Samsung Washers Reviews

Our appliances are 5 months old. All have different technical issues on all of them. E2 error code constantly appears on the washer which I need to correct by using a pen to release the key. The soap dispenser does not open in the dishwasher nor does the key pad work properly. The boost feature on the stove is a joke. Only works if you are cooking with one pot on your stove - you can't have anything in the oven cooking either. Very bizarre feature. I made the mistake of purchasing these Samsung appliances.

We bought a front load Samsung fully automatic washing machine. Just after 2 years, water started leaking. We have registered complaint and after so many repeated follow-ups, they finally turned up and took the machine for repair and delivered the same, saying the complaint was with the drum and they have replaced it and charged me approximately 4500/- rupees. Then I found the complaint still exists while checking in presence of the delivery mechanics. I noted down the same in their bill and registered the complaint again. They said they don't charge anything as the complaint is within 1 month of servicing. The problem is with the alignment of the drum which was not properly installed.

I bought this washer 6 years ago. And now the bracket holding the tub is all molded. It's green, disgusting and falling apart. So my washer can't spin. I don't understand how a washing machine of this price is molded this way after only 6 years. I called Samsung and they told me that it is normal after 6 years to be molded like that. I think I will go and buy a cheap Inglis that will last maybe 30 years like the one I had before the Samsung...

The worst front loader on the market from day one, would not spin correctly. Samsung could not find a service tech to come to my home. When they did, they could not fix. Now I'm not under warranty anymore. Stuck with a broken washer. DO NOT BUY A SAMSUNG WASHER IF YOU KNOW WHAT GOOD FOR YOU.

Washer Samsung 4.5 13 cycle - Bought 4/16/2011, the water pump went out. Must have been defect in part. Surely with a family of 2, it should have lasted more than 2 yrs. at the cost of $1200.00. Called Samsung and they won't fix. So the way I see it if a multimillion dollar company can't afford $275.00, the only thing is to let people in America NOT BUY Japanese product. Their product is not worth carrying home. Will never buy anything Samsung again.

I purchased this machine in Nov. 2012. By Oct. 2013, I called Samsung because water poured from under the machine whenever I turned it on. Samsung sent authorized tech who demonstrated the defect in the existing pump housing, which was replaced with a newly designed housing (covered by warranty). I was told the problem is "very common" by the tech. By June 2014, the "dc" error code appears whenever washer spins. Also, washer goes into a rinse cycle at will. I contacted Samsung. Once again, authorized techs contacted me. Once again, "defective design" issues were raised by the tech. Once again, I was told the problem is "common."

WA456DRHDWR/AA washer purchased 11/6/2012 - I have an error code "E3" which means, motor is not running properly. I have gone thru 4 different Samsung employees, and 4 different USSI (repair contractors for Samsung). There are many details, but not enough words for all the headaches this has been for me. As of 6/30/2014, the unqualified technician from USSI replaced the motherboard and the motor in my less than 1 1/2 year old washer. The technician was at my home until 9:45 pm last night. Prior to technician arriving, USSI ordered the parts based off the error code I provided to USSI. The technician never came to the house to physically diagnose the washer.

WA400PJHDWR - My complaint with this washer is simple - it does not clean my clothes. This product is a lemon; don't waste your money. Samsung refuses to exchange the washer or reimburse me. Their warranty is useless. They will send a service man, but unless he redesigns and rebuilds the unit, I don't think he will be of much use. I set the machine on heavy duty, hot water, heavy soil level and extra rinse (and what about these 82 minute cycles is high efficiency) and still the clothes are not clean. They are wet, but still soiled - it is gross! I've had this machine for 6 months and have no recourse but to buy a new washer. Back to low efficiency, old fashioned, no computer board washer with an agitator. I feel I have been ripped off by Samsung and will not buy any of their products in future; they lack corporate responsibility.

My Samsung top loading washing machine is 23 months old. We are two seniors doing 3-4 loads a week. I've been happy with the machine until I noticed that there was rust in the soap/softener dispenser "drawer". The drawer is plastic, so the rust is coming from inside the upper rim. I called Sears Service who said it wasn't under warranty and so I'm paying for a Sears service person to come next week and look at the problem. But after looking at the online reviews, I see that this is a reoccurring problem and Samsung is negligent in its manufacturing process if the inside of this many machines are rusting. It is not the drum... It is a hidden area above the soap dispenser drawer. Samsung? I thought they were the "top of the line" but this proves me wrong. If I have to replace my machine, it won't be with a Samsung unless someone can convince me that they've improved their process in the last 2 years.

I've had so many problems with washer that after spending a ton money, Lowe's had to replace washer which I was obviously happy about. However, it took such arguments and my BP going through the roof. So is it really worth all the aggravation? I don't feel it is. Lowe's put me through hell as well whom I've purchased all my major appliances from. I'm done with Lowe's and Samsung!

Samsung Washer (Model # WA5451A) - We purchased this washer 9/2/2012. It has NEVER cleaned well. It almost always leaves what I would call dirt residue marks (that do not shake out in the dryer) that make it necessary for me to hand spot wash many items that have been through the wash. I have had an appliance service and repair technician to my home twice, and he could not account for the fact that it does not clean well. Here are 3 pictures that are representative of the problem. I am very frustrated, and am about to replace this washer that isn't even 2 years old! I did a great deal of research prior to purchasing, and was convinced to buy due to Consumer Reports' high rating. This is the worst appliance I have ever owned!

Over the period of 2 years of ownership, it got stinkier and stinkier despite completing maintenance on a weekly basis. Plus, it didn't clean the clothes after almost an HOUR cycling. Yeah, that's what buying "top of the line gets you." Junk, nothing but junk.

Yes, I had the same experience with my Samsung WA400 washing machine. I am 61 years old and NEVER had problems with the old style washing machines. Do we REALLY need all these functions? After 2 years, the machine was not draining. Called a repairman and had that fixed. Oh yeah, the wash tube got out of position/balance, actually melted on the rim and I had to replace that. Now, I've spent a LOT of time testing and checking everything (hoses, switches, valves) find nothing wrong. Machine starts and appears to be working fine, but no water is coming out. Now, it's beginning to smell. Can buy a Maytag from the 70s?

I have owned my Samsung front load washer for 4 years. It started making a god awful noise in the spin cycle. I had it checked out and the tub bearings are worn out. The tech. said it would cost $1286 to fix. I called Samsung and they told me if I would have an authorized Samsung repairman come out and verify what the other repairman said they would fix or replace the washer. The only stipulation was I had to pay for the check out fee. That was another $100. The repairman came out, verified the problem and called Samsung to tell them the problem. After waiting several days for Samsung to call me back, I went ahead and called them. Samsung acted like they knew nothing about it and said they could not help me.

Samsung washer model WA400PJHDWR/AA - This unit has a major design flaw and that is the cheap bracket supporting the discharge pump. It is without question a major problem with this machine. The washer in a spin cycle will cause this flimsy bracket to fail and because it is used to support the connecting hose to the wash hopper it falls off causing all of the water to be discharged on the floor. Of course you can not replace just the bracket, you are required to buy the entire assembly/pump.

Samsung WA400PJHDWR?AA - Received 12/13. 3 days ago, the washer flooded my basement. The plastic housing around the water pump crack totally. There are NO AVAILABLE PARTS DC97-16985A for THIS MACHINE. The recommended replacement does not fit!! Now I have to buy a brand new one!!!! How can an appliance receive such a high rating if there are no replacement parts??? Perhaps EVERYONE HAD TO REPLACE IT!!!

Repair person from Samsung has replaced the motor and sensor and other items. Still no fix. Third time is next week. I am ready to junk this machine even though it is only two years old.

Washing Machine Rusting after 3 years. The detergent & fabric softener dispenser tray is stained from rust. There are also rust flakes inside the tray. Obviously it's not the tray itself because it's made of plastic. I can not see exactly where the rust is coming from. When I called the Samsung warranty dept, the best they could do was to tell me my warranty was expired and offered to schedule a maintenance appt at my cost. Shouldn't the inside of a washing machine be "rust-proof"? Also, I was never impressed with the way it washes clothes. Not enough water and it doesn't clean well. Sometimes there will be items where the dirt has piled up in one spot, where there were no spots to begin with. Bizarre.

The bracket holding up the water pump broke. I had my washing machine 20 months. I went online to Samsung with the the serial and model number. It came back with the part not available for purchase. It gave 5 more numbers to check. Also not available for purchase. I called a parts store and was told to take it off and they would match it with others. No match. Finally after 3 weeks, 14 loads of laundry to do and 8 calls to Samsung, they said they would get the new part and send a tech. to install it. The bracket on the part was proved to break where it was mounted. That's not my fault, it was defective. If it was a car, then there would have been a recall. The tech came out and was here 15 minutes. He was very rude and yelled at me for removing it. Said that void my warranty and left. I tried calling Samsung but was put on hold every time for as long as 45 minutes till I finally hung up. I finally ordered the part from another company, now I have to find someone to install it.

