Lowe's Home Improvement Reviews

Very happy with the store clerk at Lowe's in Port Charlotte, FL today. The young man, named Chris, was decorated with Lowe's awards and my husband and I gave him a task that had some complications. This was my very first Lowe's credit card purchase with a special 20% discount. The item we wanted was not on the shelf and had to be ordered. Chris needed assistance so tracked down his supervisor, who did not appear but only offered simple help, read the fine print, however, after double checking my home printout it was discovered another barcode was needed and that solved the problem. Chris was helpful and kind.

Our delivery team Diego and Edwin excellent 10 star, We order a dryer, we have to returned, they send a team to delivery and pick up. These guys did great, helping a veteran with no hesitation, extra mile and great communication, on time and very respectful. Diego and Edwin thank you! Saint Cloud Florida.

I had an outstanding experience with Lis at Lowe’s in Medford, Oregon. I went in to buy a washing machine and left with a washer AND a double oven — that’s how helpful and accommodating Lis was. Lis also helped me with a refrigerator that I ultimately wasn’t able to pick up because I had a flight that afternoon and realized there was just too much to get done beforehand. I fully intend to go back and buy it, and I will absolutely look for Lis when I do.

I was desperate to replace a fridge, and online I saw the Lowe's at 4531 Woodrow Bean Transmountain, El Paso, TX had one. Needing to be sure, I called that store to confirm they had the one available in the area. After trying to get through the awful automated system and a couple of members who couldn't help, I ended up with a great guy named ** at the Pro Desk.

I am writing to recognize the outstanding service I received from David in the lumber department this past Sunday at the Marble Falls Lowe's. He went above and beyond to assist me by cutting a cedar trellis so that it would fit perfectly into a corner of my fence. Thanks to his help, I was able to weave my cross vine through it, and the growing cross vine looks beautiful along the fence line. Please pass along my sincere thanks to David for his kindness and exceptional assistance.

I just bought a sink cabinet at The Glens Falls Stream and I was using my veteran's discount. I was then told my discount did not cover the sink cabinet. I want to know why? We did buy a custom kitchen cabinets 3 years ago and my discount was used then and I got the discount then. Why not now?

LOWE'S SHOULD BE ASHAMED – YOU'VE ALLOWED YOUR BRAND AND REPUTATION TO BE COMPROMISED! Lowe's, you need to take a long, hard look at what you've allowed to happen to your Lowe's for Pros credit card program. You partnered with American Express to establish a program that attracted loyal customers and rewarded them for their business. Customers made purchases, accumulated rewards points, and trusted that the rewards they earned would retain their value and remain redeemable under the program's established terms. Then you handed the program over to Synchrony Bank.

Today I was texted that my delivery was in my driveway, and it was not. When I called the store, I was told by Eric that it was 2 blocks away. It never arrived. I called the store after 50 minutes and told them I was sitting in front of my door and no one came. The delivery person called me and said he was lost. I gave him the address and walked to the end of the street to watch for the "Lowe's" truck. One never came.

I ordered three exterior door locksets from Lowe's with one very specific requirement: all three were to be keyed alike. This should have been a straightforward order. Instead, two locksets arrived keyed alike and the third was different. I hired a professional contractor to install these locks. When the mistake was discovered, additional time and locksmith services were required to correct Lowe's error. My contractor charges $100 per hour. What made this experience particularly frustrating was Lowe's response.

I ordered a bathroom vanity for my upstairs bathroom from Lowes in Grand Junction CO. Keeping in mind that it would be upstairs I left explicit instructions on weight and needs. It was delivered and they refused to take it upstairs. I sent it back. I called and complained about the delivery team and waiting a month just to not get it. The customer service person apologized and told me that wasn’t correct and that they would send out a Lowe’s delivery team, the first team was 4th party subcontractors. I agreed and it was scheduled to try again. Another month went by and the delivery came with the same exact 4th party delivery team who again refused to take it upstairs. I sent it back again. Two months and repeated calls and I ended up with nothing but my project delayed and my money tied up. NEVER AGAIN! NO MORE LOWE'S.

Was at Lowe’s in Lincolnton tonight. There was a chemical spill back in the pool area. There was gas and smoke and I that was coming into the store Lowe’s manager was making the employees work with no mask. I never saw the fire department. Very dangerous and corporate should look into this.

