Samsung Washers Reviews

This is a review of my Samsung top load, model WA49B5205AW washing machine purchased October 21, 2022. I had no knowledge this model had previously been recalled by Samsung along with several other models because of a potential fire hazard. On December 8, 2024 a 9C8 error code appeared in my washer at which point it stopped working. I contacted Samsung Customer Care on December 9. After a couple of attempt to reset the washer, I was informed via our chat via text message that I would receive a 2-prong dongle free of charge within 7 business days which would clear the error. Since 12/9/24 I have contacted Samsung Customer Care every 2-3 weeks informing them that in spite of each rep's assurances that the dongle would be mailed to me, I have not received one.

This washer is the absolute worst! Electrical errors started within a month of purchase, after 4 months a horrible smell. At 6 months and after extensive cleaning large chunks of brown "goo" started destroying our clothing and is left all over clothes after every wash. No agitator means no real clean. We bought it thinking it's water saving tech would be our little way of helping conserve our most precious resource. Instead this washer tangles, stretches, and the leaves clothing feeling nasty. The Samsung Active Water jet washer should never be sold.

Three and a half years ago we purchased a Samsung WA50R5200AW top loading washing machine for about $850 in large part due to misleading Consumer Reports or J D Power ad on the machine. We thought we were buying a machine that would last for many years more than the 3 1/2 years we got. Our past two machines lasted on average 15 years before we replaced them and one of them was used when we got it. The machine shakes violently even after replacing the suspension rods and it seems Samsung has no answers. When I called Samsung and gave them my model and asked if there was a recall, the associate put me on hold while they checked and about 30 seconds later hung up on me.

My front load washer is less than 3 yrs old. One weight has come loose and broken bracket to outside. I'm elderly and use it once a week. Samsung has been no help. Cost more to fix than it's worth. Writing on front wiped off too. Beware!

Recently purchased Samsung washer & Dryer. Washer has a mind of its own, I have had door locked for 4 hours. A quick wash takes 2 hours. Set the dryer & temperature for 1 hour. 5 mins later it stops, up every 5 mins. I am not a stupid person but this set is getting the better of me. I want it returned.

Several years ago, my wife and I shopped for a new washer and dryer. She had seen ads for Samsung front loader washing machines. My wife believes what she sees in ads. We bought a Samsung front loader washer and dryer, Shortly after we bought them, the rubber boot behind the washer's door was covered with black mold. The washer was under warranty and Samsung replaced the boot with a new one which was supposedly mold proof. Shortly after the warranty expired, mold began growing on the boot again. That was about 3 years ago, Now the boot has cracked and water leaks when the washer is used. The part (boot) costs about $250. As the machine needs to be essentially completely disassembled to replace the boot, I was given a labor estimate of $300 to $400. So at the age of 74, I am shopping for a new washer and dryer. They will not be Samsung nor will the washer be a front loader.

Overall this washer didn’t last but 3...4 years. Knowing washers usually have a lifespan of 10 years… at least the old models did… Insane how much time and MONEY has been wasted with this washer. We have been wondering why our water bill is OUTRAGEOUS, and I mentioned to my husband that our washer hasn’t been running properly. So we did a diagnostic, it threw a 3C1 code so we bought a motor… The wrong one because my model number gives you a few options and we chose the wrong one… So wasted shipping cost and a restock fee to return and then purchase the correct one. Install it just to run the diagnostic again. Throwing the same code.

Bought my Samsung washer & dryer from home Depot, was suppose to be delivered on Dec 9th. Didn't get them until 17th. Then the pedestals came one at a time, one on the 20th and one on the 24th. Had them installed. Used a couple times and I had to call for repair. My washer won't finish the cycle it's on. Had to wait 2 weeks to get a repairman who says nothing is wrong with them, tells me to be only wash 3 shirts at a time. These washers can't take a full load. Omg what have I bought? And now I'm gonna have to wait for someone else to come out. So disappointed in Samsung products...

If I could give this a zero I would. I have model WA50R5200AW and it’s absolute garbage. I have 5 kids so I decided to buy something efficient. I was way off. I can literally put 3 shirts in and it will be unbalanced and need to restart. One load of laundry takes about 6 hours after multiple recalibrations and restarts. This machine should be recalled like their other ones. Save your sanity and don’t waste your money.

My new Samsung washer/dryer combo is completely unsatisfactory. The washer stinks. I have to disassemble the detergent drawer completely, separating it into 3 pieces, and dry thoroughly all pieces and inside the drawer each time the washer is used. As well, the rubber seal has to be dried very thoroughly as does the door. All of this, each time it is used. About once a month, I have to disassemble the drain pipe and the filter and clean and dry thoroughly. Also, I have to run the nearly 4-hour clean cycle about once a week and pour copious amounts of soda, vinegar, and bleach through the system. All of this cuts down on the odor but does not banish it entirely. The washer stinks. The cycles are extremely long and the last two spin cycles sound like a freight train coming through the house. The dryer is ridiculous so don't even get me started. I will NEVER EVER buy another Samsung product.

Absolutely junk. You can't get this thing to spin anything without going into a UR stop code. I will never ever buy another Samsung product again and I advise against anyone wasting any money on these things that are very expensive. I wish I had just kept my 15 year old Maytag washer. At least I could wash my clothes. This thing cost me so much time and effort. I have been going to the laundromat. As I said after trying to get some support from Samsung I will never buy another Samsung product again! I feel completely ripped off. How can this design be okay to sell.

I have had a horrific experience with the purchase of a dryer from the Samsung website recently. After being on the phone with Samsung and their installers (RXO) for numerous hours without any resolutions or follow up from either of them on my faulty Dryer installation I have decided to return the product and to never again shop with them. I wish they would understand how difficult it is to be without a functioning washer or a dryer for more than 3 weeks and provide the basic customer service that one would expect from a big organization like theirs.

Worked fine until getting close to end of warranty and it started not discharging all the water. Samsung sent a repair person 3 times. 1) Adjusted the depth of the draining hose and left. 2) Looked at test mode for 2 minutes and left telling me it was fine. 3) Ran machine through 45 seconds of a cycle twice and left saying it was fine. Every few loads there is still 6 inches of water in the bottom that stinks. Samsung calls this fine???? I need to send my kid to school in stinky clothes because they won't do anything????

I have had a Samsung 2022 Front-Load machine for only 2 years and it has already given out on me. The drum has become unbalanced after just two years of use. I am currently also fighting the machine to try and unlock the door. Even though the cycle had finished - it will not unlock the door and I have clothes inside. I’ve tried everything to open it, I am most likely going to have to pry it open and break it. For as expensive as this machine was, I expected to last 5-10 years. When it did “work” it would take multiple cycles to get something actually clean. Do not buy Samsung products, especially their washing machines.

Top load active water jet with a huge tub, but can only handle very small loads. A normal load can take over 2 hours to complete. Anything “heavy” (jeans) are almost impossible to get to spin. A load with a pair of jeans and a sweatshirt took well over 3 hours and I had to separate items to get it to spin

Avoid Samsung appliances, I purchased a refrigerator, and washer and dryer. The only one that hasn't given any issues is the dryer. The washer is the worst. A week after the warranty expired, we started having issues with loads becoming off balanced. I am tend to distribute evenly accounting for weight and water retention of items. Doesn't matter. I have to keep the load to under 3 pounds in order for it to ot go off balance. If you aren't home and it goes off balance, it takes it back to the rinse cycle, regardless of what point in the cycle it's at. Even the final spin. Samsung makes great phones and TVs, but appliances are horrible. Just an added point, I have received the same feedback from a bunch of people.

