Maytag Neptune Washers & Dryers

I purchased the Maytag Neptune pair in 2002 and was never informed of the product recall/class action lawsuit for the washing machine which occurred sometime around 2004-2005. We have had many problems with our washing machine over the years and ruined many clothes with what appears to be bleach stains, even though no bleach was used in the cycle of wash. I had to replace the board which controls the latch on the door and the clothes that are washed are not clean and have an undesirable odor to them. I would have been part of this class action; however, I was never informed of the lawsuit. I called Maytag today and they advised I could set up an appointment with a service person; they did not want to honor my complaint as the "class action" lawsuit has been resolved and they are not handling these types of complaints anymore.

My children have started a new school after semester break and their brand new uniforms are now becoming ruined due to this defective machine that Maytag will not take responsibility for. What type of recourse do I have? I will never purchase a Maytag anything if this is how they treat their customers. Problem will not go away by hiding their head in the sand. Now I have to go out and purchase a new washing machine because Maytag didn't inform their customers of the inherent defect in their product and take care of them accordingly.

First off, the drum split apart on the dryer. The drum part was not in this country, so instead of going ahead and replacing the clothes dryer, they told me to hang the clothes outside for six weeks or whenever the part comes in. That was three months after owning the piece of junk. I was having a bad day already, so I basically completely lost it. I'm surprised I didn't get arrested for that. I won't ever lose my temper like that again. The clothes always smell bad, and sometimes really bad. Now, I find out that both washer and dryer could cause a fire. They are sending us a couple of really cheap GFCI's to keep them from a liability issue. Maytag is the absolute worst!

I have been on the chatline with Maytag customer service for two days, trying to enforce my warranty, which expires next week. My washer flooded my kitchen over the weekend, and I contacted Maytag to schedule the repair under the warranty. First, the woman, Aisha, looked up my registration, and confirmed that I was who I said I was, that my address and phone number had not changed, and told me that according to the records, the washer was purchased on 2/7/2011. What's the problem? First, they wanted the model and serial numbers. I realized that this is important information in determining what machine needs what repairs, except there was not one sticker anywhere on my washer! Aisha said that the technician would not perform the repair, if the manufacturer did not install the model information properly on the machine.

As if I had any control over the placement, or lack thereof, of proper ID for the washer. This was followed by a request for proof of purchase. I explained that I moved, and misplaced it, but I would have it emailed to me from the original purchaser. I was told that unless she could verify the proof of purchase, and the date of purchase, she could not schedule the repair under the warranty. This is despite the fact that not 5 minutes ago, she had just read this information from her computer! I asked her why would I register someone else's washer under my name and address? She didn't care. I told her I would have the receipt emailed the next day, and she stated that regardless of the date I requested, and scheduled the repair, if the actual repair took place after the expiration date of the warranty, it still would not be covered! I told her that makes no sense. I have no control over your scheduling issues.

If you can't honor the warranty if the repair is made after the expiration date, then I need a date prior to that. I am entitled to the terms of the warranty, and intend to use them. Aisha said again that, without proper proof of purchase and purchase date, without proper tags on the washer, and if the repair takes after the expiration date, it would not be covered. I disconnected from her, and reconnected with another rep, who told me that some of the information Aisha gave was incorrect. I can schedule the repair, get the receipt and email it, or submit it through the chat, and regardless of when the repair was actually done, the warranty would still be honored. This person couldn't be sure what effect the lack of proper tags would have on that.

My third re-entry into the chat was no better. I located a copy of the receipt in my email, and contacted the chat again. An almost amazing thing happened! This woman again confirmed all of the information Aisha recited last night, and was prepared to schedule the repair, without even asking about proof of purchase. This woman, Jennifer, was willing to schedule the repair, verify that it would be covered under the warranty, even if it was after the expiration date, because I had called and arranged the appointment before the expiration date, and she was willing to have the missing manufacture tags replaced. I had to ask her three times to review the email, and confirm that I had the correct receipt for the technician. I asked if the technician in the course of repairing the washer, had to remove the drainage hose, could he either replace it with a longer one, or add an extension, because according to Lowe's at the time of installation, the hose they installed was supplied by the manufacturer, not them.

Jennifer stated that since he was only there to repair the leak, and installation is not covered under the warranty, I would have to pay for him to replace the wrong hose, with the correct hose myself, even if he removes it! I told her that she needed to ensure that the technician absolutely did not remove the drainage hose from the back of the washer during his repair, because if he removes a part that is obviously the wrong part, and then replaces the wrong part after his repair, I would file a complaint every single place I possibly could.

Why would a "repair technician" remove a part, determine that it is the wrong part, and then put it back! That is like a mechanic repairing the axle of a car, and discovering the brakes are bad, but since he is only there to repair the axle, he replaces the bad brakes after fixing the axle! He was going to be able to replace the missing manufacturer tags, though! This entire process took at least 3 hours and two days. To date, Maytag/Whirlpool is absolutely the worst company I have had to deal with, right after Sears, and ahead of AT&T. The consequences are that so far, Maytag refuses to have the technician replace the wrong hose with the correct hose, if he removes it in the course of repairing my washer.

Maytag washer manufacture changes are not worth a dime. I suspect EPA made the changes, and engineering was made by someone that has never washed a load of clothes in the entire life. There is no agitator and/or supposedly made to conserve water. Well, it saves water alright with each load. There will be a 2 foot circle in the middle of a bed sheet that doesn't get wet; the same with a sweaters. I have checked with different stores and all made the same. And heaven forbid if you dropped a sock and wanted to add it to the load with the mate. The lid locks. I am both angry and dissatisfied and will tell this same story to anyone wanting to purchase a washing machine.

We were sold a Maytag Neptune washer mah550bbw in 2004 when it was already on recall by Maytag and a class action lawsuit was filed against Maytag. We also bought an extended warranty. Now we have the same problems as the lawsuit. We own dry cleaners so we do laundry once a month for small articles. For the last few months the clothes have an odor and they come out looking not clean. We were sold a defective and recalled product and are not happy right now. We would like a fast resolution to this problem; otherwise, we seek legal actions.

I have had nothing but headaches with our washer. We purchased it 4 years ago and after using it for a few months, I took it out because our clothes came out smelly and unclean. Called Maytag and they did nothing. So we went back to a regular washing machine and put this machine in the corner of the basement. I refused to throw away a $1,100.00 machine! So this year our machine quit, so we decided to try using the machine again to save us some money instead of buying another one... Well, that lasted for only a short time. Clothes still smell, came out unclean and just yesterday, the machine stopped rinsing and spinning! This machine has barely been used and it's been nothing but trouble. Maytag service just plain sucks. They don't care about their consumers. I will never buy a Maytag again and I always let everyone I know to not buy this type of machine.

I bought a Maytag Neptune top load washer in 2002. It worked fine (with the exception of smelly clothes) until October 2011. Since then I tried replacing two new clutch assemblies, a new outer tub and bearings. What we were just told this week: it needs a new spinner. Finally throwing in the towel and taking the $500 credit from Sears and buying a new washer. And I can guarantee I will never buy another Maytag product again!

I am angry that Maytag puts out a washer that hasn't been through quality control. The computer panel is a piece of **, and is not worth $1.00. Do not buy this washer. Shame on Maytag.

I bought a Neptune washer and a dryer. I have had nothing but problems with these items since I got them. My washer keeps giving me a 3e code and will not clean the laundry right. I have used the H E detergent it requires and yet my clothes stink. My laundry smells like mold and mildew. I now don't have my units to wash and dry clothes. I paid almost $4,000.00 for the pair. I don't have the money now to replace them.

Rather than go through all the things I don't like about this washer, just read all the complaints because that is my complaints also: bearings, not enough water in tub, clothes not getting cleaned. Just check out the lint filter and see the gray and dirty lint after a load and you will see it doesn't clean the clothes. Now, the motherboard is kaput! Cycles are all screwed up. Cost is $386 for motherboard plus labor and I will not put one more cent in this piece of crap.

Listening to the salesman and consumer reports on the best washer to buy. All they are concerned with is energy savings and believe me when I say that all energy savings products are a joke because you give up operating ability for the sake of energy savings-- true of refrigerators and washers, dryers, furnaces and the like. I will be buying an agitator washing machine. The saving on water are not enough to give up clean clothes.

I purchased a Maytag model 4000 Front Loading washer in April 2010 and in May 2011, the tub bearings went out which is a $600 repair. Now in January of 2012, the tub bearings are going out again. Neither Lowe's nor Maytag are willing to do anything to remedy the situation. Do not buy Maytag and do not buy from Lowe's. Their major appliance buyer has to know about this and continues to retail a product not fit for its intended purpose.

We purchased a Maytag washer/dryer 5500 series in October of 2006. It was working good for the first few years, then gradually started failing on us. The clothes would not be clean or they would be soaked when done. Two days ago, on the board it kept blinking LR. So I checked all measures to make sure that it wasn't the motor or the front door lock. That door lock is a big pain! However, it happened to be both the motor and the bearing at the same. This is definitely not worth spending another $700 on. Goodbye Maytag, hello LG!

I bought a Maytag front load washing machine. We paid $1,100 for this machine. About a month ago, it was making a loud noise. I called them and they said were going to come out and fix it. However, our washing machine did not have a serial number. It had the model number/purchase date, etc, but no serial number. Our drier had it, but not our washing machine. All Appliances stated they could not help us until we had a serial number. We spent around 3 hours on the phone with Maytag, trying to get a serial number. Melinda informed us that we were out of luck, and that there was nothing they could do for us. She stated to call Nebraska Furniture Mart, to get the serial number. We did. NFM does not keep serial numbers. They keep model numbers, and purchase dates, but not the serial number.

I called Maytag back, and spoke with Arthur. Within 10 minutes, he gave me a serial number to use. Interesting. In the meantime, I have been without a washing machine for 2 days. I have a load of wash in the machine, because now the wash machine has gotten so bad it is shorting the breaker, and not allowing electricity to the machine. This caused the front door to lock and shut down. Inside the washing machine is a load of clothes. All Appliances now has the serial number to order the parts. The parts were supposed to be here yesterday, Jan. 9th. Surprise, they are on back order until Jan. 13th. I called Maytag to see what they could do regarding me without a washing machine for over 5 days, which could turn into 2 weeks. They simply replied that it takes time to order parts, and there is nothing they can do and apologized. I asked what about me having to go to a laundromat and sit for hours, doing laundry. What about sending me out a "loaner", to do laundry until you can get the parts. They again replied; there is nothing they can do.

I also stated I spent $1,100 for this front load top of the line, Maytag washing machine, because of its name, and supposedly good quality. They again said there was nothing they could do. They did tell me that the washing tub, the part that we needed, was on back order until January 28th. This puts me at about a month without a washing machine. They stated they would try and locate the part, and have it sent out to my house, not the appliance company that is supposed to fix it, but my house, so that once I did receive it, I could call All Appliances, and set up the time/fixing of the machine. This has been pure hell! Maytag is a joke. I paid a good price for a supposedly good company/machine. They are doing nothing to expedite the parts. They are doing nothing to back their products. They are not even offering compensation for my inconvenience of having to go to a laundromat, or being without a washing machine for over a week, and potentially up to a month.

I have been without a washing machine for over a week. I have had a load of laundry locked in the washing machine. I have had to drive to a laundromat to do laundry, which includes time and mileage. I have been informed that the parts are on back order, and now could be up to a month without a washing machine. Maytag is not offering any compensation, no "loaner" machine, no replacement. Instead, they are just saying, "sorry, you have to wait for the parts". I would really like the VPs. and Presidents of Maytag to go without a washing machine for a week, or their families to go without a washing machine for a week, possibly a month, and see what they have to say about that company.

I give the product lowest and poor rating. The bearing in our washer went bad 4 months after we bought it. For the fourth time, they are coming out to repair the washer on 01/11/2012.

We bought a Maytag Neptune front loading washer from Ben's Maytag in Surrey four years ago and it has been nothing but trouble. There is no screen in the machine to prevent small things (like coins, screws) from going behind the rubber seal and into the pump. As a result, coins frequently block off the outflow to the pump so the machine doesn't drain.

We have had to pay for service calls more times than we can count, and have spent more than original price of the machine making repairs and replacing the pump. We now have learned to take off the hoses and open the pump to remove coins ourselves, which we have to do every few weeks!

Ben's Maytag tells us that it's our fault for letting coins go in the wash. There is no accountability for the faulty design of the machine that allows this to happen. We should have cut out losses and thrown this piece of junk out three years ago. We want Maytag to take responsibility for the faulty design of this product and to credit at least our purchase price toward another machine that works properly!

My Neptune washing machine does not drain or spin. It keeps going unbalanced. I am told that I used the wrong detergent. The machine takes a whole day to wash a small load of clothes and then never finishes. Clothes and towels are constantly being ripped and torn. This Maytag product is inferior and we have paid a lot of money for this product that does not work. Repairs to this product are not advised, we have been told that we just need to buy a new one again. This is poor service and poor advice.

Maytag's reputation for quality is gone. Our Neptune washer has had mold, door lock seized up and wouldn't open, and now our dryer drum is cracked. Exaggerating your product's reliability is one thing - this borders on corporate fraud.

My Maytag washing machine is rusting out at less than three years! [Photos included]. I have called customer service twice, spoken to two different women and have been told that it is a cosmetic issue [Model MTW2541240; Serial CW2541240 ]. The last e-mail with photos was sent to Gwendolyn ***. I indicated that the rust has ruined very expensive sheets, other clothing, towels. It took me a long time to figure out what was causing the spots on the clothes. There is rust on the outside of the machine, the lid and inside the actual drum which holds the water. The machine is a lemon. You have me registered in your system with the date of purchase.

My question to you, since when is rust in the inside of a washing machine a cosmetic issue? Are you aware of this issue? Do you as the CEO believe this is what is acceptable for a Maytag washing machine? I firmly suspect this issue is beyond my washer based on my research with various stores and sales people. They are telling me I am not the first with this issue, non-Lowe's stores. I purchased the machine at Lowe's and because no one at Whirlpool was responsive to him or to Lowe's, he is offering to apply the refund to a new Lowe's washing machine. I am now in the process of searching my credit card records from Sept-Oct 2008 which is when I bought the machine.

I would like not to be restricted to Lowe's for another washing machine. I will notify Rick *** (at the Lowe's Turtle Creek, Coconut Creek store in Florida, telephone xxx xxx-xxxx) of this letter to you so that you and Rick don't think I am trying to obtain a double refund. I just want the full value of the washer back so that I will have a choice in the replacement. The selection at Lowe's is limiting. I will upgrade to more of a commercial washer and pay the difference. I wanted you to be made aware of this issue.

We have the 4000 series front loader washer. Within 8 months of owning it, it would shut off in mid cycle. You have to unplug it to restart it. Then, when it completes the cycle, it is still soaking wet. So, you have to put it through the drain and spin cycle again. There is something major wrong with the spin cycle. It takes about 2 hours to do one load of laundry and you have to stay home to do all of the steps. It costs as much to fix it as the machine costs. It's the worst washer we have ever had. No more Maytags!

I purchased my 2nd Maytag Neptune washer in 2005 to replace an early Neptune that was complete junk. This one worked OK until this year when it began to make awful noises. After research, I decided it was the bearings that failed. I took the unit apart to get to the bearings and found out the entire outer tub must be replaced not just the bearings, at a cost of $515. What lousy engineering, the bearings don't come out of the housing. No wonder Maytag repairmen are so bored. There is nothing to fix, you just buy a new washer. I won't buy Maytag this time.

I bought a Maytag Neptune washer and dryer set in 2001. I had horrible mold issues with the washer not long after, and the 'colors' washing setting can't be used without the clothes coming out with a smell that implies they were not cleaned. The dryer lasted about a year longer, before it stopped heating the air and also would not stop running. I will never buy from Maytag again! Much the same as many other consumers have commented, I would give it less than one star if that is an option!

Called Maytag. Was part of 2005 recall with Neptune Maytag washer. We did not realize it and now Maytag will not do anything. Now having dryer issues with a cracked drum. Called and there was no resolution or attempt to resolve.

I purchased both a Maytag Neptune washer and dryer in 2007. This is without a doubt one of the biggest mistake I have made. I have had the dryer drum and rollers replaced and the washer will no longer run. It is going to cost me hundreds of dollars to repair. To think I bought these units for 2 reasons: 1. that Maytag are the dependability people, but it's not! and 2. Energy efficiency. It is not too efficient when they are broken more than they work. The worst was when the repairman told me that I had purchased the worst product on the market. These units are in short, garbage! I will never buy another Maytag Product!

What the hell? How long does it take to spin? It starts at 8 minutes and never finishes! What a piece of crap!

Our front load washer is two weeks past the one year warranty and need $650 in repairs! I will never purchase a Maytag product again. My last Maytag was 19 years old when we got this new front loader for energy efficiency. You don't save money when you have to replace it after one year.

This is not a complaint but a love-letter. I know that today's "Maytag Neptune" is not the Maytag of old. But I'm here to report that I'm still using a Maytag washer that was built in 1982! The only thing "wrong" with my machine is that it occasionally goes off-balance when I wash heavy towels or blankets. Note: We "inherited" this machine with the purchase of a home in 1991. We were a family of 6, so this machine has done many heavy loads! I'm looking forward to celebrating my Maytag's 30th birthday, come Jan. 1, 2012. And I would love advice on how to replace it, eventually, with another machine that has "just the basics" - no bells and whistles, computerized control panels, etc.

My Neptune dryer purchased in November 2005 had the drum crack at about three years old. I complained so much that they finally agreed to send a replacement drum for free. Now, two years later, the drum has cracked again and tore through the housing on the front of the dryer. The repairman said it would be too expensive to repair. Consumers, beware.

I agree with everyone else on here. I would give this Maytag Neptune washer less than 1 star if I could. I also purchased this washer 5 years ago when I bought a new house. According to their commercials, the Maytag repairman is bored because their products are so great. I believe it is because the cost to fix their merchandise when it breaks costs so much.

I had a 5-year warranty on my purchase and this washer started making this awful noise but the company wouldn't repair it because it was not broken. However, here I am less than 5 months later, and the bearings are so bad, the tube is scraping and falling apart and leaving plastic pieces in my clothes. I have a 3 year old I don't need plastic pieces in my clothes. You know my husband just left me and I do not have the money to spend on the repair ($500-700) nor have the money to spend on a new washer. Thanks Maytag for your great and wonderful service!

Seven years ago when we bought a new house, we bought all new appliances, Maytag Washer and Dryer, because they were suppose to be extra good and sturdy, what a joke. For the past four or five years, I have had to replace the lock on the door of the washer, which means I'm without a washer for a week. Since no one stocks the parts because it is such a joke, some repair places won't even consider repairing a Neptune. Seems like since the company stopped making them because of the problems they have, as a minimum they should replace all Neptune washers that have been sold with a reliable washer, front loading in the same price range. I will never buy another Maytag product and will be sure to tell everyone I know not to buy them either.

I have a Maytag Neptune washing machine which had a mold problem on the rubber grommet. I have been trying to call Maytag to no avail. I researched and saw there was a class action suit for this very problem and I was never informed. The washer may pose a health hazard and I would like Maytag to do something about it.

We lost our home in a tornado in 2005 and had to buy all new appliances. So, I bought a Maytag Neptune front load washer and dryer. It was my 1st ever. I will never buy another Maytag appliance again. Just at the end of the 5th year going into the 6th year, the bearings started to go. So, I checked with the place where we bought it and was told how expensive it would be to fix. It was anywhere between $500.00 and $700.00. Well, that's crazy. I therefore e-mailed Maytag numerous times and was thanked for my complaint. But they offered no help with this matter.

If they don't back their stuff at all, why would I want to buy their stuff? They could have at least offered to help with it. There are only 2 people living in this house and there is no excuse why that washer should start failing already. If I thought it was worth it, I would load it up and drop it off at a Maytag store and leave it there. It still runs. But it makes an awful noise and we are just waiting for it to crap out. I am going to try to sell it for as much as I can get out of it, hopefully before it completely stops. Maybe some fix-it guy would want it. We'll tell him what's wrong and they can fix it and sell it to some other poor person. I lost my job in January. Therefore, I can't afford that much to fix it. So, I will now have to try to find something used, because Maytag does not back their stuff. I would rate this machine lower if I could, but that wasn't an option.

I spoke with Mike today at the customer service department at Maytag to see if Maytag would pay for the parts to repair my 04/2010 Maytag front load washer (model MHWE450WW00). The bearing assembly needs to be replaced. So, that means the tub and basket need to be replaced too. The original cost in 04/2010 was $1,088 plus tax. The cost to repair is $1,048. Maytag will do nothing since it was purchased over 12 months ago. I can't believe I just threw almost $1100 away on a washer. Obviously, there is something wrong when an appliance doesn't work after 1.5 years.

If I could rate it lower than 1 star, I would. We bought ours new in 2005. Within 6 months, the main pulley for spinning the drum fell off not once but thrice. The repair tech said that the shaft was machined incorrectly at the factory and the bolt that would normally hold it on was backing out. The 3rd time it happened was close to the end of the warranty and the tech could not make it out before the warranty date. When he did show up, they wanted to charge us. I wound up putting the part in myself. Two months later, the 'suds' alarm came on, which caused the water valve to open. The pump kicked out and the water valve stayed on flooding my basement and the electronics in the washer. This happened twice. The second time was a week ago and I tossed the ** out to the curb. We also have a Maytag Gemini double stove which does not work either. This is the second and last Maytag appliance that I will ever own. They are junk!

I have the same exact problem as Suzie in, MI. The rear bearing went out and when I called about repair, I was told it would cost around $500 - $700 to fix. I will never buy another Maytag product.

The Maytag Neptune FAV6800AWW Washer has to be the crappiest product I have ever bought. I bought it brand new and hardly ever used it. The first time it broke it was luckily under warranty, although we had to pay for the repair man to install it. It took two new circuit boards before it was fixed. A few months later, the circuit board went again, and it was conveniently for Maytag now out of warranty. The repair man told us that their company never carried these washers because from the get go they had a ton of problems. He said that the odds of it breaking again were great and that we would be better off putting the money into a new washer.

I don't understand how the company, in good conscience, could continue to sell a product to consumers that they knew was faulty. It was not a cheap washer and I have never been so disappointed in my life. You would think they would have had a mass recall or, knowing how many problems consumers were having with the product, offer so much money towards a new one.

I laugh at the commercials where the Maytag man was bored because their product never broke I could have kept that man busy for months!

I purchased my Maytag Neptune washer and dryer 5 years ago. About 2 months ago, my washer started making a lot of noise in the final spin cycle. Well, after I called my repair man (who I purchased the set from), they said that a back bearing is faulty. They suggested calling Maytag because the cost of the repair is $500. I called Maytag and was told that due to the age of my washer, there was nothing they could or would do for me. This is very poor customer service and very poor quality as far as I am concerned. I can hardly afford to get it fixed, but I also cannot be without a washer. I'm sorry I have several other appliances that are Maytag in my home.

I purchased a Maytag Neptune Washer in 2006 for $665.00 from Sears. Three years later, the control board broke and I paid $400 to replace it. In 2011, the motor and motor board need replacing which will cost $410.00. We kept getting an LR code. So in 5 years, our repairs cost more than the original machine. Maytag can count on never getting my business again. I'm only sorry that I purchased a Maytag dishwasher this Summer.

We purchased our home in late 2010 and was excited about our HE front-load washer (and dryer). Immediately, we noticed mold on the rubber boot, and the smell was horrible. We ran the washer with Affresh several times and left the door to open when not in use, and that seemed to help.

Then most recently, the washer's been shutting off mid-cycle through normal wash setting. I used to pound the washer out of frustration, and that seemed to get the machine working, but now it doesn't work at all. We had a repairman come out, and he charged us $94 to basically remove debris from the drain hose, and he told us that if the washer fails again, we'd be looking at an expensive repair cost pertaining to the central control unit.

We had a second repairman come out and replace the central control unit. It worked while he was here, but now it's messing up again, shutting down mid-cycle. I have to unplug the washer for hours, replug, put it on rapid wash cycle (and hope it doesn't fail), and if it fails, then unplug, wait, put it on spin cycle...

It's aggravating, and we're looking at $300 to $400 in repair costs. Our repair man says front loaders are a nightmare (and he still has his non-HE washer from the '80s, and it's still working). Our washer is Maytag Epic Z, model number MHWZ600TE00. Avoid front loaders, and definitely Maytag or Whirlpool front loaders. We'll need to shop around for a new washer, an old-fashioned top loader this time.

I saw something on your website about Maytag Neptune class action suit back in late 2005. I have owned one, never was notified of the settlement, and saw this since I have a mildew problem also in my washer. They are not willing to do anything about the repair on my machine, but send out someone and make me pay for it. Since I bought it in 2002, I would want to know why was I not included in the repairs and why won't they honor me in this since I am the machine's original owner. Help, I worry that I am not having clean clothes and it is contributing to illness due to mold spores!

We purchased our Maytag Neptune Washer and Dryer approximately 5 years ago. Over the past year or so, I've noticed an odor coming from our washer and it's becoming stronger. Water is staying in the drum and there is mold growing on the rubber seal when you open the door.

I purchased a Maytag Epic Z Front Load Washer less than 5 years ago, and there is only 1 person in my household. I replaced a part that the technician said was bad for $300 and that didn't work, so they replaced another part for another$ 200. Then, when that didn't work, Whirlpool deemed my washer irreparable, and they will not stand behind their product.

This is totally unacceptable, and I will never buy another Whirlpool product. I will also tell others that they do not stand behind their product. If this was a 20 year old product, I would understand but it is not typical for something like this to happen.

We purchased a Maytag Neptune series washer/dryer set approximately 5 years ago. This is the 2nd time in 5 years that we were told by our local repair person that the drum of the dryer got bent out of shape. This is from normal use and due to a bad design on their end. Maytag refuses to foot the bill (about $350-$400) as it is out of warranty.

Hello, I bought a Maytag washer on 7/4/11 model #mvwc300xw0 serial # c12622108.I called Maytag about the machine not washing right, also the machine top and lid is turn from white to yellow. They had a service company come out they told me they should be replaced. I called Maytag and they told me the machine is only covered the first 30 day. This machine was made wrong. It started to turn color after a few months. Maytag told me they will not change machine because I Did let them know about the problem in 30 days. What can I do? Thank you.

I had purchased a Maytag Front Load Washer Model no. MHWE300VW00 in 2009. Now the rear tub, basket, and belt are gone. I will never purchase another Maytag product and would not recommend them to anyone.

My Maytag's control panel failed twice. The first time was replaced under warranty, but the second time was not so lucky.

Our Maytag washer 4000 series was installed on September 2010. Within 12 months and 5 days, we are now waiting for our second spin bearing to be replaced. It is a repair that takes 2 guys and 2 hours, and they basically have to replace the guts of the machine. I can imagine this is, at minimum, a $500 repair. We didn't buy the extended warranty, but luckily, the appliance shop was able to talk Maytag into eating the cost since we were only 5 days out. With the purchase of our new house, we "upgraded" from our appliance allowance to this model. With everything going on with the new house and selling our old one, I didn't do my normal internet searches for customer reviews and that was a mistake!

Maytag has since sent us a warranty extension offer for $350, covering 3 more years. I guess I'll be buying that. It sucks that you pay top dollar for a washer only to find out that you have to pay an extra 40% just to keep it running for 4 years. No more Maytags for me, ever. Note to Maytag, you sell junk and your business goes into the ground. You are selling junk! Stop trying to squeeze every penny out of design and build, or you won't have a job.

I bought a new washer and dryer on Sept. 9, 2011. Front Load Commercial 2000 Series. I have had Lowe's to my home 2 times since it was delivered because it shimmies across the floor. I am very upset with the purchase of the Maytag front load washer. If you could please get back to me on what can be done. I would like for a representative to contact me and come and look at the situation.

I purchased a Maytag Neptune Washer and Dryer at Home Depot for over $900. Within months, the board went out. The repairman said that they didn't even know how to fix it yet - no training. The board was out again. This time, it was not under warranty. The repair costs $779 including part and labor. There were numerous other little problems along the way that we did repair, but now, forget it.

What a disappointment. I guess this is why we no longer see that commercial about the Maytag repairman being bored. Because now, he is out fixing these pieces of shirt. I'm trying to fix my washer (Model: MAH8700AWW), what a sweet pain in the **. Don't do it. Throw it away if it starts making noise like an aircraft landing.

I have a Maytag Series 3000 washing machine which, as many knows, is the same as a Kenmore. I bought the set 23 months ago and since then, I have had nothing but trouble. In my first three months of ownership, I had my first error code of which I had to replace the hot/cold water valve. Fortunately, the unit was under warranty. Since then, I have had to replace the CCU and MCU twice. Now, the unit's MCU went out again! Whatever happened to the "Maytag" name? How can I get this permanently fixed or replaced? Is there a lemon law for appliances? Any assistance would be appreciated.

Our washer stinks. We have done all the things suggested by Maytag, and it still stinks. Maytag suggested having it serviced by A&E, but I see on the Internet that they are probably not the best choice (very bad reviews). We called our local Maytag dealer, and they said that there is no fix available. They just stink. We will buy a new washer and will never buy anything Maytag again. I would suggest the same to everyone else.

Regarding "Maytag Neptune Front Loader", I only give one star because it is still working, however, black mold all inside the rubber gasket and it stinks. I tried everything I know to rid the mold, to no avail. I signed on to ask a Maytag site what to do and I didn't know that they wanted a fee. How shameful to not back their product. If there is a class action lawsuit, sign me up please.

I, too, am having major problems with my Maytag Neptune washer, much like many of the writers are. I am extremely disappointed in the Maytag corporation for putting out such an inferior product that it won't stand by. I wonder if a new class action suit could be filed.

Although we have always had Maytags, this was the first time we purchased a front load washer. The Maytag Neptune washer smells and your clothes stink. We have purchased the most expensive laundry products, washed and rewashed clothes and have no other recourse but to buy new machines again. We will not be purchasing Maytag or Whirlpool. I would give it a minus 5 stars.

I purchased a brand new MHWE450WW01 Washer and MGDE500VW2 Dryer in February. The dryer takes forever to dry something; seriously, 3 hours for jeans! The washer sounded more like a jet engine taking off. I called Brothers Main, they sent a service person who identified right away that it was a known problem and he had over 6 repairs already, but be prepared to wait up to 3 months for the replacement parts. This is ridiculous. The service center, you can never get through to them and when you do, they don't seem to care. I had a 10-year old washer that made less noise than this brand new one that I spent $1800 for.

We bought a Maytag Neptune Washer and dryer package from Home Depot in 2004 and had nothing but problems ever since. Such things as washer had mold constantly. Also, clothes seemed to have a foul odor after washing. The dryer always seemed to have to be ran twice to get clothes dry.

I bought a Maytag washer, dryer, and a dishwasher from Home Depot. It has only been a year and 1/2 and the washer has already broken down. Maytag won't help and neither will Home Depot. We are two elderly ladies (sisters) that used it once or twice a week. I feel we got ripped off. We cannot afford parts, labor, or a new washer. This product needs to be pulled. And Home Depot should not sell anything that is not a better quality. I trusted both companies and am sorry I did. Thanks.

We purchased the Maytag Neptune washer and dryer on May 2005. We purchased it for $2,000. We have had so many problems as we have replaced the drain pump 2 times because of objects getting stuck in it. We have also replaced the door switch, as well as flooding my laundry room floor several times.

In 2006, we received a notice of recall. We responded to the recall and were supplied with a GFCI plug for our washer, as this was to prevent the control board from catching on fire. In September 2011, the control panel on the Neptune washer failed.

I now have to purchase a new washer, as this is an expensive fix. With this poor workmanship and problems that we have encountered, I am very disappointed. This was a lot of money to spend on a washer, only to last 6 years.

We purchased a Maytag front-load washer and dryer in October 2010. In March 2011, all bearings and the drum needed replacement. In July 2011, the pump needed service and now in Sept 2011, we were told a new drum and bearings are needed again. The washer is still under warranty by Maytag. We contacted Maytag to ask for an exchange or a refund but we were told that it wasn't possible.

After owning Maytag Model MHWE450WW01 for nine months, we had to have the bearing and drum replaced. It was down two weeks, and I missed two half days of work. Two weeks after being supposedly fixed, it is down again, belt out this time and I will be missing two half days of work again.

After missing two days of work, I still have a piece of junk washing machine.

We purchased a top of the line, state of the art Maytag washer and dryer Neptune. The fill valve failed twice, flooding the first floor and the big storage room below. Thank God we were here! Now the thing halts mid-cycle and won't continue. The repairmen both said the design is messed up and they hate to work on the Neptunes.

I asked a simple question online to see the location of the lint trap on my washer, I had read my manual and could find nothing about the lint trap, and to get a simple answer as to location, they wanted to be paid $30.00, I don't want them to come and show me just a simple answer as to where I could find it. It should be in the owner's manual but it isn't

We purchased a home one year ago. It has all Maytag appliances that were anywhere from one year old to two years old. The Neptune LE washer is not working as of today. This washer is supposed to be the top of the line, and because it is almost three years old, it is no longer under warranty. This washer will fill with water but does not spin or rinse the clothes. We paid a lot for this home and were so happy to get appliances that were all practically new.

Now, we refused to have a repairman come and charge us lots of money to fix a washer that should not be broken. I have had washers run for 15 years and that was when I was washing clothes for 6 people, including cloth diapers for triplets! I will not buy any Maytag appliances. I will be getting an Amana or a Sears brand. Please, no one go buy a Maytag appliance.

The Maytag Neptune TL washing machine has always been extremely loud! It smells awful and now our clothes too! I have found mold in the washer and cannot get it all out even with bleach. My children are extremely allergic to mold and they have had problems because of this. I am very disappointed in this washer and find it sad that no kind of action has taken place to help people who have bought them.

This is just a heads up to anyone thinking about purchasing the front loading Maytag Neptune washer and dryer. We spent $1900.00 on these machines and have had nothing but trouble from them. I will never purchase a Maytag or now, Whirlpool appliance again.

As to the rating above, if I could post negative 150 stars I would. I have spent as much in repairs as the new dryer cost.

In 2007, we bought a Maytag Neptune Washer Dryer Combo from Lowes. By 2008, the washer started stopping operation at every rinse setting, requiring someone to constantly monitor the machine to assure that the button was pushed to fulfill the entire cycle. We called a repair company and were told that the machine was shutting down because the screen in the water intake was getting clogged with debris and was making the machine feel that the water was shutting off. Thus, according to the repair man, the machine was shutting itself off. He showed me how to clean the screens in the intake line and charged me about $150 for the service call. Within a week the machine was doing the same thing again. I pulled out the screens and they were clean. We continued to "watch over" the washer whenever it was doing the wash and continued to push the button to restart the machine. We live in a very rural area and there are really no repair services available without paying enormous fees just to get them to make a call and the wait is often more than a week.

