I purchased a Maytag top-load washer 16 months ago. I had a problem with it four months after purchase and they told me it was not leveled, which I did not believe. I set it up as the manual said to. The washer left clothes soaking wet about every 30 loads. I continued to use it and the washer finally quit working after 16 months. The repairman found the nut which holds the pulley on the shaft that turns the drum had been loose and had been this way for some time. $129.00 later, it was fixed. It works fine now. I wonder if this problem should have been caught on the first service call when it was still under warranty.
Consumer Complaints & Reviews
I purchased a Neptune front-load washer in November 2005. Now that it's out of warranty, there's nothing that Whirlpool can do for me. The front panel of the washer that surrounds the door has been rattling for a few weeks, so my husband took it off and found a crack on the top right section of the panel where it's bolted to the frame. There is a rust bubble where the crack started. We couldn't see any of this until he took it apart. The cost of a new front panel is $185 and the response from Whirlpool? They are "very sorry" that this has happened, but there is nothing that they can do. Oh, really? Well, I come from a long line of Maytag owners and there is something I can do: spread the word about the disgusting piece of junk I paid $1,100 for! This washer wasn't even made here - it was made in Korea and it's not worth $100! Note to Whirlpool: your customer service sucks!
We purchased a Maytag 4000 series washer and dryer in October 2011, and within 5 months, the main bearing failed. The Maytag repair person told us it was an inherent issue and to make sure we use HE detergent (We always have.). Maytag advised parts were not available for 3 weeks, so no washer after 5 months of use. The bearing failed a second time after 11 months. Maytag refused to replace the washer and advised it was repairable condition.
Now, we have the bearing fail a third time, and Maytag has advised that they would not repair the washer under the extended warranty program. They offered us 75% refund on the washer (So I guess they expect their products to only last 4 years.), which is simply unacceptable. We are now faced with purchasing a new washer, which will not match the dryer; or we have to purchase a washer and dryer of another brand. Maytag has provided pathetic customer support, and their response or lack thereof shows that they simply just don't care about their brand image or the customer.
I also bought a Maytag Neptune MAH5500BWW and matching dryer model #MDG5500AWW in 2001 and within a month, I called Sears and Maytag. I told them about the terrible odor and mold growing. The repairman said it is normal and told me to use Tide detergent once every two weeks. The dryer had a major breakdown and I had to buy a whole header with all the electrical components. I too bought the brand name Maytag due to a good reputation that Maytag had. I never received a recall notice or anything from Maytag. I will never buy Maytag products again. I found out from a salesperson at Sears that Maytag was sold to Whirlpool. The salesperson said the reviews are terrible for Maytag products especially for my models. I will never buy from Sears, etc. What can you do for me? Maytag and Whirlpool need to take their responsibility for their products! I am truly lucky I did not buy a plane from them. I and a lot of people would be dead.
I purchased a matching set of Maytag Neptune washer and dryer about 6 years ago and the washer is junk! It sounds like a jet is landing in the laundry room. The repair man said it is not worth fixing - bad bearing. I am not happy!
My Maytag Neptune washer was purchased last October 2010. In the past few months, the washer has been making a loud noise when spinning/washing. I had a Maytag repairman look at the washer, and all the barring, etc. needed to be replaced, which would have a cost of over $450.00! I am very upset with this outcome and just looked into it and found that this washer had recalls that the consumers were not properly notified about. The lack of recall communication is inexcusable, especially since I even went as far as to buy a 3-year extended warranty and still was not notified.
What really set this situation was that the repairman suggested to not buy a Maytag washer and he added that it would not be a problem since Maytag has been purchased by Whirlpool and that the Neptune washer played a part of the ending of Maytag! This whole situation has really put a bad taste for any Maytag product, and all of my major appliances are Maytag as well as the dryer I just purchased a week ago, before I knew about all of the disappointment of Maytag. I am sure the response I will be getting will be as good as the notification of the recall, which will be nothing. Thanks!
I purchased the Maytag Neptune set in 2004 and was not informed there was a class action lawsuit and was never notified. When washer quit working, I called Maytag who sold me a $300 service contract. They came out and said they couldn't fix the washer and I needed to buy a new one. I paid a fortune for this piece of junk and now have to spend another $700 to get a new washer. I will never buy Maytag again. How can they get away with selling washers that are on recall and involved in a lawsuit?