We have a Samsung dryer that has been leaking gas making the several areas of the house smell like natural gas. This was making the kids and my wife and I sick. We called the gas company and they checked our system but there was not leaks. We check the dryer with a gas meter and there was a leak. We contacted Samsung and they have been giving us the runaround. They sent a repair company which found the igniter defective and leaks gas. The techs were on the phone when doing some repairs or testing when a fire broke out in the dryer. It did small damage to our flooring and the entire dryer and laundry close smells like a dumpster fire and ashes.

Worst experience ever. Within 2 months had to do a warranty claim on the washer for the drum being so loose that it sounded like the washer was going to explode. Got the replacement it's just as bad. Go to do a warranty claim again considering we really love Samsung products, but nothing... no help getting it fixed just a big OUT OF WARRANTY. Very Disappointing. So I do not advise this product. Samsung phone YES! BUT SAMSUNG just will not be my first choice of household appliance.

Always out of balance, no matter size of load. Constantly starting and restarting. Power bill went up because of this machine. Spending lots of time and money trying to do a simple load of wash. Appliance mechanic says its common and to stay away from Samsung.

We bought the Samsung washer and dryer in 2019. We've had to replace a heating element in the dryer and we are on our 2nd set of balancing rods on the washer and already having unbalanced load issues yet again! It's so bad I can't even wash more than 2 pair of jeans at once. I might as well take it to the dump. I know I spent near $2000 on the combo brand new. Do your research before buying any Samsung washer and dryers.

We bought a Samsung top loader 3.5 years ago and we have been having problems with the washing machine going off balance. It got to a point where we couldn’t even wash small loads. The machine would be at its final spin, go off balance and start a rinse cycle. It would do this over and over again. We called Samsung and they made us do basic resets and said they couldn’t do anything else. We read online people are drilling holes on the top of the basket to release water to help balance. We decided to give it a try before buying a new washer. So far we have done four loads of laundry and no off balance. Samsung should recall wash machines and fix this problem!!!! You shouldn’t have to drill holes to fix a washer!!!

I have had my front loading washing machine for just under two years and have had no complaints until it stopped draining about a week ago and flashed the 5C code. I acted according to the manual and checked the drain pump filter which was not the issue. I blew air through the drain pipe and it was not clogged, everything is set to regulation height and no kinks in tubes, etc. I had to manually drain the machine after each attempt and run it again to see if that solved the problem. After the third attempt I smelled a hot/burning smell from the drain pump area and shut it off and unplugged it.

While the overall design is great, I have a top loader washer and regular dryer, TURN OFF THE CHIMES COMPLETELY!!! No working mom who does laundry at night needs a dial that chimes every time you turn it, or buttons that chime, I am aware I am pushing buttons and I don't need a chime to wake up my whole family!! IT SERVES NO PURPOSE. Also no door chimes, do you have any idea how many women fold their laundry straight from the dryer??? TURN OFF ALL CHIMING, WE KNOW HOW TO USE APPLIANCES AND THE CHIMES DO NOTHING BUT WAKE UP FAMILY MEMBERS. Know your audience, women do laundry at night too and I get frustrated every time I use these appliances. I will not be buying again despite the quality of them, huge disappointment.

Bought the Samsung washer in 2022 brand new set washer and dryer, from Lowe's. Beware. Be prepared for unbalanced loads all the time. I had called samsung on the issue. Shame on me for not reading. It only has a one year warranty. Samsung had told me I would have to call service repairman out and they wanted a $185 just for them to come out and look at it. So be prepared for unbalanced loads all the time. I would never buy another Samsung product for as long as I may live. Junk junk junk.

Model: WV60M9900AV/A5, purchased unit new from Costco in 2021, I believe. After approximately 4 years of use, the rear bearing went out and the only solution per Samsung is to completely replace the rear tub and spin basket. Parts cost is $805 and the labor was quoted at $815 for a total bill of $1620. While I realize that the machine had only a 1-year warranty, I can't fathom how Samsung has such little regard for their customers. I have made the decision to get a real washing machine, but haven't decided if it will be a Miele or a Speed Queen. Both of them carry 5-year warranties. From what I can see in reviews, both of these brands are built to last, obviously unlike my Samsung. Very dissatisfied with Samsung products, with the exception of my phone, which has been great for 3+ years.

Absolutely the WORST washer and dryer I have ever owned! From day 1 these 2 have been HORRIBLE. Dryer doesn't dry. Must run several times to get a damp dry then hang to finish. Washer runs 2 hours on 30 minute cycle and constantly gets unbalanced. No beater bar. Was the WORST decision. DEFINITELY DO NOT PURCHASE ANYTHING SAMSUNG!! Cell phone is just as HORRIBLE.

Purchased a Samsung washer and dryer from Conn’s Furniture in Fayetteville, NC during their going out of business sale in September 2024. Cash only. A month later, the washer and dryer was put into operational, only to find out the washer doesn’t work. I called Samsung because, a new washer, it’s still under warranty, so I thought. Samsung informed me that the warranty on my “brand new washer” had expired after I gave the model number and serial number. One cannot imagine how I felt. Unfortunately, I misplaced my receipt. Trying to get in touch with customer service is the most difficult to get a duplicate receipt because that is the only way Samsung will assist. But how has the warranty on a brand new washer expired, but yet, how is a brand new washer not working? Conn's customer service please help. I’m a retired army vet living on a budget.

Purchased Samsung top load washer about 2 years ago, 3 at the very most. Started making terrible noises and would not wash. Was told it would cost about $800 to repair, so may as well buy a new one. It will definitely NOT be this brand. A $1000 washer should last longer than a few years. And not cost as much to repair as buy a new one.

We bought all new appliances 3 years ago, all brand new Samsung appliances. The stove already needed to be repaired, the dryer will not dry the clothes in 1 cycle, the icemaker on the refrigerator is always jammed, the washing machine has been repaired multiple times (at my expense), and the microwave door switch is broken-now the microwave is always on. Samsung said there's nothing they can do for us except send a repairman out at our expense. Samsung is a SCAM.... I will never buy any of their appliances again!

If could give it a zero I would. I have had my machine (smart Samsung top load washer) for exactly 3 years. Almost to the day of the 3-year mark my washer shocks went. Now I am an elderly women who probably do a wash 1 to 2 times a week at most. I find it very distressing that such an expensive washer has broken down.

1st month had to have it serviced, now the dryer just runs if you close the door. The set was bought new two years ago and I wish I had not bought them. I could have bought used a used washer and dryer and spent less money and probable had less problems.

We have the model WA50R5400A. Never had a washer that was always getting unbalanced so much. It doesn't like towels, sheets, jeans, etc. No, it isn't overloaded. Have manually leveled several time, but doesn't help. Would not recommend.

The washer is waste of your money, do not buy. My clothes do not get clean, had appliance man look at my machine to make sure it was nothing I was doing wrong. Man said, "Whomever designed this style with no agitators, your clothes are washing in your dirt and will never fully get my whites, white even with city water." My loads always get a piece of garment flipped over knob in bottom of tub and make a dirt circle of eternity that will never come out.