Shortly after the intake incomplete cycle problem, the washing machine stopped getting the water out of the clothes in the spin cycle, forcing us to wring out the clothes before putting them in the dryer. Then we noticed that the washer was leaking from the bottom rear all over our hardwood flooring. We went out and bought a new washer dryer based on reading consumer reports.

The cost to replace this piece of crap from Maytag was in excess of $1600. We are only in this house part of the year so this Maytag product not only did not work very well over the short time that we owned it, but it was only being used for a few months out of the year. We have since learned that there was a class action suit over this product line and would like to know how to join the suit. We are so far out in the woods that we will not get our new washer / dryer until some 2 weeks out from our purchase. We have spent nearly $3,000 since 2008 on washer dryers, an average of $1,000 a year.

We purchased our Maytag Neptune washer and dryer in 2006. Months after our purchase, we tried every HE detergent we could find to see if our towels would smell fresh. Nothing we have tried has worked. I just went to Maytag's web site. I found out there was a recall on this washing machine due to the mold on the door gasket. Why didn't they send me a recall notice so this could be corrected with a refund or something?

Washer broke in February of 2011. No parts available for repair, Whirlpool replaced washer after 4 weeks. This washer broke in July 2011. No parts are available for repair until August 17th.

We bought a Maytag Neptune Washer and from day one in 7/10/2004, we have had trouble with the washer and Sears.

First, it stopped working within eight months after we paid over 1300 for washer and master protection agreement. We called over and over from that day and was told we didn't show in their system as owning one and that we didn't get the master protection agreement. This went on and on until they finally told us on 8/2010 that they finally did find us in the system and that the agreement had ended a year before and would send someone (that was on 8/31/10) to do the washer. After having sat for almost six years, it reset itself and worked that day. I told the guy from A&E that it was the computer but that wasn't what he replaced so the washer went right back on in a month.

So we had to save to have someone else come out from A&E to charge us 143.10 to say it would cost a total of 310.51 for the computer and that it probably wouldn't work for too long.

I have a fairly new washer Maytag model #MHWE500VW serial #CSY0303991. I need Part # W10415587 doesnt excist for my washing machine anymore. Its been on backorder since Apr-May 2011. Maytag/GE insists that they are not responsible. As long as they can say "backorder" technically they are not liable for anything and dont really care that me the customer is having a problem and they Blatantly refuse to even investigate.

I spoke with a GE supervisor just today and she basically told me "won't help you" because my appliance is out of warrenty. And she explained to my that my complaint will go into a file that no one will ever see. I searched the internet only to find hundred of other consumers are waiting for this same part. I've called distributors & manufactuers. Same answer, backorder. My warrenty people are trying very hard to help me but again Maytag/GE refuse to help. Very dissappointed with this company. Wont be purchasing Maytag/GE products again. Wheres that guy in the commercial with nothing to do when you need him??

I am PISSED off at Maytag products in general. First I buy a washer and dryer from a Maytag store-buy a 12 year warranty. Call in for repairs - Maytag and A & E say I have no coverage. Now I am getting bills to pay for coverage on both because the form says my coverage ends this December 2011. I buy a Maytag dishwasher and its the one that catches fire. I get the rebate of 250 for buying the more expensive one - but am still out 500 dollars. Installation was bad by contractors from Lowes - just called that in to have it reinstalled. AND THE MOST RECENT IS THE FRENCH DOOR REFRIGERATOR I BOUGHT 9/4/2010. IT STARTED ACTING UP AROUND CHRISTMAS TIME - WEIRD NOISES, WOULDN'T MAKE ICE - I AM SO BUSY WITH MY MOM I DON'T CALL IT IN UNTIL JUN 25TH AND THE REPAIR PERSON SAYS IT IS UNREPAIRABLE AND HAS INTERNAL DAMAGE TO THE WIRES.

On May 11, 2010, I purchased a Maytag washing machine from Lowe's. On June 22, 2011, the machine wouldn't empty out on the rinse cycle. Lowe's was called as the machine was only one month out of warranty. They dispatched Appliance Plus for a service call which would be $80.00 just to diagnose the problem. It turns out the machine needs three parts - a timer, an ATC switch, and a rinse switch. All totaled, this will add up to over $300.00, plus the $80.00 for the service call.

Appliance Plus tried to contact Whirlpool to see if Whirlpool would at least pay for parts, being it was only one month out of warranty. The answer took 5 days and the request was denied. I was told I should contact Lowe's Service Advantage and maybe they could contact Whirlpool for a special consideration, again, being it was only one month out of warranty. I made the call and they said to give them two business days turn-around for an answer. On June 30th, Lowe's said Whirlpool was looking for the serial number and I provided it. They told me to give them another 2 business days turn-around. On July 3rd, I again called Lowe's and they informed me that they still hadn't heard from Whirlpool. Finally, on July 7th, I received a call from Lowe's saying Whirlpool denied the request.

There is a rubber cover over a button that keeps falling behind the panel. The washer was bought in May 2011. I've had 2 repairmen out the last time to put some tape over the back side. I didn't pay for a new washer to be held with tape. Also, you dump the laundry detergent in the bottom of washer, then put your clothes and the shut the lid then start it. It was one of the new washers that save on water. What about my clothes that lie on the detergent? I wish I would have gone with an old fashion one.

I've had my Maytag Neptune since 2004 and had mold problem but no one sent me a check for $500.

How do I go about getting some compensation? I thought the smell was because my husband was in construction.

im very upset & frustated with the company maytag has always been a better brand . all i wanted was part of the coast of a new motore and moroeboad

We purchased a brand new Maytag washer in September 2010 from Home Depot. We also purchased the extended warranty since we plan on keeping our appliances for as long as possible. It worked fine for about 5 months. The spin cycle gradually began to get louder and louder until it became virtually impossible to hear anyone talk over the noise. I contacted Whirlpool/Maytag and scheduled an appointment under the 1 yr manufacturer's warranty. The warranty repair company came out, spent about one minute checking out the spin cycle, and knew exactly what the problem was. It is apparently a common issue, and the entire tub as well as 2 other parts must be replaced.

As it turns out, one of the parts is on backorder and the scheduled shipping date is July1. Of course this may be bumped back as well. In the meantime, my washer continues to get louder and louder and now sounds like parts are coming off. I honestly do not believe that it will work for the next 3 weeks while I wait for parts. I have a family of 6 and having clothes to wash every single day. The part about this that is the most ridiculous? It is going to cost Whirlpool/Maytag over $1000 to repair a washer that cost us $750. If I cannot get this resolved quickly, I will never buy a Whirlpool appliance again.

I have to constantly clean mold out of washer, and the dryer will only work on "regular." And the dial won't turn; it's stuck. But it will turn itself on. So the clothes stink and smell like mold. And the dryer stops before clothes are dry or gets real hot and runs for 108 minutes.

I purchased a Neptune front load washer model# mah8700aa and have had to replace the drain pump numerous times and now have to replace it again. This pump retails for $200.00 + at retail stores but after some searching online, I have found it at $120.00. This is due to coins being sucked into the pump, why wouldn't these idiots put in a screen to stop that from happening. I am sick of paying for new pumps and will never purchase another Maytag product again.

so there is not a lot of washing done. When I called Whirlpool's 800 number, I waited for 45 minutes to talk to someone. This would be the last time that I will purchase a Whirlpool/ Maytag product.

If you're looking to buy a Maytag washer, don't do it. We purchased our washer on 1/26/09 and we are currently waiting for the 4th drum/bearing assembly to be replaced. It is on back order until 5/13/2011. We have been waiting since 4/1/2011. We called Maytag and basically got the too bad for you. I was informed that since we purchased the extended warranty, it is not their problem anymore. It is the problem of the service company. I asked several times why they did not back their name. The CS rep made it perfectly clear it was not their issue. They have horrible customer service and even worse product!

My color clothes comes out with a bad odor. The spin cycle knots on a full cycle. My husband and I paid over $2,000.00 for the set. I am very displeased with the product. I would prefer another washer and dryer. The smell do not come out of your clothes.

After purchasing the Maytag Centennial Washer and Electric Dryer pair back in December of 2009, we have had nothing but consistent problems with the washer. There were constant vibration and movement during the "spin" cycle and excess lint left on the clothing after the washing was complete. After several visits by Maytag (Whirlpool) service personnel, the results were the same. The washer vibrates and walks all over the place during the spin cycle. We were told that there was nothing that could be done to resolve our problems. We have decided that we will never purchase a product made by The Whirlpool Corporation again after dealing with their customer service and the people sent to our home to fix the problem that we complained about.

My Maytag washer broke again (it is a common thing), and Maytag sent a team to fix it. They were unable to fix it because they said the repairs were too expensive. I was not allowed to discuss this with Maytag's claims department as no consumers are allowed to interface with that department. It took over a week for the service provider and claims department to approve the repair, and now I am told it is perfectly reasonable for a consumer to wait anywhere from 30-60 days for parts.

I am still waiting and still without a washer, and Maytag refuses to do anything to help me. I will never purchase a Maytag product again and suggest others beware.

We purchased the 5.0 cu ft Maytag Bravos washer January 2, 2011. The unit was delivered and installed three weeks later. This is not the steam washer. The machine tangles clothing into such a mess everything has to be put in the dryer prior to hanging up to dry. Even with the use of pre-treatment many stains remain on our clothing and there are pin holes in cotton garments. This washer is now leaving what appears to be a streak of rust on our clothing. Lowe's has contracted with a service company in our area to look at the washer, they are coming Thursday. I am extremely dissatisfied with this washer and would never purchase a Maytag product again.

Washing machines built these days, which have to live up to governmental restrictions on water usage, aren't worth the price you could get for scrap metal for them. I've owned a Maytag front loader for 5 years and spent more than it is worth to fix it on multiple occasions. It doesn't work well anyway. There is no way any modern day washing machine will ever work as well as older units because of governmental water restriction laws. It's absolutely ridiculous.

The Bravo series washer knots every item into a tangled mess and the dryer is unable to get the wrinkles out and takes 2-3 cycles to get the clothes dry.

Bought new Maytag in Dec 2009. During 1st year in warranty, had to have pump, coupling and motor replaced. Now 3 months after warranty expired, the transmission drive shaft is toast. Would cost more than I paid for washer to repair. Maytag nor home depot will do anything about it. Never buy another Maytag!

This is the worst washer I have ever owned. This washer will not stay level. I've had an appliance installer to come out and level this washer. It bounces all over the place. We have put a level on this washer and it shows its level but it still goes all over the place. If you don't put any clothes in, it will work fine. But I would never buy another product like this. I have always been please with Maytag. But I think it's time to switch to some manufacturer that doesn't use Maytag products.

There was no physical damage, except the aggravation of dealing with a product that cost lots of money, but not worth fifty cents.

I purchased a new Maytag washer six months ago and it broke on 2/11/11. I called the 1-800 number for Maytag to have it repaired as it was still under warranty on 2/12/11. They were closed and I could not report it until 2/14/11, a Monday. That day, they scheduled a repair for the first available, which was Tuesday, 2/15/11, with Shelton Service Co. in Tulsa. They came out on 2/15/11 and said that they needed to order a part which was a new control panel as the one on it had gone out after six months. They were supposed to come out on Saturday as that would give them time to get the part in and install it. They also wanted me to have someone to help them move the dryer off the top of the washer as they were stackable and I had paid extra to have it installed on top of the washer.

My husband and I were not able to lift the dryer so we asked the company if they could hire someone to help them. They said that they could not. I told them that I would ask my adult sons to help but they could not take off work--but they were off on Saturday. This is why the repairman said that he could come out on Saturday so that my sons could help him lift the dryer off the washer to repair it. On Saturday, 2/19/11, the repair company called and said that the part (from Dallas, TX, they said) did not come in and they would have to reschedule. They rescheduled for Wednesday, 2/23/11, as they said that was the soonest that they could reschedule for.

That morning of 2/23/11, the repairman said that he needed for our sons to be there to lift the dryer off the washer and he scheduled us for the last appointment of the day so that our sons could come after work at 5:00. He came at 6:00 PM, and installed the new control panel. It did not repair the washer. At this point, the washing machine had water standing in it for a week and a half. When he got the door open, it smelled so bad it took your breath away. I asked him to drain the water. He could not because the new part would not fix it. He said that he needed to call the Maytag tech line and they were closed at that time. But he would call us the following day, 2/23/11, and would come back out and fix it.

He did not call back by 2:00 PM the following day so I called him on his cell phone as he had given it to me. He said that he was in Bartlesville, OK, and was going to call me when he got back to town. He said that the Tech line told him that the control panel, the new part he had installed, must be defective! (I purchased a Maytag brand specifically and paid more for it because I thought that they had dependable products. Now, the new part is defective as well as the original part on the washer. Do they not test the parts before they send them out?) He said that he had ordered a new part from Dallas just like the one he had installed and that it would not take a very long time to come in. He thought that he would have it by Friday, 2/25/11, and he would put us on his schedule so that we would not have to wait any longer and could repair it by then.

The afternoon of Friday, 2/25/11, I began calling the repairman on his cell phone as I had contacted him by that number previously. I only got his voice mail and left him three messages to call me and let me know what was going on with my repair. He did not call back on either of the three messages. Today, Monday, 2/28/11, I called the 1-800 number for Maytag repair and told them that I wanted them to send someone out today to repair my washer. This is the most expensive washer they make. It is a front loader with steam. They offered to send out a different company to repair it but they could not come out until Tuesday, 3/1/11. They could not guarantee that the new company would not have to order the part and it would take longer.

At this point, this washing machine has been sitting in my house full of dirty stinky water and my whole house smells! In addition to that, it is molding the washing machine so that if they are ever able to repair it, it will have mold in it and cause the clothing to stink. I asked Maytag to bring me another washing machine or fix that one today. I do not think that I was being unreasonable. They would not do it, but offered to extend my warranty for six more months. I asked to speak to a supervisor and was transferred to one. She called Shelton service company in Tulsa and was told that they had not ordered the part until Friday, 2/25/11, even though the previous one had failed to fix the washer on 2/23/11.

She then told me that when the repair company got the part, they would come out on Monday, 3/7/11, to install it and that was the soonest that they could come out. I again asked for them to replace the washer. She said that they could not and again, offered to extend the warranty for six more months. I am worried that this machine is a lemon since they tried to repair it and the brand new part was defective. I am not sure that it was defective, but I think that they are just telling me that because they do not know how to fix it. Even if they do repair it, the awful smell will never come out of this. They refused to do anything. I want to know about the lemon law in Oklahoma. Is there anything you can do to help me or do I have to hire an attorney?

Five years ago, we purchased a Maytag top of the line washer and dryer. The washer has been nothing but trouble. It is a front load washer that has been involved in a class action lawsuit. We have put up with the black mold embedded in the washer drum seal. Also, the washer has shredded some clothes that got wedged between the door and the spinning drum. We have been putting up with these problems for years. Recently, the washer flooded our laundry room. I inspected the door and the drum abraded through the plastic in the door, causing all the door water to leak on the floor. I called Maytag and of course, they were of no help. This is obviously a design flaw and potentially a new problem with this series of washers. I recommend those who have the Neptune model to inspect the under surface of the door as this may be worn. This may save you from flooding your floor! We spent over $1200 for this washer and it only lasted 5 years. We will never buy Maytag again because they don't stand behind their products even if they know that they have designed a lemon.

I am writing this on behalf of my 80 yr. old in-laws. They purchased this washer and dryer new from Home Depot and have had constant problems. The washer had draining and rotating problems while the dryer has had several parts replaced like the drum and belt pulley. Both items have been worked on numerous times and took close to 2 weeks before anything gets fixed. When I called and complained, I was told that on the new extended warranty it has only happened once even though it happened 3 to 4 times on the previous warranty. I really feel this is taking advantage of the elderly and not standing behind your product. These two items should have been replaced a long time ago. I have been a long time customer of your products and after my experience with customer service for my in-laws at this point, I cant say I will ever purchase another product of yours again.

We bought a Maytag Neptune Top loader in 2005. We have had nothing but problems. The first year, the LED panel went out. Under warranty, we still had to pay for service call. Over the next three years, we replaced three door locks (more service calls). Now it is completely broke and needs a new clutch. This repair will cost over $300. I am not throwing any more money at this machine. Is there a "lemon" law that would apply?

This is more of a product complaint regarding the Maytag Bravos washers/dryers. I purchased the set in the summer of 2010 after a fairly extensive product review online. I guess I should have given more weight to the individuals who indicated the issues with the product. Because the majority of the reviews were positive or mostly positive, I went with this product. However, some of the reviews I read indicated that the washer was rough on clothes (I agree) and that the washer balled up the clothes into tight wads producing many wrinkles (it does).

Some of the reviews also indicated that the dryer takes a long time to dry (it does) and that it does not get out the wrinkles that the washer causes. Unfortunately, though the pair may be energy/water efficient, I wish I could get my old washer and dryer back. This pair is such a huge disappointment and not worth the substantial expense (at $1,700) compared to an average washer and dryer. Since I kept my old pair for 14+ years, I will probably resign myself to being stuck with these machines for some time to come. My suggestion is try another make/model--don't go with Bravos!

I purchased a new 4000 Maytag high efficiency washer and dryer in September 2010. High efficiency is a joke. The washer does not do a good job of cleaning, and when the load is done, the clothes are twisted all up with each other. It is terrible. The dryer takes much more time than my old dryer, so I do not see these as high efficiency, but poor results and perhaps lower water usage with not very clean loads. I am very upset with this purchase. The total for my washer and dryer was $2,294.00 which is not exactly inexpensive!

This supposed "Centennial" top-loading washing machine was purchased from Home Depot on 10/28/2007. Since that time, the timer, which controls the machine's progress through the cycles, broke down on 1/18/2008. We had it replaced. This same part broke down again on 5/28/2010. We had the timer replaced a second time. On 1/14/2011, this same part has broken down for a third time. Clearly this part is defective. How do we get Maytag (now owned by Whirlpool) to either fix this washer permanently or refund the money paid for this useless machine?

I purchased a Maytag washer and dryer about two and a half years ago, which I also purchased warranties to protect my new appliances. After a year, the dryer stopped working and it took me many months to receive a replacement after it was coded as unrepairable. My first washer with the set flooded my house straight out of the box after hook up, causing great damage.

Maytag would not do a thing. I returned the washer to the retailer and this washer has been repaired numerous times, with the next repair estimating 700 to 800 dollars. The machine flooded my house yesterday and warranty is not responding. They explained three criteria for replacing a machine.

3) If the parts are to costly (which repeats #2). Well, after previous service calls, and the next estimated service call, it is then the machine is selling for and with three deliveries of parts that have been delivered broken (delaying repair for three months), it seems to me that the numbers well exceeds the replacement cost of the machine.

I spoke to the warranty department and they refused to allow me to speak to a supervisor and refuse to replace my machine, and stated that I will just have to wait until a part shows up without being broken for repairs. They are also not responsible for the damage to my house that this machine has caused for the second time. Can anyone tell where to go from here?

My husband and I purchased a Maytag Neptune washer and dryer in Oct. 2005. The washing machine is shot. The repairman told us that the bearing assembly and seal along with the stabilizer for the drum need to be replaced. The repairs would cost more than the $700 we spent on the washer. I spoke with Maytag. All they could do was offer an apology. Needed to vent my frustration of spending so much money and in a little over five years having to replace an appliance that we thought would last 10 years. We will never purchase Maytags again. Maytag MAH5500BWW serial ##B6749379GT

I purchased a Maytag front-loader washer and dryer for $2400 4 years ago. An absolute lemon. I had to spend another $650.00 in repairs and recently both washer and dryer just went out. What junk. How does a company get away with things like this? They have hundreds, if not thousands of complaints against them. This caused consistent loss of money, excessive waste of energy and poor clothing wash.

I bought a Maytag Epic Z Washer MHWZ400TQ a little more than 2 years ago on this Black Friday. Its outer white holding tube broke at where the motor mounts so water leak out. Because the washer is in a small washer/dryer room so I can only take front lower panel off to view inside. It is out of warranty, but I still called Maytag customer service because it is clearly a problem with design, manufacture, workmanship, and/or the quality of material used. But the so-called corporate level supervisor was so impatient he almost shouted at me and only offered 75% off on parts and has to be ordered by myself. I don't think I am going to repair it myself or spend that kind of money to repair it. I videotaped the leak and I am going to post it on YouTube so anyone who's interested can see it.

We Purchased Maytag Neptune Clothes Washer and Dryer. We noticed an odor in the wash and in our towels. It got worse when the cloths would get warm. We reported it to a local certified repair shop. They said we need to purchase tablets. We did and still had odor. We purchased new towels, clothes and bedding. The new items began to smell after a couple of washes. The odor got worse.

I took the washer apart and found the most disgusting amount of mold and sold scum build up in all the black rubber hoses and the most mold and scum on the arm that holds the Stainless Steel drum in. We get about 5 lbs of mold and scum out. We in our family were getting sick on a regular basis. Colds and sinus problems. When relatives and our grandchildren stayed with us they also experienced sinus issues. We believe this is a direct cause from the clothes, bedding and towels being washed in this disgusting mold. How would the owners of Maytag like for their families to be exposed to this mold or the moldy clothing they prospered from. This is a crime and they should have to pay.

I had a Maytag washer for 27 years. The transmission started to leak, so we bought a new Centennial Washer in Nov. 18, 2008. On Nov. 27, 2010, transmission on new washer has locked up and will not agitate. Maytag says they will pay for half the parts. Either we spend the money to fix the current machine or we pay about the same amount or slightly more to buy a new washer.

I have a Maytag Washer that has been serviced over 4 times for the same problem, the water doesn't spin out. The first time it was still under partial warranty. They replaced the transmission and it cost us about $300 it would have been over $600 if it had not been under warranty. I purchased an extended warranty, I had a general service on it earlier this year, covered under the warranty. They replaced some gasket or rubber belt covered under the extended warranty. Next, in August/September, the same problem again this time it was the motor, it burnt out. The first appointment, they called at around 4pm after I had been waiting for them all afternoon, the usual they will be there between noon and 4pm. Well, they over booked or it took the service person too long and they couldn't make it that day and had to reschedule. Got another appointment for a couple of days later and they showed up this time.

They replaced the motor at no charge, covered under the purchased warranty. It would have cost several hundred otherwise. Ever since this was replaced I have smelt a burning plastic smell. At first, I thought it was just something burning off the new motor and would stop after it had been used a few times, it didn't. Now, it's doing it again, it won't spin the water out. This time, we had an appointment for the Monday afternoon before Thanksgiving. They again had a problem and called at around 4pm saying the service person wouldn't be there and we would need to re-schedule the appointment for a week later! I explained to them in no uncertain terms this was unacceptable and was able to get another appointment for Wednesday afternoon with a Master Tech person.

Well, that person said that it was the electronics that controlled the washer and he didn't know why they replaced the other parts and didn't replace this. He had to order the part which since it was the day before Thanksgiving wouldn't be placed until Friday. We couldn't re-schedule the appointment until the part arrived at our house! In this day and age you'd think that they would be able to know when the part would arrive since they were placing the order! We will never buy another Maytag appliance. Right now, we have the washer and dryer plus a stove, microwave and dishwasher.

The dishwasher is one of the models on the recall and that took me 4 days to report it to them. I tried online and kept getting bumped out. I called the number on the notice and kept getting transferred and then the line was dropped or it wouldn't connect to anyone. I finally called the Maytag sales customer service and they helped me get it recorded and an appointment to get it fixed.

I have a Maytag Washer that has been serviced over 4 times for the same problem, the water doesn't spin out. The 1st time, it was still under partial warranty. They replaced the transmission and it cost us about $300. It would have been over $600 if it had not been under warranty. I purchased an extended warranty, I had a general service on it earlier this year, covered under the warranty. They replaced some gasket or rubber belt covered under the extended warranty. Next, in August/September, the same problem again, this time it was the motor, it burnt out.

The 1st appointment they called at around 4pm after I had been waiting for them all afternoon, the usual they will be there between noon and 4pm. Well, they over booked or it took the service person too long and they couldn't make it that day and had to reschedule. Got another appointment for a couple of days later & they showed up this time.

They replaced the motor at no charge, covered under the purchased warranty. It would have cost several hundred otherwise. Ever since this was replaced, I have smelt a burning plastic smell. At first, I thought it was just something burning off the new motor and would stop after it had been used a few times, it didn't. Now it's doing it again, it won't spin the water out. This time we had an appointment for the Monday afternoon before Thanksgiving. They again had a problem and called at around 4pm saying the service person wouldn't be there and we would need to re-schedule the appointment for a week later! I explained to them in no uncertain terms this was unacceptable and was able to get another appointment for Wednesday afternoon with a Master Tech person.

Well, that person said that it was the electronics that controlled the washer and he didn't know why they replaced the other parts and didn't replace this. He had to order the part which since it was the day before Thanksgiving wouldn't be placed until Friday. We couldn't re-schedule the appointment until the part arrived at our house! In this day and age you'd think that they would be able to know when the part would arrive since they were placing the order! We will never buy another Maytag appliance.

Right now, we have the washer and dryer plus a stove, microwave and dishwasher. The dishwasher is one of the models on the recall and that took me 4 days to report it to them. I tried online and kept getting bumped out. I called the number on the notice and kept getting transferred and then the line was dropped or it wouldn't connect to anyone. I finally called the Maytag sales customer service and they helped me get it recorded and an appointment to get it fixed.

I bought a Maytag Bravo Quiet Series 300 washer and I am very disappointed. It does not wash the clothes and stains do not disappear. I have always heard that Maytag was the best. I guess that was before. I am stuck with this machine for the next 5 - 8 years.

I bought a Maytag Legacy washing machine MTW5770TQ in December 2007. The last month it became very noisy and now leaks. Warranty is only for a year. Guess it only costs me $150 a year to wash the clothes. Gosh that is less than $3 a week what a deal. Instead of throwing good money after bad I will forgo the repair and buy another washing machine. It won't be a Maytag. I really think Maytag could tighten up their engineering so that the failures could occur the day after the warranty expires instead of waiting another two years. If you are going to buy Maytag be warned.

I purchased my Maytag Atlantis set at Best Buy in 2002. First of all, the washer needed over 5 repairs in the first 2 years and after the 5th repair, they gave me a new one due to the contract warranty with Best Buy. Now the new washer has a rusted lid and I'm very meticulous with my appliance and wipe them down on a regular basis and it's still rusted. Oh yes, one of the problems was that the washing machine flooded my laundry room, kitchen, and dining room which is behind the laundry room completely!

My machine is moldy inside too and smells bad. Now for the dryer, well that thing has had the repairman here 4 times with the motor timer going out and now it just went out again. So my husband has to go buy the 100 dollar part and fix it himself. I had a Kenmore for 30 years and got rid of it because it was ugly. Boy, do I wish I had the ugly machine back now. Ugly is Maytag units!

I am a single mother with four children. This is not an opinion, this is a fact. I purchased the matching pair of the Maytag Neptune washer and dryer, washer model no. MAH8700AWW and dryer model no. MDE9700AYW. To start, my washer makes my clothes smell like mold, and I have to put it on spin cycle a few times to get it to spin out all the water left in my family's clothes. And as for my dryer, the drum has been replaced. (The weld on the seam was bad and it split.) Less then 6 months later, the thermostat went. I had it Fixed. Now the front display panel is bad. I purchased this set because I wanted a worry free washer and dryer that I could depend on. And by the way, did everyone notice that the little Maytag man isn't sitting around doing nothing on commercials any more because he is at my house repairing my washer and dryer. Sorry, a little humor. If not, I would sit and cry. Please notify me by phone or address.

I have bought a new Maytag washer and dryer from Home Depot in Nov. 2009. I picked it up in Dec. 2009. Around Aug. 2010, I started to have major problems with the washer and dryer. I have been in constant contact with Maytag and lately, even their corporate office. It is almost 3 months later and I still can't get the items repaired.

My 18-month-old Maytag Bravos automatic washer model # MVWB700VQ1/serial # CY0670250 started leaking water. I found that the plastic liner had cracked in many spots after 18 months of use.

I purchased a Maytag Neptune Washer LED Touchpad controls, 800 rpm Spin on 1/28/06. it was delivered on 2/2/06. In October 2010, the machine would stop spinning when 8-9 minutes remained in the cycle, or with only 1 minute left. I was able to then, stop and restart the machine, to finish the cycle. However, in November, the same problem occurred again, which i was not able to correct. A repairman came from the above store and noted the struts were very worn, the control panel was overheating, and the pump was wearing out. The cost for these repairs were estimated at $866.77. Occasional heavy loads were done with this machine, but essentially, normal washes for two people. Needless to say, we are upset and disgusted, that this machine only lasted over four years. We thought Maytag was rated as the best. As retirees, do we pay this huge repair cost or purchase a new machine?

I purchased a Maytag Neptune Washer LED Touchpad control, 800-rpm spin on 1/28/06 which was delivered on 2/2/06. In October 2010, the machine would stop spinning when 8 to 9 minutes remained in the cycle or with only 1-minute left. I was able to then stop and restart the machine to finish the cycle. However in November, the same problem occurred again with not being able to correct. A repairman came from the above store and noted that the struts were much worn. The control panel was over heating and the pump was wearing out. The cost for these repairs was estimated at $866.77. Occasional heavy loads were done with this machine but essentially normal washes for two people. Needless to say, we are upset and disgusted that this machine only lasted over four years. We thought Maytag was rated as the best.

I purchased a Maytag Neptune washer model MAH5500BWW in January 2006. Every time I wash clothes, I notice a bad odor that fills the house. I have talked with Maytag and they said to buy a product called Afresh or to clean it with bleach or lime away. I have done this several times and it has not solved the problem!

I own a Maytag Ensignia washer and dryer. My first Ensignia washer left each load still dripping water. No matter how many times I pulled the clothes out and re-distributed them, they were still pretty wet at the end of the cycle. Maytag sent repairmen out twice in the first several months to fix the problem. Though I bought the machine partly because I needed a large-capacity washer (we have a large family), each repairman told me that I should not wash large loads in this machine and that I should not do frequent loads either. Each time, they would leave, telling me there was nothing wrong with my machine. I got so tired of having to take soggy clothes out, balance them and start the spin cycle again. My laundry was never finished until I had fiddled with it several times. It was especially upsetting because this is the loudest washer I've ever heard and I had to repeat the spin cycle over and over. When I finally called for another repair, Maytag replaced the washer with a new one.

I have the same problem with the new one, but to a lesser degree. The clothes are still pretty wet once the cycle finishes, but only when I wash towels or blankets are they still dripping water. The drive shaft broke on my washer shortly after I got the new machine. That's when we learned that the drive shaft is made of plastic. I asked the repairman at that time if that was common in high-capacity washers. He said only that I should not do large loads in this washer and that I should use it as infrequently as possible. I also asked if there was something wrong with the sound package, since the machine is billed as a quiet washer, but both of my Ensignia washers were so loud. He just shrugged and said there was nothing wrong with it.

I've also had trouble with the blades on the agitator/auger breaking off. I really try to keep my wash loads small so that they spin better, but even so, the blades have snapped off. I've replaced the agitator/auger unit twice now, spending about $80.00 each time. It's particularly galling to have to invest in a machine that is never going to spin my clothes very dry.

My Ensignia dryer has given me trouble as well. It began squeaking last year, but was still drying clothes. Finally, the squeaking became painful to hear and I started finding black streaks (they looked like lines from a black marker) on my laundry. My husband took it apart to see if he could fix it. We found that one of the stabilizing wheels had cracked and fallen off its axle. Since we don't have much faith in Maytag repairmen anymore, we ordered the part and fixed it. I've wondered if we could have avoided that problem if the clothes had not been so wet when they went from the washer into the dryer.

I purchased a brand new washer & dryer on August 1, 2005. Within the 1st year, the washer was making a loud noise and the bearing needed to be replaced. Since it was under warranty, I did not worry about it. Recently, this same bearing is bad again and needs to replace. I had bought an extended warranty; however, the warranty company is refusing to fix it as the repair of the item would be in excess of $800. They are offering me a settlement for a portion of the costs of a new one.

Honestly, I would expect that Maytag would stand behind their product for more than 1 year, and to have the same thing go bad that was already replaced within the 1st year of ownership is very discerning. Of course, when I contact Maytag, all they say is the item is out of warranty. Very disappointed that this company that I thought sold reputable products is like this.

My husband and I bought a house 18 years ago and it had an old washer and dryer. We decided to wait until they "died" before we bought new machines. They lasted and lasted. Finally, about two years ago, we decided to buy an energy saver washer and dryer and decided on Maytag Bravo because we thought it was the top of the line.

This washer is the biggest piece of junk and a major disappointment. I have called for service numerous times and was told by the Extended Service Plan Provider (ESPP) that it is going to take a minimum of two weeks or longer to get parts. They have replaced the drum twice in the past eight months. When I called the ESPP a few days, they told me that they cannot do anything as long as the parts are available. I was also told that Whirlpool is no longer making this product and parts will become harder to get and may take longer. I asked to speak to a manager and I was told I would have to wait up to 30 minutes before someone got on the phone. I left my name and phone number for a call back and have not received one. I'm sure the managers are very busy trying to deal with upset Maytag consumers.

I will never buy a Maytag or Whirlpool product again and trust me, I will tell anyone that will listen the same.

I purchased both a Maytag Bravos "MTW6700TQ (SN CW3370131) washer and a matching dryer (MED6600TQ, SN MW3417712) as I "thought" you had the best product on the market. Our old Maytag lasted 20 years with only on service. I have owned these less than two and am getting ready to service them again. After just 380 days I had to pay to have the washer and dryer serviced. The washer started making weird noises on spinning, leaking and the pump had to be replaced, while the dryer started displaying "AF" indicating an airflow problem, even thought the vent was clean and our house new. Well I though, ok just this once, but here it is a year later and guess what, same thing is happening again with both units! I was surprised the warranty was so short, and these are such lemons. I think I will fix them then sell them. Maytag used to mean something to me. I have posted a complaint on their site.

I replaced motor and control board because I kept getting LR which I understand means locked rotor, in the motor I assume. After replacing above components, the same LR exists still. Rotating the drum after first turning off and restarting the machine sometimes works. What can I do?

We bought a Maytag compact stackable washer and dryer in 2006. The front load washer, Model MAH 2400AWW, worked very well. We never had a problem with it, and it did a good job cleaning our clothes, until the motor burned out after only four years.

