Samsung Washers

I bought washer and dry 11 months ago! I am on my 2nd dryer, Samsung finally replaced after 3 months of calling! After having new dryer for 2 months, I am having same issue I had with 1st Dryer! Washer smells like mildew and has for 6 months. Samsung can't and won't fix! I tried to get refund due to I am still under warranty til Samsung drags their feet again like before then I am sol! I have asked if there are recalls on dryer, they won't respond to my question! Tech before told me it's the mother board chip malfunctioning. Clothes smell horrible and I am afraid that mold could start to grow anytime!

Samsung doesn't care and as a consumer, who paid a lot of money $1300 for junk, feel I am being robbed by a corporation that is able to get away with selling us junk! Wish companies had rules they had to follow! I feel I am being cheated by having to live with whatever they feel like giving the consumer! I am hoping consumer affairs is really here to help the consumer fight back against corporations like Samsung that take advantage of us and tell us there is nothing we can do for you consumer you are sol! But thanks for buying our junk! Please help us as consumers fight back against corporate Bullying! Thank you.

We bought a WF337AAG/XAA front load washer on February 20, 2009. After two months, we started hearing some noise. We thought that the noise may be due to overloading or under-loading. Since we had warranty, when we consulted the seller, we were told that the floor where the washer is placed is not even. Two weeks ago, it stopped working and I noticed that there was a slight damage in the back. When I opened it , two springs holding the tub were misplaced. As a result, one was broken.

I have a picture displaying all parts from Samsung but the part number of the hanging spring was not labelled. It took me two days to find the part number, then I called more than 20 companies in the USA, but none had this part. They have to order from S. Korea. Finally, I found one from Lowe's quick part service. I paid $40 extra to receive it next day. It was five days ago but I have not received the part yet.

I have used Maytag, GE, Whirlpool products which are good quality with a reasonable price and their parts and service are available anytime. I am 100% confident that Samsung washer is not worth its price. Please do not waste your money with Samsung Products.

My 3.5 year old washer with a 4-year extended warranty, through Lowes/New Hampshire Insurance, stopped working. It is the exact same problem that Rob the previous poster had. Pot metal in pump, Samsung won't do anything, the insurance company won't do anything, the repairman they sent didn't even open the machine.

We bought a new machine made in the USA but I'm not going away on this issue. We took the washer apart and the tripod that holds the inner tub is disintegrating. This is some sort of cheap pot metal problem. Samsung should be ashamed and they should recall every washer with this flaw before someone is hurt when the drum turns loose. Someone mentioned that their washer blew out of the side of the cabinet. Rob, if you read this please contact me. I have pictures of the inside of our washer as we took it apart.

We purchased a Samsung front loading washer and dryer which were delivered two years ago this month. The washer is a WF 328. During the rinse cycle, we had a ND-not draining warning and noticed that the water in the tub was not draining. After reading the manual, we were able to get the machine to drain. Unfortunately, this happened again, and we had to call for Samsung service (of course slightly after the warranty expired, 13 months after the purchase, 11 months after the delivery and installation).

During the repair call, the technician found what he called "pot metal" in the hose leading to the pump, and the pump had burned out. Once the replacement pump was installed, things went well for one month. We again got the ND warning, and immediately called service. The technician again found "pot metal" in the hose connected to the pump. He showed us how to remove the back and the hose to check for the "pot metal" in the future. Over the past 6 months, we have had to perform this task four additional times. We now have approximately 12 inches of this "pot metal" attached to our Samsung owner's manual on the warranty page. Given some of the discussions, it appears that this is a design flaw that Samsung needs to remedy.

I purchased my new Samsung VRT steam washer and dryer in Nov 2010 at Lowes. On January 28, 2012, the warranty has expired. My dryer started to make a thumping sound and it turns out the drum cracked at the seam and branched out. I called Samsung and they are supposed to send out a repair man on Friday. We'll see if that happens. I haven't even paid the stupid things off yet.

If I would not have listened to the salesman and got what I wanted in the first place, I would not be dealing with a cracked drum. He said these were the top of the line and had no complaints with them. Well guess what, I hate the washer, my clothes don't come out clean the cycles take forever. My whites are gross and dingy even though I have tried multiple cycles and products. These were a big mistake. Thanks Lowes, I appreciate the $1,500 mistake.

These were not worth the $1,500 I had to pay for them. I am very upset at the way these are holding up. I will never purchase anything Samsung again. I wish I could have my Kenmore dryer back. It's still working after 13 years in use. I used it for 6 and now our friends have it.

Samsung front loaders do not wash my clothes clean. My whites have never looked dirty after washing them as they do now and the stains are still in them. My white blouses are now yellow. I have changed detergents and still my clothes are not clean. I have always been praised about how clean and white my clothes looked. Plus my washing machine becomes off balance a lot. I will never buy another front loader.

My Samsung washer has been repaired three times, because it was not spinning, and they now want me to pay for it.

I bought a new set of Samsung VRT washer and dryer at Lowe's based on the salesman's recommendation. The washer worked great for six months but it's now flashing error messages. The repairman thinks that the pump is bad but it will still drain on empty load. I am not sure what difference a load of clothes makes but it's extremely inconvenient and inexcusable for a relatively new item. I hope it gets fixed the first time but reading this page makes me think otherwise. I should have gone with Whirlpool.

I purchased a Samsung front-loading washer and dryer from Sears at Willowbrook Mall in Houston on October 19, 2010. Trouble started within about 2 months of having the dryer. The belt has come off or busted approximately 5 times. It happened 2 or 3 times within the first 6 months. I am so tired of having to pay money to go to a laundromat to wash and dry my clothes when I spent the amount of money I did on this set. I thought I was buying quality appliances. We should be able to replace the dryer by now. However, they say that the occurrences didn't all happen within 90 days of each other. It shouldn't happen at all within the first year, for sure! What can we do about this?

Long story short, I spent the extra money on the then top-of-the-line super VRT steam Samsung front-load washing machine, with the expectation that I would get truly clean clothes for many years to come. I started out rewashing at least 40% of everything that came out of the machine. Spots and marks were all over the place (and I am a real spot stain remover junkie).

Then I noticed bleach marks on many items from loads that I did not put bleach in. The last but most costly thing is that the rubber "boot" or "collar" ripped early on and is now ripping holes in at least 50% of my clothes! I have been so mad that I seriously considered spending the money to mark and box up all of the clothing and bedding that had been damaged by this piece of crap that we bought and shipping it off to the CEO of Samsung.

An appliance repair tech told me that the detergent dispenser ($400) and boot ($265)would need replacing. That plus the service call would be at least 80% of the price I paid for a machine that is now only 15 months old. When I called Lowe's just after the 1-year warranty expired, they told me Too bad, so sad. Here's the number of the service people we use. Good luck."

I can't afford another machine, and I can't afford the price to fix this one. In the meantime, I am afraid to put any new clothes into the machine for fear of it being ruined. I have also found many comments online warning people not to expect anything more than grief, if they call Samsung directly.

The washer shows error messages constantly. The timer is not working and will not put through cold water. It does not spin properly, basically everything you see on this page. It takes three hours to do a short wash. It appears from several websites that Samsung and Best Buy have been made aware of this problem, and to date are doing nothing. Yet, these machines are continuing to be sold in the retail arena. Several people are taking class action. Any takers?

This was our first new pair of washer and dryer that we have bought in 27 years of marriage. We were excited to get the new set, but quickly got disappointed, when they did not clean the clothes. I wear dress shirts all the time, and unless we pre-soak them in a bucket of water, hours prior to washing, the collars do not come clean. I never had this issue with our old $300.00 washer. We have tried using every cycle, but still it does not clean the collars.

Now, after only one year, and the warranty expiring the dryer is making a ticking sound, and I have read that it may be a piece of tape that has come loose around the drum. In addition, what used to take 20 minutes to wash and clean my clothes, now takes a minimum of 1 hour, and they still do not come clean. It is very disappointing for such an expensive pair of appliances. I would not recommend spending large amounts of money on these front load washers and dryers. I wish now we would have bought a Whirlpool top load washer and dryer.

We purchased a new Samsung washer and dryer pair from Lowe's 11 months ago. Over the last couple of months, we noticed the items coming out of the wash had a bad smell to them. We made sure all parts were clean and went through all the troubleshooting things to find the cause. We were not able to make it better, so I placed a service request as something was wrong with the operation of the washer. My wife is a clean freak, so she keeps these things spotless all the time inside and out. We leave the door open to prevent mildew and check it frequently. So, we know that is not the issue with anything a consumer can do for prevention.

I am so upset and completely dissatisfied with my washer. We purchased the WF328 a few years back. We recently heard loud knocking coming from the washer while it was on. We smelled something burning as we approached it and when we stopped it and opened the door, a large amount of smoke emitted and a strong smell of something burning was coming from the washer. I am so concerned! I feel that it is a safety hazard.

I bought the washer from Sears 17 months ago. Purchased a warranty through sears when the 1 yr ran out. Last week I had a "no drain issue". Sears came and did nothing.

The Samsung wf409anw/xxa washer is by far the worst appliance I have ever owned! The warranty purchased from Lowe's is worthless! The service techs can't fix anything! I'm going on 3 months with no washer with a no drain issue! All the help that they can give me is the same idiots over and over again! If someone starts a class action suit, I'm on board, Samsung, Lowe's, and extended warranty company!

Today I received a call at work from my wife, telling me that our Samsung Washer model WA5451ANW had literally exploded in our garage. We have only had this washer for three months. The explosion actually pushed our dryer two feet to the side. It also created a hole in the wall and another one in the dryer. The washer top part seem to have become dislocated from the unit and the washer itself ended up two feet in front of where it was based.

Luckily no one in my family was in front of it, otherwise it would have been a disaster. We called Lowe's Extended Protection but the earliest they could come out to examine the washer was three days from now, even after telling them how serious the issue was. This is not acceptable. I hope Samsung can find out what caused this before anyone gets hurt by this defective washer.

This washer has been a great disappointment. The moldy smell, the fabric softener not emptying, and now the temperature sensor is coming on, and the cycle will not finish. I will be telling all those who are interested in purchasing a Samsung VRT steam washer to not do so.

I just bought a front loader Samsung Silvercare and half way through the wash, it begins flashing. I replaced the pump, cleared the lines and it continues to do the same thing. I was told by my repair man that it's the control board. This is the first time that I have ever experience problems like this with a Samsung product. Now I may need to purchase a new washer that I can not afford. This really is disappointing. This product should be recalled.

Our brand new front load washing machine, model # WFJ 1254 XAC, did not work when set up out of the box. I called Samsung, and they asked about the problem, and did some diagnostics over the phone. They determined it needed motor replacement, and gave me the phone of a local repair company. I arranged a service call with them, and when they came they determined it needed the motor to be replaced, and apparently ordered one.

No news and it's been 3 weeks now. I called Samsung, and have gotten nothing but the run around. Because I made the service arrangement, they claim to no longer bear any responsibility! We have talked to Samsung on at least 6 occasions about this washer. We wasted a lot of valuable time, and the machine is still sitting in the middle of the bedroom, where the serviceman left it (stacking pair). Another 30 minutes on the phone with them today, and still no resolution. I have never experienced such terrible customer service, and certainly would never purchase, nor recommend that anyone else purchase a Samsung product.