In my long life,75...I have never dealt with a worse company!!!! We ordered a washer/dryer. Upon installation, the guys installing didn't turn off the water for line...had it spraying all over my laundry room...which I mostly had to clean up. THEN..LEFT IT LEAKING DOWN THE WALL INTO MY BATHROOM!!! Hung up on me 4 times when I tried to get help. Never called back when they were supposed to. Hideous service. They pick them up tomorrow...will try someone else. HORRIBLE IS AN UNDERSTATEMENT!!!!! Should be -50 stars.

I purchased a KitchenAid dishwasher from Lowe's along with a 5-Year Major Appliance Protection Plan administered by Assurant. When the unit suffered an unrepairable failure covered under the plan, Assurant issued a depreciated buyout of $851.93. However, replacing it with the direct equivalent model (Item #3800152/Model #KDTE104KPS), plus mandatory professional installation ($239) and haul-away ($50), totals $1,365.00—leaving a severe out-of-pocket gap of $513.07.

Lowe’s is a place for pros but they are very unprofessional. I purchased so merch on 10/29 and I decided to pick it up on 11/3. They had already given my merchandise to another. On 10/31 give my generator to another customer, but meanwhile I gotta wait on an investigation to be conducted before I can get what I paid for. Wow. To the manager Reginald **. Thanks for nothing.

We ordered a new front door and storm door from Lowe's, including installation, in April 2026. It took a couple months to be delivered and installed. By end of summer, the storm door was not latching properly, causing it to get caught by wind and further damaged. A service contractor came out on October 11, after waiting weeks. He deemed the door needed to be replaced and said we would hear from Lowe's regarding the service. It is now November 3 and I never heard from them. After finally reaching someone because I reached out, I find out my report was filed October 13 (why 2 days after they visited??🤷🏼‍♀️) and it's been sitting there with no further action since. Now they tell me they filed a work order and I will hear from someone in a week with an update. Are you kidding me????

DO NOT under ANY circumstances purchase an appliance from ANY Lowe's, especially one that requires any sort of plumbing install! They will send UNLICENSED SUBCONTRACTORS leaving you POTENTIALLY ENTIRELY LIABLE FOR ALL DAMAGE. My landlord and I agreed to replace the appliances to the unit I'm moving into. We went through Lowe's and got a pretty good deal on the appliances themselves through a Labor Day Sale, purchasing on September 6th. No amount of savings was worth the ensuing suffering at the hands of Lowe's Install Services, CRST Home Solutions and HDS Home Solutions. Joe, the rep at this Lowe's location, was the only good thing about my whole experience. He was unfortunately unable to help me because Lowe's has a broken system.

I was expecting delivery of a snowblower today, this was verified by several texts from Lowe’s over the past 5 days. Even this morning there was a text asking me if today was still good for delivery, I answered “yes”. Only until I clicked on the “Track Order” button did I find out that the delivery is now scheduled three days from now. I called Lowe’s and was told that the machine wasn’t even going to be assembled until two days from today. They apologized and blamed it on a communication error. I would have been sitting around all day (a 8 a.m. to 8 p.m. window).

Do better, Lowe's Home Improvement. I purchased, in store, a stacked washer/dryer and an induction stove/range (over 5k worth of product). Worked with the associate to get installations, delivery and removal for the existing appliances. Added all the accessories and cords. Got it scheduled for weekend delivery- all was good. Mid week I noticed that I only had removal added for one appliance. Took two attempts with online chat (they drive you there) to explain my issue. Made it clear that I have a separate washer and dryer now and asked directly did that mean I needed TWO additional removal fees added. Nope. Added one. Still not trusting I would have all three removed, I called local store. They had no idea if I needed an additional fee added but said they would make a note to the driver to haul away all three appliances. Ok, thanks.

Several months ago I bought a washing machine, in good faith, from Lowes. I was told by two employees that if I used my Lowes Pro card I had 30 days to request return for any reason and my FULL purchase price would be refunded. The machine was very loud so I set up a return in August. Lowes picked up the next day and sent me confusing paperwork showing the refund. When I found out that Lowes had not given me a FULL REFUND- I disputed the charge. After almost two months- Lowes dispute team declined my dispute. I'm so sick of Lowe and their BS. Anything to make a sale and then to not honor the terms of the refund policy shows me exactly what kind of corporation Lowes is. And the switch to Synchrony Bank only heightens the disgust and frustration. Goodbye Lowes.

We ordered carpet from Lowe's in September 2026, and we are still dealing with this in October 2026. We paid for the installers to move our furniture around. When we placed our order, we were told that all we had to do was remove anything out of our drawers. We did more than that. We moved all the furniture into a couple of rooms and offered to move everything as the card was installed. We were told this was a 9-hour job and they would be at our home between 9-11 AM. They get there at 10:00 and say this was too much stuff and they couldn't do the job.