We had it in our vacation house, which was occupied, on average, only six months a year. So the actual time when it was in use was even less than four years. With parts and labor, the repair is more than half the cost of a new machine, so we are stuck with replacing it. Given that the 25-year-old Whirlpool washing machine in our year-round house is still going strong, I was surprised when the Maytag failed after such a short period of time.

There must be some design or manufacturing flaw in the Maytag, or else our machine is a lemon. The Maytag electric dryer that we bought along with the washer has never worked well. It sometimes takes more than an hour and a half to dry a small load of clothes. Sometimes the clothes are not dry after the dryer shuts off at the end of the cycle; sometimes the dryer keeps going after the clothes have dried and are quite hot; sometimes when I open the door to check if the clothes are dry, the dryer resets to the beginning of the cycle, even if the clothes are almost dry.

I neglected to get a service call for the dryer during the first year, when the warranty was still in effect, and have continued to live with the problems rather than trying to have the machine repaired. Compare the poor performance of our relatively new Maytag dryer with that of the 25-year-old Whirlpool gas dryer in our year-round house that still works as well as it always has, drying a large load of clothes in less than an hour, with a built-in moisture sensor that accurately gauges when the clothes are dry and signals the dryer the correct time to shut off.

Of course, both our Whirlpool washer and dryer have required a few service calls in the 25 years that we have had them, but neither one has required a major repair in all that time. I am shocked that today's manufacturers like Maytag are allowed to market poorly performing appliances that fail in less than five years.

Maytag Neptune purchased 2003 Motor and control board has been replaced once and now it requires it again. Machines is 7 years old. It had a class action on this mode. Never notified and now is a junk as it requires $1040 min repairs.

Bought Maytag top loader washer for my son. I have a 20 year-old Maytag washer--wonderful. This washer lasted only 2 1/2 years. Contacted Maytag on web site. Told nothing could be done. Piece of junk. Do not buy Maytag's! !

We purchased a home in March 2010 that came with a Maytag washing machine. I immediately noticed a horrible odor and what appears to be black mold on the seal inside the opening. I called customer service and explained the problem. I was told to clean out the lint that collects in the brush under the seal. I used the bleach he suggested. But the smell never went away and the mold is now very black and it is nearly impossible to be around. I just came across the information about the class action suit that was settled and had a deadline to file in 2004. Since I did not have this product until 2010, shouldn't Maytag still be responsible for fixing this problem or replacing the machine?

I bought a Maytag epic high efficiency front load washer in 2008. The washer does not clean clothes as it should, cleaning tablets must be used in it regularly or the clothes will stink. The washer door must be left open when not in use or it will mold inside. We have had trouble with drain code in washer. We are having spin problems now. I will not waste any more money on this worthless machine. When it needs repair, I will throw it away and buy another brand of regular top load washer.

In April 2005, we purchased a Neptune Maytag front loader washing machine serial # 19091151GG model # MAH55FLBWQ from Home Depot in Neptune, New Jersey. After a year, I noticed the clothing smelled like mold after every wash. I noticed that mold was growing on the gasket (gray) around the front loader door, inside of the door, and also where detergent and softener is poured into. I called the warranty people at 877-342-1446. The tech came out and cleaned the machine, and told me I had to use this product called Affresh every month, and it would solve the problem. Now they come 3 in a pack for $15.00. He also told us to us Cascade dishwashing detergent. We did everything to alleviate the mold and it does not work. I have to do a dummy load with Affresh or Cascade before I do my regular wash. The smell really never goes away. It is a moldy, mildew smell.

We paid good money for thinking the best product and got a lemon, and only to find out just this week that there was a recall, class action suit out on the Neptune front loader washers! This ended in October 2005. When I called Maytag today, they told me there was nothing they could do for me. We bought the Neptune Washer in April of 2005 and did not receive any claim form. Austin informed me that Maytag did not get our paperwork about buying this machine till October 2005.

So why then, knowing that there was a recall and class action suit? Were they allowed to sell these lemons to the public! Austin, the Maytag supervisor, said my model number was not listed in the class action suit, but my serial number ending in GG is! We were taken advantage of. They never fixed the problem to begin with. They kept selling washing machines with the same problems! This is not fair. Please help me. The history of this machine is tied into my other phone number **.

My Maytag Atlantis model # mav8600aww has been nothing but trouble. Just before the factory warranty expired, it started leaking water from the bottom. I had the drain pump replaced at no cost. Less than 2 years later, I had to replace it again at my cost. The washer will not spin out without manually resetting the timer to spin. After I bought mine, my son bought a model mav3600aww and he has had worse luck than I did. His quit spinning out and 2 days ago, it started grinding and was emitting a burnt wire smell. I tore it apart and found the drive motor frozen, in our opinion not worth fixing.

Out of curiosity, I took the timer out of his machine which is now at the curb for trash pick-up. I took it apart to see if I could figure out why it would not spin out. I found a plastic follower that rides on the timer spool broken and suspect that the same thing is wrong with mine. I can't believe that Maytag has not stepped up and made this right with consumers. I will never make the mistake of buying another Maytag, and I'm sure my son won't either.

I purchased a Maytag washer at Home Depot and had a problem with coins getting into the motor and cracking the housing. Calls to Maytag and Home depot were of no help. I created a solution that works for very little money. Don't throw away your washer! Go to my website and learn how to repair this problem.

Coins and paper clips can find their way to the pump and prevent it from working or damaging the pump. The first time I found a large paper clip that was wedged in the pump preventing it from turning. I also found several coins in the hose attached to the pump. Repaired myself, pretty easy to do. Later heard rattling, found coin in pump and it had broken one for the plastic fins on the pump. Ordered new pump online, reinstalled. Have had to take the pump out several times to get coins out of it. Bad design, coins or other objects in the tub should never be able to make it out of the tub. Maytag should provide a fix! This is my first front loader. Never had this problem with an upright.

The clothes washer overflew on Friday 10/8/2010. As a consequence, the hardwood floors in the guest bedroom, breakfast nook, kitchen and family room were destroyed. In addition, the water leaked through the ceiling into the basement and damaged the basement ceilings and carpeted floor. It was a major stress and distress for us. I was home when this damage happened and hence could contain it to this level. If not, the damages could have been a lot more. We had water emergency experts come and take a look. The hardwood floors need to completely be replaced, the ceiling has to be cut open to check for moisture and put back, and the carpet in the basement needs to be replaced. We are planning to submit this claim through insurance.

I called and ask for some help in fixing my Maytag washer (model PAVT234AWW).The person I talked to transferred me to a tech whom I don't have a name. I asked him where it says the motor on my washer says it needs oiled on a periodical time. He said I don't know. I told him that the motor froze up and that it only needed oiled. His reply, "Why don't you buy a new motor? That will take care of the problem of the pulley wearing out to!"

This lead into a discussion of the problem that is apparent to all Maytag washers of this type. I have also had a problem of the machine walking with an off balanced load. Not much of a fix for that also. I have bought a different brand as a result of all the grief off this machine. I always looked up to a name like Maytag but not anymore.

I bought a Maytag Centenial-Commercial technology washer in May of 2009. Since I bought it, I was not happy with the way it washes. The lint is all over the clothes, the quality of washing is awful, and even with the second rinse on. The clothes looked dirty. I called Maytag, which sent a technician over. He did nothing to the washer due to the fact that everything is electronic. So I am stuck with an over $550 faulty washer that is good only to be thrown in the garbage. I am very disappointed with the quality of Maytag products. I need to replace the washer.

I read the crummy reviews on the Bravo's Washer and did all my homework. The owner of a well known and respected appliance store here told me the reviews were wrong and it was a great set.

It is true it knots the clothes in little balls and the dryer does nothing but set the wrinkles. We look like we are wearing dirty clothes. My salesman told me to put little groups of clothes around the area where the agitator is and I did but it does not help. Because the clothes have no water to cover them there is no room to swish they just ball up.

The best I have found is to do the hand wash load and put the spin on the least amount of spin but that means all my clothes are washed on the same cycle. It is very disappointing. In addition to that my machine started making a very loud sound like something was hitting the drum. I called the repairman and he literally took apart the machine and found nothing. It was not making noise when I left but we had it on a light load and he didn't listen to the whole cycle.

The very next load, I tried bulky on my first try. A single blanket. It was not off on the spin or anything, but immediately when it was filling and then the drum was moving it began to make this banging noise. The washer is located downstairs and while we had a movie in upstairs my husband asked me, "What is that awful noise?" I have another appointment for Friday which I believe to be a waste of time.

I am considering filing a small claims action if the store does not let me get something else. I will never buy another Maytag. The dryer is ok, not great. The steam function is nothing like I thought. It heats the dryer up for 4 minutes which pretty much will set any wrinkle, this is without steam. Steam comes out for a few minutes but really does not work for one item. It just makes the dryer wet inside and if too many items, the steam will just settle on the item closest to the one tiny steam sprayer on the inside of the dryer. Its a waste of $2000 in my opinion. I am a consumer advisor for the county of San Luis Obispo and feel like I should have taken my own advice and listened to the bad experiences others had, they were not lying.

I have a 2.5 year old washing machine that has failed. The replacement parts cost more than the actual machine itself and Maytag offered a 25% discount which still makes a brand new machine more cost effective. Plus who knows if the machine will work effectively even after I spend all this money. I feel that they need to help me purchase a new one and help me out with 50% of the cost.

Maytag Neptune Washer was junk. Maytag dishwasher lasted over ten years. Go figure like going to Vegas. Every manufacturer has complaints. My Whirlpool electronic control dishwasher was a POS, but the range and refrigerator has lasted like tanks. It's a **shoot. Good Luck.

Imagine, a Maytag washer that can't fill with water, no way to override load sensory? I need a washer that can fill for what I choose to put in. I would like to be able to have a tub fool of water that I can dye, soak, etc. Not always putting in dry fabric to be dribbled on the spun, then dribbled. This just allows for dyes to fun. So for my quilting business, nothing can be pre-washed/dye set. I hate this machine. The guys at Lowe's lied and said it would. I hate Maytag. I hate Lowe's.

I spend a lot of time and money at the laudrymat. The fabric that has been ruined/is ruined. This has been a serious hassle and expense to my business. And to top it off the four month old Bravos dryer is making terrible noises and the felt rim keeps falling out and needs a service call, which brings me back to hating Maytag and Lowe's.

We purchased a Maytag washer model no. SAV515DEWW approximately 6-7 years ago. We experienced the problem of the washer walking all over the floor, but that problem was resolved. It is now so loud in the spin cycle that it can be heard throughout the entire house. It sounds like bad bearings. The repairman said the washer is completely worn out. He is a reputable repairman and didn't charge for the service call and recommended that we buy a new washer. It is ridiculous for the machine to wear out so soon since there are two people living here and we do an average of 4 loads a week! We are extremely dissatisfied with the performance of this machine since our previous Maytag lasted for 25 years with almost no problems.

I purchased a Neptune top loading washer about 5 or 6.years ago. I had the computer go just after the first year. Now the bottom of the washer was leaking so I called a repair place for advice and spent $100 for parts this time. The washer now looks perfect, but caused more waste for our landfills. The tub seal is leaking and spraying water onto the pulley, which.has probably ruined the floor and wall in our laundry room. The parts will run $430 to $1000. What a waste and I thought we were buying top of the line. Our house is damaged and I have wasted money on parts and now spending $800 for a new washer. What a rip off.

Purchased a Maytag front load washer about a year ago with extended service plan. Shortly after purchase, the bearings in the wash machine went bad and it took the repair people almost 2 weeks to fix it. Last month, the machine started making noise again and it took them over a week to get here for the repair on the machine. After the people left, the washer started dumping water on the floor so I called the service number and was told it would be a week before they sent another tech out to look at it and it was just a loose connection.

I decided to remove the front cover to see if it was just a clamp that needed tightened up and found that the rear tub they installed in the machine had a huge piece missing out of the side. The missing pieces were not in the machine and there was no way the installers didn't see this huge chunk and crack in the tub. I called the service center again to be told they would send someone out next week and that after the tech looked to see that the part was broke, only he could order the replacement parts. They would then set another date in a week to two weeks for the parts to be put on. I told the guy they should just replace the machine or get the guys that put the broken parts in out here to fix this thing and he just laughed and said "that's not how things are done".

So after all this, I called Maytag at 800-688-9900 and was told after the products are purchased, it's not Maytag's problem but the service contract's problem. I was then told Maytag makes the best products on the market and when I pointed out the thousands of complaints on the Internet I was told that's just people's opinions and has nothing to do with the quality of Maytag.

Bottom line is they won't do a dang thing about this junk washing machine or the substandard service you get from A&E. I would never advise anyone to purchase this junk from Maytag.

Purchased a Maytag Bravo washer and dryer. Have had for 3 years and they have be broke more than they work. The washer door lock had to be fixed before I could use the washer after it was delivered. Not willing to help at all.

My Maytag front loading washing machine has the worst mold problem and stinks. I have to leave the door open all the time and it still gets mold. I paid a large amount of money several years back for this machine and it's terrible. Model #MAH5500BWW, serial #98820811AV.

My wife was washing clothes in the Maytag washer, model MTW5740TQ0. She called me downstairs saying water was leaking from the bottom of the washer. When I got to the washer, water was streaming out from under the washer. I touched the washer to try and see where the water was coming from and received a strong shock which knocked me off the washer.

The washer continued to leak the entire water load onto my floor. I unplugged the washer from the power and examined the washer to see where it was leaking. I tipped the washer up and found a 1 to 1.5 inch tear in the bottom of the plastic tub approx. 2 inches inches from the electric drive motor. There was water all over the motor and the electrical contacts around the tub.

This washer is only 2 yrs.4 months old and the water tub should not be failing. I believe there is a defect with this tub and it is very hazardous. All I was told was if I didn't have an extended warranty, they would give me 25% off the parts and I would have to pay the labor. I refused their offer as I will not pay for defective material/workmanship and advised them someone was going to be hurt to this defect, to no avail.

I had purchased a washing machine from your company 15 years ago from Singapore. Currently, I am in Pakistan, and the machine seems to be malfunctioning. It takes in water and starts washing but while rotating the clothes, water starts to seep out of the lid from all directions. I have contacted several technicians but no one seems to be able to resolve the problem. Kindly guide me as to how this problem can be solved. Thank you.

I purchased a Maytag Dishwasher, model #MDB7601AWQ, in 2006, for over $500. I purchased a Maytag because I have always had good luck with them, and told they were the best. The dishwasher stopped working over a year ago. The control panel has shorted out, but apparently the part costs over $100, and even more for a service call. I have contacted Maytag several times about this, without any satisfaction.

This dishwasher is part of the most recent recall that Maytag is having, but the recall has nothing to do with the issue that I am having. Because of the recall, I was offered either a $150 or $250 rebate. if I purchase certain model numbers. Of course these particular models are over $500, so this new dishwasher will still cost me over $300. Either way, I can not win. I was even told by a Maytag repair person that there should have been a recall on the problem that I am having with my dishwasher, because it is quite common, and very costly to repair.

Maytag is forcing the consumer to: a) Purchase a more expensive product from them b) sink a lot of money into a product that I no longer have confidence in or c) fill our landfills with junky appliances. I will never buy another Maytag product. I have lost all confidence in their company, which is unfortunate because I have had other Maytag appliances in the past, and have been happy with them. Unfortunately, Maytag is not the company they once were. I still have not resolved the problem, nor have I decided what I am going to do. Unfortunately, in this economy, I don't have an extra $300 to purchase or repair a new appliance. It will cost me over $300 to purchase a new Maytag with the rebate offered, or it will cost me over $300 to purchase a new part and have it installed. A crazy amount of money for a product that only lasted me a little over 3 years, that I originally paid over $500. for.

I purchased a Maytag washer and dryer from Home Depot. I have had it for 2 month. Out of the 2 months, the washer has broke down 4 times (same problem no water). I had asked them if they had any recalls on this part. They claim they have not. They said they would replace it. I have been waiting 2 more weeks and have not heard one thing. I have lost money taking off work to meet the service people. It has cost me money at laundry mats (and no one will listen at Maytag). It's like they don't even care. I have lost approx. $500 in work loss and laundry mat money. This has been a tremendous stress on my wife and I and cost us big time. I will never purchase another Maytag appliance again.

I purchased the Maytag washer this spring. It cost much more than I intended to spend, but it was supposed to be energy efficient, etc. My complaint about this model is, it was very poorly designed. The dispenser for dispensing the fabric softener is in the center of the dasher. When the wash cycle is over and it spins the water out, the centrifugal force spins out your fabric softener, after that it goes through the rinse. Now the fabric softener has never interacted with your clothes. Putting in fabric softener is like throwing the baby out with the bath water. The clothes don't smell good and are not soft.

I don't necessarily expect any kind of resolution to this, but I think the public should be informed of this crazy design. If someone would not know, this is happening, they are spending money for softener that is a total waste. I do not like this washer. A repair man told me this is the way it is supposed to operate. I had him out one day after it was delivered to my house.

I have the Maytag Neptune washer. It is 2 years old. About 5 months ago, it started shaking and jumping all over the place (off balance) so I called a repair man after fighting with it for a few months. I was told that Maytag had a problem with the control board. The repair man did get Maytag to replace it even though it had just gone out of warranty (1 year warranty for an item costing this much seems a little lousy).

The washer worked fine for about 60 days, then started shutting off at the rinse cycle and throwing up an error code. I called the repair man back and was told that it was the board (that he had just put in) so I called Maytag and was told that the board only had a 30-day warranty and it would be $300. After searching the internet ,I have found that that is a very common problem with this washer.

I thought Maytag was supposed to be the best. I will not fix the washer. And I will never buy anything with the name Maytag on it. I will also tell everyone I come in contact with about their lousy product and customer service.

I have the Neptune washer, it was purchased in 2005. It had the smell, and would run and then just keep cycling at 21 minutes. It is now making a sound like a jet is taking off. I was not aware of the recall and was never informed. Now it still stinks, making clothes smell, and the noise is beyond bearable. All indications are this is a $600 repair. I have already spent $300 over the years and now I am screwed and do not know what to do.

The F1 button goes off 3-4 times each and every time I try to do a load, causing me to have to restart it. It even goes off during the cycle and then I don't even know what cycles it had been through. I request that Maytag pay for the repair since I have noticed on the internet that many people are complaining about the same thing, so it must be a defect in the merchandise. I will not pay any attorney fees!

I purchased the Maytag Bravos Washer/Dryer combo about one year ago. I had a Neptune series before purchasing this set. I was very pleased for the first 11 months until I opened the dryer door one day. This is the new steam version with water inlet. The dryer was completely full of water. Not just a little but about two inches. Maytag just left for the 4th time to address this issue. Still not repaired. Their repairman is now saying it is our issue because we live in a two-story house and the duct vent is too long not allowing enough moisture to escape. A bunch of crock. They still have not replaced the inlet steam valve as I think it is leaking. His response is, "Well, I hooked up my laptop and it is opening and closing." How about is the cheap teflon "Made in China" leaking. Very frustrated with an expensive piece of junk at this point. Trip #5 coming up.

This is about our Maytag Bravos Model MVWB400VQO with SN:CW3770762. We purchased this washer on 11/10/2008. The washer began making loud noises. The serviceman advises that the bearing on the bottom of the drum is bad. The drum bearing is a total combination. He knew prior to coming out the most likely cause of our problem, because this is a recurring problem with the model Maytag washer. The parts to repair this machine are on back order for approximately 2 months. The cost to repair is: $84.00 service charge; $253.39 parts; $160.00 labor. The total cost is $497.39 to repair versus buying a new washer for $800.00. We paid $800.00 on 11/10/2008.

In 1999 I called about mold on my Neptune washer made by Maytag. I was told all front loaders don't drain and have mildew. I thought okay doesn't sound right. Now I see in 2005 a lawsuit was settled and I wasn't notified. I had sent my cards in but when you call the Maytag numbers, they have no records of my registration and my dealer never sent a notice. After 30yrs of purchasing my appliances from these people, you think they might care about their customers. Who got my refund or free repair vouchers? Was it my trusted appliance dealer?

Purchased a new Maytag washer. My fourth such machine after 54 years of marriage. I was always so happy with my previous machines, but this one is a huge disappointment! It is noisy, inefficient and very poorly engineered. The bleach dispenser is on the right-hand front of the tub! Most people are right-handed and so are loading the clothes from the right-hand side, which means that your are pulling the clothes across the bleach dispenser. I wipe it off after pouring the bleach in, but it has still ruined two nice items, removing color from them. Also, I don't like having to put the detergent in the washer before adding the clothing. I sometimes find the powder not dissolved as it sits on the bottom of the tub. Sometimes, I also want to add other items to the load after it has started and according to your instructions this fouls up the washing process. The whole machine seems "tinny" and a large disappointment.

My last Maytag washer lasted 20 years! I will be surprised if this one lasts 5! Go back to the drawing board engineering staff.

Physical damage: 2 ruined shirts (previously in excellent condition).

I have been doing laundry for over forty years. I raised 9 children including a profoundly disabled child with extreme laundry/sanitary needs. I bought this Maytag Bravos, top of the line machine, paying more for it than for all of the other machines I have had put together. I hate this new technology. My large sheets ball up because of no agitator. Some parts of the fabric only get sprinkled with water, never submerged. I have ran large sheet sets through more than once because of these problems. This is not saving water or energy. I hate this machine more with every month that passes. This new technology you have come up with is a great idea in theory. Now, find someone who has been doing dirty laundry for many years to test your new ideas the next time.

Trust me, all the claims made by the wonderful new liquid detergents are just as bogus as your machine's ability to depend on them to do so. Just wetting fabric a little, pouring on some magic liquid detergent and then rinsing does not get stains out. Nice idea, but not real. I spent $1200 on a machine that does not get most of the dirty clothes cleaned. It has twisted and torn some items and causes some wrinkles from the extreme wringing cycle to be permanent unless ironed with linen heat and spray. Also, I must now send our thin quilts out for cleaning. The machine just balls them up in the washer. It looks like a giant mushroom when I opened the lid and the inside is still soapy. They wash well in my cheaper, but old Kenmore. This is **. Now, I have to have them dry cleaned. What is wrong with this picture!

We purchased Maytag Washer Model #MAV6451AGW two years ago. We continued complaining to the dealer about the machine. It rips the clothes, its inside is rough, the top holes are rough. After ruining a number of clothes, the dealer, upon consultation with Maytag, sent a technician with a rusty replacement top. It is very dirty and suffers from the same problem. Its inside is rough and he wanted me to try it. I refused to have him replace unless he tests it with the dealer's clothes rather mine. The dealer refused to test it with his clothes and I do not have any choice, but to dump it. I wonder whether Maytag has a manufacturing problem or I just had both a lemon machine and a lemon replacement part.

Neptune TL purchased in had never worked right, never enough water to wash the clothes, we have to add water to each batch to ensure proper cleaning. Now the lock is malfunctioning, none of the efficiency of automation, no water savings as you have to add water to the wash cycle in order to get the clothes wet. Longer cycle times increased use of electricity. What used to take 30 min in a tub washer now takes an hour and ten minutes?

I purchased a Maytag washer at Home Depot in Jan the washer has to lock before it will begin washing. It is digital and will not lock. I have wash it the machine, things my pet peed on, now they are semi wet from the initial start of the washer and I cant even soak these things will waiting for repair, Maytag says they can't get anyone out here for 6 days. I think that is just not a fair waiting time.

I bought my Maytag washer on 12/9/08. I did not get the extended warranty. My last Maytag washer lasted 28 years without any problems! On 8/9/2010, when I did a load of laundry, I noticed rust along the top of the 'stainless steel' tub. I emailed Maytag customer service. My answer was they apologize for the rust. The washer was out of warranty and they could not cover the complete cost of service but offered to cover the cost of parts for the repair.

I don't think I should have to pay for Maytag using low grade stainless steel in their products. The washer cost me over $500.00 and the tub rusting out in only 1 year and 8 months is not right. I thought I paid for a quality product from a quality company.

I purchased a Dependable Care washer in 1998. Over the years I have minimal problems. I had one issue where it began to leak so I replaced the seals. No big deal. In fact all was well until a few days ago. No one would say, "Only 1 major problem in 12 years, how can you be upset?" Well here is the story.

A few days ago, I noticed that the agitator wasn't working. As far as I know it may have failed years ago. I never listened to the unit and when the top is up the agitator doesn't operate anyway. So I look on the forums to see what to troubleshoot. I ended up opening up the transmission and found that the yoke assembly was worn out where it attaches to the agitator shaft. So I figure it was a wear and tear issue and ordered the part.

It came in, I installed it and the unit agitated for about 10 seconds before it stopped. Thought I had installed it wrong, but when I opened the transmission I saw that the agitator shaft was not seated in the yoke any more. So I pushed it in and closed the unit up and then it hit me. There is nothing that is keeping the shaft in the yoke. I look at the parts list from Maytag and guess what? The manufacturers failed to install the agitator spring. Now this is not a small part and is not something that one can miss.

If it had fallen off in the transmission, the whole unit would have been shot. Without the spring the shaft has been free to move up and down since the unit was purchased. That is what ended up chewing up the end of the yoke. So I contacted Maytag (Whirlpool) and this is what they told me: 1. it worked for 12 years, so how could it be a part we failed to install. 2. You should have had a certified technician come out to do the repair (apparently the wisdom they gain being certified allows them to see parts that are missing that those of us who are not certified couldn't possibly notice). 3. No one else has ever had this problem before because we don't have any "quality" notices on this unit. Mind you that there are other threads on the internet where the user indicated that the spring was missing.

So based on the negligence of the manufacturer and the attitude of customer service, I will attempt to avoid purchasing any Maytag (and Whirlpool and their affiliates) products in the future. I will also tell my story to anyone who will listen. About $150 in repairs, but that is not the point. This is out and out negligence on a manufacturer. Just because it doesn't cause physical injury doesn't make them any less liable for their negligence.

I purchased a Maytag washer and dryer in early 2008 and installed them in our new home. A month ago, the machine started making a loud noise during the rinse and spin cycles. After reading through the manual that came with the washer, I decided I needed to call a repair man. The repair man inspected the washer this week and discussed his previous experience with this machine. He said it is known that the tub bearings last about 2 to 3 years, which is the problem. He said he would have to take the machine to his shop to repair it because it would have to be broken down to get to the area that needs repairing and it would take about 6 hours. The cost is at least $200.

The repair man also told me that this would be a recurring repair and I should expect it to last about 3 years. My husband called Maytag to discuss this matter. Of course, the warranty is expired, so we will have to bear the cost. We were offered a 25% discount on the parts. I am shocked that I will have to spend this kind of money on what I consider a new washing machine that I paid $800 for just a little over 2 years ago. The economic damage that has resulted is the large repair bill that I will incur to have this washer repaired. I understand the cost of upkeep and repairs and expect that as an appliance ages, but this machine should perform longer than 2 years before major expense is incurred.

I purchased a Maytag Neptune washer and dryer in February 27, 2001 at Lowe's in Round Rock TX. I never knew there was a recall until now. The washer creates mold around in the front but I just assumed it was part of the way it was made and never paid attention. I would just make sure I cleaned it. Now the washer is making a loud noise that sounds like a jet when it's in the spinning cycle. I will learn my lesson and make sure I don't replace it with a Maytag.

I just wanted Maytag to know, I purchased a washer, a Maytag. I always wanted a Maytag, because I thought Maytag was the best. I had a Whirlpool for 20 years. It was a hell of a good run. When I finally needed a new washer, I decided on a Maytag. Well needless to say, I was very disappointed. My Whirlpool was a lot better. This washer doesn't clean well and there is lint on all my clothes. Again, very unhappy. Thank you for listening. Next time, I won't get a Maytag.

Maytag made a defective front loading washing machine, the MAH5500BWW. We bought ours in October of 2001 at Home Depot and it immediately started to smell when we washed clothes. And when we investigated, we could hear water sloshing when the machine was not in use. That water sat in the bottom of the machine and mildewed and caused mold to form on the rubber seal of the washer and made our clothes smell. We called and had a repair person out twice with no improvement. And finally, this week we went to Home Depot to get a new washing machine and they told us that there was a recall. We never got that recall notice and we checked with two other friends that didn't get it either. And now it is supposedly too late. I can't understand why they can get away with not contacting so many people.

I purchased a Maytag Washer and Dryer in Nov.2008. I have had 5 service calls on this washer all five of them occurred during the one year warranty period and the one problem (huge chip inside tub) still exist currently. Maytag sent a warranty renewal form July 3, 2010. I in turned called them and ask them why would they send this out when they did not even honor the one year warranty. The customer service agent informed me that my warranty had expired and that this was only a renewal. I informed her about the 5th service call being unresolved she put me on hold and transferred me to another Dept. The lady that I spoke with finally agreed to purchase me a new tub but I would have to pay $95.00 for the installation. The repair man came out and said he could order the part but to call Maytag back and see if they would pay for the installation being that he was suppose to have taken care of this also on the last service call but they would not authorize (Maytag) it.

This was a sales finance, one year same as cash through CitiFinancial. I was making regular monthly payments but I stop making them after having gone to the Dealer (Queen City TV and Appliance) no help, calling Maytag and being given the run around such as offering me another washer for $385.00 and continuing to make payments on the defective one. Calling the financing company and told in so many words we need our money no matter if washer is working or not. I told them I would not continue to make any more payments until this was resolved. This has caused me a lot of physical agony due to having to wash clothes at the local Laundromat because I am not suppose to lift anything (clothes baskets) over 10 lbs due to severe carpel tunnel in both my hands, and has affected my credit as well in a negative way.

I bought the Maytag legacy series washer in 2007 from home depot. First, the tub was cracked. they replaced that. The next one, the timer switch went out 2 times in 2 years and here we are 3 years later and the repair is for a motor too much money Maytag was not very helpful with that offered 50% off of parts bought through them so it was $100 and the cost of labor too much money very disappointed with the Maytag brand paid extra for it thinking it would last now. I have to get another washer for the cost to fix this one or I could get a new one and it definitely wont be a Maytag.

I purchased a Maytag Bravo from Home Depot in October 2009, and from day one, there was a clunking sound. I called Whirlpool/Maytag that day, and under warranty (even though it is a day old); they had to send someone out. This took a week. Now it is past my warranty time with Home Depot (HD told me to call WP) to get this replaced and the serviceman came out, stood for 3 minutes and diagnosed nothing and left. Thirty minutes later, it made the noise again. I called again and we scheduled another serviceman (this one took the time to look over it). He had to replace the motor. It's still making noise, this time he replaced all the parts. I complained to Whirlpool that this is a DUD, probably a random occurrence and I got it. Will they replace it? Oh, no.

So now it is 8 months later, and as predicted, it is broken. So I do get a new machine, but it has taken over 4 weeks to replace it. I am following up in all levels, but no one is willing to see this all through. I am being penalized for being the "unlucky one". They won't even reimburse me for going to the laundry mat (I have small kids who have accidents and now a skin virus). This is a $1000 machine with good reviews, why can't they make it right without rudeness and with support and follow up? I cry every time I talk with them.

I'm out of $150 for outside laundry services (so far), got a mildew smell in my house for the broken washer still sits, my kids have skin virus which requires washing sheets regularly, and they will only reimburse $75 even with receipts.

I bought a Maytag high efficiency Washer and Dryer that cost me over $2,000 just over a year ago. I contacted the Maytag service department and they said that nothing was wrong with the product and that was the way it works. The washer doesn't rinse or spin if you put more than one towel. They're 6 people in the house so I would have to wash 6 times a day 1 towel plus clothes to just be able to have clean towel. I don't understand how energy efficient can this product be if you have to use it so many times. The dryer can only be used once a day because it's not meant to handle heavy loads. So the bottom line is that I was trying to be environmentally friendly and I was lead to buy the HE washer/dryer and now I feel that I have been cheated.

Maytag model MVWC300VW1 single speed washer. The agitation speed is too fast and would tear clothing. I traded it for a two speed machine Model MVWC 500VW1. It started agitating at the same high speed and then shift to the slower speed. This fixed the tearing problem, but for large items like bedsheets, it would twist them into a rope. After two service calls, I was told that they worked as designed. I would pay to get my 40-year-old real Maytag back. It cost me approximately $400.00 and two months of aggravation. I'm disgusted with Maytag/Whirlpool for not being able to copy an old design that worked.

I purchased a washer from Lowe's (the store will not take the product back). It has broke down 2 times within 9 months. Of course Maytag will not replace it, they want to send a technician out to half repair it again until the warranty expires I'm sure. On top of that, the technician called to reschedule the appointment for a week after I placed my service call. This is very aggravating and someone needs to come up with a better process! I will never purchase another Maytag appliance and I will certainly spread the word to my family and friends.

Since we've purchased our Maytag washer, we have had nothing but problems with it. Since day 1, it has jumped across the floor. It shakes so hard that it has ripped the flooring and cracked the dry wall in the laundry room. We have had it serviced several times, and I believe I have spent more on service fees and purchasing additional parts than what I probably purchased the machine for originally.

Each time that it has been "fixed," it returns to its usual behavior a few days after. Its latest issue is that now the machine has "locked" us out. The door won't open! We have tried unplugging it, turning it off, trying to start a new cycle....nothing works. And unfortunately, the wet clothes that are in there will probably be ruined by the time the service technician can come. They couldn't get here for another 2 days.

It is really unfortunate to spend hard-earned money on a product we thought had a great reputation. But it is the biggest "lemon" we have ever purchased. The sad thing is that we had an old top-loading machine that worked perfectly fine, but which we got rid of, so that we could "go green" and buy something newer that used less water and energy.

Twisted, sour-smelling clothes, when Neptune Topload worked, but now washing machine doesn't pump out water at all. Our clothes are sour-smelling, and still dirty after washing twice, & pump went out. 2 years after purchasing this machine, and now It doesn't work at all . I had to buy another machine to wash my laundry.

In July 2009 I purchased a brand new Maytag 3000 washer. Early June 2010, it stopped working so I called Maytag customer service department and they arranged for a factory repairman to come out and check it. It turned out that the water valve regulator and the drum bearings went bad in less than a year. In other words, the entire washer has to be rebuilt. I would have to say that this washer is junk, something that I would have never thought Maytag would make. If Maytag continues making junk like this, they've lost me as a customer.

This is the second Maytag washer I have owned. The first one had the same problem and was told by Sears that this would not happen again. I purchased it on December 2007 and had to replace the lid in 2008 from rust. They are stored indoors and if you look under the top of the washer, it has rust also.

I contacted Maytag and asked to speak to someone about washers and rust and was told that there was no one to speak to. They did however tell me that it was out of warranty but would replace again. Why can't they make one that I have to keep replacing the lids. As I stated, they are kept indoors in my kitchen area and should not be rusting.

