Lowe's - Home Improvement Products

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years. And frankly, they should be kissing my rear end and apologizing since I've gotten 3 defective Whirlpools from them. But, nope, they literally told me if the 3rd fridge doesn't work then it is a matter of "me not being able to be satisfied." What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges but that I just don't like it. That is just crazy nuts.

Do they think I enjoy having to re-arrange my house to get a new fridge in and waste all the time moving stuff? If there were no problems, why on earth would I want to go thru all that to have the exact same model fridge delivered? Common sense is all that is needed to see without a doubt this has nothing to do with me not being satisfied or not liking the fridge. I'd love it if it actually worked properly, rather than ruining my life with non-stop issues that have me working on this fridge 24/7 while not being able to even use it. Now I wish I had demanded a different fridge, but I didn't because I did not want Lowe's to do what they are doing now--accusing me of being somebody who "can't be satisfied." They even told me "we could deliver any fridge to you and you still would not be happy."

I'm shocked that Whirlpool can sell defective products while lying about issues that they know are present but claim they aren't and to not stand behind their product, but I never expected this kind of treatment from Lowe's. I mean good grief, I paid good money. I got the extended warranty. It's only been 3 months or so since the 1st defective fridge was delivered. I now have my 3rd of the exact same model and Lowe's is simply saying "too bad."

Shocking. So, $1500 plus spent 3 months ago with the extended warranty and now I have to simply throw this fridge in the dump and go buy a new one? Flushing $1500 plus down the drain? Anyway, I wanted to post a follow up since I forgot to mention who the retailer was. Prior to this experience, I would have received Lowe's to anybody. Now, I want to do anything I can to tell people to avoid Lowe's. I'm shocked they are treating me this way. With all these issues, they should be bending over and apologizing big time and they should offer me a resolution, like giving me a working fridge I paid good money for. But nope, they are just throwing me to the wolves and said I could take the current fridge to the dump and buy a new one! Shocking!

I purchased a 40 gallon hot water heater from Lowe's about two years ago. The pilot light has gone out repeatedly. The Gas Company identified a faulty gas control valve resulting in a dangerous release of gas. I have had to replace a faulty gas control valve and a relief valve. Although I was sent a replacement gas control valve from Whirlpool at no cost to me. I have spent a total of $470.00 for water heater valve replacement labor. Even now, the pilot light operation fails to operate properly or consistently. As a consequence of this faulty water heater, I have no reliable source of hot water for my household use.

I bought a new tank to repair a toilet that was from Lowe's. I replaced it and it leaked at the bottom gasket. I went back to the store and bought a new thicker gasket and replaced it and it still leaked. I went back to the store after I noticed a hairline crack by the gasket and bought another tank kit. After replacing the tank, I went back to the store for the fourth time and returned the faulty tank and gasket. I ended up with four trips to your store and an all day job that would have taken a half hour if the new tank was defect-free.

We bought appliances (Samsung refrigerator, range, oven and microwave and Whirlpool washer and dryer) at Lowe's during Thanksgiving weekend 2011. They said delivery would be Christmas week. So far nothing. Delay was said to be due to the Samsung appliances having issues at the port of entry. This week we got a call saying they would deliver the appliances and we thought finally. Today, when they called to tell us the time of delivery tomorrow, they tell us they can deliver only the wager, dryer and the range. The other 3 appliances maybe delivered by the end of month. This is so crazy and we are so upset. If we call the store, the only answer we get is that if we don't want to wait they will refund. We missed out on all the sales during the holiday time now because of this and have been patient for more than 2 months. How can any store sell something and not be able to deliver even after 2 months? I will never buy or recommend Lowe's to anyone ever again.

I have misplaced my Lowe's credit card. I have never had a problem before, because all of the people have gone out of their way to give me a temporary card. I'm sure if you check our Lowe's account, you can see how much my husband and I have spent over the last few years at Lowe's. After work, about 2-3 weeks ago. I stopped at the store, and wanted to purchase some blinds (I bought 2 and have many more windows in the house that we were going to purchase for). My husband and I had ordered flooring for our entire downstairs, with installation in November. We spent over $4,000.00 for our flooring, and my husband called Lowe's the evening I was very rudely treated.

The girl seemed to be in a bad mood, when I asked her a question, and then said she would not try again after 2 attempts, to give me a temporary card. I asked her to try one more time, and she very rudely said no. When the manager called the next day, he told my husband for me to come in, and they would give me a $20.00 gift card! Are you kidding me? Don't worry, word of mouth is very effective! I know so many people I work with, and they know so many people in and around Mt.Vernon. Home Depot is not that far from us!

I have purchased flooring, threw out the entire house, granite counter tops-kitchen and bath and new appliances. Not one order has been correctly delivered or installed. Installers were eating my food, leaving holes in walls, breaking legs off of furniture and beer cans left in house. Time frame given and taken 2-3 days compared to actual time of 3 1/2 weeks. Terrible experience!

I bought model wjre555ok2ww little over a year ago. I get mad every time I wash clothes. I have to stand and add extra water so the clothes will get cleaned. If I don't add the water, the clothes do not get cleaned. I had a GE washer years ago, and it was a good washer. What happened to the designers? Can't we do better rather than worse? I hate water-saver machines; they do not work like the salesman said they would. I totally agree with Marjorie's complaint from Norfolk, VA dated 1/5/2012.

I bought two sets of flooring from Lowe's. The first one was bamboo, which was completely terrible. My brand new home and flooring was shot in 3 weeks, luckily, before we moved into our new home. They gave us two choices of flooring, oak and tiger wood. We took tiger wood, even though it is not even close to bamboo color, but it's a new home, and we wanted to get in. Tiger was great for awhile, but is now cupping, shrinking, etc., and 10 Lowe's people been out, and they say humidity is all wrong, and won't pay. They never have shown us anything, and it is getting old. I spent thousands of dollars for flooring, and got no satisfaction.

My husband and I along with my 3 kids went to the Lowes store in Bastrop Tx. We are redoing our bathroom and needed a double vanity and double vanity top. We also chose two matching sinks for it. We were told that we could have it delivered so we continued shopping. Two hours later and two flatbed carts full of tiles, tools, carpeting and tiling tools, we are told Lowes will not deliver free of charge because the products were not considered appliances. Disappointed we did not want to put everything back so decided to go ahead and take everything. After cashing out, mind you two flatbed carts and a regular with my kids in it, no one offered to help us out. There were 3 employees standing around talking to one another.

I brought our vehicle around front thinking someone would offer assistance. My husband had to try to load it all himself. One cart tipped over enough to drop tile and our new vanity and tubs of mortar which all broke on the ground. A female (Stephanie) was out helping another customer came to help. Then put it all on another employee. Who went to get another vanity, that was at 6:10pm. 25min later, after waiting outside I went in to find out where the employee went. He was coming out but only w the vanity no tile or mortar. He said he thought someone else was getting it. Nope. So another 15min later my 6 month old is crying, my older kids tired, it all finally comes out. No apologies nothing. He did help putting into my vehicle asked if that was it I told him yes thank you and he walked away.

There was no customer service. I don't feel it was right to tell me yes they will deliver then no after hrs of shopping. We spent over 1200 dollars in this store and regret every penny of it! Very, very disappointed. I understand I didn't spend the most but 1200 is a lot to my family and I thought all customers are suppose to be treated with a little more courtesy.

I bought a washer and dryer on a Thanksgiving Day sale for $1,000.00 and till now(01/22/2012), I haven't received it. Lowe's keeps on saying, I will receive it in the next 2 weeks and it's been dragging for almost 2 months. Today, when I called Lowe's at Nolensville Rd, Nashville, TN, a person named Eric, instead of talking politely, yelled at me saying he can't do anything and was not at all, giving me proper response. I think people who work at this place need to get proper training and need to know how to behave properly if there was any mistake on their end. I gave one star, should have given negative points for customer service. I would never, ever want to shop for anything in Lowe's again. I am done with their false answers.

The washer does not get clothes clean. Also, the clothes come out all tangled up and wrinkled so bad it looks like you have rung them out by hand. Some times they are in knots so bad it is hard to get them apart. Also, the dispenser for the soap always has water left in it. This is one of the worst washers I have ever had. The dryer is just as bad as the washer. I have to iron every thing now. I will tell every one I know the Bravos Maytag is the worst washer and dryer ever. I wish I had been with my husband when he got these. I would have said no way.

This new design is no good. Without an extra rinse and spin, the clothes are still dirty and soaking wet. I would like my money back so I can buy a new one!

I purchased a Bissell Sweep Up shortly before Christmas 2011. The first part of January 2012 the brush fell off the Carpet Sweeper. This was one of your cheaper carpet sweepers, even so, I expected it to stay intact for less than a month. I paid cash and failed to retain my receipt, however, I do want to register my complaint for the benefit of other customers.

We spent our entire savings to have Lowe's put a new roof on our house. Lowe's contracted a company that came out and removed all the shingles in an all day rain and never bothered to tarp our roof resulting in water running in our kitchen ceiling, ruining our microwave, stove, cabinets, flooring, and etc. As of this date, we have gone 7 days with no stove or microwave. Lowe's representatives have came out and looked, but no one from Lowe's has any sense of urgency. This is the worst experience I have ever had in my entire life. Lowe's has ruined my home.

We purchased a new water heater from Lowe's. A subcontractor came to install it and drained our old water heater down our basement drain, clogging it. We had a huge flood of sewage in our basement and a third party confirmed it was because of the silt and sand from the old water heater. Initially, Lowe's said they would pay for everything, but then they turned us over to their insurance, which turned us over to the subcontractor's insurance, which refused to pay. Now we are on the hook for almost $4000 and have to go to our own insurance, which will raise our rates. Lowe's guarantees their work and has contracts with all their subcontractors. But when one of them messes up, they suddenly say it isn't their problem. They're despicable.

Lowe's leaves a bitter taste. Black Friday orders for a Christmas Tree and outdoor prelit wreath at Special Prices were scams. I've made numerous follow-ups on both items and never received them. The tree and wreath were ordered one hour into the sale, but I'm now told these items were limited in quantity, therefore unavailable. How can a store advertise an item for sale when there is not enough in stock to supply the first one hour of orders? It sounds like the illegal bait and switch right?! Well, the two items that were 'a bargain' to me I never received but the other non-sale items I ordered (because I was lured into the store) did arrive.

Let's talk about the tree issue first. I was told on Black Friday that the tree would arrive 12/2. Approximately 3 weeks post order, I followed up. Lowe's failed to update me with a status on the missed delivery expectation. I was told to give it more time. I followed up again and was told my order was cancelled. Not only was the price of this tree appealing but the other reason why I purchased it was for the door to door delivery. So, then I was faced with a stressful situation of trying to find a tree one week before Xmas that will fit in my car, at a reasonable price, while quantities are limited. So, for this inconvenience I was told that I would receive a gift card in the mail. I still did not receive this gift card.

Let's talk about the wreath. After multiple calls, I was told the wreath was definitely coming. I expressed my concerns with customer service and I even offered to drive 40 miles from my local Lowe's to ensure I had this wreath. Instead, I was reassured that the wreath would arrive. Last Friday, I was told (after another follow up) that Lowe's was canceling the wreath order. I was advised I would get a phone call within 2 business days. No phone call yet.

This year, my Black Friday first stop and shop was at Lowe's online store. The tree and the wreath were the items that lured me to purchase other non-sale items. I never received the sale items and feel as if I have been subjected to a scam. I will continue to discuss my concerns with others as my anger over this situation grows, one let down after another, after another with no tree, no wreath, no gift card, no return call or email response, just the sound of crickets!

I ordered a dishwasher on 12/1/11. I was told it would be in 12/15. No call until 12/21 and I was told it can't be installed until 12/27. Merry Christmas Lowe's. I would never purchase an appliance from Lowe's again, horrible services and experience.

My complaint is about the Lowe's reviews site. Although my local Lowe's stores have problems, I'm not complaining about them. I have written 2 reviews recently about products that were defective: a Samsung washer and a LED track light. Lowe's simply sent out a form letter response saying the reviews have been rejected. I wrote the reviews fairly and without invectives or other slurs, yet Lowe's is being dishonest about letting bad reviews (or many after a certain quantity) in on their site. This is not the case with, for example, Amazon or NewEgg. Corporate Lowe's is being fundamentally dishonest because it pretends to offer an unbiased consumer-based review site, but it is anything but.

Horrible! Very, very angry. In May of 2011, I spent thousands of dollar for all new kitchen appliances. In Oct. of 2011, my refrigerator went bad (still under warranty). I called Lowe's and reported this. They initially sent someone out to check the problem. They then stated that parts needed to be ordered. This took weeks. When the parts finally came in, they sent a repair person out who stated more parts were needed. I waited weeks for parts to come. The same parts came/ Again, a different man came out and stated more parts were needed.

This same cycle went on two more times right through to Thanksgiving. I called Executive Office. They guaranteed me they would get to the bottom of the problem. They set up a date on 12/20/2011 that the repair man would be here. Took another day off from work (third time). I received a call from the repair man stating that due to the fact that the parts did not come in, he would not be coming. In the meantime, I take the day off from work and have to stay in the house for nothing. We are five days away from Christmas and nothing done! Just the runaround, placed on hold, talking to answering machines.

Ice dripping on floor, Lowe's continuously states that they cannot issue me a new unit until the repair company has came and repaired it three times. Yet, they not only have come here three times but I have had to wait for weeks until the parts come in, lose time from work, made to stay at home all day as not to miss them, go through major holidays with a defective refrigerator. I was told by the executive team that the times they have come out here and I had to take off from work does not count because they did not do repair. It's not my fault that each time they came, they failed to have the proper parts and it takes weeks for the parts to come in. I am furious and very upset. I was warned about Lowe's and I went against my better judgment. I do not want to deal with the repair. I want a new unit! It has been three months now.

We bought an expensive washer and an additional warranty on it. It has been repaired 6 times now and the company will not stand behind the product. We have this expensive washer and having to go to the laundromat to do laundry. Lowe's is being very difficult to deal with. The repair company they use is honestly a joke! Every time the washer tears up, they tell us next time it tears up we are replacing the unit. It's torn up again, parts are ordered again, parts will be a few weeks coming in again, they will call us in a few weeks after the Holidays! Meanwhile, back to the laundromat for a few more weeks! The customer service at Lowe's of Kingsport stinks and the staff is very rude. We have made 6 phone calls today alone and we are no further along than we were weeks ago.

We bought a Maytag Washer on 3/11 /2011. The washer stop working in October, 2011. We do have a Extended Protection Plan. It took them about a week and half to fix the problem. It lasted about to weeks and it stopped again. We called and went to Lowe's but they keep giving us the runaround it has been three weeks and still nothing. I need to know what to do about this matter? Please let me know something as soon as possible. Thank you

Have the extended warranty, fridge froze up lost all my food and insulin. Repeated call to customer service to no avail. I am on social security and food stamps, just spent $200 on food mostly produce as I am a severe Diabetic. My 3-month supply of insulin froze. Said they would help. Been over two weeks and no word. Have faxed them all the info. Now they will not even take my calls.

I purchased a Frigidaire washer and dryer. The washer won't pump out the water. I bought the Extended service plan for both, so I called them, and they told me it will be a week until someone can get out there. I called the corporate office, but It didn't help. They did tell me, I could find a service company that would fix it, and to send them the paid bill, and they would pay me back. It may cost over $200 to fix it. I will never buy anything from Lowes ever!

I was not informed that when my new dryer was delivered, the delivery men could take my old dryer if it was disconnected. Something so easy and courteous would have made all the difference. I don't know the salesman's name but I shouldn't have to, he should have done his job.

I'm stuck with a dryer I cannot move or get rid of, but at least now maybe my husband will finally believe that the only thing Lowes is intested in is our money. Customer service is not lacking, it's non existent. We are already switching to Home Depot for all our bathroom remodeling needs. This is not the worst experience we've had with Lowes (another location), but at least we have finally had enough.

A certain cashier by the name of Meagan has a bad reputation. She has a major attitude and she's very rude. I do not appreciate her service. She is from store 2301 in Chicago, IL

This is Veteran's Day, 11/11/11. I went to Lowe's Home Improvement store in Kernersville, North Carolina, and bought a sliding glass patio door. I informed them that I am a veteran and would like the discount that they are offering. I was told that because I did not have this special ID, I would not get one. I am a veteran of the Vietnam era and do not appreciate not being recognised as a veteran.

I purchased my 24" GE Front Loading Washer and Dryer (Stackable) from Lowe's on Oddie in Reno, NV. Two weeks to order out, the set came to my front door missing the stacking kit. The washer and dryer sat in our living room for another week waiting for the special order stacking kit. When the stacking kit comes, it was the wrong one! I returned the stacking kit and waited another four days for another stacking kit.

I called Lowe's to finally have it installed. I was told that they would be out at 12:00. Four o'clock rolls around, but there was no call from them. So, I called to see what was going on and I was put on hold for 20 minutes. They said that they will be there in 20 minutes. When they finally showed up, they did not bring any tools! They asked to use mine. I had to help them install the feet on the dryer.

The washer and dryer are now stacked and placed back into the small closet. I went to use the washer, but there was no water! They didn't turn the water back on before they put the unit back in! I called again and they said that they would be back out again. All the manager could say was that they should have had their own tools and he was so sorry. I will never step foot in a Lowe's again. They came back out and didn't even pull out the unit. Hopefully, they turned both hot and cold water on all the way. Two thumbs down!

I first went in to look at an entry door unit last month, pricing the item to see if it was within my budget. I paid $35.00 to have the door measured, and went back to pick out the door.

It has two side lights along with the entry door. It is pre-hung. The salesperson quoted me about $400.00. When I was ready to purchase I picked out the hung I wanted and when the salesperson gave me a price he quoted about $800.00 for the installation. I asked why, and he said that there is a separate charge for each of the three doors.

This, after waiting about 1 hour to talk to him, and then having to hear how he had 7 wives, and his last wife is his best friend. This whole experience was unprofessional and upsetting to say the least. I asked for my $35.00 back for the measurement, since I was misquoted on the install charge, and had to wait about 45 minutes to receive my money. I wrote to the corporate headquarters and received a call from the store manager, with no relief just an apology. I took my business to Home Depot and so far no complaints.

I purchased a Char Broil Commercial Series SS 4632325031. Several wheels (casters) fell off while cooking. Char Broil replaced them several times. Finally, they said plastic inserts were no longer under warranty (25 years.).

Problem is a great industry casters heavy duty wheels thread into a square piece of plastic. The grill is very heavy and the plastic part is no match for the metal caster. It is a very poor and cheap design. It saves CB money but it is very dangerous to catch a hot grill as the wheels bend the plastic and fall off.

We ordered a dryer from Lowe's online. They sent a contractor, Richard, who rigged up the gas dryer illegally (we found out later) because he did not have the correct part in his van, leaving us with a gas leak. We smelled the gas and called Lowe's. They did not send someone out until 6 days later. In the meantime, we shut off the gas to the dryer. They claimed that they couldn't come any sooner, but we would think a gas leak is an emergency. When the next person came, he commented on the dryer being hooked up illegally and that it was very dangerous to us. The next day yet another person came to finally fix the situation. We will never take the chance of dealing with Lowe's again and risking putting our family in danger!

I purchased Samsung dishwasher and extended warranty back in February of 2010. I have had to call Lowe's "service advantage" at least 5 times in the last year. This latest problem will require a 10-day outage of the dishwasher. Lowe's refuses to consider this product a lemon and will not refund my money. They also have the nerve to tell me that they understand what I am going through.

I purchased a Samsung washer and dryer with a 5-year extended warranty. The washer began giving trouble and it bangs away when used. The employee at the warranty company, Sharper Services, came out but before he would work on it, he said that I had to sign a liability release for any damage he might cause to the washer and everything else on my premises. I told him no and showed him the door.

I called the Lowe's store in Bellevue, WA, where I bought the appliances, and no manager was on duty. I spoke with the assistant manager and he said that it was a corporate matter. I sent a letter on September 5th 2011 to the CEO and received no response to date, October 16th 2011. I sent an email to corporate on October 14th demanding my money back on the extended warranty but received no response. I looked up the service company. They are located at Portland, Or. They are a TV repair company, not an appliance repair company, with an awful reputation.

My next step is to file a complaint with the Washington State Attorney Generals Office of Consumer Protection. I have spent a lot of time getting nowhere with Lowe's and I suspect that there are a lot of other consumers with the same problem. It's too small for a lawyer, but who knows, there may be a class action potential.

I have the Smooth-Star fiberglass door as my front entrance door. It was bought and installed eight years ago. The bottom of the hinge side rotted through. Therma-Tru sells their doors at Lowe's. I called Therma-Tru and they sent a rep from Reeb, their distributor at Lowe's. His job was to find any reason why they couldn't honor their warranty. He gave an obscure reason for why Therma-Tru would not cover the warranty. A call to the customer service department of Therma-Tru was unsuccessful. Here I am, with a thousand-dollar door that rotted. The door edges were painted every two years and yet it rotted. Their twenty-year warranty isn't worth the paper it's written on. The door is sold at Lowe's. Don't waste your money.

On the recommendation of a Lowe's associate (because the store did not have the unit we wanted in stock), we ordered a Whirlpool counter depth refrigerator from Lowes.com. When the store delivered it, it looked like a reject from a scratch and dent store. It was badly dented on the side and both doors, filthy, and unprotected by any packaging or box. We sent it back to be replaced. The day before the new one was to be delivered, we were informed that it was back ordered and would not be available for two months. We canceled the order and the Lowe's associate informed us that because we ordered it online, they would not issue a credit to our credit card but would only provide us with an "in-store" credit.

By not crediting our credit card for the charge amount, Lowe's has effectively stolen $1,300 from our bank account. They are forcing us to buy a more expensive "in-store" unit, a unit that we do not want, or forcing us to spend more money to buy a unit from another company. This is at best unethical and at worst, possibly, a violation of Federal laws governing interstate commerce and credit.

I purchased 6 appliances in which 3 have failed/broken in less then 6 months. I got no help but just the runaround from both the manufacturer and from the point of purchase in this case, Lowe's Home Improvement. Nobody claims responsibility and getting the appliances fixed is turning out harder than it should.

I informed them that I will seek legal counsel and contact Channel 3 on your side to state my complaints based on failure from both manufacturer and retailer to help me resolve these issues and inconveniences, as well as recoup monies lost in down time and inconveniences.

I wanted to buy a heater, SKU # 140997. The heater does not come with the timer, thermostat and heat shield. They must be purchased separately, but as of this date Lowe's does not have any of these items. They said it is a new item and they "guessed" that these optional parts would be coming to their store. What good is this heater without a thermostat? Come on Lowe's........get with the program.

I did not buy the heater and will not until, and if, these optional parts are available. Gene

I went to Lowe's on last night and got some waterproof sheet rock and other supplies. The sign was on a board in the front of the waterproof sheet rock that stated $7.25. The number was given to by the gentleman who was with me and will be picking this on 9/22. The young lady was at the register to ring the items. I didn't know that wasn't the right price. The gentleman came back to pick it up. The young lady said that she had the wrong one. The manager came and his name is James. I spoke with him and he said that he could not give it to me because it was the wrong one. He set the phone down while I was talking to him. The gentleman said that he just walked away and left him standing there while he was talking. James said that he couldn't tell if they would change the sign or not. I said that I think that's all I have to do.

I turned the light bulb on in the kitchen and it began to smoke with strange smell. I turned it off and replaced it with a regular bulb. The one that smoked was a Helican 26w. This is a fire hazard, I would assume.

On 12 Jun 10, I bought a washer from Lowe's. Last night, the switch that controls the settings on the washer went out, just after the one year warranty expires. Now, the repairman tells me that it will cost $200.00 to fix it and it will be a week before he could get the parts. So, it will not only cost me to fix it, but I have to drag my clothes to the laundry mat to wash them. The model number is wtw57esvw1 and the serial number is cy4340579. I am very disappointed in this product and I will not purchase another of these. Your product should last longer than this. I will be informing my family and friends not to purchase these products as I don't have money to waste on appliances that break so quickly.

After owning this mower for 3 months, the carburetor bladder collapsed, as to not allowing fuels into the carburetor, so it was unusable. Country garden repaired it, saying that they only see that kind of problem on older engines. The engine was covered by Briggs and Stratton.

Three weeks later, the blade seized up and had to be forced to turn once again, a problem for older mowers. I fixed this one myself. It is my opinion that Bolens buys reconditioned mowers and engines to sell as new. It is awful.

My lawn mower MOD#12AF5690711, SER# 1E264K10569 blew a piston rod and blew a 6.25-inch hole on the right side of the engine housing, just below the pull start housing and aft of the carb.

The equipment was properly serviced and engine oil was filled. During the operation, there was a loud bang and a cloud of burning oil.

I bought a $2,000 washer and dryer. I have had them for two months and the lettering on the settings is already wearing off. In a month, I probably won't be able to see what is hot, cold, heavy, or delicate! This is supposed to be a high-end washer and dryer and it can't take a little "shout" getting on it? Come on, my mom's had hers for 20 years and you can still read it.

I ordered two security screen doors to fit. The contractor installed one door adequately and took a long lunch. He then installed the second door, leaving it unable to open. We were unable to get out of the house through that door. A second contractor came out and he cut the top of the metal door off so the door would open. Lowe's refuses to replace the door with an equal or better door, let alone consider the amount of my PTO and personal time spent trying to get Lowe's to not only honor their contract, but also to honor the warranty. I do not have the tools to remove this shabby ripped up door which has depreciated the value of my home. I suspect that they damaged the door frame too.

I asked for 2qt oleander on sale, 4 for $10.00. I first got a lady in gray uniform who "does not handle that", I referred to associate in red who had trouble contacting whomever. She then just hang up the phone and said she could not answer any questions. I showed her the ad. Prior to this, the people in line appeared to have several 2qt oleanders they were purchasing. I could not see the price. I was told earlier by an associate, by pointing there were some back there. I'm disappointed that no one could read the ad or get assistance at a higher level. We left the store minus the oleanders and plant bag. I looked at bougainvillea but was so irritated. By then, it was time to leave the store. I am sure the lack of service would be the same. I called my supervisor in the past for help.

After ordering a double French door from Martinsburg, WV Lowes on Saturday (27 Aug 11) and finding out that the delivery of this would cost $75 (we're two miles from the store in local delivery area). they arranged a delivery for the next day in the morning as the sale was rung up.

After contacting Lowes, they changed the delivery for the next day morning, then delivered a door with ripped weatherstripping and severely misaligned door frame, of which we rejected delivery.

Now, we just got back in late last night (3 Sept 11) from out of town (we came back because there was supposed to be an early morning delivery) and we found a message left yesterday for a late afternoon delivery today. Someone just called our home and we couldn't make out what they were saying, as the speech was unintelligible. This is not what we paid for.

The thermocouple quit. This is the third time. The original lasted the longest. This most recent only lasted from 7-20-2011 until today, 8-27-2011.

We went to Lowe's to purchase fencing and decided to confide in them to install the fence. It was installed Nov. 2009 in the wrong location. I just found that out nine days ago when an Asheville Zoning Officer came to visit our home.

