Complain about a product or service

Samsung Washers

Lamar of Odenville, AL October 25, 2009

We bought this front load Samsung washer from Lowes and in less than two years it is flooding our floors causing ceiling damage downstairs, which we will have to replace at our expense. As you may guess the warranties ran out. Since the machine was purchased by our builder we did not purchase an extended warranty. But it sounds like they wouldn't honor it if we had one.

Who would think that when you pay that much money for a washer that it would start leaking in less than two years. We had only purchased GE products in the past and never had this type of problems. The service co that was recommended by Samsung customer service said we are 6 miles out of their service area and he could not find the name of the company that should be servicing us. WHAT A JOKE SAMSUNG! Why don't you invest those mega advertising dollars in researching why this front load machine is failing in such a short time.

Tracy of Lansdale, PA October 16, 2009

This front load washer is only a little over a year old and it is already giving us problems. It is leaving water in the machine and all of the clothes are still wet after the spin cycle. The first repair man that came out from Sears, took a penny out of the machine and said that's the problem and left. The machine still left water in it! The second "repair" man came out and said, "yes,it's broken.". I already knew that! I had to schedule for a week and a half later than that! This repair man that just left my house said he doesn't know anything about Samsung, but ordered me a new pump anyway. It has been over a month and a half without a washing machine and I have a family of five. Samsung should be ashamed....this should have been caught and fixed or taken care of. I paid a lot of money for the washer and dryer and would NOT recommend Samsung to anyone!!

jennifer of media, PA October 5, 2009

I bought a washing machine from Lowes. Within 1 yr and minimal use, the washer leaked profusely all over my floor causing extensive water damage and a need for a new floor. Once I fought with Samsung and the sub-contracted repair company over warranty rights, the repair company (Mr. Appliance of Chadds Ford, PA) came out and discovered that I had 2 dry rotted hot/cold hoses inside the washer. One hose had split in two and this is what caused the flood.

Anyway, the repair company told me the part needed to be ordered from Sansung directly and when it came in they would return to my house and fix the machine. It has been 2 months! I keep calling Samsung and the repair company and have made numerous complaints. My only reponse has been that the parts are on indefinite back order and may never come!

I demanded a new machine and Samsung told me to find my original bill of sale (which I do not have because of the flooding) and they might replace the machine with another model of equal or lesser value. I am very disappointed in Samsung, I paid 700 plus dollars for this energy efficient front loader and have since spent 100 dollars at the laundromat. Please help me. Floor needs replacement.

richard of glendale hts, IL August 17, 2009

sent an email to their customer service email address regarding my front loading washing machine. I have never received any acknowledgment or reply. The door window seems to have some kind of corrosion going on in between the clear plastic. I am afraid the whole door will be affected as well as the seal of the clear plastic window.

LATOMMIA of WINCHESTER, CA July 3, 2009

I purchased a SAMSUNG He front load washing machine in September 2007, It came with a warranty of one year on certain parts and two and three years on other parts. I purchased an outside warrranty to cover everything else. My machine stop working on June 15, 2009. The service man that came out to repair my machine said that the pump was clogged and thw home warranty would not reapir it. I called SAMSUNG they refused to fix it because the warranty is expired.

We inquired why the machine is not sealed to prevent foreign object from getting in the pump? SAMSUNG told us that it was designed that way on the machine I purchased. But the new models don't have that problem. So I am stuck with a machine of faulty design that allows foreign matter to become lodged in the water pump over and over again. Ther is no screen or trap to catch debri's before thay get in the inner machnism of the moter or pump. This is a defect I don't think I should have to pay for expensive repairs over and over, this is rediculous.

John of Toronto, ON June 16, 2009

The infamous Samsung front load washer P801. Drum failed after two years of a single womans use.The replacement drum drive arm only comes with the stainless steel drum attached( Not Necessary and costs 350.00CAD) the drive arms are bolted on with three, 3/8ths inch bolts. There is no need for the extreme expense.I do not recommend this Washer.

Gene of Seymour, IN April 21, 2009

Samsung WF337aal advertised as suitable for 2nd floor installation with VRT technology low vibration! Ours vibrates bad. when contacting Samsung they said if on Samsung Pedistal,on wood floor it will vibrate,to move it to concrete surface,I did,It still vibrates. Samsung extremely difficult to work with, Customer service non existent! They sent Sears repair! We are going on 3rd service call! Lost 3 days pay,several hours trying to comunicate with Samsung to resolve,a couple hours removing from ped and to garage,

Marcia of Lower Burrell, PA March 21, 2009

Marcia of Lower Burrell PA (03/21/09)
bought at christmas front load washer and dryer. washer keeps getting error message before rince and no way willt finish load. From what I see this is a major problem that needs to be addressed. Need to wait for a week for somoene to even come out and look at it. Have 2 babies in house. Makes it hard going to the laundramat.

just so much hassle for a 2 month old washer.

Mike of Mission Viejo, CA September 12, 2008

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