Lumber Liquidators

I bought 1000 square feet of Morning Star Bamboo from Lumber Liquidators in November 2011 after consulting with the sales associates in the Perrysburg, OH store. We received the product, allowed it to acclimate indoors for several weeks and then had it installed by the installer recommended by the company. About one month later, the floor began to gap, snap, crackle and pop all over the place. Our installer could not be reached for some time.

I called the store that referred me to corporate. The proper warranty protocol was followed and several weeks later, nothing! The customer service rep is mysteriously gone and no one will help. Unreturned phone calls and emails continue. I need to list my home to sell in the next month, meanwhile my floor is disintegrating.

I would browse Lumber Liquidator's website to view their flooring, dreaming of the day I would replace my living and dining room carpet. I found a great sale that is very affordable for my budget. So when they told me I would have to wait 3 weeks for delivery, I was ok with that. My flooring made it to the Spokane, Washington store Thursday and they called Friday telling us that we needed to set up a pick up in the next couple of days or they would sell our flooring. I paid for it on the internet, waited 3 weeks for delivery and now they say they are not a storage house and first come first served. They would order what they sold of my flooring for the next truck, but I would have to wait another 3 weeks for that. In my defense, I do live 200 miles from the store and we did have a family friend pass away and his funeral was the same weekend. It's not very customer friendly. My dad always said you get what you pay for. I sure did.

I asked him; are you kidding me? I can't believe this. I paid extra so that my order would get here when I needed it too and you're telling me that it's not my complete order.

He said yes, didn't they tell you? This was about 10:30 a.m. on Thursday, February 9th, 2012. He said didn't they tell you that your trim would come separate? I said no. Why would I pay an extra $125.00 to get everything here fast and that didn't include everything. You're telling me I have to wait until February 24th to get the trim coming from Virginia. I told Mark this is ridiculous, this is one of the worst experiences of purchasing anything I ever had. I cancelled the cargo van and flooring company appointment.

Mark called me late in the afternoon and left a message on my voice mail to tell me that my flooring had arrived after he just verified that it wouldn't arrive (what the hell). I was in a hospital building at that time, so I didn't check my messages until after 5 p.m., and all appointments were already cancelled that morning. I was so mad, I couldn't see straight as my grandmother would say. I picked up my wood on Friday, but my flooring people took another job, so I had to wait an additional week to get my floor laid which Villareal's Flooring did an excellent job I might add.

I still to this day have not received the trim and my flooring is not complete. I have called the actual store several times so much so that they say my name before I say hello to say, Hi Ms. ** your trim is still not in yet. Now it was supposed to be delivered on February 24th. I called Feb. 25th because they (Lumber Liquidators) didn't even call me with a common courtesy to tell that my product wasn't in. I have called customer care several times and have spoken with 3 different agents who have problems locating my order even into the month of March. I was told several times that they would give me a call once they locate my order. It is March 9th today. Thank God it's still 2012 dealing with Lumber Liquidators. I still haven't got a call back regarding my order. I think I need to call the news media next like "10" on my side.

I purchased golden teak engineered flooring from Lumber Liquidators in June 2009. I agreed to use their installer. I discovered the floor was cupping within a couple of months. I could not locate information on manufacturer Schon, the name defaulted to Lumber Liquidator's website. I contacted Lumber Liquidators customer service. I was assigned Mary. Mary told me I could pay for an inspector to look at my flooring and provided a recommended inspector's contact information. I disputed the type of flooring suitable for moisture-prone areas. Flooring is installed in our ranch home hallway, living room, dining room and kitchen. I disputed discrepancies in the Warranty Disclaimers and Exclusions on practical applications, etc. I found contradicting information on Lumber Liquidators' video advertising on uses of engineered flooring at below grade level, bath and kitchen applications. I provided dozens of pictures as proof of the problem.

In the meantime, the floor continues to cup, edging finish is cracking and boards are warping. Attempts to contact Tom Sullivan (founder and chairman) at the link provided on the website are futile because the email defaults to the customer service department. A second customer service representative, Shelly, was assigned to me when attempting to email Tom Sullivan. Shelly required a disclosure. I provided a sampling of the several emails between me and Mary. I have spoken to them, faxed and emailed everything requested. I asked Shelly if there was a form to provide it to me so I could complete it. Her response is simply to give her a disclosure. I asked for clarification on what kind of disclosure so I could provide it. I have a string of emails and pictures and other correspondence, yet she continued to insist on a disclosure, which I was to provide within three days. Still no clarification of what she was asking for.

