Lowe's - Home Improvement Products

Our Whirlpool front-loading washing machine broke a few days after our one-year warranty was up. Thankfully, we bought the extended warranty. Or so I thought. Our washer broke in mid-April, and we have yet to receive the reimbursement check in the mail. First, Lowe's blamed the service provider, who checked our washer and confirmed it was not going to be repaired. On May 4, they called to say we should expect a refund in 7-10 business days. We are still waiting, and it is May 23. We are on our 6th week without a washing machine. They have terrible service and response time.

On 3/3/12 around 2:35 p.m., I was shopping at Lowe's HIW, Inc #791. I tripped and fell because of a floor mat. As a result, I broke my left fibula ankle bone. I was off work for 8 weeks. I feel the mat is out of compliance with OSHA regulations for safety and would like to be reimbursed for all medical expense, lost wages, pain and suffering. Lowe's has denied my claim stating they do not feel this was their fault.

Lowe's of Newport News delivered a brand new washer to our home and it wouldn't rinse the clothes in normal cycle. This happened every second load to third load, the water would drain but when it finished, the clothes were soaked. Also, it had two minor imperfections on the exterior. We called Lowe's of Newport News and reported the problem to them. Two months later, they delivered a second unit to us. I was not home at the time to receive the replacement so my spouse received it at home. The drivers brought the replacement, which is supposed to be brand new into our laundry room.

My spouse signed the paperwork and didn't realize the large defect on the left side of the washer. That's because the washer stands next to the dryer and it blocked the damage, so I know that the Lowe's driver had to have seen it before they delivered it to our home. Also, this unit has a similar mechanical defect. Occasionally, it doesn't rinse the clothes completely in the normal cycle. This is a similar problem like the first unit.

My husband and I were at the checkout counter and after the cashier rang us up, we asked for the ten percent military discount that Lowe's offers. The cashier called for a manager to okay the discount. Number one, it took forever and many pages from the cashier to get Linda, the assistant manager, to come to our checkout counter to okay our discount. After her arrival, I asked her what took so long for her to come. She had no apology and instead, she said she had just found out that her presence was needed. The cashier rolled her eyes in disbelief as well, we knew she had been paged numerous times. She was also very unkind and unfriendly and then walked away with nothing else to say to us. I was shocked at the treatment she gave us. The date we had our visit was 4/30/12 at 17:11. This was an appalling visit and equally appalling treatment by the management at Lowe's.

I got a propane refill on Sunday, April 14th. The tank was faulty so I took it back for a new tank. I did not have my wallet and the receipt. Your sign says you can look up purchase with phone numbers. That did not work. The girl would not do the exchange even after I said I would go home to get the receipt for the tank and the gas grill I had purchased the weekend before, and bring them both back for a refund. She said, "Okay, just do that." She acted like I was trying to purchase a firearm or liquor. By this time I was more than mad so I asked for the manager which would not even make an appearance. I finally, after almost an hour, got what I came for. This, to me, is an unacceptable treatment. You know there is always Home Depot.

Non-existent Customer Service: We first visited the Lowe's Home Centers, Inc. #2441, 902 Highway 80, Forney, Texas 75126, on 04-12-12 to purchase three storm doors. We were contacted by salesperson ** ID #**. We discussed our needs and decided for a Larson Tradewinds Midview 36 door ($364) in cranberry for our front entrance, a similar 30 Larson White Tradewinds Retractable Screen Storm Door ($298) on our rear entry and a Comfort-Bilt 32" W White Retractable Screen Storm Door ($188) for our entry from the garage. We also ordered the Lowe's installation at $97 per door ($291). Our total pre-tax price was $1141.00 ($291+364+298+188=$1141).

I had already measured the doors according to the instructions on page 12 of the Lowe's Storm Doors brochure (booklet) obtained on a previous visit. I brought those measurements with me during this visit. Mr. ** then advised us that we would be required to pay a $35 detail expectation fee to have our doors measured. I explained to Mr. ** that I had already given him the correct measurements when we selected the doors. He said that didn't matter, Lowe's required the doors be measured by one of their professional installers. After further questioning regarding this fee, Mr. ** finally said that the detail charge would be taken off the purchase price of the door. We agreed and charged $35 to our Discover card. This was on Tuesday, 04-12-12.

On Wednesday, 04-18-12, ** came out and measured our doors. His measurements were the same as mine. While Marco was there, I spoke to him about our doors and their installation. He said that it would take only about 3.5 hours as this was a simple insert and screw down installation job. On Friday, 04-20-12, my wife received a call from Mr. **. He told her that we needed to pay another $600 for the rear entry door. My wife said, I will let you speak to my husband. When I said hello, Mr. ** rather aggressively demanded, "Who am I talking to?" I started to ask him who he had called, but instead, I identified myself. He then told me that the rear entry door would be another $600. I told him that was insane. I asked Mr. ** to explain the ridiculous increase in cost. He said that he wasn't sure. He said that he couldn't understand the measurer's notes.

Then he asked me to measure the doors! I had already provided the correct measurements to Mr. ** and he insisted that the measurements had to be done by the Lowe's professional. He is now asking me to verify the professional's measurements over the phone! I complied and once again, we all agreed on the sizes of the doors. He then said that this job would require extensive additional labor. I pressed him and he said, I don't know. I asked him what that meant and he said "I'm not sure. Your doors must be broken or rotted". I said that you must be mistaken or have another address. It is obvious that Mr. ** cannot read or understand the notes on the worksheet.

I asked him again and he said "I don't know how to do a special order. I've never done one before". I asked him what he meant by special order. I am really puzzled by this because these products are readily available through the Lowe's website. It was then that I realized that Mr. ** was completely inept and incapable of performing his job. Mr. ** said he was looking at the detail spec sheet and that he did not understand it either. I said I would not pay $600 for a back storm door, that was just crazy. He then said that the garage entry door needed a lot of extra work before a storm door could be installed. I told him that he needed to explain. I explained to him that it is a standard 32 entry door inside an enclosed garage. It was pristine and needed no special wood work.

I then asked him why ** (the Lowe's professional) hadn't said a word about any of this (we spoke at length about door security and buying replacement vinyl windows and ** never mentioned anything about any difficulty in installing three storm doors). This was all new to me. I told him that I felt like this was some kind of bait and switch sales technique. Mr. ** again said that he didn't know. He promised to contact ** and get the answers for me. He said that it would take him a couple of days. Mr. ** called back two hours later and said that Lowe's couldn't install the doors. When I asked why, he stated that he did not know and that he had already checked with ** and ** and that we would get a full refund of the $35 detail fee. He then told me that I had to come to the store on Saturday after 2:00PM to meet him in order to get my refund.

When I asked that it be credited back to my Discover card, he said "no, you have to come here and meet me or ** or ** to get your refund". I made an appointment to meet Mr. ** and ** or ** for Saturday afternoon. Of course, when we arrived at the store, Mr. ** was nowhere to be seen. We summoned assistance to the Windows/Doors Department. We then met **. He said, "I don't know anything about this department." I explained the situation and asked to speak to the manager. ** said, "I don't know anything about doors, but let me look at the paperwork". I said "No, thank you. I have talked with enough people who don't know anything about doors. I would like to speak to the manager."

After two more requests to speak to the manager, ** called someone. While he was on the phone, I asked ** if I could speak to the person that he was talking with. He said the manager was on the way. Next, a fellow named ** came over and said "**'s at lunch. Can I help?". I told **, Yes. I would like to speak to the manager or someone who knows about doors and who can tell me about the problem installing these doors. ** said, "I don't work in this department. I don't know much about doors". By now, I am getting a little peeved. I again asked to speak to the manager. Mr. ** made this appointment and then went to lunch. I was beginning to understand that all of Lowe's employees were out-to-lunch regarding customer service and satisfaction.

After another ten minutes of give and take, ** said "**is on his way". How he got this info is a great mystery as he had not spoken to anyone except my wife, ** and me. I asked for the manager. ** said, "he is on his way, too". So we waited while ** and ** explored our work order for the three doors. They re-confirmed everything that I had previously told them and they, in unison, said "I don't know". I asked for the manager again, please. By now, my wife is frustrated as I am and she said, "Let's just get the refund and go to Home Depot. This is idiocy!". I agreed and told ** and ** that we just want our refund as promised. ** said, "yeah sure, you got to go to customer service". I asked, where is the manager? ** replied, "he will meet you there". My wife and I walked to customer service. ** asked, "Can I help you?".

We told her the whole story and explained that we are frustrated and just want the refund credited back to our Discover card so we can go to Home Depot as we handed her our work order/receipt. Shannon said, "Oh, okay. Do you have your receipt?". I explained to her that it is in her right hand. She looked at it as if it is a live snake and said "Oh". She began to tap keys on the register. About this time, ** walked up. He told ** that is the receipt and the refund has been approved. Again, ** has information that he has gained by some supernatural means. I asked again, "where's the manager?". Well, ** is out of her depth and demanded my wife to surrender her Discover card. ** scanned or swiped the card and told my wife, "we won't need that anymore".

I am still looking for a manager! We have been in this store almost thirty minutes and have asked to speak with the manager at least eight to ten different times with three different employees. We were told that he is coming. I began to wonder from what county! ** was unable to perform a simple refund credit and so now, ** enters the picture. ** asked for the Discover card again and then asked if we want cash. I told her (since she also seems to know everything about this transaction) that I prefer it be credited back to the card. She acted frustrated and imposed-upon. I asked her, "can I speak to ** or ** or the manager?". ** said, "I don't know who that is". I am angry by now, so I asked her, "how long have you worked here? And you don't know the manager! Who hired you?". She said, "I have worked here five years and I don't know who ** is".

I got the names ** and ** from Mr. **. He identified them as managers. But instead, I said to her, "if a customer asks to see the manager, who would you call?". She angrily replied "**!". I asked, "is he here?". ** said, yes! I said, "I want to speak with him, please!". After a few more minutes, I was told "He is on the way". My wife and I waited about five to eight more minutes and my wife said, "you realize that he is not coming, don't you? Lets go". So we left. ** or the manager failed to keep their appointment and went instead into hiding! The obvious break in the chain was Mr. **'s inability to decipher the detail spec notes. The other employees only confused the issue and each other further.

The bottom line is that because of stupid ineptitude on the part of Lowe's, the Forney manager, Mr. ** and the other employees, the bottom line is that a $1200 sale was lost, a potential $10,000 sale (replacement windows) was lost and immeasurable potential future business/sales were lost because of the bad report that is now being circulated and recirculated throughout the Forney area. This is the second experience that I have had absolutely horrible service from ignorant condescending Lowe's employees. Last year, my experience at this Lowe's garden center was so bad that **, the manager, offered me a $25 Lowe's gift card. I refused and have taken all of my business to Home Depot since. Until this event.

I will be certain and tell my friends, neighbors, co-workers, everyone that I come in contact with about the atrocious service and rampant ignorance and rudeness of the Forney Lowe's. What's wrong with saying, "I don't know, but I will find out". I am shocked that the manager, whoever he is, and Mr. ** would let a $1200 sale walk out because he did not know anything about the products he was selling. No one could explain the problem. No one at this Lowe's ever even offered to look at other options/solutions/products, if in fact there was a problem. I met five Forney Lowe's employees. Not one knew how to do the job that they were assigned! Incredible! I asked at least ten different times to speak with the manager, but I have not met and/or spoke to him yet! What a miserable excuse for a retail store! What a horrible testimony to your advertising!

I have contacted, via email, Mr. **, Mr. **, the public relations department at Lowe's, the customer care department at Lowe's and (for the second time), the general mailbox at info@lowe's.com. I will continue to avoid Lowe's and take and refer all of my business to the Home Depot in Terrell. I have also taken this opportunity to email, this letter as a "courtesy copy" to Mr. Frank Blake, the CEO of the Home Depot, as his company seems to place a greater emphasis on customer service and satisfaction.

On 4/18/12, I purchased a washer that was on clearance due to physical damage and last one on stock. The cashier advised me that I was able to pick up the appliance because I didn't have a truck to take it home. The weekend came along, and I made it back until 4/22/12. The cashier was rude and upset that they couldn't locate the washer that was paid for. As soon as I was witnessing this poor customer service, I knew it was time to talk to a manager.

She called her manager, and all she had to say was that they could do a refund and to go buy elsewhere. Wow, I've spend thousand of dollars in your Sylmar, CA location. I guess it's time to go back to the ugly Orange Depot store that has great customer service and very friendly down the street, unless someone could win me back as a promoting buying customer.

I had a load of whites soaking, which I am in the habit of doing with my Whirlpool, and the water pumped out. The lid was down. Also it sometimes takes 15 minutes for the washer to fill.

I purchased a washer from them last January. It was a Maytag Commercial Centennial Unit (model mycwc400xwo, serial number co5130023). It was purchased in Jan of 2011 at a cost in excess of $500.00. It required service this week. I contacted Lowe's for their recommended service company. I contacted them and they were out today. The bottom line is he said that we either spend in excess of $500 for a full new circuit board or we have a boat anchor. He indicated that they did not make any arrangements when building this unit to protect the circuit board from heat generation and this plays hell with the circuit board. Also, everything is mounted on the board thus if anything goes wrong, bang, the board has to be replaced.

I am extremely unhappy with the product. We did purchase this unit partially based on their past now lost reputation. Lowe's did offer to sell us a replacement at their cost that still will be over $450.00 to replace a unit that only lasted less than 15 months. I am 69 years old and my wife is 66. We wash clothes about twice a week. This is in no way over use or abuse. I am very upset as well as disappointed in their product and company. I guess there is nothing more I can say.

This is the second air compressor of this type that I have purchased from Lowe's (100 max psi; serial no. 1446542). The first one went out and I thought I would give it another one a chance. I have had it a couple years, but hardly use it. It went out while on a job, a small airbrush using only 40 psi. I have always had good luck with Campbell Hausfeld products, but I'm thinking this thing is a piece of junk. Can you help me out?

My GE oven melted after a self cleaning. I was unable to use the oven. I reported it to Lowe's on Friday. They promised service Monday afternoon. I received several confirmations. The tech would arrive between 1-5 pm. I received a confirmation from A&E, their service company. They would be there between 2-3 pm. At 2:45, I was called by Sears informing me the tech was overbooked and would not be coming out.

I called people all the way to the executive office of Lowe's. I was met with incompetence, laziness and rudeness. I had to beg to have them make a call to try to bring me a tech today because it is very hard for me to take time off of work. They were patronizing and useless. Still I have no guarantee that I will be serviced as anything can happen and they will not go out of their way to help. I would like a refund on my appliance and purchase elsewhere.

I received the Kawasaki power tool kit for Christmas about a year ago and have not been able to use it due to the batteries overheating and not holding more than a 15-minute charge. One battery would not charge for more than 7-10 minutes.

I ordered a couple gallons of different colored paint online. When I picked it up, it was all white when I told them they said "oops" and not sorry! I had to wait for them to color the paint. Hello! That was why I ordered it online because I didn't want to wait, I had things to do!

2 weeks after that, I was in Lawn and Garden, where we could not find a single employee to help us. When we did, unbelievable, I purchased $390.00 worth of pave stone and sand. When we bring the truck around we didn't want to have to wait on it so we decided to make two trips. Well, the two employees walked away and didn't help us take half the stones off the truck and they didn't help out when we came back! Hey great customer service (sarcastically I say).