Purchased a replacement Gas stove top on 10/05/26. I added the installation, which was scheduled for 10/28/26, between 8 and 12:00. I called at 10:00 as I had not heard anything. Associate told me that there was no installation tied to my phone number. After digging, we found that a phone number that I have never used with Lowes was tied to my account. I went in and the account has the correct number. I was told that they would relay the info to the installer. I was told the installation would now be between 10 and 1:00. Well, at 1:30, I called again to check on status. Found out that the installer first stated that they came by, and no one was home. When I told the associate that we are retired, and are here all the time, she told the installer company this, and they went back to the excuse about the phone number. I told them again, it is correct in the account.

I would give 0 if possible. I ordered and paid for a refrigerator and to be delivered. Two non Americans that can’t speak English nor read a tape measure decided it won’t fit. Well geniuses it’s same measurements that our old one was for last 20 years. They were there for less than a minute decided and left with one I paid for. When calling the store surprise surprise another non American tells me her boys are right. "You're wrong, cancel order, go else where." At this point I’m steaming pissed. Call corporate only to have enough, guess what, you got it non American can’t speak English for shit tells me we will just cancel. Never buy anything from Lowe’s again. Stop hiring individuals can’t speak English. This is America 🇺🇸.

I ordered a water filter, and when I picked it up, it had been opened. I think the internal filter had been replaced with something that wasn’t from the factory. Their explanations about it were pathetic. I’d give them zero stars if I could. I will never shop there again.

After having carpet installed by the CDA Id Lowe's and am giving a 1 review because 0 was not an option. We had our measurements done July 12th and paid for our carpet July 16th (after fixing the measurer's error). After a comedy of errors, both on Lowe's and the third-party installer, our carpet was installed Oct 15th. That is not a misprint: July to Oct. Our carpet, that was ordered, arrived at the installer on August 17th. Lowe's does not care (even though they are happy to take your money) and just says, "It is with the installer. I have three pages of notes of the incompetence we experienced with Lowe's and Premier Services Group.

We purchased a new refrigerator and had it delivered and installed, and then within 2 1/2 weeks the water line was leaking, and we were told after the fact they were not supposed to install it even though they did install it incorrectly due to the water line going through our cabinet. My father is 86 years old, my mother is 82, and was never informed of this, and the service people installed it incorrectly, and it leaked and caused damage to our flooring when we tried to wreck defy the problem. We were told it’s not our problem, it should’ve never been installed, even though Lowe’s subcontractor installed it, so now we are out more money due to poor installation and Bruce and Odefrom the Bloomfield Ct Lowe’s set that it should’ve never been installed, even though they installed it.

I have been a pretty loyal customer for Lowe's, buying a full set of appliances and everything need to finish a bathroom in basement. I tried to return $30 bath towel bar set today but because it had been more than 90 days I was told no. Not offer for store credit. No refund. No options for something that was still brand new in box and still an offered product in the store. This is poor customer service and you have lost my future business over a $30 return.

My mother had just recently got a ventless washer and dryer combo. When lowes delivery/installers brought it in and installed it, it worked for a couple days then the dryer stopped. It was due to improper installment from the delivery/installer. They came back out today, just for it to be the same people and then deny that they were the first time. Then informed my mother that she need to get this other part for the dryer, which could've been told the first time. Then later on I noticed a very opened scratch on my mother's wall where they were putting in the washer and dryer combo. Told my mother and asked her to never used them again.

Lowe's Home Remodeling did an excellent job installing a metal shed for me. This thing is nice and tight. A tree fell on the old one. The new one is really well put together. I very much recommend them for work.

Subject: Nearly Two Weeks of Poor Customer Service Trying to Purchase Kitchen Cabinets. I am extremely disappointed with the customer service I have received at Lowe’s. I have been trying for nearly two weeks to complete and pay for a kitchen cabinet order for which I already had a drawing prepared. Despite repeated phone calls and visits to the store, I have been unable to complete my purchase.

Nothing but issues and long phone waits, NOT the service previously provided by Lowe's and it's a real turn off to customers. I bought 4 appliances. First, salespeople didn't understand the "buy more save more" promo applied to all brands not just GE. Second, DW was installed crooked 2 months ago and I am playing phone tag with install dept. who don't understand that I can't receive text msgs. Third, LG impeller washing machine was never actually installed by installers because hose they brought was too short and then the washer failed to clean clothes.