I decided to call Lowe's since they guarantee their install 100%. I spoke with Jonathan and explained what happened. He reassured me that they would take care of it and told me to call Eric. I called Eric and he said that Jonathan had to give him the go ahead. So there was some back and forth and finally Jonathan told me that the contractors would come out to my home.

David the contractor came out to look at the fence and then asked me if I was going to pay him. I redirected him to Lowe's. Then they left a message with Lowe's and left. I called up Jonathan again and told him what happened and he said he would try to figure things out and he would help me. I told him that I am not a contractor and do not know the Asheville zoning laws because I don't install fences for a living. He said that I was right, the contractor should know the law. He then asked me if I was willing to have them cut the posts and reinstall them. That would cost Lowe's $150. If they had to dig them up, then it would be $500. I told him that I did not want the posts cut because they have to be in the ground about 2-1/2 feet and my fence wouldn't be six-feet. He said he would get back to me.

Since he didn't call back, my husband went to the store. He said that he wasn't able to pay for the labor and gave us concrete and 12 posts with three caps. He told him he has to get the other 12 posts from another store location. That wasn't satisfactory to me. We are still paying for the fence and now will have to pay to get it reinstalled because the contractor did not know the zoning laws. I am extremely dissatisfied.

The website states 25% off on all ceiling tiles. When you go to the website, there is no 25% off info anywhere. I called Lowe's customer service center about what the website sells and was told that it was not a Lowe's offer even though it was their website. This is why I never go to Lowe's. They bait you on their website with false information then denies the offer.

It was later in the evening on June the 8th, 2011 when my wife and I were shopping for plants at a Lowe's home improvement store. We had been in the store for about ten minutes when my wife tripped over an unattended fork lift that was left on the end of an aisle in the garden center. The fork lift had no operator that we could see and had been left with the forks about 4 to 5 inches above the ground oriented towards the end of the aisle. Being that it was the evening time and the light was low, my wife did not notice that the equipment had been stored improperly.

Her foot swelled immediately looking as though a golf ball was beneath the skin on top of her foot. I got the attention of the first employee I could find and requested to speak with a manager, but instead of helping us he jumped on the fork lift and moved it off of the sales floor. What seemed like ten minutes later a manager finally appeared and asked us to fill out an accident form which he did not have on hand and wasted another ten minutes to retrieve. By this time my wife is in a large amount of pain and I am getting impatient with the situation. I tell that manager that we are going to the hospital to get her foot looked at and he assured us that Lowe's has policy in place to handle these situations. I did indeed take my wife to the hospital and while there was told they do not take our insurance which is through the military.

I did not immediately see this as a problem feeling that Lowe's would have the integrity to compensate us for this incident. Later we were contacted by a Harrison Jones fro SRS who was unpleasant from day one. After two months of waiting to get any kind of information he informs me that Lowe's is not responsible and my wife should be more careful. This is unacceptable and I hope that no one else has to deal with terrible experience. As a result we are now responsible for approx. $2000.00 in emergency room bills for something that would not have happened if Lowe's employees would have followed OSHA standards.

On top of it all the person assigned to our claim could not have been any more rude or unhelpful about the whole situation. He treated us as if we were suing Lowe's for a huge sum of money when in reality all we wanted was Lowe's to pay the hospital bill. All said and done I have lost all respect for Lowe's as a company and have been greatly offended by the disrespect of the company they use to handle their claims.

I had installed an Owens Corning dimensional roof on my home on October of 2007. The roof looked great for about 3 and years. Then, on a calm spring day, no wind and about 68 degrees outside, the shingles started falling off my house. I have heard everything from defective installation to a storm must have done it. Now I know it's not a perfect world and I would have taken fault if the roof has had problems in the first couple of years but come on, 3 and years later? After inspection, I found that the shingle itself is coming apart.

I had contacted Owens Corning on May of 2011 and all the help I got was a promise to have paperwork sent out. I must replace this roof as more and more of it keeps falling off. I am really worried as I had installed 4 other Owens Corning roofs on with the same dimensional shingle (so far so good). I had followed the instructions on the package. In fact, I still have my template. I had made it 5-7/8 x 5-7/8, I don't know. I know I would probably have to eat the roof. What happened to Owens Corning's quality? I was one of their biggest fans until this. Thanks for listening.

I was in need of a French door { 5 Feet}; I went to Lowe's to purchase the door after searching it online, and I found out that shipping is for free. I tried to purchase it in Whiteville, but I was told that they could not get the door unless we paid the shipping. This was hard to believe since the website said free shipping. Well, I was very disappointed in the service I received, and I left the store. I do a lot of business in this store, and I will look for some other place to shop.

My wife and I were in Porters Neck, NC for an eye appointment, and a new Lowe's store was across the street. We approached the person at the door section; described what we were looking for, and he was very helpful. He found the door we needed. He contacted his store manager, and she resolved the problem immediately. So, I have my door, and I am very satisfied with the Lowe's store in Porters Neck, but I had to drive about 135 miles round trip to pick up the door. The people in Whiteville need to take lessons from these employees in Porters Neck store.

The plants I bought here either die or the rose bushes (all three of them) have a fungal disease after 24 hours of purchase. The plant lady said, "Oh that is common with the rain and humidity." I disagree. These rose bushes are supposed to be adapted to Florida conditions; resistant to these types of issues. She sold me an antifungal spray; the roses are still popping up with the diseased leaves. No more plants from Lowes ever. The pepper plant I bought three days ago is almost dead. What the ** is this? Bad business is what it is!

Thermocoupler goes out every six months and I have had four service calls for six years. I have to buy two thermocouplers at a time because I always know I will need a back-up. It is a lemon.

My children, ages 11 and 15, went with me to browse the outdoor section and look at possible indoor plants as well as new curtains. My son pointed out how pretty these "blue orchids" were. I stood for probably 20 minutes contemplating on whether or not to make the impromptu purchase; but then, my daughter pointed out the large yellow sign stating a limited time for only $16.97, clearly stating the reduction was on orchids. It did not indicate a color. For the record, purple is ordinarily my favorite color so if it was in fact stated violet orchids, I would have gladly taken the violet shade. This time, however, the blue seemed so pretty and so different. I went ahead and shopped outside, also picked up a bamboo and some paper plates. There were approximately a total of 45 shopping in the store.

At check out, I was told my total was $53 and something. Right away, I said, "Oh no. Something's wrong. It should be much less than that." The plates were $4.97, the bamboo was $9.98 and the orchids (temporarily reduced) should be $16.97. She, with a very heavy breath, picked up the courtesy phone and had to repeatedly call. About 5 minutes later, one man and one female showed up. She stated the issue; then immediately, the taller older man said "yeah. Those were on the reduced shelf." I thought 'oh well, very good'; but she said they would need to double-check. The 2 of them walked back and more than 10 minutes went by. Even the cashier made a joke about where the heck were they.

Finally, the shorter lady returns this time with a different man, a shorter black male. 'Okay, why are there 4 people required to do this?,' I thought but whatever -- maybe he was in-charge of signing or something -- planagram person; no clue. They returned to say, "we can't find the sign anywhere." I asked if they would like me to go back there with them and 'yes'. So, I left my kids at the register; I went with her. Voila! Not only was the sign on another shelf; the entire section looked like it had been rearranged. When I was looking, the colors were all intermingled. This time the double isle was separated -- purple on one and white on the other -- and the sphere shape at the end, where the discount sign was, is where all half a dozen blue orchids were. I said, "This is crazy. This looks completely different."

I asked if someone had maybe recently changed a planagram or possibly straightened up this area in the past hour and she said it would have been her but she had been on lunch break. I saw this taller guy again and he said he remembered, "Some girl. That's the girl I was telling you about yesterday. She mixed them all up." They talked; and she made a 3rd call. And he said, "Give it to her, discounted." For all the trouble, he was the only helpful and non-agitated person, in my opinion. She said that it would cut it as the sign I claimed to have been there was overly discounted. I said, "Well, what could you do?" She said half-off. I said, "Sure, that's fine. I don't want to get anyone in trouble." and thanked them both for their trouble. That's when the real bad part started.

The lady who said she was on lunch had to get an authorization code. She goes to behind the register and another lady is now talking to her about this. This lady comes up to me and quickly, with major condemnation points to the sale sign on the white pot, and says, "All our discounted items are clearly marked." I said, "Okay. Well, this particular one was on a shelf with a sign that said 'orchids reduced'." I explained that none of them had their own sign. She said she didn't care and there will be no mark down. I explained I had already been told 3 times, out of consideration of the trouble and there was a clear issue that they would, as a courtesy, reduce this one. She said 'no'. I tried explaining again and she interrupted me and I reiterated that even though I had, in fact, told by 3 people who I was going to have this piece reduced now, she -- who couldn't even answer her phone for the last 30 minutes we were dealing with this -- was going to go back on their word.

I said, "Can you move your hair so I can see your name tag?" She moved it. Her name was either Lisa or Litha. She said she was the only manager there I could talk to and I thanked her for her time. I did not buy a thing there that day, or from now on. I should mention that if this isn't taken care of in any way, I personally believe in word of mouth. Reputation is a lot. I am a senior sales assistant ranked #2 last year in all of our corporation and this type of behavior should never ever be used as exemplary. She demonstrated nothing but discontent and showed the other employees to not even bother to hear the story in full. She came in at the last minute and didn't have the full understanding of the situation and made a hasty judgement call. I will be telling all of my future clients I help how I was treated; and trust me, that is a lot.

On July 1, we bought some things and used our debit card to pay for it. The clerk said that it did not go through and that I should swipe my card again. She said that it went thru this time and gave me my receipt. On July 2, I checked my bank balance and saw that the charges were listed twice on cleared transactions.

I called Lowe's and she told me that they could not see anything listed twice but would call the company that sends the charges out to the banks for clearing. They confirmed that it did not show that they sent out two charges. I called my bank and they told me that they would have gotten two charges from Lowe's or it would not be deducted from my account.

We purchased a side by side refigerator with bottom freezer three years ago. Since the time we bought it we have need repairs three times. One of the drawers broke 3 times when we finally just took it out. In addition, the freezing unit freezing frequently and after paying to have it fixed we just take the blow drawer and thaw it ourselves now. The "fast" ice function has never worked. Now our icemaker has stopped working all together.

I bought a troybuilt tiller barley one year ago. I used it for three months last season small garden. I went to use it two weeks ago and had to use starter fluid to get it started. It finally stayed running long enough to till part of my garden. Yesterday I went to use it, I had to do the same thing to start it. It ran for 3 minutes and quit. I tried to start it again and the pull rope broke. I paid to much money for this cheap made China product. 208cc. Please help me get this refunded or sue for damages. They sold a lot of these and a class action lawsuit may be the way to go.

I purchased three items on 29 April 2011, three registers would not accept my debit card, which is only a debit. Now your so called experienced workers said I was forced to put under credit. "No, no" my veterans lawyer told me. On 30 April, I returned three items for one weed trimmer burnt out and cushions I bought did not fit. The return so called worker said it would be credited to my account 2 to 3 business days. No. Called at least five times along with my bank and was told three different answers of time frame. Your dept. store, Lowes, would not help any more and hung up. I am a disabled combat war vet. and the vet, ass. Is not pleased and are proceeding with posting this with vets and active duty personnel. I want an answer and the truth, not some half excuse from inexperienced personnel.

We purchased a Perfect Flame five-burner grill from Lowe's in June, 2006. We have already replaced two of the burners. Now, all of the burners need to be replaced along with the tents covering them. Is there a warranty on them? I need to know as soon as possible!

I am an average consumer and visit your store often. Today, when I tried to purchase some plants that were marked 50% off, I was told that I couldn't use my Lowes credit card and get the discount and that I would have to pay case. Why can't I get the discount and charge it to my Lowes card?

First, over the last 6 months, we have purchased over 4,000 dollars of products from Lowes-Idaho Falls. Service has been great, except on Sat. the 23rd. I was installing an overhead light. There were no instructions in the box. I could not get the light cover to separate from the base ring (ceiling mount). I called Lowes, Idaho Falls, and asked. I believe the man's name was "Bill", if he would check an identical product box for instructions on how to separate the fixture. He told me he was too busy and I would have to drive the 20 miles to check it myself.

The drywall went up beautiful, but after awhile, I started to smell a bad odor that went over the house. After looking into the matter, I found that the drywall had damage all my insulation, cause my wire and metal fixture to corrode and mess up my plumbing. It also started to peel and cause my ivory paint to fade on the wall.

My contractor said that the only way to fix it was to rip it all out and redo it. This made me so mad. To have to turn around and shed hard earn cash out again to have the problem fix made me so bad and upset. This was not cheap to do this again. There was a lot of work. To move out furiture and take all my picture off the wall, this took a physical hard ship on my back. I don't have money to waste like this and I want my money back, $5,000 dollars. Please tell me that you can help me.

I repeatedly tried to determine where my freaking washing machine was. Guess what, I got hung up on 5 different calls. I was not rude or abusive in any way. It really ticks me off when a "so-called" sales person(s) hangs the ** phone up on me. All I wanted was a time when my washing machine might be delivered, I rather doubt that that would be a problem, wouldn't you think the same.

I expect an apology from the females that you employ at your store. I doubt that I will receive one, but at least let them know that you treat your customers with just a little respect instead of hanging up on them. For if that's the best you can do when hiring people, then you need to reevaluate your hiring practices.

You need to train your staff to be helpful and not so rude, that really got my goat. Have a nice day because I haven't had one.

This is not a complaint. There was no option for a good review. I have bought Drywall at Lowe's over the past 10 years and have never had any problems with it. My brother in law as well, he has remodeled 2 houses and built 1. I'm guessing the people who are saying it is bad, do not know how to install it correctly. If you could please forward or give this to the Lowe's company to let them know. There are people out there that like their products and will continue to shop at Lowe's. Thank You!

I entered lowest store code:** around 8:00pm and wanted to purchase a tank refill for my new grill. I purchased there and was told by the assistant manager, Luigi, who was very nasty, "I'm not going out there," to which I had to wait a long time for someone else to come up front to take care of me.I wasn't treated with respect at all. I want this complaint to go directly to corporate higher-ups. I should never be treated like that especially coming from a manager.

We bought a whole houseful (about 5,000 sq. ft.) of Mohawk Brazilian Cherry Engineered Hardwood from Lowe's. They also installed it. First of all, there are a few areas where the wood does not meet the wall or door jam, and so there is a gap. Worse though, shortly after moving in July 2009, we noticed the top layer of some boards lifting and color wearing off the sides of many boards, even in areas that we rarely touch. Another horrible problem is that the floor is very delicate and dents and scratches easily. We have 3 dogs, and even though I trim and file their nails once a week, they are making scratches. My husband was told by the salesman that this was the toughest floor out there and easy to maintain with a damp mop.

When I complained a year ago to Mohawk, they said that I had to make my complaint through the store. So, I contacted Lowe's, and their manager came out and inspected it and put in my complaint to Mohawk. They denied the claim, saying that it was our fault because we mopped with water and not the chemical cleaner that they had advised. This was the first time we heard that we were supposed to clean with their cleaner only. The installer left no instructions and we had been told to damp mop by the salesman.

Let me note that I use a microfiber mop wrung out to almost dry. So then, we got an FCITS certified inspector who found installation and manufacturing problems in addition to our dogs. Mohawk is currently not responding because they say they can't verify our inspector's credentials, even though I see he's the first one listed on the FCITS website for our area. We would never have bought a floor had we known that we couldn't have pets on or have to clean with chemicals or couldn't even have a normal life on for fear of scratching it.

I purchased lumber 3/11/2011 at the above location and did not receive a Veteran's discount. The last purchase, the clerk automatically gave me my discount.This is not the first time this happened. I am remodeling my house. I have spent a lot of money at Lowe's; also I am a Jimmy Johnson fan and support him and the Lowe's team.

I purchased a Samsung Refrigerator from Lowe's during a labor day sale in September of 2010. I didn't need all new appliances but to keep all my appliance the same, I purchased all new appliances to match. That said, my refrigerator doors were twisted and I had purchased the four-year replacement warranty from Lowe's for all the appliances. Well they sent a repairman twice who took pictures to send to Samsung because he had never seen that problem before.

Samsung agreed that it was defective and told us they would send a credit to Lowe's and Lowe's would call us to replace it. Well Lowe's called and said they no longer sell that model and the model that took it place was more expensive and I would have to pay the difference. The sales lady was very nice and when I complained it is not my fault they no longer have that model and why should I pay more? She said I could wait a few days and they were going to be having a 20% sale and I could buy the smaller model to save money. I promptly thanked her and called Lowe's headquarters and they took my complaint and said someone would get back to me from the store. The manager, Robert **, was of no help. I was told I would have to come in and pay for a whole new refrigerator and they would take an additional 10% off and it was going to cost me an additional $391 and they would not credit the old one until the, got it back in the store.

I called Samsung CS to complain and they said it was up to the the distributor, which is Lowe's. They said they were out of it since they had already credited Lowe's for the product. I then called Lowe's back to discuss with them that I just wanted a comparable refrigerator for the same price I spent. It was not my fault I bought the first one on sale and it was not my fault that the first one was defective. I asked if they would just give me the new model that took the place of the one I had bought only a few months before. Actually, the repair record started a month after I bought all four pieces. I was told the model that took its place was more expensive and was again told to buy the smaller one. I should not have to downgrade when it was a defect that was beyond my control.

I also asked the manager Jason ** at that time if I could then return all four pieces (microwave, dishwasher, stove and refrigerator) and I would pick out a different brand that was not as expensive. Of course I was told no, it was past the return date. So again I was stuck with having to buy a different and cheaper brand, buy a smaller refrigerator or get a refund and not have a refrigerator.

None of those options were acceptable. My whole complaint is that the company, even though the product was defective, penalized me by charging me more for the replacement even though it was not under my control that they no longer had the model I bought from them. I was told when I bought the warranty that if anything went wrong and it could not be fixed, they would replace it with a new model. I was not told that I would either have to pay more money or downgrade. I just wanted to have the same size and brand. I was not asking for anything more than that. So I feel that I was bullied into having to pay the difference in order to get the same exact product which is what happened since it is the same, just the new model number.

The store responded to the BBB and then they called me to offer me the warranty for free. I called them back and then they never returned my call. The BBB has closed it administratively since nothing was being done by Lowe's. They offered me something and then didn't follow up on it. So I got nothing but a larger bill.

In June of 2010, we replaced our bathroom shower. Everything that had something to do with this was purchased at your Lowes store. On 2-23-2011, the shower handle broke; thus, we had no way to turn on the shower. Since we needed the shower fixed then, we had the man who installed the shower for us go to your store to see if he could get a new one, and since it was only 8 months old, at no cost. Your store would not do that. We had to purchase a new one, and he suggested we contact the manufacturer, Danco, which I did, who referred me back to Lowes. This is a minor thing, and it cost of only $22.65, but since we are very good customers of that store, I do not feel I should have to purchase a new one. Please, advise how I can get a refund. Thank you, Dick **.

I purchased a Whirlpool Gold Quiet Partner III dishwasher and a Whirlpool Gold French door refrigerator. The floor display for the dishwasher did not have a manual. I specifically requested that manuals be sent with my machine. When it arrived, the dishwasher was covered with an open-end box (not original to my dishwasher).

There was neither a user's manual nor an installation manual. I was assured that an installation manual would arrive on Tuesday. It did not. I called and was told it was in the mail. When the user's manual came there was no installation manual. Finally, I managed to locate one on the internet under multiple design. That is not all - there were missing parts; specifically the pieces to attach my dishwasher to the countertop in order to prevent tilting. I must say that I will neither purchase another appliance from Lowe's nor will I recommend to my friends that they purchase from Lowe's.

My 15w GE Helical Spiral light bulbs burn out extremely fast (40-60 hrs). There's no burning or smoking, it just quit working. I used it in ceiling fan with attached 3 light fixture. I am on my 3rd set of GE Helical 60w bulbs in less than a year.

We bought an oven stove as well as other appliances from Lowe's back in 2008. We also purchased the extended service plan. The oven never worked properly from the start. It heats up sometimes, other times it will only heat to 160 degrees. It's been so frustrating dealing with Lowe's service department. They would send out untrained workers who would say things like, "maybe you are not turning it on right." They sent out a new crew after five times in one year by the first one who (I hope) has found a problem that will finally fix my oven so I can cook. I don't know yet as it will take at least a week to just get the part and then I must set yet another appointment. I have been without an oven for a year now and Lowe's will not take it back as their untrained workers cannot fix the right problem, only the wrong things.

I brought in a microwave oven to exchange for a different color. The clerk credited the card used to buy the oven after I advised her that I didn't have the card that this was purchased. I was not able to return it because she handled this the incorrect way. The clerk was stupid and the manager of the store was even worse. Now, I don't have a micro oven to use and the card holder is out-of-town and unable to contact at this time.

I purchased a Whirlpool Water Heater in June 2008. The water heater pilot gas valve has been replaced twice and the cost of the service call was $148. Although it has a 9-year warranty, after the first year, labor is not included. We have been guaranteed the problem will persist. To allow a company to continue to sell a defective product as such should be deemed illegal. Where is the protection for the consumer?

I bought a Frigidaire refrigerator on October 16, 2010. The freezer is not operating properly. The Lowe's installer set it for zero degrees and it is presently at 25 degrees according to the thermometer in the freezer. I called Lowe's several weeks ago and the thermostat was replaced. The same problem continues. I called Frigidaire. I told them that I turn my home thermostat down to 50 degrees when I'm not home. The customer service person admitted this is a problem. She pointed out in the customer pamphlet, "All about the Use & Care of your Refrigerator" which I have in front me:

Caution: Do not install the refrigerator where the temperature will drop below 55 degrees F or rise above 110 degree F. The compressor will not be able to maintain proper temperatures inside the refrigerator.

I asked the customer service why we aren't told when we buy the unit that this is a problem. Knowing this after the purchase is too late. She didn't have an answer. I asked to have a supervisor call me. No return call has been received. 55 degrees is not cold. There are many people who go on vacation, have a unit in their basement or garage, or simply turn down their thermostat and have this problem and have no idea what is causing the freezer to malfunction. I called Lowe's about this twice this week. I have received good customer service in the past, but they were not aware that below 55 degrees is a problem. I read the above statement out of the manual to them.

Frigidaire said that I would have to buy a Garage Refrigerator Heater Kit for $20.67. I told Frigidaire and Lowe's that I'm not buying this kit or installing it while the refrigerator is under warranty. I should have been told up front that this is a potential problem. I would have either not purchased the unit or understood that this part had to be installed.

We have a classic Misrepresentation by Omission. This has to be a common problem for consumers and it isn't discovered until the unit is brought home and the freezer is malfunctioning. Lowe's is not upholding their responsibility to inform the consumer. I believe no one is contacting me because they realize that this is a potential huge problem.

We bought a dishwasher from Lowe's along with a 5-year extended warranty. We have had to call them 3 times to fix the machine 3 times. First time, it wasn't pumping water into it. The second time because it wouldn't stop pumping water and it flooded the kitchen. The third time was because the first time my wife tried to use it after they fix it, the water stopped pumping and smoke started coming out of the machine.

I went to Lowe's to ask them if they would replace the unit since this was the third time we had to have the machine fixed for the same reason. They said it's not their problem and that the warranty company would have to declare the machine unrepairable. We have not been able to use this machine for almost 3 months. We would like to have a dishwasher. The unit is 2 years old.

I was divorced, moved back into my house, remodeled all eight rooms. I lived there while remodeling then suddenly I started having seizures (white matter disease of the brain, strokes, headaches, etc.). My doctor was puzzled. I eventually moved out of the house (because of the smell).

Then last month, I was taking some paint I had bought at Lowes back to the store. They asked for my phone number. Not listed under my new number, I had to remember the number of my old phone. That's how I found out about the Drywall Settlement!

If for some reason I couldn't remember the phone number, I would have never known about this class action. It was printed out on my receipt! Now I have missed the exclusion date but am filing a claim.

I purchased a Whirlpool (Model: FG1s5040T3NOV) 50 gal. gas water heater. It is about five years old and now it is not working. I bought it from Lowe's in Brooklyn. As a result, I had to buy a new one that costs about $500.00.

I ordered 17 Pella Windows from Lowe's located at Augusta, Maine. The project specialist, James *** came to my home and did the preliminary measurement for the window sizes. Within a week, the installer came to my home and did the final measurements. James gave me an install quote of $101.69 per window. Keep in mind that Lowe's advertises the install cost at $99.00. In any event, I told him to go ahead and order the windows. He came to my home and brought the papers for me to sign. This is where I missed the boat.

At the time I was placing a new floor in my family room and was preoccupied, I signed the agreement. The next day, I was reviewing the cost and the installation cost was now $178.38 per window. I called Jim and he told me that the increase was due to the level of trim around the windows and the installer said that it would be time-consuming and would take two and half days to complete the project. Well as usual, Lowe's screws up again. The order, I was told was placed on October 6th 2010. Lowe's messed up and the order was not placed until seven days later. Then, I got a call from the installer informing me that he will not be able to install the windows until November 29th 2010 due to his workload. I called Lowe's and talked with Janet in install and informed her that this was not acceptable because I did not want to be installing windows when the snow was flying.

Lowe's fortunately had another installer which was located in my home town and Janet made arrangements for the windows to be installed in a reasonable manner. I received a call from Janet and she asked if it was okay with me for the replacement installer to install the windows on Sunday. I said no problem. The installer did an excellent job!

About 3 years back, I bought 2 of your golf ball flusher toilets. I installed and one of them has worked great but the other, which is less used has given me fits. About 3 months after I installed, it started leaking water out the flush valve. I guess that's what you call it causing water to run every 45 seconds. I called American standard and they sent me a large gasket seal that lasted about 6 months and started leaking again. I called again and this time, they sent out a totally different type valve. I installed it and in about 6 months, it started leaking. I have tried calling but the phone is always busy 24/7. I must turn water supply valve off now due to it running water every 30 seconds. This valve is the one that raises up to flush toilet. I need help if anyone will call me at above number or can send me a number that someone will answer. The number I have is 732-980-3078 but it is always busy. If I can't get any help with this problem, I will be forced to take other measures to correct the problem and it won't be any American standard product in my apartments I build.

Bought a dryer on 1/27/10. Broke on 12/13/10. Extended warranty service came with not tools or parts. Said it would be 3 weeks to wait for parts. Complained to Lowes' manager. They sent another company service provider. Once again, parts need to be ordered. Service said, dryer is defective. Need to wait 1 more week for parts. No compensation by company for 4 weeks of lugging dryer clothes to the laundromat or payment for dryer use. No reimbursement or extra time given to the warranty. Never buy Lowes again. Service warranty is a joke.

I bought a gas hot water heater from Lowes on September 2008 with model number ****, product number ****, serial number ****. As much as you pay for them, they should last longer than 2 years.

I placed an order at Lowes.com for home delivery for a washer and dryer. They had called me to notify me that they will deliver my order. I asked them if I got to be here when they come because I had to go to work. Well, they came over but did not deliver my order because I was not home. But there is somebody home, an adult that will sign for the delivery. They insist that I need to be home. "I would stay home if I don't have work," I told them. I can't miss any day at work so they would not deliver my order, which I already paid in full. I don't know what to do. I don't want to lose my job. They wanted me to miss my work so I can sign for my order, which is not a problem if I didn't have to go to work.

