Christmas shopping in Evansville and wrote a check for 190.00, they called to verify the check and it was denied for some reason but I have no ideal why because we have a very good amount of money in our checking account. We probably had to wait for about 15 minutes to find this out as the line behind us got longer. I would just like to know the reason that we were denied and who was called. I know that a lot of people writes bad checks and you don't know who to trust but I cannot figure why after the call was made that ours was not accepted.

On Oct. 19/09, our treadmill powered out/sparks flew and a service call was made to Sears. On Oct. 30/09, the technician advised that the part was no longer available and someone would be calling. On Nov. 2/09, Rudolf (Sears) contacted me and offered $474.00 for the purchase of another treadmill through Sears. I found this to be unacceptable as the machine was purchased in February of 2006 at a sale price of $1600 with an extended 5 yr. warranty of $246.95. To replace this treadmill, which we thought would be guaranteed for at least 5 yrs. would cost approx. $2,000. Denise H (Sears) had checked into possibly giving us a cheque for the $474.00 instead of a credit towards the purchase of another machine as I was not willing at this point to deal any further with Sears and give them my business. Denise had called back Nov. 2/3 to tell me that Sears would honor my request.

From Nov. 3/09 to Nov. 10/09 I was trying to reach Denise to find out more information and there were no calls returned. I had spoken to Dean B, Head of Parts/Service and he had contacted Carol (Sears) to return my call. When Carol contacted me on Nov. 13/09, she told me that they would not support their competitors and I could take the offer or leave it. I was not happy with this decision because I was then forced to purchase another machine through Sears only to redeem some of my losses. I found a sale on a treadmill and purchased this on Nov. 14/09 through Jim, Sales Dept. (Sears). He agreed that there would be no charge for picking up the old treadmill and it would be done at the same time as the delivery of the new one.

On Nov. 20/09, the new treadmill was delivered; however, the delivery personnel refused to take the old machine. After calling Jim at Sears, he told me that he would personally pick up the treadmill after he finished work on Nov. 21 and when he came to pick up the machine, he informed me that the treadmill I had ordered was not the one I had received. Again - disappointed. On Dec. 2/09, a truck appeared at our house at 9:00 p.m. without notice to pick up the old treadmill. The delivery personell pressured my daughter to sign, which she was totally uncomfortable with and had no knowledge of any of this. This experience was a total nightmare and very unprofessional!

went into sears to purchase some parts for my table saw, was sent to home center too order them. this was on Oct. 23 2009, was told would have them in 5 business days, so I paid cash in 175.29 and waited. 10 days later nI call about my parts. they tell me I;m not in system. will need to bring my reciept in for them to check it out!

so I tell them if I;m not getting my parts when I come in then I want my money back, they procede to tell me I will have to wait 10 business days so SEARS can send me a check! I tell them this is not right and try customer service, get pretty much the same thing.

So now as of the 19th of november I;m sitting without my parts, money or satification. If I was to take a saw or a ink pen I would be aressted for theft, but SEARS is not held responsible, their is nothing on my reciept that says They have the right to hold my [cash] money! so what can I as a private citizen do against a large company?

I've had the Sear service out to repair a water heater within 2 years of purchasing it, and they've never been able to repair the water hearer and now I have to replace it again

Called sears to fix our dryer.When the man came out he just looked at it which took all 2 min.He didnt even touch it.And left.Said he wouldnt charge me.But a couple weeks later they took $100 dollars from my account.After the mann who came out said no charge and a sears man on the phone said sears wasn't going to charge.And they did.$100 for a job not done.And they wont refund the money.

In the last month I've needed home repairs for my Kitchenaide garbage disposer and refrigerator.

A repair person came to my house as scheduled to look at the garbage disposal unit. He said it wasn't worth fixing and I didn't want to buy it from Sears because they are more expensive than everyone else.

For the refrigerator the ice maker isn't working and there is a water leak out the back. Sears said they couldn't fix it, the leaks are my responsiblity. I don't know how to fix it and I need someone that knows what they are doing.

Model #141.163292 five burner gas grill purchased Oct. 2006. Stainless components "warranted" for life/10 years on certain parts. All five gas grill burners have corroded causing flames to be ejected like a blow torch. Spent a total of 2 1/2 hrs. on the phone talking to at least 10 people regarding the replacement of failed parts. They did verify those items to be under warranty, however, its their "policy" to require me to pay a service fee of $96.00 for a tech to come to my home to verify the parts have failed. I offered to take the entire grill to them for inspection, but their response was that I still would be required to pay a non- refundable service fee. One person even told me this was due to liability reasons. When I purchased the grill, it came dis-assembled, in a box which I had to put together. Where was their "liability" then? This is clearly a scam, false warranty descriptions and/or advertisment. A class-action lawsuit should be investigated by all individuals who have purchased a Sears product and have similar warranty issues. This company clearly conducts itself in a fraudulent manner, just to scam more money from its customers. There are MANY consumers out there with similar issues with Sears warranty complaints.

In the past, we were good loyal Sears customers but that is over forever. We will never again shop at Sears for anything after this episode. When we moved into our new house, we purchaased a top of the line Kenmore elite refrigerator. After 5 years (beyond all warantees of course), a small plastic component in the refrigerator broke which is the first thing that irrritated us since we have had refrigerators in the past that lasted 25 years with no problems.

Called the Sears service dept and they said it would cost $300 to fix -the second source of irritation. But the final straw was after 5 service calls and 5 wrong parts shipped, Sears declared the refrigerator "unfixable" and said sorry, so long. It's your problem. So we are stuck with an "unfixable" 5 year old expensive refrigerator b/c Sears no longer has parts for it. They kept shipping the wrong parts and the service drew out over 5 weeks when we had restricted use of the refrigerator. This episode tells me that Seras is not a reliable source for appliances especially service after purchase. Do not patronize Sears or you will be extremely disappointed and possibly in a similar situation.

On 10/22/09 i bought a boiler from Mr.John H who states that he represents Sears Home improvement products. He sold me an oil cast Iron water boiler. during his sales pitch he stated that the boiler would be the size that i needed to heat the house . I nformed him that i know that companies sold boilers to homeowners that was too small and could not heat their houses adequately. He stated that he would measure the rooms and calculate the measurements to some thing that he has and that would determine the size. He also stated that the boiler came with a one year service. I then asked him if the service was prompt because when it is cold outside and you have no heat i do not want to wait hours for some one to come. He stated that the service was prompt.

i also asked him if the workers(Plumbers and electrician worked for Sears directly H estated that they did because i know the problem they have with subcontracting out work. He said tht i should'nt have to worry because they work directly for Sears Home Improvement.He quoted a price of $8,880 for the oil burner. I thought that that was steep but he said that it was one of the best burners and i have a twenty year warranty. I bought the boiler because he stated that Sears was very reliable, Mr H told me that i would hear from the product manager within two days. After about three days she called and left a message on my home phone. I promptly returned the call and left a message that i would be available for them to put the boiler in. I did not hear from her for days . I then called Mr H and tried to find out what happened. He stated that he would call her.

On November 2, i received a call from her asking if i would be home on thusday november 5th they would like to install the boiler. I took the day off from work. Early in the morning on Thursday November5th the plumbers came and stared working. they installed the boiler but did not wait to see if it worked they said that the electrician who came later would turn on the boiler which they did and left. the boiler did not work. Both my self and my tennant were cold the entire night. Early in the morning on friday November6. i call Mr. H and informed him that the boiler was not working. He then gave me a number to call for service which i called.

A person in India answered and stated that the office was closed and i would have to call back after 8A.M. I called at 8P.M. and left a message. Someone called back after four hours. I then called Mr H and asked for service he stated that it takes a least four hours for service. I then called several persons including the field and executive managers who gave methe runaround. i did not know what to do. this is friday and the boiler is not working. i am afraid to go the weekend because they do not work on weekends. I had to get another service agent to look at the boiler who told me the the boiler was too small to heat the house. This whatis was afraid of.

I informed Mr.H serveral times that i am 62years old and must be warm he assured me that the boiler that i was buying was adequate. In the mean time i have gone three days without adequate heat in the entire house. I think that Mr. H and the subcontracters whom they hired delivered an inadequate boiler because they know that i am 62 years old and do not know exactly what i was getting. I called the managers several times to come and either take out the boiler or fix it so that i can get adequate heat and nothing has happened to this time. I donot want to go through the entire winter after paying $8.800 for a boiler.

The boiler that i had was giving better heat and it was more that 30 years old. I would like a working boiler that delivers adedquate heat and to be reimbursed for bad service and for being in a cold house for now three days and i do not know how much longer. The Plumber responded on late Friday and stated that the reason that i was not getting good heat was because the radiators did not have a good valve and they were unable to bleed them after installing the boiler. Iasked him why did not tell me this instead of having us sit in a cold how and not knowing what to do. He stated that he did ;not have to tell me he only communicates to Sears.

sears so that they can communicate to me he had no answer. But he informed me that if i wanted the heat to come up i had to pay to have the radiators fixed. I told him that i wanted to be warm and i would pay . I have not seen him as yet. I want to be warm in my house expecially after spending $8 880. Please help. Sears have not responded.

called and set p an appointment for a tv repair. the repairman didn't show so I called to not only find out why but to see if I could get someone to come out the next day. The lady said I would have to take my turn It would be 3 more days before they would come out. When I asked for her to check and see if she could get someone sooner she put me on hold and there I stayed. Twenty minutes late I realized I had been kindly told to stuff it.

We purchased 4 of Sear's Kenmore, top-of-the-line appliances in July of 2008: a refrigerator, a stove/ convection oven, a dishwasher and a microwave. Within 2 weeks of delivery, we noticed an accumulation of water under the refrigerator and discovered that our newly refinished wood floors had been ruined. The factory had failed to connect a water drain line in the fridge and water had dripped onto the floor. After several weeks and many phone calls, Sears finally paid us to have our floor re-finished.

But that's not all. Within 2 or 3 months after delivery, we had to have service come out to repair the dishwasher on three different occasions. It wasn't until the third call that they identified the problem as a faulty soap dispenser. They installed a new one and the problem went away.

Also, about 4 months after delivery, the convection oven developed a severe rattle. Service came out and fixed it. Nine months later, (2 months beyond the original 1 year warranty but 9 months after the oven rattle was repaired) the rattle began again. I called Sears service on 9/18/09, and spoke to Patrick, who said the appliance was out of warranty and would cost me $129 plus parts to have Sears fix it. I declined and decided to visit the store personnel. Surely, they would agree that we'd had enough grief with these appliances and would authorize the oven to be re-fixed without charge, inspite of being beyond the original warranty period.

Tonight, Novemenber 2, 2009, I went to the store and spoke to department manager, Mark G. As I said, not only was he rude and condescending, he refused to help resolve my problem and said there was NO ONE IN THE STORE WHO COULD. (If he worked for me, and I have ~20 employees in my business, and I witnessed him treating a customer this way, I would fire him on the spot! But that's another story.)

The bottom line is that we have bought Sears Kenmore appliances, exclusively, for the last 35+ years. Given my experiences of the last 18 months, however, I can't see that I will ever buy a Kenmore, again.

I signed a contract with Sears on 7/8/09 for renovation of my kitchen. They never initiated a call to me. I, myself had to call them several times before to obtain a start date. They were a NO SHOW on two occasions, and did not call to cancel or reschedule. At this time I would simply like to end this contract and work with a company that demonstrates more professionalism and better customer service. Is there any legal alternative I can pursue?

Called service department 2 weeks ago to report a problem with our six year old refrigerator. Bought and paid for one year extended warrenty. I take time off from work to meet servive man who shows up one week later. Does not have part, orders part and shedules return trip one week later, which was today 10-7-09 between 8 and 12 am. I take time off to meet with service tech a 2nd time. Service department calls at 9:15 AM to let me know service tech will not be comming after calling night before to make sur I would be there today.Service department tells me earliest they could have a tech available would be the following Tuesday 10-13-09. This is not acceptable service to me and should not be to you. I have bought all our appliances from sears over the years for service reasons. That will change, take service out of the equation and you have a lot of competion.

I am writing in regards to a unjustice that was done to a neighbour of mine. This couple is in their late eighties and live alone, they purchased a Berkline swivel, rocker recliner in November of last year,to the tune of almost 700.00. After about a month or so the chair began to lean, this was informed to customer service at this time. They sent out someone to repair the chair (which I thought should have been replaced after having it a short time.). The techinican said it could not be repaired, so my neighbour was again got in touch with customer service, it was then stated that the company that made the chair was no longer in business, and they would send them a check for 200, to cover the inconvience or whatever.

I dont know whether you were trying to take advantage of this couple as any reputable company would have replaced it with something comparable at no charge to the customer, this was not even mentioned. I do feel that you should replace this chair for the couple who are on a limited income and she saved a long time to buy her husband this chair, not only that it took you just about a year to send this woman her 200 check, she now has a chair that this gentleman can not sit in comfortably and he is not a heavy man by no means. I would hope you would look into this for me as I work in the service industry and know a lot of people that would take their business elsewhere because of this situation , they thought it was outrageous how you settled this matter. This woman has been a loyal Sears shopper for many years she is 87 now, and is not happy to shop with you again because of this matter. I look forward to hearing back from you.

Why would Sears sell something like this, everyone who bought them must have returned them with the same complaint, and yet Sears continued to sell them without the known problem.

I can't find an address for the manufacturer "INSPIRATION GIII HOME Collections" Queen Sheet Set Made in Pakistan.

My machine is a direct drive, using a plastic coupling between motor and gearbox. The plastic coupling is a "slip on" type and strips out allowing the motor to freewheel and not drive the agitator. I called Sears parts and found that the coupling could be ordered and overnighted. I paid for overnight shipping and my receipt was sent via email. The receipt said I'd receive the part in 7 days. I'll wait, but this part will fail again because of poor engineering.

I took him as I am telling you this is just not acceptable customer service. How can you change an appointment without telling the customer and then blame them. That is just poor business. I do not know what to do about this as they said there was no phone number to call and were very smug about saying so. After I told him he could count on me finding a number or writing he did call back and say he was calling in a favor and the repair man would be to our house sometime before four. He let me know this was his doing not mine.

The repair did indeed come about a half hour later and was very nice and was totally unaware of what we going on. I ask him how he got his calls (before telling him our problem) and he said they come up on his lap top and he just goes to the next address given him. So as you can see it is not the repairman it is your scheduling department. Even with the call saying he was going to get me service Sheldon was very condescending.

Again, yes I did get my service and when I called this morning to your phone number in Chicago they gave me back to the office that scheduled the appointment where I talked to a Katie who said yes she saw the notes on the call and wanted to know why I was still complaining when I had the service. Her Attitude was you really cannot do anything about this so why are you still complaining. The point is this should have never happen and I would hope I did have a voice that Sears still cares to hear. I understand that things happen and I am not as upset about the tech missing the time as I am the attitude of the staff and their what, you think we care about you We have a house full of Kenmore appliances and a garage full of craftsmen tools and between my husband and myself about thirty years of using a sear card or store.

This is not a complaint about anyone or anything relating to this store. On the contrary, I have always been more than satisfied by both personnel and related facilities. I wish to raise the following issue/concern. Recently, I was about to purchase a $1150.+ tool chest to make use of and receive Sears 6 month, no interest installment plan. I was told the only way I could do this is if I opened a "new Sears Plus" credit card account.

Now I have been a responsible customer as well as a credit card holder for over 40 years! At times when I did not pay cash, I used my Sears card and, I believe my credit report at Sears will support the fact that I have an excellent credit history. My question/concern is as follows:
Why should a loyal, long term customer with an excellent credit card history have to open a "new account" in order to receive a benefit that is offered to an individual who is coming to Sears "off the street"? It doesn't seem fair or an effective way to retain past customers.

I did not purchase the tool chest. I will go elsewhere within the next 48 hours to purchase a comparable tool chest although I would have preferred to stay with "Craftsman" since most all of my current tools are "Craftsman".

Nothing about the people. It's about the sales check. After paying with my ccard (master) it tells you the last 4 digets. But also on the receipt it tells you the amount of money you have left on the card. Should not do that. I did not ask for a balance on my card. Thats good for ID thief. They only need 8 more #s. They know the first 4 and the last 4 and your balance. I think this should not be on your receipt.

my family have been devoted sears customers for years never had any problems until now.Yesterday I got two coupons for store or online purchase,the coupon was really a great deal 10 dollars off any purchase in the juniors department I thought great I have two teen daughters when they got home from school I was so excited to send them there to shop as I'm trying to get them to be better shoppers and get them away from some of the mall stores that are just crazy expensive and there stuff to me is low quality.Needless to say they looked at me like I was crazy I convinced them to just check it out .

After a hour or so they called to tell me what they found and seemed really happy with it.I went on to get yet another call from my oldest daughter who was really upset she said when they got up to pay,they told her they were no longer accepting these coupon because they had problems with people abusing the coupons and coping them .I told the girls to put everything back and come home and how sorry I was.they kept our coupon and made my girls feel stupid and it really upset me here I am trying to teach my girls better shopping habits the listened to me had fun and even found some things they liked I asked them to go up and ask for the coupons back but being teenage girls Mom that's embarrassing we just want to come home and said its okay I told them its not ever okay to be treated so rudely .I hope you can right this wrong I'm going to make a copy of my e-mail to you and show my girls I truly believe in standing up for yourself and want them to do the same I don't know if you have kids but I think most parents would agree.Thank You for your time

There have been so many complaints about Sears' "restocking fee" policy that I'm not expecting any action. I'd just like to add my two cents (or rather my $30.60) worth to the dialog.

In December I purchased a Hoover Steam Vacuum Carpet Cleaner from the Littleton, Colorado Sears Roebuck store. What came out of the machine was colder than the hot tap water I put into it. It neither steamed nor cleaned. When I called the Hoover customer service number to ask why there was no steam coming from their "steam cleaner" they told me "Oh, that's just the name." I returned the machine to Sears within 72 hours.