I would like someone to look at it and see that they are taken cared of and should not be rusting; it gets rust on my clothes.

I purchased a Maytag Legacy about 8 years ago. I had the first Maytag one week and they had to come and get it. It turned out to be a Lemon. Everything went wrong with it. They brought me another one, same model that worked for 8 years but would not hold the water when soaking clothes. Instead the water would flow out the bottom of the washer and flood the laundry room over and over. There was a loud roaring noise when it would go into the spin cycle. Well, yesterday after the service man spent two hours on it, checking it out, my home owners insurance decided that it wasn't worth fixing. They decided that it would cost more in labor and parts than it would to buy a new washer.

The reason I'm writing this to the Maytag Company is because of growing up. Maytag was always the brand that stood out amongst the rest of the brands, the elite washer. But after two Maytags that I have had now, I decided Maytag washers are not what they used to be and I will never buy another one again. Two in a row is enough for me. I think your company should be aware of their products and the products' ability to perform the functions they are made to do. I'm sorry but these two' Maytag experiences have been a real let-down to me and I wanted to let you know that you should really do something about this. I'm sure that I'm not the only consumer who has complained about the washers in the past.

Now, I know why Maytag's business is losing its customers because I bought a washer two years ago and it's broken. Not only that, I called for a service and they told me that someone will be here on Saturday, 07/03/10. Nobody showed up. Shame on Maytag. Why don't they just close their business and stop making commercials? Unbelievable.

My Maytag Bravos top loading washer has ripped several loads of laundry over the past year. My first experience was that I called Maytag to make them aware of the issue, and they sent a technician out to make an assessment. The technician replaced a part in the bottom of the tub that rotates the clothes. He said that should resolve the problem. However, the problem kept occurring.

My nice sheets and towels are among the many items destroyed by this machine! I called Maytag again to let them know what happened and they scheduled a technician to come assess, again! After talking with the technician, he told me that I was responsible for payment of the service call. After hearing that, I became frustrated and called Maytag again (keep in mind, each phone call takes an average of 15 to 20 minutes). I had to talk to 3 different people and explain my disaster 3 different times.

After arguing back and forth with the consumer affair representative, Joy (who wasn't joyful at all), I was told, "Fine, we will pay for the service call, but we will not pay for anything else regarding this matter!" I then told her that the statement is incorrect, because if the technician cannot fix it, Maytag will have to replace the defective product. She then corrected herself and told me that we must wait and see what the technician says in the report. The technician came out and, of course, was not able to fix the washer and saw the damage it has caused to my clothes. He wrote a summary and submitted it. I called Maytag, and they did not receive the summary, so they asked me to call back in 24 hours.

I will be calling them tomorrow to see how it turns out and will let you know. I have a feeling that Maytag is not going to make it right and stand behind their product. They have been trying to run away from their responsibility of providing a working washing machine! It's so sad! You wonder why American companies are getting outdone by China!

I purchased a Maytag TI and right from the start I had problems. Twisted clothes and clothes not getting clean from too small amount of water. I bought the extended warrantee for which I am very grateful I had presence of mind to do. It is getting close to the warrantee expiring and the last repair guy that came out was clueless. This so called repair man acted as if he was agitated the entire time he was a my home and said it was normal for this washing machine to not use water. Not use water? I guess Maytag has gone into thinking your clothes clean. I am calling them again tomorrow and if things don't shape up I will be taking Home Depot and the warrantee repair company to small claims court. My clothes aren't clean.

We purchased a Maytag Washer and Dryer with a rebate of $175.00 the terms were met, except that the rebate package was mailed on May 31, 2010 and due to the holiday the USPS postmarked it 6-4-2010 now we receive notice from the rebate center that because of the USPS delay we will not get the rebate.

I purchased a new Maytag Washer through Loews and a 5 year warranty on the washer. When the clothes and towels and bedding were washed the agitation was so harsh it ripped the hems and seams and made new items look faded and worn out. Our clothes and towels would get tangled and caught under the agitation device and it would be very difficult to remove them from each other and even harder to remove them from the machine. There also was a problem with the warm water . To better dissolve the soap and clean our colored clothes we have used warm water for many years. However our new Maytag has hot water running onto the clothes then later the cold water comes out separately. This causes hot water to contact our bright colors causing them to fade.

We contacted the repair service and they said there was nothing they could do to change the operation of the machine as it was operating the way it was designed to. It says 3 cycle but really each cycle has the same agitation speed so we can not put anything in the gentle cycle or wash any small or medium loads in our washer due to the increased roughness when there is smaller loads.

A fabric shredding machine is not what we expected from a reputable company like Maytag, however that is what we got.

I have had to use the laundrymat for the past year and a half since I can not use my new Maytag. This has been an increased financial burden, more time consuming and defeats the entire purpose I purchased my own washera. I am not suppose to be lifting or carrying things because of heart problems and balance issues.

Some fine lingerie, towels, bedding, clothing were ruined. I purchased the Maytag Washer good faith that I could use it to wash a gentle, permanent press, and a regular wash cycle without undue damage and destruction to the items.

The agitation has only one speed: very rough

I called for repair because my washing machine was making an unfamiliar noise and after 8 visits to my home, at least 50 phone/visit hours wasted on trying to get this problem resolved, lost wages, visits to the laundromat, mold in my home due to an eventual flood and insurmountable stress, 8 weeks later, I still have no washing machine because I purchased an extended warranty.

bought a washer dryer pair from lowes july of 2007.did not get extended warranty.today found puddle of oil under washer when moved it to paint laundry room.called maytag-robot scheduled repair call.no price quote so called maytag and kept saying agent until got one.referred me to repair center-sd price service call $129 plus parts etc.called local repair people-said transmission leak $300 repair.will by a new washer instead,not maytag either.3 yrs and shot-2 people in household.i think scheduling service call by robo phone with no price for call also unfair.

The washer was purchased about 5-6 years ago. Randomly over the last year t leaves stains on our clothes-like grease marks-dark spots on the whites. Thought it was the liquid soap, changed to powder-still happens. It has ruined a few loads of laundry in the process!

I bought and matching Maytag washer and dryer on March 20 2008 they came out on January replaced a motor on the dryer, then came out once more in January. now today it will not do anything i called maytag today and they said they would not do anything, I asked them how long a dryer should last they said 9 to 11 yrs. mine lasted a little over 2 yrs They also make whirlpool and kenmore and others. They must have changed there name too ropers i guess that is who i got on the phone. out about 449.00 dollars

We had tried both a Whirlpool and Maytag Bravos Gas Dryers. Both have the same problem, wrinkled clothes! The dry sensor stops the dryer when the clothes are still damp. The dryers then go into the pause/run cycle which guarantees set wrinkles. The bell rings once when the dryer stops, if you don't hear it, wrinkles for sure! Customer NO-SERVICE suggestion is to re-wash the clothes.

we have spendt in a little over a year more in repairs than we did for our front loader. each time it takes days for repairman to arrive. same piece is broken . in mean time i must use laundry mat which also cost.. i am buying a new machine. not thiers. have also had trouble with jen aire appliances bought just after maytag bought them. ughhhhh. now i am more experienced buyer and will chose otherwise.

I paid $1150 dollars for a Neptune Maytag frontload washer about 12 years ago. We wanted to be environmentally conscientous by using less water and we wanted to buy the top of the line because we were taught to buy the best and it will last a long time. Well, besides the mold everyone complains about, it broke down 4 times. The first 3 times it cost me more than $300 to have it repaired and the 4th time, I junked it. I went to Home Depot and bought the cheapest top loader I could get and it was under $300. I told the woman not to even show me a Maytag because I'll never buy a Mayag appliance for the rest of my life. Here's the kicker....the salesman told us that Maytag had given 1000 Neptune frontloaders to a community in Ohio to get all the problems worked out of them before going to market with them. I'd like to know WHERE in Ohio?

Direct Maytag has been out of business for several years. I purchased the Neptune washer/dryer in 2004. I have no operational problems; however, the inside liner of the washer (gray rubber) has mold on it. I've tried everything to clean with no avail. I have alergies to mold and it has become most difficult to to laundry. This interior liner needs replaced. I'm out of work and can't afford a service call and repairs. Please advise on how this can be replaced at no cost to me. I've always purchased Maytag products and been very satisfied until this problem occurred.

Maytag washer (Model MAH2400AWW) has a design defect with an ongoing problem of coins and debris getting caught in the drain pump. This defect was "designed out" in newer Maytag models without a product recall or fix. After numerous correspondence I was offered a 20% discount on a washer replacement, (new cost $800+ with delivery and tax) or 50% on the defective replacement parts. Defective part replacement does not fix the problem. There is no filter or screen on this older model washer. The pump (AP4044627)is often damaged when a coins or hair pins get caught. Maytag's fix ... "Check your pockets for coins before washing cloths!"

Have a Family of 5. Spend almost 2000 dollars on a set os BRAVOS MAYTAG washer and dryer. The dryer broke 1 week after warranty expire, which it was a year. Now the washer is broken. All together I have spend over 450 on parts within a 2 year period. At least im lucky enough to work on them myself. I would not be able to pay a repair man. I remember all those commercials about the MAYTAG REPAIRMAN had nothing to do. Well anyone tha has these product knows better. Isn't that false advertisement. Before these new Maytag product I had paid 45 dollars for a washer and dryer that last me 4 years without any problems. I only replace them because they were old. How foolish of me. Never will I buy MAYTAG again.

We bought the neptune washer and dryer when they first came out over $2000.Right after the warranty expired I had to spend $350 to have a board replaced which by the way the repair man said they all had to be replaced, about 2 years ago it started another problem it would not start it would beep when the buttons were pushed after it would sit for awhile I could get it to start, now after 2 days it won't start at all, I have mold on the seal that won't come off.

The economic damage is that I paid for what was supposed to be a excellent machine,I am not wealthy so it is either pay astronomical repair bills or $1000 for another washer and how do you even sell such a item you don't.

The Maytag Bravos washer and dryer cost me almost $2,000, but do not get the clothes as clean as my old Kenmore and the dryer leave everything as wrinkled as it came out of the washer. I wasted $2,000!

The inner door on our Maytag Neptune MA 5500BWW, part #22003275, has melted from friction and left wholes in the inner door twice. Once, two years ago the inner door was replaced under warranty. Now our machine is not under warranty and the door has a whole in it again.

The part is approximately $40, with $48 shipping costs.

I bought a set of Maytag Neptune dryer and washer from Maytag. Ive only been using them for a couple of years. The dryer keeps beeping. You can press any of the buttons and it does not do anything. Every now and again, I will push a button and I can get it to start, but it is very infrequent and random. The model # is MDE5500AYW. When I called Maytag yesterday, all that they said is they can send a repair person out. From what I have read, I will either have to replace the control panel or the mother board. So, I am looking at spending between $130-350 just on the replacement part. So, right now I am going to the laundry mat.

In February 2003, we purchased brand new Maytag washer/dryer from the ABT store in Glenview, Illinois.

Since we are "empty-nesters", the weekly loads of wash are what my husband and I alone generate. I have been washing laundry for more than 40+ years, so I believe I know my way around using washers & dryers properly.

The Maytag washer we bought: Oversized capacity plus washer PAV3360 model.

The Maytag dryer we bought: Clothes Dryer Model #SDG5701AWW.

Well, after 4 service calls over the years on the washer, it finally broke down to the point it no longer made sense to pay for the costly repairs needed. At that point, the repairman told us, with the machine pulled apart, that we did not own a Maytag, we really owned an Amana product!

Meanwhile, the clothes dryer also required 4 various service calls for repairs...it is now on its "last legs" and we have been informed that this, too, is not a Maytag but an Admiral product!

All the outer branding on both machines says "Maytag" as do both product manuals included with purchase...but we have now spent more than the combined total cost of the original purchase price of these two machines in repair costs and I feel that Maytag has defrauded us, BIG TIME!

Thank you for considering our story. P.S. I do not consider ABT, the store where we bought these machines, responsible for Maytag's duplicity.

Since the first few months after purchasing the washer I have made complaint and inquires about the clothes just washed coming out smelling like mold and mildew this observation was made while leaving the front loading door open after each use. I was told (appliance world where washer was purchased) to use bleach to clean and air freshener to rectify the problem. (didn't work) Well now my complaint is with the spin cycle that doesn't work and while researching this problem I find out that there was a class action suit regarding the bad odors (never notified) and recall with model mah9700 spin cycle that sounds like my problem with mah8700. Maytag will offer no help. Clothes smell of mildew and I am about to pay for spin cycle repairs.

This is the THIRD set of MAYTAG washers and dryers I purchased from Sears. They are ALL within a 10 year period, where as the previous set from GE lasted over 10 years. Even when they know of these serious problems, they don't inform the customers of any recalls nor get the problems fixed! Sears shouldn't deal with manufacturers that don't have ANY Quality Control nor responsibility towards their products. Bad clutches, sensors, motors...etc. They should give you a spare when you buy the one set, so you can have it replaced they first time it breaks. You'd still lose, but not as badly...

I would sell it in a heartbeat if I could find someone that wanted a washing machine that doesn't clean their clothes. It saves water to the extent that it is inferior to other products and uses too much electricity since it's cycles are so long. I end up taking laundry to the local laundramat to get them clean. Thank you for providing a place for me to vent!

I purchased a Maytag Neptune TL (model #FAV6800AWW) in 2006. After only a few months of owning it the clutch was replaced. Recently we started noticing a moldy smell after washing a load of clothes. Last week I noticed oil leaking from the bottom and called the repair man only to hear that the tub needed to be replaced at a cost to me of about $500. I have read many of the same complaints from other consumers on the internet. I do know a lawsuit was recently settled on older neptune models.

I contacted the store where I purchased the machine and they directed me to whirlpool who gave me the run around. They would give me a 15% discount to buy a new maytag. I told them I do not want a new maytag and will not pay a penny more to have this one fixed. Hopefully someone can help me and hundreds of other consumers with this Maytag rip off. Thankyou.

I bought a Maytag washer and have had problems every since I bought it. The clothes don't spin most of the time .I did replace a part after one year it has started doing the same thing. Now after two years its making a clunking sound while spinning and during the wash cycle. I'm so upset I've complained to Maytag. The keep saying that they will send someone but the cost is higher than a local repair man

This is the worst washer ever.. And the sales person told me it was the best. What a joke.. I got a two year warranty with it when I got it. But seem it get no answers about fixing it. I paid about $2000 or more to get both the washer and dryer set when I got them. This was the worst investment. Do not recommend anyone to buy one of these machines.

The Maytag company that I made my purchase of a Neptune washer, dryer and refrigerator for $5000+, in 2006 has closed. I purchased the 12-year extended warranty with honest recommendation from the salesmen/owner who at this time lied about the product and any repair service. The washer has loud agitation. The clothes are dingy, smell sour after washing. The soaps, softeners and liquid or dry bleaches accumulate in the cubicles without rinsing. My sweaters have been stretched out of shape 2-3 sizes larger. The dryer has had two services and the last one declaring the dryer as non-repairable.

There have been service calls that have repaired the washer once, the dryer twice. Upon this last service call for the dryer, I received a phone message saying that the part for service was not available and I would have to purchase another dryer. I contacted a person that left the message and was told that I would receive a check for approximately $794. When I mentioned that I purchased a warranty on my dryer, I was told that I would have to purchase another warranty from wherever I made another purchase. $794 does not even come close. I am angry not only for the malfunctioning products but even more so for the salesmen/owner who lied and took off like thieves.

I purchased a Neptune TL washing machine in 05 and it has never worked well. It does not get clothes as clean as my 20 year old Kenmore did with the old fashioned agitator; my whites are all filthy looking now, right out of the washer. Worse than that, the Neptune twists all articles of clothing together so tightly, we have to unwind each piece of clothing and shake them out before we can put them in the dryer. It has stretched out many items of clothing and ruined them to the point that they cannot be worn. This washer has serious design flaws and should have been recalled. I'm stuck with mine since it has been 5 years since purchase but I hope to help someone else out by not wasting money on this washer. It is the worst I have ever seen.

At least $1,000 in ruined clothing over the past few years, and replacing of white towels over time. However, the total frustration every time I use it cannot be measured in dollars. It takes a lot of time unwinding and shaking out my laundry every single time.

I purchased the Maytag Duet Washer and Dryer in January 2010, and the washer died April 16, 2010. I had to wait 3 days to get a service person to look at it, and it was determined it needed a new tub, basket and bolt. The bolt came in right away, but the scheduled service for April 28 was cancelled, because the tub and basket were back-ordered until May 7. I went to Home Depot where the items were purchased to complain and got the parts overnighted. They arrived on April 29, and Home Depot scheduled a service with A&E to fix the washer on Friday, April 30 between 8-12pm.

At 11:20am on that Friday, I called A&E to see where the technician was, and I got the response that we were not on their schedule until May 4! They told Home Depot that they had overbooked and I had been bumped from their schedule. I had been told by A&E that this would be a 2-man job and would take close to 3 hours to fix and that they could get to me on May 4.

I called Whirlpool/Maytag to complain and spoke to Andrea who called a few service companies and got me an appointment for Saturday, May 1 with American Pride. A technician named Craig would call me in the morning and be here to fix my machine between 8-12pm. Do you think Craig called? No! At 9:30, I started calling American Pride and finally reached Tony at 11:20am. He told me that I was not on their schedule and that he actually did not have anyone named Craig working for him but he knew a Craig that worked for American Home Service and gave me their number telling that Maytag must have screwed up.

I called American Home and spoke to a receptionist who told me that I was not on their schedule and that they don't fix washers on Saturdays. I called Home Dept and spoke to Stuart who then got in touch with America Home Service and got Craig here.

The issue is that Maytag dropped the ball and did not communicate to American Services what the actual problem was with the washer, and therefore, they only sent one technician when they knew I needed 2 to fix the washer. They also gave me the wrong ** contact information. Austin, a manager from Whirlpool/Maytag offered an extended warranty and $150 money back. But who needs that! I need my washer that is 3 months old to work!

I will never buy an appliance from this company again. They don't stand by their warranty, their team does not know their asses from their elbows and blame the customer! I can't believe that with all we've been through and how patient we have been, now almost 3 weeks without a washer, that neither Home Depot or Maytag have offered to replace this machine!

When Craig arrived solo, he said he will be back on Monday with help to work on it, but he has never seen such a bad damage to a new machine and that I deserved a new one! This coming from a licensed technician who services these things all the time. We deserve a new machine and Whirlpool/Maytag's deepest apology for this tremendous inconvenience.

I am 4 months pregnant and have been hauling baskets of laundry to my neighbor's house since April 16. I have sat in for 8 hours for scheduled appointments through Maytag, waiting for a service person who never showed up! I have missed my other 2 children's school events waiting for this to be fixed, and I am sick of it!

The washer was very noisy during spin cycle, I believe. Then today, it got very loud (screeching) and started smoking. We then unplugged it. We're unable to do laundry. I can't afford to replace it.

I bought a Maytag washer and dryer in October of 2009. The washer does not get clothes clean. I have tried all different kinds of detergent but they didn't help any. They sent a repairman who said that there was nothing faulty with washer, but he said that it did not clean very well.

I have contacted them twice about my problem. They came the first time and said there was nothing wrong with it. Well, now it will not even work. I just bought this in December. Now I have to go for three days without using my washing machine. I have a total of 5 people in my house. The name Maytag has let me down big time. I wished I never bought this washing machine. The place I bought it from has been very supported but not Maytag. When you call them you might been able to understand them and you may not. I believe I have a lemon on my hands. Beware.

This machine has leaked more than three times. I might have damage to my new floor. I don't know.

I purchased my new Maytag Washer and Dryer approx 7 mos ago. Everything was fine until 1 month ago. Washer went inoperable. I called for repair and 2 days later, the repairman came, replaced the circuit board and ran through a few wash cycles and voila, it was fixed. I got home with mounds of clothes to wash, put in clothes, detergent and clorox, turned on and 1 minute later it was inoperable again. It was the same thing. I called immediately and was told I could not get an appointment for 6 days. 6 days later, my husband who works nights stayed awake and there was no repairman.

I called AE Service to see what was going on and was told the repairman showed up and ordered the part. I explained that no repairman had shown up and how did they know what the problem was if no one showed up. I was then told that there was a problem with the circuit boards and they had seen this before. So, my husband stayed awake for no one to call or come by. He is an RN in a very high volume emergency room and loss of sleep is detrimental and could cost someone a life if he is not rested.

That means at this time, it's 2 days my husband got no sleep. Three days later, the part arrived and I called to set up appointment. I was told 6 more days until someone could come by and install the part. 6 days later, the repairman showed up, again my husband stayed awake to have the washer repaired. The repairman replaced the circuit board and ran through a load of clothes before he left. All was okay. Nope, I got home and was excited to get caught up on clothes.

I put a load to wash and all was okay until it reached 18 minutes left. It got stuck and the motor was running and running and running with nothing happening. I turned the power off and still the motor continued to run. At this point, I was alone at home and afraid that it will catch fire, etc. With the washer full of water and the clothes which becomes a little heavy, I managed to pull the washer a few inches from the wall to access the plug and had to unplug to stop the motor running. This is the short version of my experience with my new Maytag washer. I have had to load up dirty clothes in my car and head to the laundromat, and beg neighbors to allow me to wash clothes. My husband has missed 3 days of sleep and this has been a horrible experience.

This is the short version of my experience. I have lost faith in Maytag and try to remind myself that it is not Lowe's fault. They carry the product and do not manufacture it. All I want is to be able to clean my dirty clothes with my new Maytag Washer. That is what I paid for and that is what I expect. I am not expecting anything else. I have been patient up until now because I know things happen. All I want is to wash my clothes. My husband has lost 3 days of necessary sleep waiting for repair. Several times they did not call. His loss of sleep can be fatal to another person when they come into the emergency room if he is not rested. If he makes a mistake, he could lose his license and then would be out of income and 18 years of a career. I have had to lose valuable time with my family to go elsewhere to wash clothes and that money has come out of my own pocket.

I purchased the Maytag Bravo in 2008. Hate it! It twists clothes and the various cycles are not correct. I talked to them and had a service call but still the same. They tell me it doesn't require as much water which worries me as it doesn't appear to be getting clothes wet enough and clean. I will never buy another Maytag product! Ruined some clothes and they are always wrinkled!

I should have complained more, the washer shakes badly. I had a Sears repairman out three times to no avail. I called Maytag and complained, but they did nothing. I finally gave up. We bought the machine in December 2006 only now decided to mention it to a Sears salesman just out of sheer disappointment not expecting anything new would happen. The salesman said that there were a lot of complaints about the Neptune series and they had given some credits on new washers. After calling the Sears 800 number, the man I talked with said it was too long since we bought the washer to do anything about it now, even though it hits the wall and damaged our floor.

I purchased a Maytag Neptune Front Load washer & dryer set. I have problems with mildew & mold growing on the door and seal between the floor and the drum. We have tried bleach diluted with water, Oxyclean, wiping it down after use and a few other products and we continue to have the problem. Water stands between these door and the drum and I also have tried leaving the door open after each use. Nothing works and I am afraid to try anything else for fear of rotting the rubber seal.

Maytag website offered a $175 rebate on Maytag washer MVWB750W. The website showed Maytag dealer locations. I ordered the model (still undelivered.). Rebate was denied as they claimed Home Depot was not a participating dealer, while the Brick was. The Brick told us they weren't able to get this model, while the Home Depot was, consequently, we ordered from Home Depot.

The washer I bought worked fine at first and then my wife kept hearing noises when on the wash cycle. All of this was after the warranty was out, so after two years the transmission locked up. I would say that this is the biggest pile of junk I have ever bought, and I will never buy a Maytag again.

The washer & dryer were purchased in 2004. We have had bleach spots appear on the colored clothes, since the first months. The clothes come out tangled and dry with a lot of wrinkles. Now for the past year, the machine will not complete a spin cycle. I get the code DC and redistribute the clothes and finally wring them out by hand.

The appliance repair told us to throw in extra towels, which does not work either. I have spent over $400 in repair bills and still have the problems. I was not notified of a lawsuit as I read about tonight in 2005. Why? My first Maytag lasted for over 30 years and this one is garbage. Is there any course of action I can take at this time? The machine is more aggravation than it is worth. Help!

I bought a Neptune washer at Home Depot in 2006 and we have the same problems that the previous model of Neptune has just settled in the class action. As far as I can tell, Maytag has not rectified the problem two years later. We should be entitled to the same treatment as the previous model owners. Please advise. We had to call the repair technician twice on the door locking mechanism and the mold stench from the washer is noticeable. We use ammonia in the rinse cycle to control it somewhat. It makes our family members sick--few of us are mold sensitive right now, partly because of continuous exposure to this unit.

I received a Maytag washer as a birthday gift from my father on April 12, 2010. The washer's timer was faulty. The wash cycle stayed on for approximately 2 hours. I then manually moved the dial to 'spin'. The machine spun for another 2 hours. I finally manually moved the dial to 'off'. I called Fry's in Roseville at 9:00 am, 12:00 pm, 2:00 pm and 4:00 pm the following day. After each call, I was assured that the manager would call me back promptly.

Nine hours later, I received a call, but not from the manager. I was told by a staff person that the manager would not be in for another 2 days. The staff person told me that the cause must be in the plumbing and that they would send a technician to fix the machine. I advised the staff person that I wanted a replacement, not a 'fix'. I was told that since the problem was probably pluming that they could not give me a replacement. I have tested the wash cycles 3 times and the dial does not move, however Frys does not believe this to be true. My father then went to Fry's to complain and about 1 hour later was advised by the (mysterious) manager that I would provide a replacement in 3 days.

My complaint is about my Maytag Neptune front loading washer Model MAH55FLBWW. We purchased this item 7 or 8 years ago after being blessed with twins. Up until March 2009, my only complaint had been the mold on the gasket -which is disgusting to say the least - and the goop build up on the soap dispenser. That all changed last March when I awoke to water standing in my laundry room, my son's bedroom, across the hall (and my new hardwood floors) into the bathroom, and into my computer room.

It cost us $1000.00 to repair the damage from the washing machine. We utilized our home warranty program and paid $60.00 for the Sears repairman to come out. His comments to my husband was that he'd never heard of this problem and had nothing in his manual to troubleshoot this problem. My husband also called Maytag who said they had received "no reports of such incidents". A water valve was changed, though we lost faith in our washing machine. About a month ago I opened the washer and saw water standing in the tub of my washer.

We've been turning the water off after each use to prevent any repeat. This morning as I was in a hurry, I started a load of laundry and left for work. When my daughter returned home this afternoon, she found water all over the laundry room. Luckily we don't believe we have the extent of the damage as we did last year but we're very upset. I have 5 family members to cloth, no usable washer, and a disappointing investment. We won't ever purchase a Maytag again!

I purchased the new Maytag Bravos series washer and dryer $1,800. The washing machine simply does not dispense enough water and hence the clothes are not clean. They get all tangled up. Apparently, the Service people that Maytag sent 'A & E Service' stated it is a software problem since the software in the control board determines the level of water needed.

The tub is huge but if there is not enough water in any of the cycles, the clothes get tangled and do not smell clean. My wife is furious to say the least! Seems like a good machine and hope Maytag -Whirlpool does address this issue. Wish we had kept the old Kenmore which had a knob and gave the person the ability to increase the water level. Have to wash each load twice and make the loads as small as possible.

I have had repairs on this washer about every 4 months for the last two years. Either its the clutch the was 3 times last year twice its the door latch. Of course, the warranty is done now. There's water all over the floor, and it won't spin. Very temperamental. This is my first Maytag, and it will be my last. My question is why weren't these machines pulled off the shelves when there was a class action suit and why weren't all the people notified of this? I purchased mine in August 2005.

What about all the people who spent $100.00 plus the extended warranty and extra service calls? Why weren't we notified or offered $1000.00 certificate for a new washer? Then when they said I would need a new tub, they were on back order; and it was decided I didn't need one. I have had nothing but trouble with this machine. I don't have over $1000.00 to spend on a washer when you sell junk.

I always wanted a Maytag, but its been a nightmare. I have had my washer/dryer less than a year and have many regrets. The washer has no lint screen so clothes are always still covered with lint or hair. I constantly have to clean it cause it grows mold,and liquid softener dispenser gets gunky. Every load I was off balances and I have to constantly rearrange. Worst washer I ever owned.The dryer does not dry clothes in one cycle. Does not filter well. Clothes sometimes have odor after drying. Find it very frustrating 2 spend as much as we did for a so called high quality set and have nothing but issues

The washing machine is 4.5 years old, 5 months out of warranty, and it was just under $1,000. I thought after research that I had the best machine. I just had to purchase a new Sears Kenmore (which my mother told me to purchase in the beginning) which is being delivered today. The Maytag didn't get all the water out and mangled my delicate and regular clothes. Now, I found out that there was a recall and class action suit, but I never received any notice.

I purchased my Maytag washer and dryer set 7/2009. I am now having my washer serviced for the third time. The first time my washer was serviced, the entire washer was torn apart and rebuild. I am very disappointed in the quality of the product and will not be recommending the Maytag brand as "the washer to buy". I purchased my washer and dryer set with the expectation that I would be buying a "good brand". If I had it to do over, I would not buy Maytag again, and if by recommendation nor will anyone I know. I have small children and a busy schedule, making another appointment that I have to be home all day is also not acceptable!

My washer stopped working and I called customer service to see if they could help me troubleshoot the problem. After talking to customer service, I discovered that Maytag had a recall on model MAH8700AWM for safety risk. I was given an email address to register for a GFCI switch, which I have not received. I called the recall center for status on the switch and I was told to call customer service for help. I called, but was told that I had to call the recall center. Maytag customer service would not help me, I was calling back and forth to recall center and customer service. I didn't get any help so I stopped calling.

We purchased the Maytag Neptune Washer and Dryer in Sept, 2005 when we bought our house. We purposely bought Maytag because we thought their appliances were top-of-the-line. We thought wrong. The washer violently spins out of control all over the place. We've tried everything, had repair people come in and we're told there's nothing wrong with it. We can't spin it on the max speed otherwise it would crash through the floor/wall. It also leaks water because it spins so violently and the clothes stink when they come out.

I've always used the HE type detergents specifically made for front loaders and never use a lot of soap. The dryer drum wheels broke and the felt came off. We're told we have to replace the entire drum ($500). We were also told that the Neptune's aren't even made by Maytag to boot! I feel we were entirely ripped off. These appliances cost over $1500 and they're only four years old! I will never buy a Maytag product again! This is a total nightmare. Our laundry room floor is getting ruined because of the violent spinning, marks on the wall/floor, water leakage on the floor, not to mention we can't afford to buy a new washer and dryer so we're screwed!

I purchased a Maytag washer/dryer set in June 2005. I have had numerous repairs on the washer and it still does not spin correctly and the only cycle that still works is the regular cycle, the others don't spin. Also the dryer stopped working altogether. I had a tech and he worked on it for 3 hours and it still does not work.

The product is rubbish. I now, for the first time with any washer, have grubby towels, underwear, and shirts. I cannot wash clean with this washer. I replaced my 10-year-old washer as it was upstairs, and I feared a leak in its aged mechanisms. I do not know how to get clean laundry now. I cover articles individually with laundry detergent in the hopes of getting them clean. Never buy Maytag again.

After 5 service calls on my brand new 10-month-old Maytag washer, I'm now being told that the drum is 'gone'. This will take two hours to be repaired. I feel I was sold a 'lemon' and I think I should get a brand new machine. I have been patient long enough. Expenses I have had to incur are Laundromat expenses and time off from work on these 6 occasions.

We purchased a Maytag Centennial Commercial Technology washer and dryer combination about a year ago. The first couple of washes, it seemed fine. Then, it got louder and louder and shook like mad. Our first servicing, they replaced just about every moving component and the clutch among other things. We were told that due to our problems, the warranty would be extended to one year from the repair date. Now we're having problems again. And when we call, one of the first things out of the mouth of whoever takes our call is a solicitation for us to buy an extended warranty. It hasn't been right even after the first servicing. I think we're entitled to it being fixed correctly or replaced. They don't want to hear about replacing it.

This time they sent another repair person who said the motor needs to be replaced without even listening to it for more than a few minutes and not even long enough to hear it change cycles. When we called to request a replacement, they sent another person to evaluate it. He said that there is nothing wrong with the machine, that they are all loud and nothing more than a piece of crap since Whirlpool took over and started putting cheap parts in them. When he reviewed the parts list from the first repair, he stated that he didn't even recognize the part numbers for the parts installed the first time.

You can hear ours over our television set turned way up. When it changes cycles, it sounds like it's coming apart. We also have to keep our loads small because the ** thing is so unbalanced. It's almost a year since we bought it and only about 4 months since the first repair. Now we're almost backed a corner to buy an extended warranty, because they're dragging their feet getting us service this time.

The attitude of the customer support call center people is atrocious also. We went to the place where we bought it to complain, also. The local Lowe's just said that the manufacturer would have to live up to the warranty. Overall, this is the worst appliance buying experience of my life. We'll never buy another appliance from Lowe's and never buy anything manufactured with a Maytag name on it or related to Whirlpool.

I bought my Neptune washer front loader in 2001. It was the second generation of front loaders. I remember early on that water was coming out the front and the rubber ring needed replacement. I didn't have any problems until year nine, where this really loud sound was happening in the final spin cycle. The repair person said it was a pulley and the internal spin loader needed replacement, which total $280.00 plus two or three hours of labor. The total would be around $500.00. I am so mad that I spent $990.00 in 2001 and the washer only lasted less than nine years. It wouldn't make any sense to have this repaired. I will never by a Maytag or Whirlpool. I have to trash my washer after nine years. The repair costs would be around $500.00.

This is about the way overpriced Neptune washer that has been trouble since we brought it home. I had Maytag service it 4x and they would not even put laundry in the washer to "test" it. The washer shook like crazy and would finish the spin cycles, leaving clothes sopping wet. It happened on all cycles with all types of loads (almost worse with smaller loads for some reason). The clothes come out wrinkled & twisted; one shirt was even ripped, it was twisted so bad. Maytag never repaired the washer and I stopped dealing with them. The washer was purchased in 2005 and now in 2010, it has to be replaced. I will never buy Maytag again. You need to file a class action for Model No. FAV6800AWW.

I bought my Maytag Neptune front loader clothes washer nearly 10 years and have not had any problems with it. That is zero breakdowns, no required repairs and zero cost of repairs. This is by far the best washer I have had the last 40 years.

The only complaint I have is that some water remains in the tub after the completion of the wash cycle. This has not caused any problems but I would like all the water to be drained from the tub at wash cycle completion. Does anyone know of a fix for this condition?