Then I place an order online on 4/3 for stone and sand to be delivered and you're supposed to get back to the customer in 24 hours. 2 days go by and nothing, I had to call to see when they were going to deliver. I spoke with a Michelle, who calls me back at 8:00 that night to ask me if anyone has called me about the delivery. "No," I said. She tells me someone will get back to me. Yeah, the driver calls me at work to say he is on his way to my house. I tell him that I was at work. I had to call Lowe's and talk to a manager (Kelly), who could use some customer service training herself. Bottom line is Lowe's is a terrible place to shop. I will make the extra drive to Home Depot. Very, very, very dissatisfied customer.

I had a shower door installed on my bath tub. The original installer went back three times as they were not installed correctly. I requested them to be removed. The managers would not get back to me when they said they would. A second installer came, removed the shower doors (taking off paint on my walls) and reinstalled. Again, the doors leaked.

I realized that this was not a good fit, and someone with that knowledge, such as the installers (as they told Lowe's this but not me) should have informed me prior to the original installation. All I wanted was for Lowe's to have the doors removed and I wanted to be reimbursed. After several calls, I was informed that I have two options, I can have the full reimbursement of the doors, but I am responsible for the removal or I can have the original contractor fix it to my approval.

I have had enough and they have done nothing but play these phone games with me. Have they attempted to fix the problem? Absolutely. But in the meantime, my bathroom is getting ruined; the water is softening my sheet rock. Oh and did I forget to tell you, they have no plans to fix the problems they have caused with my paint or the removal of caulking and silicone. They have no business hiring out people to install when they will not stand behind their product. I will never use this company again for any home improvements. Ha, it's more like home destroyer!

I have had the hot water heater for 6 years and it has popped and made loud noises for quite a while. Now, I have no hot water.

After much research on the internet, I was ready to buy either a Troy-Bilt riding mower and a push mower from Lowe's, or a riding Ariens mower and a push mower from Home Depot. Hmmm. I guess I'll go to Lowe's. This is not the first, 2nd, 3rd or even the 10th time that I have had to search many aisles to find someone to give me some kind of assistance. My granddaughter is sitting on the mower that I wanted to purchase. I'm looking up and down the nearby aisles—not an apron in sight. This is at 4:30 pm in the afternoon. Is it siesta time? Then we walk over to the push mowers and they are nicely displayed about 6 feet above my head—yup, I can sure check them out for durability, ease and heft. Of course, it says so on the box and display ad, so it must be so.

We then walked over to hardware where I had to find someone 4 days before to cut me some replacement chain for my grandkids' swing set. I needed some clips. After searching the pictures on the front of the boxes, I find what I want, opened it up, and it's time to reorder! Okay, you can't break me down that easily; my grandkids are depending on me. I find another picture of a clip that would work, opened it up, and you guessed it: time to reorder. I was so ticked. We did walk back over to the mowers to see if a customer care person was in sight or a football field away from them.

Nope, no one was there on a beautiful spring day in 80-degree temperature in NYS. We stopped at the "customer care" desk on the way out as a young gentleman and lady were standing there doing nothing. I told them that Lowe's just lost $1500 or more in sales because there was no one over there. I guess $1500 doesn't mean that much to a hot shot place like Lowe's. Do you think the guy would have jumped and said, "I'm so sorry. Let me get someone for you right away"? Nope, they both just stood there and looked like I was the crazy person. I guess I am crazy to think that you can get good customer service anymore. What was I thinking? Anyone have some goats for sale?

I tried to use my VA discount using my DD214 and drivers license as usual. It would not accept unless I had it on my driver's license or a vets card, which a lot of us did not receive coming back from Vietnam. I am certainly not going to pay for a new license when it is not due. I feel this is wrong and am very unhappy with the rules.

Today, 3/15/12, at 11:00 am, I went to the Lowe's at 375 State Farm Parkway W. Birmingham, AL. I asked the "gentleman" working at the key counter for assistance. I show him the bolt I needed. When he asked me what diameter it was, I told him I didn't know. He replied "You women are a pain in my **." I was shocked to say the least. A moment later, he said, "Let me see the bolt sweetie, you don't mind if I call you sweetie do you?" Well yes I do mind!

His comments were sexist, insulting and disrespectful. I didn't get his name, but he was an elderly man, with a finger tip missing, working the section at 11:00 am today. I will not be shopping at Lowe's again. And neither will my female friends.

Three years ago, I purchased 3 appliances from Lowe's, as well as an extended warranty. After almost 1 year, the stove was not heating up properly. A service tech came out and ordered a part. When he came back, it was the wrong part and ordered another part. He came back and again, it was the wrong part. He had to order something else. In trying to take things apart, he damaged the range, and hence I had to get a new range. I got range number 2, but I had to pay extra because prices had gone up. I again purchased the warranty.

Number 2 lasted about 9 months, when the oven went. The service guy came and ordered a part. After almost 3 weeks, I called asking for status. I was told that since all this happened during the Christmas holiday, things got backed up. They got 1 part, but we're still waiting for part number 2. When I asked why he didn't call me to give me an update, he copped an attitude. I told him I was going to report him to Lowe's. He said if I did that, then he would refuse to come to repair my range. When I called Lowe's, they decided to replace my range. All this happened during Christmas holiday. No cookies could be baked.

The store manager helped me with stove number 3. It wasn't comparable, but I refused to put out any more money for another stove. The warranty was transferred to number 3. I had number 3 for 1 month, when the igniter switch on the range wouldn't turn off. I was told to unplug the unit, and it would reset itself. When it didn't, I had to permanently unplug my unit (I couldn't use the range). I placed a call for service, and asked the supervisor at Lowe's Customer Service to have someone from corporate call me. She informed me that no one from corporate would be calling me, because that's not their practice. My complaints have to be directed to the store.

I called the same store manager I dealt with before, and left a message. After 2 days of no return call, I called him. I explained what had happened, and he was dumbfounded. I told him I wanted a call from corporate, and he also stated the same thing, "no way". I told him I wanted my money back, because it seems that they're getting poor quality items from the manufacturers, and passing it on to the consumers. After 15 minutes, he said he would look into the situation, and call me the next day either way. He confirmed he was on the schedule the next day.

It has now been 5 days since my conversation with the store manager. I've never received a follow-up phone call from him or anyone. It has been 7 days without the use of a gas range. I've had to go out to eat (you can't eat everything from a microwave). I've had to take time off from work, to have all these repairs done (for all my stoves). Still no use of my brand new range (repairs are to be done), no call from corporate, no call from store manager, and going through money to feed my family.

Yes, I am disgusted. No more appliance purchases from Lowe's. They want your money, but then they don't want to hear from you with complaints. They only want the good news to pass onto customers. There's no good news here.

So I bought a Whirlpool washer--my third one in a month. The first two would run but would not turn off. So I turned to Lowe's, my neighborhood improvement store that has gladly taken thousands of my dollars in the last four years. I purchased the washer and the 4-year extended warranty. When it failed, I called for service and got an appointment right away. The washer repairman not only failed to fix my washer, but it did not shut off when filling and flooded my laundry room and part of my kitchen. In addition to that, he hooked the washer hoses up backwards. When I called back to Lowe's, they could give me an appointment 5 days from now. Poor service, poorly made products, and poorly managed service business (NEW- National Electronic Warranty).

I hired Lowe's to install three exterior doors. Lowe's contracted AKR Builders to install the doors. I paid extra for labor because the house was built in 1900 and I wanted to be able to use standard sized doors. The installation was nothing less than substandard. No long screws were utilized in the door frames. The vinyl siding that surrounds the doors was improperly replaced. Siding overhangs around the doors and portions are unsecured. One of the back doors was easily kicked in by a 13-year old child, splitting the door jam on all sides. Lowe's will not make the installation right with me. I stopped paying my credit card balance in an attempt to get their attention. Instead of making things right, they turned my account into collection. I do not think that I should have to pay for ** work.

This is my 3rd time replacing this coupling and now Lowe's or any other supply house does not carry the coupling, any suggestions? I think someone needs to be responsible for this matter.

Post this on the site for Whirlpool complaints! It's a follow up to my earlier Whirlpool complaint but you guys keep posting it to complaints for Lowe's... you need to post this here on complaints for Whirlpool, since it is a follow up on my Whirlpool complaint. You've already posted this on the site for Lowe's which is fine, but you need to post this, here, on complaints for Whirlpool!

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years and frankly, they should be kissing my ** and apologizing since I've gotten three defective Whirlpools from them. But nope, they literally told me if the 3rd fridge doesn't work, then it is a matter of "me not being able to be satisfied". What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges, but that I just don't like it. That is just crazy nuts.

Do they think I enjoy having to rearrange my house to get a new fridge in and waste all the time moving stuff? If there were no problems, why on earth would I want to go through all that to have the exact same model fridge delivered? Common sense is all that is needed to see, without a doubt, that this has nothing to do with me not being satisfied or not liking the fridge. I'd love it if it actually worked properly, rather than ruining my life with nonstop issues that have me working on this fridge 24/7 while not being able to even use it. Now, I wish I had demanded a different fridge, but I didn't because I did not want Lowe's to do what they are doing now, accusing me of being somebody who "can't be satisfied". They even told me "we could deliver any fridge to you and you still would not be happy".

I'm shocked that Whirlpool can sell defective products while lying about issues that they know are present, but claim they aren't and to not stand behind their product. But I never expected this kind of treatment from Lowe's. I mean good grief, I paid good money. I got the extended warranty. It's only been 3 months or so since the first defective fridge was delivered. I now have my 3rd of the exact same model and Lowe's is simply saying "too bad". Shocking. So $1,500 plus spent 3 months ago with the extended warranty and now, I have to simply throw this fridge in the dump and go buy a new one? Flushing $1,500 plus down the drain?

Anyway, I wanted to post a follow-up since I forgot to mention who the retailer was. Prior to this experience, I would have recommended Lowe's to anybody. Now, I want to do anything, I can to tell people to avoid Lowe's. I'm shocked they are treating me this way. With all these issues, they should be bending over and apologizing big time and they should offer me a resolution, like giving me a working fridge I paid good money for. But nope, they are just throwing me to the wolves and said I could take the current fridge to the dump and buy a new one! Shocking!

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years and frankly, they should be kissing my ** and apologizing since I've gotten three defective Whirlpools from them. But nope, they literally told me if the 3rd fridge doesn't work, then it is a matter of "me not being able to be satisfied". What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges, but that I just don't like it. That is just crazy nuts.

Do they think I enjoy having to rearrange my house to get a new fridge in and waste all the time moving stuff? If there were no problems, why on earth would I want to go through all that to have the exact same model fridge delivered? Common sense is all that is needed to see, without a doubt, that this has nothing to do with me not being satisfied or not liking the fridge. I'd love it if it actually worked properly, rather than ruining my life with nonstop issues that have me working on this fridge 24/7 while not being able to even use it. Now I wish I had demanded a different fridge, but I didn't because I did not want Lowe's to do what they are doing now - accusing me of being somebody who "can't be satisfied". They even told me "we could deliver any fridge to you and you still would not be happy".

I'm shocked that Whirlpool can sell defective products while lying about issues that they know are present, but claim they aren't and to not stand behind their product. But I never expected this kind of treatment from Lowe's. I mean good grief, I paid good money. I got the extended warranty. It's only been 3 months or so since the first defective fridge was delivered. I now have my 3rd of the exact same model and Lowe's is simply saying "too bad". Shocking. So $1500 plus spent 3 months ago with the extended warranty and now I have to simply throw this fridge in the dump and go buy a new one? Flushing $1500 plus down the drain?

Anyway, I wanted to post a follow-up since I forgot to mention who the retailer was. Prior to this experience, I would have recommended Lowe's to anybody. Now, I want to do anything I can to tell people to avoid Lowe's. I'm shocked they are treating me this way. With all these issues, they should be bending over and apologizing big time and they should offer me a resolution, like giving me a working fridge I paid good money for. But nope, they are just throwing me to the wolves and said I could take the current fridge to the dump and buy a new one! Shocking!

I purchased a dryer from Lowe's not even a year ago. The dryer started smoking and caught fire. I called the service number; they said they can come out next week. I went to the store and the assistant store manager was no help. I asked for the district manager's number; he refused and stated he did not have that number. He would not give me his full name and he walked away from me. They would not even assist me in removing the dryer from my house. Could the dryer be smoldering on the inside? I can't tell because if I remove anything, this would void the warranty. Lives are at stake--does Lowe's care? I have two kids--at least Lowe's should care about them.

I bought about $600.00 worth of tiles from Lowe's, to do my house floor, before I moved back to my house. I have been sharing a house with my navy friend. I've had new wood put down, sealer, and instructions, as told at the store, to put down this flooring. It was a pain from day one. The Tulsa stores would say they have it at this store, we do not have the 200 plus tiles you'll need. After 3 or so stores, we got the product, had the local carpenter put it down as told, then in 3 weeks, the nice pattern on top of the tile curled back, like a brown snake skin. They gave us more tiles. It did the same thing, so we sent Lowe's and out of country maker copies of the tile, Canada. They verified it as bad. You can see in the picture the bonding agent between the tile and coated thin pattern, does not cover the tiles' edges, so the tile wear on corners and sides easily, and then curl up like snake skin.

My navy friend will be coming home from ICU. He may be in a walker, so this could also be a safety issue. Now the floor has to be removed, including the furniture, as I now live there, not to mention the cost. At 75, that's too much for me to do, dispose of the bad tiles, then prepare the flooring, and installing new flooring. Lowe's does not seem to want to help. So I figured we tried this before seeking other help, as my son suggested might be necessary, if they do not help by supplying new flooring. The maker offered us a refund. That refund would be needed to have the floor redone. This is in hopes this will go through, or they'll help in a less professional manner, and at the lower cost, as offered to fix my floor. Their merchandise messed up my house, and could be a problem if curled up flooring got caught in the walker of a disabled elderly navy friend.

I purchased both these items and they were delivered on the same day. The refrigerator, upon plug in, immediately made a horrible noise from behind the ice maker, the motor, and only stopped when you opened the door, then start back again upon closing. Lowe's said to give it a while to stop, but it never did, bringing another one the next day to replace. The stove top worked fine and I was so excited and used it the first night. My husband turned the broiler on the next morning to make toast and within less than 5 minutes, smoke was billowing out and the whole house now smells like an electrical fire. Lowe's is bringing another stove out tomorrow. I thought Frigidaire was supposed to be a good brand. One appliance was loud and the other almost burned my house down. What gives?

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years. And frankly, they should be kissing my rear end and apologizing since I've gotten 3 defective Whirlpools from them. But, nope, they literally told me if the 3rd fridge doesn't work then it is a matter of "me not being able to be satisfied." What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges but that I just don't like it. That is just crazy nuts.

Do they think I enjoy having to re-arrange my house to get a new fridge in and waste all the time moving stuff? If there were no problems, why on earth would I want to go thru all that to have the exact same model fridge delivered? Common sense is all that is needed to see without a doubt this has nothing to do with me not being satisfied or not liking the fridge. I'd love it if it actually worked properly, rather than ruining my life with non-stop issues that have me working on this fridge 24/7 while not being able to even use it. Now I wish I had demanded a different fridge, but I didn't because I did not want Lowe's to do what they are doing now--accusing me of being somebody who "can't be satisfied." They even told me "we could deliver any fridge to you and you still would not be happy."

I'm shocked that Whirlpool can sell defective products while lying about issues that they know are present but claim they aren't and to not stand behind their product, but I never expected this kind of treatment from Lowe's. I mean good grief, I paid good money. I got the extended warranty. It's only been 3 months or so since the 1st defective fridge was delivered. I now have my 3rd of the exact same model and Lowe's is simply saying "too bad."