I was shuffled around too long without results. I contacted the State Office of Attorney General for assistance, which drew attention by Lumber Liquidators attorneys. The installer paid for an independent inspector to assess the situation. Since over a year has elapsed, his findings were inconclusive, at best. Lumber Liquidators has placed the blame on our home and the installer for the problem. The installer has offered to replace the flooring at his own expense. Lumber Liquidators will give him the usual contractors discount to get the flooring from them but not absorb the cost themselves. The attorneys office sent a letter to the Attorney General's office that stated their Home Service Store (HSS) and the contractor are concerned that this may not be the best option as the conditions that caused the floor to fail appear to be site related. However, that decision, whether to re-install the floor, will be made by us. Lumber Liquidators clearly doesn't stand behind their product or value the customer. Is there a class action suit in progress somewhere?

My husband and I purchased flooring from lumber liquidator this past Saturday in Fairfield, NJ. When we were placing the order we gave the gentleman a rough dimension of the room. When he plugged our numbers in it showed up as 245 sq. feet. So, great. We order the 10 boxes of laminate flooring and said if we have extra we can just return it. We said it directly to the gentlemen who sold us the floor. We installed the flooring on Monday of this week. So today, Thursday, I had 2 boxes left over as well as a laminate divider. Well, when I went into Lumber Liquidators this am to return my 2 left over boxes and the floor divider, I was told that they do not accept returns on laminate flooring.

No one told us this at the time of purchase. No one had us sign the page that stated the return policy and what I don't get is they took the divider back but wouldn't take back the 2 perfectly good boxes of laminate flooring. They stated they can't tell if it's been damaged! They wouldn't even look at the box. Every other store you can return flooring even if you have to pay a restocking fee, but like I said no one ever specified to us that we couldn't return laminate flooring. At a quick glance we saw 30 money back. This is just not right. The sales person did not tell us that we couldn't return it and did not explain the policy. I have to wait 24 hours to hear back from their customer service department. I am so angry and dissatisfied with this company with not pre advising us regarding the no return policy on laminate. They had it in stock. I would have taken only 8 boxes instead of 10 and would have gone back if I had needed more. Please help. We weren't even told to initial the page that has their return instructions.

I bought 14 boxes of Bolivian Rosewood a few years ago. Then my mother got cancer so I couldn't install it. Now, I bought another 27 boxes. My mother passed away and it is time to sell the apartment. My licensed contractor started a portion of the installation and said the floor is defective, he stopped the job. He doesn't want to be liable. He showed me the issues, differences in width, height and finish of the wood. The height difference is so bad that it would be a tripping hazard! I called the company and they said to file the complaint and blah blah blah. Anybody has any advice for me? Has anybody taken them to court? Anybody interested in a class action? These people are delinquents, who bank on the fact that they sell a very heavy product and make people feel stuck. Not me, I am returning the wood but I want my money back! Now!

We had a laminate floor installed on 7/5/11 that was purchased at Lumber Liquidators in Ocean Township, New Jersey and installed by their installers. The two salesmen, Austin and Dave, were fabulous. The installers laid four rows and said the flooring was defective. They ripped it up and returned one week later with different stock, same brand, etc. I had asked if I should pick something else and they all assured me that it is the best. I have laminate flooring in my entry way and dining room for 12 years with no scratches.

Not long after I started seeing light surface scratches and most of the floor is covered in scratches. It looks like it is from my dog, who is not rough and has cut nails. We contacted LL and after three phone calls, they emailed us some forms and requested 12 pictures of the scratches. They sent us back a form letter stating they do not cover scratches. We went into the store again and spoke to Austin and told him the problem. He said he would file a complaint himself. This is not suppose to happen. He did, and after three calls, we got the same forms to fill out from someone else. It's time for me to take action!

While the prices seem better than Home Depot or Lowe's, the customer service is horrid! Good luck getting a reliable installer that is reachable! This was the 2nd company assigned to me because the first one was unable to return my phone calls. And for the 2nd contracted installing company, I was supposed to have my floor installed today and could not reach the company contracted through landline. Who knows if they took my money and ran. I guess I will soon find out! Kudos Lumber Liquidators on doing a horrible job with the install portion of your company's operating procedures. Don't waste your time and effort. Just use Lowe's or HD.