Bravo Zulu to Maytag for producing a Great Machine!

In 2005, I purchased a brand new Maytag Neptune washer and dryer. After years of problems, yesterday the washer flooded my laundry room and the dryer caught on fire. I had contacted the store where I bought them as well as the website, but they said the recall had expired. I had to have them hauled off yesterday after they damaged my house. What a nightmare. The washer had two rubber inserts and still would not drain water. I developed rashes from the laundry due to water and mold. My house almost caught on fire from the dryer. My laundry room flooded again yesterday and I had to have both the washer and dryer hauled off as junk. I bought them brand new in 2005.

We have been ripped off on Maytag washers (Neptune) 2 times. The first was the first dream set of Neptunes that rotted with mold--had two computer mother boards fry--$100 on repairs! There was problem after problem. Then, years later, they admitted to their moldy boot story so it had been replaced three times. We finally bought the new awesome Maytag Neptune 2 1/2 years ago--a washer and dryer set. They had given us a depreciated credit for the recalled mold monster.

Now, this incredible dream piece of ** sounds as if it is going to rip half of our house's foundation and crash it through the roof. It is enough to make you not want to leave the house. Come to find out it is our fault that this earth-shaking washer and dryer is going on two years and seven months after purchase. Just two adults living in this house! I have been told we used too much laundry soap. Get a clue! It is a washer so it needs soap. I am on a septic tank and I do not use too much. The repair is due to a bearing that soap bothers. Oh, boy. $1,600 for a washer that is allergic to soap--but it does not grow mold in large crops now! Hooray!

We have a Maytag Neptune washer. We have had it serviced several times. We can't use it to the fullest because the spring band that holds the rubber boot on will break. It has happened several times . They come out and just put the thin band back on and call it good. If you put too heavy of clothes in, it jumps around and moves all over the place. It moves without a full load and they tell me it's not off balance. I purchased this machine so I could wash large amounts of clothes at one time. I paid $967 for this. It is sad that I have these many problems. I purchased it on 5-30-05, back out on 8-26-08, 09-08-08, 09-13-08, 12-15-08 and 09-07-09. I would like to know if there was a recall or something that can be done on this. They came out all those times. It seems to be a product problem. Need to be made different.

I totally agree with Paula on your main page. The washer leaves my loads a tangled mess. They are so tangled up it is actually hard to separate the items. I have tried every setting, but nothing works. The dryer can't get the wrinkles out. The dryer cycles make no sense. Sometimes things are so dry, sometimes too wet. I haven't been able to be satisfied no matter what I do. I really am upset with both the washer and dryer. I can't believe they let such an inferior product go into production. I will never buy their products again.

I purchased a washing machine model # LAT2500AAe serial for $498.98. On 2/21/10, this machine not even 9 years old broke down and needed repairs costing $294.25. The Maytag washing machine I had purchased 34 years prior had very few maintenance issues, which is the reason I purchased another Maytag expecting the same reliability. Being a senior citizen on a fixed income and no COLA increase for the next 2 years by Social Security, this put me in a dire situation. I have concluded that Maytag now makes an inferior product and is lacking in quality control, therefore I will never purchase a Maytag appliance of any kind. I will tell my family, friends and neighbors to do likewise. Consequence is an excessive cost of $294.25 to repair a washing machine for a so-called bearing and having to take the monies from my food account.

I inherited both a Maytag Bravos Washer and Dryer from my father who passed away 18 months ago. He purchased both appliances brand new in October 2007, only 30 months ago. Approximately 9-12 months ago I called your company with a complaint that my clothes come out of the washer and/or dryer (not sure which one, if not both are the problem), severely wrinkled, especially pants. They come out of the wash tangled, almost in knots. Although I shake them out very well before drying, have reduced the size of my loads, made adjustments to water temperatures and remove them from the machines within an hour or two completion time, maximum, etc...Nothing has changed. I'm very particular with my laundry and also hate to have to iron so this issue is a major problem for me.

The rep I spoke to last year suggested I make the above adjustments to eliminate or at least improve this problem. I've tried it all to no avail. Today I spoke to Kyle and he agreed to send a trouble-shooter from A & E Appliance to my home tomorrow free of charge. I am hopeful that the machine can be repaired and if not, that Maytag will compensate me in some way, by supplying me with another appliance or via a monetary compensation.

The economic damage is simply, that my time is money and this issue costs me at least 2-3 hours of ironing each week to rectify and in many cases, even ironing can't get out the wrinkles, they are so deep and embedded in the fabric of especially jeans and cordoury's.

I've owned [Maytag] appliances in the past and they've lasted 1-2 decades with few repairs, if any. It seems as though I simply have a machine(s) that is malfunctional. I will contact you with the results of the trouble-shooter, whether the news is good or bad. I just wanted to send you this complaint so that you'd have it in writing in addition to my call to Kyle today.

I am the proud owner of a Centennial Washer made by Maytag. It is a year and a half old and already the transmission has been replaced and now I have grinding noises that sound like bearings going out. What happened to quality that Maytag brags about? Move something else to Mexico!

I purchased a Maytag Neptune front load washer and dryer set. I have had nothing but trouble with this washer from the time I first got it. I still have the washer and it's not working at this time. This washer has always shaken real bad. It bounces around on the floor. We always had to push it back to its place on the floor. It's always been very noisy when used. I thought this washer would last me at least 10-15 years. I have had this washer about 3 years I'm guessing.

Had I any money to send the washer back to Home Depot where I purchased it, I would have just to make a point. Someone always had to be home when the washer was in use lest we want water all over the floor. It cost me a lot of money to purchase and it's not worth the 3-4 thousand I spent to get to my home. Waste of my money. I don't know how many times water has ended up on my floor because of this washer shaking out of control. I don't recommend anyone purchasing this washer. I have to start all over to save money to buy another. One, I hope will be of better service to me and my family.

I just purchased the new Bravos series because of all the rave regarding the steaming refresh cycle. Well, for some reason, the washer twists everything into a giant round bundle, the clothes do not come out smelling very fresh or the whites white enough. And as far as the steam refresh dry, it's awful. It only wets the clothes and they come out wrinkled. It needs extra drying for normal load.

Maytag Neptune washer. The same problem in which a lawsuit was brought in 2004 is still happening with one bought in 2005. We have had numerous problems with the electrical parts and the drum failing and needed replacement twice with in a years time. Every time a repair man says he thinks he has fixed the problem it is not fixed. At this time we have been without a washer for 3 weeks because the A& E repairman orders parts fixes the machine, then it does not work and needs more parts. No way the drum should go bad twice in one year. It has cost us several hundreds of dollars to get our cleaning done at a wash and fold.

Maytag Ensignia Washers and Dryers are fraught with problems. After two years use purchasing them new from Sears, the drum brake on the washer failed and the dryer roller bearings and tension wheel have worn out and need replacing. My advice to anyone purchasing a new washer and dryer is to buy Whirlpool at one of the big box stores (Sears no longer stands by their products without and expensive extended warranty). Costco now includes extended warranties with the purchase price. Loss of use. Cost of repairs.

We bought our Maytag Atlantis washer in 2003. About 3 years ago, we had it serviced twice because it wouldn't agitate during washing, rinsing or spinning. Just had a very reputable service company come out this morning for the same problem. He said the transmission is gone and recommends just getting a new washer as it would cost hundreds to fix. Apparently this is a common problem because (wish I knew this 7 years ago), Maytag no longer makes washers. It has the Maytag name but all the parts are made by someone else. This washing machine is a far cry from the great Maytag I bought in 1989 and never had problems with it. The only reason I don't have that anymore is because I moved and gave the set to a friend. We'll be buying a different brand washer this weekend.

Will never buy Maytag or anything from Home Depot. Buyer beware!

I purchased a Maytag top loader washing machine less than 5 years ago. It has always had a bad odor coming from the machine when opening the lid. It stopped pumping out the water and I had a repairman come to fix it. The clutch is bad from water leaking on it, the pump is bad, and the outer tub is bad. The estimate to repair is $1100.00. I paid close to $2000.00 for this machine and it should last longer than 4 plus years. Maytag has offered a whopping 15% off the purchase of a new washer. This is not acceptable. I would think a company of this size would stand behind their products.

I bought a Cabriolet washing machine from them approximately 2 years ago. From day 10 or so, I have had many problems with it. There's a constant code that says I need a new motherboard. They have replaced the motherboard at least 3 times, once again it is giving a code that requires maintenance. I have complained about the product and asked if they could do something about maybe exchanging for a different machine. Each time they have apologized and just fixed it. I took out an extended warranty on it just to be safe. Good thing.

But now I am seeing that when that runs out, I will be screwed because I have more than used up my warranty's worth. All I can say is that I have never been so disappointed with a product as this one. The reason why I bought Maytag was because of the good name that comes from it. Needless to say I won't buy another one if this is what I get for trusting a good name. All I want is a simple washing machine that won't screw up almost every time I use it.

Do you think you could accommodate me on this. The store I bought it from has been very pleasant, they just said they won't replace it with a dependable one. I am hoping that I don't have to walk away from a brand I have always trusted. Please respond ASAP because right now I cannot use my machine once again.

I purchased a new washer 3 weeks ago and I am very disappointed with Maytag. The "automatic fill" level does not put nearly enough water into the tub to get the clothes clean. The clothes are barely covered with little room to move. The rinse cycle is the same, not enough water, and there's no way to manually add more. I'm very disappointed with the automatic fill feature.

I purchased a Maytag Neptune model MAH500BWW in late 2003. The washing machine smells of mold. I have tried everything to try to get rid of the mold growing in it and of the smell. It will not go away. My family has very bad allergy problems, and we cannot live with a washing machine like this. I have purchased so many different cleaning products to clean the washing machine, but nothing seems to help. We leave the door open after use, so it can dry out. I have had severe allergy problems from it. I have trouble breathing, and I break out in welts on my body.

Maytag is not a brand name you can trust any longer. I recently purchased a Centennial washer and dryer, and Maytag/Whirlpool should be ashamed for selling these products. My washer makes enough noise to alert the whole neighborhood when I do laundry. And the dimensions are so big that you can't buy a matching pair to fit into a closet.

I bought a Neptune Maytag top of the line washer. It always had water inside. It was weird. It worked okay for the first year but then started making noise on the spin cycle. I had a repairman out and he said the drum bearing was going out and would be at least $700.00 to fix! This is at 1 year after purchase. He said his advice would be just to use it until it breaks down. So, for the next 4 years, it was a torture but it still worked though it sounded like a freight train going through our house! So loud that you could hear it from the street with the house closed up! What a piece of junk! Now, I found out that there was a lawsuit. Maytag is a third world company now with no customer support! We tried to contact them but they never called, emailed or even gave us the courtesy and an ****!

We bought a new Maytag washer two months ago. It has stopped working twice. When I call them to get it fixed, they act like there's not a problem with the part that keeps breaking. And then I have to put up with a machine that is useless for a week or two until they fix it. But then the new part will maybe last two weeks then it starts all over. They tell me there is no problem with the new parts. But then why does it not last more than two weeks?

When I purchased the machine, they suggested using HE laundry soap, but didn't say it was a necessity. I was not always able to find the HE laundry soap and used regular laundry soap. My washer was making a terrible noise during the spin cycle -- I had a certified Maytag repairman out to look at my machine. He said it was because I had not used the HE soap exclusively, it had ruined my washer (the suds gets into the motor housing and ruins it). Cost to fix was $650 at least. I'm angry no one told me to use HE soap exclusively -- had I known, I'm sure my washer would have lasted many more years!

I bought a Maytag washer a year ago in May and now it sounds like a freight train when spinning. Two repair men have said it needs a new tub. Cost $350 or higher. One didn't do that. The second one said, he'd have to order the tub. I've had Maytag for 50 years and this is my first disappointment. Help! I need a washer that doesn't sound like a freight train going through my kitchen.

I toss junk mail and do not send info to places I am not sure of. They tell me there were lawsuit papers sent out a long time ago and I did not fill them out and so I am out of luck. I have a junky front load washing machine that sounds like it is about ready for take-off. Help, please! My old original set of Maytags were 19 years old and wonderful. This new Neptune is a piece of junk with rubber molds, etc.

I bought a Maytag Neptune model #MAH5500BWW that was part of a class action suit in 2005. I was not made aware of this at the time. My washer had been in storage for about three years. I started using it again about four months ago. Three months in, it broke down. I looked online and found out about this class action suit. I e-mailed customer service and was told it's too late. They are no longer responsible for the problem. How can this be? It was a design flaw. Apparently, customer service is not on the top of their priority list.

We bought a Maytag front loading washer at Sears in May '08. Already the bearings on the washer are gone and the estimate to fix it from Sears repair is $1200. This is a crime as we only paid $800 for it to begin with and it has only be used for 19 months. We did not have a service agreement so it cost us another $139 just to have them come look at it. Maytag should take some responsibility for producing such a lousy product. There are only two of us using this washer. I will never buy another Maytag.

We went to purchase a new washer and dryer set from Home Depot. I had printed out a model that I had previously reviewed online. The salesman talked us into a different Maytag model citing various reasons. It was more than we wanted to pay but opted to trust his advice. We spent $800 plus on this model. We had it installed at a cost by Home Depot. This was a little more than a year ago it was installed. Two months ago, it began making strange noises and the drain pan started filling with water. It is located on our second story of our home.

This week, we had a Maytag repairman come out at a $70 fee. He told us Home Depot installed the washer with zip ties still attached to the drum. He removed those and it still makes noise. He also said that Maytag discontinued this model and that we should run it with out the back on it because they tend to overheat! No explanation for the water in the drain pan either. So far nothing has been done by Maytag or Home Depot. This set is only 13 months old and we paid $800 just for the washer! Story to be continued.

This complaint is concerning Maytag Neptune washers. I have sent numerous emails to Maytag but get no response until I just happened to come upon this website. We made a large purchase four (4) years ago; it consisted of both the Maytag Neptune washer and dryer and a large 25 cu ft side-by-side refrigerator/freezer. My dryer works fine. The fridge works so-so. It is difficult to keep the temperature adjusted in the crisper drawers. The vegetables freeze a lot and (of course) have to then be thrown out. If I can keep the veggies from freezing, then the meat spoils in the meat drawer.

All that being said is mild compared to what I think of the clothes washer. I hate it with a passion. The engineers who designed it and also the team who accepted/approved the design to be manufactured and sold to the public all should be demoted. Ours is a home that cannot have mold or strange odors in it due to allergy related complications. There is constant mold growing in that washer. Water that doesn't drain from the door-round because it has no place to go and also around the soap/softener dispenser.

The dispenser has to be taken out constantly and scrubbed & bleached to try to keep the mold as minimal as possible. The softener dispenser is just simply a very bad design and is never completely emptied and so therefore there is a thick gooey buildup in the area. Once again, you have to keep it cleaned and scrubbed constantly. I never thought I would have to spend as much time cleaning & bleaching the washer as I do our clothes. The wrap-up is I hate it totally and I will never buy another Maytag product.

The washer is not yet 5 years old. Ipaid almost $1000 for it and it is totally gone. It has been having issues for quite some time but last week it just quit. I called service and they said it would take between $500-$600 to repair. The washer is already rusting on the inside as well as mold/mildew growing in the washing tub area (we discovered this when washer was taken apart). Serviceman told us there is a lawsuit and settlement on Neptune washers and I will have to purchase a new washer. We are retired and we don't have extra money to be spending.

Two years ago we purchased the Maytag Bravos washer dryer combo at Home Depot. We paid over $2000.00. We thought we were upgrading our wash and dryer and getting rid of the inefficient Frigidaire 15-year old pair. (Coincidently we gave that away, and it's still working!) However, the washer does stop every tenth load or so due to bunching of the clothes, causing it to be unbalanced. Now it has just stopped altogether, no more spin cycle. The service company we had out told us that it is $375.00 to replace the motor control board. It reads on the display F50 for a fault code.

We have a service repair manual from the internet instructing us how to test the components of the washer, which clearly states "that if it is not the board to continue replacing other parts until the unit works." Wow, it does not take a genius to figure this out but it does take lots of cash! Are there others with this same sort of problem? Someone told me of a recall, but all I found is the Neptune recall. Maytag told me there was only one year warranty. Hmm, you know the phrase hindsight is 20/20? Well, there would have been an extended warranty purchased. Had there been one offered to us we might have considered it.

PS: I am sure the Maytag repairman is hiring if anyone is looking for repair work and lots of it!

I purchased the new Bravo series washer and dryer. Since then, the heating aspect of the dryer has gone out every two or three months, each time resulting in multiple visits from a repair person to fix it. Everyone I've dealt with has been sympathetic. I don't believe that the Bravo series washer\dryer is a good purchase!

I purchased a Maytag Neptune TL washer and I have had more problems than it is worth with it over the years. Now it makes a huge noise when it spins. Something is wrong again. I just found out that there was a class action and people received purchase certificates of up to $1000. I was never contacted about this. I did fill out a warranty card and was never notified. I would like to receive a certificate. I have had it with this machine.

We thought we were making an educated purchase when we bought a Maytag Neptune TL FAV6800AWW washing machine on September 11, 2004 for $1000. We looked and shopped around and bought what we considered the biggest and best that we could afford at the time. We have put up with a lot from this washer--moldy smelling clothes; knotted clothes; clothes put into the washer with food crusted to it, and after it was washed, the food was still there; and we even put up with clothes coming out with dry spots on them. But this takes the cake.

Over the course of the last week, it has flooded our laundry room twice (and you can only imagine the smell of my baseboards now) and locked up several times giving me the code nF and Lr. I cannot believe that our washer only lasted six years for the price we paid for it. My parents still have the Whirlpool washer they were given (used) when they were married 26 years ago. Some of the items needing repaired are still under partial warranty, but the bigger things are not, not to mention labor.

I will not be buying Maytag again, and it's a shame that there isn't further recourse for other Neptune purchasers, since apparently, there are so many others out there having the same troubles.

I have owned my Maytag washing machine for just over 2 years. At 1 year and 11 months, the machine started making grinding noises then smelled funny and stopped agitating or spinning. I had previously owned a Maytag washer for about 12 years, which worked like a champ washing clothes for more people than are in our household now. When I called the customer service number in November 2009 to get help from Maytag, the person I spoke with was not discourteous but certainly didn't care at all about helping me. Besides the washing machine, I had bought a Maytag stove, dishwasher and refrigerator. All because of the Maytag name.

The information told to me was that since I did not have an extended service warranty, I was out of luck. When I told the person I had also bought all the other appliances too and why she went and asked someone, she then came back and said that Maytag would cover half the cost of the part. Since I was told that it was highly likely that it was the motor that had failed, I did not accept that offer as it would still involved more of an expense than I felt was fair.

I spent what was a lot of money for me on that washer and this situation was totally unexpected. I expected Maytag to stand behind their product. Ironically, my son then gave me an older model Maytag washer he was upgrading from to use and that one just flooded our home. Buying another washing machine was not an expected expense and it is affecting me economically.

I purchased a Maytag modelHAV2557AW washer in July 2005. For months, it wouldn't get all the water out of the clothes and I would have to re-spin them. I got used to that little inconvenience after calling and being told that my loads were obviously too large and off balance. Then, last month, I noticed that the washer made a terrible banging noise.

I contacted local repair shop. They told me my transmission was shot! Boy, was it. I took a look at the parts they took off. It was a mess. According to the technician, the washer was full of fabric softener that had built up. I contacted Maytag, looked up proper dispensing methods, only to discover that I have been doing everything exactly as the book stated all along. Now, I have to pay $338 to the technicians to replace my under warranty transmission.

I contacted Maytag and they told me they would not reimburse me and that I should expect some wear and tear and that they do offer a full warranty for one year. Give me a break. Duh! I asked the company if perhaps they had a defective softener dispenser and they gave me an emphatic no. "It must have been something you did, ma'am." I am in a hell of a predicament. I cannot afford a new washer because I had to pay $338 just to get this one repaired. I am so afraid that it is going to break down again. Very, very disappointed customer. I asked them to reimburse me and they told me no.

We purchased our Maytag Neptune top loader and matching dryer when we purchased a newly built home on May 5, 2005. Our washer has been a problem from day one! We've replaced rusted external parts, the detergent doesn't flush well and gets all hung up in the dispenser. Forget about the bleach and softener dispensers, they have been replaced and still don't work. I don't even bother using it anymore. Our biggest and last complaint is that the clutch and bolt underneath the drum is all rusted out and the repairman, after three visits, determined that it would be too much money to fix. After we've spend well over $700 so far on repairs to this machine that cost us $900.

We thought we were getting the best of the best! We spared no expense this time and this is what we got, a piece of junk that has cost us twice what its worth. Can anyone please let me know what to do next? The machine broke two weeks before Christmas 2009 and we just now found out after waiting for a sensor part to come in that as well as needing that the technician said it was the clutch and parts underneath that are rusted so bad that he tried to move it with his hands and it just got worse. Why is this our problem?

Why do we have to pay big bucks for a machine that didn't last five years? What is happening to our country and our businesses? I was told by three technicians to purchase a cheap $400 General Electric washer with no frills. Trust no one else. So tonight, we are going to purchase a bisque colored GE washer for $399 with no frills and trying to find the color bisque is hard enough to find a matching color to the dryer which thankfully has had not one issue.

I will never ever look at a Maytag appliance again. Please help me to figure out where I can go from here. I will be placing my old (four and a half year old) washer in my garage this weekend. I need to know what I need to do to sue the company for all my repairs and replacement. Please help!

I have a 4 year old Maytag Neptune TL (model FAV6800AWW). I paid $1200. Washer is broken and nobody (including certified Maytag repair) will (can) fix it. I just discovered there was a class action suit against Maytag on this model. Is there any recourse for me in this lawsuit?

We purchased a Neptune top load washing machine in 2004. I loved it until last week when it would no longer spin. Today the A and E repairman told me it was garbage. I paid $129 to find out the cost of the repair was going to be about $1000. The clutch was gone, the motor damaged and the mother board was fried, etc. The problem: We bought a very expensive Bosch set in 2001 that was put at the curb because we had nothing but problems with them. We went with the Maytag brand thinking we were safe. Now what should I do?!

Besides the mold problem on the door, we have had the washer stop running and the circuit board completely quit. We had the board replaced for $300. Thinking everything was OK, we went to work the washer and the board lit up and the tub filled and then everything stopped working. The service man came back and now we are told the problem we have is a bad motor and MCU board which will be another $300 plus and who knows if the piece of junk would even work with additional repairs.

The repair service offered us a credit toward a new washer of $300, but as far as I can see the issue is with Maytag's inferior products and there should be some sort of settlement we can get from the Maytag. The washer is only 6 years old. Isn't there a lemon law for appliances? I am extremely upset that the consumers are so taken advantage of. Since this happened I reviewed the consumer comments and they all seem to be the same. If there is any help out there, I would appreciate knowing about it.

We had bought the Maytag Neptune TL washer and matching dryer about 5 years ago. Our house has always smelled of mold on the lower floor and I never dreamed it was the washer. We have had other plumbing issues so I always blamed it on that.

My Neptune broke down for the third time just before Christmas and the first repair guy refused to come over the phone solely based on the name Neptune. The second guy came in and took one look at it and left, saying that he did not work on that model - even though I had told the company what model I had before he came.

The third guy said it needed a plastic bracket and a gasket but it would have to be removed from my home, repaired in the shop and returned. His estimate for the repair was $700. He told me to get rid of it and buy a basic Kenmore, no computers - dial only. And that is what I did. It cost $485, delivered and set up and now, my house no longer smells of mold! I have a no frills washer that works.

Imagine that! The washer has flooded my first floor and carpet area numerous times, it has caused me to haul 15+ loads at a time to the laundry mat and God only knows what kind of damage is caused by breathing in mold all these years. I wish I know about the class action lawsuit. They should have paid for a new washer for every single person that ever purchased a Neptune. I will never buy anything "Maytag" ever again.

I purchased one of the first Maytag Neptunes model #MAH3000AWW 12 years ago. I have been fighting with Maytag on this machine for the last 10-12 years. It still has an odor and my white clothes has little black spots on it when I am finished washing the clothes. This has always been the case. I shake my clothes out and hang it up to dry or put it in the dryer. I can't afford to continue buying new machines every year. The machine now just stops and will not go through the rinse cycle.

I can't even count the times I have had a repair man here to fix this damn machine. The control panel also had to be replaced. My kids have said "Mom, just buy a new machine", but I paid over $1,000 for this machine and that is the most I have ever paid for a washing machine. The place where you add the soap, bleach and softener is cracked again. I already had it replaced. I take pride in the clothes that I wash. I like my clothes to be clean. I also do not have my children at home anymore, so none of this stuff can be blamed on mishandling of the machine.

These first Neptune Machines should have been recalled from the very beginning. I read other comments regarding this machine and we are all saying the same thing. Shame on you Maytag for *** over the people. I did receive a check for $240.94 for the claim settlement. This hardly covers the grief and money I have put into this machine. The check is now expired. What can I purchase for this amount?

The sad thing is I went to the same store tonight and purchased a new machine; the only ones left are Maytag. The other brands they had are all sold. So help me God if there is anything wrong with this new machine. I will come after your company full speed ahead. I see there are lots of recalls for your products. What is the matter with you guys? Do you have no conscience? You better back your products or your company will go out of business.

I have a top loader washing machine. The tub leaks and there is mold all around the tub, it also has a mildew smell.

This washer was returned to Lowe's by the original owner. Tag on washer read "will only spin, repaired." The salesman assured me that the washer carried the one-year warranty on major parts. I purchased the washer on November 11, 2009. It stopped working on January 07, 2010. Again, it will only spin. When I contacted repair service, I was told, immediately on the phone, that the water pressure switch was the problem. The repairman told me the water switches are bad on many of this type machine. I would like to know if there is a recall because of this. I am so dissatisfied with this product. Even if it worked the way it should, the features are misleading and useless. It has a choice of heavy duty, normal, casual or delicate but it only has 2 agitator speeds. It requires you to tell the machine whether or not you've added fabric softener with every load. It has a choice of 3 soil levels which does not affect the agitator speed. It has a choice of 6 water temperatures.

The worst feature is the "automatic water level". It senses the size of the load and fills the washer accordingly. If you open the lid for any reason during the cycle, it automatically fills to capacity before continuing to agitate. For instance: if I need to add one item to the load, it automatically fills to capacity which is a waste of water. I'm hoping there is a recall on this washer so I can get rid of it without a loss. I have bought Maytag before and had good service. I even owned more than one of the old wringer washers in which the body would rust before it had any mechanical problems. I realize this is long but I am so dissatisfied with this washer. This caused waste of water resulting in higher water bill.

I guess I must be the only person that loves my Maytag Neptune washer. I had a board go out within the first year, but other than that I've had none of the issues that everyone else has had. No odor at all. My model had a feature where you were able to customize cycles and name them, i.e. Towels, Delicate, etc. No more excuses for my husband! I've had my washer since 2010, and it's just beginning to not perform well.

I purchased on April 24, 2003 and was never notified of a recall or lawsuit. I have mold and odor problem since 2007. I was told many times to just keep washing washer. But mold and odor just keeps getting worse. We have purchased new towels and clothes several times because of odor.

I finally went online on January 5, 2010 and found out about a class action suit. I phoned Maytag and got no help other than to just keep washing washer. Do I have any recourse against Sears or Maytag? Please help! We have spent over $1000 from replacing towels and wash cloths just during 2007 and 2008.

I bought the Neptune washer and dryer from Sears in 4/2002. The motherboard had to be replaced. Maytag told me they were going to send me a certificate for a Maytag appliance. They did send me the certificate. I sent in the repair receipt for reimbursement on the repair for the motherboard around $350. Then I bought a new Maytag appliance. After not hearing from Maytag on the reimbursement for the repair, I called them and they said that I did not send in the receipt by a certain date and therefore they would not honor the reimbursement. They also told me they would not reimburse me for the certificate on the new Maytag appliance I had bought. So I was out all of this money. It really bites. My Neptune machine has mold in it and I have tried bleach, but it will not come out. So now, what do I do?

We bought our first and last front-loading washing machine in April 2006. Repairs had to be made within 1 week of it being installed. For 3 1/2 years, this machine has shaken, rattled, and rolled, ripped my flooring, would not operate without a screw and duct tape holding the operation button in, leaked all over the floor. You name it, it has done it.

Repairs are cost-prohibitive, upwards of $600 to correct the broken switch. Complaints to the company have resulted in no satisfaction. I cannot believe this company is allowed to do business with all of the complaints I am reading about their products! Who is protecting the consumer?

I purchased a Neptune top load washing machine on Sept. 26, 2004 from Plass Appliances in Elmhurst for over $1,000.00. About two months ago, the unit started to stop during the final spin cycle. I had John from D&S Equipment come to repair the unit (this company was the less of two authorized Maytag repair companies in the area). Both companies have many complaints. I was told that my 5-year old washer machine was garbage, that it needed a new position sensor, a lead in the seal assembly and water is now leaking in the clutch and main bearing assembly. I should literally throw it out and buy a new machine! I was charged $65.00 for this service. I am out the price of the service call ($65.00). I have to purchase another washing machine (over $1,000.00).

In May 2003, I purchased my very first new Maytag Atlantis Washer and Dryer from Best Buy. After 6 months, the washer timer acted up and the Maytag repairman came out, he took the outer casing off and I swear the inside frame was so rusty that it looked like it had set in the ocean for 6 months. I told the repairman not to repair it as I was going to call Maytag and get a new one, as this was unacceptable to me. After all, I was brought up being brainwashed by all those Maytag repairman commercials. I was also a prior avionics corrosion control expert in the military and I knew that this corrosion had not developed over the 6 months I had owned the washer.

I contacted Maytag, explained my problem, and get this, the customer service lady tells me that she is over 60 years old and the repairman can come back out and repair it but I was in no way shape or form getting a new washer. I called the local Maytag retailer and they came out, looked at it, and got me a new washer because they could not believe it either. Jump forward 5 years, my Maytag Atlantis dryer needs a new motor. 1/4 HP 115 V Model number **** and PIN number ****. It gets better. The above washer and dryer is in my winter home that gets used about 1 month out of the year up until July of 2009. Maytag, in my opinion, is all hype and is just overall a bad, bad product with no customer support at the corporate level.

I purchased a Maytag washing machine on 12/28/01 for $999 (Model: MAH5500BWW). On 11/16/07 (six years), I had to have the lid replaced at a cost of $240 because the lid was rusted and going into the machine and on any clothing in the machine. The machine has a 10-year warranty on the lid. But, of course, I had to pay for the labor. Well, two years later (12/09), the lid needs to be replaced once again. It is rusted out the same way it was two years earlier. (I have pictures).

I feel that this is a very poor design and that Maytag should be paying the cost of the labor to replace it. I received the general email from Maytag that, "it's not their problem." I know of others that have or had the same machine and they also had the same problem. One of them just got rid of the machine and the other got her lid replaced at no charge to her. I feel that Maytag is not standing up for their products.

I now need to replace my machine and dryer (it's a pair that sits at the back of my kitchen so I have to replace both). I will not be looking at Maytag or Whirlpool for replacements. And in the future, no Maytag or Whirlpool for other appliances that will need to be replaced. My refrigerator and cook top are both Maytag, and I will find a different manufacturer to replace them.

After the first lid was replaced within two months, the motor went out of the machine. They say it has nothing to do with each other but we are not convinced of that. So to me, this machine is a money pit and I am not putting any more into it. If they will replace it at no charge to me, then do it. My clothing and whatever else is being washed, is getting rust on them. So I don't want to have to replace all our clothing and everything else that is being washed in that machine. I need to replace it soon because I am not putting any more hard-earned money into the pit.

This washing machine is terrible. I had the store come out, try to level it and whatever else they could do--and they can't fix it. Every time you wash, it ends up two feet out into the floor (walks bad) and makes an awful noise. Sounds like an airplane taking off.

After buying a top loading Centennial Maytag washing machine, it shimmies, shakes, makes noise and tores up a small throw rug. It shakes on the inside drum and the outside. Sometimes it makes a loud thud when the knob is pulled to start it. Repair man from the store has been here twice and told us it's just the way the machine is. We have a five-year warranty and we would like to take it back. It was bought at Orvilles Appliances on Bailey Avenue in Amherst New York. We are senior citizens; both are over seventy five years old.

Purchased the Maytag Neptune washer about 4 years ago. The door lock has broken every year since we bought it (4 times). It costs around $200 to fix every time. It also has a huge problem with mold around the bib. I constantly have to clean it to keep the mold away. We also have had to have it fixed for leaks. This is the WORST washer that I have ever had!!!!

ordered washer dryer 11/22/09. was suppose to be delivered on 12/16/09. I called the day before to make sure our power cord was the right one. We had not received a call about delivery and assumed everything was moving along. My old washer and dryer was out, new hole in floor cut for dryer vent, so ready to go.My company was arriving on the 18th for over a week stay,so definately needed clean towels,ets. The service lady from Maytag told me I was backorderd until Jan 9th.I was in a tizzy. She said she could cancel my order and that sent me over the moon.I called Home depot in rochester and they were able to give me the floor model, "thank you Home Depot" We had to go pic up and the floor model had scratches on both washer and dryer,But I had to have something.The old one was gone. We had to set up both by ourself and that was a great experience. I know I got a wonderful deal but it wasn't what I bought. I bought new,delivery with set-up and I am very unhappy with Maytag service.

I will never purchase a Maytag again! Don't even get me going on the trouble with my Maytag refrigerator! The result is that I have a product that didn't last as long as it should have. It smells real bad! And now I have the sound of a jet taking off every time I do wash! And Money out of my pocket to have an in home repair man tell me it's shot!

A week before Christmas, while doing laundry my machine started to sound like a small jet plane. I proceed to go out, and open the top to see what was going on. Normally the machine should come to a complete stop. However, this time it didn't even slow down. I proceeded to check on line as to what need to be done. However, to my disbelief I found numerous complaints.

I called Maytag, and spoke with a rep. She offered to give me "approved repair people" to look at my machine. I informed her that I was unemployed, and if Maytag was willing to pay I would gladly stay at home and wait. She did offer to give a discount on parts, for those "approved personel".

I again reminded her that I wasn't working and when I purchased there wash machine it was based on there solid reputation and not for the machine to fall apart. She also informed me that the machine shouldn't be kept in the garage. Which is funny, considering numerous homes in FL keep there washing machines in the garage. Looks like when the economy gets better I won't be buying another Maytag product.

email saying due to overwhelming response it would take longer to contact me. The I received a phone message stating that washer was no longer available. When I ordered, it was available, it is still available at regular price.

