Lowe's Home Improvement Reviews

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

I purchased a washer dryer combo from Lowe's and paid for professional installation. The unit was installed on June 8 and was represented as working properly. When I first used it on June 19, the dryer did not work. Lowe's sent a technician who confirmed the appliance was defective and needed to be replaced. Despite their own technician diagnosing the unit as defective, Lowe's refused to exchange it because it was outside their 48 hour return window.

Senior citizens beware ordering large products from Lowe’s when ordered online. Lowe’s does not take the responsibility for pick up of damaged product. Ordered a new toilet which arrived in pieces and became my responsibility to get it back to a store. It is up to us to arrange transportation back to a store. Then wait for our account to be credited.

We want to give a huge thank you to Wyatt, the Sales Floor Manager at Lowe's. As new DIY homeowners, we have a lot to learn, and Wyatt has been incredibly helpful, patient, and kind every time we've needed assistance. He took the time to walk us around the store, help us find the items we needed, and answer all of our questions. He also helped us locate sale and discounted items, which we really appreciated. Wyatt's knowledge, wisdom, and patience have made a big difference and given us confidence to tackle home improvement projects ourselves.

Ashley, the supervisor at Pompano Beach, FL. Lowe’s, was so helpful! She had a smile and was willing to go out of her way to answer my questions and help find what I was looking for. I just cant get over her helpful manner with a friendly smile. She is an asset to Lowe’s - thank you nice Ashley!!

Unfortunately, this is the worst delivery experience. The delivery driver called and stated that he would be here within the hour. After an additional two hours, I received emails and texts that the items were delivered. Clearly, they were not here and no items were delivered. Calling the driver back was a mess, he pretended to speak Spanish and have a "friend" interpret the conversation. I called and chatted with Lowe's and did not receive a resolution - only given the runaround with people continuing to state that the items were delivered. My purchase was 25 boxes of porcelain title - if it was here I would have seen it. Also, about 3 hours after receiving notifications that the items were delivered, the truck shows up. I will never order anything from Lowe's again. Poor customer service and poor delivery experience.