I was charged a 15% restocking fee. When I complained, I was told that this is standard practice if the packaging has been opened. How exactly one is to know that something doesn't work without having opened the package, they weren't able to explain to me.

This is nothing but a blatant excuse to extract money from customers whether they keep their purchases or not. This was my first Sears purchase in years and my very last ever.

tough luck!"

I went in to buy a part for my Craftsman tiller. While I was there the "manager" turned 2 people away because they didn't have a model number. One man stated he just bought the weed trimmer there a month before and asked if they couldn't look at the shelf and and work from there. The young man at the counter said NO you have to have the model number or we won't help you. The man asked to speak with the manager and the young man stated he was the manager. The customer then asked if there was someone higher up he could talk with and the young man gave him a card.

A second customer had a pulley he needed replaced and again with the same rudeness the young man at the counter informed him he would not help him if he didn't have a model number. The man explained that his machine was so old the model number was not on it. The young man who claimed to be the manager said he wouldn't help if the customer didn't have a model number. Now it is my turn at the counter. I did have a model number. This young man wants to know what I want and I tell him. He said it is two pieces which I thought was one piece.

I asked if I could see a picture of it so I would know I was getting the correct part as I drove 90 miles to order this part. He was rude and told me well you should know what you want. I told him I do know one thing I won't ever buy another Craftsman again since the parts are so hard to come by.

When I gave him my address to ship this to he wanted a physical address which where we live really doesn't exist, we get our mail at a PO Box. Finally I gave him my wife's work address and then he says well they may not want to ship it UPS what is your mailing address. The whole time dealing with me and the other two customes this employee was short in response and very rude.

The consequences are that this store lost two sales, two opportunities to serve customers and ran a third customer off. I did order my part (I hope he actually ordered it as I have NO faith in him now) And I seriously doubt that I will be purchasing Sears Craftsman products again.

Sears made $55,000.00 worth of Damages to my home and Prove by their 2nd time Visit of an Insurance adjuster finally given all the facts from the beginning. AND NOT a "Salesman" that was sent 1st time. Cash money stolen from my home. Credit Card stolen and used- Police Report Submitted. Cashier Check receipt for Sears Siding and Ivoice taken from my counter for my proof of payment and work completed. Double-Tripled billed on Invoices with different numbers but same work-Proved and faxed. Notary at Navy Army FCU notarized a document with hand written statement.

I want my Money. Sears to make their "WRONG" to a "RIGHT"!

Purchased Kenmore Elite appliances to include High end refrig, microwave/hood w/fan, gas range/oven, and dishwasher. No problems with the appliances themselves, but am continuously called by different offices attempting to sell extended warranties. 2 to 4 calls a day starting as early as 0800 in the morning. Have asked to be put on the no call list. Google it and you will see it (the number) is or appears to be somewhat infamous. This is borderline harassment.

False advertisement on craftsman C3 19.2 volt 3/8 model #171191 on the ads said 2 batteries and 1-hr charger on the box at the store only 1 battery, I ask the salesman the drill that was on sale the drill with 2 batteries they said show the ads, but when I ask the ads the one on Sunday newspaper they don't have the pages I'm looking for. so on my opinion false advertisement

I closed my account on April of this year with Sears since I found out that two companies were changing my account. The last week of June; I received statements from Sears with another account where the balance of these two companies were tranfer. The worst thing is that they send me statement where shows that I purshaced items on May and June.

Somehow, Sears managed to send me another new statement where all the purchase were made on April. They still charging me with a balance of $1500 with late fees. I being complaining and calling to get a solution however, there is no solution. My credit keeps getting worst.

I purchased a washer, dryer, grill and refrig from Sears and will never buy another Kenmore product. I have had nothing but annual repairs necessary from day one. When I spoke to someone regarding how dissatisfied I was with their products reliability she said we can have a repairman come out (of course) at a cost to me. No wonder Kmart bought them out. We always purchased our appliances from Sears but that is a thing of the past.

Spent more then one hour on the phone with the continuous message "Your call is important to us please stay on the line ad your call will be ansered in priorty."

Called sears customer service and they said it's a store issue. No one seams to know who to call or what to do. Would like to order new appliances while the sale is still in efect but can't until my credit is rcvd. starting to be very dissappointed in sears

My wife and I purchased a mattress from Sears in Ventura California on 8/9/09 Sales Check # 011481828529. The advertising signs in the store stated Free Delivery and Hall Away. At the time of purchase I was asked for $75.00 for delivery and $10.00 Haul Away Fees. I stated to the sales person that the sign says 'Free Delivery and Hall Away". The sale person stated that the $75.00 delvery and $10.00 Hall Away is refundable up to $75.00. We paid the $85.00 dollars and went on our way.

The matterss set arrived one week later. This from of advertising by Sears to sell matresses by using the Statement "buying a new matress from Sears, sales includes includes Free Delivery and Hall Away". The advertisement is false, untrue and ambiguous. If 90% of consumers will need the matress delivered and the old one halled away. The $75 dollars for delivery which Sears claims is refundeable is true but Sears is using your delivery funds for over 2-3 months collecting interset and the consumer is losing interset on there money while Sears is collecting. Sears Rebate -Form clearly states "Allow 8 to 11 Weeks For Receipt Of Your Rebate. The "Free Haul Away" is totally untrue and mirepresented in the advertisement.

I purchased an air conditioner from Sears. They use UPS to deliver and UPS only delivers to your door. I live in a duplex and the air conditioner was for the living room which is located downstairs. The delivery person had a hand truck but stated that he couln't enter my home. I did however convince him to slide it down the stairs to the first level. I had to get it down the next level. This has caused me to incur additional back pain since zI already hav back issues. Sciatica and disk. If you make a purchase from a store that offer delivery services your merchandise should be delivered into your home.

49.99 value. Noted on the receipt go to searsrebate to redeem your rebate. So I entered all the information online. I checked on the status of the rebate on 4/9/09, I was told that everything was fine and that it takes a while tho receive your rebates 6-8wks.

I call 8/4/09 Tuesday to check on the status. I went through 5 calls with customer service 3 customer service rep and 2 mgrs. To no avail did I get any help, they are trying to tell me that they don't see where I am entitled to a rebate for the purchases made $328.81.

This is false advertisment! The people at the rebate department are not educated for there jobs. The last person I talked to was Albert (mgr), He was informing me incorrectly about the rebate. He said he could not help. I have the receipts. Can someone please help with this situation.

I had an central air conditioning system installed in my home in January 2008. The breaker started tripping in June of 2008, once it started getting warm in Miami, Florida. I called Sears, Blue Panther the contractor for Sears came out and changed the breaker and down sized the inside of the condenser. While this was being done I requested a copy of the electrical inspection. As of July 27, 2009 there never was an electrical inspection or any plans. An electrical inspector came out to my home and is now requesting a new concrete pad, new conduit with new wiring, vent transfers, additional vents added to 2 rooms. Is this a normal process? I am concerned that the same installers and doing the new work on my home. Please help me.

I had an appointment for Monday July 13, 2009 between 8a-12p and received a call from Sears during that time informing me of a scheduling problem and the technician would need to reschedule. I rescheduled the appointment for Friday July 17, 2009 between 8a-12p. No technician showed. Someone was there the entire time.

I called the national customer service number at 1 pm the same day and was referred to the call center that handles the area (I live in Miami). It is called Plantation Customer Service. I was told the technician arrived in Miami at 11:20a. I told the person waiting at home to not accept the service if the technician showed because the wait was ridiculous. I called the customer service number again to complain and was told that technician actually had a light day and was then told that he was in a meeting.

I was then forward to someone I guess was a supervisor. I made a mistake by not recording her name. She told me that Sears would reimburse $150 in labor and $100 in parts and told me that my file number would be my phone number and she would call me later with all of the information. She also told me that I would be rescheduled for Wednesday July 22, 2009 between 8a-12p.

I called Tuesday July 21, 2009 to verify my appointment was scheduled for Wednesday. The rep told me that all she had in the computer was my last appointment for Friday. Apparently there is no record of anyone doing anything after my Friday call. After calling on Tuesday I received a voice mail later that day informing me of my new appointment. It was not scheduled between 8a-12p as the person said. It was scheduled between 1p-5p.

I called Sears again on Wednesday July 22, 2009 at 915a and the rep (Gabe) confirmed my appointment. I asked who scheduled it and she was unable to do so. I asked because I did not and would not schedule it for that time period. She returned and told me the technicians supervisor (Olga) rescheduled it. I asked if there was anything in the file stating that I would be reimbursed and she found nothing. I canceled the appointment during that call because I was tired of this.

But she did give me a direct line to schedule in September. Sure hope I don't have a trip away scheduled in September! A company s only as good as it's customer service. Sure glad my computer has a calendar!

A business that I remember as a child on Lake Street in Minneapolis Minnesota over 74 years ago, only has themselves to blame if they too go under in this depression. A business as well known as SEARS

can only meet their demise if they do not provide what they promise... customer service. If this had been handled in the first call by explaining that I was not due for service until September, and yes I do have the maintenance contract, and the Amana Refrigerator was included like Karen assured me, I would not be writing this.... but no Calendar for less than 60 days ahead? Please.......

Well, of course the technician did not show up. The dispatcher did call at about 9:15 am to let me know that I had to reschedule for Saturday the 11 of July or sometime the following week. Again the dispatcher apologized for the technician and informed me that he could come out on Saturday. Needless to say I was beyond myself. I was very firm with her and insisted that the technician come out during the remainder of his day on Friday because again I was willing to stay home to wait and get the a/c repaired. The dispatcher was not listening to my requests or frustrations. She just sounded like a recording that she was sorry. In the meantime, we borrowed fans from my sister and mother so that we could have one in each of the rooms that are always occupied. I called a company, Air One, and scheduled an appointment with them for repairs. They not only called to confirm the time and date, they actually got here about 20 minutes earlier.

Well on the day Air One was evaluating my a/c unit, the Sears technician called that he could come out and see my a/c unit later that day (Monday, July 13). He never called to ask if I was available and neither did the dispatcher. I mentioned to the Air One technician what was going on and he couldn't believe it. Unfortunately, the repair costs were high and could not pay to service our a/c. We paid a lot of money for our Sears MPA and they should follow through on their service promises. This is not the first time we had problems with Sears MPA, but we always thought it was a "worth it service".

Several years back, the same thing happened. Our a/c broke down. It took Sears SIX WEEKS to finally come out. In May 2009 we called to have our washer looked at because it was making a distinct noise. We didn't want to wait for it to break down. They didn't show up until four attempts later. In the meantime, we were going to the laundymat every other day to wash baseball uniforms and work clothes. We must have spent about $500.00 that month alone on washing, drying and gas. We heard the same excuses: the technician is tied up; he showed up but no one was home; he called no one answered; the appointment time and date is different from ours. We have heard them all...oh yeah, but they are always "Very sorry." I'm sitting in a home with no a/c at it has been above 95 degrees on a daily basis for two weeks.

In the house it gets so hot we leave to the park, our neighbor's house or a store to deal with the heat. It is very discouraging to have such a reputable corporation allow this type of service, acutally "lack of service", to continue. Their contract should stipulate that "in the event that Sears fails to show up and or call to let consumers know that there are time restraints, we, the consumers, have the right to call any other service repair company and Sears will reimburse us, the consumers, of all expenses". Sears really tries to make it seem like they are busy and that they care about our concerns and repairs. If they are busy, hire more technicians to show they care about consumers. These are trying economic times for everyone. We have to be careful with our jobs. We can't keep missing days from work waiting for Sears to say they will be there and then they don't show up. We could lose our job for missing days from work. Sears needs to keeps their word about when they are showing up! I will not purchase one single item ever again from Sears!

4th try to repair my central ac uint. missed time from work

I went to my local Sears on Sunday, July 12 to buy a new stove and over the range microwave. They were having a 20% off sale plus another 10% off Kenmore appliances. The sales associate was very scatterbrained, which I could sympathize with since it was very busy, BUT....He quoted us the correct price but when he rang it up it was more. We questioned this and he assured us that it was correct that it took 30% off. We told him we also had a $120 gift card we would like to put towards our purchase. He sat the gift card down and promply IGNORED it, I didn't notice until I signed the receipt, so he had to cancel the whole purchase and ring it up again. I was still overcharged by almost $80.

When I got home I redid the math and sure enough, he did not take the exta 10% off so I called and he STILL insisted that he took it off, but when I told him that his math was incorrect he just irritatedly asked me how much they owed me & told me he could take it off over the phone. Well, he STILL did it wrong and only took off SOME of what I was owed, which I didn't find out about until the next day when I checked with my credit card company. I called back to speak to a manager and at first he too actually started to ARGUE with me and insist I was charged correctly to begin with. I then told him to get a calculator and figure it up right then. He did and of course saw immediately that I was right.

He corrected it, or at least I hope he did - I guess I'll find out when I get my CC statement. Another gripe I have deals with delivery time. I paid quite a bit for delivery, but my stuff won't be delivered for more than 2 weeks, which is ridiculous. I'm pretty dissatisfied. I could have gone elsewhere & had next day delivery. I have all Kenmore appliances, but I don't think I'll replace them with Kenmore unless Sears makes some serious changes in regards to customer service.

my business burn't down I'm needing lots of stuff. Being a vet and being sear's has great policy for our vets I wanted to buy as much from them as I could. I purchased some tools and tool box, the tool box was back ordered they call and went to pick it up. pull up to pick up department and there's sign call this number not having my cell phone I walk in no one there couldn't get moniter to work and someone came out to help me. and we got it done not happy poor way to do business.

no one apoligzie for the crap I'd been put threw got it taken cared of but not at all happy as I feel I was a real burden and I wish now that I would of just cancelled the order.

I'm sure sorry as I really wanted to support sear's

We were in communication all day with them. Everything was fine..... one phone call they said that the guy was almost finished at his last job and that he'd be over afterwards. The other call was a call to the tech cell phone, the tech said he was on his way. 4:08.... But he didn't show up. The last call was to find out why the tech dind't come and they said because it was after five o'clock so dispatch stopped him from coming. Customer service doesn't care. They wanted to give me an appointment a week from today. I missed a day of work and my food is spoiled. We've been waiting for them to fix it since June 23rd, when they first diagnosed the problem.

First, the automatic system does not work, they speak on and on and when prompted to give an answer do not hear or understand what you say. Second, the first person I spoke with didn't know what the charges would be for a repairman, except the initial trip charge. Was transferred to another Spanish speaking person who had a bad attitude and when time was being scheduled told me the only time was between 8 and 5 and would request they call when on their way, but they probably wouldn't. When asked if the window could be between 10 and 5, I was told the same think.

When we purchase a new water softener from Sears a mod # 625 388250 on 5/31/2001 at that time of purchase the Owner's Manual for UltraSoft 200 water softener on page A of the manual, Sears residential water softener warranty at that time I readed the Full ten year warranty againts leaks as per follows ( for ten years from the date of purchase , Sears will furnish and install a new current model water softener tank or salt storage drum ,free of charge, if either the tank or drum deveiop a leak )0n 6/30/2008 the drum started to leak, after calling Sears I found out I will need to pay for a service call ( $70.00 ) and the labor to do the the repairs, when I asked about the warranty (Sears will furnish and install free of charge as stated in Full ten year warranty)I was told the full Warranty did not cover the labor install. This is miss leading at best and wrong to all consumer.

I ordered a bed about a month ago paid over $2300.00 was never told that i needed to order the bed spring separtely, i called the rego park office, was told there was no manager or supervisor available at the time, was hung up on and was never given a resolution, so now for over a month a have my bed on the floor. A store supervisor named Janet called,me I've been calling her,and she is yet to return my phone calls. If i would of know i had to deal with so much !@%^, I would of gone to Sleepys and avoided all this hassle.!!!!

Sears Macy's advising I won a trip. I remained on the line as we are an fire emergency dispatch centre and 911 CERB and wanted the phone number removed from the list. The male operator advised I was lying and that was not what we did and additionally did not indicate he would remove the phone number!!!!

Your company has shown a blatant disrepect for emergency services. My time is to be spent serving my commmunity not playing phone games with unprofessional telemarketers.

i bought a kenmore model#80560 kenmore electric 12" frying fan feb.21,2009. problem is i use five -six times for frying fish and meat but the problem is the paint coming out it means unsafe to use it. i bring it to the store and i spoke people on duty and they said they gonna order for me for replacement and once they got it, they will call me. but the thing it didnt call me back. after 3-4 weeks i went to the store and bring the stuff back and they said its all my fault for the scratch. but i explaian to them that its just past 3+months only. this stuff is $53.99+tax = $61.00 i pay. my question is iam right for this one? if not forget about it and i just charge it to my experience.

I tried to return a broken 3/8" Craftsman rachet. I picked up an identicial rachet and went to the counter. At the counter I was told that it was not policy to exchange the tool for a new one and that I would have to take a reconditioned tool. Yhe cashier checked and told me that she did not have any to exchange and that I would have to come back when they had some. I told her that I needed the tool and asked if she would exchange it for the new one. She called the manager and he said that it is not their store policy to replace broken tools and that I would have to return when they had reconditioned tool in stock.

We paid $3,353.16 for a Master Protection Agreement on most of the electrical appliances we have which includes the Central A/C unit. On the 12th of June the A/C stopped working. We were going out of town the next day so we did nothing. On the 17th of June, when we knew the date we would return home, we called Sears and requested a technician to fix the unit. They said the earliest they could come to fix the unit was on Tuesday the 23rd. We arrived home Saturday the 20th and the house was 93 degrees inside.

We called Sears to see if we could get a serviceman sooner. We spoke to someone who would not identify where they were located but she had an accent and sounded as if she were out of the Country. She could offer no help and when we ask to speak to a supervisor, she hung up. They claim to have 24 hour service but the girl said they were closed on Sundays. It is almost unbearable to live in the house. We need someone to check out this A/C unit now but Sears shows no intentions of trying to accomodate us. We need help from somewhere.