I have a Samsung Silvercare washer that I had purchased. I had to have the washer replaced after the first day of purchase. The new washer worked for 2 years, then stopped working. In addition, my clothes have smelled moldy and then the washer stopped working. This is 2 months after the warranty had expired. It turns out the main PCB was bad. I now have to replace the board. And I am so disappointed, as this was a very expensive item.

I could have purchased 2 washers and dryers of another brand for the price I paid for the pair. Samsung would not replace the unit or fix it for that matter. I see that I am not the only one. I hope that this gets recalled as I have to completely refurbish the pump and the PCB. They really stink, metaphorically and physically!

Right after purchasing the front load washer, midway through the cycle, the "low water pressure" error message appeared which necessitated a close inspection of all of the lines between the well and the washer to see if there was sediment present in the machine filter. After each episode, I might gain perhaps three event-free loads before it happens again. I changed the filter on the well inlet to a 5 micron, thinking it would block sediment but it's still happening now with no sediment in the lines. Samsung was clueless when asked to give information as to how to resolve the issue. They gave me the number of a service place to call and the number is no longer in service. They essentially told me that the low water pressure wasn't their problem.

This is the worst front loading washer ever! I wish I had done my research prior to purchasing. The close have a smell to them, water will not drain, vibrates through the walls, and is extremely dangerous, if you have pets, due to the machine lifts off the ground when it's in spin mode. I've had 2 service calls, and the machines are barely 2 years old. My Kenmore Elite never had this much problems.

Don't buy Samsung, unless your willing to fork out the bucks in repairs, right after the warranty runs out. Trust me it will breakdown the second the warranty expires. Don't let me get started on their so-called wrinkle-free cycle for the dryer, it simply doesn't work. The biggest fraud in advertisement ever heard! I would have given it 0 star, however I had to give 1 because the would be the least. I ended up keeping the repair man out of recession, due to the high volume of costly repairs.

After owning my WF218ANW washer less than 3 years and using it for about 3 loads a week, I put in a load of laundry and the washer quit working. So my clothes were stuck in there because the door was locked, and the washer wouldn't turn on.

We called the Samsung 800 number and my husband went through the troubleshooting steps. The call ended with the CSR telling him to call a repair man because we didn't buy the extended warranty so there was nothing they could do. But it was 5:00 and my wet clothes were stuck in the washer. I called back and asked for the name of a repair company in my area. They said that there wasn't one and it would take them 24 to 48 hours to find one for me. I asked if they were going to buy me new clothes since these would be ruined in 48 hours. The CSR said, "I'm sorry ma'am, there's nothing I can do."

I called a repair man the next day and after paying him $65.00 just to diagnose the problem, I was told that my whole control board is broken. He also said that this shouldn't happen to a washer that isn't even 3 years old. A new control board is going to cost $350 and will take 7 to 10 days to get here. Now I have to decide whether to fix the washer that I am terribly unhappy with or spend more money to totally replace it. I spoke to three appliance repair shops and all of them said Samsung is difficult to deal with.

Samsung obviously does not stand behind their products and after this experience, I will never be buying a Samsung product again.

Washer broke about a month in and now not even two years old, my dryer has no heat.

I have a Samsung washer. The clothes smell moldy. There's smoke from the washer. There have been many service calls. The water is not completely draining from tub. The list goes on and on. It's a terrible machine. It's not worth the money I spent on it. The service from Samsung is horrible and so is their product.

We bought a Samsung washer and dryer last year. The dryer is model DV350AER/XAA. We haven't had a problem with the washer yet. I really wanted the front load appliances, but I find that I don't like them as much as I thought I would. About a month after delivery, we had to have the dryer serviced because the drum was rubbing. Three weeks after the one year warranty expired, the heat sensor quit. I contacted Samsung and they basically said 'tough cookies'. It still dries using the timed cycle. We did not purchase an extended warranty. We figured that something that cost that much money would last longer than 13 months.

My daughter apparently bought a Samsung front loader dryer/washer a little over 2 years ago and called me the other day about a problem with the washer not draining or spinning. Like other complaints, no hope for repairs is covered by Samsung since they only warrant their units for one year. A technician, not sure where from, was to come out on Monday, Oct. 17, 2011 to check the problem. I myself have owned several washing machines and they have lasted over 10 years with only minor repairs. These reviews need to be sent to all stores that carry Samsung appliances. According to the previous reviews, this company definitely has issues with their products and service.

I absolutely hate my front load Samsung washer! Since the first month, our clothes smell musty after washing. I will never buy a front load again!

We bought a brand-new set of washer/dryer (model # WF218ANWXAC) from Brault & Martineau in Montreal in January 2010. About 2 weeks ago, I noticed that during the spin cycle, the machine was vibrating a lot. So after pausing the machine and trying to balance the load, I was not able to do so. I checked all four legs and made sure that the machine was level. All 4 locking pins in the back were removed when we first installed it.

A service call was placed. The tech arrived and opened the back panel and noticed a large plastic box filled with styrofoam, which has the size of a Kleenex box, in the machine. He was very surprised and asked me where this came from. I said we never opened the back panel, and he agreed. it was tough to unscrew, and it seemed new. He said that this piece of plastic was causing the machine to vibrate and also may cause it to seize up if it gets caught in the mechanism.

After he left, the machine still vibrated excessively during the spin cycle--something it never did in the early months of use. I did call the store and Samsung's customer service (now located in the Dominican Republic). Samsung was sorry about our troubles and was surprised at what we found. I'm shocked that this piece of plastic, which has the size of a Kleenex box and filled with Styrofoam, was inside our washer.

I can't imagine what would happen if it seized up the motor and caused a short, or worse yet, a fire. This is very bad quality control in my opinion. My machine is still vibrating much more than before. And I plan on calling the tech again.

Do not buy Samsung washer or dryer and do not shop at Sears. We have owned our set less than two years, after waiting for 5 months to get it from back order. We bought it black Friday. They lied about delivery for months. Both have broken and Sears repair is a rip-off. I wish we just bought new ones, I doubt this fixing will last. The clothes never smell clean. I'm so disappointed.

After owning several other Samsung items, I'm shocked at how bad these suck, please don't waste your money!

We just purchased a new Samsung Washer and Dryer. I have used the washer 4 times and even though I put the cycle on Eco cold and select cold/cold on the temperature panel, at the end of the cycle the clothes are very warm, when I take them out of the washer. What is the problem?

In 2009, I bought a Samsung Washer-Dryer for $2,181.64 plus Extended Warranty. I had the front interface replaced because of bleeding on both on September 2010. On September 2011, I wrote to Samsung, stating it has started to bleed again and they will do nothing (it's cosmetic). Today, 10/9/2011, I find the washer door is pitching and turning green around the glass. It won't do any good to write to Mr. Choi. I only get a phone call from "Mr. Go Fer" (it's cosmetic).

The washer looks worse than the one I replaced this one with. It's only a little over 2 years old. I'm 85 years old and thought I was buying an excellent washer and dryer that would last me my remaining years. It was a mistake.

We have the VRT Samsung washer/dryer units that worked great for the first year. Recently, the dryer unit stopped spinning and wouldn't dry. No problem, we called a technician out to service the unit, and all was well. As it turned out, after a few weeks of hearing a clicking sound coming from the dryer, it finally began making loud banging noises. We stopped using the dryer, because we were afraid that something more serious would happen. After removing the top cover, we discovered that the Teflon tape that goes around the outside of the drum was tearing due to a bad design. The control box is a hair away from the Teflon tape on the drum and over time. The control box had sagged to come in contact with the tape; thus, tearing it and causing damage. What a ** this dryer is. The engineers need to address this defect so that it can easily be fixed.

We purchased a Samsung Washer and Dryer at Best Buy. The washer seems to be OK but the dryer, model # DV448AEP, this is the worst dryer ever. It has never dried our clothes completely in one cycle. If I wash towels the dryer will run all day before it senses they are dry and shuts off. I frequently have a burning or smell smoke and the dryer feels hot to the touch. When I wash sheets or blankets then try to dry them, they bundle up into a ball and I constantly have to undo the ball and start the dryer again. I wish I had checked around a little more before purchasing, so many people with this dryer have the same problems as I do. I would think Samsung would fix these issues. I wish I could afford to just get rid of this set and buy something else. I will never purchase Samsung appliances again.

I have been having major trouble with my Samsung front load washer. It is approximately two years old. Recently, I noticed that when I removed the clothes, they are soaked. At first, I thought it wasn't spinning. But that wasn't the problem. I then began getting an error "nD" during the cycle--a "not draining" error. Since there are no direct Samsung repairmen in my area, I called a general repairman who checked the debris filter and the drain pump. Nothing. I tried different cycles such as whites, perm press, towels, etc. On some of the cycles, it will drain but on others, not.

So, I began using the cycle that would only allow the washer to drain. Three loads later, the same thing happened. This tells me that it's a computer error. Any cycle you use never works correctly. A separate 11-minute spin cycle now take 35 minutes. I have contacted Samsung multiple times, never getting any response. It is ridiculous. I have made a ticket work order like instructed and no one has ever contacted me. Do not buy any Samsung products, the service as well as the product is awful.

I purchased a brand new top of the line Samsung washer and dryer on June 2008. The washer has been great, but the dryer (DV448AEP) has given me nothing but trouble since day one. I have replaced two heating elements, and now the tub won't spin to dry the clothes. This is freaking ridiculous; my $1300.00 down the drain for three years of use. The repair man should be out in four days. I can already guess the outcome, and they would say, "Sir, it's going to cost $600.00 to fix the problem." If this is the case, then I'm going to cut my losses; put the piece of crap along the curb, and buy me a back in the day old days style dryer that will last at least fifteen years.

In 2010, we purchased a Samsung washer and dryer. 2 months after warranty ended, the pump went out. We called Samsung and within the whole Houston area they had only 1 repair shop, which was 57 miles away.

I told the repairman what was wrong as I took the pump out myself and determined it was the fault. The repairman would not commit to bringing a pump out until they determined such was needed, so I canceled the appointment.

I searched for the part myself and found there is only 1 parts place in the country in New Jersey. No local repair dealers want to touch the product and it took 3 weeks to ship the product.

I have a top-load Samsung washing machine, model WA80HAG. I had registered a complaint about electric shocking in the whole body of the machine. Your technician/engineer came and attended to it but he has not resolved the problem resulting in the disconnection of other functions like Silver Wash which is most essential for us. We got the same machine repaired with a new motor & PCB board 2 months back. But again it is creating the problem. Please resolve the problem immediately as I am fed up with this company.

I purchased a Samsung VRT washing machine and dryer. I had the dryer for two months and had to have it repaired. It took forever because there is not a Samsung repair service in my area. Then, two months ago, my washer broke. I heard a loud noise, smoke poured out the door, it smelled like an electrical fire, and the top of the machine was hot. I called Samsung and two weeks later, a repairman showed up and ordered parts ($1,000 worth).

Two weeks later, the parts showed up but they don't fit my machine. Apparently, there are certain parts that only fit certain models. After the repairman called Samsung, I called and got nothing but the run around. Three weeks later, after numerous phone calls, faxing my receipt three different times to three different people, I was told that I might get a pro-rated refund. I cannot believe how horrible their customer service is. I will not be making future Samsung purchases. I am out roughly $2,500 for two years of washing/drying.