I paid by check which Lumber Liquidators cashed for flooring. Now that a refund is due to me for over charges, Lumber Liquidators refuses to give me the refund. Because their employees put the order under the account of a floor man I used years ago (and haven't seen or used since) instead of in my name, and despite the fact that my and their records show that I purchased (in person) the flooring, they refuse to make the refund to me even though they did on my previous purchase just last summer. They will give the refund to the old flooring man and I have to chase him down for the money they owe me.

I purchased laminate floor from Lumber Liquidators. They recommended a contractor they said was the best they used, West Michigan Hardwood Floors. We went with their recommendation and had the floor and wall molding installed on 10/26/2011. The installer damaged the walls of our kitchen, pulled the metal drywall corner piece out of the wall about five inches up from the bottom. The molding corner pieces have about 1/4" to 1/2" gap.

Initially, they installed the molding using two different heights of 2" and 3". I had them change this . When they cut the molding down, it was cut unevenly. It is installed with gaps between the floor and molding. Some of the floor pieces are raised on the ends. A transition piece from the laminate to carpet is not secure and another transition piece was never installed. The installer was out twice to look at the problems. At one point, he said the raised floor panels could be a manufacture defect. Wouldn't know for sure until they take them out and look.

As of January 15th, 2012, they have not been out to fix any of the damage. They were suppose to come out the last time on January 14th but they called at 1 pm on that day and said the installer was out snow plowing all night. I talked and emailed Lumber Liquidators on several occasions throughout this ordeal. The only thing I have gotten out of them for sure is that it is not their problem. That might be legally correct but they have backed the installer on every occasion and continue to recommend him.

Morally, they could have put pressure on the installer to get this fixed. We had to cancel our family Thanksgiving because we didn't want to give them an excuse and have them say anything was damaged from my family. I have pictures of all the damage they caused. I sent these to both the installer and Lumber Liquidators. I also have copies of all email conversations.

I couldn't rate 0 stars. I wanted to. The hardwood flooring purchased from Lumber Liquidators was professionally installed. I filed warranty claim for "gapping" and splitting. The LL inspector deemed that the issues were a result of improper installation, "not adequate peripheral spacing", a complete impossibility, as this would cause buckling! Retained, un-installed boards are showing the same effects. Several professional explanations all point to improper manufacturing.

I bought beautiful engineered hardwood flooring for the kitchen. Almost immediately after install, a strong musty odor was obvious. As our project was a complete gut job, meaning absolutely every stitch of material, plumbing, wiring and drywall was brand new, we easily traced the source of odor. Our beautiful flooring had an odor that did not dissipate or let up. After contacting Shelly, our claim rep, I was led through a series of menial tasks, forms, photos of the boxes, photos of the upc code, milling info, all of which we quickly complied to. The ha ha's on us. For the last 6 weeks, I only speak to Shelly's voice mail. Needless to say, my calls are not returned. Disappointment would be a step up. My whole remodel reeks of must.

I bought over $2000 worth of laminate flooring, at which time I asked the salesman directly if I could return unopened boxes and he replied "yes". Then I drove over an hour with 15 counts of unopened laminate, he claimed that he never told me that and the area (which comes with the invoices) says you can not return the laminate. This is quite a long additional sheet, which most people do not stand and read in detail. But this does not explain why he told me that I could return it. He told me, when I was checking out the area, that what I was signing was what we went over already. So you signed it, trusting he answered the question with some truth. I feel that this is trickery. Now, I am left with a few hundred dollars worth of flooring that I cannot use. His response was, "you can sell it on Craigslist". I will never buy from them again and will advise everyone I know not to deal with them because they are very deceitful.

In December 2010, I spent over $6000 on Brazilian teak, bamboo, and purple hearty flooring. All the flooring was installed by the end of February 2011. The purple heart buckled and popped within 5 months of installation. LLI takes no responsibility on the issue. I reached out to them by phone and email. They blame moisture and the installation without doing a site visit. All of the flooring had over 2 months to acclimate in the new home and a nail-down process was used as per the instructions.