We closed on our new home in 02/2003. The builders installed a combo Kenmore microwave and oven. Approximately 6 months after we started using the appliances the door on the microwave was rusting. I called for warranty work and the tech came out and painted over the rust and did not replace the door. Now 5 years later I get a recall on the microwave for $300 dollars toward the Purchase of the combo. Well the combo now costs approximately $3000.00. So I feel Sears is making money for themselves. The entire combo microwave/oven should be replaced by Sears since they are one piece. I have checked with a local business and I can get a replacement for about $2000.00. I want to have the product that I had known all my life to be very good to be replaced by Sears. If not I will never have another sears applicance.

All was well until 2008. I called Sears and a tech came out. He stated that the Sears water softner usually do not last that long. He did somethings to the water softer and said it should start re-clclying again soon. after 2 days still on re-cycle. I called and he never called me back (Kevin).

Then I got yellow goo in my water lines and called a REAL PLUMBER. That plumber was at my home for 2 hours and was blowing out the lines so I could have better water pressure and hot water. The plumber charged me around 200.00 to fix it. I had tried and e-mailed Sears and have gotten no results from them. It is frustrating to say the least. Oh, by the way, the real plumber told me that the lining inside the water softner was comming apart, that is what the yellow goo was. not getting hot water for weeks. Sears not calling back. payment to flush out my water lines.

PURCHASED NEW REPAIR PARTS FOR WATER SOFTENER IN OCT. '08, paid over $100.. for a few plastic parts and rubber seals, parts have not lasted until May '09, ,called to request replacements for outragiously priced plastic parts, told too bad, parts are only guaranteed for 90 days. had to pay for installation and now, June had to pay for a diagnosis of the same parts being bad.

Purchased a central air conditioning unit last June 2008. Paid $3,500.00. One year, one week later, the unit is out of freeon.

They would be happy to come out for an $89.00 service visit.

A new central air conditioning unit should not be out of freeon in one year when the unit is not used all year.

Will not honer warranty on AC unit purchased less than one year ago. Gave us the run around for two days. No air conditioner for three days in 97-98 degree weather.

I paid $4372 4 years ago (June 19, 2003) for a central air unit (Carrier model#38TKB024320) and installation because Sears said our unit was too small. They said the current one we had was 1.5 tons and siad a 2 ton would be better. I wanted a 2.5 tom one to make sure it was okay but they said that would not be good because it would overwork itself. His name was Ed D. It started having problems in July 2006. But they put freon in and said it was fine..Then the summer of 2007 it is no longer fine. The were at my home 2x and the first time (April 28, 2007) told me I probably have a freon leak but that is needs to be at least 80 degrees out to test for that and that I should schedule a followup appt in July 2007. I asked how the unit would hold up until then and was told it would be fine....fastforward to a week later..no central air again.

and even though it is not 80 degrees was able to perform the freon leak test. So he apparently found the leak and it is fine..fast forward to a week later..we are now talking 95 degree weather. No central air..I call them AGAIN on May 23, 2007 and ask them to pls accomodate me on the coming Saturday as I could no longer take days off work on such short notice. They would not..I called the CEO\'s office in IL and was told they had a special department for my cases and they were confident they could help me. But they did not..made no attempt to try to get someone in on a Saturday to help me when they did not fix the problem the first 2 times.

everything and said it was fine but they think the unit was too small for the second floor and that is why I am having issues...then I call another contractor who came and said the unit was definitely too small because there were no leaks and the unit was functioning fine but it simply could not cool the house with the heat because it was not big enough..so I make the appt for them to come the 3rd time (scheduled for July 5, 2007).

id sorry but no. No one called me to tell me they would not show up. I spoke to as many managers that I could and they can\'t come back until July 11th..I can not afford to take another day off and it is going to get hot out. I lost $300 of pay just for that day. Then I speak to their legal department who sends over another contractor..all I keep hearing is that the unit may be undersized but SHOULD be ok.

But it wasn\'t ok. It wasnt working and everyone they sent from their side said it was ok. Every one we hired to look at it said it was too small for the second floor. We went through this again in the beginning of summer 2008. We called them they told us they couldnt help us even though we have a warranty and the unit is not working properly. We had no choice but to shell out thousands of dollars and put in another unit. We put a 3 ton unit upstairs and we had no problems for the rest of that summer. On April 27, 2009 their unit died finally. They never fixed it properly to begin with. They have not shown up to reapair ont he following dates even though we were scheduled. May 6, May 13, May 19, May 22, June 4, June 6. I have a reapir contract still in effect.

We have been without central air for 6 weeks and we keep taking days off of work and they simply do not show no matter how many times I call them to confirm throughout the day. Additionally I had spoken to a technician named Jeff who said we should just give us a new condensot unit. I told him they said we need a new compressor on the unit but it has been so faulty for 3 years we felt we deserved a new unit. He agreeed and called my husband later to tell us new condensor unit - which he clarified again (not compressor) was ordered adn gave us the model number on May 22.

I then spoke with Jamika from the Sears Executive complaint department who also backed this and emailed us in writing the condensor unit is ordered. I then speak to Brian from the same department who said no. He tried to tell us they had teh wording and wrong and only the compressor unit would be ordered even though each time we spoke to someone there we clarified the condensor was a new unit and again I have this in writing. They aslo promised us a $150 sears gift card. A very small compensation considering all the days off work we took and they never showed and that they would reimburse us for the window air conditioner unit we purchased. That remains to be seen. We were promised by Brian from Sears they had strict orders to come on Saturday June 6. I called 4 times on Saturday and was told they are coming. At 4pm I got a call from Sears the technician was not working so not one would be coming. I would like all that was promised to us. A new condensor unit and a compnay of our choice recognized by the BB to install it so we can depend on them.

I had purchased a Sears flashlight and package of Die Hard batteries. some of the batteries leaked in the package and the batteries in the flashlight leaked and damaged the flashlight so it would not work.

I brought the damaged flashlight to Sears. They did not have the model I had purchased so they replaced it with a more expensive model. They were extremely polite, courteous and helpful.

It is a pleasure to be able to say something nice about a business.

On May 18 I ordered a electric cord for a vaccum cleaner. I paid for the part at the center and was told that I would receive it in 3 -10 days. On June 3rd I called the center, waiting 13 minutes to speak with a representative. When I mentioned the purpose of the call I was transferred to the Customer Service dept. I, again explained the purpose of the call and was told that the part had not yet been shipped. I told the CSR that the employee at the center told me no longer than 10 days. I asked when will the part be shipped and she told me that I would need to call the parts center to get that information

It isn't fair that a corporation can treat the consumers like this and something needs to be done about

After inquires with other contractors, I discovered that Mr. Kirkland overcharged for this unit. The installation of this project has not been satisfactorily completed as of May 23, 2009 doe to inadequate performance by installers, incompatible and defective components. I have asked that this unit be removed from my premises due to tremendous aggravation and dissatisfaction with cost, performance of installers and product. Mr. K misrepresented this product in cost and performance.

The repairman lives a distance away from my place and he gave me the run around. He kept saying time after time,you know if it's not broke and the oil is low or it's not the furnace's fault it will cost you $100 dollars. I told him I didn't care I just wanted it fixed cause it was cold.He kept repeating himself about being low on oil. I told him my tank had plenty of oil.

I told them to come and get this furnace. I am not paying for something I can't get fixed in a few hours when it's cold. I am lucky it's not the middle of winter.((AT THIS POINT I JUST WANT THEM TO COME AND GET IT!!! I AM NOT PAYING FOR IT!!!!!!!!))

then the ac started to trip the breaker . sears sent another tech out and he tells my husband that the breaker was to small and that it should have beeen rewired from the unit to the home when the unit was put in . so he leaves they call original contracter to come change the breaker , and he does but now my lights deem to almost nothing when unit kicks off and on . so it march12,2009 and i call sears about lights deeming and unit not cooling like it should . so they say it needs to be rewired ,its the wiring and that we would have to pay for it to be rewired . they used the wiring from the old unit not because we said so they said it was no need to change it nor breakers when they were tryin to selll the unit while looking at everything in my home .

Okay, many have asked about my bad Sears experience. Now that I know I won't get a resolution from Sears, here's my story for the world to see.

When they arrived, they did not have the right parts to install the new gas line from the source to the appliance. They told me "We have a problem" and treated me like I was stupid for not knowing what size connector they would require for the new appliance. They remarked that they often have a problem with a certain sized connector.

This is a part they should have had on the truck, but they told me I had to go to the hardware store and pick up the part myself. They told me to call a 1-800 number when I had it, and they would return the same day to complete the installation.

So, I called the Sears location where I bought my appliance and asked for a manager. I gentleman who identified himself as Bill G, a manager, spoke to me. He asked if the install team was wearing Sears shirts....he needed to know because Sears uses contractors, and once the appliance leaves the store, it is "out of our hands". I told him I was angry and ready to have the appliance returned and demand a full refund. Mr. G was polite, said he would find out what was going on, and would call me back.

He did call me back the same evening, and acknowledged the unprofessionalism of the install team. He said that they were contractors, but I reminded them that they represent themselves as being with Sears. He said that he would offer a full refund of the delivery and installation charge, but he would need to have the contractor reverse the charge. He told me to call him when the install was complete so that he could ensure the appliance was installed to my satisfaction before dealing with the contractor. At that time, he would take care of the refund.

After the installation was completed by another crew, I called on several occasions, and could not reach Mr. G at the store. I left a message for him to contact me, and he has failed to return my call.

This is the second major appliance I have replaced in my home in the past year using Sears. Based on my most recent experience, I do not plan to do any future business with Sears.

I had an account with Sears and owed a regular balance. I lost my job in October 2007,and then became a victim of Identity Theft in November 2007. I wrote Sears to discuss these issues and never received a phone call or any written correspondence. I tried speaking with them from November 2007 to August 2008 with not one single attempt to even contact me from them.

As the months past, and they never contacted me, I set up an arrangement to pay off an agreed portion of my bill. I sent a certified letter outlining specifically what I intended to do since I had not heard from them. I then followed the arrangement I made to the letter. I then set a followup letter indicating I had fulfilled my obligation to them. They are still charging me, and still refusing to communicate with me. I have ample proof of the entire process. They are now ruining what little credit I am trying to build. What can I do?

I responded to you advert. for two positions at the Briargate store. One was for receiving clerk and the other for battery installer. I filled out your on-line app. and got an e-mail telling me to report to the store HR office this morning 5/4/09 at 11:00 AM. I got there at 10:45 and was told there were no jobs other than in womens lingerie. This is nothing more that the utmost insult. They just took one look at me and decided I wasn't someone they wanted to work with. Very prejudice in my mind. Either that or the most incompetent HR on the planet!

I went to sears on hickory hill for a kids advantage return. I was asking for a exchange on some items that wear worn out, so the cashier calle for a manager. When the manager walked up see already had a look on her face like she didnt want to be bothered. when i told the manager about my exchange she stated to me that she wasnt going to do the exchanges because they did not have any holes in them. I had never had this problem before.

I asked to see wear it said on the kids advantage that clothes had to have holes in them. She was speaking to me in a very rude manaer, and i aske for the store manager. The store manager wasnt in so they sent the manager from home improvement John. John preceeded to walk over wit a print out of the kid advantage, and it went alone wit what i was saying that if the clothes where worn out. Both Kanisha manager over children and John Manager over home improvement still did not do my exchange.I shop at sears all the time and i have never had a rude experience in my life. Sears has lost a very loyal customer!!!!!

I am 6 months pregnant and they had me standing their over 20 mins going back and fourth and i was very embarassed in my life. Other customers where looking at me like i had done something wrong, and i could here the too managers and the cashier speaking on the conflict as i walked off.

We bought a tempered glass padio set on 5/11/08. On 4/26/08, the table top shattered spontaneously as my 7 year old daughter and her friend were sitting at it. My daughter's leg was cut. Sears referred me to the manufacturer, who they claim is Numark. Sears says it was the Oakbrook model. I looked on line and if you click "oakbrook collection" thee is a photo of our set but I do not know if they sell it through this site directly. Also, I found an article on line identifying Numark as a "distributer" rather than a manufcaturer. Need some held. We paid $432.49 for the set.

I purchased a flat screen television at Sears, but they refused to price match to particular stores claiming that they only price match to stores that they lose business to.

It was Sat. 11-12pm 4/18/09 in the morning, we were in the garbage disposal appliance section of Sears, we approach a sales women for help, instead she directed us to this sales man to help us in choosing correct HP models. The problem was that salesman was very unfriendly, perhaps racist and had an attitude problem.. an example would be flipping his eyes on us several times as if we were idiots. It felt as if he just wanted to get it over with and unwilling to help us. Toward the end, instead of asking us if we want to get it, he walks away. Never in my life have I ever dealt with salesperson like this. I'm very upset till this day even though we bought item because we desperately need it at the time.

I would never go back to that Sears again. The manager of that Sears should be informed and you wonder why Sears isn't doing well.

3 years ago March 2006, I decided to renovate my Kitchen. I went to sears and choose over the counter Microwave, refrigerator, dishwasher and a cooking ovens All stainless appliances over $5000 in credit with Sears that I paid in good faith..

In January 2009 the microwave would not work I had to get it replaced and in March 2009 The ovens would not work when calling sears tech they came in to charge me $140 to evaluate the problen and he inturn place an order for parts that I received in 6days and 2weeks later an other tech came to replace the part the 1st one ordered when he hand out a bill for $498 to replace the panel on the stove I was shocked to know sears do not stand behind his products so called Kenmore Elite. I reject the fact that I had to replace the 3yrs old Microwave Kenmore elite and Kenmore Elite Stove. I decided to call, email and mailed sears consumer service with no satisfactions. I would like something published to this matter so some working person like me would avoid bying these products from Sears. Thank yOu

Willowbrook 40x66 glass dining table. Shattered into thousands of pieces

Called Sears appliance repair regarding a problem with a my 5 year old Whirlpool Duet washing machine, which was stopping midcycle and not draining. (Note, the machine was not purchased or under warrantee from Sears, I just picked them based on name recogntion.) The repairman, who I believe was subcontrated out by Sears, came, looked at the machine, started a few wash cycles, and announced he could tell by the noise that it was a bad drum, and would be around $700 to fix.

At no point did he remove the facing to examine the innards, or run any diagnostics on the CPU. I paid him his service call fee and sent him on his way. Unsatisified, and convinced the problem lay with the water pump, I called Sears back a few days later and ask that they send someone else out with the proper parts, to perform a true assessement, and not to charge me for the 2nd service call. They refused. I hung up, and called a local service. Within four hours, for a less than $280, I had a new pump, a cleaned filter and hose, and the machine running like new.

Out the cost of the Sears service call. Time wasted away from work waiting for Sears repairman. Nuisance of dealing with malfunctioning washer longer than necessary.

I have a Sears charge--that I received as a replacement card--last year. I have had a Sears charge off and on for over 40yrs. I went to Sears to purchase some spring clothes for my grandchild. When I went to use my Sears charge the told me it was an appliance card and unless I charged $200. I could not use it. When I complained a manager came over and stated the same.

I called Sears and they said since Citigroup took over their charges there was nothing they could do. They would accept a complaint but I needed to call Citigroup. I did not. Why should I when I have never been denied credit by anyone and how can Sears change their policy without notifying their credit card holders? I told them to keep their clothes and I will never purchase from them again.

24% intrest rate on regular charges. I have specail rates on other amounts. this was put on regular charges. I have never been late or treated like this

I am ending all assoiation with sears as soon as possible. I will never shop at sears or use products again

My GE Max Dishwasher had stopped draining water. This was a week before the Easter weekend. I called Direct Energy who was listed in the manual to schedule a repair. They were unable to come until after the weekend. As I shop a lot at Sears, I happened to be in the store and talked to an appliance salesman. He encouraged me to call Sears Central saying we will repair all appliances regardless if you have bought it at Sears or not.

I called, explained my urgency to get it looked at, was asked for the make, model and serial number so that the repair person would have parts available. The individual at Sears Central asked all kinds of questions, and said it sounded like it was the impeller. I was told that because I needed someone to come out within the next couple of days, they couldn't give me a firm time. Just between 10am and 4pm. As I really wanted my dishwasher in time for a large Easter dinner I was putting on, I rescheduled some doctors' tests that were for the 8th of April, as well as booked a day of vacation to be there.

At 2:30pm on the 8th, I called Sears Central to ensure someone was indeed coming, as I was getting nervous that they wouldn't come. At 3pm, the repairman did arrive. He walked into my kitchen, looked at the front of the dishwasher and without even touching it, advised me he couldn't work on it. When I asked why, he said because it is a GE and we don't work on GEs. I was furious! I asked him why Sears Central didn't tell me this, and he just said, oh, they will take any service call.

After he left, I picked up the phone book, and blindly picked a number out. Called, and they came within the hour, and fixed my dishwasher for only the cost of the service call. We have bought literally thousands of dollars of merchandise through Sears over the past few years. I am seriously considering NEVER buying anything from there again. I have never had such horrible, lousy service. It was a complete waste of my time AND the service repairman's time, as he could have been scheduled to go to a house where he actually COULD fix the problem.

Went in and purchased dryer thermal fuse. Shipping address was incorrect but associate would not change it. IF I placed a second order, i will lose shipping cost of 2nd order. Associate (black female) did not even attempt to correct HER mistake. The was the 2nd day in a row that i have been in this particular store and witnessed poor customer service. Manager was not available, I was told.

I now have to try and run down where my wife's dryer part will get delivered next week.

I have purchased 3 window units from the local Sears (1317), and have had nothing but trouble with two of the three. I have been told that I had 90 days to have one replaced because the parts were obsolete. For the past 3 months, it has been nothing but headaches trying to get this remedied. Trying to find a person who knows what needs to be done instead of putting me on hold or transfering me. I have tried to even get a hold of the store manager and was given the run-around.

