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Maytag Neptune Washers & Dryers

It's way too late to do much good now but it may be some comfort to know that, back in 2005, Maytag settled a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

Carolyn of Henderson, NV February 5, 2010

We bought our Maytag Atlantis washer in 2003. About 3 years ago we had it serviced twice because it wouldn't agitate during washing, rinsing or spinning. Just had a very reputable service company come out this morning for the same problem. He said the transmission is gone and recommends just getting a new washer as it would cost hundreds to fix. Apparently this is a common problem because (wish I knew this 7 years ago), Maytag no longer makes washers. It has the Maytag name but all the parts are made by someone else. This washing machine is a far cry from the great Maytag I bought in 1989 and NEVER had problems with it. The only reason I don't have that anymore is because I moved and gave the set to a friend. We'll be buying a different brand washer this weekend.

PamYoung of Roanoke , VA February 4, 2010

Bought washer online thru home depot site - great buy Nov 27. Delivered Dec 14- washer 2 loads then it stopped filling with water. Alpha Repair (maytag repairman) can out Dec 23 - needed part would be bach Jan 15 to replace. Called Jan 14 to set time & was told part not in - Called Maytag and they overnighted part to my house. Alpha came out Jan 26 - washer 4 loads and stopped filling with water. For 60 days I've been paying for a washer that DOESN'T WORK.

Janette of Wyandotte, OK February 4, 2010

I purchased a Maytag top loader washing machine less than 5 years ago. It has always had a bad odor coming from the machine when opening the lid. It stopped pumping out the water and I had a repairman come to fix it. The clutch is bad from water leaking on it, the pump is bad, and the outer tub is bad. The estimate to repair is 1100.00.

I paid close to 2000.00 for this machine and it should last longer than 4 plus years. Maytag has offered a whopping 15% off the purchase of a new washer. This is not acceptable. I would think a company of this size would stand behind their products.

Jim of Cambridge, WI February 4, 2010

I bought a Cabriolet washing machine from them approx 2 years ago.......from day 10 or so I have had many problems with it. Constant code that says i need a new mother board. They have replaced the mother board at least 3 times, once again it is giving a code that requires maintenence. I have complained about the product and asked if they could do something about maybe exchanging for a different machine. Each time they have apologized and just fixed it. I took out an extended warranty on it just to be safe. Good thing.

But now I am seeing that when that runs out I will be screwed because I have more than used up my warranty worth. All I can say is that I have never been so disappointed with a product as this one. The reason why I bought Maytag was because of the good name that comes from it. Needless to say I won't buy another one if this what I get for trusting a GOOD name. All I want is a simple washing machine that won't screw up almost everytime I use it. Do you think you could accomodate me on this. The Store I bought it from has been very pleasant, they just said they won't replace it with a dependable one. I am hoping that I don't have to walk away from a brand I have always trusted. PLease respond ASAP because right now I cannot use my machine once again, UP FOR REPAIR.

Judy of Bloomington, IL January 31, 2010

I purchased a new washer 3 weeks ago and am very disappointed with Maytag. The "automatic fill" level does not put nearly enough water into the tub to get the clothes clean. The clothes are barely covered with little room to move. The rinse cycle is the same, not enough water and no way to manually add more. I"m very disappointed with the automatic fill feature.

Chandra of Wesley Chapel, FL January 30, 2010

Purchased a Maytag Neptune model MAH500BWW in late 2003. The washing machine smells of mold. I have tried everything to try to get rid of the mold growing in it and of the smell. It will not go away. My family has very bad allergy problems and we cannot live with a washing machine like this.

Pat of Wallingford, CT January 28, 2010

Maytag is not a brand name you can trust any longer. I recently purchased a Centennial washer and dryer and Maytag/Whirlpool should be ashamed for selling these products. My washer makes enough noise to alert the whole neighborhood when i do laundry - The dimensions are so big that you can't buy a matching pair to fit into a closet.

Bernie of Yuba City, CA January 28, 2010

Bought a Neptune Maytag top of the line washer... It always had water inside. Weird. Worked ok for the first year but then started making noise on the spin cycle. Had a repairman out and he said the drum bearing was going out and would be 700.00 atleast to fix! 1 YEAR OLD? He said his advise would be to just use it till it broke dow. So for the next 4 years it was torture but it still worked but sounded like a freight train going through our house! So loud you could hear it from the street with the house closed up!! WHAT A PIECE OF JUNK!! Now I find out there was a lawsuit? Maytag is a third world company now with NO CUSTOMER support! We tried to contact them but they NEVER called us or emailed us or even gave us the courtesy and an F-OFF!

christina of greenville, SC January 26, 2010

we bought a new maytag washer two months ago, it has stopped working twice, when i call them to get it fixed, they act like their not a troblem with the part that keeps broking.and then i have to put up with a machine that is useless for a week or two until they fix it ,but then the new part will maybe last two week then it starts all over ... They tell me there is no problem with the new parts.but then why does it not last more then two weeks???

Jan of Provo, UT January 25, 2010

When I purchased the machine, they suggested using HE laundry soap, but didn't say it was a necessity. I was not always able to find the HE laundry soap and used regular laundry soap. My washer was making a terrible noise during the spin cycle--I had a certified Maytag repairman out to look at my machine. He said because I had not used the HE soap exclusively, it had ruined my washer (the suds gets into the motor housing and ruins it) Cost to fix 650 at least. I'm angry no one told me to use HE soap exclusively--had I known, I'm sure my washer would have lasted many more years!

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