Shocking. So, $1500 plus spent 3 months ago with the extended warranty and now I have to simply throw this fridge in the dump and go buy a new one? Flushing $1500 plus down the drain? Anyway, I wanted to post a follow up since I forgot to mention who the retailer was. Prior to this experience, I would have received Lowe's to anybody. Now, I want to do anything I can to tell people to avoid Lowe's. I'm shocked they are treating me this way. With all these issues, they should be bending over and apologizing big time and they should offer me a resolution, like giving me a working fridge I paid good money for. But nope, they are just throwing me to the wolves and said I could take the current fridge to the dump and buy a new one! Shocking!

I purchased a 40 gallon hot water heater from Lowe's about two years ago. The pilot light has gone out repeatedly. The Gas Company identified a faulty gas control valve resulting in a dangerous release of gas. I have had to replace a faulty gas control valve and a relief valve. Although I was sent a replacement gas control valve from Whirlpool at no cost to me. I have spent a total of $470.00 for water heater valve replacement labor. Even now, the pilot light operation fails to operate properly or consistently. As a consequence of this faulty water heater, I have no reliable source of hot water for my household use.

I bought a new tank to repair a toilet that was from Lowe's. I replaced it and it leaked at the bottom gasket. I went back to the store and bought a new thicker gasket and replaced it and it still leaked. I went back to the store after I noticed a hairline crack by the gasket and bought another tank kit. After replacing the tank, I went back to the store for the fourth time and returned the faulty tank and gasket. I ended up with four trips to your store and an all day job that would have taken a half hour if the new tank was defect-free.

We bought appliances (Samsung refrigerator, range, oven and microwave and Whirlpool washer and dryer) at Lowe's during Thanksgiving weekend 2011. They said delivery would be Christmas week. So far nothing. Delay was said to be due to the Samsung appliances having issues at the port of entry. This week we got a call saying they would deliver the appliances and we thought finally. Today, when they called to tell us the time of delivery tomorrow, they tell us they can deliver only the wager, dryer and the range. The other 3 appliances maybe delivered by the end of month. This is so crazy and we are so upset. If we call the store, the only answer we get is that if we don't want to wait they will refund. We missed out on all the sales during the holiday time now because of this and have been patient for more than 2 months. How can any store sell something and not be able to deliver even after 2 months? I will never buy or recommend Lowe's to anyone ever again.

I have misplaced my Lowe's credit card. I have never had a problem before, because all of the people have gone out of their way to give me a temporary card. I'm sure if you check our Lowe's account, you can see how much my husband and I have spent over the last few years at Lowe's. After work, about 2-3 weeks ago. I stopped at the store, and wanted to purchase some blinds (I bought 2 and have many more windows in the house that we were going to purchase for). My husband and I had ordered flooring for our entire downstairs, with installation in November. We spent over $4,000.00 for our flooring, and my husband called Lowe's the evening I was very rudely treated.

The girl seemed to be in a bad mood, when I asked her a question, and then said she would not try again after 2 attempts, to give me a temporary card. I asked her to try one more time, and she very rudely said no. When the manager called the next day, he told my husband for me to come in, and they would give me a $20.00 gift card! Are you kidding me? Don't worry, word of mouth is very effective! I know so many people I work with, and they know so many people in and around Mt.Vernon. Home Depot is not that far from us!

I have purchased flooring, threw out the entire house, granite counter tops-kitchen and bath and new appliances. Not one order has been correctly delivered or installed. Installers were eating my food, leaving holes in walls, breaking legs off of furniture and beer cans left in house. Time frame given and taken 2-3 days compared to actual time of 3 1/2 weeks. Terrible experience!

I bought model wjre555ok2ww little over a year ago. I get mad every time I wash clothes. I have to stand and add extra water so the clothes will get cleaned. If I don't add the water, the clothes do not get cleaned. I had a GE washer years ago, and it was a good washer. What happened to the designers? Can't we do better rather than worse? I hate water-saver machines; they do not work like the salesman said they would. I totally agree with Marjorie's complaint from Norfolk, VA dated 1/5/2012.

I bought two sets of flooring from Lowe's. The first one was bamboo, which was completely terrible. My brand new home and flooring was shot in 3 weeks, luckily, before we moved into our new home. They gave us two choices of flooring, oak and tiger wood. We took tiger wood, even though it is not even close to bamboo color, but it's a new home, and we wanted to get in. Tiger was great for awhile, but is now cupping, shrinking, etc., and 10 Lowe's people been out, and they say humidity is all wrong, and won't pay. They never have shown us anything, and it is getting old. I spent thousands of dollars for flooring, and got no satisfaction.

My husband and I along with my 3 kids went to the Lowes store in Bastrop Tx. We are redoing our bathroom and needed a double vanity and double vanity top. We also chose two matching sinks for it. We were told that we could have it delivered so we continued shopping. Two hours later and two flatbed carts full of tiles, tools, carpeting and tiling tools, we are told Lowes will not deliver free of charge because the products were not considered appliances. Disappointed we did not want to put everything back so decided to go ahead and take everything. After cashing out, mind you two flatbed carts and a regular with my kids in it, no one offered to help us out. There were 3 employees standing around talking to one another.

I brought our vehicle around front thinking someone would offer assistance. My husband had to try to load it all himself. One cart tipped over enough to drop tile and our new vanity and tubs of mortar which all broke on the ground. A female (Stephanie) was out helping another customer came to help. Then put it all on another employee. Who went to get another vanity, that was at 6:10pm. 25min later, after waiting outside I went in to find out where the employee went. He was coming out but only w the vanity no tile or mortar. He said he thought someone else was getting it. Nope. So another 15min later my 6 month old is crying, my older kids tired, it all finally comes out. No apologies nothing. He did help putting into my vehicle asked if that was it I told him yes thank you and he walked away.

There was no customer service. I don't feel it was right to tell me yes they will deliver then no after hrs of shopping. We spent over 1200 dollars in this store and regret every penny of it! Very, very disappointed. I understand I didn't spend the most but 1200 is a lot to my family and I thought all customers are suppose to be treated with a little more courtesy.

I bought a washer and dryer on a Thanksgiving Day sale for $1,000.00 and till now(01/22/2012), I haven't received it. Lowe's keeps on saying, I will receive it in the next 2 weeks and it's been dragging for almost 2 months. Today, when I called Lowe's at Nolensville Rd, Nashville, TN, a person named Eric, instead of talking politely, yelled at me saying he can't do anything and was not at all, giving me proper response. I think people who work at this place need to get proper training and need to know how to behave properly if there was any mistake on their end. I gave one star, should have given negative points for customer service. I would never, ever want to shop for anything in Lowe's again. I am done with their false answers.

The washer does not get clothes clean. Also, the clothes come out all tangled up and wrinkled so bad it looks like you have rung them out by hand. Some times they are in knots so bad it is hard to get them apart. Also, the dispenser for the soap always has water left in it. This is one of the worst washers I have ever had. The dryer is just as bad as the washer. I have to iron every thing now. I will tell every one I know the Bravos Maytag is the worst washer and dryer ever. I wish I had been with my husband when he got these. I would have said no way.

This new design is no good. Without an extra rinse and spin, the clothes are still dirty and soaking wet. I would like my money back so I can buy a new one!

I purchased a Bissell Sweep Up shortly before Christmas 2011. The first part of January 2012 the brush fell off the Carpet Sweeper. This was one of your cheaper carpet sweepers, even so, I expected it to stay intact for less than a month. I paid cash and failed to retain my receipt, however, I do want to register my complaint for the benefit of other customers.

We spent our entire savings to have Lowe's put a new roof on our house. Lowe's contracted a company that came out and removed all the shingles in an all day rain and never bothered to tarp our roof resulting in water running in our kitchen ceiling, ruining our microwave, stove, cabinets, flooring, and etc. As of this date, we have gone 7 days with no stove or microwave. Lowe's representatives have came out and looked, but no one from Lowe's has any sense of urgency. This is the worst experience I have ever had in my entire life. Lowe's has ruined my home.

We purchased a new water heater from Lowe's. A subcontractor came to install it and drained our old water heater down our basement drain, clogging it. We had a huge flood of sewage in our basement and a third party confirmed it was because of the silt and sand from the old water heater. Initially, Lowe's said they would pay for everything, but then they turned us over to their insurance, which turned us over to the subcontractor's insurance, which refused to pay. Now we are on the hook for almost $4000 and have to go to our own insurance, which will raise our rates. Lowe's guarantees their work and has contracts with all their subcontractors. But when one of them messes up, they suddenly say it isn't their problem. They're despicable.

Lowe's leaves a bitter taste. Black Friday orders for a Christmas Tree and outdoor prelit wreath at Special Prices were scams. I've made numerous follow-ups on both items and never received them. The tree and wreath were ordered one hour into the sale, but I'm now told these items were limited in quantity, therefore unavailable. How can a store advertise an item for sale when there is not enough in stock to supply the first one hour of orders? It sounds like the illegal bait and switch right?! Well, the two items that were 'a bargain' to me I never received but the other non-sale items I ordered (because I was lured into the store) did arrive.

Let's talk about the tree issue first. I was told on Black Friday that the tree would arrive 12/2. Approximately 3 weeks post order, I followed up. Lowe's failed to update me with a status on the missed delivery expectation. I was told to give it more time. I followed up again and was told my order was cancelled. Not only was the price of this tree appealing but the other reason why I purchased it was for the door to door delivery. So, then I was faced with a stressful situation of trying to find a tree one week before Xmas that will fit in my car, at a reasonable price, while quantities are limited. So, for this inconvenience I was told that I would receive a gift card in the mail. I still did not receive this gift card.

Let's talk about the wreath. After multiple calls, I was told the wreath was definitely coming. I expressed my concerns with customer service and I even offered to drive 40 miles from my local Lowe's to ensure I had this wreath. Instead, I was reassured that the wreath would arrive. Last Friday, I was told (after another follow up) that Lowe's was canceling the wreath order. I was advised I would get a phone call within 2 business days. No phone call yet.

This year, my Black Friday first stop and shop was at Lowe's online store. The tree and the wreath were the items that lured me to purchase other non-sale items. I never received the sale items and feel as if I have been subjected to a scam. I will continue to discuss my concerns with others as my anger over this situation grows, one let down after another, after another with no tree, no wreath, no gift card, no return call or email response, just the sound of crickets!

I ordered a dishwasher on 12/1/11. I was told it would be in 12/15. No call until 12/21 and I was told it can't be installed until 12/27. Merry Christmas Lowe's. I would never purchase an appliance from Lowe's again, horrible services and experience.

My complaint is about the Lowe's reviews site. Although my local Lowe's stores have problems, I'm not complaining about them. I have written 2 reviews recently about products that were defective: a Samsung washer and a LED track light. Lowe's simply sent out a form letter response saying the reviews have been rejected. I wrote the reviews fairly and without invectives or other slurs, yet Lowe's is being dishonest about letting bad reviews (or many after a certain quantity) in on their site. This is not the case with, for example, Amazon or NewEgg. Corporate Lowe's is being fundamentally dishonest because it pretends to offer an unbiased consumer-based review site, but it is anything but.

Horrible! Very, very angry. In May of 2011, I spent thousands of dollar for all new kitchen appliances. In Oct. of 2011, my refrigerator went bad (still under warranty). I called Lowe's and reported this. They initially sent someone out to check the problem. They then stated that parts needed to be ordered. This took weeks. When the parts finally came in, they sent a repair person out who stated more parts were needed. I waited weeks for parts to come. The same parts came/ Again, a different man came out and stated more parts were needed.

This same cycle went on two more times right through to Thanksgiving. I called Executive Office. They guaranteed me they would get to the bottom of the problem. They set up a date on 12/20/2011 that the repair man would be here. Took another day off from work (third time). I received a call from the repair man stating that due to the fact that the parts did not come in, he would not be coming. In the meantime, I take the day off from work and have to stay in the house for nothing. We are five days away from Christmas and nothing done! Just the runaround, placed on hold, talking to answering machines.

Ice dripping on floor, Lowe's continuously states that they cannot issue me a new unit until the repair company has came and repaired it three times. Yet, they not only have come here three times but I have had to wait for weeks until the parts come in, lose time from work, made to stay at home all day as not to miss them, go through major holidays with a defective refrigerator. I was told by the executive team that the times they have come out here and I had to take off from work does not count because they did not do repair. It's not my fault that each time they came, they failed to have the proper parts and it takes weeks for the parts to come in. I am furious and very upset. I was warned about Lowe's and I went against my better judgment. I do not want to deal with the repair. I want a new unit! It has been three months now.

We bought an expensive washer and an additional warranty on it. It has been repaired 6 times now and the company will not stand behind the product. We have this expensive washer and having to go to the laundromat to do laundry. Lowe's is being very difficult to deal with. The repair company they use is honestly a joke! Every time the washer tears up, they tell us next time it tears up we are replacing the unit. It's torn up again, parts are ordered again, parts will be a few weeks coming in again, they will call us in a few weeks after the Holidays! Meanwhile, back to the laundromat for a few more weeks! The customer service at Lowe's of Kingsport stinks and the staff is very rude. We have made 6 phone calls today alone and we are no further along than we were weeks ago.

We bought a Maytag Washer on 3/11 /2011. The washer stop working in October, 2011. We do have a Extended Protection Plan. It took them about a week and half to fix the problem. It lasted about to weeks and it stopped again. We called and went to Lowe's but they keep giving us the runaround it has been three weeks and still nothing. I need to know what to do about this matter? Please let me know something as soon as possible. Thank you

Have the extended warranty, fridge froze up lost all my food and insulin. Repeated call to customer service to no avail. I am on social security and food stamps, just spent $200 on food mostly produce as I am a severe Diabetic. My 3-month supply of insulin froze. Said they would help. Been over two weeks and no word. Have faxed them all the info. Now they will not even take my calls.

I purchased a Frigidaire washer and dryer. The washer won't pump out the water. I bought the Extended service plan for both, so I called them, and they told me it will be a week until someone can get out there. I called the corporate office, but It didn't help. They did tell me, I could find a service company that would fix it, and to send them the paid bill, and they would pay me back. It may cost over $200 to fix it. I will never buy anything from Lowes ever!

I was not informed that when my new dryer was delivered, the delivery men could take my old dryer if it was disconnected. Something so easy and courteous would have made all the difference. I don't know the salesman's name but I shouldn't have to, he should have done his job.

I'm stuck with a dryer I cannot move or get rid of, but at least now maybe my husband will finally believe that the only thing Lowes is intested in is our money. Customer service is not lacking, it's non existent. We are already switching to Home Depot for all our bathroom remodeling needs. This is not the worst experience we've had with Lowes (another location), but at least we have finally had enough.

A certain cashier by the name of Meagan has a bad reputation. She has a major attitude and she's very rude. I do not appreciate her service. She is from store 2301 in Chicago, IL

This is Veteran's Day, 11/11/11. I went to Lowe's Home Improvement store in Kernersville, North Carolina, and bought a sliding glass patio door. I informed them that I am a veteran and would like the discount that they are offering. I was told that because I did not have this special ID, I would not get one. I am a veteran of the Vietnam era and do not appreciate not being recognised as a veteran.