I just want my units either repaired or replaced. I have two elderly women who live with me who NEED to be in comfortable weather and I need this to be fixed before the South Texas heat moves in and I am stuck without functioning a/c's. The contractor the store uses refused to come out to my residence and actually went as far as to cancel the work order AFTER I have paid for installation! So Sears has left a bad taste in my mouth BIG TIME! The customer service is BEYOND poor! I am sick and tired of being given the run around. Had I known this was their MO, I would have NEVER given them my business. My 90 days is up at the beginning of APRIL and NOTHING Has been done to remedy this situation!!!!!!

I ordered a weight bench online for pickup at Sears location Security Mall in Baltimore. I was sent an email saying the item was pulled and was ready for pickup. I arranged a friend to help me and arrived at the store when I was told to. Not olny was my merchandise not ready, which can happen, but I had to wait 15 minutes to get helped (they advertise in their waiting room a 5 minute wait or 10% off). I not only was not offered this premium, I was accused of getting being rude and loud. I can assure you I most certainly did not in any way get loud or treat any of their employees in any negative way. I have worked in retail and understand cercumstances happen.

I asked for a manager and was brought to someone claiming to be the Store Manager who sat on a pallet indiferently and told me my merchandise must be special ordered despite being told previously that my bench was in stock and awaiting my araival. I asked what my options were and he said either wait or cancel my order. He obviously didn't care as he didn't look me in the eye and made reference his employee saying I was rude without asking my side. Wow? I went home, canceled my order online, and and gave feedback about this through Sears.com. I never received any feedback by email or phone.

I did order the weight bench through another retailer at a slightly higher cost.

I called to schedule an appointment for a riding mower. Appointment was for Monday, 3/23/8, between 8am-5pm. Gave 2 phone #s for technician to call before he came. Waited all day, NO SHOW! NO CALL!Called CS and was told technician couldn't finish his calls. I asked why I wasn't called and was told someone did try, but there was no answer.I hadn't left the house so this is either a complete falsehood or a falsyfing of records. I called CS on Tuesday, 3/25/8 and was told someone would be here between 8am-5pm. She also also said she couldn't give me a time because they didn't have a technician assigned to the call. What a way to do business. No wonder they are in trouble. I will never do business with Sears again!

The customer service received from the Sears Home Central call center for a recent repair request was horrible. The main problem seems to stem from a language barrier coupled with a standard script that the call center personnel are required to use. Even when asking a specific question the response is based around a standard response that in many instances doesn't even come close to answering your initial question. We recently scheduled a repair appointment for a Monday with a window from 8-5. That in itself is disturbing that with today's modern technology and logistical systems available to a company like Sears a shorter window can not be offered.

So after waiting all day from 8-4 we decided to contact Home Central to ask when the repair serviceman will be arriving. We were informed that the appointment was entered in the system for the following day, Tuesday. We explained that this was unacceptable and someone must come today as our entire schedules were rearranged to accommodate for Monday. Again, we were told that the appointment was for Tuesday and there was nothing that could be done. We asked to speak to a supervisor and requested that the recorded call log from the previous Friday (the day we called to schedule the appointment) be reviewed to confirm what we were alleging to be a data entry error. We asked to be notified immediately to confirm this request. The had to be inconvenienced the next day, Tuesday, to again wait around for someone to arrive and fix what took 10 minutes. We have yet to receive a call from Home Central to confirm their mistake.

Time management of waiting all day with no result cost me a day's work.

On Saturday, March 21, I ordered a new starter switch for a Kenmore dryer from the Sears parts dept. The sales woman (who spoke very fast) took my order for the part and quoted me a price of $50. I made a big deal out of the $50 price to her since the part is so small but told her I had no choice and had to order the part from Sears. When I received the confirmation email a little later, the part was $35.96, sales tax $1.40, and SHIPPING was $22.97 for a total of $60.33 - NOT the $50 I was quoted!

I immediately called the parts dept. (this is a couple hours after the order was placed) to cancel the order and was told they could only place order and could not cancel it! How can that be? I was also told that I must have requested 'expedited' shipping. (This all occurred on a Saturday so it wouldn't go in the mail until Monday anyway). I was then transferred to Sears customer service dept. and was told there was nothing that could be done. I was told that after I receive the part, I can return it to the local Sears service center, however, the shipping charge would NOT be refunded.

I have always trusted Sears and their products. We have always been LOYAL Sears customers but after this treatment, we will NEVER again purchase any product from Sears. I will also make sure I tell as many people as possible about my experience with Sears. I wonder if Sears realizes how much the $22.97 shipping charge is really costing them!

I purchased a pack-n-play from South Park Mall location on 3/11/09. I was rung up by a girl named felicia/kiesha. I bought this item for $119.99 plus tax. The entire order was $129.74. I purchased this product myself for myself. On 3/15/09 I received a gift which was a much nicer pack-n-play that was pink and brown purchased at Target. I immediately contacted the support center because when I purchased the product the gentleman that loaded the item for me accidently kept my receipt. I was told there would be no problem with returning the item since it was still in the original packaging and had never been opened.

I attempted to return the item at approximately 5:30 pm on 3/16/09. My initial contact was with Efrin. He was unable to give me cash back even though I also had proof from my bank that the transcation cleared my account. I paid with the my ATM/debit card. He was unable to place it back on the card or give me cash and offered me a gift card. I refused the gift card! Efrin contacted a supervisior by the name of Fernando. He was also unable to complete the transaction and again offered me a gift card. I was extremely upset by this point when he called for another supervisior.

A lady came and she just happened to be there at the time that I purchased the product. She again offered me a gift card that I once again refused. The store manager Joe was then contacted. by this time I had stood there for more than 30 minutes. Joe claimed he couldnt not over ride the system and they could only offer me a gift card. I began to get loud and told them that they had better find someone to fix this problem. I would not accept a gift card and now i will no longer step foot in Sears as well as I will advise all other family and friends of this horrible experience.

I asked for the general manager. No one seemed to be able to tell me his name or number. I once again called customer support and was transferred. the phone rang off the hook before the answering machine picked up. Finally I told the sotre manager that I would wait until he found me the number of someone else. Finally Joe whipped out his wallet and produced a number to Michael B.. I immediately contacted Michael on his cell phone and made him aware of what was going on as well as making sure that all of the customers at that time knew exactly what was going on and how I was treated. I advised him that I would no longer step in not only that store but any other Sears store.

Due to the unprofessional customer service I received I intend to file a complaint with the better business bureau and consumer affairs. I am also going ot contact the news channels and file a complaint. Maybe they will do there own investigation. During times where the economy is downhill you would think that customer service would the top priority. I am absolutely stunned about the service I received.

I ran up my own personal cell phone bill trying to contact the support center line. I also called Michael B. from my own personal cell phone. I stood there for well over an hour trying to get this situation rectified.

I purchase a projector DLP TDP-MT200 from Sears I look at many place like Costco where I could get a screen with the purchase of the projector. Anyway I deside to buy from Sears because I trust the compagnie Sears and that where I do businesse most of the time.Like I was told after 2,000 hours I have to change the lamp

the seller told me that a lamp cost about $300.00 well before my 2,000 hours ran out I orther from Sears a lamp they told me $500.00 for the lamp and after waiting 4 months and many coming and going. they told me to phone toshiba and order from Micro Age and I am still waiting 2 months later Please helpe me to resolve this problem.

I bought an air conditioner. It had the wrong fittings, did not lock into window as promised, did not fit window it was meant for altho I was told that it would. I hired someone to use particle board, screws and other hardware to get it to fit. Sears not only insisted that I take the wrong materials to UPS to return them(altho they did send a paid box) but would not consider a gift certificate or any satisfaction for the extra expennse I incurred. It cost me about $100 to install a lousy $200 air conditioner. At least it works. I will never shop at Sears again unless I learn that they have dramatically improved their customer service. I spoke to the salesperson, supervisor and head of department. A total waste of time.

I have gone to your stores with $10.00 off coupons only to find out that I spent enough money to use them, but I could'nt use them because the articles were on sale. I went to Sears and Kmart just recently and was unable to use them. Do not send any more coupons to me unless I can use them. I only shop when items are reduced. I am on Social Security and I could certainly use the ten dollars off, only to be told it does'nt work on clearance items. Do not send me any more coupons unless I can use them on reduced items. I have dealt with you for years. I may decide to stop. Keep your coupons.

I purchased a sectional sofa which contained a pull-out bed on one side of the sofa. That whole section of the sofa is no longer functional because the tarp or base that the mattress rests on has torn away from the springs that are connected to the frame of the bed leaving no support when you sit in the couch. I initially started dealing with Sears in October/November of 2007 to purchase the replacement part that I needed which I was told was called a "deck kit". I attempted to obtain the part directly from the manufacturer Edgewood Furniture in Woodbridge, Ontario, as first suggested by Sears, however the manufacturer would not deal with the public as you needed an account with their company in order for them to obtain the part on your behalf. I offered to prepay for the part and pick it up by myself since Woodbridge is less than a half hour distance from where I live.

I then went back to Sears and advised them of my progress at which time they agreed to assist me and obtain the part I required directly from the manufacturer. Sears advised on December 5th, 2007, that they would update me by telephone once they found out the cost and availability of the part within a week's time. The following day I was contacted by "Ryan" from Customer Service at Sears who told me that the part would be $80.00, plus $25.00 service fee for Sears, plus tax and that in order to process the order he had to charge this amount to my Visa Account immediately. I agreed, and provided my visa information to him. Ryan then confirmed that once the part was available for me to pick up I would be contacted.

I was not contacted by Sears for about four to six weeks after Sears charged my visa account for the part so I contacted the Customer Service Department on March 3, 2008 and spoke to "Maureen". After explaining the whole scenerio to her she advised me that it did not appear that the part was ordered and she would have the department investigate the matter and have someone get back to me. I was ANGRY!! Suprisingly, by March 17th, 2008, I have received no follow-up from Sears so I called them again and was assured that the part was ordered, however, I did not get the name of the person I spoke with at that time because I was so angry. It is now May 15th, 2008, and again no one from Sears has contacted me so I call them again and speak with "Abbey" who tells me that the order was lost in April by UPS Courier and that it may take two to four weeks to trace the order which no one informed me of.

After speaking with Abbey in a lengthy conversation she almost had me convinced that I might gain some progress that day. Abbey advised that it seemed that only a box of coils was ordered which is not what I was lead to belief that I paid for or required. Abbey then said she would investigate once again and keep me posted and call me back by the end of the day with her progress which of course did not happen. On June 3, 2008 I called Sears once again and spoke with "Carrie" who is a Supervisor that I requested to speak with thinking that maybe the matter would be taken more seriously and she advised that she would review the matter and get back to me. Needless to say no telephone call has been made to me by Sears since that date, so I wrote a letter to their National Customer Service Centre on December 1, 2008, to which I have not received any response.

I don't generally have any problems with Sears but my husband and I went shopping for new kitchen appliances at this store about 6 months ago, bringing a circular we received a major metropolitan newspaper. They had great prices on good name brand appliances. However, after spending 30 minutes in the store, neither the salesperson or floor manager could find any of them, not one of them. They both also stated, There was no way they'd have appliances at prices that low. I can understand an error in circular for an item, but not all items.

So I asked if they had published a notice alerting consumers to the error and the floor manager said, No, but they got an internal memo. At that point, it seemed as if something was fishy and I recalled many years ago Sears had been penalized for extensive bait and switching on merchandising. They since cleaned up and became a reliable source for general merchandise. But I wondered if the poor economy is driving many retailers to employ these old methods as I had the same problem, at multiple office supply stores, when shopping for a new laptop this year.

None personally. We patronized a local, non-chain appliance store and were really satisfied as a result. The impact was to Sears who lost the sale on 2 ovens, a 5-burner stove top, an overhead microwave and dishwasher. So we were not hurt in the end - but only because we shopped and bought elsewhere.

On June I bought a water system on line it was installed at my home in florida on July it works at the beginnig and stop working, them my husband call sears several times they came to my house repair it and it works for a week and it broke, finanally sears agree to replace the system for a new one. This water system worked for on e week and worked again I called sears and notify that they send my a new technichian and finally he told me because of the water my Omosis water system wont work that I need a water softener. Why they did not tell me this from day 1 the return period is gone and I stack with the equipment and the debt.

I am unemployed, stacked with the omosis water system that is not going to work and a bill of sears of $500, 200 something for the equiment plus installation total of $500. I believe It is not fair, why they did not tell from the begining when the system did not work to replace it for a water softener. Sear Mr. R.Foresper is offering a water softener with 40% off and installation 40% off. why I have to stick with the Omosis system that I won't utilized because I will have the water softener equipment plus the debt. Plus another debt. Please help me with these matter. Thank you so much.

I purchased a winter jacket at the Sears store at the mall. I took the jacket out of the store with no problem and wore it for about a week.

After a week, I entered my home and removed the jacket. Re-entered the room I came into from the outside and noticed what appeared to be spatters of blood on the carpet. Upon closer inspection, I realized it was actually droplets of red ink!! The only thing I could think of that the ink could come from was the jacket. Upon inspection, I realized that the store did not remove the security device on the jacket, and the ink was leaking from it. Wording on the device said, 'do not tamper with device or red ink could damage, etc.

I could not belive it. Red ink all over the carpet because of a stupid device like that, and that the service person did not remove it before I left the store, and I was able to get out of the store without any signal going off. Fortunately, I had a special product that took the ink out without damage to the carpet. I returned the jacket to the store for a refund, and that's all I got. A refund for my trouble. Thanks for nothing Sears.

We purchased a freezer on November 7, 2008 and was told that we bought in the FREE delivery time frame. But we had to pay $65.00 for the FREE delivery but would get our money back in 6 weeks by sending in a rebate form. Nov. 10,2008 I filled out the online rebate form. Heard nothing from them and started making phone calls, the girl said that it would take 8 - 12 weeks to get the refund.

Called again in late December. Finally got a girl that said they had no record of the form,(funny - how did they have my info on their MySearsRebate site)? After much searching she found the information and filled out another form now the info said it was filed 12/23/08. Sears sent an e-mail asking if I wanted a Sears card or prepaid Master Card, not wanting neither I did not reply (they gave me no other choice). Checked the status online AGAIN and found that the rebate dollar amount was now 0.00.

1/21/09 another call to Sears and was told I didn't reply to their e-mail. I said I do not want either card I want a check. She said it would be changed to a check. Now it is March 1, 2009 and we are still waiting for our FREE delivery rebate that we had to pay $65.00 for. My question is how can a company be so deceitful and no one can seem to do anything about it?

I requested my home owners repair on the microwave service was through sears. The inital tech came out put his dirty shoes on my kitchen counter and broke the face plate of the microwave. After a heated conversation he finally agreed to replace what he broke. I reschedueled the service and then they were a no show. Then rescheduled again and the repair guy was very rude. He then stated that I cancelled service. I then rescheduled for 2/25/09 and recieved a phone call 15 min to 12 that the repair guy was still in riverside ca and was going to be late. After waiting waisting all morning. I spoke to jerrod from the escalating dept. who basically said too bad. This has been the most horrible service I beleave I have ever recieved. So again Sears was a no show!

I just received the two 2009 appt. books on 2/18/09 which is three months tooo late. I needed them as Christmas gifts. I had to resort to something else, even though I had tried my hardest to get those books. I have items that I cannot use now, because I did not receive them in a timely manner. The box did not contain an invoice, and I am very upset because I did not even know who to contact. Please help me resolve this matter.

recv'd confirmation on February 19, 2009, for an order that I placed on jan.29, 2009. enclosed, were coupons to use at Sears, with the expiration date of January 31, 2009!

expired coupons

on septmeber 1 2008 i bought a tv 37 lcd tv. it has not even been 5 months n the tv is not working. i spoke with service n repair n they tell me that they do not know when they are going to have the piece that has been damage. i tried to see if i could take it back to where i got the tv n they said that after 4 months they do not take the tv bad. they only do repairs. i do not want a tv that is already giving problems. please help me. asap it not fair that i have to go without my tv. thank you

one day it just stopped showing the picture bu tu can hear the sound

On the evening of 2/8/09 the Sears Installation Department called me to let me know that the range and microwave had been sent to Sunrise, Fl rather than to the Fort Pierce distribution center and that I needed to contact the salesman as he had put the wrong distribution number on the order and it needed to be corrected before delivery.

On 2/9/09 I called the Sears store but after an hour customer service could not correct the error and the appliance department did not answer their phone. I called off and on for several hours. My husband remembered that the salesman had given us his cell number and I called and left him a message to explain what had happened. Late that afternoon he returned my call to say that yes he had made an error and the only way to fix it was to credit us for the order of $3569.13 and then recharge our card using the correct distribution number. He said he credited the account that day and that the new charge was $3,548.13 because of a change in the microwave price. Fine, finally this was straightened out and we would receive our merchandise!! No, not that easy because he said that now the range and micro had to be returned to the main distribution site in Jacksonville and then be shipped back out to the proper destination. We would not be receiving the merchandise until on or about 2/24/09. We were not happy because we had traveled to Port Saint Lucie just to receive the merchandise but at least the order was on the way and the distribution problem was behind us. No, not quite.

On 2/13/09 my husband checked our credit card balance to make sure that the credit had been posted..it had not been posted..but the two charges for the range and micro had been posted so the charges on our card for this order now totaled over $7,000. I once again called the Sears Plantation Store/ large appliances and this time was able to speak to a salesman named Rashid who said that it takes from 10 to 14 working days to credit back my credit card..this did not sound right because if you can charge my card right away you should be able to credit the account right away.

I asked her to cancel my order and stated that I would be filing a complaint and not be purchasing another thing from Sears because of this policy.

I am writing to request an inquiry into this type of policy; to assure that I receive the two full refunds due my account and that I am not charged any fees by Sear's for their inability to handle orders properly, provide customer service and handle refunds the way that they should be handled.