I purchased 400 square ft. of 2 1/4 x 3/4 of gunstock at a purchase price of $1,376 including tax. I must say this is absolutely the worst hardwood I have seen in 25 years of installing hardwood. The hardwood is cracking, splitting and the finish is wearing considerably after only 3 months. The 25-year warranty is absolutely worthless. The material was properly acclimated, felt was installed as underlayment. 2 inch power nails were used. 8 mil plastic was installed under crawl space foundation. There was adequate ventilation and gutters were also present. The house was a 10-year old well-maintained home with central air and heat. It was installed during the Spring of 2011. Shouldn't be a problem getting warranty to cover the issues, right? Wrong. LL found every excuse in the book to blame the problems on the installer.

I purchased engineered flooring on 4/14/2011. My credit card was charged in full on that same day and there was no indication that the product was out of stock. I came to learn that they did not have the product to ship, yet still charged the credit card and they fraudulently did not communicate that to me. I was never alerted when it was shipped to the store. It was only after yet another complaint that I found out 6 weeks after my purchase that it had finally shipped to the store. There was no statement or communication that it was not in stock or that they would not be shipping the product. I checked my status on the website repeatedly and it read "partially processed". I routinely complained and asked when I would receive shipment since they had already charged my credit card in full. Of course, I could not cancel my order because they had already charged my card.

Next, we picked up our order at the store and when we complained that the box looked like "odd lot" pieces, it was not full nor looked like 30 square feet. We were told, "What do you expect? This is not home depot." After loading the wood and driving 40 minutes back home, then unloading the wood, we opened the first box. Piece after piece was clearly marked by the manufacturer inspector as rejects. The manufacturer had marked a large "C" and long lines on each piece of wood noting the many defects. These included holes, large gashes, uneven coloring and mismatching grooves. I immediately called and demanded a refund. I was told this is normal and to open the second box, which of course had the same clearly marked inspection rejects.

I called again and demanded a refund, and advised them to pick up this wood immediately. I am still arguing with a very highly trained customer service staff who are scripted to change the subject and state that it is my fault and manufacturer rejects are what is to be expected. Customer service provides no assistance in resolving the complaint. In fact, they lie and you end up wasting even more time as they try to blame you. I now realize I am not going to get anywhere with them. They are trained not to process your claim and delay the matter so that after 30 days and you prove you have defective products, they can charge you a 20% restock fee.

The invoice you receive at pickup literally absolves them from anything and everything. I have wasted so much time since 4/14/2011 on this fraudulent company. They should not be allowed to do business as is documented by all the complaints on the web. I am going to the Attorney General next to demand they take action against this nationwide company who markets on the web, mails catalogs and fliers to your home, and also employs salesman to call you.

I went to the store. I found flooring. I bought flooring. I got home and decided it was not going to work with our dogs. Then I called to return it. I was told that laminate is not returnable. It would have been nice if there had been signs in the store. The manager had told us (3 times as he stated...lie!!). He was in such a hurry to sell it.

First clue I should have walked out of there. Their customer service is terrible. Buyers beware! The "will not refund your purchase.". One of the reasons was that we could have sat it out in the snow. Hmm...no snow that time of year.

They said the temp variations would affect the product. They didn't seem to worry about that when they had it sitting outside on a pallet in the sun and gale force winds nor that they would return it to a cold warehouse at the end of the day. Every time I tried to point out their lies, they said that "It was not refundable, period." Never, never will I buy from them again. Their solution was a store credit. Well, if the laminate wouldn't work, then why would any of their other products. They do not sell rolled vinyl!

This is not so much of an issue with the flooring as it is with their staff and their knowledge of their promotions, etc. We purchased approximately $4000.00 worth of flooring and were told that we could put it on a 12-month deferred plan and pay it within that time with no interest. I figured that we may as well use their money as ours, so we did it. Shame on us for not checking the online statements because when I went to pay it off, there was $675.00 in accrued interest.

In another rant, when they say that they have a certain amount of flooring in stock, (as per their website) that doesn't mean that they have it available in their store. They have it available to them in 2-3 days. I also found that out after hauling my trailer down 3 1/2 hours to find about 10% of the flooring I required.

I have been buying the natural vertical 30-year bamboo from my local store in Springfield, Missouri. Between my remodel and my wife's grandmother's house, I have bought close to 1,800 square feet. Not sure on the maker of the bamboo, but I have had zero problems with the product. The color variance is typical, and the personnel at the store have been really good to work with. So, this is not a complaint. If you're in the southwest Missouri area, I suggest shopping at the Lumber Liquidators in Springfield. And no, I am not employed with them.