I went to Lowe's to get pricing on kitchen cabinets. The first project person I spoke to was great. She listen to me, ffered suggestion and so on. Set up a in house measuring went well and that's when things changed. It was over a week before I heard back from Lowe's. Finally I called them and received a call back a few days later. Was asked to come into the store for a meeting. With the information that I had supplied the first time I figured I would be seeing a lay out with the price of the project. That was not the case at all. Got there and there was nothing done. Just a picture of part of my kitchen and also the first project person was not there so I had to go over again what I was looking for.

Ordered cabinets from Lowe's. Horrible experience. Counter tops were great. Management didn't follow through on getting cabinet doors replaced that were defective. Absolutely no help from corporate office that simply sent me back to store. SCHULER was the manufacturer. Lowe's top-tier cabinets...

We purchased a refrigerator from Lowe’s which stopped working 9 months later. We checked the Lowe’s website and were told to contact the manufacturer due to the appliance still being under warranty. After one technician didn’t show and the other technician had to wait on parts, we are two weeks without a refrigerator. Lowe's and Frigidaire both blamed the other for the issues. Extremely poor customer service. We are now former customers.

The Lowe's store in West Ashley SC is an absolute waste of time 20 minutes for them to answer the phone, yes you heard right: 20 minutes!!!! The assistant manager Justin is a total disgrace to the company he doesn't value customers or customer concerns he believes 20 minutes for a member of staff to answer the phone is acceptable. I wonder if higher management would agree with that? You can call me with your answer to that **, and I can assure you you will not be waiting 20 minutes for me to answer. Absolutely DISGRACEFUL!!!

I would not recommend Lowe’s for a countertop replacement. Based on my experience, I strongly suggest working directly with the manufacturer rather than going through Lowe’s as a middleman. The lack of communication, accountability, and customer service turned what should have been a straightforward project into months of unnecessary frustration. I went months without a sink and only learned that my countertop had been delayed indefinitely after contacting four different places myself over several weeks just for an update. When I went to the store for help, two sales associates told me on 2 difference visits that once the sale was complete, they could no longer assist me. I was then told I had to drive more than an hour to the manufacturer to select a different material/countertop during Monday–Friday business hours, forcing me to miss work.

I bought a new refrigerator at Lowe's. It lasted two days and had to get a different one. They told me to get replacement filters to keep on hand, so I bought one. When it came time to replace the filter it didn't work. I took it back to Lowe's and they would not replace it because it had been over 90 days. They were the one that told me to buy the filter ahead of time. I'm done with Lowe's and I will be cancelling my credit card. They will never get my business again. Austin is the manager at Mocksville Lowe's. He has lost a lot of business. Don't buy early or you will get screwed out of 50 dollars. I work hard for my money and don't like throwing it away.

Lowe's will only take electronic returns within 48 hours of purchase. Also, their Billing system Thru Synchrony Bank is a dumpster fire. I have had an account for over 10 years, and I have not gotten a statement in the past cycles and was charged $71 in late fees that they will not waive. The only reason I knew it was late was because it was declined at the local Lowe's in Bozeman, MT. I have thankfully canceled my account, and think Lowe's management is shooting themselves in the foot with the 48-hour BS policy. No contractor or self-home improvement person will buy from them on these terms. Who can put in appliances every time in 48 hours?? Are they idiots at Lowe's? Home Depot is going to eat them for lunch. So I had to use my Citi Costco account.

Three visits with sale prices not ringing up at sale price and if you ask why it constantly happens you’re told you don’t have to be a customer. Had to walk across store and take picture to prove the sale price each time.

I placed an online order of a router and router table offered as a combination on 9/22. I received the router Friday 9/25 and the table scheduled for delivery 9/26. 9/26 came and went so chalked it up to something out of their control. I noticed tracking hadn't updated from preparing order tho, so something was clearly amiss. I contacted my local store and spoke with a store manager approximately 9/29 or 30. They stated they would look into my issue but a day or 2 went by and no update. Finally, they call me to explain the vendor never received the purchase order (although my order was paid in full). I kept waiting for them to provide further updates but keeping up with their schedule (are they there, are they off?) and finally gave up.

I do not recommend Lowe's installation services at 1333 E NW Hwy, Dallas, TX 75238. My husband and I visited Lowe's to purchase flooring and were encouraged to schedule an in-home measurement for two rooms. The representative who came to our home asked only one question: whether we or Lowe's would move the furniture. We told him we would, and my husband had already removed the carpet. The first quote included charges for carpet removal and furniture moving. I pointed out the error, and those fees were removed. Before paying, I asked the salesperson whether there were any additional costs, such as delivery fees, and what delivery included. I was told there were no delivery fees and that the product would be brought inside our home.