I developed a thin blue line (1cm wide) from the top of my plasma dispaly reaching half way down the unit. A minor annoyance, but by no means neccessary to trash the TV, I decided to call Sears to have it repaired. That's when I began to encounter the worst customer service I've ever had. The first "tech" came out, took a look at the set and made himself right at home on my couch. He called in the part that was needed and left, but not before charging me $177 for the call and part. He said they'd ship it to me in the next 3-4 days and would be back in a week to install the part. On the 4th day without delivery of the part, I decide to call their "customer service", who after three transfers, infom me he never even placed the order for the part!

So, now I get to wait another week while they order the part. The part arrives and another "tech" arrives two weeks from the original visit and informs me he ordered the wrong part! So, we get to try this again. He places an order for the "correct part" Four weeks now have passed and I have the "correct" part. On the fourth week the "tech" arrives and replaces the part. I turn my TV on that night and a six inch wide multi-colored stripe is running half way down my display. Not only that, but they "forgot" to re-connect my DVD to my mounted plasma, so now it's been four weeks since the original call, I'm out $177 the TV is ten times worse than I started and my DVD isn't connected properly.

Two more calls to customer service and finally three days later the "tech" arrives albeit four hours late He manages to get rid of the multicolored lines, but I'm the proud owner of a plasma with a four inch wide white bar running half way down the display. When asked why he can't make it back to the way it was prior to coming out he tells me there's nothing he can do. Now I'm irate, I ask for his boss' name and number. I call him and all he can offer is a refund on the "service" and a $100 gift card. I told him I'm not looking for a free tv, just want it back to the way it was before I called. He says, no can do. OK fine, I say, how about a discount on a plasma that I'd buy from Sears...No can do. Doesn't seem legal, does it??

Sears has denied me the rebate I qualified for. They agree that I should have received it, but due technical problems on their end, I did not get it. The problem has been moved up to their Escalation Dept and there it is ignored. The customer service reps (especially Annette) have been very polite and have tried their best to get it resolved, but upper level management have ignored the case. They have tried repeatedly to get it resolved. When I go through the website contact link, I get a form letter response.

I bought a freezer that qualified for 70.00 shipping rebate. I bought it on 11/2/2008 during a website reconfiguration period. I was issued two receipt numbers due to their technical problems. I was given one on the order confirmation email and a different one when the product was delivered (this is the same one in order history). I entered it on their website using the delivery receipt number and was denied. (I didn't know I had two receipts numbers at the time, or I would have called to learn which one to use). It's not a matter of the $70.00 anymore, it is the principal of the matter that upper level management cannot (or won't) override technical issues and fix the problem.

I have spent hours making phone calls and sending requests via the contact sears link in the online rebate center. I don't know what else to do. I will take them to small claims if I knew what county, state to process this in. Do I start with a Demand Letter? Do I sue in my county since this is technically where it happened via internet and actually delivery of the freezer. I am a professional and deal with the public all the time. My time is valuable and this is getting expensive.

I have been trying for 2 week to get a Panasonic TV model TH42PZ80. I Have been unable to take to the store manager because they will not come and talke to me. I waited and hour and he never showed up. the sale people one dya say we can order it than the next say we can not. I was given rain check onthis for the price of $899.99 and I just want the product. thank you

Called Sears this morning to order a hot water heater, have it delivered and installed. There are several in stock at Rolling Oaks Mall (maybe 20 minutes away). Someone will call in a couple of hours when they are on the way. One o'clock: It's the people in Iowa. No, it's the people in Florida. I could have gone to the store, bought one and installed it myself by now. (It's now almost 3 PM - haven't heard a thing from Sears.)

I took off work so someone would be home. It's tough to heat enough water on the stove to do dishes and give baths to four kids.

Purchased a Kemore Water Softener in 2003. This year was the first issue we have ever had with this unit. The resin container was not draining and had a sludge in the bottom which would not cycle through. I spoke with the Sears Customer Service department who told me to download a manual and manually clean the unit out myself which I did. While cleaning it out I noticed there were parts of the motor and plugs which were not there. This unit was installed by me and has never had any other service person work on it therefore no way for these parts to walk away by themselves. The Customer Service or Parts department are unable to send me parts unless I purchase them even though they were never there to begin with.

On 3/26/07 I purchased roughly $5,000 worth of Kenmore Elite appliances for my home. That was the sale price of 30% off of the regular price. I purchased the HE5T front load washer and dryer, the over the stove microwave/convection oven in stainless steel, and the side by side commercial refridgerator and freezer that mimicks the sub zero model. I picked the appliances up from the store about 1 1/2 months after I purchased them and then stored them for another 2 to 3 months before installing due to remodeling we were doing. I spent $400 repairing the washing machine this past July because the motor control unit went out. That cost was by my repair man. Sears would have charged in excess of $600. Naturally the machine was just a few months out of warranty even though it had only been in service for about 8 months.

I had the icemaker in the freezer checked and adjusted once while under warranty. Now the freezer runs constantly. My light bill has doulbled for the past three months. Moisture builds up and drips off of the side of the door. Ice builds up inside the door panel and the door is ice cold on the outside. I called Sears customer service and they agreed to pay $150 toward labor. Well the repair man came a week after my call, that was the first appointment I could get. He stated the seal and thermostat was bad and he ordered the parts and scheduled another repair date a week later. He also stated that they were having a lot of problems from these freezers and refrigerators and that mine was not as bad as some. Total repair was to be in excess of $330.

My husband then called the customer service number that night naturally very upset and they agreed to pay $250 this time towards the labor only. The next week a different repair man comes to install the parts. He states that the seal and thermostat are not the problem that behind my door panel is a solid sheet of ice because this commercial freezer doesn't have insulation. But get this, mine just happens to be the model that they do not fix for free. He then offers to stuff standard household insulation in the panel and charge me for it also stating that, that will not solve the problem, only help it. I refused that service as it is unacceptable. I now have the corporate number to contact someone higher regarding this issue. I want them to take back all five appliances I bought and refund my full purchase price as well as reimburse me for the washing machine repairs and my light bill increases. I am comtemplating seeking legal action as this is obvious defects in workmanship.

I bought an Tannion Filter from Sears ad have had the WORST service ever experienced from Sears. I even had a sears part on the filter BLOW off and after a flood in my laundry room and 8hours of waiting the Repair Tech told me I dont fix Plumblin' I was a sears part. I am only repair.. . The last repair call was it... He came out and took the model number off the unit and wrote up a quote of 1500.00 to replace thr filtering resins. He NEVER opened the unit to even see if a repair could of been done /NO water sample was even taken.. then changed me a service call.

An 800.00 Plumber bill for after hours repair and 8 hours of clean up .After the 1st problem

On Dec. 20, 2008 a service tech came to my home to find out what was wrong with my treadmill, he stated that it was the console & that it needed to be replaced. He told me that I should be receiving the part, by mail b/4 January 1st ,so we scheduled another appointment to install the new console on Januray 3, 2009. Days beofore this new schedule date Sears calls me & stated that the part in not in yet, but I will be informed by phone as to when the part is available & schedule a new date to repair the treadmill. Never heard or seen the console, so I placed a call to the phone number given above & spoke to someone in customer service. They asked for all of my information, home, phone#, etc.... & they told me that the console part is still on back order, will not be available until February 16th.

And who to say if that is true - they might call b/4 that date & give me the same song & dance. This treadmill is used for medical reason & they can't send me a replacement treadmill in the mean time or I should say they can, but I have to pay up front for the rental frees & Sears will reinburse me after sending them the receipt copy. I paid extra money for the warranty on this machine & this is the respect that I get for being a Sear's customer.

Treadmill is used for medical reasons & I have been put out for almost 2 months

I cannot get a response from Sears website after filing compliants about a faulty microwave/oven combination. I gave them phone #'s, addresses, names, etc. If they do not intend to respond to issues - then don't use the web site for compliants.

I bought an elliptical trainer. At time of purchase I asked to have delivery including set up of the equipment. I was assured this could be done, and it even says so on my receipt. Great. Day of delivery, I get woken up at 7 AM by the delivery guys saying they don't DO setup. I told them to call Sears and straighten this out before they showed up. They showed up, not having called Sears, and so I made them call Sears, where some 18 year old tells me they don't DO delivery.

Well guess what? I paid $75 to have a truck drive my box 5 miles. I would not have paid $75 if I knew there would be no setup included. I called the store back and was told that I couldn't get help until Monday because the sales associate that sold me the equipment wouldn't be at work until Monday, and they had to "verify" the story on this delivery. Hello, ready the receipt, duh. Needless to say I will NOT be shopping at Sears ever again. I hope they go out of business in this economy, because the strong will survive, and they are not strong.

I researched canister vacuums & it sounded like the red sears progressive was one of the best for the price. 2 yrs ago Christmas, I had checked C.R. to see how it eas rated. It is terrible, does not pick up dog hair, I use a 50yr. old Bissell carpet sweeper which works fine.

Before the first year warranty was up the Light had burned out also the lite socket & the brush is the most pathetic thing I have ever seen, bristles 1/4 long, pick up nothing except dust which is sucked in. I also find the plastic attachment cover is hard to open or close with fear of breaking it because it jams. I am very disappointed in this vacuum. Sears did send me a new bulb, socket & brush .

it is just a pain in the neck to use

On 1-9-09 i purchased an exercise bike. I had to pay up front because they didn't carry it at this store. I was told it would arrive on 1-15-09. I called on the 15th and was told it was never shipped from the warehouse and they weren't sure when it would come in. They told me they would refund my money. when i investigated further none of the sears stores had them. They were advertised an never had them in stock. I'm tired of co. advertising products that they don't have in stock.

I purchase a Karaoke machine from Sears in the Chico Mall on November 23, 2008. the machine was defective and I returned it on December 4, 2008. When I returned the machine the store's Assistant Manager of the Electronic department told me there would be a re-stocking fee of eighteen dollars. She said if I had returned the machine unopened there would not have been a fee. I returned the machine in the original box with all the contents and how was I to know the machine was defective if I hadn't tried it out?

My plan was to get the another one just like the one I purchased orginally. But with the Assistant Managers attitude and the fee I asked to have my money returned which it was minus the re-stocking fee. I have not shopped in the Sears store since. We have purchased all our applicances, lawnmowers, tools, ect. for over thirty years and I am really upset that this happened. I think that it is a bogus fee and that they should of informed us at the time of purchase that the item was subject to a restocking fee. I have since purchased a Karaoke Machine from another store. When I remodel my kitchen this year I won't be buying my appliances from Sears because of this. I am no longer able to shop at Sears.

we have been dealing with sears over issues with a sony big screen tv for over 4 years. TV was originaly purchased in 2002. I re-new my protection aggreement every 3 years and have paid well over $3000.00 on the plans. Each time they come out I get told that the problem is fixed and it never is. parts get ordered and replaced that aren't even broken.

The screen is so bad there is a rainbow of color throughout , as well as shadowing images near and around words making it impossible to read. My eyes are so bad from looking at it this way. I was told that if they are out more then so many times within the alloted time frame that the product would be replaced. It wasn't. In fact all I get is conflicting stories from each person I've delt with.

I contacted their corporate office and they sent me out another tech . I was told that if he went back and told his manager the tv needed to be replaced then they would honor that. Well he did . He called right in front of us and then said his and said his manager would contact us. We waited months and no call. I called them and was told that they had no way of authorizing that but they would look into who told me this on the corporate level. The problem is worse then ever and as of today January 15th I am waiting for yet another tech to come tomorrow.

Purchased a Sears Kenmore 7quart programmable slow cooker, item number 8 68332. I read all the instructions, and proceeded to use for a recipe that would cook approx. 6-7 hrs. My husband was home, but I left for a few hours. When I came back, my kitchen area (43 ft. long), was filled with the odor of mildew. Husband has no sense of smell, so he didn't unplug or turn off the appliance. I turned off the appliance and unplugged it. I let it cool, and several hours later, I sniffed the appliance, and the outside, bottom of the slow cooker wreaked of mildew. My home is only 2 1/2 yrs. old, and there is nothing old or drafty in my house. Even setting, and cooled, you can smell the mildew odor of this appliance.

On 1-13-09, I called the Sears store in Springfield, Illinois and they transferred my call to what they called a corperate office in Alabama. I talked to an employee named Kyle, and told him exactly what I stated above. He took all the information, repeated it to me, then said he would give this information to the store from which the item was purchased, (Forsyth, Illinois store), and someone named Terry would call me. 'Kyle' explained the I had to talk to someone from the purchasing store first. On 1-14-09, Terry Bonner called from the Sears store in Forsyth, Illinois, and I gave her the information I stated above. She then told me that she had been given none of this information. Terry said I could even look at this 'mis information' when I come in.

The phone call with Terry had no result, as she did ask me what I wanted, and I told her at this point, I felt a refund, exchange, or credit back to account would not be enough. The public consumer should not have to go through a situation like I had to. These stores should not be selling this 'junk'. Terry replied, 'If there's anything we can do, let us know'...

As far as physical damage, who's to say what ramifications this could have on our health, in the future, to have been 'heating mildew in our home' for almost 7 hours, and breathing it. My concern is that american stores sell merchandise such as this, to U.S. consumers, and could care less about the conditions from which these products came. We have no knowledge of how dirty, damp, or musty, the warehouses in China are. Obviously, Sears doesn't care. What can consumers do to call nation-wide attention to it?

After an impossible morning spent trying to get satisfaction from Sears Delivery, I sent them the following message:

"I am writing today about your truly abysmal customer service. Last week, we purchased a treadmill from the local Sears store. We were assured you had it in stock, and that we would have delivery on Wednesday, the 14th. On Sunday, at 9 A.M., we were woken by an unnecessary phone call, telling us that Sears would be calling on Tuesday to give us a delivery window for Wednesday. Today, Tuesday, we recieved a call informing us that the treadmill was NOT in stock, and would therefore be delivered on Saturday. And that we'd get another call on Friday, to give us a two-hour delivery window. I asked to speak to a supervisor. I was told the supervisor was on another phone call, and that he would call back.

"Two hours later, I phoned to ask what happened to the supervisor's call, and was told I had to go through the entire Q&A process with a customer service rep before I could talk to a supervisor. Then I was put on hold. After ten minutes on hold, I was disconnected. This happened not once but FOUR TIMES. I am now sitting here, listening to the phone ring on the Sears supervisor line. I have been sitting here listening to this ring for twenty minutes. I am documenting this all not only for your benefit, but to share on the internt. Truly, service as bad as this needs to be shared with others, so they can know just how poorly Sears treats its customers."

Sears responded promptly -- to tell me to call their Home Delivery Specialists to fix the problem. The same Home Delivery Service that kept putting me on hold and then disconnecting me. That's right--try Sears! We'll give you a special number to call so we can hang up on you again!

Our snowblower stopped working. We purchased an extended warranty for the blower. The first time we went to use the snowblower this winter, the belt broke. We contacted Sears who told us that the belt was not covered under the warranty. They told us they could order one but it would take a week for the belt to come in. We were unable to wait for that as it had just snowed and more snow was being forecasted. We called around town and were able to find a belt. We went and purchased the belt and placed it on the snowblower. When we tried to use the snowblower, the belt immediately snapped again.

We contacted Sears to come out and fix the snowblower. The earliest appointment they had was 1 week later. The Sears repairman came out. He stated that the gear box was frozen. He stated that he would order that part and another belt and would be back out the next week to fix it. The next week, the repairman did not come back out nor did we receive a call from the service provider. We called to find out why they did not show up. They told us that the parts would not be in for another week. The following week they came out to fix the snowblower. A different repairman showed up this time. The repairman changed out the gear box but stated that the other repairman ordered the wrong belt. So we still could not use our snowblower. This had already been over 3 weeks since our initial call to Sears. The repairman told us he would order a new belt and have it sent out to us but that it would take about a week.

Another snow store was to hit that night. My husband asked the repairman if there was anything else that could be done. He stated he would look at the shop to see if he could find a belt and would call around town. Two hours later he called us back and stated that he could not find a belt. My husband then called around town. We were able to find that a belt would be in at one of the local car parts stores the next day. We called on the part that was supposed to be ordered and asked them if they could get it to us any sooner. They stated they would email the parts center to rush it, but that we probably wouldn't get the part any sooner. The last parts came from Minnesota. We could have driven there and back in less than 24 hours, but it would take them at least a week to get the part to us.

We went and purchased the belt and placed it on the snowblower. The belt snapped again. We called Sears again and stated that we needed service as the snowblower was still not working properly. We were told it would be another week before they can come out. The appointment for service is set up now for January 16, 2009. In the meantime, we have had 29.5 inches of snow in December, a storm on January 9, 2009 with 12 inches of snow, and a storm on January 12, 2009 with 5 inches of snow.

Last night into this morning we were in a blizzard warning. My husband is over 6 feet tall and some of the drifts that had to be shoveled out were close to his waist. We have spent large amounts of time on the phone with Sears with no success in getting this resolved. We didn't buy a snowblower to not be able to use it. The purchase was a Craftsman tractor with a lawn mower and a snow blower attachment. The first summer we had it, there were problems with the lawn mower. The first winter we had it, we didn't have enough snow to have to use the snow blower. Now this year, when we need it, we can't use it. The only thing that Sears has told us is that they will send us a $75 gift card for the inconvenience. I have told them that is not acceptable.

I purchased a pair of jeans (on sale) and was not allowed to exchange for exact pants in correct size one week later, with sales reciept. Clerk stated that I must return and buy new pants at non sale price.

Loss of discount

My wife and I have been a customer at Sears since 1972 when we built our home. All of our appliances came from Sears. Please feel free to check my past accounts with Sears. This all changed when I ordered a dryer belt for our Sears dryer. The belt was $11.95the shipping was $15.92 which I had no problem. I have always paid my Sears bill on the 25th of each month for as long as I can remember.

