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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Joyce of Cherry Hill, NJ August 21, 2009

received 3 kitchenaid refrig..bottom freezer..counter depth...all 3 were received with the handle to the top (refrig-portion) loose and unable to be tightened by delivery men. Purchased from Sears. Also the food froze in the refrig section at the temperature you recommended 38 degrees.

NOW I am in search of another brand as I can not depend on Kitchenaid which I THOUGHT was a quality product. How did these refrigs EVER leave [their] wearhouse? For the I should have received a quality product. What I received was far from that. YES, this has been going on for 3 weeks now.

Regina of Clinton, MD August 12, 2009

I purchased a Kitchenaid stainless steel side-by-side refigerator nearly one year ago. At the time of delivery, I noticed damage to the doors. The freight company driver was advised and he instructed me to write "damage" on the invoice. He did not provide me with a copy of the invoice and stated the copy he had was needed for his record of delivery. He also stated that I should telephone Witbeck Appliances. I telephoned Mr. Jeff L and reported the damages. He requested that I send him an e-mail describing the damages. In a follow-up call, he informed me of ordering doors and further stated that someone would do the repairs in my home.

When efforts failed to replaced the doors, my husband contacted Mr. L'supervisor. My husband is not sure whom he spoke with. At the time of their telephone conversation, the supervisor stated he would check into the matter and call us back. We never received a call.

Approx. 6 weeks ago, Ms. Jeanette(consumer relations) called to find out if we are pleased with the our refrigerator. My husband explained our dissatisfaction in the promise that had been made concerning replacing the doors. She stated she would pass the concerns on and have the owner call us back. He too has not responded.

Shelley of Gatineau, QC August 6, 2009

I bought a Fridge, Stove and Dishwasher from KitchenAid to have a matching set and paid over 6000 for them all in November 2004. I also purchased the Extended warranty for all 3. 2 weeks ago on July 21, 2009 the plastic on my fridge door (model:KTRC19KMSS01) broke and the hinge fell off. The door came with it. I called the extended warranty people to have someone come out and get it fixed (Cantrex Assurant) and for some reason they did not have that I had a 50 month extended warranty. SO I had to wait an extra day in order to send them proof of my warranty. Then they sent someone out, who says that we will have to change the door, the hinge and a washer and that he will send in the report.

Well 2 weeks and they still were waiting for confirmation to go ahead and order the parts. I got on it and they said that they had to wait for approval, that the amount it would cost was over the maximum allowable , but that it is now approved (1049 to replace a door) Paid 1499.99 for the fridge (after rebates and dealing) but it will take 6 to 8 weeks minimum to get the door as they are only made to order. UNACCEPTABLE. that means 3 months in total MINIMUM to get a working fridge... with a toddler in the house.

Called Whirlpool/KitchenAid and they said they would not do anything as I had an extended warranty. Not even to save me from telling people not to buy their products as the doors fall off. The extended warranty people actually told me to find someone who can lend me a fridge in the meantime as they did what they had to.

I called the Vice-President of the company and she dealt with them. They offered me a cash settlement of the repair cost with I refused as I still do not have a fridge and would have to shell out another 1000 to get another one. THen I call back and they went ahead with a cash settlement in the amount of 1499.99 (the price I paid for the fridge, without tax or warranty) Did not wait for me to accept!

Went looking for a new fridge last night.... KitchenAid has upped their prices and reduced their quality BIG TIME! Now I am out of a fridge and stuck paying more for one that is even cheaper in quality and it will not even match my set.

anna of Leander, TX August 4, 2009

My 3-year-old, Kitchenaid refrigerator was a 2000 investment that went bad 1 month after we bought it. It was serviced four times in 2006 and now has been serviced 4 times in 2009. Same story as others I've read about: Just stops cooling. We've practically had every major part replaced. We've spent 7weeks at a time without a working fridge, and for a family of 7 that is just unacceptable. We'll never recoup our cost of time and resources. It's up for review for a replacement. We'll see what happens. An offer of 15% towards a new one made me ill.

Joanne of Agoura Hills, CA July 30, 2009

21 Days ago I called KitchenAid because my refrigerator was making a strange noise and I wanted it diagnosed. It was working fine, just a noise I felt I should check before the warranty was up. The refrigerator was approx. 5000 and just under one year old. The warranty is for two years.