Samsung washer model number WA400PJHDWR/AA Or as I call it, The Devil's own washer. As others have stated, the pump housing is junk. When the housing failed and broke pulling the connection from the tub, the result flooded the basement. Our basement is only partially finished so the damage was minimal, the frustration was not. I attempted to attach the pump housing using 1) Duct tape, fail; using wire, fail; using heavy duty zip ties, fail. Only the upgraded pump housing worked, which I had to buy. Next the electric wires that go to the pump broke x2.

Samsung Top Load Washer WA400P JHDWR/AA 02 - I bought this washer and dryer Aug. 2013. Loved it until December. It stopped spinning. At first you are told it's because you are using the wrong detergent, then you haven't cleaned it once a month, then it's your water etc. until you don't stop. Then they changed the motherboard, not it. After 3 more calls, they changed the baskets and it worked for a few weeks. Now it's the rinse cycle that just starts over and over. The repairman came out and started the detergent, etc. Did the full cycle diagnostics, nothing's wrong. All that tells them is that no error code came up but I never got an error code with the spin cycle problem either and there's no clothes in the washer. Samsung will also tell you you will have to ship the washer to them, which is very expense. Just save yourself the headache and buy a better brand.

I purchased the Samsung top loading washer model #WA400PJHDWR/AA and have had the same experience as many other customers. The pump bracket broke to which the discharge pump is mounted and flooded my home also after replacing the bracket. The discharge hose connecting the pump to the discharge line wore a hole in it from the vibration of the locating the pump to the drum. Flooded again then lastly the motor went out all together. I am 50 years old and this is by far the worst and most poorly designed machine I've ever purchased in my life. I took both washer and dryer and put them in storage and purchased a set of LG washer and dryer. Will never buy Samsung anything again. This all happened within a month of the warranty expiration. They know it is a design flaw but refuse to accept responsibility for their idiotic mistake.

It will not clean. It commonly leaves dry spots on load of wash, no matter the size of the load. I have taken the same articles of clothing it will not clean to my mother's residence and they immediately came out clean. I called Samsung corporate and all they do is offer to send a service repairman, which never happens. I have asked for a supervisor to return a call, which never happens. This machine is just simply a lemon. The functions appear to work, however it simply does not clean. When calling Samsung they just simply will not respond to you for any assistance. Don't believe me, read the volumes of complaints on this website.

Purchased in 2013 for $750. Feb/2014, water pump ($300) broken and replaced. March 2014, would not drain. ($165 charge to basically reboot electronic sensor). June 2014, electronics all messed up - will not spin nor drain. Estimate for new motherboard = $250 plus $150 labor. What a waste of money. Never again. Sears will not stand behind nor will Samsung.

The Samsung Washer WA422PRHDWR/AA that we bought for only 1 and half year. Water pump housing is broken and leak the water all over the floor. I call the service company which authorized service provider for Samsung company. Told us that this part this manufacturer defective and Samsung should responsible for it, but turn out Samsung just do not take any responsible at all. I am not gonna buy any Samsung product again.

I purchase a washing machine at your dealer point in December 2012. Before one month, it had stopped to work due to some technical problem. I made a complaint at your service center and dealer center and also your customer care. But still now my problem is not resolved. Your dealer point demanding money for giving services when my instrument is under warranty. So I am totally disappointed with your services.

We bought this washing machine (WA456DRHDWR) in 2012 with the extended warranty from Lowes. The machine quit draining a month ago and I placed a call and the company A&E was sent. They replaced a control board and a sensor neither of which fixed the problem, so I contacted Lowes again and A&E was sent again. This time the tech said the drain pump was bad, but they had a new part number cause the old one was obsolete and they obtained the part number from Samsung. The parts showed up and they were wrong. A&E contacted Samsung and Samsung said it was the correct part but it obviously was not. A&E is now refusing to work on the machine because they can not get the correct part from Samsung.

This washer (wa400pjhdwr/aa) is junk as well as Samsung service. Just paid Samsung another $99 to tell me the motor is bad. The on-board diagnostic said that with error code 3E. I told them and they still did not bring a replacement motor! Then they want another $250 to change out a $150 motor after they order it! Plus the drain pump bracket broke and flooded my garage! This thing has been trouble since day 1.

This is an expensive piece of junk! #1. I can't believe that this machine is rusting from the inside out. #2. Around the bleach port, the paint on the machine began to turn cruddy orange. This was because the machine was rusting from the inside out. The paint began to blister and now the rust is like a disease that is taking over the outside of the machine. #3 Only after owning the machine within 6 months of it being new, the pump quit and incurred a charge of $250 to repair the pump because the repairman said the filter was inadequate. The machine used to sing songs "a cute tune" when in operation but that too recently stopped. You have to fool the washer when loading clothes by adding water from the tap manually because it fails to properly to cover the clothes therefore never properly washing anything.

As longs as I live I will never purchase a Samsung washer, it is sub-par. I had a Maytag washer for 15 years and never experience any rust around the bleach area. The Samsung Washer bleach area is already rusting.

Bought new washer and dryer four months ago. Dryer motor has been replaced. Sensor on new motor is bad. Now there is a loud noise on new motor. Washer leaked water 5 days after installed and this is the fifth time it has leaked even with a new seal and us wiping it down every wash with C.L.R., and this time there is a 2" scuff on plastic dome where drum rubbed. Refrigerator compressor failed after 5 years and we were told no warranty because it was a component not a part. Warranty covers parts not components. So I have a total of $5,300 worth of Samsung products and a lot a headaches.

Our Samsung dryer ceased to work in early April, 2014. We had a service call from Sears set for April 28 - the earliest available - but nothing could be done as parts were needed. The next appt was scheduled for May 12 but the serviceman did not show or phone to say he wouldn't be here. When I called Sears to find out what had happened, they said the parts were still not available and made another appt for a service call for June 3. I received a call just before noon on that date (the service call was supposed to be between 8am and noon) and the caller said they were calling from Ontario, having been asked by Sears to do so, to tell me that there would be no service call that day as they still had no parts. If it were not for the fact that we have another year to go on an extended warranty, we would have called in a local repairman but can't afford what the parts and labour are going to cost if we do!

My washer is also rusting around the bleach fill. Paint is peeling. Paint has white spots anywhere that any detergent or shout spot cleaner has slashed on it. Pump went out in after ONE year. Unless you open the lid EVERY time you use the machine it condensates. The matching dryer has had a board change already. WILL NEVER BUY SAMSUNG APPLIANCES AGAIN.

Samsung Top Load Washer WA400PJHDWR - I bought this Samsung washer 12 months ago. The Basket disconnected from the base (totally). I paid $ 540.00 for the washer, and the new washer drum and collar part will cost the company $340.00 plus labor. Repair serviceman said it was the worst he's seen and he's seen a few. I feel that I can no longer trust the washer to work correctly. Think twice before buying a Samsung product. We also had our kitchen redone, bought all new appliances. Microwave was tossed out. Paid $250.00, lasted less than 1 yr.. Side by Side ref. ($900.00) overheated and lost EVERYTHING on both sides. Repairman doesn't know what could of happened. Restarted the unit and so far it's been ok. Keeping fingers crossed.

Samsung top load washing machine - The washer started rusting around the bleach port. The repairman said it was my fault that bleach had splashed around the opening and on the metal. That would be impossible to have that much bleach in that area and not hit the wall next to the machine. Of course, this isn't covered under the warranty and is now rusting through to the drum. It doesn't matter what I put in this piece of junk machine, the DC light comes on... (off balance). Once this happens and I try to reposition the load, the cycle starts all over again! It took 4 cycles to try and wash 5 towels the other day. You cannot just rinse something and spin it dry.... you have to do the complete cycle which at this point isn't working. DO NOT BUY THIS MACHINE!!!!! The dryer is another story with a mind of its own. The only way to dry anything is to fry it! DON'T BUY THE DRYER EITHER AND DON'T BUY EITHER FROM SEARS.

Purchased the Samsung top load washer and dryer at HHGregg back in November 2012. I have since had 3 service calls (claims) under the manufacturer's warranty, and at least 2 more under the extended warranty I purchased (thank goodness)! It started with a clamp that broke which threw it off balance, the next call - wouldn't spin out, the next call - temperature sensor error code (wouldn't let me continue with the wash), next call - another off-balance issue, only this time they thought it was the mother board! All of these calls were made before the machine was a year old!!!