I am an unemployed kitchen and bath designer with 13 years of experience. I have been unemployed for almost two years. Within this time I have replied to ten different "cabinet Specialist's" jobs at Lowe's. Every time, I received a reply stating "we are pursuing other applicants". Are you kidding me? With the experience I have, Lowe's would be very lucky to have me. I am not at all a braggart or prima donna, I just know a lot about the kitchen cabinet business. I understand there might be over a hundred applicants but I can promise that there are only maybe 10 with the experience and knowledge I have. There is nothing negative in my past that would reflect anything negative.

I finally called the last store that advertised for this position to see if there was something I could do differently in order to get even an interview! The Hampstead, NC store manager Andy, gave me the name of the Human Resource manager Tamara. I called her once a day for a whole week. I left my name and number. Each time I called, she was either "out of the store" or unavailable". To this date, I have still not had any contact with anybody. Lastly, I would like to add that while I'm sure the people they have hired are good people, I have talked to some of them acting as a prospective customer. There is no way I shouldn't have been hired instead of most of them.

I bought a refrigerator online from them. They delivered it and all was great till six and a half months. The refrigerator started to smell of freon. I called them to tell them of the problem. They gave me their service number to call in North Carolina. This is where the problem began. They scheduled service with one of their providers. I waited over two weeks for them to come only to find out that their provider did not cover my area. Okay, I'll try again, I thought. I repeatedly called them back sometimes for an hour and a half, waited, being put on hold many times as they tried to appear as if they were going to do something.

They said they would call me back and never did. This went on for almost a month and nothing has happened at all. I'm now dealing directly with the manufacturer and they are way more professional about resolving the problem. I wish Lowe's service people would have just been truthful and said "we are not going to help you at all, you're on your own." This would have saved me lots of heartache, and headache.

On 08-20-10, I purchased 11 window blinds for a price of $959.89 which included labor costs for inspection, measurement and installation. The problem is that one of the blinds is of another shade, colors do not match. It was not immediately noticed when cursory inspection was made after installation. Specifically when installed in single window rooms, however, when matched together, the different color is obvious. Three windows face the front of house and from the outside the different colors stand out and certainly not a very good sight for a new house.

The problem with Lowe's at this location according to management is that this is not a problem, that the blinds were correctly installed even though they are different color shades. Therefore, they refuse to take any action. I'm supposed to dismantle the blind and bring it to the store so they can decide what to do at whose cost. I paid Lowe's for all the installation costs due to age constraints (85 years) which prohibits me from climbing ladders and other efforts required to dismantle blinds and bring them in for their inspection and determination.

I am having a hard time with this warranty. Since October 15, 2010, I have been without a microwave because Lowes Warranty has been giving me the run around. Here we are, December 1, and I still have not received my gift card so I can replace my microwave. They had to wait 30 days to send this to the resolution department, wait another 5 to 10 days to hear back then they will say, "Ok, we will send out a gift card. It has been 3 weeks now. First, I was told that it was sent out the week before then I called back in a week. A guy tells me that it looks like it just went out the day before I give it a week. I confirmed my address with him and the girl before him, he says wait another week so another week goes by and nothing.

I called back in a week, a girl tells me that it was sent to the wrong address and they got it back and said it will be another 10 to 15 days which is **** because I confirmed my address, twice. I don't know what's up with these people but they are full of ****. I can't go out and buy another microwave until I get my gift card for the replacement of my old one. They couldn't find a part to then they said it had to come from the manufacturer then it was back logged then they get the part, the guy put this part in and something else. He said that they will be back in a couple days. It's just been one **** headache. I have 4 children and this has really been an inconvenience.

Bought a Whirlpool Water heater Model number BFG1F4034T3NOV and the thermocouple is out, just like all the other complaints.

My Fisher & Paykel washer is broke after only 2 and a half years. I am told pump is gone. Repair is about $250. I was told at time of purchase that this machine was very dependable and would be very happy with it. What a joke.

I purchased a Troy Bilt model 860 Lawn mower. After the 1st season, the self propulsion broke and was repaired at a local repair shop. Guess what happened at the end of season two? There was no self propulsion. This is a $400 lawn mower. I took it apart thinking it was the belt but I think it's something else. Twice it was broken in the first two years. There should be a recall on this. I looked online and see many others with this problem.

You can put it on towel and it shuts off after a few minutes and they are really wet. When they do dry, some washes cloths and are not completely dry. The permanent press has the same problem as does the normal cycle. The store must have known about all of these problems. I can not believe that Electolux and Frigidaire make these.

I have a Frigidaire freezer that is 30 years old and I have also had 5 Electrolux cleaners that have been really great. The Lowe's salesman only showed us one washer and one dryer. They also sold me an extended warranty from Lowe's, which we thought was from Frigidaire. They really take advantage of the elderly. Now what do I do? I am really stuck with these and they were purchased April 24, 2010. I would just like to take them and drop them in the middle of Lowe's and warn all of the other consumers.

I bought a defective counter-top stove. Had it three days. The glass can not be cleaned. Inside the glass is like someone put water in black oil all over stove top. I have been on phone two hours for three days and can't get any help from Lowe's. I am on oxygen 24/7 and they want me to take the stove out and bring it to the store for replacement and then pay someone else to remove and put in new one with no guarantees the next one is not going to be just like the last one. Lowe's has terrible customer service. Their employees are very untrained and stupid.

I went in to do Comparison Shopping on Saturday, 11/20/2010, approximately 08:30 am after getting off work. I asked a cashier if Lowe's still accepted Comparison Shopping and manufacturer coupons and was told yes. I picked up 6 Glade oil scented twin refills that CVS had on sale for $4.00 (same product) and I had $1.00 off coupon when purchased 2. I went to pay for them at different cashiers because the one I asked had a line backed up. The cashier accepted the Comparison, but would not let me use my $1.00 off coupons when I purchased 2 twin packs. She turned to the man sitting down at front office and said I could not use both. By this time, a line was behind me. I was very disappointed and embarrassed. I am a valuable customer and have an active account and spent thousands of dollars at Lowe's.

I had to return some tape I purchased and wrote a check and receive Lowe's card for $20.00 because the time had only been 4 days and I was going to spend the card amount. I have never been treated this way at Walmart. They accept Comparison Shopping with manufacturer coupons. I went to Walmart and had no trouble. My experience at Lowe's in Fultondale, AL was very poor. I will pay off my existing account and probably not do anymore shopping with them. You have my permission to look up my account and see how much we have used Lowe's in the past. We also use our military discount with our purchases, but I didn't try to use it that Saturday. Thanks.

We bought two (2) BFG1h4040t3nov whirlpool water heaters from Lowes. One of the two is having issue with Pilot light going out. We can also smell gas. We called the service warranty of Lowes. It took them close to a week to send someone to look at it. The Lowes warranty contractor was tried to sell us other services but we refused and just wanted our water heater running again. He said he also smell gas and somehow switched started the pilot light. The water came hot for a day. And now the water is coming cold again. It seems the pilot is off again. We are loyal Lowes customers and they sell our family defective junk products like this. Our old GE water heater never had a problem for close to 20 years and while Lowes whirlpool are breaking down in two years.

Washer has begun vibrating, so much so, that it cracked the casing on the upper right hand side. I cannot afford to have a service man come in to rebalance it because I am out of work. The washer has never been moved since its installation on Aug. 26, 2005, and I don't understand why it should suddenly become out of balance. If anything, my family has grown and moved out since its purchase and is being used less and for smaller loads in the last 18 months.

I have had to have the dryer drum replaced twice since I purchased the duo because the drum cracked. The first time it was under warranty, but the second time, it was 13 months old and no longer warrantied. Maytag did, however, honor their warranty and gave me another replacement free of charge. At this time, I am unemployed and I lost my husband last Oct. I am under a great deal of stress due to financial difficulties and cannot afford a service call nor repair of this machine.

Why should it suddenly begin vibrating so terribly? I have been told that it is a common problem with front loading machines. I thought Maytag was more reliable that it has been.

Purchased 16 bags of ready MIX 80#, told cashier I wanted it loaded for me. I am an old man. As I said that 4 male employees heard me say it and all but took off running away. I waited for 30 minutes for someone to load the bags and instead was told by one of the run away that I had to move my truck, they would get to me when they could. They had more important people to load right now. Upon asking for my money to be returned, I was given the run around in hopes I would leave without it.

I then went back in store to see what was keeping employees so busy. I found out, women, all the workers I found were standing around female customers chatting. There were 3 to 4 employees around each female customer. These chats took anywhere from 15 minutes to 30 minutes. I then took my business to a local hardware store where I was treated like they wanted my business. I will tell this story far and wide to all my customers. Anytime I go in Lowes I have to do all my loading and unloading, workers have walked past and saw me struggling and kept walking. You have no workers in Lowes live oak only date hunters wanting a check for nothing.

I was at Lowes getting supplies with my family and I went and seen the plants because I am a plant lover. I seen they watered all the plants and pulled bad leaves off and left them on the counter, except these two dry plants which was wilted. I asked with plants in hand where is the water fountain and they directed me, I watered them put paper under them and went to customer service asked her, how much will you charge me to keep these from being thrown away. I watered them, I told her and I don't want them to be thrown away and killed. She said, 5.99 each. She said, I told her you was going to throw away. She said, "No." No, I will get that department to water them. I told her they watered all the rest, she said, "No, 5.99 or I'll put them on shelf."

I said, "Okay, well as long as they are taken care of and I went on my way shopping and I seen her give them to another employee and she was told to take them outside and throw them away. That is terrible treatment, I was lied to and she killed those plants when I would have paid but not 5.99 for dry plant they would've came out of it with care. I complained to practically all the employees and they said saying something won't help that this department would not do anything because she's in customer service.

That is appalling. She is a blond skinny but not sconny older woman, short hair, prissy acting, I didn't see no name tag on her. I told them all, I will take my business elsewhere if this is how Lowes treats customers. I was lied to my face and she wanted to make me pay 5.99 for plants she considered dead. What's that say she thinks about me.

So, what are you going to do about this behavior? I will not feel I can walk in there and trust no one anymore. I know I am only one person but they keep treating people like this, how many you want to lose.

I purchased a stainless steel refrigerator from Lowes and it was delivered by Lowes 10/28/10 with a dent. I called the store on 11/11/10 regarding the dent I discovered. They informed me they will deliver a new one on Sunday 11/14 between 8-noon. I waited all morning and finally called the store at 12:30pm to inform them the delivery team had not arrived. The delivery team finally arrived at 1pm but they brought another refrigerator with a worst dent than the one I originally had.

At first, they only switched the freezer door but the vacuum seal was weak and did not match the seal on the fridge door (this is a side by side fridge). I informed the delivery team I was not accepting a replacement door that had a weak seal. They said, they would switch the fridge and put the door, they removed back. In the process of moving my original fridge, they scratched and dented the fridge door which originally had no dent. I informed them the replacement fridge also had a dent to which their response was I already inspected it and said it was good. I told them I was not going to accept another dented door and now my original fridge looked worse.

In the process of returning my original fridge back to the kitchen, they scrapped my drywall with the dolly and edge of the fridge. My home was recently purchased and I had paid a significant amount of money to have a contractor paint it. The damage caused to my wall was upsetting. I was told to talk to the store manager Amy. I kept calling and being told she was out to lunch. Finally, around 3:30 pm Amy called back to say that they were going to send a new set of not dented doors. The delivery team arrived after 4:00pm. Meanwhile, I've been sitting at an empty home from 8 am till after 4 pm. I told Amy that I was inconvenienced and felt I should receive a discount because they made me wait all day for damaged product and they damaged my walls. It's been 2 days with no response about my wall damage.

On two occasions, the tractor ran away on a slight incline, a year or so apart between instances. On the first occasion, I seriously injured my leg and still have to wear a full leg stocking due to the injuries. The second occasion, yesterday, I suffered leg, chest, and deep cuts. The tractor was destroyed and the side of my woodshed.

Thank God my house is made of brick because it just turned the brick black and the screen on my back porch was all black. It scared me to death. Then all my guests showed up and the meat was completely burned up. The very same thing happened again this summer. I started thinking that something might be wrong with that grill. I have grilled my entire life and I have never had this happen. So I decided that I needed to move the grill away from the house before I really did burn it down.

Saturday, I put a chicken on the grill, now I always stay close to the grill when I'm cooking, I walked to the other side of the yard and then turned around and the darn grill was on fire again. It caught the entire chicken on fire. I decided to get on the internet and see what I could find out. I could not believe that other people are having the same problem with their grill catching on fire. After I have read this site, I will not use my grill again. Now I know for a fact that there is something wrong and it's not me. Even though it is fairly new, I'm taking it to the dump. If I thought it would do any good, I would call the company but after reading how they have responded to other people, I'm sure they would tell me about the same thing.

I purchased a Whirlpool Cabrio Automatic Washer with 6th Sense Technology, model WTW6800WW, October 31, 2009. My clothes always come out dirty. I have tried to use different cycles and they still come out dirty and I have notice that lots of my cloths have tiny little holes in them. After reading the complaints on this site I'm finding out that other people are having the same problems. I'm am very unhappy with this product. I will not buy another Whirlpool.

Whirlpool washer is giving F-51 code and will not work. Called Lowe's Home Improvement and whirlpool and they both said the same thing. No warranty after a year and that it would be on us to pay for any repairs.

I purchased a refrigerator on Nov, 4, and was promised delivery on November 11, by 3 in the afternoon. When I had not heard anything from the store I call them speaking with 4 different people. I was told that I was not on the delivery list and finally I was told that didn't even have the refrigerator in stock and no one can tell us why they sold it.

I went to Lowe's on 11/9/2010. They ran an ad 10% off for Servicemen and their families. My stepson is a Marine and my son is in the army in Afghanistan. We had documents stating that. The cashier and manager would not accept this; they said they required picture I.D. I have been to both bases and was never asked to get an ID. They take my license. Lowe's should get with the program. I was highly embarrassed. An ex-Lowe's customer

I went to Lowe's on November 9th 2010. They ran an ad - 10% off for servicemen and their families. My stepson is a marine and my son is in the army in Afghanistan and we had documents stating that. The cashier and manager would not accept this and said that they required picture ID. I have been to both bases and was never asked to get an ID; they take my license.

Lowe's should get with the program. I was highly embarrassed and as an ex-Lowe's customer, I lost 10% of a $100.00 purchase and pride.

I purchased my Troybilt snowblower in Jan 2010. The choke has to be turned half way for it to run smooth. I thought it might be a break in hing, so I left it go till fall 2010. I called my authorized Dealer to get it in for repair, and he told me that he has had this issue with several other customers and Troybilt is not covering the repair or replacement of the corroborator as they say something was in it. There are no adjustments on this carborator. So now I have to spend another $100.00 to get my new snow blower working. Just not right and very poor customer service. And they want us to continue to buy American when we don't stand behind our products?

We bought a Frigidaire about 2 years ago from Lowe's. They delivered it and set it up. The door to the refrigerator never shut right. We had to push on it to make sure that it shut. Otherwise it would run all the time. We tried to adjust it but finally called Lowe's and they did come out. It seemed okay for a few months but is doing it again. I called again and they told me that because of the length of time that we've had it, they wouldn't be able to do anything for us. We would have to call service. That would mean we would have to pay for a service call because we didn't purchase the extended warranty. We are very disappointed with the refrigerator and wish now that we had purchased a different name brand.

I went to look up my credit score and found Lowe's on it. I do not have a Lowe's credit card. My husband did. He went Chapter 13 and Lowe's was one of his cards that was discharged. Lowe's now is stating that it is a joint account so I am responsible for the balance. It is not true. I never signed for a Lowe's credit card. I need them to clear up this mistake.

I bought a high-end Maytag washer and dryer from Lowe's. The dryer needed an LP conversion kit. Lowe's appliance staff gave me the part # and told me I had to order it from their parts warehouse in the MidWest. I did.

When the installer came to my house a week later, he discovered the kit I was told to order was not the right one. The store had given me the incorrect part #. We got Lowe's parts division on the phone and they gave us the correct kit # and then proceeded to tell me I had to pay for the second kit, even though it was the store's mistake that caused the issue. More bad news--Shipping was 5 to 7 business days, and it was Friday. We asked if the new kit could be overnight shipped and were told no. Lowe's does not do overnight shipping of parts, one manager said.

Then one of the managers suggested the store check in the area for a kit rather than wait for it 5 to 7 days. The next day, he told us none were available. We found several on the internet that could be delivered in a day. Then another store manager told us if we bought the part from any place other Lowe's parts dept., it would invalidate the warranty. How convenient for Lowe's!

This made no sense, since Magtag holds the warranty, not Lowe's. We waited 23 days from the date of purchase of the washer and dryer until both were installed and working. I missed several days of work because Lowe's had scheduled installation and then canceled it. No manager accepted responsibility and got this done, and all we got was "we're sorry." Lowe's charged us $194 for this 23-day delivery/installation job.

I think they should refund that. They didn't deliver what they promised. Lowe's seems to have no regard for its customers once a product is sold. I even got the credit card bill for the Maytag set before it was up and running. What does this say about the company? Money first, customers second.

We have a Maytag side-by-side freezer. On the bottom is a $1400.00 refrigerator that has always had a problem with freezing in fridge area. But this week the compressor went out and the cost is $600.00 to fix and a week without the unit. I'm very unhappy with the company of Maytag. I lost food and money for the cost of repair.

I bought an AC/heat pump in July '07. It worked good that summer as well as first winter, then it just would just stop and you could still hear motor running. Since it was mounted in my window, I tried to get help from company only to be told, "Sorry, it is out of warranty." Then I tried to get them to explain why that I was told it had five years covered completely, only to be told I never was told that since it is only covered for 1 year of free parts and labor. They still give me same story and now I find out that this unit was made in early '06, so my warranty starts then, not when purchased.

I asked if there was any recalls, only to be told my unit was not covered anyway. Noboby has cared since the middle of '08 and told me I needed to go to the store and get a new unit, since parts and labor would be over the price of this unit. God, I hope not. I paid almost a 1000.00 dollars for it to get to use it for one season. Why or where is someone that can help us? I'm disabled and on fixed income. I can't afford a new unit.

December 2009, my husband and I bought a Samsung front loader and dryer from Lowe,s. We were informed by the sales person that this was the best front loader and if we had any problems with the warranty, she would personally have someone pick up the washer or dryer and exchange them with no questions asked.

On June 2010, I called about a foul odor coming from my washer and did not know what it was. My clothes smelled as though I was not washing them. Water was also accumulating and standing in the soap dispenser and after about 4 loads of wash, my clothes stayed drenched in water. I called and spoke to a sales person for appliances at Lowe's and he said I needed to buy some tablets and clean my washer every three months. The tablets were used and within 1 week, the odor was back.

I called Lowe's again and asked to speak to the manager. The sales person informed me the manager was not available and out to lunch. I shared my problem with him and he told me he did not know why the other sales person told me to use tablets when Clorox is better and this is what I should be using to remove the smell. He said to keep the door and rubber to the washer dry otherwise, mold would set in.

I did what he said and it did not work. The smell came back. I then called Lowe's and asked to speak to the main manager. I was informed he was not there and I could speak to the assistant manager instead. I spoke to her and she sounded as though she was put out with me and said she had people she needed to tend to and a code was called at the store and she needed to call me back.

Three hours later, she called and gave me a number to call a company to come service my washer. I called the company and left a message. The company called me back and informed me they could not fix my washer because I was out of their service area. A lady with this company gave me a different number and I was told to call it instead. I called the next day and an appointment was set. Two weeks later, on the appointment day, I received a call that said my appointment was canceled and I needed to look for another service company.

I called the main manager at Lowe's where I bought my washer and dryer and informed him about all the problems I was having with my washer. He informed me these problems were normal with Samsung front loaders and it was actually not a problem but the norm. He said I needed to clean my washer every month or every two weeks with Clorox or use the tablets in order for the smell to go away. He said the standing water in my soap dispenser was normal and the drenched clothes at every 4th load was the norm with Samsung washers. He said just spin the clothes again. The manager asked if he could call me back which he did and asked me some questions. He then said, "I will have the guys drop by and check out your washer when they are in the area." Never heard from him again and no one ever came to my home.

I called Lowe's main headquarters and the service rep. gave me a number to call for a service tech. When I called, the lady put me on hold came back and said, "We do not service Lowe's Samsung washers any longer and you need to call Lowe's and tell them to give you some other company to call." She said, "Do not let them tell you to call us back because we cannot help you." I finally looked on the internet and found a number to call the main headquarters for Lowe's. After speaking to 2 customer service reps about my problem, a case manager finally called me and said she was going to handle my case. She took down information and I stayed on the phone with her for about an hour or two. She then gave me a number to call and set up an appointment with another service tech. The appointment. was set. A few days later, the service tech calls me and says they cannot come due to the fact that they did not service my area. I called the case manager and she said she would handle it from there.

She scheduled an appointment with another service tech. The service tech called me a few days later and informed me I needed to set up another appointment date because they did not service my area on the date scheduled. I called the case manager and she set up an appointment with another service tech. A service tech came to my home as scheduled and said he thought I had a top loader. The information Lowe's faxed to him said my washer was a top loader.

He informed me he did not have any parts for a front loader and would have to order what he thought was the water pump causing all the problems. I was told the part would come in around the following week and he would come and repair my washer then. A lady called me and set up an appointment to repair my washer. The following week came and no one called or showed up. Second week on Tuesday, a service tech called and asked what was wrong with my washer and did my washer need any parts. He asked, "what parts does your washer need?" I said, the service tech said he thought it was the water pump but needed to talk to his boss to make sure and if this was the problem he would need to order the part through Samsung.

The second service tech informed me he was not going to be able to service my washer because the water pump had not been ordered. So the appointment once again was canceled. Five days later, I received a call from the company stating they had ordered my water pump and would have the part shipped to my home within 3 days. The service tech informed me the case manager helped them get a part through Samsung. I spoke to the case manager and informed her I was very tired of the run around. I said I wanted Lowe's to pick this washer up and either give me back my money or allow me to choose a top loader from another company. She said a request had been submitted to Samsung for return and the request was denied. She informed me Samsung needed to show so many completed service calls and the service tech would have to deem my washer unrepairable before any return would be allowed by Samsung.

The saga continues. Needless to say, my washer is still not fixed. The smell is still in my washer and on my clothes. My clothes stay wet after about the 4th load and the water still collects and stands in my soap dispenser.

My Whirlpool water heater with model number BFG1J404073NOV was purchased/Installed on 07/25/09 but failed on 10/25/10. Pilot won't stay lit. Independent licensed plumber stated on repair slip, "Can feel pilot holding coil is very weak. valve will need to be replaced." Parts should be covered under warranty from Whirlpool. Gas control valve needs to be replaced. While Whirlpool did give case number and said I could go up to Lowe's to get the part free, I am still extremely angry at having it fail 15 months to the day. Lousy "12-year warranty".

The cost to have the plumber come to diagnose and the cost to have him come back and repair, totaling $154.00, will not be covered. Considering what a nightmare dealing with Lowe's can be to get something done wrongly fixed. We'll see if I can truly get the part tonight so it can be installed as soon as the plumber is available again.

I finally received a dishwasher on the 19th of October 2010 that I bought and paid for on September 26, 2010. This was a little better than 3 weeks for a dishwasher to come from another store 40 miles away. Unbelievable!

When we needed an appliance, we used to go to Bernies. The washer and dryer we got was paid for, delivered and installed in 3 days. The stove was paid for. delivered and installed in 2 days. The oven range and microwave was shipped from the warehouse in 2 days and it was delivered and installed in 1 more day. It's a shame that they went out of business after all those years because their service to the customers was superb.

Although ** said we would be compensated for the delay because of stock damage and having to wait for the dishwasher, I have no offers of compensation as of this day. I'm very disappointed with the store and their approach (none) to this situation. I guess I will have to find a new supplier for my appliance needs in the future.

I am sick of people complaining about Lowe's. Did it ever occur to you that the store may be that ** good that the employees were so busy that sometimes, a customer may have to wait? Customers are not always right. We put our pants on the same way as the employees do, so quit whining. I have worked in retail before (not for Lowe's) and it is not an easy job dealing with people pissing and moaning all the time, reeking of stale cigarettes and just bad-mannered, lazy people. Grow up!

They are charging usurious fees of 22.99%, thanks to our ** president. We purchased a generator for our bus and had to return it 3 times while on vacation. Lowe's didn't give us a problem with the returns but they should check out their products before they sell them. We purchased a riding lawn mower and used it once and it blew up. Again, Lowe's gave us a new one but we had to return the old one.

We purchased 3 Frigidaire products from Lowe's and they are all **. Lowe's knows this but continues to sell Frigidaire products. They are taking advantage of the consumer. They know we don't have any money and we have to buy the cheapest product. They should test the products they sell first and quit giving us the run around. It ruined my credit and trust in the American dream.

Our Whirlpool dishwasher was working all right, but leaking. Upon calling a washer repairman, he said that our element had malfunctioned and burned a hole in the bottom of the inside drum (plastic). We have stopped using the dishwasher, but do not know what to do at this point. Is there a recall that would compensate us for this problem?

I purchased oak veneered plywood and BC plywood which would not accept nails or screws with pre-drilled holes. There is not enough glue to hold layers of wood together. Overall, the wood is extremely dry and brittle.

Last week I complained about Lowe's price not matching as promised. They have since emailed me and agreed to price match. Thanks for the assistance.

I bought a Troy Bilt bronco. Always knew Troy Bilt was a very reliable tractor. The first one wouldn't start after two weeks. Took it back to Lowe's and got another. Second one's motor locked up! Took that back to Lowe's,to my advantage. It had only been three weeks. Got a third, figured this one would be okay. On the 31st day, it wouldn't start! Can't take it back to Lowe's now because it's been over 30 days. Now I'm going to have to go through an authorized dealer. Who knows how long that will take. I now realized that I have purchased a $1500 red lemon! I should just sell it as is and go buy a John Deere! What a piece of junk! Troy Bilt, you suck! Can't mow my lawn and have a party with about 100 people coming. Thanks for the 100 bucks I have to spend for a lawn service company to mow my lawn!

We had different deals (Promotional) that are interest free for 1 year. This past month for one example, we had paid 100.00 (and the total balance reflected that) but when we had to go back and do the figuring from one month to the other manually, it only shows a total of 27.49 applying towards our promotional balances. When I asked questions as to why our promo balances did not go down the lady told me, "Well, your total balance went down, that's what counts."

They never have a breakdown on the statements as to where the money is deducted on the bill from the promotional from one month to the next. It's obvious, they are trying to make it as confusing as they can to hide what's actually going on. Why can't they simply show the amount we paid and if there are different amounts coming out of the different promotional, they should be easy to see on each months statement. My red flag is up and there is some investigating that needs to happen with the practices of this credit card center.

When I asked to speak to a supervisor, I was on hold for a very long time and ended up having to hang up. I had called another time and started asking questions and the phone call was disconnected-- how convenient. I called back again, this attendant admitted that it was very confusing (as she was struggling to find the differences from one month to the next). She had to manually do the subtracting to find the differences as she compared one month to the next. All we are asking is that the statement follow guidelines that all accountants follow and that is to show where the money is being subtracted from and it add up to the payment that was just made.

