Complain about a product or service

KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

lindsey of Lincoln, NE June 18, 2009

We just bought a Kitchen Aid side by side refrigerator. 30 minutes after we plugged it in, the strip between the freezer and frige sections were buring hot! We called the place we bought it and Kitchen Aid and both of the reponses were that it was normal. This cannot be normal, and we are very disappointed in our purchase and the respones that we have received.

Dave of Newmarket, ON June 16, 2009

I like many listed on this site have a problem with the spring support cord that holds up the door on my Kitchen Aid Dishwasher (Superba Model#KUDS01FLSS6). This is their top of the line model and cost a 'pretty penny' at time of purchase 5 years ago. This is the second time since purchasing this dishwasher that the cords have snapped and after repairing this the first time I can assure you this is a very poor design flaw that should have never passed their quality design specification. The manner in which the cord is attached to the plastic bracket that attaches to the washer is simply made to fail!

The last time I purchased replacements myself, this time I will launch a complaint and see if I get any satisfacton.

jill of Lake Worth, FL June 16, 2009

We purchased a KitchenAid side by side refrigerator in 2004. The mullion strip between the doors was burning hot to the touch within the first year (which we were told the first time and for a couple months that this was normal) and then the same problem occured again within the past month. The condensate motor has been replaced twice. Several interior plastic draw components have broken. The ice maker has been replaced twice since purchase.The freezer has a vibration noise. The arms that drop ice stick. Now, we are experiencing an intermittent clicking noise when the unit turns on. I really think we were sold a lemon - an inferior & defective product.

KitchenAid customer service's only response to my reporting these issues was a scripted generic reply. As well, we were told defects occur within the first year and we should have reported any issues under warranty. As well, we were told that there are no other similar complaints therefor the unit can not be defective. I am very disappointed in the quality and performance of this equipment as well as in KitchenAid for their lack of customer service or accountability. I will not shop nor do I recommend KichenAid.

mary of safety harbor, FL June 10, 2009

We bought a Brand new Kitchen-aid side by side Refrigerator based on good reports and reputation. In 5 years it has broken down 4 times,twice with the Ice maker and then cracks on the inside walls and then the compressor went while we were on vacation, and now we must go out a buy a fridge, What a waste of 1500. originially!

Carol of Morgan Hill, CA June 10, 2009

I bought a side- by side kitchenAid refrig. Model #KSRG25FKWH04, Serial # SP1354521 on 5/20/2004. Today, the unit failed in the usual way it has failed for 7 previous times during the past 5 years. The unit just stops working and the refrigerator side heats up. KitchenAid felt so bad for this, they gave me a check for the lost food and headache of 150 and extended my warranty for 1 year more which ended on 11/08/2007. The unit has worked fine from june of 2007 until today 6/9/2009. The same thing has happened repeatedly and it is documented by techs: "Nov/9/2006- The motor just stopped running. Tech notes: Unable to Diagnose, Unit not working-Intermittent, ok now, good frost pattern, air flow, and temps keep dropping after unit is checked. This repair valued at 120.51 June 13,2007 failure: Problem: Backwall of Freezer has frost 1/2 inch thick and unit stops cooling in the refrigerator, the refrig is at 52 degrees. (Refrig is 3.5 yrs old)-Intermitent Problem, KitchenAid knows about it." Tech Comments: Part Failure: Install bi-metal- The tech replaced a heater part. This 6/18/2007 repair valued at 327.69 Repair date Aug 31, 2007 - Refrig heating up not keeping food cold. Internal temps are approaching 50 degrees in refrigerator section, everything spoiling. Ice build-up 1/4 inch thick on the lower wall of freezer backwall. Metal was replaced by Ted at A&E Appliance Repair. 44 degrees in the refrig. was an unexceptable cooling temp to live with Ted told me. Receipt Aug 31, 2007 states: customer upset unit fails and wants new unit. install bi-metal, test, ok, defrost evap, ok, Labor performed: Evap, Bi-Metal, Defrost. This repair valued at 195.30. Dec. 7 2006 A&E Factory Service Repair: Problem: Freezer is frosting over again and the cold air return is freezing over in this refrig. Ted with A&E came out and found a frosted air duct that prohibited air-flow also exhaust vent was frozen over and the lowest veggie drawer was frozen in place held in by 1-2 inches of ice. Ted the tech found frosted over coils, and the drain under the freezer coils was iced up. He installed an air-scoop heater to keep the duct warm and from frosting over and shutting down the cooling of the refrig. Repair Valued: 211.57 Jan. 28- 2005: J&H Appliance Problem-Unit stops keeping fresh food cold. Units just stops running. Tech notices frost over in freezer and he seals air leaks and says Temp. control slider won't stay in place. He sealed / caulked with a silicone product the air leaks. Feb. 18, 2005 2nd service call with J&H Problem- Frost over inside the freezer unit and the fresh refrig. side wont keep food from spoiling. Things wont stay cold in the refrig because of the frost over in the freezer side. Tech notices water dripping inside, forming ice against the rear wall on freezer. Solution by tech was to 'seal air leaks'. Mar. 01 2005 J&H repair service: Problem: Frost over in the freezer caused food spoilage in the refrigerator side. The solution by tech was to clear the cold air return that was freezing over. I need an attorney who will go to bat for me and all the rest of the consumers out there who are held hostage by faulty appliances. I paid 1,800 for this unit, and have had nothing but breakdowns and lost food, and when I wrote to the president of KitchenAid, he never responded. I will never buy another KitchenAid product as long as I live and I will tell people via the internet. I have just purchased a new GE unit and it will arrive Friday. Should I get rid of this unit? Or do I have a case against KitchenAid?