My washer has always had an odor, and I clean the gasket. It gets mold on the gasket and smells horrible! Now for my dryer, it has 3 baffles inside that helps turn and fluff the clothes, and 2 of mine have broke off. And that results in clothes that look like they have been in the dryer for weeks. And I take them out as soon as they are done drying.
My Maytag Neptune washer also has a problem with mold build-up and now the door lock assembly is totally gone. I was unaware of the class action suit or I would have joined. I am just disappointed!
I own a 2004 "Neptune" front end washer that I've dealt with the terrible smell of stagnant water since I got it. Now the motor went and I was told I need a new washer even though the product warranty information clearly states the motor is covered for up to 10 years. The repairman told us that the motor that's in my machine is no longer being manufactured. How is that my fault? I do not have another $800.00 for a new one, which is now not even a lot of money for a washer. I've already bought 2 washers since I built my home 14 years ago. It's just not right!
We have a Maytag Neptune washer and dryer. The seal is full of mold. We replaced the seal a few years ago and I wipe it and try to clean it every load, but it is useless. I saw there was a class action suit and I was never notified of this. I would have participated. I want it fixed, replacing the seal does not work.
I bought a Neptune Washer in 1999. 6 years later (2005), it started making the "747 landing" noise. It was implied that somehow it was our fault, maybe, something from my contractor husband's pocket. After all, it was a Maytag, and surely there could be no design or engineering flaw! (My daughter still has 34-yr.old one.) We were told the repairs would be so expensive. It would be wiser to buy a new one. Foolish me, I bought another Neptune to match my dryer. Of course, now this one has the same bearing problem and again it's cheaper to buy a new washer. I am angry and not sure how to proceed. Any washer, but especially a Maytag, should last more than 5 - 6 years. I should not have to buy my 3rd washer in 12 years. And if I do, it certainly won't be a Maytag!
My Maytag Neptune had an outer tub bearing fail. I emailed Maytag and a representative called me back and made an offer to repair it with a $299.00 extended warranty. I was recently laid off and felt I could afford, however, I surmised it was all I can do. I can't buy one for that. Well long story short, the tech told me all they will pay for is $350.00 and parts are much more! I had to call them and they said "good news, we are going to give you a check for $174.00". What? I just gave them $300.00. I am livid.
I live alone and bought this unit for long life. After a few short not-used-much years, my washer sounded like a 747 was landing in my laundry room. I am a maintenance person, so I did a bit of troubleshooting and narrowed it down to the bearings installed in plastic on the outer tub that failed. My cost was $600.00 to $750.00, parts alone. It still worked, just very noisy on high spin.
I emailed Maytag (now Whirlpool) and was phoned by Lee Ann. I told her I had all Maytag appliances in my home and was laid off and that if after the use this washer has had and it will cost this much if I do the work, I was not impressed with this company. She apologized and told me she will issue me an extended warranty for $299.00 that will cover it. I told her that without a job, I cannot make a decision so fast. She gave me the next business day to decide.
I concluded it was cheaper than the part, so I called her back. I was scheduled for a repair, and the man opened the front and looked at it and said it was an outer tub bearing. He went to his laptop in his truck and returned to tell me that they would not authorize that expense and that all they would authorize was $350.00. He put the front of the washer on, then as if he forgot something, took it back off and reached way in the back and did something. Then, he reinstalled the front. I was livid! They charged me $299.00 for a warranty and would not repair!
So I called back and was hung up on. Next, I called my credit card and disputed the charge. I tried to use the washer, and it made funny sounds and then filled up my home with smoke and stopped working. I called Maytag again, and he denied the repairman would tell me how much they would authorize to repair it and told me good news that they would issue a $174.00 check. I gave $299.00, and a few days later, they give me $174.00? This is why Whirlpool is destined to fail. I will never buy again, and I will wash in my laundry tub first! This is exactly why imports will rule! So Whirlpool, you got me for the last time!