My husband and I (2-person family) purchased this gorgeous expensive Samsung Washer and Dryer, October 2012, with all the pins and whistles, our retirement could offer - DV361EWBEWR4/A3. We have always prided ourselves with keeping and maintaining this machine neat and clean at all times. Within months of purchasing, my husband suffered a severe major stroke which left him paralyzed on left side. Few weeks ago (May 2014), the Dryer started making the most deafening sounds I have ever heard emanate from a Dryer. It was as if a dead body was rolling in the dryer. So noisy. We are afraid the machine might catch fire and an explosion might happen in the house. In desperation I called Samsung Customer Service. I was told a Product Specialist would call within 48 hours. Nothing. I called back Samsung CS after the 48 hours and what I got was a "Couldn't Be Bothered" Kind of Attitude. I really really would appreciate someone with a Conscience from Samsung to call me, and assist me.

Bought a Samsung top load washer from Lowe's in Oct 2012. Never spins without DC code and then has to go through complete rinse cycle each time. Not much energy savings there. Noticed that the top of the washer under the bleach cup and the detergent tray were rusting out. I have chunks of rusted metal in my detergent cup and now rust spots on my clothes. I called Samsung cust. service. They said I was using the washer excessively. I asked them what constituted "excessive" as it does not mention this in the owner's manual. They also said I need to leave the lid up all the time to dissipate the humidity. I told them again there is not instruction on this in the manual.

I purchased my Samsung steam washer and steam dryer online from a online seller. I paid close to full price. Got it home and set it up and ran a test load. I was in love. Was the coolest washer I ever bought. Then the second load I heard a loud pop noise in the back. I thought it was a belt so I had opened the back up to see what happened. I then realized it was a non belt design and that something else popped. I called Samsung and they said that they would come out and repair it. I live near Sacramento, I was thinking no big deal. After 2 weeks of calling Samsung they finally said there are no techs to fix my product in my area. They stated they are going to replace my product. Then they changed their mind because I bought it third party. So it wasn't covered under warranty. I then did some research to figure out how to get this fixed only to find out parts are not available for my product. Like anywhere.

Same problem as everybody else here. I printed off the service bulletins posted by a user here (Thank you), and went to the store where I purchased it (Bad Boy). The store manager was able to contact their Samsung Rep. I think this is the only way to get it fixed since anybody on the front lines of either company will see it's out of warranty and you're out of luck. Samsung is sending out someone to repair it, and also, my model did not have the '01' on the end which the service bulletin said is required to relocate the pump, but our technician said he has done this repair many times and is able to relocate it.

Samsung sent a repairman named Chris ** who was very knowledgeable and confident about model WA456DRHDWR. On the second visit, he brought a plethora of parts but found that only the motherboard needed to be replaced. He whizzed through all of the diagnostics and revved the spin up to 900 rpm's, tested cold, warm and hot water intake functions, normal and pre-spin agitation and draining agility. I was dirty and sweaty after spring yardwork but he tutored me on the diagnostics and coding of each function to ensure I was satisfied.

I bought my Samsung front loader washer about 3.5 yrs ago. After using it for approximately 3 months, I relocated to KY. A week ago, I went to pick up my practically new washer from my old home in PA, brought it to KY, set it up and it LEAKS ALL OVER!

I have a 2009 Washer. Washer started vibrating and making noise. When I could open the door, smoke was coming from inside the washer. The weld broken that holds the tub and they said it would cost $800 in parts. They need to recall these washers!

This washer needs a babysitter! It can't spin for the life of it. It starts then goes to OE or IE code. You can take almost everything out and it doesn't help. It is only 1 year old. I HATE it. So much for energy savings and high efficiency. You can't wash as many clothes as a conventional washer and it takes hours to complete a lids trying to get it going. Only redeeming feature is that it has a bell to tell you when it's on error, which it is again now. Gotta go back to babysitting my very needy and very useless washer.

Samsung WA422 - Always out of balanced, won't spin, waste water by filling up 5X, doesn't spin dry well...a real pain. Just stupid!

I have a top LOADER washer WA400 just a year old and the bracket on pump slung off. Order a bracket. Was expecting on Saturday May 3, 2014. Revived e-mail that stated it would be a month. Now they, SAMSUNG, tells me that it's unavailable. I cannot believe they have not had a RECALL because they knew about I would have bought another washer. I have other products of Samsung. Will never ever buy SAMSUNG Again. I want to know are they going to pay for me to go to a laundromat......

Samsung washer and dryer bought in Dec 2013. Dryer starts making squeaky noise the next day... Washer breaks on the 27 March 2014. Service calls 4 times to fix motherboard and finally complete wiring system. Still does not work. Sent a letter to the retail store and opened a complaint to small claims court. Next day, Samsung gives me the authorization to return the products to the retailer. Changed for Maytag Bravos... Crossing my fingers for better machines. In other words... no more Brault and Martineau (retailer in Quebec) and no more Samsung...

My whirlpool front load went bad. Went to Lowe's and purchase this W400 Samsung washing that barely clears clothes. I tried every detergent sprays and all and nothing works, leaving spots on clothes. I had bottom of pair of sock a little dirty and it did not take out the dirt. Repair guy came out and replace water valve assembly and it still does not clean. During the time top on side near hinge is cracked. Will be coming back to fix and see if something else is keeping from cleaning. It is a lemon and need to be taken back.

We had purchased a Samsung front load washer after our Maytag washer (which lasted for 25+ years) broke down. The Samsung lasted 3 1/2 years before the tub supports broke (which would have cost over $700 parts & labor). Called Samsung support line - no support was given!! The only comment that was made to my husband for the 45 minutes he was on with them was that they understood but did absolutely nothing to help. Found many customers with the same problem that we had and the support staff acted like they never heard about this. We went with a Speed Queen top loader which backs up their product without an extended warranty!!!

Samsung DV350AE - After just two years, my $900 steam dryer from Samsung has a cracked drum. They will not stand behind the quality of the product and said I am out of luck because it is out of warranty. Even after talking with Samsung's Executive Customer service, they have no desire to keep me as a customer.

ND or no drain kept coming up on washer screen. I finally took pump off and found buttons and a coin in pump. It started working again. This lasted for a while and then it happened again, cleared out drain again. This happened again and in taking the pump out I decided to take pump apart and look at impeller. This was when I realized the impeller was worn away badly. I called Lowe's and of course there's no warranty and they gave me the phone number for the parts ordering company.

This washer is the worst I have ever had... For the money paid, it doesn't clean the clothes properly. It has never run right since it was purchased 4 years ago. It doesn't want to fill correctly. This started happening 2 months after purchase. It sits and hums for at least 10 minutes. I constantly HAVE error messages. It took me 9 hrs. yesterday to do 4 loads of wash. I call it washer babysitting because to complete a cycle I have to stand there and keep resetting it... Oh, it's time for a new washer. NEVER AGAIN A SAMSUNG... They should pay me for my wasted time babysitting this hunk of junk.

I had been used a few top load washers since I was a child, and had no problem with washer running until I used this Samsung washer. In March, 2012, I decided to upgrade the top load washer with front load Samsung washer Model# WF340ANG XAC 05 for a better washing experience. In two years, I have been using the washer once or twice a week. I'd like to keep things in proper way, thus, the washer is used properly. In April 2014, Samsung washer starts running into problem. During the cycle, the washer door loosens itself (I clearly heard the lock sound at the beginning to cycle), then it stops. Now it is already out of one year warranty. The washer seems a delicate toy, not durable and reliable home appliance. Don't know what the next defect will come after, the experience and concern challenge the confidence in using Samsung's products.

We bought Samsung Washing machine and Dryer in Langley, BC CANADA. The Washing Machine has broken down three times, each time they ORDER PARTS to fix it from other side of Canada... and we wait 2-3 weeks to get the parts! First time around they ordered wrong parts! Why is SAMSUNG selling Washing Machines? It seems every country in the world is complaining about their products. I looked online and it seems from USA...to India...it is the same story.

Can you post those bulletins or e-mail to **? I have the same problem with the ASSY-COVER PUMP (Samsung's description). I made four calls to different Samsung departments, and went to their online parts department and the part is no longer available. They need to check with their parts department themselves but it has closed until Monday and I will need to call back.

I purchased our top load washer wa456 from Sears and had it professionally installed by Sears. I was never happy with the washer on the spin cycle. No matter what size load I put in it would always get off balanced and would have to move the clothes around sometimes, not kidding, for an hour to balance the load. About a month later the water pump blew up and water was all over the utility room and the bathroom. It was under warranty and was "fixed" at no charge. After the "repairman" left, I was going to wash loads of clothes that had piled up, the washer wouldn't wash.