Don't waste your money. Samsung Washer and Dryer combos look nice and efficient however the washer DOES NOT cleAn clothes. I would also say that it makes them dingier. There's no friction to scrub the clothes during the wash. Instead the clothes are tumbled around. When I first used the washer and put in bright white and other bright colored clothing that all came out dingy! After multiple washes and various cycles which some run for over an hour - still not clean. I even scrubbed stains with detergent prior to putting clothing in and even after the washer still did not further clean the clothes.

I will not be buying any more Samsung products. I bought a new washer 3 years ago with the extended warranty. It expired and my washer broke. They said I had to buy another electrical panel. It cost almost as much as a new washer.

Stay away from Samsung. I bought a brand new washer and dryer in July. We are now in October and I still don't have the issue resolved. We bought a smart washer and it's not spinning all the water out of the clothes and they've given me nothing but a hassle about getting a technician out. Also I did not receive an owner's manual with the washer but I did with the dryer. I was told they were sending one out, to wait 10 to 20 business days and here we are way past that window and still no manual. They said I had then have to download it online. I'm old school I don't do that crap online And why did they say they were going to mail me one and never did. They're now telling me we can't mail them out unless it's for Braille customers.

I’d give them a 0 if I could…When I was ready to retire we bought all new appliances, so we’d be set, and Home Depot was having a sale on Samsung….Here's how that worked out..HORRIBLY! The washer and dryer was replaced 4 months after purchase by Samsung because the washer might explode if spinning a heavy load…They sent stickers to place all over it.

My Samsung front loader is only 3 years old and one load takes hours. I just spent 7 hours on 2 loads, the second of which never even finished. Got a code, "unbalanced," after waiting 2 hours and having to start it all over again and it getting stuck showing 19 minutes left for 2 hours never finishing. Ended up wringing all the clothes out by hand and hanging them because even then it was too wet to put in the dryer. I will never buy another Smart washer again. Thing isn't even paid off yet!

Do NOT buy a Samsung washing machine unless you want to spend hours on one load. It is always going off balance and you'll have to adjust the load over and over. The load size don't matter, it's with all sizes.

After owning my Samsung washing machine for 6 years, the clothes began to smell. After thoroughly cleaning the machine it persisted. One cycle we heard some strange noise coming from the machine at the end of the spin cycle. When I stopped the cycle I smelt smoke. I opened the door to check and a plume of smoke came out from the drum. Our smoke alarms went off and we had to toss cold water into the drum. It turns out the drum was rubbing against the silicone seal and was melting and on the verge of igniting. Called Samsung and they said there is nothing to do as it’s out of the warranty period. They almost caused a fire in my house and they won’t even fix the machine.

I have a Samsung washing machine and the dryer. The washing machine is two years old and I had to go buy a new one today, obviously not Samsung. It is a top loader, everything is off balance, it runs and runs until I am out of hot water. My clothes are always filthy. It does not matter how I load it it bunches up and wrinkles. I’ve hated it.

This is the worst washing machine I have ever owned!! It’s supposed to be a heavy load capable, forget it if you are washing towels or jeans or bedding!! It will go unbalanced! Even a small load with a towel mixed in, it will go unbalanced!! So one load will take over 2 hrs!! Reset, reset, therefore using more electricity, more water, etc…And your clothes do not get clean!!!. I am going old school! I can not believe how inefficient this washer is!!! Go with Maytag, or anyone else!! I will be putting this on my property and use it for target practice!!!

This is the worst experience ever, horrible company and horrible maintenance and customer service. The machine is not even a year old!!!! It broke down only after 6 months and we had to fight everyone to get maintenance even with our warranty. Only for it to breakdown again 3 months after!!!! I sent emails and calls and everything. Nobody is helping. I asked for them to replace it because it’s very embarrassing and disgusting that a company this big is not even capable of providing proper customer service or proper machines. The worst experience ever and the machine doesn’t even wash properly. DO NOT BUY. IT’S A WASTE OF MONEY!!!! (If you can put less than a star I would.)

I purchased the Samsung VRT washer & dryer in 2016. The dryer was replaced after 5 years because it stopped working. I am looking to replace the washer now. The clothes don't seem to get as clean as they had been. Where you add bleach has rusted out also.

Absolutely horrendous, don't waste your money!! This is by far the worst washing machine I've ever gotten, had many issues with it (the coin trap as well and general issues with the screen and plumbing inside).

Washing machine only three years old sounds like a machine gun on spin cycle! I called Samsung, paid 140.00 for service call up front only for them to come out, run it empty and tell me nothing's wrong! They didn't spend ten minutes at my house, refused to run it with clothes so he could hear the noise and told me was my fault. He said I'm overloading it or my floor not sturdy and even told me they shouldn't be stacked even though they're sold that way. Samsung doesn't stand behind their products and treated me horrible. I will never purchase another Samsung again.

Terrible machine! We had the washer only 2 years, and the bearings already went! There are only 2 of us, and my wife is Very careful doing the laundry. We phoned Samsung, and they promised to get back to us. They never even bothered! DO NOT BUY THEIR MACHINES!!!

Washing machine lasted just under 3 years before the shocks completely broke and the washing machine became unusable. The parts and labor costs to repair are just as much as a new washing machine, and that is if you are somehow magically able to obtain the parts and a repair person that will do it. We have gone through 2 repair services and been unable to get the parts and the repair services behave as though they don’t even want to deal with the repairs. One of the service men informed us that the Samsung washers are not well made and that the company gets calls about them frequently. Also dealing with Samsung customer service is a nightmare and they will refer you to service companies that are shady and have horrible reviews.

HORRIBLE BRAND. NEVER BUY SAMSUNG WASHER. I have had 2 washing machines. The first one had the Ur error and so I thought I need a new washer. Now the new one is doing the same thing. Both kept giving me the Ur code and would continue to wash and rehash running up my water bill. I called customer service and they wanted to charge me to repair it. No buddy, you can come and pick up this piece of crap. Never ever will I buy a Samsung washer or dryer again ever in my lifetime

If there is under one star I’ll add it instead.. I got the washer in September 2023. After couple of washes I found hair and stains all over my washed clothes .. I put some cycles only with detergent to clean it up.. I looked if there is a filter to clean but none.. Called Samsung customer service. They sent someone who checked the washer and said he never saw anything like this before and that he will put the report to escalate the matter .. We did not hear from him for 10 days .. Called again.. Customer service kept saying change the detergent and put it on clean cycle without clothes.. We changed the detergent from capsules to liquid to sheets in vain.. Same results .. We asked to replace it but here is when customer service disappears.. Till today we are stuck with a new washer that stains our clothes.. If you want stained clothes and waste of money please buy Samsung washer .. Thank you Samsung for disappointing us.

These front load washers are garbage. Mine was six years old and needed repairs almost the original price. Even the repairs were not guaranteed to fix the spin cycle problems. Look elsewhere for a reliable machine.

Please avoid at all cost. Bought a complete Samsung home suite prior to construction. Delayed installation. Started using less than 2 years ago. Softener dispenser has never worked. Top load stuck on rinse cycle. Unable to drain. Tried troubleshooting now does not work at all. Samsung customer care unable to assist recommending newer model and servicing with less than 2 years of use. Had another brand over 15 years, no issues, was looking for all black. Sounds like I bought junk. Entire suite belongs in junkyard. Do not waste your time or money. Honestly deserve a refund. No one changes appliances annually!