Bought a black kitchen aid dishwasher on the 26th of September added on the installation charge and paid the bill with my visa card. Dishwasher was in stock. Justin contacted me the next day and informed me that the dishwasher was taken down in the warehouse part of the store and was found to be damaged. He told me that he would have one transferred from another location. He also said that I would be compensated for this because it wasn't my fault for the delay.

On the 12th of October (15 days later) my dishwasher arrived, was inspected and is said to be okay. I also found out that it took 14 days to get from Cromwell, Ct to Springfield, Ma (approx 40 miles). The installer is supposed to call me tomorrow, Oct 14th- we shall see if that happens- and schedule the install. Now, unless he can install after 5:30pm, we are out of luck again until Saturday.

Thanking you for attention.

We were price shopping for a gas range. We found one at Lowe's in Indiana. After researching the consumer reviews, we found on Google that Home Depot had a price of $493.20 Lowe's is $549. We returned to Lowe's and inquired about the low price guarantee of matching the lowest price and beating it by 10%. The manager at the service desk would not honor their guarantee that is published in their weekly ads.

I purchased a Maytag Neptune TL washer and Neptune dryer in June 2005. My only complaint prior to last week was gross and gummy the dispenser would get. Last week, I noticed water coming out from under the washer. I did a test load over the weekend with my husband and determined the leak occurred during the spin cycle. We took the washer to the garage to do some more investigating. We found the underside on the top plate to be covered with mold. The outside of the stainless steel tub covered with mold. We purchased a Maytag because my mother had her Maytag washer for over 20 years. We thought spending $1000 on washer would mean it would last 20 plus years. It has only lasted 5.

Employees were very courteous and quite helpful. However the door we purchased had no documentation to submit for a tax credit. Tags attached to the door indicated the door is eligible for federal insulation tax credit. How do we obtain certification to include with tax filings? Thank you.

I bought two Troy-Bilt products. First I bought a four-stroke string trimmer, worked OK until the fuel lines cracked and broke. I replaced the fuel lines and could never get it to run right. It would idle but not throttle up. I took it to a local shop and they said probably a carburetor $65+ dollars. I never went back to get it and went and bought another brand.

Also bought a self-propelled mower. I brought it home and the drive belly wouldn't stay on the pulley. That was repaired under warranty. Now after sitting for a couple months it won't start or if it does, it won't start if you shut it down. I drained the gas and put fresh gas in it and changed the spark plug.

I won't ever buy another Troy-Bilt product, that's for sure.

When I e-mailed you last night, I thought I was sending it to Whirlpool. I would appreciate it if you would delete that e-mail because I don't want it reviewed or published. I have gotten in touch this morning with Whirlpool and have set an appointment with a tech for next week. I am sorry, but I made an error.

We bought a Whirlpool French Door Fridge the end of April 2010. We had to have service calls so far of 2 times. First time the ice maker, second time ice maker and built-up ice in the freezer. The ice in the freezer problem has been taken care of, but the ice maker is not working properly and they told us it is fine. In the beginning, it would happen approximately once a month. Now it is every week. It stops making ice and we have to pull out the unit and push it back in. I never had a fridge that acts like this one.

If this is normal for this model GI5SVAXVQO serial no. KY5193425, I would like to exchange it for another model, one that works like it should. I shouldn't have to do this every week. I have not taken this matter up with Lowe's yet, but I will be if I don't hear from them. I have always bought Whirlpool products and have been very pleased with their products but this one is not normal. Their prompt attention would be greatly appreciated.

I purchased an LG, model #LFC23760St, refrigerator in Oct. 2008, from Lowes Home Improvement center. I had a service tech. determine by testing, that the circuit board had failed. He stated that a replacement board would cost about $450.00. However, even if I replaced the board, he could not assure me that it would not fail again because there was something that caused the board to fail to which he could not determine.

I reasonably expected a refrigerator would last more than 23 months.

Please assist me in obtaining some compensation for this obviously flawed product. I am in my seventies, a retired civil servant and can't afford the payments of the recently purchased refrigerator.

Cabrio Washer and Dryer is a garbage, along with their fridge and microwaves. I have never had such problems with any other brand in my life. Whirlpool will never get a dime of my money even if I have to by a washboard to do my laundry. Whirlpool does not and will not stand behind the garbage they make or sell.

I have to use a laundry mat to wash clothes. My microwave was broken after 13 months, another $400 down the toilet. And the fridge broke down after 6 years. I will never, ever purchase another Whirlpool brand even if I have to buy from Japan. Eighty percent of the market is Whirlpool. I will find some other company to buy from.

I went to Lowes to buy 5 gallons of paint. I asked for the best, hoping for easy coverage and wash ability. I was assured that Valspar Signature would be the best one for this. Noting the high price - $36+ per gallon, I believed it. I purchased the paint and hired a contractor to do the job at a cost of $2000. What should have been a smooth job turned into a disaster. After one room was done and dried, the walls were covered with streaks! The contractor told me that the paint was not going to 'work out' for me.

I contacted Lowes who had their 'Valspar specialist' give advice on how to 'fix' the problem. He blamed the type of paint rollers we were using. He then authorized us to receive free 'rollers that work better with Valspar', and free Valspar paint to redo the streaky walls. The rollers didn't make any difference. The walls continued to streak.

We contacted Lowes again, who sent the Valspar 'specialist' to our home. This time he graciously authorized us to receive a total refund for the 5 gallons of paint I had purchased. In addition, he gave us 3 gallons of primer. We then went to Wal-Mart and purchased enough paint to do the job, which it did and with no problems at all. All's well that ends well-right? Wrong. This job took nearly twice as long as he figured he would need in the $2000 agreement. So - guess who picked up the tab for the extra time it took to complete this job? It certainly wasn't the so-called Valspar 'specialist'!

I bought a stove and a dishwasher two weeks ago, salesperson informed that delivery will be made on the following Saturday, no one call. I called on that Saturday, my order was a back order, I need to wait a week to get to the store, I was promised a delivery for the following Saturday. I paid the plumeria for his time. Delivery arrives with range only, no dishwasher one, more time I called the store talked to the manager. Dishwasher still in back order, no call to inform me of order status. Manager promised a delivery for Wednesday, it's been two weeks already since the original sale date. Today, Wednesday, I called the store, dishwasher will be in store Friday still in back order. Cancelled the order.

Paid plumber $50 for his time, cxld two eye doctor appt. Paid the kitchen cabinets installer extra $100 to come back to put everything together.

On May 24, 2009, I purchased a Whirlpool Microwave oven ****. First, the metal on the door handle rippled after 3 months and we were informed it was because of the heat. Second, the silver color on the inside of handle has worn off. Third, the Turn Table has stopped working. And fourth, the percentage of heat is not longer working. It can only heat at 100%.

I am complaining against the Chinese drywall, and the issue resulted to my heart being out of rhythm, blood pressure problems, coughing, sinus trouble, joint aches and pain, blurred vision, sleep apnea, headaches, etc.

I bought a refrigerator from Lowe's with free delivery. The on line form asked where it was to go. I put in upstairs as well as wrote a note describing it was an upstairs apartment. When it was delivered they refused to take it upstairs and left it in the down stairs hall for my husband and I to take up the stairs. We are in our 60s and it was taken up the stairs the next day. They made some comment, they would have to put it over their heads to take it up the stairs and did not even try. This was a hardship for my husband and I at our age.

I bought a pivoting front wheel John Deere from Lowe's last year and noticed a vibration from the beginning. With such a small yard, it's easy to finish before stopping and taking it back for repair. Vibration got worse and worse and finally broke the casting holding on the blade. I replaced the casting (snapper part on original) and then noticed the shaft was bent. I took it to Erb Deere Service Department and was told I must have run over something and it was not under warranty. Now here is the complaint. He told me that the Deere lawnmowers are not built by Deere and was built by Briggs and they are designed to bend when you run over something. He then told me, "That's why we sell Honda Mowers." I then asked, "Are you telling me this mower is a piece of junk?" He then repeated, "That's why we sell Honda Mowers." I asked him if this was covered by any warranty. He said, "No. If the shaft was bent then you must have bent it."

I called Lowe's and got the response, "We have never had a complaint with the Deere mowers." I'm a little bit upset that the Deere name means nothing more than a selling tool.

I ordered some decking for my home on Sept. 9 2010. I paid up front and was told it would be there next day Sept 10, well it wasn't then I was told the material would be there on Sept 11. Again it wasn't. I then cancelled my order. I was told the money would be back in my account within 48 hours.

Thank you.

We wasted our time waiting for a delivery of a refrigerator that was promised to be delivered on Saturday at 1 pm with a two hour window. It is now 4:05. We have called the store and the delivery people without any results. There is oo courtesy call or word from the store. This is very poor service I doubt if I will deal with your company again.

Lowe's has failed to meet their contractual obligation to complete the installation of a storm Door and Regular door set that connects to our sun room. We have contacted the Installed Sales Manager (Merri **), who has contacted the individual who was responsible for completing the job. We were told on several occasions that Robbie would get in contact with us as soon as possible to coordinate the proper completion of the job. This job was purchased in July, arrived in August and were not installed until September 3rd, 2010.

The first bill arrived in August. We have made two trips to the store to attempt to resolve this issue. We feel that we have been more than polite in our attempts to have this job completed correctly. We do not understand why there is so much resistance in our attempt to have this resolved properly and promptly. Merri mentioned that Robbie would contact us Wednesday or Thursday of this current week.

It is now Friday the 10th of September and we have not had any satisfactory assistance from the team you have employed to service our purchase. Our situation is dire. I work for the Department of Defense and I am a retiree from the military. I do my business because Lowe's respects my business and the military by providing discounts for us. I command a lot of attention and business toward Lowe's and by virtue of that business, I expect a level of service unequal to others such as Home Depot. My emphasis and direction of this complaint is only to resolve the discourse and lack of attention to detail from the personnel that were in charge of installing the doors properly.

The discrepancies are: The interior door from the storm door had poor application of caulking that was visible. It made the door not resemble the actual display door that was selected from the store. It is also missing a screw from each of the hinges that hold the door in place. They did not caulk the threshold area either. The (Pella) storm door was installed, but the latch barely hooks up and would not take much for a person to pull the door out of place. The lock was also not installed properly. When we tried to lock the storm door the entire assembly came out with the key.

I placed an order for over the internet on 9/8 at 9:21AM. I was told that someone would contact me within 24 hours for delivery scheduling. As of 3:50PM today, 9/9, I had still not heard from anyone. Therefore, I decided to call them back to see what their problem is. It is worse than dealing with Walmart, no one seemed to know a thing about my delivery. I guess I would have sat her until hell froze over waiting on them to contact me, what a bunch of **.

Pilot light would not stay lit. I read all the negative comments on this product so I decided to replace the water heater with a Rheem water heater from Home Depot. So far has been working great for two months now with no issues.

In the last month, every time that I bought something with my credit card, the Lowe's clerk told me that I had to show my id. I complained to the manager about this and he told me that if he took a stolen card that Lowe's would have to pay the card company back. I told him that my card company said that I didn't have to show id. I reported this to my card company they said that they would contact you about this. I was in your store the other day and had to show id. Again.

Also, when the small card reader would not take my debit card, the cashier scanned it through the register and looked at my card and noticed that it had a woman's name on it which is my wife and she told me to show my id. I told her that I had a pin number to use and she said it didn't make any difference. I think that your registers would tell you whether the card that I was using was stolen or bad for some reason. If your stores are going to keep asking for id then I will start buying from your competitors. I do not have to give you my business. When you ask for id on credit cards or debit cards it make it look like I am are trying to get away with something.

I bought a John Deer push mower in this store, and have had nothing but trouble from it. I live too far away to go back, so I try to fix things myself. Your store is, without any doubt, the worst store I have ever done business with. I will never go to another Lowes again.

We bought a Frigidaire refrigerator on July 21st of last year. Since it's just the two of us we bought a small one for $688.19. In August of 2010, the plastic bars on top of the vegetable compartments broke when we pulled out the drawer. Now we can't open them & have to be careful what we put on the glass self. What a piece of junk! Never again will I buy that brand or shop at Lowes. The salesman could have told us how risky it was & we would have bought something else even if we spent a bit more on it.

When the plastic broke it cracked the glass shelf so we can't put anything on that shelf.

I'm not sure I am at the right site, but here goes. I am so disappointed in my Bosch washer and dryer. The tub in the washer became stained almost immediately and nothing will clean it, not even Clorox. It is so unsightly. The dryer takes at least 2 rounds to dry even on the highest dry cycle. In short, I hate my Bosch. I am a 64-year old woman that just doesn't need this in my life. Their manual is much too complicated.

I purchase a ceiling fan mailed in the rebate form. They wrote back and said my rebate is in the mail to be received in four weeks. Three months and nothing. Call the 800 number, can't get a live person, it tell me to go to the website. The website say the program is over. What do I do? I want my money. Please write or email no phone.

We bought a GE profile refrigerator at Lowes two years ago. It has had to be repaired 4 times, since then. Four times in two years, we have had spoiled food, water all over the floor and an average of a week without a refrigerator. In researching it, I find that GE has had something like two recalls on their refrigerators so I shouldn't be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First, they delivered a refrigerator that didn't work, had cut wires inside and had stains on the shelves. The repairman said "Oh yes, this is the refrigerator that those other people sent back." We returned it. Then they delivered our current refrigerator, which of course has died four times. The good news is that we bought the service plan, which includes a "lemon law." The bad news is that lemon law doesn't seem to mean anything, in reality.

I went to Lowe's to purchase a lot of tiles and materials to pay a contractor to install in my master shower. Even Lowe's admit that all the boxes had the same color and sku on the box. I have about four different colors of tiles on my shower wall. Some are dark brown, some are light beige, some even look greyish. It looks awful. Buyers beware at Lowe's.

I bought power washer, died in 5 minutes. I returned it and bought 2nd power washer (upgraded). Leaked 1st use on wand, could have completely separated and wounded my wife. I returned for cash back. 2. Ordered dish washer, 30 days to come in. Lowes sub contractor said wasn't standard install. It was their last job and pouring rain, they were complaining. My neighbor was a plumber for 17 years and said that's as standard as they come. 4 months ago lows delivered a dishwasher to our exact model house. They credited washer and delivery. We have lived here 5 years and spent well over 10k in your state route 70 store in Bradenton FL. We will never set foot in your facility and spread bad mouth to all friends and family we know. Your staff needs training, your buyers need to research quality items, not junk. Karen in deliveries was the only person whom had a good attitude and conducted herself well.

We bought a Frigidaire dish washer from them in March. We also bought a service contract. The first one that we bought had parts falling off of it. After 2 or 3 service men had come out here and supposedly fixed it. The rubber gasket around the door kept coming off. They finally sent another new dishwasher out here and put it in. The rubber came out from around the door on it and one of the wheels came off one of the racks that you pull out to put the dishes in. They sent another service man out here and he said he would have to order the wheel.

It was another week or two before he came back to fix it. When we tried to use it after the last service man came out here, it was leaking water. I spoke with a manager at the store and he referred me to Jason, the appliance manager again. He promised to send a different model dishwasher out here. He said my wife would have to come to the store and pick one out. She did. We told him we would be gone the next week and they would need to get it out here. He said he would try to get it put in. He never did call us back. When we got back home I called and talked with the store manager Tony and he referred me to Jason again.

They sent another service man out and this man called them back at the store and told them he could not put the new dishwasher in until we replaced a pipe under the sink. Of all the other service men they had sent out here previous to him, none of them had mentioned this. I talked with Jason and asked him why this had all of a sudden been mentioned about the pipe with all the other people they had sent out here before. His response was that he did not know how many had come out here to do service on these 2 dishwashers since March. He said he didn't have a record of how many had come out here. I told him that was not a very good way of doing business.

He said there was nothing on the computer showing who or when people had been out here. Nobody ever called back. I told him when I was talking with him that I would be reporting this to the Better Business bureau and Consumer Affairs. By the way, the first man they sent out here took an hour or 2 to put the first one in. He broke one of the furnace vent covers when he was putting the first one in. He glued it back and the thing fell apart.They sent him back out here because the door on the dishwasher was slanting down when it was opened. He had also left the molding off the floor that was near the dishwasher when he came the first time. This man was cursing my wife. Said when he was here.

This was the first washer they had sent out here remember. I told them that I wanted another one brought out here since it was falling apart. Another one was brought out and installed and we have had problems ever since then. The rubber came off around the door. Lowes did replace the vent cover that was broken. I lost count of how many times a service man has been sent out here since March. Probably about 8. We bought a service contract that is suppose to be good for 5 years if anything happens to the dishwasher. At this point, I do not know if we will ever get any service when needed.

I purchased a Master Forge grill in March 2010, item L3218. Same model noted on your recall notice. Last night the LP gas tank hose caught fire and separated from the actual grill. I about had a heart attack. I contacted the number noted on the notice. LOWES does not have this model BBQ on recall and has declined to provide any assistance in repairing or replacing.

They referred me to the LOWES location where I purchased the unit. I contacted them. They also notified me that the unit was "previously" recalled but no longer on recall. They offered to sell me a replacement hose or allow me to return the BBQ. They strongly encouraged me to buy a Weber. This is just odd. I have a broken BBQ. My house could have burned down and I could have suffered burns.

My husband and I divorced 3 years ago. Our Lowe's card was paid and closed at that time. I filled out a new credit application and they issued a new card to me. However, without my knowledge, they issued a new card with my ex-husband still being a joint card user on my account. My ex-husband pulled his credit report and my Lowe's card info was on his credit; he called Lowe's and they gave him all of my personal information regarding my card. So my ex-husband called me and asked me to call Lowe's and handle it and they refused to fix their mistake and remove my ex-husband's name off my Lowe's card which should not have been put on there to begin with.

This new card was strictly to be in my name. My ex-husband closed the account and now I am stuck with his name on an acct that it doesn't belong on. He has all of my personal info on an acct that he is not responsible for and now Lowe's honored his request to close the acct, yet they refuse to remove his name. I have mailed them my divorce degree 3 years ago. This is a new card, post divorce and they ** up and issued a card with his name attached, which is something I was completely unaware of until now. I need this issue with Lowe's resolved so that my ex-husband doesn't sue me over this because then I will turn around and sue Lowe's for not honoring the new credit card application and reissuing a card that I had previously closed in order to remove my ex-husband from the account. This is a "systems" error on their end which they need to resolve.

My ex-husband has all of my financial information now because Lowe's gave it to him today on 8/17/2010. Now I have my ex-husband calling me, telling to pay this and to get it off his credit report when we have been divorced for 3 years. He has no right to know my financial business, but because Lowe's ** up and issued my new card with him as a joint user, which is the account I closed after our divorce and Lowe's refuses to correct their mistake and remove his name, this is causing me major grief with my ex-husband.

My window unit of 20 plus years died. I went to Lowes and bought a new one since I wanted to have it right and since I have severe allergies and asthma. I even bought the extended warranty. After about 3 weeks, it died. Store was out and so hard to return since so big. Called Frigidaire. Got the runaround for what seemed hours and had worse experience. They kept giving me numbers to call to get it fixed, most saying they do not do that kind of work.

Finally, got one to come out in a week. Cord went bad. They had to order one and would take several weeks. Store Lowes felt bad so they tracked one down and installed it. Two weeks later, it dies. Same thing, this time looks like cord burnt. Had my electric checked just to make sure and all was okay. Repairman still had the cord so he came out 3 days later. The reset button on the cord is not resetting again and I am with out air. Not rich, cannot afford to buy new one but keep get sick because of no air. I have had to be put on steroids and an inhaler to breathe. Oh, best part Frigidaire employee told me even if it takes several months to get fixed, I should be grateful they are fixing it for free. $1,000 is what I have paid on it so for and it is only 2 months old. Will never by anything from company again

I purchased a Maytag Neptune in 2004 front load. I have always had problems with mold but tried to clean it. Now it is completely broken and I decided to do some online research and found it it was recalled in 05 and I was suppose to get 500 cash or 1000 credit towards a new washer. How was I supposed to k now this? Was it Lowes responsibility to contact me? What can I do now?

I purchased bath enclosure double sliding doors and upon installation, some parts were missing, The metallic base was not in the box. The handle, apparently, someone else returned the merchandise and cut the handle too short. The bottom guides were missing. What kind of reputable store is it? I never had such a bad luck with Home Depot. When they sell something returned, they place it on special price.

I bought the washer and dryer on 12-30-09 because of VRT. But we soon found out that this machine vibrates very badly during the spin cycle. I went back to Lowe's about a month later. I bought vibration reduction pads that they sell but it did not help. Then, they told me to call a service guy to come out and check it out. I was told that it does vibrate and that it is going to tear up the house. Of course, they told me to call another service company. Another guy came and told me that the house is not built strong enough. He recommended that we spend about a thousand dollars to beef up the floor, after he said that the machine is up to specs.

I own a Ford F150 truck, so when I have projects to do, I expect to get service as well as products. When I get lumber, I need it cut to lengths to fit in the bed of the truck. I'll start at the Owasso, Oklahoma store. I went there to buy landscaping lumber. After locating the boards I needed and placing them in the roller cart (which took about 45 minutes), I noticed a written sheet of paper on the stores saw that said, "Out of order, out for repairs." Now, I know things break down and need to be fixed. But a saw, when you have maybe 30 new saws in boxes in your store... now, come on. That's like telling me "no candy" in a candy store. Now, except for the 45 minutes at the Owasso store, I was at your Claremore, Oklahoma store, and guess what? The same sign. You must not have any saws in stock there either.

When we bought our lawn mower a few months ago we were promised a cap and so far we have not seen anything of a cap sent to us. We would appreciate this being taken care of. I think a company ought to do what they say they will do. Thank you

I purchased a Kitchenaid dishwasher on May 29,2010 at Lowe's in Jacksonville, FL. I thought I was choosing one of the best dishwashers made. From day one, I have had problems. The cycles ruined all of my stainless steel flatware, causing a dull finish where there was a beautiful shine. The dishes were not clean even though I had started the cycle with hot water and used the heavy duty cycle. All the glassware was etched and the dishes felt grimy to touch.

After talking with the salesperson at Lowe's, he suggested that I use less detergent but that did not help. I use the liquid with each cycle but that didn't help either. A representative from the appliance service came out only to tell me it was my water producing too much calcium. Well, why didn't that happen with my old dishwasher? It never had. Now, I'm advised to get a water softener which will cost hundreds of dollars or use a Kitchen Magic liquid with each washing. I thought by buying a stainless steel, coated basket I would have the best product I could buy. Not so! I'm perplexed and angry, to say the least.

I paid $700 for an appliance that I can't use without destroying my flatware, glassware, and dishes. I now have to wash dishes by hand. I am 77 years of age and never had a problem such as this before. I have owned 6 dishwashers in my adulthood.

My husband is off Sunday and bought and paid for an assembled steel cabinet. After 6 days I was told it would be ready Monday afternoon. I called back and told some guy I could pick it up Sunday and was told the assembler guy was off on the weekend. We bought and paid good money for an assembled steel cabinet. Why it was not assembled until I called? Why could we not pick it up one week later?

I purchased an AC unit about a month ago. I put the AC on my charge card and which I paid it off in about 1 week. The unit started malfunctioning and the only way it would work was by plugging it into the receptacle. The controls would not work. I called Frigidaire and told them the problem and within 24 hrs, they called me and said to take it back to Lowes and get another unit. I wish Lowes had shown me as much courtesy as they did. When I went to the store, they had no ACs at all. So I went back to the front to get my money back and they said they would credit to my account. So here I am with no AC, no money to buy another. They gave me a Philippine number to call to get my money back and the lady at this number informed me that I would have to wait 72 hours to report that I wanted my refund.

This would be almost 2 weeks without an AC in 100 degree weather. I was fortunate that I do have other AC's what if that was someone who could only afford that AC and they would have to wait 2 weeks for their money and be without the AC in 100 degree weather. I feel that Lowes should have refunded my money and let Lowes wait for this money. I wanted another unit. You know this is a terrible way to do business. I did cancel my card but I am sure you don't care since you seem to value your policy more than you care about your customers. You may want to call Frigidaire and get a few pointers on how to treat your customers.

We noticed water leaking from our heater. We called Lowe's and asked them what the problem could be. They suggested that it may be the heater, and that I ought to come in and pick out a replacement. I asked how they could tell that it is from the heater and Victor ** replied that water heaters are often the culprit when it comes to leaks. My wife and I drove to the Pacoima store to meet with Victor. At the store, he proceeded to sell us a new water heater.

Again, we asked him how we could make sure that the fix he is recommending is the correct solution. He responded that, although they do not repair faulty water heaters, they do inspect the existing heater to confirm that it is faulty before they proceed with the replacement. His very words were "it is usually the water heater." He added that that explains why they send out professional plumbers to do the installation. They are trained to ascertain the condition of the equipment prior to performing any jobs. We agreed and asked them to proceed.

When the installer arrived, he immediately came up with additional charges to comply with the new regulatory codes. I reminded him that some of the charges he enumerated were already paid during the sales contract and should not be added as a new charge. He called the store and spoke with Alba who concurred that some of the charges were already accounted for. I asked him if he was going to be able to tell me where the leak was coming from and he said he would after the job was done.

In addition, he was going to replace most of the piping and install new piping to and from the water heater which should fix any leaks. That explanation did not make sense to me and I said so. I could not see a way to force him to identify the problem before proceeding with the installation. I knew I was in a bind. Do I stop the installation for something I knew nothing about? Or do I rely on his expertise to do the right thing? I surmised that he was a licensed professional, like me, and would always look out for the public good, or so I thought. In hindsight, I was wrong and I should have called off the entire installation until I was certain of the problem.

After he left, we noticed that the leakage continued. My wife and I decided to observe it overnight. The following day was no better. The store called us two days later to verify whether the installation was successful. We told her that we were still having water leaks from the water heater. She never called back for the next two days. Meanwhile, the water continued to leak.

We called Lowe's and they were not going to send out a plumber immediately. So, we called another plumber. I also called and spoke to the Lowe's manager of the appliance section, Ray. His response was that they do not check to see if the water heater was damaged or not. I asked him why I was sold an extended warranty for the new water heater which covers the replacement of parts but they will not check my current heater under similar conditions?

Now I know that purchasing an extended warranty and relying on Lowe's advice before making a purchase decision are both foolish. We plan on making other major appliance purchases in the near future but I know it is not going to be from Lowe's. In fact, they will not be getting any business from me and my family if we can help it. I am going back to Home Depot. They have higher prices but I have never had a problem with them.

We replaced a perfectly good working water heater with one that cost $1,001.71. In addition, we now have a plumber locating and fixing leaks in our piping for about $611.00. We also need to service our air conditioner for another $200.00 plus. We could have kept the water heater and used the purchase price to fix the leakage in the pipes, service the air conditioner and still come out ahead. As things stand, we are in the hole for $1,001.71, which is money we did not need to spend.