Heather of Bakersfield, CA May 31, 2009

I have a kitchenAid refrigerator that I purchased on August 15, 2004. I noticed a couple of weeks ago that the inside cavity liner is cracked and spreading in different areas. It almost looks like dry rot. I called Urners which is the company I purchased it from (I still have a warranty). They came out and said that they are suppossed to put epoxy over the cracks. I dont agree with this BANDAID.

Obviously I have no choice but to have it done, but I did call KitchenAid and complained. The lady I spoke with said that is how they fix it and there is nothing else to be done. This is obviously a defect. I dont feel I should have to settle for a bandaid. And who is to say that it would continue to crack in other spots? She said the epoxy prevents it from cracking further. I dont agree.

Karen of West Linn, OR May 29, 2009

I have the same problem that another woman complained about I have a Side by Side KitchenAid refrigerator model number KSCS25INSS01 which also smells hot whenever the door is open for more than a minute. It smells like something is melting. I noticed it when we first purchased it and I was cleaning it but discounted the smell to the light, it is starting to happen more often now and we are very worried

Tom of Westerville , OH May 28, 2009

I have a KitchenAid Refrigerator KSSS48MW that has been worked on at least every year for one thing or another. On contacting the manufacture they no longer make the part need and do not make an alternate part. This part cost about 50.00 but since there is no longer a part the manufacture suggested a new refrigerators at 7,000 to 8,000. Not very cost effective.

Mitch of Northville , MI May 28, 2009

I purchased a KichenAid refrigerator in June of 2008. It is a double door with freezer on the bottom. Since that time the ice maker has been making ice with a red color to the ice cube. The water dispensor seems to be working properly and there was never any red color to the water coming from the dispensor. The problem seemed to be isolated to the ice maker. We have stayed away from using the ice.

I called Whirlpool Service and they did send a technician who did nothing other than tell me it was the water supply and I would have to have my water tested. I contracted a lab to test my tap water, the water from the refigerator water dispenser and the water from melted ice. The results we that tap water and water from the water dispenser were clear and met all water safety requirements. The water from the melted ice contained semi volatile organic compounds (propanedinitrile, N-phenyl-methyl acetamine) The technicial at the lab clearly stated this was cousing the red color in the ice and said it should not be used.

I forwarded these results to the customer complaint department at Whirlpool over 6 weeks agao and they still will do nothing to fix the ice maker. I cannot believe how bad the customer service is - even when clearly this is a problem directly related to the ice maker and there are potential health and safety issues. I will never buy another Whirlpool product again and will make sure that everyone I know - know about there poor service and lack of concern for their customers safety. Spent 2700 dollars for a product that does not work. Health concerns for my family. And loss of work to let tech in for service call. 500 lab fee for water testing. Lots of hour on the phone with Whirlpool.

Allyson of Van Nuys, CA May 21, 2009

Freezer in my Kitchen Aid Model #KSCS25INSSO1 was not staying constant. The appliance would become VERY hot!

I kept calling for service but the tech would say he could not identify the problem. After 4 visits and no diagnosis the Maytag said they would not send anyone else out to fix it. They did give me another name of an approved service company and at my own expense I had them come out and tell me to unplug my refrigerator immediately because if I did not it would surely cause a fire. This new technician said that the main control board needed to be replaced as well as the condenser pan motor.

There should be a recall on this refrigerator. I have had the ice maker replaced 2X already and now this appliance is a fire hazard.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.