I purchased a Samsung Front Loading Washer and Dryer several months ago. I have followed all instruction and guidelines, and run all of the cycles and used all types of deodorizing products, detergents and fabric softeners, but my clothes never smell good. In fact, they often smell sour even if removed as soon as the washing cycle is completed.

Model: WF419AAW - Samsung washing machine

I bought it in early July 2010 with a Best Buy "Black Tie" warranty. Actually, this Samsung was purchased with a $1K credit from a Cabrio washing machine which Best Buy stated could not be fixed within the 2 weeks allowed under our warranty due to a part being on "national backorder". We did not want a Cabrio since we had lots of issue with it, so we asked the Best Buy tech what he sees wrong and which machine has the least issues. We asked Best Buy if we can get a credit for another machine and opted for the Samsung, as suggested by the Best Buy tech that we were in contact with. We totally regret our purchase. The machine dances across the floor, is noisy and now this issue. Plus the machine is a little over a year old! For a $1K, you do not expect a machine to break that quick! You get what you pay for does not apply in this instance. In addition to this Samsung model being a hunk of junk, this Best Buy Black Tie warranty is more like Bozo Bow Tie Warranty!

The machine broke on 9/3/11. Cold water kept filling in machine after the cycle was completely done. I called Best Buy and was told there is no appointment available until Monday 9/12. Okay, clothes are piling up as there is no laundromat nearby. Geek squad told me they can have someone out on Friday to "look at it". Well, I have been through that before. I sit around for a 4-hour window waiting, the tech finally shows up, they "look" for about 2 minutes and always say, "The part is not on the truck, I will have to order the part and it will be about a week". So to avoid waiting a week for an appointment and waiting another week to get the part installed, I suggested that maybe we can talk to a tech and get the part ordered. The geek squad rep said to call back after Labor Day to do that.

I called Tuesday, 9/6. Hubby told the tech about the issue and the tech knew what part he needed. He said he would order it and hopefully, it would be in for Friday, 9/9. Well Friday, 9/9 at 5PM, the tech said the part is not in so we would have to wait until Friday, 9/16. Really? 2 weeks with no washer after we paid like $500+ for a 5-year "Black Tie" warranty? I called back this morning, 9/10 and the geek squad rep stated that our part would be in Monday, but the tech is overbooked. There is no way he could even squeeze us in. Really? We were originally scheduled for Monday to have the tech out to "look at it".

In the meantime, since we suspect the washer has not drained completely, it is smelling like mold. Yeah, we shop vacuumed all the water out of the laundry tub right when we noticed the problem, wiped it out dry, propped the door open but still that moldy smell. We have had the laundry tub door wide open for air ever since 9/3 when it happened. So not only does it take almost 2 weeks to get it fixed, we got a washer that ran okay for about a year, the cold water solenoid is defective and now the washer smells like mold all for about $1600+, machine, tax and warranty!

It is just barely over a year old! Cheap imported junk! Where can I buy an American made machine? You all know, like the ones granny has in her basement that have been running for the past 30-40 years like clockwork! You want to be energy efficient, right? Well, I guess if the machine does not run, you save on water and electricity!

My barely 6 months old "Top of the Line" Samsung WF210 Washing Machine is already broken. I've got a whole set of my sons' school uniforms, new shirts and a $90 bathing suit (that I cringed when purchased) trapped in the machine. There is a flashing LO error message and the bell ringing for me to get the clothes out, but door latch will not release. I told a Lowe's Protection Plan technician the problem over the phone and scheduled a service visit for 2 days later. I then got a phone call later that day from a technician saying that since he knew what the problem was, he would order the parts and it could be up to two days before they came in. Then he will call me to schedule service. It's been two days already that those nice clothes were trapped in the washing machine.

Today is Thursday and if the parts don't come tomorrow, it'll probably be Monday before I hear from anyone. I can't believe my expensive, still "new" to me, washing machine is already broken. I'm terrified that something like this is going to happen again just as soon as I'm out of my one year warranty. I sure wish I'd gotten another Kenmore. That thing was going on 16 years old and survived constant washing of 2 babies' clothes, 6 moves and a growing up family of four.

We purchased a Samsung washer and dryer (Model# DV218AEW/XAA) during the holidays in 2009. We had our current washer and dryer for about six years but the heating element in the dryer was going out. Instead of just replacing the heating element, we thought that we would splurge and get a better set. We have a very large family and wanted something with a larger capacity and better washing and drying times.

These products were amazing--at first. We had to keep checking to see if they were on because they were very quiet. Then, the dryer started getting louder. About six months into ownership, the dryer stopped. We thought that the teenagers put something in it and messed it up, but I called the warranty department anyway. While the company agreed to service the machine, it took three weeks to get someone to service it because there was no one within a 3-state radius dealt with Samsung products. Finally, they found a local appliance shop that was willing to sign a contract with them to be an authorized service giver. He discovered that the belt had shredded inside the machine (the noise) and replaced it.

About six months later, we had the same issue. We were about three weeks out of warranty, but after some intense arguing with Samsung customer service reps, they agreed to have the same company come out and replace the belt again. We went for two weeks without a dryer on that occasion (not a good thing when there are 8 people living in your home!).

Now, about 8 months later, the dryer has stopped again! Because we were aware that the dryer was out of warranty, we just contacted the appliance company to have it changed again. The belt itself cost $17 plus labor, which is not a major issue, but it is about of an inch wide, which we thought would explain why it keeps breaking. However, having the technician come out was the best thing we could have done, because it turns out that the built tough with a stainless steel drum dryer has a crack in the drum! It is right along the seam where the drum was welded together and branches out a little.

We called Samsung regarding this and the first CSR basically told us that because the dryer was out of warranty, it was not their problem. After being transferred to a higher person, I explained to them that there is nothing that we could have put in the dryer to have caused this crack on the outer side (the one encased in more steel). Samsung needs to learn how to stand behind their products because this was obviously a manufacturing defect. After about 20 minutes back and forth between talking and being place on hold waiting for them to decide what to do, they agreed to pay for the service call.

My concern is that servicing the drum is not going to solve the problem. In all my years, I have never heard of a dryer drum coming apart at the seams. Samsung needs to replace this dryer or refund our money so that we can get one that is built to last more than the 12-month warranty.

We bought a brand new Samsung Eco Bubble WF0804 Washing Machine in May 2011 and since then, we have had a problem. The fabric softener seems to be taken at the right time, however, the clothes never have the nice softener smell; they only have the smell of the detergent. We have called the Samsung service centre and they have taken the machine for a supposed repair, however, it's still the same. We have had no feedback nor any remedy after several visits later to the shop where we bought it.

We previously had an LG machine and it was terrific for the last ten years.

I purchased a Samsung front load washer and dryer 1 year ago. The washer was very loud when filled with clothes. After about 6 months, I noticed that the part of the rubber inside was coming off and leaving pieces in wash. Then a couple months later, the washer started tearing clothes. And the washer would stop in the middle of wash and start beeping. I had to restart wash to get the washer finish soaking wet clothes. In the process of calling a repair technician, we did purchase the 3-year warranty.

We bought a Samsung cold silverstone sanitizing washer three and a half years ago. Now, the drum is warped and it is too expensive to repair. There is just my husband and me in the house so we have not overused or abused the washer. We have no option but to buy a new washer and dryer and they won't be Samsung. I am seriously disappointed with what was supposed to be a top of the line washer lasting only three years. I will never buy any Samsung products again and I will make sure that my personal and business contacts won't either. Samsung should stand behind its products rather than stating that the warranty has expired.

We have a Samsung front loading washer and dryer. Each had its share of problems. The washer smells like mildew every two weeks or between frequent bleach loads, and the dryer leaves rust stains all over our clean clothing. After calling Samsung, they said it was my fault and that I do not maintain these appliances properly. They are three years old. My washers, that my family had growing up, still work flawlessly and they are twenty years old, used and abused, and cheap! The Samsung units cost me nearly $2000.00!

I purchased an expensive Samsung front loader and gas dryer. From the first week, the washer stopped working. I took Samsung over one month to get a new circuit board and fix it. I have had three repairs done with it, and now it is out of warranty. I paid for two separate Samsung authorized service technicians for estimate with both giving me a different expensive diagnosis. I feel ripped off.

At this point, it won't even turn on and I keep getting an error code. Samsung customer service is a joke; they don't speak fluent english and all they do is say they will refer me to the same authorized technician in my area. They don't know how to tell me to hard reset the machine on the phone.

I would never recommend that anyone purchase these machine!

On 3/20/10, we purchased a Samsung washer model # WF448AAP and Samsung Dryer model # DV448AEP. We paid over $3,000 for these appliances, mainly based on the Samsung name.

Immediately, we noticed that the washer was not getting our clothes clean. I called the customer service department and was told there was nothing they could do about the clothes not getting clean. The service advisor told us to try a different detergent. He did set up a visit by Lakes Electronics to come by and see what he thought. He cleared the filter and said there was nothing wrong with the dryer.

So, here we are a little over a year later and our clothes are still not getting clean. As a matter of fact, the white clothes have all taken on a gray tint to them. We have tried all of the recommended detergents with no change.

I bought a Samsung washer and dryer back in 01/2010. The Lowe's staff had wonderful things to say about these machines and I was convinced they were what we needed. I wish I never had.

Within the first year, the heating element went out. It was covered under the warranty. It went out again on 02/15/11. However, when the technician came out, he couldn't find anything wrong. At this time it was also running continuously even after the clothes were dry. It would only cut off under the "timed" setting. I had to wait several days only to be told nothing was wrong.

I called again on 02/24/2011 and again had to wait several days and at this time, the heating element was gone. This repairman (a different company) still couldn't agree that the dryer ran continuously even when the clothes were dry. I accepted that (given that we need a dryer) and figured I would always put it on a timed setting.

Now, 08/10/2011, back to square one. It doesn't work at all. Will tumble, but no heat. I have to wait until 08/13/2011 for a repair person.

I will never purchase another Samsung again, nor will I ever go with a Lowe's extended service agreement. Buyers beware!

This is an update to my posting of 7/13/2011 regarding the purchase of a Samsung WF231 washer. After Samsung refused to send a technician to look at my washer, I contacted Lowes where I bought the WF231 washer. They told me to contact Lowes service. (At the same time, I received an email from Samsung telling me they read my posting on ConsumerAffairs.com. The email told me I had an installation problem and I should have the installers return to re-install the WF231.) A Lowes authorized service technician came to the house and said the washer was installed properly. After communicating the results of the Lowes technician's visit, Samsung contacted me to say I had a defective machine. I did not want another WF231 because it is a new model. The Lowes sales person had no customer feedback on it.