I purchased my 24" GE Front Loading Washer and Dryer (Stackable) from Lowe's on Oddie in Reno, NV. Two weeks to order out, the set came to my front door missing the stacking kit. The washer and dryer sat in our living room for another week waiting for the special order stacking kit. When the stacking kit comes, it was the wrong one! I returned the stacking kit and waited another four days for another stacking kit.

I called Lowe's to finally have it installed. I was told that they would be out at 12:00. Four o'clock rolls around, but there was no call from them. So, I called to see what was going on and I was put on hold for 20 minutes. They said that they will be there in 20 minutes. When they finally showed up, they did not bring any tools! They asked to use mine. I had to help them install the feet on the dryer.

The washer and dryer are now stacked and placed back into the small closet. I went to use the washer, but there was no water! They didn't turn the water back on before they put the unit back in! I called again and they said that they would be back out again. All the manager could say was that they should have had their own tools and he was so sorry. I will never step foot in a Lowe's again. They came back out and didn't even pull out the unit. Hopefully, they turned both hot and cold water on all the way. Two thumbs down!

I first went in to look at an entry door unit last month, pricing the item to see if it was within my budget. I paid $35.00 to have the door measured, and went back to pick out the door.

It has two side lights along with the entry door. It is pre-hung. The salesperson quoted me about $400.00. When I was ready to purchase I picked out the hung I wanted and when the salesperson gave me a price he quoted about $800.00 for the installation. I asked why, and he said that there is a separate charge for each of the three doors.

This, after waiting about 1 hour to talk to him, and then having to hear how he had 7 wives, and his last wife is his best friend. This whole experience was unprofessional and upsetting to say the least. I asked for my $35.00 back for the measurement, since I was misquoted on the install charge, and had to wait about 45 minutes to receive my money. I wrote to the corporate headquarters and received a call from the store manager, with no relief just an apology. I took my business to Home Depot and so far no complaints.

I purchased a Char Broil Commercial Series SS 4632325031. Several wheels (casters) fell off while cooking. Char Broil replaced them several times. Finally, they said plastic inserts were no longer under warranty (25 years.).

Problem is a great industry casters heavy duty wheels thread into a square piece of plastic. The grill is very heavy and the plastic part is no match for the metal caster. It is a very poor and cheap design. It saves CB money but it is very dangerous to catch a hot grill as the wheels bend the plastic and fall off.

We ordered a dryer from Lowe's online. They sent a contractor, Richard, who rigged up the gas dryer illegally (we found out later) because he did not have the correct part in his van, leaving us with a gas leak. We smelled the gas and called Lowe's. They did not send someone out until 6 days later. In the meantime, we shut off the gas to the dryer. They claimed that they couldn't come any sooner, but we would think a gas leak is an emergency. When the next person came, he commented on the dryer being hooked up illegally and that it was very dangerous to us. The next day yet another person came to finally fix the situation. We will never take the chance of dealing with Lowe's again and risking putting our family in danger!

I purchased Samsung dishwasher and extended warranty back in February of 2010. I have had to call Lowe's "service advantage" at least 5 times in the last year. This latest problem will require a 10-day outage of the dishwasher. Lowe's refuses to consider this product a lemon and will not refund my money. They also have the nerve to tell me that they understand what I am going through.

I purchased a Samsung washer and dryer with a 5-year extended warranty. The washer began giving trouble and it bangs away when used. The employee at the warranty company, Sharper Services, came out but before he would work on it, he said that I had to sign a liability release for any damage he might cause to the washer and everything else on my premises. I told him no and showed him the door.

I called the Lowe's store in Bellevue, WA, where I bought the appliances, and no manager was on duty. I spoke with the assistant manager and he said that it was a corporate matter. I sent a letter on September 5th 2011 to the CEO and received no response to date, October 16th 2011. I sent an email to corporate on October 14th demanding my money back on the extended warranty but received no response. I looked up the service company. They are located at Portland, Or. They are a TV repair company, not an appliance repair company, with an awful reputation.

My next step is to file a complaint with the Washington State Attorney Generals Office of Consumer Protection. I have spent a lot of time getting nowhere with Lowe's and I suspect that there are a lot of other consumers with the same problem. It's too small for a lawyer, but who knows, there may be a class action potential.

I have the Smooth-Star fiberglass door as my front entrance door. It was bought and installed eight years ago. The bottom of the hinge side rotted through. Therma-Tru sells their doors at Lowe's. I called Therma-Tru and they sent a rep from Reeb, their distributor at Lowe's. His job was to find any reason why they couldn't honor their warranty. He gave an obscure reason for why Therma-Tru would not cover the warranty. A call to the customer service department of Therma-Tru was unsuccessful. Here I am, with a thousand-dollar door that rotted. The door edges were painted every two years and yet it rotted. Their twenty-year warranty isn't worth the paper it's written on. The door is sold at Lowe's. Don't waste your money.

On the recommendation of a Lowe's associate (because the store did not have the unit we wanted in stock), we ordered a Whirlpool counter depth refrigerator from Lowes.com. When the store delivered it, it looked like a reject from a scratch and dent store. It was badly dented on the side and both doors, filthy, and unprotected by any packaging or box. We sent it back to be replaced. The day before the new one was to be delivered, we were informed that it was back ordered and would not be available for two months. We canceled the order and the Lowe's associate informed us that because we ordered it online, they would not issue a credit to our credit card but would only provide us with an "in-store" credit.

By not crediting our credit card for the charge amount, Lowe's has effectively stolen $1,300 from our bank account. They are forcing us to buy a more expensive "in-store" unit, a unit that we do not want, or forcing us to spend more money to buy a unit from another company. This is at best unethical and at worst, possibly, a violation of Federal laws governing interstate commerce and credit.

I purchased 6 appliances in which 3 have failed/broken in less then 6 months. I got no help but just the runaround from both the manufacturer and from the point of purchase in this case, Lowe's Home Improvement. Nobody claims responsibility and getting the appliances fixed is turning out harder than it should.

I informed them that I will seek legal counsel and contact Channel 3 on your side to state my complaints based on failure from both manufacturer and retailer to help me resolve these issues and inconveniences, as well as recoup monies lost in down time and inconveniences.

I wanted to buy a heater, SKU # 140997. The heater does not come with the timer, thermostat and heat shield. They must be purchased separately, but as of this date Lowe's does not have any of these items. They said it is a new item and they "guessed" that these optional parts would be coming to their store. What good is this heater without a thermostat? Come on Lowe's........get with the program.

I did not buy the heater and will not until, and if, these optional parts are available. Gene

I went to Lowe's on last night and got some waterproof sheet rock and other supplies. The sign was on a board in the front of the waterproof sheet rock that stated $7.25. The number was given to by the gentleman who was with me and will be picking this on 9/22. The young lady was at the register to ring the items. I didn't know that wasn't the right price. The gentleman came back to pick it up. The young lady said that she had the wrong one. The manager came and his name is James. I spoke with him and he said that he could not give it to me because it was the wrong one. He set the phone down while I was talking to him. The gentleman said that he just walked away and left him standing there while he was talking. James said that he couldn't tell if they would change the sign or not. I said that I think that's all I have to do.

I turned the light bulb on in the kitchen and it began to smoke with strange smell. I turned it off and replaced it with a regular bulb. The one that smoked was a Helican 26w. This is a fire hazard, I would assume.

On 12 Jun 10, I bought a washer from Lowe's. Last night, the switch that controls the settings on the washer went out, just after the one year warranty expires. Now, the repairman tells me that it will cost $200.00 to fix it and it will be a week before he could get the parts. So, it will not only cost me to fix it, but I have to drag my clothes to the laundry mat to wash them. The model number is wtw57esvw1 and the serial number is cy4340579. I am very disappointed in this product and I will not purchase another of these. Your product should last longer than this. I will be informing my family and friends not to purchase these products as I don't have money to waste on appliances that break so quickly.

After owning this mower for 3 months, the carburetor bladder collapsed, as to not allowing fuels into the carburetor, so it was unusable. Country garden repaired it, saying that they only see that kind of problem on older engines. The engine was covered by Briggs and Stratton.

Three weeks later, the blade seized up and had to be forced to turn once again, a problem for older mowers. I fixed this one myself. It is my opinion that Bolens buys reconditioned mowers and engines to sell as new. It is awful.

My lawn mower MOD#12AF5690711, SER# 1E264K10569 blew a piston rod and blew a 6.25-inch hole on the right side of the engine housing, just below the pull start housing and aft of the carb.

The equipment was properly serviced and engine oil was filled. During the operation, there was a loud bang and a cloud of burning oil.

I bought a $2,000 washer and dryer. I have had them for two months and the lettering on the settings is already wearing off. In a month, I probably won't be able to see what is hot, cold, heavy, or delicate! This is supposed to be a high-end washer and dryer and it can't take a little "shout" getting on it? Come on, my mom's had hers for 20 years and you can still read it.

I ordered two security screen doors to fit. The contractor installed one door adequately and took a long lunch. He then installed the second door, leaving it unable to open. We were unable to get out of the house through that door. A second contractor came out and he cut the top of the metal door off so the door would open. Lowe's refuses to replace the door with an equal or better door, let alone consider the amount of my PTO and personal time spent trying to get Lowe's to not only honor their contract, but also to honor the warranty. I do not have the tools to remove this shabby ripped up door which has depreciated the value of my home. I suspect that they damaged the door frame too.

I asked for 2qt oleander on sale, 4 for $10.00. I first got a lady in gray uniform who "does not handle that", I referred to associate in red who had trouble contacting whomever. She then just hang up the phone and said she could not answer any questions. I showed her the ad. Prior to this, the people in line appeared to have several 2qt oleanders they were purchasing. I could not see the price. I was told earlier by an associate, by pointing there were some back there. I'm disappointed that no one could read the ad or get assistance at a higher level. We left the store minus the oleanders and plant bag. I looked at bougainvillea but was so irritated. By then, it was time to leave the store. I am sure the lack of service would be the same. I called my supervisor in the past for help.

After ordering a double French door from Martinsburg, WV Lowes on Saturday (27 Aug 11) and finding out that the delivery of this would cost $75 (we're two miles from the store in local delivery area). they arranged a delivery for the next day in the morning as the sale was rung up.

After contacting Lowes, they changed the delivery for the next day morning, then delivered a door with ripped weatherstripping and severely misaligned door frame, of which we rejected delivery.

Now, we just got back in late last night (3 Sept 11) from out of town (we came back because there was supposed to be an early morning delivery) and we found a message left yesterday for a late afternoon delivery today. Someone just called our home and we couldn't make out what they were saying, as the speech was unintelligible. This is not what we paid for.

The thermocouple quit. This is the third time. The original lasted the longest. This most recent only lasted from 7-20-2011 until today, 8-27-2011.

We went to Lowe's to purchase fencing and decided to confide in them to install the fence. It was installed Nov. 2009 in the wrong location. I just found that out nine days ago when an Asheville Zoning Officer came to visit our home.

I decided to call Lowe's since they guarantee their install 100%. I spoke with Jonathan and explained what happened. He reassured me that they would take care of it and told me to call Eric. I called Eric and he said that Jonathan had to give him the go ahead. So there was some back and forth and finally Jonathan told me that the contractors would come out to my home.

David the contractor came out to look at the fence and then asked me if I was going to pay him. I redirected him to Lowe's. Then they left a message with Lowe's and left. I called up Jonathan again and told him what happened and he said he would try to figure things out and he would help me. I told him that I am not a contractor and do not know the Asheville zoning laws because I don't install fences for a living. He said that I was right, the contractor should know the law. He then asked me if I was willing to have them cut the posts and reinstall them. That would cost Lowe's $150. If they had to dig them up, then it would be $500. I told him that I did not want the posts cut because they have to be in the ground about 2-1/2 feet and my fence wouldn't be six-feet. He said he would get back to me.

Since he didn't call back, my husband went to the store. He said that he wasn't able to pay for the labor and gave us concrete and 12 posts with three caps. He told him he has to get the other 12 posts from another store location. That wasn't satisfactory to me. We are still paying for the fence and now will have to pay to get it reinstalled because the contractor did not know the zoning laws. I am extremely dissatisfied.

The website states 25% off on all ceiling tiles. When you go to the website, there is no 25% off info anywhere. I called Lowe's customer service center about what the website sells and was told that it was not a Lowe's offer even though it was their website. This is why I never go to Lowe's. They bait you on their website with false information then denies the offer.

It was later in the evening on June the 8th, 2011 when my wife and I were shopping for plants at a Lowe's home improvement store. We had been in the store for about ten minutes when my wife tripped over an unattended fork lift that was left on the end of an aisle in the garden center. The fork lift had no operator that we could see and had been left with the forks about 4 to 5 inches above the ground oriented towards the end of the aisle. Being that it was the evening time and the light was low, my wife did not notice that the equipment had been stored improperly.

Her foot swelled immediately looking as though a golf ball was beneath the skin on top of her foot. I got the attention of the first employee I could find and requested to speak with a manager, but instead of helping us he jumped on the fork lift and moved it off of the sales floor. What seemed like ten minutes later a manager finally appeared and asked us to fill out an accident form which he did not have on hand and wasted another ten minutes to retrieve. By this time my wife is in a large amount of pain and I am getting impatient with the situation. I tell that manager that we are going to the hospital to get her foot looked at and he assured us that Lowe's has policy in place to handle these situations. I did indeed take my wife to the hospital and while there was told they do not take our insurance which is through the military.

I did not immediately see this as a problem feeling that Lowe's would have the integrity to compensate us for this incident. Later we were contacted by a Harrison Jones fro SRS who was unpleasant from day one. After two months of waiting to get any kind of information he informs me that Lowe's is not responsible and my wife should be more careful. This is unacceptable and I hope that no one else has to deal with terrible experience. As a result we are now responsible for approx. $2000.00 in emergency room bills for something that would not have happened if Lowe's employees would have followed OSHA standards.

On top of it all the person assigned to our claim could not have been any more rude or unhelpful about the whole situation. He treated us as if we were suing Lowe's for a huge sum of money when in reality all we wanted was Lowe's to pay the hospital bill. All said and done I have lost all respect for Lowe's as a company and have been greatly offended by the disrespect of the company they use to handle their claims.

I had installed an Owens Corning dimensional roof on my home on October of 2007. The roof looked great for about 3 and years. Then, on a calm spring day, no wind and about 68 degrees outside, the shingles started falling off my house. I have heard everything from defective installation to a storm must have done it. Now I know it's not a perfect world and I would have taken fault if the roof has had problems in the first couple of years but come on, 3 and years later? After inspection, I found that the shingle itself is coming apart.

I had contacted Owens Corning on May of 2011 and all the help I got was a promise to have paperwork sent out. I must replace this roof as more and more of it keeps falling off. I am really worried as I had installed 4 other Owens Corning roofs on with the same dimensional shingle (so far so good). I had followed the instructions on the package. In fact, I still have my template. I had made it 5-7/8 x 5-7/8, I don't know. I know I would probably have to eat the roof. What happened to Owens Corning's quality? I was one of their biggest fans until this. Thanks for listening.

I was in need of a French door { 5 Feet}; I went to Lowe's to purchase the door after searching it online, and I found out that shipping is for free. I tried to purchase it in Whiteville, but I was told that they could not get the door unless we paid the shipping. This was hard to believe since the website said free shipping. Well, I was very disappointed in the service I received, and I left the store. I do a lot of business in this store, and I will look for some other place to shop.