I purchased 640 sq. feet bamboo flooring from Lumber Liquidators on 10-1-2010. When I got the flooring home, it was way darker than what they had displayed in the showroom. Upon reading my receipt, I noticed that there was a 20% restocking fee for any returns. What does that even mean? All the flooring is still in the boxes. And when I take it back, all they will do is put it on a pallet, and put it in the warehouse. I picked up the product and loaded it in my van and will also be the one returning it. I contacted the founder and chairman of the company, who quickly responded stating that I would be charged 20% for bringing back the flooring. That means that they will keep $200.00 of my money for no reason whatsoever. I will never shop at Lumber Liquidators again. I rather pay a little more at Home Depot or Lowe's, and have peace of mind, knowing that I will not be charged some ridiculous fee for bringing back flooring.

On September 3, we ordered hardwood floor 1200 square feet. The cashier checked inventory and it was 10,000 square feet. A total of $2600.70 was charged. We were told we could pick up from the store 10 days to two weeks. For safer side, we arranged a contractor for installation on September 22. The time frame is 19 days. We started to check up two weeks after, on September 17, we were told there came 600 square feet. We should pick up the entire order and the rest of wood would be there next week. On September 20, the store said they were not sure when the wood will come. Wednesday, September 22, we called 800-427-3966, the level one representative said the floor was over sold; they do not have this item any more. They will let the store call us to give us a solution. Of course, no one called. Since then we called many times, four level one representatives told us only level two representatives has the authority to make a decision to reimburse us.

Finally, we found one; her name is Brenda. On Friday, September 25, we left a message twice, no answer. When we called for the third time, she went home for the day. On September 27, we finally reached Brenda after 20 minutes of waiting. There is no apology. We were told: (1) the time of 10 to two weeks for pick up was just an estimate. We should not have arranged a contractor until the wood comes; (2) there would not be a reimbursement. And we have two options: to cancel the order or buy some thing else available. Now we bought hardwood floor from Lowe's. We need to pay more for immediate installation. Because the house was not ready, we lost one mouth rental. We booked air tickets long time ago. Now all our plans was messed up and it might affect our travel.

I purchased a hardwood flooring for 3 rooms over 1000 sq ft. 2 rooms of one color/type, 1 room of another. This amounts to over $7000 with supplies, delivery and installation. The first order for the 2 rooms had to be switched out prior to delivery as the salesperson told me the 2 types of floors would work together. However, when the installer came to measure, he disagreed. I drove 45 minutes to the store to choose something different. I was given a credit slip for the difference that would be credited to my lumber liquidators credit card. I have yet to receive the credit. I have contacted Justin, the store manager, on multiple occasions over the last 2 weeks regarding this matter. His response is to copy me on a vague email sent to the "help desk".

Customer service is a big zero at this store. It takes forever to get waited on. You are given incorrect information regarding the product and the services. Additionally, we were never told that we needed to purchase all of the supplies ourselves; the installer brought his tools and nails, that was it! They also failed to explain that the delivery we paid for was curb only. Inside delivery is an additional $5/box, this adds up quickly at 60+ boxes! The little money we saved using this outfit was hardly worth it for the hassle that we now have trying to get over $1000 credited back to us. Beware!

We purchased over $2000 of laminate at this store. When the stuff arrived, 90% of it was all the same board, not as it was advertised. I complained after loading and unloading and taking most of it back. The manager, John, said that this was just the way it comes. Long story short, I had to make five trips to the place to get the correct laminate, spent gas money and delayed my work and never even got a "sorry" or anything. He is a poor excuse for a manager. I will not deal with this place again nor will I send anyone there. This is not how a customer wants or should be treated.

When looking for hardwood flooring, I talked to these folks about their Bellawood, specifically Brazilian Walnut. Expensive, so they talked me into their seconds, consisting of about 1500 feet of flooring. I needed more, so contacted LL corporate, who put me in touch with another store in another state. Purchased another 1500 sf, roughly.

The local folks assured me that the flooring would be made up of over 80% good boards, and that we would have to go through it to find the good ones. When we installed it, about 6 months later, we found the first purchased batch to be about 70% good, though not as good as first quality flooring. OK, though, based on the price.The second batch, however, had less than 5% good boards. Cracked boards, bad finish, major scratches, planer marks, and so on. We also found boxes that were so badly damaged during the planning process that the entire box was unusable.