E3 message - Washer only year old and has been worked on 2 times with no fix. Was told it was motor and motherboard but it was not. We waited 2 weeks for parts after I called Samsung and threw a fit. My washer was out of warranty 1 month ago. The repairman didn't know what it was either so he had to call Samsung and it was diagnosed over phone as a broken castor on bottom of drum! So fed up. Now will be without washer for a month before being fixed. My husband thinks it should be replaced but Samsung just repairs. Will never buy another one. Too much money for it to already be broke.

Bought this washer in June of 2013 with an extended warranty. It stopped working in March of 2014. It took 10 days for Samsung to send a technician out. The main board had caught fire. A week later the wrong part arrived. Two weeks later the right part has still not arrived and there is no ETA. Customer service is useless. In my opinion, Samsung warranties are not worth the paper they are printed on... and this includes their electronic business products. The irony is that I bought this washer after reading its good reviews in Consumer Reports! STAY AWAY FROM SAMSUNG. Given the other reviews, there should be a class action suit against this company.

I purchased a expensive front loader washer and dryer 4 years ago. The dryer has broke twice. The washer just broke with a 800.00 repair estimate. Samsung support has no interest in helping and the 5 year warranty on the motor does not apply to drum attachment which is broken. The repairman said the washer drum has rivets that broke and he sees it all the time and said he would never buy one. I have been a landlord for 30 years and the Whirlpool washers I buy last 10 years or more and cost a 1/3 of these Samsung units. The washing quality is no better with the Samsung. Save money and problems. Do not buy Samsung. Service is terrible and expensive and they do not last.

We have a Samsung Front Load Washer (WF328AAW). Error Code ND (not draining). Two service calls and $170 dollars later we were told that the support housing for the washer drum is disintegrating and if not replaced, the drum will eventually fall and flooding is possible. The cost of repair is estimated at over $450. This washer is only 3 years old and we paid over $750 when we purchased it. I have read several similar complaints. Disgusted and will never purchase any Samsung product in the future!

We bought a new Samsung washer model # WA400PJHDWR/AA 16 mos. ago from Lowe’s. The drain pump motor bracket broke during spin cycle and the pump motor came off, pouring water all over the floor. I soon learned this is a known problem affecting 155,000 units. Apparently, Lowe's got an internal recall from Samsung to fix their in-store stock only. Units manufactured in mid-2012 are affected, but SAMSUNG has not issued a recall to consumers, and apparently, the part was modified starting in Oct. 2012. (Ours was manufactured in July 2012, purchased in Sept. from Lowe's). Many consumers are having this exact same problem, and are posting this on Lowe’s and on Amazon.com and this site. Worse, they are posting that the washers fail after the initial repair, failing a 2nd or 3rd time. So, this is clearly a "lemon" product.

Washer broke 6 months after I purchased it. 2 repair companies provided horrible service, A&E and Lewiston. Both repair companies left without ensuring the machine was fixed. Parts took forever. It's been 4 weeks and it is still broken. Samsung is uncooperative and unhelpful. All they do is apologize and schedule you for more service. NEVER BUY A SAMSUNG WASHER.

It all started in Dec. 2013 when my $800 Samsung washer model # WA5471 kept going through the rinse cycle at least 3 times & then go off balance. I would rearrange the load and it still would not spin the rinse water out! They have ordered sensors & new motor and tried to get the Samsung Tech person to figure it out & it still won't work!! Samsung is no help either, they said after I send them the 5 service work orders & my Bill of Sale they would buy back my washer after depreciation, but at this point I would take just about anything but now they said it had to be determined it could not be repaired by Samsung before they would buy back my machine! So another service call #6 & the repairman talks to Samsung Tech again & now it's the control board and or the pump??? Now it will cost me more $$ because they won't determine it's not repairable & I can't afford the $300 control board (not covered under warranty.)

We just bought a Samsung WF405ATPA washing machine and dryer (sticker price $2500.00) and we have to turn the washer off before it gets to the spin cycle because it spins so hard that it walks across the floor, even with my husband I both trying to hold it down. Very poorly designed, and no idea on how to fix this problem.

Experienced a premature problem with our Samsung washing machine. The discharge pump housing, for Model WA422PRHDWR/AA, design along with it's mounted location, will eventually cause a breakage that separates itself from a supported position. The separation will then cause water flooding to the entire laundry room area and beyond. Any manufacturers repairs made to correct this problem will more than likely, not be a permanent solution.

We bought a Samsung washing machine from the Bay and didn't install it for almost 5 months, which turns out to be a big mistake. Once we installed it and started using it (with now less than 7 months of warranty) the machine breaks non stop. The Bay extended our warranty which was good of them but the machine is always broken. Getting it repaired is useless. The parts simply don't work. Every time they repair it the machine breaks again. We've had new mother boards, new motors etc. The bottom line is we will likely need to go buy another one as there is no way it will make sense to do these ongoing repairs at our cost. RUN FROM SAMSUNG WASHING MACHINES. DO NOT BUY THEM NO MATTER WHAT. MAJOR LEMONS.

I bought a Samsung front load washer 2 years and 6 months ago. The washer was working great until one month ago. I was told by a local electrical company that the washer's motor that spins the washer burned out/just stopped working for no fault of mines. I am very disappointed. For a washer to cost nearly $700 to break so soon. I am very pissed off. I don't have money to throw away. I expected it to at least 5 years. I will never buy another product from Samsung if they don't reimburse me my $270 to repair this problem.

Like the sun also rises, the drain pump fell out of our Samsung WA422 washing machine, turning it into a piece of junk and a huge waste of money. If you look up LEMON in my dictionary you will find two definitions. The first is the yellow citrus fruit and the second is a picture of this washing machine. We bought ours a year and 4 months ago. We have kids, so it got nightly usage, sometimes twice in an evening. About a month ago we started to hear a really loud noise during the spin cycle. I mean really loud; clearly bothersome on our second floor, and the machine was in the basement. I checked online and learned the horror stories about this machine. I should have known that this clunking noise was the washer's death rattle.

Drum cracked on DV210AGW/XAA dryer - This dryer was purchased in February 2012 from Sears. It's serial number JJVY5WBBB00631X. It started making a thumping noise at around 14 months. I thought my son was washing his sneakers. Then I realized it wasn't sneakers and a quick look didn't reveal any apparent issues and I kept running it and it seems to be okay although very loud.

We had not owned the washer even a year and the drain motor broke off, and water went everywhere. In less than 6 months, the drain motor stopped working, then it stopped spinning properly (it would spin, but not very fast). I would strongly advise anyone never to buy a Samsung washer. I have never had a washer with which I had so much trouble, especially after so short time!

Loved it for the first year... then the flaw showed itself. The machine would not spin, or drain. The serviceman first said the motherboard needed replacing, but after waiting almost two weeks for the part, that was not the problem. He said it was a loose wire. One week later the same problem, would not spin or drain, and the serviceman said it was another loose wire. My husband said there must be something else causing this, but he said he was experienced. A little less than a week later disaster hit! The bracket that holds the pump shattered, and the hoses came unclamped (all poorly, cheaply designed) and flooded our upstairs... dripped down to our living room and bathroom, and all the way down to the basement!

Sound like Samsung has created a mixed bag of tricks. Had the housing break on a pump on ours and it flooded the laundry room. Called customer service and after three weeks I'm still going to the laundry mat. This is a machine under warranty. There is no urgency, everything is next week. If you make a commitment to purchase Samsung don't get your hopes up because whatever you read is a lot of smoke and mirrors. We have phones, tablets and TVs. Maybe they should stick with what works best. Screw Samsung and the horse it rode in on!

We purchased this washer approximately 6 weeks ago from a very reputable local dealer. We have been on vacation a week and a half of that and it hasn't worked for another week due to the fact that we were waiting on a part to be replaced - the mother board! You have to be kidding. There are only 2 people worth of clothing being run through it and it wasn't used for part of that time!!

I bought a WA422PRHDWR/AA top-load Samsung washer in September 2012. From early on, I noted the clothing came out soiled with white lint/stains than when it went in and there were large dry spots. Doing the same clothing 2 - 3 times didn't get the items any cleaner. Now it has started leaking. Too bad I didn't read all the bad reviews about the product before I bought it. According to Samsung, there are no similar complaints about this lousy product. They "don't check" 3rd party sites, however there is no way to lodge a complaint directly to the company. Poor customer service - buyer beware!!

Washing machine WA422 purchased six months ago. Worked fine for the first five months. Then machine leaked and flooded my basement. A nut loosened up and tub and basket disconnected. Basket damaged the tub wall and the machine danced all over the cellar. This caused a three inch gash in tub wall, poorly designed and cheap materials. Wish I had read reviews on Consumer Affairs before I bought it.

My washer is filled with black mold in the rubber piece... It is amazing to me that Samsung is telling me I can pay to replace the piece. The washer is two years old!!!!!!!!!!