My wife and I were in Porters Neck, NC for an eye appointment, and a new Lowe's store was across the street. We approached the person at the door section; described what we were looking for, and he was very helpful. He found the door we needed. He contacted his store manager, and she resolved the problem immediately. So, I have my door, and I am very satisfied with the Lowe's store in Porters Neck, but I had to drive about 135 miles round trip to pick up the door. The people in Whiteville need to take lessons from these employees in Porters Neck store.

The plants I bought here either die or the rose bushes (all three of them) have a fungal disease after 24 hours of purchase. The plant lady said, "Oh that is common with the rain and humidity." I disagree. These rose bushes are supposed to be adapted to Florida conditions; resistant to these types of issues. She sold me an antifungal spray; the roses are still popping up with the diseased leaves. No more plants from Lowes ever. The pepper plant I bought three days ago is almost dead. What the ** is this? Bad business is what it is!

Thermocoupler goes out every six months and I have had four service calls for six years. I have to buy two thermocouplers at a time because I always know I will need a back-up. It is a lemon.

My children, ages 11 and 15, went with me to browse the outdoor section and look at possible indoor plants as well as new curtains. My son pointed out how pretty these "blue orchids" were. I stood for probably 20 minutes contemplating on whether or not to make the impromptu purchase; but then, my daughter pointed out the large yellow sign stating a limited time for only $16.97, clearly stating the reduction was on orchids. It did not indicate a color. For the record, purple is ordinarily my favorite color so if it was in fact stated violet orchids, I would have gladly taken the violet shade. This time, however, the blue seemed so pretty and so different. I went ahead and shopped outside, also picked up a bamboo and some paper plates. There were approximately a total of 45 shopping in the store.

At check out, I was told my total was $53 and something. Right away, I said, "Oh no. Something's wrong. It should be much less than that." The plates were $4.97, the bamboo was $9.98 and the orchids (temporarily reduced) should be $16.97. She, with a very heavy breath, picked up the courtesy phone and had to repeatedly call. About 5 minutes later, one man and one female showed up. She stated the issue; then immediately, the taller older man said "yeah. Those were on the reduced shelf." I thought 'oh well, very good'; but she said they would need to double-check. The 2 of them walked back and more than 10 minutes went by. Even the cashier made a joke about where the heck were they.

Finally, the shorter lady returns this time with a different man, a shorter black male. 'Okay, why are there 4 people required to do this?,' I thought but whatever -- maybe he was in-charge of signing or something -- planagram person; no clue. They returned to say, "we can't find the sign anywhere." I asked if they would like me to go back there with them and 'yes'. So, I left my kids at the register; I went with her. Voila! Not only was the sign on another shelf; the entire section looked like it had been rearranged. When I was looking, the colors were all intermingled. This time the double isle was separated -- purple on one and white on the other -- and the sphere shape at the end, where the discount sign was, is where all half a dozen blue orchids were. I said, "This is crazy. This looks completely different."

I asked if someone had maybe recently changed a planagram or possibly straightened up this area in the past hour and she said it would have been her but she had been on lunch break. I saw this taller guy again and he said he remembered, "Some girl. That's the girl I was telling you about yesterday. She mixed them all up." They talked; and she made a 3rd call. And he said, "Give it to her, discounted." For all the trouble, he was the only helpful and non-agitated person, in my opinion. She said that it would cut it as the sign I claimed to have been there was overly discounted. I said, "Well, what could you do?" She said half-off. I said, "Sure, that's fine. I don't want to get anyone in trouble." and thanked them both for their trouble. That's when the real bad part started.

The lady who said she was on lunch had to get an authorization code. She goes to behind the register and another lady is now talking to her about this. This lady comes up to me and quickly, with major condemnation points to the sale sign on the white pot, and says, "All our discounted items are clearly marked." I said, "Okay. Well, this particular one was on a shelf with a sign that said 'orchids reduced'." I explained that none of them had their own sign. She said she didn't care and there will be no mark down. I explained I had already been told 3 times, out of consideration of the trouble and there was a clear issue that they would, as a courtesy, reduce this one. She said 'no'. I tried explaining again and she interrupted me and I reiterated that even though I had, in fact, told by 3 people who I was going to have this piece reduced now, she -- who couldn't even answer her phone for the last 30 minutes we were dealing with this -- was going to go back on their word.

I said, "Can you move your hair so I can see your name tag?" She moved it. Her name was either Lisa or Litha. She said she was the only manager there I could talk to and I thanked her for her time. I did not buy a thing there that day, or from now on. I should mention that if this isn't taken care of in any way, I personally believe in word of mouth. Reputation is a lot. I am a senior sales assistant ranked #2 last year in all of our corporation and this type of behavior should never ever be used as exemplary. She demonstrated nothing but discontent and showed the other employees to not even bother to hear the story in full. She came in at the last minute and didn't have the full understanding of the situation and made a hasty judgement call. I will be telling all of my future clients I help how I was treated; and trust me, that is a lot.

On July 1, we bought some things and used our debit card to pay for it. The clerk said that it did not go through and that I should swipe my card again. She said that it went thru this time and gave me my receipt. On July 2, I checked my bank balance and saw that the charges were listed twice on cleared transactions.

I called Lowe's and she told me that they could not see anything listed twice but would call the company that sends the charges out to the banks for clearing. They confirmed that it did not show that they sent out two charges. I called my bank and they told me that they would have gotten two charges from Lowe's or it would not be deducted from my account.

We purchased a side by side refrigerator with bottom freezer three years ago. Since the time we bought it, we have need repairs three times. One of the drawers broke 3 times when we finally just took it out. In addition, the freezing unit freezing frequently and after paying to have it fixed we just take the blow drawer and thaw it ourselves now. The "fast" ice function has never worked. Now our ice maker has stopped working all together. We are going to replace the entire refrigerator.

I bought a troybuilt tiller barley one year ago. I used it for three months last season small garden. I went to use it two weeks ago and had to use starter fluid to get it started. It finally stayed running long enough to till part of my garden. Yesterday I went to use it, I had to do the same thing to start it. It ran for 3 minutes and quit. I tried to start it again and the pull rope broke. I paid to much money for this cheap made China product. 208cc. Please help me get this refunded or sue for damages. They sold a lot of these and a class action lawsuit may be the way to go.

I purchased three items on 29 April 2011, three registers would not accept my debit card, which is only a debit. Now your so called experienced workers said I was forced to put under credit. "No, no" my veterans lawyer told me. On 30 April, I returned three items for one weed trimmer burnt out and cushions I bought did not fit. The return so called worker said it would be credited to my account 2 to 3 business days. No. Called at least five times along with my bank and was told three different answers of time frame. Your dept. store, Lowes, would not help any more and hung up. I am a disabled combat war vet. and the vet, ass. Is not pleased and are proceeding with posting this with vets and active duty personnel. I want an answer and the truth, not some half excuse from inexperienced personnel.

We purchased a Perfect Flame five-burner grill from Lowe's in June, 2006. We have already replaced two of the burners. Now, all of the burners need to be replaced along with the tents covering them. Is there a warranty on them? I need to know as soon as possible!

I am an average consumer and visit your store often. Today, when I tried to purchase some plants that were marked 50% off, I was told that I couldn't use my Lowes credit card and get the discount and that I would have to pay case. Why can't I get the discount and charge it to my Lowes card?

First, over the last 6 months, we have purchased over 4,000 dollars of products from Lowes-Idaho Falls. Service has been great, except on Sat. the 23rd. I was installing an overhead light. There were no instructions in the box. I could not get the light cover to separate from the base ring (ceiling mount). I called Lowes, Idaho Falls, and asked. I believe the man's name was "Bill", if he would check an identical product box for instructions on how to separate the fixture. He told me he was too busy and I would have to drive the 20 miles to check it myself.

The drywall went up beautiful, but after awhile, I started to smell a bad odor that went over the house. After looking into the matter, I found that the drywall had damage all my insulation, cause my wire and metal fixture to corrode and mess up my plumbing. It also started to peel and cause my ivory paint to fade on the wall.

My contractor said that the only way to fix it was to rip it all out and redo it. This made me so mad. To have to turn around and shed hard earn cash out again to have the problem fix made me so bad and upset. This was not cheap to do this again. There was a lot of work. To move out furiture and take all my picture off the wall, this took a physical hard ship on my back. I don't have money to waste like this and I want my money back, $5,000 dollars. Please tell me that you can help me.

I repeatedly tried to determine where my freaking washing machine was. Guess what, I got hung up on 5 different calls. I was not rude or abusive in any way. It really ticks me off when a "so-called" sales person(s) hangs the ** phone up on me. All I wanted was a time when my washing machine might be delivered, I rather doubt that that would be a problem, wouldn't you think the same.

I expect an apology from the females that you employ at your store. I doubt that I will receive one, but at least let them know that you treat your customers with just a little respect instead of hanging up on them. For if that's the best you can do when hiring people, then you need to reevaluate your hiring practices.

You need to train your staff to be helpful and not so rude, that really got my goat. Have a nice day because I haven't had one.

This is not a complaint. There was no option for a good review. I have bought Drywall at Lowe's over the past 10 years and have never had any problems with it. My brother in law as well, he has remodeled 2 houses and built 1. I'm guessing the people who are saying it is bad, do not know how to install it correctly. If you could please forward or give this to the Lowe's company to let them know. There are people out there that like their products and will continue to shop at Lowe's. Thank You!

I entered lowest store code:** around 8:00pm and wanted to purchase a tank refill for my new grill. I purchased there and was told by the assistant manager, Luigi, who was very nasty, "I'm not going out there," to which I had to wait a long time for someone else to come up front to take care of me.I wasn't treated with respect at all. I want this complaint to go directly to corporate higher-ups. I should never be treated like that especially coming from a manager.

We bought a whole houseful (about 5,000 sq. ft.) of Mohawk Brazilian Cherry Engineered Hardwood from Lowe's. They also installed it. First of all, there are a few areas where the wood does not meet the wall or door jam, and so there is a gap. Worse though, shortly after moving in July 2009, we noticed the top layer of some boards lifting and color wearing off the sides of many boards, even in areas that we rarely touch. Another horrible problem is that the floor is very delicate and dents and scratches easily. We have 3 dogs, and even though I trim and file their nails once a week, they are making scratches. My husband was told by the salesman that this was the toughest floor out there and easy to maintain with a damp mop.

When I complained a year ago to Mohawk, they said that I had to make my complaint through the store. So, I contacted Lowe's, and their manager came out and inspected it and put in my complaint to Mohawk. They denied the claim, saying that it was our fault because we mopped with water and not the chemical cleaner that they had advised. This was the first time we heard that we were supposed to clean with their cleaner only. The installer left no instructions and we had been told to damp mop by the salesman.

Let me note that I use a microfiber mop wrung out to almost dry. So then, we got an FCITS certified inspector who found installation and manufacturing problems in addition to our dogs. Mohawk is currently not responding because they say they can't verify our inspector's credentials, even though I see he's the first one listed on the FCITS website for our area. We would never have bought a floor had we known that we couldn't have pets on or have to clean with chemicals or couldn't even have a normal life on for fear of scratching it.

I purchased lumber 3/11/2011 at the above location and did not receive a Veteran's discount. The last purchase, the clerk automatically gave me my discount.This is not the first time this happened. I am remodeling my house. I have spent a lot of money at Lowe's; also I am a Jimmy Johnson fan and support him and the Lowe's team.

I purchased a Samsung Refrigerator from Lowe's during a labor day sale in September of 2010. I didn't need all new appliances but to keep all my appliance the same, I purchased all new appliances to match. That said, my refrigerator doors were twisted and I had purchased the four-year replacement warranty from Lowe's for all the appliances. Well they sent a repairman twice who took pictures to send to Samsung because he had never seen that problem before.

Samsung agreed that it was defective and told us they would send a credit to Lowe's and Lowe's would call us to replace it. Well Lowe's called and said they no longer sell that model and the model that took it place was more expensive and I would have to pay the difference. The sales lady was very nice and when I complained it is not my fault they no longer have that model and why should I pay more? She said I could wait a few days and they were going to be having a 20% sale and I could buy the smaller model to save money. I promptly thanked her and called Lowe's headquarters and they took my complaint and said someone would get back to me from the store. The manager, Robert **, was of no help. I was told I would have to come in and pay for a whole new refrigerator and they would take an additional 10% off and it was going to cost me an additional $391 and they would not credit the old one until the, got it back in the store.

I called Samsung CS to complain and they said it was up to the the distributor, which is Lowe's. They said they were out of it since they had already credited Lowe's for the product. I then called Lowe's back to discuss with them that I just wanted a comparable refrigerator for the same price I spent. It was not my fault I bought the first one on sale and it was not my fault that the first one was defective. I asked if they would just give me the new model that took the place of the one I had bought only a few months before. Actually, the repair record started a month after I bought all four pieces. I was told the model that took its place was more expensive and was again told to buy the smaller one. I should not have to downgrade when it was a defect that was beyond my control.

I also asked the manager Jason ** at that time if I could then return all four pieces (microwave, dishwasher, stove and refrigerator) and I would pick out a different brand that was not as expensive. Of course I was told no, it was past the return date. So again I was stuck with having to buy a different and cheaper brand, buy a smaller refrigerator or get a refund and not have a refrigerator.

None of those options were acceptable. My whole complaint is that the company, even though the product was defective, penalized me by charging me more for the replacement even though it was not under my control that they no longer had the model I bought from them. I was told when I bought the warranty that if anything went wrong and it could not be fixed, they would replace it with a new model. I was not told that I would either have to pay more money or downgrade. I just wanted to have the same size and brand. I was not asking for anything more than that. So I feel that I was bullied into having to pay the difference in order to get the same exact product which is what happened since it is the same, just the new model number.

The store responded to the BBB and then they called me to offer me the warranty for free. I called them back and then they never returned my call. The BBB has closed it administratively since nothing was being done by Lowe's. They offered me something and then didn't follow up on it. So I got nothing but a larger bill.

In June of 2010, we replaced our bathroom shower. Everything that had something to do with this was purchased at your Lowes store. On 2-23-2011, the shower handle broke; thus, we had no way to turn on the shower. Since we needed the shower fixed then, we had the man who installed the shower for us go to your store to see if he could get a new one, and since it was only 8 months old, at no cost. Your store would not do that. We had to purchase a new one, and he suggested we contact the manufacturer, Danco, which I did, who referred me back to Lowes. This is a minor thing, and it cost of only $22.65, but since we are very good customers of that store, I do not feel I should have to purchase a new one. Please, advise how I can get a refund. Thank you, Dick **.

I purchased a Whirlpool Gold Quiet Partner III dishwasher and a Whirlpool Gold French door refrigerator. The floor display for the dishwasher did not have a manual. I specifically requested that manuals be sent with my machine. When it arrived, the dishwasher was covered with an open-end box (not original to my dishwasher).

There was neither a user's manual nor an installation manual. I was assured that an installation manual would arrive on Tuesday. It did not. I called and was told it was in the mail. When the user's manual came there was no installation manual. Finally, I managed to locate one on the internet under multiple design. That is not all - there were missing parts; specifically the pieces to attach my dishwasher to the countertop in order to prevent tilting. I must say that I will neither purchase another appliance from Lowe's nor will I recommend to my friends that they purchase from Lowe's.

My 15w GE Helical Spiral light bulbs burn out extremely fast (40-60 hrs). There's no burning or smoking, it just quit working. I used it in ceiling fan with attached 3 light fixture. I am on my 3rd set of GE Helical 60w bulbs in less than a year.

