Samsung Washers

We bought a Samsung VRT steam washer and dryer just over 3 years ago. We did our research and felt certain that these Samsungs were the way to go. Several weeks ago, our washer started leaking from the bottom. We called out a tech, who insisted that the leak was caused from a missing seal in the detergent drawer. My husband was with him and insisted that they let the machine run through the end rinse cycle because that is when we noticed the leak. The tech was convinced and ordered the part. My husband pointed to a plastic piece located on the top of the washer near the cross bar in the middle. He said that it looked deformed and the tech said it is fine. My husband insisted again to wait until the washer went through the final rinse and spin, but the tech was in a hurry.

My husband walked the tech upstairs to pay him and was talked into the extended warranty. My husband felt uneasy and walked downstairs quickly before the tech left and there was water all over the basement. The tech came down and realized that the water was coming from the plastic piece that my husband pointed at. The tech ordered that piece as well. Well, we received the two pieces: the seal we didn't need and the plastic piece that was leaking. We replaced the plastic piece. Crazy: when we took the old piece out (heavy-duty plastic), it was actually warped from the inside like it had melted. This is what caused the hole. Unfortunately, the plastic piece is actually one of two pieces that screw together and then attach to the hosing. When we replaced the piece we got, we saw that the other piece was warped, too. It is now leaking as well.

How can you make a product where plastic actually melts? My husband is calling the repairman again today. We might as well use the warranty we purchased. I told him to order a couple of extra pieces of each one. That way, when the piece melts again in two years, we'll have a spare. I'm so disappointed.

So frustrated! Samsung is of no help whatsoever! Two years ago, we were finally able to purchase Samsung's top of the line steam washer and dryer. First, the dryer began eating holes in clothes! We called a technician and he said bearings had gone bad and replaced them! I had the same problem a few months later! Now there is a space between the interior and exterior of the drum allowing lint to get inside components, now causing fires in the dryer! Samsung takes no responsibility! Terrible! Also, I had to replace two leaks in the washer! We purchased the top of the line from Best Buy to avoid any problems. We have had nothing but problems!

The front-load washer is only 2 years old and has given me nothing but problems since I bought it. Anything from a leaking door to not draining. I have called a service tech to come out and repair it numerous times and have discovered that I can't use bleach, fabric softener, or powder detergent that had been rated high efficiency. I can't fill it too much or under-fill it. I find myself having to babysit every load. I am a woman who has 2 jobs, I just don't have the time nor money to continue this. The last tech told me that its the bearings going out now and it will be at least $700 to fix it. Really?!

This is my second write up. Another tech is out again looking at my front-load washing machine which is leaving residue on my clothes! I've talked to Samsung once again. I sent them photos once again. I took photos of the machine and of my clothes. I did get a helpful tip, use a bar of soap on the spots. Really? I have half my clothes, a comforter and a jacket ruined. Really? I think I'll just mail them my ruined clothes along with a bar of soap and tell them to have at it!

I am sure the lady was trying to help. I am just very upset that I've called so many times and nothing is resolved! Very aggravating. The tech is a very nice man. And I am sure he is an experienced tech. The other techs couldn't find an issue. I've googled, read the manual, read others comments. I don't know the answer. All I do know is this thing is ruining my clothes! Still under the one year manufacturer warranty too, but I've spent more time on the phone with Samsung's lack of customer service!

Thanks for the tip about the soap Samsung lady. But when I pay that much for a washing machine, I shouldn't be needing to spot treat what the washer is causing! They wanted the tech to check to see if the factory overdid it with the lube. When he pulled off the bottom of the filter, there was some grease, not a lot, but there was some. He said try using a tablespoon of powder detergent. Samsung said to run a load of whites and bleach. Been there, done that and it doesn't work! Plus, I've even washed with no detergent. I don't know the answer and I guess they don't either! Very stressful! So for now, still stuck.