My husband purchased this washer for me when my old washer died. A couple months after we bought it the computer panel went out... which was covered by warranty. Then a year after that (warranty expired) my water pump went out... which flooded my mud room...luckily not too much damage. It took the repair men 1 month to fix it because "Samsung" sent them the wrong part. After getting the right water pump, it works great for 3 months. Now the ND code came on... will not spin or drain the water out!!! Called my home warranty company back out... will see what happens next. This is getting to be horrible nightmare with this washer AND SHOULD BE RECALLED!!! DO NOT BUY THIS WASHER>>> no matter how high tech it looks!!!! Samsung needs to pay attention to their clients. It is what keeps them in business!!!

I purchased a Samsung washer in July of 2012. The washer went out in Dec.2013. The drain pump went out. Called the warranty co. and a repair man came out and stated he would have to order the part. Which took 2 weeks. He came out again replaced the part. After he replaced it, I went to use it and it flooded my laundry room, hall and kitchen.

Water level never gets high enough to cover clothes...therefore some things never get wet. It does not get clothes clean! Wish I had stayed with a washer that has a agitator! Very unhappy with this product and its performance!

This washer vibrates SO BAD, that it moves at least 7". I had samsung service tech here, he got the machine to stop walking but vibration is so bad, it will either break or start moving again. The service tech said he does not like the way samsung has engineered this machine and said this is all I can do-- good luck. If you want to buy a washer DO NOT BUY A SAMSUNG!! I am going to buy a different washer and use this one for target practice .

I purchased a brand new washer model #wf365btbgwr/a2. Since delivery of the product it has not worked correctly. I have had over 8 service calls to the organization and they informed me that although the machine needs to be rebuilt and fixed, they will not refund or send a new washer. I did not purchase or intend to purchase a rebuilt washer that cost 600. I have used the washer at least 2 to 2 times a week, because it is my only means to wash clothes. Because of the issues, I am not sure what other problems have developed.

I bought this set 5 years ago. The washer will not balance and walks across the utility room. The heating element went out on the dryer. I had a 3-year service contract, it had expired. Now neither unit is working and it is just under 5 years. Really? Is that ALL THE TIME appliances have in them? So I went back to Lowe's and ask them if they could help me in any way. Nope! Nothing! I am done with Samsung and Lowe's. The other problem with the front loader is the odor. After each load I have to wipe out the gasket, the glass and prop the door open OR IT STINKS! Too much money for poor performance and limited life. Very disappointed and I give this washer and dryer a full 1 star!

Samsung washer model WF218ANB/AA was overfilling so I had it repaired and a part replaced... It is now overfilling a week later. Water level halfway up the window. Machine stops after cycle and will not rinse or spin. Sometimes the machine will not even begin a load, it will just hum. Tried unplugging it and letting it rest for a while even overnight sometimes and then just doing a rinse and spin cycle. Sometimes it works sometimes it just hums for a long while and gives a ND no drain code. Very frustrated with this Samsung Machine... nice blue color with matching dryer and blue pedestals $$$ ... will be hard to and expensive to replace if I replace it with a Samsung??? Would like my laundry set to match... Samsung washers are not made to last. Salesman at Lowe's touted them as being one of the best. My previous Kenmore washer and dryer lasted at least 20 years and then I gave them to a dairyman to use on his dairy... Samsung you need to do better!

I began receiving the error code DC on my washer model WA5451ANW/XAA in November 2013. I was initially unaware that you must use an authorized repair service otherwise Samsung does not honor you warranties. After unsuccessfully trying to fix the machine with the local repair company (6 weeks - 4 different visits) by replacing the computer board, I called Samsung and was given a local authorized repair service. Let me begin by saying the authorized repair service have been amazing in trying to resolve my issue. The journey with this company started in the middle of December. In order to diagnose the issue the repair service must use Samsung software. One big issue with this is that the software program is the parts listings is inaccurate. We had 2 separate deliveries of parts that had to be sent back because of improper coding by Samsung.

I purchased this Samsung WA422 washer after high ratings with Consumer Reports. After 10 months, the pump housing broke and flooded my washroom. If my wife wouldn't have heard the water running on the floor, it would have ruined the hardwood floors in the next room. The part was covered under warranty, so it got repaired. Two weeks after the warranty ran out, the washer stops in the middle of a cycle and won't run. All the lights work, but it won't spin and it won't pump the water out. It won't even run through a cycle. Samsung will not stand behind this piece of junk and recall it, even though the web is FULL of testimonials of this product causing THOUSANDS of dollars in damage to their homes. Wash your clothes by hand if you have to, BUT DO NOT BUY A SAMSUNG WASHER!!!!

My elderly friend has a Samsung Front Loader washing machine and has many problems. She has been told there is a class action lawsuit. Can anyone help with any information?

Washer doesn't put in enough water to even cover clothes. Washer does not get clothes clean. Spent multiple hours getting run around from Samsung's so called customer service. This washer is rated 2nd highest of high efficiency washers by consumer reports (LG is first). Apparently, no one checked their customer service as it is the worst I have ever experienced.

I bought this machine because it could do extra large capacity loads for items such as a quilt. I wanted to avoid doing lots of small/medium loads and instead do less frequent large loads of wash. The washing machine has no settings for the size of the load; it is supposed to electronically figure out the load size. Since the beginning, my "clean" laundry does not smell clean - in fact, it stinks in places such as the armpits of shirts. When I peer into the washing machine, there is hardly any water in it. There is never enough to even cover the dirty clothing. Samsung customer service was completely useless. Now I have this nice expensive washing machine that can't get my clothes clean. I have been physically pouring gallons of water into the washing machine. I wish I had never bought a new one.

First of all it is made out of plastic. Really, a $800.00 washer made from plastic. It cracks and cost $100.00 for the part to replace it. Washer does not work when top is cracked. Takes over 4 weeks to get the part. DO NOT BUY THIS MACHINE.

Our washer and dryer are approx. 2 years old. Washer which is in dry heated room is rusting out. Repair man confirmed factory flaw has caused rust; however, Samsung has no warranty for rust. Now our dryer has quit. Harrisburg Appliance does no repairs. We spent a lot on these products and are very, very disappointed.

The short story is the front loader Samsung washers have Quality issues. The service support is not showing good business practice. I've spent more than 2 Grand on what I thought was a great set of washer/dryer only to find myself spending more to maintain a product that has leaks. The biggest problem is the water settlement in the tube after every wash. This actually cause the next load of wash to smell. The Field support personnel did no help the situation and have shown little professional understanding of the product. I am advising to hold back on investing in the company's washer/dryers for the moment since the products give more trouble than they are worth. They should stick to computer monitors only......

After slightly over 1 year (14 months), my Samsung washer WA5471ABP quit spinning. At first I got the error code "Dc" and then after several attempts to figure what could be wrong, the error code "Dc" was replaced with error code "Be". I tried diligently to find an authorized Samsung repair service. I called the store from which the washer was purchased and they referred me to 3 dealers. After calling all 3, I found they were no longer authorized with Samsung. Then I tried the website, but kept getting a website error message - something about the page being busy.

I have had the exact experience with my machine. Nothing comes out clean. I end up washing everything twice and still have dirty items. Many dry spots. Definitely regret the purchase of this machine.

Purchased Model No WA5471ABW/XAA and within the first year rust started to appear. The washer is upstairs in a room off of our bedroom. It is only supporting my wife & myself. I have never seen a washer rust like this and it started the first year we had it. The washer works fine however the rust is getting on the towels and has ruined a pair of my wife's white pants and one of my white shirts. This can't be normal for any washer. Samsung will not do anything about this and claims it is not covered under warranty.

Samsung front load washer model #WF218ANB/XAA - We purchased a matching Samsung washer/dryer around Mothers' day 2008. My first brand new, "fancy" washing machine and dryer were purchased from Lowe's on sale because they were a floor display. I didn't care, I was in LOVE with this set! We even received the 2 pedestals that matched for FREE! How great was that?! Well, come to find out, NOT SO GREAT! This set is ONLY 5.5 yrs old and we have already had to replace the heating element (thank goodness that's all it was) on the dryer.

Purchased a Samsung top loader washer from Lowe’s on 11/27/13. Less than 6 weeks later it just stopped. In the middle of a wash load it wouldn't drain. We called Lowe’s, who sent a repairman. He wasn't sure what was wrong but wanted to order $411.00 in parts. (He also spent a great deal of time talking about extended warranties and that we would definitely need one for this machine.) We decided no thanks, we want a replacement. Hubby called Samsung. They said no replacement. I called and argued. They refused. Lowe’s called and argued with Samsung for 30 minutes. At that point the store manager agreed to take the loss. They allowed us to choose any other washer that they had in stock. They delivered a new GE and carted away the Samsung junk. Thank you Lowe’s. We will never purchase Samsung again.

