Lowe's Home Improvement Reviews

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

When you see something good, say something great! We drove to the next town over because our go-to store didn't have the item in stock. I had discovered the same item was being offered online for much less, so I decided to ask about the "matching price offer". Turns out the very friendly and attentive employee who greeted us was the store manager. She was not able to match the price (because it was an online offer), but did give a very nice discount! I thanked her very much and went about our shopping. Every employee we spoke to made eye contact, answered our questions (with personality), and even joked with us at checkout. All this says that although these people were at work, they liked their job! Trust me when I say, their attitude all comes from how the business is managed! This is the best example of a good "Trickle Down" system. Thank you, Jessica - the Store Manager (in Crestivew, FL).

Came to buy a washer and dryer and salesman wrote the wrong product, caught it when I got home, called it in and they had to cxl order and refund my money. I was not happy with the way they refund my money taking any 4 to 10 business days. Then on the next day talk to manager. She told me that I didn’t needed to come and that they could do it over the phone, she had another associate do my order and he placed wrong, They had to cxl order again. Now I’m out of over $4200 dollars, I had to funds get put in my account again. After a week the 3rd time was a charm. Store manager Evie did justice. Thank you Evie. I was going to give a one star but you made it change. You changed the way I felt about that bad experience. That store should be lucky because they found a diamond.

I ordered a Kobalt 80v backpack leaf blower on the Lowe's app and received a Kobalt 80v cordless trimmer and hand held blower combo kit. I don’t live near Lowe's which was the reason I ordered it from the app. Customer service on the phone states that they cannot assist with getting my original order to me. I have to contact the store to get that resolved. Discord was screwed up from the warehouse. Why am I doing all of the work to get it resolved. When I asked about compensation for this issue, customer service rep just kept saying it’s a possibility. Well, this fact that I have to go out of my way to burn my gas and use my time to get this resolved.

Shit shit and more shit. Brand new John deere. Drove there two times. No gas wouldn't start it for me. Made me push it in a trailer myself. Have eight screws in my spine. No help. I got there. I had to stand there for over forty five minutes because they couldn't figure nothing out. Get home. Put gas in it and it don't start. Shit. Whole company runs like shit.

Lowe's and Synchrony Bank are charging 1.99 each for a sent statement. I got a bill for 1.99 after I paid my bill off. Corporate greed!!!

Lowe's has totally forgot that they must have customers to survive. I have called 7 different phone numbers trying to get a human customer service person. The phone numbers listed on their site either do not work or when dialed would be dropped sometimes after waiting 30 minutes. I have a Lowe's credit card and a MyLowe's card that I no longer are using. I will go to other companies to avoid Lowe's. Lowe's used staff their departments with very knowledgeable people but today it is rare.

Lowes in Carlsbad NM have some of the rudest people that work for them. I hate the self check out. Especially when you want to pay in cash and they are only card machines. They need to have cashiers instead of self checkout. I will never shop at this lowes again. Hopefully they will change. Also you need to supply bags at the self checkout