So I was concerned that many, or all, of the WF231 washers were defective. Lowes offered to give me a "customer satisfaction" discount on a different machine. They quickly picked up the bad Samsung WF231 and delivered a new different washer. Samsung, on the other hand, offered me only a very small gift card for my inconvenience. Lowes (Sunnyvale, CA) demonstrated excellent customer service during my difficulties with the Samsung WF231. Erin, the Lowes sales person was very responsive and concerned about my problems with the Samsung washer and my frustration with Samsung customer service. During this process, I tried to communicate with Samsung via email and live on-line chat. My email was never answered. And when I tried twice to initiate an on-line chat with a customer service representative, I received the following automated response from Samsung: "We value your business. Unfortunately none of our Agents are available at this time due to high traffic levels. Please feel free to use our self-serve options or try our chat services again later. If your problem requires immediate attention, you may call 1-800-SAMSUNG (726-7864). Thank you!"

I purchased a Samsung VRT washer wf328 and dryer two years ago using it for a household of just my wife and myself. I heard a big bang and upon opening the door, smoke poured out smelling like burning rubber. I noticed that the drum was off-center about an inch and rubbing against the front gasket causing the burning of rubber. After calling customer service and getting no help except that I should contact a local service provider, I was told by four service technicians that I should curb the machine. The cost: $400-$600 for repairs! Are you kidding me!!! These machines were $1200 each. After two years of standard operation, this shouldn't happen! If there are any others out there with the same problem, we should start a class action suit against Samsung.

I bought a WF231 Samsung front load clothes washer from Lowes on 7/01/2011. It was installed by Lowes on 7/02/2011. From the first load the machine lurched to the side when starting the spin cycle. I made several calls to Samsung support who told me it was an installation problem. The washer was not properly leveled. After several calls to the support line, the support agents told me what needed to be done so I made sure it was leveled properly--even measuring the level during the spin cycle. Even with the washer completely level as instructed, it still lurches to the side at the beginning of the spin cycle as it tries to balance the load and counter balance the drum while it is spinning.

Finally, one of the phone support agents agreed I could have a Samsung support tech come out to check out or fix the machine. I was given a service number and then the local third party tech called to make an appointment. Before the appointment date, another department at Samsung cancelled my service number and my appointment. I was informed via email but with no reason given and no chance to appeal. When I called to complain I was told someone from the cancelling department would call me within 24 hours to discuss the matter. No one called.

I really like my Samsung washer/dryer but after the sixth load or so in the washer, the soap dispenser got filled with water after the cycle has been completed and the washer stopped. I had to physically take out the dispenser and empty the water from it.

Has anyone else had this problem? If so, what did you do about it? I have no number to call from any of the paperwork they gave me. It just said get on the Internet. Help. Thanks.

In February of 2011, my wife and I bought a top-of-the-line washer and matching dryer. These were delivered promptly the next day and installed.

These units worked nicely at first. However, about two months later, my wife reported the washer started kicking on an "ND" error and the dryer starting making a grinding noise on start up.

About two-three weeks after this, the washer started leaking from the bottom front center area and the washer has a moldy smell and is now not even getting our clothes clean.

We have had these units for less than four months and during this time, we have cleaned the filter as recommended (every two months) and have ran bleach in the washer per Samsung.

We are also experiencing a rattling noise from the back of the washer as the spin cycle slows down.

On 7/1/11, we called Samsung up, only to be on the phone for an hour and a half and basically being told we are not maintaining these and the filter actually needed to be cleaned every three cycles. The manual that the customers get and the sticker on the unit itself says "every two months"! Furthermore, he went on to say our concerns do not justify sending someone out for a warranty repair and would be at our expense. What's the point of a warranty?!

We are contemplating on just selling these at a loss and buying something else if Samsung can not come out and look at these AND fix them.

We are willing to take this as far as we can to prove a point and get our units fixed.

I have had problems with the front load washer, dispensing laundry detergent from the "main wash" compartment, before i close the tray. I was shopping at Best Buy (where i purchased the washer), and noticed the new models have an additional dispensing tray. I spoke to the salesman, and he stated Samsung realized a problem with the soap dispenser. The salesman stated I should call 1-800-SAMSUNG and they will take care of the problem. I spoke to Samsung Customer Service. They said the washer is out of warranty and they can't take care of the problem. I spoke to the supervisor and he stated the same. Obviously, Samsung does not stand behind their product!

7/30/09 purchased Samsung washer & dryer for over $2,000.00. 09/7/2010 and 9/23/2010 chrome on both was replaced and knob on washer. May 6,2011 wrote to Mr. Choi,stating it was starting to peel again.Week later received a call from his "go-fer" stating they will do nothing because it it no longer under warranty. Extended warranty will do nothing (it's cosmetic). Called Samsung consumer Dept. and asked how long replacement part was guaranteed for. TO GET PHONE CALL BACK-NOT YET YET!!

I have a Samsung Front Load Washer Model WF337AAL bought in February 2007. Over the last few months, I have found large flakes of metal in my pump. I contacted Samsung and they said it was detergent that accumulated, and that if I ran the rinse cycle, it should clear the buildup. Over the weekend, the tub started to smoke after the machine started to shake like crazy. I did a few diagnostics such as fill, basic wash spin and drain, and tub looked as if it was out of round. I noticed that the seal was chewed up along the rim, aloud found white plastic in the tub, doing a free spin on the tub. I heard more metallic sounds as I spin the tub. i decided to disassemble the washer, which wasn't hard and took about 30 minutes.

After removing the tub from the protective white outer case, I pulled the tub out and noticed right away that the y-beam holding the tub to the shaft was completely corroded and cracked, with several chunks the size of golf balls missing from the beam. I took several photo's from different angles and lengths and sent them to Samsung support. They informed me to contact a local repair center. I sent the local repair facility the pictures. After a few days, Samsung came back and said that the issue was having a water softener for the house and that it won't be covered for defects. I requested that since the tub and no signs of corrosion for rust, but the beam was literal falling apart as if touched it.

They wanted $500 to repair just the tube but not the other damaged parts. I know a few structural engineer with the FAA and they said that what ever metal they used what never suppose to corrode so fast under a lot of standard water conditions, and that they feel that they never tested rural hard water issues and softener issues. The tub shows no rust/corrosion, just the beam. My last washer lasted over 12 years on my water system, and it was owned for several years prior to my dad, who owned it at least 6 years prior to him giving it to me. If we had left the washer to run the full cycle and left for the day, it would be possible that a fire or other damage could have caused serious fire damage if it went that far.

Like many others, I purchased a Samsung washer (front-load) WF218, in Jan 2010. For the past few months, every time I load it more than 1/2 full, it gives me a "D3" error, which means the motor is not running properly? I re-adjust the load and restart. But it happens 2-3 times per load. I bought this to save water and electricity. But now I have to double the number of loads I do. What a waste of time and money. Never buy a Samsung Again!

I bought a Samsung washer and dryer in November 2010. The washer shakes really bad and I have had a technician out to check it. The technician said that it is normal for a front load washer to do that and because I didn't buy the top of the line, that is the reason. I am very unhappy with this product. It took me some arguing with the representative and a supervisor to even get a technician out. I would never buy a Samsung product again. All I want is my money back and for them to pick up this junk.

I purchased a new Samsung high-end washer at Best Buy over 2 years ago. I bought the machine because they had a real good sale on them, even though I was not ready for it yet (remodeling). The machine sat unused in my basement for well over a year, and when I finally got it hooked up, I've noticed that it was not doing a very good job at washing the clothes. I washed them one cycle and then rewashed them with just water. What I've noticed during the re-wash was that the water was still sudsy and somewhat dirty.

That however, was not the worst of it. I have done maybe 10 loads when the machine failed and displayed an error message, indicating a problem with the motor. It will not spin with any wet clothes in it. I've disconnected the machine and reconnected the old Kenmore that was made in 1977 and is still working (it came with the house when I bought it 13 years ago).

Eventually, I called Samsung and was given a phone number of their "local" repair technician. They are in Tacoma and I'm Seattle - a distance of 40 miles. One would think that a company that bills itself as a high-end manufacturer would have better service network. I have not called the technician yet as I am debating whether to just get rid the machine and buy something with more of a real pedigree in the appliance world. I certainly will never buy another Samsung appliance, ever.

I purchased a Samsung washer & dryer on 7/30/2009 paying $1,079.88 each. While under warranty, I had to have the chrome trim and the knob replaced because the chrome was melting (or bleeding). It is starting again and so I sent a letter to Mr. ** on 5/6/11. His associate called around 5/12/11and was very very specific they will do nothing to replace the piece. Our extended warranty won't cover it because it is considered cosmetic. I asked if the parts had a year guarantee and of course they do not. I am not a bit satisfied with the way they are handling this problem. I think it's an ongoing problem and a very very inferior product. I will not recommend it to anyone, it looks like I bought it second hand.

I purchased a WF220 front loading Samsung washing machine earlier this year and have been shocked at how poorly it performs. It doesn't get things clean! I use heavy soil, hot wash, concentrated detergent, bleach, extra rinse for each wash and everything still comes up dirty and dingy. It's degenerated to the point where I won't buy anything that's white, simply because it will be gray in a few weeks.

Don't make a mistake and purchase one of these machines, you'd be much better off with any top loader.

I am very disappointed in Samsung. I have a number of their products in my house and will never again purchase anything with their name on it, without a great deal of reservation.

My parents purchased a brand new front loading Samsung VRT washing machine and matching dryer from Lowes in February 201. The store promptly sent people out to deliver and install them. Upon starting the washer to test it after installation, the individual noticed a rattle/hum he thought was unusual. Thinking it was just because it was cold and not noticing anything else amiss, he shrugged it off and went on his merry way.

My mother, eager to finally get her laundry done, started the washing cycle. The washer tossed the clothes around a few times and then froze for some 15 minutes before displaying an error code. This repeated multiple times upon use, unless you rearranged the clothing and rotated the drum by hand before shutting the door. Within two days, it displayed an ND (no drain) and NF error codes, despite draining the unit (which Samsung only recommended needed to be done perhaps once a month). This did not always fix the issue either. She, however, managed to live with the issue despite the frustration.

The dryer, on the other hand, worked perfectly until April 2011. It would turn on; however, would not rotate or begin a cycle. We then called Samsung. I have no complaint about the customer service, as they never seemed rude or unsympathetic. They offered to arrange someone to come and repair it for free and stated it would be several days waiting. Three weeks of phone tag went by before Samsung told us no service company was willing to come to our house and could not say why. The woman understood the frustration and offered to arrange via Lowes for a new dryer to be sent out. At this point we did not mention the washer having problems now that we were aware no service person was available to come out despite having a warranty stating it would be fixed!

Finally by May 2011, a new dryer was sent to the house and installed by Lowes once again. He turned it on and it went into its drying cycle, and he thought it appeared to be normal and again went on his merry way.

Happy that we would now finally be able to wash/dry three weeks' worth of dirty/wet clothes, we loaded the dryer and ran its cycle. To our horror, no hot air came out of the dryer and the clothing remained soaking wet. It was pretty obvious to me we had just been given a dryer with a dead heating element.

After explaining all of the problems to Samsung and demanding a refund, they did offer to do so but only if a lengthy and complicated process was begun. This would be of no help to my elderly parents who do not have the time, energy, and were simply furious at having spent over $1500 for two appliances that were not functioning plus waiting for a replacement appliance that was DOA.

The real hero in this case was Lowes, who not only removed the defective Samsung products from our home, but gave us brand new, top-of-the-line working Frigidaires (that were more expensive than the Samsung models) for free, and boatload of apologies for our troubles.