I was told to call, I tried 3 different times, was on hold a minimum of 30 min. without talking to a person. When I threatened with BBB, they left a message stating they could deliver

Dec. 26, 29, 30 or 31. I should call to say which day, or email or call a voice message center. I called the message center and said 26th or 29th would be fine. Then a few days later I received an email stating they cancelled the order because they did not hear from me. After reading similar problems I have decided to not buy anything, ever from Home Depot.

The issues with our Laundry machines are: the coins are not accepted or contantly jammed. The spin cycle just stopped working all together and the mold is horendous. I wish we had known these were some of the common complaints before purchasing large amounts of the products!

We bought this maytag neptune top loading washer about 4 years ago and its a lemon and everywhere I look has many many people having same problems. This machine cost 1000 and is faulty in every aspect and maytag needs to be accountable.

The machine breaks down all the time with "unbalanced loads", it reaks of mildew and we can't get rid of it. The fabric softer doesn't drain, it wrinkles clothes terribly. It tangles arms and legs of clothes in ball and ruins clothes. The thing cost 1000 and should work great at that price and last 10+ years according to the maytag name and slogan.

In February 2006, I purchased my Maytag FAV6800AWW washer from Lowe's Home Improvement Store. My washer worked good for 6 months than the repairs started. Frist I had the spinner replaced than I had the control circuit board replaced. Repairs after repairs has being this washer life. I had the tub displacement sensor replaced, the inlet water valve, the lid locks twice, the water pump, the transmission, and a few days ago on December 10, 2009 I had a clutch replaced. Today is December 22, 2009 and this maytag FAV6800AWW is making a horrible sound when I turn it on.

Not seeing any problems I continued to use this washer until last week. The machine would get to the last 12 minutes of the load and then stop with the error message 'dc' for an unbalanced load. I continued to change the clothing around and removing clothes, but the message contined to come back. Finally, today, we had a local repairman come to the house. He told me that it was a problem with one of the circuit boards. We could replace the boards until we found the problem at a cost of $200.00 a piece or we could just buy two washers for the price it would take to fix it. He told me that he had been to a house yesterday where he was having to fix a transmission on one. Suggested that we put it on the curb so the scrap man could come by and pick it up. All of these suggestions for the AMAZING price of $80.00. Needless to say we are VERY unhappy with this washer. Hope and pray my dryer will last. This is the biggest piece of JUNK!!! Merry Christmas to us!

Purchased this item with an extended warrantly. Have had multiple problems with it. Service person states it's a design problem and he's had to repair several other for the same problem.

Are washer died after we bought it and they did come and fix it; however, they promised us a $100.00 rebate and they never sent it to us. They kept saying that they would and I had to keep calling. They promise rebates, have you fill out the paperwork and then never follow through.

I bought this set about five years ago, do I have any recourse? Neptune TL washer is awful, the machine does not clean the clothes and never did when i first got it, I contacted maytag and they told me that it cleaned best with Tide detergent, what a joke it doesn't matter what detergent you use it just does not clean well, I find myself add water to the machine for a little better result. After paying 1000.00 for a machine having to this is just unacceptable. I told maytag that it is just a $1000.00 piece of junk! They were not willing to do anything for me.

We bought this washing machine for 999.00 in late 2005. Since the purchase of this machine, we have had numerous problems- expensive problems. It does not balance- adjusting or otherwise does no good. It is VERY noisy, even after moving the load around. The tiny door button- little black one- broke off a year into the washer- $99 to replace the large part for that little button.

The clothes started smelling like mildew no matter how quickly you got to them. If I washed them while sleeping and left them overnight-hang it up, mildew stinky. A year into it the bleach/ fabric softener compartment stopped working- still cannot get it to function. Oh, and as far as getting anything clean- it stinks at it. About two years into this expensive purchase, it started a slow, steady drip from the water entrance into the clothes wash tub. It dripped and dripped. If we didnt use the washer for a couple of days, the tub would fill in the bottom with water and we would have to cycle it out.

That turned into filling in a day, and has grown into a bigger mess. It has grown to a full out pouring of water that will not stop - ever, unless we cut the water supply to the washing machine and finish the cycle. The tub fills completely and starts leaking out the door on the bottom. Yeah- I know. We have to call a repairman and spends tons of money on a machine we spent tons of money on. NO. We WILL NOT be buying another maytag to use for anything. Ever. We HATE this machine and we dont have the money to call a repair man at $80 an hour to tell us to spend $300 to fix a $1000 machine. We DO NOT have it and frankly not sure we would spend it if we did. We just want you to know how worthless your expensive machine is.

Bought a Maytag Neptune washer & Dryer set June of 2005. We have had nothing but problems with the washer. It would have code errors during almost every wash. My husband read the manual and cleared the codes, it would work for a while then crap out again. Had it repaired for 300.00 about 6 months ago. Yep, crapped out again. This was an expensive washer.... I will NEVER buy maytag again, Biggest POS that I've ever bought!!

I have a Maytag Neptune Washer. It stinks, it sounds like a Harley when the drain pump works. No service people can fix it.

new belts twice in a year now the timer is bad piece of junk from day 5....

I purchased my Maytag washer from Badcock on 2-25-08. On 7-11-08 they had to send a service man from Modern Tech Service & Co. To fix my agitator. They said it was loose. (The agitator was making a clumping noise). Then in March or April of this year it quit working all together. Water was standing in it. I called Badcock again and they give me the number to a new service co. which is A&E in Gainesville, GA and the came out and replave the motor and the timer.

It worked fine for about 7-8 months and it quit again doing the same thing. I called Badcock again and they said A&E should fix this for nothing and they would talk with someone about it. They told me to call A&E again which I did and they said it was only warranted for 90 days. They did not tell me this at the time they came out and fixed and I asked them about signing and getting a paper where they fixed it and the service man would not give me one. So I really do not know if he put a new motor and timer in or not. He said I did not need a paper. I think a Maytag washer should last more than 1 year and 7 months. It will be 2 years old in April of 2010. Maytag was contacted by Badcock and they said Maytag should replace the washer at no charge since you have had problems since you had it. I paid off the washer and now I have to buy another one in less than 2 years.

I have 4 young children at home wash all the time and I cannot afford another washer. Recently I also noticed a grey build up possibly mold under both rotaters. Many garments ruined due to rust stains. Stress and concerns about health due to mold.

We purchased a Maytag Neptune TL washer and dryer set on March 18, 2004. The washer model # FAV6800AWW has had uncontrollable mold since the first week we owned it. We purchased it from Home Depot and bought the extended 5 year warranty which has expired. The washer won't spin now because of code # dc (out of balance). I looked on the web and saw a class action suit settlement for Maytag Neptune washer purchases made from Apr 1, 1997 to Aug 9, 2004. We sent our registration in upon purchase and were never notified. I contacted Maytag customer service and after they denied any settlement they sheepishly told me it was for the front load neptune only not our top load.

Do we have any recourse?

We bought a Maytag Legacy washer and dryer from Home depot. Just a little over 2 years later the dryer makes a loud noise when you first start it and the washing machine makes a loud clunking on the spin cycle. NEVER will I ever buy Maytag again !

I bought a Neptune washer in '02 or '03. I've been dealing with a smelly moldy gasket for years. I thought it was something I was doing wrong or was because my state has high humidity... Someone else didn't scrub out the gasket a few days ago and it's bad now. I thought I'd see if I could get a replacement gasket... I googled Maytag Neptune and found out there was a law suit YEARS ago!and the deadline to send in the paperwork was about 5 years ago. Since I was never notified (my address is still the same) was anyone else? I wish I could have gotten in on the law suit, not to get a new washer, just a gasket... so far except for the mold and part of minute remaining display I haven't had any problems (knock on wood).In fact it cleans better than any washer I've ever seen. I'm kind of afraid to say anything because it does work so well and I'm afraid if someone comes out to repair they might find other things and it will never clean as well as it does now....

I have been married 31 years and have only had 2 washers and dryers. First washer we bought used from some friends, it was Kenmore from Sears and was 6 years old when we bought it. We had it for over 17 years!!!!! Can you image that happening today.(NO) The washer actually cleaned the clothes, unlike the new Bravos (top of the line) most expensive one I could buy. Doesn't clean anything. We used the same detergent and washed a pair of my grandaughter's pant that had been washed at least 6 or more times in my washer and none of the stains are coming out. One time in my father-in-laws Bosch washer and the stain is out using the same detergent we use in mine. None of the laundry gets clean. All of the stains are still on it when it comes out.

I thought maybe it was just me, until we washed at my father -in-laws. The dryer top of the line Bravo's dryer with steam is suppose to help with wrinkles and smell. HA HA That is a joke too. I am glad that I tried to help a USA company stay in business and they don't even care when I call in to complain. The warranty is only if a part is broken. What a joke, they don't stand behind anything they make. The stove is double oven Maytag, piece of garbage like the other two products I bought from them and they don't care either. I spend good money on these appliances instead of buying foreign. What can I do? The representative said the warranty is legally binding to only fix what is broken. It obviously doesn't matter to them that all the advertising they are doing is false. I would love a washer that actually cleaned the clothes. I would never recommend these to anyone. I would never buy from them again. Very, Very, Very Disappointed!!!!!!!

I was the proud owner of a Maytag washer machine, which I purchase in November of 2003. When I brought the machine I also purchase the 5 year warranty. My machine stopped spinning the water out of the clothes in October of 2009, one year after the warranty expires. I am so disappointed when I purchase the machine I was sure I was upgrading and wouldn't have any problems since your repair men say they are the lonelyest repair men. I was told that the calber seal and bearing was messed up because the water has been running on the bearing for some time and that it looks like it could have come from the factor that way. I am so upset that my machine only lasted 6 years and they want at least $350.00 to repair it, but it could cost more.Someone really messed up here.

MAYTAG Washer (Model MAV8601AWW - Serial 201853351CT) was purchased from Betty's MAYTAG on October 19, 2003. The machines transmission failed and was replaced under warranty on November 19, 2009 by Betty's MAYTAG. While there was no charge for the replacement transmission, we were required to pay $229.44 for the service call and labor. Our compliant is not with Betty's MAYTAG Home Appliance Center but with the manufacture - MAYTAG. The economic damage resulted from the payment of $229.44 for what was essentially a defective MAYTAG appliance.

I have called ONCE before on service 10/21/09 because the dryer was not heating. They fixed that problem. Now they state that they need a copy of my receipt. They have the value of my dryer as $432.00 dollars. I purchased the extended warranty from Pacific Sales. Why should I have purchased the extended warranty? I have two small children and am without a dryer. I will call an independent repair service and pay myself. I can't wait over 2 weeks for service IF they are even going to give me service.

Purchased a Maytag Legacy washer and dryer from Home Depot. Like all the other complaints the washer is leaking and making a 'jet engine' noise. The dryer will not shut off, so its up to me to be a manual timer. Even though i'm currently unemployed i will have to charge a new washer and dryer or risk flooding my house or burning it down.

My questions and concerns are: We were NEVER informed by Karl's Appliance, Maytag, or anyone else that there was a CLASS ACTION LAWSUIT AGAINST MAYTAG in 2004 against Model # MAH4000AWW for failure to operate properly, and Maytag lost the lawsuit!!!! What can I, as a consumer do about this, as I was never informed of the Class Action Lawsuit?!

Also...as we have continued to have nothing but continued problems with the second Maytag Neptune Front-load washer...is there anything that can be done about that?

I purchased a Maytag Neptune TL (Top Loading) washer about 3 to 4 years ago. It worked fairly well for about 9 months except for getting out-of-balance alarms occassionally. After 9 months the O-o-B alarms happened with every load. At about 12 minutes left it would alarm out and I would find all the clothes knotted in a ball that would roll to one side when it began to spin.

I had 3 different repairmen to try to fix it. They replaced the clutch and the electronic circuit board, but nothing helped. It repar cycle took until after the warranty had expired. Then Maytag wanted me to pay for the parts that were replaced. It was a struggle to get them to admit the problem started while the washer was under warranty.

After experimentation, and suggestions from the repairmen, I found that the only way to get it to complete a full load was to completely load the machine to the top. Even to the point of having to pack the clothes tight in the washer until I can almost not close the door. There is absolutely no way to wash a small or even half load. The 2 rotating discs roll the clothes into a tangled ball that spins to one side and causes the out-of-balance alarm. It is necessary to put some many clothes in the washer that the ball completely fills it and can't roll to the side.

The design concept for the machine is completely flawed. Maytag should replace all these washers with something that works. I will never buy another Maytag product. Worst appliance I have ever owned.

I Purchased a HE Neptune Front Load Washer and Dryer in the summer of 1998. We were building a new home and they were delivered on 12/20/98. Of course we had the normal mildew problems with the washer until it quit in July 2005. When we called out a service rep he told us it would cost more to repair than it was worth. I paid 999.00 for it. I contacted Maytag and was told thay had had a lot of problems with the front loader and if I purchased a Neptune top loader they would refund me $300. So I went out in good faith on 7/19/2005 and bought the Neptune top loader Model #FAV6800AWW, Serial #13512565EV and again paid $999.00 for it. I sent all the paperwork in as requested and a few months later they regretted to inform me that I didn't qualify for the rebate. Last week my second Maytag Neptune quit. The first one lasted 6 years the second only 4 years. Before it quit it was doing the same thing all the other people have had problems with. It would go to 12 min. left and give an off balance code. The only way I could get it to finish the load was to basically overload it and then if I was lucky it might finish. What has happened to the Maytag company that made my Mothers Maytag? I am very upset and disappointed with Maytag.

I bought my Neptune washer & dryer January 3, 2005. After about a week there was mold aroung the door. I called the company and they said to wash it with bleach. I did this several times then just gave up. I really like the machine but the mold is terrible. My towels have had an odor for several years. I have tried different soap, different fabric softeners, vinegar, bleach, nothing works. Is there anything that can be done? I just want the problem solved. I really don't want any problems with the company they are nice people. I was never notifed of any action that needed to be done to take care of the problem.

Maytag can not repair the mildew problem inherent in their front load washer. they said to run detergent and wipe down the rubber seal and leave open for hours...doesn't work

I purchased a Maytag washer and dryer, first of all that is what I thought they were. From Sears, come to find out they are not real Maytag's, just a name put on them. I know from my own experience Maytag's will not scratch, even taking a quarter and pounding it. Second, I have only had these appliances for three years and all of the sudden the control board goes out. Which is a very expensive part, to replace. I am very dissatified with my appliances. Anyone looking for a Maytag do not go to sears.

I owned a Maytag washer for almost 20 years and I LOVED it (1982-2001). When it was time to purchase a new washer, we purchased a whirlpool since we knew whirlpool had purchased Maytag. That washer only lasted 8 years. In June we needed a new washer and dryer and decided to go with the Bravo series since we didn't have room for front loading machines, but were anxious to use that new technology. Big Mistake! The Bravo washer DOES NOT get the clothes clean, and its impossible to set some of the water temps on certain cycles - such as soak. Simple stains that should come out by merely washing have been set into fabrics because of this washer. My husband got dirt on his pants - simple dirt - not red clay or anything that usually causes major staining. The Bravo washer didn't get it out. Simple ink from a Bic pen didn't come out until I took a brush to my son's shorts.

I've never had this problem with a washer before. And I have to wash everything on the Hand Wash cycle in order to keep the clothes from getting so twisted. The clothes also look very worn which I've been told is from all the twisting. After almost 20 fantastic years with Maytag, and then using a Whirlpool, I was really looking forward to getting back to a Maytag again. I am incredibly disappointed with the Maytag Bravo washer.

We purchased the Maytag Neptune Series Washer and Dryer in 2005. The Maytag dryer does not dry thoroughly and most times we have to run it two cycles to dry our clothes. We just got a repair estimate for over $ 600 to repair the dryer. We bought what we thought was a "top of the line" appliance and want to know if it's "normal" to have to replace this after only 5 years.

We called maytag and asked them to send out a representative to look at this gross, smelly mess. They said "sorry, your washer is five years old. " They did not address the matter at all! They did not offer any customer satisfaction. So goodbye Maytag on the junk you sell.

I am extremely dissappointed in the product. My husband and I purchased the washer and dryer about 3 years ago thinking it was one of the best. The reason for this was I had a Maytag washer for over 30 years and had very few problems with it. It was still working when we purchased the new ones. Now less than 4 years later, it will cost at least $800.00 to repair the product and about $650.00 is in parts. I take good care of our appliances and this really irritates me that we trusted a product this much. Now I hear from a lot of people that they also had this product and had the same problem. My question is why were they not recalled? Every salesman and individual I have talked to says the product was junk. Yes we will purchase a new washer, after hearing the other horror stories about this product. I will not spend another $800 on repairs to have another problem with it. But I can assure you it will not be a Maytag, Whirlpool or Kenmore since it is my understanding they are all of the same and will not stand behind the product they are selling. What a piece of junk.

About four years ago my wife and I purchased a Maytag washing machine, Model # FAV6800AWW, along with the extended warranty. This past September we started have problems with it. It stopped spinning. I called customer service and after several visits and several different parts were ordered, it was discovered that the part that I needed is not only not covered by the warranty, it's not even available.

Maytag does not supply the item any longer! I wish I had known that when I first purchased this "high efficiency" washing machine. Sears charged me $138.08 to diagnois and fix the problem.

As I stated before, three different parts were ordered at different times. With each visit, I had to take time off from work. When they discovered they couldn't or wouldn't fix it, they told me they would refund me the money. The serviceman took back all the new parts and I have not been reimbursed.

Now I'm stuck with a 4 year old "top end" washer that can't be fixed and three less vacation days and I'm out of the overtime I could have worked on the days I had to be home to receive the repairman.

MAYTAG NEPTUNE. First, the lid locks failed and we could not open the lid. Now, during the extraction mode it sounds like the machine will explode. Noisy piece of garbage. Researching alternative washer. Will replace immediately. Tired of the repair bills.

I purchased my Washer and Dryer brand new on Sep. 26th, 2007... and since that date I have had to have someone come out and repair my washer THREE times the transmission has gone out all three service calls! Even the 800 number on the washer at the Maytag center, the several times I have called as had to extend warrienties on this appliance so they could have it repaired. The services man from Shelton Appliances with whom Maytag sets me up with everytime says that he has never seen an applaince have so many problems in two years, especially the transmission every time. I have a copy of the work orders and history of call made, they have been within 6 month of each call. I would like to know how Whirlpool plans on making this right to me has the costumer. It has been a very stressful and inconvientient matter. When you purchase something brand new, and spend your hard earned money you expect it to opperate properly!! Not have to be reapaired every 6 months in the past year. PlEASE MAKE THIS RIGHT!

Dryer Model # MED5570TQ, Serial # MU2525538.

Washer Model # MTW5570TQO, Serial # MCUO541712.

I had a Maytag washer delivered Aug.7th and have been trying to get it repaired since Sept. 17th. The first company A & E never showed up and the second company that was sent Accurate Appliance came to my house Sept. 21st and told me it needed a new timer and it would take about four days. I tired, I cannot tell you how many times and left voice mail messages to return my calls without success. I called Maytag and also kept getting the run around and was told they also left messages in my behalf and also faxed them but did not receive an answer either. The supervisor they gave me to callis the Carlton at 866 64 7146. I talked to him and he was going to see what he could do now I cannot get him to answer either or return my calls. By the way this was a brand new washer that I purchased.

Without washer for 5 weeks. Laundromat charges. damage to carpets from water overflow. Economic result over $1000.00 not including fees to others for water use. Need Washer EVERY DAY due to special needs child.

My local repairman said the Maytag quality has plummeted and he no longer recommends the products. He only repairs will not sell them, and he has supported Maytag products with his father for two generations. [Not good] TO BE A MAYTAG, AND THE REPAIRMAN, NOT SO LONELY ANY MORE.

I purchased a Maytag Centenial washer & dryer in July - the "hand wash" cycle is a joke I truly cannot tell the difference between normal, delicate or hand wash - they sound the same and the clothers come out the same - wrinkled. I have had the store where I purchased the appliances come out - they say the cycle, starts, washes and stops as it should. I do not disagree - it is how my clothes come out that concerns me. I hate this washer.

Takes FOREVER to dry, several cycles! So I KNOW I'm not saving any energy with this unit! WORST investment I ever made! And people wonder why we Americans buy foreign products? Guaranteed my next W/D will NOT be American made either. UGH! DISGUSTED!

My 4 year and 2 month old Maytag Nuptune washer broke, i called Maytag warranty service, which, inturn set up and appointment with A+E Factory Service,for a repair vist, this vist cost me $129.00. The tech. from A+E Factory Service told me, the machine would cost $630.00 in parts alone to repair. Not happy with that news, i recalled Maytag and was transferred to costumer service, they told me, that i could get the parts from them, at $530.00, i told them no. I'll buy another machine, it wron't be a Maytag, but i feel that one of their washing machines, not yet 5 years old, should run for many more years, without a break down of this magnitude and cost, to me, the consumer.

I purchased a Maytag Neptune TL in August of 2006 from Lowe's in Columbia, Missouri. It immediately needed locks replaced; soon after, it needed the tub, gears, etc. replaced and the Maytag repairman came and repaired all the items. He stated that it was basically a 'rebuilt' machine now, and we shouldn't have any issues with it for a long time. Well, now it will not complete a wash cycle, and stops in the middle of any setting. I don't understand why Maytag would promote and sell such a product that needs so much repair.

I have tried to troubleshoot problems rather than higher a repairman. While researching on the internet, I am finding that I am not, by far, the only one having problems. There are so many people with complaints on this machine, and I think that products should be designed to last, and last longer than a few months before needing the first round of repair. Thank you for taking my opinion, and I hope to receive a response from you, and/or Maytag.

In April 2005 we purchased the neptune top loader washer and dryer at a local Home Depot store. Exactly 3 months after this purchase we encounter our first problem with the washer locking sensor. Initially we contacted Home Depot about the problem. They informed us that the problem was a manufacturing problem and therefore, we needed to contact Maytag directly. We then contacted Maytag and reported the problem and were told that we would need to contact one of their technicians to have the problem fixed. Upon diagnosed, the techinician determined that the washer computer board needed to be replaced.

A couple of months after the replacement of the washer computer board we again experiened another problem. By this time, we went back to Home Depot and told them that we wanted to return the washer. Home Depot told us that they couldn't take the product back because it was a manufacturing problem and that we needed to contact Maytag. Maytag refused to take the product back and informed us that they don't take products back but would have their technician fixed the problem again. Needless to say Maytag is not a consumer friendly company. Basically we got stuck with a defective product. We were given the run around and being bounced from one department to another and being put on hold for long periods of time with no resolution. It has now been 4 years since we purchased the washer and the computer board to the washer has been changed 3 times since then and the locking mechanism senser has been repaired 3 times.

Every year during these 4 years we have had to contact Maytag for repairs on this washer. Every year since we bought the washer we have purchased an extended warrranty. Unfortunately, we did not renew our extended warranty on time for this year, 2009. By the time we were able to purchase the extended warranty on September 1st, my old warranty had expired. On September 21st, we contacted Maytag for service on the washer again. I was told that since my old warranty had expired before I renewed it, that there was a 60 day waiting period before my new contract would be effective on October 31, 2009. I was also informed that since this is a pre-existing problem, it would not be covered even when my extended warranty became effective. I explained to Maytag that this problem was the same problem that I have been having since I purchased the washer in 2005. I then was transferred to a supervisor in the Service Department. After explaining the situation to her, she suggested that since this was a manufacturing and recurrent problem that I should speak to the Manufacturing Department to see if they would take the product back. I informed her that I didn't see how that would be possible since I had already tried doing that 3 months after I purchased the product and Maytag didn't take it then. She gave me their phone number and suggested that atleast I give it a try and that it wouldn't hurt to ask. I then contacted the Manufacturing Department to no avail.

I was informed that they would only fix the product and not take it back and basically told me that since I let the warranty lapse between the renewal of the new contract that I would be reponsible for fixing the washer on my own and that I would need to submit proof showing that the problem was fixed. Needless to say, I contacted a Maytag technician to come to my house and diagnose the problem. Turns out that the computer board has to be replaced once again. He proceeded to inform us that they have been having alot of problems with the Neptune washer computer boards. He also informed us that it would cost us $461.00 to replace the computer and that he would guarantee the computer for only 3 months. He said that they used to guarantee it for 1 year but it was changed to only 3 months. Well now we are stuck with a broken washer that keeps breaking down every year. Why isn't there a lemon law to protect consumers from companies like Maytag. There are alot of complaints against Maytag and yet they fail to compensate their customers. We will never ever purchase a Maytag product again.

We bought a Maytag Neptune washer & dryer in 2003, we now find out that the bearings are going out of my washer. As my husband & I are the only people in our home, I only do laundry for the two of us. I have taken very good care of this set, they still look showroom new. We chose Maytag with the belief that this would last through our retirement years. Now we are told that the repair will be well over $500.00, because the tool the repairman had to buy for this repair is around $1,000.00. I think if this was a known problem that Maytag should have had a recall & fix this with no charge to the consumer. Now we are going into retirement with a broken washer that we expected to last the rest of our lives. If I would have known that Maytag was not the quailty that it use to be, I would have chosen another brand.

We purchased a maytag front nepyune and dryer in Dec. of 2000. Did'nt have any problems until 2007. Thats when we had to have the circuit(mother) board replaced at a cost of just under $300. Now inJune of 2009 the machine would not spin. We had sears come in and they replaced the timer. When doing so the serviceman then tested it and popped the breaked. He then said that we needed a new starter and another piece that goes with it.

We waited for over a month and was finally told they(sears ) could not find the part anywhere to fix the unit.We could not wait any longer so we went out and bought another washer as the cost of going to the laundry mat was getting expensive. To date we have a neptune sitting in the garage with a broken start button. Its hard to believe that a machine thats is 8 years old is obsolete for parts. Makes me feel that someone is trying to hide something from the public on these units.

My warranty says the motor is covered for 5 years and that was what went wrong but because the harness and controls only go with the new style replacemnt motor i had to by all of that also. It was their mistake by making the units faulty in the first place and I am so dissapointed with my original purchase. When I allready paid 1,700.00 for the washer and dryer expecting it to last more than 2 years

Save your money and do not buy a Maytag Neptune front load washing machine unless you want many headaches and clothes that smell horrible after you wash them. I will now be going out to spend money I do not have right now to buy another brand of washing machine. I really wish I would have found these complaints before I bought my expensive and smelly mistake.

Purchased a new washer and dryer in 2000. I was sent a extended warranty by Accent Amana.I paid and renewed these contracts my current contract is good until 12-26-2010. Once again the dryer doesn't work I call to set the appointment for repair and I am told that they already have invested more in the dryer than what I paid for the dryer and will not service it or replace it. What the hell kind of warranty is this as long as you don't use and they make money that's fine I bought it for protection against a poor product. These thind=gs are all scams they take your money and refuse to live up to thier end of the bargain. If the product is subpar it should have been replaced they claim the are not the manufacturer but they send all the stuff with Amana name slapped all over it leading you tyo believe you are purchasing a extended warranty from the manufacturer. This is BS they will not fix the machine or give me my money back what a scam this joint is and I have no idea if Amana is aware of them using thier name. What can I do I paid for this I expect my money back or my machine repaired .

We bought supposedly top of the line washer and dryer in 2006 and today the washer wouldn't spin and my clothes were locked in the washer. None of the helplines provided technical support and the first service appointment available was in 4 days.

I purchased a Maytag Legacy Series washer in late July, 2008 from Home Depot. For the last few weeks, the washer has been making a loud, metallic banging sound during the wash, rinse, and spin cycles. To rule out the possibility of unbalanced loads, I ran the washer without any laundry items in the tub. The machine was also checked for level. I called Maytag's 800 number and was told that this was an "unusual" complaint and that there was no history of this noise being a widespread problem. The representative then informed me that Maytag may cover the cost of any defective parts, since the washer was so recently out of warranty, but any labor costs would not be covered. I thought perhaps that I was just unfortunate with this particular washer, then I came upon this website. This noisy operation must be well known to Maytag and they refuse to compensate purchasers for defective design and/or materials.

This concerns the class action law suit of the Maytag Neptune washer, for mold/mildew (link below). My washer model MAH5500 is one of those mentioned in the article, but I bought mine in Aug 2005. Is there a suit or remedy for the mold and mildew this washer maintains on a daily basis? I'm so upset, I've been searching for help about this washer, it's been stinking for years, I am so upset to finally come upon this article and still find no remedy for my hardship.

We have been without service of our washer, I am not used of the laundry mat, this is the purpose of us making the purchase of the Maytag washer. We should be entitle to new washer with all the problems we have gone through with the service, from one person to another and yet no results.

service man showed up before 8am. Then left at 756am. Saw him at our mailbox and tried in vain to flag him down. Called 800 number and told to make another appt. We called another service company and got imediate response. Last maytag we will purchase.

My gasket on my neptune washer was replaced due to mold. It has resurfaced and in addition the gasket started to rip in the middle. I need to know if there is a solution to this problem. I do not want to call Sears again for this problem. I understand that the time on the class action law suit has passed. If you could advise me it would be greatly appreciated.

After searching the internet about what washer to buy, because my Neptune has had 5 repairs in the last year and waiting for the next one to be done. I have had the parts for 3 months but it has been an issue with Sears. I just found out there was a class action suit and I was never notified of this. is there anything I can do to get my machine replaced. There has to be a lemon law somewhere with this machine or since I purchased an extended warrantity cant they replace it since the same work has been done 5 times this year. Can someone help me with this. I also noticed on several blogs there are alot of people with the same question.

I'm over $3000.00 disappointed. My set I replaced washer clothes 100% cleaner and freasher. Now WHAT!

We bought a Maytag Neptune top loader from Lowes on July 27th 2004. Only 5 years later it was having problems spinning. We called a repair man to fix it. He replaced the clutch, but then it still was breaking. The repair man got a closer look and realized the bottom of the tub was rusting and leaking. It has a very bad odor and looked like mold had started to form. This is ridiculous that something that we paid a lot of money for did not last more than 5 years.

Have Neptune Maytag washer. Have mold on the door that keeps coming back. Researched on the internet about what to do and saw many people with the same problem. Also saw that their was a law suit against Maytag to fix the problem or reimberse some of the money. This is the first time I heard about this. Would like to know if their is anything I can do to fix this problem. We bought the washer and Maytag dryer in 2005. Not happy with the product.

I purchased a new Maytag Bravos washer and dryer. Both were horrible to the extent that I had to send them back and buy a different set. Washer twisted articles into a tangled mess, didn't get clothes clean, and put in wrinkles due to the constant intense spinning. The dryer caused more wrinkles, and would change cycles on its own, e.g. if I specified 20 minutes, after that time it would re-set to 60 minutes, and much too hot! Had to watch both machines constantly to prevent damage to clothes. The technology is seriously flawed in these machines.

Under the name Maytag, the company designed and sells a HE washer that develops mold, mildew and odor-causing residue in hard to reach areas which I bought in recently. Today, I received a letter from the company that proudly announces a new Affresh Washer Cleaning Kit they want to sell me. SO we now have a company who sells a poorly designed product (washer) and then created a new product which they now want to sell me to overcome their design flaws?

My Maytag Neptune dryer drum seized without any sign after only three years of use. Maytag and Sears offered $200 towards a $608 repair bill, however we paid about $1200 for this dryer with the idea that Maytag appliances last long and Sears backs up their sales. THIS CERTAINLY WASN'T TRUE.

The dryer filter assembly on my Maytag Neptune dryer does not fit flush in the slot causing clothes to repeatedly get hung up on the corner of the filter twisting them up, tearing them, or breaking straps. It's frustrating to pay as much as I did for a product to ruin my clothes.

We purchased a Maytag Neptune Washer and Dryer in March of 2000. We paid top of the line prices expecting this machine to last 15-20 years. It has been nothing but a repairs man's dream! Most recently a bearing has gone out and I think the neighbors hear my washer in the spin cycle. Of course it is out of warranty and Maytag won't even offer any incentives to help repair this machine or help us to buy a new one. I guess that is a blessing in disguise because I won't buy another Maytag! I hope Maytag doesn't claim to be a green company because we've certainly got a large heap of scrap to get rid of!

Purchased Neptune Washer and Dryer From Sears 11/25/03. Extended Warrenty trhu 11/06. Had problems with mold in the second year. Asked to have the gasket replaced, was told that was not necessary, just run machine with hot water with 1 cup chloine bleach. On 8/8/09 washer shut off valve failed. Flooded laundry room, 1/2 bath, kitchen and eating area. All tile, in laundry room and bath removed, 70% hardwood from breakfast nook and kitchen removed. Esitmates in progress. Sears could not find anything wrong with washer.

My Clothes smell sour and moldy when they finish washing. I called Maytag repeatedly when I first had my unit delivered. THey told me that they had no other complaints and that basically it must be my imagination. I called them over several months with NO HELP from them at all. I just went on line and noticed that there was a class action suit over what they told me did not exist!!! How come I was not contacted...and is there anything I can do at this point. I feel I was ripped off by Maytag

I bought a Maytag Neptune Feb 19, 2001 and have dealt with an awful smell ever since I have owned it. Black mold I have to clean off the rubber seal. Now I have a bearing out of it. Went on line to research the problem and saw where there had been a lawsuit over the smell and mildew problem. I was not notified about this issue. Very disappointed. The washer was not cheap.

However, I can't afford it. It appears that we've missed out on the lawsuit.

A lot of work.

Help?

Machine operated randomly overfilling and running water out the front door while I was away. Repairman verified all electronics and water valve are suspect. Cannot be repaired. Replace washer. Replace about 50 percent of first level oak wood floor. Replace ceiling in finished basement including carpet and furniture. Restoration is in progress and will not conclude until 7 days from the time the leak was found - at which time the flooring will be ripped out and replaced.

COMPLAINT Washer will not drain, pump wont work, slow repair service. COMPLAINT 1 year later washer would not drain. Repair called. 3 visits eventually fixed. Cause was a coin in the pump? Few months later washer would not work. Repair called took 2 visits to determine pump was broke. Replaced pump in Jan. of this year.

COMPLAINT July this year washer would not work. Error codes would not display. Contacted fix ya on line. Good advice "pump was bad".
COMPLAINT 90 days on parts and warranty Took out pump only 90 day warranty. I spent my money on my dream of having a Maytag washer.

COMPLAINT no resolution to complaints made. Maytag still wont work continued contact with Maytag e mail (after form submitted stated that the site was under construction, try again later) called and stopped in to the Maytag dealer where I bought it and they said to contact Maytag. No luck getting through calling, wrote letter, no response as of today. No resolution to get machine repaired. "90 day" warranty on machine and parts.