My washer is total piece of garbage. It regularly goes UB (unbalanced), restarts the rinse and spin over and over. I just spent $300 to get it fixed and it lasted about a week before doing the same thing. The dryer is also a piece of crap, the lint trap hardly catches lint, it just goes through the cracks and then you have to clean out the basin with a stick. Samsung is now crap, I won't buy any more of their electronics - there isn't enough room in my landfill.

We bought a Samsung Top Loader 5 years ago. We've had problems with the balance for quite a while. It doesn't matter if you have a small, med, or large load, it will come unbalanced. Then you have to redistribute the clothes over and over again and the timer will go back to 17 minutes. Piece of garbage. Worked ok for the first couple years and that was it. The dryer also takes forever to dry anything. I don't recommend buying Samsung for either washer or dryer.

Such a huge waste of money. After 4 yrs w this wash machine I still cry at the waste of water, the lousy ability to clean clothes, just horrible. The worst is constant draining all your water if you pause at the beginning to wet down and scrub a stain. When you start the machine, if you went over a minute or 2, the machine drains all your soapy water and starts all over. And the steel wash tub is covered in rust spots. Lid is always open to dry tub and still rusting away after 4 yrs. Garbage, Donating to charity and getting an old fashion wash machine.

Samsung washer does NOT WASH. All the clothes come out as dirty if not MORE dirty. It's so frustrating. Ours came with the house and is only 2 years old. We are trying to figure out what to do with it. It would be out of integrity to sell it to someone else. We are just stuck with dirty clothes and sheets. It's awful. How does a company get away with something like this?!

I bought a Samsung washer & dryer set. The dryer works fine. The washer is an “active wash, SuperSpeed, Steam, VRTplus, SmartHome washer which is a pile of poop. You can have 2 towels or a load full & the washer will unbalance & automatically rinse over & over. I usually stop the machine & press “rinse” only (this is another joke) & if it’s still unbalanced, it will add another 18 minutes & start rinsing over & over again! In other words, you must babysit every load. Piece of genuine crap is all this is. The engineers & designers really screwed this one up! I’m not sure why it isn’t on recall. All I know it’s an expensive pile of poop!!!

They are crap, I purchased one and not even a year it started messing up and they never came to fix after I called several times... and I couldn't return it because the technician had to check it first.

Beware, of buying a Product from this company. This company will not honor their date for our repair needed. I was given the date for a tech rep to be at our home today at 8am and now it’s been changed again. I would have gotten our washer fixed when the technician was here, at our home 7/8/24 but he said no, the issue was a recall and he (Bryan) the tech, told my daughter and myself that he would file a warranty for the locking mechanism to be covered under the recall warranty. It’s been chaos having to drive so far to a decent laundromat to wash my family’s clothes. I’m praying that this issue one of many, was is not caused by a crazed stalker doing all sorts of cruel things using technology to cause chaos.

I bought a Samsung Smart Washer #WA45T3400AV & dryer on 12/14/2021. It was my first Samsung washer and my last. All 4 Rods quit working after 2 & 1/2 years of service. It was going to cost about $500 to repair them. I put a few more dollars toward the total to buy a new LG washer which is what my technician recommended for a brand name to use. My daughter's new Samsung Smart Washer also had 2 rods broken which she replaced and 9 months later, they broke again. She then bought a new GE washer and has been very happy with that. Obviously, there is something wrong with the rods not lasting and I would not recommend it to anyone. It was a great washer...while it lasted but not worth the money for such a short time!

Samsung Active water jet IS A PIECE OF JUNK! Every time ya put more than 2 towels on pants this $800 piece of crap gets out of balance, then it resets the sensing and adds 21 minutes to the time and refills AGAIN AND AGAIN. STRAIGHT JUNK!!!!

Just don't buy this. I own this top loading product and have been so disappointed. I've had it for a little over 2 years and have already had to replace parts. The spin and balance is terrible, it just keeps adding water, over and over, wasting gallons of water. There is no manual way to control anything, everything is "automatic" and managed by the machine. The on-call assistants are only interested in booking a tech to come to your home at almost $500.00 just for the visit. I am almost ready to replace it but will avoid anything made by Samsung.

Our W45R6300AV Samsung washing machine was less than two years old. We did not purchase extended warranty and regret not doing so. Have not needed to with other manufacturer’s washing machines. We are a two person home and not having to do large loads of laundry. The washing machine when on spin cycle would vibrate and make a noise like a jet engine with some banging and had to stop using it until it was repaired. The repair person indicated the Samsung washing machine is known to have drum weight issues. We reached out to Samsung and they would not provide any assistance and said it was out of warranty. No solution or compromise to fix the issue. We will not purchase a Samsung again. Hoping the washer will be fixed and if not, will purchase from another manufacturer.

Horrible washer! Doesn’t fill with enough water making the clothes tangle together. Then it constantly gets off balance and refills with water and starts over making washing a load of clothes longer than it needs to be. You have to stop the washer to move clothes around and hope it doesn’t get off balance again. Do not buy! You will regret it! One star is too high of a rating! I will never buy a Samsung washer again.

This is the worst washing machine I've had. Clothes don't get clean. Wash cycles take about 2 hours to run through. Putting clothes in on spin only is really a rinse and spin. As others have mentioned, there are issues with imbalance which leads to more water use, time, and continued frustrations.

The washer only lasted 2 years before the seal broke and flooded our upstairs into the downstairs. First it was making banging noises before weight on it broke internally. We were constantly running the self clean option which lasts 4 hours at least.

Today is June 22, 2024. We bought a Samsung Washer and Dryer in September 2023. We have had problems with this junk since we bought it from Lowe’s. All our clothes started having a lot of spots in them after washing them. I changed the washing detergent. I sprayed shout it out in my clothes and wash them again and again. They would still be spotted up and dirty. I started washing my clothes in my bathtub. They would come out clean. I knew then it was the washer. My electric bill is higher than it ever been. My water bill has doubled in price.

This is the worst washer ever. It is so weak! The balance in this thing is ridiculous! I’ve had it fixed once. I will not have it fixed again. I’ll will be looking for another brand preferably Maytag or somebody anybody else besides SAMSUNG!

I’ve had this washer for 3 years. It was quiet and did a good job, but same as everyone else comments. At about 3 years it won’t stay balanced in spin cycle. Samsung parts cost 4 times what other manufacturers charge. Their service costs are ridiculous as well. I’m done with their products. If I could rate it 0 stars I would. Don’t buy it. Samsung washers are junk.

Have put up with this washer too many years. Chronically unbalanced spin leading to reset after reset. Over it. Looking for new washer. Do not buy unless you want a higher water bill and prolonged frustration.

I purchased a Samsung washer that worked fine for the first 2-3 months but then started making an unbearable noise. The machine's quality was bad enough, but the customer service experience was even worse. I contacted Samsung support over 30 times through calls and texts. They sent technicians twice, but they couldn't fix the issue. The first technician changed a part that didn't solve the problem. The second technician identified a missing screw, added one, but the noise persisted.

I got a washing machine and dryer 2 weeks ago today. I used the washer 3 times and then it stopped working!! The techs have been here twice and still it's not fixed! No one seems to care, they just keep telling me that they didn't have the parts so now I wait another week, after already waiting 2 weeks!! Never again will I buy anything from Samsung!! Worst customer service ever!!

I bought a front loader from Home Depot. The SAMSUNG customer service is very terrible and lie. The company steal your money on these washer. I called money time to the company complained for the technician came and all he did was balance left. The next load I put in it would back doing the same thing. This has been happening the 1st day I got this washer. I have videos. No one has been helping me. They canceled my service of pair.