So, I complained, went through about 3 weeks of sending pictures, and stalling. Finally called and asked to speak to a supervisor. Was assured she would call me within a short time. She did not. The next day, I called and got to her. Was told there was nothing they could do as the flooring was sold as is,I suggested that this was true, on paper, but was not true based on their representation verbally. I had two installers who had thrown up their arms in disgust, wasted many hours trying to find useable boards, etc. In essence I paid for the flooring, and then was subject to paying the dump fees to get rid of the stuff. Also asked why I had spent 3 weeks working to get pictures, installers statements, etc to them, and was told that once the question got to management (her?), the standard decision was made, they would not back the product.

So, I just spent over $3,000 for nothing. I will spend over $100 dumping the stuff. The product was absolutely not as advertised. And their customer service showed no interest in the problem. This company does not have any interest in doing what is right. Also, on a general note, be aware that their hardwood is made in more than one plant, and when you get a mixed batch (more than one plant involved) the widths of the boards will be different, meaning you will have to spend a lot of time keeping the boards in separate piles based on width.

I purchased 1,050 sq ft of hardwood flooring from Lumber Liquidators and was told delivery would be in a week to 10 days from the time they received payment. To avoid any delay, I put the purchase on my credit card. Several days later I received a call from A. Valentine who stated delivery would be a month away unless I agreed to pay $500 or more in which case I could expect delivery in three days. I now have to stay in a hotel an extra month costing an additional $1,000.

I purchase some cherry flooring. In the middle of installing at the end of a run, I cut the flooring and could not get the flooring to go together. They would not go together and I cut a couple more pieces and those would not go together. I then tried to assemble some of the individual sheet and could see at that time that it was warped in the center like a rainbow. I opened another box and attempted to do the same. These were the same way. I opened a third box and those worked. I had my daughter return those boxes to Andy at the store. She was told that the store policy was not to accept a return that was cut even though the product was defective from the manufacture. I feel that Lumber Liquidators should take this item back and refund purchase the purchase price: 32.33 sq. ft. per box, two boxes at $.59/sq. ft., for a total of $40.82. Comparable value, $1.29/sq. ft. Our low price, $0.69/sq. ft. Special price, $0.59/sq. ft.

Purchased 1400 sf of Brazilian Chestnut 12/26/2009 ($8200 for wood, moisture barrier and adhesive). Professionally installed by LL's recommend HSS installers ($2997.00). Installation completed 1/31/2010. April 2010 - Contacted LL as there are silica deposits seeping up through some of the boards (more areas showing up weekly). We were told this is an environmental problem. Complained, complained and complained until they reopened the claim. Now they order an adhesive inspection which will require cutting up of three separate 2' x 2' areas.

Even the inspector says this is absurd because the complaint is not humidity or moisture related. We refused to let them cut the flooring. They refused to inspect in any other fashion. Two different certified inspectors have stated this a well known defect found in exotic woods (Brazilian woods to be exact). One of these NWFA certified inspectors who has installed and inspected wood floors for over 30 years said to me, "As an installer, I won't touch Lumber Liquidator's products. As an inspector (their poor quality) is my bread & butter." We want a complete refund of all our money, $11,000, or we want a new floor installed with product from another company. We want to join any class action suit in progress against LL as we now know they are liars, untrustworthy, deceptive and have a warranty only worth the paper it is printed on.

I purchased flooring that they claim contains approximately 20 square feet per bundle. I took this to mean that some bundles would have a little over 20 and others a little under. After a close measurement of the bundles at home, I discovered that all the bundles had less that 17 square feet. I purchased eleven bundles, so I paid for 33 square feet that I did not really get. I purchased the 3/4 inch unfinished oak. They claim that I should have mentioned any shortages at the time of purchase. I guess it was my mistake to believe that they were being honest in the description of their product. Before you buy, measure the bundle's length times width times number of layers in the bundle divided by 144. Most of my 20 square foot bundles were actually 16.5 square feet.

I had used this same flooring a few years earlier and had some left over. Mainly pieces had defects. I had to use these pieces to complete my floor even though I thought that I had purchased more than enough new flooring for my project. Had they really been 20 square per bundle, I would have had enough. I had to use the old scraps, that I had to finish my floor because the closest lumber liquidators was about 2 hours away. My floor would have been nicer had I not used the old scraps.