Bottom line: I will never have anything to do with Samsung ever again. To have multiple defective units, an unwillingness to honor repair agreements, and a ridiculous drain system (which is especially bad for the elderly), it is nothing more than an expensive piece of junk. Do not buy these lemons.

Hello Sarah, We discovered your complaint on ConsumerAffairs.com regarding your dissatisfaction with your washer. We would like to follow-up on this matter and try to resolve the issue. To maintain your privacy and ensure efficient service, please complete the 'Support' form on the Samsung Canada Facebook page (www.facebook.com/SamsungCanada). This form is sent directly to our customer service division and is closely monitored on a daily basis. Please also provide your ticket number on the form, if applicable, as this will also help us in resolving your issue. We sincerely apologize for any inconvenience this may have caused and look forward to hearing from you. Thank you for your cooperation and patience. Regards, Samsung Electronics Canada

I purchased the Samsung washer WF210 two weeks ago. I was surprised to discover that on my new washer, the hot and warm water wash cycles actually used only very cool water. In fact, the hot water wash cycle used cold water with a little bit of hot thrown in, thereby resulting in a very cool wash temperature, instead of hot as labelled on the temperature selector.

I called 1-800-Samsung and they arranged for a service call. The repair man checked the wash cycles and water temperatures and agreed that the water was far from hot, or even warm for that matter. He had no idea of how to resolve the issue and left saying that he would need to contact Samsung technical support and would get back to me in a few days. As you can imagine, this was not a good start to the relationship with my new washer, or with Samsung.

I then called Samsung to report what had occurred and they advised me that since I was still within the 30 days of the date of purchase, the store was obligated to replace the washer with a new one at no charge, since this one was defective. I called the store and indeed they did replace the washer.

As of yesterday, I now have the second WF210 washer. Once again, the hot water wash does not function and uses mostly cold water. I then spent over an hour on the phone trying to determine the cause of this with your customer service representatives. It took an hour to make it to "Tier 3" to try to get an answer to my question. "Why is any cold water being used on a hot cycle? " It seems absurd to me. I asked them to check with Samsung's technical experts to see if this is part of the design or truly a defect in the two machines I have had. They put me on hold over and over again.

Finally, unable to provide me with a proper answer, your Tier 3 customer service rep told me that I should have researched this better before purchasing. Imagine that! Who would I research it with? Not even Samsung employees could provide me with the details I needed. Furthermore, she said that it says on the machine "hot/cold", so therefore it is correct for the hot wash to be cold. Clearly the hot/cold refers to hot wash and cold rinse. Is this the level of expertise one gets from Samsung at Tier 3- apparently the highest level of support? Can you even imagine the level of frustration that I have reached at this point?

By the way, this was now the third day I had to stay home from work to have washers delivered, to be here for a service call, to have the washer replaced, and not to mention the countless hours on the internet and on the phone with Samsung and the appliance store trying to resolve this matter.

I now have a washer that is unable to wash my laundry in a manner that is commonly expected from a clothes washer. From my subsequent internet research, there are many customers unhappy with Samsung. In fact, it is now a common belief that your washers are intentionally designed to use virtually no hot water on the hot and warm cycles to meet energy efficiency standards. So it would appear that Samsung is deceiving its customers into believing that they will have a washer that actually washes according to the temperature settings, when it fact this is not true.

The user manual that accompanies the washer specifically states on page 35 that the temperature range for hot is 105-125 degrees F and 41-52 degrees C, while warm ranges from 85-105 F and 29-41 C. I can assure you that my machine on hot does not even reach 75-80 degrees F. The normal and heavy duty cycles provide only cool wash water on the hot and warm cycles and provides less water than on the delicate cycle. Why so little water would be used for a heavy duty load and why it would be cool instead of warm or hot is beyond me. Strangely, the only cycle that produces a warm water wash with sufficient water is the delicate cycle. Yet the delicate cycle does not allow for a hot water wash selection and will only spin on low. And of course the warm rinse is actually cold. As you can see I am already trying to find work around to do my laundry with this brand new machine. For something that was invented to save women time, this machine has thrown us back to the ringer washer in terms of the time and attention needed to do laundry.

So two washers with the same problem indicate that this is a design issue. My water connectors have been checked and the the water temperature and pressure are perfectly fine. The problem is the Samsung washer. Either the washer assembly is at fault or it is the design itself that is flawed. Either way, Samsung is producing an inferior product that it is knowingly selling to customers under the guise that the washer has the ability to run a hot water wash. The company staff act as though this is a brand new problem that they have never encountered before. This is nonsense. Unfortunately, far too many people are trusting that what they purchase will function as presented and are probably unaware of this problem because they haven't checked the washer water for themselves. Most probably do not have the excessive number of hours it takes to run the cycles to check if they are functioning properly.

In addition to the lack of a hot or even lukewarm wash, the wash cycle on this machine is way too long. How a machine that can take 2-3 times as long as an old top loader can be energy efficient is perplexing. Clearly this whole energy efficient issue is one that industries are trying to capitalize on. How unfortunate when the company does not have the expertise and capacity to do it honestly. This does not result in satisfied customers, and even more importantly does not result in repeat customers. I was actually thinking of purchasing the Samsung dryer before all this, but now I am planning to return the washer and definitely will not be buying the dryer. It probably also only runs on cool. I will never buy anything from Samsung again, unless this issue can be resolved to my satisfaction. In today's world where people from across countries and continents can communicate their dissatisfaction with products in an instant over the internet, it seems prudent to me for corporations to ensure that they are selling reliable products truthfully.

Purchased a high end washer and dryer about 2 years ago and now it will cost approx $400 to replaced front and back roller. Called Samsung and they will not do anything. My 1st visit cost me $112.77 and the repair estimate is $243.60. The machines were $3500.

You would think that Samsung would do something about it but have declined and will not compensate me. What do I do just get rid of the machine after 2 years. Not good for the environment. The government should force manufacturers to make reliable machines or be accountable for more than 1 year. At this point, it is cheaper for me to buy another dryer. I think if this is going to cost me $400 and what guaranty do I have that they may fail again after 2years? Please have an attorney call me. Thanks!

Samsung has lousy customer service/support. It all started when I placed an order for a new washer and dryer set at Sears. I placed the order on 9/7/2010. Because of the quickly filled up delivery dates and then some packaging issues that Samsung had, we didn't actually receive our washer and dryer until late October (10/25/10). That didn't bother me too much as we went out of town for a week within that time anyway and I wasn't in desperate need of the appliances right away. But then, a few days after we got the appliances, I decided to go online to the Samsung.com website and register my new washer and dryer.

I proceeded to fill in all the requested info into their online registration form including the purchase date of September 7, 2010. But when I hit the submit button at the bottom of the page, a dialogue box popped up and said that the purchase date was inputted in an 'invalid format'. I went back up to the purchase date area on the form. I quickly realized that their drop-down arrows have you choose the month (January-December, spelled out), then another drop-down arrow for the day (1-31), then another for the year (in four digit format).

However, right next to these drop-down arrow boxes is an example of the format that is acceptable and it is mm/dd/yyyy. Their own form doesn't allow the format that they request it in. So, obviously, I could not continue with the registration process because of this minor issue. So, I decided to e-mail customer service. I informed them of the problem, but never got a response back from them. After a few days or so, I decided to try their live-chat. I explained the problem to the technician. But she could not help me register my products as she told me that online registering is the only way to register the products.

She also informed me that she wouldn't have been able to give me the extra 90 day warranty for my products if she could register my products for me, because it is all done through their online system. She said she would "look into" the technical issue on their website that I ran into. After a few more days, I tried registering the appliances again online and ran into the same problem.

So, I decided to call customer service. I spoke with 2 female reps, but the person of "most help" was Terry. I explained to her the problem again and how I couldn't register my products online because of the purchase date problem. She seemed to not really get nor believe the problem I was explaining to her. After going back and forth some more, she again told me that there is no other way of registering the products other than using their online registration form. When I asked her how I can go about doing that with this issue that their form has, she finally agreed to "walk" me through registering my products as she inputted the information for me. Lo and behold, she came across the exact same issue and said, "Oh! Now I see!"

I told her that I couldn't believe that I was the only consumer that had this issue up to that point. She said that she was going to inform the proper department personnel and put me on hold. After a few minutes, she came back and said that they had recently changed their online form; that you were able to provide the date in the proper format previously. She said that "they" were going to "fix" the problem immediately and that I would be contacted personally, by their department when the form was corrected and ready for me to register my products. She also said that there was no need to worry. She said that I had up until a year to register my products and get the extra 90 day warranty.

I remember thinking, wow, this gives them an excuse to take their sweet time with this. I'm sure I'll never get an e-mail or call back from them. And guess what? I never got a call or an e-mail back. A little over a week later, after hearing nothing from Samsung either via e-mail or phone, I e-mailed them again and explained the whole situation to them. I've yet to receive a response. This is just absolutely ridiculous! Because of a minor programming error on their part on their silly online registration form, I can't register my products! For being such a reputable brand, their customer service is pathetic. I am glad that I purchased the service warranty coverage through Sears because of if their products are anything like their customer service, non-dependable, I would be **!

We bought a brand new front loader Samsung washer. It served us well until we were just out of warranty. Then our clothes came out smelling like smoke. After troubleshooting, we saw that the rubber door seal was disintegrating--rubbing on the drum while the washer operated. Corporate wouldn't help us, and their designated support people 1) didn't return calls, and 2) charged about 1/2 the cost of the washer just to come out with no guarantee that they'd fix our problem.

We replaced our door seal on our own (because we had a newborn and needed the washer to wash cloth diapers), and after months of contacting the company, they finally covered that charge. But the problem still exists--new seal is disintegrating and leaving our clothes smelling like smoke. The machine is only a couple years old, and the interior drum is so out of whack that it is destroying the new rubber seal. Poorly made washer with even worse support. I won't be buying from Samsung again.

My wife and I bought a Samsung front loader washer-dryer pair about 6 months ago. We thought we were getting the state-of-the-art, best new technology available. What we are getting instead are some very stinky "clean" clothes. I describe it as a musty smell. The technician gave us some Afresh washing machine cleaner but it's not getting the job done. I have to go out and purchase new clothes so that I can go out in public.

We bought a Samsung washer (model WF 316LAS/XAA) about 4 years ago. Few weeks ago, my wife noticed a lot of mold behind the sealer that goes around the front door. She has been following the instruction in owner's manual by leaving the front door open and wiping the interior after each wash. I am not sure how long the mold has been there, it's hidden behind the seal and my wife accidentally discovered it. I am very concern about this matter since I have two kids. I called Samsung to ask them to replace the sealer and find out if they have heard of this issue from other customers, but they kept saying it's out of warranty and they can't do anything about it. I think it's a design issue of the washer. Please let me know what I can do or who I should contact. Thanks.

Although my washer is only two years old, the drain pump is already dead. I've had washers that have lasted years and years without problems and I upgraded, so I thought, because of the great appearance of Samsung. Haha- dummy me! The persons that I called for repair do not work on Samsung brands.

The one person that is the authorized retailer/technician wants to charge me $200 for the part, plus $125 for labor. I contacted Samsung parts and the part is $50.58-- yes, one-third the price that was quoted to me. My only disappointment here is the lack of technicians and the fact that Samsung insists that they sell you the part. They refuse to give you the part number. You must buy it from them. Talk about monopolizing.