Generally a good product. Dryer still works fine after 7 years. Washer has major rusting near bleach and other areas that we don’t put anything in. It started 2-3 years ago and now has rusted all the way thru. Inside use only! Electronic panel is intermittent now. Need to unplug and replug to get it to work.

This company is unbearable to deal with. I have a wash machine that is 1 year old, I have had issues since day one, tech has been out a few times to replace parts. The machine still continues to make a grinding noise during spinning. Also, the clothes never come out clean, they are always still dirty. I noticed that the machine only has 1 inch of water in the bottom. They refuse to replace this faulty unit and I am not stuck with massive repair costs, that cost more than a new machine. This company does not stand by their products.

I bought this not cheap at all and just over 2 years is broken now even never used a lots. My old washer is Whirlpool, last long than 14 years cause is still working, buy cause I only didn't like the rotary.

If you'd like a disposable washing machine buy this one. If I could give 0 stars I would. It's been nothing but problems. The unbalancing issue that many others have described is a continuous issue. Had the shocks replaced and that lasted a few short months. It is an absolute CRIME that they are allowed to sell this diva of a machine. Looks good but is worthless.

Seems that this machine and others like it, have been designed to perpetuate the tiny spring and metal rod industry. The rod suspension will need replaced often. The parts are easy to find, prices range from $30 - $90 and all seem to last about 3 months.

Samsung 27 in 45 cu High Efficiency Brushed Black Top Load Washing Machine w/ active waterjet. We used to be a customer to Samsung appliances, but no more!!! Do not waste your money! We bought a top-load washer 2 years ago and it's been nothing but a pain for the last 3 to 4 months. It started getting on every other load, especially with towels and bedding. It would go to the error code, and we'd have to rearrange the items because they would become so uneven that the drum would bang really loud due to being off balance. I finally called their 800 CS number and the rep said they'd waive the fee this one time for the drum replacement, and we'd have to pay for the labor. When the tech called, he said they didn't see that information, so I called CS back and this rep said that information wasn't on the ticket, and we'd need to pay for the parts. I'm telling you, buy another brand!!

Have washer/dryer set for about 4 years. Had to replace shocks on washer. Repair lasted about 3 months. Back to doing the same thing. Dryer has been ok but not really impressed with it. Appliances don't seem to their thing. Go with another brand.

We bought a Samsung top load, HE washer March 2023. Three weeks ago the washer displayed a code 9c8. This code is for a software update. In the owner's manual there is a page of codes to apply if needed. However, the 9c8 code wasn't in the manual but there was a phone number to call and I did. On this phone call the representative told me the manufacturer's warranty was expired. I just read all Samsung washers have a 24 month warranty. However, I bought the 5 year extended warranty from the store. I called the warranty company contracted with the store and have tried to resolve this issue. A repair service was contracted and it's been 2 weeks and still no part has been found to repair the machine.

Worst washers ever. They have problems with unbalacing. No cust service either. Don't buy. They will all end up having issues. It's not worth the hassle. I called to try and get them to fix it. They would not. They need to recall them all

Samsung top loading washer is the biggest waste of money. I can only wash 3 towels at a time. It says it's uneven and then starts the washing process all over again the beginning. I bought the upgrade bars that are stronger. It's the same crap. I will never buy crap with the name Samsung in it again. Don't waste your time or money. If I could give 0 Stars I would but I don't have the option.

I bought mine washer and dryer in 2020. My washer sometimes washed for 8 hours straight on the quick wash mode if I don’t pay attention. It fills with water on the spin only cycle and is always unbalanced if I’m washing towels or sheets. I can only wash 4 towels at a time (I buy very thick plush towels) and maybe 2 sets of sheets if I’m lucky. The dryer stopped drying. Not sure why. It’s only 4 yrs old and they stopped making parts for it.

This machine worked well for one year. After the year, I’m having problem with the shocks. I can’t do a load without being by the machine to take out some clothes to balance it out. The fix it is $500.

Bought the washer dryer combo brand new, model# WA53CG7155ADA4, April 2024, NINE days after delivery the washer had a problem where it would fill up water and before spin it would drain water, after 300 gallon of clean water from our RO system, which cost around $300 in power, salt to fill the tanks, called samsung for warranty and because the machine came out of it's brain dead stage and back to working they said they can't do nothing, if this happens again and the pump fails in the drain system in my house, this could cause major flooding.

I bought my washer on 11-15-22. As of the first time using this machine it does not even get all the clothes wet. It does not have an agitator and will never buy this kind again. Went back to Best Buy and was told I need to contact Samsung. We'll that don't work, was on hold for over an hour. No one even came on the line. So that is out trying to talk to a real person. I do not over fill the machine, do not use a softner in the machine. And the top layer of clothes is dry when the load is done. Horrible machine.

Do not buy Samsung appliances. They are great for mobile technologies but leave a lot to be desired in home appliances. I had a Samsung Washer and Dryer - both failed - not clogs, not issues with plumbing or gas flow. Purely a device issues. Can't be fixed, requires replacement. For the money you spend by Maytag or Whirlpool. Samsung isn't worth the investment or cost.

Bought the washer/dryer set. Washing machine is horrible for washing blankets. Washer has been down twice in 3yrs for at least a week or more because of a software update because it wasn't connected to wifi and didn't receive the update. If you buy one of these units make sure to check periodically that it stays connected to your wifi. Otherwise you have to go round and round with Samsung support to receive a dongle in 5-7 days to force the software update.

Not even 3 yrs old, top loader! Became unbalanced, 700 to fix!!! Buying a new one, and we will never buy another Samsung again!!! Do your research on these washing machines! Do not buy a Samsung washer!

Absolutely terrible. Never starts The wash cycle. It literally makes me do not want to do laundry!!! I have to spend an hour checking it every 5 minutes rearranging, the clothes in it, wasting pods because it continuously drains anytime you do anything! And this is all before anything even starts!!!

Smart Samsung washers are a waste of money. Always come off balance. I have to reset washer and with that being said. It takes me all day for one single load. Wasting my day and money. I rather go back to the old washers. Never spending money on smart washer. Heads up. You won't like it.

DO NOT BUY!!! Samsung makes good TVs but not washers. We purchased our top load washing machine and dryer about three years ago. We have not had any problems out of her dryer, so far, but our washing machine is the WORST. We cannot complete a load without it being unbalanced. Save yourself the frustration and money you’ll spend trying to complete a load. It is not worth it.

I hate my new Samsung washer and dryer purchase. First they sent us a new but dented dryer which we immediately asked them to replace and they did. But their washer is a perpetual failure which is unbalanced, recalibrating won’t work, it is a piece of junk. Spare yourself pain DO NOT BUY WASHERS from Samsung. Their microwave and oven and tv is fine but nothing else!!!!

We have a Samsung front-loading washer and electric dryer. I hate the dryer!!! Most of the time the clothes end up in a ball! Forget about drying a blanket which I am trying to do right now. The thing sucks!!!

Purchased a Samsung washer model WA50R5400AW/US and dryer in late 2019. The washer was great for the first 1.5 years but has since turned into a junk machine. It will not spin out and is in a constant state of unbalance!!! You literally have to put the machine in spin only and remove 90% of the load, redistribute what’s left in it evenly and pray it will spin out! We’ve done everything the manual says to do to fix this and nothing works. We’ve called a tech for help and have been told good luck. They don’t work on the junk machines but did suggest a few fixes. Unfortunately his suggestions did not help either! So we’re left to buy another machine and you may rest assured it will NOT BE A SAMSUNG!!! Sorry I don’t have my receipt to be verified but this is our experience with this machine!

