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Lumber Liquidators

Dan of Tully, NY March 18, 2010

In July, 2008, we purchased 210 sq ft of 7/16x4" Brazilian Cherry floating engineered flooring from LL. We hired a contractor recommended by LL, followed directions to acclimate lumber. About three months ago we noticed that several boards were cracking down the middle. The first call to LL resulted in their HSS installation people rejecting the claim (without inspection) because the installation warranty had expired.

A second call to Shelly resulted in the decision (again without inspection)that there was no product defect. The cracking was caused by humidity. The flooring was installed over two previous wood floors, over a heated basement, above ground. Shelly did not ask if we had climate control in the house. At least seven of the boards are split lengthwise. We fear that more will follow.

george of hernando bch., FL November 18, 2009

I purchased 2000.00 worth of Builders Pride not counting labor which is about the same 2000. With a ha ha 25 yr. warr. 3/4 in. red oak x 4" flooring.I have been a carpenter since 1952 and have installed flooring for ever. I installed it and in two weeks or so it is cupped so bad that i will have to rip it up and re do it. There Warr. is a joke as what ever happens they say its humidity . And thats the answer for anything and then they want to see the results of testing before and after .Who gets reports and test to install flooring. I have been doing this all my life and this is the first time that this happened and the first time i bought from lumber liquidators that say I do not know what i am doing,well thanks... ITS ALWAYS HUMIDITY NOT THERE FAULT. wHAT IT IS , LUMBER NOT DRIED CORRECTLY .

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