The first technician could not figure the problem out but within an hour after he left our house the refrigerator stopped working altogether. We have had five repair people out and four shipments of parts and no one can figure out the problem. They said it could take another two weeks. This will be over the 30 days that Consumer Affairs states in which an item should be repaired or replaced. We are living out of an ice chest and we are a family of five.

Evaudnee of Washington, DC July 24, 2009

I return from vacation this week to find that my two year old Kitchenaid Refrigerator had conmpletely gone out. All of the food was spoiled and the smell throughout my home was terrible. I am very upset because this is not my first time having problems with the unit. I have had it repaired twice. First, the inner panel between the refrigerator and freezer ran so hot that you could not touch it. Then the ice maker went out after that and had to be reparied as well. At this point, I think that the company should replace the refrigerator and all of the food that I have lost!

Bernadette of markham, ON July 22, 2009

I have the KitchenAid side by side fridge model # KSRA25FKS00. It is only 7 1/2 years old. When we purchased it, it was the top of the line. Since then I have had is serviced 3-4 times. Some of my issues were: ice maker not working, the fridge and freezer stopped working, water leaking from the bottom. I have spent alot of money getting this product fixed. Just recently, the the fridge and freezer stopped working again and refuse to have fixed again as the last time I called for a service was in Sept. 2008. I am reading similiar issues that I have that others have experience. Should these be reported to KitchenAid? Apparently KitchenAid is the best of the best ... I don't think it is!! Your thoughts? btw, I ended up purchasing a new fridge yesterday and kicking KitchenAid to the curb!!!

John of Manchester, CT June 30, 2009

We built our new home a little less than 5 years ago. We purchased all KitchenAid appliances, Superba refrigerator, Superba double built-in ovens, Suberba dishwasher, cook top, and microwave oven, because I thought they were the best. At around 2 years the refrigerator's computer board failed. By that time the refrigerator was out of warranty.

KitchenAid did pay for the computer board but we had for the service calls. The repairman replaced the fan (at our cost) with a more powerful one because the center partition where the 2 doors close gets extremely hot. It's very uncomfortable to the touch. He told us that although the refrigerator is a cabinet depth model we'd have to pull it out about 3 inches or it would overheat.

At about 4 years the dishwasher door broke and would pop open during its cycle. It became necessary to prop 2 chairs against it to keep it closed. It finally failed to work completely 2 months ago and we replaced it with a different brand.

Last month the ice maker in the refrigerator leaked and our hardwood floor is now warped. I shut the water off but by the time we noticed the water leaking into the basement it was too late. Yesterday the refrigerator stopped working again and we had to throw out all of the food in it. We are about to replace it too. The double built in Superba ovens still work (at this writing) but the cooking probe failed awhile back and something leaked between the glass of the upper oven and it looks horrible. The cheap plastic handle on the microwave oven has flaked and chipped from normal use. So far the microwave still works well.

I was the one who insisted on buying KitchenAid products when we build this house. I'd built another home about 20 years that I had all KithenAid appliances installed. They were long lived and reliable. People who come into my home see them and say "Wow! All KitchenAid!". Now I explain to them our terrible experience and advise them to avoid anything made by KitchenAid .

I get on the internet now and have found many others are experiencing the same issues with the same models and wish that I knew this ahead of time. I want every consumer to read this and hope this will help someone else avoid my unfortunate experiences.

Tom of Southampton, MA June 29, 2009

Purchased a side by side Kitchenaid refrigerator (model ksrb25fkss01) 6/2/02. We’ve had at least 6 service calls already. Primary problem is freezer not working and refrigerator temperature too low. What are my options? I believe Kichenaid is culpable and know they have a bad product. What are my options? Can anyone help?

Robert of Oviedo, FL June 26, 2009

We purchased a side by side Kitchen Aid refrigerator about 4-5 years ago as well. It has been hot to the touch for the past couple of years now, very hot. We cleaned the coils underneath, but it didn't help.Now it is not maintaining the temp. Sounds like it will be a waste of time complaining to Kitchen Aid or getting a repair man. Next one won't be Kitchen aid and I will definatly research them prior to buying!

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