The Samsung washer is a huge disappointment. Although it looks good, it is a terrible. The odor and lack of getting clothes clean is disgusting. We have had service but pay for it privately because the warranty service seems to be a sham. Nevertheless, I long for the old front loader. We wash far fewer clothes per cycle but the embarrassment of odor is apparent each cycle, despite how few clothes are washed at one time. Further, we must leave the door open and thoroughly dry every visible portion to ensure minimal odor. Recently, we moved the washer and discovered the slimy and dirty water trapped in the hose that does not discharge into the drainage/sewer. The machine does not completely flush the gray water trapped in the washer at the end of a cycle. If the washer is not used daily, the smell intensifies because the water is trapped.

We are very unhappy. We thought we had purchased the perfect machine, quite the contrary.

On September 03, 2010, I took delivery of a Samsung front-loading washing machine, model WF210ANW/XAC. I first used the machine nine days later and on the second load (towels) it did not spin, so I assumed I had set the wrong cycle. I set it to spin and everything was fine. One week later, I started another load. Again it did not spin, so I set it to spin cycle again (11 minutes). When I returned to the machine some 15 minutes later, it was still running and again it did not spin! I set it to spin again and watched it this time. After starting the spin cycle of 11 minutes, it goes down to 8 minutes, starts to spin and immediately stops, fills with water, resets to 13 minutes, tumbles for 6 minutes drains for 7 minutes and stops. Consequently, the clothes are soaking wet after any cycle you choose to select.

We tried this exercise five times, we did everything that the manual told us to do when trouble shooting. Drain the valve at the bottom, check for blockages, reset the breakers and we even brought out a spirit level to make sure the machine was sitting level. I called the call center (1-800-samsung) which the web site claims is open 24 hours a day 365 days a year and it was closed until Monday at 8:30 am. I called Monday at 8.30am and was told it would take 24-48 business hours to contact a dealer who would contact me to arrange for service. I explained this would not work for me as I was expecting company that day, I had stripped all the shower curtains down, was leaving on vacation in two days time had a machine full of soaking wet clothes and hoped a technician could come that day. The gentleman put me on hold, then came back to say he would contact the store (Leons) where I bought the machine and they would provide the name of a service man.

I was asked the model and serial number of both the washing machine and dryer, it was recorded again even though I had previously registered the products with Samsung online. I was given a transaction number. At noon, the same day, I went into Leons and asked if Samsung had called. They had not, but Leons gave me two business cards of local service centers. I called the first one who refused to "work on Samsung warranty claims due to unresolved issues with Samsung." I called the second service center and left a message on the answering machine. I went back into Leons to advise that the one service center will not work on warranty work for Samsung. Back home again, Samsung had called with the name of a Peterborogh company whom we called. That company said they would not travel to Bancroft.

The second local service center called and said they had so much work, they could not provide a day or time when they could come out. We called Samsung again and spoke to a rep. who said she would try to negotiate with Peterborough and pay them mileage. By Tuesday morning, we had heard nothing and called the call center again. I gave the transaction number but the operator said he could not speak to me until I gave the model and serial number of the machines. I explained I had already given them and also had registered them online. He said he did not have the information and was insistent I give them again. I had by this time, being desperate, loaded the machine again and was hand wringing clothes for hanging up to drip dry before putting them in the dryer.

It was therefore impossible to open the doors for the model and serial numbers which are inside the machines. I gave the transaction number which he claims showed "nothing". It did not show that they had referred a Peterborough company or that they were negotiating with any company to pay mileage. He was in a word, disinterested, and all he could say was "they are working on it ma'am" and "I am sorry, ma'am" but nothing else. I asked to return the machine and he said it had to be proven the machine did not work! I then called Leons and asked that they take back the machine, they said it first would have to be judged unrepairable. They did however call the two local service centers and finally a date for the following week was made. Next day, the service provider called and said there was a problem in that they did not have a "ticket number" and Samsung would not pay them without one. I gave her the transaction number and she went online and found there was no information.

She called back some hours later to say she had spoken with Samsung and now had a ticket number but at the same time had received a long statement from them "adamantly" quoting me as cancelling the service call, also they were "adamant" again that they had not given me the name of any service provider! One month after paying out $1500.00 for a washer and dryer I cannot do laundry! Service is non-existent, the call center is a disaster, and to add insult to injury, they issue a statement to the repair company that is full of misquotes and aggressive false accusations to me, their customer of one month! Do not buy anything with the name Samsung is the best advice I can give! We are a retired couple, living on a fixed income, this was a big purchase for us and as of today, we have nothing to show for it!

I purchased a front load Samsung washer and dryer because we remodeled the laundry room and our old appliances (that still worked wonderful) just didn't look nice. The washer clunked terrible on the first load. Technician came and found a top spring on the suspension that wasn't installed properly at the factory. Three months later, the dryer would not run. It would work for a load then not work for a day or two and then started working again.

Technician, "may have been the humidity", couldn't find anything wrong and it worked for a while. It wouldn't dry again two months later. I waited two weeks for technician. Found bad thermistor part, should be here in two weeks. Didn't show up. I waited four weeks total for the part. I waited two more weeks after the part arrives for technician to show up. I put the part in myself because I was tired of hauling laundry to the in-laws all summer. The washer must be wiped down inside after every load or it stinks. The detergent/softener basket must be cleaned weekly or it molds bad.

It's been 9 weeks without a washing machine. A dozen phone calls, 3 service calls--run around, loses documentation, makes promises--won't follow through. The washing machine was purchased in May and it won't do anything. They won't do anything, it's a new day everyday regardless of the ticket number. Poor product, worse service.

I have a now 3 year old washer and dryer from Samsung. We already had a leak and it was not covered. The recall only stated that they send a GFCI to keep the leak from causing a fire and not to fix the problem. Great, now I won't burn to death in my house because I can just jump in the water that is all over the floor and the GFCI will keep me from getting electrocuted. Thanks Samsung. It cost me $250 to get the defective part replaced. Now it is rattling in the rinse cycle. Again, this machine is not that old. The front loader has to keep very clean or the clothes smell like a mushroom farm fertilized with pig crap. Thanks again Samsung. I am waiting for a tech to call me back to see how much it is going to cost me to get this expensive machine working again.

My Samsung front loader washer has such a mold build up in the top and back of the detergent basket holder. This is not seen unless you are looking. Also the tubing of the "catch area" on the bottom of the washer, when open to clean, has water trapped that smells like sewer water. Also, when opened the water goes under the washer, so it can not be wiped up, so I try to pick up the washer and shove a towel under the washer to catch the water. Otherwise I will have a stench coming from under the washer of sewage and standing water. Not many consumers know about this mold in the detergent drawer because they are not looking.

I purchased the top loading Samsung Washing Machine on 6th May 2009 and the machine has been washing okay, except that it leaks water from the side of the drum. We thought that it was due to chocking of the water filter. We filed a complaint on 30/07/2010 (Reference No: **) and the service engineer came promptly. The machine is in the warranty period. He told me that the water controlling spare part needs to be replaced and took the same. It is already 15 days after he took the part and upon calling he told me that the component has not yet come. I keep calling him regularly, but with no consequence. I request the responsible people in Samsung should take immediate action and solve my problem. I do not know otherwise how long I am to wait.

I purchased a top loader washing machine on 23/07/2010 in Gurgaon, Haryana, India from the store, Impact Retail pvt Ltd. A service engineer, gave us the instructions for operation. Two days after the service engineer left, we loaded the clothes and started the machine. After a few minutes, there was such lot of vibration and noise bringing too much of disturbance to all the neighbors as well, then had to run to the machine to drain out the water with that noise, and from then its been lying at home, as though dead.

My machine is lying dead, until this date and even after calling once on 01/07/2010 and 4 times on 02/07/2010 the customer care, I have had no callers to let me know when any service engineer would arrive to solve the issue. All the money invested is just gone waste; my time is getting wasted, my money sitting over calls to talk to the customer care, no one to help out from the Samsung. No higher authority to contact in such cases.

Clothes are piling up and I need to wash them manually. The whole purpose of purchasing is just not there and my money is being wasted and I feel like I have just been taken for a ride by the customer care, as they are trying to retain the customer. The first experience with Samsung has given such an insight about its product service during warranty. I would suggest everybody to be aware of the service related issue.

I am very disappointed with Samsung. After spending far too much money as we all have. My washer isn't even 2 years old, and it won't drain. The later models placed a filter in front, but not ours. It is the first item on trouble shooting.

They knew of this problem, clearly. We have to pay for a repair call to fix it. All newer ones you can do it yourself. We clearly won't be buying the matching dryer after reading all of these complaints. We did our homework, and this machine had the best rating. This washer always smells too, maybe mold inside. Just great. I'm done with Samsung.

I researched for 2 months before making my purchase 2 months ago as it was a lot of money and my husband had been out of work for some time. I went from store to store comparing and researched on line. I chose a Samsung front load washer and dryer. From the first time I used the washer, I thought stains were left on a few things that I normally wouldn't have even remembered about in my 8-year old scratch and dent washer purchase.

I also thought the normal dirt, dust, etc. weren't coming out. All of a sudden, my husband's work clothes actually looked like work clothes. I made excuses in my head as to why this kept happening. After several times of this happening, I started to feel sick to my stomach and really not wanting to believe I made such a horrible purchase. I couldn't even think about it. I finally told my husband and kids. They had noticed also but didn't want to say anything to me knowing I'd be devastated, which I am.

I've contacted Samsung, but have not received a call back. I plan to go to Hhgregg tomorrow during my lunch and ask them to return it for a top load washer with agitator. The front loaders only seem to slowly drop the clothing from the top to bottom every 20 seconds or so. I was expecting a rapid/furious wash and I got nothing like that at all. I think I could do a better job hand washing or throwing clothes in the toilet bowl and flushing a few times.

I purchased a new front loading washer & dryer (he) to upgrade & in hindsight, should've stayed with our 9 yr old set. Three months after the purchase, the dryer is dead in the water. Nightmare customer (dis) service, and conveniently Samsung washes their hands of any responsibility or accountability by contracting out its repairs.

Repair guy came out after five calls and says it needs a new electrical board and he'll order one and have it in 24-48 hrs. Nothing, five days later. Granted, its warranty worked, I have been without a dryer for 11 days now and still no resolution. I'm told by the CSR at Samsung that it's not their problem and basically hurry up and wait.

We did massive homework before the purchase and I could not be anymore dissatisfied and disappointed with what we ended up with at $1300 for each piece. I will never purchase anything from Samsung in the future because of it. Terrible experience so far and just found out an hour ago the part ordering process has just started over, 10 days after I started the entire process! ***Writers head explodes.***

I bought a WF407ANW/XAA front load washer and dryer from Best Buy in October 2009. The washer is still under warranty. When the MidAmerica repairman came out the first time, he said he had never seen a Samsung washer before; he did not fix it.

I have called Samsung many times. On Friday, July 9, they came for the third time. it still does not spin the clothes dry. Calls to Samsung elicited a three-month extension on a washer that does not spin the clothes out enough that the dryer will dry them. My clothes ended up draped over deck chairs to dry. Samsung refuses to do anything about this machine.