I bought this Samsung Washer Model WA50F9A8DSW/A2 less than 4 months ago. The first problem I noticed was that it would use 100% hot water on the delicate cycle, even when displaying "cold" as the water temperature. Now, the spin cycle is completely inoperable. I called for service and was told that I would be called within 24 hours to schedule an appt. Meanwhile, my family's dirty clothes are piling up. Due to cancer surgery, I cannot carry laundry to my car to take it elsewhere to wash and dry, and my husband is out of town on business. Not to mention that I work full time. I will be visiting the store where I bought it today to ask for a new (non-Samsung) machine. This machine was highly rated late last fall when I bought it. If you are thinking about buying a Samsung washer, RUN in the OPPOSITE direction!

It takes more time to do laundry... I feel like just giving up and go to laundromat. It will not spin out and just keeps resetting to 11 min. Does not matter what I do. I have had repairman here and does not help.

My washing machine will start the spin cycle, then it will reset and start rinsing again. The authorized Samsung repair tech told me it was because of the clothes that I washed that my clothes were waterproof (I wash towels, jeans, sheets, nothing out of the ordinary). Samsung did have the tech return and replace the memory board. Well, it's still not working. The same issue. When Samsung had the tech replace the memory board, we were told it was a 1 time fix. This machine is a piece of junk. The model is WA5451. I've only had the machine for 1 1/2 years.

I purchased a Samsung washer with an accompanying pedestal a little over two years ago and an extended warranty while it was on sale at a local Lowe's Hardware store. Within a year and while still under warranty with Samsung, the motor and electronic circuitry needed replacement. About one year later, the same thing happened just as the Samsung warranty expired. About six months after that incident, I contacted customer service that represented Lowe's extended warranty, who erroneously recorded the error message indicated on the washing machine's display when the machine malfunctioned a third time with the same issues.

Our problems started last August when our machine would not drain. We had a service guy come out every week for a month! He basically rebuilt the machine! Then in October, stopped draining again! Same guy came out to fix it! Took two weeks this time. December 22nd, WOULDN'T DRAIN AGAIN!! New company, new tech! Came out at the beginning of this month, and now not even a month later, it's leaking water! I am so tired of having people come in my house to fix a machine we've had for just a little over a year! They will not own up to the fact that this machine is a lemon and they need to either reimburse us or replace the machine with anything but another Samsung product. I will NEVER buy another Samsung product!

Regarding our 8-month old washer. Shortly after I started the washer, it started pumping a flood of water across the room. Thus far, I have endured two calls to contact repair service, using an extremely cumbersome, obtuse, nitpicking and profoundly ineffectual "voice answering" system. Apparently, it will be a week before anyone can respond to a call for a machine that is under warranty.

I bought a Samsung washer 1 & 1/2 years ago. The washer never preformed properly, residue left on clothes, spin cycle would not engage. If you tried to re-cycle it would dump more water but not spin. I called 3 repair services. No 1 would work on Samsung. Finally I called Sears repair. The service man came out, he ran the machine through all cycle on his computer, told me he could not find a problem. It would cost almost $400 for a new electronic board, it would be better to buy a new washer. I am very disappointed in Samsung's product & their service. A $900 washer should last more than 2 years...

I purchase a Samsung top loader washer and dryer from Home Depot and the very first month I had to make a call to them about lighting in the dryer. I saw a light in the dryer at the store. They said “sorry this model don't have a light.” I told them the one I seen at store and order online had a light. They told me oh well. Now the top of the basket look like its chewed up like is rubbing on the rim. I going to give them another call and if nothing going to be done then I going to contact BBB and let them know as well. I'm shouldn't have to pay for something that's falling apart like this. This product is garbage and I don't know why water is on my floor after a wash from time to time. But after every few washes water is under the machine.

We purchased a Samsung Washing Machine about 2 1/2 years ago. On December 14, 2013, I was washing a load of clothes and the water kept filling up and would not cut off even when I shut the washing machine off. So I turned off the water hose leading into the machine and started the spin cycle. We called a repairman out and he ordered the main board for the machine. When it came in Samsung had sent the wrong board. So he (repairman) reordered the part that he needed. When it came in, he checked and they had sent the same part that they had sent recently. So he got on the phone and told them the exact part that he needed (needless to say the repairman was frustrated).

On 1 Sept 2011, I purchased a Samsung washer and dryer, dryer model # DV350AEP/XAA, from Lowe's. Everything was fine until 4 Jan 2014. The drum stopped turning. No error code was indicated. All indications were that the machine was operating properly, except the drum was not turning. Samsung technician came on 7 Jan and replaced the "hi-temp fuse", and the dryer seemed to be repaired as it functioned properly. On 11 Jan, the same issue occurred. Samsung technician came on 14 Jan, again replaced the "hi-temp fuse". Machine again operated properly.

I called in reference to the washer not allowing enough water into the machine to wash the clothes. No matter what size, some of the clothes come out and are still dry in spots. During the cycle you can never see any water or suds in the washer/Clothes. The guy from support told me I always have to wash on heavy duty cycle to get enough water. First I don't want to use that cycle on all my clothes like the delicates and the time to wash on that cycle is almost 2 hours. He said there is nothing wrong with the washer and I DID not a technician to come out. This front load is new to me but I would think you would be able to see water and suds? (Maybe not) But my clothes certainly should not have dry spots that still have an odor from not being cleaned.

I purchased the machine because I was not happy with a front loader and this one is not only no better, it is much worse. The water level is so low it never completely covers your clothing. The clothing barely swishes and the Aquajet button doesn't make a difference. A load takes an hour. The tub, although large, if you are under 5'6", you will about fall in trying to reach the bottom. Clothes do not clean regardless of the setting used, they are still dirty and smell. Lint and dirt will lay on top of the clothes or on the bottom of the machine (has to be wiped out manually). Again, clothing is dirty after washing. I wouldn't waste money ($1100) on this machine again but instead go back to a normal agitator type machine. What you save in water cost you lose in electric cost.

First time I used it leaked GALLONS of water everywhere!!!! Soaked my carpet and drywall.

Last November, Husband and I purchased a newer residence and needed all new appliances. Every item including our Television and cell phones are all Samsung, with an exception to the dishwasher, which is Bosch. The 1st washer delivered by BB did not cycle, it would spin to clean the clothes or to empty the water. Because we hadn't moved to our new residence, in March, BB delivered an identical washer. I had a major breakdown in June '13. Then in October my machine sounded much like a "machine gun." I had the Samsung CSR listen to the noises on the phone. He ordered a motor and another major part. A few nights before A&E Service was supposed to come, my washer dumped all of the water on flooring. My laundry area is between my foyer and kitchen, all of it has hardwood. The A&E Technician said a back hose that's attached to a coupler was never screwed down in the factory in Korea. That coupler broke loose, tearing the hose.

I am really frustrated with Samsung. I purchased a front load washer and dryer about three weeks ago. Although my problem is not as severe as some I have read, I think I just have not had the set long enough to experience the horrible things I have just read. My problem is that all the wording to identify the operating buttons is coming off. With this being said, you cannot operate the unit if you don't know what the button is for. I spent three hours on the phone with Samsung just to learn that the washer and dryer which I purchased about three weeks ago is not covered under the warranty for this problem. It is considered a cosmetic problem.

WE purchased a Samsung washer dryer set from Sears in Oct 2013 model 422, which recently was rated at the top by consumer reports [December 2013 issue]. Well, from our experience, they don't pay very close attention when testing because we are on our third machine and not one has cycled right yet! The first, we were told by the tech had a bad sensor. We asked for a new machine. Two weeks later, it was delivered. My wife noticed right away that on the delicate setting, it would start to fill with cold water and then switch to hot and stay hot. She stopped the cycle and filled it by hand to finish the load. When you set it on heavy duty, it doesn't even fill enough to cover the clothes.

Worked very well for about 2 or 3 weeks, then suddenly I get errors of NF which means the machine isn't filling with water. Have tested the supply, the screens, etc... but it stops filling about 1 minute after start and then gives a code after about 15 minutes. I loved it and now I HATE it.

I was excited to buy new appliances for my new house. I bought Samsung Washer and Dryer. I loved them. 13 months after purchase (and there is only 1 person in the house), I heard a large banging noise and the drum was bumping all around. I stopped the load... It was in the final spin, so put in dryer. The next load, the water just poured out of the bottom. Turns out the pump casing snapped apart. I didn't have the extended warranty because I work for a utility company that has the Appliance service plan, that covers free service calls, parts and labor. I called my company and set up an appointment to get it repaired. Seeing other remarks about this problem, I have decided to sell this (buyer beware) and get a Sears Kenmore Washer. I am 57 and have NEVER had a problem with a washer/dryer/stove or refrigerator.