Well again, I will start from the beginning. We purchased a brand new Samsung refrigerator and also a dryer on 7-4-10. The delivery date was set up for 7-8-10. We were called and a time was set up, they installed the dryer first and we emptied the fridge and it was removed and our "new" fridge was to be installed. Well, the driver asked why we bought a store model we were in shock; it was not what we had thought we were buying. We called the manager and were told to go ahead and put the new one in and they would exchange it the next day. Well, due to the delivery schedule and our work schedule it ended up getting delivered on sun 7-11-10.

Once it was installed and all the protective wrappers were removed we noted scratches on the freezer handle. We called and spoke to the manager who said a new handle would be shipped to us in 10-14 days and she would order it on Monday. Well, in the mean time on 7-26-10, we get a call from the service guy wanting to set up a time he could install the new handle. I informed him it was not here and again we called the store manager, and again we were told he would find out where the handle was and call us back now it is Sat. the 31st. I sent an e-mail to this complaint department on 7-26-10 and was informed that I would get a response in 48 hours.

So far, all I received was an e-mail letting me know the complaint was received. It's now Sat the 31st and I have not received any other e-mails, we still haven't received the handle, again we called the store manager and spoke to the third or fourth manager who said they would look into the handle. Oh, and, we were told we were getting a $50 store credit. We needed some things from Lowes and thought we would use that credit on our purchase but the check out people knew nothing about it and informed us we were most likely going to get something in the mail which we never got either. That is all I can say for now.

I bought a Jacuzzi corner tub that is now one and a half years old. Jets cracked one by one causing leaks into basement and under flooring. Much Damage, not noticed right away. Lowe's says they can't do anything about it, as it is out of warranty. Jacuzzi is not doing anything. I told Jacuzzi that there are complaints on the net from people with the same problem of cracked and leaking jets. Jacuzzi says there is not a recall on them. So there can't be that many complaints!

Because the tub is a corner tub, all the tile work and wood work will have to be torn out for the plumber to get to the jets, and then hire a carpenter to rebuild the surround, a very expensive deal. It's frustrating that no one is standing behind this product. Lowe's sells thousands of these and they don't care. It is going to cost about $4,500.00 dollars between a new tub, a carpenter, a tile layer and the plumber. Add in the money we wasted with the Jacuzzi and the previous plumbing and carpentry that has to be torn out. We are retired and both on social security. This is really tough.

I bought a brand new Samsung refrigerator on 7-4-10. It was to be delivered on 7-8-10 and it was. We had emptied the old frig and the "new" one was brought in. the driver asked us why we bought a store model to our surprise. He knew and then we knew it was not the one we had bought. Since it was in the house and to save our food we had them install it-minus the ice maker. The manager was called and said they would be out on the 9th with an exchange.

Well, because I work and a conflict with their delivery the new frig was not delivered and installed with the ice-maker till Sunday the 11th. Everything was fine until the driver removed the plastic covering the freezer handle. There were several scratches on the handle. We called the store manager and they said they would order a new handle and it would be delivered to this address in a few days. In the mean time Lowes said they would give me a $50.00 store credit.

Well today is the 26th and I got a call in the am from the service guy wanting to know when he could come and install our new door handle. I informed him that he needed to get in touch with Samsung and ask them what time they were going to have it here as I still haven't received it yet. I called the store manager back and to his knowledge it was shipped. Now I have two questions, why is it taking so long to ship the handle and because it wasn't here for the service guy to install and now he has to reschedule his time just how much longer am I going to have to wait. To this point I think I have been more than patient but I'm really getting upset.

I purchased a Troy-Bilt pressure washer from Lowe's and it did not come with the pressure washer tips, and Lowe's will not allow me to get them from them. They are under $50 for a set of four, and I just borrowed other tips from friends since I cannot afford to spend that kind of money after buying the pressure washer from Lowe's.

We purchased a wood door in April and noticed a week later that the door buckled at the bottom right-hand side. The door cost us $1700.00, which we explain to Lowe's the overhead was taken off to complete the trimming. Lowe's contractors came back out immediately and agreedthe doors were not fully sealed and protected. The installed sales manager came out a few days later and re-measured the doors (taken only 3 measurements).

A few weeks later, we're denied from the manufacturer because we took the overhang off the house, which caused the lower bottom door to buckle and the wood to turn. We tried to reach out to the sales manager and we were ignored. A month later, the contractors came back to put the storm door on after I demand to have the door on before the weather go too hot. They arrived with the storm door (custom made) and found out the measurements were off. Now we have no storm doors and our main door was refused by the manufacturer that never sealed the door properly in the first place.

The damage is not having our door replaced and no one contacting us. We were ignored or passed around to people that were not aware of the issue. The results are that they have not opened our door for sunlight and ocean breeze, not to mention the expense of these doors.

I purchased a GE Electric dryer Model DBVH512EFWW from Lowe's. It was a floor model that had been taken in and I was told it had a problem and they had it fixed and it was in new condition. On September 12, 2008, it is now no longer working and the cost to repair it is $289.51. This is no small amount for a person on Social Security and 71 years old. I had hoped this would be the last dryer I would ever buy. Not much use. I have had quite a bit of problems for about six months but could never get up the money to fix it and have been putting my clothes on the line. I have spend a lot of money at Lowe's with carpeting for the entire house and garden equipment. I have been cheated and lied to on this dryer. I will not look lightly on this. Sorry but this is how I feel.

Before going to Walmart and then Lowe's store, I was on Mount Juliet road with my 13 year old daughter, about to turn left with my turn signal on. Lowe's armored car service driver chose to ride carelessly close to my vehicle and blew his horn. I saw that he was turning into Lowe's and decided to get the vehicle's # and make a phone call. I did that. The drivers' name is R. When I approached the vehicle he seemed very agitated and made sure that I saw his name. I just wanted to let Lowe's know of how one of vendors treated a customer.

While visiting store, I thought about talking to a manager but decided to just send an email. Maybe he was having a bad day but if that is the way he acts unprovoked, what is going to happen when someone pulls out in front of him or any other activity he doesn't agree with? This occurred at approx. 10am 7/12/10. By the way, glad Lowe's opened up a store in Mount Juliet! Thanks.

I try to return some gifts and they told me that they must limit the returns without receipt. The only problem is I never return to any Lowe's without receipt. Limiting for me is different than denying. The people are rude and not considerate and they have a terrible customer service.

Purchased a Maytag washing machine paid for extended warranty. Just had a repairman tell me the machine is totally shot-- transmission, clutch, brake, belt, motor bearing. He also told me the machine wasn't even made by Maytag. It was made by Mountgomery Ward. Lowe's told me sorry about your luck.

I bought a pressure washer 35 days ago for $400 to wash my new house and deck. Yesterday, I went to wash the house again and the soap would not pump. I took the washer back to Lowe's and the man said there was nothing he would do for me because it was over 30 days. He was really rude about it and was lucky I had my two young children with me. I am so mad at Lowe's now that I am cutting up my credit card with you and am shopping elsewhere from now on. I am also letting all my friends and family know how I was treated.

I can not believe how long it is taking for someone to come to my home to repair my dryer. I have filed a complaint with Lowe's 4 different times because they keep telling me they have lost my claim. This has been going on since June 17, 2010. I am so angry if my dryer causes my house to catch fire I am suing Lowe's and Maytag. The dryer will not shut off. I have to set my timer on the stove to shut off the dryer.

Why are you trying to keep up with Walmart? The People magazine and other such magazines do not fit with the atmosphere Lowe's should offer.

In the past 3-4 years I have spent in excess of $5000 with lowes.Here(post falls)we had carpet installed(1600 sq ft)1 installer(maybe 60 year old)and his wife and dog.About 1 year later we had a lot of loose carpet.The sent a guy out to fix it.He said it was a poor install.Now almost 2 years we have bunched up loose carpet in a couple rooms.We were advised that the warrantee is up and we would have to pay to get it fixed.Erica at lowes refered us to there current installer(Adam (509)868-9009)I am not happy about this at all and am considering having it all taken out and sueing lowes.

I made an online purchase on 6/20/2010, paid for it, received email ready for pickup, made a trip to store, was told the item was out of stock!

Details are as follows:

Online Order #2437, item #328552.

After I received an email from "cc_remedy@lowes.com" stating that "Your Lowe's order is ready for pickup", I made a 45-minute trip (23 minutes each way) to the store at 775 Ridder Park Dr in San Jose. I had to wait for five minutes in line at the customer service and then the associate had to page another employee to bring in my item. Finally, she brought me an item #328553 which is not what I ordered. She then had to call for another employee to look for my item. It took a futher 20 minutes before she came back to tell me that they were out of stock, and proceeded to ring up a refund. There was no raincheck and no substitute replacement. All-in-all, it was over an hour for nothing, and no apology.

Recieved my monthly statement, and was about to pay it when noticed a late fee and interest fee attached. At that point, realized that it incorporated two months of charges. (I did not receive the previous months statement.) Approached customer service at the local store, and they said I would have to call the main offices, as the cannot do anything. Insenced, I paid the bill, along with fees, and tore up my Lowe's card, and handed it to the clerk, who made no attempt to retain a lost customer.

I then called Lowe's main office custoer relations and told my story so someone would be aware of the situation, with no additional help or possible attempt to recall me as a customer.

I purchased a John Deere LA150 from Lowe's in May of 2007, to take care of my residential lawn. I have had quite a few problems, mostly minor initially, with the unit since purchase, all of which were explained as not covered under warranty. Bolts fell off during mowing, paint is chipped and cracking, Recently, as the mower warms up, It will not drive up hill. I phoned the local repair dealer and they informed me that this is common and the mower will most likely need a new transmission at a cost of $1200. The unit's warranty is expired and the mower has only 200 hours on it. I am so dissapointed in this company. I trusted the firm to stand by it's name.

I phoned John Deere directly and the representative stated that this type of complaint has never been filed on the mower, yet forums such as this one describe exactly this problem, over and over. I paid just under $3000 for this mower and find it hard to believe that a company of this size is refusing to acknowledge and address quality issues. If you are considering the purchase of a lawn tractor, please reconsider the John Deere - it is not the company it once was!!

The last three times I have been in the store I have had very bad experances with employees that are very rude. I was in the electrical department looking for a circuit breaker, when the person working the department asked if I needed help. I told him what I was looking for and the size of wire and voltage of circuit, he said what are you doing? Again I told him even though I didn't think that was needed. He began to tell me I could do that and lowe's would not be the place to look for that. Then he just walked away. I finally found a breaker that would work and purchased.

The next time I went in I was trying to find a gate latch in the hardware dept. and was approched buy a different person, wanting to know if he could help, I explained I needed a gate latch and this peron wanted to know what I was doing with the latch and I told him. I wanted a gate latch for my gate going into a cattle field. This person told me I shouldn't be looking there but up the road at Tractor Supply. This guy just strolls back up the aisle way and ignors me. I find a gate latch and purchaced it.

The third time I am in the electrical department looking for a knife switch the same as first time the guy asks me what am I doing with it, and when I tell him, he tells me I need to go to a auto place and find one that nothing here will work, but once again I find what I need and purchase one.

Today I call and tell a guy that my wife is not convinced that a radiant gas grill will work good and do they know of a way we could try one out. He tells me we don't do that here. So I thanked him call Lexington Lowe's and asked them and they tell me that we can just buy one and if we don't like it bring it back with in 30 days and get full money back. Now why didn't Georgetown store tell me that? Do they teach these people to ask you what are you going to do with an item, and if you think it is not right to be rude and walk away? Someone needs to go to Georgetown and manners to thier employees. It is a shame I have to drive another 15 - 20 miles to get customer service. It is more costly.

On 6/09/10 I purchased an ouitdoor wall light fixture #253365 (3 light, solid brass construction, brushed nickel finish). Since that time, I tried to locate another light fixture #253365. I was told that they had one at the Hazleton location. I Went to Hazleton (20 mi. away after calling to confirm this)the system had one in stock but, I was told they did not have it. I asked If they can get me one in and I was told no. I called Bel Air Lighting In Ca. customer service told me they have many in stock and to tell Lowes they can order one for me. They cannot sell me one they go thru Lowes.

I went down to Lowes in Pottsville, and asked them to call Bel Air in Ca. so they can order me a light. I spoke to Bernie who went that extra step and tried to help me order the light. Bernie was told that a Lowes in Titinsville Fla. had the light in stock and he would have to ICB it to Pottsville store. The assistant manager told him it would cost to much for a small item and would not do it,and get it shiped UPS to his home, but Lowes in Fla. said they would not do this that they would ICB it. The Assistant Mng. would not do this. Bernie then went the extra mile and we tried to do it via computeer system but it came up a non stock item and would not allow it to go thru. Bernie appoligized and said he will keep trying.

I can't see what the problem is, If this light is in stock @ Bel Air why they can't just order one for me, or Icb it from your Fla. store. I spent all this time and fuel running to Lowes and still can not buy another light. What can I do To purchase this light #253365? I shop @ Lowes and can't see what the deal is for someone to ICB or order this light for me, since the distributer can't sell it direct to me. One would think that Bel Air is protecting Lowes intrest in this case, and Lowes does not want to help thier customers out. My money is good anywhere and there are other places to shop.I would hope it would not have to come to that. Can I purchase this product or not? Please let me know.

I bought a new walk behind lawn mower with an electric start March 27 2010. I used it about 6 times when I noticed gas all over my garage floor. I tried to take it back but was told I had to take it to their repair center. It has been there since the 8th of June and they have not even looked at yet as of this morning. I am a senior citizen on a fixed income. I bought this mower because we have had troybilt lawnmowers in the past and I can't start the regular mowers. I am very dissapointed in Lowe's because of the lenght of time I have had the mower I think it should have been replaced, so do my friends and family. I don't know how much longer they will have my mower but I will think twice before shopping at Lowe's again and will tell my friends to look elsewhere before purchasing anything.

Here's why: NOT GOOD: The new blind is bulky, clumsy and cheap in appearance and plastic has been substituted for metal. The new mounting brackets stand the blind off from the window pane creating an air gap, meaning the blind will not insulate as well. BAD: The blind is inconvenient to lower, since you have to draw the blind down against tension, being cordless design, and good luck getting it down evenly.

WORSE: The new semi-automated cutting machine leaves the ends of many of the cellular pleats with pucker damage that is beyond remediation, even with tedious manual picking. When the sun shines on your blind, you will realize the $65+ you shelled out for an inferior product. So much for Levelor quality. I'll be looking elsewhere for my next window blind.

I purchased $2150 worth of materials initally. Contractor ordered downspout, elbows, paint, and other necessities to finish the roofing job.

They sent us gutters instead.

He went to get the interior paint and took the order form to the store asking why the 11 downspouts and elbows were not delivered. He was also told the paint had a rebate on it BUT had to order it before 9:00 p.m. that day. I chose the colors and he went back to the store, however, he did not get the rebate printed with the receipt.

I went the next day to talk to him, paint lady, and head cashier. Well, they evidently had a meeting about me before I got to the store to find out what the issues were. They were rude, NOT willing to compensate the contractor or myself b/c of ALL the misunderstanding, dropped items, and wasted time. All they kept saying was "we are not going to give you something you did not pay for".

making the same mistake!

if LOWES hires people train them. if they tell me don't have a simple bolt, you should be fired, DO NOT GO TO LOWES STORE 741 in daytona fl on dunlawton rd. Well spent 1 hour asking for help till a fellow costumer explained to me sizes and found whati need, fire the associates and hire those on unemployment,

LOWES refuses to honor manufacturer coupons. they rip you off. in some cases add the cost of the coupon to your order costing you more. 3 times I have had a awful experience at LOWES with coupons. they try really hard to discourage consumers from using coupons. Beware of their ripoff tactics with coupons. aggratvation of going to customer service to get corrected and they act like your the problem. they do not like manufacturer coupons

I bought a new John Deere LA 150 from Lowes. This ran for 1 hour before the engine stalled and refused to start.

Lowes came and picked it up and replaced it with a new one. 1 hour of running and the deck fell off.

Half an hour later the engine stalled and refused to start.

Lowes came and replaced it and 2 hours of running and it stalled and never started again.

Lowes offered to bring a new one but I said that this was too much and I needed a full refund.

When I told John Deere they said that it was not their problem. Since the I went out an bought a TORO which is awesome.

tried to ordered item on phone...customer service xferefd me to contractor area, they xfered me to customer service, again and again. finally contractor area person took my name, item i wanted, credit card #, etc. told me to pick it up whenever. Drove 39 miles, it wasn't there and after 20+ mins of people phoning other people, I gave up, bought another, came homem, called my crcd and cancelled the first order.

Ditto happened 2 yrs ago.,,but this time they wouldn't reorder item that got lost in transit unless i paid again. after 2 months theyt found the item,

Several wks ago i went looking for a freezer. No one there to help. Every red-shirt said they know nothing about appliances. went to customer service...waited on line 7 minutes...they called a salesman over loudspeaker...10 mins later someone came along. he was ****** that I disturbed him and was very unhelpful, discourteous, insulting, adn apparantly happy when i left.

these 3 incidences happened at 3 different Lowe's stores. My good experiences are nil.

We have had most of the same problems everyone else has had, from smells to dryer not drying completely. But my biggest complaint is the vibration. We have tried to level the washer many times, but nothing seems to work. We have to take everything off the washer because it vibrates it off the top. I am very disappointed in this product. It has put scratches on the floor (tile) and broken a rack where we keep the detergent on. I mostly just want someone to show me how to fix the problem.

The purpose of this letter is to voice my sheer, utter disgust with Lowe's regarding my recent negative experience at their store. Honestly, this was the worst customer service I have experienced in my life. Most disheartening of all, it is unfathomable that the treatment was at the hands of the shift manager, who was the most rude, unprofessional manager with whom I have ever dealt with. Nobody should face such belittlement by a store employee when they are simply trying to make a purchase.

On Saturday, May 12, 2010, I visited Lowe's with my boyfriend and his parents. The purpose of our trip to Lowe's was to purchase approximately $900 worth of supplies for my boyfriend's home as he is currently in the process of remodeling. Thus, let it be noted that he has literally spent thousands of dollars at Lowe's in Springville for remodeling his home, which has been an ongoing process for the last three years. Initially, he had 31 boxes of tile delivered to the front of the store. The sales associate was very helpful in this endeavor. Unfortunately, that is the only positive thing about our trip to Lowe's that I can state in this correspondence. We then proceeded to the lumber area, which is where Steve had planned on getting several sheets of untreated OSB. We noticed that the price had gone up substantially since he last received a quote for materials, which was on April 5, 2010. We approached the lumber sales associate, who appeared to be helpful at first. However, Steve was told by the employee that quotes are only valid for 30 days and that Steve had declined the order/quote. Steve was very disheartened and explained to the clerk that he was originally quoted on March 25, 2010 by Garrett, but that he did not know the exact quantity of material that would be required. He further explained that Garrett had contacted him on at least two different occasions regarding how many boards he would need, etc.

The lumber sales associate did show in the computer system that Garrett had contacted Steve on April 1, 2010, I believe, and on April 5, 2010. However, both of these items in the computer noted that Steve had declined the quote. At the time, Garrett had contacted Steve, he explained to Steve that OSB is preferable to plywood. Therefore, Steve decided he should go with OSB instead of plywood, which the initial quote was for. That may explain why the quote/order was declined. The quote was not updated to reflect that Steve wanted OSB and not plywood. Regardless, upon being informed that the quote was over 30 days and could not be honored, Steve requested to speak to a manager. The lumber sales associate contacted the shift manger, and a few minutes later, Victor approached. Steve explained to Victor that he was still within 30 days of last speaking to Garrett. He politely asked Victor if he would honor the quote and explained that this was a $900 purchase. From the moment Victor approached, it was apparent that he was upset at his being contacted to assist customers. The first thing he said to Steve was, "We're in the business to make money. Would we be doing well if you got the boards at a lower price?" Steve then reiterated that the purchase was for over $900 worth of materials and asked if he could possibly get a 10% discount for the inconvenience. He explained to Victor that his brother, Nick **, had spent a huge amount on supplies including tiles and that Lowe's did not have the correct tiles that he had ordered. The manager in that instance at Lowe's in Springville had been helpful, apologized for the inconvenience, and took 10% off the bill. Steve also noted that 10% coupons are in ads, mailed, etc. Victor's unprofessional response was to laugh at Steve and say that he didn't know what he was talking about, that Lowe's does not offer such discounts if they make mistakes, as they are in the business to make money. Victor was very unwilling to help in any way to assist or to apologize on why the quote was not honored, as Steve was within his 30-day timeframe.

At this point, we were all upset with Victor's lack of interpersonal skills and how he acted like we were bothering him. Steve's father then asked Victor to print up a quote at least so we could check with Arcade Lumber, anywhere that was willing to help Steve with his $900 purchase. Victor printed up something off the computer with no prices. Steve's dad asked him to print something reflecting the prices that Steve was given when he received the quote. Items on the form did not show the difference in price between untreated OSB and treated OSB. Victor treated Steve and his father like they were stupid, intellectually inferior on lumber, stating that there was no such thing as treated and untreated OSB. Before Victor had wasted our valuable time, the lumber sales associated had told Steve how much the quote was for untreated and treated OSB at the time of the original quote and what the difference would be now. Obviously, besides lacking managerial skills, Victor also lacks basic knowledge that his subordinates, lumber sales associates, possess. Steve's father asked Victor once again to print off the quote with prices and also asked for his name. However, he was hesitant to give his name and/or the name of the store manager for further assistance. At this point, Victor proceeded to tell us, "This was getting out of hand," or "You're getting out of hand." Two out of the four of us are civil service employees employed by the federal and state governments, and the other two work in the field of customer service. This was a very rude, accusatory comment as we were simply seeking his assistance to resolve the situation. He also asked if there was anything else he could help us with before we left. On that note, we left after explaining to Victor that Steve would take his $900 elsewhere.

This was a simple errand, a Saturday night trip to Lowe's in Springville. Steve was excited he finally had the money to buy the supplies, and to encounter such a negative, rude shift manager as Victor ruined our evening. Steve and his parents both remained calm the entire time, which I cannot say the same for Victor, who just acted like we were bothering him, inconveniencing him. Thankfully, Steve went to Home Depot in Olean the next day, where he received positive customer service. We don't know if we caught Victor in a bad mood or what, but I felt compelled to write this letter as I was so disgusted by this. Mind you, I was not the one making the purchase. Throughout the entire incident at Lowe's, Victor seemed as though we were bothering him and wasting his valuable time. He talked down to us, and I found it extremely unprofessional the way he stated, "This is getting out of hand" or "You're getting out of hand," and "We're in the business to make money not sell you a lower price," or whatever it was. The treatment Victor exhibited for a sales manager was deplorable. Getting a quote and picking up supplies should not involve being treated like a second-class citizen. I hope Lowe's in Springville changes for the better so that customers do not have to be demeaned and ridiculed when going into this store to make such a large purchase, as Steve was for a $900 purchase. I also suggest more customer service training for their managers. A copy of this letter is being sent to the Better Business Bureau, Office of NYS Attorney General, as well as Home Depot in Olean for their positive customer service and helpful sales employees.

An associate in the electrical dept. lied to us to keep from helping me and my friend. He told us he didn't work in this department and we would have to find someone else and he walked away. We later found out that what we were trying to purchase didn't have all the parts. After an associate from another dept had spent his time taking the product down for us, when we had this Steve explained to us that all the parts weren't there we would have to choose another item. I give associate Tony who's new to the company a 10 plus in customer service.

This is not my first time in electrical dept. and I always have to deal with this Steve. This time it upset me because there are so many other people who have dealt with him who probably did what I did the first couple of times. At first, I started to just forget about it but this time it made me mad to see him cutting wire for a customer on the next aisle after telling me he didn't work in this dept. And later, I saw him on his cell phone. So to me that was saying that I wasn't important enough for him to be bothered with me at all. My question to him is, "Why do you work at Lowe's and what is your role in this company? And can you define customer service?"

You see, I am a repeat customer so this is not the first time I have come in contact with you. You just don't remember me because I'm the person who interrupts your leisure time at work and I am the one who you can't wait to see leave the store . You see, when you are hiding to keep from working, it's me and customers like me that you upset and sometimes we don't come back. But when we leave, we take our money to a place that doesn't see us as bother. What you don't see is if you keep upsetting customers, soon there won't be a need for you to be with the company either. Bad customer service spreads like wildfires. Do you get my drift? Wake up and smell the coffee.

Grill caught fire for no apparent reason. Hot white metal splashed everywhere. Could easily have burnt house done. Luckily had a fire extinguisher handy, throwing water on causes hot splatters. Extremely dangerous. Note lows has a recall out, you would think they would contact buyers but I only found out about it after doing some research. Hot metal spattered onto brand new deck. I nuts. Spent $5000 on, railing also melted.

Complaint about Lowe's. We have been purchasing windows, doors, etc. from Lowe's here in Vancouver, WA on Mill Plane. Each time we were there we find lots of workers up front talking to each other. Usually the back of the store is empty of help, resulting in walking back to the front and having them ring for assistance. Most of the time the persons cannot assist. We found that in the carpet department. We did come across a person, Brad ** in windows and doors that was helpful but not there all the time, especially when we came back to find out why we had not heard back. Brad did order a special window that was not in stock. Brad ordered it for us on 4/08, telling us that it would not be at the store for about 14 days or two weeks and we would be called when it came in. Of course on the work sheet there is a statement saying estimate valid till 4/15. That was a bit confusing. Since that date we noticed in the advertisements that there was a discount of 20% on special order windows. While in the store several times following placing that order we asked if we got the 20% and were told no. Later one of the girls up front said she would check, took our name and number but we never heard back.

On Thursday the 22nd we stopped at the store to check on the window order. Since the date 04/15 was listed as the estimate not being valid we wanted to know if our window was still coming and if we got the 20% discount. Once again we were told someone would call. We found Eric back at the window dept. Brad was not there. Eric did some calling to see where the window was and why it had not come in. He told us the window was on some dock someplace. He said it was due in on Sunday but he would not be working that day. He said he would check first thing Monday morning the 26th to see if was there and call us. We waited until about 10 am Monday and when he did not call we attempted to call him. There was some delay getting through to the windows dept. as no one picked up the phone there but he was tracked down. He said he would check and see if it was there. We waited two hours, tried to call but once again no answer in the windows dept. We finally got some else in customer service that was to check and call us and they never called.

At 1:00 we went to the store. No one was in the windows dept. so we went back to customer service where once again there were a number of persons standing around. They also tried to contact someone in the windows dept. with no success. We finally did get a young woman who went looking for our window and came back with it saying it was sitting in the back. One wonders how long it was there. On the way out I explained to Eric's manager our problem of waiting and waiting with no one calling us.

On the way home Eric did call on our cell phone and there was silence when we told him we already had the window. He said he had been busy. Not a very good way to run a store. I am not alone in my concerns; we have spoken to a number of others that will not return or have gone elsewhere to buy where they do get help. Our flooring man tried to by a number of appliances and also encountered problems getting a response to his questions and no on returning calls. I know a number of persons out of work that have background in construction that would certainly be much better than what you're hiring now. It's obvious your system of screening applicants really is bad.