When I bought Maytag Neptune top-load washer, it lasted three months. I had to have the rockers replaced. Three months later, the lock switches went bad. Six months later, the main circuit board went out. Thank God it was under warranty. I've had this ** washer four years and it broke down once again. I don't have any warranty and the money. They want to fix it. I'm going to go out and buy something else. Piece of junk. It makes no sense. And when the first situation arose, I did ask if it had been recalled and of course, they said no.
Ten years ago I bought a very expensive set of Maytag Neptune Washer MAH5500BWW and dryer units with the single all-in-one pedestal. The washer starts sounding like a freight train during the fast spin dry cycle. A service tech came out, turned it on, listened, told me it is bad outer tub bearings going bad. And the price to fix is $846. It's essentially a throw-it-away deal. The tech says he has done hundreds of these and it's a 3-hour major tear down, the bearings are press fitted and you essentially buy a new outer tub instead of replacing the bearings in the old one. Maytag went out of business and was bought by Whirlpool. What a piece of crap and to think how great Maytag once was. Now I have a dryer and a pedestal that probably won't fit any other washer brand.
The Neptune Front Load Washing Machine I purchased in December of 2007 started sounding like a jet taking off, about three months ago. The noise has become unbearable. The repair person said that the whole drum needs to be replaced and it is not worth fixing. Are you kidding me? This was an expensive washing machine and now we have to get a new one? We cannot afford to get a new washing machine. We need an explanation of why this would happen and from the other complaints I have read on the Maytag website, we are not the only ones. This is the second time something has happened to this washer, the first time, it was under warranty (only a few months into the purchase and the pump was bad and was replaced). What is the company doing to help people with this faulty machine?
After one year, this "famous" Neptune washing machine began to sound so noisy during the spin cycle that neighbors must have thought a 747 was taking off from our house. After researching the web, I found that the main bearing "always fails" in this machine and there is a new one-man repair industry started up across the US to just replace these bearings. In fact, someone invented a bearing puller just for this problem. I am deeply disappointed that a once fine company would knowingly put out such trash. I am replacing ours with another brand, even though we have used Maytag for 30 years. Customers always determine who wins and who loses in the long run. Bye, Maytag!
I purchased a Neptune washer/dryer front loader. All Neptune washers have basic design flaw over which the company should be sued. Since the bulk of the weight is in the front of the horizontal wash-drum, the entire assembly is suspended by a rear mounted bearing allowing the drum to spin. That bearing assembly is woefully under-designed and not able to support the unequally distributed weight that is inherent in any front load design.
Since the forces of gravity cause a loading of the rear bearing on the front of the bearing raceway only, the machine is doomed to catastrophic failure of the entire drum system--and they all do this. When the washer goes into "spin" mode, it sounds like a jet engine taking off and that is a symptom of the bearing design beginning to fail which begins on the first use of the machine. The cost of the drum assembly/bearing and the labor is far more expensive than buying a new machine and therefore, not worth it. Avoid Maytag products at all costs.
I purchased my Neptune Washer in 2005/2006. I had a mildew problem, and the store told me to clean it with bleach. It is now 6 years later, and the ball bearings are going out. I called two different repair companies, and were told by both they would save me the call out charge, because the ball bearings were going out, and it would cost between $ 600-$700 to fix, so I may as well buy a new one. The washer is only 6 years old.
This is completely unacceptable! I then tried to find someone online to fix it, and I ran into the fact that the Neptune Washers had a recall. Why was I, not notified? I bought the washer and dryer set from a Maytag store. No one tried to reach me. I am now stuck with the problem of buying a new one, and really cannot afford one at this time. I went with Maytag due to the brand name, and I knew it would be reliable. Is the joke really on me? Can someone please call me, and point me in the right direction?
I have a Maytag Neptune (model number MAH5500BWW and serial number 85981207AE). On February 22, 2012, the washer started smoking and a burn smell was apparent. Fire department was called. They pinpointed issue to the washer. On February 23, 2012, I spoke with Brenda from the Safety Department. She prioritized a diagnosis from a local certified technician. On February 24, 2012 , the technician diagnosis was "defect motor and control runs hot after load." Then Lorna from the Safety Department stated they will not cover part/labor.
Machine is <10 years old, and motor is still covered. However, Whirlpool Corporation is not willing to honor their warranty on this partly because machine is "almost" 10 years old.
