Complain about a product or service

KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Thomas of Belmont CA (07/20/06)
Bought a KitchenAid Side-by-Side Refrigerator from SEARS in March 2002. (Model # KSRA25FKSS00). Replaced Ice Maker tubing in 2002 (Under Warranty) as it clogged when the water line froze and the repair technician told me It's a bad design and everyone will need to have this replaced. Now it's 2006 (July) and for about 3 months my refrigerator would get warm, then miraculously get cold again (Each time it got warm, I got an alert via the Over Temperature button).

However, in the past month it simply stopped working all together. It took a week to get a service repair technician, then his advise was to turn off the whole unit, wait 24 hours to let it completely defrost and then see what happens. Tried that, two days later, same issue. Called the same repair man and now he said it's the motherboard. Contacted KitchenAid about the issue, as I've read many identical complaints, to see what they will do for us, their customers. Got a Sorry email back with no remedy. So, as with all other complainers, I will not be a repeat kitchenAid customer and I would like to know how I can handle this legally under the Lemon Law. I don't think mine is a single case, but a case that KitchenAid is well aware of, but will not take action on.

Refrigerator spoiled my dairy products, fruits and vegables, bread and some canned foods that needed to be refrigerated. Intitial Service Call - 85 Motherboard replacement - 189 Labor - 85 Spoiled Food - 200 Sub-Total Cost: 559 Refrigerator (New): 2,299 (Sears) Tax on (New) Refrigerator: 189 (8.25%) Total Cost: 3,047

Christine of Wantagh, NY June 12, 2006

Christine of Wantagh, NY (06/12/06)
On Nov. 1, 2005 we purchased a new KitchenAid refigerator. On May 12, 2006 we woke up to a warm refigerator. We have had 5 service calls and 5 new parts install and still no refigeration. KitchenAid and Whirlpool consumer service dept are not helpful and refuse to replace the entire appliance. They say its repairable and guess at what parts are broken. I guess at some point they may find the problem, but a what cost to my family.

The first 2 weeks I had to use a cooler. After that I had to go out and purchase a small refigerator and purchase new food on a daily basis.

York, of Napa, CA April 2, 2006

Nancy of Napa CA (04/02/06)
I purchased a new high end KitchenAid refrigerator in August of 2004. In February of 2005 it stopped working. The door that send cold air from the freezer to the refrigerator froze shut and the freezer back was coated with a large block of ice. It took three months to be repaired (under warranty). Quess what? Today, 4/1/06 it has done it again. I have a call in and we will see what happens. The thing is an expensive hunk of junk. I would never buy a Kitchen Aid applicance again.

When the refrigerator went out they sent a repairman in about a week. He ordered parts that took three months to arrive and then have installed. In the meantime all the food in the freezer and the refrigerator had to be thrown away (hundreds of dollars worth). They told me to buy blocks of ice to keep my food cold. I called repeatedly explaining that having a family of five without refrigeration for three months was ridiculous. I called repeatedly to the store where I bought it and they finally after two months brought a loaner refrigerator. I doubt they will do that again.

The inconvenience was having to shop daily for our meals or eat out. Can't have anything for breakfast, such as cereal since couldn't have milk. Children had to buy lunches everyday at school since no way to make lunches without a refrigeration. The whole process cost me a large increase in our food bills for the three months. I expect the same treatment from KitchenAid this time too.

Kathleen of Colorado Springs, CO April 2, 2006

Kathleen of Colorado Springs CO (04/02/06)
Purchased a kitchenaid double oven when we remodeled our kitchen..it has never worked correctly..has been repaired and had replaced parts more times than i can count..Had to purchase an extended warranty just to keep using it...Again, it is not working.. Have requested a replacement ...we shall see

Hard to accept the purchase of a >2000.00 oven that never works...who can afford to replace it?

Sophie of Brentwood, CA July 1, 2002

The following KitchenAid Superba Model #KSRA25ILSS01 Serial #SM1748043 was purchased on May 23, 2002. The refrigerator broke down on May 26, 2002. Repeated services have been called in respectively on May 29, 2002, May 30, 2002, May 31, 2002, and June 3, 2002. KitchenAid not only sells defective merchandise they also have poor quality relationships with their clients. Not only is technical support insufficient they seem to lack the quality of telling the truth. Such as when service is scheduled and no technician to repair unit using lame excuses such as calling in sick with no backup. Then to clock in 30 minutes of servicing the refrigerator on the day of illness when he never set foot in the residence. Especially looks bad when the client was observing the Whirlpool KitchenAid service truck sitting outside the driveway. These technician lack all forms of technical expertise regarding digital equipment providing client with poor quality answers. Stating that if the CPU is at fault then the unit will be rendered inoperatable once the it shuts down. What kind of assinine reply is that? This refrigerator only works when it has been slapped hard from frustration before the CPU would allow the icemaker to generate ice. If KitchenAid knows that the CPU is defective initially why not provide your technician with the right parts to repair the unit rather than change all the brand new parts in it before you address the real problem? I am just waiting for this unit to cease all functions very soon. By the way it was manufacturered on April 19, 2002.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.