We bought an oven stove as well as other appliances from Lowe's back in 2008. We also purchased the extended service plan. The oven never worked properly from the start. It heats up sometimes, other times it will only heat to 160 degrees. It's been so frustrating dealing with Lowe's service department. They would send out untrained workers who would say things like, "maybe you are not turning it on right." They sent out a new crew after five times in one year by the first one who (I hope) has found a problem that will finally fix my oven so I can cook. I don't know yet as it will take at least a week to just get the part and then I must set yet another appointment. I have been without an oven for a year now and Lowe's will not take it back as their untrained workers cannot fix the right problem, only the wrong things.

I brought in a microwave oven to exchange for a different color. The clerk credited the card used to buy the oven after I advised her that I didn't have the card that this was purchased. I was not able to return it because she handled this the incorrect way. The clerk was stupid and the manager of the store was even worse. Now, I don't have a micro oven to use and the card holder is out-of-town and unable to contact at this time.

I purchased a Whirlpool Water Heater in June 2008. The water heater pilot gas valve has been replaced twice and the cost of the service call was $148. Although it has a 9-year warranty, after the first year, labor is not included. We have been guaranteed the problem will persist. To allow a company to continue to sell a defective product as such should be deemed illegal. Where is the protection for the consumer?

I bought a Frigidaire refrigerator on October 16, 2010. The freezer is not operating properly. The Lowe's installer set it for zero degrees and it is presently at 25 degrees according to the thermometer in the freezer. I called Lowe's several weeks ago and the thermostat was replaced. The same problem continues. I called Frigidaire. I told them that I turn my home thermostat down to 50 degrees when I'm not home. The customer service person admitted this is a problem. She pointed out in the customer pamphlet, "All about the Use & Care of your Refrigerator" which I have in front me:

Caution: Do not install the refrigerator where the temperature will drop below 55 degrees F or rise above 110 degree F. The compressor will not be able to maintain proper temperatures inside the refrigerator.

I asked the customer service why we aren't told when we buy the unit that this is a problem. Knowing this after the purchase is too late. She didn't have an answer. I asked to have a supervisor call me. No return call has been received. 55 degrees is not cold. There are many people who go on vacation, have a unit in their basement or garage, or simply turn down their thermostat and have this problem and have no idea what is causing the freezer to malfunction. I called Lowe's about this twice this week. I have received good customer service in the past, but they were not aware that below 55 degrees is a problem. I read the above statement out of the manual to them.

Frigidaire said that I would have to buy a Garage Refrigerator Heater Kit for $20.67. I told Frigidaire and Lowe's that I'm not buying this kit or installing it while the refrigerator is under warranty. I should have been told up front that this is a potential problem. I would have either not purchased the unit or understood that this part had to be installed.

We have a classic Misrepresentation by Omission. This has to be a common problem for consumers and it isn't discovered until the unit is brought home and the freezer is malfunctioning. Lowe's is not upholding their responsibility to inform the consumer. I believe no one is contacting me because they realize that this is a potential huge problem.

We bought a dishwasher from Lowe's along with a 5-year extended warranty. We have had to call them 3 times to fix the machine 3 times. First time, it wasn't pumping water into it. The second time because it wouldn't stop pumping water and it flooded the kitchen. The third time was because the first time my wife tried to use it after they fix it, the water stopped pumping and smoke started coming out of the machine.

I went to Lowe's to ask them if they would replace the unit since this was the third time we had to have the machine fixed for the same reason. They said it's not their problem and that the warranty company would have to declare the machine unrepairable. We have not been able to use this machine for almost 3 months. We would like to have a dishwasher. The unit is 2 years old.

I was divorced, moved back into my house, remodeled all eight rooms. I lived there while remodeling then suddenly I started having seizures (white matter disease of the brain, strokes, headaches, etc.). My doctor was puzzled. I eventually moved out of the house (because of the smell).

Then last month, I was taking some paint I had bought at Lowes back to the store. They asked for my phone number. Not listed under my new number, I had to remember the number of my old phone. That's how I found out about the Drywall Settlement!

If for some reason I couldn't remember the phone number, I would have never known about this class action. It was printed out on my receipt! Now I have missed the exclusion date but am filing a claim.

I purchased a Whirlpool (Model: FG1s5040T3NOV) 50 gal. gas water heater. It is about five years old and now it is not working. I bought it from Lowe's in Brooklyn. As a result, I had to buy a new one that costs about $500.00.

I ordered 17 Pella Windows from Lowe's located at Augusta, Maine. The project specialist, James *** came to my home and did the preliminary measurement for the window sizes. Within a week, the installer came to my home and did the final measurements. James gave me an install quote of $101.69 per window. Keep in mind that Lowe's advertises the install cost at $99.00. In any event, I told him to go ahead and order the windows. He came to my home and brought the papers for me to sign. This is where I missed the boat.

At the time I was placing a new floor in my family room and was preoccupied, I signed the agreement. The next day, I was reviewing the cost and the installation cost was now $178.38 per window. I called Jim and he told me that the increase was due to the level of trim around the windows and the installer said that it would be time-consuming and would take two and half days to complete the project. Well as usual, Lowe's screws up again. The order, I was told was placed on October 6th 2010. Lowe's messed up and the order was not placed until seven days later. Then, I got a call from the installer informing me that he will not be able to install the windows until November 29th 2010 due to his workload. I called Lowe's and talked with Janet in install and informed her that this was not acceptable because I did not want to be installing windows when the snow was flying.

Lowe's fortunately had another installer which was located in my home town and Janet made arrangements for the windows to be installed in a reasonable manner. I received a call from Janet and she asked if it was okay with me for the replacement installer to install the windows on Sunday. I said no problem. The installer did an excellent job!

About 3 years back, I bought 2 of your golf ball flusher toilets. I installed and one of them has worked great but the other, which is less used has given me fits. About 3 months after I installed, it started leaking water out the flush valve. I guess that's what you call it causing water to run every 45 seconds. I called American standard and they sent me a large gasket seal that lasted about 6 months and started leaking again. I called again and this time, they sent out a totally different type valve. I installed it and in about 6 months, it started leaking. I have tried calling but the phone is always busy 24/7. I must turn water supply valve off now due to it running water every 30 seconds. This valve is the one that raises up to flush toilet. I need help if anyone will call me at above number or can send me a number that someone will answer. The number I have is 732-980-3078 but it is always busy. If I can't get any help with this problem, I will be forced to take other measures to correct the problem and it won't be any American standard product in my apartments I build.

Bought a dryer on 1/27/10. Broke on 12/13/10. Extended warranty service came with not tools or parts. Said it would be 3 weeks to wait for parts. Complained to Lowes' manager. They sent another company service provider. Once again, parts need to be ordered. Service said, dryer is defective. Need to wait 1 more week for parts. No compensation by company for 4 weeks of lugging dryer clothes to the laundromat or payment for dryer use. No reimbursement or extra time given to the warranty. Never buy Lowes again. Service warranty is a joke.

I bought a gas hot water heater from Lowes on September 2008 with model number ****, product number ****, serial number ****. As much as you pay for them, they should last longer than 2 years.

I placed an order at Lowes.com for home delivery for a washer and dryer. They had called me to notify me that they will deliver my order. I asked them if I got to be here when they come because I had to go to work. Well, they came over but did not deliver my order because I was not home. But there is somebody home, an adult that will sign for the delivery. They insist that I need to be home. "I would stay home if I don't have work," I told them. I can't miss any day at work so they would not deliver my order, which I already paid in full. I don't know what to do. I don't want to lose my job. They wanted me to miss my work so I can sign for my order, which is not a problem if I didn't have to go to work.

I am an unemployed kitchen and bath designer with 13 years of experience. I have been unemployed for almost two years. Within this time I have replied to ten different "cabinet Specialist's" jobs at Lowe's. Every time, I received a reply stating "we are pursuing other applicants". Are you kidding me? With the experience I have, Lowe's would be very lucky to have me. I am not at all a braggart or prima donna, I just know a lot about the kitchen cabinet business. I understand there might be over a hundred applicants but I can promise that there are only maybe 10 with the experience and knowledge I have. There is nothing negative in my past that would reflect anything negative.

I finally called the last store that advertised for this position to see if there was something I could do differently in order to get even an interview! The Hampstead, NC store manager Andy, gave me the name of the Human Resource manager Tamara. I called her once a day for a whole week. I left my name and number. Each time I called, she was either "out of the store" or unavailable". To this date, I have still not had any contact with anybody. Lastly, I would like to add that while I'm sure the people they have hired are good people, I have talked to some of them acting as a prospective customer. There is no way I shouldn't have been hired instead of most of them.

I bought a refrigerator online from them. They delivered it and all was great till six and a half months. The refrigerator started to smell of freon. I called them to tell them of the problem. They gave me their service number to call in North Carolina. This is where the problem began. They scheduled service with one of their providers. I waited over two weeks for them to come only to find out that their provider did not cover my area. Okay, I'll try again, I thought. I repeatedly called them back sometimes for an hour and a half, waited, being put on hold many times as they tried to appear as if they were going to do something.

They said they would call me back and never did. This went on for almost a month and nothing has happened at all. I'm now dealing directly with the manufacturer and they are way more professional about resolving the problem. I wish Lowe's service people would have just been truthful and said "we are not going to help you at all, you're on your own." This would have saved me lots of heartache, and headache.

On 08-20-10, I purchased 11 window blinds for a price of $959.89 which included labor costs for inspection, measurement and installation. The problem is that one of the blinds is of another shade, colors do not match. It was not immediately noticed when cursory inspection was made after installation. Specifically when installed in single window rooms, however, when matched together, the different color is obvious. Three windows face the front of house and from the outside the different colors stand out and certainly not a very good sight for a new house.

The problem with Lowe's at this location according to management is that this is not a problem, that the blinds were correctly installed even though they are different color shades. Therefore, they refuse to take any action. I'm supposed to dismantle the blind and bring it to the store so they can decide what to do at whose cost. I paid Lowe's for all the installation costs due to age constraints (85 years) which prohibits me from climbing ladders and other efforts required to dismantle blinds and bring them in for their inspection and determination.

I am having a hard time with this warranty. Since October 15, 2010, I have been without a microwave because Lowes Warranty has been giving me the run around. Here we are, December 1, and I still have not received my gift card so I can replace my microwave. They had to wait 30 days to send this to the resolution department, wait another 5 to 10 days to hear back then they will say, "Ok, we will send out a gift card. It has been 3 weeks now. First, I was told that it was sent out the week before then I called back in a week. A guy tells me that it looks like it just went out the day before I give it a week. I confirmed my address with him and the girl before him, he says wait another week so another week goes by and nothing.

I called back in a week, a girl tells me that it was sent to the wrong address and they got it back and said it will be another 10 to 15 days which is **** because I confirmed my address, twice. I don't know what's up with these people but they are full of ****. I can't go out and buy another microwave until I get my gift card for the replacement of my old one. They couldn't find a part to then they said it had to come from the manufacturer then it was back logged then they get the part, the guy put this part in and something else. He said that they will be back in a couple days. It's just been one **** headache. I have 4 children and this has really been an inconvenience.

Bought a Whirlpool Water heater Model number BFG1F4034T3NOV and the thermocouple is out, just like all the other complaints.

My Fisher & Paykel washer is broke after only 2 and a half years. I am told pump is gone. Repair is about $250. I was told at time of purchase that this machine was very dependable and would be very happy with it. What a joke.

I purchased a Troy Bilt model 860 Lawn mower. After the 1st season, the self propulsion broke and was repaired at a local repair shop. Guess what happened at the end of season two? There was no self propulsion. This is a $400 lawn mower. I took it apart thinking it was the belt but I think it's something else. Twice it was broken in the first two years. There should be a recall on this. I looked online and see many others with this problem.

You can put it on towel and it shuts off after a few minutes and they are really wet. When they do dry, some washes cloths and are not completely dry. The permanent press has the same problem as does the normal cycle. The store must have known about all of these problems. I can not believe that Electolux and Frigidaire make these.

I have a Frigidaire freezer that is 30 years old and I have also had 5 Electrolux cleaners that have been really great. The Lowe's salesman only showed us one washer and one dryer. They also sold me an extended warranty from Lowe's, which we thought was from Frigidaire. They really take advantage of the elderly. Now what do I do? I am really stuck with these and they were purchased April 24, 2010. I would just like to take them and drop them in the middle of Lowe's and warn all of the other consumers.

I bought a defective counter-top stove. Had it three days. The glass can not be cleaned. Inside the glass is like someone put water in black oil all over stove top. I have been on phone two hours for three days and can't get any help from Lowe's. I am on oxygen 24/7 and they want me to take the stove out and bring it to the store for replacement and then pay someone else to remove and put in new one with no guarantees the next one is not going to be just like the last one. Lowe's has terrible customer service. Their employees are very untrained and stupid.

I went in to do Comparison Shopping on Saturday, 11/20/2010, approximately 08:30 am after getting off work. I asked a cashier if Lowe's still accepted Comparison Shopping and manufacturer coupons and was told yes. I picked up 6 Glade oil scented twin refills that CVS had on sale for $4.00 (same product) and I had $1.00 off coupon when purchased 2. I went to pay for them at different cashiers because the one I asked had a line backed up. The cashier accepted the Comparison, but would not let me use my $1.00 off coupons when I purchased 2 twin packs. She turned to the man sitting down at front office and said I could not use both. By this time, a line was behind me. I was very disappointed and embarrassed. I am a valuable customer and have an active account and spent thousands of dollars at Lowe's.

I had to return some tape I purchased and wrote a check and receive Lowe's card for $20.00 because the time had only been 4 days and I was going to spend the card amount. I have never been treated this way at Walmart. They accept Comparison Shopping with manufacturer coupons. I went to Walmart and had no trouble. My experience at Lowe's in Fultondale, AL was very poor. I will pay off my existing account and probably not do anymore shopping with them. You have my permission to look up my account and see how much we have used Lowe's in the past. We also use our military discount with our purchases, but I didn't try to use it that Saturday. Thanks.

We bought two (2) BFG1h4040t3nov whirlpool water heaters from Lowes. One of the two is having issue with Pilot light going out. We can also smell gas. We called the service warranty of Lowes. It took them close to a week to send someone to look at it. The Lowes warranty contractor was tried to sell us other services but we refused and just wanted our water heater running again. He said he also smell gas and somehow switched started the pilot light. The water came hot for a day. And now the water is coming cold again. It seems the pilot is off again. We are loyal Lowes customers and they sell our family defective junk products like this. Our old GE water heater never had a problem for close to 20 years and while Lowes whirlpool are breaking down in two years.

Washer has begun vibrating, so much so, that it cracked the casing on the upper right hand side. I cannot afford to have a service man come in to rebalance it because I am out of work. The washer has never been moved since its installation on Aug. 26, 2005, and I don't understand why it should suddenly become out of balance. If anything, my family has grown and moved out since its purchase and is being used less and for smaller loads in the last 18 months.

I have had to have the dryer drum replaced twice since I purchased the duo because the drum cracked. The first time it was under warranty, but the second time, it was 13 months old and no longer warrantied. Maytag did, however, honor their warranty and gave me another replacement free of charge. At this time, I am unemployed and I lost my husband last Oct. I am under a great deal of stress due to financial difficulties and cannot afford a service call nor repair of this machine.

Why should it suddenly begin vibrating so terribly? I have been told that it is a common problem with front loading machines. I thought Maytag was more reliable that it has been.