Purchased Troy-Built zero turn, Kohler engine 22 HP (Mustang) a while back. Price was $2999. That particular brand and type mower is a piece of junk. I have spent money repeatedly replacing parts and paying for installation of parts; however, a large portion of time it is completely inoperable. My complaint is more with Troy-Bilt and Kohler than with Lowe's. I have spoken with Kohler and ordered replacement parts. I have registered my complaints with them; however, they seemingly have no concern for defective products after the sale.

In July 2009, I purchased a Perfect Flame grill for a little under $500. Not sure of the exact price as we had gift cards so I didn't pay much attention. We used it through the rest of the summer and when we went to use it this year, it burst into flames and melted the stainless parts and everything underneath also. I called Lowe's and they told me to bring it back.

They would give me a comparable grill. According to them, I only paid $248 for it which is ridiculous! It was total stainless with two doors storage underneath with four burners and a 12,000 BtU side burner! I finally gave up arguing with them but will continue to try to find out what the cost of the grill actually was. The closest thing even remotely comparable is $400 there now! Without a receipt, (whoever thought I'd need a grill receipt?) I had to accept their numbers! Can anyone help me out? Well, we have no grill, and luckily, the deck didn't burn down along with the house!

I purchased a high-end Bosch washer and dryer from Lowe's. The suspension system of the washer was bad from the get go. Since the washer was less than a year old, Lowe's made me go through Bosch for repair. After three service calls, washer is still not fixed. Now that a year has passed, the service people will allow me to talk to a Lowe's representative.

I explained the issue and said that I would have thought it would have been covered under the lemon law. After a month they still have not called me back, and when I called to check they say I never registered a complaint. The washer is so bad that it is causing physical damage to the house, knocking off pictures and causing shelves to collapse.

I tried to purchase a 27" GE drop in stove with the same model of stove and have it installed. The store manager would not do it unless an installation person came to my house first and measured the cut out. This demand put the delivery outside an acceptable time frame. I explained to the manager that it was the same model of stove but he blamed Lowe's for the policy they had and would not change. I don't know if I was dealing with a stupid manager or a stupid company but in any case they lost a 30 year customer. I went to Home Depot the next day and they were very cooperative and handled to transaction with no problem.

We purchased a washer approx 2 years ago with an extended warranty ago for my wife's mother and family. It broke down today. My brother in law cannot find the receipt. We called Lowes and they said they cannot do anything because information is kicked out of the system after one year. The person did not even try and locate the transaction by our name, phone number, nothing. I believe it's a scam to hold on to the extended warranty money. The same thing happened to us. It was hell to deal with. We were told we had to register the product with Lowes, which not one word was said about that at both purchases. We will never buy a product from Lowes again.

I really prefer Lowes to Home Depot, but this time they got it all wrong. Had the grill for 2 years. About 6 months ago, we noticed that the grill acting funny. Decided to replace the burners. Upon inspection, found that 2 of the 3 burners had huge cracks in them and they bolts were melted onto the grill, so even if I wanted to exchange burners, I could not. Went back to Lowes to complain. Didn't have the receipt or anything since it was a gift. They gave me $50 off a Weber, at least it's something. All recommendations I've received on Weber are great. It's being delivered on Saturday, so we'll see if I can cook without burning the house down.

I have yet to visit this store that I gotten any service at all, I am a 65-year-old woman. On Saturday I bought 10-40lbs bags of top soil, the checkout girl did not even ask if I needed help. I loaded them by myself as I might add two employees were working not a 100 feet away. Two or three weeks ago, I bought the same amount of top soil, and the check-out person did call someone to help, but no one ever showed up so I loaded those by myself also. Good thing I am an honest person I could have loaded twice as many and no one would have known.

This also applies inside the store, no one will help you with anything and if I ask an employee, it is never their department so therefore no help. When I complained at the check-out counter, the girl told me that next time to come to the service desk and ask for help. If you are in the store back on some aisle that is a distance away, I don't feel like I want to walk all the way to the front for help. I think your store lacks a lot in the customer service department. So from now on, I will shop at Walmart or Home Depot.

I purchased a shower head and proceeded to install it. It came with some of that Teflon tape you wrap the threads. It was very thin, I tried to wrap the threads and couldn't. Measured it with my micrometer, it was barely .002 thick. Went to my tool box and got some regular Teflon tape, its .004 thick and was able to wrap the pipe with it.

Then screwed the shower head on by hand as far as possible, then gave a turn with a wrench. Turned the water on. Water, squirting out all over. Took it off and took out the strainer they had in there and now wrapped the threads more then sufficiently and tried again. Still had leaks and squirting out. Now I'm upset. Being a machinist for over 40 years, I've drilled and tapped many pipe threads and got out a 1/2 pipe tap and tried it in the shower head. It's to shallow and to large to be of any good to seal tight for water. Made in China: Garbage engineering, don't know what their doing.

I bought a Frigidaire on 2-5-2010 and had a problem. I reported to Lowe's; they gave me a phone number. I called, and they gave me a confirmation number. I don't have the number. They said they were going to send a technician, but the tech never showed up. They said they will call, but they never called. And I'm still waiting for them to come or call. Please report asap. As a result, my electric bill went up like 70%.

I was on the market for a new washing machine. Lowe's sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest priced on the market, and offering me 10% off if I applied a Lowe's credit card. After I bring back with Home Depot advertised model (the same model) for $ 100 less, Lowe's sale rep told me that he can match the price only, and 10% off with credit card application won't be available. The funny thing is that they even had this ad stating that 10% off to beat any other local store price on the same model. Lowes' sales rep refused to honor it at all.

A complaint is never good. It is the last thing someone wants to do. And is received, only if it is deserved. However, the only good thing about this complaint is that at least it wasn't "sexual". It's actually very sad to look at it that way. I'd rather not go into details but I do want it to be known that Management has performed little to none with taking action. I've read several other complaints about Lowe's and they all say the same thing, "Management doesn't seem to care, hasn't taken action yet, won't do anything about it, "ignoring" the situation. "

That's why the majority of the people who have complaints immediately say, "Take it to Corporate. " Skip the nonsense within the store and go to Corporate. They don't listen to their employees, hear what they have to say, actually listen to them, consider what they're going through or take the serious issues at hand and consider doing something about it. "Management will stick with management whether the situation be right or wrong". Unfortunately, that was quoted from direct conversation between myself and a Zone Manager discussing the current issue at hand.

My gen ran low with oil. Only use less than 100 hours of running and lock up. I think troy built is a piece of junk. I will not buy another one if I cant get it fixed. It need a motor.

Preparing for an upcoming stone job, I inquired about stone veneer cement. James G explained that this would be a special order and would take 7 days to get once payment was made. So dealing with my own schedule, I waited a week or so to pay. Now three weeks have passed, no cement and I have to leave town. Never mind the fact that the job was never started and I have an unhappy customer.

I was refused credit twice by Lowe's. The first time they said they could not verify my identity. The second time they said they could not verify my address. Both times the letter declining me was addressed to me at my address. I have a credit score of 800. Then my wife of 38 years who is younger walked in a Lowe's and received a credit card on the spot. Ninety-five percent of our credit history is shared. She was asked a few multiple choice questions to identify herself. I was asked questions that dated over 15 years in the past and I wasn't given a selection of answers to choose from. I don't know that I had any economic damage but my blood pressure certainly shot up.

We contracted Lowe's, Monroe, NC for a complete interior restoration, excluding painting which was not available for $50,000 cash--our life savings. This included: Tear out and install new carpet and padding throughout the whole house; tear out and install toilets, including necessary plumbing; tear out and install new kitchen cabinets, including all plumbing and electrical; tear out and install new hall bathroom cabinets, including necessary plumbing; tear out and install new master bathroom cabinets, including necessary plumbing; tear out and install new vinyl flooring in the kitchen; install new recessed lights in kitchen; install new fixture over kitchen sink; install new fixture in laundry room; and install new refrigerator, including any pluming or electrical work needed.

There are two reasons why we chose Lowe's for our cabinets. First reason, Lowe's is a KraftMaid cabinet dealer and the only one close to our location. Second is that they do guarantee installation to your satisfaction.

When Lowe's contractor completed the tear out of the old laundry room cabinets, he started immediately installing the storage cabinets. At that time, we asked him what he was doing since the new kitchen flooring needed to be installed first before any cabinet touching the floor was put in. He informed us that he was instructed by Lowe's to do it that way and that he didn't understand it himself because of the high-quality cabinets we ordered.

We called Lowe's and told them that this is not what we had contracted for and told them to take out the cabinets until the flooring was installed. We were told it was no problem that the flooring people could just cut around those cabinets. We told the Lowe's contractor to hold off until we could get this resolved.

But by the time we returned from lunch, he had completely installed the upper kitchen cabinets and part of the bottom floor cabinets. Standing with him was a Lowe's representative, and I told him we did not want any bottom cabinets installed until the flooring was installed. We tried to explain to him that he was ruining the look of the KraftMaid cabinets. He told me that this is the way Lowe's does it and then left, and Lowe's contractor continued with his work. We told them this was unacceptable.

Nothing was done, and cabinet installation continued. By the end of the day, Lowe's contractor had finished installing all of the cabinets. Next day, the flooring people showed up and started preparing our existing flooring for the new vinyl. They too could not understand why they weren't allowed to come in before Lowe's contractor installed any cabinets on the bottom until the flooring was installed. By Lowe's not listening not only to complaints made by us, the customers, they would not listen to their own contractors; and now, they have ruined our cabinets.

At this time, Lowe's came out to see what our concerns were, and when we showed them that the flooring not only come up to the edge of the cabinets, it wasn't installed so that the cabinets could be placed over the flooring like they should have been in the first place. We were told by Lowe's that they would check into seeing if a "filler" could be installed to match the cabinets and make it look better or perhaps a "molding." and that they would find a "fix" to the problem that seemed so petty to them.

We told him the only way we could possibly do anything like that was to get a letter from KraftMaid stating that this "fix" would not void any warranty that we have with them on the cabinets. Because of this, they have in turn ruined all of our KraftMaid cabinets.

Unknown to us, another problem was occurring at the same time. Jr. was cutting out holes in the backs of the new cabinets. When asked what he was doing, we were told that he was doing what he was instructed to do by Lowe's. We didn't like this, but we knew we had ordered cabinets with under cabinet lighting and thought that he may be correct in what he was doing as the electrician had been out and put in seven new receptacles in the walls. It was not until we did some further checking that we found out that KraftMaid installs the under cabinet at the factory not on site which means that all of this work Lowe's had done was totally unnecessary.

This "once in a lifetime" dream has become a nightmare which has caused us much grief, inconvenience, and untold emotional distress. At this point, none of the other work that we have contracted Lowe's to do should proceed until these matters are cleared up.

We suggest Lowe's do the following. Gut the whole kitchen and start over: Repair the damage to the kitchen walls with the same type of sheet rock that is currently in the house and remove all unnecessary electrical wiring: remove the current counter tops; sink and faucet need to be torn out and new counter tops and sink installed, including any necessary electrical or plumbing work; dishwasher needs to be removed and reinstalled; the cabinets all need to be torn out, including the microwave; all unnecessary wiring needs to be removed from the kitchen walls; strip old kitchen floor and replace with new flooring; new cabinets and microwave installed as well as any wiring that KraftMaid specifications require.

A representative from Lowe's will accompany each contractor from start to finish. No work should be performed on Saturdays, and no work should start before 8am and end at 5pm EST. We will not sign off on any "individual" item, until it meets our complete satisfaction.

I purchased a dishwasher from this Lowe's on March 3, 2009. They said they would have it in on the March 12 and they would delver it on the 12th. I waited all day. I paid $600 on it. They said when they called that day they couldn't get it to me until next Friday. I paid for this to be delivered at my address and it is not here. I just gave money away without the product. I need this dishwasher to make life easier. Please help.

This statement from [their] company regarding my complaint, which is a slap in the face! Why don't [they] just reply to customers: "Youre on your own folks. Our employees can treat you anyway they want!" Thanks for nothing. I wasted my time by emailing [these] people! This is what I received from Lowe's regarding my complaint: "Even if you are not able to achieve satisfaction individually, you will at least have the comfort of knowing that thousands of consumers will see your complaint, perhaps enabling them to avoid a similar misfortune."

I just want my experience with Lowe's to be over! This all started on 2-13-10. My daughter and I first went in Lowe's to pick out a sink/vanity for our bathroom project. No matter who we ask about them, we got the reply "that's not my department", so we found what we wanted ourselves. We wanted to purchase it and couldn't find anyone to lug it from one end of the store to the register, so we did it ourselves to find 13 Lowe's employees standing around at the front of the store (I was pissed). We had to order our tub insert because it was an odd size. They come standard 60-inch, we need 63-inch.

First, my husband went in and talked to someone. We were told it would be 3 days, not a big deal. I called to order it and it took 17 minutes for someone from the right department to come to the phone. But then once we ordered it, we were told 3 weeks which was not what we were told originally. It finally came in (March 4). We went to the store with a borrowed truck and it was clearly the wrong item. We were there 1 hour 20 minutes for them to try and figure out what went wrong. I don't care what went wrong, just fix it! No one had a clue as to who, what, when, where or why. That evening, I was told that the person who ordered it would be calling me. I never heard from him. I've been sitting here for weeks with a tore up bathroom waiting for this tub insert and still have no idea what's going on.

I opened a Lowe's CC account to do a few home improvements. I have already spent over $800 and the nightmare is still continuing. Needless to say, I am opening an account with Home Depot and will never go to Lowe's again. I am also sending an email with much more detail about my whole experience to every email address I have and any more that I can find to make everyone aware of what a horrible experience I've had. You've lost my business and I will make sure you lose much more if I can help it. We live in a small area and the word will spread fast. There is much more to this story that is also terrible but at this point, I've just given the highlights of the events. I know by writing this that it's a waste of time because nobody seems to do much of anything about nothing in your company.

My bathroom still is waiting for completion and have yet to hear from the Lowe's Catskill store. Lowe's has done nothing but cause stress and aggravation for me and in return, I will cause you to lose customers. That's my new goal for the next few months!

I have been in the process of a divorce since 11/2/2007. I have had approx. 7-9 court dates with only three continuances filed by Tim Fields. The other continuances have been through communication with my attorney and the courts informing one another of reasons the scheduled court date would have to be postponed. So in order to get a new date Tim's attorney has filed Motion to Continues to get a new court date. Very few continuances show in the court dockets of being rescheduled due to conflict of the court's or the judge's reasons. So in the mean time I have had literally no control over certain aspects of my financial and personal affairs. I have tried to maintain my financial responsibilities the best I can. Although recently it seems more phone calls have been made due to bills Tim has not paid.

On December 28 2008 I faxed my dispute to Lowe's after receiving a phone call from Leading Edge Recovery System to collect a past due account. Seems to be a trend with creditors that is to send me a notice or phone call once a situation has went to collections but can't inform me prior to the fact. And even with explanation of the fact I have not lived at the mailing address on file for almost three years somehow it is still my problem.

Anyways I called Lowe's myself after running my own credit check and it showed the above account as joint which I wasn't aware of nor could I obtain an original copy of the Lowe's application. I spoke with Nicky who informed me the account was joint and I should suggest the Judge grant the removal of my name from such debt in final agreement. That's great if you can get into the courts and then if you do you make it all in one session, or have a state grant property and personal settlement without granting child custody. If not it's back to the waiting game again.

My eight hours in court September 11, 2009 ended with only hearing my side and two postponements since and a scheduled court date for April 16, 2010. So once I received the debt collector's call on December 23, 2008 I spoke with Rita to verify my involvement with the account. I was not then transferred to Kelvin Operator 67962 in the Recovery Dept who said my involvement on the account was as a co debtor and that Lowe's does not report co debtors nor can garnish wages. Kelvin informed me prior to this statement said he was placing me on hold to ask his Supervisor. I then asked why the debt collector was calling me. Kelvin suggested it was the collection agencies attempt to collect.

So no contact or reply was made after I sent my fax 12/28/2010 until the first week of March when ARS National called to collect the above said debt. After re-faxing my original 2008 fax to Lowe's Recovery Dept, copies of my preliminary agreement, order to file for divorce, as well as submitted final property and personal settlement stating to remove my name from such account, copies of emails to my attorney advising to his attorney of Tim's non compliance of working with me, I was told it was a civil matter and would have to take up my dispute with the courts.

So what does a person due that has not been informed of the issues nor has received a copy of a bill, statement, and prior past due notice, or signed one receipt for the balance due invoices do in a situation like this. It seems like a legal run a around with no end. It is no secret that divorces take money and lots of legal counsel but it is also common sense to assume it is very difficult to start over after a divorce financially and is even harder when you must be responsible for debt you were unaware of and cannot get answers.

I received replacement parts for slg-2006c five burners, and they still don't put out flames like they should. This is very dangerous. The barbeque caught fire, and all the burner are burnt away. This grill needs to be recalled. This is made in China. Let's go back to good old made in America. This was not a cheap grill, and should last longer than 2 and a half years.

I purchased flooring, and had it professionally installed. The flooring began to fail only months after installation. I called Lowe's, where I purchased the flooring. I was told by the head of the flooring department that Lowe's did not handle the warranty, and to call the manufacturer of the flooring. I did call the manufacturer of the flooring (called Cryntel Visions) about their product. I was upset because I'd purchased far more than enough of it, to do every vinyl surface in my home, due to the 20 year warranty they advertised, and the product was already coming up! Peeling, uneven edging, places where the dye on the surface was a "white spot". It was a mess. The corners were higher than the center, due to their own backing being flawed during manufacturing. I found brand new tiles still in the box, that were already bubbled and peeling on spots of the surface.

The product was called Mineral Sable (model number V05587), a 12"x12" durable vinyl flooring product. I could not believe it when the Cryntel Vision customer representative told me "if you move things across the surface - like furniture/kitchen chairs, etc., or clean your floors with chemicals or cleaning products, it voids the warranty. I asked her, because I had all their literature from inside the tile box in front of me, "where do you recommend cleaning products to be used, or mention which can not be used? I use a Swiffer Wet-Jet. Is that a product that voids your warranty?" She said that she didn't know exactly which products, but cleaning products void the warranty". I asked her "if the product is to be used in kitchens, then you are saying we can't move our chairs or walk on it, because moving things on the surface voids your warranty?" She said, "moving things, like chairs, yes".

I told her "the 20 year wear through warranty that you list means 'from the top down', is that correct?" She made me take photos, my sales slip, and mail them to Cryntel. I never heard another word. My floor is coming up everywhere. Now, several years have passed, and every time I look at it, I cringe and get upset at all the money wasted.

I had a plumber install a new Whirpool water heater in 2009. The pilot light will not stay lighted. I had the gas valve and thermocouple replaced by a service person. I have the same problem after calling a tech at Whirlpool. They sent a new gas valve. The service man replaced the gas valve but I am still having the same problem (pilot light will not stay lighted). I am going to have to purchase another hot water heater because the Whirlpool heater will not function. Whirlpool knows that they have problems, but continue to send parts that do not fix the problem.

I have no hot water! Both thermostats were changed. Still no hot water. Never worked from ay one and all I get is the run around from whirlpool. Never buy anything from Lowes again! For four months, no one will take it back!

In 9/09, I ordered a kitchen cabinet top and sink, understanding I had 6 months, deferred interest/no pay, ending on 4/12/10. The initial product was damaged. It was discovered after the installation. The plumber left me without water for 3 days. Lowe's manager came out and offered to replace it and give me a "discount" with the amount to be determined by the amount of other products I would buy.

I have picked out the carpet, flooring, etc. and hoped to have it all done before the expiration date of the deferred interest contact on 4/12/10. I did not ask for an extension as I believed all would be completed before the 6 months. However, on February 17, I received harassing phone calls from GE Credit saying Lowe's hired them to collect the full amount, (he said his name was "Watson") with interest, adding about $200 to my original bill. The reason is, "You are 3 months behind on your bill, we will turn you in (I imagine that meant to the credit bureau, or legally, by the hateful tone of their voice, what I could understand)."

I immediately called Lowe's Customer Service and when I gave the woman my card number, she immediately said I had to talk to someone else. She connected me back to GC Credit, not allowing me to say anything about why I was calling. Since I realized Lowe's was not going to help, I asked GC Credit to speak to a supervisor, hopefully whom I could understand what they were saying. He, "Mark", said the same thing, as the first person, "You are behind. We will turn you in," and I must pay the "full bill". I attempted to get him to tell me how I could be behind, if I didn't even have the product and also had the deferred account. He only said "You are behind. Send the money, or we will turn you in."

I asked why GE Credit was calling me. He replied, "Lowe's hired us to collect the money from you." When I tried to explain about the deferred interest account, he said he did not know anything about that, only Lowe's gave them my name, to collect the money. I called the store where I bought the merchandise. I spoke with the manager, Adam, and was asked to fax him copies of my bills, but that they could not access my account unless I was there. I told him I was not going to leave work as this was their mistake. I faxed the info. Of course, I heard nothing for a week.

I called and he said, "The fax did not arrive." It's funny as my fax machine printed out a form that indicated it did. So last Friday, I called Mr. E., the manager at the same Lowe's store. He said he would "look at my (meaning his) over the weekend end and perhaps could find out what was going on and again asked me to fax my bills to him. The next day I received a letter (in addition to the phone calls) from GE Credit telling me I had been "referred" to them for collections giving me 30 days to pay the full amount or a judgment would be filed on me.

This letter was dated the same day the phone calls began, so it appears GE Credit or Lowe's had no intention of listening to my explanation. The letter was mailed after it was typed, so I did have the time to try to correct the matter with the store, since Lowe's customer service would send me back to GE Credit again. I have taken great pride in my excellent credit history. And now that may be jeopardized by having to pay for something I don't even have. The amount was initially $2,185.76 and is now $2,671.00 per GE Credit.

There was also a charge included for a hot water heater, which is the only thing I do have that works, $371.76, which I paid off after receiving the calls from GE Credit. I was told as an explanation by the Lowe's manager that as of 2/1/10, the law regarding the deferred interest policies was changed to the customer needing to pay a minimum payment each month. However, my initial contract was 9/09, and I was not informed there was any change. So, how could I be 3 months behind, if the law didn't go into effect until 2/1/10?

Also, there were finance charges and penalties listed on my bills each month. I asked the salesman in front of the manager, Mr. E., about this. He said they were to show me what I could owe if I did not pay off the amount by the due date, 4/12/10. The salesman then took that bill and went back to his work, saying "I'll take care of this." I believe this was November or so. So, you can understand with no contact regarding my being not current, I was surprised about the call from GE Credit. I actually believed if I could explain the circumstances, they would work with me. Of course, they do not care, since they have the power over me at this time.

This caused absolute stress, with the possibility I may have a black mark on my credit. And due to being able to explain the situation to either Lowe's or GE Credit, I may have to pay for something I do not even have. I am filing a complaint with the Consumer Protection agency, as well as the Attorney General here in Arkansas. I am also writing a letter fully explaining the situation, sending it to the Lowe's manager as requested. Mr. E., did not promise he could help. He appeared as surprised as I was about all this.

My letter stated that I want to cancel the replacement order with them. Hopefully, they will allow me to keep the damaged counter top and sink until I can get a replacement from another company. Oh yes, I want the $70 I had to pay for the person to measure my counter top, and the one to measure my floors for the carpet and flooring. I'm wondering if Lowe's, because I am a senior citizen, believes I will just buckle under and agree to pay as they want. I can assure you I will not. I will tell as many people as I can.

I received a letter from Todd ** that stated, "Congratulations, your excellent history with Lowe's consumer credit card has earned you a credit increase of $1,000 to show our appreciation," and so on. When I went to the store, the increase was not there. It is a little embarrassing for me to have that letter in hand and there are no increases and I was denied the increase. What is going on here? I got a letter from Todd ** that plainly said I had an increase of $1,000 indeed to the $1,000 that I currently have.

I called on Sunday Feb. 28, to get information about a Char-broil grill. I used the model number provided on the Lowe's website. Not only did "David" not know what I was talking about, he said he had worked at Lowe's for "nine years" and had never heard of it. His attitude was exceedingly rude and condescending. Look, I'll get the grill elsewhere; but I think if Lowe's is going to employ ***, I'll not be purchasing anything else there either.

I purchased a freezer on 2-25-10 and was told it could not be delivered until Saturday afternoon, which I agreed. Late Saturday afternoon, nothing had happened. I called the store to see what was going on. I was informed that the time of delivery was to be Sunday afternoon. It looked like I was lied to. I then canceled the order and went to Home Depot and purchase one and find they did not lie to me, therefore I am no longer a Lowe's customer.

We build a new house six years ago and I bought a new Maytag washer and dryer set performance series. The washer broke down and my dyer was gas. It used a lot of gas and I wasn't pleased with it either. The repairman said that it would be cheaper to replace it than to fix. Dryer and washer broke down. There's a motor problem and I took very good care of them. I thought Maytag stood for something. I am very dissatisfied.

We purchased a WP Duet electric dryer with an additional 2 year warranty on 12/9/09. The dryer was on clearance because it had been a display model; the total price was $594.89. I had been very pleased with the dryer up until the point that it was discovered that is was restarting itself and running all through the night.

My 20 year old daughter had been staying with me and she had different hours than me. Therefore, when I got up in the mornings and the dryer was running, I assumed that she had done a load of laundry. She moved out mid-January 2010. It was at this time that I discovered that the load in the dryer in the morning was indeed the same load that I had started the evening before.

A repairman from A&E finally made it out to our residence on Wed, 2/17/10 and stated that he would replace the electronic front panel but he would have to come back to do so. He is scheduled to come back out this Wednesday to repair the dryer.

In the mean time, I received an electric bill for over $500! I feel that Whirlpool should reimburse me part of this bill. I have made several calls to the electric company trying to figure out how my bill could be so high. We went over all my electric usage and my husband checked the water heater, etc., etc. We came to the conclusion that the dryer has to have been the "culprit". I have a daily readout of kilowatt usage that shows that the usage increased tremendously after the purchase of the dryer and went back down after I had realized what was happening. Can someone please contact me about reimbursement as soon as possible?

We purchased a dishwasher on Thursday, February 11th. I wanted Lowe's to install the unit. Lowe's stated we would be contacted by the installer within 24 hours, and the installer would arrange the installation date. I wasn't contacted until Monday, February 15th, 5 days later. The Installation was scheduled for Friday, Feb. 19th. I was called late Thursday evening, and a message was left, stating the installation for Friday was cancelled. I have been without a dishwasher now for 10 days, and I was told the installation could not be performed this weekend either.

We bought the Eleganza bathtub and surround 2 yrs ago. After one year, we now have a 3 inches crack just like many reviews from Lowes. They did send us a replacement tub (the same one). I just want my money back. We suppose to get a installation check but haven't gotten that. We have been dealing with them since Aug. 09 and here it is Feb. 2010. I can't believe Lowes is still selling these tubs and Aqua Glass is still making them.

I went to the store located in Gun Barrel City, Texas to get a water filter for my Samsung refrigerator (which we purchased there). They did not have the filter I needed, and was given a card for parts and accessories, and was told to call them, make the purchase, and it would be delivered to my door. When I called, I was told they would charge me $7.99 for shipping! To me, if they are selling appliances, they should stock the items that go with it (which I have been able to get there in the past). This really hacked me off by charging me shipping. I have since looked online, and found the filter I need at half the price, plus the shipping is free!

