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KitchenAid Mixers

Paula of Holland, MI April 19, 2009

Paula of Holland MI (04/19/09)
My Kitchen Aid mixer Classic Plus is less than 10 years old and started leaking oil into the mixing bowl when running. It was one of the last Christmas gifts that my mother gave me and has sentimental value. I thought I would have it for years to come.

I was considering fixing it or getting a new one but now will not after reading so many complaints about this problem. Very disapointing for a mixer that is supposed to be the best.

Kathy of Saskatoon, SK April 15, 2009

Kathy of Saskatoon SK (04/15/09)
I just today purchased a Kitchen Aid Ultra Power Plus Mixer from Zellers in Saskatoon. My old Kitchen Aid is 30 years old and needed to be replaced, because the mixer was no longer mixing at the slower speeds, which is necessary when first starting to mix, it was only operating at the higher speeds. Fixing it at this point would have been very pricey, and it appeared that buying a new one would be a better option. We had decided that we should check out the parts department on-line for Kitchen Aid replacement parts, to see if we could salvage this wonderful old machine, that has done so well for me all these years. My husband felt I deserved a new machine, after all the years of using my old machine, for all our family baking, as well as all the icings I have made for wedding cakes, and my cake classes that I have taught over the years.

Now, I have just finished reading all the consumer complaints of these newer machines, I am contemplating taking it back to the store I bought it at, and try to fix my old one. My husband is very much of a handyman at repairs, & if I can get the parts, I believe I will do that. I am very disappointed to hear that Kitchen Aid is not standing behind their product. My old one was made by Hobart, and I believe they have always had a very good reputation. My old machine was used many times daily, and if not daily, then certainly weekly. It was the K45SS model, and never caused me any problems. This new one is Model # KSM100PSOB. I'm not sure what to do.

Susan of Spring, TX April 13, 2009

Susan of Spring TX (04/13/09)
While using my KitchenAid KSM150PS0B Stand Mixer it started spewing oil from the unit into bowl I was mixing a cake batter in. I contacted the Customer Satisfaction Center and was asked by the rep how often I use this unit. The unit was bought new on 12-13-04 as a Christmas Present by my husband. I use the unit probably 6-12 times a year. The rep told me that if the unit is not started and run 3-5 minutes each week the unit will leak oil. IT DOES SAY THAT YOU MUST RUN THIS UNIT EACH WEEK TO PREVENT IT FROM LEAKING OIL ANYWHERE IN THE KITCHENAID MANUAL PROVIDED WITH THE UNIT.

The customer rep was arrogant and rude to me when I continued to question her about this problem. I then went on the internet and was surprized to find this web-site with so many other similiar complaints concerning these mixers. The rep basically told me to send it off for repairs to Dallas(closest authorized service center) if I wanted it fixed and hung up on me. Needless to say KitchenAid Customer Service sucks and I will not purcase another item from KitchenAid. I will also tell all my friends about the sorry excuse for Customer Service I got from KitchenAid.

This unit was over 400 with additional attachments bought at time of puchase form Foley's(Now Macy's).

David of Ormond Beach, FL April 13, 2009

I received a 5 qt. Kitchenaid mixer as a gift a few years ago and decided to trade up to the Professional 600 for an out of pocket cost to me of approx. 150.00. I didn't use the mixer for at least a year, and never took it out of the box. When I finally got around to unpacking and using it, it made what seemed like an excessive amount of motor noise for a new "upscale" appliance. I attributed it to being new and continued to use it sparingly over the next couple of years.

The other night I was making a few small batches of pizza dough, and after the first 2 batches, I placed the dry ingredients into the bowl and powered it on. It came on at an amazingly fast speed and proceeded to throw the ingredients all over me and the rest of the kitchen. I immediately turned it off, and thinking I surely must have made a mistake, refilled the bowl with the dry ingredients, made sure the switch was in the off position. When I moved the switch from off to the first position, the machine came on at the same high rate of speed, and once again me and my surroundings were covered in flour, yeast, salt, etc. Once again I immediately turned it off and finished the job by hand.

Based on the excellent reputation of this machine, I decided the malfunction must have been due to excessive use or over heating, although neither was the case. I let it sit overnight, and the next morning turned it on (with an empty bowl this time). It came on slow for about 3 seconds, then proceeded to warp speed as before. It ran at the high speed for approx. 5 seconds, then shut down.

I decided to search the web for similar problems and/or solutions, and was amazed and disheartend to find my problem as well as a few different onces were shared by many others. I checked the online repair manual, and wisely decided against trying any repairs on my own. Based on what I have read here, if I am lucky enough to find someone in my area that would work on it, I would be out a minimum of another 150.00. I think it would be utterly ridiculous to invest that kind of money into repairing an obsolete unit when I can purchase a replacement at any number of locations in this area for around 150-199.

So, in closing I requst that you add my name to the growing list of totally dissatisfied and disgusted consumers who will certainly think twice before making any Kitchenaid purchase ever again.

Albert of Chesapeake, VA April 7, 2009

Albert of Chesapeake VA (04/07/09)
I like the other consumers thought I was buying a product that would be around for along time. I purchase the kitchenaide Stand mixer two years before I retired so it would be available for me. We did not use it very often prior to my retirement. I was surprised during the process of mixing ingredients for two fruit cakes to see oil being mixed into the batter. My biggest supprise came from the number of complaints about this problem by other consumers. No one seems to care

As a retire you don't get to go out ever year or so and replace a three hundred dollar mixer. The fruit for the cakes were lost and I had to buy fruit cakes for the holiday.

Rita of Lander, WY March 26, 2009

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