I ordered a 1,800 sq. ft. of Brazilian Teak manufactured by Bellawood for Lumber Liquidators. What a nightmare! Several boxes arrived damaged upon delivery. The delivery person noted on the paperwork that the boxes were ripped open, damaged and discolored from other boxes. After not hearing from the store about the damaged boxes delivered, I called the store directly and spoke with store manager, Mike. I expressed my concerns and he assured me that the boxes would be fine and I should have no worries about the installation of those boxes.

When my installers arrived for the install (after the boxes had acclimated for three weeks), they too pointed out that several boxes looked beat up and odd. I told them that I already called the store and that they would be fine. They opened those three boxes along with seven others and sorted them by color variation, size, and proceeded with the install. After laying many of the boxes, they expressed that they were having constant issues with gaps in the boards. They pointed out that the boards had two separate kinds of milling and it was causing major problems. The problem was the actual width of boards were very different and so were the tongues. They suggested that I contact the store and let them know so I can return them and reorder new boxes all from the same milling. I called the store and spoke to Ricky. He told me to bring in some sample boards.

The next day, I brought in several boards demonstrating the boards' varying width and completely different tongues. I could tell that Mike, the manager, did not want to admit that they were from different mills but it was impossible to deny. He would just make comments like, "a good installer would know how to deal with something like this," and, "they can be altered by your installer to work." I pointed out that it would cause additional labor which I would have to pay for and I should not have to pay more money to deal with milling issues. He then said that he could send out his own installer (Brian). He said that he would be able to make them work just fine. As I had nothing to lose, I agreed.

Later that day, a woman called and said that she spoke to Mike and her company would come by to look at the floors. Several hours later, there was a knock at my door and it was a woman named "Sarah." She said that she was there to look at the floors. I told her I thought a Brian was coming to look at them as he is the installer. She said that she was his wife. I showed her the boards and how they were all different. She just seemed oddly quiet. She obviously knew they were messed up but didn't want to say anything other than, "don't worry, we can fix everything." I pointed out the many rows that would have to get ripped up. She said that the three boxes that were mixed up with the others could be dealt with by "sorting them back out and putting them in the same rows."

That sounded fine but she said that I would have to remove what was already laid down and also order replacement boxes. She also said that they would only glue down the wood. I told her that as long as the price was the same, that would be fine. She said that Mike would probably replace the boxes that caused the issue. I told her that I would speak to Mike and let her know. I showed her my current installer invoice (3 sq. ft.) and told her that as long as she matched that, I would go with them. She said that she would match my installers and email me the estimate.

The next day, the email comes. Guess what? They wanted $2,500 more than my current installers. Not only that, the glue was an additional $1,200 more. So they wanted $3,700 more than my current installer! She had the square footage at 3 but had the stairs priced out separately and also wanted $1,000 more to level the floors for glue down process. Obviously, I was not going to go with them and she never said that the glue material alone would cost so much! I called Mike and said that I am just going to go with my installer and l am going to return the unopened boxes and reorder the same thing. I even agreed to upgrade the wood to 3/4 inch thick from 3/8 inch thick since they had the same teak in a smaller width but for a similar price. He said to bring them in and I would reorder them.

After renting a U-Haul and breaking my back getting the boxes back to the store, the manager said that I had ten boxes missing. I told him that three boxes had milling issues which ** up the other 7 laid down. I told him about how I called when they arrived and was assured that they were okay. I explained yet again that those three boxes installed with the other 7 were mixed and rendered useless and they had to get ripped up. Mike said that he would only credit me for the three boxes that had the wrong milling. He did not want to recognize that those boxes caused the others to be useless.

Trying not to loss my cool, I told him that I wanted to focus on getting the replacement material (2 1/4 teak) that is listed on the website because it's a similar price. Guess what? The replacement material was not available. The only option he said that I had was to pay for an even more expensive (3.25 teak). I told him that I didn't even want that as I have a 1915 craftsman, I was not comfortable going with such a large width, and that the cost was more expensive per sq. ft. ($3,500 more!).

Now, he was telling me that my only option was to pay $3,500 more! It was obvious that I was getting nowhere with him. He had no compassion to the situation and just seemed to generally not get how I was put in a situation not of my choosing. Let's not forget that this entire nightmare was brought about by having different milling mixed in with my order since they no longer had any replacement material at similar cost (2 1/4)--even though the website says they do.