This is a sleazy way to do business and they should not be in business in the US if they can't come up to common ethical standards. I for one feel all these people here complaining need to represent themselves with the powers that be in Washington and their home states to put a stop to these companies doing business in the United States. I have never seen such irresponsible treatment. The economy being what it is,we all need to support the manufacturing concerns in our hemisphere and keep the trash out. If you're looking at anything labeled Samsung, run fast in the other direction. Stuck with a $2500 piece of unfixable junk.

Okay, we bought new Samsung washer and dryer from Lowe's. After 30 days, the front door gasket started leaking. Called Samsung warranty service number, they said they would call back in two business days and they did not. We called them on the third business day to get service, they gave us three service providers in the Kansas City area. (It's not like I live in the sticks). Each of the service providers said they WOULD NOT WORK with Samsung. All service providers said that Samsung does not pay timely or at all for their service work under warranty. Samsung provided the names of the companies and these companies refuse to service their units......how often does this happen?

After speaking with another Samsung representative, they would not provide us with any other service providers. Okay, I just spent $2k on new units less than 30 days ago....WOW! Called up Lowe's and spoke with the general manager in Lee's Summit...Lowe's paid for my service call and scheduled it. Hooray for Lowe's coming to the rescue, you guys rock in customer service! I'm so tempted to return these units. I would not buy this again. Also, one other note...my 10-year old washer worked better at getting dirt out than this one. My towels always smell like a locker room.......

I have owned this machine for 2 months.Its a brand new 2010. All of a sudden reading 6E. Called on June 10/10, technician from Direct Energy couldn't come until the 17th. Thinks the motor sensor is cooked. Might be 5 -10 days for the part (no one seems to know where it's coming from). So, minimally 2 weeks without machine...heading to the laundromat I guess. Bought the 4 year extended warranty. Why? Never had an issue with my Inglis for 20 years, was trying to go high efficiency.She was a keeper.

Bought a Samsung front loading washer and dryer from Best Buy 12/06. We are now on our fouth repair for the very same thing. The tempeture senor wire breaks every year at least. This is not covered under waranty. The last repair only lasted six months so it is geting shorter and shorter time frames. Samsung said they have never heard of this problem before. I will never purchase another Samsung since we spent close to $2000.00 on these and more money on repairs.

clothes are soaking wet after spin cycle ends. we have had 4 service calls and still the same problem. machine is 1 month old. samsung will not resolve this problem they know about. we want to return to the dealer. we spent 400.00 to move pipes as per samsung tech peoples

My husband and I recently bought a Samsung front loading washing machine. Today inthe middle of a load it started to give us the Lo signal. we hit the pause button as told to do in the manual and nothing. The door wouldn't unlock. then we got an Sr signal... So we called Sears service (it is under warrenty) and the owman had my husband jumping through hoops. She had him do everything we had already tried and still it didn't unlock. Finally she agreed to send out a repairman next Wednesday. I have owned 2 other washing machines each for more than 10 years. I have NEVER had a machine have a problem in the first 3 months of ownership!!!!

I bought a Samsung washer in Sept, 2009. Initially it seemed to wash and spin the clothes just fine. A few months ago, problems with the spin cycle began. It would stay stuck at about 8 or 9 minutes and keep going back and forth, trying to balance the load in order to spin on high. The spin cycle would take forever and oftentimes when the cycle completed, the clothes were sopping wet. I finally had Sears out here and at that time they found nothing wrong and admonished me about loading the washer with like weight items to help balance the loads. I managed to do a few loads thereafter, but quickly the problem returned.

Sears was coming out for the second time, but called before and I began complaining to the same repair person as previously. He told me that they're finding a problem with the washers in the balance ring and the lubricant they use. He said that he could order some parts and then it would repaired. I agreed. Parts started arriving in 2 boxes, the size of the machine and a third box for the motor (Remember, this is under warranty). Sears came out to do the repair and found that one of the parts was cracked and had to reorder it again. Finally, after about 3 weeks of no washer, Sears came out to repair the washer. It was a 2 person job, and it took them several hours basically rebuilding this washer. I did a few loads of sheets and towels and jeans and all was well. I just completed a load with sheets and a mattress pad and the spin cycle did complete itself in the normal amount of time, but I noticed it spinning very slowly even though it was on a high spin. When the cycle finished, the clothes were quite wet. I put the machine on spin only and this time set it to a medium spin. It spun just fine and quite quickly. I'm going to experiment, but this is ridiculous. I've also had technicians who stated that the machine is temperamental if the room it's in is under 60 degrees. Please, I'm not going to heat the whole house for a washing machine that is in a heated room. I haven't had to pay any money yet, but the inconvenience and aggravation is undeniable.

We purchased the Samsung SilverCare set approximately three years ago and the washer violently vibrates and leaks. The metal base is rusted and one of the mounting brackets is rusted, as well. Samsung should be held liable for producing junk. We had the washer mounted on a pedestal and were told to remove from the pedestal to eliminate the violent shaking. Unless you want a poorly crafted product that costs a significant amount of money, I discourage anyone from purchasing Samsung washers and dryers. I am very disappointed in their product and poor customer service. Lowe's (and any other store) would be wise to stop selling Samsung products.

Purchased a Samsung washer and dryer on 11-01-2009. The washer is the WF328 and has had serious vibration problems since new. Two different techs have looked at the machine on three occasions, concluding that the vibration and shaking is normal. Finally, I figured out that when the spin is set too high the basket will not balance out and starts to knock, no code is set and machine will continue knocking until the next cycle.

The same load of clothes can be run through the same cycles but with spin set to extra high or low and will only knock very briefly then balance out and continue through the spin cycle with acceptable vibration. I am not sure how the balance works but have been told that ball bearings on the outside of the basket are locked at a certain time to balance it out. Possibly the brain board for this machine was not programmed properly. With the amount of vibration and knocking my machine has went through in 5 months. It's a wonder something has not broke. Samsung needs to get a handle on this problem.

Washer would not drain. Repairman was out three times with three different parts. Still the washer would not drain. The washer was coming up with nd code. The repairman keep stating I was using too much soap. I started using no soap and still the nd code. PS if anyone wants to buy an almost new dryer look me up. I need to spend money I don't have on a washer and dryer. After spending over two thousand dollars such a short time ago. Thanks Samsung. Truly all washed up.

I purchased a Samsung front load washer just over three years from Lowe's. I also purchased the additional three year warranty from Lowe's. My washer basically fell apart from the inside. It had been spinning more violently just before the "shocks" that hold the tub in place gave out and the tub tilted backwards and crashed into the bottom of the machine causing the tub to crack and leak water. I bought the over-sized washer so that I could wash my comforters however, I usually only fill the tub half full because I was advised to do so that the clothes would actually get clean. (Although, it was advertized to clean several pairs of jeans at once. This was not the case because part of the load would come out and still be dry after an hour long cycle.)

I contacted both Lowe's and Samsung and neither seem to be concerned that the washer just fell apart in only three years and that it is time for me to buy a new washer. It was the most expensive washer that Lowe's sold at the time that I purchased it (not that that was my motivation for buying it) and I thought I would never have to buy a new one again.

That *** washer has constantly been saying NF. My old one never had that problem. I can only wash as little as like 10 clothes in the *** thing and I have no idea why.

We bought our washer and dryer from a local Lowe's store. The day that it was installed, it stopped working. This was six months ago. We are still trying to get Samsung to replace or even fix our "under warranty" washing machine. We have called Samsung numerous times, each time they are rude, and unhelpful. We don't know what to do anymore. I have never experienced such a lack of customer service.

I'm a contractor and remodeled a home recently - including the laundry room. My client intended to buy a Samsung front loader washer and dryer, so we built the room to accommodate them. They were delivered by Lowe's last Friday and I happened to be at their home today when the wife washed her first load of clothes. She came out of the house very upset saying that the washer almost vibrated through the floor. I thought she might be overreacting a bit, so I went in and ran the machine through a short wash cycle, and sure enough, when the machine started the rapid final spin, the thing started coming up off the floor.

I got down and looked underneath and saw the feet on one side come off the floor, then down, then the other side went up, then down- very violently. The machine is unusable and the dryer wouldn't get very warm. I believe something is wrong with that as well. Needless to say, my customer is very disappointed. I'm going to recommend that she return the machines to Lowe's first thing in the morning and after reading these complaints, I'm going to suggest another brand.

We'll see what happens. BTW, the Lowe's delivery truck struck their automatic driveway entry gate Friday when they delivered the washer/dryer and ran over the post where the electronic keypad is as well and flattened that out on the ground completely. Again, first time using it, it vibrated very, very violently.

Approximately two years ago we purchased the Samsung Silver Care front load washer. Almost immediately we received an error code for the silver care. We were able to rig it so that it continued working. It now smells like mildew and recently stopped working mid-cycle. There are no Samsung authorized repair centers within a reasonable distance. First our drain hose was replaced at a cost of $200 to no avail. Next we were told it was the computer board. Samsung sent the wrong board the first time and now after having expended a ridiculous amount of money at the laundry mat. And 5 weeks of waiting, we are told it will be another 5 weeks before the part will come. Because we have four young children, it is not acceptable nor feasible for us to wait. As a result we have had to purchase another washing machine. We have spent unnecessary expenses and the laundry mat. We spent over $500 in service calls and will be trashing this one.

We purchased a Samsung front load washer from Lowe's about 3 years ago with the bottom stand. We noticed water at times in the stand drawer and were told that it was condensation from the washer due to the fact it was in our basement. Problem is worse about a cup of water per load ends up in the drawer. They want to charge for a repair to be done and refused to send me a product manual. The company I called said it was on back order if it is the part he believes it to be. I'm done buying anything from Samsung.

My washer is not spinning water out of clothes as adequately as possible, making a strange noise, and shaking unevenly. It was diagnosed as a bad anti-vibration ring. I was told not to use washer. We live (13) thirteen miles one way from a Laundromat. I was told the part is on back order. It has already been over a week and repairman does not know when or if he can get the part. It's extremely stressful. I cannot afford to drive back and forth and pay for Laundromat. I work, but my husband is on a fixed income so money is extremely tight.

I bought a Samsung front loading washer and dryer set from Sears in November. They said they couldn't deliver it until January. Okay. January and February comes and goes. It's on backorder, they say. They finally deliver it in March. The dryer broke down in August. A repairman came and fixed it after waiting three weeks for parts. Then the following December, the washer started acting erratically. Clothes wouldn't dry completely. If we set it to just "spin", it just makes noise with no spinning. I will never, ever buy another Samsung appliance and I'll tell everyone who will listen.

There's a glass bubble on the inside of the washer door. Then it cracked, leaking water all over the floor. The Samsung service provider came and told us what we already knew--the door has to be replaced. Samsung will ship us the door and then call them, and they will come and install it. They called 5 days later to say the door is on back order and do not have any idea when to expect shipment.

I called Samsung, and they refused to give any information to the consumer. So I am sitting on a 2-month-old washer, and my wife is going to a Laundromat while Samsung sits and refuses to give us any information when this can be repaired. Great service for a $1700 washing machine. Water was all over our utility room floor, and I don't yet know the damage to the flooring under the tile. It took 2 hours to clean it up on Christmas Eve.