I explained that the washer (model WF219ANWXAA01) has stalled in the washing cycle. The basket attempts to turn, but it cannot complete the cycle. The machine is 2.5 years old. The support person quickly surmised that the washer was overloaded, but the problem occurs with every quantity of load. Right away, this person sent me to a troubleshoot list that did not address the problem and quit the communication stating that I had not responded - I was busy going over the troubleshoot checklist - and that she had to attend to other clients. The washer is inoperable in the washing cycle stage at this point. It's useless. Money down the drain?

We bought the then "top of the line", high-end Samsung frontload VRT washing machine from Lowe's in October 2011. The machine does not wash clothes clean or take stain off. I pretreat clothes and do laundry every day. I called Samsung's 800 customer care line multiple times. As long as there is no error message displayed on the front panel, they refuse to provide or take care of the issue. They promised multiple times to call back and never called back! I have been put in Samsung's dead cycle: I call Samsung, took notes, and was promised a call back; no call back and I called again; no error message, no need to send service rep! Call Samsung. I am furious a corporation will just grab money and run. Samsung's warranty and customer satisfaction is a joke! There should be a class action attorney looking at this. Please contact me about my complaints.

We purchased from Lowe's a new Samsung washer and dryer in October of 2011, and from day one, I have been having this problem. I called Samsung and was told to run the sanitize cycle, did that, same results. I was told to use less detergent, did that, same results. I called Samsung back; they sent out a repair man. I was told the machine was running correctly. He then told me to use Heavy Duty Cycle, did that, same results. Repairman took pictures of my clothes with the residue, and told me to do the same. I was told to use different detergent, did that, same results. I called Samsung, was sent the same repairman, was told machine was in fine working order, was told to try different detergents, did that, same results. I called Samsung, and the representative told me, according to the repairman's report, there is nothing wrong with washer, therefore there was nothing they could do? We argued and she is sending out another repairman today, and I have clothes to show him that has the residue on them. This load consisted of 4 dark colored t-shirts, guess what, same results? So now what to do?

This is advertised as an energy saving product (not hardly). I have to do each load twice, using the extra rinse cycle, and then the quick wash cycle, to remove the white residue. Well, what I am getting is a lot of faded dark clothes, a higher electric bill, and a total waste of my weekend, because it takes me all day to do my and my husband's laundry. So now, what are my options?

Do not buy a Samsung washer! We bought a WF431ABWXAA01 front load washer from Lowe's October 2011. Immediately, I noticed the machine does not wash clothes clean. I talked to Lowe's laundry machine sales rep and was told to try different brands of "HE" detergent and play with water temperature settings. I use stain stick to treat coffee stains on white shirts but the washer is not able to take any stains off. Now, my white colored clothing all look old and dirty. I never had the issue with my previous Maytag and Whirlpool washers.

I called Samsung customer service. The rep said they would not do anything because I can turn on the machine and there is no error message. I told her the machine was not doing the job, although the electronics seem to work. She replied that as far as Samsung is concerned, the machine works! I requested to speak to a supervisor and was told there was no supervisor in their office. I asked for a call back and was promised a call back the same day. It's been a week and I have never heard from them. I called them again this morning and asked them to honor their warranty. They told me they would call back. The rep I spoke with last week had no sympathy with the issue and said, "Too bad you do not like our machine, you can take it back to Lowe's if you like."

New Samsung washer - I purchased it in Jan 2012 and it has been putting holes in my towels and cloths, not cool. A service call was set up, we'll see. I want it replaced with one that has an agitator. I spent $956.00 for this unit and have holes in my new towels and jeans and some shirts. Anyone else that has the same issues for model #WA5451ANW?

I have a lot of ruined clothes that look like grease spots on them from my Samsung VRT front load washer. I bought this from Lowe's. Lowe's replaced the same machine once from the same problem. I didn't want to break up my set so they gave me another Samsung. Shortly after, this one was doing the same thing to my clothes, comforters. It has ruined a lot of things. It is still under the year manufacturer warranty, but Samsung just keeps passing me around, expressing sympathy and doing nothing! They've sent techs out and they can't find anything. However, this last tech has said he had seen this happen before on these machines. He was kind enough to call Samsung for me and they told him that it's something I am doing. I am using HE detergent. I leave the door open when laundry is done. I have used the afresh tabs as directed. I haven't overloaded the washer. I have photos of all my ruined clothes and right now, I am working on YouTubing this issue.