I purchased a water heater from Lowe's approximately 18 months ago and have had problems with it since. And I called the number above and I was told they would reimburse me for the purchase of the thermal coup, which is the problem of pilot light. According to company, it's a common problem. The thermal coup was replaced and still pilot light won't stay lit and have had cold water for two weeks so far. No one in my home has had a shower that required using the hot and cold water handle in two weeks. The only handle we've used is hot and isn't even warm to shower 5 minutes.

My Samsung quad refrigerator's motor and fan were making noise and now the food is ruined and temp reading is wrong on outside of fridge. I have been waiting over a week for someone to repair and I cannot afford a new fridge right now.

Completed a rebate form on 7/5/2009 and I have called a have spoken to several different customer service reps who claim they will send out my $20.00 rebate check and I have never received it. They claim to have sent it 3 different times.

After hearing about a recall on my perfect flame grill, item#61701, I called Lowe's and spoke to the manager, Jere, who told me to bring it right in and get a refund, but I wanted a new grill, so we bought one today, from Lowe's. I could not have been more pleased with the way I was treated, and I will continue to shop at Lowe's for all my housing needs, thank you.

In the first year, I had to order two stainless steel burners. Now this winter, I went out to use the grill, there were three more burners that had blown out. As I looked at the grill, the back ledge were the burner screwed down to is all rusted out.

My complaint is not the store's fault. It is about my credit. I know I am having problems, but I have never missed a payment to you all. And I don't think it's fair that my credit line was dropped.

Purchased a John Deere LA105 lawn tractor from Lowe's 14 months ago. We used it on our 2 acre lot for mowing lawn, then bought a snow blower attachment about 4 months ago to remove snow from our driveway. As we were moving snow, the motor blew up. Took it to our local John Deere dealer for repair and they informed us we were using our tractor too much. We put on 170 hours in 14 months, the warranty only covers up to 120 hours. They stated the cause of the problem is that the LA105 is not mechanically equipped to handle the snow blower attachment and Lowe's should have never sold it to us for this particular tractor.

Lowe's sold us both items knowing what tractor we were putting it on but the snow blower attachment required too much from the tractor and the LA105's motor isn't big enough to handle it, so it blew up the motor. Saying there is nothing they can do because it is over the hours. I checked John Deere's website and you can buy the same snow blower attachment as an accessory for the LA105 tractor. Not sure what to make of this. So, they want us to spend another $2,000 - $3,000 on a bigger John Deere tractor. Well, after spending $4500 for a mower, blade and snow blower, they want us to spend another $2,000 - $3,000 to purchase a new bigger John Deere tractor alone. I think not.

I had been a long time personal and commercial customer of over 8 years. I used the commercial account to remodel rentals and 2 businesses. I am the head of all the repairs and maintenance for the family-owned business.

I started having trouble a few months ago with a couple of the commercial sales people. I was always professional enough to not argue with the employees but would just go to the store manager and make my complaints directly with him. I even caught the extremely poor behavior of his employees on my cell phone camera videoed them with sound, for proof of my claims. The store manager, Alex, assured me that he would take care of the problem and refused to watch the video proof. What he did do was tell the employees that I had caught them on my phone displaying the poor behavior and down right rude actions toward me.

After that, every time I answered my phone near the employees that I had complained about, they would jump up and start telling me I couldn't use my phone in there. Well Lowe's has no signs stating that cell phone use is prohibited so I complained to the manager again. He told me then that he had checked and there were no laws against it but it was against store policy. So I told him fine, post it and I would abide by it. He refused to post it and told me he would kick me out of the store if he caught me using my phone again to capture proof of his employee's bad behavior employee again. Well I was in the store 4 to 5 times almost everyday running to get supplies. I can prove this with my commercial credit card statements. Most time without trouble except when those 2 certain employees were at the commercial counter.

Well on this last visit, I received a call while waiting to checkout. The employees names are Debra and Patty. I pulled out my phone to answer, it was on silent ring and Debra jumped up from behind the counter and said what are you doing taking pictures. I told her it was none of her business what I was doing with my phone and to call the manager so we could get her problem taken care of. She tried calling the manager with no luck so I went to the customer service desk and there he was. I told him that I used to think he was a good manager but due to his telling his employees I was getting their bad behavior on my camera, he created a worse problem. And I asked for the district manager's number and name.

I then went back to the commercial checkout and checked out with a different employee with no trouble. I walked out of the store to load my supplies. I loaded them and being a guy who hates hunting a cart, was pushing my cart back near the commercial entrance. That's when I noticed the employee Debra and Patty, who might had never come outside, were outside the store under the loading area, coming toward me. About that time, I got a call, pulled out my phone to answer it and at that point both Debra and Patty started yelling at the top of their lungs that I couldn't take videos there. There were 2 other employees outside at the time and I said to them since they were standing 5 feet from the yellers to witness to the manager. They claimed they didn't want to get involved.

This was the last straw. I had never been harassed by them like that, had never even mentioned that the manger needed to fire them but this time they crossed the line. I left the store and called the manager and told him what had just happened. He said he would look at his videos and get back to me, he never did. I called the corporate office and told them what had happened and that I was thinking of filing harassment charges on the 2 employees that harassed me, and that until they take care of the problem, I would not shop at Lowe's again. They asked me for my address and phone number, I gave it to them. They said they would be getting in touch. Next thing I know, I got a FedEx with a letter from an attorney telling me that I was banned from all Lowe's properties and not to contact any store.

I was sent a letter from Lowe's approving me for credit in the amount of $1500. I always made my payments on time. Most of the time, I paid over the amount that was due. Due to my credit getting bad and unforeseen circumstances, Lowe's cut my credit off completely. I called to ask why and they told me it was the bank's decision. So to my understanding, Lowe's does not care if you are a good customer or make your payments on time. They feel they have the right to judge you due to the rest of your life no matter if you were making it right with them.

I do not think people are aware that they have to be perfect in order to have credit with them and they don't want you to do business with them if you don't. They state they are not the ones that initiated this. They blame the bank they deal with but to me that is just a scapegoat for them. By stating it is not us but rather the credit card company is how Lowe's justifies that they truly do care. The sad part is, I chose them over the other home improvement stores and spent thousands of dollars in their store because I truly preferred Lowe's. Please be aware of how they do business!

I purchased a Whirlpool Hot Water Heater, Model # FGIF4034T3NOV five and a half years ago at Lowes. It worked fine for four and a half years. Last year, I had to have someone replace the Thermocouple only because of the way it is installed into this unit. It was very difficult to change. After installation, the blue thin cover had to be left off because everytime it was put on the tank, the pilot went out. The pilot has gone out twice since then, the first time I lit it up quickly.

The second time, which happened last night, it took me 40 minutes. A friend of mine who is also a heating contractor had told me that Whirlpool did not vent these units how they should have and that's one of the reasons the pilots keep going out. After 40 minutes, I decided to remove the nickel size glass window that's mounted on the silver plate. The unit fired up on the first try. it has stayed on since last night. Only time will tell, but I'm very unhappy with this unit and plan to take my loses and buy a Bradford White. I've already told the rest of the family to stay away from Whirlpool products.

My wife and I had purchased a Maytag Neptune washer and dryer from Lowe's in Meridian, Idaho on Eagle Road three and half years ago. When the washer goes in the spin cycle, it shakes the house and gives a massage free of charge. This has been happening for a long time. We just had three service technicians look at the washer and were told that nothing can be done. We are getting pretty disgusted with the product. A salesman at R.C. Wiley in Meridian, Idaho had told us the washer had a recall for the problem, but say when I would like to have this washer picked up and a new washer given to us in exchange. We have an extended warranty on the washer.

I received an offer from Lowe's offering 0% APR on purchases made between September 15 and December 15 2009. I purchased a TV for $1228 on December 4. I received the January statement indicating the promotion expired on January 4. No 0% APR for me. Manager Cheryl said 0% lasted only between September 15 and December 15. I asked what benefit would I have gotten if I purchased the TV on December 14. She replied 0% for one day! How about December 15? I asked her if she thought this promotion was deceitful and dishonest. She said she would not answer that question. She didn't say no. She said she couldn't help me and no one else would either. I am forced to pay the bill off in full to avoid $24.99 APR. I am currently out of work.

Since purchasing my appliances from Lowe's, they have been nothing but trouble. My major concern has been my Maytag Neptune washer. It has been a disgusting god-forsaken worst washer. It shakes all over the floor, the timing is off one hour, washing takes two, the spinner does not spin, I have to continue to use the spin cycle button, the fabric softener does not dispense, it holds water that will not drain, the bleach dispenser does the same.

Now along with these problems, the rinse cycle continues to let the water flow. resulting in the water leaking all over the floor and me having to unplug the washer, turn the water off, waiting a while, then hitting the spin button for all the water to drain out, then repeat the spin cycle several times. This is horrible and it works on my nerves. I should not have to go to the washer up the street to wash and carry wet clothes back home to dry.

Service person after service person has been to my home with temporary solutions. I want the problem solved, and not in months, I want it solved now. My money was taken easily for broken, unusable worthless appliances and now it takes years to fix it. I'm a very unhappy customer and I am letting my friends and family now not to purchase any major appliances from Lowe's, or to purchase a Maytag Neptune washer from anyone. Please solve the problem.

Purchased my Poulman's snow blower at the end of August 2009. I didn't not start the snow blower until winter had approached in December. When I did start the snow blower, I noticed several things were falling off the snow blower and I had lost several parts in the winter snow. I went to the store the first time and they gave me parts for the handle bars of a model they had in the store. The second use of the snow blower the edging on the auger part of the snow blower fell off losing the bolts, etc., that held that on. On the third use of the machine, the control that moves the shoot from left to right broke. I found out this was due to a stripped bolt that was used at the time of assembly.

At the time of my purchase, I had bought an extended warranty on the snow blower. I was told by Lowe's that even though I bought the snow blower at the end of August and did not use it until December that there was a 60 or 90 day return policy and I would not be able to return it. This was after the first incident with the snow blower. I was then told to call my warranty service for repairs and so I did. They arranged for repair and pick up of the snow blower. After almost two weeks of having my snow blower in for repairs, I called them because they said it would only take seven days. They informed me that Lowe's isn't sure that they will cover repairs of the snow blower which range to about $170.

I then called the Lowe's warranty service and the informed me that the cost should be covered if not by my extended warranty but from the warranty remaining on the snow blower. I returned a call to the repair shop and they informed me that Lowe's does that to smooth talk their customers and that they have many snow blowers by their company and have not received payment for them. I am very angry by the service I have received from Lowe's and I am angry at the quality and service I have received by Poulman's equipment. I paid over $1,100 for this snow blower. I was told by Lowe's that I needed to check the snow blower for loose parts after each use. I only used the machine three times. The reason parts fell of it is because it wasn't properly assembled. I have received poor quality service from Lowe's and Poulman's.

I purchased Valspar paint Ultra White 7006-24 and the beige Royal Pine 5011-5 in Oct 2009. I started with the beige then I painted with the ultra white. The white turned yellow. I returned the white to Lowe's paint dept. and they gave me another can. It did the same thing. Then I started back with the beige, a new can I purchased from Lowe's. Supposedly it was the same color. Well it wasn't. I wasted my time and effort it took me to paint. I am loosing my respect for Lowe's. Valspar was supposedly the best Lowe's has. I received no help from Lowe's. What do I do?

We purchased a washer and dryer combo from Lowe's. We were told that it would be delivered the next day. The following morning, the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot, we called Lowe's, only to be informed that the driver had been to the house, knocked on the door, and left a tag. We told the store manager that we were home, waiting for the call. He rudely explained that the driver did what he was told to do, and since we didn't answer the door, he left.

We were then told that we may get the delivery the next day, or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days, and the manger would not set a new appointment, we told him that we would just go to another store, and purchase a washer and dryer, and then get our refund from Lowe's. His comment was, "do what you have to, I don't care". We went this evening, and purchased a better washer and dryer from Nebraska Furniture Mart, for a lower price. When we went back to Lowe's to get a refund. no apologies were given, and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowe's. We have a Home Depot down the street, and too many other stores to shop from. We refuse to be treated badly.

One of my employees and myself arrived at Lowe's at approx. 9:55 pm. Another gentlemen walked in 30 seconds prior to us and the young lady locked the door. I must admit the type of work I do would make me appear to be unprofessional to say the least. But regardless to my appearance or my ethnicity, I am a well educated individual that will not accept any treatment less than that of a United States citizen. I feel discriminated against and if anything could be done, I won't rest until equality is not just a common phrase but a practice.

I purchased a Perfect Flame round grill on June 18th 2007. They replaced the burner cover at no charge in April 2008.

In November 2009, I started to smell gas while grilling. The burner cover was broken again and upon further inspection, I found the burner and venturi tube completely rotted out. Finding that parts are no longer available. I put my $230.00 grill in the trash. I will be searching for my receipt. My Lowe's knows nothing, two and a half years. My $230.00 grill had to be trashed!

On 1-12-08, my wife and I purchased a new Whirlpool Gold glass cook top at Lowe's. We also paid for installation at that time. It was a 30 inch electric cooktop model no. GJC3034RB01, part no. W10140991. We paid Lowe's $279 for the installation and $565 for the cooktop. It was installed on 1-18-08 by a company sent out by Lowe's. At no time thereafter did we drop anything on the cooktop or damage it in any way.

On 12-22-09, we first noticed a large crack at the front of the cooktop. On 12-23-09, we noticed another crack starting at the back of the cooktop and running all the way to the first crack. We contacted Lowe's on 12-24-09 and spoke with Monica, who said she was one of the store managers. She said she would call us back. Then we received a call from Shannon of Lowe's in Folsom and she said she had contacted Whirlpool. She instructed us to call Whirlpool's Service Advantage number, 1-888-, which we did. We spoke with Diana who said she would send A &E Mfg Service, 1-800-, out to inspect the cooktop.

On 12-29-09, a man named Atish from A &E came out and inspected the cooktop. He said the product failure was probably caused by "thermal heat." He wanted to charge us for a service call and we told him no one from Lowe's or Whirlpool had advised us that we would be charged for this inspection and that we did not feel we should pay for it. He also indicated that since we did not buy the extended warranty plan, Whirlpool would not pay for a replacement. We were advised by Whirlpool not to use the damaged cooktop because it might be dangerous.

Our position is that this product should have lasted more than 1 year and 11 months. While my wife and I do not consider ourselves experts in determining the cause of this failure, it seems clear that it could have only been caused by one of two things. It was caused by faulty installation or a defective product. Lowe's and Whirlpool should not be allowed to hide behind a 1 year warranty. We believe they owe us a full replacement or a full refund of the amount we paid Lowe's. To date, we have not received such an offer.

I ordered 2 sliding double vinyl doors from Lowes a month ago. On the first time, they delivered but they only have one door. I called them to ask the reason, and they said they will check and call me back, but they never called back. After at least 1 week, I got my second door delivered, but this time, the screen and key lock is missing.

I kept calling them, and every time, they say they will check and call back. However, they never called back and never they don't have the records about the missing parts. Last week, they said the screen and key lock will be sent by the provider and I should get it this week. However, when I called today, they said the items will be sent next week and delivered two days after.

The customer service totally suck, especially the delivery department. No one enters any request and I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes still exist! My comment is, don't buy anything from Lowes, especially the delivery items. They suck!

I purchased a vanity which the store said they would hold for me. When my contractor went to pick it up, they said it was no longer there and it had been sold. The store had my complete contact information and they told me that the information along with the location of the item, aisle 16 and my contractor's name would be sufficient to retrieve the item. When I tried to reach the store manager, I was on hold over the course of 3 separate phone calls until I mentioned to the receptionist that I was lodging a complaint with the corporate office at which time the manager, Brian, promptly cackled me back and said that another vanity has been located but it is not known when it can be delivered. He did say that he would let me know.

At this point, I feel that it was the threat of a complaint such as this versus any real commitment to good consumer service that prompted even that much. Brian had been paged numerous times while I was on hold and when I asked him about this, he claimed not to have heard the page. Is not the purpose of an overhead pager just that that is, to facilitate communication in all parts of the facility?

I bought a Maytag front loaded washer and dryer from Lowe's in South San Francisco on October 27, 2008 along with a 4-year warranty. On November 6, 2009, my washer started to make a strange noise as if a screw was bouncing along while the drum turned during it's wash cycle. I investigated to see if indeed there was something that might have fallen out of a pants pocket but saw nothing.

During the rinse/spin cycle, I was hovering over the washer because the sound was getting louder and the washer was shaking badly. I held the washer in a effort to quiet the noise created by the shaking, yet the noise didn't compare to the original noise of something rattling inside the drum. I finally pulled the plug to stop any more damage from happening. The noise was extremely loud and since I've done work installing appliances/remodeling, etc. I know a problem when I hear it.

To the chase: I called the number that was on the warranty receipt given to me at Lowe's upon the purchase. This turned out to be A&E Appliance Repairs. I'm not sure where they're located but I set-up an appointment which was on the weekend of the same week of the call. Their repairman arrived within the time frame given and was well-mannered, but lacked materials I feel are essential in this line of work. He asked for a bucket or something so that he could drain the water that still remained when I pulled the plug. I told him that the location of the drain was too low to the ground for a bucket to help and suggested that he maneuver the washer to the front of the garage and drain it down the driveway to the gutter. I asked him if he had a dolly? "No," he replied. I couldn't believe it, not even a dolly.

Anyway, he removed the back cover and came to the conclusion that the bearings froze and that I would need two parts before the repairs could take place. One part, the stainless steel drum would arrive within 5 working days, the other part, the outer casing drum that holds the motor and stainless steel drum in place is backed ordered and will be shipped around a month from this service appointment. I couldn't believe my ears! One month? I asked that if it was on back order for that long, there must be a serious problem with these washers to create a logjam for this particular part. He gave me no answer. This is the early part of November, I hoped that I could get lucky and get the part earlier and in time for Thanksgiving. The part just never came. I finally called to ask what's going on with 'The Part'. I was angry but not to the point to where the call center customer service person began to take a rude stance and when I asked for her name, the call ended. I then called Lowe's Customer Service number; that person apologized for the previous call and informed me that the part in question just arrived to the warehouse and should be at my house in five days. I asked why the month wait? There was no answer.

The part finally came on the day I was going to call to let them know that the part still hadn't arrived. It saved me another phone call. I scheduled an appointment with the repairmen (this job requires two guys) for the upcoming Sat. The same repairman who came the first time appeared and upon opening the box noticed that the motor mount part of the drum was broken. By this time, I was out of steam. It wasn't his fault and getting upset wasn't going to solve the problem. He makes a phone call to have the part ordered again and tells me that the part will be here in five working days. I looked at him and asked why five days this time and more than a month earlier? He didn't know but acknowledged that the time frame for the part to arrive to my house was way too long.

Well, five days came and went. I lost count between the days it was to arrive to when it actually did finally arrived, but it was always with a surprised expression on my face since I'd given up on this thing ever showing up, period. Well, I've scheduled my appointment for Sat.

I inspected the part before calling and after almost two months to the day, I'm hoping that this is the last time I see a repair person from A&E any time soon. They actually wanted me to hold on to the broken drum casing to give to the next repairman. I laughed and with very little words explained that I'm not going to warehouse that huge box for your company, that he could and did take it with him. The nerve! Lowe's has a problem with this service company, along with Maytag having a serious problem with their product. One year and already a major repair?

Heck, my last washer lasted me about seven years before I traded for another rather than fixing what was wrong with that one (home owner's insurance). There's no accountability anywhere! Lowe's position is to apologize for the repair service department's lack of ability to fix the problem in a timely manner. There's no accountability on the service dept. due to a back order of parts. But tell me this, how come they quote one month the first time and five days the next? Not that either prediction came true, far from it. Like the saying goes, "something smells fishy."

I also purchased the Perfect Flame BBQ (Model: 2518SL) which was not covered by the recall. My grill is used a couple of times per month and used in a covered area--also stored in a covered area. I noticed some flaming at the rear so I pulled the grill apart and found the two center tubes cracked with many holes at the rear. The outer tubes seem fine at this time. I am very disappointed that a $500 grill has not last very long and disappointed that Lowe's has not recalled all the grills. I am now getting ready to purchase a new fridge and was going to purchase from Lowe's. I will not making any further purchases from Lowe's and encourage others to not shop there either.

I purchased this expensive coffee maker for my husband 10 months ago hoping it would be easier for him as he is disabled. This way he would not have to deal with a carafe. The machine leaks and then just stops working altogether and randomly will start working again. I thought with a three-year warranty, it should be a good product. Turns out there are many complaints just like ours. The worst part is they have tried dealing with the manufacturer and the manufacturer seems to be less than cooperative. I am not looking forward to this ordeal but am not happy with the fact that I spent $99 on this unit as did others and they cannot seem to get it right.

Whirlpool gas water heater purchased March 7, 2008, ceased providing hot water Dec. 24, 2009. Plumber contacted (Mr. Plumber is name of company) first asked if the product was a Whirlpool water heater from Lowe's. He said he would not even come to our home to look at it, saying this product has caused so many problems for homeowners that plumbers won't tackle it. So we went to Lowe's where we purchased it, and ran into a blank wall at customer service. Total disinterest from three managers. We intend to have our plumber (Aqua Plumbing, Atlanta) install a new water heater of another brand at the earliest opportunity.

Their power washer PWH2500 serial number 2551493500 mfg date 07/21/05left tire exploded when I put air in it today. The plastic rim exploded and then the inner tube and tire exploded. Knot on my right shin, minor cuts on my right hand and split my right thumb nail.

We bought a refridgerator in May and went through the hassle of filling out and mailing in a rebate form. Instead of receiving a check they sent a Lowe's gift card. We didn't realize there was an expiration date and when we went to spend the card it was expired and no good. The clerk told us she couldn't do anything at the store and we needed to call corporate. When we called them they told us to talk to the store. We finally talked to the store manager who went ahead and honored the card, but we had already purchased what we needed and paid cash so we were reduced to either buying something we didn't wnat or losing out all together. I am sure this is the reason for the card instead of a check. what a rip off.

Purchased a Whirlpool 40 gallon gas hot water heater Sat. about noon. Had it installed Monday am. Would not light. Called gas company. Technician could not light. Said it was defective. Called plumber thinking he might could fix it. Could not. Also said it was defective. Tenant requires hot water baths due to health condition. Replaced with a Rheem heater. Works great. Took receipt and heater to Lowes for refund. Said I had to have an RA # from Whirlpool. Called. Spoke to someone in India who was very difficult to understand, but he steadfastly refused to give me a number. Said it was repairable. Told him I didn't need it repaired as it had been replaced. Asked to speak to Supervisor. Stayed on hold for 15 minutes and still no one came to phone. What do I have to do to return this hot water heater and get my money back? Have checked on line and see that this is a problem for many other people. Please Help!!

I submitted my complaint through a class action suit against Choice Deck. It was returned because I did not have the original Lowe's receipts. I had a contractor who is no longer in business install the deck and have his invoice to me, but I have no original Lowe's receipts. The application for the suit stated that you could still participate even without the original lowes receipts but it was returned anyway by Choice Deck. The decking material molds and needs cleaned 4-5 times a spring summer season.

Cashed in points for $400 of Lowe's gift cards, never being told the cards could not be used as payment against a Lowe's credit card. Opened a Lowe's credit card account and was never told gift cards could not be used as payment against the credit card. As a result I can't used the gift cards for which the points would have produced $1/3 more in cash, a result of non disclosure and scrupulous crdit practices by Lowe's

Holiday Living 150 Twinkling Lights Item: 0176681. Distributed by: L G Sourcing. Inc. N Wilkesboro NC 28659. I bought seven boxes of these light sets because they said "twinkling". When plugged in, only 15 flash. In fact all seven boxes have the same result. Fifteen, not 150 twinkle. There is nothing on the exterior package nor on the materials inside that mentions only 15 flash.

I called the 800 number listed on the outside of the package and it is Lowe's Consumer Center. I told the operator, Dorothy, about the problem and she came back in a couple moments saying, "Yes, only 15 are supposed to twinkle". I told her that the package doesn't say 15, it says 150 twinkling lights. I told her this was deceptive advertising that borders on fraud.

I asked if there was someone higher up "the chain" and she gave me another 800 number for Lowe's Consumer Affairs. I spoke with Kim at this who said that she didn't know anything about only 15 lights working on the item and told me to go to the nearest store for a refund. This is a fraud and Lowe's is trying to dodge responsibility by offering a refund. Given the size and number of stores, this must be a nationwide situation. There must be literally thousands of customers who have been duped.

REF. Whirpool gas hot water heater model # BGF1F4034T3NOV Bought and installed on May 19,2008 also bought Lowes Service Advantage Plan (thank goodness) as I have had problems with keeping the pilot assembly lit had gas valve replaced in Augustof 2009 and know have parts on order to repair the unit again.This work is being done at no cost to me at this time, however this problem is a serious one and should never happen,shame on Whirpool and I thank Lowes for offering this plan which cost me $49.97 for Six year's of extended protection!!!

s maybe a year ago or less. Lowe's nor Whirlpool will fix the stove. I a very disappointed at both, because this is a few days before Thanksgiving and I can not cook my family a thanksgiving dinner because whirlpools products has fell me right before the Holiday. But I bet you Whirlpool's CEO is going to eat thanksgiving dinner at his house on thanksgiving day.

On Saturday November 22, 2009, My husband and I went to the lowe's store in Rosenberg, Texas. We went to the store to find a item for the clothes closet.My husband walked down the aisle looking for the item, while looking two store associates walked right pass him. Neither one ask him if he needed help to fine anything.I was at the other end of the store looking and 4 associates walked right pass me with not a even hello or good evening or may I help you. The customer service at Lowe's in Rosenberg stinks, the customers are walking around the store like zombies because ther's no help to fine merchandise in the store. Oh, almost forgot one of the associates stood in the middle of the aisle talking to either a friend of his or family member for over forty minutes.

today is the 19th and I called the store to find out that the manufacturer MOHAWK does not even have the carpet that they have to send to the installers. therefore our family will have thanksgiving on the bare floor because we were told to go ahead and pull up the carpet. THANKS ALOT LOWES

Monday 11/9/09 at 3pm i went to lowes to get some paint from lowes. The store was completly dead yet there were like 5 employees behind the customer service counter conversating. Aftere about 20 minutes i had picked out my colors NOT 1 person asked me if i needed help. So, i stood at the desk for about 15 minutes and the girls behind the customer service desk practically watched me wait, and the customer service desk is about 10 feet away from the paint counter. Finially, i went over and asked for some assistance and this girl called someone from the back to come mix the paint.

A few minutes later he came out and was incredibly rude n was rushing, i totally regret not looking at his name tag! So i figured they were short on staff for the paint counter n left upset. THEN!... about 530 pm i went back to get some extra paint rollers and some tinted oil based primer. stood at the counter for 20 minutes ...literally. The same girls were working behind the customer service counter so i asked them if they could get someone to help me (clearly they were still just standing there conversating doing nothing productive). She said some one will be right out. 10 minutes later... the SAME GIRL said are you waiting for some one and i said yes im still waiteg for someone to help me.