Probably not telling anything you have not already heard about Samsung Washers. The AN218 with dryer cost me $1900.00 new (purchased 2011). The machines are almost 3 years old. Currently on my second service call but third complaint. 1st call out of warranty imagine that? Machine basically just about to shake the house down. Counter weight broken, machine could not be balanced. Sounded like a freight train on steroid's when spinning! (Cost to repair around $300.00) so far my investment $2200.00. Next call was to Samsung directly concerning what I'm sure everyone has experienced: HOLES IN YOUR CLOTHES. Samsung is just dumbfounded by this problem or they just chose to dodge the issue knowing it can't be resolved - my opinion, they chose to dodge it!

We purchased the Samsung WA5451ANW - top load washing machine June 30, 2012. After 17 months of usage, the machine started having problems with the final spin. There is no way to reset the machine, when you move clothes around to re-balance it, the machine starts the rinse/spin cycle all over again. This is a total waste of time, energy and water! Fortunately we purchased the 4-year extended warranty through Lowe's. The repairman was out this week - but we have to now wait 2 weeks for the replacement 'shocks' to arrive. The machine is advertised to handle up to 35 bath towels. There are only 2 of us in the home - never have we had 35 bath towels at a time in the machine - maybe a maximum of 10. So, for the next two weeks, in order to get the laundry done - there will be times I have to wring out the clothes by hand! I too read the reviews and found only good things about Samsung when I purchased the machine - (or so I thought). I also found out this week, that I could call the service technicians out annually for preventive maintenance. Which I intend to start doing - July 1 for the next 2 years.

We purchased a Samsung top load washer in November 2011. Recently removed the laundry / fabric softener dispenser to clean, & it was full of rust & white enamel paint. Wiped underneath the door & rag was full of rust & paint. Took a mirror & observed the defect. Called Samsung & was told it was a "cosmetic defect" or a "manufacturer defect." Refused to give me the name of the person in charge. Said they were not allowed. WTH kind of Customer Service is this?

I bought the Samsung VRT front load washer and the door locking mechanism gave me trouble from the start. It's a chronic problem in that sometimes it just doesn't work and I can't do the laundry (like today). I refuse to pay to have someone come in for such a simple repair so it's down to me to open the darn thing up and figure it out. The door hinge broke a few weeks ago which was no surprise because it's made of PLASTIC!!! And now a few days after I fix the door I can't lock it! There doesn't seem to be any reason for it either, both parts of the lock seem to be in working order but it's just not clicking.

The exact same thing happened to my Samsung washer as has been described in other posts. The rather new washer came with the house and failed a couple of days before Christmas. The tub rubbed up against the drum and cooked some of it away. When I disassembled the entire machine to get at the problem, I found that the flange assembly was broken. The stupid thing about this part is that you could make it out of materials that would last a lot longer and be a lot less of a problem and not cost any more. The part number for this is DC97-14421A and I can (apparently) get one in Canada for $133.79. The local repair facility for Samsung says the part is about $105 but they charge $100 an hour for the work (that I can do myself). They won't sell me the part by itself.

Purchased a Samsung washer (WF 409 anw/xaa) from HH GREGG in May of 2010 when we retired to Fl. Salesmen said we could put what ever we lied in it since the owner's manual says we can put 26 bath towels in it. Sounds good since we don't own that many towels. We also purchased extended warranty from HH GREGG. The salesperson told us everything is covered. The extended warranty was with some company called NEW. Well here it is 3 and half years later and we have a problem with machine not spinning clothes dry. Called HH GREGG, directed me to aftermarket warranty NEW who sent out repairman. He said we have a bent tub. I ask how does tub bend. He said we overloaded it.

I bought this machine on 6 June 2013 and used the daily, bedding and hand wash cycles. All worked fine until mid-November 2013 when the Hand Wash cycle stopped working. The drum wouldn't spin. Samsung technical support came out, ran the whole cycle, admitted that it was odd and replaced a part. A week later, it was still not working. Reported it to Samsung. Their technical team said there was nothing wrong with it. I've taken photos and videos of this but they point blank refuse to come back and even take a look at it. They've refused to repair, replace and refund for this product.

I had the same problem with the washing machine. The odor was absolutely nauseating! I was told that the problem was that I was using liquid detergent, which contains animal fat. The fat congeals when it is cool and sticks to the inside of the machine (not where you can clean it though). I was told that if I switched to powder detergent, the problem would be solved. I made the switch and now no longer have any odor coming from the machine. Try powder detergent and I'm sure you will have the same result. Good luck!

We bought this Samsung washer model WA456DRHDWR in November 2102. I just registered the washer and they gave me 3 months extended warranty. It means the washer is under warranty now. We were having problem with drain pump. The drain hose disconnects itself every time wash the clothes and flood the floor. At first the housing on the pump broke and pump was loose so we thought since pump was dislodged the drain hose was disconnecting. We ordered the new pump from Amazon and replaced it. As soon wash the first load, the drain hose becomes disconnected again.and flood the house again and ruin our dining room carpet. We have just called Samsung for service call and we expect to hear from them within 24 hours. We hope they will fix my problem. We are tired of cleaning the mess left by soapy water and hope they will take care of it.

I purchased a brand new Samsung front load washer and dryer from Sears in December of 2008. I immediately had problems with banging sound when the washer was spinning. I called Samsung Customer Service (listed inside of machine) who said that the installation was done by Sears. I returned to Sears and was told that it is normal for front load washers to make a rocking and banging sound and to make sure it was level at all times... It can shake itself off level. It had only been installed 2 days earlier by their techs.

My wife had long wanted the new front loading HE washer/dryer. Two years ago the Samsung went on sale for a seemingly bargain price so our 10-year-old "old style" washer & dryer went to a neighbor who is still using them without problem to this day. It did seem to do a good job washing, but took at least twice as long per load and would get hung up trying to balance load to spin & sometimes add another 20 or 30 minutes. Of course had to leave the door open when not in use to discourage mildew. Up until a month ago, was only disappointed in the purchase. Then the dryer started making a loud clunk each revolution.

We purchased a top load Samsung Aug 8 2013 from Sears. Used it maybe 20 times with small loads. It started to devour the clothes. Then during the final spin it went off balance and rubbed the top plastic ring to the point it now has a long hole in it. Filled the drum with plastic bits that attached to the clothes. I cleaned the drum out and tried it again; this time worse. Called Sears and they sent a repair person a week and a half later. When he examined it, he wasn't sure he could fix it. Ordered parts +++. I called Sears repair to find out what was happening. I was informed they were coming next week. I waited all day, no repair person showed. Phoned Sears again and I was told that repair was coming next week. I phoned every day to make sure they would show. They have now repaired it and my first load is full of the small plastic bits they didn't remove. I hope it works and doesn't ruin the pump. Lucky I did a load of things that were not important so the plastic won't ruin them. Keep your fingers crossed for me.

I purchased a washer/dryer set for my new house in May 2009. I also purchased the matching pedestals and a 4 year service plan from Lowe's. I did not have any major problems with my washer during the 4 years that it was covered under the service plan. However, my washer recently began stopping mid-cycle. It would not spin and seemed to be out of balance. I scheduled a service technician to come out and check it for me. I was charged $87.15 for the technician to tell me that the bearings are out. In order to replace the bearings, the back half of the drum has to be replaced. However, these parts are discontinued. Needless to say I paid an ungodly amount of money to have a washer for 4.5 years. The repair technician told me to stay away from Samsung and LG in the future.

Bought a Samsung stackable washer and dryer about a year and a half ago. The washer has worked great with no problems but the the dryer drum cracked after 14 months and of course out of warranty. I ran the dryer until it started shredding clothes. Just purchased the same model dryer because it's stacked and now less than two weeks the new dryer is squealing when running even with no clothes in it. Called Samsung tonight and they basically said it's an install issue. Sorry got the torpedo level out and everything is level.

Bleach dispenser rusted about 1 year. Just missed warranty because rust hidden by blue plastic. Samsung said too bad. Design defect. Search online - others have had same issue.

Have had 5 service calls since buying this Samsung washer because it leaks water, not suds, through the air vent on the back of the appliance. No one can find a reason, yet it continues to leave a 9' stream of water on the floor. Bought it in February and have had 13 leaks. Am using "HE" detergent and about 2 tablespoons per wash.