I went and bought a new green t-shirt, videoed me washing it and guess what? Spots! They aren't doing anything about it and I am having to take my shirts to my mother's to wash them in her $700.00 washing machine while I have a $1,300.00 washing machine not worth a crap! This company's customer service is awful and their ability to solve issues is even worse. I think they need to change their name to Samdung or Samdumb! This has stressed me out and they are not doing the right thing by their customers. So if you read this review, please note that if you buy a Samsung product and get a warranty plus an extended warranty, don't worry. They don't stand behind that either. So it does you no good to buy the warranty through Samsung! Just don't buy their products! You will be safer! I would love an attorney to contact me because I am tired of dealing with this mess! Thank you!

Recently, a Samsung washer, model# WF337AAW/XAA, I purchased at Sears about four years ago had a mechanical failure. Being very mechanically inclined and the fact that the washer is out of warranty, I performed the repair work myself. I found what appeared to be pot-metal fragments in the water suction pump. Upon further investigation and through research via the internet, I found that the bracket that attaches the tub to the motor shaft had deteriorated and was failing. I have since ordered the part to repair. Since the part is on order, I disassembled the unit to expose the bracket and prepare for the replacement of the faulty piece. I found that the whole design is poor and unsanitary.

When I took the drum assembly apart, I found that the bracket was severely deteriorated and covered in a white powdery substance that appears to be zinc oxide (a natural effect of pot metal deteriorating), and almost ready to break apart. Perhaps the most alarming thing I found was the evidence of mold as well. Keep in mind that no matter what, clean clothes are in indirect contact with this area of the washer. We have only used the recommended detergents by the manufacturer and frequently run the unit through a sanitize cycle to clean it. I am very disappointed with my purchase and feel that this is a horrible design flaw.

Washer and dryer seem to be lemons. Dryer needed repair within 1 1/2 years. Now, the washer won't drain or spin. The duo is only 2 1/2 years. I spent a lot of money on these machines and I am very disappointed, probably angry is more like it. I had a Maytag washer and dryer for 10 years and the dryer went out (the washer is still going), so I decided to replace them with an upgrade... what a mistake! I am very disappointed in Samsung as a company and will probably stay away from any of their products in the future. A washer and dryer are a very important part of family life. Buyers beware!

Samsung washer not draining, mildew smell in room and on clothes - Initial problem was clothes left soggy and actual water remaining in tub after a cycle which I thought created the smell. I drained the hose and removed the cap from which at least 6-8 cups of water drained. I have done this numerous times since the problem began and got lots of water draining every time. Samsung sent service tech and they replaced the pump (courtesy extension of warranty). Problem has continued since that time so I called Samsung again at which point they reinforced that this will not be covered under any warranty and the problem/parts will have to be fixed/replaced by the service company. Unbelievable that they're claiming this is because of the energy saving feature. No way should a washing machine leave clothes and an entire laundry room smelling awful, especially after you've spent thousands of dollars on a set and it's less than three years old.

Samsung VRT Steam Washer - I cannot take the horrible smell this machine produces! My clothes stink and the laundry room stink! I tried everything to clean it and it just smells horrible! What a disappointing purchase!

We brought this Samsung washing machine WF330AN on Dec. 20, 2011 at Fry's Electrics in Duluth, GA. After a couple washes, we noticed our clothing smell terrible. First, we thought maybe we didn't do it right. We read through the manual. There is nothing special, and machine is quite simple to operate. Then we changed detergent to Tide which usually give us a very nice clean small after washing. But still a very bad small comes out every time we wash our clothing, and whole laundry room is filled with terrible mildew small.