I paid the bill $27.87 on the 25 of May just like I had been doing in the past. I recieved another bill for $15.00 late fee. I called Sears and they stated the payment was recieved 1 day late. I ask them if they could wave the charge because of the change in due date. I also stated that if they wanted to loss me as a customer for 30 years so do it. I paid the $15.00 and destroyed my credit card. Sence this happened Sears has lost the price of a new washer and dryer and a fridgerator. I could under stand why Sears would buy out my comitment to them for 30 years for $15.00.

I have lost all faith in Sears as a place that I will shop

I have a Sears snow thrower that I purchased about four years ago. The model number is 536.881800. There were two (2) grease fittings on the main auger. They fell out. When checking for parts on line and on the phone with Sears people I've been told that the grease fittings do not exist on the auger. I've sent emails to about three sources and received the same answer. The holes where the grease fittings were are on my auger axle. The service people representing Sears and Manage my Home, where they sent me, have gotten to the point of making me feel like I imagined the grease fittings. Can anyone help?

I bought a standing freezer Kenmore Elite model # 253.44733104 at the end of February 2008. In october2008 the unit went bad, we called SEARS and we were giving an appointment and November 15 2008. Two techs came and put gas in the unit, It works for four days, so we call again and they came November 25 2008 and order parts. The parts arrive two days latter .since then we have been given appointments of December 23 2008, January 3 2009, and January 6 2009, still no one is here. This is the third day I have taking off from work. So from October 2008 to January 2009 I have no working freezer in my house of 3 young kids including a two year old.

I have been trying to get a part for our Vacuum Cleaner, and found the part, and it cost about as much as a new Vacuum Cleaner. So I went to the Sears Store in the Johnson City TN. Mall, to see if they could help, and Mrs B. took me to where they keep there Vacuum Cleaners and said that they could sell me a vacuum cleaner that was on the floor. I ask her how much it was and she said that another man could tell me the price, and she told him to give me a good price on the vacuum cleaner then she walked off. I started asking him questions about the Vacuum Cleaner and Mrs. B. and him both told me that the vacuum cleaner was New, and they said yes that it had never been used before, and they were giving me a good price, so I bought it. I kept asking the man if it was New, and he told me yes three times, and I saw a ticket that he had in his hand, that said used, and he assured me that it was New.

When we got home we started using it and there was hair all over the brushes, and when my wife opened the Vacuum Cleaner it had a bag in it that was half full of dirt and God only knows what was in it. The next day I took it back to Sears and talked to the same lady, and she still said it was New, so I ask her how the bag got in there and filled itself up with dust, dirt, and Hair and how it got in there if it was new. She said that she gave me a great price on the Vacuum Cleaner, and was still telling me that it was new.

There was another Vacuum Cleaner on the Shelf, and I told them that I would switch the one they sold me, for the one that was on the shelf, and she told me that there was no way that she could do that, and that she gave me a great deal on the one I bought. She said that she could take it in the back of the store and clean it up for me, and I told her that I wanted my money back. Then she said that it had been used and the people that bought it, brought it back, because they didn't like it, or some reason. I told her that she lied to me from the start, and also the salesman lied to me. I could just tell that she was lying to me, before I bought the Vacuum Cleaner, but I took her word for it, and should kick my on butt for buying it to start with. I will never buy anything from Sears ever again after this crap. The part I need is from Sears parts Direct Department, and they are asking for an arm and a leg for the part I need, and there is no way in Heck that I will buy the part from them. I'm not the only one that has had problems with Sears, just look it up on the Internet and you will find allot of Nightmare's about Sears, if you don't believe me, check it out for yourself........

I purchased a Bissell Revolution Pet Vacuum from Sears in Brockville less than one year ago. I have two area rugs in my home with the rest of the house being hardwood and ceramic tile and used the vacuum 10-20 times to clean these two rugs. Several months after purchase the vacuum stopped working. I took the vacuum back to Sears as it was still under warranty and they gladly took it from me and sent it away for repair. 2 days later I received a phone call from customer support saying that they were not willing to cover the repair costs for the vacuum and that if I wanted the vacuum back I would have to pay the bill of $171.52 citing that the vacuum was clogged with pet hair and therefore was not covered under warranty.

Keep in mind that this is a vacuum made specifically for homes with pets, and there is a sticker still on the vacuum with those exact words on it. The original price I paid for the vacuum was approximately $250 and I was therefore unwilling to pay the bill for repair. I took this matter to the head office in Toronto where customer support there was unwilling to discuss the matter.

There was no physical damage inflicted here but I do feel as though Sears did not fulfill their obligations under the warranty of the vacuum. I also feel that this was false advertising on behalf of the product stating it is meant for a home with pets when in fact that vacuum broke shortly after purchase because of pet hair.

We wanted to purchase an Omega necklace advertised in the local paper before Christmas. When my husband went to the store, he was informed they had sold the only one in stock but it could be ordered. He did so. Several days ago we received automated voice message saying our merchandise had arrived. When we went to the store the clerk could not find it. She stated the automated notifications were very unreliable, and gave as an example that she was still being called about merchandise she had put on layaway and picked up 3 months ago.

The automated call leaves no way for us to respond.(we received 3 calls so far). We are not happy with the customer service...it seems that the clerk should be able to look up on the computer to see what is going on with this order...she did have a paper order slip and did check the product number against the two omega necklaces on display but says neither of them is the one we ordered.

We purchased a Proform elyptical from there store, it was one of the floor models that was on a closeout. We asked about warrenty because of the fact that it was a floor model and we were told that it had the same warrenty as one in the box. When we brought it home the base assembly was broken allowing the arms to sag down and drag on the carpet. We called the Lewiston Sears store where we purchased the machine and they gave us number to the manufacturer we called the manufactuerer and they said that the repairs would have to be done by Sears and they gave us a number to "Rapid Repair" for sears based in Texas the individual there said that the product should have been sold as is because it was a floor model, but this was not what we were told.

she offered to send out a tech. to look at the problem and access if it was somthing they should take care of.I had allready given them the part numbers of the parts they needed to repair it, but she said they would have to look at it and access it first. I agreed to this and asked them for a date and time she said it would be friday january 9th. I asked for a time because my wife and I both work she replied between 8:00 and 5:00 I said one of us would loose aprox.$250.00 to stay home all day to wait for there tech. I replied that I needed a closer time schedule and she said between 8:00 and 5:00 I replied we could not do this and she replied that between 8:00 and 5:00 was all she say. I don't believe it is even somwhat reasonable for them to expect someone to miss an entire day of work for this appointment I dint't make the appointment and I still have a broken elipticle that we have had in our possession for less than 24 hrs. at this point.

i bought a roomba vacuum and there is no where to get the thing servised so anyone who buys this product and has a problem is just out. the public should be warned that you can not have this producy servised anywhere.

i spent $300.00 on each one and now me and my mother and my daughter are all just stuck with junk, something should be done i would never buy another product made from this company.

I do not believe that the Sears Company Policy is to make sure the customer pays for a mistake made by the Associate. On December the 25th my wife and I went to the Sears Store in Midland Texas, we were going to purchase a 21 CuFt freezer. We looked at the floor models and picked out a Kenmore 21 Frost Free Up Right. Price was $599.00. We instructed the Assoc that this was what we were going to need, the associate went to check if it was in stock, it was not, We were told it could be ordered and will be in on 12/31/08. This was OK, At the check out counter the associate put the part number in computer and told us we were in luck the freezer was on sale for $535.99. The product was paid for with Sears Mastercard. (Total Tax and all was $574.80).

On January 1st, we went to Midland and Picked us the freezer when we got it home is was not the one we had ordered (It was Not Frost Free and did not have the alarm system) I called the store and talked with the Asociate to find out why I recieved the incorrect freezer, In talking with the associate I found out that the freezer we were buying was Part # 46-28052, the associate put in Part #46-28042 This was the reason for the difference price. I as a Sears Customer is not required to know if the Associate is putting in the correct part numbers, all I knew was that on my sales reciept it said a 21 CU Ft freeqer. This was the associate error not customer error, I ask the store manager to order me the correct freezer, that is when all the trouble started, This was not my error but the Assistant Store Manager said he would order me the correct freezer as soon as I returned the incorrect one but I would be required to Pay the Difference between $599.00 and $535.99 (App $64.00)

I ask if i could get it delevered and was told for a delivery charge Yes. When I ask him why was I being charged all this when It was not my fault. He was very blunt and said if I was to get the freezer that was the only way I was going to get was to pay the difference and he would not delivery the freezer. At that point we returned the freezer to the Midland Store for a refund. When I ask for the Sears Complant Telephone Number He refused to give it to me and told the Associate I Did Not Need it.

The clerk that took the freezer off may truck went to the office to get me the Phone Number and was told to get back to his work and stay out of store business. The $65.00 was not the only issue it was also the blunt and Un-professional manor of this Assistant Store Manager (He Did not Give Me His Name)All Connection I had with the Assistant Store Manager was on the Phone, He was not available to talk with me when I returned the Freezer. All communication was through the Store Associate. ( The Assistant Store Manager said that the Sale on this freezer was over but he would let me have it at the $599.00 Price) I thought this was a slap in the face. There are too many places to get appliances for any one the get this type of treatment.

I was returning a Christmas gift of Lee jeans that was the wrong size for my boyfriend. I didn't have a reciept. I went into the store and picked out the exact same kind except these were 32 x 34 instead of 32 x 32. They were originally $29.99 and on sale for $21.99. I get to the register and the sales clerk tells me I owe $10.00. Now I can see that I wouldn't get back the $10.00 that was was the original price, but I should have been able to get them exchanged even up. I realize that the original price was $8.00 more so why did I have to pay $10.00.

I tried to explain this but sales clerk said because I didn't have the sales slip I had to pay the original price. That would have been $8.00 not $10.00, but I don't feel that I should have been made to pay the original price when they were on sale for $21.99. So basically we got screwed out of $18.00 the original price of 29.99 spent on the first pair, and the $10.00 that I had to pay extra for the exchange. I will tell everyone I know about how it is run and how I was screwed over.

I couldn't get the receipt from my boyfriend's mother as she is in Florida but when talking to her, she said that they were not on sale at the time she bought them. I don't think a 74 year old lady would lie about something like that. It will be a long, long time if ever I shop in another Sears store.

In Dec. 23, 2008 I was given an authorization number from Whirlpool Warranty Dept. and told to call Sears Tec Service and Sear's Part's Direct and these company's would help me get my hot water heater repaired by 12/27/2008. I have never encountered the amount of fraud and out landish lying ever in my 60 years of being a consumer. I have lost all faith in Sears and Whirlpool and will never buy from them again due to there abuse.

Since Dec. 23, 2008, I have had more than 12 conversations with these company's including today and have cancelled my VISA for fear that they will charge unessasary charges to my account. I feel they are now harassing me with there phone calls, and am now a nervous wreck and concerned as to what they will do next.

WHen I have had the tape break on me. I have been able to go in the store and have it exchanged. This may happen every two years. This past Sunday, I went to Sears to exchange the tape. The tip broke off. They would not exchange it. One said the policy has been in effect for two year. One said he didnot know any thing about the policy. Then after they talked both agreed about the policy. Is there a policy on returning the tape measures that we are not aware of? They said something about you need to buy another tape measure but did not get it for us. They were hundled behind the register and not very friendly and thought it was funny.

We left the store very frustated. We also got their names and told them we would report this to corporate, which is what we are doing know. We have shopped at Sears for over 50 years. The service is very poor and unorganized. Sears doesnot stay behind it product anymore. We are very disapointed.

copany failed to dure dilligence- technician palyed order for service on December 23, 2008 in writing.No we are told it will be January= 2009 before we can see a tech. we called for service two days after thanksgiving, the part was ordered twice- it has come and they reefuse to come out until January ,2009. Supervisor refused to speak to us, managers were unavailable. the customer who has paid for this service is ignored. this is unacceptable service

I am writing to let you know I am very dissatisfied with the result of a service call I scheduled through Sears Home Services. I scheduled this appointment online and I will never do that again. The information stated on the website said the minimum charge for service is $70.00. Your technician charged a minimum of $96.20. The information about my oven given to your technician was also incorrect.

I called Sears Home Service 2 different times on November 26, 2008; at 8:00 A.M. and later between 1-2:00 P.M. I realize that the appointment time was to be anytime between 8-5 that day but I never got a confirmation from Sears or the technician. When I called at 8:00 A.M. the operator did tell me I was the first customer on the schedule for that day. When the technician did call me, well after 2 P.M., he asked me questions about my oven. What happened to being first on the schedule? I never got a satisfactory answer.

He said that if he had to correct the repair information it would take him another 45 minutes to an hour. The technician finally came to my home after 3:00 P.M. I explained to him that my oven was not heating properly. He told me that when the oven preset alert beeps, I still need to wait another 10-20 minutes until the oven actually reaches the correct temperature. And, he said this is in the owners manual.

I read the owners manual and still do not see that as part of the instructions on having to wait an additional 10-20 minutes for the oven to pre-heat. The technician also told me that if I wanted my oven calibrated that it would cost an additional $150.00 on top of the $96.20 service call. I have used my oven many times over the past month and it is still not heating to the correct temperature or baking properly.

This is totally frustrating because this was the range that was in the house when I bought it. It was purchased in 2004 and is out of warranty. This tells me that this is either a product that has a manufacturing defect or Kenmore is not making quality products anymore. For years, Kenmore appliances had an excellent reputation and would last for years. But, I will not purchase Kenmore or any appliance from Sears in the future after my experience. I cannot afford to replace a 4 year old appliance that doesnt work properly and then being told it was my fault for not reading an owners manual.

The entire experience was a waste of my time and my money. I do not need to wait around all day for a professional service technician to tell me that my appliance works fine it is because I didnt read the owners manual and I need to pay him $96.20 for his advice.

I bought a large chest freezer in 2003. The compressor died 2 days ago and I still haven't seen the repairman. I have gotten at least 10 phone calls from the Home Repair Center Department stating that emergencies have come up and the repairman can't make it today and then they reschedule. I have taken off work to be available at the broad time frames given 8-12 or 12-5 when they are supposed to call before coming. I have received no phone calls from the person actually doing the repair like I was told.

The only question the call center kept asking is if I had purchased the extended protection plan, which I DID NOT. Upon hearing that, the level of customer service is the worst I have ever received from a retail business. My freezer is still broke even though it is under normal warranty for parts, but not labor.

We (myself & my boyfriend) purchase 3 of your Kenmore Progressive cannister vacuums. 1 we gave as a gift to my parents. All of us are beyond disappointed in the quality of the product. Within 1 year, none of us have a vacuum that is in complete working condition/order. After spending well over $1000 between the 3 and the special hepa bags, 1 would think that this purchase would last. The carpet/floor attachment to 1 lost it's wheel, then the headlight went out and now the beater brush falls out on occassion. Another, the stair attachment completely died (1 of the key reasons I wanted this particular vacuum). And the 3rd, the motor has died. Now, I vacuum probably 2 to 3 times a week, another vacuums about the same and the 3rd did at 1 time, but now we are 'shopping' again! 1 could understand if this happened to just 1 vacuum - but ALLL OF THEM? Unacceptable!

I have had trouble with both of the above dehumidifiers. Both needed evaporator replacement just months after purchase. LG Electronics (Goldstar) replaced their product with new. Sears made repairs twice and the dehumidifier still didn't work. I finally brought it back to the Sears outlet to show them it didn't work and then told them to dispose of it for me, as I wasn't about to put any more money into this dehumidifier. I called Sears One-Source to report my dissatisfaction with their repair center in Orlando FL.

I purchased a Craftsman power washer about 18 months ago and used it twice. It has been kept in the garage out of the weather. It is used for my residence. The next time I went to use it ,it was not pumping water out.Checked it out by troubleshooting according to owner's manual but with no luck. I then took it to the store where it was purchased and explained the story but the Dept. or Store Manager said they couldn't help me because it was"out of warranty".Then I went to the service center in Brea,Ca. and when they checked it out they said I had a pump that was no longer servicable and it would cost $211.00 to repair plus tax. I only paid $279.00 for the machine.

After lengthy discussion with both departments and a half dozen E-mails to Sears Consumer Help Line with no response, I just gave up and decided to write this complaint.I also have a Craftsman 1/2" drive drill motor that was given to me last Christmas. Again stored in my tool chest in the garage and used once.It also stopped working and once again took it to the store for replacement. And the same result from the dept. and store manager-"We can't do anything without a Receipt." This was a gift from my Brother-in-law,not a purchase!!! As you can see this is very frustrating. Sears isn't the store it used to be. I.ve been a loyal customer since a boy when my Father shopped and worked there. In fact I still have the 3/8" drill motor he gave me 30 years ago and still works!!Please help!!! Thank You

I bought a torque wrench made by craftsman model #44593 from the concord sears. The package said it was a 25-250 FOOT pound torque wrench, when i got it home i found out that is was infact a 25-250 INCH pound wrench. So i went back to the store and told the manager that the package is miss labled and that they need to remove all of them from the sales foor befor another customer bought one under the same assumption i was under and that i also wanted it replaced with a wrench that would actully do 25-250 foot pounds of torque.

the manager said no you work here i cant do that for you because you know how to get around the system and that the one i wanted was $50 more. now if a customer asked to get the wrench replaced for the one i wanted they would of got it. because i was an employee i would not get the same treatment as a customer. sears is lucky that because i am an employee and that i found the problem not a car dealership that would sue them for all they are worth.

the consequences of this miss marked box could kill someone. if someone went to use this item on a car THINKING it can do the 25-250 FOOT POUNDS like the package says and not knowing the difference would work on a car and have someone drive that car and the wheels could fall off and kill someone. in rellity I tryed to make that point across to the manager.

On November 30, 2008 I went to Sears Outlet and purchased a full mattress set the original price were $740.00 for the mattress and $730.00 for the box spring. They had many specials because of the Thanksgiving holiday. I end up paying 262.40 for both mattress because it had a stain and it was merchandise on clearance. On tuesday was supposed to be the delivery date I wait at my house all day for a phone call from Sears no one calls. By 8:00 PM I figure something is wrong. I called and they did not have any scheduled delivery for me.