These washers have all the bells and whistles of any other washer. However, they freeze and stop when the clothes inside does not perfectly balance. I have had Kenmore washers that has never done that. Out of 5 loads of clothes, 3 of them takes 24 hours to wash. Unless you sit there and baby sit the washer and do all sorts of tricks to try and balance the load inside. This washer is less than average and I would not recommend it to anyone.

Well it's been 1 year since I purchased my Samsung washer and dryer. Let me tell you, stay away far far away, 1st the washer Stabilizers. Needed to be replaced the first 6 months then it took 1 month to get parts and Repaired. Then the dryer. Heating element the week after the washer got fixed then that took 3 weeks so now I was out for 2 months, it was good for about 4 months then the dryer wouldn't shut off due to a door sensor. And that was 3 weeks get repaired. Now 1 year later the dryer motor doesn't work. Now I'm 6 weeks waiting for a dryer motor. I wish I could give a negative stars.

We bought a Samsung washer 2 years ago and it’s been horrible! Will not wash on cold water! And you put a bed spread in washer will take forever. Keeps showing codes and have to reset it. Will never buy another one!

I wish I could give this no stars! This is by far the worst purchase I have ever made for a washing machine. I have had so many problems since we've bought this product. I've spent hours over the last 5 years talking with customer service and troubleshooting to only have the same problem reoccur. I've had techs come out and replace the whole electric panel and it still malfunctions after a few months. I will never buy a washer from this company again. I highly do not recommend this washer for anyone.

We purchased 8 Samsung appliances in December of 2020. 2 washers, 2 electric dryers, kitchen microwave, 2 gas stoves, a fridge and a dishwasher. The first washer started to violently shake just over a year old. Since it was out of warranty I decided to see if I could fix it. I pulled the top panel off and found the top weight has detached from the drum. 2 of the 4 bolts snapped off in half. I removed all the cheaply made bolts and replaced them with grade 8 bolts. I put an extra nylon washer on the end of the bolt after it passed through a cheap nut plate on the drum. I red loctitie everything and it lasted a couple years. Pulled it apart again and repeated the process. It started doing it again in late 2023.

Samsung bubble wash washing machine. Not very user-friendly at all. I have been on the phone numerous times with customer service who have informed me the model and make of my washing machine is too hard for the technicians to fix. Unbelievable and it’ll be the last Samsung product I’ll ever purchase.

I purchased my Samsung washer/dryer last year. Now I’m one of many who can’t believe how poorly they operate. Do NOT buy a Samsung. The loads are always off balance. And if sheets and towels are involved, they merge together into one big heap - which then creates banging from the nuclear unbalance in the spin cycle! Just for fun, the top load door falls down on my head during loading/unloading, too!! Would love to give them back.

If you enjoy spending $1,000 on a dryer that takes one pair of panties 45 minutes to dry then this is the dryer for you. It doesn't matter what cycle I put it on. Whoever designed this dryer needs to quit appliances altogether

I purchased an expensive Samsung washing machine years ago and directly after my purchase I received a packet in the mail with an updated template for the wash cycles. Apparently one of the cycles could cause an implosion of internal parts that could send shrapnel flying. Though the company offered the services of a technician to come to my home and repair the product, I had just purchased it and was having some renovations done at home making repairs within the limited window inconvenient. I didn't use the cycle that caused the problem anyway. Though the washer is still lagging on with many other wear and tear issues it's questionable whether it will last much longer.

Note that on the Samsung washers that do not allow you to change the water temperature, the water will never be hot. We returned our first washer (model WA50R5200) because we thought it was faulty but had the same issue on our second samsung top-loading washer (model WA47CG3500). Even set on "hot" the machine fills mostly with cold water and doesn't get over 80 degrees. We had a technician out and he could not correct the problem. If you want to wash things in hot or even warm water, do not buy a Samsung.

This Samsung washing machine leaves so much thick lint on clothes that doesn’t come off easily especially after hanging my clothes outside. The darker the material the worse it looks. It is very frustrating to have to use a lint roller many times to get each piece clean looking. Black material looks grey with all that lint on it.

My Samsung washer has WA50M7450AIA4 rust around the bleach dispenser, fabric softener dispenser and detergent dispenser. Samsung is trying to replace it however the replacement lid received is the wrong part. When the lid was removed more rust was discovered along the top flange of the base. Samsung has decided not to repair that rust. Save yourself some trouble and select a Whirlpool or LG washer and dryer. Much more reliable.

I live alone. I'm an adult who takes care of my appliances. I do about 2 loads of wash every week? I have this machine for little over year. And the thing is not draining water. It is not spinning. Search the online and we troubleshooted the code. And it's telling me the machine, is not level? I work in the construction business. To my put my level on this machine every which way this machine is level. The other tell me, I need to have a technician to come out here. It's gonna cost me $400 to troubleshoot this problem to fix this machine. I do not want this washing machine. Send it back. I'm ready to bring it back to Best Buy and drop it off. I'm very upset. I'm never buying Samsung again. Go with General Electric. One of the other reliable brand. Samsung washers are junk. I can't believe this.

Note: There was no washing machine on the list above. I bought a new Samsung top loader washing machine less than two years ago. Last week, the water wouldn't enter the machine and it stopped working. I sent a ticket to the company twice and never heard back. Calling them was a bureaucratic nightmare. I had a technician come and the first time was told it was the computer panel which was not covered under warranty. The second time it was the motor. In theory, this would be covered by the warranty. However, I'm already out hundreds of dollars for diagnostics for a machine which makes a horrendous grinding noise, won't spin and is a complete mess.

After having good luck with Televisions and soundbars I tried appliances. They, specifically a washer and dryer, are junk. The dryer drum disintegrated in less than 4 years with single person use. Samsung does not stand behind the defect, the customer service department reads from a script and thinks I should buy another dryer from them. THE DRUM of the dryer is as thin as foil, my Maytag dryers lasted 20 years in 2 other homes. Buyer beware of Samsung appliances and their service department, it was like talking to a wall. No more Samsung anything for me.

Purchased washer that we are still paying on. It's gone through 2 recalls. Samsung covered repair, but gave no other choice as they can't be reached. I get shifted all over the place. The last recall The washer stopped working in the middle of a cycle on Christmas Eve. It ruined our plans and the local laundromat closed for the holidays. So we had to go into the next town to do our laundry on Christmas Eve and then a couple other times while it was down. We had to use money we didn't have to clean our clothes.

I bought a front load. It had to be replaced with my extended warranty which did not cover the cost. I still had to pay an additional 400 dollars. The replacement lasted six months. These machines are garbage. The sensor doesn't last long and the matching dryer just rolls your sheets in a ball and won't dry them. Recently purchased a 27 inch fridgidaire combo for much less $$ and it works fantastic without all the bells and whistles to break down.

I purchased a Samsung washing machine. After only 3 years the machine began to rust out of control..My clothes had rust spots. I called Samsung support to tell them about the situation. They told me there is nothing they can do, because the guarantee was over. I looked on Google reviews and seems that everyone is having this issue..Samsung is only good for TVs not home appliances...Stay away.

These washers are horrible and a waste of money. Mine broke after just a few years and when I called the reps are horrible, won't help you and if you ask to speak to a supervisor they refuse and talk abusive towards you. I was told to buy a different brand. No help. It was almost like a scam.