Finally one day, I sat in front of machine and saw the whole process. To my surprise, I don't see water in whole washing cycle. There is only enough water to get clothing wet and that's it. No wonder the clothing small so bad every time we wash them because there is not enough water. The smell is so bad it is worse than before we wash it. I called customer service and they told me this is high efficiency washer and supposed to use less water, like 12 gallons of water in whole cycle. So I ran an empty load without any clothing in it, and I saw this machine only filled up water twice, each time 2-3 gallon of water, so total about 6 gallon of water max.

I'm sure you know how can you wash any clothing with 6 gallons of water? Maybe just couple of T-shirts, it is common sense that you need water to wash clothes. I know Samsung tries to save water and save energy, but it has to keep to a certain point to get clothes cleaned and serve the purpose. Now I have to run machine twice as much because it simply can't get clothes cleaned. I called customer service again and they told me that is the feature of this machine, there is nothing wrong. I'm very upset that we spent $1000 to get this washer and dryer we can't even get our clothes cleaned and our clothes all smell awful now. I posted this complain and hope we can get enough people to start a class action and this machine has to be recalled. This terrible mildew smell on our clothes will eventually cause our health issues for sure. We need to act now rather than later.

Model # WF220ANW/XAA Samsung VRT Front Loading Washer is crap. I have read many reviews about the smell and ruined towels/clothes, you are not alone! I have had my washer and dryer for almost 2 years and the past 6-12 months, I've been having smelling issues. Recently, my washer has not been draining or finishing the rinse cycle.

I have called Samsung many times about all the problems and they give me the same answers; clean it, run vinegar and bleach in it, unplug it, and etc.! Finally, I just Google searched the issue when it just stopped running all together! I learned that the pump was not working properly and needed to be removed and cleaned. So, that is what I did, but the pump was not clogged nor was it dirty. But, it smelled horrible! That is where this horrific smell comes from. To my surprise, all this time my towels have stunk and washed over and over only to continue to smell. It has been the pump!

Had Samsung told me this a year ago, I might have a working washer pump! But, they wait until the warranty is up and then basically say, "Oh well, but thanks for the $1,600 you gave us!" Now, I have not had many issues with my dryer, only one thing actually and that was the door, which was easily fixed. Needless to say, I will never purchase anything from Samsung again nor will I ever recommend them to anyone.

Follow up to Samsung Washer: Well, it took some doing, but I finally got Samsung to cover the replacement parts for the washer that never worked right. If I had paid for the repairs out of my own pocket, it would have been close to the original purchase price. Although I am sorting through ripped clothing that is getting thrown away a bit at a time, I am delighted that I have a working machine. No more rips. No more bleach stains and even, imagine this, reasonably clean clothes! Good for you Samsung. But I have to believe that better quality control in the design and manufacturing will pay for itself in the long run. And I sincerely thank the woman at Samsung who helped me.

I have had my Samsung washer and dryer for just over a year now. It is the worst purchase I have ever made, to say the least. After a few months of using the washer, my clothes would smell musty and moldy after being washed. Even the washing machine itself constantly smells inside. I even had it checked out, and nothing could be done about it.

Now, my dryer stopped working. It seemed like it should be an easy fix, because everything was working but it just wasn't producing heat. So I had someone come out and look at it. It turned out it is going to cost such a ridiculous amount of money to fix that it isn't even worth it! I'm a few months over the one-year warranty, so it looks like I'm going to have to just go by a new dryer. This time, it will definitely not be a Samsung!

I'm debating whether or not to dispose of the washer as well and forget about this whole mess. I feel like I've been robbed! To anyone who reads this, please do not even consider buying a Samsung washer or dryer or any other Samsung products for that matter.

Samsung steam washer and dryer: Even washing twice on maximum settings does not adequately wash. Other brands used for 40 years have no problems in wash quality. Dirt is not removed, and it just soaked lightly.