The next day I call they tell me the mattress was lost they had to call the delivery service. No one calls me back with the status. I go to the store in person the mattress is not at the store they still have to call the delivery service. I call the next day they have no clue as to what has happened no one calls me.Thursday, I call the store they tell me the mattress was lost but they just found it and it would be deliverd on saturday. Saturday, I call 3 times the delivery service they tell me the mattress will be delivered between 12:00 PM and 2:30 PM. It was 4:00 PM I called they tell me they are running late. I wait until 8:00 PM I call again they show as if the mattress had been delivered to my address. Another night of sleeping in the sofa.

I had to go to the store & call the police because the store blamed the delivery service, and they blamed the store. Sears acted very unprofessional, no customer service skills, treated me like garbage. All I wanted was for them to replace the lost mattress with anothe one just like the one I had purchased but they were not able to do that. They wanted for me to pay more money in order for me to get the same quality of mattress I had purchased.

Due to the lack of compassion for the consumer because of Sears I had to sleep on the sofa for a week. Stay at home all day on Tuesday and all day on Saturday home bound waiting for a delivery that never took place. Multiple phone calls in which I waisted my time and nothing was resolved. I had to accept a mattress of inferior quality because of their mistake. I had to do the pick up and delivery of the cheaper quality mattress myself in my SUV.

Purchased a stand mixer from Sears November 16, 2003 Model #238.69253 0318 we filled out a registration card. This mixer from day one has been so noisey you could not hear the TV in another room. We purchase many product from Sears and have never been disapointed until now. The reason we have not complained is we thought maybe this mixer is just noisey until we heard one run recently our mixer is much noisier therefore we must have purchased a new faulty mixer. I would be very surprised if someone from Sears would take the time and look into this.

My wife has been so disappointed with this mixer to the point I'm considering another one and it will not be a Sears product. I still have the sales slip and a copy of the product registration. I believe this product although brand new was damaged before we purchased it we are very disappointed with our purchase and should have taken it back. I'm assuming we are stuck with it and it will make it's way to the junk pile soon enough. I'm certain due to the date of my complaint there is no recourse with this matter.

Dear John, Thank you for shopping at Sears [online]. Unfortunately, due to the demand for the item(s) that you ordered, we were unable to process your order due to being out of stock. Consequently, we have cancelled your order for the item(s) listed below.

[They] showed it in stock when bought, still have it listed on site for sale, [they] run a pretty poor site. I will never trust [their] site again or buy online from [them] ever.

I ordered a childs computer several weeks ago from the mail order brochures I received from Sears Shop at Home. I have not heard anything from them. I do not have any way of contacting them to find out the status of the order. Do you have a phone number for this business? I am just wondering if they even received the order since it was never charged to my credit card.

I think that $183 to replace a ten dollar belt for a dryer drum is excessive. To "book" the appointment - you have to pay a minimum $65 service call charge. It took the repairman ten minutes to fix. I know I didn't have to agree to the 158 charge plus parts (150% mark up) but is there any recourse?

I purchase battery charger at sears with store pick up as delivery. Once i got the email saying that my order is ready is ready for pick-up. I went to store and waited for abour one hour and they looked for my order. After one hour they said me they dont find my order and give me customer care number for further inquiries. (let me tell u store associates were really nice and they tried everything to help me.) after that i called custome service, there was one crazy guy answered, and he said we dont have that product in stock. without showing any regrets he straight away cancelled my order without taking my consent.

so i called one more time and this time i insisted to speak to supervisor. here comes the real bad thing that supervisor lady was so ridiculous and disrespectful. she was talking me like anything and saying that whatever. even she mentioned that just for ur $19.99 i dont have time. So this concludes me at sears, u have to pay money first, and then wait for 2-3 days for their reply saying that they dont have that product in stock. and again u have to wait for 2-3 days and keep checking your account for u got the money back or not. And meantime if u call customer care, u will learn how to disrespect the customers. Probably i wont buy anything further than this from SEARS.

this exactly 3 hours after i am writing these all comments, and still i havent got my cancellation money or any courtesy email. (if we do puechase they send email within next 10 min) I am waiting for the email and that charge back to my credit card. This whole episode wasted my half day.

Purchased a screw-Out tool opened up used it found it didn't not work like it was supposed to part of the tip of the one drill bit I used it broken off now. I am told that a restocking fee will be charged. Why when the item is not manufactured good to begin with. i just want the money I paid for the item back without a restocking fee. if i purchase an item and it does not withstand teh reagular use of what was intended than it is faulty.

I ordered a vaccum part on line. Two hours later I found that the part was not needed. I called to cancel the order but they said that it was their policy not to cancel or change any orders. This policy is not displayed on the on-line ordering site until after your credit card number is given and the order is confirmed. Only then do they have a How do I cancel my order link that takes you somewhere that says that you can't cancel or change the order. The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner. Parts that I don't want quickly!

Cost of shipping the unwanted part to me and then the cost of shipping it back to them. Plus thetime involved

Don't hold your breath until our family EVER purchases any item from you again - because we won't!

Nothing will (again) be brought in for servicing. Don't waste your money sending us any solicitations in the mail - they will be dismissed without reading.

What a RIP-OFF!

Sears sends me shop at home items, I ordered the memorex music center with cd recorder and got the order form back saying we could not order it because we live in Hawaii. I see nothing on the form that says that and also since then I have received two more order forms for this item. Why do they send them to me if we cannot order it and because we would like this item is there anyplace we can order it from. Sears does not carry this item in their store here.

A few weeks ago,I had an appt to get my dryer fix.sears rep told me the cost for the dryer and how much it would cost for them to come and fix the problem.plus the cost for parts and labor.total cost was $390.I did not have enough for everything,but did pay for serv and cleaning.the cost for that was about$200.could not pay for the cost for the heat coil,which he found out was the problem.then on 11/19/08.I called to get the heat coil fix,which sear knew i need it.came to the house to fix my dryer,tried to charge me $300 again,plus the cost for the serv fee.I was charged the fee weeks ago.WHY AGAIN?

I had a carrier infinity system installed in my home April 14, 2008. I have had to call for service on this system in May because the system was out of Freon, in Aug because the drip pan was cracked and it was leaking all over my living room and in Oct because the heating side of the unit is tripping the circuit. I paid 13390.00 for this system which I cannot use in my house because the contractor has not come back out to fix the system. I call your customer service and he the man I spoke to can't find me in the system?

Then he tells me I need to call the company which he doesn't even have a phone number for??? So I go look up the company that your company hired to install my system Air Conditioning Service and Repair Brian S and guess what he doesn't even have the decency to return my call? Did I mention this has been over 2 wks now? I even talked to quality because they call to see if my system has been fixed, said they would look into and get back to me?? Still waiting??????

I WANT THIS RESOLVED!!!!!!!!!!!!!!! Tonight it is freezing in my house and again this system I paid 13390 doesnt work and cannot use my children are walking around with blankets on trying to keep warm why I ask you because I have a brand CARRIER INFINTY HEAT PUMP SYSTEM IN MY HOUSE?????? I USE TO HAVE A RHEEM THAT WORKED AND I WANTED IT CHANGED OUT TO SAVE ENGERY BOY WAS I STUPID TO CHOSE SEARS TO INSTALL A SYSTEM.

Purchased a Kenmore Progressive vacuum cleaner, Model 116 about 1 1/2 years ago after checking Consumer Reports ratings. This was supposed to be top of the line but after trying to become accustomed to it I find that I am still dissatisfied with a some things. The main design problems are: no edge cleaning capabilities without using attachments, leading edge is too bulky to get under the edge of cabinets and it is just plain too heavy and awkward for comfortable use. I have a three level home and dread the thought of needing to carry it up/down the stairs.

I feel more thought and user consideration should go into the design of vacuum cleaners. Have strained my shoulders while lifting it up the stairs. I would like to be able to contact Consumer Reports about their high rating for an appliance with these drawbacks.

I have tried unsuccessfully to collect my delivery rebate ($75.00). The on-line rebate website was apparently malfunctioning. I sent a hard copy as back up and was denied the rebate because the post mark was past the qualifying date. Despite my argument that it was not my fault if Sears' rebate website was malfunctioning, and that it appeared from my end as the consumer to have worked (and the hard copy was mailed as back up), Sears continues to refuse to honor the rebate. This bait and switch format is why Sears has such an awful customer service rep.

I am being denied my $75.00 delivery rebate/refund.

We purchased a microwave at this location which is two and a half hours away from our home. We got home and opened the box, pulled out the microwave and discovered that there was a huge dent in the right side of it in the back. This appliance is unuseable. When I called the store the very next day, they told me that they would get back to me. They didn't. I called the next day, same thing. I waited two days and called again. Same thing.

Today I called again. Gave the same information as the other times I had called, first they tried to get me to say that it happened on the way home. I said no, we had clear roads and a non eventful drive home. we did not drop the box or anything. They also said that they could not give our money back unless we came back in to the store. So, I guess that you have to drive two and half hours back to their store to see if they might take it back and return our money to us.

We have always trusted Sears but not anymore. We will not shop at Sears again. All they had to do is send us a new microwave and a return slip to send their peice of junk back and we would of been happy with that. they could even sent us a different model, but they won't do anything but jerk us around. Poor poor customer service. We are really insulted by this and like i said, we will not shop at Sears again. We had planned on going back and buying all new kitchen appliances and a riding lawn mower. Because we had just purchased a home to fix up. I am sure that home depote or another store will be happy to get our bussiness. All this is over a item that costs $129.00.

we have to go and find another microwave that we can not afford. and we are stuck with a peice of crap that won't even work.

This is a follow up complaint from my 10-21-08 complaint. The 2nd used part I received , which was supposed to be a new part but was not, evidence due to glue and old rubber on part, has failed to work and been returned to store for a replacement since I can't get a refund.

My money , which is over a hundred dollars has been tied up for months while this company repeatedly sends used parts covered with used glue and old left over rubber under the pretense that these are new replacement parts.

Bought a Power Miser 12 at sears. The unit worked good for two years then the pilot refused to stay lit. I now light the thing at least 2 sometimes 10 times per day. I have read all the complaints they are all over the web. I did not want to pay $65 to $150 for service calls whan every one that gets ssaisfaction (ie Hot water( gets rid of the power miser. I went into the Chesterfield store. The staff said, Gosh they have never heard of a complaint

I purchased a jacket (not an expensive one) about a year ago from sears. I got it home hung it in my closet and forgot about it. I pulled it out of the closet this week and found that the security tag was still attached. After a year I certainly do not have the receipt. They will not remove the tag...they have my money and I do not have a jacket. Please help.

I called to get a repair on a kenmore/sears furnace on 10/22. I was originally told no appointments were available until 10/29 After some wrangling I was given an emergency appointment for 10/24 When I called that morning to check the appointment time, I was told that there was no appointment in the system, and no appointment was available until after 11/2...

I lost a day off work, as I'd asked for the day off to let the repair technician in...

Sears runs a sale add and when I went to the mall Sears store they were out, I told them you just put this item ( 3 ton car jack ) on sale amd you're out...I ask can I get a rain check. NO we dont give rain checks. I went to my local K Mart they had the product.. Sorry not on sale, they said if you'll go get the sale add we'll check and we might honor the add.

I'm done with Sears, I ask all my family to give me gift card for birthday and Christmas and father's day, I buy Craftman tool, I wont buy any more products for Sears. This is only one of the bad experiences I've had.

As of Sunday 10/19/2008, my boiler was not working. I had a contract with sears to maintain and repair appliances at my residence. The technician was scheduled to showup on 10/20/2008, neither did he show up or was I informed that the appointment was cancelled. I have 2 kids (aged 2yrs and 5 yrs) in the house and no heat.

We called Sears to help us fix our hot water heater, which kept shutting off on us. They told us there would be a $70 charge for coming. When the technician came in, he spent five minutes looking at it and told us there was not enough air flow in the area for the pilot light to stay on and that we needed to get louvered doors on our storage area. Then, he charged us $166, saying we could complain because even he thought it was too high, but he had to charge for the diagnostics test, plus a $40 fee for the one sentence of wisdom he imparted on us, telling us to get louvered doors.

We did complain and were told twice they would call us back, but they never did. We put vents into the wall to get more air flow in the area. When, that didn't work, we began to leave the doors wide open. That still didn't work. The water heater needed to be constantly reset, and we had absolutely no problems with our furnace, which also sits back in the same area. When we called Sears within the 90-day guarantee period, they wanted to charge us another $70 to come out again to take another look. Some guarantee!

In the end, I would have been happy to have paid the charges if they had fixed the thing, and I would have forgiven them if they had made an effort to keep us satisfied customers.

Sears should not be given the honor or the opportunity to assist in wedding planning. Sears clerks are not trained to take items off of a registry thus resulting in duplicate gift purchases which is n ot the intent of registering. Every time I try to purchase a gift from Serars it is a nightmare from start to finish. They send out the wrong number of items which creates a billing frenzie. They only accept a Sears credit card and completely refuse all other credit cards over the phone. I don't know how they stay in business. I suggest that everyone intending to marry to avoid Sears and select your gifts elsewhere. Sears does not deserve to have the well earned money of your family members & friends.

My Father, who is 90 years old and my Mother, who is 87, had a scheduled appointment with Sears Repair Service with a window of 5 hours. They waited for him all morning and afternoon and at 3PM the phone rang but when answered,no one was there. My Father called Sears and they told him that the Sears repair man was at his condo and called from his van but no one answered so he did not even ring the doorbell. When they called the toll free number for Sears, the rep was very rude and rescheduled them for Sat from 9-5. It is unheard of for a any company to treat a customer like this and a "window" of repair of 8 hours is rediculous.

My husband and I ordered a stove top from the Sears Parts Direct and after talking to employee 016933, we agreed to pay the extra shipping and were guaranteed that our item would arrive on 10/15/08. After checking the website on 10/14/08, I noticed that the item we ordered had not yet been processed or shipped. I called and first spoke with Linda (no last name given) and was told that there was nothing that could be done, except to wait.

I asked to speak with a manager and was put on hold until Linda came back and said that they could refund 15.00 of the shipping cost. I once again asked to speak to the manager and was connected with Laura, employee number 10007, and was told that nothing could be done. I asked about cancelling the order and was told that I was out of luck because Sears had already received their money. (Linda is the one whom I spoke with about stopping the order) I asked how they could guarantee an arrival time, if they could not follow through with it and was told that "he should not have".

At the end of August my Maytag Gemini was making a random beeping noise. I call sears and they told me some solustions to try, my husband and i tried them. ultimately it did not work, the beeping continued. So we called to have someone come and fix it. by this time the stove was not only beeping but it was not staying on while cooking something. They were to come on September 11th, but when they got there they did not have to parts needed to fix the stove. We were told it needed 2 parts. We were also told at this point that they were coming back on September 20th to fix it.

We had a recording call us late on the 19th to tell us that they would NOT be there on the 20th because the parts were not it. Then a week and a half past before i heard anything, so i called them. This is the night of September 30th. I was told then that the parts would not be in until the 24th of OCTOBER. it took me calling inorder to find out this information. So I called today to talked to someone about getting things handled. I was told that i can rent a stove to get me through until then --RENT a stove.

i have no clue where i would be able to store 2 stoves in my house. anyway i told them this is not going to work, then i was told by one person that there was nothing scheduled for the 20th, and another that they came to the house on the 19th. i was told that the parts were ordered on the 11th of september and told by another that the parts were not ordered until the other day. I talked to 3 different people and was told 3 different stories. i do not think this is how a consumer should be treated. i was also told that after 30 days i would be able to recieve a new stove. but i was given 3 different dates as to when things happened.

My dryer broke down and was under warranty. A repair man appeared on three different occassions to work on heating element. Another man came a fourth time to diagnose that it was a problem with the blower. He placed an order for some parts and said we needed to schedule another repair once the parts were delivered. One month later the parts were delivered. We scheduled the repair for the following Saturday as we had already lost four days pay at work. I was told to be home from 8-12p. At 9am I got a call with a recording stating that there was no repair person available to visit that day and to reschedule.

I reschedule the appointment for another Saturday. My husband called at 8am to make sure someone was coming. The person at Sears said that someone would be coming that day. When no one showed up, my husband called Sears at 11:45A to inquire about the repair. The woman then said that no repair had been scheduled she thought when he called earlier he was calling to schedule an appointment.

All of these incidents seem a little fishy and definitely frustrating. It has been about 6 months now and all we want is to have our washer repaired. We don't shop at Sears often, and I think this will prevent us even further from returning.

We have lost about 500.00 in pay from loss of work, the cost and difficulty of having to frequent a laundromat with a one year old baby.

i was walking down the street eith my niece in the stroller that you can put a carseat into, and the clips on the back to keep it on the back, gave out and mty niece hit her head on the plastic on the side of the stroller. the seat wont sit up anymore.

she has a bump on the side of her head.

Purchased full kitchen's worth of appliances (laundry center, fridge, stove, microwave, dishwasher, disposal) with salesman's assurance that I was paying for installation as well as the applicances. Found out that was either dishonest or ignorant: installation of the microwave and dishwasher were not included, according to Sears. Estimate for one of their contractors to install was $160 for the microwave and $200 for the dishwasher and disposal. Microwave installation accomplished for that amount, but plumbing work estimate is currently being reworked and will probably be at least $1000. UNSAT.

I purchased a set of drills for 100 dollars and they were worthless. I own a body shop and have purchased 20,000 thosand dollars worth of tools from sears with the understanding that if I was not satisfied i could bring them back. The drills were worthless and I took them back. They would not give me a refund so i threw the drills on thel counter and told them to do whatever they wanted with them. Do you think I will ever buy another tool from sears. Absolutely not because they did not stand behind what I thought was a lifetime guarantee behind there craftsman tools. Since then i have purchased other tools from companies that told me that no matter what they would replace. I am done with sears unless they replace my drills with something of equal value.