I requested to just have the unopened boxes I just returned credited to my card. I said that I would have to eat the 7 boxes and just order them somewhere else since the only option extended to me was to buy a more expensive teak. This ** had the nerve to tell me that he would "not give me my money back." He said that he "was not convinced it was a milling issue." Are you freaking kidding me? I was just speechless. To think that I would have to take the hit on all of this is like putting a gun to my head. I told him that since I was left with no alternative, I had no choice but to pay an additional $3,500.00 and order the teak in 3.25.

I left the store feeling sick to my stomach--like I had been mugged. It's just sad when you feel so completely taken advantage of and have absolutely no power to make the store take responsibility. All I can do is share my story and let others know of my horrible experience.

On 4/9/10, Parker Home Improvements (subcontractor of Lumbar Liquidators) installed hardwood flooring in our kitchen. We were told by the installer that we may experience some noise squeaks from the hardwood floor over a period of a couple of days. We never experienced noise squeaks but terrible popping throughout the kitchen. Unfortunately, we have not been able to get any resolution from this issue over the past 12 weeks. All we have been able to receive is poor customer service. The damage has now been done to our hardwood floor in our kitchen by a superintendent due to trying to remove hardwood floor out of the center of the kitchen and then re-laying the hardwood floor back down and then trying to fill in his mistakes with wood putty.

At this point, Mr. ** is unwilling to take responsibility on the continuous "popping" throughout the kitchen (12 weeks of this) and now the damage to the hardwood floor. Now that damage has been done to almost $2,000 worth of hardwood flooring to include installation fee, not to mention the $120 it cost us to fix our security system as a result of his initial installer cutting the security sensor in the doorway during the install. At this point, we will have to have an entire new hardwood flooring installed in our kitchen and we will not have Parker Home Improvements install it! I don't know what Parker Home Improvements was thinking when they thought they could insert screws and fill in with wood putty. But that is not going to cut it! At this point, Lumbar Liquidators should take responsibility for the bad subcontractor that they have working for them! From extremely poor customer service, bad installation and now, damages incurred, I would not recommend Parker Home Improvements to anyone. If Lumbar Liquidators was to recommend them to you, I would not use them.

I have purchased several hardwood floors in the last few years. Recently, I purchased cherry floor. When I got to the register, the salesperson said, "You do know that this is cabin grade' flooring?" To this, I replied, "No, what does that mean?" He then said, "You will notice some variations in color." That was not a problem for me. As I was installing the floor, I noticed more and more boards that were twisted. I put those aside and did the best I could to work with the remaining pieces. Needless to say, as it dried, the problem got very bad in many areas of the floor. They sent an inspector (who agreed that the boards were bad). They eventually (after many emails), sent me their findings which did nothing but give me all the ways that I possibly did something wrong. They also said, if the wood was bad, you should not have installed it. It has now been 1 month. I have called and emailed the claims department and I have heard nothing. They will not return my calls or emails. I was sold a faulty product and they will not stand behind it. I am now stuck with the task and expense of removing the existing floor, the original labor and the replacement cost. They would not even give me a store credit. You are better off going to a flooring company that will be willing to work with you.

In July, 2008, we purchased 210 sq ft of 7/16x4" Brazilian Cherry floating engineered flooring from LL. We hired a contractor recommended by LL, followed directions to acclimate lumber. About three months ago, we noticed that several boards were cracking down the middle. The first call to LL resulted in their HSS installation people rejecting the claim (without inspection) because the installation warranty had expired. A second call to Shelly resulted in the decision (again without inspection) that there was no product defect. The cracking was caused by humidity. The flooring was installed over two previous wood floors, over a heated basement, above ground. Shelly did not ask if we had climate control in the house. At least seven of the boards are split lengthwise. We fear that more will follow.

I purchased $2000.00 worth of Builders Pride not counting labor which is about the same $2000. With a ha ha 25 yr. warr. 3/4 in. red oak x 4" flooring.I have been a carpenter since 1952 and have installed flooring for ever. I installed it and in two weeks or so it is cupped so bad that i will have to rip it up and re do it. There Warr. is a joke as what ever happens they say its humidity . And thats the answer for anything and then they want to see the results of testing before and after .Who gets reports and test to install flooring. I have been doing this all my life and this is the first time that this happened and the first time i bought from lumber liquidators that say I do not know what i am doing,well thanks... ITS ALWAYS HUMIDITY NOT THERE FAULT. wHAT IT IS , LUMBER NOT DRIED CORRECTLY .