My husband and I purchased the Samsung VRT washer and deep steam dryer (model WF448AAP/XAA) on 12/20/08. After weeks of research and reviews, we felt we were making an educated and wise decision to purchase these appliances. To our dismay, our white towels, shirts and blouses had black stains all over them and had to be discarded within the first several months of using the washer. Our colored clothing became dingy and dull within the same timeframe. I started experimenting with other detergents, but to no avail. I never thought our new $1,450.00 washer was the issue, until I read the posts today. Despite following all maintenance recommendations in the manual, our towels started smelling like mildew after the first year of using the washer. The towels are so bad now most come out of the washer and dryer smelling like they lay wet for a week and just can't be used any longer.

I ruined the towels using bleach in desperation to eliminate the offensive odor, which did not work. I am now forced to go out and spend money I don't have to buy new towels. Our washer smells so bad it's beginning to make the entire house smell, despite draining it after every use, running Clorox through, wiping the inside of the drum and liquid dispenser out and keeping the door open to air it out. I find a small amount of water lying in the bottom of the pedestal drawer of the washer on occasion, as well as on the floor in front of the washer. I also keep cleaning out mold found all around the door gasket of the washer and the liquid dispenser.

It's disgusting. I am very concerned about possible health issues related to the mold. I decided tonight to do some research online to see if anyone else out there was experiencing the same. I was horrified to see so many pages of complaints. I cringe at the thought of experiencing even more issues from what I read. Our dryer has been satisfactory to date. We spent a hard-earned $3,000-plus on this set, passing by the traditional top load, well-earned, brand named appliances we trusted and used for years in the past. Our last washer and dryer were 35 years old. We are very meticulous about maintaining everything we own.

I did notice people are asking to start a class action suit. I have yet to contact Samsung; therefore, legal retaliation is premature. I will certainly work with Samsung to resolve my issues. I am only beginning my journey; this post being my first step. I will repost with results at a later date. It is obvious there are manufacturing and/or design flaws which should constitute a recall. My mission in posting the problems I am currently experiencing is awareness in hopes that Samsung is listening.

My name is Dr. Hani ** **, consultant of cardiology and owner of Sheraton specialized hospital. I bought a washing machine on the 15th of October 2011 from Samsung Citystars Cairo (Model wf1124xau/ serial: y3vl54ab700126a). Since the above date, the washing machine was not working well giving messages like: e3 error and call for service.

We called the call center 16690 and they provided us twice with a technician. But, since last week, the washing machine is not spinning and for a cycle taking 50 minutes, it took 5 hours. Again we contacted yesterday the call service and we explained to them the situation but no response until now and they did not send a technician. We appreciate if you can help us in this issue since we buy all Samsung products TV/mobiles and we are really angry about the service. We think that there is a defect about this washing machine. I appreciate your prompt feedback.

I purchased a Samsung front loader washing machine (Model: WF328AAW/XAA) in December 2008. The drain pump failed in February 2012 (nothing was stuck in it and I don't overwork or overload our washer since we are just a family of three). When I contacted Samsung and expressed my frustration, they could only direct me to service techs in my area (which there were only two in the Des Moines, Iowa metro).

On top of paying for the repair and the part--close to $200, along with the original cost of the front loader--Samsung's customer service or loyalty team decided not to provide any additional assistance. I was told that I should have escalated the issue from the start. Apparently, I didn't do a good enough job the first time I called them. I guess Samsung thinks yelling or swearing is how you get things escalated, so maybe I should have done that from the very beginning.

Obviously, I am frustrated with Samsung, their product and their service. The Samsung TV I have (had to be repaired too but this was under warranty still fortunately) along with their washer and dryer will be the last things I ever buy from Samsung. My experience alone isn't going to persuade anyone who is reading this from not buying a Samsung product, but I hope it helps everyone to think twice about Samsung before they make a purchase, especially after reading the rest of the reviews on this site. I wish I would have read these reviews first before I made my purchase.

Overall, I'm not thrilled with the Samsung front loader washer. For the price, I'm dealing with some disappointing effects: 1) Water gets logged in detergent compartments; 2) water gets logged in rubber surrounding front loading door; 3) there seems to be an endless number of error messages; and 4) the thing is so sensitive. Unnecessarily. For the price I paid, I was expecting the thing to do my laundry like a robotic maid. Oh well.