Beware of Samsung!.. One of the most reputable appliance companies out there is not so reputable when it comes to customer satisfaction. During CyberMonday week I was almost at the point of making a purchase for their Bespoke Washer/Dryer combo - the latest version. In doing so I was not able to check out my purchase with a confirmed finance approval that I had. For some reason, the cart was not syncing up my finance approval line of credit. I escalated this to Samsung and they took more than 10 days to resolve this issue. By that time all of the promotions and credits were gone. You would think that Samsung would recognize that it was their fault that prevented me from making my purchase, and make do by providing me the same price/promotions as I previously had. NO NO NO..they refused to honor their own mistake, their own issue.

I bought the most expensive washer from Samsung and it broke down within a month. It took them one month to replace that washer so during that time you will have to do your laundry outside as they don't care. 1 year later it broke down again and they are not even honoring the extended warranty. Please avoid buying Samsung home appliances. They may be good in making television and phone but not home appliances.

Purchased my 2nd Samsung Washer less than 2 years ago. Had to replace the suspension kit already - should not happen on a young machine. Provided all the details: receipts, proof of purchase, of repair and the "extended warranty" proof... Many, in fact too many emails later Samsung refuses to acknowledge the fault or back me up in the slightest way. It's the last time I invest hard earned money in a Samsung product.

New washer less than 6 mos. old. 4 Service repair people come and neither have the right part. It's been over a month so I finally ask for a refund. Have to go through so many steps, which I've done and still haven't received my money. Now I got to wait another 2 weeks. They have the receipt, serial number and model but still holding to my money. Samsung is joke. They want your money but when they sell you a bad product you have to wait and wait to get a refund.

For the last 3-4 years I have owned a Samsung Washer and Dryer. Top loading washer and steam dryer...Spent a ridiculous amount of money on the set from Lowes - over $2K. It is by far the worst purchase I have ever made in my life and by far the worst purchase I ever made from Samsung. Since having these units, doing the laundry has been a nightmare. The top loader doesn't allow me to control water levels so most of the time the clothes do not get properly washed, nor can I soak clothing with a prewash; the agitation and spin tie your clothing into knots so when you pull them from the machine they are ridiculously wrinkled and hard to smooth out...and debris remains in the bottom of the machine so that it can attach to other loads of laundry. I rue the day I purchased these units!

SAMSUNG WASHER item #1501524 Model #Wf45R6100AP will only last less than 2 years and then it will basically fall apart and become damaged to the point where it is beyond repair. There is definitely a manufacturer defect issue going on with these washers. DO YOUR RESEARCH. LOTS OF REVIEWS. We paid $699 and now have to buy a new washer because it is "OUT OF WARRANTY" conveniently! SAMSUNG IS A BAD BRAND FOR WASHERS!!! DO NOT BUY! YOU HAVE BEEN WARNED!!

The lettering on my Samsung washer disappeared after year 2. I called the company in year 1 because it was fading and I couldn't understand why. I called the company to ask about the ink and they said no one ever complained about it. Interestingly, the representative said that the same thing happened to her and she wrote in the words!! You need the control panel lettering to operate machine and the quality of the ink was poor. They refused to replace and wanted me to pay almost 400 dollars to replace whole panel. Nonsense. I will never buy from them again.

Purchased Jan 23. Machine does not balance loads even after you rearrange. Gave error code 9c8 so I called Samsung which put me in touch with repair shop. Waited 9 days only for repairman to cancel car broke down. Now I have to wait another 10 days to get it fixed. I would not recommend this machine to anyone. Water level not enough to clean clothes or sheets. Constantly unbalanced. This was a thousand dollar machine that needed repaired in 6 months.

Brought washer and dryer set 2019 brand new from Home Depot and it’s rusted with a hole. DO NOT BUY spent $1700 this is the second time I had a bad experience with Samsung brought a refrigerator some years ago and had trouble getting a hinge. I lost moving another $1200 down the drain.

I bought a Samsung top loading washing machine from Home Depot not quite 6 weeks ago. Each time I wash a load, an error code pops up, it starts making a racket like it’s about to completely break down, and the washing machine has to be reset on a different wash cycle. Even then, I have to keep an eye on it in case it glitches again. I’ve gone in several times thinking it was finished washing only to find it blinking and carrying on—completely stuck. It doesn’t matter what the load size or which cycle you set it on.

In May 2019, we purchased a Samsung washing machine (model # WA50R5400AV/US), which unfortunately broke down after three years of use in our Maryland house. Despite multiple attempts to reach out to Samsung for repair, they initially avoided responsibility. After filing BBB complaints, they agreed to cover the repair and labor costs. However, a customer service error led to a repair ticket being opened for a Florida address instead of our Maryland residence. Numerous calls and emails to rectify the situation went unanswered, causing three months of inconvenience, financial strain, and stress. Our tenants were left without a washing machine, and we incurred expenses for laundry services and the replacement of the machine.

Like many of the other purchasers of a Samsung washer, I'm very disappointed. The machine cost $1000 and was in service at a summer house for just 2.5 seasons before it started having balance problems with the spin cycle. I wasted 1.5 hours on the phone with a CS rep., and although she tried to be helpful, Samsung was offering no satisfaction. The machine is junk. In the future I will avoid purchasing any product from Samsung for fear of being swindled again.

This washer balancer is made out of plastic fill white cement. This is nonsense to be out of a company like Samsung and the replacement part is price over 125 dollars plus labor. Do not buy this washer. You will be ending replacing parts every year. Samsung should replace this parts fill white cement to something professional. This is not a toy to place cheap parts. I will not buy any Samsung product Again. Thank you.

We purchased our Samsung washer, front load model WF45T6000AW in January 2022. After not even 2 years of service (today is August 23, 2023) the machine is suffering severe balancing issues and the internal drum bounces around so much it's actually banged up the top piece of sheet metal of the machine. It's still useable, but very loud and I'm certain will not last another few months without some major repair. I am going to attempt to repair myself, as we cannot afford replacement or service of this $700 machine. This is seriously disappointing; our last front load was a Maytag that lasted us 13 years of very hard use before it needing any service at all.

Samsung washer is not so smart. Only after 2 years 2 people using it appears to have stopped working on the spin cycle. After reading several other reviews apparently, Samsung won’t fix it. We paid over $600 and can not afford to fix or buy new. I won’t buy Samsung products again.

Purchased Samsung WA50R5400AV new from Lowe's. Just over 3 years of light use, there are only 2 of us living in our house, the machine became unusable due consistent and constant out of balance issues. The machine goes into a perpetual state of out of balance, regardless of load size and/or type of laundry, it then refills with water, increases the rinse/spin cycle time and repeats the rinse/spin cycle over and over again until human intervention is required to stop it. Upon extensive research this is a known issues with many dozens and dozens of homeowner reports of the same issues. Several authorized appliance repair companies have also stated that Samsung is aware of the chronic issue with these so called "High Efficiency" machines. Samsung support is useless, Samsung Customer service refuses to assist.