I purchased a Samsung washing machine from Lowe's on 4/08/09. The washing machine first start shaking rapidly since June 2009. They have sent a service man from Affordable Appliance three times since I've called them the first time and the washing machine still has never been fixed. Samsung keeps telling me that they aren't able to give me a replacement machine because it hasn't been deemed unrepairable, but cannot fix it up until now. They keep losing my information and will not abide by the terms of the warranty. I have called many times and spoke to many different people to get them to fix this or replace it.

Affordable Appliance obviously has not been able to fix it and I have asked them to find someone else to repair it. And they are not able to find anyone else. The last person I spoke to (Shauna) told me that she would put in a claim to get it replaced but stressed that the claim will probably get denied--basically telling me that I will not get a replacement. I am fed up with all of this run-around that they are giving me and want the washing machine replaced for a new one. This washing machine is faulty and I can't even wash my clothes without it shaking vigorously. I have all the notes, transaction numbers, and claim numbers given to me through the course of time that proves that I have made an attempt to resolve this with them. I need help with getting this company to do what they are supposed to do.

Samsung Front Loader Machine with similar problem - 5E error... Wont finish load - Samsung says not covered under warranty! Pathetic service by Samsung. I will NEVER recommend another Samsung product

Purchased front load washer this year in january. Washer stopped working in November. Washer won't drain. The design, per confirmation with Samsung today, 12-23-09, does not have a debri catch. The washer is clogged internally and requires a service tech to come out. The washer is still under warranty so Samsung has arranged for servicing by a contractor outside of my community. The service hours are very limited and the company cant promise that they will be able to keep my appointmnt; no afternoon or weekend hours in my community. It's going on 2 months without a working washer.

Now samsung sys that the design requires a previously, non-disclosed maintenance service call to unclog the washer and at my expense after the warranty runs out. I have been hung up on by case managers at samsung and no one has been able to provide me documentation regarding the language that makes me responsible for a flawed machine design. Had other washers in the past, even used ones without any trouble. This samsung experience has been disturbing-I feel ripped off. I asked for a machine with a debri catch incorporated-didn't want long term problems, Samsung's ears seem as clogged as the machine to my request. I guess a consumer can't expect quality in product or service from Samsung.

We bought this front load Samsung washer from Lowes and in less than two years it is flooding our floors causing ceiling damage downstairs, which we will have to replace at our expense. As you may guess the warranties ran out. Since the machine was purchased by our builder we did not purchase an extended warranty. But it sounds like they wouldn't honor it if we had one.

Who would think that when you pay that much money for a washer that it would start leaking in less than two years. We had only purchased GE products in the past and never had this type of problems. The service co that was recommended by Samsung customer service said we are 6 miles out of their service area and he could not find the name of the company that should be servicing us. WHAT A JOKE SAMSUNG! Why don't you invest those mega advertising dollars in researching why this front load machine is failing in such a short time.

This front load washer is only a little over a year old and it is already giving us problems. It is leaving water in the machine and all of the clothes are still wet after the spin cycle. The first repair man that came out from Sears, took a penny out of the machine and said that's the problem and left. The machine still left water in it! The second "repair" man came out and said, "yes,it's broken.". I already knew that! I had to schedule for a week and a half later than that! This repair man that just left my house said he doesn't know anything about Samsung, but ordered me a new pump anyway. It has been over a month and a half without a washing machine and I have a family of five. Samsung should be ashamed....this should have been caught and fixed or taken care of. I paid a lot of money for the washer and dryer and would NOT recommend Samsung to anyone!!

I bought a washing machine from Lowes. Within 1 yr and minimal use, the washer leaked profusely all over my floor causing extensive water damage and a need for a new floor. Once I fought with Samsung and the sub-contracted repair company over warranty rights, the repair company (Mr. Appliance of Chadds Ford, PA) came out and discovered that I had 2 dry rotted hot/cold hoses inside the washer. One hose had split in two and this is what caused the flood.

Anyway, the repair company told me the part needed to be ordered from Sansung directly and when it came in they would return to my house and fix the machine. It has been 2 months! I keep calling Samsung and the repair company and have made numerous complaints. My only reponse has been that the parts are on indefinite back order and may never come!

I demanded a new machine and Samsung told me to find my original bill of sale (which I do not have because of the flooding) and they might replace the machine with another model of equal or lesser value. I am very disappointed in Samsung, I paid 700 plus dollars for this energy efficient front loader and have since spent 100 dollars at the laundromat. Please help me. Floor needs replacement.

sent an email to their customer service email address regarding my front loading washing machine. I have never received any acknowledgment or reply. The door window seems to have some kind of corrosion going on in between the clear plastic. I am afraid the whole door will be affected as well as the seal of the clear plastic window.

I purchased a SAMSUNG He front load washing machine in September 2007, It came with a warranty of one year on certain parts and two and three years on other parts. I purchased an outside warrranty to cover everything else. My machine stop working on June 15, 2009. The service man that came out to repair my machine said that the pump was clogged and thw home warranty would not reapir it. I called SAMSUNG they refused to fix it because the warranty is expired.

We inquired why the machine is not sealed to prevent foreign object from getting in the pump? SAMSUNG told us that it was designed that way on the machine I purchased. But the new models don't have that problem. So I am stuck with a machine of faulty design that allows foreign matter to become lodged in the water pump over and over again. Ther is no screen or trap to catch debri's before thay get in the inner machnism of the moter or pump. This is a defect I don't think I should have to pay for expensive repairs over and over, this is rediculous.

The infamous Samsung front load washer P801. Drum failed after two years of a single womans use.The replacement drum drive arm only comes with the stainless steel drum attached( Not Necessary and costs $350.00CAD) the drive arms are bolted on with three, 3/8ths inch bolts. There is no need for the extreme expense.I do not recommend this Washer.

Samsung WF337aal advertised as suitable for 2nd floor installation with VRT technology low vibration! Ours vibrates bad. when contacting Samsung they said if on Samsung Pedistal,on wood floor it will vibrate,to move it to concrete surface,I did,It still vibrates. Samsung extremely difficult to work with, Customer service non existent! They sent Sears repair! We are going on 3rd service call! Lost 3 days pay,several hours trying to comunicate with Samsung to resolve,a couple hours removing from ped and to garage,

bought at christmas front load washer and dryer. washer keeps getting error message before rince and no way willt finish load. From what I see this is a major problem that needs to be addressed. Need to wait for a week for somoene to even come out and look at it. Have 2 babies in house. Makes it hard going to the laundramat.

just so much hassle for a 2 month old washer.

We bought Washer and Refrigerator along with 12,000$ plus appliances from Lowes. Our Water Heater was Whirlpool and they didn't let us know about problems till after we had them... They did supply parts free of charge once we called Lowes... I had to install the parts... Not one Appliance did we buy not have some repair done right away... Our New Stove had One Burner not work... We had new countertops put in and the Faucet set leaked till I repaired it and same for the Hot Water Dispenser... The Garage Door opener had one Control fail reather than deal with Genie or Lowes we just bought a new control... All this has just beat us down and life is to short for it...

Now for our Samsung items the Washer has failed twice over the year and had all new guts re-installed and We have had to use our old washer thank god we still have it till they fixed the new one... The Washer still floods our wash room if put on heavy-duty cycle... It has been one full year now and they just wish to keep fixing it and let us move the old washer in on a bi-monthly bases...

Now the Refrigerator is also Samsung and it had a fan motor fail the first week and we waited two weeks for the part... Lowes damaged our door on our refridge when loading it and re-ordered the door and 11 months later we got a door the wrong one but it is a door that belong to our model... They said they would re-order so we thought they were... We asked what to do with the wrong door they said just toss it or keep it... Well we followed up on the order just to find out they said they needed the wrong replacement door back before they could order the right door...

My wife said why didn't you call and let us know before now... Well lucky we had the door still... My wife said we wish to have a different refridge to resolve this stupid issue... They told us they don't show in thier computer that we have given them much time to resolve this... Then they say we got purge from thier system after 3 months... Where is the Justice these days... All we get is run-around and little to No Service... We need to get some Organization to do what Ralph Nader used to do and make Business do what it should... Presidents and CEO suck it's all about the all mighty dollar not Good Business....

I am Retired and this has Cost me time Stress and Damage to Floors and Food... I take Meds for a brain injury and this Stress thank god my wife handles for me... I wish I could releive some of it for her...

Brand new $3500 washer and dryer 11 days old has manufacturers defect and leaks water all over my house - upstairs causes close $17500 damage and I can not even get a call back from Samsung - two Samsung authorized service centers document manufacturers defect that caused problem and no help from Samsung

About 17K to 25K worth of damage to my house that is still under repair ffrom bad washing machine that is only 11 days old

We purchased a washer in February 2008 from Best Buy Honolulu. We picked up an extended 5 year service plan for about $130 more. Used it for approximately one week. Then it started to flood out. Turns out it was not repairable as the drum was cracked. Okay, Best Buy sends us a new one. Today is September 10, 2008. The washer is not even 1 year old.

This past Sunday water started to pour out of the detergent receptacle. Have been waiting since Monday for Best Buy to send out someone to repair it. No one calls, although Best Buy says that they have put in a service call and someone will be out everyday between 8 a.m. and 5 p.m. two days ago.

Today I called someone else to repair it, after going through the yellow pages and finding out that practically no one repairs Samsung washers because the parts are hard to get. This is the washer from hell. We are never buying Samsung again. It does not handle the washing it claims to be able to do.

We will pay out of pocket tomorrow because we are not using Best Buy's recommendation. I am filing a complaint about them after I file this complaint about Samsung washers. Best Buy has said that they will reimburse us for the costs incurred. I gather it will be costly as no one wants to even go there.

I have to hand wash baby close , which takes forever to dry , so i had to by double the amount of clouse, and i have to give my laundey away . Every week it cost $50.00. My hands are num from washing so much . I have blisteres all over. I can baerly hold my own child and when i have to give him a bath , i cry mysesf.

In Oct. '06 I purchased a Samsung Silvercare washer from Best Buy with service plan. It immediately started destroying my finest clothes to the tune of over $1300 now. I've spent literally over 7 hrs. on hold between these 2 companies and had 3 service calls with requested reimbursement under lemon law. Best Buy and Samsung reps promise to call back but nothing has been done. If bleach is used in this machine, it will continue dumping bleach in other loads.

Stress and frustration; over $1300 in ruined clothes.

to make this short. We bought a samsung washer from lowes. It flooded out laundry room twice. Lowes replaced it with another unit same model. Had it for 2 week and it flooded the room agian. this has been going on for 4 months. floor has been wet and leaking downstairs in to storage . Much damage . waterdamage person looked at it and said it looked like mold was present. Chubb insurance from samsung sent claims ajuster out. Said not to do anything yet.

Waited a week then called chubb. They said we waited to long to clean it up. To call out homeowners ins co. We dont think we should. My wife is on immune drugs from a kidney transplant and we are worryed about mold spores if any. Chub and samsung knows about her problem but still wont help us fix the problem.I have taken off work to try to deal with all of this and still am having people come out to look at the damage. What can we do?

damage estamate 20,000 plus mold not gone. Plus health issues.