Here it is Sunday night, more error messages. Now I have to look forward to going down to fix it instead of just having some clean clothes for Monday morning. And after reading these posts, I absolutely refuse to call Samsung.

By the way, I purchased the machine from Lowe's. It was "on sale" "great deal," "no customer complaints". Huh. This time, shame on me, and there won't be a next time.

I purchased the Samsung front loader WF209anwxaa just two years ago after my three year old Kenmore front loader drum shredded into pieces and the repair estimates to fix it were outrageous. I thought it would be better to just purchase a new machine and decided on the Samsung. Big mistake. Just about two years to the day of purchase I started noticing puddles of water on the floor from the washer. It seems to be getting behind the rubber that surrounds the drum near the front door, and drips down behind the front panel of the washer. When I pull aside the rubber near the drum I can see black mold forming. This flooding issue should not be happening with a 2 year old machine and a washer should be made to hold water not leak it! Luckily the machine is in my basement, but I am now dealing with water coming out of my washing machine with every load and potential for mold and mildew build up. So frustrating to have purchased another washer that is also a piece of junk. I have to wonder who approves the sales of washing machines these days to the public when so many people are having issues with their purchase.

I called Samsung and they of course told me the machine was not under warranty. She gave me only one number of a repair company, which I thought was odd. I gave her my zip code but she gave me a phone number for New Jersey!! I told the woman that this company was not near me but she insisted that it was. So much for their help. After reading the other complaints about Samsung products, I am thinking I should just junk this machine as well rather than spending hundreds more on repairs. It would have cost me less to just go to the Laundromat once a week. I don't even use the washer all that much, maybe once or twice a week tops. Just ridiculous. Also, it is disgusting to see the mildew junk that builds up under the detergent drawer as well as around the filter. Very disappointed in this Samsung product and disappointed that I purchased this product and am now looking at replacing it after just two years.

I purchased new Samsung Washer & Dryer at Sears on August 28, 2011. On February 11, 2012, the machine stops working. It comes up with drain errors (nd). I have a full load of clothes in the machine. I called Samsung on Saturday, February 11, 2012. They tried to get the water drained but these particular machines don't have just a spin cycle. Wow! I spent $2,000-$3,000 dollars on machines with no way of getting the water out of machines that failed after 5 months. In any case, they were to have a Canyon State call me.

Monday February 13, 2012, no one calls me. I called Canyon State they pulled my info and told me they would call me right back, 3 hours later, nothing. I called Canyon State again spoke with a Liz she said they had to order the part and it will take 3-5 business days. At this time, my house is already beginning to stink. I called Samsung and they basically did nothing. I spoke with an Alexis who sent me to an Angela (Executive Customer Relations) who pretty much lied stating she didn't know why Canyon State didn't overnight the pump. I then called Canyon State I spoke with Liz again, she said that "they can't overnight the pump and Samsung refused to overnight anything other than a refrigerator not running". So basically Samsung doesn't care about good customer service, very sad. If that's not a good reason not to buy a Samsung, what is?

I then called Samsung again and spoke to a Julie then again a Sheena (Executive Customer Relations), who calls Canyon State again to get the part overnight so she said. However, Sheena comes back to the phone to inform me that my pump may be here on Wed if not by Thurs. So I spent hours dealing with a bunch of bull, got a run around for nothing. My house will be rotting by Thursday.

I'm finding that Samsung makes such garbage. My sister purchased a Samsung range oven and they couldn't fix it so they reimbursed the money to her. Buy something that you can get parts for. Forget all these high tech garbage because they just don't work.

I called customer service to report that I am having problems with my Samsung washer and dryer. My towels smell like mold and my white clothes are dingy. They sent out a technician to look at them who told me they checked out okay, but he did smell the mold on my towels. I explained that I am very unhappy with these machines and I would be willing to buy a pair of standard Samsung washer and dryer if they would return these due to the problems I am having.

