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Maytag Neptune Washers & Dryers

It's way too late to do much good now but it may be some comfort to know that, back in 2005, Maytag settled a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

PAT of PADUCAH, TX November 5, 2009

I bought my Neptune washer & dryer January 3, 2005. After about a week there was mold aroung the door. I called the company and they said to wash it with bleach. I did this several times then just gave up. I really like the machine but the mold is terrible. My towels have had an odor for several years. I have tried different soap, different fabric softeners, vinegar, bleach, nothing works. Is there anything that can be done? I just want the problem solved. I really don't want any problems with the company they are nice people. I was never notifed of any action that needed to be done to take care of the problem.

Barbara of Normandy Park, WA November 4, 2009

Maytag can not repair the mildew problem inherent in their front load washer. they said to run detergent and wipe down the rubber seal and leave open for hours...doesn't work

Sue of Bradford, PA November 2, 2009

I purchased a Maytag washer and dryer, first of all that is what I thought they were. From Sears, come to find out they are not real Maytag's, just a name put on them. I know from my own experience Maytag's will not scratch, even taking a quarter and pounding it. Second, I have only had these appliances for three years and all of the sudden the control board goes out. Which is a very expensive part, to replace. I am very dissatified with my appliances. Anyone looking for a Maytag do not go to sears.

Beth of Houston, TX November 1, 2009

I owned a Maytag washer for almost 20 years and I LOVED it (1982-2001). When it was time to purchase a new washer, we purchased a whirlpool since we knew whirlpool had purchased Maytag. That washer only lasted 8 years. In June we needed a new washer and dryer and decided to go with the Bravo series since we didn't have room for front loading machines, but were anxious to use that new technology. Big Mistake! The Bravo washer DOES NOT get the clothes clean, and its impossible to set some of the water temps on certain cycles - such as soak. Simple stains that should come out by merely washing have been set into fabrics because of this washer. My husband got dirt on his pants - simple dirt - not red clay or anything that usually causes major staining. The Bravo washer didn't get it out. Simple ink from a Bic pen didn't come out until I took a brush to my son's shorts.

I've never had this problem with a washer before. And I have to wash everything on the Hand Wash cycle in order to keep the clothes from getting so twisted. The clothes also look very worn which I've been told is from all the twisting. After almost 20 fantastic years with Maytag, and then using a Whirlpool, I was really looking forward to getting back to a Maytag again. I am incredibly disappointed with the Maytag Bravo washer.

Dina of Ladera Ranch, CA November 1, 2009

We purchased the Maytag Neptune Series Washer and Dryer in 2005. The Maytag dryer does not dry thoroughly and most times we have to run it two cycles to dry our clothes. We just got a repair estimate for over 600 to repair the dryer. We bought what we thought was a "top of the line" appliance and want to know if it's "normal" to have to replace this after only 5 years.

Janet of South Euclid, OH October 31, 2009

We have been faithful Maytag users for three generations, with each washer and dryer lasting for at least 15-20 years. I got my new top loading Neptune washer in 2004. In the five years that I have had it I have had to replace the intake water valves two times since the water would not shut off causing it to overflow all over the floor. Also, the top of the washer has rust along the inside. Then, there is the matter of the smell that started about 2 years ago, so I cleaned it more often with bleach and now it smells like sewer water.My husband looked at it and took it apart. All parts have black mold on them and at the bottom of the tub was at least an inch of unknown matter.

We called maytag and asked them to send out a representative to look at this gross, smelly mess. They said "sorry, your washer is five years old. " They did not address the matter at all! They did not offer any customer satisfaction. So goodbye Maytag on the junk you sell.

Sandra of Joplin, MO October 30, 2009

I am extremely dissappointed in the product. My husband and I purchased the washer and dryer about 3 years ago thinking it was one of the best. The reason for this was I had a Maytag washer for over 30 years and had very few problems with it. It was still working when we purchased the new ones. Now less than 4 years later, it will cost at least 800.00 to repair the product and about 650.00 is in parts. I take good care of our appliances and this really irritates me that we trusted a product this much. Now I hear from a lot of people that they also had this product and had the same problem. My question is why were they not recalled? Every salesman and individual I have talked to says the product was junk. Yes we will purchase a new washer, after hearing the other horror stories about this product. I will not spend another 800 on repairs to have another problem with it. But I can assure you it will not be a Maytag, Whirlpool or Kenmore since it is my understanding they are all of the same and will not stand behind the product they are selling. What a piece of junk.

WALTER of BURLINGTON , NJ October 22, 2009

About four years ago my wife and I purchased a Maytag washing machine, Model # FAV6800AWW, along with the extended warranty.  This past September we started have problems with it. It stopped spinning. I called customer service and after several visits and several different parts were ordered, it was discovered that the part that I needed is not only not covered by the warranty, it's not even available. 

Maytag does not supply the item any longer!  I wish I had known that when I first purchased this "high efficiency" washing machine. Sears charged me 138.08 to diagnois and fix the problem.

As I stated before, three different parts were ordered at different times. With each visit, I had to take time off from work. When they discovered they couldn't or wouldn't fix it, they told me they would refund me the money. The serviceman took back all the new parts and I have not been reimbursed.

Now I'm stuck with a 4 year old "top end" washer that can't be fixed and three less vacation days and I'm out of the overtime I could have worked on the days I had to be home to receive the repairman.

John of San Antonio, TX October 22, 2009

MAYTAG NEPTUNE. First, the lid locks failed and we could not open the lid. Now, during the extraction mode it sounds like the machine will explode. Noisy piece of garbage. Researching alternative washer. Will replace immediately. Tired of the repair bills.

Heather of Skiatook, OK October 21, 2009

I purchased my Washer and Dryer brand new on Sep. 26th, 2007... and since that date I have had to have someone come out and repair my washer THREE times the transmission has gone out all three service calls! Even the 800 number on the washer at the Maytag center, the several times I have called as had to extend warrienties on this appliance so they could have it repaired. The services man from Shelton Appliances with whom Maytag sets me up with everytime says that he has never seen an applaince have so many problems in two years, especially the transmission every time. I have a copy of the work orders and history of call made, they have been within 6 month of each call. I would like to know how Whirlpool plans on making this right to me has the costumer. It has been a very stressful and inconvientient matter. When you purchase something brand new, and spend your hard earned money you expect it to opperate properly!! Not have to be reapaired every 6 months in the past year. PlEASE MAKE THIS RIGHT! Dryer Model # MED5570TQ, Serial # MU2525538. Washer Model # MTW5570TQO, Serial # MCUO541712.

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