COMPLAINT there have been more days in the 3 years that I have had the machine that it did not work thand days it did work. I to walk to the Laundromat and will have surgery this Friday and I will have no use of right arm due to the rotator cuff injury and will not be able to drive for 4 months. Difficult to accept Maytag not standing behind their products when they cost so much and people buy reliable products so that they can count on them and ease of use if disabled to do laundry at home.

Purchased a Maytag BRAVOS a little over a year and haft ago. I knew Maytag had had many problems with Neptunes and Cabrio but was convinced by the salesman at Home Dept Maytag had fixed those problems. I have put up with damaged torn and dampaged clothes for the size of the tub and water savings, but the final straw was this week when a power surge blew the electronic control panel on the washer. It will be $497.00 to repair, which is almost haft the cost of the original washer. Maytags used to last for 20 years, now maybe 2 years tops, what a disappoiment. This will be the last time I purchase a Maytag product.

There are 6 people in our family- No time for laundromat.Is lemon law applicable in this situation?

I have a five year old Maytag washer. I've had nothing but trouble with it over the five years repeated service calls. Today, a repairman (from the official Maytag service company in St. Louis) told me, in essence, I needed to buy a new washer because this round of repairs would cost more than buying a new washer. Among the repairs were a new pump and belt, idler and spring, the main/triple seal . . . he said the main or primary bearings were out. The total repair cost was in the neighborhood of $490.

So I paid the $89 service call and called customer service at Maytag. The best they would do is a 10% discount on a new Maytag washer. Given this, I decided to buy a new washer (from Home Depot) that is not manufactured by the company which makes Maytag. (I bought a new GE washer.) The repairman told me this should not have happened to a five year old washer. I bought the washer, paid for repeated repairs (meaning I feel as though I bought it twice with the repair costs) and now five years later must buy a new washer. I can't believe this machine has performed so badly nor that the company will not stand behind it.

Maytag did not notify me of the class action suit. I found out about it after it was settled and their attitude was "tough luck, it was on the news and in the paper". I don't get a newspaper and I don't watch TV. They should have notified owners as other companies do when there is a suit.

I have bought a maytag neptune washing machine back in 2001, I believe the year was that. I have only problems with it. I thought the mold smell must have been my drier so I through out my 2 year old drier to get a new one. I still get the mold smell and I don't use the drier which means the washer has a mold problem. I didn't know that there was a law suit of this problem. Can I still put in a claim? I now know I shouldn't have had to buy another drier but couldn't figure the problem until I have looked Maytag Neptune complaints. I have a warranty which cost me a lot of money and the sears man keeps having to come back replacing the same parts over and over again. Is there anything I can do to recover my costs with buying a new drier??

My wife is alergic to mold so longest time could not figure why she was getting ill. I have continuesly keep cleaning this machine. If there is anyone out there that has filed a class action lawsuit against Maytag please let us know. My wife was getting ill from this stuff. We purchased a maytag because of the name never again.

Maytag Neptune washer Model #FAV 6800AWW called maytag service about mold problem in the washer some time after the original purchase because we kepted smelling mold was told they could send service out to clean at my expense. We've been cleaning this washer every 2 months in order to keep the mold under control otherwise the mold grows between the tub and the plastic liner and the smell and growth mold even after you wash your colthes. My wife is alergic to mold so longest time could not figure why she was getting ill. I have continuesly keep cleaning this machine. If there is anyone out there that has filed a class action lawsuit against Maytag please let us know. My wife was getting ill from this stuff. We purchased a maytag because of the name never again.

I wanted you to know how extremely disappointed I am in my Maytag washing machine. After 25+ years of marriage, my husband and I were in need of a new washing machine. Our old Whirlpool was 15 years old and had about 3 visits over those years from our repair man, when it was time to buy new. I talked my husband into going with the best- a Maytag. After all, we were not newly weds, but well-established career people and I did not want to have a mismatched washer-dryer setup, so we paid the extra money needed to upgrade to a Maytag-the top of the line-a Neptuneafter all, I told him, it would last for 20 years based on the reputation of the Maytag name. We have three grownup size children and needed big capacity and longevity. Even though our dryer was still working fine, we got a new matching set (spending around $2,000).

I could not justify another $800 dollars (it was the seals and bearings again) to repair it. I went to Sears and bought a $400 dollar Kenmore washer and had the Maytag hauled away. Now I have a mismatched set. I can only hope that the Maytag dryer will last as long as my Kenmore washer.
I am hearing from salespeople, as well as repair men, that evidently Maytag created a lot of junk for a few yearsthat there was a law suit?that some customers received some kind of compensation for the poor quality of this machine. Ill tell you that I received nothing but financial hardship, disgust over my bad timing, and great disappointment in my selection of Maytag. I am a public school elementary teacher and cannot afford mistakes like this again. I will do my homework in the future and NOT rely on a name again.

As far as the name Maytag goes, I will NEVER buy anything (nor recommend to others) anything with that name ever again.

My complant is my maytag neptune washer.12-12-02 maytag installed a pha because of mold in front of machine. it stoped that problem for a wile now two more probles,after the clothed are washed they smell moldy. i ran the wash cycle with hot water and bleach several times,it still smells. now when ute ozanamin the spin cycle it is so loude we can't stand to be in the house. what can be done?

Absolutely would never buy a Maytag washing machine and have also told friends and family not to. The Neptune constantly gets dirt and gunk on my clothes when I wash them. I spend more time cleaning my washing machine then my clothes. Dirt and scum collect around the rubber seal of the drum constantly.

My wife and i bought a new maytag washer on 9/21/2008. Since the time we bought it it has gone through 2 controllers and just yesterday 7/17/2009 it went out once more. Is there no end to this? What happens when the warranty is done? We paid around $600.00 for this washer thinking we would buy the top brand to ensure no problems but man were we wrong! I can not believe the number of problems maytag is having. One thing is for sure if i have to eat this and buy another washer is sure won't be maytag. And i also will do all i can to spread the word---MAYTAG IS CRAP!!!

I purchased a Maytag Top Load Washer in 2007 from PC Richard's. It is now June 2009 and was told by a PSEG technician that the problem was the transmission. Called Maytag and was told by them the warranty was only for 1 year for my model,MAV2755AW. Oh well i guess this is how Maytag stands behind it's products, 2 years and the transmission blows. How can a company do this to consumers who trust in their brand!!! Disgusted w/ Maytag...

My husband and I purchased a Maytag Neptune front loading washing machine, and a dryer together, through Sears on 9/13/06 to put in our new house. The washer has developed a very loud noise when it spins. I asked the sears technician who was here servicing another Sears appliance, to listen to the noise and tell me what could be wrong. He said the bearing was gone. I told him we had only had the machine for less than three years. He said he has seen the bearing go as early as eight months after purchase. He said the casing around the bearing is plastic, and doesn't hold up. I asked what it would cost to repair, and he said about $500.00 for the part and another $200.00 + for the labor, because it takes two men to take it apart and fix it. I told him that was as much as I paid for the washer. He said he knows, but that's the way it is. He said there have been many complaints about this issue. He said Maytag is now owned by Whirlpool.

Is there anything we can do to remedy this situation? It seems unfair to buy a product of that cost, that was explained as a great machine, and have something this expensive go this quickly. It has been making noise for several months now.

He says if the bearing breaks water will keep leaking and could do great damage. He says to never leave it unattended. It is only my husband and I, and I do 2-3 loads a week. I'm so disapointed.

The machine will not fill with water or operate if the lid is opened. Therefore, if you want to add one more item to the existing load during the initial fill, the water level automatically fills to the maximum, even if only two small items are in the load. How can this be considered and energy star appliance when the "automatic" water conservation feature is inadequate ?

On July 2, 2009 I hired Jose to fix my Maytag stackable washer in my home. Jose came along with another person name Chuy at . I explained to Jose that the washer would wash clothes but it seemed to not be spinning because there would still be alot of water in the clothes as well as in the water after it stopped. Jose stated that the washer needed a water pump. When I asked for the cost, Jose stated the cost with parts and labor would be $200 and I would need to give him a $110 deposit in order to fix it. I gave him the deposit and on July 3rd Jose along with Chuy returned to repair the washer.

When Jose came to me when he had finished the work and told me that the washer was completing the washing cycle but it was in deed fixed and he collected the remaining $90 for the work. After the washer stopped I put a load of clothes in but when it stopped I still had the same problem as before. I immediately called Jose and informed him of the problem. He told me that he would return the next morning July 4th to repair it.

I called Jose the next morning to confirm the appointment but I was told by Jose that he would not be coming because it was a holiday but I would see him on Monday morning at 9:00 am. At 10:30 am I called Jose because I had not heard from him and he told me that he forgot he had a doctors appointment and he would be at my home after 11:00am. At 3:00pm I contacted Jose and he informed me that he had needed to go to the hospital to have test done on his liver. Jose told me that he would be at my home on Tuesday.

Tuesday morning I did not hear from Jose but by Tuesday afternoon a person by the name of Edgar showed up at my home saying he was there to fix my washer. When I asked where Jose was he told me he didn't know he had other clients but Jose had hired him to fix my washer. I asked him his name and he told me his name was Edgar. I asked what company he was from and he said Garcia Appliances. He worked on my washer on Tuesday. When he was finished he left the washer running and he instructed me to call him after it completed the cycle to give him the results. When it finished I called to inform him that it was not fixed. I called Jose on Wednesday morning to let him know that my washer was not fixed.

Jose never returned himself to fix my washer. Edgar returned again on Wednesday but at the end of the day I still had the same problem. I contacted Edgar again as he instructed me to only to be able to leave a message letting him know that not only was my washer not fix but now the washer is cutting off at the wash cycle and not starting. I had not had that problem before. Edgar never returned my call. I contacted Jose this morning Thursday July 9th and Jose was very rude and beligerant. He stated Edgar would not be coming back. I asked him why would he not fix my washer since I did hire him, I paid him $200 to fix my washer, and I have a 6 month warranted that is stated on the receipt. He told he that he would only give me back $100 because he claims Edgar's service was over $350 but he will not give me the $100 until Saturday after 1:00pm. I had requested an invoice for the water pump which I never received or an itemized list of the work from Edgar.

I contacted Garcia Appliances in Long Beach and I was told that Edgar was not an employee but that he did work for them from time to time. I was told that they would contact Edgar on my behalf but I have not heard from anyone. When asked Jose will not provide business address or a business license number. I asked Jose why won't he fix the washer since it is his business and there was no legitimate response. I never asked for my money back. I would like for my washer to be repair and I think I have been fair and have given him an ample amount of time even though I am frustrated. The reimbursement was Jose's solution but only for $100 and at his discretion.

I am on a fixed income and I don't have the money to hire someone else at this time. I feel it is only fair that I be reimbursed the total amount of $200.00 if anything. My daughter also contacted Jose regarding his business ethics as well.

I purchased a high end Maytag dryer, model number MDE 508DAYW only 5 years ago. Today we were told the bearings are bad and it will cost $400 to repair! The life expectancy should be much longer than 5 years on this machine.

I have a Maytag Neptune that has finally quit working. It never did really work well. It made a horrible noise while washing last week. It usually sounds like a jet taking off, but this was different. The repairman told me it is unfixable. One of the springs broke (probably from the violent spin cycles) dropping onto the motor/wiring then shorted out the circuit board. Good riddens! We spent a lot of money for this applience and have been unhappy ever since. The washer we had before that cost 1/2 as much was so much better and lasted 20 plus years. The Maytag Neptune lasted 2 years!?!

We purchased a Maytag steam washer, supposedly top of the line. Within one month the machine would not work. It was obviously defective, but we were told it could not be replaced. We waited for a week before anyone would come to look at the machine. We waited another two weeks before anyone would come back with the part. During that two weeks we atempted to contact the service providers, but they would not return our messages, would not answer their phones and even turned them off after we atempted to call.

Of course, they finally come, but Maytag had told the repair man to order the wrong part. I called myself to order the part that they now say they need and was assured that it would arrive the next day by 4:00 p.m. Of course, it did not arrive. When I called to check on my part all I am told is that my order did not go through but that they would send it again. So now I am waiting two to three more days.

I asked to speak to management and was treated horribly. He told me that they would no longer speak to me about my past inconveniences and that he would only talk to me about the part not arriving and that he would not compensate me in any way. He told me that I should not have scheduled service so late in the day, even though I was assured by his service department that the part would arrive. I have already waited nearly a month, of course I wanted the machine fixed as soon as possible. I am now out 4 days of work and have no clean clothes to wear and the machine is still not fixed. I have never been treated so rudely in my entire life. I will never purchase another maytag or whirlpool appliance.

The metal drum craked in the 4th year of its normal use.

We purchased a washer and dryer set on 03/17/2006. Since 2006 we have had multiple problems with the washing machine. Maytag has replaced the circuit board twice and the console once. On June the 7th a repair man came to fix our washing machine again. He called another repair man on June 15th, at which time he let me know that the circuit board needed to be replace again and some valves on the unit was not properly working. The Maytag repair man was to order the parts and install them within 7 to 10 business days.

Two days later I received a call from the Maytag repairs office informing me that my washing machine was no longer covered under the warranty. I was told that a person from logistics would be calling me. Andrea from Maytag Dependability called me on June 24th to explain that the repairs to the machine had exceeded the purchase price and there was nothing they would do for me. I asked her where we could find this information as in the clause of the warranty.

The section she told me to look in is as follows: Claim Limitation. Andrea informed me that due to the fact that the other claims have almost exceeded my purchase price NO repairs will be made to the washing machine. She needed me to fax her my original invoice for proof of purchase and sales amount. I request that the machine be replace with a comparable product and was informed that option was no longer available. I would only be refund what was left from the claims per the purchase price.

We purchased a five year warranty that was to end on 03/26/2012, and we purchased an additional warranty on the motor of the washing machine for another six years. Both warranties we are total of $199.00 for the full price of $399.98. The purchase price of the washing machine was $899.00, plus taxes. We still to this day do not have a washing machine that works.

To me when you pay $1,298.98 and only have an appliance for three years and three months, the company that manufactured the appliance should stand behind that appliance. We have no recieved a refund check to date. I am unaware of how much they will refund back due to the fact that they can set their own price for repairs.

20 days after the purchase of my washer model # MHWE500VW and after 10 loads broke down. After 10 additional days and 2 service calls it was dicovered that the dispenser assembly needs replacement - 10 uses and it needs replacement!! Customer service and Whirlpool CEO office offered nothing more than standard repair and repair until it can't be fixed anymore.

After owning this machine for 20 days and returning from a 11 day vacation with 4 full bag of dirty laundry with 2 additional guests in the house..after spending over $2000 on the washer/dryer pair I am stuck basically with no washer and no real help with Maytag/Whirlpool.

My Maytag washing machine has been serviced three times because during the spin cycle, I think the drum becomes unbalanced or perhaps it is warped, the grey rubber scrapes against the door of the washing machine and made a whole in the door, the door has been replaced twice, now the same problem is occurring even though we are putting less clothes in the washer (half full) so I am washing more times, using more electricity, more water, and more soap and wasting more time!

The last time, the repair service also replaced a computer board said that would adjust the spin cycle speed but the same problem is happening. GE keeps telling me the door is not covered under the service contract. The company that was initially supposed to come for this third service call does not have an opening for 9 more days (I have not washed clothes for 5 days since I called for this service). GE called another repair service company to come tomorrow. This company called and when we said it was a Maytag Neptune Washer, they said they do not service this washer-too many problems, too many headaches with them. Now I had to call GE back again and the woman told me the door was not covered and I told her the drum is spinning up against the door and scratching it-so she has called another company and I am waiting for them to fix my washer. GE is sending me a check to wash my clothes in a Laundromat. This is rediculous.

In addition, my washing machine smells really bad all the time. We have complained about this on our first service call because we can hear water inside the washer when the drum moves when loading and unloading the machine. Is this normal because the smell is really bad? It smells like mildew or something, not like fresh soapy water!

I bought a Maytag washer in Oct. of 2006.As you can see it isn't 3 yrs. old yet. It started making a terrible noise probably 6-12 months ago. Finally called a repair man, and all he could do was spray somekind of silicone to make it better. I am very disapointed in Maytag. I always heard you never had to call a repair man. I will NEVER buy a Maytag and I will tell others not to buy one. Any chance I get I let people know about how I feel about the Maytag product. The noise is so bad you can not be close to the room where the washer is. You can hear it all the way into the back of the house. I have no choice but to keep it and listen to the sound.

Discovered small holes in our tee shirts located in the front lower part of the shirt in a circular pattern. These occur in all our shirts and my sister-in-law has the same machines and is getting the same tearing on her husband's and her shirts.

I have a Maytag washer and dryer. Both are in need of servicing. I have not had the Maytag washer for eve a year (August 2008 purchase) and the dryer for three years (August 2006 purchase). The dryer has been worked on in the passed year because the drying element went out and now the pulley is gone and so is the drive belt. The washer does not wash a full load with me restarting it by pushing on the sensor to turn it back on.

I spoke to Maytag and the young lady was rude. She was defensive and I don't understand why. I told her someone needs to say something to corporate office about these products and the engineers who designed the products. They are not reliable and non-functional.

Her attitude was so bad and so I decided to called the customer service line and got Howard. Howard offered to give me fifty dollars. $50. That does not solve my problem. It will not repair my washer and dryer. It will not give me the money I have spent at the laundry mat and time I have spent going. They really need to do something about their products. But in the mean time consumers need to be made aware of their products and customer service.

We have now had the dryer repaired three times since purchase and the washer at least once and are out several hundred dollars, and we deal with a constant odor in the washer from the horrible mold and mildew build-up. We have purchsed tablets that were supposed to clean the mold, but they don't. We try to leave the washer door open when not in use, but wonder if we are being exposed to toxic mold?

I bought a Maytag Neptune front load washer 2 years ago. They claim that is washes your clothes better and saves water. I have tried every method and the washer is crap. I can not get my clothes clean.Before I bought this my whites, colors were nice and bright. This washer greyed them up nicely. I now prewash my clothes in the sink before i wash them. They look better but who has that much time to prewash before you wash.

My 9 year old Maytag started to just turn itself off. I call the Maytag 800 # and scheduled a repair as it was still under warrarnty. It took two weeks for the repairman to get here. he tell me its the motor control board and it needs to be replaced. While I was on the Maytag website i noticed mention of the class action lawsuit regarding the very same model and serial number as mine. I understand the lawsuit is over, but when I called maytag and questioned the exorbundant price to fix $1,141.00 NOT covered under the warranty. they inform me there is absolutely NOTHING maytag will do for me.

My complaint is with Maytag directly. The washer and dryer I purchased in Feb. 2006 as with many others I have discovered on the internet both have serious problems. The washer smell is so bad that it has ruined several clothes. the dryer drum has been replaced already after making a brown streak on my clothes and is now doing it again. I like everyone else have tried everything and cannot get the smell out of the washer and the clothes. The class action lawsuit should not have stopped where it did because the product is still very defective. I spend 2489.64 for these appliances and cannot believe these products were even for sale after the lawsuit that included products bought before Aug. 04. Please try to do something about this.

Purchased in October 2005. Horrible mold and mildew odor coming from inside the machine. I've kept the rubber gasket clean and dry, kept the interior parts clean, and I leave the lid open. I have run hot water bleach only through it a few times. If I leave the lid open without doing laundry for a few days, the moldy smell permeates our house. I've spoken with an appliance repair man from a very reputable company (Sewell Appliance in Atlanta, GA) and my best option is to replace the machine.

My washer finished cycle, and door will not unlock, I have a Neptune 5500BWW, so I have wet laundry stuck inside. I had the Maytag man out to my remote house twice since March for the same problem, he used the scamitic to reprogram the machine, so with my hubby's help we did just that. The indicators tell us that the lock unlock selinode is malfunctioning, so I called Maytag to order one, they told me I had to have the part number, guess what there do not give part numbers to consumers only to certified maytag repair personel, I live 150 miles from the closet repairman, they will not come to me unless I pay a very high service call fee and mileage and they also charge the same to come back with parts, so each trip cost a ridulous amount of money.

I purchased my pair in early 2005 when the law suit was being settled, my department store did not tell me they had problems with these machines or that they were made by Samsung for a period of time, of which I got a pair of, so help, how can I get this part and repair my machine or get the door open to get wet laundry out

The solution they gave me was to run a clean cycle with bleach and hot water. I have done that and it does work but it seems that I have to do it on a weekly basis to even begin to control the problem. I currently have a septic system and the thought of bleach pouring into it every week is appalling just to ensure that my washing machine wont make myself and family ill. Maytag should be ashamed of themselves. I bought this machine in 2005 which is the same year the class action lawsuit claim expired for these exact issues on these machines. I have recently sent off a complaint letter to Maytag, I have not had a response and doubt that I will.

i have a maytag neptune washer. bought new in 9/04. still has a warranty on the machine. local maytag has been to the house 3X since 5/7/09 for repair. now they can not get a part i need. special order. we called maytag itself.told them i need this repaired. i have spent over 200.00 at laundrymat and about the same on repair/service. woman we talked to friday at this number refused to help. said the most would be to give us 15% or original price towards a new maytag/whirlpool. then after 40 mins of talking she hung up while i was talking to her. my maytag local service owner told us it is considered a 1/2 life. should be worth at least 50% of the original cost in a buyout/buyback. i need a working washer. HELP!!!!!!

maytag model medb800vq0

My husband & I purchased a new maytag washer & dryer from queencity appliance in concord nc. the washer has problems. it does not go thru the cycles as it should. we reported this to queen city. nothing was done to correct the problem. we reported it again. we were told that they did not receive a complaint from us. fact was the person who took the complaint never registered the complaint with the managers as we found out 2 months later. I wanted the washer replaced since I purchased new. I expected it to work like new. queen city said we had to let them send out a repair techn first.

the repair person did come to my house but said; he didnot have time to hang around to put the washer thru a cycle to find the problem as the company gives him a tight schedule & he had to do so many appointment in a loted time period & left without determining the problem. we called back to queen city appliance to complain about this behavior. at first the female employee was upset with the repair company as they pay them by contract to do repairs. this repairman went back & lied to the company saying that the washer was ok;that the problem was my plumbing.. which was totally not true. so then queen city sent out a private repair man from another company they do business with. he figured it was the timer that was defective & replaced it but that didnot fix the problem. we called back queen city & wanted the lemon washer replaced. but they refused flatly. claiming that they would not stand behind the appliances that they sell.

they told us if we had a problem to call maytag ourselves. we called maytag 2 times with no results. it has been 2 & a half months ago & we still have not been able to get the lemon washer replaced. we purchased a new washer & dryer for over 1000.dollars not damaged or second hand appliances. also the dryer was dented which we were willing to over look. but the washer has not worked correctly since day one. we beleive we have the right to receive a working NEW replacement. we purchased a new washer & dryer but thats not what we got.

old Maytag repair man with nothing to do

The washer is model SAV2655AWW I don't know what the dryer is, but it's all

JUNK. not what they made years ago.

The transmission in my washer was replaced by DYNAMIC APPLINACE REPAIR & I have no problem with them in fact they replaced the transmission. I am having problems balancing the machine. My complaint is that when the transmission was replaced the tech asked me to wash out the steel tub and plastic liner. I was dumbfounded as to the amount of sludge mildew and mold inside the plastic bin. For months my wife was complaining of a foul odor in our home. I am certain this sludge is the cause. NO MORE MAYTAG FOR US.

My Maytag Neptune TL washer puts holes in my clothes, has a broken fabric softner seal, spins really hard, puts clothes in knots. Dryer keeps deep wrinkles in clothes.

Purchased a Maytag Legacy Quiet series 300 a little over a year ago. When attempting to was on the normal cycle, it switches to the rinse cycle and then you can get it to switch back until you run it over and over and over on rinse. My husband calls it "pssessed". I did contact maytag who at the time said "I'm sorry" but we won't help you since it didn't show the problem within the 1st year. Then I filed a complain on the internet Complaints Board and someone from maytag did contact me to try and help. They said they would pay to have one of their authorized repair servicves come out and gave the list of authoruzed companies.

I made an appointment with one of them Koczaweiz who DID NOT SHOW UP on the scheduled day on which i had off from work. Maytag claimed they couldn't do anything. I cannot take another day off from work in the hopes that another repair company will show up and Maytag said they couldn't ask their authorized repair companies to rescheudle around my schedule so that I didn't ahev to take off again.

I would NEVER SPEND ANOTHER PENNY ON MAYTAG and I feel it my duty to let as many people as possible know that buying a Maytag product is nothing but a headache and has tripled my water bill every money.

The board on our washing machine started to mafunction, you could not select the setting you wanted, several would light up at a time. They came out and "fixed" it. The next time we went to wash, it would not spin/drain all the water out, clothes would be soaked. They "fixed" it, then the next time we washed, NOTHING worked, the unit would lock, would fill and fill and fill, or just wouldn't do anything.

Purchased this washer 3/20/05 lasted until 5/15/09 Brake pads after much vibration--Repair people informed not worth the repair cost. The entire machine needs to be taken apart to replace the broke part (brake Pads) Replacement required $ 600

My Maytag Neptune washing machine model #MAH5500BWW has a moldy door seal. Just cost me $242.00 to replace the moldy seal. Believe Maytag should reimburse those of us with this classic Maytag problem. Understand there was a lawsuit but it expired in 2005 for any reimbursment.

90 days after owning the washer the rubber ring around the top broke into pieces and had started to leek water through out the unit. Then one year later the ring broke again as well as the softner cup on the side.This started the clothes to smell like mildew and to have to be rewashed two to three times with bleach. We called Maytag again and they said they was nothing they could do but warranty the part that we had to replace. So we were stuck with a lemon.

The next year the bearing in the motor went out we had to replace the entire bearing unit and now it has been six months and the computer board has decided to go now. we have sunk over 350 dollars into this piece of junk and we paid the over price for for a new set that we were told would last us twenty years 2400 dollars. later and we are still paying and Maytag is just sitting in their little corporate office not spending a dime to help us.

Our Maytag Neptune Washer has a grey colored bladder ring that has blackened with mold, which also covers the inner plastic ring. The mold smells badly, collects and chips off into and onto our laundry, causing obvious damage. Washer makes a loud banging sound when on spin cycle.

Only 2 year old, but the circuit board has burned out. This would cost $296 to fix. The repair guy said the same thing happened to his. From the complaints on this site, it looks like this, and other problems, are systemic with this washer. We cannot wash our clothes. At first, some of the cycles did not work, but now the washer stops mid-cycle, leaving half-washed clothes. We do not want to spend several hundred dollars fixing something that is likely to have many more problems in the future.

I purchased a Maytag Neptune TL washer in 1994. I have to constantly check to make sure the washer is still running because i receive alot of error codes such as: dc or Op and the washer will stop running in the middle of a load.

and i also have a mildew smell that is horrific i have to constantly bleach and clean my washing machine, which has become a great pain.

The straw that broke the Camels back, was the dryer catching on fire last week. Smoke coming from under the drum of the dryer, smoke everywhere. We managed to disconnect the dryer from the wall, pulled out the clothes, and the fire subsided. Had we left that dryer on and left the house, or gone to sleep with it running, the house could have burned down.

and I complained to Maytag directly and they sent one of their repairmen and it didn't help much and he said that is just the way the machines are. Then the mold started on the boot and the smell from inside was bad. Then I received info about the class action suit, filled out the paperwork and sent it back.

I never heard anything else. I couldn't find my copy of the paperwork I sent in and Maytag told me they never received it. I found my paperwork after the deadline but I was too late, even
though I had been complaining to Maytag for a long time about the same issues covered in the class action suit. The best they could do was offer me a 10% discount on another Maytag product. Not a chance! I will never buy another product associated with Maytag in any way. What a rip off.

They would not even give me a new boot for the door even though mine was moldy beyond repair. I bought one from the Maytag parts department thinking it had been improved from the old one. It arrived as a generic (after market) part just like the old one and I was charged about $20 more than I could have gotten it online at several places. I should have known better, but now I do. I wonder how many other people were told their paperwork was never received?

She's now haveing to go to the laundermat to wash and the garage still has the electrial smell. The machine is only 3 years old! My complaint no one has called her and she needs more assistant then what is being offered "to prevent any electrial problem" Too late for that.PLEASE Help the machine is only 3 years old! her warranty ran out and she could not afford to extend.

We bought a Maytag washer dryer combination unit for our apartment in 2000. Last week it started to make noise.We called a Maytag/Whirpool repair company and were quoted 1365.58 for the repair, which is more than we paid for the unit. We are not throwing good money after bad and will use the noisy machine until it dies. At that point it will be replaced by anything other than Maytag!

Unauthorized recurring charge on my phone bill for $53.45. It started when a caller (with a caller id that said Advanced Business Services) called and said he was a representative of AT&T. He said that he was calling because my account needed to be updated. I asked why? and he said "in order to save you money." There was no mention of a service or a recurring charge. I did not authorize anything. The caller hung up and we began getting a recurring charge on the phone bill. When I called to complain Advanced Business Services attempted to sell the service to me. I stated in no uncertain terms that I did not authorize the service or the charge and I do not want the service and demanded a refund. The customer service person said that I would receive a refund in two to three months time.

I bought a neptune washer and dryer set and it worked great for 1 year. Then the mildew in the washer started. Shortly after I would be locked out of the washer and the clothes would be locked in! Very frustrating with a family of 5 and you can't do your laundry! If there is a remedy for this please PLEASE someone contact me and let me know.

Purchased the washer new in 2004. We have had problems ever since. Now it refuses to go thru all cycles. It stops on minute 52 and won't go thru rinse or spin. We have to manually stop it and put it on spin. I worry that our clothes are not clean. This washer cost $1000! You would think it would last more than 4-5 years. Before this my GE lasted 24 years!

I purchased a Maytag Neptune frontload washer and dryer in 2003 or 2004. The washer had a mold smell within the first year. I contacted Maytag, and after a wait, a repairman came out to fix the problem by putting small drainage holes in the base of the front of the machine. This did not help, and the machine now has a very strong mold smell. I was not aware of the class action lawsuit, or I surely would have chosen to get rid of this machine.

I have tried drying the machine out after use as suggested by a Maytag rep and using bleach to clean it out to no avail. I spend more time washing the washer than washing clothes! I also claen it out with a paper towel, and find lots of mold around the front of the machine. I have tried using the affresh tablets, but they don't help and it's getting expensive.

At this point, I hate putting my clothes in the washer. I feel like I'm washing them in mold and my son has asthma so this can't be great for him. It's disgusting. I would not purchase another Maytag product. I always believed Maytag was a good quality company and product but not anymore. I would warn people to stay away from this and all other Maytag products! If anyone knows of any recourse I have so long after the class action suit has been settled, I would appreciate any information. I'm not sure why we never received information about the suit years ago, but hope I'm not stuck with this thing.

I purchased a Maytag Neptune front loading washer October of 2004. Unfortunately, my purchase date fell outside of the parameters for the class action suit. My washer has the exact same issues with mold and mildew.

Maytag neptune front load washer MAH6500aww is leaking water from under the front of the machine. Why is this?

leaking water from under the front of the machine leaking to basement.

I purchased a Maytag washer model number SAV515DEWW in december 2004. I had a service man come out in January because it would walk across my kitchen and was very noisy. It was listed as being quiet. Anyways he told me that my floors were the cause of the walking and that the where weak. I told him that my previous washer had no problems and it was used so we wanted something new and nice looking since our hook ups are in the kitchen. He still insisted it was the floors, so I sucked up the often walking of my washer and only did laundry if someone was able to sit on the washer during the spin cycle.

In February 2009 my washer shuts off after a few seconds of running. Then it will kick back on after about 10-15 minutes, and a few seconds later kick off again. It took over a full day to get a load of laundry done. Now in March it began washing right again. In April it began not spinning out the load, like the timing was off. However if I turned it back to spin cycle, it would spin out the clothes. It still wasn't rinsing the clothes out properly.

I called Maytag and the sent someone out that cost me $65. He informed me that my timer needed replaced, which I told the lady on the phone. The thinag I was expecting was the $293 bill that came along with it. See only my transmition and operating motor are still covered. What really did me in was when I called for the first repair and found out that I had really purchased an Armana washing machine with the Maytag name stamped on it. What a rip off to the unknowing consumer.

I have lost money, time (given an 8-5 timespan on when the service man would get here), loss of use and had to go to the laundry mat.Imbarrasement of having to sit on the washer to keep it quieter and from shaking while company is over. Or I would just shut it off and finish it later, unable to do it at night when people are sleeping, or during the evening when the Television is on. It is unbelievably noisy.

I have a terrible mold oder in my Maytag Washing Machine. We have a new baby in the house and I want to know what to do about this. I have read the sites of people telling about this problem. The same one I am having. I want to know what maytag is doing about this problem. I want to know what I can do about this problem.

My clothes smell

On3-25-2006 we purchased a new Maytag washer and dryer from the Brooksville Florida Lowes. The washer is a Maytag Neptune model MAH700AWW. We continue to have problems with this machine. The worst being it will dance around until it hits the wall, sometimes it will not empty all the water, it has a horrible smell and the main control board has been replaced once. The service person was out about three weeks ago and worked on the dancing problem but guess what, it still does it. He told my wife these units were junk but we are stuck with it. Wish I had been home as I would have adjusted his attitude.

We were sold these as the best, top of the line machines only to find out now that a class action suit had been settled only 8 months prior. I feel both Maytag and Lowes should be held accountable for resolving this problem. This is america and based off the comments from consumers there should be another class action suit. I for one am on board, lets proceed. I would welcome information as to how to proceed.

At one point we were contacted by Maytag telling us not to use the washer until we received a ground fault circuit protector as it could catch on fire and burn down our house. They said that since we had been contacted that they were no longer responsible if we used it and our house burned down. When asked how we should do the laundry they said to take it to the laundry matt. We live at least 18 miles from the nearst one and they said this is the only option.
Loss of use. Constant stress when ever unit is used.

I have a Maytag Neptune top load. This washer is 4 years old and has been a pain ever since. It has spells of pausing and not finishing the load. Just today, it is holding a load hostage. I cannot get it to open, it will not restart, it just sits there and groans intermittenly. I almost junked the previous Maytag because it walked across the floor, Even after they rebuilt it completely, springs, balance ring and even a new tub and it still walked. I took it back to Home Depot and they sold me this. Maytag Neptune is JUNK.

I don't know. I can't get it open to finish the load at one of my kids house. I am at a loss. I am mad as hell.

Contacted Maytag repair to fix the Maytag Neptune Washer. Made apt and had to wait 8-4pm for contractor to come in and look at the washer Contractor called at 11:00am said he would be here between 1 and 3pm. 4:15pm we called maytag and found out service contractor had cancelled. He didn't want to come because it was difficult to park. We had saved a service spot for him if he had called. No accountability from Maytag for random contractors that they hire. Maytag would not do anything

Lost days pay as I had to sit home from work, 8-4pm waiting for Sam (contractor) No accountability with Maytag or Al-tech. Sam is M.I.A.