It has been over a week and I have heard nothing from Samsung. I cannot believe how bad these products are and after reading the other complaints on this page, I see I am far from the only person who has issues with these products. What kind of business are they running? They are allowed to sell bad products and get away with it? I will be calling my Attorney General in regards to this to see if they can help, there has to be some protection for consumers who spend their hard earned money on these horrible products. I think Samsung should be ashamed of themselves and be forced to return all of these defective products.

I bought washer and dry 11 months ago! I am on my 2nd dryer, Samsung finally replaced after 3 months of calling! After having new dryer for 2 months, I am having same issue I had with 1st Dryer! Washer smells like mildew and has for 6 months. Samsung can't and won't fix! I tried to get refund due to I am still under warranty til Samsung drags their feet again like before then I am sol! I have asked if there are recalls on dryer, they won't respond to my question! Tech before told me it's the mother board chip malfunctioning. Clothes smell horrible and I am afraid that mold could start to grow anytime!

Samsung doesn't care and as a consumer, who paid a lot of money $1300 for junk, feel I am being robbed by a corporation that is able to get away with selling us junk! Wish companies had rules they had to follow! I feel I am being cheated by having to live with whatever they feel like giving the consumer! I am hoping consumer affairs is really here to help the consumer fight back against corporations like Samsung that take advantage of us and tell us there is nothing we can do for you consumer you are sol! But thanks for buying our junk! Please help us as consumers fight back against corporate Bullying! Thank you.

We bought a WF337AAG/XAA front load washer on February 20, 2009. After two months, we started hearing some noise. We thought that the noise may be due to overloading or under-loading. Since we had warranty, when we consulted the seller, we were told that the floor where the washer is placed is not even. Two weeks ago, it stopped working and I noticed that there was a slight damage in the back. When I opened it , two springs holding the tub were misplaced. As a result, one was broken.

I have a picture displaying all parts from Samsung but the part number of the hanging spring was not labelled. It took me two days to find the part number, then I called more than 20 companies in the USA, but none had this part. They have to order from S. Korea. Finally, I found one from Lowe's quick part service. I paid $40 extra to receive it next day. It was five days ago but I have not received the part yet.

I have used Maytag, GE, Whirlpool products which are good quality with a reasonable price and their parts and service are available anytime. I am 100% confident that Samsung washer is not worth its price. Please do not waste your money with Samsung Products.

My 3.5 year old washer with a 4-year extended warranty, through Lowes/New Hampshire Insurance, stopped working. It is the exact same problem that Rob the previous poster had. Pot metal in pump, Samsung won't do anything, the insurance company won't do anything, the repairman they sent didn't even open the machine.

We bought a new machine made in the USA but I'm not going away on this issue. We took the washer apart and the tripod that holds the inner tub is disintegrating. This is some sort of cheap pot metal problem. Samsung should be ashamed and they should recall every washer with this flaw before someone is hurt when the drum turns loose. Someone mentioned that their washer blew out of the side of the cabinet. Rob, if you read this please contact me. I have pictures of the inside of our washer as we took it apart.

We purchased a Samsung front loading washer and dryer which were delivered two years ago this month. The washer is a WF 328. During the rinse cycle, we had a ND-not draining warning and noticed that the water in the tub was not draining. After reading the manual, we were able to get the machine to drain. Unfortunately, this happened again, and we had to call for Samsung service (of course slightly after the warranty expired, 13 months after the purchase, 11 months after the delivery and installation).

During the repair call, the technician found what he called "pot metal" in the hose leading to the pump, and the pump had burned out. Once the replacement pump was installed, things went well for one month. We again got the ND warning, and immediately called service. The technician again found "pot metal" in the hose connected to the pump. He showed us how to remove the back and the hose to check for the "pot metal" in the future. Over the past 6 months, we have had to perform this task four additional times. We now have approximately 12 inches of this "pot metal" attached to our Samsung owner's manual on the warranty page. Given some of the discussions, it appears that this is a design flaw that Samsung needs to remedy.