Purchased 16 bags of ready MIX 80#, told cashier I wanted it loaded for me. I am an old man. As I said that 4 male employees heard me say it and all but took off running away. I waited for 30 minutes for someone to load the bags and instead was told by one of the run away that I had to move my truck, they would get to me when they could. They had more important people to load right now. Upon asking for my money to be returned, I was given the run around in hopes I would leave without it.

I then went back in store to see what was keeping employees so busy. I found out, women, all the workers I found were standing around female customers chatting. There were 3 to 4 employees around each female customer. These chats took anywhere from 15 minutes to 30 minutes. I then took my business to a local hardware store where I was treated like they wanted my business. I will tell this story far and wide to all my customers. Anytime I go in Lowes I have to do all my loading and unloading, workers have walked past and saw me struggling and kept walking. You have no workers in Lowes live oak only date hunters wanting a check for nothing.

I was at Lowes getting supplies with my family and I went and seen the plants because I am a plant lover. I seen they watered all the plants and pulled bad leaves off and left them on the counter, except these two dry plants which was wilted. I asked with plants in hand where is the water fountain and they directed me, I watered them put paper under them and went to customer service asked her, how much will you charge me to keep these from being thrown away. I watered them, I told her and I don't want them to be thrown away and killed. She said, 5.99 each. She said, I told her you was going to throw away. She said, "No." No, I will get that department to water them. I told her they watered all the rest, she said, "No, 5.99 or I'll put them on shelf."

I said, "Okay, well as long as they are taken care of and I went on my way shopping and I seen her give them to another employee and she was told to take them outside and throw them away. That is terrible treatment, I was lied to and she killed those plants when I would have paid but not 5.99 for dry plant they would've came out of it with care. I complained to practically all the employees and they said saying something won't help that this department would not do anything because she's in customer service.

That is appalling. She is a blond skinny but not sconny older woman, short hair, prissy acting, I didn't see no name tag on her. I told them all, I will take my business elsewhere if this is how Lowes treats customers. I was lied to my face and she wanted to make me pay 5.99 for plants she considered dead. What's that say she thinks about me.

So, what are you going to do about this behavior? I will not feel I can walk in there and trust no one anymore. I know I am only one person but they keep treating people like this, how many you want to lose.

I purchased a stainless steel refrigerator from Lowes and it was delivered by Lowes 10/28/10 with a dent. I called the store on 11/11/10 regarding the dent I discovered. They informed me they will deliver a new one on Sunday 11/14 between 8-noon. I waited all morning and finally called the store at 12:30pm to inform them the delivery team had not arrived. The delivery team finally arrived at 1pm but they brought another refrigerator with a worst dent than the one I originally had.

At first, they only switched the freezer door but the vacuum seal was weak and did not match the seal on the fridge door (this is a side by side fridge). I informed the delivery team I was not accepting a replacement door that had a weak seal. They said, they would switch the fridge and put the door, they removed back. In the process of moving my original fridge, they scratched and dented the fridge door which originally had no dent. I informed them the replacement fridge also had a dent to which their response was I already inspected it and said it was good. I told them I was not going to accept another dented door and now my original fridge looked worse.

In the process of returning my original fridge back to the kitchen, they scrapped my drywall with the dolly and edge of the fridge. My home was recently purchased and I had paid a significant amount of money to have a contractor paint it. The damage caused to my wall was upsetting. I was told to talk to the store manager Amy. I kept calling and being told she was out to lunch. Finally, around 3:30 pm Amy called back to say that they were going to send a new set of not dented doors. The delivery team arrived after 4:00pm. Meanwhile, I've been sitting at an empty home from 8 am till after 4 pm. I told Amy that I was inconvenienced and felt I should receive a discount because they made me wait all day for damaged product and they damaged my walls. It's been 2 days with no response about my wall damage.

On two occasions, the tractor ran away on a slight incline, a year or so apart between instances. On the first occasion, I seriously injured my leg and still have to wear a full leg stocking due to the injuries. The second occasion, yesterday, I suffered leg, chest, and deep cuts. The tractor was destroyed and the side of my woodshed.

Thank God my house is made of brick because it just turned the brick black and the screen on my back porch was all black. It scared me to death. Then all my guests showed up and the meat was completely burned up. The very same thing happened again this summer. I started thinking that something might be wrong with that grill. I have grilled my entire life and I have never had this happen. So I decided that I needed to move the grill away from the house before I really did burn it down.

Saturday, I put a chicken on the grill, now I always stay close to the grill when I'm cooking, I walked to the other side of the yard and then turned around and the darn grill was on fire again. It caught the entire chicken on fire. I decided to get on the internet and see what I could find out. I could not believe that other people are having the same problem with their grill catching on fire. After I have read this site, I will not use my grill again. Now I know for a fact that there is something wrong and it's not me. Even though it is fairly new, I'm taking it to the dump. If I thought it would do any good, I would call the company but after reading how they have responded to other people, I'm sure they would tell me about the same thing.

I purchased a Whirlpool Cabrio Automatic Washer with 6th Sense Technology, model WTW6800WW, October 31, 2009. My clothes always come out dirty. I have tried to use different cycles and they still come out dirty and I have notice that lots of my cloths have tiny little holes in them. After reading the complaints on this site I'm finding out that other people are having the same problems. I'm am very unhappy with this product. I will not buy another Whirlpool.

Whirlpool washer is giving F-51 code and will not work. Called Lowe's Home Improvement and whirlpool and they both said the same thing. No warranty after a year and that it would be on us to pay for any repairs.

I purchased a refrigerator on Nov, 4, and was promised delivery on November 11, by 3 in the afternoon. When I had not heard anything from the store I call them speaking with 4 different people. I was told that I was not on the delivery list and finally I was told that didn't even have the refrigerator in stock and no one can tell us why they sold it.

I went to Lowe's on 11/9/2010. They ran an ad 10% off for Servicemen and their families. My stepson is a Marine and my son is in the army in Afghanistan. We had documents stating that. The cashier and manager would not accept this; they said they required picture I.D. I have been to both bases and was never asked to get an ID. They take my license. Lowe's should get with the program. I was highly embarrassed. An ex-Lowe's customer

I went to Lowe's on November 9th 2010. They ran an ad - 10% off for servicemen and their families. My stepson is a marine and my son is in the army in Afghanistan and we had documents stating that. The cashier and manager would not accept this and said that they required picture ID. I have been to both bases and was never asked to get an ID; they take my license.

Lowe's should get with the program. I was highly embarrassed and as an ex-Lowe's customer, I lost 10% of a $100.00 purchase and pride.

I purchased my Troybilt snowblower in Jan 2010. The choke has to be turned half way for it to run smooth. I thought it might be a break in hing, so I left it go till fall 2010. I called my authorized Dealer to get it in for repair, and he told me that he has had this issue with several other customers and Troybilt is not covering the repair or replacement of the corroborator as they say something was in it. There are no adjustments on this carborator. So now I have to spend another $100.00 to get my new snow blower working. Just not right and very poor customer service. And they want us to continue to buy American when we don't stand behind our products?

We bought a Frigidaire about 2 years ago from Lowe's. They delivered it and set it up. The door to the refrigerator never shut right. We had to push on it to make sure that it shut. Otherwise it would run all the time. We tried to adjust it but finally called Lowe's and they did come out. It seemed okay for a few months but is doing it again. I called again and they told me that because of the length of time that we've had it, they wouldn't be able to do anything for us. We would have to call service. That would mean we would have to pay for a service call because we didn't purchase the extended warranty. We are very disappointed with the refrigerator and wish now that we had purchased a different name brand.

I went to look up my credit score and found Lowe's on it. I do not have a Lowe's credit card. My husband did. He went Chapter 13 and Lowe's was one of his cards that was discharged. Lowe's now is stating that it is a joint account so I am responsible for the balance. It is not true. I never signed for a Lowe's credit card. I need them to clear up this mistake.

I bought a high-end Maytag washer and dryer from Lowe's. The dryer needed an LP conversion kit. Lowe's appliance staff gave me the part # and told me I had to order it from their parts warehouse in the MidWest. I did.

When the installer came to my house a week later, he discovered the kit I was told to order was not the right one. The store had given me the incorrect part #. We got Lowe's parts division on the phone and they gave us the correct kit # and then proceeded to tell me I had to pay for the second kit, even though it was the store's mistake that caused the issue. More bad news--Shipping was 5 to 7 business days, and it was Friday. We asked if the new kit could be overnight shipped and were told no. Lowe's does not do overnight shipping of parts, one manager said.

Then one of the managers suggested the store check in the area for a kit rather than wait for it 5 to 7 days. The next day, he told us none were available. We found several on the internet that could be delivered in a day. Then another store manager told us if we bought the part from any place other Lowe's parts dept., it would invalidate the warranty. How convenient for Lowe's!

This made no sense, since Magtag holds the warranty, not Lowe's. We waited 23 days from the date of purchase of the washer and dryer until both were installed and working. I missed several days of work because Lowe's had scheduled installation and then canceled it. No manager accepted responsibility and got this done, and all we got was "we're sorry." Lowe's charged us $194 for this 23-day delivery/installation job.

I think they should refund that. They didn't deliver what they promised. Lowe's seems to have no regard for its customers once a product is sold. I even got the credit card bill for the Maytag set before it was up and running. What does this say about the company? Money first, customers second.

We have a Maytag side-by-side freezer. On the bottom is a $1400.00 refrigerator that has always had a problem with freezing in fridge area. But this week the compressor went out and the cost is $600.00 to fix and a week without the unit. I'm very unhappy with the company of Maytag. I lost food and money for the cost of repair.

I bought an AC/heat pump in July '07. It worked good that summer as well as first winter, then it just would just stop and you could still hear motor running. Since it was mounted in my window, I tried to get help from company only to be told, "Sorry, it is out of warranty." Then I tried to get them to explain why that I was told it had five years covered completely, only to be told I never was told that since it is only covered for 1 year of free parts and labor. They still give me same story and now I find out that this unit was made in early '06, so my warranty starts then, not when purchased.

I asked if there was any recalls, only to be told my unit was not covered anyway. Noboby has cared since the middle of '08 and told me I needed to go to the store and get a new unit, since parts and labor would be over the price of this unit. God, I hope not. I paid almost a 1000.00 dollars for it to get to use it for one season. Why or where is someone that can help us? I'm disabled and on fixed income. I can't afford a new unit.

December 2009, my husband and I bought a Samsung front loader and dryer from Lowe,s. We were informed by the sales person that this was the best front loader and if we had any problems with the warranty, she would personally have someone pick up the washer or dryer and exchange them with no questions asked.

On June 2010, I called about a foul odor coming from my washer and did not know what it was. My clothes smelled as though I was not washing them. Water was also accumulating and standing in the soap dispenser and after about 4 loads of wash, my clothes stayed drenched in water. I called and spoke to a sales person for appliances at Lowe's and he said I needed to buy some tablets and clean my washer every three months. The tablets were used and within 1 week, the odor was back.

I called Lowe's again and asked to speak to the manager. The sales person informed me the manager was not available and out to lunch. I shared my problem with him and he told me he did not know why the other sales person told me to use tablets when Clorox is better and this is what I should be using to remove the smell. He said to keep the door and rubber to the washer dry otherwise, mold would set in.

I did what he said and it did not work. The smell came back. I then called Lowe's and asked to speak to the main manager. I was informed he was not there and I could speak to the assistant manager instead. I spoke to her and she sounded as though she was put out with me and said she had people she needed to tend to and a code was called at the store and she needed to call me back.

Three hours later, she called and gave me a number to call a company to come service my washer. I called the company and left a message. The company called me back and informed me they could not fix my washer because I was out of their service area. A lady with this company gave me a different number and I was told to call it instead. I called the next day and an appointment was set. Two weeks later, on the appointment day, I received a call that said my appointment was canceled and I needed to look for another service company.

I called the main manager at Lowe's where I bought my washer and dryer and informed him about all the problems I was having with my washer. He informed me these problems were normal with Samsung front loaders and it was actually not a problem but the norm. He said I needed to clean my washer every month or every two weeks with Clorox or use the tablets in order for the smell to go away. He said the standing water in my soap dispenser was normal and the drenched clothes at every 4th load was the norm with Samsung washers. He said just spin the clothes again. The manager asked if he could call me back which he did and asked me some questions. He then said, "I will have the guys drop by and check out your washer when they are in the area." Never heard from him again and no one ever came to my home.

I called Lowe's main headquarters and the service rep. gave me a number to call for a service tech. When I called, the lady put me on hold came back and said, "We do not service Lowe's Samsung washers any longer and you need to call Lowe's and tell them to give you some other company to call." She said, "Do not let them tell you to call us back because we cannot help you." I finally looked on the internet and found a number to call the main headquarters for Lowe's. After speaking to 2 customer service reps about my problem, a case manager finally called me and said she was going to handle my case. She took down information and I stayed on the phone with her for about an hour or two. She then gave me a number to call and set up an appointment with another service tech. The appointment. was set. A few days later, the service tech calls me and says they cannot come due to the fact that they did not service my area. I called the case manager and she said she would handle it from there.

She scheduled an appointment with another service tech. The service tech called me a few days later and informed me I needed to set up another appointment date because they did not service my area on the date scheduled. I called the case manager and she set up an appointment with another service tech. A service tech came to my home as scheduled and said he thought I had a top loader. The information Lowe's faxed to him said my washer was a top loader.

He informed me he did not have any parts for a front loader and would have to order what he thought was the water pump causing all the problems. I was told the part would come in around the following week and he would come and repair my washer then. A lady called me and set up an appointment to repair my washer. The following week came and no one called or showed up. Second week on Tuesday, a service tech called and asked what was wrong with my washer and did my washer need any parts. He asked, "what parts does your washer need?" I said, the service tech said he thought it was the water pump but needed to talk to his boss to make sure and if this was the problem he would need to order the part through Samsung.

The second service tech informed me he was not going to be able to service my washer because the water pump had not been ordered. So the appointment once again was canceled. Five days later, I received a call from the company stating they had ordered my water pump and would have the part shipped to my home within 3 days. The service tech informed me the case manager helped them get a part through Samsung. I spoke to the case manager and informed her I was very tired of the run around. I said I wanted Lowe's to pick this washer up and either give me back my money or allow me to choose a top loader from another company. She said a request had been submitted to Samsung for return and the request was denied. She informed me Samsung needed to show so many completed service calls and the service tech would have to deem my washer unrepairable before any return would be allowed by Samsung.

The saga continues. Needless to say, my washer is still not fixed. The smell is still in my washer and on my clothes. My clothes stay wet after about the 4th load and the water still collects and stands in my soap dispenser.

My Whirlpool water heater with model number BFG1J404073NOV was purchased/Installed on 07/25/09 but failed on 10/25/10. Pilot won't stay lit. Independent licensed plumber stated on repair slip, "Can feel pilot holding coil is very weak. valve will need to be replaced." Parts should be covered under warranty from Whirlpool. Gas control valve needs to be replaced. While Whirlpool did give case number and said I could go up to Lowe's to get the part free, I am still extremely angry at having it fail 15 months to the day. Lousy "12-year warranty".

The cost to have the plumber come to diagnose and the cost to have him come back and repair, totaling $154.00, will not be covered. Considering what a nightmare dealing with Lowe's can be to get something done wrongly fixed. We'll see if I can truly get the part tonight so it can be installed as soon as the plumber is available again.

I finally received a dishwasher on the 19th of October 2010 that I bought and paid for on September 26, 2010. This was a little better than 3 weeks for a dishwasher to come from another store 40 miles away. Unbelievable!