We purchased a Maytag Neptune washer a dryer about a year ago and have had nothing but problems with them. I had an appliance repair man come out to look at them and said that he has had many calls on this model.The washing machine reader board malfunctions constantly and stops the machine on the spin cycle, I have had to restart the machine sometimes 6 to 10 times to get it to complete the load of wash. The repairman said to repace the board is over $400 and there is no guarantee that the new one would work either because there is a defect.

These were very costly machines and if they have a defect they should be taken off the market. We do not feel we should buy a new board when we could encounter the same problems so we have to buy a new washer...It will NOT be a Maytag!!!

Have had multi problems with Neptune washing machine. Resently it had problems in last spring, Dec, and this March. I have not been able to use it since March 10. It has been serviced multi times since. They can't get the specific part for it on back order until April. I spoke with manager at Maytage dependability plus. I asked them for a renter machine untill my machine is fix. They said they do not do this. I explained to them that I can't go with out a washing machine for two months! They said that I have to wait for the part by the time I go to the laundry mat I could have bought a new washer. Please please help!

I have a Maytag Neptune model # mah5500bww. I am going crazy!!!! Last month, the door burst opened and dumped about 50 gallons of water all over my kitchen!I AM NOT KIDDING!!! Took me over an hour to clean it up. The door registered locked but did not. I fiddled with it did another load and watched it, then it dripped a bit. I changed the door around, it worked for about 2 weeks with no problems and then last night, BAM, the door leaked. This time I caught it and only about 10 gallons of water came flying out!!!

Now, when I unplug it and have EVERYTHING off, the water continuously runs in to. The washer stinks and it has collected tons of water inside. When I manually spin it, I can hear alot in there. I have no idea what to do. This has been a pretty good washer until now and I am really getting hit hard now!!!! I have no idea how I am going to purchase a new unit in this lousy economy. I called a repairman to come out tomorrow, but something tells me that I am screwed. My stomach just hurts. Not to mention my neighbor is already tired of washing my clothes. 3 boys and a husband tend to make alot of dirty laundry.

My wood trimming around my kitchen floor has been damaged by the water. My kitchen stinks of mildew. My family is crazy right now because we are totally thrown off track by not having our washing machine.

Like everyone else, I've had problems with our washer (neptune front loader). The washer has 9 months of extended warranty left (three years), but of course coins stuck in the filter entrance aren't covered by the extended warranty. I convinced one of the repair men to show me how to fix this myself. So right now there are no coins stuck. However, the last time I called them out, they said there was nothing else wrong with it. It doesn't drain or complete the spin cycle. It stinks and we've resorted to going to a laundramat again. We paid almost 1000 dollars for this stupid machine and We're going to just have to eat it.

Maytag should be sued again for continuing to have machines with such poor design out on the market. I would like to know why this product was still allowed on the market after the first class action lawsuit. This is foul smelling!

Now we have to purchase a new washer or continue to use a laundramat...

Purchased Maytag Washer Model No. SAV515DAWW, from Waco Home Depot, May, 2005. This was to replace a Maytag Washer Model No. SAV515DEWW, that had three breakdowns within a year or so. Waco store did not have replacement in stock. Had to drive to different Home Depot in Waxahachie Texas. Picked up. Purchased extended Warranty. Warranty has expired. Will not spin.

Googled the Washer model number and found numerous complaints and problems. I was told by one of the service people that this particular model was an Amana with a Maytag name. It is a piece of junk. I will not buy another Maytag. Too many problems. Warranty service is poor. Took six weeks to fix one of the Maytag machines. We do have an older Maytag Dryer that is probably made by the real Maytag Company. Knock on wood, it still works. Poor customer service for repairs from Warranty and terrible products. Maytag and Home Depot are

I expected the Maytag Washer to last at least 15 years. It is not quite four years old and giving trouble. I will probably replace it with a different washing machine instead of trying to repair it. Wished I had never bought a Maytag.

I purchased a Magtag top loading washer that has had to have the motor replaced because the override switch was built into the motor and could not be fixed separately, then the agitator stopped working and then smoke came out of the washer. This machine is used to wash 2-3 loads of wash per week. As we are retired, obviously, the machine doesn't get used excessively.

When I had a repair service man in to look at the machine, he alerted me to the fact that many people had problems with the motors. I have sent spoken with other sales people who have confirmed that many others have had similar and other problems with their Maytag washinging machines. I no longer can use the machine. luckily the smoke was noticed quickly and the machine was disconnected.

The Maytag repairman has been to my house 9 times since I purchased my MAH8700AWW on 3/1/06. The drum has been replaced 2x's, the drain has been clogged because coins and such can go into the fins of the washer and go into the pump 2xs. Who's idea was this? It vibrates the entire side of the house it is on 5xs. I had to remove my under-drawer, and still it shakes and vibrates. The repairman is very much a difficult arrogant man. And I have a five year warranty! I am disgusted with this product and in turn I will never purchase another Maytag Whirlpool product. I called the warranty hotline and they claim my complaints are not valid.

My 199.00 under-drawer is in the garage, my house vibrates and they will not help, even with a 5 yr warranty

Purchased a Maytag stacker washer and dryer less than a year ago. Approxiamately 2 months ago the heating element was replaced. Since then, we have had a squeak and the repair company ordered the new glides to fix it. There is a backorder on the part. Next month our warranty is over - when will the part be available? We are tired of the noise!

This is maytag neptune front load washer. Never worked right and Sears never able to fix. Holds water on extract cycle. Clothing as wet as pulling out of a tub with water. model MAH4000AWQ

Takes three times longer to dry clothing.

In the fall of 2008, I bought a new Maytag Bravos washer. I was interested in all its features, especially the Hand Wash, which I planned to use for my washable business clothes. However, it only took a few loads to determine that the clothes coming out of the machine looked dirtier than when they went in. They have lint all over them, especially black slacks. My husband and I looked for a lint trap to empty, called the service number, and they informed us that the Bravos machine does not have a lint filter. Their explanation was that's what you have a drier for. Needless to say, things that qualify for hand wash do not go in the drier.

Further calls to the service number proved equally unsatisfactory. A service tech was sent out, who billed us $80 to tell us there was nothing wrong with the machine. Follow up calls to the service number could provide no additional assistance, although this service rep did try her best to help. Meanwhile, I've got a $1000 washer that makes clothes appear dirtier, and there's no energy efficiency, because I have to run an hour-long cycle every week to wash the washer before I can wash clothes. If this is an example of Maytag quality and customer service, I'll never have another Maytag anything in my house.

I could have bought a regular washer for $400 or so dollars. Instead, I spent a thousand dollars, didn't get the quality I was hoping for, and now the Maytag repairman bills me $80 to tell me he can't resolve any of my complaints.

Purchased March 18, 2008 washer has been down two times. Second time major problems after ten days washer is still down and nor releif in site. Maytag passed repair onto Alabama Power Co in Birmingham they have ordered parts and say it could be next week before parts come in than they will schdule for installing. This means our washer could be down for a month. Kitty at Maytag is the most rude person I have ever talked to on the phone.

We are buying towels and will soon have to start using local comercial washer at loundrymat.

i bought a maytag washer and dryer with belief that it was the best. i do not like either at all for starts the wash machine is very loud and makes a lot of noise and shakes way to much. it is hard to clean. the dryer does not turn off on most of the cycles. The clothes do not dry during one cycle and takes hours to dry and i have to babysit it when i do dry my clothes because on some of the cycles it gets so hot that the clothes could easily catch on fire because it does not turn off. i really am disappointed in my maytag dryer because it dries my clothes very wringled. i had a very old kenmore and it did so much better than a maytag. i can't wait to afford a better appliance.

clothes are so hot that they smoke when removed from dryer.

In 2005, I bought a Maytag front load washer and dryer set (very expensive - $1700 for set)from Hudson's Appliance. In 2006,while on warranty, the computer control panel went out. I contacted Maytag, but they were rude. I contacted Hudson's who contact Maytag and said that Maytag would replace for free. After replacing, Maytage charged Hudson's Appliance who charged me and I had to pay for it out-of-pocket. Then, in 2007, the front door of washer began to leak during each wash onto the floor and the door seal is black with greasy mold.

The front load door seal is covered in a greasy black mold and the inside of washer stinks from standing water. My clothes smell from the standing water in the tub and the grease sometimes transfers to my clothes.

I purchased and maytag front loading washer. Since the day i purchased this machine it has shaken violently durning he speen cycle we have had repair men come out and replaced the shocks the computer and just receantly tell us that there is nothing they can do for are machine. maytag will due nothing to help fix the problem. Machine shakes violently has mold and maytag wont do anything to fix the problem.

The Maytag Neptune TL, (#15855909GC), I purchased from Lowe's 3 to 4 years ago is leaking (better word spuing), water out of the top and bottom of the machine. I have called two companies for repair, both said they would not touch the machine. Went to Lowe's, they said just to cut my losses and get a new machine. This is not my first Maytag, others I have owned lasted 13 years at the very least. This washing machine was not cheap, I do believe there should be some recourse.

I need a washing machine. My Husband is in a business that needs his clothes washed. In this economy, I can't afford to junk one machine and purchase another.

My husband and I bought a new home 5 years rs ago 2004 and the only appliance we had to purchase was the washer and dryers. We thought we were doing a good deal when we purchased the Maytag Neptune, top load, washer, and the Maytag Neptune DC dryer with the cabinet for laying and/or hanging for drying. Other than the control buttons wearing out and having to push them ten times to get them to work, there have been no major issues with the dryer.

The washer is a different story. The washer tied clothes in knots that you could hardly get out. The dryer could not even get the wrinkles out,needles to say the washer tied the clothes in it together in knots making it almost impossible to get the clothes separated. We have had nothing but problems with it. Having to have a repairmen out 2 times for the LC button not being able to clear from the screen and being able to reset the washer. We were only one step away from the lemon law that could have worked in to place if we had had to call service repairman out just one more time for that repair. How ironic, it worked. Then the washer started making a horrific noise sounding like a jet engine was landing in my home.

We had repairman out and the repair cost was $1200. Heck we refused that and used it til the end. TWo days ago it stopped draining the water from the tub, the lid was locked, we had to force the lock open to get our clothes out of the machine. Now tonight we had to go out and spend money that we did not have at present time on a new washer when ours was only purchased not even 5 years ago. My husband and I refuse to ever purchase another Maytag appliance. We always heard good about Maytag, but this surely changed our minds and we would never refer a Maytag appliance purchase to anyone. NEVER.

having to purchase a new washer at this very hard economic time

I purchased a washer on 7/15/03 Model # LAT2600AAE Serial# 10238386CC Last Saturday March 14th 09 when I took some cloths out of the washer I notice some rust spots in the tubs circles and yellow running down,at first I thought There was something left in one of my pockets, but that wasn't the case. the tub has rust spots and not due to nicks from anything.

I called the store they told me to contact Maytag I did. The call was made today March 18th. I talked to a rep. She told me I had two choices to contact a repair person which she gave me the phone # for and I would have to pay mileage and labor and they would cover the part or buy a new washer and I would get 10% off on the new purchase. All my appliances are Magtags. I never had this problem with any of the washers that I bought.

I feel this is a defect in the product. It is only me who uses this washer and it's not even 7 years old. I'm not satisfied with the result of the call that was place today with Magtag. I am very upset and for future I will not buy another Magtag product. [They] just lost a GOOD customer.

I bought a Maytag PAV-1 Series Clothes Washer (oversized capacity plus washer) in May, 2003. Yesterday, March 16, 2009,it leaked out of the bottom during a cycle and put the full load of water all over my basement floor. All hose connections on the outside are tight. It does not leak on the pump out cycle. If you turn the dial just past the rinse cycle to the pump out cycle, the water in the tub will be pumped out and not go on the floor. I have had five other washers over the last 40 years and none of them have ever done this. They wore out eventually, but they did not break down and completely leak a tub of water!

We mopped the floor and put out to dry some non-perishable items, so there was no money damage. We did spend a lot of time mopping and vacuuming up water. It will cost almost as much to repair the washer as to buy a new one, so I probably will buy a new one. The factory warranty has expired. A purchased warranty would have cost about $250 to date and I am glad I did not buy one because the washer only cost $400 brand new. I will not buy another Maytag and I will not go back to the store that convinced me to buy the Maytag instead of another brand.

I like many others out there purchased a Maytag Neptune Front loader washer and also the Neputne Dryer. I can relate to SOOO many of you who wrote about the smelly, mildew oder that the washer puts out inside the machine itself and that wonderful mildew smell that it leaves on your clothes. Not to mention what it makes my laundry room smell like. Air fresheners cant even cover the smell. I, like many of you have tried every laundry detergent and fabric softeners out on the market trying to eliminate the terrible smell. NOTHING has worked.

My husband and I just purchased a water system for our house hoping that it would cure the problem with the smelly washer. IT HASN'T!. I bought my washer and dryer late Dec.2005 and actually had it delivered and installed the first week in Jan.2006. The registration card for the washer and dryer went out that same week. I was NEVER notified about any Class Action Law Suit, nor was I ever notified about ANY recall on the washer or dryer units. The way I found out about the GFCI recall was by a service man who recently came to my house to service another recall issue on my Maytag refrigerator. I asked him if he knew about any recall on any other Maytag appliances.

Come to find out there had been on the Neptunes. A couple of weeks ago after another load of CLEAN SMELLY laundry. I opened the door to the washer and found a slimy brown residue all along the front door. I often have to clean/dry out the inside rubber lining. I was SHOCKED to see so many people out there with (My Problem) and very disappointed to read about the results that every one is getting from Maytag. Somethng needs to be done by Maytag in the result to this mildew issue resulting within their machines. It is not very sanitary to be washing our clothes in such unclean bacteria filled machine. I will be contacting Maytag with (MY) mildew issue and I will let you all know what, if any results I get back from Maytag.

Maytag washing machine is 2 years 2 months old. Stopped spinning due to seized bearings. Cost to repair would be approx $300. Model = MAV408DAWW Legacy Series. Previous Maytag lasted 25 years without any repairs.

Will purchase a new washing machine. Will try to avoid Maytag from here on out. Cheap junk.

Purchased maytag neptune tl 8/29/04 model #FAV6800AWQ. Had service call on 8/29/07 from A&E Factory Srv. Service man didn't have answers for me. He told me to use he detergent to stop the smell but that didn't work. Water sits in the machine & starts to smell terribly. If not used for a few days, when I do a load of laundry, the clothes come out smelling. With some loads as its in the washing cycle, the machine stops & the code JC comes up & won't finish. Its always at (11) eleven minutes left. I have to move the clothes around to make it work again. I'll do the same type of load & it'll work fine.

The service man came to my house & hooked up this computer to my machine & called someone. I was told it was the transmission. We started to write up the repair & then received a phone call & went outside. When returning, he then told me it was the clutch. The transmission was covered under warranty but the clutch wasn't. He wasn't sure at that point what to tell me. My husband came home & he got real nervous. We asked him to leave. I call Maytag & told them what had happened. The machine also moves all over on the floor at times when spinning. I called Maytag again 3/10/09 & they offered to cover 100% parts but no labor or service charge. Then they offered me 15% back of what I paid as long as I bought another maytag or whirlpool. I have 30 days to decide.

Maytag washer is leaking oil,mold & mildew under the machine. Not all the water is being wringed out of clothing.

Maytag washer is leaking oil,mold & mildew under the machine.

Well, For starters the first time we used the machine, it walked across the basement from the spin cycle. which it still does today, Then the washing machine had a recall, that it needed a GFCI plug, Then a couple months later, the machine just stopped draining water. $ later, a quarter was found stuck in the pump. couple months after that the whole machine went out. no power, our clothes were locked in the machine. $$ later we were told the computer board had gone bad.

tile in basement is scarred.

I purchased a neptune washer and dryer combo. Of course I did not check on line for reviews on these appliances before I bout them. Maytag I thought, it must be good. Well low and behold, the washer is a piece of crap. It makes my clothes stink. It absolutely deforms the clothes. The machine vibrates and moves all over the place on its own. I have had every problem meintioned in all the articles complaining about this washer.

I called Maytag on a rust issue becuase the top cover in the machine is already rusting. They said they had never had this problem reported. I checked on line and withing 15 minutes pulled up a ton of hits on this problem. Maytag offered me a 15% discount on a new Maytag washer. My answer to that was and what will I do when 2 years later the new Maytag washer starts rusting agian, call to get another 15% discount on another crappy Maytag washer. Anyway just another dissatisfied Maytag appliance owner. I will never buy another Maytag or Whirlpool appliance.

Very bad smelling clothes. No broken parts yet but I expect that to happen any time soon. This machine sounds like its going to take off when it starts spinning and not to mention that it moves on its own. I hope I can get rid of it before it goes.

Just found out that my Maytag Neptune Stackable Washer and Dryer was part of a recall for problems that I'm currently experiencing, mold in the door gasket of the washer.

Thank you for any help you can provide. It's funny how if nothing goes wrong they never send you a refund!

My neptune washer has an odor of mold and I have tried to clean it out and it will not come out. Has been this way for a long time. Just never had the time to write. I even left it open and it still smells.

purchased neptune washer first year it was out. cost $1000 which was a huge amount back then. had a recall on part and someone came and replaced it.. it broke completely soon after the repair and was told it would cost $300 to fix.. that was around 3 years ago.. washer is sitting in my garage still broken.. do i have a right to expect the washer to last longer than it did?? it is built like a tank.

I bought a nice Maytag Nepyune set in January 2006. The washer is great no problems at all with it, but the dryer 3 years later 6 repair guys and my extended warranty runs out in a year, so i got a year to fit in how many more repairs? I had the dryer two weeks and they had to come replace the drive pulley. Ran great for about six months and then the blower fan stopped turning. They said there was something caught in it. yah and how did that get there? it was zip ties from ther factory that were never removed. Ok 7 months later repair guys are in my house again the motors done for.

Ok were back up and running.. about 5 months after that the electrical circuit board goes out. Three months later they are back to replace the bearings. Ok i've about had it i have 5 kids a baby on the way and my dryer is a piece of junk. Ok last week it was running great and than the horriable clunking starts and than the dryer stops. My husband hoping it is something simple takes the top off the dryer ok looks like the belt came off. Oh goodie something we can fix, but oh no it's a piece of crap Maytag he goes to put the belt back on and finds one of the rear rollers laying on the floor of the dryer. On closer inspection we discover a crack in the drum.

Ok repair guys here replaces rollers has to order new drum. I have a dryer for a week until they get the drum and get it back over here. I'm afraid to turn it on this crack is going to eat something i just know it. The repair guy assures me it wont he placed some kind of tape or something over it so it won't eat my clothes. I have a pile of laundry a mile high and i look like i swallowed a barrel you really think i'm going to catch up before my baby comes? I call the company and how nice of them they offer me a 4 year extension on my warranty for another 125 bucks. Gee are they trying to tell me i need it? Hopefully noe but going to get it anyway.. basically after the drum is replaced i'll technically have a new dryer theres nothing else left to replace, oh but it's a Maytag guess we can start over from the beginning. I will never ever buy another Whirlpool/Maytag appliance again. Held true to that when we got a new frig in December i loved the Whirlpool so much nice features but went with something else instead.

I have been working on this for over two months. I see that there are others that have had problems with this machine as well. I am trying to see what my next action should be. I already notified BBB and they are not doing much at all. I contacted the FTC and have not heard fro them yet but what else can I do. I purchased a maytag 3000 series washer and it was delivered on Dec 23, 2008. The machine has not worked properly since it was delivered. I have had CONNS out here four times and they still refuse to replace the machine.

They state that MAYTAG refused to replace the machine and they must fix the machine. CONNS states that they are new to the model and not fully aware of the specks. Maytag. It has gotten to the point that no one will return phone calls or schedule service on the machine and it still does not work. My other issue with this is I have this machine on a payment plan and have made my payments on thime each month since this began but they will not fix the machine. I can not keep paying on a machine that does not work. What can I do?

I have missed numerous hours at work between me and my husband waiting for them to come out and repair the machine. They give a two hour window and show up at the two hour mark and then that additional time to attempt to repair the machine. They refuse to wait to check if the machine works properly before they leave because it it to time consuming and they have other calls to get to. I have to pay for a machine that doesn't work and pay out of pocket to go the the laundry mat to get the clothes needing washed at the correct temp. Not to mention the overall aggrevation.

Maytag Bravo High Efficiency washing machine. RUINS CLOTHING

No matter what setting the machine is used on, you open it after a wash cycle and your clothes/sheets are completely knotted together. The sleeves of all of my shirts have been stretched to almost double their length. You have to physically untie clothing after it has been washed. In speaking to a rep at Maytag I was told there was nothing that they could do about it, and they have a no return policy. HELP!

I purchased a maytag bottom freezer refridgerator model # mbf1956hew on 10/26/04. In april of 08 the fridge stopped working & the food all went bad. called maytag & they sent A&E out. The copper line from the compressor sits in the evaporator pan & rusted through A&E repaired line. Feb. of 09 Fridge stopped again & food went bad. called maytag. they sent A&E out again. this time the compressor & evaporator coil was bad. Maytag sent new coil in mail. took 3 weeks for it to come. A&E repairman spent 3 hrs. putting in parts. new evaporator coil that maytag sent was bad

called maytag for some kind of satisfaction for having to go through this mess going on 4 weeks not having a fridge. They said we are sorry for the inconvienance but we will send a new coil by ups. should get to you in about 2 days. the A&E repairman said he didn't [know] when he would be able to get back. He suggested we should be able to get a new fridge from maytag since we have gone through all this & the parts keep failing.

Maytag told me that you know your fridge IS 4 YRS OLDShe made it sound like I should feel lucky it lasted 4 yrs. Thats sad & you know what every time I go to Home Depot from now on I will go to the appliance dept. & I will stop anyone who is looking at refridgerators & tell them my horror story! Maytag does not stand behind thier product & I will never buy one again!

Lost about $600.00 in food & had to take off from work everytime A&E came out which was 4 times so far!

I purchased a Maytag Neptune Dryer (and washer) in June 2005. The drum is now cracked, the seam became unwelded. This is not covered under any warranty. The price of a new drum installed is 397.53. This dryer is 3.5 yrs old.It is obvious to me that this is a manufacturer defect.Maytag says....sorry, only rust is covered for 5 yrs. Why buy Maytag?

10-14 days for parts ordered, 397.53 for a new drum installed

I have had to have my $2779.00 washer and dryer repaired more times than I can remember. I have been told by the repairman himself, that I should sell it in the paper while it is still under warranty because it WILL break again. He said that the Neptune is the worst on the market. My husband and I have 7 children and needed a good washer and dryer. It has been a terrrible experience. We don't have the money to buy another set.

Glass broke out of the front of washer. Ruined the floor in my utility room. Vibrates so badly that it ripped the lines/ hookups out of the wall. ruined the walls and entire room. Lowes said sorry. Extended warranty company said they only had to fix the set, not the room. Homeowners policy said that it was the warranty company's responsibility. Clothes have been ruined. Much money spent at laundry mats while waiting for repairmen to come out 1-2 weeks after we call for help. I am waiting again now. Glass broke again because it vibrates very badly.

I replaced my 1983 Maytag washer in January, 2008. I purchased a Maytag Bravo top loader and couldn't be happier with this washing machine. The clothes are clean, and the machine uses just the right amount of water for the load size. Although I have no idea how it works(I watch through the glass top lid and can't figure out the cycles, it provides a quiet wash and very clean clothes.I'd highly recommend it.

After loving my Maytag Washer and dryer and using the set got 22 years, in Dec 2003 I purchased a new set of Maytag Washer & Dryer, washer model LAT3600AAE as the bearings on my old washer were gone. In Jan 2004, my new washer tore a hole out of a new shirt; the agitator was replaced on warranty service. In July 2006, my 2 1/2 yr old washer tore some sheets and clothing; the agitator was again replaced at a cost of $200; Maytag agreed to and did reimburse me the cost of the part, about $56. Earlier this month, Feb 2009, my washer AGAIn tore some clothing and bed linens.

I called Whirlpool Executive Offices to complain about this defectively designed or defectively produced product and to request a new washer at Whirlpool's expense. Maytag investigated my complaint and the Monday after my Friday phone call advised that they had never heard of this problem before. (However, the website, appliancejunk.comreports on Maytag washer damage from the agitator fins getting older and cracking and eventually breaking.

I kept the 2d agitator which damaged my items in July 2006 when it was replaced.) Maytag offered once again to pay for the agitator part, but I refused to subject my clothing and bed, bath, and table linens to the vagaries of this product. At long last Maytag agreed to reimburse me 20% of the cost of a new machine. I purchased a new machine and had so much trouble with the Sears installers that I called Sears headquarters to get that issue resolved.

damaged/destroyed clothing and bed linens totalling approximately $400. new washing machine costing $560, reimbursement has not yet been received.

Maytag is supposed to be the greatest brand of washing machines, mine has not lasted even eight years, what a rip off, people have washing machines from Kenmore, etc, and don't have troubles for years. I spent a lot of money on a maytag machine, the repair man charges me almost as much to fix it as I could go buy a new one, Maytag is full of crap. I am ******, will never buy anything Maytag or Whirlpool again, and I am telling everyone I know the same thing. Maytag, no wonder your repair man is so bored, you have to throw the things away because they cost too much to fix, no wonder our landfills are overflowing, Maytag sucks.

I have an accumulation of water in the door gasket. Subsequently the standing water smells and has created mold in the gasket. I was told by maytag repair in 2000 and in 2001 that there was nothing to be done just keep it clean. That was the machine I bought. I was just informed of the class action law suit and wonder if there is any kit or answers for my machine.

Well It is about the Maytag WASHER we purchased about 5 years ago, we have done everything to that washer, we have replaced everything that could be replaced and it is still a piece of CRAP!!! We paid over 600.00 for that thing and it was supose to be the best washer at that time, well it's not!! We will never buy another Maytag product. We were told that Maytag was about to go bankrupt and they were not making the products like they should, well they should give us back our money or replace the part that we had to buy all over again. And now only 5 years later we are looking at buying another washer machine. I can assure you it want be a Maytag!!!!!

Broken belt, and it will only wash on 1 cycle!! And now we don't know what is wrong with the washer.

Mold on the door of the washer. Stink from the inside of the washer. I was told to wash my washer without anything in it with bleach and only use a certain type of detergent. I'm having the same problems as the people in the class action suit, but I don't qualify because I bought my washer in September 2004. The suit only goes until August 2004.

I hate this washer. I have had to deal with it because I cannot afford to purchase a new one. This is the most terrible appliance I have ever owned.

I bought a maytag, bravos, washer and dryer on 9/15/07. I read the instruction manuals on both. I use the recommended detergent and fabric softener, plus an odor killing additive. The washer tangles the legs of jeans and sleeves of shirts into knots. When I finally get them untied,shook out and into the dryer, they are still wrinkled when they come out. My laundry no longer smells clean. Two of my daughters,individually, noticed this, also. My husband made comments on the smell. He and I work out in the yard a lot. The stains and dirt do not wash out, as they used to, before I bought this washer. Even when pretreated and soak and stain cycle are used, the clothes do not come clean and odor free. Towels have to be rinsed 4 times.

In January of 2009 the washer started to sound like a jet plane, while in use. The catch on the dryer door jams and will not close, unless I place it in a certain position. The clothes are not dry when the cycles are complete. I have to put it on a timed dry instead of the auto cycles to get them dry. Enough is enough! I called where I bought them. Out of thier control. I called the company. I was told I should have bought the extended warranty. Why would I pay $2000.00 for them, if they were not going to last over a year and not work right? The rep did not answer. She basically told me, sorry about you luck. She said I could pay for all labor and service call. When I threatened to run a full page ad in the local newspaper about these defective machines, she said this one time only, they would send someone out to repair them. I have to get my 16 mo.old, top of the line washer and dryer repaired? Amazing!

The bearings are going out on the washer. In order to repair it, they had to replace the entire tub. It was sent out broken, by maytag manufacturers. The repair service had to order another. A new part for the dryer door was sent too. I am waiting for the new tub to get here, so they can finish the repairs. First one took a week. The laundry is piling up. I am stuck with these lemons. The maytag rep said they would only repair them once. I am very dissatisfied with performance, dependability, and quality of the set. The maytag repair man would not be bored with this set, as it has shown him to be, on thier t.v. ads.

I assumed this would be the last washer and dryer I would have to buy. I thought they would outlast me. That is why I bought maytag. The company will not replace the defective products or refund my money. I don't imagine they will last many years, as my past purchases, from other manufacturers. This is sad.

We purchased a Maytag Neptune top loader washing machine 3 years ago. I purchased the extended warranty for 159.00, (it is good until May 2011) and it has been repaired 2 other times for the same problem. It stops during the rinse cycle and will go no further. This time, when it would not work (it was during December of 2008) They got the wrong part the first time, came back again with another part and said they could not fix it. We have called them numerous times and they do not return our calls. The latest was 2/18/09.

I have been going to the Laundromat once a week and spending between 10 and 18 dollars each time since December.

I saw the article about the lawsuit against Maytag on the Neptune front loader washers. We purchased the Neptune front loader washer/dryer about 7 years ago and I have been very unhappy with the washer.....the door gasket has mold and I cannot get rid of it and it tears my clothes. I saw that there may be a possibility of a purchase certificate and wondered how I would go about checking into it. Thank you.

WE bought the Neptune in 2003.

We had a service call for machine making clothes stink. Warranty service men convinced us nothing they can do. We just found out about the class action. Is there anything we can do at this point.

I went to Lowes last night and was looking for another washer, but told Lowes I would not purchase from them because they did nont stand behind their products. They confirmed the class action.

Maytag Bravos Washer is a complete piece of junk ... period. It takes forever to do a small load of laundry and the clothes do not get clean. There is very little water added to the washer for each load and the clothes don't ever get submerged in water. How can you possibly wash clothes without getting them wet. This is the craziest piece of junk that has ever been invented.

You can't select your wash load size, because the machine will not let you ... it decides what size load you have and it then is supposed to add the amount of water needed to wash the clothes ... it then adds about a cup full of water and proceeds to twist your clothes in knots and tears up your delicate items. Once again ... this is the craziest piece of Junk ever invented. Maytag should be ashamed to put there name on this junk ... It should be removed from the stores. Once again ... this an extremely Overpriced piece of JUNK!!!!

IT TORE MY CLOTHES ... IT WASTED MY TIME AND MY ENERGY ... IT AGGRAVATED THE HELL OUT OF ME ...

My washer, a front loading Neptune, which I bought used does not spin out the water. I turn the inside of the washer after the wash is done and I hear tons of water left in the tub. I can't see it but I can hear it. I'm getting a moldy odor.

I thought the name brand was dependable and I like the machine except for the moldy odor

I did call A & E who just left with the following diagnosis. The tub bearing is bad. I paid them $69.00 to tell me what I suspected. Then I was quoted almost $400.00 to repair this. Naturally I declined. The unit was purchased at Home Depot in May of 2007. We chose Maytag because of it's reputation and spent over $1000.00 expecting years of dependable service. Boy did I make a mistake. The serviceman could not assure us the new bearing would last any longer than this one. I thought most reputable manufacturers of washers would warranty the bearing for more than a year, most do...This unit does not.

This will be my last Maytag product. Thinking a lot more initial cost would pay for itself ended up with a scrap washing machine that is just over 1 1/2 years old. I should have researched the warranty more, but again I made the purchase of the brand I believed to be superior. Large up front cost thinking this would last longer than a year and a half.

Our builder picked out these models and we never heard about the class action lawsuit. I can not believe the amount of money spent and now they are a health hazard. With this economy it is difficult to replace which is the only option since the other option would be to pay for a repair man to replace the gasket only to have the mold occur again. Maytag has ruined their reputation and needs to take responsibility. They need to offer all with this defect their top loader model with installation.

numberous sinus infections. We have all been tested for allergies and we are all allergic to mold. Our clothes, sheets and towels have the smell. Countless hours of attempting to remove mold and mildew.

I have a Maytag Neptune Washer. It is a front loading machine that I purchased in 2001 but left in storage in its box for several years finally installing the machine in the winter of 2007, It is model mah5500bww. About 2 months ago I started noticing black mold on the door gasket and a moldy type smell when I would open the door. There was a class action lawsuit that ended in 2004 or 2005. I was not part of that class action as my machine was in storage and did not even know about the suit. My model number was included in the lawsuit.

I contacted Maytag several days ago regarding my machine and they gave me instructions for cleaning the mold and removing the musty smell from the machine. They also informed me that I must use HE laundry detergent only in the machine and to leave the door open when not in use. I only use HE laundry detergent in the machine anyway and leaving the door on leaves the machine on thus using more electricity. They also said I could have the door gasket replaced at my own expense since it was an old machine. Replacing the door gasket makes no sense as the mold will appear on that gasket in a matter of months as well.

this machine is not usable as is. black mold is unhealthy.

For the last year my clothes have been putting off a foul order after I wash clothes. We thought it was the soaps, so we tryed ever soap out there,nothing has changed. I just found out there is a law suit with this washer, we bought ours in 2006, but it might be a 2005 model because it was the last one on the floor. We would like to know if there is anything we can do about this matter.

Moldy and mildewy clothes

We bought it in 2003 at Lowes. We have dealt with the washer jumping out of the laundry room. I had a serviceman come out and he said that around that time that he has had so many complaints on that model number. He has called Maytag and they would tell him to change springs even send some type of paper to set it on but it never seems to help. I had always bought Speed Queen but thought I would try a Maytag. Never again. I have never seen a washer move so much.

I checked on your website to see if there was a recall. I can't understand why there wasn't. The serviceman told me he has tried to repair many of that model. I am going to take a big loss on it but I am going to go and purchase either a Fridgidaire or Whirlpool. I just had to vent a little and tell you what I thought of Maytag. My serviceman did tell me that they are improving the quality of Maytags being made now.

I have a neptune washer and dryer they are the biggest mistake and disapointment that we have made the washer doesn't do what it is suppose to do. The water doesn't drain right and the laudry smells bad after its been washed. It washes to long it doesn't turn off like it is suppose to do. The neptune dryer is also a big disapointment also. I*t takes to long to dry. I thought it was suppose to make life easier but all i have gotten is a big pain. It takes to long to do landry.

I am now looking to buy and top loader machine and dryer. I feel that I should get some kind of pay back for the machines that are not what they are said to be. the machines are only 3 years old. we had to have it worked on right after it we purchased There is also a extented warranty on them. the sevice department also is a big problem.