I purchased this Samsung top loader in Jan. 2010 and it all went bad in Oct. 2013. After being serviced 4 times, the washer still will not drain and now needs a drain pump. Up to this point, the drum, bearings and all associated parts have been replaced. The back of the drum, called the "spider" in repairman parlance, was corroded and was missing large chunks of metal. Because of the instability of drum, the plastic around the outside of the tub sheared off and collected in drain hoses and pump. Thankfully this machine is covered by an extended warranty bought at point of purchase. Our household has been without a washer for one month and Samsung will do nothing about this defective piece of trash. I will be purchasing a cheap no-frills top loader after the warranty expires. DO NOT PURCHASE SAMSUNG LAUNDRY APPLIANCES!!!

I bought a top load Samsung washer just over a year ago and had to have the water drain pump replaced prior to it being a year old. The technicians, after numerous attempts to get the right parts ordered, replaced the pump. Two months later the exact same thing happened and once again flooded my room. Neither Samsung or Best Buy where I purchased it are willing to replace this faulty washer. It is obvious that how and where they placed the pump under the basin is a problem. I was told by the repairman that they now are mounting the drain/pump on the side because of so many problems. I am now stuck with this lemon and furious about the poor quality of the machine!

I am a remodeling contractor that purchases many Samsung products from HHGregg. I purchased a $699.99 washing machine with a $169.99 5 year warranty. It is 2 years old and the lid frame is rusting to the point that it is ruining our clothes. Apparently it is not covered under warranty because it is a cosmetic defect, but not a design defect that should not make the metal rust. It is incredible that no one will help us. Added frustration is that part is not available anymore.

I purchased a Samsung front loading washer and dryer 2 weeks ago. Just had it installed by a licensed plumber. It started leaking under the machine during a test run. Contacted Samsung who is giving me the runaround. Told me I needed to get another licensed plumber at my expense to check the installation instead of sending a technician out. They aren't acting responsible at all. I bought it at Lowe's and am planning to return it. All I want to do is wash my clothes without issue. I went through their troubleshooting guide, and the issue is directly under the machine on the left side 8-10 inches in from the corner. I even tried to find info online to see if something came loose during shipping or if this is a common occurrence, and found it's an issue, but no solutions.

I hate the Samsung front loading washer because it makes all my laundry smell like mold! I will never buy another front loading washing machine for this reason.

Will not clean clothes. Often have to wash twice. Call Samsung and only get "canned" but polite answer that suggest we are using the washer wrong... They deny that any problem exists with the machine.

We purchased the very expensive and beautiful Samsung washer & dryer in April 2013. It didn't take long to realize that we made a HUGE mistake. The washer especially is not built to do its basic job. It does not get clothes clean. It uses too little water leaving dirt and lint gathered in between the creases of the fabric that are set in by crazy long spin cycles. No matter what settings you use, clothes will remain soiled. Don't even think about doing large loads or wash rugs. Everything comes out the same-dirty! You can't get things clean if they aren't submerged in water. Anything that I would call a "medium" size load actually has so little water that the creases of the clothes reveal that the water never even penetrated them. They have considerable DRY spots.

I purchased a Samsung Washer and Dryer Dec 2009. Less than one year, my washing machine had an issue with spinning. I called Samsung Service and they had a person come out and repair the machine. It was 9 months old. I was a little concerned about a machine less than a year old and having a problem but every once in awhile it happens. Now less than 4 years later, the machine is having the exact same problem. Service outside of warranty is not as easy.

I was washing two terry cloth bath rugs when I smelled a horrible smell. I stopped the machine and smoke billowed out of the washer. According to the repairman the rugs probably had caused the tub to be off balance and the machine kept spinning until it self destructed. I shudder to think what might have happened if I hadn't stopped the machine when I did. The machine was only 4 years old and had to be junked because repair would have been > $1000. Samsung reply was that the machine should wash 28 towels at once without a problem. Ridiculous.

We purchased a Samsung front loading washing machine 3 yrs ago from Lowe's. The salesman showed us literature that said it was the highest rated quality machine. Now when it spins, it's wildly out of balance, shakes like crazy, and makes terrible noises. We called Samsung. They said they would have a repairman contact us. He did, and when we described the problem over the phone, he said he was very familiar with the problem and said it can't be fixed. Well, he said it could, but would cost $800!!!!! We paid $800 for the machine!!!! We owned a Sears Kenmore for 25 years and never put a dime into it. I would expect to get more than 3 years of use from a washing machine. I will NEVER by another piece of Korean junk made by Samsung ever again!!!! There is no way to get a hold of anybody from the company to see if they will replace the machine. I'm going to buy a Sears Kenmore, which I should have done to begin with.

I was deciding between a new top loading washing machine and a front load washing machine. Not too long after purchasing my front loading Samsung washing machine, I realized I should have gone with my gut instincts and chosen the standard top loading style. What a huge disappointment my Samsung front loading washing machine has been!! I wasn't even aware of the problems other people were having with smell/mold. It seemed natural to leave the door open to air dry the inside of my machine especially after I discovered residual water would pool at the bottom of the drum behind the rubber rim. I also would use a cloth to attempt to soak up all the residual water pooled at the bottom edge of drum behind the rubber rim after each load knowing stagnant water could cause odor.

Major washing machine frustration! 2.5 years ago, I did my homework and purchased a not cheap 'dependable' Samsung front washing machine model WF330ANW. Within the past couple months, it started making progressively worse noises while spinning. By early this week, the machine was no longer properly spinning whatsoever to remove water. Today, I had a repairman come for $60... someone who I have used for years to successfully repair multiple appliances in my home and I trust. He said the spin bearing is faulty. The cost to fix it will be as much as a new washer. The repair would be very complex and labor intensive, and that this is typical of problems he sees regularly in newer Samsung washers. For 2.5 years, I did everything recommended in my owner's manual to maintain it... cleared the debris filter, cleaned the door seal, etc. This should not be unusable in 2.5 years!

To remedy your smelly washer, do as the salesman should have told you and just run an empty load with the deodorizer tablets that you can get at Lowe's to prevent the washer from smelling. You are supposed to leave the door open for 30 minutes after you wash a load of clothes to prevent the smell.

I purchased a Samsung washer dryer pair this past February. Delivery was 2/18/13. The first washer would not balance so Lowe's brought another washer the next day...should have been a red flag! The second washer balanced just fine and worked perfectly until about 8 weeks ago when it started to ROAR during the spin cycle. First it was only on the final spin…then on every spin and it got LOUDER every time I used it. Lowe's sent A&E Factory Service on 9/24/13 and I was told it was the bearings and that an entire drum assembly would be ordered and take 2 weeks for the parts to be delivered to me.

I bought Samsung VRT washer WF433BTGJWR on August 31, 2013. After using 5 to 6 times, the washer spinning cycle made loud noise and I had to exchange one. The exchanged new washer was delivered on Oct. 9. Due to suspect of quality, I used the washer right away. After the first load was done, I found our laundry room floor was wet before I was about to use the dryer. We rushed to dry the floor immediately. Then we wanted to find out where the water was from. We threw in another batch of clothes and ran the machine. This time we stood by the machine. We found out the water coming underneath the washer right away. Our laundry room is on main floor. It has hardwood floor. Under the laundry room is our exercise room in the finished basement.

About 11 months after the purchase of our washing machine, the cover for the pump broke. Fortunately, it was still covered under the warranty. However, the technician said this has been a major problem with Samsung washers. If the load becomes unbalanced, which is common, the cover breaks. After reading all the complaints about Samsung washers, I can see we made a huge mistake buying one. Do not buy Samsung washers or dryers.

Front Load WF 520 AB Samsung Washer - Since day one, I have wiped seal in front door and left door open, but it still has a moldy, mildew smell. Do they now make a new seal that works better or what am I supposed to do? I love the washer and dryer except for this terrible odor!!!

My story starts exactly like Rosemary's in Garland, TX. With a few twists... The washer stopped draining and spinning. The tech from A & E Factory Service came out and said, "Loose wire, you're all set," and the next time we used the washer, it dumped the tank all over the floor. Here's where my story is different; my laundry room is upstairs. Let's make a word problem: WATER + GRAVITY = INCREDIBLE MESS!!

In February 2012, we made an 'INVESTMENT' into a nice washer and dryer (dryer model number: DV350AEW/XAA) and purchased a front loading SAMSUNG pair. Just 18 months later, we began hearing a thumping noise from the dryer and our clothes began coming out of the dryer torn. We found that the weld failed in one of the drum panels, and of course contacted SAMSUNG. They refused to help, as they only had a one year warranty. We later discovered online that there are hundreds, if not thousands, of other people with this EXACT SAME ISSUE.

After two years, my Samsung washer is not usable. It took me over 6 weeks and over 8 hours on the phone through Samsung customer service to get an authorized repair technician to my home. I just learned that the repair will be minimum of $850, about what I paid for the washer. The drum is completely corroded and does not spin well. It cannot even reach speeds required to get the water out of the clothes. They are soaking wet. The washer is useless without repair, and the parts used to repair it will have the same issues......