When we needed an appliance, we used to go to Bernies. The washer and dryer we got was paid for, delivered and installed in 3 days. The stove was paid for. delivered and installed in 2 days. The oven range and microwave was shipped from the warehouse in 2 days and it was delivered and installed in 1 more day. It's a shame that they went out of business after all those years because their service to the customers was superb.

Although ** said we would be compensated for the delay because of stock damage and having to wait for the dishwasher, I have no offers of compensation as of this day. I'm very disappointed with the store and their approach (none) to this situation. I guess I will have to find a new supplier for my appliance needs in the future.

I am sick of people complaining about Lowe's. Did it ever occur to you that the store may be that ** good that the employees were so busy that sometimes, a customer may have to wait? Customers are not always right. We put our pants on the same way as the employees do, so quit whining. I have worked in retail before (not for Lowe's) and it is not an easy job dealing with people pissing and moaning all the time, reeking of stale cigarettes and just bad-mannered, lazy people. Grow up!

They are charging usurious fees of 22.99%, thanks to our ** president. We purchased a generator for our bus and had to return it 3 times while on vacation. Lowe's didn't give us a problem with the returns but they should check out their products before they sell them. We purchased a riding lawn mower and used it once and it blew up. Again, Lowe's gave us a new one but we had to return the old one.

We purchased 3 Frigidaire products from Lowe's and they are all **. Lowe's knows this but continues to sell Frigidaire products. They are taking advantage of the consumer. They know we don't have any money and we have to buy the cheapest product. They should test the products they sell first and quit giving us the run around. It ruined my credit and trust in the American dream.

Our Whirlpool dishwasher was working all right, but leaking. Upon calling a washer repairman, he said that our element had malfunctioned and burned a hole in the bottom of the inside drum (plastic). We have stopped using the dishwasher, but do not know what to do at this point. Is there a recall that would compensate us for this problem?

I purchased oak veneered plywood and BC plywood which would not accept nails or screws with pre-drilled holes. There is not enough glue to hold layers of wood together. Overall, the wood is extremely dry and brittle.

Last week I complained about Lowe's price not matching as promised. They have since emailed me and agreed to price match. Thanks for the assistance.

I bought a Troy Bilt bronco. Always knew Troy Bilt was a very reliable tractor. The first one wouldn't start after two weeks. Took it back to Lowe's and got another. Second one's motor locked up! Took that back to Lowe's,to my advantage. It had only been three weeks. Got a third, figured this one would be okay. On the 31st day, it wouldn't start! Can't take it back to Lowe's now because it's been over 30 days. Now I'm going to have to go through an authorized dealer. Who knows how long that will take. I now realized that I have purchased a $1500 red lemon! I should just sell it as is and go buy a John Deere! What a piece of junk! Troy Bilt, you suck! Can't mow my lawn and have a party with about 100 people coming. Thanks for the 100 bucks I have to spend for a lawn service company to mow my lawn!

We had different deals (Promotional) that are interest free for 1 year. This past month for one example, we had paid 100.00 (and the total balance reflected that) but when we had to go back and do the figuring from one month to the other manually, it only shows a total of 27.49 applying towards our promotional balances. When I asked questions as to why our promo balances did not go down the lady told me, "Well, your total balance went down, that's what counts."

They never have a breakdown on the statements as to where the money is deducted on the bill from the promotional from one month to the next. It's obvious, they are trying to make it as confusing as they can to hide what's actually going on. Why can't they simply show the amount we paid and if there are different amounts coming out of the different promotional, they should be easy to see on each months statement. My red flag is up and there is some investigating that needs to happen with the practices of this credit card center.

When I asked to speak to a supervisor, I was on hold for a very long time and ended up having to hang up. I had called another time and started asking questions and the phone call was disconnected-- how convenient. I called back again, this attendant admitted that it was very confusing (as she was struggling to find the differences from one month to the next). She had to manually do the subtracting to find the differences as she compared one month to the next. All we are asking is that the statement follow guidelines that all accountants follow and that is to show where the money is being subtracted from and it add up to the payment that was just made.

Bought a black kitchen aid dishwasher on the 26th of September added on the installation charge and paid the bill with my visa card. Dishwasher was in stock. Justin contacted me the next day and informed me that the dishwasher was taken down in the warehouse part of the store and was found to be damaged. He told me that he would have one transferred from another location. He also said that I would be compensated for this because it wasn't my fault for the delay.

On the 12th of October (15 days later) my dishwasher arrived, was inspected and is said to be okay. I also found out that it took 14 days to get from Cromwell, Ct to Springfield, Ma (approx 40 miles). The installer is supposed to call me tomorrow, Oct 14th- we shall see if that happens- and schedule the install. Now, unless he can install after 5:30pm, we are out of luck again until Saturday.

Thanking you for attention.

We were price shopping for a gas range. We found one at Lowe's in Indiana. After researching the consumer reviews, we found on Google that Home Depot had a price of $493.20 Lowe's is $549. We returned to Lowe's and inquired about the low price guarantee of matching the lowest price and beating it by 10%. The manager at the service desk would not honor their guarantee that is published in their weekly ads.

I purchased a Maytag Neptune TL washer and Neptune dryer in June 2005. My only complaint prior to last week was gross and gummy the dispenser would get. Last week, I noticed water coming out from under the washer. I did a test load over the weekend with my husband and determined the leak occurred during the spin cycle. We took the washer to the garage to do some more investigating. We found the underside on the top plate to be covered with mold. The outside of the stainless steel tub covered with mold. We purchased a Maytag because my mother had her Maytag washer for over 20 years. We thought spending $1000 on washer would mean it would last 20 plus years. It has only lasted 5.

Employees were very courteous and quite helpful. However the door we purchased had no documentation to submit for a tax credit. Tags attached to the door indicated the door is eligible for federal insulation tax credit. How do we obtain certification to include with tax filings? Thank you.

I bought two Troy-Bilt products. First I bought a four-stroke string trimmer, worked OK until the fuel lines cracked and broke. I replaced the fuel lines and could never get it to run right. It would idle but not throttle up. I took it to a local shop and they said probably a carburetor $65+ dollars. I never went back to get it and went and bought another brand.

Also bought a self-propelled mower. I brought it home and the drive belly wouldn't stay on the pulley. That was repaired under warranty. Now after sitting for a couple months it won't start or if it does, it won't start if you shut it down. I drained the gas and put fresh gas in it and changed the spark plug.

I won't ever buy another Troy-Bilt product, that's for sure.

When I e-mailed you last night, I thought I was sending it to Whirlpool. I would appreciate it if you would delete that e-mail because I don't want it reviewed or published. I have gotten in touch this morning with Whirlpool and have set an appointment with a tech for next week. I am sorry, but I made an error.

We bought a Whirlpool French Door Fridge the end of April 2010. We had to have service calls so far of 2 times. First time the ice maker, second time ice maker and built-up ice in the freezer. The ice in the freezer problem has been taken care of, but the ice maker is not working properly and they told us it is fine. In the beginning, it would happen approximately once a month. Now it is every week. It stops making ice and we have to pull out the unit and push it back in. I never had a fridge that acts like this one.

If this is normal for this model GI5SVAXVQO serial no. KY5193425, I would like to exchange it for another model, one that works like it should. I shouldn't have to do this every week. I have not taken this matter up with Lowe's yet, but I will be if I don't hear from them. I have always bought Whirlpool products and have been very pleased with their products but this one is not normal. Their prompt attention would be greatly appreciated.

I purchased an LG, model #LFC23760St, refrigerator in Oct. 2008, from Lowes Home Improvement center. I had a service tech. determine by testing, that the circuit board had failed. He stated that a replacement board would cost about $450.00. However, even if I replaced the board, he could not assure me that it would not fail again because there was something that caused the board to fail to which he could not determine.

I reasonably expected a refrigerator would last more than 23 months.

Please assist me in obtaining some compensation for this obviously flawed product. I am in my seventies, a retired civil servant and can't afford the payments of the recently purchased refrigerator.

Cabrio Washer and Dryer is a garbage, along with their fridge and microwaves. I have never had such problems with any other brand in my life. Whirlpool will never get a dime of my money even if I have to by a washboard to do my laundry. Whirlpool does not and will not stand behind the garbage they make or sell.

I have to use a laundry mat to wash clothes. My microwave was broken after 13 months, another $400 down the toilet. And the fridge broke down after 6 years. I will never, ever purchase another Whirlpool brand even if I have to buy from Japan. Eighty percent of the market is Whirlpool. I will find some other company to buy from.

I went to Lowes to buy 5 gallons of paint. I asked for the best, hoping for easy coverage and wash ability. I was assured that Valspar Signature would be the best one for this. Noting the high price - $36+ per gallon, I believed it. I purchased the paint and hired a contractor to do the job at a cost of $2000. What should have been a smooth job turned into a disaster. After one room was done and dried, the walls were covered with streaks! The contractor told me that the paint was not going to 'work out' for me.

I contacted Lowes who had their 'Valspar specialist' give advice on how to 'fix' the problem. He blamed the type of paint rollers we were using. He then authorized us to receive free 'rollers that work better with Valspar', and free Valspar paint to redo the streaky walls. The rollers didn't make any difference. The walls continued to streak.

We contacted Lowes again, who sent the Valspar 'specialist' to our home. This time he graciously authorized us to receive a total refund for the 5 gallons of paint I had purchased. In addition, he gave us 3 gallons of primer. We then went to Wal-Mart and purchased enough paint to do the job, which it did and with no problems at all. All's well that ends well-right? Wrong. This job took nearly twice as long as he figured he would need in the $2000 agreement. So - guess who picked up the tab for the extra time it took to complete this job? It certainly wasn't the so-called Valspar 'specialist'!

I bought a stove and a dishwasher two weeks ago, salesperson informed that delivery will be made on the following Saturday, no one call. I called on that Saturday, my order was a back order, I need to wait a week to get to the store, I was promised a delivery for the following Saturday. I paid the plumeria for his time. Delivery arrives with range only, no dishwasher one, more time I called the store talked to the manager. Dishwasher still in back order, no call to inform me of order status. Manager promised a delivery for Wednesday, it's been two weeks already since the original sale date. Today, Wednesday, I called the store, dishwasher will be in store Friday still in back order. Cancelled the order.

Paid plumber $50 for his time, cxld two eye doctor appt. Paid the kitchen cabinets installer extra $100 to come back to put everything together.

On May 24, 2009, I purchased a Whirlpool Microwave oven ****. First, the metal on the door handle rippled after 3 months and we were informed it was because of the heat. Second, the silver color on the inside of handle has worn off. Third, the Turn Table has stopped working. And fourth, the percentage of heat is not longer working. It can only heat at 100%.

I am complaining against the Chinese drywall, and the issue resulted to my heart being out of rhythm, blood pressure problems, coughing, sinus trouble, joint aches and pain, blurred vision, sleep apnea, headaches, etc.

I bought a refrigerator from Lowe's with free delivery. The on line form asked where it was to go. I put in upstairs as well as wrote a note describing it was an upstairs apartment. When it was delivered they refused to take it upstairs and left it in the down stairs hall for my husband and I to take up the stairs. We are in our 60s and it was taken up the stairs the next day. They made some comment, they would have to put it over their heads to take it up the stairs and did not even try. This was a hardship for my husband and I at our age.

I bought a pivoting front wheel John Deere from Lowe's last year and noticed a vibration from the beginning. With such a small yard, it's easy to finish before stopping and taking it back for repair. Vibration got worse and worse and finally broke the casting holding on the blade. I replaced the casting (snapper part on original) and then noticed the shaft was bent. I took it to Erb Deere Service Department and was told I must have run over something and it was not under warranty. Now here is the complaint. He told me that the Deere lawnmowers are not built by Deere and was built by Briggs and they are designed to bend when you run over something. He then told me, "That's why we sell Honda Mowers." I then asked, "Are you telling me this mower is a piece of junk?" He then repeated, "That's why we sell Honda Mowers." I asked him if this was covered by any warranty. He said, "No. If the shaft was bent then you must have bent it."

I called Lowe's and got the response, "We have never had a complaint with the Deere mowers." I'm a little bit upset that the Deere name means nothing more than a selling tool.

I ordered some decking for my home on Sept. 9 2010. I paid up front and was told it would be there next day Sept 10, well it wasn't then I was told the material would be there on Sept 11. Again it wasn't. I then cancelled my order. I was told the money would be back in my account within 48 hours.

Thank you.

We wasted our time waiting for a delivery of a refrigerator that was promised to be delivered on Saturday at 1 pm with a two hour window. It is now 4:05. We have called the store and the delivery people without any results. There is oo courtesy call or word from the store. This is very poor service I doubt if I will deal with your company again.

Lowe's has failed to meet their contractual obligation to complete the installation of a storm Door and Regular door set that connects to our sun room. We have contacted the Installed Sales Manager (Merri **), who has contacted the individual who was responsible for completing the job. We were told on several occasions that Robbie would get in contact with us as soon as possible to coordinate the proper completion of the job. This job was purchased in July, arrived in August and were not installed until September 3rd, 2010.

The first bill arrived in August. We have made two trips to the store to attempt to resolve this issue. We feel that we have been more than polite in our attempts to have this job completed correctly. We do not understand why there is so much resistance in our attempt to have this resolved properly and promptly. Merri mentioned that Robbie would contact us Wednesday or Thursday of this current week.

It is now Friday the 10th of September and we have not had any satisfactory assistance from the team you have employed to service our purchase. Our situation is dire. I work for the Department of Defense and I am a retiree from the military. I do my business because Lowe's respects my business and the military by providing discounts for us. I command a lot of attention and business toward Lowe's and by virtue of that business, I expect a level of service unequal to others such as Home Depot. My emphasis and direction of this complaint is only to resolve the discourse and lack of attention to detail from the personnel that were in charge of installing the doors properly.

The discrepancies are: The interior door from the storm door had poor application of caulking that was visible. It made the door not resemble the actual display door that was selected from the store. It is also missing a screw from each of the hinges that hold the door in place. They did not caulk the threshold area either. The (Pella) storm door was installed, but the latch barely hooks up and would not take much for a person to pull the door out of place. The lock was also not installed properly. When we tried to lock the storm door the entire assembly came out with the key.

I placed an order for over the internet on 9/8 at 9:21AM. I was told that someone would contact me within 24 hours for delivery scheduling. As of 3:50PM today, 9/9, I had still not heard from anyone. Therefore, I decided to call them back to see what their problem is. It is worse than dealing with Walmart, no one seemed to know a thing about my delivery. I guess I would have sat her until hell froze over waiting on them to contact me, what a bunch of **.

Pilot light would not stay lit. I read all the negative comments on this product so I decided to replace the water heater with a Rheem water heater from Home Depot. So far has been working great for two months now with no issues.

In the last month, every time that I bought something with my credit card, the Lowe's clerk told me that I had to show my id. I complained to the manager about this and he told me that if he took a stolen card that Lowe's would have to pay the card company back. I told him that my card company said that I didn't have to show id. I reported this to my card company they said that they would contact you about this. I was in your store the other day and had to show id. Again.

Also, when the small card reader would not take my debit card, the cashier scanned it through the register and looked at my card and noticed that it had a woman's name on it which is my wife and she told me to show my id. I told her that I had a pin number to use and she said it didn't make any difference. I think that your registers would tell you whether the card that I was using was stolen or bad for some reason. If your stores are going to keep asking for id then I will start buying from your competitors. I do not have to give you my business. When you ask for id on credit cards or debit cards it make it look like I am are trying to get away with something.