Neptune Washer: Tears clothes at random intervals and their help desk asks for money.
I purchased a Maytag Neptune 24" front load washer (MAH2400a) and 24" electric dryer (MDE2400AYW) on October 26, 2005 from Sears in Chesterfield, MO. In April 2011, the drum in the washer began to slush and grind. Water also began pooling around the machine. I called Sears and arranged for service repairman. Before he even looked inside the washer, the repairman wanted to give me a coupon for $50.00 off a new washing machine from Sears. After my insistence, he finally opened the washer and told me I needed a new drum. Because of the Sears repairman's reluctance to look at the machine, I had another appliance repairman review it and was told that the water pumps for this model were defective.
Any loose items the size of coins collected inside the pump and damaged it. I paid $340.00 to get the pump replaced. Ten months later, the dryer started smoking. After scheduling a service call, I was told the heating element burnt out and it would cost $360.00 to replace. It was then I noticed that the washer was leaking again. I took the front base cover off and saw mold growing under the machine. A little research uncovered that this set of machines has had many dangerous problems, from mold to catching on fire. There was a class action lawsuit filed and won by consumers in April 2005, yet I was sold this model in October 2005. I feel both Maytag and Sears knowingly sold me a defective and dangerous product. I would like to be refunded for this set.
I have been Maytag customers for 40+ years. I purchased a new Maytag washer and dryer at Home Depot last year. The paint is coming off and the top is starting to rust. We have had Maytag washers and dryers for as much as 17 years that did not rust. The reason we bought Maytag was quality. Rusting in one year is not quality. Please contact us ASAP. Home Depot said there was nothing they could do.
I purchased the Maytag Neptune pair in 2002 and was never informed of the product recall/class action lawsuit for the washing machine which occurred sometime around 2004-2005. We have had many problems with our washing machine over the years and ruined many clothes with what appears to be bleach stains, even though no bleach was used in the cycle of wash. I had to replace the board which controls the latch on the door and the clothes that are washed are not clean and have an undesirable odor to them. I would have been part of this class action; however, I was never informed of the lawsuit. I called Maytag today and they advised I could set up an appointment with a service person; they did not want to honor my complaint as the "class action" lawsuit has been resolved and they are not handling these types of complaints anymore.
My children have started a new school after semester break and their brand new uniforms are now becoming ruined due to this defective machine that Maytag will not take responsibility for. What type of recourse do I have? I will never purchase a Maytag anything if this is how they treat their customers. Problem will not go away by hiding their head in the sand. Now I have to go out and purchase a new washing machine because Maytag didn't inform their customers of the inherent defect in their product and take care of them accordingly.
First off, the drum split apart on the dryer. The drum part was not in this country, so instead of going ahead and replacing the clothes dryer, they told me to hang the clothes outside for six weeks or whenever the part comes in. That was three months after owning the piece of junk. I was having a bad day already, so I basically completely lost it. I'm surprised I didn't get arrested for that. I won't ever lose my temper like that again. The clothes always smell bad, and sometimes really bad. Now, I find out that both washer and dryer could cause a fire. They are sending us a couple of really cheap GFCI's to keep them from a liability issue. Maytag is the absolute worst!
I have been on the chatline with Maytag customer service for two days, trying to enforce my warranty, which expires next week. My washer flooded my kitchen over the weekend, and I contacted Maytag to schedule the repair under the warranty. First, the woman, Aisha, looked up my registration, and confirmed that I was who I said I was, that my address and phone number had not changed, and told me that according to the records, the washer was purchased on 2/7/2011. What's the problem? First, they wanted the model and serial numbers. I realized that this is important information in determining what machine needs what repairs, except there was not one sticker anywhere on my washer! Aisha said that the technician would not perform the repair, if the manufacturer did not install the model information properly on the machine.
As if I had any control over the placement, or lack thereof, of proper ID for the washer. This was followed by a request for proof of purchase. I explained that I moved, and misplaced it, but I would have it emailed to me from the original purchaser. I was told that unless she could verify the proof of purchase, and the date of purchase, she could not schedule the repair under the warranty. This is despite the fact that not 5 minutes ago, she had just read this information from her computer! I asked her why would I register someone else's washer under my name and address? She didn't care. I told her I would have the receipt emailed the next day, and she stated that regardless of the date I requested, and scheduled the repair, if the actual repair took place after the expiration date of the warranty, it still would not be covered! I told her that makes no sense. I have no control over your scheduling issues.