I honestly don't even know why i stayed there i should have jst left. So finally someone came out and helped me and had to call someone on his cell phone to ask them how to tint the primer and do everything else. Im not the type to complain, infact ive had some preety bad service experiences and this is the first time i have ever felt the need to complain. It was the most unbelievably terrible service i have EVER seen in my life i am embarrased for who ever runs that store. I just would like them to know how bad there staff is and you should probably do some reevaluating!

gardenplus lawn and garden cart purchased at lowe's had two wheels break off at the point where there were welded onto the bearing assembly.

I bought a refridgerator on 6/18/09 that come with a $79.00 delivery fee rebate. I mailed the rebate receipt on 6/30/09. It is now 11/10/09 and no rebate has been received.

Lowes of Asheville, on Smokey Park Hwy. has been more than cooperative!They cannot help it if your product is junk!

Began to notice water and ice in vegetable crispers and underneath them. Ice maker would stop working (frozen) and then freezer temps would go up and down then up. Food would defrost. Would have to defrost refrigerator and freezer which would then work for a short while until the cycle begins again. I have lost at least 3 freezers full of food and countless vegetables and fruit spoiled/frozen.

Had GE service man here today, 10/28, and he said the hose was smashed again. Contacted Lowes and they want to charge $85.00 for someone to come. They said it was almost a year. I didn't realize the dyer was covered for a year with GE and that's why I called them. Would appreciate your help. Thanks.

About 3 years ago I perched a 75ft hose with a life time warrantee at Lowes; home improvement store on Oakland park Blvd. In Fort Lauderdale. It cost three times as much as the cheaper one but I thought it was made better and would last longer. Needless to say it didnt last any longer than the cheaper ones so I took it back to exchange it. First the casher said with a very negative attitude, that they didnt guarantee hoses, so I showed him the lifetime guarantee on the ones in stock his attitude got worse then after waiting 20 minuets or so for him to call someone, he said I had to go on line, find the manufacture Swan and find out what I needed to do to ship it back to them.

I paid over $45.00 for this hose because it was advertised at Lowes with a lifetime warrantee which should require nothing more than an exchange; But instead of doing the right thing, they want me to jump through all the hoops, spend my time and effort chasing down the manufacture (Swan) on line, then pay to ship it to back to them, and then I would have to wait for who knows how long to get it back

I never had a preference between Home Depot or Lowes until now. The casher at Lowes had a very negative attitude an gave me the impression that there was no way I would or could be right.

On 11/25/08 I purchased Perfect Flame 4 burner gas grill GSF2016A Item 296448. Approximately 3 months after purchase I became concerned as I placed a slab of rib on grill, went into house to get utensils and when I returned my ribs had been cremated. There werent even any bones left! When I inquired I was told by Lowes there was nothing they could do because I didnt buy the extended waranty. Well, last week I let grill to heat it up, went into home to get food and when I came back out grill was engulfed in flames I had to call fire dept guess Im out $250.00 and gas grill.

I bought the Lowes Whirlpool Flame Lock gas water heater. after about two years it quit working like all the others and it was the thermocouple. That's when I found that it was a left handed thread and no one sold them, including Lowes, they only sold the newer right handed thread thermocouple. I talked to five people from Lowes before I found one that knew about the problems and he informed me that Lowes had a free replacement kit, that several of their empolyees didn't seem to know anything about.

So after two days of no hot water, right when I had company visiting from out of town and a four hour ordeal of changing everything out, I had hot watter. They supply you with an all new assembly - gas and pilot lines, burner tube (but you have reinstall the gas orfice and burner from the existing assembly), ignitor, conversion fitting for left to right hand thread and also wire up a new thermal safety cutout. This was not an easy task, I'm an electrician, and this is not something the average home owner could handle. I spent extra money for a 12 year warranty water heater and got this nightmare, with no notice from Whirlpool or Lowes that they even had this problem or a solution.

only 3 years old

I bought both laminate and carpeting at Lowes with installation. Before Lowes delivered the laminate I asked if it could "cure" in the garage, I explained it was in insulated garage attached to the house, they said it would be ok. Installation day came, three weeks later, and the laminate installers came and when they saw the flooring was in the garage immediately called thier boss "Lubba" and got orders that they could not install the flooring since it had not been "cured" inside the house...mind you this is a pallet of flooring. I informed them that the flooring sales folks at Lowes told me it was ok, she proceeded to tell me that it would violate the manufacturers warranty and they could not install.

I was informed that I would have to move the flooring inside the house and wait a week for it to cure before they could install it. She was supposed to call me later that day to reschedule the install. THE NEXT DAY, I was awaiting the carpet installers and get a call from "Lubba" telling me that they aren't doing the carpet install because the laminate has to be done first. THIS WAS NOT TOLD TO ME THE DAY BEFORE. I proceed to tell her that I can't be taking days off of work for things that weren't happeing. Offering no shred of customer service empathy, she asks me if I would like her to call me later since I couldn't decide on a re-stall date.

I tell her that I would like to know when they could come back for install and she tells me that the laminate could be installed on Friday. I tell her that I can't have my family and pets walking around tack strips (on the stairs as well!) and that I was ver disappointed in the service I was receiving. She then changed her tune and told me that she could have the laminate installed on Thursday and the carpet done on Friday. Lubba had no customer service skills, limited capacity of the English language and poor communication skills. I would NOT use Lowes installation for flooring again if they go through "Lubba". The actual workers that were contracted were great. The carpet installers were magnificent. Next time, I will contact these workers personnally to install the products I buy from Lowes.

take over if survivor does not? Home depot does.

On 10-08-09, My wife went to the local Lowes store to purchase a clothes dryer to replace ours. We saw the ad offering free delivery, setup and taking away of the old appliance. This offer won us over as the best deal for the money. We found a dryer within our budget and set up the delivery for the next day (10-09-09).

At 3:45pm on the day of delivery I called to confirm the delivery and was told by the customer service staff the delivery was not on the schedule, would not be made as promised and would have to wait till the next day. This was unacceptable to us and I requested compensation. I offered to pick up the appliance myself in exchange for a refund of $50.00 (the cost to rent a truck).

Mercy (Manager) advised me all she could do was give me 10% off. I believe this was not worth my inconvenience. We were told by David (Manager) customer service is afforded to "some people". Is their still such a thing as False Advertising. Time off from work to wait for the delivery.

Lowes doe not stand behind their products. We have the extended warrranty on out washe and they have not fixed it. our fiel is 30 days old as of today. Lowes contrated repair tells us one thing and the lowes service advantage tells us another. Bottom line we still have no resolution.

I ordered a storm door with $99 installation. Advertising said it included "haul away". When I went to pay for the door, there was a $35 fee for "removal". I was told that "haul away" means to move the door to a driveway or curb.

in the spring i purchased a pond pump, it lasted 2 days,i returned it and got another one it lasted 2 hrs. i returned it and got one that lasted 20 min. i returned it and asked to see the manager he was absoutely unconcerned,but told me he had plenty of pumps that was good,he brought back 5 pumps ,neither of them would work so he returned my money,this went by with out reporting. however last week my neighbor asked me to install some motion sensor lights on her house which i did. she bought 7 lights only 2 worked. she made 4 trips back to lowes to get 2 lights that would work. I made 3 trips to get no pumps that would work Lowe"s of Kingsport is selling China's junk and the consumer is paying the bill by returning the junk time after time. ps both of us got out satisfaction at HOME DEPOT

On 8/5/2009 went to look at garage doors. After 10 minutes waiting for service a young man starts helping us. We were told that week garage doors were having a sale for free upgrading, meaning insulated.

Next day went to pay for the door and was told no upgrading but still purchased the door anyway. This time it was an older man named Steve. He made us feel like he had better things to do than to write the contract up.

I finally called the company that makes the doors and was told the order never went in until 9/11/2009. Today is 10/3/2009 and still waiting for one 8x7 garage door.

I wish Home Depot was here instead.

On Sept. 7, 2009 at approx. 11:15am at the Lowes Home Centers,Inc. at 5000 South Coulter St. Amarillo , TX . I didnt expect to be injured by a Lowes employee that was not paying attention to what he was doing. He made me feel that it was my fault that he ran the warehouse step stand into me. The employee stated that he didnt see me when he ran the warehouse step stand into me, while I was looking at the laminated wood flooring. The stand is approx. 12 steps high.

I was angered and disappointed that the employee failed to assist me in any way after he hit me. I left the store in anger with out filing an accident report. As a 2nd shift inspector my time is limited during the day because this is my sleeping time. Being on night shift doesnt leave me a lot of time to do stuff during the day. I had to take time from my sleeping schedule to come back to the store and file an accident report. By this time its Wednesday morning and the right side of my body is hurting, especially my shoulder and ankle. I feel like my whole week has been nothing but running around and setting doctors appointments. And on top of all that your claims rep on the phone had made me feel like it was my fault being there at the store.

As an inspector I feel that your store lacks proper safety procedures to prevent accidents in the store. The person moving the stand should have a spotter because his vision is limited by the stand and he wasnt looking where he was pushing. Second, your customer service is lacking because your employees are not trained on how to assist a customer that gets hurt in the store. There should be a proper protocol to follow in this situation. He should have assisted the customer with the accident report or at least get a store manager to assist with the problem. The employee that hit me stood there and pretended like nothing had happened. As a customer I and my family will know longer utilize your store or its services. I will also pass this information to all my friends and co-workers about how your company treats customers at this location. When this accident occurred I felt that the safety of your customers is not a priority in your organization. Also I feel that your SRS claim agency lacks certain customer service skills about the way he handled my case.

I am at home improvement stores at least 5 times a week. [They] have lost another customer. sad because I like [Lowe's] stores and products, bad employee morale treating customers like dirt. PLEASE HELP. respond-correct-something. hope to hear from [them] soon. Thank you inadvance

Ordered new kitchen counter tops The gal who helped me with my countertops was great. I was unable to sign some paperwork on the countertops as we conducted most of our business over the phone. We scheduled a time to come in and sign the paperwork, i received a phone call in fact 4 calls on seperate days stating that she was out ill, each time rescheduling. In the meantime my kitchen was templated afterwards I was to recieve a phone call to schedule an appt, I didn't recieve a call.

After several days I contected the company who templated the tops who in turn contacted lowes regarding the appt. A gentleman from lowes called me and needed me to "urgently" come in and sign so an appt could be scheduled. Isn't that what I had been trying to do with my appt? Finally my appt is set for an install after much confusion in the store, finding paperwork the right person to talk to ect.

Come to find out the person who I had been working with was no longer with Lowes....hence the delay. Three days before my install date I get a phone call from the countertop company stating that the product that I ordered is on backorder so now my project is being delayed even farther. Now I have to scramble to reschedule a plumber, masonry/tile guy. I ask Lowe's what are you going to do to right this wrong? Their answer: Nothing. Sadly Lowes has lost a loyal customer and one who will be vocal about this experience.

Day of installation, the cabinets were placed and leveled on TOP of the edge of our existing laminate flooring. I asked the installer to trim the flooring so that the base counters would rest on the concrete floor and not on the edge of the laminate he told me that wasn't part of their service and it was standard procedure to set the cabinetry on top of, or in this case, on the edge of the floowing. Trim would cover anything that might show. I was very concerned as I thought laminate floors needed expansion space. The Lowes installer, Dave, assured me this was 'no problem' and 'done all the time'.

Within 6 weeks of the cabinet install, my beautiful laminate floors started to show signs of buckling. I wrote Lowes April 11th for assistance in correcting the problem. I had Empire Today, my original floor installation company, come and look at the problem. Although they charged me $1800 to 'fix' what they could, the cabinets were firmly sunk into the laminate and firmly held the planks so that those trapped under the cabinet edge had to remain in place. So, $1800 of my own money was spent trying to fix the Lowe's installer's mess.

Now it is September 27th, 2009 and Lowes has been to 'look' at the problem 3 times but nothing has been done to date. I took time off work to meet with one of their floor specialists, Mark. He assured me that his report would be in their hands that very day. Of course 3 days later no one was 'available' when I dropped into the store. The Manager Chas and the Installation Manager TJ we 'out'. Two days later, no call from Lowes, I called again and was told by TJ that he needed someone to come out to the house and measure for replacement flooring but that no one was available. He said he'd call me back that afternoon. Now, 3 days later, still no call back.

Lowes is giving me the runaround !!! My floors are getting worse as the twisting planks are spreading ... first the kitchen, then the entranceway (encumbered by the peninsula) and down the hallway. Pretty soon Lowes is going to have to replace my entire house flooring if they don't hurry. Incidentally, in case this sounds like a cheap floor job, Empire Today was originally paid $9,000 for the job and then $1,800 for repairs ... and the floors were beautiful before the Lowes installation disaster.

Last year, dry wall purchased from the above store molded. I went to the emergency room on 9/16/09 due to a severe allergic reaction according to the doctor it was due to the mold in the wall. Some of the dry wall was removed and I have reason to believe it is Chinese Dry Wall.

Purchased washer dryer on Sunday Sept. 20 2009 and set up for a Saturday Sept. 26, 2009 delivery. We were told that we would receive a call on Friday Sept. 25 to set up a delivery time. Friday night at aroun 8:45 pm we recieved a recorded msg. that the deliver would be between 6pm and 10pm Saturday night. The delivery co. would not budge. Being forced to reschedule, find a laundry mat and deal with exreemly unreasonable people. Never purchase major appliances from Lowes.

I purchased my water heater at the end of 2006. It has been working fine since then. We recently experienced excessive flooding and my heater is housed under the home. Once the flood waters lapsed I tried to light reignite the heater with no avail.

I had talked to three supervisors also stating that they are not responsible for their hired contractors and that they could no further assist me.

I will now only do shop with home depot

I own two homes. Tenant did not pay rent, so I had him leave. I did not know he had 15 rabbits, 5 cats and hamsters running loose in the house. I tore up the carpet and threw it away. I knew I had $5000 credit limit on my Lowes card and was never late on a payment that I was aware of. I charged the paint, bought the fencing and started fixing the house up to move into. I went to charge the carpet and Lowes said I only had $25 available credit. I figured it must be the Home Depot card I had a $5000 limit. Home Depot said it was only $1200, so I thought someone took my card and charged on it at Lowes. When I called Lowes, they said I only had $700 credit limit. I asked them to raise it so I could buy $1500 worth of carpet, they said NO. Then when I explained that lowering the credit limit $4300.00 causes my family of 6 a great hardship, they hung up the phone on me. Do these companies not realize that although it is only their name on the credit cards, they **** off alot of customers. When I called today, the lady at Lowes credit hung up on me while I was complaining, so I filed a complaint with the Lowes company. Consumers relaate the card to the store and if they have a bad experience with the credit card company, they no longer shop at that store. I will never shop again at Lowes - ever. I will not shop at Lowes because they are associated with a rip off finance company. Cut my credit, my $1000 average sales per month goes to Home Depot or Ace Hardware. I mainly pay cash, but I do want to charge sometimes, especially for big jobs like this $1500 carpet job. I did a $5000 fence job 2 years ago and paid it within 2 months. I usually pay the Lowes card off every month, but for the past two months I had about a $300 balance. That is about what it now. I have a house about ready to go into foreclosure, so that could be why they cut my credit limit from $5000 to $700 even though I have paid the Lowes credit monthly or in full.

Had kitchen put in. Took six months with all the corrections and poor workmanship. Employees of Lowes would not call back and had to be called back numerous times. Will NEVER use them again. Poor customer service and install.

On 2/16/09 I purchased the material to have my roof redone.The total quote was $7,435. They came out and installed it. The day after installed, the flat roof leaked in on newsheet rock that was just replaced, painted and finished.I called lowe's and talked to Angie. Her and Mark (installation foreman) came out, Mark calked it, also come in and witnessed the ceiling in my daughters bedroom. Mark put his fist up to the ceiling, made fist prints in the soggy sheetrock. Mark promised me he would have it fixed, he would stand good for it.

Next rain it still leaked, Mark came out again and caulked. Now Lowe's did reimburse me $600. to have a local roofer come out to fix the roof, but if I have it fixed my Lowe's warrantee is canceled. So what the basically did is put their responsibility of fixing my roof off onto another company, and my warrantee is canceled.

Now they refuse to pay to have my ceiling fixed in the bedroom. The measurements are 11'6"X 14'8". I got a price of $746.That's to replace sheetrock,replace insallation, paint and put moldings back up. E. Lynch at Lowe's told me all they would pay is the price of the sheetrock. That was not what they promised me. Mark and Dale said they would take care of it. Dale was very rude to me told me he was done here, and he won't come back. He got mad because I told him the holes that were cutout for the 4 vents the put in were only 4" and they were suppose to be at least 10". So I'm responsible for having those recut also at my expense the roof got way to hot over the summer

I want lowes to reimburse me or make the job right. I chose coming to [them] with my problem, before I call the news media or contact my lawyer. I have been dealing with this problem for over 6mo. Getting the runaround and brushoff. I'm ready to take further action if Lowe's refuses to stand good for their work, and their word. When I pay a company almost $8,000. I expect it to be done in a profesional manner.

I have never had a late payment or problem what so ever with this company. Their reasons i was late on my payment of 20.00 i explained to the customer service person who didnt care why and only wanted to take my payment. She did state that since i was late that the Credit Card company had made the decision to close my account. So Lowes throws out a great customer becasue i got injured and didnt make my payment on time with my broke arm?

I called Lowes at least 6 times since March to come out to fix the fence. The last call they sent the worker out the next day after telling me he had been ill and in the hospital and he took pictures of the fence and that was approximately 5 weeks ago and have not heard from them since. To this day, I have to keep my fence closed by placing bricks up against the gate to keep it closed and the main gate is still off the hinge.

I returned several defect products to Lowes and they refunded me the money but stated it had to be refuned to the credit card it was purchased with. Well both of those accounts have been closed. (they were debit cards from a bank in another city, I had recently moved). They stated that was the only way of refunding the money. I contacted the banks and they have no record of the account. They state that the accounts no longer exist so they cannot be located. I informed Lowes of this and they stated there was nothing they could do. I send an e-mail to their customer service department and never have recieved a response. I do not know what to do. the amount was for over $300.00.

we purchased a gas range in 2005, when you use the oven the top gas burners click, click, click on and emit gas, no flame just gas, we cannot use the oven, the repairman says 275.00 to install a "new brain", the machine is 4 years old.

i have informed them to only communicate in writing. please see if this is a legitimate company and there bussiness practices are unprofessional. people calling do not listen to plain english. please help. I have chronic fatigue and they are getting me upset and i have shingles from this.

18 months of hell with Lowe's. In February of 2008 my water heater went out. I purchased a new water heater from Lowe's for $550.00. 9 1/2 months later it goes out. Lowe's says, "That's between you and Whirlpool!" There is another site just for this model of water heater. The thing is Lowe's and Whirlpool both acknowledge a problem with the heater but they continue to make and sell them. I had to pay $1000 to put another water heater in. The only thing Whirlpool does is sends you a repair part that is defective as well.

April of 2009, my son goes in and talks to someone at Lowe's about donating some materials for his Boy Scout Eagle project. The guy says, I would be happy to donate whatever you need. After loading all of the materials a few weeks later, the guy says "your total is $300.00".

Needless to say the next day I returned $230.00 worth of the stuff. August 5, 2009, my wife and I go and order new carpet for our entire house. We have what is considered the main area and a formal living room. We originally thought about using a different carpet for the living room, but changed our mind when we went in to order it. We were very specific with the salesperson that we were doing the entire house in this one carpet.

On the day of install, 2 weeks later, they find out there is not enough carpet. The salesperson did not add the 2 areas together. So, we are told we have to pay and have more carpet ordered. We call on Tuesday the 25th, they say the carpet should be in by Friday. On Friday we call at 6:00 pm and are told the carpet is scheduled for delivery on Sept. 2.

The manager we finally got to talk to says he asked someone the day before and was told that it had already been installed. Then the installer calls to schedule an appt. We are like "is it in?" Then the manager calls back and says something about how he was going to offer me a $100 gift card.

Now, 27 days after the initial order, I am finally getting the rest of my carpet in. This sucks!!!! I have been put on hold for anything else we are trying to do for rennovations for 2 weeks and all they can say is that it was an honest mistake and offer me a $100 gift card.

Pretty much the same as the others. Only I had already replaced burners once (bought extra burners shortly after purchse) The original ones rusted out in no time. Grill had ALWAYS been stored out of the weather under a porch. Cooking chicken and the grill caught on fire. Thought I was going to burn the house down. Was able to get the fire out before the grill was destroyed. Guess I'll replace the burners again and keep a close eye on them.

this is my second complaint about lowes in medford, after multiple issues with a specially ordered cellular shade, they made me pay for a second one, in order for them to fix the first one. the second item was order o 6/24 as of august the item had not arrive, had i not called the store they would never had told me there was a problem, because no template was done for the ordered. no one bother to call me and inform me, but they surely took the money. Finally, i received the item and it was the wrong color. someone really needs to address the customer issues with this store. They obviously are cheating people out of their money.

I bought a door on July 3rd 2009, for a price of $6,387.89. S. Nutter, a Lowe's windows and doors employee, told me that an installer will go to my house and will check the dimensions of my door to order the right size of door. To be sure Steve also will come and measure the door dimensions. This would be a special order. No returns.

Nutter came to my house, ripped one of the interior mouldings and measured the doo, sidelights and trensom. he told that the dimensions were tight but he will tell the manufacturer to trim their door a little bit to make it fit. Then after closing the contract, the installer came and told me that he can make it work but he has to charge me extra for the trimming and door preparation. Lowe's received the door at the end of July.

Then lowe's called, for me to go and pick up the door. I said no, I paid for delivery. Then installer called four times changing the installation date. finally it was accepted 8/22/09. Then on 8/21/09, I received a call from another of Lowe's installers telling me that"if I already opened the door opening bigger". I said: No!, why I have to do that? He explained me that the door came bigger and I have to open the opening more wider and taller.

I went to the store and talked to Lee, store manager. He told me to disregard the call that everything was fine. GThe door would be installed on 8/22/09 On 8/22/09, nobody showed up to install the door. I called S. Nutter, he told me that he did not remembered telling me that the door will fit when come from "Pella doors" mfg. He gave me, for the first time, a Lowe's paperwork with the opening dimensions to be cut for the door to fit and he signed and dated when I requested.

Only solution: To make the opening bigger. this have to be done taking the existing door out of the frame, and the side lights, and the tramson(circle on top). No contractor in Cartersville, will do this work in short notice. I did it myself with my wife help. I am a 60 yrs old man, not in good phisical condition. S. also told me that the original installer was not with Lowe's not more and he has to send another installer.

Installer came and verified the dimensions, He said that the dimensions that the new frame that I made was OK., that he will go and verify the material that Lowe's had and will install on Wednesday 8/26/09. later called to tell me that Lowe's did not have all mouldings and they have to order, but he can install the door and cover the moulding section, to avoid the water. The weather channel announced rain for Thu 8/27/09, I told the installer that Wed. will be all right but not Thu.

S. called me and told me that installation would be Fri, 8/28/09. He left a message on my voice mail. Installer called that installation will be on Thu.between 11 and 12. Today, Thu, in the morning I called the installer and confirmed the installation time. They said everything will be as scheduled. I called at Lowe's delivery and they told me that the door will be in my house before 11 a.m. At 10:50 an employee of Lowe's (Dereck) came to my house asking if I already received the door. I said no. At 11:15 the delivery truck showed-up. At that precise time also, started raining. They can not leave the door in the driveway, and I do not have space in my house to place the door, sidelights,tramson and mouldings.

I called the installer, He said that because it was raining, he will not install the door and that I have to wait until they get the right moulding to install the door.At this time I have my door's opening with pieces of plywood to stop the water, and all my interior sheetrock ripped because it was the only way to make the frame wider and higher and not hopes of any future installation.

the warranty.

I purchased Valspar Venetian Plaster for the walls I paid a painter $400 and in no way is this product even come close to Venetian Plaster it is upsetting that that they can sell this and now I am $400 in the hole. I now have to save my money and have to pay to buy the real product and pay some one to paint it all over again. It is a good thing that I only that a started with a small area which is the bathroom I was quoted almost $1,000 for the living room and it is a good thing I didn't start there. Thank you for your time.

I purchased a whirpool duet and the door will not unlock after a wash and in midcylce the machine will stop. I keep getting a code of F71. The machine is not even two years old and I spent 1,000.00 for it. I now hear peopel have spent over 450.00 to repair it. It seems very common for these problems to occur at two year of age.

I bought it super bronco , they told me it good for nearly one acres but have problem with belt burning , had to replacement 4 times in least 3 months , Lowes said it should be fine run but still same old thing ... i wish i buy John Deere !!!!!!!instead this or not from Lowes ......

Today 10 August 2009 I went to the Lowes store in Oaks PA. and looked at new tractors . I dealt with a Garden manager named Anthony who was great , also Anthony called the general manager of the store Chris and we discussed the MTD "Troy Built Tractor"
I was not going to go back to Lowes to buy a garden tractor since they sold me the piece of JUNK MTD "Troy Built "

I could not believe the treatment Lowes gave me , It was great they understood ,and then they told me they would give me a great price on a new Tractor of my choosing . They gave me such a great price that I could not believe it ,I left the store with a new Husquaverna 25 HP ,54 inch mower deck today. I want to thanks Lowes and Anthony and Chris for being profesional . Because of them I will continue to be a loyal Lowes customer . LOWES rules and they are customer friendly and are more than willing to help you , unlike MTD who calling there customer service center is useless and are downright rude.

Again 4 wks went by. i called, they said another problem there was no templante, again my card was never credited and i was never contacted by the company to let me know about the problem. the second item was ordered on june 24, and i am still waiting for the item. I just called them and they informed me they have to call the manufacturer and will get back to me. no curtain yet. my card was over charged originally by joanne by 150$. then i paid for the second item and do not have it yet,

I requested a discount on a piece of pre-cut carpet, because I injured my Lady when loading the carpet. Randy was rude and showed no professionalism. My girlfriend was injured.

On April 12th 09 we bought a Samsung W/D with 2 pedestal @ full price for all. At the of June 09 we walked back to the appl. dept and to our surprise the w/d were each 200.00 less and the ped. are free. Now put yourself in my shoes we are [upset]...especially because when we bought the ones we have we asked if there could be something they could do about the $198. each. and yes you guessed it they said NO. We shop a Lowes at least once a week. No way to do business.

I have a small business, and will just have to watch my cash flow-I am sick and tired of credit card companies and business that are jacking up rates on cards WITHOUT JUSTIFICATION!

I do not know why lowe's rebate took forever I submitted my rebate for more than 2-3 months already and I haven't it yet, it said 6-8 weeks. People when you hear anything about rebate is so scam. If people do not follow up with it or making little mistake on the application they take money. For me what is the point of rebate? They just want to get your money. Hope more people complaint something will be done about it.

My wife made two trips to this store in the attempt to purchase adjustable blinds. After ringing the service bell and waiting over 10 minutes each time, she gave up and walked out disgusted. I attempted to call and let my displeasure known to the manager in charge and after 3 attempts to contact him or her, there was no answer, they could not reach anyone. I am giving up on that store. Unfortunately, I must use the store in Waynesville, NC where I own another home. They usually have a service person.