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Consumer Affairs


Lowe's - Rebates


Consumer Complaints & Reviews

I am handling a case for those who have not been paid their rebate by Lowe's. Please contact me.

I purchased three Bosch appliances from the Lowe's Store in Conyers, GA #1076. I had been researching the prices at different retailers. I went into Lowe's and saw that they were offering a rebate if you bought three or more Bosch appliances. I purchased items and quickly submitted rebate form online (10/17/2011). I waited six weeks and started calling. I have been given the, "It's processing" line for the past three weeks. "Allow three more weeks." I will not make anymore purchases at Lowe's until this issue is resolved. I was looking to start privacy fence project ($4000) in February. I will go to HD instead.

We purchased four Whirlpool gold appliances from the Dunn, NC Lowe's store on May, 30, 2011, with a promise of a $400 rebate. (Rebate offer = buy 2 get $100; buy 3 get $200; buy 4 get $400) After several weeks without a delivery on two of the appliances and no delivery date in sight, we decided to go to another store (Pittsboro, NC store) for pickup on June, 7, 2011. We were told we had to return/repurchase the items, which we did. I then contacted the rebate center and was told we would get our full rebate because it was a Lowe's issue but to wait 5 to 6 weeks. In the meantime, we received a $100 rebate. When I called, they said to refax the receipts and the additional rebate would be sent out. Since then, I have called them countless times, faxed the receipts to them four times, contacted both stores and the home office. We are constantly put off and told to call back in a week, 10 days or even six weeks!

I purchased a Cuisinart 10c Grind Brew Coffee Maker on 12/26/10. I sent in the information required (original receipt and completed rebate receipt) prior to the "last post mark date" of 1/31/11. I waited 8 weeks as suggested and then some. I never received the $30.00 rebate. I contacted them by email and received a request to resubmit because it was probably lost in handling as this sometimes happens. I resent copies on May 16th 2011. Again, I received no rebate. I called the number on 8/10/11 and was given a tracking number. I was assured that they had already processed the check and that I should get it within the next 3-4 weeks. If it's processed, why 3-4 weeks!

I believe this is known as false advertising. I'd like to know how many people just give up because it's only $30.00. But I think Lowe's needs to be accountable. Thank you for your assistance.

Lisa **

On 5/20/2004, I purchased a 52 inch harbor breeze ceiling fan in Bellhaven style for $98.00. It came with a $20.00 rebate. I submitted the rebate on 5/22/2004. Since then, I have called and emailed Lowe's repeately. I was assured that the rebate would be sent out in 6 to 8 weeks, but it has been now over 24 weeks and I'm still waiting.


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