I bought an air conditioner from Sears on 3/3/08 and it quit working on 9/7/08. I phoned for them to come to repair it, but they tell me that someone will call within 24 hours to set up an appointment. This is Florida in the summer, it is 90+ degrees, I work at home and am sweating bullets, yet they won't even call to set up an appointment earlier than 24 hours. Heavens knows when they will be able to send someone to fix it. When I asked for the address of their consumer service, I was cut off. This is the last time I purchase any Sears appliances.

I went into the Warren Store today and made a purchase of $79.05. I did not have my Sears Charge Card but I did have a photo ID. I gave it to the cashier and was told that only my husband was allowed to charge on this account. She made no other attempts to verify the fact that I am a card holder as well. It was very humilating because others customers were looking a me as though I was trying to get away with something. This has never happened to me before as long as we have had an account with Sears and that has been for many years.

The funny thing is that my husband never uses this account. The only person who charges is me. I am not even sure where my charge plate is. I never worry about it because whenever I want to charge I just show my drivers license. Until today that is. Therefore I am considering closing our account with Sears because if I can't use the account, why should we have it.

I purchased a top at sears in coral gables, and i want to change it for something else. I came to sears, explained to the girl what i wanted to do and she asked for my credit card, my address, my phone number and my Id. Then she called her manager and said oh is a woman from one of those countries, republica dominicana or brazil. She rang up and told me that i could not do that because i was from brazil, and not a florida resident.

I told her, well, my money was good to buy here, but i'm not good to change it because im a tourist? And she said, yes, come back with a resident, or talk to anyone that is at the store right now and we will change it for you. So, a perfect stranger is better than me, because im not a resident. It was all about descrimination to me, and the girl was cuban, you know, one of those countries?

They offered, after i talked to the store manager to give me a gift card for $20.00 for my top bought for $36,00 with the tag and all. The problem is that i cant find my receipt, but what bothers me was the descrimination.

August 28,2008 I purchased a kenmore microhood 30 in microwave model # 81623 they given date of delivery was Saturday August 30,2008. When The guys came to drop off the microwave the warehouse orkers pack the wrong one in the truck. So the driver said he will bring it back out the next day which would be sunday the 31st.

I called sears for the time of delivery and to my surprise we were lied to and they said they see no such thing of the delivery and that i had to reschedule so I set the delivery for tuesday September 2, 2008. Tell me why the warehouse has pack the WRONG microwave AGAIN!!! the kept sending out an Kitchen-Aid model number 81263 instead of my Kenmore 81623 i can understand about the first time but twice in a row.

After calling and fussing and being transferr to 4 different people. a young lady I spoke with left a message on my answering machine assuring me my order will be delivered the next day September 3 and the driver has the right one on his truck,so i called back to ask the next day if he have it on his truck i want my order NOW,then the 5 person I spoke with tell em my order will be drop off Friday or Saturday, I was furious at this point, I apologies to the lady because I started yelling at her and I do admit I was wrong but Sears need to stop playing with people money. Get it right the first time then we wont have theses types of screw ups READ PEOPLE JUST BECAUSE THE NUMBERS LOOK ALIKE CHECK THE NAME!!!

Sale rep after sale rep was telling me I will get it today but when i call to check the time of delivery I was told the driver has gone back to the warhouse and will not return until tomorrow, at that point I canceled the whole order, All this started at 9:45 am and did not conclude until 6pm. Sears.com will not be handling any more of my orders! and thats FINAL

A week or so, I filed a complaint with you about the return of a T.V. I bought at Sears. They charged me $82.61 restocking fee. Upon the purchase, I was told nothing of the restocking fee I would have to pay if it didn't work out and I returned it.

Well, since then. The store manager, Joe, finally returned my calls. He was very nice and apologetic. He explained that the 15% restocking fee is their policy. But, since the sales girl did not tell me this at the time of the sale, it was her err. And he is going to refund my restocking fee. Once again, he was very polite and apologized several times for their mistake.

I purchased a nine piece Faberware Kitchen Ease Cookware set on Feburary 19, 2008 from the Sears store in the Augusta, Georgia Mall. I was promised a rebate, but as of today, I have yet to receive my rebate. I sent in all the infromation required for my rebate. My receipt clearly states to allow 8 to 11 weeks for receipt of your rebate.

It is now August 24, 2008. If I calculated correctly, it has has been six months. That's false advertisement. Something should be done to reimburse ever one who has a complaint against this company. The damage is dissapointment.

I'm convinced beyond a reasonable doubt that Sears Home Central and the respective chain of command up to, and including staff members of their Property Damage Claims Department is not interested in resolving customer complaints, regardless of how minimum, or in my opinion, for any matter, consistent with meeting the most minuscule standards of meeting their loyal long-term customer expectations. While this may not reflect entirely on the entire organization structure staff and higher leadership as a whole, I can say with a 100 percent degree of certainty that Home Central and their A/C technicians may likely be structured for deception and dishonesty, where it's likely that some form of a bonus for their work performed is contingent on staff members covering up negligence in order to refrain or deny a proper claim for customers without properly investigating the fault caused directly by their employees to their customers.

My nightmare started on August 8, 2008. One of my central A/C units for my home has been leaking Freon for several years. On August 8, 2008 at approximately 4:00 pm, a Sears Home Central technician showed up for an assigned job at my home. He was complaining about all his peers not executing their job correctly with my A/C unit to my spouse, and proceeded to check my A/C unit. My wife called me at work and I spoke directly to the technician, Mr. C., tech number 0555581. He informed me a three hour leak test would have to be done. I informed him I will leave work and meet him at my home.

When I arrived at my home, he had departed. His departure was never communicated to my spouse. My spouse noticed a discoloration on the kitchen window screen in close proximity to the A/C unit that resembled dye used by technicians to detect a leak. I went outside the house and observed the damage. My window is located about 2 feet from the A/C unit. What I observed was a complete horror display. I had an odd discoloration of that A/C dye not only on my window screen, but on both kitchen windows and the side of my home. My home is peach color synthetic stucco.

I immediately called the Sears Home Central toll free number and the operator informed me that they would send an email of the damages I observed. I called again on August 9, 2008 because I knew the longer the dye remained, the more difficult it would be to remove it. I also took pictures of the damage to preserve and support additional evidence of the damages. I called on August 10, 2008 and several times during that week. A directed court order of an audit trail of calls placed from my home can prove I made these calls. I spoke to Sandy at Corporate Property Damage Claims ID 13490. She appeared to be helpful during our first telephone discussion, and took notes of my complaint. She stated an appointment would have to be made to verify the damages to my home.

A second technician, Mr. H., tech number 852129 showed up at my home and observed the damage. He stated he had spoken to the first tech and he apparently denied he did this. Mr. H. stated he could not ascertain how this damage occurred, but it was in fact a dye consistent with what Sears's tech uses. Mr. H. changed the valve stem on the A/C unit and filed his report. He then instructed me to send a fax of an estimate to a Deloris at facsimile 919-. I had an estimate from A's (James) Painting and Pressure Wash on August 16, 2008. He delivered the estimate to my home August 19, 2008. The estimate called for priming the dye spots, painting the stucco, and painting the window trim.

I called Sears Home Central for guidance again. Several days' past with no resolution. I then called Sears International Customer relations who provided a number to Sedgwick. Sedgwick is the Sears Insurance Carrier. I spoke to Isabel who was very professional and helpful. She provided me a claims number.

At this point, I was getting extremely frustrated because I still didn't hear anything from Sears Property Damage Claims, so I called Sandy again. She stated the Regional Manager for Sears Home Central in my area stated the technician usually don't carry dye with them on assignments unless required to do so. The Home Central office just denied they caused the damages. I called Property Damage Claims again and spoke to Julia. She stated my claim was denied because the technician stated he didn't cause the damages, and his Regional Manager supported what he claimed.

I informed Julia this does not make any sense with what is occurring and asked to speak to their Vice President or Director of their Department. She stated there was no one higher to report this to. Therefore, the decision rested with Corporate Property Damage Claims. Julia also asserted the damage may have been caused by some juvenile spray painting in the neighborhood. I informed her how can she state this because the dye is in close proximity to my A/C unit, and it resembles the same color of dye used by their technicians, and furthermore, how can she explain that the damages appeared simultaneously with the techs unannounced departure from my home, and close to my A/C unit? She stated there was no proof that the technician did the damages, and I should make a claim with my homeowners insurance. I informed her that this answer is unacceptable because the technician caused the damages. I also informed Julia that this was not caused by any juveniles, or for that matter it was not caused by an act of nature or God. I then informed Julia of the following sequence of events: Technician arrives. Technician departs without notifying the customer. Damage observed. Damage reported. Photos of damages taken. Damages reported again--and again--and again.

I also had a second pressure washer technician come to my home to see if he could remove the dye because it is unbearable to observe. He stated he is no A/C technician, but the substance on my stucco home is an oil base material mixed with dye. This is consistent with the materials the Home Central technician uses. What do I think happened? The technician disconnected the A/C line causing the dye to spray all over my home. He then reconnected the line after observing his mistake and left without notification to my spouse. Why--at's a question that can only be answered by the technician. Now I'm faced with at least a $700 repair for the damages or worst case, several thousands to repair the synthetic stucco because the dye will likely leak right back through the stucco after any painting. This is a significant cost, and I firmly believe Home Central should take ownership for their negligence and do the right thing. Damage to my home of at least $700 or possibly thousands of dollars.

The timer/heat control button (+/-) on our range broke and I requested Sears repair service. It was simple to know that the electronic unit was sealed and would need to be replaced but I agreed to the $70 inspection for recommendations. The result was as already known.

But, the estimate to repair was extremely high and I feel it was direct toward the purchase of a new range; i.e. repair labor was estimated to be $202.00 and the part would cost $411.96 for a total of $613.96. That is outrageous to replace a little control button. So, I decide to price new ranges and the inspector was polite offering a catalog and discount coupon.

I priced the replacement electronic unit on line and purchased it for $148.00, not $411.96. And then, I paid a handyman $20 to install it which took him approximately 30 minutes because he was not familiar with the stove top removal. Total cost was less than $200, not more than $600. At the best, I am very disappointed with Searss service to the public and how this looks as a sales gimmick.

We purchased a Kenmore Gas Grill on July 3,2008 at our local K-Mart; we tried to purchase it at a Sears store but was told it would take until 8/8/08 to receive it. On Sunday Aug. 3,2008 the grill quit working. My husband called Sears and made a appointment for them to come and repair the grill. The soonest they could come was Tues August 12,2008.

The diagnosis was a bad regulator and 2 bad knobs that control the burners. The repair man said it would take 3-4 days for parts. On Thursday 8/21/08 my husband called Sears to see where the parts were. The regulator and knobs would not be delivered until 9/8/08 at least.

When we said that we wanted a new grill we were told to call the store where we bought it. K-Mart doesn't have another grill like what we have, but would give us a smaller one. This is not ACCEPTABLE!!! Sears said because we did not buy it at a Sears store and because it didn't go through a Sears cash register there is nothing we can do. Even though it is a KENMORE and we paid for it on our SEARS CREDIT CARD!!!

Between Thurs 8/21/08 and today Fri 8/22/08 my husband spent 4-plus hours on the phone with at least 8-10 different people who were quite proficient at PASSING THE BUCK!!!! I will never ever purchase another Sears product as long as I live....They can also take their credit card and shove it where the sun doesn't shine.... I'm tired of the shoddy excuse for Customer Service.....and if this is all the better Sears can do!!!

We have a product that we have been unable to use for almost 2 months. At this point I want my credit card credited for the amount of the grill and they can come and get it ..I do not want any more dealings with the likes of Sears!

On 8/04/08 I purcased a $649.88 T.V. I got it home and it didn't fit my intertainment center properly. When I returned it. The sales girl(Assoc.#38828) told me I had to pay a restocking fee of $82.61. She said they charge a 15% restocking fee. Well, nobody told me that when I bought it. Once I decided to buy it they got excited and tried to sell me more T.V. accessories. They hurried me along,gave me a reciet and told me to drive aroud to the loading area. A man came out and loaded it for me. Not one person told me about a restocking fee if it didn't work out.

When I returned it. I talked to the manager in charge and she said, yes it says on your receit about the 15% restocking fee. I asked her to show me. She looked at my receit and couldn't find it. But said,I know it is 15%. I was upset,but paid the $82.61 restocking fee. The next day I called to talk to the main person in charge of the store. The lady (Marla) told me he was out of town and wouldn't be back for three days. I explained what happened to her and she said the sales girl should have told me about the 15% restocking fee before I left the store. I told her she didn't. In fact there were two other sales people trying to sell me this T.V. and they never mentioned it either.

Well, I got screwed out of $82.61. And the main man in charge of the store never returned my call. If I had known about the restocking fee, I wouldn't have bought without checking to see if it was going to work out. Once again no one told me about the fee when I purchased the T.V. I feel it was their err and they should refund me the $82.61.

I bought a $5,000 Kenmore A/C unit April of this year and have had continuous issues with the A/A not working properly. Tech's have come out three times to look at the unit and have yet to fix the unit. This weekend the unit totally stopped working (Friday night) and I called Friday the repair center, the local A/A contractor that came out two times previuosly to supposedly fix my unit and have not. No response. I had to go buy a portable A/C unit in order to live in my house which was on the average anywhere from 83-89 degrees in- side my house. I have animals and a pre-teen that lives with me and feel this is seriosly crossing the line of the safety of my family. I will be contacting with the fire department soon.

I had to leave work 3 times in the past 6 weeks for them to come out and look at the unit, which is still not fixed but under warranty. I had to buy a portable A/C so I can live in one room of my house ($500.00) The unit keeps the room livable but not comfortable. I have animals that I now have to wet down and leave ICE packs in their cage so they do not die. This is a terrible tragedy that this type of serivce exist in my community.

I had siding put on my house the rep. said he would be back to see how it went but has not showed it looks to me like there is unfinished work that I thought was to be done. The contractor said this was his first job for sears so you would think that someone would check on his work it took him three times as long as he said because he did not bring any help even though I was real satisfied with him you would have thought that someone from your end would have been questioning the time and like I say checking to see if this person is representing sear in the way you would want so maybe someone can get ahold of me

my wife bought me a new cordless drill,38,variable speed, 18,volt reversible,model,315.115370,she got the drill for my birthday which is the end of june,now the drill's chuck will not hold the bit tight enough to drill a hole,the chuck spins on the bit,no metter how tight i tighten the chuck,it will not hold the bit tight enough to drill a hole,i complained to the sears store where my wife bought it but because we don't have our receit they won't help us.

this is a new drill,the chuck will not hold the bit tight enough to drill a hole in soft wood.

Expected to pay the $75 cover charge minimum when Sears came to repair my fridge. TEchnician stayed 20 minutes and charged $198.00 to clear out a clogged drain in the freeZer - there were not ever parts replace to inflate the price!

Email Sears Customer Service generated a request to call them, and I did. Spoke to a Mary J who tried everything to keep me from speaking to her supervisor after she basically said I was a liar, finally got her supervisor John and asked for an adjustment to the price. No satisfaction. He told me the only one who could help me was the president, a Mr. Bruce Johnson. My next move is to write to him, and also to Sears.

$198.00 for 20 minutes of work. Gross overcharge. Median hourly rate for appliance repair in nation is $75.00. Would have paid that grudgingly but it would have been fair.

Placed a call to have washer serviced. Provided the part that needed to be replaced and the model and serial number of the washer. Technician arrived without part. We now have to take off from work again and pay additional service fees, not to mention that the washer is still not fixed. We are told this is their standard policy.

I purchased a gas grill from a Sears retailer about 3 years ago. The store owner convinced me that I should definitely buy the maintenance agreement because they would come out once a year and service the grill and, if I had any problems with it, they would come out and fix it without any cost to me for parts and labor. I resisted buying it because as I told him I thought grills were kind of disposable because I just use it until it dies and go get another one. But no! I just had to have this. So I bought it. I even bought an extension of the agreement at a later date that was offered to me by mail when my agreement was expiring.

Then I decided to actually use it. I called and scheduled the appointment the first week of June. A technician came to my house on June 13. He said that he would have to order parts and that he would be back the following Friday. I went on vacation but was in touch with a neighbor who said my parts arrived so when Sears called me on my way back from vacation, I was able to tell them that the parts were there.

However, I was then told that I was supposed to call the 1-800 number when the parts arrived to schedule the next visit. I said that was not what the technician told me. They were of course sorry for that misunderstanding but said that my area was only worked on Fridays so I would have to wait until the following Friday.

The same technician came out on June 27. He informed me that these parts I had been shipped were not the correct parts. He would reorder. This time when the parts came, I immediately called the 800 number. A technician was sent to my house on July 3 (a Thursday which to my knowledge was impossible in the past few weeks but July 4 was a Friday.) This technician was not the one who had visited twice. He spent 3 hours in my driveway talking on the phone and came to tell me that the parts I had were not the correct parts and that the parts warehouse had in fact been sending bogus parts because they didn't know what to send. I swear he used the word bogus. He was sorry but he would start parts research which would take 10 days.

Today is July 23. Someone from Sears just called to see if I have parts. No, I don't have any new parts. I begin to tell them about the whole scenario but they can't say anything but the parts are on backorder. As a side note, they won't tell you but I am a firm believer that they are in India at some phone bank. So, it's been 7 weeks since I first asked for the service for which I paid. I doubt that I will ever have my grill repaired. I'll just have to go and buy another one...like I told the Sears store owner the day I bought it.

Aggravation and inconvenience as well as wasted money spent on a worthless maintenance agreement.

Not only did the order taker not tell me she also scheduled the refridgeator for 1-5 pm, she/he also did not rely the problem I had with the stove correctly so 2 weeks later when the technician came he was not equiped to do the repair. No fault of his, he made the order and set scheudle a 7/29 return visit. Morning wasted.