Purchased a Samsung washer machine model WA50T5300AC. The machine is horrible. It constantly stays on unbalanced even if I have two pieces of clothing in it. I contact Samsung support and they walked me through a factory rest. When the washer started spinning and knocking they said it’s off balance and they would send out a technician. When setting up an appointment it states the starting rate for the washer to be repaired would be $429 for a washer that I paid a little over $700. It’s clearly a problem with this washer because I’ve seen hundreds of complaints about this model. Samsung said they will only cover it for the first year after the purchase date. I wouldn’t recommend anyone buy this. It’s like they're waiting for people to trash them then they’ll do a recall because know one would have this crappy washer in their home anymore. This is horrible a waste of people hard earned money.

I purchased a Samsung washer and dryer around 5 years ago. The first year was a recall on the dryer and customer service repair the board. One year later the rollers on the drum had to be replaced. The washer was next with the place you put Clorox in has completed rusted out and began to damage the clothes. I am very disappointed in the amount of money spent for the set and all the problems that came with them. I would not recommend Samsung washers or dryers to any consumer in the future. I am now in the process to replace both.

I purchased my new washing machine 7 months ago to the day when it stopped working with a 9c8 error code. According to the terrible customer support team it needs a software update. One that was already completed by them sending me the update as part of a recall. Despite that I have to wait over a week for a tech to look at it before Samsung will do anything. Their complete lack of support for a known recall issue is incredibly frustrating. Me having to go without a washing machine for over a week to have their tech out for a software update is unacceptable. I have always been a big samsung fan - phone, tv, and, appliances. After this experience I will never buy another Samsung product of any kind.

Already rusting out. Keep in mind this is a single person use and use normally 2 -3 times a week. Should last longer than 5 years. NO response with company except to say they can send a tech out at undisclosed fee to check to repair. I am saying this is poor quality and should be replace.

Less than a year with this washer, & spin cycle doesn't work. Fills up with water, drains & back to spin, unbalance, makes loud noise & repeats. Waiting now 8 months for parts, due to company not making parts fast enough...**!! Paid for a product, purchased extended warranty & no one wants to help unbelievable. Spencers got their money, they have no interest in helping. Always getting the run around. Save yourself the headache & never purchase a Samsung product!!

If I could have given this 0 stars, I would have. I purchase my Samsung washer/dryer set around 1 year ago. About 5 months in, my washer started making a very loud banging noise while on spin cycle. Turns out the counter balance weight was broken in half and the bolts were sheared off, laying at the bottom of the machine. At that time, I called Samsung for a replacement and was told that they would have to send a service repair man out to deem the washer non-repairable before replacing my machine. So, the guy came out and said that he could order the parts. I WAITED OVER 3 WEEKS FOR SOME PARTS FOR THIS MACHINE!! Nothing ever showed up. I called Samsung and they called this service repair guy to "double check".

In the summer 2019, I bought a Samsung washer. In 2020, it malfunctioned and was irreparable so Samsung replaced it. Now it is 2023 and this washer began acting up in March. After the wash cycle there would be a burning smell and the washer would not spin the clothes and go into the rinse cycle. I contacted Samsung and a tech came, performed a diagnostic which showed no malfunctions so the tech said it was a drain problem. Still didn't work. The second tech said it was unbalanced and put down a piece of folded cardboard under the corner of the washer, still didn't work. The third tech could not find anything wrong but the original problem still persisted.

Lousy product that failed 1 month after the 1 year guarantee expired, even though extended warranty (Samsung Care Plus) was purchased they do not stand by their word. Product failed because of manufacturing issues and still they refuse to replace or fix the machine. Do not trust Samsung.

My washer is the worst washer I have ever owned! The clothes just ball up and won't spin. I have to untangle the load usually 2 or 3 times before it will spin. It takes a long time to wash one load. Customer service is no good. The model number is WA50R5200AW/US.

Industry average life is 12 years. Ours died after only 4 years. Spent almost a day on the phone and was transferred to 8 people. In the end, all they would offer was a new machine at full retail price,

Samsung appliances has the worst customer service available. I was hung up on by a supervisor because he refused to take a complaint over the phone or let me speak to his higher up. It’s been 3 weeks since we’ve had one of their vendors come look at our washing machine and tell us it’s unrepairable. We are still waiting for the issue to be resolved. Samsungs returns and exchange department are no help and continue to repeat the same information that has gotten us nowhere. I wanted to file a complaint about the return process since supposedly they have everything they need and we still need to wait an additional 8 days to obtain approval on the return and receive a link so we can proceed with this return under warranty which is the second time we’ve gone through this return process and have gotten nowhere.

It was a sold-out game and we were left with no options. Vivid are claiming they were delivered and the matter is out of their hands and I cannot get my money back. I have sent proof of empty account at time of game and they can see the tickets were not used however no refund provided. Their 100% buyer guarantee is misleading!! I have experienced terrible customer service over the last 5 weeks and had to follow up every time to get a response.

I purchased 6 cu. ft. Smart High-Efficiency Front Load Washer with Super Speed in Brushed Black and a matching Dryer on November 17, 2020, at Home Depot in Leesburg VA store for just under $3000.00. Within a week the washer motherboard was not working properly, but it got fixed. Now, 2 years and 4 months later the motherboard (Control Panel) is not working again. I called Samsung warranty department on April 15, 2023; I was informed that since it’s out of warranty I will have to pay for labor, but the motherboard will be covered by Samsung. The Samsung authorized technician from Home Service Network, Inc visited our residence on April 20, 2023; he confirmed the motherboard is bad. He informed us there is one in the New Jersey warehouse; he should be able to have the part in 4 days (by April 26).

Purchased washer in February of 2020, for $1600. I assumed this was a high quality washer based on the high price. Here I am 3 years later and it's broken beyond its value already. Samsung offered me a 10 percent discount on a new one and nothing else. What a joke.

I bought my washer about five years ago. It had completely rusted around the area where you put bleach. It is also rusting on the other side of the drum. I can't use it anymore because it is ruining all my clothes would never buy a Samsung washer again in my life! I owned a Maytag prior to this for 30 years and never had any problems.

The first washer I've had in 55 yrs where clothes come out dirtier than they went in. The water never covers the clothes. Like other reviewers, I've tried every detergent out there. Since the drums explode when spinning sheets, Samsung advises you to wash sheets on the Waterproof cycle! A repair man came and put an overlay on the dial instructions to that effect. I've never seen anything like it. The sheets are soaking. The dryer goes for an hour with clothes still not dry but all wadded up in a ball. Worse pair ever!

I bought a top loading Samsung washing machine (model WA50B5100AV) from Home Depot 4 months ago and have had nothing but problems. The first month, I received notification of a recall on the electronics that could cause a fire if not updated. I received the product to update without a problem and went through the process. The second month, I noticed a crack in the agitator. After a week, a repairman came without the correct part and said that he could not fix it due to physical damage was not covered under the warranty. I then spoke with Samsung and told them that I did not cause the damage but they would not cover it. After 4 months, no one has repaired this even though I have called them twice.

We purchased a Samsung top load washer due to the available features. After 4 short years we noticed bubbles in the enamel around the top of lid closure and detergent dispenser, very soon after rust was dropping in every load of clothes. Occasionally we noticed a moldy smell, tried all the usual antidotes to curb the smells, finally took the washer completely apart for a cleaning and mold was everywhere! Samsung uses cheap pot metal for the bottom of the drum in which divots are created where water sits and mold grows. Contacted Samsung, our only option is to hire a technician to come replace any parts, all on our dime. Unacceptable in our opinion.

Lasted 14 months. Actually broke during warranty but waited to fix. Really bad product in all respects yet I like their phones and tablets. Sc code came on after just six months. I say buyer beware before buying washing machine from them.