If you can't honor the warranty if the repair is made after the expiration date, then I need a date prior to that. I am entitled to the terms of the warranty, and intend to use them. Aisha said again that, without proper proof of purchase and purchase date, without proper tags on the washer, and if the repair takes after the expiration date, it would not be covered. I disconnected from her, and reconnected with another rep, who told me that some of the information Aisha gave was incorrect. I can schedule the repair, get the receipt and email it, or submit it through the chat, and regardless of when the repair was actually done, the warranty would still be honored. This person couldn't be sure what effect the lack of proper tags would have on that.
My third re-entry into the chat was no better. I located a copy of the receipt in my email, and contacted the chat again. An almost amazing thing happened! This woman again confirmed all of the information Aisha recited last night, and was prepared to schedule the repair, without even asking about proof of purchase. This woman, Jennifer, was willing to schedule the repair, verify that it would be covered under the warranty, even if it was after the expiration date, because I had called and arranged the appointment before the expiration date, and she was willing to have the missing manufacture tags replaced. I had to ask her three times to review the email, and confirm that I had the correct receipt for the technician. I asked if the technician in the course of repairing the washer, had to remove the drainage hose, could he either replace it with a longer one, or add an extension, because according to Lowe's at the time of installation, the hose they installed was supplied by the manufacturer, not them.
Jennifer stated that since he was only there to repair the leak, and installation is not covered under the warranty, I would have to pay for him to replace the wrong hose, with the correct hose myself, even if he removes it! I told her that she needed to ensure that the technician absolutely did not remove the drainage hose from the back of the washer during his repair, because if he removes a part that is obviously the wrong part, and then replaces the wrong part after his repair, I would file a complaint every single place I possibly could.
Why would a "repair technician" remove a part, determine that it is the wrong part, and then put it back! That is like a mechanic repairing the axle of a car, and discovering the brakes are bad, but since he is only there to repair the axle, he replaces the bad brakes after fixing the axle! He was going to be able to replace the missing manufacturer tags, though! This entire process took at least 3 hours and two days. To date, Maytag/Whirlpool is absolutely the worst company I have had to deal with, right after Sears, and ahead of AT&T. The consequences are that so far, Maytag refuses to have the technician replace the wrong hose with the correct hose, if he removes it in the course of repairing my washer.
Maytag washer manufacture changes are not worth a dime. I suspect EPA made the changes, and engineering was made by someone that has never washed a load of clothes in the entire life. There is no agitator and/or supposedly made to conserve water. Well, it saves water alright with each load. There will be a 2 foot circle in the middle of a bed sheet that doesn't get wet; the same with a sweaters. I have checked with different stores and all made the same. And heaven forbid if you dropped a sock and wanted to add it to the load with the mate. The lid locks. I am both angry and dissatisfied and will tell this same story to anyone wanting to purchase a washing machine.
We were sold a Maytag Neptune washer mah550bbw in 2004 when it was already on recall by Maytag and a class action lawsuit was filed against Maytag. We also bought an extended warranty. Now we have the same problems as the lawsuit. We own dry cleaners so we do laundry once a month for small articles. For the last few months the clothes have an odor and they come out looking not clean. We were sold a defective and recalled product and are not happy right now. We would like a fast resolution to this problem; otherwise, we seek legal actions.
I have had nothing but headaches with our washer. We purchased it 4 years ago and after using it for a few months, I took it out because our clothes came out smelly and unclean. Called Maytag and they did nothing. So we went back to a regular washing machine and put this machine in the corner of the basement. I refused to throw away a $1,100.00 machine! So this year our machine quit, so we decided to try using the machine again to save us some money instead of buying another one... Well, that lasted for only a short time. Clothes still smell, came out unclean and just yesterday, the machine stopped rinsing and spinning! This machine has barely been used and it's been nothing but trouble. Maytag service just plain sucks. They don't care about their consumers. I will never buy a Maytag again and I always let everyone I know to not buy this type of machine.
