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KitchenAid Microwave & Range Hood

Denise of Alpharetta GA (10/08/08)
I bought a 600 above the range Microwave. Before it was out of warranty, a repairman was out twice to replace the control panel and then to replace the door of the microwave. Now the grill just feel off. Now the microwave is 3 years old and out of warranty.

Very poor product. Will never purchase Kitchenaid again. This microwave has been a pain in the butt.

Kunal of Ramsey, NJ February 15, 2008

Kunal of Ramsey NJ (02/15/08)
I bought KitchenAid microwave about 4 months ago. The microwave freezes in middle of heating, and the machine keeps on running until we reset the electric breaker. Kitchenaid has sent the repairmen 4 times to my house and replaced 3 different parts including the main brain of the microwave--and the problem still exists. They are unwilling to replace the microwave unit nor are they willing to give me my money back. I complained to the Better Business Bureau, but they were not able to help me. There have been times when food has burned, and once my 10-year-old daughter burned her hand while taking her milk out of the microwave because it was over heated since the microwave kept running instead of stopping after 30 seconds.

So far not much damage has resulted except it is very annoying to have a microwave and not be able to use it effectively, especially when you need it the most.

Beverly of New Bern, NC October 19, 2006

Beverly of New Bern, NC (10/19/06)
I paid top dollar for a Stainless Steel Microwave. When you cook with it moisture gets between the glass in the front panel. It now looks like a permanently dirty window.

I called their 800 customer service number but since it doesn't affect the use of the product the response was a "well that's too bad, now isn't it?" kind of response. I think everyone should pay 600+ plus for a supposedly top-of-the-line microwave so it can look bad.

Lisabeth of Santa Clara, CA October 10, 2004

Lisabeth of Santa Clara CA (10/10/04)
My husband and I recently remodeled our kitchen and purchased almost 7000. worth of Kitchenaid appliances in April of this year including an under-cabinet model microwave. The cost of the microwave was approximately 400. Despite the fact that we had paid for the microwave in April, it was delayed in shipment until July. We were finally able to pick it up on July 7th and we installed it the next day.

In mid-September the microwave stopped heating, so I called Kitchenaid and they scheduled a service call with a local contracted repair service (A&E). I made arrangements to stay home on September 24th to meet the service technician. Two technician's arrived and they spent around an hour trying to diagnose the problem and concluded that it was either the magnetron, the capacitor or the diode.

They placed an order for all three parts and scheduled another service call for October 1st. I again rearranged my schedule to meet them and they came and spent almost two hours replacing the above mentioned parts, but still the microwave was not working properly. After some more diagnostics they decided that maybe they had damaged the control panel and proceded to order that part. They then scheduled another service call for October 6th. Again, I made arrangements to be home to meet them. They came on that day and replaced the control panel, but still the microwave was not working. They called STAC (?)and STAC advised replacing the transformer. So again, they ordered the part and scheduled a call for October 8th.

I rearranged my schedule again to meet the technician, thinking for sure it would be fixed now, they've replaced every major part, haven't they? On October 8th, a different technician came (now the fourth service call) and spent three hours in my home, on my kitchen floor, replacing the transformer (which did not correct the problem) and testing nearly every wire and component in that machine.

His conclusion was that there were multiple failures and virtually nothing was working properly, including the control panel (which had already been replaced) and there was definitely a problem with the high-voltage section. This technician also called STAC and was advised to replace the transformer, the magnetron, and the control panel (things that had already been replaced!) on the off chance that none of the replaced parts were any good! He also told me to get on the phone with Kitchenaid customer service and he would talk to them about the problems with this machine and the amount of time and number of service calls that had been put into it. So we got on the phone with Joetta who listened to my complaint and talked to the technician who explained that it appeared that the microwave had multiple failures and that in his opinion the customer (me ) had been more than inconvenienced already. He did say to her also, that the only other thing he could imagine that was wrong was if all the replaced parts had been bad out of the box and he could try replacing them. So then I got back on the phone with her and I told her that I would not at all be happy to have to have a fifth (!) service call when they couldn't even diagnose what the problem was. She said she would investigate the past service records and make a determination by the end of the day as to how to procede. She said she would call me back by 5 pm. She never did. My 400. microwave is now in pieces in my garage and I have no idea whether Kitchenaid is going to replace it as they should, or whether they are going to force me to be inconveienced yet again with a service call that they aren't even sure will take care of the problem. Why do they even bother to call it customer service?

We have three children. We count on having a working microwave. We paid for what we were led to believe was a top-of-the-line model. We didn't even receive the microwave from Kitchenaid for three months and then it only worked for two. From the beginning this has been nothing but a hugely frustrating experience and a huge inconvenience and we still don't have a working microwave.

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