Complain about a product or service

KitchenAid Mixers

Prudence of Swanzey NH (11/02/08)
My Kitchenaid mixer started leaking oil around the collar this summer. I tried calling the 800 number but was told it was not in service anymore. I have tried to contact the company with no luck. I love my mixer, and have had it for about 4 years. Now it is leaking oil everytime I use it!

My faith in the Kitchenaid products has been shot, I'm afraid to buy another one as it seems like the company does not care about their consumers, just making crap products. When you spend so much money it just makes you sick to find out it is a lemon!! They say that there hasn't been a recall because not enough complaints have been made, I think we all need to get all the phone and complain!

Sandy of Mechanicsville, VA October 23, 2008

Sandy of Mechanicsville VA (10/23/08)
I purchased the 6qt professional stand mixer and used it approx. 10-15 times in the last 2 yrs. The price was 499. The mixer will not work except for approx. 10 seconds of very high speed and then it cuts off. My previous mixer was a kitchen aid and I had it for 20 years with no problem. This new mixer is a piece of junk and the beaters are just as bad.

The hardship is spending all that money for a piece of junk and having the company turn away from you. Unfortunately, Kitchenaid has frauded us into their previous good name and quality products. Their senior management and Board of Directors should be made to use this junk and then sent to jail for defrauding the American public. This is a crime.

Richard of Norwich, NY October 18, 2008

Richard of Norwich NY (10/18/08)
I too had a Kitchenaid Artisan Mixer that blew out the gears in less than a year! I use the Grain Grinder and make my own bread. Well, that machine is not suited to turn the Grain Grinder they make! I too had oil with metal filing coming out of the machine! It finally just died on me, the gears were shot.

When I brought it back to the store where I bought it they said it was out of the year protection and I refused to accept that! I was prepared to stay in the store until they gave me the 1-800 number of the factory rep in Michigan. She said they would exchange a new one for me. I told her I wanted up up grade to the heavy duty model and that is what we settled on. I had to pay 94 bucks for that upgrade. I will give it one more chance. Only one more!

Loretta of Tallahassee, FL October 3, 2008

Loretta of Tallahassee FL (10/03/08)
I've had my Kitchen Aid for several years - just in the past few months it's started leaking oil from the top and it gets into whatever I'm mixing. Help!

Linda of Toronto, OTHER October 3, 2008

Linda of Toronto OTHER (10/03/08)
My 1 year old Artisan Stand Mixer blew up with a bang and fire sprayed out the bottom when I mixed 3 egg whites last week. Like the rest, I missed the 1 year warranty and had to pay 96.00 for the repair. I am furious. You think you are buying a quality product but find out it's junk. Never again! If I don't get a refund this will be my last Kitchen Aid appliance. Gone are my hopes to add the pasta maker etc.

I had a hard time finding a repair shop and had to carry the machine through a very large mall to the only shop there was. The company gave no consideration that getting to the shop should be convenient for the consumer-at least maybe a store front shop you could drive up to. What a ridiculous place, a huge mall.

Linda of Toronto, OTHER October 3, 2008

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